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Avaya one-X Deskphone Value Edition SIP for 1603SW

1. 21 B Binary and Upgrade Files for 1603SW SIP IP Deskphones 64 Binary File and Upgrade File Choosing 64 Binary Files s e nos a a lt lt lt 64 button labelS ee 42 C Call Server Requirements 31 Call Transfer Considerations 35 Checklist Administrative 16 Clear Procedure lcs 96 CM SIP Configuration Requirements oe Communication Manager Administration 31 Communication Manager Administrative Requirements 32 Communication Manager SIP IP Telephone Configuration Requirements 37 Conferencing Call Considerations 36 Configuration Requirements CM SIP 37 Contents of the Settings File 67 Countries With Network Progress Tones 119 Customizeable System Parameters 74 D Date and Time Setting on SIP IP Telephones 114 Date Setting on SIP IP Telephones 114 Debug Procedure o ee o By DHCP and File Servers lll 47 DHCP Generic Setup 1 2 2 2 2 50 DHCP options o 50 DHCP Parameters Setby 49 DHCP Server o co o Rm n 23 DHCP Server to Telephone initialization 18 DHCP Server Windows 2000 Setup 57 DHCP Server Windows NT 4 0 Setup 54 DHCP Configuring ll 4
2. ITU Documents Access the ITU Web site for more information about ITU guidelines and documents available for a fee from the ITU Web site http www itu int ISO IEC ANSI IEEE Documents Access the ISO IEC standards Web site for more information about IP Telephony standards guidelines and published documents http www iec ch Issue 1 June 2010 117 Related Documentation 118 Avaya 1603SW I SIP Deskphones Administrator Guide Appendix C Countries With Specific Network Progress Tones Overview The 1603SW I SIP IP Deskphones provide country specific network progress tones which are presented to the user at appropriate times The tones are controlled by administering the COUNTRY parameter for the country in which the telephone will operate Each Network Progress Tone has six components as follows e Dialtone e Ringback e Busy e Congestion e Intercept e Public Dialtone All countries listed in this appendix are applicable to the 1603SW SIP IP Deskphones Some of the dialtone entries have changed from previous releases to be distinctively different than the Public dialtone entries Country List The 1603SW I SIP IP Deskphones support the following countries e United States Use the keyword USA e United Kingdom Use the keyword UK e Canada Use the keyword USA e Germany e France e italy e Japan e Russia e Brazil Issue 1 June 2010 119 Countries With Specific Network Progress Ton
3. 15 Administrative Checklist llle 16 Telephone Initialization Process 1 ee 18 Step 1 Deskphone to Network lt lt lt lernen 18 Step 2 Deskphone to LLDP Enabled Network 18 Step 3 Deskphone to DHCP Server lt lt eee es 18 Step 4 Deskphone and File Server s n 18 Step 5 Deskphone and SIP Proxy Server 19 Error Connie suo Ox CC a ROCCO AO ORCAC EO ER 19 Chapter 3 Network Requirements n 21 Network Assessment 21 Hardware Requirements lt lt ee 21 Server Reguiremen s cocsicacir ns rica 22 DACP SEVE adas keerata aeaa ENA 23 HTTPIHTTPS SOWE Lu cora 23 Simple Network Time Protocol SNTP Server 23 Required Network Information 2 lt lt 23 Other Network Considerations eee ee 24 SM Sau e OSGeo Se dr AAA 24 Registration and Authentication 25 So se e a ob RS RARE we RAD NA RA RED ORO 25 IEEE 8021P and B02 10 1 25268 248 26 eee vee see Eee HEE SEES 25 SIP Station Number Portability 2 2 eee ee 26 TCPIUDP Part Utilizan i s rio ee Oe Y A OR XO C Eis 26 IP Address Reuse 44x RRA sa RR BORRAR RC RA 29 es IS INIRE S IE E E E T D E I RO 1T C CI III I I 30 Issue1 June2010 3 Contents
4. Activating the Leases Use the following procedure to activate the leases e Click Activate under the Scope menu The light bulb icon for the scope lights Verifying Your Configuration This section describes how to verify that the 16XXOPTIONSs are correctly configured for the Windows NT 4 0 DHCP server Verify the Default Option 242 16XXOPTION 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP servers window by double clicking until the sign changes to a sign In the DHCP servers frame click the scope for the IP telephone Select Defaults from the DHCP_Options menu In the Option Name pull down list select 242 16XXOPTION Verify that the Value String box contains the correct string from DHCP Server Administration O oa A C If not update the string and click the OK button twice Verify the Scope Option 242 16XXOPTION 1 Select Scope under DHCP OPTIONS 2 In the Active Options scroll list click 242 16XXOPTION 3 Click the Value button 56 Avaya 1603SW I SIP Deskphones Administrator Guide DHCP Server Administration 4 Verify that the Value String box contains the correct string from DHCP Generic Setup on page 50 If not update the string and click the OK button Verify the Global Option 242 16XXOPTION 1 Select Global under DHCP OPTIONS 2 In the Active Options scroll list click 242 16XXOPTION 3 Click the Value button 4 Ver
5. Local Area Network Link Layer Discovery Protocol All IP telephones with an Ethernet interface support the transmission and reception of LLDP frames on the Ethernet line interface in accordance with IEEE standard 802 1AB Media Access Control ID of an endpoint 1 of 2 Issue 1 June 2010 115 Glossary of Terms Media Channel Encryption NAPT NAT OPS PHP PSTN QoS RSVP RTCP RTP SDP Signaling Channel Encryption SIP SNTP TCP IP TFTP TLS UDP Unnamed Registration VLAN VolP Encryption of the audio information exchanged between the IP telephone and the call server or far end telephone Network Address Port Translation Network Address Translation Off PBX Station Hypertext Preprocessor software used to assist in the format and display of Web pages Public Switched Telephone Network the network used for traditional telephony Quality of Service used to refer to several mechanisms intended to improve audio quality over packet based networks Resource ReSerVation Protocol used by hosts to request resource reservations throughout a network RTP Control Protocol monitors quality of the RTP services and can provide real time information to users of an RTP service Real time Transport Protocol Provides end to end services for real time data such as voice over IP Session Description Protocol A well defined format for conveying sufficient information to discover and participate in
6. A Important Before you start understand your current network configuration An improper installation will cause network failures or reduce the reliability and performance of your network Configuring DHCP for 1603SW I SIP IP Deskphones 1603SW SIP IP Deskphones allow you to specify the value of some configuration parameters using DHCP option 242 If you have 46xx phones that use option 176 you can make a copy of an existing option 176 Then using that copy to administer DHCP option 242 you can either e leave any 46xx parameters the 1603SW SIP IP Deskphones do not support in Option 242 to be ignored or e delete unused or unsupported 1603SW I SIP IP Deskphone parameters to shorten the DHCP message length 48 Avaya 1603SW I SIP Deskphones Administrator Guide DHCP Server Administration The following parameters for 1603SW I SIP IP Deskphones can be set in DHCP Option 242 Most of the same parameters can be set in a 46xxsettings txt file as well Table 8 Parameters Set by DHCP Parameter Description HTTPDIR HTTPPORT HTTPSRVR ICMPDU ICMPRED L2Q L2QVLAN LOGSRVR MTU_SIZE PHY1STAT PHY2STAT PROCPSWD PROCSTAT SIP CONTROLLER LIST TLSDIR Specifies the path to prepend to all configurations and data files the phone might request when starting up i e the path relative to the root of the HTTP file server to the directory in which the telephone configuration and date files are stored The path m
7. Avaya Proprietary Avaya Proprietary Basic Mandatory Name PoE Conservation Level Support Call Server IP Address IP Phone Addresses File Server 802 1Q Framing End of LLDPDU removed Provides Power Conservation abilities settings Typical and Maximum Power values OUI 00 40 0D hex Subtype 1 Call Server IP Address Subtype 3 Phone IP Address Phone Address Mask Gateway IP Address Subtype 4 File Server IP Address Subtype 6 802 1Q Framing 1 if tagging or 2 if not Subtype 7 Not applicable 2 of 2 On receipt of a LLDPDU message the Avaya IP Deskphones will act on the TLV elements described in Table 14 Issue 1 June 2010 93 Administering Telephone Options Table 14 Impact of TLVs Received by 1603SW I SIP IP Deskphones on System Parameter Values System Parameter Name PHY2VLAN L2QVLAN and L2Q TLV Name IEEE 802 1 Port VLAN ID IEEE 802 1 VLAN Name Impact System value changed to the Port VLAN identifier in the TLV The system value is changed to the TLV VLAN Identifier L2Q will be set to 1 ON VLAN Name TLV is only effective if e The telephone is not registered with the Call Server e Name begins with VOICE case does not matter e The VLAN is not zero e DHCP Client is activated e The telephone is registered but is not tagging layer 2 frames with a non zero VLAN ID If VLAN Name causes the telephone to change VLAN and t
8. Chapter 4 Avaya Aura Communication Manager Administration Call Server Requirements naonana et Supported SIP Environments Switeh Compatibility 43 cried rre Communication Manager Administrative Requirements for Session Manager DEHESA AAA RARA ADA CUN DE OG eO System Level Preparation Tasks SIP Trunk Administration l Call Routing Administration c IP Interface and Addresses UDP Port Selection 4 2 2 oy Xa do aco k waa a hack da AUTO Hold 6 ieee ORE Pack xod wo d 3 3 3 ow o do Y Yo yo ea Call Transfer Considerations Conferencing Call Considerations Telephone Administration lt lt CM SIP IP Deskphone Configuration Requirements Administering Stations Administering FeatureS lt lt Printing Button Labels 22 24 2524 kee Si eb orcas ESSE Chapter 5 Session Manager SM and SIP Enablement Services SES Administration lup M CT ese Be ee a a asa Be SS A Administering Avaya Session Manager 2 2 2 eee eee eee Administering Avaya SES Chapter 6 Server Administration
9. SNTPSRVR 192 168 0 5 GMTOFFSET sets the time zone the phone should use The default is 5 00 see the 1603SW I SIP Telephone LAN Admin Guide for format and setting alternatives GMTOFFSET 6 00 DSTOFFSET sets the daylight savings time adjustment value The default is 1 but valid values are 0 1 or 2 SET DSTOFFSET 1 DSTSTART sets the beginning day for daylight savings time See the 1603SW I SIP Telephone LAN Admin Guide for format and setting alternatives SET DSTSTART 2SunMar2L NOTE The default DSTSTART and DSTSTOP parameters reflect the new 2007 Daylight Savings Time values for North America DSTSTOP sets the ending day for daylight savings time Issue 1 June2010 69 Telephone Software and Binary Files See 1603SW I SIP IP Deskphones Customizeable System Parameters for format and setting alternatives SET DSTSTOP 1SunNov2L Ht See Chapter 8 Administering Telephone Options for details about specific values You need only specify settings that vary from defaults although specifying defaults is harmless VLAN separation controls whether or not traffic received on the secondary Ethernet interface is forwarded on the voice VLAN and whether network traffic received on the data VLAN is forwarded to the telephone Add commands to the 46xxsettings txt file to enable VLAN separation The following three lines will enable VLAN separation when the data VLAN ID is yyy and the data traffic priority is
10. Varied Extension Station Type Port Coverage Path COS and COR Name Message Lamp Ext To use the Call Pickup feature the Can Use Directed Call Pickup and Can Be Picked Up By Call Pickup fields must be set to y for the affected stations Note that Page 3 can be used to implement a form of centralized call screening for groups of stations and trunks Assign the same extension as the CM call server extension administered in Session Manager or SES See Chapter 5 Session Manager SM and SIP Enablement Services SES Administration Use 9620S IP System populated For voice messaging or other hunt group if available Same values as administered in the previous COS amp COR section s The person associated with the telephone This name should match what is entered for name in the Avaya Session Manager or Avaya SES proxy configuration Enter the extension of the station you want to track with the message waiting lamp Usually the same extension initially entered on the Station form 3of5 Issue1 June2010 39 Avaya Aura Communication Manager Administration Table 7 CM SIP Configuration Requirements continued Task Form Command Field s Value s Continue adding station add station xxxxxx Bridged Call Set to y if the extension for information for the SIP where xxxxxx Alerting this SIP telephone will have a phone using the Station form page 2 Continue adding station button a
11. Dial plan example 2 4 xxx 68 xxx xx 9Z 1 oxxxxxxxxx 9z011 x Issue1 June2010 113 Administering Telephone Options where 2 4 xxx Four digit dial extensions with valid extensions starting with 2 3 or 4 68 xxx Four digit dial extensions with valid extensions starting with 6 or 8 xx Two digit Feature Access Codes preceded by a 9Z1xxxxxxxxxx Network Access Code 9 for an outside line followed by dial tone followed by any string of 10 digits typical instance of Automatic Route Selection ARS for standard US long distance number 9z011x Network Access Code 9 for an outside line followed by dial tone followed by at least one digit typical instance of Automatic Route Selection ARS for US access to international numbers of unknown and variable length An additional parameter that affects dialing is COUNTRY Country of operation for specific dial tone generation Setting the Date and Time on SIP IP Telephones SIP IP telephones need a source of date and time information This typically comes from a network time server running the Simple Network Time Protocol SNTP The deskphones use several administrative parameters for this functionality The parameter SNTPSRVR defines the server s IP Address es GMTOFFSET defines the offset from Greenwich Mean Time GMT DSTSTART and DSTSTOP define the start and end of Daylight Savings Time respectively DSTOFFSET defines the Daylight Savings T
12. Note that all files must reside in the same directory on your file server Upgrade File 16xxupgrade txt The 16xxupgrade txt file tells the IP deskphone whether the deskphone needs to upgrade its software The 1603SW l SIP IP Deskphones attempt to read this file on the file server whenever they reset This file allows the telephone to use default settings for customer definable options The 16xxupgrade txt file also points to the Settings File where you can set provide values to override the default values for any settings you want to customize for your specific environment The 16xxupgrade ixt file is part of the software bundle you download from http www avaya com support An alternate upgrade file Alternate_16xxupgrade txt is included in the SIP software bundle designed for environments that will support both the H323 and SIP modes of operation For such environments the file needs to be edited in those sections having headings of H 323 EDIT INSTRUCTIONS Specific instructions are provided in the Readme file that accompanies the software bundle Once these changes are made the alternate file should be renamed to 16xxupgrade txt and placed in the HTTP download directory The HTTP download directory holds the telephone backup and application software binaries the telephone will download Renaming the alternate file causes any 16xxupgrade txt files residing in that directory to be overwritten Settings F
13. Static Addressing Installation lt lt 105 Disable Enable Event Logging 2 eee ee eee 108 LOGOIL AI 109 Sel Test Procedure c cc ar a e 110 Language Selection lt lt s sci bt bee ee ete edie teow de pasida 111 Setting the Dial Plan on SIP IP Telephones lt lt 113 Setting the Date and Time on SIP IP Telephones 114 Failover Failback Behavior lt lt lt lt ee 114 Appendix A Glossary of Terms 115 Appendix B Related Documentation 117 IETF DOGUINGING e a e lt lt 3 room E mE S 3 3 3 4o 4 Ro xL Se a 117 MU Documents si lt lt lt 1 o CR ADDIE AO e kx aces 117 ISO IEC ANSI IEEE Documents lll 117 Appendix C Countries With Specific Network Progress Tones 119 OVerviBW oscar rr SRSA R ADRESSE R AAA 119 COUN UGE cc ce eee ee rrr 119 Doo a ee ee a ee Adra ee eee 121 6 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 1 Introduction About This Guide This guide is for personnel who administer Avaya Aura Communication Manager or Avaya Midsize Business Template 5 2 1 HTTP HTTPS servers for Avaya 1603SW I IP Deskphones using Session Initiation Protocol SIP a Local Area Network LAN Avaya Aura Session Manager Avaya SIP Enablement Services SES or a Network Time server The 1603SW I IP Deskphones use Internet Protocol IP t
14. The system parameter DOT1 XSTAT determines how the deskphone handles Supplicants as follows e When DOT1XSTAT 0 Supplicant operation is completely disabled This is the default value e When DOT1XSTAT 1 Supplicant operation is enabled but responds only to received unicast EAPOL messages e When DOT1XSTAT 2 Supplicant operation is enabled and responds to received unicast and multicast EAPOL messages Note If the Ethernet line interface link fails the 802 1X Supplicant if enabled enters the Disconnected state The 802 1X Supplicant variable userLogoff normally has a value of FALSE This variable will be set to TRUE before the telephone drops the link on the Ethernet line interface and back to FALSE after the link has been restored The userLogoff variable may also be briefly set to TRUE to force the Supplicant into the LOGOFF state when new credentials are entered Issue 1 June 2010 89 Administering Telephone Options 802 1X Pass Through and Proxy Logoff 1603SW I SIP IP Deskphones with a secondary Ethernet interface support pass through of 802 1X packets to and from an attached PC This enables an attached PC running 802 1X supplicant software to be authenticated by an Ethernet data switch The SIP IP Deskphones support two pass through modes e pass through and e pass through with proxy logoff The DOT1X parameter setting controls the pass through mode In Proxy Logoff mode DOT1X 1 when the secondary Ethernet inter
15. IEEE 802 1P and 802 1Q The VLAN ID 0 zero is used to associate priority tagged frames to the port native VLAN of the ingress port of the switch But some switches do not understand a VLAN ID of zero and require frames tagged with a non zero VLAN ID If you do not want the default VLAN to be used for voice traffic e Ensure that the switch configuration lets frames tagged by the 1603SW l SIP IP Deskphone through without overwriting or removing them e Set the system value L2QVLAN to the VLAN ID appropriate for your voice LAN Another system value you can administer is VLANTEST VLANTEST defines the number of seconds the 1603SW I SIP IP Deskphone waits for a DHCPOFFER message when using a non zero VLAN ID The VLANTEST default is 60 seconds Using VLANTEST ensures that the deskphone returns to the default VLAN if an invalid VLAN ID is administered or if the phone moves to a port where the L2QVLAN value is invalid The default value is long allowing for the scenario that a major power interruption is causing the phones to restart Always allow time for network routers the DHCP servers etc to be returned to service If the deskphone restarts for any reason and the VLANTEST time limit expires the telephone assumes the administered VLAN ID is invalid The deskphone then initiates registration with the default VLAN ID Setting VLANTEST to 0 has the special meaning of telling the phone to use a non zero VLAN indefinitely to attempt D
16. If DOT1X 20 If DOT1X 1 If DOT1X 22 nnn IPADD value Up to 15 ASCII characters NETMASK value Up to 15 ASCII characters the IP address of the router in use Up to 21 ASCII characters IP address and port of last file server used successfully during initialization or 0 0 0 0 if no file server was used successfully Up to 21 ASCII characters IP address and port of the call server currently in use otherwise 0 0 0 0 Pass thru mode Pass thru with Logoff Supplicant mode Up to 3 ASCII numeric characters GROUP value 20f3 104 Avaya 1603SW I SIP Deskphones Administrator Guide Interface Control Table 15 Parameter Values continued Name System Value Format Protocol CCCCCCCC Up to 8 ASCII characters 4 to 32 ASCII characters The name of filename ext the primary big app image file currently stored in the telephone endptAPPINUSE 2 to 7 ASCII characters either 100Mbps 10Mbps or No depending on the current speed of the Ethernet line interface 1 to 32 ASCII characters The name of the backup little app image file currently stored in the telephone endptBOOTNAME cccccccc Ethernet bootcodename 3 of 3 Static Addressing Installation The usual way to assign IP addresses to IP telephones is the automatic method There might be times however when manual assignment of IP addresses is desired CAUTION Static addressing is necessary when a DHCP serv
17. and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http www avaya com support Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnto GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE
18. e Status is emergencies when NVLOGSTAT 1 e Status is alerts when NVLOGSTAT 2 e Status is critical wnen NVLOGSTAT 3 108 Avaya 1603SW I SIP Deskphones Administrator Guide Interface Control e Status is errors when NVLOGSTAT 4 e Status is warnings when NVLOGSTAT 5 e Status is notices when NVLOGSTAT 6 e Status is information when NVLOGSTAT 7 e Status is debug when NVLOGSTAT 8 3 To change the logging status press Depending on the current value the next sequential valid NVLOGSTAT value is selected and displayed as the status For example if the current value is alerts 2 pressing changes the value to 3 critical If the current value is debug 8 pressing changes the value to 0 disabled If a value different from the current NVLOGSTAT value is entered the following text displays left justified at the top of the display Save new value no yes 4 Press the button to terminate the procedure or the button to save the new value If you press the button the telephone displays the following text New value being saved The telephone saves the new value Logoff Use the following procedure to log off a telephone AX CAUTION Once a telephone is logged off a password and extension might be needed to log back on 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 564633 Mute LOGOFF f Note P
19. up to 32 ASCII characters no spaces Used to retrieve date and time via SNTP in case of several entries first address always first etc Zero to 255 characters zero or more IP Addresses in dotted decimal or DNS name format separated by commas without any intervening spaces Time interval number of seconds after which TCP keep alive packets are re transmitted The interval is started by the system TCP IP stack when TCP keep alive is enabled with specified time intervals Values are 5 60 seconds 9 of 10 82 Avaya 1603SW I SIP Deskphones Administrator Guide VLAN Considerations Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Default Value Parameter Name Description and Value Range TCP_KEEP_ALIVE 1 STATUS TCP_KEEP_ALIVE_TIME 60 TIMEFORMAT 0 TLSDIR Null VLANSEP 1 VLANTEST 60 WAIT_FOR_ 32 REGISTRATION_TIMER Indicates whether TCP IP keep alive should be enabled at the system Values are O TCP keep alive disabled 1 TCP keep alive enabled This time interval is the time 1603SW l SIP IP Deskphones will wait before sending out a TCP keep alive message TCP ACK message to the far end The time is controlled by the system s TCP IP stack The timer is restarted after application level data for example a SIP message is sent over the socket When the system is idle this keep alive time expires and results in sending a TCP ACK keep alive packet Vali
