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HP A620 User's Manual

1. Solution Try the following steps to clear the paper jam If the paper came part way through the front of the printer gently pull the paper towards you to remove it Ifthe paper did not come part way through the front of the printer try removing it from the back of the printer Remove the paper from the input tray then gently pull down on the input tray until it pops open more fully Do not attempt to extend it to a full horizontal position Doing so could damage the printer Gently pull the jammed paper to remove it from the back of the printer Lift the input tray up until it snaps back into paper loading position f you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper Press OK to continue Troubleshooting The computer and printer lost communication Cause The computer might not be connected to the printer The printer might be turned off The printer might not be connected to a power source You might be using a USB hub or docking station that has multiple devices connected to it Accessing another device can temporarily break the connection to the printer Solution Make sure the USB cable is securely attached to both the computer and to the USB port on the back of the printer Make sure thatthe printer power cord is se
2. Touch On and then load photo sticker media when prompted Browse through your photos and touch one to open it in 1 up view Get creative 33 Chapter 4 34 Touch the Print icon on the quick touch frame The printed sheet contains 16 copies of a single photo If you are finished printing in Photo Stickers mode touch Yes at the prompt to exit Photo Stickers mode Passport photos To use Passport Photos mode 1 2 3 Touch the Menu icon on the quick touch frame Touch Specialty Printing Projects and then touch Passport Photos Touch On and then select one of the following sizes when prompted e 2x2 inches 25x 36mm 35x45mm 36x51mm 45x55mm Touch OK and then load photo paper if needed Browse through your photos and touch one to open it in 1 up view While Passport Photos mode is on the printer displays photos in the selected aspect ratio This means only part of each photo appears To change the area of the photo that prints touch the photo to open it in 1 up view and then touch the Crop icon The entire photo is displayed but the crop box is in the selected aspect ratio Move the crop box around the photo with your finger to select the area of the photo you want to print as a passport photo For more information on cropping see Crop a photo on page 35 Touch the Print icon on the quick touch frame The printed sheet contains as many copies of a photo as will fit on the page depending on the passport photo
3. Use advanced color settings Create printing shortcuts Change the print settings for the print job 43 Chapter 5 Change the print quality Choose the print quality and speed to optimize your photo printing To select a print quality and speed 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Features tab 3 In the Paper Type drop down list select the type of paper that you have loaded 4 Inthe Print Quality drop down list select the appropriate quality setting for your project Print quality settings Draft produces draft quality output at the fastest printing speed while using the least amount of ink Fast Normal produces higher quality output than the Draft setting and prints more quickly than the Normal setting Normal provides the best balance between print quality and speed and is appropriate for most documents Best provides the best balance between high quality and speed and can be used for high quality prints For most documents the Best setting prints more slowly than the Normal setting Maximum dpi optimizes the dots per inch dpi that the HP Photosmart prints Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space For more information see Maximum dpi on page 43 EY NOTE To see the print resolution for the selected print quality click the Reso
4. dialog box which displays detailed information on the following How many photos are being printed and how much time remains for the print job How much charge remains in the optional battery The touch screen and stylus 11 Chapter 2 Table 2 1 Printer status bar icons Printer status icon Description Ink level Indicates the amount of ink estimated to be remaining in the print cartridge ae Estimated time remaining Indicates estimated print time remaining in the print queue Battery status Indicates how much charge remains on the optional printer battery if installed m Number of copies selected Displays the number of photos selected for printing Photo icons appear on photos and video clips in thumbnail and 1 up views Some icons show the status of a photo or video clip Others can affect the photo or video clip when touched Table 2 2 Photo icons Photo icon Description Print status Indicates the photo is printing Copies Touch in 1 up view to change the number of copies to be printed Selection box Touch to select or deselect a photo or frame of a video Rotate Touch in 1 up view to rotate the photo 90 degrees clockwise for each press of the icon Red eye Indicates a photo in 1 up view that has red eye removed The icon flashes on a photo undergoing red eye removal Video Indicates a video clip Touch to play the video clip 1
5. for quality purity and fade resistance A CAUTION Check that you are using the correct print cartridges Also note that HP does not recommend modifying or refilling HP cartridges Damage that results from modifying or refilling HP cartridges is not covered by the HP warranty For best print quality HP recommends that you install all retail print cartridges before the date stamped on the box Insert or replace the print cartridge 55 Chapter 6 To insert or replace a print cartridge 1 Make sure the power is on and you have removed the cardboard from inside the printer Open the print cartridge door of the printer Remove the bright pink tape from the cartridge EY NOTE Do not touch the copper colored contacts on the print cartridge If you are replacing a cartridge push down and pull outward on the cartridge in the cradle to remove it Hold the replacement cartridge with the label on top Slide the cartridge at a slight upward angle into the cradle so the copper colored contacts go in first Push the cartridge until it snaps into place Close the print cartridge door The printer starts print cartridge alignment See Align the print cartridge on page 53 for more information Recycle the old cartridge The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges free of charge For more information go to www hp com hpinfo globalcitiz
6. Regulatory and environmental information Disposal of Waste Equipment by Users in Private Households in the European Union Disposal of Waite Leuipersnt by Users be Private Hosssholda in the European Unas Ts rm ld on the pared or ori de end my riris that thes gr mat tos doped el do coo wer bot nt toned o yow prebi to demo af pm weve PE s erred edicion pa o Ra yng d eot socne ad des Tho seperate collectos ond vecyding af yovi wae equipment sl he tee ol d ab t sanar coheed asma and srant Gl a rospded a mansus Gut puinn lonas baih asd Ro ambsament lu aas Duras dasi vines pm son dee sE yar mio oq ke rele plowse verstart your lad ey ver amr ahr mie dq deed vare o de chop chars rem pected fu priori Brometien des sapanon vespis par pm hen alicante duns bes heyers pertres ems cdo sho Union careers La priserco de ce snbole avr be 77 dad rg rep sere peirada lom pe d perales n ytd mp yodo rr e hem qr reve A em eie cun ln rome pay py alee or de nell Lia Lee reed a pami de cido opte pow MILICZUN la py een salo tego riporto de m AA ti tag Po Ou ren sort reci lo respact de la sont humaine el de E om iraneania t Pow glas Cido etica ovi lae Lien de coltecte des dquipsmant sagis on dos conocer ihe manum culos im cic ide rudem ori dus dicha rs ux be maagaas in voe avi anb lo oda 2 priceren Hawsbulten be de CU ACE ga dn Poit di ema iden Spied rr old de bday coher imm mort em Gest or car arapenchondar Dole far wdervenvactng von Ek sm
7. Select any other print settings that you want and then click OK 50 Print from a computer Print panoramic photos For true panoramic printing you must have taken a panoramic photo Also use HP panorama paper 10 x 30 cm 4 x 12 inch To create a panoramic print from a non panoramic photo see the panorama photos section of Specialty printing projects on page 33 Guidelines To learn how to use the photo printing features see photo enhancing on page 42 e Verify that the photo paper you are using is not rippled or curled Do not exceed the paper tray capacity when loading media For more information see Printer specifications on page 81 For maximum fade resistance use HP Advanced Photo Paper Prepare to print 1 Verify the printer is turned on 2 Load paper For more information see the Paper basics on page 19 section Print EY NOTE Ifthe software program you are using includes a photo printing feature follow the instructions that are provided with the software program Otherwise follow these instructions 1 Open the Print Properties dialog box For more information see Printer Properties dialog box on page 39 2 Onthe Printing Shortcuts tab select Photo printing borderless or Photo printing with white borders in the Printing Shortcuts list then set the following options Print quality Best Paper type The appropriate photo paper type Paper size The appropriate borderles
8. Software Follow the onscreen instructions and the setup instructions provided in the box with the HP Photosmart Software installation issues 61 Chapter 7 Printing and hardware issues 62 The printout did not appear The computer and printer lost communication The Found New Hardware Wizard did not recognize the printer when it was connected to the computer The New Hardware Wizard did not appear when the printer and computer were connected with a USB cable The HP Digital Imaging Monitor icon does not appear in the Windows taskbar The printer would not print when it was connected to the computer with a USB cable through another USB device A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows taskbar An Unknown device message appeared The document or photo did not print using the selected default print settings The printer does not print borderless photos when printing without a computer Could not save photos from the computer to the memory card Printing is very slow The printout is rippled or curled A blank page came out of the printer The printer ejected the paper when preparing to print Parts of the printed document are missing or are in the wrong place Print quality is poor The photo printout appears cropped The printout does not appear as it should The printout did not appear Cause The paper jammed while printing
9. The input tray opens automatically 2 Load up to 20 sheets of photo paper with the print side or glossy side facing the front of the printer If you are using tabbed paper load the paper so tab feeds in last When loading slide the paper to the left side ofthe input tray and push the paper down firmly until it stops 3 Adjustthe paper width guide to fit close to the edge of the paper without bending the paper To change the paper type xx TIP If you are printing on a paper type other than the recommended HP Advanced Photo Paper be sure to change the paper type setting to improve the results Best quality can be achieved with HP Advanced Photo Paper only Touch the Menu icon on the quick touch frame to open the printer menus Scroll to and touch Preferences Touch Paper type and then touch the desired paper type to select it HP Advanced Photo Paper default HP Premium Photo Paper Other Plain Other Photo If you are printing from a computer change the paper type and other printer settings in the print dialog box For more information see Print from a computer on page 39 and Change the print settings for the print job on page 43 oN You can select from a greater number of paper sizes when you print from a computer than when you print without a computer When you print without a computer the printer senses the paper size being used 20 Paper basics 4 Print without a co
10. and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation IF this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more o the following measures Reorien the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 8571501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operalion LED indicator statement LE
11. can later delete it by touching the Edit Photos button in 1 up view and then touching Remove Drawing Add captions The Caption creative option lets you add text 24 characters maximum to the current photo by using an touch screen keyboard You can select from five fonts and six colors 28 Print without a computer for the text The keyboard is in the language set for the printer so long as the language uses roman characters For non roman languages the English keyboard is displayed To use the Caption creative option 1 Touch Get Creative when viewing a photo in 1 up view 2 Touch the Caption creative option Use the onscreen arrows to navigate to this option if it is not visible 3 Type on the onscreen keyboard You can switch among four keyboard layouts Uppercase lowercase numbers and accents by touching the appropriate key on the keyboard Caps 123 or Use the stylus to make typing easier 4 Touch Done and chose a font and color when prompted After a caption has been added to a photo the next time you select the photo and access the Get Creative menu you can click Remove Caption to delete the caption from the photo Add frames The Frames creative option lets you add a frame to the current photo You can select from several categories including Seasonal Kids General and Special Each frame has a landscape and portrait version Get creative 29 Chapter 4 Add clip art 30 To use the
12. frames special effects and more You can then print a modified photo Get Creative actions are not saved with the photo so your original file remains untouched EY NOTE The GetCreative features available on the printer may vary by country region and or model Draw on photos Add captions Add frames Add clip art Create albums Use Design Gallery Create and view slide shows Specialty printing projects Print photos from an iPod 27 Chapter 4 To access creative options 1 View a photo in 1 up view 2 Touch Get Creative 3 In the Get Creative Menu touch the desired creative option Use the onscreen arrows to navigate through all the creative options available Draw on photos The Scribble creative option lets you draw on the current photo with the stylus You can change the color and line weight or switch to an eraser tool to edit drawings already on the photo To use the Scribble creative option 1 Touch Get Creative when viewing a photo in 1 up view 2 Touch the Scribble creative option Use the onscreen arrows to navigate to this option if it is not visible 3 Select a draw color and line weight by touching the appropriate button on the touch Screen 4 Usethe stylus to draw on the current photo You can touch the eraser button on the touch screen to switch to the eraser tool and then erase part of anything you have drawn After a drawing has been added to a photo you
13. phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to learn more about support options HP support and warranty HP Warranty HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the end of warranty date printed on the cartridge has been reached whichever occurs first This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with Accessories 1 year unless otherwise stated A Extent of limited warranty 1 Hewlett Packard HP warrants to the end user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above which duration begins on the dale of purchase by the customer 2 For software products HP s limited warranty applies only to a failure to execute programming instructions HP does not warrant that the operation of any product will be interrupted or error free 3 HP s limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems including those that arise as a result of 8 Improper maintenance or modification b Software media parts or supplies not
