Home

Norton Ghost 10.0 User`s Guide

Contents

1. A complete independent copy of the drives you include in the backup are created at the time and days of the week you specify A complete independent copy of the drives you include in the backup are created at the time and days of the month you specify One independent recovery point is created at the date and time you specify Save all the backup settings except the schedule You can later run the backup at your convenience by selecting the Backup panel and clicking Back Up Now You can assign a schedule at a later time by selecting the Backup panel and clicking Edit My Backup Schedules 19 Click OK and then click Next 20 Click Next to review the backup options you have selected 21 If you want to run the new backup immediately click Create the first recovery point now 22 Click Finish After defining your backup All backups you define are automatically saved so that you can edit or run them later There is no need to remember to save a backup or the recovery points created by a backup although archiving recovery points Backing up your computer Running an existing backup immediately to CD or DVD is an excellent way of ensuring you have a backup available even if your hard disk crashes After defining and scheduling backups exit Norton Ghost The program does not need to be open for a backup to run After you define a backup and schedule it to run on a specific date and at a specific time you can
2. See Defining a new backup on page 49 See Editing a backup schedule on page 66 46 Backing up your computer Best practices for backing up Use a secondary hard disk as your recovery point storage location Storing recovery points on a hard disk other than your primary hard disk such as C is the most secure method of ensuring you can recover in the event that your primary hard disk fails See About selecting a recovery point storage location on page 58 Define one backup for each drive When defining backups you should define one backup for each drive For example define a scheduled backup for C another scheduled backup for D and if you have a E drive on your hard disk that you rarely use you might set up a manual backup that you can run whenever you think it necessary See Defining a new backup on page 49 See Running an existing backup immediately on page 55 Backing up your computer 47 Best practices for backing up Best practice Explanation How to Keep your personal data and programs on a separate drive from where Windows is installed Improve your computers performance during a backup Use the Verify recover point after creation option to ensure the stability of recovery points Separating Windows from your own data speeds the creation of recovery points and reduces the amount of information that could need to be resto
3. The product documentation provides glossary terms online Help a Readme file and the User s Guide in PDF format Norton Ghost basics 43 For more information Using online Help Viewing the Readme file Accessing the User s Guide PDF Using online Help Help is available throughout your Symantec product Help menus to more information provide information related to the dialogs you are currently using The Norton Ghost Help menu item on the Help and Support menu accessed from the main Norton Ghost panel provides a comprehensive guide to all of the product features and tasks that you can complete To use online Help 1 At the top of the main window click Help amp Support gt Norton Ghost Help 2 Inthe Help window in the left pane select a tab Your options are Contents Displays the Help by topic Index Lists Help topics in alphabetical order by key word Search Opens a search field in which you can enter a word or phrase Viewing the Readme file The Readme file contains information about installation and compatibility issues It also contains technical tips and information about product changes that occurred after this guide went to press It is installed on your hard drive in the same location as the product files To read the Readme file 1 2 In Windows Explorer double click My Computer Double click the hard disk on which you installed Norton Ghost 10 In most cases this will
4. To remotely connect to the thin host 1 Ensure that the computer to be remotely managed the host has been started using Symantec Recovery Disk and that the pcAnywhere Thin Host has been started and is waiting 2 Obtain the IP address of the thin host computer 3 On the client computer in Symantec pcAnywhere use the Remote Setup Wizard to configure the remote control session Specify a TCP IP connection type Specify the IP address of the host computer Choose to automatically login to the host on connection Type the following login name symantec 108 Recovering your computer Using the networking tools in the recovery environment Type the following password recover The thin host shuts down when there is an attempt to connect using any incorrect configuration settings The thin host does not support encryption To prevent unauthorized users from tampering with your settings or launching a session without your permission set a password for your remote connection item using the Protect Item properties page in Symantec pcAnywhere 4 Start the remote control session If the connection attempt is unsuccessful the thin host must be restarted on the host computer before making another attempt to connect 5 Remotely perform necessary tasks on the host computer The remote control session ends when the thin host is closed the thin host computer is restarted or when the remote control session is ended After the h
5. network drives accessing from the recovery environment 133 network Seenetworking services networking services configure connection settings 109 get a static IP address 109 starting 106 Networking Tools See networking services new features in Norton Ghost 10 15 Norton Ghost about 15 activating 26 learning 32 notification setting for warnings and errors 38 0 online help using 43 operating systems supported 24 operating systems backing up machines with multiple 65 options defining backup 51 Index 155 recovering drives 91 original disk signature recovering 102 p pagefile sys 57 passwords adding to recovery points 62 pcAnywhere Thin Host remote recovery using 106 permission allowing other users to back up 67 protecting your hard disks 69 protection level of 41 Q quick reference 42 R RAM drives 24 readme file 43 recover computer tasks to try first 96 recover computer remotely 106 recover hard disk 89 recovering drives options 91 recovering files from within a recovery point 81 recovering files or folders from CDs or DVDs 81 recovery environment boot into 94 explore computer while using 105 map drive from 108 NIC drivers supported 133 recover computer 99 recover files and folders 104 recovery options 101 scan hard disk 98 156 Index scanning for viruses 97 starting 94 storage devices supported 133 Support Utilities 114 trouble starting 96 troubleshooting 131
6. Checking the status of the agent If you have problems with the agent you should check its status To check the status of the agent 1 On the Windows taskbar click Start gt Run 2 Inthe Open text box type services msc 3 Click OK 4 Inthe Name column select Norton Ghost The Status column for Norton Ghost you may need to scroll to the right to see the column should have Started listed 5 Do one of the following To stop the service in the Name column right click Norton Ghost then click Stop To start the service in the Name column right click Norton Ghost then click Start want to test the scheduling of my backups To test the scheduling of your backups you can stop the Norton Ghost agent service in the Microsoft Services console SERVICES MSC change the date forward on the computer to a time when a scheduled backup should occur and then restart the Norton Ghost service If the date is changed while the service is running the change will not be noticed by the Norton Ghost service deleted a drive and now get backup errors When a drive is deleted Norton Ghost should detect that the drive is no longer available and remove the deleted drive from any defined backups that include the deleted drive However if you delete a drive you should remove the drive from all backups associated with it to avoid any errors 130 Troubleshooting Norton Ghost Troubleshooting Norton Ghost Troubleshooti
7. Connect to the Symantec Service amp Support Web site at http service symantec com select your user type and then select your product and version You can access hot topics Knowledge Base articles tutorials contact options and more You can also post a question to an online Technical Support representative PriorityCare telephone support This fee based in most areas telephone support is available to all registered customers Find the phone number for your product at the Service amp Support Web site You will be led through the online options first and then to the telephone contact options Support for old and discontinued versions When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued 60 days later Technical information may still be available through the Service amp Support Web site at http service symantec com Subscription policy If your Symantec product includes virus firewall or Web content protection you may be entitled to receive updates via LiveUpdate Subscription length varies by Symantec product After your initial subscription ends you must renew it before you can update your virus firewall or Web Service and support solutions 151 content protection Without these updates you will be vulnerable to attacks When you run LiveUpdate near the end of your subscription period you are prompted to subscribe for a nominal charge Simply foll
8. You can explore the files and folders on your computer from within the recovery environment using the Explore My Computer feature This feature actually uses the Recovery Point Browser as a tool for exploring your computer and functions similarly to Windows Explorer in that you can browse the file structure of any drive attached to your computer from within the recovery environment To explore your computer From the Analyze panel click Explore My Computer 106 Recovering your computer Using the networking tools in the recovery environment Using the networking tools in the recovery environment amp If you store your recovery points on a network you will need access to the network to restore your computer or files and folders from the recovery environment Additional computer memory might be required when recovering your computer across a network Starting networking services If you need to start networking services you can do so manually To start networking services On the Network panel click Start My Networking Services To verify connection to the network you can map a network drive See Mapping a network drive in the recovery environment on page 108 Using the pcAnywhere Thin Host for a remote recovery Using the Symantec Recovery Disk you can host a remote control session by starting pcAnywhere Thin Host Once started the thin host waits for a connection that can be used to remotely
9. default storage location for recovery points 6 Click OK About recovering files or folders Norton Ghost makes recovering files or folders easy By letting you browse through the contents of recovery points it is as if you are looking at the original files and folders that existed on your computer when the recovery point was created bd Before you can recover files or folders you must have a recovery point already created You cannot restore data on a computer if a recovery point of that computer does not exist If you are able to run Windows on a troubled computer you can restore individual files or folders from a recovery point without having to exit Windows db If you cannot run Windows you might need to use the Symantec recovery environment See Recovering files and folders from the recovery environment on page 104 This method of recovery sometimes known as a hot restore is useful if you have traced the cause of a computer failure to a certain file or folder of files or you have simply lost important files and do not want to restore your entire computer db If your recovery point is on removable media DVD or CD you can copy the recovery points to a fixed drive and restore files from the fixed drive 82 Recovering files and folders About recovering files or folders To restore files or folders 1 2 3 Start Norton Ghost and then click Recovery Click Recover My Files Select a recovery
10. drive is corrupt Close all Symantec products and then retry the dismount operation If the problem persists restart the computer to allow Windows to re enumerate all mounted drives Cannot dismount drive Please verify the drive is not locked by another process The Symantec mount manager was unable to dismount the drive To resolve the error make sure that there are no open files on the drive and that the drive is not locked by another application General error messages Following is a list of the most common general error messages a E0710007 E0B000C E0BB0004 E0BB001B E0BB0097 E0BB0147 EOBCOO0A E7C3000F E7D1001F E926001F EA39070A 136 Troubleshooting Norton Ghost General error messages E0710007 EoBoooc EA390712 EBABOO1A EC8A0001 The engine has not been initialized EC8F0007 EC8F000C EC950001 Error The object invoked has disconnected from its clients Catastrophic error WinBOM error when starting the recovery environment The month and year are reversed on some international computers If you don t see an error message here that matches the error message you are seeing please visit the Symantec technical support Web site See Service and support solutions on page 149 Cannot create a virtual volume image If the error continues run the recovery environment support utilities Display SME Disk Information and View Partition Information obtain system information then co
11. exit the program However you re computer must be running at the time a backup is to occur If your computer is not running the backup will not occur until the next scheduled time if it is scheduled and if the computer is turned on Running an existing backup immediately See Defining a new backup on page 49 You can run a backup at any time provided you have one defined This is particularly useful when you are about to install a new product and want to make sure you have a current recovery point in the event that something goes wrong with the installation Norton Ghost can be configured to run a backup automatically when an event occurs on your computer such as installing a new software program See Enabling event triggered backups on page 57 Also it is a great way to ensure you have a backup of your work after you have modified a large number of files and you don t want to wait for a regularly scheduled backup When running a backup you should exit any partitioning software that is running such as Norton PartitionMagic Also you should not run any disk defragmenting software during a backup To run an existing backup immediately 1 On the Backup panel click Back Up Now 2 Select a backup from the list and then click Back Up Now to run the selected backup 55 56 Backing up your computer Verifying that a backup is successful db You can also schedule backups to run automatically
12. integration Enhanced Symantec Recovery Disk If you have a Maxtor OneTouch external hard drive you can back up your computer with the push of a button No need to start Ghost When you cannot start Windows the newly enhanced Symantec Recovery Disk SRD makes recovery easier than ever Recovering your computer is more intuitive and requires fewer steps 0 If you purchased Norton Ghost pre installed on a new computer some features in the recovery environment may or may not be included depending on how the computer manufacturer chose to install it The recovery environment has likely been pre installed on a special partition on your computer How Norton Ghost works Norton Ghost backs up your computer by taking a snapshot of your computer s entire hard disk Each snapshot is stored on your computer as a recovery point a point in time used to restore your computer or individual files or folders back to the way it was when the recovery point was created When you use Norton Ghost you typically perform one or more of the following basic tasks Define a backup Run a backup Manage recovery point storage Recover files or folders Recover an entire computer Feature summary 19 How Norton Ghost works Define a backup When you install Norton Ghost and run it for the first time the Easy Setup dialog box appears From there you define your first backup Defining a backup requires that you specify ce
13. s Guide view PDF 44 V viruses checking recovery points for 85 w warnings viewing 35 Web sites Symantec 123 Windows support for 9x Windows NT 4 0 Workstation and Me 24
14. the internal data structures in the recovery point match the data that is available and the recovery point can be un compressed and create the expected amount of data To check the integrity of a recovery point 1 On the Recovery panel click Recover My Files 2 Do one of the following Select a recovery point from the list and click Browse Contents If you don t see the recovery point you are looking for click View All Recovery Points on the toolbar 3 Inthe tree panel of the Recovery Point Browser select the recovery point For example C_Drive001 v2i 4 On the menu bar click File gt Verify Recovery Point If the Verify Recovery Point option is unavailable you must first un mount the recovery point Right click the recovery point and click Dismount Recovery Point 5 When the check is complete click OK If you prefer you can have recovery points automatically verified for integrity at the time they are created See Verifying a recovery point after creation on page 63 Backing up your computer 65 About selecting a recovery point storage location Back up dual boot systems You can back up dual boot systems or computers that are running more than one operating system even if you have drives partitions that are hidden under the operating system where you run Norton Ghost Everything on the drive you select will be included in the backup so it will be bootable later if you restore it An exception to t
15. the product key is stored on your computer as part of the download process Or if you 28 Installing Norton Ghost After installation purchased the product as part of your computer purchase a temporary key is used by the computer manufacturer At the time you activate your product you will be issued a permanent key which you should keep for future reference If you choose to activate later If you choose not to activate during the Configuration Wizard you can activate it later from within Norton Ghost If you do not activate the product within 15 days of installing it the product will stop working However you can still activate the product after the 15 days have elapsed To activate Norton Ghost after installation 1 Start Norton Ghost 2 On the Status panel click Activate Product and follow the on screen prompts 3 When prompted enter your product key See Locate the product key on page 27 Set up your first backup After you activate and register your product the Easy Setup dialog appears where you can quickly define your first backup To define your first backup 1 Inthe Easy Setup dialog box enter a name for your first computer backup 2 Inthe Start Time field specify the time of day that the backup should start 3 Specify the path to where recovery points created by your backup are to be stored 4 Ifyou want a recovery point created any time a new software application gets installed select t
16. 49 for more information about types of recovery points Destination Identifies the recovery point storage location or where the drive will be backed up Last Run Displays the day and time when the backup was last run Next Run Displays the day and time of the next scheduled backup Changing drive protection levels The level of protection for a drive changes when you add or remove the drive from a defined backup or when you modify how often the backup is run Drives that store information you modify frequently should be backed up regularly For example if you are making daily changes to drive C you should make sure that drive is included in a backup and that the backup is run on a daily basis By doing so the protection level is increased 72 Monitoring the status of your backups Changing drive protection levels A drive can be configured to be hidden Hidden drives do not have a drive letter assigned to them An asterisk is used in place of a drive letter To change the protection level 1 From the Status panel click Check Backup and Recovery Status 2 Selecta drive from the list 3 Select one of the following Remove Protection Removes the selected drive from all defined backups Edit Settings Runs the Define Backup Wizard where you can modify settings of the selected backup About recovery points Recovery points require disk space Norton Ghost includes features for k
17. Configuring network connection settings 109 Viewing properties of recovery points and drives 112 Viewing properties of a recovery point 112 Viewing properties of a drive within a recovery POLE anenai n A KEER 113 About the Support Utilities oo eee 114 Copying drives About copying CTIVES oo eeeseesseesseesseesseeeeeecseeseeeseeesees 115 Before using the Copy My Hard Drive feature 115 Copying one hard disk to another hard disk 118 About Copy My Hard Drive Wizard options 119 Restarting the computer after copying drives 122 Troubleshooting Norton Ghost About troubleshooting Norton Ghost s e 123 Exploring the Symantec service and support Web site 123 Searching the Web site essecsesseeeseeeseeeees 124 Contents 11 Troubleshooting Norton Ghost 0 0 cescecseeesseeseeseeeees 125 Troubleshooting installation 2 125 Troubleshooting recovery points 126 Troubleshooting scheduled backups 128 Troubleshooting restoring recovery points from Win dOWS escccsstclecsastivsecsssetovsevers nak 130 Troubleshooting the recovery environment 131 Recovery Point Browser error messages u 134 Cannot initialize COM library 0 eee 134 Cannot allocate Norton Ghost mount manager THISTANICOY pretends deeatw ace tania 134 Cannot retrieve drive information 135 Cannot dismount drive Please verify the drive is not locked by another pro
18. Files Wizard to restore files or folders After running the Recover My Computer Wizard you can restart the computer into its previous usable state 94 Recovering your computer Starting your computer using the recovery environment amp If you purchased Norton Ghost pre installed on your computer some features in the recovery environment may or may not be included depending on how the computer manufacturer chose to install Norton Ghost Typically the recovery environment has also been pre installed on your computer s hard disk It can then be started without the use of a CD and after restarting your computer Typically keyboard keys have been assigned for the purpose of starting the recovery environment When restarting your computer watch for instructions on your computer monitor or refer to your manufacturer s instructions If you have been given a product CD be sure to store it in a safe and secure place Starting your computer using the recovery environment The Norton Ghost product CD is used both to install the product and to start a computer using the recovery environment known as Symantec Recovery Disk Be sure to store the CD in a safe place If you need to restore your computer files or folders using Symantec Recovery Disk due to the inability of being able to start Windows normally due to lost hardware data or program files on a drive you can use the product CD to start the computer using t
