Sony UP-GR700 User's Manual
Contents
1. 1 Filter cover 21 Provided to prevent the printer from becoming clogged with dust 2 Paper output slot Printed pages are output from the printer here Lock lever for the front door Used to open the front door when loading or replacing the ink ribbon and paper roll or cleaning The front door is very heavy Be careful when opening it Paper scrap tray 17 While printing a margin is left between printouts The excess portions of these margins are cut and dropped into this paper scrap tray STATUS indicator Indicates the status of the printer For detailed information on how this indicator light so and its meaning see Relationship Between the STATUS Indicator and the ERROR indicator on page 5 ERROR indicator Indicates the error status of the printer For detailed information on how this indicator light so and its meaning see Relationship Between the STATUS Indicator and the ERROR indicator on page 5 Cut button 14 Press this button using a sharp pointed object such as a tip of a mechanical pencil while the STATUS indicator is lit in blue to feed roll paper by about 10 cm 4 inches and chop off the fed excess paper OPower switch Press this switch to turn the printer on or off N AC IN power source connector 8 Use the proper power cord for your local power supply not supplied Refer to Warning on power connection on page 2 USB connector 8 Connects to a computer equi2. W51 Ink ribbon has run out Please replace the ink ribbon W52 Please place the proper size of paper and ink ribbon in the printer Also check the paper size setting of the printer driver W53 Front door is open Please close the door W54 Ink ribbon is not set Please set an ink ribbon W55 Paper roll is empty Please replace the paper roll w56 Paper is not loaded properly Please re set the paper roll into the printer W57 Please place the proper size of paper and ink ribbon in the printer Also check the paper size setting of the printer driver W58 Front door is open Please close the door W59 Received an invalid command Please try printing again w60 Received an invalid parameter Please try printing again w61 Printer is initializing Please wait a minute W73 Failed to detect the ribbon mark Please check the ink ribbon W74 USB cable is not connected W75 Data transfer failed Please try printing again W78 Ink ribbon is not working Please try printing again W79 Head unit position is abnormal Please try printing again Troubleshooting Before submitting the product for repair please recheck the following If the unit still does not operate properly contact your supplier or the nearest Sony Service Center Problem Cause and Remedy Cannot load the paper The paper roll is not load correctly to the paper core shaft Load the paper roll to the paper core shaft payin
3. Attach one edge of a strip of adhesive tape over the entire end of the ribbon then attach the other edge of the adhesive tape on the end of the take up side ribbon Wind the spools to feed the ribbon out 5 Turn the take up side ink ribbon several times to remove the slack from the ribbon Turn the spools of the take up side ribbon until the ribbon is smoothed 6 Turn the power of the printer on After confirming that the red ERROR indicator goes off press the cut button using a sharp pointed object such as the tip of a mechanical pencil to chop off the leading portion of the paper about 10 cm 4 inches If the Paper Jams When the ERROR indicator lights in red and on the monitor of the computer connected to the printer the error number E05 and the error message Paper jam during feeding are displayed the paper jam has occurred Proceed as follows It is recommended that you put on gloves when handling a paper roll 1 Confirm that the printer is turned on If not turn the printer on Open the front door Remove the ink ribbon Take out the leading edge of the paper and check whether or not a paper jam has occurred 5 ifthe leading edge of the paper is bent or folded cut this portion off in a straight line using a pair of SCiSsOrs 6 Wind back the leading edge of the paper back onto the paper roll T Tum the printer on again 8 Set the roll paper and ink ribbon agai
4. door will come forward and open automatically 3 Take out the paper core shaft stored inside the printer 4 Remove the left plate of the paper core shaft as 5 illustrated Pushing the lever to the inside in the direction of the arrow remove the left plate Left plate Right plate Insert the shaft attached to the right plate of the paper core shaft into the center of the paper roll Pay attention to the direction of the seal attached to the paper roll ma HNN When attaching the paper roll be sure not to damage the paper roll with the paper core shaft 6 Push the left plate removed in step 4 back onto the shaft firmly Loading the Paper Roll and Ink Ribbon 11 uolyesedO 7 Push the shaft coming out from the left plate in so 12 as to lock the right plate Be careful not to push this lever Push here Confirm that the white portion appears through these four holes Confirm that the right plate is locked securely While holding both ends of the paper core shaft with the paper roll insert it into the printer Loading the Paper Roll and Ink Ribbon 10 white holding both ends of the paper from the paper roll insert the paper between the guide rollers and feed it in with your hands until the paper end appears on the other side Guide rollers 11 insert the paper from the paper roll into the guide pla
