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1. For local or remote installations where it is desirable to supervise the recovery ASR will log the error information to the Critical Error Log reset the Server test all memory automatically de allocate any bad memory blocks found page you boot the Compaq Utilities from the hard drive and place the modem in auto answer mode These utilities are placed on a special system utilities partition on the hard drive during the system configuration process If a modem with an auto answer feature is installed you can dial in and remotely diagnose or re configure the Server otherwise this can be done from the Server console The requirements to use this level of the ASR feature are m Operating System with ASR support m System Configuration Utility and Diagnostics Utility installed on the system partition of the hard drive m ASR configured to load the Compaq Utilities after reboot Optional Hayes compatible modem with auto answer feature only required for remote operations and paging For remote operations the administrator must have access to Compaq Insight Manager or a communications software package capable of terminal emulation to a local terminal with VT100 or ANSI terminal capabilities NOTE If the remote site is using something other than VT100 or an ANSI terminal emulator it is still possible to configure remotely as long as the package contains either an ANSI terminal or VT100 terminal emulator set for 8 data bits 1 stop bit an
2. POWER ON SELF TEST POST POST is a series of diagnostic tests that run automatically on Compaq computers when the system is turned on POST checks the following assemblies to ensure that the computer system is functioning properly E Keyboard m Power supply m System board Memory Memory expansion boards Controllers Diskette drives Hard drives If POST finds an error in the system an error condition is indicated by an audible and or visual message If an error code is displayed on the screen during POST or after resetting the system follow the instructions in Table 3 1 The error messages and codes listed in Table 3 1 include all codes generated by Compaq products Your system will generate only those codes that are applicable to your configuration and options Maintenance and Service Guide Diagnostic Tools 3 3 Error Code A Critical Error occurred prior to this power up 101 ROM Error 101 I O ROM Error 102 System Board Failure 104 ASR Timer Failure 162 System Options Not Set 163 Time amp Date Not Set 164 Memory Size Error 170 Expansion Device Not Responding 172 Configuration Nonvolatile Memory Invalid 172 1 Configuration Nonvolatile Memory Invalid Table 3 1 POST Error Messages Beeps Probable Source of Problem None A catastrophic system error which caused the server to crash has been logged 1L 1S System ROM checksum None Options ROM checksum None DMA timers etc
3. 4 Run the Configuration utility and re test 5 Replace the processor board and re test 6 Replace the system board and re test Diagnostic Tools 3 15 Table 3 3 Memory Test Error Codes Error Code Description Recommended Action 200 xx Invalid memory configuration Reinsert memory modules in correct location and re test 201 xx Memory machine ID test failed The following steps apply to error 202 xx Memory system ROM checksum failed codes 201 xx and 202 xx 1 Replace the system ROM and re test 2 Replace the processor board and re test 3 Replace the memory expansion board and re test 203 xx Memory write read test failed The following steps apply to error 204 xx Memory address test failed codes 203 xx through 210 xx 205 xx Walking I O test failed 1 Replace the memory module 206 xx Increment pattern test failed and re test 210 xx Random pattern test failed 2 Replace the processor board and re test 3 Replace the memory expansion board and re test Table 3 4 Keyboard Test Error Codes Error Code Description Recommended Action 301 xx Keyboard short test 8042 self test failed The following steps apply to error 302 xx Keyboard long test failed codes 301 xx through 304 xx 303 xx Keyboard LED test 8042 self test failed 1 Check the keyboard connection 304 xx Keyboard typematic test failed If disconnected turn off the computer and connect the keyboard and re test 2 Replace the keyboard and re test 3
4. Keyboard Slovakia Keyboard Russia Keyboard Czech MISCELLANEOUS 60 Maintenance and Service Guide 61 Administrator s Guide English Administrator s Guide German Administrator s Guide French Administrator s Guide Italian Administrator s Guide Spanish Administrator s Guide Japanese Administrator s Guide Dutch 62 System ROMpaq 63 Option ROMpaq 64 RTC Chip with Battery 65 Shipping Box 66 Shipping Buns and Plastic Bag 67 Power Supply Maintenance Key Qty 5 68 Drive Backplane ROM OPTIONS 69 SMART Controller 70 Fast SCSIl 2 E Controller 71 Fast Wide SCSI 2 E Controller 72 NetFlex Controller 73 NetFlex 2 Controller 74 NetFlex 3 E Controller 75 NetFlex 3 100 Base TX Upgrade Module 76 NetFlex 3 100 VG AnyLAN Upgrade Module 77 Token Ring Module 78 DualPort Ethernet Controller 79 2400 Baud LTE Modem 80 2400 Baud LTE Modem DAA 81 SpeedPaq Modem US only Not Shown Part Number 160648 117 160648 118 160648 120 160648 121 160648 122 160648 123 160648 124 160648 129 188491 001 188485 001 188485 041 188485 051 188485 061 188485 071 188485 191 188485 331 143198 001 142207 001 149344 001 148577 001 148726 001 148757 001 146705 001 181132 001 142040 001 199634 001 142041 001 142222 001 169801 001 169805 001 169803 001 142042 001 142151 001 121250 001 127831 001 199906 001 Maintenance and Service Guide Chapter 2 2 1 REMOVAL AND REPLACEMENT PROCEDURES This chapter provid
5. Recommended Action The following steps apply to error codes 1800 xx through 1823 xx 1 Replace the CD ROM and re test 2 Check and or replace the signal cable and re test 3 Check the switch settings on the adapter board if applicable 4 Replace the tape adapter board if applicable and re test 5 Replace the CD ROM drive and re test 6 Replace the system board and re test Diagnostic Tools 3 21 Table 3 13 Tape Drive Test Error Codes Error Code Description Recommended Action 1900 xx Tape ID failed The following steps apply to error 1901 xx Tape servo write failed codes 1900 xx through 1906 xx 1902 xx Tape format failed 1 Replace the tape cartridge 1903 xx Tape drive sensor test failed and re test 1904 xx Tape BOT EOT test failed 2 Check and or replace the signal 1905 xx Tape read test failed cableandire test 1906 xx Tape write read compare test failed Se SHER ANE swiicy settings onhe adapter board if applicable 4 Replace the tape adapter board if applicable and re test 5 Replace the tape drive and re test 6 Replace the system board and re test Maintenance and Service Guide 3 22 Diagnostic Tools Error Code 2402 xx 2403 xx 2404 xx 2405 xx 2406 xx 2407 xx 2408 xx 2409 xx 241 0 xx 241 1 xx 241 2 xx 241 4 xx 2416 xx 241 7 xx 2418 xx 2419 xx 2420 xx 2421 xx 2422 xx 2423 xx 2424 xx 2425 xx 2431 xx 2432 xx 2448 xx 2451 xx 2456 xx Table 3
6. Replace the system board and re test Maintenance and Service Guide 3 16 Diagnostic Tools Error Code 401 xx 402 xx 403 xx 498 xx Table 3 5 Parallel Printer Test Error Codes Description Printer failed or not connected Printer data register failed Printer pattern test failed Printer failed or not connected Maintenance and Service Guide Recommended Action The following steps apply to error codes 401 xx through 498 xx 1 Connect the printer and re test 2 Check the power to the printer and re test 3 Install the loopback connector and re test 4 Check the switch on the Serial Parallel Interface board if applicable and re test 5 Replace the Serial Parallel Interface board if applicable and re test 6 Replace the system board and re test Diagnostic Tools 3 17 Table 3 6 Video Display Unit Test Error Codes Error Code Description Recommended Action 501 xx Video controller test failed The following steps apply to error 502 xx Video memory test failed codes 501 xx through 516 xx 503 xx Video attribute test failed 1 Replace the monitor and re test 504 xx Video character set test failed 2 Replace the Advanced VGA 505 xx Video 80 x 25 mode 9 x 14 character board and re test cell test failed 3 Replace the system board 506 xx Video 80 x 25 mode 8 x 8 character and re test cell test failed 507 xx Video 40 x 25 mode test failed 508 xx Video 320 x 200 mode color set 0 test failed 509 xx V
7. Run the System Configuration Utility and correct Run Diagnostics Replace failed assembly as indicated or contact your service provider Check fan in system environment Check fans Replace power supply as soon as possible Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Continued Maintenance and Service Guide 3 8 Diagnostic Tools POST Error Messages Continued Error Code 1761 Fixed Disk 1 does not support Block Mode 1771 Primary Disk Port Address Assignment Conflict 1772 Secondary Disk Port Address Assignment Conflict 1773 Primary Fixed Disk Port Assignment Conflict 1776 Drive Array SCSI Port Termination Error 1777 Drive Array Error 1778 Drive Array resuming Automatic Data Recovery process 1779 Drive Array Controller detects replacement drives Maintenance and Service Guide Beeps None None None None None None None None Probable Source of Problem Fixed disk drive error Internal and external hard drive controllers are both assigned to the primary address Address Assignment Conflict Internal and external hard drive controllers are both assigned
8. the loading of Compaq Utilities Error Detected On Boot Up The Server detected an error during the Power On Self Test Continued Maintenance and Service Guide 3 40 Diagnostic Tools Table 3 18 Critical Error Log Error Messages Continued Error Message Description NMI Expansion Board Error A board on the expansion bus indicated an error condition resulting in a Server failure NMI Expansion Bus Master A bus master type expansion board in the indicated Time Out slot did not release the bus after its maximum time resulting in a Server failure NMI Expansion Bus Slave A board on the expansion bus delayed a bus cycle Time Out beyond the maximum time resulting in a Server failure NMI Fail Safe Timer Expiration Software was unable to reset the system fail safe timer resulting in a Server failure Processor Exception The indicated processor exception occurred NMI Processor Parity Error The processor detected a data error resulting ina Server failure Server Manager Failure An error occurred in the Server interface with the Server Manager R NMI Software Generated Software indicated a system error resulting in a Interrupt Detected Error Server failure Revision History Table Some errors can be resolved by reviewing changes to the Compaq ProLiant configuration The Server has an Automatic Revision Tracking ART feature that helps you review recent changes to the Server s configuration One ART feature is th
9. 1 Remove middle brace 2 Pull board straight out 3 Reverse steps for processor board installation Maintenance and Service Guide 2 16 Removal and Replacement Procedures Option Boards Figure 2 18 Removing the Option Board 1 Remove any cables connected to the board 2 Remove retaining screw and pull board straight out 3 Reverse steps for option board installation Maintenance and Service Guide Removal and Replacement Procedures 2 17 Power Supply Figure 2 19 Removing the Power Supply 1 Turn power off and remove power cord from rear of unit 2 Open the front bezel door remove the side access panel and remove the system unit cover 3 Disconnect all power connectors from boards and or peripheral devices 4 Remove interlock power switch bracket retaining screws 5 Pull bracket out and remove power switch safety interlock switch connectors and cable from bracket refer to Figure 2 20 6 Remove screws at rear of power supply 7 Lift power supply out pulling switch and cable through chassis 8 Reverse steps for replacement NOTE When replacing the power supply make sure that the power switch cable is properly threaded through the bracket s strain relief as shown in Figure 2 20 Maintenance and Service Guide 2 18 Removal and Replacement Procedures Figure 2 20 Power Supply Switch Cable Strain Relief Miscellaneous Parts Rear Fan u rt nt F T
10. 14 Advanced VGA Board Test Error Codes Description Video memory test failed Video attribute test failed Video character set test failed Video 80 x 25 mode 9 x 14 character cell test failed Video 80 x 25 mode 8 x 8 character cell test failed Video 40 x 25 mode test failed Video 320 x 320 mode color set 0 test failed Video 320 x 320 mode color set 1 test failed Video 640 x 200 mode test failed Video screen memory page test failed Video gray scale test failed Video white screen test failed Video noise pattern test failed Lightpen text mode test failed no response ECG VGC memory test failed ECG VGC ROM checksum test failed ECG VGC attribute test failed ECG VGC 640 x 200 graphics mode test failed ECG VGC 640 x 350 16 color set test failed ECG VGC 640 x 350 64 color test failed ECG VGC monochrome text mode test failed ECG VGC monochrome graphics mode test failed 640 x 480 graphics test failure 320 x 200 graphics 256 color mode test failure Advanced VGA Controller test failed 132 column Advanced VGA test failed Advanced VGA 256 Color test failed Maintenance and Service Guide Recommended Action The following steps apply to error codes 2402 xx through 2456 xx 1 Run the Configuration utility 2 Replace the monitor and re test 3 Replace the Advanced VGA board or other video board and re test 4 Replace the system board and re test Continued Diagnostic Tools 3 23 Table
