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TracPhone FleetBroadband IP Handset User's Guide

1. 123 127 Table of Contents Chapter 1 Introduction 4 WY TO 4 c Ln Welcome Congratulations on the purchase of your IP Handset The IP Handset communicates using Voice over Internet Protocol VoIP which means that voice conversations are routed over the Internet or through an IP based network There are two variants of the IP Handset A wired and a wireless variant Chapter 1 Introduction Your IP Handset Description The IP Handset is used for making phone calls over an IP based network When used with a BGAN terminal the communication is IP based between the handset and the BGAN terminal From the BGAN terminal the call is transmitted as a normal circuit switched call You can make secure calls to all IP phones complying with the ZRTP version used by the IP Handset The IP Handset has some BGAN terminal control functions If configured as handset with the local number 0501 you can use the handset to start and stop data connections background or streaming for all network user groups To improve overall system overview the IP Handset displays active critical alarms from the BGAN terminal to keep you informed about the status of the BGAN terminal The handset is designed specifically for use in harsh environments and it is dust proof and splash proof Excellent sound quality is a
2. gt c 4 fae e e 4 Type in the PIN for the terminal and select OK Alarm from the BGAN terminal You can use the IP Handset to alert you when there is a critical alarm in the BGAN terminal A critical alarm covers warnings and error messages issued by the BGAN terminal Press Details to see further information Ay BGAN alarm about the alarm or press Exit to return to WARNING No antenna normal phone operation found As long as the alarm condition is present in the terminal the yellow alarm icon is displayed in the IP Handset display When there is no active alarm in the terminal the alarm icon disappears IP Handset menus 85 Chapter 3 Operating the IP Handset Refer to the BGAN terminal s user manual for further details on critical alarms and how to solve them Displaying active alarms from the BGAN terminal Besides the alarm alert you can display a list over active alarms and click for details for each active alarm To read BGAN terminal alarms do as follows 1 From the main menu select BGAN 2 Ifthere are active alarms in the BGAN terminal you can select Active alarms 3 Press Select to access the list of active alarms 4 Scroll to an alarm and press Select to display details about this particular alarm 5 Press Ok or Back to return to normal phone operation 86 IP Handset menus 12 455 at First reported Time unavailable ID 003
3. 7a Ne aB d em n You can also see the IP address in the web interface of the terminal on the page SETTINGS IP handsets Move the cursor to Configure for the handset Its IP address is shown in the status line in the lower left corner of the window Introduction to the web server 89 Chapter 4 Using the web server Overview of the web server The web server consists of the following sections Contents Section n Icon Bar Thrane amp Ihrane Navigation Pane 90 HOHE HOHE OAT ACTS brie 2008 220 00 25 45 CALL LEG SITTINGS T T 3572B EP UPLOAD FIRE Wires IMPORT EXPORT Seri number 076535415 HELP Soltware version 1 4 855 data l4 DE 2D0B 02 04 NETWUEK Dnci server Enabled 10 1 1 4 address LO 1 boa 34 cubm 255 255 0 0 De nult gatirir 10 1 21 450 MAG address 00 11 7F 55 01 f13 DIP e SIP status Invalid E bores C C E fi The navigation pane holds the main menu Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section The icon bar shows a handset icon to indicate that it is the internal web server of the IP Handset and not of a BGAN terminal If the handset is wireless a battery icon shows the status of the battery When you pass the curso
4. PERSPECTIVE VIEW IP Handset wireless 113 Appendix A Technical specifications IP Handset wireless outline dimensions continued side view and back view 26 5 2 this device must accept any interference received Including Interference that may cause undesired operation AA TT 3672B S N 12345678 ID ROJIPHANDSET IN IC 6200B IPHANDSET IM K Thrane amp Thrane Denmarl k TN TIN N IND 6 10 106 265 L e 114 IP Handset wireless Appendix A Technical specifications IP cradle outline dimensions The below outline drawing applies to both the wired and the wireless variant S Ez fo tS Perspective view e gt IP cradle outline dimensions 115 Appendix A Technical specifications IP cradle outline dimensions continued front and side 152 11
5. V Introduction 1 Your IP Handset 2 T 2 The wired IP Handset 3 The wireless SE sa 4 5 Getting started Getting started with the wired IP Handset 7 tereti eium aM ron E pcm REIN 7 COMING 8 Connecting the cables to the IP cradle 9 Mstaling thecradle 11 Connecting the wired IP Handset to a BGAN terminal 12 Starting up the wired IP Handset 13 Getting started with the wireless IP Handset 14 roduc UON 14 Preparing the hardware ccsssccsssecssccessccesseceesccessceseces 15 Charging the IP Handset 12 5 eive spado eL ur 18 Connecting the IP Handset to your wireless access point 20 Establishing a connection using BGAN terminal 21 Using a BGAN terminal ccssssiccssssscesssccccssceacccsdeseessecsssesseeseese 21 Establishing a COMMECTION 22524 ve cs vast eue vo sede Rao 22 Connecting subsequent handsets to the BGAN terminal 23 Malant the first Call 25 vii Table of Contents Chapter 3 Chapter 4 viii The IP Handset keypad an
6. C 4 em n Chapter 4 Using the web server 100 3 If your service technician needs specific information included in the report click Advanced and select the items needed Then click Save report H eeme La Le E lhrune amp Thrane mir lue Eam jpn Bhd Rb Fee om Liz d B Trea Tongeumiscs Aa aem E o iin E a Using the web server Chapter 5 Service amp maintenance This chapter gives guidelines for getting support general maintenance tasks and troubleshooting Getting support If this manual does not provide the information required to solve your problem you may want to contact your Airtime Provider or your supplier If you can see that the problem is related to airtime and not to your IP Handset please contact your Airtime Provider If you need assistance with problems caused by the IP Handset please call a distributor in your area You may be asked to generate a diagnostics report For information on how to generate a report see Help and diagnostics report on page 99 You can find a certified dealer or distributor near you by visiting KVH s web site www kvh com wheretogetservice m em o c QD 4 c o t o gt Un 101 Chapter 5 Service amp maintenance Ma
7. The TracPhone FleetBroadband IP Handset amp Cradle wireless includes the following main units e TracPhone FleetBroadband IP Handset wireless e FleetBroadband IP cradle wireless 4 Your IP Handset Features The IP Handset offers the following features Chapter 1 Introduction Plain voice communication over Internet or IP based network gt 4 WY 4 Ln Secure voice communication over Internet or IP based network Start and stop IP data connections in a connected BGAN terminal Contacts list with up to 100 entries Intuitive user interface and menu system Built in web interface High quality color display QVGA with night colors Rugged but elegant design Splash proof and dust proof Connectivity to Broadband Global Area Network BGAN terminal BGAN menu to display BGAN terminal type GPS position and more Display of critical alarms of the BGAN terminal Features 5 Chapter 1 Introduction 6 Features Chapter 2 Getting started This chapter describes how to install and start up the IP Handset and make the first call It also gives an overview of the display and keypad and explains how to navigate with the keypad Getting started with the wired IP Handset Introduction The wired IP Handset connects to the cradle with a coil cord The cradle connects with a fixed LAN cable to a LAN port with PoE for example in a BGAN terminal The IP Handset
8. Phone identification Network information Main menu Software version Call log Contacts Status Wireless network Settings Network Settings SIP BGAN Sound Stealth Call services Cradle Display Automatic shut down Web server Date and time Language Factory default BGAN Registered Profile 2 Not in use L Profile 3 Not in use L Main Options Hold Switch Transfer Handsfree Microphone mute Connect 0501 only Lock keypad Status Properties Enter PIN code Active alarms Stealth mode Night colours Go secure if needed if any for active calls Access P 1 Connected Access P2 Country Automatic IP DHCP User Group Groupname gt Profile A Active Profile B Inactive O GPS position Status CNo signal strength PIN status Terminal type Terminal SW version IP Handset menus Ringing tone Tones volume Keypad click Suppress audio Suppress backlight Use stealth Noise cancellation Automatic secure Answer when lifted Active backlight Standby backlight Screensaver Transparency Automatic day night Use BGAN time Time Date Format 12 24h Time zone Chapter 3 Operating the IP Handset Call log The IP Handset logs all calls and dialled numbers The log entry shows the name if known the number time of the call and duration Note that the call log can hold maximum 100 calls You can delete calls from th
9. Thare BGAN terminal with a WLAN point or as a standard SIP compabble telephone over any WLAN network The WLAN band 2 4GHz interface of the terminal has restrictive use in France and flaly in EU The use of WLAN is controlled by a country code loaded in the terminal See the User manual for further infemnation Declaration The safety requirement with respect to the LVO directive 73 23 EC is met by conforming to the harmonized EU standard 60950 1 The protection requirement with respect io tha EMC ert eh sen Sav EN as C tonne et ns aston use of frequency spectrum is mat be thin h nized EU standard ETSI EN 300328 ENSEM Manufacturer Thare A Thani A S Lundtofteg rdsve 93D DK 2800 Kgs Denmark Porsvaj 2 DK 9200 Aalbong SV Denmark Place and Date Mer Dac na BLOTTA gu fuga Tof Tin i Lage HAE ig Dpepen s Deep Dei jn P abt eee eee Geet Ramada FIG b 5 usb PE Hl E 122 Thrane IP Handset wireless AES BGAN CE DHCP DNS IEEE IMSO Glossary Advanced Encryption Standard Broadband Global Area Network A mobile satellite service that offers high speed data up to 492 kbps and voice telephony BGAN enables users to access e mail corporate networks and the Internet transfer files and make telephone calls Conformit e Europ enne This term signifies that a CE certified product
10. connection is not encrypted Shown in the list of wireless access points The profile for the wireless access point matches the handset Screensaver 36 You can choose to have a screensaver activated when the handset is not used for one minute This screen shows only the time handset status and general indications such as missed calls When you press a key the display returns to the normal display function To enable or disable the screensaver enter the menu system select Settings gt Display and select Screensaver When the box is checked the screensaver is enabled The IP Handset keypad and display Chapter 3 Operating the IP Handset This chapter describes how to use the IP Handset It also describes how to configure the IP Handset and use the display menu system including a short description of how to use the IP Handset with a BGAN terminal For information on how to connect and start up the handset and how to navigate with the keypad refer to the previous chapter Getting started User interfaces The main user interface for the handset is the display menu system However with a computer and a browser you can also use the built in web server to access a subset of the handset settings This way you can take advantage of a larger screen and still access a subset of the handset settings QD oO o a OW eem mn e 45 fo QD displa
11. Click Browse and locate the firmware you want to upload to the IP Handset 3 Click Upload firmware TT 3672A IP Handset The handset initiates firmware upload nn showing the progress in the display When Newverson LBL H0520 upload is done the handset automatically Validating restarts with the new firmware EN 1 Loeding After uploading firmware to the handset T you may have to refresh your Internet IT c browser for the web server to display correctly To refresh the browser press lt 5 gt Thrane amp Thrane z zi 96 Using the web server Chapter 4 Using the web server Import and Export settings If you want to copy settings from one handset to another you can use the Import Export function You can import settings to your handset from a file or export settings from the handset to a file Select IMPORT EXPORT from the left navigation pane peus Receta in select and import configuration file UPLOAD FIRMWARE eem IMPORT EXPORT Limes HELP EXPORT Check ras buttered ether Bo Smet files po disk gt Ne C 4 em n To export settings to a file You may export three types of settings file each containing a subset of the handset settings Contacts SIP settings or Phone settings The name of the file indicates which settings are included in t
12. Settings Automatic IP DHCP 3 Do ofthe following Ifthe IP Handset should use DHCP to automatically obtain an IP address check the box next to Automatic IP DHCP and select Back or press the on hook key to exit completely Fora static IP address clear the box tdt Back next to Automatic IP DHCP Then select Yes to confirm and continue to the next step IP Handset menus 67 Chapter 3 Operating the IP Handset 4 Ifyou selected not to use DHCP scroll down to IP address 5 Click Edit type in the IP address and select OK 6 Continue to Subnet mask Gateway Primary DNS and Secondary DNS and enter them in the same way 7 Select Back or press on hook to exit The handset will now use the static information you entered instead of automatic IP address allocation using DHCP Settings To access the Settings menu select Settings from the main menu 68 IP Handset menus Automatic IP IP address 10 1 194 53 Subnet mask 255 255 0 0 0 0 0 0 Sound Stealth Call services Cradle Display Web server Chapter 3 Operating the IP Handset To adjust the sound You can adjust the ringing tone the tone volume and the keypad click To adjust the sounds of the handset do as follows 1 From the Settings menu select Sound Ringing tone __ Standard h 2 Use the arrow keys to move to the sound yo
