Avaya Desktop Assistant Pro Admin Edition BCM Rls 6.0 User's Manual
Contents
1. 6 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE Loading and Configuring LAN CTE LAN CTE will have to be configured on the BCM via Element Manager to associate the phone device that you wish to use with Desktop Assistant Pro and your computer refer to the LAN CTE Guide LAN CTE will have to be loaded onto the computer that will be using Desktop Assistant Pro refer to the LAN CTE Guide Installing Desktop Assistant Pro 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this zg Network Elements Connection Information n 101 12 10 1 1 66 IP Address 200 30 30 80 fed 200 50 30 50 75 UserID nnadmin its An 200 30 30 51 s BCM Chester Password ITT S 200 30 30 77 2 TEST BCM50 R6 Inventory Information 200 30 iJ vk L System Name BCM50b 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website EN Click here to close this webpage More information S NN40011 015 Issue 1 2 BCM RIs 6 0 7 Desktop Assistant Pro Pro AE 4 Accept any2. InstallShield Wizard Complete Setup has finished installing 4vaya Desktop Assistant Pro Administrator Edition on your computer NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE Opening Desktop Assistant Pro Admin Edition To open Desktop Assistant Pro AE 1 Select Start Programs Avaya Desktop Assistant Pro AE Desktop Assistant Pro AE one EI 3cDaemon KH Viewer Central Inc gt ICH Accessories gt F WebEx Recorder amp Player se Favorites gt Adobe gt I Windows Live gt i 2 Adobe Help Viewer 2 gt A Acrobat_com Ee RE gt en ave 9 0 D Adobe Reader 9 Se DES en Manager gt a H BCM Dial by Name 2 0 gt CH BCM Personal Call Manager gt p3 Search gt Camtasia Studio 2 gt CDR Client ICH Camtasia Studio 6 gt CH Desktop Assistant Pro o eee Canon Printer Uninstaller Dien Desktop Assistant Pro AE i Run Log Off Pauls 0 shutdown The application will then open and the BCM Login window will appear Enter the IP address or Machine name of the BCM you wish to access in the IP Machine name field Then enter the User Name and Password for the BCM followed by the first extension on the system Click OK IP Machine Mame 200 30 30 50 ei User ame nesch Password been Startup Extension A m Cc 2 Vu Y O CG D ef gt lt D D Kal in W Offline Mode NN40011 015 Issue 1 2 BCM RIs 6 0 35 De
3. 1 2 BCM RIs 6 0 31 Desktop Assistant Pro Pro AE 13 The Welcome screen will appear Click the Next button Avaya Desktop Assistant Pro Administrator Edition Setup X Welcome to the InstallShield Wizard for Avaya Desktop Assistant Pro Administrator Edition The InstallShield Wizard will install Avaya Desktop Assistant Pro Administrator Edition on your computer To continue click Hest Back 1 Met f Cancel 14 The Licence screen will appear Click Yes to accept the agreement Avaya Desktop Assistant Pro Administrator Edition Setup License Agreement Please read the following license agreement carefully Press the PAGE DOWN key to see the rest of the agreement THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN YOO THE a END USER CUSTOMER AND AWAYA INC OR THE APPLICABLE Avaya AFFILIATE Aavay74 GOVERNING YOUR RIGHTS TO USE THE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORTEL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NORTEL OF Av r LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE NORTEL NETWORKS PRODUCTS M HETHER HAVING A NORTEL OR Ava LOGO AND SOFTWARE UPGRADES ACOUIRED BY YOU FROM AN AVAYA AUTHORIZED RESELLER RESELLER IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS RETURN THE LICENSED SOFTWARE UNUSED AND IN THE ORIGINAL SHIPPING CONTAINER TO THE Do you accept all the terns of the preceding License Agreement If you select No the set
4. Assistant Pro File Labels Phone Help Phone Device 1140 DN 213 Name Paul 20 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE Print Preview Print From this dialogue box you can preview the labels for the current device and print them from here 1 Select Labels and Print Preview Le Desktop Assistant Pro File Labels Phone Help S Print Preview Print Device T7208 DN 225 i Name Recep 2 The labels illustrating the button programming will be displayed E E Print Labels Lime 150 Call Transter Page Genrl Conterence NN40011 015 Issue 1 2 BCM RIs 6 0 21 Desktop Assistant Pro Pro AE 3 To Print the labels select File and Print E Print Labels ioj x Refresh Print Lme 150 Call Trancter 4 The Printer dialogue box will be displayed and the screen will display the name and model of phone associated with this extension Le Print Labels File T7208 225 Recep Line 150 gt i Jaws PDF Creator ha Printtofile Preferences HP Deskjet HP Mobile IR5570 Printing PS Page Range Ce All C Selection Curent Page f Pages 5 Select the appropriate printer and the click the Print button 22 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE Saving Phone Settings From this dialogue box you can select the filename under which the current device settings will be saved The d