11. 2 1 shows the supported mass storage devices and their supported locations Table 2 1 Removable Media Bay Configurations Storage Bays Mass Storage Device 7 6 5 1 44 MB 3 5 Diskette Drive y v 1 2 MB 5 25 Diskette Drive v 2 8 GB Digital Audio Tape DAT Drive M v 525 MB ACA Tape Drive v v 4 16 GB Digital Audio Tape DAT Drive M ae CD ROM Drive v 1 2 GB Tape Drive v TurboDAT Drive w Autoloader full height device v requires both bays 5 and 6 CD ROM drive in bay 5 must be removed SIS Maintenance and Service Guide 2 6 Removal and Replacement Procedures Figure 2 7 Removing a Storage Device from the Removable Media Araa 1 Unlock and open the front bezel door Remove the side access panel Disconnect power and signal cables from rear of drive Remove retaining screws Slide mass storage device out Onr Re oD Reverse steps for installation Maintenance and Service Guide Removal and Replacement Procedures 2 7 Hot Pluggable Hard Drives Hot Pluggable hard drives used in combination with the Compaq Smart SCSI Array Controller can be replaced while the power is still on NOTE It is not necessary to set the SCSI ID jumpers on a Compaq replacement Hot Pluggable hard drive The SCSI ID is set automatically by the backplane board and the Hot Pluggable tray when the drive is installed A CAUTION Before removing any Hot Pluggable hard drive read the guidelines listed in the following section
12. 304 Keyboard or System Unit Error 40X Parallel Port X Address Assignment Conflict 402 Monochrome Adapter Failure 501 Display Adapter Failure 601 Diskette Controller Error 605 Diskette Drive Type Error 702 A coprocessor has been detected that was not reported by CMOS 703 CMOS reports a coprocessor that has not been detected Maintenance and Service Guide Beeps None None 2S 1L 2S 1L 2S None 2S None 2S Probable Source of Problem System board keyboard or mouse controller failure Keyboard keyboard cable or system board failure Both external and internal ports are assigned to parallel port X Monochrome display controller Video display controller Diskette controller circuitry failure Mismatch in drive type Installed coprocessor not configured Coprocessor or configuration error Action Check with your Authorized Compaq Reseller 1 Make sure the keyboard is attached 2 Run Diagnostics to determine which is in error 3 Replace the part indicated Run the System Configuration Utility Replace the monochrome display controller Replace the video board 1 Make sure the diskette drive cables are attached 2 Replace the diskette drive and or cable 3 Replace the system board Run the System Configuration Utility to set diskette type correctly Run the System Configuration Utility and correct 1 Runthe System
13. 35 7000 41 7000 42 7000 43 7000 44 7000 45 7000 46 7000 51 7000 52 7000 53 7000 54 7000 55 7000 56 7000 57 7000 61 7000 62 7000 78 7000 79 Table 3 16 Server Manager R Board Test Error Codes Description Processor 80186 Timer Processor 80186 Registers Processor Watch Dog Timer Processor 8570 RAM Processor 8570 RTC Memory Memory Write Read Memory Address Memory Refresh Alert Memory Increment Memory Random Data Memory Disturb Address Memory HBM HBM IO HBM BMIC HBM Video ser_int ser_int ser_ext ser_ext ser_ext_int ser_ext_int mdm_int mdm_int mdm_ext mdm_ext mdm_ext_int mdm_ext_int mdm c analog Voice DTMF Internal Loopback Voice DTMF Internal Loopback Host ADC Measurements Battery Maintenance and Service Guide Recommended Action Replace the Server Manager R board and re test for error codes 7000 11 through 7000 27 Replace the Server Manager R board and re test for error codes 7000 28 through 7000 46 Replace the Server Manager R board Enhanced 2400 Baud Integrated Modem and re test for error codes 7000 51 through 7000 57 Replace the Server Manager R board Voice ROM for 7000 61 and 7000 62 error codes Replace the Server Manager R board battery for 7000 78 and 7000 79 error codes Diagnostic Tools 3 25 Table 3 17 Pointing Device Interface Test Error Codes Error Code Description Recommended Action 8601 xx Pointing Device Interface test failed
14. DMA page registers test failed Replace the processor board and 104 xx Interrupt controller master test failed re test for error codes 103 xx 105 xx Port 61 error through 106 xx 106 xx Keyboard controller self test failed Continued Maintenance and Service Guide 3 14 Diagnostic Tools Table 3 2 Primary Processor Test Error Codes Continued Error Code 107 xx 108 xx 109 xx 110 xx 111 xx 112 xx 113 xx 114 xx 116 xx 199 xx Description CMOS RAM test failed CMOS interrupt test failed CMOS clock load data test failed Programmable timer load data test failed Refresh detect test failed Speed test slow mode out of range Protected mode test failed Speaker test failed Cache test failed Installed devices test failed Maintenance and Service Guide Recommended Action The following steps apply to error codes 107 xx through 109 xx 1 Replace the battery clock module and re test 2 Replace the system board and re test Replace the system board and re test for error codes 110 xx through 113 xx The following steps apply to 114 xx error codes 1 Verify the speaker connection and re test 2 Replace the speaker and re test 3 Replace the system board and re test Replace the system board and re test The following steps apply to 199 xx error codes 1 Check the system configuration and re test 2 Verify cable connections and re test 3 Check switch and or jumper settings and re test
15. None System board failure 2S Configuration incorrect 2S Invalid time or date in configuration memory 2S Configuration memory incorrect None EISA or PCI Expansion board failure None Nonvolatile configuration corrupt or jumper installed None Nonvolatile configuration corrupt Action Run Diagnostics Replace failed assembly as indicated Run Diagnostics Replace failed assembly as indicated or contact your service provider Run Diagnostics Replace failed assembly as indicated or contact your service provider Replace the system board Run the Compaq System Configuration Utility Run Diagnostics Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Check board for secure installation Replace the failed board if necessary Run the System Configuration Utility and correct Run the System Configuration Utility and correct Continued Maintenance and Service Guide 3 4 Diagnostic Tools POST Error Messages Continued Error Code 173 Slot ID Mismatch 174 Configuration Slot Mismatch Device Not Found 175 Configuration Slot Mismatch Device Found 176 Slot with Not Readable ID Yields Valid ID 177 Configuration Not Complete 178 Processor Configuration Invalid 179 System Revision Mismatch 201 Memory Error 203 Memory Address Error 205 Cache Memory Error Option Cache Memory Err
16. a configured array accelerator board Install an array accelerator board onto the IDA 2 controller If you have an array accelerator board installed check the seating to ensure that it has been properly installed onto the IDA 2 board You may need to run the Compaq System Configuration Utility and disable the array accelerator board to get this message off the screen Accelerator error log This is a list of the last 32 parity errors on transfers between the IDA 2 board transfer buffer and memory on the array accelerator board The starting memory address transfer count and operation read and write displays If there are a number of these parity errors you may need to replace the array accelerator board Accelerator parity read errors n This message displays the number of times that read memory parity errors were detected during transfers between the IDA 2 board transfer buffer and memory on the array accelerator board If there are a number of these parity errors you may need to replace the array accelerator board Maintenance and Service Guide Diagnostic Tools 3 27 Accelerator parity write errors n This message displays the number of times that write memory parity errors were detected during transfers between the IDA 2 board transfer buffer and memory on the array accelerator board If there are a number of these parity errors you may need to replace the array accelerator board Accelerator status Permanently di
17. cache error Replace the array accelerator board and re configure using the System Configuration Utility Maintenance and Service Guide 3 32 Diagnostic Tools Logical Drive X status FAILED This status could be issued for several reasons If this logical drive is configured for No Fault Tolerance and one or more drives fail this status will occur If mirroring is enabled and any two mirrored drives fail this status will occur If Data Guarding is enabled and two or more drives fail in this unit this status will occur This status may also occur if another configured logical drive is in the WRONG DRIVE REPLACED or LOOSE CABLE DETECTED state Check for drive failures wrong drive replaced or loose cable messages If there was a drive failure replace the failed drive s and then restore the data for this logical drive from the tape backup Otherwise follow the wrong drive replaced or loose cable detected procedures Logical Drive X status INTERIM RECOVERY A physical drive in this logical drive has failed The logical drive is operating in interim recovery mode and is vulnerable Replace the failed drive as soon as possible Logical Drive X status LOOSE CABLE DETECTED A physical drive has a cabling problem Turn the system off and attempt to reattach the cable onto the drive If this does not work replace the cable Logical Drive X status NEEDS RECOVER A physical drive in this logical drive has failed and has now been
18. following table defines the function for each switch setting of SW1 The default positions are indicated below Table 4 1 System Maintenance Switch Settings SW1 Switch Function 1 Video Disable 2 Configuration Lock 3 Chassis 4 Diskette Boot Override 5 Power On Password 6 Configuration Memory Clear SCSI Devices Set to ON Disables the integrated video controller Disables configuration changes System is installed in a rack chassis Enables system booting from the diskette drive regardless of the configuration setting Clears passwords Clears the configuration memory Set to OFF Default Enables the integrated video controller Default Enables configuration changes Default System is installed in a tower chassis Default System booting from the diskette drive is controlled by the configuration settings Default System booting is password protected if a password is set Default The Pluggable Fast Wide SCSI 2 and the Fast SCSI 2 hard drives automatically set the SCSI ID when plugged into the ProLiant 4500 Server If the drives are part of a fault tolerant configuration the replaced drive will automatically begin rebuilding when it is installed NOTE Itis not necessary to set the SCSI ID jumpers on a replacement drive The SCSI ID is set automatically by the backplane board when the drive is installed The 32 Bit Fast Wide SCSI 2 and the Fast SCSI 2 Controller requires that a SCSI ID be se
19. s SMART Controller to mark the drives as failed This could result in permanent data loss m If an on line spare drive is installed wait for it to complete rebuilding before replacing the failed drive When a drive fails the on line spare will become active and begin being rebuilt as a replacement drive After the on line spare has been completely rebuilt On line LED will be on solid the failed drive should be replaced with a new replacement drive Do not replace the failed drive with the on line spare E A POST error message 1786 will occur when the system is turned on if a drive s has been replaced while the system is OFF When this occurs you will be prompted to PRESS F1 TO BOOT THE SYSTEM AND REBUILD THE REPLACED DRIVE OR PRESS F2 TO BOOT THE SYSTEM AND NOT REBUILD THE DRIVE S A CAUTION Pressing F2 will cause permanent data loss to the entire logical drive F2 should be pressed only if all of the drives have been replaced or if complete data loss is desired Replacing Hot Pluggable Hard Drives The front access drive bay area is located behind the front bezel door and can hold up to four half height hot pluggable hard drives Be are gedy levers are in Ihe ful open podion ho incu a cored lach while na aling Figure 2 9 Replacing a Hot Pluggable Hard Drive To Remove Drive 1 Press the releases on the ejector levers and swing levers out as shown This will pull the drives out of the backplane connector 2 Slide th
20. to the secondary address Fixed disk drive error External and internal SCSI drives are both configured to Port 1 Cooling fan failure internal temperature alert or open cover This message appears whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress Intermittent drive failure and or possible loss of data Action Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Re configure drives Inspect for cooling fan failure or open cover No action necessary If this message appears and drive X has not been replaced this indicates an intermittent drive failure This message also appears once immediately following drive replacement whenever data must be restored from backup Continued Error Code Beeps 1780 Disk 0 Failure None 1781 Disk 1 Failure None 1782 Disk Controller Failure None 1784 Drive Array Drive Failure Physical Drive 1785 Drive Array not Configured None None 1786 Drive Array None Recovery Needed The following drive s need Automatic Data Recovery Drive X Select F1 to continue with recovery of data to drive s Select F2 to continue without recovery of data to drive s 1787 Drive Array Operating in Interim Recovery Mode Physical drive replacement needed Drive
