Star Micronics TUP900 User's Manual
Contents
1. DIPSW1 4 4 Sensor Adjustment Mode Enabled Disabled nes de 2 See table bel DIPSWI 6 DIPSWI 6 mode ee table belows DPS RsredFisiaON l 7177 DIPSW1 8 NE Sensor Contact State 1 When mounted with an Ethernet mo lt At Ex factory All are turned ON gt 4 DIPSW1 Function COMET See ato bow 3 DIPSW1 2 Emulation See table below 3 FO DIPSW1 3 Reserved FixedatON f DIPSW1 4 SensorAdjustmentMode__ Enabled Disabled DIPSW1 5 Reserved Fixed atON P DIPSWI 6 Reserved Fixed atON J0 0 DIPSWT 7 Reserved Fixed atON f i DIPSW1 8 NE Sensor Contact State 1 1 Be aware that operations are not guaranteed if the state set using this bit and the actual NE Near End sensor contact state are different 2 USB mode supported by ROM Version 1 2 later DIPSW15 DIPSW1 6 USB Mode ON oN Jl Mode 0 PrinterClass oS OFF ON Mode 2 Vendor Class New Type 0000000000 ON OFF Mode 1 Printer Class New Type 0100000000 OFF oF Reserved ooo oO The Vendor Class Driver is needed for using the Mode 2 Vendor Class 3 Emulation DIPSW 1 1 DIPSW1 2 Emulation ON ON STAR Line Mode OFF STAR Page Mode supported by ROM version 2 0 later ON OFF o Reserved OFF ESC POS Mode supported by ROM version 3 0 later lt At Ex factory DIPSW 1 7 is OFF DIPSW 1 8 is OFF all others are ON gt Serial Interface DPswi_ Funion Jon o O oOo A a DIPSW1 2 DI2. Do a self test to check if the black mark sensor is Valid or Invalid If black mark paper is being used make sure the black mark sensor is Valid If regular thermal paper is being used make sure the black mark sensor is Invalid To enable disable the black mark sensor use the TUP900 configuration utility This utility can be located in the drivers section of the Star Micronics America Inc website Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883712 Date 12 3 2007 17 Control Panel Specifications Green Red MM Power LED IM Error LED The switches and LEDs are on the board N NAN S N The drawing of the operation panel is for refer SOS SWZ2 N SWI ence and may differ from the actual panel Sc tec cA SR Rar Ag EAE Ses IR ATL OR PER RS a 1 When Power is ON a 2 When Power is ON Sensor Adjustment Mode Adjustment mode for Paper Near End Sensor No Switch Input Sensor Adjustment Mode for PE Black Mark A L A E E E EEN EE 3 When Online Paper Feed Printer Reset Hold for 2 seconds a AORTA 4 When errors occur Error cancellation Paper discharged e Printer Reset Hold for 2 seconds Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 18 When Power is ON SW input IN swm ESTAS sw2 Hex Dump Mode 2 When in Sensor Adjustment Mode and Power is ON Sensor Adjustment Mode is selected using by setting the DIPSW1 4 on the
3. Front View Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 31 If the green knob on the side of the presenter in the picture below spins when the printer is powered up this is an indication that the sensor on the presenter is dirty and should be cleaned Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883716 Date 12 3 2007 32 Status Monitor Setup Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883721 Date 12 3 2007 33 STATUS SETUP Please refer to the following instructions for a step by step guide on how to configure and use the Status function You will need Raster Driver The raster driver is available as a download from our web site http www star micronics co jp service s print It s important to choose the TUP992 printer with status monitor If you have a printer with presenter attached TMP992 TUP992 as the presenter will not function correctly with the TUP942 driver Memory Switch Utility T9setup exe is currently available from http www star emea com techsupport drivers html Version 1 1 or greater must be used so that the presenter sensor can be configured ASB specifications Available from www starmicronics com Installation You will need to install the printer driver and ensure that the printer can print a self test The installation method varies by interface For a parallel printer the printer can be c