5. and the ink ribbon are contained where it will be subject to high temperatures high humidity dust or direct sunlight After opening the bag use the ribbon and the paper roll as soon as possible When storing the remaining paper and ink ribbon after partial use put the ribbon and the paper roll back in their respective bags Printing from the Computer Printing from the Computer Before starting to print e Confirm that the printer and computer are connected page 6 e Confirm that the paper roll and the ink ribbon are correctly installed page 11 To adjust the picture quality of a printout You can adjust the picture quality of a printout For detailed information refer to the instructions for the printer driver included on the CD ROM disc supplied To select the lamination type of printout The lamination can be selected between glossy and matte type Glossy Glossy surface Matte Foggy pattern surface The default setting of the lamination type is Glossy For detailed information refer to the instructions for the printer driver included on the CD ROM disc supplied To select the size of printouts You can make printouts of either 203 x 254 or 203 x 305 mm size 8 x 10 or 8 x 12 inch size using the 2UPC R710 Self Laminating Color Printing Pack 203 x 254 mm size 8 x 10 inch size is the default setting You can select the desired size for your printouts using the printer driver For detailed informat
6. foreign matter in the cabinet the unit is liable to fail or present a risk of fire or electric shock If the unit malfunctions or if a foreign body falls into the cabinet disconnect the power immediately and consult your Sony service facility or your Sony dealer Installation e Avoid placing the unit in a location subject to mechanical vibration high humidity excessive dust direct or excessive sunlight extremely high or low temperatures e Ventilation holes are provided to prevent the unit from overheating Be careful not to obstruct them with other objects or by covering the unit with a cloth etc Ventilation holes Ventilation holes If you obstruct the ventilation holes the unit may not offer full performance On condensation If the printer is subjected to wide and sudden changes in temperature such as when it is moved from a cold room to a warm room or when it is left in a room with a heater that tends to produce quantities of moisture condensation may form inside the printer In such cases the printer may not work properly and may even develop a fault if you persist in using it If moisture condensation forms turn off the power and leave the printer standing for at least one hour If the printing pack is subjected to wide and sudden changes in temperature condensation may form on the ink ribbon or paper This will cause the printer to malfunction Also if the printing pack is used in th
7. inches Printable pixels 2444 x 3044 dots for printouts of 203 x 254 mm size 8 x 10 inch size 2444 x 3644 dots for printouts of 203 x 305 mm size 8 x 12 inch size Glossy laminating type 203 x 254 mm size 8 x 10 inch size Approx 43 sec 203 x 305 mm size 8 x 12 inch size Approx 48 sec Matt laminating type 203 x 254 mm size 8 x 10 inch size Approx 53 sec 203 x 305 mm size 8 x 12 inch size Approx 58 sec Input connector AC IN for power Mass Picture size Printing time Interface Hi Speed USB USB2 0 Accessories supplied Feet 2 CD ROM 1 Software License Agreement 1 Before Using this Printer 1 Warranty Card 1 Optional accessories Self Laminating Color Printing Pack 2UPC R710 series Air Filter Design and specifications are subject to change without notice Specifications List of Messages List of Messages Error numbers and error messages appear on the monitor of the computer connected to the printer Please take the remedial actions shown next to the message to correct the problem Error numbers and error messages requiring the printer to be turned off and on When the following error numbers and error messages appear on the monitor you should turn the printer off Please take the remedial actions shown next to the message to correct the problem Then turn the printer on again If the error message and the error number are still displayed and the problem has