19. To resolve the problem check the following Confirm that SymSnap sys exists in the SystemRoot System32 Drivers folder Confirm that SymSnap appears in System Information gt Software Environment gt System Drivers The saved initial state for applying changes does not match the current system state You should try restoring using Symantec Recovery Disk This error can also be caused by fiber channel devices Disconnect the devices to confirm whether or not they are causing the problem This error may also be caused by Emulex controllers Occasionally there are phantom volumes or partition table errors that can cause this error Contact Symantec technical support Troubleshooting Norton Ghost 139 General error messages E7C3000F This error message may indicate that there are bad sectors or corrupted files on the hard disk Run CHKDSK R or CHKDSK P at least four to six times and then try backing up again If the problem persists you can still create a recovery point by disabling bad sector checking and recovery point verification in Norton Ghost However this does not solve the problem of bad sectors on the hard disk As a result there is no guarantee that the recovery point will be valid or capable of being successfully restored E7D1001F Unable to write to the file This error can occur if you do not have the correct rights However it could also be caused by slow bandwidth dropped packets or other
20. a conflict with another program Contact technical support WinBOM error when starting the recovery environment This is an issue with the NIC Network Interface Card driver not loading If the recovery point you want to restore is located on the network you should first try a different NIC card If that is usuccessful you will need to send the drivers and a system information file to technical support The month and year are reversed on some international computers This is an issue with some international servers Send the PQH files to technical support Norton Ghost agent and Windows Services The Norton Ghost agent runs as a service rather than as a desktop application Running the agent as a service allows scheduled backups to run even if no one or an unprivileged user is logged on to the computer Because the agent runs as a service you can use the Services tool in Windows if you ever need to start stop configure the password or troubleshoot the agent Checking the agent in Services can be an invaluable tool for solving a problem with the software If the agent is Troubleshooting Norton Ghost 143 Norton Ghost agent and Windows Services not starting on a computer you will have problems creating and restoring recovery points Using the Services tool you can manage the agent in the following ways Start stop or See Starting stopping or restarting disable the agent the agent service on page 145
21. be drive C Click Program Files gt Norton Ghost gt Shared 44 Norton Ghost basics For more information 4 Double click Readme txt The file opens in Notepad or your default word processing program 5 Close the word processing program when you are done reading the file Accessing the User s Guide PDF The Norton Ghost User s Guide is provided on the CD in PDF format You must have Adobe Acrobat Reader installed on your computer to read the PDF To read the User s Guide PDF from the CD 1 Insert the CD into the CD drive 2 Using Windows Explorer double click the Docs folder on the CD 3 Double click UserGuide pdf to open the Norton Ghost user s guide You can also copy the User s Guide to your hard disk and read it from there Backing up your computer Best practices for backing up You can manually back up your computer at any time by running a defined backup But you can also configure a defined backup to run automatically on a regular basis To save you time and to ensure a reliable backup strategy review these sections as you prepare to back up your computer Before backing up During a backup After defining your backup Before backing up Before defining and running your first backup consider these best practices Best practice Explanation How to Schedule backups when you know your computer will be turned on Your computer must be running for a backup to run
22. click I accept the terms in the license agreement If you decline you cannot continue with the installation 7 Click Next 8 Confirm the installation location and then click Next 9 Click Install to begin the installation 10 Click Finish to complete the installation 11 After installation click Yes to restart your computer After installation At the end of installation and after your computer restarts you are asked to activate your product and to specify a few basic settings that are used to define your first backup Activate your product Set up your first backup About the Symantec recovery environment Activate your product Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have acquired the product legitimately Product activation takes less than a minute to complete If you choose not to activate the product when prompted you will receive alerts that will remind you to activate the product Activation should take just a few minutes You must activate the product within fifteen 15 days after installing it If you do not activate the product within the time period specified by the alerts the product will stop working You can activate it after the time period has elapsed but you will not be protected until you do Activation requires sending a unique product key to Symantec servers for each installation of t
23. computer simply put your Norton Ghost CD into your computer s CD DVD ROM drive and restart your computer to start the Symantec recovery environment The Symantec recovery environment lets you browse to one of your recovery points and start the recovery process Within minutes your computer restarts and is restored back to the date and time the recovery point you chose to use was first created 22 Feature summary How Norton Ghost works System requirements Your computer must meet the following minimum requirements Operating system Processor RAM Hard disk free space DVD R RW DVD R RW and CD R RW drives Windows 2000 SP4 or later XP Home or XP Pro Other operating systems are supported by Norton Ghost See Support for older Windows versions on page 24 Pentium 233 MHz 128 MB for Norton Ghost running on Windows 2000 XP 256 MB for Symantec Recovery Disk Additional computer memory might be required when recovering your computer across a network from within the Symantec recovery environment 45 MB for program files and an additional 40 MB for the Microsoft NET 1 1 Framework if it is not already installed Storage space for your recovery points unless you choose to store them to an alternate locations such as a network computer or external hard disk Any speed See a supported drives list at http service1 symantec com SUPPORT powerquest nsf docid 2004030176699562 24 Installing Nor
24. error occur messages 3 Click OK Norton Ghost basics 41 Viewing the backup and recovery status of your computer Viewing the backup and recovery status of your computer You can view the backup and recovery status of your computer to determine the current level of protection for each of the drives on your computer This is an excellent method for making sure your backups are current so that you are prepared to recover your computer from potential problems See Monitoring the status of your backups on page 69 Browsing recovery points You can actually view the files and folders contained within recovery points restore individual program and data files and folders and even mount a recovery point to make it appear as an actual drive that can be shared across a network See About recovering files or folders on page 81 You can use additional more advanced recovery point browser features included with Norton Ghost See Advanced exploring of recovery points on page 85 Keeping current with LiveUpdate Using your Internet connection you can use LiveUpdate to obtain program updates for your computer Program updates are minor improvements to your installed product These differ from product upgrades which are newer versions of entire products Program updates that have self installers to replace existing software code are called patches Patches are usually created to extend operating system
25. fail count after text box specify the number of days that the agent must run successfully before the fail count is reset to zero When the fail count is reset to zero the next failure triggers the action set for the first recovery attempt If you want the agent to run correctly for several weeks between failures you should specify a large number 6 Click OK 148 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Viewing agent dependencies See Viewing the status of a agent on page 143 The agent depends on other required services to run properly If a system component is stopped or is not running properly dependent services can be affected An instance of when you would want to view the agent dependencies is if the agent fails to start Check the dependencies to ensure they are installed and that their Startup type as identified in the General tab is not set to Disabled The top list box on the Dependencies tab displays services that are required by the agent to run properly The bottom list box does not have any services that need the agent to run properly The following table lists the three services that are required by the Norton Ghost agent to run properly along with their default Startup type setting as listed in the General tab Event Log Automatic Logical Disk Manager Automatic Remote Procedure Call RPC Automatic To view agent dependencies 1 Inthe Services window sele
26. improve computer performance until you are finished working See Adjusting the effects of a backup on computer performance on page 39 After backing up A ter a backup has finished running consider the following best practices Best practice Explanation How to Review the contents of recovery points Review the events log to verify backups have happened and to spot any potential problems Ensure that you are backing up essential data by periodically reviewing the contents of recovery points Periodically review the event messages found in the View Events Log window This feature records events when they occur such as backups and any errors that might have occurred during or after a backup See Viewing files and folders in a recovery point on page 83 See Verifying that a backup is successful on page 56 Backing up your computer 49 Defining a new backup Best practice Explanation How to Optimize recovery point storage Review the level of protection being provided for each of your computer s drives Maintain duplicate recovery points for safety Delete outdated recovery points and consolidate incremental recovery points as a method for freeing up hard disk space for more current recovery point Check the Backup and Recovery Status panel on a regular basis to ensure each drive has a defined backup Store recovery points e
27. last recovery point in the set click Automatic 4 To manually select which recovery points in the set to delete click Manual and then select the recovery points you want deleted from the list 5 Click OK Archiving recovery points An excellent method of further protecting your computer is to archive recovery points to another location such as another hard disk another computer on a network or on removable media such as DVDs or CDs You can then store your backups somewhere remote from where you use your computer Archiving is also an effective method of freeing up hard disk space 78 Optimizing recovery point storage Automating management of recovery point storage To archive recovery points 1 In the Recovery panel click Optimize Recovery Point Storage Select a recovery point set from the list and then click Archive If you select a recovery point set containing multiple recovery points select the ones you want to archive from the list of recovery points that appears and then click OK Type the path to where you will archive your recovery points or click Browse to browse to a location such as a DVD or CD burner If you are archiving to your hard disk but you plan on copying the archive to CDs or DVDs at a later point in time select Divide into smaller files for archiving and then enter a size in megabytes Select a level of compression for the archived recovery points See About setting a compres
28. may only be modified by a License Module that accompanies this license or by a written document that has been signed by both You and Symantec Should You have any questions concerning this Agreement or if You desire to contact Symantec for any reason please write to i Symantec Customer Service 555 International Way Springfield OR 97477 U S A ii Symantec Consumer Support PO Box 5689 Dublin 15 Ireland or iii Symantec Customer Service 1 Julius Ave orth Ryde NSW 2113 Australia 10 Additional Uses and Restrictions A You may use the Software on one computer o clone or apply an image of a hard drive on hat computer or to another hard drive on the same computer a replacement computer secondary media or network drive B You may use the Software on a computer to create an image file of a hard drive on that computer and store the image file on fixed or removable media for disaster recovery purposes C You may use the Software as a boot disk to re apply the hard drive image that was created for disaster recovery purposes to the hard drive on the computer from which the disaster recovery image was made or on a replacement computer provided that the software has been removed from the original computer D You may use the Software to clone a hard drive from a computer to a replacement computer in the manner described in the Software documentation and to use the Software on the replacement computer provided that the
29. network related issues Contact Symantec technical support E926001F File cluster chain length does not match file size requirements Run the Windows chkdsk utility on the source drive before you copy the recovery point or you create a recovery point If this is not possible and you have confirmed that the recovery point is valid you can bypass the error by deselecting the restore option Check file system after restore After you have finished restoring the recovery point run chkdsk on the drive to eliminate any file system errors EA39070A The internal structure of the recovery point file is invalid or unsupported when saving the file to a network location This error can also occur for one of the following reasons 140 Troubleshooting Norton Ghost General error messages EA390712 EBABoo1A The recovery point file is damaged or corrupted Damage can occur when you create a recovery point over a network and there is significant packet loss during the creation of the recovery point file You should verify recovery point after they are created to ensure their integrity Create a new recovery point file to a different location or create a new recovery point with a different file name to the same location The recovery point file is fine but there may be a conflict with spyware detection software such as Pest Control or Spybot causing the recovery point file to become corrupt or appear to be corrupted While
30. of backup protection being provided by your currently defined backups for each of the drives on your computer Norton Ghost provides a single place where you can quickly identify the level of backup protection for each drive on your computer 70 Monitoring the status of your backups Viewing the level of backup protection for each drive The following table identifies each level of backup protection assigned to each drive on your computer and describes the meaning of each level Partially Protected A backup is defined but is either not scheduled or has not been run for a long time meaning that existing recovery points are probably old A partially protected drive can be recovered but if the recovery points are older it will not contain the latest versions of files or folders To view the status of backup protection From the Status panel click Check Backup and Recovery Status Monitoring the status of your backups 71 Changing drive protection levels About viewing other drive details The Backup and Recovery Status dialog displays the following details of each drive Name This is the name you assigned to the backup when you defined it By default Norton Ghost assigns the default name Backup of drive where drive is the drive letter assigned to the drive to be backed up Type Identifies the type of recovery point the backup creates when it is run See Defining a new backup on page
31. on local and remote computers Configure the user See Adding users who can back up name and a computer on page 67 password used by the agent Set up recovery For example you can restart the actions to take agent automatically or restart the place ifthe agent computer fails to start See Setting up recovery actions when the agent fails to start on page 147 Viewing the status of a agent There are several methods you can use to open Services to view the status of the agent Use the method that is most convenient for you To view the status of the agent 1 On the Windows taskbar do one of the following Click Start gt Settings gt Control Panel gt Administrative Tools gt Services Click Start gt Run In the Open text field type services msc and then click OK If you are running Windows XP click Start gt Control Panel gt Performance and Maintenance gt Administrative Tools and then double click Services See Starting 2 Scroll the list of services until you see Norton Ghost stopping or the name of the agent under the Name column restarting the Its status should be set as Started agent service on page 145 144 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Best practices for using services The agent service is a critical component for creating recovery points To minimize problems with the agent there are a number of steps you can t
32. ones containing your latest work The Clean Up feature deletes all but the most current recovery point set freeing up space on your hard disk for other uses Once a recovery point is deleted access to the files or system recovery from that point in time is no longer 76 Optimizing recovery point storage Optimizing recovery point storage manually available If you are unsure you might want to first explore the contents of the recovery point See Viewing files and folders in a recovery point on page 83 See Advanced exploring of recovery points on page 85 To clean up old recovery points 1 In the Recovery panel click Optimize Recovery Point Storage Click Clean Up on the toolbar Suggested recovery point sets that can be safely removed without eliminating your latest recovery point are selected for you However you can check or uncheck recovery point sets to specify which ones to remove Click Delete Once you delete a recovery point access to file or system recovery from that point in time is no longer available 4 Click Yes to confirm the deletion Deleting a recovery point set If you know that you no longer want a particular recovery point set you can select and delete it at any time amp Once you delete a recovery point access to file or system recovery from that point in time is no longer available To delete a recovery point set 1 3 In the Recovery panel click Optimize
33. point Created The date and time that the recovery point file was created Compression The compression level used in the recovery point Spanned Whether the entire recovery point file is spanned over several files Password The password protection status of the selected drive protected Encryption The encryption strength used with the recovery point Version The version number of the recovery point Computer The name of the computer on which the recovery point was name created Created by Identifies which version of Norton Ghost created the recovery point To view the properties of a recovery point 1 Inthe tree panel of the Recovery Point Browser select the desired recovery point 2 Do one of the following Recovering your computer 113 Viewing properties of recovery points and drives On the File menu click Properties Right click the recovery point and then click Properties Viewing properties of a drive within a recovery point You can view the following properties of a drive within a recovery point Description A user assigned comment associated with the drive Original drive The original drive letter that was assigned to the drive letter Cluster size The cluster size in bytes used in a FAT FAT32 or NTFS drive File system The file system type for example FAT FAT32 or NTFS used within the drive Primary Logical The selected drive s drive status as either Primary primary partition or Logica
34. recovered If you are not sure you can use the Check Backup and Recovery Status feature See Viewing the level of backup protection for each drive on page 69 When you recover a drive all current data on the drive being recovered is replaced by the data contained in the latest recovery point This means that if you made changes on the drive after the latest recovery point was created such as the creation of a new file those changes will not be recovered To recover a drive 1 Inthe Recovery panel click Recover My Computer 90 Recovering a drive About Recovering a drive 2 Select a recovery point and then click Recover My Computer 3 Doone of the following To automatically Click Express gt OK gt Yes detect where the drive should be restored To modify where Click Custom gt OK and how the drive is restored Click Next 5 Either use the recovery point already selected or click Browse to locate a different recovery point and then click Next If you need to access recovery points on a network that requires user authentication enter your user name and password and then click Next 6 Select the destination the drive being restored and then click Next If there is not enough free space to restore a recovery point you can press Shift to select multiple contiguous destinations that exist on the same hard disk 7 Ifthe recovery point is password protected type the password in the Passw
35. represents the information for which you are looking Use the following guidelines when searching the Symantec Web site Type a single word in lowercase letters to find all occurrences of the word including partial matches For example type install to find articles that include the word install installation installing and so on Type multiple words to find all occurrences of any of the words For example type virus definitions to find articles that include virus or definitions or both Type a phrase enclosed in quotation marks to find articles that include this exact phrase Type a plus sign in front of all of the search terms to retrieve documents containing all of the words For example Internet Security finds articles containing both words For an exact match type the search words in uppercase letters To search for multiple phrases enclose each phrase in quotation marks and use commas to separate the phrases For example purchase product MAC Norton Ghost searches for all three phrases and finds all articles that include any of these phrases 3 Select the area of the Web site that you want to search 4 Click Search Troubleshooting Norton Ghost 125 Troubleshooting Norton Ghost Troubleshooting Norton Ghost Check this section for possible solutions to issues that might arise with Norton Ghost Key troubleshooting areas include the following Troubleshooting installati
36. text box For example computer_name share_name you might have to modify some settings If you are still having problems see Using the networking tools in the recovery environment on page 106 4 In the tree view panel of the Recovery Point Browser double click the drive containing the files or folders you want to restore to expand it Recovering your computer 105 Recovering files and folders from the recovery environment 5 Inthe content panel of the Recovery Point Browser do the following to select the files or folders you want to restore To select all items To select a group of files that are next to each other To select a group of files that are not next to each other Press Ctrl A Select the top file press Shift and then select the last file in the list Press Ctrl while selecting the files 6 Click Recover Files Where possible the Recover Items dialog box will automatically fill in the Restore to this folder text box with the original path where the files originated If the original location does not include a drive letter because the drive was hidden when you created the recovery point you must enter a drive letter for the drive before you can restore any files or folders 7 Ifthe original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination 8 Click Recover to restore the files Exploring your computer
