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1. 168 Canadian Notice Avis Canadien 168 European Union Notice 169 Product Safety Electrostatic Discharge 169 Grounding Methods 170 Environmental Compliance 170 Disposal of Electrical and Electronic Equipment 171 iii Glossary 173 Index 187 Quantum SuperLoader 3 User s Guide ix Contents X Quantum SuperLoader 3 User s Guide Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 Figure 18 Quantum SuperLoader 3 User s Guide Figures Front Panel Overview 15 Back Panel Overview 16 Cable Connectors SCSI Tape Drive 17 Cable Connectors Fibre Channel Tape Drive 19 Cable Connectors SAS Tape Drive 20 Front Panel ssatetee ve wee dyced keene bees yee eebe ee 26 Left Magazine 32 Autoloader Status 37 System Menu Tree 0 ee es 64 Left Magazine 88 Removing the Screws from the Handle 89 Clearance Requirements for Rack Mounting 91 Required Parts for Installation 93 Inst
2. 17 Connecting SCSI andPowerCables 17 Connecting Fibre Channel and Power Cables 18 Connecting SAS and PowerCables 20 Preparing the Host and Verifying the Connection 21 Windows Operating System Support 22 Autoloader Device Driver 22 Tape Drive Device Driver 23 BarCodeReader 24 DLTSage Dashboard 24 Chapter 3 Operating the Autoloader 25 Operator s Panel Functionality 25 EnterPasswords 27 LOGOUT pP 27 UsingCartridges 28 Inserting a Single Cartridge 29 Moving a Single Cartridge 30 Ejecting a Single Cartridge 31 Using Magazines and Magazine Blanks 32 EjectingaMagazine 33 Magazine Load Unload Command 34 iv Quantum SuperLoader 3 User s Guide Contents Installing a Magazine 34 Manually Operating the Magazine 34 Viewing Status Information 37 Viewing SuperLoader 3 Autoloader Status 37 Viewing Firmware Version 38
3. 145 ASC ASCQ Field Descriptions 146 Bugcheck Log Field Descriptions 148 Error Event Logs Field Descriptions 149 xiii Tables xiv Table 19 Table 20 Table 21 Table 22 Table 23 Table 24 Table 25 Table 26 Table 27 Table 28 Hard Read Error Hard Write Error Block Descriptor 150 Hard Read Hard Write Error Field Descriptions 150 Hard Read Error Hard Write Error Block Descriptor 152 Hard Read Error Hard Write Error Field Descriptions 152 Loader Communication Error Block Description 153 Loader Communication Error Field Description 154 Drive Servo Error Block Descriptor 154 Drive Servo Error Field Descriptions 155 Directory Read Failure Write Failure Block Descriptor 159 Directory Read Write Failure Field Descriptions 160 Quantum SuperLoader 3 User s Guide Preface This document serves as an easy to use information source to familiarize Quantum customers and systems professionals with the SuperLoader 3 autoloader Audience The primary audience for this document consists of end users installing and using the SuperLoader 3 autoloader Purpose This document provides information on the SuperLoader 3 including Quantum SuperLoader 3 User s Guide Product description Installation instructions Operation instructions Remote as well as front panel adm
4. 2 SuperLoader 3 LTO 3 and LTO 3 ModelB 3 SuperLoader 3 LTO 4 and LTO 4 ModelB 3 SuperLoader 3 LTO 5 4 SuperLoader 3VS160 4 SuperLoader 3 DLT V4 4 SuperLoader 3SDLT600 5 SuperLoader 3 DLT S4 5 Chapter 2 Installation and Configuration 7 InstallationOverviewW 8 SCSI Interface AWAHI aa 8 Fibre Channelinterface 9 SAS nA dua AAA 9 Quantum SuperLoader 3 User s Guide iii Contents Choosing a Location 10 UL Reguirements 11 Elevated Operating Ambient Temperature 11 Reduced Air Flow 11 Mechanical Loading 11 Overloading the Circuit 11 Reliable Earthing Grounding 11 SCSI Bus Requirements 12 Unpacking the Autoloader 13 Accessories 14 Rack Mounting the Autoloader 14 Understanding Autoloader Features 15 General Features 15 Connecting Cables
5. Clearance to door inside a rack 2 0 51 mm 6 0 152 mm Minimum clearance between the rear of the SuperLoader and the inside of the rack using standard mounting brackets adjusted to their closest setting Minimum side clearance both sides 1 0 25 mm 3 4 B6 mm mu Quantum SuperLoader 3 User s Guide 91 Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader General Preparation for Rack Mount Installation Stationary Rack Mount Installation Take the following general safety steps before beginning a rack mount installation 1 Lower the cabinet feet 2 Extend the cabinet anti tip device if available 3 Ensure that the cabinet and all rack mounted equipment have a reliable ground connection 4 Verify that the total current of all rack mounted components including the SuperLoader will not exceed the current rating of the power distribution unit or outlet receptacles 5 Secure the help of at least one other person At least two people are required to safely install the SuperLoader into a rack cabinet WARNING Failure to take these safety steps may result in personal injury or equipment damage Caution Do not remove the top cover of the autoloader during the installation process Removing the top cover could result in damage to the autoloader This section describes the steps for attaching the autoloader directly to the stationary rails of a
6. 81 On board Remote Management Diagnostic Tests 82 Diagnostics Using On board Remote Management 82 Chapter 7 Customer Replaceable Units CRUs 85 Replacing a Magazine or Magazine Blank 85 Removing a Magazine 86 Removing a Magazine Blank 86 Reinstalling a Magazine 87 vi Quantum SuperLoader 3 User s Guide Contents Installing a Magazine Blank 87 Changing the Orientation 87 Rack Mounting the Autoloader 90 General Preparation for Rack Mount Installation 92 Stationary Rack Mount Installation 92 Chapter 8 Logs and Troubleshooting 99 Before Contacting Customer Support 99 AutoloaderLogs 103 Log TyDes ebur Rx RE RR IR E KATULIA 104 Retrieving the Hard Log 105 Hard LogEkample 106 TimeStamp 107 Error FieldS AAA rag qa i edes 107 TapeDriveLogs 115 Log Fields a aE a tee 116 POST Failure Logs IIIA eee 117 Returning the Autoloader for Service 117 Preparing the Autoloader for Shipment 118 Removing the Autoloader fromaRack
7. Ejecting a Magazine When you want to remove several cartridges at once eject the S Iic 5aoss o o magazine s first To eject a magazine 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Eject and then press Enter 3 On the Eject submenu scroll to Right Magazine or Left Magazine and then press Enter You will hear a distinctive popping sound as the appropriate magazine is ejected from the autoloader Left magazine has been ejected or Right magazine has been ejected displays on the LCD Note To prevent damage to the autoloader or the magazine use both hands when removing the magazine from the autoloader supporting the entire length of the magazine 4 Grasp the magazine by the handle with one hand and slide it out supporting it underneath with the other hand Note Once you eject a magazine you must fully remove it or fully reinstall it before powering off the autoloader Before returning a magazine to the autoloader manually turn the wheels on the side of the magazine If they move freely the cartridges are properly seated If the wheels do not turn freely check the cartridges and remove and replace as needed Quantum SuperLoader 3 User s Guide 33 Chapter 3 Operating the Autoloader Using Magazines and Magazine Blanks Magazine Load Unload When issuing a Load Unload command to the autoloader the Command system automatically ejects the
8. Installing the SCSI autoloader consists of the following steps which are explained in more detail later in this section 1 Prepare to install your new Quantum SuperLoader 3 autoloader see Choosing a Location on page 10 Identify the proper SCSI bus types see SCSI Bus Requirements on page 12 Identify the accessories that come with the autoloader see Accessories on page 14 Install the autoloader in a computer rack or select a table or desktop near the host server If installing a rack mount unit refer to Rack Mounting the Autoloader on page 90 Shut down or turn off the server and all devices attached to the server Attach the SCSI cable to the autoloader and server s SCSI host adapter see Connecting SCSI and Power Cables on page 17 Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet see Connecting SCSI and Power Cables on page 17 Power the autoloader on to ensure it passes the power on self test POST Set the SCSI ID for the autoloader see SCSI Autoloader on page 64 Set up the host and verify the connection see Preparing the Host and Verifying the Connection on page 21 Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Installation Overview 10 Install the device drivers see Windows Operating System Support on page 22 Fibre Channel Interface Installing the Fibre Channel autol
9. Metal Particle MP tape A magnetic recording media in which a flexible base is coated with a mixture of magnetic particles and a bonding agent See also media microprocessor The integrated circuit chip that performs the bulk of data processing and controls the operation of all of the parts of the system microsecond us One millionth of a second 000001 sec New Template New Template Glossary millisecond ms One thousandth of a second 001 sec minicomputer A somewhat out of date term used to describe a class of multi user computer that was one notch below a mainframe system Minicomputer popularity fell with the rise in popularity of the networked PC Today s server systems perform many of the functions that were once the domain of minicomputers Mission Critical Applications that are vital to a company or organization s well being native mode Refers to the uncompressed storage capacity of a tape or disk subsystem for instance a DLT 7000 tape drive can store 35 GB in native mode and 70 GB with 2 1 compression near on line storage An application that uses a tape drive or tape automation system in much the same way as a hard disk drive Provides easy access to large amounts of critical information overhead Command overhead refers to the processing time required by the controller host adapter or drive prior to the execution of a command Lower command overhead yields higher drive performance
10. Tape Drive Device Driver Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Windows Operating System Support For the LTO 2 drive go to http www quantum com ServiceandSupport SoftwareandDocumentationDownloads LTO 2Drives Index aspx Drivers For the LTO 3 drive go to http www quantum com ServiceandSupport SoftwareandDocumentationDownloads LTO 3Drives Index aspx Drivers For the HP LTO 4 SCSI drive go to Software and Driver Downloads at the HP Web site For the LTO 4 SAS drive go to http Awww quantum com ServiceandSupport SoftwareandDocumentationDownloads LTO 4Half Height Index aspx For the LTO 5 SAS drive go to http www quantum com ServiceandSupport SoftwareandDocumentationDownloads LTO 5Half Height Index aspx For the VS160 drive go to http Awww quantum com ServiceandSupport SoftwareandDocumentationDownloads DLTVS160 Index aspx Drivers For the DLT V4 drive go to http Awww quantum com ServiceandSupport SoftwareandDocumentationDownloads DLTV4 Index aspx Drivers For the SDLT 600 drive go to http Awww quantum com ServiceandSupport SoftwareandDocumentationDownloads SDLT600 Index aspx Drivers For the DLT S4 drive go to http Awww quantum com ServiceandSupport SoftwareandDocumentationDownloads DLTS4 Index aspx Drivers 23 Chapter 2 Installation and Configuration Bar Code Reader
11. Event Error Logs SDLT 600 only These logs record basic drive events including drive errors calibration and history related actions There are 14 event error logs indicated by the Event number filed and the Event number is located on the first line All Event Error logs contain the same specialized fields Table 18 Error Event Logs Field Descriptions Field Description V Number The version of firmware the drive was using when the event was logged Date A reference date for when the firmware was created Time Stamp The total time in which the tape drive has had power applied to the tape drive since the last power cycle This is hours minutes seconds and milliseconds There is no date associated with the power up time In addition to the specialized fields each Event Error log has specific information about the cause and the suggested actions to follow for troubleshooting errors This information can be found in the block descriptors of each log To find information on specific Event Error log entries see A500 Hard Read Error on page 149 A501 SDLT Hard Write Error on page 151 A502 SDLT Loader Communication Error on page 153 A503 SDLT Drive Servo Error on page 154 e A507 A508 Directory Read Failure Directory Write Failure on page 159 A500 Hard Read Error Hard Read Error is a recorded event indication the tape drive detected a Condition in which the drive was not successfully able to read
12. Index Management 48 Sequential mode On board Remote Management 48 setting front panel 71 Sequential mode operations front panel 72 Sequential Operations mode On board Remote Management 60 Set to Home On board Remote Management 59 SNTP server setting front panel 69 Soft logs 104 specifications autoloader environmental 126 autoloader performance 123 autoloader power 126 autoloader shock 128 autoloader vibration 128 DLT S4 tape drive 140 DLT V4 tape drive 136 LTO Ultrium 2 media 129 131 132 134 LTO 2 tape drive 129 LTO 3 tape drive 130 LTO 4 tape drive 132 LTO 5 tape drive 133 SDLT 600 tape drive 138 SDLT Il media 139 140 VS1 media 135 137 VS160 tape drive 135 status information On board Remote Management 45 viewing 37 Subnet Mask setting front panel 68 SuperLoader rackmounting 90 System Operations options 46 190 system reset On board Remote Management 58 system time On board Remote Management 51 T Taiwan Statement 168 tape drive DLT S4 specifications 140 DLT V4 specifications 136 LTO Ultrium 2 media specifications 129 131 132 134 LTO 2 specifications 129 LTO 3 specifications 130 LTO 4 specifications 132 LTO 5 specifications 133 SDLT 600 specifications 138 SDLT Il media specifications 139 140 VS1 media specifications 135 137 VS160 specifications 135 Tape Drive Error logs 143 time setting front panel 69 time display On board Remote Management 45
13. Save Format New Format 3 Flags Quantum SuperLoader 3 User s Guide 159 Event Error Logs SDLT 600 only 4 Read Fail Status Status 2 EEPROM Status Status 5 6 Media ID 7 CR Message Pointer 8 Track Size 9 EOT Status 10 12 Table 28 Directory Read Write Failure Field Descriptions Field Description Called Mode Directory mode called from Mode Value READ on LOAD 1 WRITE on UNLOAD WRITE from BOT READ BOTH FORWARD 2 3 READ BOTH REVERSE 4 5 Save Format Tape format before reading directory Format Value Unknown 0x0000 Initial 0x0001 New Format Tape format of the directory 160 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only Field Description Flags Directory flags Bits Description 14 31 Filler 13 Calibration On Load success 12 Lram directory stale 11 Tape direction rev 10 Directory stale 09 Retry needed 08 Directory clobbered 07 Non zero first track 06 Unknown format 05 Event log 04 Format mismatch 03 Directory Write failed 02 LBN 0 found 01 Inhibit directory write 00 Read On Load complete Quantum SuperLoader 3 User s Guide 161 Event Error Logs SDLT 600 only Field Description Read Fail Status for Dire
14. time server setting front panel 69 troubleshooting autoloader 103 Hard Log 105 POST 77 U UL requirements 11 Updates Page On board Remote Management 56 V viewing element status front panel 39 Ethernet information front panel 40 firmware version 38 tape drive status front panel 39 tape drive version front panel 40 Quantum SuperLoader 3 User s Guide
15. 3 On the Configuration submenu scroll to Fibre Channel and press Enter 4 Scroll to the parameter you want to set or change Set Topology Set FC Speed or Set Loop ID then press Enter Set Topology allows you select Auto Negotiate Loop or P2P Set FC Speed allows you to select Auto Negotiate 1 Gig or 2 Gig e Set Loop ID allows you to select a Loop ID of 0 127 only if Loop is selected with Set Topology 5 Press and hold the power button on the front panel when Please Cycle Power displays on the LCD 6 Power Off displays on the LCD then the autoloader shuts off 7 Press the power button again to power on the autoloader The new Fibre Channel parameters are now in effect Setting Ethernet Ethernet is the method used by the autoloader to access a network With an Ethernet connection you can remotely access the autoloader over the network To use the Ethernet connection you must define the following A dynamic or static IP address for the autoloader required Asubnet mask required e An IP gateway optional A Simple Network Management Protocol SNMP server optional Atime server or set the time and time zone manually optional 66 Quantum SuperLoader 3 User s Guide Chapter 5 Administration Setting Ethernet Setting the IP Address An IP address is the address of any device attached to a network Each device must have a unique IP address IP addresses are written as four sets of num
16. 118 Packing the Autoloader 119 Appendix A Specifications 121 Autoloader Specifications 122 Autoloader Performance Specifications 123 Autoloader Environmental Specifications 126 Autoloader Power Specifications 126 Autoloader Vibration Specifications 128 Autoloader Shock Specifications 128 Tape Drive Specifications 128 LTO 2 Drive Specifications 129 Media Capacity 0 0 0 00000 ee 129 Media Specifications 129 Quantum SuperLoader 3 User s Guide vii Contents LTO 3 and LTO 3 Model B Drive Specifications 130 Media Capacity 131 Media Specifications 131 LTO 4 and LTO 4 Model B Drive Specifications 132 Media Capacity 132 Media Specifications 132 LTO 5 Drive Specifications 133 Media Capacity 134 Media Specifications 134 VS160 Drive Specifications 135 Media Capacity 135 Media Specifications 135 DLT V4
17. 2B 2F Firmware tables and stacks invalid Check for a Hard Error log If an error displays in the Hard Error log power cycle the autoloader Check www quantum com for firmware updates 30 POST Failure Verify that the magazines are fully seated Power cycle If all previous steps fail contact customer support 31 38 System Monitoring type events Check for a Hard Error log If an error displays in the Hard Error log power cycle the autoloader Check www quantum com for firmware updates If all previous steps fail contact customer support 110 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Autoloader Logs Error Type Description Suggested Actions 3A Drive Error Check the Drive Log Sense for drive errors If the drive is still logging errors contact customer support If the drive is logging try a different piece of media If the drive fails with two different pieces of media contact customer support 3B Drive Hardware Err Clean the drive Try another piece of media If the drive fails with two different pieces of media contact customer support 3C Drive Needs Cleaning Perform drive cleaning using a valid cleaning cartridge 3D Drive Error Check the Drive Log Sense for drive errors If the drive is still logging errors contact customer support If the drive is logging try a different piece of media If the
18. leverages advanced data access and diagnostics technologies with cross environment multi vendor expertise to resolve backup issues faster and at lower cost Accelerate service issue resolution with these exclusive Quantum StorageCare services Quantum SuperLoader 3 User s Guide Preface Service and Support Website Register products license software browse Quantum Learning courses check backup software and operating system support and locate manuals FAQs firmware downloads product updates and more in one convenient location Benefit today at http www quantum com ServiceandSupport Index aspx eSupport Submit online service requests update contact information add attachments and receive status updates via email Online Service accounts are free from Quantum That account can also be used to access Quantum s Knowledge Base a comprehensive repository of product support information Sign up today at http www quantum com ServiceandSupport eSupport Index aspx StorageCare Guardian Securely links Quantum hardware and the diagnostic data from the surrounding storage ecosystem to Quantum s Global Services Team for faster more precise root cause diagnosis StorageCare Guardian is simple to set up through the internet and provides secure two way communications with Quantum s Secure Service Center More StorageCare Guardian information can be found at http www quantum com ServiceandSupport Services Gua
19. no brush from BOT 61 seconds brush from BOT SDLT 600 Drive 12 seconds from BOT DLT S4 Drive 19 seconds from BOT Quantum SuperLoader 3 User s Guide 125 Autoloader Environmental Specifications Autoloader Environmental Specifications Temperature Range Dry Bulb Operating 10 to 35 C Nonoperating 40 C to 65 C Temperature Variation Operating 10 C per hour Nonoperating 20 C per hour Humidity Operating 20 to 80 noncondensing Nonoperating 10 to 90 noncondensing Gradient 10 per hour without condensation Wet Bulb Operating 26 C max Nonoperating 29 C max Altitude Operating 153 m to 3048 m Nonoperating 153 m to 12192 m Autoloader Power Specifications Line voltage All Drive Types 60 Hz system 90 265 VAC 50 Hz system 90 265 VAC 126 Quantum SuperLoader 3 User s Guide Autoloader Power Specifications Maximum power All Drive Types 160W Line frequency All Drive Types 47 63 Hz AC Input current All Drive Types 60 Hz system 4 0 A RMS for 115 VAC 50 Hz system 2 0 A RMS for 230 VAC Quantum SuperLoader 3 User s Guide 127 Autoloader Vibration Specifications Autoloader Vibration Specifications Operating Swept Sine Vibration 5 500 Hz 0 25 G 0 254 mm 0 01 in to smooth crossover 1 8ve min X Y Z axes Random Vibration 0 25 Grms 5 500 Hz X Y Z axes Non Oper
20. or which parts of the autoloader need to be repaired or replaced Different types of error logs are generated for the autoloader and the tape drive Autoloader error logs provide information if the errors relate to data cartridge movement Tape drive error logs provide information if the errors relate to the tape drive s read write performance Quantum SuperLoader 3 User s Guide 103 Chapter 8 Logs and Troubleshooting Autoloader Logs Log Types 104 While there are other types of logs use the Hard Log to troubleshoot errors This log helps determine the type of error time of occurrence and parts of the autoloader affected The autoloader generates the following logs all with the same basic format see Hard Log Example on page 106 Soft Logs The Soft Log records the autoloader s history during different conditions It is similar to the Hard Log but may have been overwritten by a recovery action Update Logs The Update Log records firmware changes and upgrades in the autoloader It also records information when hardware is updated or changed Shadow Logs Engineering use only Boot Logs The Boot Log keeps track of the boot status in terms of number of hours the unit has been powered on the number of times the autoloader has been rebooted and the reason for the reboot OEM Logs OEM Logs store information specific to an OEM ID Logs ID Logs store information specific to an OEM Qua
21. unit and the electrical outlet before removing the cover Failure to do so may cause severe bodily injury or damage to the equipment Some parts of the autoloader are customer replaceable Magazines are not interchangeable between the VS SDLT drive types and LTO drive types of the SuperLoader 3 These parts can be ordered from Quantum and installed at the site of the unit Be sure to order the appropriate magazine for your unit Customer Replaceable Units CRUs include Replacing a Magazine or Magazine Blank 1 Rack Mounting the Autoloader on page 90 Replacing a Magazine or Magazine Blank To replace a cartridge magazine or magazine blank you need to remove the current magazine or blank and then install the new magazine or blank If you currently have a magazine blank and wish to change it to a cartridge magazine you must remove the blank first and then insert a Quantum SuperLoader 3 User s Guide 85 Chapter 7 Customer Replaceable Units CRUs Replacing a Magazine or Magazine Blank Removing a Magazine Removing a Magazine Blank cartridge magazine This allows for up a maximum of 16 cartridges in the autoloader plus one cartridge in the drive Note Handles are either right or left They are not interchangeable between the left and right sides of the autoloader In most cases you will remove a magazine by using the Eject command on the front panel menu If you need to remove the magazine when
22. 2 LTO Ultrium 2 formatted capacity 200 GB noncompressed 400 GB 2 1 typical compression Tape length 609 m 1998 ft Quantum SuperLoader 3 User s Guide 129 LTO 3 and LTO 3 Model B Drive Specifications Characteristic LTO Ultrium 2 Cartridge dimensions 10 2x 10 54 x 2 15 cm 4 x 4 15 x 85 in Read compatibility LTO Ultrium 1 LTO Ultrium 2 Write compatibility LTO Ultrium 2 or LTO Ultrium 1 LTO Ultrium 2 Shelf life gt 30 years with lt 10 loss in demagnetization 2 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction LTO Universal Cleaning cartridge 20 uses LTO 3 and LTO 3 Model B Drive Specifications Description Quantum LTO 3 Quantum LTO 3 Model B Read write transfer rate Noncompressed mode 68 MB s Noncompressed mode 60 MB s maximum sustained LTO Compressed 2 1 typical 136 MB s Compressed 2 1 typical 120 Ultrium 3 media MB s Burst transfer rate 160 MB s maximum native 160 MB s maximum native Average access time 58 seconds from BOT 70 seconds from BOT Loading time to BOT for 75 seconds maximum 75 seconds maximum previously written tape Unloading time from BOT 30 seconds maximum 30 seconds maximum Interface type Ultra 160 SCSI 3 LVD or Ultra 160 SCSI 3 LVD or Ultra 320 SCSI 3 LVD or Ultra 320 SCSI 3 LVD or
23. Service If you need to return the autoloader to the factory for service first verify which customer replaceable unit CRU that you need to return and return only that CRU not the entire autoloader Quantum SuperLoader 3 User s Guide 117 Chapter 8 Logs and Troubleshooting Returning the Autoloader for Service Preparing the Autoloader for Shipment Removing the Autoloader from a Rack 118 Once you determine the CRU to replace contact customer support to obtain return material authorization RMA and shipping information When you have the RMA number use the following procedure If you must return the complete autoloader for service use these steps to prepare the autoloader for shipment 1 Remove all cartridges from the unit 2 Power off the autoloader via the front panel 3 Remove the power Ethernet and SCSI cables and any terminators from the autoloader Note Do not ship these items if you are returning the autoloader to the factory To remove the autoloader from a rack 1 Loosen the four screws that connect the two support brackets to the two autoloader brackets Loosen the four screws on the front of the autoloader that attach the two front tabs support brackets to the front rails Do not remove the screws completely at this time Remove the four screws at the back of the autoloader that connect the support brackets two screws per bracket to the autoloader brackets While
24. Version By Barcode H SAS Tape Alert Logs Element Status By Location Set TLR r End Curr Test Drive From Drive or Picker Test Status Right Magazine Fibre Channel Magazine Test Version Left Magazine Set Topology Inventory Test Ethernet Enter Mailslot Set FC Speed Random Moves Enter To View To Drive Set Loop Id Last Test Log IPv6 Link Local To Location Move Ethernet Inventory Set IPv4 Addr m Enter Password Set IP Operator Set Subnet Mask Administrator Set Gateway Log Out Set IPv6 Addr Sequential Ops Set IP Start Time Resume Set Timezone Sto Set Date Time Home Change Mode Random Sequential Seq Cycle Mode Barcode Reader SCSI Barcode Cleaning Tape Auto Clean H Magazines Both Left Right Security Security SetPassword Operator Administrator Restore Default SCSI Autoloader Each SCSI device attached to a server or workstation must have a unique SCSI ID For the SCSI SuperLoader 3 autoloader you need one SCSI ID To set the SCSI ID 64 Quantum SuperLoader 3 User s Guide A WN 6 Chapter 5 Administration Configuring the Autoloader If the main menu is not already visible press Enter On the main menu scroll to Configuration and press Enter On the Configuration submenu scroll to SCSI ID and press Enter Scroll to the number you want to set as the autoloader s SCSI ID then press Enter Cycle Power new SCSI ID displays on the LCD Press and hold the power butt
25. Viewing Element Status 39 Viewing Tape Drive Status 39 Viewing Tape Drive Version 40 Viewing Ethernet Information 40 Running an Inventory 41 Data Compression 41 Chapter 4 On board Remote Management 43 On board Remote Management Overview 43 Opening On board Remote Management 44 Viewing Status Information 45 Default Username and Password 45 Time Display dem EE X REPE eweeed a dan 45 FeedbackonPages 46 Configurations Page 46 System Operations OptlOns i222 amne o s y pdi rendecenepP EE X DX tdadads 46 Updates Page sgri IIIA Pewee eee eevee kaaa 56 DiagnosticsPage 57 Running Diagnostic Tests 57 Viewing Error or History Logs 57 Diagnostics ui ee 58 Identification lisse 58 Performing a System Resol ote Wa bate aed ad IC RO E A I a E Ee E E Ty Ts Eres 58 CommandsPage 59 Inventory uasa c YA taa diranai eE IA AA 59 Setto Home Os draean uniia ae a eae 59 Sequential Operations 60 Chapter 5 Administration 61 Quantum SuperLoade
