The Applicant User Guide
Contents
1. Proceed to step 4 ep 2 You have selected enough items of documentation proceed to step 4 below Jump to bottom of the page Group 2a Documents L Birth Certificate UK or Channel Islands nths after date of birth C Driving Licence UK non photo old style driving licence C Marriage Civil Partnership Certificate UK Channel Isles or Isle of Man accompanied by associated counterpart licence L Current Non UK Photo Driving Licence C Adoption Certificate UK C HM Forces ID Card UK Firearms Licence UK Issued within the last 3 months Group 2b Documents W Bank Building Society Statement UK or EEA Date of Issue e g 31 01 1980 Date of Issue e g 31 01 1980 C utility Bill UK Electricity gos water telephone Not mobile phone b Benefit Statement e g child allowance pension C Document from Government Agency Local Authority giving entitlement UK and Channel Islands Channel Islands eg from Dpt of Work and Pensions Back to Contents OnlineDisclosures GBGroup Former ly TMG CRB a GBGroup solution Q Step 4 Completing the Summary Application Overview e OnlineDisclosures About You Contact Detai Is Verification Summary Con firmat ion Documents 1 If you have a personal reference number enter it This might be Payroll reference an employer or licence registration number an FA number Application Overview CEEI m This field is optio2. OnlineDisclosures GBGroue 7 The tA Applicant y User Guide gt t a amp jar w A _ a Helpdesk Telephone 0845 251 5000 Opening Times 8 30am to 5 30pm Monday to Friday Email onlinedisclosures gbgplc com OnlineDisclosures GBGroup Formerly TMG CRB This interactive guide will take you through the OnlineDisclosures Application Form Step by Step To see instructions on a particular setting click the relevant button below or simply scroll through the user guide Identity Document Verification Registration I Completing an Process Application Amending your Application MELIE Payment OnlineDisclosures GBGroup Formerly TMG CRB a GBGroup solution N Registering on OnlineDisclosures To be able to Sign In and complete the disclosure application you must Register first There are two ways in which you register on OnlineDisclosures How you register is decided by the organisation you are completing the disclosure check for Please select how you need to Register My Organisation has Registered Me I have been sent an activation email need to Self register I have been supplied with an Org Pin amp Secret Word If you are unsure of how you need to register please contact the Organisation you are completing the disclosure check for Back to Contents OnlineDisclosures GBGroup a GBGroup solution Q Formerly TMG CR Self Registr
3. Click Enter address manually 2 Enter your postcode and full address details 3 Enter the month and year that you moved in 4 Click Confirm Address History Timeline The chart below shows the last 5 years address history it will update as you enter your addresses below Ls es es History Timeline The chart below shows the last 5 years address history it will update as you enter your addresses below We require a minimum of 5 years address history please enter another pr 5 years ago Today Current Address urrent Addres a Fa ees eee ee GB Group Pic 1 NOTTINGHAM Nottinghamshire NG11 7EP GB anuory 2011 Present 3 years 6 months Change current address january 2012 Present 2 years 8 months Change current address Ww 7 um of Sy id y Previous Addre i A id Add another address ress IAE E na GB Group Pic 1 NOTTINGHAM Nottinghamshire NG11 7EP GB February 2007 January 2012 5 years Change dates Remove address Proceed to step 3 Back to step 1 Address history comple can now proceed to step 3 bel Add another address er address When did you move into this address Month y Year When did you leave this address Month Year We require a minimum of 5 years address history Please enter another address Back to Contents OnlineDisclosures Formerly TMG CRB a GBGroup solution GBGroup USING IDENTITY INTELLIGENTLY Step 2 Entering Overseas Address De
4. UK HM Forces ID Card UK Firearms Licence UK Issued within the last 3 months Bank Building Society Statement UK or EEA Credit Card Statement UK or EAA Utility Bill UK Electricity gas water telephone Not mobile phone bil Benefit Statement e g child allowance pension Document from Government Agency Local Authority giving entitlement UK and Channel Islands Document from Government Agency Local Authority giving entitlement UK and Channel islands eg from Dpt of Work and Pensions Customs amp Revenue Job Centre issued within the last 12 months C Mortgage Statement UK or EEA Financial Statement e g pension endowment ISA C P45 P60 Statement UK Council Tax Statement UK Work Permit Visa UK Issued at any time EU National Identity Card Bank Building Society Opening Confirmation Letter UK or EEA Letter of sponsorship from future employer provider Non UK Non EEA only For applicants residing outside the UK at the time of application C Letter from Head Teacher or College Principal 16 17 year olds in full time education at time of application Proceed to step 1 st Back to Contents OnlineDisclosures Former ly TMG CRB a GBGroup solution Q GBGroup Step 4 Confirmation Organisation Verification You have now completed the application Your ID documents must ve
