Apple Remote Desktop v2 FR CD MacOS 10u
Contents
1. 11 computers 0 selected 11 active Q 0 failed 0 succeeded En FRE A 7 Summary information Task progress View the overall status of the task Detailed view View detailed information on the progress and status of the task Edit Task button Edit the task to change a setting before rerunning it on the selected computers Refresh Task button Rerun the task using the selected computers Stop button Halt the execution of the task Select buttons Select all computers that match the state of the selected button in progress of executing the task failed the execution of the task or successfully executed the task Summary information A dynamic running summary of how many computers executed the task failed and succeeded Technology Overview 8 Apple Remote Desktop 2 User mode Now you can allow non administrator users to run Apple Remote Desktop 2 with some or all of the features enabled Features can be enabled or disabled in the Apple Remote Desktop preference pane Restricted Access Preference Pane Preferences General Control Observe Data Collection Restricted Access Non administrators using this copy of Remote Desktop 1 Toggle have full access to all features may only v Interact vi Observe v Control v Share m Lock and Unlock Screens m Send Text Messages and Chats M Sleep and Wake mi Logout TA Restart and Shut Down m Open or Quit Files and Applications Rename C2. 2 GB 2 G8 2 GB 1 G8 2 G8 512 MB 2 GB 6 Results view 11 Export Processor Count 2 1 1 2 1 1 1 1 2 2 2 1 2 1 2 1 2 1 2 2 2 2 2 1 2 1 2 6 Results view Information about the requested system attributes is displayed with each row containing information about one computer Click the columns to sort the data 7 Category filter By clicking a category filter you can filter out all the data and display only the information about the attributes in that category 8 Edit Task button Edit the task to change a setting and rerun it on the selected computers 9 Refresh button Refresh the contents of the report 10 Print You can print the report or save it as a PDF file 11 Export You can export the contents of your report to a comma or tab delimited text file which can then be imported into another program such as a spreadsheet 12 Technology Overview 13 Apple Remote Desktop 2 USB Devices Information on Universal Serial Bus devices connected to the client computer includes product name and ID vendor name and ID speed and bus power for each device PCI Cards Specific information about the PCI cards installed in a client computer includes card name type memory speed revision or version vendor ID device and ROM revision for each card as well as the card s slot location Network Performance This test measures and troubleshoots the communication between client
3. e Macintosh computer with a PowerPC G3 G4 or G5 processor or Xserve server e Mac OS X v10 2 8 or later e Network connection using Ethernet recommended or AirPort Technology Overview 24 Apple Remote Desktop 2 Technical Specifications Software Distribution Package installation Install single or multiple packages remotely on a group of Mac OS X systems Install packages in pkg and mpkg formats e Schedule for specific dates and times File copy Copy single or multiple files and folders to a group of Mac OS X systems Copy single or multiple files and folders from a group of Mac OS X systems to administrator s computer Copy single or multiple files to predefined locations same relative location Applications folder current user s Desktop folder current user s home directory Fonts folder Preferences folder System folder top folder of the disk or a specified path e Schedule for specific dates and times Asset Management Software reports Apple Remote Desktop 2 includes three software report types which provide details on 16 file system attributes The software reports provide information on installed application versions and a powerful file search report Hardware reports Hardware reports cover details on hard drives network interfaces memory USB and FireWire devices and PCI cards Scheduling Reports can be scheduled for a specific date and time Set reporting policy Mac OS X compute
4. 5 Show 1 17 221 42 185 J Cocoa Developer Documentation 11 13 03 11 35 AM 113 3 MB 7 29 04 9 50 AM h 4 View J gt T 17 221 42 185 1 Reference Developer Documentation Cocoa 11 13 03 11 35 AM 83 0 MB 7 29 04 9 50 AM V Name M Date modified M Kind Own 17 221 42 185 ApplicationKit Developer Documentation Cocoa Reference 11 13 03 11 05 AM 57 3MB 7 29 04 9 50 AM ZR option Ss F Parent path C Date created C Invisible C Grouf 17 221 42 185 J QuickTime Developer Documentation 11 13 03 11 05 AM 183 8 MB 7 29 04 9 50 AM Ea gt ee 1 17 221 42 185 HJ POF Developer Docu ion QuickTi 11 13 03 11 05 AM 83 3 MB 7 29 04 9 50 AM Full path M Actual size J Version number Permi aie a Examples pcre eee sae 11 05 AM 60 0 MB vibes 9 50AM ap _ Extension Size on disk _ Version string 17 221 42 185 I 11 13 03 11 35 AM 144 2 MB 7 29 04 9 50 AM he j 5 Cached Hee piner 6 aiina 75 raa Osea Collect new data for report SS lt report E Mit current data older than 24 hours ES settings 9 Results view Me 17 computers 3 lists Save 6 Schedule task 7 Target computer list 8 Save task 1 Attribute selector Choose from 16 file system search 8 Save task Save the task with the current configuration to attributes name parent path full path extension date reuse later modified date created actual size size on disk kind visibility version number version
5. Com puter lists Server 15 192 168 40 185 server15 example com 1 2 4 Built in Ethernet joe s PowerBook 192 168 41 92 joe example com 1 2 4 Built in Ethernet 3 dhcp48 example com 192 168 42 176 dhcp48 example com Built in Ethernet Power Mac GSs GB dhcp124 example com 192 168 40 199 dhep124 example com Built in Ethernet z PowerBooks GB dhcp114 example com 192 168 42 242 dhcp114 example com Built in Ethernet 8 Detailed view Xserves dhcp01 example com 192 168 42 129 dhcp0l example com Built in Ethernet San Francisco FE dhcp60 example com 192 168 42 188 dhcp60 example com Built in Ethernet dhcp22 example com 192 168 42 150 dhcp22 example com Built in Ethernet dhcp07 example com 192 168 42 135 dhcp07 example com Built in Ethernet dhcp99 example com 192 168 46 99 dhcp99 example com Built in Ethernet dhcp98 example com 192 168 46 98 dhcp98 example com Built in Ethernet dhcp96 example com 192 168 46 96 dhcp96 example com Built in Ethernet dhcp09 example com 192 168 46 9 dhcp09 example com Built in Ethernet dhcp85 example com 192 168 46 85 dhcpsS example com Built in Ethernet 3 Netwo rk dhcp172 example com 192 168 46 172 dh p172 example com Built in Ethernet dhcp142 example com 192 168 46 142 dhcp142 example com Built in Ethernet a scanners dhcp77 example com 192 168 46 77 dhcp77 example com Built in Ethernet v 159 computers 1 selected A 4 Saved Tasks GE Saved Tasks Task Target status amp Copy items 57 computers Copying