20. 91 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 3 Deskphone to DHCP Server The DHCP server provides information to the telephone as described in DHCP and File Servers on page 47 Among other data passed to the telephone is the IP Address of the HTTP or HTTPS server Step 4 Deskphone and File Server The 1603SW I IP Deskphones can download upgrade files binary files language files and settings files from either an HTTP or HTTPS server The deskphone queries the file server which transmits an upgrade file to the telephone At a minimum this 16xxupgrade txt file tells the telephone which binary file the telephone must use The binary file is the software that has the telephony functionality The telephone uses the 16xxupgrade txt file to determine if it has the proper binary file If the deskphone determines the proper binary file is missing the deskphone requests an binary file download from the file server The file server then downloads the file and conducts some checks to ensure that the file was downloaded properly If the deskphone determines it already 18 Avaya 1603SW I SIP Deskphones Administrator Guide Error Conditions has the proper file the deskphone proceeds as described in the next paragraph without downloading the binary file again The deskphone checks and loads the binary file then uses the 16xxupgrade txt file to look for a settings file if appropriate T
21. DOT1X determines how the telephones handle 802 1X multicast packets and proxy logoff as follows e When DOT1X 0 the default the deskphone forwards 802 1X multicast packets from the Authenticator to the PC attached to the deskphone and forwards multicast packets from the attached PC to the Authenticator multicast pass through Proxy Logoff is not supported e When DOT1X 1 the deskphone supports the same multicast pass through as when DOT1X 0 Proxy Logoff is supported e When DOT1X 2 the deskphone forwards multicast packets from the Authenticator only to the deskphone ignoring multicast packets from the attached PC no multicast pass through Proxy Logoff is not supported Regardless of the DOT1X setting the deskphone always properly directs unicast packets from the Authenticator to the deskphone or its attached PC as dictated by the MAC address in the packet 1603SW I SIP IP Deskphones will respond to unicast EAPOL frames frames with the deskphone s MAC address as the destination MAC address and a protocol type of 88 8E hex received on the Ethernet line interface if the value of DOT1XSTAT is 1 or 2 but will only respond to EAPOL frames that have the PAE group multicast address as the destination MAC address if the value of DOT1XSTAT is 2 If the value of DOT1XSTAT is changed to 0 from any other value after the Supplicant has been authenticated an EAPOL Logoff will be transmitted before the Supplicant is disabled
22. PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Third party Components Certain softw
23. UDP port selection do not require support by the telephones However the initiatives contribute to improved QoS for the entire network IEEE 802 1D and 802 1Q The 1603SW I SIP IP Deskphones can simultaneously support receipt of packets using or not using 802 1Q parameters To support IEEE 802 1D Q you can administer 1603SW SIP IP Deskphones by the value of the following configuration parameters e L2Q e L2QVLAN e L2QAUD and e L2QSIG 34 Avaya 1603SW I SIP Deskphones Administrator Guide Auto Hold NAT The 1603SW I SIP IP Deskphones do not support Network Address Translation NAT interworking DIFFSERV Type of Service bits 0 5 also called the Differentiated Services Code Point are set to the binary equivalent of the decimal number represented by the value of the following configuration parameters e DSCPAUD for transmitted audio RTP RTCP SRTP and SRTCP packets e DSCPSIG for transmitted system specific signaling packets e Zero for all other transmitted packets e g DHCP DNS HTTP SNMP etc Received DSCP information will be ignored Auto Hold 1603SW I SIP IP Deskphones always provide auto hold regardless of whether or not the Auto Hold parameter is administered on the Avaya Communication Manager IP Network System Parameters form Call Transfer Considerations Unlike 1603SW H 323 IP Deskphones the 1603SW I SIP IP Deskphones transfer operation is controlled locally by the telephone and
24. X 0 or 1 and DOT1XSTAT 0 an attached PC running 802 1X supplicant software can be authenticated by the data switch The telephone in this scenario gains access to the network without being authenticated Some switches support authentication of multiple devices connected through a single switch port This is known as multi supplicant or MAC based operation These switches typically send unicast 802 1X packets to authenticating devices These switches support the following two scenarios e Standalone deskphone Deskphone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1XSTAT 2 the deskphone can support authentication from the switch When DOT1X is 0 or 1 the deskphone is unable to authenticate with the switch e Deskphone and PC Dual Authentication Both the deskphone and the connected PC can support 802 1X authentication from the switch The deskphone may be configured for Pass Through Mode or Pass Through Mode with Logoff DOT1X 0 or 1 and DOT1XSTAT 1 or 2 The attached PC must be running 802 1X supplicant software Link Layer Discovery Protocol LLDP Link Layer Discovery Protocol LLDP is an open standards layer 2 protocol IP deskphones use to advertise their identity and capabilities and to receive administration from an LLDP server LAN equipment can use LLDP to manage power administer VLANs and provide some administration The transmission and reception of LLDP is specified in IEEE 802 1AB 200
25. a multimedia session Encryption of the signaling protocol exchanged between the IP telephone and the call server Signaling channel encryption provides additional security to the security provided by media channel encryption Session Initiation Protocol An alternative to H 323 for VoIP signaling This protocol is not applicable to 1600 Series IP Telephones Simple Network Time Protocol An adaptation of the Network Time Protocol used to synchronize computer clocks in the internet Transmission Control Protocol Internet Protocol a network layer protocol used on LANs and internets Trivial File Transfer Protocol used to provide downloading of upgrade scripts and application files to certain IP telephones Transport Layer Security an enhancement of Secure Sockets Layer SSL TLS is compatible with SSL 3 0 and allows for privacy and data integrity between two communicating applications User Datagram Protocol a connectionless transport layer protocol Registration with Avaya Aura Communication Manager by an IP telephone with no extension Allows limited outgoing calling Virtual LAN Voice over IP a class of technology for sending audio data and signaling over LANs 2 of 2 116 Avaya 1603SW I SIP Deskphones Administrator Guide Appendix B Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site http www ietf org rfc html
26. and File Servers on page 47 HTTP HTTPS Server Administer the HTTP or HTTPS file server and application as described in HTTP Generic Setup on page 60 Simple Network Time Protocol SNTP Server SIP IP deskphones require SNTP server support to set the time and date used in system log time stamps and other time date functions The SNTP server is typically needed by one or more servers within the enterprise Administration of the SNTP server is beyond the scope of this document Required Network Information Before you administer DHCP and HTTP HTTPS as applicable complete the information in Table 3 If you have more than one router HTTP TLS server and subnetwork mask in your configuration complete Table 3 for each DHCP server The 1603SW SIP IP Deskphones support specifying a list of IP Addresses for a gateway router and the HTTP HTTPS server Each list can contain up to 255 total ASCII characters with IP Addresses separated by commas with no intervening spaces Depending on the specific DHCP application only 127 characters might be supported When specifying IP Addresses for the file server use either dotted decimal format XXX XXX XXX XXX DNS names or FQDN If you use DNS the system value DOMAIN is appended to the IP Addresses you specify If DOMAIN is null the DNS names must be fully qualified in accordance with IETF RFCs 1034 and 1035 For more information about DNS see DHCP Generic Setup on page 50
27. company has multiple locations in London and New York all sharing a corporate IP network Users want to take their telephone functionality from their offices in London to their New York office When users start up their telephones in the new location and enter their credentials the local PPM server usually routes them to the local call server With proper administration of the local PPM server the deskphone knows to try its home PPM server the one in London The user can then be automatically registered with the London PPM server TCP UDP Port Utilization The 1603SW I SIP IP Deskphones use a variety of protocols particularly TCP Transmission Control Protocol UDP User Datagram Protocol and TLS Transport Layer Security to communicate with other equipment in the network Part of this communication identifies which TCP or UDP ports each piece of equipment uses to support each protocol and each task within the protocol For additional TCP UDP port utilization information as it applies to Avaya Communication Manager see UDP Port Selection on page 34 Depending on your network you might need to know what ports or ranges are used in the operation of 1603SW I SIP IP Deskphones Knowing these ports or ranges helps you administer your networking infrastructure Note In many cases the ports used are the ones called for by IETF or other standards bodies Some of the explanations in Table 4 and Table 5 refer to configuration parameters o
28. features covered in this section because they optimize the user interface Note You can use Avaya Aura System Manager as an alternative to the SAT to administer the features described in the section that follows Administering Features Administering Features You can administer the Autodial feature for a 1603SW SIP IP Deskphone For additional information about administering Avaya Communication Manager for 1603SW SIP IP Deskphones see the following Avaya documents available on the Avaya Support Web site e Administrator Guide for Avaya Communication Manager Document 03 300509 e Feature Description and Implementation for Avaya Communication Manager Document 555 245 205 e Administering Avaya Aura Communication Manager as a Feature Server Document Number 03 603479 and related Avaya Aura Session Manager documents Printing Button Labels You can download software from www desi com that enables you to print button labels for the 1603SW I SIP IP Deskphones To download this software perform the following steps 1 Using your web browser go to www desi com 2 Click DESI downloads 3 Download the appropriate application 42 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 5 Session Manager SM and SIP Enablement Services SES Administration Introduction Avaya Session Manager and Avaya SES can provide most of the features and functionality to SIP telephones This chapter provides references t
29. information about groups see The GROUP System Value on page 70 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 7 6 8 7 Mute GR OU P Issue 1 June 2010 97 Administering Telephone Options Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Group ddd New _ where ddd is the Group value 1 Enter a valid Group value 0 999 If a value different from the current Group value is entered the following text displays left justified at the top of the display Save new value no H yes 2 Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays New value being saved The new value is saved and the user interface is restored to its previous state Reset System Values Use the following procedure to reset all system values and system initialization values except AUTH NVAUTH registration extension and password to the default values Also resets the 802 1X identity and password to the default values CAUTION This procedure erases all static information except the extension number and password without any possibility of recovering the data 1 While the telephone is on hook and idle press the following
30. local administrative Craft procedures Local administrative procedures are described in Chapter 3 Local Administrative Options in the Avaya one X Deskphone Value Edition SIP for 1608SW I IP Deskphones Installation and Maintenance Guide Administering the DHCP server Editing the configuration file on the applicable HTTP or HTTPS file server User modification of certain parameters when given administrative permission to do so Note Not all parameters can be administered on all administrative mechanisms See the applicable chapters in this guide for specific information 12 Avaya 1603SW I SIP Deskphones Administrator Guide 1600 Series IP Telephones Table 1 Administration Alternatives and Options for 1603SW I SIP IP Deskphones Parameter s Telephone Administration IP Addresses Tagging and VLAN Network Time Server NTS Quality of Service Interface Application specific parameters Administrative Mechanisms Avaya Communication Manager and SM SES DHCP strongly recommended Settings file Manual administration at the telephone LLDP LLDP DHCP Settings file Manual administration at the telephone DHCP Settings file Settings file DHCP Settings file strongly recommended LLDP Manual administration at the telephone DHCP For More Information See Chapter 4 Avaya Aura Communication Manager Administration Chapter 6 Server Administration and Appendix B Relat
31. messages UDP port number 67 68 Transmitted DHCP UDP messages 80 unless explicitly specified Any unused Packets transmitted by the TCP otherwise i e in a URL port number telephone s HTTP client 123 Any unused Transmitted SNTP UDP port number messages The number used in the 161 Transmitted SNMP UDP Source Port field of the SNMP messages query packet received by the deskphone 443 unless explicitly specified Any unused TLS SSL packets TCP otherwise i e in a URL port number transmitted by the deskphone s HTTP client 514 Any unused Transmitted Syslog UDP port number messages System specific Any unused Transmitted signaling TCP port number protocol packets RTCPMONPORT PORTAUD RTCP packets transmitted to UDP 1 if an RTCP monitor PORTAUD is even or PORTAUD 1 if PORTAUD is odd System specific Anyunused Transmitted signaling UDP port number protocol packets 28 Avaya 1603SW l SIP Deskphones Administrator Guide Other Network Considerations IP Address Reuse The SIP software has processing functionality to reuse IP Addresses during the DHCP process IP Address reuse prevents infinite looping when separate VLAN servers are used for voice and data VLANs and response is received from the DHCP server on the data VLAN but not on the voice VLAN Unless otherwise indicated the values described here during IP address reuse are internally provisioned or set by the process itself and not by manual administration Router
32. s in Use if no responses are received from the router s indicated in the configuration parameter ROUTER set using DHCP Option 3 or by a local administrative procedure and if REUSE 1 then ROUTER_IN_USE will be set to REUSE_ROUTER_IN_USE With the exception of the ROUTER configuration parameter the other router related parameters are internally set system values VLAN Check During the VLAN check if a reset is to be done and VLAN_IN_USE is not zero VLAN_IN_USE will be added to VLANLIST if it is not already on VLANLIST The VLAN detection process described in VLAN Detection on page 84 is followed If tagging is off or if tagging is on and L2QVLAN is gt 0 and if REUSETIME gt 0 and if REUSE IPADD is not 0 0 0 0 If VLANTEST expires the value of VLAN_IN_USE is added to VLANLIST if it is not already on VLANLIST If a DHCPOFFER is not received within REUSETIME seconds or if a DHCPOFFER is received that contains a value of L2QVLAN that is on VLANLIST REUSE will be set to 1 IPADD will be set to the value of REUSE IPADD NETMASK will be set to the value of REUSE NETMASK ROUTER will be set to the value of REUSE ROUTERS and if the value of REUSE TAGGING is 1 802 1Q tagging will be turned on with a VLAN ID equal to the value of L2QVLAN INIT DHCP will then enter the extended REBINDING state and operation will proceed as normal After a successful registration the following system values are set REUSE_IPADD will be
33. same file server and directory from which it got the current file If the file is not available the phone continues to execute the current file GOTO statements of the form GOTO tag GOTO statements cause the telephone to continue interpreting the configuration file after a line that begins with a tag statement If no such line exists in the upgrade or settings file after the GOTO the phone ignores anything in the file after the GOTO Tags are lines that begin with a tag tag is an unquoted string and cannot contain a space or comma IF statements of the form IF name SEQ string GOTO tag where name is one of the system parameters shown in table A Conditionals cause the GOTO command to be processed if the string equivalent value of name is equal to string Note that the string comparison ignores case so Abc matches ABC or abc If no such name exists the entire conditional is ignored As for SET statements the string must be included in double quotes if it includes spaces or commas Any string may be double quotes so 1 and 1 are equivalent as are abc and abc Any line which does not match one of the previous statement types is ignored and therefore can be treated as a comment By convention in the upgrade and settings files distributed by Avaya any line intended to be ignored by the phone or read as a comment starts with 66 Avaya 1603SW I SIP Deskphones Administrator Guide 1603SW I SIP IP Deskphon
34. sequence of keys on the faceplate of the telephone Mute 7 3 7 3 8 Mute RESET 4 98 Avaya 1603SW I SIP Deskphones Administrator Guide Local Administrative Options Using the Telephone Dialpad Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP telephones display the following text left justified at the top of the display Reset values no yes CAUTION As soon as you press the button all static information except the extension number and password will be erased without any possibility of recovering the data 2 Press the button to reset values to their defaults All telephones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values The telephone resets from the beginning of registration which takes a few minutes Restart the Telephone Use the following procedure to restart the telephone 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 73738 Mute RESET Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The IP telephones display the following text left justified at the top of the display Reset values no H yes Issue 1 June 2010 99 Administering Telephone Options 2 Press the button to
35. set every parameter In most cases you will include only those parameters in the settings file that are specific to your own environment and let the deskphones use the default values for the remaining ones Note At a minimum be sure to set these important SIP related parameters SIP_CONTROLLER_LIST SIPDOMAIN SNTPSRVR GMTOFFSET DSTOFFSET DSTSTART and DSTSTOP For DHCP the DHCP Option sets certain parameters to the desired values as discussed in DHCP and File Servers on page 47 For HTTP the parameters in Table 11 are set to desired values in the script 46xxsettings file For more information on working with the settings files see Contents of the Settings File on page 67 Avaya recommends that you administer options on the 1603SW I SIP IP Deskphones using script files This is because some DHCP applications have limits on the amount of user specified information The administration required can exceed those limits for the more full featured deskphone models Some parameters can be changed using the deskphone dialpad For example you might choose to completely disable the capability to enter or change option settings from the dialpad using local administrative Craft procedures You can set the system value PROCPSWD as part of standard DHCP HTTP administration If PROCPSWD is non null and consists of 1 to 7 digits a user cannot invoke any local options without first pressing Mute and entering the PROCPSWD value For more in
36. set to the value of IPADD REUSE NETMASK will be set to the value of NETMASK REUSE ROUTERS will be set to the value of ROUTER REUSE ROUTER IN USE will be set to the value of ROUTER IN USE REUSE TAGGING will be set to the value of TAGGING L2QVLAN INIT will be set to the value of VLAN IN USE the MIB object endptVLANLIST will be set to the value of VLANLIST and then the value of VLANLIST will be set to null Issue1 June2010 29 Network Requirements Security For information about toll fraud see the respective call server documents on the Avaya support Web site The 1603SW I SIP IP Deskphones cannot guarantee resistance to all Denial of Service attacks However there are checks and protections to resist such attacks while maintaining appropriate service to legitimate users You also have a variety of optional capabilities to restrict or remove how crucial network information is displayed or used These capabilities are covered in more detail in Chapter 6 Server Administration and include Depending on the protocol indicated by the SIP_CONTROLLER_LIST parameter supporting signaling channel encryption while registering and when registered with appropriately administered Avaya Communication Manager Restricting the response of the 1603SW I SIP IP Deskphones to SNMP queries to only IP Addresses on a list you specify Specifying an SNMP community string for all SNMP messages the deskphone sends Restricting dialpad access
37. that the scope was activated HTTP Generic Setup You can store the binary file 16xxupgrade txt file and settings file on an HTTP server With proper administration the telephone seeks out and uses that material Some functionality might be lost by a reset if the HTTP server is unavailable For more information see DHCP and File Servers on page 47 Note If you used TF TP to provide the binary upgrade and settings files to older Avaya IP telephones note that 1603SW I IP Deskphones do not support TFTP you must use HTTP or HTTPS instead A Important The files defined by HTTP server configuration must be accessible from all IP telephones that might request those files Ensure that the file names match the names in the upgrade script including case since UNIX systems are case sensitive Note Use any HTTP application you want Commonly used HTTP applications include Apache and Microsoft IIS A Important To set up an HTTP server e Install the HTTP server application e Administer the system parameter HTTPSRVR to the address of the HTTP server Include this parameter in DHCP Option 242 or the appropriate SSON Option e Download the 16xxupgrade txt file and binary file s from the Avaya Web site http Awww avaya com support to the HTTP server For more information see Chapter 7 Telephone Software and Binary Files 60 Avaya 1603SW I SIP Deskphones Administrator Guide HTTP Generic Setup Note Many LINUX s
38. the Enabled Capabilities than the telephone is registered Basic Optional Management Address Mgmt IPv4 IP Address of telephone Interface number subtype 3 system port Interface number 1 OID SNMP MIB II sysObjectID of the telephone IEEE 802 3 MAC PHY Reports autonegotiation status and speed of Organization Configuration Status the uplink port on the telephone Specific TIA LLDP MED LLDP MED Media Endpoint Discovery Class III IP Capabilities Telephone TIA LLDP MED Extended Power Value 0 if the deskphone is not Power Via MDI currently powered via PoE else the maximum power usage of the deskphone plus all modules and adjuncts powered by the telephone in tenths of a watt 1 of 2 92 Avaya 1603SW I SIP Deskphones Administrator Guide Link Layer Discovery Protocol LLDP Table 13 LLDPDU Transmitted by the 1603SW I SIP IP Deskphones continued Category TLV Name Type TLV Info String Value TIA LLDP MED Network Policy Tagging Yes No VLAN ID for voice L2 Priority DSCP Value TIA LLDP MED Inventory Hardware MODEL Full Model Name Revision TIA LLDP MED Inventory Firmware BOOTNAME Revision TIA LLDP MED Inventory Software APPNAME Revision TIA LLDP MED Inventory Serial Deskphone serial number Number TIA LLDP MED Inventory Avaya Manufacturer Name TIA LLDP MED Inventory Model MODEL with the final Dxxx characters Avaya Proprietary Avaya Proprietary Avaya Proprietary
