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DX-80TM - clear telecommunications

1. Press 2 for Sales and identify the extension to which a caller pressing that single digit number should be transferred Office Open Greeting Single digit routing paths Office Closed Greeting Single digit routing paths Continued on back DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Office Holiday Greeting Single digit routing paths 14 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 4 Setting Up the System by Attaching a Laptop Use the information in this section to complete all necessary system setup steps by attaching a laptop computer to the Voice Mail card and using the Voice Mail s screen interface to complete System Information and Box Setup screens 2 4 1 Installing Serial Administration Software on the Laptop Serial administration features allow the Voice Mail referred to as a host PC to communicate with a laptop PC referred to as a remote PC through a Straight through cable Serial Administration KeyLink host software is pre installed on the Voice Mail before it is shipped to you The procedures detailed below outline the steps you follow to install the KeyLink or serial administration remote software on a laptop PC Be sure to follow the proper procedure for your laptop s operating environment To install KeyLink for DOS on a DOS based remote PC 1 Insert the KeyLink installation diskette into the diskette drive on the PC 2 At th
2. 11 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Subscriber Schedule Worksheet System Supervisor Completes Photocopy this page then complete the form for each subscriber who is using the Paging Auto Message Forwarding or Message Delivery out calling features according to a particular schedule as indicated on his her Subscriber Mailbox Information sheet You can designate up to 4 different schedules below then apply one schedule to each out calling feature the subscriber will be using Enter information for 1 to 4 schedules below in 24 hour format for example 8 00 PM is 20 00 You do not need to complete the BOX NUMBER field MATL BOX Page 3 Box number First Name Last SCHEDULE A Start End SCHEDULE B End SUN Mon Tue Wed Thu Fri Sat SCHEDULE C SCHEDULE D Sun Mon Tue Wed Thu Fri Sat 12 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Routing Worksheet System Supervisor Completes Refer to section 3 2 to familiarize yourself with the function of Routing boxes This section also provides a sample of greetings that are typically recorded in the 3 Routing boxes pre configured on the Voice Mail After reviewing this information complete this worksheet to indicate the wording for the greetings you want this Voice Mail to voice Note that you should indicate in your greeting any single digit call routing options you want to provide to callers
3. Goodbye 2 Go to another box 3 Hang up Action to take if caller elects not to remain in queue Box associated with Valid box number parameter 2529 If call is queued state position in line ACD rotation box members Valid mailbox numbers Hour day service begins With parameter 5042 Minute day service begins Hour day service ends With parameter 5044 Minute day service ends 56 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Business Hours Setup Business Hours Setup Business Hours Setup Business Hours Setup Business Hours Setup Business Hours Setup Call Transfer Information Setup Call Transfer Information Setup
4. Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 2 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 3 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 4 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 5 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 6 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 7 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 8 75 Acceptable Values A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Ente
5. Box associated with parameter 2001 Mailbox password 64 Acceptable Values Digits that will allow the Dial by Name directory feature access this mailbox 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number Up to maximum digits specified during setup A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number 2101 Mailbox Setup Mailbox Setup 2110 Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup 2113 Mailbox Setup Mailbox Setup Description Sequence to turn on message waiting lamp Sequence to turn off message waiting lamp Box associated with parameter 2111 Action to be taken if ca
6. COMDIAL DX 80 Hard Dive Voice Mail Installation and Supervisor Guide _ DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Every effort has been made to assure the accuracy of the information in this document The manufacturer assumes no responsibility express or implied for errors or omissions in or the misuse or the interpretation of the information contained herein This document does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in conjunction with installation operation programming compatibility or maintenance Information in product documentation is subject to change without notice and does not represent a commitment on the part of Comdial No part of Comdial manuals may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying for any purpose other than the purchaser s personal use without the written permission of Comdial Products mentioned in this documentation that are not manufactured by Comdial may be trademarks or registered trademarks of their respective manufacturers Copyright Comdial 2001 All rights reserved DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Table of Contents 1 Syst m OV GIVI W seeen secs a cc ca d ienaa aes daca nn aaea iia adai anian eaae di ai daea tue eceaendbeatesce 1 1 1 What Does the DX 80 Hard Drive V
7. DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 2 Working with Routing Boxes 3 2 1 Understanding the Routing Box Setup The Voice Mail is pre configured with 3 Routing boxes to process calls Routing box 800 answers calls during office open business hours specified as day service hours during set up box 801 answers calls after day service hours and box 821 routes calls after they have already passed through box 800 or 801 During set up the following greetings were recorded in Routing boxes 800 801 and 821 Greeting Number Information Voiced by Greeting aes Greeting 0 Office Open greeting and call routing options 80 Greeting 1 Holiday greeting and call routing options Greeting 0 Office Closed greeting and call routing options Greeting 1 Holiday greeting and call routing options Greeting 0 Call routing options Typically companies offer more extensive call routing options to callers during open hours than during closed hours Often single digit call routing for example Press 2 for Sales is not offered during office closed hours therefore the prompts and call routing options differ between box 800 and 801 To accommodate the fact that a holiday lasts a full 24 hours and thus holiday calls are answered by both box 800 and 801 throughout those 24 hours a holiday greeting is provided in both box 800 and 801 Box 800 Greeting 0 Example Welcome to Company If you know th
8. Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number Description Acceptable Values With parameters 2142 and 2143 Schedule during which auto forwarding is to be active 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D With parameter 2155 Number of times to run the message delivery cycle Mailbox Setup Mailbox Setup With parameter 2155 Number of times number is to be called Mailbox Setup Mailbox Setup With parameter 2155 Minutes in between calls to number 68 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Description With parameter 2155 Schedule during which message de
9. 5 00 PM If you want calls to be handled in the same way day and night enter 00 00 in the DAY SERVICE BEGINS field and 24 00 in the DAY SERVICE ENDS field Refer to the Business Hours Worksheet completed by the system supervisor for specific information 21 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 To save the information and exit the screen press lt F10 gt The System Information menu displays 2 4 4 5 Setting Up the Call Transfer Screen 1 From the System Information menu select CALL TRANSFER The Call Transfer setup screen displays 2 The fields in the top half of the screen list the sequences that the Voice Mail is to dial to transfer calls the signifies hook flash and the comma signifies pause for one second Typically these settings are appropriate for most telephone systems without any modification If you know the actual sequences required by the telephone system and they are different from those shown make the changes as necessary 3 To save the information and exit the screen press lt F10 gt The System Information menu displays 2 4 4 6 Setting Up the Class of Service Screen Each mailbox on the system is assigned a class of service The class of service assigned to the box dictates which Voice Mail features the mailbox owner has access to and how he she can use those features There are 8 classes of services 0 through 7 that can be set up then applied to mailboxes on
10. Answer type for Question 6 Answer type for Question 7 Answer type for Question 8 Answer type for Question 9 If the answer type is digits minimum number of digits that must be entered for valid answer to question 10 If the answer type is digits minimum number of digits that must be entered for valid answer to question 1 If the answer type is digits minimum number of digits that must be entered for valid answer to question 2 If the answer type is digits minimum number of digits that must be entered for valid answer to question 3 If the answer type is digits minimum number of digits that must be entered for valid answer to question 4 72 Acceptable Values 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the I
11. Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Directory Box Setup General Information Setup General Information Setup General Information Setup General Information Setup General Information Setup General Information Setup General Information Setup General Information Setup General Information Setup Group Box Setup Group Box Setup DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number 2605 Description Maximum number of digits to collect from callers Fast forwarded rewind seconds Technician password Customer password Digits needed to get line for external call Store call log to With parameter 5057 Maximum number of minutes call can last before being rerouted
12. Param Number 5018 5019 Description Maximum box length caller can dial Seconds of initial pause before main greeting is played When Voice Mail should play time and date Play called party s name when call is answered Announce call when call is answered Custom field use under direction of technical support Debug field use under direction of technical support Action to take after questions are answered Box associated with parameter 2404 Number of mailbox that owns the Question box Replay digit answers for verification 70 Acceptable Values 0 When caller asks 1 Before each message 2 After each message 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number Valid mailbox number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Param Number 2402 Description Voice answers versus digit Trigger owner mailbox notification of answers
13. To use Serial Administration KeyLink to view and work with the Voice Mail s DOS screen interface from the Serial Administration KeyLink pull down menu select the REMOTE CONTROL option Once Serial Administration KeyLink establishes a connection between the two systems the screen refreshes with a display that shows the host Voice Mail The keyboard and monitor of the remote computer now effectively control the Voice Mail The screens you view show the setup and functionality of the Voice Mail and the keystrokes you make affect the functionality of that system To use a Windows interface to the DOS based system from the File menu select the CONNECT option Once a connection is established between the systems the Boxes System Diagnostics and Help pull down menus are activated on the SERIAL ADMINISTRATOR screen Using options available on these Windows based menus you can modify the system and box setup structure on the Voice Mail For information on using specific options select options from the Help pull down menu To break the connection between the remote PC and the host Voice Mail select the Exit option from the File pull down menu 18 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 If a connection cannot be established between the host Voice Mail and the remote PC verify that you specified the appropriate COM port settings during Serial Administration KeyLink installation Also verify that you
14. ccccccceceesesenteceeeeeceeessensaeeees 20 2 4 4 2 Setting Up the General Information Screen eeecsceeeeeseeeeeeeeeeeeeeeenaees 20 2 4 4 3 Setting Up the Line Information Screen c cccccccccceesssseeeeeeeeeeessessaeeees 21 2 4 4 4 Setting Up the Business Hours Screen ccccccccccececessesecseceeeeeceeeesenseaeeees 21 2 4 4 5 Setting Up the Call Transfer Screeti cccccecsccecececeesesscseceeeseeeeeesesseaeeees 22 2 4 4 6 Setting Up the Class of Service Screen ccccccccececessesenteceeeeeeeeeesensaeeees 22 2 4 5 Specifying Box Information cccccccesscsccecececeeeeseseeceeeeeeeeeeeessaaeeeeeeeeeeeeeaas 29 DA Dcle WHat Isa BOX e E e E potencies E AR EaR 29 2 4 5 2 Understanding Routing Box 800 801 and 821 00 0 eceeeececsccceeeeeesetteeeees 29 2 4 5 3 Accessing Box Information Screens cccsecceccceceeeeeesenteceeeeeeeesesesseaeeees 30 2 4 5 4 Reviewing Routing Box 800 801 and 821 and Setting Up Single Digit Cal IR UID av Wy pers Satins a bana AGO PR a wes a ee 32 2 4 5 5 Setting Up Prototype Mailbox 9994 ooo eeeeceessececeeneeeeceesneeeceesteeeeeeneaaees 33 2 4 5 6 Creating Subscriber Mailboxes iescc seseorpssesaondpscssesvenccsonensvatnapbontcenseseces 35 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 4 5 7 Customizing Subscriber Mailboxes cccecsecsccccececeeeesscneceeeeeeeeeesensaeeees 36 2 4 5 8 Customizing the System Supervisor Mail
15. press 2 The system voices the prompt For digits zero through nine please enter the digit or press for special routing options 8 Press the digit for which you want to modify the call routing The system voices a prompt identifying the current call routing set up for the digit 9 When prompted press 1 to change the routing for the digit Then when prompted enter the number of the box to which you now want callers who press the digit to route The system voices a prompt stating the new call routing structure Note that you can make special call routing refinements by pressing in step 8 above The system voices the following special routing options To Change the Destination for the Star Digit Press To Change the Destination for the Pound Digit Press To Change the No Digits Destination Press 1 To Change the Invalid Digit Destination Press 2 To Change the Voice Detected Destination Press 3 Once you access this menu be advised that you must not press to exit it since the key invokes a change to the destination for the pound key If you want to return to the previous menu simply make no entry when you hear the special routing options prompt 3 3 General System Maintenance 3 3 1 Enabling or Disabling a Port 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu 97 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 To list
16. service hours Rings before call is answered during night service hours Rings before call is answered during lunch service hours 63 A prompt for the Item number refers to the holiday number Enter 1 through 20 A prompt for the Item number refers to the holiday number Enter 1 through 20 A prompt for the Item number refers to the holiday number Enter 1 through 20 A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number A prompt for the Item number refers to the line number Enter the line number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Param Number 1006 Description Outgoing calls allowed on this line Line belongs to Line Group A Line belongs to Line Group B Line belongs to Line Group Cc Line belongs to Line Group D Mailbox owner s last name Action to be taken after caller leaves message
17. that information should be entered on the System Information General setup screen To restrict pager calls to use lines in a particular line group enter the letter A B C or D of the line group in braces before the telephone number for example A 5551212 Tone or Voice pagers may be used with the Message Delivery feature discussed later in this section 37 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 The pager number you enter can contain the digits 0 through 9 star pound and the following special characters Character Use screen Default is one second Long pause equal in length to 8 commas Hookflash i No progress tones must be last character The Voice Mail ignores all call progress tones during the course of the call When it has finished dialing the system immediately assumes that the pager system has answered Enclosing the number in brackets prevents the mailbox owner from being able to call in and change the number Specifies a line group is to be used for example A 555 1212 indicates choose any line in line group A and dial the number 555 1212 any other Can be used for punctuation and is ignored character PAGER TYPE The Voice Mail supports both Tone and Digital pagers in this section of the mailbox programming Specify here which type of pager the mailbox owner has Digital Tone or None When a caller asks the Voice Mail to page a