6. Company Handb list Sleep Computers 57 computers E queued Zl Send Message 57 computers Tue 05 04 04 03 47 PM Succeeded on all 2 Lock Screen 57 computers Tue 05 04 04 03 47 PM Succeeded on all g 57 computers Tue 05 04 04 03 47 PM Succeeded on all 9 Task history Master computer list As you add computers to the individual computer lists the master list is updated to include an entry for the newly added computer Computer lists Create as many computer lists as you need to help you organize the computers For example create different computer lists to organize your computers by model location and department Network scanners Network scanners allow you to quickly discover the computers that you need to manage Create as many network scanners as you need and configure each to search particular areas of your network Saved Tasks list All saved tasks are stored in the Saved Tasks list giving you easy and quick access to the tasks you use the most Add button Use this button to quickly create computer lists and network scanners based on the selected computers Tue 05 04 04 03 48 PM succeeded on all Copy items 57 computers js Install Packages 57 computers Tue 05 04 04 03 48 PM succeeded on all 6 Configurable toolbar Customize the toolbar with frequently used Apple Remote Desktop 2 commands Change the appear ance of the toolbar and how the icons and text are displayed Network s
7. Apple Remote Desktop 2 Technology Overview November 2004 Technology Overview Apple Remote Desktop 2 Contents Page 3 Page 5 Page 9 Page 11 Page 16 Page 19 Page 23 Page 24 Page 28 Introduction Desktop Management Made Easy What s New in Apple Remote Desktop 2 Setting Up Apple Remote Desktop 2 Setting Up Client Computers Discovering and Organizing Computers Software Distribution Installing Software Asset Management Hardware Reports Software Reports Offline Reporting Remote Administration Remote Shell Scripts Remote Boot Disk Selection Remote Assistance Observe and Control Multi Observe Screen Sharing and Text Messaging Product Details Package Contents Licensing Options System Requirements Technical Specifications Additional Resources 2 9 i Other Administration 49 End User Management 29 Hardware Software Desktop management accounts for 70 percent of total system costs Source Table 2 Windows XP System Desktop TCO Update 2003 Michael Silver Gartner Group Technology Overview 3 Apple Remote Desktop 2 Introduction Desktop Management Made Easy Apple Remote Desktop 2 is the new release of Apple s desktop management software enabling administrators to manage Mac OS X systems quickly and easily Completely retooled redesigned to take advantage of the innovative technologies in Mac OS X this powerful suite of tools facilitates a wi
8. Channel AirPort Network in Range Computer to Computer AirPort Network Name Modem Modem Country Modem Driver Modem Firmware Version Modem Installed Modem Interface Modem Model Network First Ethernet Address NetBoot Status Primary IP Address Primary Network Collisions Primary Network Flags Primary Network Hardware Address Primary Network Input Errors Primary Network Input Packages Primary Network Output Errors Primary Network Output Packets Primary Network Display 2nd Monitor Depth 2nd Monitor Resolution Monitor Depth Monitor Resolution Devices ATA Device Count FireWire Device Count Keyboard Connected Mouse Connected Optical Drive Type SCSI Device Count USB Device Count AppleTalk AppleTalk Active AppleTalk Network AppleTalk Node AppleTalk Zone Sharing Computer Name File Sharing FTP Access Remote Apple Events Remote Login UNIX Hostname Web Sharing Windows Sharing Preferences Sleep Display Sleep Hard Disk Sleep Computer Wake on LAN Printing Printer Name Printer Sharing Printer Type Printer Version e Remote Desktop Computer Info 1 Computer Info 2 Computer Info 3 Computer Info 4 Storage report Hardware Drive Manufacturer Drive Model Drive Revision Drive Protocol Removable Serial Number Logical Unit Number Detachable Volume Creation Date Disk Name File Count Folder Count Total Disk Space Free Space Startup Disk UNIX Mount Point File System D
9. ber of screens 6 Color depth and backward screens 7 Scale window Remote screens View multiple remote screens in a single window Screens can be those of Mac OS X systems or any VNC enabled computers Screens update in real time Page forward and backward When you have more computers selected than are visible in the window use the arrows to page forward and back between groups of screens Perform tasks Perform a task on selected screens For instance you can select a screen and initiate a full control session Or you can select all screens and lock them Number of screens Adjust the number of screens that are visible in the window from one computer to 50 Observation time When you have more computers selected than are visible you can adjust how often to page to the next group of screens Color depth Adjust the color depth of viewed screens Use one of four modes millions of colors thousands of colors grayscale and black and white Scale window Scale the window to be as small or as large as you like The individual screens automatically scale to fit Technology Overview 22 Apple Remote Desktop 2 Screen Sharing and Text Messaging Apple Remote Desktop 2 enables you to select a Mac screen and share it with other Mac OS X systems This feature is useful for demonstrating specific tasks or training a group of computer users Guest Access option The screen sharing features of App
10. can be executed immediately scheduled to run at a specified date and time or saved for future execution To streamline the administration Assistant in Mac OS X Server includes a of Mac OS X systems Apple Remote Desktop 2 allows you to view lists of running one click option to install and configure queued and completed tasks You can also create new tasks by running saved tasks the Apple Remote Desktop Agent Also with different parameters available is a command line utility for COMNGU fag Sok Wale OM E GENEN Task Progress with Software Installation 4 Refresh Task 5 Stop button 6 Select buttons button 0009 Install Packages Status Edit Task a lt button Task progress In progress as SS SSS SSS SSS SS SSS Installing OracleDriverinstaller pkg i Computer Status Marketing PowerBook 5 Waiting amp Marketing PowerBook 1 Installing OracleDriverinstaller pkg Marketing iBook 6 Waiting a PowerMac 8 Installing OracleDriverinstaller pkg ER PowerMac 3 Installing OracleDriverinstaller pkg Detailed PowerMac 2 Installing OracleDriverinstaller pkg view 8 Joe s Powerbook Installing OracleDriverinstaller pkg Marketing 4 Installing OracleDriverinstaller pkg Marketing G5 8 Waiting a Marketing G5 3 Installing OracleDriverinstaller pkg Marketing iMac 3 Installing OracleDriverinstaller pkg
11. canner types Network scanners operate in one of four modes Rendezvous network address range search network address or DNS computer name lookup or importing a list of computer name or network addresses from a file Scanning is performed across all available network interfaces such as built in Ethernet AirPort and FireWire over IP Detailed view View details on the network devices whether the computer is already included in a computer list if the computer has Apple Remote Desktop Agent configured or is VNC enabled or the network address Task history Summary information for all tasks that were executed during the current session is listed here Double click a task to view detailed task information From the task detail window you can rerun the task or edit it to change a setting Technology Overview 7 Apple Remote Desktop 2 Computer lists Once you ve discovered the computers on your network you can organize them into lists By default a master list includes all enabled computers Administrators can create additional lists organizing computers by computer model by organization or by location Remote control of server systems Apple Remote Desktop 2 enables you to control Xserve systems as well as Mac computers complementing the remote management tools built into Mac OS X Server Because servers are often headless and in remote locations the Server Setup Task lists Apple Remote Desktop tasks
