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HP Workstation xw4000 Service Reference Guide

1. IDE SCSI empty empty IDE SCSI IDE empty IDE SCSI SCSI empty IDE SCSI SCSI SCSI IDE SCSI SCSI plug in Controller IDE SCSI SCSI plug in Controller SCSI plug in Controller IDE SCSI SATA plug in Controller SATA plug in Controller SATA plug in Controller SATA plug in Controller empty SATA plug in Controller SATA plug in Controller SATA plug in Controller SCSI plug in Controller SCSI plug in Controller SCSI plug in Controller SCSI plug in Controller Part of logical hard drive in a RAID array SCSI plug in Controller This could be part of logical hard drives in a RAID array or stand alone physical drive Q The first hard drive bay is the recommended position for the drive containing the bootable OS For systems with bootable RAID array the bootable logical drive can exist on multiple physical hard drives SATA plug in Controller are only recommended for RAID purposes Service Reference Guide 6 3 SATA Devices 6 4 Service Reference Guide 7 Identifying the Chassis Routine Care and Disassembly Preparation This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service e CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disco
2. Service Reference Guide 2 7 Setup Utilities and Diagnostic Features Heading Option Security System IDs continued Description Continued Allows you to set Asset Tag and Ownership Tag Allows setting of Chassis Serial Number if current number is invalid Also allows you to set keyboard locale setting e g English or German for System ID entry Allows setting of Ownership Tag and Universal Unique Identifier UUID See Section 3 4 Asset Tracking and Security for more information Power Energy Saver Allows you to set energy saver mode to Advanced Disabled or Minimal x In the minimal energy saver mode setting the hard drive and system do not go into energy saver mode but the setting allows you to press the power button to suspend the system This option does not apply under ACPl enabled operating systems Timeouts Energy Saver Options Allows you to enable disable or manually select timeout values This selection will appear only when energy saver mode is set to advanced This option does not apply under ACPl enabled operating systems Allows you to set power button configuration on off or sleep wakeup Allows user to enable disable power LED blink in suspend mode This selection will appear only if the energy saver mode is enabled This option does not apply under ACPl enabled operating systems Advanced Power On Options Allows you to set POST mode QuickBoot or
3. lee 3 6 3 3 8 Remote Wakeup and Remote Shutdown ooooocococcococco rc 3 6 323 9 NIC Alert lt 5 ez eda Nee UR RT e e tree PE doeet eg 3 6 Service Reference Guide iii Contents 3 5 JOReplicating Your Setup int ose obses hcl xp RENE RETE 3 7 3 3 11Dual State Power BUttO0N oooo ooccooocoonco nor 3 7 3 3 12PO0Wer Marnagement sene pobla a RT pb 3 8 3 3 13World Wide Web Site ieee EVI ee a a id 3 8 3 3 14Desktop Management Interface DMI ooo 0 0 eee eee 3 8 3 3 15Wired for Management 3 9 3 4 Asset Tracking and Security 0 ene nee nee een ee 3 9 3 4 Password Security ctese ee De Re ree eaten Be Mane bean Bass 3 11 3 4 2 Deleting a Power On or Setup Password llle 3 13 3 4 3 Network Server Mode 20 0 ccc ehe 3 14 3 4 4 Drivebock ii ue bp bw an m Cpe tate RR US e e m dis 3 14 3 4 5 Smart Cover Sensor ssepe eed da enia DO eem P VSS E T VE 3 16 3 4 6 Smart Cover Lock ouers rir ere ir rae r a Ea ehh n 3 17 3 4 7 Master Boot Record Security eee es 3 18 3 4 8 Cable Lock Provision 0 0 0 enie sira cece nee hh 3 20 3 4 9 Fingerprint Identification Technology 0 2 cece eee eee 3 20 3 5 Fault Notification and Recovery 0 0c cece hh 3 20 3 544 Drive Protection System eee Le p P ta ea ge ce ake gg 3 21 3 5 2 Ultra ATA Integrity Monitoring lsseeeeeeeeee n 3 2 3 5 3 ECC Fault Prediction and Prefailure Warranty 0 0 0 cece eee eee ee 3 21
4. SATA Connector S1 S7 P1 P15 da Pin Signal Pin Usage Pin Usage data power power cable cable cable S 1 Ground P 1 3 3 V power P 8 5 V power S 2 A P 2 3 3 V power P 9 5 V power S 3 A P 3 3 3 V power P 10 Ground S 4 Ground P 4 Ground P 11 Reserved S 5 B P 5 Ground P 12 Ground S 6 B P 6 Ground P 13 12 V power S7 Ground P7 5 V power P 14 12 V power 2 and S3 differential signal pair P 15 12 V power S5 and S differential signal pair Ultra SCSI Connector and Icon lt gt Pin Signal Pin Signal Pin Signal Pin Signal 1 11 Ground 29 DB3 37 Reserved 45 RST 12 Reserved 30 DB4 38 TERMPWR 46 MSG 13 Open 31 DB5 39 Reserved 47 J SELZ 14 Reserved 32 DB6 40 Ground 48 C D 1525 Ground 33 DB7 41 ATN 49 REQ 26 DBO 34 DBP 42 Ground 50 Input Output 27 DB1 35 Ground 43 BSY 28 DB2 36 Ground 44 ACK Service Reference Guide A 5 Connector Pin Assignments External Infrared Transceiver Connector and Icon d AT o Pin Signal Pin Signal Pin Signal 1 Transmit 4 5V 7 Not Used 2 Receive 5 Mode 8 Not Used 3 Ground 6 Not Used Monitor Connector and Icon 00000 O 0000 060000 Pin Signal Pin Signal Pin Signal 1 Red Analog 6 Ground 11 Monitor ID 2 Green Analog 7 Ground 12 DDC Serial Data 3 Blue Analog 8 Ground 13 Horizontal Sync 4 Monitor ID 9 5V DC 14 Vertical Sync 5 Ground 10 Ground 15 DDC Serial Clock A 6 Service Reference Guide Connector Pin Assignments ATA ATAPI
5. invent service reference guide hp workstation xw4000 hp workstation xw6000 Document Part Number 304898 002 October 2003 This guide provides removal and replacement procedures for subassemblies and key components of the computers covered This guide also covers basic operating system installation information O 2003 Hewlett Packard Company Microsoft MS DOS Windows and Windows NT are trademarks of Microsoft Corporation in the U S and other countries Intel Pentium Intel Inside and Celeron are trademarks of Intel Corporation in the U S and other countries Adobe Acrobat and Acrobat Reader are trademarks or registered trademarks of Adobe Systems Incorporated AII other product names mentioned herein may be trademarks of their respective companies Hewlett Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material The information in this document is provided as is without warranty of any kind including but not limited to the implied warranties of merchantability and fitness for a particular purpose and is subject to change without notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting an additional warranty This document contains proprietary info
6. 3 RTN 8 Fan OFF 13 RIN 18 5V 4 5 V 9 5 V Aux 14 ON STBY 19 45V 5 RTN 10 12V 15 RTN 20 5V 24 Pin Power Connector 1 19 00 010 0 0 010 0 0 a00aoo00 a ao 2 20 Pin Signal Pin Signal Pin Signal Pin Signal 3 3 V 7 Aux RTN I3 4 3 3V 19 RTN 2 3 3 V 8 Fan OFF 14 12V 20 5V 3 RTN 9 5 V Aux 15 RTN 21 5V 4 5 V 10 12V 16 ON STBY 22 5V 5 RTN 11 3 3 V Aux 17 RTN 23 33VR S 6 5 V 12 Fan CMD 18 RTN R S 24 Fan Sink 4 Pin Power for CPU Connector and Icon Pin Signal a 1 RTN 4 1 2 RTN Od JJ FO GJ 3 12 8 Vcpu 2 1 4 12 8 Vcpu 6 Pin Power for CPU Connector and Icon Pin Signal Pin Signal 1 RTN 4 12 8 Vcpu E RTN 12 8 Vcpu RTN 12 8 Vcpu 4 6 A 12 Service Reference Guide Power Cord Set Requirements The voltage select switch feature on the computer permits it to operate from any line voltage between 100 120 or 220 240 volts AC The power cord set received with the computer meets the requirements for use in the country where you purchased the equipment Power cord sets for use in other countries must meet the requirements of the country where you use the computer For more information on power cord set requirements contact your authorized HP dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries 1 The length of the power cord set must be at least 6 00 feet 1 8 m and a maximum of 9 75 feet 3 0 m 2 All power cor
7. Other e g Zip None treated as Other drive CD ROM treated as CD ROM drive Diskette treated as diskette drive 2 4 Service Reference Guide Setup Utilities and Diagnostic Features Heading Option Storage Device continued Configuration continued Description Continued Disk treated as hard drive Transfer Mode IDE devices only Specifies the active data transfer mode Options subject to device capabilities are PIO O Max PIO Enhanced DMA Ultra DMA 0 and Max UDMA Translation Mode IDE disks only Lets you select the translation mode to be used for the device This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix e g SCO Unix 3 2 Options are Bit Shift LBA Assisted User and None N Ordinarily the translation mode selected automatically by the BIOS should not be changed If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted the data on the disk will be inaccessible Translation Parameters DE Disks only Allows you to specify the parameters logical cylinders heads and sectors per track used by the BIOS to translate disk I O requests from the operating system or an application into terms the hard drive can accept Logical cylinders may not exceed 1024 The number of heads may not exceed 256 The number of sectors per
8. 1151 Serial Port 1 2S Both external and Remove any Comm port expansion Address Conflict internal serial ports are cards Detected assigned to COMI Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1152 Serial Port 2 2S Both external and Remove any Comm port expansion Address Conflict internal serial ports are cards Detected assigned to COM2 Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1155 Serial Port 25 Both external and Remove any Comm port expansion Address Conflict internal serial ports are cards Detected assigned to same IRQ Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup Run Computer Setup or Windows utilities 1201 System Audio 25 Device IRQ address Reset the IRQ Address Conflict conflicts with another Detected device 1202 MIDI Port Address 2S Conflict Detected Device IRQ address conflicts with another device Reset the IRQ 1203 Game Port Address Conflict Device IRQ address conflicts with another Reset the IRQ Detected device 1611 Fan failure None Chassis fan not Reconnect the fan detected connected to the system L Long S Short board Replace the fan Replace the system board C Service Reference Guide POST Error Messages POST Error Messages Screen Message Beeps Probable
9. 3 5 4 Surge Tolerant Power Supply 0 0 cece enn ence eens 3 21 3 5 5 Thermal Sensor ys ooro dee 28 A repre rr d ae doe 3 21 4 Ultra ATA Drive Guidelines and Features 4 1 Ultra ATA Jumpers ocne oe ee le dle De bee ne Pe cba eere en bee ere Dee 4 1 42 Ultra ATA Cables o cies eter te AS tee Nie eA RE EIER eA 4 1 4 2 T Cable Layout sois a Baw A RU ome em tem ehm RE einem 4 1 4 3 Drive Installation Guidelines 0 0 0 0 ccc cent en nen nenee 42 43 1 D vice Classes plu bE bas OEE gee PE v Re EIN Sh Re ree Bb SS 4 3 4 3 2 Attach Sequence Rules by Class Priority 4 3 4 3 3 Attach Sequence Worksheet o ooooooococonornoncn n 4 4 4 3 4 Additional Drive Application Notes 0 0 0 0 cece eee eee ene 4 6 GAS MAR Ti feted IT 4 6 45 DC E tus 4 7 5 SCSI Devices Dl SCST Guidelines ete nee See ES oe 5 1 5 2 Using the Multi Mode SCSI Cable 2 0 0 0 ee s 5 2 5 3 Using SCSISelect with SCSI Devices 0 0 ccc II 5 3 5 4 SMART 200 Peace inne oo re eor ve b UR Re PP DEDE DUE e PR rr uel 5 3 5 5 Jumpers codd ye DIR AA Pp IRL I EA IERI 5 4 25 5 Ultra3 SCSI Hard Drive pp AR REEL hawk ti 5 4 5 5 2 CD ROM or DVD ROM Drive lleeeeeeeee ccc teen ene 5 5 5 5 9 Zip Drive aio paraa 5 5 iv Service Reference Guide Contents 6 SATA Devices 6 1 SALA guidelin s ogous wood a ee naa SNURERpE PDA NS UD ET 6 1 6 2 bootorder zu m htc ENERO USER Avie se Hum se exem m ae ee 6 2 6 3 hard driv
10. IDE Standard Drive Cable Connector 39 40 Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 Ground 16 DD14 30 Ground 3 DD7 17 DDO 31 INTRQ 4 DD8 18 DD15 32 10CS16 5 DD6 19 Ground 33 DAT 6 DD9 20 Key 34 PDIAG cable detect 7 DD5 21 DMARQ 35 DAO 8 DD10 22 Ground 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 Ground 38 CS3FX 11 DD3 25 DIOR 39 DASP 12 DD12 26 Ground 40 Ground 13 DD2 27 IORDY 14 DD13 28 CSEL Service Reference Guide Connector Pin Assignments MultiBay CD ROM Adapter Connector 68 Pin Signal Pin Signal Pin Signal Pin Signal RESDRV 18 D15 35 AO 52 FPO5 2 GROUND 19 GROUND 36 A2 53 FPO6 3 DO7 20 key 37 CS1FX 54 FPO7 4 DO8 21 DRQ 38 CS3FX 55 FPO8 5 DO6 22 GROUND 39 DASP 56 FPO9 6 DO9 23 IOW 40 GROUND 57 FP10 7 DO5 24 GROUND 41 5VMLOG 58 FP11 8 D10 25 IOR 42 5VMOT 59 FP12 9 D04 26 GROUND 43 GROUND 60 FP13 10 D11 27 IOCHDRY 44 AUDIO L 6l FP14 11 DO3 28 CABLE SELECT 45 A GROUND R 62 FP15 12 D12 29 DAK 46 A GROUND I 63 FP16 13 DO2 30 GROUND A7 audio r 64 FP17 14 D13 31 IRQ 48 FPO1 65 FP18 15 DOI 32 1016 49 FPO2 66 FP19 16 D14 33 A 50 FPO3 67 FP20 17 DOO 34 PDIAG 51 FPO4 68 FP21 A 8 Service Reference Guide Connector Pin Assignments Accelerated Graphics Port AGP Connector N A21 A26 A66 Mete ER A a ERR EGRE Y B1 B21 B26 B66 Pin Signal A Signal B Pin Signal A Signal B 1 12 V
11. Latin American Thai Service Reference Guide 3 13 Desktop Management National Keyboard Delimiter Characters Arabic Greek Russian French Norwegian Turkish French Polish U K English Canadian German Portuguese US English For Bosnia Herzegovina Croatia Slovenia and Yugoslavia Clearing Passwords If you forget your password you cannot access the computer Refer to the Troubleshooting Guide for instructions on clearing passwords 3 4 3 Network Server Mode Network Server Mode provides unique security features for computers being used as servers It is only available when a power on password has been set in Computer Setup When the Network Server Mode is enabled the power on password is not required to boot the hard drive and a keyboard is not required to be attached to the system If a PS 2 keyboard is present it will be locked until the user enters the power on password If a USB keyboard is present it will remain usable by default To prevent USB keyboard access after the operating system has loaded a user must hide the USB Port under the Device Security option of Computer Setup s Security menu When used in conjunction with the Computer Setup After Power Loss power on option Network Server Mode permits the server to automatically reboot after a power interruption without user intervention While Network Server Mode is enabled the power on password must be entered to boot the removab
12. SCSI adapter 5 1 cable lock Kensington 3 20 provision 3 20 type 1 8 4 cable select drive 4 1 card guide removal and replacement 10 7 Index cautions AC power 7 1 8 1 10 1 12 1 12 2 12 3 adding devices 1 1 air baffle 13 2 13 3 13 4 batteries 7 8 cable placement 9 1 cable routing 5 1 cables 7 7 8 1 cooling fan 7 6 8 1 8 2 10 1 cover lock security 3 17 ECC memory 11 1 11 2 FailSafe Key 3 18 guide screws 9 3 installation 1 1 keyboard cleaning 7 5 keyboard keys 7 6 memory 11 1 11 2 protecting ROM 3 4 subpanel 10 3 10 10 unnecessary force 10 9 CD ROM drive jumper positions 5 5 chain termination SCSI 5 2 changing operating systems important information 3 8 changing password 3 13 chassis fan removal and replacement 13 2 13 3 chassis indicator lights D 1 chassis types illustrated 7 1 chipset 815e 11 1 cleaning computer 7 5 keyboard 7 5 monitor 7 6 mouse 7 6 clearing password 3 14 cloning tools software 3 1 Compaq Diagnostics for Windows 2 13 Compag Insight Manager LC 3 3 Compaq Remote Management Setup 3 3 Compaq Restore CD 2 14 2 15 3 1 Service Reference Guide Index 1 Index Compaq software See software computer cleaning 7 5 diagnostics 2 10 Computer Checkup TEST 2 10 Computer Setup menu 2 4 utilities 2 3 3 7 configuring power button 3 7 connector pin assignments A 1 to A 12 controlling access to computer 3 9 convertible minitower desktop to minitower conv
13. and ACPI S3 support When ACPI S3 is enabled you may also enable disable ACPI S3 video repost P5 2 mouse wakeup and hard disk reset Allows you to select AGP aperture size 4 8 16 32 64 128 or 256 MB Enables monitor tracking PCI VGA Configuration Allows users to specify which VGA controller will be the boot or primary VGA controller Appears only if there are multiple PCI video adapters in the System Option not supported on all products These options should be used by advanced users only Service Reference Guide 2 9 Setup Utilities and Diagnostic Features 2 2 D 2 2 1 Computer Diagnostics The following section applies only to computers equipped with a diskette drive and running an OS that supports the production of a Diagnostics diskette HP strongly recommends that you create a diagnostics diskette as soon as you begin to use the computer This is a bootable diskette that allows you to test and inspect the hardware outside of the operating system by running the Computer Checkup TEST or View System Information INSPECT diagnostic programs The diskette will play an important role in the restoration process if you ever experience a major system failure Another diagnostic feature is Diagnostics for Windows described in Section 2 2 4 Create a Diagnostics Diskette DOS Based To create a bootable DOS based Diagnostic Diskette some models may require two 1 44 MB diskette
14. n ia Blue Black Face Face Two Drive Cable System Device 1 Device 0 Board slave master n m i Blue Gray Black Face Face Face On a two drive cable the Drive Device O connector is always the farthest one from the system board connector and the Drive Device 1 connector is always the closest to the system board connector Q Some cables may be labeled Drive 0 instead of Device 0 and Drive 1 instead of Device 1 4 3 Drive Installation Guidelines Most computer system boards have two ATA IDE controller channels with a dedicated connector for each controller One controller is designated as the primary and the other as the secondary controller Each of the two controllers can have up to two devices attached to it Each computer system may therefore have a maximum of four ATA ATAPI drives All drives are connected to these controllers using an industry standard 80 conductor cable The industry standard 1 44 MB diskette drive has its own separate channel and is not included as a part of the maximum four drives Any drive attached to a controller must have a drive designation If only a single drive is connected to a controller and its jumper is in the cable select position it is designated as the Master Drive Drive Device 0 by its attachment to the Drive Device 0 cable position If two cable selected drives are connected to a single controller one will be designated by its attachment to th
15. refer to the documentation included with the drive kit to ensure proper cable installation and configuration All drives on a controller channel need to have their jumpers either in the cable select mode or have the individual drive jumper installed on the appropriate Master Drive Device 0 or Slave Drive Device 1 position Ultra ATA Cables When installing a second device on either the primary or secondary controller you must use an industry standard 80 conductor Ultra ATA cable for optimal performance These cables have a maximum length of 18 inches and a maximum distance of 6 inches between the two devices for a two drive cable Drives operating at speeds faster than those of the Ultra ATA 33 devices require industry standard 40 pin 80 conductor cables to maintain the higher data transfer rates possible with the improved technology When using Ultra ATA 100 66 and slower 33 drives in the same system each drive will operate at its appropriate data transfer rate Cable Layout The faces of industry standard cable connectors are color coded for easy recognition Wi System board connector blue face MW Device 0 connector black face E Device 1 connector gray face The color code of an industry standard cable is valid only if the drive s jumper is in the cable select position Service Reference Guide 4 1 Ultra ATA Drive Guidelines and Features Single Drive Cable System Device 0 Board master
16. 12 11 12 4 2Type 2 Battery Holder 12 11 13Removal and Replacement Procedures Main Power and Cooling 13 1Power Supply tii ep EDD MID Up MM MUN pte SA ata ee Fer 13 1 13 2Aum Battle om iaa eie cep i dep ped ege eh RU E ue p d ER o 13 2 19 3Chassis Pans y ree ba eee ets fad Pu cle tpe top Shaw tes hae quiet i 13 3 13 3 1 Rear Chassis Mounted Fan 13 3 13 32Bront Chassis Pan surie see ete EN tt dele ace ee Pe s e 13 4 vi Service Reference Guide Contents A Connector Pin Assignments Enhanced Keyboard ose ecce A EE ERO iad VR RUE E NA A 1 MOUSE SER GER Gee ORR A DT SES SE messed A 1 Ethernet BNG unan rada dew dad na A 1 Btliernet RIA ts E EIS M ENS e el ES A 2 Ethernet AULA a o td ete ule bte cd A A 2 Parallel Interface a A E eid a EIN EM ed a EE ea Ve DA A 3 Serial Interface Lir aie toe ae Pet tot eae aes ea ont dieto Gil Ud Wa iei ate tea Eee d culated A 3 USB KK T eee A 3 Microphone 3 een ee Mens pe ete eee eae ona ei aa bes A 3 Headphone uc a Ipaa Rio c ek dee ada cheb ew pulum ub os a UR UNS Ron A 4 Tane In Audi0 2 iit is et tcr e teer isto sto rye oeste tad sedes A 4 Line Ou Audio rror re A WE eg when eese da A 4 SCSI Low Voltage Differential Single Ended LVD SB o ooocccocococncncnc eee ee A 4 SATA dr Sel te che soe Orr D e otro ik ls Rei Sa Act ane re ea ort a A 5 Ultra SOS o ea o Pave e imm A 5 External Infrared Transceiver ororen ras rar aaa RP RII RS A 6 IMIOMILO Rss etree lees cet a M DA EAS
17. 5 4 Using SCSISelecf with SCSI Devices The Ultra160 and faster SCSI host adapters include the SCSISelect utility to configure the host adapter and to run the SCSI disk utilities To run the SCSISelect utility W In POST Messages Enabled mode Press Ctrl A when the Press Ctrl2 A for SCSISelect Utility message appears during POST W In POST Messages Disabled mode When the HP Compaq logo screen appears press any key to exit the logo screen Immediately after exiting the logo screen press Ctrl A to access the SCSISelect utility A menu appears with the following options E Configure View Host Adapter Settings Q SCSI Bus Interface Definitions Host Adapter SCSI ID SCSI Parity Checking Host Adapter SCSI Termination Q Additional Options Boot Device Options SCSI Device Configuration Advanced Configuration Options B SCSI Disk Utilities T Lists all SCSI devices and SCSI ID numbers For additional information about configuring POST message display status refer to the Computer Setup F 10 Utility Guide SMART The Self Monitoring Analysis and Reporting Technology SMART IDE and SCSI hard drives for HP workstations have built in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive SMART drives track fault prediction and failure indication parameters such as re allocated sector count spin retry count and calibration retry count If the drive de
18. Cause Recommended Action 1720 SMART Hard None Hard drive is about to Determine if hard drive is giving Drive Detects Imminent fail Some hard drives correct error message Run the Drive Failure have a firmware patch Protection System test available that will fix an erroneous Apply firmware patch if applicable error message see www compaq com support techpu bs customer_advisories Back up contents and replace hard drive 1721 SMART SCSI None Hard drive is about to Determine if hard drive is giving Hard Drive Detects Imminent Failure fail Some hard drives have a firmware patch that will fix an erroneous error message correct error message Run the Drive Protection System test available Apply firmware patch if applicable Back up contents and replace hard drive 1771 Primary Disk Port 25 Address Assignment Conflict Internal and external hard drive controllers are both assigned to the primary address Remove any disk controller expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup 1772 Secondary Disk 25 Port Address Assignment Conflict Internal and external hard drive controllers are both assigned to the primary address Remove any disk controller expansion cards Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup 1780 Disk O Failure None L Long S Short Hard drive format error Run Computer Setu
19. Configuration incorrect RTC real time clock battery may need to be replaced Battery life is approximately 3 years Run Computer Setup F10 Setup Set the date and time under Control Panel or in F10 Setup depending on the operating system If the problem persists replace the RTC battery Service Reference Guide POST Error Messages POST Error Messages Screen Message 163 Time amp Date Not 25 Set Beeps Probable Cause Invalid time or date in configuration memory RTC real time clock battery may need to be replaced Battery life is approximately three years CMOS jumper may not be properly installed Recommended Action Set the date and time under Control Panel or in F10 Setup depending on the operating system If the problem persists replace the RTC battery Check for proper placement of the CMOS jumper 164 Memory Size Error 2S Memory configuration is incorrect Run Computer Setup F10 Setup or Windows utilities Make sure memory module s if any are installed properly If third party memory has been added test using HP only memory Verify proper memory module type 183 Invalid Processor 2S Jumper Setting System board jumper improperly set Reset system board jumpers to match processor and bus speeds 201 Memory Error None RAM failure Run Computer Setup F10 Setup or Windows utilities Ensure memory and continuity modules are insta
20. DIMM W Each DIMM within a pair should be identical in size For example a 256MB DIMM must be paired with a similar 256MB DIMM B Each DIMM within a pair should be identical in technology For example you cannot mix a 256 MB 9 device DIMM with a 128MB 18 device DIMM on the same channel Q To identify which DIMM technology you are using compare the memory size and number of DRAM components on the module A 128 MB DIMM has 18 DRAM components that fully populate both sides of the module A 256MB DIMM has 9 DRAM components four on one side five on the other Wi The first pair of DIMMS should be installed in slots 1 and 2 The DIMM slots are numbered sequentially Slot 1 is closest to the CPUs Wi The second pair of DIMMS if any should be installed in slots 3 and 4 B DIMMs must be installed correctly Be sure to match the keyed slot on the DIMM with the tab on the DIMM socket E For optimal system performance DIMMs should be installed in identical pairs in the following three configurations slot 1 and 2 slot 3 and 4 or all DIMM slots populated in paired format If you are using a single DIMM configuration the DIMM should be installed in slot 1 or slot 3 Q Although a single DIMM configuration is possible it does not provide the optimal system performance that a dual DIMM dual channel of matching sizes configuration provides Ifyou are installing two DIMMs of different sizes they can only be installed in
21. Description 0100 0199 Processor P1 3113 3199 Third Processor P3 0200 0210 Memory 3206 3206 Audio System 0301 0304 Keyboard 3300 3333 Mediavision Spectrum 16 0401 0498 Parallel Port Multimedia 0501 0516 Video Display Unit 3400 3401 TV Tuner Card Fourth 0600 0699 Diskette Drive 4113 4199 Processor 0802 0824 Monochrome Video Card 5100 5130 Plasma Display System 1101 1109 Serial Port 5234 5240 Advanced Color Graphics AGC 1201 1210 Modem 6000 6089 Network Card 1700 1799 Hard Drive 6500 6599 SCSI Hard Drives 1800 1823 CDROM 6600 6699 CD ROM Drives 1900 1906 Tape Drive 6700 6799 SCSI Tape Drives 2113 2199 Second Processor P2 7000 Server Manager R Card 2402 2480 Enhanced Color Graphics 8601 Auxiliary Input Interface ECG VGA 8700 8702 Game Port 2502 Pen Digitizer Service Reference Guide Diagnostic Error Codes The remaining tables list possible error codes AABB CC descriptions of each error condition and recommended actions to resolve the error condition Q Retest the system after completing each step If the problem has been resolved do not proceed with the remaining steps For assistance in the removal and replacement of a particular subassembly see the Removal and Replacement Procedures chapter in this manual Microprocessor Error Code Description Recommended Action 0101 xx CPU test failed The following steps apply to 0101 xx through 0102xx 0102xx Coprocessor error 1
22. FullBoot every n days where n 1 to 30 enables disables POST messages and delay POST Enables disables Safe Post F9 prompt F10 prompt F12 prompt option ROM prompt UUID I O APIC Mode USB Buffer Top of Memory and Hot Pluggable MB Floppy Allows you to select the wakeup boot source local hard drive or remote server Allows you to select computer state after a power loss On or Off The suspend sleep feature of Remote Management cannot be used if If the computer was turned off using a power strip Onboard Devices Allows you to set resources for onboard system devices serial port parallel port diskette controller etc These options should be used by advanced users only 2 8 Service Reference Guide Setup Utilities and Diagnostic Features Heading Option Description Continued PCI Devices Advanced Bus Options continued Lists currently installed PCI devices and their IRQ settings Allows you to reconfigure IRG settings for these devices or to disable them entirely These settings have no effect under an APIC based operating system Enables disables PCI bus mastering PCI VGA palette snooping PCI SERRZ generation and ECC on select models Device options Allows you to set printer mode EEP ECP Output only bidirectional and NumLock state at power on Enable disable Power Management Events PME wakeup events processor cache processor number ACPI thermal mode
23. Installing Red Hat Linux The first time the workstation is booted the Linux Setup Tool utility displays This program allows you to enter your password network graphics time and keyboard settings for your workstation CAUTION Once the automatic installation has begun DO NOT TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE Turning off the workstation during the installation process may damage the software that runs the workstation or prevent its proper installation Q When you enable the YPBind feature in the Network tab of the Linux Setup Tool you may get a blank screen for about 15 30 seconds after you have selected and saved all of your settings and have exited the utility This is normal The boot process continues its execution after the screen returns Q In the Time Time Zone tab of the Linux Setup Tool utility the Time Zone Region must be selected first and then the City before clicking the Save Exit button upgrading device drivers Should you ever have to upgrade a Linux device driver visit the HP Web site at http www hp com go workstationsupport You can also visit Red Hat at www redhat com to check availability of additional device drivers 1 1 4 hp Software The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the computer and will be configured automatically the first time the computer is turned on The following HP software will also be insta
24. Removal and Replacement Procedures System Board with Major Components 3 To insert the new battery slide one edge of the replacement battery under the holder s lip with the positive side up Push the other edge down until the clamp snaps over the other edge of the battery gt Q After the battery has been replaced use the following steps to complete this procedure 4 Replace the computer cover or access panel 5 Plug in the computer and turn on power to the computer 6 Reset the date and time your passwords and any special system setups using the Setup utility Refer to the Computer Setup F10 Utility Guide 12 12 Service Reference Guide 13 Removal and Replacement Procedures Main Power and Cooling For an overview of the chassis refer to Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 13 1 Power Supply The power supply is accessed from the rear of the chassis using the following procedure 1 Power down the computer 2 Disconnect the power cord from the AC outlet and from the system unit Q The rest of this procedure is more easily performed with the system unit in the desktop horizontal position 3 Remove the acce
