Symantec Endpoint Encryption Full Disk Release Notes
Contents
1. Workaround MA18231 Section 508 Number Users will not be able to utilize the Keyboard Layout window if Help is open Description Close the Help window and try again Workaround MA16937 JAWS does not always announce all of the information displayed within the Registration wizard and User Client consoles Legal Notice Copyright 2011 Symantec Corporation All rights reserved Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U S and other countries GuardianEdge and Encryption Anywhere are either registered trademarks or trademarks of GuardianEdge Technologies Inc now part of Symantec in the U S and or other countries Other names may be trademarks of their respective owners Users should follow these steps 1 Press INSERT F9 2 Select the frame that is of interest from the resultant Frames List dialog 3 Click OK 4 Press P If this doesn t work restart JAWS and try the steps again The Licensed Software and Documentation are deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial Computer Software or Commercial Computer Software Documentation as applicable and any successor regulations Any use modification reproduction release perfo2. same Mac client MA23248 The Symantec Endpoint Encryption Full Disk client Create and apply a new policy application will stop functioning following receipt of a policy containing a Client Administrator whose name is the same as one of the users containing a Client Administrator with a name different than any existing or potential user MA23418 The latest Mac operating system version number won t be displayed in the Manager Console if the operating system is upgraded after a policy has already been assigned Move the Mac computer to the Unassigned group and back again to refresh the value BU25451 Users who restart to complete a software update during disk Turn off automatic updates during BU25612 encryption may experience difficulty booting disk encryption If difficulty booting occurs use target disk mode BU28838 A Certificate Trust prompt displays following the Provide administrative credentials installation of Symantec Endpoint Encryption Full Disk on the Mac if HTTPS communications are configured and accept the changes BU24999 Kernel panic occurs if an encrypted disk is erased or Decrypt the disk before erasing or reformatted reformatting it BU11936 NitroA V PCMCIA FireWire 800 removable devices will be unavailable for encryption BU28805 Disks may disappear from the list of drives after being Close PGP Desktop and then encrypted and decrypted many times reopen PGP Desktop BU2
3. to this Novell SSO panel and select the version of Full Disk Reset Single Sign On to Novell Netware check box MA22161 If a custom destination folder was chosen during the Click Change and navigate to the installation of GuardianEdge Management Server 9 2 2 desired destination of the 9 2 1 or 9 2 0 the default path shown in the Destination Symantec Endpoint Encryption Folder page during the upgrade to 7 0 7 will be missing the Management Server files final subdirectory For example if you chose C GuardianEdge Management Server for your original installation files C GuardianEdge will be the default MA20747 If a local instance is selected during the installation of the Locate the GEServerConfig xml Symantec Endpoint Encryption Management Server file on the Symantec Endpoint Symantec Endpoint Encryption Management Server Encryption Management Server uninstallation will fail with the message Could not connect machine Find local Replace to Microsoft SQL Server with the computer name of the Symantec Endpoint Encryption Management Server machine Save and close the file Try the uninstall again MA15465 If power is lost during an upgrade or migration of the client Run Recover d If Recover d machine a blue screen may occur and the machine may fails try Recover b If the loop continuously in an effort to boot into Windows Recover Program completes successfully back up important files then uninstall Encryption Plus Hard Di