18. that since this technique involves inputting codes that represent system parameters and corresponding values to which parameters are to be set it is a bit more difficult to use effectively if you are unfamiliar with setting up Corporate Office or Small Office For this reason we recommend that technicians unfamiliar with Corporate Office Small Office or DX 80 Hard Drive Voice Mail attach a laptop to the Voice Mail and use the instructions provided here to complete all necessary system setup steps through the screen interface Note If you choose to set up the system using the Teleparameter feature be sure to first review section 2 6 so you clearly understand the setup of the default database included on the Voice Mail 2 2 Preparing for System Setup To install set up and maintain a DX 80 Hard Drive Voice Mail voice processing system you need the following equipment Equipment Needed e DX 80 Hard Drive Voice Mail card If you choose to set up the system by connecting a laptop to the Voice Mail card you need the following additional equipment e Laptop computer e Straight through serial cable e Serial Administration or KeyLink communications software provided with all Voice Mail cards This additional equipment is necessary because the Voice Mail does not have a keyboard and monitor To set up the system using a laptop you must use a Straight through serial cable to attach the laptop PC to the Voice Mail card So that the lapto
19. the Voice Mail Two of them are pre configured on the system Class of service 0 is assigned by default to the prototype mailbox 9994 which serves as a template for every mailbox that you create on the system Class of service 7 is assigned supervisor mailbox privileges This class of service is assigned to mailbox 70 which is also pre configured on the system Mailbox 70 therefore serves as the supervisor mailbox By calling into the system and accessing the supervisor mailbox the system supervisor can make necessary day to day modifications to the voice processing system such as adding mailboxes changing Routing box greetings etc See section 3 for details 1 From the System Information menu select CLASS OF SERVICE The Class of Service setup screen displays 2 Use the information provided below to review and if necessary adjust the fields on two different Class of Service screens First review class of service 0 which functions as the 22 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 class of service that will be assigned to subscriber mailboxes on the system When you reviewed the screen for class of service 0 press lt F6 gt to progress through the classes of service and go to the setup screen for class of service 7 Review and if necessary adjust class of service 7 Ensure that in class of service 7 the SUPERVISOR STATUS field is set to Yes This allows the owner of the mailbox assigned this clas
20. you will receive an error message asking you to re insert the disk Instead insert diskette 2 press the Retry button on the error message and then select the Continue button 7 When prompted remove installation diskette 2 and insert diskette 3 Press OK If the operating system on the laptop is Windows NT or Windows 2000 after you remove diskette 2 you will receive an error message asking you to re insert the disk Instead insert diskette 3 press the Retry button on the error message box and then select the Continue button 8 When the Setup Complete screen appears press Finish A Serial Administration icon displays on the desktop 2 4 2 Connecting the Laptop to the DX 80 Hard Drive Voice Mail You connect the Voice Mail card to the laptop computer using a Straight through serial cable Before connecting the Straight through cable between the Voice Mail and the laptop connect power to the Voice Mail and allow it to power up for 3 minutes or more After 3 minutes connect the Straight through cable between the laptop and the Voice Mail then attempt to establish communication using the procedure provided below When you install KeyLink or serial administration software on the laptop computer the program defaults to using the COM 1 port on the laptop Therefore unless you change this 16 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 default you should connect one end of the Straight through s
21. 4 through 7 above In step 5 press 801 to indicate you want to work with Routing box 801 In step 7 record the office closed greeting instead of the office open greeting To record the holiday greeting for Routing box 801 repeat step 7 select greeting number 1 and record the holiday greeting To record the greeting for Routing box 821 press lt gt to exit the menu shown above and return to the Options menu Then repeat steps 4 through 7 above In step 5 press 821 to indicate you want to work with Routing box 821 In step 7 record the office open greeting call routing options omitting the introductory remarks Welcome to 3 When you have recorded all necessary greetings press lt gt to return to the Options menu then press lt gt to return to the Main menu Be sure to instruct the system supervisor to refer to section 3 2 for detailed instructions on changing the active Routing box greetings and recording new greetings 2 5 Default Database Structure Overview As mentioned previously the Voice Mail contains a default database with a setup configuration that allows the Voice Mail to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician Information in this section highlights portions of this default database configuration More detailed information on the purpose of Routing boxes and mailboxes and how box settings and other default settings affect system
22. DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 To listen to your messages press 1 To send a message press 2 To change your options press 3 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 3 From the Supervisors menu press 2 for Routing box Administration 4 When prompted enter the number of the Routing box with which you want to work 5 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press to confirm the system voices the Routing Box administration menu options Routing Box Menu To Add Press 1 To Delete Press 2 To Modify Press 3 To Exit Press 6 To make modifications to the Routing box press 3 The system voices the modification options 96 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 To Change the Greeting Press 1 To Change the Routing Press 2 To Exit Press 7 To change the routing structure
23. VM CFG Setup 9105 hardwareint See the Installation Manual VM CFG Setup 9106 ringon See the Installation Manual VM CFG Setup minimummessage See the Installation Manual VM CFG Setup 9108 maxinactive See the Installation Manual VM CFG Setup 9109 maxlockup See the Installation Manual 79 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number VM CFG Setup 9118 languages See the Installation Manual VM CFG Setup 9120 dtmfsendon See the Installation Manual VM CFG Setup dtmfsendoff See the Installation Manual VM CFG Setup 9122 pa busy See the Installation Manual VM CFG Setup lunchoperatorisday See the Installation Manual VM CFG Setup 9124 samplingrate See the Installation Manual VM CFG Setup 9125 databaseline See the Installation Manual VM CFG Setup ignoredisconnects See the Installation Manual VM CFG Setup 9127 nonametransfer See the Installation Manual VM CFG Setup norecordbeep See the Installation Manual VM CFG Setup 9144 repeatmw See the Installation Manual VM CFG Setup 9146 deleteafterfwd See the Installation Manual VM CFG Setup remotepause See the Installation Manual VM CFG Setup 9160 ringreset See the Installation Manual VM CFG Setup notifyrings See the Installation Manual VM CFG Setup 9162 assumepageconfirm See the Installation Manual VM CFG Setup 9163 assumehold See the Installation Manual
24. VM CFG Setup externalfax See the Installation Manual VM CFG Setup 9166 faxtimeout See the Installation Manual VM CFG Setup 9167 nopcbeep See the Installation Manual 80 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number VM CFG Setup 9174 cdspeed See the Installation Manual VM CFG Setup 9182 ignoreinitialdisconnect See the Installation Manual VM CFG Setup lineaccessontransfer See the Installation Manual VM CFG Setup 9192 24hourclockdisplay See the Installation Manual VM CFG Setup linesconnected See the Installation Manual VM CFG Setup 9206 qboxposconfirm See the Installation Manual VM CFG Setup 9207 qboxdataprint See the Installation Manual VM CFG Setup qboxarchive See the Installation Manual VM CFG Setup 9209 pagerprefix See the Installation Manual VM CFG Setup pagerappend See the Installation Manual VM CFG Setup 9214 omitgroupsender See the Installation Manual VM CFG Setup 9216 pagertrail See the Installation Manual VM CFG Setup longhookflash See the Installation Manual VM CFG Setup 9219 cp dialtone See the Installation Manual VM CFG Setup See the Installation Manual VM CFG Setup 9221 cp invalid See the Installation Manual VM CFG Setup 9222 cp dnd See the Installation Manual VM CFG Setup See the Installation Manual VM CFG Setup 9224 cp initring See the Installation Manual VM CFG Setup 9225
25. a message press 2 To change your options press 3 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 86 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 From the Supervisors menu press 1 for Mailbox Administration 4 When prompted enter the number of the mailbox you want to add modify or delete The system voices the number back to you 5 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press to confirm the system voices the Mailbox menu options Mailbox Menu To Add Press 1 To Delete Press 2 To Modify Press 3 To Suspend Press 4 To Restore Press 5 To Reset Press 6 To Exit Press 6 To add a new the mailbox to the system press 1 The system adds the new mailbox to the mailbox database All default settings in the mailbox are set to the default parameters settings specified in prototype mailbox 9994 The default password for the mail
26. back to the caller and offers the options to remain on hold try another extension etc This field allows you to specify the number of hold prompts that should be played before the Voice Mail offers these options to the caller As shipped the Voice Mail has only one hold prompt recorded system prompt 146 Therefore if you enter 3 in this field a caller queued to a busy station hears this same prompt three times before being offered the options again If you record the second hold prompt 147 then the caller hears prompt 146 147 then 146 again before being offered the options You may record up to 100 different hold prompts which are played in sequence Remember At the end of each hold prompt the Voice Mail tries the extension again After the Voice Mail plays the highest number hold prompt recorded it returns to the lowest number after the next try The default setting is 3 Note The time between tries to a busy extension is determined by the length of each hold prompt recorded The prompt supplied with the Voice Mail 146 is approximately 30 seconds RESTRICTED NUMBERS When a mailbox owner calls in to change his her call transfer number pager number or message notification number you may want to prevent him her from changing it to certain numbers such as long distance numbers These fields allow you to define digit sequences that are to be blocked The Voice Mail looks at each of these Digits fields to determin
27. call back to this Routing box This would cause the Voice Mail to keep playing the greeting music over and over DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Another example would be a case in which you want to allow the caller to hear information about different products while he she is on hold The Routing box greeting could be recorded as While you are holding to hear about our spring products press 1 to hear about our summer products press 2 etc The Routing box could route the call to another Routing box depending on what the caller enters This new Routing box could offer another menu a product description or other information as appropriate Finally to handle the case in which the caller decides not to continue in the DX 80 UCD queue and wants the auto attendant features to route the call the caller can tell the Voice Mail this by pressing 7 The Voice Mail determines how to handle the call using this logic If the Voice Mail is handling a call in a Routing box and the call came from the DX 80 as a UCD call and the caller dials 7 and the Destination for digit 7 is not set to a valid box number then the Voice Mail will signal by a double hookflash to the DX 80 that the DX 80 should remove the call from the UCD queue and relinquish control of the call to the Voice Mail The Routing boxes for each UCD group are defined in TRANS TXT file By default they are UCD group 1 overflow announc
28. can change the parameter values that affect system wide setup information box setups and VM CFG file data by simply calling into the system You simply log into supervisor mailbox 70 over the telephone select to modify system parameters then as prompted enter codes that identify each parameter you want to change and the new value to which you want 49 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 to set the parameter The screen illustrations and parameter value table provided in this section indicate the parameters and their associated codes Technicians who have experience setting up Corporate Office or Small Office systems may prefer to use the Teleparameter feature to quickly make modifications and get the Voice Mail up and running at the customer s site Be advised however that since this technique involves inputting codes that represent system parameters and corresponding values to which parameters are to be set it is a bit more difficult to use effectively if you are unfamiliar with setting up Corporate Office or Small Office systems For this reason we recommend that technicians unfamiliar with Corporate Office Small Office or DX 80 Hard Drive Voice Mail attach a laptop to the Voice Mail and use the instructions provided in the previous sections to complete all necessary system setup steps Note If you choose to set up the system using the Teleparameter feature be sure to first review this section so
29. cp interring See the Installation Manual 81 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number VM CFG Setup 9226 cp noans See the Installation Manual VM CFG Setup 9227 onhookdtmf See the Installation Manual VM CFG Setup answerack See the Installation Manual VM CFG Setup 9232 senddisconnect See the Installation Manual VM CFG Setup playbackdelay See the Installation Manual VM CFG Setup 9273 cp disconnect See the Installation Manual VM CFG Setup 9282 qboxdataprinteject See the Installation Manual VM CFG Setup qboxuseconfirmnumbers See the Installation Manual VM CFG Setup 9289 qboxhideacctnumbers See the Installation Manual VM CFG Setup keepmessagesnew See the Installation Manual VM CFG Setup 9295 pooledring See the Installation Manual VM CFG Setup 9296 mboxdefaultdigit See the Installation Manual VM CFG Setup greeting noanswer See the Installation Manual VM CFG Setup 9302 greeting busy See the Installation Manual VM CFG Setup greeting dnd See the Installation Manual VM CFG Setup 9337 noaccountinlog See the Installation Manual VM CFG Setup 9339 greeting night See the Installation Manual VM CFG Setup faxpause See the Installation Manual VM CFG Setup 9342 samecallfaxok See the Installation Manual VM CFG Setup 9343 mwonreps See the Installation Manual 82 DX 80 HARD DRIVE Voice MAIL INSTALLAT
30. functionality is provided earlier in this document Note Though you may make adjustments to specific information relating to this default setup you are urged to maintain the general configuration of Routing boxes 800 801 and 821 class of service 7 and supervisor mailbox 70 This configuration allows the Voice Mail to efficiently perform fundamental call processing tasks Maintaining it helps both you the technician and the Voice Mail technical support to efficiently service the system and resolve any call processing issues 47 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Technician Password 1234 Business Hours specified on System Information Business Hours screen 8 00 AM 5 00 PM Routing Box 800 Answers all incoming calls during day lunch hours specified on System Information Business Hours screen Owned by mailbox 70 Routing Box 801 Answers all incoming calls during non day lunch hours specified on System Information Business Hours screen Owned by mailbox 70 Routing Box 821 Routes calls that have already passed through Routing box 800 or 801 Owned by mailbox 70 Class of Service 0 Set up with the following parameter settings for information on specific parameter fields refer to section 2 4 4 6 MAXIMUM NUMBER OF GREETINGS 10 MAXIMUM NUMBER OF MESSAGES 200 MAXIMUM GREETING LENGTH SECS 60 MAXIMUM MESSAGE LENGTH SECS 60 AUTO DELETE OLD
