General Troubleshooting
Contents
1. wireless access point Possible Cause The wireless card s network settings SSID Network Type and Encryption values are incorrect Solution Change your card s network settings so that the Network ID SSID is set as Inu case sensitive and the Network Type is set as Infrastructure Encryption should also be set to Disabled Possible Cause Did not log in correctly when prompted for your Windows network username and password Note This log in box only appears when your computer is first turned on or restarted Solution When the Windows network log in box appears you should enter your network username and password or you can simply press the Esc key to bypass the window completely Do NOT press the CANCEL button in this window or you will be unable to use your wireless card Possible Cause Too far away from the Access Point Solution Move closer to the Access Point Problem When I eject my wireless card the PCMCIA socket hangs or the computer reboots Possible Cause Removing the card without stopping it first Solution Stop the card by using the PC Card Tool located in the Windows Control Panel To safely remove your card do the following 1 Click the Start button and then select Settings gt Control Panel 2 Double click the PC Card PCMCIA icon A Properties window will appear 3 Click on the name of your wireless access card and2. General Troubleshooting Problem I can t logout end my session Possible Cause Logout pop up window was closed by mistake Solution In the event you close the logout window by mistake you will need to do one of the following to end your session e Using your web browser go to https wireless nnu com logout html and click the logout button provided at the top of the page e Turn your computer off and leave it off for at least 15 minutes e Remove the wireless card from your computer and leave it out for at least 15 minutes e Walk outside the coverage area for at least 15 minutes Possible Cause Computer rebooted before session could be ended properly Solution In the event your computer reboots before you are able to end your session you will need to do one of the following to end your session e Using your web browser go to https wireless nnu com logout html and click the logout button provided at the top of the page e Turn your computer off and leave it off for at least 15 minutes e Remove the wireless card from your computer and leave it out for at least 15 minutes e Walk outside the coverage area for at least 15 minutes Problem I can t receive e mail Possible Cause You are not logged into the wireless system Solution Before you can receive e mail you must either initiate a PayPerUse session or log into the wireless system using your account username and password If you a
3. re a new user you will need to set up an account and log in or initiate a PayPerUse session before you can access your e mail Refer to the How to Set Up An Account section of the wireless User Guide for more information 2002 NetNearU Corporation Problem I forgot my password If you forget your password click the Forgot Password link on the main log in page A security form will appear Enter the required information and click the Submit button If the information you entered is correct your password will be displayed on the screen If you are unable to retrieve your password using the online form contact Customer Support at 1 866 497 5377 Problem My computer does not recognize the network card Possible Cause The network card is not properly inserted into the PCMCIA slot of your computer Solution Remove and re insert the card into the PCMCIA slot Possible Cause The software driver is not installed properly or there is a resource conflict in the Windows operating system Solution Re install the software driver Possible Cause The PCMCIA slot on your computer is faulty Solutions gt Try another PCMCIA slot on your computer if available gt Try inserting the card into another computer s PCMCIA slot if available to help isolate the problem Continued on the Next Page 2002 NetNearU Corporation 2 Problem I am having trouble associating connecting with the
4. then click the Stop or Finish button whichever is applicable 4 When a dialog box appears stating You may safely remove this device click OK 5 Carefully remove your wireless card from its PCMCIA slot If you are unable to resolve your problem after performing the troubleshooting steps in this document please contact Customer Support at 1 866 497 5377 2002 NetNearU Corporation 3
Download Pdf Manuals
Related Search