4. 8780 The PGP Desktop icon will not be displayed for additional Additional users must open PGP users from the Applications folder once for the PGP Desktop icon to be displayed BU28815 Decryption does not begin when the user clicks Decrypt Click Resume to resume while re encrypting the re encryption process merely re encryption and decrypt after pauses re encryption completes BU28925 All users may not always be displayed in the User Access Press OPTION as you select the BU28943 List in PGP Desktop such as after a successful WDRT PGP icon in the menu bar and process or when a number of users are added Symantec Endpoint Encryption Full Disk 8 0 1 SP1 select Quit Then locate the PGP Desktop application on your system usually in the Applications folder and double click the file Page 5 of 9 Release Notes Number Description Workaround BU28944 After reinstalling Symantec Endpoint Encryption Full Disk or gaining access to the Mac OS X system using the Whole Disk Recovery Token WDRT a message indicating that the PGP Engine has stopped may be displayed and or the PGP Desktop icon may disappear from the menu bar Windows Power Management Locate the PGP Desktop application on your system usually in the Applications folder and double click the file Number Description Workaround MA21816 Autologon may not succeed on Windows 7 endpoints To achieve successful Autologon following hibernation of the endpoi
5. Symantec Endpoint Encryption Full Disk Release Notes Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Symantec Endpoint Encryption Framework 8 0 1 SP 1 www symantec com About Symantec Endpoint Encryption Full Disk Symantec Endpoint Encryption Full Disk protects data on laptops and PCs from the threat of theft or loss with strong centrally managed encryption auditing and policy controls for full disks and partitions ensuring that the loss of a machine and its data does not result in disclosure required by corporate policy or government regulation Symantec Endpoint Encryption Full Disk provides the industry s most robust and comprehensive integration with Microsoft Active Directory for fast simple deployment of endpoint data protection controls in a familiar administrative environment Installation Notes Symantec Endpoint Encryption Framework 8 0 1 SP1 is only compatible with Symantec Endpoint Encryption Full Disk 8 0 1 SP1 and Symantec Endpoint Encryption Removable Storage 8 0 1 SP1 If you are running Symantec Endpoint Encryption Removable Storage and plan to upgrade to Symantec Endpoint Encryption Full Disk 8 0 1 SP1 you must also upgrade to Symantec Endpoint Encryption Removable Storage 8 0 1 SP1 Release Notes Resolved Issues Number Description USB Boot incompatibilities have been resolved for the following MA22227 Lenovo W510 4389W3J MA22911 Lenovo T410 MA23094 GETAC B300 MA23163 Dell Precision M4500 MA23208 Leno
6. ion Workaround Roxio 6 2 The Framework client package will fail Ensure that the following Registry to install due to a missing drive letter in key has the value PartMer the primary partition HKEY LOCAL MACHINE SYSTEM CurrentControlSet Control Class 4D36E967 E325 11CE BFC1 08002BE10318 UpperFilters MAI5919 Symantec Endpoint Following the installation of Symantec Open Symantec Endpoint Protection 11 Endpoint Encryption Full Disk on the Protection and click Options in the Client Computer a Network Threat Network Threat Protection area Protection message may be displayed Select Configure Firewall Rules alerting the end user to a change in the from the pop up menu Highlight EAFRCHADSI application Block IPv6 over IPv4 and click Edit Select the Allow this traffic option button on the General tab Open the Ports and Protocols tab Select All IP Protocols from the Protocol drop down list box MA12457 RSA SecurID 800 If a second certificate is added to the Remove all certificates from the token and the first certificate is deleted the user will be unable to register with the token Symantec Endpoint Encryption Full Disk 8 0 1 SP1 token and add the certificate again Page 3 of 9 Release Notes Upgrade Install Uninstall Migration Number Description Workaround MA23202 Novell users with Single Sign On enabled may have to Instruct the user to open the manually log on to Novell following an upgrade
