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HP ProLiant ML350p Gen8 Server Maintenance and Service Guide

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2. Component identification 78 pen Dion Power On Standby button Solid green System on and system power LED Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present 2 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity Health LED Solid green Normal Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical Fastflashing red 4 Hz cycles per sec Power fault UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected To identify components in a degraded or critical state see the Systems Insight Display LEDs Systems Insight Display assembly on page 53 check iLO BIOS logs and reference the server troubleshooting guide Rear panel components Item Description Power supply 1 PCle slot 1 Processor 1 6 PCle slot 2 Processor 1 PCle slot 3 Processor 1 Component identification 79 km bug 7 e SE 9 jUDbwtotED E NIC con
3. HP http www hp com go selfrepair HP HP CSR HP ISLES gt HP CBR IS FIT As RS A MH Be RSS BH ALAR Customer self repair 13 21H gu qe HP ASE 8 AS A ASST AHO WE S E MA AS SSAS HBS 4 ALES s 7 A 2124 MT CSR FSS OS ASSO AI sS SLICE AS Z SOt HEE HP MHA SSAA FE MAA BAYANA CSR FBS ASSO Pe 71215500 ECO HPE AS 5s HE A SAO A HO AF SAL DAS UES BELICE CSR FEAE E 7H SHIA UAC a2 ix HPI AR APSO HB ALS XP HPO 0 9 WAS 238 A O AH Ao cst 330 Y 2 7 A TEILICH YA BIT MEM APSO AB 0 PESE DA Au Pepsi GA UA GU O Strat ASAH HPO 0 FSX TAE 23 82 APSA Pal St ASO HS MH A 801 uper 7 H S glo WAL7 ASS WAUCH Ha SF HP SSS LA Au F217 S7tSseS AE GU O HPE 0H ael MHA ASUS Sa PES DASHES sD YRUC oye SS No 2 3 EASA J amp H cC CSR z 8 Mu AHAYU AAO Hg 42 OS SAA 430 75E Ho RAH 240 48g SP F7 Hgo HAE Zaer SYA EE 4A HSol 7158 EUC 80 PRSAA HP 7S AA HAE Slo A 9 HE IE Ase SSS SLICE HPE Ao eel HES HPS YO SEX 04535 CSR PA 30 SA HSE ERA IEH ag
4. FR BURT Bs 1 Mandatory UF 14 HE FA 9 ASI B FE ASAT HPO 0 HSI WAS 238 av 0 Aj8 AO Chet SAH X AAH S ALO 2 Optional 54 14 Az 37 MH AO RE 0 PESE NA AE TS Asses YA SAECH SA Bt ASAH HPO 0 FE WAS ET BSP ASAE PA St ASO of Sore LE mu A 5301 Let At HIS 20 WAAE Ate St Sut No No 3174 HE SAS SS SA El HP FE 0 SEE SAS add HE 14 SSS USAI A SO HL A SAA JEU inp A AZ SOS SiS So tS S nao su Illustrated parts catalog 17 System components Description Spare part number Customer self repair on 5 CL Power supplies a HP 460W CS DD NN 92 efficiency 511777 SESS b HP 460 W CS Platinum Plus 94 660184 001 d Le c HP 750 W CS Gold 92 efficiency 511778 001 Mandatory d HP 750 W CS Platinum Plus 94 Mandatory NT f HP 1200 W CS Platinum Plus 94 ir 5 os TOS O oW SE CE processor 8C 70 W WP 4C 80 W Oe processor 4C 80 W gt 8C 95 W e Sf 6C 60 W 6C 95 W Illustrated parts catalog 18 Description Spare part number Customer self repair on page 5 ER Ie processor 8C 95 W EN VT RENE processor 6C 80 W EN T RE Peet 8C 95 W j 2 3GHz Intel Xeon E5 2630 processor 670528 001 ENT NNNM k 2 4 GHz Intel Xeon E5 2609 processor EN T O LN processor 6C 60 W m 2 4 GHz Intel Xeon E5 2665 processor IE TC eee D eese erem m 6C
5. HP HP HP http www hp com go selfrepair HP HP Vii EE CSR HP Customer self repair 12 SPB TIME HP CSR BALD MEAS X6 AS RS PERS BET BA HP EX HP ARIAS CSR E HP CSR HP HP HRN gt
6. Removal and replacement procedures 46 9 Disconnect the cables from the graphic card To replace the component reverse the removal procedure Cache module CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up To remove the component 1 Doone ofthe following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Removal and replacement procedures 47 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Doone of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Disconnect the capacitor pack cable from the cache module 8 Remove the cache module f To replace the component reverse the removal procedure FBWC capacitor pack Removal and replacement procedures 48 CAUTION To prevent a server malfunction or damage to the
7. HP Mandatory HP RES HE HP Optional 388889 FAT MSA ASA BREA BASH ARS AR THESE RI TA MRR HP No Hp HP RATE S 1 Mandatory 8 4 14 HE e 7 AIR AJA B Sa ASAT HPO 0 PGA WAS 28 av 0 AHIA HE 34 8 SAH 7 8 PEL 2 Optional 54 14 AE 37 M8 4J RE 0 PASE NA AE Felt Asses YA EIRGUCH SA RAS App HPO 0 FSX WAS QHS 82 ASA PAS ALO Soe HS MBIA 5301 Cet 71 413 UO WA Ate Seu 3 No No 174 SE FA 27533 SA El HP Ss 0 FHSS ul YAA GU O HE 14 SSS 13412121 951 Sel MHA ASAAS amp gi Sud ES BS TASS sn ax Illustrated parts catalog 23 Removal and replacement procedures Required tools You need the following items for some procedures e T 10 Torx screwdriver e T 15 Torx screwdriver e HP Insight Diagnostics softwa
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9. nonvolatile memory ORCA Option ROM Configuration for Arrays PCle Peripheral Component Interconnect Express Acronyms and abbreviations 97 POST Power On Self Test PSP HP ProLiant Support Pack RBSU ROM Based Setup Utility RPS redundant power supply SAS serial attached SCSI SATA serial ATA SFF small form factor SID Systems Insight Display SIM Systems Insight Manager TPM Trusted Platform Module UID unit identification USB universal serial bus Acronyms and abbreviations 98 Documentation feedback HP is committed to providing documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback Documentation feedback 99 Index A access panel 29 air baffle 30 B battery 72 buttons 24 77 C cables 91 cabling 91 92 cache module 47 components 15 77 connectors 77 crash dump analysis 83 D data cabling 91 device bay blank 35 device numbers 85 diagnosing problems 74 diagnostic tools 75 diagnostics utility 75 DIMM slots 83 DIMMs 63 drive LEDs 87 drives removing 36 electrostatic discharge 24 environmental requirements 93 error messages 74 expansion board 44 extending server from rack 28 F fan blank 31 fan cage 33 fans 32 87 FBWC capacitor
10. Enter the product ID and press the Enter key Press the Esc key to close the menu Press the Esc key to exit RBSU Press the F10 key to confirm exiting RBSU The server automatically reboots System battery If the server no longer automatically displays the correct date and time you might have to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years To 1 Z WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product remove the component Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 For
11. Relative humidity noncondensing Operating maximum wet bulb 10 to 90 temperature of 28 C 82 4 F Nonoperating maximum wet 576 to 9576 bulb temperature of 38 7 C 101 7 F All temperature ratings shown are for sea level An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specitications Rack mode o Height 28cm 858 73 22 cm 28 83 in Towermodel 21 8 cm 8 58 in 50 06 kg 110 36 lbs 75319 6057 Te Maximum 5209 kg 144 84 is Mmmm 15 09 kg 70 33 s Power supply specifications Depending on installed options the server is configured with one of the following power supplies Specifications 93 e HP 460 W Gold Power Supply 92 efficiency e HP 460 W Platinum Plus Power Supply 94 efficiency e HP 750 W Gold Power Supply 92 efficiency e HP 750 W Platinum Plus Power Supply 94 efficiency e HP 1200 W Platinum Plus Power Supply 94 efficiency HP 460 W Gold Power Supply 92 efficiency Specification Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 5 5 A at 100 VAC 2 6 A at 200 VAC Rated input power 526 W at 100V AC input 505 W at 200V AC input Btus per hour 1794 at 100V AC input 1725 at 200V AC input Power supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V