8. the STATUS indicator is lit in white After printing is finished the printed paper is ejected from the output slot The printing time depends on the image size Once printing has been completed the STATUS indicator turns to blue Do not open the front door while printing If the printer does not print When the ERROR indicator is lit or blinks in red you cannot operate the printer Also an error message appears on the monitor of the computer Take remedies according to the advice given in List of Messages on page 22 and Troubleshooting on page 23 If the paper or ink ribbon runs out while printing If the paper or ink ribbon runs out while printing the ERROR indicator starts blinking in red and the error message appears on the monitor of the computer For detailed information on how to replace the ink ribbon and paper roll see Removing the Ink Ribbon and Paper Roll on page 14 When the paper scrap tray is full When printing a margin is left between printouts The excess portions of these margins are cut and dropped into the paper scrap tray e The capacity of the scrap tray is good for one roll of paper only for 170 printouts However the scrap tray may fill up sooner for some reason When the paper scrap tray is full throw the scraps of paper away e Be sure to throw the scraps of paper away each time you have used up one roll of the paper When it is full throw these scraps of paper away as
9. O T Pull the lock lever for the front door up to open the front door If you release the lever after pulling it up the front door will come forward and open automatically The front door is heavy Be careful when opening it 2 Remove the large cushion placed on the front door Large cushion 3 Remove the tape attached at the left side of the ink ribbon base 10 Loading the Paper Roll and Ink Ribbon Packing material such as the large cushion removed in step 2 is needed when transporting the printer so we suggest you keep it Before loading the paper roll and ink ribbon Confirm that the printer is powered on If not turn the printer power on Otherwise the automatic paper feeding may not be done correctly after loading of the paper roll and ink ribbon is completed Loading the paper roll and ink ribbon e We recommend that you put on gloves when handling the paper roll e Be careful that your fingers or clothing are not pinched or caught by the front door or the protuberance on the front door e Since the thermal head is still very hot just after printing is finished be careful not to touch the thermal head when loading the paper roll and ink ribbon and be careful not to damage the thermal head 1 Tur the printer on The ERROR indicator lights in red 2 Pull the lock lever for the front door up to open the front door If you release the lever after pulling it up the front
10. RROR indicator 5 T Troubleshooting 23 U USB port connection 8 Sony Corporation http www sony net
11. S ONY 2 891 198 01 1 Digital Photo Printer Operating Instructions UP GR700 2007 Sony Corporation 2 Owner s Record The model and serial numbers are located at the rear Record these number in the space provided below Refer to these numbers whenever you call upon your Sony dealer regarding this product Model No Serial No To reduce the risk of fire or electric shock do not expose this apparatus to rain or moisture To avoid electrical shock do not open the cabinet Refer servicing to qualified personnel only THIS APPARATUS MUST BE EARTHED To disconnect the main power unplug the AC IN connector For the customers in the U S A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to oper
12. amage the finish Precautions Cleaning the thermal head and paper feeding section When a vertical white stripe appears on the printout or the color distribution becomes uneven clean the thermal head and the paper feeding section such as guide rollers bottom section and paper tray section Also it is recommended that you clean the thermal head and paper feeding section whenever you replace the ink ribbon and paper roll To clean the thermal head Since the thermal head is still very hot just after printing is finished be careful not to touch the thermal head when cleaning it Touching the thermal head may burn you and may cause damage to the thermal head ee 0 Clean the thermal head with a soft cloth moistened with ethyl alcohol Do not use a fuzzy cloth To clean the paper feeding section Paper tray section Clean the guide rollers gently with a soft cloth moistened with water while turning them Clean the bottom section and paper tray section gently with a soft cloth moistened with water If it is difficult to remove dust such as the dust from the ink ribbon Clean the dirty parts with a soft cloth moistened with ethyl alcohol Cleaning the filter Ventilation holes are provided on the both sides of the printer Clean the filter on the side panel of the printer It is recommended that you clean the filter