7. ne the Circumflex Diaeresis Grave and Acute dead keys with 1 0131 I 0049 Shift i 0069 or Shift I 0130 from the Turkish Q keyboard MA19019 The Turkish Q character I 0130 may display as I in pre Windows MA16958 Users will be unable to enter the following characters from Canadian French keyboards in Pre Windows MA18893 The CAPSLOCK key will behave like the SHIFTLOCK key for non alphabet characters in Pre Windows for the Belgian Period French and German keyboards MA19067 The character t 0142 displays as L 0141 in pre Windows when the Hungarian keyboard is used MA19335 CTRL ALT combinations do not produce the expected special characters in Pre Windows MA23142 If the Portuguese Brazil character 0Ox20A2 displays as Ignore the incorrect display a box with a hex character inside during Pre Windows authentication Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Page 7 of 9 Release Notes Single Sign On Number Description Workaround MA15304 If a user presses CRTL ALT DEL in Windows Vista Visit http support microsoft com MA15302 clicks Change Password provides the incorrect old kb 936183 Obtain and apply the Pre Windows Number password causing an error or is prevented from changing their password due to Windows policies and then cancels out that user will be unregistered from Symantec Endpoint Encryption Help and Keyboard Layout Windows Description hotfix
8. nt if the Disengage if on Windows 7 endpoints ensure power lost for minutes check box is selected that only complete shut downs or restarts are performed for the duration of the Autologon GPO policy if the Disengage if power lost for minutes check box is selected MA18851 Following the installation of Symantec Endpoint Encryption Apply all of the latest Vista Safe Mode Re Number Full Disk Vista computers missing the Sleep power option will go into hibernation on a schedule that does not correspond to the Windows power plan boot Option Description updates Workaround MA21491 The Safe Mode reboot option may fail to allow administrators to access safe mode on certain machines such as the HP Compaq dc5800 Manager Console Reboot Provide Client Administrator credentials and select the Safe Mode Reboot check box Click OK Click Restart Computer Watch screen closely As soon as Starting SEE Full Disk displays press F8 Select Safe Mode Press F8 Select Safe Mode again Number Description Workaround MA23154 Removable devices encrypted using Full Disk on a Mac client will be listed in the Fixed Drives tab as many times as they are encrypted MA21307 If an XPS print job is cancelled the following error may be displayed The data area passed to a system call is too small MA20559 After clicking a column heading to sort by the column the sort arrow will be displayed t
9. o the left of the column heading if the operating system is Vista or Server 2008 Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Page 6 of 9 Release Notes Number Description Workaround MA16623 Deploying an Active Directory policy that contains a When deploying an Active change to the Client Administrator settings from a Directory policy from a 6 0 0 or Symantec Endpoint Encryption 6 1 0 or later Manager to earlier Manager add the Symantec Endpoint Encryption 6 0 0 or earlier and or following WMI filter Select GuardianEdge Framework 8 5 3 or earlier clients will result FROM Win32_Product in a failure of the new Client Administrator policy to be WHERE name Symantec applied a deletion of all existing Client Administrator Endpoint Encryption policies and a return to the Client Administrators specified Framework Client AND in the original installation settings Version lt 6 0 0 OR name GuardianEdge Framework Client OR name Encryption Anywhere Framework Client AND version lt 8 5 3 When deploying an Active Directory policy from a 6 1 0 or later Manager add the following WMI filter Select FROM Win32_Product WHERE name Symantec Endpoint Encryption Framework Client AND version gt 6 1 0 OR name GuardianEdge Framework Client AND version gt 9 0 0 Client Keyboards Number Description Workaround MA19021 Users may be unable to combi
10. rmance display or disclosure of the Licensed Software and Documentation by the U S Government shall be solely in accordance with the terms of this Agreement The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID SYMANTEC CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING PERFORMANCE OR USE OF THIS DOCUMENTATION THE INFORMATION CONTAINED IN THIS DOCUMENTATION IS SUBJECT TO CHANGE WITHOUT NOTICE Symantec Corporation 350 Ellis Street Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Page 8 of 9 Release Notes Mountain View CA 94043 http www symantec com Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Page 9 of 9
