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HP D5300 User's Manual

1. e Ifyou are connecting the HP Photosmart through a USB hub make sure the hub is turned on If the hub is on try connecting directly to your computer Check other printers or scanners You might need to disconnect older products from your computer Try connecting the USB cable to another USB port on your computer After you check the connections try restarting your computer Turn the HP Photosmart off and then on again e If necessary remove the software you installed with the HP Photosmart and then install it again For more information see Uninstall and reinstall the software on page 85 Information on paper The HP Photosmart is designed to work well with most paper types Test a variety of paper types before buying a large quantity Find a paper type that works well and is easy to purchase HP Premium papers are designed for the best quality results In addition follow these tips Do not use paper that is too thin that has a slick texture or that stretches easily It can feed incorrectly through the paper path causing paper jams e Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool dry place When you are ready to print remove only the paper you plan to use immediately When you have finished printing return any unused photo paper to the plastic bag Always hold photo paper by the edges Fingerprints on photo paper can reduce print qu
2. Perform special print jobs 39 Chapter 7 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Pages per sheet list click 2 4 6 8 9 or 16 7 Ifyou want a border to appear around each page image printed on the sheet of paper select the Print page borders check box 8 In the Page order list click an appropriate page order option The sample output graphic is numbered to show how the pages will be ordered if you select each option 9 Click OK and then click Print or OK in the Print dialog box Print a multiple page document in reverse order Because of the way the paper feeds through the HP Photosmart the first page that prints is print side up at the bottom of the stack Usually this means you need to put the printed pages in the correct order ENWAU A better way is to print the document in reverse order so that the pages are stacked correctly OBWNMEH AC TIP Get this option as a default setting so you do not have to remember to set it every time you print a multiple page document To print a multiple page document in reverse order 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 40 Print from your computer
3. S D as Uv 0 fo e e a 3 D a Chapter 9 Related topics e Shop for ink supplies on page 67 e Replace the print cartridges on page 54 e Use the print cartridge protector on page 60 Use the print cartridge protector In some countries regions when you purchase a photo print cartridge you might also receive a print cartridge protector In other countries regions a print cartridge protector comes in the box with the HP Photosmart If neither your print cartridge nor the HP Photosmart came with a print cartridge protector you can use an airtight plastic container to protect your print cartridge The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used Whenever you remove a print cartridge from the HP Photosmart with the intention of using it again later store it in the print cartridge protector For example store the black print cartridge in a print cartridge protector if you are removing it so you can print high quality photos with the photo and tri color print cartridges To insert a print cartridge into the print cartridge protector A Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place 60 Maintain the HP Photosmart To remove the print cartridge from the print cartridge protector A Press down on the top of the print cartridge protector to r
4. 4 Pull the print cartridge toward you out of its slot 5 If you are removing the black print cartridge in order to install the photo or gray photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container 6 Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab CH 5 CH S D as v 0 e S e a 3 D a Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Also do not re tape the print cartridges Doing so can result in clogs ink failure and bad electrical connections 56 Maintain the HP Photosmart 7 Hold the print cartridge with the HP logo on top and insert the new print cartridge into the empty cartridge slot Make sure you push the print cartridge in firmly until it snaps into place If you are installing the tri color print cartridge slide it into the left slot If you are installing a black photo or gray photo print cartridge slide it into the right slot E 77 fe g e lt a a sf ki lt Z D g S D If you installed a new print cartridge the HP Photosmart prints a print cartridge alignment page 9 When prompted ensure plain
5. 54 Maintain the HP Photosmart Choose the right cartridge combination Choose the best combination of cartridges for your print job e Everyday printing Use a black cartridge along with a tri color cartridge e Color photos Use a photo cartridge along with a tri color cartridge e Black and white photos Use a gray photo cartridge along with a tri color cartridge To replace the print cartridges 1 Make sure the HP Photosmart is on A CAUTION If the HP Photosmart is off when you open the print cartridge door to access the print cartridges the HP Photosmart will not release the cartridges for changing You might damage the HP Photosmart if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the HP Photosmart E a bel 2 e a a x o E 8S 3 Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left Work with print cartridges 55 Chapter 9 If you are replacing the black photo or gray photo print cartridge remove the print cartridge from the slot on the right Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges
6. bei E 5 te fe lt Kd amp Q 5 o ke Errors 129 Chapter 11 For more information see e Replace the print cartridges on page 54 e Troubleshoot print cartridges on page 74 4 P e E oO Ed gt fo bel ay Ei Q 130 Troubleshooting 12 HP warranty and support Hewlett Packard provides Internet and phone support for the HP Photosmart This section contains the following topics Warranty Warranty Print cartridge warranty information Support process Before you call HP support HP support by phone Additional warranty options HP Quick Exchange Service Japan HP Korea customer support Prepare the HP Photosmart for shipment Pack the HP Photosmart E e 2 2 5 D KK E gt 2 E ke 6 z Q T For more information about the warranty see the printed documentation that came with the HP Photosmart Print cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device This warranty does not cover HP ink products that have been refilled remanufactured refurbished misused or tampered with During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached The end of warranty date in YYYY MM DD format may be found on the product as indicated For a copy of the HP Li
7. Cause The document is corrupt Solution Try printing another document from the same software application If this works then try printing a previously saved version of the document that is not corrupt Nothing happens when try to print Cause The HP Photosmart is turned off Solution Look at the On button located on the top of the HP Photosmart If it is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart Cause The HP Photosmart is busy with another task Solution Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP Photosmart check your computer to see if there are any messages Cause The HP Photosmart is not the selected printer Solution Make sure the HP Photosmart is the selected printer in your software application bei E 5 e lt Kd amp Q S o ke Print troubleshooting 97 4 fo E oO n gt fo e ay 3 Chapter 11 A TIP You can set the HP Photosmart as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications Cause The computer is not communicating with the HP Photosmart Solution If the HP Photosmart is not properly connected to the computer
8. oO n gt fo bel ay Q Chapter 11 Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause One or both of the print cartridges are not installed or are installed incorrectly Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause The print cartridge is defective or not intended for use in this device 128 Troubl
9. S D Maintain the HP Photosmart 53 Chapter 9 Handle the print cartridges Before you replace or clean a print cartridge you should know the part names and how to handle the print cartridges Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Hold the print cartridges by their black plastic sides with the label on top Do not touch the copper colored contacts or the ink nozzles CH 5 CH S D ea 0 v E e Lg e o 3 D a E NOTE Handle the print cartridges carefully Dropping or jarring cartridges can cause temporary printing problems or even permanent damage Replace the print cartridges Follow these instructions when you need to replace print cartridges E NOTE When the ink level for the print cartridge is low a message appears on the display You can also check the ink levels by using the Printer Toolbox available through the HP Photosmart Software on your computer or through the Print Properties dialog box on your computer If you do not already have replacement print cartridges for the HP Photosmart go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE At this time some portions of the HP Web site are available in English only
10. Cause The HP Photosmart prompts you to insert the next disc when printing multiple CD DVDs in a print job Solution Remove the CD DVD holder from the CD DVD tray Remove the printed CD DVD from the holder Load the next disc onto the CD DVD holder with the 106 Troubleshooting printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray When the HP Photosmart detects the holder the prompt disappears The HP Photosmart does not detect a CD DVD on the holder Cause You inserted the CD DVD holder into the CD DVD tray without loading a CD DVD onto the holder Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray Cause You might have loaded the CD DVD upside down on the holder Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray The HP Photosmart stalled while printing a CD DVD Cause The HP Photosmart pulls the CD DVD holder through the device while printing on the CD DVD The holder can protrude about 7 5 cm 3 inches from the back of the device If there is not sufficient spac
11. Design for recycling has been incorporated into this product The number of materials has been kept to a minimum while ensuring proper functionality and reliability Dissimilar materials have been designed to separate easily Fasteners and other connections are easy to locate access and remove using common tools High priority parts have been designed to access quickly for efficient disassembly and repair For more information visit HP s Commitment to the Environment Web site at www hp com hpinfo globalcitizenship environment index html This section contains the following topics e Paper use e Plastics e Material safety data sheets e Recycling program e HP inkjet supplies recycling program Energy Star notice e Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281 2002 138 Technical information Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life Material safety data sheets Material safety data sheets MSDS can be obtained from the HP Web site at www hp com go msds Recycling program HP offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronic recycling cente
12. The Declaration of Conformity in this document complies with ISO IEC 17050 1 and EN 17050 1 It identifies the product manufacturer s name and address and applicable specifications recognized in the European community HP Photosmart D5300 series declaration of conformity Gd DECLARATION OF CONFORMITY gege according to ISO IEC 17050 1 and EN 17050 1 Manufacturer s Name Hewlett Packard Company DoC SDGOB 0732 rel 1 0 Manufacturer s Address 16399 West Bernardo Drive San Diego CA 92127 USA declares that the product Product Name HP Photosmart D5300 Series Q8360A Regulatory Model SDGOB 0732 Product Options ALL Power Adapter 0957 2177 0957 2178 conforms to the following Product Specifications SAFETY IEC 60950 1 2001 EN60950 1 2001 IEC 60825 1 Ed 1 2 2001 EN 60825 1 A2 A1 2002 LED GB4943 2001 EMC CISPR 22 1997 A1 2000 A2 2002 EN55022 1998 A1 2000 A2 2003 Class B CISPR 24 1997 A1 2001 A2 2002 EN 55024 1998 A1 2001 A2 2003 Class B IEC 61000 3 2 2000 A1 2000 A2 2005 EN 61000 3 2 2000 A2 2005 IEC 61000 3 3 1994 A1 2001 EN 61000 3 3 1995 A1 2001 FCC Title 47 CFR Part 15 Class B ICES 003 Issue 4 GB9254 1998 GB17625 1 2003 c 9 CG bc E ke 5 T P E oO o ke Supplementary Information 1 The product herewith complies with the requirements of the EMC Directive 2004 108 EC and the Low Voltage Directive 73 23 EEC and carries the CE Markin
13. pour le recyclage des quipements lectriques et lectroniques usag s Le tri l vacuation et le recyclage s par s de vos quipements usag s permettent de pr server les ressources naturelles et de s assurer que ces quipements sont recycl s dans le respect de la sant humaine et de l environnement Pour plus d informations sur les lieux de collecte des quipements usag s veuillez contacter votre mairie votre service de traitement des d chets m nagers ou le magasin o vous avez achet le produit Entsorgung von Elektrogerdten durch Benutzer in privaten Haushalten in der EU Dieses Symbol auf dem Produkt oder dessen Verpackung gibi an dass das Produkt nicht zusammen mit dem Restm ll entsorgt werden darf Es obliegt daher Ihrer Verantwortung das Ger t an siner entsprechenden Stelle f r die Entorgung Ger Wederverwerlung von Deenen eller Art abzugeben 8 ein Wertstolihoh Dis separate Sammlung und des Recyceln Ihrer allen Elektroger te zum Zeitpunkt ihrer Entsorgung tr gt zum Schutz der Umweli bei und gew hrleisiei dass sie aut eine Ari und Weise recyeeli werden die keine Gef hrdung f r die Gesundheit des Menschen und der Umwelt darstellt Weitere Informationen dar ber wo Sie alte Elektroger te zum Recyceln abgeben k nnen erhalten Sie bei den rilichen Beh rden Werlstoffhdfen oder dort wo Sie das Ger t erworben haben Smaltimento di apparecchiature da rottamare da parte di privati nell Unione Europea Questo simbolo c
14. 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Advanced tab 6 Inthe Layout Options area select Front to Back in the Page Order option NOTE If you set your document to print on both sides of the page the Front to Back option is not available Your document will automatically print in the correct order 7 Click OK and then click Print or OK in the Print dialog box E NOTE When you are printing multiple copies each set is printed completely before the next set is printed Reverse an image for iron on transfers This feature reverses an image so you can use it for iron on transfers This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original To reverse an image for iron on transfers 1 On the File menu in your software application click Print 2 Make sure the HP Photosmart is the selected printer 3 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 4 Click the Features tab 5 Inthe Paper Type drop down list click More and then select HP Iron on Transfer from the list 6 Ifthe selected size is not what you want click an appropriate size in the
15. Cause The computer is not communicating with the HP Photosmart bei E 5 te fo lt wn amp Q S o ke Print troubleshooting 95 Chapter 11 Solution If the HP Photosmart is not properly connected to the computer communication errors can occur Make sure the USB cable is connected to the HP Photosmart and the computer as shown below If the connections are secure and nothing has printed several minutes after you sent a print job to the HP Photosmart check the status of the HP Photosmart In the HP Photosmart Software click Status For more information see Communication problems over a USB connection on page 69 Cause The HP Photosmart is turned off Solution Look at the On button located on the top of the HP Photosmart If it is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart Cause The HP Photosmart experienced an error Solution Turn the HP Photosmart off and then unplug the power cord Plug the power cord back in and then press the On button to turn on the HP Photosmart Cause The status of the printer driver has changed Solution The printer driver status might have changed to either offline or stop printing To check the printer driver status 1 In the HP Solution Center click the device tab 2 Cl
16. HP Photosmart Related topics Clean the area around the ink nozzles on page 64 Clean the area around the ink nozzles If the HP Photosmart is used in a dusty environment a small amount of debris might accumulate inside the device This debris can include dust hair carpet or clothing fibers When debris gets on the print cartridges it can cause ink streaks and smudges on printed pages Ink streaking can be corrected by cleaning around the ink nozzles as described here E NOTE Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP Photosmart Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers A TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not touch the copper colored contacts or ink nozzles Touching these parts can result in clogs ink failure and bad electrical connections To clean the area around the ink nozzles 1 Turn on the HP Photosmart and open the print cartridge door The print carriage moves to the far right side of the HP Photosmart 2 Wait unti
17. If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Photosmart more paper jams are likely to occur 3 Lower the print cartridge door Also lower the output tray if it is raised eil E 5 fe lt Kd amp Q 5 o ke Troubleshooting tips 3 Chapter 11 4 Press OK to continue the current job Troubleshoot print cartridges If you are experiencing problems with printing you might have a problem with one of the print cartridges Do the following To troubleshoot print cartridges 1 Remove the black print cartridge from the slot on the right Do not touch the ink nozzles or the copper colored contacts Check for possible damage to the copper colored contacts or ink nozzles Make sure the clear plastic tape has been removed If itis still covering the ink nozzles gently remove the clear plastic tape by using the pink pull tab Make sure you do not remove the copper colored tape containing the electrical contacts Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape 2 Reinsert the print cartridge by sliding it forward into the slot Then push the print cartridge forward until it clicks into the socket 3 Repeat steps 1 and 2 for the tri color print cartridge
18. It might not print evenly and the ink can bleed into these papers e Extremely smooth shiny or coated papers not specifically designed for the HP Photosmart They can jam the HP Photosmart or repel the ink e Multi part forms such as duplicate and triplicate forms They can wrinkle or get stuck and the ink is more likely to smear Envelopes with clasps or windows They can get stuck in the rollers and cause paper jams Banner paper Load paper Load paper This section describes the procedure for loading different types and sizes of paper into the HP Photosmart for your printouts Load paper 17 Chapter 6 A TIP To help prevent rips wrinkles and curled or bent edges store all paper flat in a resealable bag If the paper is not stored properly extreme changes in temperature and humidity might result in curled paper that does not work well in the HP Photosmart This section contains the following topics e Load full size paper e Load up to 13 x 18 cm 5 x 7 inch photo paper e Load postcards Hagaki or index cards e Load envelopes e Load other types of paper Load full size paper You can load many types of letter or A4 paper into the main input tray of the HP Photosmart To load full size paper 1 Raise the output tray to load paper into the main input tray 2 Slide the paper width guide to its outermost position 3 Tap a stack of paper on a flat surface to align the
19. Remove the new print cartridge from its packaging and being careful to touch only the black plastic gently remove the plastic tape by using the pink pull tab Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape A CAUTION Do not touch the copper colored contacts or ink nozzles Also do not re tape the print cartridges Doing so can result in clogs ink failure and bad electrical connections 78 Troubleshooting Hold the print cartridge with the HP logo on top and insert the new print cartridge into the empty cartridge slot Make sure you push the print cartridge in firmly until it snaps into place If you are installing the tri color print cartridge slide it into the left slot If you are installing a black photo or gray photo print cartridge slide it into the right slot If you installed a new print cartridge the HP Photosmart prints a print cartridge alignment page When prompted ensure plain white paper is loaded in the input tray then press OK Troubleshooting tips T9 eil E 5 e lt wn amp Q S o ke 4 P fo E oO n gt fo bel ay Ei Q Chapter 11 10 The HP Photosmart prints a test page aligns the print head and calibrates the printer Recycle or discard the page A success or failure message appears NOTE Ifyou have colored paper loaded in the input tray w
20. You can load up to 13 x 18 cm 5 x 7 inch photo paper into the photo tray of the HP Photosmart For the best results use 13 x 18 cm 5 x 7 inch HP Premium Plus Photo Paper or HP Premium Photo Paper Load paper 19 Chapter 6 To load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray 1 Raise the photo tray lid to load photo paper in the photo tray 2 Insert the stack of photo paper into the photo tray with the short edge forward and the print side down Slide the stack of photo paper forward until it stops If the photo paper you are using has perforated tabs load the photo paper so that the tabs are closest to you 3 Slide the paper length and paper width guides inward against the stack of photo paper until the guides stop Do not overload the photo tray make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide 4 Lower the photo tray lid Related topics e Recommended papers for printing on page 15 e Print photos from the control panel on page 48 e Print a borderless image on page 35 e Print a photo on photo paper on page 35 Load postcards Hagaki or index cards You can load postcards Hagaki and index cards in the photo tray To load postcards Hagaki or index cards in the photo tray 1 Raise the photo tray lid to load cards in the photo tray 2 Insert the stack of cards into the photo tray with the s
21. communication errors can occur Make sure the USB cable is connected to the HP Photosmart and the computer as shown below If the connections are secure and nothing has printed several minutes after you sent a print job to the HP Photosmart check the status of the HP Photosmart In the HP Photosmart Software click Status For more information see Communication problems over a USB connection on page 69 Cause The HP Photosmart has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 71 Cause The HP Photosmart is out of paper Solution Load paper in the input tray For more information see Load paper on page 17 Cause The print carriage has stalled 98 Troubleshooting Solution Turn the HP Photosmart off and open the print cartridge door Remove any objects that are blocking the print carriage including any packing materials and then turn the HP Photosmart on again The pages in my document came out in the wrong order Cause The print settings are set to print the first page of your document first Because of the way the paper feeds through the HP Photosmart this means the first page will be print side up at the bottom of the stack Solution Print the document in reverse order When the document finishes printing the pages will be in correct order For more information see Print a multiple page document in
22. country region If you deleted this icon from your desktop click the Start menu point to the HP folder then click Shop for Supplies To order print cartridges through the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device 2 Click the Estimated Ink Levels tab 3 Click Print Cartridge Ordering Information The print cartridge reorder numbers appear 4 Click Order Online HP sends detailed printer information including model number serial number and ink supply levels to an authorized online reseller The supplies you need are preselected you can change quantities add or remove items and then check out 2 2 2 gt Ed x CH 2 E E o Shop for ink supplies 67 Chapter 10 Ka 7 e Kl z ki E KA E Kl n 68 Shop for ink supplies 11 Troubleshooting This section contains the following topics e Troubleshooting tips e Hardware setup troubleshooting e Software installation troubleshooting e Print quality troubleshooting e Print troubleshooting e Memory card troubleshooting e CD DVD print troubleshooting Errors Troubleshooting tips This section contains the following topics e Comm
