HP S2 User's Manual
Contents
1. 4 Scanner overview To switch from Power Save mode to Instant Lamp On mode select the Enable Instant Lamp On check box on the Settings tab of the HP Scanner Tools Utility To switch back to Power Save mode clear the Enable Instant Lamp On check box Scanner software The scanner comes with an assortment of scanning and document management programs including HP Smart Document Scan Software HP Scanner Tools Utilit HP Smart Document Scan Software open the software double click the HP Smart Document Scan Software icon on the desktop For more information see the HP Smart Document Scan Software Help r 5 HP Smart Document Scan Software guides you through the scanning process To se Main Window The Main Window is displayed when you open the HP Smart Document Scan software Use this window to complete the following tasks Start a scan Load the original in the document feeder select a profile and then click Scan The scan will be completed using the settings associated with the selected profile Work with profiles Create and modify profiles to specify the scanner settings and the actions to take on your scanned documents Scan Progress Window The Scan Progress Window opens when you start a scan Use this window to complete the following tasks View thumbnails of the pages as they are scanned Scan more pages Rescan pages individually Edit pages individually to crop rotate and deskew the images Reorganize or2. b On the More tab of the Properties dialog box move the Scanner JPEG Compression to the value that you want gt E NOTE Use the ISIS or TWAIN user interface to control compression in third party software 16 Useful scanner features Filter out color from a document color dropout Available color dropout options depend upon your scanner e HP Scanjet 7000 You can filter out a color channel red green or blue or up to three individual colors For specific colors the sensitivity setting controls how closely a scanned color must approximate the specified color e HP Scanjet 5000 You can filter out a color channel red green or blue Removing colors from the scan might reduce the scan file size and improve optical character recognition OCR results To select colors to eliminate from a scan in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the Color Dropout tab of the Properties dialog box specify the color dropout settings Only the color dropout options available for your scanner are selectable For information about the color dropout settings see the online help for the scanning software that you are using E NOTE The color channel filter only applies to grayscale scans and to black and white scans Specific colo
3. To find this file click Start point to Programs or All Programs point to HP point to Scanjet point to 7000 or 5000 and then click User Guide See also LCD Reader Control of the scanner buttons Getting assistance LCD Reader The LCD Reader is software that outputs the status of the LCD on the scanner front panel to the computer monitor as the LCD changes The LCD Reader enables accessibility software tools to express what is being shown on the scanner front panel To use the LCD Reader follow these steps 1 On your hard drive navigate to C Program Files Common Files Hewlett Packard Scanjet and then to the 7000 or 5000 directory 2 To open the program double click hpled exe E NOTE The LCD Reader is not able to display the LCD text when there is a USB connection error or the scanner is off Control of the scanner buttons 40 To prevent buttons from being pushed accidentally you can disable the buttons on the scanner front panel When the buttons are disabled you always start scans and copies from the computer using scanning software You can still press the Cancel x button on the scanner front panel to stop a scan or copy and the Power Save button to put the scanner into Power Save mode Product accessibility and support To turn off the scanner buttons follow these steps 1 2 Open the HP Scanner Tools Utility On the Profiles tab select the Disable front panel buttons check box To turn on
4. 35 not feeding 35 troubleshoot 35 misfeeds troubleshoot 35 multipick detection 17 multiple page feeds 35 O OK select button 4 order roller replacement 24 supplies 19 P pages missing troubleshoot 32 pages out of order 33 paper jams 37 misfeeds 35 not feeding 35 troubleshoot 35 paper path clean 20 feeding problems 35 parts order 24 Power Save mode 4 31 power supply troubleshoot cable 28 product support 40 profiles import and export 15 programs scan from 12 R reduce file size 16 Index replace rollers 24 reset scanner 30 rollers clean 21 replace 24 S scan cards 11 feeding problems 35 files too large 34 fragile items 36 from HP Smart Document Scan Software 12 from other programs 12 paper originals 9 scan profiles 14 scanner front panel buttons 3 reset 30 Scanner hardware compression 16 scanner lamp troubleshoot 4 31 screen reader 40 skewed images 34 software troubleshoot installation 28 uninstall and reinstall 28 30 speed troubleshoot 32 speed troubleshoot 33 streaks troubleshoot 37 stripes troubleshoot 34 supplies order 19 support 39 40 T troubleshoot basic tips 27 black scans 33 cables 28 check power 29 crooked images 34 cut off images 37 feeding problems 35 fragile items 36 fuzzy images 32 installation 28 jams 37 lamp stays on 4 31 large scan files 34 misfeeds 35 page order 33 pages missing 32 paper not feeding 35 power 31 reset scanner 30 scan
5. RONI 29 Check that the scanner has power 29 Resele Scanner nana Va A be ei IA bje See obi ss eds 30 Scanner has stopped working correctly e 30 scanner Operation problem s s sie evri ose cele eae aes acetic eee ae ede 31 Scanner will MOU TUM ON sine ati ae peak ai de ai dje wie a idi Rabe 31 Scanner lamp Stay S OM nata Ne ee a seen ete eds bee AEAEE SR 31 Scanner does not scan right away aaa 32 Scanner scans only one side of a two sided page e 32 Scanned pages are missing at the scan destination 32 Scanned MAGS IS WIZZY zana ee ae SA cols eh hs eh Ma oa oba zdel canta al bate stele 32 Scanned pages are out of order at the scan destination 33 Optimize scanning and task speeds ane 33 The scan is completely black or completely white 33 Scanned images are not straight ane 34 Vertical white stripes appear on the printed page 34 Scan files dre OO lal GO memana an ao ee even tote S ep deat ca toss T 34 Scanner buttons are not working correctly nna 34 Scanner paper path problems aaa 35 Paper jamming skewing misfeeds or multiple page feeds 35 Scanning ragile ongina S aces reset a ceca tact o obd aaa Re ve Geode saan 36 Paper does not feed from th
6. Simplex for one sided scans or Scan Duplex H for two sided scans Scan from HP Smart Document Scan Software You can start a scan from the HP Smart Document Scan Software 1 Do one of the following e Double click the HP Smart Document Scan Software icon on the computer desktop i a e Click Start point to Programs or All Programs point to HP point to Scanjet and then click HP Smart Document Scan Software 2 Selecta profile and then click Scan x TIP A description of the selected profile is displayed below the list 3 Follow the onscreen instructions to complete the scan For more information see the HP Smart Document Scan Software Help Scan from ISIS or TWAIN compliant scanning software You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant Generally the program is compliant if it has a menu option such as Acquire Scan Import New Object or Insert If you are unsure whether the program is compliant or what the option is see the documentation for that program 1 Start the scanning software and then select the ISIS or TWAIN data source 2 Select the settings that are appropriate for the documents that you are scanning 3 Carry out the appropriate actions to complete the scan 12 Use the scanner For more information see the online help for the scanning software Scan and copy 13 3 Useful scanner features Experienced document manag
