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Pitney Bowes DM230L User's Manual

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1. 3 30 SV61891 Rev A Printing a Statement of Mailing or Manifest Payment continued SV61891 Rev A DM230L DM330L DM350L Operating Guide Enter your desired postage value using the numeric keypad and then press Enter to confirm Review your entry on the next screen and press Enter yes or Options no to confirm If you selected Enter yes you will return to the Home screen and the message Ready to Print will be displayed If you are using a DM230 L you must print your indicia using a Tape Sheet and if you are using DM330 L or DM350 L press Tape to print the payment indicia NOTE A Statement of Mailing Manifest Payment must always be printed using a Tape Sheet or Tape Strip Once you have completed processing or printing your Statement of Mailing Manifest Payment indicia press the Normal Preset button to reset your mail processing settings 3 31 3 Running Mail Test Print From time to time you or a Pitney Bowes Service Representative Zero Dollar may want to conduct a test print to determine if your DM Series print Indicia mechanism is operating correctly We recommend that you use the Test Print or Zero dollar Indicia so that you do not waste your postage funds The following procedure outlines how to process a Test Print 1 Press the Custom Presets button 2 Select Dcorrect Date Correction option 3 and press Enter to confirm 3 The system will return back to the ready screen
2. Setting Up Accounts 000000 Selecting Account Status Creating an Account Changing an Account Deleting an Account Clearing all Accounts Enabling Account Passwords Enabling the Clear Individual Accounts Feature When setting up accounts the system may prompt you to enter a supervisor password Refer to Changing the Lock Code or Password in Chapter 4 of this guide for more information B 2 SV61891 Rev A 2 Selecting Accounting Status Creating an Account SV61891 Rev A SON a DM230L DM330L DM350L Operating Guide Press the Options key Select Setup Menu then Accounting Setup A list of all the accounting setup options appears Select Accounting Status The display shows whether your accounting feature is on enabled or off disabled and if there are other accounting methods available Press the number corresponding to Disable Accounting to turn the internal accounting off Press the number for Internal Accounting to turn it on If other accounting methods are listed select the number corresponding to that method The account status appears in the display Press the Options key Select Setup Menu then Accounting Setup Select Create Account Type a name for the new account it can be up to 15 alphanumeric characters long Use the alpha keypad to type letters Press the blue key on the alpha keypad to type uppercase characters Press Enter If you have previously set up accounting
3. 1 2 3 4 Press the Options key then Setup Menu then Basic Settings Press the Options key then select Scale Rates Setup Select Scale Vibration Mode Select Normal Setting if your scale is located in a stable environment isolated from vibration and other forces that could affect accuracy Select Adjust for Motion if your scale is in an environment subject to vibrations such as air conditioning vents or closing doors If you select this option your scale will require more time to settle Your attached scale should display O zero with no weight on it To zero the scale 1 Press the Options key 2 Select Zero Scale SV61891 Rev A Turning AutoScale On and Off Setting the Scale Location Code SV61891 Rev A DM230L DM330L DM350L Operating Guide Turn the AutoScale feature on if you want your system to automatically use the weight of the mail you place on the attached scale to calculate the postage If the AutoScale feature is off and you want to use the attached scale you need to select it by pressing the Class key and then entering the number for Use Attached Scale OW B OW PS Press the Options key then Setup Menu then Basic Settings Press the Options key again then select Scale Rates Setup Select AutoScale The display shows the status of the AutoScale feature On or OFF To change the current setting press Enter and the display shows the new status Use this option to enter your g
4. Tape Feeder DM330L only Holds 50 tape strips for use on over sized letters and packages Alpha Keypad Cover Open the cover to use the alpha keypad You use the keypad to assign names to accounts and custom presets Power Lamp Indicator Lights when mailing machine is on Also flashes to indicate an error condition Numeric Keypad Use numeric keypad to manually enter weight postage values eg Corrections Statement of Mailings Manifests or creating names for accounting departments 2 3 2 Getting to Know Your System Parts of the DM350L System SV61891 Rev A SV61891 Rev A DM230L DM330L DM350L Operating Guide Autofeeder Control Panel Contains all of the levers for the feeder section of the DM350L See DM350L Autofeeder Control Panel on the next page for more information Moistener Container Holds the sealing fluid for sealing the envelope flap You feed the envelopes the same way whether you are sealing them or not Tape Feeder Holds 50 tape strips for use on oversized letters and packages DM330L and DM350L Rear Feed Guide Lower this guide when you are feeding a stack of mail Transport Deck This is where you load your mail Side Guide Set this to reduce the skewing of pieces of mail as you feed them into the feeder Moistener Assembly This contains the brush and wick used to moisten the envelope flaps for sealing Autofeeder Transport Release Lever Pull this lever forward to
5. The Ready Screen 3 2 Before you run mail on your system review the Checklist below Make sure your mailing system is plugged into a properly grounded 110 VAC receptacle Always follow the safety precautions in Chapter 1 Check the level of sealing solution in the moistener If you need to add sealing solution refer to Chapter 6 in this guide If you plan on printing tape strips make sure you ve loaded an adequate supply See Chapter 6 for instructions Check that you have enough postage for your mail run Refer to Chapter 5 for instructions on checking the amount of postage in your system and your account When you power up your system the Ready screen appears on the Control Centre operating display If your system has been set up to require a lock code or password you are prompted to enter it A typical Ready screen is show here 0 000kg 0 00 2006 08 17 Class None Place mail on scale or Enter manual weight To process a mail piece from the Ready screen you must place your mail piece on the optional scale or enter the weight of the mail piece manually and then select a class For more information on processing mail please refer to the specific topics later in Chapter 3 If you want to do something other than print postage on an envelope or tape press the Options key This provides you with access to other mailing modes and the system setup options For information on the setup options refer to Chapter 4 in this guid
6. 12 SV61891 Rev A Setting the Distributor Parameters continued SV61891 Rev A DM230L DM330L DM350L Operating Guide ANI LCZ Server Port The server port number identifies the port number on the ANI LCZ server to which your system connects on dial up Primary DNS Server This is the internet address of the Pitney Bowes primary domain name server DNS The domain name server converts your system name to its IP address Secondary DNS Server This is the internet address of the Pitney Bowes secondary domain name server DNS Distributor URL The Universal Resource Locator URL is the web page to which your system connects during dial up 4 13 4 System Setup 5 4 14 Setting Up the Postage By Phone Refill Options Enter Your Postage By Phone Account Number This section describes how to Enter your Pitney Bowes Postage By Phone account number Set a default amount when you add postage to your control centre Password protect the adding postage process Transfer funds from your control centre back to your Postage By Phone account only when shipping your system and when instructed to do so by a Pitney Bowes representative In order to add postage to your account you need a valid Postage By Phone account number 1 2 3 4 Press the Options key Select Setup Menu then Basic Settings Select Refill Setup Select PB Account Number CAUTION If you change your mind and dec
7. 6 10 If you use tape strips of different lengths or encounter frequent tape stalls follow the procedure in this section Setting the tape length tells your system how long to run its tape feed motor 1 Press the Options key 2 Select Setup Menu then Advanced Functions 3 Select Tape Length Adjustment If you have previously changed the tape length setting and want to restore the default factory setting select Reset type length to factory setting The system prompts you to confirm your selection by pressing the Yes Enter key To change the tape length select Enter tape length The system prompts you to measure the tape length in inches After you measure the tape key in the value and press Enter The system displays the new value and prompts you to confirm it Press Enter to confirm 2 Oi SV61891 Rev A Maintaining the Printer Purging the Printhead SV61891 Rev A DM230L DM330L DM350L Operating Guide If you notice missing lines in the digital indicia perform printer maintenance Printing an incomplete indicia may waste postage aoo O O L aa ______ Se SE ooo CANADA BEB FUSTES oo c 00C00 O02 00C0009 00c0 Example of poor streaked indicia M options Press the Options key twice Select Ink Functions The screen displays all of the maintenance 3 Select Maintenance 4 Press Yes Enter to perform maintenance press CE C key twice to go back to the Ready screen If
8. Features 4 25 Rebooting Your System after an Update or Add on 4 25 Using IntelliLink to Check for Updates 0 4 26 Enabling Accounting or Adding more Accounts 4 27 Downloads from the Data Centre to Your Machine 4 28 Getting Information About Your Control Centre 4 29 Chapter 5 Adding Postage A Word About Refills 5225522 cececedesectsnsceancetia mais sabachereegacdeeunccectedeaest 5 2 Connecting Your IntelliLink Control Centre to an Analog Phone ENE 5 2 Checking Postage Funds Available ccccccsssseeeeeeeeeeeeeees 5 2 Printing a Record of this Information on the D2 SOI DISS Oi ssis iaaa a RS 5 2 Printing a Record of this Information on the DM350L 5 3 Checking Your Postage By Phone Account Balance 5 4 Performing a Modem Refill s iiicsiccctsdcassdascunnnoniaulanes caveceamnmesgunauannnes 5 4 Printing a Refill SUMMaTY sanectrescxscces txavccuponinesnaes taernccensddakaxaonmes 5 5 Chapter 6 Maintenance Filing theMoistenE saccuscssscsorenianennenaaineaundnaetmnnceuunsesiononuataaumnidiannaiats 6 2 The DM230L DM330L System soson 6 2 The DM350L System nnnsnssssnssossrrnrrrrnssesenernnneesseeeeeesee 6 3 Maintaining the Moistener eeeseeeeeeeeeeeeerrerrrresssrrrrerressserene 6 4 Removing and Cleaning the DM230L DM330L 6 4 Removing and Cleaning the DM350L cee 6 6 Loading the Tape Strip
9. Type Tone or Pulse e Entering the Dialing Prefix e Entering the Pitney Bowes Phone Number e Selecting the Modem Type Internal External e Entering the Modem Initialization String e Setting the Distributor Parameters Choosing the Use this to tell the system whether your have a tone or pulse type phone Dial Method 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again and the select Phone Setup 4 Select Tone Pulse Selection 5 Select Tone or Pulse whichever is appropriate 6 Press Enter Entering the Use this if you need to dial a prefix number like 9 to get an outside line Dial Prefix Some systems also require a pause between the prefix and the phone number you re dialing 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again then select Phone Setup 4 Select Dialing Prefix 4 8 SV61891 Rev A Entering the Dial Prefix continued Entering the Pitney Bowes Phone Number SV61891 Rev A DM230L DM330L DM350L Operating Guide 5 Key in the prefix number you want To enter a pound sign press the Funds key to enter an asterisk press the Refill key 6 To have the control centre pause after dialing the prefix press the decimal key 7 Press Enter The display shows the prefix you entered including the pause if you entered one This is the number your system calls to add postage or perform updat
10. You cannot enter postage values manually into the mailing system using the numeric keypad All mailing transactions must be processed by a combination of weight entry integrated weight platform or manual entry and making a class selection The internal rating feature calculates the accurate postage for each mail job If you do not want to seal the envelope Hold the envelope by its bottom edge 2 Place the envelope ADDRESS SIDE UP on the feed deck 3 Push the envelope to the rear A so its top edge is up against the back wall of the system SV61891 Rev A Mail In a Minute Processing a Letter Using the Integrated Weigh Platform continued SV61891 Rev A DM230L DM330L DM350L Operating Guide Slide the envelope to the right B until the system grasps it The system prints the postage and ejects the envelope DM330L shown above If you want to seal the envelope 4 5 Hold the envelope ADDRESS SIDE UP Pull the flap slightly away from the envelope Slide just the flap under the blue edge of the feed deck as shown A brush below the deck wets the flap Slide the envelope to the right until the system takes hold of it The system prints the postage and ejects the piece To complete sealing compress the envelope stack See Chapter 6 for instructions on refilling and maintaining the moistener 3 7 3 Running Mail Processing and Processing Lettermail on the DM350L requires the sa
11. account SV61891 Rev A DM230L DM330L DM350L Operating Guide O Clearing All You can clear all of the information from all of the accounts but still keep Accounts the account names 1 Press the Options key 2 Select Setup Menu then Accounting Setup 3 Select Clear All Accounts The display asks if you want to reset the value of all accounts to zero CAUTION Make sure you really want to clear all of the account information once you do you cannot restore the account information 4 Select Yes Enter key to clear all the information Select No Options key to cancel SV61891 Rev A B 5 Appendix B Accounting Setup Q B 6 Enabling Passwords You can enable or disable the account password protection Enabling passwords allows you to protect each account from unauthorized access NOTE Disabling the account password feature does not disable the supervisor password Refer to Changing the Lock Code or Password in Chapter 4 of this guide for more information 1 2 3 Press the Options key Select Setup Menu then Accounting Setup Select Enable Passwords The display tells you if passwords are enabled or disabled Select Enabled or Disabled whichever is appropriate Press Enter If you selected Enable and there is no current supervisor password the display prompts you to enter one Key in a four digit numeric password Press Enter The display prompts you to confirm the supervisor password
12. button to see if this feeds the envelope You may get an envelope stall message if for any reason the envelope does not reach the sensor in the feeder within a certain time interval 3 10 SV61891 Rev A 2 Printing Postage on Tape Sheets and Tape Strips DM230L DM330L Printing Tapes SV61891 Rev A DM230L DM330L DM350L Operating Guide From the Ready screen on the IntelliLink Control Centre rate your mail piece by weighing it on the optional weigh platform or by entering the weight manually press Class and then select Manual Weight Entry Then select a class for the mail piece and any desired special services Press the Tape key The system display prompts you to enter the number of tape strips you want to print Key in the number you want You can enter a number ranging from 1 up toa maximum of 50 The procedures for printing postage on tapes strips are different for the DM230L DM330L and the DM350L systems Refer to the appropriate procedure in this section Use tape strips to apply postage to larger envelopes or parcels You can print tape strips one at a time or in batches of up to 50 If you need to load tape strips see Chapter 6 in this guide lt A Load tape strips blank side up push them into the feeder as far as they ll go You ll feel a slight re sistance before they re all the way in Press the Enter key The system automatically feeds and prints the number of tapes yo
13. clear the preset Press Yes Enter to clear press No Options key to cancel 4 24 SV61891 Rev A DM230L DM330L DM350L Operating Guide Performing This section describes how to check for new updates and enable new Updates features on your mailing system The instructions include Add Ons e Using IntelliLink to Check for Updates and Enabling Enabling Accounting or Adding more Accounts Features e Adding new Envelope Ads or Inscriptions e Turning new Features On NOTE Whenever you check your Postage By Phone account balance or add postage to your meter see Chapter 5 your system automatically checks for updates performs a rate or software update and performs a postal inspection Rebooting 1 After you perform updates or add new features you are prompted to Your System restart reboot your system Be advised that your updates or new after an features do not take effect until you reboot your system Update or 2 To reboot your system unplug the AC cord from the wall outlet Add on then plug the cord back in SV61891 Rev A 4 25 4 System Setup Using IntelliLink to Check for Updates 4 26 Use the IntelliLink option to check and see if there are any software updates available for downloading to your mailing system ile 2 3 4 o 10 Press the Options key Select Setup Menu Select Updates and Add Ons A list of all the update options appears Select IntelliLink Get Update I