5. be a change of first or last name ke Yes No Please add 3S you have previously been known as below If adding previous forename s all names must be included e g if name changed from John David Smith to Mark David Smith you must add John David as a previous forename If you need to amend a previous name please press remove and re add it Previous name Name type Used from Used until Note If adding previous forename s all forenames must be included e g if name changed from John David Smith to Mark David Smith you must add John David as a previous forename Back to Contents OnlineDisclosures Former ly TMG CRB a GBGroup solution GBGroup Step 1 Completing my Birth Details Depending on the level of check you are completing the disclosure application form for some details in this section are optional All optional questions are marked as such 1 Enter your date of birth DD MM YYYY 2 The name of the town you were born in i e Nottingham 3 From the drop down list select the country you were born in Optional 4 Enter you Nationality at Birth Optional 5 Enter your Mother s maiden name os OnlineDisclosures About You Contac t Details Verification Summary Confirmation Documen ts Birth Details 01 01 1979 e g 31 12 1960 TH n be found ir birtt if passp Nottingham Opti Your county at birth as it appears o birtt fi United Kingdom Op l Opt 1 A d S sur f y befi h d F
6. com Back to Contents OnlineDisclosures GBGroup Former ly TMG CRB a GBGroup solution Q Making a Payment Online Thank You The application requires payment before submission If you are required to pay for the application you rself PENE ee EE after the organisation has verified your ID documents aes you will receive an email notification 1 If payment is required before you submit the a i Your billing details application click Pay Now 2 Sign In to OnlineDisclosures and click Pay Now a peresnika Town City Pretend 3 Check the billing name and address details are that of the payee If different to the payees billing details click Edit and a enter the correct information To change the billing a ee N Please note you can pay by a PayPal account or a debit credit card details back click Revert Proceed to payment 4 Click Proceed to Payment Back to Contents Formerly TMG CRB GBGroup How do make a payment with a PayPal account It is possible to make a payment with or without a PayPal Account Paying by PayPal 1 Check the email is the one you use for your PayPal account 2 Enter your PayPal account Password and click Log In 3 Follow the instructions provided by PayPal lf you cannot remember your PayPal account details click Forgotten your email address or Password and follow the instructions Paying Without PayPal 1 If you do not have a Pay
7. step 1 Back to Contents OnlineDisclosures GBGroup Formerly TM G CRB aGB Step 3 How will my Identity Documents ID be Verified As part of the disclosure application you are required to provide ID for verification This is to ensure that you are who you Say you are Depending on your organisation there are 2 ways that your ID will be verified ID is Verified at the Post Office ID is Verified by the Organisation You are responsible for selecting and entering the Your organisation is responsible for verifying your information required for each piece of ID to be ID documents used for verification You may have already provided this information to After you have completed the application you them or be expected to arrange for these to be must print out the ID Verification Form and take checked this to a Post Office along with the ID you selected Note If you do not know how your ID will be verified please contact your organisation directly Post Office ID Verified by ID Verified at the Back to Contents Organisation OnlineDisclosures a GBGroup solution Q Formerly TMG CRB Step 3 Selecting ID for Post Office Verification The default method of verification for your organisation is listed Do not change the verification method without contacting your organisation first 1 Select your position from the drop down list 2 Click Select verification documents If there is n