26. a minimum of 1 mega ohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Environmental Compliance Quantum is committed to providing quality products in an environmentally sound manner and to comply with all applicable environmental laws rules and regulations This product was designed manufactured and made available with consideration to worldwide laws rules and regulations applicable to the product and the electronics industry including the European Union Directives 2002 95 EC amp 2002 96 EC RoHS and WEEE For further information on Quantum s Environmental Compliance and Global Citizenship please consult the following Web site at http qcare quantum com 170 Quantum SuperLoader 3 User s Guide Disposal of Electrical and Electronic Equipment Disposal of Electrical and Electronic Equipment This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste Instead it should be handed over to a designated collection point for the recycling of electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensu
27. as high as 259 2 GB per hour compressed assuming 2 1 compression The autoloader is compatible with the most popular operating systems and environments supporting a 16 bit Ultra 160 SCSI 3 LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features SuperLoader 3 DLT S4 This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device It is also available as a Fibre Channel data storage device The Quantum SuperLoader 3 DLT S4 autoloader is equipped with a Quantum DLT S4 tape drive and contains up to sixteen DLTtape 4 data cartridges when utilizing two magazines providing a compressed capacity of 25 6 Terabytes and a sustained data transfer rate of 216 GB per hour native or as high as 432 GB per hour compressed assuming 2 1 compression The autoloader is compatible with the most popular operating systems and environments supporting an Ultra 320 SCSI 3 LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features Fibre Channel can support up to 126 devices in a loop configuration Longwave transceivers with Fibre Channel cable support distances up to 10 kilometers short pulsewave transceivers with Fibre Channel cable support distances up to 500 meters The Fibre Channel version of the SuperLoader 3 DLT S4 operates at spee
28. autoloader brackets depending on the depth of the rack and then attach them to the rear of the autoloader see figure 15 94 Quantum SuperLoader 3 User s Guide Figure 15 Attaching Autoloader Brackets Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader Autoloader Screws 10 32 x 1 4 only Autoloader bracket 4 Using rack screws attach a support bracket to the clip nuts on each Quantum SuperLoader 3 User s Guide rear rail see figure 16 Note Be sure to attach the support brackets correctly the side of the bracket with only two holes should be secured to the rail Tighten the screws just enough to hold the support brackets firmly against the rail while still allowing the support bracket to be slightly shifted by hand This shifting will help facilitate the engagement of autoloader brackets as the autoloader is installed in the rack You will fully tighten the screws in Step 8 95 Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader Figure 16 Attaching Support Brackets Support bracket Clip nuts Rack screws Outer cover of rack Rear rail in rack 5 With the help of a second installer insert the autoloader into the rack so that the autoloader brackets slide into corresponding support brackets on the rear rails and the tabs at the front of the autoloader align flush with the clip nuts o
29. be used otherwise power on time is used Setting the Time Zone To set the time zone 1 2 3 Quantum SuperLoader 3 User s Guide From the main menu scroll to Configuration and then press Enter From the Configuration menu scroll to Time and then press Enter From the Time submenu scroll to Set Timezone and then press Enter The Time Zone screen appears allowing you to set the hours The cursor automatically appears at the first digit Scroll to set the number of hours difference between your local time and Greenwich Mean Time GMT Scroll to set the number of minutes difference between your local time and GMT then press Enter The new time zone is set 69 Chapter 5 Administration Setting the Change Mode Setting the Date and Time 6 Press Escape or Enter as necessary to return to the main menu To set the date and time 1 2 3 From the main menu scroll to Configuration and then press Enter From the Configuration menu scroll to Time and then press Enter From the Time submenu scroll to Set Date Time and then press Enter The Date Time screen appears allowing you to set the date and time The cursor automatically appears at the first digit The first four digits represent the current year At each position of the year use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit The next two digits represent the current month At
30. click View Logs You can also save the logs to a file by clicking Save Logs If you save the logs to a file you must select a destination folder within 60 seconds Note View Logs allows you to view a summary of the hardware software and update logs for the autoloader Save Logs saves detailed log information to a file for the autoloader On some browsers after saving logs it may be necessary to click on Home to continue using the On board Remote Management function Quantum SuperLoader 3 User s Guide 57 Chapter 4 On board Remote Management Diagnostics Page Diagnostics Identification Performing a System Reset To view the various diagnostic options 1 From any page click the Diagnostics heading The Diagnostics screen displays In the Diagnostics section select the diagnostic test that you want to run from the Test drop down menu Specify a loop count if desired Click Start Test 5 While the test is running you can view the status of the test From View Diagnostic Test Progress click View Status A separate screen indicates which test is running and the current status of the diagnostic test To refresh the status information click View Diagnostic Test Progress and then click View Status again You can use the Identification feature of the autoloader by requesting the LCD backlight to flash for a specified number of seconds This can be helpful in identifying the location o
31. compression 41 Index On board Remote Management 49 Configuration Page system operations 46 criteria location 10 customer support before contacting 99 D data compression 41 device drivers installing 22 diagnostics entering password 81 front panel 81 On board Remote Management 57 58 82 performing 80 POST 77 tests 79 187 Index E ejecting magazines 33 single cartridge 31 electrostatic discharge ESD 169 error or history logs On board Remote Management 57 ESD 169 Ethernet setting front panel 66 European Union Notice 169 Event Error logs A500 Hard Read Error 149 A501 SDLT Hard Write Error 151 A502 SDLT Loader Communication Error 153 A503 SDLT Drive Servo Error 154 A507 A508 Directory Read Failure Directory Write Failure 159 general information 149 F FCC Statement 167 features understanding 15 Fibre Channel loop configuration 3 5 firmware version viewing front panel 38 front panel Change mode 70 controls 15 default passwords 62 diagnostic tests 81 diagnostics 79 element status 39 188 entering passwords 27 Ethernet 66 Ethernet information 40 IP address 67 IP gateway 68 logout 27 magazines 73 passwords 74 Random mode 71 SCSI ID 64 security options 73 Seq Cycle mode 71 Sequential mode 71 Sequential mode operations 72 SNTP server 69 stop diagnostic test 80 Subnet Mask 68 tape drive status 39 tape drive version 40 time 69 time
32. determine the IP address when using DHCP view the Ethernet status information see Viewing Ethernet Information on page 40 Configuring the Autoloader To configure the autoloader start with the main menu on the front panel If the main menu is not already visible on the LCD press Enter When you first power on the autoloader the default is set with no password protection However after you set the security option all the configuration functionality is password protected You need an administrator level password to configure the autoloader To configure the Quantum SuperLoader 3 autoloader you must verify the setup of the following SCSI SAS or Fibre Channel autoloader 62 Quantum SuperLoader 3 User s Guide Chapter 5 Administration Configuring the Autoloader Magazine s Ethernet IP address if you are not using DHCP Time zone date and time Control mode Security option The front panel menu provides the following options see figure 9 Quantum SuperLoader 3 User s Guide 63 Chapter 5 Administration Configuring the Autoloader Figure 9 System Menu Tree Status Commands Configuration Diagnostics Autoloader Eject SCSI ID Error Logs Status i or Hard
33. drive but the drive already contains a cartridge the mailslot does not unlock If you try to unload a cartridge from the drive while the autoloader is writing to the tape the command will not be initiated until the write command is completed WARNING f a tape cartridge is holding the mailslot door open on power up the robot will not move The system detects that the mailslot door is open but cannot detect the presence of the cartridge If the mailslot door is open the bar code scanner laser light may shine out the door and potentially cause physical injury With the mailslot door open do not insert your hand through the mailslot door This is to prevent bodily injury from the robot Precautions are in place to prevent the robotic mechanism functioning in this circumstance If the tape cartridge is holding the mailslot door open during operation the system keeps track of the tape movement and continues robotic motion This can occur if the robot ejects the cartridge out through the mailslot door 28 Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader Using Cartridges Inserting a Single When you want to load a single cartridge into the autoloader you can Cartridge use the mailslot However if the Security option is turned on you have to enter a valid password to unlock the mailslot before you can load a cartridge When you insert a cartridge through the mailslot you can load it into the tape drive or st
34. kilobytes GHz Gigahertz A measurement of frequency that equals one thousand million Hz or one thousand MHz Speeds for computer microprocessors buses and interfaces are often measured in GHz half height Standard drive size equivalent to half the vertical space of a 5 25 inch 133 35 mm drive hard drive A drive that reads and writes data on a hard disk The terms hard drive and hard disk are often used interchangeably 177 Glossary 178 hard error A data error that persists when the tape is reread usually caused by defects in the physical surface head The tiny electromagnetic coil and metal pole used to create and read back the magnetic patters on the tape Also known as the read write head head life The length of time a tape drive head will function without replacement or repair usually measured in hours of use Hierarchical Storage Management HSM A method of storing massive amounts of data in tape libraries that allows for easy and rapid recall of the material Due to the lowering cost of disk drives HSM has yet to reach its full potential HTTP Hypertext Transfer Protocol A protocol for exchanging files between computers connected to the Internet Hz Hertz A unit of frequency measurement that equals 1 cycle per second Computers and electronic devices are often measured in kilohertz kHz megahertz MHz gigahertz GHz or terahertz THz ISV Independent Software Vendor image backup A backup opt
35. media changer device Compression Indicates whether the tape drive compression is enabled or disabled Drive Tape Indicates whether the tape drive is present or not To view the tape drive version 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Drive and then press Enter 3 From the Drive submenu scroll to Version and then press Enter A list of messages displays These messages may include Field Description Product Type Indicates the type of drive installed Version Indicates the version number of the drive To view the Ethernet information 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Ethernet and then press Enter A list of messages displays These messages may include Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader Running an Inventory Table 6 Ethernet Information Fields Field Description MAC Address Indicates the unique network identifier associated with the autoloader IP Address Indicates the static IP address or currently assigned dynamic IP address The text DHCP displays in this case Network Indicates whether the autoloader is connected to the network or not and at what speed Running an Inventory The autoloader automatically runs an inventory whenever you power it back on or insert a magazine An inventory check
36. overwrite To write data on top of existing data thus erasing the original data OEM Original Equipment Manufacturer parallel channel architecture Allows DLT tape drives to read write multiple channels simultaneously providing an industry leading data transfer rate in the DLT 7000 drive with this architecture data blocks are not required to be located on any particular track or in consecutive order This channel independent block structure provides a powerful write error handling system that allows bad blocks to be rewritten on the next available command Partial Response Maximum Likelihood PRML A technology that allows a disk or tape drive s read channel to pack more data in the same amount of space on magnetic media 181 Glossary 182 peak transfer rate The maximum speed with which information moves inside a tape drive or between drive and host Usually measured in megabytes per second performance A measure of the speed of the drive during normal operation Factors affecting performance are seek times transfer rate and command overhead peripheral A device added to a system as a complement to the basic central processing unit CPU such as a disk drive tape drive or printer POH Power on Hours The unit of measurement for mean time between failure MTBF expressed as the number of hours that the drive is powered on See MTBF POST Poweron Self Test Diagnostics programs loaded automatically by the BIOS tha
37. piece This end of the foam insert is designed to fit the front of the autoloader 3 Place the autoloader down into the shipping box and push the back of the autoloader towards the back end of the box 4 Insert the empty accessory kit box or filler tube into the shipping box at the front end of the autoloader in the space between the autoloader foam inserts and the shipping container 5 Place any necessary paperwork on top of the autoloader inside the box 6 Close and seal the box 7 Place the shipping label on the box 8 Ship the box Quantum SuperLoader 3 User s Guide 119 Chapter 8 Logs and Troubleshooting Returning the Autoloader for Service 120 Quantum SuperLoader 3 User s Guide Appendix A Specifications This appendix describes the Autoloader Specifications relating to the SuperLoader 3 equipped with one of the following drives Quantum SuperLoader 3 User s Guide LTO 2 Drive Specifications LTO 3 and LTO 3 Model B Drive Specifications LTO 4 and LTO 4 Model B Drive Specifications LTO 5 Drive Specifications SDLT 600 Drive Specifications DLT V4 Drive Specifications SDLT 600 Drive Specifications DLT S4 Drive Specifications 121 Autoloader Specifications Autoloader Specifications Rack Mount Height 8 9 cm 3 5 in Width 45 cm 17 7 in Length 75 46 cm 29 71 in Package Weight without media 22 7 kg 50 Ib Footprint 0 32 s
38. read write heads to the proper position shelf life The length of time that a tape can be stored without losing its magnetic strength For DLTtape media this period is 30 years or more 183 Glossary 184 shock rating A rating expressed in Gs which stands for multiples of gravity of how much shock a tape drive can sustain without damage Operating and non operating shock levels are usually specified separately SMTP Simple Mail Transfer Protocol An e mail protocol on the Internet that defines the message format and the message transfer agent SNMP simple Network Management Protocol A protocol that monitors and controls a network SNTP Simple Network Time Protocol SNTP is based on NTP the Network Time Protocol an industry standard way for computers to synchronize their time to an external reference standard NTP and SNTP are fully interoperable Each consists of a client for example the SuperLoader which obtains the current time in UTC from either an SNTP server or an NTP one SNTP and NTP are in wide use on the Internet NTP is specified by RFC1305 SNTP is specified by RFC2030 soft error A faulty data reading that does not recur if the same data is reread from the disk or corrected by ECC Usually caused by power fluctuations or noise spikes stacker A tape automation system that sequentially loads and unloads tape cartridges does not provide random access to cartridges of the data stored on them stepper A t
39. the back panel of the autoloader if the autoloader is the last or only device on the SCSI bus Otherwise attach the cable to the next device on the SCSI bus Make sure that the last device on the SCSI bus is properly terminated Attach one end of your Ethernet cable to the Ethernet port on the back panel of the autoloader for remote management Attach the other end of the Ethernet cable to your host network port or router Attach the female connector of the power cable to the power connector on the back panel of the autoloader see figure2 Plug in the power cable to the nearest properly grounded power outlet Plug in the host server or workstation and all attached devices Turn on the autoloader by setting the power switch on the back panel to the ON position Turn on any other devices you turned off earlier Check the LCD screen to make sure the autoloader is receiving power If it is not check the power connections and your power source During the power on self test POST both LEDs are illuminated briefly followed by only the Ready Activity LED flashing When the initialization sequence is complete the LCD screen displays the Home screen Turn on the server Connecting Fibre To connect the Fibre Channel and power cables to the autoloader Channel and Power follow these steps Cables 1 18 Attach one end of the Fibre Channel cable included in the accessory kit to the Fibre Channel connector on the back pane
40. the data from a particular location on the media Quantum SuperLoader 3 User s Guide 149 Event Error Logs SDLT 600 only Table 19 Hard Read Error Hard Write Error Block Descriptor Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Media ID 2 Physical Block Number PBN 3 Tape Address 4 12 13 Media Type Tape Format 14 Tape Number 15 Retry Count Logical Blk Num LBN 16 Head Wear Hours BRC Head Wear Hours Table 20 Hard Read Hard Write Error Field Descriptions Field Description Media ID Random number used to identify tapes Physical Block Number PBN Physical block location where the error occurred There is one physical block for each read write head on each track For example if there are four separate heads and 10 tracks there would be 40 physical blocks on a single point of that media Tape Address Location on tape in inches Track Number Track number where error occurred Retry Count Retry count used when reading Logical Block Number LBN A block of data on media that includes all physical block associated with all heads for that single point of media For example in the forward direction if there are four heads and 10 tracks five forward and five backwards there would be two logical blocks going backwards Yet these two logical blocks would equate to 10 physical blocks 150 Quantum SuperLoader 3 User s Guide E
41. the order in which the event was logged Event Number or Name This field appears in every event log but varies depending on the event type This field indicates the type of log POH PC The tracking information for how many power on hours POH the drive has had since it was shipped This is how many hours the drive has had power applied regardless of the number of times it is turned on and off POH is updated once every 60 minutes the drive has had power applied with no interruptions Power cycles PC is how many times the drive has experienced a POC Each time a drive logs a Hard Event it will increment this count as well Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting POST Failure Logs POST Failure Logs These events indicate that the autoloader or tape drive detected a failure when power was applied POST may have failed during a reset and retry Note This event type only indicates each time the test ran and experienced the error condition Figure 20 POST Failures Event Log Sample Last fail Event Log 4 PO ST Error Last Fail 88021950 POH PC 527 71 70000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 Table 12 POST Failure Specific II Fields Field Description Last Fail The type of failure that was experienced Returning the Autoloader for
42. to control all of its functions Figure 6 Front Panel 3 1 Power switch Front panel LCD screen Front panel LEDs Scroll up button Scroll down button Escape 2 3 4 5 6 7 The functionality of the two front panel LEDs is defined in table 2 Enter Table 2 Front Panel LEDs Function Power off 26 Quantum SuperLoader 3 User s Guide Enter Passwords Chapter 3 Operating the Autoloader Operator s Panel Functionality Ready ON OFF Normal activity Flashing OFF Autoloader attention OFF Flashing Autoloader error OFF ON All the functionality accessed from the scrolling menu is password protected Two levels of security are built into the menu The lower level security is the operator level and the higher level security is the administrator level There is one password for each level The administrator password allows access to all the functionality available The operator password allows access to all the functionality in the Command and Status submenus Many functions on the autoloader may be password protected to ensure data integrity To access the menu items necessary to execute these functions you must first enter your password All passwords are six numeric digits long When you enter a password all password protected functionality is available until you close your browser session If you do not use the front panel for a period of time the main
43. to the electrical characteristics of the signal used on the SCSI bus interface Differential signals minimize the effect of common mode signal noise and allow the SCSI bus to operate reliably over greater distances at a higher speed domain A group of computers programs and devices on a network administered as a unit with common procedures and rules for use by a specific group of users A user logs on to the domain to gain access to the resources driver A software program allowing the operating system to control a device such as a library printer or video card Many devices do not respond properly if the correct driver is not installed in the computer ECC Error Correction Code also known as Error Checking and Correction The incorporation of extra parity bits in transmitted data in order to detect errors that can be corrected by the controller EDC Error Detection Code DLT tape drives include a 16 bit EDC with every 4 KB of user data The EDC helps the drive detect and recover any errors that may occur EEPROM Electronically Erasable Programmable Read Only Memory An integrated circuit memory chip that can store programs and data in a non volatile state These devices which are used to 175 Glossary 176 EMI store firmware in DLT tape drives can be erased and reprogrammed with new data Electromagnetic Interference Electrical interference caused by electromagnetic radiation encoding The protocol by which parti
44. while reading or writing a piece of media Try a different piece of media Issue a System Reset either by using On board Remote Management Diagnostics page System Reset or cycle the power from the front panel Contact customer support 102 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Autoloader Logs Other failures occur ssue a System Reset either by using On board Remote Management Diagnostics page System Reset or cycle the power from the front panel Contact customer support Autoloader Logs Whenever any system or application actions occur the autoloader generates logs recording the action You can use some of these logs to troubleshoot errors Errors are problems that occur while operating the autoloader They prevent the autoloader from completing a specific action When an error occurs one of the following can happen and the system generates a log of the error e No error message appears but the autoloader fails to complete the action e An error message appears on the front panel or in the On board Remote Management screen The screen displays the error message and the Hard Log records non recoverable errors see Hard Logs on page 105 Note To troubleshoot hard errors you may need to power cycle repair or replace the unit You can use these error logs to determine the type of error when it occurred and what parts of the autoloader it affects
45. you make a mistake press Escape to backspace to the digit you want to change 6 Press Enter The text box above the asterisk disappears and another text box appears above the next asterisk 7 Repeat steps 5 and 6 to enter the remaining digits of the password When you have entered six numbers the autoloader displays Submit Password below the asterisks 8 Press Enter to submit the password Password Successfully changed appears on the LCD 9 Press Enter The Operator and Administrator options reappear You can either enter another password or press Escape or Enter as necessary to return to the main menu 74 Quantum SuperLoader 3 User s Guide Chapter 5 Administration Setting Passwords Getting Lost Passwords If you forget the administrator level password you cannot access the autoloader s functionality to enter a new password In this case you must call customer support When you call have the autoloader connected to the Ethernet and open On board Remote Management Note You can reset front panel passwords to the factory defaults from On board Remote Management However if the On board Remote Management passwords are lost you must contact customer support If you must contact customer support be at the host computer with On board Remote Management on line From the main screen click Configuration The enter Network Password or User name screen displays The customer support representative will need the number su
46. 25 General Software flags Check for a Hard Error log If an error displays in the Hard Error log power cycle the autoloader Check www quantum com for firmware updates If all previous steps fail contact customer support 26 Message Send ID error Check the SCSI bus cables and terminators Check the host adapter Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact customer support 27 Message Bad Check the SCSI bus cables and terminators Check the host adapter If all previous steps fail contact customer support Quantum SuperLoader 3 User s Guide 109 Chapter 8 Logs and Troubleshooting Autoloader Logs Error Type Description Suggested Actions 28 Message parameter Bad Check the host device driver Check the host application Check the SCSI bus cables and terminators Check the host adapter Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact customer support 29 Invalid Element Check the host device driver Check the host application Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact customer support 2A Invalid Element Status Check the host device driver Check the host application Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact customer support
47. 3 From the Autoloader submenu scroll to Version and then press Enter A list of messages displays on the LCD The firmware version is listed as Firmware VX XX where X XX is the current installed version of the firmware Field Description Firmware The number indicates the firmware version EDC The number indicates the Error Correction Code that was generated when the firmware was installed The autoloader uses this number to verify that the firmware and the memory holding the firmware are good HW Rev The number indicates the hardware version Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader Viewing Status Information Field Description ME Rev The number indicates the mechanical version Viewing Element Status The element status reports the status of the magazine slots The status indicates whether a slot contains a cartridge or not and which slot is allocated as the cleaning cartridge s slot To view an element s status 1 2 3 From the main menu scroll to Status and then press Enter From the Status submenu scroll to Autoloader and then press Enter From the Autoloader submenu scroll to Element Status and then press Enter Press Enter You can scroll through each of the slots Slots that are occupied by a data cartridge are indicated by an asterisk The empty slot that is assigned to a cleaning cartridge is indicated with an exclamation
48. 6063f 007f0000 ffffffff ffffffff ffffffff ffffffff 0001 2001 Jun 27 17 24 08 036 Error c02f0223 Context 4802 00000000 00000000 00000000 00000000 00000000 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Autoloader Logs 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 0002 2001 Jun 27 17 38 19 777 Error 002f0222 Context 4802 00000000 65460621 00610004 FFFFFFFF FFFFFFFF ff741e03 0075ff63 0566063f 007f0000 Tfffffff ffffffff ffffffff ffffffff 0003 2001 Jun 27 17 38 21 812 Error c02f0223 Context 4802 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 Time Stamp The time the event occurred This field helps correlate the event with a M possible application interruption If the unit is unable to acquire the correct time date from the SNTP time server or the front panel the time stamp contains values indicating the power cycle number and the time an entry was written relative to that power cycle listed as Power On Hours POH Note The unit has no internal real time clock and requires you to set the time of day from the front panel or the network interface SNTP Error Fields The error fields are defined as follows Bits Bits Bits Bits Bits Bits Bits 29 28 27 24 23 20 19 16 15 12 11 8 7 4 Task ID Error Type Context Information Bits 31 30 Recovery