7. Software 2 Click New The Create New Profile dialog box is displayed 3 In the Profile name box type the name you want or accept the default name X TIP You might want to set up the new profile based on an existing one To do so select the Copy settings from profile check box and then select an existing profile from the list 4 Click Continue The Profile Settings dialog box is displayed 5 Select the settings for the profile 14 Useful scanner features For more information see the HP Smart Document Scan Software Help Create scan profiles that use third party scanning software If you have scanning software that you want to use with your scanner you can create profiles that use your software To create a third party scan profile follow these steps 1 Turn on the scanner and start the HP Scanner Tools Utility 2 Click the Profiles tab 3 Inthe Other application profiles area click Create 4 Complete the fields in the Create Other Application dialog box e Application Enter the complete path and filename of the scanning software you want to use or click Browse to locate and select it e Title Enter a name for this profile as you want it to display in the scanner LCD list You can enter up to 32 characters 16 for double byte languages such as Chinese and Korean e Details Enter a description of up to 24 characters 12 for double byte languages 5 Command Line for Simplex Button and Command Line for Dupl
8. a surge protector ensure that the surge protector is plugged into an outlet and turned on Turn off the scanner power switch and turn off the computer After 60 seconds turn the scanner back on and then turn on the computer in that order The USB cable is connected between the scanner and the computer Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer If the USB cable is connected to a USB port on the front of the computer move it to a USB port on the back of the computer For additional USB troubleshooting information see www hp com support select your country region and then use the search tool to find USB troubleshooting topics Uninstall and then reinstall the HP Scanjet utilities 28 If checking the scanner cable connections did not solve the problem the problem might have occurred because of an incomplete installation Try uninstalling and then reinstalling the HP Scanjet utilities 1 Press the Power switch to the off position and then disconnect the USB cable and power cable from the scanner 2 Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following items e HP Scanjet 7000 Document ISIS TWAIN or HP Scanjet 5000 Document ISIS TWAIN e HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities 3 R
9. delete pages Complete the scan and process the document For more information click Help on the HP Smart Document Scan Software menu bar Scanner software 5 Chapter 1 HP Scanner Tools Utility Use the HP Scanner Tools Utility to configure the list of scan profiles on the scanner front panel to create scan profiles that use third party scanning software and to find information about scanner settings status and maintenance To open the utility do one of the following e Double click the HP Scanner Tools Utility icon on the desktop Press the Tools A button on the scanner front panel e Click Start point to Programs or All Programs point to HP point to Scanjet point to 7000 or 5000 and then click HP Scanner Tools Utility For more information see the HP Scanner Tools Utility Help 6 Scanner overview 2 Use the scanner The following topics describe the HP Scanjet scanner as well as how to scan or copy original documents e Load originals e Scan and copy Load originals For helpful information on loading your documents properly refer to the following topics e Document loading tips e Load documents e Load cards into the document feeder Document loading tips e The maximum capacity of the document feeder is 50 sheets of 75 g m 20 Ib paper When using heavier paper the maximum capacity is decreased e The card capacity of the document feeder is 10 cards e Be sure that your documents are wit
10. documents on wrinkled or very lightweight paper place the document in a clear heavyweight document sleeve no wider than 216 mm 8 5 in before loading them into the document feeder X TIP Ifyou do not have an appropriately sized document sleeve consider using a sleeve intended for use in a ring binder Trim the ring side edge so the sleeve is no more than 216 mm 8 5 in wide e Make sure that the hatch on the document feeder is securely latched To properly close the hatch press until you hear a click e Adjust the paper guides to the width of the documents Make sure that the paper guides touch the edges of the original If there is any clearance between the paper guides and the edges of the documents the scanned image might be skewed e When placing a stack of documents into the feeder gently set the stack in the document feeder Do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed the stack in the document feeder e Clean the scanning rollers if the rollers are visibly dirty or after scanning a document that has pencil writing on it See also Clean the paper path Clean the rollers Scanner paper path problems 8 Use the scanner Load documents 1 Pull up the document feeder extension and adjust the output tray 2 Adjust the paper guides to the width of the documents Take care not to overtighten the guides which can restrict paper feeding When scanning small or
11. press the Power switch to the on position 3 Restart the computer 4 After the computer has restarted try using the scanner e If the scanner works reconnect any additional USB devices one at a time try the scanner after connecting each additional device Disconnect any USB devices that prevent the scanner from working e If the scanner does not work uninstall and then reinstall the HP Scanjet drivers and utilities See also Uninstall and then reinstall the HP Scanjet utilities Check that the scanner has power The power cable is connected between the scanner and a power outlet Ensure that the power cable is securely connected between the scanner and a live electrical outlet If the power cable is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on Scanner initialization or hardware problems 29 Chapter 5 If the problem persists after verifying the above items follow these steps 1 Press the Power switch to the off position and then disconnect the power cable from the scanner 2 Wait 30 seconds 3 Reconnect the power cable to the scanner then press the Power switch to the on position See also Check the cables Reset the scanner If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the scanner you should reset the scanner To reset the scanner follow these steps 1 ad Close the HP