25. Removal and Replacement Procedures System Board with Major Components Heatsink Cool Down Time The heat generated from the processor core transfers to the heatsink making the assembly too hot to handle After transitioning from a power on state to a power off state assuming the system has been on for a while the heatsink takes about 13 minutes to cool sufficiently so that it can be handled comfortably while the bonding compound is still pliable enough to break Heatsink Warm Up Time A shut down cold system requires minimal warm up time to bring the heatsink processor assembly to the temperature necessary to make the bonding compound pliable enough to safely break e CAUTION Lifting the heatsink straight up while it is cold can result in pulling the processor out of the processor socket resulting in possible damage to the processor and or socket If no socket damage has occurred remember to open the socket by raising the retention lever before installing the new processor To warm up the heatsink processor assembly 1 Turn on the workstation and allow the operating system to boot and the desktop to appear zB The system requires approximately four to eight minutes of running time for the primary heatsink processor assembly to reach the temperature required for loosening the bond between the heatsink and processor A secondary heatsink processor assembly if present requires about 12 minutes of running time to reach
26. Run Computer Checkup or Computer Setup and retest 2 Replace processor and retest 3 Replace the system board and retest 0103xx DMA controller failed The following step applies to 0103 xx through 0106 xx 0104 xx Interrupt controller failed Replace the system board and retest 0105 xx Port error 0106 xx Keyboard controller self test failed 0107 xx CMOS RAM test failed The following steps apply to 0107 xx through 0109 xx 0108 xx CMOS interrupt test failed 1 Replace the battery clock module and retest 0109 xx CMOS clock test failed 2 Replace the system board and retest 0110 xx Programmable timer test 3 Replace the system board and retest failed 0113 01 Protected mode test failed Replace the system board and retest 0114 01 Speaker test failed Verify the speaker connection Replace speaker if applicable and retest Replace the system board and retest 0199 xx Installed devices test failed Check system configuration Verify cable connections Check switch settings Run Diagnostics utility Remove all devices except processor and replace one at a time until a failure occurs Replace the system board E 2 Service Reference Guide Diagnostic Error Codes Memory Error Code Description Recommended Action 0200 xx Machine ID test failed Reinsert memory modules and retest 0202xx System ROM checksum failed The following steps apply to 0202xx through 0212xx 0203 xx Write read test failed 1 R
27. THR 3 Ground ncn O 4 5 VDC 5 Clock 6 Unused Mouse Connector and Icon Pin Signal 1 Data 2 Unused aoa B 3 Ground oo 4 5 VDC 5 Clock 6 Unused Ethernet BNC Connector and Icon Pin Signal 1 Center Data o El 2 Shield Ground Service Reference Guide A 1 Connector Pin Assignments Ethernet RJ 45 Connector and Icon Pin Signal 1 Transmit Data 2 Transmit Data am al E 3 Receive Data Lac 4 Unused 5 Unused 6 Receive Data 7 Unused 8 Unused Ethernet AUI Connector and Icon 00000000 a E 6000000 LAS Pin Signal Pin Signal 1 Ground 9 Positive AUI Differential Receive 2 Negative AUI Differential Collision 10 12V 3 Positive AUI Differential Collision 11 Ground 4 Negative AUI Differential Transmit 12 Ground 5 Positive AUI Differential Transmit 13 Unused 6 Ground 14 Unused 7 Ground 15 Unused 8 Negative AUI Differential Receive 16 Unused A 2 Service Reference Guide Connector Pin Assignments Parallel Interface Connector and Icon G000000000000 ry 600000000000 y Pin Signal Pin Signal Pin Signal 1 Strobe 7 Data Bit 5 13 Select 2 Data Bit O 8 Data Bit 6 14 Auto Linefeed 3 Data Bit 1 9 Data Bit 7 15 Error 4 Data Bit 2 10 Acknowledge 16 Initialize Printer 5 Data Bit 3 11 Busy 17 Select IN 6 Data Bit 4 12 Paper End 18 25 Signal Ground Serial Interface Connector and Icon Pin Signal 1 Carrier Detect 2 Receive Da
28. be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power on password even if one has been established Establishing a Setup Password Using Computer Setup Establishing a setup password through Computer Setup prevents reconfiguration of the computer use of the Computer Setup utility until the password is entered 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary Q If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security then select Setup Password and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Establishing a Power On Password Using Computer Setup Establishing a power on password through Computer Setup prevents access to the computer when power is turned on unless the password is entered When a power on password is set Computer Setup presents Password Options under the Security menu The password options include Network Server Mode and Password Prompt on Warm Boot Service Reference Guide 3 11 Desktop Management When Network Server Mode is disabled the password must be entered each time the co
29. cece cece eh F 15 Troubleshooting Using HP Intelligent Manageability Featur s isch a ele iw oR aa BR ee Ui ers F 15 G System Board and Riser Board Reference Designators H Model Number Naming for hp Products hp Workstations viii tn Doe a dae nea eee ee ea ee H 1 Index viii Service Reference Guide Installing or Restoring the Operating System Depending on the workstation model Microsoft Windows 2000 Professional with latest Service Pack Microsoft XP Professional or Red Hat Linux is preinstalled The operating system is configured automatically the first time the computer is turned on ZN CAUTION Do not add optional hardware devices to your computer until the operating system is successfully installed Doing so may cause errors and may prevent the operating system from installing properly ZN CAUTION Once the automatic installation has begun DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE Turning off the computer during the installation process might damage the software that runs the computer 1 1 Installing the Operating System and Software The following sections discuss the operating system and HP software installation procedures 1 1 1 Installing Microsoft Windows 2000 Professional The first time you turn on the computer you will be prompted to select a language for the operating system After selecting the language read and follow the instructions on the screen to complete the installation o
30. drive 3 To replicate the configuration click File gt Restore from Diskette and follow the instructions on the screen Altiris eXpress and PC Transplant make it easy to replicate the configuration and custom settings of one PC and copy it to one or more PCs For more information visit the hp Web site at www hp com 3 3 11 Dual State Power Button With Advanced Configuration and Power Interface ACPI enabled for Windows the power button can function either as an on off switch or as a suspend button The suspend feature does not completely turn off power but instead causes the computer to enter a low power standby This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss To change the power button s configuration complete the following steps 1 Access the Computer Setup menu 2 Select Power gt Energy Saver Select Minimal or Advanced to turn on the Energy Saver Options menu 3 Select Power gt Energy Saver Options Set the power button configuration to either On Off or Suspend Wakeup as desired 4 Refer to the Computer Setup F10 Utility Guide for more detailed information about the features of Computer Setup 5 Select File Save Changes and Exit After configuring the power button to function as a suspend button press the power button to put the system in a very low power state suspend Press the button again to quickly brin
31. may need to disable this option in order to use the diskette DPS Self Test Allows you to execute selftests on IDE hard drives capable of performing the Drive Protection System DPS self tests This selection will only appear when at least one drive capable of performing the IDE DPS self tests is attached to the system Controller Order Allows you to specify the order of the attached hard drive controllers The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C if any devices are attached The selection will not appear if all hard drives are attached to the embedded IDE controllers SCSI Narrow Allows you to configure SCSI termination on the external SCSI Termination connector for narrow SCSI drives The feature should only be enabled if using a narrow SCSI drive to terminate the external SCSI channel Boot Order Allows you to specify boot order of installed peripheral devices such as LS 120 drive diskette drive hard drive SCSI drive CD ROM drive or DVD ROM drive Security Setup Password Enables setup administrator password See Section 3 4 Asset Tracking and Security for more information Power On Enables power on password Password See Section 3 4 Asset Tracking and Security for more information Password Enables disables network server mode Options Specifies prompting for power on password See Section 3
32. n n speed in GHz xw4000 system blank 400 MHz FSB F 533 MHz FSB xw6000 system 2nd processor Hard Drive Size GB nnn capacity in GB Memory 0 no memory nnn amount in MB n amount in GB Drive Type S SCSI 10K RPM K SCSI 15K RPM A UATA Graphics X no graphics EX Quadro2 EX MXR Quadro2 MXR Pro Quadro2 Pro FG2 FireGL2 45D Matrox G450 DualHead 200 Matrox G200 MMS Quad 55D Matrox G550 DualHead 200 Quadro4 200NVS 400 Quadro4 400NVS Removable Storage c CD ROM d DVD ROM r CDRW z ZIP blank no device Service Reference Guide Model Number Naming for hp Products H 2 Service Reference Guide 4 pin power pin assignments A 12 14 pin power pin assignments A 10 A 11 20 pin power pin assignments A 11 A 12 24 pin power pin assignments A 12 815e chipset 11 1 A access panel removal and replacement 10 1 access to computer controlling 3 9 AGP card pin assignments A 9 removal and replacement 11 7 to 11 9 retention mechanism 11 7 to 11 9 AssetControl 3 9 ATA ATAPI IDE drive cable pin assignments A 7 backup software ordering 2 15 battery disposal 7 8 removal and replacement 12 10 blinking power on light 3 7 board guide removal and replacement 10 7 board guide removal and replacement 10 7 Boot Block ROM 3 4 bootable disk important information 3 20 C cable multi mode SCSI 5 2 proper handling 7 7
33. or DMA channels The audio interface typically has the following settings Item Setting Base I O address 220H FM Synthesizer I O address 388 38Bh Interrupt IRQ 5 8 bit DMA Channel 1 To resolve hardware conflicts 1 Change the hardware settings of your audio card or the peripheral card in your system if the peripheral card is using the audio interface setting You can change settings for integrated audio using Computer Setup 2 If you are unsure of the settings of the peripheral cards you can isolate the source of the problem by temporarily removing all cards and other essential cards such as the disk controller After that add the cards back one at a time until the card that is causing the conflict is found Troubleshooting Using HP Intelligent Manageability Features The Local Alert Pop Up Dialog notifies you of an impending or actual hardware failure If the computer is connected to a network and the HP Insight Management Agents are installed and configured a Simple Network Management Protocol SNMP trap message is sent to the specified SNMP compliant management application The Local Alert Pop Up Dialog also tells you the steps you need to take prior to a hardware failure to avoid loss of data and damage to the computer The system administrator can create a customized action message that might include contact telephone or pager numbers To close the Local Alert Pop Up Dialog click the Close button To retrieve fault informa
34. removed in order to remove the system board However if the processor is to be removed from the system board refer to Section 11 1 1 in this chapter for complete instructions 4 Remove all expansion boards 5 Remove all graphics cards 6 Disconnect all cables connected to the system board noting their location for reinstallation 7 Remove the screws connecting the system board to the chassis see figures on next page for screw positions Q On hp workstation xw6000 units the processor heatsink s must be removed prior to removing the system board Refer to Section 11 1 2 in this chapter for heatsink removal 8 After checking the position of all cables and wires carefully lift the system board straight up and out of the computer CAUTION The hp workstation xw4000 system board actually consists of two boards the main system board and a PCI slot expansion board These boards are removed as one assembly Insure that the all mounting screws for both boards are removed before removing the assembly or damage may result Install the system board using the reverse of the removal procedure 12 8 Service Reference Guide Removal and Replacement Procedures System Board with Major Components hp workstation xw4000 system board mounting screw locations AAA AAA hp workstation xw6000 system board mounting screw locations 12 9 Service Reference Guide Removal and Replacement Procedures System Board with Ma
35. settings for the board Service Reference Guide F 13 Troubleshooting Without Diagnostics Network Continued Problem Diagnostics passes but the computer does not communicate with the network Possible Solution Network drivers are not loaded or driver parameters do not match current configuration Make sure the network drivers are loaded and the driver parameters match the configuration of the network controller The network controller is not configured for this computer In Windows 98 2000 Me Windows NT select the Network icon at the Control Panel Network controller interrupt with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board Network controller stopped working when an expansion board was added to the computer Network drivers are not loaded or driver parameters do not match the current configuration Make sure that the drivers are loaded and that the driver parameters match the configuration of the network controller The cable is not securely connected or is attached incorrectly Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource settings for the board Network drivers were accidentally deleted w
36. slot 1 and slot 3 with each DIMM occupying either slot Q Although a mixed size dual DIMM configuration is possible it does not provide the optimal system performance that a dual DIMM dual channel of matching sizes configuration provides E No other memory configurations are supported Attempts to install memory in other configurations will result in unpredictable system performance The following table provides acceptable pairing configurations but do not cover all module capacities However the same pairing configuration applies regardless of the module type and capacity Service Reference Guide 11 3 Removal and Replacement Procedures Expansion Cards and Memory Available Memory Configurations for the x w6000 Channel A Channel B Module Slot Slot Slot Slot Total XMM1 XMM3 XMM2 XMM4 2 9 device Empty 9 device Empty 2 Empty 18 device Empty 18 device 2 18 device Empty 18 device Empty 2 Empty 9 device Empty 9 device 4 18 device 9 device 18 device 9 device 4 9 device 18 device 9 device 18 device NOTE Modules must be paired as indicated in this table where slots indicated by like shading must contain like modules Service Reference Guide Removal and Replacement Procedures Expansion Cards and Memory 11 1 3 DIMM Installation 1 If the computer has a locked Smart Cover Lock use Computer Setup to unlock the lock and disable the Smart Cover Sensor 2 Sh
37. the keyboard To clean the tops of the keys or the keyboard body follow the procedures described in Section 6 2 2 When cleaning debris from under the keys review all rules in Section 6 2 1 before following these procedures CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Visible debris underneath or between the keys may be removed by vacuuming or shaking Canned pressurized air may be used to clean debris from under the keys Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys Service Reference Guide 7 5 Identifying the Chassis Routine Care and Disassembly Preparation B If you remove a key use a specially designed key puller to prevent damage to the keys This tool is available through many electronic supply outlets CAUTION Never remove a wide leveled key like the space bar from the keyboard If these keys are improperly removed or installed the keyboard may not function properly Wi Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly 7 3 4 Cleaning the Monitor W Wipe the monitor screen with a clean cloth moistened with water or with a towelette designed for cleaning mo
38. the necessary temperature for separation 2 Shut down the operating system normally allowing the software to turn off the system hardware If necessary turn off the system manually Service Reference Guide 12 3 Removal and Replacement Procedures System Board with Major Components 12 2 2 Removing the Heatsink Processor Assembly Once the system has been prepared section 11 1 1 for processor removal the heatsink may be separated from the processor using the following procedure 1 Prepare the computer for disassembly 2 Remove the access panel and if necessary rotate the computer to ensure that the system board is parallel to the work table desktop position 3 On hp workstation xw4000 systems use the following procedure for hp workstation xw6000 systems go to step 4 a Disconnect the heatsink fan power cable O from the system board connector see the figure below b Ensure that the heatsink is warm to the touch Release the two clips retaining the heatsink fan assembly to the processor socket and twist the heatsink fan assembly off the processor CAUTION Always twist when trying to remove a heatsink If the bond between the heatsink and the processor does not break with moderate twisting pressure then repeat the warm up procedure described previously Never pull the heatsink straight out or damage may occur to the processor socket or both c Raise the processor locking lever up to the upright posit
39. to enter Setup to configure MBR Security Upon entering Computer Setup you must B Save the MBR of the current bootable disk or Wi Disable the MBR Security feature You must know the setup password if one exists In the unlikely event that the previously saved MBR has been corrupted the following message is displayed 1998 Master Boot Record has been lost Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must B Save the MBR of the current bootable disk or Wi Disable the MBR Security feature You must know the setup password if one exists Service Reference Guide 3 19 Desktop Management Before You Partition or Format the Current Bootable Disk Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk Some disk utilities such as FDISK and FORMAT attempt to update the MBR If MBR Security is enabled when you change partitioning or formatting of the disk you may receive error messages from the disk utility or a warning from MBR Security the next time the computer is turned on or restarted To disable MBR Security complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do no
40. track may not exceed 63 These fields are only visible and changeable when the drive translation mode is set to User Multisector Transfers IDE ATA devices only Specifies how many sectors are transferred per multi sector PIO operation Options subject to device capabilities are Disabled 8 and 16 Quiet Drive available on select drives only Performance Allows the drive to operate at maximum performance Quiet Reduces noise from the drive during operation When set to Quiet the drive will not operate at maximum performance If the drive does not support Quiet mode the Quiet Drive option will not be displayed Options Removable Media Boot Enables disables ability to boot the system from removable media After saving changes to Removable Media Boot the computer will restart Manually turn the computer off then on Primary IDE Controller Allows you to enable or disable the primary IDE controller Secondary IDE Controller Allows you to enable or disable the secondary IDE controller Service Reference Guide Setup Utilities and Diagnostic Features Heading Storage continued Option Options continued Description Continued Diskette MBR Validation Allows you to enable or disable strict validation of the diskette Master Boot Record MBR x f you use a bootable diskette image that you know to be valid and it does not boot with Diskette MBR Validation enabled you
41. 11 xx Video screen memory page test failed 512xx Video gray scale test failed 514xx Video white screen test failed 516xx Video noise pattern test failed 240 1 xx Graphics controller test failed 1 Reseat the video card if applicable and retest 2 Replace the video card and retest 3 Replace the system board and retest 2402xx Memory test failed The following steps apply to 2402 xx through 2419xx 2403 xx Attribute test failed 1 Reseat the video card if applicable and retest 2404 xx Character set test failed 2 Run the Configuration and Diagnostics utilities 2405 xx 80 x 25 mode 9 x 14 character 3 Replace the monitor and retest cell test failed 2406 xx 80 x 25 mode 8 x 8 character 4 Replace the video system board and retest cell test failed 2408 xx 320 x 200 mode color set O test failed 2409 xx 320 x 200 mode color set 1 test failed Service Reference Guide E 7 Diagnostic Error Codes Video Error Code Description Recommended Action 2410 xx 640 x 200 mode test failed 2411 xx Screen memory page test failed 2412xx Gray scale test failed 2418 xx ECG VGC memory test failed 2419 xx ECG VGC ROM checksum test failed 2420 xx Graphics attribute test failed Replace the monitor and retest 242 xx ECG VGC 640 x 200 graphics 1 Reseat the video card if applicable and mode test failed retest 2 Replace the video system board and retest 2422xx ECG VGC 640 x 350 16 color The following steps appl
42. 4 Asset Tracking and Security for more information This selection will appear only if a power on password is set and the network server mode is disabled Smart Cover Enables disables Smart Cover Sensor and Cover Lock Feature supported on select models only Lists most recent cover removal Feature supported on select models only See Section 3 4 Asset Tracking and Security for more information Service Reference Guide Setup Utilities and Diagnostic Features Heading Option Security Drivelock continued Master Boot Record Security Description Continued Allows you to assign or modify a master or user password for certain hard drives When enabled the user is prompted to provide one of the Drivelock passwords during POST If neither is successfully entered the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold boot sequence This selection will only appear when at least one drive that supports the Drivelock feature is attached to the system Allows you to enable or disable Master Boot Record MBR Security When enabled the BIOS rejects all requests to write to the MBR on the current bootable disk Each time the computer is powered on or rebooted the BIOS compares the MBR of the bootable disk to the previously saved MBR If changes are detected you are given the option of saving the MBR on the current bootable disk restoring
43. 5 screwdriver Compaq screwdriver with bits PN 161946 001 WI Torx 1 15 screwdriver with small diameter shank for certain front bezel removal E Flat bladed screwdriver may sometimes be used in place of the Torx screwdriver B Diagnostics software B Compaq tamper resistant T 15 wrench Smart Cover FailSafe Key PN 166527 001 or Compaq tamper resistant bits Smart Cover FailSafe Key PN 166527 002 Screws The screws used in the computer are not interchangeable They may have standard or metric threads and may be of different lengths If an incorrect screw is used during the reassembly process it can damage the unit HP strongly recommends that all screws removed during disassembly be kept with the part that was removed then returned to their proper locations Metric screws have a black finish U S screws have a silver finish As each subassembly is removed from the computer it should be placed away from the work area to prevent damage Cables and Connectors Most cables used throughout the unit are flat flexible cables These cables must be handled with care to avoid damage Apply only the tension required to seat or unseat the cables during insertion or removal from the connector Handle cables by the connector whenever possible In all cases avoid bending or twisting the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced CAUTION Wh
44. 66 Keyboard connector Closest to monitor connector J67 Mouse connector J68 Double stacked mouse keyboard connector TopMouse BottomKeyboard J69 Video connector J70 Single USB connector J71 Secondary single USB jack J72 Microphone jack J73 Line in jack J74 Line out jack J75 Headphone jack J76 Volume control J77 Double stacked headphone microphone connector TopMicrophone BottomHeadphone J78 Double stacked line in line out connector Topline in Bottomline out J80 Stacked serial audio connector J81 Primary double stack USB TopPort 2 BottomPort 1 J82 Secondary double stack USB TopPort 4 BottomPort 3 J83 Triple stacked audio jack line in line out headphone microphone J113 Video cache connector P1 P S connector P2 Second P S connector as required P3 Third P S connector as required P5 Main Power switch and HDD and power LED connector pins 1 9 and SCSI LED connector pins 10 11 P6 Speaker connector PZ Audio connector from CD ROM P8 Chassis fan connector P8 Primary chassis fan connector xw6000 configuration 2 P9 WOL connector NIC cable P10 Diskette drive connector P11 Second Audio connector P12 Alert on LAN NIC connector P15 AUI connector Service Reference Guide System Board and Riser Board Reference Designators Designator Component Continued P20 Primary IDE connector P21 Secondary IDE Multibay connector P22 Slimline CD ROM connector P23 Header for front audio panel P24 Header for front
45. E ORS 11 1 11 1 1hp workstation xw4000 DDR Memory sssssee RII 11 1 11 1 2hp workstation xw6000 Memory 0 0 cece eee ete 11 2 11 1 3DIMM Installation iunc weds Wehner a ii 11 5 112Expansion Cad ic Gel bes Sel bea hl e Ee eher eld See os 11 6 11 3Graphics Sockets with Retention Mechanisms 0 0 0c eee eee ee eens 11 7 11 3 1AGP Card with a Type 1 Retention Mechanism 0 0 00 e eee eee 11 7 11 3 2AGP Card with a Type 2 Retention Mechanism 00 0 0 eee 11 8 11 3 3AGP Card with Type 1 or Type 2 Retention Mechanism 004 11 9 12 Removal and Replacement Procedures System Board with Major Components 12 1Identifying the System Board 0 0 0 eee e 12 1 12 1 1 Configuration ec eode ren e ce Erde Pueri 12 1 12 1 2Configuration 2 a RUE eO eee E Boa eRe eens 12 2 12 2Heatsink ProcessOt is es a0 Sadi wie Sheu MUR peg Sew elven as Meher m eee 12 2 12 2 1Preparing the System for Processor Removal 0 c eee cece eee eens 12 2 12 2 2Removing the Heatsink Processor Assembly 0 0 0 0 0c eee eee eens 12 4 12 2 3Installing the Heatsink Processor Assembly 0 0 e eee eee eee eens 12 6 12 2 4Multiprocessor Information 00 0 e nee e eee 12 7 12 3System Board coins uere ye Rv eee ee oe oe Ie ee ee 12 8 12 4Battetye c sis eek taken 4 ab heh he eee te ee Tae ae awe LM ae 12 10 12 4 1Type 1 Battery Holder 0 0 0 cc III
46. Enter to bypass the title screen if necessary for English only Q If you do not press the F10 key while the message is displayed you must turn the computer off then on again to access the utility Pressing the F12 key initiates Network Service Boot for Remote System Installation A choice of five headings appears in the Computer Setup Utilities menu File Storage Security Power and Advanced Section 2 1 2 in this chapter provides more information about the features that are available 3 Using the arrow keys or the Tab key select the option you want and press Enter To return to the Computer Setup Utilities menu press Esc 4 To apply and save changes select File gt Save Changes and Exit LY If you selected an option that automatically restarted the computer changes were applied at that time Q If you have made changes that you do not want applied select Ignore Changes and Exit Q If you have already applied changes you now want to eliminate select Set Defaults and Exit This option will restore the original system defaults zB Be sure to configure new options and drivers in the operating system after they have been configured by the Setup Utility Service Reference Guide 2 3 Setup Utilities and Diagnostic Features 2 1 2 Computer Setup Menu Heading Option Description File System Lists product name type speed stepping cache size sy
47. M Sor DAs M Bote ate B MER A 6 ATA ATAPI IDE Standard Drive Cable 0 0 0 0 0c cee enn eens A 7 MultiBay CD ROM Adapter 0 0 0 cece ccc nee een ene n ene neae A 8 Accelerated Graphics Port AGP oooococccccococ eh rn A 9 Slimline IDE CD ROM Connector for SFF chassis using 810 and 810e Chipsets A 10 14 Pin Power BX Chipset Based Board 0 0 0 eee cence eens A 10 14 Pin Power 810 810E 820 and 845 Chipset Based Boards 0 0000000 A 11 20 Pin Power Deskpro EPs einer SD PER bebe eot be dd deste A 11 20 Pin Power Deskpro EN ere simipi ccc e eh A 12 24 PmiPOWeE ewes opie bite eet nef bet aha eae sea ee A ee A 12 4 Pin 6 Pin Power for CPU 0 ccc eee ehh hh A 12 B Power Cord Set Requirements General Requirement ii dl Dake AA tate be ee See Aaa A A A B 1 Country Specific Requirements 0 0 eee cece cece een eens B 2 C POST Error Messages D Diagnostic Indicator Lights E Diagnostic Error Codes Special Error Codes s seems ue reu Sua pagas Va A E on Qs b Eod Ves ae E 10 Service Reference Guide vii Contents F Troubleshooting Without Diagnostics ESSUPPO ze epo rore bep pe es e peDuer pce er Bey al tae a UD gue F 1 Preliminary Checklist coo a Rabb nre E RYE SERA er ee F 1 Hard Div cons uyERIdeeDOLISOnpp ewUpep etevbLiec eg plug F 7 Hardware Installation lseeeeeleeeee I eens F 10 NS beste b Bed de bles F 13 Resolving Audio Hardware Conflicts 0 0
48. OVRCNT 34 Vddq Vddq 2 TYPEDET 5V 35 AD22 AD21 3 Reserved 5V 36 AD20 AD19 4 USB USB 37 Ground Ground 5 Ground Ground 38 AD18 AD17 6 INTA INTB 39 AD16 C BE2 7 RST CLK 40 Vddq Vddq 8 GNTZ REQZ 4 FRAME IRDY 9 VCC3 3 VCC3 3 42 Reserved 3 3VAux 10 STI STO A3 Ground Ground 11 Reserved ST2 44 Reserved Reserved 12 PIPEZ RBF 45 VCC 3 3 VCC 3 3 13 Ground Ground 46 TRDY DEVSEL 14 WBF Reserved 47 STOP Vddq 15 SBAT SBAO 48 PMEZ PERRA 16 VCC 3 3 VCC 3 3 49 Ground Ground 17 SBA3 SBA2 50 PAR SERRZ 18 SB STBZ SB STB 5 AD15 C BE1 19 Ground Ground 52 Vddq Vddq 20 SBA5 SBA4 53 AD13 AD14 21 SBA7 SBA6 54 AD11 AD12 22 Reserved Reserved 55 Ground Ground 23 Ground Ground 56 AD9 AD10 24 Reserved 3 3 Vaux 57 C BEO AD8 25 VCC 3 3 VCC 3 3 58 Vddq Vddq 26 AD30 AD31 59 AD_STBO AD_STBO 27 AD28 AD29 60 AD6 AD7 28 VCC 3 3 VCC 3 3 61 Ground Ground 29 AD26 AD27 62 ADA AD5 30 AD24 AD25 63 AD2 AD3 31 Ground Ground 64 Vddq Vddq 32 AD STB1Z AD STB1 65 ADO AD 33 C BE3 AD23 66 VREFGC VREFCG Service Reference Guide Connector Pin Assignments Slimline IDE CD ROM Connector for SFF chassis using 810 and 810e Chipsets Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 RESDRV_ 14 GROUND 27 DO7 40 DO8 2 DO6 15 D09 28 DO5 41 D10 3 D04 16 Dll 29 DO3 42 D12 4 DO2 17 DI3 30 DOI 43 D14 5 DOO 18 DI5 3 Ground 44 KEY 6 DREQ 19 Ground 32 IOW 45 Ground 7 IOR 20 Ground 33 OCHRDY 46 CABLE SELECT 8 DAK 21 Gr
49. Reference Guide 3 1 Desktop Management 3 2 3 3 3 3 1 Remote System Installation Remote System Installation lets you start and set up your system using the software and configuration information located on a network server This feature is usually used as a system setup and configuration tool and can be used for the following tasks E Deploying a software image on one or more new PCs B Formatting a hard drive Wi Installing application software or drivers W Updating the operating system application software or drivers To initiate Remote System Installation press F12 when the F12 Network Service Boot message appears in the lower right corner of the HP Compaq logo screen Follow the instructions on the screen to continue the process Software Updating and Management HP provides several tools for managing and updating software on desktops and workstations Altiris eXpress Altiris PC Transplant Pro PC Transplant for Compaq Insight Manager M LC System Software Manager and Remote Management Setup Utilities Using Insight Manager LC you can also monitor a workgroup of PCs from a central console and remotely update the system software security settings flash ROM or hardware device drivers for each of the managed PCs individually Altiris eXpress Altiris eXpress allows the system administrator to create and quickly deploy a customized corporate standard software image across one or more networked client PCs with