4. Switch FEDCBASB 76543210 HEX lt o gt od000000000000000 0000 lt i gt od000000000000000 MOD lt 2 gt 0000000000000000 0000 lt 3 gt 0000000000000000 goog lt 4 gt 0000000000000000 a000 lt 5 gt 0000000000000000 0000 lt B gt 0000000000000000 o0000 lt 7 gt 0000000000000000 oooga lt B gt O000000000000000 O000 lt a gt 0000000000000000 D0000 lt D gt 4 Character Mode Standard lt 1 gt 9 Top Margin 15mm lt 1 gt 8 Black Mark Detect Invalid lt 1 gt 4 Zero Style Normal Zero lt 1 gt 3 0 Inter Char USA lt 2 gt 5 4 Print Speed Normal lt 2 gt 2 0 Print Density 1 0 lt 3 gt F 8 Page Normal lt 3 gt 4 ANK Pitch 12 dot lt 3 gt 1 lt CR gt Ignore lt 3 gt O Feed Pitch 4mm lt 4 gt 2 0 Printable Area 104mm lt 5 gt 7 O Retract Time Invalid lt 6 gt E Auto Loading Speed High lt 68 gt D Auto Loading Error Invalid lt B gt C Auto Loading Valid lt B gt 3 0 Retract Storage Internal Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 25 xk TBS Verd 2 Recommended Settings Interface USB DIP Switch 1 b2 0 xix Siw 12345678 On ee ee RI Off ak 1 2 Emulation Star Line T 5 6 USB Mode O 8 NE Sensor Connect Memory Switch FEDCBASS76543210 HEX lt 0 gt o000000000000000 2000 lt 1 gt o0o00000000000000 a000 lt 2 gt 0000000000000000 0000 lt 3 gt 0000000000000000 0000 lt
5. mm 100 to 150 um 8 3 A is a reference for the paper roll holder unit paper roll shaft position Adjust or mount the paper roll holder unit for the core diameter and width of the paper you intend to use 8 3 1 Handling 111 5 mm Paper Width See Fig 8 3 1 for the paper roll holder setting position to handle paper widths of 111 5 0 5 mm Position the edge of the paper roll holder onto the central position of the references a and a See the figure to assembly at the correct position Note 1 The paper roll holder is assembled to that position when shipped from the factory 8 3 2 Handling 82 mm Paper Width See Fig 8 3 2 for the paper roll holder setting position to handle paper widths of 82 0 5 mm Position the edge of the paper roll holder onto the central position of the references c and c See the figure to assembly at the correct position Note 1 In this case be careful because the edge of the paper roll holder positioned on the reference is the opposite 8 3 3 Handling 79 5 mm Paper Width See Fig 8 3 3 for the paper roll holder setting position to handle paper widths of 79 5 0 5 mm Position the edge of the paper roll holder onto the central position of the references b and b See the figure to assembly at the correct position Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 Assembly Paper Roll Setup Continued Once the paper roll holder is properly configured for the roll t
6. time Click Herst ta continue Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088377 Date 12 3 2007 12 Step 7 Click on the last option Install from a list or specific location Advanced and click Next Found New Hardware Wizard This wizard helps pon install software for Star TSP 00 Raster Printer with status monitor e If pour hardware came with an installation LD 2 or floppy disk insert it now what da pon want the wizard to do Install the software automatically Recommended e Install from a list or specific location Advanced Click Next to continue Step 8 Next choose the last option Don t search will choose the driver to install and click Next Found New Hardware Wizard Please choose your search and installation options EU CI Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CD ROM Include this location in the search LA Documents and Settings CRECTO Desktops 5 tar Browse e Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose mill be the best match for your hardware Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088378 Date 12
7. 10 connector This connector is common to the PS60L power supply from Star which is the recommend power supply for the TUP900 Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 5 Loading Paper Assembiv Paper Roll Setup It is necessary to adjust the paper roll holder for the width of the paper you use If the setting position is incorrect the paper roll will be supplied improperly to the mechanism which in turn causes paper transport problems Thus it is should be properly adjusted al o sa A The following table shows the paper roll in e holder and paper core inner diameter range Paper roll Holder Types Diameter Ranges es E FI mil tat Bahi 2 Meee Puck Fig 8 3 A Paper roll Holder 1 25 4 mm 1 Align paper coll edge with reference 3 Align paper roll edge with reference al Paper roll Holder 2 50 8 mm 1 Paper roll Holder 3 76 2 mm 1 Fig 8 3 1 Note 1 The unit is assembled for 1 inch paper cores when shipped from the factory Also it is set for a paper width of 111 5 0 5 take up width of 112 0 5 1 when the printer is shipped from the factory We Align paper roll edge with reference c Fig 8 32 Abn paper roll edge wilh reference by Align paper roll edge with reference b HEEE Roll Holder Size Paper Thickness 1 or 25 4 mm 65 to 100 um Fig 6 3 3 2 or 50 8 mm 100 to 150 um 3 or 76 2
