Human Touch HT-7120 User's Manual
Contents
1. air pump to the backrest for kinks If there is a My Massage Comfort kink cut the kinked portion of the tubing off control isn t working then reconnect the tubing to the fitting If this does not solve the problem the air pump is not working Replace the chair DEALER NOTE You may wish to replace the air pump instead of replacing the chair My chair won t swivel or the pedestal is broken Replace the chair My convenience outlet doesn t work See Convenience Outlet on page 5 HT 7120 Troubleshooting Guide Power Step 1 Check the power cord Verify that the power cord connection to the power panel is secure and that the cord is not damaged If the power cord is damaged replace the backrest cover Be sure to note the serial number on the power panel and instruct the customer to note it as well Once the power panel is replaced the chair will no longer contain the serial number on the power panel Step 2 Check the wall outlet Plug a different device into the AC outlet into which the chair is plugged If the device does not work is not receiving power the AC outlet is most likely not working Plug the chair into a different AC outlet to verify that it receives power Step 3 Replace the AC Outlet Fuse The AC outlet fuse is the right of the two fuses located on the power panel To replace the fuse 1 Turn the power switch to OFF and unplug the chair from the2. h 7120 troubleshooting guide 02012 Human Touch LLC All rights reserved June 26 2012 Please forward any questions or comments regarding this Troubleshooting Guide to documentation humantouch com Getting Started HT 7120 Troubleshooting This Troubleshooting Guide walks you step by step through the diagnosis of HT 7120 customer problems It is important to follow these steps carefully to ensure that the problem is diagnosed correctly and therefore the appropriate repair action is taken 1 Turn the power switch on the back of the chair to Off wait approximately five seconds then turn it back On 2 Wait 30 seconds while a system check is performed then verify that the problem still exists 3 If the problem still exists choose from the following issues To Troubleshoot This Issue Do the following There is no movement on the chair when power it on The backrest massage mechanism and the foot and calf massager paddles should move when you power on the chair If they do not see Power on page 3 My remote control is not working properly See Remote on page 4 My backrest is not massaging properly If the Kneading Percussion Compression or Rolling functions are not working replace the backrest My Stretch function is not working Make sure you are pressing and holding the Stretch button until the chair beeps twice it takes several seconds for the chair to prepare for t
3. he Stretch function My Heat function is not working See Heat on page 4 HT 7120 Troubleshooting Guide To Troubleshoot This Issue Do the following My backrest won t recline incline Make sure you are pressing and holding the recline incline button for at least five seconds it can take several seconds to activate the actuator If this does not help replace the backrest actuator My foot and calf massager is not massaging properly If the foot and calf massager hesitates while changing directly this is due to the gears shifting and is perfectly normal If the foot and calf massager is only massaging on one side or not massaging at all replace the foot and calf massager My foot and calf massager width control is not working properly The foot and calf massager width adjustment is subtle therefore the difference between the settings may not be visually noticeable You must press and hold the width buttons to adjust the width setting Some LEDs may not light as the width is adjusted to the new setting however when you release the width button the LEDs indicate the current setting My foot and calf See Foot and Calf Massager on page 5 massager won t raise lower Place your hand on the front left or right side of the backrest while adjusting the Massage Comfort Control If the air bags are not inflating or deflating check the tubing that connects the
4. o fuses located on the bottom of the power panel 1 Verify that the device being plugged into the convenience outlet does not draw more than 1 Amp of power If it does it cannot be plugged into the convenience outlet as it will blow the fuse Verify that the device being plugged into the convenience outlet works when plugged into a wall outlet Turn the power switch to OFF and unplug the chair from the wall outlet Using a small screwdriver or a coin turn the fuse holder located on the power panel approximately 1 8 turn counter clockwise The fuse holder pops out HT 7120 Troubleshooting Guide Replace the fuse with a new fuse of the same value Reinsert the fuse holder into the power panel then turn it 1 8 turn clockwise to secure it Plug the chair back into the wall outlet and turn it on If the convenience outlet is still not receiving power replace the backrest cover HT 7120 Troubleshooting Guide Human Touch LLC 3030 Walnut Ave Long Beach CA 90807 humantouch com
5. on on the remote control 2 Watch the remote control timer until it counts down at least five minutes 3 Check the left and right sides of the backrest to determine if either side feels warm 4 If either side does not feel warm replace the backrest HT 7120 Troubleshooting Guide Foot and Calf Massager The foot and calf massager will not deploy or retract 1 Make sure the electric footrest lever is being pulled up or pushed down long enough for the foot and calf massager to shift into gear it takes a few seconds Pull up and then push down on the electric footrest lever located on the right hand side of the chair Do one of the following e Ifthe foot and calf massager actuator is not making any sound replace the foot and calf massager actuator e Ifthe foot and calf massager actuator is making a humming sound the foot and calf massager bracket may have been pushed up into the chair seat This can be corrected by removing the foot and calf actuator allowing the bracket to swing down into the proper position then reinstalling the actuator See repair instruction sheet Replacing the Foot and Calf Massager Actuator for instructions If this procedure does not resolve the problem replace the foot and calf massager actuator Convenience Outlet This section pertains to 120 volt products only 230 volt products do not contain convenience outlets The convenience outlet fuse is the left of the tw
6. wall outlet 2 Using a small screwdriver or a coin turn the fuse holder located on the power panel approximately 1 8 turn counter clockwise The fuse holder pops out 3 Replace it with a new fuse of the same rating 4 Reinsert the fuse holder into the power panel then turn it 1 8 turn clockwise to secure it 5 Plug the chair back into the wall outlet and turn it on 6 Verify that the chair is now receiving power HT 7120 Troubleshooting Guide 3 Remote Heat Step 3 If the chair is still not receiving power replace the backrest If you replace the backrest be sure to note the serial number on the backrest cover Once the backrest is replaced the chair will no longer contain the serial number If one or more remote control LEDs do not light when you push the corresponding button but the function the button controls works properly The remote control is not working properly Verify that the remote control cable connection to the backrest cover is secure If that does not solve the problem replace the remote If the remote control LED lights but the function it controls is not working properly The problem is most likely in the function controlled by the remote not in the remote itself See Getting Started on page 1 and locate the function that is not working in the troubleshooting table IMPORTANT The heater heats slowly taking at least five minutes to warm up 1 Press the Heat butt
Download Pdf Manuals
Related Search