How to Perform Clean-Boot Troubleshooting
Contents
1. Testing User Profiles Sometimes a user s specific information may be corrupted but other users on the same computer may have no problem To determine if this is the case log on as a new user or create a new user account and then test it Note Sometimes a program may work correctly when you log on with the default Administrator account only Older programs may have this problem If the default Administrator profile becomes corrupt you need to reinstall Windows 2000 to correct this problem All user specific configuration information which is displayed in Registry Editor as HKEY_CURRENT_USER is stored in the Ntuser dat file in the Documents and Settings username folder Disabling Third Party Services ms help MS TechNet 2005MAR 1033 enu_kbwinnt winnt 281770 htm 5 3 2005 KB281770 How to perform clean boot troubleshooting for Windows 2000 Page 4 of 6 It is sometimes necessary to disable third party services that are installed to eliminate problems Safe mode and Safe mode with Networking do not load third party services so if Safe mode works the problem may be due to a third party service that is loading The following table is a partial list of core operating system services that load however this varies according to the services that are installed and the version of Windows 2000 that is in use Service Description Start Mode Alerter Alerter Automa2. W32Time WinMgmt WMI Page 6 of 6 If none of these steps resolve your issue you need to begin uninstalling programs from the Add Remove Programs tool in Control Panel restart your computer and then test If these steps still do not resolve your issue you need to contact Microsoft Technical Support or reinstall the operating system and your programs Keywords kbenv kberrmsg kbhowto kbsetup KB281770 Technology kbwin2000AdvServ kbwin2000AdvServSearch kbwin2000Pro kbwin2000ProSearch kbwin2000Search kbwin2000Serv kbwin2000ServSearch kbWinAdvServSearch Send feedback to Microsoft Microsoft Corporation All rights reserved ms help MS TechNet 2005MAR 1033 enu_kbwinnt winnt 281770 htm 5 3 2005
3. following naming convention HKLMRun_ va uename where va uename is the name of the value that you are exporting Click Delete on the Edit menu Repeat these steps for each value under the Run key Check the related RunOnce and RunOnceEx keys to see if a program was not completely installed and repeat steps 3 through 5 except that you need to change the naming convention to reflect RunOnce or RunOnceEx To remove values for the Run line in the registry for the user account with which you are logged on as 1 Click Start click Run type regedit and then click OK ms help MS TechNet 2005MAR 1033 enu_kbwinnt winnt 281770 htm 5 3 2005 KB281770 How to perform clean boot troubleshooting for Windows 2000 Page 3 of 6 2 Navigate to the following registry key HKEY_CURRENT_USER SOFTWARE Microsoft Windows CurrentVersion Run 3 Open the Run key Highlight the first value below Default value not set click the value click Export Registry File on the Registry menu navigate to the SysDriversBak folder and then save the file using the following naming convention HKCURun_ va uename where va uename is the name of the value that you are exporting Click Delete on the Edit menu Repeat these steps for each value under the Run key Check the related RunOnce key to see if a program was not completely installed and repeat steps 3 through 5 except that you need to change the naming convention to reflect RunOnce To remove value data und
4. KB281770 How to perform clean boot troubleshooting for Windows 2000 Page 1 of 6 Knowledge Base How to perform clean boot troubleshooting for Windows 2000 PSS ID Number 281770 Article Last Modified on 7 15 2004 The information in this article applies to e Microsoft Windows 2000 Server e Microsoft Windows 2000 Advanced Server e Microsoft Windows 2000 Professional This article was previously published under Q281770 SUMMARY Many issues that are experienced while running the Windows operating system occur because of the use of an incompatible or corrupt program that you are running simultaneously To help determine if this is the case you have to either perform a clean boot or restart Windows without these programs starting This article describes how to perform clean boot troubleshooting to determine if the problem in question is with the core operating system or with a program loading in the Windows environment MORE INFORMATION To perform clean boot troubleshooting it is necessary to make changes and restart the computer several times to determine if the problem is with something in the operating system environment and if this is the case what specific component The overall structure of clean boot troubleshooting that is presented in this article is categorized in the following way Safe Mode or Safe Mode with Networking Support 2 Removing Registry Entries 3 Testing User Profiles 4 Disabling Third Party Services 5 U