14. drop this section of the transport deck to clear stalls 2 5 2 Getting to Know Your System DM350L Autofeeder Control Panel 2 6 SV61891 Rev A SV61891 Rev A DM230L DM330L DM350L Operating Guide Seal No Seal Use this to select seal or no seal The position shown is for no seal Thickness Selection Lever Use this to adjust for the thicknesses of the envelopes you are feeding into your DM350L system The setting shown here is for thin envelopes The thick setting is for materials up to 1 4 6 3mm thick 2 7 2 Getting to Know Your System IntelliLink Control Centre DM230L DM330L Pitney Bowes 0 6 0 00 kg 0 0 0 Verrouillage 2006 08 17 0 coats Class None Peon nreestoe Place mail on scale or Detale r Enter manual weight TELE RECHARGE Account Compte Class Classe Refill Recharge lt Totals Totaux 2 8 SV61891 Rev A DM230L DM330L DM350L Operating Guide 1 LED Lights green when your control centre is on Turns orange when your control centre is in sleep mode 2 Operator Display Shows the current status of your control centre It normally displays the settings you use most often 3 Lock Control Centre When on this feature prevents unauthorized use of your control centre Enter your four digit password to unlock the control centre 4 Normal Preset Press to return to the factory default setting 5 Custom Presets Press to select from a list of up to 10 cus
15. front cover 14 Follow the prompts to restart the machine This completes the printhead installation 6 16 SV61891 Rev A 2E PitneyBowes Engineering the flow of communication SV61891 Rev A 7 Troubleshooting Getting Help Before You Call 7 2 Pitney Bowes provides several information resources if you are unable to solve a problem Technical support is available from Pitney Bowes You can also visit the Pitney Bowes web site and place a request for service Refer to the Contacts section at the front of this guide for more information about technical support and or the Pitney Bowes web site Please read the troubleshooting information in this chapter In many cases it can help you resolve the problem You can often restore normal operation by pressing the CE C key or by rebooting your system To reboot Unplug the AC cord from the wall outlet then plug the cord back in If you need to call Technical Support please have the following information at hand e Product name DM230L DM330L or DM350L e Serial number See the back of the control centre or press the Options key then Meter ID and write down what you see on the display e Nature of problem What happens and when does it happen Did the control centre display an error message or did the system base power lamp display a blink code refer to the Blink Codes section in this chapter e Any steps you ve already taken to solve the problem and the res
16. have entered your Correction amount you must confirm it by pressing Enter The system will take you back to the Home screen where you can then print your Correction indicia SV61891 Rev A Adding Postage or Correcting Postage continued SV61891 Rev A DM230L DM330L DM350L Operating Guide NOTE Values between 0 50 and 3 50 cannot be entered as this range is representative of the current Canada Post Lettermail rate structure these values will be adjusted based on future Canada Post Rate Changes If the value range 0 01 to 0 50 is selected and you attempt to enter a value outside of that range the system will warn you that you have made an invalid entry If the value range 3 50 to 99 99 is selected and if a value between 0 50 and 3 50 the restricted range at time of publication is entered the system will record this as a zero dollar entry The system will print the indicia with a value of 0 00 if you do not correct this by returning through the steps to process a Correction Take the mail piece off the scale unless weight was entered manually and run the mail piece through the system so that the upper right hand corner of the back side of the envelope opposite of where initial indicia is printed is positioned to receive the Correction indicia print Alternatively you can use a Tape Sheet or Tape Strip to print the correction indicia and place it to the left of the original indicia for parcels or as instru
17. key to return to the Ready screen SV61891 Rev A DM230L DM330L DM350L Operating Guide Printing a Record 1 After you press the Funds key on the IntelliLink Control Centre and of this Information the message Report Insert Envelope appears on the display place on the DM350L a blank envelope on the feed deck 2 Make sure the envelope is pressed up against the back wall of the deck and is touching the feed roller as shown here SS Feed Roller 3 At the IntelliLink Control Centre press the Feed Mail key 4 Press the Yes Options key to print the report SV61891 Rev A 5 3 5 e Adding Postage Checking Your Postage By Phone Account Balance Performing a Modem Refill 5 4 You can check your Postage By Phone account balance at any time Your system must be connected to an analog phone line to do so NOTE Whenever you check your Postage By Phone account balance or add postage to your meter see Performing a Modem Refill your system automatically checks for updates performs a rate or software update and performs a postal inspection Press the Refill key Key in 0 00 Press Enter The system calls the Postage By Phone Data Centre and displays your account balance and any credit line available Press CE C to return to the Ready screen Follow the directions here to perform a modem refill on your control centre 1 Press the Refill key Depending on how your system is set up
18. per box 601 7C Pint Bottles 472mL 4 per box 601 0C Envelope Ads Envelope Ads are messages that print right on your envelope allowing you to deliver a strong message that instantly catches the eye of the recipient We offer a wide variety of ready made Envelope Ads that we ve created or you can create your own custom Envelope Ad Choose from Business Messages Holiday Messages Patriotic Messages and more Your system holds up to 20 Envelope Ads at once Optional ads are available through convenient downloads For more information about Envelope Ads and to order supplies call the PB Supply Line or visit us online See the Contacts section at the front of this guide for phone numbers and web site information SV61891 Rev A Options SV61891 Rev A DM230L DM330L DM350L Operating Guide Pitney Bowes offers a number of flexible options so you can tailor your mailing system to meet your exact needs today and expand it as your business grows tomorrow Departmental Accounting The optional accounting feature tracks postage costs for departmental accounts Please contact your Pitney Bowes Sales Representative for further information Printing Your system has several report functions some of which the detailed account report for example require a serial printer Please contact your Pitney Bowes Sales Representative for further information 8 3 8 Supplies and Options Options Weighing Your mailing syste
19. the display may prompt you to enter your four digit supervisor password If necessary key in your password and press Enter The normal default refill amount displays Press Enter to accept the normal refill amount or key in the value you want and press Enter DO NOT enter a refill value more than 99 999 Use whole dollars only do not key in cents The control centre assumes two decimal places automatically You don t have to key in the decimal point If the system does not detect a phone line it prompts you to connect the phone cord Press Enter after you ve done so SV61891 Rev A DM230L DM330L DM350L Operating Guide Performing a 4 The system dials the Postage By Phone Data Centre The following Modem Refill messages display during the refill continued Dialing Please Wait Connecting Please Wait Processing Please Wait Refill Successful 5 Print out a refill receipt Insert a spare envelope on the deck or press the Tape key DM230L DM330L to print the receipt It contains the following information e Date and time of the report The refill amount your Postage By Phone account balance and any credit line remaining e Your account number e Your Postal Security Device serial number If error messages display during the refill or the refill was not successful see the troubleshooting instructions in Chapter 7 Printing a Refill If you have a supervisor password you can print a stateme
20. z Pitney Bowes Digital Mailing System DM230L DM330L DM350L Operator Guide Canada English Version SV61891 Rev A 2006 Pitney Bowes Inc All rights reserved This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of any type or transmitted by any means electronically or mechanically without the express written permission of Pitney Bowes We have made every reasonable effort to ensure the accuracy and usefulness of this manual however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Due to our continuing program of product improvement equipment and material specifications as well as performance features are subject to change without notice Your postage meter may not have some of the features described in this book E Z Seal Postage By Phone and IntelliLink Control Centre are trademarks or registered trademarks of Pitney Bowes Inc ENERGY STAR is a registered trademark of the United States Environmental Protection Agency Alerting Messages Various messages are used throughout this guide to alert you to potentially hazardous or error causing conditions These messages are as follows WARNING Alerts you to conditions or practices that could cause serious injury CAUTION Alerts you to conditions or practices that could cause damage to the equipment or to the material being run NOTE Provi
21. 230L DM330L 0 IntelliLink Control Centre DM350L cccccceceeeeeeeeeeeees Machine Features Side Rear of DM230L DM330L and DMISOL sirrien irnn enan rPI AS Table of Contents vi Chapter 3 Running Mail Before YOU BegiM isra sssi is e NANN A Ana anres 3 2 CHECKS Teasa iS aa a a E a EE 3 2 The Ready Screen ssssrsrrrresssereressssssrrrenrrrnnnnnenennrrnnnneteserennee 3 2 Applying Postage and Running Mail 3 3 Printing Postage on an Envelope est ccssctetccttiteestassccotetectedeaaesecees 3 4 Processing Lettermail on the DM230L DM330L System without the optional weight platform 3 4 Mail In a Minute Processing a Letter Using the Integrated Weigh Platform 3 6 Processing and Feeding Lettermail ON the DMIS50L System sssrinin aa 3 8 Printing Postage on Tape Strips c ccciccscsewcccccescessdateveeseteenetneets 3 11 DM230L DM330L Printing Tapes cseeeeee 3 11 DM350L Printing TAD CS ssccarcticieitisvescacsentnececsmceateddieccnss 3 12 Processing a Parcel Without Using the Optional Parcel Rate Modulle c ccceceenee 3 13 Processing a Parcel Using the Optional Parcel Rate Module ccceeeeeeees 3 14 Printing Postage Using Presets sc isis ccs scsvrnascsicnicuteneedeuvauisunats 3 17 Selecting the Normal Preset ccseeseseeseeneeees 3 17 Selecting a Custom Preset nisciwcciicsasassoseecnsnuciesnuarndunees 3 17 Sealing the Envel
22. 3 15 3 Running Mail Processing a Parcel Using the Optional Parcel Rate Module continued 3 16 International Destinations 3 Press the Class button and then select Change Class option 1 For International destinations you must select Int Parcels option 5 and then press Enter to confirm 4 Select your desired sub class Int l Surface option 1 Int l Air option 2 or Int l Xpresspost option 3 For more information on Canada Post Distribution Services shipping products and services log on to www canadapost ca 5 The system will prompt you to enter a Country name or Code If you know the country code enter it now If you do not know the country code enter the first one or two characters of the country name A list of all countries beginning with those characters appears in the display Press the number that corresponds to the country you want and then press Enter to confirm 6 Select any appropriate Special Services you desire by following the prompts on the display Once you have completed your selection the system will take you to the Home screen The postage value will be displayed in the top right hand corner and the message Ready to Print will be displayed below 7 The procedures for printing postage for parcels varies depending on which system you have a DM230L Insert a Tape Sheet into the Feeder to print your postage and upon completion affix the postage indicia to your parcel b DM3
23. 30L DM350L Press the Tape button Enter the number of Tape Strips you want to print from the Tape Strip feeder and press Enter to confirm Upon completion affix the postage indicia to your parcel SV61891 Rev A 3 Printing Postage Using Presets SV61891 Rev A DM230L DM330L DM350L Operating Guide Selecting the Normal Preset The Normal Preset is the factory default setting which contains no predetermined mail job settings e g Postage Value Class or Weight Pressing the Normal Preset key will clear your current mail job settings and take you back into Seal Only Mode From here you can begin a new transaction Selecting a Custom Preset 1 At the Ready screen on the IntelliLink Control Centre press the Custom Presets key The display lists all presets EMPTY means no values are assigned to the preset Press the Custom Presets key repeatedly until you see the preset you want Press Enter to select the preset If the preset includes a password protected account the display prompts you to enter the four digit password The display then shows the custom preset values Print the envelope as described in Printing Postage on an Envelope in this chapter or Print tapes as described in Printing Postage on Tape Strips or Sheets in this chapter If you d like to set up custom preset values or change them see Chapter 4 3 17 3 Running Mail O Sealing the You can set up your mailing system to seal env
24. 30L DM330L 5 2 printing on DM350L 3 25 5 3 Postage meter inspection 1 3 Postal Code or Zone selecting 3 21 Postal Rate Updates 1 2 Power lamp blink codes 7 13 indicator 2 3 location 7 13 Preset Normal 2 9 2 11 3 17 Presets deleting 4 24 renaming 4 24 storing current values 4 22 viewing current values 4 23 Presets Custom 2 9 2 11 Printer maintenance 6 11 Printer Transport Release Lever location 2 3 Printhead purging 6 11 Printing on Envelopes 3 4 DM230L DM330L 3 4 DM350L 3 8 Printing on Tape Strips 3 11 DM230L DM330L 3 11 DM350L 3 12 Printing problems 7 9 Printing the Date on Incoming Mail 3 23 Print position adjusting 6 13 Print quality testing 6 12 Problems adding postage 7 11 Purging the printhead 6 11 Q Quick Reference Guide 2 3 R Refill adding postage by modem 5 4 printing a receipt 5 5 setting the choices 4 14 statement 5 5 Refill key 2 9 2 11 Refill problems 7 11 Refill statement printing 5 5 Refill summary report A 3 Release lever moistener tank for DM230L DM330L 6 4 Reports Accounts A 3 Errors A 4 how to access A 2 overview A 2 Restarting rebooting your system 4 25 7 2 SV61891 Rev A DM230L DM330L DM350L Operating Guide S Scale AutoScale Function setting 4 19 Location Code setting 4 19 Setting up an attached scale 4 17 Vibration Mode setting 4 18 Scale Rates Setup Entering a Canada Post Contract Rate Code 4 21 Selecting the Scale Vibration Mode 4 18 Setting
25. 4 12 password 4 12 H High Value Warning setting 4 16 Indicator Power 2 3 Ink cartridge ordering 8 2 replacing 6 14 Ink out blink code 7 14 Inspections notification of 1 3 IntelliLink 1 2 SV61891 Rev A K Keypad Numeric 2 3 2 9 2 11 L Lock Code changing 4 6 Lock Key location 2 9 2 11 Low Funds Warning setting 4 16 Low ink blink code 7 14 Low ink warning 6 14 Mail pieces printed checking number of 5 2 Maintenance ink cartridge 6 14 moistener filling the DM230L DM330L 6 2 filling the DM350L 6 3 Modem initialization string 4 11 selecting the type 4 10 Moistener removing and cleaning DM230L DM330L 6 4 DM350L 6 6 Moistener DM230L DM330L location 2 3 Moistener DM350L location 2 5 Moistener Release Button DM230L DM330L location 2 3 N Normal Preset selecting 3 17 Normal Preset Key location 2 9 2 11 Numeric Keypad 2 3 2 9 2 11 Index O Operator Display 2 3 2 9 2 11 Options 8 3 Options Key 2 9 2 11 Out of ink warning 6 14 P Password changing supervisor 4 7 see also Lock Code 4 7 Passwords enabling account B 6 Phone setting up the connection 4 8 Phone Jack 2 12 Phone Number Pitney Bowes setting up the modem for 4 9 Phone Support phone number xiii Postage adding to your control centre 5 2 Postage By Phone checking account balance 5 4 entering your account number 4 14 for automatic dial up 4 9 phone number xiii Postage Funds Available checking 5 2 printing on DM2
26. 5 B Balance checking Postage by Phone 5 4 Batch count printing 3 26 Batch Totals displaying 3 25 3 26 3 27 Blink codes defined 7 13 C Calibrating the tape length 6 10 Canada Post Contract Rate Code entering 4 21 Class selecting 3 19 3 20 Clear Zone Option setting 4 20 Contact List xii Country selecting 3 21 Cover Rear 2 12 Creating an account B 3 B 4 Custom Presets 2 9 2 11 D Date changing 3 24 printing date on incoming mail 3 23 setting 4 4 Date Ad Key 2 9 2 11 Daylight savings time setting 4 4 Default Refill Amount setting 4 15 Dial prefix setting up the modem 4 8 selecting the method 4 8 Display problems 7 3 Display Operator 2 3 Display Contrast setting 4 4 Display messages 7 12 Distributor Parameters ANI LCZ Server IP 4 12 ANI LCZ Server Port 4 13 Distributor URL 4 13 Global Account and User ID 4 12 Global Password 4 12 Primary DNS Server 4 13 Secondary DNS Server 4 13 setting 4 12 SV61891 Rev A DM230L DM330L DM350L Operating Guide E Enter Key 2 9 2 11 Envelopes sizes you can use 1 5 specifications 1 5 Envelopes feeding problems DM230L DM330L 7 3 DM350L 7 4 Envelopes sealing problems 7 10 Envelope Ads 4 28 8 2 Error report A 4 EZ Seal Sealing Solution how to order 8 2 F Features how to order xiii Feed Deck DM230L DM330L location 2 3 Function Keys 2 3 Funds postage checking 5 2 Funds Key 2 9 2 11 G Getting help 7 2 Global account and user ID
27. 5 Press Enter The display shows the value you entered NOTE Due to new mail processing requirements in Canada specifically to key in postage and the requirement of using the internal rating feature for all mail transactions the High Value Warning is no longer functional The internal rating feature ensures that all mail pieces are rated accurately and therefore the high value warning will not be triggered for any set high value 4 16 SV61891 Rev A Q Setting Up an Attached Scale SV61891 Rev A DM230L DM330L DM350L Operating Guide This section describes how to set up an attached scale for your mailing system The instructions include Selecting the Scale Vibration Mode Zeroing the Scale Turning the AutoScale Feature On Off Setting the Scale Location Code Setting the AutoClear Function Setting the Clear Zone Option Entering a Discount Code If this is the first time you are attaching a scale The first time you attach your scale to the USB port on the back of your system refer to Machine Features Side Rear diagram in Chapter 2 of this guide you are prompted to Enter new Location Code Key in the code you received from Pitney Bowes and press Enter The system will take you directly to the screen displaying all of the scale setup options 4 17 4 System Setup Selecting the Scale Vibration Mode Zero the Scale 4 18 You can select how much time your system allows the scale to settle
