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Avaya one-X™ Quick Edition Release 2.0.0 Telephone

1. aoaaa 91 Email Notification of Voicemail 6 ee ee 92 Web based System Administration 0 00 0 eee ee 92 Teleworker Application 2 lt 2 lt 93 Viewing Network Information about Your Telephone lt eae 94 Chapter 10 Web based Telephone Options 0 0002 ee eee eee es 95 INFOMUCHON 6 5 RCR Se Oe eee eBL bee ee eS Se oS HoS ES SESS SSS 95 Logging in to the Web based User Options Interface lt aaa 95 LAIN OUT gic cio o oo Sona 3 ae de Se oe eee amp eae SOE Se ee Se oe 99 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 5 Contents Changing Your User Options and Voicemail Passwords asana anaana 100 Options on the Home Page 2 22 e eee eee es 100 Modifying Call Forwarding Option Settings 2 2 0022 ee ene 100 Enabling Disabling the Do Not Disturb Feature 2 0 0 2586s 101 Viewing and Modifying Speed Dial Assignments 2 2855 102 Options on the Caller s Log Page 2 2 eee eee ee ee et 102 Options on the Terminal Settings Page 2 20 eee ee ee eet 103 Options on the Voicemail Page 2 eee ee et 104 Enabling Disabling the Zero Redirect Feature 2 2 2 eee eee ee 104 Selecting the Language of Voicemail Prompts lt lt aaa 105 Specifying an Email Address to Receive Voicemail Notifications 105 Playing an Audio File Attachment e 106 Options on the Teleworker Options
2. Growing Your Network In a small office a single network serves the local user community Users have Quick Edition IP Telephones and can call each other by dialing an extension number from the Corporate directory PSTN lines may be connected to the network through one or more G10 PSTN gateway s To place external calls to the PSTN users must dial the 9 prefix before dialing the PSTN number External calls are routed via PSTN service provider trunks PSTN lines Calls to and from a SIP VoIP network are supported through the SIP internetworking feature To place external calls to a SIP network users must dial the 8 prefix before dialing the number External calls are routed via a SIP service provider network Internet There is no absolute limit to the number of devices that can be included in a single one X Quick Edition network a single one X Quick Edition network may include as many as 50 devices provided that the application needs of your user community are low However the configuration and capacity of your LAN may impose practical limitations To ensure the best quality of service without needing to optimize network performance plan on a maximum of 20 Telephones and G10 PSTN gateways per network segment Beyond 20 devices the requirement for more complex telephony applications may increase and quality of service may suffer 24 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Network Configuration
3. aa ee ee 71 enabling or disabling user options 72 Personal directory adding entries manually 2 2 0 40 52 copying entry from Call Log 54 copying entry from Corporate directory 53 copying entry from Voicemail record 54 deleting entries 2 2 2 0 2 0 08 56 editing entries 08 55 making calls using 52 personalized greeting recording 72 personalized ringing selecting 78 Phone Exit button 2 ee ee ees 14 power adaptor using 26 Q quick reference User Options menu 109 R receiving calls ways to answer 37 recording name for personalized greeting 73 personal greeting 73 Redial button 2 1 ee eee es 15 retrieving a parked call a aoa aaa a 44 Retrv softkey oaoa ee ee 20 ringer tone selecting a ooa aaa a 78 ringertones lt s 9 i os o ee 17 rings changing number of 50 S Set Details viewing 94 SOMKEYS e ae ee ee ew 14 16 application labels 4 19 CFwd Call forwarding 19 CFwd call forwarding 16 47 Dir Directory access T9 DND do not disturb 16 navigating applications 16 Retrv Retrieve parked call 19 VMail Voicemail a a a aa a 19 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide I
4. button or e press the Headset button ly TT Tip You can use an automatic dialing feature such as Speed Dial the Personal or Corporate directory or the Call Log to initiate a call For more information see Adding and Selecting Speed Dial Entries on page 87 Chapter 8 Using the Call Log Application and or Chapter 6 Using Directories 71T A You can view the elapsed time of an active call at any time by viewing the timer in the display area Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 35 Chapier 3 Using Your Quick Edition IP Telephone Initiating a Call Manually The following procedure describes how to initiate a call manually Viv Tip ZT To call an outside PSTN line dial 9 first To call a SIP VoIP network dial 8 first To initiate a call manually 1 Use any of the four methods listed above handset Speaker button Line Feature button or Headset button to obtain a dial tone 2 Press the keys on the dialpad to enter the telephone number or extension of the party that you want to call Note To dial a PSTN number press 9 first To dial a SIP VoIP network number press 8 first You will not hear a dial tone after you press the prefix key When you enter a number that places a call to the PSTN or a SIP network pressing the key on the dialpad speeds up the dialing process 3 To hang up perform one of the following actions e Return t
5. ly Tip For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to move right or press the Page Right button For more information about how to enter text and special characters using the dialpad see Editing Your Name in the Corporate Directory on page 77 71 A Select the Next softkey When you are prompted to change the default password select the Ok softkey Press the keys on the dialpad to enter the factory set administration password 54321 Select the Next softkey When you are prompted to enter a new password enter a different password for accessing the system options associated with the new site The password must contain at least five numbers in the zero to nine range A CAUTION If you forget the password contact your technical support representative Select the Next softkey When you are prompted to confirm the password re enter the new password Select the Next softkey The site identifier and name of the site is displayed as the Telephone creates the new network When you are prompted for a name use the keys on the dialpad to enter a user name for the telephone extension for example Smith Pat Select the Save softkey To connect additional Telephones to an 802 3af PoE compliant Ethernet LAN 1 Plug one end of the supplied Cat5 modular line cord into the LAN port on the Telephone and connect the other end to the Ethernet LA
6. Select a new Quick Edition IP Telephone for the remote office The Telephone must have factory configured settings 2 Ensure that all other Quick Edition IP Telephones and G10 PSTN gateways making up the one X Quick Edition network are connected to the network and that they are operational Connect the selected Quick Edition IP Telephone to the one X Quick Edition network After the Telephone initializes and an appropriate name and extension number for the Teleworker client telephone have been added to the Corporate directory enable Teleworker mode on the Telephone as described in To enable or disable Teleworker mode on a Quick Edition IP Telephone on page 81 5 Move the Teleworker client telephone to the remote office 80 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options 6 Atthe remote office configure a VPN tunnel to the company one X Quick Edition network Refer to the manufacturer s documentation to configure the VPN Ask your LAN administrator to configure complementary VPN settings at the company office to enable access to the one X Quick Edition network 7 Verify that the VPN tunnel is operational For example if the one X Quick Edition network and certain company resources such as a file server or web server both use the same network address space use a client application at the remote office for example an FTP client or web browser to access the company
7. This symbol calls attention to situations that can result in harm to software loss of data or an interruption to service Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 9 About This Guide Typographic Conventions Convention Description Document Underlined text indicates a section or subsection in this document containing additional information about a topic Section Text enclosed in double quotation marks indicates a reference to a specific chapter or section of another document Italics Italic text indicates the title of another document User Options Words shown in bold represent literal elements of the user interfaces one X Quick Edition Documentation Avaya one X Quick Edition product documentation and additional documentation is available online at the following URL http support avaya com QuickEdition For safety information and a quick reference to installing a G10 PSTN gateway see the Avaya one X Quick Edition G10 PSTN Gateway Quick Installation Guide Document Number 16 600796 For complete information about installing a G10 PSTN gateway see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Document Number 16 600793 For safety information a quick reference to installing Quick Edition IP Telephones and telephone stand wall mounting instructions see the Avaya one X Quick Edition Telephone Quick Installation Guide Document Number 16 600797 For detailed info
8. and buttons on the face of the Telephone provide access to powerful capabilities In addition a 4621 SW IP Telephone has an adjustable stand that moves to optimize your viewing position by means of the button on the top middle of the Telephone at the back 12 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Telephone Features Figure 1 The Avaya one X Quick Edition 4621 SW IP Telephone IN 1 amp 9 1 amp 9 O IS la N O 2 4 S O79 65 lao GS amp ls P P 9 Is la IB e IS IS S io i inio Ie Note The Avaya one X Quick Edition 4610 SW IP Telephone has similar features softkeys and buttons Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 13 Chapter 1 Introducing Your Quick Edition IP Telephone Table 1 Quick Edition IP Telephone Feature Button Descriptions Callout Feature Description Button 1 Message When flashing indicates that you have a Voicemail message waiting Waiting Indicator 2 Display The information shown varies according to the application function Area currently active When the Telephone is idle the top line displays your extension number and the current date and time When someone is calling you the name and extension number of that person is displayed The display area has a certain number of lines pressing the Page Right or Page Left 9 button may display additional information The bottom line sh
9. necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http support avaya com QuickEdition Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com QuickEdition Software License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE
10. 10 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Deleting an Entry from Your Personal Directory You can delete entries from your Personal directory one entry at a time To delete a single entry 1 Select the Dir softkey The Corporate directory is displayed 2 Select the MyDir softkey Select the Line Function button beside the entry that you want to delete The information associated with the entry is displayed Select the Del softkey Select the Exit softkey or press the Phone Exit button to clear the display area 56 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 7 Using the Voicemail Application Introduction This chapter guides you through retrieving playing and monitoring Voicemail messages It also describes how to manage Voicemail messages and change Voicemail options The following sections are included in this chapter e Voicemail Overview e Retrieving Voicemail Messages e Monitoring Incoming Voicemail Messages e Accessing Voicemail Options and Messages from any Telephone Voicemail Overview The Voicemail Application on a single Quick Edition IP Telephone can store a maximum of 30 voicemail messages or total of 20 minutes of voicemail messages When your voicemail inbox is full callers hear a message indicating that voicemail storage has been completely filled and no more messages can b
11. 2006 Viewing and Modifying User Options 10 Enable Teleworker mode on the Teleworker client telephone as described in To enable or disable Teleworker mode on a Quick Edition IP Telephone on page 81 The Teleworker client telephone at the remote office attempts to connect to the specified Teleworker server host at the company office in order to establish a Teleworker session with the one X Quick Edition network You can view the status of the connection in the display area of the Teleworker client telephone The information is updated dynamically as the connection status changes For more information see To view the connection status of the Teleworker client telephone on page 82 As part of the authentication process the Teleworker server compares the MAC address of the Teleworker client telephone to the configuration information stored on the one X Quick Edition network In addition the Teleworker server checks the site identifier of the remote telephone If the site identifier is not identical to that of the company one X Quick Edition network the Teleworker server uploads stored system settings to the remote telephone the telephone receives a new site identifier identical to the one belonging to the company one X Quick Edition network a new extension number and the user name associated with that extension number The Teleworker client accepts the new site identifier along with additional configuration information sent by the
12. 399 are reserved for system use and cannot be assigned manually For information about how to change an extension number see Managing Extension Numbers in the System Options chapter of the Avaya one X Quick Edition System Administrator Guide Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 33 Chapter 2 Installation Extension numbers 400 through 499 are reserved for groups of Telephones and are assigned manually Extension numbers 500 through 599 are reserved to invoke Auto Attendant functionality Any extension number in the 500 through 599 range can be assigned manually to a custom Auto Attendant configuration 34 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 3 Using Your Quick Edition IP Telephone Introduction This chapter describes how to make and receive calls manually It also describes how to use call handling features such as putting calls on hold and setting up conference calls Read the information in this section to use the mute feature and or transfer calls The following sections are included in this chapter e Making Calls e Receiving Calls e Putting a Call on Hold e Setting up Conference Calls e Muting the Active Microphone e Transferring Calls Making Calls The Quick Edition IP Telephone provides more than one way to initiate and take calls You can e lift the handset e press the Speaker button or e press a Line Feature
13. 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Setting the Call Waiting Tone You can enable or disable the call waiting tone used to alert you when a second call comes in while you are engaged in an active call By default the call waiting tone is enabled 78 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options To set the call waiting tone 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Call Waiting Tone on the User Options menu or press 7 on the dialpad Select the Yes softkey to enable the waiting tone or the No softkey to disable it When the call waiting tone is enabled you will hear a beep when a second call comes in See also Putting a Call on Hold while You Make a Second Call on page 38 4 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Setting the Contrast Level of the Display Area If no adjustments have been made to the contrast setting of the display area the contrast is set to mid level To adjust the contrast to better suit your work environment and lighting eight contrast levels are available To adjust the contrast level of the display area 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Co
14. Buttons and Softkeys e Interpreting Ringer and Feedback Tones e Interpreting Display Icons e Accessing Telephone Applications and Options Telephone Features The Avaya one X Quick Edition system offers a low cost server less Peer to Peer P2P telephony solution for small and medium sized businesses By eliminating the need for traditional PBX hardware the one X Quick Edition system enables small businesses and branch offices to enjoy significant savings Users simply plug the ready to use Telephones into their Local Area Network LAN and the system configures itself all of the Telephones connected to the same network participate in traffic routing call handling and other network related processes automatically As an option a one X Quick Edition network can be equipped with a G10 PSTN gateway to enable access to traditional telephony systems Avaya one X Quick Edition software is embedded in each Quick Edition IP Telephone By placing the intelligence in the Telephone and eliminating additional hardware such as call processing and application servers installation is simple and start up costs are minimal Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 11 Chapter 1 Introducing Your Quick Edition IP Telephone The embedded software includes the most frequently used telephony features and applications including call park retrieve voicemail call conferencing and an auto attendant All you have to
15. If you want to speak to the caller before the caller hangs up select the Answ softkey You are connected to the caller and any recording up to this point is saved Accessing Voicemail Options and Messages from any Telephone You can set Voicemail options or retrieve the Voicemail messages stored on your Quick Edition IP Telephone from any touch tone telephone See To set Voicemail options or retrieve a Voicemail message using any telephone on page 61 to set the following Voicemail options through Voicemail prompts e Enable or disable email notification of voicemail You may optionally use the web based User Options interface to enable this feature instead see Specifying an Email Address to Receive Voicemail Notifications on page 105 e Record your name You may optionally access the User Options menu to record your name instead see Recording Your Name on page 73 e Record a personalized greeting You may optionally access the User Options menu to record a personalized greeting instead see Recording a Personalized Greeting on page 73 e Delete a personalized Voicemail greeting to switch back to the standard greeting You may optionally access the User Options menu to delete a personalized Voicemail greeting instead see Switching from a Personalized Greeting to the Standard Greeting on page 74 60 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Accessing Voicemail Options and Messages fro
16. Managing Personalized Voicemail Greetings 72 Recording Your NAME cbc bes ce e R DER DR ORR OED ee we 73 Recording a Personalized Greeting 2 022 eee eee eee eee 73 Switching from a Personalized Greeting to the Standard Greeting 74 Setting Up the Zero Redirect Feature 2 200 ee eee ee es 74 Clearing Call Log Entries lt lt 2 ee 76 Editing Your Name in the Corporate Directory lt 25808 77 Choosing a Personalized Ringer Tone 2 2 ee eee ee ee 78 Setting the Call Waiting Tone 2 2 2 ee eee es 78 Setting the Contrast Level of the Display Area lt 005s 79 Extending Services to Remote Users through the Teleworker Feature 79 How the Teleworker Application Works lt eee eee ee es 80 Configuring the Teleworker Application 2 lt eee eee 80 Specifying a Teleworker Server Host 2 2 ee ee ee ee ees 83 Adding a Teleworker Client to the Network from a Remote Location 84 Enabling Disabling the Do Not Disturb Feature lt lt aa 86 Broadcasting Announcements through Paging 26 lt eee 86 Adding and Selecting Speed Dial Entries 0 0000 ee eee eee 87 Making a Call using a Speed Dial Button 008 eee eee 88 Adding a Speed Dial Entry 4 lt es kA AO RR Oe 88 Editing a Speed Dial Entry 0 2 2 eee eee ee 90 Deleting a Speed Dial Entry 0 0 0 eee eee ee ee 91 Viewing Registration Information for Special Features
17. PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User For purposes of this Software License the following capitalized terms shall have the meanings set forth herein Designated Processor means a single stand alone computing device Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on hardware Product s means the combination of hardware and Software comprising the Avaya one X Quick Edition product line License Type s a Designated System s License DS End User may install and use each copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose b Shrinkwrap License SR With re
18. Page 2 2 2 ee eee eee eee 107 User Options Quick Reference 2 2 eee 109 INIOGUCHION 1 4 4 444445 2d RRR Oe ee ee 109 Ts l ke eR eRe Oe ee ee ew ee 111 6 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 About This Guide Overview This guide covers how to install and use your new Quick Edition IP Telephone A Quick Edition IP Telephone is simple to use while offering the latest advances in telephony systems Your Quick Edition IP Telephone obtains its operational characteristics from the software and settings on the Telephone Updates and new features can be downloaded to your Telephone without needing to replace the Telephone The following sections are included in this chapter e Intended Audience e Issue Date e Howto Use This Document e Document Organization e Symbolic Conventions e Typographic Conventions e one X Quick Edition Documentation Intended Audience This document is intended for people who use Quick Edition IP Telephones For information about how to access system wide options for example to set the system date and time refer to the Avaya one X Quick Edition System Administrator Guide Issue Date This document was issued for the first time in March 2006 Issue 2 of the guide was released in July 2006 with information related to the following new features e personalized ringing see Choosing a Personalized Ringer Tone on page 78 e call park ret