37. that drive mapping and select a recovery point that you want to restore Configuring network connection settings You can access the Network Configuration window to configure basic network settings while running in the recovery environment To open the Network Configuration window 1 Inthe recovery environment main window click the Network panel and then click Configure Network Connection Settings 2 Ifyou are prompted to start networking services click Yes Getting a static IP address If you are trying to restore a recovery point that is located on a network drive share but you are unable to map a drive or browse to the drive share on the network usually caused by the lack of an available DHCP service you can assign a unique static IP address to the computer that is running the recovery environment You can then map to the network drive share To get a static IP address 1 Inthe list box of the Network Configuration window click IP Address 1 110 Recovering your computer Using the networking tools in the recovery environment 2 Inthe Enter Adapter Address dialog specify a unique IP address and subnet mask for the computer you are restoring Be sure that the subnet mask matches the subnet mask of the network segment 3 Click OK and then click Close to return to the recovery environment main menu 4 From the Network panel click Ping a Remote Computer 5 Specify the address of a computer you want to ping on th
38. the CD or DVD drive to be the first bootable device in the list Save the changes and exit the BIOS setup When you start your computer with the product CD in the drive you will see a prompt telling you to press any key to boot from CD If you do not press a key your computer will attempt to start from the next bootable device listed in the BIOS There is only a short delay when the prompt to press a key is displayed so you need to watch carefully as the computer starts Press any key to start the recovery environment Symantec Recovery Disk Preparing to recover your computer Before starting the recovery process you might want to scan your computer for viruses a feature available from the Symantec recovery environment You can also scan Recovering your computer 97 Preparing to recover your computer your hard disk to check it for corrupted data or even surface damage Scanning for viruses Checking your hard disk for errors Scanning for viruses If you suspect that your computer was damaged by a virus or other threat you might want to scan for any viruses that might be the cause of your computer problems To scan for viruses 1 On the Analyze panel click Scan for Viruses 2 Select one of the following Use the virus Uses the definitions included on definitions on this your product CD cD Use Update Locator Select this option if you have virus definitions downloaded the latest virus folder de
39. the local drive where my backups are saved See Supported storage devices and NIC drivers on page 133 You may need to load drivers for the storage device where your backups are saved as part of starting the recovery environment To access the local drive 1 2 Start your computer using the Norton Ghost CD When you see the prompt Press any key to boot from CD immediately press F If you press a different key you will not have an opportunity to load special drivers By pressing F6 you can add storage drivers for most SCSI devices listed at www microsoft com windows catalog Press S when prompted to specify additional SCSI adapters CD drives or special controllers for use with Windows including those for which you have a device Troubleshooting Norton Ghost 133 Troubleshooting Norton Ghost support disk from a mass storage device manufacturer If you do not have the drivers available from the device manufacturer and they are not included as part of the recovery environment you will not be able to use that drive Cannot access the network drive where recovery points are saved See Supported The system where you are running the recovery storage devices environment may use a NIC driver that is not included as and AEdrivers on part of the recovery environment Contact Symantec page 133 services and support if your NIC is not detected by the recovery environment Supported storage devices an
40. the recovery point Automatically expand the drive to occupy the destination drive s remaining unallocated space Makes the restored drive the active partition the drive the computer starts from When restoring a drive where Windows your operating system is installed you should select this option 102 Recovering your computer Recovering your computer Partition type Restore original disk signature Select one of the following t Primary partition To restore as a primary partition Logical partition To restore as a logical partition inside an extended partition Restores the original physical disk signature of the hard drive Disk signatures are included in Windows Server 2003 Windows 2000 Advanced Server and Windows NT Server 4 0 Enterprise Edition SP3 and later and are necessary before the hard drive can be used This option is recommended for advanced users and is available when restoring a whole drive only Recovering your computer 103 Recovering your computer Preserve Preserves the token used to domain trust authenticate a user computer on a token on domain This is a method for making destination sure that a recovered computer is recognized by a network domain after it is recovered The actual options that are available are dependent on the restore destination you selected in the previous step 11 Click Next to review the restore options you have selected
41. to share your computer s RAM you might need more than 256 MB of RAM to use the recovery environment If you are not sure you can continue If you have difficulties using the recovery environment you might need to upgrade your computer s memory Recovery Point Browser error messages Check here for suggestions to help resolve error messages that are encountered while running the Recovery Point Browser Cannot initialize COM library Cannot allocate Norton Ghost mount manager instance Cannot retrieve drive information Cannot dismount drive Please verify the drive is not locked by another process Cannot initialize COM library The product was unable to initialize the COM subsystem This can be caused by insufficient resources or corrupt DLLs Restart the computer and try to free system resources Cannot allocate Norton Ghost mount manager The product was unable to allocate resources for the Symantec mount manager This error is usually reported Troubleshooting Norton Ghost 135 General error messages when the product is partially installed or some of the product s COM objects are missing or incorrectly registered To correct this condition reinstall the product Cannot retrieve drive information The Symantec mount manager did not recognize the drive as a mounted recovery point This error is most commonly reported when another process is attempting to dismount the drive The error may also occur if the
42. using the product or Recovery Point Browser disable all spyware detection software If you copy a recovery point file from one FireWire drive to another FireWire drive while connected to a FireWire expansion card that uses a Via chipset such as the Kouwell card To work around this issue replace your Via based FireWire expansion card with a card that uses a non Via chipset such as the Adaptec 4300 Fireconnect which uses a TI chipset Open failed This error is usually caused by insufficient rights to the Norton Ghost agent service A user must have administrator and domain administrator rights on the sub share folder Check that the Norton Ghost agent services Log On information is correct Cannot read data from drive An unknown exception has occurred This error is reported when you are attempting to save a recovery point to removable media If you are saving a recovery point to removable media insert a disk into the Troubleshooting Norton Ghost 141 General error messages drive If that does not work disconnect the removable media drive and remove any attached USB devices EC8A0001 The engine has not been initialized See Cannot access This error is caused by updated firmware on QLogic the network drive drives conflicting with the QLogic driver on the product where recovery CD In other cases it could also be caused by any SCSI points are saved g g i on page 133 conflict with particular drivers on the pro
43. view recovery point and drive properties 112 viewing drive properties 113 viewing recovery point properties 112 Recovery panel about 34 recovery point about 73 adding a password 62 archiving 77 assigning a drive letter to 85 browsing 41 check integrity of 63 64 checking for viruses 85 clean up old 75 compressing 61 copy to CD or DVD 77 copy to removable media 59 defined 50 73 delete set 76 dismounting 87 free up hard disk space 77 independent 50 mounting a drive within 85 opening 41 optimize storage 75 properties 74 recommended storage location 60 restoring files from within 81 set 50 specifying default storage location 37 storage location selecting 58 storage automated management of 78 storage change location of 79 storage default path to 37 storing on removable media 61 troubleshooting 59 verify after creation 51 64 verify at creation 63 view properties of drive within 88 viewing properties from recovery environment 112 removable media 24 saving recovery points to 59 split recovery points across multiple 59 supported 24 supported drives 23 24 reports log file 144 requirements system 23 restarting Agent 145 restoring files and folders 81 running Norton Ghost 31 S schedule modify backup 66 SCSI drives supported 133 security agent 67 granting access to other users to back up 67 password protect recovery point 62 service starting stopping or restarting Agent 145
44. 12 Check Reboot when finished if you want the computer restarted for you automatically when the recovery process finishes 13 Click Finish gt Yes to restore the drive 104 Recovering your computer Recovering files and folders from the recovery environment Recovering files and folders from the recovery environment You can start your computer using the Symantec Recovery Disk and restore files and folders from within a recovery point When you are running the recovery environment there are several support utilities available that you can run to troubleshoot networking or hardware issues you may encounter For example you can ping a computer renew IP addresses or get information about a hard disk partition table To restore files and folders using the recovery environment 1 Start the computer using the recovery environment See Starting your computer using the recovery environment on page 94 2 Click Recover My Files 3 Ifthe Symantec Recovery Disk cannot locate any recovery points you are prompted to locate one Click OK gt Open another location Browse to an alternate folder where current recovery points are stored Click OK select a recovery point from the resulting list and click Browse Contents If you are attempting to restore files or folders from a network location and you are having trouble make sure you type the name of the computer and share that holds your recovery points in the File name
45. 2 212 48 C F R section 252 227 7015 48 C F R section 227 7202 through 227 7202 4 48 C F R section 52 227 14 and other relevant sections of the Code of Federal Regulations as applicable Symantec s computer software and computer software documentation are licensed to United States Government end users with only those rights as granted to all other end users according to the terms and conditions contained in this license agreement Manufacturer is Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 8 Export Regulation Certain Symantec products are subject to export controls by the U S Department of Commerce DOC under the Export Administration Regulations EAR see www bxa doc gov Violation of U S law is strictly prohibited You agree to comply with he requirements of the EAR and all applicable international national state regional and local aws and regulations including any applicable import and use restrictions Symantec products are currently prohibited for export or re export o Cuba North Korea Iran Iraq Libya Syria and Sudan or to any country subject to applicable trade sanctions You agree not to export or re export directly or indirectly any product to any country outlined in the EAR nor o any person or entity on the DOC Denied Persons Entities and Unverified Lists the U S Department of State s Debarred List or on the U S Department of Treasury s lists of Specially Designated Na
46. 3 Chapter 4 Responding to emergencies About responding to emergencies 0 13 Deciding what action to take s 13 Feature summary VET VIG WS 5 iafessestsstusscvossacetsssdasesnesiudansdivasczsotageeassnesverseetnenastds 15 What s new in Norton Ghost seee 15 How Norton Ghost Works seessessseesseeseeseeseeereeeseeess 18 Define a backup Run a backup o eeeeeseeseeseeseessesseeseeseecseeseesesnesseeseesnees Manage recovery point storage u s 20 Recover files or folders eesseesseecstesseeeseeeseeeneeers 21 Recover an entire Computer eseeseeeeeeseeeeeeee 21 Installing Norton Ghost Systemi TEQUITEMENIS sanson pnan aa 23 Supported file systems and removable media 24 Support for older Windows versions 24 Installing Norton Ghost ssssssssssssssssssessssssssssssssssssssssssssss After installation cicssscesevsclescssasseccsssshss aelesecateenecsnteeathe Activate your product Locate the product Key ou eseessessesseeceeeseeeseeereeess Set up your first backup About the Symantec recovery environment 29 Norton Ghost basics Starting Norton Ghost o eesceeseeseessesseeseseseeseeseecseeseeseeeeeens 31 Starting Norton Ghost from the system tray 31 Finding your way around Norton Ghost eee 32 8 Contents Backup panel sfsesserusanecanusnisicaveveesenes 33 Recovery Panel arem aena 34 Status panel scvecressccagscwrsseeeinscnesrregtemeavactavan
47. 7 Before using the Copy My Hard Drive feature O pin position on the drive itself The I O pin is usually on the side closest to the power supply _ 4 Attach the power connector to the new hard disk There is only one way to connect the power cable do not force it Make sure the angled edge of the plastic connector lines up with the angled edge of the pin socket 18 Copying drives Copying one hard disk to another hard disk 5 Anchor the drive in the bay area according to the manufacturer s instructions for the computer or the computer bay requirements 6 Change the BIOS to recognize the new hard disk To change the BIOS settings watch the bottom of the screen while your computer is starting up Press Del F1 F2 or F10 according to the legend that appears Select Auto Detect for both the master and slave drives Save the BIOS changes and then exit Your computer will restart automatically Copying one hard disk to another hard disk When your new hard disk is installed you are ready to copy your old hard disk to the new one The new hard disk does not need to be formatted If the hard disk you are copying contains more than one partition for example a C drive a D drive an E drive and so forth you must copy each partition one at a time to the new hard disk If the power or other hardware fails when you are copying data no data is lost from the source drive Should the power or ot
48. 8s symantec Norton 10 0 Ghost User s Guide Norton Ghost User s Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 10 0 PN 10421093 Copyright Notice 2005 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Norton Ghost and Norton PartitionMagic are U S registered trademarks of Symantec Corporation SmartSector and LiveUpdate are trademarks of Symantec Corporation Microsoft MS DOS Windows and Windows NT are registered trademarks of Microsoft Corporation IBM OS 2 and OS 2 Warp are registered trademarks of International Business Machines Corporation Maxtor OneTouc
49. CD To run the recovery environment you must be able to start your computer from the Norton Ghost CD To start your computer using the product CD 1 Turn on your computer 2 While the computer is starting watch for a prompt that tells you how to access the BIOS Generally you will need to press lt Del gt lt F1 gt lt F2 gt or lt F10 gt 132 Troubleshooting Norton Ghost Troubleshooting Norton Ghost See Starting your computer using the recovery environment on page 94 5 From the BIOS screen choose the Boot menu The term boot refers to the location where software required to start a computer is stored The Symantec Recovery Disk contains a simple version of the Windows operating system By changing the boot sequence of your computer to your CD drive the computer can then load this version of Windows Boot is also used synonymously with start Change the CD or DVD drive to be the first bootable device in the list Save the changes and exit the BIOS setup When you start your computer with the product CD in the drive you will see a prompt telling you to press any key to boot from CD If you do not press a key your computer will attempt to start from the next bootable device listed in the BIOS There is only a short delay when the prompt to press a key is displayed so you need to watch carefully as the computer starts 6 Press a key and the recovery environment will start Cannot access
50. Damages SOME STATES AND COUNTRIES INCLUDING MEMBER COUNTRIES OF THE EUROPEAN ECONOMIC AREA DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE BELOW LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND REGARDLESS OF WHETHER ANY REMEDY SET FORTH HEREIN FAILS OF ITS ESSENTIAL PURPOSE IN NO EVENT WILL SYMANTEC OR ITS LICENSORS BE LIABLE TO YOU FOR ANY SPECIAL CONSEQUENTIAL INDIRECT OR SIMILAR DAMAGES INCLUDING ANY LOST PROFITS OR LOST DATA ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF SYMANTEC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN NO CASE SHALL SYMANTEC S OR ITS LICENSORS LIABILITY EXCEED THE PURCHASE PRICE FOR THE SOFTWARE The disclaimers and limitations set forth above will apply regardless of whether You accept the Software 7 U S Government Restricted Rights RESTRICTED RIGHTS LEGEND All Symantec products and documentation are commercial in nature The software and software documentation are Commercial Items as that term is defined in 48 C F R section 2 101 consisting of Commercial Computer Software and Commercial Computer Software Documentation as such terms are defined in 48 C F R section 252 227 7014 a 5 and 48 C F R section 252 227 7014 a 1 and used in 48 C F R section 12 212 and 48 C F R section 227 7202 as applicable Consistent with 48 C F R section 1
51. ME NT Workstation 4 0 Norton Ghost 2003 can also run under Windows 2000 Professional with 64 MB RAM and Windows XP Professional or Home with 128 MB RAM Installing Norton Ghost 25 Installing Norton Ghost Processor RAM Hard drive space CD drive Floppy disk drive Pentium compatible processor 32 MB 35 MB Any speed High density Installing Norton Ghost Install Norton Ghost from the Norton Ghost CD If you have not already done so close all other Windows programs To install Norton Ghost 1 Uninstall any previous versions of Norton Ghost or Drive Image 2 Plug in any USB storage devices you might want to use to store backups 3 Insert the CD into the CD ROM drive If the CD does not start automatically double click AUTOEXEC EXE on the Norton Ghost 10 CD 4 Inthe Norton Ghost window click Install Norton Ghost 5 Inthe Welcome window click Next If the install detects a previous version of Norton Ghost or Drive Image on your system you must first uninstall the software before you can install Norton Ghost 10 Norton Ghost 10 can restore backup images created using Norton Ghost 9 and Norton Ghost 2003 If you want to keep your original schedules associated with backup jobs from an older version of Norton Ghost including Drive Image be sure to indicate during uninstall that you want to keep existing backups 26 Installing Norton Ghost After installation 6 Read the license agreement then
52. Recovery Point Storage Select a recovery point set to delete from the list and then click Delete Set on the toolbar Click Yes to confirm the deletion and then click OK Deleting recovery points within a set A recovery point set can contain multiple recovery points created over time that can be deleted to reclaim storage space Optimizing recovery point storage 77 Optimizing recovery point storage manually When you use the Delete Points option all recovery points created between the first and last recovery point in the set are deleted db Be careful about which recovery points you choose to delete For example if you created a new document that was then captured in the third recovery point in your recovery points list but then you deleted the file accidently at which time the deletion was captured by the fourth recovery point you could lose the file permanently if you delete the third recovery point If you are unsure you can explore a recovery point before deleting it See Viewing files and folders in a recovery point on page 83 You can manually select which recovery points to remove a helpful feature if you know which recovery points that you want to keep within a set To delete recovery points in a set 1 Inthe Recovery panel click Optimize Recovery Point Storage 2 Select a recovery point set from the list and then click Delete Points on the toolbar 3 To automatically delete all but the first and
53. Service and Support 149 services best practices for using 144 opening on local machine 143 using with Agent 142 SmartSector copying disabling 63 starting Agent 145 Norton Ghost 31 Status panel about 35 stopping Agent 145 storage devices supported by recovery environment 133 Support Utilities about 114 supported drives 23 supported file systems 24 Symantec Recovery Disk about 93 Symantec recovery environment See Symantec Recovery Disk sysinfo exe 125 system information 125 system requirements 23 system tray Norton Ghost menu 31 starting Norton Ghost from 31 T Technical Support 149 troubleshooting 13 123 Agent 142 Agent checking status 129 Backup Image Browser 134 displaying warnings and errors 35 general error messages 135 I can t access the network drive where my recovery points are saved 133 I don t know the information about my system that I m required to enter 125 installation 125 Norton Ghost stopped working see activating Norton Ghost problems accessing local drive where backups are stored 132 recovery environment 131 recovery point storage 59 restoring files from spanned media 81 retrieving drive information 135 Index 157 see also readme txt on the Norton Ghost CD starting computer using Norton Ghost CD 131 the Norton Ghost software expired 26 troubleshooting deciding actions to take 13 U unlocking Norton Ghost 28 updating automatically with LiveUpdate 41 User
54. Software has been removed from the original computer E You may not use the Software commercially or non commercially for the purpose of creating multiple computers or hard drives except for multiple hard drives installed in or attached directly to the original computer F If the Software You have licensed includes he Symantec Recovery Disk Component the following uses and restrictions apply to the Software i The Component contains Windows R software licensed from Microsoft Corporation Microsoft Corporation has no liability to You for he Component Any support for the Component will be provided by Symantec in accordance with Symantec s then current support guidelines ii THE COMPONENT CONTAINS A TIME OUT FEATURE THAT WILL AUTOMATICALLY RE BOOT THE COMPUTER AFTER TWENTY FOUR HOURS OF CONTINUOUS USE THIS TIME OUT FEATURE WILL RESET EACH TIME THE COMPONENT IS RE LAUNCHED iii The Component may be used as a boot diagnostic disaster recovery setup restoration emergency service installation est and configuration utility program Use of he Component as a general purpose operating system or as a substitute for a fully functional version of any operating system product is strictly prohibited G For the purposes of this License Agreement a virtual machine is considered the same as an actual machine Windows R is a registered trademark of Microsoft Corporation Chapter 1 Chapter 2 Chapter
