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Comdial DSU II - Communications Unlimited

1. LCD Alphanumeric Display NOT programmable AW700 ro C Speaker HE a Programmable Handset _ 4 a ool Buttons TAP Button J I Keypad z H Volume Down Transfer H Conference al Volume Up Button i Shift Button Message Waiting NA VFI L Mute Button Light y Speaker 1 n Butt Hold L ma Butt en Intercom Connectors On Bottom Of Telephone Button Line Cord Handset Microphone g 3 Opening Impact 8012S LCD Speakerphone August 03 Comdial 11 Getting Started GCA70 281 1 5 Your Speakerphone s Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms 1 5 1 BUSY LAMP FIELD BLF LIGHTS next to a Direct Station Select Busy Lamp Field or DSS BLF pro grammable button e Steady red station is in use Flashing red station is receiving a call Winking Fluttering red message waiting light set for you by station associated with that DSS button 1 5 2 LINE BUTTON Steady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset e Winking green your line is on hold e Winking red the call has b
2. Feature Enable Code Disable Code Account Codes INTERCOM 04 account code All Call Paging INTERCOM 87 Attendant INTERCOM 0 Automatic Callback INTERCOM INTERCOM 6 extension number 6 Background Music INTERCOM INTERCOM 1 Call Forwarding INTERCOM INTERCOM 5 All Calls 5 Call Forwarding INTERCOM INTERCOM 05 Personal Calls 05 Call Forward Outside INTERCOM INTERCOM 07 System DSU II 07 systems only August 03 Comdial 89 Feature Access Codes Feature Continued Enable Code Disable Code Call Park Park INTERCOM Orbit 1 9 orbit code 91 to 99 Call Park Retrieve INTERCOM Orbit 1 9 orbit code 91 to 99 Call Pickup INTERCOM Directed tA ii extension number Call Pickup INTERCOM Group 4 Call Waiting INTERCOM sends tone 01 Directed Hold INTERCOM INTERCOM 90 90 extension number Executive Override INTERCOM extension number 03 Hookflash Code INTERCOM 04 LCD Messaging INTERCOM INTERCOM 02 02 message number Line Group 1 INTERCOM 9 Comdial August 03 DSUII LCD Speakrphone User s Guide Feature Continued Enable Code Disable Code Line Group 2 to 4 INTERCOM 81 to 83 Line Group Queue INTERCOM INTERCOM 8 group code 8 Message Waiting INTERCOM INT
3. Note You must pick up the handset once the call is connected or the system will disconnect the call after 30 seconds 32 Comdial August 03 DSUII LCD Speakrphone User s Guide e To cancel this automatic redial action 1 LIFT AND REPLACE handset OR USE the telephone for some other function 2 The INTERCOM light then turns off and the phone returns to idle 3 4 3 REDIAL PROGRAMMING STORING NUMBERS The system will save the first 16 digits of the last manually dialed number so that it can be redialed later however subsequent dialing activity overwrites any number the system has temporarily saved e To permanently store a number you ve just dialed SELECT SAVE e To dial the saved number 1 PRESS HOLD 2 PRESS programmed SAVE NUMBER REDIAL button See page 62 for instructions on programming a Save Number Redial button August 03 Comdial 33 Making Calls GCA70 281 3 4 4 SENDING SOHVA ANNOUNCEMENTS Subdued Off hook Voice Announcements You can make a private voice announcement to another station that is off hook and busy on a call if the installer has arranged the system to provide this feature e Make a SOHVA announcement using the SS SOHVA button as ane a follows ay 1 MAKE intercom call AND HEAR busy tone If called station is on outside line ring back tone is heard but Making a SOHVA SOHVA is still availabl
4. PRESS INTERCOM AND DIAL 6 e To camp on at a station with a Do Not Disturb condition set 1 MAKE intercom call 2 SELECT CAMP A callback will occur when called station is no longer set in the Do Not Disturb mode August 03 Comdial 35 Making Calls GCA70 281 3 5 2 BUSY STATION WAIT FOR AN ANSWER CALL WAITING If the telephone you have called is busy you can send a call waiting tone to a busy telephone and wait on the line for an answer e To camp on when you hear a busy signal 1 SELECT NEXT until Ti Ei eT appears CWAIT OUER MSG 2 SELECT CWAIT 3 WAIT on line for reply 4 Called party can place the current call on hold or disconnect from the call to answer your call wait ing tone or choose to ignore your call waiting tone and con tinue current conversation Sending Call Waiting Signal VA 5 F ur 7 BUSY NO ANSWER To Wait For To Send Call To Wait For Callback Waiting Tone Callback LIES LIAS LBS Select CAMP Select CWAIT Select CAMP and Disconnect and Wait for Reply and Disconnect Camp On Options 36 Comdial August 03 DSUII LCD Speakrphone User s Guide 4 ADVANCED CALL HANDLING 4 1 Waiting for a Line Queuing If all the lines in a line group are busy you can place your telephone in a queue to await an idle line in the line group e To qu
5. Privacy Button treleases privacy for current call e Saved Number Redial Button redials saved last dialed number e Voice Announce Block Button blocks voice announcements August 03 Comdial 61 Programming GCA70 281 Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is not familiar to you consult Appendix B Display Abbreviations DSU II Digital Expandable Systems on page 93 1 SELECT OPTIONS To create standard feature access buttons proceed as follows 2 SELECT NEXT until FEAT fiat appears OHE PRIU HERT 3 SELECT FEAT Jo 4 SELECT NEXT until desired feature choice is displayed i 5 SELECT one ofthe buttons below Selecting a Feature oo RESPOND to any menu prompts PRESS programmable button for SELECT PREV OR NEXT until currently displayed selections to choose desired selection associated with feature such as Fage designating a Zone for PAGE 0HE ALL PRE storage location Responding to Selections next feature choice is displayed or Required for Paging until EXIT is displayed REPEAT last two steps until all feature buttons are programmed OR SELECT EXIT to end 62 Comdial August 03
6. 1 5 8 SPEAKER BUTTON e On steady with the telephone on hook and busy speakerphone mode e On steady with telephone on hook and idle background music is turned on 14 Comdial August 03 DSUII LCD Speakrphone User s Guide 2 ANSWERING CALLS 2 1 Answering Outside Calls A call that rings on an outside line sounds long single tone bursts and lights the line status light If the installer enabled ringing line pref erence at your station an orange light flashes next to the line that your station answers when you lift the handset a red light flashes for any other ringing line Also when an outside call rings at your station the LCD screen dis plays any caller ID information that your station is programmed to receive e When you hear outside ringing long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button AND SPEAK toward telephone 2 For privacy LIFT handset e When you hear outside ringing long bursts and observe a red flashing light 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired August 03 Comdial 15 Answering Calls GCA70 281 2 2 Answering Intercom Calls Your station receives intercom calls in one of two ways depending upon system programming In a voice first setting a short tone is fol lowed by the caller s voice heard on the speaker With a tone first setting the telephone rings in a
7. Write attendant supplied messages here Table 0 2 Dia Table 0 3 Message l Code ar Back At Call Ola aI Dn ny AJS IN August 03 Comdial 51 Nonverbal Messaging GCA70 281 5 3 LCD Message Delivery You can set system supplied messages to be received and displayed by a calling LCD speakerphone e To turn message on 1 PRESS INTERCOM 2 DIAL 02 DIAL the desired number from your message list The default messages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial the telephone num ber of where you will be PRESS SPEAKER to end message Intercom light flashes steadily e To turn off message and your intercom light 1 PRESS INTERCOM 2 DIAL 02 52 Comdial August 03 DSUII LCD Speakrphone User s Guide 5 4 Assist Button Message Delivery If you have preprogrammed an ASSIST button on your telephone you can use it to send an LCD message to your supervisor asking for assistance while you are on a call See page 65 for instructions on programming an ASSIST button e To send a message for assistance 1 PRESS ASSIST button that you have programmed 2 PRESS DSS BLF of the telephone user you need help from This is not necessary when the desired extension number was stored al
8. DSUII LCD Speakrphone User s Guide To clear a DSS speed dial autodial or feature button assignment SELECT OPTIONS SELECT NEXT until FEAT appears SELECT FEAT SELECT NEXT until CLEAR is displayed SELECT CLEAR PRESS programmable button to clear SELECT EXIT to end NYDN BWN 6 4 1 SPECIAL PURPOSE FEATURE BUTTONS Response Message Button This program lets you set up a button to be used for making a non verbal response to a SOHVA or an intercom call The response appears in the display of the calling station e To assign a button for nonverbal response 1 PRESS INTERCOM AND DIAL 1 2 PRESS the programmable button you want to use for message access 3 DIAL 5 4 DIAL a message number 0 through 9 Note Programmed messages available for use are created by the system attendant and are listed in a table on page 51 5 PRESS SPEAKER to end August 03 Comdial 63 Programming GCA70 281 Transfer Button This program lets you set up a button to be used for transferring to a third party Most often this feature is used for transferring calls you wish to retain to voice mail e To assign a transfer to voice mail button PRESS INTERCOM AND DIAL 1 PRESS the programmable button you want to use DIAL 6 DIAL extension number of voice mail PRESS SPEAKER to end A BR wWN Subdued Off Hook Voice Announce SOHVA Button You can program a button
9. Announce call when intercom party answers 5 Press speaker to disconnect if in speakerphone mode or hang up The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the trans ferred call after you hang up 38 Comdial August 03 DSUII LCD Speakrphone User s Guide If the intercom party is busy take one of the following steps G if made available at your fk J Doe Is Busy ECON OVER HSG telephone by installer programming SELECT RECON to reconnect the call to your station SELECT SOHVA to interrupt the call and tell the intercom party f J Doe Is Busy that a call awaits RECON OVER HSG A l Unable to Transfer N td SELECT MSG to leave a mes sage waiting indication at the called station SELECT CAMP to camp on to that station SELECT OVER to override the busy signal and join the call in progress More Transfer Options D Nn e If the intercom party does not answer their telephone when Tipe ringing take one of the TRAE CAMP MSG following steps E j SELECT CAMP to camp on to l the station 2 SELECT MSG to leave
10. LIFT handset if privacy is desired If ringing telephone is within your designated DIAL 4 calling group For any ringing telephone Ce 4 gt DIAL 4 extension code Ringing Station Your Station If you have programmed a DSS BLF button for the ringing telephone flashing DSS BLF button Answering Calls for Other Stations 22 Comdial August 03 DSUII LCD Speakrphone User s Guide 2 7 Receiving SOHVA Announcements Subdued Off Hook Voice Announce 2 7 1 HANDLING AN INCOMING SOHVA This feature allows an intercom caller to break into your call by making an announcement through your handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller e To respond to a SOHVA sane Stalia N 1 PRESS AND HOLD BLOCK MSG MUTE 2 SPEAK into handset Dis tant party cannot hear your response 3 RELEASE MUTE after Trenink ORNS response is complete to return to distant party August 03 Comdial 23 Answering Calls GCA70 281 e To respond to a SOHVA nonverbally through Response Messaging ol Calling HALO TEMSG CLEE 1 SELECT MSG 2 SELECT HVHLD OR TKMSG OR CLBK Mes sage appears in the display of the telephone making the SOHVA Message Response 3 CONTINUE your