19. PoE compliant Ethernet LAN on page 31 elf you are installing an additional Telephone see To connect additional Telephones to an 802 3af PoE compliant Ethernet LAN on page 32 A Word about Extension Numbers Extension numbers are assigned to one X Quick Edition devices automatically when they are connected to the Ethernet LAN and powered on for the first time Extension numbers are assigned automatically in the order that one X Quick Edition devices register themselves on the network These extension numbers are retained by the devices afterward even through subsequent power cycles It is not usually necessary to change the extension number of a one X Quick Edition device but if you know the password needed to change system wide settings you can change any extension number to a different unused extension number manually at any time The extension number of a one X Quick Edition device is stored on the device which communicates any changes to its extension number to all other one X Quick Edition devices making up the network Any changes are also communicated to the system wide Auto Attendant and to Quick Edition IP Telephone users through the Corporate directory The system may assign any number in the 200 through 399 range to a new device when the device is added to the network You can change an automatically assigned extension number to an unused extension number in the 201 through 299 range extension numbers 300 through
20. Tip If you need to grow your network beyond 20 devices it is a good idea to have your network assessed first You may consider migrating to Avaya IP Office and or Avaya Communication Manager vi 71 The Avaya Intelligent Communications portfolio supports enterprises on a migration path from traditional telephony to IP SIP mobile platforms Web based services and increasingly sophisticated architectures Avaya Professional Services can help you manage your migration path A single central administration interface the Multisite Provisioning Tool is available from the Avaya Technical Support site to help simplify the tasks of configuring a large number of individual one X Quick Edition networks For example you can use the Multisite Provisioning Tool to push software upgrades to the devices making up one or more one X Quick Edition networks For more information see the Avaya one X Quick Edition Multisite Provisioning Tool Guide Important Networking Concepts Regardless of whether you are creating a new network or adding Telephones to an existing network connect the Quick Edition IP Telephones to the same IP network segment If you have a complex network this means e The IP addresses of all Quick Edition IP Telephones and G10 PSTN gateways must belong to the same network address space Avaya one X Quick Edition devices assign themselves IP addresses in the same network address space automatically if the Local Area Network LAN
21. do to install your Telephone is plug it into the same data network used by your Personal Computers PCs All Quick Edition IP Telephones connected to the same one X Quick Edition network communicate with each other and initialize a completely operational one X Quick Edition system automatically within minutes Each Quick Edition IP Telephone has its own software and system backup data so if one Telephone fails the others continue to work providing embedded fail over and business continuity For example if one of your Quick Edition IP Telephones is broken or disconnected from the network temporarily incoming calls continue to be forwarded according to the Telephones call forwarding rules and you can collect Voicemail messages from any touch tone telephone that has access to the one X Quick Edition network Figure 1 shows the face of an Avaya one X Quick Edition 4621 SW IP Telephone The diagram contains numbered callouts which identify the features softkeys and buttons If you are viewing this guide online you can click any callout to jump to a corresponding description Table 1 summarizes the function of each feature and button For information about the softkeys and advanced applications included with your Quick Edition IP Telephone browse through the remainder of this chapter The LCD display area is centered between two vertical banks of Line Feature buttons The Line Feature buttons softkeys immediately below the display area
22. does not include a Dynamic Host Configuration Protocol DHCP server host Avaya one X Quick Edition devices try to obtain an IP address from a DHCP server before they assign themselves IP addresses e Unless assigned a static IP address previously Avaya one X Quick Edition devices assign themselves IP addresses each time they are connected to an Ethernet LAN If you move devices making up the same one X Quick Edition network from one LAN to another they may assign themselves different IP addresses without disrupting communications between established network peers e Virtual LANs VLANs may be defined on an Ethernet switch If your IP network includes VLANs include all of the one X Quick Edition devices that need to communicate with each other in the same VLAN If multiple one X Quick Edition networks need to be run on the same IP network segment ask your LAN administrator to define the required number of VLANs on the Ethernet switch and assign a single one X Quick Edition network to each VLAN Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 25 Chapter 2 Installation Pre installation Checklist You require the following items to install your Quick Edition IP Telephone These items are shipped with the Quick Edition IP Telephone Verify that the Quick Edition IP Telephone package includes the following items e one Telephone set includes a telephone stand e one Category 5 Cat5 modular line cord for connec
23. e Headset lt gt e Mute gt The Page Left and Page Right buttons between the Phone Exit and Options buttons are also considered Feature buttons Use the Page Right button to move forward and the Page Left button to move backward through the display area when more than one page of menu items is available for display Line Feature buttons are presented in vertical columns on both sides of the display area These buttons are associated with call appearances and other call related features Line Feature buttons may also serve as application specific buttons in the Call Log or other applications For example pressing a Line Feature button in the Call Log Application selects the corresponding entry There are four application softkeys immediately below the display area The functions of these softkeys change depending on the current status of the Telepohone softkeys reflect the options available to you within the context of the selected application For example if you are listening to a Voicemail message the softkeys reflect the options available to you for processing the Voicemail message Softkey labels are displayed in the display area above the softkeys and they indicate the current function of each softkey For more information about each application see Accessing Telephone Applications and Options on page 19 Note If you have a 4621 SW IP Telephone the Line Feature buttons at the bottom of each ver
24. low pitched tone repeated 15 times per minute Call Park Alert ring ping A call has been parked and needs to be A short intermittent high pitched tone retrieved Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 17 Chapter 1 Introducing Your Quick Edition IP Telephone Interpreting Display Icons As you become more familiar with your Telephone you will recognize the icons on display in the display area These icons are associated with the state of a call The following table provides an overview of the most commonly seen icons Icon Meaning aa Idle The associated Line Feature button can be pressed aoe to initiate a call Hie fly Engaged User actions are applied to the call HELD On Hold The connected call has been placed on hold Ringing A call has been forwarded to your phone a ae Voicemail The Voicemail Application is handling the call nanan Parked A call has been parked and is waiting to be retrieved H E In Conference The call is engaged in a conference call 18 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Accessing Telephone Applications and Options Accessing Telephone Applications and Options Your Quick Edition IP Telephone provides direct access to a number of telephone applications and other functions through softkeys Application Function Softkey Label Retrieve a parked call Retrv Call forwarding CFwd Directory Dir Voicem
25. not been established The host IP address of the Teleworker server is also displayed in the display area When Connected is displayed the Teleworker client telephone has connected to the Teleworker server host successfully and can access the remote one X Quick Edition network The host IP address of the Teleworker server is also displayed in the display area When No Server is displayed an IP address for the remote Teleworker server host is required but has not been specified See To specify the host IP address of a Teleworker server on page 83 to specify the IP address Note A Teleworker client telephone cannot act as a server for another Teleworker client telephone If an IP address has been specified and the IP address belongs to a Teleworker client telephone the No Server message will be displayed When Not Authorized is displayed the Teleworker server host does not recognize the Teleworker client telephone and the Teleworker server host refuses the connection When Restart Required is displayed the Teleworker server has uploaded a new configuration to the Teleworker client telephone The configuration will not take effect until the Teleworker client telephone is restarted Press the OK softkey to restart the Teleworker client telephone When Server Busy is displayed the Teleworker server host is occupied with connections to two other Teleworker client telephones and cannot accept a third connection The Teleworker client t
26. number and then select the Next softkey followed by the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To disable forwarding unanswered calls 1 2 3 4 Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 50 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 6 Using Directories Introduction This chapter explains how to view and make calls from the Corporate directory and how to create your own personalized list of frequently called numbers You will also find information about how to add edit and delete the entries in a Personal directory The following sections are included in this chapter e Working with Directories e Adding an Entry to Your Personal Directory e Viewing Corporate and Personal Directory Entries e Editing an Entry in Your Personal Directory e Deleting an Entry from Your Personal Directory Working with Directories Directories contain stored contact information You can make calls quickly and easily using the entries stored in a directory There are two types of directories e Corporate directory This directory is populated and updated automatically It contains an entry for e
27. park the call perform one of the following actions e For handset operation pick up the handset e For hands free operation press the Speaker button or select the line associated with the parked call by pressing the associated Line Feature button e f you are using a headset press the Headset button 2 Press the Retrv softkey A list of parked calls is displayed Each parked call is identified by a unique identifier The identifier includes the extension number of the Quick Edition IP Telephone that was used to park the call 3 Press the Line Feature m button beside the call that you want to retrieve The parked call is retrieved Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 45 Chapter 4 Using the Call Park Retrieve Application 46 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 5 Redirecting Calls through Call Forwarding Introduction This chapter describes how to forward calls from your Quick Edition IP Telephone to the Voicemail Application another Quick Edition IP Telephone on your one X Quick Edition network or an external number Viv S F Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to set call forwarding options For more information about the web based options see Modifying Call Forwarding Option Settings on page 100 The following sec
28. press 0 during your greeting to redirect their call to the number you specify see Setting Up the Zero Redirect Feature on page 74 Voicemail for a particular user is stored on a Quick Edition IP Telephone at a particular extension When an individual s Telephone is not connected to the network two other Telephones on the network provide backup services and record any new voicemail that would otherwise be delivered to the disconnected Telephone When a Quick Edition IP Telephone is reconnected it automatically checks for and retrieves any voicemail that is associated with its extension The two backup Telephones can each store up to five minutes of voicemail for a total of 10 minutes of backup storage space for the primary user Here is an example of how Voicemail backup services work If you have 17 minutes of voicemail stored on your Telephone and you disconnect the Telephone an additional 10 minutes of voicemail may be collected by two other Quick Edition IP Telephones When you reconnect your Telephone some of the new voicemail messages may stay on the backup Telephones until you delete some of the 17 minutes of voicemail from your own Telephone deleting the messages on your Telephone makes room for the other messages to be downloaded to your Telephone You can listen to voicemail saved on backup Telephones as if the messages were stored on your own Telephone the system handles play back of these messages automatically If you
29. recent call is added and the oldest call is deleted You cannot edit Call Log entries Either or both of the lists in the Call Log can be cleared in a single action If you are unable to answer an incoming call or you choose to ignore an incoming call the Quick Edition IP Telephone displays a count of missed calls You can retrieve information about a missed call from the list of incoming calls and if required reset the missed call counter Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 63 Chapter 8 Using the Call Log Application Note If you have a 4621 SW IP Telephone the Line Function button on the bottom right side of the display area provides access to the Call Log Application You can select the Log softkey instead of performing Steps 1 and 2 of the procedures in this section To view Call Log entries 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming list is displayed 3 If you want to view the list of dialed numbers select the Out softkey hy lt Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to view Call Log entries For more information about the web based options see Options on the Caller s Log Page on page 102 Zm A Making Calls using the Call Log You can dial a number quickly from one of the lists in the Call Log You mu
30. to Your Personal Directory 52 Each entry in the Personal directory can store a name and a telephone or extension number You can add entries to your Personal directory in any of the following ways e Add the entry manually e Copy an entry from the Corporate directory e Copy an entry from the Call Log e Copy an entry from a Voicemail record To add an entry manually 1 Select the Dir softkey 2 Select the MyDir softkey 3 Select the Add softkey Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Adding an Entry to Your Personal Directory 4 At the current cursor position enter a name for the record for example the name of the party that you want to call e Press the dialpad key with the corresponding letter on it press once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to move to the right automatically or press the Page Right button e To move the cursor to the left without deleting a character press the Page Left am button e To move the cursor to the right without deleting a character press the Page Right button e To add a space to the end of a line press the Page Right button e To move the cursor to the left and delete a character select the Bksp softkey e To change a char
31. to enter a number Select the Next softkey Oo NO Oo Select the Line Function button beside any available Speed Dial number to assign the entry to the Speed Dial number 88 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Adding and Selecting Speed Dial Entries 9 When you are prompted to assign the entry to the Speed Dial number select the Save softkey 10 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry to a Speed Dial button from the Corporate directory 1 Select the Dir softkey 2 Select the Line Function m button beside the number that you want to copy The information associated with the Corporate directory is displayed 3 Select the Copy softkey Select Speed Dial on the Copy Entry To menu or press 2 on the dialpad Select the Line Function m button beside any available Speed Dial number A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry to a Speed Dial button from the Call Log 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming list is displayed If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Function m button beside the number that you w
32. whom notification will be sent needs to be specified This can only be done through web based user option settings as described in the procedure below e Finally enable the feature through web based user option settings as described in the procedure below or through Voicemail prompts see Accessing Voicemail Options and Messages from any Telephone on page 60 The audio component of the voicemail message is sent as an audio file attachment when you enable the feature Note For information about how to obtain the software needed to play the audio file attachment see Playing an Audio File Attachment on page 106 Specifying the email address of the SMTP recipient 1 Log into the web based User Options interface see Logging in to the Web based User Options Interface on page 95 On the User Options menu click Voice Mail In the SMTP dialog box click Change The Edit SMTP dialog box is displayed Yoicemail EXTENSION 202 55 voicemail gt Edit Voicemail Edit SMTP To Address From Address Enable Notification C Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 105 Chapter 10 Web based Telephone Options 4 Inthe To Address field type the email address of the person to whom notifications will be sent for example me mycompany com 5 Inthe From Address field type an email address that the Quick Edition IP Telephone can use to place in the From field of the email
33. AVAYA Avaya one X Quick Edition Release 2 0 0 Telephone User Guide 16 600795 Release 2 0 0 July 2006 Issue 2 2006 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases For full legal page information please see the complete document Avaya Legal Page for Software Documentation Document number 03 600758 To locate this document on the website simply go to http support avaya com QuickEdition and search for the document number in the search box Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation and Avaya does not
34. Drop softkey The remaining party is placed on hold automatically 3 To retrieve the held call select the Select softkey To place one of the participants on hold 1 Select the Line Feature gt button that corresponds to the party that you want to speak to privately 2 Press the Select softkey The other line is put on hold The display area shows an associated HELD softkey on the right side of the display area To resume the three way conference press the Conference button Select the line that was put on hold and press the Conference button To end the conference call 1 Select the line that corresponds to either of the connected parties 2 Select the Drop softkey Perform one of the following actions e Hang up the handset e f you are using the speakerphone press the Speaker button e f you are using a headset press the Headset button e Press the Drop button 40 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Muting the Active Microphone To place all participants on hold 1 Press the Hold button All participants are put on hold The display area shows an associated HELD softkey on the right side of the display area 2 To re open the conference call press the Hold button again or press any HELD softkey on the right side of the display area Muting the Active Microphone The mute feature lets you prevent a caller or callers from hear
35. N When you are prompted to create a new site or join an existing site press 2 on the dialpad to have the Telephone join the existing network Wait for the Telephone to join the network automatically When you are prompted for a name use the keys on the dialpad to enter a user name for the telephone extension for example Short Lisa Select the Save softkey 32 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 A Word about Extension Numbers To share the Telephone LAN connection with a computer Two Ethernet jacks are located on the back of the Telephone at the top of the housing A LAN icon and a PC icon represent their correct use Take care to plug your Cat5 or better cable into the PC port when you connect the Telephone to the computer Note Do not connect a network server PC for example a web server file server or database server or a network printer to the PC port on a Quick Edition IP Telephone 1 Plug one end of your Cat5 or better modular line cord into the Ethernet jack on the computer and the other end into the PC port on the Telephone 2 Plug one end of the supplied Cat5 modular line cord into the LAN port on the Telephone and connect the other end to the Ethernet LAN 3 Complete the installation steps as described in one of these procedures whichever one applies to your situation elf you are installing the first Telephone see To connect the first Telephone to an 802 3af
