APC WSTRTUP5X8FWUPG-SB-16 installation service
Contents
1. Legendary Reliability l Smart UPS RT 15 20 kVA Start Up Plus Service Goa rns Arc Legendary Reliability Table of Contents 1 0 Executive Summary 2 0 Features amp Benefits 3 0 Details of Service 4 0 Assumptions 5 0 Scope of Responsibility 6 0 Project Work Details 7 0 Terms amp Conditions American Power Conversion Statement Smart UPS RT 15 20 eVA Start Up Plus Service _ of Work Service 1 0 Executive Summary The Smart UPS RT 15 20 kVA Start Up Plus Service provides a Start Up visit by certified APC MGE service engineers to energize and check the functionality of your System in all modes of operation and upgrades the standard 2 year factory warranty to include On site Next Business Day response This service provides the customer with the assurance that the Smart UPS RT 15 20 kVA has been Started Up according to APC MGE standards and specifications and the security of knowing that in the unlikely event of a failure APC MGE will dispatch authorized personnel to provide repairs APG MGE offers a Smart UPS RT 15 20 kVA Start Up Service scheduling upgrade This offering is available on a 7x24 basis including weekends and holidays Next Day and 4 Hour On Site Response Upgrades are also available Both of these offerings are available on a 7x24 basis including weekends and holidays Not available in all locations Please consult with your local APC MGE2. e Have the parties responsible for operation of the equipment present for basic operator training 6 0 Project Work Details The information stated here are the details of the project performed by APC MGE for the customer with specifications to schedule location and successful completion criteria 6 1 SCHEDULE Actual set dates will be discussed and approved between APC MGE and the customer 6 2 LOCATION The location of this installation will be on site and performed at the ship to location of the equipment unless informed of a new location by the customer in a 48 hour period before installation is to be done 6 3 COMPLETION CRITERIA APC MGE is expected to have finished its written duties when one of the following occurs 1 APC MGE completes all the tasks described in Section 5 1 of this Statement of Work SOW 2 This service and Statement of Work SOW are terminated for other reasons within the APC MGE Customer Agreement 7 0 Terms and Conditions APC MGE standard Terms and Conditions apply 2007 All rights reserved All APC MGE trademarks are property of American Power Conversion Other trademarks are property of their respective owners Specifications are subject to change without notice Disclaimer This information is reliable at the point of creation and may be subject to change American Power Conversion www apc com Rev 05 27 08
3. representative for coverage in your area 2 0 Features amp Benefits 2 1 START UP SERVICES Features Benefits APC MGE will dispatch certified APC MGE service engineers to energize and check the functionality of your system in all modes of operation Provide qualified and approved Frees customer resources to concentrate on core business service personnel activities Standard 5x8 Service Scheduling Train customer support staff on Provides the customer with enhanced operation and maintenance basic operation of the equipment knowledge APC MGE trained and certified professionals ensure your system is Started up to manufacturer s specifications and all work is done in a professional and orderly manner Scheduling coordination Avoidance of possible delays caused by scheduling conflicts Installation verification testing Guarantees correct installation and operation of the system Customer specific site documentation Supply all necessary labor and material Records the baseline operational data of the system www apc com Rev 05 27 08 2 Smart UPS RT 15 20 kVA Start Up Plus Service Legendary Reliability 2 2 ON SITE REMEDIAL SERVICES Features Benefits 2 Yr Onsite NBD Service included during warranty period e Standard Next Business APC MGE will dispatch authorized personnel to provide repairs in Day Response the event of a problem Parts labor and travel costs are all included Next Day and 4 Hour On Sit
4. chnology IT Equipment migration services e Building Management System integration e Specialized testing or commissioning services American Power Conversion www apc com Rev 05 27 08 Arc 6 Smart UPS RT 15 20 kVA Start Up Plus Service Legendary Reliability 5 0 Scope of Responsibility The items started here are responsibilities to and from both APC MGE and customer 5 1 APC MGE RESPONSIBILITIES e Schedule qualified and approved engineers to perform service e Manage and coordinate scheduling of Smart UPS RT 15 20 kVA Start Up Service e Ensure installation is performed to manufacturer specifications e Operate system in all modes of operation e Perform basic operator training e Identify and document open APC MGE and or customer issues e Provide a signed copy of the Smart UPS RT 15 20 kVA Start Up Service Site Forms to the customer 5 2 CUSTOMER RESPONSIBILITIES e Identify dates and times when the Smart UPS RT 15 20 kVA Start Up Service can be conducted e Provide 1 Ethernet cable to the InfraStruXure Manager Hub if applicable e Provide a named resource for scheduling of the service e Notify APC MGE service personnel of any security clearance and or safety training and equipment requirements in advance of arrival e Provide a point of contact during time of service e Provide a point of contact at the completion of service to sign off on completed work e Provide the name of the project manager if applicable
5. cturer specifications APC MGE will verify that all internal functions are operating eunenonal esr according to defined UPS specifications Verification Activities Description APC MGE will check that the system output voltage is within defined UPS specifications Voltage check APC MGE will verify the proper regulation of output waveform APC MGE will verify that the Internal battery voltages are within defined UPS specifications where applicable APC MGE will ensure that the UPS bypass functions static and manual are operating properly Front panel check APC MGE will record all front panel readings Bypass check 3 2 ON SITE REMEDIAL SERVICES The On Site Service provides APC MGE authorized technicians on location within a specified period of time to diagnose repair and test the Smart UPS RT 15 20 kVA in the event of failure The following table lists the details of the service tasks provided with this visit Activities Descriptions Check UPS Status APC MGE will document the status of the UPS upon arrival to the Site i e On Line On Battery Static Bypass or other etc Check UPS Alarms APC MGE will view event logs and display for alarms information on both UPS and in static bypass mode APC MGE will troubleshoot reported issue as required APC MGE will replace any defective parts and repair the system as required Test APC MGE will complete functional tests conducted after correc