28. A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 2 Getting to Know Your System Parts of the DM230L DM330L System 5 2 2 SV61891 Rev A 10 Ti 12 13 14 SV61891 Rev A DM230L DM330L DM350L Operating Guide IntelliLink Control Centre Contains the operator display keypad and function keys for communicating with the mailing system and the build in postage meter Postal Security Device PSD Operator Display Shows the current status of your system and prompts you through all setup operations Function Keys Allow you to get information from the control centre and tell it what to do Refer to ntelliLink Control Centre DM230L DM330L on page 2 8 for a description of each key Stacker Tray The mailing machine neatly stacks finished mail piec es here Front Access Cover Provides access to the printhead Printer Transport Release Lever Pull the release lever forward to lower the transport deck and clear a stalled mail piece The transport deck is interlocked the mailing machine won t run when it s open Quick Reference Guide This contains a summary of the most com mon operating procedures Feed Deck Supports your envelope post card or tape strip as it passes under the printhead Moistener Release Button This allows you to remove the moist ener from the mailing machine Moistener Applies sealing fluid to the envelope flap when you select sealing
29. Feeder cccccceeeseeeeeeceeeeeeeeeeeeeeeees 6 9 The DM230LDM3 BO reei 6 9 The DISS OE issues 6 9 Calibrating the Tape Length ssseeeseeeeeeeerrrsessrrrrrrrssssreeeees 6 10 Maintaining the TION sa asccseactoneeaatdeeeerasaoiczescencteuniecataatedecseiuad 6 11 Purging the Printhead os cetcc cee ce cd chaicedepeadalsanuateednnctenduetts 6 11 Testing Print Quality sees sesncvxinvesaardvandssialaingasbingudarsonsiums 6 12 Adjusting the Print POSION scccccctsicscccsnanndutadanveteneatedvenansaimnat 6 13 Replacing the Ink Cartridge siscccccsticicctencssapionixensiartivrieataxtamniane 6 14 LOW INK pcasities site cgsteetavlaguattianins eixoudennsnnsadtansetedrennsecouananers 6 14 0 hs 1 emer eeeennee E Cer eee ert et 6 14 Replacing the Printhead sass siscisscctiiciawdmasteepinelinndiatvoreeteddadwinnels 6 15 viii SV61891 Rev A SV61891 Rev A DM230L DM330L DM350L Operating Guide Chapter 7 Troubleshooting Getting FISD oreroreereenienss ie vani iaaa 7 2 Before You Callonec nionane 7 2 P wer PO aN aac e n a a E 7 3 Envelope Feeding Problems DM230L DM330L 0 7 3 Envelope Tape Feeding Problems DM350L ee 7 4 Tape Feeding Problem Simsnroresisicineninanroni as 7 7 Printing Problems siiicccccciasdiastemcatenessansnccrnetenesseeesannteateccuaasened 7 9 Display Proble MS vscnciscedevessincrnn ceded ciawpanosatesntnelerecaunirasrtsesuiingsnans 7 9 Moistening Problems wccisiossvisccnaccn
30. L or DM350L follow the basic safety Notes precautions for all office equipment 1 6 Use only Pitney Bowes approved supplies in particular aerosol dusters Improper storage and use of aerosol dusters or flammable aerosol dusters can cause an explosive like condition that could result in a personal injury and or property damage Never use aerosol dusters labeled flammable and always read instructions and safety precautions on the duster container Use only genuine Pitney Bowes ink tape strips tape sheets and cleaning products Call the PB Supply Line or visit our web site to place orders If you need Material Safety Data Sheets on supplies for OSHA requirements please visit our web site or call the Supply Line NOTE Refer to the Contacts section at the front of this guide for the Supply Line phone number and web site information Read all instructions before operating the equipment Use the equip ment only for its intended purpose Operation of this equipment without periodic maintenance will inhibit optimum operating performance and could cause the equipment to malfunction Contact your Pitney Bowes Customer Service Representative for required service schedule Use the power cord supplied with the machine Plug it and if applicable all other supplied power cords into a properly grounded wall outlet that is located near the machine and easily accessible meaning it is free from obstruction and there is enough room around
31. Type in your current four digit lock code and press Enter 5 Type in the new four digit lock code If you don t want to use the lock feature type 0000 6 Press Enter 7 Type the new code again to confirm it Press Enter The display shows the status of the lock feature Lock Code Set or Lock Feature Disabled B 0 oN SV61891 Rev A Changing the Password SV61891 Rev A on amp 2h DM230L DM330L DM350L Operating Guide Press the Options key Select Setup Menu then Basic Settings Press the Options key again and then select Supervisor Password Type in your current supervisor password Press Enter Type in the new supervisor password If you don t want to use the supervisor password feature type 0000 NOTE The system will not let you disable the supervisor password if account passwords are in use Press Enter 8 Type in the new password again to confirm it Press Enter The display shows the status of the supervisor feature Supervisor Access Set or Supervisor Access Disabled and returns to the Basic Settings Menu 4 7 4 System Setup O Setting Up This section describes how to set up the phone connection on your mailing the Phone system It also includes advanced phone setup instructions for modifying Connection individual phone connection parameters user ID password and server IP address The phone connections options include e Choosing the Dial
32. and weight and associated rates extend outside of the Lettermail rating structure if you did not purchased the optional parcel rate module Based on the rate structure provided in your system a Parcel can be considered any mail piece that weighs over 500 grams In order to use this process you will need to weigh the mail piece on the integrated scale or enter the weight using the manual weight entry feature and you will need to know the appropriate postage rate If you need assistance determining if a mail piece should be rated as Lettermail or as a Parcel or need to obtain the postage rate for the mail piece contact your local Canada Post retail outlet or log on to www canadapost ca The following outlines the procedure for processing a parcel without the optional Parcel rate module 1 Place your mail piece on the integrated weigh platform or enter the weight manually through the following steps a Press the Class button and then select Enter Manual Weight option 6 b Enter the weight in kilograms and then press Enter to confirm and the system will take you to the class selection option menu skip to step 3 2 If you used the integrated weigh platform to weigh your mail piece then press the Class button and select Change Class option 1 3 Press the Class button again to scroll down through the list of menu options and select Other Payment option 7 and then press Enter to confirm 4 Select the Other Items option and then p
33. are already using accounting you can use this option to add more accounts Before you can enable accounting or add more accounts to your existing mailing system contact your Pitney Bowes representative They can make the features available for downloading 1 Press the Options key Select Setup Menu Select Updates and Add Ons A list of all the update options appears Select Accounting If your system has more than one way of adding or updating features you are prompted to Select the Method of Update 6 If you have received a feature code from Pitney Bowes select Turn Features On Type in the code and press Enter 7 If you need to download the feature select Phone Download when prompted to Select the Method of Update Your system dials Pitney Bowes and establishes a connection A series of messages appear showing you the progress of the download and update 8 When the update is complete your system asks if you want to reboot restart your system Press Yes Enter to restart now and No Options key if you want to restart later Your update will not take effect until you restart your mailing system ts Ge Ie 4 27 4 System Setup Downloads from the Data Centre to Your Machine 4 28 When you connect to the Pitney Bowes Data Centre to add postage or perform other transactions the Data Centre may perform the following e Download required software updates to your machine e Download advertisements you o
34. ay s date when it wakes from the sleep low energy mode SV61891 Rev A O D Selecting an Account Checking and Clearing the Batch Count Checking the Batch Count SV61891 Rev A DM230L DM330L DM350L Operating Guide If you re using the system s optional accounting feature you may have to select an account before you can print postage In this case the system prompts No Account Selected Press the Account key to see a list of accounts Press the Account key again to see more Key in the account number you want Press Enter If no account password is needed the display shows the account you selected and returns to the ready screen The display prompts you if an account password is needed If it is key in the four digit password and press Enter The display shows the account you selected and returns to the Ready screen You can view the accumulated postage value and piece count information from the batch register and print this for your records You can also clear or reset the batch count to zero 2 Press the Acct Batch Totals key If you don t use your system s accounting feature the display shows the total postage used and the total number of pieces of mail processed Exit CE C Key Report Insert Envelope or press TAPE key Batch Value 105 00 Pieces 50 If you use the accounting feature the display shows the batch value and number of pieces printed for the currently selected acco
35. by keying it in again Do so and press Enter SV61891 Rev A Q Enabling the Clear Individual Accounts Feature SV61891 Rev A DM230L DM330L DM350L Operating Guide When this feature is on you can clear all the information stored for a particular account 1 2 3 Press the Options key Select Setup Menu then Accounting Setup Select Enable Clear Indv Acct The display tells you if the clear individual account function is enabled on or disabled off Select Enable Clear Indv Acct or Disable Clear Indv Acct whichever is appropriate Press Enter The display confirms your selection and returns to the list of the accounting setup options B 7 Appendix B Accounting Setup B 8 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A Index A Access Cover Front 2 3 Account Key 2 9 2 11 selecting 3 25 Accounts changing B 4 clearning B 5 creating B 3 B 4 deleting B 4 enabling clear individual B 7 setting up B 2 Accounts report A 3 Account Balance checking your balance 5 4 Acct Batch Totals Key 2 9 Adding postage to your control centre 5 2 Advancing the date 4 5 Advertisements adding 4 28 ordering 8 2 Alpha Keypad 2 9 2 11 location 2 3 ANI LCZ Server IP 4 12 ANI LCZ Server Port 4 13 AutoClear Function setting 4 20 Autofeeder Control Panel DM350L location 2 5 Autofeeder Transport Release Lever DM350L location 2 5 Auto Date Advance how to change 4
36. ccount number and others to each custom preset Date Ad Press to change or omit the date or choose the ad you want to print Account Press this key to access the Account Batch Totals and Account menu options e Acct Batch Totals Press to see the total postage used and number of pieces charged to an account If the accounting feature is not enabled on the display shows the total postage used and number of pieces of mail processed since the batch register was last reset e Account This feature is optional Press to select from a list of accounts The control centre charges the postage used to the account you select and stores the information for report printing Mail Press to feed your mail Class Press to select the class of mail service This is a required action for all mail processing jobs Tape Press to print your tapes NOTE The Tape button is only func tional with the DM330L and DM350L Refill Press to add postage to your control centre Options no Press to select operating mode check print quality print reports or set your system up Also press to answer No to a display prompt Enter yes Press to confirm an operation or answer Yes to a prompt Totals Press to see the postage funds available funds used and number of mail pieces processed by your system You can also print a funds report for your records Alpha Keypad Use this to type in account names and other informatio
37. change the status press No Options key 4 20 SV61891 Rev A Entering a Canada Post Contract Discount Code SV61891 Rev A DM230L DM330L DM350L Operating Guide Use this option to apply discounts or surcharges to different carriers and classes 1 2 3 4 The display prompts you to enter the discount code Type in the code o Press the Options key then Setup Menu then Basic Settings Press the Options key again then select Scale Rates Setup Select Discount Code using the number keys Press Enter to accept the code The displays then asks you if you want to enter another code To enter another code press Enter and repeat steps 5 and 6 If you do not want to enter another code press No Options key 4 21 4 System Setup O Defining A preset is a custom setting you can call up at the touch of a button Your Presets system can store settings for 10 custom presets The Normal Preset is a factory default setting that has no Class Weight or Postage Value assigned to it When you power up your system the Normal Preset will appear and you can use the Normal Preset button to clear you current settings to program a new mail transaction You cannot re program or delete the normal preset The values you assign to a preset are the ones corresponding to your current postage mode these values are displayed in the Ready screen For a review of all of the different modes refer to Applying Postage and Running Mail i
38. cted above for letters 3 29 3 Running Mail Printing a A digital indicia can be printed to evidence payment for other types of Statement mailings and shipments which include the following of Mailing e Multiple parcel shipments or Manifest e Bulk mailings using pre printed permit envelopes Payment The following outlines the procedure to print a digital indicia to evidence payment for parcel shipments or bulk mailings that are documented in a Statement of Mailing or Manifest 1 From the ready screen press the Custom Presets button and select Manifest option 2 and then press Enter to confirm 2 Place one of the mail pieces for which your Statement of Mailing Manifest payment is being created on the integrated scale or enter the weight manually using the Manual Weight Entry feature 3 Press the Class button and select Change Class which is the first menu option and then select the Class button again to scroll down the list of options and select Other Payments option 7 and then press Enter to confirm 4 Select Manifesting option 2 and then press Enter to confirm The following screen will be displayed Manifesting 0 00 Selected Services None 1 0 01 to 99 99 5 Select the postage value range from the list provided To do so select option 1 0 01 to 99 99 and then press Enter to confirm NOTE There is only one range to select from Note 99 99 is the highest indicia value you can print on one indicia
39. d has a check mark next to it When you are done press Enter and the display lists all of the services and the total cost of these services You are asked to confirm your service selections Press Yes Enter to accept and return to the Ready screen To cancel press No Options The display prompts you to select a class again SV61891 Rev A Q Printing an Advertisement Printing the Date and Time on Incoming Mail SV61891 Rev A DM230L DM330L DM350L Operating Guide Printing an Advertisement with the Postage Press the Date Ad key Press the number for Ad 1 2 3 A list of the ads available on your system are displayed 4 5 6 Press the number for the ad you want Press Enter to confirm your selection Print the envelope as described in Printing Postage on an Envelope in this chapter or Print tapes as described in Printing Postage on Tape Strips or Sheets in this chapter Printing only an Advertisement No Postage iP 2 3 Select an Advertisement as described above steps 1 5 Press the Options key Press the number for Print Ad only The Print Ad Only screen appears From this screen feed envelopes through the system as described in Printing Postage on an Envelope in this chapter or Feed tapes as described in Printing Postage on Tape Strips or Sheets in this chapter You can set up your mailing system to print the date and time on incoming pieces of mail 1 2 3 Pre
40. d to the telephone company The equipment is designed to connect to a two wire local switch access loop start Facility Interface Code 02LS2 with a standard RJ 11 interface The REN is used to determine the quantity of devices that may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five To be certain of the number of devices that may be connected to the line contact the telephone company to determine the maximum REN for your calling area The REN for this product is part of the product identifier that has the format US AAAEQ TXXXxX The digits represented by are the REN without a decimal point for example 03 is a REN of 0 3 If this modem causes harm to the telephone network the telephone company may discontinue your service temporarily You will be notified in advance or as soon as possible You will be advised of your right to register a complaint with the FCC If the user experiences trouble using this equipment the user shall disconnect the equipment from the telephone line to determine if the equipment is malfunctioning If the equipment is malfunc tioning the use of the equipment shall be discontinued until the problem is corrected The telephone company may make changes to its facilities equipment operations or procedures that could affect the operation of this equipmen