13. a number 58 delete all numbers 58 manage 57 127 Index memory usage 58 call services 70 CE compliance 117 wired handset 117 wireless handset 119 change hands free mode 52 charging connector 15 USB charger 18 wireless handset 18 CNo 84 codec priority SIP profile 79 compass safe distance wired handset 108 wireless handset 112 configuration BGAN terminal 48 configure web interface 25 confirm SAS 49 conformity wired 117 wireless 119 connect external power supply 16 connecting BGAN terminal 12 connecting cradle LAN cable 9 connecting the handset 9 connection start IP background 82 IP streaming 82 connector cradle 8 connectors 8 contact information 101 contacts 59 add 59 92 128 call 59 delete 60 92 display 59 edit 60 92 control functions BGAN terminal 2 control keys 27 cradle connector 8 detection 71 dimensions 115 installing 11 measures 11 outline 115 critical alarm display 85 D date and time setting 74 day night mode automatic 72 Declarations of Conformity wired 118 wireless 122 Default gateway show 61 default settings 75 DHCP 67 diagnostics report 99 dialled number 57 dimensions cradle 115 handset 109 display icons 34 night colors 53 overview 32 settings 72 disposal battery 103 IP Handset 103 rules for iii DNS primary and secondary enter 68 E encrypted call 47 encryption protocol 1
14. ac The SSID name of the Wireless network and security mode of the selected access point are automatically detected by the handset For security mode WEP set the following see also the documentation for Wireless Access Point e Authentication Select Open system or Shared key e Encryption level Select 64 bit or 128 bit e WEP key index Select 1 2 3 or 4 Use hexadecimal key Select whether you want to enter the encryption key in hexadecimal numbers or text WEP key Enter WLAN encryption key For security mode WPA PSK TKIP or WPA2 PSK AES set the following see documentation for Wireless Access Point Use hexadecimal key Select whether you want to enter the encryption key in hexadecimal numbers or text Encryption key Enter WLAN encryption key 5 Select one of the following e Connect left key if you want to connect immediately to the access point or e Back right key if you want to save the profile for later 64 IP Handset menus Chapter 3 Operating the IP Handset To delete a Wireless network profile To delete a Wireless network profile do as follows 1 In the Wireless network list go to the Edit View profile access point for which you want to delete T UN the profile Connect 2 Select Options left select Delete profile 3 Select Delete profile Manage 4 Select Yes left select The profile for the selected access point is now deleted If the access
15. caller Taking external Final call Destination 1 Cal I 2 Hol 3 Announce cal lt 4 Terminate announce call 1 5 Transfer cal gt transfer a call with announcement do as follows ue c 49 3L au eB Aes c Em fae ap 1 Having taken the call you press Options tE 00 00 18 John Brown IP Handset functions 43 Chapter 3 Operating the IP Handset 2 Select Hold and press Select 3 The incoming call is put on hold 4 Select Enter number to enter the local number you want to transfer the call to or select Contact search to select a number from the Contacts list 5 In this example the original call is transferred to the local phone 0503 The phone with the local number you dialed starts to ring 44 IP Handset functions Transfer John Br Handsfree L Microphone mute 0 Stealth mode Night colours LJ RE Hold John Brown Dialling 0503 Chapter 3 Operating the IP Handset 6 When 0503 picks up the call you can announce the original call that is on hold 7 To be able to transfer the original call that is on hold the announcement call to the local number must be terminated either by you or the final recipient This is to free the line for the original call Operating the IP Handset Press the on hook key to terminate the announcement call in this example t
16. e France Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483 5 MHz e Italy Outdoor use outside own premises require general authorization FCC Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver Thrane IP Handset wireless 119 Appendix B Conformity e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help See also the FCC IC Notice on the next page Part 15 21 Changes or modifications not expressly approved by the party responsible for compl
17. number of profiles in the list and the maximum allowed number of profiles do as follows 1 From the SIP settings menu select Options left select key 2 Select Manage 3 Select Memory usage IP Handset menus 81 Chapter 3 Operating the IP Handset Information from the BGAN terminal When the IP Handset is connected to a BGAN terminal the handset provides a dedicated BGAN menu Through this menu you have access to a subset of controls and views of the BGAN terminal You find the following items in the BGAN terminal menu Connect You can use the IP Handset with the local number 0501 to start and stop IP background or streaming connections for all network user groups Status with current GPS position status Sellet Back signal strength and PIN status Properties with information about the BGAN terminal type and software version Enter PIN code If needed Active alarms in the BGAN terminal if any Each item is explained in detail in the following sections To access the BGAN menu select BGAN from the main menu To start and stop IP background or streaming connections 0501 only 82 You can use the IP Handset that has the local number 0501 to start or stop data connections set up in the network user groups of the BGAN terminal The network user groups and types of data connections are configured in the web interface of the BGAN terminal With this functionality you do not n
18. point uses Seed encryption your handset will not be able to connect to the access point unless the security settings are entered again ue c fae a A k es e 4 rU QD e e To delete all Wireless network profiles To delete all Wireless network profiles do as follows 1 From the Wireless network list select Add profile Options left select mE Memory usage Delete all profiles 2 Select Manage 3 Select Delete all profiles Important 4 When you delete all profiles you will not be able to connect to any access point using encryption unless you enter the security settings again 4 Select Yes left select to confirm IP Handset menus 65 Chapter 3 Operating the IP Handset To create a new Wireless network profile Normally a new profile is automatically created when you connect to an access point If needed you can define a profile for an access point that is not currently within reach 21 48 E 1 From the Wireless network list select New wireless profile Options left select SSID To create a new Wireless network profile do as follows Select Manage Select Add profile Type in the SSID of the access point Select OK A new profile is now created abc Sym 6 Enter the security information for the Clear Back access point For further information see To edit a Wireless network
19. server user name and password For instructions see To add a new SIP profile on page 77 2 Select SIP from the main menu then select the new SIP profile you want to use for communication 3 Select Connect The handset registers itself and you are ready to make a secure call Typically you make the call and then go into secure mode by selecting Go secure in the menu Main options You can go into secure mode anytime during a call When using the IP Handset in networks where all calls must be secure you can set the handset to start a secure session automatically each time when a callis initiated and the peer IP Handset goes off hook For further details see To set call services Noise cancellation and Automatic secure on page 70 48 IP Handset functions Chapter 3 Operating the IP Handset To make a secure call 1 To make a secure call type the phone number and press or To go secure the caller or the person called presses Main options then Go secure to initiate a secure session Then the display shows Going secure The encryption keys are negotiated the peer is authenticated and the voice streaming is en and decrypted The key negotiation may take up to 30 seconds During this period voice is muted Upon successful key negotiation and peer authentication you hear an audio signal in the IP Handset to inform you that a Short Authentication String SAS is shown in the display This string consists of a comb
20. terminal Available numbers are 0501 to 0516 Select Password and enter the password for your handset Note this password for later use in the terminal You can use the local number as the password as well i e 0501 to 0516 Exit the IP Handset menu To set up the BGAN terminal for additional IP Handsets 24 To match the IP Handset with the BGAN terminal you must enter the local number and password for each IP Handset in the web interface of the BGAN terminal To set up the BGAN terminal do as follows 1 Connect a computer to the LAN interface of the BGAN terminal and start up your browser Enter the IP address for the terminal The default IP address is 192 168 0 1 The web interface opens Select SETTINGS gt IP handsets Establishing a connection using BGAN terminal Chapter 2 Getting started 4 Locate the local number that matches the user name local number of your handset and click New 5 Enter the same password you entered in the handset When the terminal and the handset have recognized each other a Configure link appears next to the new handset in the web interface of the terminal Click the Configure link to open the internal web interface of the IP Handset For information on the IP Handset web interface see Using the web server on page 87 me aB fae Ma 4 aB iu Making the first call To make a call do as follows 1 Type the phone number on the keyp
21. to the number From main screen Opens a list of the latest calls including incoming outgoing and missed calls On hook Power When the handset is ringing Rejects the call During a call Ends the call When in the menu system Abandons the menu system and displays the main screen Otherwise Powers the handset on off when pressed and held for 3 seconds If there is an error and the handset does not power off after approximately 3 seconds hold the key for 10 seconds and the handset will perform a hardware reset The IP Handset keypad and display 27 Chapter 2 Getting started 28 Select center Selects confirms the function highlighted in the display Navigation Navigates through the menu system in the display Right Left are also used to change settings in the menus From main screen Volume up V down See also Keypad shortcuts on page 31 The IP Handset keypad and display Chapter 2 Getting started Alpha numeric keys This section shows the functions of the alpha numeric keys in the lower section of the keypad The functions available depend on whether you are typing a phone number number mode or text text mode ae QD g9 c 4 2 In number mode you get the number of the key pressed Only has two functions Press once The display shows Press twice or press and hold The display shows Press The display shows ft See
22. 08 secure call verify 50 setup 70 verification 49 external power supply 15 F factory default 75 fail secure call 51 FCC compliance 117 wired handset 117 wireless handset 119 features 5 firmware uploading 96 G gateway enter 68 go secure 48 GPS position 84 Index H hand held mode 52 handset 24 connecting 9 connecting to BGAN terminal 12 dimensions 109 features 5 outline 109 register 22 23 handsets setup further handsets 23 hands free change mode 52 operation 52 headset 55 help 99 I icons in display 34 identification of the handset 91 import export settings 97 installation cradle 11 IP address automatic 67 DHCP 67 show 61 89 static 67 IP background start connection 82 IP Handset getting to know 2 setup 24 switch off 13 129 Index switch on 13 IP mode 67 IP streaming start connection 82 K key negotiation secure call 49 keypad alpha numeric keys 29 click 69 control keys 27 description 26 locking 53 shortcuts 31 keys text and symbols 29 L LAN cable 9 leaking battery 102 local number 24 BGAN terminal 24 locking the keypad 53 lowercase mode 29 M MAC address 61 make a call 25 memory usage call log 58 menu overview 56 menus 130 main 32 microphone muting 53 missed calls 57 mobile number 47 muting the microphone 53 network information 91 network settings wireless 6
23. 2 night mode 53 automatic switch to 72 noise cancellation 70 number mode 29 0 outline cradle 115 handset 109 P password SIP client 79 phone book 59 92 Phone settings 68 physical address IP Handset 61 PIN BGAN 85 wrong PIN 23 PIN status 84 PoE standard 12 port number 78 power connect to cradle 16 off 13 off automatic 73 on 13 on off 26 stand by 4 Power over Ethernet standard 12 power supply 15 PUK code 23 R received calls 57 register handset 22 23 remove battery 103 reregister SIP server 79 reset 75 restore factory settings 75 ringing tone 69 router configuration 48 RTP streaming 47 S safety summary iii SAS 49 SAS confirmation 49 screensaver 36 72 secure call 47 automatic 48 70 confirm 49 failed 51 how to start 48 setup 48 single call 48 select a SIP profile 76 serial number 61 set up 24 IP Handset 24 Short Authentication String 49 shut down automatic 73 signal strength 84 SIP client 76 password 79 user name 79 SIP fault 106 SIP profiles 94 activating 76 adding 77 95 codec priority 79 deleting 80 95 editing 80 95 selecting 76 SIP requirements 47 SIP server 77 name 78 port number 78 reregister 79 STUN 79 SIP Service Provider requirements 47 SIP telephony 76 software error 106 software upload 96 software version BGAN terminal 84 IP Handset 61 91 sound In
24. 24 TT 36744 Thrane IP Cradle wired PN 4030744 Equipment Applicability The TT 36704 Thrane IP Handset is an IP telephone used worldwide for voice communication between the handset and a Thrane amp Thrane BGAN terminal or any other IP terminal Declaration The safety requirement with respect to tha LVO directive 73 23 ECG is met by conforming to the harmonized EU standards EM 60950 1 The protection requirement with respect to the EMC directive SS 336 EC is met by confanming ta the harmonized standards EN 60945 and EN 55022 Manufacturer Thrane amp Thrane A S Lundinftegardsvej 930 2800 Kgs Lyngby Denmark Porsvej 2 OK 8200 Aalborg SV Danmark Place and Date Kgs Lyngby 13 May 2008 Thrane amp Thrane A S Dac no 89 127003 B of 1 Tug E Thread AT Lote 8 i fies 3 i iii i m dem acta l Arabs 1 Srb 88 2 1 EL LJ 118 Thrane IP Handset wired Appendix B Conformity Thrane IP Handset wireless CE R amp TTE The IP Handset is CE certified R amp TTE directive as stated in Declaration of Conformity with R amp TTE Directive enclosed in electronic copy on the next page 2 S Use of WLAN The WLAN interface requires that the user enters the current country of operation See To set the country for Wireless network use on page 67 For use in the EU the following restrictions apply