5. Pro Pro AE Installing Desktop Assistant Pro Admin Edition 1 Open Internet Explorer In the address field type replacing the relevant part with your BCM IP address http lt bcm ip address gt Navigation Canceled Windows Internet Explorer n E GA che http 200 30 30 80 _ h a 2 Click on Go or press Return on your keyboard Note You can also use the Web Page button in Element Manager to launch a web broswer session The BCM you wish to access must be selected in the Element Navigation Panel to do this Bp ext XV cut Ea Copy M Paste web Page Validate Device Sy Connect Element Navigation Panel 10 1 1 2 S IP Address 200 30 30 80 Network Elements Connection Information n 10 1 1 66 I Do User ID nnadmin an e KE T BCM Chester Password i 200 30 30 77 i Inventory Information 3 If you are presented with the Certificate Error window click on Continue to this website not recommended We recommend that you close this webpage and do not continue to this website EN Click here to close this webpage Gei More information 4 Accept any further security messages that you may get presented with Security Information i Ki This page contains both secure and nonsecure items Do you want to display the nonsecure items Te NR No gen 28 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE 5 You will now see the
6. AVAYA BCM Rls 6 0 Desktop Assistant Pro Desktop Assistant Pro Admin Edition Task Based Guide Desktop Assistant Pro Pro AE Copyright 2010 Avaya Inc All Rights Reserved Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Avaya shall not be responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation s provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee tha
7. EL NETWORKS SOFTWARE PRODUCTS WHETHER HAVING A NORTEL OR Avava LOGO SOFTWARE INCLUDED IN OR WITH HERITAGE NORTEL NETWORKS PRODUCTS WHETHER HAVING amp NORTEL OR AWAYA LOGO AND SOFTWARE UPGRADES ACHUIFED BY YOU FROM AN AWAYA AUTHORIZED RESELLER RESELLER IF OU DO NOT ACCEPT THESE TERMS AND CONDITIONS RETURN THE LICENSED SOFTWARE UNUSED AND IN THE ORIGINAL SHIPPING CONTAINER TO THE Do you accept all the terms of the preceding License Agreement If you select No the setup will close To install Avaya Desktop Assistant Pro you must accept this agreement Installshield lt Back e No 15 The Choose Destination Location screen will appear Select Next to accept the default destination Avaya Desktop Assistant Pro Setup Choose Destination Location Select folder where setup will install files Setup will install Avaya Desktop Assistant Fro in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files4yvaya Desktop Assistant Pro Browse Installshield Back Next gt Cancel 12 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE 16 The Select Program Folder screen will appear Select Next Avaya Desktop Assistant Pro Setup Select Program Folder Please select a program folder Setup will add program icons to the Program Fo
8. THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Copyright Except where expressly stated otherwise no use should be made of the Documentation s and Product s provided by Avaya All content in this documentation s and the product s provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holde
