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1. 5 130 Transferring a dedicated link line o 131 Chapter 9 Assisting an Active Conference 133 Managing active conferences 000 eee eee ee eee 134 Responding to help requests 2 o o o o 134 Additional information on providing help 135 Viewing Conference Details lt lt ee 136 Modifying conference information using Conference Details 136 Conducting a participant Search 2 2 4 139 Modifying participant information ee 140 Listening to auditing aconference 0 2 0 ee 4 141 Speaking to the entire conference eens 141 Sending messages to other operators using Chat 141 Sending messages to operators or moderators using the Conference Viewer 142 Adding a note to a conference report 142 About subconferences o n 143 6 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 How tracks subconference activity Starting or joining subconferences Chapter 10 Using the Listening Commands Overview of listening Additional information on listening commands Listening to specific lines Listening to all lines in
2. 2 2 TE External digital recording overview 86 digital recording reserving lines for 182 F Fail over messages displayed 35 FastDial Blast command aoo a 203 Gals a di a o ce a Pa 107 description of a oa a oa a a a 98 203 description of menuitems 196 Dial command a 203 Edit command a oaa aaa 203 Hold dial command 203 Starting line number 100 Fault command from Access submenu 200 command Line Menu 204 248 Bridge Talk 5 1 User s Guide Faulted line in Line Detail 81 lines additional information 155 number of lines displayed 37 Features clearing from conference 161 File menu description of o o 190 Filtered DNIS DDI Enterqueue 67 Find Conference function in Line Detail 76 Flex conference how to schedule 174 scheduling options 174 scheduling security passcode 172 FLT faulted line status 37 FTP exporting public keys 2 2 241 G Gain adding to conference voice levels 153 additional information oaoa aa 154 command in Conference submenu 201 Generate command report types 193 Get Next Enter additional information ON 70 description Of s s a ac
3. 107 in Fastdial dialogbox 101 Maximum Lines 250 Bridge Talk 5 1 User s Guide scheduling for maxNumOpers parameter in bridge properties Menu bar shortcut keys using Menu bar options Messages dae seas a ee ee annunciator 2 2 ee ee chat displayed by system fail over displayed sending to operators sending using Conference Viewer using default using Selected Midnight scheduling conferences spanning 24 hours scheduling Flex conferences spanning 24 hours Minutes per conference clearing statistics command in Purge submenu command on Display submenu report Menu bar Mode commands entering from keyboard description scheduling field no answer 141 142 104 104 174 177 Scan in Pending queue 67 Moderator code description scheduling field command from Access submenu command Line submenu hang up of conference line when muted muting by operator operator request unlock secured conference 49 setting up automatic BlastDial for Modifying a dial list Base linestatus conference in progress conference information dial list entries participant information without accessing the line MPC fail over messages Multiple Conference Window enabling multiple open windows Music adding music during FastDi
4. Line Details Close 3 Click Find 4 When one or more lines appear in the Find Conference list select the desired line 5 Choose one of the following options e Click Line Details to view the Line Detail dialog Note that the line is NOT accessed From this dialog You can modify line information and then transfer access hang up or fault the line Follow these steps to transfer a line a Enter a new conference room number in the Conference field b Click Place Transfer The Line Detail dialog closes e Clear search results using this procedure a Delete text in Search For box b Click Find 6 When finished searching click Close Meeting Exchange 5 1 Bridge Talk User Guide November 2008 139 Assisting an Active Conference Modifying participant information To modify participant information during a conference without accessing the line 1 From the Conference Room window select a participant s line 2 Right click and choose Details Line Detail 29 i x Caller Information Name Lucy Baker Play Stopx Company Newsday Phone 5552412244 Prompt Set English Caller ID Conference frechPubs4 PERSE Status Q amp APrio iy yy Hide Find Start Conf C Normal 5 ar Call type dial_in C Mute oi Network PSTN ISDN Moderator e F A Roster Access Hang Up Fault iransf Cancel Help Vv SS dX Tip A line modification indicator green line displays in
5. For more information see Table 41 which lists conference settings like accounting codes and moderator or conferee passcodes Table 46 which describes conference features such as start and end times and prompt sets 4 Click OK to save the profile Viv SK Tip Set up a separate conference for each desired scheduling profile Note To enable customized greetings based on the number dialed for the conference use dedicated telephone numbers and the Dialed Number Identification Service DNIS About Name Record Playback Participants or moderators can press 8 for example on their phones to hear a roster that includes the recorded names of all participants at any time during the conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 177 Scheduling a Conference Note Participants can stop the roll call at any time by pressing any key Table 44 describes how Name Record Playback NRP options interact with other conference feature settings Table 44 Name Record Playback option interaction Option Entry Exit Entry Exit Entry Exit Annunciator Press 8 Tones Off TonesOn Messages On message INDVL Silence Plays tone Plays Someone has Plays default Plays roll call entered left the message conference lt Name gt CONF Silence Plays tone Plays Someone has Plays default Plays roll call entered left the message to conference conference if moderator lt Name gt
6. OPER The system plays a recording to the operator You can see and hear caller information without accessing the line during the conference The Line Detail dialog displays Play and StopX buttons if the line is not accessed OFF Default The system does not play any NRP recording 2 Select OPER to activate the NRP Annunciator Browse button and click Browse to select a specific annunciator message for the scheduled conference Otherwise the system plays the default annunciator Message 179 To view how the NRP options interact with other feature settings see Table 44 supports non English languages for participant count and annunciator messages For more information see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 56800 Servers Op Help The system allows or blocks help requests on a per conference basis Available The settings are e ON Default When moderators or participants press 0 or 0 their lines appear in the Help Requests window e OFF When moderators or participants press 0 or 0 the system plays a user defined annunciator message such as Operator Assistance is not available 5 of 7 170 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Table 41 Scheduler fields continued Option Description PIN List If you select Conf PIN enter a PIN list name that is stored on the bridge Note that the system allow
7. Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware Products originally sold by Avaya and ultimately utilized by End User License Type s Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Software Units may be linked to a specifi
8. 201 IMNDIEAL ISE oia oca a 94 line indicator description 121 Op Talk button use of 124 pressing 1 during subconferences 146 Release button use of 126 Resume button use of 126 SESSIONS k et a ules ee ee ai 119 setting caller priority 80 starting Conference Viewer 122 R Reconnect command Linesubmenu 2 204 Record Playback additional information 170 setting up recording audio path 22 Recording analogo c oa a e a 87 conferences oa cosacos anani boos k 86 conferences chapter 85 placing a record channel 201 Index setting up audiopathfor 22 Regional setting time display 28 Release button operator help option 124 125 button questions during Q amp A 126 button use of in Line Detail dialog 81 command from Access submenu 200 on Close option in Line Detail dialog 81 Release on Close using Line Detail dialog with 81 Reports AOS a A A 193 adding aconferencenoteto 142 Conference Activity o 193 Conference Status 0 193 how values increment 162 line connecttimes 0 193 minutes perconference 193 operator status o 193 printing and vie
9. 95 IndialliSt e oo ae ka a a a a 95 option in BlastDial 96 Accounting code description scheduling field 166 ACS Automatic Conference Select command for in Display submenu 202 hunt group problems with 63 WINES i e 5 oe ee A he ects ee a ee 8 61 FEPOFt s sae aaa Gt 193 report menubar 193 Additional information on annunciator messages 54 applying gain 154 audio path aoa a a 21 BlasiDial 2 a e Sa aoe a E 106 clearing all features 161 conference lDS a 46 entry tones aooaa a a a 47 exittones o oo a 47 faulting a line 155 Get Next Enter a o 70 NE CHUNG e aia ino e a oe a 50 listeningcommands 148 lockig e o st oe Ge Wk a a a 48 manualdial aoe a aa a a a a 107 muting a line a a aa a 51 Name Record Playback 170 providing help 135 QBA a a e at ae a ee ss ar a cs ae 124 SECUN un AE a eit ea te ee 49 Administrator opening a telnet session 190 Index privilegesfor 204 19 Alarm messages displayed 35 Alarm messages aooaa aa 28 allowConfToolBarFocus parameter in bridge properties 222 AM scheduling start or end times Flex 177 scheduling start end times on demand 174 Analog music channel adding to confere
10. Name Transter 39 Virtual link T Back Help 3 Click on one of the following Access submenu commands Dial Displays the conference name and dials the telephone number of the accessed line Call type Shows whether the call is a dial in or dial out CO name Records the caller s company name Fault Makes the line unavailable to participants if a problem is detected Hangup Hangs up the accessed line Moderator Switches the moderator toggle on or off sol Switches the participant s audio toggle on or off Mane Identifies the person who is on the accessed ine Place Places callers into conferences Release Returns an accessed line back into the conference room roSter Lets you enter line information for dial in callers from a preset dial list Transfer Transfers a line to another extension within your company s phone system Virtual link Uses a participant line to link two systems Back Returns you to the tool bar Help Launches Bridge Talk Help 1 of 8 200 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Main tool bar overview Table 57 Main tool bar continued Menu Command Description Conference To add or change conference features E 1 Click Conference or press c if status line is green Conference The Conference submenu displays 2 Click on one of the follo
11. Table 41 Scheduler fields continued Option Description Dial List Associate a dial list that you can use to dial out during an attended conference Note that the system allows entry of dial list names up to eight alphanumeric or extended ASCII characters To assign a dial list to the conference 1 Click on the Dial List button to view the dial lists stored on the system 2 Select a dial list in the Dial List Navigator dialog 3 Click Edit to modify the dial list or designate moderators for the conference 4 Click Save 5 To cancel or close the Dial List Navigator dialog click Close or x ly Tip Make sure to enter enough lines in the Maximum Lines field to cover the dial list Vy For more information about dial lists see Chapter 6 Using Dial Lists and Dialing Out on page 91 Mode Choose one of the following scheduling modes e ATTENDED An operator places callers into the conference and remains available to participants and moderators for the duration of the conference e UNATTENDED Callers dial into the bridge and enter a passcode to join the conference that is managed by a moderator e ON DEMAND Callers dial into the bridge and enter a passcode to join the conference on a first come first served basis e FLEX Callers dial into the bridge and enter a passcode to join the reservationless conference which is managed by a leader Moderator Add a code up to 16 alphanumeric characters that a caller c