25. 6 IP cradle outline dimensions Appendix B Conformity Thrane IP Handset wired pem LVD amp The Thrane IP Handset wired is CE certified LVD amp EMC directives as stated in the Declaration of Conformity with LVD and EMC Directives enclosed in copy on the next page FCC Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment gen erates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interfer ence to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be re quired to correct the interference at his own expense 117 Appendix B Conformity Thrane amp Ihrane Declaration of Conformity with LVD and EMC Directives The undersigned of this letter declares that the following equipment complies wilh the specifications of EC directive 73 Z3 EC conceming Low Voltage Safety and EC directive 9 336 EC concerning Equipment included in this declaration TT 3870A Thrane IP Handset amp Cradle wired TT 3672A Thrane IP Handset wired 40357
26. 61 0 Terminal WARNING No antenna found Chapter 4 Using the web server This chapter describes how to use the web server in your IP Handset system Introduction to the web server The web server is built into the IP Handset and is primarily used for uploading software and for editing contacts in the IP Handset You can access the web server from a computer connected to the BGAN terminal you are using for the IP Handset Use a standard Internet browser Browser settings If you are connecting your computer using a LAN or WLAN interface the Proxy server settings in your browser must be disabled before accessing the web interface Most browsers support disabling of the Proxy server settings for one specific IP address so you can disable Proxy server settings for the web interface only if you wish Consult your browser help for information QD gt Ne C prr em n 87 Chapter 4 Using the web server To disable the use of a Proxy server completely do as follows Note 4 The following description is for Microsoft Internet Explorer If you 1 are using a different browser the procedure be different In Microsoft Internet Explorer select Tools gt Internet Options gt Connections gt LAN Settings Local Area Network LAN Settings _ xl Automatic configuration Automatic configuration may override manual settings To ensure the use of manual sett
27. Dial 2 004539558800 to make a 3 1 kHz Audio call to the number 45 39558800 To make a call to a handset connected to a BGAN terminal By default all handsets connected to the terminal will ring on incoming calls To make a call to a handset connected to the terminal dial 46 IP Handset functions Chapter 3 Operating the IP Handset 870 Mobile number e isthe prefix used in front of the country code for international calls This is 00 when calling from most countries e Mobile number The mobile number of the terminal you are calling Example If you are calling from Denmark and the mobile number for 3 1 kHz Audio is 772112345 on your terminal and you want to make a call to the terminal using 3 1 kHz Audio dial 00 870 772112345 To see the mobile numbers of your terminal refer to the information included with your airtime subscription There two Voice numbers one for Standard Voice and for 3 1 kHz Audio For more information on call types and the BGAN terminal refer to the user manual for your BGAN terminal ap N ue 49 3L au eB eem m 4 49 e Making a secure call from the IP Handset The IP Handset supports secure peer to peer voice calls You can make secure calls to all IP phones complying with the ZRTP version used by the IP Handset see Technical specifications on page 107 Standard X 509 certificate has been added f
28. Disposal of the IP Handset Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to use Important 4 Take out the battery before disposing of the IP Handset The battery must be disposed of separately To remove the battery from the IP Handset You need the following tools e Torx screw driver size TX05 m ia c QD 4 c o gt Un e Torx screw driver size TX06 e Pair of tweezers Maintenance tasks 103 Chapter 5 Service amp maintenance To remove the battery do as follows 1 Use the tweezers to remove the two rubber strips on the side of the IP Handset XI x 2 Use the Torx screwdriver size TX05 to remove 3 screws on each side 3 Take off both aluminium side pieces 4 Use the Torx screwdriver size TX05 to remove 2 screws at the bottom on the back 5 Use the tweezers to open the IP Handset 104 Maintenance
29. Handset menus Chapter 3 Operating the IP Handset 9 Move to the setting you want to change and select Edit Type in the information and enter with OK Use the down key to scroll down to the last items in this sub menu e User name When connecting to a BGAN terminal the user name should be the same as the local number for the handset e Password When connecting to a BGAN terminal the password must match the IP Handset password entered in the terminal e Codec priority Select the codec type that should have the highest priority You may select G 711 or G 729 A B e STUN server If your SIP telephony installation requires STUN server name you can enter it here Refer to the documentation of the SIP server e Reregister every This settings sets the time interval in which the IP Handset registers with the SIP server it is connected to If the SIP server is the BGAN terminal you don t need to change this setting The interval is set to 120 seconds default The maximum value is 86400 seconds 24 hours If the connection to an external SIP provider is made through a NAT router this setting may be needed to keep the connection through NAT to the SIP server open This setting should in this case typically be set to 20 seconds Note 4 If the IP Handset registers with the SIP server over a satellite connection or other telecommunications network you may set this time interval to a larger value to avoid unint
30. P Handset Introduction The battery icon next to the handset icon in the top right corner of the display shows the battery status of the handset When the battery level is critically low the handset makes a sound and shows a message and the icon starts flashing to indicate that the battery needs recharging If the battery is not recharged the handset will eventually switch off 07 57 rd There are two options for charging the handset e To charge the IP Handset using the cradle e charge the IP Handset from a computer or USB charger only wireless model On delivery the battery of the IP Handset is approximately 50 charged and ready for use To charge the IP Handset using the cradle The cradle must be connected to an external 10 32 V DC power supply as described in the previous section Place the IP Handset in the cradle with the display facing up The handset automatically starts the charging process To charge the IP Handset from a computer or USB charger You need a computer or a USB charger and a USB cable with a mini USB 5 pin connector at one end and a USB A connector at the other end Do as follows 1 Connect the mini USB connector to the connector at the side of your handset Getting started with the wireless IP Handset Chapter 2 Getting started 2 Connect the other connector on the cable to a USB port on your computer or your USB charger The IP Handset automatically starts the charging proce
31. Settings Date and time menu General indications General indications are icons that show dynamic information such as missed calls sounds off keypad locked and microphone muted g9 Ma 4 T2 aB iu For explanations of the icons see Icons in the display on page 34 IP Handset call status This field shows handset status such as whether or not the handset is ready for making calls or whether there is an ongoing call For explanations of the icons see Icons in the display on page 34 Signal and battery status for wireless IP Handset This field shows the signal strength for the wireless connection and battery status for the wireless handset Main display area The main display area primarily displays the menus and messages to the user Action texts area The action texts are used to indicate an action that takes place when the corresponding key is pressed The corresponding key is the key directly below the text left select center select or right select The IP Handset keypad and display 33 Chapter 2 Getting started Icons in the display 34 The below table explains the icons in your display Wireless handset used together with signal strength and battery status Signal strength for wireless handset and or for BGAN terminal Battery status for wireless handset and or for BGAN terminal The handset is ready for making calls e The handset is not re
32. TRAGPHONE apin TracPhone FleetBroadba IP Handset 1980 JaspueH TracPhone IP Handset User s Guide When connected to a KVH Industries TracPhone FleetBroadband terminal the IP Handset manufactured by Thrane amp Thrane allows you to make voice calls initiate a data connection edit your contacts list and view system status information This user s guide provides all of the information you need to connect operate configure and troubleshoot the IP Handset Please direct technical questions to North South America Australia Europe Middle East Asia KVH Industries Inc KVH Europe A S 50 Enterprise Center Kokkedal Industripark 2B Middletown RI 02842 5279 USA 2980 Kokkedal Denmark Tel 1 401 847 3327 Tel 45 45 160 180 Fax 1 401 845 8133 Fax 45 45 160 181 E mail techs kvh com E mail support kvh dk Internet www kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated sith KVH Part 34 126059 G Son 2008 2010 KVH Industries Inc All rights reserved QUALI ua 5 A Trademark Information TracPhone and KVH are registered trademarks of KVH Industries Inc Thrane amp Thrane is a registered trademark of Thrane amp Thrane A S in the European Union and the United States Windows and Outlook are registered trademarks of Microsoft Corp
33. ad If the number is in the Contacts list of the handset you can also select the number from there and dial up with the off hook key 2 Press the off hook key in the left side of the k d m H Mid number is cts Dialling m ded 004539558800 being dialled If you need to adjust the voice volume during a call and the display shows the main screen press or V the keypad For further information on how to make calls see Handling calls on page 38 For a detailed description how to make secure calls see Making a secure call from the IP Handset on page 47 Making the first call 25 Chapter 2 Getting started The IP Handset keypad and display The keypad The following drawing shows the keypad of the handset Select Volume up Up Down Left Right Left select Right select Off hook On hook Power Volume down Alpha numeric keys The next sections explain the functions of each key in the keypad 26 The IP Handset keypad and display Chapter 2 Getting started Control keys The below table shows the functions of the control keys in the upper section of the keypad Left select Selects the function shown in the display just above the key left soft key Getting started Right select Selects the function shown in the display just above the key right soft key From main screen Opens the Contacts list Off hook After entering a phone number Initiates a call
34. ady for making calls Active critical alarm in BGAN terminal Incoming call not yet answered the handset is BGAN terminal connected used together with signal iA strength and battery status if relevant ph E E ringing Incoming call in progress RE 0 The IP Handset keypad and display Chapter 2 Getting started Outgoing call not yet answered Outgoing call in progress Getting started Call ended Missed call See the Call log for information on the call The microphone is muted To reactivate the microphone select Options left select key gt Microphone The handset is in silent mode All external sounds from the handset including ring tones are muted Voice is not muted This symbol is shown when you are adjusting the volume The keypad is locked To unlock the keypad press the center select key followed by the left select key This symbol is used in the Contacts list to indicate that the number is from the phone book of the BGAN terminal and is read only The IP Handset keypad and display 35 Chapter 2 Getting started When an alpha numeric key is pressed from inside the Contacts list this symbol is shown while the handset is searching for entries with the letter pressed Wait a task is in progress Shown in the list of wireless access points The wireless connection is encrypted Shown in the list of wireless access points The wireless
35. ane amp 7239219 Fa 94 Using the web server Chapter 4 Using the web server To add a new SIP profile The list of SIP profiles can hold maximum 10 profiles To add a new profile do as follows 1 Click New profile at the top of the page 2 Fillin the list You may not need to fill in all items in the list Mandatory fields are marked with 3 Click Save at the bottom of the page To edit a SIP profile To edit a SIP profile do as follows 1 From the Profile scroll list select the profile you want to edit 2 Change the settings according to your needs For the BGAN profile you can only change the user name and password Be careful if you change these the user name is also the local phone number QD gt aB 7a Ne ap C gt emm n 3 Click Save at the bottom of the page To delete a SIP profile To delete a SIP profile do as follows 1 From the Profile scroll list select the profile you want to delete 2 Click Delete at the bottom of the page Using the web server 95 Chapter 4 Using the web server Uploading firmware You can use the web server to upload firmware from your computer to the IP Handset To upload firmware do as follows 1 Select UPLOAD FIRMWARE from the left navigation pane Thrane amp Ihrane UPLOAD FIRHWARE Breese for file te upload THOT EXPORT HELP bm OT Og 2
36. call as a non secure session Operating the IP Handset Failed authentication If the verification of authentication certificates fails the peer is not member of the closed user group the status window shows a warning You hear an audio signal in the IP Handset to inform you that the peer is not a member of the closed user group e Press Yes to continue the call as a secure session Then a 4 digit SAS is shown in group Continue anyway the display Continue as described in step step 3 in To make a secure call on page 49 e Press No to terminate the call IP Handset functions 51 Chapter 3 Operating the IP Handset Quick settings To control the volume in the earpiece To adjust the voice volume during a call with the display in the main screen press or V on the keypad To use hands free operation To enable hands free operation during a call use the right select key to select Handsfree To go back to hand held mode press the right select key again In hands free mode the sound is routed to a speaker so that you can use the phone without holding it close to the ear You can adjust the volume with A V as described in the previous section Handset in cradle You can also make a hands free call by leaving the handset in the cradle while making the call Similarly you can answer a call using hands free mode by leaving the handset in the cradle while answering the ca