50. T Cover Lock 8 2 8 3 unlocking Smart Cover Lock 3 17 upgrading ROM 3 4 USB card removal and replacement 10 4 USB pin assignments A 3 V View System Information INSPECT 2 12 W warnings battery 7 8 hot surfaces 11 5 Web sites www compaq com 3 4 3 6 3 7 3 8 3 18 www compaq com easydeploy 3 3 www compaq com im 3 3 www compaq com im Ic 3 3 3 10 www compaq com solutions pcsolutions 3 1 www compaq com support files index html 3 3 3 10 Wired for Management technologies 3 9 wrench tamper resistant 7 7 Z Zip drive jumper positions 5 5 Index 6 Service Reference Guide
51. To replace the drive reverse the previous procedures zB The primary 3 5 inch diskette drive should only be installed into bay 3 the bottom bay in the minitower When replacing the drive use the existing screws Metric screws M3 have a black finish while U S screws 6 have a silver finish CAUTION Use only 3 16 inch or 5 mm long screws as guide screws Longer screws can damage the internal components of the drive 9 4 Service Reference Guide 10 Removal and Replacement Procedures Chassis This chapter describes the procedures for removal and replacement of chassis subassemblies For an overview of the chassis refer to Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 10 1 Access Panel Removal A CAUTION The cooling fan is off only when the computer is turned off or the power cable has been disconnected The cooling fan is always on when the computer is in the On Standby or Suspend modes Access Panel Models with Thumbscrews 1 Prepare the computer for disassembly 2 Loosen the thumbscrews that secure the access panel to the back of the computer chassis Q Not all thumbscrews used are captive Thumbscrew de
52. Windows 98 2000 or Me select the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen To reconfigure the computer in Windows NT Workstation 4 0 after installing new hardware use the utility provided with the hardware Hardware Installation Problem A new device is not automatically recognized as part of the computer system Possible Solutions 1 The computer needs to be reconfigured to recognize the new device Follow the reconfiguration instructions above If system still does not recognize the new device but the device is listed within Computer Setup use Computer Setup to address any resource conflicts 2 When the system advised you of changes to the configuration you did not accept them Reboot the computer and follow the instructions for accepting the changes 3 A Plug and Play board may not automatically configure when added if the default configuration conflicts with other devices Use Windows 98 2000 or Me Device Manager to deselect the automatic settings for the board and choose a basic configuration that doesn t cause a resource conflict You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict 4 The cables for the new external device are loose or the power cables are unplugged Check all cables and check that pins in the cable or connector are not bent down 5 The power switch for the new external device is not turned o
53. ace the system board and retest This section includes the error codes for the following devices B SCSI hard drives B SCSI tape drives B SCSI PD CD drives B All CD ROM drives The SCSI error codes consist of three components AABB CC where AA Device Name BB Test Name CC Error Code For example a diagnostic error code of 6523 05 indicates that the diagnostics program was testing the hard drive random read function and received a seek failure The device is faulty and must be replaced Device Names 65XX XX Hard Drive 66XX XX CD ROM Drive and PD CD Drive 67XX XX Tape Drive Test Names XX00 XX ID XX05 XX Read XX06 XX SA Media XX08 XX Controller XX09 XX Media erase XX23 XX Random read XX28 XX Media load unload Service Reference Guide Diagnostic Error Codes Test Error Codes Error Code Description Recommended Action XXXX 02 Drive not installed Check cable connections XXXX 03 Media not in drive Check for and install data CD or write enabled tape in drive XXXX 05 Seek failure Replace the indicated device XXXX 06 Drive timed out Replace the indicated device XXXX 07 Drive busy Replace the indicated device XXXX 08 Drive already reserved Replace the indicated device XXXX 09 Unknown XXXX 10 Unknown XXXX 1 1 Media soft error Replace the indicated device XXXX 12 Drive not ready Replace the indicated device XXXX 13 M
54. ach 212 F 100 C CAUTION When handling a memory module do not touch any of the contacts Doing so may damage the module CAUTION Static electricity can damage the electronic components of the workstation or option boards Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object CAUTION Memory module sockets have gold metal contacts When upgrading the memory it is important to use memory modules with gold metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Q The Intel E7505 chipset based systems support ECC memory To utilize ECC functionality all installed DIMMs must be ECC types Mixing ECC and non ECC DIMMs is not supported Q The xw6000 only suports registered buffered DDR DIMMs Q The hp workstation xw6000 can be configured with up to eight gigabytes of memory using 2 GB DIMMs when available Windows XP Server Windows XP Advanced Server and Red Hat Linux operating systems support eight gigabytes of memory The Windows XP Professional and Windows 2000 operating systems support up to four gigabytes of memory 11 2 Service Reference Guide Removal and Replacement Procedures Expansion Cards and Memory B DIMMs should be installed in pairs E Do not mix DIMMs of different memory speeds Performance will reflect the speed of the slowest
55. al number Run Computer Setup F10 Setup If Number has become corrupted Setup already has data in the field or will not allow the serial number to be entered download and run SP5572 EXE SNZERO EXE Run F10 Setup and try to enter serial number under Security System ID then save changes Num Lock LED on None Failed Boot Block Reflash the ROM using a ROMPaq Keyboard diskette Resume F1 KEY None As indicated to continue Press Fl XXOOOYZZ Parity None Parity RAM failure Run Computer Setup and Diagnostic Check L Long S Short Utilities Service Reference Guide POST Error Messages C 12 Service Reference Guide Diagnostic Indicator Lights Q All indicator lights are not available on all products Keyboard Lights LED Num Lock Color Green LED Activity State Message Flashing Memory error Flashing No video Caps Lock Scroll Lock Green Green Flashing System board failure prior to video Chassis Indicator Lights Desktop Computers and Workstations LED Color LED Activity State Message Power Green On Computer on Power Green 1 blink second Normal suspend mode Power Green 1 blink second Suspend to RAM Power None None Computer off Power Red On CPU not installed fetching code Power Red 4 blinks second CPU thermal shutdown Power Red Computer shuts down CPU thermal shutdown Power Red 2 blinks 1 second apart CPU thermal shutdown followed by 2 second pause then re
56. an interface as simple to use as Windows Explorer Altiris eXpress supports Intel s Wired for Management and Preboot Execution Environment PXE Using Altiris eXpress and the Remote System Installation features of the computer there is no need for the system administrator to visit each new PC individually to deploy the software image Altiris eXpress is able to install a disk image containing the operating system application software and the Altiris eXpress client without requiring the use of a separate boot diskette With Altiris eXpress the network administrator can Wi Create a new image or edit an existing image or clone a PC on the network which may have the ideal image Create any number of customized disk images for a variety of workgroups E Edit image files modifying them without having to start from scratch This is possible because Altiris eXpress stores files in its native format NTFS FAT16 or FAT32 Wi Establish a New PC Event a script that will run automatically when a new PC is added to the network The script can for instance format the PC hard drive flash the ROM BIOS and install a full standard software image W Schedule an event to run on a group of computers Altiris eXpress also includes easy to use software distribution capabilities You can use Altiris eXpress to update operating systems and application software from a central console When used in conjunction with System Software Manager Altiri
57. ansfer rate of the slowest machine in that chain The only exception to this is that Ultra Wide SCSI devices will cause a speed degradation when mixed with other 68 pin devices If multiple SCSI devices are used split the devices between Channels A and B for optimum performance Cable length for the second channel should not be longer than 18 inches If two controllers are used each may use SCSI devices having widths and speeds different from the other If a 68 pin data cable is used on a controller having 50 pin SCSI devices use an internal cable adapter Compaq number 199618 001 or an external cable adapter Compaq number 270187 B21 CAUTION Do not route data cables near the air intake to the power supply Cables routed in this manner may block the airflow and cause the computer to overheat All SCSI controllers require a unique SCSI ID 0 7 or 8 15 for each SCSI device installed The controller identifies a SCSI device by its SCSI ID number rather than its location Moving a SCSI device from one position to another on the SCSI chain does not affect communication between the controller and the device The reserved and available SCSI ID numbers for SCSI devices are LY O0 is reserved for the primary hard drive Q 7isreserved for the SCSI controller Q 1 through 6 and 8 through 15 are available for all other SCSI devices Service Reference Guide 5 1 SCSI Devices E 68 pin SCSI controllers require a 53 inch maximum length
58. ard with a Type 1 Retention Mechanism Q The AGP type 1 retention method is not used on hp workstation xw6000 systems To remove an AGP card use the following procedure 1 Prepare the computer for disassembly 2 Remove the access panel 3 Remove the screw at the top of the expansion slot 4 Pull the arm on the right side of the retention mechanism 5 Pull the card straight up to remove it from the expansion socket To install the graphics card reverse the above procedures Q Some models may not require a retaining screw Service Reference Guide 11 7 Removal and Replacement Procedures Expansion Cards and Memory 11 3 2 AGP Card with a Type 2 Retention Mechanism To remove an remove an AGP card use the following procedure Prepare the computer for disassembly 2 Remove the access panel 3 Remove the screw at the top of the expansion slot 4 Pull the arm on the right side of the retention mechanism 5 Pull the card straight up to remove it from the expansion socket To install the graphics card reverse the above procedures Q Some models may not require a retaining screw 11 8 Service Reference Guide Removal and Replacement Procedures Expansion Cards and Memory 11 3 3 AGP Card with Type 1 or Type 2 Retention Mechanism To remove an AGP card using these types of mechansims use the following procedure Prepare the computer for disassembly 2 Remove the access panel 3 Remo
59. ary slightly from those available in Diagnostics for Windows Before you run INSPECT you must create a diagnostics diskette See Section 2 2 1 Create a Diagnostics Diskette for instructions Running INSPECT 1 Cold boot the computer from the diagnostics diskette you have created Press Enter to bypass the title screen if necessary 2 Select View System Information INSPECT 3 Select one of the available options using the Esc key d Print the INSPECT status LY Save the INSPECT status to a file Qj Add comments to a parameter status Q Exitthe utility 4 To exit INSPECT press the Esc key to reach the Exit option Then press Enter 2 12 Service Reference Guide Setup Utilities and Diagnostic Features 2 2 4 Diagnostics for Windows Diagnostics for Windows is a component of Intelligent Manageability that allows you to view System overview AssetControl information Input devices Communications ports Storage devices Graphics information Memory configuration Security management settings System health Operating system Windows version Depending on the version Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the computer are recognized by the system and are functioning properly Using Diagnostics for Windows 1 Select the Diagnostics for Windows icon located in the Control Panel 2 The screen displays an overview of the computer hardware and so
60. as an HP option CAUTION When servicing the computer ensure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Service Reference Guide 9 Removal and Replacement Procedures Drives 9 2 Removing a Drive Use the following procedure for removing a hard drive 1 Prepare the computer for disassembly Q The computer should be placed in the horizontal desktop position for best stability 2 Remove the access panel 3 Remove the front bezel 4 Disconnect the power data and audio if applicable cables from the back of the drive 5 Press the drivelock mechanism to unlock the drives Drivelock yellow secures the external drives in the desktop configuration drivelock green secures all drives in the minitower configuration and the internal drives in the desktop configuration 9 2 Service Reference Guide Removal and Replacement Procedures Drives 6 While holding the drivelock in the unlocked position remove the drive from the drive bay iL Bs 8 Install two guide screws on each side of the replacement drive a ho EN md ze m 7 Remove the four guide screws from the drive Q Metric screws M3 have a black finish U S screws have a silver finish Replace the drive by reversing the above procedure CAUTION Use only 3 16 inch or 5 mm long screws as gui
61. assembly 2 Lay the computer down on its large base for greater stability 3 Remove the access panel 4 Remove the front bezel 5 Pull on the subpanel to remove it from the inside of the front bezel CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling at an angle could damage the pins that align the subpanel within the front bezel 6 Gently push on the bezel blanks to remove them from the subpanel CAUTION When replacing the subpanel ensure that the aligning pins and any remaining bezel blanks are in the proper orientation to prevent damage to the alignment pins Q The subpanel has markings on it to facilitate installation To reassemble the front bezel assembly reverse the disassembly procedure Service Reference Guide 10 3 Removal and Replacement Procedures Chassis Front Bezel USB Audio 1394 Card Prepare the computer for disassembly 2 Lay the computer down on its large base for greater stability 3 Remove the access panel 4 Remove the front bezel assembly 5 Disconnect the audio and USB cables that are attached to the USB Audio 1394 card from the system board ON Disconnect the 1394 cable from the 1394 card if present 7 Remove the two screws that secure the card to the chassis OQ 8 Remove the card from the chassis by first sliding it away from the chassis panel until the audio jacks are clear from the chassis cutouts and then lif
62. at all components operate properly Q Not all features listed in this guide are available on all computers 8 1 Preparation for Disassembly See Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation for initial procedures 1 Remove disengage any security devices that prohibit opening the computer 2 Close any open software applications 3 Exit the operating system 4 Remove any diskette compact disc or MultiBay device from the computer 5 Turn off the computer and any peripheral devices that are connected to it d CAUTION Turn off the computer before disconnecting any cables CAUTION The cooling fan is off only when the computer is turned off or the power cable has been disconnected The cooling fan is always on when the computer is in the On Standby or Suspend modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 6 Disconnect the power cord from the electrical outlet and then from the computer 7 Disconnect all peripheral device cables from the computer Service Reference Guide 8 1 Removal and Replacement Procedures Security Components 8 2 Security Devices 8 2 1 Smart Cover Lock The hp workstation xw4000 supports an optional Smart Cover Lock This software controllable lock prevents unauthorized access to the internal components when the Smart Cover Lock and setup password ar
63. ation xw6000 systems This sensor can be activated with the Setup utility to detect access panel removal and can be used as a security or maintenance aid The sensor switch is located on a mounting bracket toward the front of the chassis next to the drive bay area To remove the sensor switch use the following procedure Prepare the computer for disassembly 2 Remove the access panel 3 Disconnect the sensor switch cable O from the system board 4 Push the sensor switch toward the front of the chassis and then remove it downward from the mounting bracket Installation is the reverse of removal Service Reference Guide 6 3 Removal and Replacement Procedures Security Components 8 2 3 Security Lock Bracket The computer includes a provision for securing the access panel and or computer with an optional lock With the access panel in place a padlock may be hooked through a holed flange as shown in the figure below to deter unauthorized access to the inside of the computer A cable lock may be attached using the same method as with a padlock to secure the unit to a desk and or other equipment 8 4 Service Reference Guide 9 Removal and Replacement Procedures Drives This chapter describes the procedures for removal and replacement of hard drives For an overview of the Convertible Minitower chassis refer to Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation WARNING Po
64. c B 2 general B 1 power indicator lights D 1 Power Management 3 8 power supply fan 7 6 removal and replacement 13 1 surge tolerant 3 21 power on password entering 3 12 setting 3 12 Power On Self Test POST 2 1 prefailure memory warranty 3 21 preinstalled software image 3 1 processor recognizing second 12 7 removal and rerplacement 12 2 protecting hard drive 3 21 protecting ROM caution 3 4 protecting software 2 14 R recovering system 3 4 recovery software 3 1 Remote Security Management 3 6 remote setup 3 2 Remote System Installation accessing 3 2 Remote Wakeup and Remote Shutdown 3 6 removal and replacement access panel 10 1 battery 12 10 board guide 10 7 card guide 10 7 DIMMs 11 5 drives 9 1 to 9 2 to 9 3 to 9 4 to expansion card 11 6 fan standard 13 2 13 3 feet 10 8 front bezel 10 2 graphics card 11 7 to 11 9 heatsink 12 2 power supply 13 1 processor 12 2 12 6 security bracket 8 4 subpanel and bezel blanks 10 3 required tools and software 7 7 retention mechanism AGP 11 7 to 11 9 riser board designators G 1 ROM invalid 3 4 keyboard lights table 3 5 upgrading 3 4 S safety precautions 7 5 safety precautions cleaning 7 5 SATA drives guidelines 6 1 saving energy 3 8 screws correct size 7 7 SCSI cable adapter 5 1 chain termination 5 2 device drivers 1 2 guidelines 5 1 ID numbers 5 1 jumper positions 5 4 multi mode cable 5 2 pin assignment
65. ce in the list then click the box beside each test to select or deselect it When selected a red check mark appears in the box 3 Select Interactive Mode or Unattended Mode 4 In Interactive Mode the diagnostic software will prompt you for input during tests that require it Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode 5 Click the Begin Testing button 6 Test Status is displayed showing the progress and result of each test 7 If errors are found click the Error tab to display more detailed information and recommended actions By following the recommended actions you may be able to solve some problems yourself 8 Click Print or Save the error information in case you need to contact your HP authorized dealer reseller or service provider for assistance 9 To exit Diagnostics for Windows click File then click Exit 2 3 Protecting the Software To protect software from loss or damage you should keep a backup copy of all system software applications and related files stored on the hard drive The Restore CD or the Restore Plus CD that accompanies many desktop and workstation models enables the user to selectively restore the original system software You can order a replacement copy of the Restore CD from HP at nominal cost for all of the software preinstalled on the computer Refer to the operating system or backup utility documentation for instruction
66. continue Entering a Setup Password If a setup password has been established on the computer you will be prompted to enter it each time you run Computer Setup 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Q If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 When the key icon appears on the monitor type the setup password then press the Enter key Q Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can continue 3 12 Service Reference Guide Desktop Management Changing a Power On or Setup Password 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer To change the setup password run Computer Setup 2 When the key icon appears type your current password a slash or alternate delimiter character your new password another slash or alternate delimiter character and your new password again as shown current password new password new password Q Type carefully for security reasons the characters yo
67. curity Components 8 1 Preparation for Disassembly 0 cee ec cee een en eee eae 8 1 8 2 Security DEVICES iius SoS e E la a pa s ep e e cta ewe Real vta aay Sa a eus 8 2 8 2 1 Smart Cover Eck eunte Sub da 8 2 8 2 2 Smart Cover Sensor rita a e DR bind 8 3 8 2 3 Security Lock Bracket slseseeeeeeeeeeee ene e nes 8 4 9 Removal and Replacement Procedures Drives 9 1 Introduction i sme A bee SE Pa dde ter be UE 9 1 9 2 Removing A Drives oes ouk posset eR May bide tA bee ee de 9 2 9 3 Installing New Drive ecer cese esset m Re rem e ERE SEE 9 3 9 4 Removing a 3 5 Inch Drive From a 5 25 Inch Drive Adapter 2 000 5 9 4 Service Reference Guide v Contents 10Removal and Replacement Procedures Chassis 10 1Access Panel Removal 0 0 0 ccc cece hh he 10 1 10 2Front Bezel and Related Components 1 0 0 0 0 cece eee eee eens 10 2 10 2 1Front Bezel Removal Tabs 0 0 0 e nen nes 10 2 10 2 2Subpanel and Bezel Blanks 0 2c eect ene nen ees 10 3 10 3Power Switch esset eese ees ede e teet Dee exse bee ee 10 5 TO 4Board GU E sees eme rer eo uei ne ee ee ha 10 6 TOs Speaker coa tl as Pee us wages btw deg bade guest eed 10 7 I0 oEbeet neo heu Ute i gee ie uri ba roles seb ouis 10 8 10 7Converting a Desktop to a Minitower seseeee eens 10 9 11 Removal and Replacement Procedures Expansion Cards and Memory T1 Memory Expansion save ale ERR te Re EE
68. d sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used 3 The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC as required by each country s power system 4 The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with appliance inlet on the Switch Box Service Reference Guide B 1 Power Cord Set Requirements Country Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below Accrediting Accrediting Country Agency Country Agency Australia 1 EANSW Italy 1 IMQ Austria 1 OVE Japan 3 METI Belgium 1 CEBC Norway 1 NEMKO Canada 2 CSA Sweden 1 SEMKO Denmark 1 DEMKO Switzerland 1 SEV Finland 1 SETI United Kingdom 1 BSI France 1 UTE United States 2 UL Germany 1 VDE 1 The flexible cord must be lt HAR gt Type HO5VV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country where it will be used 2 The flexible cord must be Type SJT or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15A 125V or NEMA 6 15P 15A 250V configuration 3 Appliance coup
69. de screws Longer screws can damage the internal components of the drive 9 3 Installing a New Drive Use the following procedure for installing a hard drive 1 Install two guide screws on each side of the replacement drive O 2 Ensure that the guide screws line up with the guide slots then slide the drive into the drive bay until it snaps into place 3 Connect the power and signal cables to the back of the drive 4 Remove the bezel blank from the subpanel if necessary 5 Reinstall the subpanel and the front bezel Q Refer to the previous drawing for these steps Service Reference Guide 9 3 Removal and Replacement Procedures Drives 9 4 Removing a 3 5 Inch Drive From a 5 25 Inch Drive Adapter A 3 5 inch drive must be installed into a 5 25 inch drive adapter in order to install the smaller drive into a standard 5 25 inch drive bay 1 Remove the bracket brace O from the top of the drive adapter by squeezing inward on both sides then rotating the brace up and out 2 Remove the drive bezel O zB Buttonless drives use a different front bezel but the removal procedure is the same 3 Remove the three screws O that secure the drive to the left and right sides of the drive adapter 4 Slide the drive to the rear of the drive adapter until the diskette drive eject button is free of the button protector then lift the drive out of the drive adapter 5 Remove the guide screws from the drive O
70. dentifying the Chassis Routine Care and Disassembly Preparation 7 3 Routine Care 7 3 1 General Cleaning Safety Precautions l 2 3 4 5 6 Never use solvents or flammable solutions to clean the computer Never immerse any parts in water or cleaning solutions apply any liquids to a clean cloth and then use the cloth on the component Always unplug the computer when cleaning with liquids or damp cloths Always unplug the computer before cleaning the keyboard mouse or air vents Disconnect the keyboard before cleaning it Wear safety glasses equipped with side shields when cleaning the keyboard 7 3 2 Cleaning the Computer Case Follow all safety precautions in Section 6 2 1 before cleaning the computer To clean the computer case follow the procedures described below To remove light stains or dirt use plain water with a clean lint free cloth or swab For stronger stains use a mild dishwashing liquid diluted with water Rinse well by wiping it with a cloth or swab dampened with clear water For stubborn stains use isopropyl rubbing alcohol No rinsing is needed as the alcohol will evaporate quickly and not leave a residue After cleaning always wipe the unit with a clean lint free cloth Occasionally clean the air vents on the computer Lint and other foreign matter can block the vents and limit the airflow 7 3 3 Cleaning the Keyboard Follow all safety precautions in Section 6 2 1 before cleaning
71. disc tray load unit CD is not properly seated in the drive Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly a straightened paper clip can be used Slowly pull the tray out from the drive until the tray is fully extended then remove the CD Cannot eject compact disc slotload unit 1 Remove the drive from the chassis 2 Remove the front bezel from the drive 3 Remove the top and bottom drive covers 4 Release the clamping mechanism to retrieve the CD CD ROM or DVD device is not detected driver is not loaded CD ROM or DVD drive is not connected properly or not properly terminated Open the computer and check the drive cable Movie will not play in the DVD drive Processor Movie may be regionalized for a different country Refer to the documentation that came with the device Problem Possible Solution Computer does not recognize the second processor Hardware Abstract Layer HAL installed is for a single processor Install the multi processor HAL Service Reference Guide Troubleshooting Without Diagnostics Memory Problem System won t boot or does not function properly after installing additional memory modules Possible Solution Memory module is not the correct type or speed grade for the system Replace module with the correct industry standard device for the computer Out of Memory error 1 Memory conf
72. drive Class 4 Service Reference Guide 4 5 Ultra ATA Drive Guidelines and Features Attach Sequence Worksheet Four Device Installation Sample Device Position Controller Device Device Name Class Number Name Number Ultra ATA 100 hard drive 1 1 Primary 0 DVD CDR W drive 2 2 Secondary 0 Z1P 250 drive 4 3 Secondary 1 Ultra ATA 100 hard drive 1 4 Primary 1 If there are three or more devices two or more of which are hard drives two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule o 0 e e Primary 4 o Controller oO Secondary e Controller cP n q Device 1 Device 0 4 3 4 Additional Drive Application Notes 4 4 W When replacing a hard drive the replacement should be of the same type Ultra ATA 33 66 or 100 as that being removed to retain the same level of performance B When Ultra ATA and SCSI hard drives are mixed in the same system the Ultra ATA drive will become the boot drive unless the boot order is changed in Computer Setup F10 Setup SMART The Self Monitoring Analysis and Recording Technology SMART ATA drives for the HP workstations have built in drive failure prediction that warns the user or the network administrator of an impending failure or crash of the hard drive The SMART drives track fault prediction and failure indication parameters such as reallocated sector count spin retry count and cal
73. e Reset the IRQ 501 Display Adapter 1L 2S Graphics display Reseat the graphics card if Failure controller applicable Clear CMOS Verify that the monitor is attached and turned on Replace the graphics controller 510 Splash Screen None Splash Screen image Install latest version of ROMPaq to image corrupted has errors restore image 51 1 CPU Rear or Front None Fan is not connected or Reseat fan cable Fan not detected may have Replace the fan malfunctioned 512 Chassis fan not None Fan is not connected Reseat fan cable detected may have Replace the fan malfunctioned or fan Replace system board driver on system board is not working 601 Diskette Controller None Diskette controller Run Computer Setup F10 Setup Error circuitry or floppy drive Check and or replace cables circuitry incorrect Clear CMOS Replace diskette drive Replace the system board 602 Diskette Boot None Diskette in drive A not Replace the diskette Record Error L Long S Short bootable CA Service Reference Guide POST Error Messages POST Error Messages Screen Message 605 Diskette Drive Type 2S Error Beeps Probable Cause Mismatch in drive type Recommended Action Run Computer Setup F10 Setup or Windows NT Windows 95 or Windows 98 utilities Disconnect any other diskette controller devices tape drives Clear CMOS 610 External Storage None Device Fai
74. e How It Is Established Removable Media Boot Control Prevents booting from the removable media drives From the Setup Utilities menu Serial Parallel USB or Infrared Interface Control Prevents transfer of data through the integrated serial parallel USB universal serial bus or infrared interface From the Setup Utilities menu Power On Password Prevents use of the computer until the password is entered This can apply to both initial system startup and restarts From the Setup Utilities menu Setup Password Prevents reconfiguration of the computer use of the Computer Setup Utilities until the password is entered From the Setup Utilities menu Network Server Mode Provides unique security features for computers being used as servers From the Setup Utilities menu Drivelock Prevents unauthorized access to the data on specific hard drives This feature is available on select models only From the Setup Utilities menu Smart Cover Sensor Indicates that computer cover or side panel has been removed Can be set to require the setup password to restart the computer after the cover or side panel has been removed From the Setup Utilities menu Master Boot Record Security May prevent unintentional or malicious changes to the Master Boot Record of the current bootable disk and provides a means of recovering the last known good MBR From the Setu