31. in this box Digits caller can press to exit this box Answer type for Question 10 Answer type for Question 1 Answer type for Question 2 Answer type for Question 3 Answer type for Question 4 Answer type for Question 5 71 Acceptable Values 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits 0 Voice 1 Digits DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Param Number 2416 Description
32. message slips from message mailbox dials the Voice Mail to retrieve messages DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Live Attendant DX 80 Hard Drive Voice Mail Recipient reads messages left on message slips The Voice Mail plays messages recorded by callers in the voice mailbox 1 2 Understanding the DX 80 Hard Drive Voice Mail Product Design The Voice Mail is designed using the Box concept A box contains a set of instructions that tell the program what to do with a call it is handling By setting up the system to send calls to different boxes created on the system you can have it effectively process calls including playing certain prompts or greetings to callers collecting information and messages from callers and routing calls to certain extensions based on digits dialed by callers The Voice Mail product uses the same software base as other Voice Mail system products but it is limited in the number of boxes 100 mailboxes you can set up on the system These limitations effectively position the Voice Mail as a product for smaller businesses needing a simple reliable voice mail system without all the advanced features of a larger more expensive system The Routing boxes are used to answer incoming calls play a listing of options to callers and route the call to a specific mailbox based on the digits dialed by the caller The mailboxes transfer calls to their associated extensions and store me
33. system to record messages Since most of the setup information will be the same for every mailbox you need you should review the system s prototype mailbox which is used as the mailbox setup model The prototype mailbox is box number 9994 Every time you select to create a new mailbox the system does so by making a copy of mailbox 9994 l From the Box Information menu select MAIL BOX The Mail Box setup screen displays with the Page Number menu Press lt F4 gt to access the box selection screen A small window displays prompting you for the box number Type 9994 then press lt Enter gt Press lt Enter gt to move the cursor to the TRANSFER TYPE field When a call is routed to the mailbox the first action taken is to transfer the call to the number specified in the TO field The Voice Mail offers several options as to how the call can be transferred When you move the cursor to this field the various options are presented in a menu All transfer type options are described below Use this information to select a transfer type Note that in almost all system setups you should select the Blind transfer type so the system can function most efficiently The default setting is Blind 33 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 NO TRANSFER The Voice Mail does not transfer the call Instead it plays the mailbox owner s personal greeting if one has been recorded or a system default greeting The ca
34. this screen corresponds to one line connected to the Voice Mail Press lt Enter gt to move the cursor to the Initial Box field under Day Service for line 1 Verify that 800 displays in this field indicating that calls received during Day Service hours are to go to Routing box 800 Press lt Enter gt to move the cursor to Initial Box field under Night Service for line 1 Verify that 801 displays in this field indicating that calls received after the day service hours are to go to Routing box 801 Press lt Enter gt to move the cursor to the Initial Box field under Lunch Service for line 1 Verify that 800 displays in this field indicating that calls received during Lunch Service are also to go to Routing box 800 Press lt Enter gt to move the cursor to the OUTGOING ALLOWED field for line 1 Verify this field is set to No Repeat steps 3 through 5 for each line on the screen For the last line however be sure to verify that Yes in the OUTGOING ALLOWED field To save the information and exit the screen press lt F10 gt The System Information menu displays 2 4 4 4 Setting Up the Business Hours Screen l From the System Information menu select BUSINESS HOURS The Business Hours setup screen displays For each day of the week enter the office opening time in the DAY SERVICE BEGINS field and the office closing time in the DAY SERVICE ENDS field The default is an office open time of 8 00 AM and office closing time of 17 00
35. to assist callers who use rotary phones or are too slow to respond to system prompts By disconnecting non responsive callers in box 821 the system simply assumes that the caller knew how to select menu options in box 800 or 801 and therefore since no option was selected in box 821 the caller hung up Because we recommend you record two greetings in both Routing box 800 and 801 you will not use the GREETING RECORDED field on the Routing Box setup screens This field allows you to record only one greeting for the Routing box Instead you will record all necessary greetings by following the steps in the section 2 4 5 9 which you will complete after you review and set up the Routing boxes and mailboxes 2 4 5 3 Accessing Box Information Screens 1 From the Line Status screen press lt F10 gt The Main menu displays and you are prompted to enter a system password 2 At the prompt to enter the system password press lt Enter gt 3 From the Main Menu select BOX INFORMATION The Box Information menu displays You should review the setup for the following boxes 30 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 e Routing Box 800 e Routing Box 801 e Routing Box 821 e Prototype Mailbox 9994 e Supervisor mailbox 70 After you review and if necessary adjust prototype mailbox 9994 you use it to set up subscriber mailboxes You then make necessary adjustments to these mailboxes to customize them for system s
36. to be a Voice Mail on the system When the DX 80 queues a call while waiting for an agent to become available the DX 80 can play its music on hold to the caller but this is limited and cannot be modified However the DX 80 can conference in a voice mail port to the queued call The DX 80 rings the voice mail port sends the Voice Mail some digits to specify which UCD queue the call is in and lets the Voice Mail play voice messages to the caller while the call is in the DX 80 UCD queue The DX 80 will allow the Voice Mail to remain connected to the call until it sees that a DX 80 UCD agent has become available As soon as an agent becomes available the DX 80 will disconnect the Voice Mail and send the call to the agent The Voice Mail will see that the call has disconnected and will return the voice mail port to idle During the time the Voice Mail is connected to the call the caller will hear voice messages and can respond by pressing digits The Voice Mail implements this by sending the call to a Routing box which plays the Routing box greeting waits for digits and moves to other boxes in the normal manner The simplest example would be a case in which the Voice Mail just provides music on hold In this case the Routing box greeting would just be a short piece of music The field labeled If no digits dialed would send the call back to this same Routing box The Destination for digit x for all digits would be set to send the
37. to which the mailbox will transfer calls Also note that the default password for each mailbox is the same as the box number The Voice Mail creates the new mailbox by making a copy of the Prototype mailbox The new mailbox is displayed on the screen Repeat steps 3 through 5 for each subscriber mailbox you want to create Once you create all necessary mailboxes continue with the next procedure below 35 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 4 5 7 Customizing Subscriber Mailboxes Using information the system supervisor provides on the Mailbox Setup Worksheets you can now customize the mailboxes you created for each subscriber on the system The procedure below identifies the fields you should be sure to customize for each mailbox Fields that are not specifically discussed contain default values that should be appropriate in nearly all setup situations Therefore it is unlikely that you need to modify these fields 1 To access the mailbox you want to customize press lt F4 gt A small window displays prompting you for the box number Type the box number then press lt Enter gt The Mail Box Page setup screen displays 2 Press lt Enter gt to move the cursor to the FIRST NAME field Enter the mailbox owner s first name Press lt Enter gt to move the cursor to the LAST field Enter the mailbox owner s last name 3 To go to Page 2 of the Mail Box setup screen press lt F9 gt The Pa
38. 91 3 2 1 Understanding the Routing Box Setup cccccecsccceceeseeesenseceeeeeeeeessesseaeeees 91 3 2 2 Recording Routing Box Greetings or Changing Currently Active Greetings 93 3 2 3 Changing the Single Digit Call Routing cccccccccccceceeessseteceeeeeeeeessesseneeees 95 3 3 General System Maintenance cccceesscscccececeeeesenneceeeceeeesesessaeceeeeeeeenesesseaeeees 97 3 3 1 Enabling or Disabling a Port ccccccccccccececeesesseeceeeceeeesessceceeeeeeseessesseaeeees 97 3 3 2 Recording a Broadcast Message for All Mailboxes cceecsececcceceseesersneeees 99 3 3 3 Transferring a Caller to a Mailbox s Voice Mail ccccccccccssesseseeeeeeeeeeeseees 100 3 3 4 Troubleshooting System Problems ccccccccseesssseceeeceeeeeesenseaeeeeeeseseeeneaes 100 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 1 System Overview 1 1 What Does the DX 80 Hard Drive Voice Mail Do In its simplest form the Hard Drive Voice Mail acts like a telephone receptionist The system answers incoming calls and transfers them to the appropriate extension If the called extension is not available busy or no answer the system offers to take a message or try an alternative extension Voice Mail functionality includes e Automated attendant features e Voice mail features These two functions work together to provide smooth call coverage for your application 1 1 1 What is an Automat
39. Call Transfer Information Setup Param Number 5067 5068 5000 Description Acceptable Values Hour lunch service begins With parameter 5046 Minute lunch service begins Hour lunch service ends With parameter 5048 Minute lunch service ends Hour at which greeting is to change to good evening With parameter 5067 Minute at which greeting is to change to good evening Sequence to initiate an internal transfer Refer to technical bulletin and phone documentation Sequence to initiate an external transfer Refer to technical bulletin and phone documentation Sequence to complete an internal transfer Refer to technical bulletin and phone documentation 57 A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday A prompt for the Item number refers to the day of the week Enter 0 Sunday through 6 Saturday Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfe
40. DULE A SCHEDULE B Start SUN Mon Tue Wed Thu Fri Sat SCHEDULE C SCHEDULE D Sun Mon Tue Wed Thu Fri Sat looko cE fokoooowow F6 Next F9 Next page F10 Exit Press lt Enter gt to move the cursor to the first SCHEDULE A field If the subscriber is to use the Pager or Message Delivery feature according to a particular schedule use the following information to complete the Mail Box Page 3 setup screen START Enter the time at which this schedule should begin on this day The time should be entered in 24 hour format for example enter 20 00 for 8 00 PM END Enter the time at which this schedule should end on this day The time should be entered in 24 hour format for example enter 20 00 for 8 00 PM Note If you want the schedule to be active all day enter 00 00 as the START time and 24 00 as the Enn time To go to Page 4 of the Mail Box setup screen press lt F9 gt The Page 4 screen displays 43 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 MAIL BOX Page 4 Box number First Name a a Hotel guest privileges only WAKE UP TIME Currently scheduled jE PERSONAL DISTRIBUTION LISTS Name Name Name Name Enabled Enabled Enabled Enabled Members Members Members Members Fi Help F2 Add F3 Delete F4 Select F5 Prey Fo Next FS Next page F10 Exit 4 Confirm that the ENABLED field is set to Yes for all four personal distributio
41. ION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number VM CFG Setup 9344 mwoffreps See the Installation Manual VM CFG Setup 9346 faxprefix See the Installation Manual VM CFG Setup faxgeneraldelivery See the Installation Manual VM CFG Setup 9351 initialpauseidp See the Installation Manual VM CFG Setup directoryidp See the Installation Manual VM CFG Setup 9353 messagepausetime See the Installation Manual VM CFG Setup 9354 sharefaxports See the Installation Manual VM CFG Setup flowcontrol See the Installation Manual VM CFG Setup 9360 fastacdtransfer See the Installation Manual VM CFG Setup pmsviatextfiles See the Installation Manual VM CFG Setup 9364 serviceobservecode See the Installation Manual VM CFG Setup 9365 acdpause See the Installation Manual VM CFG Setup wakeuprings See the Installation Manual VM CFG Setup 9384 ivrpromptlanguage See the Installation Manual VM CFG Setup volume See the Installation Manual VM CFG Setup 9389 noserialmwrefresh See the Installation Manual VM CFG Setup 9390 basiccptones See the Installation Manual VM CFG Setup extrarotarytime See the Installation Manual VM CFG Setup 9393 transferring See the Installation Manual VM CFG Setup 9394 dialtonefrequency See the Installation Manual 83 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number VM CFG Se
42. MESSAGES AFTER 30 DAYS AUTO DELETE NEW MESSAGES AFTER 99 DAYS SUPERVISOR STATUS No ACCESS TO GROUP BOXES Yes DIAL OUT ALLOWED No ACCESS TO P A Yes PLAY MENU AFTER GREETING No ALLOWED TO RECEIVE FAXMAIL No OPERATOR Box DAY 888 NIGHT 888 WHEN EXITING OPEN MAILBOX GOTO BOX 821 MAX LINES ALLOWED TO HOLD FOR ONE BOX 2 WHILE IN QUEUE SAY POSITION IN LINE No 48 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 TRY EXTENSION 3 TIMES BEFORE GOING BACK TO CALLER RESTRICTED DIGITs None Class of Service 7 Set up with the class of service 0 options but with SUPERVISOR STATUS enabled Extension Length 3 digits Password Length 4 digits Default Passwords Equal the mailbox numbers Mailbox 70 Set up as the Supervisor mailbox with CLASS OF SERVICE 7 Prototype mailbox 9994 features automatically assigned to all mailboxes created TRANSFER TYPE Wait for Ring CLASS OF SERVICE 0 To X signifies the mailbox number CURRENTLY ENABLED Yes TRANSFER SCHEDULE Always PASSWORD X signifies the mailbox number SEQUENCE TO TURN ON OFF MESSAGE WAITING LAMP set by Integration program AFTER PLAYING GREETING Wait for digit 2 6 Setting Up the System Using the Teleparameter Feature This section provides instructions on using the teleparameter feature to set up a new system at a customer site or to later make modifications to the system Using the teleparameter feature you
43. NSTALLATION AND SUPERVISOR GUIDE 09 01 greeting voiced by and options available in Routing box 801 are often different than those in Routing box 800 So that the system supervisor can alter the system to voice a generic holiday greeting on holidays the office is closed you will set up both Routing box 800 and 801 to include a holiday greeting alternative Therefore procedures in this document guide you through recording two greetings in both boxes 800 and 801 an office open greeting and a holiday greeting in box 800 and an office closed greeting and a holiday greeting in box 801 Keep in mind that holidays last 24 hours therefore calls received on a holiday may be processed by either box 800 or 801 depending on when the call is received For this reason a holiday greeting must be recorded in both box 800 and 801 Sample greetings for these boxes are provided in section 3 2 Routing Box 821 is designed by default to take over and route calls once they have passed through Routing box 800 or 801 A call may go to Routing box 821 for example after the caller leaves a voice message in a subscriber s mailbox Routing box 821 offers callers a menu similar to Routing box 800 but box 821 is pre configured so if a caller does not enter an extension or select a menu option the call is disconnected In Routing box 800 and 801 callers who do not enter an extension or select an option are transferred to the operator This is a safety measure designed