12. than the maximum number of pages Load fewer pages in the document feeder and remove pages from the output tray Clean the scanner paper path to help reduce misfeeds If misfeeds still occur clean the rollers If misfeeds still occur replace the rollers Scanner paper path problems 35 Chapter 5 See also e Document loading tips e Hardware Misfeed Multipick Detection e Clean the paper path e Clean the rollers e Replace the rollers Scanning fragile originals To safely scan fragile originals photographs or documents on wrinkled or very lightweight paper place originals in a clear heavyweight document sleeve that is no more than 216 mm 8 5 in wide before inserting into the document feeder X TIP If you do not have an appropriately sized document sleeve consider using a sheet protector intended for use in a ring binder Trim the ring side edge so the sleeve is no more than 216 mm 8 5 in wide Paper does not feed from the scanner Re load the pages into the document feeder ensuring that they make contact with the rollers The scanner hatch might not be securely latched Open the scanner hatch and then close it by pressing firmly A problem with the scanner hardware might exist Follow this procedure to test the scanner 1 Ensure that the power supply is securely connected between the scanner and a live electrical outlet or surge protector Check that the green LED on the power supply case is on to verify that
13. HP Scanjet 7000 5000 Scanner User Guide Contents 1 Scanner overview Sta ner NA NATO ai ee eno ea ee a obo ea ee drink adeaivauncuaietondraieteacedtetsaacmmiwtons 3 Scanner TOME panel DUMOMS aus ei bei kaja iv veke av jebe ea aad 3 Scanner lamp setting ai nana aa ae vane nan ae iko ara bande 4 SCAMMER SOM WANS a NE AN oe ee O AA 5 HP Smart Document Scan Software ene 5 FIPSSGanner TOOlS U Ul Mana ea ea Nea ke alors ale Aube shetes ait ee ao ne 6 2 Use the scanner EOAOONGMA S ote a aa je ee ejo ea Waverton ado bei obed oi je beat 7 Document ore 6 aie hill ekogeremen EN O arene Mente K O mmm O ONA 7 Loga dOCUMNEN Co ater ia ee PO Ore a ae eee 9 Load cards into the document feeder ene 11 Olah and CODY une sena e o ea ee ea a och eae ese eee eae 11 TIpS on scanning and COPYING viii ges aa nala a oa ee nad vd ace ea ipad neti 11 o al nomaine Scanner DUWONS sasiaren A a a ee a ee pajo ke 12 Scan from HP Smart Document Scan Software eeee 12 Scan from ISIS or TWAIN compliant scanning software 12 3 Useful scanner features Work Wii SCan prome sn aa aja ae ee ba be ane io a ni pe aimee 14 WAG WY ONS isso ce cient na ss ashe bale bar abies a e E oni ee ei vee ipad 14 Create HP Smart Document Scan Software profiles cccccccceeeceeeceeceeeeeeeesaeeeeeeeeeens 14 Create scan profiles that use third party scannin
14. Remove the cleaning cloth and unfold it 20 Care and maintenance 3 Place the unfolded cloth into the document feeder 4 Press the Tools 4 button to open the Scanner Tools Utility Click the Maintenance tab 5 Click the Clean button to feed the cloth through the scanner A CAUTION Wait two minutes for the components to dry before proceeding to the next step 6 Place up to five pages of printed paper in the scanner Scan and view the results 7 If streaks still appear repeat steps 3 through 5 The cleaning cloth can be cycled through the scanner up to five times within 30 minutes After that the cloth will dry out If repeated cycling of the cleaning cloth does not remove the streaks from the scanned images clean the rollers Clean the rollers As a guideline clean the rollers after every 5 000 scans Note that this guideline might vary based on the type of documents you are scanning and under the following conditions e If cleaning the paper path did not remove the streaks or scratches from the scanned images e If you experience repeated document jams Clean the rollers 21 Chapter 4 To clean the rollers follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Open the scanner hatch 4 Remove any visible lint or dust from the roller and its housing using either compressed air or a clean lint free cloth moistened with
15. Smart Document Scan Software and HP Scanner Tools Utility if they are open Disconnect the USB cable that connects the scanner to the computer Turn the computer off wait 60 seconds and then turn on the computer Reconnect the USB cable to a USB port on the back of the computer e Make sure that the USB cable is connected to the back of the scanner correctly The trident icon on the USB cable faces up when the cable is properly connected to the scanner e Try connecting the USB cable to a different USB port on the back of the computer Scanner has stopped working correctly If the scanner stops scanning follow these steps After each step start a scan to see if the scanner is working If the problem persists proceed with the next step 1 A cable might be loose Ensure that both the USB cable and power supply are properly connected Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the scanner is receiving power a Check that the green LED on the power supply case is on b Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the power supply is plugged into c If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective Contact www hp com support for assistance Unplug the power cable from the power source wait 60 seconds and then
16. already purchased an HP Care Pack Service please check the support conditions in your contract Getting assistance 41 index A accessibility 40 applications scan from 12 B Back button 4 black scans troubleshoot 33 blurry images 32 buttons scanner front panel 3 C cables troubleshoot 28 Cancel button 4 Care Pack Services 41 clean paper path 20 rollers 21 scanner glass 19 cleaning cloth 20 Color dropout 17 crooked images 34 customer support 39 cut off images troubleshoot 37 D disable scanner buttons 40 document feeder load cards 11 load paper 9 tips on loading 7 E export profiles 15 F features color dropout 17 Hardware Misfeed Multipick Detection 17 long page support 15 42 scan profiles 14 Scanner JPEG compression 16 feeding problems 35 fragile items scanning 36 fuzzy images 32 G glass clean 19 H hardware compression 16 Hardware Misfeed Multipick Detection feature 17 HP Care Pack Services 41 HP paper path cleaning cloth 20 HP Scanner Tools Utility Maintenance tab 19 uses for 6 HP Smart Document Scan Software scan from 12 import profiles 15 install software troubleshoot 28 ISIS compliant programs scan from 12 J jams troubleshoot 37 L lamp troubleshoot 4 31 LCD Reader 40 lines troubleshoot 34 long page support 15 M maintenance clean paper path 20 clean rollers 21 HP Scanner Tools Utility Maintenance tab 19 media jams 37 misfeeds
17. an from ISIS or TWAIN compliant scanning software Tips on scanning and copying e Ifthe scanner LCD does not display any scan or copy profiles open the HP Scanner Tools Utility to load the profiles onto the scanner e To reduce paper jams use scan settings that specify the actual dimensions of the pages that you are scanning e Tocancel a scan or copy press Cancel gt e If you press Scan Duplex the scanner processes both sides of the original regardless of the scan profile setting If you press Scan Simplex E the scanner processes only one side of the original Scan and copy 11 Chapter 2 e If you want to change the copy settings select Start copy software and then press either the Scan Simplex El or Scan Duplex button The HP Copy software starts on the connected computer where you can modify copy settings e You can create scan profiles that use third party scanning software For more information see the HP Scanning Tools Utility Help Scan from the scanner buttons To scan using the scanner buttons follow these steps 1 Load the originals 2 Use al and W to select the scan or copy profile you want 3 If you selected a copy profile press OK use and FF to specify the number of copies you want and then press OK x TIP If you selected a scan profile pressing OK displays the scan profile s file type color mode and resolution To return to the profiles list press 5 4 Press either Scan