36. OE Tip To display the IP address of your Quick Edition IP Telephone press the key on the dialpad The IP address is needed to specify which web page to view in your web browser Vl 71 When you log in to the User Options login page the system uses the Secure Sockets Layer SSL protocol to secure communications between the web browser on your computer and the system SSL encrypts the information that you enter when you log in before that information is transmitted to the system When the web browser connects to the one X Quick Edition network SSL is used to verify the identity of your computer to the Telephone As part of the exchange the Quick Edition IP Telephone generates and downloads a self signed security certificate to your computer Your Quick Edition IP Telephone uses a self signed security certificate to authenticate itself to a web browser whenever the web browser initiates a secure connection through SSL When the certificate is downloaded two security messages are displayed in the web browser e The first message informs you that a secure link is going to be set up through SSL You can select an option to suppress the display of this message e The second message prompts you to accept and optionally install the Quick Edition IP Telephone s self signed security certificate If you do not accept the certificate the Telephone refuses the connection When you accept the certificate the User Options login page is displayed an
37. Select the CFwd softkey Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To redirect unanswered calls to Voicemail This feature is enabled initially Follow this procedure to enable the feature after it has been disabled 1 2 3 4 Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the On softkey Press the Phone Exit button To redirect unanswered calls to a directory number ON Q o Swe N Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the Chg softkey Select Directory on the Fwd After 3 Rings To menu or dial 2 on the dialpad If you want to switch to your Personal directory select the MyDir softkey Select the Line Function button beside the number to which calls will be redirected Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To redirect unanswered calls to the number you dial 1 2 3 4 5 Select the CFwd softkey Select After 3 Rings on the Call Forwarding menu or press 2 on the dialpad Select the Chg softkey Select Dialed on the Fwd After 3 Rings To menu or dial 3 on the dialpad Using the dialpa
38. Teleworker server However the new configuration cannot be put into effect until the Teleworker client telephone is restarted 11 When a message prompting you to restart the Teleworker client telephone is displayed select the OK softkey XX Tip If you choose to not proceed at this point disconnecting the source of power to the Teleworker client telephone and then reconnecting the supply of power will restore the configuration of the Teleworker client telephone 71T The next time a session is established the Teleworker client telephone operates as if it were connected to the one X Quick Edition network directly To add a Teleworker client configuration to the one X Quick Edition network 1 Log into the administration interface see Logging in to the Administration Interface in the Web based Administration chapter of the Avaya one X Quick Edition System Administrator Guide 2 Inthe Set Management list click Add Extension The Add Extension dialog box is displayed 3 Inthe Extension field type an unused extension number for the Teleworker client telephone In the Name field type a user name for the telephone extension In the MAC Address field type the 12 digit MAC address of the Teleworker client telephone for example 00 00 5A 99 62 50 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 85 Chapter 9 Setting Telephone Options 6 Click Validate 7 When you are prompted to verify the informa
39. a different area of the store the clerk may choose to continue the conversation by retrieving the call using a different Telephone From the perspective of the parked caller the call seems to be on hold The caller receives music on hold if available or an on hold tone otherwise If the call is not retrieved within one minute an alert tone is played on the one X Quick Edition Telephone that was used to park the call The alert tone indicates that the call is still parked and needs to be retrieved The alert tone is played every 30 seconds for as long as the call remains parked If no one else addresses the parked call the parked call can be retrieved by pressing the UnPrk softkey on the one X Quick Edition Telephone that was used to park the call Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 43 Chapter 4 Using the Call Park Retrieve Application Parking a Call The display area displays a Park softkey whenever the active call can be parked A one X Quick Edition network can support up to 20 parked calls Note You cannot park a call that is engaged in a conference call To park a call 1 While the call is active select the Park softkey The active call is parked and a unique identifier for the parked call is displayed in the display area Make a note of this identifier to retrieve the parked call 2 To hang up perform one of the following actions e Return the handset to its cradle e f you are using
40. acter to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically e The special characters amp and are entered by pressing the 1 dialpad key Select the Next softkey Press the keys on the dialpad to enter the telephone number or extension to associate with the entry To associate the entry with a PSTN number enter 9 first To associate the entry with a SIP network number enter 8 first 7 Select the Next softkey When you are prompted to add the entry to the Personal directory select the Save softkey 9 Select the Exit softkey or press the Phone Exit 1 button to clear the display area To copy an entry from the Corporate directory 1 Select the Dir softkey 2 Select the Line Function button beside the number that you want to copy The information associated with the entry is displayed Select the Copy softkey Select My Personal Dir on the Copy Entry To menu or press 1 on the dialpad A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 53 Chapter 6 Using Directories To copy an entry from the Call Log 1 2 Press the Options button Select Call Log on the Main menu or press 2 on the dialpad The Incomi
41. ail VMail If you have a 4621 SW IP Telephone the Line Feature buttons at the bottom of each vertical bank provide direct access to the do not disturb function DND softkey and the Call Log application Log softkey The Options button beneath and to the right of the VMail softkey provides access to user specific options and system wide options Note Some option settings can be viewed and modified using a web browser see Accessing Telephone Options using a Web Browser on page 21 For general information about these telephone applications and the options you can configure see the following sections e Enabling Disabling the Do Not Disturb Feature on page 86 e Call Park Retrieve Application on page 20 e Redirecting Calls through Call Forwarding on page 47 e Directory Application on page 20 e Voicemail Application on page 20 e Call Log Application on page 21 e Telephone Options on page 21 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 19 Chapter 1 Introducing Your Quick Edition IP Telephone Call Park Retrieve Application The Call Park Retrieve Application Retrv softkey lets you put the active call on hold ina special way so that the call can be retrieved from any other Quick Edition IP Telephone in the one X Quick Edition network You can e park the active call e if required use the paging feature to alert someone else to take the call and e continue the con
42. alpad Select Record Greeting on the Voicemail Options menu or press 3 on the dialpad Select the Del softkey When you are prompted to delete the greeting select the Yes softkey Pak WN Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Setting Up the Zero Redirect Feature The zero redirect feature permits a caller to redirect an unanswered call to the number you specify while the caller is listening to your personalized greeting Callers will not know that they can use the feature unless you mention the feature in your personalized greeting see Recording a Personalized Greeting on page 73 To redirect a call successfully callers must dial 0 during your personalized greeting After you specify a redirection number the zero redirect feature is enabled automatically 74 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options In your personalized greeting be sure to tell the caller to dial 0 immediately before the greeting ends To specify a redirection number for the zero redirect feature 1 af wn Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Voicemail from the User Options menu or press 3 on the dialpad Select Zero Redirect from the Voicemail Options menu or press 1 on the dialpad Select the Chg softkey Enter the number to which
43. ant to copy The information associated with the call entry is displayed Select the Copy softkey Select Speed Dial on the Copy Entry To menu or press 2 on the dialpad Select the Line Function button beside any available Speed Dial number A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 89 Chapter 9 Setting Telephone Options To copy an entry to a Speed Dial button from a Voicemail record 1 2 Select the VMail softkey Enter your Voicemail password this password is the same as your user options password and select the Done softkey Select the Line Function button beside the Voicemail record that you want to copy The information associated with the Voicemail record is displayed Select the Copy softkey Select Speed Dial on the Copy Entry To menu or press 2 on the dialpad Select the Line Function m button beside any available Speed Dial number A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Editing a Speed Dial Entry The editing process allows you to change the name number and or button assignment of a Speed Dial entry before you save the changes To edit a Speed Dia
44. are double clicking the WAV file attachment directly from within the email message will start the playback of the WAV file through the Windows Media Player 106 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Options on the Teleworker Options Page Options on the Teleworker Options Page The Teleworker Options page displays information about Teleworker Application settings For more information about this feature see Extending Services to Remote Users through the Teleworker Feature on page 79 When Working Mode is set to Local Teleworker mode is disabled When Working Mode is set to Teleworker Teleworker mode is enabled User Options System Options Teleworker Options Home Teleworker Options Caller s Logs F working Mode Local Server 0 0 0 0 Status off Terminal Settings Voice Mail Teleworker Options Click Teleworker Options to view the Teleworker Options page Click Change in the Teleworker Options dialog box to enable or disable Teleworker mode and if required specify the IP address of a Teleworker server host Teleworker Options Edit Teleworker Options Preferred Server 0000 Working Mode Local Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 107 Chapter 10 Web based Telephone Options 108 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 User Options Quick Reference Introduction Y
45. ase 2 0 0 Telephone User Guide July 2006 61 Chapter 7 Using the Voicemail Application 62 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 8 Using the Call Log Application Introduction This chapter explains how to view the entries in the Call Log delete entries and make calls using the Call Log To copy an entry from the Call Log to a Speed Dial button see To copy an entry to a Speed Dial button from the Call Log on page 89 To copy an entry from the Call Log to your Personal directory see To copy an entry from the Call Log on page 54 The following sections are included in this chapter e Working with the Call Log e Making Calls using the Call Log e Editing Call Log Entries e Deleting and Clearing Call Log Entries Working with the Call Log The Call Log contains two lists of telephone numbers comprising up to 100 combined records e Incoming Contains a record of received calls regardless of whether the calls were answered The information in the record comes from the services offered by your service provider e Outgoing Conitains a record of dialed numbers Viv 71 4 X Tip The display area may display a subset of the total number of entries stored on your Telephone To view the next set of entries press the Page Right am button To view the previous set of entries press the Page Left button When the maximum number of entries has been stored the most
46. assword and then select the Next softkey Enter the new password and then select the Next softkey Pak WN When you are prompted to confirm the new password re enter the new password and then select the Next softkey A confirmation message is displayed 7 Select the Ok softkey Press the Phone Exit button ly TT Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to change the password For more information about the web based options see Changing Your User Options and Voicemail Passwords on page 100 Zm A Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 71 Chapter 9 Setting Telephone Options To enable or disable password protection Note When you disable password protection for accessing user options the Voicemail password is not disabled 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Password on the User Options menu or press 1 on the dialpad Perform one of the following actions e To disable password protection select Turn Pswd OFF or press 2 on the dialpad e To enable password protection select Turn Pswd ON or press 2 on the dialpad 4 When you are prompted to deactivate or activate password protection select the Yes softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the d
47. at you enter should belong to the person who will be using the Telephone Entering the person s last name followed by the first name enables the following recommended system setup e Thenames in the Corporate directory are sorted alphabetically by last name e The dial by name function of the Auto Attendant feature attempts to match caller key presses to the Corporate directory name starting with the first character of the last name Ly lt Tip If you have trouble with a Quick Edition IP Telephone after you install it see the Troubleshooting chapter of the Avaya one X Quick Edition System Administrator Guide to resolve the problem 71T A To connect the first Telephone to an 802 3af PoE compliant Ethernet LAN Two Ethernet jacks are located on the back of the Telephone at the top of the housing A LAN icon and a PC icon represent their correct use Take care to plug the Cat5 cable into the LAN port when you connect the Telephone to the LAN 1 Plug one end of the supplied Cat5 modular line cord into the LAN port on the Telephone and connect the other end to the Ethernet LAN After the Telephone initializes you are prompted to create a site Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 31 Chapter 2 Installation oO N Oo NO E 10 11 12 13 Press 1 on the dialpad to create the site When you are prompted to enter a site name press the keys on the dialpad to enter the site name
48. ation another Quick Edition IP Telephone on your one X Quick Edition network or an external number 1 of 2 8 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Symbolic Conventions Chapter Description Chapter 6 Using Directories Explains how to view and make calls from the Corporate directory and how to create and work with your own personalized list of frequently called numbers using a Personal directory Chapter 7 Using the Voicemail Application Guides you through retrieving playing and monitoring Voicemail messages Also describes how to manage Voicemail messages and change Voicemail options Chapter 8 Using the Call Log Application Describes how to view delete and make calls using Call Logs Chapter 9 Setting Telephone Options Explains how to view and specify Telephone options and user options Chapter 10 Web based Telephone Options Provides an overview of how to view and change Telephone and user options using a web browser User Options Quick Reference Contains a summary of User Options menu items which can be accessed through the Options button on your Quick Edition IP Telephone 2 of 2 Symbolic Conventions Note This text precedes additional information about a topic ly XH Tip This symbol highlights the benefits and capabilities of the product or makes you aware of alternative methods that can help you increase efficiency A CAUTION
49. ctive Indicator 9 Speaker Activates the speakerphone lt p 1 of 2 14 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Telephone Features Table 1 Quick Edition IP Telephone Feature Button Descriptions continued Callout Feature Description Button 10 Headset Lights steadily when the headset is active Indicator 11 Headset With a headset connected changes audio control from the handset Po or speakerphone to the headset 12 Mute Lights steadily when the handset headset or speakerphone is Indicator muted 13 Mute Turns off the active speakerphone handset or headset microphone SR to prevent the parties who have active connections to your Telephone from hearing you 14 Volume Adjusts the handset speakerphone headset or ringer volume Control depending on which item is in use When you increase or decrease LS the volume the display area indicates the volume level The volume S amp S setting is returned to the default setting automatically after the ae Telephone has been idle for 30 seconds 15 Headset Provides a port on the bottom rear of the Telephone for connecting a Jack headset 16 Hold Red button used to place a call on hold a gt 17 Transfer Transfers a call to another Telephone gt 18 Conference Sets up conference calls with more than one other person lt p gt 19 Drop Ends a conference call drops all parties D gt 20 Redial Displays a list of all of the dialed numbers recorded i
50. d 40 Setting UP co e ee a so eee we a E R K a 39 contrast level setting a noa aoa oa a a a 79 Corporate directory changing name i aooaa a ZZ making calls using aooaa a 51 D dialing an outside line 2 2 ee 36 Dialpad s s s somom RRR A we RE 0 15 Dirsoftkey co a e e R R R R R R R 20 Directories adding entries to Personal 52 deleting entries from Personal 56 editing entries in Personal 55 OVEIVICW suse m a gt eaid Re RT Mae EP a ki ST viewingentries 2 2 0 008 55 display area 2 2 22004 14 entering textin lt lt e s a ee miao 77 ICONS A 6 ah a a a Boi aed a pS aha T Bee A 18 setting contrast level oaoa 79 do not disturb enabling and disabling 86 documentation G10 PSTN Gateway Installation Guide 10 G10 PSTN Gateway Quick Installation Guide 10 Multisite Provisioning Tool Guide 10 System Administrator Guide 10 Telephone Quick Installation Guide 10 Telephone User Guide 10 Dropbutton si d a 2 ee 15 July 2006 111 Index IP address of telephone E determining 2 2 ee ee ee ee 96 VIEWING soe eacee E a e R RR R RR 94 email notification of voicemail configuring through web based interface 105 enabling forwarding of audiofile 92 L enabling through Voicemail prompts 60 Line Feature butto
51. d enter the number to which calls will be redirected If the call will be redirected to a PSTN line include the 9 prefix If the call will be redirected to a SIP network include the 8 prefix When you are finished select the Next softkey Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 49 Chapter 5 Redirecting Calls through Call Forwarding 7 Select the Save softkey 8 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To change the number of rings before an unanswered call is forwarded 1 2 3 4 Select the CFwd softkey Select After 3 Rings on the Fwd After 3 Rings To menu or press 2 on the dialpad Select the Chg softkey Select the or softkey to decrease or increase the number of rings The current number of rings is displayed at the top of the display area Perform one of the following actions e f you want the unanswered call to be redirected to Voicemail press 1 on the dialpad and then select the Save softkey e f you want the unanswered call to be redirected to a directory press 2 on the dialpad and select the Line Function button beside the number to which calls will be redirected or select the MyDir softkey and choose a number from your Personal directory and then select the Save softkey e f you want the unanswered call to be redirected to the number you specify press 3 on the dialpad enter the
52. d the credentials that you enter the Quick Edition IP Telephone extension number and user options password are encrypted before the information is sent to the system If you choose to install the certificate the prompt is not displayed again To access telephone and user options using a web browser 1 Start the web browser on your computer 2 Inthe Address field enter the IP address of your Telephone for example if your IP address is 192 168 0 2 type https 192 168 0 2 If you have not disabled the first security alert the following message is displayed Security Alert i You are about to view pages over a secure connection 19 Any information you exchange with this site cannot be viewed by anyone else on the Web C In the future do not show this warming 96 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Logging in to the Web based User Options Interface 3 Click OK If you have not installed the self signed security certificate on your computer the following message is displayed Security Alert changed by others However there is a problem with the site s man Information you exchange with this site cannot be viewed or security certificate The security certificate was issued by a company you have not chosen to trust View the certificate to determine whether you want to trust the certifying authority L The security certificate date is valid The name on the security cer