21. wide Use Compaq SIMMs or JEDEC compliant SIMMs that conform to this parity scheme only The following table shows typical memory configurations for the Compaq ProLiant 4500 Server Table 2 2 Example of SIMM Upgrade Combinations System Board Expansion Board Total Memory Bank 1 Bank 2 Bank 3 Bank 4 16 MB 4x4 MB 32 MB 4x8 MB 64 MB 4x8 MB 4x8 MB 64 MB 4x16 MB 128 MB 4x16 MB 4x16 MB 128 MB 4x32 MB 128 MB 4x8 MB 4x8 MB 4x8 MB 4x8 MB 192 MB 4x32 MB 4x16 MB 192 MB 4x16 MB 4x16 MB 4x16 MB 256 MB 4x64 MB 512 MB 4x64 MB 4x64 MB 512 MB 4x32 MB 4x32 MB 4x32 MB 4x32 MB 1024 MB 4x64 MB 4x64 MB 4x64 MB 4x64 MB Maintenance and Service Guide 2 14 Removal and Replacement Procedures System Board re Figure 2 15 Removing the System Board 1 Remove all option boards Remove middle chassis brace Remove processor board and memory board Remove retaining screws and push the three I O panel release tabs 2 3 4 Disconnect all cables from system board 5 6 Slide board toward front of chassis approximately 0 4 inches 1 cm and lift board out 7 Reverse steps to replace system board NOTE Be sure the switch settings on SW1 are set to the Tower configuration Maintenance and Service Guide Removal and Replacement Procedures 2 15 S12 Diskete Drive Connecti Fast Wide 30 5 1 2 Connector Fast 3051 2 Connector Figure 2 16 System Board Connectors Processor Board Figure 2 17 Removing the Processor Board
22. 0 001 SYSTEM COMPONENTS 24 Power Supply 188406 001 25 Redundant Power Supply 488 W Option 163828 001 BOARDS 26 System I O Board 188414 001 27 Processor Board 5 100 MHz 184793 001 28 Hot Pluggable Drive Backplane Board Wide SCSI 188490 001 29 Pass Thru Board Wide SCSI 199612 001 MEMORY 30 Memory Expansion Board 139947 001 31 4 MB SIMM 80ns 118741 001 8 MB SIMM 80ns 128954 001 16 MB SIMM 80ns 139143 001 32 MB SIMM 80ns 139949 001 4 MB SIMM 70ns 141754 001 8 MB SIMM 70ns 141755 001 16 MB SIMM 70ns 149947 001 32 MB SIMM 70ns 149948 001 64 MB SIMM 70ns 188489 001 4 MB SIMM 60ns 139139 001 Continued Maintenance and Service Guide 1 4 Illustrated Parts Catalog Spares Parts List Compaq ProLiant 4500 Continued Item Description 8 MB SIMM 60ns 16 MB SIMM 60ns 32 MB SIMM 60ns MASS STORAGE 33 550 MB Pluggable Fast SCSI 2 Drive 34 1 05 GB Pluggable Fast SCSI 2 Drive 35 2 1 GB Pluggable Fast SCSI 2 Drive 36 4 3 GB Pluggable Fast SCSI 2 Drive 37 2 1 GB Pluggable Fast Wide SCSI 2 Drive 38 4 3 GB Pluggable Fast Wide SCSI 2 Drive 39 _Hot Pluggable Tray Adapter Fast Wide SCSI 2 40 _Hot Pluggable Tray Adapter Fast SCSI 2 41 Tray Load CD ROM Drive 42 1 44 MB 3 5 Diskette Drive Standard 43 1 44 MB 3 5 Diskette Drive Option 44 1 2 MB 5 25 Diskette Drive 45 2 8 GB DAT Drive 46 525 MB ACA Tape Drive 47 4 16 GB TurboDAT Drive 48 TurboDAT Autoloader 49 1 2 GB Tape Drive CABLE KITS 50 LED Cab
23. 2 If cables are connected replace the drive 3 If you do not want to replace the drives now press F2 Run the System Configuration Utility and Diagnostics and correct Run the System Configuration Utility and Diagnostics and correct Continued Error Code Beeps 1792 Drive Array Reports Valid Data Found in Array Accelerator Data will automatically be written to drive array None 1793 Drive Array Array Accelerator Battery Depleted Data Lost Error message 1794 also displays None 1794 Drive Array Array Accelerator Battery Charge Low Array Accelerator is temporarily disabled Array Accelerator will be re enabled when battery reaches full charge 1795 Drive Array Array Accelerator Configuration Error Data does not correspond to this drive array Array Accelerator is temporarily disabled None None Probable Source of Problem This indicates that while the system was in use power was interrupted while data was in the Array Accelerator memory Power was then restored within eight to ten days and the data in the Array Accelerator was flushed to the drive array This indicates that while the system was in use power was interrupted while data was in the Array Accelerator memory Array Accelerator batteries failed Data in Array Accelerator has been lost This is a warning that the battery charge is below 75 Posted writes are disabled This indicates that while the
24. 2 16 2 17 2 18 2 18 2 19 2 20 2 21 Maintenance and Service Guide viii Contents Chapter 3 DIAGNOSTIC TOOLS Utility Access 3 1 POWER ON SELF TEST POST 3 2 POST Error Messages 3 3 DIAGNOSTICS DIAGS 3 13 Diagnostic Error Codes 3 13 DRIVE ARRAY ADVANCED DIAGNOSTICS AAD 3 25 C Staring DAAD 85 DAAD Diagnostic Messages 3 26 RAPID RECOVERY SERVICES lt O lt O O OoOO O 385 Automatic Server Recovery L 335 Configuring the Server for Automatic Server Recovery ASR 3 37 Server Health Logs 3 39 System Configuration History Files 3 41 ROMPaq 3 41 Chapter 4 SWITCH AND JUMPER INFORMATION SYSTEM BOARD 4 1 System Maintenance Switch Settings SW1 4 2 SCSI DEVICES he COMPAQ NETFLEX 2 CONTROLLER 4 5 Chapter 5 PHYSICAL AND OPERATING SPECIFICATIONS System Unit Specifications 5 2 Power Supply Specifications 5 3 Redundant Power Supply Specifications 5 4 SIMM Specifications 5 5 Internal Diskette Drives 5 5 CD ROM Specifications 5 6 SMART SCSI Array Controller 5 7 550 MB Pluggable Fast SCSI 2 Drive Specifications 5 7 1 05 GB Pluggable Fast SCSI 2 Drive Specifications 5 7 Maintenance and Service Guide Contents 1X Chapter 5 Continued 2 1 GB Pluggable Drive Specifications 5 8 4 3 GB Pluggable Drive Specifications 5 8 Integrated Fast Wide SCSI 2 Controller 5 8 32 Bit Fast Wide SCSI 2 E Controller 5 9 Integrated Fast SCSI 2 Controller 5 9 32 Bit Fast SCSI 2 Controller 5 9 NetFlex 2 ENET TR Controller 5 10 NetFlex 3 E C
25. 3 14 Advanced VGA Board Test Error Codes Continued Error Code Description Recommended Action 2458 xx Advanced VGA Bit BLT Test The following steps apply to error 2468 xx Advanced VGA DAC Test codes 2458 xx through 2480 xx 2477 xx Advanced VGA Data Path Test 1 Run Setup 2480 xx Advanced VGA DAC Test 2 Replace the system board and re test Table 3 15 NetFlex 2 ENET TR Controller and NetFlex 2 Token Ring Controller Test Error Codes Error Code Description Recommended Action 6000 xx Network card ID failed The following steps apply to error 6001 xx Network card setup failed codes 6000 xx through 6089 xx 6002 xx Network card transmit failed 1 Check the controller installation in 6014 xx Network card Configuration failed the EISA slot 6016 xx Network card Reset failed 2 Check the interrupt type and number setting 3 Check the media connection at the controller and MAU 4 Check the media speed 4 16 and type UTP STP settings 5 Check the MAU cabling or other network components 6 Replace the controller MAU Multistation Access Unit UTP STP Unshielded Twisted Pair Shielded Twisted Pair 6028 xx Network card Internal failed 6029 xx Network card External failed 6089 xx Network card Open failed Maintenance and Service Guide 3 24 Diagnostic Tools Error Code 7000 11 7000 12 7000 13 7000 14 7000 15 7000 21 7000 22 7000 23 7000 24 7000 25 7000 26 7000 27 7000 28 7000 33 7000 34 7000
26. Configuration Utility and correct 2 Replace the coprocessor Continued Diagnostic Tools 3 7 POST Error Messages Continued Error Code 1151 Com Port 1 Address Assignment Conflict 1152 Com Port 2 3 or 4 Address Assignment Conflict 1600 Server Manager R Failure 1610 Temperature violation detected Waiting for system to cool 1611 Fan failure detected 1612 Primary power supply failure 1730 Fixed Disk 0 does not support DMA Mode 1731 Fixed Disk 1 does not support DMA Mode 1740 Fixed Disk 0 failed Set Block Mode command 1741 Fixed Disk 1 failed Set Block Mode command 1750 Fixed Disk 0 failed Identify command 1751 Fixed Disk 1 failed Identify command 1760 Fixed Disk 0 does not support Block Mode Beeps 2S 2S None 2S 2S 2S None None None None None None None Probable Source of Problem Both external and internal serial ports are assigned to COM1 Both external and internal serial ports are assigned to COM2 COM3 or COM4 Server Manager R board failure Error code displays after error message Ambient system temperature too hot Required fan not installed or spinning Primary power supply has failed Fixed disk drive error Fixed disk drive error Fixed disk drive error Fixed disk drive error Fixed disk drive error Fixed disk drive error Fixed disk drive error Action Run the System Configuration Utility and correct
27. D is run the drive starts working again Replace the drive Maintenance and Service Guide 3 34 Diagnostic Tools Physical drive bay X has failed The indicated physical drive has failed Replace this drive Physical drive bay X is undergoing drive recovery This drive is being rebuilt from the corresponding mirror or parity data Normal operations should occur Physical drive bay X was inadvertently replaced The physical drive was incorrectly replaced after another drive failed Replace the drive that was incorrectly replaced and replace the original drive that failed Do not run the System Configuration Utility and try to re configure data will be lost Set configuration command issued The configuration of the IDA 2 has been updated The array accelerator board remains disabled until it is reinitialized Run the System Configuration Utility to reinitialize the array accelerator board Soft Firmware Upgrade required DAAD has determined that your controller is running firmware that has been soft upgraded by the Compaq Upgrade Utility However the firmware running is not present on all drives This could be caused by the addition of new drives in the system Run the Compaq Upgrade Utility to place the latest firmware on all drives Threshold for drive bay X violated This message indicates that a monitor and performance threshold for this drive has been violated Check for the particular threshold that has been violate
28. IY Figure 2 21 Removing the Rear Fan 1 Remove processor board s and memory expansion board 2 Disconnect fan cable from the system board 3 Remove retaining screw and lift fan out 4 Remove plastic board guide and mount on replacement fan 5 Reverse steps to replace rear cooling fan Maintenance and Service Guide Lower Front Fan Removal and Replacement Procedures 2 19 Figure 2 22 Removing the Lower Front Fan Assembly 1 Remove middle brace Remove processor board s Disconnect fan cable from the system board 2 3 4 Remove retaining screws 3 5 Lift fan assembly out 6 Reverse steps to replace fan assembly Maintenance and Service Guide 2 20 Removal and Replacement Procedures Plenum Fan Figure 2 23 Removing the Plenum Fan 1 Disconnect fan cable from the backplane board 2 Remove retaining screw 3 Lift fan out 4 Reverse steps to replace rear cooling fan Maintenance and Service Guide Removal and Replacement Procedures 2 21 Battery Clock Module Figure 2 24 Removing the Battery Clock Module AN WARNING The battery clock module contains a lithium battery that may explode if mishandled Do not abuse recharge disassemble or dispose of in fire or heat above 90 C incinerate or expose to water or fire Use only replacement battery clock modules supplied by Compaq Computer Corporation Part No 149344 001 Disposal of the battery clock module should be a
29. Important Guidelines About Replacing Hot Pluggable Hard Drives When a drive configured for fault tolerance is replaced the replacement drive will automatically begin being restored when it is installed When a drive is in the process of being restored the On line LED will flash green The LED will continue to flash until the drive is completely restored Drive Falure Figure 2 8 Hot Pluggable Hard Drive LED Indicators When replacing Hot Pluggable hard drives these guidelines must be followed m Never remove more than one drive at a time When a drive is replaced the controller uses data from the other drives in the array to reconstruct data on the replacement drive If more than one drive is removed a complete data set is not available to reconstruct data on the replacement drive s m Never remove a working drive when another drive has failed Drives that have been failed by the controller are indicated by the amber Drive Failure LED on the drive tray Permanent data loss will occur if a working drive is removed when replacing a failed drive Maintenance and Service Guide 2 8 Removal and Replacement Procedures m Never remove a drive while another drive is being rebuilt A drives On line LED will be flashing green whenever it is being rebuilt A replaced drive is restored from data stored on the other drives m Never turn a ProLiant Storage System off while the Server controlling it is powered on Doing so will cause the server
30. The following steps apply for 8601 Xx error codes 1 Replace with a working pointing device and re test 2 Replace the system board and re test DRIVE ARRAY ADVANCED DIAGNOSTICS DAAD Drive Array Advanced Diagnostics DAAD is a DOS based tool designed to run on all Compaq products that contain a Smart SCSI Array Controller using Fast SCSI 2 Drives The error messages and codes listed include all codes generated by Compaq products Your system will generate only those codes that are applicable to your configuration and options The two main functions of DAAD are to collect all possible information about the array controllers in the system and to offer a list of all detected problems NOTE Refer to the Drive Array Advanced Diagnostics User Guide for complete details and procedures about this diagnostic tool DAAD works by issuing multiple commands to the array controllers to determine if a problem exists This data can then be saved to a file and for severe situations this file can be sent to Compaq for analysis In most cases DAAD will provide enough information to initiate problem resolution immediately NOTE DAAD does not write to the drives or destroy data It does not change or remove configuration information Starting DAAD To start DAAD 1 Insert the DAAD diskette into drive A and reboot the system If you are at the DOS prompt enter the following A DAAD 2 A dialog box displays indicating the version of DAAD instal