39. to Local Administration Procedures to experienced installers and technicians and requiring password entry to access Craft procedures Restricting the end user s ability to use a telephone Options application to view network data Restricting the reception of incoming calls only from configured controllers 30 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 4 Avaya Aura Communication Manager Administration Call Server Requirements Avaya Communication Manager CM extends advanced telephony features to SIP telephones via Outboard Proxy SIP OPS support This feature set offers enhanced calling features in advance of SIP protocol definitions and telephone implementations Before you perform administration tasks ensure that the proper hardware is in place and your call server software is compatible with the 1603SW I SIP IP Deskphones Avaya recommends the latest CM software and the latest SIP IP deskphone firmware Supported SIP Environments 1603SW l SIP IP Deskphones can be deployed in non survivability mode in the following enterprise environments e Avaya Session Manager with Avaya Aura Communication Manager Release 6 0 e Avaya Midsize Business Template 5 2 1 with Avaya SES Release 5 2 1 Switch Compatibility You must administer 1603SW SIP IP Deskphones as 9620SIP telephones on Avaya Communication Manager Release 6 0 For specific administration instructions about the 1603SW l SIP IP Deskphones see Administer
40. z e Enable VLAN separation by setting the parameter to 1 SET VLANSEP 1 e Define the data VLAN ID for any computer connected to the second ethernet port on the phone to be yyy SET PHY2VLAN yyy e Define the priority of the data traffic to be Z SET PHY2PRIO z Note When the configuration parameter VLANSEP is set to 1 you should configure the network switch so that 802 1Q tags are not removed from frames forwarded to the telephone The GROUP System Value You might have different communities of users all of which have the same telephone model but which require different administered settings For example you might want to group users by time zones or work activities Use the GROUP system value for this purpose 1 identify which telephones are associated with which group and designate a number for each group The number can be any integer from 0 to 999 with 0 as the default meaning your largest group is assigned as Group 0 2 At each non default telephone instruct the installer or user to invoke the GROUP Craft Local procedure as specified in the Avaya one X Deskphone Value Edition SIP for 16035W I IP Deskphones Installation and Maintenance Guide and specify which GROUP number to use The GROUP System value can only be set on a phone by phone basis 70 Avaya 1603SW I SIP Deskphones Administrator Guide The GROUP System Value 3 Once the GROUP assignments are in place edit the configuration file to allo
41. 0 Avaya 1603SW I SIP Deskphones Administrator Guide CM SIP IP Deskphone Configuration Requirements Table 7 CM SIP Configuration Requirements continued Task Form Command Field s Value s Stations With Off PBX change Station Use to map the Telephone Integration off pbx telephone Extension Communication Manager form page 1 station mapping extension to the same xxxxxx where Application Session Manager or SES call XXXXXX represents server extension The the extension number Dial Prefix Application is OPS Enter Stations With Off PBX Telephone Integration form page 2 of the station being configured change off pbx telephone station mapping xxxxxx where XXXXXX represents the extension number of the station being configured Phone Number Trunk Selection Configuration Set Call Limit the other appropriate field values for example the Trunk Selection value indicates the SIP trunk group The Configuration Set value can reference a set that has the default settings in Communication Manager Change the call limit to match the number of call appr entries in the Add Station form 5of5 Issue 1 June 2010 41 Avaya Aura Communication Manager Administration Administering Stations This section refers to Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration Administer the following items on the Station form Avaya recommends setting the
42. 0 Number of minutes without display activity to wait before turning off the backlight Values range from zero never turn off through 999 minutes 16 65 hours CONFIG SERVER 0 Indicates whether or not secure communication via SECURE_MODE HTTPS is required to access the configuration server COUNTRY DATEFORMAT 0 Use HTTP 1 Use HTTPS USA Country of operation for specific dial tone generation This is a specific text string specifying the country in which the device operates e g USA France Germany See Appendix C Countries With Specific Network Progress Tones for a list of applicable countries m d Y y Formatting string defining how to display the date in the top line and the call log 1 of 10 74 Avaya 1603SW I SIP Deskphones Administrator Guide Administering Options for the 1603SW I SIP IP Deskphones Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range DHCPSTD DIALPLAN DNSSRVR DOMAIN DOT1X DOT1XSTAT DSCPAUD DSCPSIG DSTOFFSET 0 Null 0 0 0 0 Null 46 34 DHCP Standard lease violation flag Indicates whether to keep the IP Address if there is no response to lease renewal If set to 1 No the telephone strictly follows the DHCP standard with respect to giving up IP Addresses when the DHCP lease expires If set to 0 Yes the telephone continues usin
43. 00Mbps FDX when PHY1STAT 5 To change the PHY1 value press Depending on the current value the next sequential valid PHY1 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX Press the button to terminate the procedure or the button to save the new value If you press the button the following text displays PHY2 status change OK where status is the value of PHY2STAT defined as e Status is disabled when PHY2STAT 0 Status is auto when PHY2STAT 1 e Status is 10Mbps HDX when PHY2STAT 2 e Status is 10Mbps FDX when PHY2STAT 3 Issue 1 June 2010 101 Administering Telephone Options e Status is 100Mbps HDX when PHY2STAT 4 e Status is 100Mbps FDX when PHY2STAT 5 5 To change the PHY2 value press Depending on the current value the next sequential valid PHY2 value is selected and displayed as the status For example if the current value is 10Mbps HDX 2 pressing changes the value to 3 10Mbps FDX The following text displays left justified at the top of the display Save new value no yes 6 Press the button to terminate the procedure or the button to save the new values If you press the button the following text displays New value being saved The new values are saved and a restart occurs automatically The user interface is restored to its pr
44. 5 The 1603SW l SIP IP Deskphones use Type Length Value TLV elements specified in IEEE 802 1AB 2005 TIA TR 41 Committee Media Endpoint Discovery LLDP MED ANSI TIA 1057 and Proprietary elements LLDP Data Units LLDPDUS are sent to the LLDP Multicast MAC address 01 80 c2 00 00 0e These deskphones e do not support LLDP on the secondary Ethernet interface Issue 1 June 2010 91 Administering Telephone Options e will not forward frames received with the 802 1AB LLDP group multicast address as the destination MAC address between the Ethernet line interface and the secondary Ethernet interface A 1603SW SIP IP Deskphone initiates LLDP after receiving an LLDPDU message from an appropriate system Once initiated the telephones send an LLDPDU every 30 seconds with the following contents Table 13 LLDPDU Transmitted by the 1603SW I SIP IP Deskphones Category TLV Name Type TLV Info String Value Basic Mandatory Chassis ID IPv4 IP Address of telephone Basic Mandatory Port ID MAC address of the telephone Basic Mandatory Time To Live 120 seconds Basic Optional System Name The Host Name sent to the DHCP server in DHCP option 12 Basic Optional System Capabilities Bit 2 Bridge will be set in the System Capabilities if the telephone has an internal Ethernet switch If Bit 2 is set in Enabled Capabilities then the secondary port is enabled Bit 5 Telephone will be set in the System Capabilities If Bit 5 is set in
45. 8 Dial Plan Setting on SIP IP Telephones 113 DIFFSERV 2 amp xx Be oom OS ee Rn 35 Disable Event Logging 108 DNS Addressing 0 88 Document Organization ss 8 Documentation Related g 17 119 E Enable Event Logging 108 Error Conditions 19 Event Logging eee ee lens 108 Issue 1 June 2010 121 Index F Failover soc o ok E aom XR we we 114 Failover Failback Behavior 114 Features Administering 42 File download Choosing the Right Binary and Upgrade Files 64 Download File Content 65 MOM x5 ee GE mox RC EUR RR 42 G General Download Process 63 Generic Setup for DHCP 50 Glossary of Terms 115 Group Identifier 97 GROUP System Value 70 H Hardware Requirements 21 HTTP HTTPS Server o 23 l IEC ISO Documents a 117 IEEE 802 1Dand802 10 25 34 IEEE ANSI Documents ur lIETFDocuments 2 22222 ee 117 Initialization Process for 1603SW I SIP Deskphones 18 Installation Network Information Required before installing sose 2x om es we ox oom 23 Interface Control o 100 Interface administeringthe Ta IP Addresses administering 13 IP Interface and Ad
46. 8 Telephone Options Administering 73 Telephone Software and Application Files 63 Telephone to Network initialization 18 Terms Glossary of lr 115 TEST Procedure 22 2 4 110 Time and Date Setting on SIP IP Telephones 114 Time Setting on SIP IP Telephones 114 TES ene net ede a Ron x 1o ox 26 61 TLVs Received Impact on System Parameter Values 94 Troubleshooting Parameter Values ln 103 VIEW Administrative Option 102 U UDP Port Selection 34 UDP TCP Port Utilization 26 Upgrade and Binary Files Choosing the Right 64 Upgrade and Binary Files for 1603SW I SIP IP Deskphones less 64 Upgrade File 6xxupgrade txt 65 V VIEW Administrative Option 102 VLAN Considerations 83 VLAN Default Value o 85 VLAN Separation lll 86 VLAN Separation Rules 87 VLAN tagging 2 84 Issue 1 June 2010 Index 123 Index 124 Avaya 1603SW I SIP Deskphones Administrator Guide
47. AVAYA Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Administrator Guide Release 1 0 16 603608 Issue 1 June 2010 2010 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Hardware Documentation Document number 03 600759 To locate this document on our Web site simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation
48. Administrative Procedures in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Survivability administration to set up the local SIP gateway and administer additional controllers in the settings file as applicable Issue 1 June 2010 15 Administration Overview and Requirements Administrative Checklist Use the following checklist as a guide to system and LAN administrator responsibilities This high level list helps ensure that all telephone system prerequisites and requirements are met prior to telephone installation Note One person might function as both the system administrator and the LAN administrator in some environments Table 2 Administrative Checklist Task Description For More Information See Network Requirements Assessment Administer Avaya Communication Manager Administer the Proxy Server DHCP server installation Administer DHCP application Administer Network Time Server HTTP HTTPS server installation Determine that network hardware is in place and can handle telephone system requirements Verify that the call server has a valid license file and is administered for Voice over IP VoIP Verify the individual telephones are administered as desired on the CM station form s Administer for Avaya Aura Session Manager SM or Avaya SES Install a DHCP application on at least one new or existing PC on the
49. Avaya one X Deskphone Value Edition SIP for 1503SW I IP Deskphones Installation and Maintenance Guide The deskphone stores 802 1X credentials when successful authentication is achieved Post installation authentication attempts occur using the stored 802 1X credentials without prompting the user for ID and password entry A deskphone can support several different 802 1X authentication scenarios depending on the capabilities of the Ethernet data switch to which it is connected Some switches may authenticate only a single device per switch port This is known as single supplicant or 90 Avaya 1603SW I SIP Deskphones Administrator Guide Link Layer Discovery Protocol LLDP port based operation These switches typically send multicast 802 1X packets to authenticating devices These switches support the following three scenarios e Standalone telephone Telephone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1XSTAT 2 the deskphone can support authentication from the switch e Telephone with attached PC Telephone Only Authenticates When the deskphone is configured for Supplicant Mode DOT1X 2 and DOT1XSTAT 2 the deskphone can support authentication from the switch The attached PC in this scenario gains access to the network without being authenticated e Telephone with attached PC PC Only Authenticates When the deskphone is configured for Pass Through Mode or Pass Through Mode with Logoff DOT1
50. DHCP is 0 and the value of IPADD is not 0 0 0 0 or e the Application Type is not 1 Voice and is not 2 Voice Signaling or e the Unknown Policy Flag U is set to 1 TLSSRVR and HTTPSRVR will be set to this value if neither of them have already been set The default L2Q is set to the value of this TLV No change is made to the current L2 tagging but the new default value is used on the next reboot If TL V 1 L2Q set to 1 On If TLV 2 L2Q set to 2 Off If TLV 3 L2Q set to 0 Auto This proprietary TLV can initiate a power conservation mode The telephones that support this will turn on off the telephone backlight and the backlight of an attached Button Module in response to this TLV Power conservation mode will be enabled if the received binary Power Source value is 10 and power conservation mode will be disabled if the received binary Power Source value is not 10 Power conservation mode is enabled even if the telephone is not powered over Ethernet because the telephone sends information about the power source that it is using in a TIA LLDP MED Extended Power Via MDI TLV it is assumed that the power management system intends to conserve local power as well Issue1 June2010 95 Administering Telephone Options Local Administrative Options Using the Telephone Dialpad The local procedures you use most often as an administrator are e CLEAR Remove all administered values user specified data opt
51. DP task receives the VLAN IDs before DHCP and the DHCP client of the telephone is activated If the LLDP task receives the VLAN IDs after DHCP negotiation several criteria must be successful before the telephone accepts VLAN IDs from LLDP For more information see Link Layer Discovery Protocol LLDP on page 91 The Administrative Process The following list depicts administration for a typical 1603SW I SIP IP Deskphone network Your own configuration might differ depending on the servers and system you have in place 1 Avaya Communication Manager 6 0 or greater or Avaya Midsize Business Template 5 2 1 administered for 1603SW I IP Deskphones Administer 1603SW I SIP Deskphones aliased as the 9620S IP station type Avaya Session Manager 6 0 or greater or Avaya SES 5 2 1 administered Note Avaya SES 5 2 1 is supported only with Avaya Midsize Business Template 5 2 1 LAN and applicable servers file servers Network Time server administered to accept the telephones 4 Telephone software downloaded from the Avaya support site 5 46xxsettings file updated with site specific and SIP specific information as applicable 6 1603SW l IP Deskphones installed For more information see the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Individual 1603SW I IP phones updated using local administrative procedures as applicable For more information see Local
52. HCP In other words the deskphone does not return to the default VLAN Issue1 June2010 85 Administering Telephone Options Note If the telephone returns to the default VLAN but must be put back on the L2QVLAN VLAN ID you must Reset the deskphone See the Reset procedure in the Avaya one X Deskphone Value Edition SIP for 1603SW IP Deskphones Installation and Maintenance Guide VLAN Separation VLAN separation is available to control access to the voice VLAN from the secondary Ethernet interface and to control whether broadcast traffic from the data VLAN is forwarded to the deskphone The following system parameters control VLAN separation e VLANSEP enables 1 or disables 0 VLAN separation e PHY2VLAN specifies the VLAN ID to be used for frames forwarded to the network from the secondary Ethernet interface e PHY2PRIO the layer 2 priority value to be used for tagged frames forwarded to the network from the secondary Ethernet interface Table 12 provides several VLAN separation guidelines 86 Avaya 1603SW I SIP Deskphones Administrator Guide Table 12 VLAN Separation Rules If VLAN Considerations Then VLANSEP is 1 On Enabled VLANSEP is 1 On Enabled AND the deskphone is tagging frames with a VLAN ID not equal to PHY2VLAN AND the PHY2VLAN value is not zero AND the deskphone is not tagging frames OR if the deskphone is tagging frames with a VLAN ID equal to PHY2
53. I characters for the hexadecimal representation of the last three octets of the telephone s MAC address Option 15 DNS Domain Name This string contains the domain name to be used when DNS names in system parameters are resolved into IP Addresses This domain name is appended to the DNS name before the 1603SW l SIP IP Deskphone attempts to resolve the DNS address Option 15 is necessary if you want to use a DNS name for the HTTP server Otherwise you can specify a DOMAIN as part of customizing HTTP as indicated in DNS Addressing on page 88 Option 42 SNTP Server This option specifies a list of IP or DNS addresses indicating SNTP servers available to retrieve date and time via SNTP List servers in the order of preference The minimum length is 4 and the length must be a multiple of 4 Option 51 DHCP lease time If this option is not received the DHCPOFFER is not be accepted Avaya recommends a lease time of six weeks or greater If this option has a value of FFFFFFFF hex the IP Address lease is assumed to be infinite as per RFC 2131 Section 3 3 so that renewal and rebinding procedures are not necessary even if Options 58 and 59 are received Expired leases cause Avaya IP Telephones to reboot Avaya recommends providing enough leases so an IP Address for an IP telephone does not change if it is briefly taken offline Note Regarding Option 51 The DHCP standard states that wnen a DHCP lease expires the device should immediate
54. LAN Add IP telephone administration to the DHCP application Set value s for Simple Network Time Protocol SNTP Install an HTTP HTTPS application on at least one new or existing PC on the LAN Chapter 3 Network Requirements Chapter 4 Avaya Aura Communication Manager Administration Chapter 4 Avaya Aura Communication Manager Administration Administering Avaya Aura Session Manager Document Number 03 603324 or Installing Administering Maintaining and Troubleshooting SIP Enablement Services Document Number 03 600768 available on the Avaya support Web site http Awww avaya com support Vendor provided instructions DHCP Server Administration in Chapter 6 Server Administration Option 42 under HTTP Generic Setup Vendor provided instructions 1 of 2 16 Avaya 1603SW I SIP Deskphones Administrator Guide Table 2 Administrative Checklist continued Task Description The Administrative Process For More Information See Binary file s 16xxupgrade ixt file and settings file installation on HTTP HTTPS server Modify settings file as needed Administer telephones locally as applicable Installation of telephones in the network Download the files from the Avaya support site Edit the settings file as necessary for your environment using your own tools As a Group Individually http Awww avaya com support Chapter 7 Te
55. P Deskphones Installation and Maintenance Guide DHCP and File Servers on page 47 and especially DHCP Server Administration on page 48 Also Chapter 8 Administering Telephone Options Issue1 June2010 13 Administration Overview and Requirements Table 1 Administration Alternatives and Options for 1603SW I SIP IP Deskphones continued Administrative Parameter s Mechanisms For More Information See Settings file DHCP and File Servers on page 47 and especially strongly HTTP Generic Setup on page 60 Also recommended Chapter 8 Administering Telephone Options General information about administering DHCP servers is covered in DHCP and File Servers on page 47 and more specifically DHCP Server Administration on page 48 General information about administering HTTP servers is covered in DHCP and File Servers and more specifically HTTP Generic Setup Once you are familiar with that material you can administer telephone options as described in Chapter 8 Administering Telephone Options Parameter Data Precedence As shown in Table 1 Administration Alternatives and Options for 1603SW l SIP IP Deskphones you can administer a given parameter in a number of ways The precedence from lowest to highest is 1 LLDP 2 DHCP 3 Settings file A Important Set failover parameters in the settings file and not in SM or SES 4 Personal Profile Manager PPM through SM 5 Manual administ
56. Soltware Checklist zu uoo xo OS a SOS OS OS SSE WC E ve ex pde E DHCP and File Servers oda aaah AC RO UR a a o die eode RE ca DHCP Server Administration Configuring DHCP for 1603SW I SIP IP Deskphones DHCP Generic Sup 4 2 5592 55259333 RR RR RR RS Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server 4 Avaya 1603SW I SIP Deskphones Administrator Guide 31 31 31 31 32 32 33 33 34 34 34 34 34 35 35 35 35 36 36 37 42 42 42 43 43 43 44 47 47 47 48 48 50 54 54 Contents Creating a DHCP Scope for the IP Telephones 54 Editing Custom Options lt lt 55 Adding the DHCP Option lt eee ee ee ee 55 Activating the Leases 2 ee ee 56 Verifying Your Configuration lt lt ee ee 56 Windows 2000 DHCP Server 2 ee eee 57 Verifying the Installation of the DHCP Server 57 Adding DHCP OpllonS 4 464422 cc devdde denen ERR 59 Activating the New Scope lt lt eee ee ee es 60 HTTP G nero SOU ccc cee aaa EK ew TAA RU 60 Chapter 7 Telephone Software and Binary Files 63 General Download Process 2 2 2 ee eee ee ee es 63 SONO cocina AAA 63 1603SW I SIP IP Deskphone Upgrade and Binary Files 64 Choosing the Right Binary File
57. Specifies lower limit of a port range to be used by RTP RTCP or SRTP SRTCP connections for example to adapt to firewall traversal policies Values 1024 65503 Specifies the width of the port range to be used by RTP RTCP or SRTP SRTCP connections for example to adapt to firewall traversal policies The upper limit is calculated by the value of RTP_PORT_LOW plus the value of RTP_PORT_RANGE taking into consideration the overall limit of 65535 Values 32 64511 Defines whether DTMF tones are send in band regular audio or out band negotiation and transmission of DTMF according to RFC 2833 with fallback to send in band DTMF tones if far end does not support RFC2833 Values are 1 in band DTMF 2 RFC2833 procedure Lower limit of port range for signaling to support by the phone Values range from 1024 to 65503 Port range for signaling to support by the phone Values range from 32 to 64511 8 of 10 Issue 1 June 2010 81 Administering Telephone Options Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range SIP CONTROLLER LIST SIPDOMAIN SNMPADD SNMPSTRING SNTPSRVR TCP KEEP ALIVE INTERVAL Na Null Null Null Null List of SIP proxy registrar server IP or DNS address es Server s used to address SIP registrations and signaling if operating in proxy mode in case of several entries
58. TTPDIR Null HTTPPORT 80 HTTPSRVR 0 0 0 0 ICMPDU 1 ICMPRED 0 Enables PPM as a source of SIP proxy server information Valid values are 0 Do not use PPM as a source for SIP proxy server information 1 Use PPM for SIP proxy server information Timer to automatically remove a failed call session Range in seconds is 5 to 999 Name of the font file for a language for a 1603SW I SIP IP Deskphone Offset used to calculate time from GMT reference time Default string length positive or negative number of hours and minutes less than 13 hours Consists of 1 to 6 characters optionally beginning with or followed by one or two number digits whose combined value is from 0 to 12 optionally followed by a and two numeric digits whose combined value is from 00 to 59 HTTP server directory path The path name prepended to all file names used in HTTP and HTTPS get operations during initialization HTTP downloads Value 0 127 ASCII characters no spaces Null is a valid value Leading or trailing slashes are not required The command syntax is GET HTTPDIR myhttpdir where myhttpdir is your HTTP server path HTTPDIR is the path for all HTTP operations Destination TCP port used for requests to the HTTP server during initialization Range is 0 65535 List of IP Address es or DNS Name s of HTTP file server s used to download telephone files HTTP server addresses can be in dotted decimal or DNS fo
