Installation Manual & User Instructions MultiCom 500
Contents
1. Calling Settings Door open time 03 seconds Door relay type Normally open Calling time Calling by list Incoming call Calling time 30 seconds SMS Settings Calling by list On Incoming call Auto answer Off Wait rings 3 Ringer Off Multicom500 install SMS settings SMS Settings On instructions v2 Enter new programming password and confirm it If you have a building manager or guard or reception you want visitors to call in difficulties please enter it here Pressing will directly call this number Limit the call time to reduce charges Some land line calls will only hang up when this time expires Recommend 1 minute Select or write your own welcome message or greeting here Set the microphone sensitivity on the door unit If interference is prominent reduce this setting Set the speaker volume Note excessive speaker volume can cause phone user to hear echo Reduce this to rectify If you want users to be able to use the keypad for coded access enable this feature Specify the code you want users to enter One code for all users Specify relay hold time 1 second recommended for strike locks 4 6 seconds for magnetic locks Normally open for strike locks and electric gate systems Normally closed for magnetic locks Sets the time unit will spend calling2. Ada ID Name Phone 1 Phone 2 Phone 3 Inhibit Serial Port Connection Enter Password COM Select Password a p Connect gos 6 Select a COM port enter the default password 123456 and press connect as shown below COM1 COM3 COM4 COM5 COM6 COM7 COM8 COM9 COM10 COM11 je Phone 1 COM12 COM13 COM14 COM15 Enter Password COM16 Password _ TIP You may need to try this with several COM ports on your PC in order to find the exact COM port which is actually connected via USB to the intercom Connection 7 Page Multicom500 install instructions v2 7 If any of the manager settings are changed on the software you will then need to click on the SET button for that corresponding section in order for the new settings to be uploaded as shown dull GSM Door Phone IV v1 02 tej Ea System Setting Firmware Version Manager Phone Number Microphone Open Door Password Speaker 2 1 8 Caller ID Opening Greetings Door Open Time 3 1 99 Door Relay Type Ringer Line 1 Calling List Line 2 Talking Time Limit 30 10 180 E Calling Time 25 20 99 SMS control CD 8 New subscribers or residents can be added deleted or changed easily by this software If the intercom has already previously been programmed click DOWNLOAD and the list will appear on screen New subscriber details are added in the boxes along the bottom of this section in conjunction with ADD EDIT
3. phone nor has a pin code request on it Q The unit is leaving voicemail on users phones A lf users are pressing end call the unit will automatically connect to the voicemail If they want it to call the second number they should simply ignore the call If this is not the problem decrease the timing of the Calling Time as per instructions Q The unit is calling users but when they press the key the lock is not operating A If you can hear the relay clicking when the key is pressed then the unit is working normally The problem will then be with the wiring between the relay and the lock or gate system Consult with a professional door or gate install company to ensure it is wired according to local fire safety and electrical standards Q The unit is calling users but the relay does not click when they press key A Please verify that the user is indeed pressing the key as many users get this mixed up with the key on their phone Check reception level If reception is poor DTMF analogue tones may not work Take steps to improve reception Q Audio buzzing can be heard on user s phones A Reduce the microphone gain on the door phone Increase the height of the antenna or move it further from the door station Change network to improve reception Low reception will cause increased radiation from the antenna affecting the microphone audio quality 11 Page Multicom500 install instructions v2
4. a built in relay which can be connected to an electric door release or automatic gate system 2 Getting Started 1 Before installing the unit on site PROGRAM AND TEST IT ON A BENCH This system should only be installed by an access control professional according to the wiring fire and security regulations of your country The system will not be covered under warranty by improper installation 2 Use the keys supplied to open the front door to allow access 3 SIM Card 1 The 100 model will operate on a standard 2G network The 500 unit will also work on a 3G network as well as 2G 2 For multi apartment systems experiencing heavy use it may be advisable to purchase a contract SIM card with inclusive monthly minutes in a calling plan A data SIM is not a requirement The intercom calling time can be set to limit the calling time for each use which will help ensure lowest possible calling times 3 Ensure the SIM card has calling credit and can make and receive voice calls in a mobile phone 4 Ifthe SIM has a pin code request active disable this in a phone first 3 Page Multicom500 install instructions v2 5 If the SIM card was purchased along with a phone then it may be locked to that phone Ask your network provider to unlock the SIM so that it can be used in another device 6 Insert the working SIM card and connect the antenna as shown below BEFORE connecting the power o Q ze KA 4 Wiring Connect power to t