8. D photocopies and internet downloads not acceptable together with a print out of the ID VERIFICATION SERVICE form to a participating Post Office branch before 17 07 2014 After this date you will need to resubmit a new application Payment requirements are specified on your ID VERIFICATION SERVICE form The ID Verification form will open in a PDF file You can either print it directly from the PDF or save the docu ment Please be aware this service is not available at all Post Office branches A list of participating Post Office branches can be found at postofficelocations tmgcrb co uk ee O B l To locate the nearest Post Office to you that does this go Payment Any payments required should to be made at the Post Office once they have http www postoffice co uk branch finder verified your ID Enter a postcode and select CRB amp ID Verification Service Back to Contents 3 Click Sign Out OnlineDisclosures a GBGroup solution Q Formerly TMG CRB GBGroup USING IDENTITY INTELLIGENTLY Step 3 Selecting ID for Organisation Verification 1 Click Select verification documents 2 Select the ID from Group 1 that you the wish to use for verification When sufficient ID has been selected a green bar will appear at the top of the application 3 If no green bar appears click View Group 2 Documents 4 Select the ID from Group 2a 2b that you wish to use A green bar will appear at the
9. G CRB a GBGroup solution OnlineDisclosures GBGroup Step 1 How do I complete About You Name amp Gender You must specify your gender and supply us with your full name details d a OnlineDisclosures About You Contact Details Verification Summar y Confirmation s Important Shortened names nicknames and initials should not be used unless these are stated on your Identity Documents ID Your Name amp Gender If you have any middle names you must provide this information To the question Do you have a middle name answer Yes and enter one middle name per box A confidential checking process exists for transgender applicants who do not wish to reveal details of their previous identity to the person who asked them to complete an application for a disclosure Back to Contents OnlineDisclosures Formerly TMG CRB a GBGroup solution N GBGroup Step 1 Adding Previous Names If you have been known by any other names you must supply the previous name and the dates you used this from and until To do this 1 Select Yes 2 Enter your previous name 3 Select the name type i e forename or surname from the drop down list 4 Enter the year that you used this name from and until 5 Click Add Name Repeat this process until all previous names have been entered To remove a name click Remove OnlineDisclosures sen Have you been known by any other names This could
10. MG CRB a GBGroup solution Before you begin the application If you have any of the documents listed it is mandatory that you supply the information Statement of Fair Processing Please confirm below that you agree to the following statement The DBS wes established in December 2012 and merges the functions previously carried out by the Criminal Records Bureau CRS and Independent Safeguarding Authority ISA To make completing the application easier and faster for yourself apoications for Basic criminal record checks are processed by Disclosure Scotland a 2 In this fair processing statement we us and our refers to the isation i make sure therefore that you them readily available a iin record scone ss By accessing the Website and providing us with your personal details you agree to accept and be bound by our privacy policy the key terms of which are non exhaustively summarised in this fair processing statement All information is stored in a secure environment compliant with ISO27001 All information for a Disclosure is encrypted and submitted to and from DBS via secure government pathway Data can only be amended by the applicant using the email address and password supplied H at registrati itisi nt that this information i Before you Begin registration Therefore it is importa you keep this i in a secure place All organisations requesting criminal record Disclosures are required to This applicatio
11. Pal account click Pay with a Credit Debit card Choose a way to pay Pay with my PayPal account PayPal Log in to your account to complete the purchase Email testverifier outlook com PayPal password Pay with a debit or credit card Optional Sign up to PayPal to make your next checkout faster Paying Without a PayPal Account Back to Contents OnlineDisclosures GBGroup Former ly TMG CRB a GBGroup solution Q Payment Paying Without a PayPal Account P wit deb ores card gt gt D Choose a way to pay 1 Click Pay with debit or credit card com loaa an z Card type MasterCard Eurocard v v Pay with my PayPal account PayPal ERE aS Log in to your account to complete the purchase APR E 2 Select the type of card being used from the w raat testverifier outlook com ee Alan Smith e GB Groug drop down list Pa de NG11 7E United Kir LI This is a private computer What s this oe o 3 Enter the card details requested 4 Check the billing information If the billing information is incorrect click change and make any necessary changes 5 Enter a contact telephone number 6 Click Continue 7 Double Check the billing information if the billing information is incorrect click change and make any necessary changes 8 Click Confirm Payment Once the payment has gone through a green box will appear Back to Contents OnlineDisclosures GBGroup Formerl