49. Action Recovery Action Recovery Action defines what the autoloader will do based on the event that occurred Quantum SuperLoader 3 User s Guide 107 Chapter 8 Logs and Troubleshooting Autoloader Logs e If the value is 0 the autoloader continues operations These events are typically soft recoverable events or events that are just recording an action for when the development team is working on enhancements f the value is nonzero the autoloader must reboot in order to recover from the event The reboot happens automatically Task ID Task ID defines what firmware task was being performed at the time of the event Task ID Description 00 System Timer 01 Loader Manager 02 Picker 03 Magazine Left 04 Magazine Right 05 Magazine Up Left 06 Magazine Up Right 07 Drive Manager 08 Bar Code Reader 09 Front Panel 0A IP OB Diagnostic 0C Error 0D Code Update OE ADI OF Drive Manager Timer 108 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Autoloader Logs Task ID Description 11 HTTP 12 SNTP 20 Idle 3E Watch Dog Timer 3F Un handle Interrupt Error Type Error Type defines the type of error and the action to which the event is related This field helps identify what caused the event to occur Table 10 Error Type Listing and Suggested Actions Error Type Description Suggested Actions 00
50. Bar Code Reader The bar code reader is enclosed within the body of the autoloader The bar code reader automatically scans each cartridge in the magazine upon power up after a reset after an import or export or when a re inventory command is issued see Running an Inventory on page 41 Beyond that there is no user interface with the bar code reader via the front panel operator controls or LCD screen The information from each label is stored in memory and available through SCSI and On board Remote Management to the computer s operating system or backup application upon request If utilizing the bar code reader you must apply or slide the bar code labels into the appropriate slot on the front of each cartridge The labels must conform to ANSI AIM BC1 1995 Uniform Symbology Specification Code 39 A set of bar code labels is initially included with the autoloader Refer to www quantum com for information on obtaining additional bar code labels DLTSage Dashboard DLTSage Dashboard enables you to more effectively manage and protect your tape storage environment and is accessible from the Windows Start menu and device manager The Tape Security feature included in the Dashboard gives you the ability to add an electronic key to tape cartridges This protects your cartridges from unauthorized access to data in the event that they are lost or stolen The Dashboard s Status tab quickly and easily displays your drive and media s current h
51. D Quantum SuperLoader 3 User s Guide Chapter 5 Administration Setting Security Setting Security You can add security to the front panel by password protecting the autoloader s functionality The security setting only protects the front panel functionality The default setting is Off meaning that no password is required However you can enable the security option so that users must enter a password to access functionality When you first power on the autoloader the security option is set to Off Use the following procedure to enable the security option You must have an administrator level password to set passwords To set the security option 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Security If a check mark appears after the word the security option is On If no check mark appears the security option is Off 3 Tochange the option press Enter For example if the security option was set to On it is now set to Off and no check mark appears Setting Magazines In some cases autoloader owners were being charged Independent Software Vendor ISV licensing fees for two magazine SuperLoader 3s although only one magazine was configured This occurred because the ISV software was registering the autoloader as a two magazine device regardless of the number of magazines configured You have the ability to set the number of magazines in the autoloader To se
52. Drive Specifications 136 Media Capacity 137 Media Specifications 137 SDLT 600 Drive Specifications 138 Media Capacity 139 Media Specifications 139 DLT S4 Drive Specifications 140 Media Capacity IIIA ene 140 Media Specifications 140 Appendix B Drive Error Logs 143 Tape Drive Error Logs 143 Error Log Display 143 SCSI Check Condition Error LOgS s ia xa rd V LA Ed cr eei E RR RR d 144 Bugcheck Error Logs SDLT 600 only 147 Event Error Logs SDLT 600 0only 149 A500 Hard Read Error 149 A501 SDLT Hard Write Error 151 A502 SDLT Loader Communication Error 153 A503 SDLT Drive Servo Error 154 A507 A508 Directory Read Failure Directory Write Failure 159 w YJ e Appendix C Regulatory Statements 167 viii Quantum SuperLoader 3 User s Guide Contents FCC Statement scere RR Er E ELE PEEREEHI E E 167 Taiwan Statement 168 Japan Notice
53. Fibre Channel or SAS SAS 130 Quantum SuperLoader 3 User s Guide Media Capacity LTO 3 and LTO 3 Model B Drive Specifications Media Type Capacity LTO Ultrium 3 storage capacity Media Specifications 6 4 TB with 16 cartridges 12 8 TB 2 1 typical compression with 16 cartridges Characteristic LTO Ultrium 3 LTO Ultrium 3 formatted capacity 400 GB noncompressed 800 GB 2 1 typical compression Basic description Pre formatted servo written metal particle Tape length 680 m 2230 9 ft Cartridge dimensions 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 85 in Read compatibility LTO Ultrium 1 LTO Ultrium 2 LTO Ultrium 3 Write compatibility LTO Ultrium 2 LTO Ultrium 3 Shelf life gt 30 years with lt 10 loss in demagnetization 2 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction LTO Universal Cleaning cartridge 20 uses Quantum SuperLoader 3 User s Guide 131 LTO 4 and LTO 4 Model B Drive Specifications LTO 4 and LTO 4 Model B Drive Specifications Description HP LTO 4 Full Height SCSI Quantum LTO 4 Model B SCSI or SAS Read write transfer rate maximum sustained LTO Ultrium 4 media Noncompressed mode 120 MB s Compressed 2 1 typical 240 MB s Noncompressed mode 80 MB s Compressed 2 1 typical 160
54. I on the Fibre Channel A distinct group of data blocks New Template New Template Glossary file by file backup A A recording method that records data a single file at a time as opposed to mirroring a tape or block of data firmware Permanent or semi permanent instructions and data programmed directly into the circuitry of programmable read only memory or electronically erasable programmable read only memory chips Used for controlling the operation of the computer or tape drive Distinct from software which is stored in random access memory and can be altered with ease format A magnetic track pattern that specifies the locations of the tracks and sectors This information must exist on a tape before it can store any user data Formatting erases any previously stored data formatted capacity The amount of room left to store data on a tape after writing the sector headers boundary definitions and timing information during a format operation Form Factor 1 The industry standard that defines the physical external dimensions of a particular device Form Factor 2 The general geometric dimensions of a drive or width of a piece of tape media FTP File Transfer Protocol A protocol used to transfer files over a TCP IP network full height Dimensions of a drive that meet standard height requirements usually 3 25 inches 82 55 mm for a tape or disk drive product GB Gigabyte A unit of measurement equal to 1 million
55. Loader 3 User s Guide 71 Chapter 5 Administration Setting the Change Mode Sequential Mode Operations 72 5 Press the power button again to power up the autoloader The new change mode is now in effect If you enable Sequential mode you must use the Sequential Ops submenu under the Commands menu to operate the autoloader after you reboot The Start command allows you to load the first cartridge The Resume command allows you to continue from the next unused slot if a user stopped the cycle The Stop command allows you to stop the cycle To start Sequential mode operation 1 2 From the main menu scroll to Commands and then press Enter From the Commands menu scroll to Sequential Ops and then press Enter From the Sequential Ops menu scroll to Start and then press Enter Moving first tape to drive appears on the LCD To stop Sequential mode operation 1 2 From the main menu scroll to Commands and then press Enter From the Commands menu scroll to Sequential Ops and then press Enter From the Sequential Ops menu scroll to Stop and then press Enter Ejecting tape from drive appears on the LCD To resume Sequential mode operation 1 2 From the main menu scroll to Commands and then press Enter From the Commands menu scroll to Sequential Ops and then press Enter From the Sequential Ops menu scroll to Resume and then press Enter Moving next tape to drive appears on the LC
56. MB s Burst transfer rate 320 MB s maximum native 320 MB s maximum native Average access time 62 seconds from BOT 62 seconds from BOT Loading time to BOT for previously written tape 19 seconds 19 seconds Unloading time from BOT 19 seconds 19 seconds Interface type Ultra 320 SCSI 3 LVD or SAS Ultra 320 SCSI 3 LVD or SAS Media Capacity Media Type Capacity LTO Ultrium 4 storage capacity 12 8 TB with 16 cartridges 25 6 TB 2 1 typical compression with 16 cartridges Media Specifications Characteristic LTO Ultrium 4 LTO Ultrium 4 formatted capacity 800 GB noncompressed 1600 GB 2 1 typical compression Basic description Pre formatted servo written metal particle Tape length 820 m 2690 2 ft 132 Quantum SuperLoader 3 User s Guide LTO 5 Drive Specifications Characteristic LTO Ultrium 4 Cartridge dimensions 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 85 in Read compatibility LTO Ultrium 2 LTO Ultrium 3 LTO Ultrium 4 Write compatibility LTO Ultrium 3 LTO Ultrium 4 Shelf life gt 30 years with 10 loss in demagnetization 2 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction LTO Universal Cleaning cartridge 20 uses LTO 5 Drive Specifications Descr
57. Quantum e o o 2 User s Guide User s Guide User sGuide User s Guide User s Guide User s Guide User s Guide SuperLoader 3 un c ge D rm Q Q oR D Ud 81 81317 07 B01 Quantum SuperLoader 3 User s Guide 81 81317 07 B01 June 2010 Quantum Corporation provides this publication as is without warranty of any kind either express or implied including but not limited to the implied warranties of merchantability or fitness for a particular purpose Quantum Corporation may revise this publication from time to time without notice COPYRIGHT STATEMENT Copyright 2010 by Quantum Corporation All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law TRADEMARK STATEMENT Quantum DLT DLTtape The Quantum Logo and The DLTtape Logo are all registered trademarks of Quantum Corporation SuperLoader SDLT and Super DLTtape are trademarks of Quantum Corporation Other trademarks may be mentioned herein which belong to other companies 0 m Contents Q Preface z Chapter 1 Introduction 1 OVGIVIGW o ois eR PE RA ES 8 das 35x xx 7x ciate Rog S k 8 1 HostiInterfaces 1 Tape DINI IA se eee eee yee ease ees 2 Front Panel 1 rns 2 SuperLoader 3 LTO 2
58. Sequential mode 48 Sequential Operations mode 60 Set to Home 59 status information 45 system reset 58 system time 51 time display 45 Updates Page 56 operators panel entering passwords 27 function keys 25 functionality 25 overview On board Remote Management 43 SuperLoader 3 DLT S4 5 SuperLoader 3 DLT V4 4 SuperLoader 3 LTO 2 2 SuperLoader 3 LTO 3 3 SuperLoader 3 LTO 4 3 4 SuperLoader 3 SDLT 600 5 SuperLoader 3 VS160 4 P passwords default front panel 62 default On board Remote Management 45 entering on front panel 27 lost 75 setting front panel 74 POST Power on Self Test 77 POST Failure logs 117 power cables connecting 17 Power on Self Test POST interpreting results 79 performing 78 preparation host 21 Index R rackmounting 90 Random mode On board Remote Management 48 setting front panel 71 regulatory Canadian Notice Avis Canadien 168 European Union Notice 169 FCC Statement 167 grounding methods 170 Japan Notice 168 Taiwan Statement 168 requirements UL 11 S safety grounding methods 170 SCSI connecting 17 SCSI bus requirements general information 12 LTO 2 12 SDLT 600 12 VS160 12 SCSI Check Condition Error logs 144 SCSI ID setting front panel 64 setting On board Remote Management 46 security options On board Remote Management 53 setting front panel 73 Seq Cycle mode setting front panel 71 Sequential Cycle mode On board Remote 189
59. a read from the tape was good due to bad CRC Suggested Actions Following is a list of suggested actions Check the Media IDs Multiple Media IDs may indicate the drive is the problem Similar media IDs may indicate the media is the problem Useacleaning tape and try the same media again Then try different media before indicating the drive as the failure Note If the drive logs this error the cleaning light may be turned on recommending a cleaning as well Runa Tape Drive Write Read test with two pieces of media If test fails contact customer support A502 SDLT Loader Communication Error Table 23 Loader Communication Error Block Description Long Byte 03 Byte 02 Byte 01 Byte 00 Word 1 Loader Communication Status Quantum SuperLoader 3 User s Guide 153 Event Error Logs SDLT 600 only Table 24 Loader Communication Error Field Description Value Description qm S Loader Communication Status Status of communication problem Overrun Error 0x10 Parity Error 0x20 Framing Error 0x40 Cause This error could be due to an internal communication error Suggested Actions Following is a list of suggested actions Power cycle the unit Ifthe problem repeats perform an SuperLoader Random Access test If problem repeats contact customer support A503 SDLT Drive Servo The Drive Servo Error occurs when the SDLT tape drive experiences Servo Error err
60. a user has installed Microsoft Security Update MS05 019 This problem will appear with a 6F Communication Error message on the front panel with the warning light on On board Remote Management will continue to report the autoloader status as Initialization Microsoft has described a workaround for this problem in their product with Technical Support Article 898060 http support microsoft com default aspx scid 2898060 If this problem occurs the autoloader should be restarted to avoid further communication errors 56 Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Diagnostics Page E Diagnostics Page Running Diagnostic Tests Viewing Error or History Logs From the Diagnostics page you can run various tests on the autoloader You can also view error and history logs test progress identify the physical unit in a rack or reset the system You can perform the following diagnostic tests from On board Remote Management e Loader Picker Test e Loader Magazine Test e Loader Inventory Test Random Moves Note On board Remote Management allows you to request all diagnostic tests but any tests that require a cartridge to be inserted will time out unless someone manually inserts the cartridge at the appropriate time To view error or history logs 1 From any page click the Diagnostics heading The Diagnostics screen displays 2 Under View Error and History Logs
61. ad or written to This continues until the backup software stops accessing the drive or until all the cartridges have been sequentially accessed The autoloader does not move the media until the host requests the tape drive to unload the tape via a SCSI unload command Note In Sequential mode the medium changer does not appear in the Device Manager The medium changer will reappear in Device Manager if you return the system to Random mode This is to allow for operating systems that do not support multiple LUNs In Sequential Cycle mode which is an option of the Sequential mode the autoloader automatically starts over with magazine slot 1 when the last cartridge is used slot 16 or highest filled slot If this change mode is not set the autoloader stops when the last cartridge available has been used In Sequential Cycle mode the autoloader continues to cycle until a user stops it To set the Mode 1 From any page click the Configurations heading The Configurations screen displays 2 In the Mode section of the page the current mode is marked To change the mode select a different option The Sequential Cycle check box is ignored if Sequential mode is not selected Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Configurations Page 3 Click submit Note You must perform a system reset before the new mode takes effect or you can use the front panel to power cycle your machine Compress
62. alling Two Clip Nuts 94 Attaching Autoloader Brackets 95 Attaching Support Brackets 96 Sliding Autoloader into Rack 97 FrontAlignment 97 xi Figures xii Figure 19 Connecting Support Brackets 98 Figure 20 POST Failures Event Log Sample 117 Quantum SuperLoader 3 User s Guide Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 Table 9 Table 10 Table 11 Table 12 Table 13 Table 14 Table 15 Table 16 Table 17 Table 18 Quantum SuperLoader 3 User s Guide Tables Location Criteria 10 Front Panel LEDs 26 Firmware Version Fields 38 Drive Status Fields 40 Drive Version Fields 40 Ethernet Information Fields 41 POST Descriptions 78 Probable Cause and Possible Solutions 100 Log Retrieval Methods 105 Error Type Listing and Suggested Actions 109 Log Field Descriptions 116 POST Failure Specific Fields 117 Error Log Display Field Descriptions 144 SCSI Check Condition Error Log Field Descriptions 144 Sense Key Field Definitions
63. ally corrects for daylight savings time If the time does not properly correct for daylight savings time you must correct for daylight savings time manually To set the system time 1 Using the first drop down list next to Time Zone select the number Quantum SuperLoader 3 User s Guide of hours difference between your local time and Greenwich Mean Time GMT Note For example if you live in Colorado the time difference is 6 hours in the summer and 7 hours in the winter Below the Time Zone field select the current Month drop down list In the Day field type the current day of the month In the Year field type the current year In the Hour text box type the current hour in 24 hour format 51 Chapter 4 On board Remote Management Configurations Page 52 6 In the Minute text box type the current minute 7 Click submit to save the information Setting Network Options When you originally installed the autoloader you set the Ethernet configurations through the front LCD panel However you can modify them through On board Remote Management The options include Current Network Parameters Set IP and Set Network Configuration To change the Ethernet configurations To view the Current Network Parameters 1 From any page click the Configurations heading The Configurations screen displays 2 From the Configurations menu click Networking The Current Network Parameters area displays the cur
64. and aligning a slot with one of the two openings 34 Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader Using Magazines and Magazine Blanks Do not rotate the magazine by inserting your hand and pushing the cartridge carriers You can use the openings in the magazine to load and unload cartridges from the eight slots within each magazine Quantum SuperLoader 3 User s Guide 35 Chapter 3 Operating the Autoloader Using Magazines and Magazine Blanks 36 Note It is recommended that you fully remove the magazine to load and unload cartridges If the magazine is not fully removed do not rotate the magazine To Identify a Slot Each slot has an identification number that is exposed when the slots are in the upper section of the magazine With the magazine removed from the autoloader you can see the identification mark on the top side of the magazine through one of two windows on the upper surface of the magazine Each magazine carrier is labeled 1 9 2 10 3 11 and so forth Lower numbers 1 8 reference slots in the left magazine Higher numbers 9 16 reference slots on the right magazine if the optional right magazine is installed To Load Cartridges into a Fully Ejected Magazine 1 Toload cartridges into the magazine center a slot within one of the openings located on the side of the magazine 2 Properly orient the cartridge Note There is a keying feature in each slot that only allows
65. as the support platform for the other modules and for the drive enclosure The base plate is standard 5 25 inch 133 35 mm full high form factor and includes the precision mounting holds used to install 173 Glossary 174 Super DLTtape drives into a server or tape library The TCM acts as the prime base plate for the Super DLTtape system bus A communication pathway between components in a computer system C Celsius A measurement of temperature where 0 degrees is the freezing and 100 degrees is the boiling point of water cartridge receiver At tape insertion the cartridge receiver assembly is responsible for guiding the tape into its operating position opening its door unlocking the cartridge brakes and securing the tape for operation At tape ejection the cartridge receiver assembly reverses the process and automatically ejects the tape a fixed distance from the front of the drive compressed capacity Capacity after data has been processed to reduce storage space while maintaining data integrity using either software or hardware cartridge tape module CPTM The Super DLTtape CTM contains the AMP media feature of Quantum s LGMR technology The main function of the CTM is to provide the magnetic recording media used by the drive to store customer information The CTM also provides the protective cartridge that allows the media to be removed and stored safely data compression A process that reduces the amount of stora
66. ating Swept Sine Vibration 5 500 Hz 0 75 G 0 52 mm 0 02 in to smooth crossover 1 8ve min X Y Z axes Random Vibration 1 06 Grms 5 500 Hz X Y Z axes Autoloader Shock Specifications Operating 3 G 5 ms half sine 3 pulses per axis X Y Z Non Operating 20 G 8 ms half sine 3 shocks per axis X Y Z Tape Drive Specifications The autoloader is equipped with one of the following drive types e LTO 2 Drive Specifications LTO 3 and LTO 3 Model B Drive Specifications LTO 4 and LTO 4 Model B Drive Specifications e SDLT 600 Drive Specifications DLT V4 Drive Specifications 128 Quantum SuperLoader 3 User s Guide LTO 2 Drive Specifications e SDLT 600 Drive Specifications DLT S4 Drive Specifications LTO 2 Drive Specifications Description Quantum LTO 2 Read write transfer rate maximum sustained LTO Ultrium 2 media Noncompressed 94 GB hr Compressed 2 1 typical 187 GB hr Burst transfer rate 160 MB s Average access time 68 seconds from BOT Loading time to BOT for previously written tape 75 seconds maximum Unloading time from BOT 30 seconds maximum Media Capacity Media Type Capacity LTO Ultrium 2 storage capacity Native 3 2 TB with 16 cartridges Compressed 2 1 typical 6 4 TB with 16 cartridges Media Specifications Characteristic LTO Ultrium
67. be used SDLT this persists with multiple media after cleaning the drive may need to be replaced If all related to one piece of media replace that tape cartridge If the problem continues contact customer support Bugcheck Error Logs SDLT 600 only Bugcheck Error logs typically indicate that the firmware has reached a point in the decision process that requires a drive reset There are 11 bugchecks indicated by the Bugcheck Error field found in the event log s first line The following conditions may cause a bugcheck Hardware errors Media errors Power supply problems External conditions shock vibe hot cold and so on Firmware problems Note Typically firmware problems are not the cause and you should check for other sources If it is determined to be a firmware issue contact customer support Quantum SuperLoader 3 User s Guide 147 Bugcheck Error Logs SDLT 600 only Table 17 Bugcheck Log Field Descriptions Field Description Event Number The Event Number is one of the common first line fields explained in the Event Types sections Below is a listing of the Bugchecks for each event number B810 Library Port Communications problems Library or drive problem If the problem continues multiple times after you reset the drive contact customer support E204 Unexpected Time 2 Interrupt Drive problem If the problem continues multipl
68. bers separated by periods ranging from 0 0 0 0 up to and including 255 255 255 255 IP addresses are either permanent or dynamically assigned A permanent or static address remains the same each time the device connects to the network A dynamic address may change each time the device connects to the network server using Dynamic Host Configuration Protocol DHCP To set a dynamic IP address 1 2 From the main menu scroll to Configuration and then press Enter From the Configuration menu scroll to Ethernet and then press Enter From the Ethernet submenu scroll to Set IP and then press Enter Scroll to DHCP and then press Enter Please reboot to use DHCP displays on the LCD screen Press and hold the power button on the front panel until System Shutdown wait 60 sec displays on the LCD Power Off displays on the LCD then the autoloader shuts off Press the power button again to power on the autoloader The IP address is changed To set a static IP address 1 2 Quantum SuperLoader 3 User s Guide From the main menu scroll to Configuration and then press Enter From the Configuration menu scroll to Ethernet and then press Enter From the Ethernet submenu scroll to Set IP and then press Enter Scroll to Static IP and then press Enter The cursor automatically appears at the first digit At each position of the IP address use the up and down arrows to change the value of each digit Press Enter to ad
69. continuously To stop a diagnostic test while it is running use the Halt Test function When you select Halt Test any picker or magazine functions complete and then the diagnostic test is stopped To perform a Halt Test from the front panel 1 While the diagnostic test you wish to stop is running press Escape The Diagnostics submenu displays Quantum SuperLoader 3 User s Guide Chapter 6 Diagnostics Diagnostic Tests from the Front Panel 2 Onthe submenu scroll to Halt Test and then press Enter User Abort displays 3 Press Enter to return to the Diagnostics submenu Refer to On board Remote Management for any test results To perform a Halt Test from On board Remote Management 1 Select Halt Test from the Diagnostics drop down menu and click Stop Test 2 Select View Status to see the results of the command Test Stopped displays along with any test results Front Panel Diagnostic You can perform the following using the front panel Tests Tape Alert Logs End Curr Test Picker Test Magazine Test Inventory Test Random Moves Test Last Test Log To perform any of the front panel diagnostic tests 1 From the main menu scroll to Diagnostics and press Enter 2 Scroll to the test that you want to run and press Enter Quantum SuperLoader 3 User s Guide If you are already logged in as Administrator the test begins executing immediately The message Running Test displays while the test is in p
70. cs Diagnostic Tests from the Front Panel Setting the Security Stopping a Diagnostic Test When you enable the security function the diagnostic tests are password protected to ensure data integrity To access any of the diagnostic tests you must first enter an Administrator password If you do not enter the password you will be prompted to enter the password when you attempt to perform a diagnostic test To enter an Administrator password 1 From any menu click the Commands heading The Commands screen displays 2 On the Command submenu scroll to Enter Password and then press Enter 3 On the Enter Password submenu scroll to Administrator and then press Enter The Login screen displays with a row of asterisks A text box displays above the first asterisk 4 In the textbox scroll to the first number of the password and then press Enter The text box above the asterisk disappears and another text box displays above the next asterisk 5 Repeat Step 4 to enter the remaining numbers of your password Note Press Escape to backspace to a previous text box if necessary When you have finished entering your password Submit Password displays on the LCD below the asterisks 6 Press Enter to submit your password The display returns to the Enter Password submenu At times you may need to stop a diagnostic test while it is in progress Certain diagnostic tests even require you to stop them or they run
71. ction of another cartridge and moving that cartridge back to the drive MegaHertz A measurement of frequency in millions of cycles per second Mean Time Between Failures Reliability rating indicating the expected failure rate of a product in power on hours POH Since manufacturers differ in the ways they determine the MTBF comparisons of products should always take into account the MTBF calculation method Mean Time to Repair The average time it takes to repair a drive that has failed for some reason This only takes into consideration the changing of the major subassemblies such as the printed circuit board or sealed housing Component level repair is not included in this number as this type of repair cannot be performed in the field The material or device used to store information in a storage subsystem such as a tape or disk drive DLTtape media is a high grade metal particle MP formulation that takes advantage of the latest advances in binder chemistry By combining both solid and liquid lubricants in the tape binder system tape and head wear are reduced while repelling airborne particles that could affect read write head performance In addition by using a uniform particle shape a dense binding system a smooth coating surface and a specially selected base file Quantum DLTtape half inch cartridge tapes take advantage of shorter wavelength recording schemes to ensure read compatibility with future generations of DLT drives