23. including letters and transparencies Two sided Duplex Printing Print two sided pages with the HP Photosmart This section contains the following topics e Create printing shortcuts e Delete printing shortcuts Related topics e Print a borderless image on page 35 e Print a photo on photo paper on page 35 e Print on transparencies on page 41 e Print on both sides of the page on page 37 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list you can create your own printing shortcuts If you frequently print on transparency film for example you can create a printing shortcut by selecting the Presentation Printing shortcut changing the paper type to HP Premium Inkjet Transparency Film and then saving the modified shortcut under a new name for example Transparency Presentations After creating the printing shortcut simply select it when printing on transparency film rather than changing the print settings each time Printing shortcuts 33 Chapter 7 To create a printing shortcut 1 2 3 On the File menu in your software application click Print Make sure the HP Photosmart is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Short
24. meaningless characters 97 not filled in 89 smooth fonts 89 transparencies load 22 specifications 137 troubleshoot cd dvd print 105 fax problems 88 89 hardware installation 80 jams paper 25 software installation 83 USB cable 81 troubleshooting communication problems 69 error messages 109 memory card 102 print 94 two sided prints 37 38 U uninstall software 85 USB cable communication lost 123 USB cable installation 81 WwW warranty 131 133 Web pages print 43 147 148
25. need to burn your contents again onto a new disc Load the new disc onto the CD DVD holder with the printable side up Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again 4 P e E oO Ed gt fo bel ay Ei Q 108 Troubleshooting The HP Photosmart reports a CD DVD size mismatch error Cause The size of the CD DVD currently loaded on the CD DVD holder does not match the size you specified when you started the print job from the computer Solution Cancel the print job and replace the CD DVD currently loaded on the CD DVD holder with a CD DVD that is the same size as specified in the print job or change the print settings in the software The CD DVD holder is stuck in the storage area Cause You might have inserted the CD DVD holder back into the storage area with a CD DVD loaded and the blue ring flipped over the disc Solution Pull the CD DVD holder out as far as possible until you feel resistance Then insert a flat blunt object such as a butter knife or screwdriver into the left corner of the storage slot and push down on the blue ring With the blue ring pressed down you should be able to pull the CD DVD holder out of the storage slot Errors This section contains the following categories of messages on your device e Device messages e File messages e General user messages e Paper messages e Power and con
26. o ke Print troubleshooting 99 x fe E Se bd KA gt fo fe e Vd Chapter 11 100 NOTE To avoid paper jams tuck the flaps inside the envelopes For more information see Load envelopes on page 21 Text or graphics are cut off at the edge of the page Cause The margins are not set correctly in your software application Solution To check your margin settings 1 2 Preview your print job before sending it to the HP Photosmart Check the margins The HP Photosmart uses the margins you have set in your software application as long as they are greater than the minimum margins the HP Photosmart supports Cancel the print job if the margins are not satisfactory and then adjust the margins in your software application Make sure the margin settings for the document do not exceed the printable area of the HP Photosmart Cause The size of the document you are printing is larger than the paper loaded in the input tray Solution Make sure the layout of the document you are trying to print fits on a paper size supported by the HP Photosmart To preview the print layout 1 2 3 Load the correct paper size into the input tray Preview your print job before sending it to the HP Photosmart Check the graphics in the document to make sure that the current size fits within the printable area of the HP Photosmart Cancel the print job if the graphics do not fi
27. pages or lines at the end of the document Cause The HP Photosmart picked up two sheets of paper Solution If the HP Photosmart has only a few sheets remaining load more paper in the input tray If there is plenty of paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray For more information see Load paper on page 17 Cause The protective plastic tape was only partially removed from the print cartridge Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still bei E 5 fe lt Kd amp Q S e ke Print troubleshooting 101 Chapter 11 covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Ink is spraying the inside of the HP Photosmart when print a photo Cause The borderless print settings require photo paper to be loaded in the photo tray You are using the wrong paper type Solution Make sure you load photo paper in the photo tray before you print a borderless print job Memory card troubleshooting Use this section to solve these memory card problems x fo
28. sophanteringsf retag eller butiken d r varan k ptes kan ge mer information om var du l mnar kasserade produkter f r tervinning Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country region 140 Technical information This section contains the following topics Regulatory model identification number FCC statement Notice to users in Korea VCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Toxic and hazardous substance table Declaration of conformity European Economic Area HP Photosmart D5300 series declaration of conformity Regulatory model identification number For regulatory identification purposes your product is assigned a Regulatory Model Number The Regulatory Model Number for your product is SDGOB 0732 This regulatory number should not be confused with the marketing name HP Photosmart D5300 series etc or product numbers Q8360A etc FCC statement FCC statement The United States Federal Communications Commission in 47 CFR 15 105 has specified that the following notice be brought to the attention of users of this product This equipment has been tested and found to comply with the limits for a Class B digital device pursuant fo Part 15 of the FCC Rules These limits are designed to provide
29. 09 00 18 00 LA 09 00 13 00 Glo SFA go 134 HP warranty and support Prepare the HP Photosmart for shipment If after contacting HP support or returning to the point of purchase you are requested to send the HP Photosmart in for service make sure you remove and keep the following items before returning your device This section contains the following topics The print cartridges The control panel faceplate The power cord USB cable and any other cable connected to the HP Photosmart AN CAUTION The replacement HP Photosmart will not be shipped with a power cord Store the power cord in a safe place until the replacement HP Photosmart arrives Any paper loaded in the input tray Remove any originals you might have loaded in the HP Photosmart ka fo 2 2 3 D 3 E gt 2 E ke z Q x To remove print cartridges before shipment d Turn on the HP Photosmart and wait until the print carriage is idle and silent If the HP Photosmart will not turn on skip this step and go to step 2 Open the print cartridge door Remove the print cartridges from their slots Er NOTE If the HP Photosmart does not turn on you can unplug the power cord and then manually slide the print carriage to the far right side to remove the print cartridges Place the print cartridges in an airtight plastic container so they will not dry out and put them aside Do not send them with the HP Photosmart unless the HP cus
30. 12 PER 10 22 FB 0 0 13 ID 14319 23 MS NADA 14 FW XevelanAxmD0 24 ASIC 2 15 ACC NONE 25 RX 03 050 0000 16 PX 0 26 RC 57202 3 Make sure the test patterns show a complete grid and the thick color lines are complete e If more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges e Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot s If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot bei E 5 fe lt Kd amp Q S o ke Troubleshooting tips 75 Chapter 11 To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Toolbox NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab 4 Click Clean the Print Cartridges 5 Follow the prompts until you are satisfied with the quality of the output and then click Done If print quality still seems poor
31. Q 126 Troubleshooting covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Cause One or both of the print cartridges are not installed or are installed incorrectly Solution One or both of the print cartridges are not installed or are installed incorrectly Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the copper colored contacts of the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause The print cartridge might be damaged Solution Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge e Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Print cartridge is missing incorrectly installed or not intended for your device Cause The print cartridge is missing bei E 5 fe lt Kd amp Q S o ke Errors 127 4 fo E
32. Size list 7 Click the Advanced tab 8 Inthe Printer Features area select On from the Mirror Image drop down list 9 Click OK and then click Print or OK in the Print dialog box E NOTE To prevent jams manually feed the iron on transfer sheets into the input tray one sheet at a time Print on transparencies For the best results HP recommends you use HP transparency products with the HP Photosmart To print on transparencies 1 Load the transparency into the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer Perform special print jobs 41 Chapter 7 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Basic Options area from the Paper Type drop down list select More Then select the appropriate paper type A TIP If you want to make notations on the back of the transparencies and erase them later without scratching the original click the Advanced tab and select the Mirror Image check box 7 Inthe Resizing Options area from the Size drop down list select More Then select an appropriate size 8 Click OK and then click Print or OK in the Print dialog box E NOTE The HP Photosmart automatically waits for transparencies to dry before releasing
33. after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge To clean the print cartridge contacts 1 Turn on the HP Photosmart and open the print cartridge door The print carriage moves to the far right side of the HP Photosmart 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP Photosmart 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Donotremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 4 P e E oO n gt fo bel ay Ei Q 76 Troubleshooting 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 9 Repeat if necessary for the other print cartridge 10 Gently
34. computer is turned off Solution Turn the computer on Cause The HP Photosmart is not properly connected to the computer Solution Check the connection from the HP Photosmart to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart Make sure the other end of the USB cable is plugged into a USB port 4 P fo E oO n gt fo bel ay Ei Q 104 Troubleshooting on your computer After the cable is connected properly turn the HP Photosmart off and then on again For more information on setting up the HP Photosmart and connecting it to your computer see the Setup Guide that came with the HP Photosmart CD DVD print troubleshooting Use this section to solve any problems you might encounter while printing on CD DVD surfaces with the HP Photosmart This section contains the following topics The HP Photosmart does not detect the CD DVD holder The HP Photosmart does not detect the CD DVD holder The HP Photosmart does not detect a CD DVD on the holder The HP Photosmart stalled while printing a CD DVD The image on my printed disc is cropped and there is ink on the CD DVD holder The HP Photosmart is printing on a non printable area of my disc The design is not centered on my disc The ink on the CD DVD is not drying The HP Photosmart reports a CD DVD size mismatch error The CD DVD holder is stuck in the storage area
35. edges and then check the paper for the following e Make sure it is free of rips dust wrinkles and curled or bent edges e Make sure all the paper in the stack is the same size and type rc fo D a kl D kel bi ES 18 Load paper 4 Insert the stack of paper into the main input tray with the short edge forward and the print side down Slide the stack of paper forward until it stops A CAUTION Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray If the HP Photosmartis servicing the print cartridges or otherwise engaged in a task the paper stop inside the device might not be in place You could push the paper too far forward causing the HP Photosmart to eject blank pages X TIP If you are using letterhead insert the top of the page first with the print side down 5 Slide the paper width guide inward until it stops at the edge of the paper Do not overload the main input tray make sure the stack of paper fits within the main input tray and is no higher than the top of the paper width guide 6 Lower the output tray Pull the output tray extender towards you as far as it will go E NOTE When you use legal size paper leave the tray extender closed Load paper Related topics e Recommended papers for printing on page 15 e Change the print settings for the current job on page 28 Load up to 13 x 18 cm 5 x 7 inch photo paper
36. enhanced A photo print cartridge can be purchased separately if it is not included with the HP Photosmart To print in Maximum dpi mode 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 6 Inthe Paper Type drop down list click More and then select the appropriate paper type 7 Inthe Print Quality drop down list click Maximum dpi E NOTE To view the maximum dpi that the HP Photosmart will print click Resolution 8 Select any other print settings that you want and then click OK Print on both sides of the page You can print on both sides of the page using the Two sided printing accessory included with the HP Photosmart to print brochures and booklets or just save paper When printing two sided pages make sure to use paper that is thick enough so that images do not show through to the other side HP recommends using high quality paper such as HP Bright White Inkjet Paper or HP Brochure amp Flyer Paper Perform special print jobs 37 Chapter 7 To print on both sides of the page 1 2 3 4 o Load pap
37. estos residuos para su reciclado p ngase en coniacio con las autoridades locales de su ciudad con el servicio de gesti n de residuos dom sticos o con la fienda donde d n al producto Likvidace vyslou il ho za zen u ivateli v dom cnosti v zemich EU Tato zna ka na produktu nebo na jeho obalu ozna uje e tento produkt nesm b t likvidov n prost m vyhozen m do b n ho domovn ho odpadu Odpov d te za to e vyslou il za zen bude pled no k likvidaci do stanoven ch Sech mist ur en ch k recyklaci vyslou iljch elektr k ch a elektronick ch za zen likvidace vyslou il ho za zen samostatn m Sen recyklaci napom h zachov n Vente sit seit e recyace probshne zp subem chr micim Ka zdrav a Zivotni ng Dal informace o lom kam m ele m ch za zen p edat k recyklaci m ete z skat od ad m sin samospr vy od spole nosti prov d j c svoz a likvidaci domovn ho odpadu nebo v obchod kde jste produkt zakoupili Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol p produket eller p dets emballage indikerer at produktet ikke m boriskaffes sammen med andet husholdningsaffald stedet er det dit ansvar at boriskaffe affoldsudst veel ai rare det pi dern EE of ait afaldsudb pa tidspunktet for boriskaffelse er med fil at bevare naturlige ressourcer og sikre at genbrug finder sied pa en made der beskytter menneskers helbred samt milj et Hvis du
38. loaded correctly For more information see Load full size paper on page 18 Cause The print quality setting on the HP Photosmart is set too low Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 70 Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 bei E 5 fe lt Kd o Q S
39. on the surface of specially coated CDs and DVDs By default the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper If you are using special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality using the Automatic setting you can manually set the paper size and type This section contains the following topics Choose papers for printing e Load paper e Load a CD DVD e Avoid paper jams Choose papers for printing You can use different types and sizes of paper in the HP Photosmart Review the following recommendations to get the best printing quality Whenever you change paper types or sizes remember to change those settings This section contains the following topics e Recommended papers for printing e Papers to avoid Recommended papers for printing If you want the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Depending on your country region some of these papers might not be available HP Premium Plus Pho
40. print 35 print from memory card 48 brightness change in print 31 buttons control panel 6 CG Cancel button 7 print job 44 carriage jam 110 stalled 109 110 cartridges See print cartridges choose paper 15 clean print cartridge contacts 62 print cartridge ink nozzle area 64 print cartridges 62 color dull 92 smeared 90 color graphics display 6 color tone change in print 31 communication problems test failed 122 two way communication lost 123 connection problems device not found 122 HP All in One does not turn on 80 connection types supported printer sharing 11 control panel buttons 6 features 6 crop photos 50 customer support warranty 131 133 D declaration of conformity European Economic Area 143 United States 143 default printer set as 28 device no response 95 not found 122 disconnected error 117 Display icons 7 double sided prints 37 38 E edit photos 50 edit photos 51 envelopes load 21 specifications 137 environment Environmental product stewardship program 138 error messages memory cards 116 out of paper 120 reading or writing file 115 F fax paper width incorrect 121 poor quality printouts 88 89 fax problems poor print quality 89 smeared ink 88 file invalid name 115 unreadable 115 firmware revision mismatch 111 G greeting cards load 22 H Hagaki load 20 HP Photosmart send images 51 l improper shutdown 123 index cards load 20 ink drying time 120 low 1
41. print cartridge door The print carriage moves to the far right side of the HP Photosmart 2 Wait until the print carriage is idle and silent and then unplug the power cord from the back of the HP Photosmart 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot E NOTE Donotremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes E 77 fe g kel a a x v lt D g S D KI 4 Inspect the print cartridge contacts for ink and debris buildup 5 Dip a clean foam rubber swab or lint free cloth into distilled water and squeeze any excess water from it 6 Hold the print cartridge by its sides 7 Clean only the copper colored contacts Allow the print cartridges to dry for approximately ten minutes 1 Copper colored contacts 2 Ink nozzles do not clean 8 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place Work with print cartridges 63 CH 5 CH gt o es uv 0 e pa e a 3 D a Chapter 9 9 Repeat if necessary for the other print cartridge 10 Gently close the print cartridge door and plug the power cord into the back of the
42. see the help file provided with it Perform special print jobs 43 Chapter 7 To print a Web page 1 Make sure you have paper loaded in the main input tray 2 On the File menu in your Web browser click Print The Print dialog box appears 3 Make sure the HP Photosmart is the selected printer 4 If your Web browser supports it select the items on the Web page that you want to include in the printout For example in Internet Explorer click the Options tab to select options such as As laid out on screen Only the selected frame and Print all linked documents 5 Click Print or OK to print the Web page A TIP To print Web pages correctly you might need to set your print orientation to Landscape Stop a print job Although you can stop a print job from either the HP Photosmart or the computer HP recommends you stop it from the HP Photosmart for best results E NOTE Although most software applications designed for Windows use the Windows print spooler your software application might not use the spooler An example of a software application that does not use the Windows print spooler is PowerPoint in Microsoft Office 97 If you cannot cancel your print job by using one of the following procedures consult the instructions for canceling background printing in the online help for your software application To stop a print job from the HP Photosmart A Press Cancel on the control panel If the print job does
43. sensor or print cartridge To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still covering the ink nozzles carefully remove the tape from the print cartridges Do not touch the ink nozzles or the copper colored contacts 1 Copper colored contacts Plastic tape with pink pull tab must be removed before installing Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place Cause Thecontacts on the print cartridge are not touching the contacts in the print carriage Solution Remove and then reinsert the print cartridges Verify that they are fully inserted and locked in place Cause The print cartridge or sensor is defective eil E 5 te fe lt Kd amp Q S o ke Errors 125 Chapter 11 Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Cause You installed new print cartridges which might
44. the images on the memory card are corrupted 4 P fo E oO n gt fo bel ay Ei Q 118 Troubleshooting If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost CD DVD is upside down Cause The CD DVD is loaded upside down on the CD DVD holder Solution Make sure the CD DVD is snapped onto the CD DVD holder with the printable label side up CD DVD printing problem Cause The HP Photosmart stalled while printing Solution Make sure that there is sufficient space behind the HP Photosmart and that the CD DVD exit slot on the back of the HP Photosmart is not blocked If the HP Photosmart is placed close to a wall move it at least 7 5 cm 3 inches away from the wall CD DVD size mismatch Cause The size of the CD DVD currently loaded on the CD DVD holder does not match the size you specified when you started the print job from the computer Solution Replace the CD DVD currently loaded on the CD DVD holder with a CD DVD that is the same size as specified in the print job or cancel the print job and start again to specify the correct size in the software Paper messages The followi
45. the document size e Change the saturation brightness or color tone e Preview your print job Set the paper size The Size setting helps the HP Photosmart determine the printable area on the page Some of the paper size choices have a borderless equivalent which allows you to print to the top bottom and side edges of the paper Usually you set the paper size in the software application you used to create your document or project However if you are using custom size paper or if you cannot set the paper size from your software application you can change the paper size in the Properties dialog box before printing 28 Print from your computer To set the paper size 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Resizing Options area from the Size drop down list select More 7 Select the appropriate paper size and then click OK The following table lists the suggested paper size settings for the different types of paper you can load in the input tray Make sure to look at the long list of choices in the Size list to see if a defined paper size already exists for th
46. the paper width guide Load paper 21 Chapter 6 5 Lower the output tray 6 Pull the output tray extender towards you as far as it will go Related topics Change the print settings for the current job on page 28 Load other types of paper The following types of paper are designed for special projects Create your project in the HP Photosmart Software or another application set the paper type and size and then print HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film A Insert the film so that the white transparency strip with arrows and the HP logo is on top and is going into the input tray first NOTE For best results set the paper type to transparency film before printing on transparency film HP Iron On Transfers 1 Flatten the transfer sheet completely before using it do not load curled sheets AC TIP To prevent curling keep transfer sheets sealed in the original package until you are ready to use them 2 Locate the blue stripe on the nonprinting side of the transfer paper and then manually feed one sheet at a time into the input tray with the blue stripe facing up HP Greeting Cards HP Photo Greeting Cards or HP Textured Greeting Cards A Insert a small stack of HP greeting card paper into the input tray with the print side down slide the stack of cards forward until it stops A TIP Make sure the area on which you want to print is inserted first prin
