IT Systems User Guide
Contents
1. IONIA I I OIEA NN AS I OTEA OAO N NAAN N EIA A 2 PAE E E N E ice E ee eee E eet E O ee ieee 2 Do Tr A A E A A E E A A E A E E E A A AEAT 2 PE E a E S 3 OA E EN AA AEE IE EAE E EE EEE E E 3 E reon E E aE E NE EE E E A EE A E E O ea 3 CORNICE IE a a A E EE EE E EE E T EA E O OE AE E E E A AE A 3 Connected to network but Central Hall Westminster page not appearing sssscscsssssssceesesessssssssssetetssssssscsessssesesseseneeeeees 3 WIRED INTERNET CONNECTION LAN NO IP soscasaciscovsinceisosapsitssepsianesivecisdvcesieitbenssncllvisuetan peu detlenntencdcinebrokidecsoueseixvbcbepsaitedieanenbcdlcieienane 3 VV TOS FO cata gach ceed castes cheese nap in dba csi teg AA E E E a a aa a 3 Windows Vista COn OUra EON nsara sakae aE Ea EAA AARNEN ENa RAAE ERARD Neeuchnecesniquciansalecoetanosantoodenieseati 3 Wind OS XP CO O OT a ree EA AEE AA NAAT AAE EAEE O NOAE AEE A T AEE 3 ADVANCED INTERNET CONNECTION LAN WITH IP cccsssssscsssssesessssesessssessessssssssscsssesscsesusscsssucsssecscacsscsessensassucscsusscasseceeasseeacsecseaeeneeseass 4 YS OS NS NOI coh ea gg tes teen NONI AOINA res sapere cent OS AI AN A ON O 4 Windows XP CO OIA psie treneren Etis ernai Aaa ari AESSR E EOE EEEE ARAETA EAT EEES Eie 4 RES acter R E ET este ester ele teers eee 4 e ir E LA OA 1 E ENE E ATAA E A E I OE EE E IE AA I T 4 To answer ayi doO Calleri oaan aio a AR SEEE ARE EIEEE SEEE OAT OEE OAEI OA 4 TO BS WOT EA EEOAE AA AAN OOE E A A A lt To add a video c2. o Default gateway 83 244 237 81 Click Use the following DNS server addresses and then fill in the following information o Preferred DNS server 62 244 117 117 Click on Advanced On the IP Settings tab in the Default gateways section highlight any entries that differ from the Default gateway address above and click Remove Click OK followed by OK Click OK Click Close Windows Vista Configuration O O Oo 0 Oo O O O O Click Start open Control Panel Under Network and Internet click on View network status and tasks Network and Sharing Centre Click View status next to the appropriate Local Area Connection Click Properties On the Networking tab click Internet Protocol Version 4 TCP IPv4 and then Click Properties Click Use the following IP address and then fill in the following information o IP address As provided by your Event Manager o Subnet mask 255 255 255 240 o Default gateway 83 244 237 81 Click Use the following DNS server addresses and then fill in the following information o Preferred DNS server 62 244 117 117 Click on Advanced On the IP Settings tab in the Default gateways section highlight any entries that differ from the Default gateway address above and click Remove Click OK followed by OK Click OK Click Close Windows XP Configuration o Click Start open control panel o Click Network and Internet Connections and then on Network Connections o Right click the Local Area Connection icon and
3. why this might happen o Our network gives you an IP address via a protocol called DHCP You need to follow the instructions above in Before Connecting o You might use a proxy server to access the Internet through your office network Your web browser s proxy settings should be disabled in order to connect to our service o Our login page appears when you try to connect to a valid webpage If you are trying to connect to an Intranet page from your office network this will simply fail without redirecting to our login page You should either change your homepage or manually type in an alternate web page such as www google co uk www bbc co uk etc This service cannot be fully supported in the presence of wireless interference WIRED INTERNET CONNECTION LAN No IP If you have NOT requested a public static IP address Windows 7 Configuration o Click Start open Control Panel o Under Network and Internet click on View network status and tasks Network and Sharing Centre Click the link on the appropriate Local Area Connection Click Properties On the Networking tab click Internet Protocol Version 4 TCP IPv4 and then click Properties Click Obtain an IP address automatically Click Obtain DNS server address automatically and then click OK o Click Close Windows Vista Configuration o Click Start open Control Panel o Under Network and Internet click on View network status and tasks Network and Sharing Centre Click Vi