12. ation Step 1 of 2 The first time you use OnlineDisclosures you need to OnlineDisclosures Register fermerty TG 8 tthe Register Step 1 of 2 1 Click Register on the right hand side of the screen Ses Coa sel beter eae cei ce ace service if you have been provided with a PIN and secret word by your organisation 2 Enter your Org Pin This is a unique number supplied by _ ee your organisation _ Supplied by your organisation Your full name 3 Enter your full name Email address 4 Enter your email address and confirm it by entering it pee john doe email com again Confirm email address 5 Click Next Step o SES Please Note If you do not know the Org Pin please contact the organisation requesting you complete an Online Disclosures check Cancel registration Back to Contents OnlineDisclosures GBGroup Formerly TM G CRB aGB Self Registration Step 2 of 2 1 Depending on the organisation you will need to either OnlineDisclosures a Click the box to confirm that the organisation name i provided is the organisation you are completing the check for Register Step 2 of 2 Ll confirm Demonstration Organisation is my O R organisation Create password e e 2 b E n te r t h e O rga nisa t ION S N ame as re q ue ste d Please choose a password at least eight characters in length using a combination of UPPER CASE lower case and numbers 0 9 Add special c
13. haracters S to increase your password 2 Create a memorable password security strength 3 Confirm the password by entering it again Contirm password 4 Click Complete Registration You will be taken to the Step 1 of the application form Complete registration Note The password must be at least 8 characters in length be a combination of UPPER CASE and lower case and numbers 0 9 You can add special characters S to increase your password security strength Back to Contents OnlineDisclosures Former ly TMG CRB a GBGroup solution Q GBGroup JSING IDENTITY INTELL Registering with an Activation Email Once you have been added to OnlineDisclosures you will receive an Activation Email this will contain The Organisation PIN This is specific to your organisation Confirmation of Email Address This email address should be used as your username Link to Registration Page The link required to activate your account This is an automatically generated message DO NOT REPLY TO THIS EMAIL Dear John You have been registered as a Disclosure Manager for Test Organisation An account has now been created for you with Online Disclosures Your login details are Organisation PIN 123456 Email address demoapplicant demo com In order to activate your account you will need to create a password Please follow the link below to activate your account http onlinedisclosures co uk Activa
14. hould not be included Back to Contents OnlineDisclosures GBGroup Former ly TMG CRB a GBGroup solution Q Step 1 My Identification Documents ID If you have any of the ID documents listed in this section you must supply this information S OnlineDisclosures About You Contact Details Verification Summary Confirmation 1 Click the box next to any current and valid ID that you have Identification Do you have any of the following forms of ID F j e d S WI a p p e a r u n d e r n e a t h e a C h d O C u m e n t we ae si on your payslip P45 or P60 or correspondence from HM Revenue amp Customs Letters must be typed in S e e ct e d Please provide your driving licence number Format ROBIN757025C 99901 2 Enter all the required information for the ID 1234567890 you have selected United Kingdom If you do not have any of the documents click the box to state this Proceed to step 2 3 Click Proceed to Step 2 Note Do not click the box alongside the document if you do not have it Back to Contents OnlineDisclosures GBGroup Formerly Step 2 Complete the Contact amp Address Details Contact Details You are not required to supply us with any contact telephone numbers Doing so however will make it easier for us to contact you should we need to Address Details For your application to be processed a full 5 year address history must be prov