14. size selected If you are finished printing in Passport Photos mode touch Yes at the prompt to exit Passport Photos mode CD DVD labels To use CD Tattoo mode 1 Touch the Menu icon on the quick touch frame 2 Touch Specialty Printing Projects and then touch CD Tattoo 3 4 View the photo to be used as a CD DVD label in 1 up mode and then touch the Touch On and then load CD DVD label media when prompted Crop icon When the circular crop box overlay area of the CD label is displayed on the screen move it around with your finger to position the label on the photo and then press Done For more information on cropping see Crop a photo on page 35 Touch the Print icon on the quick touch frame If you are finished printing in CD Tattoo mode touch Yes at the prompt to exit CD Tattoo mode Print without a computer Enhance or edit your photos You can enhance or edit your photos in various ways as explained in the following Use Photo Fix e Crop a photo Remove red eye from your photos e Adjust photo brightness Change print quality Delete a photo Use Photo Fix Photo Fix automatically enhances your photos using HP Real Life Technologies that Sharpen blurred photos Improve the dark areas of a photo without affecting the light areas of a photo Improve the overall brightness color and contrast of photos Photo Fix is on by default when you turn on the printer If you want to print a
15. software program that allows editing such as HP Photosmart software Open the Print Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Printing Shortcuts tab In the Printing Shortcuts list click Photo Printing with white borders and then select the following options Print Quality Normal or Best EY NOTE For maximum dpi quality go to the Features tab and then click Maximum dpi in the Print Quality drop down list Paper Type An appropriate photo paper type Paper Size An appropriate photo paper size Orientation Portrait or Landscape If necessary change the HP Real Life technology options setting For more information see HP Real Life technology options on page 42 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that you see on the Printer Properties dialog box For more information see What s This help on page 40 Related topics Change the print settings for the print job on page 43 Print photos 49 Chapter 5 Print postcards Guidelines e Use only cards and small media that meet the printer paper size specifications For more information see Printer specifications on page 81 Do not exceed the paper tray capacity when loading media For more information see Printer specifications on page 81 Prepare to print 1 Verify the printer is tur
16. tele vere ilo er ded Gast 81 Printer specifiCatiOns uere tepore A ee ree eed 81 Regulatory and environmental information Regulatory notlees E ease no ie 83 FCC statements C 84 LED indicator state Meta i 84 VCCI Class B compliance statement for users in Japan sene 84 Notice to users in Japan about power cord ssssse emen 85 Notice to users In Korea iere tr toe engia tutto Cela a REL de daher dom Eee ERR UAR 85 European Union Regulatory Notice sssee eene 85 Environmental product stewardship program oooooocccccccccoconononononcnncnnannnnnnnnnnnnnnnnn nn nn cn nc nnns 85 Paper ni a E Plastics 55 re ER ERREUR OU T E ER RDER E T TE Material safety data sheets sssssssssssssssssssessees esee nennen nnnm nnns entere nnns Fecycling program ut ence tege idee ee eR et rette een ae HP inkjet supplies recycling program Energy CONSUMPLION c Disposal of Waste Equipment by Users in Private Households in the European Union NN 87 1 HP Photosmart A620 series Help Welcome to the HP Photosmart A620 series Help For more information about the HP Photosmart printer see Get started on page 7 Paper basics on page 19 Print without a computer on page 21 Print from a computer on page 39 Maintenance on page 53 Shop for ink supplies on page 75 HP support and warranty on page 77 Specificatio
17. to exit the menus ad Could not save photos from the computer to the memory card Cause The memory card may be locked Solution If the memory card has a lock switch make sure it is in the unlocked position Printing is very slow Cause You may be printing a high resolution image These take longer to print You may have chosen Maximum dpi The system resources may be too low You may have chat music download or virus software running in the background You may be using outdated printer software Solution Inthe Features tab of the Printer Properties dialog box set the Print Quality to Best or Normal instead of Maximum dpi and try printing again e See View estimated ink levels on page 54 for information on checking the level of ink in the print cartridge Replace the cartridge if necessary See Download printer software updates on page 40 for information on updating the printer software To check the version of the software select About from the HP Digital Imaging Monitor 9 icon in the taskbar 66 Troubleshooting To improve the system resources close all open programs except Windows Explorer and Systray then try printing again To improve system resources 1 Press Ctrl Alt Delete 2 Select all programs except Windows Explorer and Systray Hold Ctrl or Shift to select multiple programs 3 Click End Task If a second message appears click End Task again 4
18. to print using 1 up mode Passport photos Touch to turn passport photo mode On or Off default A separate page is printed for each selected photo in the passport photo size that is chosen and each printed page contains the number of photos of the selected size that will fit on the page CD DVD tattoo Touch to turn CD DVD tattoo mode On or Off default Print options Print All Touch to print all the still photos in the camera one borderless photo per page Print Index Page Touch to print an index of all photos 24 photos per page Slide show Start Slide Show Touch to start a slide show Slide Show Settings Touch to set slide show preferences You can choose Loop Duration between images Transitions and Random Tools Bluetooth Device address Some devices with Bluetooth wireless technology require you to enter the address of the device they are trying to locate This menu option shows the printer address Device name You can select a name for the printer that appears on other devices with Bluetooth wireless technology when they locate the printer Passkey When the Bluetooth Security level of the printer is set to High you must enter a passkey to make the printer available to other Bluetooth devices The default passkey is 0000 Visibility Select Visible to all default or Not visible When Visibility is set to Not visible only devices that know the printer address can print to it Printe
19. wireless printer adapter make sure the adapter is plugged into the camera port on the front of the printer The light on the adapter flashes when the adapter is ready to receive data If the printer has integrated Bluetooth wireless technology check the Bluetooth light on the printer The light flashes when the printer is ready to receive data Bluetooth Visibility may be set to Not visible Change this setting to Visible to all as follows Touch the Menu icon on the quick touch frame Touch Bluetooth and then touch Visibility Touch Visible to all Bluetooth Security level may be set to High Change this setting to Low as follows Touch the Menu icon on the quick touch frame Touch Bluetooth Touch Security level Touch Low Bluetooth printing problems 69 Chapter 7 The passkey PIN that the device with Bluetooth wireless technology is using for the printer may be incorrect Make sure the correct passkey for the printer is entered in the device with Bluetooth wireless technology You may be too far from the printer Move the device with Bluetooth wireless technology closer to the printer The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters 30 feet No page came out of the printer Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology For a list of the file formats that the pri
20. www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans HP Warranty 79 Chapter 9 80 HP support and warranty 10 Specifications This section lists the minimum system requirements for installing the HP Photosmart software and provides selected printer specifications e System requirements Printer specifications System requirements Operating System Windows XP Home XP Professional x64 Edition or Vista Processor Windows XP Home amp XP Professional Any Intel Pentium Il Celeron or compatible processor 233 MHz Pentium Ill 300 MHz or higher recommended e x64 Edition Pentium 4 with Intel EM64T support e Vista 800 MHz 32 bit x86 or 64 bit processor 1 GHz or higher recommended RAM Windows XP Home amp XP Professional 128 MB 256 MB or higher recommended e x64 Edition 256 MB 512 MB or higher recommended e Vista 512 MB 1 GB or higher recommended Free Disk Space 400 MB Video Display SVGA 800 x 600 16 bit color 32 bit color recommended Optical Drive CD ROM or DVD ROM Browser Microsoft Internet Explorer 5 01 Service Pack 2 or higher Connectivity e Available USB port and USB cable e Internet access recommended Printer specifications Connectivity Image File Formats USB 2 0 full speed Windows XP Home JPEG Baseline XP Professional or x64 Edition Vi
21. 2 Get started Related topics View estimated ink levels on page 54 Use the stylus Use the stylus to draw on a photo or to enter a caption for a photo through the touch screen keyboard For more information see Get creative on page 27 EY NOTE Ifthe printer is set to a language that does not use the roman alphabet the printer displays the English keyboard A CAUTION To prevent damage to the touch screen never use any sharp objects or any device other than the stylus that comes with the printer or an approved replacement There are two stylus storage areas on the printer a slot that stores the stylus until you need to use it and a hole where you can rest the stylus and keep it handy Description 1 Stylus well Place the stylus here to keep it handy while you work with your photos 2 Stylus storage slot Securely store the stylus here when moving the printer or between sessions Printer menus The printer menus contain many features for printing photos changing print settings and more The menus when opened overlay the current photo on the screen This section contains the following topics Howto use the printer menus e The menus Printer menus 13 Chapter 2 How to use the printer menus The printer menus contain many features for printing photos changing print settings and more Preferences Print Quality Label Description 1 Menu name The name of the current m
22. 39 Printer Properties dialog box oooooccccccoccocococcconococonononocnnnnncnnononncnncnnnnnnnnnn nn cn nn nnannnnnnncnncnnns 39 What s This TOC sit dr dct ere re OE e RE SE RR EIE ED REUS 40 Download printer software updates oooooocococccccnccccccooccnncncnnnnnononncnnnnnnnnnnonnnnncnnannnnnnncnnnnnnns 40 Transfer photos to a computer ocoocococococccccocononnoncnnnnnnnnnnnnnnnnncnnnnnnn naar nemen reni n nennen nnne nnne 40 Transfer photos from a camera or other device oooooociccccccccccccccccccononnnnnnncnncnncnnnnn cnn nconnos 40 Transfer photos and files from a memory card sss 41 Transfer photos from a memory card to the computer ssssssssssssess 41 Transfer non photo files from a memory card to the Computer ssssss 41 Delete photos and other files from a memory card sesseeene 42 Enhance your photos onore ea ara a ie 42 HP Real Life technology options i e ise cecidit nene Lie aci 42 Maximum dpi A i eee ear e ere v ghe oe epe gel 43 Change the print settings for the print job ooooococnnnnicocccnnnnccccconcconononcnncononnnna rn eene 43 Change the print quality 2 2 e eei a quaere E eu sudo eed e ded decus 44 Change the paper type ccccccceccceeeenecceceeeeeeeeeanaeceeceeeaaaeaeceeeeeseeeanaeceeeedseeeneeeeeeesensanaees 44 Change the paper size 2 2 oi eee e te BER ERR peana ca 45 Resiz
23. D indicator statement The display LEDs meet the requirements of EN 60825 1 VCCI Class B compliance statement for users in Japan COREG BH RESEEESDS313 5868545 VCCI 0X3 24724 BaSHERNCTYT COMME KENRCERTOCCtBHISELCUORET f Z ONO c WEF RYRURBBCH TELUMYRVELTEEU 84 Regulatory and environmental information Notice to users in Japan about power cord NAC AMENLERI KESRUVEEU ARENERIT ELE MORRTEERERFPEA Notice to users in Korea APSA CLUB BS 2121 0 71712 WAFS SSS Xm yy 548 VES 772M SHAME SE SE 1130 ASS UAUC European Union Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives e Low Voltage Directive 73 23 EEC e EMC Directive 89 336 EEC CE compliance of this product is valid only if powered with the correct CE marked AC adapter provided by HP If this product has telecommunications functionality it also complies with the essential requirements of the following EU Directive e R amp TTE Directive 1999 5 EC Compliance with these directives implies conformity to harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family This compliance is indicated by the following conformity marking placed on the product CE The telecommunications functionality of this product may be used in the following EU and EFTA countries Austria Belg
24. Frames creative option 1 2 Touch Get Creative when viewing a photo in 1 up view Touch the Frames creative option Use the onscreen arrows to navigate to this option if it is not visible Touch the desired category to view the frames available in that category Touch 9 to return to the main Frames window to select a different category Touch the desired frame Adjust the photo by using the Zoom buttons You can move the photo around within the frame with your finger or rotate it by touching the Rotate button When you are finished touch Done In the Add Frame To dialog box touch This Photo or All photos as desired After a frame has been added to a photo you can later delete it by touching the Edit Photos button in 1 up view and then touching Remove Frame Follow the prompts on the touch screen The Clip Art creative option lets you add clip art to the current photo You can select from several categories including Seasonal Kids General and Special To use the Clip Art creative option 1 2 Touch Get Creative when viewing a photo in 1 up view Touch the Clip Art creative option Use the onscreen arrows to navigate to this option if it is not visible Touch the desired category to view the clip art available in that category Touch 5 to return to the main Clip Art window to select a different category Touch the desired clip art Adjust the clip art using the appropriate onscreen buttons to make it larger or smal
25. HP Photosmart A620 Series Help EE Contents 1 HP Photosmart A620 series Help ococcoconncononcconnononononononononononononononononnonononononononnnononononoss 5 2 Get started A NN 7 Find more informati n paaa naa eret tases ede DR Re coke Rn rede a anode preces ree Ra ES 8 The HP Photosmart at a glance ssssssssseeeeeeee eene nnnm nennen nennen 9 Control panel buttons and indicator lights ooononinninicccnnnnnnnnncocononconcnnncnncnncnnono no nnnnnnnnnnnanns 10 The touchscreen ad stylus viii te ite diee Lee dede Tee bdo Lee Rien 11 Use the touch screen EEE E E nn nn tenth nete E AE 11 Use thie Stylus in Pia E 13 Printer menus 6st AE 13 How to use the printer menus sssssssssssssssseses ener nn rra anar nn nr sre nnns 14 A ETT NER EMITIDO 15 Paper basics Choose the best paper for the job sss emen eene enne 19 load your paper surcos e Ee eR tere A eterno 19 Print without a computer Print from a PictBridge certified camera or device sssssssssssseeeeeeenees 21 Print froma Memory Card oin ies ae 21 Supported memory cards nere A seni 22 Insert a memory Cincinnati ada 22 Print photos from a memory card coococccncconocococcncnononononnnnnnnnnnnnnnnnnnnnnnnnnnnnn nn nn cnn nn nn naar ncnnnnn 23 Save photos from a memory card to another device oooooccccccccocccoccccccnccnnananonoconcnnnnna nono 25 REMOVE a memory Card dei ei IRI d