47. vil vide mere oom hvor du kan aflevere dit eftaldsudstyr Fi genbrug kan du kontakte kommunen det Ikale renoverionsveesen eller den forcining hvor du Kable produit Afvoer van afgedankte apparatuur door gebruikers in particuliere huishoudens in de Europese Unie Dit symbool op het product of de verpakking geet agn dat dit product niet mag worden afgevoerd met het huishoudelijk afval Het is uw verantwoordelijsheid uw afgedankte apparatuur afte leveren op een aangewezen inzamelpuni voor de verwerking van afgedankte elektrische en elektronische apparatuur De gescheiden inzameling en verwerking van uw afgedankie apparatuur draagt bij fof het sparen van natuurlijke bronnen en tot het hergebruik van materiaal op een wijze die de volksgezondheid en het milieu beschermt Voor meer informatie over yigarv uw algedanise apparatuur kunt inleveren voor recycling kunt u confact opnemen met het gemeentehuis in uw woonplaats de reinigingsdienst of de winkel waar u het product cht aangeschal Eramajapidamistes kasutuselt k rvaldatavate seadmete k itlemine Euroopa Liidus Kui tootel v i toote pakendil on see s mbol ei tohi seda toodet visata olmej tmete hulka Teie kohus on viia tarbetuks muutunud seade selleks etten htud elektri ja elektroonikaseadmete Uillseerimisiohin Uiseertovate seadmete eraldi kogumine ja Kallemine aitab Se loodusvarasid ning tagada ef kilemine toimub Inimeste tervisele ja keskkonnale ohutult Lisateavet selle kohta kuhu saate utiliseerita
48. white paper is loaded in the input tray then press OK Work with print cartridges 57 Chapter 9 10 The HP Photosmart prints a test page aligns the print head and calibrates the printer Recycle or discard the page A success or failure message appears NOTE Ifyou have colored paper loaded in the input tray when you align the printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 11 Press OK to continue Related topics Shop for ink supplies on page 67 Print a self test report If you are experiencing problems with printing print a self test report before you replace the print cartridges This report provides useful information on several aspects of your device including your print cartridges To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Red Eye Removal button The HP Photosmart prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below CH 5 CH S D lt Uv 0 e re e a 3 D a HPPSC 1500 series 11 SN 000000000010 21 PG 4 12 PER 10 22 FB 0 0 13 ID 14319 23 MS NADA 14 FW Xevelan xmD0 24 ASIC 2 15 ACC NONE 25 RX 03 050 0000 16 PX 0 26 RC 57202 3 Make sure the test patterns
49. you fully insert the memory card into the appropriate slot on the HP Photosmart If the memory card is not inserted properly the HP Photosmart will not respond and the Photo light near the memory card slots will not turn on After a memory card has been inserted properly the Photo light will blink for a few seconds and then remain lit Cause You have inserted more than one memory card into the memory card slots Solution If you have inserted more than one memory card remove one of the memory cards You can use only one memory card at a time Cause The file system is corrupted Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost The Photo light next to the memory card slots is blinking Cause The HP Photosmart is reading the memory card Solution Do not pull out the memory card while the Photo light is flashing A flashing light means the HP Photosmart is accessing the memory card Wait until the bei E 5 te fo lt Kd amp Q S e ke Memory card troubleshoot
50. 01 124 sprays inside HP Photosmart 102 ink cartridges See print cartridges ink levels icons 7 ink levels check 59 ink supplies purchase 67 ink removing ink from skin and clothing 65 invalid file name 115 iron on transfers 41 J jams paper 25 145 L labels load 22 specifications 137 landscape orientation 31 left arrow 6 legal paper load 18 specifications 137 letter paper load 18 specifications 137 load 13 x 18 cm photo paper 19 5 x 7 inch photo paper 19 A4 paper 18 envelopes 21 full size paper 18 greeting cards 22 Hagaki 20 index cards 20 iron on transfers 22 labels 22 legal paper 18 letter paper 18 postcards 20 transparencies 22 M maintenance align print cartridges 61 check ink levels 59 clean print cartridges 62 print cartridges 53 replace print cartridges 54 self test report 58 Standby Off set mode 66 margins incorrect 99 text or graphic cut off 100 media See paper memory cards digital camera cannot read 102 e mail photos 51 error message 116 file unreadable 115 HP Photosmartcannot read 103 insert 50 photos missing 115 print photos 48 save files to computer 50 146 share photos 51 slots 47 troubleshoot 102 O OK button 6 on button 7 order ink supplies 67 print cartridges 67 out of paper 120 overheads print 41 P page order 40 paper choose 15 feed fails 94 incompatible types 17 jam 111 120 jams 25 71 load 17 misfeed 120 out of 120 recommended sizes for pr
51. 3 Q 122 Troubleshooting Solution If the HP Photosmart is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP Photosmart and the computer as shown below For more information see Communication problems over a USB connection on page 69 Improper shutdown Cause The last time the HP Photosmart was used it was not turned off properly If the HP Photosmart is turned off by turning off the switch on a power strip or by using a wall switch the device can be damaged Solution Press the On button located on the control panel of the HP Photosmart to turn the device on and off Two way communication lost Cause The HP Photosmart is turned off Solution Look at the display on the HP Photosmart If the display is blank and the On button is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart Cause The HP Photosmart is not connected to the computer bei E 5 te fo Kd amp Q S o ke Errors 123 4 P fo E oO n gt fo bel ay 3 Q Chapter 11 Solution If the HP Photosmart is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP Photosmart and the computer as shown b
52. Cause You might not have pushed the CD DVD holder far enough into the CD DVD tray bei E 5 e lt wn amp Q S o ke CD DVD print troubleshooting 105 4 P fo E oO n gt fo bel ay Q Chapter 11 Solution Push the CD DVD holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You might have inserted the CD DVD holder back into the storage area Solution Remove the CD DVD holder from the storage area below the main input tray Lower the CD DVD tray located below the control panel Make sure you loaded a printable disc onto the CD DVD holder with the printable side up Push the CD DVD holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first Cause You might have inserted the disc directly into the CD DVD tray without placing it on the CD DVD holder Solution Remove the CD DVD holder from the storage area below the main input tray Remove the printable disc from the CD DVD tray and load it onto the CD DVD holder with the printable side up Push the holder forward into the CD DVD tray until the lines on the holder line up to the white lines on the tray The end of the holder marked with arrows goes into the CD DVD tray first
53. Disposal of waste equipment by users in private households in the European Union Dansk Cesky Espa ol Italiano Nederlands Eesti a Latviski Magyar Lietuvi kai Polski Portugu s Svenska Slovenitina Sloven ina Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead i is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment athe time of disposal wil help to conserve eben resources and ensure fat edel in a manner thed prolocs buman heal ane ihe ervitontier For more infection abont Whore you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Evacuation des quipements usag s par les utilisateurs dans les foyers priv s au sein de l Union europ enne la pr sence de ce symbole sur le produit ou sur son emballage indique que vous ne pouvez pas vous d barrasser de ce produit de la m me fa on que vas d chets courants Au contraire vous tes responsable de l vacuation de vos quipements usag s et cet effet vous tes tenu de les remettre un point de collecte agr
54. E Se bd KA gt e fe Vd My memory card no longer works in my digital camera The HP Photosmart does not read the memory card The Photo light next to the memory card slots is blinking The Attention light blinks when insert my memory card The photos on the memory card do not transfer to my computer My memory card no longer works in my digital camera Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT 12 format and cannot recognize a FAT32 formatted card 102 Troubleshooting Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format The HP Photosmart does not read the memory card Cause The card is inserted backwards or upside down Solution Turn the memory card so that the label side is up and the contacts are facing the HP Photosmart and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the HP Photosmart will not respond and the Photo light near the memory card slots will not turn on After the memory card has been inserted properly the Photo light will blink for a few seconds and then remain lit Cause The memory card is not fully inserted Solution Make sure
55. Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentations vivid and even more impressive This film is easy to use and handle and dries quickly without smudging HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high resolution usage A smooth matte finish makes it ideal for your highest quality documents HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high contrast colors and sharp text It is opaque enough for two sided color usage with no show through which makes it ideal for newsletters reports and flyers HP Inkjet Printable CD DVD Discs HP Inkjet Printable CD and DVD optical discs are offered in both white and silver matte finishes Personalize CDs and DVDs with titles graphics or photos by printing directly on the discs with a optical disc capable printer HP All in One Paper or HP Printing Paper e HP All in One Paper is specifically designed for HP Photosmart devices It has an extra bright blue white shade that produces sharper text and richer colors than ordinary multifunction papers HP Printing Paper is a high quality multifunction paper It produces documents that look and feel more substantial than documents printed on standard multipurpose or copy paper HP Iron On Transfers HP Iron On Transfers for color fabrics or for light or white fabrics are the ideal solution for creating custom T shirts from your
56. HP Photosmart D5300 series Windows Help Contents 10 11 HP Photosmart D5300 series Help taisccss cou cicadseecicesacevenseiapoancsevendharavecdiansaiasapeoaderidaseinpeucuiees 3 HP Photosmart overview The HP Photosmart at a QIANCe ccccceceecceeeseceeeeeceeeeeeedancesseneceeeseeeceeseessaeeeeeeceaeedenseesesseseess 5 Control panel Et 6 Dsg ICONS gege reese gereecht gedet eege dee Eegen rida tacks Fuad i a a Add 7 Use the HP Photosmart SoftWalk isorotan dene 7 ae Aelen oTi Eo p EE EEE E EEEE EE Eege 9 Computer connection information Supported connection type Ssss or ea a area aA AoE E e EANN 11 WSe printer SHariat deaa e ari aiaiai asinda 11 HOw daN EEN 13 Load paper Choose papers for Printing rierien tianara ari AUEREN EEN 15 Load pap EE 17 Load a CDIDV RE 23 AVOIG paper EE 25 Print from your computer Print froma Software application s 2isciss secesethe be etecteeseess ENEE ENEE cede deerme 27 Make the HP Photosmart the default porinter cece cence eeeereeeeeeeneeeeeeeaeeeeeeeaeeeeeneaeeeenes 28 Change the print settings for the current ob 28 Change the default print seitings eee ee eceeeeeeeeeenneeeeeeeeeeeeneeeeeeeeeseeaaeeesneeeeesnaeeeenenaeeesnnaees 32 Printing SNOMCUTS ienee eiar ea OE EEEE EE e eae a a vebeatessteesteneeteo 33 Perform Special printjoDS inniinn aia eai ia eiiiai 34 ele E Be Tt nl Le EE 44 Use the photo features Print photos from the Control Dame 48 Save photos to your COMPU
57. HP Photosmart to print brochures and booklets or just save paper This section contains the following topics e Print from a software application e Make the HP Photosmart the default printer e Change the print settings for the current job e Change the default print settings e Printing shortcuts e Perform special print jobs e Stop a print job Print from a software application Most print settings are automatically handled by the software application You need to change the settings manually only when you change print quality print on specific types of paper or transparency film or use special features To print from a software application 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Select the HP Photosmart as the printer If you set the HP Photosmart as the default printer you can skip this step The HP Photosmart will already be selected 4 Ifyou need to change settings click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences E NOTE When printing a photo you must select options for the specific photo paper and photo enhancement Print from your computer 27 Chapter 7 5 Select the appropriate options for your print job by using the features available in the Advanced Printing Shortcuts Fea
58. Ifthe self test does not show a problem investigate other causes such as the image file or software program For additional print cartridge troubleshooting visit the HP Web site at www hp com support This section contains the following topics Ink is bleeding or smearing e Ink is not filling the text or graphics completely e The text edges are jagged e The printout has a horizontal band of distortion near the bottom of the page e Colors run into each other on the printout e Printouts have horizontal streaks or lines e Printouts are faded or have dull colors e Printouts seem blurry or fuzzy e Printouts have vertical streaks e Printouts are slanted or skewed e Paper is not picked up from the input tray Ink is bleeding or smearing Cause The paper type is not suitable for the HP Photosmart Solution Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart Cause The print cartridges need to be cleaned Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause The paper is too close to the print cartridge during printing Solution If the paper is too close to the pr
59. LE hic icc cesc ck dencdentheecevccses iiid adiar niaire ainiin 50 ege e 50 Share photos using HP Photosmart Goftware A 51 Maintain the HP Photosmart Work with print elle EE 53 Clean the HP PHOtOSIMA Mt sisuna eion eaor a iia Aasaa 65 Reduce energy consumption when the HP Photosmart is oft 66 Turn off the HP Photoemart AAA 66 Shop TOF mMk SUp UE 67 Troubleshooting Troubleshooting WPS EE 69 Hardware setup Iroublesbooting eee ceeeeeeeeeeeeeeeneeeeeeeeee eee eeeaeeseeeaeeeneeeeseneeeeeeeeeeneeeee 80 Contents s u uo9 Software installation Troublesbooting ec eecceee eset eeeeee teen eeeeeeaeeeseeeeeeenneeeeeeaeeseeaeeeenneeenes 83 Print quality troubleshooting riire iiaeaa eagan na a Rana EEEa E E 87 Print troubleshooting ne tA aa on Ea iA Ae 94 Memory card roublesbooting AA 102 CD DVD print troubleshooting 0 0 0 eee ee eeneeeeeeeeeeeneeeeeeeaaeeeeeeeeeeeeaeeeeesaeeeseneeeeesnaeeeeneeaas 105 EMMONS ss ccgeeiscenciveebeeechacd slechik Haeebanchens E gible ech bisesvduashevsseeeiaae ees daniciibcreeteeias 109 HP warranty and support Wea Cu EE 131 Print cartridge warranty Information 131 SUPPOMt PTOCOSS EE 131 Before yourcall HP SUp PO Mies e Sic ate censngaececesctias reia EE eco ee eh 132 HP Support by PHONG sassi sik ecadcis sese ciadecens annarinnar ae iaa E naa iE Eida 132 Additional warranty options ce eecceeeeceeeeeeeeeeeeeeeeeeeeneeeeeeaeeeeeeaeeeeeeeeeeeeenaaeeeenenaeeeseeeaeees 133 HP Quick Exchange Service L
60. SB cable before prompted can cause errors oD E 5 te fe lt wn amp Q S o ke Hardware setup troubleshooting 81 Chapter 11 Solution You must first install the software that came with the HP Photosmart before connecting the USB cable During installation do not plug in the USB cable until prompted by the onscreen instructions Once you have installed the software connecting your computer to the HP Photosmart with a USB cable is straightforward Simply plug one end of the USB cable into the back of your computer and the other into the back of the HP Photosmart You can connect to any USB port on the back of your computer For more information on installing the software and connecting the USB cable see the Setup Guide that came with the HP Photosmart The HP Photosmart does not print Cause The HP Photosmart and computer are not communicating with each other Solution Check the connection between the HP Photosmart and computer For more information see Communication problems over a USB connection on page 69 Cause There might be a problem with one or more of the print cartridges Solution Check that the print cartridges are installed properly and have ink For more information see Work with print cartridges on page 53 Cause The HP Photosmart might not be turned on Solution Look at the display on the HP Photosmart If the display is blank a
61. Solution Check to see if you typed the correct folder and file name Unreadable files NN files could not be read Cause Some of the files on the inserted memory card are damaged Solution Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged If these solutions do not work retake the photos with your digital camera as a last resort Photos not found Cause Some of the files on the inserted memory card are damaged Solution Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged If these solutions do not work retake the photos with your digital camera as a last resort Cause There are no photos found on the memory card Solution Take some photos with your digital camera or if you previously saved photos on your computer you can print them using the HP Photosmart Software File not found Cause There is not enough available memory on your computer to create a print preview file Solution Close some applications and try the task again Invalid file name Cau
62. Turn off the HP Photosmart 2 Press in the tabs on the left and right side of the Two sided printing accessory Remove the accessory by pulling it away from the HP Photosmart A CAUTION Trying to clear a paper jam from the front of the HP Photosmart can damage the print mechanism Always access and clear paper jams from the Two sided printing accessory of the HP Photosmart 3 Gently pull the paper out of the rollers A CAUTION If the paper tears when you are removing it from the rollers check the rollers and wheels for torn pieces of paper that might be remaining inside the device If you do not remove all the pieces of paper from the HP Photosmart more paper jams are likely to occur 4 Ifthe paper jam is cleared proceed to step 5 If the paper jam is not cleared do the following a Open the Two sided printing accessory by squeezing the tabs together x fe E z bd KA gt fo fe co 72 Troubleshooting b Remove any paper from inside the accessory c Close the Two sided printing accessory cover until it locks into place 5 Replace the Two sided printing accessory Gently push the accessory forward until it snaps into place 6 Turn on the HP Photosmart and then press OK to continue the current job To clear a paper jam from the front door 1 If necessary raise the output tray Then raise the print cartridge door 2 Gently pull the paper out of the rollers A CAUTION
63. a grounded power outlet surge protector or power strip 1 Power connection Power cord and adapter Grounded power outlet e Ifyou are using a power strip make sure the power strip is on Or try plugging the HP Photosmart directly into a grounded power outlet e Test the power outlet to make sure it is working Plug in an appliance that you know works and see if the appliance has power If not then there might be a problem with the power outlet e Ifyou plugged the HP Photosmart into a switched outlet make sure the switch is on If it is switched to on but still does not work then there might be a problem with the power outlet Cause You pressed the On button too quickly Solution The HP Photosmart might not respond if you press the On button too quickly Press the On button once It might take a few minutes for the HP Photosmart to turn on If you press the On button again during this time you might turn the device off A CAUTION Ifthe HP Photosmart still does not turn on it might have a mechanical failure Unplug the HP Photosmart from the power outlet and contact HP Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support I connected the USB cable but am having problems using the HP Photosmart with my computer Cause The USB cable was connected before the software was installed Connecting the U
64. a photo paper 8 Select the Borderless check box if it is not already checked If the borderless paper size and paper type are not compatible the HP Photosmart software displays an alert and allows you to select a different type or size 9 Click OK and then click Print or OK in the Print dialog box Print a photo on photo paper To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output For photo printing HP recommends that you use HP Premium Plus Photo Papers with the HP Photosmart To print a photo on photo paper 1 Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray or full size photo paper in the main input tray 2 On the File menu in your software application click Print Perform special print jobs 35 Chapter 7 10 11 12 Make sure the HP Photosmart is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More Then select the appropriate photo paper type In the Resizing Options area from the Size drop down list select More Then select the app
65. ace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause You are using non HP ink Solution HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty The text edges are jagged Cause The font is a custom size Solution Some software applications offer custom fonts that have jagged edges when enlarged or printed Also if you want to print bitmapped text it might have jagged edges when enlarged or printed bei E 5 fo lt wn amp Q S o ke Print quality troubleshooting 89 Chapter 11 Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to print smooth fonts When selecting a font look for the TrueType or OpenType icon The printout has a horizontal b
66. ad or when an image is being printed from a card and stays solid green when images are ready to be viewed The Photo light is located near the memory card slots and is indicated by a camera icon A CAUTION Do not pull out the memory card while the Photo light is flashing A flashing light means the HP Photosmart is accessing the memory card Wait until the light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the HP Photosmart or memory card Use the photo features 47 Chapter 8 This section contains the following topics e Print photos from the control panel e Save photos to your computer e Edit photos e Share photos using HP Photosmart Software Print photos from the control panel The HP Photosmart enables you to print photos directly from your memory card without first transferring the files to a computer You can print borderless photos one per sheet of paper or you can print multiple photos on a single sheet of paper By default the HP Photosmart is set to detect the type of paper you are using automatically For the best results when printing photos leave the Paper Type set to Automatic and load photo paper in the photo tray You should only change the Paper Type if you see print quality issues using the Automatic setting To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of p
67. aded in the HP Photosmart Solution Change the print setting or load the appropriate paper in the input tray For more information see Information on paper on page 70 Change the print settings for the current job on page 28 Load paper on page 17 bei E 5 te fo lt Kd amp Q S o ke Errors 121 Chapter 11 Power and connection messages The following is a list of power and connection related error messages e Communication test failed e HP Photosmart not found e Improper shutdown e Two way communication lost Communication test failed Cause The HP Photosmart is turned off Solution Look at the display on the HP Photosmart If the display is blank and the On button is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart Cause The HP Photosmart is not connected to the computer Solution If the HP Photosmart is not properly connected to the computer communication errors can occur Make sure the USB cable is securely connected to the HP Photosmart and the computer as shown below For more information see Communication problems over a USB connection on page 69 HP Photosmart not found Cause The USB cable is not plugged in properly 4 P fo E oO n gt fo bel ay