11. PREW 3 SELECT ADIAL to choose auto AA AA dial programming OR SDIAL to choose speed dial programming 4 PRESS programmable button or Selecting a Location keypad button to choose storage location 5 SELECT line button to dial out on or press INTERCOM 6 DIAL any number up to 16 digits long include and if needed N Select Location Note You may need a pause between numbers to compensate for differences in response time between your system and the host sys tem ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature press TAP to store a hook flash then continue dialing Also you may need to erase the typed digits appearing in your display to correct them If you do select BKSP once for each digit to be removed August 03 Comdial 57 Programming GCA70 281 7 SELECT SAVE to store number 8 PRESS next location button AND STORE next number 9 REPEAT previous step until S104 Fg 2200 SAUE BRSP PREU J l L J all numbers are stored OR PRESS SPEAKER to end Entering a Number mMm p Autodial Numbers Speed Dial Numbers J PRESS button of DIAL desired numbe
12. Query 78 Comdial August 03 DSUII LCD Speakrphone User s Guide 7 10 Automatic Set Relocation If your installer has equipped your system with automatic set relo cation when you move your telephone to a new location the system gives you a choice through a display prompt as to whether you want to keep your previous programming or use the programming in the new location e To maintain the extension number and programming features from the old location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the fea tures from the previous location Note If you do not select a button after installing the telephone the system automatically defaults to the programming from the pre vious location e To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL while the light is still flashing your telephone immediately assumes the features from the new location August 03 Comdial 79 Other Features GCA70 281 7 11 Account Codes If the installer has arranged your system for account code entry your display may prompt you to enter an account code after answering a call e To enter account code on an incoming call 1 IF available PRESS programmed ACCOUNT CO
13. TON LEVELS The IB24X and IB48X DSS BLF consoles have four levels of buttons quadrupling the consoles button capacity The four buttons at the bottom of each console allow you to select which button level is cur rently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level one the next button activates level two and so forth A light beside the appro priate button lights to indicate which level is currently active You can use one level on the IB48X and two levels on the IB24X ib24x ib48x ss a ayaa e p I a I IOI ws a Qo Coa 0o QS Qa J cS 0g oe ee ee oe ae ee So oo ooo qo qa l l a a o A ee S aa aa mr DS oD 2 Level access buttons Level access buttons IB24X DSS BLF Console IB48X DSS BLF Console August 03 Comdial 87 Other Features GCA70 281 Notes 88 Comdial August 03 DSUII LCD Speakrphone User s Guide APPENDIX A FEATURE ACCESS CODES This chart provides you with a quick reference guide of the feature dialing codes If you wish you can detach these pages and keep them near your telephone to serve as a stand alone reference On page 54 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons
14. a mes sage waiting indication at the station No Answer from J Doe August 03 Comdial 39 Advanced Call Handling GCA70 281 4 2 2 UNSCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer e To transfer an unscreened call to another system telephone 1 ANSWER call 2 PRESS TRNS CONF call is automatically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone e If an unscreened transfer call X is not answered and recalls to Recall Line your telephone you can take END H LD AWS J one of the following steps 1 PRESS HOLD to place the call on hold at your telephone Attempted Transfer of 2 SELECT ANS to return to the Line 2 to J Doe is Recalling call 3 SELECT SEND to retry the transfer 40 Comdial August 03 DSUII LCD Speakrphone User s Guide 4 3 Conferencing 4 3 1 CREATING A CONFERENCE CALL When your telephone is joined together with several othe
15. active call 1 PRESS HOLD 2 PRESS programmed SAVED NUMBER REDIAL button See Feature Buttons section on page 58 for programming August 03 Comdial 17 Answering Calls GCA70 281 2 5 Holding Calls 2 5 1 BASIC HOLD You can place a call on hold and retrieve it later With a regular hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance e To place a call on hold PRESS HOLD The light above your line button begins to blink e To retrieve a held call 1 PRESS line button of the held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired 2 5 2 EXCLUSIVE HOLD With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call e To place a call on exclusive hold PRESS HOLD twice To retrieve exclusive hold 1 PRESS line button of held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired 18 Comdial August 03 DSUII LCD Speakrphone User s Guide 2 5 3 HOLD RECALLS After a call has been on hold for the period of time set by the installer of your system the system causes three quick hold recall tone bursts to sound at your telephone and the flash rate of the line button becomes faster If the call is on exclusive hold it will
16. by you or by your system installer You must program one of the programmable buttons to serve as an enable disable button for each auxiliary device that is or will be connected to your telephone The following modes are programmable with the auxiliary jack The headset mode allows you to operate your telephone with a headset instead of as a speakerphone Lifting the handset will turn off the headset and activate the handset NOTE The recorder external ringer or pager requires external power The recorder mode allows you to send your voice and that of the distant party to a tape recording machine The ringer mode allows an external speaker to sound the ringing of your telephone 74 Comdial August 03 DSUII LCD Speakrphone User s Guide The pager mode allows an external paging device to sound all voice announcements all call zone paging voice announced intercom calls sent to your telephone Connectors on Bottom of Telephone Line Cord Auxiliary Handset al Jack L Auxiliary Jack Location e Program the auxiliary jack enable disable buttons at any blank programmable button location as follows 1 PRESS INTERCOM 2 DIAL 1 3 PRESS a programmable button 4 DIAL a feature code 94 Headset Button 95 Fxternal Ringer Button 96 Tape Recorder Button 97 External Pager Button 5 PRESS TRNS CONF 6 REPEATEDLY PRESS the programmable button A
17. current call with distant party SOHVA caller is automatically discon nected from your telephone To respond to a SOHVA by blocking see below for more information SELECT BLOCK when you hear SOHVA tone SOHVA call is disconnected Note Although a SOHVA may be received you CAN NOT respond to a SOHVA while active in speakerphone mode When SOHVA tone is received when in speakerphone mode you must lift your handset before responding to the SOHVA as above 2 7 2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available you can prevent voice announcements from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and displays Access Denied in response to attempted SOHVAs 24 Comdial August 03 DSUII LCD Speakrphone User s Guide e To block unblock all voice announced calls 1 SELECT OPTIONS oi eal Block 2 SELECT NEXT until VAB aN OFF ERIT appears 3 SELECT VAB 4 SELECT ON to block OR OFF to unblock 5 PRESS SPEAKER to end INCOMING er SOHVA a SOHVA RESPONSES SOHVA Your Delivering Station A Station Press and Hold MUTE VERBAL maem While Spe
18. handset OR PRESS SPEAKER to end The Tracker Pager system will transmit your station extension num ber to the caller s Tracker Pager display Some models will also display your station name if the system is programmed to include station names e To park a call and have Tracker Pager tell someone to retrieve the call 1 ANSWER call AND PRESS TRNS CONF 2 DIAL Extension 3 PRESS programmed TRACK button OR DIAL 01 4 Your display shows park orbit 91 through 99 and then returns to idle 5 Hang up handset or press SPEAKER to end The Tracker Pager system will transmit orbit dialing code and caller ID informa tion if available to called party s Tracker Pager display Alphanumeric models display 91 through 99 while numeric only models display 91 through 99 Tf the Tracker paging system does not accept your actions an error tone will sound at your telephone e To respond when your Tracker Pager displays park orbit dialing code 1 From any system station PRESS INTERCOM 2 DIAL 3 DIAL displayed orbit code 91 to 99 4 RETRIEVE call August 03 Comdial 73 Other Features GCA70 281 7 7 Auxiliary Jack NOTE Some telephones have an auxiliary jack All other model telephones use the handset jack to plug in a headset The auxiliary jack provides an interface for a headset a tape recorder an external ringer or an external pager Any one of these auxiliary devices may be connected
19. immediately press the speed dial button the sys tem will choose the line that you have on hold to place your speed dial call Autodial Numbers PRESS button of Speed Dial Numbers I eo to dial directly DIAL desired number J desired number for personal speed dial OR l DIAL and number for system speed dial 3 4 Redialing If the last number you have called is busy or is not answering you have several options for redialing You can redial it once initiate a repeated dialing of it or save it for later redialing using a pro grammed SAVED NUMBER REDIAL button 3 4 1 REDIAL LAST DIALED NUMBER To redial the last dialed number 1 PRESS SPEAKER OR HANG UP handset to disconnect cur rent ringing or busy tone 2 DIAL 3 LISTEN for ringing or busy tone over the telephone speaker August 03 Comdial 31 Making Calls GCA70 281 3 4 2 AUTOMATIC REDIALING To redial the number once a minute for 10 ST Pela batatat Bea minutes i tm oh da FEL SAVE 1 SELECT ARDL OR PRESS programmed AUTOMATIC REDIAL button See page 65 for directions on pro gramming an Automatic Automatic Redial Option Redial button 2 The number will be dialed once a minute for 10 minutes INTERCOM light flashes Listen for ringing or busy tone over the monitor speaker
20. in a user group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group e To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone OR LIFT handset if privacy is desired 2 6 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number e To answer a call that is ringing at any telephone in the system 1 PRESS INTERCOM 2 DIAL 4 3 DIAL extension number of ringing telephone 4 SPEAK toward telephone OR LIFT handset if privacy is desired August 03 Comdial 21 Answering Calls GCA70 281 2 6 3 PICKUP FOR MONITORED STATIONS Your telephone may have the personal intercom number of another telephone appearing at a programmable button location You can use the light associated with this button to monitor the status of that tele phone and you can press the button to make a call to that telephone if you wish e To monitor another telephone OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button e Off Station is idle Flashing if programmed Station has an incoming call e On Station is busy To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone OR
21. revert to manual hold after the hold recall period has expired e If a held line is recalling choose one of the following Recall L123 SELECT HOLD interactive HOLD ANS J button to place the call on hold at your station and restart hold timer 2 PRESS line button with flutter A Recalling Held Line ing green light OR SELECT ANS to retrieve the call August 03 Comdial 19 Answering Calls GCA70 281 2 5 4 DIRECTED HOLD The installer can add a directed station hold feature to your telephone With this feature you can place a call on hold at another telephone e To place a call on hold at another telephone directed hold 1 While on line PRESS INTERCOM 2 DIAL 90 3 DIAL extension number of telephone to receive held call e You can pick this call back up if you need to To do this 1 DIAL 4 2 DIAL extension number of that telephone 3 ANSWER call as desired OR PRESS SPEAKER to hang up e To pick up a call that was placed on hold at your telephone by a user at another telephone PRESS INTERCOM AND DIAL 90 20 Comdial August 03 DSUII LCD Speakrphone User s Guide 2 6 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations 2 6 1 GROUP CALL PICKUP The installer often arranges several telephones together