72. ction on mounting the autoloader in a standard 19 inch rack see Rack Mounting the Autoloader on page 90 14 Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Understanding Autoloader Features Understanding Autoloader Features General Features Figure 1 Front Panel Overview The autoloader is compatible with most operating systems and environments that support the SCSI Fibre Channel or SAS Serial Attached SCSI interface but requires either direct support from the operating system or a compatible backup application to take full advantage of its many features Caution Whenever you power cycle the autoloader allow 10 seconds before turning the power back on The power supply requires at least two to three seconds for the capacitors to discharge This ensures a complete system reset on power down and may avoid system errors 1 Power switch 2 Mailslot 3 Front panel LEDs 4 Front panel LCD screen 5 Function keys Quantum SuperLoader 3 User s Guide 15 Chapter 2 Installation and Configuration Understanding Autoloader Features 6 Left magazine or blank 7 Right magazine or blank Figure 2 Back Panel Overview Q O AH SEP Q 68 pin HD SCSI connecto
73. ctory Read failures SESS Description Value Unknown 0x0 Retry failed 0x1 No Blocks 0x2 Goofy Blocks 0x3 No Block 0 0x4 Bad ECC 0x5 Directory Cell 0x6 Recovery Directory Cell stale 0x7 Directory Cell fail 0x8 Serpentine 0x9 Verify fail OxA BOT fail OxB BOT No Blocks OxC BOT Bad ECC OxD Indeterminate OxE Blocks Could not correct OxF System Error 0x10 Calibration failed 0x11 Drive Error 0x12 162 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only Field Description Status Media directory status Description Value Directory unknown 0 No directory 1 Partial directory 2 Directory complete 3 Directory stale 4 EEPROM Status EEPROM directory status Description Value Directory recovered 1 Initial 0x0001 No LBN 0 10 Media ID mismatch 11 On Tape directory 12 not empty Sync Lock mismatch 13 Directory unreliable 20 Media ID Media ID from tape Quantum SuperLoader 3 User s Guide 163 Event Error Logs SDLT 600 only Field Description EOT Status Directory status four Description Value Directory recovered 1 Directory attempt 2 Bad directory cell 10 structure Bad directory cell 11 entry Invalid track 12 Sync Lock mismatch 20 Track zero 21 Directory No Pair 30 Directory Zeroed 31 Directory Bad 32 Revision Directory Bad Media 33 ID Directory RSTO 34 Cause Th
74. cular data patterns are changed erase error prior to being written on the tape surface as a pattern of On and Off or 1 and O signals The removal of data from a piece of media A message that occurs when there is a loss of ability to interpret recorded data Usually due to magnetic issues or defects in or on the media Error Correction Code See ECC Error Detection Code See EDC Ethernet a local area network LAN protocol using high speed communications at 10 megabits per second external drive A drive mounted in an enclosure separate from the FCC computer system enclosure with its own power supply and fan and connected to the system by a cable Fahrenheit A temperature measurement system where 32 degrees is the freezing point and 212 degrees is the boiling point of water Federal Communications Commission A United States agency responsible for enforcing communications related regulations stating how much radiation computers and other electronic equipment are allowed to emit Fibre Channel A Gigabit speed network technology used for storage files networking Fibre Channel is standardized in the T11 Technical Committee of the International Committee for Information Technology Standards INCITS It has become the standard connection type for storage area networks in enterprise storage Fibre Channel signaling is typically run on fiber optic cables Fibre Channel protocol FCP is the interface protocol of SCS
75. curacy and long tape life tar A UNIX operating system command that stands for create tape archives and or extract files TCP IP Transmission Control Protocol Internet Protocol A communications protocol which ensures that the total amount of bytes sent is received correctly and also provides the routing information thin film A type of coating allowing very thin layers of magnetic material used on tape drive read write heads Media with thin film surfaces can store greater amounts of data track A linear or angled pattern of data written on a tape surface DLT tape drives write information on multiple tracks simultaneously track to track seek time The time required for the read write heads to move to an adjacent track transfer rate The rate at which the drive sends and receives data from the controller Usually measured in megabytes per second A DLT 7000 drive for example has a native transfer rate of 5 MB s unformatted capacity The total number of usable bytes on the media including the space that will be required later to record location boundary definitions and timing information See also formatted capacity 185 Glossary 186 volume The quantity of information written on a piece of media Typically measured in megabytes or gigabytes Write Once Read Many WORM An optical disk technology that allows the drive to store and read back data but prevents the drive from erasing information once it has b
76. de VS160 Drive Specifications VS160 Drive Specifications Description Quantum DLT VS160 Read write transfer rate maximum sustained VS1 media Noncompressed mode 28 8 GB hr Compressed 2 1 typical 57 6 GB hr Burst transfer rate 160 MB s Average access time 90 seconds from BOT Loading time to BOT for previously written tape 120 seconds maximum Unloading time from BOT 25 seconds maximum Interface type Low voltage Differential LVD 16 bit Ultra 160 SCSI 2 Media Capacity Media Type VS1 storage capacity Capacity 5 1 TB noncompressed with 16 cartridges 10 2 TB 2 1 typical compression with 16 cartridges Media Specifications Characteristic Quantum DLT VS1 VS1 formatted capacity 80 GB noncompressed 160 GB 2 1 typical compression Basic description 0 498 inch advanced metal particle Tape length 557 2 m 1847 ft Quantum SuperLoader 3 User s Guide 135 DLT V4 Drive Specifications Characteristic Quantum DLT VS1 Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility DLT1 DLT VS80 Shelf life gt 30 years with lt 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 10 000 load unload threads Cleaning cartridge life 20 uses DLT V4 Drive Specifications Description Quantum DLT V4 Read write transfer
77. drive fails with two different pieces of media contact customer support 3E Load Error Verify that the cartridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media If multiple pieces of media fail contact customer support 3F Unload Error Verify that the cartridge does not have labels or other matter anywhere on the cartridge except where labels are expected to be placed Try to load a different piece of media If multiple pieces of media fail contact customer support 49 Offline No action required 4A Door Locked No action required Quantum SuperLoader 3 User s Guide 111 Chapter 8 Logs and Troubleshooting Autoloader Logs Error Type Description Suggested Actions 4B Open Front Install the magazine or magazine blank Replace the magazine or magazine blank try a second one if possible If all previous steps fail contact customer support 4C Over Temp Verify that the temperature of the autoloader inlet air is within specifications Clear debris from any opening of the autoloader both in front and in the back Verify that both fans are working If fans are bad contact customer support 60 69 Internal communications events Power cycle If the previous step fails contact customer support A0 AA4 Picker Servo Errors If
78. drivers Refer to the manuals for the host computer and SCSI Fibre Channel or SAS host adapter for detailed instructions In addition follow these general guidelines When the host server is powered on install software and or drivers that are compatible with the autoloader see Windows Operating System Support on page 22 Software compatibility information is available at www quantum com Most backup software packages require an additional module to communicate with the autoloader robotics e If the host server is connected to a network check with the system administrator before turning off power Use proper procedures to prevent electrostatic discharge ESD Use wrist grounding straps and anti static mats when handling internal components Make sure that the host server has an open expansion slot Make sure that your backup application supports the SCSI Fibre Channel or SAS host adapter For the SCSI autoloader interface Depending on the server configuration you may need to change the SCSI ID of the autoloader see SCSI Autoloader on page 64 Ensure the autoloader is properly terminated If the autoloader is the only SCSI device other than the SCSI host adapter on the selected SCSI bus it must be terminated Likewise if the Quantum SuperLoader 3 User s Guide 21 Chapter 2 Installation and Configuration Windows Operating System Support autoloader is physically the last SCSI device on
79. ds up to 4 Gigabits Gb second Quantum SuperLoader 3 User s Guide 5 Chapter 1 Introduction Overview 6 Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration This chapter covers all aspects of installing the autoloader in your location The following information is available Quantum SuperLoader 3 User s Guide Installation Overview on page 8 D Choosing a Location on page 10 4 UL Requirements on page 11 SCSI Bus Requirements on page 12 Unpacking the Autoloader on page 13 if Rack Mounting the Autoloader on page 14 Understanding Autoloader Features on page 15 Front Panel Overview on page 15 Back Panel Overview on page 16 Connecting Cables on page 17 Preparing the Host and Verifying the Connection on page 21 D Windows Operating System Support on page 22 Bar Code Reader on page 24 DLTSage Dashboard on page 24 Chapter 2 Installation and Configuration Installation Overview Installation Overview SCSI Interface The SuperLoader 3 is a SCSI device that interfaces to your host computer see SCSI Interface A Fibre Channel version of the autoloader is available when equipped with a LTO 3 or DLT S4 native Fibre Channel tape drive see Fibre Channel Interface A Serial Attached SCSI SAS version of the autoloader is available when equipped with a LTO 3 LTO 4 and LTO 5 SAS tape drive see SAS Interface
80. e IP addresses in the appropriate boxes 5 Click submit to save Client Overlap Control is a management policy on controlling how the Web server handles overlapping control requests from multiple clients on the authorized client list The options include No Locking Full Locking and Time Based Locking Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Configurations Page No Locking allows multiple clients to have unrestricted access to control the system as long as they are on the authorized client list Full Locking permits only one authorized client to issue control requests at a time This client must release the lock by clicking the Home option in the upper frame of the page to permit other authorized clients to have control access Time Based Locking is similar to Full Locking in that only one authorized client can have control access at once but the lock is automatically released after the specified number of seconds of inactivity have elapsed After selecting the appropriate policy by clicking the check box click submit to save the changes 1 From any page click the Configurations heading The Configurations screen displays 2 On the left hand side of the screen click Security 3 Select a security option from the Client Overlap Control options Nolocking allows multiple users to access the system and issue requests Full Locking allows only one user to access the system and issue r
81. e Insert Tape Push Until Prompted displays on the LCD Quantum SuperLoader 3 User s Guide 29 Chapter 3 Operating the Autoloader Using Cartridges Note After Insert Tape Push Until Prompted displays on the LCD insert the cartridge After approximately 5 seconds the system automatically verifies that a cartridge is inserted and continues the process The message Tape Loaded displays when successfully completed Note For the autoloader push the cartridge in until it stops The cartridge will be about 3 inches 7 5 cm inside the mailslot This may require that you push and have your fingers well within the mailslot opening After insertion the end of the cartridge will be visible at the back of the mailslot opening 4 Once you have inserted the cartridge press Enter Note If the insert cartridge function fails the cartridge ejects and you will have to repeat steps 3 and 4 again The message Missed Tape displays 5 Press Exit to clear the command and return to the menu Moving a Single You can easily move a single cartridge from one location to another Cartridge inside the autoloader 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Move and then press Enter The Move screen displays under From Scroll to the current location of the cartridge you want to move Slots that are occupied by a data cartridge are indicated by an asterisk Fr
82. e Leaders 0080h 009Fh Servo Errors Possible drive try multiple media 00A0h 00Afh Miscellaneous Tape Motion Errors Possible drive try multiple media OOBOh OOBFh Hardware Errors Possible Drive 00COh 00DFh Internal Software Errors Possible drive try multiple media OOEOh OOEFh Interrupt Trap Errors Possible Drive OOFOh OOFFh Miscellaneous Possible Drive Errors Drive Status on Error MSW Bits Description 03 15 undefined 02 Drive did not buckle the tape when loading 01 Drive is unloading a tape 00 Drive is loading a tape 156 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only Field Description LSW Bits Description 15 Drive is running a cleaning tape 14 Drive is ejecting a cartridge 13 Drive has No Tape Tension 12 Drive is in the Process of Calibration after loading a tape cartridge 11 Drive is in the Process of Rewinding the tape to BOT 10 Drive is at a End of Track 09 Drive is on the Correct Track and physical location of the media 08 Drive is Moving the Tape and Seeking to a Track location 07 Drive is Stopped on Tape 06 Drive is at EOT 05 Drive is at BOT 04 Drive is in process of loading the tape step 2 03 Drive is in process of loading the tape step 1 02 A cartridge has been inserted 01 No cartridge has been inserted 00 Drive i
83. e of On board Remote Management except for the Updates page The status information is updated every 10 seconds Changes to the status appear in the status window update but may take approximately 60 seconds to refresh You can also click Refresh Status to get an immediate update of the system The menu headings also appear at the top of every page To access the functionality under the menu heading click the specific menu heading The first time that you connect On board Remote Management prompts you for your username and password then displays the opening page for that menu The default username for On board Remote Management is guest The default password is guest The username and password are case sensitive and should be entered in all lower case letters The default username and password are valid if no usernames have been configured The time displayed is either regular time or power on time Regular time is Month Date Year time such as Nov 21 2004 19 28 Power on time is Power On Cycles POC Power On Hours POH such as POC 00121 POH 00002 07 45 POC 5 digit number is the number of times the system has booted since it was manufactured POHis the number of hours minutes and seconds that the system has been on since the current boot occurred Quantum SuperLoader 3 User s Guide 45 Chapter 4 On board Remote Management Configurations Page Feedback on Pages If there is feedback from the system when you submit a req
84. e times after you reset the drive contact customer support EEO1 Spurious Non Askable Interrupt Drive problem If the problem continues multiple times after you reset the drive contact customer support EEO2 Spurious Time Interrupt Drive problem If the problem continues multiple times after you reset the drive contact customer support EEO3 Spurious Level 5 Interrupt Drive problem If the problem continues multiple times after you reset the drive contact customer support EEO4 Spurious Drive Comm Interrupt Drive or Loader problem If the problem continues multiple times after you reset the drive contact customer support EEO6 Spurious Diagnostic Comm Interrupt Drive problem If the problem continues multiple times after you reset the drive contact customer support EE08 Watch Dog Timer Expired SCSI bus host controller or drive problem If the problem continues multiple times after you reset the drive contact customer support EEO9 Spurious Power Fail Power supply or power cables problem If the problem continues multiple times after you reset the drive contact customer support EEOD Spurious Level 6 Interrupt Drive problem If the problem continues multiple times after you reset the drive contact customer support F202 Loader Time Out Loader problem If the problem continues multiple times after you reset the drive contact customer support 148 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only
85. each position of the month use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit The next two digits represent the current day At each position of the day use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit The next two digits represent the current hour At each position of the hour use the up and down arrows to change the value of each digit Press Enter The last two digits represent the current minute At each position of the minute use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit Press Enter to save Press Escape as necessary to return to the main menu Setting the Change Mode 70 You can set the autoloader to either Random or Sequential The default change mode is Random Quantum SuperLoader 3 User s Guide Chapter 5 Administration Setting the Change Mode In Random mode you or the backup software can specify which cartridge you want to use and where you want it to go You will probably use this mode the most The Sequential mode supports certain backup applications that do not manage media During backup when one cartridge is read or written to the end of the tape the autoloader automatically returns that cartridge to its slot and loads the cartridge from the next higher numbered slot to the tape drive to be read or written t
86. ealth a dial that indicates when your drive s next cleaning is due a graphical display of your cartridge s available free space and more You can download the latest version of DLTSage Dashboard for the DLT V4 and DLT S4 tape drives from the Quantum Web site at www quantum com ServiceandSupport SoftwareandDocumentationDownloads SDLT600 Index aspx Drivers 24 Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader This chapter covers all aspects of autoloader operation The following topics are available e Operator s Panel Functionality Using Cartridges on page 28 D Using Magazines and Magazine Blanks on page 32 Viewing Status Information on page 37 Running an Inventory on page 41 4 Data Compression on page 41 mauvEEENE H e Operator s Panel Functionality Note If security is enabled and you try to execute a command without entering a password the autoloader displays the Enter Password screen until you enter a password Once you enter a password the autoloader takes you back to the command screen that you were at prior to entering the password Quantum SuperLoader 3 User s Guide 25 Chapter 3 Operating the Autoloader Operator s Panel Functionality The front panel consists of two LEDs four buttons and a 2 line by 16 character LCD screen and provides everything you need to monitor autoloader status and
87. edia Type Tape Format 14 Tape Number 15 Retry Count Logical Blk Num LBN 16 Head Wear Hours BRC Head Wear Hours Table 22 Hard Read Error Hard Write Error Field Descriptions Field Description Media ID Random number used to identify tapes Physical Block Number Physical block location where the error occurred There is one physical block PBN for each read write head on each track For example if there are 4 separate heads and 10 tracks there would be 40 physical blocks on a single point of that media Tape Address Location on tape in inches Track Number Track number where error occurred Retry Count Retry count used when reading Logical Block Number A block of data on media that includes all physical block associated with all LBN heads for that single point of media For example in the forward direction if there are 4 heads and 10 tracks 5 forward and 5 backwards there would be two logical blocks going backwards Yet these two logical blocks would equate to 10 physical blocks 152 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only Field Description Head Wear Hours Number of Head Wear Hours for the SDLT Head reported by Servo BBC Head Wear Hours Number of Head Wear Hours for the BRC Head reported by Servo Cause This error could be due to one or more of the following A bad spot on the media Afailure of the drive to determine the dat
88. eed of the bus Note The maximum number of autoloaders supported per SCSI bus is two 12 Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Unpacking the Autoloader Note The autoloader may not work with multiple SCSI LUNS when attached to a RAID controller The autoloader is not recommended for use with a RAID controller If this problem occurs it is recommended that the autoloader be attached to a separate SCSI bus controller on the host or server Unpacking the Autoloader Before you begin clear a desk or table so that you have room to unpack the autoloader Ensure that the work area is free from conditions that could cause electrostatic discharge ESD Discharge static electricity from your body by touching a known grounded surface such as your computer s metal chassis The Quantum SuperLoader 3 Quick Start Guide included in the packaging describes how to unpack and inspect your autoloader correctly Please locate the Quantum SuperLoader 3 Quick Start Guide and follow the directions Caution If the room in which you are working differs from the temperature in which the autoloader was shipped or stored by 15 C 30 F or more let the autoloader acclimate to the surrounding environment for at least 12 hours before opening the shipping carton Unpack your new Quantum SuperLoader 3 autoloader carefully and inspect it for any damage that might have occurred during shippi
89. een written write protected Files or media that cannot be changed user write protection when you want to protect data from being changed or destroyed To write protect most tape cartridges slide the write protect tab to the locked position ZIF Zero Insertion Force A type of socket or connector allowing a computer chip or bar code reader to be inserted or removed with no stress applied to either the chip or bar code reader and its respective socket New Template A A500 Hard Read Error 149 A501 SDLT Hard Write Error 151 A502 SDLT Loader Communication Error 153 A503 SDLT Drive Servo Error 154 A507 A508 Directory Read Failure Directory Write Failure 159 Auto Clean On board Remote Management 49 autoloader environmental specifications 126 packing for shipment 119 performance specifications 123 power specifications 126 preparing for shipment 118 removing from rack 118 returning for service 117 shock specifications 128 status front panel 37 unpacking 13 vibration specifications 128 autoloader logs 104 Quantum SuperLoader 3 User s Guide back panel overview 16 bar code reader 24 Bugcheck Error logs 147 C Canadian Notice Avis Canadien 168 cartridges ejecting single 31 inserting single 29 moving single 30 using 28 Change mode setting front panel 70 choosing a location 10 cleaning tape On board Remote Management 49 Client Authorization Control 54 Client Overlap Control 54
90. equests Time based Locking allows only one user to access the system and issue requests with the lock expiring after a designated amount of inactivity in seconds Home is used to release a full or time based lock and permit another user to access the system Note Locking is only available to users on the authorized client list 4 Click submit Note To log out of the system you must close your browser to end the session Quantum SuperLoader 3 User s Guide 55 Chapter 4 On board Remote Management Updates Page Note By entering an improper range of IP addresses a user could possibly lock out all IP clients from administering the autoloader If this occurs you can restore the default values by running Restore Default from the front panel Configuration Menu Updates Page You can browse to find system updates and then upload the updates To get system updates 1 From any page click the Updates heading The Firmware Update screen displays 2 Click Browse to navigate to the host system for the update file The file should end in an img extension Click Upload 4 Click OK in response to the confirmation box The autoloader automatically uploads the new code and processes it to the system Note A Microsoft issue can keep a user from updating drive or loader firmware over the On board Remote Management interface This can occur under Windows Server 2003 with Service Pack 1 SP1 or if
91. er follow these steps 1 w N Ul o N Attach one end of the SAS cable included in the accessory kit to the SAS connector on the back panel of the autoloader see figure5 Ethernet cable SAS cable connector type SFF 8088 Attach the other end of the SAS cable to the SAS host Attach one end of your Ethernet cable to the Ethernet port on the back panel of the autoloader for remote management Attach the other end of the Ethernet cable to your host network port or router Attach the female connector of the power cable to the power connector on the back panel of the autoloader see figure2 Plug in the power cable to the nearest properly grounded power outlet Turn on the autoloader by setting the power switch on the back panel to the ON position Turn on any other devices you turned off earlier Check the LCD screen to make sure the autoloader is Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Preparing the Host and Verifying the Connection receiving power If it is not check the power connections and your power source During the power on self test POST both LEDs are illuminated briefly followed by only the Ready Activity LED flashing When the initialization sequence is complete the LCD screen displays the Home screen Preparing the Host and Verifying the Connection If necessary install a SCSI Fibre Channel or SAS host adapter software and compatible
92. es Bit walks the SRAM address lines SRAM Tests the 512K SRAM Code Chksum Verifies the Flash image checksum EERom Checks the EERom area and verifies the checksums PLL Clock Tests that the microprocessor s PLL is synchronized correctly LCD Verifies that the LCD is present and working correctly Ethernet Configures and verifies communication with the Ethernet chip Barcode Verifies that the bar code reader is present and performs a hardware handshake Temperature Sense Pass Fails the MDM and configures the AHIM temperature sensors MDM Verifies that the MDM is present and checks the sensors Fan Verifies that the fan is operating correctly Performing a POST If you experience errors while operating your autoloader you may need to reboot the autoloader to perform a POST To reboot the SuperLoader 3 autoloader 1 Hold down the power button until the System Shutdown Please Wait message displays 2 Release the power button The autoloader turns off 3 Press the power button again to turn the autoloader on POST runs automatically Quantum SuperLoader 3 User s Guide Chapter 6 Diagnostics Diagnostic Tests from the Front Panel Interpreting the POST While the POST is running a progress indicator showing the name of Results the test displays on the front panel If the autoloader is working properly the message System Ready and the current configuration display after the POST compl
93. eshooting Autoloader Logs Hard Log Example To retrieve Hard log information from the front panel 1 From the front panel LCD scroll to Diagnostics and then press Enter The Diagnostics submenu displays 2 From the Diagnostics submenu scroll to Error Logs and then press Enter The Error Log submenu displays 3 From the Error Logs submenu scroll to Hard and then press Enter The log information displays To retrieve Hard log information from On board Remote Management 1 From any screen click the Diagnostics heading The Diagnostics screen displays 2 Click View Logs 3 If you want to save logs to your hard drive click Save Logs If you save a log to a file you must select a destination folder within 60 seconds The first line of the Hard Log shows the number of entries queue size and defines the queue wrap and erase parameters The first line of each Hard Log event contains the information you are looking for The highest number entry shown at the bottom of the queue contains the most recent event You are interested primarily in the time stamp and error fields Context information followed by the 12 double words are for engineering use only and cannot be interpreted without firmware source code Ye Hard Log DIXI Block 1 004 016 entries 64 bytes each wrap 004 erase 008 0000 2001 Jun 27 17 24 06 001 Error 0020222 Context 4802 00000000 65460621 00610004 FFFFFFFF FFFFFFFF ff741e03 0075ff63 056