13. and paper roll page 9 Ink ribbon is left even though the error number W51 and the error message Ink ribbon has run out Please replace the ink ribbon are displayed This is not a malfunction Extra ink ribbon is provided Remove the current ink ribbon and load a new ink ribbon and paper roll page 9 A vertical white stripe appears on the printout Dust may have accumulated on the thermal head Clean the thermal head elements with a soft cloth moistened with alcohol page 20 Troubleshooting 23 snosue eosiy SNnoeue eoSIN If the Ink Ribbon Breaks during Use The remaining ribbon can be used after repairing it with adhesive tape Before starting to repair the broken tape be sure to turn the printer off In this case data will be lost T Remove the torn ink ribbon there may be a portion of the paper half printed 2 Take out the leading edge of the paper and cut off the portion of the half printed paper as required 3 Set the paper roll back as it was Be sure that you can see the leading edge of the paper through the three holes Feed the paper until you can see the leading edge of the paper through the three holes 4 Pull out the supply side ribbon attach one edge of a strip of adhesive tape over the entire end of the 24 Troubleshooting ribbon then attach the other edge of the adhesive tape on the end of the take up side ribbon
14. ate this equipment All interface cables used to connect peripherals must be shielded in order to comply with the limits for a digital device pursuant to Subpart B of Part 15 of FCC Rules Warning on power connection 1 Use the approved Power Cord 3 core mains lead Appliance Connector Plug with earthing contacts that conforms to the safety regulations of each country if applicable 2 Use the Power Cord 3 core mains lead Appliance Connector Plug conforming to the proper ratings Voltage Ampere If you have questions on the use of the above Power Cord Appliance Connector Plug please consult a qualified service personnel Table of Contents Introduction Features Gada b 4 Basic Application Example 222211122111211 4 Location and Function of Parts and Controls 4 Relationship Between the STATUS Indicator and the ERROR indicator ee seuuooeenaaeeaaa 5 Preparation Supplied Accessories sssccsssccsssssssssssssscssesceess 7 Installing the Printer ccsssssssscsssscssssssssseees 7 Placing the Printer 0 00 eeeeeeceesteeeneceeeeeeees 7 CONMECHIONS co oi 8 Installing the Printer Driver 1111211111 8 USB Port Connection 2 0 0 eeecceeeseesteeeeteceeeeeeees 8 Operation Loading the Paper Roll and Ink Ribbon 9 Loading the Paper Roll and Ink Ribbon 9 Removing the Ink Ribbon and Paper Roll 14 Printin
15. e Paper roll is empty Please replace the paper roll appears when the paper or ink ribbon has been used up Remove the ink ribbon and paper roll and then load a new set of ink ribbon and paper roll For detailed information on error numbers see Recoverable error numbers and error messages on page 23 If the paper roll or the ink ribbon runs out while printing is in progress replace both paper roll and ink ribbon at the same time Be sure not to turn the power off when replacing them Otherwise data will be lost 1 Open the front door Since the thermal head is still very hot just after printing is finished be careful not to touch the thermal head when removing the ink ribbon and the Turn both side of the paper toward the inside to paper roll wind the remaining paper 2 Push the white bobbin to the left and pull it toward you to remove the take up side ribbon 3 Push the black bobbin to the left and pull it toward you to remove the supply side ribbon Remove the left plate of the paper core shaft as illustrated Remove the paper roll Pushing the levers inside to the direction of the arrows remove the left plate 5 Load the new paper roll and ink ribbon For details see Loading the Paper Roll and Ink Ribbon on page 9 Loading the Paper Roll and Ink Ribbon 15 uolyes9dO uolyesedO 16 Notes on storage Avoid placing the bag in which the paper roll
16. ecting cable not supplied to wall outlet Computer 8 Connections Loading the Paper Roll and Ink Ribbon Recommended printing pack The following printing pack is made especially for the UP GR700 Be sure to use the ink ribbon and the paper roll in the carton as a set 2UPC R710 Self Laminating Color Printing Pack Ink ribbon for printing 2 Paper roll 2 rolls One set of the ink ribbon and paper roll allows you to print about 170 printouts of 203 x 254 mm size 8 x 10 inch size You can make printouts of either 203 x 254 or 203 x 305 mm size 8 x 10 or 8 x 12 inch size using the 2UPC R710 Self Laminating Color Printing Pack 203 x 254 mm size 8 x 10 inch size is the default setting You can select the desired size for your printouts using the printer driver For detailed information refer to the instructions for the printer driver included on the CD ROM disc supplied When you make only 203 x 254 mm size 8 x 10 inch size printouts one set of the ink ribbon and paper roll allows you to print about 170 printouts However if you make printouts of 203 x 305 mm size 8 x 12 inch size too using the same roll of ink ribbon the total number of printouts will decrease Also some portion of the ink ribbon may be left over Do not use this left over ink ribbon Replace both the paper roll and ink ribbon at the same time Notes on handling the paper roll and ink ribbon One set of the ink ribbon and pa