22. the proper person or department Automatic Callback System will ring a calling telephone when a busy called tele phone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last num ber dialed once a minute for 10 minutes August 03 Comdial 99 Glossary Automatic Route Selection ARS ARS allows the system to automatically select the least costly line group available to a station to route a call The system modifies the dialed number if needed to match the selected line group ARS makes routing decisions which lines to route a call over if and how to modify a number and costing infor mation based entirely upon the programming of the system Automatic Station Relocation Process by which the system automatically recognizes particu lar stations if they are relocated to a different station port the same class of service and station features are provided the sta tion at the new port B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of sta tions Button Query Feature which allows users to display the functions of pro grammable buttons on LCD telephones Cc Call Forward Designating another telephone to receive intercom calls nor mally directed to the user s telephone C
23. 21 2 6 1 Group Call Pickup s seeeseeneesensseessesesseesseessesesssresse 21 2 6 2 Directed Call Pickup 3 decsants Shades caceoss Gandtnnseraistes 21 2 6 3 Pickup For Monitored Stations ccceseeseeeeees 22 2 7 Receiving SOHVA Announcements eceeeeeseeeeteees 23 2 7 1 Handling an Incoming SOHVA ee eeeeeeseereees 23 2 7 2 Voice Announce Blocking ss sssessseeseesessessseesee 24 Sc Making Calls sss ssspssssossssserossosssssssesssiossoossssseeros kesse issrss soiis 27 3 1 Making Outside Calls vas icin ois iee gt iachstiasviaesdeuietensueecarsss 27 3 2 Making Intercom Calls eccecsccceseceseceeseeeeeeeeenteeeees 28 3 3 Automatic Dialing va o css cheaciisacaWiv die ts tence ane 30 3 4 REGIA MIS Fic curs a a a i A E R cde 31 3 4 1 Redial Last Dialed Number cece 31 3 4 2 Automatic Redialingiicsiccccssiecsessavansiasitsaenan 32 3 4 3 Redial Programming Storing Numbers 33 3 4 4 Sending SOHVA Announcements ceceeeee 34 4 5 6 7 3 5 Camping On Options e sesessessesessseesseserssressessresesseessesse 35 3 5 1 Busy or Idle Station Automatic Callback 35 3 5 2 Busy Station Wait For An Answer Call Waiting 36 Advanced Call Handling seossessseoesoossooesssesssesssosesoossssssose 37 4 1 Waiting for a Line Queuing ssssssessssessssrssessseessesesssee 37 42 Call Transferring sirni ninii i a 38 4 2 1 Screened Call Transfers lt icssc
24. 21 Assist 53 associated lights 12 Automatic Set Relocation 79 Auxiliary Jack 74 B basic function 7 basic instructions 18 blocking all SOHVAs 24 A 24 Busy Lamp Field BLF Light 49 button functions 6 10 Button Query 78 Call Forward Outside System 47 Call Forward Outside System CFOS 47 Call Forwarding 45 Call Parking 44 Call Pick Up 16 21 Call Transferring 38 Caller ID 17 Calling 67 code numbers 67 compatible devices 74 Conferencing 41 42 configuring 74 connecting an external pager 75 connecting an external ringer 74 connecting to the auxillary jack 74 creating 41 creating unsupervised conferences 42 D DATA button 83 85 Data Interface Unit 83 DATA Light 85 DATA light 83 Dial By Name 77 Direct Station Select DSS Button 12 using with Assist Button 53 Display 93 Do Not Disturb 82 DSS BLF Console Button Levels 87 DSS BLF Console Operation 86 15 16 17 18 19 20 21 24 25 37 38 40 41 42 44 46 47 49 50 51 53 67 68 69 70 71 72 74 75 77 78 79 80 81 82 89 93 E enabling disabling operation on 82 entering for incoming calls 80 entering for outgoing calls 80 Exclusive Hold 18 F Feature Access Codes 89 Flash Button 10 forced verification of 80 Forwarding Calls 46 47 function 10 11 68 82 functions 9 10 Group Listening 69 H handling hold recalls 19 August 03 Comdial 113 handling park recalls 44 Handset setting v
25. AL LA Shift Button Jo TAP Button Transfer Conference Button T Speaker Button Mute Button Volume SH Volume Down I Microphone Opening Hold Button Connectors On Bottom Of Telephone j Optional IMIST Module Optional Console Top Line Cord Bottom NOTE These are default button locations Some systems may permit reprogramming of these buttons to better suit your application Handset or Headset Impact SCS 8312S LCD Speakerphone Comdial August 03 DSUII LCD Speakrphone User s Guide 1 4 Your Speakerphone s Buttons 1 4 1 HOLD BUTTON HOLD e Places a line or intercom call on hold e Stores pauses in number sequences during programming e If available scrolls through LCD response messages If multiple held calls feature is available scans or scrolls through calls placed on hold when hold light is flashing 1 4 2 INTERACTIVE BUTTONS located below alphanumeric display e Provide quick and easy access to system features e Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable 1 4 3 INTERCOM BUTTON INTERCOM e Selects an intercom line e Allows you to initiate many of the telephone s features 1 4 4 MUTE BUTTON MUTE e Keeps the person on the line from hearing your conversation e Allows reply to a Subdued Off Hook Voice Announcement SOH
26. AL keypad number 1 2 3 etc to choose prepro grammed message see attendant or table on page 51 for list of LCD messages Default Call for Assistance 5 IF one particular station must always receive message DIAL extension number of that station 6 PRESS SPEAKER to end August 03 Comdial 65 Programming GCA70 281 Notes 66 Comdial August 03 DSUII LCD Speakrphone User s Guide 7 OTHER FEATURES 7 1 Line Groups Some systems have telephone lines arranged into line groups that are made available at the telephone instead of individual lines e To access a system line group 1 PRESS INTERCOM 2 Dial desired line group access code Line Group Access Codes Line Group Default Code 1 9 2 81 3 82 4 83 3 LISTEN for outside dial tone 4 DIAL desired number August 03 Comdial 67 Other Features GCA70 281 7 2 Volume Control 7 2 1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset and the group listening mode e There are four ringer loudness levels plus an off position Set these levels as follows Alame Je Beb TERT 1 While your telephone is on hook and idle PRESS the VOLUME UP OR VOLUME
27. D Speakrphone User s Guide APPENDIX D SPEAKERPHONE CHARACTERISTICS When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically generates a ringing sound public address systems do this if the volume is too high or the microphone is too close to a loudspeaker Full Duplex Speakerphone Character istics The Impact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to train itself Note that during the speech training test the speakerphone is oper ating in half duplex mode Depending on the telephone line conditions and the type of speaker phone at the other end it may not be possible for the 8324F to operate i
28. DE button the call in progress is not interrupted 2 IF not available PRESS INTERCOM AND DIAL 04 call is auto matically placed on hold 3 DIAL Account Code Your telephone automatically returns to the call after you ve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers e To enter account code on an outgoing call 1 DIAL 9 OR other line button the display will prompt for Account Code if programmed to do so 2 PRESS INTERCOM call is automatically placed on hold 3 DIAL 04 AND account code OR PRESS programmed ACCOUNT CODE button 4 LISTEN for dial tone AND DIAL number you are calling Note See Feature Buttons section on page 54 for instructions on programming a dedicated ACCOUNT CODE button 80 Comdial August 03 DSUII LCD Speakrphone User s Guide 7 12 Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit e If your system provides an external paging unit 1 LIFT handset 2 PRESS INTERCOM AND CHOOSE one of the following options e DIAL extension number of st
29. DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting vele Ucan Impact SCS Volume Buttons Note Ifyou set the ringer to the OFF position your telephone will sound a short ring burst once for each call you receive at your sta tion while the ringer is off e There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerphone mode PRESS the VOL UME UP OR VOLUME DOWN button once for each change in loudness that you desire 68 Comdial August 03 DSUII LCD Speakrphone User s Guide e There are at least eight handset loudness levels that you can set for the current call as follows wWhile on a call and in handset mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loud ness that you desire NOTE When the call ends the system resets the loudness of all future calls to the programmed default setting For instructions in changing and saving your speakerphone default volume see Default Volume Control in the next section e There are at least eight headset loudness levels that you can set for the current call as follows While on a call and in headset Fess Fac mode PRESS the VOLUME i UP OR VOLUME DOWN but S ton once for each change in loudness that you desire Impact Volume Buttons e There are eight group listening
30. DSU II Digital Expandable Systems LCD Speakerphone Station User s Guide This publication supports both Impact and Impact SCS LCD Speakerphones GCA70281 08 06 03 Di AL Printed in U S A C This user s guide is for the following system DSU II Digital Expandable Systems This user s guide applies to the following telephone models eImpact 8012S Rev A and later eImpact 8024S Rev A and later eImpact SCS 8324S Rev A and later eImpact SCS 8312S Rev A and later eImpact SCS 8324F Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice Impact is a trademark of Comdial Corporation All other product names are trademarks of their respective owners GCA70281 ABOUT THIS BOOK As a system attendant you must be familiar with the operation of your individual station and the entire digital communication system This attendant manual serves as both an introduction to the individual speakerphone and system for new users and a reference for experi enced users Introduction The first chapter of the manual de
31. ERCOM 3 Le ae extension number extension number Night Answer INTERCOM 80 Operator INTERCOM 0 Paging INTERCOM Zones 1 3 84 to 86 Paging All Call INTERCOM 87 Paging External INTERCOM 89 Paging Meet Me INTERCOM Paging 88 Park Orbit Send INTERCOM orbit code 91 to 99 Park Orbit Retrieve INTERCOM orbit code 91 to 99 August 03 Comdial 91 Feature Access Codes Feature Continued Enable Code Disable Code Personal Ringing Tones INTERCOM 1 6 RA tone code 1 to 6 Redial Last Number Dialed Service Observe INTERCOM 03 extension number Station to Station INTERCOM INTERCOM 7 Messaging extension extension number number 7 System Speed Dialing 01 to 99 Tracker Pager INTERCOM INTERCOM 06 06 Tracker Pager Send INTERCOM Tracker Page 01 extension number Toll Restriction INTERCOM Override 6 Voice Announce Block INTERCOM INTERCOM 2 2 Volume Save INTERCOM RS 92 Comdial August 03 DSUII LCD Speakrphone User s Guide APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the interactive button abbreviations that appear in your display Abbreviation Feature Function Definition ACCT Account Codes When chosen as a feature stores a button that enables account code entry ADIAL Autodial Programs a numbe
32. II LCD Speakrphone User s Guide Switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone The light associated with the DATA button provides status indications for your reference DATA Light Telephone Status OFF Your telephone is selected for operation On Green Your IST device is selected but is idle On Red Your IST device is selected and is busy Flashing Red Your IST device is ringing Power IST Device Lt IMIST Module August 03 Comdial 85 Other Features GCA70 281 7 16 DSS BLF Console Operation The IB64X IB48X and IB24X DSS BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone The buttons can be programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them The DSS BLF console will not operate in a bridged mode ib64x IB64X DSS BLF Console 86 Comdial August 03 DSUII LCD Speakrphone User s Guide 7 16 1 ACCESSING THE DSS BLF CONSOLE BUT