94. etes successfully If the autoloader is not working properly error messages display on the front panel see Autoloader Logs on page 103 Diagnostic Tests from the Front Panel Diagnostic tests allow you to calibrate parts of the autoloader check the condition of parts or test the autoloader s functionality From the front panel you can perform all of the diagnostic tests Note Use of the Diagnostic Commands from the On board Remote Management interface should not be issued while the autoloader is being used by host applications Only use the Diagnostics Commands when the autoloader is known to be idle and unavailable to host backup restore applications The autoloader recognizes when the drive or autoloader is executing host commands and will respond appropriately to prevent application failures A diagnostic command issued between host application commands may not be recognized appropriately resulting in a failed application Because certain tests require you to manually insert a cartridge you can perform only some of the diagnostic tests using On board Remote Management see On board Remote Management Diagnostic Tests on page 82 Note On board Remote Management allows you to request all diagnostic tests but any tests that require a cartridge to be inserted will time out unless someone manually inserts the cartridge at the appropriate time Quantum SuperLoader 3 User s Guide 79 Chapter 6 Diagnosti
95. f the autoloader in an equipment room 1 From any page click the Diagnostics heading The Diagnostics screen displays Under Identification enter the number of seconds in the Time secs field Click Identify The LCD backlight flashes on the autoloader for the specified number of seconds You will use System Reset when making SCSI ID changes mode changes magazine changes and IP address changes A system reset will take at least three minutes if there is a tape in the drive or approximately 30 seconds otherwise To perform a system reset 1 From any page click the Diagnostics heading The Diagnostics screen displays 2 Under the System Reset section click System Reset Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Commands Page Commands Page You can move tapes run a system inventory reset the picker to its home position or perform sequential operations from the Commands page When you click Commands the page displays From a remote location you can request that a tape be moved from one position to another To move a tape 1 From any page click the Commands heading The Commands screen displays 2 From the Moving Tapes section of the page click the drop down menu under From and select the current location of the tape that you want to move Note You can also click the slot on the graphic of the autoloader magazine to select and move a cartridge 3 From the drop do
96. form the following diagnostic tests from On board Remote Management Loader Picker Test Loader Magazine Test Loader Inventory Test Random Moves Note On board Remote Management allows you to request all diagnostic tests but any tests that require a cartridge to be inserted will time out unless someone manually inserts the cartridge at the appropriate time To perform diagnostic tests using On board Remote Management 1 Open a Web browser and connect to the autoloader The On board Remote Management main menu displays Quantum SuperLoader 3 User s Guide 2 3 4 Quantum SuperLoader 3 User s Guide Chapter 6 Diagnostics On board Remote Management Diagnostic Tests Click the Diagnostics heading A login window displays Type an Administrator user name and a password and then click Enter The Diagnostics submenu displays Select the test you wish to perform from the Diagnostics drop down menu and then click Start Test The selected diagnostic test runs While the test is running you can view the status of the test To view the status from View Diagnostic Test Progress click View Status 83 Chapter 6 Diagnostics On board Remote Management Diagnostic Tests 84 Quantum SuperLoader 3 User s Guide DD G Chapter 7 Customer Replaceable 2 m Units CRUs Q The SuperLoader 3 is not intended for customer servicing If you do service the unit yourself the power cable must be removed from the
97. gazine Blank Screws Unsnap the handle carefully being careful not to break the hinge Rotate the magazine 180 degrees so that what was the front of the magazine is now the back Attach the appropriate left or right handle to the front of the rotated magazine Snap the handle back onto the front of the magazine Install the two screws to attach the handle securely to the magazine Changing the orientation of a magazine blank 1 Quantum SuperLoader 3 User s Guide Remove the two screws that attach the handle to the front of the magazine blank Unsnap the handle carefully being careful not to break the hinge Rotate the magazine blank 180 degrees so that what was the front of the magazine is now the back Add the appropriate right or left handle to the front of the rotated magazine blank Snap the handle back on the front of the magazine blank 89 Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader 6 Install the two screws to attach the handle securely to the magazine blank Rack Mounting the Autoloader The autoloader can be rack mounted directly to the stationary cabinet rails 90 Quantum SuperLoader 3 User s Guide Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader Figure 12 Clearance Requirements for Rack Mounting Minimum clearance to load or unload a magazine from the system 27 0 686 mm Minimum clearance to load a tape via the mailslot
98. ge on page 56 Diagnostics Page on page 57 Commands Page on page 59 On board Remote Management Overview Your Quantum SuperLoader 3 autoloader firmware includes an Ethernet interface to allow remote administration of the autoloader The interface called the On board Remote Management includes a Web server that provides a Hypertext Markup Language HTML based graphic user interface GUI for ease of use Many of the operations that you perform from the front panel you can also perform remotely using On board Remote Management These functions include moving tapes sequential operations system Quantum SuperLoader 3 User s Guide 43 Chapter 4 On board Remote Management On board Remote Management Overview operations options networking options security options running diagnostic tests and performing system updates Note Only use the Diagnostic command when the autoloader is known to be idle and unavailable to host backup restore applications Use of the Diagnostic commands from On board Remote Management should not be issued while the autoloader is being used by host applications The autoloader will recognize when the drive or autoloader is executing host commands and will respond appropriately to prevent application failures A Diagnostic command being issued between host application commands may not be recognized resulting in a failed application such as a failed backup restore job Note To log out of the
99. ge space required to hold a particular block of data Data transfer speed and total tape capacity are affected by the data compression achieved In accordance with industry practice a typical compression ratio is 2 1 of data storage Actual compression ratios achieved are dependent on the redundancy of data files being recorded data control module DCM The DCM contains several of the functions and features of Quantum s LGMR technology which is at the heart of the Super DLTtape technology Of the five technologies that constitute the LGMR technology two are found in the DCM These are the POS and the MRC heads The main functions of the DCM are to provide the path and guides New Template New Template Glossary for all tape motion inside the drive and to write data to and read data from the tape device According to SCSI specification up to eight SCSI devices can be connected to a single SCSI bus Each SCSI device contains a SCSI ID number that can be set to 0 through 7 device driver A low level usually kernel mode operating system component that enables a PC to communicate with peripheral devices such as fixed disk drives CD ROMs and tape drives Each kind of device requires a different driver Device driver programs are loaded into memory at boot time DHCP Dynamic Host Configuration Protocol Software that automatically assigns IP addresses to client stations logging onto a TCP IP network differential A term referring
100. harmful interference and This device must accept any interference received including interference that may cause undesired operation Quantum SuperLoader 3 User s Guide 167 Taiwan Statement Taiwan Statement HBS AL fe EP E c FE id XE RITE VEU TAA EHEH EIA TFE ZERATUL Po BEAL ABORT ea BS ET ELLE Japan Notice CORB PRUBRESERMAS EMM MBS VCCI OME C OSZ2ABNMSIECERBCI CORB REM CHATSTE STAMCLCTRETM LO0EBASU4ZTOTVUDZAaLDABHEDGHEBRUC ENan c sgEERESgEBEBITCICm 0ssi Kuinuka CIEL RO UNE TAY Canadian Notice Avis Canadien This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme Canadian Notice Avis Canadien This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations 168 Quantum SuperLoader 3 User s Guide European Union Notice Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada pu M 3 European Union Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and its amendment 93 68 EECD issued by the Commission of the European Community Compliance with these directives
101. he desired Topology Auto Negotiate Peer to Peer Loop e Loop ID 4 Under Fibre Channel select the desired Speed Auto Negotiate 1 Gig 2Gig 5 Click submit Note You must perform a system reset before the changes take effect or you can use the front panel to power cycle your machine SAS You can select SAS parameters to enable or disable transport layer retries To set the SAS parameters 1 From any page click the Configurations heading The Configurations screen displays 2 In the SAS section of the page the current selection is marked To change the selection select the other option Click submit Quantum SuperLoader 3 User s Guide 47 Chapter 4 On board Remote Management Configurations Page 48 Note You must perform a system reset before the new mode takes effect or you can use the front panel to power cycle your machine Mode You can set the autoloader to either Random or Sequential The default change mode is Random In Random mode you or the backup software can specify which cartridge you want to use and where you want it to go You will probably use this mode the most The Sequential mode supports certain backup applications that do not manage media During backup when one cartridge is read or written to the end of the tape the autoloader automatically returns that cartridge to its slot and loads the cartridge from the next higher numbered slot to the tape drive to be re
102. he rid to ere the flags e Remove and reinsert the magazine may nare cups e Try a different magazine if possible e Make sure that the sensor is not blocked by debris Power cycle the autoloader f all previous steps fail contact customer support DF Jammed Cartridge Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Power cycle the autoloader Disconnect all data cables from the autoloader Power cycle the autoloader Use the following OCP commands Commands Eject Tape Mailslot From Drive If all previous steps fail contact customer support Context Information Context Information followed by the 12 double words are for engineering use only and cannot be interpreted without firmware source code Tape Drive Logs The tape drive generates six types of logs see Tape Drive Error Logs on page 143 For troubleshooting errors you will only use SCSI Check Condition Error logs Bugcheck Error logs and Event Error logs e SCSI Check Condition Error Logs on page 144 Quantum SuperLoader 3 User s Guide 115 Chapter 8 Logs and Troubleshooting Tape Drive Logs Log Fields Table 11 Log Field Descriptions 116 Bugcheck Error Logs SDLT 600 only on page 147 Event Error Logs SDLT 600 only on page 149 The logs contain three main fields Field Description Event Log Number A sequence number that indicates
103. he support brackets to the rear rails Four screws securing the autoloader brackets to the support brackets 98 Quantum SuperLoader 3 User s Guide OO G e m Logs and Troubleshooting E This chapter covers information about logs and troubleshooting of the autoloader The following topics are available Before Contacting Customer Support Autoloader Logs on page 103 Tape Drive Logs on page 115 POST Failure Logs on page 117 Returning the Autoloader for Service on page 117 Before Contacting Customer Support Errors that you may experience with your autoloader can range from severe hardware damage to simple connection problems Before you return your autoloader you may be able to fix the problem yourself by following some basic troubleshooting procedures Other than drive cleaning there is no recommended routine maintenance for the Quantum SuperLoader 3 autoloader The front LCD provides some troubleshooting capabilities but is limited On board Remote Management provides more detailed information Quantum SuperLoader 3 User s Guide 99 Chapter 8 Logs and Troubleshooting Before Contacting Customer Support about the present state of the autoloader and past performance and is more helpful for troubleshooting errors Table 8 describes the probable cause and suggested action for problems that you may encounter WARNING The SuperLoader 3 is not intended for customer servicing If you do se
104. hernet connection status Whether a bar code reader is installed or not To view the autoloader status 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Autoloader and then press Enter 3 From the Autoloader submenu scroll to Status and then press Enter A list of messages similar to the following displays Status Message Description Magazines L The left magazine is present R The right magazine is present SCSI ID A digit 0 through The assigned SCSI ID for the autoloader 7 default 5 Quantum SuperLoader 3 User s Guide 37 Chapter 3 Operating the Autoloader Viewing Status Information Status Message Description SAS SAS Interface SAS connection Topology Auto Negotiate The configured Fibre Channel connection Fibre Channel Loop or P2P Speed Auto Negotiate The configured Fibre Channel speed Fibre Channel 1 Gig or 2 Gig Loop ID 0 127 Valid only with Topology set to Loop Fibre Channel Mode Random The change mode is set to Random SEQUENTIAL The change mode is set to Sequential BC Reader Yes or No A bar code reader is present Viewing Firmware Version Table 3 Firmware Version Fields 38 To view the current firmware version use the following procedure 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Autoloader and then press Enter
105. implies conformity to the following European Norms in brackets are the equivalent international standards e EN55022 CISPR 22 Electromagnetic Interference e EN50082 1 IEC801 2 IEC801 3 IEC801 4 Electromagnetic Immunity e EN60950 IEC950 Product Safety Product Safety Electrostatic Discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage observe the following precautions Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Quantum SuperLoader 3 User s Guide 169 Grounding Methods Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cable to a grounded workstation or computer chassis Wrist straps are flexible straps with
106. inistration of the autoloader Diagnostics Customer Replaceable Unit CRU procedures System log files as well as error logs Troubleshooting Specifications Regulatory compliance and statements KV Preface Document Organization This document is organized as follows Chapter 1 Introduction provides a brief product overview Chapter 2 Installation and Configuration describes a typical installation SCSI bus requirements accessories selecting a location for the autoloader UL requirements features and a product overview as well as a product components identification the bar code reader identifying product components SCSI or Fibre Channel or SAS and power cable connection preparing the host and verifying the connection and installing device drivers Chapter 3 Operating the Autoloader provides information about Operator Control Panel functionality using cartridges magazines and magazine blanks viewing status information running an inventory and data compression Chapter 4 On board Remote Management provides an On board Remote Management overview including the Configurations Updates Diagnostics and Commands pages Chapter 5 Administration describes configuring the autoloader setting the SCSI ID Ethernet time change mode security magazines and passwords Chapter 6 Diagnostics provides POST information and diagnostic test information using the front panel and On board Remote Ma
107. ion For the Quantum SuperLoader 3 autoloader data compression is drive dependent The front panel and On board Remote Management will display whether or not compression is enabled Compressing the data means that the drive can write more data to the same amount of tape Compression also increases the performance of the data transfers from or to the SCSI bus Note Compression cannot be changed from the front panel or On board Remote Management of the autoloader To view the compression setting From any page click the Configurations heading The Configurations screen displays Under the Compression heading the current compression setting is displayed as Compression Enabled or Compression Disabled Cleaning Tape To enable or disable the Auto Clean function you must also designate a full slot for the cleaning tape cartridge If a slot has not been designated the box displays None To designate the cleaning tape slot 1 Load a cleaning tape into an empty slot using the Commands page 2 Enable or disable Auto Clean by selecting the check box Note If Auto Clean is disabled the cleaning tape will automatically be ejected via the mailslot Cleaning is managed by the backup package you have installed instead To set Auto Clean Quantum SuperLoader 3 User s Guide 49 Chapter 4 On board Remote Management Configurations Page 50 1 From any page click the Configurations heading The Configurations screen d
108. ion that takes a snapshot of an entire system by writing a volume image to tape sector by sector rather than file by file This method of backup is very fast and allows companies to backup critical information in a limited backup window interface A hardware or software protocol contained in the electronics of the tape controller and tape drive that managed the exchange of data between the drive and computer The most common interfaces for small computer systems are AT IDE and SCSI internal drive A drive mounted inside one of a computer s drive bays Internet A worldwide network of computer servers originally developed by the federal government as a communication system in the event of nuclear war or other wide scale disaster intranet A private version of the Internet that provides a cost effective way to publish critical information and provide an interactive communication path for heterogeneous systems New Template IP J K KB kHz L LAN LCD Glossary Internet Protocol A communications protocol which contains a network address and routes a message to a different network jumper A tiny connector box that slips over two pins that protrude from a circuit board The jumper can be moved to change electrical connectors When in place the jumper connects the pins electrically Some board manufacturers use dual in line package DIP switches instead of jumpers Kilobyte A unit of measure consisting of 1 024 by
109. iption Quantum LTO 5 Read write transfer rate maximum sustained LTO Ultrium 5 media Noncompressed mode 140 MB s Compressed 2 1 typical 280 MB s Burst transfer rate 500 MB s maximum native Average access time 52 seconds from BOT Loading time to BOT for previously written tape lt 19 seconds Unloading time from BOT lt 19 seconds Interface type Serial Attached SCSI SAS Quantum SuperLoader 3 User s Guide 133 LTO 5 Drive Specifications Media Capacity Media Type Capacity LTO Ultrium 5 storage capacity Media Specifications 24 TB with 16 cartridges 48 TB 2 1 typical compression with 16 cartridges Characteristic LTO Ultrium 5 LTO Ultrium 5 formatted capacity 1500 GB noncompressed 3000 GB 2 1 typical compression Basic description Pre formatted servo written metal particle Tape length 846 m 2775 6 ft Cartridge dimensions 10 2 x 10 54 x 2 15 cm 4 x 4 15 x 85 in Read compatibility Write compatibility LTO Ultrium 3 LTO Ultrium 4 and LTO Ultrium 5 LTO Ultrium 4 and LTO Ultrium 5 Shelf life gt 30 years with lt 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction LTO Universal Cleaning cartridge 50 uses 134 Quantum SuperLoader 3 User s Gui
110. is error could be due to one of the following Drive may need to rebuild to directory Drive is having difficulty writing to directory Suggested Actions Following is a list of suggested actions Check for other Write Errors 164 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only e f the problem continues contact customer support Quantum SuperLoader 3 User s Guide 165 Event Error Logs SDLT 600 only 166 Quantum SuperLoader 3 User s Guide Appendix C Regulatory Statements FCC Statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Any changes or modifications made to this equipment may void the user s authority to operate this equipment Operation of this equipment in a residential area may cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference This device complies with Part 15 of the FCC Rules Operation is subject to the following conditions This device may not cause
111. isplays 2 Scroll to Cleaning Tape If a check mark displays in the box next to Auto Clean the option is enabled To disable Auto Clean click the box to remove the check mark If no check mark displays in the box next to Auto Clean the option is disabled To enable Auto Clean click the box to enter a check mark 3 In the Cleaning Tape Location field select the appropriate slot location where you installed the cleaning tape If Auto Clean is disabled cleaning is managed by the backup package you have installed instead 4 Click submit Setting the Magazines This setting is used to report the number of storage elements and the element address to the SCSI host This setting must match the physical configuration in order for correct information to be reported This setting only affects the information reported to the SCSI host This setting does not affect the access to magazine slots from the front panel or On board Remote Management Those interfaces are based on the physical configuration When configured for Both magazines the autoloader always reports 16 storage elements to the SCSI host This allows the removal and reinstallation of magazines without affecting what is reported to the host When configured for Left or Right the autoloader will always report eight storage elements to the SCSI host The element addresses vary depending on which magazine is configured If Left or Right is selected and both magazines are physica
112. it refer to Rack Mounting the Autoloader on page 90 4 Attach the SAS cable to the autoloader connector type SFF 8088 Quantum SuperLoader 3 User s Guide and to the server s SAS host adapter see Connecting SAS and Power Cables on page 20 Chapter 2 Installation and Configuration Choosing a Location 5 Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet see Connecting SAS and Power Cables on page 20 Power the autoloader on to ensure it passes the power on self test POST 6 Install the device drivers see Windows Operating System Support on page 22 Choosing a Location Table 1 Location Criteria The autoloader is designed to fit in a standard 19 inch rack using either the long or short brackets depending on the depth of the rack Choose a location that meets the following criteria see appendix Specifications The autoloader uses standard rack mounting hardware Criteria Description Rack requirements Standard 19 inch rack with 2U of clearance Room temperature 10 35 C 50 95 F Power source AC power voltage 100 127 VAC 200 240 VAC Line frequency 50 60 Hz Note Locate the AC outlet near the autoloader The AC power cable is the product s main disconnect device and must be easily accessible at all times Weight 14 1 kg 31 Ib unloaded 17 2 kg 38 Ib loaded with 2 magazines 16 cartridges Air Quality Mi
113. ive to be read or written to This continues until the backup software stops accessing the drive or until all the cartridges have been sequentially accessed The autoloader does not move the media until the host requests the tape drive to unload Note The loader must be in Sequential mode selected from the Configurations page to use Sequential Operations 1 From any page click the Commands heading The Commands screen displays 2 From the Commands page scroll to Sequential Operations 3 To start Sequential Operations click Start This moves the first available cartridge from the storage slot to the drive To stop Sequential Operations click Stop This removes the cartridge from the drive and places it back into the cartridge s previous storage slot To resume Sequential Operations click Resume This moves the next cartridge to the tape drive Note You must perform a Start or Resume command to load a cartridge into the tape drive before starting a host backup 60 Quantum SuperLoader 3 User s Guide Chapter 5 2 m Administration Q This chapter covers the information needed to interface the Autoloader to the host network The following topics are available Introduction on page 61 Configuring the Autoloader on page 62 Setting Ethernet on page 66 Setting the Change Mode on page 70 Setting Security on page 73 u Setting Magazines on page 73 Setting Pas
114. l of the autoloader see figure4 Quantum SuperLoader 3 User s Guide Figure 4 Cable Connectors Fibre Channel Tape Drive Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Connecting Cables Fibre Channel cable Ethernet cable l Attach the other end of the Fibre Channel cable to the Fibre Channel host Attach one end of your Ethernet cable to the Ethernet port on the back panel of the autoloader for remote management Attach the other end of the Ethernet cable to your host network port or router Attach the female connector of the power cable to the power connector on the back panel of the autoloader see figure2 Plug in the power cable to the nearest properly grounded power outlet Turn on the autoloader by setting the power switch on the back panel to the ON position Turn on any other devices you turned off earlier Check the LCD screen to make sure the autoloader is receiving power If it is not check the power connections and your power source During the power on self test POST both LEDs are illuminated briefly followed by only the Ready Activity LED flashing When the initialization sequence is complete the LCD screen displays the Home screen 19 Chapter 2 Installation and Configuration Connecting Cables Connecting SAS and Power Cables Figure 5 Cable Connectors SAS Tape Drive 20 To connect the SAS and power cables to the autoload
115. le the autoloader Contact customer support CO Unknown Motor Error Power cycle the autoloader Contact customer support DO Magazine Solenoid Bad Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Verify that the magazine slides freely and clicks and locks into place Power cycle the autoloader Try a different magazine f all previous steps fail contact customer support D1 Magazine Present Sensor Bad Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Power cycle the autoloader Make sure that the sensor is not blocked by debris f all previous steps fail contact customer support D2 D4 Position Sensor Bad Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Try a different magazine if possible Power cycle the autoloader f all previous steps fail contact customer support 114 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Tape Drive Logs Error Type Description Suggested Actions D5 DE Cartridge flags located on Check the Task ID in the Hard Error log to determine the magazine may be bad or if the problem is the right or the left magazine t
116. lly installed the front panel and On board Remote Management allow the user access to the other magazine but the SCSI host will not have access To set the Magazines option 1 From any page click the Configurations heading The Configurations screen displays 2 Scroll to Magazines The Magazines options display A check mark displays after the currently enabled mode Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Configurations Page 3 Do one of the following Toleave the Magazines mode unchanged press Esc e To change the Magazines configuration scroll to the setting you want for the autoloader selecting the appropriate check box and then click submit These settings include Both Right and Left The message This will require a power cycle and ISV configuration change Enter To Continue is displayed To continue with the change press submit The message Please power cycle the tape autoloader and reconfigure the ISV app displays Setting the System Time The system time is displayed by On board Remote Management and is used internally for logging events and errors The time will be reset automatically if a time server is configured Otherwise the time must be set through On board Remote Management The time zone setting is not lost when powered off Note If the time was set using On board Remote Management whether connected to a time server or not the autoloader automatic