12. www hp com support NMI DIMM slots DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines NOTE For proper orientation the arrow indicates the front of the server CH3 2 rk 2 M 1418 D CH 4 En 1 1 B ME SS lt ery CH 2 9 es ee lt 7 ee _ lt lt lt p AAA cH4 IO 9 GQ cH 1 1 mas 5 10 A 12 ms A uj Component identification 83 Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout EET 2 4 10 12 Power cap To determine Power cap status see Systems Insight Display LED combinations on page 84 DIMM LEDs Amber DIMM error Off Normal All other LEDs Amber Failure Off Normal Ur IMPORTANT lf more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM 2 AMP Status Green AMP mode enabled Amber Failover Off AMP mode disabled Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Component identification
13. you can use this method to force a shutdown Use a virtual power button selection through iLO 4 This method initiates a controlled remote shutdown of applications and the OS before the server enters standby mode Before proceeding verity the server is in standby mode by observing that the system power LED is amber Removal and replacement procedures 26 Remove the security bezel Unlock the security bezel press the latch on the security bezel and then remove the security bezel Remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives The bezel must be kept closed during normal server operations 1 Using the key provided with the server unlock the bezel with a clockwise turn 2 Remove the tower bezel Remove the rack bezel 1 If installed remove the security bezel on page 27 2 Power down the server on page 26 Removal and replacement procedures 27 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Loosen the rack bezel thumbscrews located inside the chassis N ao wm 2 Remove the rack bezel dpa WOHIN d OCOCOCDONOFOS ex E ul SS SS SS SS E ES LEY H I ji hdd He n Oggaont iy i Jn Hi Hj te J
14. 84 Systems Insight Display System power LED and color LED Processor amber Amber One or more of the following conditions might exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a pre ailure condition DIMM amber Red Green One or more DIMMs have failed DIMM amber DIMM in slot X is in a pre failure condition Overtemperature amber Amber Green The Health Driver has detected a cautionary temperature level Overtemperature amber Amber The server has detected a hardware critical temperature level Fan amber Amber Green Fan has failed or is missing but still meets the minimum fan requirements Fan amber Green Fan has failed or is missing and no longer meets the minimum fan requirements Power supply amber Amber Only one power supply installed and in standby mode Power supply fault System board fault Power supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power supply mismatch at POST or through hotplug addition Power op A o na Power cap green I Flashing green Waiting for power Power cap flashing Amber Power cap has been exceeded amber Power cap green on roer ooloble iy IMPORTANT lf
15. 95 W E processor 10C 115 W IE VI Le Peet processor AC 80 W q 2 6 GHz Intel Xeon E5 2670 processor EM T ere RS processor 8C 95 W IE VC CHENG processor 8C 80 W D We rm re Peet 8C 130 W IE TIC CENE LN processor 12C 130 W v 2 8 GHz Intel Xeon processor Lee 6C 130 W AAA Peet 8C 135 W we 2C 80 W reso iow fe rh processor 10C 130 W aa 3 0 GHz Intel Xeon E5 2667v2 EIS 8C 130 W processor 4C 130 W cc 3 3 GHz Intel Xeon E5 2643v2 processor 6C 130 W dd 3 5 GHz Intel Xeon E5 2637v2 processor 4C 130 W E DIMMs 16 DIMM y O Ll a 2 GB PC3L 10600E 9 single rank x8 664694 001 b 2 GB PC3 14900E 13 single rank x8 715269 001 Illustrated parts catalog 19 C E JU CC Ca o rr o EE f 4 GB PC3 14900E 13 dual rank x8 8 GB PC3L 10600R dual rank x4 m j E i v n t w 16 GB PC3 12800R 11 dualrank x4 684031 001 x 32 GB PC3 14900L 13 quad rank x4 715275 001 CL ES po b Drive backplane power cable e c Graphic support cable 2x4 701539 001 e ER 123 Mini SAS cables fa Mini SAS cable 35 in mA 001 b Mini SAS cable 25 5 in 498424 001 66725700 Illustrated parts catalog 20 Description Spare part number Customer self repair on page 5 26 SFF drive backplane with expander 693610 001 b Left holder 30 Two bay power supply backplane board 667269 001 Optional with 2
16. AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input HP 460 W Platinum Plus Power Supply 94 efficiency Specification Input requirements Rated input voltage 100 to 240 VAC Rated input frequency Rated input current Rated input power Btus per hour Power supply output Rated steady state power Maximum peak power 47 Hz to 63 Hz 509 W at 115V AC input 495 W at 230V AC input 1764 at 100V AC input 1736 at 115V AC input 1694 at 200V AC input 1687 at 230V AC input 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Specifications 94 HP 750 W Gold Power Supply 92 efficiency Specification Input requirements Rated input voltage Rated input current 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input Btus per hour 2925 at 100V AC input 2812 at 200V AC input Power supply output p E Rated steady state power 750 W at OOV to 20V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input O HP 750 W Platinum Plus Power Supply 94 efficiency Input requirements O Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency Rated input current Rated input power Btus p
17. Off Power on password is enabled On Power on password is disabled f S O Off No function On ROM reads system configuration as invalid CAS eses sg feed 59 feemd ooo So fems su e femme RE siz Reserved To access the redundant ROM set S1 S5 and S6 to on When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur Component identification 82 NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and generate a crash dump log do one of the following e Use the iLO Virtual NMI feature e Short the NMI header System board components on page 81 For more information see the HP website http
18. Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP
19. T 15 screws Four bay power supply backplane board 66728 1 001 Optional with 2 T 15 screws Two bay power supply blank 667270 001 CE 2272201 34 Rack bezel 667273 001 Mandatory Power supply air baffle 667257 001 Not shown All processors in this HP ProLiant server must have the same cache size speed number of cores and rated maximum power consumption Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Optional Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effe
20. Trusted Platform Module aida 73 O A ee 74 Trovubleshooting SOUTO Ada 74 Demo eT ee a 79 HP Insight IO igh NSFC Siac cds en i peaked Eras A 75 HP Insight Diagnostics survey functionality ccccceeseceeesseceesteeeeneeceesceeeeaeeceeeccnsaeeeeaeeceneeeeneaeeeneeeenteeeenaeees 75 Integrated Management Log races atelier ai esas Duk d E Fre er nia edi 75 HP Insight Remote Support software 76 SB 76 A n 77 Front pane l components terrre terere retener Ede et eoe dad ler een ee Reg ERN He dece a dag dino ndun ii 77 Front panel LEDs and buttons sisi 78 Rear panel components suisses 79 Rear panel LEDS fn 80 System board components iii 81 System maintenance switch usine 82 ME 83 DIMM slots Mw ee waa geste Sa 83 Systems Insight Display LEDs ad 84 Systems Insight Display LED lt mbnatons en a a i 84 BAS ang SATIAdavigesnu bs 85 Hotplig drive LED CMA a Aa 87 A M 87 FBWC module LEDs P222 P420 P420i P421 P822 enm meme ne nene nnn nennen nnns 88 A A MPH PM MR 89 PAINS Eod EMEN E RM M HEIDE ee 91 Server data cabling air A A Ri ias 91 Media device dota cabling rd sin acia 92 Optical drive cable A IIR RA 92 S tel imos A A A TENES 93 Environmental specifications usines 93 Server speclleallons oer a 93 Power supply specifications usines 93 HP 460 W Gold Power Supply 92 efficiency 94 HP 460 W Platinum Plus Power Supply 94 efficiency 94 H