15. ided Lived Abroad or been travelling in the last 5 years Lived Away at University If you have lived abroad or been travelling and visited If you are currently living away from home but your ID more than one country the details for each country you relates to your home address enter your home address visited must be entered as your current address It is possible for the dates you visited lived in each It is possible for the dates you have lived at these country to overlap addresses to overlap Note The ID documents you provide as proof of address for verification must match the current address details supplied in this section If they do not support the current address gt Net details your application will not be verified OnlineDisclosures Formerly TMG CRB a GBGroup solution Q GBGroup USING IDENTITY INTELLIGENTLY Step 2 Entering Address Details Automatic Look Up 1 Enter your Postcode and click Find 2 Select your house number name 3 Enter the month and year that you moved in 4 Click Confirm Adding Address Previous Addresses 1 Click Add Another Address 2 Follow the steps for automatic look up or enter the address manually 3 Enter the Month and Year you moved into this address and the Month and Year you moved out 4 Click Confirm The address bar will be fully green when sufficient address history has been entered 5 Click Proceed to Step 3 Manual Entry 1
16. isclosures Former ly TMG CRB a GBGroup solution Q GBGroup Step 2 Entering an Overlapping University Address History If you have been to University and lived away from home during this time you must supply the details of all your university addresses The ID you provide for verification must match the current address details supplied If your ID relates to your home address but you are currently living away from home enter your home address as your current address Enter your addresses whilst at University by clicking Add Another Address It is possible for the dates you have lived at these address to overlap An example student currently living away at University who has lived in two previous addresses during term time but whose ID is in their home address is shown Address History Timeline The chart below shows the last 5 years address history it will update as you enter your addresses below 5 years ago Today De Current Address GB Group Plc 1 NOTTINGHAM Nottinghamshire NG11 7EP GB January 2007 Present 7 years 6 months Change current address Previous Addresses Pretend Uni Address Nottingham ng11 7pe GB September 2011 July 2012 11 months Change dates Remove address Prentend Uni Address 2 Nottingham NG11 7fe GB September 2010 August 2011 1 year Change dates Remove address Address history complete You can now proceed to step 3 below Proceed to step 3 Back to
17. lc com
18. n process should only take around 4 5 minutes to complete You can save str alec ig otitis your progress and return at any time to complete the application Abide by the Data Protection Act 1998 Have a policy for the recruitment of ex offenders and a policy for secure storage handling use retention and disposal of Disclosure Certificates and Disclosure What you will need wformation All information requested is used solely for the purpose of producing a Criminal Record Disclosure and is collected stored and processed by us and the DBS or Disclosure Scotland in accordance with the Data Protection Act 1998 We will treat your personal information National Insurance number aoe aie ai Gs idan ae er rane m as required by law If you have any of the following then you will be asked to provide details Valid UK Driving licence Applicants using this service for the purpose of obtaining a Basic Disclosure from Disclosure Valid passport scotland consent to s Their Disclosure Certificate dispatched to the Registered Responsible Body instead of Valid national ID card ae Se The exchange of electronic data between Disclosure Scotland and Registered Responsible Body which may indicate the presence or otherwise of information on central records Begin application O i have read and accept the above terms Read the Statement of Fair Processing and click Next Accept at the bottom of the page Back to Contents Former ly TM
19. nal If you are unsure what to put leave it blank Declaration 2 Tick the box if you would like to be updated via email sinnti of the progress of your application Declaration 1 Answer the declaration question by selecting Yes or No 2 Tick the box to confirm that you have read and agree to the terms stated 3 Click Confirm amp Submit Application For full guidance on what convictions reprimands or final warnings are considered Not protected click the button below Back to Contents OnlineDisclosures GBGroup Former ly TMG CRB a GBGroup solution Q Step 5 Confirmation Post Office Verification You have now completed the Application You must now have your ID documents verified at the Post Omm O O O O lt OnlineDIsclosures asowvou contatoetais Verification ane annie Office in order for your application to continue Docent be i ng p rocessed Your application has been submitted for verification You have selected the following identity documents a Passport a Bank or Building Society Statement 1 In order to have your ID verified you must print out the auc ID verification form and take this to the Post Office along What happens next with the ID listed e Print your ID VERIFICATION SERVICE form following the instructions below Please ensure the form is Printed in Black and White 2 To Print the ID Verification Form Click Print Document a S e e ct i O n Take original I