75. e cable as the Master Drive Device 0 and the other as Slave Drive Device 1 For optimal performance of a computer system all drives need to be attached to the ATA controllers in a specified sequence This sequence is determined by the device class of the drives and by specific attach sequence rules 4 2 Service Reference Guide Ultra ATA Drive Guidelines and Features 4 3 1 Device Classes In order to determine the best drive attach sequence ATA ATAPI drives are segregated into four different classes based upon the bandwidth demands they place on an ATA controller The most demanding devices are in Class 1 and the least demanding are in Class 4 Class 1 Class 2 Class 3 Class 4 Hard High Speed Optical Storage Magnetic Drives Optical Drives Drives Storage Drives ATA 100 DVD R W CD ROM LS 120 ATA 66 DVD CD R W CD ROM Tape ATA 33 Zip General Attach Guidelines B The lower the device class number the faster the device and the more bandwidth required Wi Drives installed in the Device 0 positions on both the primary and secondary controllers receive the greatest possible bandwidth B The bootable ATA hard drive should always be installed on the primary controller in the Device 0 position 4 3 2 Attach Sequence Rules by Class Priority Drives should be attached in the sequence shown for optimum performance starting at position O 4 0 e e Primary o o Controller In A y Secondary Controller a ies i Dev
76. e configurations 0 0 cnc cence beeen e eens 6 3 7 Identifying the Chassis Routine Care and Disassembly Preparation PA Chassis TY PC ries ione a A tReet Hates bees TAR 7 1 7 2 Electrostatic Discharge Information oooooooooooncoooonr ene eee 7 2 7 2 1 Generating Staten eo he eke Adee She ae IERI Ee EB 7 2 7 2 2 Preventing Electrostatic Damage to Equipment 0 0 0 eee eee 7 3 7 2 3 Personal Grounding Methods and Equipment 0 0 0c eee eee eee nee 7 3 7 2 4 Grounding the Work Area 0 eect eee enn 7 4 7 2 5 Recommended Materials and Equipment 0 0 0 c eee eee eee eee 7 4 7 3 Routine CE ua uo Mee hai ain M mls Wen ean ees ais aaa A EO ao wee PE AL Ea 75 7 3 1 General Cleaning Safety Precautions 0 0 eee cece ee 7 5 7 3 2 Cleaning the Computer Case 0 0 ccc s 7 5 7 3 3 Cleaning the Keyboard 0 0 0 eee urner nener 7 5 T34 Cleaning the Monitor Lesser pe RR eae eG ew E ep RET 7 6 7 3 5 Cleaning the Mous lt 6 5 g3 8 5 a Ru a ehe Re err ee eee 7 6 1 4 Service Considerations cui ii uberi pP AA Sad BW hat ane 7 6 7 4 1 Power Supply Fan cocco ee cobs ohh um e a a TY 7 6 7 4 2 Tools and Software Requirements 17 VAS STEWS MM LT 7 TAA Cables and Connect ts cos 5 nea nied n uis ebbe Gh eh ectetur obe eos 11 1 45 Hard Drives tii ia em ce o tr e qe hoa ds ib 7 8 7 4 6 Lithium Coin Cell Battery 0 ccc eee o 7 8 8 Removal and Replacement Procedures Se
77. e enabled If you enabled the Smart Cover Lock use Computer Setup to unlock it If you cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key Compaq spare PN 166527 001 or 166527 002 to open the computer cover You will also need the key in any of the following circumstances WB Power outage B Startup failure B PC component e g processor or power supply failure B Lost password EN CAUTION The cooling fan is off only when the computer is turned off or the power cable has been disconnected The cooling fan is always on when the computer is in the On Standby or Suspend modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Prepare the computer for disassembly 2 Using the Smart Cover FailSafe Key remove the two tamper proof screws that secure the Smart Cover Lock to the chassis Use the special Compaq tamper resistant T 15 wrench PN 166527 001 or screwdriver bit PN 166527 002 for this operation smart cover lock mounting hp workstation xw4000 shown 3 Remove the Smart Cover Lock To reattach the Smart Cover Lock secure the lock in place with the tamper proof screws 8 2 Service Reference Guide Removal and Replacement Procedures Security Components 8 2 2 Smart Cover Sensor The Smart Cover Sensor is a software controllable feature standard on hp workstation xw4000 and hp workst
78. e following procedure l Remove the access panel QN tA A U N Prepare the computer for disassembly Remove expansion boards if necessary Disconnect the fan power cable from the system board Remove the board guide by pressing two tabs to release the guide from the chassis The fan is removed from the board guide by prying the holding tabs back slightly and pulling the fan away from the board guide 2 Fs ANT _ To install the fan proceed as follows 1 ND t BE uN Place the fan in position with the fan power cable next to the inside wall of the board guide and snap into place Install the board guide as described in Chapter 9 section 9 4 Connect the fan power cable to the system board Replace expansion boards if necessary Replace access panel Connect and power up the computer Check for proper air flow If air flow is not correct fan will need to be repositioned CAUTION The correct air flow of the computer is front to back Ensure that the front fan pulls air in or proper cooling will not occur resulting in overheating and possible data loss and or damage 13 4 Service Reference Guide A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors Some of these connectors may not be used on the product being serviced Enhanced Keyboard Connector and Icon Pin Signal 1 Data 2 Unused Poe
79. e infrared IR transceiver J jumper positions CD ROM drive 5 5 DVD ROM drive 5 5 SCSI hard drive 5 4 Zip drive 5 5 K Kensington cable lock 3 20 keyboard cleaning 7 5 delimiter characters national 3 13 indicator lights D 1 lights ROM table 3 5 pin assignments A 1 L lights indicator D 1 D 2 line in audio pin assignments A 4 line out audio pin assignments A 4 Linux device drivers 1 3 locking Smart Cover Lock 3 17 low voltage differential LVD 5 2 M Master Boot Record Security setting 3 18 memory DIMM installation 11 5 expansion 11 1 memory errors 3 2 microphone pin assignments A 3 model number naming convention Compaq Evo Workstations H 1 monitor cleaning 7 6 pin assignments A 6 mouse cleaning 7 6 pin assignments A 1 MultiBay CD ROM adapter pin assignments A 8 multiprocessor 12 7 N national keyboard delimiter characters 3 13 NIC Alert 3 6 non correctable memory errors 3 21 Service Reference Guide Index 3 Index O Operating systems important information about 3 8 ordering FailSafe Key 3 18 P parallel interface pin assignments A 3 partitioning disk important information 3 20 password changing 3 13 clearing 3 14 deleting 3 13 power on 3 12 security 3 11 setup 3 11 3 12 PC Transplant 3 3 POST Power On Self Test 2 1 POST error messages C 1 to C 11 power button blinking 3 7 configuring 3 7 dual state 3 7 power cord set requirements country specifi
80. edia error Replace the indicated device XXXX 14 Drive hardware error Replace the indicated device XXXX 15 Illegal drive command Replace the indicated device XXXX 16 Media was changed Replace the indicated device XXXX 1 7 Tape write protected 1 Disable write protect on tape cartridge 2 Replace tape drive XXXX 18 No data detected Replace the indicated device XXXX21 Drive command aborted Replace the indicated device 65XX24 Media hard error 1 Back up data and perform Surface Analysis to reallocate defect 2 Replace drive 66XX 24 Media hard error l a current data CD with different data 2 Replace drive 67XX 24 Media hard error 1 Ensure correct media type for this tape drive 2 Replace current tape with new tape 3 Replace tape drive XXXX 25 Unknown XXXX 30 Controller timed out Replace the indicated device XXXX 31 Unrecoverable error Replace the indicated device XXXX 32 Controller drive disconnected Replace the indicated device XXXX 33 Illegal controller command Replace the indicated device XXXX 34 Invalid SCSI bus phase Replace the indicated device Service Reference Guide Diagnostic Error Codes Test Error Codes Continued Error Code Description Recommended Action XXXX 35 Invalid SCSI bus phase Replace the indicated device XXXX 36 Invalid SCSI bus phase Replace the indicated device XXXX 39 Error status from drive Rep
81. einstalled DIMM with a higher capacity DIMM For proper system operation the DIMMs must be industry standard 184 pin unbuffered PC2100 compliant DDR DIMMs The DIMMs must support CAS Latency 2 or 2 5 CL 2 2 or CL 2 5 They must also contain the mandatory Joint Electronic Device Engineering Council JEDEC Serial Presence Detect SPD information DIMMs constructed with x4 SDRAM 16 ICs per side are not supported the system will not start using unsupported DIMMs The Intel 845E chipset supports both PC1600 and PC2100 DDR DIMMs These systems are shipped with PC2100 DDR DIMMs which provide optimal 266 MHz performance If both PC1600 and PC2100 DDR DIMMs are installed in a computer the system memory will run at the lower 200 MHz speed Q The Intel 845E chipset based systems ship with non ECC memory but will support ECC memory To utilize ECC functionality all installed DIMMs must be ECC types Mixing ECC and non ECC DIMMs is not supported m CAUTION Memory module sockets have gold metal contacts When upgrading the memory it is important to use memory modules with gold metal contacts to prevent corrosion and or oxidation resulting from having incompatible metals in contact with each other Service Reference Guide 11 1 Removal and Replacement Procedures Expansion Cards and Memory 11 1 2 hp workstation xw6000 Memory The hp workstation xw6000 system features an Intel E7505 chipset based system board that provides dua
82. emoval and Replacement Procedures Main Power and Cooling 13 3 Chassis Fans In addition to the power supply fan the hp workstation xw4000 series uses a single rear chassis mounted fan while the hp workstation xw6000 series uses one front chassis fan and two rear chassis mounted CPU fans The locations of fan power cable connectors differ between the xw4000 and the xw6000 systems 13 3 1 Rear Chassis Mounted Fan To remove a rear chassis mounted fan use the following procedure 1 Power down the computer and disconnect the power cord from the AC outlet 2 Remove the access panel Q The rest of this procedure is more easily performed with the system unit in the desktop horizontal position 3 On hp workstation xw6000 systems remove the air baffle as described in section 12 2 4 Disconnect the fan power cable s from the system board O 5 Remove the screws that secure the fan to the chassis 6 Lift the fan out of the chassis hp workstation xw6000 system shown To replace the fan s reverse the above procedure CAUTION The correct air flow of the computer is front to back Ensure that the rear fans blow air out or proper cooling will not occur resulting in overheating and possible data loss and or damage Service Reference Guide 13 3 Removal and Replacement Procedures Main Power and Cooling 13 3 2 Front Chassis Fan To remove the front chassis fan of the hp workstation xw6000 system use th
83. emove one memory module at a time until the error message stops 0204 xx Address test failed 2 Replace other removed modules one at a time testing each to ensure the error does not return 0205 xxx Walking 1s test failed 3 Replace defective modules 0209 xxx RAM long test failed 4 If error continues replace system board and retest 0211 xx Random pattern test failed 0212xxx Cache test failed 02 14 xx Noise test failed The following steps apply to 0214 xx through 0215 xx 0215 xx Random address test failed 1 Remove one memory module at a time until the error message stops 2 Replace other removed modules one at a time testing each to ensure the error does not return 3 Replace the system board and retest Keyboard Error Code Description Recommended Action 0300 xx ID test failed The following steps apply 0300 xx through 0304 xx 0301 xx Self test interface test failed 1 Check the keyboard connection If disconnected turn the computer off and connect the keyboard 0302 xx Individual key test failed 2 Replace the keyboard and retest 0304 xx Repeat test failed 3 Replace the system board and retest D Holding any key down during the boot up sequence causes the Basic Input Output System BIOS to beep as a warning of possible keyboard problems Wait until after the system has booted then press the Num Lock key If the Num Lock light on the keyboard toggles on and off with each press of the key the k
84. en servicing this computer ensure that cables are placed in their proper location during the reassembly process Improper cable placement can damage the computer Service Reference Guide 7 7 Identifying the Chassis Routine Care and Disassembly Preparation 7 4 5 Hard Drives Handle hard drives as delicate precision components avoiding all physical shock and vibration This applies to failed drives as well as replacement spares 7 4 6 If a drive must be mailed place the drive in a bubble pack mailer or other suitable protective packaging and label the package Fragile Handle With Care Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are actually mounted in the CPU Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the computer Do not remove a hard drive while the computer is on or in standby mode Before handling a drive ensure that you are discharged of static electricity While handling a drive avoid touching the connector For more information about preventing electrostatic damage refer to Section 6 1 Electrostatic Discharge Information Do not use excessive force when inserting a drive Avoid exposing a hard drive to liquids temperature extremes or products that have magnetic fields such as monitors or speakers Lithium Coin Cell Battery The battery that comes w
85. eo controller is not present or is incorrectly initialized hear one long and two short beeps Clear configuration memory CMOS If a video card has been added remove and reseat it Computer does not boot up and the System board hardware failure prior to video Replace Scroll Lock LED is flashing you may system board hear two long and one short beeps x f the standard keyboard has been replaced with a Universal Serial Bus USB keyboard you will hear the beep sequences mentioned above but will not see the flashing lights Diskette Drive Problem Possible Solution Diskette drive light stays on 1 Diskette is damaged In Windows 98 2000 or Me run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows NT right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now 2 Diskette is incorrectly inserted Remove the diskette and reinsert 3 Software program may be damaged Check the program diskettes 4 Drive button is not pushed in Push in drive button 5 Drive cable is not properly connected Reconnect drive cable Diskette drive cannot write to a 1 Diskette is not formatted Format the diskette diskette 2 Diskette is write protected Either use another diskette that is not write protected or disable the write protection on the diskette 3 Writing to the wrong drive Check the drive let
86. ersion 10 9 country specific power cord set requirements B 2 cover lock SMART removal amp replacement 8 2 8 3 cover lock security caution 3 17 cover lock SMART 3 17 customizing software 3 1 D data integrity 3 21 deleting password 3 13 delimiter characters table 3 13 deployment tools software 3 1 Desktop Management Interface DMI 3 8 desktop converting to minitower 10 9 device drivers installing upgrading 1 1 1 2 obtaining 1 3 SCSI 1 2 diagnostic diskette 2 10 error codes E 1 indicator lights D 1 tests 2 14 diagnostic tool for hard drives 3 21 diagnostics computer 2 10 DIMMs removal and replacement 11 5 disassembly preparation 8 1 disk cloning 3 1 DMI Desktop Management Interface 3 8 drive cable select 4 1 capacities 4 7 device designation 4 1 Drive Protection System DPS 3 21 partition size 4 7 protecting 3 21 removal and replacement 9 1 to 9 2 to 9 3 to 9 4 to replacement type 4 6 SMART 4 6 dual state power button 3 7 DVD ROM drive jumper positions 5 5 E ECC Fault Prediction and Prefailure Warranty 3 21 electrostatic discharge See ESD energy savings settings for 3 8 entering power on password 3 12 setup password 3 12 error codes test audio E 9 CD ROM DVD ROM E 9 diagnostic E 1 diskette drive E 4 hard drive E 6 keyboard E 3 memory E 3 microprocessor E 2 modem communications E 5 network interface E 9 parallel port E 4 pointing device E 10 serial port E 5 spec
87. eyboard is functioning properly Service Reference Guide E 3 Diagnostic Error Codes Parallel Port Error Code 040 1 xx 0402xx 0403 xx Description Failed or not connected Printer port test failed Pattern test failed Recommended Action The following steps apply to 0401 xx through 0403 xx 1 Connect the printer 2 Check power to the printer 3 Install the loop back connector and retest 4 Replace system board and retest Diskette Drive Error Code Description Recommended Action 0600 xx ID drive types test failed The following steps apply to 0600 xx through 0698 xx 0601 xx Format failed 1 Replace the diskette media and retest 0602 xx Read test failed 2 Reseat and or replace the diskette power and signal cables and retest 0603 xx Write read compare test 3 Replace the diskette drive and retest failed 0604 xx Random seek test failed 4 Replace the system board and retest 0605 xx ID media test failed 0606 xx Speed test failed 0609 xx Diskette reset controller failed 0610 xx Change line test failed 0697 xx Diskette type error 0698 xx Diskette drive speed not within limits 0699 xx Diskette drive media error 1 Replace the diskette media and retest 2 Run Computer Setup and TEST E 4 Service Reference Guide Diagnostic Error Codes Serial Port Error Code 1101 xx Description Serial port test failed Modem Communications Reco
88. f the operating system This takes approximately 10 minutes depending on the system hardware configuration During this process do not turn off your computer unless you are directed to do so Installing or Upgrading Device Drivers To install hardware devices such as a printer a display adapter or network adapter after the operating system installation is completed the operating system needs access to the appropriate software drivers for the devices To locate the most current device drivers go to www hp com The 1386 directory and its subdirectories provide the HP specific integration of the operating system for the computer model and include device drivers supported by Windows 2000 When prompted for the 1386 directory on the operating system CD replace the path specification with C 386 or use the browse button of the dialog box to browse the computer for the 1386 folder Q The service pack for Windows 2000 Professional has been integrated into the program Service Reference Guide 1 1 Installing or Restoring the Operating System 1 1 2 Creating an Emergency Repair Diskette Windows 2000 1 Click Start gt Programs gt Accessories gt Backup 2 Select the menu option Tools then select Create an Emergency Disk 3 Follow the instructions that appear on the screen Using the Emergency Repair Diskette Windows 2000 1 Insert the diskette into the diskette drive and restart the computer you may boot the c
89. ftware 3 For specific hardware and software information select a category from the Categories menu or from the toolbar Q As you move your cursor over the toolbar icons the corresponding category names appear near the cursor 4 To display more detailed information in a selected category click More in the Information Level box Q Categories or items of information displayed by Diagnostics for Windows are similar to but may vary slightly from the information presented in View System Information INSPECT 5 Review and print this information Q To print the information click File then select Print Select one of the following options Detailed Report All Categories Summary Report All Categories or Current Category Click OK to print the report you selected 6 To exit Diagnostics for Windows click File then click Exit Service Reference Guide 2 13 Setup Utilities and Diagnostic Features Running Diagnostic Tests If your version of Diagnostics for Windows includes diagnostic testing utilities four tabs will appear next to Overview Test Status Log and Error 1 Select the Test tab 2 Select one of the following options AU Quick Test Runs a quick general test on each device with a minimal number of prompts Q Complete Test Runs maximum testing of each device with minimal prompts Q Custom Test Runs only the tests you select To select specific devices or tests find the devi
90. g the system out of suspend to full power status To completely turn off all power to the system press and hold the power button for four seconds zB If you have selected the Blink LED during Energy Save option in Computer Setup the power on light will blink green once every two seconds while the computer is in suspend Refer to the Computer Setup F10 Utility Guide for more information on using Computer Setup Service Reference Guide 3 7 Desktop Management 3 3 12 Power Management Power Management is a feature that saves energy by shutting down certain components of the computer when they are not in use saving energy without having to shut down the computer Timeouts the period of inactivity allowed before shutting down these components can be enabled customized or disabled using Computer Setup 1 Access the Computer Setup menu 2 Select Power Energy Saver Select Advanced to turn on the Timeouts menu 3 Select Power Timeouts Enable customize or disable timeouts 4 Refer to the Computer Setup F10 Utility Guide for more detailed information about the features of Computer Setup 5 Select File Save Changes and Exit Q To avoid conflicts never enable monitor timeouts in Windows 98 while system timeouts are enabled in Computer Setup Use Display Properties to establish modify or disable Power Management settings for the monitor To access Display Properties right click on the Windows Desk
91. he Smart Cover Lock available on select models help to prevent unauthorized access to the internal components of the personal computer By disabling parallel serial or USB ports or by disabling removable media boot capability you can protect valuable data assets Memory Change and Smart Cover Sensor alerts can be automatically forwarded to HP Insight Manager products to deliver proactive notification of tampering with a computer s internal components There are three ways to manage security settings on your HP computers W Locally using the Setup Utilities See the Computer Setup F10 Utility Guide included with the computer for additional information and instructions on using the Computer Setup Utilities B Remotely using the Remote Security Management software This software enables the secure consistent deployment and control of security settings from a central point on the network using a third party PC LAN management application such as Microsoft SMS W Remotely using HP Insight Manager LC a tool for managing PC workgroups Service Reference Guide 3 9 Desktop Management The following table and sections refer to managing security features of your computer locally through the Setup Utilities Refer to the Remote Management Setup Utilities for more information on using the Remote Security Management software These utilities are available on the HP web site at www hp com Security Features Overview Feature Purpos
92. he diskette from the drive Drive not found 1 Reseat the diskette drive cable 2 If a second diskette drive has been installed follow the computer reconfiguration directions in the Hardware Installation Problems section System has misidentified the diskette If a diskette drive other than a 3 5 inch 1 44 MB drive has drive type been installed ensure that the drive type is identified correctly under Computer Setup F 4 Service Reference Guide Troubleshooting Without Diagnostics Display Problem Possible Solution Screen is blank 1 Monitor is not turned on and the monitor light is not on Turn on the monitor and check that the monitor light is on 2 Screen save has been initiated Press any key or move the mouse to light the screen 3 The cable connections are not correct Check the cable connection from the monitor to the computer and to the electrical outlet 4 The brightness need adjusting Adjust the brightness control 5 The energy saver feature has been enabled Press any key or click the mouse button and if one has been set type the password 6 The RGB Red Green Blue input switch on the back of the monitor is incorrectly set Set the monitor s input switch to 75 ohms and if there is a sync switch set it to External 7 System ROM is bad and system is running in FailSafe Boot Block mode indicated by one long beep and three short beeps Reflash the ROM using a ROMPaq d
93. he keyboard and monitor Do not disconnect the printer if you want to test it or use it to log error messages 3 Install loop back and terminating plugs to test external ports if desired 4 Cold boot the computer from the diagnostics diskette you have created Press Enter to bypass the title screen if necessary 5 Select Computer Checkup TEST 6 Select the option to view the device list A list of installed hardware devices appears 7 Verify that TEST correctly detected the devices installed This utility will detect all devices manufactured or supported by HP devices from other manufacturers may not be detected Q If the list is correct select OK and go to step 8 Q If the list is incorrect be sure that any new devices are installed properly 8 Select one of the following from the test option menu Q Quick Check Diagnostics This option runs a quick general test on each device with a minimal number of prompts If errors occur they are displayed when the testing is complete This option will only test the first 16 MB of memory Q Automatic Diagnostics This option runs unattended maximum testing of each device with minimal prompts You can choose how many times to run the tests to stop on errors or to print or file a log of errors m Prompted Diagnostics This option allows maximum control over the device testing process You can choose attended or unattended testing decide to stop on errors or choose to print o
94. hen the drivers for the new expansion board were installed or the files containing the network drivers are corrupted Reinstall the network drivers using backup diskettes Network controller stopped working without apparent cause The files containing the network drivers are corrupted Reinstall the network drivers using backup diskettes or the Restore CD The cable is not securely connected or is attached incorrectly Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device The network controller is defective Replace the network controller or system board Cannot connect to the network server when attempting Remote System Installation The network controller is not configured properly Run Computer Setup and modify the Embedded NIC Settings System Setup utility reports unprogrammed EPROM 1 Boot the workstation without the network drivers using a system boot diskette and reconfigure the controller 2 Replace the controller 3 Replace the system board F 14 Service Reference Guide Troubleshooting Without Diagnostics Resolving Audio Hardware Conflicts Hardware conflicts occur when two or more peripheral devices contend for the same signal lines or channels Conflicts between the audio interface and another peripheral device may be due to the settings of the base I O addresses interrupts
95. here an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company In such a scenario the hard drive would be rendered unusable and require replacement Likewise by not setting a master password system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software other asset control functions and support For users with less stringent security requirements HP does not recommend enabling DriveLock Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice For these users the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect Access to Computer Setup and DriveLock can be restricted through the Setup password By specifying a Setup password and not giving it to end users system administrators are able to restrict users from enabling DriveLock Service Reference Guide 3 15 Desktop Management 3 4 5 Smart Cover Sensor Smart Cover Sensor is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed There are three levels of protection as described in the following table Smart Cover Sensor Protection Levels Level Setting Description Level O Smart Cover Disabled Smart Cover Sensor is d
96. ial E 10 summary E 1 tape drive E 6 video E 7 error messages POST C 1 to C 11 ESD electrostatic discharge information 7 2 materials and equipment 7 4 preventing damage 7 3 Index 2 Service Reference Guide Index Ethernet AUI pin assignments A 2 BNC pin assignments A 1 RJ 45 pin assignments A 2 expansion card removal and replacement 11 6 F FailSafe Boot Block ROM 3 5 Key caution 3 18 Key ordering 3 18 fan chassis removal and replacement 13 2 13 3 power supply 7 6 FAT 32 to NTFS conversion 1 4 fault notification 3 20 feet removal and replacement 10 8 Fingerprint Identification Technology 3 20 formatting disk important information 3 20 4 pin power pin assignments A 12 14 pin power pin assignments A 10 A 11 front bezel removal and replacement 10 2 G graphics card removal and replacement 11 7 to 11 9 grounding methods 7 3 H hard drive diagnostic tool 3 21 proper handling 7 8 Hardware Abstraction Layer HAL 12 7 headphone pin assignments A 4 heatsink removal and replacement 12 2 Hyper Threading Technology 1 5 l ID numbers SCSI 5 1 IDE CD ROM pin assignments Slimline A 10 indicator lights D 1 infrared IR transceiver external pin assignments AS initial configuration 3 1 INSPECT 2 12 installing Microsoft Windows 2000 1 1 Microsoft Windows XP 1 2 Red Hat Linux 1 3 Intelligent Manageability 3 8 internal computer temperature 3 21 invalid system ROM 3 4 IR transceiver Se
97. ibration retry count If the drive determines that a failure is imminent it generates a fault alert 4 6 Service Reference Guide Ultra ATA Drive Guidelines and Features 4 5 Drive Capacities The combination of the file system and the operating system used in the computer determines the maximum usable size of a drive partition A drive partition is the largest segment of a drive that may be properly accessed by the operating system A single hard drive may therefore be subdivided into a number of unique drive partitions in order to make use of all of its space The table that follows identifies the capabilities and restrictions imposed on the computer by the combinations of file and operating systems Microsoft to Drive Manufacturer Size Conversion Table Drive Size as Identified by Drive Size as Identified by Microsoft Operating System Drive Manvfacturers 2 GB 2 1 GB 4 GB 4 3 GB 32 GB 34 4 GB 64 GB 68 7 GB 128 GB 137 GB 2 TB 2 199 TB Drive size calculations by drive manufacturers are bytes to the base 10 while calculations by Microsoft are bytes to the base 2 Drive Partition Capacity Limits Maximum Size File Controller System Type Operating System Partition Drive FAT16 ATAor SCSI DOS Window95 2GB 128GB FAT16 ATAorSCSI WindowsNT 4GB 128GB FAT32 AIAorSCS Windows 98 SE 64GB 128GB VFAT32 ATA Windows98 SEwih 128GB 128GB QFE and Windows ME FAT32 SCSI Windows98 SE w
98. ice 1 Device 0 If there are three or more devices two or more of which are hard drives two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule Service Reference Guide 4 3 Ultra ATA Drive Guidelines and Features The attach sequence rule may also be stated in table format General Attach Sequence Rule Sequence Description 1 The lowest class drive bootable hard drive recommended 2 If only two drives the last drive goes here otherwise the lowest class of the remaining drives If only three drives attach the final drive here If a fourth drive exists attach the lowest class drive here If there is a fourth drive attach the final drive here the drive with the highest class number of all devices If there are three or more devices two or more of which are hard drives two hard drives should be attached to the primary controller first before following the General Attach Sequence Rule The rules allow for Keeping the hard drive on a separate controller channel maximizes drive performance until a fourth device is added Keeping the hard drives and removable media drives on separate controller channels maximizes compatibility Keeping the hard drive and the writable optical drive on separate controller channels maximizes optical drive reliability 4 3 3 Attach Sequence Worksheet Use the worksheet below for obtaining optimum