8. 3 2007 13 Step 9 Click on Have Disk Found New Hardware Wizard Add Printer Wizard Select the manufacturer and model of your printer If your printer came with an installation disk click Have Disk If your printer i not listed consult your printer documentation for a compatible printer Show compatible hardware Manufacturer Printers Agta Alps Apollo Sof AGFA AccuSet 800 Apple Su APS PS a AGFAAccuset SU0SF 52 3 ml l Have Disk Tell me why driver signing ls important Step 10 Click on Browse Install From Disk A Insert the manufacturer s installation disk and then Ok make sure that the corect dive is selected below TI Copy manufacturer s files from 7 J Step 11 At the top in Look in click on Desktop Open the Star folder Open StarRas Click on OEMPRINT INF and click the Open button then click OK Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088379 Date 12 3 2007 Locate File Lookin TET i386 OEMPRINT INF Document a l ail File name My Computer Files of type Setup Information int Step 12 Choose the TUP900 without Status Monitor and click Next Then click Next to finish the driver installation Vou will click Finish to close the Wizard Step 13 Open Printers an
9. 4 gt oOoo00000000000001 0001 lt 5 gt 0000000000001010 000A lt B gt 0000000100010001 0111 lt T gt DOD0000O00ODO0000D0O 0000 lt 8 gt 0000000000000000 0000 lt 9 gt 0000000000000000 0000 lt D gt 4 Character Mode Standard lt 1 gt 9 Top Margin 15mm lt 1 gt 8 Black Mark Detect Invalid lt 1 gt 4 Zero Style Normal Zero lt 1 gt 3 0 Inter Char USA lt 2 gt 5 4d Print Speed Normal lt 2 gt 2 0 Print Density 1 0 lt 3 gt F 8 Page Normal lt 3 gt 4 ANK Pitch 12 dot lt 3 gt 1 lt CR gt Ignore lt 3 gt O Feed Pitch 4mm lt 4 gt 2 0 Printable Area 80mm lt 5 gt T O7 Retract Time 0 5sec x 10 lt 6 gt E Auto Loading Speed High lt 6 gt D Auto Loading Error Invalid lt 6 gt C Auto Loading Valid lt 6 gt 8 Presenter Paper Cut E ject lt 6 gt 4 ASB Paper Position Valid lt 6 gt 3 0 Retract Storage External Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 26 Specifications Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883714 Date 12 3 2007 2 Specifications BASIC SPECIFICATIONS Printing Specifications 1 Print Method Direct Thermal Line Printing 2 Dot Configuration 832 dots line 3 Dot Density 8 dots mm 203 DPI 4 Printing Region Maximum 104 mm See figure below 111 5 0 5 mm Maximum paper width 104 mm Maximum print region 832 dots 3 75 mm 3
10. 75 mm 0 125 mm Fig 3 1 4 Print Region Notes 1 The mechanism can handle paper widths of 79 5 0 5 to 111 5 0 5 mm However it is recommended that a print layout is set that allows plenty of print margin on the left and right sides for the paper that is used Also the standard position of printing to the paper width is center of the paper width Left and right margins in the printing region are recommended to be a minimum of 3 75 mm 2 When using a paper width that is less than the maximum print width of the head 104 mm consider the recording paper feeding state so that the print region does not leave both edges of the recording paper 5 Print Format Maximum 69 columns 12 x 24 fonts Maximum 34 columns 24 x 24 Chinese character fonts Only on Chinese character models 6 Character Space Programmable 7 Print Speed 1 HS mode Maximum 150 mm s 2 LQ mode Maximum 110 mm s 3 HQ mode Maximum 60 mm s 4 Two Color Printing Mode Maximum 60 mm s Note 1 Printing speed varies according to the processing speed of the controller and the temperature control using the head thermistor 8 Paper Feed Thermal Mechanism Module Friction Feed Method Presenter Module Roller Friction Feed Method 7 Models that do not have a presenter employ only thermal mechanism paper feed specifications 9 Paper Feed Pitch 0 125 mm 1 step on the paper feed pulse motor 10 Line Width 4mm 3mm 11 Cuttable Sheet Length 75 to 300 mm 12 P