12. Using the Line Detail dialog When you access a line using the Line Detail dialog Bridge Talk displays your operator number in the Progress column of the Enter queue and unmutes the line so that you can speak to the caller A line modification indicator green line appears when an operator e Accesses a line out of a conference The line indicator displays in the conference room to show that the operator is viewing or modifying caller information as shown t5 iRoom 10 Prompt Set English TP 2 Entry Tone Exit Tone Gain a SecAllowed Polling Q amp A Print Detail am Name Conf Company Phone Caller ID Network Current 361 Matt Peters C10 Front Runner 5555 PSTMISDN Normal Normal e Clicks Caller Detail while a conference is in progress The indicator displays in the conference room to show that the operator is viewing or modifying caller information without accessing the line e Clicks Caller Detail during Polling and Q amp A sessions The indicator displays in the Conference Room and Polling or Q amp A windows For more information see Chapter 7 Conducting Polling and Q8A Sessions on page 109 Note The modification indicator will not prevent other operators from accessing or modifying the same line The indicator remains until the last operator closes the Line Detail dialog or when an operator right clicks on the line and chooses Clear Indicator from the submenu You can complete the Line Detail dialog
13. i Dial Access doldiline Music On Hold Dial ug gt Help Hang uf manual Y Dal Ext Close Figure notes 1 2 3 Select Dial List Select Conference Music 1 Analog or Digital Music 2 Digital Music 3 Digital Music 4 Digital Hold Dial List saves position in the dial list if you need to perform another task Manual dial out to a person who is not on the dial list Meeting Exchange 5 1 Bridge Talk User Guide November 2008 99 Using Dial Lists and Dialing Out 3 In the Select Conference field choose one of the following methods to place the participants Conference Name Description New To create a new conference Default 1 Select lt Next available gt in the Select Conference list 2 Bridge Talk displays the Conference Name dialog and prompts for a name for the conference 3 Enter the conference name up to 60 alphanumeric characters and click OK Note The system uses the default prompt set for the bridge Existing Choose an existing conference from the Select Conference list yAy PU Ao Tip The system uses the prompt set scheduled for the conference 4 You can optionally enter a line number that the system will use as a starting point for the dial out If you leave this field blank the system starts at line number 1 or first available 5 To add music to the conference a Select a music channel b Click Music On 6 Select a name in the Dial List Contents window
14. 181 NODO cee 20k al ae ea G 129 Undo Last Line Transfe 129 V View expanded schedule 185 line status keyto 192 menu description of 191 Past Conference reports 164 scheduled conferences 186 time intervals and reserved lines 185 Virtual link lines o 59 command from Access submenu 200 command from Line submenu 204 selecting in Line Detail 80 VLL See also virtual link lines Voice mail setting up multiple sessions impacton 23 path toggling on off 38 roster using during conferences 47 VoIP description of billing 81 W Windows changing Ul columns 40 Conference Navigator 28 modifying display 40 POMING cia E ae a ae ae a ee ee 110 FESIZING e s ie a oa a ew a a a a 40 SIZING gt amp oe hte Be ee Be oh Sk 40 November 2008 255 Index 256 Bridge Talk 5 1 User s Guide
15. Hold Line command 2 000 008 101 Hot keys for Line Detail dialog 83 for main tool bar 39 for Menu bar aoaaa 38 USING Aae ds a e e e a 199 Hunt group ACS potential problems with 63 workaround for link lines 2 2 55 ID command in Conference submenu 201 IDs setting conference 45 Indicator COTINO e do o oe ee eh a ee din TI of accessed line 71 of changes to caller details during polling 111 of changes to caller details during Q amp A 121 Individual help descriptionof 135 K Keyboard shortcut keyS o coa maoa e aa 37 Keys converting to OpenSSH format 241 exporting to bridge 241 Index L Language viewing prompt set from Line Details dialog Leader scheduling a conference Lecture additional information command in Conference submenu muted lines during polling 2 Line accessed line status audio quality Base status description 4 blast dialing call type inLinesubmenu clearing disconnected command flags lines as reconnected command for virtual link line command namingaline company name Line submenu Current status description
16. Using the information supplied by the Conference Scheduler the system automatically creates a conference when a caller is actually placed into the conference For information about using the Conference Scheduler see Appendix A Scheduling a Conference on page 165 Note Many customers use the separate Conference Reservation Server CRS to schedule conferences For these installations the Conference Scheduler is deactivated on Bridge Talk Schedule conferences using an external scheduling application such as External Passcode Validation EPV Note For solutions using EPV the Conference Schedule is deactivated on Bridge Talk 44 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Creating a new conference Naming a conference A conference name is an optional label up to 60 alphanumeric characters used to identify a conference in the Conference Navigator and in reports such as a Call Detail Record CDR Viv A Tip Ni O To prevent another operator from accidentally overwriting your conference room information make sure that you name your conference promptly To name a conference 1 In the Conference Navigator highlight a conference number that is not in use 2 Press Tab to move to the conference name field and enter a name for the conference for example Sales Mtg Conf Conf Name Conf ID Confirm Mod Code Conferee Music Sour 1 un Q 3 5 Off 6Allied Cor
17. an on going conference 179 description conference ID field 168 Flex conferences 174 for Auto Extend Duration 181 for Auto Extendofports 181 setting up profiles for Flex 174 setting up profiles for On demand or Flex 173 Search For field in Line Detail 76 Security additional information 49 command in Conference submenu 201 insubconferences 146 operator conference 49 passcode description scheduling field 172 requesting moderator to unlock conference 49 81 scheduling for aoaaa o 184 setting up secured connections admin software 235 Server failovermessage 35 Sessions PONING aiin a coco di dd o a a 110 111 polling ending 116 polling starting 110 Q amp A description of 119 Q amp A starting a a oa a a a 118 questions during Q amp A 123 Set 12 hour or 24 hour format 28 button on main tool bar 206 Nighttime command 62 Shortcut keys for Line Detail dialog 83 keys for main tool bar 39 keys forMenubar 38 Show All toggle description of Enter queue 28 toggle in DNIS DDI Enter queue 68 Show All Conferences in Line Detail ooo mio we 76 Show Fil
18. e Tone amp Message Sound a tone and play a voice message Hang up Select one of these options to end the conference Moderator e Choose ON to end the conference as soon as the moderator hangs up e Choose OFF to extend the conference after the moderator hangs up Default If the conference has more than one moderator this option disconnects all lines when the last moderator hangs up However moderators can press 98 to toggle the Hang up option on or off Ae a A X Tip Use Moderator hang up to ensure that all lines become immediately available for subsequent conferences and to avoid excessive charges to a moderator Maximum Enter the number of lines that you want to reserve for the conference The Lines system does not let you schedule more lines than are available unless overbooking is allowed on your system Default is 2 lines My A Tip Reserve a few extra lines for your conference to accommodate any dial out or external conference recording operations 2 of 4 182 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Table 46 Conference features continued Option Procedure Music Add music to a conference which mutes all lines Select one of these options e OFF Default The system does not play music before the conference starts For flex conferences the system places participants into the conference without the leader present e Choose the following musi
19. e Working with base and current line statuses e Using annunciator messages e Providing music for a conference e Linking conferences Meeting Exchange 5 1 Bridge Talk User Guide November 2008 43 Creating a Conference Creating a new conference You can create conferences immediately during a dial in or dial out procedure or you can schedule conferences ahead of time Table 10 describes the various ways of starting conferences Table 10 Methods of creating conferences Option Description FastDial or BlastDial Place Line Detail dialog Conference Scheduler External Conference Scheduler Choose Select Conference gt Next Available For more information on FastDial or BlastDial see Chapter 6 Using Dial Lists and Dialing Out on page 91 Place an incoming caller in a conference room that is not currently in use From the Line Detail dialog click Start Conf In the Start Conference dialog choose one of the following options 1 Enter the alphanumeric moderator or participant passcode in the Conference Passcode field 1 Enter the conference passcode and a reservation group number if available in the Res Group box For more information see About reservation groups on page 69 and Using the Start Conference option on page 78 These features will start a previously scheduled unattended or on demand conference immediately Schedule an attended unattended on demand or flex conference
20. indicator e True Displays the Line Modification indicator Displays the hours minutes and seconds since the line entered the queue Sets the path for the Advanced scheduler Note If you install the Advanced scheduler in a non default location and plan to book conferences through Meeting Exchange 5 1 using this scheduler change the path to match the non default location Shows or hides the Res Group box The settings are e False Hides the Line Modification indicator e True Displays the Line Modification indicator For more information see About reservation groups on page 69 and Using the Start Conference option on page 78 BTSched true True True Depends on selection True 7 of 10 228 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Customizing Bridge Talk Table 62 template xml file parameters continued Parameter Description Default Value resGroupDefault Populates Res Group box with a default 0 group such as 0 showTimelnHelpQueue Periodically updates Help Queue window true to show the length of time a line has been in the help queue statusTCPKeepAliveMsgWait The interval in seconds that Meeting 10 seconds Exchange 5 1 waits to receive a TCP status message after the statusTCPLastMsgInterval timer expires A CAUTION Modifying this value may affect Meeting Exchange 5 1 performance or connectivity to the bridge statusTCPLastMsgInte
21. priority in Q amp A 80 Note command in Conference submenu 201 Notes adding during a conference 142 numPromptSetLangs parameter in bridge properties 227 O On demand creating scheduling profiles 173 Index scheduling a conference call 173 Op Help Available scheduling option 170 Op Talk use of during Q amp A 124 OpenSSH format converting keys 241 format methods of creating 240 SSH1_RSA protocol 237 SSH2_DSA protocol 240 SSH2_RSA protocol 239 Operators adding channel to conference 37 auditingaconference 141 checking line audio quality 148 components of Ul window for 28 conference area o 49 conference connection tOo 37 conference room description of 29 deleting scheduling records 161 linking virtual lines 59 modifying caller information 140 muting moderator Line Detail 79 naming conferences 45 printing schedule information 187 PNIVIIEGES o ooa ae he Gls ee Ha ae ee a 19 report Menu bar 193 requesting moderator to unlock conference 49 81 scanning conferences 152 sending messages to 141 sending messages Conference Viewer