68. ality Do not use paper that is heavily textured It can cause graphics or text to print improperly 4 P fo E oO n gt fo bel ay 3 Q 70 Troubleshooting Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity Use HP Premium Plus photo paper for maximum performance Information on print cartridges For best results use HP print cartridges Refilled print cartridges might damage the HP Photosmart The following tips help maintain HP print cartridges and ensure consistent print quality For more information see Troubleshoot print cartridges on page 74 Keep all print cartridges in the original sealed packages until they are needed Store print cartridges at room temperature 15 6 26 6 C or 60 78 F Do not reattach the protective tape once it has been removed from the print cartridge Reattaching the plastic tape might damage the print cartridge Place the print cartridge in the HP Photosmart immediately after removing the plastic tape If this is not possible store it in a print cartridge protector or airtight plastic container HP recommends that you do not remove the print cartridges from the HP Photosmart until you have replacement print cartridges available to install Turn off the HP Photosmart from t
69. all utility provided when you installed the software that came with the HP Photosmart To uninstall from a Windows computer method 1 1 Disconnect the HP Photosmart from your computer Do not connect the HP Photosmart to your computer until after you have reinstalled the software On the Windows taskbar click Start Programs or All Programs HP Photosmart D5300 series Uninstall Follow the onscreen instructions If you are asked whether you would like to remove shared files click No Other programs that use these files might not work properly if the files are deleted Restart your computer E NOTE Itis important that you disconnect the HP Photosmart before restarting your computer Do not connect the HP Photosmart to your computer until after you have reinstalled the software To reinstall the software insert the HP Photosmart CD ROM into your Computers CD ROM drive and follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart After the software is installed connect the HP Photosmart to your computer Press the On button to turn the HP Photosmart on After connecting and turning on the HP Photosmart you might have to wait several minutes for all of the Plug and Play events to complete Follow the onscreen instructions To uninstall from a Windows computer method 2 NOTE Use this method if Uninstall is not available in the Windows Start menu Sof
70. and of distortion near the bottom of the page Cause Your photo image has light blue gray or brown hues that print near the bottom of the page Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page Print the image using six ink printing To do so install the photo print cartridge in place of the black print cartridge With the photo print cartridge and the tri color print cartridge installed you have a six ink system which provides enhanced quality photos For more information see e Information on paper on page 70 e Troubleshoot print cartridges on page 74 Colors run into each other on the printout Cause The print quality setting is set too high for the type of paper loaded in the HP Photosmart Solution Check the quality setting Use a lower quality setting to decrease the amount of ink used for printing For more information see Change the print speed or quality on page 30 Cause The paper type is not suitable for the HP Photos
71. aper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper on page 18 Cause The Two sided printing accessory is off the HP Photosmart Solution If you removed the Two sided printing accessory to clear a paper jam replace it For more information see Clear paper jams on page 71 Paper jam misfeed or blocked carriage Cause Paper has jammed the HP Photosmart 120 Troubleshooting Solution Clear the jam For more information see Clear paper jams on page 71 Cause The print carriage is blocked Solution Turn the HP Photosmart off and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn the HP Photosmart on again Follow the prompts on the display to continue Paper mismatch Cause The print setting for the print job does not match the paper type or size loaded in the HP Photosmart Solution Change the print setting or load the appropriate paper in the input tray For more information see Change the print settings for the current job on page 28 Information on paper on page 70 Wrong paper width Cause The print setting chosen for the print job does not match the paper lo
72. close the print cartridge door and plug the power cord into the back of the HP Photosmart To replace the print cartridges 1 Make sure the HP Photosmart is on A CAUTION If the HP Photosmart is off when you open the print cartridge door to access the print cartridges the HP Photosmart will not release the cartridges for changing You might damage the HP Photosmart if the print cartridges are not docked safely when you try to remove them 2 Open the print cartridge door The print carriage moves to the far right side of the HP Photosmart bei E 5 fe lt Kd amp Q 5 o ke Troubleshooting tips Chapter 11 4 fo E oO v gt fo e ay Q 3 Wait until the print carriage is idle and silent and then lightly press down on a print cartridge to release it If you are replacing the tri color print cartridge remove the print cartridge from the slot on the left If you are replacing the black photo or gray photo print cartridge remove the print cartridge from the slot on the right Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges Pull the print cartridge toward you out of its slot If you are removing the black print cartridge in order to install the photo or gray photo print cartridge store the black print cartridge in the print cartridge protector or an airtight plastic container
73. cuts tab In the Printing Shortcuts list click a printing shortcut The print settings for the selected printing shortcut are displayed Change the print settings to those you want in the new printing shortcut Click Save as and type a name for the new printing shortcut and then click Save The printing shortcut is added to the list Delete printing shortcuts You might want to delete printing shortcuts that you no longer use To delete a printing shortcut ale 2 3 EI On the File menu in your software application click Print Make sure the HP Photosmart is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Printing Shortcuts tab In the Printing Shortcuts list click the printing shortcut that you want to delete Click Delete The printing shortcut is removed from the list NOTE Only the shortcuts that you have created can be deleted The original HP shortcuts cannot be deleted Perform special print jobs In addition to supporting standard print jobs the HP Photosmart can perform special jobs such as printing borderless images iron on transfers and posters 34 This section contains the following topics Print a borderless image Print a photo on photo paper Print custom CD DVD labels Print using Maximum dpi Print on both sides of th
74. d Properties Options Printer Setup Printer or Preferences Click the Features tab In the Basic Options area from the Paper Type drop down list select More 7 Select the type of paper that you have loaded and then click OK on View the print resolution The printer software displays the print resolution in dots per inch dpi The dpi varies according to the paper type and print quality that you select in the printer software To view the print resolution 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Print Quality drop down list select the appropriate print quality setting for your project 7 Inthe Paper Type drop down list select the type of paper that you have loaded 8 Click the Resolution button to view the print resolution dpi Si Change the print speed or quality The HP Photosmart automatically chooses a print quality and speed setting depending on the paper type setting you select You can also change the print quality setting to customize the speed and quality of the print process To select a print speed or quality 1 Make sure you have paper loaded in the inpu
75. d connecting it to your computer see the Setup Guide that came with the HP Photosmart Print quality troubleshooting If you are having problems with print quality try the solutions in this section and observe the following guidelines To achieve the best print quality HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output Replace refilled or empty cartridges with genuine HP print cartridges Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task For more information see Set the paper type for printing on page 29 and Choose papers for printing on page 15 Print and evaluate a self test For more information see Print a self test report on page 58 bei E 5 fo lt wn amp Q S o ke Print quality troubleshooting 87 Chapter 11 If the self test shows a defect try the following s Clean the print cartridges automatically For more information see Clean the print cartridges on page 62 e If you are missing lines when you print clean the electrical contacts For more information see Clean the print cartridge contacts on page 62 e Replace the print cartridge For more information see Replace the print cartridges on page 54
76. dabes resurs un nedrotina ht stet Se ka sarg cllvela veselibu un apk rt jo vidi Lai eg papildu e par 1o kyr ai parr dei var nog d t nederigo ierici l dzu sazinieties ar viet jo pa vald bu m jsaimniec bas atkritumu sav k anas dienestu vai veikalu kur ieg d j ties o ier ci Europos Sqjungos vartotoj ir priva i nam okiy atliekamos rangos i metimas is simbolis ant produkto arba jo pakuot s nurodo kad produktas negali b ti i mestas kartu su kitomis namy kio atliekomis J s privalote i mesti savo atliekam jrangq atiduodami jq atliekamos elektronikos ir elekiros rangos perdirbimo punktus Jei atliekama ranga bus atskirai surenkama ir perdirbama bus i saugomi nat ral s i tekliai ir u ikrinama kad ranga yra perdirbta mogaus sveikat ir gamiq tausojan iu b du D l informacijos apie fai kur galite i mesti atliekam perdirbti skirlq jrangg kreipkit s atitinkamq vietos tamyba namy Ze atlieky i ve imo tamybq arba parduotuv kurioje pirkote produkiq Utylizacja zu ytego sprz tu przez u ytkownik w domowych w Unii Europejskiej Symbol ten umieszczony na produkcie lub opakowaniu oznacza e tego produktu nie nalezy wyrzuca razem z innymi odpadami domowymi U ytkownik jest odpowiedzialny za dostarczenie zu ytego sprz tu do wyznaczonego punktu gromadzenia zu ytych urz dze elektrycznych i elektronicznych Gromadzenie osobno i recykling tego typu odpad w przyczynia sie do ochron
77. damaged 126 error message 126 127 handle 54 incorrect 127 low ink 101 low on ink 124 missing 126 order 67 part names 54 photo print cartridge 59 replace 54 store 60 tips 71 troubleshoot problems 74 print quality 30 print settings brightness 31 color tone 31 layout 31 orientation 31 paper size 28 paper type 29 print quality 87 quality 30 reduce enlarge 31 resizing options 31 resolution 30 saturation 31 speed 30 printer sharing Mac 11 Windows 11 Printing Shortcuts tab 33 problems error messages 109 print 94 Q quality print 30 R recycle ink cartridges 139 regulatory notices declaration of conformity European Economic Area 143 declaration of conformity U S 143 regulatory model identification number 141 reinstall software 85 removing ink from skin and clothing 65 replace print cartridges 54 reports self test 58 resolution print 30 right arrow 6 S saturation change in print 31 save photos to computer 50 self test report 58 set print options 28 32 ship your device 135 smeared ink fax 88 software application print from 27 software installation reinstall 85 troubleshoot 83 uninstall 85 speed print 30 stop print job 44 support contact 132 support process 131 system requirements 137 T T shirt transfers See iron on transfers technical information paper specifications 137 print specifications 138 system requirements 137 telephone numbers support 132 text cut off 100 jagged 89
78. digital camera and insert it in the appropriate memory card slot on the HP Photosmart Er NOTE The HP Photosmart must be connected to a computer that has the HP Photosmart Software installed on it To edit photos 1 Insert a memory card into the appropriate slot on the HP Photosmart The software opens on your computer 2 Click View and then follow the onscreen prompts to transfer your photos to the computer for viewing and editing Share photos using HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online printing from your computer and creating special projects such as printing a photo directly onto an HP Photosmart CD or DVD Share photos using HP Photosmart Software 51 Chapter 8 Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart E NOTE The HP Photosmart must be connected to a computer that has the HP Photosmart Software installed on it To share photos 1 Insert a memory card into the appropriate slot on the HP Photosmart The software opens on your computer 2 Click Share and then follow the onscreen prompts to transfer your photos to the computer for sharing with friends and relatives HP Photosmart Share lets you share photos wi
79. digital photos 16 Load paper HP Premium Photo Cards HP Premium Photo Cards enable you to make your own greeting cards HP Brochure amp Flyer Paper HP Brochure amp Flyer Paper Gloss or Matte is glossy coated or matte coated on both sides for two sided use They are the perfect choice for near photographic reproductions and business graphics for report covers special presentations brochures mailers and calendars HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel HP CD DVD Tattoos HP CD DVD Tattoos allow you to personalize your CDs and DVDs by printing high quality low cost CD or DVD labels To order genuine HP supplies for the HP Photosmart go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page Papers to avoid Using paper that is too thin or too thick paper that has a slick texture or paper that stretches easily can cause paper jams Using paper that has a heavy texture or does not accept ink can cause printed images to smear bleed or not fill in completely Papers to avoid for all print jobs Any size paper other than those listed in Technical information on page 137 or in the printer driver e Paper with cutouts or perforations unless specifically designed for use with HP inkjet devices e Highly textured stock such as linen
80. e area with an abrasive soap White fabric Wash the fabric in cold water and use chlorine bleach Color fabric Wash the fabric in cold water and use sudsy ammonia A CAUTION Always use cold water to remove ink from fabric Warm or hot water can set the ink into the fabric Clean the HP Photosmart Use a soft cloth or slightly moistened sponge to wipe dust smudges and stains off the case The interior of the HP Photosmart does not require cleaning Keep fluids away from the control panel and the interior of the HP Photosmart A CAUTION To avoid damage to the exterior of the HP Photosmart do not use alcohol or alcohol based cleaning products Clean the HP Photosmart 65 Chapter 9 AC TIP You can purchase an HP Cleaning Kit for Inkjet Printers and All in Ones Q6260A that provides everything needed to safely clean your HP device For more information go to www shopping hp com accessories store printer Reduce energy consumption when the HP Photosmart is off When the HP Photosmart is off an amount of energy is still being consumed Energy consumption can be lessened by enabling the Standby Off state E NOTE When the HP Photosmart is in the Standby Off state it will take longer than usual to turn back on To enable the Standby Off state A Press and hold the On button for 3 seconds until the HP Photosmart turns off Turn off the HP Photosmart To avoid damaging the HP Photosmart you must properly s
81. e behind the HP Photosmart the holder stops and printing stalls Solution Ensure that there is at least 7 5 cm 3 inches of space behind the HP Photosmart Also make sure that the slot on the back of the HP Photosmart is not blocked The image on my printed disc is cropped and there is ink on the CD DVD holder Cause You loaded the CD DVD onto the CD DVD holder incorrectly Solution If you are loading a regular size 120 mm CD DVD onto the CD DVD holder to be printed do not flip the blue ring over the disc The blue ring should only be used if you are printing on a small size 80 mm CD DVD Before trying again clean the CD DVD holder to remove ink from the holder This avoids ink contamination within the device as well as protects your discs hands and clothing from stains later After the CD DVD holder is clean and dry load a new printable disc onto the holder with the printable side up Leave the blue ring in its original location on the opposite side of the holder from your disc as shown below Reinsert the holder into the CD bei E 5 fe lt Kd amp Q S o ke CD DVD print troubleshooting 107 Chapter 11 DVD tray until the lines on the holder line up to the white lines on the tray and try your print again The HP Photosmart is printing on a non printable area of my disc Cause Your design is not the correct size for the CD DVD you loaded Solution Make sure the design you are printing
82. e page Print a multiple page document as a booklet Print multiple pages on a single sheet Print a multiple page document in reverse order Reverse an image for iron on transfers Print from your computer e Print on transparencies e Print a group of addresses on labels or envelopes e Print a poster e Print a Web page Print a borderless image Borderless printing lets you print to the top bottom and side edges of up to 13 x 18 cm 5 x 7 inch photo paper A TIP For the best results use HP Premium Photo Papers or HP Premium Plus Photo Papers to print your photos To print a borderless image Load up to 13 x 18 cm 5 x 7 inch paper in the photo tray On the File menu in your software application click Print Make sure the HP Photosmart is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Size list click More and then select the size of photo paper loaded in the photo tray If a borderless image can be printed on the specified size the Borderless printing check box is enabled 7 Inthe Paper Type drop down list click More and then select the appropriate paper type oN on NOTE You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than
83. e tray evenly Push the holder forward until the lines on the CD DVD holder line up to the white lines on the CD DVD tray Insert CD DVD holder Cause The HP Photosmart prompts you to insert the CD DVD holder for a single CD DVD print job Solution Load the printable disc onto the CD DVD holder with the printable side up Lower the CD DVD tray Push the holder forward until the lines on the CD DVD 4 P fo E oO n gt fo bel ay Ei Q 112 Troubleshooting holder line up to the white lines on the CD DVD tray The end marked with arrows goes into the CD DVD tray first For more information see Load a CD DVD on page 23 Cause The HP Photosmart prompts you to insert the next disc when printing multiple CD DVDs in a print job Solution Remove the CD DVD holder from the CD DVD tray Remove the printed CD DVD from the holder Load the next disc onto the CD DVD holder with the printable side up and push the CD DVD holder back into the CD DVD tray until the lines on the holder line up to the white lines on the CD DVD tray Open CD DVD tray Cause The CD DVD tray is closed and a CD DVD print job is started from the computer Solution Lower the CD DVD tray To continue press OK CD DVD holder not found Cause The CD DVD holder is not inserted or it is not pushed in far enough Solution Load a printable disc onto the CD DVD holder with the printable side up Lower the CD DVD tray Pus
84. e type of paper you are ono using Paper type Suggested paper size settings CD DVD tattoo paper 5x 7 in Copier multi purpose or Letter or A4 plain papers Envelopes Appropriate listed envelope size Greeting card papers Letter or A4 Index cards Appropriate listed card size if listed sizes are not appropriate you can specify a custom paper size Inkjet papers Letter or A4 lron on T shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size if listed sizes are not appropriate you can specify a custom paper size Photo papers 4 x 6 inch with or without tab up to 5 x 7 inch with or without tab letter A4 or an appropriate listed size Transparency films Letter or A4 Custom size papers Custom paper size Set the paper type for printing If you print on special papers such as photo paper transparency film envelopes or labels or if you experience poor print quality you can set the paper type manually Change the print settings for the current job 29 Chapter 7 To set the paper type for printing 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be calle
85. ee Uninstall and reinstall the software on page 85 received a message that an unknown error has occurred Cause The source of the error is unknown Solution Try to continue with the installation If that does not work stop and then restart the installation and follow the directions on the screen If an error occurs you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart x fe E Zi bd KA gt fe fe vo 84 Troubleshooting For more information see Uninstall and reinstall the software on page 85 The registration screen does not appear Cause The registration screen did not launch automatically Solution You can access the registration Sign up now screen from the Windows taskbar by clicking Start pointing to Programs or All Programs HP Photosmart D5300 series and then clicking Product Registration Uninstall and reinstall the software If your installation is incomplete or if you connected the USB cable to the computer before prompted by the software installation screen you might need to uninstall and then reinstall the software Do not simply delete the HP Photosmart application files from your computer Make sure to remove them properly using the uninst
86. elease the print cartridge then gently remove the print cartridge out of the print cartridge protector Align the print cartridges Aligning the print cartridges ensures high quality output The HP Photosmart prompts you to align and calibrate the print cartridges every time you install a new print cartridge Make sure you align the print cartridges when prompted to ensure excellent print quality E NOTE If you remove and reinstall the same print cartridge the HP Photosmart will not prompt you to align the print cartridges The HP Photosmart remembers the alignment values for that print cartridge so you do not need to realign the print cartridges ks 77 fe g e lt a a x v lt D E S i To align the print cartridges from the control panel when prompted 1 Make sure you have letter or A4 unused plain white paper loaded in the input tray and then press OK 2 The HP Photosmart prints a test page aligns the print head and calibrates the printer Recycle or discard the page 2 NOTE Ifyou have colored paper loaded in the input tray when you align the printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again To align the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings point to Print Settings and the
87. elect either On or Automatic depending on your software Select the binding edge from the Booklet layout list as appropriate for your language e If your language reads left to right click Left edge binding s If your language reads right to left click Right edge binding The Pages per sheet box is automatically set to two pages per sheet Click OK and then click Print or OK in the Print dialog box The HP Photosmart begins printing Print from your computer 9 Wait until the HP Photosmart has stopped printing for several seconds before removing any of the printed pages from the output tray If you remove the pages while the document is still printing the pages might get out of order 10 When the entire document has finished printing fold the stack of paper in half so that the first page is on top then staple the document along the crease Er TIP For best results use a saddle stapler or a heavy duty stapler with a long reach to staple the booklet 11 947 ZEA INI Figure 7 1 Left edge binding for left to right languages TNROALL SS cA Figure 7 2 Right edge binding for right to left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper To print multiple pages on a single sheet 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer
88. elow For more information see Communication problems over a USB connection on page 69 Print cartridge messages 124 The following is a list of print cartridge error messages Low on ink Need alignment or alignment failed Print cartridge damaged or missing Print cartridge is missing incorrectly installed or not intended for your device Print cartridge is not compatible Print cartridge is not intended for use in this device Wrong pen in slot Low on ink Cause Atleast one of the print cartridges is estimated to be low on ink and might need to be replaced soon Solution Have a replacement cartridge on hand to avoid printing interruptions You do not have to replace the cartridge until print quality deteriorates If you have installed a refilled or remanufactured print cartridge or a cartridge that has been used in another printer the ink level indicator will be inaccurate or unavailable For more information on print cartridges see Troubleshoot print cartridges on page 74 Troubleshooting Need alignment or alignment failed Cause The incorrect type of paper is loaded in the input tray Solution If you have colored paper loaded in the input tray when you align the print cartridges the alignment fails Load unused plain white letter or A4 paper into the input tray and then try the alignment again If the alignment fails again you might have a defective