31. Times Track to Track high low 3 ms 6 ms 3 ms 10 ms Average high low 169 94 ms 148 3 ms 95ms Settling Time 15 ms 15 ms Latency Average 100 ms 84 ms Cylinders high low 80 80 80 40 Read Write Heads Two Two Maintenance and Service Guide 5 6 Physical and Operating Specifications CD ROM Specifications Capacity Data Transfer Rate Sustained Asynchronous Synchronous Access Times Full Stroke One Third Stroke Cache Buffer Audio Output Level Line Out Headphone Weight External CD ROM Internal CD ROM Dimensions w x h x d excluding projections External CD ROM Internal CD ROM Maintenance and Service Guide 680 MB or greater dependent on disc format 300 or 150 Kbytes sec 2 5 MB sec 4 0 MB sec 520 ms 290 ms 256 Kbytes minimum 0 7 VRMS at 47 kohms 0 55 VRMS at 32 ohms at maximum volume 6 Ib 6 oz 2 85 kg 1 Ib 2 oz 1 25 kg 7 01 x 1 9 x 1 3 in 17 8 x 4 9 x 3 3 cm 5 9 x 1 7 x 0 8 in 14 9 x 4 3 x 2 1 cm Physical and Operating Specifications 5 7 Table 5 7 SMART SCSI Array Controller Drives Supported Up to 14 Data Transfer Method 32 Bit Bus Master Maximum Transfer Rate on EISA Bus 33 MB s Simultaneous Drive Transfer Channels 2 Reliability Features Drive Mirroring RAID 1 Yes Data Guarding RAID 2 Yes Distributing Data Guarding RAID 5 Yes N 1 Distributed Data Guarding Yes On Line Spare Yes Mirrored with Data Striping RAID 10 Yes Drive Failure Alert System LED Indicators Cache M
32. X None Probable Source of Problem Hard drive format error Hard drive format error Hard disk drive circuitry error Defective drive and or cables Configuration error Interim Data Recovery mode Data has not been recovered yet Hard drive X failed or cable is loose or defective Following a system restart this message reminds you that drive X is defective and fault tolerance is being used Diagnostic Tools 3 9 POST Error Messages Continued Action Run Diagnostics Replace failed assembly as indicated or contact your service provider Run Diagnostics Replace failed assembly as indicated or contact your service provider Run Diagnostics Replace failed assembly as indicated or contact your service provider Check for loose cables Replace defective drive X and or cable s Run the System Configuration Utility and correct Press F1 key to allow Automatic Data Recovery to begin Data will automatically be restored to drive X now that the drive has been replaced or now seems to be working Or Press the F2 key and the system will continue to operate in the Interim Data Recovery mode 1 Replace drive X as soon as possible 2 Check loose cables 3 Replace defective cables Continued Maintenance and Service Guide 3 10 Diagnostic Tools POST Error Messages Continued Error Code Beeps 1788 Incorrect None Drive Replaced Drive X Drive s were incorrectly replaced Drive Y Se
33. ccomplished within compliance of local regulations or returned to Compaq Computer Corporation by established parts return methods NOTE After replacing the battery the Compaq System Configuration Utility must be run Maintenance and Service Guide Chapter 3 3 1 DIAGNOSTIC TOOLS This chapter describes software and firmware diagnostic tools available for the Compaq Server products These include m Power On Self Test POST m Diagnostics DIAGS m Drive Array Advanced Diagnostics DAAD m Automatic Server Recovery m ROMPag utilities to upgrade flash ROMs Utility Access The SmartStart Installation Program CD contains the SmartStart program and many of the Compaq utilities needed to maintain your system including m System Configuration Utility m Drive Array Advanced Diagnostics Utility m ROMPag Firmware Upgrade Utilities NOTE The Diagnostics Utility is shipped on a separate diskette A CAUTION Do not select the Automatic Configuration when running the SmartStart Installation Program CD This will result in data loss to the entire system There are several ways to access these utilities 1 Run the Utilities on the System Partition If the system was installed using the SmartStart utility the Compaq utilities will automatically be available on the system partition The system partition could also have been created during a manual system installation To run the utilities on the system partition boot the system an
34. cess 9 0 ms 9 0 ms Table 5 12 Compaq Integrated Fast Wide SCSI 2 Controller Drives Supported Up to 7 total internal and external 32 bit bus master 10 MB sec 33 MB sec Active termination 1 external 2 internal Physical and Operating Specifications 5 9 Table 5 13 Compaq 32 Bit Fast Wide SCSI 2 E Controller Dimensions Height 4 5 in 11 43 cm Depth 0 375 in 0 95 cm Width 10 5 in 26 67 cm Total Weight 7 13 oz 205 g Drives Supported Up to 7 total internal and external Data Transfer Method 32 bit bus master SCSI Channel Transfer Rate 10 MB sec Maximum Transfer Rate on EISA Bus 33 MB sec SCSI Termination Active termination SCSI Connectors 1 external 2 internal Table 5 14 Compaq Integrated Fast SCSI 2 Controller Drives Supported Up to 7 total internal and external Data Transfer Method 32 bit bus master SCSI Channel Transfer Rate 10 MB sec Maximum Transfer Rate on EISA Bus 33 MB sec SCSI Termination Active termination SCSI Connectors 1 external 2 internal Table 5 15 Compaq 32 Bit Fast SCSI 2 Controller Dimensions Height 4 5 in 11 43 cm Depth 0 375 in 0 95 cm Width 10 5 in 26 67 cm Total Weight 7 13 oz 205 g Drives Supported 7 Data Transfer Method 32 bit bus master SCSI Bus Transfer Rate maximum 10 MB sec Maximum Transfer Rate on EISA 33 MB sec Bus SCSI Termination SCSI Connectors Active termination 1 external 2 internal Maintenance and Service Guide 5 10 Physical and Operating Specificatio
35. d Threshold violations for drive bay X This is a list of the individual thresholds that have been violated for this drive The drive may need to be replaced Run the Compaq Diagnostics Utility to determine if the drive has been initialized and the threshold violation warrants drive replacement Unknown disable code A code was returned from the array accelerator board that DAAD does not recognize Call your Authorized Compaq Reseller for the latest version of DAAD Warning bit detected A monitor and performance threshold violation may have occurred The status of a logical drive may not be OK Check the other error messages for an indication of the problem Maintenance and Service Guide Diagnostic Tools 3 35 Wrong Accelerator This could mean that either the board was replaced in the wrong slot or placed in a system that was previously configured with another board type Included with this message is a message indicating the type of adapter sensed by DAAD and a message indicating the type of adapter last configured in EISA nonvolatile RAM Check the diagnosis screen for other error messages Run the System Configuration Utility to update the system configuration RAPID RECOVERY SERVICES The Compaq ProLiant provides rapid recovery services for diagnosing and recovering from errors These tools are available for local and remote diagnosis and recovery The following topics are discussed here m Automatic Server Recovery ASR
36. d no parity However additional setup not outlined in this document may be required and functionality may be reduced ASR Security The standard Compaq ProLiant security password features function differently during Automatic Server Recovery 2 than during a typical system startup During ASR the system will not prompt for the Power On Password This allows the ASR to restart the Operating System or Compaq Utilities without user intervention To maintain system security the Server should be set to boot in Network Server Mode an option in the System Configuration Utility This option ensures that the Server keyboard is locked until you enter the Keyboard Password You should also select an Administrator Password an option in the System Configuration Utility During attended ASR local or remote you must enter this Administrator Password before any modifications can be made to the Server configuration Maintenance and Service Guide Diagnostic Tools 3 39 Server Health Logs The Server Health Logs contain information to help identify and correct any Server failures and correlate hardware changes with Server failure The Server Health Logs are stored in nonvolatile RAM and consist of the Critical Error Log and the Revision History Table If errors occur information about the errors is automatically stored in the Critical Error Log Whenever boards or components that support revision tracking are updated to a new revision the Rev
37. d press F10 when the cursor moves to the upper right corner of the screen If the cursor does not move to the upper right corner of the screen the system partition does not exist Then select the utilities from the menu as described below The ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities menu 2 Run the Utilities on the System Diskette The utilities can also be run from their individual diskettes If you have a utility diskette newer than the version on the SmartStart CD use that diskette You may also create a diskette version of the utility from the SmartStart CD To create diskette versions of the utilities from the CD E Boot the SmartStart CD m Select the Manual Configuration and Server Utilities button Maintenance and Service Guide 3 2 Diagnostic Tools m Select the Create Diskettes from CD menu item m Select the diskette you would like to create from the list and follow the instructions on the screen to create the diskette 3 Boot the SmartStart CD m Select the Manual Configuration and Server Utilities button m Select the utility wanted from the menu m The System Configuration Utility is available under the System Configuration menu item m The Drive Array Diagnostics Utility is available under the Diagnostics and Utilities menu m The ROMPaq Firmware Upgrade Utilities can be run only from the System Partition or from the ROMPag diskette See steps 1 and 2
38. e Hot Pluggable hard drive out Maintenance and Service Guide Removal and Replacement Procedures 2 9 To Install a Drive 1 Slide the hot pluggable hard drive all the way into the drive cage 2 Swing the ejector levers in to seat the drive tray s connector into the backplane connector Cable Folding and Routing Diagrams A CAUTION When routing cables always make sure that the cables are not in a position where they will be pinched or crimped Cable Diagram for Diskette Drive Figure 2 10 Diskette Drive Cable Spares Part No 143706 001 Maintenance and Service Guide 2 10 Removal and Replacement Procedures Cable Diagram for Removable Media Storage Devices 2 Device with Termination Park ho 14572 0001 Figure 2 11 Removable Media Storage Device Cable Spares Part No 148728 001 Cable Diagram for Internal Fast Wide SCSI 2 Device and Removable Media Storage Devices Figure 2 12 Internal SCSI Cables Spares Part No 199606 003 Spares Part No 148728 001 Maintenance and Service Guide Removal and Replacement Procedures 2 11 IMPORTANT All SCSI hard drives on the same SCSI bus must be internal within the server or in an external storage system but not both A configuration with both internal and external SCSI hard drives requires more than one single channel SCSI controller A multi channel controller such as the Compaq SMART SCSI Array Controller supports both internal and external SCSI hard drives on
39. e Revision History Table which contains the hardware version number of the system board and any other EISA or PCI boards providing ART compatible revision information The Revision History is provided in the following format in Table 3 19 Table 3 19 Revision History Format Values Functional Revision Level A to BC Assembly Version 1 Original Assembly 2 Second Generation Assembly 3 Third Generation Assembly 4 Fourth Generation Assembly The Revision History Table is stored in nonvolatile RAM and is accessed through Diagnostics Inspect Compaq Insight Manager and the optional Compaq Server Manager R The Revision History Table feature allows precise identification of the components in a Server The table is updated when the system ROM detects a board version change in an EISA or PCI Maintenance and Service Guide Diagnostic Tools 3 41 expansion slot The table also contains complete version information on the previous configuration This feature allows correlation of hardware changes with Server failure The following information is stored in the Revision History Table m Type of board System EISA or PCI m Slot number m Expansion board ID m Version System Configuration History Files The System Configuration History Files part of the ART feature allow you to review modifications to the system configuration If a change has been made to the configuration file the System Configuration Utility will keep a history o