26. RO Duo e xD Picture Card miniSD Card with SD adapter A CAUTION Using unsupported memory cards may damage the memory card and the printer Insert a memory card 22 Find your memory card in the following table and use the instructions to insert the card into the printer Memory card How to insert the memory card CompactFlash e Frontlabel faces up and if the label has an arrow the arrow points toward the printer e Edge with metal pinholes goes into the printer first Print without a computer continued Memory card How to insert the memory card MultiMediaCard e Angled corner is on the right e Metal contacts face down Secure Digital e Angled corner is on the right e Metal contacts face down e Ifyou are using a miniSD card attach the adapter that came with the card before you insert the card into the printer Memory Stick e Angled corner is on the left e Metal contacts face down e Ifyou are using a Memory Stick Duo or Memory Stick PRO Duo card attach the adapter that came with the card before you insert the card into the printer xD Picture Card e Curved side of card points toward you e Metal contacts face down Print photos from a memory card This section describes several ways to print photos from a memory card including one photo multiple photos multiple copies of the same photo and so on One touch photo prints 1 Navigate th
27. Repeat steps 1 3 until all programs except Windows Explorer and Systray are closed 5 Try printing again The printout is rippled or curled Cause The project you are printing is using a larger amount of ink than normal Solution Lower the ink saturation using the Printer Properties dialog box 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Color tab Click More color options Reset the ink attributes by moving the Saturation slider closer to Muted Try printing again oa 20 A blank page came out of the printer Cause The print cartridge may be out of ink Solution Print a test page For more information see Print a test page on page 57 Replace the print cartridge if necessary For more information see Insert or replace the print cartridge on page 55 The printer ejected the paper when preparing to print Cause The printer might be in direct sunlight which affects the operation of the automatic paper sensor Solution Move the printer out of direct sunlight Parts of the printed document are missing or are in the wrong place Cause You may have selected the incorrect paper orientation You may have selected an incorrect paper size Printing and hardware issues 67 Chapter 7 68 Solution Make sure you have selected the correct orientation on the Features tab of the Printer Proper
28. The first selected photo appears on the album cover page Use the onscreen arrows to move among the pages of the album Touch the Shuffle button to move photos among the template positions on the current page Touch Shuffle repeatedly if necessary until the photos are in the desired positions EY NOTE If the template has both portrait and landscape positions note that photos will rotate only into positions with the same orientation as themselves Press the Print button to print the album NOTE Deleting a photo used in an album also deletes the album Get creative 31 Chapter 4 Use Design Gallery The Design Gallery creative option lets you apply special effects You can modify the effect by changing the settings available for that effect To use the Design Galley creative option 1 2 Touch Get Creative when viewing a photo in 1 up view Touch the Design Gallery creative option Use the onscreen arrows to navigate to this option if it is not visible Touch the desired effect and change its available variables when prompted if you want to modify how the effect looks on the current photo When you are finished touch Done When prompted touch This Photo or All photos to apply the effect as desired After a Design Galley effect has been applied to a photo the next time you use the Design Galley creative option with that photo you will be prompted whether you want to add more effects to the photo or remove t
29. Tri color Inkjet print cartridge Output tray open The printer deposits prints here The input tray opens automatically when you open the output tray Camera port Connect a PictBridge digital camera the optional HP Bluetooth wireless printer adapter an iPod or a USB flash thumb drive here Handle Extend to carry the printer Printer screen Lift up to adjust the viewing angle You can preview photos make selections from the printer menu and more from this screen USB port Connect the printer to a computer using the supplied USB cable here 10 Power cord connection Connect the power cord here The HP Photosmart at a glance 9 Chapter 2 Figure 2 2 Internal battery compartment Label 1 Description Battery compartment cover Open this cover on the bottom of the printer to insert the optional HP Photosmart Internal Battery Internal battery The HP Photosmart Internal Battery You must purchase the battery separately Internal battery compartment Insert the optional HP Photosmart Internal Battery here Battery compartment button Slide this button to release the compartment cover Control panel buttons and indicator lights Figure 2 3 Control panel and indicator lights Label 1 Description On Press to turn the printer on or off 2 Status light Flashing if there is an error or if some user action is required 10 Get started Battery ligh
30. USB port on the back of the printer If the problem persists unplug the power cord and the USB cable and uninstall the printer software a From the Windows Start menu go to Programs HP HP Photosmart A620 series Uninstall Devices b Follow the onscreen instructions 7T Restart the computer 8 Reinstall the printer software and follow the onscreen instructions Do not connect the USB cable to the printer until prompted oom RN If Unknown device continues to appear check www hp com support for more information or contact HP support The document or photo did not print using the selected default print settings Cause The printer default settings may be different than those in the software application The software application print settings override any that you set on the printer Printing and hardware issues 65 Chapter 7 Solution From the software application s File menu select Print then click Properties and choose the desired print settings The printer does not print borderless photos when printing without a computer Cause The borderless printing option may be turned off Solution To turn on borderless printing follow these steps 1 Touch the Menu icon on the quick touch frame and then press the down scroll arrow to navigate to the Preferences menu 2 Touch Preferences If Borderless is set to Off touch Borderless to turn it on 4 Touch the 9 icon on the quick touch frame twice
31. You can view the estimated ink level of the print cartridge installed in the printer either from a connected computer or on the printer itself 54 Maintenance EY NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after itis used For more information see www hp com go inkusage To view the estimated ink level of the print cartridge on the printer itself A Check the ink level icon on the printer status bar at the top of the touch screen The ink level icon shows the approximate amount of ink remaining in the cartridge 100 75 50 25 and nearly empty I 100 loi 7596 lod 5096 2596 Low on ink less than 25 To view the estimated ink level of the print cartridge from a connected computer 1 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 2 Click the Estimated Ink Levels tab Insert or replace the print cartridge Use the HP 110 Tri color Inkjet print cartridge to print black and white and color photos HP Vivera Inks deliver true to life photo quality and exceptional fade resistance resulting in vivid colors that last HP Vivera Inks are specially formulated and scientifically tested
32. abels Panoramic photos To use Panoramic Photos mode 1 2 3 4 Touch the Menu icon on the quick touch frame Touch Specialty Printing Projects and then touch Panoramic Photos Touch On and then load 10 x 30 cm 4 x 12 inches paper when prompted Browse through your photos and touch one to open itin 1 up view While Panoramic Photos mode is on the printer displays photos in the panoramic aspect ratio This means only part of each photo appears To change the area of the photo that prints touch the photo to open it in 1 up view and then touch the Crop icon The entire photo is displayed but the crop box is in the panoramic aspect ratio Move the crop box around the photo with your finger to select the area of the photo you want to print as a panoramic photo For more information on cropping see Crop a photo on page 35 Touch the Print icon on the quick touch frame If you are finished printing in Panoramic Photos mode touch Yes at the prompt to exit Panoramic Photos mode and return to a normal 3 2 aspect ratio Photo stickers You can print 16 copies ofa single photo on 16 up photo sticker paper using the procedure below EY NOTE Photo sticker paper is not available in all countries regions Load a single sheet of 16 up photo sticker paper at a time To use Photo Stickers mode 1 BON Touch the Menu icon on the quick touch frame Touch Specialty Printing Projects and then touch Photo Stickers
33. aged The print cartridge is missing or incorrect 70 Troubleshooting The print carriage has stalled The printer is out of paper There is a paper jam The paper loaded does not match the paper size selected The memory card has been inserted upside down The memory card is not inserted properly Insert only one memory card at a time There was a problem with the memory card Communication with the printer has been lost Low on ink Cause The print cartridge is estimated to be low on ink and may need to be replaced soon Solution Haveareplacement cartridge on hand to avoid printing interruptions You do not have to replace the cartridge until print quality deteriorates If you have installed a refilled or remanufactured print cartridge or a cartridge that has been used in another printer the ink level indicator will be inaccurate or unavailable The print cartridge is old or damaged Solution The print cartridge may be old or damaged To troubleshoot a print cartridge 1 Replace remanufactured or refilled cartridges if installed with genuine HP products 2 Remove the cartridge and then reinstall it For more information see Insert or replace the print cartridge on page 55 3 Make sure the cartridge is compatible with the printer 4 If this does not work replace the cartridge The print cartridge is missing or incorrect Solution The print ca
34. ake sure the cable is securely attached to the computer and to the USB port on the back of the printer 4 Disconnect all USB devices including the hub from the computer Turn on the computer 6 Try printing again If the problem persists repeat steps 1 5 using a different USB port on the computer a 64 Troubleshooting A small red circle appeared on the HP Digital Imaging Monitor icon in the Windows taskbar Cause There is a connection or communication problem between the printer and the computer Solution 1 Connect the printer directly to a USB port on the computer 2 Unplug the USB cable from the computer then plug it in again 3 Disconnect all USB devices including the hub from the computer 4 Ifyou are using a USB hub to connect the printer and computer unplug the printer from the USB hub and connect it directly to the computer to verify communication 5 Try printing the document again If the problem persists repeat steps 1 5 using a different USB port on the computer An Unknown device message appeared Cause Static electricity may have built up in the cable between the computer and printer The software could not identify the printer because the printer USB connection may be defective Solution Disconnect the USB cable from the printer Disconnect the power cord from the printer Wait about 10 seconds Plug the power cord back into the printer Plug the USB cable back into the
35. ality of your photos NOTE This printer supports several but not all video file formats For a list of supported video file formats see Printer specifications on page 81 24 Print without a computer To cancel printing 1 Touch Cancel on the quick touch frame when viewing a photo in 1 up view If the current photo is not in the print queue A Click Yes in the Cancel AII Printing dialog box If there is only one photo in the print queue A The print is cancelled without displaying a dialog box If the current photo is in the print queue A Touch This Image or All Images in the Cancel Printing dialog box Save photos from a memory card to another device You can save photos from a memory card inserted in the printer to another device such as a thumb drive connected to the printer without using a computer For information on transferring photos from a memory card to a computer see Transfer photos to a computer on page 40 To save photos from a memory card to another device 1 Insert a memory card and connect a storage device to the camera port 2 Touch Yes when prompted to save the photos to the storage device 3 When prompted remove the storage device Remove a memory card A CAUTION Donotpull outthe memory card while the memory card camera port light is flashing A flashing light means the printer or computer is accessing the memory card Wait until the light remains solid Removing a memory card while it
36. also deletes the album If you delete a photo or a video clip with a video frame currently in the print queue the deleted photo or video frame is removed from the print queue Enhance or edit your photos 37 Chapter 4 38 Print without a computer 5 Print from a computer This section describes how to print photos when the HP Photosmart A620 series printer is connected to a computer and you want to print an image from an imaging application such as Photosmart Essential This section contains the following topics Printer software Transfer photos to a computer Enhance your photos Change the print settings for the print job Print preview e Print photos HP Photosmart software Printer software This section contains the following topics Printer Properties dialog box e What s This help Download printer software updates Printer Properties dialog box When connected to a computer the printer is controlled by the printer software you installed on the computer Use this software also known as the printer driver to change the print settings and to begin print jobs To change the print settings open the Printer Properties dialog box EY NOTE The Printer Properties dialog box is also referred to as the Printing Preferences dialog box To open the Printer Properties dialog box 1 Open the file that you want to print 2 Click File click Print and then click Properties or Pre
37. anced Photo Paper It is especially designed to work with the inks in your printer to create beautiful photos Other photo papers will produce inferior results For a list of available HP designed inkjet paper or to purchase supplies go to www hpshopping com U S www hpshopping ca Canada e www hp com eur hpoptions Europe e www hp com All other countries regions The printer is set by default to print the best quality photos on HP Advanced Photo Paper If you print on a different type of paper be sure to change the paper type For information on changing the paper type in the printer menu see Load your paper on page 19 For information on changing the paper type when printing from a computer see Change the print settings for the print job on page 43 Load your paper Paper loading tips You can print on photo paper index cards L size cards A 6 cards or panoramic paper Before loading paper slide out the paper width guide to make room for the paper Load only one type and size of paper at a time Do not mix paper types or sizes in the input tray Do not load more than 20 sheets of photo paper Do not load more than 10 sheets of 10 x 30 cm 4 x 12 inches photo paper for panoramic printing Loading more than ten sheets can cause paper feed problems If you are using tabbed paper load the paper so the tab feeds in last Paper basics 19 Chapter 3 To load paper 1 Open the output tray