22. select a conference as shown Conference Listen x Conference Selection List 3 Line Number 30 Conferee Name 555555555555 Conference C2 Listen Line Selection Actions Next Line Hang Up Line Previous Line Mute Line Close Help 3 Under Line Listen List select a line in the conference 4 Under Listen Line Selection Actions choose one of the following options listed in Table 38 Table 38 Listen Line options Option Description Next Line Lets you listen to the next line Previous Line Lets you listen to the previous line Hang Up Line Use the hang up command only when absolutely necessary You cannot warn a participant that you are about to hang up the line when you are in listening mode Mute Line Mutes the line 5 Click Close when finished Listening to an auxiliary channel Listen to an auxiliary channel to debug and troubleshoot a music channel or a link line Meeting Exchange 5 1 Bridge Talk User Guide November 2008 151 Using the Listening Commands To listen to an auxiliary channel 1 Choose Line gt Listen gt Listen Aux from the menu bar 2 Under Channel type in the Listen Auxiliary Channels dialog select one of these options Option To listen to OPERATOR Operator channels MUSIC Music channels LINKCHAN Link channels RPCHAN Analog Record Playback channels 3 Click Next Line or Previous Line to navigate up or down in the
23. the line was dialed successfully Answer your telephone 4 Click OK in the Dial Status dialog and click Close in the Audio Path dialog 22 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Exiting from Bridge Talk Establishing multiple Bridge Talk sessions on different bridges You can set up several Bridge Talk sessions with a separate audio path on several bridges from a single PC with a multiple line telephone Note Avayarecommends that you dismantle any voice mail application on the telephone first To set up several Bridge Talk sessions using a multiple line telephone 1 Launch Bridge Talk session 1 on bridge X establish an audio path on the first extension and place the extension on hold 2 Launch Bridge Talk session 2 on bridge Y establish an audio path on the second extension and place the extension on hold 3 Continue setting up sessions following steps 1 and 2 For information on command line variables see Appendix C Predefining Login and Operator Information on page 209 Me ee A Tip For logging purposes Bridge Talk creates a separate log file for each Bridge Talk connection Each logged entry shows the login name the server IP and the current date Exiting from Bridge Talk As a Bridge Talk Operator you should always close down the Bridge Talk application at the end of your working day If you keep the Bridge Talk application open for prolonged periods of time Bridge Talk p
24. 1 of 2 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 39 Understanding the User Interface Table 9 Main tool bar shortcut keys continued Shortcut key To Retrieve the last line Activate the Update command Launch the Help Exit out of a command line BEE g 2 of 2 For more information on using the tool bar see Main tool bar overview on page 199 Modifying Bridge Talk windows You can modify many Bridge Talk visual properties to suit your preferences unless a system administrator has locked the console For more information on the locking feature see Lock and release of Bridge Talk areas on page 216 Changing the size of a window or a field You can change the size of most Bridge Talk windows or fields using the following standard Windows method 1 Move the cursor to an edge of the window or the heading of a field that you want to expand or contract The cursor changes from its default shape to a double headed arrow 2 Keep the left mouse button pressed down and move the cursor to a new position changing the border of the window Me A Tip Use this method to change the relative size of the conference information chat and alarm portions of the Conference Navigator 40 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Modifying Bridge Talk windows Displaying or hiding fields You can customize the Conference Navigator Enter queue or Pending que
25. 6 In the CV Chat dialog enter your message and click Send The CV Chat dialog displays your message in black text Adding a note to a conference report If you want to make notes during a conference you can enter a text message of up to 60 characters This note displays in the Conference Detail dialog and in conference reports To add a note during the conference 1 From the Conference Navigator select a conference 2 Click the right mouse button and select Details 3 In the Conference Detail dialog enter the text and click OK 142 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 About subconferences About subconferences Subconferences are small private conferences that take place during an unattended or flex conference Please note the following e Only moderators can secure subconferences e Moderators can move from one secured subconference to another e A conference can have up to nine subconferences However callers in one subconference cannot start a new subconference e Callers can move between subconferences by pressing 93 or 93 for flex call flow followed by a number from 1 to 9 e Callers can return to the main conference by pressing 93 or 93 followed by 0 e Moderators can return all participants in all subconferences to the main conference by pressing 93 or 93 followed by e The subconference ends when the last moderator or participant presses 93 or 93 plus a number that is no
26. Conference Status report 193 past conference reports 164 scheduled conferences information 187 Privileges for administrator related tasks 19 for operator related tasks 19 for scheduler related tasks 19 Profiles setting Up for Flex 174 setting up for On demand or Flex 173 Prompt Set description scheduling field 184 scheduling for 4 viewing selected language from Line Details dialog 74 viewing selected language of the participant 74 promptSetLang1 parameter in bridge properties 227 promptSetLang2 parameter in bridge properties 227 promptSetLang3 parameter in bridge properties 227 promptSetLang4 parameter in bridge properties 227 Protocols SSH1 RSA a cos d ao a a 237 SSH2 DSA oia re rs Br y a 240 SSH2RSA 1 0 239 Public keys exporting to bridge 241 Purge Call counts submenu command 205 description of o o 197 disconnect lines submenu command 205 Minutes per conference submenu command 205 Total Line Times command 205 puTTY SSH setting up a secured channel 235 Q Q amp A Question and Answer 118 additional information 124 Ask button 2 ee ee 125 command in Conference submenu
27. Guide November 2008 Note Overview of dialing out If you use Directly to Conf to place callers directly into the conference the system may not pause long enough to play an entire annunciator message By design the system moves a caller into the targeted user conference as soon as the system recognizes that the call was answered If there are connectivity issues between the caller and the system which prevent the system from automatically recognizing that the call was answered the caller can press any keypad digit to gain entry to the conference If there is a slight delay in connectivity the caller may hear a snippet of the annunciator message playing in the background To avoid this administrators can replace the assigned blast message with a silent message 338 a bit of silence Table 25 Default BlastDial messages Optional Access Message Code Setting Default Setting Message 242 Hello Your conference call is about to begin To join the conference please enter 1 on your touchtone keypad Thank you Optional Access Message 243 Hello Your conference call is about to Code begin To join the conference please enter your security code followed by the pound key Thank you Directly to Dialed line is placed directly into conference with no Conference message played For more information about messages see Using annunciator messages on page 53 6 Click Exclude to omit certain telephone numbers fr
28. Name Progress Company Phone Caller ID PIN Status 170 Wrong Nu Enter Music 191 Wrong Nu Enter Music 169Wrong Nu Enter Music 171 Wrong Nu Enter Music 172 Wrong Nu Enter Music 173 Wrong Nu Enter Music If a bridge brands incoming lines as DNIS Direct operators cannot place callers into the DNIS conference until the bridge places the first DNIS caller into the conference room which officially starts the conference This feature prevents operators from using DNIS reserved conference rooms DNIS Filter stores your DNIS DDI numbers from session to session However if your system administrator turns the short search feature off and changes the number of collected digits on a bridge you must reconfigure your DNIS Filter List For example ifthe bridge doubles the number of collected digits then you must update your DNIS digits from 5555 four to 03335555 eight and restart Bridge Talk 68 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of dialing in About reservation groups Participants can use duplicate passcodes on the system if all conferences within the same reservation group have a unique passcode See Table 13 for a brief overview on the configuration of reservation groups Table 13 Reservation group feature In Line Detail dialog Description Visible If the Res Group box is visible operators must enter a reservation group number along with a conference passcode to st
29. Polling J Save File As M Include Moderator Mute votes Close Online Help To provide help to participants during a polling session Digit Total Tag ojlo j ulolan s wn olojojololojojojo 1 From the Polling dialog click Help Line The bridge automatically accesses the line of the first participant who requested help 2 Click Release Line when you have finished assisting the participant The system returns the participant to the polling session Note You can access only those lines requesting help from the polled conference 114 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting polling sessions Saving or printing the polling results During a polling session Bridge Talk displays the tag digit vote total and how each participant voted Me ee SK Tip You cannot save the polling results of an unnamed conference to a file If a participant votes but hangs up before you display or save the results to a file the vote is not included in the total participants count However the tag digit totals and total responses do include the participants participation described in Table 27 Table 27 Saving or printing polling results Task Procedure Print the vote total that each tag To print the vote total digit received Individual 1 Click Print Results participant votes are not included 2 In the Print dialog select Summary 3 Enter optional des
30. Start a conference Enter the name or number of the conference Dial the entered telephone number Release the line Do one of the following e Search for a conference available only if you click the Find button to display the Find Conference feature e Fault available only if Find Conference is hidden Hang up the line Enter the caller s telephone number Use or hide the Find feature Choose the Release on Close option Enter the caller s name Enter the company name of the caller Place the caller into a conference Choose a Q amp A priority Default is Normal 1 of 2 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 83 Dialing In Table 17 Line Detail dialog shortcut keys continued Shortcut key Alt R Alt S Alt T Alt v Alt w Alt X Alt Y Alt 1 Alt 2 Alt 3 To Display the Roster List dialog Select a Base State line status Default is Normal Transfer the line to another conference Define the line as a virtual link line Display a list of all active conferences running on the bridge available only if you click the Find button to display the Find Conference feature Stop Name Record Playback NRP playback Identify what kind of line is in use for example dial in or ODO Enter optional caller information in the LineAux71 field Enter optional caller information in the LineAux2 field Enter optional caller informa
