Plantronics Blackwire C620
Contents
1. aw Plantronics Blackwire C610 Blackwire C620 USER GUIDE WELCOME Welcome to the Plantronics family of headset products Plantronics provides a wide range of products from mission critical and business critical applications to personal communications and entertainment For additional information visit our web site at www plantronics com where you can visit our 24 7 support browse through our Knowledge base chat live or ask a question We also feature a variety of installation tutorials to make set up quick and easy Please refer to the safety instructions for important product safety information prior to installation or use of the product TABLE OF CONTENTS Register your Product Online 2 Technical Assistance 2 Package Contents 3 Features 3 Powering the C610 amp C620 4 nstalling PerSono Suite Software 4 Wearing the Headset 5 Using the Headset 6 Media Manager 7 Troubleshooting 8 REGISTER YOUR PRODUCT ONLINE Visit www plantronics com productregistration to register your product online so we can provide you with the best possible service and technical support TECHNICAL ASSISTANCE Visit our Web site at www plantronics com support for technical support including frequently asked questions compatibility and accessibility information The Plantronics Technical Assistance Center TAC is also ready to assist you Dial 800 789 4971 PACKAGE CONTENTS Blackwire C620 at PerSono Suite Software Disc2. FEATURES pease dice Mute Mute LED be Volume Up Down gt Answer End A WARNING Do not use headphones headsets at high volumes for an extended period of time Doing so can cause hearing loss Always listen at moderate levels See www plantronics com healthandsafety for more information on headsets and hearing POWERING Powering the C610 amp C620 The USB adapter is automatically AS powered on upon inserting into the USB port of the computer No additional software or drivers are required to use this headset with Microsoft Office Communicator INSTALLING PERSONO SUITE SOFTWARE Plantronics PerSono Suite software provides the link between your headset and the so tphone application on your computer PerSono Suite software provides the ability to remotely detect and answer end a call from your softphone application via the headset call control button 1 With the CD inserted go to the PerSono Suite main screen and click on Install the PerSono Suite Software 2 Your softphone may require you to choose which audio device you wish to use Please refer to softphone documentation for details NOTE When the USB adapter is installed it becomes the default audio device in your computer You can set preferences manually in the Windows operating system through the Sounds and Audio Devices option in the Control Panel NOTE Once installed we recommend that you set PerSono Suite to launch whenever
3. nics Inc All rights reserved Plantronics the logo design Blackwire PerSono Suite and Sound Innovation are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of their respective owners Patents EM 001024681 0001 001024681 0002 Patents Pending 83001 22 11 09
4. t ends This feature is under Media Players in the PC Panel section of Persono Suite TROUBLESHOOTING Problem Solution Callers cannot hear me e Headset is muted Press the mute button on headset to unmute the microphone e Headset microphone boom aligned incorrectly Align the headset boom with your mouth e The USB adapter is not set as the default Voice device Use the Voice settings in Windows under Sounds and Voice Devices to select Plantronics C610 C620 as the voice device The other headset I was using to e The USB adapter will set itself as the listen to music does not work any default audio device in Windows Use more the Audio settings in Windows under Sounds and Audio Devices to change the device used for audio My headset does not work e Check compatibility list on www with the headset I am using on my plantronics com personocall to ensure PC I cannot answer or disconnect your softphone is compatible for remote from the headset call button answer and disconnect When a PC goes into standby or hibernation the USB adapter is no longer powered on Be sure your PC is in an active state Be sure PerSono Suite software is installed and running co FA PLANTRONICS SOUND INNOVATION Plantronics Inc 345 Encinal Street Santa Cruz CA 95060 United States Tel 800 789 4971 www plantronics com For product support contact us at www plantronics com support 2009 Plantro
5. the Windows operating system starts Configuration and Status amp Right click on the headset system tray icon and choose Open This will bring up the PerSono Suite Basic Options and Current Status Screens Refer to online application help for explanation details on the PerSono Suite software WEARING THE HEADSET 1 Identify the Components Adjustable Headband Receiver Click Stop Turret Clothing Clip Headset Cord Ear Cushion Boom o Noise Canceling Microphone 2 Adjust the Headband To adjust the headband lengthen or shorten the band until it fits comfortably The clickstop feature keeps the headband securely adjusted Position the headset receiver so that the foam cushions sit comfortably over the center of your ears 2 1 Adjust to fit Front Back 3 Adjust the Mouthpiece 3 1 Hold the receiver securely against your ear with one hand With your other hand adjust the clickstop turret and the microphone so that the tip sits two finger widths from the corner of your mouth To prevent breath noise avoid putting the microphone in front of your mouth 3 2 Carefully bend and shape the boom with both hands as shown Avoid bending or twisting the boom near the microphone or earpiece USING YOUR HEADSET Answering Ending Making Calls with PerSono Suite on Softphone To make a call simply dial the number via your softphone application To answer or end a call press the ans
6. wer end button For Softphones Not Compatible with PerSono Suite Check the PerSono Suite compatibility list at www plantronics com PerSono Suite for the most current information on softphone compatibility If your softphone is not currently supported by PerSono Suite remote detection and answer end via the headset does not function Pressing the call control button on the headset will not function you must answer the call from the softphone Putting a call on hold If your softphone supports this feature holding down the answer end button for 2 seconds will place the call on hold Refer to your phone s user guide for additional features available while on hold Pressing the answer end button again will take the call off hold Adjusting Volume To increase listening volume press the upper end of the volume button To decrease listening volume press the lower end To adjust the listen or speak volume of the softphone please refer to the softphone user documentation To adjust the listen or speak volume of the audio device on the computer use the Sound and Audio Device section on the control panel Muting a Call During a call briefly press the mute button to mute the microphone When muted the Mute LED will be lit To unmute press the button again MEDIA MANAGER PerSono Suite provides user selectable options to manage the output to your headset from supported media players when a call comes in and when i
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