38. anty Statement may not apply to the customer For example some states in the United States as well as some governments outside the United States including provinces in Canada may a Predude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer e g the United Kingdom b Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations or c Grant the customer additional warranty rights specify the duration of implied warranties which the manufacturer cannot disclaim or allow limitations on the duration of implied warranties 3 THE TERMS IN THIS WARRANTY STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS HP Limited Warranty ao de en Dear Customer You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country You may have additional statutory rights against the seller based on your purchase agreement Those rights are not in any way affected by this HP Limited Warranty Ireland Hewlett Packard Ireland Ltd 30 Herbert Street IRL Dublin 2 United Kingdom Hewlett Packard I td Cain Road Rracknell GR Berks RG12 1HN Additional warranty options Extended service plans are available for the printer at additional costs Go to
39. commended system requirements HP recommends the suggested system requirements for optimal performance Click Continue to continue installing the software If the monitor s display resolution did not meet or was set below the minimum system requirements increase the computer monitor s display resolution Click Cancel in the System Requirements dialog box Right click the Desktop and select Properties Click the Settings tab Set the Screen Resolution to 800 x 600 or higher Click Apply A Monitor Settings message appears Click Yes to accept the changes Click Retry to continue the installation If the installation does not continue click Cancel then reinstall the printer software CS On A OMNE The computer did not read the HP Photosmart CD Cause The CD player or system may not be set to Autoplay The CD was not properly inserted or installed The CD or CD ROM drive may be damaged Solution Make sure the CD does not have any scratches or smudges If there are smudges on the surface of the CD clean it with a soft dry lint free cloth Reinsert the CD and follow these steps Navigate to the CD ROM drive Double click the HP Photosmart CD to open it Double click setup exe Follow the onscreen instructions Ba 60 Troubleshooting Try inserting a CD that you know autoplays If that CD does not autoplay you may need to service the CD ROM drive If other CDs work but the HP Photosmart CD does not wor
40. cted to the computer 2 Insert a memory card that contains non photo files into the correct memory card slot in the printer Right click the HP Digital Imaging Monitor 2 icon in the Windows taskbar and select HP Photosmart A620 series gt Open E EY NOTE E may not be the drive letter the computer assigns Windows Explorer opens and shows the contents of the card 4 Drag and drop files from the memory card to a location on the computer Transfer photos to a computer 41 Chapter 5 EY NOTE You can also use Windows Explorer to copy files from the computer to the memory card Delete photos and other files from a memory card Follow these steps to delete photos and other files from a memory card To delete photos or files from a memory card 1 Make sure the printer is connected to the computer 2 Inserta memory card that contains files into the correct memory card slot in the printer 3 Right click the HP Digital Imaging Monitor 2 icon in the Windows taskbar and select HP Photosmart A620 series gt Open E EY NOTE E may not be the drive letter the computer assigns Windows Explorer opens and shows the contents of the card 4 Select the files you want to delete then select File gt Delete Enhance your photos The printer software offers several features to make printing digital photos easier and to improve photo quality Use the HP Real Life technology options to touch up photos For more
41. curely attached and the printer is turned on Wait until the other device is no longer being accessed or connect the printer directly to the computer If an HP Photosmart dialog box is displayed click Retry to try to re establish a connection The Found New Hardware Wizard did not recognize the printer when it was connected to the computer Cause You connected the printer to the computer before installing the software or before the software prompted you to connect Solution 1 Disconnect the USB cable from the printer and close the Found New Hardware Wizard 2 Insert the HP Photosmart CD that came with the printer When the Install Wizard appears click Cancel 3 From the Start menu click Run 4 Click Browse and navigate to the CD ROM drive 5 Select the Uninstaller bat file and click Open 6 Click OK to launch the Uninstaller 7 Click Continue to uninstall the files created when you connected the printer to the computer 8 Click Restart When the computer restarts remove the HP Photosmart CD and follow the installation instructions in the setup instructions that came in the box with the printer Printing and hardware issues 63 Chapter 7 The New Hardware Wizard did not appear when the printer and computer were connected with a USB cable Cause You may not be using the proper version of Windows or there may be something wrong with the USB cable or the USB cable connection Solution Make sure the compu
42. cut is added to the list To delete a printing shortcut 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete 4 Click Delete The printing shortcut is removed from the list p EE NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted 46 Print from a computer Print preview You can preview a document on the computer before printing it If the print preview does not look the way you want it to close the preview window and make the necessary adjustments to the document or to the print settings For more information on changing the print settings see Change the print settings for the print job on page 43 To preview a printed document 1 ad Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Features or the Color tab Select the Show preview before printing check box Select any other print settings that you want and then click OK Before the document prints a preview is displayed Do one of the following Click OK to print the document Click Cancel to cancel the print job Adjust the print settings as needed before printing the document Print photos This sections describes how to pri
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44. deo File Formats Motion JPEG AVI Motion JPEG Quicktime HP recommends that the USB cable be less than 3 meters 10 feet in length PictBridge Using the camera port Specifications 81 Chapter 10 82 continued MPEG 1 Margins Top 0 0 mm 0 0 inches Bottom 0 0 mm 0 0 inches Left right 0 0 mm 0 0 inches Media Sizes Photo paper 10 x 15 cm 4 x 6 inches 13 x 18 cm 5 x 7 inches Photo paper with tab 10 x 15 cm with 1 25 cm tab 4 x 6 inches with 0 5 inch tab Index cards 10 x 15 cm 4 x 6 inches A6 cards 105 x 148 mm 4 1 x 5 8 inches L size cards 90 x 127 mm 3 5 x 5 inches L size cards with tab 90 x 127 mm with 12 5 mm tab 3 5 x 5 inches with 0 5 inch tab Supported only when printing from a computer Hagaki 101 x 203 mm 4 x 8 inches Panorama photo paper 10 x 30 cm 4 x 12 inches Media Types HP Advanced Photo Paper recommended HP Premium Photo Paper Cards index A6 L size Paper Tray One 10 x 15 cm 4 x 6 inches photo paper tray Paper Tray Capacity 20 sheets of photo paper maximum thickness 292 um 11 5 mil per sheet 10 sheets of 10 x 30 cm 4 x 12 inches photo paper for panoramic printing Environmental Specifications Maximum during operation 5 40 C 41 104 F 5 90 RH Recommended during operation 15 35 C 59 95 F 20 8096 RH Print Cartridge HP 110 Tri color Inkjet print cartridge Visit www hp com pageyield for information on est
45. e a photo d ee ea ce An bade OL re RE aoa ET 45 Use advanced color settings ooonoococcccnncnnncccococcccnnnccnncnnononcnnnnnncnnnnno mener ener sns 45 Create printing shortcuts rer eer aL SU Ee out eee 46 A biden 47 PINOS cit 47 Print borderless photos 3 eo dte dee Ere a deo a A daa 47 Print photos With a Border cui ine ede teer eei p E ree a eed 49 Print postcards scat Em 50 Print black and white photos ooooconoccccnnncccccccccccnnonononcnnncnnnnnccnnca nono nc nn cnn cano nc nn ca nannnc nenen nt 50 Print panoramic photoS 2 i att oia 51 Print on index cards and other small media sse 52 HP Photosmart software ooocnnccnccnccccoconoconcnnnnnnnnnnnononnnnnnnonononononnconnrananonnnnnonnnrnnranennnnnnnnnnnnns 52 Contents 6 10 11 Maintenance Toolbox dialog DoX nei Aa eon Ee ite ie rete Re ep ese 53 Opern the Foto POX m 53 Use the Toolbox 2 2 eR A SA aS AMMA eie 53 Align the print cartridge eem A een erre net re Een eade telae nee ne ea Rte eee ek 53 Clean the print cartridge automatically ssseene meme 54 View estimated ink levels cecceesseceseesseersscceresauccnesgecderencesdecdnatsenedgoennersuicnnssqancessperseenaee 54 Insert or replace the print cartridge oooooonncccccnnnnicocccnncncnnnconcnnnnnonncnnnnnnnnn nono nn cnn anna n nn cnn 55 Remove ink fr
46. e system components did not meet minimum system requirements The computer did not read the HP Photosmart CD A There was an error writing to Dot4 message appeared Missing HP Photosmart Software The printer software did not install successfully Cause There may be a conflict with the virus protection application or another software application that is running in the background on the computer that prevented a successful software installation Solution 1 Uninstall the printer software a From the Windows Start menu go to Programs HP HP Photosmart A620 series Uninstall Devices b Follow the onscreen instructions 2 Pause or disable any active virus protection applications Quit all software applications 4 Reinstall the printer software according to the setup instructions that came with the printer e Troubleshooting 59 Chapter 7 One or more system components did not meet minimum system requirements Cause A component of the computer system does not meet the minimum or recommended system requirements Solution Aredcircle on the System Requirements dialog box indicates which part of the system does not meet the minimum requirements for software installation Click Details for information about the minimum system requirement for the component Modify or upgrade the specified component e Ayellow triangle on the System Requirements dialog box indicates a component that does not meet the re
47. e window If the computer does not have the most recent version of the printer software installed a software update is displayed in the HP Software Update window If a software update is available select the check box beside the update name Click Install Follow the onscreen instructions Download HP Photosmart software Installing the printer software update you download from the HP Web site does not update the HP Photosmart software you might have installed on the computer For information about updating the HP Photosmart software see the HP Photosmart Software Help Transfer photos to a computer This section describes how to transfer photos and other files from cameras and memory cards to a computer and contains the following topics Transfer photos from a camera or other device Transfer photos and files from a memory card Transfer photos from a camera or other device You can transfer photos to a computer from a connected camera or USB device like a Flash drive To transfer photos the device must be connected to the printer and the 40 Print from a computer printer must be connected to your computer with an appropriate USB cable In addition you must have installed the HP Photosmart software You need to transfer the photos to your computer to use them in image editing software including the HP Photosmart software that came with the printer To transfer photos to a computer 1 Connect the printer to the compute
48. ed Photo Paper in the input tray 2 Touch the Menu icon in the quick touch frame and then touch Cartridge 3 Touch Align Cartridge and follow the prompts To align the print cartridge from a connected computer 1 Load a sheet of HP Advanced Photo Paper in the input tray 2 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 Click Align the Print Cartridges Click Align and follow the onscreen instructions 2 od Clean the print cartridge automatically If the printed pages are missing lines or dots or contain ink streaks the print cartridge might be low on ink or need to be cleaned A CAUTION Clean the print cartridge only when necessary Unnecessary cleaning wastes ink and shortens the life of the cartridge If the print cartridge is not low on ink follow these steps to clean the cartridge either from the printer or from a connected computer To clean the print cartridge from the printer 1 Touch the Menu icon on the quick touch frame and then touch Cartridge 2 Touch Clean Cartridge and follow the prompts To clean the print cartridge from a connected computer 1 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 2 Click Clean the Print Cartridge 3 Click Clean 4 Follow the onscreen instructions If the documents are still missing lines or dots after cleaning replace the print cartridge View estimated ink levels
49. een whenever you begin an Edit Photo or Get Creative operation such as cropping a photo or adding a frame Follow the instructions on the printer If you turn this feature off you can turn it back on by setting the Reset Help Tips preference to Yes in Preferences Photo printing tips Touch to read the top ten printing tips Printer features Touch to see information about printer features Print from imaging devices Touch to see information about printing from imaging devices Get Creative tips Touch to see information about the Get Creative aspects of the printer Printing specialty projects Touch to see information on printing specialty projects Troubleshooting and maintenance Touch to see information on troubleshooting and maintenance Getting assistance Touch to read how to obtain help with the printer Preferences Sound Touch to change the sound volume to High Medium default Low or Off Reset Help Tips Touch Yes to reset the help tips if they have been turned off Photo Fix Touch to turn Photo Fix enhancements On default or Off Get started Print quality Touch to change the print quality Choose between Best Normal or Fast Normal print quality Paper type Touch to change the type of paper on which to print Choose between HP Advanced HP Premium Other Plain or Other Photo HP recommends using HP Advanced Photo Paper for best results If you are printing on non HP paper or other media choose Other
50. ei an dino 25 Print from a Bluetooth device ssssssseeeene emm enne en nennen 25 Configure Bl etooth odio ei Er eec a 26 Print photos from a Bluetooth device sssssssssseseesseeeenee enne 26 Print iphotos from an IPod esi eene Lorena LEE o ao ERR LOUER ON E UB Co e cee ered EE C aR 27 Get CEALIVE iria ani ia 27 Draw ON photos ii A es ve et 28 Add CAPO ge 28 Add frames imita A eR epe eee saeia 29 Add elip art 32 ieu testet tr Ree ocean E cem uU RI 30 Create albUms ot e PD Pie de 31 Use Desi Gall ete rete ER EUER HERR UUEER 32 Create and view slide shows ssssseeeeene emen 32 Specialty printing projects oooooocccccnnnnicccccncccoconcoccnncnonnoncnnnnnnnnnnn cnn nn nano nn nn cnn anar nn nn cn nr terte cnn 33 Panoramic photos eee nd ai 33 reject 33 Passport photos 1h pete edite a 34 CD DVD labels coi ee e oreet gis re e Ee RE c ge pe ree 34 Enhance or edit your photos rires ertt itd tenian ai 35 Use Photo Fix cuota Ad di bad 35 Grop a pholo Becca E ri A 35 Remove red eye from your photos sssssssssseeeene eene nennen nennen 36 Adjust photo brightness ssssssssssssssssenesee enne ennt nrnmrnt nen nnne nnr nnne snnt 36 Change print quality 5 3 2 E rte etna cadet cate ene eode dais 36 Delet a photo eene mee dics eerie 37 Print from a computer Printer SoftWare 1 rrt te dese edle edle diia
