AMD 100-505688 AMD FirePro R5000 2GB graphics card
Contents
1. This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications However there is no guarantee thatinterference will notoccur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Re orient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help The use of shielded cables for connection of the monitor to the graphics card is required to ensure compliance with FCC regulations Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment Changes or modifications not expressly approved by the party respons2. merchantability or otherwise in respect of the product No other representations warranties or conditions shall be implied by statute or otherwise In no event shall AMD be responsible or liable for any damages including but not limited to the loss of revenue or profit arising From the use of the product as a result of any event circumstance action or abuse beyond the control of AMD whether such damages be direct indirect consequential special or otherwise and whether such damages are incurred by the person to whom this warranty extends or a third party From the loss of use of the product as a result of any event circumstance action or abuse beyond the control of AMD whether such damages be direct indirect consequential special or otherwise and whether such damages are incurred by the person to whom this warranty extends or a third party Unauthorized repairs to an AMD board level product will void the warranty offered by AMD AMD reserves the right to refuse to service any product which has been altered modified or repaired by non AMD service personnel 6 5 International Compliance Information This section details the worldwide compliance information for this product which is manufactured to be compliant in the regions where it is sold AMD products are either Class A or Class B compliant and are indicated accordingly on the compliance label for each product The following regulatory information applies to Class A a
3. available to 75 Ohms with the sync set to external DFP monitor users Make sure that the DVI plug of your monitor data cable is digital only DVI D not integrated analog digital DVI I Refer to your monitor s documentation and contact your supplier or the manufacturer of the DFP monitor for information on how to obtain a suitable data cable plug If you need to use DisplayPort or Mini DisplayPort adapters other than the ones included with your graphics card make sure that you use AMD Eyefinity validated dongles For more information see http support amd com us eyefinity Pages eyefinity dongles aspx 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 22 Reference 6 2 5 The operating system warns that the graphics card isn t properly configured Make sure that the display resolution and refresh rate settings you have selected are supported by the monitor you have connected Check the driver installation and make sure that all software is correctly loaded corresponding to your operating system and applications Reinstall the drivers for your graphics card 6 2 6 There are bus address or interrupt conflicts Make sure that the I O and memory addresses reserved for the graphics board are not used by other hardware devices The integrated on board VGA controller of your AMD FirePro card uses the following addresses hex I O Address Standard VGA I O 3B0 3DF Memory Addresses Video RAM A0
4. be completed using the application Adding and removing displays Rotating displays Setting the main primary display Duplicating and extending desktops Arranging desktops Enabling and disabling 3D application and video settings More information on the application and its available features are provided through the comprehensive Control Center help system Note Feature availability varies between AMD products and operating systems 4 2 Starting the Control Center Software To start the Control Center software application in Windows use any of the following methods 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 14 Using the Control Center Software Table 4 1 Control Center Access Routes in Windows Access Route Instructions Windows Desktop 1 Right click anywhere on the desktop 2 From the shortcut menu that appears click the Control Center option Windows Start Menu 1 Click Start on the Windows task bar 2 Click All Programs followed by the Control Center option Windows Notification Area mm 2 Right click the Control Center icon in the Windows Notification Area From the shortcut menu click the Control Center option Desktop Shortcut If you chose to create a desktop shortcut to the Control Center application during the driver installation double click the shortcut To start the application in Linux type the command amdcccle i
5. integrated graphics accelerator plus display compression and IP transmission card Its main function is to compress quad display graphics data and then output it out over a regular IP network to a remote thin client receiver system Note When discussing AMD FirePro R5000 workstation graphics local refers to the host PC workstation blade PC in which the graphics accelerator is installed and remote refers to the thin client at the user s end AMD FirePro R5000 workstation graphics uses PC over IP PCoIP protocol developed by Teradici for compression and transmission and must be hooked up to a PCOIP thin client system that receives and decompresses the data This thin client receiver system is sold separately AMD FirePro R5000 workstation graphics also compresses and transmits the keyboard and mouse data back and forth between the thin client and the host system The AMD FirePro R5000 workstation graphics cards can support four remote displays when connected to a quad thin client receiver box 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 2 Getting Started 1 2 System Requirements Table 1 1 AMD FirePro Workstation Graphics System Requirements Hardware AMD Opteron AMD Phenom AMD Athlon Intel Xeon or Intel Core CPU 2 GB of system memory Motherboard with available x16 PCI Express bus connection slot USB based keyboard and mouse for the thin client Po