12. computers and the administrator s system Use the report to help identify reasons for network communication problems that could affect Apple Remote Desktop For example if there are issues copying items to a particular client computer the Network Performance report can isolate the problem to a particular cable or hub Administration Settings This report shows which Apple Remote Desktop 2 adminis tration privileges are enabled or disabled These privileges can also be found in the Sharing or Remote Desktop pane of System Preferences on individual client computers Software Reports Apple Remote Desktop 2 includes three software report types which provide details on 16 file system attributes The software reports can provide information on installed application versions and a powerful file search report File Search Specific information about files and folders on client systems allows you to audit installed applications For example to check compliance with all license agreements you can discover how many copies of a particular application are in use You can also use File Search to search by file size helping you identify large files and applications that may be taking up too much space on the hard drive Software Version Use this report to make sure that users have the latest most appropriate application versions for their systems Software Difference This report can help you detect application versions that are out of date nonstan
13. d portable systems Technology Overview 18 Apple Remote Desktop 2 Remote Boot Disk Selection Apple Remote Desktop 2 now allows you to designate the startup disk of client systems from your own computer Especially useful for configuring computer labs or clusters this feature enables you to set any number of Mac computers to start up from a NetBoot or Network Install image or from a specific partition on the local hard drive After selecting the boot disk you can choose to restart systems immediately or at a later date and time Set Startup Disk e080 Set Startup Disk A Set the disk or network volume on which to start up the target computers Startup Disk Server Address Custom Volume Custom Server Hard Disk Local Mac OS X 10 2 8 192 42 151 8 Select startup disk Mac OS X 10 3 4 192 42 151 9 Mac OS X Server 10 2 8 192 42 15 1 2 Mac OS X Server 10 3 4 192 42 151 17 Restart Select a volume or select Custom Volume to enter the address of a server computers Restart when done Schedule 4 35 computers Save st task 4 Target computer list 5 Save task Select startup disk Choose from a list of available network volumes specify server and image name or select a local drive or partition to be the startup disk Restart computers You can choose to have the computers restart immediately after the startup disk setting has been changed Schedule task You can schedule th
14. dard or otherwise unacceptable or learn whether a user has installed an unauthorized application Technology Overview 14 Apple Remote Desktop 2 File Search with File Search Result 12 Open selected items 11 Refresh button 13 Delete selected items 16 Export 10 Edit Task button 14 Copy to me 15 Print 1 Attribute 2 Attribute 3 Search selector qualifier term Sue aan 099a File Search IE item Name Date Modified Size Date Collected j 17 221 42 185 I volumes i 7 23 04 3 34 PM 10 8G8 7 29 04 9 50AM A TER 17 221 42 185 Applications 5 29 02 3 01PM 420 5 MB 7 29 04 9 50 AM gt 17 221 42 185 2 BBEdit Applications 5 16 03 4 53 PM 42 0 MB 7 29 04 9 50 AM i a Search far items on the target computers 17 221 42 185 A iPhoto app Applications 11 13 03 11 35 AM 49 0MB 7 29 04 9 50 AM z E ea ohore 17 221 42 185 I Utilities Applications 6 2 04 12 17PM 93 6MB 7 29 04 9 50 AM LI 17 221 42 185 T Developer 4 29 04 4 10 PM 941 9 MB 7 29 04 9 50 AM p name contains B ii 17 221 42 185 i Applications Developer 4 29 04 4 10 PM 56 7 MB 7 29 04 9 50 AM l mi 17 221 42 185 Documentation Developer 1 5 04 1 51PM 676 9 MB 7 29 04 9 50 AM M Only search startup disk 17 221 42 185 Carbon Developer Documentation 11 13 03 11 05 AM 145 6 MB 7 29 04 9 50 AM Bl HE 17 221 42 185 3 Reference Developer Documentation Carbon 11 13 03 11 05 AM 93 8 MB 7 29 04 9 50 AM i
15. de range of IT management tasks You can distribute software create detailed software and hardware reports control and config ure systems and offer live online help to end users all without leaving your desk Software distribution Apple Remote Desktop 2 makes it easy to install or upgrade software across a network of Mac computers You can ensure that all Mac computers in your organization are running the most current version of Mac OS X or any application Asset management New reporting features in Apple Remote Desktop 2 give you detailed information on all Mac OS X systems on your network including comprehen sive hardware and software inventory reports about your servers desktop systems and portable computers Remote administration Apple Remote Desktop 2 enables you to remotely control any number of Mac computers on the network You can configure systems run appli cations open files empty the Trash log out current users and lock screens from anywhere on the network Remote assistance The innovative screen sharing features of Apple Remote Desktop 2 enable you to provide help to users remotely Screen sharing is also useful for delivering training or demonstrations to groups of users Apple integrates these essential IT management capabilities in an elegant interface designed for administrators making it easy to discover and manage computers on your network and to perform multiple management commands in sequence For anyon
16. distributing software providing online assistance or collecting hardware and software asset information To get started with Apple Remote Desktop install the administration software on the system you will use to manage remote Mac computers Apple Remote Desktop 2 is available in two versions a 10 client version and an unlimited client version The 10 client version allows an administrator to manage up to 10 computers For administrators who manage more than 10 computers the unlimited client edition should be installed Setting Up Client Computers After installing the administration software you need to install and enable the Apple Remote Desktop Agent on the computers you plan to manage If you are installing the client software for the first time you can use the Setup Assistant in the administration application to create a custom installation package and install the software on the Mac client systems If the Mac systems you would like to manage already have Apple Remote Desktop Agent version 1 2 or later you can upgrade them from the administration application The new Setup Assistant makes it easy to centrally upgrade the Agent software and to update the client settings on one or multiple Mac systems e800 Create Client Installer Customizing the Installer Overview ae You will be asked to specify several Remote Desktop client ical 2 preferences Specify only those that should be the same on every client you are Screen Shari