33. LCD screen 94 Comdial August 03 DSUII LCD Speakrphone User s Guide Abbreviation Feature Function Definition DND Do Not Disturb Makes your station appear busy to other stations When chosen as a feature stores a button that enables the function DSS Direct Station Stores a personal intercom Select number at a DSS button EXIT Exit Ends a current Programming programming session EXT Speed Dial By Selects speed dial Name numbers to access through the dial by name interface FEAT Feature Presents several different features you can store at programmable buttons for later use FWD Scroll Forward Scrolls forward though the currently selected list of names extensions etc G NUMBER Group Displays the currently selected line group HOLD Hold Displays status of current call HVHLD Ask Caller To Send a non verbal Hold response to a SOHVA caller as instructions to place the outside caller on hold August 03 Comdial 95 Display Abbreviations Abbreviation Feature Function Definition INT Intercom Dial Selects intercom numbers By Name to access through the dial by name interface L INUMBER Line Displays the line of the current call LAST NO Last Number Informs user that the last SAVED Saved number dialed has been saved LIGHT Light contrast Makes the LCD screen lighter MSG Mes
34. ND DIAL separate codes until all four buttons are programmed OR PRESS SPEAKER to end August 03 Comdial 75 Other Features GCA70 281 e To use an auxiliary jack feature button 1 PRESS desired button to enable mode The display denotes the feature and shows it to be enabled To disable any active mode press the corresponding feature but ton to alternate off CAUTION With the exception of a headset micro W phone do not connect the audio output of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the auxiliary jack Do not connect any devices to the auxiliary jack other than those mentioned above 76 Comdial August 03 DSUII LCD Speakrphone User s Guide 7 8 Dial by Name The dial by name feature allows you to use the display and interactive buttons of your LCD speakerphone to search through a preprogrammed index of intercom or system speed dial names locate a desired name and automatically call the located name e To use dial by name 1 SELECT OPTIONS to enter the dial by name menu 2 From the dial by name menu SELECT INT button for intercom calling OR SELECT EXT for system speed dial calling 3 DIAL three digits for the first Thal UNT be Name EAT Er Enter 3 Dig
35. PRESS desired interactive button to reprogram 3 DIAL 91 92 or 93 to program buttons from left to right 6 2 Autodial and Speed Dial Numbers Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers Note The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the rea son for the call 2 Perform such activities in the off peak hours such as early morning or late evening 56 Comdial August 03 DSUII LCD Speakrphone User s Guide Outside numbers and feature codes are commonly referred to as autodial numbers when stored at the program LADIAL SDIAL NEAT mable button locations however they are referred to as personal speed dial numbers when stored at the 10 keypad number locations Choosing Mode e To store an outside number or a feature code as an autodial or speed dial number follow the display prompts and proceed as follows SELECT OPTIONS SELECT NEXT until ADIAL and SDIAL is displayed l
36. VA August 03 Comdial 9 Getting Started GCA70 281 1 4 5 DSS BLF PROGRAMMABLE BUTTONS e Allow you to store numbers for automatic dialing functions e Allow you to store telephone extension numbers for Direct Station Selection DSS e May be programmed as a feature button e May be designated a line button by your system installer 1 4 6 SHIFT BUTTON SHIFT Allows you to enter a second tier for storing and or automati cally dialing speed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier 1 4 7 SPEAKER BUTTON SPEAKER Turns your speaker on or off e Disconnects a call when you are on a hands free call Ends or cancels programming 1 4 8 TAP BUTTON TAP e Recalls dial tone or generates a hookflash e Retrieves held calls or last call placed on hold 10 Comdial August 03 DSUII LCD Speakrphone User s Guide 1 4 9 TRANSFER CONFERENCE BUTTON TRNS CONF e Transfers calls e Sets up conference calls 1 4 10 VOLUME CONTROL Regulates the volume of the ringer speaker handset headset background music and group listening mode Interactive Buttons
37. YSTEM CFOS The Call Forward Outside System CFOS feature gives DSU I Digital Expandable Systems station users the ability to forward line calls to a remote location outside the system CFOS remains in effect in the event of a loss of power or a system reset e To activate the CFOS feature 1 PRESS INTERCOM 07 2 PRESS the speed dial button programmed with the target num ber OR SELECT a line AND DIAL number max 16 digits 3 PRESS HOLD for Pause OR PRESS TAP for Flash 4 PRESS SPEAKER to end Note CFOS must be initiated by installer programming e To deactivate the CFOS feature 1 PRESS INTERCOM 07 Forward Only Your Prime Line and Intercom Calls D Internal Gee gt ALL lessee Station Your Forward All Calls Caller Station That Ring At Your Station TN CFOS P Forward Calls X To a Location Outside External Your System Forward Station Comdial has taken reasonable step in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore Comdial disclaims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or una
38. ained herein The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in connection with installation operation or maintenance Should further information be desired or should particular problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 GCA70281 08 06 03 Printed in U S A COMDIAL
39. aking Select MSG And ae Choose Message To Deliver Select BLOCK BLOCK EE Disconnect Aswering a SOHVA August 03 Comdial 25 Answering Calls GCA70 281 Notes 26 Comdial August 03 DSUII LCD Speakrphone User s Guide 3 MAKING CALLS 3 1 Making Outside Calls You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone the system automatically selects a line for use when you lift the handset e To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 OR other line but ton to select line See Line Line 2 sa Groups in the system spe ARDL SAVE cific Advanced Features chapters for more informa tion on selecting an outside line 3 LISTEN for dial tone Outside Dialing Display 4 DIAL number 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system e To dial an outside number using your prime line 1 PRESS SPEAKER OR LIFT handset if privacy is desired Outside line is automatically selected 2 LISTEN for dial tone 3 DIAL number August 03 Comdial 27 Making Calls GCA70 281 3 2 Making Intercom Calls There are two methods for making an inter
40. al communication system that allows you to dial another station at your office or location without connecting to the outside telephone system August 03 Comdial 103 Glossary K Keypad Buttons 0 through 9 and used for dialing Last Number Redialing Automatically dialing the last number dialed LCD Liquid crystal display the alphanumeric display of several Comdial Digital Telephone models Line Groups Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access Line Queuing When several telephones share a line and that line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a mes sage awaits pickup and leaving a message on the display of a telephone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the tele phone display contrast from light to dark 104 Comdial August 03 DSUII LCD Speakrphone User s Guide N Night Transfer Transferring incoming calls to a particular station s for off hour answering o Operator St
41. all Forward Outside System CFOS Allows station users to forward incoming or transferred line calls to telephone numbers outside the system Call Park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone 100 Comdial August 03 DSUII LCD Speakrphone User s Guide Call Pick Up Answering a call at one telephone when it is ringing at another telephone Call Transfer Transferring a call from one station to another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the sys tem also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations Data Interface Unit DIU This optional unit provides connections for your standard mul til
42. amp field or BLF is a term for a light that identifies current call sta tus of DSS station See telephone layout drawings in Chapter 1 for location Do Not Disturb A mode that disables incoming call ringing and intercom call ing Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial Dynamic Line Button System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations 102 Comdial August 03 DSUII LCD Speakrphone User s Guide E amp M Tie Lines In telephony a separate pair of leads to your station which are used by system operators for signaling and supervisory pur poses Exclusive Hold Only the telephone placing the call on hold can retrieve it Executive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the conversation Hands free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An intern
43. at your station that you may press to enable the delivery of a SOHVA call e To program a SOHVA button 1 PRESS INTERCOM AND DIAL 1 2 PRESS desired programmable button 3 DIAL 8 4 PRESS SPEAKER to end programming Group Listening Button Group listening allows others to listen to a conversation over your telephone speaker while allowing the distant party to hear only that conversation that is sent through the handset microphone e To program a group listening button 1 PRESS INTERCOM AND DIAL 1 2 PRESS desired programmable button 3 DIAL 98 4 PRESS SPEAKER to end 64 Comdial August 03 DSUII LCD Speakrphone User s Guide Automatic Redial Button To program a button on your telephone for redialing calls you make that are either busy or do not answer 1 PRESS INTERCOM AND DIAL 1 2 PRESS programmable button 3 DIAL 4 PRESS SPEAKER to end 6 4 2 ASSIST BUTTON With this feature you can program an ASSIST button on your tele phone that will let you send a message to an LCD speakerphone e To program an assist button 1 PRESS INTERCOM AND DIAL 1 2 PRESS programmable button you want as assist button 3 DIAL 7 5 4 CHOOSE form one of the follow Ly i 12 85 ing options to select the type of ae J message that will be delivered AA with the ASSIST button DIAL to choose system provided message ASSIST plus name or extension number of station sending mes sage DI
44. ation Also known as the attendant station this system station is pro grammed to ring when users dial the operator usually consid ered the central message desk of the system although multiple attendant stations are possible Paging This feature allows station users to dial up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones if any a sta tion can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through confer encing Programmable Buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or fea ture codes or other special purpose dialing requirements Pulse Tone Switching Changing from pulse rotary dial signals to tone DTMF signals August 03 Comdial 105 Glossary Q Queue Method by which a station user waits for an available line by dialing a code and waiting for the system to call back R Response Messaging Responding non verbally to a calling station by pressing a pro grammed button that sends a message to the calling station s display Ringing Line Preference An automatic connection to any outside line ringing at the sta tion when the st
45. ation equipped and enabled for paging see programming section of this user s guide or e PRESS paging button assigned by the installer or e DIAL 89 for special paging port W MAKE announcement 4 HANG UP to end If your system provides all call or zone paging 1 LIFT handset 2 PRESS INTERCOM 3 DIAL 87 for all call OR DIAL 84 85 or 86 for zone 1 2 or 3 4 MAKE announcement 5 STAY on line if awaiting a reply known as Meet Me page OR HANG UP to end To make a reply to a Meet Me page LIFT handset of nearest telephone PRESS INTERCOM DIAL 88 MEET paging party on line A U N e August 03 Comdial 81 Other Features GCA70 281 7 13 Do Not Disturb Condition This feature keeps calls from ringing at your LCD speakerphone and makes your station appear to be busy to intercom calls As a reminder a Station that is set in Do Not Disturb mode will display this infor mation on the LCD e To enable DND proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the DND Do Het Disturb option appears GH OFF PREV 3 SELECT DND A A 4 SELECT ON LJ Ft 5 SELECT PREV Setting Do Not Disturb 6 PRESS SPEAKER to end e To disable the DND condition REPEAT the above procedure BUT SELECT OFF instead of ON at step 4 Note Although it does not appear on your screen while Do Not Disturb is di