5. er load 1 Click Start click Run type regedit and then click OK 2 Navigate to the following registry key HKEY_CURRENT_USER SOFTWARE Microsoft Windows NT CurrentVersion Windows 3 If the value load without quotation marks has any value data click Export Registry File on the Registry menu navigate to the SysDriversBak folder and save the file as HKCUload 4 Double click the load value and clear the value data 5 When you have completed these steps restart your computer and test If the problem no longer occurs then you should merge the values in the following suggested order 1 Startup icons from both the All Users group and the user account with which you log on 2 HKCURun_ values 3 HKLMRun_ values 4 HKCUload To add the icons for the Startup menu 1 Click Start point to Programs point to Accessories and then click Windows Explorer 2 Navigate to the SysDriversBak folder that you created earlier open the AllUsersStartup folder click Select All and then click Copy on the Edit menu 3 Navigate to the following folder and then click Paste Documents and Settings All Users Start Menu Programs Startup 4 Navigate to SysDriversBak UserStartup folder and then click Copy on the Edit menu 5 Navigate to the following folder and then click Paste Documents and Settings username Start Menu Programs Startup where username is the name of the user that you have logged on as 6 Restart your computer and test
6. ninstalling Programs Safe Mode or Safe Mode with Networking Support The first step to troubleshoot potential environmental issues is to start in Safe mode or in Safe mode with networking support If the issue is with a program that does not depend on network connectivity Safe mode is appropriate If the issue is with a network program and you are using a network adapter to connect to a network Safe mode with networking support may let you test the networking program including browser issues Note You cannot use Safe mode with networking support when you use a modem or PC Card connection to a network because modem drivers and PC Card drivers do not load in Safe mode or in Safe mode with networking support To start in Safe mode follow these steps 1 Click Start and then click Shut Down 2 Click Restart and then click OK 3 As the computer restarts press F8 4 Select Safe Mode or Safe Mode with Networking and then press ENTER If you start in Safe mode or in Safe mode with networking support and you can perform an operation normally one with which you were previously experiencing issues the issue is most likely due to an issue with the environment Refer to the Removing Registry Entries section in this article for information about how to determine what program components may be causing the issue Note You may not be able to test some operations in Safe mode because not all services and devices load in ms help MS TechNe
7. orage Protected Storage Automatic mailalrt Proxy Alert Notification Service Automatic RSVP QoS RSVP Manual RasAuto Remote Access Auto Connection Manager Manual RasMan Remote Access Connection Manager Automatic RpcSs Remote Procedure Call RPC Automatic RPCLOCATOR Remote Procedure Call RPC Locator Manual RemoteRegistry Remote Registry Service Automatic NtmsSvc Removable Storage Automatic seclogon RunAs Service Automatic SamSs Security Accounts Manager Automatic lanmanserver Server Automatic ScardSvr Smart Card Manual ScardDrv Smart Card Helper Manual SNMP SNMP Service Automatic SNMPTRAP SNMP Trap Service Manual SENS System Event Notification Automatic Schedule Task Scheduler Automatic LmHosts TCP IP NetBIOS Helper Service Automatic TapiSrv W3svc Telephony Manual World Wide Web Publishing Service Automatic LanmanWorkstation WorkStation Automatic Additional services that could e Asc e AsynMac e Beep e Diskperf e Fastfat e Fsrec e Ftdisk e Gpc e Ismserv e Mountmgr e MSFTPSVC e MSIServer e MSKSSRV e MSPCQ e NDIS e NdisTapi e NdisWan e NDProxy ms help MS TechNet 2005MAR 1033 enu_kbwinnt winnt 281770 htm be installed 5 3 2005 KB281770 How to perform clean boot troubleshooting for Windows 2000 NetBIOS NetBT NetDetect PartMgr ParVdm RCA Schedule SchedulingAgent TermService TintSrv TrkSrv UPS UtilMan
