Dyson DC29dB Multifloor
Contents
1. YOUR DYSON at least every 6 months 2 YEAR GUARANTEE WASH FILTER Wash filter with cold water TODAY Your Dyson vacuum cleaner will be covered for parts and labour for 2 years from the date of purchase as detailed in the terms of the Dyson guarantee on page 9 of this Dyson Operating Manual If you have a query about your Dyson vacuum cleaner call the Dyson Customer Care Helpline with your serial number and details of where and when you bought the vacuum cleaner Your serial number can be found on the main body of the vacuum cleaner behind the clear bin Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff details below Visit our website to register your Dyson full parts and labour guarantee online Australia and New Zealand only AU www dyson com au register NZ www dyson co nz register Note your serial number for future reference dyson III IDINNNIIININNEININNN z XXX XX XXXXXXXX WME se This illustration is for example purposes only 3 EASY WAYS TO REGISTER YOUR DYSON 2 YEAR GUARANTEE REGISTER REGISTER REGISTER IMPORTANT SAFETY PRECAUTIONS READ ALL INSTRUCTIONS BEFORE USING THIS APPLIANCE When using an electrical appliance basic precautions should always be followed including the following A WARNING TO REDUCE THE RISK OF FIRE ELECTRIC SHOCK OR INJURY 1 Do not leave the Dyson vacuum cleaner when plugged in Unpl2. 7 Do you have any household pets Dog Cat No Other please specify 8 Does anyone in your household suffer from any of the following Asthma Allergies No 9 To which age group do you belong 16 24 25 34 35 44 45 54 55 64 65 10 Would you recommend a Dyson vacuum cleaner to your family and friends Yes No 11 Do you have children Pre school Aged 5 17 years Aged 17 years Children no longer at home Pregnant No children 12 Which best describes your house Tick one from each column Own house Up to 2 beds Rented house 3 4 beds Own apartment villa More than 4 beds Rented apartment villa Live with parents Share accommodation Section 1 Dyson 2 year guarantee Please complete Section 1 to register as a Dyson machine owner and return it in the envelope provided Alternatively register online Australia and New Zealand only Serial number Date of purchase Country of purchase AU NZ SG ID Store of purchase Did you purchase an extended warranty from the retailer Yes If yes for what additional period 1 year 2 years 3 years Title First name Surname Address Postcode email Contact number Privacy Act Dyson may use this information for future marketing and research purposes including sending commercial electronic messages and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers If you wish
3. dust Do not use detergents to clean the filter Do not put the filter in a dishwasher washing machine tumble dryer oven microwave or near a naked flame Register for a filter wash reminder by email Australia only customercare dyson com au LOOKING FOR BLOCKAGES CAUTION Switch OFF and unplug the vacuum cleaner before checking for blockages Beware of sharp objects when clearing blockages Refit all parts of the vacuum cleaner securely before using PLEASE NOTE Clearing blockages is not covered by your vacuum cleaner s limited guarantee If any part of your vacuum cleaner becomes blocked it may overheat and then automatically shut OFF Unplug the vacuum cleaner and leave to cool down Clear blockage before restarting Large items may block the tools or wand inlet if this happens switch the vacuum cleaner OFF and unplug the vacuum cleaner before removing the blockage Do not operate the wand release catch AUSTRALIAN CONSUMER LAW The details of the Dyson guarantee are set out below In addition to your rights under the Dyson guarantee we also provide the following statement as required by the Australian Consumer Law In Australia your Dyson vacuum cleaner comes with statutory guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage You are also en
4. 9 The use of an extension cable is not recommended READ AND SAVE THESE INSTRUCTIONS THIS DYSON VACUUM CLEANER IS INTENDED FOR HOUSEHOLD USE ONLY Visit our website to register your Call our dedicated Helpline Complete and return Dyson full parts and labour the form to Dyson in the guarantee online Australia and AU 1800 239 766 envelope supplied New Zealand only NZ 0800 397 667 AU www dyson com au register SG 7000 435 7546 Do not pull on Do not store near Do not use near Do not run over Do not pick up Do not pick up Do not use above l D 021 707 39766 the cable heat sources naked flame the cable water or liquids burning objects you on the stairs NZ www dyson co nz register ean i LD L No AN AN p 2 gt click click click A gt WASH FILTER M PO RT N T gt Wash filter with cold water at least every 6 months Register for a filter wash reminder by email Australia only months customercare dyson com au USING YOUR DYSON VACUUM CLEANER PLEASE NOTE A Always extend the cable fully to the red tape before use Fine dust such as plaster or flour should only be vacuumed in very small amounts Do not use the vacuum cleaner to pick up sharp hard objects such as small toys pins paper clips etc If used in a