11. PSWI 3 Data Length 8b f7bt DIPSW1 4 Parity Check Disabled Embed 000 DIPSW1 5 ParitySelecion Odd Cid Een DIPSW1 6 Handshake DTRMode XomXof Mode 3 DIPSW1 7 Reserved OFF DIPSW1 8 Reserved OFF SAW lt Details for Baud Rate Settings gt DiPsw1 1 JDIPSWI2 PO Badal ON fon y 8600p oF ON 4800 ps on Jor 1920 bps OFF Jom 3 88400 bps 23 Printing a Self Test Page Testing Printing a Printer Self Test Page The TUP900 like all Star printers has a built in diagnosis printout that can be manually printed to check the printer s current configuration This Self Test page also allows the user to confirm that the printer is in fact operating properly 1 2 3 4 To print a printer self test simply follow the steps listed below Turn the printer s power switch to the OFF position Press and hold the paper feed switch SW1 Turn the printer s power switch to the ON position Release the paper feed switch SW1 NOTE In order to print a self test page the printer must be properly loaded with paper and must have its power supply connected to a live power source Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 24 Example of Self Test eee TBS Ver4 2 b2 0 xxx Interface USB DIP Switch 1 SW 12345678 On EE Off 1 2 Emulation Star Line T 5 6 USB Mode O 8 NE Sensor Connect Memory
12. TUP900 Troubleshooting Guide Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Revision 1 2 Date 12 3 2007 Table of Contents e Getting Started o Cable Connections 4 o Loading Paper 5 o Paper Feed Sensor Adjustment 7 e Driver Installation o Driver Setup 9 e Troubleshooting o Troubleshooting Printing Problems 16 Control Panel 17 Error Conditions 19 Dip Switches 21 Self Test 23 O O O Y e Specifications o Basic Specifications 27 e Maintenance o How to clean the sensor 29 e Status Monitor Setup o Status Setup 33 Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088372 Date 12 3 2007 Getting Started Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088373 Date 12 3 2007 Printer Components Cable Connections Assembly Installing the Interface Place the interface sub assembly into the interface slot as shown Take care to be sure the interface cartridge is seated properly into its connector Required A 4 2 Phillips Screwdriver Using a 2 Phillips screwdriver install the mounting screws included with the printer Interface Type Parallel HHF s A i Serial wo 0 0 000 0O0O0OOO OS 01 20 O O O O O Q Q Q Q Q 014 Connecting the Power Adapter I ndustry Standard Power Connector The TUP900 s power supply input is a female Hoshiden TCS7960 5320
13. ablebelow 2 o DIPSW1 2 Emulation See table below 2 o DIPSW1 3 Reserved FixedatON oo e DIPSw1 4 Sensor Adjustment Mode Enabled Disabled DIPSWI6 Resetby INT Signal JEmbeds osae DIPSW 6 BUSY Condon Reception BuforFUOFFLNE Recepton Bufer Ful DIPSW1 7 Reserved Fixed at ON f Z oOo ooo d y O DIPSWi8 NE Sensor Contact State FI Nonsona oona 2 When mounted with a RS 232C interface lt At Ex factory All are turned ON gt sr Dipswtijemuaior Issib Dipswit ljemuaton 7 ISestabisbew277 77 DPSWIS jResened FAO O N DIPSWTA Sensor AdusimentMode Enabled Deae DIPSWT5 Reserved FuedatOn l DIPSWT6 BUSY Condon Recoplon BuferFUNOFELINE Revopion Buter Ful esmes Fedro DIPSW8 NE Sensor Contact State FI Nonon eona 1 Be aware that operations are not guaranteed if the state set using this bit and the actual NE Near End sensor contact state are different 2 Emulation DIPSW1 1 DIPSW1 2 2 Emulation ON STAR Line Mode OFF ON STAR Page Mode supported by ROM version 2 0 later Reserved OFF ESC POS Mode supported by ROM version 3 0 later Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 3 When mounted with a USB interface lt At Ex factory All are turned ON gt Tpipswi Function ONO DIPSWw1 1 Emulation_____ Seetablebelow 3 DIPSW1 2 Emulation See table below 3 DIPSW1 3 Reserved FixedatON f