17. every month Or if the STATUS indicator blinks in blue frequently this indicates that the head is in the cooling state clean the filter If the filter is dirty the time required for cooling the thermal head is lengthened and this causes the printing time to become longer 1 Remove the air filter cover 2 Remove the air filter and then shake the air filter gently to remove dust Air filter Air filter cover 3 Clean the air filter cover 4 Remove dust from the groove on the printer Groove 5 Reset the filter and the filter cover on the printer as they were If the dust can not be removed even by shaking the filter or the filter is very dirty Replace the filter with a new one For detailed information on the replacement air filter contact your Sony Service Center Precautions 21 SNo8UEJ 8oSI N Snoeuej eoSIN 22 Specifications Power requirements 100 to 240 V AC 50 60 Hz Input current 3 A to 1 3 A max while printing Operating temperature range 5 C to 35 C 35 F to 95 F Operating humidity range 20 to 80 External dimensions Approx 370 x 350 x 400 mm WHD 14 5 8 x 13 7 8 x 15 3 4 inches including the maximum projecting parts Approx 30 kg 66 Ib 2 oz printer only Printing system Dye sublimation thermal transfer Thermal head 11 8 dot mm 2560 elements 300 dpi Gradations 8 bits each for yellow magenta and cyan 203 x 254 mm 8 x 10 inches 203 x 305 mm 8 x 12
18. follows 1 Lift up the paper scrap tray first and then pull it out 2 Throw the scraps of paper away 3 Push in the paper scrap tray back in then insert the protruding portions located at the bottom of the Printing from the Computer 1 7 ma HNN uolyesedO paper scrap tray into holes on the paper scrap tray receptacle part of the printer a 020 0098 2000 Notes on storing your printouts e Avoid exposure to direct sunlight or conditions of high temperature and high humidity which could cause the colors to fade e Avoid applying tape to a printout and avoid contact with plastic objects such as erasers and desk mats e Do not allow alcohol or other volatile organic solvents to come into contact with the printouts 1 8 Printing from the Computer Miscellaneous Precautions Safety e Operate the printer using the power source specified in Specifications page 22 Be careful not to damage the power cord by placing or dropping heavy objects on it itis dangerous to use the unit with a damaged power cord If you do not intend to use the unit for a long time disconnect the power cord Unplug the power cord by grasping the plug not the cable itself Do not disassemble the unit There is a danger of electric shock from the internal parts Be careful not to spill water or other liquids on the unit or to allow combustible or metallic material to enter the cabinet If used with
19. g attention to the direction of the seal attached to the paper roll page 11 The paper leading edge of the paper is not fed to the correct position Feed the paper leading edge of the paper to the correct position where you can see it through the three holes page 9 The paper is ejected crookedly or a blank portion that is not printed appears on the printout The left plate of the paper core shaft is not inserted firmly Insert the left plate until the white portion appears through the four holes of the left plate page 12 The printer did not feed the correct amount of paper automatically when you closed the front door after loading the paper roll and ink ribbon The printer is not turned on Turn the printer on The front door is not closed Close the front door firmly and confirm that the STATUS indicator is lit in blue Cannot load the ink ribbon You may be trying to load the take up ribbon and supply side ribbon wrongly Load the ink ribbon after matching the colors of the bobbins of the ink ribbon and those of ribbon gears of the printer correctly page 13 Paper is left even though the error number W55 and the error message Paper roll is empty Please replace the paper roll are displayed This is not a malfunction Extra sheets of paper are provided with each roll of paper Remove the current paper roll and load a new ink ribbon