18. are out of order at the scan destination Verify that the page order of the original document is correct before inserting into the document feeder Make sure that there are no staples paper clips or any other attached material such as adhesive notes that may cause the pages to feed incorrectly Verify that pages are not stuck together Place the first page of a multiple page document toward the back of the document feeder Optimize scanning and task speeds Several settings influence the total time for a scanning job When you want to optimize scanning performance consider the following information e Tooptimize performance make sure your computer meets the recommended system requirements To view minimum and recommended system requirements see www hp com select your country region search on your scanner model and then search on datasheet e Inthe scanning software choose the layout setting that matches the orientation of the originals in the document feeder e To optimize data transfer from the scanner to the scanning software on the computer enable scanner hardware JPEG compression Typically the use of scanner compression reduces the time to complete all color scans and grayscale scans with resolution above 300 dpi Scanner compression affects the rate of data transfer only and can be used with all output formats e If you are scanning to edit text the optical character recognition OCR software requires more processin
19. d document jams and cleaning the rollers did not help The roller replacement kit contains rollers and installation instructions To order the replacement kit go to www hp com support NOTE Theroller replacement kit is a consumable and is not covered under warranty or standard service agreements To replace the rollers follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Replace the rollers as described in the installation instructions that were included with the replacement kit 24 Care and maintenance 3 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner 4 Update the scanner maintenance history a Press the Tools 4 button on the scanner front panel to open on the HP Scanner Tools Utility b In the Record Replacement section of the Maintenance tab click Record Replacement For more information see the HP Scanner Tools Utility Help NOTE HP recommends that you replace the rollers every 100 000 scans The HP Scanner Tools Utility can remind you when service is needed which depends on many conditions and might be sooner than this replacement interval Replace the rollers 25 o Troubleshooting This section contains solutions for common problems with the scanner Scanner error codes Basic troubleshooting tips Scanner installation troubleshooting Scanner initialization or ha
20. d status and error messages Displays the number of copies you specified for copying Allows you to scroll the list of scan profiles view their details and specify the number of copies Press a and PF to scroll through profiles or specify number of copies Press OK to view scan profile details return to the list of profiles when viewing scan profile details and to specify the number of copies for a copy profile Starts a one sided scan or copy Starts a two sided scan or copy Opens the HP Scanner Tools Utility where you can perform the following tasks Configure the list of profiles on the scanner front panel Create scan profiles that use third party scanning software View information about scanner settings status and maintenance Cancels a scan or copy in progress Returns you to the list of profiles when you are viewing profile details or specifying number of copies for a copy profile Pressing when specifying number of copies cancels your selection The scanner supports two modes of lamp operation e In Power Save mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity If the scanner lamp has turned off and you want to scan either press the Power Save button or load originals into the document feeder e In Instant Lamp On mode the scanner lamp times out and turns off automatically after about 15 minutes of inactivity but it remains warm and ready to scan
21. d then select your scanner model from the list b Display the scanner properties e Windows 2000 Click Properties e Windows XP and Vista Right click your scanner model and then click Properties c Examine the buttons setting for your scanner e Windows 2000 Ensure that the Disable Device Events option is not selected e Windows XP and Vista Ensure the Take No Action option is not selected See also HP Scanner Tools Utility Scanner paper path problems Paper jamming skewing misfeeds or multiple page feeds Scanning fragile originals Paper does not feed from the scanner Originals are curling up in the scanner output tray The bottom of the scanned image is cut off The scanned images have streaks or scratches An item loaded in the scanner jams repeatedly Clear jams from the scanner paper path Paper jamming skewing misfeeds or multiple page feeds Check that all rollers are in place and that the roller doors and scanner hatch are closed If the pages look skewed as they feed into the scanner paper path check the resulting scanned images in the software to ensure that they are not skewed The pages might not be placed correctly Straighten the pages and adjust the paper guides to center the stack The paper guides must be touching the sides of the paper stack to work properly Please ensure that the paper stack is straight and the guides are against the paper stack The document feeder or output tray might contain more
22. e SCANNED a 36 Originals are curling up in the scanner output tray n 36 The bottom of the scanned image is cut Off e 37 The scanned images have streaks or scratches ne 37 An item loaded in the scanner jams repeatedly e 37 Clear jams from the scanner paper path cccccccccccceccceeececeececeeeceeeeseeesaeesseeeseeeeseees 38 Contact HP SUD DOM ne a ee E teke ba pale eh ao ot ateaeaeeawaeees 39 Product accessibility and support LODIRC IJE et A AE A RE O O ROE A IE O NE TR O anda A 40 Controltof the Scanner DUMONS sent ene ee a se NA lea E iv 40 GS THINGS SIS a a a ea esas IE IE A PAT MERE ME EMI TEMEN EMENA 41 1 Scanner overview This User Guide covers what you need to know about using your scanner e Scanner hardware e Scanner software Scanner hardware 1 Front panel 2 3 4 5 6 7 See also e Scanner front panel buttons e Scanner lamp setting Power save button Document feeder Latch to open scanner Power switch Power supply input USB input Scanner front panel buttons Use the buttons on the scanner front panel to start a scan and to configure some scanner settings Scanner overview 3 Chapter 1 a Db See also OK Select Scan Duplex Cancel e Scanner error codes e Useful scanner features Scanner lamp setting Description Displays available scan profiles an