44. PERVISOR GUIDE 09 01 10 Once you record a greeting the system voices the following prompts 11 12 13 14 To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press Follow the prompts to complete the procedure To change the mailbox password press 3 Note that to change the password you must first enter the current password when prompted by the system By default the mailbox password is the same as the mailbox number Also note that each mailbox owner can log into the mailbox and complete this task this does not need to be performed by a system supervisor Once you enter a new mailbox password and confirm the entry as prompted the system voices a prompt informing you that the new password will be in effect the next time the mailbox is accessed To change the call transfer feature press 4 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor The system voices a prompt identifying the current call transfer set up then voices the call transfer options Press 1 if you would like to change the number Press to turn this feature on or off or Press if you are satisfied Follow the prompts to complete the procedure To change the message notification feature press 5 Note that each mailbox owner can also log into the mail
45. T SERVICE Pager notification is available only during non day lunch service as defined in the System Information Business Hours screen SCHEDULE A B C or D Pager notification is available only during the schedule defined on Page 3 of the Mail Box setup screen for this mailbox 39 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 ENABLED Set this field to Yes to indicate that the pager feature for this mailbox is currently on Set the field to No to indicate that the pager feature is off The mailbox owner can also toggle this field on and off by calling into the system If this field is set to No it overrides the call schedule set in the previous field Press lt Enter gt to move the cursor to the first MESSAGE DELIVERY field If the subscriber is to use the Message Delivery feature use the following information to complete this section of the Mail Box setup screen CALL Enter the telephone number the Voice Mail should call to inform the mailbox owner that there are new messages in his her mailbox The number can contain the DTMF digits 0 9 and plus any of the following special characters Character Use Use pulse also known as rotary dialing Use tone dialing the default Short pause duration can be changed in Technical Information screen Default is 1 second Medium pause equal in length to 4 commas Long pause equal in length to 8 commas Hookflash Enclosing the numb
46. VISOR GUIDE 09 01 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Param Number 2434 Description If the answer type is digits maximum number of digits that can be entered for valid answer to question 4 If the answer type is digits maximum number of digits that can be entered for valid answer to question 5 If the answer type is digits maximum number of digits that can be entered for valid answer to question 6 If the answer type is digits maximum number of digits that can be entered for valid answer to question 7 If the answer type is digits maximum numb
47. With parameter 5056 Box to which calls are re routed Exit to DOS hour Exit to DOS minutes Maximum length of a message seconds that can be sent to this box Group box members 62 Acceptable Values Up to 10 digits Up to 10 digits Refer to technical bulletin and phone documentation 0 None 1 File 2 Printer Valid box number Valid box numbers A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Holiday Schedule Setup Holiday Schedule Setup Holiday Schedule Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Line Information Setup Param Number 5050 Description Acceptable Values With parameter 5051 Holiday month With parameter 5050 Holiday date Box to which calls are routed during holiday Valid box number Box to which calls on this Valid box number line are routed during day service hours Box to which calls on this line are routed during night service hours Valid box number Box to which calls on this Valid box number line are routed during lunch service hours Rings before call is answered during day
48. able Routing boxes to perform additional call routing tasks As you make any changes keep in mind that we urge you to maintain the initial general configuration of Routing boxes 800 801 and 821 class of service 7 and supervisor mailbox 70 This configuration allows the Voice Mail to perform fundamental call processing tasks efficiently Maintaining it helps both you the technician and Voice Mail technical support to efficiently service the system and resolve any call processing issues For these reasons we urge you not to deviate from this general system setup default configuration Note Section 2 5 provides an overview of the default database setup shipped on the Voice Mail 2 1 Available System Setup Techniques There are two techniques you can use to set up Voice Mail e Attach a laptop to the Voice Mail card and use the program s screen interface to complete System Information and Box Setup screens e Call into the Voice Mail and use the Teleparameter feature to enter parameter codes and corresponding values to set up system and box information This document provides instructions for using either system setup technique DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Technicians who have experience setting up Corporate Office or Small Office systems may prefer to use the Teleparameter feature to quickly make modifications and get the Voice Mail up and running at the customer s site Be advised however
49. active greeting to the called party e Press 3 to send the calling party to the destination selected in the IF CALLER CHOOSES OTHER OPTIONS field on Page 2 of the mailbox s Mailbox setup screens 34 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 e Press 4 plus a greeting number 0 through 9 to play the selected greeting to the caller provided that the greeting has been recorded e Press 5 plus any valid box number to send the calling party to that box where the call is treated as would any other call to that box e Press 6 to accept the call The parties are connected but the Voice Mail remains connected to the call and records the conversation The recording is stored as a message in the called party s mailbox provided the host telephone system allows conferencing on voice mail ports With the Screen transfer type option the Voice Mail can perform call queuing if the extension is busy 2 4 5 6 Creating Subscriber Mailboxes Once you set up Prototype mailbox 9994 you can now efficiently set up all the mailboxes that will be used by subscribers on the system l 2 From the Box Information menu select MAIL BOX The Mail Box setup screen displays To add a new mailbox press lt F2 gt A small window displays prompting you for the box number Enter the number of the first mailbox you want to create then press lt Enter gt Note Enter as the mailbox number the same number as the extension
50. are using a Straight through cable It is important to note that the Windows interface to the Voice Mail is based on aversion of VP system software and for this reason the Windows interface Help menu contains the information provided with VP systems Some Serial Administrator windows will not fit screens using a resolution of less than 800 x 600 2 4 3 Setting up the System Because the integration parameters are pre set before the Voice Mail leaves the factory once you access the Voice Mail using a laptop computer you are ready to begin customizing the system Customizing the system involves e Specifying System Information e Specifying Routing Box and Mailbox Information 2 4 4 Specifying System Information System Information screens contain system setup information that applies system wide to all boxes set up on the system There are six System Information screens General Information Screen Line Information Screen Business Hours Screen Call Transfer Screen Class of Service Screen s Other Customizations Screen Before you set up Routing boxes and mailboxes it is best to ensure all System Information screens are properly completed 19 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Because the default information on System Information screens is set so the Voice Mail is operational with as few changes as possible the procedures provided in this document for entering data on System Information
51. box cccccecsessececececeesesesseeeees 44 2 4 5 9 Recording Routing Box Greetings cccccesescecececeeeesesecteceeeeeeseessesteaeeees 45 2 5 Default Database Structure OVErviGw n drcisnanteressouesconebavsceedoncergadeosoncoageenseelonyerganened 47 2 6 Setting Up the System Using the Teleparameter Feature eescecceeeseeeeeeeneeeeeees 49 2 6 1 Using the Teleparameter Feature to Set up a New System ceeeeeeeeesteeeeeeees 50 2 6 1 1 Adjusting System Information c cccccccccccsessececececeeseeesesseceeeeeeeesssesseneeees 50 2 6 1 3 Adjusting Routing Box Information ccccecccccceceeeseesenseceeeceeeeessesteaeeees 51 2 6 1 4 Creating and Adjusting Mailbox Box Information cccceeeeeeteeeeeereees 52 2 6 1 5 Creating Other Box Types and Adjusting Information ssssesssseesseeeeseee 53 2 6 2 Teleparameter Value Tables ccccccsecsecccececeeeesenseceeeeeeecsesesseaeeeeeeeeeensaaas 53 2 6 3 Using the Teleparameter Feature to Adjust the System Setup cece 85 3 System Supervisor Instructions cecceceeeeeeeeeeseeeesteneeeeeneeseeneeeeeeseneenees 86 3 1 Working with Mailboxes cccccccccccceceesessenececececeesesenseceeeeeeeceseessaeeeeeeeeseneseseaeeees 86 3 1 1 Adding Deleting or Modifying a Mailbox ccccccccececeeeesecteceeeeeeeeeesenseneeees 86 3 2 Working with Routing Boxes cccccccesscscccececeeeesenseceeeceeeceesnsnaeceeeeeeseeesesneaeeees
52. box and complete this task this does not need to be performed by a system supervisor 89 15 16 17 18 19 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 The system voices a prompt identifying the current message notification setup then voices the notification options Press 1 if you would like to change the number Press to turn this feature on or off or Press if you are satisfied Follow the prompts to complete the procedure To change the pager feature press 6 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor The system voices a prompt identifying the current pager set up then voices the paging options Press 1 if you would like to change the number Press to turn this feature on or off or Press if you are satisfied Follow the prompts to complete the procedure To review messages scheduled for future delivery press 7 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor The system voices a prompt identifying any message scheduled for future delivery then voices the options To Listen to the Message Press 1 To Hear the Next Message scheduled for future delivery Press 2 To Cancel the Message Press 4 To Exit Press Follow the prompts to complete the procedure 90
53. box is the same as the mailbox number To delete the mailbox from the system press 2 The system deletes the mailbox from the mailbox database 87 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 To modify the mailbox on the system press 3 The system voices the Options menu Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3 To Change Your Call Transfer Feature Press 4 To Change Your Message Notification Feature Press 5 To Change Your Pager Feature Press 6 To Review Msgs Scheduled for Future Delivery Press 7 To Change your Personal Distribution Lists Press 8 To Retrieve a Message Previously Sent Press To Return to the Main Menu Press 7 To record the mailbox owner s name press 1 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor 8 Once you record the name the system voices the following prompts To Replay Press 1 To Re Record Press 2 To Delete Press 3 To Exit Press Follow the prompts to complete the procedure 9 To record a personal greeting for the mailbox press 2 You can record up to 10 personal greetings for the mailbox 0 through 9 Note that each mailbox owner can also log into the mailbox and complete this task this does not need to be performed by a system supervisor 88 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SU
54. class of service a meaningful name This helps remind you of the purpose for the class of service Sample names include Supervisors Subscribers etc MAXIMUM NUMBER OF GREETINGS A mailbox can have up to 10 pre recorded personal greetings The mailbox owner may record these greetings store them in the mailbox then choose the greeting that is to be active at any specific time You may want to offer use of all 10 greetings to users or restrict them to fewer greetings Use this field to define how many personal greetings users with this class of service should be allowed to record If you set the field to 0 then callers who route to a mailbox belonging to this class of service always hear the pre recorded system prompt That extension is not available The default setting is 10 Note that in class of service 7 this field must be set to allow at least 2 greetings Class of service 7 is assigned to mailbox 70 the supervisor mailbox that controls the Routing boxes on the system Because you will be setting up these Routing boxes with at least 2 greetings this parameter must be set to at least 2 in the supervisor mailbox class of service MAXIMUM GREETING LENGTH When a mailbox owner calls in to re record his her personal greeting the Voice Mail limits the length of the new greeting to the value entered in this field The default setting is 60 MAXIMUM NUMBER OF MESSAGES The Voice Mail can hold up to 200 messages per mailbox However you ma
55. e box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number Routing Box 2316 Seconds to wait for a digit Setup Routing Box 2317 Basis used to route call 0 Digits dialed A prompt for the Setup 1 Day of week Item number refers 2 Sequence to the box number number Enter the box 3 Database lookup number 4 Day or Night service Routing Box 2318 When digits received wait A prompt for the Setup for more digits Item number refers to the box number Enter the box number Technical 5012 Hookflash length 100 5000 Information milliseconds Setup Technical Pause length milliseconds 10 5000 Information Setup Technical Seconds of silence before Information Voice Mail ends recording Setup Technical 5016 Seconds of non silence 0 99 Information before Voice Mail ends Setup recording Technical Refer to technical Information bulletin and phone Setu
56. e extension number of the person to whom you want to speak dial it now For a directory press star Or press zero for the operator 91 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Note Ifthe system is set up to provide callers single digit call routing options Press 2 for Sales those options are also voiced to callers during this greeting Box 800 Greeting 1 Example Company is closed today for the holiday To leave a message for a specific individual dial the party s extension now For a directory press star If you would like to leave your message with the operator press zero now Box 801 Greeting 0 Example Company is presently closed To leave a message for a specific individual dial the party s extension now For a directory press star If you would like to leave your message with the operator press zero now Box 801 Greeting 1 Example Company is closed today for the holiday To leave a message for a specific individual dial the party s extension now For a directory press star If you would like to leave your message with the operator press zero now Box 821 Greeting 0 Example If you know the extension number of the person to whom you want to speak dial it now For a directory press star Or press zero for the operator Note Ifthe system is set up to provide callers single digit call routing options Press 2 for Sa
57. e if any of them match the number entered by the mailbox owner If the number entered by the caller begins with the digits specified in the Digits field the Voice Mail defines the number entered as a match For example if you enter the digits 1900 in one of the Digits fields the Voice Mail considers 1 900 555 1212 1 900 123 4567 1 900 111 2222 to be matches Telephone number 1 901 555 1212 would not be considered a match If you enter the digit 0 in one of the digits fields the Voice Mail considers all numbers beginning with 0 to be matches This would include calls to the operator 0 calls to the long distance operator 00 international calls 011 and any operator assisted call 0 followed by telephone number 28 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 If the caller enters a number that matches one of the digit strings you enter here the Voice Mail informs the mailbox owner that the number is not acceptable and retains the current set up Once you review and adjust all fields on both Class of Service setup screen 0 and Class of Service setup screen 7 press lt F10 gt to save the information and exit The System Information menu displays You have now reviewed the necessary entries on the System Information screens To return to the Line Information screen press lt F10 gt 2 4 5 Specifying Box Information 2 4 5 1 What Is a Box When the Voice Mail answers a call it processes it by se