46. ation handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones Ss Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service programming option allows users to enter an in progress call in an unannounced muted mode to monitor the call 106 Comdial August 03 DSUII LCD Speakrphone User s Guide Speed Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system Station A single system telephone with an individual identity and fea ture set assigned by the programmer Station Message Detail Accounting SMDA Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines This record provides information for accounting and traffic analysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated Sys
47. ccounted for access or use August 03 Comdial 47 Advanced Call Handling GCA70 281 Notes 48 Comdial August 03 DSUII LCD Speakrphone User s Guide 5 NONVERBAL MESSAGING 5 1 Station To Station Message Delivery When you call another telephone and receive no answer you may leave a reminder that you have called Do this by turning on the BLF light at the called telephone If your telephone is not stored as a DSS BLF button at the called tele phone your messaging call goes to the central message desk if one is programmed The central message desk usually the system attendant takes your message and turns on the message waiting light of the telephone that you originally called e To turn on message light 1 MAKE intercom call AND RECEIVE no answer 2 DIAL 7 BLF light at called station flutters e To turn off message light 1 PRESS INTERCOM 2 DIAL 7 3 DIAL extension number of telephone DSS BLF light turns off e If you are the recipient of a station to station message reminder a BLF light is fluttering answer it as follows PRESS DSS BLF button associated with lighted BLF light Call is made to associated station automatically August 03 Comdial 49 Nonverbal Messaging GCA70 281 5 2 Message Waiting Light and Messaging If your telephone is designated as a central message desk by the system or has message wait originate ability you can turn on the message waiting light of a
48. ce the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches 110 Comdial August 03 DSUII LCD Speakrphone User s Guide If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices August 03 Comdial 111 Speakerphone Characteristics 112 Comdial August 03 DSUII LCD Speakrphone User s Guide INDEX A abbreviation list 93 Account Codes 80 all calls 46 all call 81 All Call Paging 81 Answering Calls 15 16 answering calls at night 16 answering for any station directed 21 answering within a group
49. com call One causes the called telephone to ring tone first The other causes your voice to sound out at the called telephone voice first Your installer can set the system to deliver either tone first or voice first calling Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS BLF button again e To manually cause the other telephone to ring k J Doe a RACK CAP MSG 1 PRESS INTERCOM 2 DIAL extension number called telephone will ring Calling J Doe 28 Comdial August 03 DSUII LCD Speakrphone User s Guide e To tone call automatically PRESS DSS BLF button called telephone will ring Note The following instructions assume a voice first default set ting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again e To voice announce manually led i i042 1 PRESS INTERCOM J Doe 2 DIAL extension number 3 SPEAK your announcement p Conne
50. cted to J Doe To voice announce automatically 1 PRESS DSS BLF button 2 SPEAK your announcement August 03 Comdial 29 Making Calls GCA70 281 3 3 Automatic Dialing This feature provides one or two button speed dialing using pro grammable buttons at which you have previously stored numbers There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers autodial numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers e To automatically dial an autodial number from one of the programmable buttons on your station choose one of the following 1 PRESS programmed autodial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed autodial button to choose number stored as second choice at that button e To dial a personal speed dial number While on hook DIAL speed dial number on dial pad 0 to 9 30 Comdial August 03 DSUII LCD Speakrphone User s Guide e To dial a system speed dial number While on hook DIAL AND system speed dial number IF your system requires manual line selection PRESS HOLD before the speed dial numbers Note Ifyou manually choose a line for dialing press HOLD before using a speed dial If you place a call on hold prior to using your speed dial pause several seconds before you press the speed dial button if you
51. de Note The telephone system allows only one autodial number at a programmable button however you can store an autodial number or feature code at a second level of a location where a DSS is already stored just repeat the programming procedure August 03 Comdial 59 Programming GCA70 281 As you program numbers fill in the identification strips on your tele phone Speed Dial Numbers Features Or DSS Locations Programmable Buttons 13 14 15 16 17 18 19 20 21 22 23 24 OO olny DA wm AJ wy dv ele NIT Personal Speed Dial Numbers Keypad Buttons 1 6 nA BR Wl ry oj S ojx 60 Comdial August 03 DSUII LCD Speakrphone User s Guide 6 4 Feature Buttons If you find that you are using certain miscellaneous features often access buttons may make operation easier Account Code Button allows you to enter an account code for call record purposes Automatic Call Back Camp On Button arranges the system to ring your and another s telephones as soon as their telephone becomes idle Call Forward Button provides one button forwarding of all of your calls to another telephone Call Park Orbit Button places a call in a system hold for pick up e Do Not Disturb Button prevents other telephones from ringing your telephone Page Button provides one button access to paging
52. distinctive pattern and the user of the receiving station must take action to answer e When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer OR LIFT handset if privacy is desired e When you hear intercom ringing short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired 2 3 Night Transferred Calls Line Answer From Any Station The system attendant can take action that transfers incoming calls to a particular station or stations for off hour ringing e When you hear ringing 1 PRESS INTERCOM 2 DIAL 80 3 SPEAK toward telephone to answer call OR LIFT handset if privacy is desired 16 Comdial August 03 DSUII LCD Speakrphone User s Guide 2 4 Caller ID Automatic Number Identification The number of the calling party will be displayed if your telephone has been assigned Caller ID service and you have one of the fol lowing Lines that ring audibly at your station e Lines that ring audibly at another station that you answer with call pickup e Lines that are transferred to your station Incoming call numbers are displayed in the upper half of the LCD If caller s name is available it is displayed in the lower half of the LCD If another call rings in while on a incoming call the second caller s number flashes on the LCD for five seconds e To dial the number of the last incoming call while on an
53. e using exclusive hold 18 using full duplex technology 109 Using SOHVA 24 using station to station messaging 49 V VAB 25 Voice Announce Block 25 Voice Announce Block VAB 25 Volume Control 68 70 VOLUME DOWN Button 68 VOLUME UP Button 68 W waiting for a Meet Me page 81 Z zone codes 81 Zone Paging 81 August 03 Comdial 115 116 Comdial August 03 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive to insure total feature compatibility Accordingly some features identified in this publication will not operate if some other feature is acti vated Comdial disclaims all liability relating to feature non compatibility or associated in any way with problems which may be encountered by incompatible features Notwithstanding anything contained in this publi cation to the contrary Comdial makes no representation herein as to the compatibility of features This manual has been developed by Comdial Corporation the Com pany and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the informa tion cont
54. e 2 SELECT SOHVA AND HEAR several quick tone bursts 3 MAKE announcement busy tone means that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA 4 WAIT on line for reply either verbal or LCD reply 34 Comdial August 03 DSUII LCD Speakrphone User s Guide 3 5 Camping On Options 3 5 1 BUSY OR IDLE STATION AUTOMATIC CALL BACK If the telephone you have called on the intercom line is busy or rings with no answer you can have the system ring your telephone when the called station becomes idle if it was busy or when there is any activity initiated at that telephone if it rang with no answer before e To camp on at a busy or no answer station 1 MAKE intercom call Note Ifyou make a call in the voice announce mode and receive no answer at the called station press INTERCOM before selecting CAMP button in order to camp on at that station 2 SELECT CAMP 3 Your telephone immedi ately hangs up When the l J Doe Is Busy P telephone you called SUHVA CHANP HEST becomes idle your tele phone will ring with five short ring bursts 4 PRESS INTERCOM when you hear the ring bursts The other tele phone will start ringing Selecting Camping e To cancel automatic ringback
55. eel the supporting arms snap into place Also remember as with any piece of electronic equipment your tele phone may be damaged by contact with liquids So please try to place the telephone in an area that is free from the danger of spills NOTE For more tips and information on speakerphone use including the use of a Full Duplex Speakerphone see Appendix D Speakerphone Characteristics 1 2 2 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing e To adjust the display contrast 1 SELECT OPTIONS 2 SELECT NEXT until the DISP option appears 3 SELECT DISP Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change desired 5 PRESS SPEAKER to end August 03 Comdial 3 Getting Started GCA70 281 1 2 3 SETTING A PERSONAL RINGING TONE You can choose one of many different ring tones for your telephone Often when several telephones are located close together each user chooses a different personal ring tone e To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the RING option appears 3 SELECT RING 4 SELECT UP OR DOWN to choose ring tone in display a new tone will sound at each up or down press 5 PRESS SPEAKER to end 1 2 4 SETTING VOLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the j r
56. een placed on hold by another station Fluttering orange or green your line has recalled from hold Fluttering red the line put on hold by another station has recalled NOTE You can find the programmable buttons that the installer designates line buttons in the same location as the DSS BLF but tons Ensure that these buttons are labeled correctly to indicate their unique features 12 Comdial August 03 DSUII LCD Speakrphone User s Guide 1 5 3 FIXED FEATURE OR PROGRAMMABLE FEA TURE BUTTON e Steady red the feature is on e Steady off the feature is off NOTE You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF programmable buttons Ensure that these buttons are labeled correctly to indicate their unique features 1 5 4 MUTE BUTTON On steady called party cannot hear your conversation 1 5 5 INTERCOM BUTTON e Steady green or red you are using your intercom Fluttering red an LCD message is set on your telephone for others to receive when calling e Flashing orange someone is calling your extension or a call is being transferred to you August 03 Comdial 13 Getting Started GCA70 281 1 5 6 HOLD BUTTON Non SCS Series models Flashing Fluttering red message waiting 1 5 7 MESSAGE BUTTON SCS Series Models only Winking green message awaits pick up