31. Table 62 template xml file parameters Parameter Description Default Value allowConftoolbarFocus Answer browser commandPort Enables focus on the Conference Room tool bar The settings are e True The spacebar can toggle the tool bar options on and off e False The spacebar cannot toggle the tool bar options on and off If set to true operators can set individual lines to answer or not answer for dial ins Defines the default browser for launching the Launch URL button in the Conference Detail dialog Note Do not change this setting Enables Meeting Exchange 5 1 to receive TCP status messages from the bridge A CAUTION Modifying this value may affect Meeting Exchange 5 1 connectivity to the bridge false false not hidden in Bridge Talk explorer exe 20002 1 of 10 222 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Customizing Bridge Talk Table 62 template xml file parameters continued Parameter Description Default Value commandPortSSL Integer Determines the command porton 20002 bridge when useSSL is true confColorNameStartsWithMatc Defines whether a color can be displayed false hing based on a partial match of the conference name confColorNameX Conference name piece of a conference yourConfName color pair Replace the X with a color pair Here number Replace YourConfNameHere with name of conference to which color is to be applied confCo
32. User Guide November 2008 Creating a new conference Additional information about entry and exit tones Entry and exit tones can be used singly or combined for example you can just use entry tones Here are some important reminders e Entry tone specific You can use entry tones for the entire duration of a conference or you can remove them at some point after a conference begins Moderators might ask you to introduce incoming participants after the entry tone sounds or remove entry tones after the first few minutes of a conference to avoid disruptions e Exit tone specific Check with the moderator before the conference begins to see whether an exit tone is desired You can remove exit tones at some point after a conference begins Conference specific entry or exit tones or messages can be set up when scheduling a conference For information see Defining conference features on page 181 For information about configuring the system for entry or exit tones and recorded messages see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Adding a voice roster If Name Record Playback is enabled moderators or participants can initiate a voice roster roll call of participants at any time during an unattended conference If the voice roster request is conference wide all conference participants can hear the roll call If the voice roster is individual only the requesting participant is
33. a polling session e Excluding certain lines from the vote count e Providing help to a participant e Saving or printing the polling results Excluding certain lines from the vote count By default all moderators and participants vote during a poll and the system includes all votes in the tag digit totals However you can exclude moderators and specific participants from voting To exclude moderators or certain participants from having their votes included in the totals 1 In the Polling dialog click Start Polling 2 Select the participants and moderators whose votes should not be tabulated 3 Click Mute Line The Current line status for each of these participants changes from Normal to Muted 4 Clear Include Moderator Mute Votes as shown The Moderator Mute Votes check box toggles on and off Providing help to a participant A participant can request help during a polling session by pressing 0 or 0 When Users request help they hear the annunciator message Please stand by for Operator help When this occurs Meeting Exchange 5 1 Bridge Talk User Guide November 2008 113 Conducting Polling and Q amp A Sessions Bridge Talk displays a check mark in the Help Req check box for that participant and highlights the line in yellow as shown Moderator Moderator _ Bob Johns Caller Detail Help Line Tag File Mute i lt unnamed gt y Print Results Save Results Save File Start
34. and click Dial Access If you do not need to dial an extension go to step 8 Viv _ Ke Tip Use Manual Dial to dial any telephone numbers that are not on the dial list 7 To dial an extension for a main number that you are dialing a Click Dial Ext b In the Dial Extension dialog enter the digits in the Phone Extension field and click Dial The bridge dials the number If you do not enter a telephone number a dialog displays prompting you to enter a number c Click Close 100 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of dialing out 8 Under Dial choose one or more options described in Table 24 Table 24 FastDial options Click To Dial Access Place Dial a line or re access a line placed on hold Place the caller into the conference The system places the caller into the conference displays an asterisk in the Status column and returns you to the Fastdial list Hold Line Hang up Music Music On Manual Display As Entered Hold Dial List Place the line on hold to allow you to perform other functions on Bridge Talk When you place a line on hold Bridge Talk displays the exclamation point symbol in the Status column Me a Ao Tip To re access the line that you placed on hold select the line and click Dial Access Hang up the line if the called party does not want to be placed in a conference or if no one answers Toggle music on or off e Clic
35. as Automatic Conference Select ACS which automatically places a caller directly into a conference without operator intervention or security codes ansWer Sets individual lines to Answer or No Answer When No Answer is enabled the system ignores incoming calls Call counts Shows the number of calls dialed on each line Line connect times Records the number of minutes each line was active Mins conf Tabulates the number of minutes for every person in an active conference For example if a conference includes ten participants for 20 minutes each the Minutes per Conference total is 10 x 20 or 200 Op stat Displays information on operators specifically which operators are logged in what conferences they are in and whether their talk path is on or off Total line times Shows the accumulated minutes for each line as well as the system time total 3 In the Report Line Information dialog make your selection and click View Report 4 Click Print to view or print the report Enter To access a line in the Enter queue that has dialed in but not yet placed into a conference 1 Click Enter or press e if status line is green 2 Speak with the caller and enter the appropriate information in the Line Detail dialog 3 Click Place 3 of 8 202 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Table 57 Main tool bar continued Main tool bar overview Description Menu Command Fas
36. by entering caller information such as the name company and telephone number as shown in Figure 3 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 71 Dialing In Figure 3 Line Detail dialog box Line Detail 26 Caller Information Name Teri Morse Company FrontPageRunner Phone 5552345 Dial Dial x LineAuxt o LineAux2 PromptSet Conference v LineAux3 Caller ID Passcode Conference 50 0 Hide Find Start co 0 Find Conference Search for Y Show All Conferences Show Conf Deta Cont Conf Name We Conf ID Confirm Mod Code 50 FmtPgRun ol E 51 0 52 0 e gt Base State O orar py Call type dial_out Network PSTNASDN C Normal C Mute c Moderator C Muted Mod Current State Normal 5109 2 V Release on Close Roster Release Hang Up Fault OK Cancel Help Figure notes Dial Extension Line Auxiliary fields Prompt Set Passcode read only Hide Find Conference Start Conference Show Conference Details Base line status Network type Current line status See OS oO BAN gt For a list of Line Detail dialog shortcut keys see Table 17 72 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog To enter information in the Line Detail dialog 1 Under Caller Information press Tab or click the mouse to fill in the optional information listed in Table 15 which is tr
37. by toggling Moderator Mute on or off For example in a lectured conference that includes several moderators you can mute all but one moderator e Save time by preparing a unique tag digit list file in advance or you can use an existing tag digit list and temporarily change the information e Prompt participants how to vote on a set of choices using the touchtone keypad on their telephones e Set up and then display voting options in the Polling dialog For polling instructions see the next section Starting a polling session on page 111 Viv SX Tip You can save or print the results when each individual poll ends For details see Saving or printing the polling results on page 115 110 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Starting a polling session Conducting polling sessions Once you have prepared for a polling session you can begin polling To start a polling session 1 From the Conference Room window title bar click Poll The Polling dialog displays 2 Click on a line and click Caller Detail to see and if enabled hear caller information without accessing the line An abbreviated Line Detail dialog displays Polling for conference 26 Front Runner xj Help R Talk Line Conf Current Base Name Vote m 3611026 Moderator Moderator TeriMorse 0 Ferrol m 362 C26 Normal Normal Bill Jones o Clear All Vote
38. caller is currently listening to Annunciator message 10 Company The caller s company name if available Caller ID The DNIS telephone number ANI CLI Phone The caller s telephone number if available Passcode You can view but not edit the moderator or participant code The system logs only the last entered passcode in the Call Detail Record CDR PIN The PIN code that the caller entered if any Network View the caller s line type such as PSTN ISDN Current Line status currently impacted by a feature like Lecture or an action like operator help Time in Queue Tracks the hours minutes and seconds that a line remains in the Enter queue If a line is accessed and then returned to the queue the system resets the time to zero System administrators can update timing using the timelnQueuelnterval parameter located in the Template xml file A Important Time in Queue may require frequent line updates from the conferencing server Therefore this field could significantly impact Bridge Talk response time if there is a large number of lines in the Enter Queue If you want to display Time in Queue an administrator can increase the timelnQueuelnterval value to improve responsiveness For details on Template xml file properties see Customizing Bridge Talk on page 219 Note If DNIS filtering is set the Enter queue includes a Show Filtered Show All toggle button If you click Show All the Enter queue displays all lines in Ent
39. column and highlights the line in yellow 124 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting Question and Answer Q amp A sessions To speak to a participant who requests help 1 In the Q amp A dialog select the line of a participant who requests help The system activates the Op Help button 2 Click Op Help 3 In the Operator Help dialog choose any of the help options shown in Table 31 Table 31 Participant help request options during Q amp A Click Description Access Choose one of the following Release e Access To access the line so you can speak privately with the participant e Release To release the line back into the conference and Op Talk To toggle your talk path on or off Note Only the participant can hear your comments Check to see if your talk path indicator is on or off in the Operator status bar 4 Click Close when finished Allowing participants to ask a question To allow participants to pose a question to the conference 1 In the Q amp A dialog select the line of a participant who wants to ask a question The system activates the Ask button 2 Click Ask The Ask dialog displays and Meeting Exchange 5 1 unmutes the line so the participant can ask a question to the conference 3 If a participant presses 1 1 and 0 0 to ask a question and get help regardless of the order do the following Note When Users request help they hear the annunciator messa