6. rightto discontinue or make changes to its products at any time without notice Trademarks AMD the AMD Arrow logo AMD Athlon AMD FirePro AMD Opteron AMD Phenom and combinations thereof are trademarks of Advanced Micro Devices Inc HDMI is a licensed trademark of HDMI Licensing LLC Linux is a registered trademark of Linus Torvalds Windows and Windows Vista are registered trademarks of the Microsoft Corporation in the United States and or other jurisdictions PCI Express and PCIe are registered trademarks of PCI SIG Other product names used in this publication are for identification purposes only and may be trademarks of their respective companies Dolby Laboratories Inc Manufactured under license from Dolby Laboratories Rovi Corporation This device is protected by U S patents and other intellectual property rights The use of Rovi Corporation s copy protection technology in the device must be authorized by Rovi Corporation and is intended for home and other limited pay per view uses only unless otherwise authorized in writing by Rovi Corporation Reverse engineering or disassembly is prohibited USE OF THIS PRODUCT IN ANY MANNER THAT COMPLIES WITH THE MPEG 2 STANDARD IS EXPRESSLY PROHIBITED WITHOUT A LICENSE UNDER APPLICABLE PATENTS IN THE MPEG 2 PATENT PORTFOLIO WHICH LICENSE IS AVAILABLE FROM MPEG LA L L C 6312 S FIDDLERS GREEN CIRCLE SUITE 400E GREENWOOD VILLAGE COLORADO 80111 Disclaimer While every precautio
7. 00 BFFF Video ROM C000 C7FF You cannot change the addresses of your AMD FirePro card In case of an address conflict try to modify the I O address of the add on card that causes the conflict To support the special graphics processor on the AMD FirePro card the system BIOS should automatically assign a system interrupt to the slot where the card is installed However there may be problems if your graphics card does not receive an interrupt or a system interrupt is used for more than one device In case of problems check the system configuration utility of your operating system for the interrupt assignments 6 3 Workstation Customer Care The AMD Customer Care Web site has number of helpful resources including a knowledgebase of FAQs warranty services and the AMD FirePro Workstation Graphics Web Ticket Submission Page The Web site is complimentary and available at all times The address is http support amd com 6 3 1 Contact Information If you experience difficulties with your AMD FirePro product you can contact AMD Customer Care in the following ways The latest contact information and tips for faster service can be found on the AMD Global Technical Support page at http support amd com us contacts Pages global technical support aspx 6 3 2 Disclaimer AMD Customer Care will work to resolve your issue and help you to get your product up and running If your issue is not resolved our technicians will determine whether A
8. 6 4 Workstation Warranty Servite o acumen reote eec sepe dus tenni ed 23 6 4 1 SIPPING hates eh tak ke dike abe cef et D A ete dot Ae eer da 23 6524 2 Limitations soe ede Ue oet AG hoes AD HL usce pb udo poets 23 6 5 International Compliance Information ce RR He Henne 24 6 5 1 FCC Compliance Information USA Heer 24 6 5 2 Industry Canada Compliance Statement Canada 25 6 5 3 CE Compliance Information European Union 26 Gi dA Electtical Sale oe oet ty ot M quoto ou ud ttbi te tor Aan devo 26 6 5 5 VCCI ITE Compliance Information Japan eee 27 6 5 6 KC Certification Information Korea RR mme e e emen eese inns lll llli 27 6 5 7 BSMI Certification Information Taiwan EEEE 28 6 5 8 C Tick Australia and New Zealand I meme enne ss leis 29 6 5 9 Product Environmental Compliance ssssssssssssss eH 29 6 5 10 Waste Electrical and Electronic Equipment WEEE Directive Compliance European WI FIG S cr Letto cence Se Ment ate Ie erede teet te AE HAE cente Rete leaee e e tope eee AT umet 30 AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Chapter 1 Getting Started Before you begin installing your new AMD FirePro R5000 graphics card P N 102 C41902 xx please make sure you have the proper system requirements and have completed the required preinstallation tasks as outlined in this chapter 1 1 Introduction The AMD FirePro R5000 workstation graphics card is an
9. AMD AMD FirePro R5000 Graphics Accelerator User Guide Part Number 52948_enu_1 0 2013 Advanced Micro Devices Inc All rights reserved The contents of this document are provided in connection with Advanced Micro Devices Inc AMD products AMD makes no representations or warranties with respect to the accuracy or completeness of the contents of this publication and reserves the right to discontinue or make changes to products specifications product descriptions or documentation at any time without notice The information contained herein may be of a preliminary or advance nature No license whether express implied arising by estoppel or otherwise to any intellectual property rights is granted by this publication Except as set forth in AMD s Standard Terms and Conditions of Sale AMD assumes no liability whatsoever and disclaims any express or implied warranty relating to its products including but not limited to the implied warranty of merchantability fitness for a particular purpose or infringement of any intellectual property right AMD s products are not designed intended authorized or warranted for use as components in systems intended for surgical implant into the body or in other applications intended to support or sustain life or in any other application in which the failure of AMD s product could create a situation where personal injury death or severe property or environmental damage may occur AMD reserves the