59. VLAN OR if the PHY2VLAN value is zero Tagged frames received on the secondary Ethernet interface All tagged frames received on the secondary Ethernet interface are changed before forwarding to make the VLAN ID equal to the PHY2VLAN value and the priority value equal to the PHY2PRIO value Untagged frames received on the secondary Ethernet interface are not changed before forwarding to the network Tagged frames with a VLAN ID of zero priority tagged frames will be changed before they are forwarded such that the VLAN ID of the forwarded frame is equal to the PHY2LAN value and the priority value is equal to the PHY2PRIO value Tagged frames received on the line interface Tagged frames received on the Ethernet line interface will only be forwarded to the secondary Ethernet interface if the VLAN ID equals PHY2LAN Tagged frames received on the Ethernet line interface will only be forwarded to the deskphone if the VLAN ID equals the VLAN ID used by the deskphone Untagged frames are not changed and will continue to be forwarded or not forwarded as determined by the Ethernet switch forwarding logic Tagged frames with a VLAN ID of zero priority tagged frames will either be forwarded to the secondary Ethernet interface or to the deskphone as determined by the forwarding logic of the Ethernet switch but the tag will still be removed from frames that egress from the secondary Ethernet interface Frames forwarded to the network from
60. able The default of 111 grants access to all options and related applications Single digit valid values are 1 user can access all options including Logout 2 User can access only view oriented applications Three digit valid values are a concatenation of binary values in the form abc where each letter represents a 0 disabled off or 1 enabled on interpreted as base settings for all user options and related applications except as noted in b or c b setting for view oriented applications for example the Network Information application as applicable C setting for Logout application if applicable The binary 0 does not allow an end user to see or invoke options and related applications The binary 1 allows full display and access to all options and related applications Number of seconds used in initial SUBSCRIBE messages This is the suggested duration value of the telephone which might be lowered by the server depending on the server configuration Range is 60 31536000 Note that the default value is equal to one day and the maximum value represents one year Emergency Number 0 to 30 dialable characters 0 9 and or This number is dialed when the Emergency softkey is pressed or when a pop up screen for making an emergency calls is confirmed Ethernet line interface setting 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and 6 1000Mbps
61. alue of the gateway router IP address 4 Enter the Gateway router IP address followed by the button The telephone displays Mask nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the IP netmask 106 Avaya 1603SW I SIP Deskphones Administrator Guide Interface Control 5 Enter the IP netmask followed by the button The telephone displays FileSv nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the HTTP HTTPS server IP address 6 Enter the File server followed by the button The telephone displays one of the following texts depending on the current setting of the system parameter NVL2Q 802 1Q If NVL2Q is 0 802 1Q auto change OK If NVL2Q is 1 802 1Q on change OK If NVL2Q is 2 802 1Q off change OK 7 Press to change 802 1Q to the next sequential value For example if the current value is 0 auto pressing changes it to 1 on and if the current value is 2 off pressing changes it to O auto The display is updated to show the current status of 802 10 8 Press the button to continue the procedure without changing the displayed status of 802 1Q The telephone displays the following text VLAN ID dddd New _ where dddd is the current system value of the 802 1 VLAN ID 9 Enter a valid value between 0 and 4094 for the new value of the 802 1 VLAN ID The telephone displ
62. and Field s Value s IP Network Region IP Network Region Off PBX Telephones Station Mapping Feature Related System Parameters page 1 change off pbx station mapping xxxx change system parameters features RTCP Report Period secs Authoritative Domain Music Tone on Hold SIP telephones have a fixed reporting period Note that this parameter is only displayed if Use Default Server Parameters is set to n Make sure that the Authoritative Domain is set to the same value as SIP Domain for Solution Bridged call items on this form MUST be none or orig This CM setting controls the music on hold capability for all endpoints including SIP telephones Tof5 Issue 1 June 2010 37 Avaya Aura Communication Manager Administration Table 7 CM SIP Configuration Requirements continued Task Form Command Field s Value s Feature Related change Directed Call This CM setting controls the System Parameters system parameters Pickup availability of directed call page 4 features pickup Feature Related change Extended Group This CM setting allows a user System Parameters system parameters Call Pickup to answer calls that were page 4 features directed to another call pickup group Feature Related change Whisper Page This CM setting controls who System Parameters system parameters Tone Given To hears the whisper page page 17 features Define the dial
63. and DNS Addressing on page 88 Table 3 Required Network Information Before Installation Per DHCP Server 1 Gateway router IP Address es 2 HTTP server IP Address es 3 Subnetwork mask 4 HTTP server file path HTTPDIR Issue 1 June 2010 23 Network Requirements Table 3 Required Network Information Before Installation Per DHCP Server continued 5 Telephone IP Address range From To 6 DNS server address es If applicable 7 HTTPS server address es If applicable The default file server file path is the root directory used for all transfers by the server All files are uploaded to or downloaded from this default directory In configurations where the upgrade 16xxupgrade txt and binary files are in the default directory do not use item 4 in Table 3 As the LAN or System Administrator you are also responsible for e Administering the DHCP server as described in Chapter 6 Server Administration Editing the configuration file on the applicable HTTP or HTTPS file server as covered in 1603SW I SIP IP Deskphone Upgrade and Binary Files Other Network Considerations SNMP The 1603SW I SIP IP Deskphones are fully compatible with SNMPv2c and with Structure of Management Information Version 2 SMlv2 The deskphones respond correctly to queries from entities that comply with earlier versions of SNMP such as SNMPvi Fully compatible means that the deskphones respond to queries directed ei
64. and Upgrade File 64 Upgrade File 16xxupgrade txt lt lt 65 Senge File tse bo SERS MSS SEDC DSSS L SEARS SHEERS 65 Contents of the Settings File lt lt lt lt 67 Tha GROUP System Value ii idiota a 70 Chapter 8 Administering Telephone Options 73 Administering Options for the 1603SW I SIP IP Deskphones 73 VLAN Considerations 2s eee ee ecb oh RRRR ERR IEEE 83 VLAN Tagging lt lt lt e eh eee eS a He ee A eee 84 VLAN Detection 6 444 ow Fb OP RO wx og OSE Pak on 84 VLAN Default Value and Priority Tagging ee 85 VLAN SEDA LION 5 dao ss 36 83399 9 at el See 909 Bh ees 86 DNS AddressiNg lt lt lt lt He Pes OSS EERE eRe p ORS 88 IEEEBOZIA ee A 88 802 1X Pass Through and Proxy Logoff sn 90 802 1X Supplicant Operation 90 Link Layer Discovery Protocol LLDP lt lt lt eee ae 91 Local Administrative Options Using the Telephone Dialpad 96 Clear Procedur s ccc cei ee eee CSR erica asas 96 Group identifier 12 4644 2408466646446 0 6664448840 eai 97 Reset System Values 98 Restart the Telephone 99 Interface CONOS 49d rra ar A 100 Issue 1 June 2010 5 Contents The View Administrative Option 2 2 2 ee ee 102
65. are programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s Web site at http support avaya com ThirdPartyLicense Interference Using a cell mobile or GSM telephone or a two way radio in close proximity to an Avaya IP Telephone might cause interference Security See http support avaya com security to locate and or report known vulnerabilities in Avaya products See http support avaya com to locate the latest software patches and upgrades For information about secure configuration of equipment and mitigation of toll fraud threats see the Avaya Toll Fraud and Security Handbook at http support avaya com Contents Chapter 1 Introduction lt lt lt 7 About This Guid i a coronarse a AAA 7 Document Organization 8 Other DOCUMENTATION doo o 4939 X OO OO 9 Chapter 2 Administration Overview and Requirements 11 1600 Series IP Telephones 11 Parameter Data Precedence 2 2 ee 14 The Administrative Process
66. ay contain no more than 127 characters and may contain no spaces If an Avaya file server is used to download configuration files over HTTPS but a different server is used to download software files via HTTP set the path of the Avaya server in the DHCP site specific option and set HTTPDIR again in the 46xxsettings txt file with the appropriate path for the second server HTTPDIR is the path for all HTTP operations The command is SET HTTPDIR lt path gt In configurations where the upgrade 16xxupgrade txt and binary files are in the default directory on the HTTP server do not use the HTTPDIR lt path gt Destination port for HTTP requests default is 80 IP Address es or DNS name s of HTTP file server s used for file download settings file language files code during startup The files are digitally signed so TLS is not required for security Controls the extent to which ICMP Destination Unreachable messages are sent in response to messages sent to closed ports so as not to reveal information to potential hackers The default is 1 sends Destination Unreachable messages for closed ports used by traceroute Controls whether ICMP Redirect messages are processed The default is O redirect messages are not processed 802 1Q tagging mode The default is 0 automatic VLAN ID of the voice VLAN The default is O Syslog server IP or DNS address Maximum transmission unit size Used to accommodate older Ethernet switches that can
67. aya SES 12 When you finish configuring all applicable telephones click Update on the left side menu This link appears on the current page whenever updates are outstanding and can be selected at any time to save the administration performed to that point Issue 1 June2010 45 Session Manager SM and SIP Enablement Services SES Administration 46 Avaya 1603SW I SIP Deskphones Administator Guide Chapter 6 Server Administration Software Checklist Ensure that you own licenses to use the DHCP HTTP and HTTPS server software Note You can install the DHCP and HTTP server software on the same machine AX CAUTION The firmware in the 1603SW I IP Deskphones reserves IP addresses of the form 192 168 0 24 and 192 168 1 x for internal communications The deskphone s improperly use addresses you specify if they are of that form DHCP and File Servers Dynamic Host Configuration Protocol DHCP minimizes maintenance for a 1603SW I SIP IP Deskphone network by removing the need to individually assign and maintain IP addresses and other parameters for each IP telephone on the network The DHCP server provides the following information to the 1603SW SIP IP Deskphones e IP address of the 1603SW I SIP IP Deskphone s e IP address of the HTTP or HTTPS server e IP address of the NTP Network Time Protocol server using Option 42 e he subnet mask e IP address of the router e DNS Server IP address Administer the LAN so each SIP desk
68. ays the following message VLAN test ddd New _ where ddd is the number of seconds to wait for a DHCPOFFER on a non zero VLAN Issue 1 June 2010 107 Administering Telephone Options 10 Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period The telephone displays Save new values no yes 11 Press the button to save the new values you entered The telephone displays New values being saved Once the new values are stored the telephone is reset If a new boot program is downloaded from the HTTP server after you enter static addressing information you must reenter your static addressing information Disable Enable Event Logging Use the following procedure to enable or disable logging of system events Note To use event logging you must configure a syslog server via a settings file k While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 5 6 4 Mute L O G Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence the telephone displays the following text depending on the current value of the system parameter NVLOGSTAT Log Status change OK where status is the type of logging indicated by the NVLOGSTAT value defined as e Status is disabled when NVLOGSTAT 0
69. connection is not available the user may hear a dial tone but cannot make a call During manual dialing a dial plan allows a call to be initiated without using a Send button and without waiting for the expiration of a timeout interval The dial plan consists of one or more format strings When the dialed digits match a format string in the DIALPLAN configuration parameter the call is initiated In an SM environment PPM retrieves the equivalent dial plan information in another format thus the dial plan information from CM Valid characters in a format string and their meanings are as follows digits O through 9 inclusive Specific dialpad digits the dialpad character the dialpad character but only if it is the first character in the dialed string see below X any dialpad digit i e 0 9 Z or z present dial tone to the user for example for Feature Access Code FAC entry any one character within the brackets is a valid match for a dial plan string any one digit between the bounds within the brackets inclusive is a match the character following the can repeat 0 or more additional times for a valid match An individual valid dial plan is any combination of the above characters If there are multiple valid dial plans separate each one from the next using an OR symbol If the dial plan text string begins or ends with an OR symbol that symbol is ignored Users cannot modify the dial plan
70. cw e ea e a 21 SOMO ote oS elc deesse reb scs de dg e ets 22 Reset System Values c r 98 RSVP and RTCP o 34 RTCPandRSVP o 34 S Security a ee o Roe mm momo 30 Server Administration ao oaoa 47 Server Administration DHCP 48 Server Requirements 22 SESISUIVON uo gia oe e ar a a hae is 19 Settings File us ooo og oom m omn gon 65 Settings File Contents ss 67 SIP Enablement Services SES Administration 43 SNMP a 2 w eyed Sede oues a AS dem e e 24 SNTP Server ss aos so e x ee OR RR 23 SOWAS P a GE See get 63 Software Checklist 2 eee ee 47 122 Avaya 1603SW I SIP Deskphones Administrator Guide Software Telephone 63 SRTP x esc as a Re a de 11 81 Static Addressing Installation cre 105 Station Number Portability 26 Supplicant Operation 802 1X 90 Switch Compatibility 31 System Parameter Values Impact of Received TLVs 94 System Parameter Values troubleshooting 103 System Parameters Customizeable 74 System Values Reset 98 T Tagging and VLAN administering 13 TCP UDP Port Utilization 26 Telephone Administration 13 36 Telephone and File Server initialization 18 Telephone and SES Server initialization 19 Telephone Initialization Process 1
71. d values are 10 3600 seconds Display time according to defined format in the top line and in the call log Values are O am pm format 1 24h format Path name for https downloads Character string of O to 127 characters representing a directory name or path to directory Enables or disables VLAN separation Controls whether frames to from the secondary Ethernet interface receive IEEE 802 10 tagging treatment The tagging treatment enables frames to be forwarded based on their tags in a manner separate from telephone frames If tags are not changed no tag based forwarding is employed Values are 1 On Enabled 2 Off Disabled This parameter is used with several related parameters For more information see VLAN Separation on page 86 Number of seconds to wait for a DHCPOFFER when using a non zero VLAN ID 1 3 ASCII digits from 0 to 999 Time in seconds the SIP application will wait for a register response message If no message is received registration is retried Range is 4 3600 seconds 10 of 10 VLAN Considerations This section contains information on how to administer 1603SW I SIP IP Deskphones to minimize registration time and maximize performance in a Virtual LAN VLAN environment If your LAN environment does not include VLANs set the system parameter L2Q to 2 off to ensure correct operation Issue1 June2010 83 Administering Telephone Options VLAN Tagging IEEE 802 1Q tagging VLAN i
72. dministering Options for the 1603SW I SIP IP Deskphones on page 73 Avaya recommends that you administer DHCP servers to deliver only the options specified in this section and Table 8 Administering additional unexpected options might have unexpected results including causing the IP telephone to ignore the DHCP server Examples of good DNS administration include Option 6 aaa aaa aaa aaa Option 15 dnsexample yourco com zzz zzz zzz zzz Option 42 aaa aaa aaa aaa Depending on the DHCP application you choose be aware that the application most likely does not immediately recycle expired DHCP leases An expired lease might 52 Avaya 1603SW I SIP Deskphones Administrator Guide DHCP Server Administration remain reserved for the original client a day or more For example Windows NT DHCP reserves expired leases for about one day This reservation period protects a lease for a short time If the client and the DHCP server are in two different time zones the clocks of the computers are not in sync or the client is not on the network when the lease expires there is time to correct the situation The following example shows the implication of having a reservation period Assume two IP Addresses therefore two possible DHCP leases Assume three IP telephones two of which are using the two available IP Addresses When the lease for the first two telephones expires the third telephone cannot get a lease until the reserva
73. dresses 34 ISO IEC ANSI IEEE Documents 117 ITU Documents css 417 119 L Language Selection css TAE Link Layer Discovery Protocol LLDP gt LLDP Data Units Transmitted 92 Local Administrative Options 96 LOG Procedure oo 108 Logoff Procedure o o 109 N Network Assessment ee 21 Network Considerations Other 24 Network Information Required 23 Network Progress Tones Country List 118 Network Requirements ss El Network Time Protocol Server 23 Network Time Server o Ta O Options Administering 73 Options entering using the Telephone Dialpad 96 Options for 1603SW SIP IP Deskphones Administration 2 1 2 eee ee 13 Other Network Considerations 24 P Parameter Values 103 Pass Through and Proxy Logoff 802 1X 90 Port Utilization Selector a x uon dopo e doe oo gs 34 TGP UDP a xui E RR Ux ERG 26 Proxy Logoff and Pass Through 802 1X 90 Q QOS sb a eek wee doe d moe ee ee soe x 25 34 Administrative Parameters 13 IEEE 802 1Dand802 1Q 34 R Related Documentation 117 118 Requirements AL Call Server o gi Hardware lees 21 N tWOFK i sos
74. e Activate the scope only after setting all options Editing Custom Options Use the following procedure to edit custom options 1 Highlight the newly created scope Select DHCP Options gt Defaults in the menu Click the New button In the Add Option Type dialog box enter an appropriate custom option name for example 16xxOPTION Change the Data Type Byte value to String 6 Enter 242 in the Identifier field 7 Click the OK button The DHCP Options menu displays Pb W m al 8 Select the Option Name for 242 and set the value string 9 Click the OK button 10 For the Option Name field select 003 Router from the drop down list 11 Click Edit Array 12 Enter the Gateway IP Address recorded in Table 3 Required Network Information Before Installation Per DHCP Server for the New IP Address field 13 Select Add and then OK Adding the DHCP Option Use the following procedure to add the DHCP option 1 Highlight the scope you just created 2 Select Scope under DHCP Options 3 Select the 242 option that you created from the Unused Options list 4 Click the Add button Issue 1 June 2010 55 Server Administration 5 Select option 003 from the Unused Options list 6 Click the Add button 7 Click the OK button 8 Select the Global parameter under DHCP Options 9 Select the 242 option that you created from the Unused Options list 10 Click the Add button 11 Click the OK button
75. e The reason for using the 46xxsettings txt file is because each new Avaya release you download will include a new version of 16xxupgrade txt which will overwrite any changes you have made to your previous copy of that file Avaya recommends that you do not alter the 16xxupgrade txt file If Avaya changes the 16xxupgrade txt file in the future any changes you have made will be lost Avaya recommends that you use the 46xxsettings file to customize your settings instead However you can change the settings file name if desired as long as you also edit the corresponding GET command in the 16xxupgrade txt file For more information on customizing your settings file see Contents of the Settings File Contents of the Settings File The final step in processing the 16xxupgrade txt file is to GET the 46xxsettings txt file The default 46xxsettings txt file contains explanatory material and default values on lines that start with A parameter value can be changed and actioned by changing its value and removing the two s at the beginning of the line Issue1 June2010 67 Telephone Software and Binary Files The following are example settings only Your settings will vary from the settings shown This sample assumes specification of a DNS Server identifying SIP specific settings and setting the time date Define the Domain Name Server to be dns example yourco com Note that quotes are only needed for parameters that con
76. e Guide covers possible operational problems that might be encountered after successful installation The User Guide also contains guidance for users having problems with specific IP deskphone applications Issue1 June2010 19 Administration Overview and Requirements 20 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 3 Network Requirements Network Assessment Perform a network assessment to ensure that the network will have the capacity for the expected data and voice traffic and that it can support for all applications e SIP e DHCP e HTTP HTTPS and Also QoS support is required to run VoIP on your configuration For more information see Appendix B Related Documentation and the QoS parameters L2QAUD L2QSIG DSCPAUD and DSCPSIG in Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters Hardware Requirements To operate properly you need e Category 5e cables designed to the IEEE 802 3af 2003 standard for LAN powering e Avaya Communication Manager 6 0 with Avaya Session Manager or Avaya Midsize Business Template 5 2 1 with Avaya SES 5 2 1 e Acabinet with a TN799C V3 or greater circuit pack or a TN2602 IP Media Processor circuit pack Sites with a TN2302 IP Media Processor circuit pack are strongly encouraged to install a TN2602 circuit pack to benefit from the increased capacity A Important IP telephone firmware requires TN799C V3 or greater C LAN circuit pack s For more information se
77. e Upgrade and Binary Files Table 10 Settings File System Parameters That Can Be Tested in an IF Statement Parameter Description BOOTNAME The name of the boot code file in the telephone MACADDR MAC address of the phone hh hh hh hh hh hh automatically supplied by a phone MODEL Telephone Model identifier 8 ASCII characters automatically supplied by a phone MODEL4 The first four digits of the model identifier automatically supplied by a phone PWBCC Avaya identification number for the printed circuit board automatically supplied by a phone GROUP Group identifier must be manually set on a phone SIG Signalling protocol identifier 2 SIP 12H 323 O default must be manually changed on a phone The 16xxupgrade txt files distributed by Avaya start with a GOTO GETSET command based on the value of the SIG parameter to preclude loading SIP software into a phone that has been manually designated to run H 323 software indicated by a SIG value of 1 and to preclude loading H 323 software into a phone that has been manually designated to run SIP software indicated by a SIG value of 2 The default SIG value of zero indicates that the telephone should download whatever software is available The 16xxupgrade txt files distributed by Avaya end with the statement GET 46xxsettings txt If you need to redefine the values of any parameters for your installation do so in the 46xxsettings txt file and not in the T6xxupgrade txt fil