11. se Notes Number Hardware Description Workaround MA21884 HP Compaq If multiple USB devices are inserted at Remove USB devices and try MA21864 dc5700 and dce5100 boot time the computer will fail to boot again into Windows MA21327 Panasonic Users will be unable to use USB devices Users should open laptop and use Toughbook such as keyboards and mice during the internal keyboard and mouse CF U1AQB1IGAM pre Windows authentication pad to complete pre Windows MA22221 HP EliteBook Users will be unable to use USB 3 0 authentication 8740w devices such as keyboards and mice during pre Windows authentication MA21514 Dell Latitude D631 Following the removal of the CD DVD Uninstall Symantec Endpoint and D531 drive the computer will fail to boot into Encryption Full Disk before Windows removing the CD DVD drive MA20752 SanDisk 4GB A SanDisk 4GB Cruzer Micro USB Remove SanDisk devices before Cruzer Micro USB Flash Drive inserted at startup will cause powering on Flash Drive and HP HP Compaq dc7700 computers to hang Compaq dc7700 after Pre Windows authentication MA19704 SanDisk Cruzer If the SanDisk Cruzer Micro 512 MB Remove SanDisk devices before Micro 512 MB USB 2 0 Flash Drive SDCZ4 512 A10 USB 2 0 Flash Drive SDCZ4 512 A10 device is inserted at startup users may experience slow boot times Third Party Compatibility Software powering on Number Third Party Tool Descript
12. sk or reinstall Symantec Endpoint Encryption Full Disk If this fails you will need to reinstall Windows or reimage the machine MA12748 If password authentication is selected during the installation of Symantec Endpoint Encryption Framework Manager console but token authentication is specified by policy users will be unable to register MA16499 Following the successful application of a Symantec Endpoint Encryption migration package to an Encryption Plus Hard Disk 7 0 23 7 1 0 or 7 1 1 workstation users will need to log on to Encryption Plus Hard Disk one last time Token Authentication Number Description Workaround MA19987 Tokens cannot be used for Pre Windows authentication on MA20673 the Acer Aspire 5515 MA21516 The GemPC Express reader cannot be used for Pre Windows authentication on an HP Compaq 6535b Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Page 4 of 9 Release Notes Drive Fragmentation Number Description Workaround MA21057 The following error message is displayed on the first reboot after installation EPHD BIOS Translation Driver heap allocation error One or more drives are severely fragmented Decrypt all drives Uninstall Symantec Endpoint Encryption Full Disk Defragment the drive s Reinstall Symantec Endpoint Encryption Full Disk Mac Endpoints Number Description Workaround BU29702 Any user on a Mac client can change the password of any another user on the
13. vo M90p MA23333 Lenovo Y410 MA23347 Dell Inspiron 580S MA23348 Panasonic CF F9K WHZG2M MA23382 Fujitsu P770 MA23393 Lenovo W701 MA23402 HP mini 210 1075ca MA23414 HP Elite Book 8440W MA23430 Panasonic CF T3EWDTZAM MA2343 1 Lenovo T410 2522 25U MA23433 Lenovo X201 3626 11U MA23434 Dell Optiplex 980 MA23437 Sony Vaio VGN SZ740 MA23440 HP Z400 does not boot into Safe Mode MA23448 Dell Precision T1500 MA23449 Panasonic CF F8 MA23254 HP 8540W MA23449 Panasonic CF F8GWE08N3 MA23456 Toshiba NB305 MA23485 Dell 5400 and 5410 MA23537 Dell E5500 MA23599 Lenovo Thinkpad T410 MA23602 Lenovo T510 431328U MA23603 Lenovo M58 MA23604 Lenovo M70 MA23605 Lenovo X201 3680AU9 MA23641 HP touch Smart USB keyboard mouse Known Issues Third Party Compatibility Hardware Number Hardware Description Workaround MA21992 HP Mini 2102 The HP Mini 2102 may fail to boot up following disk encryption Do not encrypt the HP Mini 2102 MA21929 Dell XPS 1320 If Windows 7 is installed the computer Do not deploy Symantec Endpoint will fail to boot into Windows following Encryption Full Disk to the Dell the installation of Symantec Endpoint XPS 1320 if Windows 7 is Encryption Full Disk installed MA23309 Dell E6510 with Dell E6510 machines running 64 bit Power off Windows 7 64 bit Editions of Windows 7 may be unable to Editions resume after hibernation Symantec Endpoint Encryption Full Disk 8 0 1 SP1 Page 2 of 9 Relea
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