21. are not in a position where they can be pinched or crimped To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 5 For rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel Disconnect the cable that connects the Systems Insight Display assembly to the system board Remove the thumbscrews securing the Systems Insight Display assembly Removal and replacement procedures 53 8 Remove the Systems Insight Display assembly To replace the component reverse the removal procedure Heatsink To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Dis
22. ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Customer self repair 5 Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez a HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut o non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le perme
23. delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair Parts only warranty service Your HP Limited Warranty may include a parts only warranty service Under the terms of parts only warranty service HP will provide replacement parts free of charge For parts only warranty service CSR part replacement is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service R paration par le client CSR Les produits HP comportent de nombreuses pi
24. easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer does not apply to HP ProLiant DL980 Servers o For Windows IML Viewer o Forlinux IML Viewer Application Diagnostic tools 75 e From within the iLO 4 user interface e From within HP Insight Diagnostics on page 75 For more information see the Management CD or DVD in the HP Insight Foundation suite for ProLiant HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e HP Insight Remote Support Standard This software supports server and storage devices and is optimized
25. for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Diagnostic tools 76 Component
26. identification Front panel components o SFF CCE The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Component identification 77 e LFF 0000000000000000000000 x 1009 p li b 000000000000000 0900000000009 000000009900009 Mo 00000000 000 COO Mem Desrpion Media Drive cage bay SAS SATA drive 6 3 Serial number iLO information pull tab Optical drive USB connectors 4 The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Front panel LEDs and buttons 00000000000000000000000000000000000 7 00000000000000000000000000000000000 c7 00000000000000000000000000000000000 o Coc o O o Vers EZ e E E I 0000000000000000000 nou 0000000000000000000 0000 Ne 0000000000000000000 0000 0000000000000000000 0000 0000000000000000000 0000 0000000000000000 0 0000000000000000 0 0000000000000000 0 0000000000000000 0 0000000000000000000 0000 h 00 0000000000000000000 0000 00 0000000000000000000 0000 OLD
27. panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle EN Z KZ 2 NN m RSS AA NG To replace the component reverse the removal procedure PCI air baffles To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 Removal and replacement procedures 30 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the PCI air baffles To replace the component reverse the removal procedure Fan blank To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place
28. pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no Customer self repair 8 enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase e
29. re enter the server serial number through RBSU To remove the component LA Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Removal and replacement procedures 64 Remove the air baffle Air baffle on page 30 Remove the fan cage Remove all DIMMs DIMMs on page 63 Remove any installed PCI cards 6 7 8 9 10 Remove the PCI card support bracket on both sides 11 Disconnect all cables connected to the system board 12 Open the heatsink retaining levers Removal and replacement procedures 65 13 Remove the heatsink 14 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket Removal and replacement procedures 66 15 Remove the processor from the processor retaining bracket CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area CAUTION To av
30. su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico Optional Opcional Pecas cujo reparo feito pelo cliente opcional Essas pe as tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de serv
31. tower bezel on page 27 Remove the rack bezel Extend the server from the rack on page 28 If you are performing service procedures in an HP Compaq branded telco or third party rack cabinet you can use the locking feature of the rack rails to support the server and gain access to internal components For more information about telco rack solutions refer to the RackSolutions com website http www racksolutions com hp Power up the server To power up the server 1 Connect each power cord to the server Connect each power cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Power down the server Before powering down the server for any upgrade or maintenance procedures perform a backup of critical server data and programs ES IMPORTANT When the server is in standby mode auxiliary power is still being provided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding
32. ALTU ET mA OUI SRBRAMEACSLRARCHSEMRMEN THEFT Mandatory HP Optional HP HP No WE HP HP Mandatory HP TEiSGEHESEUE HP RA gt Optional SRA EPT AIDA gt ETS ER ATRAE ZA gt TA gt HP No amp HP HP
33. HP ProLiant ML350p Gen8 Server Maintenance and Service Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 66108 1 008 January 2014 Edition 8 Copyright 2012 2014 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Intel and Xeon are trademarks of Intel Corporation in the U S and other countries Contents A PUSH 3 Parts only warranty service cccccccessccceeesseeeeeceseeeeeeeseseeecesseeeeeceseeeeseeeaeeeeesueeeccssaeeeecesaaeesesssaeeesessaeeecensaaes 5 a a lo nt D oneri dur nip od 15 Mechanical components iii 15 SVyslen eomponenls em cn 18 Removal and replacement EMS aa 24 Required ido S eee ste ed ed ne E E 24 Safety considerations ii
34. P 750 W Gold Power Supply 92 efficiency 95 HP 750 W Platinum Plus Power Supply 94 efficiency 95 HP 1200 W Platinum Plus Power Supply 94 efficiency 95 Acronyms and ORG 97 Se 99 100 Contents 4 Customer self repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts e Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day
35. PR C pp Lis ddddddgelddd dedo euh 4 CNEL ESENES NS ESE EESE EEE Np 5 DESTRA NN j CGSEEESOSERCSERCOEEPEEBACEED CEE dT aT Extend the server from the rack We IMPORTANT f the server is installed in a telco rack remove the server from the rack to access internal components 1 Pull down the quick release levers on each side of the server 2 Extend the server from the rack Z WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release P jury P 9 latches and sliding the server into the rack The sliding rails could pinch your fingers Removal and replacement procedures 28 3 Q q Es q B After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place ZN WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Access panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION Do not operate the server for long periods with the access panel o