55. Symantec Recovery Disk drive letters and labels might not match what you would see if running in Windows You might have to identify the correct drive based on its label the name assigned to it or by browsing files and folders in the recovery point See Recovering files and folders from the recovery environment on page 104 Recovering your computer Recovering your computer 101 7 To free up disk space select a drive and then click 10 Delete Drive This will free sp ace if a single volume space on the hard drive is not adequate When you click Delete Drive the drive is only marked for deletion The actual deletion of the drive takes place after you click Finish in the wizard If you change your mind before clicking Finish go back to the Recovery Destination window and then click Undo Delete to unmark the drive for deletion Click Next Select which op recovery proces ions you want performed during the s Your options include Verify recovery point before restore Check for file system errors after recovery Resize drive to fill unallocated space Set drive active for booting 0S Determines whether a recovery point is valid or corrupt before restoring it Enabling this option will significantly increase the time required for the recovery to complete However it can also ensure that the recovery point being restored is valid Check the restored drive for errors after restoring
56. THE SIXTY 60 DAY PERIOD FOLLOWING THE DATE OF pl 1 License The software and documentation that accompanies this license collectively the Software is the property of Symantec or its icensors and is protected by copyright law While Symantec continues to own the Software You will have certain rights to use the Software after Your acceptance of this license This icense governs any releases revisions or enhancements to the Software that Symantec may furnish to You Except as may be modified y a Symantec license certificate license coupon or license key each a License Module that accompanies precedes or ollows this license Your rights and obligations with respect to the use of this Software are as ollows You may A use one copy of the Software on a single computer If a License Module accompanies precedes or follows this license You may make the number of copies of the Software licensed to You by Symantec as provided in Your License Module Your License Module shall constitute proof of Your right to make such copies B make one copy of the Software for archival purposes or copy the Software onto the hard disk of Your computer and retain the original for archival purposes C use the Software on a network provided that You have a licensed copy of the Software for each computer that can access the Software over that network D after written no
57. a second hard disk such as an external USB drive Norton Ghost automatically detects the new drive and asks if you want to use the new drive for recovery point storage This is because using a secondary hard disk is the optimal recovery point storage location Saving recovery points to a separate drive a network location or removable media eliminates this problem You can use Norton PartitionMagic to create new partitions drives on your computer hard disk that are dedicated to storing recovery points Network If your computer is connected to a network you can save your file recovery points to a network folder CD RW When you save recovery points to removable media they are DVD RW automatically split into the correct sizes if the backup spans more than one media The scheduling of backups is not available when this option is used O Using CD RWs or DVD RWs as your recovery point storage location is not the best option because you will be required to swap disks during the process 60 Backing up your computer About selecting a recovery point storage location The following table gives you additional information regarding the advantages and disadvantages of different types of storage locations for recovery points Location Advantages Disadvantages Hard drive Fast backup and recovery Uses valuable drive space recommended 1 Can schedule unattended Vulnerable to loss if the backups Inexpensive because drive sp
58. ace can be overwritten repeatedly hard drive fails Network drive recommended Fast backup and recovery Can schedule unattended backups Inexpensive because drive space can be overwritten repeatedly Protection from local hard drive failure Off site storage through existing network backup strategies Must have supported NIC drivers to restore from the recovery environment Must understand and assign the appropriate rights for users who will run backups and restore data USB or FireWire drive recommended Fast backup and recovery Can schedule unattended backups Inexpensive because drive space can be overwritten repeatedly Off site storage is possible Reserves hard drive space for other uses Additional expense for the drive itself Must have supported storage device drivers to restore from the Symantec Recovery Disk CD could require additional media along with the Symantec Recovery Disk CD Backing up your computer 61 About selecting a recovery point storage location Removable Protection from hard Cannot create media local drive failure unattended backups Process is manual Ideal for off site storage Cannot create recovery point sets independent recovery points only Reserves hard drive space for other uses m Media can be expensive Recovery can be slower than from other locations especially for individual files and folders m You cann
59. ake The following table lists various tasks that you should check or use Check the The event log should be the first place event log you check when tracking down the first before source of a problem particularly when it using is associated with the agent Selecting Services the most recent log entries often gives you information and clues as to what is causing the problem On the Status panel click View Event Log Troubleshooting Norton Ghost 145 Norton Ghost agent and Windows Services Verify that When the agent is installed on a the agent is computer it is configured to start starting automatically when Norton Ghost starts without user You can test that the agent is starting intervention automatically by looking in Services checking the status and then restarting the service if necessary If the Startup type is set to automatic you should try starting the agent again See Starting stopping or restarting the agent service on page 145 Use caution Changing the default settings for services when might prevent key services from running changing correctly It is especially important to use default caution when changing the Startup Type settings for and Log On As settings of services that the agent are configured to start automatically Changing the default agent properties may prevent Norton Ghost from running correctly In particular you should use caution when changing the default St
60. annot access the local drive where my backups are saved on page 132 See Cannot access the local drive where my backups are saved on page 132 See I don t know the system information that I m required to enter on page 125 30 Installing Norton Ghost After installation Starting Norton Ghost You can start Norton Ghost from the Windows taskbar or from the Windows system tray To start Norton Ghost Do one of the following On the classic Windows taskbar click Start gt Programs gt Norton Ghost gt Norton Ghost On the Windows XP taskbar click Start gt All Programs gt Norton Ghost gt Norton Ghost Starting Norton Ghost from the system tray Norton Ghost adds an icon to the Windows system tray By default the Norton Ghost tray icon appears in the lower right corner of your computer monitor on the Windows taskbar To start Norton Ghost from the system tray 1 Inthe Windows system tray double click the Norton Ghost tray icon Using the Norton Ghost system tray menu From the tray icon you can quickly access the following Norton Ghost tools and information Create an immediate backup of one or more drives Define a new backup Edit existing backup schedules 32 Norton Ghost basics Finding your way around Norton Ghost Restore your entire computer Restore individual files and folders Start Norton Ghost View the progress and performance of a currently ru
61. ard disk You can use the Copy My Hard Drive feature when you upgrade to a larger hard disk or when you add a second hard disk and keep the original You should not use this eature to set up a hard disk that will be used in another computer If you are using a trial version of Norton Ghost the Copy My Hard Drive feature is not enabled To use this feature you must upgrade to a licensed version of Norton Ghost 10 Before using the Copy My Hard Drive feature Before you can copy drives you must have the hardware configured correctly To install and configure a hard disk 1 Prepare the computer Get the manufacturer s directions for installing the drive Shut down the computer and disconnect the power cord Discharge 16 Copying drives Before using the Copy My Hard Drive feature electricity by touching a grounded metal object Remove the computer cover 2 Change the hard disk jumper settings to make the new hard disk the slave drive or connect it as the slave drive if you are using cable select instead of jumper settings to determine the master and slave drives y 3 Attach the new hard disk Connect the cable so that the colored stripe on the edge lines up with the I O pins on the motherboard The motherboard is marked Pin1 or 1 where the colored stripe should go Next connect the other end of the cable to the back of the hard disk again matching the striped edge with the I Copying drives 11
62. are dependent on the restore destination you selected in the previous step Click Next to review the restore options you have selected Click Finish to restore the drive If the Wizard cannot lock the drive to perform the recovery under Windows it will prompt you to insert the product CD and manually start the recovery environment so you can complete the recovery When the recovery is finished the computer is restarted automatically About Symantec Recovery Disk When you can no longer start Windows you can recover your computer using the Symantec recovery environment If you can start Windows but you need to restore all data on a secondary drive that has been lost such as drive D or E for example you can do so from within Windows See the Recovering a drive chapter in the Norton Ghost User s Guide The recovery environment makes restoring your computer possible under almost any computer disaster Occasionally a computer failure can leave the operating system intact but prevent you from restoring a recovery point after restarting Or a computer failure can leave the operating system inoperative making a restoration seem impossible For these types of situations you can restore your computer using a recovery point from within the recovery environment Symantec Recovery Disk In the recovery environment you can run among other tools the Recover My Computer Wizard to restore your computer or the Recover My
63. are the original licensee of this copy of the Software and are not completely satisfied with it for any reason please contact Symantec Customer Service for a refund of the money You paid for the Software less shipping handling and any applicable taxes except in certain states and countries where shipping handling and taxes are refundable at any time during the sixty 60 day period following the date of purchase 5 Limited Warranty Symantec warrants that the media on which the Software is distributed will be free from defects for a period of sixty 60 days from the date of delivery of the Software to You Your sole remedy in the event of a breach of this warranty will be that Symantec will at its option replace any defective media returned to Symantec within the warranty period or refund the money You paid for the Software Symantec does not warrant that the Software will meet Your requirements or that operation of the Software will be uninterrupted or that the Software will be error free TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY 6 Disclaimer of
64. artup type and Log On settings of the agent since it is configured to start and typically log on automatically when you run Norton Ghost Starting stopping or restarting the agent service To start stop or restart the agent service you must be logged on as an administrator If your computer is connected to a network network policy settings may also prevent you from completing this task 146 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services See Viewing the status of a agent on page 143 Some instances of when you may need to start stop or restart the agent service include the following Start or If Norton Ghost is unable to connect to the Restart agent on a computer Restart You have just changed the user name or password or both you use to log on to the agent service or you used the Security Configuration Tool to give additional users the ability to back up computers See Adding users who can back up a computer on page 67 Stop If you believe the agent may be causing a problem on the computer or you want to temporarily free memory resources If you have defined a backup note that stopping the agent will prevent recovery points from being created at the scheduled times you specified To start stop or restart the Agent 1 In the Services window select Norton Ghost under the Name column 2 Doone of the following Click Action gt Start Star
65. cess 35 General error MESSAGES eeseeseessesseessesseesseeseeseesseeneenes 135 E07 10007 EOBQOOG suai aiitciitandiavntanlagiinadiniaans 1 E0BB0004 1 FOBBOO1B EOBB0097 EOBB0147 EOBCOO0A E7C3000F E7D1001F E926001F EA39070A EA390712 EBABOOIA nocentes 40 EC8A0001 The engine has not been initialized 141 EGBEQOO2 senesced cacti eel et 41 EC8FOOO Cair anunn n aa 141 ECIS OOO lessa Aaa 141 Error The object invoked has disconnected from its CENTS eea a RRR 142 Catastrophic CLrors cccdestcsvsssonssisivesssenscaits cvsecceese 142 WinBOM error when starting the recovery ENVITONMEONE seccescierssctossvineseauectvenndsrecctutstes 142 The month and year are reversed on some international Compute 0 ee 142 12 Contents Appendix B Index Norton Ghost agent and Windows Services 142 Viewing the status of a agent 0 Best practices for using services Starting stopping or restarting the agent service 145 Setting up recovery actions when the agent fails to SEAL rena A EOR 147 Viewing agent dependencies cceeceeeees 148 Service and support solutions About responding to emergencies If you have an emergency such as lost or corrupted files or folders or you cannot start Windows review this chapter for steps you can take to restore files folders or your entire computer If you have been running Norton Ghost for ver
66. ct Norton Ghost under the Name column Click Action gt Properties 3 Click Dependencies The Service amp Support Web site at http service symantec com supports Symantec products Customer Service helps with nontechnical issues such as orders upgrades replacements and rebates Technical Support helps with technical issues such as installing configuring or troubleshooting Symantec products Methods of technical support and customer service can vary by region For information on support offerings in your region check the appropriate Web site listed in the sections that follow If you received this product when you purchased your computer your computer manufacturer may be responsible for providing your support Customer service The Service amp Support Web site at http service symantec com tells you how to Subscribe to Symantec newsletters Locate resellers and consultants in your area Update your product registration Find out about orders returns or a rebate status Access Customer Service FAQs Post a question to a Customer Service representative Obtain product information literature or trialware 150 Service and support solutions For upgrade orders visit the Symantec Store at http www symantecstore com Technical support Symantec offers two technical support options for help with installing configuring or troubleshooting Symantec products Online Service and Support
67. d NIC drivers For a list of storage devices and NIC drivers that are supported by the recovery environment please see www symantec com See Starting your If your storage device is not listed you can press F6 computer usingthe when starting a computer using the recovery poids 7 environment and manually load the necessary drivers environment on page 94 If your NIC card is not listed and the recovery environment does not detect the driver contact Symantec technical support See Service and support solutions on page 149 My recovery point is on CD but can t use the drive because the Norton Ghost CD is running the recovery environment When you restore a backup from a CD or DVD from within the recovery environment and you only have one CD or DVD drive you must leave the product CD in that drive until after you have clicked Browse to locate the backup After the Open dialog box has displayed you can remove the Norton Ghost CD or the Symantec Recovery Disk CD and insert the media that contains the backup 134 Troubleshooting Norton Ghost Recovery Point Browser error messages If you remove the product CD before clicking Browse the recovery environment will exit back to the recovery environment main window Warning appears indicating that Windows might not run correctly due to insufficient memory The recovery environment requires a minimum of 256 MB of RAM to run If your computer s video card is configured
68. d comment associated with the drive The original drive letter that was assigned to the drive The cluster size in bytes used in a FAT FAT32 or NTFS drive The file system type for example FAT FAT32 or NTFS used within the drive The selected drive s status as either Primary primary partition or Logical logical partition The total size in megabytes of the drive This total includes both used and free space The amount of used space in megabytes within the drive The amount of free or unused space in megabytes within the drive To view the drive properties of a recovery point 1 Inthe tree panel of the Recovery Point Browser double click the recovery point that contains the desired drive 2 Select a drive 3 Do one of the following On the menu bar click File gt Properties Right click the recovery point and then click Properties About Recovering a drive You can restore all lost information to a secondary drive which is a drive other than the primary drive where Windows is installed typically C For example if your computer has a D drive and the data has been lost you can use the Recover My Computer feature to restore drive D back to an earlier date and time before data was lost If you cannot start Windows you may need to recover your computer See Recovering your computer on page 93 To recover a drive you must have a current recovery point that includes the drive to be
69. d folders About recovering files or folders oo eeeesteseeseesteeeeeees 81 Viewing files and folders in a recovery point 83 If you can t find the files or folders you need 83 Advanced exploring of recovery points About advanced exploring of recovery points 85 Mounting a recovery point aS a drive ou eects 86 Mounting a recovery point from Windows EXPlOPOP piniienn Dismounting a recovery point drive Viewing properties of a drive within recovery point 88 Recovering a drive 9 10 Contents Chapter 11 Chapter 12 Appendix A About Recovering a drive o cecscecssecssecssecsseessecsseesseessessee 89 Recovering your computer About Symantec Recovery Disk essccccccccccss 93 Starting your computer using the recovery ENVIPONMENL saonenn 94 Getting your computer to start from the CD 96 Preparing to recover your COMPUTE ee eeeeseeeeeeeee 96 Scanning for viruses Checking your hard disk for errors u s 98 Recovering your COMPUTED seesssescsseeeseeceseeseesteeeseeeeee 99 Recovering files and folders from the recovery CNIVIFOMMENI e e tesan artes 104 Exploring your computer eeeseeeseeeseeeeeeseeeeees 105 Using the networking tools in the recovery CHVIFONMENL mai E A O 106 Starting networking Services u 106 Using the pcAnywhere Thin Host for a remote TE COVELY nnn dieniniai iiias 106 Mapping a network drive in the recovery ENVITONMENL sitiat 108
70. d to reduce the speed of the backup in order to free up system resources for use by the programs you are using When the backup is complete a message appears above the system tray to let you know that the backup was complete and successful Manage recovery point storage Over time your recovery point storage location can be used up However Norton Ghost includes powerful Feature summary 21 How Norton Ghost works features for managing your recovery point storage location including the ability to archive them to a hard drive a USB or FireWire drive a network drive or to removable media such as a writable DVD or CD Recover files or folders When it becomes necessary to recover folders files or your entire computer Norton Ghost makes it quick and easy By letting you browse through the contents of recovery points it is as if you are looking at the original files and folders that existed on your computer when the recovery point was created You can then select the files or folders to recover and restore them to your computer in seconds Advanced features let you search files and folders in a recovery point and then drag and drop them out of the recovery point into a folder on your computer You can even mount a recovery point as if it were another drive on your computer and share it over a network Files and folders can then be restored over your network Recover an entire computer If you must restore your entire
71. duct CD Try loading the driver manually If the error continues run the recovery environment support utilities Display SME Disk Information and View Partition Information obtain system information and then contact technical support Additional log files may also be needed EC8F0007 The error is usually caused by a driver conflict with another application that may have control of the partition Check for other applications that may have a lock on the drive Temporarily disable any suspected conflicting drivers and run Norton Ghost again EC8FoooC Cannot find the virtual volume image driver This error is typically occurs when the virtual volume imaging driver symsnap sys has been incorrectly installed You should uninstall and then reinstall the product to correct this error Your existing backups and recover points will not be affected provided you instruct the uninstall not to remove them EC950001 This error occurs when the driver for the storage controller does not load in Symantec Recovery Disk Restart the computer using Symantec Recovery Disk and press F to load the necessary drivers 142 Troubleshooting Norton Ghost Norton Ghost agent and Windows Services Error The object invoked has disconnected from its clients If you encounter this error the computer typically a remotely managed computer has either crashed or the agent service has stopped running Catastrophic error This may be caused by
72. e as the same drive letter as when Norton Ghost was first installed Which version of Microsoft NET Framework do install If you have Microsoft NET Framework 1 1 already installed version 1 1 will not be installed from the Norton Ghost CD Troubleshooting recovery points Following are some of the most common issues when trying to create recovery points Burning recovery points to a CD or DVD Support for CD DVD burners Support for DVD ROM drives About Hibernate sys and pagefile sys files Burning recovery points to a CD or DVD Following are the most common issues when trying to burn recovery points to a CD or DVD Difficulties while recovery points are being burned to CD might be resolved by downloading the latest CD or DVD drivers and firmware updates from the manufacturer of your CD or DVD writer When you have completed the update be sure you turn off the power to the computer if your CD DVD burner is internal then turn the power back on This will ensure that the computer recognizes the drive If Troubleshooting Norton Ghost 127 Troubleshooting Norton Ghost your CD DVD burner is external unplug the power source to the burner and then plug it back in If you create a recovery point of two drives and the first recovery point fills one and a half CDs you will be prompted to insert new media before the second drive is backed up It helps to think of the two drives as two separate backup sets This