53. dialpad to enter the password initially the password is 12345 If you changed the default password previously to a password known by you only enter that password instead Select the Done softkey The User Options menu is displayed Accessing user options when password protection is disabled 1 2 3 Press the Options button below and to the right of the display area Select Options on the Main menu or press 1 on the dialpad Select User Options on the Options menu or press 1 on the dialpad The User Options menu is displayed For information about how to view and change the available user options refer to one of the following sections e To change your password on page 71 e To enable or disable password protection on page 72 e lo forward all calls to Voicemail on page 48 e lo forward all calls to a directory number on page 48 e lo forward all calls to the number you specify on page 48 e lo disable the forwarding of all calls on page 49 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 69 Chapter 9 Setting Telephone Options e lo redirect unanswered calls to Voicemail on page 49 e lo redirect unanswered calls to a directory number on page 49 e lo redirect unanswered calls to the number you dial on page 49 e To change the number of rings before an unanswered call is forwarded on page 50 e To disable forwarding unanswered calls on page 50 e To record you
54. dit a Speed Dial entry on page 90 e To delete a Speed Dial entry on page 91 e To view email notification of voicemail registration information on page 92 e lo view web based administration registration information on page 93 70 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options e To view Teleworker registration information on page 93 e To view information about your Quick Edition IP Telephone on page 94 Setting Password Options You can change disable or enable a password for accessing user options Using a password prevents others from viewing or changing your user option settings A default password 12345 is factory installed and enabled on the Telephone If you choose to leave password protection enabled it is a good policy to change the default password to a password that is known only by you Note You can change the password for accessing user options when password access is enabled When you change the password for accessing user options the Voicemail password is updated at the same time the same password is used to access user options and Voicemail messages To change your password 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Password on the User Options menu or press 1 on the dialpad Select Change Password on the Password menu or press 1 on the dialpad Enter your existing p
55. dition System Administrator Guide Chapter 7 Using the Voicemail Application covers the basic Voicemail functions 20 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Accessing Telephone Applications and Options Call Log Application The Call Log Application Log softkey contains two temporary lists of caller information Up to 100 records are stored Both lists are updated automatically as calls occur e The Incoming list displays the names and numbers of the most recent incoming calls The information in each record depends on the services offered by your service provider e The Outgoing list displays the most recent outgoing calls You can use the entries in either of these lists to dial outgoing calls quickly Because these lists are temporary you cannot edit the entries in these lists You can however copy the information contained in these lists to a Speed Dial button see To copy an entry toa Speed Dial button from the Call Log on page 89 or to your Personal directory see To copy an entry from the Call Log on page 54 Chapter 8 Using the Call Log Application covers viewing and deleting entries and making a call using the Call Log Telephone Options You can change telephone options through the Options button which is located below and to the right of the display area Using menus displayed through the Options button you can view and or set certain telephone para
56. e i Caller s Logs Click Home to 2 Enable Forward All Calls to N A view the 2 A Terminal Settings Enable Forward after 3 Rings to Yoicemail Home page Voice Mail Do Not Disturb DND Teleworker Options Enable Do Not Disturb Speed Dial Logging Out Log out before you exit the web browser To log out from the web based User Options interface e Click Logout in the upper right corner of the User Options web page Logout Change Password Help Click here Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 99 Chapter 10 Web based Telephone Options Changing Your User Options and Voicemail Passwords You can change enable or disable a password for accessing user options through the User Options menu on your Quick Edition IP Telephone For more information about this feature see Setting Password Options on page 71 In the web based User Options interface clicking Change Password in the upper right corner of the User Options web page enables you to change the password that is used to access user options through buttons on the Quick Edition IP Telephone Change Password Change Password Current Password New Password Confirm New Password Note The user options password also sets the Voicemail password for the Telephone If you change the user options password the Voicemail password is updated at the same time Options on the Home Page The Home page displa
57. e Avaya one X Quick Edition System Administrator Guide a Quick Edition IP Telephone can be configured to respond to pages to a specific zone from 2 to 8 All Quick Edition IP Telephones respond to broadcasts to the general page zone regardless of their individual zone configurations External paging equipment connected to G10 PSTN gateways is activated only when the general page zone is paged To broadcast an announcement to a paging zone 1 Press the Options button Select Paging on the Main menu or press 4 on the dialpad Lift the handset and perform one of the following actions e f you want to broadcast a message to all one X Quick Edition devices in the network select General Page on the Select Paging Zone menu or press 1 on the dialpad e f you want to broadcast a message to a specific zone select the Line Function button that corresponds to the zone Wait for the paging tone and then speak your announcement clearly into the microphone Select the Done softkey or hang up Press the Phone Exit button to clear the display area Adding and Selecting Speed Dial Entries The Speed Dial Application lets you store frequently called numbers for instant dialing If you cannot remember a Speed Dial number assignment or if you want to administer your Speed Dial list you can quickly access and view the Speed Dial list You can e set up buttons for speed dialing e update Speed Dial button labels and or e remove th
58. e User Options menu or press 4 on the dialpad Perform one of the following actions e f you want to delete all of the entries in the Incoming list select Clear Incoming on the Call Log Options menu or press 2 on the dialpad e f you want to delete all of the entries in the Outgoing list select Clear Outgoing on the Call Log Options menu or press 3 on the dialpad When you are prompted to clear the call log select the Yes softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 76 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options To clear the Call Log and the missed call counter 1 af wn Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Call Log on the User Options menu or press 4 on the dialpad Select Clear All on the Call Log Options menu or press 4 on the dialpad When you are prompted to clear all call logs select the Yes softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Editing Your Name in the Corporate Directory You can change the name that is associated with your telephone extension The name is displayed in the Corporate directory along with your telephone extension Entering your last name followed by your first name ensures that All nam
59. e label from a Speed Dial button Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 87 Chapter 9 Setting Telephone Options Making a Call using a Speed Dial Button Once your Speed Dial entries have been set up making a call is easy To view and or make a call using the Speed Dial list 1 Press the Options button Select Speed Dial on the Main menu or press 5 on the dialpad 3 Using the keys on the dialpad press the number that corresponds to the Speed Dial entry that you want to dial Adding a Speed Dial Entry You can add entries to the Speed Dial list in any of the following ways e Add the entry manually e Copy an entry from the Corporate directory e Copy an entry from the Call Log e Copy an entry from a Voicemail record ly lt Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to assign numbers to Speed Dial buttons For more information about the web based options see Viewing and Modifying Speed Dial Assignments on page 102 71 A To add a Speed Dial entry manually 1 Press the Options button Select Speed Dial on the Main menu or press 5 on the dialpad Select the Add softkey Use the dialpad keys to enter a name for the Speed Dial entry Use the guidelines included in To add an entry manually on page 52 to edit the text AWN Select the Next softkey Use the dialpad keys
60. e saved To recover storage space and allow callers to leave new messages delete some of the existing recordings You can optionally monitor calls through the Voicemail Application while the caller is recording the message you can listen to the caller s message without the caller s knowledge If you want to interrupt the caller simply pick up the handset and speak to the caller before the caller hangs up Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 57 Chapter 7 Using the Voicemail Application The Voicemail Application answers unanswered calls after a certain number of rings When you are unable to answer a call a recording explains that you are unavailable and prompts the caller to leave a message The following table shows the options that a caller can select while recording a message Each key on the caller s dialpad performs a different function Key Function 1 Save the message and end the call 2 Listen to the message 3 Erase and re record the message 4 Add information to the recorded message Exit without leaving a message Pause during recording and play Voicemail prompts Voicemail prompts are currently provided in the English language only You can record a personalized greeting to replace the default Voicemail greeting For more information see Recording a Personalized Greeting on page 73 In addition you can enable the zero redirect feature which permits callers to
61. e the call becomes active again Setting up Conference Calls You can create a conference call with three participants One of the other participants can in turn add one or two additional participants to the conference call To ensure optimum performance a maximum of five parties per conference call is recommended Note If one of the conference call participants has a SIP phone with music on hold enabled it is possible for that party to interrupt the conversation of any of the P2P participants with music or another disruptive sound by putting P2P participants on hold If this happens you may optionally choose to drop the telephone that is playing music on hold Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 39 Chapier 3 Using Your Quick Edition IP Telephone To create a conference call between three parties 1 Call the first party see Making Calls on page 35 When the call is answered press the Conference button 3 Select the Dial softkey and dial the number of the second party or select the FrDir softkey and choose the number from a directory The first party is put on hold automatically 4 When the second party answers press the Conference button The second party is added to the conference call and the first party is taken off hold automatically To drop a single party from the conference call 1 Select the line that corresponds to the connected party 2 Select the
62. ect Speed Dial on the Main menu or press 5 on the dialpad Select the Line Function button beside the entry that you want to delete The information associated with the Speed Dial entry is displayed Select the Del softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Viewing Registration Information for Special Features You can view registration information about the following Quick Edition IP Telephone features through the Opt Features menu e email notification of voicemail e web based system administration e Teleworker Application Features that have been activated are displayed on the Feature List menu with a check symbol You can enable and configure these features Features that have not been activated are displayed on the Feature List menu with an X symbol Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 91 Chapter 9 Setting Telephone Options Viv _ Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to view registration information for special features instead For more information about the web based options see Options on the Terminal Settings Page on page 103 71 P Email Notification of Voicemail When configured and enabled the email notification of voicemail feature sends an email message to alert you whenever a new voic
63. ed to a computer network or high speed modem that has high speed access to the Internet Note You can add a Teleworker client telephone to the one X Quick Edition network from a remote office For details see Adding a Teleworker Client to the Network from a Remote Location on page 84 In addition to being equipped with a high speed cable T1 E1 ADSL Internet connection the remote office must be equipped with Virtual Private Network VPN capabilities A VPN server on the one X Quick Edition network and the VPN client at the remote office must both be configured to provide a secure VPN tunnel through which P2P communications can take place The VPN tunnel secures remote access to the one X Quick Edition network and supports seamless communications among all Quick Edition IP Telephones connected to the network Configuring the Teleworker Application You can add a Teleworker client telephone to the one X Quick Edition network locally or from a remote office This section explains how to configure a Teleworker client telephone by connecting it to the one X Quick Edition network directly For information about how to add a Teleworker client telephone to the network when the telephone is already at the remote office see Adding a Teleworker Client to the Network from a Remote Location on page 84 Configuring a Teleworker client telephone by connecting it to the one X Quick Edition network directly involves these high level steps 1
64. edure For more information about the web based options see Options on the Teleworker Options Page on page 107 71T A Select Teleworker on the User Options menu or press 9 on the dialpad Select Mode on the Teleworker menu or press 1 on the dialpad e When Local is displayed Teleworker mode is disabled e When Teleworker is displayed Teleworker mode is enabled Select the Chg softkey to enable or disable Teleworker mode Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 81 Chapter 9 Setting Telephone Options To view the connection status of the Teleworker client telephone 1 At the Teleworker client telephone access the User Options menu as described in Displaying the User Options Menu on page 69 2 Select Teleworker on the User Options menu or press 8 on the dialpad Select Status on the Teleworker menu or press 2 on the dialpad One of the following messages is displayed When Local No Teleworker is displayed Teleworker mode has not been enabled See To enable or disable Teleworker mode on a Quick Edition IP Telephone on page 81 to enable Teleworker mode When Idle is displayed Teleworker mode is enabled and the telephone is idle When Connecting is displayed the Teleworker client telephone is attempting to connect to a Teleworker server host a session has
65. ee ee eee 21 95 Calle sLogpage 102 call forwarding options 100 changing name in Corporate directory 103 changing password 100 configuring email notification of voicemail 105 defining a Speed Dial button 102 enabling or disabling Do Not Disturb 101 enabling or disabling zero redirection 104 Home page 2 eee ee eee 100 loggingin 2 eee ee 95 logging out a aoaaa 00 0004 99 specifying an Operator extension 104 July 2006 113 Index User Options interface web based continued Teleworker Optionspage 107 Terminal Settings page 2 103 viewing and clearing call lists 102 viewing registration information 103 Voicemailpage 4 104 User Options menu 2 04 69 quick reference egie e a oe aa RR E 5 109 User Options Options button accessing with password protection 69 accessing without password protection 69 Call Log menu items 76 Contrast level menu items 79 Name menu items re Password menu items 71 quickreference 08 110 Teleworker menuitems 79 viewing and changing 69 Voicemailmenuitems 72 V VMail softkey a aoaaa 20 0208 20 Voicemail accessing Voicemail options 72 caller redirection to operator 74 changing pas
66. ee ene 52 Viewing Corporate and Personal Directory Entries lt 0500s 55 Editing an Entry in Your Personal Directory e 0 ee eee ee ees 55 Deleting an Entry from Your Personal Directory lt lt aaae 56 Chapter 7 Using the Voicemail Application 2 2 0 00 2 ee ee ee ee 57 INMOGUCHION sw cs a we AR EK ER RR ek OE OE RR R ES 57 Voicemail OQVervieW scs sacs atediat dies BES SO SO SSS SSE 57 Retrieving Voicemail Messages 2 2 eee 59 Monitoring Incoming Voicemail Messages 6 lt ee eee ee es 60 Accessing Voicemail Options and Messages from any Telephone 60 Chapter 8 Using the Call Log Application 2 00 2 eee eee eee 63 IMICGUCHON 6 4 6 0 6 66484 D4 DESEO DED TEESE DEER OOS HED 63 Working with the UaliLeg 2 2 22 4cc boise soi Peseien ere 6 oe See os 63 Making Calls using the Call Log 2 ee eee 64 diting Gall Log Entries ee eee 65 Deleting and Clearing Call Log Entries nononono ee ee es 65 d Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Contents Chapter 9 Setting Telephone Options 1 2 2 ee 67 INMMOGUICHION 4 45 44 4 O44 Ga Oe BR Oe Oe Re Oe Oe we 67 Accessing the Main Menu 1 eee eee ee ee ee 67 Viewing and Modifying User Options 2 2 e 68 Displaying the User Options Menu 2 002 ee eee ee ee es 69 Setting Password Options 1 2 71 Setting up Call Forwarding aoao 72 Recording and
67. elephone will contact another Teleworker server host for a connection automatically When No Response is displayed the Teleworker server host was unable to acknowledge the connection request from the Teleworker client telephone within a predetermined amount of time If the Teleworker server host is unavailable it may be because your Internet connection is down your router or firewall has not been configured to pass P2P packets through a VPN tunnel correctly or the Teleworker server host has been disconnected from the one X Quick Edition network Provided 82 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options that the physical connection to the remote one X Quick Edition network is working properly the Teleworker client telephone will contact another Teleworker server host for a connection automatically e A Late Approval message may be displayed after a No Response message The late approval message may be sent to the Teleworker client telephone by a Teleworker server host that was unable to acknowledge a previous connection request 4 Select the Exit softkey to display the previous menu or press the Phone Exit 1 button to clear the display area ly lt Tip For additional information related to troubleshooting connectivity problems see the Troubleshooting chapter of the Avaya one X Quick Edition System Administrator Guide a A Specifying a Teleworker Server H
68. eleworker Options Page on page 107 71 2 Select Teleworker on the User Options menu or press 8 on the dialpad 3 Select Default Server on the Teleworker menu or press 3 on the dialpad Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 83 Chapter 9 Setting Telephone Options Select the Chg softkey and enter the IP address Press the softkey to add separator characters between the digits Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Adding a Teleworker Client to the Network from a Remote Location You can add a Teleworker client telephone to the one X Quick Edition network without first connecting the Telephone to the one X Quick Edition network and configuring the Telephone directly A high level summary of the configuration steps are given below 1 N Note Select a Quick Edition IP Telephone for the remote office The Telephone does not require factory configured settings Move the Telephone to the remote office At the remote office connect the Telephone to the local LAN The LAN at the remote office must be equipped with a router that forwards traffic to the one X Quick Edition network through a VPN tunnel After the Telephone initializes and a name has been assigned to the Telephone if the Telephone is in a factory configured state you will also have to assign a site name make a note of its MAC address see Viewi