40. conference Participants can mute and unmute themselves using the 6 command e A muted moderator retains moderator status and can still use moderator based touchtone commands Moderators can mute and unmute themselves using the 6 command e Lecturing a conference will not automatically mute moderator lines However you can override the 6 command by toggling Moderator Mute on or off For example if a lectured conference includes several moderators you can mute all but one moderator Callers muted by an operator cannot unmute their lines X Tip Bridge Talk lists muted moderators between moderators and participants if an operator re sorts a conference room by Base line status To determine if lecture or moderator mute options are available as touchtone commands on your system see the system configuration printout or ask your administrator 50 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Creating a new conference Muting a line Participants and moderators can mute or unmute their lines during a conference To mute a line without accessing the line 1 Right click on the line in the conference room window 2 In the Line submenu click Mute The Mute option toggles on or off When operators select or clear Mute callers cannot alter their mute status using touchtone commands Additional information on muting a line Here are some important reminders Bridge Talk identifies muted lines in the conferen
41. dial list To Procedure Add a new Click Add Bridge Talk displays a new blank line at the bottom of entry the list Modify an Select the entry and then modify the fields that you want to existing entry change Delete an entry Select the entry and then click Remove 5 Click Save Overview of dialing out Use dial out when you want to call and place individuals into a conference either before a conference begins or during a conference In addition you can restrict dial outs using these features Meeting Exchange 5 1 Bridge Talk User Guide November 2008 97 Using Dial Lists and Dialing Out e Restrict Dialout A bridge can filter all dial outs using a utility customized by the system administrator For example the filtering process can block long distance calls Administrators can allow or prevent operators from dialing out specified numbers For more information contact Avaya Conferencing Support e Moderator Block Dialout On a per conference basis schedulers can allow or prevent moderators from using Auto Blast or Moderator Originator Dial Out ODO However this option does not affect operator functions See table entries Auto Blast or Block Dialout in Appendix A Scheduling a Conference Choose one of the dial out operations described in Table 23 Table 23 Types of dial out operations Type Description FastDial To dial out to individual participants using a previously created dial list When a parti
42. e e A AO TE AAA A e a 199 Appendix C Predefining Login and Operator Information 209 Creating a Bridge Talk shortcut e 210 Predefining login information o 211 Using a batek SETE ie a AAA 212 Appendix D Administrator Tasks ee 213 Predefining login information lt 214 Creating a customized Bridge Talk shortcut ees 214 SING a pateh SCP a a e Ee ee Pe AA So a 215 Lock and release of Bridge Talk areas 2 12 2 ee 216 Administrator and maintenance options 0008 ee eee 217 Setting lines per column in All Lines dialog box 218 Using the ACS UPN as 2 eG ek EA ew OER EG ew OU OLS BH ES 218 Customizing Bridge Talk 26456 ki a eo ee ee Ow ee ew 219 Overview of Template xml 2 2 et 219 8 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of btconfig xml Customizing Conference Room Colo Available Colors Color Coding Properties TS Lo ooosnssamoa ns 4 4 4 anos Customizing Secured Conference Color 00522 eee Customizing Locked Conference Col template xml File Values OF ooo Enabling and disabling Bridge Talk logging lt About Network Address Translation NAT mode lt lt Configuring NAT o
43. first caller is placed in the conference To determine if your system is configured for Automatic Conference ID see the system configuration printout or ask your administrator e The Conference ID will automatically be generated for any scheduled reservations This field must be manually entered for unscheduled attended conferences when Automatic Conference ID is set to OFF in System Configuration e f you schedule an unattended conference and do not specify a Conference ID number the system uses the Confirmation number as the Conference ID e You can assign an ID number to associate a conference with a cost center or customer identifier e For information about configuring or printing of CDRs and CODRs see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Setting entry or exit tones and messages An entry or exit tone or message is a tone or recorded voice message that participants hear whenever someone enters or leaves a conference Entry tones and exit tones have different sounds which let participants distinguish between someone entering or leaving the conference To set an entry or exit tone for a conference select Entry Tone or Exit Tone in the Conference Room window as shown Clear all Y Entry Tone Exit Tone Gain Clear all Entry Tone Exit Tone Gain Lecture The Entry or Exit Tone feature toggles on and off 46 Meeting Exchange 5 1 Bridge Talk
44. in a dial list since these characters are used by the system as flags The conference system masks converts the signs so they do not appear in the CDRs but preserves the correct moderator status 3 Click Add to add an entry to the list Bridge Talk adds a blank line to the bottom of the list new Dial List Name Frontrun d Optional Access Code 000000000 00 M Directly to con Conferee List Y Display As Entered Name Company Q amp A Priority Telephone i Tina Riordan 5551234 Jim Palmer 5552323 Teri James 5554431 Mike Jones 5556749 aaa Figure notes 1 Dial list name 2 Directly to Conf 3 Display As Entered Note Once you create a name you cannot change the position of the name in the dial list Meeting Exchange 5 1 Bridge Talk User Guide November 2008 93 Using Dial Lists and Dialing Out 4 Complete the following dial list line information listed in Table 19 Table 19 Dial list modifying line information Click To Name Enter a caller s name up to 20 alphanumeric characters that you want to include on the list Company Enter the name of the caller s company up to 20 alphanumeric characters Moderator Set up the caller as a Moderator otherwise leave the Moderator field blank Q amp A Priority Select the appropriate priority level from the shortcut menu e Top To give a caller priority over other callers during a Q amp A session e Excluded To prevent a
45. is secured a Conference is secured dialog displays When you click Yes the system plays a message to the moderator to remove security so that you can join the conference However you cannot join a secured conference until a moderator turns off security Additional information about security Here are some important reminders e A moderator must turn off security before conducting a Q amp A or polling session or asking for operator assistance e If an operator is present in a conference when a moderator turns on security the operator is moved to the operator conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 49 Creating a Conference Setting up a lectured conference A lectured conference mutes all lines except moderator lines Lecture prevents background noise from interfering with the conference and ensures that only the moderator s voice is heard To set up a lectured conference select Lecture in the conference room window as shown Gain Havas fv Lecture Lock iSecAllowed Polling 984 The Lecture feature toggles lecture on and off Additional information about lecture Here are some important reminders e You can apply Lecture before or during a conference e Moderators can apply Lecture by pressing 5 if enabled on the system e Muted participants can request operator help in a lectured conference When you access a line that requests help you temporarily remove the line from the
46. it records and associates with the line Bridge Talk displays lines that are in transition ODO Scan or CLPG in the Pending queue and then transfers them into the Enter queue to a conference room or hangs them up Operators can access a line from the Enter queue speak to the caller and place the line into a conference using the Line Detail dialog For instructions see Placing incoming lines into a conference on page 70 Note Make sure that the DNIS DDI digits are valid for the connecting bridge When the bridge is collecting digits lines display in SCAN mode in the Pending queue However DNIS filtering does not affect the Pending queue How the system routes DNIS DDI calls Depending upon the DNIS DDI system configuration a bridge collects digits entered by callers dialing into the bridge plays conference specific messages brands incoming lines with a conference or company name and places lines directly into the Enter queue Figure 2 Specifically the bridge matches the DNIS DDI digits to a Call Branding table and listed in ascending order by the system administrator Depending on the number of digits specified from 1 to 16 the bridge performs a Short Collection Search if activated from right to left Figure 2 Dial in process 5553 5554 pe gt ME 5557 Sales Mtg 5558 5559 Figure notes 1 Caller dials in 2 Bridge collects digits 3 Bridge matches digits
47. lecture To select a Base State 1 Under Base State select one of the following options described in Table 16 Base State C Normal Mute Moderator C Muted Mod Current State Normal Table 16 Base states in Line Detail dialog box Base State Description Normal A regular participant Mute A muted participant Moderator A moderator Muted Mod A muted moderator A muted moderator retains moderator status and can still use moderator based touchtone commands Note Moderators can mute and unmute themselves using the 6 command However you can override the 6 command by toggling Mute on or off Note that the Current State is a read only field that indicates if the line is e Currently impacted by a feature like lecture or an action like operator help e Not impacted 2 See the next section Selecting a Q amp A Priority Meeting Exchange 5 1 Bridge Talk User Guide November 2008 79 Dialing In Selecting a Q amp A Priority Question and Answer Q amp A sessions provide an orderly method of letting participants ask questions or make comments during a lecture or large conference To assign a Q amp A priority 1 Under Q amp A Priority select one of the following Q amp A To Top Place participants at the beginning of the queue in the order in which they pressed 1 or 1 Viv SX Tip Moderators always precede callers in the queue Normal Place participants after Top priority participants
48. line that was released back into a R conference or re access a line placed in the wrong Transfer Line conference Listen E E Operator Talk Find To locate a predefined line Audio Path X A E 3 7 En z Details To display the Line Detail dialog for a specified line Release To release an accessed line back into the originating conference Transfer To transfer a caller or link line into a conference Undo Last To return a line or group of lines to their original Line Transfer Listen Operator Talk Audio Path conference immediately after a line transfer To listen in on a caller line or an auxiliary line music channel to determine audio quality To toggle operator talk path on or off To establish an operator audio path 194 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conference menu Menu bar overview The Conference menu lists conference related commands Table 52 lists the commands Table 52 Conference menu Menu Command Description ET Audit To audit listen to a specific conference to determine New audio quality Deval New To create a new conference Help To access all lines in a conference that request help pre configured system option Record Playback Transfer i Details To view or modify information for a specific conference Hang up such as Name ID Lecture Lock Note or Prompt Set Polling To start a polling session Q amp A To start a Q amp A session Listen To list