40. emory for Accelerator 4 MB Mirrored Batteries Yes Battery without Power Yes Charge Trickle Table 5 8 550 Megabyte Pluggable Fast SCSI 2 Drive Specifications Capacity 558 5 MB Block Size 512 Bytes Interface Single Ended Fast SCSI 2 Synchronous Transfer Up to 10 MB Buffer Size 256 Kbytes RPM 5400 rom Average Access 10 5 ms Table 5 9 1 05 Gigabyte Pluggable Fast SCSI 2 Drive Specifications Capacity 1050 1 MB Block Size 512 Bytes Interface Single Ended Fast SCSI 2 Synchronous Transfer Up to 10 MB Buffer Size 256 Kbytes RPM 5400 rom Average Access 10 5 ms Maintenance and Service Guide 5 8 Physical and Operating Specifications Table 5 10 2 1 Gigabyte Pluggable Drive Specifications Data Transfer Method SCSI Channel Transfer Rate Maximum Transfer Rate on EISA Bus SCSI Termination SCSI Connectors Maintenance and Service Guide Fast SCSI 2 Fast Wide SCSI 2 Capacity 2104 3 MB 2104 3 MB Block Size 512 Bytes 512 Bytes Interface Single Ended Fast SCSI 2 Single Ended Fast Wide SCSI 2 Synchronous Up to 10 MB Up to 20 MB Transfer Buffer Size 256 Kbytes 256 Kbytes RPM 6400 rom 7200 rom Average Access 9 5 ms 9 0 ms Table 5 11 4 3 Gigabyte Pluggable Drive Specifications Fast SCSI 2 Fast Wide SCSI 2 Capacity 4293 6 MB 4293 6 MB Block Size 512 Bytes 512 Bytes Interface Single Ended Fast SCSI 2 Single Ended Fast Wide SCSI 2 Synchronous Up to 10 MB Up to 20 MB Transfer Buffer Size 512 Kbytes 512 Kbytes RPM 7200 rom 7200 rom Average Ac
41. enance and Service Guide Beeps None None None None 2L 2S None None Probable Source of Problem Array Accelerator is defective or has been removed Hard parity error while reading data from posted writes memory Hard parity error while writing data to posted writes memory Volume failed due to loss of data in posted writes memory Power is cycled Temperature too hot Processor fan not installed or spinning A configuration error occurred during POST As indicated to continue 3 12 Diagnostic Tools Action 1 Check that the Array Accelerator is properly seated 2 Run the System Configuration Utility to re configure the Compaq IDA 2 without the Array Accelerator Enable Array Accelerator Enable Array Accelerator Press F1 to continue with logical drives disabled or F2 to accept data loss and re enable logical drive Check fans Press F10 to run System Configuration Utility Press the F1 key Diagnostic Tools 3 13 DIAGNOSTICS DIAGS Diagnostic error codes occur if the system recognizes a problem while running the Diagnostics program These error codes help identify possible defective subassemblies Tables 3 2 through 3 17 list possible error codes a description of the error condition and the action required to resolve the error condition In each case the Recommended Action column lists the steps necessary to correct the problem After completing each st
42. ep run the Diagnostics program to verify whether the error condition has been corrected If the error code reappears perform the next step then run the Diagnostics program again Follow this procedure until the Diagnostics program no longer detects an error condition If you encounter an error condition complete the following steps before starting problem isolation procedures 1 Ensure that there is proper ventilation The computer should have approximately 12 inches 30 5 cm clearance at the front and back of the system unit 2 Turn off the computer and peripheral devices 3 Disconnect any peripheral devices other than the monitor and keyboard Do not disconnect the printer if you want to test it or use it to log error messages 4 Delete the power on password if set You will know that the power on password is set when a key icon appears on the screen when POST completes If this occurs you must enter the password to continue To delete the password type the current password and press the Enter key 5 If you do not have access to the password you must disable the power on password by using the Password Disable switch on the system board 6 Install a loopback plug when instructed to by Diagnostics Part Number 142054 001 7 Run the latest version of Diagnostics Table 3 2 Primary Processor Test Error Codes Error Code Description Recommended Action 101 xx CPU test failed Replace the processor board and re test 103 xx
43. er has firmware version 2 30 or 2 31 Replace the drive Maintenance and Service Guide 3 30 Diagnostic Tools Drive Monitoring features are unattainable DAAD was unable to get the monitor and performance data due to a fatal command problem such as drive time out or was unable to get the data due to these features not being supported on the controller Check for other errors time outs etc If no other errors occur upgrade the firmware to a version that supports monitor and performance if desired Drive Monitoring is NOT enabled for drive bay X The monitor and performance features have not been enabled Run the Compaq Diagnostics Utility 8 05 or higher to initialize the monitor and performance features Drive time out occurred on physical drive bay X DAAD issued a command to a physical drive and the command was never acknowledged The drive or cable may be bad Check the other error messages on the Diagnostics screen to determine resolution Drive bay X firmware needs upgrading The firmware on this physical drive is below the latest recommended version Call your Authorized Compaq Reseller to obtain the latest upgraded firmware Drive bay X has invalid M amp P stamp The physical drive has invalid monitor and performance data present Run the latest Compaq Diagnostics Utility to properly initialize this drive Drive X indicates position Y This message indicates which physical drive appears to be scrambled or in the w
44. er off Figure 2 1 Power Supply Interlock Defeat Maintenance and Service Guide Removal and Replacement Procedures 2 3 REMOVAL AND REPLACEMENT PROCEDURES Front Bezel Door Side Access Panel AN WARNING High voltage present Extreme care must be taken when running the Compag ProLiant 4500 Server without the system unit cover on Figure 2 2 Opening Front Bezel Door 1 Unlock front bezel door and swing open Hilm 1 T z E Figure 2 3 Removing the Side Access Panel 2 Loosen slotted thumb screws at front panel Maintenance and Service Guide 2 4 Removal and Replacement Procedures 3 Slide the side access panel forward and then lift out 4 Reverse steps for replacing side access panel System Unit Cover d i er pTi 1 aL i AL Figure 2 4 Removing the Front Bezel Door 1 Lift and remove the front bezel door A aa A i on i fai Figure 2 5 Removing the System Unit Cover 2 Unscrew and remove screws at front panel 3 Slide system unit cover forward and then up 4 Reverse steps for replacing system unit cover Maintenance and Service Guide Removal and Replacement Procedures 2 5 Mass Storage Devices The Compaq ProLiant 4500 Server contains two areas for mass storage devices the removable media area and the hot pluggable hard drive bays Figure 2 6 Mass Storage Device Locations and Bay Numbers Removable Media Storage Devices Table
45. erent drive bay Look for the messages that indicate which drives have been moved If none appear and drive swapping did not occur run the System Configuration Utility to configure the controller and nonvolatile RAM Do not run the System Configuration Utility if you believe drive swapping has occurred Controller needs replacing DAAD Error 102 The IDA firmware is less than version 0 96 Replace the controller as soon as possible Controller needs replacing DAAD Error 104 The Intelligent Array Expansion System firmware is less than version 1 14 Replace the controller as soon as possible Controller reported POST error Error Code x The controller returned an error from its internal Power On Self Tests Replace the controller Controller restarted with a signature of zero DAAD did not find a valid configuration signature to use to get the data Nonvolatile RAM may not be present unconfigured or the signature present in nonvolatile RAM may not match the signature on the controller Run the System Configuration Utility to configure the controller and nonvolatile RAM Disable command issued Posted writes have been disabled by the issuing of the Accelerator Disable command This occurred because of an operating system device driver Restart the system Run the System Configuration Utility to reinitialize the array accelerator board Drive bay X needs replacing DAAD Error 102 The 210 megabyte hard drive installed in the comput
46. es subassembly module level removal and replacement procedures for the Compaq ProLiant 4500 Family of Servers After completing all necessary removal and replacement procedures run the DIAGNOSTICS program to verify that all components operate properly NOTE Refer to the support software guide for procedures on using the Compaq System Configuration utility when installing or removing expansion boards mass storage devices and Extended Industry Standard Architecture EISA options To service Compaq ProLiant 4500 Servers you need Torx T 15 screwdriver Power Supply Service Maintenance Key Ethernet loopback plug NetFlex loopback plug System Configuration software Diagnostics software Drive Array Advanced Diagnostics software ELECTROSTATIC DISCHARGE INFORMATION A discharge of static electricity can damage static sensitive devices or microcircuitry Proper packaging and grounding techniques are necessary precautions to prevent damage To prevent electrostatic damage observe the following precautions m Transport products in static safe containers such as conductive tubes bags or boxes m Keep electrostatic sensitive parts in their containers until they arrive at static free stations m Cover work stations with approved static dissipating material Provide a wrist strap connected to the work surface and properly grounded tools and equipment E Keep work area free of non conductive materials such as ordinary plastic assembly aids a
47. ette Drives CD ROM Drives SIMMs Fast SCSI 2 Controller Fast Wide SCSI 2 Controller Drive Array Pairs NetFlex 2 Controller NetFlex 3 Controller Maintenance and Service Guide Table 5 1 System Unit Specifications Dimensions Height Depth Width feet retracted Width feet extended Weight Input Requirements Nominal Line Voltage Range Line Voltage Line Frequency Rated Input Current Power Supply Standard Redundant Temperature Range Operating Shipping Heat Relative Humidity noncondensing Operating Nonoperating Maximum Wet Bulb Temperature Maintenance and Service Guide 25 80 in 22 40 in 8 75 in 16 15 in 59 8 Ib 100 120 VAC 90 to 132 VAC 50 60 Hz 8A 490 W 490 W 50 to 93 F 22 to 140 F 2696 BTU hr 20 to 80 5 to 90 101 7 F 5 2 Physical and Operating Specifications 65 3 cm 56 9 cm 22 2 cm 41 0cm 27 09 kg 220 240 VAC 180 to 255 VAC 50 60 Hz 4A 540 W 540 W 10 to 35 C 30 to 60 C 2696 BTU hr 20 to 80 5 to 90 38 7 C Physical and Operating Specifications 5 3 Table 5 2 Power Supply Specifications Input Specifications Nominal Line Voltage 100 to 120 VAC 220 to 240 VAC Range Input Line 90 to 132 VAC 180 to 255 VAC Frequency Range 47 to 63 Hz 47 to 63 Hz Power Factor 0 95 0 95 Input Power 825 W 900 W Input Current 10 0 A at 120 VAC 5 0 A at 240 VAC Inrush Current 50 A at 132 VAC cold start 100 A at 255 VAC cold start Holdup Time 20 ms
48. exceed the Server Administrator can dial in using specified number of recovery Compag Insight Manager or third party attempts the Server will log an error terminal emulator software to remotely to the Server Health Log and boot run the Compaq Utilities to identify the the Compag Utilities from the system source of the fault partition on the hard drive Local Server Administrator runs Compaq Utilities from Server console to identify the source of the fault Figure 3 1 Automatic Server Recovery Maintenance and Service Guide Diagnostic Tools 3 37 Configuring the Server for Automatic Server Recovery ASR When setting up the Server to use Automatic Server Recovery ASR you must set the ASR Timer select the pager number to call specify how you want the Server to recover from critical system faults and specify when to monitor This selection process is accomplished through the SmartStart installation process and can be modified through the Compaq System Configuration Utility The ASR depends on an operating system driver that routinely notifies the ASR hardware that the system is operating properly You should set the ASR Timer to allow the ASR to wait a reasonable period of time before resetting the system and activating the recovery process after a fault occurs If the time between ASR notifications by the driver exceeds the specified time period it will assume a fault has occurred and initiate the recovery process For exa
49. f the system configuration file The System Configuration Utility stores the three most recent configurations The most recent configuration of the System Configuration History Log can be displayed and printed using the Inspect Utility All three versions can be printed for historical purposes or reinstalled through the Maintain Configuration Utility feature of the System Configuration Utility ROMPagq The use of flash ROM in the Compaq ProLiant and in certain options controllers allows the firmware BIOS to be upgraded with system or option ROMPag utilities To upgrade the ROM insert the ROMPaq diskette into drive A and cold boot the system The ROMPag utility will then check the system and provide a choice if more than one exists of ROM revisions that the system can be upgraded to This procedure is the same for both system and option ROMPag utilities A CAUTION Do not turn the power off during a firmware upgrade A loss of power during upgrade may corrupt the upgrade Maintenance and Service Guide Chapter 4 4 1 SWITCH AND JUMPER INFORMATION This chapter provides switch and jumper information for the Compaq ProLiant 4500 Server System Board Switch SW1 is a six position switch bank S1 S6 that controls the security features and configuration of the computer Figure 4 1 Location of ProLiant 4500 System Board Switches Maintenance and Service Guide 4 2 Switch and Jumper Information System Maintenance Switch SW1 The
