Remote Support User Guide V2.0 www.FieldIT.co.uk
Contents
1. please stay close as we may be automatically disconnected from time to time and require reconnecting e You should also keep a close eye on the messenger widow above as we will type instructions and information to you via this window e Please avoid taking control of the mouse and keyboard while FieldIT are in control of you PC laptop unless sending FieldIT a reply FieldIT available e Field Support Please create ticket at www fieldit co You have invited FieldIT to start Remote Assistance Please walt for response or Cancel Alt Q the pending Invitation FieldIT has accepted your invitation to start Remote Assistance Last message received at 15 24 on 19 06 2010 P Sr Live exclusive performance from Mystery Jets Click to Watch An A www FieldIT co uk Oliver Field 20102. Remote Support User Guide co uk Remote Support User Guide V2 0 www FieldIT co uk www FieldlT co uk Oliver Field 2010 Remote Support User Guide Contents Mod Checking you have Widows Live Messenger installed rrrrrnnrrnnnnnrnnnnnnnnrrnnnnnernnnnnnrnnnnnernnnnnerennnnnsnnnnneee Signing into Windows Live Messenger rrnrrrnnnrrrrnanrrnnnrernnnnernnnerrnnnnsrnnnnennnnnennnnennnnsvnnnnsvnnnnsvnnunsennnnesennn Adding FieldiT 16 your Contact Luse Starting a remote support SESSION adsense D ring ihe remote support des 0 ER www FieldlT co uk Oliver Field 2010 Remote Support User Guide Introduction This User Guide aims to explain how FieldIT can access your PC remotely using Windows Live Messenger Checking you have Widows Live Messenger installed To check you have Widows Live Messenger installed please click on the Start Menu and select All Programs E All Programs A list of folders will appear and within this list you will find Windows Live Please select Windows Live Messenger from this menu folder fm windows Live windows Live Home am Windows Live Messenger Shows whether your friends are online and lets you have online conversations 2 Windows Live Photo Gallery Fy Windows Live Call I Windows Live Mail db Windows Live Writer If you cannot find Windows Live Messenger you will need to install the software from the follow
3. ing location http messenger live com www FieldlT co uk Oliver Field 2010 Remote Support User Guide Signing into Windows Live Messenger Once the Widows Live Messenger screen opens you will be asked for your user name and password Please enter these details and press Sign in If you do not have a user name and password please register for one at https account live com Sign in Sign in with your Windows Live ID Don t have one Sign up youremail example co uk Sign inas Available Remember me Remember my password E Sign me in automatically Forgot your password Privacy statement Server status www FieldlT co uk Oliver Field 2010 Remote Support User Guide Adding FieldIT to your Contact List When the main window is open press Alt on your keyboard to get the menu i Pi r ai File Contacts Actions Tools Help ea Super Ted Available peng harea quick message E E Per ti OD You have 1 invitation a Fr Favorites Drag your favonte contacts here or add them from your contact list Groups As shown below you should then select Add a contact from the Contacts Menu Tools Help Contacts Actions Add contact Edit a contact Delete a contact Create a group Create a category The below window will then open and you should enter support Qfitmail co uk in the In
4. rite contacts here or add them from your contact list Groups Create a group to communicate and share with the people you choose t Family gt Friends gt Old Work Friends t Other Contacts www FieldlT co uk Oliver Field 2010 Remote Support User Guide On the Request Remote Assistance window please select FieldIT and press OK If FieldIT does not appear as Available in the list this means we are not signed in Please contact us via http support fieldit co uk Ted Available st 1 Select a Contact Pr FieldiT Available FieldIT www FieldlT co uk Oliver Field 2010 Remote Support User Guide A Messenger window will show FieldIT has accepted your invitation to start Remote Assistance After this you will be promoted several times to continue allowing FieldIT to take access FieldIT available _ Field iT Support Please create ticket at www feldi co You have invited FieldIT to start Remote Assistance Please walt for a response or Cancel Alt 0 the pending invitation FieldIT has accepted your invitation to start Remote Assistance Last message recerved at 15 24 on 19 06 2010 o P eF 4A Live exclusive performance from Mystery Jets Click to Watch www FieldIT co uk Oliver Field 2010 Remote Support User Guide During the remote support session e Once FieldIT has taken control of your PC laptop
5. stant messaging address box Press Next and complete the process You will have to wait a period of time as FieldIT will need to approve the request You will be notified via email when this is done Windows Live Messenger Enter the person s information Enter an Instant messaging address mobile device number or both When you add someone to Messenger they also become part of your network on Windows Live Instant messaging address support fitmall co uk Example example live com or example yahoo com Mobile device number for sending IMs as text messages Select the country ar region Add to a category select one Cancel www FieldlT co uk Oliver Field 2010 Remote Support User Guide Starting a remote support session You will need to agree with FieldIT an appropriate time for the remote support session Once you have agreed this time please follow the process below If you need to agree a time please do this by submitting a new ticket at http support fieldit co uk On the main Windows Live Messenger window ensure the menu is showing as below by using the Alt key if applicable Please select Request remote assistance from the Actions menu Send an instant message Send other po Call a contact s computer video ko View your online Files 7 Start an activity Play game dro u have 1 ir EE Ett ss x 4 Favorites Drag your favo
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