99. ice Reference Guide F 1 Troubleshooting Without Diagnostics Solving Minor Problems Problem Computer will not turn on Possible Solution 1 Ensure that the computer is properly connected to an external power source and the wall outlet is active 2 A PCI or ISA card that has been installed is defective Remove any expansion card that was just installed 3 Reseat drive power data and power supply cables 4 Disconnect all drive cables and reboot Add devices back one at a time to isolate problem Computer appears locked up and won t turn off when the power button is pressed Software control of the power button may not be functional Press and hold the button for four seconds then release This invokes the hardware override for the power button Computer date and time display is incorrect First reset the date and time under Control Panel If the problem persists the real time clock RTC battery may need to be replaced Refer to Section 9 1 in this guide When booting from a network the PC clock may be reset to that of the server The PC clock may also change when using other services through the server Computer powered off automatically 1 The unit temperature was exceeded because the unit is in an exceedingly hot environment or the fan is blocked Let the unit cool down 2 The fan may not be functioning correctly or the air vents are blocked 3 The unit temperature was exceeded becau
100. iguration may not be set up correctly check memory configuration using Device Manager 1 The computer has run out of memory for the application Check the application documentation to determine the memory requirements Memory count during POST is wrong Memory modules may not have been installed correctly or incorrect modules may have been used x On system boards having integrated Intel video that use 1 MB of memory for video it is normal for POST to have the memory count 1 MB short Insufficient memory error during operation 1 Too many Terminate and Stay Resident programs TSRs are installed Delete any unnecessary TSRs 2 There is not enough memory for the application Check the memory requirements for the application or add more memory Unit is on but there is no video and the power LED is blinking red Memory is not installed correctly and system is not booting Reinstall memory modules F 12 Service Reference Guide Troubleshooting Without Diagnostics Network Some common causes and solutions for network problems are listed in the following table These guidelines do not discuss the process of debugging network cabling Network Problem The Remote Wakeup feature is not functioning 1 Possible Solution The feature is not available when using an AUI network connection use an RJ 45 network connection 2 Remote Wakeup is not enabled Use the network control applicatio
101. ih 21B 2B QFE and Windows ME VFAT32 ATA Windows2000 XP 32GB 128GB FAT32 SCSI Windows2000 XP 32GB 21B NIS ATA WindowsNT 2000 P 128GB 128GB NTFS SCS Windows NT 2000 XP 2B 29B For Windows 98 SE with QFE see www microsoft com search for Q263044 for details on how to expand partition size Service Reference Guide 4 7 Ultra ATA Drive Guidelines and Features 4 8 Service Reference Guide 5 SCSI Devices 5 1 SCSI Guidelines Q These systems support a mixed configuration of UATA IDE and SCSI hard drives In a mixed configuration the UATA IDE drive must be specified as the boot drive When installing and operating SCSI devices you must follow these guidelines A narrow 50 pin SCSI controller allows you to daisy chain up to 7 additional SCSI devices Counting the controller that amounts to 8 total SCSI devices A wide 68 pin SCSI controller allows you to daisy chain up to 15 additional SCSI devices Counting the controller that amounts to 16 total SCSI devices If two narrow 50 pin SCSI controllers are each connected to separate system board SCSI connectors each controller may have seven SCSI devices attached Counting the controller this gives a total of 16 SCSI devices on the system HP does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI channel Mixing devices of different widths on the same chain or channel will always result in a data tr
102. ility 5 3 setup 1 3 System Software Manager SSM 3 3 updating 3 2 updating multiple machines 3 3 spare part number external cable adapter 5 1 internal cable adapter 5 1 Smart Cover FailSafe key 8 2 wrench tamper resistant 7 7 static electricity 7 2 subpanel and bezel blanks removal and replacement 10 3 surge tolerant power supply 3 21 system board designators G 1 diagnostic lights D 2 general guidelines 12 8 system recovery 3 4 System Software Manager 3 3 T temperature internal computer 3 21 TEST Computer Checkup 2 10 test error codes audio E 9 CD ROM DVD ROM E 9 diskette drive E 4 hard drive E 6 keyboard E 3 memory E 3 microprocessor E 2 modem communications E 5 network interface E 9 parallel port E 4 pointing device E 10 serial port E 5 Service Reference Guide Index 5 Index special E 10 summary E 1 tape drive E 6 video E 7 thermal sensor 3 21 timeouts setting 3 8 To 2 14 tools required 7 7 troubleshooting using Compag Intelligent Manageability F 15 troubleshooting without diagnostics audio F 9 audio hardware conflicts F 15 diskette drive F 3 display F 5 DVD ROM CD ROM F 11 hard drive F 8 hardware installation F 10 memory F 12 minor problems F 2 network F 13 preliminary checklist F 1 printer F 7 processor F 11 SCSI F 6 20 pin power pin assignments A 11 A 12 24 pin power pin assignments A 12 U Ultra ATA Integrity Monitoring 3 21 Ultra SCSI pin assignments A 5 unlocking SMAR
103. ion d Remove the processor by grasping it by the edges and pulling it straight up and out of the socket p o IS pS hp workstation xw4000 heatsink and processor components 12 4 Service Reference Guide Removal and Replacement Procedures System Board with Major Components 4 On hp workstation xw6000 systems use the following procedure a Remove the air baffle by lifting it straight up and out V W INN W a e dd i i me E hp workstation xw6000 Configuration 1 air baffle removal Q The xw6000 Configuration 2 does not have an air baffle to remove b On the Configuration 2 system disconnect the fansink from the system board c Loosen the four captive screws O securing the heatsink to the chassis d Remove the heatsink by first twisting then lifting it off the processor CAUTION The captive screws allow minimal but adequate lateral movement of the heatsink If the bond between the heatsink and the processor does not break with moderate twisting pressure then repeat the warm up procedure described previously Never pull the heatsink straight out or damage may occur to the processor socket or both e Raise the handle O on the ZIF socket about 135 f Remove the processor by grasping it by the edges and pulling it straight up and out of the socket hp workstation xw6000 Configuration 1 heatsink and processor components To install a heatsink and processor refer t
104. ion card skip to step 8 3 To remove an expansion card disconnect any cables attached to the expansion card 4 Remove the screw at the top of the expansion slot 5 Hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket Be sure not to scrape the card against other components ON Store the card in anti static packaging 7 Install an expansion slot cover or new expansion card to close the open slot If installing an expansion card skip to step 9 If not installing a new expansion card skip to step 10 8 Remove the expansion slot cover 9 Slide the expansion card into the expansion socket and press it firmly into place j m C When installing an expansion card make sure you press firmly on the card so that the entire connector seats properly in the expansion card socket 10 Replace the screw at the top of the expansion slot 11 Replace the access panel 12 Connect external cables to the installed card if needed 13 Reconfigure the computer if necessary Service Reference Guide Removal and Replacement Procedures Expansion Cards and Memory 11 3 Graphics Sockets with Retention Mechanisms The AGP expansion socket may come with a retention mechanism installed around it to hold the graphics cards securely in place There are two different types of retention mechanisms that may be installed around the AGP expansion socket 11 3 1 AGP C
105. isabled default Level 1 Smart Cover Notify User When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed Level 2 Setup Password enabled When the computer is restarted the screen displays a message indicating that the computer cover or side panel has been removed You must enter the setup password to continue and Smart Cover notify user Setting the Smart Cover Sensor Protection Level To set the Smart Cover Sensor protection level complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary Q If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security then Smart Cover and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit 3 16 Service Reference Guide Desktop Management 3 4 6 Smart Cover Lock The Smart Cover Lock is available as an option on hp workstation xw4000 models When installed the Smart Cover Lock can prevent unauthorized access to the internal components CAUTION For maximum cover lock security be sure to establish a setup password The setup password prevents u
106. iskette Refer to FailSafe Boot Block ROM in section 3 4 3 of this book 8 If a fixed sync monitor is used be sure that the monitor can accept the same sweep rate as the resolution chosen 9 Ensure the VGA BNC selector is properly set Graphics colors are wrong Either the cabling or the monitor impedance is incorrect 1 Ensure that the Red Green and Blue BNC cables are connected to the corresponding monitor connectors 2 Be sure the monitor s RGB inputs are set to 75 ohms Characters are dim 1 Adjust the monitor s brightness and contrast controls 2 Check that the video cable is securely connected to the graphics card and monitor 3 Set the RGB switch and sync options if available to 75 ohms with the sync set to External Refer to the documentation included with the monitor Monitor does not function properly Monitor without the energy saver feature is being used with when used with the energy saver energy saver features enabled Disable the monitor energy features saver features Blurry display or requested resolution If the graphics controller was upgraded the correct display cannot be set drivers may not be loaded Install the correct display drivers from the diskette included in the upgrade kit Service Reference Guide F 5 Troubleshooting Without Diagnostics Display Continued Problem The picture is broken up it rolls jitters or blinks Possible Solution 1 Be
107. ith SSM is flagged with the PC Lifecycle Management icon on the HP web site To download the utility or to obtain more information on SSM visit the HP web site at www hp com 3 3 5 Remote Management Setup Utilities The Remote Management Setup Utilities when integrated with Management Solutions Partners products supplement the capabilities of Solutions Partners products for distributing new applications device drivers and other system software The HP web site includes updated ROM images and device drivers which can be distributed to client PCs using these software tools For more information refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Setup Utilities which are available on the HP web site at www hp com The following sections provide information on using these utilities to accomplish various remote management functions including ROM flash changing security settings and wakeup shutdown Service Reference Guide 3 3 Desktop Management 3 3 6 A Remote ROM Flash Your computer comes with a reprogrammable flash ROM read only memory By establishing a setup password in Computer Setup you can protect the ROM from being unintentionally updated or overwritten This is important to ensure the operating integrity of the computer Should you need or want to upgrade your ROM you may Wi Order an upgraded ROMPaq diskette from HP B Do
108. ith the computer provides power to the real time clock and has a minimum lifetime of about three years See Chapter 9 Removal and Replacement Procedures Small Components for instructions on the replacement procedures WARNING This computer contains a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 140 F 60 C CAUTION Batteries battery packs and accumulators should not be disposed of together with the general household waste 7 8 Service Reference Guide 8 Removal and Replacement Procedures Security Components This chapter describes the security components for the Convertible Minitower chassis For an overview of the chassis refer to Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation P3 CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage This chapter provides general service information for the computer Adherence to the procedures and precautions described in this chapter is essential for proper service After completing all necessary removal and replacement procedures run the Diagnostics utility to verify th
109. itoring test failed Error Correction Code Tape Drive Error Code Description Recommended Action 1900 xx ID test failed The following steps apply to 1900 xx through 1910 xx 190 1 xx Servo test failed 1 Replace the tape cartridge and retest 1902 xx Format or format 2 Reseat and or replace the signal cable and retest verification test failed 1903 xx Sensor test failed 3 Check the switch settings on the adapter card if applicable 1904 xx BOT EOT test failed 4 Replace the tape adapter card if applicable and retest 1905 xx Read test failed 5 Replace the tape drive and retest 1906 xx Write read compare 6 Replace the system board and retest failed 1910 xx Tape erase test failed E 6 Service Reference Guide Diagnostic Error Codes Video Error Code Description Recommended Action 50 1 xx Graphics controller test failed The following steps apply to 501 xx through 516 xx 502 xx Video memory test failed 1 Replace the monitor and retest 503 xx Video attribute test failed 2 Replace the graphics controller and retest 504xx Video character test failed 3 Replace the system board and retest 505 xx Video 80 x 25 mode 9 x 14 character cell test failed 506 xx Video 80 x 25 mode 8 x 8 character cell test failed 507xx Video 40 x 25 mode test failed 508 xx Video 300 x 200 mode color set O test failed 509 xx Video 320 x 200 mode color set 1 test failed 510xx Video 640 x 200 mode test failed 5
110. jor Components 12 4 amp A Battery The battery that comes with your computer provides power to the real time clock and has a minimum lifetime of about three years When replacing the battery use a battery equivalent to the battery originally installed on the computer The computer comes with a 3 volt lithium coin cell battery The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket The lithium battery is only used when the computer is NOT connected to AC power WARNING This computer contains an internal lithium manganese dioxide battery There is a risk of fire and burns if the battery is not handled properly To reduce the risk of personal injury E Do not attempt to recharge the battery Do not expose to temperatures higher than 140 F 60 C HM Do not disassemble crush puncture short external contacts or dispose of in fire or water a Replace the battery only with the HP spare designated for this product CAUTION Before replacing the battery it is important to back up the computer CMOS settings When the battery is removed or replaced the CMOS settings will be cleared Refer to the Troubleshooting Guide for information on backing up the CMOS settings Batteries battery packs and accumulators should not be disposed of together with the general household waste In order to forward them to recycling or proper disposal please use the public co
111. ker reverse the removal procedure Service Reference Guide 10 7 Removal and Replacement Procedures Chassis 10 6 Feet Four 4 rubber feet are mounted to the chassis as shown below No parts have to be removed to access the feet The replacement feet have an adhesive surface and are shipped with a protective backing in place Remove the backing from the feet before installation If necessary remove the old feet and remove any adhesive residue from the chassis before attaching the replacements 10 8 Service Reference Guide Removal and Replacement Procedures Chassis 10 7 Converting a Desktop to a Minitower Prepare the computer for disassembly Lay the computer down on its large base for greater stability Remove the access panel Remove the front bezel Uu A U N Ra Remove the drives from the 5 25 inch drive bays by pressing drivelock for desktop configuration drivelock for minitower configuration 6 Rotate the drives 90 degrees then reinstall them into the drive bays z The diskette drive should always be placed in bay number 3 the bay nearest the internal 3 5 inch drives for proper placement within the chassis Minitower configuration Desktop configuration 2 CAUTION The use of unnecessary force may result in damage to the drives 7 Reconnect the power signal and audio cables to the drives Service Reference Guide 10 9 Removal and Replacement Procedure
112. l channel DDR SDRAM memory support The four memory module slots accept industry standard 184 pin DDR SDRAM DIMMs and are configured with at least two preinstalled DDR DIMMs one per channel To achieve the maximum memory support you may be required to replace the preinstalled DDR DIMMs with higher capacity DDR DIMMs The DDR DIMMs must support CAS Latency 2 or 2 5 CL 2 or CL 2 5 and must also contain the mandatory Joint Electronic Device Engineering Council JEDEC Serial Presence Detect SPD information DIMMs constructed with x4 SDRAM are not supported the system will not start using unsupported DIMMs The Intel E7505 chipset supports both PC1600 and PC2100 DDR DIMMs These systems are shipped with PC2100 DDR DIMMs which provide optimal 266 MHz performance If a mix of PC1600 and PC2100 DDR DIMMs are installed in the computer the system memory will run at the lower 200 MHz speed When adding upgrading or replacing PC2100 DDR SDRAM memory modules in the hp workstation xw6000 care must be taken to avoid incorrect pairing of modules in the same channel This system does not support mixed DIMM pairing on the same channel WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching WARNING To reduce the risk of personal injury when replacing or removing DIMMs allow the module being removed from the DIMM socket sufficient time to cool DIMM temperatures can re
113. lSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure for example if a power failure were to occur during a ROM upgrade The Boot Block is a flash protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on Wi Ifthe system ROM is valid the system starts normally Wi Ifthe system ROM fails the validation check the FailSafe Boot Block ROM provides enough support to start the system from a ROMPaq diskette which will program the system ROM with a valid image When the Boot Block detects an invalid system ROM the system sounds a series of beeps one long and three short and flashes the three keyboard lights on and off two times A Boot Block recovery mode message is displayed on the screen Service Reference Guide Desktop Management To recover the system after it enters Boot Block recovery mode complete the following steps 1 Remove any diskettes from the diskette drive and turn off the power Insert a ROMPag diskette into the diskette drive Turn on power to the system 2 3 4 If no ROMPaq diskette is found you will be prompted to insert one and restart the computer 5 If a setup password has been established the Caps Lock light will turn on and you will be prompted to enter the password ON Enter the setup password 7 If the system successfully starts from the diskette and successfu
114. lace the indicated device XXXX 40 Target timed out Replace the indicated device X41 SCSI bus stayed busy Replace the indicated device XXXX 42 ACK REQ lines bad Replace the indicated device XXXX 43 ACK did not deassert Replace the indicated device XXXX 44 Parity error Replace the indicated device XXXX 50 Data pins bad Replace the indicated device XXXX 5 1 Data line 7 bad Replace the indicated device XXXX 52 MSG C D and or I O lines Replace the indicated device bad XXXX 53 BSY never went busy Replace the indicated device XXXX 54 BSY stayed busy Replace the indicated device XXXX 60 Controller CONFIG 1 register Replace the indicated device bad XXXX 6 1 Controller CONFIG 2 register Replace the indicated device bad XXXX 65 Media not unloaded Replace the indicated device XXXX 90 Fain failure 1 Ensure fan s connected 2 Replace nonfunctional fan s XXXX 9 1 Over temperature 1 Ensure proper air flow 2 Perform required maintenance and cleaning XXXX 99 Autoloader reported tapes not 1 Install tape s in autoloader tape drive loaded properly according to test instructions 2 Change autoloader magazine E 12 Service Reference Guide F Troubleshooting Without Diagnostics E Support For online access to technical support information and tools go to http www hp com support Support resources include Web based troubleshooting tools technical knowledge databases driver and patch downloads online communi
115. le Remote Wakeup and Remote Shutdown complete the following steps 1 Double click the Network Icon located in the Control Panel 2 Double click the appropriate network controller 3 Click the Advanced Properties tab 4 Select Remote Wakeup 5 Change the value to ON 6 Click OK to save and apply changes then click OK to exit the Network dialog For more information on using Remote Wakeup and Remote Shutdown refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Setup Utilities and is available on the HP web site at www hp com 3 3 9 NIC Alert The NIC Alert function enables desktop PCs to send an immediate alert to the network administrator when there is a hardware or operating system failure or evidence of tampering An alert will be sent even if the system is powered off or the operating system has not yet started 3 6 Service Reference Guide Desktop Management 3 3 10 Replicating Your Setup This procedure gives an administrator the ability to easily copy one setup configuration to other computers of the same model This allows for faster more consistent configuration of multiple computers To replicate your setup 1 Access the Computer Setup Utilities menu 2 Click File Save to Diskette Follow the instructions on the screen Q This requires an internal diskette drive a MultiBay LS 120 drive or a portable external diskette
116. le media e g diskettes or removable devices e g USB flash devices 3 4 4 DriveLock DriveLock is a security feature that prevents unauthorized access to the data on specific hard drives DriveLock has been implemented as an extension to Computer Setup It is only available on certain systems and only when DriveLock capable hard drives are detected DriveLock employs a two password security scheme One password is intended to be set and used by a system administrator while the other is typically set and used by the end user There is no back door that can be used to unlock the drive if both passwords are forgotten Therefore DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up In the event that both DriveLock passwords are lost the hard drive is rendered unusable Using DriveLock The DriveLock option appears under the Security menu in Computer Setup The user is presented with options to set the master password or to enable DriveLock A user password must be provided in order to enable DriveLock Since the initial configuration of DriveLock is typically performed by a system administrator a master password should be set first HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled This will give the administrator the ability to modify DriveLock settings if the drive is locked i
117. ler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law Flexible cord must be Type VCT or VCTF 3 conductor 1 0 mm conductor size Wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7A 125V configuration B 2 Service Reference Guide C POST Error Messages An error message results if the Power On Self Test POST encounters a problem This test runs when the system is turned on checking assemblies within the computer and reporting any errors found POST Error Messages Screen Message 101 Option ROM Error Beeps 1L 1S Probable Cause System ROM checksum Recommended Action Verify the correct ROM Flash the ROM if needed If an expansion card was recently added remove it and see if the problem remains Clear CMOS If the message disappears there may be a problem with the expansion card Replace the system board 102 System Board None Failure DMA timers etc Clear CMOS Remove expansion boards Replace the system board 103 System Board None Failure DMA timers etc Clear CMOS Remove expansion boards Replace the system board 150 SafePost Active None A PCI expansion card is not responding Restart the computer Disable SafePost If the expansion card does not respond replace the card 162 System Options 25 Not Set L Long S Short
118. lities Use Computer Setup Utilities F10 to Modify or restore factory default settings Set the system date and time Set view change or verify the system configuration including settings for processor graphics memory audio storage communications and input devices Modify the boot order of bootable devices such as hard drives diskette drives CD ROM drives DVD ROM drives or PD CD drives Configure Quiet Drive options for drives that support this feature Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot You can set your system to MY Always Quick Boot default LY Periodically Full Boot from every 1 to 30 days or Q Always Full Boot Enable or disable Network Server Mode which allows the computer to boot the operating system when the power on password is enabled The keyboard and mouse remain locked until the power on password is entered Select POST Messages Enabled or Disabled to change the display status of Power On Self Test POST messages POST Messages Disabled suppresses most POST messages such as memory count product name and other non error text messages If a POST error occurs the error is displayed regardless of the mode selected To manually switch to POST Messages Enabled during POST press any key except F10 or F12 Establish Ownership Tag the text of which is displayed each time the system is turned on or restarted E
119. llection system or return them to HP their authorized partners or their agents CAUTION Static electricity can damage the electronic components of the computer or optional equipment Before beginning these procedures ensure that you are discharged of static electricity by briefly touching a grounded metal object 1 Prepare the computer for disassembly Q It may be necessary to remove an expansion card to gain access to the battery 2 Locate the battery and battery holder on the system board 3 Depending on the type of battery holder on your system board complete the following instructions to replace the battery 12 10 Service Reference Guide Removal and Replacement Procedures System Board with Major Components 12 4 1 Type 1 Battery Holder 1 Lift the battery out of its holder 2 Slide the replacement battery into position positive side up 3 The battery holder automatically secures the battery in the proper position 4 Replace the computer cover or access panel 5 Plug in the computer and turn on power to the computer 6 Reset the date and time your passwords and any special system setups using the Setup utility Refer to the Computer Setup F10 Utility Guide 12 4 2 Type 2 Battery Holder 1 To release the battery from its holder squeeze the metal clamp that extends above one edge of the battery 2 When the battery pops up lift it out Service Reference Guide 12 11
120. lled at that time on selected models W Setup Utilities and diagnostic features Support Software including device drivers HP Configuration Record Online Safety amp Comfort Guide HP Intelligent Manageability HP Insight Manager Diagnostics for Windows DMI Support Power Management with energy saver features Security Management tools Software Support Management tools Certain drivers and utilities are available only in selected languages You can obtain the latest version of these files in English and selected other languages in one of two ways W Support CD kit B HP web site at www hp com Service Reference Guide 1 3 Installing or Restoring the Operating System 1 2 1 2 1 1 2 2 1 3 1 3 1 A 1 3 2 Restoring the operating system The following sections discuss the procedures for restoring the operating system and applications software Microsoft Windows 2000 Professional and Windows XP Professional Restore the original operating system and factory installed software by using the Restore Plus CD and the OS CD that came with the workstation Carefully read and follow the instructions provided with the Restore Plus CD Red Hat Linux Should a recovery of the OS or software be required insert the hp workstations Red Hat Linux with hp additions Binary Disk 1 3 CD and follow the prompts on the screen to successfully complete the recovery process Converting to NTFS Hard drives are format
121. lled correctly Verify proper memory module type Remove and replace memory module s one at a time to isolate faulty module Replace the faulty memory module s If error persists after replacing memory modules replace the system board 202 Memory Type None Mismatch L Long S Short Memory modules do not match each other Replace memory modules with matched sets Service Reference Guide POST Error Messages POST Error Messages Screen Message Beeps Probable Cause Recommended Action 207 ECC Corrected 2S Single Bit ECC error Verify proper memory module type Single Bit a in Try another memory socket Memory Sockets vy Replace memory module if problem persists 212 Failed Processor None Processor has failed to Reseat the processor in its socket initialize If the processor does not respond replace it 213 Incompatible 2S A memory module in Verify proper memory module type memory Module in memory socket identified Try another memory socket memory Socket s in the error message is R e S eplace memory with a module X X X missing critical SPD conforming to the SPD standard information or is incompatible with the chipset 214 Memory Device None A specific error has Verify proper memory module type Failure Error Code XX occurred in a RDRAM Try another memory socket Memory Module device installed in the Renlace memor module ban Socket s XX identified socket ps
122. lly reprograms the ROM then the three keyboard lights will turn on A rising tone series of beeps also signals successful completion The following table lists the various keyboard light combinations used by the Boot Block ROM as well as the meaning and action associated with each combination Keyboard Light Combinations Used by Boot Block ROM Failsafe Boot Block Keyboard Keyboard Mode LED Color LED Activity State Message Num Lock Green On ROMPag diskette not present is bad or drive not ready Caps Lock Green On Enter password Num Caps Green Scroll Lock Turn on and off 2 times accompanied by 1 long and 3 short beeps ROM flash failed Num Caps Green Scroll Lock On Boot Block ROM Flash successful Turn power off then on to reboot x Diagnostic lights do not flash on USB keyboards Insert valid ROMPagq diskette in drive A Turn power switch off then on to reflash ROM If ROM flash is successful all three keyboard LEDs will light up and you will hear a rising tone series of beeps Remove diskette and turn power off then on to restart the computer Service Reference Guide Desktop Management 3 3 7 Remote Security Management Remote Security Management allows the system administrator to safely set or modify security features on remote workstations directly from the centralized network management console Enabling the system administrator to perform these tasks