41. des a comment or explanation of the associated topic IMPORTANT Alerts you to conditions or practices that could adversely affect equipment operation if instructions are not followed exactly FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not in stalled and used in accordance with the instruction manual may cause interference to radio communications Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense Use only a shielded interface cable to operate this equipment with a scale or other peripheral device CAUTION Changes or modifications to this equipment not ex pressly approved by the party responsible for compliance Pitney Bowes could void the user s authority to operate the equipment FCC Compliance of Modem This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA On the top of the control centre of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXx If requested this number must be provide
42. e SV61891 Rev A DM230L DM330L DM350L Operating Guide Applying Postage You can select several different modes for applying postage or running and Running Mail mail on your DM230L DM330L or DM350L system Refer to the appropriate procedure listed here SBGeGEEe008 OOO O06 SV61891 Rev A Printing Postage on an Envelope Printing the Postage on a Tape or Tape Strips Printing Postage Using Presets Press a key to select certain system values for example postage amount assigned to that key Sealing the Envelopes Only No Postage Selecting a Class or Special Service Printing an Advertisement You can print an advertisement along with your postage or print only the ad Printing the Date and Time on Incoming Mail Changing the Date on Your Mail Selecting an optional Account Checking and Clearing the Postage Batch Count on Your System Viewing Postage Weight in Imperial Units Adding Postage or Correcting Postage Printing a Statement of Mailing or Manifest Payment Test Print Zero Dollar Indicia 3 3 3 Running Mail 3 4 Printing Postage on an Envelope Processing Lettermail on the DM230L DM330L System without the optional The procedures for printing postage on an envelope are different for the DM230L DM330L and the DM350L systems In addition there are different procedures if you have purchased the optional weight platform or parcel rating module Refer to the appropriate proced
43. e it will not work Press the Options key Select Setup Menu then Advanced Functions Select Remove Funds Purge Ink Follow the prompts in the display es 4 15 4 System Setup Q Setting the You can specify values so that when your postage funds drop below a Postage certain level or if you try to enter too much postage for a piece of mail Funds the system displays a warning Warnings Setting the The system tells you when the postage remaining reaches a certain level Low Funds This amount is set at the factory You can change it as follows Warning 1 Press the Options key 2 Select Setup Menu then Basic Settings then Low Funds Warning 3 Key in the value you want including the digits to the right of the decimal point For example to set at 2 50 key in 2 then a decimal point then 5 4 Press Enter The display shows the value you entered Setting the You can have the control centre display warn you when you enter a High Value postage value that is higher than the preset amount This feature prevents Warning you from accidentally printing a postage value that s more than you need not applicable The high value warning is factory set at 1 00 To change it in Canada 1 Press the Options key 2 Select Setup Menu then Basic Settings then High Value Warning 3 Key in the value you want including the digits to the right of the decimal point For example to set at 2 50 key in 2 then a decimal point then 5
44. e the container in the system SV61891 Rev A 6 3 6 e Maintenance Maintaining the If you notice incomplete or poor sealing and the moistener tank is full Moistener you may need to clean the moistener brush or wick If seal quality doesn t improve after cleaning you can replace the moistener brush or wick as needed See Chapter 8 for instructions on ordering supplies for your mailing system The procedures for removing and cleaning the moistener are different for the DM230L DM330L and the DM350L systems Refer to the appropriate procedure in this section Removing and Remove the Moistener Tank and Brush DM230L DM330L Cleaning the DM230L DM330L 1 Squeeze the release lever 2 Slide the tank straight out as shown 3 Open the hinged brush holder 4 Grasp the bristles and slide the brush out of the hinged brush holder toward the front of the moistener tank 6 4 SV61891 Rev A Removing and oS Cleaning the 6 DM230L DM330L continued 7 DM230L DM330L DM350L Operating Guide Clean the brush in plain water and rinse thoroughly Position the brush as shown above so its bottom edge is under the mounting tabs Slide the brush back toward the rear of the moistener Remove the Holder and Wick DM230L DM330L 1 2 3 4 Remove the holder and wick from Holder the moistener as shown here Clean the wick in plain water and rinse thoroughly wick ic Place the wick in the holder Reinstall the wic
45. eight 29 0 Ibs 13 2 kg approximate DM230L DM330L and DM350L Power Requirements 120 VAC 60 Hz 3A Communications Ports 1 USB 1 Serial RS 232 1 RJ 11 Operating Temperature 40F 4C to 108F 42C Average Throughput 90 letters per minute maximum DM350L Actual throughput will vary depending on the material used machine condition and the skill of the operator Tape Strip self adhesive type Capacity 50 tapes DM330L and DM350L Internal Envelope Ad Storage up to 20 envelope ads Optional Departmental Accounting supports up to 100 accounts depending on option purchased SV61891 Rev A DM230L DM330L DM350L Operating Guide Specifications Material continued See Figure below Minimum Size 3 5 x 4 13 89 x 105 mm moistening 3 x 4 13 76 x 105 mm non moistening Maximum Size 11 6 x 13 39 297 x 340 mm Minimum Flap Depth 1 25 mm Maximum Flap Depth 3 76 mm Minimum Thickness 0 007 0 2 mm Maximum Thickness 0 25 in 8 mm Maximum Stack Height for Mail on DM350L 3 76 mm IMPORTANT For best results always make sure your material conforms to our published specifications lt 13 39 gt Minimum Y Envelope Dimensions SV61891 Rev A 1 5 1 Specifications and Safety Information Specifications Maximum Imprint 99 99 continued Reset Type Postage By Phone Piece Count Up to 8 digits nonresettable Important Safety When using the DM230L DM330
46. elopes without printing Envelopes postage on them Only To select this mode on the DM230L DM330L DM350L 1 Press the Normal Preset button on the IntelliLink Control Centre 2 Press the number for Seal Only The seal only ready screen appears 3 Follow the instructions in the Printing Postage on an Envelope section in this chapter to feed the envelopes To select this mode on the DM350L 1 Press the Options key on the IntelliLink Control Centre 2 Press the number for Seal Only The seal only ready screen appears 3 On the autofeeder control panel set the Seal No Seal lever to the seal position To seal the envelopes move the lever all the way to the left 4 Follow the instructions in the Printing Postage on an Envelope section in this chapter to feed the envelopes 3 18 SV61891 Rev A 5 Selecting a Class or Special Service Before Selecting or Changing a Class SV61891 Rev A DM230L DM330L DM350L Operating Guide Selectiong a class is a required action in order to generate the appropriate rate for your mail piece The procedure for setting a class special service or carrier depends on whether you enter the weight of the mail manually or use the interfaced scale to weigh your mail piece Each class has its own set of special services When you select a class only those options available for that selection appear in the display Your system automatically calculates the correct postage for your piece of mai
47. eographical location code You must enter this code so that your mailing system can calibrate TO S zero scale the attached scale correctly Press the Options key then Setup Menu then Basic Settings Press the Options key again then select Scale Rates Setup Select Location Code If there is no code entered or if you need to change the existing one key in the new code supplied by Pitney Bowes Press Enter to accept the new code 4 19 4 System Setup Setting the You can use the AutoClear option to have your system clear either the AutoClear class or the Zone whenever you place a new piece of mail on the scale Function 1 Press the Options key then Setup Menu then Basic Settings 2 Press the Options key again then select Scale Rates Setup 3 Select AutoClear 4 Select AutoClear Class to clear the class Select AutoClear Zone to clear the Zone Select AutoClear Off to disable this option 5 Once you make your selection the displays shows the status of the AutoClear option Setting the You can have your system clear the Zone whenever you enter a new class Clear Zone 1 Press the Options key then Setup Menu then Basic Settings Option 2 Press the Options key again then select Scale Rates Setup 3 Select New Class Clear Zone 4 The display shows the status of the Clear Zone feature On or OFF 5 To change the current setting press Enter and the display shows the new status If you do not want to
48. equire you to dial a prefix number to get an outside phone line Make sure to include these in the setup if needed See Setting up the Phone Connection Entering the Dial Prefix in Chapter 4 Is the dial method correct You have to tell the Control Centre if your phone uses a pulse or tone for dialing See Choosing the Dial Method section in Chapter 4 The Postage By Phone account number you entered is not correct Check the Welcome Kit that came with your Control Centre for your Postage By Phone Account Number and reenter it if necessary Refer to the Enter Your Postage By Phone Account Number section in Chapter 4 7 11 7 Troubleshooting Display If there is a problem with your system a message appears in the display Messages telling you what corrective action you need to take If the error Is such that you cannot correct it the message Call Service appears in the display In this case write down the number of the error or any other message that appears and call for service or visit the Pitney Bowes web site and place a request for service Refer to the Contacts section at the front of this guide for more information about technical support and or the Pitney Bowes web site 7 12 SV61891 Rev A DM230L DM330L DM350L Operating Guide Blink Codes The power lamp on the left side of the mailing system base blinks when the system detects an internal error The number of blinks tells you what kind of problem occurred Pow
49. er Lamp You may be able to fix some problems by unplugging the mailing system waiting a few minutes and then plugging it back in If this does not fix the problem refer to the charts on the following pages for an explanation of the blink codes Note the number of blinks The lamp blinks a certain number of times pauses and then blinks the same number of times This pattern called a blink code repeats until the problem is fixed If you need assistance call technical support and tell the service representative what blink code you saw Refer to the Contacts section at the front of this guide for more information about technical support SV61891 Rev A 7 13 7 Troubleshooting Blink Codes 1 Blink Low ink Replace the ink cartridge The Control Centre display normally tells you when it s time to replace the ink cartridge 2 Blinks Ink out Replace the ink cartridge Refer to Replacing the Ink Cartridge section in Chapter 6 3 Blinks High transport motor temperature This error can occur if you exceed the mailing system s maximum use specification Wait a few minutes for the motor to cool If this error happens often call for technical support 4 Blinks High tape motor temperature Wait a few minutes for the motor to cool If this error happens often call for technical support 5 Blinks High valve carriage or purge motor temperature Wait a few minutes for the motor to cool If this error happens often call fo
50. es via the IntelliLink Control Centre It is set by your Pitney Bowes representative 866 297 8025 Do not change unless instructed to do so 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key then select Phone Setup 4 Select PB Phone Number CAUTION If you change your mind and decide not to change this number press the CE C key TWICE to back out of the screen and retain the number 5 If necessary key in the phone number including the area code 6 Press Enter The display shows the phone number you entered 4 9 4 System Setup Selecting the You can set the system to use either its built in modem or an external Modem Type modem 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Press the Options key again then select Phone Setup 4 Select Modem Type 5 For normal operation select the Internal Modem Choose USB Modem or Serial Modem only if the internal modem is unavailable 6 Press Enter The control centre display confirms your choice 4 10 SV61891 Rev A Entering the Modem Initialization String SV61891 Rev A DM230L DM330L DM350L Operating Guide The modem initialization string is a series of numbers separated by decimals that the modem transmits when it calls Pitney Bowes CAUTION Do not change unless directed to do so by a Pitney Bowes representative Press the Options key Select Setup Menu then Basic Settings Press
51. es assigned to a preset Preset 1 Press the Options key 2 Select Setup Menu then Presets normal custom 3 Select View a Preset The display lists all presets 4 Key in the number of the preset you want to view 5 Press Enter The display shows all values currently assigned to the preset 6 To view another preset press CE C and select another preset To return to the Ready screen press Enter SV61891 Rev A 4 23 4 System Setup Renaming a To change a preset name Preset 1 2 3 4 a Deleting a Press the Options key Select Setup Menu then Presets normal custom Select Rename a Preset The display lists all presets Key in the number of the preset you want to rename NOTE You cannot change the name of the normal preset Press Enter The display prompts you to enter a new preset name Type in a name up to eight characters long You can use both alpha and numeric characters Press Enter The display shows all values assigned to the renamed preset To rename another preset press CE C to select another preset to rename Press Enter to return to the Ready screen Preset CAUTION Once you clear a preset its values are gone You cannot recover a deleted preset 1 Press the Options key 2 Select Setup Menu then Presets normal custom 3 Select Delete a Preset The display lists all presets 4 Key in the number of the preset you want to delete 5 Press Enter The display asks if you want to
52. f Mailing Manifest eee 3 30 Test Print Zero Dollar WiGiClals2 cscs c2c ctccnnavenveicas secchanmaPiaratcers 3 32 Chapter 4 System Setup The Options Key Navigating the Menus ccceeeeeeee 4 2 Overview of Mailing System Setup cceeeceeseceeeeee renee 4 3 Adjusting the Display Contrast cciecsiccntascendeansanteranectwreeentaxcuniseansins 4 4 Setting the System COCK ciectasadsadeccereicsesercnoradatmanventeameeiaedaiaes 4 4 Changing the System Date Time s s s 4 4 Setting Daylight Savings Time cccccessseeeenseeeees 4 4 Changing the Automatic Date Advance Time 4 5 Setting the Normal Preset Timet 2 2 ccceeeeseeeees 4 5 Changing the Lock Code or Password 2ccicsicssacceconnsccrereussncers 4 6 Changing the LOCK Code sinccicudhenassioseasnencaarenareguannaet 4 6 Changing the Password esessesssseseriresssrsrrrirrssssreene 4 7 Setting Up the Phone Connection 6 cccccecsessesecneeeeee tenis 4 8 Choosing the Dial Method ss iciisccesiaissusccuntossntdatactenenconnnes 4 8 Entering the Dial Prefix vsccsicnavincisteuesnarestveetonines nvetieuaaaw 4 8 Entering the Pitney Bowes Phone Numbetv 4 9 Selecting the Modem Type ccseeeeeeeeeseeeneeeees 4 10 Entering the Modem Initialization String 0 4 11 Setting the Distributor Parameters ee 4 12 Setting Up the Postage By Phone Refill Opti
53. f your system is not connected to an analog phone line it prompts you to connect to one now Your system dials Pitney Bowes and establishes a connection If an update is available the system displays the type of update and the approximate time required to download it NOTE If the system tells you that an update is required you must com plete the update or you will not be able to print postage The system tells you if there are no updates for your mailing system In this case press Enter to return to the list of update options If the updates include new postal rates as soon at the download completes a Your system may ask you if you want to change the normal preset value Refer to Defining Presets in this chapter for information on normal preset values b If the new postal rates do not take effect immediately the system displays the date when the new rates become effective For updates to advertisements refer to Adding New Ads in this section When all of the updates are complete your system asks you if you want to reboot restart your system Press Yes Enter to restart now and No Options key if you want to restart later SV61891 Rev A Enabling Accounting or Adding more Accounts SV61891 Rev A DM230L DM330L DM350L Operating Guide You can use this option only if you have purchased the Accounting feature This option allows you to enable the accounting feature on your mailing system If you
54. formation when you set your system up 16 Numeric Keypad Use this to key in postage values Corrections Statement of Mailings Manifests refill amounts and other numerical information Press CE C to clear an entry or move back through the setup menus to exit them SV61891 Rev A 2 9 2 Getting to Know Your System IntelliLink Control Centre DM350L 2 10 ZE PitneyBowes 0 000kg 2006 08 17 Class None 0 00 Place mail on scale or Enter manual weight ThL En RECHARGE Account Compte Class Classe Refill Recharge J Totals Totaux D otk Mete Verrouillage Normal Preset T che par d faut Cu Presets T ches sur mesure lt Date Ad Insc Date pub inscr Options gt Enter Entr e yes SV61891 Rev A SV61891 Rev A 10 11 12 13 14 15 16 DM230L DM330L DM350L Operating Guide LED Lights green when your control centre is on Turns orange when your control centre is in sleep mode Operator Display Shows the current status of your control centre It normally displays the settings you use most often Lock Control Centre When on this feature prevents unauthorized use of your control centre Enter your four digit password to unlock the control centre Normal Preset Press to return to the factory default setting Custom Presets Press to select from a list of up to 10 custom settings You can assign a number of values e g ad a