37. cess points with profile matching your IP Handset marked with E If this symbol is not present you cannot connect to an encrypted network until you have set up your wireless profile to match the access point If you select an encrypted network without a defined profile you are prompted for security settings 6 If you are prompted for security settings select OK to enter the Profiles menu Set the security settings as described in To connect the IP Handset to the wireless network on page 62 7 Select Connect Getting started with the wireless IP Handset Chapter 2 Getting started The IP Handset now attempts to connect to your wireless access point If the access point is connected to a BGAN terminal see Establishing a connection using BGAN terminal on page 21 When the handset is connected to the access point the display shows Connected Establishing a connection using BGAN terminal E Using a BGAN terminal E Introduction By connecting the IP Handset to a BGAN terminal you gain access to the BGAN satellite network with your IP Handset When the IP Handset is used with the BGAN terminal it communicates using Internet protocol between the handset and the terminal However on the BGAN network side of the terminal the call is transmitted as a circuit switched Standard Voice or 3 1 kHz Audio call When connected with the BGAN terminal the IP Handset provides a dedicated menu for the terminal IP Handset connect
38. chieved by including an efficient noise suppression software On the large 2 2 color TFT screen a graphical user interface provides easy access to all functions including contacts and settings The user interface also provides direct access to certain features of a connected BGAN terminal There are two variants of the handset A wired model and a wireless model 2 Your IP Handset Chapter 1 Introduction The wired IP Handset The wired handset is powered directly from the LAN interface using Power over Ethernet PoE so an external power supply is not needed 4 WY 4 c Ln The TracPhone FleetBroadband IP Handset amp Cradle wired includes the following main units FleetBroadband IP Handset wired e FleetBroadband IP cradle wired The IP Handset connects to the cradle with a coil cord The cradle connects with a fixed LAN cable to a LAN port with PoE for example in a BGAN terminal Broadband Global Area Network for satellite communication Your IP Handset 3 Chapter 1 Introduction The wireless IP Handset The wireless IP Handset connects to a wireless access point using Wireless Local Area Networking WLAN The internal battery is charged from the dedicated cradle which connects to an external power supply 10 32 V DC Due to the improved power management the wireless IP Handset can be on stand by time for more than 24 hours
39. conforms to European health environmental and safety regulations It makes the product legal be sold in the European Union Dynamic Host Configuration Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network Domain Name Server A system translating server names URLs to server addresses Institute of Electrical and Electronics Engineers IEEE is a non profit organization and the world s leading professional association for the advancement of technology International Maritime Satellite Organisation 123 i g ue Glossary LAN LCD MAC NAT PCB PIN PoE PSK PUK 124 Local Area Network Liquid Crystal Display Media Access Control address A hardware address that uniquely identifies each node of a network Network Address Translation Printed Circuit Board Personal Identification Number A secret numeric password shared between a user and a system used to authenticate the user to the system Power over Ethernet A standard for combining power supply with transmission of data over the Ethernet The source unit injects power into the Ethernet cable and the power is picked up at the connected device Pre Shared Key PIN Unblocking Key An eight digit code used to unblock a SIM card after three incorrect PINs have been entered The PUK cod
40. d display 26 IS TORTE 26 MTM 32 Operating the IP Handset mS 37 IP Handset TUNCHONS 38 Handling 38 Making a call using a BGAN terminal 46 Making a secure call from the IP Handset A LE AE A 52 How to enter text in the IP Handset 54 WISIS 55 IP Handset menus 56 ed M e IS A 57 CES 59 61 EET T 62 IE 68 SIP telephony and profiles 76 Information from the BGAN 1 1 02 Using the web server Introduction to the web 87 07 Using the web server sssscccccssssssscccessssssseeeecesesesseeees 91 i TT TTE 9 CON ACIS NETT 92 93 SIP SCHING ROT 94 Uploading BH EET TORT 96 Import and Export settings ccssscccssecesssccsseceesceessceescees 97 Help and diagnostics report 99 Chapter 5 App A App B Glossa
41. dex 131 Index adjust 69 specifications 107 SSID 64 standard voice number 47 standby backlight 72 stand by time 4 start secure call 48 static IP address 67 Status 84 status 91 stealth mode on off 69 quick setting 54 setting up 69 streaming connection start 82 STUN server SIP server 79 Subnet mask address show 61 support 101 diagnostics report 99 switch off IP Handset 13 switch on IP Handset 13 132 T technical specifications 107 terminal type BGAN 84 text mode 29 text writing in display 54 time setting 74 tone volume 69 transfer a call 40 transparency 72 troubleshooting guide 106 typography used in this manual vi U unlock 23 uploading firmware 96 uppercase mode 29 USB charger 18 charging connector 15 user interfaces 37 user name SIP client 79 V verify secure call 50 VoIP protocol 108 volume adjusting during call 52 up or down 28 W web server accessing 89 browser settings 87 call log 93 contacts 92 enabling or disabling 73 Home 91 import export settings 97 introduction 87 overview 90 SIP settings 94 using 87 wired handset getting started 7 wireless standard 15 wireless access point connecting the IP Handset 20 connection 15 wireless handset getting started 7 Wireless network use set country 67 WLAN connecting 62 editing profile 64 standard 15 writing text in display 54 Z ZRTP
42. e is supplied with the SIM card QVGA RTP SA SIM SIP STUN TFT TKIP Glossary Quarter Video Graphics Array A popular term for a computer display with 320 x 240 resolution QVGA displays are often seen in mobile phones PDAs and some handheld game consoles Real time Transport Protocol defines a standardized packet format for delivering audio and video over the Internet Stronger Authentication Subscriber Identity Module The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information preferences and storage of text messages Session Initiation Protocol An application layer control signaling protocol for creating modifying and terminating sessions with one or more participants Used e g for Internet telephony Simple Traversal of UDP through NATs a protocol for assisting devices behind a NAT firewall or router with their packet routing Thin Film Transistor A display type using a number of individual display cells each controlled by its own transistor Temporal Key Integrity Protocol 125 19 iu Glossary URL USB VoIP WEP WLAN WPA ZRIP 126 Uniform Resource Locator A name used to describe the address of a specific resource on the internet Universal Serial Bus A serial bus standard to interface devices Voice over Internet Protocol The routing of voice conversations over the In
43. e cable between cradle and terminal must be maximum 80 m Note 4 If you insert a switch or similar between the cradle and the terminal make sure that it conforms to the industry PoE standard IEEE 802 3 af using data pairs The IP Handset starts up automatically when connected to the BGAN terminal However you may have to configure user name and password if the handset has not been connected before For further information see Establishing a connection using BGAN terminal on page 21 Getting started with the wired IP Handset Chapter 2 Getting started Starting up the wired IP Handset To switch on the IP Handset The wired IP Handset is automatically powered when it is connected to a LAN interface with PoE If the handset has been switched off you can switch it back on by pressing and holding the on hook key until the display lights up me QD fae 4 T2 Volume up On off key Volume down If the handset does not start up the reason may be that there is no PoE in the LAN interface If you are connecting to a BGAN terminal check that the PoE indicator on the terminal lights green for the connected port For further information refer to the installation manual for the BGAN terminal To switch off the IP Handset press and hold the on hook key again until the display is turned off Getting started with the wired IP Handset 13 Chapter 2 Getting started Getting started w
44. e call log To display the call log To display the call log do as follows 1 From the main menu select Call log l Hi Fl 2 Select the list you want to see Missed calls 3 If you want to see details for a call move Received calls E to the call and select View Dialled numbers m Manage 2 c To add a number from the call log to the Contacts To add a number from the call log to the Contacts do as follows 1 Inthe call log go to the call and select Options 2 Select Add to contacts Note that the Contacts list can hold maximum 100 entries 3 in the name of your new contact and select OK IP Handset menus 57 Chapter 3 Operating the IP Handset To delete a number from the call log To delete a number from the call log do as follows 1 In the call log go to the call and select Options 2 Select Delete 3 Select Yes To delete all numbers in a call log folder To delete all numbers in the call log or all numbers in a sub folder of the call log do as follows Delete missed nett Dalat received 2 Select the folder you want to empty Delete dialled 3 Select Yes Delete all Memory usage Seet Bak To see memory usage in the call log To see the number of stored entries and the maximum allowed number of entries do as follows 1 In the call log menu not in one of the subfolders select Manage 2 Select Memory usage 58 IP Handset me
45. ed 109 Appendix A Technical specifications IP Handset wired outline dimensions continued side view and back view 152 TT 3672A S N 12345678 ce Deni 110 IP Handset wired Appendix A Technical specifications IP Handset wireless Specifications wireless handset Operating temperature Storage temperature Long term gt 6 months 20 C to 25 C Short term 6 months 20 C to 45 C Temperature transport Air pressure transport Charge power in cradle IP Handset wireless c fo YU c f Appendix A Technical specifications Wireless network interface Wireless Local Area Network WLAN according to 802 11b g VoIP Protocol SIP v2 Session Initiation Protocol RFC3261 SDP RFC2327 Physical interfaces Headset 2 5 mm jack Mini USB 5 pin charging only Encryption VoIP protocol SRTP RFC 3711 ZRTP ID ver 3 112 IP Handset wireless Appendix A Technical specifications Outline dimensions wireless handset Weight of Handset 175 gram 20 gram S Ez fo tS
46. eed to connect a PC to the BGAN terminal to start or stop IP background or streaming connections for devices connected to the BGAN terminal IP Handset menus Chapter 3 Operating the IP Handset To start and stop IP standard or streaming connections set up in the BGAN terminal do as follows 1 From the BGAN menu select Connect 2 Usethe left right keys to find the network user group for the application you want to start or stop 3 Use the up down keys to select the connection you wish to start Active or stop Inactive 4 Press Start to start a connection or press Stop to stop the connection 5 Aconfirmation window is displayed Press Yes to continue The IP Handset sends a command to the BGAN terminal to start or stop the User group selected connection Check the IP Handset at regular intervals that the connection is still running If the connection could not be started by the BGAN terminal the check mark will be removed the connection is inactive and the command Stop has changed to Start 12 517 For detailed information about using IP data connections and setting up network user groups with standard and streaming profiles refer to the terminal s user manual Note 4 Optimize airtime and bandwidth usage You must manually stop the connection when not used any longer Note that you are charged for the bandwidth used and the data transferred IP Handset menus 83 Operating the IP Ha
47. elect is invalid or the another profile if necessary For user name or further information see SIP password is telephony and profiles on wrong page 76 106 Troubleshooting guide Appendix A Technical specifications This appendix contains specifications and outline drawings for the wired IP Handset and cradle and the wireless IP Handset and cradle IP Handset wired Specifications wired handset NN Operating temperature 25 C to 45 C Storage and transport 26 tor 55st temperature Humidity Up to 95 without condensation Air pressure transport 4572 m AMSL 107 Ez fo N o tS Appendix A Technical specifications Power over Ethernet PoE class 2 Alternative B of IEEE802 3af is not supported Protection category IP55 dust proof and splash proof VoIP Protocol SIP v2 Session Initiation Protocol RFC3261 SDP RFC2327 Physical interfaces R 45 male connector on fixed cable Not currently used Headset 2 5 mm jack and Mini USB 5 pin Encryption VoIP protocol SRTP RFC 3711 ZRTP ID ver 3 Compass safe distance Wired handset 50 cm Wired cradle 85 cm 108 IP Handset wired Appendix A Technical specifications Outline dimensions wired handset Weight of Handset 175 gram 20 gram Exclusive Wire Technical specifications ERSPECTIVE VIEW IP Handset wir
48. ended use of bandwidth 10 When you have made the changes select Back IP Handset menus 79 Operating the IP Handset Chapter 3 Operating the IP Handset 11 If you want to connect immediately with the new SIP profile select Connect If not select Back to leave the menu To edit a SIP profile To edit a SIP profile do as follows 1 In the list of profiles go to the profile you want to change and select Options gt Edit View 2 Editthe settings as described in the previous section For the BGAN profile only the user name and password be changed The default user name and password are 0501 and 0501 To delete a SIP profile 80 To delete a SIP profile do as follows 1 Inthe SIP menu move to the profile you want to delete and select Options 2 Select Delete 3 Select Yes IP Handset menus Chapter 3 Operating the IP Handset To delete all SIP profiles To delete all SIP profiles do as follows 13 15 1 From the SIP settings menu select Options left select key Memory usage 2 Select Manage Delete all 3 Select Delete all Important 4 All profiles except BGAN are deleted this means that you will only be able to connect your handset using the BGAN profile Select Back 4 Select Yes N ue c A sles gt c 4 o QD e e To see memory usage in the list of SIP profiles To see the