78. e downloaded If LANGOSTAT is 0 and at least one language is downloaded the user cannot select the built in English language If LANGOSTAT is 1 the user can select the built in English language text strings e LANGSYS The file name of the system default language file if any To view multiple language strings see the MLS local procedure in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Note Keep in mind the following information Specifying a language other than English in the configuration file has no impact on Avaya Aura Communication Manager settings values or text strings You can download only one language with the corresponding font file and language file at a time The font files for the five languages also contain the font information for the languages supported on the 1600 Series Global Telephones 112 Avaya 1603SW I SIP Deskphones Administrator Guide Setting the Dial Plan on SIP IP Telephones You can use the GROUP feature to logically separate the 1600 Series Global Telephones from the 1600 Series International Telephones in one enterprise network by specifying different language font files in the 46xxsettings txt file Setting the Dial Plan on SIP IP Telephones Note This section only applies to operations with a secondary controller where SM PPM is not available In a failover situation the dial plan is played locally even if a proxy
79. e the Communication Manager Software and Firmware Compatibility Matrix on the Avaya support Web site http www avaya com support Later versions of the Communication Manager S87XX or S85XX can use Processor Ethernet in place of the C LAN Sites with H 248 gateways will use the Processor Ethernet procr on the S8300 in place of the C LAN The media processor resources are embedded on the gateway See the gateway documentation for media processor capacity To ensure that the appropriate circuit pack s are administered on your Communication Manager call server see Chapter 4 Avaya Aura Communication Manager Administration Issue 1 June 2010 21 Network Requirements For more information about hardware requirements in general see the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Server Requirements The following server types can be configured for the 1603SW IP Deskphones e DHCP server e HTTP or HTTPS server e SIP Proxy controller or Registration server e Network Time Protocol server for SNTP e Avaya Session Manager SIP Proxy Server controller or Avaya SES SIP Proxy Server to be used as a gateway for survivability Note 1603SW I SIP IP Deskphones require one of the following configurations Avaya Aura Session Manager SM to work properly with Avaya Communication Manager CM Release 6 0 Avaya SES 5 2 1 to work properly with Avaya Midsize Business Temp
80. e the range of IP Addresses used by the IP telephones listed in Table 3 Required Network Information Before Installation Per DHCP Server The Start IP Address is the first IP Address available to the IP telephones The End IP Address is the last IP Address available to the IP telephones Issue1 June2010 57 Server Administration 8 10 15 Note Avaya recommends not mixing 1603SW l SIP IP Deskphones and PCs in the same scope Define the subnet mask in one of two ways e he number of bits of an IP Address to use for the network subnet IDs e The subnet mask IP Address Enter only one of these values When you finish click the Next button The Add Exclusions dialog box displays Exclude any IP Addresses in the range specified in the previous step that you do not want assigned to an IP telephone a In the Start Address field under Exclusion Range enter the first IP Address in the range you want to exclude b In the End Address field under Exclusion Range enter the last IP Address in the range you want to exclude c Click the Add button d Repeat steps a through c for each IP Address range that you want to exclude Note You can add additional exclusion ranges later by right clicking the Address Pool under the newly created scope and selecting the New Exclusion Range option Click the Next button after you enter all the exclusions The Lease Duration dialog box displays For all telephones that ob
81. echnology with Ethernet line interfaces and support both SIP and H 323 protocol only The 1603SW IP Deskphones provide support for DHCP HTTP and HTTPS which enhance the administration and servicing of the deskphones These deskphones use DHCP to obtain dynamic IP Addresses and HTTPS or HTTP to download new versions of software or customized settings for the deskphones Note This document covers SIP administration for 1603SW l SIP Deskphones only For administration for 1603SW l IP Deskphones using the H 323 protocol see the Avaya 1600 Series IP Deskphones Administrator Guide This document does not cover installation or administration for Avaya Aura V Session Manager Find full documentation for Avaya Aura Session Manager on the Avaya support Web site www avaya com support specifically Installing and Upgrading Avaya Aura Session Manager Document Number 03 603473 and Administering Avaya Aura Session Manager Document Number 03 603324 For more information about administering Avaya Midsize Business Template Release 5 2 1 and Avaya SES R5 2 1 go to www avaya com support A Important Avaya does not provide product support for many of the products mentioned in this document Take care to ensure that there is adequate technical support available for servers used with any 1603SW I IP and or SIP Deskphone system If the servers are not functioning correctly the 1603SW I IP Deskphones might not operate correctly Is
82. ed Documentation For Session Manager administration see Administering Avaya Aura Session Manager Document Number 03 603324 available on the Avaya support site DHCP and File Servers on page 47 and especially DHCP Server Administration on page 48 Chapter 7 Telephone Software and Binary Files and Chapter 8 Administering Telephone Options Static Addressing Installation in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Link Layer Discovery Protocol LLDP on page 91 Link Layer Discovery Protocol LLDP on page 91 DHCP Server Administration on page 48 and Chapter 8 Administering Telephone Options DHCP and File Servers on page 47 and Chapter 8 Administering Telephone Options Static Addressing Installation in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide DHCP Server Administration on page 48 and Simple Network Time Protocol SNTP Server on page 23 Chapter 8 Administering Telephone Options DHCP and File Servers on page 47 and Chapter 7 Telephone Software and Binary Files DHCP and File Servers on page 47 and Chapter 7 Telephone Software and Binary Files Link Layer Discovery Protocol LLDP on page 91 Secondary Ethernet Interface Enable Disable in the Avaya one X Deskphone Value Edition SIP for 1603SW I I
83. er 2 audio priority value Range from 0 to 7 Layer 2 signaling priority value Range from 0 to 7 802 1Q VLAN Identifier 0 to 4094 Null is not a valid value and the value cannot contain spaces This parameter is preserved in RAM which survives reset and stored to flash as L2QVLAN INIT only upon successful registration This value is initialized from L2QVLAN_INIT after power up This value will not be initialized from L2QVLAN INIT after reset but can be modified using the ADDR craft procedure This flag defines whether or not the built in English is offered to the user as selectable item in the language selection Ul menu At least one other language file must be downloaded before not offering built in English Values are O not offered 1 selectable 0 to 32 ASCII characters The file name of the system default language file if any Syslog server IP or DNS address 0 to 255 characters zero or one IP Addresses in dotted decimal or DNS name format 5 of 10 78 Avaya 1603SW I SIP Deskphones Administrator Guide Administering Options for the 1603SW I SIP IP Deskphones Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range OPSTAT 111 OUTBOUND __ 86400 SUBSCRIPTION REQUEST DURATION PHNEMERGNUM Null PHY1STAT 1 PHY2PRIO 0 Options status flag s 1 or 3 ASCII numeric digits indicate which options are user select
84. er is unavailable Because of the increased opportunities for text entry errors associated with static addressing we very strongly recommend that a DHCP server be installed and static addressing avoided Use the following procedure to invoke manual address information programming 1 Start manual address programming by performing one of the following steps a During normal DHCP processing press the key while to program displays during the DHCP process or b While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 3 3 7 Mute A D DR Issue 1 June 2010 105 Administering Telephone Options Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The telephone displays Phone nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current IP address system value of the telephone 2 Enter the telephone s IP address followed by the button The telephone displays Cal1Sv nnn nnn nnn nnn New _ where nnn nnn nnn nnn is the current system value of the media server gatekeeper IP address 3 Enter the call controller IP address followed by the button Note The default transport and port settings when locally configuring the call controller are TLS and 5061 The telephone displays Routerznnn nnn nnn nnn New where nnn nnn nnn nnn is the current system v
85. ervers distinguish between upper and lower case names Ensure that you specify the settings file name accurately as well as the names and values of the data within the file If you choose to enhance the security of your HTTP environment by using Transport Layer Security TLS you also need to e Install the TLS server application e Administer the system parameter TLSSRVR to the address es of the Avaya HTTP server Note The HTTPS server s certificate must be an Avaya signed certificate Issue 1 June 2010 61 Server Administration 62 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 7 Telephone Software and Binary Files General Download Process The 1603SW I SIP IP Deskphones download upgrade files settings files language files and software files from a file server All of the file types can be downloaded either via HTTP or HTTPS except the software files which can only be downloaded via HTTP Avaya recommends HTTPS for downloading the file types because it ensures the integrity of the downloaded file by preventing man in the middle attacks HTTPS is not used for software file downloads because 1603SW I IP Deskphone software files are already digitally signed so there is no need to incur additional processing overhead while downloading these relatively large files The HTTPS protocol applies only if the server supports Transport Layer Security TLS encryption Note The 16xxupgrade ixt file binary files and se
86. es e India e Mexico e South Africa 120 1603SW I SIP IP Deskphones Administrator Guide Index Index Numerical 1600 Series IP Telephones Initialization Process 18 1603SW SIP IP Deskphones Administering Options for 738 Administration Alternatives and Options 13 Fieslari e Geel ge e oe dessus ce ed 99 Upgrade and Application Files 64 1603SW I SIP IP Deskphones Feature Support 36 t6xxupgrade txtfile 65 802 1X eu ca a a XU 88 A About This Guide sss ADDROption o 105 Administering Avaya Communication Manager 31 Administering Features 42 Administering Telephone Options 78 Administration Alternatives and Options for 1603SW I SIP IP Deskphones cles 13 Administration for Avaya Communication Manager 31 Administration for SES 43 Administration for Session Manager 43 Administration for Telephones on server 36 Administrative Checklist 16 Administrative Options Local 96 Administrative Process The 15 Administrative Requirements for Communication Manager Alternatives Administration 13 ANSI IEEE Documents 117 Application Files and Telephone Software 63 Application specific parameters administering 13 Assessment of Network
87. evious state The View Administrative Option If you are using static addressing and encounter problems use the following procedure to verify the current values of system parameters and file versions Note Unless otherwise prevented using administration the user can view but not change most of the parameters associated with Local Administrative Procedures For more information about this option see the applicable user guide s Note If the View Network Information option is not available due to being disabled by administration use the ADDR option to view IP addresses See Static Addressing Installation on page 105 The IP addresses might have been entered incorrectly Verify whether you were provided with correct IP addresses 102 Avaya 1603SW I SIP Deskphones Administrator Guide Interface Control 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 8 4 3 9 Mute VI E W Note Press the Mute button momentarily Do not press this key while pressing other keys The following text displays left justified at the top of the display View settings next exit 2 Press the button at any time during viewing to display the next name and system value pair or filename from Table 15 The first pair returns after the last pair displays Values that cannot display on one line wrap to the next line Press the button at any time during view
88. f the H 323 software files that you want to use This file must then be saved as 16xxupgrade txt and will overwrite the 16xxupgrade txt file originally provided in the bundle e Binary files with the latest SIP binary code for all current 1603SW I SIP IP Deskphones e Language files that can be downloaded to the telephones containing the language name as it should be presented to a user for selection an indication of the preferred character 64 Avaya 1603SW I SIP Deskphones Administrator Guide 1603SW I SIP IP Deskphone Upgrade and Binary Files input method text string replacements for the built in English text strings where each replacement string may contain up to 120 characters and each has a unique index that associates it with the corresponding built in English string an indication as to whether Chinese Japanese or Korean glyphs should be displayed for the Unicode Unified Han character codes and a Language Identification Tag for the language of the text contained in the file A downloadable language file may also contain a translation of the language name into any or all of the languages for which a language file is included in the software distribution package e Extended Korean ring tones xml files e Other useful information such as a ReadMe file Each software bundle comes in one or more formats Download the appropriate software bundle to your file server from the Avaya support Web site at http www avaya com support
89. face loses link integrity the telephone sends an 802 1X EAPOL Logoff message to the data switch on behalf of the attached PC The message alerts the switch that the device is no longer present For example a message would be sent when the attached PC is physically disconnected from the IP telephone Note When DOT1X 0 or 2 the Proxy Logoff function is not supported 802 1X Supplicant Operation 1603SW I SIP IP Deskphones that support Supplicant operation also support Extensible Authentication Protocol EAP but only with the MD5 Challenge authentication method as specified in IETF RFC 3748 8 5 33a A Supplicant identity ID and password of no more than 12 numeric characters are stored in reprogrammable non volatile memory The ID and password are not overwritten by deskphone software downloads The default ID is the MAC address of the telephone converted to ASCII format without colon separators and the default password is null Both the ID and password are set to defaults at manufacture EAP Response Identity frames use the ID in the Type Data field EAP Response MD5 Challenge frames use the password to compute the digest for the Value field leaving the Name field blank When a deskphone is installed for the first time and 802 1x is in effect the dynamic address process prompts the installer to enter the Supplicant identity and password The deskphone does not accept null value passwords See Dynamic Addressing Process in the
90. fied Chinese Traditional Hebrew Japanese Katakana Korean Character Input Method to be specified in each respective language file Latin 1 Latin 1 Latin 1 Latin 1 Latin 1 Latin 1 Font Arabic Hebrew Simplified Chinese Traditional Chinese Arabic Hebrew Default Korean Issue 1 June 2010 111 Administering Telephone Options Note The 1603SW I SIP IP Deskphones also support half width Katakana There are no dependencies between the languages available from the software download and the actual character input method If a character input method is not supported ASCII is used instead Acceptable input methods are as follows ASCII Arabic Chinese Simplified Chinese Traditional Hebrew Korean Use the configuration file and these parameters to customize the settings for one language e FONTFILE The name of the selected font file for a language to be downloaded You must specify this parameter for any language except Japanese Katakana For example to use Arabic the setting is SET FONTFILE Arabic_b004i rbm Izma Note Arabic and Hebrew share one font file e LANGXFILE The name of a selected language file In addition to providing the language name as this value replace the x in this parameter with a 1 For example to use Arabic the setting is SET LANG1FILE mlf_arabic_b004i txt e LANGOSTAT Allows the user to select the built in English language when other languages ar
91. first address always first etc When operating in an Avaya Environment SIP CONTROLLER LIST is also used to access Personal Profile Manager PPM This parameter is considered the list of Configured Controllers for Failover logic When this parameter has multiple IP Addresses the ordering of the list defines the priority of the controllers for selection during Failover the first element of the list is the highest priority the last element is the lowest priority Format host port transport2xxx where host is an IP address in dotted decimal format or DNS name port is the optional port number if not specified the default port value of 5060 for UDP and TCP or 5061 for TLS is used transport is the optional transport type where xxx is tls tcp or udp and if not specified the default value of TLS is used The first element of this parameter if applicable has the highest precedence within the parameter This parameter can have 0 to 255 characters indicating zero or more IP addresses in dotted decimal or DNS name format separated by commas without any intervening spaces SIP domain name for registration 0 to 255 characters string representing domain name Text string containing zero or more allowable source IP Addresses for SNMP queries in dotted decimal or DNS format separated by commas with up to 255 total ASCII characters including commas and no intervening spaces Text string containing the SNMP community name string
92. formation on dialpad options see the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Issue1 June2010 73 Administering Telephone Options CAUTION PROCPSWD is likely stored on the server in the clear and is sent to the telephone in the clear Therefore do not consider PROCPSWD as a high security technique to inhibit a sophisticated user from obtaining access to local procedures Administering this password can limit access to all local procedures including VIEW VIEW is a read only option that allows review of the current telephone settings Note There are several ways to change configuration parameters for example using DHCP options the 46xxsettings file or using local administrative manual procedures and a specific procedure exists to determine which value the telephone should use Parameter Data Precedence on page 14 describes the order in which parameter values are determined Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters Parameter Name Default Description and Value Range Value AGCHAND 1 Automatic Gain Control status for handset Values are O disabled 1 enabled AGCSPKR 1 Automatic Gain Control status for speaker Values are O disabled 1 enabled AUTH 0 Authentication flag for settings file download Values are BAKLIGHTOFF O secure setting file download is not required 1 secure setting file download is required 12
93. full duplex if supported by the hardware Speed and duplex issues are summarized and the best practice is provided in the Avaya Application Solutions IP Telephony Deployment Guide Document Number 555 245 600 Issue 6 January 2008 on page 290 This document is available from the Avaya support website Layer 2 priority value for frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Values are from 0 7 and correspond to the drop down menu selection 6 of 10 Issue1 June2010 79 Administering Telephone Options Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range PHY2STAT 1 PHY2VLAN 0 PROCPSWD 27238 PROCSTAT 0 RDS_INITIAL_RETRY_ 15 ATTEMPTS RDS INITIAL RETRY 2 TIME RECOVERYREGISTER 60 WAIT REGISTERWAIT 900 RTCPCONT 1 Secondary Ethernet interface setting 0 Secondary Ethernet interface off disabled 1 auto negotiate 2 10Mbps half duplex 3 10Mbps full duplex 4 100Mbps half duplex 5 100Mbps full duplex and for post Release S1 0 use 6 1000Mbps full duplex if supported by the hardware Speed and duplex issues are summarized and the best practice is provided in the Avaya Application Solutions IP Telephony Deployment Guide Document Number 555 245 600 Issue 6 January 2008 on page 290 This document is available from the Avaya suppor
94. g the Authoritative Domain on the IP Network Region screen Setting the intra and inter region IP IP Direct Audio to yes on the IP Network Region screen Setting the Signaling Group on the Signaling Group screen page 1 32 Avaya 1603SW I SIP Deskphones Administrator Guide Communication Manager Administrative Requirements for Session Manager or SES SIP Trunk Administration SIP trunk administration tasks include e Setting the SIP Intercept Treatment and Trunk to Trunk Transfer on the System Parameters Features screen page 1 e Administering Trunk Groups on the Trunk Group screens pages 1 through 4 e Assigning public unknown numbering data on the Numbering Public Unknown Numbering screen e Assigning a SIP phone Set description on Configuration Set screen Call Routing Administration Call routing administration includes e Administering Feature Access Codes FACs on the Feature Access Code screen e Administering the ARS Digit Analysis Table on the ARS Digit Analysis Table screen e Administering the Route Pattern on the Route Pattern screen e Adding the Route Pattern to the Numbering Public Unknown Numbering screen e Administering the Proxy Selection Route Pattern on the Locations screen e Allowing the system to identify the location of a caller who dials a 911 emergency call from a SIP endpoint on the IP Network Map screen The Administrator Guide for Avaya Communication Manager Document Number 03 300509
95. g the IP Address until it detects reset or a conflict see DHCP Generic Setup Dial plan for operation with a secondary controller The DIALPLAN parameter is used to determine one or more valid dialstrings Valid value is O to 1023 characters that define the dial plan See Setting the Dial Plan on SIP IP Telephones for more information Text string containing the IP Address of zero or more DNS servers in dotted decimal format separated by commas with no intervening spaces 0 255 ASCII characters including commas Text string containing the domain name to be used when DNS names in system values are resolved into IP Addresses Valid values are 0 255 ASCII characters Defines the telephone s operational mode for IEEE 802 1 X Valid values are 0 Unicast Supplicant operation only with PAE multicast pass through but without proxy Logoff 12 Unicast Supplicant operation only with PAE multicast pass through and proxy Logoff 2 Unicast or multicast Supplicant operation without PAE multicast pass through or proxy Logoff IEEE 802 1X status Enables disables IEEE 802 1X function and if enabled additionally defines reaction on received multicast or unicast EAPOL messages Valid values are 0 Supplicant operation disabled 1 Supplicant operation enabled but responds only to received unicast EAPOL messages 2 Supplicant operation enabled responds to received unicast and multicast EAPOL messages Differentiated Services Code Po