23. e green LED on the power supply case is on o Ifthe green LED is not on ensure that power is available to the power outlet or surge protector that the power supply is plugged into o If power is available to the power outlet or surge protector but the green LED is still not on the power supply might be defective Contact www hp com support for assistance Scanner lamp stays on The scanner lamp should time out and turn off automatically after a period of inactivity about 15 minutes If the scanner lamp remains on after a long period of inactivity turn off the scanner wait 30 seconds and then turn the scanner back on Scanner operation problems 31 Chapter 5 E NOTE The scanner lamp does not turn off when paper is in the document feeder when in Instant Lamp On mode and when Energy Savings is turned off Scanner does not scan right away Make sure the scanner hatch is closed and that the power switch on the back of the scanner is in the on position If the scanner has not been used for awhile the scanner lamp might need to go through a warm up period before scanning can begin If the scanner lamp needs to warm up it takes a moment after starting the software or pressing a scanner button for scanning to begin You can enable Instant Lamp On mode in the HP Scanner Tools Utility Scanner scans only one side of a two sided page e When scanning using the scanner buttons press the Scan Duplex M button e When using a sca
24. ement professionals might be interested in the following scan features These features are available from any document TWAIN or ISIS application that allows you to modify the scan settings in its user interface e Work with scan profiles e Scan extra long documents e Reduce file size with hardware compression e Filter out color from a document color dropout e Hardware Misfeed Multipick Detection Work with scan profiles Scan profiles provide a fast efficient way to select the settings for frequently performed scanning tasks e You can use the HP Smart Document Scan Software to set up and modify profiles e You can use the Scanner Tools Utility to create profiles associated with ISIS or TWAIN compliant third party applications and to populate the scanner LCD list View profiles To view the existing HP Smart Document Scan Software profiles follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan Software 2 View the list of profiles To view all existing scan profiles follow these steps 1 Turn on the scanner and start the HP Scanner Tools Utility 2 Click the Profiles tab Create HP Smart Document Scan Software profiles To create an HP Smart Document Scan Software profile follow these steps 1 Click Start point to Programs or All Programs point to HP point to HP Smart Document Scan and then click HP Smart Document Scan
25. estart the computer 4 Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools 5 Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Troubleshooting Scanner initialization or hardware problems Check the USB connection Check that the scanner has power Reset the scanner Scanner has stopped working correctly Check the USB connection Check the physical connection to the scanner Use the cable that was included with the scanner Another USB cable might not be compatible with the scanner Ensure that the USB cable is securely connected between the scanner and the computer The trident icon on the USB cable faces up when the cable is properly connected to the scanner If the problem persists after verifying the above items try the following 1 Do one of the following tasks depending on how the scanner is connected to the computer e If the USB cable is connected to a USB hub or a docking station for a laptop disconnect the USB cable from the USB hub or the docking station and then connect the USB cable to a USB port on the back of the computer e Ifthe USB cable is directly connected to the computer plug it into a different USB port on the back of the computer e Remove all other USB devices from the computer except for the keyboard and the mouse 2 Press the Power switch to the off position wait 30 seconds and then
26. ex Button If your scanning application supports specific command line parameters for scanning enter them here 6 When you are done click OK 4 TIP If you later want to edit or delete the third party profile you created click either Edit or Delete in the Other application profiles area on the Profiles tab Import and export HP Smart Document Scan Profiles Profiles can be exported into and imported from an XML file so that administrators can set up profiles for a workgroup users can transfer their profiles from one machine to another and users can share custom profiles with each other Scan extra long documents By default the HP Smart Document Scan Software accepts a stack of originals up to 216 mm x 356 mm 8 5 in x 14 in You can choose to scan single pages up to 216 mm x 864 mm 8 5 in x 34 in E NOTE Ifthe scanner is set to scan long pages and a page jams up to 864 mm 34 in of document pages can be wrinkled as a result of the jam Therefore select scan profiles that specify long pages only when you are scanning pages longer than 356 mm 14 in Scan extra long documents 15 Chapter 3 To enable long page scans in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 Set the page size A On the Scan tab of the Profile Settings dialog box select Custom in the Size drop down list and then type the actual page d
27. g software 15 Import and export HP Smart Document Scan Profiles cccccccseccceeeceeeeeeeeeseeeeaeeeeees 15 Scan extra JONG documen ahi nek i ieee NEM SRE i Oe a 15 Reduce file size with hardware compression ccccececeeecceeeeceeeeaueeesceceueeseeeeausesseceseeeseess 16 Filter out color from a document color dropout ccc eeceeeceeeeeeeeeeseeeeeaeeeeseeeeeseeeesseeeesaaeees 17 Hardware Misfeed Multipick Detection ne 17 4 Care and maintenance HP Scanner Tools Utility Maintenance tab a 19 Order maintenance and SCANNING supplies ne 19 Clean ie Scannev glaS Sieen aka dobe ole a Ai kA obn k Popek de e Giuntaduiaecnds 19 ISAM De paper pali ni nana use A Me IS AA SE Ss A te ha a ie ea 20 Clean ino rollers ianen ek o Ne ei a ee a a Na ee dasi 21 FXG DIACE ANC TOMET sna o PONA Acad NS a ee et Se eko 24 5 Troubleshooting Scanner error CodeS a ne ra o E a Shade veke e ae ev analne re 26 Basic UOUDIESNOOUAG HOS xi ine ee E ala dnja as 27 Scanner installation troubleshooting a 28 Check the AD OS aa ee tee e ej ee de a Sa eb eee ade 28 Uninstall and then reinstall the HP Scanjet utilities 28 Scanner initialization or hardware problems ne 29 Check the USB ONNEGU OM si NU ke a aes es Pe S ENE
28. g time than for non OCR scans which is normal Wait for the item to scan E NOTE For the best OCR results scanner compression should be set to the minimum compression level or disabled e Scanning ata higher resolution than necessary increases scanning time and creates a larger file with no additional benefit If you are scanning at a high resolution set the resolution to a lower level to increase scanning speed See also e Reduce file size with hardware compression e Scan files are too large The scan is completely black or completely white The item might not be placed correctly in the document feeder Make sure that the item you are trying to scan is placed face down Scanner operation problems 33 Chapter 5 Scanned images are not straight Verify that the document feeder guides are centered on the scanner and set to an appropriate width for the original being scanned Make sure the paper guides touch the edges of the original Vertical white stripes appear on the printed page The destination printer might be out of toner or ink Scan a different original to the same printer to see if the issue lies with the printer If the second scan has the same problem try scanning to a different printer See also Clean the scanner glass Scan files are too large If the saved scan files are very large try the following e Verify the scan resolution setting o 200 dpi is sufficient for storing documents as images o gt Fo