69. email message is received The email message contains call header information including the caller name if available caller number and the time and length of the call In addition a recording of the voicemail message is created as a G 729a encoded audio file in WAV file format and the file is forwarded to your email address as an email attachment whenever a caller leaves a voicemail message on your Telephone Note To play the audio file your PC must be equipped with a media player that supports the G 729a CODEC To listen to the voicemail recording open the audio file using your media player For more information see Playing an Audio File Attachment on page 106 For information about how to configure and enable this feature see Specifying an Email Address to Receive Voicemail Notifications on page 105 To view email notification of voicemail registration information 1 Press the Options button Select Opt Features on the Main menu or press 6 on the dialpad 3 Select Email Fwd Options on the Feature List menu or press 1 on the dialpad The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Web based System Administration If your Quick Edition IP Telephones are connected to the same network as a computer you can configure system wide options using the web based administration interface The web based admini
70. ersonal directory 1 Select the Dir softkey The list of entries in the Corporate directory is displayed 2 If you want to view the entries in your Personal directory select the MyDir softkey To navigate through the items in a directory perform one of the following actions e Select the Page Left or Page Right button to move through directory pages e Using the dialpad enter the first character of the name associated with the entry T y P Tip A combination of both these methods may be used For example you could press 2 on the dialpad to move to the first entry starting with the letter B and then select the Page Right or Page Left button to display the next or previous page Editing an Entry in Your Personal Directory You can add delete or edit existing entries in your Personal directory To edit an existing entry 1 Select the Dir softkey Select the MyDir softkey Select the Line Function m button beside the entry that you want to edit The information associated with the entry is displayed Select the Edit softkey Optionally edit the name Use the guidelines included in Step 4 under To add an entry manually on page 52 to edit the text Select the Next softkey Optionally edit the number Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 55 Chapter 6 Using Directories Select the Next softkey When you are prompted to change the directory entry select the Save softkey
71. es in the Corporate directory are sorted alphabetically by last name The dial by name function of the Auto Attendant feature can match caller key presses to the Corporate directory name starting with the first character of the last name To change your name in the Corporate directory 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Name on the User Options menu or press 5 on the dialpad Select the Chg softkey The cursor is placed at the end of the existing name Select the Bksp softkey to move the cursor to the left and delete the name At the current cursor position enter a different name starting with the last name and ending with the first name for example Young Mary e Press the dialpad key with the corresponding letter on it press once to enter the first letter twice for the second letter three times for the third letter and four times for the fourth letter For example to type R press the dialpad key 7 three times To enter the next character wait for the cursor to move to the right automatically or press the Page Right gt button e To move the cursor to the left without deleting a character press the Page Left ap button e To move the cursor to the right without deleting a character press the Page Right button e To add a space to the end of a line press the Page Right a button Avaya one X Quick Edition Release 2 0 0 Telephone U
72. ess 1 on the dialpad Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 75 Chapter 9 Setting Telephone Options 4 Select the On softkey 5 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Clearing Call Log Entries When you access the Call Log from the User Options menu you can reset the missed call counter clear the list of Incoming or Outgoing calls in the Call Log or clear both lists and the missed call counter at once Viv 4 X Tip As an alternative these actions can be done through the Call Log Application For more information and related procedures see To clear the Incoming or Outgoing list all Call Logs and or reset the missed call counter on page 66 71T To reset the missed call counter 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Call Log on the User Options menu or press 4 on the dialpad Select Reset Counter on the Call Log Options menu or press 1 on the dialpad When you are prompted to reset the missed call counter select the Yes softkey ar wo M Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To delete all of the entries in the Incoming or Outgoing list 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Call Log on th
73. ewing Network Information about Your Telephone Accessing the Main Menu You can change the way that your Telephone works through user options Most telephone options can be accessed through the Options button which displays the Main menu The following Main menu items are displayed e Options Lets you change user options see Viewing and Modifying User Options on page 68 To change system wide options see the Avaya one X Quick Edition System Administrator Guide e Call Log Lets you view the history of incoming and outgoing calls see Using the Call Log Application on page 63 as well as clear the Call Log and or reset the missed call counter Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 67 Chapter 9 Setting Telephone Options DND Lets you disable ringing and play a recorded message to callers that explains you are not available see Enabling Disabling the Do Not Disturb Feature on page 86 Paging Lets you broadcast an announcement to all one X Quick Edition devices in a paging zone see Broadcasting Announcements through Paging on page 86 Speed Dial Lets you store and access frequently dialed numbers see Adding and Selecting Speed Dial Entries on page 87 Opt Features Lets you view registration information for special features such as email notification of voicemail web based administration and the Teleworker application see Viewing Registration Information for Spec
74. f you are using a headset press the Headset button To ignore an incoming call e Select the Ignore softkey while the Telephone is ringing The Telephone immediately stops ringing If call forwarding rules have been defined see Setting up Call Forwarding on page 72 the call is handled according to call forwarding rules If Voicemail is enabled see Using the Voicemail Application on page 57 the call is handled by the Voicemail Application Putting a Call on Hold You can put a call on hold to temporarily remove yourself from the call While the active call is on hold you can make outgoing calls or select incoming calls To put a single active call on hold 1 If you are handling one active call press the Hold button The display area shows the HELD status of the call You can replace the handset without losing the call 2 To take the call off hold perform one of the following actions e Pick up the handset and press the Hold button e lf you are using the speakerphone press the Line Feature button that corresponds to the held line e f you are using a headset press the Hold button There may be a slight delay before the call becomes active again Putting a Call on Hold while You Make a Second Call The Quick Edition IP Telephone can accommodate situations where you are engaged in an active call but want to place a call to another party 38 Avaya one X Quick Edition Release 2 0 0 Teleph
75. file server or web server 8 At the remote office connect the Teleworker client telephone to the local LAN The LAN at the remote office must be equipped with a router that forwards traffic to the one X Quick Edition network through a VPN tunnel The Teleworker client telephone at the remote office attempts to connect to one of the devices on the one X Quick Edition network to establish a Teleworker session You can view the status of the connection in the display area of the Teleworker client telephone The information is updated dynamically as the connection status changes For more information see To view the connection status of the Teleworker client telephone on page 82 One of the Quick Edition IP Telephones or G10 PSTN gateways on the one X Quick Edition network will act as a Teleworker server to authenticate the Teleworker client and establish the session After a session has been established the Teleworker client telephone operates as if it were connected to the one X Quick Edition network directly To enable or disable Teleworker mode on a Quick Edition IP Telephone 1 At the Telephone that you want to use as a Teleworker client access the User Options menu as described in Displaying the User Options Menu on page 69 ly OE Tip If a computer is connected to the local one X Quick Edition network you can use the web browser on the computer to enable the Teleworker Application on the Telephone instead of following this proc
76. ge 87 Speed Dial Edit Speed Dial Edit Speed Dial 1 Corp Dir Personal Dir HERE j Dialed Name Number Options on the Caller s Log Page The Caller s Log page displays a list of received calls and a list of dialed numbers For general information about these features see Using the Call Log Application on page 63 User Options System Options Caller s Log Home Incoming Calls 1 Clear Log Reset Missed Call Counter Caller s Logs S 203 Smith Pat 00 24 38 Sun 2005 01 02 18 Secs Click Caller s Logs to view j the Caller s Voleo Mall Log page Terminal Settings Dialed Calls 1 Clear Log 201 Short Lisa 00 24 12 Sun 2005 01 02 18 Secs Teleworker Options Clicking Clear Log clears the list of received calls Incoming list or dialed numbers Outgoing list Clicking Reset Missed Call Counter clears a counter that records the number of unanswered ignored calls Clicking Clear All Logs resets both lists and the counter of missed ignored calls 102 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Options on the Terminal Settings Page Options on the Terminal Settings Page The Terminal Settings page displays the name that is associated with your telephone extension in the Corporate directory and also provides registration information for special Quick Edition IP Telephone features For general inf
77. ging areas if required to broadcast announcements to those Telephones only Viv a Tip If your network includes a G10 PSTN Gateway equipped with an audio amplifier and speaker the paging feature can be used to broadcast a message through the speaker at the same time 71 A For more information see Broadcasting Announcements through Paging on page 86 Receiving Calls The display area can display information about incoming calls including the name and number of the calling party The information on display depends on the services offered by your service provider Whenever you receive a call you can choose to answer the call or ignore it ly SH Tip If you do not want to receive calls you can activate the do not disturb feature See Enabling Disabling the Do Not Disturb Feature on page 86 71T To answer an incoming call 1 Perform one of the following actions e For handset operation pick up the handset e For hands free operation press the Speaker button or select the line associated with the incoming call by pressing the associated Line Feature button e f you are using a headset press the Headset button Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 37 Chapier 3 Using Your Quick Edition IP Telephone 2 To hang up perform one of the following actions e Return the handset to its cradle e f you are using the speakerphone press the Speaker button e
78. he handset to its cradle e f you are using the speakerphone press the Speaker button e f you are using a headset press the Headset gt button Making a Call using the Speakerphone The speakerphone allows you to speak to someone without using the handset To switch from the handset to the speakerphone when the handset is off hook press the Speaker button Viv Tip 71 You can pre dial with the handset on hook the entered number is dialed automatically when you press the Speaker button To initiate a call through the speakerphone 1 Press the Speaker button or press a Line Feature button 2 Press the keys on the dialpad to enter the telephone number or extension of the party that you want to call 36 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Receiving Calls Note To dial a PSTN number press 9 first To dial a SIP VoIP network number press 8 first You will not hear a dial tone after you press the prefix key When you enter a number that places a call to the PSTN or a SIP network pressing the key on the dialpad speeds up the dialing process 3 To hang up press the Speaker button Making an Announcement using the Paging Feature You can use the paging feature to broadcast a message to all of the Quick Edition IP Telephones making up the one X Quick Edition network Certain Quick Edition IP Telephones can be assigned to specific pa
79. header This value has to look like an email address but it does not have to be a real email address for example email myphone com is acceptable Choose a value that you will recognize as being email from your Quick Edition IP Telephone Select Enable Notification Click Submit Playing an Audio File Attachment To play audio files when they arrive as email attachments you can download and install a free plug in for the Microsoft Windows Media Player from the Avaya Technical Support site Your PC must be running Microsoft Windows XP or 2003 and be equipped with a sound card Note The plug in is not compatible with N editions of the Microsoft Windows XP operating system In addition the plug in requires that you install Microsoft DirectX 9 0c or later runtime software and the Microsoft Installer installation program DirectX is an addition to the Microsoft Windows operating system and is needed to run the plug in The Microsoft Installer program handles the installation of the plug in A link to the installation program and the plug in http support avaya com QuickEdition MediaPlayer is conveniently included in every email message Install the Microsoft Installer program and run the installation program once to install the plug in The installation program will remind you to download and install the required DirectX runtime software After the plug in has been installed and provided you installed the DirectX runtime softw
80. ial Features on page 91 Set Details Lets you view information about your Quick Edition IP Telephone such as the extension number and name the version and release number of the software load the IP and MAC address and the site identifier of the one X Quick Edition network to which the Telephone belongs see Viewing Network Information about Your Telephone on page 94 Viewing and Modifying User Options All user options are accessed through the User Options menu The following menu items are available Password Enable or disable password access to user option settings See Setting Password Options on page 71 Call Forward Enable or disable the forwarding of calls to Voicemail or another number and or change the number of rings before an unanswered call is forwarded see Redirecting Calls through Call Forwarding on page 47 Voicemail Create a personalized greeting which may include the option for callers to redirect their calls to another number if their calls are Unanswered see Recording and Managing Personalized Voicemail Greetings on page 72 Call Log Clear the Call Log and or reset the missed call counter see Clearing Call Log Entries on page 76 Name Edit the name that is associated with your Corporate directory entry see Editing Your Name in the Corporate Directory on page 77 Personalized Ringing Choose a personalized ringer tone to alert you to incoming calls see Choosing a Pe
81. icemail on the User Options menu or press 3 on the dialpad Select Record Name on the Voicemail Options menu or press 2 on the dialpad Lift the handset and prepare yourself to make the recording Select the Rec softkey speak your name clearly into the microphone and then select the Stop softkey or hang up Perform one of the following actions e To listen to your recording select the Play softkey e f you are satisfied with the recording select the Save softkey followed by the Ok softkey e f necessary select the Rec softkey again to re record your name Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Recording a Personalized Greeting When you record a personalized greeting your personalized greeting is played instead of the standard Voicemail greeting when you do not answer a call that has been redirected to the Voicemail Application Callers can choose Voicemail options after your personalized greeting is played You may optionally say what these options are in your personalized greeting For example Please leave a message When you are finished press the number key to hear Voicemail options For a complete list of caller options see Using the Voicemail Application on page 57 Note Personalized greetings must be longer than three seconds in duration To record a personalized greeting 1 Access the User Options menu as described in Display
82. ing the User Options Menu on page 69 Select Voicemail on the User Options menu or press 3 on the dialpad Select Record Greeting on the Voicemail Options menu or press 3 on the dialpad Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 73 Chapter 9 Setting Telephone Options Lift the handset and prepare yourself to make the recording Select the Rec softkey speak your greeting clearly into the microphone and then perform one of the following actions e select the Stop softkey e hang up or e press the number key on the dialpad 6 Perform one of the following actions e To listen to your recording select the Play softkey e f you are satisfied with the recording select the Save softkey followed by the Ok softkey e f necessary select the Rec softkey again to re record your greeting 7 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Switching from a Personalized Greeting to the Standard Greeting When you record a personalized greeting your personalized greeting is played instead of the standard Voicemail greeting Deleting your personalized greeting causes the Voicemail Application to start using the standard greeting again To delete a personalized greeting 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Voicemail on the User Options menu or press 3 on the di
83. ing you or background noise behind you through the handset or hands free microphone Pressing the Mute button mutes the active microphone Connected parties cannot hear you while the Mute indicator is on To activate muting while on a call e Press the Mute button The Mute indicator remains on while the active microphone is muted To activate the microphone again press the Mute button Transferring Calls You can transfer an active call by e dialing a number directly or e using a directory to dial the number for you In both cases you have the option to speak to the receiving party before the call is actually transferred Viv Tip You can transfer all incoming calls to another telephone automatically by defining call forwarding rules For more information see Setting up Call Forwarding on page 72 77 A Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 41 Chapier 3 Using Your Quick Edition IP Telephone To transfer a call and speak to the receiving party first 1 With the calling party on the line press the Transfer gt button 2 When you hear the dial tone dial the number of the receiving party or select the FrDir softkey and select the number from a directory After the dialed party answers your call speak to the dialed party When you are ready to transfer the call press the Transfer gt button A message confirming the transfer is displayed 5 Select the Ok sof
84. irect Select Chg to specify Turn the feature On or Off number of call recipient 2 Record Name Record your name and save the recording 3 Record Greeting Record the greeting and save the recording 4 Call Log 1 Reset Counter 2 Clear Incoming Confirm your selection 3 Clear Outgoing 4 Clear All 5 Name Select Chg Edit the name and save the text 6 Personalized Ringing Select a ringer tone entry Play or confirm your selection 7 Call Waiting Tone 8 Contrast level Set the call waiting tone Select or to adjust the setting Enable or disable the call waiting tone Save your changes 9 Teleworker 1 Mode Select Chg to enable or disable Teleworker capability 2 Status View connection status 3 Default Server Select Chg to enter the IP address of the Teleworker server 110 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Index A announcement through paging 86 answering calls ways to answer 37 applications Call Log overview 21 63 Call Park Retrieve overview 20 Directory overview 2 4 20 OVEIVICW pioa ee ak a a ae es 19 Speed Dial overview 87 Voicemail overview aoa oaa 20 audio file playing within email 106 Auto Attendant recording yourname 73 B broadcasting an announcement 87 buttons navigating ap
85. isplay area Setting up Call Forwarding You can select the CFwd softkey directly from the display area instead of setting up call forwarding through user options For instructions see Chapter 5 Redirecting Calls through Call Forwarding Recording and Managing Personalized Voicemail Greetings You can record your name and or a personalized greeting that may be played to callers when you are unable to answer the Telephone In addition button based Voicemail options let you specify a number that the Voicemail Application dials automatically if a caller dials 0 during your personalized greeting for example you can redirect the call to another extension or your mobile telephone Viv 4 X Tip As an alternative to pressing telephone buttons you may choose to access and set Voicemail options through Voicemail prompts see Accessing Voicemail Options and Messages from any Telephone on page 60 Additional options such as the ability to enable or disable the email notification of voicemail feature are available through Voicemail prompts 71T 72 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options Recording Your Name When you record your name the recording is played when callers dial by name using the Auto Attendant feature To record your name 1 afr wo Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Vo