9. ame DAPro exe Type Application 9 88MB From 200 30 30 80 potentially harm your computer H you do not trust the source do not run or save this software What s the risk 10 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE 12 The files will be downloaded to your computer If you see a Security Warning screen click Run Internet Explorer Security Warning Ei software Name DAPro exe This fle does not have a valid digital signature that verifies its publisher You should only run software from publishers you trust How can I decide what software to run Avaya Desktop Assistant Pro Setup x Welcome to the InstallShield Wizard for Avaya Desktop Assistant Pro The Install hield Wizard will install Avaya Desktop Assistant Pro on your computer To continue click Nest 4 Back ve Cancel NN40011 015 Issue 1 2 BCM RIs 6 0 11 Desktop Assistant Pro Pro AE 14 The Licence screen will appear Click Yes to accept the agreement Avaya Desktop Assistant Pro Setup License Agreement Please read the following license agreement carefully Fress the PAGE DOWN key to see the rest of the agreement THIS SOFTWARE LICENSE LICENSE IS AN AGREEMENT BETWEEN OU THE END USER CUSTOMER AND AMAYA INC DA THE APPLICABLE AVATA AFFILIATE AV V4aTA GOVERNING YOUR RIGHTS TO USE THE LICENSED SOFTWARE LICENSED SOFTWARE MEANS HERITAGE NORT
10. efault file extension for this file is pct Phone Configuration File saved configuration files can only be loaded to the same phone device type The Save Settings command is available for both offline button labelling and online phone device programming 1 Select File Save Current Settings E Desktop Assistant Pro 2 The Save As window will appear You can then save the phone device to an appropriate location File name at 217 Save as type Phone Contig Files pcf Cancel E el ieee NN40011 015 Issue 1 2 BCM Rls 6 0 23 Desktop Assistant Pro Pro AE Loading Phone Settings From the file open dialogue box you can select the phone configuration file i e pct to load into the current selected phone device Loading i e programming of the device will only be accepted if the saved device type is the same as the current device Also note that Line appearances Answer Keys Hunt Group keys Handsfree keys and Intercom keys are not end user programmable features and as such will be skipped over The Load Settings command is available for both offline button labelling and online phone device programming To schedule a message 1 Select File and Load settings IE Desktop Assistant Proll bs File Labels Phone Help Phone Device 4 Al Save Current Settings Load Settings 2 The Open window will appear WS vp ome SN File name Ext 213 D el Files of t
11. further security messages that you may get presented with Security Information Ki This page contains both secure and nonsecure items Do you want to display the nonsecure items 5 You will now see the login screen enter your BCM User name and Password By default these are set to User ID nnadmin Password PlsChgMe Click on OK A Please Enter Credentials nnadmin DEE EE EE EE E 6 In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked Welcome to BCM Gel Mailbox Manager No update required A Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a Download Locations Hun NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE 7 Inthe Applications area select User Applications and click on Run Applications Mailbox Manager Callpilot Manager User Applications r R iNo update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a 8 Again accept any security messages that appear and if prompted enter any login details 9 From the User Applications screen click on Desktop Assistant Pro AVAYA Home Contact User Applications User Applicatio
12. ger you wish to access IFM achine Name EN 20 20 20 UserName nmadmin Password eee Startup E viepnsior zz Offline Mode 3 Click OK 38 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE Avaya Documentation Links e LAN CTE Configuration guide NN40011 015 Issue 1 2 BCM Ris 6 0 39 Desktop Assistant Pro Pro AE 40 NN40011 015 Issue 1 2 BCM RIs 6 0
13. kground Music Voice Call Prohibit Set Options Call Initialization Call Answering Modifying Voice Mail Call Center Call Information F811 Show Time F803 Language Choice F501 Hospitality Contrast F Application Feature Static Time Date F806 Other Device T7316 DN 224 Name 224 2 Look down the list or sub lists and select the feature to then be programmed on that button vr 3 The button will be programmed 16 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE Button Labelling In addition to button programming Desktop Assistant Pro provides the Capability to easily label buttons on a set This capability can be done in either offline mode or during button programming To label a button 1 Using the mouse simply left click on the appropriate label and highlight the text to be changed Type in a more appropriate description if desired E Desktop Assistant Pro File Labels Phone Help a GGG Elie Device T7208 pu 225 Name Recep NN40011 015 Issue 1 2 BCM RIs 6 0 17 Desktop Assistant Pro Pro AE 2 At this point you can a Change the font type and size E Desktop Assistant Pro Device T7208 DN 225 Name Recep b Change the font colour and background colour Desktop Assistant Pro Fie Labels Phone Help lol aa E asi Basic colors Device Tf208 DN 225 Name Recep 18 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pr