29. gray reflective material should be lightly dusted if debris is present To clean the strips of glass follow these steps 1 Press the Power switch to the off position and then disconnect the USB cable and power supply from the scanner 2 Open the scanner hatch Care and maintenance 19 Chapter 4 3 Clean the glass by using a soft lint free cloth that has been sprayed with a mild glass cleaner A CAUTION Use only glass cleaner to clean the scanner glass Avoid cleaners that contain abrasives acetone benzene and carbon tetrachloride all of which can damage the scanner glass Avoid isopropyl alcohol because it can leave streaks on the glass Do not spray the glass cleaner directly on the glass If too much glass cleaner is applied the cleaner could leak under the glass and damage the scanner 4 Dry the glass with a dry soft lint free cloth 5 With a light touch dust the two small strips of gray reflective material with a dry soft lint free cloth 6 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner Clean the paper path If scanned images have streaks or scratches use the HP paper path cleaning cloth to clean the paper path NOTE If you experience repeated document jams clean the rollers To clean the paper path follow these steps 1 Open the sealed HP paper path cleaning cloth container starting at the notch Take care not to tear the cleaning cloth 2
30. he originals are clean and unwrinkled e Use a cleaning cloth in the scanner paper path e Clean the glass strips inside the document feeder e Clean the rollers manually See also Care and maintenance An item loaded in the scanner jams repeatedly e The item might not meet the guidelines for acceptable originals e The item might have something on it such as staples or self adhesive notes on the original that must be removed e Make sure the paper guides touch the edges of the original See also Load originals Scanner paper path problems 37 Chapter 5 Clear jams from the scanner paper path To clear a paper jam 1 Open the scanner hatch 2 Remove the originals or any obstructions from the paper path 3 Remove any debris paper staples clips etc that you see in the paper path 4 Close the scanner hatch until it snaps into place 5 Reload the unscanned originals in the document feeder 6 Resume scanning See also Clean the rollers Document loading tips 38 Troubleshooting Contact HP Support For support contact information see the printed Getting Started Guide that came with the scanner or see www hp com support Contact HP Support 39 Product accessibility and support Accessibility options on this scanner include an LCD Reader and the ability to enable and disable scanner buttons E NOTE The scanner User Guide is available in a Help format that is readable by most screen readers
31. hin these guidelines Width 52 mm to 216 mm 2 1 in to 8 5 in Lengih 74 mm to 864 mm 2 9 in to 34 in Weight 50 g m to 120 g m 13 3 Ib to 32 Ib e Inthe scanning software set the page size to match the width and length of the paper that you are scanning e The scanner document feeder can process cards that meet the following specifications Minimum size 52 mm x 74 mm 2 1 in x 2 9 in Maximum size 210 mm x 269 mm 8 3 in x 10 6 in Minimum weight 253 g m 12 points or 102 Ib Maximum weight 326 g m 15 points or 120 Ib Use the scanner T Chapter 2 e Scanning the following types of documents might result in paper jams or damage to the documents Wrinkled or creased Curled documents documents ie Torn documents Documents with paper clips or staples Carbon paper Coated paper Extremely thin translucent Paper with adhesive notes or paper flags attached Papers that are stuck i a 4 A i sf Q V Overhead transparencies Paper with wet substances such as glue or correction fluid OV OC together e Smooth out any folds or curls in your documents before placing them into the feeder If the leading edge of a document is curled or folded it may cause a paper jam e When loading paper that is smaller than 74 mm 2 9 in in one dimension such as business cards place the pages with the long side parallel to the paper guides e Toscan fragile documents such as photos or
32. iginals such as checks it is especially important that the paper guides fit snugly against the edges of the original Load originals 9 Chapter 2 3 Fan the stack of document pages to ensure that the pages do not stick together Fan the edge that will be pointing into the feeder in one direction and then fan that same edge in the opposite direction 4 Align the edges of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat p JO 4 s o 1 f F 5 Gently set the stack in the document feeder Load the pages face down with the top of the pages pointing into the feeder For best results do not drop the stack into the feeder and do not tap the top edge of the stack after you have placed it in the document feeder rN AQS a i 6 Verify that the paper guides are aligned with the edges of the stack 10 Use the scanner Load cards into the document feeder To load cards into the document feeder follow these steps 1 Place the stack of cards face down with the long dimension parallel to the paper guides 2 Adjust the paper guides to center the original Make sure the paper guides touch the edges of the original Scan and copy The following topics describe how to scan or copy originals using the scanner and the scanner software e Tips on scanning and copying e Scan from the scanner buttons e Scan from HP Smart Document Scan Software e Sc
33. imensions up to 216 mm x 864 mm 8 5 in x 34 in in the Width and Height boxes Q TIP Alternatively you can select Maximum in the Size drop down list The resulting scanned image size will be 216 mm 8 5 in wide and the actual page length up to 864 mm 34 in long NOTE In other scanning software the page size settings are on the Layout tab of the ISIS or TWAIN Advanced Settings dialog box NOTE Some scanning and destination software might not support all of the page sizes that the scanner accepts NOTE HP recommends scanning long pages individually at a resolution of 300 dpi or lower Reduce file size with hardware compression The scanner supports multiple levels of JPEG compression to increase the rate of data transfer from the scanner to the scanning software on the computer The scanner compresses the data during the scanning process The scanning software can uncompress the data in order to create scanned images JPEG compression works on grayscale and color scans To enable JPEG compression in an HP Smart Document Scan Software profile follow these steps mah Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 Turn on compression A On the Scan tab of the Profile Settings dialog box select the Use scanner compression for optimal speed check box Set how much compression should be performed a On the Scan tab of the Profile Settings dialog box click Advanced Settings