86. ist Voice Mail Voicemail Prompts Language P ts L English Click Voice Teleworker Options S Mail to view SMTP Change the Voicemail To Address Not Defined page From Address Not Defined Notification Status Disabled Enabling Disabling the Zero Redirect Feature 104 Click Change in the Zero Redirect dialog box to enable or disable the zero redirect feature and specify an extension or telephone number for callers to redirect an unanswered call to the designated operator extension For general information about this feature see Setting Up the Zero Redirect Feature on page 74 Edit Zero Redirect Edit Zero Redirect M Enable Zero Redirect Operator Assist O Corp Dir Jones Rae 200 Personal Dir O Dialed Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Options on the Voicemail Page Selecting the Language of Voicemail Prompts Currently only English language prompts for Voicemail are supplied with Quick Edition IP Telephones Specifying an Email Address to Receive Voicemail Notifications There are three parts to configure the email notification of voicemail feature e First through system options an SMTP server has to be specified See Configuring SMTP to Support Email Notification and Configuring Email Notification of Voicemail in the Avaya one X Quick Edition System Administrator Guide e Second the email address of the person to
87. l entry 1 NO af LD GO Press the Options button Select Speed Dial on the Main menu or press 5 on the dialpad Select the Line Function button beside the entry that you want to edit Select the Edit softkey If required edit the name When you are finished select the Next softkey If required edit the number When you are finished select the Next softkey If you want to change the Speed Dial button assignment select the Line Function m button beside the entry that you want to use When you are prompted to change the Speed Dial entry select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 90 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing Registration Information for Special Features ly TT Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to edit Speed Dial button assignments For more information about the web based options see Viewing and Modifying Speed Dial Assignments on page 102 71 P Deleting a Speed Dial Entry You can assign telephone numbers to up to nine Speed Dial entries If you want to add a new entry but all nine Speed Dial numbers have assignments you have to delete one of the existing entries first To delete a Speed Dial entry 1 Press the Options button Sel
88. lS x 5 er ee R R RE Sete betta oh SCSESCC eS Shee OSES EE 35 Initiating a Gall Manually 65 4 8 62008 444844 28S bee OR ee ES 36 Making a Call using the Speakerphone 6 20000 eee eens 36 Making an Announcement using the Paging Feature 05 37 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 3 Contents Receiving CONS 2c ccc Senos SSS SSS eH See SESS oS Se See 37 Putting a Gall on HOM sa sss hdd AA Oe ew R N 38 Putting a Call on Hold while You Make a Second Call anaana 38 Putting a Call on Hold while You Answer a Second Call 39 Setting up Conference Calls 1 0 ee 39 Muting the Active Microphone 2 eee 41 Tranelernng CONG a6 oe be he 6844S oS S66 SSS RRR RET R ESS 41 Chapter 4 Using the Call Park Retrieve Application lt es 43 Parking and Retrieving Calls 2 2 ee 43 Pema Ge 2 44826 55 545 ee ce Se Ge 2e Cee eon SHS Se ee See 44 Retrieving a Parked Call 2 5 vc ce eee eae Pde desea TR ER RR T 44 Chapter 5 Redirecting Calls through Call Forwarding 2 2258085 47 INDOCUCHON r ocres 2846 26S SOS 4 Os RRR ERER HES SS OE OE SS 47 Forwarding Cals lt 2 2 lt 60 fee sh wk Ske RRR RER ERT He SERS OHH 47 Chapter 6 Using Directories aooo 51 MIrOdUCHOM o soe a oe ek ONES Re SE Gwe OER EES ee ee eee eee 51 Working with Directories 6 cb see eee RRR RKR KRK eee ee 51 Adding an Entry to Your Personal Directory 2 eee ee e
89. lephone Quick Installation Guide 26 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Installing the Quick Edition IP Telephone Figure 3 Connection Jacks 4621SW Option A LAN is 802 3af PoE Enabled m m ee m Optional facultatif optionale opcional Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 27 Chapter 2 Installation Figure 4 Connection Jacks 4621SW Option B LAN is not 802 3af PoE Enabled LD 0 X S 4 a sl Millan VI mm mn ma m Optional facultatif optionale opcional 28 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Installing the Quick Edition IP Telephone Figure 5 Connection Jacks 4610SW Option A LAN is 802 3af PoE Enabled optional facultatif optionale opcional Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 29 Chapter 2 Installation Figure 6 Connection Jacks 4610SW Option B LAN is not 802 3af PoE Enabled optional facultatif optionale opcional 30 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Installing the Quick Edition IP Telephone The procedure for connecting the first Quick Edition IP Telephone to the LAN is different compared to the procedure for connecting subsequent Telephones to the LAN When you connect the first Telephone the Telephone creates the network see To connect the first Telephone to a
90. m any Telephone e Change the password that you use to access user options and Voicemail You may optionally access the User Options menu to change your password instead see Setting Password Options on page 71 e Specify a redirection number for the zero redirect feature You may optionally access the User Options menu to configure this option instead see Setting Up the Zero Redirect Feature on page 74 Note To retrieve Voicemail messages through the PSTN the one X Quick Edition network must be equipped with a G10 PSTN gateway For information about G10 PSTN gateways see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide To set Voicemail options or retrieve a Voicemail message using any telephone 1 Using any touch tone telephone that has access to the one X Quick Edition network dial the extension of your Quick Edition IP Telephone Wait for the Voicemail Application or Auto Attendant feature to answer the call As soon as the greeting starts to play press on the dialpad When you are prompted for your Voicemail password enter the password followed by the key The Voicemail password is the same one that you use to access user options 5 Follow the prompts to access and play Voicemail messages and or change Voicemail options Viv Tip To exit from the Voicemail Application or listen to the previous list of menu options at any time press on the dialpad 71T A Avaya one X Quick Edition Rele
91. mation associated with the Voicemail record is displayed 4 Select the Play softkey The recorded message is played ly TT Tip You can press the Volume buttons to adjust the volume while the recording plays back 71 P 5 Ifyou want to pause play back select the Pause softkey while the recording plays back If you pause the recording select the Play softkey again to resume playback V1 A ZTN Tip You can rewind or skip forward through a message by pressing the Page Left or Page Right lt gt button respectively 6 If you want to delete the message select the Del softkey and when you are prompted to delete the message select the Yes softkey Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 59 Chapter 7 Using the Voicemail Application Monitoring Incoming Voicemail Messages After a specified number of rings see To change the number of rings before an unanswered call is forwarded on page 50 the Voicemail Application answers an unanswered call and prompts the caller to leave a message During the recording information about the call is displayed in the display area You have the option to listen to the message while the caller records the message To listen to a Voicemail message while the message is being recorded 1 When the caller begins to record a message after ringing stops select the Lstn softkey You can hear the caller speaking but the caller cannot hear you 2
92. mer supplied 10 100 Base T Ethernet Fast Ethernet LAN with wall jacks or Ethernet switches to which your Quick Edition IP Telephones and G10 PSTN gateway s are connected In addition an administration computer may be connected to the LAN to provide web based access to user specific and system wide settings Figure 2 Network Configuration Local Area Network Ethernet Switch Administration PSTN Gateway cytbnetc LAO 041206 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 23 Chapter 2 Installation ly TT Tip Your one X Quick Edition network can be equipped with a G10 PSTN gateway to enable access to the Public Switched Telephone Network PSTN through PSTN lines supplied by your telephone service provider For information about how to install a G10 PSTN gateway see the Avaya one X Quick Edition G10 PSTN Gateway Installation Guide Install your Quick Edition IP Telephones before you install any G10 PSTN gateways vi 71 You can use either of the following methods to connect one X Quick Edition devices to the Ethernet LAN e adirect connection to the LAN connect the Telephone to the Ethernet LAN through a wall jack or Ethernet switch e ashared connection to a computer the Telephone shares the computer s connection to the Ethernet LAN Procedures for installing one X Quick Edition devices in a small office configuration are provided in this chapter
93. meters such as e user and system options e paging options e do not disturb settings e email forwarding web based administration and or Teleworker registration information e telephone configuration information and or e speed dial entries For more information about how to view and or set these options see Chapter 9 Setting Telephone Options Accessing Telephone Options using a Web Browser If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to set certain options For information about how to view and change options using a web browser see Chapter 10 Web based Telephone Options To connect your Quick Edition IP Telephone so that it shares a network connection with a computer see Chapter 2 Installation Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 21 Chapter 1 Introducing Your Quick Edition IP Telephone 22 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 2 Installation Introduction This chapter provides basic instructions for installing Quick Edition IP Telephones The following sections are included in this chapter Network Configuration Pre installation Checklist Installing the Quick Edition IP Telephone A Word about Extension Numbers Network Configuration Figure 2 shows a typical network configuration A typical configuration consists of a custo
94. n 802 3af PoE compliant Ethernet LAN on page 31 Additional Telephones that you add subsequently are required to join the network see To connect additional Telephones to an 802 3af PoE compliant Ethernet LAN on page 32 Note Avaya one X Quick Edition devices frequently check the software running on the network to determine whether all software loads are compatible You may see messages related to these checks when you add a new Telephone to the network If the major software version number of any software running on the network is not compatible for example one device has version 3 0 and at least one other device has version 2 0 the Telephones having older builds lowest version number will display the software compatibility message Mismatched software versions All one X Quick Edition devices making up the network must have identical major software version numbers If the minor version number is not identical for example one device has version 2 2 and at least one other device has version 2 1 the Telephones having older builds will display the software compatibility message Newer software available You cannot clear these notification messages the system clears them automatically when different software versions are no longer detected When you install a Quick Edition IP Telephone you are prompted for a name The one X Quick Edition system associates the name with a telephone extension automatically The name th
95. n the Call Log lt gt 21 Dialpad Standard 12 button numeric dialpad for dialing telephone numbers 2 of 2 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide 1 Caller ID information usually arrives between the first and second ring Let the Telephone ring at least once before answering If external callers are not identified on the display make sure you subscribe to Caller ID services from your local telephone company Caller ID services may have different names in your area contact your local telephone company for details 2 The headset jack is compatible with a large number of headsets the recommended M12LUCM modular base unit or the HIP 1 headset adapter Noise canceling headsets are recommended July 2006 15 Chapter 1 Introducing Your Quick Edition IP Telephone Telephone Buttons and Softkeys Your Quick Edition IP Telephone has Feature buttons Line Feature buttons and softkeys to help you operate the Telephone and work with its applications While reviewing this section see Figure 1 The Avaya one X Quick Edition 4621 SW IP Telephone on page 13 The Feature buttons are located on the face of the Telephone An icon is printed on each button to indicate the function of the button To activate the feature associated with a telephone button press the button e Options e Hold amp e Transfer gt e Conference e Drop e Redial e Phone Exit e Speaker amp gt
96. nd G10 PSTN gateways through a general page If no configuration has been done to change the default paging zones all Telephones are included in zone 2 and can also be paged by selecting zone 2 If the default paging zones have been modified consult the person who set up the configuration 86 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Adding and Selecting Speed Dial Entries You can broadcast an announcement to all one X Quick Edition devices or some of the Quick Edition IP Telephones connected to the network When you activate the paging function your voice is directed to the speakerphone on each user s Telephone automatically Users do not have to lift the handset or enable the speakerphone on their Telephones to hear your voice If a call is active on a Quick Edition IP Telephone the page does not interrupt the call The general zone includes all Quick Edition IP Telephones on the network as well as any external paging equipment connected to the External Paging jack on G10 PSTN gateways Members of the general zone cannot be changed Each Quick Edition IP Telephone can be configured to belong to one additional zone All Quick Edition IP Telephones are initially assigned to zone 2 Using the web based administration interface see To view or edit the name extension or paging zone assigned to a Telephone under Using Set Management Options to Configure Telephones in the Web based Administration chapter of th
97. ndex software version and release number load compatibility messages 31 VIEWING s soe coc a toe a na a ea 94 Speaker button a aooaa a 14 Speaker indicator 2 2 a 14 speakerphone using 4 36 Speed Dial application 87 adding entriestolist 0 88 adding entry manually 88 copying entry from Call Log 89 copying entry from Corporate directory 89 copying entry from Voicemail record 90 deleting entries a 2 lt lt a 008 91 editing entries 2 2 0 008 90 making calls using aoao aaa 88 System Options Options button 67 T telephone annotated diagram of hardware features 13 applications 2 a ee 19 basic instructions for using 35 installing ooo a 23 introduction and benefits 11 options overview ooo 505s 2i Teleworker addling client from remote location 84 configuring a o a a a a a a a 80 enabling or disabling 81 OVEIVICW sec Z R ee cee eee ee pe ae Ee es ts 80 specifying server host address 83 viewing connection status 82 viewing registration information 93 text entering in display area TZ tones ringer and feedback 17 Transfer button aooaa 0200 15 transferringacall 2 2 2 2 2 eee 41 U User Options interface web based accessing 6 ee
98. ne Exit button to clear the display area 94 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 10 Web based Telephone Options Introduction When a computer is connected to the one X Quick Edition network you can use the web browser on the computer to access and manage some telephone and user options through the web based User Options interface For best results choose Microsoft Internet Explorer 6 0 or later or Mozilla Foxfire 1 0 or later Note To connect your Quick Edition IP Telephone so that it shares a network connection with a computer see Chapter 2 Installation The following sections are included in this chapter e Logging in to the Web based User Options Interface e Logging Out e Changing Your User Options and Voicemail Passwords e Options on the Home Page e Options on the Caller s Log Page e Options on the Terminal Settings Page e Options on the Voicemail Page e Options on the Teleworker Options Page Logging in to the Web based User Options Interface To log in to the web based User Options interface you need to know e the IP address of your Quick Edition IP Telephone e the extension number of your Quick Edition IP Telephone and e the password that is needed to access user options on your Quick Edition IP Telephone Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 95 Chapter 10 Web based Telephone Options i
99. ng Network Information about Your Telephone on page 94 This information is needed to add configuration settings to the one X Quick Edition network see Step 8 At the remote office configure a VPN tunnel to the one X Quick Edition network Refer to the manufacturer s documentation to configure the VPN Ask your LAN administrator to configure complementary VPN settings at the company office to enable access to the one X Quick Edition network Verify that the VPN tunnel is operational For example if the one X Quick Edition network and certain company resources such as a file server or web server both use the same network address space use a client application at the remote office for example an FTP client or web browser to access the company file server or web server Ensure that all Quick Edition IP Telephones and G10 PSTN gateways making up the existing one X Quick Edition network are connected to the network and that they are operational Using the web based administration interface to the one X Quick Edition network add configuration information for the remote Teleworker client telephone to the system setup see To add a Teleworker client configuration to the one X Quick Edition network on page 85 At the remote office configure the Teleworker client telephone to connect to a Teleworker server host see Specifying a Teleworker Server Host on page 83 84 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July
100. ng list is displayed If you want to copy an entry from the list of dialed numbers select the Out softkey Select the Line Function button beside the number that you want to copy The information associated with the call entry is displayed Select the Copy softkey Select My Personal Dir on the Copy Entry To menu or press 1 on the dialpad A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To copy an entry from a Voicemail record 1 2 Select the VMail softkey Enter your Voicemail password this password is the same as your user options password and select the Done softkey Select the Line Function button beside the Voicemail record that you want to copy The information associated with the Voicemail record is displayed Select the Copy softkey Select My Personal Dir on the Copy Entry To menu or press 1 on the dialpad A confirmation message is displayed Select the Ok softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 54 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing Corporate and Personal Directory Entries Viewing Corporate and Personal Directory Entries You can quickly access and view directory entries using various methods To view the entries in the Corporate or P
101. ns 2 2 2 00 14 16 playing audio file attachment 106 navigating applications 46 viewing registration information 92 Log softkey 2 ee ee 21 extension number ai automatic registrationof 33 VIEWINQ ai Z aer iy R a R a a 94 M MAC address of telephone viewing 94 F Main menu Options button 002 67 DND Do Not Disturb 86 Feature buttons a aooaaeoa a 16 Opt Features ooo a 91 features of telephone 13 Options fos cook a Gite Sens ae as 68 feedback tones oaoa eee ee 7 overview of Main menu aoao 67 forwarding calls a a oa a aa 47 Paging oo a a 86 Set Details 2 s s Hee ee Rw Ee 94 G Message Waiting indicator 14 microphone muting lt aoao a a a 41 General Page zone 86 missed call counter resetting 76 greeting recording personal 72 Mute button a a a a a a 15 Mute indicator aoaaa a a a 15 muting activating o oa a a 41 H g 9 41 Headset button 2 2 ee ee ees 15 N Headset indicator 2 2 2 ee eee 15 Headset Jack oaoa a 15 name headsets supported models 15 changing in Corporate directory ZZ Hold DUHOM a sa r R C ee Ae ea 15 dependencies aoao aoao a a st hold putting active call on 38 specifying atinstallationtime 31 VIEWING ge 9 Sp Se a ce T a a a 94 l ne
102. ntrast level on the User Options menu or press 8 on the dialpad To brighten the background select the softkey To dim the background select the softkey 4 When you are satisfied with the contrast level select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Extending Services to Remote Users through the Teleworker Feature The Teleworker Application extends the one X Quick Edition network to any location that has high speed access to the Internet The software allows workers at remote offices to have access to the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 79 Chapter 9 Setting Telephone Options How the Teleworker Application Works The Teleworker client telephone at the remote office connects to a Teleworker server host on the one X Quick Edition network any Quick Edition IP Telephone or G10 PSTN gateway on the one X Quick Edition network can act as a Teleworker server host After you enable Teleworker mode on a Quick Edition IP Telephone the Telephone becomes a Teleworker client and can be given to a user who works in a remote office from home or anywhere else that has a connection to the Internet When the user installs the Telephone remotely the Telephone must be connect