50. from zero crossing at 20 ms from zero crossing at 120 VAC 240 VAC General Specifications Full Output Rating To 35 C and 5 000 ft To 32 C and 10 000 ft derate linearly Minimum Load 3 0 A on 5V output 0 5A on 12V output Ambient Temperature Range Operating 50 to 120 F 10 to 55 C Storage 16 to 128 F 30 to 60 C Dielectric Voltage Withstand Input to Output 3000 VAC minute Input to Ground 1500 VAC minute Safety Standard UL 1950 CSA 22 2 950 or CSA 22 2 234 TUV VDE EN 60 950 VDE0805 1 1 92 EMKO TUE 74 SEC 207 94 EMI CISPR Publication 22 Class B BMPT AmtsblVfg 243 1991 CFR 47 Part 15 Class B Meets Requirements in IEC 801 2 IEC 801 3 IEC 801 4 EN50 082 Maintenance and Service Guide 5 4 Physical and Operating Specifications Table 5 3 Redundant Power Supply Specifications Input Specifications Nominal Line Voltage Range Input Line Frequency Range Power Factor Input Power Input Current Inrush Current Holdup Time 100 to 120 VAC 90 to 132 VAC 47 to 63 Hz 0 95 825 W 10 0 A at 120 VAC 50 A at 132 VAC cold start 20 ms from zero crossing at 120 VAC 220 to 240 VAC 180 to 255 VAC 47 to 63 Hz 0 95 900 W 5 0 A at 240 VAC 100 A at 255 VAC cold start 20 ms from zero crossing at 240 VAC General Specifications Full Output Rating Minimum Load To 35 C and 5 000 ft To 32 C and 10 000 ft derate linearly 3 0 A on 5V output 0 5 A on 12V ou
51. ght SIMM sockets on the 512 megabyte Memory Expansion Board Figure 2 14 Removing the SIMM Module 1 2 3 4 5 Remove the side access panel Press the SIMM connector latches outward A Tilt the SIMM module forward B Lift the SIMM module out C To replace the SIMM module reverse these steps IMPORTANT Run Compaq System Configuration Utility if installed memory size has changed A POST error message will be displayed at power up prompting you to run the System Configuration Utility Maintenance and Service Guide Removal and Replacement Procedures 2 13 The following guidelines MUST be followed when installing or replacing memory E SIMMs must be installed in matched sets of four at time for example four 16 megabyte modules Matched SIMMs must be the same size and speed Install SIMM sets in bank 1 first then in bank 2 A CAUTION Use only JEDEC standard SIMMs Non JEDEC SIMMs may adversely affect data integrity NOTE The Compag ProLiant 4500 requires that RAM be installed in increments of four SIMMs at a time The SIMMs must be the same size and speed The specific SIMM bit pattern required to support error checking and coreecting ECC memory is based on the parity scheme one byte data one bit parity The data byte and parity are constructed of DRAMs that are n locations deep by 4 bits wide or 1 bit wide and n can be any number that is n locations deep x 4 bits wide or n locations deep x 1 bit
52. ideo 320 x 200 mode color set 1 test failed 510 xx Video 640 x 200 mode test failed 511 xx Video screen memory page test failed 512 xx Video gray scale test failed 514 xx Video white screen test failed 516 xx Video noise pattern test failed Maintenance and Service Guide 3 18 Diagnostic Tools Error Code 600 xx 601 xx 602 xx 603 xx 604 xx 605 xx 606 xx 607 xx 608 xx 609 xx 610 xx 694 xx 697 xx 698 xx 699 xx Error Code 802 xx 824 xx Table 3 7 Diskette Drive Error Test Codes Description Diskette ID drive types test failed Diskette format failed Diskette read test failed Diskette write read compute test failed Diskette random seek test failed Diskette ID media failed Diskette speed test failed Diskette wrap test failed Diskette write protect test failed Diskette reset controller test failed Diskette change line test failed Pin 34 is not cut on 360 KB diskette drive Diskette type error Diskette drive speed not within limits Diskette drive media ID error Table 3 8 Recommended Action The following steps apply to error codes 600 xx through 698 xx 1 Replace the diskette and re test 2 Check and or replace the diskette power and signal cables and re test 3 Replace the diskette drive and re test 4 Replace the system board and re test The following steps apply to 699 xx error codes 1 Replace the media and re test 2 Run the Configuration utility and re test Monochro
53. ision History Table will be updated Critical Error Log The Critical Error Log records noncorrectable memory errors as well as catastrophic hardware and software errors that typically cause the system to fail This information helps you quickly identify and correct the problem minimizing downtime The log can be viewed through Inspect Utility Diagnostics Utility Compaq Insight Manager or the optional Server Manager R The Diagnostics Utility either resolves the error or suggests corrective action The Critical Error Log identifies and records all the following errors Each error type is briefly explained below When any of these errors are encountered you should run the Diagnostics Utility Table 3 18 Critical Error Log Error Messages Error Message Description Automatic Server Recovery The system detected a data error in base memory Base Memory Parity Error following a reset due to the Automatic Server Recovery ASR Timer expiration Automatic Server Recovery The system detected a data error in extended Extended Memory Parity Error memory following a reset due to the ASR Timer expiration Automatic Server Recovery The system ROM was unable to allocate enough Memory Parity Error memory to create a stack Then it was unable to put a message on the screen or continue booting the Server Automatic Server Recovery The maximum number of system resets due to the Reset Limit Reached ASR timer expiration has been reached resulting in
54. jf NOTICE The information in this guide is subject to change without notice COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING PERFORMANCE OR USE OF THIS MATERIAL This guide contains information protected by copyright No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation 1995 Compaq Computer Corporation All rights reserved Printed in the U S A Compaq Systempro Deskpro Compaq Insight Manager Registered U S Patent and Trademark Office ProSignia Systempro XL ProLiant NetFlex ROMPagq and QVision are trademarks of Compaq Computer Corporation The software described in this guide is furnished under a license agreement or nondisclosure agreement The software may be used or copied only in accordance with the terms of the agreement Product names mentioned herein may be trademarks and or registered trademarks of their respective companies MAINTENANCE AND SERVICE GUIDE Compaq ProLiant 4500 Servers First Edition May 1995 Text Number 188470 001 CHMP 2 O PREFACE This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant Family of Servers Compaq Computer Corporation reserves the right to make changes to Compaq ProLiant 4500 Se
55. lect F1 to continue drive array will remain disabled Select F2 to reset configuration all data will be lost Probable Source of Problem Drives are not installed in their original positions so the drives have been disabled See note below Action Reinstall the drives correctly as indicated Press F1 to restart the computer with the drive array disabled Or Press F2 to use the drives as configured and lose all the data on them NOTE The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive or by noise on the data cable If this message was due to a bad power cable connection but not due to an incorrect drive replacement repair the connection and press F2 Or If this message was not due to a bad power cable connection and no drive replacement took place this could indicate noise on the data cable Check cable for proper routing 1789 Drive Not Responding Physical Drive Check cables or replace physical drive X Select F1 to continue drive array will remain disabled Select F2 to fail drive s that are not responding Interim Recovery Mode will be enabled if configured for fault tolerance 1790 Disk 0 Error None None 1791 Disk 1 Error None Maintenance and Service Guide Cable or hard drive failure Hard drive error or wrong drive type Hard drive error or wrong drive type 1 Check the cable connections
56. led Press the Enter key to continue To exit without continuing press the Esc key Maintenance and Service Guide 3 26 Diagnostic Tools 3 If you continue a Please Wait panel will display indicating that DAAD is identifying the system parameters DAAD gathers all the information it can from all of the array controllers in the system The time it takes to gather this information depends on the size of your system A CAUTION Do not cycle the power because the utility must perform low level operations that if interrupted could cause the controller to revert back to a previous level of firmware if the firmware was soft upgraded 4 Another Please Wait panel will appear to indicate that the utility is identifying the ROM version When this completes the main DAAD screen will display NOTE To generate a DAAD report without starting the interactive portion of the utility enter the following at the DOS prompt DAAD filename where filename is the name of the file or report DAAD Diagnostic Messages The following is a description of the diagnostic messages that may appear in the dialog box of the Diagnosis menu Included with each message is a probable cause and a probable solution or troubleshooting routine To view the problems detected by DAAD select the Diagnosis button If DAAD found no problems a message No Problems Detected will display Accelerator board not detected The IDA 2 board did not detect the presence of
57. les 51 Internal Fast Wide SCSI 2 Cable 23 52 2 Device Internal Cable with Terminator 36 53 Diskette Cable 54 External SCSI Signal Cable 6 55 External 100 Pin to 50 Pin Cable 56 Loop Back Cable 2 CH NIC 57 Loop Back Cable NetFlex 58 2 Channel Ethernet Y Cable KEYBOARDS 59 Keyboard U S English Keyboard U K English Keyboard German Keyboard French Keyboard Italian Keyboard Spanish Keyboard Danish Keyboard Norwegian Keyboard Swedish Finnish Keyboard Swiss Keyboard French Canadian Keyboard Portuguese Keyboard Turkish Keyboard Greek Keyboard Latin American Not Shown Cables shown in chapter 2 of this guide Maintenance and Service Guide Part Number 139140 001 139141 001 139142 001 146799 001 146717 001 199428 001 199584 001 199643 001 199598 001 199656 001 146781 001 142223 201 144207 201 112565 001 112566 001 142074 201 142073 201 199464 201 199466 201 199615 201 148585 001 199606 003 148728 001 143706 001 146776 001 142159 001 142254 001 142054 001 197134 001 160648 101 160648 103 160648 104 160648 105 160648 106 160648 107 160648 108 160648 109 160648 110 160648 111 160648 112 160648 113 160648 114 160648 115 160648 116 Continued Illustrated Parts Catalog 1 5 Spares Parts List Compaq ProLiant 4500 Continued Item Description Keyboard Arabic Keyboard Belgian Keyboard BHCSY Keyboard Hungary Keyboard Polish
58. m Server Health Logs m System Configuration History Files NOTE Please refer to the Compaq On line Help for complete details and procedures about this diagnostic tool Automatic Server Recovery The Automatic Server Recovery ASR feature can be optionally enabled to restart a Server after a critical hardware or software error has occurred If a critical error occurs the Server will record the error information in the Server Health Logs reboot the system and initiate a call to a pager The system can be configured for either automatic recovery or for attended local or remote access to diagnostic and configuration tools NOTE ASR is available only under operating systems using the ASR drivers provided by Compaq Maintenance and Service Guide 3 36 Diagnostic Tools The following chart explains how ASR works Hardware Software error occurs Error logged to the Server Health Logs OS halts normal operation ASR Timer expires Server is reset All memory is tested Bad memory is deallocated to avoid subsequent faults If a modem is installed and paging is enabled the Server Failure Notification pager alert is sent to the Server Administrator Unattended Server boots the OS OR Server boots the Compaq Utilities on the system partition on the hard drive If the Server continues experiencing If a modem is installed ASR puts the hardware software errors and the modem on auto answer so that the number of ASR cycles
59. me Video Board Test Error Codes Description Video memory test failed Monochrome video text mode test failed Maintenance and Service Guide Recommended Action The following steps apply to error codes 802 xx and 824 xx 1 Replace monitor and re test 2 Replace the Advanced VGA board and re test 3 Replace monochrome board and re test 4 Replace the system board and re test Diagnostic Tools 3 19 Table 3 9 Serial Test Error Codes Error Code Description Recommended Action 1101 xx Serial port test failed The following steps apply to error 1109 xx Clock register test failed codes 1101 xx and 1109 xx 1 Check the switch settings on the Serial Parallel Interface board if applicable and re test 2 Replace the Serial Parallel Interface board if applicable and re test 3 Replace the system board and re test Table 3 10 Modem Communications Test Error Codes Error Code Description Recommended Action 1201 xx Modem internal loopback test failed The following steps apply to error 1202 xx Modem time out test failed codes 1201 xx through 1210 xx 1203 xx Modem external termination test failed 1 Refer to the modem documentation for correct setup procedures and re test 1204 xx Modem auto originate test failed 1206 xx Dial multi frequency tone test failed 2 Check the modem line and re test 1210 xx Modem direct connect test failed 3 Replace the modem and re test Maintenance and Service Guide 3 20 Diag