5. Parraweena Rd Taren Point NSW 2229 PRODUCT INFORMATION Please note Small details may vary from those shown IMPORTANT WASH FILTER Wash filter with cold water at least every 6 months Register for a filter wash reminder by email Australia only months customercare dyson com au q dyson Dyson Customer Care If you have a query about your Dyson vacuum cleaner call the Dyson Customer Care Helpline with your serial number and details of where and when you bought the vacuum cleaner or contact us via the Dyson website The serial number can be found on the main body of the vacuum cleaner behind the clear bin AU Dyson Customer Care customercare dyson com au 1800 239 766 Dyson Appliances Aust Pty Ltd PO Box 2835 Taren Point NSW 2229 Australia www dyson com au NZ Dyson Customer Care dyson averyrobinson co nz 0800 397 667 Avery Robinson Ltd Unit F 151D Marua Road Ellerslie Auckland 1051 New Zealand www dyson co nz SG Dyson Customer Care singapore dyson com 7000 435 7546 Service Home Pte Ltd 2 Leng Kee Road 04 09A Thye Hong Centre Singapore 159086 www dyson com sg ID Dyson Customer Care service higienis com 021 707 39766 PT Higienis Indonesia Permata Plaza Top Floor TF 04 JI M H Thamrin Kav 57 Jakarta 10350 Indonesia www dyson co id JN 41263 PN 17998 02 04 25 07 11 www dyson com OK ol s EE Ti E a a ee ee O E a BE O o EE EO O lon nd ee oe ee sob eee ee
6. aner is found to be defective due to faulty materials workmanship or function within 2 years of purchase if any part is no longer available or out of manufacture Dyson will replace it with a functional replacement part Use of the vacuum cleaner in the country of purchase WHAT IS NOT COVERED Under your Dyson guarantee Dyson shall not be liable for costs of repair or replacement of a product incurred as a result of Normal wear and tear e g fuse belt brush bar Industrial use of the vacuum cleaner such as vacuuming gyprock dust or builders dust may void your Dyson guarantee Accidental damage faults caused by negligent use or care neglect careless operation or handling of the vacuum cleaner which is not in accordance with this Dyson Operating Manual Blockages please refer to this Dyson Operating Manual for details on how to unblock your vacuum cleaner Use of the vacuum cleaner for anything other than normal domestic purposes in the country of purchase Use of parts not assembled or installed in accordance with the instructions of Dyson Use of parts and accessories other than those produced or recommended by Dyson Damage from external sources such as transit weather electrical outages or power surges Failures caused by circumstances outside Dyson s control Repairs or alterations carried out by parties other than Dyson or its authorised agents If your Dyson guarantee does not apply you may have statutor
7. arrying handle To release the dirt press the silver button on the front of the clear bin and separate the cyclone unit from the clear bin To minimise dust allergen contact when emptying encase the clear bin tightly in a plastic bag and empty Remove the clear bin carefully and seal bag tightly dispose as normal Emptying into a bag is recommended for people with asthma and allergies Do not use the vacuum cleaner without the clear bin in place CLEANING THE CLEAR BIN CAUTION To remove the cyclone unit from the clear bin press the silver button on the front of the clear bin and separate the cyclone unit from the clear bin Clean the clear bin with cold water only Ensure the clear bin is completely dry before replacing PLEASE NOTE Do not use detergents polishes or air fresheners to clean the clear bin Do not put the clear bin in a dishwasher Clean the shroud with a cloth or dry brush to remove lint and dust WASHING YOUR FILTER DO THIS EVERY 6 MONTHS CAUTION Switch OFF and unplug the vacuum cleaner before removing the filter Ensure the filter is completely dry before refitting to the vacuum cleaner PLEASE NOTE This machine has one filter located as shown It is important to check your filter regularly and wash at least every 6 months according to instructions to maintain performance After washing please leave for 24 hours to dry completely The filter may require more frequent washing if vacuuming fine