51. emory card may be inserted while a digital camera is connected to the camera port Remove memory cards or disconnect the camera until only one card is in the printer or only the camera is connected There was a problem with the memory card Solution There was a problem with the memory card Try to copy your pictures directly to a computer and then reformat the card using the camera Communication with the printer has been lost Solution Check that your printer is on and that the cover is closed and then try the following 1 Make sure the printer cable is firmly connected to both the printer and computer 2 Check the printer for a paper jam 3 Try turning the printer off and then on again 4 Make sure the printer cable you are using is designed for two way also known as bi directional communication IEEE 1284 compliant Device messages 73 Chapter 7 74 Troubleshooting Shop for ink supplies To find the print cartridge reorder number see the printed documentation that came with the HP Photosmart You can also use the software that came with the HP Photosmart to find out the reorder number for the print cartridge You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder number for your device and purchase print cartridges To order HP papers and other supplies go to www hp com buy supplies If prompted choose your c
52. enship environment recycle inkjet html Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Get print cartridge ordering information To view print cartridge ordering information and order cartridges online 1 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 Click the Estimated Ink Levels tab Click Print Cartridge Information If you are connected to the Internet you can click the Shop Online button to order cartridges online 56 Maintenance To order HP papers and other supplies go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Print a test page The information on a test page can be helpful if you need to contact HP support It also contains information about ink levels print or ink cartridge performance printer serial number and so on You can print a test page either from the printer or if the printer is connected to a computer from the printer driver software To pri
53. enu 2 Menu option The options available in the current menu 3 Menu scroll arrows Touch to scroll through menus or menu options XX TIP The printer menus contain many useful commands and options but common functions such as printing are usually available by touching an icon on the quick touch frame To use the printer menus 1 Touch the Menu icon on the quick touch frame to open the printer menus and then press the scroll arrows to navigate through the menus 2 Touch a menu name to open the options under the menu Menu options that are not accessible are dimmed The current menu option is indicated by a check mark 3 Touch an option to open it or to perform the operation it indicates 4 To exit a menu touch the 9 icon on the quick touch frame 14 Get started The menus Specialty Printing Projects Some printer functions may be unavailable and grayed out in the printer menus when a selected specialty printing project mode is turned on Panoramic photos Touch to turn panoramic printing On or Off default Touch On to print all selected photos with a 3 1 aspect ratio load 10 x 30 cm 4 x 12 inches paper before printing When a photo is selected a green bounding box shows the area to be printed Touch Off to print with a normal 3 2 aspect ratio Photo stickers Touch to turn sticker printing On or Off default Touch On to print one photo 16 times per page and then load special sticker media Touch Off
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55. ferences The Printer Properties dialog box is displayed EY NOTE The path to the Printer Properties dialog box can vary depending on the software program you are using What s This help Use the What s This help to learn about the features that you see on the Printer Properties dialog box For more information see What s This help on page 40 Print from a computer 39 Chapter 5 What s This help Use What s This help to learn more about the available printing options To use What s This help 1 2 Move the cursor over the feature that you want to learn more about Click the right mouse button The What s This box is displayed Move the cursor over the What s This box and then click the left mouse button An explanation of the feature is displayed Download printer software updates Download the latest printer software update every few months to ensure you have the latest features and improvements To download a printer software update 1 2 gi Make sure you are connected to the Internet From the Windows Start menu click Programs or All Programs point to HP and then click HP Software Update The HP Software Update window is displayed Click Next HP Software Update searches the HP Web site for printer software updates Ifthe computer has the most recent version of the printer software installed No updates are available for your system at this time is displayed in the HP Software Updat
56. h as on site service may be available from any authorized HP service facility in countries where the product is distributed by HP or by an authorized importer B Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND WHETHER EXPRESS OR IMPLIED WARRANTIFS OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE C Limitations of liability 1 To the extent allowed by local law the remedies provided in this Warranty Statement are the customer s sole and exclusive remedies 2 TO THE EXTENT ALLOWED BY LOCAL LAW EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER BASED ON CONTRACT TORT OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THF POSSIBILITY OF SUCH DAMAGES D Local law 1 This Warranty Statement gives the customer specific legal rights The customer may also have other rights which vary from state to state in the United States from province to province in Canada and from country to country elsewhere in the world 2 To the extent that this Warranty Statement is inconsistent with local law this Warranty Statement shall be deemed modified to be consistent with such local law Under such local law certain disclaimers and limitations of this Warr
57. he camera Select No to bypass printing pre selected photos DPOF Digital Print Order Format lets the user mark photos on a digital camera for printing and include other image information such as number of copies to be printed 5 Use the options and controls on your camera to print your photos See the camera documentation for more information The On light and the memory card camera port light on the printer flash while the photos are printing Print from a memory card This section explains how to print digital photos that are stored on a memory card You can select photos while the memory card is in the camera Digital Print Order Format or DPOF or while the memory card is in the printer Printing from a memory card requires no computer and does not drain your digital camera s batteries Supported memory cards Inserta memory card Print without a computer 21 Chapter 4 e Print photos from a memory card Save photos from a memory card to another device Remove a memory card Label Description 1 xD Picture Card 2 Compact Flash and II 3 Memory Stick 4 Secure Digital MultiMediaCard MMC Supported memory cards The HP Photosmart printer can read a variety of memory cards These cards are manufactured by several vendors and are available in a variety of storage capacities CompactFlash Type and II e MultiMediaCard e Secure Digital Memory Sticks Memory Stick Duo Memory Stick P
58. he last effect applied to the photo Create and view slide shows 32 Play your favorite photos as a slide show on the printer touch screen It is a fun and convenient way to share your photos with family and friends You can also print all or just some of the photos in the slide show as you view it To view photos in a slide show 1 2 3 4 5 Insert a memory card Navigate through and select photos to view in the slide show Touch the Menu icon on the quick touch frame touch Slide Show and then Start Slide Show If no photos are selected you will be prompted to select some or to use all the photos in the slide show To change slide show settings touch the Settings icon before touching Start Slide Show For information on slide show settings see the slide show section of The menus on page 15 Touch anywhere on the touch screen to pause the slide show Touch Resume to continue the slide show Touch Exit to stop the slide show Print without a computer To print from a slide show 1 2 When the photo you want to print is displayed touch anywhere on the touch screen to pause the slide show Touch the Print icon to print the photo The slide show resumes after printing Specialty printing projects This section discusses several specialty printing projects special printing modes you can turn on when printing directly from the printer Panoramic photos Photo stickers Passport photos CD DVD l
59. i in the Print Quality drop down list Paper Type An appropriate photo paper type Paper Size An appropriate borderless photo paper size Orientation Portrait or Landscape If necessary change the HP Real Life technology options setting For more information see HP Real Life technology options on page 42 Select any other print settings that you want and then click OK If you printed on photo paper with a tear off tab remove the tab to make the document completely borderless Use the What s This help to learn about the features that you see on the Printer Properties dialog box For more information see What s This help on page 40 Related topics Change the print settings for the print job on page 43 48 Print from a computer Print photos with a border Guidelines To learn how to use the photo printing features see the photo enhancing on page 42 page Verify the photo paper you are using is not rippled or curled Do not exceed the paper tray capacity when loading media For more information see Printer specifications on page 81 Prepare to print 1 Verify that the printer is turned on 2 Load photo paper For more information see Paper basics on page 19 Print EY NOTE If your software program includes a photo printing feature follow the 5 6 instructions that are provided with the software program Otherwise follow these instructions Open the photo in a
60. imated cartridge yields Power Consumption U S Printing 15 14 W Idle 8 61 W Off 6 66 W International Printing 14 04 W Idle 8 58 W Off 7 06 W Specifications Power Supply Model Number HP Part 0957 2121 North America 100 240 Vac 10 50 60 Hz 3 Hz HP Part 0957 2120 Rest of world 100 240 Vac 10 50 60 Hz 3 Hz 11 Regulatory and environmental information The following regulatory and environmental information applies to the HP Photosmart A620 series printers Regulatory notices Environmental product stewardship program Regulatory notices The following regulatory notices apply to the HP Photosmart A620 series printers FCC statement LED indicator statement VCCI Class B compliance statement for users in Japan Notice to users in Japan about power cord Notice to users in Korea European Union Regulatory Notice Regulatory and environmental information 83 Chapter 11 FCC statement ree statement The United Stales Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reason able protection against harmful interference in a residential installation This equipment generales uses
61. information see HP Real Life technology options on page 42 Achieve the highest resolution with Maximum dpi For more information see Maximum dpi on page 43 Learn how to add professional touches to digital photographs Use advanced color settings to improve printed colors For more information see Use advanced color settings on page 45 Print black and white photos For more information see Print black and white photos on page 50 UseHP Advanced Photo Paper for easy to handle sturdy glossy photo paper with an instant dry finish resistant to water smears fingerprints and humidity For more information see Choose the best paper for the job on page 19 HP Real Life technology options HP Real Life technologies enhance the quality of your printed photos In most cases you do not need to change the Basic default print setting The Basic setting sharpens the images that you print and improves the quality and clarity of low resolution images such as those downloaded from the Internet You can change the setting to Full if the images that you print are under exposed or over exposed contain dark areas or red eye or have colors that appear washed out You can also select the Off setting if you prefer to edit the image manually in a software program such as HP Photosmart software 42 Print from a computer To change the HP Real Life technologies setting 1 Open the Printer Properties dialog bo
62. ing the color settings click OK 5 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that you see on the Printer Properties dialog box For more information see What s This help on page 40 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list in the print driver you can create your own printing shortcuts to save time and ensure consistency between print jobs If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time To create a printing shortcut 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Printing Shortcuts tab 3 In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed 4 Change the print settings to those you want in the new printing shortcut 5 Inthe Type new shortcut name here box type a name for the new printing shortcut and then click Save The printing short
63. inter Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Features tab Click Scale to paper size and then select the target paper size in the drop down list The target paper size is the size of the paper on which you are printing not the size for which the document was formatted Select any other print settings that you want and then click OK Use advanced color settings Use the More color options dialog box to adjust how printed colors appear Adjusting these settings causes the printed colors to differ from the colors that appear on the computer monitor These settings do not affect the original photo they only affect how it prints Follow these steps to specify advanced color settings To specify advanced color settings 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Color tab and then click the More color options button The More color options dialog box is displayed Change the print settings for the print job 45 Chapter 5 3 You can adjust the following settings Adjust the Brightness Saturation and Color Tone to affect how overall colors are printed e Adjust the Cyan Magenta Yellow and Black sliders to specify the level of each color that is used in printing EY NOTE When you adjust color settings the changes are reflected in the Preview box 4 After specify
64. is being accessed may corrupt information on the card or damage the printer and card To remove a memory card A When the memory card camera port light on the printer is solid it is safe to pull the card out of the slot Print from a Bluetooth device This section describes how to print from any device with Bluetooth wireless technology a short range communications technology that enables a wide range of devices to connect with each other without the clutter of cables This section contains the following topics e Configure Bluetooth Print photos from a Bluetooth device EY NOTE For more information on Bluetooth wireless technology and HP go to www hp com go bluetooth Print from a Bluetooth device 25 Chapter 4 Configure Bluetooth To access the full configuration options for Bluetooth wireless technology you need to configure both the printer and your computer The way you access these settings depends on the Bluetooth software you use This section provides Bluetooth instructions using the Widcomm software In general the default Bluetooth settings on the printer will work for most users without the need for further configuration 225 EY NOTE Before you configure the printer verify that Bluetooth connectivity functions correctly on the device you want the printer to communicate with Refer to the documentation that came with the Bluetooth device for instructions To configure Bluetooth setti