14. ar Micronics America Inc 1150 King Georges Post Rd Edison NJ 088374 Date 12 3 2007 9 DRIVER INSTALLATION Step 1 To download drivers from our website go to the below link http www starmicronics com printers printers pages support drvr frames drvr framset html You will need the Raster driver When you click on the link to open the driver you will see the Printer Driver installer shown below StarRas Welcome to the Star Printer Driver Installer To automatically install a printer choose the model and port and type the printer s name then click Automated Printer Install To manually install your printer click the Extract button and then use the Windows Add Printer Wizard Mote USB and Ethernet printers can only be manually installed Step 2 Parallel Serial Installation In the driver menu choose your TUP900 printer model TUP942 or TUP992 For Port choose LPT1 for Parallel then click on the 1 option Automated printer install Star Micronics Star Raster Printer Driver Windows E sF Exit Step 3 Sav NO to the Language Monitor StarRas The printer vou are installer supports the monitoring of its status This driver monitors the printer s status by using a Language Monitor Would vou like bo monitor the printer s status by installing the Language Monitor Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088375 Date 12 3 2007 10 Step 4 When you
15. covery Error Printing stops because of Blink 500msec detection of the high temperature of the head Recoverable Errors PE Error Blink 500msec NE Error Blink 2000msec Cover Open Error ON Black Mark Error Blink 50Omsec Non recoverable Errors Auto cutter Errors i 125msec Power Voltage Errors Blink 2000msec 19 Identify Error Conditions This error automatically cancels E errors by varying the status internally on the printer Error Cause How to Recover Printing Stops Because Blink OFF Head Thermistor Automatic Recovery Detection of High 500msec Temperature when Head Thermistor Temperature Head Detected When Temperature Detected to detected to be Drop When detected to b over 60 C under 55 C This error cancels errors while maintaining the printer s status by executing a determined error recovery means Error ause How to Recover NE Error m ma enough paper Replace the paper 2000msec PE Error ON Blink Paper Out Detection 1 Open the cover and remove the paper in 500msec the presenter and printer 2 Replace the paper 3 Manually setting of the paper Set the paper and close the cover Error cancel SW input Auto loading of the Paper Close the cover Insert paper into the printer s paper supply inlet Auto loading starts 4 Cut paper 5 Paper discharged to front of presenter when presenter is connected Cover Open JON ON over Detected to 1 Remove paper in the presenter and in the Error printer 2 Manual
16. d Faxes and the TUP900 driver should be listed Vou have successfullv installed the TUP900 printer Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883710 Date 12 3 2007 15 Troubleshooting Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883711 Date 12 3 2007 16 TROUBLESHOOTING Below is a list of common issues that may occur with the TUP900 and resolutions for those issues Issue Customer does not use paper adjustment to fit the paper size of the roll causing the paper to shift around Resolution The TUP900 has a paper guide that can be adjusted to use paper that is 830mm 112mm in width The paper guide is black and plastic and is located behind the presenter and can be adjusted to fit the paper width Issue Paper jams in the presenter and it errors out and doesn t complete printing Resolution Open presenter in the front and clear out paper jam to resume printing Issue Customer would like the printer to loop in the presenter to avoid customers pulling the receipt out while it is still printing Resolution Use the TUP900 configuration utility to enable the Looping feature Issue When the receipt is finished printing it feeds extra paper and errors out Issue Print jobs are remaining in print queue and do not print Resolution Clean the sensor on the presenter Issue When the receipt is finished printing it feeds extra paper and errors out Resolution