49. lines See Hanging up lines on page 158 Moderator To designate a line as moderator mUte To toggle the listen mode on or off Name To populate the name field Reconnect To flag a line as reconnected when reconnected by the operator Virtual link To dial a participant line to link two systems Music To add music to a conference 1 Click Music or press m if status line is green 2 Enter a music channel that has been set up for your system M1 M4 a space and the conference room number 3 Press Enter To remove music from a conference 1 Click Music or press m if status line is green 2 Type r a space and the conference room number 3 Press Enter 5 of 8 204 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Main tool bar overview Table 57 Main tool bar continued Menu Command Description Options To record greetings listen to audio quality or exit from y Bridge Talk 1 Click Options or press o if status line is green Options The Options submenu displays AOS Exit Listen Scan scHeduler cOnf activity Print t Back Help E iator Chat 2 Click on one of the following Options submenu commands Annunciator To record and play back greetings that participants hear when they call into the system Chat To send messages to other operators on the system cOnf activity To display th
50. main phone number and the extension Meeting Exchange 5 1 Bridge Talk User Guide November 2008 77 Dialing In Using the Start Conference option If there is a caller waiting in the Enter queue you can start a scheduled unattended or on demand conference immediately by following these steps 1 Click on the Start Conf button 2 Enter the alphanumeric moderator or participant passcode in the Conference Passcode box 3 Enter an optional reservation group number in the Res Group box or accept the default Contact the system administrator for a list of conferences that are mapped to specified reservation groups Start Conference Conference Information Conference Code Note The Res Group box may or may not appear depending on the system configuration as defined in the Template xml file 4 Click OK If the passcode is valid the bridge finds the corresponding schedule and starts the conference or if the conference has already started finds the active conference Bridge Talk highlights the conference in the Find Conference area and activates the Place Transfer button so you can place the line into the conference 78 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog Selecting a Base State Base and Current are two line identifiers which help you keep track of a line s basic status as well as temporary status changes triggered by action based commands like Q amp A or
51. prior to recording 2 Choose Tools gt Annunciator from the menu bar 3 In the Annunciators dialog scroll up or down and select the number of the annunciator message that you want to record x Number Message Summary 100 This conference has been secured by the moderator and entry is not al 101 This conference has reached its maximum capacity Please contactthe m 102 No security code has been detected To obtain a security code pleas 103 Please Enter the Billing Code for this Conference followed by the po 104 The Billing Code entered for this Conference is 105 Press 1 to accept press 2 to change or press to cancel m 106 This conference will end when the last moderator hangs up 107 This conference will continue when the last moderator hangs up 109 This operation is currently not available Edit Text Playback Stop Close Help 4 Click Edit Text Meeting Exchange 5 1 Bridge Talk User Guide November 2008 53 Creating a Conference With the same annunciator message selected enter a summary of the message text Click Save Text and click Record In the Record window speak slowly and clearly into your headpiece Click Stop to finish the recording O 0 Y ODO Click Playback to review your recording The system stores the message in the default usr2 prompts Set1 messages file on the bridge Note that you can modify only the default annunciator prompt set usi
52. recording on page 89 e External Digital Recording Moderators leaders can dial out and record a conference digitally using an external recording device A Conference Record line appears in the conference room as shown Conference Room 3 4321flex Cross Ref 000311947837 2 Participants Polling Enabled i F Entry Tone Vv Exit Tone Gain Hang up Lock fv SecAllowed Polling Q amp A Print Detail Talk Line Name Conf Company Phone Caller ID PIN Status Network Q4 73 Conference Record C3 Muted PSTNASDN 361 Flex6458 c3 6458Flex Moderator PSTN ISDN A Important Do not tamper with or modify the properties of the Conference Record line External recordings are not stored on the bridge so you cannot play back a file through Bridge Talk Note If you record several segments of a conference the system saves the name of the last segment to the corresponding Conference Detail Report You can use up to four record playback combinations within a single conference e Analog record with digital record 86 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Creating an analog recording e Analog playback with digital record e Digital playback with analog record e Analog digital and external record vi Tip If desired you can record a conference using the analog or digital functions of Bridge Talk and an external recording device simultaneously Legal notification regarding conference
53. recordings In certain locations including the United States you are required by law to notify all participants when a conference call is being recorded To accomplish this you can e Notify participants individually before placing them into the conference e Notify participants in the annunciator message e Begin the conference by announcing that the conference call will be recorded Note When an external recording or Digital Record Playback DRP starts the system plays a message into the conference Creating an analog recording Analog recording is the process of recording to an analog device that is connected to a PBX utility You can insert an Analog recording channel into a conference room before participants call in Note that Analog channels are available only on S700 780 conference servers VV sd Tip Make sure that you establish a record playback audio path first If you did not set an audio path see Setting up auxiliary audio paths on page 21 To record a conference 1 Choose Conference gt Record Playback from the menu bar 2 In the Record Playback dialog click Record in the Analog area Meeting Exchange 5 1 Bridge Talk User Guide November 2008 87 Recording Conferences 3 In the Select Channel dialog select a channel number and click OK FA select Channel x Channel q OK Cancel Recording begins and the record button switches from gray to red 4 Press the Record Play button on yo
54. shown in Table 49 Table 49 File Menu Menu Command Description Session To start an administrator or maintenance session if you Session gt have administrative or maintenance based privileges Night Time associated with your sign in Open For more information on what system features you can access see Sign in privileges on page 19 Logout Exit Nighttime To make the system unavailable to any new callers but does not disturb conferences that are already active Open To open a new session Print Setup To set up print options Logout To log off as one user and log on again using a different sign in Exit To end the Bridge Talk session 190 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 View menu Menu bar overview The View menu displays or hides the Enter or Pending queues Help Requests queue and the tool bar You can view all lines on the system generate reports and launch the Conference Scheduler In addition there are docking options for the Conference Navigator Table 50 lists the available commands Table 50 View menu Menu Command Description Display Hide y Enter Queue Enter Queue v Pending Queue v Help Requests v ToolBar Conference Navigator gt Update All Lines Reports b Display Hide Pending Queue Conference Scheduler Continued Display Hide Help Requests Display Hide tool bar Conference Navigator Update To display lines that are
55. start the conference However the leader can press 2 to change several conference options before the conference starts After changing options the leader can press 1 to start the conference e Use special star commands Flex conferences require that leaders and participants use touchtone commands during the conference A leader can create control and end a conference call using these star commands Note An administrator must first set up flex conference profiles with reserved lines on each bridge that you plan to use For more information on configuring flex profiles on your system and to see a list of star commands see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers To schedule a flex conference 1 Under Conference Information select FLEX mode 2 For Conference Type specify a DAILY conference which includes the Weekend option For more information see Defining one time or recurring conferences on page 179 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 175 Scheduling a Conference 3 Select the desired flex settings described in Table 43 Table 43 Flex conference settings Option Description Accounting Code Similar to a Billing Code leaders can enter accounting codes using DTMF commands or a Web based interface This field appears in the leaders s CDR The settings are e ON The system prompts leaders to enter a code upon entering the conference e
56. subconference features e Table 37 to view optional subconference features Callers can use touchtone commands to start or join subconferences as described in Table 35 Table 35 Subconference touchtone commands Press To Description Start or join a After pressing 93 or 93 from a telephone keypad elof subconference callers can e Press a subconference number from 1 to 9 for example 937 If the caller presses the current subconference number the system ignores the command e Press 0 to return to the main conference e Press to escape e Moderators can press to move all participants in all subconferences back to the main conference after the system plays a warning message og gy For a detailed list of keypad commands for different call flows see Meeting Exchange 5 1 Administration and Maintenance Guide for the CS700 780 Servers or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers 144 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 About subconferences Subconferences may include preset main conference features listed in Table 36 Table 36 Inherited subconference features Main conference feature Effect on subconference Moderator Hang Up Billing Code prompt Entry Tones Exit Tones Auto Extend Duration Auto Extend Ports If Moderator Hang Up is turned on from the bridge the last moderator can end a subconference by pressing 930 or 930
57. the Conference Room window when an operator is viewing or modifying caller information However the indicator will not prevent other operators from accessing or modifying the same line 3 Change settings for the line as required Click OK Viv A Tip If NRP OPER is scheduled for the conference and the caller responded to the name prompt click Play to hear what the caller recorded StopX to stop the recording 140 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting a participant search Listening to auditing a conference You can use audit to listen in on a conference or speak to an entire conference To audit a conference 1 Choose Conference gt Audit from the menu bar 2 Enter the conference number and click OK Me ee A X Tip To use the listen and scan features to audit individual lines or entire conferences for audio quality see Chapter 10 Using the Listening Commands on page 147 Speaking to the entire conference To speak to all the participants in a conference 1 Select the conference from the Conference Navigator 2 Turn on your Operator talk path by choosing one of the following From the keyboard press Alt Spacebar From the menu bar choose Line gt Operator Talk Sending messages to other operators using Chat You can send messages to another operator or to all other operators The chat messages appear at the lower portion of the Conference Navigator