14. lder listed below ou may type a new folder name or select one from the existing folders list Click Nest to continue Program Folder vaya Existing Folders Accessones Administrative Tools Citrix HF CD Labeler II Microsott ASP NET ZU AJAKS Extensions Quote Tool BC Startup InstallShreld Back TI Ve Cancel 17 The Install Wizard screen will appear Select Finish Avaya Desktop Assistant Pro Setup InstallShield Wizard Complete Setup has finished installing Avaya Desktop Assistant Pro on your computer 4 Back TI Finish TI Eancel NN40011 015 Issue 1 2 BCM RIs 6 0 13 Desktop Assistant Pro Pro AE Opening Desktop Assistant Pro To open Desktop Assistant Pro 1 Select Start Programs Avaya Desktop Assistant Pro Desktop Assistant Pro Computer Associates Viewer Central Inc gt grams gt WebEx Recorder amp Player gt Xe Eseree gt F Windows Live b lt A Documents Ap BC se mmm 3 Business Commuricaton Manager ohm CH BCM Dial by Name 2 0 2 a Search j Camtasia Studio 2 a O m Camtasia Studio 6 ie Desktop Assistant Pro gi Help and Support 2 Canon Printer Uninstaller 4 J Run Canon Utilities g EH Citrix DI Log off Pauls CH ClarifycRM12 0 Cc Shut Down start O 2 Microsoft Outlook Dan 2 The application will then open and the Select Phone device screen will appear Select the model of the phone that you wish to prog
15. login screen enter your BCM User name and Password By default these are set to User ID nnadmin Password PlsChgMe Click on OK Please Enter Credentials i Save Credentials WM Auto Login 6 In the Welcome to BCM window ensure the Main tab has been selected and the BCM button clicked Welcome to BCM Mailbox Manager No update required A Callpilot Manager No update required User Applications No update required Activity Reporter Basic No update required Business Applications No update required Business Element Manager No update required currently a i Download Locations Run D 7 From the Applications list select Other Administrator Applications and click Run Mame Status Business Clement Manager Yo update required currenty at 62 0 0 No update required currently at 50 2 New update availiabl BCM Monitor Data Migration Manager Other Administrator Applications EE Online Documentation No update required i kai Element Manager Context Help No update required currently at 6 0 NN40011 015 Issue 1 2 BCM RIs 6 0 29 Desktop Assistant Pro Pro AE 8 Again accept any security messages that appear and if prompted enter any login details 9 The Administrator Applications screen will be displayed From the Administrator Applications screen click on Desktop Assistant Pro AE AVAYA Home Contact Administrator Applications Administrator Management To
16. ns Mailbox Manager K Desktop Assistant Pro CallPilot Unified Messaging Personal Call Manager LAN CTE Client 2050 IP Softphone a Mobile Voice Client 2050 Documentation NN40011 015 Issue 1 2 BCM Rls 6 0 9 Desktop Assistant Pro Pro AE 10 Click on Download Desktop Assistant Pro Link User Desktop Assistant Pro Applications User Applications packagefor Iewen Mailbox Manager Desktop Assistant Pro Download Desktop Assistant Pro CallPilot Unified Messaging Bad amp See Important Notes Below Personal Call Manager LAN CTE Client 2050 IP Softphone Desktop Assistant Pro allows for Button Programming of any set onthe system and printing of labels for digital sets 2050 Mobile Voice Client nee e Documentation This application uses LAN CTE to connectto the BOM Both Desktop Assistant PRO and LAN CTE Client must be installed on the users client PC in order to utilise this application Labels can be customized for digital sets including the ability to specify the font type font style font color or background color IP sets do not require labels A keycode is required on the BCM in order to be able to use this application Click here to connect to the Avaya Keycode Retrieval System Desktop Assistant Pro may be run on the following operating systems 11 Click the Run or Open button File Download Security Warning x Do you want to run or save this file N