58. e mailbox The default setting is No 25 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 ACCESS TO P A When a caller is listening to a mailbox owner s greeting one of the features the Voice Mail offers is the option to have the call announced over the P A system Use this field to allow or deny access to the P A feature for callers to mailboxes belonging to this class of service The default setting is Yes PLAY MENU AFTER GREETING If an extension is busy or does not answer the Voice Mail plays the mailbox owner s personal greeting After playing the greeting it can announce the options available to the caller for example If you would like to leave a message press 1 To try another extension press 3 or to speak with an operator press 0 If the mailbox owners do not record these options as part of their greetings set this field to Yes so that the Voice Mail plays the menu If you want to allow each mailbox owner to decide which options to offer set this field to No and instruct each mailbox owner to include the options in his her personal greeting The default setting is No ALLOWED TO RECEIVE FAXMAIL Voice Mail users should retain the default setting No in this field OPERATOR BOX DAY NIGHT When a caller is listening to a mailbox greeting one of the options is to dial zero to reach an operator Use these fields to indicate the mailbox to which the call should be routed if the caller indicates t
59. e prompt for the laptop s hard drive typically C or D type A INSTALL then press lt Enter gt 3 Follow the prompts to install the Remote software and enter the requested information When you are prompted to indicate the directory in which you want to install KeyLink files accept the default directory REMOTE Accept program default setup selections whenever possible When all the necessary files have been copied a message displays indicating that the installation is complete To install serial administration software on a Windows based remote PC Note The Windows based PC must be running Windows 95 98 2000 or Windows NT 1 Insert the first Serial Administration installation diskette 1 into the diskette drive on the PC DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 From the Start button choose Programs then Windows Explorer 3 On the All Folders side of the Exploring screen select the diskette drive typically A 4 Double click on SETUP EXE from the right side of the Exploring screen 5 Follow the prompts to install the remote software When prompted to indicate the directory in which you want to install Serial Administration files accept the default directory Accept program default setup selections whenever possible 6 When prompted remove installation diskette 1 and insert diskette 2 Press OK If the operating system on the laptop is Windows NT after you remove diskette 1
60. ed Attendant The Voice Mail automated attendant features perform the tasks of a live attendant The following table illustrates how Live Attendant DX 80 Hard Drive Voice Mail Automated Attendant Answers an incoming call by lifting telephone Answers an incoming call by going off hook Greets the caller with Welcome to XYZ Greets the caller by playing a pre recorded Company greeting Welcome to XYZ Company Asks to whom the caller wishes to speak Plays a pre recorded greeting that prompts the caller to either dial the extension of the party they are trying to reach or choose from a list of voiced options to route their call to a specific department or group Listens to the caller s response Listens to the digits dialed by the caller DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Live Attendant DX 80 Hard Drive Voice Mail Automated Attendant Says Please hold Plays a pre record phrase Please hold Calls the required extension by hook flashing Calls the required extension by hook flashing and and dialing the extension number dialing the extension number Listens for busy tone ring tone answer etc Listens for busy tone ring tone answer etc If the extension is busy offers to let the caller If the extension is busy plays a pre recorded hold If the extension does not answer offers prompt offering the option to hold If the extension to take a message or try anothe
61. eloped specifically for use with a Straight through cable Note For additional information on transferring files between the Voice Mail and the attached PC contact technical support DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Establishing a Communication Link Between a Windows based Laptop and DX 80 Hard Drive Voice Mail 1 From the remote PC Windows desktop click on the Serial Administration icon The serial administration program loads and the SERIAL ADMINISTRATOR screen displays 2 From the File pull down menu select the CONFIGURE PORTS option The CONFIGURE SERIAL CONNECTION screen displays 3 Verify that the COMPORT field indicates the port to which the Straight through cable is attached on the remote PC Also confirm that other COM port information is specified correctly and corresponds with the information in the USE REMOTE DBA line in the host VM CFG file Select the OK button You return to the SERIAL ADMINISTRATOR screen From the SERIAL ADMINISTRATOR screen you can work with the Voice Mail host two ways e Use Serial Administration KeyLink to view and work with the Voice Mail s DOS screen interface e Through a Windows interface to the Voice Mail The windows interface will allow you to control much but not all of the Voice Mail functionality You will need to use Serial Administration KeyLink to select options or program components that are not available through the Windows interface
62. ement 1 3101 UCD group 1 overflow announcement 2 3201 UCD group 1 reroute announcement 3301 UCD group 2 overflow announcement 1 3102 UCD group 2 overflow announcement 2 3202 UCD group 2 reroute announcement 3302 This continues for groups 3 through 5 It is not possible to enable the optional features Fax Telemarketing or Talking Classifieds on the DX 80 Hard Drive Voice Mail Serial numbers on the DX 80 Hard Drive Voice Mail are 10 characters long and begin with 3 They may contain letters as well as numbers Since the integration parameters for the DX 80 are pre set on the Hard Drive Voice Mail before it leaves the factory no First Time Setup procedure is necessary DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 System Setup Instructions The Voice Mail card contains a default database with a setup configuration that allows the Voice Mail to efficiently perform fundamental call processing tasks with minimal system adjustments by the installing technician This default database configuration includes 2 pre defined classes of service 0 and 7 1 supervisor mailbox mailbox 70 and 3 Routing boxes 800 801 821 Information provided in this document explain how these pre set defaults function on the Voice Mail As you proceed through these setup instructions you may decide to make adjustments to specific information relating to the default setup You may even decide to set up the other 2 avail
63. en to your messages press 1 To send a message press 2 To change your options press 3 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 3 From the Supervisors menu press 4 for Port Administration 4 When prompted enter the number of the line with which you want to work 5 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press to confirm the system voices the port administration options To Disable a Port Press 1 To Enable a Port Press 2 To Exit Press 6 To shut down a port press 1 to disable it If you disable a port all calls using that port are immediately terminated 7 To enable a port that is currently shut down press 2 98 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 3 2 Recording a Broadcast Message for All Mailboxes A broadcast message is automatically sent to every mailbox on the system The message is played to the
64. er in brackets prevents the mailbox owner from being able to call in and change the number Specifies a line group is to be used for example A 555 1212 indicates choose any line in line group A and dial the number 555 1212 Hang up immediately after dialing the number must be last character Answering machine This must be the last character in the telephone number It tells the Voice Mail that the number being called has an answering machine attached When the Voice Mail calls the number it announces that there are messages as usual If the Voice Mail has not 40 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Character received a DTMF digit 1 for Yes anything else for No by the end of the announcement cycle s it assumes that it is talking to an answering machine and proceeds to play each new message in turn V Voice pager This must be the last character in the telephone number Details of voice pager programming are found later in this section Internal must be the first character Overrides the INTERNAL parameter in the configuration file VM CFG and treats this number as an internal call regardless of the number of digits The Voice Mail does not dial the sequence specified in the General Information Digits To Get A Line On External Call field External must be the first character Overrides the INTERNAL parameter in the configuration file VM CFG and treats this number as an ext
65. er of digits that can be entered for valid answer to question 8 If the answer type is digits maximum number of digits that can be entered for valid answer to question 9 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 10 Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 1 74 Acceptable Values DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number Description
66. erial cable to the laptop s COM 1 port Connect the other end of the cable to the COM port on the Voice Mail card Establishing a Communication Link Between a DOS based Laptop and DX 80 Hard Drive Voice Mail l To access the Voice Mail program screens from a DOS based remote PC change to the REMOTE directory then type REMOTE and press lt Enter gt A screen displays while the program loads and initializes communications KeyLink then detects the baud rate set up on the host PC and establishes a compatible connection This detection takes several moments Once KeyLink establishes a connection between the two systems the screen refreshes with a display that shows the host Voice Mail The keyboard and monitor of the remote computer now effectively control the Voice Mail NOTE Ifa connection cannot be established between the host Voice Mail and the remote PC verify you specified the appropriate COM port settings during KeyLink installation Also verify you are using a Straight through cable To break the connection between the remote PC and the host Voice Mail press lt Ctrl Break gt on the remote PC s keyboard The KeyLink program ends its communication with the Voice Mail and the remote PC s screen refreshes To re establish communication repeat steps 1 2 Note If you type EDIT to invoke a DOS editor on the Voice Mail you will invoke a special editor pre installed on the card This editor was dev
67. ernal call regardless of the number of digits The Voice Mail dials the sequence specified in the General Information Digits To Get A Line On External Call field No progress tones must be the last character The Voice Mail ignores all call progress tones during the course of the call any other Can be used for punctuation and is ignored character The owner of a mailbox can call in and remotely change the first Message Notification number but cannot use or modify special characters REPEAT Enter the number of successful calls to each telephone number A successful call is generally defined as one where the Voice Mail has seized an available line port dialed the number and detected an answer If the call is not successful for example the called number was busy the Voice Mail automatically re tries every few seconds up to twenty times INTERVAL If the Repeat field contains a number greater than 1 or there are additional Call number sequences enter the interval in minutes between calls to this number and or the interval before proceeding to the next Call number sequence 41 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 SCHEDULE Select when the Voice Mail should call this number The options are Schedule Result ALWAYS The number is called any time a new message is left in the mailbox DAY SERVICE The number is called only during day lunch service as defined in the System Information B
68. etup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number 2131 Description Acceptable Values With parameter 2134 Minutes between calls to pager With parameter 2134 Number of times to call pager With parameter 2134 0 Always Schedule during which calls 1 Day only should be sent to pager 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D Mailbox owner s pager Pager number number Action to be taken after 0 Wait for a digit personal greeting is played 1 Begin recording a message 2 Page the mailbox owner 3 Record a message then page the mailbox owner Hours after which messages are to be auto forwarded With parameter 2142 Box Valid mailbox to which new messages are number to be auto forwarded 67 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number
69. ge 2 screen displays MAIL BOX Page 1 Box number Qgg FIRST Nane e a TC CALL TRANSFER INFORMATION PERSONAL DATA Transfer type Password 10 Name recorded o Rings to answer 4 Greeting recorded jf Use 3 way calling Get caller s name PRIVILEGES Currently enabled Class of service 0 Transfer schedule Restricted Client of Sequence to turn ON message waiting lamp Sequence to turn OFF message waiting lamp 36 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 MATL BOX Page 2 Box number First Nave 2s a PAGER NUMBER Pager type Times to call Mins between calls Schedule j Enabled After playing greeting If caller chooses other options AROR OARA box 3 After leaving message Comte a bOX A If call is via D I D play greeting in language fAuto forward NEW msgs to box Jj after J hours Schedule MEJ MESSAGE DELIVERY Where and When Repeat Interval Schedule Z 0 10 10 10 10 Run this cycle Fi Help F2 Add F3 Delete F4 Select F5 Prey F6 Next F9 Next page F10 Exit 4 Press lt Enter gt to move the cursor to the PAGER NUMBER field If the subscriber is to use the Paging feature use the following information to complete this section of the Mail Box setup screen PAGER NUMBER Enter the telephone number of the paging service The mailbox owner may change the number remotely Normally access codes for outside lines are not required here Instead
70. hat he she wishes to speak with an operator The default setting is 888 WHEN EXITING OPEN MAILBOX GO TO BOX When a mailbox owner has logged in to his her box has concluded listening to messages changing options etc and has selected to exit from the Main menu this field tells the Voice Mail where to send the call Voice Mail users should retain the default setting in this field as 821 MAX LINES ALLOWED TO HOLD FOR ONE BOX You can limit the number of lines that can simultaneously hold for a mailbox belonging to this class of service For example if you set this number to 3 and lines 1 3 and 6 are holding for a mailbox then subsequent callers are not offered the option to hold Instead they hear the personal greeting recorded for the box so they can leave a message try another extension etc The default setting is 2 26 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Note If you want to disable the Call Queuing feature for the class of service set this field to 0 DIGITS ALLOWED WHILE HOLDING While a caller is in the queue holding for an extension he she can press a digit to leave the queue and process the call differently By default the options open to the caller are the same as those available when the caller hears the personal greeting If you would like to leave a message press I To try another extension press 3 or to speak with an operator press 0 If you want to restrict the caller t
71. he Voice Mail deletes new messages from mailboxes belonging to this class of service after the number of days you specify A new message is one the mailbox owner has not yet listened to If you enter 0 in this field a new message is deleted at midnight on the day the message was received If you enter 1 in this field a new message is deleted at midnight on the day following the day the message was received To disable the deletion of new messages retain the default setting of 99 in this field This is the default operating mode If you enter a number other than 99 in this field remember that messages are deleted whether or not the mailbox owner has listened to them SUPERVISOR STATUS This field defines whether mailboxes belonging to this class of service should have supervisor privileges A supervisor can perform certain actions not available to regular mailbox owners For example a supervisor can add a mailbox or delete a mailbox by calling in from any telephone Additional information on supervisor functions is provided in section 3 The default setting in class of service 0 is No in class of service 7 is Yes ACCESS TO GROUP BOXES By setting this field to Yes you allow subscribers assigned this class of service to access any Group boxes set up on the system The default setting is Yes DIAL OUT ALLOWED This field indicates whether the owner of a mailbox belonging to this class of service is allowed to place outgoing calls from th