17. e managing a group of Mac computers Apple Remote Desktop 2 is an essential tool that streamlines your workflow while controlling your organization s Support costs Technology Overview Apple Remote Desktop 2 What s New in Apple Remote Desktop 2 Remote Desktop File Edit Report Manage interact Task Window Help H 3 amp F 4 Mons 32PM Network Administrator Romate Desktop 1 8 Meketing PowerBook 5 2 Admanistrator s Computer 3 BS Marketing PowerBook 1 4 GQ Markering Rook 6 5 EJ PowerMac 8 6 PowerMac 3 PowerMac 2 Marketing 4 Marketing iMac 3 D FF marketing Cs 8 1 Markering G5 3 2 BD joe s PowerBook 13 GS Marketing ittac 4 14 ED win e 14 computers 1 selected Task Target sal Set Startup Disk 45 computers Masia wre n O System Overview Report 149 cornputers j i KE Share Screen 24 computers i Send Message 38 computers A Unlock Screen 57 computers C h erara j Q Lock Screen 57 cornputers Copy items 174 computers 4 install Packages 210 computers 16 192 168 Network BB Send UNIX Command 145 computers amp Saved Tasks A Open Application 29 curnputers Empty Trash 162 computers T E kl ie Apple Remote Desktop 2 offers more than 50 new features for managing networked Mac OS X systems Key features include the following Installation of multiple software packages Apple Remote Desktop 2 supports the simultaneous installation of multiple software packages on one or more Mac syste
18. e target list of computers click the button and add or remove computers and computer lists Save task Save the task with the current configuration to reuse later 5 Save task AirPort Modem Serial Number QB3370R7NVS QT14404AN4G 9B337FR7NVS UB3370R7NVS HT13404AC4L VY242049N4L MT24404TN4L LT26404AN4L XB337 JR7NVS PB3370K7NLS XG3376R7NVS FT14404AN4G KB137JR7NVS CT14404AN4G IG3376R7NVS 68337FRSNVS OK3376R7NVS KT66404AN4L LB3270K7NLS AB3370K7NLS KB3370R7NVS ZB3370R7NVS AP3370R7NVS FT26404AN4L JB237JR7NVS HL13434AC4L AG3376R7NVS 10 Print Network Display Remote Desktop System Version Mac OS X 10 3 3 7F44 Mac OS X 10 2 8 6R73 Mac OS X 10 3 2 7D28 Mac OS X 10 3 3 7F44 Mac OS X Server 10 3 2 7E18 Mac OS X 10 3 2 7D28 Mac OS X Server 10 3 2 7E18 Mac OS X 10 3 2 7D28 Mac OS X 10 3 3 7F44 Mac OS X 10 3 3 7F44 Mac OS X Server 10 3 2 7E18 Mac OS X 10 2 8 6R73 Mac OS X 10 3 3 7F44 Mac OS X 10 2 8 6R73 Mac OS X Server 10 3 2 7E18 Mac OS X 10 3 2 7D28 Mac OS X Server 10 3 2 7E18 Mac OS X 10 3 2 7028 Mac OS X 10 3 3 7F44 Mac OS X 10 3 3 7F44 Mac OS X 10 3 3 7F44 Mac OS X 10 3 3 7F44 Mac OS X 10 3 3 7F44 Mac OS X 10 3 2 7D28 Mac OS X 10 3 3 7F44 Mac OS X Server 10 3 2 7E18 Mac OS X Server 10 3 2 7E18 Memory 2 GB 512 MB 1GB 2 GB 512 MB 1GB 512 MB 1 G8 2 GB 2 G8 2 G8 512 MB 2 G8 512 MB 2 G8 1 G8 2 GB 1 GB 2 GB 2 G8
19. e task to be executed at a future date and time And you can have the task repeat based on a given frequency Target computer list Provides a summary of how many computers and lists execute the task Click the button and add or remove computers and computer lists to change the target list of computers Save task Save the task with the current configuration to reuse later Quartz 2D graphics The Quartz 2D high performance graphics rendering library is the primary imaging model for Mac OS X Based on the cross platform Portable Document Format PDF standard Quartz 2D displays and prints high quality anti aliased text and graphics Apple Remote Desktop 2 leverages the Quartz 2D library including the use of Velocity Engine optimized CoreGraphics libraries to boost the performance of its screen sharing capabilities Technology Overview 19 Apple Remote Desktop 2 Remote Assistance Powerful screen sharing and text messaging capabilities allow you to provide thorough technical assistance to the computer users in your organization Screen sharing is also valuable when you need to observe or take control of remote com puter systems And with the adoption of the Virtual Network Computing VNC protocol in Apple Remote Desktop 2 it s now possible to observe and control VNC enabled Windows and Linux systems as well as Mac OS X computers Observe and Control Apple Remote Desktop 2 lets you observe up to 50 screens simultaneou
20. er Frames Too Short Ethernet Receiver Collision Errors Ethernet Receiver PHY Errors Ethernet Receiver Timeouts Ethernet Receiver Interrupts Ethernet Receiver Resets Ethernet Receiver Resource Errors Ethernet Transmitter Underruns Ethernet Transmitter Jabber Events Ethernet Transmitter PHY Errors Ethernet Transmitter Timeouts Ethernet Transmitter Interrupts Ethernet Transmitter Resets Ethernet Transmitter Resource Errors Ethernet Collision Frequencies PCI Cards report Card Name Card Type Card Memory Card Revision Vendor ID Device ID ROM Version Slot Name Memory report Slot Identifier Module Size Module Type Module Speed USB Devices report Product Name Vendor Name Device Speed Product ID Vendor ID Bus Power Amps Remote Administration Sleep and wake Sleep and wake one or more Mac OS X systems Restart and shutdown Restart and shut down one or more Mac OS X systems Allow users to save work or perform restart and shutdown immediately Send UNIX commands to a group of Mac OS X systems Commands can be executed as current user or a specified user Includes additional command line tools to set Network Energy Saver and Date amp Time system preferences Open files and applications Open files and applications on one or more Mac OS X systems Technology Overview 27 Apple Remote Desktop 2 Empty Trash e Empty Trash files for all users on one or more Mac OS X systems Set startup disk Startup di
21. erved computers manually or automatically Screen sharing Share a Mac screen with other Mac OS X systems Text communication Send text message to a group of Mac OS X systems Conduct 1 to 1 real time computer to computer text chat Technology Overview 28 Apple Remote Desktop 2 Additional Resources For more information visit the Apple Remote Desktop 2 website at www apple com remotedesktop For technical articles about product issues usage and implementation please see the Apple Remote Desktop 2 support website at www apple com support remotedesktop Apple Remote Desktop client software version 1 2 or later is installed automatically when you install Mac OS X v10 3 or later on a client computer 2004 Apple Computer Inc All rights reserved Apple the Apple logo AirPort AppleTalk FireWire Mac Macintosh Mac OS Power Mac Quartz Velocity Engine and Xserve are trademarks of Apple Computer Inc registered in the U S and other countries Apple Remote Desktop Finder and Rendezvous are trademarks of Apple Computer Inc Apple Store is a service mark of Apple Computer Inc registered in the U S and other countries PowerPC is a trademark of International Business Machines Corporation used under license therefrom Other product and company names mentioned herein may be trademarks of their respective companies Product specifications are subject to change without notice This material is provided for information purp