73. e network segment using one of the following address methods Usually it is the computer that holds the recovery points you need to use Computer name Specify a computer name if you use the domain or workgroup to resolve computer names For example ComputerA Computer name Specify a computer name and and domain domain if you are using an Active Directory domain to resolve computer names For example computera domain com IP address Specify an IP address if there is no computer name resolution available on the segment For example 127 167 68 255 6 Click OK If you specified a computer name or computer name and domain as the address method make note of the IP address that is returned from the computer you are pinging If communication to the storage computer is operating as expected you can use the Map Network Drive utility to map a drive to the recovery point location Recovering your computer 111 Using the networking tools in the recovery environment Getting a static IP address if the ping is unsuccessful If you ping an address and the address does not respond you can use the ipconfig all command to find out the correct IP address To get an IP address if the ping is unsuccessful 1 On the computer that holds the recovery point you are wanting to restore at a DOS prompt type ipconfig all and then press Enter Write down the IP address that is displayed Return to the computer that is ru
74. e number of characters in your password The higher the encryption level chosen the more number of characters are required in your password To ignore bad sectors during copying In the Advanced Options dialog box click Ignore bad sectors during copy To disable SmartSector copying In the Advanced Options dialog box click Disable SmartSector Copying Verifying a recovery point after creation If this option is selected the recovery point is checked to see that all of the files in the recovery point are available for you to open the internal data structures in the recovery point match the data that is available and the recovery point can be un compressed to create the expected amount of data if you selected a compression level at the time of creation Be aware that verifying a recovery point can approximately double the time required to create the recovery point 64 Backing up your computer About selecting a recovery point storage location If you decide not to verify the recovery point at the time of creation you can still check the integrity of a recovery point any time after it is created by opening it in the Recovery Point Browser Checking the integrity of a recovery point You can verify a recovery point anytime after a backup is run to determine whether the recovery point is valid or corrupt The Recovery Point Browser checks to see that all of the files in the recovery point are available for you to open
75. eeping recovery points under control so that you can utilize disk space for other purposes Norton Ghost backs up your computer by taking a snapshot of everything stored on your computer s hard disk Each snapshot is stored on your computer as a recovery point a point in time used to recover your computer or individual files or folders back to the way it was when the recovery point was created There are two types of recovery points independent recovery points and recovery point sets Independent Creates a complete independent recovery point copy of the drives you selected This backup type requires more storage space Recovery point Includes a base recovery point a set complete copy of your entire drive similar to an independent recovery point and additional recovery points that capture only incremental changes made to your computer since the creation of the base recovery point 74 Optimizing recovery point storage About recovery points Regardless of which type of recovery points your backups are creating recovery points require space on your computer If you keep too many they can take up space you might want to use for other things You can manually optimize your recovery point storage or you can let Norton Ghost do it for you Viewing the properties of a recovery point At any time you can view the properties of a recovery point to learn when it was created and how large it is Here are the prope
76. efault options 1 Start Norton Ghost and click Options 2 Selecta tab containing the options you want to modify make any necessary changes and then click OK Selecting a default recovery point storage location You can specify the default location for storing recovery points created when you run a backup This default location is used if you do not specify a different location when you define a new backup 38 Norton Ghost basics Configuring Norton Ghost default options amp See About selecting a recovery point storage location on page 58 After installation when the Easy Setup dialog appeared you should have specified a default recovery point storage location To set a default recovery point storage location 1 On the menu bar click Options 2 Click the Settings tab 3 Enter a path to a default location for recovery points or click Browse to look for a location 4 Ifyou entered the path to a location on a network enter the user name and password required to authenticate to the network 5 Click OK Enabling email notifications amp Email notifications can be sent to a specified email address if there are any errors or warnings that occurred when a backup is run If you do not have an SMTP server this feature is unavailable to you All notifications are automatically sent to the system event log and a custom log file located in the Agent folder of the product installation If notificatio
77. efinitions Checking your hard disk for errors If you suspect that your hard disk is damaged you can examine it for errors To check your hard disk for errors 1 In the Analyze panel click Check Hard Disks for Errors Select the drive you want to check Select the options you want Fix errors on disk Fixes errors on the selected disk When not selected displays errors found on the disk but does not fix them Verbose output Displays the name of each file in every directory Find and correct Locates bad sectors and bad sectors recovers readable information Skip check if drive Stops the check if no files exist is clean on the drive Recovering your computer 99 Recovering your computer 4 Click OK 5 To save the report click Save specify a file name and then click OK Recovering your computer You can restore your computer or any other drive or hard disk for which you have a recovery point from within the recovery environment You can use the Recover My Computer Wizard from the Symantec Recovery Disk to return your computer to full unctionality All data on the drive being recovered is replaced by the data contained in the latest recovery point This means hat if you made changes on the drive after the latest recovery point was created such as the creation of a new ile those changes will be lost In such a case you could restore the files and save them o another drive before running t
78. eginning of the partition Norton Speed Disk is recommended Severe fragmentation can prevent Norton Ghost from getting a clear recovery point of the drive EOBBoo1B Cannot lock volume volume_name because it contains the operating system or it has an active paging file Norton Ghost can back up operating system partitions and other partitions containing page files This error is usually caused by a driver conflict with another application that may have control of the partition Check for other applications that may have a lock on the drive and temporarily disable any suspected conflicting drivers then run Norton Ghost again to create the recovery point 138 Troubleshooting Norton Ghost General error messages EOBB0097 EOBBO147 EoBCoooA If the error occurs when attempting to restore a recovery point to a partition delete the partition first If the error occurs when attempting to create a recovery point of a partition please contact Symantec technical support When trying to perform a backup operation Norton Ghost reports Error EOBB0147 The operation Snap Volume is not currently enabled for this Volume One of the following may cause this error message with the SymSnap sys driver The driver does not load properly during the Windows startup process The driver is not properly registered in the Windows registry The driver does not exist in the SystemRoot System32 Drivers folder
79. finitions to a disk For instructions on how to obtain the latest virus definitions refer to the next topic See Locating the latest virus definitions on page 97 Locating the latest virus definitions Although virus definitions are included on the product CD you have a better chance of success when you use the newest virus definitions The Update Locator locates virus definitions available from Symantec servers However you must run the Update Locator on a working computer that has Internet access To locate the latest virus definitions 1 Load the Norton Ghost product CD into the CD drive of a working computer that has Internet connectivity 2 Browse to the root of the CD and double click UPDILCTR EXE 98 Recovering your computer Preparing to recover your computer Click Find and retrieve virus definitions If more recent virus definitions are not found you can still use Update Locator to scan your damaged computer but it will not find viruses or threats that were released after the manufacture date of this CD When prompted click OK Insert a floppy disk or blank writable CD or DVD into the computer s floppy disk drive or CD DVD recordable drive Locate the newly created Update Locator Virus Definitions folder on your computer s desktop and copy it to the blank disk Eject the disk place it in a floppy drive or CD DVD drive of the troubled computer and select it when prompted for virus d
80. fore using Change jumper settings to make the new hard disk the Copy My Hard the master drive before restarting the computer Drive feature on page 115 About troubleshooting Norton Ghost If you need more information about resolving a problem please check the Symantec Web site You should also see the Readme txt file on the product CD which also includes valuable troubleshooting information beyond what is included in this section See Exploring the Symantec service and support Web site on page 123 Exploring the Symantec service and support Web site On the Symantec service and support Web site you can find the latest protection and program updates patches online tutorials Knowledge Base articles error codes and virus removal tools To explore the Symantec service and support Web site 1 On the Internet go to www symantec com techsupp 2 On the service and support Web page under the heading home amp home office small business click Continue 3 Follow the links to the information that you want 124 Troubleshooting Norton Ghost Exploring the Symantec service and support Web site Searching the Web site If you cannot find what you are looking for using the links on the introduction page try searching the Symantec Web site To search the Symantec service and support Web site 1 At the top of any Symantec Web site page click Search 2 On the search page type a word or phrase that best
81. g a compression level Setting advanced backup options Verifying a recovery point after creation 63 Back up dual boot systems eeseeseeseesteseeseeseeeee 65 Chapter 6 Chapter 7 Chapter 8 Chapter 9 Chapter 10 Contents Viewing the progress of a backup s 65 Adjusting the speed of a backup 65 Verifying that a backup completed e 66 Editing a backup schedule ceesseecsseessecesseeereeeeeseeees 66 Disabling DaCkUp ceccecccccssessssesseesseecsecsseecsecsseecsecssessee 66 Adding users who can back up a computer 67 De leting BACKUPS 5e s soasstsecbdecshssadeezeredaasseasecesesnisosnccenercanss 67 Monitoring the status of your backups About monitoring backups eecesecseessesesseesteeseeseeeees 69 Viewing the level of backup protection for each drive 69 About viewing other drive details 71 Changing drive protection levels 0 71 Optimizing recovery point storage ADOUt recovery POINTS vieiro ananin s 73 Viewing the properties of a recovery point 74 Optimizing recovery point storage manually 75 Cleaning up old recovery points Deleting a recovery point set Deleting recovery points within a set 76 Archiving recovery points sssssssssssssssssssssssssessss 77 Automating management of recovery point storage 78 Changing your recovery point storage location 79 Recovering files an
82. g the slider toward Fast 3 When you are finished click Hide Verifying that a backup completed You can verify when a backup has completed successfully by opening the Backup and Recovery Status dialog To verify that a backup completed On the Status panel click Check Backup and Recovery Status See Monitoring the status of your backups on page 69 Editing a backup schedule You can edit any of the schedule properties for a defined backup To edit a backup schedule 1 In the Backup panel click Edit My Backup Schedules 2 Inthe list box select a backup to edit 3 Click Edit Schedule 4 Make changes to the schedule and then click OK Disabling a backup You can disable or turn off a backup and then re enable it later To disable a backup 1 In the Backup panel click Edit My Backup Schedules 2 3 Backing up your computer Adding users who can back up a computer In the list box select a backup to edit Click Edit Schedule 4 Uncheck Enable Backup and then click OK Adding users who can back up a computer You can use the Norton Ghost Security Configuration Tool to give additional users and groups rights to access your copy of Norton Ghost To add users who can back up a computer 1 On the Windows taskbar click Start gt Programs gt Norton Ghost gt Security Configuration Tool Click Add In the Add Users and Groups window select a user or group then click Add The
83. h is a trademark of Maxtor Corporation Other product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 765 43 2 1 Symantec Software License Agreement MPORTANT PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE SYMANTEC CORPORATION AND OR ITS SUBSIDIARIES SYMANTEC IS WILLING TO LICENSE THE SOFTWARE TO YOU AS THE NDIVIDUAL THE COMPANY OR THE LEGAL ENTITY THAT WILL BE UTILIZING THE SOFTWARE REFERENCED BELOW AS YOU R YOUR ONLY ON THE CONDITION THAT OU ACCEPT ALL OF THE TERMS OF THIS ENSE AGREEMENT THIS IS A LEGAL AND FORCEABLE CONTRACT BETWEEN YOU D SYMANTEC BY OPENING THIS CKAGE BREAKING THE SEAL CLICKING E ACCEPT OR YES BUTTON OR mem HERWISE INDICATING ELECTRONICALLY OR LOADING THE SOFTWARE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS CLICK THE I DO NOT ACCEPT OR RE SO NO BUTTON OR OTHERWISE INDICATE FUSAL MAKE NO FURTHER USE OF THE FTWARE AND CONTACT SYMANTEC USTOMER SERVICE FOR INFORMATION ON OW TO OBTAIN A REFUND OF THE MONEY U PAID FOR THE SOFTWARE LESS PPING HANDLING AND ANY PLICABLE TAXES EXCEPT IN CERTAIN ATES AND COUNTRIES WHERE SHIPPING NDLING AND TAXES ARE REFUNDABLE ANY TIME DURING
84. he Recover My Computer Wizard See Recovering files and folders from the recovery environment on page 104 To recover your computer 1 Start the computer using the Symantec Recovery Disk See Starting your computer using the recovery environment on page 94 2 From the Home panel click Recover My Computer If the Symantec Recovery Disk cannot locate any recovery points you are prompted to locate one To locate a recovery point Open another location find a current recovery point and then select it from the Select Recovery Point list When locating your recovery point storage during the recovery process note that drive letters under the recovery environment may not match those in the Windows environment For example what was drive D under Windows might appear as drive E or some 100 Recovering your computer Recovering your computer other name such as the volume name assigned to the drive while in the recovery environment 3 Click Recover My Computer 4 Select one of the following Custom Select to modify where and how the drive is restored Click OK 5 Review the recovery point details to make sure you are using the recovery point you intended to use and then click Next 6 Select the destination drive or the drive you intend to recover When recovering your computer this is the drive where Windows is installed On most computer systems this would be the C drive However while in
85. he first option 5 Ifyou want the new backup to run immediately select the second option Installing Norton Ghost After installation About the Symantec recovery environment To ensure that you can access the recovery environment in the event that you need to restore your entire computer system you should start the Symantec recovery environment See Starting your computer using the recovery environment on page 94 If the recovery environment does not run as expected you can take action early to fix the problem Then if your backed up computer experiences a catastrophic failure later and Windows does not start you will be assured that you can run the recovery environment to recover the system or your data The troubleshooting section provides additional information to help you resolve issues that may exist with running the recovery environment on your system Here are the most common errors that you may see when you are having problems starting your computer from the Symantec Recovery Disk Your computer must be able to start from the Norton Ghost CD where the recovery environment is stored You must have the necessary storage drivers to access your backups for a restore You must have the necessary NIC drivers to access files on a network You may need to use information about your system that you would not generally know See Cannot start the computer from the CD on page 131 See C
86. he product Installing Norton Ghost 27 After installation To activate your product at the end of installation 1 After your computer restarts at the end of the installation process click Next on the Norton Ghost Welcome screen 2 Select one of the following options Activate and register your product now recommended Activate your product now but skip registration Activate later Requires you to fill out registration information such as your name and contact information You are then required to enter your product activation key Skips the registration screens and prompts you for your product activation key Reminds you that you have 15 days until you must activate the product after which time the product will no longer function See If you choose to activate later on page 28 3 When prompted enter your activation key If you are unsure where to find your product key see Locate the product key 4 After submitting your activation key click Finish to open the Easy Setup dialog which helps you define your first backup See Set up your first backup on page 28 Locate the product key The product key can most frequently be found on a sticker on your CD sleeve If it is not there then it will be on an insert in your product package If you have purchased the product on DVD look for the sticker on your DVD package If you have downloaded the product from the Symantec Store
87. he recovery environment The recovery environment requires a minimum of 256 MB of RAM to run If your computer s video card is configured to share your computer s RAM you might need more than 256 MB of RAM to use the recovery environment To start your computer using the recovery environment 1 Ifyou want to use a USB device while you are running the recovery environment attach the device Recovering your computer 95 Starting your computer using the recovery environment 2 Insert the product CD into the media drive of the computer If you purchased Norton Ghost pre installed on your computer from a computer manufacturer the recovery environment is likely installed on your computer s hard drive Restart the computer You may need to modify your system to make it startable from the CD If you cannot start the computer from the CD you might need to configure your computer to do so See Getting your computer to start from the CD on page 96 As soon as you see the prompt Press any key to boot from CD appears press a key to start the recovery environment If you need to install storage drivers for the computer s hard disk subsystem press F6 when prompted while starting the recovery environment If you cannot access the drive containing your recovery points review related troubleshooting information See I cannot access the local drive where my backups are saved and I cannot access the networ
88. her hardware fail just start the process again after the failure is resolved Copying drives 19 Copying one hard disk to another hard disk To copy one hard disk to another 1 On the Backup panel click Copy My Hard Drive 2 Follow the instructions in the Wizard to copy the drive The Wizard will guide you through selecting the right drive to copy the destination drive and the options for copying the data from one drive to another About Copy My Hard Drive Wizard options As part of copying one hard disk to another hard disk your options are as follows Check source for file system errors Check destination for file system errors Resize drive to fill unallocated space Checks the source original drive for errors before copying it Checks the destination new drive for errors after copying the drive Automatically expands the drive to occupy the destination drive s remaining unallocated space 120 Copying drives Copying one hard disk to another hard disk Set drive active for starting 0S Makes the destination drive the active partition the drive the computer starts from Only one drive can be active at a time To start the computer it must be on the first drive and it must contain an operating system When the computer starts it reads the partition table of the first drive to find out which drive is active and then starts from that location If the drive is not bootab
89. his is if you back up a bootstrapped operating system you must back up and then restore every drive that includes operating system boot information in order for your computer to boot the same from a restored system as it did from the original configuration Viewing the progress of a backup You can view the progress of a backup while it is running to determine how much time remains until the recovery point is created To view the progress of a backup While a backup is running click View Progress and Performance on the Backup panel Adjusting the speed of a backup Depending on the speed of your computer how much RAM you have installed and the number of programs you are running during a backup your computer could become sluggish However you can manually adjust the effect of a backup on the performance of your computer to match your needs at the moment This feature is especially useful if you are working on your computer and don t want the backup process to slow you down To adjust the performance of a backup 1 While a backup is running click View Progress and Performance on the Backup panel 2 Do one of the following 66 Backing up your computer Editing a backup schedule If you want to increase the speed of your computer by reducing the speed of the backup drag the slider toward Slow If you want the backup to complete as quickly as possible and you are not doing extensive work on your computer dra
90. ices 142 starting stopping or restarting 145 troubleshooting in Services 142 agent set security for 67 archive recovery points 77 authorizing other users to back up drives 67 Back Up Now 55 backup allowing other users to define 67 define anew 49 define first 28 defining options 51 deleting 67 disabling 66 drive mounting 85 dual boot systems 65 event triggered 57 files excluded from 57 history viewing 41 ignoring bad sectors during 62 run existing 55 run immediately 55 schedules modifying 66 status of 41 storing recovery points 58 troubleshooting 123 verify completion of 66 your computer 45 Backup Image Browser error messages 134 Backup panel about 33 bad sectors ignoring during backup 62 best practices services 144 BIOS modifying to make CD or DVD drive bootable 131 boot record copying 121 browsing recovery points 41 C checking the status of the Agent 129 compatible drives 23 computer backing up 45 recover 93 99 Copy My Hard Drive about 115 D deleting 154 Index backups 67 dependencies viewing Agent 145 148 devices supported 24 disabling a backup 66 disk copying one to another 118 disk media supported 24 dismounting recovery point drives 87 displaying warnings and errors 35 drive backup protection level 69 change level of protection 71 copy master boot record Copy My Hard Drive options 119 copying 115 details about each 71 dismounting recovery point 87 mounting 85 prepa