6. e response upgrades available Upgrades the Factory Warranty Security of knowing that in the unlikely event of a failure APC to include on site labor and MGE will dispatch authorized personnel to provide repairs travel On Site Repair Assurance that the system will be diagnosed quickly and repaired to the manufacturer s specifications by highly trained APC MGE authorized personnel Three Levels of Response Time Allows customer to customize service response time to meet specific needs Allows customer to concentrate on core business objectives Environmental inspection Verify the system s surroundings to optimize the lifetime of the UPS Scheduling coordination Avoidance of delays caused by scheduling conflicts Battery inspection for APC Verify that batteries are functioning properly ensuring optimal MGE supplied batteries battery life American Power Conversion www apc com Rev 05 27 08 3 Smart UPS RT 15 20 kVA Start Up Plus Service Legendary Reliability 3 0 Details of Service 3 1 START UP SERVICES The specific features and deliverables of this service are listed below For each item listed below APC MGE will perform the work described and create a printed document summarizing the results System Environment Activities Description APC MGE will check the Smart UPS RT 15 20 kVA to ensure there are no signs of damage the environment is suitable for operation and that there will be sufficient clea
7. rance around the system for service APC MGE will verify the Smart UPS RT 15 20 kVA System is positioned properly and all Netshelter and InfraStruXure Management accessories are installed if applicable APC MGE will check that the Input Circuit Breaker and transformer if applicable in the Smart UPS RT 15 20 kVA System is sized properly the power wiring to the system Input Circuit Breaker is correct and the Grounding Electrode Conductor GEC is installed Installation Check properly APC MGE will check that the incoming voltages match the nameplate phase and voltage listing the system is properly grounded Environmental Requirements APC MGE will verify that all power connections are properly torqued and meet applicable national and local codes APC MGE will check that all racks are level and aligned properly APC MGE will confirm all enclosures are properly labeled APC MGE will ensure the mechanical integrity is intact of the battery rack or cabinet measure and record the ambient temperature and record the serial numbers of the batteries where applicable Battery Visual and Safety Inspection American Power Conversion www apc com Rev 05 27 08 Legendary Reliability Smart UPS RT 15 20 kVA Start Up Plus Service Activities Description APC MGE will energize and check functionality of the system in all Perform Start i i ificati ain Stare U modes to ensure compliance with manufa
8. s e Where Next Day and 4 Hour services are available for purchase authorized personnel will arrive on site next day or within 4 hours from the time APC MGE Technical Support deems an on site visit is necessary e If the customer s network is not available during Smart UPS RT 15 20 kVA Start Up APC MGE will not be able to e Enable Remote Monitoring Service e Validate network address information e Setup email notification within the InfraStruXure Manager if applicable e The Smart UPS RT 15 20 kVA may require an electrician for proper installation Please consult your Installation Manual e Smart UPS RT 15 20 kVA Start Up service may be purchased individually Please contact AGS for assistance e Customer must purchase one Start Up service per unit Please contact AGS for further information and discount options for multiple purchases e Allow for a two week lead time in service scheduling The following items are outside the scope of this standard service offering Start Up of the following items can be integrated into a customized Statement of Work SOW at the customer s request Please contact your certified APC MGE sales representative for more details The following items are not included in the scope of this service e Support for third party equipment e Switchgear e Information Technology IT Equipment Installation activities not provided by APC MGE as part of this service include but are not limited to e Information Te
9. tive action is taken Prepare and Deliver Report APC MGE will describe the defect failure and describe the corrective action taken A detailed report will be provided American Power Conversion www apc com Rev 05 27 08 5 Smart UPS RT 15 20 kVA Start Up Plus Service Legendary Reliability 4 0 Assumptions The successful performance of the tasks defined in the Statement of Work SOW is based on the following key assumptions which are agreed to by APC MGE e Upgrade to onsite response available only during the warranty period e Smart UPS RT 15 20 kVA System Standard Factory Warranty is two years from the date of purchase e All services performed on site by APC MGE will be executed during APC MGE business hours unless otherwise requested by the customer These hours are Monday through Friday from 8am to 5pm weekly local time Exceptions are holidays e APC MGE will provide the customer with authorized service personnel to start up the Smart UPS RT 15 20 kVA System e APC MGE will provide the customer with a Smart UPS RT 15 20 kVA Start UP checklist indicating that the system was properly energized and the functionality of the system was checked in all modes of operation to ensure compliance with all APC MGE technical specifications e Start Up Service Upgrades are available on a 7 x 24 basis including weekends and holidays e Next Business Day is defined as the next day during the business week and normal business hour
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