55. g the print test and maintenance procedures described in this chapter please call service or visit the Pitney Bowes web site Refer to the Contacts section at the front of this guide for more information Our telephone support representatives will help you isolate the problem CAUTION Do not attempt to remove or replace the printhead unless our support representatives advise you to do so If necessary they po Sas gt D will order a new printhead for you Press the Options key Select Setup Menu then Advanced Functions Select Replace Printhead The display prompts you to read the directions accompanying the printhead and then to press Enter when ready If you don t want to replace the printhead now press the CE C back key Press the Yes key Open the front cover Press down on the printhead latch release tab as shown in the figure A 6 15 6 Maintenance Replacing the 8 Open the latch and move it toward the Printhead front of the machine B continued 9 Lift the old printhead up and out of the well as shown C CAUTION Make sure the printhead nozzle points up to avoid ink drips 10 Remove the new printhead from its package 11 Hold the printhead so the label faces the front of the mailing machine you can only install the printhead one way Carefully push the new printhead in position press down as far as it will go 12 Snap the printhead latch back in position 13 Close the
56. hone company or a qualified installer 2E Pitney Bowes Engineering the flow of communication DM230L DM330L DM350L Digital Mailing System Operating Guide SV61891 Rev A Table of Contents Contacts Pitney Bowes Contact Information List eee eee Pitney Bowes Web Sites eceeeeeeeseseeceneeeeees Our Help DeSK icsi Postage By PHONG sspiccscissuiastrcicaranerctecndetennuaniocnn Pitney Bowes Supplies cecceeeeeeeeeeeeeeeeeeeeeeees Chapter 1 Specifications and Safety Information Whatis IntelliLink as cssntinisetens sondunputersnninnsiarhavadcauneciapannauiinnondin Add Features On Demand 0 00eteeeeeeeeeeeeeees Download Postal Rate Updates cceeeeeeeeeteees Keep Your System Current c ccccecceeeeeesseeeceneeeees Postal Requirement ccccccccceccceccceecceeceeeeeeceeeeeeeeeeeeeeees Canada Post Corporation Requirements The Quick Reference Guide cceeceeeeee eects sete eeeeeeeeeeees Specifications cece ceeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeseeeeseenseeaes 010 0 00 10 ee Material sssisvitectsiiaesteesisyscitatesrvearidnuatestedseuntaveaureeatas Chapter 2 What s What Parts of the DM230L DM330L System ccccseeeeeeeeeeeeees Parts of the DM350L System DM350L Autofeeder Control Panel ccccccecceeeeseeeeeeeeees IntelliLink Control Centre DM
57. ht B System without until the system grasps it The the optional system prints the postage and weight platform ejects the envelope continued DM330L shown above If you want to seal the envelope 1 Hold the envelope ADDRESS SIDE UP 2 Pull the flap slightly away from the envelope 3 Slide just the flap under the blue edge of the feed deck as shown A brush below the deck wets the flap 4 Slide the envelope to the right until the system takes hold of it The system prints the postage and ejects the piece 5 To complete sealing compress the envelope stack See Chapter 6 for instructions on refilling and maintaining the moistener SV61891 Rev A 3 5 3 Running Mail Mail In a Minute Processing a Letter Using the Integrated Weigh Platform 3 6 Weigh Mail Piece Place mail piece on the integrated weigh platform Select Class Press the Class button and select Change Class option 1 then select Lettermail and press Enter to confirm Select your desired Lettermail sub class e g Dom Standard Dom Other USA International and then press Enter to confirm Select any desired special services e g Registration Insurance Coverage by selecting the appropriate menu options If no special services are required press Enter The ready screen will now display the postage amount in the top right hand corner of the system display and the message Ready to Print will appear NOTE
58. ide not to change this number press the CE C key TWICE to back out of the screen and retain the number 5 Type in your eight digit Postage By Phone account number Press Enter The control centre display shows the number you entered SV61891 Rev A Setting the Default Refill Amount Password Protecting the Adding Postage Process Removing Funds and Purging Ink from Your System SV61891 Rev A DM230L DM330L DM350L Operating Guide Press the Options key Select Setup Menu then Basic Settings Select Refill Setup Select Default Refill Amount Key in the postage refill amount you usually add This is the normal or default value Do not enter a value more than 99 999 a 2 eS 6 Press Enter The display shows the value you entered If your system was set up to ask for a supervisor password you can also have it request a password when you add postage 1 Press the Options key Select Setup Menu then Basic Settings Select Refill Setup Select Password Protect Refill Select Enable Password Protect Refill If the refill operation is already password protected and you would like to disable it select Disable Password Protect Refill Oe fe If you are moving your system and you need to transfer funds from your control centre back to your Postage By Phone account follow the steps here NOTE Use this option only if a Postage By Phone representative instructs you to do so Otherwis
59. in the correct time Press the Refill key for AM the Options key for PM Press Enter The display shows the time set DaN Press the Options key 2 Select Setup Menu then Time of Day Timer 3 Select Daylight Savings The display shows the current time and tells you if daylight savings is On or Off It also asks if you want to change the setting 4 Press No Options if you don t want to change the setting press Yes Enter if you do The display shows the setting you chose NOTE If you make any changes to your date or time settings on your system you must initiate a connection to the Pitney Bowes Data Centre prior to running mail These changes are then recorded and reflected in the parameters printed in your digital indicia SV61891 Rev A Changing the Automatic Date Advance Time Setting the Normal Preset Timer SV61891 Rev A DM230L DM330L DM350L Operating Guide Your system automatically advances the date at a time you specify The date advance time is factory set to 12 00 AM If your mail is picked up at a certain time each day you can set the system to advance the date at the mail pickup time You can also turn the auto date advance feature off if you want 1 Press the Options key 2 Select Setup Menu then Time of Day Timer 3 Select Auto Date Advance Time The display asks you to enter the time at which you want the date to advance 4 Type in the time Example To enter one o cl
60. k and holder assembly Reinstall the Moistener Tank DM230L DM330L 1 2 3 SV61891 Rev A Line up the yellow tab with the yellow slot Slide the moistener tank into position on the mailing machine base until the release lever snaps into position See the figure at right Resume operation 6 5 6 e Maintenance Maintaining the The following procedures describe how to remove and clean the moistener Moistener on the DM350L system continued Removing and Remove the Moistener Assembly DM350L Cleaning the DM350L 1 Lift up and remove the moistener container as shown in the picture below Leave the container out until instructed to replace it 2 Slide the moistener assembly straight out as shown here E Z Seal container moistener assembly 6 6 SV61891 Rev A DM230L DM330L DM350L Operating Guide Removing and Remove the Brush DM350L Cleaning the DM350L 1 Lift up the brush holder on the moistener assembly as shown here continued Moistener assembly 2 Using a paper clip start to push the brush out of the brush holder as shown here Paper clip SV61891 Rev A 6 7 6 e Maintenance Removing and 3 Pull the brush out of the brush holder as shown here Cleaning the DM350L continued 4 Wash the brush under running water Replace the brush back in the brush holder Remove the Holder and Wick DM350L 1 Remove the holder and wick from the moistener assemb
61. l based on its weight and the class of service you select Before selecting a class or special feature please note the following The class that appears in the Ready screen is the one you last selected If you turn off and then turn on the power to your system the previously selected class automatically clears If you place a piece of mail on the scale or enter a weight manually the system automatically prompts you to select a new class if the new weight requires a different class If your system has an attached scale we recommend that you turn the AutoScale option ON Refer to the Setting Up an Attached Scale section in Chapter 4 of this guide When you are done selecting the class and or special service print the envelope as described in Printing Postage on an Envelope in this chapter or print tapes as described in Printing Postage on Tape Strips or Sheets in this chapter 3 19 3 Running Mail Selecting or Changing a Class 3 20 To make or change a class selection 1 2 If you need to manually enter the weight of the mail press the Class key then press the number for the Enter manual weight Use the numeric keys to enter the kgs and g values Press the Enter key to confirm each value Enter the number that corresponds to the class you want and then press the Enter key a Depending on the class the display may prompt you to make further selections within that class b After you complete all selections wi
62. l operation SV61891 Rev A DM230L DM330L DM350L Operating Guide Printing Problems Control Centre Control centre is in seal only mode Will Not Print This mode disables printing Press the CE C to return to the postage mode and resume printing Digital Indicia is Print nozzles are clogged Incomplete or Perform a print test Streaked Poor 1 Press the Options key twice Print Quality 2 Select Ink Functions 3 Select Maintenance and follow the prompts If the test sample shows gaps perform printer maintenance as prompted You can repeat this up to three times See the instructions in Maintaining the Printer in Chapter 6 If printer maintenance fails to correct the problem call for service You may have to replace the printhead oO VEY IPAST ae CANADAI cifjco T ae fo ae eee Vv cS oO 00Cc00 00 00C0009 Example of poor streaked indicia Display Problems Display is Hard _ Display contrast needs adjustment to Read Press Options Select Setup Menu Select Basic Settings Select Display Contrast Select the contrast level you want 1 is the darkest five is the lightest Press Enter Press CE C to return to the ready screen SV61891 Rev A 7 9 7 Troubleshooting Moistening Problems Envelopes Incorrect feeding Do Not Seal Make sure you slide the envelope flap under the blue edge of the feed deck If you do not the moistener cannot wet the flap Low sealant le
63. ly as shown on the right 2 Wash the holder and wick under running water 3 Replace the wick and holder Moistener assembly Reinstall the Moistener Container and Moistener Assembly DM350L 1 Carefully slide the moistener assembly back into the system along the guide bars until it snaps into place 2 Replace the moistener container 6 8 SV61891 Rev A Loading the Tape Strip Feeder The DM230L DM330L The DM350L SV61891 Rev A DM230L DM330L DM350L Operating Guide Tape strips are a handy way of applying postage to oversize letter mail and parcels The procedure for loading tapes strips is different for the DM230L DM330L and the DM350L systems Refer to the appropriate procedure in this section To load the tape feeder 4 1 Load up to 50 tape strips print side UP SE 2 Push them into the feeder as far as they ll go E You ll feel a slight resistance before they re all F the way in the feeder D Refer to Printing the Indicia on Tape Strips in ee ee Chapter 3 for instructions on printing tape strips 1 Push the tape load lever to the right as shown here and push the tapes down into the slot Place the tapes in the slot so that the backing faces toward the left toward the tape load lever Load tapes facing up into top of feeder l Refer to Printing the Indicia on Tape Strips in Chapter 3 for instructions on printing tape strips 6 9 6 e Maintenance Calibrating the Tape Length
64. m is designed to work with certain Pitney Bowes DM Series weighing platforms Your scale and mailing system allow you to e Accurately weigh mail and packages e Calculate rates and fees e Save money on postage continued DM330L shown with 5 kilogram weigh platform See the operator guide furnished with your weigh platform for complete instructions on using it with your mailing system 8 4 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A Appendix A Reports Overview of Reports Accessing Reports A 2 Your system prints short reports on an envelope or tape strip To generate long or detailed reports you need an external printer Not all of the reports described here may be on your system The types of reports available depend on options you purchase and the manner in which you set up your system To access reports 1 2 3 4 To select a specific report press the number corresponding to the Press the Options key twice Select Reports A list of all the available reports appears in the display report If the report is long or detailed you are prompted to verify that the printer is connected and paper is loaded For a short or summary report you are prompted to insert an envelope or press the Tape key Press Enter to print the report For short or summary reports if the information cannot all fit on one envelope you are prompted to insert additional e
65. me process as the Feeding Lettermail DM230L and DM330L You must first weigh the mail piece using the on the DM350L integrated weigh platform or through the Manual Weight Entry feature System You then must select a class of mail in order for the internal rating feature to calculate the exact postage amount For a summary of the exact keystrokes required to process Lettermail please refer to the instructions outlined on the previous pages for the DM230L and DM330L 1 Sort the mail according to size and thickness For each run feed envelopes of the same size and similar thickness e Ifyou are printing a single normal envelope the envelope can be up to 1 8 thick e Ifyou are printing a single thick envelope the envelope can be up to 1 4 thick Do not feed more than 2 thick envelopes at one time e Ifyou are printing a stack of envelopes the thickness of the stack cannot exceed 3 0 e For acceptable length and width dimensions of envelopes refer to the Specifications section in Chapter 1 in this guide 2 Align the stack of mail by tapping the side of the stack on a hard surface Fan the stack to separate the mail pieces 3 Set the thickness selection lever see figure below to correspond to the correct thickness of the envelopes For normal mail move the thickness selection lever all the way to the left 4 Set the Seal No Seal lever figure below to the correct position To seal the envelopes move the lever all the way to
66. moistener container as shown here Leave the container out until instructed to replace it E Z Seal container moistener assembly 2 Slide the moistener assembly straight out as shown in the figure above Be careful to keep the moistener assembly level or you can leak sealing fluid 7 4 SV61891 Rev A DM230L DM330L DM350L Operating Guide Envelope Tape Feeding Problems DM350L Stall in the Remove the envelope If the envelope is also partially stuck in the feeder Moistener Area portion refer to the Stalls in the Feeder Area below for instructions on how to lower the end of the transport deck continued Carefully slide the moistener assembly back into the system along the guide bars until it snaps into place Replace the moistener container Stalls in the Feeder Area NOTE If you get the message envelope stall in the message display try pressing the Mail button to see if this feeds the envelope You may get an envelope stall message if for any reason the envelope does not reach the sensor in the feeder within a certain time interval 1 To clear a tape or envelope stall in the feeder area pull the lever on the bottom at the end of the feeder transport toward you This drops the end of the feeder transport deck down so that you can remove the stall Feeder transport release lever Printer transport release lever 2 Once you clear the stall pull the lever toward you and push the transport deck
67. n Chapter 3 NOTES e Presets are numbered 0 zero to 10 Zero is always the normal preset e When you receive notification of a rate change make sure the postage values assigned to all presets comply with the new rates Storing a You can store the current values displayed on the Ready Screen to create Current either the normal or a custom preset Setting 1 Check the Ready screen to make sure the values displayed are what you want 2 Press the Options key 3 Select Setup Menu then Presets normal custom 4 To store the current settings select Store Current Settings 5 The display shows a list of presets numbered from 0 to 10 Zero is the normal preset 6 Key in the number of the preset to which you want to assign values 7 Press Enter If you are assigning values to an EMPTY preset the display prompts you to enter a new preset name If you are overwriting an existing preset the system simply replaces the old values with the new ones 4 22 SV61891 Rev A DM230L DM330L DM350L Operating Guide 8 Key in a name for the preset It can be up to eight characters long You can use both alpha and numeric characters 9 Press Enter The display shows the new preset name and all the values assigned to it 10 Press Enter to return to the Ready Screen Press CE C to return to the list of preset options Viewing a To see the valu