65. ium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Slovak Republic Slovenia Spain Sweden Switzerland and United Kingdom Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair Environmental product stewardship program 85 Chapter 11 For more information visit HP Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy consumption Disposal of Waste Equipment by Users in Private Households in the European Union Paper use Plastics This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 Plastic parts over 25 g
66. k you may have a damaged CD You can download the printer software from www hp com support A There was an error writing to Dot4 message appeared Cause The printer software may have not installed correctly Solution Unplug the USB cable from the computer then plug it in again Make sure the cable is securely attached to the computer and to the USB port on the back of the printer Restart the computer If this does not resolve the issue follow these steps 1 2 pe o Disconnect the USB cable from the printer Uninstall the printer software a From the Windows Start menu go to Programs HP HP Photosmart A620 series Uninstall Devices b Follow the onscreen instructions When the uninstall is complete restart the computer Reinstall the printer software Follow the onscreen installation instructions Connect the power cord to the back of the printer and turn on the printer When the computer prompts you connect the USB cable to the USB port on the back of the printer Missing HP Photosmart Software Cause The HP Photosmart Software is not installed Solution Install the HP Photosmart Software that came with the HP Photosmart If itis installed restart your computer To install the HP Photosmart Software 1 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program When prompted click Install More Software to install the HP Photosmart
67. ler or to rotate it Move it around on the photo by dragging it with your finger or the stylus When you are finished touch Done After clip art has been added to a photo the next time you use the Clip Art creative option with that photo you will be prompted whether you want to add more clip art to the photo or remove clip art currently on the photo Print without a computer Create albums The Albums creative option lets you add photos to photo album books You can select from several categories including Seasonal Kids General and Special To use the Albums creative option 1 2 e NONA Touch Get Creative when viewing a photo in 1 up view Touch the Albums creative option Use the onscreen arrows to navigate to this option if it is not visible EY NOTE Ifyou want to zoom or rotate a photo do it before you enter album mode You cannot manipulate a photo when you are viewing it in an album Touch the desired category to view the albums available in that category Touch 9 to return to the main Album window to select a different category Touch the desired album Follow the prompt to use selected photos if any or to select photos Touch Done when you are ready to preview the album In the Album Pages window the recommended number of pages that will create the best looking album is displayed Change the number of pages if desired and then touch OK The album opens with the selected photos placed on pages
68. lution button on the Features tab Change the paper type For best results always select a specific paper type that matches the media you are using for the print job To select a specific paper type 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Features tab 3 Click More in the Paper Type drop down list and then select the paper type that you want to use 4 Click OK 5 Select any other print settings that you want and then click OK 44 Print from a computer Change the paper size Use the Printer Properties dialog box instead of the software application s Page Setup dialog box to select a paper size Some software applications do not list all the paper sizes the printer supports To select a paper size 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Features tab Select a paper size from the Size drop down list For borderless printing select a borderless paper size or select a paper size then click the Borderless check box Select any other print settings that you want and then click OK Resize a photo Use the printer software to print a photo that is formatted for one paper size on another paper size Doing this can be useful if you do not have the correct paper size available To resize a photo for a different paper size 1 Open the Pr
69. m ee m rl m shoah e spem v do dud ies mda ras di se wee dd terio Titres omien i fos wipciepepqo db adagio pue debo Peer els dia ye bur n dn Wet informaci o eiii byw letbe ofdate odpadeo aprewo 20 m ped prp ch inimi Lm ie aded sp a Vie hese och dare i EU unit ele miei ere de Papen brad cmm beware mend cord i sho iS bar honing av ab och eade Ganon es kinaa Lacmenade prod te V dao amg Hiper dv Mi ar berera dra qeesrismma retra er Dainas de ctas waived ge v prada dime jab ci ui kareena wod ghein dass q ooking slo ls iu di cue liim las qu os lr a uo vtm mme redd m n mro Environmental product stewardship program 87
70. mera port on the printer 2 Have the device you are printing from search for available Bluetooth printers 3 Select the HP Photosmart A620 series printer when it appears on the device 4 Send the print job from the Bluetooth device to the printer See the documentation for your Bluetooth device for specific instructions on starting a print job 26 Print without a computer Print photos from an iPod If you have an iPod that can store photos you can connect your iPod to the printer and print the photos Before you begin Check that the images you copy to the iPod are in JPEG format EY NOTE iPods might not be available in your country region To import photos to an iPod 1 Copy photos from a memory card to your iPod using the Belkin Media Reader for iPod 2 Verify that photos are on your iPod by selecting Photo Import on the iPod menu Photos appear as Rolls To print photos from an iPod 1 Connect the iPod to the camera port of the printer using the USB cable that came with the iPod Once the photos are read they appear on the touch screen 2 Select the photo s you want to print and touch the Print icon on the quick touch frame The basic procedure for selecting and printing photos from an iPod is the same as when printing from a memory card For more information see Print photos from a memory card on page 23 Get creative The printer provides several creative options you can apply to photos including captions
71. mputer This section contains the following topics e Print from a PictBridge certified camera or device Print from a memory card e Print from a Bluetooth device Print photos from an iPod e Get creative Enhance or edit your photos Print from a PictBridge certified camera or device This section describes the procedure for printing from a PictBridge digital camera The procedure for printing from other PictBridge devices such as camera phones and other image capture devices is very similar Review the documentation that came with your PictBridge device for specific information EY NOTE If you disconnect the camera while printing all print jobs are cancelled To print using a PictBridge certified camera 1 Load HP Advanced Photo Paper into the printer 2 Turn on the PictBridge certified digital camera 3 Make sure the USB configuration setting of the camera is set to Digital Camera and then connect the camera to the camera port of the printer using the USB cable that came with the PictBridge certified camera The memory card camera port light flashes while the camera establishes a connection to the printer and then turns solid See the camera documentation for more information about the USB configuration setting The name ofthe setting and its options may differ on non HP digital cameras 4 If you already selected photos for printing on the camera the Print DPOF Photos dialog box is displayed on t
72. ned on 2 Load cards For more information see Paper basics on page 19 Print 1 Open the Print Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Features tab and then specify the following print settings Paper Type Click More click Specialty Papers and then select an appropriate card type Print Quality Normal or Best e Size An appropriate card size 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that you see on the Printer Properties dialog box For more information see What s This help on page 40 EY NOTE If an out of paper message is displayed see Paper basics on page 19 for help in resolving the problem Related topics Change the print settings for the print job on page 43 Print black and white photos Guidelines To print a photo that is already black and white you do not need to adjust the color settings simply follow the instructions for the type and size of photo you want to print See Print from a computer on page 39 for some basic photo print options To print a color photo in black and white use the Print in grayscale color option To print in grayscale 1 Open the Print Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Color tab 3 Select the Print in grayscale option 4
73. ngs on the computer 1 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 2 Click the Configure Bluetooth Settings tab 3 Make changes and then click Apply To configure Widcomm Bluetooth software on the computer 1 Right click the Bluetooth icon in the Bluetooth tray and select Explore My Bluetooth Places 2 In Bluetooth Tasks click View devices in Range 3 When the printer appears in the device list click the Printer icon then click OK 4 Select Yes or No to choose the encryption options If the security level is set to High select Yes then click Next You will be prompted to enter a passkey a To find the passkey press the Menu button on the printer control panel b Select Bluetooth then select Display Passkey The passkey appears on the printer screen c Enter the passkey in the Bluetooth Pin Code field and then click OK 5 From the Windows Control Panel click Printers amp Faxes then click Add Printer 6 Click Local Printer then click Next The Printer Properties dialog box appears 7T Click the General tab and enter a name for the printer 8 Click OK Print photos from a Bluetooth device The basic procedure for printing from any device with Bluetooth wireless technology is the same For more detailed instructions see the documentation that came with your Bluetooth device To print from a Bluetooth device 1 Connect the optional Bluetooth adapter to the ca
74. ns on page 81 Regulatory and environmental information on page 83 You can print information at any time from the HP Photosmart Help Just click Print in the top navigation bar of the HP Photosmart Help window HP Photosmart A620 series Help 5 Chapter 1 6 HP Photosmart A620 series Help 2 Get started This section provides introductory information about the HP Photosmart A620 series printer This section contains the following topics How do Find more information The HP Photosmart at a glance Control panel buttons and indicator lights The touch screen and stylus Printer menus How do I Click any of the following links to get more information on how to perform creative and common tasks using the HP Photosmart printer and software Print photos Print borderless photos on page 47 Print photos with a border on page 49 Print postcards on page 50 Click any of the following links to view an animation on how to perform common tasks Get started Chapter 2 Find more information Your new HP Photosmart A620 series printer comes with the following documentation Setup instructions The setup instructions explain how to set up the printer install the HP Photosmart software and print a photo Read this document first This document may be called Quick Start Guide or Setup Guide depending on y
75. nt a test page from the printer 1 Touch the Menu icon on the quick touch frame 2 Touch Tools and then touch Print Test Page To print a test page from a computer 1 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 Click the Device Services tab Click Print a Test Page 4 Click Print Page e M Print a sample page Print a sample page to test the printer photo printing quality and to make sure the paper is loaded correctly To print a sample page from the printer 1 Touch the Menu icon on the quick touch frame 2 Touch Tools and then touch Print Sample Page To print a sample page from a computer 1 Open the Toolbox dialog box For more information see Toolbox dialog box on page 53 2 Click the Device Services tab 3 Click Print a Sample Page 4 Click Print Page HP Digital Imaging Monitor icon After you install the printer software the HP Digital Imaging Monitor icon appears in the Windows taskbar This icon helps you perform a variety of tasks Print a test page 57 Chapter 6 58 The HP Digital Imaging Monitor icon shows the status of the printer The HP Digital Imaging Monitor icon has a green check mark when the printer is in an idle state The HP Digital Imaging Monitor icon has an exclamation mark when there is an error An error message also appears Click the error message or HP Digital Imaging Monitor icon to return the icon to its idle sta
76. nt several types of photos and contains the following topics Print borderless photos Print photos with a border Print postcards Print black and white photos Print panoramic photos Print on index cards and other small media Print borderless photos Use borderless printing to print to the edges of the paper Guidelines For tips on achieving the best quality prints see photo enhancing on page 42 Verify that the photo paper you are using is not rippled or curled Do not exceed the paper tray capacity when loading media For more information see Printer specifications on page 81 Prepare to print 1 2 Verify that the printer is turned on Load photo paper For more information see Paper basics on page 19 Print preview 47 Chapter 5 Print EY NOTE If your software program includes a photo printing feature follow the instructions that are provided with the software program Otherwise follow these instructions Open the photo in a software program that allows editing such as HP Photosmart software Open the Print Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Printing Shortcuts tab In the Printing Shortcuts list click Photo Printing Borderless and then select the following options Print Quality Normal or Best EY NOTE For maximum dpi quality go to the Features tab and then click Maximum dp
77. nter supports see Specifications on page 81 Print quality is poor Solution The photo you printed may be low resolution For better results set the digital camera to a higher resolution Photos taken with VGA resolution cameras such as those found in wireless phones may not have high enough resolution to produce a high quality print The photo printed with borders Solution The printing program installed on your device with Bluetooth wireless technology may not support borderless printing Contact the vendor of the device or go to their support Web site to obtain the latest updates for the printing program My computer cannot set the device name using the Bluetooth wireless connection Solution Use a USB cable to connect your computer to the printer in order to set the printer Bluetooth device name using the printer Toolbox The printer software must already be installed on the computer Use the following instructions to get to the printer Toolbox Windows users only Right click the small monitor icon on the far right of the Windows taskbar and select Launch Show HP Solution Center Click Settings Print Settings and then Printer Toolbox Click the Configure Bluetooth Settings tab and enter the Bluetooth device name in the Device Name box Device messages The following is a list of error messages that may appear while your printer is connected to a computer Lowon ink The print cartridge is old or dam