49. er a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card IP Handset ready When the display shows the handset ready symbol Pd in the upper right corner the handset is ready for making a call If the handset ready symbol is crossed out Pd you cannot make a call The display will normally show a message explaining why the handset is not ready Connecting subsequent handsets to the BGAN terminal If one ore more handsets have already been connected to the terminal you must configure the new IP Handset You need to set up the user name password and local number in two places Inthe IP Handset Establishing a connection using BGAN terminal 23 Chapter 2 Getting started In the web interface of the BGAN terminal The first IP Handset is automatically assigned user name 0501 and password 0501 Assign user name 0502 to 0516 and password 0502 to 0516 to further IP Handsets To set up the user name and password for the IP Handset To enter the user name and password in the IP Handset do as follows 1 Start up the IP Handset as described in the previous sections Enter the menu system and select SIP Move to the BGAN profile and select Options left select key Select Edit View Select User name and enter the user name for your handset Note that the user name must be the same as the local number for your handset when using the BGAN
50. he access point T Please configure the security settings and press connect 5 If your access point uses encryption and it is the first time you connect you are prompted for security settings select OK to enter the Profiles menu Set the security settings as described in To connect the IP Handset to the wireless network on page 62 VOIP LINKSY i C When the profile matches the access point and you have selected Connect the IP Handset attempts to establish a connection If the access point is connected to a BGAN terminal see Using a BGAN terminal on page 21 for information on how to connect to the BGAN network ue c Uo E a k QD sles gt c 4 fae QD e e When the IP Handset is ready for use you see the handset ready symbol Pd in the top right corner of the display Normally a new profile is automatically created when you connect to an access point IP Handset menus 63 Chapter 3 Operating the IP Handset To edit a Wireless network profile To edit a Wireless network profile do as follows From the main menu select Network Edit View profile Wireless network T Connect Delete profile 2 Select the access point you want to change profile for 3 Press the left select key Options Manage Note that if no profile is defined for the selected access point this menu will only show Connect and Manage 4 Select Edit View profile
51. he call to 0503 In case you need to talk to the original caller again press Switch 8 Ifyou wish to talk to the original caller again before transferring the call select Unhold Select Transfer to transfer the original caller Unhold Zr Proceed as described in To transfer a callon Transfer John Br pue Handsfree Microphone mute Note The BGAN system only supports a one external call at a time Stealth mode n Night colours IP Handset functions 45 Chapter 3 Operating the IP Handset To end or reject a call Press the on hook key to end an ongoing call or to reject an incoming call When the handset is in hand held mode you can also end the call by placing the handset in the cradle Making a call using a BGAN terminal When making a call with the IP Handset using a BGAN terminal you use the BGAN network and its functionality To make a call from a handset connected to a BGAN terminal To make a call from a phone or handset connected to a BGAN terminal dial 00 country code phone number followed by or Example To call the number 45 39558800 dial 00 45 39558800 followed by or st The default call type is set up in the web interface of the BGAN terminal However you can select the call type for your call using a prefix Dial 1 before the number to make a Standard Voice call Dial 2 before the number to make a 3 1 kHz Audio call Example
52. he file To export a subset of the settings to a file do as follows 1 In the IMPORT EXPORT page click a button under EXPORT to create a settings file 2 Click Save browse to the location where you want the settings file and Click Save again The file is now saved in the location you specified Using the web server 97 Chapter 4 Using the web server To import settings from a file 98 You can import three types of settings file each containing a subset of the handset settings Contacts SIP settings or Phone settings The name of the file indicates which settings are included in the file To import a settings file do as follows 1 Click Browse 2 Browse to the location where the settings file is saved and select the file you want to import 3 Click Open 4 Click Import The selected settings are now replaced by the imported settings Using the web server Chapter 4 Using the web server Help and diagnostics report The IP Handset can generate a diagnostics report This report includes information that can be very useful for a service technician If you are reporting an error with your IP Handset you may be asked to provide a diagnostics report To save a diagnostics report do as follows 1 Select HELP from the left navigation pane Throne XIhrane z T ii oe or 2 Click Save report Using the web server 99 QD gt Ne
53. iance could void the user s authority to operate the equipment 120 Thrane IP Handset wireless Appendix B Conformity FCC IC Notice To comply with FCC radiation exposure requirements use of this device for head body operational configurations is limited to tested configurations and approved by Thrane amp Thrane A S THIS MODEL DEVICE MEETS THE GOVERNMENT S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES Your wireless device is a radio transmitter and receiver It is designed and manufactured not to exceed the emission limits for exposure to radio frequency RF energy set by the Federal Communications Commission of the U S Government These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health gt 2 The exposure standard for wireless devices employs unit of measurement known as the Specific Absorption Rate or SAR The SAR limit set by the FCC is 1 6W kg Tests for SAR are conducted using standard operating positions specified by the FCC with the device transmitting at its highest certified power level in all tested frequency bands Although the SAR is dete
54. ination of 4 digits and characters symbols IP Handset functions Handsfree Microphone mute CO Stealth mode 12 01 R 00 00 24 Alice Transfer Alice Going secure 49 c fae OW k ap C T2 e c 4 g9 Chapter 3 Operating the IP Handset 3 4 You must verify the string Compare your own string with the peer string Example Say the first 2 symbols and the peer i e the person called says the last 2 symbols If the comparison of the SAS is ok press Yes If the 4 digit SAS is not identical press No when asked to confirm SAS authentication The secure session is aborted and the call is terminated The line is secure and the display shows Secure and a Padlock Voice streaming is encrypted and decrypted DE The IP Handset supports one secure 50 call at at time If there is a secure call established and put on hold you cannot establish another secure call IP Handset functions 00 00 59 Secure Alice Chapter 3 Operating the IP Handset Failed secure session A secure session may fail because the negotiation protocol fails or because the verification of authentication certificates fails If the negotiation protocol fails the status window shows a warning You hear an audio signal in the IP Handset to inform you that the session failed to go secure e Press OK to continue the
55. ings disable automatic configuration Automatically detect settings Use automatic configuration script Address Proxy server Use a proxy server For your LAN These settings will not apply to dial up or YPN connections ddress fio alse Port 50 Advanced Bypass proxy server Far local addresses 2 Clear the box labeled Use a proxy server for your LAN 3 Click OK When the proxy server settings are disabled close your browser You may need to change this setting back on return to your Internet connection 88 Introduction to the web server Chapter 4 Using the web server Accessing and navigating the web server The following procedure is valid if the IP Handset is used together with a BGAN terminal To access the web server of the IP Handset To access the web server from a computer do as follows 1 Start up your computer the BGAN terminal and the IP Handset 2 Connect your computer to the BGAN terminal using a standard LAN cable 3 Connect your IP Handset to the BGAN terminal as described in Getting started on page 7 4 Open your browser on the computer and enter the IP address of the IP Handset You find the IP address in the handset menus under Status gt Network information Another way to access the web interface of the IP Handset is to click on the page SETTINGS IP handsets Configure link in the web interface of the terminal aB gt
56. intenance tasks Carefully read and follow the instructions on maintenance of the IP Handset Failure to carefully observe the following procedures and precautions can result in leakage of battery fluid permanently damage batteries and serious personal injury Software update For instructions how to make a software update see Uploading firmware on page 96 Battery handling for the wireless IP Handset Do not dismantle open or shred the IP Handset It should be dismantled only by trained personnel Do not expose the IP Handset or batteries to heat or fire Avoid storage in direct sunlight e Do not subject the IP Handset or batteries to mechanical shock gt If the IP Handset is out of use for a longer period of time recharge the battery every two years to avoid deterioration of the battery Leaking battery In the event of an IP Handset leaking liquid do not allow the liquid to come into contact with the skin or eyes If contact has been made wash the affected area with copious amounts of water and seek medical advice 1 Exception You must remove the battery before disposing of the IP Handset For details how to proceed see To remove the battery from the IP Handset on page 103 102 Maintenance tasks Chapter 5 Service amp maintenance Cleaning the IP Handset Wipe the IP Handset or cradle with a clean dry cloth if they become dirty Make sure that the charging contacts of the handset and cradle are clean
57. ion The wired handset is connected to the BGAN terminal by connecting the Ethernet cable from the cradle to one of the LAN ports of the terminal For further information see Connecting the wired IP Handset to a BGAN terminal on page 12 The wireless handset is connected to the BGAN terminal either by connecting to the integrated wireless access point of the terminal or a separate wireless access point to one of the LAN ports of the terminal For information on how to connect the handset to the access point see Connecting the IP Handset to your wireless access point on page 20 Establishing a connection using BGAN terminal 21 Chapter 2 Getting started Establishing a connection If one or more handsets have already been connected to the terminal and the new handset has not been connected to the terminal before you must configure the new IP Handset You need to set up the user name password and local number in the IP Handset and in the web interface of the BGAN terminal For further information see Connecting subsequent handsets to the BGAN terminal on page 23 If no SIM PIN is required If the IP Handset is connected to a BGAN terminal where the SIM PIN is disabled or has already been entered the BGAN terminal automatically sets up a communication profile SIP profile and assigns the local number 0501 to the first handset that is connected If a SIM PIN is required 22 If the IP Handset is connected to a BGAN terminal where
58. ion on how to install the wireless access point refer to the documentation that comes with your wireless access point Getting started with the wireless IP Handset 15 Chapter 2 Getting started To connect an external power supply to the cradle The cradle for the IP Handset serves as a charger when it is connected to an external power supply 10 32 V DC 7 W To connect an external power supply to the cradle do as follows 1 On the back of the cradle unscrew the two screws holding the cover 2 Remove the cover DC Connector Terminal block 101 3 Connect your power supply to the cradle There are two options for connecting to the cradle e Using the internal DC connector in the cradle The connector is a proprietary DC Jack 2 5 mm positive center 16 Getting started with the wireless IP Handset Chapter 2 Getting started e Using the internal terminal block J101 Connect the wires from your DC supply to DC and DC in the terminal block J101 4 Secure the cable with a cable relief at the cable exit on the cradle Note 4 Make sure the cable relief matches the size of the cable 5 Mount the cover and fasten the two screws For information on how to mount the cradle on a wall or desktop see Installing the cradle on page 11 Getting started with the wireless IP Handset 17 dum g9 4 T2 Chapter 2 Getting started Charging the I
59. ion should only be selected when the handset is used in a noisy environment To set up Noise cancellation do as follows 12 01 e 1 From the Settings menu select Call services Noise cancellation 2 Press Select for Noise cancellation When the IP Handset is used in networks where all calls must be secure it can be set up to start a secure session automatically each time when a call is initiated and the peer IP Handset goes off hook A Select Back To set up Automatic secure do as follows 1 From the Settings menu select Call services 2 Press Select for Automatic secure for all calls to be encrypted secure calls Note 4 If you want to make a single secure call do not select Automatic secure Use the option Go secure proceed as described in To make a secure call on page 49 70 IP Handset menus Chapter 3 Operating the IP Handset To set up the function of the cradle The IP Handset can be operated as hand held or hands free You can select whether the handset should detect the cradle or not To set up the cradle settings do as follows 1 From the Settings menu select Cradle 2 To have the handset detect whether or Answer when lifted not itis in the cradle check the box This is the default mode The function is as follows e You can answer calls by removing the handset from the cradle and terminate a call by putting the handset back in the cradle e handse