36. RST RBIS IK amp 8 RER AURA CU x4 B anZi IE SBRBAMAAZRYI LILIVAP Mo CHS SAMCMENTHES BGA AT AEGIS WRITES CIE CRM ABC EIA LESS EK Mick O TIE int He fiBU 7 724 C EI URB ERARIO EA FR FAu5XSgc elk PROBE NBI ULT AAA RAAUERCTIFAMMAUES SI RRO CSRAB EHAA UBA EHR T 5 455 C 2A ERedvCU Ed AUN HPR ET OMBMHOBAlS HEMRA 5 I HPI L lt Ri MBH ei 23 OWAlS BULROMAAICMBEMC amp ticAN TC ESL MA ARAU HP o Spas Te FARR NE HARIAN A FPOBIIE HPA UAB E LEAL RATS ERE SHPBASHEBELET Bb n 00 4 SIEU E A HP E ACIE BROAREY E RMB ENSBAKHVET COVER TIL SERIA C ghi Ba OO HRS C AI d3U CIE CSAR ERER E USEPEXUCUTEIEECCEMEMACTUSET BRB MIS DUT LES ERAHPIERM MERE REINA AI Cols vy ERIC 63082845 X UA HER I 438 RO LIBET U 3 Customer self repair 11 HP CSR HP HP CSR HP CSR HP
37. Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilitat beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Avfpreis verf gbar Wenn S
38. a Disconnect each power cord from the power source b Disconnect each power cord from the server For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 For rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 o Release thumbscrews and remove the rack bezel Remove the air baffle Air baffle on page 30 Remove the fan cage Disconnect the data cable and the power cable from the rear of the optical drive cage Removal and replacement procedures 37 9 Using the T 15 screwdriver loosen T 15 screws securing the optical drive cage To replace the component reverse the removal procedure Optical drive To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source Removal and replacement procedures 38 b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 5 For rac
39. a as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da peca e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite o site da HP http www hp com go selfrepair Servico de garantia apenas para pecas A garantia limitada da HP pode incluir um servico de garantia apenas para pecas Segundo os termos do servico de garantia apenas para pecas a HP fornece as pe as de reposi o sem cobrar nenhuma taxa Customer self repair 10 No caso desse servico a substitui o de pecas CSR obrigat ria Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico HABVIA LILIYAL SER MAB AD EIC NIRO RARE ERARIO HRAC ET TO BRIT CAB ETAIENT E 8 EHP HP HP NHB LEE HIZO in Be GERAL SRRICRMLTORESESF CSRBMITILUFO2MBVIMHVET DBR HASI LILIVATAYABOMRR HRAT ODOT tUOBEBAHPILSS EX ZIKER S TUIS l 012389 C AI BIS SRHBEKVUAFBMSBSRCBRENET ER DHASIENTUSTIAECI NM COMMENARY LILIVATHCS SEBBIOUC 4 Lt BERANHPIC AER S RH SN SBSICIS 8U EI OSIRISISRI EN SRY E XAO AAN BUTE AE RAE BB UTIL REX CLERK RIE EXZERIIAZTCEMACERT ik HPRRO MOMMIL 3DA5 Y tUtJIZ2UA TR CIE EGA RHORMERMT RIIIE HE T IE HPIERR E
40. cessor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED Removal and replacement procedures 61 CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the g P y y processor retaining bracket 3 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Use the alcohol swab to remove all the existing thermal grease from the heatsink Allow the alcohol to evaporate before continuing 5 Apply the thermal grease to the top of the processor in the following pattern 7 Removal and replacement procedures 62 6 Install the heatsink and then close the heatsink retaining levers Install the air baffle Install the access panel Do one of the following o For tower models return the server to an upright position o For rack models slide the server back into the rack Connect each p
41. connect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Removal and replacement procedures 54 7 Open the heatsink retaining levers 8 Remove the heatsink To replace the heatsink 1 Use the alcohol swab to remove all the existing thermal grease from the processor Allow the alcohol to evaporate before continuing Removal and replacement procedures 55 2 3 Remove the heatsink protective cover Install the heatsink and then close the heatsink retaining levers Install the air baffle Install the access panel Do one of the following o For tower models return the server to an upright position and then install the bezel o For rack models slide the server back into the rack Connect each power cord to the server Connect each power cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Removal and replacement procedures 56 Heatsink Retaining Levers To remove the component 1 Do one of the following o For tower models open and remov
42. ctuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit 3No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Optional Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen
43. d remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Removal and replacement procedures 33 Remove the fan cage To replace the component reverse the removal procedure Tower feet NOTE This procedure applies to tower servers only To remove the component 1 2 3 Open and remove the bezel Remove the tower bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Removal and replacement procedures 34 4 Place the server on the side 5 Remove the tower feet To replace the component reverse the removal procedure Component box blank To remove the component 1 For tower models open and remove the bezel Remove the tower bezel on page 27 2 For rack models do the following a If installed remove the security bezel on page 27 b Power down the server o
44. di costo solo in alcune zone In caso di necessit si pud richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Servizio di garanzia per i soli componenti La garanzia limitata HP pu includere un servizio di garanzia per i soli componenti Nei termini di garanzia del servizio per i soli componenti HP fornir gratuitamente le parti di ricambio Per il servizio di garanzia per i soli componenti obbligatoria la formula CSR che prevede la riparazione da parte del cliente Se il cliente invece richiede la sostituzione ad HP dovr sostenere le spese di spedizione e di manodopera per il servizio Customer
45. e the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Open the heatsink retaining levers Removal and replacement procedures 57 8 Remove the heatsink y 124 9 Remove the heatsink retaining levers To replace the component reverse the removal procedure Processor A Sg D D WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must contain processors with the same part number CAUTION The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed CAUTION To prevent possible server overheating always populate processor socket 2 with a processor and a heatsink or a processor socket cover and a heatsink blan
46. e will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed or The drive is not configured by a RAID controller Fans ES IMPORTANT Fan louvers must be present for the redundant configuration Without the louvers all four fans are nonredundant Component identification 87 iin ee Fan 1 Redundant primary fan when processor 2 is i a ron A OS FBWC module LEDs P222 P420 P420i P421 P822 The FBWC module has three single color LEDs one amber and two green The LEDs on the cache module installed on a storage controller are duplicated on the reverse side of the module to facilitate status viewing 1 Amber J2 Green 3 Green interpretation The cache module is not powered Component identification 88 Flashing 0 5 Hz Flashing 0 5 Hz The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Flashing 1 Hz Flashing 1 Hz The cache module is powering up and the capacitor pack is charging Of Flashing 1 Hz The cache module is idle and the capacitor pack is charging Of The cache module is idle and the capacitor pack is charged The cache module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Flashing 1 Hz O
47. ejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico Opcional Pecas cujo reparo feito pelo cliente opcional Essas pecas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servico de garantia destinado ao produto OBSERVACAO Algumas pecas da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pecas est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pegas CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condic es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pega CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A peca com defeito deve ser enviada com a documentac o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Par
48. eplace them for you there may or may not be additional charges depending on the type of warranty service designated for your product No Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Mandatory Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Optional Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit 3No Non Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera
49. equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait for 30 seconds and then check the amber LED before disconnecting the cable from the cache module If the amber LED flashes after 30 seconds do not disconnect the cable from the cache module The cache module is backing up data and data will be lost if the cable is disconnected while the amber LED is still flashing To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Doone of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Remove the fan cage E o a Disconnect the cable from the cache module only if the capacitor pack is not being used to recover data from the server or transfer data to another server 9 Remove the capacitor pack ead To replace the component reverse the removal procedure Remo
50. er hour Power supply output Rated steady state power Maximum peak power 50 Hz to 60 Hz 8 5 Aat 100 VAC 4 1 A at 200 VAC 831 W at 115V AC input 808 W at 230V AC input 2878 at 100V AC input 2834 at 115V AC input 2769 at 200V AC input 2758 at 230V AC input 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input HP 1200 W Platinum Plus Power Supply 94 efficiency Input requirements Cid Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Specifications 95 Rated input current 10 A at 100 VAC 6 7 A at 200 VAC Rated input power 990 W at 115V AC input 1315 W at 230V AC input Btus per hour 3060 at 100V AC input 3380 at 115V AC input 4503 at 200V AC input 4485 at 230V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Specifications 96 Acronyms and abbreviations AMP Advanced Memory Protection CS HE HP Common Slot High Efficiency power supply CSR Customer Self Repair FBWC flash backed write cache iLO Integrated Lights Out IML Integrated Management Log LFF large form factor LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt NVRAM
51. ff A backup is in progress Of The current backup is complete with no errors pe A power error occurred during the previous or current boot Data might be corrupt x 6 an overaperire onion ace Flashing 2 Hz The capacitor has been charging for 10 minutes but has not reached sufficient charge to perform a full backup Of The current backup is complete but power fluctuations occurred during the backup on for On Te cache module nicroconvoler has fed em eo peipion Component identification 89 Drive backplane bay 1 optical drive power connector Drive backplane bay 2 power connector l4 H OS Drive backplane bay 3 power connector Graphic card power connector Cn c Oo Component identitication 90 Cabling Server data cabling Sp dee 2 Orne cage SAS medal Cabling 91 Media device data cabling Description Optical drive connector Optical drive connector 2 9 U oO c c o o ES pe me D M pos O SATA connector SATA connector SATA connector ing Optical drive cabl Cabling 92 Specifications Environmental specifications Temperature range 10 C to 35 C 50 F to 95 F 3OCis 60 C EZ o 140
52. he power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Removal and replacement procedures 44 7 Open the PCI retainer latch NOTE If removing an expansion board from slots 3 6 or 8 first release the retaining lever on the system board and then remove the card from the system To replace the component reverse the removal procedure Graphic card adapter To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Removal and replacement procedures 45 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Doone of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Loosen the screws and then remove the graphic card bracket
53. he server back into the rack 15 Connect each power cord to the server 16 Connect each power cord to the power source 17 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 18 Doone of the following o For tower models install the bezel o For rack models if removed install the security bezel After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Removal and replacement procedures 71 10 11 Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis
54. i 24 Preventing electrostatic discharge ss 24 Symbols on equipment usines 24 Rack warnings TT 2 Preparation procedures deceret cen eee e deri rone HE idees ie e ede dere degere ces ede de Pe deed sense 25 Power UD Es eric eec te En deese N e iaa iori ee cese Gessdadebecsovadedesetededess 26 A A 26 Remove the security bezel suisses 27 Remove the tower bezel ln na nine 27 Remove the raek bozal se en iS 27 Extend the server from the atlas ada 28 AS 29 Air o DM RR c T 30 ub Eel vi AAA UD TEE 30 FS 31 Qon EET 32 FAN CODE mec es 33 In 7 TC Ec 34 Component box blank SRRRREEEMMEEEEEMEEEMMMMMMMMMMMMMMEM 35 Diive IG te ere Meret a ane arin ert tr oe A ere er Sura creo eNO RIN rT eget tet Se Neer PR 36 DriVe 3 000m soecengssyye M 36 Optical ANNEE TT UTER 37 Optieal diive uni 38 Front 4er cl 39 Power supply blonk st T 40 Power supply module mn ETE EE bios 41 Power supply backplane 41 Expansion board i deo dona 44 Graphic card adapter ME 45 Gache module HTTP 47 FBWG capacitor pack sa 48 SFF drive backplane i editt tE LI A aaa a REER aa 50 LFF drive backplane Ne 51 Systems Insight Display assembly nee tintin 53 A Z 54 acu hd euet m re ee 57 diete M 58 BH ed nT a ed ei 63 Contents 3 SSIS IOC A RS A A 64 System ba 72 HP
55. i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Customer self repair 6 In base alla disponibilita e alla localita geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore e offerta con un supplemento
56. ico de garantia destinado ao produto SNo Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas com a marca No N o no cat logo de pecas ilustrado Illustrated parts catalog 22 Mandatory HERCHENDADE o SEABRERICOUC LES MRAHPIERRAFRERMENSIS ILIS TOBY E AIZBIT SRHREEVAFRMESRICARENET Optional RR E EEEDMER C68 COMMEMSACEEACT SRBRIMOWT SLEHFMAHPICRMFRE RMN SBA GRUEITOSRERISSRETUSUGEES UAPANRESOREmNI dZUCIE REEL TULL EE REG EXERBIISZCEMCEET No PNO BOBA RREREOLAEXERI CIE do U ECA MAORMEMRT DI MIE HPEKISHPEMAR PREIS E OPREXAUDACILUST 8mnsnZ i SRBRAMERCCHRARCHSEMRRMENTHET Mandatory HP Optional HP HP No amp HP