68. n when you set your system up Numeric Keypad Use this to key in postage values Corrections Statement of Mailings Manifests refill amounts and other numerical information Press CE C to clear an entry or move back through the setup menus to exit them 2 11 2 Getting to Know Your System Machine Features Side Rear of DM230L DM330L and DM350L Control centre and the mailing system base 1 Rear Cover Open the rear cover to replace the ink cartridge See Chapter 6 for instructions 2 Power Receptacle The power cord goes here 3 Autofeeder Port DM350L Only Autofeeder cable attaches here 4 Serial Port Use this to connect your control centre to a Pitney Bowes serial printer 5 Phone Jack Plug an analog phone line here Fax machines are usually connected to an analog phone line The jack accepts a stan dard RJ 11 phone plug If your control centre is hooked to a phone line you can add postage anytime using the one button refill feature See Chapter 5 for details 6 USB Port Use this to connect your control centre to external devices that support the USB communications protocol 7 Base LED This stays lit when power is applied to the system and blinks when there is an error condition in the base Refer to Blink Codes in Chapter 7 for details 2 12 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 3 Running Mail Before You Begin Checklist
69. nbennnd aanvenixessaaxbinnnaradortasweds 7 10 Refill PODS INS isessiiscnrierscrces cu asouannedmacdanedvoucxestvorantaseauedeonrcaxguamneebe 7 11 Display MCSSaG CS aise ccscciasaiisctmcaveneiaestaanua tueetiadesdentdstonmmaasse 7 12 Blink COdES ne ee Ee PE e PM OPT PUR eer renee er 7 13 Postage By Phone Error Codes ccceeseeeeeeeeeeeeeeeeeneeeees 7 16 Chapter 8 Supplies and Options Supplies and ACCESSOSICS c ceccceeeeeeeceeeeeeeeaeeeaeeeaeeaeeeaeeees 8 2 PU ONS java sesesatai nan E E EES 8 3 Departmental ACGOUMMING vsiicceciaciccsassraoupdeneecisuminactcvanenit 8 3 PANUNG sssaaa Aa 8 3 LA 100 g 1g renna Aara EAEE EN 8 4 Appendix A Reports Overview Of TRE OOINS sscicctntrcescnaaloumsetacitantsasis etait aianei A 2 Accessing Reports acccaceseastclacucctaniatasenenaemsiansvedtunignettdadaonauacaxdesinn A 2 Acco nt REpOr S ssssirsiiiiaiiensnaiaai easi iia A 3 Refill SumMmMAary essssssrseserrrnnrnrrrnsrnnnrrnnnnensnnnrnnnneseseereanes A 3 Configuration Report sesesssserrrrisresrrnnnurnnnrerrneenneseeeeeos A 4 Error Repor ss csscinsidiwccesveusnctavancenusveenansteesuevecuentavennievervevs A 4 Meter Setup Report ccccccccccccccceccceecceeeeeeeeeeeeeeseeeeees A 4 Appendix B Accounting Setup Overview Of ACCOUNTING sccctacsssicisetedvignacssundssenapieusieaunasiiebienscuauantane B 2 Setting UP ACCOUMS scteriecicccssenscs imtogsnvcguasiontntacuantdunnieennieatecieannis B 2 Selecting Accounting Stat
70. nt showing the Summary details of the last five refills sl gi e eh SV61891 Rev A Press the Options key Select the number for Reports Select the number for Refill Summary Key in your password and press Enter Place a spare envelope on the feed deck guiding it to the rear and right or press the Tape key to print the report 5 5 5 e Adding Postage 5 6 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 6 e Maintenance Filling the The procedures for filling the moistener are different for the DM230L Moistener DM330L and the DM350L systems Refer to the appropriate procedure in this section The DM230L 1 Check the moistener tank to see DM330L System how much sealing solution is left 2 Add enough E Z Seal to bring the sealant level up to the bottom of the fill hole We recommend E Z Seal Sealing Solution because it helps keep your moistener clean and improves sealing efficiency Check Level Here Fill Here 3 If the tank was empty allow 30 minutes for the moistener brush and wick to get completely wet A CAUTION Do not overfill the moistener tank 6 2 SV61891 Rev A DM230L DM330L DM350L Operating Guide The DM350L 1 Lift up and remove the moistener container as shown here System Moistener 4 container ee 2 Remove the screw cap and fill with E Z Seal Sealing Solution A CAUTION Do not overfill the moistener tank 3 Replac
71. nvelopes The following is a list of all the reports that may be available on your mailing system Account Reports Refill Summary Confirmation Services Configuration Report Error Report Meter Setup Report Rate Update Report Data Capture Report A brief description of each report follows SV61891 Rev A Account Reports Refill Summary SV61891 Rev A DM230L DM330L DM350L Operating Guide This report is available only if you have purchased the Accounting feature You can print either a Detailed report or an Account summary report Asummary report includes e Date and time of the report e Indicia serial number e Account ID e Item total for the account pieces e Value total for the account postage This report prints a statement of the last five refills The system may require you to enter a supervisor password depending on your refill setup The report includes e Date and time of the refill e Refill amount e Postage By Phone account number e System serial number e Report date A 3 Appendix A Reports Configuration Report Error Report Meter Setup Report A 4 This report shows key information about your equipment including the postage meter serial number It also lists your system s enabled features If the information does not fit on one envelope or tape strip the system prints the report on two or more This report lists system errors by date an identifier code and count The repor
72. ocedures Depending on your requirements you may need to follow all or only some of the procedures listed here For each procedure refer to the section number indicated here Adjusting the Display Contrast Setting the System Clock Changing the Lock Code or Password Setting Up the Phone Connection Setting Up the Postage By Phone Refill Options Setting the Postage Funds Warning Setting Up an Attached Scale Defining Presets Performing Updates and Add Ons and Enabling Features GBQQOOO00000 Getting Information About Your Control Centre 4 3 4 System Setup Adjusting the Display Contrast Setting the System Clock Changing the System Date Time Setting Daylight Savings Time 4 4 You can change display contrast to compensate for different lighting conditions 1 Press the Options key 2 Select Setup Menu then Basic Settings 3 Select Display Contrast 4 Select the contrast level you want 1 is the darkest 5 is the lightest The display changes contrast as you press each number 5 Press Enter to confirm your setting You can change the system date time set the date time to daylight savings time change the time at which your system advances the date time to the next day and set the amount of time your system can remain inactive before reverting to the normal preset values Press the Options key Select Setup Menu then Time of Day Timer Select Meter Clock Time Key
73. ock type 1 0 0 To enter 12 01 o clock type 1 2 0 1 Do not type the hyphens 5 Press the Refill key for AM press the Options key for PM The display shows the advance time NOTE If you want to turn the date advance feature off set the advance time to 12 00 A M The normal preset is a set of values postage ad account and so on that your control centre display automatically returns to after a set period of time You can set the amount of time the display takes before it reverts to the normal preset 1 Press the Options key 2 Select Setup Menu then Time of Day Timer 3 Select Normal Preset Timer 4 The display asks you to enter the number of minutes before the system returns to the normal preset Key in the value you want You can enter a value from 1 to 10 minutes 6 Press Enter The display shows the time you entered o 4 5 4 System Setup 4 6 Changing the Lock Code or Password Changing the Lock Code The Lock Code prevents unauthorized access to your mailing system If your system is set up to prompt you for a supervisor password you can change it as well The supervisor password prevents unauthorized access to the postage refill operation or to the optional accounting setup procedures Press the Options key Select Setup Menu then Basic Settings Press the Options key again and then select Lock Code If a lock code already exists the system asks you to key it in
74. on affix the postage indicia to your parcel SV61891 Rev A Processing a Parcel Using the Optional Parcel Rate Module continued SV61891 Rev A DM230L DM330L DM350L Operating Guide US Destinations 3 Press the Class button and then select Change Class option 1 For US destinations you must select USA Parcel option 4 and then press Enter to confirm 4 Select your desired sub class Expedited USA option 1 or US Xpresspost option 2 and press Enter to confirm For more information on Canada Post Distribution Services shipping products and services log on to www canadapost ca 5 The system will prompt you to enter a Zone Key in the appropriate Zone Code and press Enter to confirm 6 Select any appropriate Special Services you desire by following the prompts on the display Once you have completed your selection the system will take you to the Home screen The postage value will be displayed in the top right hand corner and the message Ready to Print will be displayed below 7 The procedures for printing postage for parcels varies depending on which system you have a DM230L Insert a Tape Sheet into the Feeder to print your postage and upon completion affix the postage indicia to your parcel b DM330L DM350L Press the Tape button Enter the number of Tape Strips you want to print from the Tape Strip feeder and press Enter to confirm Upon completion affix the postage indicia to your parcel
75. ons 4 14 Enter Your Postage By Phone Account Numberv 4 14 Setting the Default Refill Amount cceecceee 4 15 Password Protecting the Adding Postage Process 4 15 Removing Funds and Purging Ink from Your System 4 15 Setting the Postage Funds Warnings ccssssesessseeeeees 4 16 Setting the Low Funds Warning 4 16 Setting the High Value Warning 22 0 seseeeeee 4 16 Setting Up an Attached Scale visi cictecccsssiansnancereenwoniaandateavnaes 4 17 Selecting the Scale Vibration Mode cee 4 18 Zero the CM go tease eds aacnes nace aes pak cancasyacearmetacctameeatiasiees 4 18 Turning AutoScale On and Off ienee 4 19 Setting the Scale Location Code cccceeeeeeeteeees 4 19 Setting the AutoClear Function 2 ceceseseeeees 4 20 Setting the Clear Zone Option 2 c ccseeeeeeeeeeneee 4 20 Entering a Canada Post Contract Discount Code 4 21 vii Table of Contents Defining PTS SOUS oot teicusitaleasatceesiiahtiataslbnicleauneetensanandanbigadstiadaiaats 4 22 Storing a Current Setting siscucceneacrenssesuncteimndeumenesasuauecumens 4 22 Viewing a PreS t cccsanassrcnosvenencexadthanactenactemagnuanenegararniumnas 4 23 Renaming a Preset ci ccss cate sncteaentanencesorralsiceandeeeeectacudiads 4 24 Deleting a Preset scsicscscs casecestesceswitesscnatecenestarscsdeusnnenent 4 24 Performing Updates Add Ons and Enabling
76. opes Onlly 2 ccccceeeeeeeesseeeeeeeeneeeeeeetees 3 18 Selecting a Class or Special Service ccccccccccecseteeeeeeeees 3 19 Before Selecting or Changing a Class eeeee 3 19 Selecting or Changing a Class 3 20 Selecting a Postal Code or Zone cccceeeeeeeteteees 3 21 Selectinga County esnrins nara a 3 21 Selecting a Special Service sssrsisssssrrrreserrersereresssees 3 22 Printing an AGVSriSG MO cc ciccs2 ccccccerandassiteeetttansendscarcteciegtinsiocs 3 23 Printing an Advertisement with the Postage 3 23 Printing only an Advertisement No Postage 3 23 Printing the Date and Time on Incoming Mail 3 23 Changing the Date on Your Mail ccccccsssseeeeeeeeeneneeees 3 24 Advancing the Dates iieicccacsdisaxsieasnnncetenvetasnaiideontdaraniannene 3 24 Resetting the Date and Time s es 3 24 Selecting Aly COO UW cissi anaana oa aait 3 25 Checking and Clearing the Batch Count sessen 3 25 Checking the Batch Count i sessiriiiiiiriveissinssnenissssess 3 25 Printing a Record of this Information ceeee 3 26 Clearing the Batch COUN iasicccreictertatnsenccorcecansseabeadterenes 3 27 SV61891 Rev A SV61891 Rev A DM230L DM330L DM350L Operating Guide Viewing the Weight in Imperial Units 2 00 c ceeeeseeeeeees 3 27 Adding or Correcting POStAGG vic iiiscasctccsntsentiosoumncevauamednuavecenecs 3 28 Printing a Statement o
77. or technical support 21 Blinks System profiles missing Refer to the Updates and Add Ons section in Chapter 4 of this guide Select the IntelliLink option from the Updates and Add Ons menu The system will dial Pitney Bowes and if profile updates are available it will automatically download them for you If you still get the same blink code after downloading the updates and rebooting your system call for technical support SV61891 Rev A 7 15 7 Troubleshooting Blink Codes 22 Blinks System is under over acceptable operating temperature Refer to the Specifications section in Chapter 1 of this guide and make sure your system is located in an environment where the temperature is within the acceptable temperature range Postage By Phone Error Codes Error Code 7 Invalid Status Code invalid account status Error Code 8 Your Postage By Phone account balance is low Error Code 50 Invalid Postage By Phone account Error Code 94 The Postage By Phone Data Centre is down Try the refill again at a later time 7 16 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 8 Supplies and Options Supplies and Accessories 8 2 Ink Cartridges Ink Cartridge Red Fluorescent 765 3 Tape Double Tape Sheets 300 labels per box 612 7C Tape Strips 300 strips per box 625 0C E Z Seal Sealing Solution 118mL Flip Top Bottles 4 per box 601 9C 118mL Dabber Bottle 1
78. owes ca Customer Support 1 800 672 6937 Product Name DM230L DM330L DM350L Model Number DDL1 DDL3 DDL4 DDL8 PB Form SV61891 Rev A 9 06 2006 Pitney Bowes Inc All Rights Reserved Printed in the USA Printed on recyclable paper x Sv6189 1R EVA
79. perial Weight The weight of your piece of mail in Imperial units appears in the display 4 Press the Enter key to return to the Ready screen NOTE To return back to viewing weight in metric units repeat steps 1 through 4 above SV61891 Rev A 3 27 3 Running Mail B 3 28 Adding Postage or Correcting Postage If you do not have the correct postage on a piece of mail you can add more postage directly on a piece of mail If you prefer you can print the corrections on a tape instead and then apply it to the piece of mail The following outlines the procedure for processing a postage correction 1 2 Press the Custom Presets button and select PCorrect option 1 and then press Enter to confirm Place your mail pieces on the integrated scale or enter the weight manually using the Manual Weight Entry feature Press the Class button and select Change Class which is the first menu option and then select the Class button again to scroll down the list of options and select Other Payment option 7 and then press Enter to confirm Select Postage Correct option 1 and then press Enter to confirm The following screen will be displayed Postage Correct 0 00 Selected Services None 1 0 01 to 0 50 2 3 50 to 99 99 Select your postage range option 1 or option 2 and then press Enter Enter your postage correction value using the numeric keypad and be sure to use the appropriate decimal places Once you
80. play prompts you to enter the country name or country code If you know the code for the country enter that code now If you don t know the country code enter the first one or two characters of the country name A list of all country names beginning with those characters appears in the display Press the number that corresponds to the country you want Press Enter to accept the country code or country name Press Yes Enter to confirm your selection when the system display prompts you to do so If the class you selected provides special services the system display prompts you to enter them now Refer to Selecting a Special Service below 3 21 3 Running Mail Selecting a Special Service 3 22 When you select a class that provides special services you are asked if you want to add any of these services Press Yes Enter and the display lists all of the special service options available for the class For example if you select Priority you can add insurance coverage or services To select a special service press the number that corresponds to that service a If the service requires you to enter more information another screen displays and you are prompted to fill in the information For example to add insurance you need to enter the amount for which you want to insure the parcel b Continue to select the special services Each time you press a number for a service the selection moves to the top of the list an
81. r technical support 6 Blinks Circulation valve home position sensor Call for technical support 7 Blinks Carriage home position sensor Call for technical support 8 Blinks Home position error Call for technical support 9 Blinks Fan Error Call for technical support 10 Blinks Printhead communication error You may need to replace the printhead Call for technical support 12 Blinks Ink sensor error Call for technical support 7 14 SV61891 Rev A DM230L DM330L DM350L Operating Guide Blink Codes 13 Blinks Not used 14 Blinks Not used 15 Blinks EEPROM failure Call for technical support 16 Blinks Motor Drive IC error Call for technical support 17 Blinks Not used 18 Blinks Print head drive voltage error Call for technical support 19 Blinks Transport error Check to make sure that the transport deck is in the up position If not pull the deck up into position so it locks in place If you still get the same blink code call for technical support 20 Blinks Printer maintenance controller software error Refer to the Updates and Add Ons section in Chapter 4 of this guide Select the IntelliLink option from the Updates and Add Ons menu The system will dial Pitney Bowes and if an update for your printer maintenance controller software is available it will automatically download it for you If you still get the same blink code after downloading the update and rebooting your system call f
82. r ventilation Do not place lighted candles cigarettes cigars etc on the mailing machine NOTE Always follow the specific occupational safety and health standards for your workplace 1 7 1 Specifications and Safety Information Important Telephone Safety Instructions 1 8 The IntelliLink Control Centre connects directly to analog telephone lines For your protection basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons These safety precautions include CAUTION To reduce the risk of fire use only 26 AWG telecommunication line cord either supplied with the machine or separate Never install telephone wiring during a lightning storm Disconnect the system s telephone line during a lightning storm Avoid using a telephone or equipment that connects to a telephone line during an electrical storm there may be a remote risk of electrical shock from lightning Do not use the telephone or equipment connected to the telephone line to report a gas leak in the vicinity of the leak Never install telephone jacks in wet locations Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swim ming pool Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Save these Instructions SV61891 Rev