17. d of this document Download the settings and confirm that the printer shows NSB and ASB set to on the self test Getting printer status The next step is to confirm that you can see the status We have provided both a VB code VC code as well as documentation on how to get the status back from the printer For this to work you will have to ensure that the TUP900 is the only printer set to the connected port The suite of available programs SM Language Monitor Wh SMJSMonDLLADG e VBSample m VCSample VCSample Project Other recommended reading is the printer driver manual Date modified Type Size meta MANUAL PDF 11 4 2007 7 47 PM PDF File 9 7 KE Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883720 Date 12 3 2007 37 You can create errors on the printer such as paper low and paper in presenter and you should be able to see the status change inside your own application by using our dll and sample code So that you can relate the errors you see on the screen to actual errors please refer to the ASB specification manual Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883721 Date 12 3 2007
18. e printer recommended for parallel and USB Please choose the driver accordingly and say YES to the question re Status Monitor installation If you intend to use the printer without status monitor only recommended for serial printers please choose the driver and say NO to the question re Status Monitor installation StarRas The printer you are installer supports the monitoring of its status e el This driver monitors the printer s status by using a Language Monitor Would vou like bo monitor the printer s status by installing the Language Monitor Step 4 It will extract a Star folder to the desktop click OK to close and click Exit from Raster driver 5tarRas The Folder Star has been created in the same directory From which this installer was executed All files have been extracted inta the Star folder Use the Add Printer Wizard to manually install your printer Step 5 Turn the printer ON and the Found New Hardware Wizard will come up Step 6 Choose the last option No not this time and click Next Found Mew Hardware Wizard Welcome to the Found New Hardware Wizard Windows Will search for current and updated software by looking on Your computer on the hardware installation LLI or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to windows Update to search for software 5 Yes this time only Ces now and every time connect a device e No not this
19. le and from sliding left or right 2 Power on the printer If the paper does not automatically feed through the presenter on power up then you will see a solid red light on LED 2 that will start flashing after a second or two following power up At this point the paper width sensor needs an adjustment 3 Power off the printer 4 Remove the printer from the kiosk and turn it upside down to locate the Paper Feed Sensor assembly Make sure the Presenter is closed ehhh ARANA 109 LAL A i Black Raised Positioner l Y ca ee 5 Turn the printer over and position the end of the paper under the rear white feed rollers and slide the paper into the paper feed area 6 Power on the printer You will see 2 lights a solid green power LED 1 and a solid Red error light on LED 2 that will start flashing after a second or two following power up If the printer needs a fine adjustment of the Paper Feed Sensor turn the printer over in order to access the sensor assembly 7 Slowly slide the black raised positioner on the paper feed assembly until the red error LED2 stops flashing and the paper begins to feeds Warning Over adjustment will cause the paper to snag on the sensor 8 At that point the paper width sensor is set properly to detect the new paper and the printer is ready to be installed in the kiosk Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 Driver Installation St
20. ly setting of the paper Set the paper and close the cover Error cancel SW input Auto loading of the Paper Close the cover Insert paper into the printer s paper supply inlet Auto loading starts 3 Cut paper 4 Paper discharged to front of presenter when presenter is connected Black Mark JON hite detected over Black mark paper size error 400 mm long Replace the Black Mark paper Adjust sensitivity in the sensor adjustment mode Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 20 This error requires the printer to be reset after executing a determined error recovery means because a fatal error has occurred The printer many need to be TM TA if the same error occurs even after resetting the printer 125msec 250msec Presenter the Presenter 500msec Access Errors 50msec Access Errors Presenter Paper Jam Errors FLASH Access Errors EEPROM Access Errors Thermistor Errors Blink Head Repair 1500msec Thermistor Error Value Detected Blink Power Voltage Check repair the power 2000msec Error Value supply Detected Power Voltage Errors SRAM Access Errors Blink SRAM Access Repair 1000msec Errors Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 21 Dip Switch Setting 1 When mounted with a parallel interface lt At Ex factory All are turned ON gt DIPSWI JjFunction PON FR DIPSW1 Emulation Seet