57. ie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das Customer self repair 7 defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Parts only Warranty Service Garantieservice ausschlieBlich f r Teile Ihre HP Garantie umfasst m glicherweise einen Parts only Warranty Service Garantieservice ausschlie lich f r Teile Gem f den Bestimmungen des Parts only Warranty Service stellt HP Ersatzteile kostenlos zur Verf gung F r den Parts only Warranty Service ist das CSR Verfahren zwingend vorgegeben Wenn
58. ing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason N WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and might become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Z WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended N WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured at the top and bottom to the building structure Preparation procedures To access some components and perform certain service procedures you must perform one or more of the following procedures Removal and replacement procedures 25 Power down the server on page 26 If you must remove a server from a rack or a non hot plug component from a server power down the server Remove the
59. io componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Illustrated parts catalog 16 Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto No No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Mandatory Verplicht Onderdelen waarvoor Customer Self Repair verplicht is Als u HP verzoekt deze onderdelen te vervangen komen de reiskosten en het arbeidsloon voor uw rekening Optional Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantie
60. k IMPORTANT Processor socket 1 must be populated at all times or the server does not function Removal and replacement procedures 58 To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Doone of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Open the heatsink retaining levers Removal and replacement procedures 59 8 Remove the heatsink 9 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket Removal and replacement procedures 60 10 Remove the processor from the processor retaining bracket CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area To install a processor 1 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the pro
61. k models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel 6 Remove the air baffle Air baffle on page 30 7 Remove the fan cage 8 Disconnect and remove the optical drive power and data cables 9 Remove the optical drive NN YA a To replace the component reverse the removal procedure Front I O assembly To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up Removal and replacement procedures 39 b Remove the access panel Access panel on page 29 5 For rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel Remove the air baffle Air baffle on page 30 Remove the fan cage Remove the front O module assembly To replace the component reverse the removal procedure Power supply blank Remove the bla
62. models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power Removal and replacement procedures 51 a Disconnect each power cord from the power source b Disconnect each power cord from the server do the following For tower models 4 a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 For rack models do the following 5 a Extend the server from the rack on page 28 on page 29 Access panel b Remove the access panel Release thumbscrews and remove the rack bezel c Disconnect all cables from the drive backplane 6 Uo U Uo U vod nnn mnnnaannaannaannaannaannaannnaannnn 000000000 AAA 22343224302332223223432233222342223 ERRARE AREE E RAN 199990 9999999999999 Using a T 15 screwdriver remove the screws that secure the LFF drive cage to the server Remove the LFF drive cage 7 8 Removal and replacement procedures 52 9 Remove all drives from the drive cage Drive on page 36 10 Loosen the thumbscrew on the drive backplane and remove it from the cage mm 0 of oo y mm RR BE mm mm A To replace the component reverse the removal procedure Systems Insight Display assembly CAUTION When routing cables always be sure that the cables
63. more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM SAS and SATA device numbers With optional drive cages installed the server supports up to 24 SFF drives or up to 18 LFF drives The server does not support mixing SFF and LFF drives Component identification 85 HP recommends that you populate drive bays starting with the lowest SAS or SATA device number Drives are numbered from left to right in each component box Component boxes are numbered 1 through 3 from bottom to top e SFF drives e LFF drives Component identification 86 Hot plug drive LED definitions Wm s em Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update A pr e Ree Do not remove Solid white Do not remove the drive Removing the drive causes one or more of the logical drives to fail o Jo Removing the drive does not cause a logical drive to fail Solid green The drive is a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing The drive is a member of one or more logical drives and predicts amber green the driv
64. n contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Servicio de garant a exclusivo de componentes La garant a limitada de HP puede que incluya un servicio de garant a exclusivo de componentes Seg n las condiciones de este servicio exclusivo de componentes HP le facilitar los componentes de repuesto sin cargo adicional alguno Para este servicio de garant a exclusivo de componentes es obligatoria la sustituci n de componentes por parte del usuario CSR Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service rei
65. n page 26 c Remove all power i Disconnect each power cord from the power source Removal and replacement procedures 35 ii Disconnect each power cord from the server d Remove the access panel Access panel on page 29 e Remove the rack bezel 3 Remove the component box blank To replace the component reverse the removal procedure Drive blank To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if install remove the security bezel on page 27 2 Remove the drive blank To replace the component reverse the removal procedure Drive Removal and replacement procedures 36 N WARNING To reduce the risk of injury from electric shock do not remove more than one drive carrier at a time To remove the component 1 2 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Remove the drive To replace the component reverse the removal procedure Optical drive cage To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power
66. nector 4 19 PCle slot 5 Processor 2 Rear panel LEDs pese A NIC activity LED Green or flashing green Network activity Off No network activity NIC link LED Green Linked to network Off No network connection Component identification 80 Power supply LED Green Normal Off One or more of the following conditions exists e Power is unavailable e Power supply failed e Power supply is in standby mode e Power supply exceeded current limit 4 UID LED Blue Activated Flashing blue System is being managed remotely Off Deactivated 5 iLO 4 link LED Green Linked to network Off No network connection iLO 4 activity LED Green or flashing green Network activity Off No network activity System board components Description Slot 1 PCle3 x16 8 4 1 Slot 2 PCle3 x8 4 1 Slot 3 PCle3 x16 16 8 4 1 3 Slot 4 PCle3 x8 4 1 Processor 1 DIMM slots Smart Array P420i memory cache module lo Mini SAS connectors 2 CO CITE COLT 12 Fan cage connector Component identification 81 System maintenance switch 23 Slot 6 PCle3 x16 16 8 4 1 Slot 5 PCle2 x8 4 1 Processor 1 DIMM slots Processor socket 1 populated System maintenance switch Off iLO 4 security is enabled On iLO 4 security is disabled Off System configuration can be changed On System configuration is locked S4 S5 Off