10. For example if your remote displays are numbered 1 and 5 and your local displays are numbered 2 and 4 select Duplicate 1 on 2 and Duplicate 3 on 4 AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Display Configuration 11 The two local displays are now clones of the two remote displays 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 12 Display Configuration AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Chapter 4 Using the Control Center Software 4 1 Control Center Overview The Control Center software application contains settings for configuring and fine tuning your AMD product Use it to manage desktops and displays optimize your graphics processor for enhanced 3D application and video quality and configure your CPU for improved power savings or system performance You can also use the performance tools in the application to monitor and manage clock speed and memory use for your graphics card to ensure that your AMD productis configured and running as efficiently as possible The application provides a Standard View for guided configuration and an Advanced View for quick and easy access to all available features and settings It also provides a search feature for finding specific pages as well as the ability to bookmark pages by pinning them within the application The following is a list of common configuration tasks that can
11. MD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Reference 23 the difficulty you are experiencing is the result of the product whether your product contains a defect and whether your product should be returned to AMD for warranty service AMD Customer Care is unable to assist with refunds returns or exchange specific inquiries If resolving the problem being experienced is critical to your decision to keep the product itis your responsibility to ensure that you know and are within the period of time your reseller will allow for refunds returns or exchange AMD is not responsible for any expense incurred accessing Customer Care It is expected that customers will review the expense associated with the available support options and will choose the method that best meets their needs and budget AMD Customer Care reserves the right to limit support options for products that are not registered or are at End of Life 6 4 Workstation Warranty Service For warranty service instructions visit http support amd com us warranty Pages SupportWarrantyServices aspx or contact one of our Customer Service Representatives 6 4 1 Shipping Before shipping any unit for repair obtain an RMA number for warranty service When shipping your product pack it securely show the RMA and serial number of the product on the outside and ship prepaid and insured AMD will not be held liable for damage or loss to the product i
12. asic CAD 10 Mbps 15 Mbps 20Mbps 22Mbps_ 25 Mbps Performance User 3D Modeling 30 Mbps 45 Mbps 60Mbps 65Mbps_ 80 Mbps Video Editing 60 Mbps 80Mbps 85Mbps_ 100 Mbps Extreme Bandwidth Allocation 120 Mbps 160 Mbps 170 Mbps 200 Mbps Network latency should be less than 30 ms to ensure seamless remote responsiveness Both LAN and WAN setups are supported All PCoIP traffic is encrypted with 256 bit AES for the display and USB and SSL for management and configuration traffic AMD FirePro R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Chapter 6 Reference This chapter provides notices troubleshooting tips and customer care warranty and standards compliance information 6 1 Product Features This chapter describes some of the special features that are associated with the AMD FirePro R5000 product and are available through the Control Center software application Note Feature availability varies between AMD FirePro products and operating systems 6 1 1 Hydravision The Hydravision tab on the Workstation aspect of the Control Center application provides a number of display options 6 1 1 1 Hydragrid You can use HydraGrid to apply invisible grid layouts to desktops in single and multi display environments When HydraGrid is enabled application windows can be attached to individual cells in a grid restricting their display to a specific area on a des
13. e and keyboard to the PCoIP receiver box portal and connect the portal to the network Note Keyboard and mouse must be USB versions non USB mice and keyboards are not supported 3 Determine the MAC addresses for the host system and PCOIP receiver box and use your connection broker software to relate the portal to the host PC Note Connection broker software is not provided by AMD 3 4 Configuring Local Displays as Remote Clones Once your AMD FirePro R5000 workstation graphics card is set up for remote graphics you can choose to configure the two local displays in clone mode with two remote displays Note These instructions apply to a Windows operating system For advanced cloning features LiveClone a third party tool is available at fireuser com tools liveclone Note You must already have installed your PoIP thin graphics receiver box For more information see Setting up Remote Graphics p 10 1 Connect two remote displays to the thin client receiver box 2 Connect two local displays to your AMD FirePro R5000 workstation graphics card using the two Mini DisplayPort connections 5 On the Windows desktop right click and select Screen Resolution 4 Click Identify 5 Determine which displays are remote and which are local using the numbers shown on each display 6 Inthe Multiple Displays drop down select the Duplicate options corresponding to your remote and local displays and click Apply