20. g from the Computer sscssssssssscessees 16 PONUNS ecrane eieae fas echotiseneete oeeog tases bed 16 Miscellaneous PrECJUGO S GG dh 19 Safety w o O ER AAS 19 Installation aa oO Oo aa 19 On Transporting the Printer 1 1 19 Cleaning zda KARA NBA BWA 20 Specifications ssssssscsssscsscscssscesssssssssssssscssccees 22 List Of Messages sssssssssssscsssscsssscsesssssssssssscsssces 22 Troubleshooting sscsssccsssscsssccsssssessecssseccssees 23 If the Ink Ribbon Breaks during Use 24 Ifthe Paper JamS wt zietussesatesstoacetesevess draw 25 INdeX EEE A 26 3 uoRonposu NIN Introduction Features The UP GR700 Digital Photo Printer is a dye sublimation thermal transfer printer providing high quality high resolution 300 dpi and high speed printing of computer image data in full color 256 gradations and 16 7 million colors Basic Application Example Computer provides image data for printing and printer control signals UP GR700 Digital Photo Printer 4 Features Location and Function of Parts and Controls Location and Function of Parts and Controls For more details see the reference pages numbers enclosed in parentheses Front panel Rear panel
21. ion refer to the instructions for the printer driver included on the CD ROM disc supplied Printing Notes Do not look into the paper output slot during printing The sharp edge of the printout may poke your eye or face This may cause loss of sight Also do not insert a foreign object into the paper output slot The cutter may be damaged or broken and a piece of the cutter can cut you Make sure that the paper scrap tray is not full with the excess portions of margins If it is almost full throw the scraps away For detailed information see When the paper scrap tray is full on page 17 The printout is ejected from the output slot Be careful to place the printer on a level surface so that the ejected printout will not drop on the floor For detailed information on the installation of the printer see Placing the Printer on page 7 STATUS indicator Tumonthe printer and computer The STATUS indicator blinks in green and the printer is initializing After a few seconds the STATUS indicator lights in blue When the STATUS indicator is lit in blue the printer is ready to print 2 Send the image data from the computer to be printed The printer starts printing While the printer is receiving the image data STATUS indicator blinks in white The printer starts printing the transferred image data as soon as the print command is sent from the computer While the printer is printing
22. is state spots are likely to appear on the printout To store a half used printing pack replace it in its original packing and reseal the package If possible keep the sealed printing pack in a cool dark location To subsequently use the printing pack place it in its sealed package in a warm room for several hours Doing so prevents condensation from forming when the printing pack is removed from its package On Transporting the Printer Do not transport the printer with the supplied accessories attached Doing so may cause malfunction 1 Remove the feet if attached 2 Open the front door 3 Remove the ink ribbon and the paper roll When handling the paper roll be sure to put gloves on 4 Remove the paper roll from the paper core shaft Precautions 19 snosue eosiy SNoeue eoSIN Itis recommended that you store the ink ribbon and paper roll in the package they came in after you remove them 5 Attach the tape next to the left side of the ink ribbon base as illustrated T Putthe paper core shaft without a paper roll inside the printer 8 Close the front door Q Putthe printer back in its original packing material Cleaning When the cabinet becomes dirty Clean the cabinet with a soft dry cloth or a soft cloth lightly moistened with a mild detergent solution Do not use any type of solvent such as alcohol or benzine or a chemical cloth which may d
23. n 9 After checking that the STATUS indicator is lit in blue press the cutter button to feed the leading edge of the paper about 10 cm 4 inches and then chop off leading edge of the paper fed by about 10 cm 4 inches Troubleshooting 25 snosue eosiy xepul NUI Index A Accessories supplied confirmation 7 Basic application example 4 C Cleaning cabinet 20 filter 21 paper feeding section 20 thermal head 20 Connections 8 E ERROR indicator Relationship between the STATUS indicator and ERROR indicator 5 Error messages 22 23 Error numbers 22 23 F Features 4 Introduction 4 Messages error message and error number 22 recoverable error message and error number 23 O Operation 9 P Paper and ink ribbon before loading 10 loading 9 loading the ink ribbon 13 note on handling 9 note on storage 16 recommended printing pack 9 removing 14 Index when the ink ribbon brakes 24 when using the printer for the first time 9 Paper scrap tray 17 Part Names and Functions Front panel 4 Rear panel 4 Precautions condensation 19 Installation 19 on transportation 19 Safety 19 Preparation 7 Printer Installing 7 transporting 19 Printer driver installing 8 Printing 16 Printouts adjusting the picture quality 16 selecting the lamination type 16 selecting the printout size 16 storing 18 S Specifications 22 STATUS indicator Relationship between the STATUS indicator and E