96. g the binary file the 1603SW I SIP IP Deskphone if appropriate uses the 16xxupgrade txt file to look for a settings file The settings file contains options you have administered for any or all of the IP telephones in your network For more information about the settings file see Contents of the Settings File on page 67 Software As part of installation a conversion from H 323 to SIP signaling protocol is done as described in Converting Software on 1603SW I IP Deskphones of the Avaya one X Deskphone Value Issue1 June2010 63 Telephone Software and Binary Files Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide When the deskphone is first plugged in a software download from an HTTP or HTTPS server starts to give the phone its proper functionality For software upgrades Session Manager and SES provide the capability for a remote reboot of the 1603SW I SIP IP Deskphones As a result of a message from SM the deskphone automatically starts reboot procedures If new software is available on the file server the deskphone downloads it as part of the reboot process The Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide covers upgrades of a previously installed deskphone and related information 1603SW I SIP IP Deskphone Upgrade and Binary Files Choosing the Right Binary File and Upgrade File Every software release contains the files needed to operate
97. he optional settings file can contain settings you have administered for any or all of the 1603SW I SIP IP Deskphones in your network For more information about this download process and settings file see Chapter 7 Telephone Software and Binary Files Step 5 Deskphone and SIP Proxy Server In this step the deskphone might prompt the user for an extension and password The deskphone uses that information to exchange a series of messages with SM SES which in turn communicates with Avaya Communication Manager CM For a new installation and for full service the user can enter the telephone extension and the SM SES password For a restart of an existing installation this information is already stored on the deskphone The deskphone and SM SES and SM SES and CM exchange more messaging The expected result is that the telephone is appropriately registered and call server data such as dial plan and feature button assignments are downloaded For more information about the installation process see the Avaya one X Deskphone Value Edition SIP for 1603SW IP Deskphones Installation and Maintenance Guide Error Conditions Assuming proper administration most of the problems reported by telephone users are likely to be LAN based Quality of Service server administration and other issues can impact user perception of IP deskphone performance The Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenanc
98. he telephone already has an IP Address the telephone will release the IP Address and reset If the TLV VLAN ID matches the VLAN ID the telephone is using the VLAN ID is marked as set by LLDP Otherwise if already registered the telephone waits until there are no active calls releases its IP Address turns on tagging with the TLV VLAN ID sets L2Q to on changes the default L2Q to on and resets If there is no valid IP Address the telephone immediately starts tagging with the new VLAN ID without resetting 94 Avaya 1603SW I SIP Deskphones Administrator Guide Link Layer Discovery Protocol LLDP Table 14 Impact of TLVs Received by 1603SW I SIP IP Deskphones on System Parameter Values continued System Parameter Name TLV Name Impact L2Q L2QVLAN L2QAUD L2QSIG DSCPAUD DSCPSIG TLSSRVR and HTTPSRVR L2Q MED Network Policy TLV Proprietary File Server TLV Proprietary 802 1 Q Framing Proprietary PoE Conservation TLV Extended Power Via MDI L2Q set to 2 off If T the Tagged Flag is set to 0 set to 1 on if T is set to 1 L2QVLAN set to the VLAN ID in the TLV L2QAUD and L2QSIG set to the Layer 2 Priority value in the TLV DSCPAUD and DSCPSIG set to the DSCP value in the TLV A check is made as to whether a reset is necessary to obtain a new IP address due to a change in the values of the parameters L2Q or L2QVLAN This TLV is ignored if e the value of USE
99. ify that the Value String box contains the correct value from DHCP Generic Setup on page 50 If not update the string and click the OK button Windows 2000 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 2 3 Select Start gt Program gt Administrative Tools gt Computer Management Under Services and Applications in the Computer Management tree find DHCP If DHCP is not installed install the DHCP server Otherwise proceed directly to Creating and Configuring a DHCP Scope for instructions on server configuration Creating and Configuring a DHCP Scope Use the following procedure to create and configure a DHCP scope 1 2 Select Start gt Programs gt Administrative Tools gt DHCP In the console tree click the DHCP serverto which you want to add the DHCP scope for the IP telephones This is usually the name of your DHCP server machine Select Action gt New Scope from the menu Windows displays the New Scope Wizard to guide you through rest of the setup Click the Next button The Scope Name dialog box displays In the Name field enter a name for the scope such as CM IP Telephones where CM would represent Avaya Communication Manager then enter a brief comment in the Description field When you finish Steps 1 5 click the Next button The IP Address Range dialog box displays Defin
100. ile The settings file contains the parameters that you can use to customize the Avaya IP Deskphones for your enterprise Issue 1 June2010 65 Telephone Software and Binary Files Note Avaya recommends that the settings file have the extension txt The Avaya IP Deskphones can use Avaya provided default values and operate without this file if you have no settings you want to customize Note that you can also change these settings with DHCP for information see Configuring DHCP for 1603SW SIP IP Deskphones or in some cases from the dialpad of the telephone using local administrative Craft procedures described in the Avaya one X Deskphone Value Edition SIP for 16035W I IP Deskphones Installation and Maintenance Guide Note Use one settings file for all your Avaya IP Deskphones The settings file includes the 1603SW l SIP IP Deskphones covered in this document The settings file also includes parameters for 9600 Series H 323 IP Telephones 4600 Series IP Telephones and 1600 Series IP Telephones as covered in their respective administrator guides The settings file can include five types of statements one per line Any invalid statement is ignored The statement types are SET statements of the form SET parameter name value lf the desired value contains a blank or a comma the entire value must by placed within double quotes GET statements of the form GET filename which cause the phone to get the named file from the
101. ime offset from Standard Time Finally DATETIMEFORMAT defines the format of the date and time display See Table 11 for definitions and valid values for SIP Date and Time parameters Failover Failback Behavior For survivability with the 1603SW I SIP IP Deskphones you can provision a list of controllers If more than one controller has been provisioned the deskphone will attempt to register with the highest priority controller on the list If there is a failure to register the deskphone will then attempt to register with the next controller on the list Note that the deskphone will not failback automatically The deskphone will continue to work with the failover controller If the higher priority controller becomes available the deskphone must be manually rebooted or the user must log out and log in again to attempt to register with the higher priority controller 114 Avaya 1603SW I SIP Deskphones Administrator Guide Appendix A Glossary of Terms 802 1P 802 1Q 802 1X ARP CELP CLAN CNA DHCP DiffServ DNS Gatekeeper H 323 HTTP HTTPS IETF LAN LLDP MAC 802 1Q defines a layer 2 frame structure that supports VLAN identification and a QoS mechanism usually referred to as 802 1P Authentication method for a protocol requiring a network device to authenticate with a back end Authentication Server before gaining network access Applicable 1600 Series IP telephones support IEEE 802 1X for pass through and for Supp
102. ing Stations on page 42 Issue1 June2010 31 Avaya Aura Communication Manager Administration Communication Manager Administrative Requirements for Session Manager or SES There are several initial CM provisioning tasks that must be performed before administering SIP users For information about CM administrative requirements with Avaya Aura Session Manager see the Avaya Aura document library on the Avaya support site For information about Avaya Midsize Business Template administrative requirements with Avaya SES see the Avaya Midsize Business Template 5 2 1 document library on the Avaya support site The tasks to administer Communication Manager for SIP Enablement Services SES fall into three categories system level preparation SIP trunk administration and call routing administration System Level Preparation Tasks The system level preparation tasks include Setting the SIP Trunk capacity on the System Capacity screen Verifying that the IP Trunks field is set to y on the System Parameters Customer Options screen page 4 Verifying that the Maximum Administered SIP Trunks are set correctly on the System Parameters Customer Options screen page 2 Setting the OPS SIP station capacity on the System Parameters Customer Options screen page 1 Setting the IP Node name for SES on the IP Node Names screen Entering the IP Address and host name for the administered SES server on the IP Address Mapping screen Settin
103. ing to terminate the procedure and restore the user interface to its previous state The names and values display in the following order Table 15 Parameter Values Name System Value Format Model 16ccDccc Up to 8 ASCII characters MODEL value Phone SN CCCCCCCCCCCCCCCCCC Telephone Serial Number up to 18 ASCII characters PWB SN CCCCCCCCCCCCCCCCCC Printed Wiring Board circuit board Serial Number up to 18 ASCII characters Applies only to 16xx IP Telephones that have a software readable PWB serial number and comcode PWB comcode nnnnnnnnn 9 ASCII numeric characters Applies only to 16xx IP Telephones that have a software readable PWB serial number and comcode MAC address hh hh hh hh hh hh Each octet of the MAC address displays as a pair of hexadecimal numbers 1 of 3 Issue 1 June 2010 103 Administering Telephone Options Table 15 Parameter Values continued Name System Value Format L2 tagging CCCCCCCCC Up to 9 ASCII characters on if NVL2Q 1 off if NVL2Q 2 auto on if NVL2Q 0 and 802 1Q tagging is on auto off if NVL2Q 0 and 802 1Q tagging is off VLAN ID cccc Up to 4 ASCII characters Value is L2QVLAN if 802 1Q tagging is on or none of 802 1Q tagging is off IP address nnn nnn nnn nnn Up to 15 ASCII characters Subnet mask Router File server Call server 802 1X Group nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnn nnnnn nnn nnn nnn nnn nnnnn
104. int for audio Values range from 0 to 63 Differentiated Services Code Point for signaling Values range from 0 to 63 Used for daylight saving time calculation in hours Values range from 0 to 2 2 of 10 Issue1 June2010 75 Administering Telephone Options Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range DSTSTOP DTMF_PAYLOAD_TYPE ENABLE_EARLY_MEDIA 2Sun Mar2L 1SunNov2L 120 1 Used to identify start date for automatic change to Daylight Saving Time Default string length with a format of either odddmmmht or Dmmmht where o one character representing an ordinal adjective of 1 first 2 Second 3 third 4 fourth or L last ddd 3 characters containing the English abbreviation for the day of the week mmm 3 characters containing the English abbreviation for the month h one numeric digit representing the time to make the adjustment exactly on the hour at hAM Oh00 in military format where valid values of h are 0 through 9 t one character representing the time zone relative to the adjustment where L is local time and U is universal time D one or two ASCII digits representing the date of the month from 1 or 01 to 31 or the character L which means the last day of the month Used to identify stop date for automatic change to Daylight Saving Time Default string leng
105. ion settings etc and return a telephone to its initial out of the box default values e GROUP Set the group identifier on a per phone basis e RESET Reset all system values and system initialization values except AUTH NVAUTH registration extension and password to the default values Also resets the 802 1X identity and password to the default values e VIEW Review the 1603SW I SIP IP Deskphone system parameters to verify current values and file versions e Ethernet Hub Interface Enable Disable Enable or disable the Ethernet hub locally Clear Procedure Sometimes you might want to remove all administered values user specified data and option settings Essentially you want to return a telephone to its initial clean slate or out of the box condition This is usually done when passing a telephone to a new dedicated user when the user s L O G OF F option is not sufficient For example a new user is assigned the same extension but requires different permissions than the previous user The C L E A R option erases all administered data static programming file server and call server programming and user settings including Contact button labels and locally programmed Feature button labels and restores all such data to default values The C L E A R option does not affect the software load itself If you have upgraded the telephone the telephone retains the latest software Once you have cleared a telephone you can admi
106. is not affected by the settings Abort Transfer Transfer Upon Hang up and Toggle Swap on page 7 of the system parameters features screen Issue 1 June 2010 35 Avaya Aura Communication Manager Administration Conferencing Call Considerations Unlike 1603SW I H 323 IP Deskphones the 1603SW I SIP IP Deskphones conference operation is controlled locally by the phone and is not affected by the settings Abort Conference Upon Hang up No Dial Tone Conferencing Select Line Conferencing and Toggle Swap on page 7 of the system parameters features screen Telephone Administration Table 6 summarizes the calling features available on 1603SW I SIP IP Deskphones Some features are supported locally at the deskphone while others are only available with Avaya Session Manager SES and Communication Manager with OPS The features shown in Table 6 can be invoked at the phone either directly or by selecting a CM provisioned feature button Communication Manager automatically handles many other standard calling features such as call coverage trunk selection using Automatic Alternate Routing AAR or Automatic Route Selection ARS Class Of Service Class Of Restriction COS COR and voice messaging Details on feature operation and administration can be found in the Feature Description and Implementation for Avaya Communication Manager Document Number 555 245 205 and any of the CM administration documents available on the Avaya support site The Avaya SIP
107. late 5 2 1 The SIP Proxy and Registration servers reside on the Session Manager or SES server Avaya Communication Manager is considered a feature server behind Session Manager or SES that provides Outboard Proxy SIP OPS features While the servers listed provide different functions that relate to the 1603SW I IP Deskphones they are not necessarily different boxes For example DHCP provides network information whereas HTTP provides configuration and application file management yet both functions can co exist on one hardware unit Any standards based server is recommended For parameters related to Avaya Communication Manager information see Chapter 4 Avaya Aura Communication Manager Administration For parameters related to DHCP and file servers see Chapter 6 Server Administration A Important The deskphones obtain important information from the 16xxupgrade txt files on the server s and depend on the binary file for software upgrades If these servers are unavailable when the deskphones reset the deskphones will not operate properly Some features might not be available To restore them you need to reset the telephone s when the file server is available 22 Avaya 1603SW I SIP Deskphones Administrator Guide Required Network Information DHCP Server Avaya recommends that a DHCP server and application be installed and that static addressing be avoided Install the DHCP server and application as described in DHCP
108. led end 2 To terminate the self test press the button on the dial pad at any time Doing so generates a confirmation tone and returns the user interface to its previous state 110 Avaya 1603SW I SIP Deskphones Administrator Guide Language Selection Language Selection 1603SW I SIP IP Deskphones are factory set to display information in the English language All software downloads include language files for six additional languages Administrators can specify one of those languages per telephone to replace English All downloadable language files contain UTF 16 encoded Unicode characters only a file name ending in txt This is the language file a file name ending in Izma This is the font file the language name as it should be presented to the user for selection a translation of each available language name into all other languages an indication of the preferred character input method as shown in Table 16 text string replacements for the built in English text strings for example entry prompts and error messaged an indication of the font corresponding to the language Note The 1603SW l SIP IP Deskphones also require a font file Izma that must be paired with the language file Both the language file and corresponding font file must reside on the HTTP server Table 16 Language Files Available with Software Downloads for 1603SW I SIP IP Deskphones Language Arabic Chinese Simpli
109. lephone Software and Binary Files Chapter 7 Telephone Software and Binary Files The GROUP System Value on page 70 and the Avaya one X Deskphone Value Edition SIP for 16035W I IP Deskphones Installation and Maintenance Guide The applicable Local Procedures in the Avaya one X Deskphone Value Edition SIP for 1503SW I IP Deskphones Installation and Maintenance Guide Avaya one X Deskphone Value Edition SIP for 15035 W I IP Deskphones Installation and Maintenance Guide 2 of 2 Issue 1 June 2010 17 Administration Overview and Requirements Telephone Initialization Process These steps offer a high level description of the information exchanged when the telephone initializes and registers This description assumes that all equipment is properly administered ahead of time This description can help you understand how the 1603SW SIP Deskphones relate to the routers and servers in your network Step 1 Deskphone to Network The deskphone is appropriately installed and powered After a short initialization process the deskphone identifies the LAN speed and sends a message out into the network identifying itself and requesting further information A router on the network receives and relays this message to the appropriate DHCP server Step 2 Deskphone to LLDP Enabled Network An LLDP enabled network provides information to the deskphone as described in Link Layer Discovery Protocol LLDP on page
110. licant operation with the EAP MD5 authentication method Address Resolution Protocol used for example to verify that the IP address provided by the DHCP server is not in use by another IP telephone Code excited linear predictive Voice compression requiring only 16 kbps of bandwidth Control LAN type of Gatekeeper circuit pack Converged Network Analyzer an Avaya product to test and analyze network performance Dynamic Host Configuration Protocol an IETF protocol used to automate IP address allocation and management Differentiated Services an IP based QoS mechanism Domain Name System an IETF standard for ASCII strings to represent IP addresses The Domain Name System DNS is a distributed Internet directory service DNS is used mostly to translate between domain names and IP addresses Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses In DHCP TFTP and HTTP files DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first H 323 application that performs essential control administrative and managerial functions in the media server Sometimes called CLAN in Avaya documents A TCP IP based protocol for VoIP signaling Hypertext Transfer Protocol used to request and transmit pages on the World Wide Web A secure version of HTTP Internet Engineering Task Force the organization that produces standards for communications on the internet
111. ly cease using its assigned IP Address If the network has problems and the only DHCP server is centralized the server is not accessible to the given telephone In this case the telephone is not usable until the server can be reached Avaya recommends that once assigned an IP Address the telephone continues using that address after the DHCP lease expires until a conflict with another device is detected As Table 11 1603SW SIP IP Deskphones Customizeable System Parameters indicates the system parameter DHCPSTD allows an administrator to specify that the telephone will either a Comply with the DHCP standard by setting DHCPSTD to 1 or b Continue to use its IP Address after the DHCP lease expires by setting DHCPSTD to 0 The latter case is the default If the default is invoked after the DHCP lease expires the telephone sends an ARP Request for its own IP Address every five seconds The request continues either forever or until the telephone receives an ARP Reply After receiving an ARP Reply the telephone displays an error message sets its IP Address to 0 0 0 0 and attempts to contact the DHCP server again Log events are generated for either case Option 52 Overload Option if desired If this option is received in a message the telephone interprets the sname and file fields in accordance with IETF RFC 2132 Section 9 3 listed in Appendix B Related Documentation Issue 1 June 2010 51 Server Administratio
112. must administer each of these stations as a SIP endpoint on SES by performing the following steps 1 Click on Launch Administration Web Interface The SIP Enablement Services Web interface screen displays Click Add under the Users heading on the left side menu The Add User screen displays 3 Complete all required fields indicated by asterisks 4 Enter a handle in the Primary Handle field The Primary Handle must be all numeric 5 Set the Host field to the DNS host name of the Avaya SIP Enablement Services Home or 10 11 Home Edge server to which the telephone will register Check the Add Media Server Extension checkbox and click Add The confirmation screen displays Click Continue The Add Media Server Extension page displays In the Extension field enter the same extension you entered on page 1 of the Communication Manager Station form for one of the stations you administered on CM This step links the extension recorded in Avaya Communication Manager to the extension recorded in SES See Feature Description and Implementation for Avaya Communication Manager Document Number 555 245 205 for information about Station form entries if necessary Click Add The CM server corresponding to the station is automatically selected and displayed on a confirmation page Click Continue Repeat Steps 4 10 for each SIP telephone 44 Avaya 1603SW I SIP Deskphones Administator Guide Administering Av