78. om your skin and clothing ceceececeeeeeeeeeeceeeeeseeaeeeceeeeceeeaeeeeeeseeeneeeeeeeeeeaaees 56 Get print cartridge ordering information ceceeccceeeeeeeceeee cece eeceeae cece ee seaaeaeeeeeeesensneeeeeeeetees 56 Printa test page ii A E aa te deed 57 Print a sample page ists Mecca E a 57 HP Digital Imaging Monitor icon so ne ia ie Ea ie aeara 57 Troubleshooting Software installation ISSUes imet o att 59 Printing and hardware issues 0oooococccccocococccoccnoconononcnnncnnnnnnnn ono nnnnnnnn cnn nn ttnn eter e nint nr sn niin nnns 62 Bluetooth printing problems eodein netter endende enne E eee tnt 69 Device MESSAGES 22 5222 ene ee OO oe pei Quei nd uie deti z 70 Shop for ink SUPpli8s ocococccocococococococinononncoconnnnnnnnana nana nennen nnne nn nnn nini 75 HP support and warranty Check the HP support Web site first oooononnocncnnnnonicccccccnccconcnncnccnnnanccnncnnnnnnnnc nn nc enne 77 HP support by phone rere need it 77 Phone support period oia e o ana 77 Placing a Calll 3 A serie en ces 78 After the phone support period cccceceeceececeeeeeeeeeeeeeeeeeeeceaeaeeeeeeesecceeaeeeeeeesenaeaeeeeeeeeee 78 HP Warranty eei A ne Ente E A p n p e Ete 79 Additional warranty options c ccccccceeeeeeceeceeeeeeeeceeeaeaeeeeeeeececeaeeeeeeesesesaeeaeeeeeenseesnaeeeeees 79 Specifications System req irements uta e eR Ge toast tede to elio e
79. ou will be quoted a service charge If you do not find the information you need online call HP support Support options and availability vary by device country region language and phone support period HP support by phone For a list of support phone numbers see the phone number list in the printed documentation This section contains information on the following Phone support period Placing a call After the phone support period Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply HP support and warranty 77 Chapter 9 Placing a call Call HP support while you are in front of the computer and the HP Photosmart Be prepared to provide the following information Device model number located on the label on the front of the device Device serial number located on the back or bottom of the device Messages that appear when the situation occurs Answers to these questions Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm device was moved etc After the phone support period 78 After the
80. ountry region follow the prompts to select your product and then click one of the shopping links on the page EY NOTE At this time some portions of the HP Web site are available in English only NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your device as well as options to conveniently purchase the supplies you need options vary by country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies For more information go to www hp com buy supplies To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox EY NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information incl
81. our country region language or printer model Basics Guide The Basics Guide describes the features of the printer explains how to use the printer without connecting it to a computer and contains troubleshooting tips and support information Onscreen Help The onscreen Help describes how to use the printer with or without a computer and contains troubleshooting information After you have installed the HP Photosmart software on your computer you can view the electronic Help on your computer Help from your device Help is available from your device and contains additional information on select topics See How to use the printer menus on page 14 for information on accessing these help topics www hp com support 8 Get started If you have Internet access you can get help and support from the HP Web site This Web site offers product documentation technical support drivers supplies and ordering information The HP Photosmart at a glance Figure 2 1 Front and rear views Label 4 Description Input tray Load paper here Open the output tray first The input tray opens automatically when you open the output tray To close the input tray you must close the output tray first Input tray extension Pull out to support paper Paper width guide Move to the width ofthe current paper to position the paper properly Print cartridge door Open to insert or remove the HP 110
82. photo without using the Photo Fix improvements turn off Photo Fix To turn off Photo Fix 1 Touch the Menu icon on the quick touch frame 2 Touch Preferences and then touch Photo Fix 3 Touch Off Photo Fix remains off until you turn it on again Photo Fix is always on for Bluetooth or PictBridge printing Crop a photo The Crop feature lets you crop the current photo You can change the amount and area of the photo to crop To crop a photo 1 Touch Edit Photo when viewing a photo in 1 up view 2 Touch Crop Photo 3 Touch the Zoom In and Zoom Out icons to adjust the amount of cropping The crop box shows how much of the photo will be cropped The crop box turns red if the amount cropped causes the photo to print at a resolution below 100 dpi 4 Touch the Rotate icon if you want to rotate the crop box 90 degrees clockwise 5 Drag the crop box with your finger to reposition it and then press Done Enhance or edit your photos 35 Chapter 4 Remove red eye from your photos The printer provides a way to reduce red eye that can occur in photos taken with a flash To remove red eye 1 Touch Edit Photo when viewing a photo with red eye in 1 up view 2 Touch Remove Red Eye The Red eye icon flashes and then displays continuously after red eye removal A message is displayed If the printer does not detect red eye in the photo 3 To undo red eye removal touch Edit Photo when viewing the photo with red eye
83. ppropriate card size 3 Select any other print settings that you want and then click OK Use the What s This help to learn about the features that you see on the Printer Properties dialog box For more information see What s This help on page 40 EY NOTE If an out of paper message is displayed see Paper basics on page 19 for help in resolving the problem Related topics Change the print settings for the print job on page 43 HP Photosmart software The HP Photosmart software coordinates the functions of HP imaging devices scanners cameras printers and all in one devices Depending on the devices you have installed and their capabilities you can quickly and easily organize edit and share digital images Organize edit and share digital images in creative ways If you performed the default installation of the printer software you also installed the Photosmart Essential software This software lets you easily Print photos and digital images Transfer images from a camera or memory card Edit images Share photos with friends and family For more information see the HP Photosmart Software Help 52 Print from a computer 6 Maintenance This section contains basic maintenance procedures that can help keep your printer performing well and producing top quality photos Toolbox dialog box Align the print cartridge Clean the print cartridge automatically View estimated ink levels In
84. provided or supported by HP C Operation outside the product s specifications d Unauthorized modification or misuse 4 For HP printer products the use of a non HP cartridge or a refilled cartridge does not affect either the warranty to the customer or any HP support contract with the customer However if printer failure or damage is attributable to the use of a non HP or refilled cartridge or an expired ink cartridge HP will charge ite standard time and materials charges to service the printer for the particular failure or damage If HP receives during the applicable warranty period nolice of a defect in any product which is covered by HP s warranty HP shall either repair or replace the product at HP s option If HP is unable to repair or replace as applicable a defective product which is covered by HP s warranty HP shall within a reasonable time after being notified of the defect refund the purchase price for the product HP shall have no obligation to repair replace or refund until the customer retums the defective product to HP Any replacement product may be either new or like new provided that it has functionality at least equal to that of the product being replaced HP products may contain remanufactured parts components or materials equivalent to new in performance HP s Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP Contracts for additional warranty services suc
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86. r menus 15 Chapter 2 16 Security level Select Low default or High The Low setting does not require users of other devices with Bluetooth wireless technology to enter the printer passkey High requires users of other devices with Bluetooth wireless technology to enter the printer passkey Reset Bluetooth options Select to reset all items in the Bluetooth menu to their default values Photosmart Share Instant Share Touch to share photos on an inserted memory card with family and friends The printer must be connected to a computer and the printer software must be installed on the computer Test amp Sample Pages Printtest page Touch to printa test page containing information about the printer that can help in troubleshooting problems Print sample page Touch to print a sample page useful for checking the print quality of the printer Cartridge Align cartridge Touch to align the print cartridge which ensures high print quality prints Do this if colors in the printouts are misaligned or if the alignment page does not print correctly when you install a new print cartridge Clean cartridge Touch to clean the print cartridge After cleaning you will be asked if you want to continue to second level cleaning touch Yes or No and if you touch Yes another cleaning cycle is completed Next you will be asked if you want to continue to third level cleaning touch Yes or No Help Help tips appear on the printer scr
87. r with a USB cable 2 Connect a PictBridge camera to the camera port or connect another device that contains the photos you wish to transfer Turn the camera or device on 3 HP Solution Center opens on the computer Click Transfer Photos and then follow the prompts on the computer For more information see the HP Photosmart Software Help Transfer photos and files from a memory card This section describes how to transfer photos and non photo files from a memory card inserted into the printer to a computer and contains the following topics Transfer photos from a memory card to the computer Transfer non photo files from a memory card to the computer Delete photos and other files from a memory card Transfer photos from a memory card to the computer Follow these steps to transfer photos from a memory card to the computer To transfer photos from a memory card to a computer 1 Make sure the printer is connected to the computer 2 Insert a memory card that contains photos into the correct memory card slot in the printer 3 HP Solution Center opens on the computer Click Transfer Photos and then follow the prompts on the computer For more information see the HP Photosmart Software Help Transfer non photo files from a memory card to the computer Follow these steps to save non photo files from a memory card to the computer To transfer files from a memory card to a computer 1 Make sure the printer is conne
88. rams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling centers throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active Specific information on power consumption may be found in the product specifications 86
89. removed and then touch Undo Red Eye Adjust photo brightness To adjust photo brightness 1 Touch Edit Photo when viewing a photo in 1 up view 2 Touch Photo Brightness 3 Touch the arrows to adjust to the desired brightness and then touch Done Change print quality 36 You can set the printer to print photos at a higher or lower level of quality The default print quality is determined by the paper type setting The default print quality setting produces the highest quality photos but is also a slightly slower print mode If you want to print a photo quickly and are not concerned with obtaining the highest quality choose a lower print quality setting To change the print quality setting 1 Touch the Menu icon on the quick touch frame and then touch Preferences 2 Touch Print Quality 3 Select a print quality Best Normal Fast Normal 4 Touch OK This print quality setting remains in effect until you change the paper type setting or change the print quality setting For information on changing the paper type see Load your paper on page 19 Print without a computer Delete a photo You can delete a photo or video clip from a memory card or storage device using the printer To delete a photo 1 View the photo or video clip in 1 up view 2 Touch Edit and touch Delete Follow the prompts on the touch screen If you delete a photo used in an album a message appears alerting you that deleting the photo
90. rough the photos on the inserted memory card 2 Touch the photo you want to print to display it in 1 up view 3 Touch the Print icon on the quick touch frame once for each copy you want to print 4 Navigate to the next photo you want to print You do not have to wait for the first photo to finish printing You can continue to browse through and print photos in 1 up view or you can touch 9 and browse through your photos in thumbnail view To select add copies and print multiple photos 1 Navigate through the photos on the inserted memory card in the default thumbnail view 2 Touch a photo you want to print to view it in 1 up view and then touch the Selection box icon on the photo to select the photo Print from a memory card 23 Chapter 4 3 If you want several copies of the same photo touch the Copies icon on the photo set the number of copies to be printed and then touch OK 4 Touch the arrow keys to browse through photos and select other photos you want to print To return to the thumbnail view touch 9 5 When you finish selecting photos press the Print icon on the quick touch frame to print all selected photos To print all photos 225 EY NOTE Make sure no photo is selected If you are in 1 up view touch to return to thumbnail view first 1 Touch the Print icon on the quick touch frame while viewing photos in the default thumbnail view 2 Touch Yes to print all photos on the inserted memor
91. rtridge is not installed is installed incorrectly or is not supported by your printer s country region settings For more information see Insert or replace the print cartridge on page 55 To troubleshoot a print cartridge 1 Replace remanufactured or refilled cartridges if installed with genuine HP products 2 Remove the cartridge and then reinstall it For more information see Insert or replace the print cartridge on page 55 Device messages 71 Chapter 7 3 Make sure the cartridge is compatible with the printer 4 If this does not work replace the cartridge The print carriage has stalled Solution There is an obstruction blocking the path of the print carriage or the cartridge service station Contact HP support for help or go to the online support services at www hp com support The printer is out of paper Solution Check that paper has been loaded in the correct paper tray See Paper basics on page 19 and refer to the setup instructions that came with your printer for more information on loading paper There is a paper jam Solution Try the following steps to clear the paper jam Ifthe paper came part way through the front of the printer gently pull the paper towards you to remove it Ifthe paper did not come part way through the front of the printer try removing it from the back of the printer Remove the paper from the input tray then gently pull down on the input