57. er person or department within the system In addition to call control the attendant controls system wide operating features such as night transfer of ringing and the system clock Additionally the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users The system provides two fixed attendant positions at default stations 1 and 2 intercom 1001 and 1002 however installers can assign any or all stations up to 96 total as attendant stations if they wish Installers can also assign up to four DSS BLF consoles to each attendant position where needed In addition to the many installer enabled feature buttons that the system can make available at any station the system provides the attendant position with several special purpose installer enabled feature buttons to enhance call pro cessing These special purpose buttons are described in Chapter 8 ii Comdial August 03 GCA70281 The system also provides capabilities for either a local stand alone system or a system to system network System to system net working connects several DXP DXP Plus FXS FXT and FXII systems together in an arrangement that allows unified communica tions through the system For a complete list of features and their properties see Appendix E Feature Networking Support August 03 Comdial Notes Comdial August 03 TABLE OF CONTENTS Abo t W
58. eue for a line group PRESS INTERCOM DIAL line group access code 9 81 82 83 HEAR busy tone DIAL 8 and hang up When line group is free your telephone sounds several short ring bursts 6 LIFT the handset LISTEN for dial tone AND MAKE call e To cancel line group queuing PRESS INTERCOM DIAL 8 AND HANG UP e To queue for a line that appears on your telephone 1 PRESS HOLD 2 PRESS line button of busy line 3 HEAR short tone 4 When the line is free your telephone sounds five short ring bursts telling you that you can use your line 5 LIFT handset to answer If you no longer need the line ignore the ring burst August 03 Comdial 37 Advanced Call Handling GCA70 281 4 2 Call Transferring 4 2 1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call you have made a screened transfer e To screen and transfer a call to another telephone in the Push Tel To COMF system SFER ToTransfer J 1 Answer call 2 Press Trans Conf call is auto matically placed on hold Selecting a Transfer 3 Dial extension number of tele phone to receive transfer or press DSS BLF button for that extension 4
59. g August 03 Comdial 97 Display Abbreviations Abbreviation Feature Function Definition SEND Send Transfer Re transfers a previously transferred call that returned to your station SET Set Feature Enable call forwarding SOHVA Secure Off Sends a subdued off hook Hook Voice voice announcement to Announce another station TIMER Call timer Displays running time of the current call TKMSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Inhibits your station from Block receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the function 98 Comdial August 03 DSUII LCD Speakrphone User s Guide APPENDIX C GLOSSARY Account Code A group of numbers up to 16 digits in length entered by sta tion users during incoming or outgoing calls the system uses account codes to identify the calls by category or special grouping for call accounting purposes All Call Paging Paging through the intercoms of all stations in the system Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to
60. icecsssctsetavesenctvatteucsas 38 4 2 2 Unscreened Call Transfers ics ssscisissviesssaciecesiecsachas 40 AS Conferencing reniri aeaa ER EERE 41 4 3 1 Creating a Conference Call ssa sccnsvse csvaisinenseee tess 41 4 3 2 Unsupervised Conference Calls cceeeeseeneee 42 44 Call Parkil sensors tacts et sat ea cetis ates Saleh eit hades 44 4 4 1 Handling Park Recalls vii scciiexsscaqveccneravectsseaiinesecises 44 4 5 Call Forwarding sessesseessessssseesseosssseesseossossesseossessesseesas 45 4 5 1 Forwarding a Call ssesesssesssessesseessessrsseesseeseeseessee 45 4 5 2 Call Forward Outside System CFOS 47 Nonverbal Messaging scccssccscsscscssccssssesecssescssesceeees 49 5 1 Station To Station Message Delivery 0 00 cee 49 5 2 Message Waiting Light and Messaging ceeeee 50 5 3 LCD Message Delivery s caichasateudvdettncm baw nspanlinn kat 52 5 4 Assist Button Message Delivery s ssssssssessesssssssssessesse 53 POSTMAN 527 5 spies vecisececssssuashsusasedonsoseudcdvehpucaveuntacscsdviacsess 55 6 1 DSS NUMBERS irronneen rae nee 55 6 2 Autodial and Speed Dial Numbers eee 56 6 3 Featur Access Codes nir eceu ananin 58 6 4 Feature Buttons s ssssssesssessseseesseessresssesseesseresseeesseessesse 6l 6 4 1 Special Purpose Feature Buttons 0 eee 63 GAD Assist ULUOIN caries ys occ hos e aina aee a s 65 Other FeAtreS cssssossssyiscssressiuesorss tsss bsesovorseses svesti ses ross si
61. ide 1 3 2 AUXILIARY JACK only on Impact 8024S and Impact SCS Models Allows you to connect a headset an external amplified ringer a tape recorder or an external paging amplifier to your tele phone 1 3 3 MESSAGE WAITING LIGHT Indicates that a message awaits pick up 1 3 4 MICROPHONE OPENING Allows hands free operation of speakerphone speak clearly toward microphone opening 1 3 5 SPEAKER e Sounds distant party s voice e Sounds ringing and call in progress tones August 03 Comdial 7 Getting Started GCA70 281 AWTO0A LCD Alphanumeric Display as Interactive Buttons Handset Keypad 1 NOT programmable a Programmable TAP Buttons i Volume Up Transfer Volume Down Conference Shift Button Button Message Mute Waiting AA Button Light Speaker Hold Button Button Connectors On Bottom Of Telephone Daa m Line Cord Optional Handset Headset Microphone WE eadset _ ti Opening D Impact 8024S LCD Speakerphone LCD Alphanumeric Display Telephone Speaker Dialpad Interactive Buttons NOT programmable Programmable Buttons Intercom Button i VA Message Waiting Light DEDE ED 5 ne EDEBE Dm DA COMDI
62. ine digital telephone and Industry Standard Telephone IST device such as a FAX machine or answering machine Departmental Station Operation The operation of stations that are organized into departments August 03 Comdial 101 Glossary Dial By Name This feature allows users to employ any two line display LCD speakerphone and its interactive buttons to search through an index of names locate a desired station name or system speed dial name and automatically call the located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a station or access certain internal system features includ ing all line groups and ARS To prevent fraudulent access and unauthorized use the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button is sometimes referred to as a DSS button Busy l
63. inger the speaker and the handset E Volume Up Button e To set the ringer loudness level OF vune Down While your telephone is on il hook and idle PRESS the VOL UME UP OR VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting Note Ifyou set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your sta tion 4 Comdial August 03 DSUII LCD Speakrphone User s Guide To set the speaker and handset loudness levels PRESS INTERCOM button 2 PRESS the VOLUME UP vamenn f One F SEE OR VOLUME DOWN button j once for each change in E m speaker volume that you ek as ee con de sire J Button 3 LIFT handset 4 PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire Toooooo TT Ooogogogoooou Note When a call ends the system resets the speaker and handset volume of all future calls to the programmed default setting For instructions in setting your speakerphone s default volume see Vol ume Control section in the system specific Features chapter 1 2 5 ANSWERING AND MAKING CALLS Your speakerphone is now properly configured to answer and make calls to both stations within your system intercom cal
64. is Book sretan enine r a i MMPOG UC RON a e a ea e a a a ies i Basic Operanon ancaienteee cites ena a a i Advanced Operation 5 54 ase ceases ecsanGedeetnentdeescbuaesaedesneeanteascnare i What is an Attendant x w scvssce cessed halved oie cc ieish eae ites il De Getting Started scscistccsscesstscesctendeicecenstveciaccantvacaccevcanscotniveusease 1 11 WEICON hirsini i iiair peters 1 1 2 Setting Up Your Speakerphone sssc cck cas eetestcedcn 1 1 2 1 Positioning Your Speakerphone cceeseeeeeees 2 1 2 2 Setting Display Contrast s sseseseseessessesseesseesreseessee 3 1 2 3 Setting a Personal Ringing Tone eee 4 124 Setting Volume Levels siiilesccicee dsticasteccer denen 4 1 2 5 Answering and Making Calls eeeeseeeeereeerees 5 1 3 Understanding the Basic Functions sssssessseseesesseseesessee 6 1 3 1 Alphanumeric Display cccccesccesseeesseesteeeteeeees 6 13 2 Auxiliary Jakaa cs Seen Na e waedsiacys ects E 7 1 3 3 Message Waiting Light cccceeceeseesteeeteeneeeeees 7 1 3 4 Microphone Opening sessssssessesseesseesesseosseesreseessee T 13 5 SPEAK eect seas A E A OE a ines T 1 4 Your Speakerphone s Buttons ssssssssssesssesseesessseesseserssee 9 1 4 1 Hold Button HOLD 0 cece ceceeceteeeeeteeeeteeneeees 9 1 4 2 Interactive Buttonss cod Sunes aiicaneas keds 9 1 4 3 Intercom Button Intercom ceeceeceessteeeeeeeeees 9 1 4 4 Mute Button MUTE 0 c ce ceceeseeseereeseeee
65. ith two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsuper vised conference call e To drop out of a conference call between you and two outside lines creating an unsupervised conference DIAL AND HANG UP lines remain lighted in use until one or both outside parties disconnect 42 Comdial August 03 DSUII LCD Speakrphone User s Guide e To rejoin an unsupervised conference between two outside lines PRESS one of the lighted buttons where conference is taking place Managing a To Add a Caller Conference to a Conference Other Station Call To Drop Out of To Remove a Caller A Conference From A Conference Your Other Station Station Select Line Button and Disconnect Line Managing a Conference August 03 Comdial 43 Advanced Call Handling GCA70 281 4 4 Call Parking You can place an outside call on hold in the system so that it can be answered from any station even though it does not have a line appearance for the call You accomplish this by placing the call in one of nine park orbits where the call remains until it is answered e To place an outside call on hold within the system where it can be answered at any telephone in the system parking a call in orbit 1 While on the call PRESS INTERCOM AND DIAL 2 DIAL code for park location
66. its ALL PREV z three letters of the name you want to locate for example dial 266 for Comdial 4 The display shows the first exist ing name match to the dialed digits or shows a No Match message if the system can not find a match IF the display says No Match SELECT PREV OR ENTER three new digits to select a new name Ho Hatch FREY August 03 Comdial 77 Other Features GCA70 281 5 SELECT NEXT to display the subsequent names in the list until you reach the name you need OR SELECT ALL to view the name list from the beginning 6 SELECT DIAL to call the displayed name Alphanumeric Keypad 1 2 3 QZ ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PRS TUV WXY 7 9 Programmed Button Display You can cause the display to identify the function of each button on your telephone To button query your telephone 1 SELECT OPTIONS 2 SELECT NEXT until the Button Quera QUERY option appears Press Any Button 3 SELECT QUERY 4 PRESS the button in question 5 READ the displayed information display will hold for few seconds before the telephone returns to idle Button
67. just your prime line and intercom calls or you can forward all calls that ring at your telephone August 03 Comdial 45 Advanced Call Handling GCA70 281 Oe N Re spe ce Nm To forward your calls SELECT OPTIONS i Call Forward PREV i ERS ALL SELECT NEXT until CFWD appears SELECT CFWD amp SELECT PERS for prime line and intercom calls OR SELECT ALL for all calls SELECT SET to enable call for warding Call Forward DIAL extension number of tele CET CLEAR PREU phone to receive your forwarded calls PRESS SPEAKER to end Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening To cancel call forwarding MON 24 SELECT OPTIONS Fi to Thoe Be SELECT NEXT until CFWD appears SELECT CFWD SELECT PERS for prime line and intercom calls OR SELECT ALL for all calls SELECT CLEAR to disable call forwarding PRESS SPEAKER to end 46 Comdial August 03 DSUII LCD Speakrphone User s Guide 4 5 2 CALL FORWARD OUTSIDE S