8. d person in order to avoid a hazard 7 Do not pull or carry by the cable use the cable as a handle close a door on the cable or pull the cable around sharp edges or corners Do not run the Dyson vacuum cleaner over the cable Keep the cable away from heated surfaces To avoid a tripping hazard rewind the cable when not in use 8 Always extend the cable to the red line but do not stretch or tug the cable 9 Do not unplug by pulling on the cable To unplug grasp the plug not the cable 10 Do not handle the plug or Dyson vacuum cleaner with wet hands 11 Do not put any object into openings Do not use with any opening blocked keep free of dust lint hair and anything that may reduce airflow 12 Keep hair loose clothing fingers and all parts of body away from openings and moving parts such as the brush bar Do not point the hose wand or tools at your eyes or ears or put them in your mouth 13 Turn off all controls before unplugging 14 Use extra care when cleaning on stairs Do not work with the Dyson vacuum cleaner above you on the stairs 15 Do not use to pick up flammable or combustible liquids such as petrol or use in areas where they or their vapours may be present 16 Do not pick up anything that is burning or smoking such as cigarettes matches or hot ashes 17 Do not use without the clear bin and filter in place 18 Hold the plug when rewinding onto the cable reel Do not allow the plug to whip when rewinding 1
9. e AU 1800 239 766 Mon Fri 8 00am to 6 00pm EST Sat Sun 8 30am to 4 00pm EST www dyson com au NZ 0800 397 667 Mon Fri 8 30am to 5 00pm www dyson co nz SG 7000 435 7546 Mon Fri 9 00am to 6 00pm www dyson com sg ID 021 707 39766 Mon Fri 9 00am to 5 00pm www dyson co id ABOUT YOUR PRIVACY Dyson may use your information provided for future marketing and research purposes including sending commercial electronic messages and may disclose it to third parties for the purposes of providing the services you have requested or to our business partners or professional advisers If you wish to access your personal information or see our full privacy policy please contact us at customercare dyson com au DISPOSAL INFORMATION Dyson products are made from high grade recyclable materials Please dispose of this product responsibly and recycle where possible When your Dyson vacuum cleaner reaches the end of its life we are responsible for it s safe disposal You can send your old Dyson vacuum cleaner back to us at our cost and we will organise for it to be recycled Please note that not all parts are recyclable Recycling of parts is subject to the capabilities of 3rd party suppliers Available in Australia only Simply 1 Box up your old Dyson vacuum cleaner 2 Take your package to your local post office and send to the address below Dyson We Recycle Reply Paid 83215 Dyson Service Centre Unit 6 amp 7 7 11
10. e eee eee eee ses Please take a few moments to answer our questions They will help us develop new products for the future 1 This vacuum cleaner is My first vacuum cleaner please go to question 3 A replacement vacuum cleaner An additional vacuum cleaner 2 Which brand of cleaner are you replacing or adding to Dyson Electrolux Hoover LG Miele Panasonic Samsung Nilfisk Vax Kambrook Volta Wertheim Other please specify 3 Why did you choose to buy a Dyson vacuum cleaner Please rank in order 1 5 1 being the most important Dyson reputation Good for pet hair pick up Performs consistently well No loss of suction Previous experience of Dyson Good for people suffering from asthma and allergies Features HEPA filtration Hygienic and germ free cleaning Price special offer Wanted a bagless cleaner Compact and easy to store Store staff recommendation Picks up more dust than others Latest model technology Reliability quality Friend family recommendation Other 4 Where did you first hear about the Dyson model you bought From friends and family Saw it on the internet From TV a magazine advert Saw it in a store catalogue Saw it in a store Recommended by salesperson 5 Do you own other Dyson products Handheld Fan Vacuum cleaner Handstick No THA YOU FOR Y 6 What is your average household income Less than 45 000 Between 45 000 74 999 Between 75 000 100 000 Over 100 000