17. o Pro AE 3 When the buttons have labelled correctly you can print the labels to apply Refer to the Print Preview Print section of this guide The Phone Menu Clicking on the command Phone opens the Phone Device menu From this menu you can select one of the accessible Business Communications Manager Phone devices available to the current user The Phone Device command is only available for online phone device programming and only if the current user has been granted access to more than one phone device The Phone menu offers the capability to switch to a different phone type In offline mode the entire list of supported phones is available to select from In programming mode only those phones in the same class as the current one can be selected In addition this menu offers a set refresh command Selecting this option resets all labels to blank in offline mode In programming mode all buttons are queried from the set and all labels set to the programmed values 1 Select Phone from the menu bar E Desktop Assistant Pro a Salt File Labels Phone Help gaia ol ale 7208 M7310 M7324 Mzio Maro ZIZAN 17100 1 206 T7316 T7406 T7406 12007 v 12004 12002 z001 1110e 1120 1216 1220 1230 2033 meet ben E Saz Wa 2 Then select the appropriate phone device NN40011 015 Issue 1 2 BCM Rls 6 0 19 Desktop Assistant Pro Pro AE 3 The new model phone device will then be displayed Le Desktop
18. ols CallPilot Manager Business Element Manager r Desktop Assistant PRO AE e NCM For BCM BCM Monitor CallPilot Unified Messaging CDR Clients BCM MIBs RADIUS Dictionary SSH Client PuTTY r BCM Logs Digital Mobility Tools 10 Click on the Desktop Assistant Pro Admin Edition download button Administrator Desktop Assistant Pro Applications Administrator Edition Administrator Management Tools CallPilot Manager Business Element Manager Desktop Assistant PRO AE Download Desktop Assistant Pro NCM For BCM Administrator Edition Z See Important Notes Below BCM Monitor CallPilot Unified Messaging CDR Clients Desktop Assistant Pro Administrator Edition is similar to Desktop Assistant Pro in all respects except that ithas the ability to program BCM MIBs any digital or IP set attached to a BCM system RADIUS Dictionary SC b This application uses LAN CTE as means to connectto any SSH Client PuTTY desired BCM Both Desktop Assistant PRO AE and LAN CTE Client BCM Logs must be installed on the client PC in order to utilize this a application Pista RB ebnlz nr Ta ele 30 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE 11 The File Download screen will appear Click the Run button File Download Security Warning 12 The files will be downloaded to your computer Click Run if you see another Security Warning WOU Want tO run Cms NN40011 015 Issue
19. phones The functionality available includes Button labelling including font font size and background colour control Label printing Button programming of end user accessible features requires CTE access to devices Saving Restoring a telephone configuration Telephone feature help Required Information Before commencing configuration of Desktop Assistant Pro it would be useful to obtain the following information facilities The extension number of the phone to be configured by Desktop Assistant Pro LAN CTE associated to the PC and DN in Element Manager LAN CTE loaded and configured on the PC that will be running Desktop Assistant Pro Supported Operating Systems Desktop Assistant Pro is supported on the following operating systems NN40011 015 Issue 1 2 BCM Ris 6 0 Windows XP Professional SP3 Windows Vista Business Ultimate Enterprise SP2 32 64 bit Windows 7 Professional Ultimate Enterprise 32 64 bit Desktop Assistant Pro Pro AE Flowchart This flowchart depicts the relevant steps required to install and configure the Desktop Assistant Pro application on a desk top PC Ensure LAN CTE is configured on the BCM to associate the required computers and telephones Refer to the LAN CTE Guide Load LAN CTE onto the computer that will be using Desktop Assistant Pro Refer to the LAN CTE Guide Load Desktop Assistant Pro onto the PC Refer to the Installing Desktop Assistant Pro section of this guide