72. he procedure 8 To choose a new greeting to play as the currently active greeting press 5 The system prompts you to enter the number of the greeting you would like to activate or to press star for the currently active greeting If you press the system voices the currently active greeting number and greeting then re voices the options To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press 9 Once you press 5 and enter a new greeting number the system voices a confirmation prompt stating the greeting number and voicing the now active greeting 3 2 3 Changing the Single Digit Call Routing The Voice Mail can be set up to voice greetings to callers that include single digit call routing options such as Press 2 for Sales On a system set up this way a call is transferred to a certain mailbox when the caller presses 2 during or after the greeting You can control the digit s callers can dial and the route their calls will subsequently take using the following procedure Note that if you use the following procedure to change the single digit call routing set up you must update the Routing box greeting to relay new instructions to the caller Use the procedure in section 3 2 2 to update the greeting as necessary 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu 95
73. in some fields Param Description Acceptable Values Number Account 2700 Minimum number of digits A prompt for the Number Box required for valid entry Item number refers Setup determination to the box number Enter the box number Account Maximum number of digits A prompt for the Number Box required for valid entry Item number refers Setup determination to the box number Enter the box number 53 Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup Account Number Box Setup DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number 2702 Description Number of seconds to wait before determining all digits are entered Action to take after maximum retry attempts if invalid account number is entered Box associated with parameter 2703 Retry attempts to allow if invalid account number entered Number of mailbox that owns the Account Number box Action to take if account number was previously collected during call Repeat number entered for confirmation Action to take if valid account number is entered Box associated with parameter number 2001 54 Acceptable Values 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid mailbox number Valid mailbox numbe
74. les those options are also voiced to callers during this greeting 92 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Other Greetings Up to 10 different greetings can be recorded and stored in each Routing box Procedures for recording additional greetings and changing the currently active greeting in each box are provided later in this section The chart below is provided for you to note any additional greetings set up on the system Greeting Number 3 2 2 Recording Routing Box Greetings or Changing Currently Active Greetings 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 93 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 Press3 to change options The system voices the Options menu Options Menu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3 To Change Your Call Transfer Feature Press 4 To Change Your Message Notification Feature Press 5 To Change Your Pager Feature Press 6 To Review Msgs scheduled for Future Delivery Press 7 To Change Your Personal Distribution Lists Press 8 To Retrieve a Message Previously Sent Press To Return to the Main Menu Press 3 From the Options menu press 2 4 When prompted enter the number of the Routing box
75. livery is active Number to call for message delivery Personal distribution list 1 enabled for mailbox Personal distribution list 1 members Acceptable Values 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D Phone or beeper number Valid mailbox numbers A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one message delivery set up for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one personal distribution list for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number You can modify only one personal distribution list for the mailbox using the Teleparameter feature 69 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Other Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Other Customizations Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup
76. ller chooses other options Mailbox has access to only Hotel guest privileges Class of service assigned to mailbox Mailbox to which this mailbox is a client if this is a restricted mailbox Language in which greeting is to play if call is via D I D 65 Acceptable Values See technical bulletin or phone documentation See technical bulletin or phone documentation Valid box number 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid mailbox number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number You can modify only one personal distribution list for the mailbox using the Teleparameter feature A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setup Mailbox Setu
77. ller then has several available options before recording a message BLIND The Voice Mail transfers the call by dialing the number then dropping out of the call It transfers the call without monitoring to check whether the called party is busy answers etc The final outcome of the call is the total responsibility of telephone system If the DX 80 has been programmed for transfer recall capabilities then when the telephone system transfer recall timer expires the call is returned to the Voice Mail The Voice Mail cannot perform call queuing when using Blind call transfers WAIT FOR RING This is a combination of the Wait For Answer and Blind transfer types If the called party is busy the calling party is offered the same options as with the Wait For Answer transfer type If ringing is detected on the line the Voice Mail executes a Blind transfer and drops out of the call The Voice Mail can perform call queuing if the extension is busy WAIT FOR ANSWER This transfer type is not available at this time If your application requires call queuing use Wait for Ring SCREEN This transfer type functions exactly the same way as with the Wait For Answer transfer type until the called party answers Once the called party answers the Voice Mail plays a system prompt offering the called party several options e Press to accept the call The parties are connected e Press 2 to have the Voice Mail voice the mailbox owner s currently
78. mailbox owner the Voice Mail looks for a free line on which to call the paging service If no lines are free to make the call the Voice Mail queues the request and re tries every 10 seconds for approximately 10 minutes 38 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 NUMBER OF TIMES TO CALL The Voice Mail calls the pager the number of times you specify in this field Repetitive paging may be useful if the pager is turned off periodically or is out of pager range This field is used to tell the Voice Mail how many successful calls it should make to the paging service Do not confuse this with the pager retry feature If the Voice Mail calls the pager number and does not hear it ring and answer then it automatically re tries the call at 10 second intervals for a pre defined number of times MINUTES BETWEEN CALLS If you enter a number greater than in the TIMES TO CALL field this field instructs the Voice Mail how long it should wait between re calls Note This field tells the Voice Mail how long to wait between successful calls to the paging service Do not confuse this with the pager retry feature CALL SCHEDULE The Pager notification feature follows a time schedule The options are Schedule Result ALWAYS Pager notification is available at all times DAY SERVICE Pager notification is available only during day lunch service as defined in the System Information Business Hours screen NIGH
79. mailbox owners the first time they log into their mailbox following the recording of the broadcast message A broadcast message does not activate any message waiting lights or indicators on subscriber telephones and does not add to the message count of new or old messages in subscriber mailboxes 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 2 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 To Perform First Time Setup Press 0 To Exit Press 99 3 4 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 From the Supervisors menu press 5 for System Broadcast Message The system voices the following options To Hear the Current Broadcast Message Press 1 To Re record the Broadcast Message Press 2 To Delete the Broadcast Message Press 3 To Exit Press To record a broadcast message press 2 Follow the promp
80. mber A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number 2306 Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box Setup Routing Box 2314 Setup Description Single digit dialing destination for digit 6 Single digit dialing destination for digit 7 Single digit dialing destination for digit 8 Single digit dialing destination for digit 9 Single digit dialing destination for Single digit dialing destination for Single digit dialing destination for non DTMF digit voice Box to which calls are transferred if invalid digits dialed Acceptable Values Valid box number Valid box number Valid box number Valid box number Valid box number Valid box number Valid box number 2313 Number of mailbox that Valid box number owns the Routing box Valid box number Routing Box 2315 Number of times to play 1 3 Setup greeting 77 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter th
81. n lists This allows subscribers to create up to 4 personal distribution lists in their mailboxes which they can then use when sending messages to groups of subscribers 5 Repeat steps through 9 to customize each mailbox you created for each subscriber on the system Once you customize all subscriber mailboxes continue with the next procedure 2 4 5 8 Customizing the System Supervisor Mailbox 1 To access the system supervisor mailbox press lt F4 gt A small window displays prompting you for the box number Type 70 then press lt Enter gt 2 Press lt Enter gt to move the cursor to the FIRST NAME field Type SUPERVISOR in this field Press lt Enter gt to move the cursor to the LAST field Enter the system supervisor s last name Note that though you may type any name or words in these fields using these entries identifies this mailbox as the supervisor mailbox and identifies the individual who is currently acting as the on site system supervisor 44 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Press lt Enter gt to move the cursor to the CLASS OF SERVICE field Verify that 7 is entered in this field This entry assigns class of service 7 which has supervisor privileges to this mailbox To go to Page 2 of the Mail Box setup screen press lt F9 gt The Page 2 screen displays To complete the supervisor mailbox setup repeat steps 4 through 9 of the previous procedure To save all mailbox cus
82. nding it to a box Each box performs a specific function for example playing a menu to the caller and waiting for a response It then passes the call to another box which in turn performs its specific function etc Depending on the configuration purchased the Voice Mail provides 100 Boxes Routing boxes are used to answer incoming calls play a listing of option to callers and route the call to a specific mailbox based on the digits dialed by the caller The mailboxes transfer calls to their associated extensions and store messages for system subscribers and they can be set up to forward calls to another phone or extension number deliver messages to another phone or pager play one of 9 pre recorded greetings to callers screen calls queue calls when the extension is busy or record call conversations 2 4 5 2 Understanding Routing Box 800 801 and 821 According to the entries specified on the Line Information screen the Voice Mail will route all incoming calls to Routing box 800 This box answers calls during the day and lunch service hours and plays a greeting to callers After day lunch service hours the system routes calls to Routing box 801 Typically companies offer more extensive call routing options to callers during day lunch service hours than during closed hours Often for example single digit call routing Press 2 for Sales is not offered during closed hours Therefore the 29 DX 80 HARD DRIVE Voice MAIL I
83. ne documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Param Number 7000 Description Acceptable Values Number of days after which Old messages are auto deleted Number of days after which New messages are auto deleted Maximum message length seconds for a message Maximum number of messages allowed in mailbox Maximum greeting length seconds Maximum number of personal greetings allowed Play menu after greeting to callers Maximum lines allowed to hold for mailbox Number of times to try extension before returning to queued caller 59 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refe
84. nu To Record Your Name Press 1 To Record Your Greeting Press 2 To Change Your Password Press 3 To Change Your Call Transfer Feature Press 4 To Change Your Message Notification Feature Press 5 To Change Your Pager Feature Press 6 To Review Msgs Scheduled for Future Delivery Press 7 To Change Your Personal Distribution Lists Press 8 To Retrieve a Message Previously Sent Press To Return to the Main Menu Press 4 From the Options menu press 2 5 When prompted press 800 to indicate you want to work with Routing box 800 6 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press to confirm the system voices the following options To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press 7 To record the first greeting for the Routing box press 2 The system prompts you to enter the number of the greeting you want to record Enter greeting number 0 Then follow the prompts to record the office open greeting 46 10 11 12 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 To record the holiday greeting for Routing box 800 repeat step 7 select greeting number 1 and record the holiday greeting To record greeting s for Routing box 801 press lt gt to exit the menu shown above and return to the Options menu Then repeat steps
85. o fewer choices while in the queue use this field to specify which digits are allowed All other digits are ignored by the Voice Mail while the caller is in the queue For example if you enter 13 in this field the only options available to the caller are 1 To leave a message 3 To try another extension WHILE IN QUEUE SAY POSITION IN LINE While a caller is in the queue holding for an extension the Voice Mail can keep him her informed on the progress of the call If you set this field to Yes the Voice Mail announces to the caller That extension is still busy You are number x in line If you would prefer to leave a message press I or to speak with an operator press 0 If you select No in this field the Voice Mail voices That extension is still busy If you would prefer to leave a message press 1 or to speak with an operator press 0 The default setting is No TRY EXTENSION X TIMES BEFORE GOING BACK TO CALLER This parameter applies only if the MAX LINES ALLOWED TO HOLD field is greater than 0 If the caller chooses to hold the Voice Mail plays a series of hold prompts to the caller these are typically music or commercials At the end of each hold prompt the Voice Mail tries the extension again If it is busy then the next hold prompt is played to the caller 27 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 After the defined number of hold prompts have been played the Voice Mail goes
86. oice Mail Do eeeesccceeeseeeeceeeeneeeeeeneeeeeenes 1 1 1 1 What is an Automated Attendant 0 0 0 0 ceescccecesssceceessneeceessenececesaceesesseeeeees 1 TTD Whatas Voice Maliz dorseniri aia hace dena g esate e reese 2 1 2 Understanding the DX 80 Hard Drive Voice Mail Product Design cesseeeeeeees 3 Differences between the DX 80 Hard Drive Voice Mail and an External Sm ll Office VP System ssarsiee roe i aee aa E a E E 4 2 System Setup Instructions s ssssssessnsnsususeneunenennununennununennunununnununennnnunnnnnnnnen nne 6 2 1 Available System Setup Technniques ccccccccecccecsssesseneeececeeseeesscneeeeeeeeeesssessaneeees 6 2 2 Preparing for System Setup sosse prai a i aa e a a a E A T 7 Typical Setpro sa eens sarees a EEE NE ates 8 2 3 Collecting Necessary Customer Information cccccscsececececeeeesenseceeeeeeeeeesesteaeeees 8 2 4 Setting Up the System by Attaching a Laptop ccccccsccecececeeeesesteceeeceeeenssesteneeees 15 2 4 1 Installing Serial Administration Software on the Laptop c c sccsceseeeeeeseees 15 2 4 2 Connecting the Laptop to the DX 80 Hard Drive Voice Mail csseeeeeeee 16 2 4 3 Setting up the System ccececccccccceceesesseneceeececeeeesecseceeeeeeeceeseseeaeeeeeeeeneneegas 19 2 4 4 Specifying System Information cccecsecccececeseesecseceeeeeeeeeeeesseaeeeeeeeenenseaas 19 2 4 4 1 Accessing System Information Screens