117. me and Password fields blank To set the Client Authorization Control 1 From any page click the Configurations heading The Configurations screen displays 2 Onthe left hand side of the screen click Security Scroll to Client Authorization Control In this section is a list of the IP addresses that are authorized to perform functions using On board Remote Management for this specific unit There are two sets of IP address boxes You can individually enable disable and configure each set If enabled each set can be used to specify either a range of IP addresses or a pair of specific IP addresses that are allowed to administer this unit A set can also be used to specify a single IP address if the desired IP address is entered into both the a and b portions of the set When a set is used to specify a range of IP addresses the b portion of each address set must be greater than or equal to the a portion of that address set If neither set is enabled any IP client can administer the unit If a single set is enabled only clients that pass the test specified by that set are allowed administrator access If both sets are enabled any client that passes either of the two filter tests can administer the unit The Web server always allows any client to view the status information of the unit regardless of the authorized client list or the overlap control policy 3 Use the drop down box to select Enable or Disabled 4 Type th
118. n If error continues replace the magazine f destination is the tape drive verify the tape drive does not have a cartridge Power cycle the autoloader f error continues contact customer support f the cartridge is in the mailslot opening remove it Verify that the mailslot is fully closed Verify that there is no debris in the mailslot opening A9 Picker Full Look in the front of the autoloader and confirm that the picker is full Contact customer support AA Picker Cartridge Sensor Error Look in the front of the autoloader and confirm the picker is full Contact customer support AB Drive Path Sensor Error Power cycle the autoloader Contact customer support AC Mail Slot Door Sensor Error Insert a cartridge into the autoloader via the mailslot Power cycle the autoloader f all previous steps fail contact customer support Quantum SuperLoader 3 User s Guide 113 Chapter 8 Logs and Troubleshooting Autoloader Logs Error Type Description Suggested Actions AD Mail Slot Solenoid Error Insert a cartridge into the autoloader via the mailslot Power cycle the autoloader f all previous steps fail contact customer support AE Unknown Servo Error Contact customer support AF Error Log Information Event No action required BO BF Error Events related to the picker not rotating or translating properly Power cyc
119. n the front rails see figure 17 Caution Do not release the front end of the autoloader until it can be secured to the rack 96 Quantum SuperLoader 3 User s Guide Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader Figure 17 Sliding Autoloader into Rack Autoloader bracket Support bracket M L 6 While the other installer holds the front end of the autoloader secure the autoloader in the rack by doing the following a Secure the front end of the autoloader to the rack using four rack screws two per tab as shown in figure 18 Tighten the screws just enough to secure the autoloader to the front rails Figure 18 Front Alignment Front rail Autoloader front Rack screws Tab one per side Quantum SuperLoader 3 User s Guide 97 Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader b Install four screws two per side to secure the support brackets to the autoloader brackets see figure 19 Figure 19 Connecting Support Brackets Support bracket Autoloader bracket Screws d d 7 Verify that the autoloader is level Adjust as needed 8 When the autoloader is level tighten all screws securing the autoloader to the rack This includes the following Four screws securing the autoloader tabs to the front rails Four screws securing t
120. nagement Chapter 7 Customer Replaceable Units CRUs includes information about components you can service yourself Chapter 8 Logs and Troubleshooting provides log descriptions troubleshooting information and information on returning the autoloader for service Appendix A Specifications provides autoloader and tape drive specifications Appendix B Drive Error Logs lists tape drive errors and SCSI check condition error logs as well as bugcheck and event error logs for the SDLT 600 only Appendix C Regulatory Statements lists the applicable regulatory statements for the autoloader This document concludes with a glossary and index xvi Quantum SuperLoader 3 User s Guide Preface Notational Conventions This document uses the following conventions Note Notes emphasize important information related to the main topic Caution Cautions indicate potential hazards to equipment and are included to prevent damage to equipment WARNING Warnings indicate potential hazards to personal safety and are included to prevent injury Right side of the autoloader Refers to the right side as you face the component being described Left side of the autoloader Refers to the left side as you face the component being described Power cycle Means to turn the autoloader or system on then turn them off or off then on Dimensions in figures All dimensions are
121. nd had an incorrect parameter defined and you will need to review the actual command and parameter to determine what was wrong This is not logged in the drive logs Quantum SuperLoader 3 User s Guide 145 Tape Drive Error Logs Sense Key Definition 6h Unit Attention A condition exists that impacts the drive s functionality Examples include a SCSI Bus reset or a transition from Ready to Not Ready A reset is required because Mode Page setting may change after a reset and the host will need to know that This sense key is not logged in the drive logs 7h Data Protected The media currently in the drive is write protected This can be a hardware write protect or software This sense key is not logged in the drive logs 8h Blank Check While reading writing or doing a search on the media that the drive encountered a EOD mark or a long gap was detected A long gap may be the result of a drive stopping the write command without doing the proper command termination This sense key is not reported in the drive logs Bh Aborted Command Command aborted Generated when the drive aborts a command Dh Volume Overflow The tape drive has reached the physical EOT and can no longer write data to the tape This sense key is not reported in the drive logs Eh Miscompare During the drive self tests the drive detected a data miscompare while executing the internal test This error would be an indicator that the drive should be ret
122. ng 1 Inspect the shipping box for damage If you notice any damage report it to the shipping company immediately 2 Open the shipping box and remove the accessories package Set the accessories package aside for now 3 Lift the autoloader and padding out of the box and place it on the work surface top facing up Do not set the autoloader on either end or sides Quantum SuperLoader 3 User s Guide 13 Chapter 2 Installation and Configuration Rack Mounting the Autoloader 4 Carefully remove the shipping padding from the left and right sides of the autoloader Then remove the bag from the autoloader 5 Save the packing materials in case you need to move or ship the autoloader in the future Accessories The following accessories are shipped with the Quantum SuperLoader 3 autoloader with a SCSI Fibre Channel or SAS interface Quantum SuperLoader 3 Quick Start Guide SCSI tape drive kits SCSI host or server cable SCSI terminator not included with Serial Attached SCSI Fibre Channel tape drive kits Fibre Channel cable Hardware to rack mount the autoloader T8and T10 TORX L Key drivers One magazine blank Power cable Documentation CD containing all documentation in Adobe Portable Document Format PDF Bar code labels Rack Mounting the Autoloader To rackmount the autoloader you need to select an open 2U computer rack location near the server that will host the autoloader For instru
123. nimize sources of particulate contamination Avoid areas near frequently used doors and walkways cooling or exhaust vents stacks of supplies that collect dust printers and smoke filled rooms Caution Excessive dust and debris can damage tapes and tape drives Humidity 20 8096 RH non condensing 10 Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration UL Requirements Criteria Description Clearance Back Minimum of 43 2 cm 17 in Front Minimum of 68 6 cm 27 in Sides Minimum of 5 08 cm 2 in UL Requirements Elevated Operating Ambient Temperature Reduced Air Flow Mechanical Loading Overloading the Circuit Reliable Earthing Grounding When installed in a closed multi unit rack assembly the operating ambient temperature of the rack environment may be greater than the room ambient Therefore consideration should be given to installing the equipment in an environment compatible with the manufacturer s maximum recommended ambient temperature Installation of the equipment in a rack should be such that the amount of air flow required for safe operation of the equipment is not compromised Mounting of the equipment in a rack should be such that a hazardous condition is not achieved due to uneven mechanical loading Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on o
124. ntacting Customer Support The tape drive responds on the SCSI bus to the host but the autoloader does not respond Verify that the autoloader LUN is set to 1 To do this select Status on the LCD front panel then select Drive and then Status Go to the Configuration menu and verify that the mode is set to Random If the SCSI ID is unique check SCSI cables and terminators Verify that the host application and the device drivers are installed with the most current patches to support the autoloader The autoloader does not communicate with the host system via the Ethernet Verify that the Ethernet cable is connected to the correct hub Verify the Ethernet configuration settings via the front panel LCD If the DHCP server is available Ethernet status should indicate DHCP otherwise you must set a unique IP address and a subnet mask Power off the autoloader by turning off the system from the front panel LCD and turning it back on Contact customer support The application software reports a failure locating a piece of media or fails to move a piece of media as requested Use the On board Remote Management tool and verify that the media is in the expected location internal to the autoloader Issue a System Reset either by using On board Remote Management Diagnostics page System Reset or by turning the power off from the front panel Contact customer support The application software reports an error
125. ntum SuperLoader 3 User s Guide Table 9 Log Retrieval Methods Retrieving the Hard Log Chapter 8 Logs and Troubleshooting Autoloader Logs Hard Logs The Hard Log is used for troubleshooting purposes and is described in Retrieving the Hard Log Entries in the Hard Log represent errors that were not recovered during normal retry operations The following table indicates the ways in which you can retrieve each log type Log Type http Front Panel SCSI Soft Yes Yes No Update Yes Yes No Shadow Yes No No Boot Yes No No OEM Yes No Yes ID Yes No Yes Hard Yes Yes Yes Each log records information such as time of the event error codes and context information The key fields are the Time Stamp on page 107 in order to correlate the event with a possible application interruption and the Error Type on page 109 for which the event was logged Partial information from the Hard Log can be retrieved from the front panel The front panel displays only the most important information You can retrieve complete Hard Log information through On board Remote Management Whenever the autoloader generates a Hard Log On board Remote Management automatically displays the log information For front panel retrieval you must request the information By interpreting the information in this log you can determine how to troubleshoot errors Quantum SuperLoader 3 User s Guide 105 Chapter 8 Logs and Troubl
126. o This continues until the backup sequentially accessed The autoloader does not move the media until the host requests the tape drive to unload the tape via a SCSI unload command Note In Sequential mode the medium changer does not appear in the Device Manager The medium changer will reappear in Device Manager if you return the system to Random mode This is to allow for operating systems that do not support multiple LUNS In Seq Cycle mode which is an option of the Sequential mode the autoloader automatically starts over with magazine slot 1 when the last cartridge is used slot 16 or highest filled slot If this change mode is not set the autoloader stops when the last cartridge available has been used In Seq Cycle mode the autoloader continues to cycle until a user stops it To set the Change Mode 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Change Mode and then press Enter the mode options appear A check mark appears next to the currently enabled mode 3 Do one of the following Toleave the mode the same press Escape To modify the change mode scroll to the mode to which you want to set the autoloader and press Enter Reboot to enable new mode appears on the LCD 4 Press and hold the power button on the front panel until System Shutdown wait 60 sec appears on the LCD Power Off appears on the LCD and the autoloader shuts off Quantum Super
127. o the autoloader chassis with the four screws supplied Contact customer support The front panel does not display information but light indicators above the front panel are turned on Connect to the autoloader using On board Remote Management with an Ethernet connection and issue a System Reset from the Diagnostics page Verify that the drive carrier assembly is locked into the autoloader chassis with the four screws supplied On the front panel press and hold the power switch for 15 seconds then turn the rear power switch off Wait 60 seconds and turn the rear power switch back on Contact customer support The autoloader does not communicate with the host system via the SCSI bus Verify that the SCSI cables are connected to the rear of the autoloader and that the correct LVD host controller card is installed Verify that the SCSI cables are not damaged or crimped and the total SCSI cable length is not exceeding the maximum required length Verify that a LVD SCSI terminator is attached to both the first and last SCSI device on the SCSI bus Verify that the autoloader SCSI ID is set to a unique SCSI ID that is not used by any other SCSI device on the same SCSI bus Issue a System Reset either by using On board Remote Management Diagnostic page or by turning off power from the front panel Contact customer support Quantum SuperLoader 3 User s Guide 101 Chapter 8 Logs and Troubleshooting Before Co
128. oader consists of the following steps which are explained in more detail later in this section 1 Prepare to install your new Quantum SuperLoader 3 autoloader see Choosing a Location on page 10 2 Identify the accessories that come with the autoloader see Accessories on page 14 3 Install the autoloader in a computer rack or select a table or desktop near the host server If installing a rack mount unit refer to Rack Mounting the Autoloader on page 90 4 Attach the Fibre Channel cable to the autoloader and a Fibre Channel switch or the server s Fibre Channel host adapter see Connecting Fibre Channel and Power Cables on page 18 5 Attach the power cable to the autoloader and plug in the power cable to the nearest power outlet see Connecting Fibre Channel and Power Cables on page 18 Power the autoloader on to ensure it passes the power on self test POST 6 Install the device drivers see Windows Operating System Support on page 22 SAS Interface Installing the Serial Attached SCSI SAS autoloader consists of the following steps which are explained in more detail later in this section 1 Prepare to install your new Quantum SuperLoader 3 autoloader see Choosing a Location on page 10 2 Identify the accessories that come with the autoloader see Accessories on page 14 3 Install the autoloader in a computer rack or select a table or desktop near the host server If installing a rack mount un
129. om To scroll to the location to which you want to move the cartridge Slots that are occupied by a data cartridge are indicated by an asterisk Press Enter Press Enter If you select an empty location No Source Element displays on the LCD Choose a different location If you select a location that is already occupied Destination Full displays on the LCD Choose a different location Quantum SuperLoader 3 User s Guide Ejecting a Single Cartridge Chapter 3 Operating the Autoloader Using Cartridges When you want to remove a single cartridge from the autoloader you can specify the cartridge you want by bar code or location or choose the cartridge currently in the tape drive To eject a cartridge by bar code if you have a bar code reader 1 2 3 From the main menu scroll to Commands and then press Enter From the Commands submenu scroll to Eject and then press Enter From the Eject submenu scroll to Tape scroll to Mailslot and then press Enter Scroll to By Barcode A bar code label displays Scroll to the label that corresponds to the cartridge you want to eject Press Enter To eject a cartridge by location 1 2 3 From the main menu scroll to Commands and then press Enter From the Commands submenu scroll to Eject and then press Enter From the Eject submenu scroll to Tape scroll to Mailslot and then press Enter Scroll to By Location Slots that are occupied by a data cart
130. ompressed 2 1 typical 259 2 GB hr Burst transfer rate 160 MB s Average access time 79 seconds from BOT Loading time to BOT for previously written 40 seconds maximum tape Unloading time from BOT 20 seconds maximum Interface type Low voltage Differential LVD 16 bit Ultra 160 SCSI 3 138 Quantum SuperLoader 3 User s Guide Media Capacity SDLT 600 Drive Specifications Media Type Capacity SDLT II storage capacity 4 7 TB noncompressed with 16 cartridges 9 4 TB 2 1 typical compression with 16 cartridges Media Specifications Characteristic SDLT Il SDLT Il formatted capacity 300 GB noncompressed 600 GB 2 1 typical compression Basic description Advanced metal particle Tape length 630 m 2 066 ft Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility SDLT I SDLT II Shelf life gt 30 years with lt 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction SDLT Cleaning cartridge life 15 uses Quantum SuperLoader 3 User s Guide 139 DLT S4 Drive Specifications DLT S4 Drive Specifications Description Quantum DLT S4 Read write transfer rate maximum sustained DLTtape S4 media Noncompressed mode 216 GB hr Compressed 2 1 typical 432 GB hr B
131. on on the front panel until System Shutdown wait 60 sec displays on the LCD Power Off displays on the LCD then the autoloader shuts off Press the power button again to power on the autoloader The new SCSI ID is now in effect SAS Autoloader If you have an autoloader with a SAS tape drive SAS replaces SCSI ID To set or change the SAS parameters to enable or disable transport layer retries TLR 1 2 3 6 7 If the main menu is not already visible press Enter On the main menu scroll to Configuration and press Enter On the Configuration submenu scroll to SAS Interface and press Enter Scroll to the parameter you want to set or change Enable or Disable transport layer retries then press Enter Press and hold the power button on the front panel when Please Cycle Power displays on the LCD Power Off displays on the LCD then the autoloader shuts off Press the power button again to power on the autoloader The new SAS parameters are now in effect Fibre Channel If you have an autoloader with a Fibre Channel tape drive Fibre Channel Autoloader replaces SCSI ID Note In a native Fibre Channel device dynamic World Wide Naming is supported Quantum SuperLoader 3 User s Guide 65 Chapter 5 Administration Setting Ethernet To set or change the Fibre Channel parameters 1 If the main menu is not already visible press Enter 2 On the main menu scroll to Configuration and press Enter
132. ore it in a magazine slot To insert a cartridge into the tape drive 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Enter and then press Enter 3 From the Enter submenu scroll to To Drive and then press Enter The message Insert Tape Push Until Prompted displays on the LCD Note After Insert Tape Push Until Prompted displays on the LCD insert the cartridge After approximately 5 seconds the system automatically verifies that a cartridge is inserted and continues the process The message Tape Loaded displays when successfully completed Note For the autoloader push the cartridge in until it stops The cartridge will be about 3 inches 7 5 cm inside the mailslot This may require that you push and have your fingers well within the mailslot opening After insertion the end of the cartridge will be visible at the back of the mailslot opening 4 Once you have inserted the cartridge press Enter Note If the insert cartridge function fails the cartridge ejects and you will have to repeat steps 3 and 4 again The message Missed Tape displays 5 Press Exit to clear the command and return to the menu To insert a cartridge into a magazine slot 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Enter and then press Enter 3 From the Enter submenu scroll to To Location and then press Enter The messag
133. ors There errors will result in Tape Drive Read Write Errors Table 25 Drive Servo Error Block Descriptor Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Log Type 2 3 Drive Error Code Drive Status MSW 4 Drive Status LSW 154 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only 5 Track Number 6 Physical Block Number PBN 7 11 12 Power on Hours LSW Power on Hours MSW 13 Head Wear Hours 14 POST Flags MSW 15 POST Flags LSW 16 36 Table 26 Drive Servo Error Field Descriptions Field Description Description Value Calibration Failure 0x15 Drive Command 0x09 Time Out Controller to Drive OKOA Interface Drive Command 0x21 Time Out Drive Event 0x20 Drive Error Code Error code from Servo processor Major Error Code Description Possible Action 0000h 001Fh Power on Self Test Check Power Error Check Post Flags Quantum SuperLoader 3 User s Guide 155 Event Error Logs SDLT 600 only Field Description 0020h 003Fh Initialization Errors Check Power If Repeating ensure no media loaded No Media and repeat drive replacement 0040h 004Fh Cartridge Insertion Errors Check Cartridge Extraction Errors 0050 005F Cartridge Unload Check Cartridge Leaders Errors 0060h 006F Cartridge Unload Check Cartridge Leaders Errors 0070 007F Cartridge Check Cartridg
134. panel provided there is no cartridge already in the drive You can also load a tape cartridge into a magazine slot provided there is no cartridge already in the slot This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device The Quantum SuperLoader 3 LTO 2 autoloader is equipped with a Quantum LTO 2 tape drive and contains up to sixteen Ultrium 2 data cartridges when utilizing two magazines providing a compressed capacity of 6 4 Terabytes and a sustained data transfer rate of 93 6 GB per hour native or as high as 187 2 GB per hour compressed assuming 2 1 compression The autoloader is compatible with the most popular operating systems and environments supporting a Ultra 160 SCSI 3 LVD interface but Quantum SuperLoader 3 User s Guide SuperLoader 3 LTO 3 and LTO 3 Model B SuperLoader 3 LTO 4 and LTO 4 Model B Chapter 1 Introduction Overview requires direct support from the operating system or a compatible backup application to take full advantage of its many features This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device It is also available as a Fibre Channel or Serial Attached SCSI SAS data storage device The Quantum SuperLoader 3 autoloader is equipped with a LTO 3 tape drive and contains up to sixteen Ultrium 3 data cartridges when utilizing two magazines providing a compressed capacity of 12 8 Terabytes and a sus
135. perating systems and environments supporting a Ultra 320 SCSI 3 LVD interface but Quantum SuperLoader 3 User s Guide 3 Chapter 1 Introduction Overview SuperLoader 3 LTO 5 SuperLoader 3 VS160 SuperLoader 3 DLT V4 AB requires direct support from the operating system or a compatible backup application to take full advantage of its many features This autoloader is a Serial Attached SCSI SAS data storage device The Quantum SuperLoader 3 autoloader is equipped with a LTO 5 tape drive and contains up to sixteen Ultrium 5 data cartridges when utilizing two magazines providing a compressed capacity of 48 Terabytes and a sustained data transfer rate of 500 GB per hour native or as high as 1000 GB per hour compressed assuming 2 1 compression The autoloader is compatible with the most popular operating systems and environments supporting a SAS interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device The Quantum SuperLoader 3 VS160 autoloader is equipped with a Quantum VS160 tape drive and contains up to sixteen Quantum VS1 data cartridges when utilizing two magazines providing a compressed capacity of 2 5 TB and a sustained data transfer rate of 28 8 GB per hour native or as high as 57 6 GB per hour compressed assuming 2 1 compres
136. point The slot that is occupied by a cleaning cartridge is indicated with an at sign Scroll to the slot containing the cartridge for which you want to see the label or the cartridge you want to move and then press Enter The Element Status screen displays the bar code label for that cartridge A move command also displays on the screen Note The Move command displays only if the security is disabled or if you are logged in as Administrator or Operator If you want to move the cartridge scroll until the location you want to move to displays under To and then press Enter If you do not want to move the cartridge press Escape Viewing Tape Drive To view the tape drive status Status 1 2 3 Quantum SuperLoader 3 User s Guide From the main menu scroll to Status and then press Enter From the Status submenu scroll to Drive and then press Enter From the Drive submenu scroll to Status and then press Enter 39 Chapter 3 Operating the Autoloader Viewing Status Information Table 4 Drive Status Fields Viewing Tape Drive Version Table 5 Drive Version Fields Viewing Ethernet Information A list of messages displays These messages may include Field Description SCSI ID or Fibre Channel Indicates the drive s SCSI ID number or a Fibre Channel drive SAS Interface Indicates a SAS drive Loader LUN Indicates the Logical Unit Number LUN of the
137. quare meters 3 4 square feet 122 Quantum SuperLoader 3 User s Guide Autoloader Performance Specifications Autoloader Performance Specifications Maximum data transfer rate LTO 2 Drive Native 93 6 GB hr Compressed 187 2 GB hr assuming 2 1 compression ratio LTO 3 Drive Native 245 GB hr Compressed 490 GB hr assuming 2 1 compression ratio LTO 4 Drive Native 432 GB hr Compressed 864 GB hr assuming 2 1 compression ratio LTO 5 Drive Native 500 GB hr Compressed 1 TB hr assuming 2 1 compression ratio VS160 Drive Native 28 8 GB hr Compressed 57 6 GB hr assuming 2 1 compression ratio DLT V4 Drive Native 36 GB hr Compressed 72 GB hr assuming 2 1 compression ratio SDLT 600 Drive Native 129 6 GB hr Compressed 259 2 GB hr assuming 2 1 compression ratio DLT S4 Drive Native 216 GB hr Compressed 432 GB hr assuming 2 1 compression ratio Drive Type only one type per unit not interchangeable 1 Quantum LTO 2 half height drive or 1 LTO 3 drive or 1 LTO 4 drive or 1 LTO 5 drive or 1 Quantum VS160 drive or 1 Quantum DLT V4 drive or 1 Quantum SDLT 600 drive or 1 Quantum DLT S4 drive Quantum SuperLoader 3 User s Guide 123 Autoloader Performance Specifications MCBF 100 000 cycles Typical cycle time All Drive Types 40 seconds One cycle consists of moving a cartridge from the tape drive to a magazine slot selecting ano
138. r 3 User s Guide V Contents Introd ctiOD seen X eee ee eee ede ke 61 Configuring the Autoloader 62 SCSI Autoloader 64 SAS Autoloader 65 Fibre Channel Autoloader 65 Setting Ethernet ec sese Re dev ee erent bees eee ee EE 66 Setting the IP Address 67 SettingtheSubnetMask 68 SettinganiPGateway 68 System TIME 22 eet eeeee de Rode Se pe SAA MINA CERES 69 SettingtheTimeZone 69 Setting the Date and Time 70 Setting the Change Mode 70 Sequential Mode Operations 72 Setting Security AI daa aa EWERRERPRDPRERE X Eas 73 Setting Magazines 73 SettingPasswords 74 Getting Lost Passwords 75 Chapter 6 Diagnostics 77 Power on Self Test POST 77 Performing a POST 0 00 ce eee sees 78 Interpreting the POST Results 79 Diagnostic Tests from the Front Panel 79 Setting the Security 80 Stopping a Diagnostic Test 80 Front Panel Diagnostic Tests
139. rack 1 Make sure you have the following tools and parts 2 Phillips screwdriver Level The following autoloader accessory kit parts see figure 13 Four autoloader brackets two long and two short to accommodate different rack depths Use the short autoloader brackets 74 60604 03 unless the distance from the front mounting rail to the rear mounting rail is less than 30 25 in 76 84 cm Two support brackets 74 60605 01 Quantum SuperLoader 3 User s Guide Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader Eight 10 32 x 1 4 inch button head screws for the support brackets four per support bracket The following parts shipped with your rack and are not supplied by Quantum Eight clip nuts Eight screws Figure 13 Required Parts for Installation Support brackets Short autoloader 74 60605 01 brackets 74 60604 03 Long autoloader brackets 74 60604 01 Support bracket screws 2 Install two clip nuts 1 75 in 44 45 mm apart onto each of the four rails of the rack making sure that you install each pair of clip nuts at exactly the same level see figure 14 Quantum SuperLoader 3 User s Guide 93 Chapter 7 Customer Replaceable Units CRUs Rack Mounting the Autoloader Figure 14 Installing Two Clip Nuts Clip nut Outer covers 1 75 in of the rack 44 45 mm Rail Clip nut 3 Select the long or short