60. mple if the ASR Timer is set to 10 minutes the system will not reset the Server unless 10 minutes elapses with no notification from the driver that the system is operating properly You can select to be paged modem required and what mode the Server will be in when it restarts after a critical error The following sections describe the different reboot options and the system requirements for each level Unattended Recovery For unattended recovery ASR will log the error information to the Critical Error Log reset the Server test all memory automatically de allocate any bad memory blocks found page you if modem is present and paging is selected and attempt to reboot the operating system Often the Server will restart successfully making this the ideal choice for remote locations where trained service personnel are not immediately available The ASR will only attempt the recovery process a limited number of times If the Server continues to experience hardware software errors and the number of recovery cycles exceed the retry limit the Server will log an error to the Critical Error Log and continue to boot the Compaq Utilities from the hard drive The requirements to use this level of the ASR feature are m Operating System with ASR support m ASR configured to load the operating system after reboot m Optional Hayes compatible modem only required for paging Maintenance and Service Guide 3 38 Diagnostic Tools Attended Recovery
61. nd foam packing Always be properly grounded when touching a static sensitive component or assembly Avoid touching pins leads or circuitry Always place drives PCB assembly side down on the foam Use conductive field service tools Maintenance and Service Guide 2 2 Removal and Replacement Procedures PREPARATION PROCEDURES Before beginning any of the removal and replacement procedures complete the following steps 1 Turn the computer and any peripheral devices off 2 Disconnect the AC power cord from the AC outlet then from the server 3 Disconnect all external peripheral devices from the server POWER SUPPLY SAFETY INTERLOCK The Compaq ProLiant 4500 Server is equipped with a safety interlock switch to minimize the risk of exposure to high voltage and maintain proper air flow for cooling of the processor and mass storage devices When the side access panel is removed the power supply is automatically disabled This safety feature can be defeated with a Service Maintenance Key Spares Part Number 148757 001 if power is required when servicing the server with the side access panel removed AN WARNING High voltage present Extreme care must be taken when running the Compaq ProLiant 4500 Server with the system unit cover removed and the safety interlock defeated A CAUTION The Compag ProLiant 4500 Server should always be operated with the system unit cover on Proper cooling will not be achieved with the system unit cov
62. nostic Tools Error Code 1700 xx 1701 xx 1702 xx 1703 xx 1704 xx 1705 xx 1708 xx 1709 xx 1710 xx 1715 xx 1716 xx 1717 xx 1719 xx 1736 xx 1799 xx Table 3 11 Fixed Disk Drive Test Error Codes Description Fixed disk ID drive types test failed Fixed disk format test failed Fixed disk read test failed Fixed disk write read compare test failed Fixed disk random seek test failed Fixed disk controller test failed Fixed disk format bad track test failed Fixed disk reset controller test failed Fixed disk park head test failed Fixed disk head select test failed Fixed disk conditional format test failed Fixed disk ECC test failed Fixed disk drive power mode test failed Drive Monitoring failed Invalid fixed disk drive type failed Error Checking and Correcting Error Code 1800 xx 1803 xx 1805 xx 1806 xx 1808 xx 1823 xx Table 3 12 Recommended Action The following steps apply to error codes 1700 xx through 1799 xx 1 Run the Configuration Utility and verify the drive type 2 Replace the fixed disk drive signal and power cables and re test 3 Replace the fixed disk drive controller and re test 4 Replace the fixed disk drive and re test 5 Replace the system board and re test CD ROM Drive Test Error Codes Description CD ROM ID failed CD ROM Power failed CD ROM Read failed CD ROM SA Media failed CD ROM Controller failed CD ROM random read failed Maintenance and Service Guide
63. ns Table 5 16 Compaq NetFlex 2 ENET TR Controller Dimensions Height 5 1 in 12 9 cm Depth 7 4 in 18 8 cm Width 0 51 in 1 3 cm Total Weight Ethernet Configuration 5 44 oz 150g Token Ring Configuration 5 76 oz 170g Processor TI TMS380C26 Coprocessor TI Packet Blaster TMS380FPA Data Transfer Method 32 bit EISA bus master Maximum Transfer Rate on EISA bus 933 MB sec Standard Network Controller Configuration Ethernet Meets IEEE 802 3 Specifications Supports AUI DB 15 Supports 10BaseT RJ 45 Supports Optional AUI to BNC Adapter Optional Network Controller Configuration Token Ring Meets IEEE 802 5 Specifications on STP cable Meets proposed specifications on STP cable Supports Token Ring Interface 4 or 16 megabit per second data transfer rates Supports STP DB 9 Supports UTP RJ 45 Table 5 17 Compaq NetFlex 3 E Controller Dimensions Height 0 75 in 1 91 cm Length 8 2 in 20 7 cm Width 5 0 in 12 7 cm Total Weight 5 76 oz 159g Network Controller Chipset TI ThunderLAN Data Transfer Method 32 Bit EISA Bus master Interrupts Supported 5 9 10 and 11 LEDs Link and Network Activity Maintenance and Service Guide
64. ntenance and Service Guide vi Preface Locating Additional Information The following documentation is available to support these products User Documentation Compaq Service Quick Reference Guide Service Training Guides Compaq Service Advisories and Bulletins Compaq QuickFind Compaq Insight Manager 2 0 Maintenance and Service Guide CONTENTS Chapter 1 ILLUSTRATED PARTS CATALOG Compaq ProLiant 4500 Server Mechanical Exploded View of the Compaq ProLiant 4500 Components Exploded View of the Compaq ProLiant 4500 Spares Parts List Chapter 2 REMOVAL AND REPLACEMENT PROCEDURES ELECTROSTATIC DISCHARGE INFORMATION PREPARATION PROCEDURES POWER SUPPLY SAFETY INTERLOCK REMOVAL AND REPLACEMENT PROCEDURES Front Bezel Door Side Access Panel System Unit Cover Mass Storage Devices Removable Media Storage Devices Hot Pluggable Hard Drives Important Guidelines About Replacing Hot Pluggable Hard Drives Replacing Hot Pluggable Drives Cable Folding Routing Diagrams Cable Diagram for Diskette Drive Cable Diagram for Removable Media Storage Devices Cable Diagram for Internal Fast Wide SCSI 2 Device Boards Hot Pluggable Drive Backplane Board Memory System Board Processor Board Option Boards Power Supply Miscellaneous Parts Rear Fan Lower Front Fan Plenum Fan Battery Clock Module 1 1 1 1 1 2 1 3 2 1 2 2 pay 23 2 3 2 4 2 5 2 5 2 7 2 7 2 8 2 9 2 9 2 10 2 10 2 11 2 11 2 12 2 14 2 15
65. oSignia VS only 213 System 1S Processor Not Installed None 301 Keyboard Error None 301 Keyboard Error or Test Fixture Installed ZZ 301 Keyboard Error None None Probable Source of Problem Memory module installed incorrectly The speed of the memory is too slow where xx00 expansion board SIMMs are too slow or OOyy system board SIMMs are too slow xx and yy have corresponding bit set Switch not set properly during installation or upgrade Processor in slot x failed Invalid optional cache size System processor configured for slot indicated is missing Keyboard failure Keyboard failure Keyboard failure ZZ represents the Keyboard Scan Code Diagnostic Tools 3 5 POST Error Messages Continued Action Verify placement of memory modules The speed of the memory modules must be 60 or 70 ns Verify the speed of the memory modules installed and replace Verify switch settings Run Diagnostics and replace failed processor Replace cache with 256K cache Install processor in the slot indicated or run the System Configuration Utility to remove the processor from the CFG file Turn off the computer then reconnect the keyboard Replace the keyboard 1 A key is stuck Try to free it 2 Replace the keyboard Continued Maintenance and Service Guide 3 6 Diagnostic Tools POST Error Messages Continued Error Code 303 Keyboard Controller Error
66. of the System Configuration Utility could cause this Run the latest version of System Configuration Utility to configure the controller and nonvolatile RAM Configuration signature mismatch The array accelerator board has been configured for a different IDA 2 board The configuration signature on the array accelerator board does not match the one stored on the IDA 2 board To recognize the array accelerator board run the System Configuration Utility Controller communication failure occurred DAAD was unable to successfully issue commands to the controller in this slot Controller detected CMOS not present The EISA nonvolatile RAM is not configured Run the System Configuration Utility to configure the nonvolatile RAM Maintenance and Service Guide Diagnostic Tools 3 29 Controller firmware needs upgrading The controller firmware is below the latest recommended version Call your Authorized Compaq Reseller to obtain the latest upgraded firmware Controller firmware needs upgrading DAAD Error 102 You have the correct controller however the IDA firmware should be greater than 1 26 Call your Authorized Compaq Reseller to obtain the latest firmware Controller is not configured The controller is not configured If the controller was previously configured and you change drive locations there may be a problem with the placement of the drives DAAD examines each physical drive and looks for drives that have been moved to a diff
67. ontroller 5 10 Maintenance and Service Guide Chapter 1 1 1 ILLUSTRATED PARTS CATALOG This chapter provides the illustrated parts breakdown and a spare parts list for the family of Compaq ProLiant 4500 Servers Figure 1 1 Exploded View of the Compaq ProLiant 4500 Server Mechanical Parts Maintenance and Service Guide 1 2 Illustrated Parts Catalog Figure 1 2 Exploded View of the Compaq ProLiant 4500 Server System Components Maintenance and Service Guide Illustrated Parts Catalog 1 3 Table 1 1 Spares Parts List Compaq ProLiant 4500 Item Description Part Number CHASSIS 1 Chassis 199731 001 2 Hood 148593 001 3 Side Access Panel 148592 001 4 Front Bezel Door 188487 001 5 Speaker 148590 001 6 Power Supply Inter Lock Switch 148583 001 7 Bezel Kit 1 6 1 3 1 2 Height Qty 5 each and Empty Hot 211449 201 Pluggable Drive Cover 8 Foot 148580 001 9 System Fan 148581 001 10 Chassis Brace with Board Guide 3 parts 199732 001 11 Plenum Fan 199728 001 12 Lower Front Fan under drive cage 189916 001 13 Modem Bracket 148723 001 14 Key Lock Assembly 148725 001 15 Thumb Screw Assembly Qty 3 148594 001 16 Front Bezel Guides Qty 5 148724 001 17 Board Guide Lower 148744 001 18 Board Guide for Processor and Memory Rear Fan 199733 001 19 Bezel Switch Cover 148745 001 20 Logo Kit Qty 2 188488 001 21 Drive Guide and Ground Spring Qty 5 each 146771 001 22 Slot Cover Qty 5 141081 001 23 SCSI Cover 19017
68. or 206 Cache Controller Error Maintenance and Service Guide Beeps None None None None None None None None None None None Probable Source of Problem Board replaced but configuration not updated EISA or PCI board not found EISA or PCI board added configuration not updated EISA or PCI board in slot that should contain an ISA board Incomplete System Configuration Processor type or step does not match configuration memory A board was installed that has a different revision date RAM failure RAM failure Cache memory error Option Cache Memory Error Cache controller failure Action Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run the System Configuration Utility and correct Run Diagnostics Run Diagnostics Replace the processor board in the slot indicated Replace the option cache board Run Diagnostics Continued Error Code Beeps 207 Invalid Memory None Configuration Check SIMM Installation 208 Invalid Memory Speed Check SIMM Installation 1L 1S 211 Cache Switch Set Incorrectly None 212 System 1S Processor Failed Mapped out 213 Cache size Error Pr
69. or board Mirrored memory location errors Soft errors occurred when attempting to read the same data from both sides of the mirrored memory Data loss will occur Replace the array accelerator board No configuration for Accelerator Board The array accelerator board has not been configured If the array accelerator board is present run the System Configuration Utility to configure the board Physical Drive bay X error occurred This message displays detailed information on any drive errors that were returned to DAAD while issuing drive commands Check for other error conditions Physical drive bay X has loose cable The array controller could not communicate with this drive at power up This drive has not previously failed Check all cable connections first The cables could be bad loose or disconnected Turn on the system and attempt to reconnect data power cable to the drive If this does not work replace the cable If that does not work the drive may need to be replaced Physical drive bay X is a replacement drive This drive has been replaced This message displays if a drive is replaced in a fault tolerant logical volume If the replacement was intentional allow the drive to rebuild Physical drive bay X is a replacement drive marked OK This drive has been replaced and marked OK by the firmware This may occur if a drive has an intermittent failure for example if a drive has previously failed then when DAA