113. n Note Option 53 DHCP message type Value is 1 DHCPDISCOVER or 3 DHCPREQUEST As of Release 2 5 if a DHCPACK is received in response to a DHCPREQUEST sent to renew the telephone s IP address lease a log event record is generated with a Log Category of DHCP If a DHCPNAK is received in response to a DHCPREQUEST sent to renew the telephone s IP address lease the telephone will immediately cease use of the IP address a log event record will be generated IPADD will be set to 0 0 0 0 and the telephone will enter the DHCP INIT state Option 55 Parameter Request List Acceptable values are 1 subnet mask 3 router IP Address es 6 domain name server IP Address es 7 log server 15 domain name 26 Interface MTU 42 NTP servers SSON site specific option number Option 57 Maximum DHCP message size Release 2 5 value is 1000 prior to R2 5 value was 576 Option 58 DHCP lease renew time If not received or if this value is greater than that for Option 51 the default value of T1 renewal timer is used as per IETF RFC 2131 Section 4 5 listed in Appendix B Related Documentation Option 59 DHCP lease rebind time If not received or if this value is greater than that for Option 51 the default value of T2 rebinding timer is used as per RFC 2131 Section 4 5 The 1603SW I SIP IP Deskphones do not support Regular Expression Matching and therefore do not use wildcards For more information see A
114. n ASCII encoded dotted decimal IP address by checking the contents of DHCP Option 6 See DHCP Generic Setup on page 50 for information At least one address in Option 6 must be a valid non zero dotted decimal address otherwise DNS fails The text string for the DOMAIN system parameter Option 15 Table 11 is appended to the address es in Option 6 before the deskphone attempts DNS address resolution If Option 6 contains a list of DNS addresses those addresses are queried in the order given if no response is received from previous addresses on the list As an alternative to administering DNS by DHCP you can specify the DNS server and or Domain name in the HTTP script file But first SET the DNSSRVR and DOMAIN values so you can use those names later in the script Note Administer Options 6 and 15 appropriately with DNS servers and Domain names respectively IEEE 802 1X 1603SW I SIP IP Deskphones support the IEEE 802 1X standard for pass through and Supplicant operation but only if the value of the configuration parameter DOT1XSTAT is 1 the default meaning supplicant operation is enabled and the telephone responds only to received unicast EAPOL messages or 2 supplicant operation enabled and telephone responds to received unicast and multicast EAPOL messages If DOT1XSTAT has any other value 88 Avaya 1603SW I SIP Deskphones Administrator Guide IEEE 802 1X supplicant operation will not be supported The system parameter
115. nister it normally AX CAUTION This procedure erases all administered data without any possibility of recovering the data Use the following procedure to clear the telephone of its administrative user assigned and options values 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 2 5 3 27 Mute C LE A R Z 96 Avaya 1603SW I SIP Deskphones Administrator Guide Local Administrative Options Using the Telephone Dialpad Note Press the Mute button momentarily Do not press this button while pressing other keys buttons The following text displays left justified at the top of the display Clear all values no yes If you do not want to clear all values press no to terminate the procedure and retain the current values A screen displays the following prompt on the top line Are you sure no yes Press the button to terminate the procedure without clearing the values Press the button to clear all values to their initial default values A confirmation tone sounds and the following text displays left justified at the top of the display Clearing values The telephone is cleared to its out of the box state Group Identifier Use the following procedure to set or change the Group Identifier Note Perform this procedure only if the LAN Administrator instructs you to do so For more
116. not support the longer maximum frame length of tagged frames since 802 1Q adds 4 octets to the frame Controls the Ethernet line interface speed The default is 1 auto negotiate Controls the secondary Ethernet interface speed The default is 1 auto negotiate Security string used to access local procedures The default is 27238 Controls whether local procedures are enabled The default is 0 enabled SIP proxy registrar server IP or DNS address es 0 to 255 characters zero or one IP Address in dotted decimal or DNS name format separated by commas without any intervening spaces The default is null Used as path name that is prepended to all file names used in HTTPS GET operations during initialization 0 127 character string Issue1 June2010 49 Server Administration Table 8 Parameters Set by DHCP continued Parameter Description TLSSRVR IP Address es or DNS name s of Avaya file server s used to download configuration files Note Transport Layer Security is used to authenticate the server VLANTEST Number of seconds to wait fora DHCPOFFER on a non zero VLAN The default is 60 seconds DHCP Generic Setup This section is limited to describing a generic administration that works with the 1603SW I SIP IP Deskphones Three DHCP software alternatives are common to Windows operating systems e Windows NT 4 0 DHCP Server e Windows 2000 DHCP Server e Windows 2003 DHCP Server Any other DHCP ap
117. ntrol signaling e Real Time Transfer Protocol RTP and e Real Time Control Protocol RTCP SIP was developed by the IETF Like H 323 SIP provides for real time audio video and data communications transmission over a packet network SIP uses various messages or methods to provide e Registration REGISTER e Call signaling INVITE BYE e Control signaling SUBSCRIBE NOTIFY The 1603SW SIP Deskphones use built in Avaya SIP Certificates for trust management The 1603SW I SIP Deskphones do not support Media Encryption SRTP The 1603SW I IP Deskphones are loaded with either H 323 or SIP software as part of initial 16xxupgrade txt file administration and initialization during installation Post installation software upgrades automatically download using the proper signaling protocol Issue 1 June 2010 11 Administration Overview and Requirements The conditions under which the 1603SW I SIP IP Deskphones need to operate are summarized as follows Telephone Administration on the Communication Manager CM call server as covered in Chapter 4 Avaya Aura Communication Manager Administration Administration on Avaya Session Manager SM as covered in Administering Avaya Aura Session Manager Document Number 03 603324 or administration on Avaya SES as covered in Session Manager SM and SIP Enablement Services SES Administration IP Address management for the telephone as covered in Chapter 6 Server Administra
118. o Session Manager documents on administration and configuration and describes using the SES web browser to configure SES for use with 1603SW I SIP Deskphones on Avaya Midsize Business Template 5 2 1 Administering Avaya Session Manager For an administrative overview of Session Manager and details for administrative requirements and procedures see the following documents available on the Avaya support Web site www avaya com support e Avaya Aura Session Manager Overview Document Number 03 603323 e Installing and Upgrading Avaya Aura Session Manager Document Number 03 603473 e Administering Avaya Aura Session Manager Document Number 03 603324 e Maintaining and Troubleshooting Avaya Aura Session Manager Document Number 03 603325 e Network Case Study for Avaya Aura Session Manager Document Number 03 603478 Issue 1 June 2010 43 Session Manager SM and SIP Enablement Services SES Administration Administering Avaya SES Avaya provides a Web server to simplify SES administration Follow these steps to access the SES administration pages 1 2 Set the browser URL to http IP address admin where IP address is the IP Address of the Avaya SIP Enablement Services Edge or Edge Home Server Log in as the administrator admin and when prompted enter the password The main administration screen displays after login Once you have administered one or more outboard proxy SIP OPS stations on CM you
119. owing procedure to create a DHCP scope for the IP deskphones 1 Select Start gt Programs gt Admin Tools gt DHCP Manager 2 Expand Local Machine in the DHCP Servers window by double clicking it until the sign changes to a sign 3 Select Scope gt Create 4 Using information recorded in Table 3 Required Network Information Before Installation Per DHCP Server Define the Telephone IP Address Range Set the Subnet Mask To exclude any IP Addresses you do not want assigned to IP telephones within the Start and End addresses range a In the Exclusion Range Start Address field enter the first IP Address in the range that you want to exclude b In the Exclusion Range End Address field enter the last IP Address in the range that you want to exclude c Click the Add button d Repeat steps a through c for each IP Address range to be excluded Note Avaya recommends that you provision the 1603SW SIP IP Deskphones with sequential IP Addresses Also do not mix 1603SW I SIP IP Deskphones and PCs in the same scope 5 Under Lease Duration select the Limited To option and set the lease duration to the maximum 54 Avaya 1603SW I SIP Deskphones Administrator Guide DHCP Server Administration 6 Enter a sensible name for the Name field such as CM IP Telephones where CM would represent Avaya Communication Manager 7 Click OK A dialog box prompts you Activate the new scope now 8 Click No Not
120. phone can access a DHCP server that contains the IP addresses and subnet mask Issue1 June2010 47 Server Administration A Important An IP deskphone cannot function without an IP address The failure of a DHCP server at boot time leaves all the affected deskphones unusable A user can manually assign an IP address to an IP deskphone When the DHCP server finally returns the deskphone never looks for a DHCP server unless the static IP data is unassigned manually In addition manual entry of IP data is an error prone process Avaya recommends that e A minimum of two DHCP servers be available for reliability e A DHCP server be available when the IP deskphone reboots e A DHCP server be available at remote sites if WAN failures isolate IP deskphones from the central site DHCP server s A HTTP or HTTPS file server which may run on the same physical computer as Avaya Aura Communication Manager provides the 1603SW SIP IP Deskphone with a 16xxupgrade txt file and if appropriate new or updated binary software See Step 4 Deskphone and File Server on page 18 In addition you can edit the settings file 46xxupgrade txt to customize deskphone parameters for your specific environment For more information see Chapter 7 Telephone Software and Binary Files DHCP Server Administration This section concentrates on the simplest case of a single LAN segment Information provided here can be used for more complex LAN configurations
121. plan change dialplan Call Type Includes all telephone formats on the Dialplan analysis extensions and OPS Feature Analysis Table form Name Extensions FNEs To define the FNEs for the OPS features listed in Table a FAC must also be specified for the corresponding feature In a sample configuration telephone extensions are five digits in length and begin with 3 or 4 FNEs are five digits beginning with 7 and the access codes have various formats as indicated with the Call Type of fac Define the access codes change Various fields on corresponding to the feature access codes pages 1 5 of the OPS FNEs on the form Feature Access Code form After defining the FACs change Used to support both OPS define the FNEs not off pbx telephone and Extension to Cellular provisioned by CM feature name feature buttons using the extensions command Set the appropriate change cos Varied y Yes or n No service permissions to support OPS features on the Class of Service form 20f5 38 Avaya 1603SW I SIP Deskphones Administrator Guide CM SIP IP Deskphone Configuration Requirements Table 7 CM SIP Configuration Requirements continued Task Form Command Field s Value s Enable applicable calling features on the Class of Restriction form Add a station for each SIP phone to be supported using the Station form page 1 change cor add station Xxxxxx where xxxxxx represents the extension number
122. plication might work It is the responsibility of the customer to install and configure the DHCP server correctly DHCP server setup involves 1 Installing the DHCP server software according to vendor instructions 2 Configuring the DHCP server with e IP Addresses available for the 1603SW SIP IP Deskphones e The following DHCP options Option 1 Subnet mask As described in Table 3 item 3 Option 3 Gateway router IP Address es As described in Table 3 item 1 If using more than one address the total list can contain up to 127 total ASCII characters You must separate IP Addresses with commas with no intervening spaces Option 6 DNS server s address list If using more than one address the total list can contain up to 255 total ASCII characters You must separate IP Addresses with commas with no intervening spaces At least one address in Option 6 must be a valid non zero dotted decimal address Option 12 Host Name Value is AVohhhhhh where o has one of the following values based on the OID first three octets of the telephone s MAC address A if the OID is 00 04 0D B if the OID is 00 1B 4F SIP software Release 2 0 E if the OID is 00 09 6E L if the OID is 00 60 1D T if the OID is 00 07 3B SIP software Release R2 0 and X if the OID 50 Avaya 1603SW I SIP Deskphones Administrator Guide DHCP Server Administration is anything else and where hhhhhh are ASCI
123. provides detailed instructions for administering an IP telephone system on Avaya Communication Manager See Chapter 3 Managing Telephones which describes the process of adding new telephones Also you can locate pertinent screen illustrations and field descriptions in Chapter 19 Screen References of that guide You can find this document on the Avaya support Web site Issue 1 June 2010 33 Avaya Aura Communication Manager Administration IP Interface and Addresses Follow these general guidelines e Define the IP interfaces for each C LAN and Media processor circuit pack on the switch using the IP Interfaces screen For more information see Administration for Network Connectivity for Avaya Communication Manager Document 555 233 504 e On the Customer Options form verify that the IP Stations field is set to y Yes If it is not contact your Avaya sales representative UDP Port Selection The 1603SW I SIP IP Deskphones use an even numbered port selected from the range 4000 to 10000 The telephones cannot be administered from the Avaya Communication Manager Network Region form to support UDP port selection RSVP and RTCP SRTCP Avaya 1603SW I SIP IP Deskphones support the RTP Control Protocol The 1603SW I SIP IP Deskphones do not support SRTP and RSVP Resource ReSerVation Protocol QoS The 1603SW I SIP IP Deskphones support both IEEE 802 1D Q and DiffServ Other network based QoS initiatives such as
124. r options settings For more information about parameters and settings see Administering Options for the 1603SW I SIP IP Deskphones 26 Avaya 1603SW I SIP Deskphones Administrator Guide Other Network Considerations Table 4 Received Packets Destination SIP IP Telephone Destination Port Source Port Use UDP or TCP The number used in the Any Received DNS messages UDP Source Port field of the DNS query sent by the deskphone The number used in the Any Packets received by the TCP Source Port field of the telephone s HTTP client packets sent by the deskphone s HTTP client The number used in the Any TLS SSL packets received TCP Source Port field of the TLS by the deskphone s HTTP SSL packets sent by the client deskphone s HTTP client 68 Any Received DHCP messages UDP The number used in the Any Received SNTP messages UDP Source Port field of the SNTP query sent by the deskphone 161 Any Received SNMP messages UDP PORTAUD or the port number Any Received RTP packets UDP reserved for RTP tests If signaling is initiated by the Any Received signaling protocol UDP TCP deskphone the number used packets in the Source Port field of the signaling packets sent by the deskphone If signaling is initiated by the server System Specific Issue 1 June 2010 27 Network Requirements Table 5 Transmitted Packets Source SIP IP Telephone Destination Port Source Port Use UDP or TCP 53 Any unused Transmitted DNS
125. ration unless the system parameter USE DHCP is set to 1 Get IP Address automatically by DHCP or backup file data obtained through PPM For example if the SIP outbound proxy server address is defined to have the precedence information so that the value retrieved from DHCP server has a lower precedence than the value retrieved from the settings file and the value retrieved from the settings file is higher than the value retrieved from PPM then the following determination occurs e If the most recent value the telephone has is from DHCP and new server address information is retrieved from the settings file the telephone will use the new value from the settings file e If later on the telephone receives a new server address value from PPM it will not use this value because PPM s precedence as a data source for the server address is lower than the current value which came from the settings file 14 Avaya 1603SW I SIP Deskphones Administrator Guide The Administrative Process e If the server to which a specific telephone points is changed manually using the local administrative ADDR procedure that value now takes precedence over the previous value Note The only exception to this sequence is in the case of VLAN IDs In the case of VLAN IDs LLDP settings of VLAN IDs are the absolute authority Then the usual sequence applies For the L2QVLAN and L2Q system values LLDP settings of VLAN IDs are the absolute authority only if the LL
126. reset values to their defaults or to continue a restart without resetting the values to their defaults The telephones display the following text left justified at the top of the display while the system values are reset to defaults Resetting values Once the system values are reset the following prompt displays on all IP telephones Restart phone no yes 3 Press the key to terminate the procedure without restarting the telephone Press the key to restart the telephone The remainder of the procedure depends on the status of the boot and application files Interface Control Use the following procedure to set or change the interface control value 1 While the telephone is on hook and idle press the following sequence of keys on the faceplate of the telephone Mute 4 6 8 Mute IN T Note Press the Mute button momentarily Do not press this button while pressing other keys buttons 2 After entry of the command sequence telephones with an internal Ethernet switch display the following text depending on the current interface control value PHY1 status change OK where status is the value of PHY1STAT defined as e Status is auto when PHY1STAT 1 e Status is 10Mbps HDX when PHY1STAT 2 e Status is 10Mbps FDX when PHY1STAT 3 e Status is 100Mbps HDX when PHY1STAT 4 100 Avaya 1603SW I SIP Deskphones Administrator Guide Interface Control e Status is 1
127. ress the Mute button momentarily Do not press this button while pressing other keys buttons Issue 1 June 2010 109 Administering Telephone Options 2 After entry of the command sequence the telephone unregisters from the call server The telephone display clears and then displays the following prompt for subsequent login Enter Extension EXT OK Self Test Procedure Note Replace variable w short product names store two software code images in reprogrammable non volatile memory The primary image called the big app must be running to perform a self test The backup image called the little app does not support the self test For self testing use the following procedure 1 To invoke Replace variable w short product name self test procedures press the following sequence of keys on the faceplate of the telephone Mute 8 3 7 8 Mute TEST Note Press the Mute button momentarily Do not press this button while pressing other keys buttons All telephones show the following text left justified at the top of the display for 1 second after self test is invoked Self test end A block character with all pixels on then displays in all display character locations for 5 seconds Display of the block character helps to find bad display pixels The telephone displays one of the following If self test passes Self test passed end If self test fails Self test fai
128. rmat and must be separated by commas 0 255 ASCII characters including commas Controls whether ICMP Destination Unreachable messages will be processed Values are 0 DU messages not transmitted 1 DU messages not transmitted in response to specific events 2 DU message with code 2 will be transmitted in case of specific events Controls whether ICMP Redirect messages will be processed Values are 0 Redirect messages will neither be transmitted nor received Redirect messages will be supported 1 Redirect messages will not be transmitted but received Redirect messages will be supported per RFC 1122 4 of 10 Issue 1 June 2010 77 Administering Telephone Options Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range DTMF_VOL_ 12 LEVEL INTER_DIGIT_TIMEOUT 5 L2Q 0 L2QAUD 6 L2QSIG 6 L2QVLAN n a LANGOSTAT 1 LANGSYS Null LOGSRVR Null RFC 2833 Digit event volume level The power level of the tone expressed in dBm0 after dropping the sign from RFC 2833 section 3 5 Payload Format Values are 20 to 7 This is the timeout that takes place when user stops inputting digits The timeout is treated as digit collection completion and when it occurs the application sends out an invite Range in seconds of 1 to 10 Requests 802 1Q tagging mode auto on off Values are 0 auto 1 on 20M Lay
129. rocedures to customize a single telephone from the dialpad and provides detailed information about survivability including configuration and parameter setup Provides a glossary of terms used in this document or which can be applicable to 1603SW I SIP Deskphones Provides references to external documents that relate to telephony in general which can provide additional information about specific aspects of the telephones Provides lists of network progress tones for each country 8 Avaya 1603SW I SIP Deskphones Administrator Guide Other Documentation Other Documentation See the Avaya support site at http www avaya com support for 1603SW I IP Deskphone technical and end user documentation See Appendix B Related Documentation for a list of non Avaya documents such as those published by the Internet Engineering Task Force IETF and the International Telecommunication Union ITU Issue 1 June 2010 9 Introduction 10 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 2 Administration Overview and Requirements 1600 Series IP Telephones The 1603SW I IP Deskphones currently support the H 323 signaling protocol and the SIP signaling protocol The H 323 standard provides for real time audio video and data communications transmission over a packet network An H 323 telephone protocol stack comprises several protocols e H 225 for registration admission status RAS and call signaling e H 245 for co
130. rt and your call server administration manual QoS For more information about the extent to which your network can support any or all of the QoS initiatives see your LAN equipment documentation See QoS on page 34 about QoS implications for the 1603SW SIP IP Deskphones IEEE 802 1P and 802 1Q For more information about IEEE 802 1P and IEEE 802 1Q and the 1603SW SIP IP Deskphones see IEEE 802 1D and 802 1Q on page 34 Three bits of the 802 1Q tag are reserved for identifying packet priority to allow any one of eight priorities to be assigned to a specific packet 7 Network management traffic Voice traffic with less than 10ms latency Voice traffic with less than 100ms latency Controlled load traffic for critical data applications Traffic meriting extra effort by the network for prompt delivery for example executive e mail Reserved for future use The default priority for traffic meriting the best effort for prompt delivery of the network e 1 Background traffic such as bulk data transfers and backups cC E OO e oe o N Note Priority 0 is a higher priority than Priority 1 Issue 1 June 2010 25 Network Requirements SIP Station Number Portability The 1603SW I SIP IP Deskphones provide station number portability On startup or a reboot the telephone attempts to establish communication with its home Personal Profile Manager PPM server Assume a situation where the