20. ram Note If this screen does not appear ensure the correct association between PC and extensions has been made within LAN CTE in Element Manager Refer to the LAN CTE Guide for more information a Digital Phones examples Select Set Please select the set that you are using M7310 CG MTN CC T7316 CC T7406 1400 NIN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE b IP Phones examples Select Set Please select the set that you are using C i2007 C 1140e OK 3 Click the OK button when you have selected the correct model of phone 4 The phone type and the programming that has been associated with the computer within the LAN CTE configuration will be displayed Deskaag rtbierg Pre a Ae e Jf Aled Deeg 114 ON ED Naw SN NN40011 015 Issue 1 2 BCM Rls 6 0 15 Desktop Assistant Pro Pro AE Button Programming Desktop Assistant Pro provides the capability to easily program buttons on a set without the need to remember the appropriate feature code lf you have been granted access to a device on the Business Communications Manager System you can program buttons on the device selected 1 Right click on the appropriate button At this point you will be shown a drop down menu listing all the features that you can program ja Desktop Assistant Pro File Labels Phone Help Deg MS Serif D 7 D Ar Kong LED Refresh Messaging Paging Call Logging F85 Bac
21. rs of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya com Copyright Trademarks The trademarks logos and service marks Marks displayed in this site the documentation s and product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the documentation s and product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners 2 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE Downloading documents For the most current versions of documentation see the Avaya Support Web site http www avaya com support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Copyright 2010 ITEL All Rights Reserved The copyright in the material belongs
22. sktop Assistant Pro Pro AE 3 Click on the File menu and select Phone Device The Phone Device selection screen will appear E Desktop Assistant Pro Adminis 4 The Phone Device Selection screen will appear By clicking on the dropdown menu you can select an appropriate extension to configure Click OK Phone Device Selection 5 The Select Set device screen will appear Select the model of the phone that you wish to program Click the OK button Select Set Please select the set that you are using re 2004 C i2007 C 1140e em 36 NN40011 015 Issue 1 2 BCM Rls 6 0 Desktop Assistant Pro Pro AE 6 The phone type and current programming will be displayed E Desktop Assistant Pro Administrator Edition File Labels Phone Help lgl ei 2 Hl 2 ale of Phone we ZE EN Device i2004 Ei 212 Name Ed 7 The phone can now be labelled and programmed in the same manner as with Desktop Assistant Pro NN40011 015 Issue 1 2 BCM Rls 6 0 37 Desktop Assistant Pro Pro AE Selecting Another Business Communications Manager System From this dialogue box you can select a different Business Communications Manager system to connect to 1 From the File Menu select System E Desktop Assistant Pro Administrator Edition ben E Saz a Device i2004 DN 212 Name Ed 2 You can then enter the IP Address and the start extension of the other Business Communication Mana
23. ssword of any other Business Communications Manager you wish to access e LAN CTE loaded on the PC that will be running Desktop Assistant Pro Note For Desktop Assistant Pro AE LAN CTE requires no association within Element Manager to function LAN CTE only requires loading on the same PC as Desktop Assistant Pro AE Supported Operating Systems Desktop Assistant Pro Admin Edition is supported on the following operating systems e Windows XP Professional SP3 Windows Vista Business Ultimate Enterprise SP2 32 64 bit Windows 7 Professional Ultimate Enterprise 32 64 bit Windows Server 2003 Standard and Enterprise SP2 Windows 2008 Standard and Enterprise SP2 Windows Server 2008 R2 Enterprise 64 bit Windows Small Business Server R2 26 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE Flowchart This flowchart depicts the relevant steps required to install and configure the Desktop Assistant Pro Admin Edition application on a desk top PC Load LAN CTE onto the computer that will be using Desktop Assistant Pro Admin Edition Refer to the LAN CTE Guide Load Desktop Assistant Pro Admin Edition onto the PC Refer to the Installing Desktop Assistant Pro Admin Edition section of this guide Login to the required BCM with the appropriate IP address user name amp password Refer to the Opening Desktop Assistant Pro Admin Edition section of this guide NN40011 015 Issue 1 2 BCM RIs 6 0 27 Desktop Assistant