140. rate maximum Noncompressed 36 GB hr sustained SDLT Il media Compressed 2 1 typical 72 GB hr Burst transfer rate 160 MB s Average access time 84 seconds from BOT Loading time to BOT for previously written 70 seconds maximum tape Unloading time from BOT 22 seconds no brush 61 seconds brush Interface type Ultra 160 SCSI 3 LVD 136 Quantum SuperLoader 3 User s Guide Media Capacity DLT V4 Drive Specifications Media Type Capacity DLTtape VS1 storage capacity 5 1 TB noncompressed with 16 cartridges 10 2 TB 2 1 typical compression with 16 cartridges Media Specifications Characteristic VS1 DLTtape VS1 formatted capacity 160 GB noncompressed 320 GB 2 1 typical compression Basic description Metal particle Tape length 562 9 m 1 847 ft Cartridge dimensions 10 41 x 10 41 x 2 54 cm 4 1 x 4 1 x 1 0 in Read compatibility DLT V4 DLT VS160 DLT VS80 DLT1 Write compatibility DLT VA Shelf life gt 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life up to 200 uses DLT VS1 Cleaning cartridge life 20 uses Quantum SuperLoader 3 User s Guide 137 SDLT 600 Drive Specifications SDLT 600 Drive Specifications Description Quantum SDLT 600 Read write transfer rate maximum sustained Noncompressed mode 129 6 GB hr SDLT II media C
141. rdianlnformation Index aspx For further assistance or if training is desired contact Quantum Customer Support Center United States 800 284 5101 toll free 949 725 2100 EMEA 00800 4 782 6886 toll free 49 6131 3241 1164 APAC 800 7826 8887 toll free 603 7953 3010 For worldwide support http www quantum com ServiceandSupport Index aspx Quantum SuperLoader 3 User s Guide xix Preface Worldwide End User For more information on the Quantum Worldwide End User Standard Product Warranty Limited Product Warranty http www quantum com pdf QuantumWarranty pdf XX Quantum SuperLoader 3 User s Guide Chapter 1 Introduction Overview Data backup is essential to protect irreplaceable information Backing up data to magnetic tape is an easy cost efficient method used by many small and medium businesses However most enterprises have so much data that a single backup tape is not enough the information has to be spread across numerous tapes To avoid constantly changing tapes manually many tape backup systems include a Quantum SuperLoader 3 autoloader Each autoloader is a robot that includes a tape drive and one or two magazines for tape cartridges The user s application can automatically load and unload tape cartridges as required for data backup or data retrieval Quantum SuperLoader 3 autoloaders provide a compact high capacity but low cost method for simple una
142. re that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please visit the Quantum Web site at http qcare quantum com or contact your local government authority your household waste disposal service or the business from which you purchased the product Quantum SuperLoader 3 User s Guide 171 Disposal of Electrical and Electronic Equipment 172 Quantum SuperLoader 3 User s Guide New Template Glossary access Read write or update information on a storage medium such as tape access time The interval between the time a request for data is made by the system and the time the data is available from the drive allocation The process of assigning particular areas of the media to particular data or instructions archiving The removal of data from the computer system on to secondary storage media that is safely stored away autoloader A robot that includes one tape drive and one or more magazines of tape cartridges Autoloaders are used for unattended data backup backup A copy of a file directory or volume on a separate storage device from the original for the purpose of retrieval in case the original is accidentally erased damaged or destroyed backward compatibility The ability of a current drive product to read tapes written on earlier model drives base plate An aluminum die casting that acts
143. rent IP address MAC address and the speed setting for the Ethernet connection In the Set IP section if a check mark displays in the box next to DHCP the dynamic IP address option is enabled This means that with every reset of the system the IP address may change depending on the network administrator s settings To Set IP address 1 Clear the check box to remove the check mark from the DHCP field if applicable 2 Inthe IP address fields type the static IP address using the Tab key to move from box to box 3 If no check mark displays in the box next to DHCP the static IP address option is enabled To change a static IP address type in the new address in the IP address fields using the Tab key to move from box to box 4 To change the IP address from a static address to a dynamic address click the box next to DHCP To Set Network Configuration 1 To change the values of the subnet mask gateway Simple Network Management Protocol SNMP server or the time server type in the new address using the Tab key to move from box to box 2 Click submit Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Configurations Page Setting Security Options When you enable the security option users must enter a password to access the autoloader s front panel functionality A password allows either administrator level access or operator level access see Setting Security on page 73 To set secu
144. repeated events appear in the Hard Errors log power cycle the autoloader Repeat test after power cycle If all previous steps fail contact customer support A5 Source Element Empty Verify that the expected source really does have a cartridge If the source is a magazine replace the cartridge in that slot with a different cartridge and try again If error continues replace the magazine If source is the tape drive verify the tape drive has a cartridge and it was ejected Power cycle the autoloader If the error continues contact customer support A6 Source Magazine Missing Verify that the magazine is installed correctly into the autoloader Remove and reinsert the magazine again Try a second magazine if possible Power cycle the autoloader If the error continues contact customer support 112 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Autoloader Logs Error Type Description Suggested Actions A7 Mailslot full Verify that the magazine is installed correctly in the autoloader Remove and reinsert the magazine again Try a second magazine if possible Power cycle the autoloader f all previous steps fail contact customer support A8 Destination Element Full Verify the expected destination really does not have a cartridge If destination is a magazine install and remove a cartridge from the selected slot and try agai
145. ridge are indicated by an asterisk The slot that is occupied by a cleaning tape is indicated with an at sign if Auto Clean is enabled Scroll to the slot containing the cartridge you want to eject Press Enter The cartridge you want is ejected from the mailslot To eject a cartridge from the tape drive 1 2 3 From the main menu scroll to Commands and then press Enter From the Commands submenu scroll to Eject and then press Enter From the Eject submenu scroll to Cartridge and then press Enter 4 Scroll to From Drive and then press Enter Quantum SuperLoader 3 User s Guide The cartridge you want is ejected from the mailslot 31 Chapter 3 Operating the Autoloader Using Magazines and Magazine Blanks Using Magazines and Magazine Blanks Figure 7 Left Magazine 32 Inside edge view of left magazine Outside edge view of left magazine E Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader Using Magazines and Magazine Blanks The autoloader will not run unless both magazine openings are properly closed One way that you can close the openings is to use two magazines If you use only one magazine then you must fill the other magazine opening with a magazine blank for the unit to become operational Note Magazines magazine blanks and magazine handles are not interchangeable between drive types Please order the appropriate part numbers when replacing these items
146. right hand magazine To remove the left hand magazine using the Load Unload command you must 1 Remove the right magazine 2 Replace the right magazine with a magazine blank 3 Issue the Load Unload command again The system will then eject the left magazine 4 If you want to have the magazine in the right hand bay replace the magazine blank in the right hand bay with a cartridge magazine Installing a Magazine To install a magazine into the autoloader 1 Grasp the magazine by the handle with one hand and support it underneath with the other hand 2 Slide the magazine into the magazine bay until it clicks Make sure that you position the magazine correctly It should slide into the magazine bay smoothly If you meet resistance verify the orientation of the magazine The magazine is correctly installed when you feel it click into place and the front is flush with the front panel Left Mag Inserted or Right Mag Inserted displays on the LCD The autoloader automatically proceeds to run an inventory Caution Be careful not to turn the knob on the side of the magazine while the magazine is partially inserted into the autoloader Doing so may cause damage to the magazine or the autoloader Manually Operating the The following section describes how to operate a magazine Magazine There are two knobs located on each end of the magazine You can move the slots within the magazine by turning these two knobs
147. rity 1 5 From any page click the Configurations heading The Configurations screen displays On the left hand side of the screen click Security The System Security section of the screen displays To enable front panel security select the check box next to Front Panel Security Enabled If the check box is blank the security option for the front LCD panel is not enabled Click submit To reset the front panel password 1 4 From any page click the Configurations heading The Configurations screen displays On the left hand side of the screen click Security Select the check box next to Reset Front Panel Password A check mark displays Click submit To set User Administration 1 UJ N o wu 4A Quantum SuperLoader 3 User s Guide From any page click the Configurations heading The Configurations screen displays On the left hand side of the screen click Security From the drop down list next to Select User Type select Operator 1 Operator 2 Administrator 1 or Administrator 2 In the Username field enter a user name In the Password field enter the new password In the Verify Password field re enter the same new password Click submit 53 Chapter 4 On board Remote Management Configurations Page 54 Note To view the list of currently defined users click submit with Select User Type Note To delete a user Select User Type and click submit with the User Na
148. rive logs a Hard Event it will increment this count as well SCSI Check Condition Error Logs Table 14 SCSI Check Condition Error Log Field Descriptions In addition to these main fields each type of log contains specialized fields including SCSI Check Condition Error Logs Bugcheck Error Logs SDLT 600 only on page 147 and Event Error Logs SDLT 600 only on page 149 SCSI Check Condition Error logs record SCSI events that have been sent to the host in response to a command not completing successfully These logs may be related to the events logged prior to this entry indicating that the event created a check condition that the host should know about Field Description Media ID MID A Media ID which is an internal identification number written to the media the first time the media is used to aid in tracking the media to the different events This ID does not correlate to any media ID used by application software Quantum SuperLoader 3 User s Guide Tape Drive Error Logs Field Description Sense Key The SCSI equivalent of Sense Key as defined by the SCSI standard ASC ASCQ The SCSI equivalent of Additional Sense Code ASC and Additional Sense Code Qualifier ASCQ as defined by the SCSI standard Table 15 Sense Key Field Definitions Sense Key Definition Oh No Sense This is an indicator that the drive did not have an error but that the host system may ha
149. rogress When the test completes either the message Test Successful displays or the message Test Failed and an error code displays Proceed to Step 4 If you are not logged in you will be asked to enter the Administrator password Do the following a From the front panel enter the Administrator password by using the Up and Down scroll arrows to select each digit and then press Enter to move to the next digit To move to the previous 81 Chapter 6 Diagnostics On board Remote Management Diagnostic Tests digit press Escape When you have entered the entire six digit password you will be asked to press Enter one more time to submit the password If the password is incorrect you will be asked to re enter it using the same procedure Otherwise you will be returned to the Diagnostics menu Press Enter to run the desired test The message Running Test displays while the test is in progress To stop the test prematurely see Stopping a Diagnostic Test When the test completes either the message Test Successful displays or the message Test Failed and an error code display 4 If the test is successful press Enter to return to the Diagnostics test menu For detailed results of a test use On board Remote Management to retrieve the diagnostic test status see Diagnostics Using On board Remote Management On board Remote Management Diagnostic Tests Diagnostics Using On board Remote Management 82 You can per
150. rrounded by asterisks to locate and reset your password This is your realm number Quantum SuperLoader 3 User s Guide 75 Chapter 5 Administration Setting Passwords 76 Quantum SuperLoader 3 User s Guide Chapter 6 Diagnostics This chapter provides troubleshooting information that might be helpful with problems encountered during autoloader operation Power on Self Test POST Diagnostic Tests from the Front Panel On board Remote Management Diagnostic Tests Power on Self Test POST This section describes the POST and its various tests and also explains how to perform diagnostic tests from the front panel and from the On board Remote Management interface The Power on Self Test POST and diagnostic tests are helpful tools for testing the autoloader s functionality and for troubleshooting errors With the results from the POST and diagnostic tests you can determine how well the autoloader is working and locate any problems Every time you turn on the autoloader the POST checks all of the autoloader s basic components If you experience problems with the autoloader the POST is a good method to determine if any major parts are malfunctioning Quantum SuperLoader 3 User s Guide 77 Chapter 6 Diagnostics Power on Self Test POST Table 7 POST Descriptions POST Test Description MICROP Tests the microprocessor s general purpose registers IRAM Tests the microprocessor s internal RAM Addr Lin
151. rs or a Fibre Channel or SAS connector Fan vent Power connector Remote management Ethernet connector wu BR WwW N Power switch Note If the cover must be taken off there are 26 screws that need to be removed 16 Quantum SuperLoader 3 User s Guide Chapter 2 Installation and Configuration Connecting Cables Connecting Cables Connecting SCSI and Power Cables Figure 3 Cable Connectors SCSI Tape Drive To connect the SCSI and power cables to the autoloader follow these steps 1 Shut down and turn off the selected server Turn off all attached accessory devices such as printers and other SCSI devices 2 Attach one end of the SCSI cable included in the accessory kit to one of the connectors on the back panel of the autoloader see figure3 gt SCSI terminator SCSI cable Ethernet cable 3 Attach the other end of the SCSI cable to the connector on the SCSI host adapter or to the connector on the previous device on the SCSI bus If the supplied SCSI cable does not fit the connector on your SCSI host adapter you either have an incompatible SCSI host adapter or you need to purchase a cable adapter Contact your service representative or your SCSI host adapter manufacturer for information Quantum SuperLoader 3 User s Guide 17 Chapter 2 Installation and Configuration Connecting Cables 11 Attach the terminator to the remaining SCSI connector on
152. rvice the unit yourself the power cable must be removed from the unit and the electrical outlet before removing the cover Failure to do so may cause severe bodily injury or damage to the equipment Table 8 Probable Cause and Possible Solutions Problem Suggested Action The front panel does not display information The user starts a code update from the front panel without inserting a tape The connection to the LCD has failed Use On board Remote Management to troubleshoot error Power cycle the unit The autoloader does not respond on the front panel SCSI bus or Ethernet Bug checks appear immediately after loading a new version of firmware The firmware is corrupted Reload the firmware The autoloader is operating slowly The autoloader is incorrectly configured for the operating system Go to www quantum com for compatibility requirements The autoloader does not turn on The power cable or source is malfunctioning The autoloader is incorrectly configured Check all outlets and power cables for proper connection Contact customer support 100 Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Before Contacting Customer Support The front panel and light indicators do not turn on Verify that the autoloader is plugged in Verify that the power switch on the back is turned on Verify that the drive carrier assembly is locked int
153. s dealing with the tape drive The following topics are available Tape Drive Error Logs e SCSI Check Condition Error Logs on page 144 Bugcheck Error Logs SDLT 600 only on page 147 Event Error Logs SDLT 600 only on page 149 Tape Drive Error Logs The tape drive generates six types of logs For troubleshooting errors you will only use SCSI Check Condition Error logs Bugcheck Error logs and Event Error logs Error Log Display Partial information about tape drive error logs can be retrieved from WI SCSI All tape drive error logs contain three main fields Event Log Number Event Number or Name and POH PC Quantum SuperLoader 3 User s Guide 143 Tape Drive Error Logs Table 13 Error Log Display Field Descriptions Field Description Event Log Number A sequence number that indicates the order in which the event was logged Event Number or Name This field appears in every event log but varies depending on the event type This field indicates the type of log POH PC The tracking information for how many power on hours POH the drive has had since it was shipped This is how many hours the drive has had power applied regardless of the number of times it is turned on and off POH is updated once every 60 minutes that the drive has had power applied to it without interruptions Power cycles PC is how many times the drive has experienced a power on cycle Each time a d
154. s each magazine slot the drive the picker and the mailslot to determine if a cartridge is present If so it also reads the bar code label if available If you need to run an inventory in addition to this you can do so manually Note No bar code labels can be read if there is a tape in the picker To perform an inventory manually 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Inventory and then press Enter The autoloader scans the bar codes of all the cartridges present Data Compression Compressing the data means that the autoloader can write more data to the same amount of tape Compression also increases the performance of the data transfers from or to the SCSI bus The data Quantum SuperLoader 3 User s Guide 41 Chapter 3 Operating the Autoloader Data Compression compression is drive dependent and cannot be set from the front panel or On board Remote Management Your backup application package may also have information on compression The front panel display will indicate whether data compression is Enabled or Disabled 42 Quantum SuperLoader 3 User s Guide DD G Chapter 4 On board Remote 9 f Management Q This chapter covers the operation configuration and troubleshooting of the autoloader Remote Management Unit RMU The following topics are available On board Remote Management Overview e Configurations Page on page 46 Updates Pa
155. s in the Process of Initializing typical after power on or a total drive reset POST Flags MSW Bits Description 15 Unused 14 Unused 13 Unused 12 Unused 11 Unused Quantum SuperLoader 3 User s Guide 157 Event Error Logs SDLT 600 only Field Description 10 Unused 09 Unused 08 Unused 07 Unused 06 Unused 05 Unused 04 Unused 03 Unused 02 Unused 01 Unused 00 EEROM Bad LSW Bits Description 15 Unused 14 BOT LED bad 13 Unused 12 A to D test failed 11 Unused 10 Unused 09 EEROM check sum failed 08 12 volts bad 07 Unused 06 Unused 05 PLL clock test failed 158 Quantum SuperLoader 3 User s Guide Event Error Logs SDLT 600 only Field Description 04 EEROM check sum failed 03 Code check sum failed 02 RAM test failed 01 Address Line test failed 00 RAM test failed Cause A507 A508 Directory Read Failure Directory Write Failure Table 27 Directory Read Failure Write Failure Block Descriptor This error could be due to grave failure to track the optical servo or electrical servo Suggested Actions Run a Tape Drive Write Read test with two pieces of media If test fails contact customer support These events indicate a possible problem in reading or writing to the tape directly Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Called Mode 2
156. screen displays on the LCD When the main screen displays the autoloader has automatically logged you out You will have to re enter your password again to access the menu functionality To log out of the autoloader 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Log Out and then press Enter Session Complete displays on the LCD Note You can also press Escape to log out Continue pressing Escape as required until the main screen displays Quantum SuperLoader 3 User s Guide 27 Chapter 3 Operating the Autoloader Using Cartridges Using Cartridges Typically when you first install the autoloader you load your cartridges into the magazines and then load the magazines into the autoloader However you can insert and eject cartridges individually using the mailslot or you can eject a magazine manually load and unload cartridges then load the magazine back into the autoloader The autoloader automatically detects the presence of a cartridge in the magazine slot Note On the front panel menu whenever you see Enter or Eject it means the cartridge enters and leaves the autoloader through the mailslot Whenever you see Load or Unload it means the cartridge is loaded into or unloaded from the tape drive If you try to perform an illegal operation the autoloader refuses to perform the operation For example if you try to load a cartridge through the mailslot to the
157. server 69 viewing status 37 function keys operators panel 25 G grounding methods 170 H Hard Error log On board Remote Management 105 identification On board Remote Management 58 inserting single cartridge 29 installation magazines 34 inventory On board Remote Management 59 running 41 IP address setting front panel 67 IP gateway setting front panel 68 J Japan Notice 168 L Library Operations Page On board Remote Management 59 location choosing 10 criteria 10 logout front panel 27 logs autoloader 104 Bugcheck Error logs 147 error or history viewing 57 POST Failure 117 SCSI Check Condition Error logs 144 Soft logs 104 Tape Drive Error logs 143 lost passwords 75 LVD Ultra320 interface 5 Quantum SuperLoader 3 User s Guide M magazine blanks using 32 magazines ejecting 33 installation 34 On board Remote Management 50 operating manually 34 setting front panel 73 using 32 mode On board Remote Management 48 moving single cartridge 30 N network options On board Remote Management 52 O On board Remote Management Auto Clean 49 cleaning tape 49 compression 49 diagnostics 57 58 82 error or history logs 57 identification 58 inventory 59 Library Operations Page 59 magazines 50 mode 48 network options 52 opening 44 overview 43 Random mode 48 SCSI ID 46 security options 53 Quantum SuperLoader 3 User s Guide Sequential Cycle mode 48
158. shown with no units specified Inches understood unless otherwise specified Related Documentation Documents related to the Quantum SuperLoader 3 are shown below Document No Document Title Document Description 81 81313 Quantum This guide contains a SuperLoader 3 sequence of steps Quick Start Guide recommended for unpacking installing and setting up your autoloader 81 81237 How to Ship the This guide provides Quantum information on the proper SuperLoader packing for returning the autoloader for repair Quantum SuperLoader 3 User s Guide xvii Preface Contacts Getting More Information or Help xviii SCSI 2 Specification The SCSI 2 communications specification is the proposed American National Standard for information systems dated March 9 1990 Copies may be obtained from Global Engineering Documents 15 Inverness Way East Englewood CO 80112 800 854 7179 or 303 397 2740 Quantum company contacts are listed below Quantum Corporate Headquarters To order documentation on the Product Name or other products contact Quantum Corporation Corporate Headquarters 1650 Technology Drive Suite 700 San Jose CA 95110 1382 Technical Publications To comment on existing documentation send e mail to doc comments quantum com Quantum Home Page Visit the Quantum home page at http www quantum com StorageCare Quantum s comprehensive service approach
159. sion The autoloader is compatible with the most popular operating systems and environments supporting a SCSI LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device The Quantum SuperLoader 3 autoloader DLT V4 is equipped with a Quantum DLT V4 tape drive and contains up to sixteen DLT VS1 data cartridges when utilizing two magazines providing a compressed capacity of 5 1 Terabytes and a sustained data transfer rate of 36 GB per hour native or as high as 72 GB per hour compressed assuming 2 1 compression Quantum SuperLoader 3 User s Guide Chapter 1 Introduction Overview The autoloader is compatible with the most popular operating systems and environments supporting a Ultra 160 SCSI 3 LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features SuperLoader 3 SDLT 600 This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device The Quantum SuperLoader 3 SDLT 600 autoloader is equipped with a Quantum SDLT 600 tape drive and contains up to sixteen SDLT II data cartridges when utilizing two magazines providing a compressed capacity of 9 4 Terabytes and a sustained data transfer rate of 129 6 GB per hour native or
160. supporting the front of the autoloader remove the four front screws WARNING Injury may occur if the unit is not supported when you remove the front screws The screws are holding up the front of the unit 5 Using two people or an appropriately rated mechanical lift remove the autoloader from the rack by sliding the autoloader out and supporting it from the bottom The person handling the back of the unit must depress the locking tab on the support bracket while sliding the unit forward Quantum SuperLoader 3 User s Guide Chapter 8 Logs and Troubleshooting Returning the Autoloader for Service 6 Loosen the four screws and remove the autoloader brackets from the back of the autoloader 7 Place the autoloader into the original packaging box If you no longer have the original packaging contact your service representative to purchase the packaging kit Packing the Autoloader Use the original packing material to pack the autoloader the shipping container two foam insert packing pieces the accessory kit box or the filler tube if your autoloader did not come with an accessory kit box and the antistatic bag You will also need packing tape 1 Place the antistatic bag over the autoloader 2 Place one of the foam endcaps onto one side of the autoloader Place the second foam insert onto the other side of the autoloader and make sure the pieces fit snugly onto the autoloader Note One end of the foam insert has a curved
161. sure you position the magazine correctly it should slide smoothly Caution Insert the magazine slowly to avoid damaging internal components or the autoloader 3 The magazine is correctly installed when you feel it click into place and the front is flush with the front panel To install a magazine blank 1 Grasp the magazine blank by the handle with one hand and guide the blank into the magazine bay 2 Slide the magazine blank into the magazine bay until it stops Caution The magazine blank is correctly installed when you feel it click into place and the front of the blank is flush with the front panel of the autoloader A magazine or magazine blank can be configured to fit in the right or left magazine bay The handle must be removed and the appropriate handle attached to match the orientation of the magazine or blank To remove and attach a magazine handle you will need a 1 Phillips screwdriver Quantum SuperLoader 3 User s Guide 87 Chapter 7 Customer Replaceable Units CRUs Replacing a Magazine or Magazine Blank Figure 10 Left Magazine Inside edge view of left magazine Outside edge view of left magazine Changing the orientation of a magazine 1 Remove the two screws that attach the handle to the front of the magazine 88 Quantum SuperLoader 3 User s Guide Figure 11 Removing the Screws from the Handle Chapter 7 Customer Replaceable Units CRUs Replacing a Magazine or Ma