58. the Conference Room window right click on the line and select Details 2 In the Line Details dialog click Fault and click OK e To restore a single line 1 Choose Line gt Details from the menu bar 2 In the Line Detail dialog enter the line number and click OK 3 In the Line Detail dialog click Fault The system restores the line e To fault a range of lines 1 From the main tool bar choose Line 2 Select Fault and choose one of these options Entera range of sequential line numbers for example 3 12 Enter non sequential line numbers separated by a single space such as 6 8 1 5 3 Press Enter e To restore a range of lines repeat steps 1 3 in the previous procedure Note The Fault option toggles on or off 154 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Adding an audio prompt Additional information on faulting a line Here are some important reminders e You cannot access or hang up a faulted line To perform any function on a line that has been faulted first unfault the line e Calls coming in on faulted lines receive a busy signal or a ring no answer RNA depending on your system s configuration Adding an audio prompt The Continuous Beep audio prompt warns you that e Participants are in the Enter or Pending queues not only on arrival e Participants are in the Help Requests queue e Lines are in Disconnect Mode DC When enabled on the bridge you can select Continuous Beep fr
59. the conference number when starting the blast to assure that participants join the same conference vi AK Tip If you want to add a level of security by requiring the called parties to use a specific passcode to enter the conference be sure to specify that passcode when creating a new dial list See Creating a new dial list on page 93 To use BlastDial 1 Choose Fast Dial gt Blast from the menu bar Or Click the Fastdial button on the tool bar and click Blast 102 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of dialing out 2 In the Blast Dial dialog select a dial list from the Select Dial List field Blast Dial FrontRun xj Select Dial List Fronin Select Conference lt Next available Starting line Music f1 Annunciator Message Browse Status Exclude Name Company Moderator Q amp A Priority Te gt Tina Riordan Front Runner M 5551423 Jim Palmer Front Runner O 5552287 O Teri James Front Runner O 5559854 m Mike Jones Front Runner O 5558867 gt Blast Status ofthe line in conference CLPG blastis in progress M alast reBlast Next Music On Hang up Figure notes 1 Select Dial List 2 Select Conference 3 Music 1 Analog or Digital Music 2 Digital Music 3 Digital Music 4 Digital Blast reBlast redials participants me Meeting Exchange 5 1 Bridge Talk User Guide Display As Entered displays participants in a n
60. the menu bar 2 Select the task you want Administrator or Maintenance 3 Choose PuTTY SSH from the Console dialog and click OK as shown FA console Application Dialog xj Console Application You will see the Console Application dialog only once After you select a telnet application Meeting Exchange 5 1 stores your selection in the Template xml file for subsequent automatic access Meeting Exchange 5 1 Bridge Talk User Guide November 2008 241 Administrator Tasks Note OpenSSH is a third party product not licensed by or distributed through Avaya License for this product is available with the software For instructions on installing OpenSSH see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers To return to Bridge Talk Select Exit and press Enter The telnet or PUTTY application will close and relaunch Bridge Talk 242 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Index A Access description O sa a a acs a aE oa e ee 200 line hang Up aoaaa a 200 Access a line from a locked conference 48 in operator status line 3T in progress column Pending 71 indicator o o o cocco owo oa a a a aa 71 operator status 2 00048 37 to mute a noisy line 149 using line access shortcut 38 when line is disconnected 107 Access code Directly to Conf option
61. to return to the main conference However a main conference and its subconferences can share moderators so that the main conference does not end If Billing Code is turned on from the bridge a moderator in a subconference can view the current billing code of the main conference If Entry Tones Exit Tones are turned on from the bridge the system plays an entry tone when a participant re enters the main conference but not when a participant leaves the main conference to enter a subconference If Auto Extend Duration is turned on from the bridge Meeting Exchange 5 1 extends the main conference and the subconference If Auto Extend Ports is turned on from the bridge new participants must join the main conference first then they can press 93 or 93 followed by a subconference number from 1 to 9 to join a subconference Subconferences may also include optional conference features described in Table 37 Table 37 Optional subconference features Feature Effect in main conference Effect in subconference Roll call If Name Record Playback NRP is If NRP is selected the system plays a selected in the reservation the system roll call and participant count only plays a roll call and participant count If NRP is not chosen the system plays only a participant count only If NRP is not chosen the system plays a participant count only Note Note Main conference roll calls do not affect subconferences subconference
62. to establish a music audio path first For instructions see Setting up auxiliary audio paths on page 21 rA Adding an analog or digital music line Note Analog music is available only on the S7X0 conferencing platform For the S6X00 platform digital music channels are required If there is an external RCA jack installed on your S7X0 system participants can listen to music piped in from a radio tape recorder or CD player The system plays music from the M1 line in the Enter and Hold Conference queues You can use lines M1 4 to add music to individual conference rooms To place a music line into a conference 1 Choose Conference gt Details from the menu bar 2 In the Input dialog enter a conference number and click OK 3 Under Features in the Conference Detail dialog choose one of the following music options M1 M4 Me SS dX Tip Do not establish an audio path on the M1 channel An external music source is always mapped to M1 and cannot be hung up The music channels M1 M4 are defined by the system administrator as all digital or a combination one analog and three digital Check with your administrator to find out how the bridge is configured 4 Click OK Note the following e For attended conferences the operator manually turns off the music e For unattended and on demand conferences the system automatically turns off the music when the first moderator joins the conference Meeting Exchange 5 1
63. to stop Q amp A after you exit The system unmutes all participant lines except for any lines that you explicitly muted and ends the current Q amp A session No to allow Q amp A to continue if there are other operators currently running the same Q amp A session If you are the only active operator in the conference the Q amp A session ends Cancel to return to the Q amp A dialog 122 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting Question and Answer Q amp A sessions Assisting callers during a Q8A session You can respond to participants and moderators who ask for help during a Q amp A session in three ways e Moderator help For instructions see the next section Responding to moderators who request help e Participant help See Responding to participants who request help on page 124 e Participant questions during conference See Allowing participants to ask a question on page 125 Responding to moderators who request help When a moderator requests help during Q amp A the system displays check mark in the Help Req column and highlights the line in yellow Forza for conference 12 Front Runner J xj Current Company QA Priority Op Help Ask Caller Detail Retrieve Print Clear QBA Qty J0 Help Qty 1 Close Online Help To speak to a moderator privately 1 In the Q amp A dialog select the line of a moderator The system activates the
64. virtual link lines 59 Adding a dedicated link line 59 Removing a dedicated link line from a conference 60 Using virtual and dedicated link lines in a conference 60 Setting the system to handle calls automatically 61 Placing callers automatically in a specified conference 61 Setting lines to not answer incoming calls ee ee es 61 Setting the system to not answer incoming calls 62 Additional information on ACS 62 ieee es DINO WM e aasre ARRE A RARAS a RA HS 65 Overview of dialing Ms chai ec ee LADEN eA OE ES Le Ra OO 66 How the system routes DNIS DDI calls lt lt 66 4 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 When to use a filtered Enter queue Creating a Filtered DNIS DDI Enter queue About reservation groups Placing incoming lines into a conference Using the Line Detail dialog Using the Find Conference option in the Line Detail dialog Locating conferences using Find Conference Viewing conference information Assigning lines to conferences Assigning and placing lines into conferences Dialing a telephone number Using the Start Conference option Selecting a
65. votesof 113 code description scheduling field 168 FastDial dialing one ata time 107 NEIPING 3 24 ts ida ek es 113 134 modifying caller information 140 questions from o 118 119 questions from during Q amp A 123 voting inconferences 110 See also Callers or Participants Conference Activity display command Options submenu 205 report Menubar 193 Conference Detail dialog accessing modifying 136 adding MUSIC a aoa a 55 billing code display 136 cross reference display 136 global ID display 136 MENUITEM d aiara ds cda Seah Eon 195 Conference features Auto Extend Duration field 181 Auto Extend Ports setting 181 Code Duration field 181 Conference Viewer setting 181 End Time field o 181 Entry and Exit tones 182 Hang up moderator field 182 Maximum Lines setting 182 Music fiel s ce ea oe be a t 183 Prompt Setsetting 184 Security field a o 184 Start Time field a 183 Conference IDs additional information 46 description scheduling field 168 SEWING 204 dle ck te ee a eae Ee ee wl 45 Conference Name description scheduling field 168 C
66. which operators are logged in what conferences they are in and whether their talk path is on or off e Total Line Times To show the accumulated minutes total for each line as well as the system time total e Conference Status To list the participant lines as well as enabled and disabled features selected for the conference In addition this report includes Global Conference IDs Billing codes Auxiliary fields and Cross reference IDs e Conference Activity To display enabled and disabled features selected for the conference In addition this report lists Global Conference IDs Billing codes Auxiliary fields Cross reference IDs and all participants who were in the conference including their start and end times e Past Conference To provide conference reports CODR and CDRs for non current conferences See Printing past conference reports on page 164 To display the Conference Scheduler 3 of 3 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 193 Menu Bar and Main Tool Bar Line menu The Line menu lists line related commands as shown in Table 51 vi SK Tip A You can establish your audio path from this menu Table 51 Line menu Menu Command Description Access To display the Line Detail dialog for a specified line sesse cmne Enter To access the next available line in the Enter queue Help To access a line in the Help Requests queue Find z o Sais Retrieve To retrieve a