8. t 2005MAR 1033 enu_kbwinnt winnt 281770 htm 5 3 2005 KB281770 How to perform clean boot troubleshooting for Windows 2000 Page 2 of 6 Safe mode or Safe mode with networking support For example you cannot test multimedia issues that involve sound or suspend or hibernate issues in Safe mode Also any network programs that rely on the Remote Procedure Call Subsystem RpcSS do not work because the RpcSS service does not load in Safe mode with networking support If you boot into Safe mode or Safe mode with networking support and the issue still occurs there may still be an environmental issue many Function or Filter drivers installed by third party software may still load in Safe mode Therefore it may be necessary to take an additional step to test and remove third party drivers in Safe mode Removing Registry Entries If you no longer encounter problems running programs in Safe mode the issue is mostly likely due to programs that are loading while the Windows 2000 computer is booting Programs that are a part of the boot process for Windows 2000 are generally added to one of the following locations e The Startup folder under the Programs menu e The Run line for all users in the registry e The Run line for particular users in the registry e The load entry for all users in the registry Note Because the registry is the location for all computer and program settings for Windows 2000 it is necessary to make a backup of the registr
9. tic AppMgmt Application Management Manual ClipSrv Clipbook Manual EventSystem COM Event System Manual Browser Computer Browser Automatic DHCP DHCP Client Automatic Dfs Distributed File System Automatic TrkWks Distributed Link Tracking Client Automatic TrkSrv Distributed Link Tracking Server Manual MSDTC Distributed Transaction Coordinator Automatic DNSCache DNS Client Automatic EventLog Event Log Automatic Fax Fax Service Disabled IISADMIN IIS Admin Service Automatic cisvc Indexing Service Manual SharedAccess Internet Connection Sharing Firewall Manual PolicyAgent IPSEC Policy Agent IPSEC Service Automatic LicenseService License Logging Service Automatic dmserver Logical Disk Manager Automatic dmadmin Logical Disk Manager Administrative Service Manual Messenger Messenger Automatic mspadmin Microsoft Proxy Server Administration Automatic wspsrv Microsoft Winsock Proxy Service Automatic Netlogon Net Logon Automatic mnmsrvc NetMeeting Remote Desktop Sharing Manual Netman Network Connections Manual NetDDE Network DDE Manual NetDDEdsdm Network DDE DSDM Manual NtLmSsp NT LM Security Support Provider Automatic OnlBroad On Line Presentation Broadcast Manual SysmonLog Performance Logs and Alerts Manual PlugPLay Plug and Play Automatic Spooler Print Spooler Automatic ms help MS TechNet 2005MAR 1033 enu_kbwinnt winnt 281770 htm 5 3 2005 KB281770 How to perform clean boot troubleshooting for Windows 2000 Page 5 of 6 ProtectedSt
10. y and particular registry entries in case you are no longer able to boot after editing the registry To back up the Windows 2000 registry 1 Click Start point to Programs point to Accessories point to System Tools and then click Backup 2 On the General tab click Emergency Repair Disk and follow the provided directions The Startup folder icons are loaded from two locations To remove these entries 1 Click Start point to Settings and then click Taskbar and Start Menu Properties 2 On the Advanced tab click Advanced 3 Open the Startup folder for the user account with which you logged on and then click Cut on the Edit menu 4 Create a SysDriversBak folder create a UserStartup folder under the folder open the UserStartup folder and then click Paste Repeat steps 1 through 2 and navigate to the All Users Start Menu Programs Startup folder Click Cut on the Edit menu navigate to the SysDriversBak folder create an AllUsersStartup folder and then click Paste To remove values for the Run line in the registry for all users 1 Click Start click Run type regedit and then click OK 2 Navigate to the following registry key HKEY_LOCAL_MACHINE SOFTWARE Microsoft Windows CurrentVersion Run 3 Open the Run key and note the entries on the right pane For each value except for the Default value click the value click Export Registry File on the Registry menu navigate to the SysDriversBak folder and then save the file using the
Download Pdf Manuals
Related Search