5. and DELETE buttons at the side TIP When finished remember to click UPLOAD to save the new details to the intercom Subscriber loading Open Save Save As ID Name Phone 1 Phone 2 Phone 3 Inhibit 9 When all programming is completed press DISCONNECT then power off the intercom disconnect the USB cable and power ON again 9 Testing The unit should now be ready for testing 1 Enter atest apartment number or select the test number from the on screen directory if it is enabled and press call 2 The unit should now be dialling the number 3 Answer the phone and check there is 2 way speech 4 Press the button The screen should display The door is opened and the relay should click 8 Page Multicom500 install instructions v2 9 SMS Programming This system is capable of being programmed remotely by SMS This is useful for adding or changing numbers particularly on an on going basis Each SMS text must start with the pass code followed by a followed by a command followed by a followed by data in the following format Passcode command data 9 1 Add a subscriber Passcode 20 ID name telnumber1 telnumber2 0 t 0 enabled Passcode Name of 1 disabled Function Apartment resident add number Telephone subscriber numbers 9 2 Change a subscriber Passcode 21 ID name telnumber1 telnumber2 0 0 enabled Passcode New name 1 disabled Function Apartment of resident change
6. number New subscriber telephone numbers 9 3 Delete a subscriber Passcode 22 ID Passcode Function Apartment delete number subscriber 9 Page Multicom500 install instructions v2 Additional SMS commands are shown below SMS format assumes the standard default 123456 manager code has not been changed If it has replace this with the new code Description Format of SMS Comment Default Restore default passcode 123456 01 123456 123456 Change passcode 123456 02 newcode 6 digit code N A Set managers phone number 123456 03 phonenumber N A Set talking time 123456 09 minutes 1 99 3 mins Set door open by password 123456 1 2 1 password 1 enable 0 disable N A Set door open time 123456 1 3 seconds 2 99 sec 3 secs Set door relay type 123456 14 0 N 0 1 N C 0 N O Set calling time 123456 1 5 seconds 25 99 25 Calling list enable disable 123456 16 O disabled 1 enabled 0 Enquire subscriber 123456 23 apartment address N A 10 Installation You may now install the system onsite at the customer location and re test the features If the unit experiences problems onsite this will likely be due to insufficient reception or excessive power cable length TIP Keep the antenna higher than the speech unit This will reduce likelinood of radiation from the antenna distorting the audio quality 11 Operation Directory calling If this is enable
7. Installation Manual amp User Instructions For AES MultiCom 500 Multi resident GSM Intercom System 1 Page Multicom500 install instructions v2 Contents Section Description Page Introduction Getting started SIM card Wiring Keypad onscreen programming Adding subscribers Programming engineering features PC Programming CO 00 Ni gt 01 Go Po Testing oO SMS programming 00 00 Od 01 01 GO GO CO Installation N Operation wo Factory Default ak D Fault finding 2 Page Multicom500 install instructions v2 1 Introduction This GSM intercom uses the cellular networks to dial pre programmed telephone numbers when an apartment number is called or family name is selected from the directory The 500 model will dial 3 numbers for 500 apartments These numbers can be fixed line telephones or mobile cell phones or both Portrait Model Key Lock Landscape Pedestal Mount Model Access LCD screen with Built in customisable welcome Key Lock LCD Antenna instruction message Access Screen f Speaker ABS l Any phone which receives a call from the intercom can activate