11. e to customers who have purchased an extended warranty from a retailer The Dyson extended guarantee provides benefits which are additional to and do not affect your statutory rights and remedies as a consumer If you decide not to extend your Dyson 2 year guarantee you may have statutory rights and remedies available to you as a consumer Cheque money order made payable to Dyson Appliances Credit card Mastercard Visa Card Number ee in accordance with the terms and conditions of your plan confirm the vacuum cleaner is in good working order and used for domestic puposes only and declare that the details on this proposal are true and complete to the best of hereby apply for the Dyson vacuum cleaner extended guaran my knowledge and belief Signature Date Expiry Date M Y WARNING Any false statement may render this plan invalid
12. egister By calling the Dyson Customer Care Helpline By completing and returning the enclosed form to us by mail This will confirm ownership of your vacuum cleaner in the event of an insurance loss and enable us to contact you if necessary DYSON CUSTOMER CARE THANK YOU FOR CHOOSING TO BUY A DYSON VACUUM CLEANER If you have a query about your Dyson vacuum cleaner call the Dyson Customer Care Helpline and quote your serial number or contact us via the website The serial number can be found on the main body of the vacuum cleaner behind the clear bin Most queries can be solved over the phone by one of our Dyson Customer Care Helpline staff If your vacuum cleaner needs a service call the Dyson Customer Care Helpline so we can discuss the available options To enable us to carry out work on your Dyson vacuum cleaner please contact the Dyson Customer Care Helpline to obtain a reply paid address in your state available in Australia only If your vacuum cleaner is under Dyson guarantee and the repair or replacement is covered it will be repaired or replaced at no cost If the repair or replacement is found not to be covered under the Dyson guarantee the repair or replacement of the vacuum cleaner and any associated delivery charges both to and from us will be at your cost subject to your statutory rights and remedies as a consumer DYSON CUSTOMER CARE DETAILS If there are any queries please call the Dyson Customer Care Helplin
13. garage care should be taken to wipe the soleplate and wheels with a dry cloth after vacuuming to clean off any sand dirt or pebbles which could damage delicate floors When vacuuming certain carpets may generate small static charges in the clear bin These are entirely harmless and not associated with the main supply To minimise any effect from this do not put your hand or insert any object into the clear bin unless you have emptied it and rinsed it out with cold water Only use parts recommended by Dyson failure to do so could invalidate your guarantee Do not use any lubricants cleaning agents polishes or air fresheners on any part ofthe vacuum cleaner This vacuum cleaner is fitted with a thermal cut out If any part of the vacuum cleaner becomes blocked the machine may overheat and automatically shut OFF If this happens switch OFF and unplug the vacuum cleaner and allow to cool before attempting to check the filter or for blockages Clear any blockages before restarting Store the vacuum cleaner indoors Do not use or store this vacuum cleaner below 0 C Ensure that the vacuum cleaner is at room temperature before Operating EMPTYING THE CLEAR BIN CAUTION Switch OFF the vacuum cleaner and unplug before emptying the clear bin Empty as soon as the dirt reaches the level of the MAX mark do not overfill To remove the clear bin from the vacuum cleaner press the silver button at the rear of cyclone c
14. titled to have your Dyson vacuum cleaner repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure 2 YEAR DYSON GUARANTEE TERMS AND CONDITIONS Terms and conditions of the Dyson 2 year guarantee The Dyson guarantee becomes effective from the date of purchase All work will be carried out by Dyson Appliances Aust Pty Ltd Avery Robinson Ltd NZ Singapore s authorised agent Service Home Pte Ltd Indonesia s authorised agent PT Higienis Indonesia or their authorised agents Any parts replaced will become the property of Dyson Appliances Aust Pty Ltd Avery Robinson Ltd NZ Dyson Singapore Pte Ltd or PT Higienis Indonesia The repair and replacement of your vacuum cleaner under Dyson guarantee will not extend the Dyson guarantee period The Dyson guarantee provides benefits which are additional to and do not affect your statutory rights and remedies as a consumer You must provide proof of both the original and any subsequent delivery purchase before any work can be carried out on your vacuum cleaner Without this proof any work carried out pursuant to the Dyson guarantee and any associated delivery charges both to and from us will be at your cost subject to your statutory rights and remedies as a consumer Please keep your receipt or delivery note WHAT IS COVERED Your Dyson guarantee covers The repair or replacement of your vacuum cleaner if your vacuum cle