20. ntered do not match the ID shown at the Post Office the Post Office es EEA will be unable to process the application x oematna aee n for you Current valid passport I Birth certificate UK or Channel Islands d UK authorities over Seas SUC I am unable to provide any or the above group 1 documents 4 If no green bar appears click View Group 2 es View group 2 documents Documents Proceed to step 4 Back to step 2 3 Repeat for all ID document you wish to provide from this group iil qi Lal Note If you do not have a Group 1 document then you must supply a Birth Certificate Issued 12 months after date of birth from Group 2a along with 4 other documents from Group 2a b SGEE OnlineDisclosures Former ly TMG CRB a GBGroup solution Q GBGroup JSING IDENTITY INTELL Step 3 Selecting ID for Post Office Verification Group 2a b 1 Select the ID from Group 2a 2b you want to use for your ID verification 2 Enter the details requested It is important to enter the exact information for each document If the details entered do not match the ID shown at the Post Office the Post Office will be unable to process the application for you A green bar will appear at the top of the page when sufficient ID has been selected 3 Tick all 3 boxes to confirm that you have selected sufficient ID for verification Please confirm the following 4 Click Proceed to Step 4
21. o position that describes your role or you are unsure which role to select please contact your organisation directly O O About You Contact Details OnlineDisclosures Formerly TMG CRB a GD Verification Documents Summary Verification Method Verification method Post Office Change method Please confirm your verification method so we can determine the verification What is your position within the organisation documentation required What is your position within the organisation Childcare Assistant if there is no position present that describes your role please contact the organisation that has asked you to complete this process Select verification documents Confirmation Back to Contents OnlineDisclosures GBGroup Former ly TMG CRB a GBGroup solution Q Step 2 Selecting ID for Post Office Verification Group 1 1 Select the ID that you wish to use for kJ E e e veia Please complete the information for this document below verification from Group 1 i e g 31 01 1980 Passport Number n method 2 Enter the details requested Date of Birth ving group 1 documents do you own must be provided for verification to prove your identity At least one of your t be from the Group 1 documents listed below or be a birth certificate issued Nationality e of birth in group 2 documents It is important to enter the exact A a NEEE information for each document p en If the details e
22. rified in order for your application to continue being processed The ID you selected in Step 3 for verification will be listed If you have already supplied your ID to the organisation e g during interview then you are not required to do so again as these will be used for verification If you have not supplied your ID then please contact your organisation directly The contact details of nominated verifiers are listed Payment If you are responsible for paying for your application you will be prompted to do so after your ID has been verified OnlineDisclosures About You Contact Details Verification Summary Confirmation Documents Your application has been submitted for verification What you need to bring If you are required to pay for your application please take your credit debit card to your verification meeting You will also be required to enter you password when starting the verification process You selected to bring the following proof of identity documents Passport Bank or Building Society Statement Credit Card Statement You can print out confirmation of the documentation you have chosen this print out is optional and also provides a complete list of acceptable documents should you wish to have alternative documents verified What happens next Please make an appointment to meet with a verifier from the list below Demo disclosure manager outlook com Demo Verifier testverifier outlook