91. ing in a program the Microsoft Open With dialog box is displayed You can then select the program that you want the file to open in You cannot view encrypted files system EFS NTFS volumes To view a file within a recovery point 1 Start Norton Ghost and click Recovery 2 Click Recover My Files 3 Select a recovery point from the list and click Browse Contents 4 In the Recovery Point Browser select a drive in the tree panel on the left 5 Inthe content panel on the right double click a folder that contains the file you want to view 6 Select the file and then click File gt View File The View option is dimmed unavailable if you selected a program file that has a exe dll or com file extension If you can t find the files or folders you need If you cannot locate the files or folders you want to restore by browsing through a recovery point you can use the Norton Ghost Explore feature This feature actually mounts a drive letter in a recovery point as if it were a working drive You can then use the Windows Explorer search feature to search for the files you need You can even drag and drop files to restore them 83 84 Recovering files and folders If you can t find the files or folders you need See Advanced exploring of recovery points on page 85 About advanced exploring of recovery points Norton Ghost includes advanced features for exploring recovery points including the ability to
92. ining a new backup 18 If you selected recovery point set as your recovery point type refer to the following table for information about your options Tab Description Scheduling Click Schedule recovery point creation and then check the days and a start time for when each incremental recovery point is created Alternatively you can uncheck Schedule recovery point creation and run the backup only when specific events occur See Enabling event triggered backups on page 57 If you want changes you make to files on your computer captured more than once each day select Create more than one recovery point per day and specify now many and how much time should elapse between each capture If you chose to create more then one incremental recovery point per day and you want Norton Ghost to optimize them click the Automatically optimize drop down list and select how often optimization should occur Click the Start a new recovery point set drop down list to specify how frequently a new recovery point set should be started Event Select which events should Triggers automatically start the backup See Enabling event triggered backups on page 57 54 Backing up your computer Defining a new backup If you selected independent recovery point as your recovery point type refer to the following table for information about your options Weekly Monthly Only run once Manually no schedule
93. k drive where my recovery points are saved in the troubleshooting section of the Norton Ghost Help or the Norton Ghost User s Guide Read the license agreement and then click Accept If you decline you cannot start the recovery environment and your computer will restart Click the time zone field at the bottom of the main window In the Select Time Zone dialog box select the time zone location you are in from the Time Zone drop down list and then click OK If you want to see accurate recovery point dates and times you might need to set the correct time zone while in the recovery environment 96 Recovering your computer Preparing to recover your computer Getting your computer to start from the CD To run Symantec Recovery Disk you must be able to start your computer using the Norton Ghost product CD To start from the product CD 1 2 Turn on your computer While the computer is starting watch the bottom of the screen for a prompt that tells you how to access the BIOS Generally you will need to press Del F1 F2 or F10 From the BIOS screen choose the Boot menu The term boot refers to the location where software required to start a computer is stored The Symantec Recovery Disk contains a simple version of the Windows operating system By changing the boot sequence of your computer to your CD drive the computer can then load this version of Windows Boot is also used synonymously with start Change
94. l logical partition Size The total size in megabytes of the drive This total includes both used and free space Used space The amount of used space in megabytes within the drive Unused space The amount of free or unused space in megabytes within the drive To view the drive properties of a recovery point 1 Inthe tree panel of the Recovery Point Browser double click the recovery point that contains the desired drive 2 Select a drive 3 Do one of the following On the menu bar click File gt Properties Right click the recovery point and then click Properties nu Recovering your computer About the Support Utilities About the Support Utilities When you are running in the recovery environment there are several support utilities available from the Utilities panel in the main window of the recovery environment that Symantec Technical Support might have you use to troubleshoot hardware issues you might encounter You might be required to supply information generated by these utilities if you call Symantec Technical Support for help resolving problems You should only use these tools as directed by Symantec Technical Support About copying drives You can copy the contents of one hard disk to another You can also copy your operating system applications and data to a new hard disk If the hard disk you are copying contains more than one partition you must copy he partitions one at a time to the new h
95. le or you are not certain that it is have a boot disk ready Set drive active is valid for basic disks only not dynamic disks Copying drives 121 Copying one hard disk to another hard disk Ignore bad sectors during copy Destination partition type Drive letter Copy MBR Copy the drive even if there are errors on the disk However if there are too many errors that cannot be ignored Ghost will not perform the copy Lets you specify the destination drive as either a primary partition or a logical partition inside an extended partition Select a drive letter you want assigned to the partition from the Drive letter drop down list Copy the master boot record from the source drive to the destination drive Select this option if you are copying the C drive to a new empty hard disk You should not select this option if you are copying a drive to another space on the same hard disk as a backup or if you are copying the drive to a hard disk with existing partitions that you will not be replacing Additionally if you are copying multiple drives to a new empty hard disk you only need to select this option once 122 Copying drives Restarting the computer after copying drives Restarting the computer after copying drives After you have copied the old hard disk to the new hard disk do one of the following Either remove the old hard disk or keep it as a slave drive See Be
96. levels Divide into You can split the recovery point into smaller files and specify smaller files the maximum size in MB for each file to simplify For example if you plan to copy a recovery point to ZIP disks archiving from your recovery point storage location specify a file size of 100 MB or less according to the size of each ZIP disk 0 When archiving to CDs or DVDs this is done for you automatically Ignore bad This option lets you run a backup even if there are bad sectors sectors on the hard drive Although most drives do not have bad during copy sectors the potential for problems increases during the lifetime of the hard drive Backing up your computer 63 About selecting a recovery point storage location Disable SmartSector technology speeds up the copying process by only SmartSector copying clusters and sectors that contain data However in Copying some cases it may be desirable to copy all clusters and sectors in their original layout whether or not they contain data This option lets you copy both used and unused clusters and sectors Selecting this option increases processing time and usually results in a larger recovery point To set advanced backup options 1 In the Advanced Options dialog box click Use password and then type the password and confirmation password 2 To encrypt the password check Use encryption click the drop down list and then select a level of encryption to match th
97. lsewhere on a network or create CDs DVDs or tapes of recovery points for off site storage in a safe and secure place See Deleting a recovery point set on page 76 See Deleting recovery points within a set on page 76 See About recovery points on page 73 See Viewing the level of backup protection for each drive on page 69 See Changing drive protection levels on page 71 See Archiving recovery points on page 77 Defining a new backup The first step in backing up your computer is to define a backup A backup is a description of what you want backed up and where you want to keep the recovery points created when the backup is run A backup might also include a schedule indicating a date and time when you want the backup to run When you ran Norton Ghost for the first time you should have created a default backup in the Easy Setup dialog If you didn t create a default backup the Easy Setup dialog appears when you click Define New Backup from the Back Up Now dialog To define a new backup 1 On the Backup panel click Back Up Now 50 Backing up your computer Defining a new backup 2 In the Back Up Now window click Define New Backup 3 Click Next on the first panel of the Define Backup Wizard 4 Select which drives you want backed up and then click Next 5 Ifyou selected a drive that has not yet been included in a backup you might be asked if yo
98. manage a recovery or perform other tasks in the recovery environment To connect to the thin host you must use Symantec pcAnywhere on a remote computer The pcAnywhere Thin Host contains the minimum settings needed to support a single use remote control session The thin host requires an IP address for hosting a remote control session A thin host cannot be deployed to the recovery environment The thin host can only be started from Symantec Recovery Disk to host a remote control session The thin host in Symantec Recovery Disk does Recovering your computer 107 Using the networking tools in the recovery environment not support file transfers and cannot be used to add drivers for network or storage devices To start the pcAnywhere Thin Host In the recovery environment main window go to the Home panel and then click Start the pcAnywhere Thin Host If not started the Networking services are started The thin host establishes a connection Remotely connecting to the thin host Symantec pcAnywhere can be used on a computer to remotely connect to a computer that has already started using the recovery environment and that has started the pcAnywhere Thin Host Once connected the client computer can remotely manage a recovery or perform other tasks supported in the recovery environment db The client computer cannot transfer files or add additional drivers for network or storage devices on the computer running the thin host
99. me a recovery point was created It also provides an event log which displays information errors or warnings that occur The Status panel contains the following key status features Check Backup and Recovery Status Displays backup and recovery protection status in a single view 36 Norton Ghost basics Configuring Norton Ghost default options Displays information errors and warnings that occur within the product If you are using an evaluation copy of Norton Ghost this option indicates how many days remain for the trial period and also provides easy online access for purchasing a licensed copy of the product After you have upgraded this option changes to show your new product license Configuring Norton Ghost default options The Options dialog box includes four tabs that let you configure the following default settings Notifications If you want a history of actions taken by Norton Ghost or of error messages and warnings you can choose to save them in a log file on your computer or to have them emailed to an address you specify See Enabling email notifications on page 38 Norton Ghost basics 37 Configuring Norton Ghost default options Tray Icon You can turn the system tray icon on or off and specify whether to show only error messages when they occur or to show both error messages and other information such as the completion of a backup To configure d
100. mount a drive letter contained in a recovery point By mounting a recovery point drive you can share the recovery point over a network edit and save changes to files and run programs that exist in the recovery point You can explore files in a recovery point by assigning it a drive letter that is visible from the Recovery Point Browser and Windows Explorer You can perform a variety of tasks on the drive such as run ScanDisk or CHKDSK perform a virus check using antivirus software such as Norton AntiVirus copy folders or files to an alternate location or simply view disk information about the drive such as used space and free space You may also be able to run executable programs that exist within the mounted recovery point When a drive is mounted you can set it up as a shared drive Users on a network can connect to the shared drive and restore files and folders from within the recovery point You can mount one or more recovery points at a time The drives remain mounted until you dismount them or restart the computer Mounted drives do not take up extra hard disk space 86 Advanced exploring of recovery points Mounting a recovery point as a drive amp All security on NTFS volumes remains intact when they are mounted It is not necessary to mount a drive to restore files or folders from within a recovery point Any data written to a mounted recovery point including creating editing or deleting files is lost whe
101. n megabytes you specify The Maxtor OneTouche an external hard drive button has been pushed To enable event triggered backups 1 On the Backup panel click Edit My Backup Schedules Select the backup schedule that includes the drives you want backed up after an event occurs and then click Edit Schedule Click the Event Triggers tab Select the events you want Norton Ghost to detect and then click OK About selecting a recovery point storage location amp When deciding where to store recovery points you should carefully review the following information If you choose to use CDs or DVDs as your recovery point storage location not recommended you cannot back up to a sub folder on the disk Recovery points must be created at the root of CDs and DVDs Backing up your computer 59 About selecting a recovery point storage location Recovery Information to consider point storage location On the Use this method to store recovery points on the computer that is computer being backed up It is possible to save recovery points to the being same hard disk that you are backing up however it is not backed up recommended because as the number or size of recovery points grow you will have less disk space available for regular use In addition the recovery points themselves are then included in subsequent backups of the drive increasing the size of those backups O If you choose this option and then attach
102. n Windows Explorer navigate to a recovery point located where you set up your default recovery point storage when you defined your backup 2 Right click the recovery point and then click Mount 3 Inthe Mount Recovery Point window select the drive label you want mounted 4 In the Drive letter drop down list select a letter that you want associated with the drive 5 Click OK 6 To mount additional drives repeat steps 1 5 Mounted backup drives appear in both Recovery Point Browser and Windows Explorer Dismounting a recovery point drive Restarting the computer will dismount all mounted recovery point drives in Windows Explorer and the Recovery Point Browser You can also dismount them without restarting To dismount a recovery point in Windows Explorer 1 In Windows Explorer navigate to the mounted recovery point 2 Right click the drive and then click Dismount Recovery Point To dismount a recovery point in Recovery Point Browser 1 Close the Explore Recovery Points dialog box 2 Click Yes when asked if you want to end exploring of all recovery points 88 Advanced exploring of recovery points Viewing properties of a drive within recovery point Viewing properties of a drive within recovery point You can view the following drive properties of a recovery point Description Original drive letter Cluster size File system Primary Logical Size Used space Unused space A user assigne
103. n it is dismounted Mounting a recovery point as a drive You can mount a recovery point as a drive You can also mount a drive in a recovery point so that it appears as a mounted drive on your computer For each drive included in the recovery point a new mounted drive letter is created For example if your recovery point contains backups of drive C and D two newly mounted drives appear such as E and F The mounted drives include the original drive labels of the drives that were backed up To mount recovery point as a drive 1 Start Norton Ghost and click Recovery 2 Click Explore Recovery Points Advanced 3 Select a recovery point from the list and then click Explore 4 To mount additional recovery points repeat these steps Mounting a recovery point from Windows Explorer When you mount a recovery point as a drive from within Windows Explorer you can then use key Windows Explorer features to navigate the contents of the recovery point You can search the contents of the recovery point If you cannot remember where a particular file was originally stored you can then use the Explorer search feature to Advanced exploring of recovery points 87 Dismounting a recovery point drive locate the file just as you would locate a file on your hard drive You can also drag and drop files to a location on your computer as a quick way of restoring files or folders To mount a recovery point from Windows Explorer 1 I
104. ng restoring recovery points from Windows Check here for suggestions to help resolve problems that are encountered while restoring recovery points from Windows a Restore from a recovery point that is spanned Restore a system drive Restore from a recovery point that is spanned Following are the most common issues when trying to restore from a recovery point that has been spanned across multiple CDs or DVDs When you restore a system drive under Windows from Norton Ghost and the recovery point is on multiple CDs Norton Ghost will not prompt correctly for the next media To avoid this problem restore the backup manually from the System Restore Wizard in the recovery environment When you are restoring from CD you are prompted to insert the first CD followed by the last CD the first CD the last CD then the first CD again Then the restore begins and prompts you for the media in sequence After restoring a recovery point you will be prompted again to insert the first CD one more time For example if you had a recovery point that spanned across five CDs the order you would insert the CDs would be as follows 1 5 1 5 1 2 3 4 5 1 Restore a system drive Following are the most common issues when trying to restore a system drive typically drive C If you begin restoring a backup of a system drive under Windows and encounter an error you will have to start the recovery environment and run the Recover My Computer Wi
105. nning backup Cancel a currently running backup Display the product license and version number Check the backup and recovery status of your computer To display the tray icon menu Right click the tray icon to display a quick menu of frequently used Norton Ghost tools Finding your way around Norton Ghost Norton Ghost 10 is designed to do most of the work of backing up your computer for you After initial setup Norton Ghost can back up your entire computer on a regular basis However there are many features you can use at any time to ensure that your data is backed up and that your backups are being managed in a way that works for you For example you might have just created some critical documents or installed new software You can use the Back Up Now feature to start a backup immediately to ensure that you have backed up the work Or you might want to adjust the schedule of your backups change the location of where your recovery points are stored or clean up older backups that are taking up valuable hard disk space Norton Ghost basics 33 Finding your way around Norton Ghost Here are the three primary views or panels within Norton Ghost Backup Recovery Status Gives you access to all key backup features of Norton Ghost needed for configuring scheduling and backing up your computer Lets you restore your entire computer back to a date and time when it was working normally restore file
106. nning the recovery environment and run the utility Ping Remote Computer using the IP address you wrote down Mapping a network drive You can map a drive from within the recovery environment To map a network drive 1 In the recovery environment main window click the Network panel and then click Map a network drive In the Drive drop down list select a drive letter In the Folder text box type the IP address of the storage computer and the share where the recovery point is located For example IP_address share_name Click Connect using a different user name In the User name box type the IP address and username For example IP_address user_name In the Password text box type the username and password Click OK You should now have a drive mapped to the recovery point location on the storage computer 12 Recovering your computer Viewing properties of recovery points and drives Viewing properties of recovery points and drives You can view the properties of recovery points and the drives contained in them a Viewing properties of a recovery point Viewing properties of a drive within a recovery point Viewing properties of a recovery point You can view various properties of a recovery point using the Recovery Point Browser The following properties are available for viewing Description A user assigned comment associated with the recovery point Size The total size in megabytes of the recovery
107. ns are not being delivered check the setup of your SMTP server to ensure that it is functioning properly To enable email notifications 1 On the main menu bar click Options 2 Click the Notifications tab 3 Select SMTP E mail from the Notifications Are Sent to the Following list and then click Properties 4 Select one or more of the following options Errors Warnings Information Norton Ghost basics 39 Configuring Norton Ghost default options 5 Inthe To address text box type the email address for example admin domain com where notifications are to be sent 6 If desired type the email address of the sender in the From address text field If you do not specify a From address the name of the product will be used 7 Inthe SMTP server text box type the path to the SMTP server that will send the email notification for example smtpserver domain com 8 From the SMTP Authentication drop down box select the method to use to authenticate to the SMTP server specified above 9 Click OK Adjusting the effects of a backup on computer performance If you are working on your computer when a backup is running especially one that is creating an independent recovery point your computer might slow down This is because Norton Ghost is using your computer s hard disk and memory resources to perform the backup However you can actually modify the speed of the backup as a way of minimizing the impact of Norton Ghost