14. e rernm nennen nennen 13 4 2 Starting the Control Center Software eene 13 Chapter 5 Remote Graphics lllleleleele een 15 5 1 Remote Graphics Hardware eH n emen eee ree 15 5 2 Wake on LAN WOL Configuration eme emen enne 17 DOs Full Reset oco that php au Ro etuer E E ee rete cd SAN 17 5 4 Network Considetr atioris 5 rb edt edet tete bcr e et deh 18 Chapter 6 Reference 000s cd bw ced ae e RARE RECEPERAT REA E PARTS 19 Gul Product Features se ceteras Cr Menton ertum Lob tm dec Mui as ded tot mE etes 19 6 Vale HAV VIDI 19 6 1 2 DisplayPOrt AUGIO 2 ctt iste tutte etute Petree e wt dte ttl es 20 6 2 Workstation Card Troubleshooting RH HH e emen 20 6 2 1 Computer does not boot up properly HH eem 20 6 2 27 Tiere IS no displaVaevis eese tested Matter M uM cota t ote ce ce 20 6 2 3 There sare SEree detects t tet td edt fede ela Bede te feeder encode rina 21 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator vi 6 2 4 The screen image is off center or there are odd colors 21 6 2 5 The operating system warns that the graphics card isn t properly configured 22 6 2 6 There are bus address or interrupt conflicts 22 6 3 Workstation Customer Care cc cos E MEG EE RD EE A TR tete as 22 6 3 Contact Informations s te rte Pe bete teet dempto elle mcats fefe te 22 6 3 2 Disclaimer us tos e tee teste mt deba Pub Se er tute ee etes Ber aS 22
15. elerator 4 Getting Started AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Chapter 2 Hardware and Software Installation This chapter details how to install your graphics accelerator in your system as well as where to download associated software and drivers 2 1 Installation Overview Once you have determined that your system meets the minimum requirements perform the following tasks to install your new graphics accelerator Detailed installation instructions are provided in the following sections 1 QO a fF WN N If you are replacing an existing graphics accelerator uninstall the old graphics driver and software Note Ifyou are using a motherboard containing an on board graphics solution and do not intend to use it as part of a multiple monitor display disable it Turn off and disconnect your computer system If needed remove any old graphics accelerator s Install the new graphic accelerator Reassemble and connect your computer system and display s Start the computer system and install the AMD FirePro drivers and configuration software Restart the computer system 2 2 Installing a PCI Express Graphics Card Please read all installation instructions completely before you begin If your computer has on board graphics you may need to disable it through the BIOS configuration For more information see your motherboard documentation Note Always handle a g
16. eplate Connections 1 RJ 45 connection for output to the network 2 3 Mini DisplayPort connections supporting DisplayPort 1 2 for local output 3 2 Display Configurations Your AMD FirePro R5000 workstation graphics card provides local dual display functionality through two mini DisplayPort connections and quad display remote thin client functionality when paired with a quad display PCoIP receiver box with a Tera2 chip Displays and configurations available for the remote thin client are dependent on the capabilities of the PCoIP receiver box The maximum supported local resolution through the dual mini DisplayPort connections is 2560 x 1600 The maximum supported remote resolution through the quad display PCoIP receiver box connections is 1920 x 1200 2013 Advanced Micro Devices Inc AMD FirePro R5000 Graphics Accelerator 10 Display Configuration 3 3 Setting up Remote Graphics Remote graphics with the AMD FirePro R5000 workstation graphics card requires a PCOIP certified thin client receiver box Note You must already have installed your AMD FirePro R5000 workstation graphics card in the host machine with an appropriate driver installed For more information see Installing a PCI Express Graphics Card p 5 1 Connect your AMD FirePro R5000 workstation graphics card to the network switch through the lower RJ 45 connection using a standard Ethernet cable 2 Connect the displays mous
17. erboard does not support PCI WAKEKZF signal To mimic the chassis power button being pushed short pins 1 2 on JU3300 To send the WOL signal connect JU3301 to PWR SW pins on the motherboard power cable not included Figure 5 3 Wake on LAN 5 3 Full Reset To do a full reset on the board 1 Short JU3200 2 Power on and boot the system 5 Shut down the system and remove the jumper 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 18 Remote Graphics Figure 5 4 Full Reset Using JU3200 5 4 Network Considerations PCOIP does not require special network equipment or graphics drivers Some form of network connection brokering software is required however The amount of network bandwidth required for remote graphics is entirely dependent on the type of user and the software applications required PCoIP technology dynamically adjusts the data compression quality based on available network resources PCoIP solutions can also be customized to share network resources unfairly favoring certain users over others The following table shows a rough estimate of the bandwidth required for different user types with displays running at a variety of resolutions Table 5 1 Estimated Bandwidth Requirements Based on User Type and Display Resolution User category 1024x768 1280x1024 1680x1050 1600x1200 1920x1200 Task Worker 3Mbps 5 Mbps 7 Mbps 6 Mbps Knowledge Worker B