60. is powered directly from the LAN PoE interface Chapter 2 Getting started Connectors IP Handset connectors The IP Handset has a coil cord with a LAN connector for connecting to the cradle or directly to a LAN PoE interface The handset also has two connectors on the side of the handset e one connector for connecting a headset one Mini USB connector These two connectors are currently not functional IP cradle connectors The cradle for the IP handset has two internal LAN connectors and an alternative terminal block for the LAN connection One LAN connector connects to the coil cord from the IP Handset The other LAN connector or alternatively the terminal block connects to your LAN cable between the cradle and the BGAN terminal 8 Getting started with the wired IP Handset Chapter 2 Getting started Connecting the cables to the IP cradle To connect the cables to the IP cradle do as follows 1 Remove the two screws holding the center cover in the bottom of the cradle and take off the cover Fit coil cord J102 here Cable relief 2 Connect the coil cord from the IP Handset to the cradle connector marked J103 Then fit the cable relief mounted on the coil cord into the groove at the cradle exit 3 To mount the external LAN cable do one of the following e Connect a standard LAN cable to the connector marked 102 in the cradle This is the cable for connecting to the BGAN termina
61. is setting is for future use Only English language is currently available IP Handset menus Chapter 3 Operating the IP Handset To apply factory default settings You can reset the IP Handset to factory default settings To return to factory default for all settings do 13 12 as follows 1 From the Settings menu select Factory Call services default mic Important 4 All settings and status information are lost when All configuration settings and you accept this setting status information will be 2 Select Yes All settings and status information are now changed to factory default settings Note that in some cases this operation may take up to 30 seconds ue c o a gt c 4 fae e IP Handset menus 15 Chapter 3 Operating the IP Handset SIP telephony and profiles The IP Handset has an integrated SIP Session Initiation Protocol client used for SIP telephony between the IP Handset and the BGAN terminal which has an integrated SIP server or another SIP server How to set up the SIP profile depends on your subscription and the SIP server and network to which the IP Handset is connected to To activate a SIP profile The default profile is the BGAN profile which is used when the IP Handset is connected to a BGAN terminal To activate a profile do as follows 1 From the main menu select SIP 2 Move to the profi
62. ith the wireless IP Handset Introduction Overview The wireless IP Handset connects to a wireless access point which is connected to a BGAN terminal or other IP connection or directly to a BGAN terminal with integrated wireless access point The internal battery is charged from the dedicated cradle connected to an external power supply BGAN terminal Wireless access point WLAN IP Handset Wireless 14 Getting started with the wireless IP Handset Chapter 2 Getting started IP Handset connectors The handset has two connectors on the side of the handset one connector for connecting a headset one Mini USB 5 pin connector for charging the handset from a computer or USB charger Mini USB for charging Jack connector for headset Preparing the hardware For the wireless IP Handset you need the following hardware ABGAN terminal with integrated wireless access point or a separate wireless access point complying to the Wireless Local Area Networking WLAN standard 802 11b g for charging the handset external power supply with 10 32 V DC nominal power min 7 W or acomputer and a USB cable with a mini USB 5 pin connector at one end and a USB A connector at the other end To connect the wireless access point If the BGAN terminal has not an integrated wireless access point you may connect the wireless access point to a BGAN terminal or to your standard network connection For informat
63. l or other LAN PoE interface Important 4 The space between the cable LAN connector and the PCB is very scarce make sure the housing of the cable connector is not too thick to allow for the connectors to fit properly Getting started with the wired IP Handset 9 Ne ap 49 49 iu Chapter 2 Getting started e Connect the wires of a LAN cable to the terminal block marked 101 The text next to the terminal block indicates which signal goes where 4 Mount cable relief at the cable exit from the cradle Make sure the cable relief matches the size of the cable 5 Mount the cover and fasten the two screws 10 Getting started with the wired IP Handset Chapter 2 Getting started Installing the cradle Mount the cradle on a wall or a desktop with 3 screws fitting in the holes indicated in the drawing below front view dum g9 4 T2 Getting started with the wired IP Handset 11 Chapter 2 Getting started Connecting the wired IP Handset to a BGAN terminal Note 4 The LAN interface on the BGAN terminal must supply Power over Ethernet To connect the wired IP Handset to a BGAN terminal do as follows 1 Start up the BGAN terminal as described in the user manual for the terminal 2 Connect the LAN cable from the IP cradle to one of the LAN PoE connectors on the BGAN terminal Th
64. le you want to use for communication and select Connect 16 IP Handset menus Chapter 3 Operating the IP Handset To add a new SIP profile Add a new SIP profile if you want to connect the SIP client of the IP Handset to a SIP server You need to enter several network specific values so the IP Handset can communicate with the SIP server The IP Handset can hold up to 10 profiles The following parameters can be set up in the SIP profile Profile name e SIP server and port User name e Password e Codec priority STUN server e Reregister interval ue c fae a au c 4 fae QD e add a new SIP profile do as follows 1 In the SIP menu select Options left select key 2 Select Add IP Handset menus 77 Chapter 3 Operating the IP Handset 78 in the name to use for the new At Server name IP select Edit again in the server name URL or IP 09 15 profile and select OK Example The profile name is New Profile Profile name Move to SIP server and select Edit address and select OK Server name IP Example Server name is voip serv voip serv Type in the port number for the SIP server Seryer port and select OK Example Port number is 5060 default setting Select Back to continue the set up of the remaining parameters IP
65. lete all the text For a list of the key functions in text mode see the table on page 29 IP Handset functions Chapter 3 Operating the IP Handset Example To type He do as follows 1 Press one or two times until the lower left corner of the display shows upper case letters 2 Press the key amp ghi two times to display the letter 3 Press again until the lower left corner of the display shows lower case letters 4 Press the key 3 def two times to display the letter e Using a headset You can connect a headset to the wireless IP Handset as follows ue c 49 3L au Aes gt c 4 fae i QD Plug the headset jack into the jack connector on the side of the handset The microphone and speaker of the IP Handset are automatically disabled and the headset is used instead IP Handset functions 55 Chapter 3 Operating the IP Handset IP Handset menus The menu system gives you access to the user parameters of the IP Handset To access the menu system from the main screen press the center select key Move around in the menus with the arrow keys and select with the select keys Leave the menu system by pressing the on hook key Wired IP Handset only The menus Wireless network under Network Country under Network Settings and Automatic shut down under Settings are not present Missed calls Received calls Dialled numbers Manage
66. ll In both cases the default function is as follows e f you remove the handset from the cradle during the call the mode will automatically change to hand held When the handset is out of the cradle in hand held mode the call will be terminated when you put the handset back in the cradle When the handset is out of the cradle in hands free mode you can put it back in the cradle without terminating the call You can change this default function under Settings gt Cradle if you want the handset to be independent of the cradle For further information see To set up the function of the cradle on page 71 52 IP Handset functions Chapter 3 Operating the IP Handset To mute the microphone You can mute the microphone of the IP Handset To mute the microphone during a call do as follows 1 Select the left Options menu 2 Select Microphone mute To lock the keypad You can lock the keypad of the IP Handset When the keypad is locked you can still answer incoming calls To lock the keypad do as follows 1 Select the left Options menu 2 Select Lock keypad To unlock the keypad do as follows ue c 49 3L au eB Aes e c 4 g9 i o 1 Press the center select key 2 Press the left select key To use night mode The display has a night mode for operation in low light areas In night mode the colors are changed to make the display more
67. must not remove equipment covers Component replacement and internal adjustment must be made by qualified maintenance personnel Do not replace components with the cable connected Always disconnect power and discharge circuits before touching them DISPOSAL Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment Never dispose these items together with unsorted municipal waste household waste In order to protect the environment and ensure the correct recycling of old equipment as well as the re utilization of individual components use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol Contact the local distributor for information about what type of return system to use iii About the Manual Intended Readers This manual is a user manual for the TracPhone FleetBroadband IP Handset The readers of the manual include anyone who is using or intends to use the IP Handset No specific skills are required to operate the IP Handset However it is important that you observe all safety requirements listed in the beginning of this manual and operate the handset according to the guidelines in this manual Manual Overview This manual has the following chapters e Introduction contains an overview and a brief description of the IP Handset Getting started explain
68. nable or disable the web server To enable or disable the built in web server do as follows 1 From the Settings menu select Web server 2 Select Edit to enable or disable the web server The default settings is enabled checked For information on the web server see Using the web server on page 87 IP Handset menus 73 Chapter 3 Operating the IP Handset To set the date and time Note 4 The date and time is only maintained as long as the handset is To set the date and time do as follows 1 powered From the Settings menu select Date and time If your handset is connected to a BGAN terminal and you want to use the UTC time received from the BGAN satellite select Use BGAN time Then leave the menu If you want to set the date and time manually clear the Use BGAN time box 424 hours Then continue to the following steps Edit Back To change the time move to Time and press Edit Then type in the new time and select OK The new time is activated immediately To change the date move to Date and press Edit Then type in the new date and select OK To switch the time format between 24h and 12h use the keys lt and P select Edit and select the wanted format To change the time zone use the keys lt and or select Edit and select the wanted time zone Use the down key to scroll down to the last item in this sub menu To select the language 74 Th
69. ndset Chapter 3 Operating the IP Handset To see BGAN status information To see the BGAN status do as follows 12 329 1 From the BGAN menu select Status The status menu shows the following 55 48 E 12 31 information e GPS position shows the current position Ready of the BGAN system CNo e Status shows the status of the BGAN 555 ani connection for example Ready or Registering EIN stalus e CNoshows the signal strength of the BGAN connection the carrier to noise MORSE ratio e status shows status of the PIN for example whether the terminal is waiting for a PIN To see BGAN terminal properties The see the BGAN terminal type and software version do as follows 1 From the BGAN menu select Properties 2 Click Ok or Back to return to the BGAN menu 84 IP Handset menus Chapter 3 Operating the IP Handset To enter the PIN for the BGAN terminal Note that this menu item is only available if the BGAN terminal is waiting for a PIN To enter the PIN for the BGAN terminal do fonder as follows 1 From the BGAN menu select Enter PIN BGAN authentication code Username 2 Type in the Administrator user name for the terminal and select OK For information on how to type text in the handset see How to enter text in the IP Handset on page 54 3 Type in the Administrator password for the terminal and select OK N ue c fae ae OW
70. nus Chapter 3 Operating the IP Handset Contacts Use the contact list of the IP Handset to find a contact and make a call or manage your contacts You have access to the contacts in the BGAN phone book To display your contacts To display your contacts do one of the following From the main screen press the right select key e from the main screen press W from the main menu select Contacts If a contact is from the BGAN phone book it is marked with This means you cannot edit or delete the entry ap N ue 49 3L au eB eem m 4 ap To call a contact To call a contact do as follows 1 In your Contacts list scroll to the contact you want to call 2 Press the off hook key To add a contact To add a contact do as follows 1 In your Contacts list press the left select key Options 2 Select Add Note that the Contacts list can hold maximum 100 entries 3 Type in the name of your contact and select OK The name can be maximum 32 characters For information on how to enter text see How to enter text in the IP Handset on page 54 IP Handset menus 59 Chapter 3 Operating the IP Handset 4 Scroll to Number and select Edit 5 Type in the number of your contact and select OK The number can be maximum 32 characters To edit a contact To edit a contact do as follows 1 dee In your Contact