21. main board to OFF SW Input NEC No SW Input j Sensor Adjustment Mode for PE Black Mark 3 When Online SW Input Operation sw PaperFeed 1 SW1 SW2 Hold for 2 sec Printer Software Reset 1 Details for Paper Feed Specifications Presenter Contact Status Black Mark Function Paper Feed Specifications Non contact Disabled Paper feed continues while SWI is input Enabled Performs TOF operation Contact Disabled Paper Feed Full Cut Presenter Paper Discharge Ignores SW input under the following conditions e When LF motor is operation e When paper is being supplied to the presenter Enabled TOF Full Cut Presenter Paper Discharge Ignores SW input under the following conditions e When LF motor is operation e When paper is being supplied to the presenter 4 When errors occur SW Input Paper Discharge 2 Function executed only under the following conditions e Cover is closed No Paper Error cancel operation according to MSW1 E settings 2 Paper Discharge This function cancels the paper wait state of the platen that exists when there is no paper detected when printing by feeding paper Paper can be easily removed without opening the cover by using this function However caution must be exercise in using this function when there is no paper being waited for at the platen because over use can damage the print head E LED Specifications aus Power LED Error LED Normal State OO ON OFF Auto re
22. nc 1150 King Georges Post Rd Edison NJ 0883718 Date 12 3 2007 39 IE Star TUP900 Configuration Utility El pci ho soul ASB Status Checking Enable NSB Status Checking Enable Return Presenter Status Recommended settings It s recommended that vou enable the Loop HOLD eject setting This wav if a customer does not take the ticket it will be possible to eject the ticket either bv a timeout or command Anv subsequent ticket will print just the ticket will push the previous ticket out of the printer onto the floor EA Star TUP900 Configuration Utility mer jib 1 pue E l mat ma mal 7 ma kal Presenter Behaviour No Loop Hold Eject Presenter Timer fee aii The presenter timer depends on how you want to control the eject The settings in the windows driver will override the settings here or you can simply monitor the status and send your own commands Example showing the retract eject feature being set to automatic and to 15 seconds Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883719 Date 12 3 2007 36 Paper Type Cut Action End Page End Doc Full Cut Full Cut Presenter Control Paper Retract Enabled Paper Retract Timeout Com Disabled E Enable Vertical Mount Mode reverse printing Set options to defaults The printer will eject or retract depending on the memory switch setting A complete list of Presenter commands are at the en
23. o be used simply insert the roll holder into the paper core as show Be sure that the cut end of the paper roll is properly cut to ensure proper paper loading ee E X X X Heat sensive Side Recording Sida To aid in the installation of the paper roll the TUP900 s mechanism is hinged to the base of the pris El qa p de He MLA MET Lift handle and pull unit forward a PGi ok Position the paper roll as shown In this position it will be much easier to access the paper inlet for loading of paper Camper rolas of Paper nigi i No p ku _ ning ki al En a ne 5 fi i i e dl Slide the cut end of the paper roll into the paper inlet being careful to feed the paper underneath the damper rollers NOTE The semi auto paper loading of the TUP900 can sometimes cause the printer to enter an error condition if paper is not allowed to feed smoothly into the paper inlet path In the event of an error reset the printer by turning the power switch FF and then ON again Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 Paper Feed Sensor Adjustment TUP900 Paper Feed Sensor Adjustment See photos below This is a multi step process 1 Ensure that the paper is loaded on the spindle and that the two black plastic sleeves are positioned on either side of the paper roll in order to keep the roll centered on the spind