18. g having a third grounding pin This is a safety feature Do not remove the grounding pin of a three pin plug Attach product securely All product securing screws or fasteners should be completely tightened in order to provide continuous bonding between the product and the PC chassis as appropriate 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Contents Chapter 1 Getting Started 2 oos cuu PER ERE AYREY S eae 1 De creo eie x EE 1 1 2 System Requirements eot e CH Ee e e eite da 2 T 3 Recording Serial N rmberss erede cett ede e eem 2 Chapter 2 Hardware and Software Installation 5 2I dnstallatiot Overview eot t o te tet I De ELT ete tutt daten tvi piste ieu 5 2 2 Installing a PCI Express Graphics Card eee 5 2 3 Installing Graphics Drivers and Software eee 7 2 3 1 AMD Drivers and Software HH IH eem eene 7 2 3 2 AMD Automatic Application Detection and Configuration 8 Chapter 3 Display Configuration l l 9 3 1 Baseplate Connections RH ee nemen nennen nennen 9 3 2 Display ConfiguratiOns sick t dee tu e e Ee e ee OO is 9 3 3 Setting up Remote Graphics cie eet tec ah la t adt oe e e ete d ds 10 3 4 Configuring Local Displays as Remote Clones 10 Chapter 4 Using the Control Center Software 0000000 13 4 1 Control Center Overview RH Hem ene em
19. ible for compliance could void the user s authority to operate the equipment FCC 15 Subpart B Class B For further compliance information Advanced Micro Devices Inc 1 AMD Place P O Box 3453 Sunnyvale CA 94088 3453 USA Tel 408 749 4000 6 5 2 Industry Canada Compliance Statement Canada Class A This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la Classe A est conforme a la norme NMB 003 du Canada Class B This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la Classe B est conforme la norme NMB 003 du Canada 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 26 Reference 6 5 3 CE Compliance Information European Union 6 5 4 Class A Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures EMC Directive 2004 108 EC CISPR 22 EN 55022 Class A Limits and methods of measurement of radio disturbance characteristics of Information Technology Equipment CISPR 24 EN 55024 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurements Class B EMC Directive 2004 108 EC CISPR 22 EN 55022 Class B Limits and methods of measurement of radio disturbance characteristics of Information Technology Equipment CISPR 24 EN 55024 Information Technology Equipme
20. is a Class B product based on the standard of the VCCI Council If this is used near a radio or television receiver in a domestic environment it may cause radio interference Install and use the equipment according to the instruction manual VCCI V 53 6 5 6 KC Certification Information Korea Class A 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 28 Reference 6 5 7 AFSAre O Zzp SE SPAgSsRe Hole 7Hb8ES WeesfAal7 urercct Translation Class A Equipment Business purpose info telecommunications equipment AS this equipment has undergone EMC registration for business purpose the seller and or buyer is asked to beware of this point and in case a wrongful sale or purchase has been made it is asked that a change to household use be made KN22 and KN24 Class B Bi717IC7 H3 E urFEESMIZID 0 2 2 2I SG ZI Rz HAE ESe S li BA FH ARIA ASCE AS SACS FH GE NHANH ARS St OISLICH Translation Class B Equipment Household purpose info telecommunications equipment As this equipment has undergone EMC registration for household purpose this product can be used in any area including residential area KN22 and KN24 BSMI Certification Information Taiwan Class A Bathe A5 PASE MRP e FH We ARE RIA pH IR CTS GRRE HAS RLSECR BEIDOURUCIS DE RS SN TE e Translation This is a Class A Information Product when used in residential environment it may cause radio frequency interfere
21. ktop HydraGrid preserves layouts on a per user basis and is designed for window management across large multiple or virtual desktops Note HydraGrid does not affect full screen and non resizable applications 6 1 1 2 Desktop Manager Desktop Manager contains options for configuring the behavior of application windows and dialogs in a multi display environment With Desktop Manager you can Preserve and restore application window position and size Maximize application windows across multiple displays Reposition application dialog boxes Tip To access the full capabilities of Desktop Manager ensure you are working in amulti display environment as not all features are available in a single display environment 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 20 Reference 6 1 1 3 Multi Desktop 6 1 2 Using the Multi Desktop component of HydraVision you can create and manage up to nine virtual desktops each with their own display settings and background image One desktop can be made visible at a time while others can run in the background Using Multi Desktop you can also e Switch between desktops using a mouse click or hot key Run applications on a particular desktop or all desktops Move running applications between desktops Save restore and delete desktop profiles DisplayPort Audio DisplayPort audio requires up to date graphics drivers and the display device
22. more information consult your computer s manual or manufacturer Note Some manufacturers do not allow the built in graphics to be disabled or to become the secondary display If your system has built in graphics capabilities make sure that you uninstall the associated driver to prevent conflicts with AMD graphics drivers Make sure that you selected the appropriate monitor when you installed your enhanced driver Make sure that the display resolution and refresh rate settings you have selected are supported by the monitor you have connected 6 2 3 There are screen defects Make sure your monitor supports the resolution and horizontal KHz and vertical Hz refresh rates as required by the graphics card Check your current resolution refresh rate and color depth settings in the Settings and Monitor tabs in your Display Properties dialog Ensure that both the graphics card and monitor support the resolution and refresh rates you select Incompatible resolution refresh rate selection may result in monitor damage Refer to your monitor s documentation for recommended resolutions and refresh rates 6 2 4 The screen image is off center or there are odd colors Try adjusting the brightness sharpness contrast and color balance controls of your monitor Try adjusting the centering and positioning controls of your monitor to position the picture on the screen Setthe monitor s RGB inputs and sync switches if this option is