71. or Stronger Authentication SA for closed user groups To configure the IP Handset for secure calling SIP Service Provider details In order to make secure call you must have a SIP account at a SIP Service Provider You must make sure e that the Service Provider allows for the ZRTP protocol e if calling from a BGAN terminal the Service Provider allows for RTP streaming through the Service Provider s server You need your SIP account details to configure the IP Handset The configuration is the same whether you use the IP Handset with a BGAN terminal or a router IP Handset functions 47 Chapter 3 Operating the IP Handset To configure a router or a BGAN terminal do as follows Description Please refer to the manufacturer s documentation BGAN terminal The configuration of the IP connection of the BGAN terminal determines the speech quality of the IP Handset The following two examples show a high quality and a best effort quality e Secure connection with guaranteed high speech quality Start a Streaming data session at 64 kbps The IP Handset is by default configured to G 711 codec 64 kbit Secure connection with best effort speech quality Start a Standard data session In this case set the codec priority in the SIP profile of the IP Handset to G 729 For details see To edit a SIP profile on page 80 To configure the IP Handset do as follows 1 Make a SIP profile using the SIP account details SIP
72. oration in the United States and other countries Inmarsat is a registered trademark of International Maritime Satellite Organisation IMSO and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc Inmarsat s product names are trademarks or registered trademarks of Inmarsat All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Safety Summary The following general safety precautions must be observed during all phases of operation service and repair of this equipment Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design manufacture and intended use of the equipment KVH Industries assumes no liability for the customer s failure to comply with these requirements DO NOT OPERATE IN AN EXPLOSIVE ATMOSPHERE Do not operate the IP Handset in the presence of flammable gases or fumes Operation of any electrical equipment in such an environment constitutes a definite safety hazard KEEP AWAY FROM LIVE CIRCUITS Operating personnel
73. profile on page 64 pro X d To see memory usage in the list of Wireless network profiles 21 48 To see the number of stored profiles and the maximum allowed number of profiles do as follows Stored profiles 1 From the Wireless network list select Options left select Total storage capacity 20 2 Select Manage 3 Select Memory usage 66 IP Handset menus Chapter 3 Operating the IP Handset To set the country for Wireless network use To make sure you have the right settings for the country your IP Handset is currently located in you have to enter the country in the handset In some countries the use of Wireless networks WLAN is not allowed Before continuing make sure WLAN is allowed and licensed in the country where you intend to use it To enter the country do as follows 1 Select Network gt Settings gt Country 2 Scroll to the country your handset is located in and select it If the country is not in the list select Other To select the IP address mode ue c 49 3L au Aes gt em 4 fae i QD e You can select whether or not the IP Handset should use DHCP to automatically obtain an IP address Static IP addresses are also supported It is recommended to use DHCP Automatic IP DHCP is the default setting To select the IP mode do as follows a 1 From the main menu select Network 2 Select
74. protocol secure call 47 Index 133 Index 134 KVH TPFB Handset Thrane UG 02 10 www kvh com KVH Industries Inc KVH Europe A S 50 Enterprise Center Middletown RI 02842 5279 e U S A Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 1 401 847 3327 Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh com E mail info kvh dk 2008 2010 Industries Inc KVH and TracPhone are registered trademarks of KVH Industries Inc 98 126059 KVH G
75. r at the top of the page and click Create The Contacts list can hold 100 entries e delete a contact click next the contact you want to delete e To edit a contact click 7 next to the contact you want to edit and make your corrections 97 Using the web server Chapter 4 Using the web server Call log To display the call log of the handset select CALL LOG from the left navigation pane CALL LOS ad ered cala 1 adie Musae rada balal Tena 200B A 18 E HE g en Ts 3208 54 18 18 58 52 IDEB EA 15 13 87 0 AQ a a Be 1 For each call the CALL LOG page shows date and time phone number duration and whether the call was incoming outgoing or missed If the phone number is in the Contacts list the name of the contact is shown with the number The latest calls are listed first QD gt Ne QD C 4 em n If you only want to see a subset of the calls select one of the sub groups at the top of the page You can select Received calls Outgoing calls or Missed calls Using the web server 93 Chapter 4 Using the web server SIP settings Overview The handset communicates using SIP Session Initiation Protocol To view the SIP settings of the handset select SIP SETTINGS from the left navigation pane The page shows the settings for the current SIP profile Thr
76. r over the battery icon a text shows the status e g Battery 67 charging The contents section shows the page selected in the navigation pane This section is used for viewing or changing settings or for performing actions Introduction to the web server Chapter 4 Using the web server Using the web server The Home page The web server starts up on the Home page To go back to the Home page from another location in the web server select Home from the left navigation pane The Home page shows properties and network settings of the handset The page is automatically updated every 5 seconds Thrane amp Thrane TT 3572B I Handset Wireless 07939419 1 4 000 14 08 2008 02 04 QD gt cfe C 4 em n Enabled 10 17 14 10 1 194 24 Subnet mask 255 255 0 0 Default gateway 10 1 21 50 MA ache 00 112C7P 01 01 B83 SIP SIP profile profile cet ZIP status Using the web server 91 Chapter 4 Using the web server Contacts The web server gives access to the Contacts list of the handset Select CONTACTS from the left navigation pane The page shows the name and number of all contacts in the handset You can sort the list by name or number by clicking Name or Number in the heading row of the list 1 xir SET Thos UPLOAD DOE 202 7 HELF e To add a new contact type in the name and numbe
77. rect access to the list of contacts When the display is in the main screen this key opens a list of the latest incoming outgoing and missed calls When the display is in the menu system the on hook key will exit the menu system and show the main screen When the display is in the main screen the right select key will open the list of contacts From inside the Contacts list press the first letter of an entry to access the entry in the Contacts list Alpha numeric When the display is in the menu system an alpha keys numeric key will jump to the menu item with the pressed number or in the Contacts list to the first entry beginning with the pressed letter The IP Handset keypad and display 31 Chapter 2 Getting started The display The color display of the IP Handset is divided into sections with different types of information The sections are outlined below Signal and battery Time General IP Handset status for BGAN terminal indications call status Signal and battery status for wireless IP Handset Selected menu item __ Bae iio aes BGAN signal and battery status When the IP Handset is connected to a BGAN terminal the display shows the signal strength of the BGAN signal If the BGAN terminal is battery powered the battery status is also displayed 32 The IP Handset keypad and display Chapter 2 Getting started Time The display shows the time of day The format is selectable in the
78. ress again to call the selected number IP Handset functions 39 Chapter 3 Operating the IP Handset For information on how to make calls using a BGAN terminal see Making a call using a BGAN terminal on page 46 To receive a call When the handset is ringing the display shows the calling name or number if known Answer the call by pressing the off hook key in the left side of the keypad NI or by removing the handset from the cradle For information on cradle detection see To set up the function of the cradle on page 71 Sg Ringing John Brown If the handset is in the cradle while you answer the call the mode will automatically be hands free by default Any open menus are closed down when the handset is ringing You can see unanswered calls under Call log in the IP Handset menus or in the web interface To transfer a call When you receive a call you can transfer it to another phone connected to the terminal The most commonly used scenario is that you make a blind transfer This means that you transfer the call directly to a new number without talking to the new number before putting the call through External caller Taking external Final call Destination 1 Cal 2 Transfer cal 40 IP Handset functions Chapter 3 Operating the IP Handset To transfer a call do as follows 1 Having taken the call you press Options 2 Scroll to Transfer number
79. rmined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value Before a device model is available for sale to the public it must be tested and certified to the FCC that it does not exceed the limit established by the government adopted requirement for safe exposure The tests are performed in positions and locations e g next to the head and body as required by the FCC for each model The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines SAR information on this model device is on file with the FCC and can be found under the Display Grant section http www fcc gov oet fccid after searching on FCC ID ROJIPHANDSET Thrane IP Handset wireless 121 Appendix B Conformity Thrane amp Thrane Thrane amp Thrane A S Declaration of Conformity with R amp TTE Directive MEM 91 MM MM 100 Ira iaki agdpmen compita with the UMANE concerr ng Radio A Telecommunicalion Terminal quigrment Equipment included in this declaration TT 3870B Thrane IP Handset amp Cradle wireless TT 3872B Thra IF Hanse wireless 4038728 TT 3874B Thra IP Cradle wireless 403674B Equipment Applicability The TT 36708 Thrane IP Handset is an IP telephone used worklhwide for voice communication between the handset and o Thane amp
80. ry Index Table of Contents Service amp maintenance GETING SUD DOM d 101 Maintenance tasks ccsssccccssssseccessssseccesssseececessseeeeees 102 Software update veto siet abeo n prb eu 102 Battery handling for the wireless IP Handset 102 Cleaning the IP Handset esee 103 Disposal of the IP Handset 103 Troubleshooting guide sssssssssssscceceeceseesssssseeeeeeeees 106 Technical specifications IP Handset wired eee eeee eere eene nennen nnn 107 Specifications wired handset 107 Outline dimensions wired handset eere 109 IP Handset wireless eese eere nnn nnne Specifications wireless handset 111 Outline dimensions wireless handset 113 IP cradle outline dimensions e 115 Conformity Thrane IP Handset wired eee 117 CE 117 117 Thrane IP Handset wireless 119 CE de dessus ad 119 2i 119 oc E 121
81. s how to connect and start up the handset and gives an overview of the display and keypad It also contains a short guide to initial configuration and to making the first call e Operating the IP Handset describes how to use and configure the handset and explains the display menus Using the web server explains how to use the built in web server of the IP Handset Service amp maintenance contains guidelines for maintenance of the handset a short troubleshooting guide and gives information on where to get further help if needed This manual may not always reflect the latest software functionality of your IP Handset To obtain the latest version of the manual please visit www kvh com and download the latest version from the product page Typography vi In this manual typography is used as indicated below Bold is used for the following purposes emphasize words Example Do not touch the antenna e indicate what the user should select in the user interface Example Select Settings gt Display Italic is used to emphasize the paragraph title in cross references Example For further information see Connecting Cables on page COURIER is used to indicate display text Example The display shows 39558880 Chapter 1 Chapter 2 Table of Contents Safety Summary i About the 1
82. s list scroll to the contact you want to edit Press the left select key Options Select View Edit Select Edit Change the name of your contact and select OK For information on how to enter text see How to enter text in the IP Handset on page 54 Scroll to Number and select Edit Change the number of your contact and select OK To delete a contact To delete a contact do as follows 1 2 3 4 In your Contacts list scroll to the contact you want to delete Press the left select key Options Select Delete Press the left select key Yes The contact is now deleted from your Contacts list 60 IP Handset menus Chapter 3 Operating the IP Handset Status In the Status section you find the serial number of the IP Handset and the network settings Use this menu to display the software version of the IP Handset To view status for the handset do as follows 1 From the main menu select Status 2 Select Phone identification to see the Phone identification serial number of the IP Handset Network information 3 Select Network information to see Software version e DHCP Enabled Disabled Credits IP address Subnet mask address ue c rU as ae es e c 4 fae e e Default gateway Select Back e Physical address MAC 4 Select Software version to see the version of the IP Handset software IP Handse
83. ss Indications during charging process A message appears briefly in the display the IP Handset makes a sound and the battery icon is animated to show that the battery is charging Ne w T ae 4 T2 a9 iu Below are examples of the display when the IP Handset is off and when it is in screensaver mode while charging the battery Handset off animated Screensaver mode The icon is turned off after a while but reappears when a key is pressed Getting started with the wireless IP Handset 19 Chapter 2 Getting started If the IP Handset is out of use for a longer period of time recharge the battery every two years to avoid deterioration of the battery Connecting the IP Handset to your wireless access point 20 Note 4 This procedure is only needed at the first connection Once connected the IP Handset automatically attempts to connect to this access point whether it is integrated in the BGAN terminal or not whenever it is switched on To connect the IP Handset to your wireless access point do as follows 1 Start up the wireless access point 2 Switch on your wireless IP Handset by pressing and holding the on hook key B until the display lights up 3 Press the center select key to enter the menu system 4 Select Network gt Wireless network 5 When the list of available access points appears in the display select the access point you want to connect to Ac