67. nk To replace the component reverse the removal procedure Removal and replacement procedures 40 Power supply module A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Access the product rear panel If removing a DC power supply first remove the grounding wire Remove the power supply Z WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it To replace the component reverse the removal procedure Power supply backplane A CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Removal and replacement procedures 41 Power down the server on page 26 Remove all power a Di
68. o YA S ESHPz YEO e APOE ABE TA UASA SAA 21 59l ol HPz slo or EU CH O Ago LASER ASE x A ARA LOI gret Alert 9r LESO EACH BBO Bey St RES H QE SP HPA ui SSO HH HSS APS UEU W274 4 xz 9 BS PE TE ESY HS vst Hugs Ss 0188 SSAA Y Au AAA Ga Ba HP 214 AE Sel 227801 tiet AAS USE Ate MHA ASAA BASAL 50 XX z 21Y0 HAE HP A AtO amp http www hp com go selfrepair amp HASH A 2 Er uu HZ BE MI 2S u HP ESOS PE NS LS MBA SS 4 AAC OS AP HP HE MZ ES MAA EHO Ce Da HENS 922 NS Se MS ES MAIL HAS A CSR FE WAS AR ASAUCH ASAE HPO 0 239 MAE gas 39 0 4H Ao HE SSH 3 SAH 7r Si gut 3292 14 433 s 2 Illustrated Parts Catalogoll Customer self repair 14 Illustrated parts catalog Mechanical components escription Spare part number Customer self repair on page 5 b Bezel ear left Illustrated parts catalog 15 Description Spare part number Customer self repair on page 5 c T 10 screws 4 d T 15 screws 4 e Discovery service cable 10 T 12 Not shown NN EN f Server baseblank covers 2 9 3 no i 12 Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service 2Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP r
69. oid damage to the system board Do not touch the processor socket contacts e Always install the processor socket cover after removing the processor from the socket e Do not tilt or slide the processor when lowering the processor into the socket AN CAUTION Removal of the processor or heatsink renders the thermal layer between the processor and heatsink useless Clean the component with the provided alcohol swab then add thermal grease 16 Loosen the four system board thumbscrews 17 Using the system board tray handles slide the tray forward and then remove the failed system board Removal and replacement procedures 67 To replace the system board 1 Install the spare system board 2 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket Removal and replacement procedures 68 3 Remove the clear processor socket cover Retain the processor socket cover for future use 4 Install the processor Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED A CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 5 Close the processor retaining bracket When the proces
70. on and software maintenance on ProLiant servers and server blades To view the guide select a language English http www hp com support ProLiant_TSG_v1_en French http www hp com support ProLiant_TSG_v1_fr Spanish http www hp com support ProLiant_TSG_v1_sp German http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP Proliant Gen8 Troubleshooting Guide Volume Il Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select a language English http www hp com support ProLiant_EMG_v1_en French http www hp com support ProLiant_EMG_v1_fr Spanish http www hp com support ProLiant_EMG_v1_sp German http www hp com support ProLiant_EMG_v1_gr Japanese http www hp com support ProLiant_EMG_v1_jp Simplified Chinese http www hp com support ProLiant_EMG_v1_sc Troubleshooting 74 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth sys
71. ower cord to the server Connect each power cord to the power source Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel DIMMs CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source Removal and replacement procedures 63 pu MOT ee b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Remove the air baffle Air baffle on page 30 Open the DIMM slot latches Remove the DIMM To replace the component reverse the removal procedure System board IMPORTANT If replacing the system board or clearing NVRAM you must
72. pack 48 features 77 firmware upgrade utility troubleshooting 74 front I O assembly 39 front panel components 77 front panel LEDs 78 G graphics card option 45 H hard drive blanks 36 hard drive LEDs 87 hard drives determining status of 87 heatsink 54 heatsink levers 57 HP iLO 77 HP Insight Diagnostics 75 HP Insight Diagnostics survey functionality 75 HP Insight Remote Support software 76 identifying components 77 IML Integrated Management Log 75 Insight Diagnostics 75 L LEDs hard drive 87 M mechanical components 15 media device data cabling 92 memory dump 83 N NIC connectors 79 NMI header 83 O operating system crash 83 optical device 38 Index 100 optical drive cage 37 utilities 75 P W PCI air baffle 30 warnings 25 POST error messages 74 power LEDs system 78 power supply blank 40 power supply specifications 93 94 95 powering down 26 powering up 26 problem diagnosis 74 processors 58 R rack bezel 26 27 rear panel components 79 rear panel LEDs 80 S safety considerations 24 safety information 24 security bezel 27 server specifications 93 server warnings and cautions 25 specifications server 93 static electricity 24 symbols on equipment 24 system board battery 72 system board components 81 system board replacement 64 system components 18 77 system configuration settings 82 system maintenance switch 82 Systems Insight Display 53 Systems Insight Dis
73. pen or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Open the locking latch slide the access panel to the rear of the chassis and then remove the access panel If the locking latch is locked use a T 15 Torx screwdriver to unlock it Removal and replacement procedures 29 To replace the component reverse the removal procedure Air baffle To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Doone of the following o For tower models place the server on a flat level surface with the access
74. per il servizio Optional Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto 3No Non CSR Alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti Mandatory Zwingend Teile die im Rahmen des Customer Self Repair Programms ersetzt werden m ssen Wenn Sie diese Teile von HP ersetzen lassen werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen 3No Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligator
75. play LEDs 84 T technical support 5 temperature requirements 93 tower bezel removing 27 tower feet 34 TPM Trusted Platform Module 73 troubleshooting 74 troubleshooting firmware upgrade utility 74 Trusted Platform Module TPM 73 U USB support 76 Index 101
76. rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel Remove the air baffle Air baffle on page 30 Removal and replacement procedures 72 7 Remove the battery EY IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider HP Trusted Platform Module The TPM is not a customer removable part CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data If you suspect a TPM board failure leave the TPM installed and remove the system board Contact an HP authorized service provider for a replacement system board and TPM board Removal and replacement procedures 73 Troubleshooting Troubleshooting resources The HP Proliant Gen8 Troubleshooting Guide Volume Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resoluti