23. must support DisplayPort audio AS with HDMI DisplayPort audio is enabled through Windows For more information consult your Windows documentation 6 2 Workstation Card Troubleshooting The following troubleshooting tips may help if you experience problems More troubleshooting information can be found using the knowledgebase on the AMD Web site at http support amd com 6 2 1 Computer does not boot up properly Verify that the installation instructions were properly followed In particular if external power is required make sure that the external power cable or cables is properly connected Check that the card is properly installed in your system and connected to your monitor If you have problems during start up restart your computer in Safe Mode Check the system configuration utility of your operating system for the interrupt assignments Contact AMD s Customer Care or your local technical support 6 2 2 There is no display Make sure the card is seated properly in its slot If external power is required make sure that the external power cable or cables is properly connected to the card Make sure that the monitor cable is securely fastened to the card Make sure that the monitor and computer are plugged in and receiving power AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Reference 21 If necessary disable any built in graphics capabilities on your motherboard For
24. n This connection supports quad remote displays at up to 1920x1200 resolution 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 16 Remote Graphics Figure 5 1 Typical Remote Graphics Setup S Thin Client 2 c Thin Client 3 S Thin Client 1 Sa Thin Client 4 Local Display 1 lt gt Local Display 2 System 3 System 4 Note AMD FirePro R5000 workstation graphics is not in itself a virtualized system the users are connected to dedicated desktop PC or blade PC systems on a 1 1 basis and retain full discrete workstation graphics and CPU performance A remote graphics solution can offer a number of advantages Increased data and system security Less cluttered less noisy workspaces Streamlined IT maintenance and troubleshooting including OS migration patching and software installation Note AMD FirePro R5000 workstation graphics works with any PCoIP certified thin client solution Figure 5 2 PCoIP Certification Logo CPCP CONNECTED AMD FirePro R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Remote Graphics 17 5 2 Wake on LAN WOL Configuration There are two ways to configure WOL 1 If your motherboard supports PCI WAKE signal check with your motherboard supplier to see if this is supported If required configure the system BIOS to enable power on by PCIe devices Short pins 2 3 on JU3300 2 If your moth
25. n has been taken in the preparation of this document Advanced Micro Devices Inc assumes no liability with respect to the operation or use of AMD hardware software or other products and documentation described herein for any act or omission of AMD concerning such products or this documentation for any interruption of service loss or interruption of business loss of anticipatory profits or for punitive incidental or consequential damages in connection with the furnishing performance or use of the AMD hardware software or other products and documentation provided herein Ensure that you have the latest documentation AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Important Safety Instructions Note This product is for use only with compatible UL listed personal computers that have installation instructions detailing user installation of this class of product Read all instructions before beginning installation All safety and installation instructions should be read before the product is installed or operated Retain all instructions Safety installation and operating instructions should be retained for future reference Heed all warnings All warnings regarding the product and its operating instructions should be obeyed Use appropriate grounding For continued protection against the risk of electric shock and fire install this accessory only in products equipped with a three wire grounding plug a plu
26. n shipment Standard warranty service consists of repair upon receipt AMD reserves the right to replace the product with a serviced product at their sole discretion at any time You are responsible for the cost of shipping the product to AMD AMD pays the cost of returning the product to you Products which are repaired under warranty are guaranteed for the remainder of the original warranty period Repairing or exchanging a product does not start a new warranty period If at the time of repair a product is already out of warranty or within the last 90 days of the warranty period AMD will guarantee the repair for the full 90 days All other terms and conditions of the original warranty apply 6 4 2 Limitations All warranties for this product expressed or implied will expire three 3 years from date of original purchase All accompanying cables and accessories are warranted for 90 days No warranties for this product expressed or implied shall extend to any person who purchases the product in a used condition The liability of AMD in respect of any defective product will be limited to the repair or replacement of such product AMD may use new or equivalent to new replacement parts Defective product will be sent in for repair or replacement only AMD makes 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 24 Reference no other representations or warranties as to fitness for a particular purpose