24. t these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http www avaya com support Please note that if you acquired the product from an authorized reseller the warranty is provided to you by said reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAY A COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING
25. to ITEL and no part of the material may be reproduced in any form without the prior written permission of a duly authorised representative of ITEL NN40011 015 Issue 1 2 BCM RIs 6 0 3 Desktop Assistant Pro Pro AE Table of Contents Desktop Assistant PIO ccccesceeeeeeseeeeeeeensenseeeeeneenseeeeeaes 5 NW OMIE ee 5 POQUIFCG INTONMAU OM ses 5 Supported Operating Gvstiems 5 IOWG art aia stieseraatieaeeuatraauncauiusenia N 6 Loading and Configuring LAN CTIE 7 Installing Desktop Assistant Pro EE 7 Opening Desktop Assistant Pro 14 Button PLOGlAMIMNG EE 16 BURON Ee ue EE 17 d eltern 19 PRINT VE D e EE 21 Saving PHONG EH ee 23 EOAGING PNONC S die Te EE 24 Desktop Assistant Pro AE cccccscseseeeseeeeeeseneeneeeeeenees 26 EEN 26 Required Information cccccccceeecceeeeceseeceeeeceeecueeceueesseeeseesenees 26 Supported Operating Gvstems 26 Be ern ee 27 Installing Desktop Assistant Pro Admin Edition ccceceeee 28 Opening Desktop Assistant Pro Admin Edition c cccceeeeees 35 Selecting Another Business Communications Manager System 0000 02 38 Avaya Documentation Links ccccceeeeeeeeeeeeeeeeeeeeeeeeenes 39 4 NN4001 1 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE Desktop Assistant Pro Overview Desktop Assistant Pro is a LAN CTE based application that provides the end user with the capabilities to manage the configuration of desktop tele
26. up will clase To install Avaya Desktop Assistant Pro Administrator Edition you must accept this agreement InstallShield 32 NN40011 015 Issue 1 2 BCM RIs 6 0 Desktop Assistant Pro Pro AE 15 The Choose Destination Folder screen will appear Select Next to accept the default destination Avaya Desktop Assistant Pro Administrator Edition Setup Choose Destination Location Select folder where setup mill stall files Setup will install Avaya Desktop Assistant Pro Administrator Edition in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files Avaya Desktop Assistant Pro Browse Installshield Avaya Desktop Assistant Pro Administrator Edition Setup Select Program Folder Please select a program folder Setup will add program icons to the Program Folder listed below rou may type a new folder name or select one from the existing folders list Click Next to continue Program Folder Existing Folders Accessones Administrative Tools Citrix HF CD Labeler Il Microsoft ASP NET 20 Ades Extensions Quote Tool BC Startup InstallShield lt Back Ver Cancel NN40011 015 Issue 1 2 BCM Rls 6 0 33 Desktop Assistant Pro Pro AE 34 17 The Install Wizard screen will appear select Finish Avaya Desktop Assistant Pro Administrator Edition Setup
27. ype Phone Config Files pc sl Cancel T Open as read only DEE E 3 Select the file to upload and click the Open button 24 NN40011 015 Issue 1 2 BCM Ris 6 0 Desktop Assistant Pro Pro AE The programming for the extension you have selected will then be e e ef tne D uploaded and displayed IS Desktop Assistant Pro R PN RA e IW e Tia Af Ee e EE i tee eme E GK EY yi D S nee ne 254 NN40011 015 Issue 1 2 BCM Rls 6 0 25 Desktop Assistant Pro Pro AE Desktop Assistant Pro AE Overview Desktop Assistant Pro Administrator Edition AE is a LAN CTE based application that provides the system administrator with the capabilities to manage the configuration of desktop telephones The functionality available includes e Button labelling including font font size and background colour control e Label printing e Button programming of end user accessible features requires CTE access to devices e Saving Restoring a telephone configuration e Telephone feature help e Ability to switch between systems without exiting the program Required Information Before commencing configuration of Desktop Assistant Pro AE it would be useful to obtain the following information facilities e The Start extension number on the Business Communications Manager e The IP Address user name and password of the Business Communications Manager e The IP Address user name and pa
Download Pdf Manuals
Related Search