123. lure External tape drive not connected Reinstall tape drive or press F1 and allow system to reconfigure without the drive 611 Primary Floppy Port 2S Address Assignment Conflict Configuration error Run Computer Setup F10 Setup Remove expansion cards Clear CMOS 612 Secondary Floppy 2S Port Address Assignment Conflict Configuration error Run Computer Setup F10 Setup Remove expansion cards Clear CMOS 660 Display Cache is None Integrated video Replace system board if minimal Detected Unreliable controller display cache video degrading is an issue not working properly and will be disabled 912 Computer Cover None No action required Has Been Removed Since Last System Start Up 914 Hood Lock Coil is None Hood lock mechanism is Reconnect or replace hood locking not Connected missing or not mechanism connected Reseat or replace hood locking mechanism cable 916 Thermal Sensor None Processor heatsink cable Reseat or replace the processor from Processor Heatsink not connected to system heatsink cable going to the system is not Connected board board 917 Expansion Riser not None Riser board not seated Install riser board if missing or Detected L Long S Short or not installed remove and reseat to ensure good connection Service Reference Guide C 5 POST Error Messages POST Error Messages Screen Message Beeps Probable Cause Recommended Action
124. ministration cost of Intel architecture based systems without compromising flexibility and performance The Wired for Management guidelines provide a baseline set of building blocks that are utilized in Intelligent Manageability to provide standardized management of desktop inventories remote system configuration off hours maintenance and next generation power management Additional capabilities have been incorporated into Intelligent Manageability to provide an extensive solution for managing networked computing environments Wired for Management technologies include Desktop Management Interface DMI 2 0 Remote System Installation Remote Wakeup and Remote Shutdown ACPI Ready Hardware SMBIOS Pre boot Execution PXE support Boot Integrity Services BIS Asset Tracking and Security The asset control features incorporated into the computer provide key asset tracking data that can be managed using HP Insight Manager products and Management Solutions Partners products Seamless automatic integration between AssetControl features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools HP workstations are manufactured with the hardware and firmware required to fully support the DMI 2 0 standard HP also offers several solutions for controlling access to valuable components and information Security features such as the Smart Cover Sensor and t
125. mmended Action 1 Run Computer Setup or Windows NT Windows 98 2000 ME utilities 2 Replace the system board and retest Error Code 1201 xx 1203xx 1204xx 1205xx 1210 xx Description Internal test failed External termination test failed Auto originate test failed Auto answer test failed Direct connect test failed Recommended Action The following steps apply to 1201 xx through 1210 xx 1 Disconnect from the phone line and retest 2 Check the phone number 3 Check the modem line 4 Replace the modem and retest Service Reference Guide E 5 Diagnostic Error Codes Hard Drive Error Code 1701 xx 1 702 xx 1703xx 1704 xx 1705 xx 1708 xx 1710 xx 1715xx 1716 xx 1717xx 1719 xx 1724 xx 1736 xx Description Format test failed Read test failed Write read compare test failed Random seek test failed Controller test failed Format bad track test failed Park head test failed Head select test failed Recommended Action The following steps apply to 1701 xx through 1736 xx 1 Run Computer Setup and verify drive type 2 Reseat or replace the hard drive signal and power cables and retest Clear CMOS Run the hard drive DPS test Replace the hard drive and retest O 0d h C Replace the system board and retest Conditional format test failed ECC test failed Power mode test failed Network preparation test failed Mon
126. modules allows you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on selected HP systems Q To use this feature you must replace the standard DIMMs or RIMM s with ECC DIMMs or ECC RIMMs 3 5 4 Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the computer is hit with an unpredictable power surge This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss 3 5 5 Thermal Sensor The thermal sensor is a hardware and software feature that tracks the internal temperature of the computer This feature displays a warning message when the normal range is exceeded which gives you time to take action before internal components are damaged or data is lost Service Reference Guide 3 21 Desktop Management 3 22 Service Reference Guide 4 1 4 2 4 2 1 4 Ultra ATA Drive Guidelines and Features Ultra ATA Jumpers Ultra ATA drives are configured by means of jumper settings These systems use drives ship with the jumpers preset to the cable select mode therefore no jumper setting changes are required on factory preinstalled replacement or option drives With cable select the drive is configured as either Master Drive Device 0 or Slave Drive Device 1 by its physical attachment to the cable If you purchase a third party hard drive
127. mputer is turned on when the key icon appears on the monitor When Password Prompt on Warm Boot is enabled the password must also be entered each time the computer is rebooted When Network Server Mode is enabled the password prompt is not presented during POST but any attached PS 2 keyboard will remain locked until the user enters the power on password 1 Turn on or restart the computer If you are in Windows click Start Shut Down Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary Q If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security then Power On Password and follow the instructions on the screen 4 Before exiting click File gt Save Changes and Exit Entering a Power On Password To enter a power on password complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the key icon appears on the monitor type your current password then press Enter Q Type carefully for security reasons the characters you type do not appear on the screen If you enter the password incorrectly a broken key icon appears Try again After three unsuccessful tries you must turn off the computer then turn it on again before you can
128. mputer to recognize the new address Service Reference Guide 5 5 SCSI Devices 56 Service Reference Guide 6 SATA Devices 6 1 SATA guidelines Q The xw6000 system supports a mixed configuration of UATA IDE SCSI and SATA hard drives Review the following diagram and table to determine the correct drive configuration for your system When installing and operating SATA devices you must follow these guidelines B Connect the 4 2 pin LED cable 225537 001 included with SATA RAID controller kit from the RAID card header JP1 4 pin header to the system board header labeled SCSI LED 2 pin header E Use the 14 inch SATA data cable with a straight connectors 326965 004 for the hard drive bays E Use the longest data cable with the straight connectors 326965 002 if installing a hard drive in an optical bay with adaptor To maintain Class B standards for radiated emissions SATA cables on HP workstation xw6000 systems must be routed so they do not contact the access panel Loosely tie wrap the SATA cables to the audio cable as shown in the following illustrations p a Me A a cable routing shown with a standard graphics card left photo and with an AGP support bracket right photo Service Reference Guide 6 1 SATA Devices 6 2 boot order The following flow diagram shows the boot order of hard drives C connected to the different controllers in the workstation system Bo
129. n Turn off the computer turn on the external device and then turn the computer on to integrate the new device with the computer 6 If the drive is a secondary drive that has just been installed on the same controller as the primary drive verify that the jumpers for both drives are set correctly Insufficient power to the components Ensure both power supply cables are connected to the system board some Workstations Installed third party SCSI hard drive adapter not participating in the hard drive ordering sequence provided in F10 Setup and or is always coming up as the boot device regardless of the predetermined sequence The third party adapter is either not supporting BIOS Boot Specification or the Boot Vector option A solution is not available F 10 Service Reference Guide Troubleshooting Without Diagnostics DVD ROM and CD ROM Problem Cannot read compact disc Possible Solution 1 CD is not properly seated in the drive Eject the CD correctly seat it in the drive then reload 2 CD has been loaded upside down Eject the CD turn it over then reload System will not boot from CD ROM or DVD drive 1 The CD ROM or DVD boot is not enabled through the Computer Setup utility Run the Computer Setup utility and set the drive priorities 2 Ensure that drive cabling and jumpers are set correctly To boot a SCSI drive the drive ID number must be set to 0 Cannot eject compact
130. n and online Turn the printer on and ensure it is online Run printer self test Reseat both ends of the printer cable 4 Verily that printer port is enabled in BIOS and in Windows using F10 Setup Try printing using the DOS command CA printer port Where printer port is the port address to which the printer is connected If the printer works the problem is with the printer driver Reload the driver If the computer is on a network you may not have made the connection to the printer Make the proper network connections to the printer Printer will not turn on The cables may not be connected properly Reconnect all cables and check the power cord and electrical outlet Prints garbled information 1 The correct printer driver for the application are not installed Install the correct printer driver for the application 2 The cables may not be connected properly Reconnect all cables Printer is offline Hard Drive The printer may be out of paper Check the paper tray and refill it if empty Select online The information provided by the diagnostics tests includes error code system serial number drive serial number drive model and drive firmware revision Specific details of the drive failure are not included When you run the diagnostics the test results are stored in a log After completing the test you can print this log to a local printer or save it to a file Alte
131. n the future Once the master password is set the system administrator may enable DriveLock or choose to keep it disabled 3 14 Service Reference Guide Desktop Management If a locked hard drive is present POST will require a password to unlock the device If a power on password is set and it matches the device s user password POST will not prompt the user to re enter the password Otherwise the user will be prompted to enter a DriveLock password Either the master or the user password may be used Users will have two attempts to enter a correct password If neither attempt succeeds POST will continue but the data on the drive will remain inaccessible DriveLock Applications The most practical use of the DriveLock security feature is in a corporate environment where a system administrator provides users with multibay hard drives for use in some desktop computers The system administrator would be responsible for configuring the multibay hard drive which would involve among other things setting the DriveLock master password In the event that the user forgets the user password or the equipment is passed on to another employee the master password can always be used to reset the user password and regain access to the hard drive HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords This should be done to prevent a situation w
132. n to enable Remote Wakeup Network driver does not detect network controller Network controller is disabled Run Computer Setup and enable network controller Network status link light does not turn on or flashes No active network is detected Check cabling and network equipment for proper connection Network connection is not set up properly Use the network control application to verify that the device is working properly System is configured for AUI connection link LED does not apply to AUI connections Network driver is not properly loaded Reinstall network drivers System cannot autosense the network Disable autosensing capabilities and force the system into the correct operating mode Diagnostics reports a failure Refer to www compaq com support files for the latest version of diagnostics 1 The cable is not securely connected or is attached incorrectly Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device 2 There is a problem with the cable or a device at the 3 4 other end of the cable Ensure that the cable and device at the other end are operating correctly The network controller is defective Replace the controller or the system board Network controller interrupt is shared with an expansion board Under the Computer Setup Advanced menu change the resource
133. nauthorized access to the Setup utility Locking the Smart Cover Lock To activate and lock the Smart Cover Lock complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary Q If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security then select Smart Cover and the Locked option 4 Before exiting click File gt Save Changes and Exit Unlocking the Smart Cover Lock 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary Q If you do not press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security gt Smart Cover gt Unlocked 4 Before exiting click File gt Save Changes and Exit Service Reference Guide 3 17 Desktop Management Using the Smart Cover FailSafe Key If you enable the Smart Cover Lock and cannot enter your password to disable the lock you will need a Smart Cover FailSafe Key to open the computer cover You will
134. need the key in any of the following circumstances B Power outage Startup failure W PC component failure such as processor or power supply E Forgotten password CAUTION The Smart Cover FailSafe Key is a specialized tool available from HP Be prepared order this key before you need one To obtain the FailSafe Key do any one of the following E Contact your authorized HP reseller or service provider E Refer to the HP web site www hp com for ordering information Wi Call the appropriate number listed in the warranty For more information about using the Smart Cover FailSafe Key consult the Hardware Reference Guide 3 4 7 Master Boot Record Security The Master Boot Record MBR contains information needed to successfully boot from a disk and to access the data stored on the disk Master Boot Record Security may prevent unintentional or malicious changes to the MBR such as those caused by some computer viruses or by the incorrect use of certain disk utilities It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted To enable MBR Security complete the following steps 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press Enter to bypass the title screen if necessary If you do not
135. nitors Do not use sprays or aerosols directly on the screen the liquid may seep into the housing and damage a component Never use solvents or flammable liquids on the monitor WI To clean the monitor body follow the procedures in Section 6 2 2 7 3 5 Cleaning the Mouse 7 4 7 4 1 Before cleaning the mouse ensure that the power to the computer is turned off Wi Clean the mouse ball by first removing the retaining plate and the ball from the housing Pull out any debris from the ball socket and wipe the ball with a clean dry cloth before reassembly To clean the mouse body follow the procedures in 6 2 2 Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer Power Supply Fan The power supply fan is a variable speed fan based on the temperature in the power supply CAUTION The cooling fan is off only when the computer is turned off or the power cable has been disconnected The cooling fan is always on when the computer is either in the On Standby or Suspend modes You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage Service Reference Guide Identifying the Chassis Routine Care and Disassembly Preparation 7 4 2 7 4 3 7 4 4 Tools and Software Requirements To service the computer you need the following Torx 1 1
136. nnect the power cord from the power source before opening the computer to prevent system board or component damage 7 1 Chassis Type The hp workstation xw4000 and hp workstation xw6000 series use a Convertible Minitower chassis The Convertible Minitower chassis features a hard drive bay cluster that may be rotated allowing the chassis to be configured either as a minitower vertical or a desktop horizontal The chassis of the hp workstation xw4000 and the hp workstation xw6000 are very similar when viewed from the front When viewed from the rear the systems are distinguished by the number of fans two on the xw4000 three on the xw6000 and minor differences in I O layout Service Reference Guide 7 1 Identifying the Chassis Routine Care and Disassembly Preparation 7 2 Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD may not appear to be affected at all and can work perfectly throughout a normal cycle The device may function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated circuits provide some protection but in many cases the discharge contains enough power to alter device parameters or mel
137. nter the Asset Tag or property identification number assigned to this computer Enable power on password prompting during system restarts warm boots as well as during power on Establish a setup password that controls access to Computer Setup and the settings described in this section Secure the integrated I O functionality including the serial USB or parallel ports audio or embedded NIC so that they cannot be used until they are unsecured Enable or disable Master Boot Record MBR Security Enable or disable removable media boot ability Enable or disable removable media write ability Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Replicate your system setup by saving system configuration information on diskette and restoring it on one or more computers Execute self tests on a specified IDE hard drive Configure various energy saving features including energy saver mode system and hard drive timeouts power button mode and power LED behavior Service Reference Guide Setup Utilities and Diagnostic Features 2 1 1 Using Computer Setup Utilities To access the Computer Setup Utilities F10 menu complete the following steps 1 Turn on or restart the computer To restart the computer in Windows click Start Shut Down Restart the Computer 2 When the F10 Setup message appears in the lower right corner of the screen press the F10 key Press
138. ntly damage the system board Q Units that ship with only one processor will have two screws installed in two of the four heatsink mounting holes of the secondary processor These screws must be removed before installing the secondary processor and heatsink Hardware Abstraction Layer To update Windows NT 4 0 or Windows 2000 to recognize a second processor using the Hardware Abstraction Layer HAL complete the following steps 1 Start Windows 2 Insert the upgrade diskette Then select Start gt Run 3 Type A setup exe and select OK 4 Select Uniprocessor HAL and Kernel 5 Select Upgrade and insert the media used to upgrade the operating system to a new Service Pack if requested then click Retry 6 If prompted insert the operating system CD and click OK 7 After the installation is complete close the setup program and restart the computer Q A manual upgrade is necessary when installing a second processor after the system has gone through the software bundling process If a second processor is installed prior to unbundling a manual upgrade is not necessary Service Reference Guide 12 7 Removal and Replacement Procedures System Board with Major Components 12 3 System Board Prepare the computer for disassembly 2 Remove the access panel 3 On the hp workstation xw6000 system remove the air baffle and processor heatsink as described in section 11 1 2 Q The processor does not need to be
139. o section 11 1 3 Service Reference Guide 12 5 Removal and Replacement Procedures System Board with Major Components 12 2 3 Installing the Heatsink Processor Assembly 1 Raise the socket locking lever into the vertical fully open position 2 Place the processor into the processor socket 3 While holding the processor in place with a finger lower the locking lever into the down horizontal position Install the processor and latch it securely in the socket Ensure that the processor is flush to the top of the socket fully seated See section 11 1 2 in this chapter CAUTION Multiprocessor capable systems require that the primary processor socket be occupied in order for the system to operate The primary processor should be installed before installing a secondary processor 4 On hp workstation xw6000 Configuration 1 systems a secondary VRM must be installed before installing the secondary processor See the following illustration j f 5 Use an alcohol pad or a clean dry wipe to clean the top of the replacement processor If reusing the heatsink clean any residue from the bottom of the heatsink Allow the alcohol to dry before continuing CAUTION The processor should be installed on the system board prior to cleaning to prevent damaging its pins 6 Apply the thermal grease evenly onto the top of the processor or remove the thermal grease protective liner from the bottom of the heatsink CAUTION N
140. omputer to the Windows 2000 CD on some computers 2 Press Enter to start the repair process then choose to repair the system 3 Select the Emergency Repair Process 4 Follow the instructions that appear on the screen Installing Microsoft Windows XP Professional The first time you turn on the computer you will be prompted to select a language for the Operating system After selecting the language read and follow the instructions on the screen to complete the installation of the operating system This takes approximately 10 minutes depending on the system hardware configuration During this process do not turn off your computer unless you are directed to do so Installing or Upgrading Device Drivers To install hardware devices such as a printer a display adapter or network adapter after the operating system installation is completed the operating system needs access to the appropriate software drivers for the devices Device drivers are usually provided on a CD supplied with the peripheral device Some existing peripheral devices may not have been shipped with drivers developed for Windows XP To locate the most current device drivers go to www hp com Creating a Restore Diskette To create a restore diskette for Windows XP go to Start gt Programs gt Accessories gt System Tools gt System Restore and follow the instructions on screen Service Reference Guide Installing or Restoring the Operating System 1 1 3
141. onal drives Confirm that drive is supported on this computer large drive ROM support Run the Drive Protection System test if available Replace the hard drive Replace the system board 1791 Disk 1 Failure None Hard drive error or wrong drive type Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Confirm that drive is supported on this computer large drive ROM support Run the Drive Protection System test if available Replace the hard drive Replace the system board 1792 Secondary Disk None Controller Failure L Long S Short Hard drive circuitry error Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive Service Reference Guide C 9 POST Error Messages POST Error Messages Screen Message Beeps Probable Cause Recommended Action 1793 Secondary None Hard drive circuitry Run Computer Setup F10 Setup Controller or Disk error Clear CMOS Failure Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive 1800 Temperature Alert None Internal temperature Check that compu
142. ormance increases and improving user productivity Not all systems benefit from the Hyper Threading Technology To see if Hyper Threading Technology can benefit you test your system by turning the feature on using the Computer Setup F10 system utility To do this run F10 Setup during boot up and select Advanced Device Options Hyper Threading and enable the Hyper Threading Technology Note the following Wi If your workstation does not support Hyper Threading Technology the Hyper Threading menu item will not be available on the Computer Setup menu E The Hyper Threading Technology is recommended for use with Microsoft Windows XP systems This technology is detected by the system and is turned on in the operating system after it is enabled in the system BIOS E Hyper Threading is not recommended for use with Windows 2000 based workstations W The Hyper Threading Technology is compatible with Linux based systems An SMP kernel must be installed on your system before this technology can be enabled E For more information about the Hyper Threading Technology you can visit the Intel Web site at www intel com Service Reference Guide 1 5 Installing or Restoring the Operating System 1 6 Service Reference Guide 2 Setup Utilities and Diagnostic Features Setup Utilities F10 and diagnostic features provide information needed about the computer system when contacting HP Customer Support These tools can also be u
143. ot to the OS in the Logical or First Controller Bootable Yes Physical drive attached to the Integrated IDE Controller Default Boot to the OS in the Logical or Yes Bootable Yes Physical drive Second Controller attached to the Integrated SCSI Controller Default l l l l he m m l i A EEN d N Fa Sa Jin the Logical or 2 EN j Physical drive Xth Controller N Yes 9 Bootable _ attached to the a x Mg A at L Controller Y Y Y Y 4 N 4 N Y ho 4 iuc J Boot to the OS 7 eon Controller Z7 Yes ma H Bootable P J in the Logical or L N L Yes Physical drive N 4 4 J attached to the yY Y L ca Controller eh Boot to the OS in the Logical or Last Controller Yes Bootable Yes Physical drive attached to the Controller Using the F10 Computer Setup Utility you can modify the boot order by arranging the Controller Order on the Storage tab Although not shown other bootable device options such as a diskette CD ROM USB network and so on can be set up from the Storage tab as well Q The F10 Computer Setup Utility can be accessed by pressing F10 during boot 6 2 Service Reference Guide SATA Devices 6 3 hard drive configurations The following table presents common physical hard drive configurations for the HP workstation xw6000 First Hard Drive Bay Second Hard Drive Bay Third Hard Drive at Optical Bay
144. ot using thermal interface material could result in the system overheating and could cause a computer failure 7 Install the heatsink ensuring that it is properly seated before securing it in place with the clips or screws 8 On hp workstation xw4000 and xw6000 Configuration 2 systems connect the heatsink fan cable to the system board On hp workstation xw6000 Configuration 1 systems install the air baffle 9 Replace the access panel 10 Connect the power cord and power up the computer 12 6 Service Reference Guide Removal and Replacement Procedures System Board with Major Components 12 2 4 Multiprocessor Information The hp workstation xw6000 systems have multiprocessor capability When installing a second processor remember that the secondary processor must be the same speed cache size and type as the primary processor d CAUTION A primary processor must be installed in the primary processor socket before installing a second processor or the workstation will not function The primary processor socket is the upper most socket on the system board when in the vertical or tower configuration LN CAUTION The Voltage Regulator Module VRM circuitry for the primary processor is integrated onto the hp workstation xw 000 system board When installing a secondary processor a VRM board HP approved must also be installed Using a VRM board that is incompatible with the primary VRM board may severely or permane
145. ound 34 IRQ 47 1016 9 Al 22 PDIAG 35 AO 48 A2 10 CSIFX 23 CS3FX 36 DASP 49 Ground 11 AUDIO R 24 AUDIO L 37 A_GNDR 49 AGNDL 12 5VMOT1 25 5VMOT2 38 5VMOT3 50 5VMOTA 13 5VMLOG1 26 5VMLOG2 39 DASP 14 Pin Power BX Chipset Based Board Connector 1 13 SJ 8 ES G ES e 070 e 097 2 14 Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3 V 5 RTN 9 12v 13 43 3 V Sense return 2 13 3 V Sense 6 5 V 10 Fan OFF 14 4 12V 3 RTN 7 RTN 11 ON STBY 4 5 V 8 3 3 V 12 5 V Aux A 10 Service Reference Guide Connector Pin Assignments 14 Pin Power 810 810E 820 and 845 Chipset Based Boards Connector 1 13 JE TE UE E 1 UE ES e 077 2 14 Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3 V 5 RTN 9 12 y 13 Fan speed 2 3 3 V Aux 6 5 V 10 Fan OFF 14 12V 3 RTN 7 RTN 11 ON STBY 4 5 Y 8 3 3 V 12 5 V Aux 20 Pin Power Deskpro EP Connector 1 19 00 0000 0 010 0 0 BOC E EHUJUZES TE JU 2 20 Pin Signal Pin Signal Pin Signal Pin Signal 1 3 3 V 6 5 V 11 433V 16 RTN 2 3 3 V 7 RTN 12 12V 17 RTN 3 RTN 8 Fan OFF 13 RTN 18 5 V 4 5 V 9 5 V Aux 14 ON STBY 19 5 V 5 RTN 10 12V 15 RTN 20 5 V Service Reference Guide A 11 Connector Pin Assignments 20 Pin Power Deskpro EN Connector 1 19 00 010 0 0 010 0 0 o00000 0 0 0 0 2 20 Pin Signal Pin Signal Pin Signal Pin Signal 1 3V 6 5 V 11 43V 16 RTN RS 2 3 V RS 7 Aux RTN 12 12V 17 RIN
146. p F10 Setup Clear CMOS Check cables jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive Service Reference Guide C 7 POST Error Messages POST Error Messages Screen Message Beeps 1781 Disk 1 Failure None Probable Cause Hard drive format error Recommended Action Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Replace the hard drive 1782 Disk Controller None Failure L Long S Short Hard drive circuitry error Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additional drives Run the Drive Protection System test if available Check www compaq comNsupportN techpubsNcustomer advisories for possible changes when using Windows NT4 0 Service Pack 4 Replace the hard drive Replace the system board C 8 Service Reference Guide POST Error Messages POST Error Messages Screen Message 1790 Disk O Failure Beeps None Probable Cause Hard drive error or wrong drive type Recommended Action Run Computer Setup F10 Setup Clear CMOS Check cable seating jumper settings Run hard drive diagnostics Disconnect additi
147. p Utilities menu Memory Change Alerts Detects when memory modules have been added moved or removed notifies user and system administrator For information on enabling Memory Change Alerts refer to the online Intelligent Manageability Guide Service Reference Guide Desktop Management Security Features Overview Continued Feature Purpose How It Is Established Ownership Tag Displays ownership From the Setup Utilities menu information as defined by the system administrator during system startup protected by setup password Kensington Cable Lock Inhibits access to the interior Install a Kensington cable Provision of the computer to prevent lock to secure the computer unwanted configuration to a fixed object changes or component removal Can also be used to secure the computer to a fixed object to prevent theft x For more information about Computer Setup see the Computer Setup F10 Utility Guide 3 4 1 Password Security The power on password prevents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted The setup password specifically prevents unauthorized access to Computer Setup and can also be used as an override to the power on password That is when prompted for the power on password entering the setup password instead will allow access to the computer A network wide setup password can