24. not been solved contact your nearest dealer Message Description and Remedy E00 USB Communication Error Please Check USB Communication E01 Print head does not work up Please re start the printer E02 Print head does not work down Please re start the printer E03 Please check the position of the ink ribbon and re start the printer E04 Error in head controller Please re start the printer E05 Paper jam during feeding Please re start the printer E06 Paper jam during rewinding Please re start the printer E07 Paper cutter is not working Please re start the printer E08 Internal command error Please re start the printer E09 Error in writing flash ROM Please re start the printer E10 Failure in power supply Please re start the printer Ell Failure in grip roller movement Please re start the printer E12 Please check the room temperature thermostat Please re start the printer E13 Please check the room temperature thermostat Please re start the printer E14 Please check the print head thermostat Please re start the printer E15 Please check the print head thermostat Please re start the printer Recoverable error numbers and error messages When the following error numbers and error messages appear take the remedy next to each message Message Description and remedy W50 Printer not ready
25. nter is STATUS printing O ERROR Lit Not lit White Location and Function of Parts and Controls 5 Gw WINNI Indicator status Printer status uoRonposu NI JI STATUS ERROR Means Initializing STATUS O Starting Wait for a while Z AL ERROR Blinks Not lit Green Means the print head is STATUS cooling or the print head is NZ warming gt ERROR Blinks Not lit Blue Print mode The printer is STATUS ready to print O ERROR Lit Not lit Blue 6 Location and Function of Parts and Controls Supplied Accessories Make certain you have received the following accessories The UP GR700 is very heavy The printer should be carried by two persons Be careful when taking the printer out the shipping box Feet 2 CD ROM including the operating instructions and printer driver Before Using this Printer 1 Software License Agreement 1 Warranty Card 1 The packaging materials are needed when transporting the printer so we suggest you keep them Installing the Printer Before setting up the unit and using it be sure to perform the following installation Placing the Printer Check the location where the printer is to be installed A space of about 25 cm 9 7 8 inches is required as illustrated so that ejected printouts will not be dropped on the floor About 25 cm 9 7 8 inches 7 When the printer is unstable If
26. or is closed The printer performs the initial operation Then the printer automatically feeds a certain amount of paper about 10 cm 4 inches and chops the fed part off five times After the printer performs additional movements to set the paper straight the STATUS indicator lights in blue the ERROR indicator goes off and the printer is ready to print If you loaded the paper roll and ink ribbon without turning the power on When you turn the printer on for the first time after loading the new paper roll and new ink ribbon after Loading the Paper Roll and Ink Ribbon performing the initial operation the STATUS indicator lights in blue the ERROR indicator goes off and the printer is ready to print without feeding and chopping the paper In this case it is recommended to feed the paper and cut it five times manually by pressing the cut button Press the cut button once using a sharp pointed object such as a the tip of a mechanical pencil STATUS The paper is fed about 10 cm 4 inches and chopped off 2 Press the cut button four more times Removing the Ink Ribbon and Paper Roll When the STATUS indicator blinks in white and the ERROR indicator blinks in red the paper or ink ribbon has been used up Also on the monitor of the computer connected to the printer the error number W51 and the error message Ink ribbon has run out Please replace the ink ribbon or W55 and the error messag