8. a number before stopping and dialling the next Use this to avoid voicemail or answering machines from picking up Enabling will allow users to view list of residents names with an on screen directory pressing and to scroll Enable incoming call if you wish to enable the unit to receive an incoming call This can be used to allow residents to call the guard and allow users to open the door by calling Enable to allow remote programming by SMS text message 8 PC Programming Software versions later than V4 04 can be programmed by PC software via USB link Please follow the steps as outlined 1 Install the PC programming software Contact your distributor for the installation file Power off the intercom ensure SIM is inserted and antenna connected Connect USB cable to the port closest to the power connections Power on the intercom Open the PC programming software which will look as follows ul GSM Door Phone IV v1 02 gt pea System Setting Manager Phone Number Microphone E USN Firmware Version Open Door Password Speaker 2 1 8 Caller ID Opening Door Open Time 3 1 99 Greetings Door Relay Type Ringer tee Line 2 Line 3 Calling List Talking Time Limit 30 10 180 Calling Time 25 20 99 SMS control Change Password Firmware Update New Password 000000 999999 Open Program Enter Again Subscriber loading f Open Save Save As
9. at or apartment address which can be between 1 and 6 digits long 7 Press the bell call button to proceed Enter Subscriber ID 8 The screen will change to this You can now enter individual name and telephone Inh N ID _1 numbers for each subscriber Move the cursor position by pressing or Use F3 to change from capital letters to small letters and numbers N Mr Jones 1 0987654321 2 0123456789 Use F2 to delete call button to confirm and F1 to exit again 0 key can be used to insert a space 5 Page Multicom500 install instructions v2 7 Programming Engineering Features Under the manager settings the diagram below illustrates the settings which can be made System Settings Change password New Confirm Manager phone A Change password Manager phone Talking time Greetings Talking time 03 Minutes Volume Settings Greetings User Press or to edit Mic volume on the unit Subscriber settings Enter subscriber ID ID Manager Settings Manager System senas Subscriber 2 iing Calling settings SMS Door settings 6 Page Speaker volume Mic Volume Door Settings Open by password Enabled Open by password Opening password Door opening time Door relay type Opening password Password 123456
10. d the visitor can press or to scroll through resident names and select the person they wish to speak to Apartment number calling If the visitor knows the apartment number they wish to call they can enter that apartment number on the keypad and press call The resident can speak with the visitor and press on their telephone keypad to trigger relay 1 or to trigger relay 2 Keypad access If enabled residents can enter a code on the keypad in order to gain access Enter the code followed by F1 Calling by phone access If enabled the intercom can be called from a subscriber phone and it will automatically trigger the relay 1 without answering and end the call Call the manager reception If a manager number is entered pressing the call button will directly call the managers phone number 10 Page Multicom500 install instructions v2 12 Factory Default The default settings can be restored on the unit by the following means Caution factory default will clear all telephone numbers and subscriber names from the unit Press F2 Call 13 Fault finding Q The unit will not power up A Check with a multi meter the voltage on the terminals and check polarity Q The unit is showing no carrier or no SIM A Check the SIM card is seated correctly Switch off power remove and re insert SIM carefully Check the SIM has credit can make and receive calls in a cell phone and is not locked to a cell
11. he unit as per diagram below Notes 1 Do NOT use any other power supply other than the type supplied with the device 2 Avoid installing the power supply more than 6 meters 18 feet away from the intercom otherwise voltage drop and noise on the power cables will cause unstable operation 3 Do NOT connect this power supply to any electric locking device Electric locks should be powered from their own power adaptor USB port T Relay2 Z Relay 1 wy Press Press ar oO LCD screen contrast adjust WARNING Current draw when in operation spikes at up to 2 amps Do not use alarm cable or CAT5 cable to connect power to this device Up to 2 metres 6 feet Minimum 0 5mm 20 gauge WARNING Up to 4 metres 12 feet Minimum 1mm 16 gauge Warranty VOIDif power Up to 8 metres 24 feet Minimum 1 5mm 14 gauge eaten not followed 4 Page Multicom500 install instructions v2 5 Keypad On Screen Programming To use the keypad programming method the following keys are used F1 Menu Exit F2 Delete F3 Change abc ABC 123 function key P Down Enter select 6 Adding Subscribers To add a subscriber first you must enter programming mode 1 Press F1 2 Enter the default programmers code 123456 3 Press the bell call button 4 Press or to select SUBSCRIBER o1 Press the bell call button to select 6 The screen will look like this You may enter a fl
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