108. ntact technical support Additional log files such as txt files from the Agent folder may also be needed This error may also display one of the following i Object BasicDisk SME Computer BgM896453 was in the saved state but is not in the current state Object MediaCommon Sme computer Pd1 M896453 was in the saved state but is not in the state These two error messages could be caused by changes to the serial number They could also be caused by the drive information being reported differently Troubleshooting Norton Ghost 137 General error messages If the restore was initially set up in Windows but the entire system was restarted with the product CD try going through the Recover My Computer Wizard in the recovery environment on the product CD There could be a change in the drive information in Windows 2000 compared to the recovery environment If the error continues to occur during the use of the Recover My Computer Wizard from the recovery environment you should contact technical support EOBBooo4y You are creating or restoring a recovery point using Norton Ghost Immediately after you click Finish you see Error EOBB0004 Function Copy Volume argument Destination is invalid You can back up other volumes without seeing error messages Be sure that files and free space are not fragmented Run a disk defragmentation tool that not only defragments files but also defragments free space moves the files to the b
109. of the most common issues that occurr while scheduling backups Recovery points are no longer being created a Checking the status of the agent a I want to test the scheduling of my backups deleted a drive and now I get backup errors are no longer being created When you define a backup you can specify the number of recovery points you want to save on the hard disk before they are rotated out and deleted When you use this option you must also make sure that you have enough hard disk space to accommodate the number of recovery points you specify plus one additional recovery point If you run out of hard disk space before the number of specified recovery points is reached the recurring recovery point process will no longer function and a current recovery point will not be created You can configure Norton Ghost to notify you when a specified amount of disk space has been used up You can then remove old recovery points using the Clean Up feature See Optimizing recovery point storage on page 73 The solution is to either reduce the number of recurring recovery points you are creating or increase the amount of space necessary to maintain the number of recovery points you specify If this does not solve the issue you should review the events log for clues as to what else might be happening See Verifying that a backup completed on page 66 Troubleshooting Norton Ghost 129 Troubleshooting Norton Ghost
110. on Troubleshooting recovery points Troubleshooting scheduled backups Troubleshooting restoring recovery points from Windows Troubleshooting the recovery environment Troubleshooting installation Following are some of the most common installation problems don t know the system information that I m required o enter Drive letter changes Which version of Microsoft NET Framework do I install don t know the system information that I m required to enter You can get system information directly from Windows This information can be used to specify an IP address drivers and so forth when installing the Symantec product or setting up the recovery environment To get system information from Windows On the Windows taskbar click Start gt Programs gt Accessories gt System Tools gt System Information Use the tree panel area to select the information group you want to view or print 126 Troubleshooting Norton Ghost Troubleshooting Norton Ghost Drive letter changes If the drive letter of the CD drive has changed since you installed the product you will get an error message the MSI file cannot be found when you run the Repair or Modify installation option from the Norton Ghost CD This error typically occurs if you are adding or removing external devices to a desktop PC or internal devices to a laptop To avoid this issue make sure that Windows sees the CD driv
111. on a reoccurring schedule See Editing a backup schedule on page 66 Verifying that a backup is successful When a backup is completed you have three methods for ensuring that the backup contains valid data Select the Verify recovery point after creation option when you define a backup See Defining a new backup on page 49 Browse the contents of a recovery point to make sure the files you wanted to back up are included See Viewing files and folders in a recovery point on page 83 Review the event log for information about successfully completed backup and other information and error messages For the last option you can use the View Event Log feature to review information and errors related to your backups To verify the success of a backup using the events log On the Status panel click View Event Log About the Event Log The event log should be the first place you check when tracking down the source of problem or to verify the successful completion of a backup Log entries provide information and clues to the success or failure of numerous actions taken either by Norton Ghost or by a user It offers a single easy to read view of all information and program error messages Backing up your computer 57 Enabling event triggered backups Event details provided by the events log include Type Indicates if the event is an error message or other information such as the successful completi
112. on of a backup Source Identifies if the message was generated by Norton Ghost or another program Date Displays the exact date and time that a selected event occurred Description Offers additional details about an event that can give valuable clues to any problems that might have occurred Files not included in recovery points The hibernate sys and pagefile sys files are intentionally excluded from backups These files contain temporary files that can take up a large amount of disk space They are not needed and there will be no negative impact on your computer system after a complete system recovery Even though these files appear in recovery points they are only placeholders Enabling event triggered backups In addition to scheduled and manual backups Norton Ghost can detect certain events and run a backup whenever they occur For example to protect your computer when you install new software Norton Ghost can run a backup when it detects that new software is being installed In the event that the software harms your computer you can undo the install by restoring your computer using the recovery point created when Norton Ghost ran the backup 58 Backing up your computer About selecting a recovery point storage location Norton Ghost can run a backup when Any application is installed Any user logs on to the computer Any user logs off from the computer The data added to a drive exceeds an amount i
113. on your computer while you work To adjust my computer s speed during a backup 1 On the main menu bar click Options 2 Click the Performance tab 3 If you want to improve your computer s speed performance move the slider bar closer to Slow 4 Ifyou want the backup to complete more quickly move the slider bar closer to Fast 5 Click OK During a backup or recovery you ll have the option of overriding this default setting to fit your needs at the time See Adjusting the speed of a backup on page 65 40 Norton Ghost basics Configuring Norton Ghost default options Enabling network throttling Similar to computer performance adjustments you can also limit the impact of a backup on network performance To enable network throttling 1 On the main menu bar click Options 2 Click the Performance tab 3 Check Enable network throttling 4 Click OK Adjusting default tray icon settings You can turn the system tray icon on or off and specify whether to show only error messages when they occur or to show both error messages and other information such as the completion of a backup To adjust default tray icon settings 1 On the main menu bar click Options 2 Click the Tray Icon tab and select one of the following Show system tray Displays the Norton Ghost icon in icon the system tray Only show error Displays only error messages as messages they occur Show all status Displays all messages as they and
114. ons set forth below 2 Content Updates Certain Software utilize content that is updated from time to time including but not limited to the following Software antivirus software utilize updated virus definitions antispam software utilize updated antispam rules content filtering software utilize updated URL lists some firewall software utilize updated firewall rules and vulnerability assessment products utilize updated vulnerability data these updates are collectively referred to as Content Updates You shall have the right to obtain Content Updates for any period for which You have purchased maintenance except for those Content Updates that Symantec elects to make available by separate paid subscription or for any period for which You have otherwise separately acquired the right to obtain Content Updates Symantec reserves the right to designate specified Content Updates as requiring purchase of a separate subscription at any time and without notice to You provided however that if You purchase maintenance hereunder that includes particular Content Updates on the date of purchase You will not have to pay an additional fee to continue receiving such Content Updates through the term of such maintenance even if Symantec designates such Content Updates as requiring separate purchase This License does not otherwise permit the licensee to obtain and use Content Updates 3 Product Installation and Required Acti
115. or hardware compatibility adjust a performance issue or fix bugs LiveUpdate automates the process of obtaining and installing program updates It locates and obtains files 42 Norton Ghost basics For more information from an Internet site installs them and then deletes the leftover files from your computer When you should update Run LiveUpdate as soon as you have installed your product Once you know that your files are up to date run LiveUpdate periodically to obtain program updates For example to keep all installed Symantec products current you may want to use LiveUpdate once a week Program updates are released by Symantec on an as needed basis Obtaining updates using LiveUpdate LiveUpdate checks for updates to all of the Symantec products that are installed on your computer To obtain updates using LiveUpdate 1 At the top of the main window click LiveUpdate 2 Inthe LiveUpdate window click Next to locate updates 3 If updates are available click Next to download and install them 4 When the installation is complete click Finish Some program updates may require that you reboot your computer before the changes will take effect Obtaining updates from the Symantec Web site When new updates become available Symantec posts them on the Symantec Web site If you can t run LiveUpdate you can obtain new updates from the Symantec Web site Visit http www symantec com downloads For more information
116. ord text box and then click OK See Recovering your computer on page 93 Recovering a drive 91 About Recovering a drive 8 Set options for how you want the restore to be performed Your options are Options Description Verify recovery point before restore Check for file system errors Resize drive to fill unallocated space Set drive active for booting 0S Restore original disk signature Partition type Drive letter Determines whether a recovery point is valid or corrupt before restoring it Enabling this option will significantly increase the time required for the recovery to complete However it can ensure that the recovery point being restored is valid Checks the restored drive for errors after restoring the recovery point Automatically expands the drive to occupy the destination drive s remaining unallocated space Makes the restored drive the active partition the drive the computer starts from Restores the original physical disk signature of the hard drive This option is recommended for advanced users Select one of the following Primary partition To restore as a primary partition Logical partition To restore as a logical partition inside an extended partition Select a drive letter you want assigned to the partition from the Drive letter drop down list 92 Recovering a drive About Recovering a drive The actual options available
117. ost computer has started Windows the client computer can deploy and connect a thin host on the computer to verify the success of tasks that were performed while using the recovery environment Mapping a network drive in the recovery environment The following information applies only if you started networking services after starting the recovery environment If there is no DHCP server or the DHCP server is down you must enter a static IP address and a subnet mask address for the computer on which you are running Symantec Recovery Disk See Configuring network connection settings on page 109 After the static IP address and subnet mask address are correctly entered you will be able to enter the recovery environment However because there is no way to resolve computer names when you run the Recover My Recovering your computer 109 Using the networking tools in the recovery environment Computer Wizard or the Recovery Point Browser you will only be able to browse the network using IP addresses to locate a recovery point To resolve this issue you can map a network drive To map a network drive in the recovery environment 1 Inthe recovery environment main window click the Network panel and then click Map a network drive 2 Map a network drive using a UNC path of the computer where the recovery point is located For example computer_name share_name or IP_address share_name You will now be able to browse to
118. ot save recovery points to DVD RAM drives under Windows 2000 m Requires swapping of disks and can be very time consuming About setting a compression level Compression results may vary depending on the types of files saved in the drive you are backing up Standard Uses low compression for a 40 average data compression ratio on recovery points This is the default 62 Backing up your computer About selecting a recovery point storage location Compression level Description High Uses high compression for a 50 average data compression ratio on recovery points This is usually the slowest method When a high compression recovery point is created CPU usage may be higher than normal Other processes on the computer may also be slower Setting advanced backup options You can set the following additional options when creating a recovery point Option Action Use This option sets a password on the recovery point that is password created Passwords can use standard characters not extended characters or symbols Use characters with an ASCII value of 128 or lower A user must type this password before restoring a backup or viewing the contents of the recovery point Use You can encrypt your password to add another level of encryption protection to your recovery points You can choose from low 8 character password Medium 16 character password or High 32 character password encryption
119. ow the instructions on the screen Worldwide service and support Technical support and customer service solutions vary by country For Symantec and International Partner locations outside of the United States contact one of the service and support offices listed below or connect to http service symantec com and select your region or language under Global Support Service and support offices North America Symantec Corporation 555 International Way Springfield OR 97477 U S A http www symantec com Australia and New Zealand Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia Europe Middle East and Africa Symantec Ltd Consumer Services amp Support PO Box 5689 Blanchardstown Dublin 15 Ireland Latin America http www symantec com region reg_ap 61 2 8879 1000 Fax 61 2 8879 1001 http www symantec com region reg _eu 353 1 811 8032 152 Service and support solutions Symantec Brasil Portuguese Market Place Tower http www service symantec com br Av Dr Chucri Zaidan 920 Spanish 12 andar http www service symantec com mx S o Paulo SP Brazil 55 11 5189 6300 CEP 04583 904 Mexico 52 55 5322 3681 Mexico DF Brasil SA 01 800 711 8443 Interior August 12 2004 A activating Norton Ghost 26 28 advanced backup options 51 Agent checking the status of 129 dependencies viewing 145 148 Microsoft Serv
120. p on your computer by making a backup of your computer s entire hard disk You can schedule backups to run automatically Then at any time easily restore individual files folders or your entire computer What s new in Norton Ghost Norton Ghost 10 includes many enhancements and new features If you are familiar with earlier versions of Norton Ghost review the readme file for information about changes in product terminology For example image files are now referred to as recovery points See Viewing the Readme file on page 43 16 Feature summary What s new in Norton Ghost Refer to the following table for information about the latest features and enhancements After activating your product the Easy Setup dialog appears automatically Specify a few preferences and Norton Ghost starts backing up your computer on a regular basis Easy Setup Simplified You can now easily edit your existing schedule backup schedules without having to editor click through multiple dialogs or complete the entire backup wizard again Optimize Because recovery points require recovery point storage space Norton Ghost gives you storage the freedom of where and how to handle the amount of disk space used for storing recovery points Norton Ghost offers simple tools for managing your recovery points and can even manage them for you automatically Feature Feature summary 17 What
121. point from the list and then click Browse Contents To select the files or folders you want to restore do one of the following To select all items Press Ctrl A To select a group of Click the top file then hold down files that are next Shift and click the last file in the list to each other To select a group of Hold down Ctrl while selecting the files that are not files you want next to each other 5 Click Recover Files Where possible the Recover Items dialog box will automatically fill in the Restore to this folder text field with the original path when the recovery point was created If the original location does not include a drive letter because the drive was hidden when you created the recovery point you must enter a drive letter for the drive before you can restore any files or folders If the original path is unknown or you want to restore the selected files to a different location click Browse to locate the destination Click Recover Files to restore the files When file restoration is complete you are returned to the Recovery Point Browser main window Recovering files and folders Viewing files and folders in a recovery point Viewing files and folders in a recovery point If you are not sure what files you want to restore you can open and view them from within a recovery point in the program associated with that file type If a particular file type is not registered for view
122. process makes it easier to restore recovery points from removable media later Support for CD DVD burners Check the Symantec Web site to make sure that your CD DVD burner is supported http service1 symantec com SUPPORT powerquest nsf docid 2004030176699562 Supported burners allow variable packet writing a necessary feature if you are writing a recovery point to CD or DVD Most burners manufactured since 1998 support variable packet writing If your burner is not listed you should check your burner s documentation to see if variable packet writing is supported before you attempt to write recovery points to it Support for DVD ROM drives Some DVD ROM drives cannot play DVD R media If you plan to run a backup and store recovery points on DVD R media and later restore from a DVD ROM drive you should check the drive compatibility list at the following URL http www dvdplusrw org About Hibernate sys and pagefile sys files The hibernate sys and pagefile sys files are intentionally excluded from backups These files contain temporary files that can take up a large amount of disk space They are not needed and there will be no negative impact on your computer system after a complete system recovery 128 Troubleshooting Norton Ghost Troubleshooting Norton Ghost Even though these files appear in recovery points they are only placeholders Troubleshooting scheduled backups Recovery points Following are some
123. r 51 Defining a new backup Click Next Click Browse to locate a folder for storing recovery points and then click Next In the Name field enter a name for your new backup In the Compression drop down list select one of following compression levels None Standard Recommended Medium High If you want to determine whether a recovery point is valid immediately following its creation click Verify recovery point after creation If you want to limit the total number of independent or recovery point sets saved for each drive select the check box and specify the number in the Maximum jeld In the Description text box type a description that you want associated with each recovery point that will be created If you want to set additional options such as adding a password to the recovery points click Advanced When you finish setting the advanced options click OK to return to the Wizard Select one of the following methods to choose when the backup should be run Manually No Schedule Scheduled Select this option if you want this backup to run only when you choose to run it yourself Select this option if you want to specify dates and times when Norton Ghost should run the backup for you 52 Backing up your computer Defining a new backup 17 If you chose Manually click Next and skip to Step 21 If you chose Scheduled click Define Custom Schedule Backing up your computer 53 Def
124. red For example keep C as your Windows drive and then use D as your data drive where you install new programs and store files and folders you create If a backup is run while you are working on your computer and you notice that the performance of your computer has slowed down you can reduce the speed of the backup to improve computer performance until you are finished working When defining a backup you should select the Verify recovery point after creation option to ensure that the recovery point can be used to recover lost data if and when you might need to If you re computer already has a secondary drive that has a large amount of disk space available you can adopt this strategy today If your computer is not set up this way you can use Norton PartitionMagic to resize your C drive and create additional drives Visit http www symantec com partitionmagic See Adjusting the effects of a backup on computer performance on page 39 See Defining a new backup on page 49 During a backup While a backup is running consider the following best practices 48 Backing up your computer Best practices for backing up Best practice Explanation How to Improve your computer s performance during a backup If a backup is run while you are working on your computer and you notice that the performance of your computer has slowed down you can reduce the speed of the backup to
125. ring to copy 115 properties viewing from within recovery environment 113 protecting 69 RAM no support for 24 recovering 89 supported 24 within recovery point 88 drive letter assigning to a recovery point 85 dual boot systems backing up 65 dynamic disk support 24 E Easy Setup define first backup 28 email notification setting 38 emergencies responding to 13 emergency corrupted files 13 recover computer 93 99 Windows won t start 13 error messages general 135 setting notification for 38 errors viewing 35 Event Log about 35 accessing 144 troubleshooting services 144 event triggered backups 57 explore computer from recovery environment 105 F eatures new in Norton Ghost 10 15 ile systems supported 24 iles and folders recover using the recovery environment 104 iles restoring 81 olders restoring 81 H hard disk Copy My Hard Drive options 119 copying 115 copying one to another 118 preparing to copy 115 hard disk recover primary 99 Help using 43 hybernate sys 57 independent recovery point 50 installation after 26 instructions 25 installing Norton Ghost 23 troubleshooting 125 Internet Knowledge Base articles 123 Symantec service and support Web site 123 L LiveUpdate using 41 M mail notification setting 38 manual view PDF 44 map drive from recovery environment 108 master boot record copying 121 restoring 103 MBR See master boot record media supported 24