70. replaced This drive needs to be rebuilt from the mirror drive or the parity data When booting up the system select the F1 rebuild drive option to rebuild the replaced drive Logical Drive X status OVERHEATED The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels and it has shut down to avoid damage Check the fans and the operating environment Logical Drive X status OVERHEATING The temperature of the Intelligent Array Expansion System drives is beyond safe operating levels Check the fans and the operating environment Logical Drive X status RECOVERING A physical drive in this logical drive has failed and has now been replaced The replaced drive is rebuilding from the mirror drive or the parity data Nothing needs to be done Normal operations can occur Maintenance and Service Guide Diagnostic Tools 3 33 Logical Drive X status WRONG DRIVE REPLACED A physical drive in this logical drive has failed The incorrect drive was replaced Replace the drive that was incorrectly replaced Then replace the original drive that failed with a new drive Do not run the System Configuration Utility to re configure you will lose data on the drive Mirror data miscompare Data was found at re initialization in the posted write memory however the mirror data compare test failed resulting in data being marked as invalid Data loss is possible Replace the array accelerat
71. required voltage levels Allow sufficient time for the batteries to recharge 36 hours If the batteries have not recharged after 36 hours replace the battery pack Maintenance and Service Guide 3 28 Diagnostic Tools Battery X not fully charged The battery is not fully charged If 75 of the batteries present are fully charged the array accelerator is fully operational If more than 75 of the batteries are not fully charged allow 36 hours to recharge them Board not attached The IDA 2 board has been configured for use with an array accelerator board but one is currently not attached Locate the original array accelerator board and attach it to the IDA 2 board CMOS present controller not detected EISA nonvolatile RAM has a configuration for an array controller but there is no board in this slot Either a board has been removed from the system or a board has been placed in the wrong slot Place the array controller in the proper slot or run the System Configuration Utility to re configure nonvolatile RAM to reflect the removal or new position Compatibility port problem detected You have the compatibility port configured for this IDA controller When DAAD was verifying this interface a serious problem was detected A hardware problem has occurred and you should replace the IDA controller Configuration signature is zero DAAD detected that nonvolatile RAM contains a configuration signature that is zero Old versions
72. rong drive bay that it was originally configured for Examine the graphical drive representation on DAAD to determine proper drive locations Remove drive X and place it in drive position Y Rearrange the drives according to the DAAD instructions Drive bay X RIS copy mismatch The copies of the RIS on this drive do not match This drive may need to be replaced Check for other errors Drive bay X upload code not readable An error occurred while DAAD was trying to read the upload code information from this drive If there were multiple errors this drive may need to be replaced Duplicate write memory error Data could not be written to the array accelerator board in duplicate due to the detection of parity errors This is not a data loss situation Replace the array accelerator board Maintenance and Service Guide Diagnostic Tools 3 31 Error occurred reading RIS copy from drive bay X An error occurred while DAAD was trying to read the RIS from this drive If there were multiple errors this drive may need to be replaced FYI Drive bay X is non Compaq supplied The installed drive was not supplied by Compaq If problems exist with this drive replace it with a Compaq drive Identify controller data did not match with CMOS The identify controller data from the array controller did not match with the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system tha
73. rvers without notice Symbols The following text and symbols mark special messages throughout this guide AN WARNING Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life A CAUTION Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data IMPORTANT Text set off in this manner presents clarifying information or specific instructions NOTE Text set off in this manner presents commentary sidelights or interesting points of information Technician Notes AN WARNING Only authorized technicians trained by Compaq should attempt to repair this equipment All troubleshooting and repair proce dures are detailed to allow only subassembly module level repair Be cause of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Any indications of component replacement or printed wiring board modifications may void any warranty A CAUTION To properly ventilate your system you must provide at least 12 inches 30 48 cm of clearance at the front and back of the computer Ae CAUTION The computer is designed to be electrically grounded To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Mai
74. sabled The array accelerator board has been permanently disabled It will remain disabled until it is reinitialized using the System Configuration Utility Check the Disable Code field Run the System Configuration Utility to reinitialize the array accelerator board Accelerator status Possible data loss in cache Possible data loss was detected during power up due to all of the batteries being below the sufficient voltage level and no presence of the identification signatures on the array accelerator board There is no way to determine if dirty or bad data was in the cache and is now lost Accelerator status Temporarily disabled The array accelerator board has been temporarily disabled Check the Disable Code field Accelerator status Unrecognized status A status returned from the array accelerator board that DAAD does not recognize Call your Authorized Compaq Reseller for the latest copy of DAAD Accelerator status Valid data found at reset Valid data was found in the posted write memory at re initialization The data will be flushed to disk This is not an error or data loss condition No action needs to be taken Accelerator status Warranty alert A catastrophic problem has occurred with the array accelerator board Refer to the other messages on the Diagnostics screen for the exact meaning of this message Replace the array accelerator board Battery pack X below reference voltage The indicated battery pack is below the
75. separate SCSI buses IMPORTANT All integrated 32 Bit SCSI 2 Controllers must be terminated by connecting one of the following to the Fast SCSI 2 or Fast Wide SCSI 2 connector on the system board Terminated SCSI cable SCSI cable that is also attached to the lower SCSI 2 connector of a hot pluggable backplane 50 pin Active Terminator Spare Part No 169178 001 Boards This section describes how to remove and replace the hot pluggable hard drive backplane board memory modules system processor and option boards Hot Pluggable Drive Backplane Board Figure 2 13 Removing the Backplane Board 1 Label and remove all hard drives A CAUTION Be sure to label the drives before removing so that they can be replaced in their original positions Failure to do so will result in permanent data loss Maintenance and Service Guide 2 12 Removal and Replacement Procedures 2 Remove processor board s 3 Label and disconnect all cables from the backplane board 4 Remove the Pass Thru board 5 Remove retaining screws 8 6 Remove board 7 Reverse steps to replace backplane board Memory The ProLiant 4500 Server comes standard with 16 megabytes of system memory Memory can be expanded to a maximum of 1 024 gigabytes by installing a matched set of four JEDEC 4 8 16 32 or 64 megabyte 60 70 or 80 ns industry standard SIMM modules in the eight SIMM sockets on the system board for a total of 512 megabytes and the ei
76. system was in use power was interrupted while data was in the Array Accelerator memory The data stored in the Array Accelerator does not correspond to this drive array Diagnostic Tools 3 11 POST Error Messages Continued Action No action necessary no data has been lost Perform orderly system shutdowns to avoid data remaining in the Array Accelerator Power was not restored within eight to ten days Perform orderly system shutdowns to avoid data remaining in the Array Accelerator Replace the Array Accelerator board if batteries do not recharge within 36 power on hours 1 Match the Array Accelerator to the correct drive array Or 2 Run the System Configuration Utility to clear the data in the Array Accelerator Continued Maintenance and Service Guide POST Error Messages Continued Error Code 1796 Drive Array Array Accelerator Not Responding Array Accelerator is temporarily disabled 1797 Drive Array Array Accelerator Read Error Occurred Data in Array Accelerator has been lost Array Accelerator is disabled 1798 Drive Array Array Accelerator Write Error Occurred Array Accelerator is disabled 1799 Drive Array Drive s Disabled due to Array Accelerator Data Loss Select F1 to continue with logical drives disabled Select F2 to accept data loss and to re enable logical drives Run System Configuration Utility F10 key RESUME F1 KEY Maint
77. t for each SCSI device The SCSI ID is set by jumpers ID2 ID1 and IDO located on each SCSI device Table 4 2 shows the jumper settings for each SCSI ID and its recommended drive bay The following figure shows the physical locations of jumpers ID2 ID1 and IDO on supported options Maintenance and Service Guide Switch and Jumper Information 4 3 Table 4 2 Jumper Settings For SCSI ID Pin 3 Pin 2 Pin 1 Device in Drive Bay SCSI ID ID2 ID1 IDO 6 6 ON ON OFF 5 5 ON OFF ON NOTE SCSI IDs for bays 0 3 are preset to 0 3 respectively No two drives can have the same SCSI ID Maintenance and Service Guide 4 4 Switch and Jumper Information WOT E Wo wea SS devices can have the same 525 ID Remove Terminating Resistors 1 2 6B ACA Tape Drive 525 MB ACA Tape Drive m ne f Feme Terminating Res is tors TurboDat Autoloader 2HGE DAT Drive 4 16 GB DAT Drive Figure 4 2 Supported SCSI Options Jumper Locations Maintenance and Service Guide Switch and Jumper Information 4 5 Compaq NetFlex 2 Controller The Compaq NetFlex 2 Controller has one jumper block which selects either Ethernet or Token Ring Figure 4 4 Location of 32 Bit NetFlex 2 Controller Jumpers for Token Ring Maintenance and Service Guide Chapter 5 PHYSICAL AND OPERATING SPECIFICATIONS This section provides operating and performance specifications for the following Compaq components System Unit Power Supply Hard Drives Disk
78. t has also been previously configured It could also occur if the firmware on the controller has been upgraded and the System Configuration Utility was not run Check the identify controller data under the Inspect Utility If the firmware version field is the only thing different between the controller and nonvolatile RAM data this is not a problem Otherwise run the System Configuration Utility Identify logical drive data did not match with CMOS The identify unit data from the array controller did not match with the information stored in nonvolatile RAM This could occur if new previously configured drives have been placed in a system that has also been previously configured Run the System Configuration Utility to configure the controller and nonvolatile RAM Insufficient adapter resources The adapter does not have sufficient resources to perform operations to the array accelerator board Drive rebuild may be occurring Operate the system without the array accelerator board until the drive rebuild completes Less than 75 batteries at sufficient voltage The operation of the array accelerator board has been disabled due to less than 75 of the battery packs being at the sufficient voltage level Allow sufficient time for the batteries to recharge 36 hours If the batteries have not recharged after 36 hours replace the array accelerator board Logical drive X failed due to cache error This logical drive failed due to a catastrophic
79. tput Ambient Temperature Range Operating Storage 50 to 120 F 16 to 128 F 10 to 55 C 30 to 60 C Dielectric Voltage Withstand Input to Output Input to Ground 3000 VAC minute 1500 VAC minute UL 1950 CSA 22 2 950 or CSA 22 2 234 TUV VDE EN 60 950 VDE0805 1 1 92 EMKO TUE Safety Standard EMI 74 SEC 207 94 CISPR Publication 22 Class B BMPT AmtsblVfg 243 1991 limits CFR 47 Part 15 Class B limits Meets Requirements in Maintenance and Service Guide IEC 801 2 IEC 801 3 IEC 801 4 EN50 082 Physical and Operating Specifications 5 5 Table 5 4 SIMM Specifications Size 4 8 16 32 64 MB Speed 60 70 80 ns Width 32 Bits Upgrade Requirement Any matched four SIMMs NOTE The ProLiant 4500 Server must add system RAM four modules at a time SIMMs must be the same size and speed SIMM modules must be 60 70 or 80 ns Use Compaq SIMMs or JEDEC compliant SIMMs that conform to this parity scheme only Table 5 5 Internal Diskette Drives 1 44 MB standard 1 2 MB optional Size LED Indicators front panel Read Write Capacity per Diskette high low density 3 1 2 In Green 1 44 MB 720 KB 5 1 4 In Green 1 2 MB 360 KB Drive Supported One One Drive Height One third One third Drive Rotation rpm 300 360 Transfer Rate bits sec high low 500 K 250 K 500 K 300 K Bytes Sector 512 512 Sectors Track high low 18 9 15 9 Tracks Side high low 80 80 80 40 Access

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