4. SNs Please note that you can make a call in the usual manner i e 0207 222 8010 You do not need to dial 9 or internal i e 3869 2 Page i VN CENTRAL HALL 0 Z J e Z IT amp Telecoms Systems User Guide Sanita WESTMINSTER NETWORKS Wi Fi WLAN Before connecting o Right click on local area connection o Go to Properties o Under this connection uses the following items highlight Internet Protocol TCP IP and click on properties again make sure it says obtain IP address automatically o The method to enable the Wireless LAN adapter is dependent on the make and model of the laptop but should either be a physical switch somewhere on the laptop itself or can be a software on off setting o Refresh the network list and double click on the WCH wireless network to connect Connecting o Open your web browser o You will see the Central Hall Westminster log on screen o Enter your username and password as provided by your Event Manager OR o You can buy time in increments of 30mins or 1hour simply click on the Sign up now link o When you ve finished don t forget to log off or sign out before closing your internet browser If you don t log off but just simply close your browser your account will remain logged in until you switch off your device or disconnect from the wireless network Connected to network but Central Hall Westminster page not appearing There are a few reasons
5. all multiple site call add PartiCiPANts c cecssccscssssessssssssessssssssssnsssssssssnsnesssssesssnsssssssesssnsscssssssessssssnsnsscensneeeeed 5 Add other video visuals presentations i e from a laptop NEEDS TO BE REQUESTED IN ADVANCE sssssssssssesesssseeee 5 E a AE ALL A AAEE EA AA E E EE EE E E A A SE E T EA 5 eV a irane pce tere eve EEEE CT detec coca ase ton REE OE EEEIEE ONE AREER 5 TS A E I gee cesses hoa he tre pecs ea cu AEA A E OAN EN A Se eines O tata eos 5 Ea IG i TA EE AE A E A OAOE EANA EA A E E A E E A 5 CONIAC TINFORMA TION sorosiane ninapa a iA aE A ESENE EEA RAEES AE EEA 5 i N CENTRAL HALL 0 Z J O Z IT amp Telecoms Systems User Guide Since WESTMINSTER TELEPHONES a Soft Keys To make an external call Lift handset or press speaker key then enter the number your wish to dial i e 0207 222 8010 You do not need to dial 9 To make an internal call Lift handset or press speaker key and dial internal extension number required i e 3869 To answer a call Lift handset or press speaker key To answer a 2nd incoming call If a 2nd call is received whilst already on a call o Tell the 1st caller that they are being placed on hold and press Line 2 to answer the 2nd caller Call 1 will automatically hold showing an upturned handset next to it o To return to the Ist caller simply press Line 1 and Line 2 will automatically hold o Ifyou wish to cut the caller off press the DROP
6. ate box on the screen o Using the arrow keys select Add Call this will take you back to the same screen where you entered the details for the first call o Follow the instructions under To make a video call Add other video visuals presentations i e from a laptop NEEDS TO BE REQUESTED IN ADVANCE o You will need to set the laptop resolution for the 2 monitor to 1024 x 768 o The equipment should be connected prior to starting the Video Call to ensure the display is set correctly o Once in a call press the Green Oo button to start presenting your display o To stop presenting your display press the button again Changing the displays o If you would like to swap the displays around press the Call button until you have the desired set up o Ifyou would like to just send the image from your laptop and not the camera image press the near O utton and select the output you would like to display To end a video call o To end the call press the OK button and either select the one call you want to end and press ok or select Hang Up All To adjust the camera F o Once in a Video call use the arrow buttons to move around the camera and hA buttons to adjust the zoom To adjust the volume o Use the lt D buttons to adjust the volume up or down CONTACT INFORMATION Kim Carrington IT Manager In the event that you encounter any problems with your service please do not hesitate to contact Kim Carrington Te