34. isopropyl alcohol 22 Care and maintenance 5 Reinsert the roller into the housing 6 Open the door on the inside of the scanner open the roller covers and then remove the rollers KV T Ty _ m a u im mar nI 7 Remove any visible lint or dust from the rollers and their housing using either compressed air or a clean lint free cloth moistened with isopropyl alcohol 8 Reinsert the rollers into the housing Rotate the rollers as you slide them to the left to match up the notches on the roller axle and axle holder Close the roller cover door and then close the door on the inside of the scanner Clean the rollers 23 Chapter 4 9 Clean the non removable rollers using either compressed air or a clean lint free cloth moistened with isopropyl alcohol 10 Close the scanner hatch and then reconnect the USB cable and power supply to the scanner 11 Press the Power switch to the on position and then update the scanner maintenance history a Press the Tools 4 button on the scanner front panel to open on the HP Scanner Tools Utility b In the Record Cleaning section of the Maintenance tab click Record Cleaning For more information see the HP Scanner Tools Utility Help Replace the rollers Replace the rollers under the following conditions e When the Maintenance Recommended dialog box indicates they are due for maintenance e If you experience repeate
35. n profile for a third party application verify that the application supports duplex scanning Scanned pages are missing at the scan destination When scanning pages that stick together are scanned as one item The hidden pages are not scanned HP Scanjet 7000 only The Misfeed Multipick Detection stops the scan if multiple pages are fed into the scanner at one time To enable the Misfeed Multipick Detection feature in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select a scan profile and then click Edit 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box select the Enable check box See also Document loading tips Scanned image is fuzzy Verify that the document original is not fuzzy HP Scanjet 7000 only Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data Such software cleans up the image and compresses the data Check for any obstructions in the scanner paper path and make sure the paper width guides are positioned appropriately Try another scan Clean the glass strips inside the document feeder Check the JPEG compression setting If scanner compression is high scanned data might be lost by the compression 32 Troubleshooting See also e Clean the scanner glass e Reduce file size with hardware compression Scanned pages
36. ning fragile items 36 speed 32 33 stops working 30 streaks 37 two sided scans 32 uninstall and reinstall software 28 30 warm up time 4 31 white lines 34 white scans 33 turn on scanner troubleshoot 31 TWAIN compliant programs scan from 12 two sided scans troubleshoot 32 U uninstall and reinstall software 28 30 USB cable troubleshoot 28 V vertical white stripes troubleshoot 34 W warm up time 4 31 warranty extended 41 Web sites order supplies 19 replacement parts 24 white scans troubleshoot 33 white stripes troubleshoot 34 43
37. plug it back in Restart your computer 30 Troubleshooting Use the Add Remove tool in Windows Vista the Programs and Features tool from the Control Panel to uninstall the following applications e HP Scanjet 7000 Document ISIS TWAIN or HP Scanjet 5000 Document ISIS TWAIN e HP Scanjet 7000 Utilities or HP Scanjet 5000 Utilities Reinstall using the HP Scanning Software CD that came with your scanner Reconnect the USB cable and power cable to the scanner and then press the Power switch to the on position Scanner operation problems Scanner will not turn on Scanner lamp stays on Scanner does not scan right away Scanner scans only one side of a two sided page Scanned pages are missing at the scan destination Scanned image is fuzzy Scanned pages are out of order at the scan destination Optimize scanning and task speeds The scan is completely black or completely white Scanned images are not straight Vertical white stripes appear on the printed page Scan files are too large Scanner will not turn on If the scanner will not turn on when you press the front panel scanner buttons check the following The scanner may be turned off Be sure the Power switch located on the back of the scanner is in the on position The scanner may have been unplugged Check to see that the power supply has not become disconnected from the scanner or unplugged from the power source The power supply might not be working o Check that th
38. r filters apply to all color modes NOTE Usethe ISIS or TWAIN user interface to filter out color in third party scanning software Hardware Misfeed Multipick Detection NOTE Hardware Misfeed Multipick Detection is only available on the HP Scanjet 7000 The HP Scanjet 5000 supports Software Multipick Detection The Misfeed Multipick Detection feature stops the scan or copy process if it senses that multiple pages are fed into the scanner at one time e HP Scanjet 7000 This feature is enabled by default e HP Scanjet 5000 Software Multipick Detect is disabled by default You might want to disable the Misfeed Multipick Detection feature if you are scanning multipart forms a use that HP does not recommend To change the Misfeed Multipick Detection setting in an HP Smart Document Scan Software profile follow these steps 1 Open the HP Smart Document Scan Software 2 Select ascan profile and then click Edit Hardware Misfeed Multipick Detection 17 Chapter 3 3 On the Scan tab of the Profile Settings dialog box click Advanced Settings 4 On the More tab of the Properties dialog box e Clear the Enable check box located under the Misfeed Multipick Detection heading to disable this feature e Select the Enable check box to enable this feature 18 Useful scanner features 4 Care and maintenance This section presents information about how to care for and maintain the scanner e HP Scanner Tools U
39. r most fonts 300 dpi is sufficient for using optical character recognition OCR to create editable text o For Asian fonts and small fonts 400 dpi is the recommended resolution Scanning at a higher resolution than necessary creates a larger file with no additional benefit e Color scans create larger files than do black and white scans e If you are scanning a large number of pages at one time consider scanning fewer pages at a time to create more smaller files e HP Scanjet 7000 only Use the Kofax Virtual ReScan Software which shipped with your scanner to process the scanned data Such software cleans up the image and compresses the data which can result in a smaller file See also Reduce file size with hardware compression Scanner buttons are not working correctly After each step press a button to see if it is working correctly If the problem persists proceed with the next step 1 Acable might be loose Ensure that the USB cable and the power supply are securely connected 2 The HP Scanner Tools Utility might have been used to disable the buttons If so use the HP Scanner Tools Utility to re enable the buttons 3 Turn off the scanner wait 30 seconds and then turn the scanner back on 34 Troubleshooting Restart your computer 5 lfthe problem persists the buttons might be disabled outside of the HP Scanner Tools Utility Try the following procedure a Open Control Panel select Scanners and Cameras an