89. entation that came with the device This section contains the following topics e Phone support period e Placing a call e After the phone support period 132 HP warranty and support Phone support period One year of phone support is available in North America Asia Pacific and Latin America including Mexico To determine the duration of phone support in Europe the Middle East and Africa go to www hp com support Standard phone company charges apply Placing a call Call HP support while you are in front of the computer and the HP Photosmart Be prepared to provide the following information Model number located on the label on the front of the HP Photosmart Serial number located on the back or bottom of the HP Photosmart Messages that appear when the situation occurs e Answers to these questions e Has this situation happened before Can you re create it Did you add any new hardware or software to your computer at about the time that this situation began Did anything else occur prior to this situation such as a thunderstorm HP Photosmart was moved etc E e 2 2 D 3 E gt 2 E ke z Q Tr After the phone support period After the phone support period help is available from HP at an additional cost Help may also be available at the HP online support Web site www hp com support Contact your HP dealer or call the support phone number for your country region to
90. er into the input tray On the File menu in your software application click Print Make sure the HP Photosmart is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper saving options area from the Two sided printing drop down list select either On or Automatic depending on your software Click OK and then click Print or OK in the Print dialog box Print a multiple page document as a booklet The HP Photosmart allows you to print your document as a small booklet which you can fold and then staple together 38 For best results design your document to fit on a multiple of four pages such as an 8 12 or 16 page program for a child s school play or for a wedding To print a multiple page document as a booklet 1 a Load paper into the input tray The paper should be thick enough so that the images do not show through to the other side On the File menu in your software application click Print Make sure the HP Photosmart is the selected printer Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab In the Paper saving options area from the Two sided printing drop down list s
91. erference received including interference that may cause undesired operation Regulatory notices c o CG E ke 5 T 2 E oO oO ke 141 Chapter 13 Notice to users in Korea ALS SFLU BE 7171 ol JIVE HAT sez MAG HE SSS 4e 7724 SARSOUME SE LE AISOAT ASS T UELH VCCI Class B compliance statement for users in Japan bt O E 5 ba D 2 e 3 D e 3 EE EH Ae e ORBILBI lt IDA Daer Cd CORB RERRCRATSCESAHELTURTA Z OREM PVAPTLEV AY SMI MRL TEA EE EE KEE TEPERT ERY MUS Blo HP TELURYRUZLTFE U Notice to users in Japan about the power cord Sa Akn ERI REBET U BWin FE HORM Cle SAORECA Noise emission statement for Germany Gerauschemission LpA lt 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T 19 Toxic and hazardous substance table ABASURK BETE STRAP REREAD ABASYURNTR ROE SIS 0 NAMHA Ea AA FT DAS ERR FEREDE KR o o o o o 0 0 o Jo Jo Ix o o o i 0 0 0 o 0 Aii o EISE Xx o 0 0 lo Jo Jojo fe Jo fo jo lo Jo Jo fo ja Jo Jo 0 HREM MAHAR PASWRMPRSREWR SBIRFSI T11363 2006H PR E X BREEN Mel HASH SSREWR SRSFSIT1N1363 2006H Ral PREBMRWHSSHADATT RES LEO RENGESAH hE RSS AB I LES er m 142 Technical information Declaration of conformity European Economic Area
92. es dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Color tab Click the Advanced Color Settings button 7 Move the sliders to adjust the Saturation Brightness or Color Tone e Brightness indicates the lightness or darkness of the printed document e Saturation is the relative purity of printed colors e Color Tone affects the perceived warmth or coolness of printed colors by adding more orange or blue tones respectively to your image on Preview your print job You can preview your print job before sending it to the HP Photosmart This helps to prevent wasting paper and ink on projects that do not print as expected To preview your print job 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Select the print settings appropriate for your project on each of the tabs in the dialog box 6 Click the Features tab 7 Select the Show Preview Before Printing check box 8 Click OK and then click Print or OK in the Print dialog box Your print job displays in the preview window 9 Inthe HP preview window do one o
93. eshooting Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Print cartridge is not compatible Cause The indicated print cartridge s are not compatible with the HP Photosmart Solution Replace the indicated print cartridge s with print cartridges that are compatible with the HP Photosmart For a list of compatible print cartridges see the printed documentation that came with the HP Photosmart For more information see e Shop for ink supplies on page 67 e Replace the print cartridges on page 54 Print cartridge is not intended for use in this device Cause The print cartridge is not intended for use in this device Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Wrong pen in slot Cause The print cartridge is inserted into the wrong slot Solution Remove the print cartridge and insert it into the correct slot The tri color print cartridge goes into the slot on the left The black or photo print cartridge goes into the slot on the right 1 Print cartridge slot for the tri color print cartridge 2 Print cartridge slot for the black and photo print cartridges
94. etup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software Make sure you follow the steps in the Setup Guide in order If you have problems during setup check the Setup Guide for troubleshooting information or see Troubleshooting on page 69 in this onscreen Help Basics Guide The Basics Guide contains an overview of the HP Photosmart including step by step instructions for basic tasks troubleshooting tips and technical information HP Photosmart animations The HP Photosmart animations located in the relevant sections of the onscreen Help show you how to complete key tasks on the HP Photosmart You will learn how to load paper insert a memory card and replace ink LC Onscreen Help The onscreen Help provides detailed instructions on using all features of the HP Photosmart e The How Do I topic provides links so you can quickly find information on performing common tasks e The HP Photosmart overview topic provides general information about the main features of the HP Photosmart e The Troubleshooting topic provides information about resolving errors you might encounter with the HP Photosmart Readme The Readme file contains the most recent information which might not be found in other publications Install the software to access the Readme file www hp com support If you have Internet access
95. eturns to the previous display screen or photo on the memory card el lt bd lt bd OK Selects a photo for printing or selects a menu option Right arrow The right button will navigate to the next display screen or photo on the memory card avg A Print Photos Prints the photos selected on your memory card If no photos are currently selected the HP Photosmart prints the photo currently showing on the display Photo Tray Selects the Photo Tray for the next photo you print from a memory card A ml Red Eye Removal Turns the Red Eye Removal feature On or Off By default this feature is turned off When the feature is turned on the HP Photosmart automatically corrects red eye coloring in the photo currently shown on the display 6 HP Photosmart overview continued Label Icon Name and Description 9 X Cancel Stops the current operation and returns to the main screen 10 On Turns the HP Photosmart on or off When the HP Photosmart is off a minimal 1 amount of power is still supplied to the device You can further reduce power consumption by holding down the On button for 3 seconds This will put the HP Photosmart in Standby Off state To completely remove power turn the HP Photosmart off and then unplug the power cord Display icons The following icons can appear at the bottom of the display to provide important information about the HP Photosmart Icon Purpose S
96. f the following e To print click Start Printing e To cancel click Cancel Printing Change the default print settings If there are settings that you frequently use for printing you might want to make them the default print settings so they are already set when you open the Print dialog box from within your software application 32 Print from your computer To change the default print settings 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Settings 2 Make changes to the print settings and click OK Printing shortcuts Use printing shortcuts to print with print settings that you use often The printer software has several specially designed printing shortcuts that are available in the Printing Shortcuts list E NOTE When you select a printing shortcut the appropriate printing options are automatically displayed You can leave them as is change them or create your own shortcuts for commonly used tasks Use the Printing Shortcuts tab for the following print tasks e General Everyday Printing Print documents quickly Photo Printing Borderless Print to the top bottom and side edges of 10 x 15 cm 4 x 6 inch and 13 x 18 cm 5 x 7 inch HP Photo Papers Photo Printing With White Borders Print a photo with a white border around the edges Fast Economical printing Produce draft quality printouts quickly e Presentation printing Print high quality documents
97. following is a list of messages related to common user errors Memory card error Disconnected Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is not fully inserted Card is damaged CD DVD is upside down CD DVD printing problem CD DVD size mismatch Memory card error Cause There are two or more memory cards inserted into the HP Photosmart at the same time Solution Remove all but one memory card The HP Photosmart reads the remaining memory card and displays the first photo stored on the memory card Cause You have inserted a Compact Flash memory card backwards or upside down Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be readable as you insert it into the slot Cause You have not fully inserted the memory card Troubleshooting Solution Remove the memory card and reinsert it in the memory card slot until it stops Disconnected Cause Several situations can cause this error message to appear e Your computer is not turned on e Your computer is not connected to the HP Photosmart The software that came with the HP Photosmart was not installed correctly The software that came with the HP Photosmart is installed but it is not running Solution Make sure your computer is turned on and is connected to the HP Photosmart Also make sure you installed the softwa
98. g accordingly 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 The product was tested in a typical configuration 4 For regulatory purposes these products are assigned a Regulatory model number This number should not be confused with the product name or the product number s San Diego CA USA 18 December 2006 For Regulatory Topics only contact European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 D 71034 B blingen Germany FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company San Diego CA 858 655 4100 Regulatory notices 143 Chapter 13 4 Q o D 3 fe 3 D Gi fe 3 144 Technical information Index Symbols Numerics 10 x 15 cm photo paper specifications 137 13 x 18 cm photo paper load 19 2 pages on 1 print 39 4 pages on 1 print 39 4 x 6 inch 10 x 15 cm borderless photos print 35 5 x 7 inch photo paper load 19 A A4 paper load 18 addresses print 42 after the support period 133 align print cartridges 61 alignment failed 125 print cartridges 125 B booklet printing 38 borderless photos
99. h the holder forward until the lines on the CD DVD holder D E 5 te e lt Kd 2 Q S o ke Errors 113 Chapter 11 line up to the white lines on the CD DVD tray The end marked with arrows goes into the CD DVD tray first To continue press OK CD DVD not found Cause A printable CD DVD is not found in the holder Solution Remove the CD DVD holder from the CD DVD tray Load a printable disc onto the CD DVD holder with the printable side up and then push the CD DVD holder back into the CD DVD tray until the lines on the holder line up to the white lines on the CD DVD tray To continue press OK Two sided printing accessory is missing Cause The Two sided printing accessory is not installed or itis installed incorrectly Solution Firmly insert the Two sided printing accessory into the back of the device until both sides snap into place E NOTE Do not press the buttons on either side of the accessory when installing it Use the buttons only when removing the accessory from the device File messages The following is a list of file related error messages e Error reading or writing the file e Unreadable files NN files could not be read e Photos not found e File not found e Invalid file name e File corrupted 4 P fo E oO n gt fo bel ay Ei Q 114 Troubleshooting Error reading or writing the file Cause The HP Photosmart software could not open or save the file
100. he appare sul prodotto o sulla confezione indica che il prodotto non deve essere smaltito assieme agli altri rifiuti domestici Gli utenti devono prowedere allo smaltimento delle apparecchiature da rottamare portandole al luogo di raccolta indicato per il riciclaggio delle apparecchiature elettriche ed elettroniche La raccolta e il riciclaggio separali dele apparecchiature da rottamare in fase di smalimento favoriscono la conservazione delle risorse naturali e garantiscono che tali apparecchiature vengano rotamaie nel rispetto dell ambiente e della tutela della salute Per ulteriori informazioni sui punti di raccolta delle apparecchiature da rotiamare contattare il proprio comune di residenza il servizio di smaltimento dei rifiuti locale o il negozio presso il quale stato acquistato il prodotto Eliminaci n de residuos de aparatos el ctricos y electr nicos por parte de usuarios dom sticos en la Uni n Europea Este simbolo en el producto o en ef embalaje indica que no se puede desechar el producto junto con los residuos dom sticos Por el contrario si debe eliminar este tipo de residuo es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electr nicos y el ctricos El reciclaje y la recogida por separado de estos residuos ll momanto de la elminocien eyudar a preservar Ger naturales green que el Sc proteja la salud y d medio ambiente SI desea informacion adicional sobre los lugares donde puede dejar
101. he control panel Do not turn off the device by turning off a power strip or unplugging the power cord from the HP Photosmart If you improperly turn off the HP Photosmart the print carriage does not return to the correct position and the print cartridges can dry out Do not open the print cartridge door unless necessary This exposes the print cartridges to air which reduces the life of the print cartridges NOTE If you leave the print cartridge door open for a long period of time the HP Photosmart will recap the print cartridges to protect them from exposure to air Clean the print cartridges when you notice a significant decrease in print quality A TIP You might notice a decrease in print quality if the print cartridges have not been used for a long time Do not clean the print cartridges unnecessarily This wastes ink and shortens the life of the cartridges Handle print cartridges carefully Dropping jarring or rough handling during installation can cause temporary printing problems If print quality is poor right after cartridge installation allow half an hour for the print cartridge to recover Clear paper jams If the HP Photosmart has a paper jam check the Two sided printing accessory If paper is still jammed check the front door bei E 5 fe lt Kd amp Q S o ke Troubleshooting tips 71 Chapter 11 To clear a paper jam from the Two sided printing accessory 1
102. he page so you can print brochures and booklets or just save paper You can access many HP Photosmart functions directly from the control panel without turning on your computer This section contains the following topics s The HP Photosmart at a glance e Control panel features e Display icons e Use the HP Photosmart Software The HP Photosmart at a glance Label Description 1 Color graphics display also referred to as the display Control panel Overview Memory card slots and Photo light Output tray Ob Io IM Paper tray extender also referred to as the tray extender CD DVD carrier storage CD DVD holder Main input tray also referred to as the input tray VR Mk Wd Photo tray 10 CD DVD tray HP Photosmart overview 5 Chapter 2 continued Label 11 Description Print cartridge door 12 Two sided printing accessory 13 Rear USB port 14 Power connection Use only with the power adapter supplied by HP Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features ees Label Icon Name and Description 1 Color graphics display also referred to as the display Shows photos on a memory card Also shows status and error messages 2 Attention light Indicates a problem occurred See the display for more information Left arrow The left button r
103. hen you align the printer the alignment will fail Load unused plain white paper into the input tray and then try the alignment again 11 Press OK to continue Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so you must follow these steps Troubleshooting common setup issues 1 Disconnect the USB cable from the computer 2 Uninstall the software if you have already installed it 3 Restart your computer 4 Turn off the HP Photosmart wait one minute then restart it 5 Reinstall the HP Photosmart software A CAUTION Do not connect the USB cable to the computer until prompted by the software installation screen This section contains the following topics s The HP Photosmart will not turn on e connected the USB cable but am having problems using the HP Photosmart with my computer s The HP Photosmart does not print The HP Photosmart will not turn on Cause The HP Photosmart is not properly connected to a power supply 80 Troubleshooting Solution Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter Plug the power cord into
104. hort edge forward and the print side down Slide the stack forward until it stops r fo D a kl D kel bd EN 20 Load paper 3 Slide the paper length and paper width guides inward against the stack of cards until the guides stop Do not overload the photo tray make sure the stack of cards fits within the photo tray and is no higher than the top of the paper width guide 4 Lower the photo tray lid Related topics Change the print settings for the current job on page 28 Load envelopes You can load one or more envelopes into the main input tray of the HP Photosmart Do not use shiny or embossed envelopes or envelopes that have clasps or windows NOTE For specific details on how to format text for printing on envelopes consult the help files in your word processing software For best results consider using a label for the return address on envelopes To load envelopes 1 Raise the output tray to load envelopes in the main input tray 2 Remove all paper from the main input tray 3 Insert one or more envelopes into the far right side of the main input tray with the envelope flaps on the left and facing up Slide the stack of envelopes forward until it stops Load paper 4 Slide the paper width guide inward against the stack of envelopes until it stops Do not overload the main input tray make sure the stack of envelopes fits within the main input tray and is not higher than the top of
105. hows the print cartridge status The color of the icon corresponds to the color of the print cartridge and the fill level of the icon corresponds to the fill level of the print cartridge NOTE The ink level icons will only appear if one of the print cartridges is less than 50 full If the ink level for all print cartridges is more than 50 full the print cartridge icons do not appear on the display Shows that the print cartridge is nearly empty and will need to be replaced Shows that an unknown print cartridge is inserted This icon might appear if a print cartridge contains non HP ink Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos It also provides access to other basic HP imaging software features such as saving and viewing your photos Overview For more information on using the HP Photosmart Software e Check the Contents panel on the left Look for the HP Photosmart Software Help contents book at the top Ifyou do not see the HP Photosmart Software Help contents book at the top of the Contents panel access the software help through the HP Solution Center Display icons 7 Chapter 2 ie lt 2 lt 8 HP Photosmart overview A Find more information You can access a variety of resources both printed and onscreen that provide information about setting up and using the HP Photosmart S
106. hut it down by using the On button located on the device Do not turn the HP Photosmart off by unplugging the power cord or turning off a power strip CH 5 CH D lt uv 0 e e e a 3 D a 66 Maintain the HP Photosmart 10 Shop for ink supplies For a list of print cartridge numbers see the printed documentation that came with the HP Photosmart You can also use the software that came with the HP Photosmart to find out the reorder number for all the print cartridges You can order print cartridges online from the HP Web site Additionally you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges To order genuine HP supplies for the HP Photosmart go to www hp com buy supplies If prompted choose your country region follow the prompts to select your product and then click one of the shopping links on the page NOTE Ordering print cartridges online is not supported in all countries regions If it is not supported in your country region contact a local HP reseller for information about purchasing print cartridges To order print cartridges from your desktop A Click the Shop for HP Supplies icon on your desktop to connect to HP SureSupply You will see a list of original HP printing supplies that are compatible with your device as well as options to conveniently purchase the supplies you need options vary by
107. iate drive letter The minimum system checks screen appears Cause Your system does not meet the minimum requirements to install the software Solution Click Details to see what the specific problem is and then correct the problem before attempting to install the software A red X appears on the USB connect prompt Cause Normally a green check appears indicating that the USB connection is successful A red X indicates that the USB connection failed bei E 5 e lt wn amp Q S o ke Software installation troubleshooting 83 Chapter 11 Solution Check that the HP Photosmart is turned on and then try the USB connection again To retry the USB connection 1 Unplug the HP Photosmart power cord and then plug it in again 2 Verify that the USB cable and power cord are plugged in 3 Click Retry to retry the connection If this does not work continue to the next step 4 Verify that the USB cable is set up properly as follows e Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port e Do not attach the USB cable to a keyboard e Verify that the USB cable is 3 meters 9 8 feet or less in length e If you have several USB devices attached to your computer you might want to unplug the other devices during the installation 5 Continue with the installation and restart the computer when prompted For more information s
108. ick Settings 3 Click Status If the status is offline or stop printing change the status to ready Cause A deleted print job is still in the queue 4 P fo E oO n gt fo bel ay 96 Troubleshooting Solution A print job might remain in the queue after it has been cancelled The cancelled print job jams the queue and prevents the next print job from printing From your computer open the printer folder and see if the cancelled job remains in the print queue Try to delete the job from the queue If the print job remains in the queue try one or both of the following e Disconnect the USB cable from the HP Photosmart restart the computer and then reconnect the USB cable to the HP Photosmart e Shut down the HP Photosmart restart the computer and then restart the HP Photosmart Cause The Two sided printing accessory is not installed correctly Solution If the Two sided printing accessory is installed remove it and reinstall it To reinstall it press the buttons on each side of the accessory and push it into the rear of the HP Photosmart until it clicks into place If the Two sided printing accessory is not installed install it at the rear of the HP Photosmart The HP Photosmart prints meaningless characters Cause There is no more available memory in the HP Photosmart Solution Turn off the HP Photosmart and your computer for 60 seconds then turn them both on and try printing again