7. ber you wish to dial and press o i e 0207 222 8010 You do not need to dial 9 To answer a call o The three LEDs will blink green when the phone rings o Press the D key to answer the call To add a call o Whilst on a call press the key o Enter the number you wish to dial o Once answered press the OR again o Then dial 47 this will connect to the two holding calls Adjust speaker volume o Whilst ona call press the Q buttons to adjust the speaker volume To hold a call a o Press the HOLD soft ee LEDs will blink red o Press the RESUME soft key to go back to the call To mute a call o Press the Dey The LEDs will glow red whilst the mute is on o Press the button again to remove mute To end a call o Press the CC button to end the call ANALOGUE LINE This service can be used with your own fax machine modem PDQ or telephone handset Fax machines and telephones can be provided on request please contact your Event Manager Please note that you can make a call in the usual manner i e 0207 222 8010 You do not need to dial 9 or internal i e 3869 ISDN2E Ensure that you are using ISDN2e compatible equipment such as an ISDN2e router or terminal adaptor Often these are confused with non compatible devices such as analogue modems or Ethernet network adaptors This service is presented as a RJ45 termination If you require a NT1 box this must be ordered in advance Each ISDN service is provided with 2 x M
8. ew status next to the appropriate Local Area Connection Click Properties On the Networking tab click Internet Protocol Version 4 TCP IPv4 and then Click Properties Click Obtain an IP address automatically Click Obtain DNS server address automatically and then click OK Click Close Windows XP Configuration o Click Start open control panel Click Network and Internet Connections and then on Network Connections Right click the Local Area Connection icon and select Properties On the General tab click Internet Protocol TCP IP and then click Properties Click Obtain an IP address automatically Click Obtain DNS server address automatically and then click OK Click OK O O O OQ O 0 O O O O Or 0O Q O Oi O O Q O 3 Page IT amp Telecoms Systems User Guide Since WESTMINSTER i N CENTRAL HALL 0 Z J O zZ ADVANCED INTERNET CONNECTION LAN WITH IP If you have requested a public static IP address Windows 7 Configuration O O Oo O O O Oo O O Click Start open Control Panel Under Network and Internet click on View network status and tasks Network and Sharing Centre Click the link on the appropriate Local Area Connection Click Properties On the Networking tab click Internet Protocol Version 4 TCP IPv4 and then Click Properties Click Use the following IP address and then fill in the following information o IP address As provided by your Event Manager o Subnet mask 255 255 255 240
9. i i H a LT Ta CENTRAL HALL WESTMINSTER LONDON IT amp TELECOMS USER GUIDE Oe Fe aseptic eeepc cece he AE EREE AA touts eeepc OAE E E AN EEN 1 TD TAM Bh OSTA ON EENE AO A A AE AEN I N NENE Gore aint AA E E cadena nap aes E A Cie 1 Tomake anim erna CI a aae ar aa aaa i AVE AN EANA EIA EA EEE AEE AT 1 Ty E A NA O N A A S NA T N O NE A EE E E 1 a E 2 A EET A EONI POOE OES OES AE A AAAA OEN OA EAI 1 TANS E KE P E E E EAE AEN N EA T A E T E a E 1 TO PTO E OE E E A yeaa E EN PEA AE A E A een lt hescostheaatsanreteccataesaatooeengeceaese 1 BAI AE PINE A EAN ES E A I A EE A S N A A E A A PEA E TAA E cedars 7 BRI E T ANONN POE O NE E A teen pea N A E E A E anes 1 Activate GAC LIV AT call Torwar dino operisati nosir cats cc ADEE IIO OERE AOSE EER EEEE OAR 1 Ba A CO ANEA PEOIA E IEN ASAA ANE IAS EA EEA AAE P AEN A 1 PRISE LEE E EAA AEA E AE EE ATE NEA A A A 2 OAE A ITN LERA ENE ENS E IES N N AEA I A E N ON IEA AA E potatoe carved eee 2 Ei E AUE AU AONE EINE AE NEA Airc aes OE A NO ON E E T E E A A meena 2 ti eta eet plete vacate cn gases cepa aca cee vegeta pes gece acres terest gener aper gies 2 PTI A E OIIO O AT AANI IOE EN EIA A sa tvisestst E A ENO 2 TOGO EE OEE AAA A N O OE AAE AEEA A NA A 2 a E LE ORN EE E IAE NS E A IE E AN A E ENA N IIE T ON E 2 Adus Poa or vo E ieia ce ae ance T T A NEEE E E E eee tare 2 Jhe dae CA tcc aga EAA EENE I AE E E T E E E EE A EE T EE A 2 Eaa KE 1 EIIN IEA SEE EEE E E PEE EAA A IAA AE EA N E E 2 R A E
10. l 44 0 207 654 3869 3869 if calling from house phone Email kcarrington c h w com 5 Page