126. rtain settings that determine how and when the backup is run Key settings you must define when defining a new backup either from the Easy Setup dialog or from the Define Backup Wizard include the following Start time Choosing when a backup will run is important since a backup cannot run if your computer is turned off 20 Feature summary How Norton Ghost works Recovery point Each time a backup runs it creates a storage new recovery point While you can location specify a default location for recovery points you can also specify an alternate location Whatever location you specify is where recovery points will be created the next time the backup is run Event An event is an action that either you triggered perform or that the computer backups performs Norton Ghost can be set up to run a backup when an event occurs For example a backup can run each time you install new software onto your computer This allows you to recover from an installation of a product that might cause problems on your computer Run a backup A defined backup can be run manually or automatically according to a schedule that you set up Schedules can be set up either when you first define a backup or added to the backup at a later time While a backup is running you can continue to work However depending on the amount of data that is being backed up and the number of programs you have running on your computer you might nee
127. rties you can view Location The path to where the recovery point is stored The date and time when the recovery point was created To view the properties of a recovery point 1 On the Recovery panel click Explore Recovery points Advanced 2 Right click a recovery point in the list and click Properties Optimizing recovery point storage 75 Optimizing recovery point storage manually Optimizing recovery point storage manually Norton Ghost includes several features that help you optimize your recovery point storage space The key is to prevent recovery points from taking up too much hard disk space on your computer while providing adequate backup protection in the event that you need to recover your computer files or folders To optimize recovery point storage manually 1 Inthe Recovery panel click Optimize Recovery Point Storage 2 From the Optimize Recovery Point Storage dialog box you can do any of the following tasks Clean Up See Cleaning up old recovery points on page 75 Delete Set See Deleting a recovery point set on page 76 Delete Points See Deleting recovery points within a set on page 76 Archive See Archiving recovery points on page 77 Cleaning up old recovery points Over time you will end up with recovery points that you no longer need For example you might have several recovery points created months ago that you know you no longer need since you have more current
128. s and folders and explore manage and optimize recovery points Gives you information about your computer s backup and recovery protection status so that you can make sure your computer is backed up Backup panel The Backup panel groups all of the key backup features for configuring scheduling and backing up your computer The Backup panel appears as the first screen when you start Norton Ghost and gives you access to the following key backup features Back Up Now Edit My Backup Schedules Opens a list of currently defined backups where you can run one immediately or define a new backup Opens Edit Backup Schedules where you can edit schedules you have defined in current backups or schedules that were automatically defined for you during the initial setup of Norton Ghost 34 Norton Ghost basics Finding your way around Norton Ghost View Progress and Performance Copy My Hard Drive Advanced Displays the progress of any backup that is currently running and lets you adjust the performance speed of the backup Adjusting the backup speed affects the performance of your computer during the backup If you are working on your computer and don t want the backup to affect the speed of your computer you can set the backup speed to slow freeing up most of the computer s resources being used by the backup process When you need to install a new hard disk or a second hard disk
129. s new in Norton Ghost Description Backup and recovery status Automatic recovery point storage detection Browse files and folders inside a recovery point Event triggered backups Performance throttling Encryption for recovery points Now there is a single place you can go to see how protected each of your computer s hard drives really are Then you can increase or decrease the amount of protection a drive has an excellent method for ensuring the drives you use most are completely protected when data loss happens Norton Ghost automatically detects when a new storage device is connected to your computer and can prompt you to change your default recovery point storage location to the new drive Enhanced browsing of files and folders inside recovery points making recovery quick and easy In addition to scheduled and manual backups Norton Ghost can detect certain events and run a backup automatically whenever they occur providing an added level of protection for your computer Manually adjust the effect of a running backup on the performance of your computer to better match your needs at the moment This feature is especially useful if you are working on your computer and don t want the backup process to slow you down Encrypt recovery points and assign a password as a means of securing your information from intruders 18 Feature summary How Norton Ghost works Maxtor OneTouch
130. s you when the disk reaches 90 of its total capacity 4 Do one of the following If you want Norton Ghost to notify you when the storage size you specified is exceeded click Warn me when recovery point storage exceeds threshold If you want Norton Ghost to manage the storage space for you without prompting you select Automatically optimize storage When you select this option Norton Ghost automatically deletes old recovery points to prevent them from exceeding the storage size you specified 5 Click OK Changing your recovery point storage location You can change your recovery point storage location at any time For example if you decide to purchase an external hard disk to store backups of your computer you can then instruct Norton Ghost to start creating recovery points on the new hard disk To change your recovery point storage location 1 Inthe Recovery panel click Optimize Recovery Point Storage 80 Optimizing recovery point storage Changing your recovery point storage location 2 Click Change Location 3 Inthe Change Storage Location dialog box click Browse to find the new recovery point storage location 4 If you want only some of your currently defined backups to use the new location uncheck any of the backups in the list that should not use the new backup location to store recovery points 5 Ifyou want any new backups you define to use this new location for recovery point storage select Set as
131. sion level on page 61 To prevent others from accessing the contents of your archived recovery points click Use password and then type a password containing eight or more characters Re type the password to confirm it and then select Encrypt recovery point if you want to add encryption to the file as an added security measure The higher the encryption level chosen the more number of characters are required in your password See the Use encryption drop down list Click OK Automating management of recovery point storage Norton Ghost can monitor your recovery point storage space and either notify you when it is getting too full or automatically clean up old recovery points for you You specify how much hard disk space is allowed for storing recovery points When recovery points approach the Optimizing recovery point storage 79 Changing your recovery point storage location amount of space you specified Norton Ghost notifies you If you do not specify an amount Norton Ghost notifies you when the disk reaches 90 of its total capacity To configure automatic recovery point storage 1 Inthe Recovery panel click Optimize Recovery Point Storage 2 Click Options in the lower right corner 3 Click Monitor disk space usage for recovery point storage and then drag the slider to indicate the amount of disk space to be used for recovery point storage If you indicate that all disk space should be used Norton Ghost notifie
132. teee 35 Configuring Norton Ghost default options 36 Selecting a default recovery point storage location 37 Enabling email notifications 00 0 cece 38 Adjusting the effects of a backup on computer performance nssssssssessssssssssssssssesessserssesrerrerreeeee 39 Adjusting default tray icon settings 40 Viewing the backup and recovery status of your COMPUTE EEE AE EERIE EEE Browsing recovery points oo eeceessesseeseessesseestesseeseeseeenees Keeping current with LiveUpdate When you should update 0 eeececeesseseeseeeeeee Obtaining updates using LiveUpdate 42 Obtaining updates from the Symantec Web site 42 For more information sereen 42 Usingonline Helps cccsewsssccssaeoyoncssenansecaeaeanees 43 Viewing the Readme file n 43 Accessing the User s Guide PDP sses 44 Chapter 5 Backing up your computer Best practices for backing UP e sesesseeseeseeceerseeeseeeees 45 Before backing up During a WACK Up norn e After backing Up e eescessessssssessesseessestesseestecsesseeseete Defining a new backup After defining your backup s s Running an existing backup immediatel Verifying that a backup is successful ccceeeeeee About the Event Loo ws stra csavenuwwaas Files not included in recovery points 57 Enabling event triggered backups sesseseeeeseeees 57 About selecting a recovery point storage location 58 About settin
133. this feature copies all existing files programs and settings directly onto the new disk amp d If you are using a trial version of Norton Ghost 10 this feature is not available To use this feature you must purchase a fully licensed version of Norton Ghost 10 Recovery Panel The Recovery panel groups all of the key recovery features for recovering files folders or your entire computer It also lets you explore recovery points using Microsoft Explorer as well as optimize the hard disk space being used for storing recovery points of your computer Status panel Norton Ghost basics 35 Finding your way around Norton Ghost The Recovery panel gives you access to the following key recovery features Recover My Computer Recover My Files Explore Recovery Points Advanced Optimize Recovery Point Storage Restores your computer to a specific day and time when it was working correctly Recovers files or folders you choose from within a recovery point that have been lost damaged changed or accidentally deleted Lets you explore the files and folders stored in an existing recovery point using Microsoft Explorer Optimizes the hard disk space being used for storing recovery points of your computer The Status panel provides information about how well protected your computer is by indicating how many recovery points exist for each of your computer s hard drives and identifies the last ti
134. tice to Symantec transfer the Software on a permanent basis to another person or entity provided that You retain no copies of the Software and the transferee agrees to the terms of this license and E use the Software in accordance with any additional permitted uses set forth below You may not A copy the printed documentation that accompanies the Software B sublicense rent or lease any portion of the Software reverse engineer decompile disassemble modify translate make any attempt to discover the source code of the Software or create derivative works from the Software C use the Software as part of a facility management timesharing service provider or service bureau arrangement D use a previous version or copy of the Software after You have received and installed a disk replacement set or an upgraded version Upon upgrading the Software all copies of the prior version must be destroyed E use a later version of the Software than is provided herewith unless You have purchased upgrade insurance or have otherwise separately acquired the right to use such later version F use if You received the software distributed on media containing multiple Symantec products any Symantec software on the media for which You have not received a permission in a License Module G use the Software in any manner not authorized by this license nor H use the Software in any manner that contradicts any additional restricti
135. tionals Specially Designated arcotics Traffickers or Specially Designated Terrorists Furthermore You agree not to export or re export Symantec products to any military entity not approved under the EAR or o any other entity for any military purpose nor will You sell any Symantec product for use in connection with chemical biological or nuclear weapons or missiles capable of delivering such weapons 9 General If You are located in North America or Latin America this Agreement will be governed by the laws of the State of California United States of America Otherwise this Agreement will be governed by the laws of England and Wales This Agreement and any related License Module is the entire agreement between You and Symantec relating to the Software and i supersedes all prior or contemporaneous oral or written communications proposals and representations with respect to its subject matter and ii prevails over any conflicting or additional terms of any quote order acknowledgment or similar communications between the parties This Agreement shall terminate upon Your breach of any term contained herein and You shall cease use of and destroy all copies of the Software The disclaimers of warranties and damages and limitations on liability shall survive termination Software and documentation is delivered Ex Works California U S A or Dublin Ireland respectively ICC INCOTERMS 2000 This Agreement
136. ton Ghost System requirements Software Microsoft NET Framework After registration and when you open the Easy Setup dialog you are prompted to install NET if it is not already installed on the computer Supported file systems and removable media Norton Ghost supports the listed file systems and removable media File Systems Removable Media Norton Ghost is supported on FAT16 FAT16X FAT32 FAT32X NTFS dynamic disks Linux Ext2 Linux Ext3 and Linux swap partitions Norton Ghost supports the saving of recovery points locally that is recovery points that are created and saved on the same computer where Norton Ghost is installed to most CD R CD RW DVD R W and DVD RW recorders on the market today For an updated list of supported drivers see the supported drives list at http service1 symantec com SUPPORT powerquest nsf docid 2004 030176699562 It also supports saving recovery points to most USB devices 1394 FireWire devices JAZ Zip SuperDisk and magneto optical devices Norton Ghost does not support RAM drives Support for older Windows versions Norton Ghost 10 does not run on Windows 9x Windows Me or Windows NT Workstation 4 0 If you have one of these operating systems you should use Norton Ghost 2003 which is also included in the retail version of Norton Ghost For Norton Ghost 2003 your computer must meet the following minimum requirements Operating system Windows 9x
137. ts the agent Click Action gt Stop Stops the agent Click Action gt Restart Restarts the agent Stopping the agent service will prevent you from creating or restoring recovery points from Norton Ghost If you stop the agent service and then start Norton Ghost the agent will restart automatically If you stop the agent service while Norton Ghost is open you will receive an error message and Norton Ghost will be disconnected from the agent Troubleshooting Norton Ghost 147 Norton Ghost agent and Windows Services Setting up recovery actions when the agent fails to start You can specify the computer s response if the agent fails to start To set up recovery actions See Viewing the 1 Inthe Services window select Norton Ghost under status of a agent the Name column on page 143 Click Action gt Properties 3 Click Recovery In the First failure Second failure and Subsequent failure drop down list select one of the following actions Restart Specify the number of minutes to pass the before an attempt to restart the service Service is made Runa Specify a program to run You should not Program specify any programs or scripts that require user input Restart Specify how long to wait before the restarting the computer by clicking Computer Restart Computer Options You can also create a message that you want to display to remote users before the computer restarts 5 Inthe Reset
138. u want to add the selected drive to an existing backup or if you want to continue to define a new backup If you choose to add the drive to an existing backup the Wizard finishes and you are done If you select Define a new custom backup click Next and continue with the Define Backup Wizard 6 Select one of the following types of backups Recovery point Creates a base recovery point with set additional recovery points that contain only incremental changes made to your computer since the creation of the base recovery point Incremental recovery points are created faster than the first base recovery point and use less storage space than an independent recovery point If the Recovery Point Set option is disabled it is because you have already assigned a selected drive to an existing recovery point set and you can only have one recovery point set defined for each drive Or you might have selected an unmounted drive that cannot be part of a recovery point set Independent Creates a complete independent recovery point copy of the drives you selected This backup type requires more storage space See Selecting a default recovery point storage location on page 37 See About setting a compression level on page 61 See Verifying a recovery point after creation on page 63 See Setting advanced backup options on page 62 10 11 12 13 14 15 16 Backing up your compute
139. user or group will appear in the text box at the bottom of the window Click OK To delete users or groups select a user or group then click Remove In the Security Configuration Tool dialog box click Close to exit the dialog box Deleting backups You can delete backups when they are no longer needed To delete a backup 1 2 In the Backup panel click Back Up Now In the list box select a backup and then click Tasks gt Remove Backup Click Yes Deleting a backup does not delete recovery points from the storage location Only the defined backup is deleted But you can delete recovery points See Optimizing recovery point storage on page 73 67 68 Backing up your computer Deleting backups About monitoring backups You should monitor your backups to ensure that you can effectively recover lost data whenever needed Norton Ghost includes a Backup and Recovery Status panel where you can see which drives on your computer are protected and how effectively they are protected You can then add or remove protection or adjust the schedules of any of your backups to better match the way you use your computer In addition to ensuring that you are backing up each drive on your computer you should carefully review and follow best practices for backing up your computer See Best practices for backing up on page 45 Viewing the level of backup protection for each drive You should review the level
140. vation There are technological measures in this Software that are designed to prevent unlicensed or illegal use of the Software You agree that Symantec may use these measures to protect Symantec against software piracy This Software may contain enforcement technology that limits the ability to install and uninstall the Software on a computer to not more than a finite number of times for a finite number of computers This License and the Software containing enforcement technology require activation as further set forth in the documentation The Software will only operate for a finite period of time prior to Software activation by You During activation You will provide Your unique product key accompanying the Software and computer configuration in the form of an alphanumeric code over the Internet to verify the authenticity of the Software If You do not complete the activation within the finite period of time set forth in the documentation or as prompted by the Software the Software will cease to function until activation is complete which will restore Software functionality In the event that You are not able to activate the Software over the Internet or through any other method specified during the activation process You may contact Symantec Customer Support using the information provided by Symantec during activation or as may be set forth in the documentation 4 Sixty 60 Day Money Back Guarantee If You
141. y long it is very likely that you have a backup you can use to restore your computer back to a time before the problems occurred Deciding what action to take Review the following table to determine which action you can take to solve your emergency Probl Recovery method E You can start Windows Recover selected files and folders from within on the computer but Windows using a current recovery point you have lost files folders programs or hardware files on a drive excluding Windows files See About recovering files or folders on page 81 14 Responding to emergencies Deciding what action to take You can start Windows on the computer but you have lost a secondary drive such as a D or E drive Recover a drive from within Windows using a current recovery point See About Recovering a drive on page 89 You cannot start Windows and you do not know the cause Recover your entire computer from within the Symantec recovery environment using a current recovery point See Recovering your computer on page 93 You should also review the troubleshooting section for solutions to many common problems See Troubleshooting Norton Ghost on page 125 Overview orton Ghost provides advanced backup and recovery for your computer Protect your documents financial records photos music videos historical documents or any other kinds of data you kee
142. zard to manually restore the backup When you restore a system drive under Windows the restore may not complete successfully if the recovery Troubleshooting Norton Ghost 131 Troubleshooting Norton Ghost environment assigns different letters to drives other than what was assigned under Windows This discrepancy is sometimes caused by USB and FireWire devices or CD devices or if you have manually changed drive letter assignments Under Windows fixed drives are assigned first under the recovery environment removable drives are assigned first The work around is to restore the backup manually from the recovery environment using the Recover My Computer Wizard Troubleshooting the recovery environment Check here for suggestions to help resolve problems that you might encounter while running Symantec Recovery Disk You should also see the Readme txt file on the product CD which includes valuable troubleshooting information in addition to what is included in this section Cannot start the computer from the CD Cannot access the local drive where my backups are saved Cannot access the network drive where recovery points are saved Supported storage devices and NIC drivers My recovery point is on CD but I can t use the drive because the Norton Ghost CD is running the recovery environment Warning appears indicating that Windows might not run correctly due to insufficient memory Cannot start the computer from the

Download Pdf Manuals

Related Search

Related Contents

Smartline Ventilantriebe  Catalogue formations 2011-2012    Samsung AM180JNHFKH/EU Manual de Usuario  No. 意見/理由など 1 東海第二原発はこのまま廃炉にすべきです。もし  下糸の準備  Origin Storage 120GB TLC SATA 2.5"  Dynamode 24-PORT 10/100/1000 SWITCH  Diseño compacto que permite un uso ergonómico con una  Gebrauchsanweisung 000690675.06  

Copyright © All rights reserved. Failed to retrieve file