27. n the terminal window To start the application with superuser privileges do any of the following Log on as a superuser before running the command amdcccle Run the command sudo amdcccle and provide the superuser password when prompted e Run the command amdxdg su c amdcccle and provide the superuser password when prompted Note Certain Control Center settings can only be changed with superuser privileges AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Chapter 5 Remote Graphics This section provides a brief overview of remote graphics specifically PC over IP PCOIP5 a technology developed by Teradici for remotely connecting a thin client to a PC workstation blade PC containing an AMD FirePro R5000 workstation graphics card 5 1 Remote Graphics Hardware Remote graphics help separate a workstation user from the physical PC while providing the same graphics performance and computing experience offered by a discrete workstation graphics accelerator Typically this results in a work environment where users have a thin client displays keyboard and mouse on their desks while the PC systems or servers containing the CPU graphics solution and hard drives are all located together somewhere else AMD FirePro R5000 workstation graphics combines a workstation GPU and a PCoIP transmitter on a single PCIe add in card The PC connects to a thin client using a RJ 45 connectio
28. nce under such circumstances the user may be requested to take appropriate countermeasures AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Reference 29 D33A27 W CNS13438 Class B D33A27 Q CNS13438 6 5 8 C Tick Australia and New Zealand C ACMA Australian Communications and Media Authority Radiocommunications Act 1992 Australia per notices of section 182 AS NZS CISPR 22 6 5 9 Product Environmental Compliance This product may carry a marking similar to those below that indicates its level of compliance with China RoHS standards For information on China RoHS EU RoHS or EU REACH compliance please refer to Product Environmental Compliance on the AMD Web site 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 30 Reference 6 5 10 Waste Electrical and Electronic Equipment WEEE Directive Compliance European Union This product was manufactured by Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc
29. nd Class B products 6 5 1 FCC Compliance Information USA Class A This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are design to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with manufacturer s instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Warning Changes or modifications to this device not expressly approved by Advanced Micro Devices Inc could void the user s authority to operate the equipment FCC Part 15 Subpart B Class A Class B AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Reference 25 This product complies with FCC Rules Part 15 Operation is subject to the following conditions This device may not cause harmful interference
30. nt Immunity Characteristics Limits and Methods of Measurements Electrical Safety Europe The Low Voltage Directive 2006 95 EC EN 60950 1 Safety of Information Technology Equipment USA Canada UL 60950 1 Information Technology Equipment Safety Part 1 General Requirements e CSA C22 No 60950 1 Information Technology Equipment Safety Part 1 General Requirements International IEC 60950 1 Information Technology Equipment Safety Part 1 General Requirements To meet UL safety requirements the computer s maximum room temperature should not exceed 40 C This product complies with the PCI Express 500W Electromechanical Specification please refer to the manufacturer for additional information Other relevant input power data will also be available AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Reference 27 6 5 5 VCCI ITE Compliance Information Japan Class A TOREN JIAZAAPRRWRECT OREL XEEIRIE CURT 5L TEES OBS IEAS ABORT SIELISS amp SRin Translation This is a Class A product based on the standard of the VCCI Council If this equipment is used in a domestic environment radio interference may occur in which case the user may be required to take corrective actions VCCI V 3 Class B TOWEN JIABPRRAIPEB CT OBI ARAM CHATSLLEB AME LTWETA COHBBIVALPT EV as VSR L TERNAL SR a TILAN ET Ha LAA BC HES CIE LV RYO RV LT FAV Translation This
31. raphics card with care when adding or removing it from your system Never twist or bend your card Avoid interference from the card s fan housing with mechanical hinges or clips inside your system s chassis Make sure that the PCIe card slot locking mechanism on the motherboard is unlocked or open before inserting or removing a card Please consult your motherboard manual for instructions if necessary Turn off your computer monitor s and other peripheral devices 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 6 Hardware and Software Installation 2 Unplugthe computer s power cord and then disconnect all cables from the back of the computer Wait approximately 20 seconds after unplugging the power cord before disconnecting a peripheral cable or removing a component from the motherboard to avoid possible damage to the motherboard 3 Remove the cover to your computer s case Note If necessary consult your computer s manual for help in removing the cover Static electricity can seriously damage computer components Discharge your body s static electricity by touching the power supply or the metal surface of the computer chassis before you touch any components inside your computer s case to avoid damaging them 4 Unscrew or unfasten and remove any existing graphics card from your computer if necessary Make sure the PCIe card slot locking mechanism is unlocked or open before trying