83. rdered e Perform a remote inspection of your machine as required by the Canada Post e Download Postal Code changes and new postal rates as required by the Canada Post If a download is not mandatory you will be prompted with either Get Update Now or Skip Get later Select the option that makes sense to you at the time Otherwise the download occurs automatically Once a download is finished a Software Download Complete message appears You will either be prompted to select Restart Now to restart the machine or select Continue to return to the originating screen that you connected to the PB Data Centre from depending on the type of download performed NOTE Canada Post Rate Change downloads are mandatory and therefore if you connect and a rate change download is available you will not be given a Skip or Get Later option SV61891 Rev A Getting Information About Your Control Centre SV61891 Rev A DM230L DM330L DM350L Operating Guide You may need to supply information about your system when you call Pitney Bowes for help or information To do so 1 Press the Options key 2 Select Meter ID 3 The display shows information on 4 screens Screen 1 Model Meter S N UIC S N UIC PCN PSD S N PSD PCN PSD MSD Press Enter to go to Screen 2 Version Numbers UIC Rate Mgr PSD Ctrl Layer PSD Mid Layer PHC PMC Press Enter to continue to Screen 3 Flash Pres
84. re display tells you when the ink supply is low or exhausted Low Ink When the Low Ink warning is displayed you shuold replace your ink cartridge immediately If you do not have a replacement ink cartridge you should order one right away In addition it is very important to closely monitor the print quality of the indicia Any deterioration in the quality of the indicia fading streaking may result in the indicia not being recognised as valid postage CAUTION Replace the ink cartridge as soon as you see the Low Ink alert Out of Ink Replace the ink cartridge immediately The ink supply is gone you won t be able to print 1 Open the rear cover of the mailing machine 2 Grasp the ink cartridge firmly and pull it straight up and out of the machine Discard the old cartridge 3 Remove the new cartridge from its bag forward and push the cartridge down into the well as far as it will go See the figure above right The cartridge is designed so you can t install it the wrong way SV61891 Rev A Replacing the Ink Cartridge continued Replacing the Printhead SV61891 Rev A O DONA DM230L DM330L DM350L Operating Guide Close the rear cover Press the Options key twice Select Ink Functions Select Install new cartridge Press the Enter key You can resume operation when the cartridge initialization process is done If print quality deteriorates and you cannot restore it usin
85. ress Enter to confirm The following screen will be displayed Other Items 0 00 Selected Services None 1 3 50 to 99 99 5 Select the postage value range from the list provided NOTE there is only one option To do so select option 1 3 50 to 99 99 and then press Enter to confirm 6 Enter your desired postage value using the numeric keypad and then press Enter to confirm Review your entry on the next screen and press Enter yes or Options no to confirm If you selected Enter yes you will return to the Home screen and the message Ready to Print will be displayed 3 13 3 Running Mail Processing a Parcel Using the Optional Parcel Rate Module 3 14 The following outlines the procedure for processing a parcel using the optional Parcel rate module 1 Place your mail piece on the integrated weigh platform or enter the weight manually through the following steps a Press the Class button and then select Enter Manual Weight option 6 b Enter the weight in kilograms and then press Enter to confirm and the system will take you to the class selection option menu skip to step 3 2 If you used the integrated weigh platform to weigh your mail piece then press the Class button and select Change Class option 1 Additional sub class selections and processing steps are required depending on which class selection and country destination Domestic US International you select The steps for the different coun
86. s Enter to go to Screen 4 Counters Envelope Tape Seal Only Jam Skew Total Pieces Waste Tank filled 4 29 4 System Setup 4 30 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 5 e Adding Postage A Word About Refills Connecting Your IntelliLink Control Centre to an Analog Phone Line Checking Postage Funds Available Printing a Record of this Information on the DM230L DM330L 5 2 To add postage funds to your control centre by modem your system must be connected to an analog phone line as described below Plug phone line in here Plug the telephone line into the connector on the back of the control centre See the figure at the right Remember to use an analog phone line Your fax machine is connected to one Press the Funds key to check the postage funds available in the system the postage funds used and the total number of mail pieces printed Total Funds Available Used Pieces Control Sum Check PBP Balance Exit Back Key Report Insert Envelope 25 00 105 00 130 00 yes no To print a record of this information place a spare envelope on the feed deck Guide it toward the back of the system and then to the right Press Yes Enter to print a report of the information in the screen above If you don t want to print a report press the CE C
87. ss the Options key Press the number for the Date Time Stamp If you want to print an advertisement follow the instructions in Printing an Advertisement in this chapter If you want to print a different date and time refer to Changing the Date on Your Mail in this chapter Feed envelopes through the system as described in Printing Postage on an Envelope in this chapter or Feed tapes as described in Printing Postage on Tape Strips or Sheets in this chapter 3 23 3 Running Mail O 3 24 Changing the Date on Your Mail Advancing the Date You can advance the mail submission date up to 30 days 1 2 3 4 Press the Date Ad key Press the number for Date Press the number for Advance Date Use the numeric keys to type in the number of days you want to advance the date NOTE You cannot advance the mail submission date by more than 30 days The system will display an error message if you try Press CE C to clear the message Press Enter The system displays the advance date and returns to the Ready screen Resetting the Date and Time 1 2 3 4 Press the Date Ad key Press the number for Date Press the number for Reset to Today s Date Press Enter The system displays the current date and returns to the ready screen NOTE Pressing the Normal Preset key resets the date to today s date Selecting a custom preset does not affect the advance date The system automatically returns to tod
88. stal Code location you must update the Postal Code You can do this by calling Postage By Phone NOTE If you move your mailing system to a different postal code you will need to update your system before processing mail at your new location See the Contacts section at the front of this guide for more information e Each time you refill your postage meter Postal Security Device through the modem the Postage By Phone computer automatically performs a postal inspection If the postage meter in your mailing machine has not detected a modem refill transaction at certain intervals the message Inspection Required appears on the main screen of the IntelliLink Control Centre The system will then prompt you to connect to Pitney Bowes and perform an inspection e The postage tape you use must meet Canada Post specifications To order approved supplies for your mailing system refer to Chapter 8 Supplies and Options The Quick Reference Guide supplied with your mailing system is located in the tray under the mailing machine base It contains a summary of the most common operating procedures 1 3 1 Specifications and Safety Information Specifications 1 4 Equipment DM230L DM330L Size 14 D 356 mm x 14 5 W 368 mm x 15 H 381 mm not including stacker tray Weight 17 6 lbs 8 kg approximate DM350L Size 16 25D 413 mm x 31 W 787 mm x 16 H 406 mm not including stacker tray W
89. t In this event the telephone company will provide advance notice for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this modem please refer to the warranty information provided with this equip ment If the trouble is causing harm to the network the telephone company may request that you remove the equipment from the network until the problem is resolved This equipment may not be used with party lines or coin lines This equipment is not intended to be serviceable Please refer to the warranty information if problems occur Failed units will be withdrawn by approved Pitney Bowes service engineers and returned to the U S Ser vice Centre For reference purposes the U S Service Centre contact address is Pitney Bowes Inc Walter Wheeler Drive Stamford CT 06926 0700 A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA A compliant telephone cord and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details If the installation site has specially wired alarm equip ment connected to the telephone line ensure the installation of this equipment does not disable the alarm equipment If you have questions about what will disable alarm equipment consult your telep
90. t Position SV61891 Rev A DM230L DM330L DM350L Operating Guide You can adjust the position of the meter stamp with respect to the right edge of the envelope You might do this to compensate for thick envelopes that present a stepped or uneven edge to the printhead You can shift the impression to the left or right as follows me 2 3 Press the Options key then select Setup Menu Select Basic Setting then Print Position Press 1 to shift the print position slightly to the left Press again to shift it more to the left Press 2 to shift the print position slightly to the right Press Enter when you re done The display shows the print position you selected Test your setting by printing a zero 0 00 postage amount on a sample envelope Check print quality and make sure the imprint is where you want it NOTE To achieve maximum readability of the digital indicia at Canada Post we strongly advise that you do not change the default value that your system is shipped with Call your local post office or visit the Canada Post website at www canadapost ca if you need more information 6 13 6 e Maintenance Replacing the Ink Cartridge HINT We recommend that you keep a spare ink cartridge on hand at all times 6 14 4 Orient the cartridge so the label faces Your actual ink usage varies depending on whether you routinely print ads how many pieces of mail you print a day and other factors The control cent
91. t also includes the system serial number and the date and time the report was printed The information in the report is very useful to our service representatives in the unlikely event that you should encounter problems with your system If the information will not fit on one envelope or tape strip the system prints the report on two or more This report shows register information warning and timeout values clock settings available ad slogans custom preset and accounting settings and a list of enabled features Your system must be connected to an external printer to generate this report SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A Appendix B Accounting Setup Overview When you purchase the optional accounting feature you can set your of Accounting system up to track postage costs incurred by individuals or departments in your organization e g engineering marketing human resources Your system stores the following information for each account A name up to 15 alphanumeric characters long An account ID number The item total This is the total number of pieces of mail charged to an account since it was last cleared The value total This is the total amount of postage charged to an account since it was last cleared An account password The following is a list of the account setup procedures For details on each procedure refer to the section number listed here
92. the AutoClear Function 4 20 Setting the Clear Zone Option 4 20 Setting the Scale Location Code 4 19 Turning AutoScale On and Off 4 19 Seal No Seal Lever DM350L location 2 7 Seal quality correcting 6 4 Selecting Account 3 25 Class or Special Service 3 19 3 20 Country 3 21 Custom Preset 3 17 Normal Preset 3 17 Postal Code or Zone 3 21 Serial Port 2 12 Setting up accounts B 2 Software system updates 1 2 Software updates checking 5 4 Specifications DM230L DM330L DM350L 1 4 Supplies how to order xiii 8 2 System clock 4 4 SV61891 Rev A T Tape calibrating the tape length 6 10 Tape feeder loading on the DM300L 6 9 loading on the DM400L 6 9 Tape Feeder DM230L DM330L location 2 3 Tape Feeder DM350L location 2 5 Tape feeding problems DM230L DM330L 7 7 DM350L 7 6 Tape sheets how to order 8 2 Technical Support phone number xiii web site xii Test print quality 6 12 Thickness Selection Lever DM350L location 2 7 Time setting 4 4 Transport Deck DM350L location 2 5 U Updates adding new features 4 25 checking for software updates 4 25 5 4 postal rates 1 2 V Vibration Mode setting scale mode 4 18 W Weigh Platforms compatible with your system 8 4 Z Zone Clear setting 4 20 Index l 6 SV61891 Rev A a p Pitney Bowes Engineering the flow of communication 5500 Explorer Drive Mississauga ON L4Y 5C7 www pitneybowes ca For Service or Supplies Web Site www pitneyb
93. the Options key again then select Phone Setup Select Modem Initialization Press CE C to remove the current value CAUTION If you change your mind and decide not to change this number press the CE C key TWICE to back out of the screen and retain the number oa D 6 Type in the new value provided by your Pitney Bowes representative Press Enter to accept the new value 4 11 4 System Setup Setting the This option allows you to modify individual phone connection parameters Distributor Parameters CAUTION Do not change these parameters unless directed to do so by your Pitney Bowes representative To access these parameters Press the Options key Select Setup Menu then Basic Settings Press the Options key then select Phone Setup Select Distributor Parameters Select the parameter you want to modify from the list appearing in the display A brief description of each parameter is provided here a eS Global Account and User ID This is the account number and the user ID that your system uses to dial into the internet service provider ISP that allows you to connect to Pitney Bowes Global Password This is the password your system uses to dial into your internet service provider ANI LCZ Server IP This is the internet address of the Automatic Number Identification ANI Least Cost Zone LCZ server that identifies your system and routes your call to a zone that ensures the lowest cost for the connection 4
94. the left Seal No Seal selection lever GD gt Thickness selection lever 3 8 SV61891 Rev A DM230L DM330L DM350L Operating Guide Processing and 5 For both sealing and non sealing mode place the envelopes on the Feeding Lettermail feed deck with the flaps down and facing the rear wall on the DM350L Shingle the envelopes so that the bottom envelope feeds first All System envelopes should be the same size continued Make sure the envelopes are pressed up against the back wall of the deck Make sure the envelopes are making contact with the feed roller Feed roller Feed guide remains flat for most mail 6 To feed oversized envelopes a Lower both feed and side guides b Guide the envelope along the feed deck with your hand SV61891 Rev A 3 9 3 Running Mail Processing and 7 If the postage does not print on the envelope it may have been Feeding Lettermail skewed when it entered the print area If that occurs you will get the on the DM350L following error message in the display on the IntelliLink Control System Centre Mailpiece skewed Reset CE C key Press the CE C key on the control centre Feed the piece of mail again 8 If the envelope stalls in the feeder or printer area refer to the Envelope Feeding Problems section in Chapter 7 of this guide continued NOTE If you get the message envelope stall in the message display try pressing the Mail
95. the unit for servicing SV61891 Rev A Important Safety Notes continued SV61891 Rev A DM230L DM330L DM350L Operating Guide The power cord wall plug is the primary means of disconnecting the machine from the AC supply Do not use an adapter plug on the line cord or wall outlet Do not remove the ground pin from the line cord Avoid using wall outlets controlled by wall switches or shared with other equipment Your mailing machine performs periodic maintenance cycles automatically to assure best print quality leave it ON at all times Do not route the power cord over sharp edges or allow it to be trapped between furniture and or furniture and the wall Avoid touching moving parts or materials while the machine is in use Keep hands loose clothing jewelry and long hair away from all moving parts Keep your hands out of the ink cartridge refill holder Do not remove covers Covers enclose hazardous parts that should only be accessed by properly trained service personnel Before clearing a stall be sure machine mechanisms come to a stop When removing stalled material avoid using too much force to protect against minor personal injury and damaging equipment Immediately report to Pitney Bowes Service any damaged or non functioning components The unit may be unsafe for use To prevent overheating do not cover the vent openings At times vent openings may not be visible but still allow ample spacing around the unit fo