24. onnected and the driver can be installed manually and with a USB printer you should install the driver files and then connect the printer Assuming USB Interface Extract and run the Raster driver installer Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883717 Date 12 3 2007 Star Micronics Star Raster Printer Driver Windows E lt P Star TUPS92 Raster Printer LPT 1 Star TUPS92 Raster Printer Automated Printer Install Extract and display the users manual Extract files for installation via Windows Add Printer Wizard Exit Extract the files for a manual install e Connect the printer and follow the prompts to allow the printer driver to install e Print a windows test page observing that the printer prints loops and cuts the paper Configuration Driver In most cases the windows popup should be disabled so that in the event the printer cannot print the status box does not appear Please also ensure that the driver has exclusive access to the port This means that you can have another printer driver installed just it cannot be connected to the same port as the printer you are monitoring Printer If you have a TUP992 with presenter you will need to configure the memory switches for correct operation Mandatory settings In order to get the status of the presenter you must enable the presenter status In addition to enabling ASB and NSB on the printer Star Micronics America I
25. r printer has been successfully installed it will create a printer icon in Printers and Faxes If you would like to print a test page say yes when prompted Your printer is now installed and ready to print StarRas our printer has been successfully installed W would you like ta make it your default printer USB Installation Note Make sure the printer is turned off the USB cable can be plugged into the computer and the printer Step 1 The Printer Driver installer will come up StarRas Welcome to the Star Printer Driver Installer To automatically install a printer choose the model and port and type the printer s name then click Automated Printer Install To manually install your printer click the Extract button and then use the Windows Add Printer Wizard Note USB and Ethernet printers can only be manually installed Step 2 For USB printers need to be installed manually click on the 3 option Extract Files for installation via Windows Add printer Wizard Star Micronics Star Raster Printer Driver Windows 2E xP P992 Raster Printer Station 1 Automated Printer Install Extract and display the users manual Extract files for installation via Windows Add Printer Wizard Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088376 Date 12 3 2007 11 Step 3 If you intend to use the status monitor function to get status from th
26. rint Head Line Thermal Head 13 Presenter With Recovery Function 7 These specifications do not apply to models that are not equipped with a presenter 14 Emulation Star Line Mode Star Page Mode ESC POS Mode Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 28 Maintenance Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 0883715 Date 12 3 2007 29 11 MAINTENANCE Perform the following maintenance periodically Maintenance Periods Every six months or after a million lines of printing Location of Maintenance Each detector and the vicinity Content of Maintenance Clean away and paper dust or dirt and dust adhering to the detectors in the presenter Note 1 Always verify that the power supply has been turned OFF when performing maintenance on the presenter Note 2 Remove the two screws on both sides of the presenter as shown in Figure 11 and rotate the rear guide upward to remove any dust and dirt on the paper detector in the presenter After performing maintenance return the rear guide to its original status and tighten the screws When doing so do not allow the screws to catch on the wires in the Figure 11 Screw TAT 2 6 FC 06 0 FP Screw TAT 2 6 FC 06 0 FP Rear Guide Rotate Paper Detector Figure Il 1 Star Micronics America Inc 1150 King Georges Post Rd Edison NJ 088371 Date 12 3 2007 30 Right View
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