27. per roll allows you to print about 170 printouts of 203 x 254 mm size 8 x 10 inch size Do not replace the printing pack if it has only been partially used The number of printouts that can be printed may not be guaranteed if you replace the ink ribbon and paper before they have run out We recommend that you put on gloves when handling the paper roll e Stand the paper roll up vertically If you place the paper roll horizontally the paper roll may roll around and fall This may cause an injury rd e Hold the paper roll with both hands so that you do not drop it because it is heavy Dropping it may cause in an injury Hold the paper roll with both hands Loading the Paper Roll and Ink Ribbon When you use the printer for the first time load the paper roll and ink ribbon If the paper roll or the ink ribbon runs out while printing is in progress replace both paper roll and ink ribbon at the same time When you replace the used up paper roll and ink ribbon with the new ones you have to remove the old ink ribbon and paper roll first For detailed information on how to remove the paper roll and ink ribbon see Removing the Ink Ribbon and Paper Roll on page 14 When using the printer for the first time When you use the printer for the first time be sure to remove packing materials put in the printer before loading the paper roll and ink ribbon Loading the Paper Roll and Ink Ribbon 9 ma HNN uolyesed
28. pped with a USB interface USB 2 0 using a USB cable not supplied Relationship Between the STATUS Indicator and the ERROR indicator You can confirm the status of the printer according to the lighting status of the STATUS and ERROR indicators located on the front panel Indicator status Printer status STATUS ERROR Recoverable errors such as STATUS O door open replace O paper and so on The error ERROR message and error number Not lit Lit are displayed on the Red monitor of the computer connected to the printer Solve the problem referring to Recoverable error numbers and error messages on page 23 Errors requiring you to turn STATUS LL the printer off and on Turn O ARJ the printer off once and ERROR then on again The error Not lit Blinks message and error number Red are displayed on the monitor of the computer connected to the printer Solve the problem referring to Error numbers and error messages requiring the printer to be turned off and on on page 22 Means Paper loading is STATUS O completed when loading or replacing the paper roll Lit ERROR and the ink ribbon BI Lit SE Red Means paper roll or the ink STATUS ribbon has been used up 0 Load a new paper roll and Pad E HRDR ink ribbon Blinks Blinks White Red Means image data is being STATUS transferred BA c ta ERROR Blinks Not lit White Means the pri
29. te until you can see the paper through the three holes shown below Three holes When the paper appears through the three holes the paper from the paper roll is set at the correct position Then the STATUS indicator on the printer lights in blue while the ERROR indicator is still lit in red Lit in blue STATUS Lit in red Load the ink ribbon after you finish loading the paper roll White bobbin with a gear Take up ribbon White bobbin Black bobbin with a gear Supply side ribbon Black bobbin 12 Hold both spools with both hands Push the bobbin with the gear of the supply side ribbon into the ribbon gear of the supply side and then push the black bobbin of the supply side ribbon into the black bobbin bearing 13 Push the bobbin with the gear of the take up ribbon into the ribbon gear of the take up side and then insert the white bobbin of the take up ribbon into the white bobbin bearing After attaching the take up ribbon make sure that the ink ribbon does not loosen or is not wrinkled If the ink ribbon is wrinkled smooth it by turning the Loading the Paper Roll and Ink Ribbon 13 uolyes9dO uolyesedO 14 ribbon gear of the take up ribbon in the direction of the arrow 14 Close the front door by pushing it in the center of the door If you close the front door by pushing it on one side the front door may not be completely locked After the do
30. the printer is unstable when you open the front door attach the two feet supplied to the printer 1 Insert the one foot along the rail located on one side of the bottom of the printer Rail Foot Supplied Accessories Installing the Printer 7 me HAN uolyeredald WA 2 Insert the other foot along the rail located on the other side of the bottom of the printer Co nn ecti ons After connecting a USB connecting cable not supplied to the printer and the computer connect the power cord For details about connecting the printer refer to the manuals for the computer or other peripheral devices Before connecting the printer to the computer be sure to install the printer driver Follow the connection procedures described in the computer manual Make sure that the interface cable is connected securely at both ends The printer driver software provided with the printer is not suitable for using the printer connected to a network Operation of the printer is not guaranteed for connection via a USB hub Installing the Printer Driver Install the printer driver provided with the printer For detailed instructions on how to install the printer driver refer to the Readme txt file and the installation manual contained on the CD ROM disc supplied USB Port Connection UP GR700 to ty USB to AC IN connector connector AC power cord not supplied USB conn
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