96. thin a class press the Enter key If a Postal code or Zone is required you are prompted to enter it Press Enter to accept For more information refer to Selecting a Postal Code or Zone in this section If a country is required you are prompted to select it Press Enter to accept For more information refer to Selecting a Country in this section If special services are available for the class you selected the display asks if you want to add any special services Press Yes Enter to accept or No Options to return to the Ready screen Refer to Selecting Special Services in this section for information on adding services SV61891 Rev A Selecting a Postal Code or Zone Selecting a Country SV61891 Rev A DM230L DM330L DM350L Operating Guide If the class you select requires a Postal Code or Zone the system display prompts you to enter it when you select the class 1 2 3 The display prompts you to select Postal Code or Zone Press the number that corresponds Postal or Zone For the Postal Code key in the first three digits For Zone key in the appropriate entry 1 8 Press Enter to accept the Postal Code or Zone If the class you selected provides special services you are asked if you want to enter them now Refer to Selecting a Special Service in this section If the class you select requires you to specify a country the system display prompts you to enter it when you select the class l 2 The dis
97. to require passwords see Enabling Passwords in this appendix the display prompts you to enter a password for the account Type in a password up to four alphanumeric characters long and press Enter If you do not want to protect the account with a password just press Enter If you want to change the information you just entered press the CEIC key Reenter the account name and password Press Enter to confirm the information you just typed B 3 Appendix B Accounting Setup 3 4 B 4 Creating an Account continued Changing an Account Deleting an Account o hy S The display asks if you want to create another account a Select Yes Enter key to create another account Follow the steps 4 through 8 b Select No Options key to redisplay the list of all the accounting setup options Press the Options key Select Setup Menu then Accounting Setup Select Change Account The display shows a list of accounts from which to choose Key in the number of the account you want to change Press Enter Follow steps 4 through 8 under Creating an Account in this appendix Press the Options key Select Setup Menu then Accounting Setup Select Delete Account The display shows a list of accounts Key in the number of the account you want to delete CAUTION Make sure you really want to delete the account once you do you cannot restore the information Press Enter to confirm you want to delete the
98. tom set tings You can assign a number of values e g ad account number and others to each custom preset 6 Date Ad Press to change the date or choose the ad you want to print 7 Account This feature is optional Press to select from a list of accounts The control centre charges the postage used to the account you select and stores the information for report printing 8 Tape Press to print a tape strip Apply tape strips to oversize enve lopes and packages NOTE The Tape button is only functional with the DM330L and DM350L 9 Acct Batch Totals Press to see the total postage used and number of pieces charged to an account If the accounting feature is not enabled on the display shows the total postage used and number of pieces of mail processed since the batch register was last reset 10 Class Press to select the class of mail service This is a required action for all mail processing jobs 11 Refill Press to add postage to your control centre 12 Options no Press to select operating mode check print quality print reports or set your system up Also press to answer No to a display prompt 13 Enter yes Press to confirm an operation or answer Yes to a prompt 14 Funds Press to see the postage funds available funds used and number of mail pieces processed by your system You can also print a funds report for your records 15 Alpha Keypad Use this to type in account names and other in
99. try destinations are outlined below Domestic Canada Destinations 3 Press the Class button and then select Change Class option 1 For domestic parcels you must choose either Domestic Parcel option 2 or Dom Priority option 3 Make your selection and then press Enter to confirm 4 Select your desired sub class and press Enter to confirm For more information on Canada Post Distribution Services shipping products and services log on to www canadapost ca 5 Select which destination identifier you would like to use Code Zip or Zone Based on your selection you will need to enter the appropriate Postal Code or Zone using the numeric keypad and or QWERTY keyboard The system will prompt you when a valid entry is made Press Enter to confirm 6 Select any appropriate Special Services you desire by following the prompts on the display Once you have completed your selection the system will take you to the Home screen The postage value will be displayed in the top right hand corner and the message Ready to Print will be displayed below 7 The procedures for printing postage for parcels varies depending on which system you have a DM230L Insert a Tape Sheet into the Feeder to print your post age and upon completion affix the postage indicia to your parcel b DM330L DM350L Press the Tape button Enter the number of Tape Strips you want to print from the Tape Strip feeder and press Enter to confirm Upon completi
100. u entered with the postage value you selected The display says Printing Tape and shows the number of tapes remaining to print NOTE The DM230L does not have a Tape Strip dispenser In order to process a parcel you must use a Tape Sheet which is run throught the feeder like an envelope To order Tape Sheets refer to Chapter 8 Supplies and Options 3 11 3 Running Mail DM350L Printing Tapes 3 12 NONA Push the tape load lever to the right as shown here and push the tapes down into the slot Place the tapes in the slot so that the backing faces toward the left toward the tape load lever Tape load lever From the Ready screen on the IntelliLink Control Centre rate your mail piece by weighing it on the optional weigh platform or by entering the weight manually press Class and then select Manual Weight Entry Then select a class for the mail piece and any desired special services Press Enter to confirm the amount Press the Tape button The display shows Enter Number of Tapes Type in the number of tapes to print Press the Tape button If the tape stalls in the feeder or printer area refer to the Tape Feeding Problems in Chapter 7 of this guide SV61891 Rev A Processing a Parcel Without Using the Optional Parcel Rate Module SV61891 Rev A DM230L DM330L DM350L Operating Guide This procedure is used for processing Parcels those mail pieces whose dimensions size
101. ults SV61891 Rev A Power Problems No Display on Control Centre Control Centre Will Not Run Envelope Stalls on Transport Deck HINT If the Control Centre display prompts Remove Env but no envelope is present check if there is a partially fed tape on the feed deck SV61891 Rev A DM230L DM330L DM350L Operating Guide Is power cord plugged into both mailing machine base and wall outlet Make sure the power cord is not connected to a switched wall outlet Check power lamps on mailing machine base and control centre Both lamps should be on The control centre may be in sleep mode Press any key to wake it To clear envelope 1 Pull feed deck release knob forward A and lower deck as shown 2 Carefully pull envelope out from right B 3 Make sure deck is clear of paper fragments 4 Close deck To avoid envelope stalls 1 Make sure your envelopes meet our published specifications See Chapter 7 2 Feed envelopes correctly See the instructions in Chapter 3 Don t try to feed oversize envelopes through the machine Use tape strips instead 7 3 7 Troubleshooting Envelope Tape Feeding Problems DM350L Possible Envelopes may stall in the following areas Envelope Stalls on DM350L Stall in moistener area Stall in Stall in printer feeder area transport area Stall in the 1 To clear an envelope stall in the moistener area lift up and remove the Moistener Area
102. unt 3 25 3 Running Mail Printing a DM230L DM330L Record of this e To print a report of the batch count on tape press the Tape key on the Information IntelliLink Control Centre e To print a report on an envelope place an envelope on the feed deck and guide it to the rear and right The display prompts Print Account Report yes no Press Yes Enter to print the report DM350L 1 After you press the Acct Batch Total key on the IntelliLink Control Centre and the message Report Insert Envelope appears on the display place a blank envelope on the feed SS deck 2 Make sure the envelope is pressed up SS against the back wall of the deck and is Feed Roller in contact with the feed roller as shown here 3 At the IntelliLink Control Centre press the Feed Mail key 4 Press the Yes Enter key to print the report 3 26 SV61891 Rev A DM230L DM330L DM350L Operating Guide Clearing the Batch Count CAUTION Make sure you really want to clear the batch register once you do you cannot restore the information 1 Press the Acct Batch Totals key and while holding it down press the Shift key and CE C 2 The batch value and batch piece registers return to zero D Viewing the Once you enter a manual weight or place a piece of mail on an attached Weight in scale you can view the weight in Imperial units Imperial Units 1 Press the Options key 2 Select Rating Options 3 Select View Im
103. up until it locks into place SV61891 Rev A 7 5 7 Troubleshooting Envelope Tape Feeding Problems DM350L Stalls in the 1 To clear a tape or envelope stall in the printer transport area pull the Printer Transport release lever toward you This drops the end of the printer transport Area deck down so that you can remove the stall Feeder transport release lever Printer transport release lever 2 Once you clear the stall simply push the deck up until it locks into place 7 6 SV61891 Rev A DM230L DM330L DM350L Operating Guide Tape Feeding Problems Tape Stalls Improper Loading in Feeder Load tape strips print side up and guide them all the way into the feeder DM330L Only push them in as far as they ll go The backing paper must be its original length Tape or Paper Clean tape strip feeder Fragments in 1 Remove the moistener Feeder 2 Slide the tape strip feeder cover to the left and remove 3 Remove tapes Inspect feeder and clean out any debris HINT Remove remaining tape strips before you add a new stack Slide cover to left continued on next page SV61891 Rev A 7 7 7 Troubleshooting Tape Feeding Problems Tape or Paper 4 Push down on the spring loaded pressure plate and remove any paper Fragments in from under the feed roller or tape guide Feeder Pressure Tape Guide Feed Roller 5 Reinstall the moistener 6 Load tape strips and resume norma
104. ure in this section ne w weight platform ij If you have the optional accounting feature press the Account button and select an account From the Ready screen on the IntelliLink Control Centre press the Class button and then press option 6 for Enter Manual Weight Enter weight in kilograms e g 10 grams would be 0 01 kg and then press Enter Press option 1 for Lettermail and press Enter and select the desired sub class e g Domestic Standard Domestic Other USA etc using the appropriate numeric key and then press Enter NOTE The internal rating feature will calculate the postage ammount based on the weight and class selected A weight input and class selection are required for all mail jobs You cannot enter the postage value manually using the numeric keys If desired select any special services e g Registration Insurance Coverage and press Enter If no special services are requested press Enter The postage amount will be displayed in the top right hand corner of the display and another message will indicate Ready to Print If you do not want to seal the envelope d 2 Hold the envelope by its bottom edge Place the envelope ADDRESS SIDE UP on the feed deck SV61891 Rev A DM230L DM330L DM350L Operating Guide Processing 3 Push the envelope to the rear A Lettermail on so its top edge is up against the the DM230L back wall of the system DM330L 4 Slide the envelope to the rig
105. us sissies casenccnvderseuncaedenvederearateecntnertauaniars B 3 Creating an Account face acd ckicpecessasceiacabaccaandontenemetarananieccancdectsavinss B 3 Changing an ANC COUNM feces iba see acess iti ancSearahadmeuetanecteeuslings B 4 Deleting an FNC COU oe cts aad sccmcieeedaasanianincatstecassn lt tbiaecticecetiacebiactice B 4 Clearing All Accounts occ netett deta a tareetit scarce da sifadenaitdictren fateabiatcnced th deysluies B 5 Enabling I ASS WU ON Cg eodetceedeneetanesceecd bandana deastonnpiacdeextacestedtaere B 6 Enabling the Clear Individual Accounts Feature 008 B 7 Index DUN cases eeaina datas Saeed enslave tiie v causa enced scan E N AR A EDENS aN l 1 Table of Contents x SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A Contacts Pitney Bowes Contact Information List xii Pitney Bowes Web Sites Go to www pitneybowes ca to e View frequently asked questions FAQs e Order PB supplies and accessories e Place requests for service e View order status for supplies and e Add postage to your Postage By Phone account SV61891 Rev A DM230L DM330L DM350L Operating Guide Our Help Desk For direct questions call 1 800 672 6937 Customer Service Representatives are available Monday through Friday 8 00 AM 7 45 PM EST Postage By Phone To contact Postage By Phone call 1 800 387 4660 Pitney Bowes Supplies To order genuine Pitne
106. vel Check the sight glass on the left side of the moistener tank If the sealant level is low add E Z Seal Sealing Solution until it reaches the bottom of the fill hole See the instructions in Chapter 6 Dry moistener brush Try wetting the moistener brush If the brush drys out quickly replace the moistener wick as explained in Chapter 6 Dirty moistener brush Remove the moistener brush Clean it in plain water and rinse thoroughly Worn moistener brush Replace the moistener brush See Chapter 6 for instructions 7 10 SV61891 Rev A Refill Problems Display Shows a Series of Messages During the Modem Refill Process Control Centre Fails to Connect to Postage By Phone Data Centre No Dial Tone Refill Failed Invalid Account Number SV61891 Rev A DM230L DM330L DM350L Operating Guide Normal The control centre is designed to display the progress of the refill If there is a problem during the refill a message is displayed Write down the message and call for service if you cannot correct the problem by following the directions on the screen Control Centre not Connected to Analog Phone Line Make sure you ve connected your control centre to a working analog phone line Also make sure the phone line connectors are firmly seated in their receptacles One or more of the refill setup options may be wrong Go to the refill setup instructions as noted and check the following e Does your phone system r
107. with a 0 00 value in the top right hand corner and the message Ready to Print displayed Place your envelope or tape sheet in the feeder DM230L or press the Tape button DM330L amp DM350L and select the number of prints you would like 3 32 SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 4 System Setup The Options Key The Options key provides you access to all of the system setup functions Navigating the The screens below shows some typical selections available when you Menus press the Options key The actual selections and the order in which they appear may vary depending on the features you purchased with your system Select Rating Options Setup Menu Zero Scale Seal Only Date Time Stamp Meter ID More OPTIONS Key Press the Options key to get to the next screen Select 7 Ink Functions 8 Reports e To make a selection press the number on the numeric keyboard that corresponds to the option you want e To go back one screen press the CE C back key e Press Enter to answer yes to a display prompt press the Options key to answer no e The screen may display a message telling you that something requires attention or that an error has occurred Follow the instructions on the screen 4 2 SV61891 Rev A Overview of Mailing System Setup SV61891 Rev A DM230L DM330L DM350L Operating Guide The following is a list of setup pr
108. y Bowes supplies call the Supply Line at 1 800 672 6937 or visit us online at www pitneybowes ca SV61891 Rev A xiii Contacts xiv SV61891 Rev A AE PitneyBowes Engineering the flow of communication SV61891 Rev A 1 e Specifications and Safety Information What is IntelliLink 1 2 IntelliLink provides you with a digital gateway to an entire suite of services and information to help you move your mail more efficiently and enhance your business performance It allows you to Add Features On Demand You can easily download envelope ads and optional product enhancements such as departmental accounting Download Postal Rate Updates The latest postal rates are downloaded precisely when you need them Keep Your System Current Software download capability means you ll always have the latest version of your machine s operating system SV61891 Rev A Postal Requirements The Quick Reference Guide SV61891 Rev A DM230L DM330L DM350L Operating Guide The postage meter on your mailing system is a Postal Security Device PSD approved by the Canada Post Corporation to secure funds Since it is licensed by the Canada Post Corporation you must follow a few basic requirements Canada Post Corporation Requirements e Mail must have the correct date and postage amount in the digital indicia e Metered mail must bear the postal code of the location where the mail is originated e Ifyou move to another Po
109. you pressed Yes the display prompts Performing maintenance Please wait This usually takes several minutes 5 When the purge is done insert an envelope on the feed deck or press the Tape key to run a print test Refer to Testing Print Quality below 6 11 6 e Maintenance Testing Print ie Quality 5 6 Ti 6 12 N Press the Options key twice Select Ink Functions then Print Test The display prompts you to insert an envelope The system prints a test print on the envelope or tape strip Carefully examine the test print It should be sharp and clear as shown in the Good example below If the print has gaps as shown in the Bad example it is not acceptable Good Bad Press Yes Enter if print quality is okay The display returns to the Ready screen Press No Options key if print quality is poor The screen displays all of the maintenance options again Perform another maintenance routine as described in Purging the Printhead Then repeat the print test If the print quality remains poor after repeating the maintenance routine and running the print test again you may need to replace the printhead Refer to Replacing the Printhead section in this chapter SV61891 Rev A Adjusting the Prin

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