22. es Task Pane packages using the Apple Package 000 Install Packages Maker utility and then use Apple Remote Desktop to copy and install ww install packages on the target computers the software to a specified location Packages any AirPortSW 5 Add or BluetoothFirmwareUpdatel 1 iPodWeb2004 04 28 FR remove List of iSightUpdater102 sackaaes packages MacOSxXUpdatel0 3 4 QuickTime651 XcodeUpdatel 1 Drag packages into the list or click to locate them task Schedule 779 Pa n computers 2 lists J Install 3 Target computer list 4 Save task List of packages Packages can be in Apple pkg and mpkg formats and are copied and then installed on targeted computers Schedule task Schedule the task for a future date and time or to repeat based on a given frequency Target computer list Provides a summary of how many computers and lists will be executing the task To change the target list of computers click the button and add or remove computers and computer lists Save task Save the task with the current configuration so you can use it later Add or remove packages Add or remove packages or drag packages from the Finder onto the task window Technology Overview 10 Apple Remote Desktop 2 After installation your installer files are deleted automatically from the client system Apple Remote Desktop can even restart the client system remotely Software install ations can be deployed i
23. isk Format Owner Group Permission Modes Permissions Write Access Modification Date Case Sensitive Preserves Case e Backup Journaling Capable Journaled Last Backup Date Last Check Date Technology Overview 26 Apple Remote Desktop 2 FireWire Devices report Manufacturer Model Device Speed Software Version Firmware Version Network Interfaces report e Network Overview Name Active Primary Configured With Hardware Address Interface Name Flags Active Interface Domain Router Address IP Address Broadcast Address DNS Server Subnet Mask IP Addresses Broadcast Addresses DNS Servers Subnet Masks Network Statistics Network Collisions Network Input Errors Network Input Packets Network Output Errors Network Output Packets Output Statistics Output Queue Capacity Output Queue Size Output Queue Peak Size Output Queue Drop Count Output Queue Output Count Output Queue Retry Count Output Queue Stall Count Ethernet Statistics Ethernet Alignment Errors Ethernet FCS Errors Ethernet Single Collision Frames Ethernet Multiple Collision Frames Ethernet SQE Test Errors Ethernet Deferred Transmissions Ethernet Late Collisions Ethernet Excessive Collisions Ethernet Internal MAC Transmit Errors Ethernet Carrier Sense Errors Ethernet Frames Too Long Ethernet Internal MAC Receive Errors Ethernet Chip Set Ethernet Missed Frames Ethernet Receiver Overruns Ethernet Receiver Watchdog Timeouts Ethernet Receiv
24. le Remote Desktop are frequently used in help desk settings A new Guest Access option allows computer users to accept or refuse an administrator s request to control or observe their systems This feature can be enabled or disabled based on the policies of your organization Interactive text communication Apple Remote Desktop 2 allows two way text messaging Administrators can broadcast text messages to one or more Mac OS X systems or initiate private real time computer to computer text chat With text messaging enabled client users can also initiate text communications to request assistance from their administrator or help desk Technology Overview 23 Apple Remote Desktop 2 Product Details Package Contents Apple Remote Desktop 2 includes the following Apple Remote Desktop 2 CD Getting started guide Electronic documentation Licensing Options Apple Remote Desktop 2 is licensed per administrator and is available in two versions a 10 client edition and an unlimited client edition The 10 client edition permits one administrator to manage up to 10 computers The unlimited client edition permits one administrator to manage an unlimited number of computers Apple Remote Desktop 2 is sold through the Apple Store at www apple com store Apple retail stores and Apple Authorized Resellers The software is available in English Japanese French and German System Requirements Apple Remote Desktop 2 requires the following
25. locations and even specify a custom location Copy options You can be prompted to choose whether the existing files should be replaced You can choose to have the items be opened on the remote computers File details View details on the copied item Schedule task Schedule the task for a future date and time or have the task repeat based on a given frequency Target computer list Provides a summary of how many computers and lists will be executing the task Click the button to add or remove computers and computer lists Save task Save the task with the current configuration to re execute later Computer information fields Administrators can view up to four organi zation specific computer information fields such as asset tags or AppleCare contract details You can set these fields centrally from your computer and include them in your System Overview report along with other system attributes Technology Overview 11 Apple Remote Desktop 2 Asset Management As an administrator or support professional you need to keep track of the config uration of Mac systems in your organization Apple Remote Desktop 2 allows you to collect information on more than 200 hardware and software attributes For fast retrieval it stores all reports in the included SQL database making it easy to generate custom reports using any number of third party SQL aware tools Apple Remote Desktop reports provide critical information that ca
26. me preferences Network scanners Rendezvous works with one of four network scanners to help you discover Mac OS X systems on your network You can search a range of network addresses specify a network address or DNS computer name or import a list of network addresses or DNS computer names from a text file e User access mode Administrators can delegate a subset of Apple Remote Desktop tasks to non administrator users e Remote boot disk selection Apple Remote Desktop 2 works with the NetBoot and Network Install features in Mac OS X Server to set the client startup disk remotely This powerful feature makes it easy to reset multiple Mac systems without having to visit each computer Client authentication To manage a Mac OS X system using Apple Remote Desktop you need to authenticate and receive authorization from the Apple Remote Desktop Agent software on the client system ensuring that only authorized users can control a computer or perform specified tasks Apple Remote Desktop 2 can perform authentication and authorization against your organization s directory server Or for organizations that rely on the local computer for authentication Apple Remote Desktop supports authentication against one or more local accounts Technology Overview 5 Apple Remote Desktop 2 Setting Up Apple Remote Desktop 2 Apple Remote Desktop 2 gives you all of the tools you need to manage the Mac computers on your network whether you re