77. re HP Insight Diagnostics on page 75 Satety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions j This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel amp This symbol indicates the presence of electric shock hazards The area contains no u
78. sconnect each power cord from the power source b Disconnect each power cord from the server 4 Doone of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 5 Access the product rear panel Remove all power supply modules from the power supply cage Power supply module on page 41 Z WARNING To reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it 7 Remove the screws and slide the power supply cage out of the server o Two bay power supply configuration Removal and replacement procedures 42 o Four bay power supply configuration 8 Loosen the two thumbscrews and remove the power supply backplane from the cage o Two bay power supply backplane board Removal and replacement procedures 43 o Four bay power supply backplane board To replace the component reverse the removal procedure if the screws are not attached to the backplane assembly use the screws provided in the spare backplane assembly kit Expansion board 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from t
79. ser or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Removal and replacement procedures 24 This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching a This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling A These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power ST ET WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Rack warnings N WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabiliz
80. service voor het product No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Mandatory Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servico 2Optional Opcional Pegas cujo reparo feito pelo cliente opcional Essas pegas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servico de garantia destinado ao produto No Nenhuma Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pe as est o identificadas com a marca No N o no cat logo de pecas ilustrado Mandatory HA BEBCHENDADE A MAPS DUT y LES EHRAHPILR BR RERESNOIE ICIS TOBY E AIZBIT IRERE kU HRDIR ARNET Optional MER CAEXEAMER C o8 COMMEMERCEBACT ARABIC LE REMAIN ERE dien sue BROLFORAI A NN DRY EZABOR EA INTE RAERBLTOREK EE lt REY EAZERUISCEMTSET No PNO BOBA REBCIER CIE do U EtA MRORMEMRT SHITE HPEKISHPEMAR PBSC E BEBAERAD
81. skosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Athankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP
82. sor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket Removal and replacement procedures 69 A CAUTION Do not press down on the processor Pressing down on the processor may cause damage to the processor socket and the system board Press only in the area indicated on the processor retaining bracket 6 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket Install the processor socket cover onto the processor socket of the failed system board Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 9 Apply all the grease to the top of the processor in the following pattern to ensure even distribution i Removal and replacement procedures 70 10 Install the heatsink and then close the heatsink retaining levers 11 Install the processor socket cover onto the processor socket of the failed system board ES IMPORTANT Install all components with the same configuration that was used on the failed system board 12 Install all components removed from the failed system board 13 Install the access panel 14 Do one of the following o For tower models return the server to an upright position o For rack models slide t
83. t et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pi ces seules Votre garantie limit e HP peut inclure un service de garantie pieces seules Dans ce cas les pi ces de rechange fournies par HP ne sont pas factur es Dans le cadre de ce service la r paration des pi ces CSR par le client est obligatoire Si vous demandez a HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Riparazione da parie del cliente Per abbreviare
84. tem and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 75 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an
85. the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Removal and replacement procedures 31 6 Remove the fan blank To replace the component reverse the removal procedure Fan To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 Power down the server on page 26 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 28 Remove the access panel Access panel on page 29 Removal and replacement procedures 32 Remove the fan To replace the component reverse the removal procedure Fan cage ES IMPORTANT When installing or replacing server components one or more fans might need to be removed To prevent an orderly or immediate server shutdown HP highly recommends powering down the server during these procedures To determine if powering down is required see the specific procedure To remove the component 1 Do one of the following o For tower models open an
86. u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Customer self repair 9 Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Garantieservice Parts Only Het is mogelijk dat de HP garantie alleen de garantieservice Parts Only omvat Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen Voor de Parts Only garantieservice is vervanging door CSR onderdelen verplicht Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pecas para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma peca CSR a peca de reposic o ser enviada diretamente ao cliente Existem duas categorias de pegas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se des
87. val and replacement procedures 49 SFF drive backplane To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack models if installed remove the security bezel on page 27 2 Power down the server on page 26 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel Access panel on page 29 5 For rack models do the following a Extend the server from the rack on page 28 b Remove the access panel Access panel on page 29 c Release thumbscrews and remove the rack bezel 6 Disconnect all cables from the drive backplane 7 Using a T 15 screwdriver remove the screws that secure the SFF drive cage to the server Mm RM Removal and replacement procedures 50 8 Remove the SFF drive cage NNI RN 9 Remove all drives from the drive cage Drive on page 36 10 Loosen the thumbscrew on the drive backplane and remove it from the cage To replace the component reverse the removal procedure LFF drive backplane To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 27 o For rack
88. werden Ihnen die Versand und Arbeitskosten f r diesen Service berechnet Illustrated parts catalog 21 Optional Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen SNo Kein Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet Mandatory Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio Optional Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto SNo No Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer

HP ProLiant ML350p Gen8 Server Maintenance and Service Guide

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