162. swords on page 74 Introduction When you first power on the Quantum SuperLoader 3 autoloader it automatically runs a power on self test POST During the POST the left green LED flashes After the POST the left green and right amber LED flash alternately back and forth Do one of the following f the autoloader powers on successfully continue configuring the autoloader see Configuring the Autoloader Quantum SuperLoader 3 User s Guide 61 Chapter 5 Administration Configuring the Autoloader Note The front panel requires a six digit password to change the configuration see Setting Passwords on page 74 The LCD front panel default password for the Administrator is 000000 The default password for the Operator is 111111 f the autoloader does not power on successfully check the following Power switch is on Power cable is inserted correctly SCSI or SAS or Fibre Channel cable is connected to the autoloader and host computer SCSI bus is terminated SCSI autoloader Noerror code displays on the autoloader LCD f you cannot resolve the problem yourself contact your service representative or go to www quantum com When you first power on the autoloader the setting for the Internet Protocol IP address is static with the address 192 168 20 128 If you want to use Dynamic Host Configuration Protocol DHCP to change the IP address see Setting the IP Address on page 67 To
163. system you must close your browser to end the session Opening On board On board Remote Management has an HTML interface which means Remote Management you use a browser to open it The following Web browsers are supported For Microsoft Windows Microsoft Internet Explorer 5 5 or later For Microsoft Windows Server 2003 Microsoft Internet Explorer 6 0 or later with latest security patches For Redhat 2 1 Mozilla 1 4 2 Firefox 1 0 You need an operator password to access the Commands page and you need an administrator password to access the Configurations Diagnostics and Updates pages To open On board Remote Management 1 From your computer open your Web browser 2 In the browser s address field enter the IP address for your autoloader see Viewing Ethernet Information on page 40 The Home page displays in your browser window 44 Quantum SuperLoader 3 User s Guide Viewing Status Information Default Username and Password Time Display Chapter 4 On board Remote Management On board Remote Management Overview Note When using the On board Remote Management page with Microsoft Internet Explorer be sure to enable the Allow META REFRESH option On Internet Explorer version 6 0 this feature is controlled through the Tools gt Internet Options menu selection under the Security tab Status information displays on the right hand side of the Home page and every pag
164. t an IP gateway 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Ethernet and then press Enter 68 Quantum SuperLoader 3 User s Guide 3 4 6 Chapter 5 Administration Setting Ethernet From the Ethernet submenu scroll to Set Gateway and then press Enter The cursor automatically appears at the first digit At each position of the gateway address use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit When you have advanced through all of the digits of the gateway address the autoloader displays Enter to save Note If you make a mistake press Escape to backspace to the digit you want to change Press Enter New Gateway is xxx xxx xxx appears on the LCD You do not need to reboot the autoloader Press Escape or Enter to return to the Ethernet submenu System Time The system time is displayed by On board Remote Management and it is used internally when logging events and errors The system time is either regular time or power on time Regular time is Month Date Year Time such as Nov 21 2004 19 28 Power on time is Power On Cycles Power On Hours For example POC 00121 POH 00002 07 45 where POC is the number of times the system has booted since it was manufactured and POH is the number of hours minutes and seconds since the last system boot If regular time is known it will
165. t perform basic tests on the major system components such as memory cartridge and magazine information If no problems are detected during POST the system continues the start up process PRML See Partial Response Maximum Likelihood QIC Quarter Inch Cartridge A tape storage subsystem that uses 0 25 inch 6 35 mm wide media RAM Random Access Memory an integrated circuit memory chip that allows information to be stored and retrieved by a microprocessor or controller The information can be stored or accessed in any order and all storage locations are equally accessible RAIT Redundant Array of Independent Tape Drives random access The ability to directly locate any piece of data without having to read everything in memory or on disk read after write A mode of operation that has the computer read back each data block immediately after it is written on the tape checking that the data read back is the same as recorded read write head The mechanism by which data is recorded onto magnetic media in a tape drive system See read after write New Template New Template Glossary Reed Solomon error correction An error correction technique based on research done by Irving reed and Gustave Solomon at MIT s lincoln Laboratory in the 1960s First used to check the accuracy of data received from the Voyager spacecraft restore To replace data on the hard drive from another media source ROM SCSI Read Only Memory Integra
166. t the number of magazines 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Magazines and then press Enter 3 From the Magazines menu select either Right Left or Both to indicate the magazines installed in the autoloader Quantum SuperLoader 3 User s Guide 73 Chapter 5 Administration Setting Passwords g Setting Passwords Many operations on the autoloader are password protected to ensure data integrity You can set passwords to administrator level and to operator level Operator level users have access to the Commands and Status menus Administrator level users have access to all functionality To set a password 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Set Password and then press Enter 3 Toset a password to the operator level scroll to Operator To set a password to the administrator level scroll to Administrator then press Enter The Set Password screen appears 4 Press Enter If you are not logged in as Administrator press Enter again to log in A text box appears above the first asterisk In the text box scroll to the first character of the password The cursor automatically appears at the first number of the password 5 Ateach position of the password use the up and down arrows to change the value of each number Press Enter to advance the cursor to the next number Note If
167. tained data transfer rate of 245 GB per hour native or as high as 490 GB per hour compressed assuming 2 1 compression The autoloader is compatible with the most popular operating systems and environments supporting a Ultra 160 SCSI 3 LVD interface but requires direct support from the operating system or a compatible backup application to take full advantage of its many features Fibre Channel can support up to 126 devices in a loop configuration Longwave transceivers with Fibre Channel cable support distances up to 10 kilometers short pulsewave transceivers with Fibre Channel cable support distances up to 500 meters The Fibre Channel version of the SuperLoader 3 LTO 3 operates at speeds up to 2 Gigabits Gb second This autoloader is SCSI 3 compatible and operates as a single SCSI ID two LUN data storage device It is also available as a Serial Attached SCSI SAS data storage device The Quantum SuperLoader 3 autoloader is equipped with a LTO 4 tape drive and contains up to sixteen Ultrium 4 data cartridges when utilizing two magazines providing a compressed capacity of 25 6 Terabytes and a sustained data transfer rate of Full Height LTO 4 Tape Drive 432 GB per hour native or as high as 864 GB per hour compressed assuming 2 1 compression Half Height LTO 4 Tape Drive 288 GB per hour native or as high as 576 GB per hour compressed assuming 2 1 compression The autoloader is compatible with the most popular o
168. ted circuit chip containing programs and data that can be accessed and read but cannot be modified Small Computer System Interface An American National Standards Institute ANSI interface between the computer and peripheral controllers Apple MacIntosh systems and many UNIX operating system workstations use the SCSI interface scalability Refers to the capability provided by the DLT tape drive seek family to read tapes from previous generations of drives Allows users to upgrade to a faster higher capacity DLT drive yet still be able to read tape recorded on an older system The term also refers to the ability of DLT tape library systems to be upgraded with a higher performance DLT drive and thus provide more capacity and performance in the same footprint See backward compatibility The movement of a read write head to a specific data track self cleaning head Found in all DLT tape drives Tiny ridges on either server side of the DLT drive read write head continuously wipe the tape clean as it passes over the head This is why there is no periodic cleaning prescribed for DLT tape drives A powerful computer system with a large hard disk drive that serves the information access and communication needs of multiple users Often servers are dedicated to a particular function such as Internet access printing file management backup and network communications servo data Magnetic markings written on the media that guide the
169. tes Kilohertz A measurement of frequency that equals 1000 Hz Local Area Network A computer network covering a relatively small area A LAN usually is confined to a building or a few nearby buildings A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network WAN Liquid Crystal Display The technology used by portable computer and flat panel displays The Operator Control Panel on the front of the SuperLoader is an LCD screen Lempel Ziv Algorithm A data compression technique used in all DLT tape drives Named after Abraham Lempel and Jacob Ziv library system A system that uses a robotic mechanism to automatically load and unload tape cartridges into one or more tape drives Distinguishable from stackers and autoloaders in their ability to provide random access to tape cartridges The DLTstor is a tape library system offered by Quantum Corporation linear recording Recording technology in which data is written in New Template tracks that run the length of the tape media Contrast with helical scan technology which records data diagonally across the tape 179 Glossary 180 MB MCBF MHz MTBF MTTR media Megabyte A unit of measurement equal to 1 million bytes Mean Cycles Between Failures This is average cycle count between possible failures A cycle is the movement of a cartridge from the tape drive to a magazine slot and the sele
170. the autoloader is powered off you must remove it manually Please contact Customer Support for more information Removing a magazine using the front panel 1 On the menu scroll to Commands 2 Press Enter 3 On the Commands submenu scroll to Eject and then press Enter 4 On the Eject submenu scroll to Right Magazine or Left Magazine depending on which magazine you want to eject and then press Enter The magazine pops forward so that the front of the magazine is no longer flush with the front panel 5 With one hand grasp the magazine by the handle and slide it forward to remove Place your other hand under the magazine to support it and prevent it from falling Your autoloader comes equipped with either two magazines or one magazine and one magazine blank The autoloader will not function without both magazine bays equipped with either a magazine or a magazine blank To remove a magazine blank 1 Pull the magazine blank straight out 2 Replace with another magazine blank or a cartridge magazine see Reinstalling a Magazine Quantum SuperLoader 3 User s Guide Reinstalling a Magazine Installing a Magazine Blank Changing the Orientation Chapter 7 Customer Replaceable Units CRUs Replacing a Magazine or Magazine Blank To install a cartridge magazine 1 Grasp the magazine by the handle with one hand and support it underneath with the other hand 2 Slide the magazine into the magazine bay Make
171. the SCSI bus it must be terminated Only the devices physically at the beginning and end of the SCSI bus should be terminated If the host is located at the beginning of the SCSI bus the host should already have a terminator installed Verify the connection between the autoloader and host by going to Settings Control Panel gt System gt Hardware gt Device Manager gt Tape Drive and or Media Changer in Microsoft Windows 2000 Microsoft Windows XP and Windows Server 2003 For more information on verifying the connection of SCSI devices consult the operating system documentation Windows Operating System Support There are two device drivers associated with the SuperLoader 3 autoloader One for the autoloader itself and a second for the tape drive within the autoloader Note Device drivers are required if you intend to use the Microsoft Windows native backup application Commercial backup applications provide all necessary device driver support Refer to www quantum com for a list of compatible backup applications Please note that Microsoft Windows NT does not include native support for autoloaders A backup application must be used if using the SuperLoader 3 autoloader under Microsoft Windows NT Autoloader Device Forthe SuperLoader 3 autoloader go to Driver http www quantum com ServiceandSupport SoftwareandDocumentationDownloads SuperLoader3 Index aspx Drivers Quantum SuperLoader 3 User s Guide
172. ther magazine slot and then moving the cartridge back to the tape drive It does not include the time that the tape drive takes to unload or load calibrate Average load time after placing cartridge in drive LTO 2 Drive LTO Ultrium 2 cartridge 12 seconds to BOT for previously written tape 40 seconds to BOT with new tape LTO 3 Drive LTO Ultrium 3 cartridge 58 seconds to BOT for previously written tape 30 seconds to BOT with new tape LTO 4 Drive LTO Ultrium 4 cartridge 62 seconds to BOT for previously written tape lt 19 seconds to BOT with new tape LTO 5 Drive LTO Ultrium 4 cartridge 20 seconds to BOT for previously written tape lt 20 seconds to BOT with new tape VS160 Drive VS1 cartridge 120 seconds to BOT for previously written tape 150 seconds to BOT with unformatted tape DLT V4 Drive DLTtape VS1 cartridge 90 seconds to BOT for previously written tape SDLT 600 Drive SDLT II cartridge 12 seconds to BOT for previously written tape 17 seconds to BOT with new tape DLT S4 Drive DLTtape S4 cartridge 20 seconds typical 40 seconds unformatted media 124 Quantum SuperLoader 3 User s Guide Autoloader Performance Specifications Average unload time from BOT LTO 2 Drive 19 seconds from BOT LTO 3 Drive 30 seconds from BOT LTO 4 Drive 19 seconds from BOT VS160 Drive 17 seconds from BOT DLT VA Drive 22 seconds
173. ttended data backup Host Interfaces The Quantum SuperLoader 3 connects to your host server via a SCSI Fibre Channel or Serial Attached SCSI SAS connection allowing the host to send data and commands automatically You can also connect to the autoloader using an Ethernet connection to perform administrative functions and download system updates Quantum SuperLoader 3 User s Guide Chapter 1 Introduction Overview Tape Drives Front Panel SuperLoader 3 LTO 2 N Your Quantum SuperLoader 3 contains one of the following tape drives and one or two magazines capable of containing up to eight tape cartridges each SuperLoader 3 LTO 2 SCSI SuperLoader 3 LTO 3 and LTO 3 Model B SCSI Fibre Channel or SAS SuperLoader 3 LTO 4 and LTO 4 Model B SCSI or SAS SuperLoader 3 LTO 5 SAS SuperLoader 3 VS160 SCSI SuperLoader 3 DLT V4 SCSI SuperLoader 3 SDLT 600 SCSI SuperLoader 3 DLT S4 SCSI or Fibre Channel The front panel on the autoloader includes a liquid crystal display LCD screen and four function keys A scrolling menu on the LCD screen allows you to obtain information from the autoloader and enter commands The front panel also includes two light emitting diodes LEDs indicating the autoloader s ready status and error status A single tape cartridge can be inserted directly into the tape drive via a password protected mailslot on the front
174. uest the feedback displays beneath the submit button In some cases you may have to scroll to see the feedback information Configurations Page The Configurations page includes a submenu on the left hand side of the page You can set the System Operations Networking and Security options from this page System Operations The options listed under System Operations include SCSI ID or Fibre Options Channel SAS Mode Compression Cleaning Tape Magazines and System Time SCSI ID You can change the drive s SCSI ID from On board Remote Management To change the SCSI ID 1 From any page click the Configurations heading The Configurations screen displays 2 Under System Operations select SCSI ID 3 Click the drop down box to select a number to assign for the new SCSI ID 4 Click submit Note You must perform a system reset before the new SCSI ID takes effect or you can use the front panel to power cycle your machine Fibre Channel You can select the Fibre Channel parameters from On board Remote Management 46 Quantum SuperLoader 3 User s Guide Chapter 4 On board Remote Management Configurations Page Note In a native Fibre Channel device dynamic World Wide Naming is supported To select the Fibre Channel parameters 1 From any page click the Configurations heading The Configurations screen displays 2 Under System Operations select Fibre Channel 3 Under Fibre Channel select t
175. urned for repair Table 16 ASC ASCQ Field Descriptions ASC ASCQ Description Suggested Action 0C 00 Write Error Drive was not able to Problem may be the tape cartridge or the successfully write the customer data drive Check logs to correlate A401 A501 to the tape events with media type and ID to the system logs f the problem continues contact customer support 11 00 Unrecoverable Read Error After Problem may be the tape cartridge or the exhausting the read recovery drive Check logs to correlate A400 A500 algorithms the drive was not able events with media type and ID to the system to read the data correctly logs f the problem continues contact customer support 146 Quantum SuperLoader 3 User s Guide Bugcheck Error Logs SDLT 600 only ASC ASCQ Description Suggested Action 14 00 Entity Not Found A logical block Problem may be the tape cartridge or the that was written on the tape was drive Check drive logs to correlate events that not found while trying to read the may have led up to this condition data e f the problem continues contact customer support 47 00 SCSI Parity Error SCSI bus Check SCSI cables terminators and all communications problem devices attached to the SCSI bus 80 01 Cleaning Required The drive has e Use a cleaning tape and or different media detected a condition in which a Check drive logs to review related events If cleaning tape must
176. urst transfer rate SCSI 320 MB s Fibre Channel 400 MB s Average access time 70 seconds from BOT Loading time to BOT for previously written tape Unloading time from BOT 20 seconds typical 40 seconds unformatted media 19 seconds maximum Interface type Ultra320 or 4 Gb Fibre Channel Media Capacity Media Type Capacity DLTtape S4 storage capacity 12 8 TB noncompressed with 16 cartridges 25 6 TB 2 1 typical compression with 16 cartridges Media Specifications Characteristic DLTtape S4 DLTtape S4 formatted capacity 800 GB noncompressed 1600 GB 2 1 typical compression Basic description Advanced metal particle 140 Quantum SuperLoader 3 User s Guide DLT S4 Drive Specifications Characteristic DLTtape S4 Tape length 640 m 2 100 ft Cartridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility SDLT I SDLT II Shelf life gt 30 years with lt 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction SDLT Cleaning cartridge life 15 uses Quantum SuperLoader 3 User s Guide 141 DLT S4 Drive Specifications 142 Quantum SuperLoader 3 User s Guide Appendix B Drive Error Logs This chapter provides information about the error log
177. vance the cursor to the next digit When you have advanced through all of the digits of the IP address the autoloader displays Enter to save 67 Chapter 5 Administration Setting Ethernet Note If you make a mistake press Escape to backspace to the digit you want to change 6 Press Enter The Configuration submenu appears and the static IP is now in effect You do not need to reboot the autoloader 7 Press Escape or Enter to return to the Ethernet submenu Setting the Subnet Creating a subnet mask is a method of splitting IP networks into a series Mask of subgroups or subnets to improve performance or security To set a subnet mask 1 From the main menu scroll to Configuration and then press Enter 2 From the Configuration menu scroll to Ethernet and then press Enter 3 From the Ethernet submenu scroll to Set Subnet Mask and then press Enter 4 Ateach position of the Subnet Mask address use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit When you have advanced through all of the digits of the subnet mask address the autoloader displays Enter to save Note If you make a mistake press Escape to backspace to the digit you want to change 5 Press Enter New Subnet Mask xxx xxx xxx appears on the LCD You do not need to reboot the autoloader 6 Press Escape or Enter to return to the Ethernet submenu Setting an IP Gateway To se
178. ve sent an incorrect command or that a field in the changing parameters information was not correct This is also an indicator that a request to move the tape past an EOD or a read of a filemark may have been attempted 1h Recovered Error The drive had a recoverable error This is one in which the drive detected something that may not be correct but that the problem would not prevent the drive from functioning correctly It may be just an indicator of an event that the drive was able to correct For example a Cleaning Requested status shows that the drive wants a cleaning tape used but will still function correctly without it This sense key will only be recorded in the logs if it is a Cleaning Requested condition 2h Not Ready The drive is not ready for tape functionality This is not reported in the drive log pages 3h Medium Error The drive was not able to read or write successfully to the tape Look at the Event Logs and correlate the events with media and system logs to determine if this is due to media or the drive This sense key is recorded in the drive logs 4h Hardware Error The drive has detected an error condition related to the hardware You will need to refer to the Sense Key and ASCQ along with other event logs to best understand the error Based on the log information replace the appropriate component This sense key is logged each time it is reported 5h Illegal Request The requested comma
179. vent Error Logs SDLT 600 only Field Description Head Wear Hours Not applicable BBC Head Wear Hours Not applicable Cause This error could be due to one or more of the following A bad spot on the media A failure of the drive to determine the data read from the tape was good due to bad CRC Other indicators used by the drive to insure data integrity The data originally written was not written correctly Suggested Actions Following is a list of suggested actions A501 SDLT Hard Write Error Quantum SuperLoader 3 User s Guide Verify if multiple events on the same media occur or multiple events on different media occur With this information you can determine if the failures is media caused or drive caused Make sure the event is not due to media being written badly by some other drive To confirm the media was not written incorrectly look for A401 events with the same media ID on this drive and other drives this media may have been written to If the problem continues contact customer support Write Error is an event is which the tape drive detected a condition that the drive was not successfully able to write data to the media 151 Event Error Logs SDLT 600 only Table 21 Hard Read Error Hard Write Error Block Descriptor Long Word Byte 03 Byte 02 Byte 01 Byte 00 1 Media ID 2 Physical Block Number PBN 3 Tape Address 4 12 13 M
180. vercurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings should be used when addressing the concern Reliable earthing of rack mounted equipment should be maintained Particular attention should be given to supply connections other than direct connections to the branch circuit such as use of power strips Quantum SuperLoader 3 User s Guide 11 Chapter 2 Installation and Configuration SCSI Bus Requirements SCSI Bus Requirements There are minor differences between the Quantum SuperLoader 3 LTO 2 and the Quantum SuperLoader 3 VS160 SDLT 600 autoloaders SuperLoader 3 LTO 2 You must connect the Quantum SuperLoader 3 LTO 2 to one of the following SCSI bus types Ultra2 SCSI Low voltage Differential LVD Single ended SE SCSI bus Note The autoloader is not compatible with a High voltage Differential HVD SCSI bus SuperLoader 3 VS160 SDLT 600 You must connect the Quantum SuperLoader 3 VS160 or the Quantum SuperLoader 3 SDLT 600 to one of the following SCSI bus types Ultra 320 SCSI 3 LVD SE SCSI bus Ultra 160 SCSI 3 LVD SE SCSI bus General Information Your SCSI host adapter card must also support the SCSI bus type used to connect the autoloader If you use a LVD SCSI bus use a host adapter card with a connection for a high density HD 68 pin cable Note If you use a single ended SE SCSI bus the tape drive s performance is limited to the maximum data transfer sp
181. wn menu under To select the location to which you want to move the tape and then click submit Inventory The autoloader automatically runs an inventory whenever you power it on or insert a magazine If you need to run an inventory in addition to this you can use On board Remote Management to do it remotely To run an inventory 1 From any page click the Commands heading The Commands screen displays 2 From the Commands page click Inventory The autoloader starts an inventory immediately Set to Home If the autoloader is not able to successfully execute a Moving Tapes or an Inventory command try executing a Set to Home command and then retry the move or inventory command again The Set to Home command resets the autoloader as a means to help the autoloader recover from an unexpected internal condition To set to Home Quantum SuperLoader 3 User s Guide 59 Chapter 4 On board Remote Management Commands Page 1 From any page click the Commands heading The Commands screen displays 2 From the Commands page click Set to Home This executes a reset command to the autoloader Sequential Operations The Sequential Operations mode supports certain backup applications that do not manage media During backup when one cartridge is read or written to the end of the tape the autoloader automatically returns that cartridge to its designated slot and loads the cartridge from the next higher numbered slot to the tape dr
182. you to fully insert the cartridge one way 3 Fully insert the cartridge into the slot When pushing the cartridge into the slot you will feel a small resistance detente until the cartridge is properly latched into the slot All forward progress stops when the cartridge is fully inserted You can remove a cartridge in the same manner as you insert it Use the knobs to center the desired slot s in the openings on the side of the magazine Using your thumb and index finger pull out the cartridge You will feel a small resistance but continue to pull the cartridge until it comes free To Unload Cartridges from a Fully Ejected Magazine 1 Pull the ejected magazine until the large upper slot is accessible Quantum SuperLoader 3 User s Guide Chapter 3 Operating the Autoloader Viewing Status Information 2 Rotate the desired slot into position centered in the opening Either load or unload a cartridge to that location Do not expose more than the large upper opening when manually operating the magazine E Viewing Status Information Viewing SuperLoader 3 Autoloader Status Figure 8 Autoloader Status From the scrolling menu on the LCD you can view the autoloader status firmware version element status tape drive status tape drive version and Ethernet information The autoloader status provides information about e Whether a magazine is installed or not SCSI SAS or Fibre Channel connection status Et
183. ype of motor that moves in discrete amounts with each electrical pulse supply reel The reel of tape contained within the DLTtape cartridge DLTtape IV for example contains 1 800 feet 548 64 m of tape surface The side of the tape that is coated with the magnetic material for recording data sustained transfer rate The data transfer rate of a tape drive in native mode for example the DLT 7000 has a sustained transfer rate of 5 MB in native mode and up to 10 MB at 2 1 compression system manufacturers Makers of computer systems and tape library systems Symmetric Phase Recording SPR A recording technique introduced with the DLT 7000 that writes data at alternating angles in a herringbone pattern thereby eliminating the need for guard bands between data tracks and providing higher data density New Template Glossary TPI Tracks per Inch A DLT 7000 tape drive for example writes data a density of 416 tpi or 208 tracks across the width of the half inch DLTtape media take up reel The reel inside every DLT tape drive onto which DLTtape media is wound The in the drive take up reel enables DLT tape systems to operate using a single reel cartridge and thereby pack more tape and data into every cartridge tape path The path through which tape moves from the cartridge past the read write head and onto the take up reel The patented DLT drive head guide assembly provides a gentle and solid path that ensures tracking ac

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