109. in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Advanced tab Expand Document Options and then expand Printer Features 7 Inthe Poster Printing drop down list click either 2x2 4 sheets 3x3 9 sheets 4x4 16 sheets or 5x5 25 sheets This selection tells the HP Photosmart to enlarge your document so that it fits on 4 9 16 or 25 pages If your originals are of multiple pages each of those pages will be printed on 4 9 16 or 25 pages For example if you have a one page original and you select 3x3 you will get 9 pages if you select 3x3 for a two page original 18 pages will print 8 Click OK and then click Print or OK in the Print dialog box 9 Afterthe poster has printed trim the edges of the sheets and tape the sheets together oun Print a Web page You can print a Web page from your Web browser on the HP Photosmart If you use Internet Explorer 6 0 or higher for Web browsing you can use HP Smart Web Printing to ensure simple predictable web printing with control over what you want and how you want it printed You can access HP Smart Web Printing from the toolbar in Internet Explorer For more information about HP Smart Web Printing
110. ing 103 Chapter 11 light remains solid Removing a memory card while it is being accessed might corrupt information on the card or damage the HP Photosmart and card The Attention light blinks when insert my memory card Cause The HP Photosmart has detected an error with the memory card Solution Remove and reinsert the memory card You might have inserted it incorrectly Turn the memory card so that the label side is up and the contacts are facing the HP Photosmart and then push the card forward into the appropriate slot until the Photo light turns on If the problem continues the memory card might be defective Cause You have inserted more than one memory card Solution Remove one of the memory cards You can use only one memory card at a time The photos on the memory card do not transfer to my computer Cause The HP Photosmart Software is not installed Solution Install the HP Photosmart Software that came with the HP Photosmart If it is installed restart your computer To install the HP Photosmart Software 1 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart Cause The HP Photosmart is turned off Solution Turn the HP Photosmart on Cause The
111. int cartridge during printing the ink might be smeared This can happen if the paper is raised wrinkled or very thick such as a mailing envelope Make sure the paper lays flat in the input tray and is not too wrinkled 4 P fo E oO n gt fo e ay 88 Troubleshooting Ink is not filling the text or graphics completely Cause The Paper Type setting is incorrect Solution Change the paper type setting to match the type of paper loaded in the input tray For more information see Set the paper type for printing on page 29 Cause The print quality setting on the HP Photosmart is set too low Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 70 Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to repl
112. int queue 7 Ifyou increased the number of copies or selected additional photos to print do one of the following in the Select Format screen e Press the OK button to accept the default of 1 Up The photos will be printed on separate pages e Press the gt button to highlight 3 Up and then press the OK button The photos will be printed on the same page up to 3 per page Print enlargements You can print the photos on your memory card in a variety of sizes up to the size of letter 8 5 x 11 inch or A4 210 x 297 mm paper To print an enlargement of your photo 1 Insert your memory card into the appropriate slot on the HP Photosmart The most recent image on the card appears on the display 2 Load the photo tray with up to 13 x 18 cm 5 x 7 inch photo paper or load the main input tray with full size paper 3 Press the lt or gt buttons to scroll through your photos until the photo you want to print appears 4 Press the OK button to select the photo you want to print Each time you press the OK button you increment the number of copies of the selected photo to be printed Print photos from the control panel 49 Chapter 8 5 Press the Print Photos button A TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print Photos button to add that photo to the print queue 6 If you inc
113. inting 28 recommended types 15 size incorrect 121 specifications 137 tips 70 type incorrect 121 width incorrect 121 paper type 29 phone numbers support 132 phone support 132 phone support period period for support 133 photo paper load 19 specifications 137 photos borderless 48 e mail 51 edit 50 51 ink sprays 102 missing 115 photo print cartridge 59 print borderless 35 print on photo paper 35 send using HP Photosmart 51 share 51 poor fax printout quality 88 89 portrait orientation 31 postcards load 20 posters 43 preview print job 32 print 2 or 4 pages on 1 39 addresses 42 blank printout 101 booklet 38 borderless fails 95 borderless photos 35 both sides of page 37 cancel job 44 CD DVD labels 36 correct order 40 distorted printout 90 envelopes 42 envelopes print incorrectly 94 faded 92 from computer 27 from software application 27 iron on transfers 41 labels 42 margins incorrect 99 100 meaningless characters 97 multiple pages on one sheet 39 nothing happens 97 on photo paper 35 photos from memory card 48 posters 43 preview 32 print options 28 32 quality troubleshoot 88 89 91 93 reverse images 41 reversed page order 99 self test report 58 special print jobs 34 specifications 138 transparencies 41 troubleshooting 94 vertical streaks 93 Web pages 43 print cartridge protector 60 print cartridges align 61 125 check ink levels 59 clean 62 Index clean contacts 62 clean ink nozzle area 64
114. is appropriate for the size of the media loaded in the CD DVD holder including the diameter of the inner and outer rings Change the software settings accordingly to center and size your design for the disc you are using Refer to the documentation or the online help of the software you are using for additional information Cause You might have loaded the CD DVD upside down on the holder Solution If you have already burned your content onto the CD DVD you might need to burn your contents again onto a new disc Load the new disc onto the CD DVD holder with the printable side up Reinsert the holder into the CD DVD tray until the lines on the holder line up to the white lines on the tray and try your print again The design is not centered on my disc Cause Your design settings might not be correct Solution Change the software settings to center and size your design for the disc you are using Refer to the documentation or the online help of the software you are using for additional information The ink on the CD DVD is not drying Cause The surface of the disc is not compatible for printing Solution Make sure that the CD DVD you use is compatible for inkjet printing Inkjet printable discs normally have a white printing surface Some discs also have a silver printing surface Cause You might have loaded the CD DVD upside down on the holder Solution If you have already burned your content onto the CD DVD you might
115. l specifications and international regulatory information for the HP Photosmart are provided in this section For additional specifications see the printed documentation that came with the HP Photosmart This section contains the following topics e Specifications Environmental product stewardship program e Regulatory notices Specifications Technical specifications for the HP Photosmart are provided in this section For additional specifications see the printed documentation that came with the HP Photosmart System requirements Software and system requirements are located in the Readme file For information about future operating system releases and support visit the HP online support Web f3 site at www hp com support R E Paper specifications S E Type Paper weight Input tray Output trayt Photo tray S c Plain paper 16 to 24 Ib 60 to Up to 125 20 Ib 50 20 Ib paper n a 3 90 gsm paper eg Legal paper 20 to 24 Ib 75to Up to 125 20 Ib 50 20 Ib paper n a 90 gsm paper Cards 110 Ib index max Up to 40 25 Up to 20 200 gsm Envelopes 20 to 24 Ib 75 to Upto 15 15 n a 90 gsm Transparency film N A Up to 40 25 n a Labels N A Up to 40 25 n a 5 x 7 inch 13 x 18cm 67 Ib Bond Up to 40 25 20 Photo paper 252 gsm 4x6 inch 10x 15cm 67 Ib Bond Up to 40 25 20 Photo paper 252 gsm L3 5x 5inch 8 9 x 12 7 67 Ib Bond Up to 40 25 20 cm Photo paper 252 gsm Le
116. l the print carriage is idle and silent and then unplug the power cord from the back of the HP Photosmart 3 Lightly press down on the print cartridge to release it and then pull it towards you out of the slot NOTE Donotremove both print cartridges at the same time Remove and clean each print cartridge one at a time Do not leave a print cartridge outside the HP Photosmart for more than 30 minutes 4 Place the print cartridge on a piece of paper with the ink nozzles facing up 5 Lightly moisten a clean foam rubber swab with distilled water 64 Maintain the HP Photosmart 6 Clean the face and edges around the ink nozzle area with the swab as shown below 1 Nozzle plate do not clean 2 Face and edges around the ink nozzle area A CAUTION Do not clean the nozzle plate 7 Hold the print cartridge with the HP logo on top and insert the print cartridge back into the slot Make sure you push the print cartridge in firmly until it snaps into place 8 Repeat if necessary for the other print cartridge 9 Gently close the print cartridge door and plug the power cord into the back of the HP Photosmart Related topics Clean the print cartridges on page 62 E 77 fe g kel a a S v lt D D Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing Surface Remedy Skin Wash th
117. lapan eee ceesceeeeseneeeeeeneeeeeeeneeeeeeaeeeseeeaeeesnaeeeeeenaeeeeeeaeees 134 HP Korea customer support 134 Prepare the HP Photosmart for shipment ee cece ee ence eeeeeeeeeeeeeesaaeeeeeeaeeeseeeeeeaeeeeeeeees 135 Pack the HP Photosmart esiin aa aa E RNE 135 13 Technical information Specifications irr iene re See e E a a E dE EE R 137 Environmental product stewardship program 138 Regulatory e 140 te EE 145 1 HP Photosmart D5300 series Help For information about the HP Photosmart see HP Photosmart overview on page 5 Find more information on page 9 Computer connection information on page 11 How do on page 13 Load paper on page 15 Print from your computer on page 27 Use the photo features on page 47 Maintain the HP Photosmart on page 53 Shop for ink supplies on page 67 HP warranty and support on page 131 Technical information on page 137 2 v I 4 2 ken Q 7 i o CO LO D oO 2 fe S kel a a ag HP Photosmart D5300 series Help 3 Chapter 1 x v 0 fo o e a 3 D ki DI a SI E e m o E o x Ki A HP Photosmart D5300 series Help 2 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print labels on printable CD DVD discs The Two sided printing accessory included with the HP Photosmart lets you print on both sides of t
118. learn more about support options Additional warranty options Extended service plans are available for the HP Photosmart at additional costs Go to www hp com support select your country region and language then explore the services and warranty area for information about the extended service plans Additional warranty options 133 T Uv E Ki E EI lt w E Qa no E kel kel fe a Chapter 12 HP Quick Exchange Service Japan 7Y a A K YVR D i YSA OD RATAT RRE NCNS SMBS CBRE T LEEU TUVAK A KUYUAPRBLTUNS Etir aD tHe NEHA HP Quick Exchange Service MCOPUYK A KhUYVAERMERML HM BLEFTUYK DA KUYVERMLET REMAHS R E ARH R T St SEKVOMMICEAWRTA TUYLAEROBETCRMTFSCEE AACS BHES 0570 000511 Hass 03 3335 9800 DDES ATAF RA CEBU SR hBA FATS 9 00 957 5 00 ET LAO FBI 10 00 25 F 5 00 T MRABLO1A1bNS5 3 AREER H ERZORE HR ORRE DARBVTIP RY SR BLTOATDOHNETF DABNTPRYA BFUVAOFRSCHMLEBBIC dd EE EH CEMCERT CHE I TORUPFBICHVPLEOILMBLESS REMAP CH CERS EH CREWE SEL OU TiREBESRLTCSKEW TOEO Fl BR BMORRESERUOMMICKIDPTBRWES SG DABRYTIP Ry RWSL ee EE Dap SH EORKRAV TVET MUKA RBSESEOMBEICKIT ENSBZaranseTs COY EAK FRIABLICBEFSCEMHWET For instructions on how to pack your device for exchange see Pack the HP Photosmart on page 135 HP Korea customer support 1588 3003 AS 74 SITUA SE EO Us 080 703 0700 ust Set Abs AZ 2 Y
119. lity paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 70 Cause You are printing on the wrong side of the paper Solution Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down For more information see Load paper on page 17 Printouts have vertical streaks Cause The paper type is not suitable for the HP Photosmart Solution Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart Printouts are slanted or skewed Cause The paper is not feeding properly or is loaded incorrectly bei E 5 fo lt wn amp Q S o ke Print quality troubleshooting 93 P fo E oO n 7 fo bel ay Q Chapter 11 Solution Make sure the paper is loaded correctly For more information see Load full size paper on page 18 Cause More than one
120. mart Solution Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart Cause You are printing on the wrong side of the paper Solution Load paper with the side you want to print on facing down For example if you are loading glossy photo paper load the paper with the glossy side down For more information see Load paper on page 17 Cause You are using non HP ink x fe E ie bd KA gt fe fe co 90 Troubleshooting Solution HP recommends that you use genuine HP print cartridges Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results time after time E NOTE HP cannot guarantee the quality or reliability of non HP ink Printer service or repairs required as a result of printer failure or damage attributable to the use of non HP ink will not be covered under warranty Cause The print cartridges need to be cleaned Solution Print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Printouts have horizontal streaks or lines Cause The paper is not feeding properly or is loaded incorrectly Solution Make sure the paper is
121. mited Warranty Statement see the printed documentation that came with the HP Photosmart Support process If you have a problem follow these steps 1 2 Check the documentation that came with the HP Photosmart Visit the HP online support Web site at www hp com support HP online support is available to all HP customers It is the fastest source for up to date device information and expert assistance and includes the following features e Fast access to qualified online support specialists Software and driver updates for the HP Photosmart HP warranty and support 131 Chapter 12 e Valuable HP Photosmart and troubleshooting information for common problems e Proactive device updates support alerts and HP newsgrams that are available when you register the HP Photosmart 3 Call HP support Support options and availability vary by device country region and language Before you call HP support Software programs from other companies might be included with the HP Photosmart If you experience problems with any of those programs you will receive the best technical assistance by calling the experts at that company Er NOTE This information does not apply to customers in Japan For information on service options in Japan see HP Quick Exchange Service Japan on page 134 T 0 E EI gt lt w E Qa no E kel kel fe a If you need to contact HP support do the following before y
122. move printed papers from the output tray frequently e Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn e Ifyou are printing labels ensure that the label sheets are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP Photosmart and cause paper jams Do not combine different paper types and paper sizes in the input tray the entire stack of paper in the input tray must be the same size and type e Adjust the paper width guide in the input tray to fit snugly against all paper Make sure the paper width guide does not bend the paper in the input tray Do not force paper too far forward in the input tray e Use paper types that are recommended for the HP Photosmart Load paper Related topics e Recommended papers for printing on page 15 e Papers to avoid on page 17 e Clear paper jams on page 71 Avoid paper jams 25 Chapter 6 r fo D a kl D kel bi 26 Load paper 7 Print from your computer The HP Photosmart can be used with any software application that allows printing You can print a range of projects such as borderless images newsletters greeting cards iron on transfers and posters You can also automatically print on both sides of the page using the Two sided printing accessory included with the
123. n click Printer Toolbox E NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears Work with print cartridges 61 CH 5 CH S as uv 0 e e e a D a Chapter 9 3 Click the Device Services tab 4 Click Align the Print Cartridges The HP Photosmart prints a test page aligns the print head and calibrates the printer Recycle or discard the page Clean the print cartridges Use this feature when the self test report shows streaking white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time Do not clean print cartridges unnecessarily as this wastes ink and shortens the life of the ink nozzles To clean the print cartridges from the HP Photosmart Software 1 Load letter A4 or legal unused plain white paper into the input tray 2 Inthe HP Solution Center click Settings point to Print Settings and then click Printer Toolbox E NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 3 Click the Device Services tab Click Clean the Print Cartridges 5 Follow the prompts until you are satisfied with the qualit
124. nd the On button is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart Cause The HP Photosmart might be out of paper 4 P fo E oO n gt fo bel ay 3 Q 82 Troubleshooting Solution Load paper in the input tray For more information see Load paper on page 17 Software installation troubleshooting Use this section to solve any problems you might encounter while setting up the HP Photosmart software This section contains the following topics When insert the CD ROM into my computer s CD ROM drive nothing happens The minimum system checks screen appears A red X appears on the USB connect prompt received a message that an unknown error has occurred The registration screen does not appear Uninstall and reinstall the software Missing HP Photosmart Software When insert the CD ROM into my computer s CD ROM drive nothing happens Cause The installation failed to run automatically Solution If the installation does not run automatically you can start it manually To start the installation from a Windows computer 1 From the Windows Start menu click Run or click Accessories and then Run 2 Inthe Run dialog box enter d setup exe and then click OK If your CD ROM drive is not assigned to drive letter D enter the appropr
125. nection messages e Print cartridge messages Device messages The following is a list of device related error messages e Carriage blocked e Carriage jam e Carriage stall e Firmware revision mismatch e Mechanism error e CD DVD tray open e CD DVD tray misaligned s Insert CD DVD holder e Open CD DVD tray e CD DVD holder not found e CD DVD not found e Two sided printing accessory is missing Carriage blocked Cause The print carriage is blocked oD E 5 te e lt wn amp Q 5 e ke Errors 109 Chapter 11 Solution Turn the HP Photosmart off and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn the HP Photosmart on again Follow the prompts on the display to continue Cause The CD DVD tray is open Solution Close the CD DVD tray Carriage jam Cause The print carriage is blocked Solution Turn the HP Photosmart off and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn the HP Photosmart on again Follow the prompts on the display to continue Carriage stall Cause The print carriage is blocked 4 fo E oO n gt fo bel ay Q 110 Troubleshooting Solution Turn the HP Photosmart
126. need alignment Solution You must align the print cartridges to ensure excellent print quality If the alignment error persists and you cannot clear it your print cartridge might be defective Check to see if your print cartridge is still under warranty and end of warranty date has not been reached Ifthe end of warranty date has been reached purchase a new print cartridge Ifthe end of warranty date has not been reached contact HP support Go to www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support For more information see e Align the print cartridges on page 61 e Print cartridge warranty information on page 131 e Shop for ink supplies on page 67 Print cartridge damaged or missing Cause The print cartridge is missing Solution One or both of the print cartridges is missing Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place If the problem persists clean the contacts of the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause Protective tape is covering the print cartridges Solution Check each print cartridge The tape might have been removed from the copper colored contacts but still might cover the ink nozzles If the tape is still 4 P fo E oO n gt fo bel ay 3
127. ng is a list of paper related error messages Cannot load paper from input tray Ink is drying Out of paper Paper jam misfeed or blocked carriage bei E 5 fe lt Kd amp Q S o ke Errors 119 4 P fo E oO n gt fo bel ay Ei Q Chapter 11 Paper mismatch Wrong paper width Cannot load paper from input tray Cause There is not enough paper in the input tray Solution If the HP Photosmart is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper on page 18 Ink is drying Cause Transparencies and some other media require a drying time that is longer than normal Solution Leave the sheet in the output tray until the message disappears If it is necessary to remove the printed sheet before the message disappears carefully hold the printed sheet on the underside or the edges and place it on a flat surface to dry Out of paper Cause There is not enough paper in the input tray Solution If the HP Photosmart is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the p
128. not stop press Cancel again It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows 2000 users 1 On the Windows taskbar click Start point to Settings and then click Printers 2 Double click the HP Photosmart icon AC TIP You can also double click the printer icon in the Windows taskbar 3 Select the print job you want to cancel 4 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows XP users 1 On the Windows taskbar click Start and then click Control Panel 2 Open the Printers and Faxes control panel 44 Print from your computer 3 Double click the HP Photosmart icon X TIP You can also double click the printer icon in the Windows taskbar 4 Select the print job you want to cancel 5 On the Document menu click Cancel Printing or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled To stop a print job from the computer Windows Vista users 1 On the Windows taskbar click Start and then click Control Panel 2 Click Printers 3 Double click the HP Photosmart icon A TIP You can also double click the printer icon in the Windows taskbar Select the print job you want to cancel On the Document menu click Cancel Printing
129. o ke Print quality troubleshooting 91 Chapter 11 Cause A tri color or photo print cartridge was jarred or handled roughly during installation Solution Allow half an hour for the print cartridge to recover Cause There might be fiber or dust built up around the ink nozzle area on the print cartridges Solution Check the print cartridges If it looks as though there are fibers or dust around the ink nozzles clean the ink nozzle area of the print cartridge For more information see Clean the print cartridge contacts on page 62 Printouts are faded or have dull colors Cause The print quality setting on the HP Photosmart is set too low Solution Load high quality paper in the input tray and print the image with a high print quality setting such as Best Maximum dpi or High Resolution Always make sure the paper you are printing on is flat For best results when printing images use HP Premium Plus Photo Paper If the problem persists use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue gray or brown hues in your image do not print at the bottom of the page For more information see Information on paper on page 70 Cause The paper type is not suitable for the HP Photosmart Solution Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart Cause The Paper Ty