15. to access your personal information or see our full privacy policy please contact us at customercare dyson com au If you do not wish to receive marketing information by these methods from Dyson please tick this box REGISTER Visit our website to register your Dyson full parts and labour guarantee online Australia and New Zealand only AU www dyson com au register NZ www dyson co nz register Section 2 Dyson 2 3 year guarantee REGISTER Call our dedicated Helpline AU 1800 239 766 SG 7000 435 7546 NZ 0800 397 667 ID 021 707 39766 REGISTER Complete and return the form to Dyson in the envelope supplied Increase your Dyson 2 year guarantee cover to 5 years when you purchase an extended guarantee from Dyson Australia only This option is just AU 65 00 Dyson is committed to providing the best Aftersales Service which is why we offer the option to extend your Dyson 2 year guarantee to 5 years The terms of the Dyson 2 year guarantee on page of this Dyson Operating Manual will apply to the Dyson extended guarantee The Dyson extended guarantee is underwritten by Dyson Appliances Aust Pty Ltd To purchase just complete the fields below Send both sections to us together with your chegue money order or credit card details within 2 years of your vacuum cleaner purchase Offer to purchase the Dyson extended guarantee is only available within 2 years of customers purchasing their vacuum cleaner Offer not availabl
16. ug from socket when not in use and before servicing 2 Do not use outdoors or on wet surfaces Suitable for dry locations only Do not use to pick up water 3 Do not allow to be used as a toy Close attention is necessary when used by or near children Children should be supervised to ensure that they do not play with the Dyson vacuum cleaner 4 This Dyson vacuum cleaner is not intended for use by young children or infirm persons with reduced physical sensory or reasoning capabilities or lack of experience and knowledge unless they have been given supervision or instruction by a responsible person concerning use of the Dyson vacuum cleaner to ensure that they can use the Dyson vacuum cleaner safely 5 Use only as described in this Dyson Operating Manual Use only Dyson recommended accessories and replacement parts Do not carry out any maintenance other than that shown in this Dyson Operating Manual or advised by the Dyson Customer Care Helpline Contact the Dyson Customer Care Helpline when service or repair is required Do not disassemble the Dyson vacuum cleaner as incorrect reassembly may result in an electric shock or fire 6 Do not use with a damaged cable or plug If the Dyson vacuum cleaner is not working as it should has been dropped damaged left outdoors or dropped into water do not use and contact the Dyson Customer Care Helpline If the supply cable is damaged it must be replaced by Dyson its service agent or similarly qualifie
17. y rights and remedies available to you as a consumer If you are in any doubt as to what is covered by your Dyson guarantee please call the Dyson Customer Care Helpline on Australia 1800 239 766 New Zealand 0800 397 667 Singapore 7000 435 7546 Indonesia 021 707 39766 Remember Always disconnect plug from mains before inspecting for problems If your vacuum cleaner will not operate first check the mains socket has electricity supply and that the plug is properly inserted into the socket Sucking up certain items such as stockings clippings of cloth sizeable pieces of paper etc may block the hose or ducts Should a blockage occur first disconnect the vacuum cleaner from the electricity supply and refer to the Looking for blockages section in this Dyson Operating Manual see pages 4 5 and 8 Never pick up hot cinders or lit cigarette ends Do not attempt to pick up water with your vacuum cleaner It has not been designed as a wet pick up cleaner If you are still experiencing problems with your vacuum cleaner please call the Dyson Customer Care Helpline on Australia 1800 239 766 New Zealand 0800 397 667 Singapore 7000 435 7546 Indonesia 021 707 39766 REGISTERING YOUR DYSON GUARANTEE To help us ensure you receive prompt and efficient service please register as a Dyson vacuum cleaner owner There are three ways to do this Online Australia and New Zealand only AU www dyson com au register NZ www dyson co nz r
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