131. rver name then click Set Predefined Options 3 Under Predefined Options and Values click Add 4 Inthe Option Type Name field enter any appropriate name for example Avaya IP Telephones 5 Change the Data Type to String 6 In the Code field enter 242 then click the OK button twice The Predefined Options and Values dialog box closes leaving the DHCP dialog box enabled 7 Expand the newly created scope to reveal its Scope Options 8 Click Scope Options and select Action gt Configure Options from the menu 9 In the General tab page under the Available Options check the Option 242 checkbox 11 12 13 14 In the Data Entry box enter the DHCP IP telephone option string as described in DHCP Generic Setup on page 50 Note You can enter the text string directly on the right side of the Data Entry box under the ASCII label From the listin Available Options check option 003 Router Enter the gateway router IP Address from the IP Address field of Table 3 Required Network Information Before Installation Per DHCP Server Click the Add button Click the OK button Issue 1 June 2010 59 Server Administration Activating the New Scope Use the following procedure to activate the new scope 1 In the DHCP console tree click the IP Telephone Scope you just created 2 From the Action menu select Activate The small red down arrow over the scope icon disappears indicating
132. s a useful method of managing VoIP traffic in your LAN Avaya recommends that you establish a voice LAN set L2QVLAN to that VLAN and provide voice traffic with priority over other traffic If LLDP was used to set the telephones VLAN that setting has absolute authority Otherwise you can set VLAN tagging manually by DHCP or in the 46xxsettings txt file If VLAN tagging is enabled L2Q 0 or 1 the 1603SW I SIP IP Deskphones set the VLAN ID to L2QVLAN and VLAN priority for packets from the telephone to L2QAUD for audio packets and L2QSIG for signalling packets The default value 6 for these parameters is the recommended value for voice traffic in IEEE 802 1D Regardless of the tagging setting a 1603SW l SIP IP Deskphone will always transmit packets from the deskphone at absolute priority over packets from secondary Ethernet The priority settings are useful only if the downstream equipment is administered to give the voice LAN priority A Important VLAN tags are always removed from frames that egress go out of the secondary Ethernet interface VLAN Detection The Avaya IP Telephones support automatic detection of the condition where the L2QVLAN setting is incorrect When VLAN tagging is enabled L2Q 0 or 1 initially the 1603SW I SIP IP Deskphone transmits DHCP messages with IEEE 802 1Q tagging and the VLAN set to L2QVLAN The telephones will continue to do this for VLANTEST seconds e f the VLANTEST timer expires and L2Q 1
133. solution configures all SIP telephones in Communication Manager as OPS Note Features activated in CM can only be deactivated via CM features activated during failover can only be deactivated during the failover period Table 6 Avaya SIP Feature Support Normal Operation with CM SM Feature 3 Way Conferencing Yes Auto Dial Yes Call Hold Yes Message Waiting Indication Yes Music on Hold Yes 1 of 2 36 Avaya 1603SW I SIP Deskphones Administrator Guide CM SIP IP Deskphone Configuration Requirements Table 6 Avaya SIP Feature Support continued Feature Normal Operation with CM SM Redial Transfer attended Transfer unattended Yes Yes No 2 of 2 CM SIP IP Deskphone Configuration Requirements This section refers to Communication Manager CM administration on the Switch Administration Terminal SAT or by Avaya Site Administration The system wide CM form and the particular page that needs to be administered for each feature are provided These features which already exist are not required but are recommended because they optimize the deskphone user interface For deskphone configuration requirements for Avaya Aura Session Manager see Administering Avaya Aura Communication Manager as a Feature Server Document Number 03 603479 and related Avaya Aura Session Manager documents all available on the Avaya support site Table 7 CM SIP Configuration Requirements Task Form Comm
134. ssignments for the SIP telephone using the Station form page 4 represents the extension number Restrict Last Appearance AUDIX Name Coverage After Forwarding Per Station CPN Send Calling Number BUTTON ASSIGNMENTS 1 call appr 2 call appr etc bridged appearance defined on another non SIP telephone Note that no other attributes of the bridged appearance feature apply to SIP telephones e g off hook indication bridge on etc By default the last call appearance is reserved for outgoing calls from a phone On stations with only three 3 call appearances set the field to n for proper SIP conference and transfer operation In this mode all call appearances are available for making or receiving calls Enter the name of the voice messaging system administered for this system This field with a default of s for system governs whether an unanswered forwarded call is given CM coverage treatment If CM is configured to always send Caller ID you can individually block certain stations by setting this field to n This field also needs to be set to n if you want to use the Calling Number nblock FNE Fill in the number of call appearances call appr buttons to be supported for this telephone Use the following guidelines to determine the correct number To support certain transfer and conference scenarios the minimum number of call appr buttons should be 3 4 of 5 4
135. sue1 June2010 7 Introduction Document Organization The guide contains the following sections Chapter 1 Introduction Chapter 2 Administration Overview and Requirements Chapter 3 Network Requirements Chapter 4 Avaya Aura Communication Manager Administration Chapter 5 Session Manager SM and SIP Enablement Services SES Administration Chapter 6 Server Administration Chapter 7 Telephone Software and Binary Files Chapter 8 Administering Telephone Options Appendix A Glossary of Terms Appendix B Related Documentation Appendix C Countries With Specific Network Progress Tones Provides an overview of this document Provides an overview of the administrative process and describes general hardware software and operational requirements Describes administrative requirements for your Local Area Network Describes how to administer Avaya Aura Communication Manager to operate with 1603SW I SIP Deskphones Covers Avaya Session Manager configuration and Avaya SIP Enablement Services SES configuration for 1603SW SIP Deskphones Describes DHCP HTTP and HTTPS administration for the 1603SW l SIP Deskphones Describes deskphone software covers software downloads and provides information about the configuration file Describes how to use file parameters and options to administer the 1603SW I SIP Deskphones Also describes how to use local p
136. t website VLAN identifier used by frames received on or forwarded to the secondary Ethernet interface Set this parameter only when VLAN separation is 1 enabled Value is 1 4 ASCII numeric digits from 0 to 4094 Null is not a valid value nor can the value contain spaces Text string containing the local dialpad procedure password Null or 1 7 ASCII digits If set password must be entered immediately after accessing the craft interface either during initialization or when Mute is pressed to access a craft procedure Intended to facilitate restricted access to local procedures even when command sequences are known Password is viewable not hidden Controls access to Craft local dialpad administrative procedures Values are 0 Full access to craft local procedures 1 restricted access to craft local procedures Indicates how many times the PPM adaptor should try to download from PPM before giving up on connecting to the PPM server Values are 1 30 Remote Data Source initial retry time in seconds indicates the initial delay for a retry to connect to the PPM server Valid range is 2 60 seconds Reactive monitoring interval in seconds for Failover Valid values are 10 36000 Number of seconds for next re registration to SIP server The default value for software Release 2 4 was originally set to 300 to accommodate UDP however TCP TLS is the recommended arrangement and is the most typical configuration
137. tain spaces SET DNSSRVER dnsexample yourco com SIP Proxy Registrar servers list SIP_CONTROLLER_LIST provides ability to configure SIP Proxy Registrar list HH The format is host port transport xxx A comma seperated list in this format can be provided Host can be DNS name or IP address Port is optional HH If port is not specified then default value of 5060 for TCP and UDP and 5061 for TLS will be used Transport type is optional It can be tcp or udp or tls Default value of tls will be used if it is not provided SET SIP CONTROLLER LIST proxy1 proxy2 5070 transport udp HH HH SIPDOMAIN sets the domain name to be used during registration The default is null but valid values are 0 to 255 ASCII characters with no spaces SET SIPDOMAIN example com HH HH HH SNTPSRVR sets the IP address or Fully Qualified Domain Name FQDN of the SNTP server s to be used 68 Avaya 1603SW I SIP Deskphones Administrator Guide Ht Ht Ht Hit Ht Ht SET Hit Ht Ht Ht Ht SET Ht Ht Ht Ht Ht Ht Ht Ht Ht Ht Ht Hit Ht Ht Ht Ht Ht 1603SW I SIP IP Deskphone Upgrade and Binary Files The default is null but valid values are zero or more IP addresses in dotted decimal or DNS format separated by commas without intervening spaces to a maximum of 255 ASCII characters You may also want to use the ntp pool of servers See http www pool ntp org use html
138. tain their IP Addresses from the server enter 30 days in the Lease Duration field This is the duration after which the IP Address for the device expires and which the device needs to renew Click the Next button The Configure DHCP Options dialog box displays Click the No I will activate this scope later button The Router Default Gateway dialog box displays For each router or default gateway enter the IP Address and click the Add button When you are done click the Next button The Completing the New Scope Wizard dialog box displays Click the Finish button The new scope appears under your server in the DHCP tree The scope is not yet active and does not assign IP Addresses Highlight the newly created scope and select Action gt Properties from the menu 58 Avaya 1603SW I SIP Deskphones Administrator Guide 16 DHCP Server Administration Under Lease duration for DHCP clients select Unlimited and then click the OK button CAUTION IP Address leases are kept active for varying periods of time To avoid having calls terminated suddenly make the lease duration unlimited Adding DHCP Options Use the following procedure to add DHCP options to the scope you created in the previous procedure 1 On the DHCP window right click the Scope Options folder under the scope you created in the last procedure A drop down menu displays In the left pane of the DHCP window right click the DHCP Se
139. th with a format of either odddmmmht or Dmmmht where o one character representing an ordinal adjective of 1 first 2 Second 3 third 4 fourth or L last ddd 3 characters containing the English abbreviation for the day of the week mmm 3 characters containing the English abbreviation for the month h one numeric digit representing the time to make the adjustment exactly on the hour at hAM Oh00 in military format where valid values of h are 0 through 9 t one character representing the time zone relative to the adjustment where L is local time and U is universal time D one or two ASCII digits representing the date of the month from 1 or 01 to 31 or the character L which means the last day of the month RTP dynamic payload used for RFC 2833 signaling Range is 96 to 127 Flag that indicates if SIP early is enabled If enabled and 18x progress message includes early SDP Spark uses that information to open a VoIP channel to the far end before the call is answered Values are O disabled 1 enabled 3 of 10 76 Avaya 1603SW I SIP Deskphones Administrator Guide Administering Options for the 1603SW I SIP IP Deskphones Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Default Value Parameter Name Description and Value Range ENABLE_PPM_ 1 SOURCED_ SIPPROXYSRVR FAILED SESSION 30 REMOVAL TIMER FONTFILE Null GMTOFFSET 0 00 H
140. the 1603SW I IP Deskphones Two software download bundles of files are available for use with 1603SW I IP Deskphones Which bundle you select depends on whether your telephone environment is primarily SIP centric or H 323 centric When all or the majority of your IP telephones are SIP based select the software download bundle for 1603SW l SIP Telephones from the Avaya Support Web site The SIP bundle contains a unique version of the 16xxupgrade txt file that assumes SIP is the default protocol for your 1603SW I IP Deskphones and that H 323 is the exception For more information on SIP centric environments see Converting Software on 1603SW I IP Deskphones in the Avaya one X Deskphone Value Edition SIP for 1503SW I IP Deskphones Installation and Maintenance Guide Each SIP software bundle contains e An upgrade file 16xxupgrade txt which allows you to upgrade to the new software release The 16xxupgrade txt file tells the telephone whether a software upgrade is needed All Avaya IP deskphones attempt to read this file whenever they reset The upgrade file also causes the telephone to download the 46xxsettings txt file e A second upgrade file Alternate 16xxupgrade txt which allows you to use both SIP and H 323 IP telephones in the same environment You only need this file if you also want some of your 1603SW l IP Deskphones to run H 323 software If so use an ASCII text editor to read the directions in the file and to add the file names o
141. the default was changed from 300 to 900 seconds for software Release 2 5 UDP arrangements can be handled by setting the value of the parameter to a lower value in the settings file Range in seconds 30 to 86400 Enables disables the RTCP in parallel to RTP audio streams Values are O RTCP disabled 1 RTCP enabled 7 of 10 80 Avaya 1603SW I SIP Deskphones Administrator Guide Administering Options for the 1603SW I SIP IP Deskphones Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters continued Parameter Name Default Value Description and Value Range RTCPMON RTCPMONPERIOD RTCPMONPORT RTP_PORT_LOW RTP_PORT_RANGE SEND_DTMF_ TYPE SIG_PORT_LOW SIG_PORT_RANGE Na 5005 5004 40 1024 64511 RTCP Monitor IP or DNS address to be used as destination for RTCP monitoring Zero to 255 characters zero or one IP addresses in dotted decimal or DNS name format Note that this value is only set via SET command in settings file if operating in a NON Avaya environment otherwise this value is retrieved via PPM RTCP Monitor report period Valid range 5 30 Interval in seconds for sending out RTCP monitoring reports RTCP monitor port number TCP UDP port to be used as destination port for RTCP monitoring Valid range is 0 65535 Note that this value is only set via SET command in settings file if operating in a NON Avaya environment otherwise this value is retrieved via PPM
142. the secondary Ethernet interface will not be changed before forwarding Tagging is not added or removed and the VLAN ID and priority does not change for frames received on the secondary interface Tags are still removed for frames that egress from the secondary interface The Ethernet switch forwarding logic determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags 1 of 2 Issue 1 June 2010 87 Administering Telephone Options Table 12 VLAN Separation Rules continued If Then VLANSEP is 0 OR the deskphone is Frames forwarded to the network from the secondary not tagging frames Ethernet interface will not be changed before forwarding Tagging is not added or removed and the OR the deskphone is VLAN ID and priority does not change for frames tagging frames with a received on the secondary interface Tags are still VLAN ID equal to removed for frames that egress from the secondary PHY2VLAN interface The Ethernet switch forwarding logic determines whether frames received on the Ethernet line interface are forwarded to the secondary Ethernet interface or to the deskphone without regard to specific VLAN IDs or the existence of tags 2 of 2 DNS Addressing The 1603SW I SIP IP Deskphones support DNS addresses and dotted decimal addresses The deskphone attempts to resolve a no
143. the telephone sets L2QVLAN O and transmits DHCP messages with the default VLAN 0 e f the VLANTEST timer expires and L2Q 0 the telephone sets L2QVLAN O and transmits DHCP messages without tagging e If VLANTEST is O the timer will never expire 84 Avaya 1603SW I SIP Deskphones Administrator Guide VLAN Considerations Note Regardless of the setting of L2Q VLANTEST or L2QVLAN you must have DHCP administered so that the telephone will get a response to a DHCPDISCOVER when it makes that request on the default 0 VLAN After VLANTEST expires if a 1603SW I SIP IP Deskphone receives a non zero L2QVLAN value the telephone will release the IP Address and send DHCPDISCOVER on that VLAN Any other release will require a manual reset before the telephone will attempt to use a VLAN on which VLANTEST has expired See the Reset procedure in Chapter 3 of the Avaya one X Deskphone Value Edition SIP for 16035W I Deskphones Installation and Maintenance Guide The telephone ignores any VLAN ID administered on the Communication Manager call server VLAN Default Value and Priority Tagging The system value L2QVLAN is initially set to 0 and identifies the 802 1Q VLAN Identifier This default value indicates priority tagging as defined in IEEE 802 IQ Section 9 3 2 3 Priority tagging specifies that your network closet Ethernet switch automatically insert the switch port default VLAN without changing the user priority of the frame cf
144. ther at the MIB II or the read only Custom MIB Read only means that the values therein cannot be changed externally by means of network management tools You can restrict which IP Addresses the telephone accepts SNMP queries from You can also customize your community string with system values SNMPADD and SNMPSTRING respectively For more information see Chapter 6 Server Administration and Table 11 1603SW I SIP IP Deskphones Customizeable System Parameters Note SNMP is disabled by default Administrators must initiate SNMP by setting the SNMPADD and SNMPSTRING system values appropriately For more information about SNMP and MIBs see the IETF Web site listed in Appendix B Related Documentation The Avaya Custom MIB for the 1603SW SIP IP Deskphones is available for download in txt format on the Avaya support Web site at http www avaya com support 24 Avaya 1603SW I SIP Deskphones Administrator Guide Other Network Considerations Registration and Authentication A 1603SW I SIP IP Deskphone requires an outboard proxy SIP OPS extension on Avaya Communication Manager and a login and password on the SM Server to register and authenticate it Registration is described in the Initialization process in Step 5 Deskphone and SIP Proxy Server on page 19 For further information see Maintaining and Troubleshooting Avaya Aura Session Manager 03 603325 available on the Avaya support Web site http www avaya com suppo
145. tion for dynamic addressing For static addressing see the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Tagging Control and VLAN administration for the telephone if appropriate as covered in Chapter 8 Administering Telephone Options Quality of Service QoS administration for the telephone if appropriate QoS is covered in QoS on page 25 and QoS on page 34 Protocol administration for example Simple Network Management Control SNMP and Link Layer Discovery Protocol LLDP Interface administration for the telephone as appropriate Administer the telephone to LAN interface using the PHY1 parameter described in Chapter 3 Network Requirements Administer the telephone to PC interface using the PHY2 parameter described in Interface Control in the Avaya one X Deskphone Value Edition SIP for 1603SW I IP Deskphones Installation and Maintenance Guide Application specific telephone administration if appropriate as described in Chapter 8 Administering Telephone Options An example of application specific data is specifying the extent to which users can add edit delete data for Contacts entries Table 1 indicates that you can administer system configuration parameters in a variety of ways and use the following administrative mechanisms Administering the information on the call server Manually entering the information by means of the telephone dialpad using
146. tion period expires Even if the other two telephones are removed from the network the third telephone remains without a lease until the reservation period expires In Table 9 the 1603SW I SIP IP Deskphone sets the system values to the DHCPACK message field values shown Table 9 DHCPACK Setting of System Values System Value Set to DHCP lease time DHCP lease renew time DHCP lease rebind time DOMAIN DNSSRVR HTTPSRVR IPADD LOGSRVR MTU_SIZE NETMASK ROUTER SNTPSRVR Option 51 if received Option 58 if received Option 59 if received Option 15 if received if Option 6 if received which might be a list of IP Addresses The siaddr field if that field is non zero The yiaddr field Option 7 if received Option 26 Option 1 if received Option 3 if received which might be a list of IP Addresses Option 42 Issue1 June2010 53 Server Administration Windows NT 4 0 DHCP Server Verifying the Installation of the DHCP Server Use the following procedure to verify whether the DHCP server is installed 1 Select Start gt Settings gt Control Panel 2 Double click the Network icon 3 Verify that Microsoft DHCP Server is listed as one of the Network Services on the Services tab 4 If itis listed continue with the next section If it is not listed install the DHCP server Creating a DHCP Scope for the IP Telephones Use the foll
147. ttings files discussed in this chapter are identical for file servers running HTTP and HTTPS The generic term file server refers to a server running either HTTP or HTTPS When shipped from the factory 1603SW l IP Deskphones might not contain the latest software When the telephone is first plugged in it will attempt to contact a file server and will download new software if the software version available on the file server is different than the version on the phone For subsequent software upgrades the call server provides the capability to remotely reset the telephone which then initiates the same process for contacting a file server The telephone queries the file server which transmits a 16xxupgrade txt file to the deskphone The 16xxupgrade txt file tells the telephone which binary file the deskphone must use The binary file is the software that has the telephony functionality and is easily updated for future enhancements In a newly installed deskphone the binary file might be missing In a previously installed deskphone the binary file might not be the proper one In both cases the deskphone requests a download of the proper binary file from the file server The deskphone downloads the file and conducts some checks to ensure that the file was downloaded properly If the deskphone determines it already has the proper file the deskphone proceeds to the next step without downloading the binary file again After checking and loadin
148. w each telephone of the appropriate group to download its proper settings Here is an example of a settings file with telephones in three different groups group 0 the default group 1 and group 2 First check if this phone is in group 1 If it is jump to the tag GROUP1 HH IF GROUP SEQ 1 goto GROUP1 HH Now check if this phone is in group 2 If it is jump to the tag GROUP2 IF GROUP SEQ 2 goto GROUP2 HH The phone is not in either GROUP 1 or 2 so it is in GROUP 0 specify settings unique to Group 0 goto END GROUP1 HH GROUP 1 only settings go here specify settings unique to Group 1 goto END GROUP2 GROUP 2 only settings go here specify settings unique to Group 2 END The settings here apply to all three groups specify settings common to all Groups Issue 1 June 2010 71 Telephone Software and Binary Files 72 Avaya 1603SW I SIP Deskphones Administrator Guide Chapter 8 Administering Telephone Options Administering Options for the 1603SW I SIP IP Deskphones This chapter explains how to change parameters to customize them for your operating environment In all cases you are setting a system parameter in the telephone to a desired value Table 11 lists e the parameter names e their default values e the valid ranges for those values and e adescription of each one Figure 8 is a comprehensive list of all the parameters you can configure However you do not have to

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