87. ormation on adjusting parameters in the VM CFG file 52 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 6 1 5 Creating Other Box Types and Adjusting Information To create other types of boxes you must first follow the procedures presented earlier in this document to connect a laptop computer to the Voice Mail card and access Box Information setup screens Once you create the boxes using this technique you can make detailed modifications to the box setups using the Teleparameter feature To use the Teleparameter feature to adjust information in boxes already created on the system follow steps 1 through 4 in the procedure in section 2 6 1 2 For specific parameters you can adjust refer to section 2 6 2 Note If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Note Refer to section 2 6 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file 2 6 2 Teleparameter Value Tables The following table identifies all parameters you can adjust using the teleparameter feature and the entries you can make to indicate specific values for each parameter Refer to information after this table for additional entries you can make
88. p Mailbox Setup Param Number Description Type of transfer Caller s name voiced upon pickup Number of rings within which called party must answer before system determines a no answer condition Call transfer schedule 3 way calling used Record conversation Transfer destination With parameter 2134 Type of pager 66 Acceptable Values 0 None 1 Blind 2 Wait for answer 3 Screen 4 Wait for ring Number of rings 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D 0 Always 1 Day only 2 Night only 3 Schedule A 4 Schedule B 5 Schedule C 6 Schedule D Extension number 0 None 1 Tone only pager no display 2 Display pager A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Mailbox Setup Mailbox S
89. p computer can communicate with the Voice Mail you must install Serial Administration or KeyLink communication 7 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 software provided with the Voice Mail onto the laptop PC The Serial Administration or KeyLink installation procedure is provided in this document Once the system is set up and tested the system supervisor on site can maintain the day to day aspects of the system adding deleting modifying mailboxes modifying greetings and call routing etc by simply calling into the system using a telephone No special Teleparameter modification instructions or laptop computers are necessary for regular daily maintenance of the Voice Mail Typical Setup For typical automated attendant service the phone system is programmed so that incoming calls are routed via the phone system to ring the Voice Mail The Voice Mail answers the call and asks the caller to enter the required extension or mailbox number The caller enters the number and the Voice Mail transfers the call just as a live attendant would 2 3 Collecting Necessary Customer Information While setting up the Voice Mail you may need to adjust default settings for the customer s regular business open hours and business closed hours You also need to set up Routing boxes to handle incoming calls and set up mailboxes for subscribers who will be using the system The following worksheets are provided to help
90. p documentation Technical 5063 Hour at which system 00 23 Information automatically updates MWI Setup Technical With parameter 5063 Information Minute at which system Setup automatically updates MWI VM CFG Setup 9001 transbypass See the Installation Manual VM CFG Setup dtmfon See the Installation Manual VM CFG Setup 9004 ignorenonsilence See the Installation Manual VM CFG Setup 9007 internal See the Installation Manual 78 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Description Acceptable Values Number VM CFG Setup 9011 pagetime See the Installation Manual VM CFG Setup 9012 pagerretry See the Installation Manual VM CFG Setup maxpasswordlength See the Installation Manual VM CFG Setup 9015 greetsil See the Installation Manual VM CFG Setup notifyreps See the Installation Manual VM CFG Setup 9019 interdigit See the Installation Manual VM CFG Setup 9023 detectpulse See the Installation Manual VM CFG Setup auditdatabase See the Installation Manual VM CFG Setup 9026 responsetime See the Installation Manual VM CFG Setup See the Installation Manual VM CFG Setup 9100 pa cancel See the Installation Manual VM CFG Setup 9101 tutorialreps See the Installation Manual VM CFG Setup pa repeats See the Installation Manual VM CFG Setup 9103 novideomemory See the Installation Manual VM CFG Setup offhookdelay See the Installation Manual
91. perator during night service Action to take if all extensions are busy Box associated with parameter 2527 55 Acceptable Values Valid mailbox number 1 Always transfer 0 Start hunting from first agent in group 1 Start hunting from previous agent Valid mailbox number Valid mailbox number 0 Queue the call 1 Go to another box Valid box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup Business Hours Setup Business Hours Setup Business Hours Setup Business Hours Setup Param Number 2529 2501 to 2512 Description Acceptable Values 0 Return 1 Say
92. r 0 Use the existing account number 1 Ask for a new account number 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup ACD Box Setup Param Number Description Number of mailbox that owns the ACD box Action to take when trying extension Criteria by which hunt is started Number of announcements after which caller is offered other options Rings permitted before no answer determination Box default operator during day service Box default o
93. r Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Call Transfer Information Setup Param Number 5003 5004 Description Sequence to complete an external transfer Sequence to return from no answer on an internal call Sequence to return from no answer on an external call Sequence to return from busy on an internal call Sequence to return from busy on an external call Sequence to return from call screening on an internal call Sequence to return from call screening on an external call Sequence to transfer an internal 3 way call Sequence to transfer an external 3 way call Should Voice Mail detect dial tone Confirmation digits meaning Yes Should Voice Mail use transfer bypass digit Maximum time for 3 way call minutes 58 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Acceptable Values Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and phone documentation Refer to technical bulletin and pho
94. r box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Be advised that many day to day modifications that must be made to the system adding mailboxes changing system greetings making call routing modifications can be done by calling into the supervisor mailbox and selecting options from the Supervisor menu By using Supervisor menu options you do not need to refer to specific parameter numbers and values For information on day to day modifications that can be made using Supervisor menu options and not the Teleparameter feature refer to section 3 85 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 System Supervisor Instructions The procedures provided in this section indicate how a system supervisor can make changes to the system setup by calling into the system using a telephone Each of these procedures can also be performed by accessing the Voice Mail software screens through a serial connection to a laptop PC For procedures on making modifications through the screen interface refer to procedures earlier in this document 3 1 Working with Mailboxes 3 1 1 Adding Deleting or Modifying a Mailbox 1 From a telephone call into voice mail and log into the supervisor mailbox 70 The system voices the Main menu To listen to your messages press 1 To send
95. r extension does not answer plays a pre recorded prompt offering to take a message or try another extension 1 1 2 What is Voice Mail The term voice mail refers to systems that can record a voice message and treat it like a mail message In a typical office environment the live attendant takes a message from a caller and writes it down on a piece of paper The attendant then places the slip in the recipient s in box or mailbox The box owner then retrieves and reads the message placed in the box In contrast the DX 80 Voice Mail records a message from a caller and places it in a voice mailbox The mailbox owner can later retrieve the message by calling into the Voice Mail and listening to the recording The table below compares how the Voice Mail processes voice messages compared to a live attendant Live Attendant DX 80 Hard Drive Voice Mail Attendant listens as the caller dictates his her The Voice Mail records the message as the caller message writing it down on a piece of paper speaks Attendant places the message slip in a mailbox The Voice Mail stores the voice message belonging to the recipient electronically in the recipient s voice mailbox Attendant dials code to turn on message waiting The Voice Mail dials code to turn on the message lamp on recipient s telephone waiting lamp on recipient s telephone Recipient sees message waiting lamp ison and Recipient sees message waiting lamp is on and retrieves
96. r the box number A prompt for the Item number refers to the box number Enter the box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Param Number Description Acceptable Values Number of seconds of silence before Voice Mail determines caller has finished entering digits or speaking the answer for question 9 Question Box Setup 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Routing Box Setup Action to take if no digits dialed A prompt for the Item number refers to the box number Enter the box number Routing Box 2002 Box associated with Valid box number Setup parameter 2001 Routing Box Valid box number Setup Single digit dialing destination for digit 0 Routing Box Setup Single digit dialing destination for digit 1 Valid box number Routing Box Valid box number Setup Single digit dialing destination for digit 2 Routing Box Setup Single digit dialing destination for digit 3 Valid box number Routing Box Valid box number Setup Single digit dialing destination for digit 4 Routing Box Setup Single digit dialing destination for digit 5 Valid box number 76 A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box nu
97. ration Press 3 For Port Administration Press 4 To Change the System Broadcast Message Press 5 To Change the Voice Mail Day Night Service Press 6 To Change the System Time Press 7 To Change the System Date Press 8 To Modify System Parameters Press 9 5 From the Supervisors menu press 9 to modify system parameters The system prompts you to enter the Technician password By default this password is 1234 6 At the prompt enter the number of the parameter you want to change then as prompted the value to which you want to change the parameter Parameter information is provided in a comprehensive table shown in section 2 6 2 When you complete all modifications press to return to the Supervisor s menu Note Refer to section 2 6 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file 2 6 1 3 Adjusting Routing Box Information As indicated in section 2 4 5 2 you need to adjust Routing Boxes 800 801 and 821 to include any single digit call routing options you want to provide to callers You must also 51 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 record the necessary greetings for these boxes Sample Routing box greetings are provided in section 3 2 1 To record Routing box greetings follow the procedure provided in section 3 2 2 To modify single digit call routing you can follow the procedure in section 3 2 3 or yo
98. rs to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Class of Service Setup Param Number 7009 Description Say position in line to calls in queue Access to Group boxes allowed Supervisor status allowed Caller access to P A system allowed Dial out allowed Faxmail receipt allowed Default operator box during day service hours Default operator box during night service hours When exiting open mailbox go to box 60 Acceptable Values Valid mailbox number Valid mailbox number Valid box number DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item n
99. s of service to access the Supervisor menu over the telephone Using this menu the system supervisor can call into the system to perform day to day maintenance on the system CLASS OF SERVICE Class of service number J CLASS OF SERVICE NAME Maximum number of greetings il Maximum greeting length secs 50 Maximum number of messages ify Maximum message length secs S0 Auto delete OLD messages from system after E0 days Auto delete NEW messages from system after p days Supervisor status o Play menu after greeting Access to Group boxes LGN Allowed to receive faxmail Dial out allowed o Operator Box Day Night 3 Access to P A Yes When exiting open Mail Box go to box Max lines allowed to hold for one box E Digits allowed while holding yyy While in queue say position in line Try extension times before going back to caller RESTRICTED NUMBERS Digits Digits Digits Digits Digits Digits Digits Digits Fi Help F5 Previous COS F6 Next COS F10 Exit CLASS OF SERVICE NUMBER This field indicates the number of the class of service you are currently working with To move to the next class of service number press lt F6 gt Once you assign a class of service to a mailbox the mailbox inherits all the privileges and restrictions defined in the class of service 23 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 CLASS OF SERVICE NAME Use this field to give the
100. screens do not go into detail about all the screen entries Instead the procedures guide you through accessing and reviewing pertinent fields on certain screens so you can verify that default data is properly set and modify it if absolutely necessary Note that you can access online help at any time by pressing lt F1 gt 2 4 4 1 Accessing System Information Screens l From the Line Status screen press lt F10 gt The Main menu displays and you are prompted to enter a system password At the prompt to enter the system password press lt Enter gt The default Customer level password is blank The default Technician level password is 1234 From the Main Menu select SYSTEM INFORMATION The System Information menu displays 2 4 4 2 Setting Up the General Information Screen l From the System Information menu select GENERAL The General Information setup screen displays Press lt Enter gt to move the cursor to the AUTOMATICALLY EXIT TO DOS AT field Enter the time at which the Voice Mail should exit to DOS to perform its auditing functions The default setting is 3 00 AM To save the information and exit the screen press lt F10 gt The System Information menu displays 20 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 4 4 3 Setting Up the Line Information Screen l From the System Information menu select LINE INFORMATION The Line Information setup screen displays Each row on
101. ssages for system subscribers and they can be set up to forward calls to another phone or extension number deliver messages to another phone or pager play one of 9 pre recorded greetings to callers screen calls queue calls when the extension is busy or record call conversations Note The Voice Mail supports up to 100 boxes including ACD Group Question and Account Number boxes These boxes provide more advanced functionality that may be port intensive and therefore inappropriate for Voice Mail applications DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Differences between the DX 80 Hard Drive Voice Mail and an External Small Office VP System There are several key differences between the DX 80 Hard Drive Voice Mail and an external Small Office system l The on screen display showing the number of messages per mailbox is not available on the DX 80 Hard Drive Voice Mail The DX 80 has built in UCD capability A UCD group can be set up and calls can be routed to the UCD group without any involvement from the Voice Mail This is completely separate and distinct from the ACD provided on Voice Mail When a call is sent to a DX 80 UCD group and all agents are busy the DX 80 will queue the call waiting for an agent to become available When an agent becomes available the DX 80 will send the call to that agent causing his her phone to ring The Voice Mail is not involved at all In fact there does not have
102. tem number refers to the box number Enter the box number A prompt for the Item number refers to the box number Enter the box number Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Question Box Setup Param Number 2425 Description If the answer type is digits minimum number of digits that must be entered for valid answer to question 5 If the answer type is digits minimum number of digits that must be entered for valid answer to question 6 If the answer type is digits minimum number of digits that must be entered for valid answer to question 7 If the answer type is digits minimum number of digits that must be entered for valid answer to question 8 If the answer type is digits minimum number of digits that must be entered for valid answer to question 9 If the answer type is digits maximum number of digits that can be entered for valid answer to question 10 If the answer type is digits maximum number of digits that can be entered for valid answer to question 1 If the answer type is digits maximum number of digits that can be entered for valid answer to question 2 If the answer type is digits maximum number of digits that can be entered for valid answer to question 3 73 Acceptable Values DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPER
103. the installing technician collect this information from the system supervisor DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Business Hours Worksheet System Supervisor Completes On the lines corresponding to each day of the week write in 24 hour format for example 8 00 PM is 20 00 the normal hours the company opens and closes for business If the business is open 24 hours on a particular day enter 0 00 as the DAY SERVICE BEGINS time and 24 00 as the DAY SERVICE ENDS time If the business is closed the entire day on a particular day enter 0 00 on both lines Indicate if appropriate any hour s during which the business closes during the day for lunch or any other reason service ends Good afternoon to Good evening Specify the time of day the automated attendant should start answering calls with a good evening greeting DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Subscriber Mailbox Information Worksheet System Supervisor Completes Photocopy this page then complete the form for each subscriber who is to have a mailbox Subscriber Data First name Last name Extension number Should the system announce the caller s name to the subscriber upon transfer Should all conversations be recorded Paging Data Pager number Pager type circle one Paging schedule circle one Auto Message Forward and Message Delivery Data Auto for
104. tomizations and exit the Mail Box setup screen press lt F10 gt The Box Information menu displays 2 4 5 9 Recording Routing Box Greetings As described in section 2 4 5 2 the following procedure guides you through recording two greetings in both Routing boxes 800 and 801 an office open greeting and a holiday greeting in box 800 and an office closed greeting and a holiday greeting in box 801 Sample greetings for these boxes and for box 821 are provided in section 3 2 l Note When you record Routing box greetings you must include instructions that identify any single digit call routing options available to the caller From a telephone call into voice mail and log into supervisor mailbox 70 Note that the default password for the mailbox is the same as the mailbox number 70 The Voice Mail tutorial session starts Complete the tutorial When prompted to record the name and greeting you may elect to identify this as the supervisor mailbox When changing the password be sure to inform the system supervisor of the number you select When you complete the tutorial press lt gt to prevent it from voicing the next time the box is accessed 45 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 Press 3 to change options The system voices the Options menu Options Me
105. ts to complete the procedure 3 3 3 Transferring a Caller to a Mailbox s Voice Mail Use the following procedure to transfer a caller directly to a mailbox without having the system attempt to ring the mailbox s associated extension l 2 Press the TRANSFER key on the telephone Dial the number for voice mail or press the voice mail hotkey Dial the number of the mailbox to which you want to transfer the call To divert the call directly to the mailbox s voice mail press Hang up the telephone 3 3 4 Troubleshooting System Problems Follow these guidelines to effectively report problems you may encounter Gather as much detail concerning the situation as possible e Time and date the problem occurred e Box and extension number s affected 100 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 e Action immediately preceding problem e Action taken since problem occurred Attempt to duplicate the problem e Note the actions taken that apparently invoke the problem e Recall any recently made system set up changes that may be contributing to or causing the problem e Attempt to duplicate the problem If you cannot duplicate the problem it may be have been attributed to user error 101 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 102
106. tup 9395 dialtone2frequency See the Installation Manual Serial Number 4000 Voices the system s serial number NUMLINES TXT Adjusts the code number Code supplied by Code found on authorizing the number of Sales Tech invoice ports allowed Support SWITCHES TXT Adjusts the code number Code supplied by Code found on authorizing the software for Sales Tech invoice system features Support LOGINS TXT Adjusts the code number Code supplied by Code found on that controls the number of Sales Tech invoice VCM logins allowed Support PBXLINK TXT Adjusts the code number Code supplied by Code found on authorizing the software for Sales Tech invoice certain phone system Support related features The following table identifies additional values you can specify to indicate special characters or information in some fields Values Indicate el ae ee ae ee Clears the field entry 84 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 6 3 Using the Teleparameter Feature to Adjust the System Setup You can use the Teleparameter feature to adjust the system setup at any time It is not necessary to bring down the system to make modifications To use the Teleparameter feature to adjust information follow steps 1 through 4 in the procedure in section 2 6 1 For specific parameters you can adjust refer to section 2 6 1 If you enter a parameter number for a parameter that affects a particula
107. u can use the Teleparameter feature To use the Teleparameter feature follow steps 1 through 4 in the previous procedure referring to the parameter numbers provided in section 2 6 2 If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Note Refer to section 2 6 2 for information on values you can specify for certain parameters and for information on adjusting parameters in the VM CFG file 2 6 1 4 Creating and Adjusting Mailbox Box Information To create mailboxes on the system follow the procedure in section 3 1 1 Once you create mailboxes you can make detailed modifications to the box setups using the Teleparameter feature To use the Teleparameter feature to adjust mailbox information in boxes you have created on the system follow steps 1 through 4 in the procedure in section 2 6 1 2 For specific parameters you can adjust refer to section 2 6 2 If you enter a parameter number for a parameter that affects a particular box the system prompts you to enter the Item number The Item number identifies the particular box in which you want to change the parameter At the Item number prompt enter the number of the box Refer to section 2 6 2 for information on values you can specify for certain parameters and for inf
108. ubscribers This section details the steps you must follow to set up all necessary boxes and make the required adjustments The following procedures identify screen setup entries necessary for the Voice Mail to effectively process calls Fields that are not specifically discussed contain default values that should be appropriate in nearly all setup situations 31 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 2 4 5 4 Reviewing Routing Box 800 801 and 821 and Setting Up Single Digit Call Routing 1 From the Box Information menu select ROUTING BOX The Routing Box setup screen displays ROUTING BOX Box number QQ BOX NAME EU MSCs Ua Greeting recorded J Owner Number of times to play the greeting 1 Number of seconds to wait for a digit 1 If no digits dialed box If invalid digit dialed go to box O Route the call based on IEPMEES TESI When digit received wait for more digits Destination for digit 1 2 3 4 5 2 Press lt F4 gt to access the box selection screen A small window displays prompting you for the box number Type 800 then press lt Enter gt 3 Press lt Enter gt to move the cursor moves to the OWNER field So that more than one greeting can be recorded and stored for use with this Routing box this box should be identified as being owned by the supervisor mailbox mailbox 70 By specifying a mailbox owner for this Routing box the box takes on certain mailbo
109. umber refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 A prompt for the Item number refers to the Class of Service number Enter 0 7 Class of Service Setup Class of Service Setup Directory Box Setup Directory Box Setup Directory Box Setup Directory Box Setup Directory Box Setup Directory Box Setup Directory Box Setup Param Number 7018 7020 to 7029 Description Digits callers can press while holding Restricted outcalling numbers Action to take if no digits are dialed Box associated with parameter 2001 Number of time to play greeting Box associated with parameter 2602 Action to take if requested name is not found Say box number before transferring call Allow callers to hear complete directory listing 61 Acceptable Values Any digits 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up Valid box number Valid box number 0 Return 1 Say Goodbye 2 Go to another box 3 Hang up DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 A prompt for the
110. usiness Hours screen NIGHT SERVICE The number is called only during non day lunch service as defined in the System Information Business Hours screen SCHEDULE A B C or D The number is called only during the schedule defined on Page 3 of the Mail Box setup screen for this mailbox RUN THIS SEQUENCE N TIMES Once the Voice Mail has called every number listed it considers that it has run the sequence one time It will then check the value in this field If this field is set to a number higher than 1 the Voice Mail starts again and repeats the sequence the specified number of times CURRENTLY ENABLED This field identifies which messages the Voice Mail is to deliver DISABLED The Voice Mail does not deliver messages URGENT MSGS ONLY The Voice Mail delivers only messages marked urgent but does not call to deliver non urgent messages ALL MESSAGES The Voice Mail calls every time a message is deposited into the mailbox Setting this field to DISABLED overrides the SCHEDULE field The owner of a mailbox can call in remotely and turn his her Message Delivery feature on or off or change the first number to be called The other telephone numbers if in use cannot be changed remotely 6 To go to Page 3 of the Mail Box setup screen press lt F9 gt The Page 3 screen displays 42 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 MAIL BOX Page 3 Box nunber MM First Name SSRN Las la SCHE
111. ward new messages Auto forward new messages schedule circle one Message delivery schedule 1 When should delivery be active circle one complete only if subscriber is to use the feature TONE DIGITAL Always During office open hours During closed hours Schedule A B C D complete only if subscriber is to use these features To box After hours Always During office open hours During closed hours Schedule A B C D Number to call Always During office open hours During closed hours Schedule A B C D Continued on back 10 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Message delivery schedule 2 When should delivery be active circle one Message delivery schedule 3 When should delivery be active circle one Message delivery schedule 4 When should delivery be active circle one Message delivery schedule 5 When should delivery be active circle one Number to call Always During office open hours Schedule A B Number to call During closed hours C D Always During office open hours Schedule A B Number to call During closed hours C D Always During office open hours Schedule A B Number to call During closed hours C D Always During office open hours Schedule A B During closed hours C D If specifying a particular schedule complete a subscriber schedule worksheet for the individual
112. whose greeting you want to change Note that to change a Routing box greeting you must be logged into the mailbox that is the designated owner of the Routing box as specified on the Routing box s setup screen By default Supervisor mailbox 70 is the owner of Routing boxes 800 801 and 821 5 When prompted press 1 to confirm the number you entered or press if the number you entered was incorrect Once you press to confirm the system voices the following options which relate to the currently active greeting To Replay the Greeting Press 1 To Re Record the Greeting Press 2 To Delete the Greeting Press 3 To Choose a New Greeting Press 5 To Exit Press 6 If you intend to re record the greeting first press to replay it By replaying the greeting you can 1 ensure you are re recording the greeting you intended to modify and 2 note all the call routing options that are currently provided in the greeting so you can restate the appropriate call routing options in the new greeting you record for example 94 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Press 2 for Sales Note that you can modify the single digit call routing options by following the procedure provided later in this section 7 To re record the greeting press 2 The system prompts you to enter the number of the greeting you want to re record Enter the greeting number 0 through 9 Then follow the prompts to complete t
113. x attributes which include being allowed to house the same number of greetings as the mailbox owner s mailbox You specified this number when you set up class of service 7 4 Press lt Enter gt to move the cursor to the DESTINATION FOR DIGIT fields If you are setting up the system to provide single digit call routing options to callers complete these fields Refer to the Routing Worksheet completed by the system supervisor for specific information on entries for these fields Do not modify the DESTINATION FOR DIGIT and fields 32 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 Repeat steps 2 through 5 to set up Routing box 821 In step 2 type 821 instead of 800 to access box 821 In the DESTINATION FOR DIGITS field we recommend you make the same entries as you did on the setup screen for box 800 Repeat steps 2 through 5 to set up Routing box 801 In step 2 type 801 instead of 800 to access box 801 In the DESTINATION FOR DIGITS field you may decide to modify or simply not include the single digit dialing options since this box will control how calls are routed when the office is closed If you choose to use the same single digit dialing options simply re enter them here To save all setup entries and exit the Routing Box setup screen press lt F10 gt The Box Information menu displays 2 4 5 5 Setting Up Prototype Mailbox 9994 You need to create a mailbox for each subscriber who will use the
114. y want to restrict some mailboxes to a lower limit to conserve disk space Use this field to define the maximum number of messages that can be stored in mailboxes assigned this class of service Once the limit is reached for a particular mailbox callers attempting to leave more messages in the mailbox are told that the box is full The default setting is 200 MAXIMUM MESSAGE LENGTH The value in this field defines the maximum length of a message in seconds that a caller can leave for mailboxes belonging to this class of service The default setting is 60 AUTOMATICALLY DELETE OLD MESSAGES FROM SYSTEM AFTER X DAYS The Voice Mail deletes messages saved as Old from mailboxes belonging to this class of service after the number of days you specify An old message is one the mailbox owner has 24 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 listened to but has not yet deleted If you enter 0 in this field an old message is deleted at midnight on the day the message became old If you enter 1 in this field an old message is deleted at midnight on the day following the day the message became old To disable deletion of Old messages enter 99 in this field However do this with caution since accumulating messages may create disk storage problems The default setting is 30 AUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYS Note Use this parameter with caution Improper use may cause important messages to be lost T
115. you clearly understand the setup of the default database included on the Voice Mail 2 6 1 Using the Teleparameter Feature to Set up a New System 2 6 1 1 Adjusting System Information The Voice Mail voice processing software is pre installed on the Voice Mail card before it is shipped to you however you may need to customize certain fields on the System Information screens To do so use the following procedure 1 From a telephone call into the extension associated with the second voice mail port and log into supervisor mailbox 70 Note that the default password for the mailbox is the same as the mailbox number 70 2 The Voice Mail tutorial session starts Complete the tutorial When prompted to record the name and greeting you may elect to identify this as the supervisor mailbox When changing the password be sure to inform the system supervisor of the number you select When you complete the tutorial press lt gt to prevent it from voicing the next time the box is accessed 50 DX 80 HARD DRIVE Voice MAIL INSTALLATION AND SUPERVISOR GUIDE 09 01 3 The system voices the Main menu To listen to your messages press 1 To send a message press 2 To change your options press 3 4 To access the Supervisor menu press 6 this option is not voiced The system voices the Supervisor menu options Supervisor Menu For Mailbox Administration Press 1 For Routing Box Administration Press 2 For Question Box Administ

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