148. panel USB P25 P26 Video memory upgrade connector P27 MultiBay header P29 SCSI LED connector P30 Primary serial ATA port P31 Secondary serial ATA port P52 Serial port header P53 First serial port P54 Second serial port P55 Double stack serial port Top Serial B Bottom Serial A P58 Riser edge connector male mates with J30 P70 Primary chassis fan header xw6000 Configuration 1 P70 Primary CPU fan header xw6000 Configuration 2 P70 CPU fan header xw4000 P71 Secondary chassis fan header xw6000 Configuration 1 P71 Secondary CPU fan header xw6000 Configuration 2 P89 Floating serial port COM port header P100 ITP connector P101 Security card connector P120 Front chassis fan header xw6000 P124 Hood lock header P125 Hood sensor header P216 White box chassis fan sw1 Processor speed switch Sw2 Security hood switch SW50 Clear CMOS switch SW51 Power button switch XBT1 Battery socket XMM1 Memory slot DIMM1 or RIMM1 populated and tested XMM2 XMM5 Following memory slots XUI Primary processor socket XU2 Secondary processor socket XU15 ROM socket Service Reference Guide G 3 System Board and Riser Board Reference Designators G 4 Service Reference Guide H Model Number Naming for hp Products hp workstations X4CP 2 6 405 256D MXRd 2nd Hard Drive 3rd Hard drive Workstation Series X4 xw4000 X6 xw6000 assis Type C CMT OS Type K Win2000 X WinXP Pro P Win2K XP Pro Processor
149. peat pattern Power Red 1 blink second ROM error Power Red 1 blink 2 or more seconds Power supply overheated Powerand Red On Riser board not seated hard drive Varies by model Most models Blue LED glows on Evo Workstation W8000 Service Reference Guide Diagnostic Indicator Lights System Board Diagnostic Lights Desktop Computers and Workstations Main Power Switch 3 3 V_Aux 5 V Aux Power Button Status LED PSON LED LED OFF ON ON OFF ON ON OFF ON 1 ON and OFF state of LEDs apply only to a good working system board with AC power applied to the power supply 2 Power LED is OFF 3 Power LED is ON Green 4 5V Aux is ON 5 PSON is active power supply turned ON 6 All except SFF D 2 Service Reference Guide Diagnostic Error Codes Diagnostic error codes occur if the system recognizes a problem while running the HP Diagnostics program These error codes help identify possibly defective subassemblies Diagnostic error messages consist of three components AABB CC where AA Device Code BB Subtest Code CC Error Code The following table lists the device codes AABB CC and the subtest code AABB CC covered by HP Diagnostics Tests Some codes listed in this table will not apply to the computers described in this manual and will not be detailed in the tables that follow Summary of Test Error Codes Error Error Code Code Range Device Description Range Device
150. press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security gt Master Boot Record Security gt Enabled 4 Select Security Save Master Boot Record 5 Before exiting click File Save Changes and Exit When MBR Security is enabled the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS DOS or Windows Safe Mode Most operating systems control access to the MBR of the current bootable disk the BIOS cannot prevent changes that may occur while the operating system is running 3 18 Service Reference Guide Desktop Management Each time the computer is turned on or restarted the BIOS compares the MBR of the current bootable disk to the previously saved MBR If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved the following message is displayed 1999 Master Boot Record has changed Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must B Save the MBR of the current bootable disk Ml Restore the previously saved MBR or Wi Disable the MBR Security feature You must know the setup password if one exists If changes are detected and if the current bootable disk is not the same disk from which the MBR was previously saved the following message is displayed 2000 Master Boot Record Hard Drive has changed Press any key
151. r file a log of errors Q If attended testing is selected the test itself may result in data loss Follow the instructions on the screen as the diagnostic tests are run on the devices When the testing is complete the TEST option menu is displayed again 9 To exit TEST press the Esc key to reach the Exit option Then press Enter Q Refer to Appendix E for a listing of the Diagnostic Error Codes Service Reference Guide 2 11 Setup Utilities and Diagnostic Features 2 2 3 View System Information INSPECT Use View System Information INSPECT to E View information about the system once it has been configured M Save print or display the information generated by INSPECT You should run INSPECT and have the printed report available before placing a call to the HP Customer Support Center Wi Assist your HP Compaq authorized dealer reseller or service provider in analyzing the system by allowing the service provider to reproduce the same environment on another computer for testing The information provided by INSPECT includes Contents of the operating system startup files Current memory configuration ROM versions Type of processor and co processor Diskette CD ROM DVD ROM tape or hard drives installed Active printer and communications interfaces Modem type installed Graphics settings Windows WIN INI file details Q Categories or items of information displayed by INSPECT are similar to but may v
152. remotely on multiple computers results in consistent deployment of and greater control over client computer security parameters over the network Q Your computer must be powered on or turned on through Remote Wakeup to take advantage of Remote Security Management Use of Remote Security Management also requires an established setup password For more information about the Remote Management Setup software and enabling Remote Security Management refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Setup Utilities and is available on the HP web site at www hp com 3 3 8 Remote Wakeup and Remote Shutdown If your computer has an optional network card installed it may support the Remote Wakeup and Remote Shutdown functions These functions allow a system administrator to power on and power off a client computer from a remote location supported by PC LAN management tools Q Third party software tools are required to remotely distribute software Remote Wakeup allows the network interface controller to continue functioning when power to the computer has been turned off but the power cord is still connected to an electrical outlet Q The computer continues to consume a small amount of electricity even after you turn it off Only when you disconnect the power cord from the electrical outlet does the computer stop consuming electricity To enab
153. rmation that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company WARNING Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information service reference guide hp workstation xw4000 hp workstation xw6000 second edition October 2003 Document Part Number 304898 002 Contents 1 Installing or Restoring the Operating System 1 1 Installing the Operating System and Software 0 0 cece ee cece 1 1 1 1 1 Installing Microsoft Windows 2000 Professional llle 1 1 1 1 2 Installing Microsoft Windows XP Professional llle 1 2 1 1 3 Installing Red Hat Linux 0 2 RII e 1 3 LEA hp Software ennunensepebbeseweesbestueesnstresbhvgbqebvPepsues A art ER 1 3 1 2 Restoring the operating system llle he 1 4 1 2 1 Microsoft Windows 2000 Professional and Windows XP Professional 1 4 1 2 2 Red Hat LUX 0 0 hoc ohh m fc ensemihaeIlxc ae suu E A wal nus 1 4 1 3 Converting to NTRS uer ras Pe be e pena eu ei estote d dote bad a 1 4 1 3 1 Windows 2000 Professional lesse II 1 4 1 3 2 Windows XP Professional i cr coide ta o a E E EE eee eben e E 1 4 1 4 H
154. rnatively before running the test you can configure the test options to send the results to a local printer or file Service Reference Guide F 7 Troubleshooting Without Diagnostics Hard Drive Problem Possible Solution Hard drive error occurs Hard disk has bad sectors or has failed Use a utility to locate and block usage of bad sectors If necessary reformat the hard disk Disk transaction problem Either the directory structure is bad or there is a problem with a file In Windows 98 2000 or Me run ScanDisk Click Start gt Programs gt Accessories gt System Tools gt ScanDisk In Windows NT right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Drive not found identified 1 Cable could be loose Check cable connections 2 The system may not have automatically recognized a newly installed device See reconfiguration directions in the Hardware Installation Problems section If system still does not recognize the new device check to see if the device is listed within Computer Setup If it is listed the probable cause is a driver problem If it is not listed the probable cause is a hardware problem 3 Check drive jumper settings If the drive is a secondary drive that has just been installed on the same controller as the primary drive verify that the jumpers for both drives are set correctly 4 Check SCSI ID
155. s run the SoftPaq executable file found in CADIAGDISKI to extract the necessary files Insert a blank 1 44MB formatted diskette into the diskette drive then run C DIAGDIS K PDIAG MAKEDISK BAT To obtain the SoftPaq executable filename run DIR C DIAGDISK SP EXE Windows Based NOTE Not all versions of Windows support this feature Using the Windows operating system Click Start gt Compaq Information Center gt Create Diagnostics Disk Insert a diskette into the diskette drive and follow the instructions on the screen 2 2 2 Computer Checkup TEST D Use Computer Checkup TEST in the following instances to B Determine if all the devices installed on the computer are recognized by the system and functioning properly Running TEST is optional but recommended after installing or connecting a new device Third party devices not supported by HP may not be detected W Save print or display the information generated by TEST You should run TEST and have the printed report available before placing a call to the Compaq Customer Support Center B Reproduce the same environment on another computer for testing Before you run TEST you must create a diagnostics diskette See Section 2 2 1 Create a Diagnostics Diskette for instructions Service Reference Guide Setup Utilities and Diagnostic Features Running TEST 1 Turn off the computer 2 Disconnect all peripheral devices other than t
156. s the computer also sends a fault notice to the network management application 3 20 Service Reference Guide Desktop Management 3 5 1 Drive Protection System The Drive Protection System DPS is a diagnostic tool built into the hard drives installed in select HP workstations DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement Each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive Each time DPS is run test results are written to the hard drive Your service provider can use this information to help diagnose conditions that caused you to run the DPS software Refer to the Troubleshooting Guide for instructions on using DPS 3 5 2 Ultra ATA Integrity Monitoring Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system s core logic If the computer detects an abnormal number of transmission errors the computer displays a Local Alert message with recommended actions 3 5 3 ECC Fault Prediction and Prefailure Warranty When the computer encounters an excessive number of error checking and correcting ECC memory errors the computer displays a Local Alert message This message contains detailed information about the errant memory module allowing you to take action before you experience non correctable memory errors The Prefailure Warranty for ECC memory
157. s A 4 SCSISelect utility 5 3 second processor recognition 12 7 Index 4 Service Reference Guide Index security bracket 8 4 devices 8 2 features table 3 10 master boot record 3 18 settings setup of 3 9 serial interface pin assignments A 3 service considerations 7 6 setting power on password 3 12 setup password 3 11 3 12 Smart Cover Sensor 3 16 timeouts 3 8 setup initial 3 1 Microsoft Windows 2000 1 1 Microsoft Windows XP 1 2 Red Hat Linux 1 3 replicating 3 7 software 1 3 setup password entering 3 12 setting 3 11 Smart Cover FailSafe Key spare part number 8 2 FailSafe Key ordering 3 18 Lock unlocking 3 17 lock unlocking 8 2 8 3 Lock locking 3 17 Sensor 3 16 Smart Cover Sensor 3 16 SMART drive 4 6 5 3 software AssetControl 3 9 Compaq Diagnostics for Windows 2 13 Compaq Insight Manager LC 3 3 Compaq Remote Management Setup 3 3 Compaq Restore CD 2 14 2 15 Computer Setup Utilities 2 1 3 7 customizing 3 1 Drive Protection System 3 21 FailSafe Boot Block ROM 3 5 Fault Notification and Recovery 3 20 Fingerprint Identification Technology 3 20 managing 3 2 Master Boot Record Security 3 18 Microsoft Windows 2000 1 1 Microsoft Windows XP 1 2 NIC Alert 3 6 ordering 2 15 Power Management 3 8 protecting 2 14 recovery 2 15 3 1 Red Hat Linux 1 3 Remote Management Setup 3 2 Remote Security Management 3 6 Remote System Installation 3 2 Remote Wakeup and Remote Shutdown 3 6 required 7 7 SCSISelect ut
158. s Chassis 8 Remove the subpanel and rotate it 90 degrees in a clockwise direction CAUTION Hold the subpanel straight when you pull it away from the front bezel Pulling the subpanel away at an angle could damage the pins that align it within the front bezel O Desktop configuration Minitower configuration 9 Replace the subpanel front bezel and the computer access panel 10 Rotate the nameplate 180 degrees so that it can be easily read when looking at it from the front of the computer 11 Reassemble the computer 10 10 Service Reference Guide Ti Removal and Replacement Procedures Expansion Cards and Memory For an overview of the different chassis discussed in this chapter refer to Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation CAUTION Voltage is always applied to the system board when the system is plugged into an AC power source You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 11 1 Memory Expansion 11 1 1 hp workstation xw4000 DDR Memory The hp workstation xw4000 DDR system features an Intel 845E based system board that includes two memory sockets that accept industry standard double data rate DDR SDRAM DIMMs The two memory module slots are populated with at least one preinstalled memory module To achieve the maximum memory support you may be required to replace the pr
159. s eXpress can also update ROM BIOS and device driver software Service Reference Guide Desktop Management For more information refer to the HP web site at www hp com 3 3 2 PC Transplant Pro and PC Transplant for Compaq PC Transplant is designed to assist you in personalizing your new HP workstation It can be downloaded free from the HP web site It lets you preserve the personality or the customized settings such as Start menu entries drive and printer mappings software application options and so on of an existing PC It will then transfer those unique settings to a computer For more information refer to the hp web site at www hp com 3 3 3 HP Insight Manager LC HP Insight Manager LC is a web based tool for managing workgroups of PCs It provides a unified browser based roaming console not only for HP Compaq clients but any standard DMI 2 0 based PC on the network It can automatically discover view system information and receive alerts from any DMI 2 0 PC on a specified domain or workgroup For more information refer to the HP web site at www hp com 3 3 4 System Software Manager System Software Manager SSM is a utility that lets you update system level software on multiple systems simultaneously When executed on a PC client system SSM detects both hardware and software versions then updates the appropriate software from a central repository also known as a file store Support software that works w
160. s on making backup copies of data files 2 14 Service Reference Guide Setup Utilities and Diagnostic Features 2 3 1 Ordering Backup Software You can order all software that shipped with the product from HP as a single set or you can order the various software packages separately Q Before calling HP to place your order be sure to have the serial number of the computer available This number is necessary for all diskette purchases 2 3 2 Restore CD The Windows based systems ship with either the Restore CD or the Restore Plus CD that offer easy deployment and recovery of system software Along with the Microsoft operating system CD the Restore and Restore Plus CDs enable the user to selectively restore the original system software This can be extremely helpful in the event of hard drive failure or corruption Required drivers that are not included on the Restore CD or the Restore Plus CD may be downloaded from the HP web site at www hp com Service Reference Guide Setup Utilities and Diagnostic Features 2 16 Service Reference Guide 3 1 3 Desktop Management HP Intelligent Manageability provides standards based solutions for managing and controlling workstations in a networked environment This guide summarizes the capabilities and features of the four key components of desktop management Wi Initial configuration and deployment W Software updating and management E Asset tracking and security B Fa
161. s to ensure none are duplicated Nonsystem disk message 1 The system is trying to start from a diskette that is not bootable Remove the diskette from the diskette drive 2 The system is trying to start from the hard drive but the hard drive may have been damaged Insert a bootable diskette into the diskette drive and restart the computer 3 Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot Second Ultra ATA hard drive does not The cable is not compatible with the drive type Reinstall the perform optimally second Ultra ATA hard drive using an 80 conductor cable F 8 Service Reference Guide Troubleshooting Without Diagnostics Audio Problem Sound does not come out of the speaker Possible Solution Software volume control is turned down electronically or CD ROM volume control on the front or back of the computer is turned down Double click on the speaker icon located on the taskbar then set the volume by adjusting the volume slider CD or DVD volume control on the front of the computer may be turned down Increase the volume by turning the volume control dial External speakers not turned on Turn on the speakers External speakers plugged into wrong jacks Refer to the Computer User s Guide or sound card documentation for proper speaker connection Audio cable not connected Connect audio cable between CD or DVD drive and the system board Noi
162. se or silence comes from the speakers or headphones Computer may not detect correct speaker headphone type or output or analog to digital auto sense is not engaged 1 If using digital speakers with a stereo jack use the stereo to mono adapter to engage the auto sense feature 2 If a the stereo to mono adapter is not available use the multimedia device properties to manually switch the audio signal from analog to digital 3 If the headphones have a mono jack use the multimedia device properties to manually switch the system to analog out x f you set digital as the Output mode the internal speaker and external analog speakers will no longer output audio until you switch back to an auto sense or analog mode If you set analog as your Output Mode external digital speakers will not function until you change the output mode back to auto sense or digital mode Service Reference Guide F 9 Troubleshooting Without Diagnostics Hardware Installation You may need to reconfigure the computer when you add or remove hardware such as an additional diskette drive If you install a Plug and Play device Windows 98 2000 or Me in most cases will automatically recognize the device and configures the computer If a third party Plug and Play device is not recognized contact the device manufacturer If you install a non Plug and Play device you must reconfigure the computer after completing installation of the new hardware In
163. se the computer was functioning with the cover or side panel removed Replace cover or side panel and let the computer cool down 4 The unit temperature was exceeded because the air baffle is not properly installed to direct air flow over the processor Insufficient power to the components Ensure that both power supply cables are connected to the system board on some workstations Computer appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use Computer Setup or Windows Device Manager to disable the network controller Cannot remove computer cover or side panel Computer does not boot up and power and hard drive LEDs are blinking 1 Smart Lock featured on some computers is locked Unlock the Smart Cover Lock using Computer Setup 2 The Smart Cover FailSafe Key a device for manually disabling the Smart Cover Lock is available from Compaq You need the FailSafe Key in cases of forgotten password power loss or computer malfunction Ensure that the riser board is properly seated F2 Service Reference Guide Troubleshooting Without Diagnostics Solving Minor Problems Continued Problem Possible Solution Computer does not boot up and Num Memory may be improperly installed or may be bad Lock LED is blinking you may hear one short and two long beeps The Caps Lock LED is flashing you may The vid
164. sed to W Change factory default settings and to set or change the system configuration which may be necessary when you add or remove hardware B Determine if all of the devices installed on the computer are recognized by the system and functioning properly WB Determine information about the operating environment of the computer Wi Solve system configuration errors detected but not automatically fixed during the Power On Self Test POST Establish and manage passwords and other security features E Establish and manage energy saving timeouts zB All features identified in this chapter may not be available on all HP products Power On Self Test POST POST is a series of diagnostic tests that runs automatically when the system is turned on POST checks the following items to ensure that the computer system is functioning properly Keyboard Memory modules Diskette drives All IDE and SCSI mass storage devices Processors B Controllers Q If the Power On Password is set a key icon appears on the screen while POST is running You will need to enter the password before continuing Refer to Chapter 3 for information on setting deleting or bypassing the password If POST finds an error in the system an audible and or visual message occurs Refer to Appendix C for POST error messages and their solutions Service Reference Guide 2 1 Setup Utilities and Diagnostic Features 2 1 Computer Setup Uti
165. sign may vary by model 3 Slide the access panel backward approximately 1 inch 2 5 cm then lift it up and off the unit removing CMT access panel Service Reference Guide 10 1 Removal and Replacement Procedures Chassis 10 2 Front Bezel and Related Components 10 2 1 Front Bezel Removal Tabs The front bezel assembly consists of a bezel base and a bezel front and is removed as a single assembly The front bezel assembly is connected to the chassis using tabs Prepare the computer for disassembly 2 Remove the computer cover 3 Press the two release tabs O to disconnect the bezel from the left side of the chassis 4 Swing the front bezel towards the right of the chassis and unhook it from the unit Q When replacing the front bezel ensure that the bottom hinge points are properly placed in the chassis before rotating the front bezel back into its original position To replace the front bezel reverse the removal procedure 10 2 Service Reference Guide Removal and Replacement Procedures Chassis 10 2 2 Subpanel and Bezel Blanks The subpanel and bezel blanks must be removed from the front bezel if you are installing a mass storage device for the first time or if you are converting the unit from a desktop to a minitower configuration or from a minitower to a desktop See Section 9 7 in this book for more information on changing unit configuration 1 Prepare the computer for dis
166. ss panel 4 Disconnect all power cables from the mass storage devices and from the system board 5 Remove the screws that connect the bracket to the chassis O 6 Remove the screws that connect the power supply to the chassis 7 Slide the power supply toward the front of the computer until it clears the notches in the base pan then lift it out of the computer Service Reference Guide 13 1 Removal and Replacement Procedures Main Power and Cooling 13 2 Air Baffle The hp workstation xw6000 Configuration 1 uses a single air baffle that controls airflow for the two chassis mounted CPU fans The hp workstation xw6000 configuration 2 and xw4000 do not use an air baffle To remove the air baffle on the hp workstation xw6000 Configuration 1 Prepare the computer for disassembly 2 Remove the access panel Although it is not required the rest of this procedure is more easily performed with the system unit in the desktop horizontal position 3 The air baffle is removed by lifting it straight up from the fans and processor heat sinks hp workstation xw6000 Configuration 1 only air baffle removal To install the air baffle reverse the removal procedure CAUTION Always ensure that the air baffle is correctly installed before operating the computer Failure to do so may cause the computer to overheat and could result in loss of data or damage to the computer 13 2 Service Reference Guide R
167. st failed 6028 xx Internal test failed 6029 xx External test failed 6054 xx Configuration test failed 6056 xx Reset test failed 6068 xx Internal test failed 6069 xx External test failed 6089 xx Open test failed Ethernet only Token Ring only CD ROM and DVD ROM Recommended Action The following steps apply to 6000 xx through 6089 xx 1 Run Computer Setup or Windows NT Windows 95 98 2000 or ME utilities 2 Verify test procedures 3 Replace the network card if installed 4 Replace the system board Error Code Description Recommended Action 330 1 xx CD ROM drive read test failed The following steps apply to 3301 xx through 3305 xx and 6600 xx through 6623 xx 3305 xx CD ROM drive seek test failed 1 Replace the CD media and retest 6600 xx ID test failed 2 Check the jumper settings on the adapter card 6605 xx Read test failed 3 Verify that the speakers are connected 6608 xx Controller test failed 4 Reseat and or replace the power and signal cables and retest 6623 xx Random read test failed 5 Replace the CD ROM drive and retest Service Reference Guide E 9 Diagnostic Error Codes Pointing Device Error Code 860 1 xx 8602 xx Description Mouse test failed Interface test failed Special Error Codes Recommended Action The following steps apply to 8601 xx through 8602 xx 1 Replace with a working mouse and retest 2 Repl
168. stem Information ROM family and version installed memory size system board revision chassis serial number integrated MAC for enabled or embedded NIC if applicable and asset tracking number About Provides copyright information Set Time and Allows you to set system time and date Date Save to Diskette Saves system configuration including CMOS to a formatted blank 1 44 MB diskette Restore from Restores system configuration from a diskette Diskette Set Defaults and Restores factory default settings and clears all passwords Exit Ignore Changes Exits Computer Setup without applying or saving any changes and Exit Save Changes Saves changes to system configuration and exits Computer and Exit Setup Storage Device Lists all installed storage devices The following options appear Configuration when a device is selected Diskette Type For legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 3 5 720 KB 5 25 1 2 MB 5 25 360 KB and Not Installed Drive Emulation IDE devices only Allows you to select a drive emulation type for a storage device For example a Zip drive can be made bootable by selecting disk emulation Drive Type Emulation Options Hard disk No emulation options available Diskette None treated as diskette drive Disk treated as hard drive CD ROM None treated as CD ROM drive Diskette treated as diskette drive Disk treated as hard drive
169. sure the monitor cable is securely connected to the computer 2 In a two monitor system or if another monitor is in close proximity move the monitors apart to be sure they are not interfering with the other s magnetic field 3 Fluorescent lights or fans may be too close to the monitor Screen goes blank A screen blanking utility may be installed or energy saver features may be enabled Press any key or type password Monitor overheats There is not enough ventilation space for proper airflow Leave at least 3 inches 7 6 cm of ventilation space Be sure there is nothing on top of the monitor obstructing the air flow Cursor will not move using the arrow keys on the numeric keypad SCSI The Num Lock key is on Press the key to turn it off The Num Lock light should not be on when you want to use the arrow keys Problem Possible Solution System with IDE and SCSI drives will not boot from SCSI hard drive The IDE drive needs to be disabled Under the Computer Setup Advanced menu disable the primary IDE controller System will not boot from a SCSI drive 1 The SCSI drive is not configured correctly 2 Ensure that drive cabling and jumpers are set correctly To boot a SCSI drive the drive ID number must be set to 0 Service Reference Guide Troubleshooting Without Diagnostics Printer Problem Printer will not print Co Possible Solution Printer is not turned o
170. system performance when setting up a computer with multiple drives Use the General Attach Sequence Rule to determine the best drive installation sequence Attach Sequence Worksheet Device Position Controller Device Device Name Class Number Name Number Two examples of how to use the worksheet are Three device installation Four device installation Service Reference Guide Ultra ATA Drive Guidelines and Features Example 1 Three Device Installation Sample A system has three devices Ultra ATA 100 hard drive CD ROM drive and a DVD drive Using the Device Class Table in Section 4 3 1 the devices may be identified as B Ultra ATA 100 hard drive Class 1 B DVD drive Class 2 B CD ROM drive Class 3 Attach Sequence Worksheet Three Device Installation Sample Device Position Controller Device Device Name Class Number Name Number Ultra ATA 100 hard drive 1 1 Primary 0 DVD drive 2 2 Secondary 0 CD ROM drive 3 3 Secondary 1 o o e e Primary 4 o Controller n us Secondary e Controller n A g Device 1 Device 0 Example 2 Four Device Installation Sample A system has four devices Ultra ATA 100 hard drive Ultra ATA 100 hard drive DVD CDR W drive and a ZIP 250 drive Using the Device Class Table in Section 4 3 1 the devices may be reidentified as B Ultra ATA 100 hard drive Class 1 B Ultra ATA 100 hard drive Class 1 B DVD CDR W drive Class 2 B 7ZIP 250
171. t press the F10 key while the message is displayed you must restart the computer to access the utility 3 Select Security gt Master Boot Record Security gt Disabled 4 Before exiting click File gt Save Changes and Exit 3 4 8 Cable Lock Provision The rear panel of the chassis can accommodate a cable lock accessory that allows the computer to be physically secured to a work area For illustrated instructions please see the Hardware Reference Guide on the Documentation Library CD 3 4 9 Fingerprint Identification Technology 3 5 Eliminating the need to enter user passwords Compaq Fingerprint Identification Technology tightens network security simplifies the login process and reduces the costs associated with managing corporate networks Support for Fingerprint Identification Technology varies by model See www compaq com products options fit index html for more information Fault Notification and Recovery Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime When a fault occurs the computer displays a Local Alert message containing a description of the fault and any recommended actions You can then view current system health by using the Management Agent If the computer is connected to a network managed by a HP Insight Manager product or other management products from HP Management Solutions Partner