103. one User Guide July 2006 Setting up Conference Calls To put an active call on hold while you place a new call 1 Press the Hold button The active call is automatically put on hold The display area shows an associated HELD softkey on the right side of the display area Press a Line Feature button to obtain the dial tone Place and conclude the new call To retrieve the held call select the HELD softkey that corresponds to the held line There may be a slight delay before the call becomes active again Putting a Call on Hold while You Answer a Second Call Occasionally someone might call you while you are engaged in an active call If this happens you will be alerted to the incoming call by the Message Waiting indicator which begins to flash In addition a ringing 4 icon will be displayed in the display area beside one of the Line Feature buttons You can put the active call on hold while you answer the incoming call To put an active call on hold while you answer a second call 1 When information about an incoming call appears in the display area select the Line Feature button that corresponds to the incoming call The active call is automatically put on hold The display area shows an associated HELD softkey on the right side of the display area Conduct and conclude the new call 3 To retrieve the held call select the HELD softkey that corresponds to the held line There may be a slight delay befor
104. ormation about these features see e Editing Your Name in the Corporate Directory on page 77 e Viewing Registration Information for Special Features on page 91 User Options System Options Caller s Logs Terminal Settings Name Change Name Smith Pat Set Optional Features Terminal Settings Click Terminal Settings to Feature Available Days Remaining view the Terminal i Settings page Telework options eanes no expiry Dat WebAdm Sys Options Available No Expiry Date Clicking Change in the Terminal Settings dialog box enables you to change the name that is associated with your extension number in the Corporate directory Registration Info CQOAAG3xAAAACQAEDZyAb3d4exXr2IGTO Teleworker Options Terminal Settings Edit Name Edit Name Jones Rae Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 103 Chapter 10 Web based Telephone Options Options on the Voicemail Page The Voicemail page displays information about the designated operator see Enabling Disabling the Zero Redirect Feature on page 104 and provides a way for you to specify the settings needed to finish configuring the email notification of voicemail feature see Specifying an Email Address to Receive Voicemail Notifications on page 105 User Options System Options Yoicemail Home Zero Redirect Caller s Logs Status Disabled Terminal Settings Redirect To Operator Ass
105. ost It is usually not necessary to specify a Teleworker server host unless the Teleworker client telephone is unable to establish a Teleworker session Note If you are configuring a Teleworker client telephone at the remote office you must specify a Teleworker server host as part of the configuration process For more information see Adding a Teleworker Client to the Network from a Remote Location on page 84 Given a connection to the one X Quick Edition network through a VPN the Teleworker client telephone at the remote office attempts to connect to one of the Quick Edition IP Telephones or G10 PSTN gateways a Teleworker server on the one X Quick Edition network If the selected Teleworker server host is unavailable the Teleworker client telephone tries another one X Quick Edition device one by one until all possibilities are exhausted This process is cyclical and may be repeated indefinitely in order for the Teleworker client telephone to establish a Teleworker session To specify the host IP address of a Teleworker server 1 At the Teleworker client telephone access the User Options menu as described in Displaying the User Options Menu on page 69 Viv _ 4 X Tip If a computer is connected to the local network you can use the web browser on the computer to specify the host IP address of a Teleworker server instead of following this procedure For more information about the web based options see Options on the T
106. ou can change the way that your Telephone works through user options This appendix provides a quick reference to the User Options menu items that can be accessed through the Options button on your Quick Edition IP Telephone To access user options through the web based administration interface see Chapter 10 Web based Telephone Options To access the User Options menu 1 Press the Options button below and to the right of the display area 2 Select Options on the Main menu or press 1 on the dialpad 3 Select User Options on the Options menu or press 2 on the dialpad 4 If you are prompted to enter a password password protection may be disabled enter your password 5 Select the Done softkey The User Options menu is displayed Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 109 Vv AX Tip Read Table 2 from left to right User Options Quick Reference Table 2 User Options Menu Items 1 Password 1 Change Password Enter existing password enter new password and confirm new password 2 Turn Pswd On Off Confirm your selection 2 Call Forward 1 All Calls Turn the feature On or If required select Chg to select a Off different call recipient 2 After x Rings Turn the feature On or Select Chg Off Select or to change the number of rings If required select a different call recipient 3 Voicemail 1 Zero Red
107. ows softkey labels for the current application 3 Line Line Feature buttons provide a way to initiate and select calls When Feature no calls are being processed any Line Feature button may assume D application specific functionality A 4610 SW IP Telephone has six Line Feature buttons and a 4621 SW IP Telephone has 12 Line Feature buttons However the number of active calls that a Telephone can handle simultaneously is limited to three for 4610 SW IP Telephones and four for 4621 SW IP Telephones If you have a 4621 SW IP Telephone use the four Line Feature buttons closest to the top of each vertical bank to initiate and select calls The Idle icon see Interpreting Display Icons on page 18 shows which Line Feature buttons you can use 4 Softkeys Navigate within or start application specific actions such as retrieve Sw a parked call view the call log access your Personal directory or the Corporate directory or access voicemail messages If you have a 4621 SW IP Telephone additional softkeys provide direct access to do not disturb and call forwarding functions 5 Phone Exit Exits the current menu and normalizes the display lt gt 6 Options Displays the Main menu for accessing application options E 7 Page Left When the display area has more than one page of information to Page Right display these buttons shift the display from one page to the previous or next page respectively 8 Speaker Lights steadily when the speakerphone is a
108. plications 16 on telephone face 08 13 C call entry elapsed time of active call 35 call forwarding disabling 2 2 a 0 000 000 49 50 enable forwarding to dialed number 49 enable forwarding to directory number 49 enable forwarding to Voicemail 49 forward all calls to dialed number 48 forward all calls to directory number 48 forward all calls to Voicemail 48 Call Log accessing user options 76 OVEIVICW g a i See SS ieee ee Ok a 63 resetting all logs 1 2 2 2204 77 resetting Incoming or Outgoing list 76 resetting missed call counter 76 call waiting tone setting 79 calling hands free operation 0 36 initiating acallmanually 36 putting call on hold to answer a call 39 putting call on hold to placeacall 38 setting up conference call a aooaa aa 39 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide Index calling continued transferring incoming call 41 using Call Log aoa a a a 63 using directory ooa oa a 51 using Speed Dial button 88 ways to initiate a call o aoa aaa 35 Conference button sooo oa a 15 conference call dropping a single party 40 dropping all parties 40 putting all participants onhold 41 putting one participantonhol
109. r Incoming Clears the list of incoming calls e Clear Outgoing Clears the list of outgoing calls e Clear All Clears the missed call counter and the lists of incoming and outgoing Calls 5 When you are prompted to clear one or more lists or the missed call counter select the Yes softkey 6 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 66 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 9 Setting Telephone Options Introduction This chapter describes how to set telephone and user options using the Options button on your Quick Edition IP Telephone For information about how to set telephone and user options through the web based interface see Web based Telephone Options on page 95 For information about how to access and modify system wide options such as setting the system date and time configuring paging zones administering user groups and using the web based administration interface see the Web based Administration chapter of the Avaya one X Quick Edition System Administrator Guide The following sections are included in this chapter e Accessing the Main Menu e Viewing and Modifying User Options e Enabling Disabling the Do Not Disturb Feature e Broadcasting Announcements through Paging e Adding and Selecting Speed Dial Entries e Viewing Registration Information for Special Features e Vi
110. r Quick Edition IP Telephone lt lt lt aaa 11 INDFOGUCMON c e s ces ee Sine he eee SS a EL SE Sere SU Be eee SC Se 11 Telephone Features shod 9 K Oh SSeS OLS ee See SSE SKE WEES He GS 11 Telephone Buttons and Softkeys 2 eee ee 16 Interpreting Ringer and Feedback Tones 22 205522 eeuee 17 Interpreting Display Icons 2 R e ee ee 18 Accessing Telephone Applications and Options lt lt lt 88 ee eae 19 Call Park Retrieve Application lt eee es 20 Directory Application 6448 6 e ee SDA OD a eS RS we ee a EG 20 Voicemail Application sec ade ee ee ee RRR N 20 Call Log SOPNCAIGN 224 6 db secede R R R R E AE aa Race RRR R es 21 Telephone Options 26246644446 4864 Oe SH ew RE R N RRR RRR R 21 Accessing Telephone Options using a Web Browser 21 Chapter 2 Installation ek bd dA RAR OO we 23 INEROOUCUON sio ne soa a rA dS eee ai Se ik Boas a Se ae GG Se Se a aes 23 Network Configuration lt 6 468 see eee OP EECA RSE DERE ODE ODS 23 Growing Your NetWork cia kha cd R R R 6 ORE EO OS 24 Important Networking Concepts 2 2 00 eee ee eee ee es 25 Pre installation Checklist a aoaaa 26 Installing the Quick Edition IP Telephone 00200 ee eee eee 26 A Word about Extension Numbers 2 e 33 Chapter 3 Using Your Quick Edition IP Telephone 0 0208 08852 ae 35 INGFOQUCHON pe oserei OED AF CES RS TR WE OE SEP Oh wR a Se gS 35 Makma CGal
111. r name on page 73 e To record a personalized greeting on page 73 e lo delete a personalized greeting on page 74 e To specify a redirection number for the zero redirect feature on page 75 e To disable the zero redirect feature on page 75 e To enable the zero redirect feature on page 75 e To reset the missed call counter on page 76 e To delete all of the entries in the Incoming or Outgoing list on page 76 e To clear the Call Log and the missed call counter on page 77 e To change your name in the Corporate directory on page 77 e To adjust the contrast level of the display area on page 79 e To enable or disable Teleworker mode on a Quick Edition IP Telephone on page 81 e To view the connection status of the Teleworker client telephone on page 82 e To specify the host IP address of a Teleworker server on page 83 e To adda Teleworker client configuration to the one X Quick Edition network on page 85 e To enable or disable the do not disturb feature on page 86 e To broadcast an announcement to a paging zone on page 87 e To view and or make a call using the Speed Dial list on page 88 e To add a Speed Dial entry manually on page 88 e To copy an entry to a Speed Dial button from the Corporate directory on page 89 e To copy an entry to a Speed Dial button from the Call Log on page 89 e To copy an entry to a Speed Dial button from a Voicemail record on page 90 e To e
112. rieve see Chapter 4 Using the Call Park Retrieve Application Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 7 About This Guide e Voicemail audio file attachment to email see Email Notification of Voicemail on page 92 and e Teleworker Application see Extending Services to Remote Users through the Teleworker Feature on page 79 How to Use This Document This guide is organized to help you find topics in a logical manner Read it from start to finish to get a complete understanding of how to use your Quick Edition IP Telephone or use the Table of Contents or Index to locate information specific to a task or function Document Organization This guide contains the following chapters Chapter Description Chapter 1 Introducing Your Quick Edition IP Describes each element on the face of the Telephone Telephone and outlines how to use the buttons and application softkeys Chapter 2 Installation Provides instructions for installing your Quick Edition IP Telephone Chapter 3 Using Your Quick Edition IP Describes making calls receiving calls Telephone holding calls setting up call conferences and transferring calls Chapter 4 Using the Call Park Retrieve Describes how to park active calls and retrieve Application parked calls Chapter 5 Redirecting Calls through Call Describes how to forward calls from your Forwarding Quick Edition IP Telephone to the Voicemail Applic
113. rmation about how to install and use a Quick Edition IP Telephone refer to this guide the Avaya one X Quick Edition Telephone User Guide Document Number 16 600795 For information about how to access and modify system wide options including setting the system date and time configuring paging zones administering user groups and using the web based administration interface see the Avaya one X Quick Edition System Administrator Guide Document Number 16 600794 The Avaya one X Quick Edition System Administrator Guide also contains detailed troubleshooting procedures and procedures for configuring G10 PSTN gateways For instructions about how to use the Multisite Provisioning Tool to view and update the system settings of one or more Avaya one X Quick Edition networks at once see the Avaya one X Quick Edition Multisite Provisioning Tool Guide Document Number 16 601088 10 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 1 Introducing Your Quick Edition IP Telephone Introduction This chapter introduces you to the layout of the Quick Edition IP Telephone It provides a description of the main buttons softkeys features and applications and provides basic instructions for navigating the display To start using the basic features of your Telephone right away see Chapter 3 Using Your Quick Edition IP Telephone The following sections are included in this chapter e Telephone Features e Telephone
114. rsonalized Ringer Tone on page 78 Call Waiting Tone Enable or disable the call waiting tone used to alert you when a second call comes in while you are engaged in an active call See Setting the Call Waiting Tone on page 78 68 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing and Modifying User Options Contrast Level Adjust the contrast between the characters and background displayed in the display area see Setting the Contrast Level of the Display Area on page 79 Teleworker Enable the Teleworker feature and or view the status of an active connection see Extending Services to Remote Users through the Teleworker Feature on page 79 Displaying the User Options Menu You can enable password protection to prevent others from changing the user options on your Quick Edition IP Telephone If this level of security is not required you can disable password protection as described in To enable or disable password protection on page 72 Initially password protection is enabled and you can access user options by entering the default password 12345 Accessing user options when password protection is enabled 1 2 3 4 Press the Options button below and to the right of the display area Select Options on the Main menu or press 1 on the dialpad Select User Options on the Options menu or press 1 on the dialpad When you are prompted to enter a password press the keys on the
115. s button Select Opt Features on the Main menu or press 6 on the dialpad Select Teleworker Options on the Feature List menu or press 3 on the dialpad The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit 1 button to clear the display area Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 93 Chapter 9 Setting Telephone Options Viewing Network Information about Your Telephone You can view the following network configuration information about your Quick Edition IP Telephone e its extension number and name e the version and release number of the software load e the IP address and MAC address of the device and e the one X Quick Edition network name site identifier To view information about your Quick Edition IP Telephone 1 Press the Options button 2 Select Set Details on the Main menu or press 7 on the dialpad Perform one of the following actions e To view the extension number name IP address and MAC address of the Telephone select the Ext softkey or press 1 on the dialpad e To view the version number and other details about the software load on the Telephone select the Release Ver softkey or press 2 on the dialpad e To view the name and identifier of the one X Quick Edition network select the Site softkey or press 3 on the dialpad 4 Select the Back softkey to display the previous menu or press the Pho
116. ser Guide July 2006 77 Chapter 9 Setting Telephone Options e To change a character to upper or lower case select the Case softkey The first character in a line and the first character after a space are capitalized automatically e The special characters amp and are entered by pressing the 1 dialpad key 5 Select the Save softkey 6 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Vv Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to change your name in the Corporate directory For more information about the web based option see Options on the Terminal Settings Page on page 103 71T A Choosing a Personalized Ringer Tone You can choose one of five ringer tones to alert you to incoming calls Each ringer tone has a different sound You can listen to each ringer tone before deciding which one to select To select a ringer tone 1 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Personalized Ringing on the User Options menu or press 6 on the dialpad 3 Select the Line Feature m button beside any ringer tone entry on the Select Ring Pattern menu 4 Perform one of the following actions e Select the Play softkey to listen to the ringer tone e Select the Select softkey to choose the ringer tone
117. spect to Software that contains elements provided by third party suppliers End user may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickwrap license accompanying or applicable to the Software Shrinkwrap License The text of the Shrinkwrap License will be available from Avaya upon End User s request Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya s web site at http support avaya com ThirdPartyLicense Contents About This Guid 2csec lt cn sch oS SSPE See SELES EES CESSES EES 7 OVSIVIOW 4 4 04 4 04 9 SOR MASOODS Oe ORO OO OO 7 Intended Audience 2 6 6 ee ee 7 ISSUG Dale 2 254250 6 SS45e SSSR SR OE ORDER ST OH SE SESE SE 7 How to Use This Document 2 6 eee RR KR RR RR RRR RR K N 8 Document Organization clic ceca ceiinwiacaes teeseeagwoe cence ks 8 Symbolic Conventions 2 2 6 6 6 66 ses seer e dbs ee ee ee dew eeee ee 9 Typographic Conventions lt 2 lt 10 one X Quick Edition Documentation a aaoo et 10 Chapter 1 Introducing You
118. st subscribe to a Caller ID service for the names and or numbers of incoming external calls to be recorded in the Incoming list If the number of the caller is unknown or private you cannot return the call In addition the number may require a prefix 9 to reach the PSTN 8 to reach a SIP network and area code for you to successfully dial an outside line Making a call from the list of incoming or outgoing calls 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming list is displayed If you want to dial a previously dialed number select the Out softkey Select the Line Function button beside the number that you want to dial The information associated with the entry is displayed 5 To place the call either pick up the handset or press the Speaker button 64 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Editing Call Log Entries Vv WK Tip If the number is not exactly what you need to dial directly from the Incoming list select the Edit softkey to edit the number and then select the Dial softkey Editing Call Log Entries It is possible to retrieve an entry from the Call Log and modify the number immediately before you dial the number You cannot save the changes To edit a Call Log number before you dial the number 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming lis