130. o Kar ompa em To onolo ayopdoare 10 npaidv A hullad kanyagok kezel se a mag nh ztart sokban az Eur pai Uni ban Ez a szimb lum amely a term ken vagy annak csomagol s n van felt ntetve azt jelzi hogy a term k nem kezelhei egy tt az egy b h ztart si hullad kkal Az n feladata hogy a k sz l k hullad kanyagait ler olyan KE gy ji helyre amely az elektromos hullad kanyagok s az elekonikus berendez sek jrahasznos i s val foglalkozik A hullad kanyagok elkilonitet gydjt se s jrahasznos t sa hozz j rul a term szeti er forr sok meg rz s hez egy ttal azt is biztos tja hogy a hullad k jrahasznos t sa az j szs gre s a k myezetre nem rialmas m don t rt nik Ha t j koztat st szeretne kapni azokr l a helyekr l ahol leadhatja jrahasznos sra a hullad kanyagokat forduljon chelyi nkorm nyzathoz a haziart si hullad k begy jt s vel foglalkoz v llalathoz vagy a term k forgalmaz j hoz Lietot ju atbr vo an s no nederigam ier c m Eiropas Savien bas priv taj s m jsaimniec b s is simbols uz ier ces vai ts iepakojuma nor da ka o ier ci nedr kst izmest kop ar p r jiem majsaimniecibas atkritumiem J s esat atbild gs par atbr vo anos no nederi to nododot nor d taj sav k anas viet lai tiktu veikta nederiga elektrisk un elektronisk apr kojuma otrreiz j p rstr de Speciala nederigas ierices sav k ana un otrreiz j p rstr de paliz kupit
131. off and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage Follow the prompts on the display to continue Firmware revision mismatch Cause The revision number of the HP Photosmart firmware does not match the revision number of the software Solution To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Mechanism error Cause The HP Photosmart has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 71 Cause The print carriage is blocked Solution Turn the HP Photosmart off and open the print cartridge door to access the print carriage area Remove any objects that are blocking the print carriage including any packing materials and then turn the HP Photosmart on again bei E 5 fe lt Kd amp Q 5 o ke Errors 1t Chapter 11 Follow the prompts on the display to continue CD DVD tray open Cause The CD DVD tray is open and a print job is started from the computer Solution Close the CD DVD tray CD DVD tray misaligned Cause The CD DVD holder is loaded incorrectly in the CD DVD tray Solution Remove the CD DVD holder from the CD DVD tray and then reinsert the holder Make sure you push the CD DVD holder into th
132. on the left side 4 fo E oO n gt fo be ay Q 74 Troubleshooting 4 Ifthe problem persists print a self test report to determine if there is a problem with the print cartridges This report provides useful information about your print cartridges including status information 5 If the self test report shows a problem clean the print cartridges 6 Ifthe problem persists clean the copper colored contacts of the print cartridges 7 Ifyou are still experiencing problems with printing determine which print cartridge is experiencing the problem and replace it To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox E NOTE Youcanalso open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear To print a self test report 1 Load letter or A4 unused plain white paper into the input tray 2 Press and hold the Cancel button and then press the Red Eye Removal button The HP Photosmart prints a self test report which might indicate the source of the printing problem A sample of the ink test area of the report is shown below HPPSC 1500 series 11 SN 000000000010 21 PG 4
133. or Cancel or press the Delete key on your keyboard It can take a few moments for the print job to be cancelled o Stop a print job 45 Chapter 7 46 Print from your computer Use the photo features The HP Photosmart is equipped with memory card slots that enable you to insert a memory card and begin printing photos without uploading your photos to a computer first Additionally if the HP Photosmart is connected to a computer with a USB cable you can also save your photos to the computer to later print edit or share them The HP Photosmart supports the memory cards described below Each type of memory card can only be inserted in the appropriate slot for that card and only one card may be inserted at a time A CAUTION Do not insert more than one memory card at a time If more than one memory card is inserted unrecoverable data loss might occur 1 xD Picture Card 2 Secure Digital SD Secure Digital Mini adapter required Secure Digital High Capacity SDHC MultiMediaCard MMC MMC Plus MMC Mobile RS MMC adapter required TransFlash MicroSD Card or Secure MultiMedia Card CompactFlash CF types and II 4 Memory Stick Memory Stick Pro Memory Stick Select Memory Stick Magic Gate Memory Stick Duo or Duo Pro adapter optional or Memory Stick Micro adapter required The memory card area also has a Photo light This light blinks green when a memory card is being re
134. or upside down Solution Turn the memory card so that the label side is up and the contacts are facing the HP Photosmart and then push the card forward into the appropriate slot until the Photo light turns on If the memory card is not inserted properly the HP Photosmart will not respond and the Photo light near the memory card slots will not turn on After the memory card has been inserted properly the Photo light will blink for a few seconds and then remain lit Card is not fully inserted Cause The card is not fully inserted Solution Make sure you fully insert the memory card into the appropriate slot on the HP Photosmart If the memory card is not inserted properly the HP Photosmart will not respond and the Photo light near the memory card slots will not turn on After the memory card has been inserted properly the Photo light will blink for a few seconds and then remain lit Card is damaged Cause You formatted the card on a Windows XP computer By default Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format Digital cameras and other devices use the FAT FAT16 or FAT 12 format and cannot recognize a FAT32 formatted card Solution Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format Cause The file system is corrupted Solution Check the computer screen for an error message telling you that
135. ou call 1 Make sure that a The HP Photosmart is plugged in and turned on b The specified print cartridges are installed correctly c The recommended paper is properly loaded in the input tray 2 Reset the HP Photosmart a Turn off the HP Photosmart by pressing the On button b Unplug the power cord from the back of the HP Photosmart c Plug the power cord back into the HP Photosmart d Turn on the HP Photosmart by pressing the On button 3 To find support and warranty information go to the HP Web site at www hp com support If prompted choose your country region and then click Contact HP for information on calling for technical support Check the HP Web site for updated information or troubleshooting tips for the HP Photosmart 4 Ifyou are still experiencing problems and need to speak with an HP support representative do the following a Have the specific name of the HP Photosmart as it appears on the control panel available b Print a self test report c Be prepared to describe your problem in detail d Have your serial number ready You can view the serial number by looking at the sticker on the rear side of the HP Photosmart The serial number is the 10 character code in the upper left corner of the sticker 5 Call HP support Be near the HP Photosmart when you call Related topics Print a self test report on page 58 HP support by phone For a list of support phone numbers see the printed docum
136. our data to the CD or DVD before printing the label on it NOTE The HP Photosmart does not support a CD DVD print job started from the control panel To load a CD DVD on the CD DVD tray 1 Carefully remove the CD DVD holder that came with the HP Photosmart The CD DVD holder is stored below the main input tray Load paper Load a CD DVD 23 Chapter 6 2 Securely snap the inkjet printable media onto the CD DVD holder with the printable side up The CD DVD should be placed on the ring at the end of the holder with the arrows Er NOTE Ifyou are using a smaller sized media flip the CD DVD holder ring over the CD DVD 3 Lower the CD DVD tray The CD DVD tray is located just below the control panel When in its lowered position the CD DVD tray sits on top of the output tray r fo D a kl D kel bi 24 Load paper 4 Pushthe CD DVD holder into the HP Photosmart until the lines on the CD DVD holder line up to the white lines on the CD DVD tray E NOTE The HP Photosmart pulls the CD DVD holder while printing on the media The CD DVD holder might protrude about 7 5 cm 3 inches at the back of the device If the HP Photosmart is placed close to a wall move it at least 3 inches away from the wall Er NOTE Refer to the software that came with the HP Photosmart for printing on CD DVDs Avoid paper jams To help avoid paper jams follow these guidelines e Re
137. pe setting is incorrect Solution Change the paper type setting to match the type of paper loaded in the input tray For more information see Set the paper type for printing on page 29 Cause The print cartridges need to be cleaned or might be out of ink Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges 4 P fo E oO n gt fo bel ay 3 92 Troubleshooting For more information on print cartridges see Troubleshoot print cartridges on page 74 Printouts seem blurry or fuzzy Cause The paper type is not suitable for the HP Photosmart Solution Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart Cause The Paper Type setting is incorrect Solution Change the paper type setting to match the type of paper loaded in the input tray For more information see Set the paper type for printing on page 29 Cause The print quality setting on the HP Photosmart is set too low Solution Load high qua
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139. ported from the other computers Follow the instructions in Use printer sharing on page 11 The computer directly connected to the HP Photosmart acts as the host for the printer and has full software functionality The other computer which is referred to as a client has access only to the print features You must perform other functions from the host computer or from the control panel on the HP Photosmart To enable printer sharing on a Windows computer A Refer to the user guide that came with your computer or see the Windows onscreen Help Computer connection information 1i Connection Chapter 4 O e gt Ss bd O o s 12 Computer connection information 5 How dol This section contains links to commonly performed tasks such as sharing and printing photos and optimizing your print jobs How do print up to 13 x 18 cm 5 x 7 inch borderless photos from a memory card on page 48 How do get the best print quality on page 30 How do print on both sides of the paper on page 37 How do print custom labels on printable CD DVDs on page 36 How do 13 How do I Chapter 5 x o 2 5 14 How do 6 Load paper You can load many different types and sizes of paper in the HP Photosmart including letter or A4 paper photo paper transparencies and envelopes In addition the HP Photosmart lets you load and print directly
140. re that came with the HP Photosmart For more information see Communication problems over a USB connection on page 69 Out of disk space Cause There is not enough available memory on your computer to perform the task Solution Close some applications and try the task again Card access error Cause There are two or more memory cards inserted into the HP Photosmart at the same time Solution Remove all but one memory card The HP Photosmart reads the remaining memory card and displays the first photo stored on the memory card Cause You have inserted a Compact Flash memory card backwards or upside down Solution Remove the memory card and reinsert it correctly The label of the Compact Flash card faces up and should be readable as you insert it into the slot Cause You have not fully inserted the memory card Solution Remove the memory card and reinsert it in the memory card slot until it stops Use only one card at a time Cause Multiple memory cards are inserted in the HP Photosmart Solution You can insert only one memory card at a time bei E 5 fo lt wn amp Q S o ke Errors 117 Chapter 11 If more than one memory card is inserted the Attention light will blink rapidly and an error message will appear on the computer screen Remove the additional memory card to resolve the problem Card is inserted incorrectly Cause The card is inserted backwards
141. re that came with the HP Photosmart to create and print a CD DVD label When prompted load a CD DVD into the CD DVD tray on the HP Photosmart To print a CD DVD tattoo 1 Ze Se fe Use the HP Photosmart Software or go to www hp com to access templates for creating CD DVD labels Load 13 x 18 cm 5 x 7 inch CD DVD tattoo paper in the photo tray On the File menu in your software application click Print Make sure the HP Photosmart is the selected printer Print from your computer 5 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 6 Click the Features tab 7 Inthe Paper Type drop down list click More and then select HP CD DVD tattoo paper from the list 8 Click OK and then click Print or OK in the Print dialog box Related topics Load a CD DVD on page 23 Print using Maximum dpi Use Maximum dpi mode to print high quality sharp images To get the most benefit from Maximum dpi mode use it to print high quality images such as digital photographs When you select the Maximum dpi setting the printer software displays the optimized dots per inch dpi that the HP Photosmart will print Printing in Maximum dpi takes longer than printing with other settings and requires a large amount of disk space NOTE Ifa photo print cartridge is also installed the print quality is
142. reased the number of copies or selected additional photos to print do one of the following in the Select Format screen e Press the OK button to accept the default of 1 Up The photos will be printed on separate pages e Press the gt button to highlight 3 Up and then press the OK button The photos will be printed on the same page up to 3 per page Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online printing from your computer and creating special projects such as printing a photo directly onto an HP Photosmart CD or DVD Before transferring photos to your computer you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart E NOTE The HP Photosmart must be connected to a computer that has the HP Photosmart Software installed on it To save photos 1 Insert a memory card into the appropriate slot on the HP Photosmart The software opens on your computer 2 Click Save and then follow the onscreen prompts on your computer to save the photos to your computer Only images that were not previously saved are copied to your computer Edit photos The HP Photosmart automatically enhances your photos brightening and sharpening them before you print them You can also manually remove
143. reason able protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help For further information contact Manager of Corporate Product Regulations Hewlett Packard Company 3000 Hanover Street Palo Alto Ca 94304 650 857 1501 Modifications part 15 21 The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by HP may void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any int
144. red eye from your photos Additional editing features are available using the software that you installed with the HP Photosmart This section contains the following topics e Remove red eye e Edit photos using your computer 50 Use the photo features Remove red eye The flash on a camera especially on older model cameras can sometimes cause a subject s eyes to appear red in your photos You can remove redness so that eyes appear the correct shade in your photos NOTE The changes you make to the photo apply only to viewing and printing the photo The changes will not be saved on the memory card To remove red eye from photos 1 Insert your memory card into the appropriate slot on the HP Photosmart The most recent image on the card appears on the display 2 Press the lt or gt buttons to scroll through your photos until the photo you want to print appears 3 Press the OK button to select the photo you want to edit 4 Press Red Eye Removal on the control panel Edit photos using your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer s hard drive for advanced photo editing sharing photos online printing from your computer and creating special projects such as printing a photo directly onto an HP Photosmart CD or DVD Before transferring photos to your computer you need to remove the memory card from your
145. reverse order on page 40 The margins are not printing as expected Cause The margins are not set correctly in your software application Solution Check the printer margins Make sure the margin settings for the document do not exceed the printable area of the HP Photosmart To check your margin settings 1 Preview your print job before sending it to the HP Photosmart 2 Check the margins The HP Photosmart uses the margins you have set in your software application as long as they are greater than the minimum margins the HP Photosmart supports 3 Cancel the printjob ifthe margins are not satisfactory and then adjust the margins in your software application Cause The paper size setting might not be set correctly for the project you are printing Solution Verify that you have selected the proper paper size setting for your project Make sure that you have loaded the correct paper size in the input tray Cause The paper guides are not positioned correctly Solution Remove the stack of paper from the input tray reload the paper and then slide the paper width guide inward until it stops at the edge of the paper For more information see Load paper on page 17 Cause A stack of envelopes is loaded incorrectly Solution Remove all paper from the input tray Load a stack of envelopes in the input tray with the envelope flaps facing up and on the left bei E 5 fe lt Kd amp Q S
146. roject you are printing along with genuine HP ink HP papers and HP ink are specifically designed to work well together to provide high quality output E NOTE All photos that you print from the control panel rather than from your computer will be borderless This section contains the following topics e Print up to 13 x 18 cm 5 x 7 inch photos e Print enlargements Print up to 13 x 18 cm 5 x 7 inch photos You can select specific photos on your memory card to print up to 13 x 18 cm 5 x 7 inch photos To print up to 13 x 18 cm 5 x 7 inch photos 1 Insert your memory card into the appropriate slot on the HP Photosmart The most recent image on the card appears on the display 2 Load up to 13 x 18 cm 5 x 7 inch photo paper in the photo tray 3 Ifthe Photo Tray light is off select the photo tray by pressing the Photo Tray button the light will turn on 4 Press 4 or gt to scroll through your photos until the photo you want to print appears 48 Use the photo features 5 Press the OK button to select the photo you want to print Each time you press the OK button you increment the number of copies of the selected photo to be printed 6 Press the Print Photos button Er TIP While the photo is printing you can continue scrolling through the photos on your memory card When you see a photo you want to print you can press the Print Photos button to add that photo to the pr
147. ropriate paper size If the paper size and paper type are not compatible the HP Photosmart software displays an alert and allows you to select a different type or size In the Basic Options area select a high print quality such as Best or Maximum dpi from the Print Quality drop down list In the HP Real Life Technologies RTL area click the Photo fix drop down list and select from the following options e Off applies no HP Real Life technologies to the image e Basic automatically focuses the image moderately adjusts image sharpness e Full automatically lightens dark images automatically adjusts sharpness contrast and focus of images automatically removes red eye Click OK to return to the Properties dialog box If you want to print the photo in black and white click the Color tab and select the Print in grayscale check box Click OK and then click Print or OK in the Print dialog box NOTE Do not leave unused photo paper in the input tray The paper might start to curl which could reduce the quality of your printout Photo paper should be flat before printing Print custom CD DVD labels You can use the HP Photosmart Software or online templates from the HP Web site to create and print a custom label for a CD or DVD You can print directly onto the surface of an inkjet printable CD DVD or onto CD DVD tattoo paper which you affix to a CD DVD 36 To print directly onto a CD DVD q 2 Use the softwa
148. rs throughout the world HP conserves resources by reselling some of its most popular products For more information regarding recycling of HP products please visit www hp com hpinfo globalcitizenship environment recycle HP inkjet supplies recycling program HP is committed to protecting the environment The HP Inkjet Supplies Recycling Program is available in many countries regions and lets you recycle used print cartridges and ink cartridges free of charge For more information go to the following Web site www hp com hpinfo globalcitizenship environment recycle Energy Star notice This product is designed to reduce power consumption and save natural resources without compromising product performance It has been designed to reduce total energy consumption both during operation and when the device is not active This product qualifies for ENERGY STAR which is a voluntary program established to encourage the development of energy efficient office products E 9 CG bc E ke 5 T 2 E lt O o ke ENERGY STAR ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner HP has determined that this product meets ENERGY STAR guidelines for energy efficiency For more information on ENERGY STAR guidelines go to the following Web site www energystar gov Environmental product stewardship program 139 bi al E bal 2 5 o e D o s Chapter 13
149. s Printer Setup Printer or Preferences Click the Features tab 6 Inthe Basic Options area click one of the following e Click Portrait to print the document vertically on the page e Click Landscape to print the document horizontally on the page gi Scale the document size The HP Photosmart allows you to print the document at a different size than the original To scale the document size 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences Click the Features tab 6 Inthe Resizing options area click Scale to paper size and then click the appropriate paper size from the drop down list E Change the saturation brightness or color tone You can change the intensity of colors and the level of darkness in your printout by adjusting the Saturation Brightness or Color Tone options Change the print settings for the current job 31 Chapter 7 To change the saturation brightness or color tone 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properti
150. se The file name you entered is invalid Solution Make sure that you are not using any invalid symbols in the file name E NOTE Although the file name might look correct it could still include invalid characters Overwrite the existing file name with a new name File corrupted Cause Some of the files on the inserted memory card are damaged bei E 5 te e lt Kd amp Q S o ke Errors 115 4 P fe E oO n gt fo bel ay Ei Q Chapter 11 Solution Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable If you already transferred the files to your computer try printing those files by using the HP Photosmart Software The copies might not be damaged If these solutions do not work retake the photos with your digital camera as a last resort Cause The file system is corrupted Solution Check the computer screen for an error message telling you that the images on the memory card are corrupted If the file system on the card is corrupt reformat the memory card in your digital camera A CAUTION Reformatting the memory card will delete any photos stored on the card If you have previously transferred the photos from your memory card to a computer try printing the photos from the computer Otherwise you will need to retake any photos you might have lost General user messages 116 The
151. servicing which keeps print nozzles clear and ink flowing smoothly In addition some residual ink is left in the cartridge after it is used For more information see www hp com go inkusage To check the ink levels from the HP Photosmart Software 1 In the HP Solution Center click Settings point to Print Settings and then click Printer Toolbox E 77 fe g e a a lt v lt D f NOTE You can also open the Printer Toolbox from the Print Properties dialog box In the Print Properties dialog box click the Services tab and then click Service this device The Printer Toolbox appears 2 Click the Estimated Ink Level tab The estimated ink levels for the print cartridges appear Related topics Print a self test report on page 58 Use a photo print cartridge You can optimize the quality of the color photos you print with the HP Photosmart by purchasing a photo print cartridge Remove the black print cartridge and insert the photo print cartridge in its place With the tri color print cartridge and photo print cartridge installed you have a six ink system which provides enhanced quality color photos When you want to print regular text documents swap the black print cartridge back in Use a print cartridge protector or an airtight plastic container to keep your print cartridge secure when it is not being used Work with print cartridges 59 CH 5 CH