84. suitable for night operation The IP Handset can be set to automatically switch between day and night mode If the automatic switch between day and night mode is not selected you can activate the night mode manually To activate night mode do as follows 1 Select the left Options menu IP Handset functions 53 Chapter 3 Operating the IP Handset 2 Select Night mode To set the IP Handset to automatic switch between day and night mode see To set up the display on page 72 To use stealth mode Stealth mode is used when the IP Handset should not be noticed In stealth mode you can turn off all lights in the display and or sounds for external events Note however that the keypad will still light up when you press a key To activate stealth mode do as follows 1 Select the left Options menu 2 Select Stealth mode Stealth mode is only activated for the items you have selected in the menu Settings Stealth See set up stealth mode on page 69 How to enter text in the IP Handset 54 When entering your contacts in the IP Handset you use the keypad to enter the names Press before the alpha numeric key to switch between lower case upper case and numbers There are 3 or 4 letters on each key To obtain the next letter on the key press the key again To move the cursor in the text use the arrow keys To delete the letter just before the cursor press the left select key Clear Hold the key to de
85. t automatically changes p to hands free when you make or answer a call with the handset in the cradle ue 49 E Aes gt 4 fae e f you take the handset from the cradle during the call it automatically changes to hand held operation e n hand held mode when you put the handset in the cradle the call is terminated e n hands free mode when you put the handset in the cradle the call is not affected 3 To make the handset independent of the cradle clear the box This means you must always use or and to start and end calls and you can only enable or disable hands free operation by using the keypad IP Handset menus 71 Chapter 3 Operating the IP Handset To set up the display You can customize the following items in the display To set up the display settings do as follows Active backlight can be adjusted from 10 to 100 percent The backlight is on for 15 seconds after the last key press Standby backlight can be adjusted from 0 to 50 percent and cannot be set higher than the current Active backlight Screensaver you can select whether the IP Handset should use a screen saver when it is not used for one minute Transparency can be selected Automatic day night mode can be selected This automatically gives you optimum display light conditions also for operation in low light areas If you do not want to use a
86. t menus 61 Chapter 3 Operating the IP Handset Network The Wireless network menu described in the following sections is only available in the wireless handset For the wired handset go to To select the IP address mode on page 67 To connect the IP Handset to the wireless network If your handset has been connected to the wireless access point before it will automatically attempt to establish a connection as soon as the access point is within reach If it is the first time you connect the IP Handset to the wireless access point you need to manually connect to the access point To connect the IP Handset to the access point do as follows 1 Start up your wireless access point 2 Start up the IP Handset 3 Enter the menu system and select Network Wireless network A list appears with all wireless access VOIP DLINK2 Bd points within reach together with previously connected access points MyWireless As C the handset already has a profile for this access point e the access point uses encryption the access point does not use encryption The connected access point if any is always placed at the top 62 IP Handset menus Chapter 3 Operating the IP Handset 4 Select Connect at the network you want to connect to 21 46 x If your access point does not use encryption the handset will MyWireless ets automatically connect and create a new d x profile for t
87. tasks Chapter 5 Service amp maintenance 6 Use the Torx screwdriver size TX06 to remove 6 screws at the back 7 Take out the battery It is glued to the board you may need to use some force Tear the flat cable out of the connector 8 Dispose of the IP Handset and the battery safely according to local laws and regulations WY em o c QD 4 c o gt Un Maintenance tasks 105 Chapter 5 Service amp maintenance Troubleshooting guide The below table provides information on some of the problems that might occur including possible causes and remedies to solve the problems The handsetis An error occurred Press and hold the on hook key not responding in the software for at least 10 seconds to switch to any keys off the handset Then switch on pressed the handset again No connection 1 The PIN code 1 Enter the menu system of the to the BGAN has not been handset and select BGAN gt Enter network entered in the PIN code For information on how BGAN terminal to enter the PIN see Establishing a connection using BGAN terminal on page 21 2 15 error 2 See the manuals for the BGAN in the terminal or terminal for information on how the BGAN network to troubleshoot errors The handset No SIP profile is Enter the menu system and select shows SIP selected the SIP to see the selected profile fault selected SIP profile Change the profile or s
88. ternet or through an IP based network Wired Equivalent Privacy a security protocol for wireless networks that encrypts transmitted data Wireless Local Area Network Wi Fi Protected Access wireless security with greater protection than WEP ZRTP is a cryptographic key agreement protocol to negotiate the keys to encrypt VoIP phone calls ZRTP describes a method of Diffie Hellman key agreement for Secure Real time Transport Protocol SRTP Numerics 3 1 kHz Audio number 47 501 phone number data connections 82 870 call 47 A active alarms BGAN 86 adjust backlight 72 sound 69 standby backlight 72 volume during call 52 alarm active BGAN 86 alert BGAN 85 answer when lifted 71 audio suppress 69 authentication 49 auto power off 73 automatic IP address 67 automatic secure 48 automatic shut down 73 backlight 72 adjust 72 standby adjust 72 suppress 69 batter remove 103 battery charging 18 charging interval storage 20 102 dispose of 103 leak 102 stand by time 4 BGAN call using 46 enter PIN 85 menu 83 BGAN critical alarms 86 BGAN software version 84 BGAN status information 84 BGAN terminal 24 configuration 48 setup 24 BGAN terminal type 84 C cable relief 9 call 870 47 encrypted 47 ending or rejecting 46 from BGAN terminal 46 make 25 making 38 receiving 40 secure 47 transferring 40 call log 93 add number to contacts 57 delete
89. the SIM PIN is required and has not yet been entered you need to enter the SIM PIN for the terminal To do so you need to know the Administrator user name and password as well as the SIM PIN for the BGAN terminal To enter the BGAN terminal s SIM PIN do as follows 1 From the main screen of the handset press the center select key to enter the menu system 2 Select BGAN 3 Select Enter PIN code Note 4 This menu item is not available if the PIN has already been accepted You can check at Status gt PIN status to see if the PIN has been accepted 4 Enter the Administrator user name and select OK For information on how to type text in the handset see How fo enter text in the IP Handset on page 54 Establishing a connection using BGAN terminal Chapter 2 Getting started 5 Enter the Administrator password and select OK 6 Enter the SIM PIN and select OK If the SIM PIN is rejected see the next section Wrong PIN When the PIN is accepted the BGAN terminal automatically sets up a SIP profile and assigns the local number 0501 to the first handset that is connected Wrong PIN a After entering the user name and password you have 3 attempts to enter the PIN before you are asked to enter the PUK Pin Unblocking Key The PUK is supplied with your BGAN SIM card Enter the PUK followed by a new PIN of your own choice The PIN must be from 4 to 8 digits long AY Caution If you ent
90. the available functions in text mode on the next page In text mode you have the functions listed below The key switches between text and number mode There are three options Numeric lowercase and uppercase characters You can see in the lower left corner of the display which mode is currently selected To get numbers from lowercase or uppercase mode press and hold the key At numerous presses on the same key the character changes in the same sequence that the characters are listed in the following table Key Numeric output Lowercase output Uppercase output The IP Handset keypad and display 29 Chapter 2 Getting started Key Numeric output Lowercase output Uppercase output m DIE n o t u v nno E 30 The IP Handset keypad and display Chapter 2 Getting started To navigate with the keypad To enter the menu system from the main screen press the center select key To move through the menus press the navigation keys arrows To select a highlighted menu item press the center select key To select one of the items in the action texts area press the key just below the text you want to select To go back one level in the current menu press the right select key only when Back is displayed above the key Ne ap 49 49 iu Keypad shortcuts The following shortcuts are available When the display is in the main screen this key gives di
91. to transfer and press Select 3 Ifthe local numbers are entered in the phone book the display shows the local numbers available for transferring the call In the example you can transfer the call to one of the local phones Local 0301 or Local 0503 IP Handset functions tE 00 00 05 John Brown Hold Handsfree Transfer John i Microphone mute L Stealth mode O 4 WY c Uo a k QD C c 4 Uo i QD e c Chapter 3 Operating the IP Handset 42 If there are entries for local phones in the phone book select Enter number and press Select In the example the call is transferred to the local phone 0503 Enter the local number in this case 0503 and press Transfer The BGAN terminal makes sure that the call is transferred properly to the new local number The phone with the local number you dialed starts to ring The incoming call is handed over to 0503 When the call is taken it is established between the initial caller and the new recipient IP Handset functions 09 24 E f Contact search zu Transferred to Local Chapter 3 Operating the IP Handset To transfer a call with announcement When transferring a call you can put the current call on hold call the new number and announce the call to be transferred terminate the announcement call and then transfer the original call External
92. u want to adjust Tones volume 450 3 For Keypad click select Edit to change the setting Keypad click 4 For the other settings use the keys lt d and P to change the setting select Edit select the setting you want and select OK Back N ue c o E k C gt c 4 fae e set up stealth mode Stealth mode is used when the IP Handset should not be noticed In stealth mode you can turn off all lights in the display and or sounds for external events Note however that the keypad will still light up when you press a key To configure and go into stealth mode do as follows 1 From the Settings menu select Stealth Suppress audio i 2 Move to Suppress audio and or SSS Suppress backlight and select Edit to Suppress backlight _ change the setting wf Use stealth Note 4 These settings are only activated when Use stealth is checked 3 Move to Use stealth and press Edit to check clear the box a IP Handset menus 69 Chapter 3 Operating the IP Handset 4 When stealth is set up and Use Stealth is selected in this menu you can activate and deactivate it from the main screen by selecting Options gt Stealth To set call services Noise cancellation and Automatic secure The IP Handset has efficient noise suppression software which you can switch on or off depending on the noise level in your environment Noise cancellat
93. utomatic activation deselect it You can still start it manually from the Main Options menu when needed For further details see To use night mode on page 53 From the Settings menu select Display Active backlight Move to the setting you want to change 410096 For the backlight settings use the keys lt SER and to change the percentage 450 For the remaining settings select Editto cereensaver and select or deselect the item Use the down key scroll down to Transparency 72 Automatic Day night mode v IP Handset menus Chapter 3 Operating the IP Handset To set or disable automatic shut down You can set up the wireless IP Handset to shut down automatically if it does not receive a signal from a wireless access point for a certain period of time To set or disable automatic shut down do as follows 1 From the Settings menu select Automatic shut down 2 Use the keys lt and or press Edit to select the wanted time interval before auto power off You have the following choices e Disabled e 2 5 15 30 or 60 minutes 3 Selectthe time span and press Back To enable or disable the web server ue c Uo E au Aes e c 4 g9 web server is built into the IP Handset It is primarily used for uploading software and for editing contacts in the IP Handset You can e
94. y menu system is described in IP Handset menus page 56 For an overview of the keys and display and explanation of keys and display symbols see The IP Handset keypad and display on page 26 The web server is described in Using the web server on page 87 37 Chapter 3 Operating the IP Handset IP Handset functions Handling calls Handset ready When the status field for the IP Handset shows ready 4a you can make or receive calls To make a call To make a call simply type the phone number and press or if the handset is in the cradle while you make the call the mode will automatically be hands free default function For further information see To set up the function of the cradle on page 71 38 IP Handset functions Chapter 3 Operating the IP Handset The display shows the progress as follows je Number Press off hook Li a Dialling 004539558800 The call is answered 5O 49 3L a k gt c 4 fae QD e T Hang up gt 00 00 02 004539558800 004539558800 You can also call a number from your contacts or from a list of recent calls e Contacts Press the right select key from the main screen and move to the contact you want to call Then press the off hook key e Recent calls To see the latest calls incoming outgoing and missed calls press from the main screen P

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