11. ored NB This number will now be stored until such time as you change it Activate de activate call forwarding o To activate the Forward press the softkey next to Call Fwd A symbol lt 44 will now appear next to Call Fwd to indicate that this is active o NB You will see that there are now two symbols showing one by Fwd Number and another by Call Fwd this meaning that calls will now be forwarded to the number stored above o To de activate press the soft key next to Call Fwd Changing ring tone o Press Menu any of the four soft keys located under the screen o Press Options key o Press soft key next Ring Patterns o There are 8 ring patterns o Press save to save a particular ring tone o Press the EXIT E key to return to normal mode of handset 1 Page i N CENTRAL HALL 0 Z J O zZ IT amp Telecoms Systems User Guide a WESTMINSTER Adjust call volume o Activate the handset or speaker phone o Press the VOLUME lt V A button to adjust the volume Adjust ring tone volume o Press the VOLUME V A button to adjust the volume Changing ring tone o Press Menu any of the four soft keys located under the screen Press Options key Press soft key next Ring Patterns There are 8 ring patterns O O O o Press save to save a particular ring tone o Press the EXIT E key to return to normal mode of handset CONFERENCE PHONE To make a call o Press O enter the number your wish to dial OR o Enter the num
12. select Properties o On the General tab click Internet Protocol TCP IP and then click Properties o Click Use the following IP address and then fill in the following information o IP address As provided by your Event Manager o Subnet mask 255 255 255 240 o Default gateway 83 244 237 81 o Click Use the following DNS server addresses and then fill in the following information o Preferred DNS server 62 244 117 117 o Click on Advanced o On the IP Settings tab in the Default gateways section highlight any entries that differ from the Default gateway address above and click Remove o Click OK followed by OK o Click OK VIDEO CONFERENCE To make a video call o Use the arrow buttons on the remote control to select Video Call on the screen and press OK o Type the number you wish to dial and press OK o Now press the Call button and your call will begin To answer a video call 4 Page i 7 N CENTRAL HALL 0 Z J O Z IT amp Telecoms Systems User Guide Since WESTMINSTER o The unit is set to not auto answer any calls o Use the arrow buttons on the remote control and select Answer and OK to accept the call To answer a 2 video call o The same as above the current video call screen will change to enable to you to answer the incoming call To add a video call multiple site call add participants o During your Video call press the OK button on the remote control o This will bring up a separ
13. t key To transfer a call o Press Sd Transfer Dial extension number Do one of the following options To complete press the Transfer key C again To announce the transfer wait for an answer consult and press Transfer Sd To cancel the transfer to return to external call press Line 1 or Line 2 whichever has the hold symbol by the side of it o Ifthe transfer is answered by voicemail you MUST press the drop key before pressing the Line key to return to the caller To hold a call o Press HOLD red button o To retrieve the held call you MUST press Line 1 or Line 2 whichever has the hold symbol next to it Conference call O O 0O o Dial the 1st number when the call is answered press the CONFERENCE ccc key o Dial the number of the third party If they wish to join the conference press CONFERENCE ccc key again to bring them in to the conference call o You now have a three party conference Repeat the procedure above to join more people into the conference IF THE CALLED PARTY IS BUSY OR DOES NOT ANSWER OR IS UNABLE TO JOIN THE CONFERENCE CALL o Press DROP and then press Line 1 to return to your conference call Call forwarding To forward calls to your mobile home or to another colleague o Press the softkey next to Fwd Number on the screen o Enter the number you wish your calls to be forwarded to o Press done A symbol 44 will now appear next to Fwd Number to indicate that a number has been st
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