92. s photo panorama paper size Orientation Portrait or Landscape 3 Setthe following options as appropriate HP Real Life technology options on page 42 Use advanced color settings on page 45 Print black and white photos on page 50 4 Select any other print settings you want then click OK Use What s This help to learn more details about each of the features in the Printer Properties dialog box For more information see What s This help on page 40 Related topics Change the print settings for the print job on page 43 Print photos 51 Chapter 5 Print on index cards and other small media Guidelines Use only cards and small media that meet the printer paper size specifications Do not exceed the paper tray capacity when loading media For more information see Printer specifications on page 81 Print quality decreases when printing on plain paper such as index cards This is to be expected and does not indicate a problem Printing on plain paper is useful for print jobs such as drafts where print quality is not important Prepare to print 1 Verify the printer is turned on 2 Load paper For more information see the Paper basics on page 19 section Print 1 Open the Print Properties dialog box For more information see Printer Properties dialog box on page 39 2 Click the Features tab and then specify the following print settings Paper Type Plain Paper Size An a
93. sert or replace the print cartridge Remove ink from your skin and clothing e Get print cartridge ordering information Print a test page Print a sample page HP Digital Imaging Monitor icon Toolbox dialog box The Toolbox contains useful tools to enhance printer performance Open the Toolbox Use the Toolbox Open the Toolbox From the Windows taskbar 1 Double click the HP Digital Imaging Monitor 2 icon 2 Make sure the correct printer is selected and then click the Settings button in the HP Solution Center 3 Select Print Settings gt Printer Toolbox Use the Toolbox Use the Toolbox to do the following Align the print cartridge on page 53 Clean the print cartridge automatically on page 54 Print a test page on page 57 Print a sample page on page 57 View estimated ink levels on page 54 Get print cartridge ordering information on page 56 e Configure Bluetooth on page 26 Align the print cartridge The printer automatically aligns the print cartridge after a new one is installed You can also align the print cartridge at other times to ensure optimal print quality Indications that Maintenance 53 Chapter 6 you need to align the print cartridge manually include documents that print at an angle colors not printing satisfactorily or poor print quality To align the print cartridge from the printer 1 Load a sheet of HP Advanc
94. so that the printer sets itself appropriately Date time Touch to show a date time stamp on your printed photos Touch Date time Date only or Off default Colorspace Touch to choose a colorspace a three dimensional mathematical model for organizing color The colorspace you select affects the colors in your printed photos Select Adobe RGB sRGB or Auto select default The Auto select default tells the printer to use the Adobe RGB colorspace if available The printer defaults to SRGB if Adobe RGB is not available Borderless Touch to turn borderless printing On default or Off When borderless printing is turned off all pages print with a narrow white border around the outside edges of the paper Demo Mode Touch to turn Demo Mode On or Off default When Demo Mode is on the printer displays sample images a user can edit and print If no interaction with the demo takes place within two minutes a slideshow starts with information about printer features Restore defaults Touch to restore printer defaults Yes or No default Touching Yes restores the original factory preferences Language Touch to change the language used on the printer screen Printer menus 17 Chapter 2 18 Get started 3 Paper basics Learn how to choose the right paper for your print job and how to load it into the input tray for printing Choose the best paper for the job e Load your paper Choose the best paper for the job Use HP Adv
95. t Solid if the optional battery is charged flashing if the battery is charging The touch screen and stylus This section describes how to use the touch screen and stylus to interact with the printer e Use the touch screen Use the stylus Use the touch screen Use your fingers on the touch screen for most operations such as photo navigation printing making selections in the printer menus or touching the onscreen buttons in the quick touch frame that borders the photo viewing area of the touch screen The printer chirps once for each button press You can change the volume of the sounds or turn them off in the Preferences menu You can also use the stylus for these activities but it is designed primarily for drawing and entering captions through the touch screen keyboard For more information see Get creative on page 27 EY NOTE The quick touch frame buttons are displayed only when the printer is turned on Figure 2 4 Quick touch frame Label Description 1 Printer menu Touch to access the printer menu 2 Cancel Press to stop a print action 3 Arrows Touch to navigate through photos or Get Creative menus 4 Back Press Back to step back one menu screen at a time 5 Print Touch to print the current photo or selected photos The printer status bar also appears on the top of most screens The information available on it varies according to what screen you are viewing Touch it to open the printer status
96. t Cartridge The photo printout appears cropped Cause You may have used the software application s Page Setup dialog box to select the paper size or type Solution Select paper size and type from the Features tab of the Printer Properties dialog box Troubleshooting The printout does not appear as it should Cause The paper may be marked scratched or wrinkled or the paper may be dark in color or contain metallic fibers Solution If the paper is damaged dark in color or contains metallic fibers the sensor may not detect paper type and size accurately Make sure the paper is clear free of scratches or wrinkles light colored and does not contain metallic fibers Select the appropriate paper type on the Features tab of the Printer Properties dialog box Bluetooth printing problems Before contacting HP support read this section for troubleshooting tips or goto the online support services at www hp com support Be sure to also read the documentation that came with your HP Bluetooth wireless printer adapter if you are using one and your device with Bluetooth wireless technology My Bluetooth device cannot find the printer No page came out of the printer Print quality is poor The photo printed with borders My computer cannot set the device name using the Bluetooth wireless connection My Bluetooth device cannot find the printer Solution Ifyou are using the optional HP Bluetooth
97. te Double click the HP Digital Imaging Monitor icon to open the HP Solution Center Right click the HP Digital Imaging Monitor icon to select from the following menu items HP Photosmart A620 series About View the printer software version installed printers and the printer name and serial number Launch Show HP Solution Center Opens the HP Solution Center About Shows the version of the HP Digital Imaging Monitor icon Close HP Digital Imaging Monitor Removes the HP Digital Imaging Monitor icon from the Windows taskbar The icon reappears when you restart the computer HP Photosmart A620 series Display Status Describes the current status of the printer Maintenance 7 Troubleshooting Before contacting HP support read this section for troubleshooting tips or go to the online support services at www hp com support Before you begin make sure All the cable connections between the printer and computer are secure You are using the most recent version of the printer software XX TIP HP recommends using a USB cable 3 meters 10 feet or less in length Using a longer USB cable may cause errors This section contains troubleshooting information for the HP Photosmart A620 series printer Software installation issues Printing and hardware issues Bluetooth printing problems Device messages Software installation issues The printer software did not install successfully One or mor
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99. ter s operating system is the proper version of Windows and that the computer is connected to the USB porton the back of the printer with a USB cable If that isn t the problem try the following 1 Disconnect the USB cable and power cord from the back of the printer 2 Uninstall the printer software a Fromthe Windows Start menu go to Programs gt HP gt HP Photosmart A620 series gt Uninstall Devices b Follow the onscreen instructions When the uninstall is complete restart the computer Reinstall the printer software Follow the onscreen installation instructions Connect the power cord to the back of the printer and turn on the printer When the computer prompts you connect the USB cable to the USB port on the back of the printer Qr oos o The HP Digital Imaging Monitor icon does not appear in the Windows taskbar Cause You may have selected Close HP Digital Imaging Monitor from the menu when you right clicked the HP Digital Imaging Monitor icon in the Windows Taskbar For more information see HP Digital Imaging Monitor icon on page 57 Solution Restart the computer The printer would not print when it was connected to the computer with a USB cable through another USB device Cause Two way communication between the printer and the computer was interrupted by another device attached to the hub Solution 1 Turn off the computer 2 Connect the printer directly to a USB port on the computer 3 M
100. ties dialog box Make sure you have selected the correct paper size For more information see Change the paper size on page 45 Print quality is poor Cause You may have magnified the photo too much The print cartridge may be running out of ink You may not be using the best paper type for the output You may be printing on the wrong side of the paper e You may have selected a low resolution setting on the digital camera You may need to clean the print cartridge Solution e Reduce the magnification Print a test page For more information see Print a test page on page 57 Replace the print cartridge if necessary For more information see Insert or replace the print cartridge on page 55 e Check the ink levels of the print cartridge from the Estimated Ink Level tab of the Toolbox For more information see Toolbox on page 53 Make sure you are using a paper type intended for the printer Use HP designed photo paper for best results when printing photos Choose paper that is specifically designed for the output rather than plain paper Use HP Advanced Photo Paper for best results when printing photos Make sure the paper is loaded with the side to be printed facing up Reduce the size ofthe image and try printing again For better results in the future set the digital camera to a higher photo resolution From the Device Services tab of the Toolbox click Clean the Prin
101. tray until it pops open more fully Do not attempt to extend it to a full horizontal position Doing so could damage the printer Gently pull the jammed paper to remove it from the back of the printer Lift the input tray up until it snaps back into paper loading position f you cannot grasp the edge of the jammed paper to remove it try the following Turn off the printer Turn on the printer The printer checks for paper in the paper path and will automatically eject the jammed paper Press OK to continue The paper loaded does not match the paper size selected Solution The paper loaded does not match the paper size selected Try the following 1 Change the type of paper selected for the print job 2 If your printer has multiple paper trays make sure the correct tray is selected for the print job 3 Make sure the correct paper is loaded in the paper tray 72 Troubleshooting The memory card has been inserted upside down Solution The memory card has been inserted upside down Remove the memory card and reinsert it with the gold contacts facing down The memory card is not inserted properly Solution The printer can detect the memory card but cannot read it Push the memory card gently into the memory card slot until it stops Insert only one memory card at a time Solution The printer has two or more different types of memory cards inserted simultaneously Alternatively a m
102. uding model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out Shop for ink supplies 75 Chapter 8 76 Shop for ink supplies 9 HP support and warranty This section contains the following topics Check the HP support Web site first HP support by phone HP Warranty Additional warranty options Check the HP support Web site first Check the documentation that came with the printer If you do not find the information you need check out the HP support Web site To check for online support 1 Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features e Fast access to qualified online support specialists Software and driver updates for the HP Photosmart e Valuable HP Photosmart and troubleshooting information for common problems Proactive device updates support alerts and HP newsgrams that are available when you register the HP Photosmart For Europe only Contact your local point of purchase If the HP Photosmart has a hardware failure you will be asked to bring it back to your local point of purchase Service is provided at no charge during the device limited warranty period After the warranty period y
103. x For more information see Printer Properties dialog box on page 39 Click the Features tab In the HP Real Life technologies Photo fix drop down list select the appropriate setting for the photo you are printing Maximum dpi Use maximum dpi mode to print high quality sharp images To get the most benefit from maximum dpi mode use it to print high quality images such as digital photographs When you select the maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP Photosmart printer will print Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space To print in Maximum dpi mode 1 Open the Printer Properties dialog box For more information see Printer Properties dialog box on page 39 Click the Features tab In the Paper Type drop down list click More and then select the appropriate paper type In the Print Quality drop down list click Maximum dpi EY NOTE To view the maximum dpi that the HP Photosmart printer will print click Resolution Select any other print settings that you want and then click OK Change the print settings for the print job This section describes how to change print settings such as paper type or print quality when printing from a computer This section contains the following topics Change the print quality Change the paper type Change the paper size Resize a photo
104. y card To print a photo index 1 Touch the Menu icon on the quick touch frame 2 Touch Print Options and then touch Print Index Page A photo index shows thumbnail views and index numbers for photos on a memory card Use an index card instead of photo paper to cut costs when printing index pages To print camera selected photos EY NOTE DPOF Digital Print Order Format provides information to the printer about photos preselected on the camera for printing along with information on the number of copies to be printed and other image settings 1 Insert a memory card that contains camera selected DPOF photos 2 Touch Yes when the printer asks you whether you want to print the camera selected photos To print a frame from a video clip 1 Insert a memory card that has a video clip on it 2 Navigate to the video clip and display it in 1 up view The first frame in the clip appears with the video icon overlaying it 3 Touch the icon to play the video clip 4 When the frame you want to print appears touch the Pause button and then touch the Print icon 5 To print multiple frames from the video clip touch the Pause button and then the Select button on each frame you want to print Then touch the 3 and then the Print icon EY NOTE The image resolution in video clips is typically lower than that of digital photos therefore you may notice that the print quality of your video clip frames is lower than the print qu

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