27. mmediately or scheduled for a later date and time for example when network traffic is low or users are away from their computers For applications that require only drag and drop installation you can use the File Copy feature for software distribution File Copy can also be used to distribute files and folders such as fonts and configuration files to an exact location in your client s hard drive Copy Items Task Pane e208 Copy Items Bay Copy items to the target computers Items to copy CompanyReport Fonts A New York Times Items to copy gt Proposal QuarterlySales amp Safari Drag items into the list or click to locate them Destination _ Place items in Same relative location HH i If an item already exists Ask what to do ey Copy options After copying _ Open items Y item Information Name Sales Presentation key Kind document K Size 782bytes File details 2 Version n a Created 2004 05 03 19 41 40 0700 Modified 2004 05 03 19 41 40 0700 Location Users nader SampleDocs Schedule task n 11 computers Save Copy 6 Target computer list 7 Save task Items to copy Lists files folders and applications that will be copied to targeted computers Destination Specify where the files folders and applications should be copied The location can be the same as the location of the source files or you can choose from several predefined
28. ms Software installation occurs in the background and requires no end user interaction To minimize the impact on your organization you can schedule installations for deployment during off peak hours or periods of low network traffic Expanded reporting Hardware reports gather more than 200 attributes about net worked Mac OS X systems Software reports collect information about applications and files including details on 16 file system attributes Results are stored in the included SQL database for fast and easy retrieval Offline reporting Hardware and software inventory reports can include information about mobile systems even if they re not connected to the network Screen sharing using VNC With support for the Virtual Network Computing VNC protocol Apple Remote Desktop 2 can observe and control any remote Mac or VNC enabled computer including Windows and Linux systems The multi observe feature can display up to 50 screens in a single window Task lists Apple Remote Desktop 2 lets you view lists of running queued and completed tasks Tasks can be saved and used later with new parameters It s also easy to schedule tasks to run at a future date and time Remote shell scripts The Send UNIX Command feature allows you to execute UNIX shell scripts or UNIX commands simultaneously on one or more Mac OS X systems Apple Remote Desktop 2 also includes two new command line tools for setting Network Energy Saver and Date amp Ti
29. n help you assess your systems readiness for operating system or application updates and to determine whether any additional software or hardware is needed for the migration It s also valuable information for help desk professionals providing configuration details on systems that are having problems Hardware Reports Hardware reports cover details on hard drives network interfaces memory USB and FireWire devices and PCI cards System Overview The System Overview report provides information about a client s AirPort setup attached devices network settings system preferences printer lists and key software attributes The report can be used to identify problems verify system configurations before installing new software or determine how many devices of a particular type such as scanners are being used in a particular lab Storage Information about the client s internal hard disks includes the hardware itself the volumes on the disk file system information and journaling information Network Interfaces Information for all active and inactive network interfaces includes detailed network input and output as well as Ethernet statistics from the client computer The Network Interfaces report can be used to identify network errors or faulty network equipment troubleshoot network performance and query the network settings of client computers Memory Specific information about the memory RAM installed in the client system i
30. ncludes each memory module s size type speed and slot location Memory reports can be used to manage computer resources troubleshoot hardware or determine which client computer can best handle a memory intensive application or task FireWire Devices Information on FireWire devices connected to the client computer includes the manufacturer model speed software version and firmware version for each device System Overview Report with System Overview Result 1 9 Refresh button 8 Edit Task button o Select categories and fields to vE All Options ple Computer gt M software gt m Storage gt E AirPort gt E Modem gt amp Network gt Display gt Devices gt AppleTalk gt C Sharing gt Preferences C Printing gt M Remote Desktop System attribute selection v Collect new data for report Cached report settings i 1 11 computers 2 lists 3 Schedule task 4 Target computer list m If current data older than 24 Computer Software Storage Computer marketing3 example com lobby example com marketingS example com engineering2 example com sales2 example com sales7 example com marketing2 example com legal4 example com engineeringS example com engineering9 example com server8 example com lobby4 example com engineering15 example com lobby2 example com server18 example com marketing 15 example com server17 example com legall4 example com engineering19 example com engineering3 e
31. ng upgrading system Data You can also create dedicated local user accounts or specify Directory groups for Remote Desktop administration Save Installer Done To get started click Continue Go Back Discovering and Organizing Computers Technology Overview Apple Remote Desktop 2 After you ve enabled the Mac computers you want to manage you can discover them using the built in network scanners and organize them using computer lists Network scanners This powerful new feature can discover Mac systems that are Apple Remote Desktop enabled or VNC enabled Each network scanner uses one of four methods Rendezvous network address range search network address or DNS name lookup or file import of network addresses or DNS names Main Apple Remote Desktop Window with Scanner Selected 5 Add button 6 Configurable toolbar EELE 0 3 1 Master oS oe ooa 7 Network H Name IP Address Network atarian computer list ee Administrator s Computer 192 168 40 100 netadmin oi com 2 0 0 This Computer scanner amp Lobby imac 192 168 41 47 lobby example com 2 0 0 Built in Ethernet types Engineering 1 192 168 41 45 engineering 1 example com 2 0 0 Built in Ethernet E Engineering 2 192 168 42 214 engineering2 example com 2 0 0 AirPort Sales Mobile 2 192 168 40 215 salespb2 example com 1 2 4 Built in Ethernet 8 Sales Mobile 5 129 168 41 91 salespbS example com 1 2 4 AirPort 2
32. nte dotohoase Enter a UNIX command to run using bin bash Run command as Specify user Current user O User Schedule 9 a 11 computers 2 lists Send task i 4 Target computer list 5 Save task UNIX shell scripts or commands Enter one or more UNIX commands or type in a UNIX shell script to be executed on target computers You can use the two new included tools systemsetup and networksetup to configure the Network Energy Saver and Date amp Time system preferences Specify user Specify which user should execute the task Use the current logged in user or specify a different user such as the administrator Schedule task Schedule the task to execute at a future date and time and have the task repeat based on a given frequency Target computer list Provides a summary of how many computers and lists execute the task Click the button and add or remove computers and computer lists to change the target list of computers Save task Save the task with the current configuration to reuse later NetBoot and Network Install services Mac OS X Server includes system imaging tools that streamline the support of Macintosh clients and reduce system administration costs Administrators can use NetBoot to host a single operating system and application configuration on all desktop systems Network Install is an ideal solution for installing and upgrading software on Mac OS X desktop an