68. loudness levels Set the level for the current call as follows While on a call and in the group listening mode PRESS VOL UME UP OR VOLUME DOWN button once for each change in loud ness you desire August 03 Comdial 69 Other Features GCA70 281 7 3 Muting Your Speakerphone By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker e To mute your station PRESS MUTE mute function and light turn on You can still hear the distant party but he or she cannot hear you e To speak to the distant party PRESS MUTE again mute function and light turn off 7 4 Default Volume Control When you change and save the volume that change remains in effect until you change it again referred to as default setting e Set the speaker headset handset or group listening loudness for all future calls using the following steps 1 PRESS INTERCOM 2 CHOOSE speaker headset handset or group listen mode to be affected T aia Ta 3 While in that mode PRESS VOLUME UP or VOLUME DOWN to a adjust loudness 4 DIAL 5 to hold the loudness Impact SCS Volume Buttons at the last setting for all future calls until it is changed again 70 Comdial August 03 DSUII LCD Speakrphone User s Guide 5 REPEAT this procedure in each mode until all default volume levels have been properly set Note You
69. ls and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange e When you hear outside ringing long bursts 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired August 03 Comdial 5 Getting Started GCA70 281 When you hear intercom ringing two short bursts 1 PRESS INTERCOM e nN BR UQ p lt SPEAK toward telephone OR LIFT handset if privacy is desired To dial an outside number manually PRESS INTERCOM DIAL 9 OR PRESS other line button to select line See Line Groups in the system specific Features chapters for more infor mation on selecting an outside line LISTEN for dial tone DIAL number LIFT handset if privacy is desired To dial an intercom number manually PRESS INTERCOM DIAL extension number called telephone will ring or tone will be heard SPEAK toward telephone OR LIFT handset if privacy is desired 1 3 Understanding the Basic Functions Your speakerphone provides many versatile features for your use These features are explained in terms of what they allow you to do 1 3 1 ALPHANUMERIC DISPLAY Liquid Crystal Display LCD e Displays time day date and active call information Keeps you apprised of the status of your telephone e Provides programming prompts Comdial August 03 DSUII LCD Speakrphone User s Gu
70. may adjust the volume of a call in any mode over speaker headset handset or group listen at any time during the call by pressing VOLUME UP or VOLUME DOWN When the call ends the volume of all future calls is reset to the programmed default setting 7 5 Background Music If the telephone system supplies background music you can turn it on at your LCD speakerphone while on hook and idle The system auto matically turns background music off during calls and voice announcements 1 SELECT OPTIONS nA BW N To turn the music on C Back3round Husie PREL l OH OFF SELECT NEXT until the MUSIC option appears 7 SELECT MUSIC SELECT ON Setting Background Music PRESS SPEAKER to end the speaker light turns on when background music is on ADJUST music volume with the volume buttons To turn the music off SELECT OPTIONS SELECT NEXT until the MUSIC option appears SELECT MUSIC SELECT OFF PRESS SPEAKER to end the speaker light turns off when background music is off August 03 Comdial 71 Other Features GCA70 281 7 6 Tracker Paging System When installed with your system the Tracker Paging System option allows you to send call back and parked call messages to Tracker pagers assigned to station extension numbers Along with the parked call mes
71. n full duplex mode If the speakerphone at the other end is a half duplex speakerphone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing the 8324F from operating in full duplex mode August 03 Comdial 109 Speakerphone Characteristics Note Pressing any button mute hold etc on the speakerphone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mute the system will per form the entire speech training test again Speakerphone User Guidelines Both parties can not talk at the same time You must wait for silence out of your loudspeaker before talking You must stop talking to hear the other party Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Sin
72. nsider include For the microphone to best detect your voice speak within three feet of it and face the speakerphone Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstruc tions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal e To adjust the pedestal Impact SCS Models only Telephone 1 GRASP the rear of the pedestal base firmly with one hand AND LIFT the rear portion of the tele phone upward with your other hand 2 LIFT the telephone upward with one hand AND RAISE the telephone supporting arms upward with your other hand Notice there are three sets of notches under the telephone corresponding to the three positions available Supporting Arm PEDO 2 Comdial August 03 DSUII LCD Speakrphone User s Guide 3 When the telephone is at the desired height SELECT the clos est pair of notches AND INSERT the supporting arms in the notches PRESS DOWN slightly on the telephone until you f
73. ny other telephone Fanner ad HEAR the busy tone AND To turn on the message waiting light at another Ioe Is Bysy telephone when that stationis CWAIT OUER H56 busy REMAIN on the line Delivering a Message SELECT NEXT SELECT MSG HANG UP handset To turn on the message waiting light at another telephone when that station rings with no answer 1 SELECT MSG 2 HANG UP handset e To turn on the message waiting light at an idle telephone PRESS MESSAGE PRESS INTERCOM AND DIAL 3 for models 8012S and 8024S DIAL extension number of station to be alerted The message waiting light of called station will flash 50 Comdial August 03 DSUII LCD Speakrphone User s Guide e To turn off the message waiting light at a busy or idle station 1 PRESS MESSAGE PRESS INTERCOM AND DIAL 3 for models 8012S and 8024S 2 DIAL extension number of station that was alerted The mes sage waiting light of called station will turn off e To turn off the message waiting light during message delivering conversation PRESS INTERCOM e To receive a message at an alerted station 1 OBSERVE flashing message waiting light 2 PRESS MESSAGE PRESS INTERCOM AND HOLD for models 8012S and 8024S Connection to the station that left message is automatic Table 0 1 LCD Message List
74. olume 69 Headset 69 74 Hold Button 9 Holding Calls 18 19 20 IMIST Module 84 initial settings 68 Intercom Button 9 intercom calls 16 L LCD Message Delivery 52 LCD Messaging 51 Lights Display 12 Line Access From Any Station 16 Line Groups 37 67 listing 89 meaning of associated light 13 14 Meet Me Answer Page 81 message table 51 Message Waiting Light 7 50 51 messaging 53 Music 71 Mute 70 Mute Button 13 N Night Transfer of Ringing 16 night transferred calls 16 O orbit codes 44 outside calls 15 P Paging 72 75 81 Parking Calls 44 personal calls 46 Personal Ringing Tone 4 Q queuing for 37 Queuing line 37 R responding nonverbally responding nonverbally 24 responding to SOHVA using 24 Response Messaging 24 Messaging 23 Ringer 4 68 74 S screened transfers 38 selecting 67 71 selecting a line 67 selecting a personal tone 4 sending 81 setting a default level 70 setting the volume 68 69 Shift Button 10 Speaker Button 10 14 Speakerphone 6 10 68 109 110 Station To Station Messaging 49 Subdued Off Hook Voice Announcement SOHVA 23 24 T TAP Button 10 Tracker Paging System 72 Transfer Conference Button 11 Transferring Calls 38 40 TRNS CNF 11 turning off 4 51 68 turning on 50 51 unscreened transfers 40 Unsupervised Conference 42 user guidelines 110 using directed hold 20 114 Comdial August 03 DSUII LCD Speakrphone User s Guid
75. ong with the ASSIST button programming 3 If the assisting telephone is idle a ring burst sounds and a mes sage appears in its display If it is busy the message appears when it becomes idle August 03 Comdial 53 Nonverbal Messaging GCA70 281 Notes 54 Comdial August 03 DSUII LCD Speakrphone User s Guide 6 PROGRAMMING 6 1 DSS Numbers Storing another station extension number at a DSS BLF program mable location allows you to monitor that station dial with the press of one button or pick up or hold calls at that station quickly and con veniently To store an intercom extension number as a DSS Dial Extension number proceed as follows 1 SELECT OPTIONS PREY 2 SELECT NEXT until DSS appears Designating an Extension 3 SELECT DSS 4 PRESS programmable button to choose location 5 DIAL extension number 6 PRESS next location button AND STORE next DSS number August 03 Comdial 55 Programming GCA70 281 7 REPEAT the previous step until all DSS numbers are stored OR PRESS SPEAKER to end CAUTION V Do not attempt to program interactive buttons doing so can cause the system to make features unavailable If you inadvertently program inter active buttons you can retrieve their functions in the following manner 1 PRESS INTERCOM 1 2
76. orbit 91 to 99 for orbit 1 9 3 REMEMBER the code for later use OR MAKE IT KNOWN to those who need to know in order to retrieve the call e To retrieve an outside call that was placed on hold in the system parked 1 From any station PRESS INTERCOM AND DIAL 2 DIAL code for orbit 1 9 91 to 99 4 4 1 HANDLING PARK RECALLS When a parked call times out of the system it will return to your tele phone in the form of a park recall e To answer a park recall SELECT ANS The call will then connect to your station To place a park recall on hold at your station Recall Li SELECT HOLD After the call HOLD AN remains on hold for a period of time it rings back to your tele phone as a hold recall A Park Recall 44 Comdial August 03 DSUII LCD Speakrphone User s Guide Your Station Outside Caller I If the Parked Call Is Not Answered Within a Set Time It Recalls To Your Station To Place Call In a Parking Orbit DIAL and Orbit Number 91 99 Parking Orbit To Retrieve a Parked Call From Any Other Station DIAL and Orbit Number Other 91 99 Stations Parking Calls 4 5 Call Forwarding 4 5 1 FORWARDING A CALL You can forward calls that normally ring at your telephone to another telephone for answering You can forward
77. our telephone if the DATA light is on or is flashing PRESS the DATA button Ifa call is in progress on the IST device it transfers to your telephone if you have your tele phone handset lifted or have your telephone in speakerphone mode If you do not the call drops e To select the IST device if the DATA light is off PRESS the DATA button If a call is in progress on your tele phone it transfers to the IST device if the device is off hook otherwise the call drops Your telephone still provides visual messages and indications even though its voice path is routed to the IST device August 03 Comdial 83 Other Features GCA70 281 7 15 IMIST Module Impact SCS 8324F 8324S and 8312S speakerphones equipped with the optional IMIST module can support an IST device modem FAX machine industry standard telephone etc in addition to the LCD speakerphone Depending on system programming the IST device may be used to make outgoing calls and receive incoming calls Note Impact SCS phone model 8324SJ Rev D and later and model 8312SJ Rey D and later will not support the IMIST module The IMIST module does not have its own extension number and does not function simultaneously with the speakerphone Note The IMIST module does not provide voltage to light a mes sage waiting light Message waiting lights on devices plugged into the IMIST module will not function 84 Comdial August 03 DSU
78. r desired number for personal speed dial to dial directly OR l l DDE DIAL and number ae See for system speed dial LJ ABS Speed Dial and Auto Dial Programmable Locations 6 3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons as described in the next section several other features may be programmed by using their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone 58 Comdial August 03 DSUII LCD Speakrphone User s Guide To store a system feature access code Select Location a SELECT OPTIONS 2 SELECT NEXT until J ADIAL and SDIAL options appears 3 SELECT SDIAL OR ADIAL 4 PRESS programmable button OR dial pad button 0 9 to choose storage location 5 PRESS INTERCOM 6 DIAL access code associated with feature Note Access codes are listed in Appendix A Feature Access Codes DSU II Digital Expandable Systems found on page 89 7 SELECT SAVE to store the num ber Enter Humber 8 REPEAT previous steps until all PREV numbers are stored OR SELECT EXIT 9 PRESS SPEAKER to end Choose a Location Dial the Access Co