40. rdware problems Scanner operation problems Scanner buttons are not working correctly Scanner paper path problems Contact HP Support For additional troubleshooting see the Help for the HP scanning program that you are using Scanner error codes For help responding to an error code see the appropriate topics below Error Code Description USB Error 1 Check the USB connection between the scanner and the computer 2 Use the Windows Device Manager tool to verify that the computer recognizes the scanner e Windows 2000 XP XP 64 bit The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel e Vista Vista 64 bit If you have the categorized Control Panel view select Control Panel select Hardware and Sound and then select Device Manager If you have the Classic view select Control Panel then select Device Manager 3 If the computer does not recognize the scanner uninstall and then reinstall the scanner software 4 lfthe problem persists see www hp com support Paper Jam A document feeder paper jam has been detected Open the hatch and clear the jam Hatch Open The hatch on the document feeder is open or not securely latched Please close the hatch by pressing until you hear a click and then rescan Motor Failure Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed see ww
41. the power supply is functional 2 Ifthe power supply is connected to a surge protector ensure that the surge protector is plugged into an outlet and turned on 3 Disconnect the power supply from the scanner and turn off the computer After 60 seconds reconnect the power supply to the scanner and then turn on the computer in that order 4 Try to rescan See also e Clean the paper path e Clean the rollers e Replace the rollers Originals are curling up in the scanner output tray Under dry conditions lightweight originals such as those printed on carbonless copy paper may curl in the output tray To minimize curl flatten curled edges on the originals before placing them in the document feeder If you cannot flatten curled edges make sure the curled edges are facing down when you place the originals in the document feeder 36 Troubleshooting The bottom of the scanned image is cut off By default the scanning software can scan media that is up to 356 mm 14 in long For longer pages the end of the document is not included in the scanned image Verify that you have specified an appropriate page size in the scanning software See also Scan extra long documents The scanned images have streaks or scratches After each step try another scan to see if the streaks or scratches are still apparent If so then try the next step For information on cleaning the scanner see the Care and maintenance section e Check that t
42. the scanner buttons clear the Disable front panel buttons check box NOTE You must have administrative privileges on the computer to change the setting of this check box Getting assistance In order to get the best results from your HP product please consult the following HP support offerings 1 2 Review the troubleshooting chapter in this guide See the HP online support website at www hp com support or contact your point of purchase HP online support is available to all HP customers It is the fastest source for up to date product information and expert assistance including the following features e Online chat and email access to qualified online support specialists e Software firmware and driver updates for your product e Valuable product and troubleshooting information for technical issues e Proactive product updates support alerts and HP newsletters available when you register your product HP support by phone e Support options and fees vary by product country region and language e Fees and policies are subject to change without notice Please see www hp com support for the latest information Post warranty period After the limited warranty period help is available online at www hp com support Extending or upgrading your warranty If you would like to extend or upgrade the product s warranty please contact your point of purchase or see the HP Care Pack Services at www hp com support If you
43. tility Maintenance tab e Order maintenance and scanning supplies e Clean the scanner glass e Clean the paper path e Clean the rollers e Replace the rollers Occasional cleaning of the scanner helps ensure high quality scans The amount of care necessary depends upon several factors including the amount of use and the environment You should perform routine cleaning as necessary A CAUTION Before placing an item in the document feeder make sure that the item does not contain wet glue correction fluid or other substances that can be transferred to the interior of the scanner Make sure there are no curls wrinkles staples paper clips or any other attached material Sheets should not be stuck together HP Scanner Tools Utility Maintenance tab The Maintenance tab of the HP Scanner Tools Utility displays the scanner usage maintenance history and settings You can record scanner maintenance and change the setting for maintenance alerts For detailed information see the HP Scanner Tools Utility Help To open the Help press the Tools button on the scanner front panel and then click Help in the dialog box Order maintenance and scanning supplies You can purchase maintenance parts for your scanner 1 Visit the HP scanner parts Web site at www hp com buy parts 2 Select your language and then click the arrow Clean the scanner glass Both strips of glass in the scanner should be cleaned periodically The two small strips of
44. using an OCR shortcut make sure that the original document is clear and crisp enough to be scanned Make sure that the USB and power cables are firmly seated in their respective connectors on the back of the scanner and that the power cord is plugged into a working electrical outlet If you have connected the scanner to the computer through a USB hub or through a USB port on the front of the computer disconnect the scanner and then reconnect it to a USB port on the back of the computer Make sure that the scanner buttons are enabled Turn off the scanner wait 60 seconds and then turn on the scanner Make sure the scanner latch is closed Restart the computer If you continue to have problems it is possible that your HP scanning software firmware or associated drivers are out of date or have become corrupted See www hp com support to locate software firmware and driver updates for your scanner See also Reset the scanner Check that the scanner has power Check the cables Basic troubleshooting tips 27 Chapter 5 Scanner installation troubleshooting e Check the cables e Uninstall and then reinstall the HP Scanjet utilities Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector If the power cable is connected to
45. w hp com support Lamp Error Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed see www hp com support 26 Troubleshooting continued Error Code Description Paper Error The document feeder cannot pick up the paper or the paper is jammed Follow these steps to resolve the error 1 Remove the paper from the document feeder 2 Sort through the stack to make sure the sheets are not stuck together 3 Make sure the paper meets the size and weight specifications as specified in the scanner User Guide 4 Replace the stack of originals and try again Hardware Error Two conditions could generate this error e A hardware failure occurred Press the Power switch to the off position Wait 30 seconds and then press the Power switch to the on position If the message is still displayed see www hp com support e The scanner requires routine maintenance View the maintenance message on your computer screen Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loose cables can cause your scanner to produce fuzzy scans operate in an unexpected manner or fail to operate Always check the following items when you encounter scanning problems If scans are fuzzy check to see if the glass strips inside the document feeder are dirty or smudged If so clean the glass strips If you are scanning a document
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