32. rn on the monitor and then your computer If you have properly installed your graphics card operating system messages will appear and the boot procedure will proceed Your monitor will be running in a basic VGA video mode Higher refresh rates are not available at this stage of the installation Once you have installed the AMD FirePro drivers and software you can use the Windows Display Properties dialog to adjust your video settings and configure multiple monitors Proceed to install the software and drivers for your AMD FirePro graphics card 2 3 Installing Graphics Drivers and Software To install or remove the drivers and software you must be logged on as a user with administrator rights Drivers and configuration software which include the Control Center software application are provided to both operate and take advantage of all the features of the graphics accelerator For information on some the key features that are available for your product see Chapter 4 Using the Control Center Software p 13 2 3 1 AMD Drivers and Software Drivers are small but important programs that enable an operating system to communicate with a piece of hardware such as a graphics card When you install a new graphics card you must also install the driver and configuration software the card requires to function properly You also need to install or reinstall your AMD FirePro drivers when you have reinstalled or upgraded your operating
33. system or when you download updated drivers The latest drivers are available from AMD s Web site at support amd com us gpudownload Pages index aspx Note When reinstalling drivers always uninstall any previous drivers that are on your system even if they are for the same graphics card Always start fresh 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Accelerator 8 Hardware and Software Installation 2 3 2 AMD Automatic Application Detection and Configuration AMD FirePro drivers offer automatic application detection and configuration which enables the graphics driver to automatically detect an application when it starts and configure the graphics driver settings for optimal performance This detection feature works with multiple open applications As you switch between multiple applications the graphics settings are always automatically configured for maximum performance for the particular application currently running AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Chapter 3 Display Configuration This chapter describes how to configure displays It also lists available display connections for your graphics accelerator 3 1 Baseplate Connections The following figure shows the display connections available on your AMD FirePro R5000 workstation graphics card Note Baseplate may not appear exactly as depicted Figure 3 1 AMD FirePro R5000 Workstation Graphics Bas
34. to remove a graphics card Failure to do so may damage the card and or the motherboard This locking mechanism may be hidden from view by a card s fansink Figure 2 1 Example PCle Card Slot locking Mechanism 5 Locatethe appropriate slot and if necessary remove the metal back plate cover Make sure all internal cables are clear of the slot 6 Align your AMD FirePro graphics card with the PCIe slot and press it in firmly until the card is fully seated You may need to hold open the PCIe card slot locking mechanism with your finger when you seat the card 7 Screw in or fasten the graphics card securely AMD FireProTM R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Hardware and Software Installation 7 8 If your card requires supplementary power and must be connected directly to the power supply locate the appropriate power connector cable or cables from the power supply and connect it or them to the graphics card s supplementary power connector s which are usually located in the upper corner of the card Note Before installing a card that requires asupplementary power connection make sure your existing power supply has such a connection available 9 Make sure no internal cables are interfering with components inside the computer for example a cooling fan and replace the computer cover 10 Reconnect any cables that were disconnected during installation and plug in the computer s power cord 11 Tu
35. wer supply capable of delivering 150W with one AUX PCIe 6 pin 2x3 power connector Internet connection for installation software Operating Any of the following 32 or 64 bit unless specified t gos Windows 8 Windows 7 Windows Vista Linux Monitor For local hosted output DisplayPort compatible displays are supported For remote thin clients display output is determined by the output capabilities of the Teradici PCOIP receiver box For remote thin client quad display support a quad display PCoIP receiver box with a Tera2 chip is required 1 3 Recording Serial Numbers The serial number and 102 part number on the graphics card are required for product registration and warranty proof of purchase may be required They are located on a sticker on the back of the graphics card and are shown in boldface and underlined in the illustration below Record these numbers in the space provided below and retain for future use 1 Remove the graphics card from packing 2 Locate the white label on the back of the graphics card 3 Record the serial number and 102 part number AMD FirePro R5000 Graphics Accelerator 2013 Advanced Micro Devices Inc Getting Started 3 Figure 1 1 Typical Serial Number and 102 Part Number Arrangement S N P N 102C360100 Serial number S N 2 102 part number P N 2013 Advanced Micro Devices Inc AMD FireProTM R5000 Graphics Acc
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