33. om or default image Rename computers with the option of adding unique numbers In addition Apple Remote Desktop 2 introduces two new commands Remote Shell Scripts and Remote Boot Disk Selection Like all Apple Remote Desktop 2 tasks these commands can be scheduled to run at a specified date and time or saved for later use Remote Shell Scripts The UNIX based foundation of Mac OS X provides a rich set of command line tools for administering Mac OS X systems Apple Remote Desktop 2 offers a powerful feature that enables to you to execute UNIX shell scripts and commands on multiple remote client systems and get feedback on their success or failure This capability gives you unlimited flexibility to accomplish system maintenance tasks even if there is no explicit Apple Remote Desktop 2 command for the task What s more Apple Remote Desktop 2 includes two new command line tools systemsetup and networksetup that can set the Network Energy Saver and Date amp Time system preferences Technology Overview 17 Apple Remote Desktop 2 Send UNIX Command Task 0009 Send UNIX Command Ed Run a UNIX shell command on the target computers bin sh Q week ly 8 2 Berkeley 1 2 94 UNIX shell e PATH bin sbin usr sbin usr bin usr libexec scripts or export PATH comma nds host hostname s if x usr libexec locate updatedb then echo on echo Rebuilding locate database Lacdh var idh Ine
34. omputers user mode 2 Specify Generate Reports and Software Searches features Copy Items Delete Items Empty Trash Create Remote Desktop Client Installers Upgrade Clients and Change Client Settings Install Packages set Startup Disk set Reporting Policy Send UNIX Command Only administrators may change these settings 1 Toggle user mode Administrators can allow non administrator users full or partial access to the feature set of Apple Remote Desktop 2 2 Specify features Administrators can specify which features of Apple Remote Desktop 2 are available for non administrator users Technology Overview 9 Apple Remote Desktop 2 Software Distribution Apple Remote Desktop 2 is an ideal solution for installing or upgrading software across multiple Mac systems Whether it s a new version of Mac OS X or a suite of applications it s easy to keep all of your computers up to date without interrupting your users or requiring any user interaction Installing Software Use the Install Packages task pane to choose the software you wish to distribute If you have more than one package to install you don t have to wait for one installation to finish before starting the next one Apple Remote Desktop 2 allows you to specify multiple applications for successive installation Custom install packages For installation of organization specific software you can create custom install Install Packag
35. ontrol and observe mode Toggle keyboard and mouse control Toggle between sharing the keyboard and mouse with a remote user or taking absolute control of the remote keyboard and mouse Fit in window toggle Toggle between Fit in Window mode and Scroll mode In Fit in Window mode the remote screen is scaled to fit the size of the control window In Scroll mode the remote screen is displayed at its normal size and if the control window is smaller as you move the mouse the contents pan and scan Screen capture Take screen captures of the remote screen Color depth Adjust the color depth of the displayed screen Choose one of four modes millions of colors thousands of colors grayscale and black and white Technology Overview 21 Apple Remote Desktop 2 Multi Observe Apple Remote Desktop 2 lets you observe up to 50 screens simultaneously so it s easy to stay on top of what s happening on your network The new multi observe window allows you to specify the number of remote VNC enabled computer screens to display in one window up to 50 screens simultaneously If you have more com puters on your network than you wish to view in the multi observe window you can page through their screens based on an adjustable timer setting As with the control and observe windows you can specify the color depth at which the remote screens are displayed Multi Observe Window 3 Perform tasks 5 Observation time 2 Page forward 4 Num
36. oses only Apple assumes no liability related to its use November 2004 L306908A
37. rs can be configured to rebuild and send data on their hardware and software settings on a regular schedule or only as needed SQL database All of the data for the hardware and software reports is stored in the included SQL database for fast and easy retrieval Technology Overview 25 Apple Remote Desktop 2 File Search report Search for files on groups of Mac OS X computers using name parent path full path extension date modified date created actual size size on disk kind visibility version number version string owner group permissions and lock status file attributes Software Version report Select up to 10 applications and compare versions installed on administrator s computer with a group of Mac OS X computers Software Difference report e Compare applications fonts and installed packages on administrator s computer with a group of Mac OS X computers System Overview report e Computer Active Processors Available User Memory Boot ROM Bus Clock Speed Bus Data Size CPU Speed Serial Number Velocity Engine L2 Cache Size L3 Cache Size Machine Class Machine Model Memory Open RAM Slots PCI Slots Used Processor Count Sales Order Number VM Size Total RAM Slots e Software Kernel Version System Version Storage Free Disk Space Total Disk Space Trash Size AirPort AirPort Active AirPort Firmware Version AirPort Hardware Address AirPort Locale AirPort Type AirPort Installed AirPort Network
38. rt information by port configuration View the Ethernet MAC address of a port Scan for new hardware ports View or list valid MTU values for a port View or list valid media settings for a port Change media settings for a port List existing port information Create duplicate rename or delete a port configuration Enable or disable port configurations Change configuration precedence View or change IP address subnet mask or router address View or change DNS servers Enable or disable AppleTalk View or change FTP web secure web stream ing SOCKS and Gopher proxy settings View or change AirPort settings systemsetup allows administrators to perform the following functions View or change computer names View or change computers date time and time zone settings View or change computers network time server setting View or change sleep settings View or change automatic restart settings View or change startup disk settings View or change remote login settings View or change Apple Events response Technology Overview 16 Apple Remote Desktop 2 Remote Administration Apple Remote Desktop 2 gives you the tools to perform routine administration tasks without ever needing to leave your desk You can use more than a dozen commands on one or more remote Mac OS X client systems including Sleep wake restart and shutdown Log out users Open files and applications Empty Trash Lock and unlock screens with a cust