119. stration interface can be accessed using the web browser on the computer 92 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Viewing Registration Information for Special Features For information about how to access and use the web based administration interface see the Web based Administration chapter of the Avaya one X Quick Edition System Administrator Guide To view web based administration registration information 1 Press the Options button Select Opt Features on the Main menu or press 6 on the dialpad 3 Select WebAdm Sys Options on the Feature List menu or press 2 on the dialpad The registration code is displayed 4 Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area Teleworker Application Using the Teleworker Application you can connect a Quick Edition IP Telephone to a high speed Internet connection at any remote office and access the Corporate directory and most of the other features and services that are available to everyone who uses the one X Quick Edition system To provide a secure link to the one X Quick Edition network from a remote office a customer supplied VPN configuration is required For information about how to configure and use the Teleworker feature see Extending Services to Remote Users through the Teleworker Feature on page 79 To view Teleworker registration information 1 Press the Option
120. sword to access user options 59 enabling email notification through Voicemail BOIS j io le 6 A R ie 60 playing audio file attachment 106 recording a personal greeting Es recording your name 73 switching personalized to standard greeting 60 74 Voicemail application backup services 2 2 2 00 00 58 deletingamessage 59 enabling forwarding of audiofile pg monitoring messages ao aoaaa a 60 OVErVIEW 20 6 0 aaa R Z aa a ha N or playingamessage 2 59 retrieving messages from any telephone 60 sending audio file attachment 92 setting options through telephone buttons 72 setting options through Voicemail prompts 60 supported callers actions 58 what callers hear aooaa 58 Volume Control buttons s sooo 15 114 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide W web based system administration viewing registration information 92 web based user options accessing 21 95 Z zero redirect feature disabling e s eos sos oaos oe a d i fie enabling so somara ao a E a 74 75 specifying Operator extension 75 zones creating via web based administration 87 paging overview 52 5004 86 July 2006
121. t is displayed If you want to edit dial a previously dialed number select the Out softkey Select the Line Function button beside the number that you want to edit dial The information associated with the entry is displayed Select the Edit softkey Use the Bksp softkey and the keys on the dialpad to enter a different number Select the Dial softkey Deleting and Clearing Call Log Entries You can delete individual Call Log entries or clear all of the entries in the Incoming or Outgoing list in a single action You can also reset the missed call counter To delete a single entry 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming list is displayed If you want to delete a previously dialed number select the Out softkey Select the Line Function button beside the number that you want to delete The information associated with the entry is displayed 5 Select the Del softkey Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 65 Chapter 8 Using the Call Log Application To clear the Incoming or Outgoing list all Call Logs and or reset the missed call counter 1 Press the Options button 2 Select Call Log on the Main menu or press 2 on the dialpad The Incoming list is displayed Select the Clear softkey Select one of the following options from the Call Log Options menu e Reset Counter Clears the missed call counter e Clea
122. the call will be redirected You can enter an extension number or an external telephone number to which calls will be redirected If the call will be redirected to a PSTN number include the 9 prefix If the call will be redirected to a SIP network number include the 8 prefix Select the Done softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area ly lt Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to change the number to which callers are redirected For more information about the web based options see Enabling Disabling the Zero Redirect Feature on page 104 71 A To disable the zero redirect feature 1 arf wn Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Voicemail on the User Options menu or press 3 on the dialpad Select Zero Redirect on the Voicemail Options menu or press 1 on the dialpad Select the Off softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To enable the zero redirect feature 1 2 3 Access the User Options menu as described in Displaying the User Options Menu on page 69 Select Voicemail on the User Options menu or press 3 on the dialpad Select Zero Redirect on the Voicemail Options menu or pr
123. the speakerphone press the Speaker amp button e f you are using a headset press the Headset button Retrieving a Parked Call An UnPrk or Retrv softkey is displayed in the display area to retrieve parked calls You cannot retrieve a parked call if someone else retrieves the call first or the calling party hangs up or is disconnected An error message is displayed when a parked call cannot be retrieved To retrieve a parked call from the Telephone that was used to park the call 1 At the Quick Edition IP Telephone that was used to park the call perform one of the following actions e For handset operation pick up the handset e For hands free operation press the Speaker gt button or select the line associated with the parked call by pressing the associated Line Feature button e lf you are using a headset press the Headset button 2 Perform either of the following actions e lf asingle parked call is displayed in the display area press the UnPrk softkey e f more than one parked call is displayed in the display area press the Line Feature button beside the call that you want to retrieve The parked call is retrieved 44 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Retrieving a Parked Call To retrieve a parked call from any other one X Quick Edition Telephone 1 At any Quick Edition IP Telephone connected to the network except the Telephone that was used to
124. tical bank provide direct access to the do not disturb function and the call forwarding function 16 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Interpreting Ringer and Feedback Tones Interpreting Ringer and Feedback Tones As you become more familiar with your Telephone you will recognize the various tones that you hear for incoming calls or while using the handset or headset Ringer tones accompany an incoming call and are heard through the speakerphone Feedback tones may be heard through the handset headset or speakerphone The following table provides an overview of ringer tones Ringer Tones Meaning 1 Ring Call from another extension or the Public Switched Telephone Network PSTN Note You can choose a personalized ringer tone for your Telephone For more information about the available choices see Choosing a Personalized Ringer Tone on page 78 The following table provides an overview of feedback tones Feedback Tones Meaning Busy The dialed number is in use A low pitched rapid tone repeated 60 times per minute On Hold ring ping Your call has been placed on hold A short intermittent high pitched tone Dial Dialing can begin Continuous dial tone Reorder All PSTN lines connected to a G10 PSTN Fast busy tone repeated each half second gateway are busy Ringback The dialed number is ringing A
125. tificate is invalid or does not match the name of the site Do you want to proceed 4 Perform one of the following actions e To proceed without installing the security certificate click Yes Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 97 Chapter 10 Web based Telephone Options e f you want to install the security certificate click View Certificate When the Certificate dialog box is displayed click Install Certificate and follow the on screen instructions Certificate General Details Certification Path Certificate Information This CA Root certificate is not trusted To enable trust install this certificate in the Trusted Root Certification Authorities store Issued to p2psupport avaya com Issued by p2psupport avaya com alid from 5 25 2003 to 5 24 2033 Install Certificate Issuer Statement The User Options login page is displayed Login User Options 98 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Logging Out 5 Enter the extension number of your Telephone and your password for accessing user options The User Options Home page for the Telephone is displayed Links to additional pages for viewing and setting Call Log options Terminal settings and Voicemail options and Teleworker options are displayed in the navigation bar on the left side of the screen User Options System Options Home Call Forwarding Chang
126. ting the Telephone to an Ethernet LAN or a PC and e the Avaya one X Quick Edition Telephone Quick Installation Guide Installing the Quick Edition IP Telephone See Figure 3 and Figure 4 for two possible ways to assemble and connect a 4621 SW IP Telephone Figure 5 and Figure 6 show two possible ways to assemble and connect a 4610 SW IP Telephone Choose the assembly that is best for your situation Power is typically supplied to the Telephone by connecting the Cat5 modular line cord to a 802 3af PoE enabled Ethernet LAN Option A shown in Figure 3 and Figure 5 shows a wall jack connection but you could connect the Cat5 modular line cord directly to a PoE enabled Ethernet switch If your Ethernet network does not provide 802 3af compliant inline power you must supply a PoE inline power supply such as the Avaya Model 1151B1 see Option B shown in Figure 4 and Figure 6 A CAUTION The last step in installing the Quick Edition IP Telephone must be applying power You may optionally connect the Telephone between a computer and the Ethernet LAN the Telephone and the computer share the connection In this case you must supply a second Cat5 or better modular line cord to connect the Telephone to the computer For more information see To share the Telephone LAN connection with a computer on page 33 Note To assemble and adjust the telephone stand or wall mount the Telephone if required see the Avaya one X Quick Edition Te
127. tion click Add Extension The information is added to the one X Quick Edition system configuration Enabling Disabling the Do Not Disturb Feature You can use the do not disturb feature to prevent your Telephone from ringing when a call comes in Call forwarding rules handle the call see Setting up Call Forwarding on page 72 You can also use this feature to prevent your Telephone from receiving pages ly TT Tip If you have a 4621 SW IP Telephone the Line Feature button on the bottom left side of the display area provides softkey access to the do not disturb function ZT A To enable or disable the do not disturb feature 1 Press the Options button 2 Select DND on the Main menu or press 3 on the dialpad 3 Select the ON or OFF softkey whichever one is displayed to toggle between turning the feature on and off L TT Tip If your Quick Edition IP Telephone is connected to the same network as your computer you can use the web browser on the computer to enable or disable the do not disturb feature For more information about the web based option see Enabling Disabling the Do Not Disturb Feature on page 101 71 P Broadcasting Announcements through Paging You can use the paging feature to broadcast an announcement to a predefined zone of Quick Edition IP Telephones All persons in the paging zone hear the broadcast unless they are on an active call You can select all Quick Edition IP Telephones a
128. tions are included in this chapter 71 e Forwarding Calls Forwarding Calls Call forwarding features let you specify rules for handling calls that are routed to your Telephone directly or through the Auto Attendant feature You can forward calls to e the Voicemail Application on your Telephone e an extension number listed in the Corporate directory or your Personal directory or e the telephone number that you specify for example an outside line Note If your network has a G10 PSTN gateway and you forward an incoming outside call to a PSTN number the call will consume two PSTN lines one incoming and one outgoing on the G10 PSTN gateway while the call is active Initially unanswered calls are forwarded to the Voicemail Application on your Telephone after three rings You can increase the number of rings if you would like to have more time to answer the Telephone before an unanswered call is forwarded If required you can choose to forward all calls instead of unanswered calls only Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 47 Chapter 5 Redirecting Calls through Call Forwarding To forward all calls to Voicemail 1 Dak oN Select the CFwd softkey Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Chg softkey Select Voicemail on the Fwd All Calls To menu or press 1 on the dialpad Select the Save softkey Select the Exit softkey to displa
129. tkey To transfer a call without speaking to the receiving party first 1 With the calling party on the line press the Transfer gt button 2 When you hear the dial tone dial the number of the receiving party or select the FrDir softkey and select the number from a directory 3 When you hear the telephone at the far end begin to ring hang up A message confirming the transfer is displayed 42 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Chapter 4 Using the Call Park Retrieve Application This chapter explains how to park calls and retrieve parked calls The following sections are included in this chapter e Parking and Retrieving Calls e Parking a Call e Retrieving a Parked Call Parking and Retrieving Calls The Call Park Retrieve Application lets you put the active call on hold in a special way so that the call can be retrieved from any other Quick Edition IP Telephone in the one X Quick Edition network For example someone might place a call to a grocery store to ask about the price of an item A clerk at the store may answer the call initially park the call and then page the appropriate department with a request to have the inquiry addressed Any other clerk in a different part of the store could then retrieve the call and continue the conversation with the calling party The second clerk might need to park the call again to go check the price of the item If the item is located in
130. twork typical configuration 23 icons in display area 04 18 O Ignore softkey aooaa a a 38 ignoring anincomingcall 38 Operator Incoming call list resetting 76 enabling within Voicemail T5 installation 4610 SW IP telephone redirection from Voicemail 74 connectingtoPoELAN 29 specifying extension 4 75 connecting to unpowered LAN 30 Options button 2 2 2 ee 14 installation 4621 SW IP telephone Main menu aoaaa noaa aa A eee 67 connectingtoPoELAN 27 Outgoing call list resetting 76 connecting to unpowered LAN 28 overview installation telephone of telephone lt lt 11 connectingtoPoELAN 31 32 of telephone applications 19 connecting to unpowered LAN 26 of this guide ao oaoa a a a 7 8 overview a a a 23 of web based User Options interface 95 package contents 26 power requirements 26 pre installation checklist 26 sharing LAN connection to computer 33 112 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 P Page Left Right buttons 14 16 Paging broadcasting announcement 87 OVENVIEW i a s a E R ER R R 86 parking a Call 0 2 00 0004 44 password changing user options and voicemail 71 default user 2
131. versation using a different Quick Edition IP Telephone Chapter 4 Using the Call Park Retrieve Application describes how to park active calls and retrieve parked calls Directory Application Directories contain records of names and telephone numbers If groups have been configured through system options in the web based administration interface group names and extensions may also be displayed in a directory You can use the entries in your Personal directory or the Corporate directory to dial outgoing calls quickly These records can be accessed through the Directory Application Dir softkey Initially the Personal directory is empty You can add records manually or add existing records from the Call Log to the Personal directory The Corporate directory is maintained automatically It contains up to date contact information for every Quick Edition IP Telephone making up the one X Quick Edition network To view and select entries from the Corporate directory or work with your Personal directory see Chapter 6 Using Directories Voicemail Application Use the Voicemail Application VMail softkey to view a list of messages and play copy or delete messages You have the option to save caller records to your Personal directory or a Speed Dial button You can configure email notification of voicemail settings through system options in the web based administration interface For more information see the Avaya one X Quick E
132. very Quick Edition IP Telephone in the one X Quick Edition network You cannot add entries to this directory edit the entries or delete entries from this directory e Personal directory This is your own private directory You can add entries to your Personal directory and edit or delete the entries afterward Making a call using the Corporate directory 1 Select the Dir softkey The list of entries in the Corporate directory is displayed ly Tip To view the next set of entries press the Page Right q button To view the previous set of entries press the Page Left am button Zm A Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 51 Chapter 6 Using Directories 2 Select the Line Function button beside the number that you want to dial The information associated with the entry is displayed 3 To place the call perform one of the following actions e Pick up the handset e Press the Speaker button e Press the Headset button Making a call using your Personal directory 1 Select the Dir softkey The list of entries in the Corporate directory is displayed Select the MyDir softkey Select the Line Function button beside the number that you want to dial The information associated with the entry is displayed 4 To place the call perform one of the following actions e Pick up the handset e Press the Speaker button e Press the Headset button Adding an Entry
133. want to retrieve and or play voicemail when you are off site or at another extension simply call your telephone extension and when the Voicemail Application answers the call press the key on the dialpad during the greeting You will be prompted for your voicemail password before you can access Voicemail options 58 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Retrieving Voicemail Messages You can arrange to have a voicemail message sent to you as an email attachment For more information see Email Notification of Voicemail on page 92 Retrieving Voicemail Messages When someone leaves you a Voicemail message the Message Waiting indicator flashes red In addition a count of the number of new Voicemail messages waiting to be played is displayed intermittently in the display area Note To retrieve Voicemail you are prompted to enter a password Your Voicemail password is the same as your password for accessing user options initially this password is 12345 When you change the password for accessing user options the Voicemail password is updated at the same time To play a Voicemail message 1 Select the VMail softkey 2 Using the keys on the dialpad enter your Voicemail password and then select the Done softkey 3 Select the Line Function button beside the entry that you want to play The entry at the top of the list number 1 corresponds to the most recently received message Infor
134. y the previous menu or press the Phone Exit button to clear the display area To forward all calls to a directory number 1 oN Par WO PD Select the CFwd softkey Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Chg softkey Select Directory on the Fwd All Calls To menu or press 2 on the dialpad If you want to switch to your Personal directory select the MyDir softkey Select the Line Function button beside the number to which calls will be forwarded Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area To forward all calls to the number you specify of A Select the CFwd softkey Select All Calls on the Call Forwarding menu or press 1 on the dialpad Select the Chg softkey Select Dialed on the Fwd All Calls To menu or dial 3 on the dialpad Using the dialpad enter the number to which calls will be forwarded If the call will be forwarded to a PSTN number include the 9 prefix If the call will be forwarded to a SIP network number include the 8 prefix Select the Next softkey Select the Save softkey Select the Exit softkey to display the previous menu or press the Phone Exit button to clear the display area 48 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Forwarding Calls To disable the forwarding of all calls 1 gt WN
135. ys call forwarding do not disturb and Speed Dial options Modifying Call Forwarding Option Settings Clicking Change in the Call Forwarding dialog box enables you to modify call forwarding option settings 100 Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 Options on the Home Page For general information about this feature see Setting up Call Forwarding on page 72 Call Forwarding Edit Call Forwarding C Enable Forward All Calls To voicemail Corp Dir Jones Rae 200 Personal Dir Dialed IZ Enable Forward after 3 Y Rings to Voicemail O Corp Dir Jones Rae 200 x Personal Dir O Dialed Enabling Disabling the Do Not Disturb Feature Clicking Change in the Do Not Disturb DND dialog box enables you to select the Enable Do Not Disturb option For general information about this feature see Enabling Disabling the Do Not Disturb Feature on page 86 Do No Disturb DND Edit DND Enable Do Not Disturb Avaya one X Quick Edition Release 2 0 0 Telephone User Guide July 2006 101 Chapter 10 Web based Telephone Options Viewing and Modifying Speed Dial Assignments Clicking a dotted square in the Speed Dial dialog box displays the name and extension or external telephone number that has been assigned to a Speed Dial button For general information about this feature see Adding and Selecting Speed Dial Entries on pa

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