172. t silicon junctions 7 2 1 Generating Static The following table shows that EH Different activities generate different amounts of static electricity Wi Static electricity increases as humidity decreases Relative Humidity Event 5596 40 10 Walking across carpet 7 500 V 15 000 V 35 000 V Walking across vinyl floor 3 000 V 5 000 V 12 000 V Motions of bench worker 400 V 800 V 6 000 V Removing DIPs from plastic tube 400 V 700 V 2 000 V Removing DIPs from vinyl tray 2000V 4000V 11 500 V Removing DIPs from Styrofoam 3 500 V 5 000 V 14 500 V Removing bubble pack from PCB 7 000 V 20 000 V 26 500 V Packing PCBs in foam lined box 5 000 V 11 000 V 21 000 V These are then multi packaged inside plastic tubes trays or Styrofoam Q 700 volts can degrade a product 7 2 Service Reference Guide Identifying the Chassis Routine Care and Disassembly Preparation 7 2 2 Preventing Electrostatic Damage to Equipment 7 2 3 Many electronic components are sensitive to ESD Circuitry design and structure determine the degree of sensitivity The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories To avoid hand contact transport products in static safe containers such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until the
173. ta 00000 3 Transmit Data 0000 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator USB Connector and Icon Pin Signal 1 VCC 2 Data 4 Ground Microphone Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio 123 aur I 2 Ring Power 3 Shield Ground Service Reference Guide A 3 Connector Pin Assignments Headphone Connector and Icon 1 8 miniphone Pin Signal AM Adi Le ndn j 2 Ring Audio Right a 3 Shield Ground Line In Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio In Left Lil n J 2 Ring Audio In Right m 3 Shield Ground Line Out Audio Connector and Icon 1 8 miniphone Pin Signal 1 Tip Audio Out Left Lil HH J 2 Ring Audio Out Right 3 Shield Ground SCSI Low Voltage Differential Single Ended LVD SE Connector and Icon Pin Signal Pin Signal Pin Signal Pin Signal 1 16 Ground 40 DO 49 50 Ground 60 MSG 1718 TERMPWR 41 D1 51 52 TERMPW 61 SEL 19 Reserved 42 Dl 53 Reserved 62 C D 20 34 Ground 43 D3 54 Ground 63 REQ 35 D12 44 D4 55 ATN 64 1 0 36 D13 45 D5 56 Ground 65 D 37 D14 46 D6 57 BSY 66 D 38 D15 47 D7 58 ACK 67 D D 39 DP1 48 DPO 39 RST 68 A 4 Service Reference Guide Connector Pin Assignments
174. ted according to a file system format that sets a maximum partition size With the increase in drive size and changes in operating systems the FAT32 file system format has become outdated The NTFS file system format is preferred for the latest drive sizes and operating systems Windows 2000 Professional The hard drive may be automatically converted to NTFS when Windows 2000 is configured On some systems the following procedure may be required To convert an existing partition from a FAT 32 partition to an NTFS partition double click the NTFS Convert icon on the desktop Carefully read and follow the directions that appear on the screen CAUTION Converting from a FAT32 partition to NTFS may result in loss of data Back up all data files before changing the file system format Windows XP Professional During the initial unbundling of the operating system the system will start out with a FAT32 partition but will automatically convert to NTFS The Windows XP operating system is not designed to run in a FAT32 partition on these systems Service Reference Guide Installing or Restoring the Operating System 1 4 Hyper Threading Technology Hyper Threading Technology is a high performance technology developed by Intel that allows a single processor to execute multiple threads of instructions simultaneously Hyper Threading Technology enables the processor to utilize its execution resources more efficiently delivering perf
175. ter air vents are exceeds specification not blocked and cooling fan is running Verify processor speed selection Replace the processor Replace the system board 1801 Microcode Patch None Processor not supported Upgrade BIOS to proper version Error by ROM BIOS Audible 1L 3S System ROM is bad Reflash the ROM using a ROMPaq system is running in diskette Refer to the Failsafe Boot Failsafe Boot Block Block ROM section of the Software mode Reference Guide Audible 25 Power on successful None Fixed Disk Parameter 3L Configuration or Run Computer Setup and Diagnostic Table or BIOS Error hardware failure Utilities System Halted Flashing Caps Lock LED 1L 2S Graphics controller not Clear CMOS on Keyboard present or incorrectly If graphics card has been added initialized remove and reseat Reset the riser board Flashing Num Lock LED 15 2L System memory not Check memory module on Keyboard Most models Blue LED glows on Evo W8000 Workstation L Long S Short present Remove and reseat memory module See Memory in Appendix F Service Reference Guide POST Error Messages POST Error Messages Screen Message Beeps Probable Cause Recommended Action Flashing Scroll Lock LED 2L 1S System board hardware Replace system board on Keyboard Most failure prior to video models Orange LED glows on Evo W8000 Workstation Invalid Electronic Serial None Electronic seri
176. ter in the path statement 4 Not enough space is left on the diskette Use another diskette 5 Diskette write control is enabled Check the Removable Media write settings in Computer Setup Cannot format diskette Invalid media reported When formatting a diskette in DOS you may need to specify diskette capacity For example to format a 1 44 MB diskette type the following command at the DOS prompt FORMAT A F 1440 Service Reference Guide F 3 Troubleshooting Without Diagnostics Diskette Drive Continued Problem Possible Solution Diskette drive cannot read a diskette 1 Diskette is not formatted Format the diskette 2 Using the wrong diskette type for the drive type Check the drive type and use a compatible diskette 3 Reading the wrong drive Check the drive letter in the path statement 4 Diskette drive has been disabled by Computer Setup Windows NT Windows 98 2000 or Me utilities Run Computer Setup and enable the diskette drive A problem has occurred with a disk The directory structure is bad or there is a problem with a transaction file In Windows 98 2000 or Me run ScanDisk Click Start Programs Accessories System Tools ScanDisk In Windows NT right click Start click Explore and select a drive Select File gt Properties gt Tools Under Error checking click Check Now Non system disk message The system is trying to start from a nonsystem diskette Remove t
177. termines that a failure is imminent it generates a fault alert Service Reference Guide 5 3 SCSI Devices 5 5 Jumpers The specifications included below are the standard drive configurations 5 5 1 Ultra3 SCSI Hard Drive SCSI ID Settings SCSI ID Bit 2 Bit 1 Bit O ooooooooo o 000000000 1 jumper 2 jumper 3 jumper jumper 4 jumper 5 jumper jumper 6 jumper jumper Default Settings Signal Description Jumper Pigs S Start unit command enabled P Parity enabled jumper W Write protect disabled X Switch data transfer jumper enabled Q 1 Drive intended only for non pluggable applications Migration to a hot pluggable drive tray is not supported 2 All jumper and switch settings shown in the factory default setting including those not labeled 3 Termination is disabled removed 5 4 Service Reference Guide SCSI Devices 5 5 2 CD ROM or DVD ROM Drive Use CSEL ave Master papoaapnaagaapmuuuuu uuu Oopooouoouoo O00000000 5 5 3 Zip Drive Default Settings LD HAH E 2E cd 888 Jumper Setting for Cable Select Jumper Settings Configuration Pair 1 Pair 2 Pair 3 Device O Master jumper Device 1 Slave Cable Select Default jumper Q After changing the jumper settings reboot the co
178. the previously saved MBR or disabling MBR security You must know the password if one is set x Disable MBR Security before intentionally changing the formatting or partitioning of the current bootable disk Several disk utilities such as FDISK and FORMAT attempt to update the MBR If MBR Security is enabled and disk accesses are being serviced by the BIOS write requests to the MBR are rejected causing the utilities to report errors If MBR Security is enabled and disk accesses are being serviced by the operating system any MBR change will be detected by the BIOS during the next reboot and an MBR Security warning message will be displayed Save Master Boot Record Saves a backup copy of the Master Boot Record of the current bootable disk Only appears if MBR Security is enabled Restore Master Boot Record Restores the backup Master Boot Record to the current bootable disk x Only appears if all of the following conditions are true MBR Security is enabled A backup copy of the MBR has been previously saved The current bootable disk is the same disk from which the backup copy of the MBR was saved Device Security Enables disables serial ports A amp B parallel and USB ports system audio network controller some models and SCSI controllers Network Service Boot Enables disables Network Service Boot Feature supported on select models only Option not supported on all products
179. ties and proactive notification services Preliminary Checklist This section describes some simple preliminary tests and guidelines for troubleshooting the computer without using the diagnostics If you encounter some minor problem with the computer or a software application go through the following checklist for possible solutions before running any of the diagnostic utilities Are the computer and monitor connected to a working electrical outlet Is the computer turned on Is the green power light illuminated Is the monitor turned on Is the green monitor light illuminated Turn up the monitor brightness and contrast controls if the monitor is dim Press and hold any key If the system beeps then the keyboard is operating correctly Check all cables for loose or incorrect connections Reconfigure the computer after installing a non Plug and Play expansion board or other option such as a diskette drive Are all of the necessary device drivers installed Have all printer drivers been installed for each application Remove all diskettes from the diskette drives before you turn on the system Are all switches set correctly Is the NIC Remote Wakeup cable featured on some models connected between the NIC and the riser system board Are all memory sockets filled on computers using RIMMs Ensure that memory module types are not mixed on the same system board The system will not boot if RIMMs and DIMMs are mixed Serv
180. ting the card out To replace the card reverse the removal procedures If necessary replace the front bezel insert with the appropriate insert to allow access to the new ports 10 4 Service Reference Guide Removal and Replacement Procedures Chassis 10 3 Power Switch To remove the power switch use the following procedure 1 Prepare the computer for disassembly Remove the access panel Remove the front bezel Move remove any components necessary to gain access to the power switch Disconnect the Power LED cable from the system board O QN UA A U N Push the release tab toward the drive bays then remove the power switch assembly from the chassis Power switch removal To install the new power switch reverse the above procedure Ensure that the orienting pins are properly aligned with the locating holes before seating the switch assembly The switch is fully seated when it snaps into place To install a Power LED cable reverse the above procedure The Power LED connector is keyed to ensure proper installation Q When replacing the power switch make sure that the power switch LED cable assembly is routed under the hard drive Service Reference Guide 10 5 Removal and Replacement Procedures Chassis 10 4 Board Guide On the hp workstation xw4000 it is necessary to remove the board guide before removing the speaker On the hp workstation xw6000 it is necessary to remove the board g
181. tion after closing the dialog run HP Insight For more detailed information refer to the online Intelligent Manageability Guide Service Reference Guide F 15 Troubleshooting Without Diagnostics F 16 Service Reference Guide G System Board and Riser Board Reference Designators These reference designators are used on most but not all hp system and riser boards NOTE To determine which xw6000 system board you have see the Identifying the System Board section of this guide for additional information Designator Component CRI LED 3 3V Aux CR2 LED Power button press CR3 LED PS ON 5 5V Aux CR34 Power ON LED CR35 Hard drive activity LED E49 Clear Password header E50 CMOS header E51 Video pass through header J6 BNC J7 RJ 45 Jack J8 IEEE 1394 J9 Stacked RJ45 Dual USB connector J10 19 ISA slots J20 29 PCI slots J30 Riser board socket J31 J35 Device bay connectors J36 AC97 connector J37 Primary SCSI connector J38 Secondary SCSI connector J39 Stacked parallel SCSI connector J40 AGP slot J50 First parallel port J51 Second parallel port J52 Double stacked parallel port Top Port B Bottom Port A Service Reference Guide System Board and Riser Board Reference Designators Designator Component Continued J53 Parallel port over single Serial Port J54 Parallel port over Serial Port and Video Port J55 Parallel port over dual VGA ports J
182. top then choose Properties 3 3 13 World Wide Web Site When making the transition to new or revised operating systems it is important to implement the support software designed for that operating system If you plan to run a version of Microsoft Windows or Microsoft Windows NT Workstation that is different from the version included with your computer you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly HP has made the task of locating accessing evaluating and installing the latest support software easier You can download the software from the HP web site at www hp com The Web site contains the latest device drivers utilities and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP workstation 3 3 14 Desktop Management Interface DMI The Desktop Management Task Force DMTF is an industry body with the goal of standardizing systems manageability DMTF established the Desktop Management Interface DMI framework to standardize access to PC configuration data HP delivers hardware and software instrumentation that supports the DMI standard For more information on configuring the DMI software refer to the online Intelligent Manageability Guide 3 8 Service Reference Guide Desktop Management 3 3 15 Wired for Management 3 4 Intel s Wired for Management initiative is focused on reducing the support and ad
183. trap connected to the work surface and properly grounded tools and equipment Use static dissipative mats foot straps or air ionizers to give added protection Handle electrostatic sensitive components parts and assemblies by the case or PCB laminate Handle them only at static free work areas Turn off power and input signals before inserting and removing connectors or test equipment Use fixtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended Materials and Equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 1046 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes 7 4 Service Reference Guide I
184. twisted pair LVD cable with built in terminator maximum of 5 drives with a minimum driving spacing of 5 25 inches Wi Every SCSI chain or circuit must be terminated closed at both ends Some system boards have both ends of the SCSI cable connected to and terminated by the system board Termination can be accomplished in one of several ways d d a d Use a cable with a built in terminator Use a cable with a terminating resistor plug in the last connector Connect a SCSI device with its termination enabled into the last connector Connect an external SCSI device with its termination enabled to the external SCSI connector on the rear panel of the computer Wi Turn on all external SCSI devices before turning on the power to the computer This enables the SCSI controller to recognize the external devices 5 2 Using the Multi Mode SCSI Cable Some products ship standard with a multi mode SCSI cable having a terminator on one end This cable supports both low voltage differential LVD and single ended SE devices One end of the cable connects to the internal LVD SE connector on the system board with the remaining connectors used on the hard drives Q The multi mode cable included with the computer may differ from the one pictured For additional information about installing optional SCSI devices refer to the documentation included with the device option kit Service Reference Guide SCSI Devices 5 3
185. u type do not appear on the screen 3 Press the Enter key The new password takes effect the next time you turn on the computer Refer to the National Keyboard Delimiter Characters section in this chapter for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup 3 4 2 Deleting a Power On or Setup Password 1 Turn on or restart the computer If you are in Windows click Start gt Shut Down gt Restart the Computer To delete the setup password run Computer Setup 2 When the key icon appears type your current password followed by a slash or alternate delimiter character as shown current password 3 Press the Enter key Refer to National Keyboard Delimiter Characters table for information about the alternate delimiter characters The power on password and setup password may also be changed using the Security options in Computer Setup National Keyboard Delimiter Characters Each keyboard is designed to meet country specific requirements The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your computer National Keyboard Delimiter Characters Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Brazilian lalian Swedish Finnish Chinese Japanese Swiss Czech Korean Taiwanese Danish
186. uide in order to install or replace the chassis fan To remove the board guide use the following procedure 1 Remove the access panel M ON t HE uN Prepare the computer for disassembly Move remove any components necessary to gain access to the board guide Remove any full length expansion boards On the hp workstation xw6000 disconnect the front chassis fan cable from the system board Push down on the two tabs on the side of the board guide While holding the tabs down remove the guide from the chassis hp workstation xw4000 CMT shown To install the board guide reverse the removal procedure 10 6 Service Reference Guide Removal and Replacement Procedures Chassis 10 5 Speaker In hp workstation xw4000 models the speaker is mounted on the front of the chassis behind the board guide In hp workstation xw6000 models the speaker is mounted on the drive bay next to the board guide The speaker is held in place by screws that are removed from the inside of the chassis To remove the speaker use the following procedure Prepare the computer for disassembly 2 Remove the access panel 3 On hp workstation xw4000 models remove the board guide as described in section 9 4 4 Disconnect the speaker wire O from the system board 5 Remove the screws that secure the speaker to the chassis 6 Remove the speaker hp workstation xw 000 speaker mounting To install the spea
187. ult notification and recovery Support for specific features described in this guide may vary by model or software version Initial Configuration and Deployment HP workstations come with a preinstalled system software image After a very brief software unbundling process the computer is ready to be used You may prefer to replace the preinstalled software image with a customized set of system and application software There are several methods for deploying a customized software image They include Wi Installing additional software applications after unbundling the preinstalled software image Wi Using software deployment tools such as Microsoft MS Batch or NT Distribution Share NTDS or Altiris eXpress to replace the preinstalled software with a customized software image B Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on your information technology environment and processes The PC Deployment section of the Solutions and Services Web site www compaq com solutions pcsolutions provides information to help you select the best deployment method You ll also find guides and utilities to integrate Microsoft or PXE based deployment tools The Restore or the Restore Plus CD ROM based setup and ACPI ready hardware provide further assistance with recovery of system software configuration management and troubleshooting and power management Service
188. ut down the operating system properly and turn off the computer and any external devices then disconnect the power cord from the power outlet 3 Remove the access panel and locate the memory module sockets WARNING To reduce risk of personal injury from hot surfaces allow the internal system components to cool before touching 4 Open both latches of the memory module socket and insert the memory module into the socket Begin by installing a module into the socket nearest the preinstalled module and install the modules following the numerical order of the sockets A memory module can be installed only one way Match the notch on the module with the tab on the memory socket Push the module down into the socket ensuring that the module is fully inserted and properly seated 9 jo o When the computer starts up it will recognize the system memory upgrades and automatically reconfigure the computer Do not exceed 1 GB of memory on a system Exceeding that limit will cause the system to halt Service Reference Guide 11 5 Removal and Replacement Procedures Expansion Cards and Memory 11 2 Expansion Cards D Expansion cards in these systems are installed in slots on the system board and secured to the chassis with a single screw For removing or installing an expansion card use the following procedure 1 Prepare the computer for disassembly 2 Remove the access panel If installing an expans
189. ve the screw at the top of the expansion slot 4 Remove the AGP graphics card as you would any PCI expansion card To install the graphics card reverse the above procedures Q Some models may not require a retaining screw Service Reference Guide 11 9 Removal and Replacement Procedures Expansion Cards and Memory 11 10 Service Reference Guide 12 Removal and Replacement Procedures System Board with Major Components For an overview of the chassis discussed in this chapter refer to Chapter 6 Identifying the Chassis Routine Care and Disassembly Preparation CAUTION When the computer is plugged into an AC power source voltage is always applied to the system board You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage 12 1 Identifying the System Board The xw6000 workstation contains one of two types of system boards and processor heatsinks fansinks Use this section to identify which type you have 12 1 1 Configuration 1 This board is identified by the presence of a cooling tower over the primary processor and a secondary VRM socket The system board part number is 263661 xxx cooling tower secondary VRM socket Service Reference Guide 12 1 Removal and Replacement Procedures System Board with Major Components 12 1 2 Configuration 2 This board is identified by the presence of a fansink over the primar
190. wer is applied to the system board and power supply even when the power switch is turned off To prevent damage to the unit disconnect the power cord from the power source or the unit before beginning disassembly procedures 9 1 Introduction When installing additional drives follow these guidelines Wi For optimal performance connect hard drives to the primary controller Connect expansion devices such as CD ROM IDE tape and diskette drives to the secondary controller Q Refer to Chapter 4 for more detailed information on Ultra ATA drives and to Chapter 5 for SCSI drives B You must install guide screws to ensure that the drive lines up correctly in the drive cage Extra guide screws are provided that are installed in the front of the computer chassis behind the front bezel Some options require metric hardware Factory supplied metric screws are black Drive installation requires no jumper setting changes on the existing or optional drives All factory installed drives have the jumpers preset for cable select installation Wi The system automatically recognizes hard drives any Plug and Play hard drive and will automatically reconfigure the computer If you installed a hard drive that is not a Plug and Play device you must run Computer Setup to reconfigure the computer Q If installing a second device on the primary controller you must use an 80 conductor Ultra ATA cable for optimal performance This cable is available
191. wnload the latest ROMPaq images from the HP web site www hp com CAUTION For maximum ROM protection be sure to establish a setup password The setup password prevents unauthorized ROM upgrades HP Insight Manager IC allows the system administrator to set the setup password on one or more PCs simultaneously For more information visit the HP web site at www hp com Using Remote ROM Flash Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP computers directly from the centralized network management console Enabling the system administrator to perform this task remotely on multiple computers results in a consistent deployment of and greater control over ROM images over the network All ROMPaq ROM images from HP are digitally signed to ensure authenticity and minimize potential corruption Your system ROM may include a Boot Block that is protected during the flash process and allows the computer to be restarted in the unlikely event of an unsuccessful ROM flash Your computer must be powered on or turned on through Remote Wakeup to take advantage of Remote ROM Flash Use of Remote ROM Flash also requires an established setup password For more information on enabling Remote ROM Flash refer to the online Remote Management Administrators Guide The Remote Management Administrators Guide is included with the Remote Management Setup Utilities and is available on the HP web site at www hp com Fai
192. y P persists 215 RIMM None RIMMs not properly Populate RIMM sockets starting with Configuration Error installed slot no 1 and do not leave any memory sockets empty 301 Keyboard Error None Keyboard failure Reconnect keyboard with computer turned off Check connector for bent or missing pins Ensure that none of the keys are depressed Replace keyboard 304 Keyboard or None Keyboard failure Reconnect the keyboard with System Unit Error computer turned off Ensure that none of the keys are depressed Replace keyboard Replace system board 401 Parallel Port 1 25 IRQ address conflicts Reset the IRQ Address Assignment with another device Conflict L Long S Short Service Reference Guide POST Error Messages POST Error Messages Screen Message Beeps Probable Cause Recommended Action 402 Monochrome 1L 2S Monochrome display Replace monochrome display Adapter Failure controller controller 403 Parallel Port 3 2S IRQ address conflicts Reset the IRQ Address Assignment with another device Conflict 404 Parallel Port 2S Both external and Remove any parallel expansion Address Conflict internal ports are cards Detected assigned to parallel port Clear CMOS Reconfigure card resources and or run Computer Setup F10 Setup 410 Audio Interrupt 25 IRQ address conflicts Reset the IRQ Conflict with another device 411 Network Interface 2S Card Interrupt Conflict IRQ address conflicts with another devic
193. y arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or conductive foam Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide proper ground a strap must be worn snug against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps Toe straps Boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use them on both feet with a maximum of one megohm 10 resistance between the operator and ground Static Shielding Protection Levels Method Voltage Antistatic plastic 1 500 Carbon loaded plastic 7 500 Metallized laminate 15 000 Service Reference Guide 7 3 Identifying the Chassis Routine Care and Disassembly Preparation 7 2 4 Grounding the Work Area To prevent static damage at the work area use the following precautions 7 2 5 Cover the work surface with approved static dissipative material Provide a wrist s
194. y processor The system board part number is 339100 xxx 12 2 Heatsink Processor The processor s in these systems may be upgraded by replacing it with a faster component The hp workstation xw6000 systems may also be upgraded by adding a second processor to the system board 12 2 1 Preparing the System for Processor Removal Removal of a processor requires first separating the heatsink from the processor which are bonded together with a compound To break the compound bond between the heatsink and the processor the heatsink processor assembly must be cooled or heated to the optimum temperature as described in the following subsections E Heatsink Cool Down Time B Heatsink Warm up Time N WARNING To reduce the risk of personal injury from hot surfaces allow the internal system components to cool before touching them d CAUTION Installing the processor incorrectly may cause damage to the processor and or system board Processor removal and replacement should be performed by qualified personnel Read all instructions carefully before beginning the procedure CAUTION Electrostatic discharge ESD can damage electronic components Before beginning these procedures discharge your body by touching a ground metal object Use of a grounding strap is recommended when handling system boards and or electronic components Review static discharge information and procedures in chapter 6 12 2 Service Reference Guide
195. y to 2422 xx through set test failed 2456 xx 2423 xx ECG VGC 640 x 350 64 color 1 Reseat the video card if applicable and set test failed retest 2424 xx ECG VGC monochrome text 2 Run the Configuration and Diagnostics mode test failed Utilities 2425 xx ECG VGC monochrome graphics 3 Replace the monitor and retest mode test failed 243 lxx 640 x 480 graphics test failed 4 Replace the video system board and retest 2432 xx 320 x 200 graphics 256 color mode test failed 2448 xx Advanced VGA Controller test failed 245 1 xx 132 column Advanced VGA test failed 2456 xx Advanced VGA 256 Color test failed 2458 xx Advanced VGA BitBLT test The following steps apply to 2458 xx through 2480 xx 2468 xx Advanced VGA DAC test 1 Reseat the video card if applicable and retest 2477 xx Advanced VGA data path test 2 Replace the video card and retest 2478 xx Advanced VGA BitBLT test 3 Replace the system board and retest 2480 xx Advanced VGA Linedraw test E 8 Service Reference Guide Diagnostic Error Codes Audio Error Code 3206 xx Description Audio System Internal Error Recommended Action Replace the system board and retest When Windows 98 2000 ME is installed changes to ESS sound device configuration do not take effect until the computer is restarted turned off and on Network Interface Error Code Description 6000 xx ID test failed 6014 xx Configuration test failed 601 6 xx Reset te
196. yper Threading Technology 2 0 0 cece cece eee ene nee 1 5 2 Setup Utilities and Diagnostic Features 2 1 Computer Setup Utilities 0 eee hh 2 2 2 1 1 Using Computer Setup Utilities cette nee 2 3 2 1 2 Computer Setup MENU o oooocoooo eee ene n ene 2 4 2 2 Computer Diagnostics 26 eect mm e eae 2 10 2 2 1 Create a Diagnostics Diskette lessen 2 10 2 2 2 Computer Checkup TEST eseseeeeeeee cnet eee en ens 2 10 2 2 3 View System Information INSPECT 0 00 0 cece eee nee 2 12 2 2 4 Diagnostics for Windows 1 1 0 0 cece cette eee e eens 2 13 2 3 Protecting the SoftWare 2o Sa s ete eS aS e RP Ree Dae oe ae 2 14 2 3 1 Ordering Backup Software llle 2 15 2 3 2 Restore CD cesta pe il Ie eu IU aie tes ts 2 15 3 Desktop Management 3 1 Initial Configuration and Deployment 0 0 cece eee eens 3 1 3 2 Remote System Installation 0 0 eect e cece eens 3 2 3 3 Software Updating and Management 20 0 eee een eee 3 2 3 9 1 AltiriS e XDEeSS ueno A x o Rn MEA Mitek Mag wana agate V Ec Copie wea 3 2 3 3 2 PC Transplant Pro and PC Transplant for Compaq llle esee 3 3 3 3 3 HP Insieht Manager L C eras Rea deep eee ey RES ee za 3 3 3 3 4 System Software Manager o o oooooococoo nent teen een e nee 3 3 3 3 5 Remote Management Setup Utilities llle 3 3 3 3 6 Remote ROM Flash ovio E pu Rey ER EISE E da 3 4 3 3 7 Remote Security Management

HP Workstation xw4000 Service Reference Guide

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