39. sk can be local disk or partition or selected from a list of NetBoot or Network Install images e Optionally restart the computers after new startup disk is set Rename Mac OS X computers Append a unique number for each computer when multiple computers are selected Log out current user Log out current user for one or more Mac OS X systems Upgrade Apple Remote Desktop Agent software Upgrade Apple Remote Desktop Agent software on a group of Mac OS X computers running earlier versions of Apple Remote Desktop Agent software v1 2 or later Change Apple Remote Desktop Agent settings Change the Apple Remote Desktop Agent settings for one or more Mac OS X systems Save as a package to apply to Mac OS X systems at a later date Remote Assistance Observe and control screens on remote Mac or VNC enabled computers including Windows and Linux systems Adjust color depth to one of four modes black and white grayscale thousands of colors millions of colors e When viewing larger screens scale screens to fit in current window e Take complete control or share mouse and keyboard with remote user Observe or control multiple screens from Mac or VNC enabled computers simultaneously e View up to 50 screens in a single window Adjust the number of screens visible on each page Adjust color depth to one of four modes black and white grayscale thousands of colors millions of colors Rotate through the list of obs
40. sly so it s easy to stay on top of what s happening on your network Each observe and control window includes a toolbar for adjusting the color depth of the remote screen as well as toggle buttons to switch between observe and control modes sharing control and taking complete control of the mouse and keyboard and fit in window and scroll view modes A new screen capture button allows administrators to take snapshots of a remote screen With the new fit in window mode you can scale your view of the remote screen to fit your control window Resizing the screen in your window also resizes the client screen By scaling down the screen and as a result transmitting less data you can achieve better performance over slower network connections Technology Overview 20 Apple Remote Desktop 2 Remote Control 3 Toggle keyboard and mouse control 4 Fit in window toggle 5 Screen capture 6 Color depth e0 I Joe s PowerBook Qa 2 Toggle aoo U ej a control T Finder File Edit View Go Window Help 3 amp SO 4 Tue 8 32 P mode Na System Preferences mae p Show All Displays Sound Nemwork Startup Disk Personal T m MM EH Appearanc e Desktops Dock International Security d Macintosh HD HEB o 1 Remote t gt A Apolicabans computer i ooume mUe ww i Mowies Remote computer Control any Mac OS X screen or any VNC enabled computer Toggle control mode Toggle between c
41. string owner group permissions and lock status 9 Results view Information about the matching files is displayed with each row containing information about one file Click the columns to sort the data 2 Attribute qualifier This pop up list provides choices that can help narrow your search when searching for names you can use qualifiers such as includes or begins with 10 Edit Task button Edit the task to change a setting and rerun it on the selected computers 11 Refresh button Refresh the contents of the report 3 Search term Provide values to search that will be used in p conjunction with the attribute qualifier to perform the search 12 Open selected items Open files on the remote computers by selecting th d then clicking this button 4 View options Select which file attributes should be displayed A a a a RE ee in the search results window 13 Delete selected items Delete files on the remote computers lecting th d clicking this button 5 Cached report settings Specify whether to generate a report a a nanan from the SQL database based on fresh data or to use data that 14 Copy to me Copy the files from the remote computers to is no older than a specified time your computer by selecting them and clicking this button 6 Schedule task You can schedule the task to be executed at a 15 Print Print the results of your database search or save it as future date and time And you can have the task repea
42. t based a PDF file on a given freguency g q y 16 Export Export the contents of your report to a comma or 7 Target computer list Provides a summary of how many tab delimited text file which can then be imported into computers and lists will be executing the task If you need to another program such as a spreadsheet change the target list of computers click the button and add or remove computers and computer lists SQL database All of the data for the hardware and software reports is stored in the included SQL database for fast and easy retrieval System administrators can tap in to this database using any number of third party SQL aware tools to generate their own custom reports Technology Overview 15 Apple Remote Desktop 2 Offline Reporting Offline reporting is a new feature in Apple Remote Desktop 2 Useful for administra tors who manage mobile computers it enables you to search for and browse infor mation on computers even when they re not connected to the network Offline Reporting 3 Administrator retrieves report data from server 1 Install Apple Remote Desktop 2 on a server COU SL 2 Mac systems are configured to report information to server even if computer is offline He ae Remote shell scripts networksetup allows administrators to perform the following functions View or change computer names List all port names with their Ethernet MAC addresses List all hardware po
43. xample com marketing24 example com marketing13 example com engineering23 example com legal2 example com engineering4 example com sales12 example com server5 example com hours ry 7 Category filter Technology Overview Apple Remote Desktop 2 System Overview Bus Clock Speed CPU Speed 1 00 GHz 2 00 GHz 133 MHz 867 MHz 167 MHz 1 00 GHz 1 00 GHz 2 00 GHz 133 MHz 867 MHz 167 MHz 1 00 GHz 133 MHz 867 MHz 167 MHz 1 00 GHz 1 00 GHz 2 00 GHz 1 00 GHz 2 00 GHz 1 00 GHz 2 00 GHz 133 MHz 867 MHz 1 00 GHz 2 00 GHz 133 MHz 867 Mhz 1 00 GHz 2 00 GHz 167 MHz 1 00 GHz 1 00 GHz 2 00 GHz 167 MHz 1 00 GHz 1 00 GHz 2 00 GHz 1 00 GHz 2 00 GHz 1 00 GHz 2 00 GHz 1 00 GHz 2 00 GHz 1 00 GHz 2 00 GHz 167 Mhz 1 00 GHz 1 00 GHz 1 00 GHz 133 MHz 867 MHz 1 00 GHz 2 00 GHz System attribute selection Collect and view information on more than 100 system attributes Attributes are organized by categories Choose all the attributes of a category or specify individual attributes in the category Cached report settings Specify whether to generate a report from the SQL database based on fresh data or to use data that is no older than a specified time Schedule task You can schedule the task to be executed at a future date and time And you can have the task repeat based on a given frequency Target computer list Provides a summary of how many computers and lists will be executing the task If you need to change th
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