152. show a complete grid and the thick color lines are complete e f more than a few lines in a pattern are broken this might indicate a problem with the nozzles You might need to clean the print cartridges e Ifthe black line is missing faded streaked or shows lines this might indicate a problem with the black or photo print cartridge in the right slot s If any of the color lines are missing faded streaked or show lines this might indicate a problem with the tri color print cartridge in the left slot 58 Maintain the HP Photosmart Related topics e Clean the print cartridges on page 62 e Replace the print cartridges on page 54 e Align the print cartridges on page 61 Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge The ink supply level shows an estimate of the amount of ink remaining in the print cartridges A TIP You can also print a self test report to see if your print cartridges might need to be replaced Er NOTE The HP Photosmart can only detect the ink levels for genuine HP ink The ink levels in print cartridges that are refilled or have been used in other devices might not register accurately NOTE Ink from the cartridges is used in the printing process in a number of different ways including in the initialization process which prepares the device and cartridges for printing and in printhead
153. t in the printable area of the page Troubleshooting X TIP Some software applications allow you to scale the document to fit the paper size currently selected Additionally you can scale the size of a document from the print Properties dialog box Cause The paper is loaded incorrectly Solution If the paper is misfeeding it could cause parts of the document to cut off Remove the stack of paper from the input tray and then reload the paper following the steps below For more information see Load paper on page 17 A blank page came out while printing Cause Ifyou are printing black text and a blank page comes out of the HP Photosmart the black print cartridge might be empty Solution Check the estimated ink levels remaining in the print cartridges If the print cartridges are low or out of ink you might need to replace the print cartridges If there is ink remaining in the print cartridges but you are still noticing a problem print a self test report to determine if there is a problem with the print cartridges If the self test report shows a problem clean the print cartridges If the problem persists you might need to replace the print cartridges For more information on print cartridges see Troubleshoot print cartridges on page 74 Cause The document you are printing contains an additional blank page Solution Openthe documentfile in your software application and remove any extra
154. t side down in the input tray Inkjet labels 1 Always use letter or A4 label sheets designed for use with inkjet devices and make sure that the labels are no more than two years old Labels on older sheets might peel off when the paper is pulled through the HP Photosmart causing subsequent paper jams 2 Fan the stack of labels to make sure none of the pages are sticking together 3 Place a stack of label sheets on top of full size plain paper in the input tray label side down Do not insert labels one sheet at a time r fo D a kl D kel bi ES For best results set the paper type and paper size before printing 22 Load paper HP CD DVD Tattoo labels A Place one sheet of CD DVD tattoo paper in the input tray with the print side down slide the CD DVD tattoo paper forward until it stops E NOTE When you use CD DVD tattoo labels leave the tray extender closed Related topics e Change the print settings for the current job on page 28 e Recommended papers for printing on page 15 Load a CD DVD In addition to printing on paper the HP Photosmart enables you to print directly on the surface of specially coated CDs and DVDs for print jobs started from a connected computer You can design and create a custom label for your CD or DVD using the software that came with the HP Photosmart You can then print the label on your printable CD or DVD media X TIP Itis recommended that you write y
155. t tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Options Printer Setup Printer or Preferences 5 Click the Features tab 30 Print from your computer 6 Inthe Print Quality drop down list select the appropriate quality setting for your project E NOTE To view the maximum dpi that the HP Photosmart will print click Resolution 7 Inthe Paper Type drop down list select the type of paper that you have loaded Change the page orientation The page orientation setting allows you to print your document vertically or horizontally on the page Usually you set the page orientation in the software application you used to create your document or project However if you are using custom size or special HP paper or if you cannot set the page orientation from your software application you can change the page orientation in the Properties dialog box before printing To change the page orientation 1 Make sure you have paper loaded in the input tray 2 On the File menu in your software application click Print 3 Make sure the HP Photosmart is the selected printer 4 Click the button that opens the Properties dialog box Depending on your software application this button might be called Properties Option
156. ter you have reinstalled the software Start the Setup program for the HP Photosmart again Select Install Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart Missing HP Photosmart Software Cause The HP Photosmart Software is not installed Solution Install the HP Photosmart Software that came with the HP Photosmart If it is installed restart your computer To install the HP Photosmart Software 1 Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program 2 When prompted click Install More Software to install the HP Photosmart Software 3 Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart Troubleshooting Cause The HP Photosmart is turned off Solution Turn the HP Photosmart on Cause The computer is turned off Solution Turn the computer on Cause The HP Photosmart is not properly connected to the computer Solution Check the connection from the HP Photosmart to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart Make sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP Photosmart off and then on again For more information on setting up the HP Photosmart an
157. th friends and family by sending photos as e mail uploading photos to an online photo album or ordering prints through an online photo finishing service 52 Use the photo features 9 Maintain the HP Photosmart The HP Photosmart requires little maintenance You might need to replace align or clean your print cartridges from time to time ensure that your printouts are always of the highest quality This section provides instructions for keeping the HP Photosmart in top working condition Perform these simple maintenance procedures as necessary This section contains the following topics Work with print cartridges To ensure the best print quality from the HP Photosmart you will need to perform some simple maintenance procedures and when prompted by a message on the display replace the print cartridges This section contains the following topics Work with print cartridges Clean the HP Photosmart Reduce energy consumption when the HP Photosmart is off Turn off the HP Photosmart Handle the print cartridges Replace the print cartridges Print a self test report Check the estimated ink levels Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Remove ink from your skin and clothing E 77 ke g kel lt a a T v lt Z D
158. them Ink dries slower on film than on plain paper Make sure you allow enough time for the ink to dry before handling the transparency Print a group of addresses on labels or envelopes With the HP Photosmart you can print on a single envelope a group of envelopes or label sheets designed for inkjet printers To print a group of addresses on labels or envelopes 1 Print a test page on plain paper first 2 Place the test page on top of the label sheet or envelope and hold both up to the light Check the spacing for each block of text Make adjustments as needed 3 Load the labels or envelopes into the main input tray A CAUTION Do notuse envelopes with clasps or windows They can get stuck in the rollers and cause paper jams 4 Slide the paper length and paper width guides inward against the stack of labels or envelopes until the guides stop 5 If you are printing on envelopes do the following a Display the print settings and click the Features tab b Inthe Resizing Options area click the appropriate envelope size in the Size list 6 Click OK and then click Print or OK in the Print dialog box 42 Print from your computer Print a poster You can create a poster by printing a document on multiple pages The HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together To print a poster 1 Make sure you have paper loaded
159. to Paper HP Premium Plus Photo Papers are the best HP photo paper with image quality and fade resistance superior to store processed photos They are ideal for printing your high resolution images for framing or including in a photo album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch A4 and 8 5 x 11 inch HP Premium Photo Paper HP Premium Photo Papers are high quality glossy finish or soft gloss finish photo papers They look and feel like store processed photos and can be mounted under glass Load paper 15 Load paper rc fo D a kl D kel bd ES Chapter 6 or in an album These papers are available in several sizes including 10 x 15 cm 4 x 6 inch with or without tabs 13 x 18 cm 5 x 7 inch A4 and 8 5 x 11 inch HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy glossy photo paper that features an instant dry finish for easy handling without smudging It resists water smears fingerprints and humidity Your prints have a look and feel comparable to a store processed photo It is available in several sizes including A4 8 5 x 11 inch 10 x 15 cm 4 x 6 inch with or without tabs and 13 x 18 cm 5 x 7 inch HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol I gt HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency
160. tomer support call agent instructs you to Close the print cartridge door and wait a few minutes for the print carriage to move back to its home position on the left side E NOTE Make sure the scanner is idle and has returned to its parked position before turning off the HP Photosmart Press the On button to turn off the HP Photosmart Pack the HP Photosmart Complete the following steps after you have prepared the HP Photosmart for shipment To pack the HP Photosmart 1 If available pack the HP Photosmart for shipment by using the original packing materials or the packaging materials that came with your exchange device Prepare the HP Photosmart for shipment 135 Chapter 12 If you do not have the original packaging materials please use other adequate packaging materials Shipping damage caused by improper packaging and or improper transportation is not covered under the warranty Place the return shipping label on the outside of the box 3 Include the following items in the box s Acomplete description of symptoms for service personnel samples of print quality problems are helpful s Acopy of the sales slip or other proof of purchase to establish the warranty coverage period Your name address and a phone number where you can be reached during the day T Uv E EI lt w Ss Qa no E kel kel e a 136 HP warranty and support 13 Technical information The technica
161. tter 8 5 x 11 inch 67 Ib Bond Up to 40 25 n a A4 210mmx297mm Photo paper Technical information 137 4 Q o D z fe 2 D S fe Chapter 13 continued 252 gsm Maximum capacity t Output tray capacity is affected by the type of paper and the amount of ink you are using HP recommends emptying the output tray frequently Maximum capacity Paper weight Input tray Output trayt Photo tray E NOTE Foracomplete list of supported media sizes see the printer driver Print specifications Up to 1200 x 1200 rendered dpi black when printing from a computer Up to 4800 x 1200 optimized dpi color when printing from a computer and 1200 input dpi Print speeds vary according to the complexity of the document e Panorama size printing Method drop on demand thermal inkjet Language PCL3 GUI Duty cycle Up to 3000 printed pages per month Print resolution To find out about the printer resolution see the printer software For more information see View the print resolution on page 30 Print cartridge yield Visit www hp com pageyield for more information on estimated cartridge yields Acoustic information If you have Internet access you can get acoustic information from the HP Web site Go to www hp com support Environmental product stewardship program Hewlett Packard is committed to providing quality products in an environmentally sound manner
162. tures and Color tabs A TIP You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab Click a type of print task in the Printing Shortcuts list The default settings for that type of print task are set and summarized on the Printing Shortcuts tab If necessary you can adjust the settings here and save your custom settings as a new printing shortcut To save a custom printing shortcut select the shortcut and click Save As To delete a shortcut select the shortcut and click Delete 6 Click OK to close the Properties dialog box 7 Click Print or OK to begin printing Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use from all software applications This means that the HP Photosmart is automatically selected in the printer list when you select Print from the File menu in a software application The default printer is automatically selected when you click the Print button in the toolbar of most software applications For more information see the Windows Help Change the print settings for the current job You can customize the print settings of the HP Photosmart to handle nearly any print task This section contains the following topics e Set the paper size Set the paper type for printing e View the print resolution e Change the print speed or quality e Change the page orientation e Scale
163. tware installation troubleshooting 85 bei E 5 fe lt wn amp Q S o ke 4 P fo E oO n gt fo e ay Ei Q Chapter 11 86 On the Windows taskbar click Start Settings Control Panel or just Control Panel Double click Add Remove Programs or click Uninstall a program Select HP Photosmart Printer Driver Software and then click Change Remove Follow the onscreen instructions Disconnect the HP Photosmart from your computer Restart your computer NOTE Itis important that you disconnect the HP Photosmart before restarting your computer Do not connect the HP Photosmart to your computer until after you have reinstalled the software Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart To uninstall from a Windows computer method 3 ey 1 S o NOTE Use this method if Uninstall is not available in the Windows Start menu Insert the HP Photosmart CD ROM into your computer s CD ROM drive and then start the Setup program Disconnect the HP Photosmart from your computer Select Uninstall and follow the onscreen directions Restart your computer NOTE is important that you disconnect the HP Photosmart before restarting your computer Do not connect the HP Photosmart to your computer until af
164. type of paper is loaded in the input tray Solution Load only one type of paper at a time Cause The Two sided printing accessory might not be securely installed Solution Make sure the Two sided printing accessory on the back of the HP Photosmart is securely installed Paper is not picked up from the input tray Cause There is not enough paper in the input tray Solution If the HP Photosmart is out of paper or there are only a few sheets remaining load more paper in the input tray If there is paper in the input tray remove the paper tap the stack of paper against a flat surface and reload the paper into the input tray Follow the prompts on the display or the computer screen to continue your print job For more information see Load full size paper on page 18 Print troubleshooting Use this section to solve these printing problems 94 Envelopes print incorrectly Borderless printing produces unexpected results The HP Photosmart is not responding The HP Photosmart prints meaningless characters Nothing happens when try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the HP Photosmart when print a photo Envelopes print incorrectly Cause A stack of envelopes is loaded incorrectly Sol
165. unication problems over a USB connection e Information on paper e Information on print cartridges e Clear paper jams e Troubleshoot print cartridges Communication problems over a USB connection E NOTE For information on communication problems involving a memory card see Memory card troubleshooting on page 102 If the HP Photosmart and computer are USB connected and are not communicating with each other try the following e Look at the display on the HP Photosmart If the display is blank and the On button is not lit the HP Photosmart is turned off Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet Press the On button to turn on the HP Photosmart e Check the USB cable If you are using an older cable it might not be working properly Try connecting it to another product to see if the USB cable works If you experience problems the USB cable might need to be replaced Also verify that the cable does not exceed 3 meters 9 8 feet in length Check the connection from the HP Photosmart to your computer Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart Make D E 5 fo lt wn amp Q S o ke Troubleshooting 69 Chapter 11 sure the other end of the USB cable is plugged into a USB port on your computer After the cable is connected properly turn the HP Photosmart off and then on again
166. ution Remove all paper from the main input tray Load a stack of envelopes in the main input tray with the envelope flaps facing up and to the left NOTE To avoid paper jams tuck the flaps inside the envelopes Troubleshooting Cause The wrong type of envelope is loaded Solution Do not use shiny or embossed envelopes or envelopes that have clasps or windows Borderless printing produces unexpected results Cause Printing a borderless image from a non HP software application produces unexpected results Solution Try printing the image from the photo imaging software that came with the HP Photosmart The HP Photosmart is not responding Cause The HP Photosmart is busy with another task Solution Some documents take a long time to print If nothing has printed several minutes after you sent a print job to the HP Photosmart check your computer to see if there are any messages Cause The HP Photosmart has a paper jam Solution Clear the paper jam For more information see Clear paper jams on page 71 Cause The HP Photosmart is out of paper Solution Load paper in the input tray For more information see Load paper on page 17 Cause The print carriage has stalled Solution Turn the HP Photosmart off and open the print cartridge door Remove any objects that are blocking the print carriage including any packing materials and then turn the HP Photosmart on again
167. va seadme k itlemiseks viia saate k sida kohalikust omavalitsusest olmej tmete utiliseerimispunktist v i kauplusest kust te seadme ostsite H vitett vien laitteiden k sittely kotitalouksissa Euroopan unionin alueella T m tuotteessa tai sen pakkauksessa oleva merkint osoittaa ett tuotetta ei saa h viti talousj tteiden mukana K ytt j n velvollisuus on huolehtia siit et h vitett v laite toimitetaan s hk ja elektroniikkalaiteromun ker yspisteeseen H viteti vien laitteiden erillinen ker ys ja kierr tys s st luonnonvaroja N in toimimalla varmistetaan my s et kierr tys tapahtuu tavalla joka suojelee ihmisten terveytt ja ymp rist Saat tarvittaessa lis tieloja j tteiden kierr iyspaikoista paikallisilta viranomaisilta j teyhii ili tai tuotteen j lleenmyyj lt An ppiwn axenotav ouexcudy omy Papa Evoon To nap v aupfioho eren eEon iqyd A am ouokeuaoia tou unodeixvier n To npoidy aur Sev np net va nerael pad pe Ale orkiax anopplypara AvriGera o Bin oag het va anopplyer ng Auen Gees o pia xaBopiop vn pov da oder Gerten yia mv avaKiKAwan xpnorou dreet Kar ndexrpoviKod skonNiopo H ywpior aleng Kat SE E on DICEN nav SOCAN nopuy Kar om Staopahien dri ent pr rie DANO ON va dee 1 UNO d i av p nuv Kat to nepi Ta nepioobrepes mhnpopopies oyenk pe TO no pnopeire va anoppiyere TIG XPNOTEG OUOKEU G YIA aVAKUKhwON ENIKOIVUV OTE pe TIG KATA rue APH IEG ops f pe T
168. y of the output and then click Done If print quality still seems poor after you clean the print cartridges try cleaning the print cartridge contacts before replacing the affected print cartridge a Related topics e Clean the print cartridge contacts on page 62 e Replace the print cartridges on page 54 Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge after you already have cleaned or aligned the print cartridges Before cleaning the print cartridge contacts remove the print cartridge and verify that nothing is covering the print cartridge contacts then reinstall the print cartridge If you continue to get messages to check the print cartridges clean the print cartridge contacts 62 Maintain the HP Photosmart Make sure you have the following materials available Dry foam rubber swabs lint free cloth or any soft material that will not come apart or leave fibers AC TIP Coffee filters are lint free and work well for cleaning print cartridges e Distilled filtered or bottled water tap water might contain contaminants that can damage the print cartridges A CAUTION Do not use platen cleaners or alcohol to clean the print cartridge contacts These can damage the print cartridge or the HP Photosmart To clean the print cartridge contacts 1 Turn on the HP Photosmart and open the
169. y zasob w naturalnych i jest bezpieczny dla zdrowia i rodowiska naturalnego Dalsze informacje na temat sposobu ulylizacji zuzylych urz dze mo na Takat u odpowiednich wide lokalnych w prapduiebrortwie eeng sie oruwaniem odpad w lub w miejscu zakupu produktu Descarte de equipamentos por usu rios em resid ncias da Uni o Europ ia Este simbolo no produto ou na embalagem indica que o produto nao pode ser descartado junto com o lixo dom stico No entanto sua responsabilidade levar os equipamentos a serem descartados a um ponto de coleta designado para a reciclagem de equipamentos eletro eletr nicos A coleta separada e a reciclagem das equipamentos no momento do descarie ajudam na conserva o dos recursos naturais e garantem que os equipamentos ser o reciclados de forma a proteger a sa de das pessoas e o meio ambiente Para obier mais informa es sobre onde descartar equipamentos para reciclagem entre em contato com o escrit rio local de sua cidade o servi o de limpeza p blica de seu bairro ou a loja em que adquiriu o produto Postup pou vate ov v krajin ch Eur pskej nie pri vyhadzovani zariadenia v dom com pou van do odpadu Tento symbol na produkte alebo na jeho obale znamen e nesmie by vyhoden s in m komun lnym odpadom Namiesto toho mate povinnos odovzda toto zariadenie na zbernom mieste kde sa zabezpe uje recykl cia elekick ch tte zariaden Separovan zber a recykl cia zariadenia ur en ho na odpad
170. you can get help and support from the HP Web site This Web site offers technical support drivers supplies and ordering information Find more information 9 ES amp E ke o LG E E K D Chapter 3 au EI Qa 3 e bi 5 e Di ES fe Ki 10 Find more information information The HP Photosmart comes equipped with a USB port so you can connect directly to a computer using a USB cable You can also share the device over an existing home network Computer connection This section contains the following topics Supported connection types e Use printer sharing Supported connection types Description USB connection Recommended number of connected computers for best performance One computer connected with a USB cable to the rear USB 2 0 High Speed port on the HP Photosmart Supported software features All features are supported Setup instructions Follow the Setup Guide for detailed instructions Printer sharing Up to five computers The host computer must be turned on at all times or the other computers will not be able to print to the HP Photosmart Use printer sharing If your computer is on a network and another computer on the network has an HP Photosmart connected to it by a USB cable you can print to that printer using printer sharing All features resident on the host computer are supported Only print is sup

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