79. r for one button calling from the programmable button locations ALL All Calls Route all of your calls to a Forward different station location ANS Answer Answers any call ringing at your station ARDL Automatic Redials a busy call once a Redial minute for 10 minutes BKSP Backspace While programming a speed dial number backspace erases an incorrect entry BLOCK Block Blocks all SOHVAs and Announcements other voice announcements from sounding over the telephone speaker August 03 Comdial 93 Display Abbreviations Abbreviation Feature Function Definition CAMP Camp On Has system call you when busy station becomes idle or idle station becomes active When chosen as a feature stores a button that enables the function CFWD Call Forward Forwards all of your calls to a different station location When chosen as a feature stores a button that enables the function CLBK I Will Call Back Send a nonverbal response to a SOHVA caller CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLEAR Clear Cancels the currently programmed condition COST Call cost Displays cost of recently completed call CWAIT Call Waiting Sends a call waiting tone to a busy station Wait on line for response DARK Dark contrast Makes LCD screen darker DISP Display Adjusts the contrast of your
80. r telephones on the same call the effect is called conferencing You can make con ference calls that involve up to five parties including you as the orig inating party in any combination of outside lines and intercom parties Note When setting up a conference call with outside lines and internal telephones you must call the outside lines first e To set up a conference call that includes both outside lines and Push Tl To CONF intercom parties outside lines SPER To Transfer alone or intercom parties alone MAKE first call PRESS TRNS COMF call is placed on hold automatically MAKE next call PRESS TRNS CONMF to establish conference REPEAT the last three procedures to add up to two more par ties establishing a 5 party conference including yourself p N Setting a Conference Sad e To continue conversation on remaining line after other outside lines have dropped out of ly Dow conference PRESS the line button of the remaining party Conference J smth l Active Conference August 03 Comdial 41 Advanced Call Handling GCA70 281 e To retrieve a line from hold and bring that party back into the conference 1 PRESS TRNS CONF 2 PRESS line button 3 PRESS TRNS CONF 4 3 2 UNSUPERVISED CONFERENCE CALLS If you are involved in a conference call w
81. sage the system parks the call in orbit for retrieval by the paged party The type of message that the system delivers either alphanumeric or numeric only is dependent upon the Tracker pager model in use at the station When outside callers call into a system that has both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling e To enable a Tracker Pager at your station 1 PRESS INTERCOM 2 DIAL 06 e To disable a Tracker Pager at your station 1 PRESS INTERCOM 2 DIAL 06 e To send a call back message to someone s Tracker Pager after receiving a ring no answer 1 MAKE an intercom call to someone and receive no answer 2 PRESS programmed TRACK button OR DIAL 01 3 After your station returns to idle hang up handset or press SPEAKER to end The Tracker Pager system will transmit your station extension number to called party s Tracker Pager dis play Some models will also display your station name if the system is programmed to include station names If the Tracker paging system does not accept your actions an error tone will sound at your telephone 72 Comdial August 03 DSUII LCD Speakrphone User s Guide e To send a call back message to someone s Tracker Pager without first calling them 1 PRESS INTERCOM 2 DIAL 01 3 DIAL station extension number 4 HANG UP
82. sage Turns on message waiting light at another station MUSIC Background Turn on the background Music music at your station NEXT Next Display Shows the next display OPTIONS Options Selects interactive button features OVER Override Overrides either a do not disturb condition or a busy signal at a station you have called P INUMBER Port Displays port PAGE Paging When chosen as a feature provides one button access to paging 96 Comdial August 03 DSUII LCD Speakrphone User s Guide Abbreviation Feature Function Definition PARK Call Park When chosen as a feature stores a button that provides one button parking of calls in a designated orbit PERS Personal Route your personal intercom calls to a different station location PREV Previous Display Shows the prior display PRIV Privacy When chosen as a feature stores a button that releases privacy for a current call RECALL Park Hold Recall A call previously placed on hold or park has recalled RECON Reconnect Reconnect you to a transferred call RING Ring Tone Select different ringing tones S NUMBER Station Displays station of current call SAVE Save Number Permanently saves last number you dialed When chosen as a feature stores a button that provides the function SDIAL Speed Dial Programs a keypad number for one button callin
83. scribes the initial setup and adjust ments necessary to begin using your speakerphone 1 Getting Started Basic Operation The basic operation chapters define often used features and provide instructions for their use These chapters are titled as follows 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP DXP Plus and FX Series systems are as follows 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Features In addition to the chapters which describe the advanced features of individual stations this manual also includes a chapter to describe the features of the system which are programmed by the attendant 8 Attendant Features August 03 Comdial Following the advanced feature descriptions are two reference tables that provide a summary and reference of features Appendix A Quick Reference Guide Appendix B Display Abbreviations Also tips on speakerphone use for the new users are described in Appendix C and many general phrases and abbreviations which may not be familiar to users are defined in the glossary Finally an index completes the reference section Appendix C Speakerphone Characteristics Appendix D Glossary Appendix E Feature Networking Support Index What is an Attendant The attendant of a telephone system is typically the first person to answer an incoming call and usually directs incoming calls to the prop
84. sees 67 RE Eme Groups toeea i e E EE i 67 22 Volume Control srednie oanig E E i 68 7 2 1 Setting Current Volume Level c cece 68 7 3 Muting Your Speakerphone 0 cccceccceeseesteeeteeeeeeeees 70 7 4 Default Volume Control wi eccececccececeeeceeeeeee 70 7 5 Background MUSIC sisscs snaoeharanasehaceess cca tatortesbareeaseaedediess 71 7 6 Tracker Paging System j3s2i cciteadestccashte stereos 72 TL Auxillary Jack ies ets de iy acetates A E dare 74 T8 Dial by IN BINIGS en ecaads Mel tics c a edad aeguare Nie acit 77 7 9 Programmed Button Display ccceeceesseesteeeteeeteeeees 78 7 10 Automatic Set Relocation 20 0 eeceescesceeeeceeeeeseees 79 RAL Account Codes ioeie iani 80 PAZ Paging assisa A E A ak aia 81 7 13 Do Not Disturb Condition ssssssessesseseesessesesssrseesesseseese 82 TIA Data Int rface UMi oen se un ER alae ade 83 7 15 IMIST Module 2 aavcaa sse iN oauaiec yeratanneyseeasuneacatian eaeises 84 7 16 DSS BLF Console Operation 0 cccecceecceesseeeteeeteeeees 86 7 16 1 Accessing The DSS BLF Console Button Levels 87 Appendix A Feature Access Codes ccssccccsscssssescssceseees 89 Appendix B Display Abbreviations cssscsssscscsseseees 93 Appendix C Glossary ciscicesscssaccccensosesiansdcussacainedecntasesencseiacseentens 99 Appendix D Speakerphone Characteristics s0sseeeee 109 Full Duplex Speakerphone Characteristics 0 ceeseeeees 109 Speakerphone U
85. seeteeneeees 9 1 4 5 DSS BLF Programmable Buttons cee 10 1 4 6 Shift Button SHIFT ii cscs sssvacess ssovaeos asactosrtlscsiaes 10 1 4 7 Speaker Button SPEAKER ceecceesseesteeeteees 10 1 4 8 Tap Button TAP lt 3 saeco easeestasebaccctetacdcctinestonsdesaees 10 1 4 9 Transfer Conference Button TRNS CONF 11 W410 Vol m Control issenensis 11 1 5 Your Speakerphone s Display Lights eee 12 1 5 1 Busy Lamp Field BLF lights oe eee 12 1 5 2 line Dutton sereias asain 12 1 5 3 Fixed Feature or Programmable Feature button 13 1 54 MUTE button sane anant n e a aiei aait 13 1 5 5 INTERCOM Dutton 2is csc8 igs canes 13 19 62 HOLD b tton c3 8 fits aencsaseistepledds cabs ame wieandiaaiheds 14 1 5 7 MESSAGE Buttons itsc ccscsscnstesccecets cute Weanncnecteasvecss 14 1 5 8 SPEAKER button 6 ianastsacsdawigarishcerbasdaraaoate 14 Ze Answering Calls s ssssssesssiressoissssssessiiosesssseeesos resos sssaaa enso 15 2 1 Answering Outside Calls 2 cab ceasutaeceussutiesseaivatentshesteess 15 2 2 Answering Intercom Calls cccccecsceesseceteceseeeeeeenseeens 16 2 3 Night Transferred Calls 27 02 steadier hace ney 16 DA Caler ID sce aes diel eanna iaai E i 17 2 9 Holding Cas cise csadag ieni a 18 Dol Basic H ldenamenentenss nnua e a 18 2 32 Exclusive Hold ces eured ai eesse iiaii 18 233 Hold Recalls Iyaa a i 19 2 54 Directed Hold Aoir niarit siantan 20 250 Call Pick pnarnnennr anp a a
86. ser Guidelines cceecceeseeseeeeeeeteeeeseees 110 lidek cic eens ee tases a a deine O a 113 DSUII LCD Speakrphone User s Guide 1 GETTING STARTED 1 1 Welcome Congratulations and thank you for using a Comdial telephone Your digital speakerphone is supported by a communication system with hundreds of built in standard features This manual serves as a helpful guide for using these various functions The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators The remaining sections are titled as follows e Setting Up Your Speakerphone e Understanding the Basic Functions e Your Speakerphone s Buttons e Your Speakerphone s Display Lights 1 2 Setting Up Your Speakerphone When your new speaker phone arrives the system installer unpacks it and con nects the line to a system jack The following sec tions describe a few initial adjustments that allow you to quickly begin making and answering calls with some of the most basic features August 03 Comdial 1 Getting Started GCA70 281 1 2 1 POSITIONING YOUR SPEAKERPHONE You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features When using your speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips to co
87. splayed the right interactive button will activate the Options menu e To set a Do Not Disturb condition at your telephone when a call rings at your station 1 Hear ringing and notice incoming call information in display HON AN 2 PRESS programmed DO NOT bo Hot Disturb J DISTURB button See Feature Aa a Buttons section on page 54 for j programming instructions Station with DND Set 82 Comdial August 03 DSUII LCD Speakrphone User s Guide 7 14 Data Interface Unit The Data Interface Unit or DIU is an optional external device that may be part of your system installation It provides connections for both your telephone and an IST device such as a standard single line telephone a FAX machine a data modem a cordless telephone or an answering machine If the installer has arranged your station in this manner you can switch between your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone The light associated with the DATA button provides status indications for your reference DATA Telephone Status Light OFF Your telephone is selected for operation On Green Your IST device is selected but is idle On Red Your IST device is selected and is busy Flashing Your IST device is ringing Red e To select y
88. tem Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers I TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines August 03 Comdial 107 Glossary Tone Call A ringing intercom call Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station exten sion numbers TRNS CONF A fixed feature button that allows you to transfer outside calls and set up conference calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised con nection with the remaining parties Vv Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system 108 Comdial August 03 DSUII LC

Comdial DSU II - Communications Unlimited

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