23. tails If you have lived abroad or were travelling and visited more than one country the details for each country must be entered 1 Select Enter Address Manually Address History Timeline The chart below shows the last 5 years address history it will update as you enter your addresses below 5 years ago Postcode Today Enter address manual 2 Tick the box next to I was travelling abroad and had no fixed abode 3 Select the country from the drop down list 4 Enter the month and year that you entered and left that country 5 Click Confirm Repeat this process until all overseas addresses have been entered It is possible for the address details to overlap When sufficient address details have been entered the address bar will go green 6 Click Proceed to Step 3 Address History Timeline i was travelling abroad and had no fixed abode Country Choose country When did you enter this country Month Year When did you leave this country Month Year w Confirm Cancel We require a minimum of 5 years address history Please enter another address The chart below shows the last 5 years address history it will update as you enter your addresses below 5 years ago Today Current Address GB Group Plc 1 NOTTINGHAM Nottinghamshire NG11 7EP GB January 2009 Present 5 years 6 months Change current address Back to Contents OnlineD
24. teAccount aspx OrgKey QrHltr For full guidance on the role of Disclosure Manager please visit the Online Disclosures website at https gbg onlinedisclosures co uk OnlineDisclosures yntact our helpdesk using the details Create Password Please enter a new password which will be associated 1 Click the link within the email ae 2 Create a memorable password eee 3 Confirm the password by entering it again 4 Click Save Password Verify Password Note The password must be at least 8 characters in length be a combination of UPPER CASE and lower case and numbers 0 9 You can add special characters S to increase your password security strength Back to Contents OnlineDisclosures Formerly TMG CRB a GBGroup so How do I Sign In If you need to access OnlineDisclosures and you have already registered simply Sign In 1 Enter the Organisations PIN 2 Enter the email address used during registration 3 Enter the memorable password you created for yourself 4 Click Sign In Note The password is case sensitive and must be entered exactly as you created it If you have forgotten your sign in details click Forgotten sign in details OnlineDisclosures formerty THG CAB a G Sign In Organisation pin Don t have this Supplied by your organisation Email address john doe email com Password Forgotten sign in details Back to Contents OnlineDisclosures GBGroup Formerly T
25. top once sufficient ID had been selected 5 Tick all 3 boxes to confirm that you have selected sufficient ID for verification 6 Click Proceed to Step 4 Which of the Following Group 1 Documents Have Been Supplied Current valid passport Full or provisional photo card driving licence E UK Channel Isles or Isle of Man accompanied by associated counterpart licence Select Birth certificate UK or Channel Islands Issued within 12 months of date of birth including those issued by UK authorities o1 such as Embassies High Commissions and HM Forces Biometric residence permit UK m i Group 2a Documents Proceed to Group 2 Document Selection You have selected 1 group 1 documents and will need to supply 2 further items of documentation from group 2 View group 2 documents Group 2b Documents Please confirm the following Proceed to step 4 ck to step 2 KE You have selected enough items of documentation proceed to step 1 below Jump to bottom of the page Birth Certificate UK or Channel Islands ued 12 months after date of birth Driving Licence UK non photo old style driving licence Marriage Civil Partnership Certificate isle of Man accompanied by associated counterpart licence Current Non UK Photo Driving Licence Valid only for applicants resid ing outside the UK at the time of application Adoption Certificate
26. y T MG CRB What do I do if my application has been rejected back to me If errors contradictions are found The OnlineDisclosures countersignatory team will reject the application This will allow you to clarify or amend the details in question My ID was verified at the Post Office What Do I Do You will be sent an email detailing why the 1 Click the link in the email and Sign In to OnlineDisclosures application has been rejected back to you and a link 2 Click Amend Application My ID was verified by my Organisation 3 Make the required changes to the information you have entered The organisation must reject the application back to you 4 Submit the application again You will be sent an email detailing why the 5 The email will instruct you what to do after application has been rejected back to you and a link Note It is important to follow the instructions in the email If you do not contact us return to the Post Office contact your organisation as instructed this can lead to delays in your application being processed If you cannot see Amend Application please contact your organisation Back to Contents OnlineDisclosures GBGrou Formerly TMG CRB a GBGroup solution USING IDENTITY INTELLIGENTLY f If you are still unsure about what to do you can call or email us Helpdesk Telephone 0845 251 5000 Opening Times 8 30am to 5 30pm Monday to Friday Email onlinedisclosures gbgp
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