67. window Chat text writes to the operator transaction logs To send a message 1 From the menu bar click Tools gt Chat 2 In the Send to Selection field of the Chat Message dialog choose one of these options Option To send a message to Operator A specific operator Enter the operator number in the Operator Number field Global All operators Meeting Exchange 5 1 Bridge Talk User Guide November 2008 141 Assisting an Active Conference 3 Enter a message of up to 60 characters in the Message Entry field and click Send Bridge Talk displays the message in the Chat window For information on system messages see System Message and Chat area on page 35 Sending messages to operators or moderators using the Conference Viewer Use the Conference Viewer an optional Web based application to send chat messages to operators or moderators from the Conference Room or Q amp A window Note Make sure that you are not running a pop up blocking application To launch the Conference Viewer 1 Open the xml file in the Bridge Talk installation directory 2 Highlight CVServerPath to place it in edit mode 3 Replace http YourServerNameHere with IP address of the Conference Viewer server J Tip See your system administrator if you do not know the IP address 4 Save and close the xml file Bridge Talk closes and reopens automatically 5 In the Conference Room or Q amp A window click CV Chat
68. 0 seconds 5020 9 of 10 230 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Customizing Bridge Talk Table 62 template xml file parameters continued Parameter Description Default Value useSSL Determines if Bridge Talk connection to the true conferencing server will be encrypted Note If useSSL is set to true and BridgeTalk fails to establish an encrypted connection to the Bridge a non encrypted connection will then be attempted A similar retry occurs when useSSL is set to false A Important Set the value to false if you are using an S700 or 780 conferencing server windowLockDown Do not use false NA A ZTN Tip Lock the Workstation from Tools gt Options 10 of 10 Enabling and disabling Bridge Talk logging To turn on Bridge Talk logging 1 Go to Help gt About 2 Press CTRL t Runtime tracing has been enabled Each login will produce a separate file to facilitate troubleshooting issues The log files are identified by the login name and the server connection as shown in the example below kjh 135 35 42 34 log To turn on ModAPI debug logging 1 Go to Help gt About 2 Press CTRL d ModAPI debug logging has been enabled Meeting Exchange 5 1 Bridge Talk User Guide November 2008 231 Administrator Tasks vi Tip AS CTRL t and CTRL d are toggle commands 232 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 About Network A
69. 1 Understanding the User Interface Me A Tip You can also move a field from Available Properties to Visible Properties by double clicking on the field name Hiding a field To remove a field 1 Choose Tools gt Customize from the menu bar 2 Select a tab 3 In Visible Properties select the field that you want to remove from the selected window 4 Click Delete Bridge Talk moves the item to Available Properties which means that it does not display this field in the selected window Viv ASN Tip You can also move a field from Visible Properties to Available Properties by double clicking on the field name Changing the field order To change the current field order 1 Choose Tools gt Customize from the menu bar 2 Select a tab Be sure that the fields you want to display are in Visible Properties If you need to add or remove fields follow the procedures described in Displaying a field or Hiding a field earlier in this section 3 Select a field item in Visible Properties 4 Click one of the following to change the display order for this field Up arrow to move the field one place to the left Down arrow to move the field one place to the right As you click the Up or Down arrow Bridge Talk shows the current field order 42 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 3 Creating a Conference This chapter provides instructions on the following e Creating a new conference
70. 142 statistics for command on Display submenu 202 Status Dars a a e pto Bed ae ees Bn tt 29 talkkpath a o a a G 194 time sensitive assistance 36 voice path toggle on off 38 OPR operator connection status 37 Options annunciator submenucommand 205 Chatcommandinsubmenu 205 description of on tool bar 205 displaying Conference Activity 205 exiting application from Options submenu 205 Listen command in submenu 205 moderator lines displayed first 197 number of lines per column 197 opening multiple conference rooms 197 opening Scheduler from the tool bar 205 printing conference status submenu 205 Scan command in submenu 205 Out of service lines handling 154 Overbilling preventing using purge 160 Overbooking November 2008 251 Index in unattended conferences 182 P Parameters allowConfToolBarFocus 222 BIOWSEN iS amp i acres as Bs Ga a Ee Sate eo 222 commandPort 5050055 222 CVBIOWSED soe tl See Gk Ge 223 CVServerPath o 223 enableHangupButton 223 LineDetailDialogShowFindButton 225 maxNumOpers 2 2 ee ee ee es 225 NatConnection o 225 NatTcpBridgePort 226 NatTcpKeepAliveMSec 226 NatUdpBrid
71. 150 151 152 153 153 153 154 154 155 155 157 158 158 158 159 159 160 160 161 161 161 161 161 162 162 163 164 165 165 172 173 173 7 Scheduling a flex conference o 174 About Name Record Playback o 177 Defining one time or recurring conferences 179 Defining conference features 2 26 eee 181 Viewing or printing conference information eee 185 Using the View Schedule option 185 Using the View Expanded Schedule option lt lt 185 Viewing or modifying scheduled Conferences o 186 Printing scheduled conference information 187 Appendix B Menu Bar and Main Tool Bar 189 Menu bar overview ee 190 Using Men commands lt c 4 44204 eed Woe AAA 190 Fae MON o o oe a A ae ee EE ee Se e a 190 VIW Menu rra ee A RARA ew 191 GREMO dun a i ke har an Sth e aie ee ae ed Ge a a So se 194 Conference MENU cai eee oe OR Re ee ee a 195 FastDial MENU miseria ER we ke AA we 196 VOCIS MoM e o be Bk AAA A OE EO Re a 197 Windows MEN oce ce ee anaiena aa 198 Hein Men e e dd e e ti a a ee a As oe ae 198 Main tool bar Overview ee ee eee eee ee ee eee 199 Main tool bar shortcut keys 2 eee ee 199 Usmo the TASA o s 5 ada
72. 2 operator establishing pathfor 22 prompt in Enter or Pending 70 record playback establishing path for 22 setting paths multiple sessions 23 Audio conferencing system name intitle bar i aa o a 18 28 Audit a conference o 141 Auto blast description scheduling field 166 Auto Extend Duration conference duration when scheduling 181 insubconferences 145 scheduling for lt lt a a a a a soe a o 181 Auto Extend Ports insubconferences aoao 145 schedulingfor c scra aa doa o aaa 181 Automatic Conference Clear additional information on 161 ID ee aa h a a a a a GOR paa E 46 AUTOVLL VLL audio line global conferences description 34 Available Colors 2 a o 220 Available lines See also AVL AVL number of available lines on operator status bar 37 B Back command on Access submenu 200 Base line status description of 52 Beep audio prompt in Enter Pending queues 70 continuous o 155 Billing Code display in Conference Details dialog 136 TON VOIP vo a a eo the ge 81 insubconferences 145 Prompt scheduling field 167 Blast Annunciator scheduling field 167 command FastDialsubmenu 203 BlastDial accessinglines 106 additional info
73. 29 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 121 Conducting Polling and Q amp A Sessions Table 29 Q amp A dialog command buttons Button To Op Help Ask Caller Detail Retrieve Print Clear CV Chat Close Select a line and click Op Help to speak privately with participants or moderators who press 0 or 0 When Users request help they hear the annunciator message Please stand by for Operator help Select a line and click Ask when callers press 1 or 1 to ask a question to the entire conference Select a line and click Caller Detail to hear and update caller information without accessing the line Retrieve a line that was released back into a conference The system places the line at the end of the Q amp A queue Display print or save Q amp A questions or comments To print comments or questions 1 Click Print 2 Enter comments up to 76 characters Optional 3 Click OK 4 In the Q amp A Results dialog click Print Clear all lines from the Q amp A queue except for moderators and participants requesting help Start a Conference Viewer chat session For instructions on setting up Bridge Talk to use the Conference Viewer Chat see Sending messages to operators or moderators using the Conference Viewer on page 142 End the Q amp A session for the conference 6 When finished click Close 7 Choose one of the following options to end the Q amp A session Yes
74. 3 Select Workstation gt Unlock For information on setting the number of lines per column that appear in the View gt All Lines dialog see Setting lines per column in All Lines dialog box on page 218 Administrator and maintenance options If you have an administrator or maintenance level sign in you can configure several advanced Bridge Talk features as well as modify settings on the connecting bridge Table 60 describes advanced options that are available to Bridge Talk administrators Table 60 Administrator level features Option Description Set the number of lines per column in View gt All Lines dialog Set Automatic Conference Select ACS Lock or release Bridge Talk task areas View or modify settings on the connecting bridge through Bridge Talk Select the number of lines per column that you want displayed in the View gt All Lines dialog See Setting lines per column in All Lines dialog box on page 218 Automatically places a caller directly into a specified conference without operator intervention or security codes See Using the ACS option on page 218 Determines the size and location of the Help Enter or Pending queues and the Conference Room window See Lock and release of Bridge Talk areas on page 216 Access the system administrator software while Bridge Talk is running Meeting Exchange 5 1 Bridge Talk User Guide November 2008 217 Administrator Tasks Settin
75. 5390545318320336813150430357872048196 0562221091195590834930352938799995451059272960 5474260709654385900646800402916446795342842904 1264291622262882325716872972102707491455360422 4164579912058940562433342240027535537647098502 776593936643051323127940594863639 sshl rsa key 20030923 OpenSSH 1024371200219282166154179068441455452413787685 8419790133142585390545318320336813150430357872 0481960562221091195590834930352938799995451059 2729605474260709654385900646800402916446795342 84290412 64291622262882325716872972102707491455 36042241 64579912058940562433342240027535537647 098502776593936643051323127940594863639 To create an OpenSSH format for SSH1 RSA 1 Remove the specified key information for example ssh1 rsa key 20030923 2 Remove line breaks to create a single continuous line 3 Save and close the authorized_keys file Generating an SSH2 RSA or SSH2 DSA key To create public and private keys for SSH2 RSA or SSH2 DSA 1 From the Bridge Talk installation directory double click on puttygen exe Meeting Exchange 5 1 Bridge Talk User Guide November 2008 237 Administrator Tasks 2 In the PuTTY Key Generator dialog select the SSH2 RSA or SSH2 DSA option under Parameters as shown PuTTY Key Generator i aixi Eile Key Conversions Help MKey No key Actions Generate a public private key pa
76. 7 xyzzy bridge34 Viv SX Tip To login to a specified bridge using the next available operator enter c Program Files 3 4 Bridge Talk Bridge Talk exe login lt your username gt lt your password gt lt bridgename gt operator 0 If you want to disable the Scheduler add a spa line noscheduler For example enter c Program Files I ce then add the following to the end of the Bridge Talk exe noscheduler 10 Click Apply and OK to save the changes Using a batch script Use a batch script similar to the following c Program Files Bridge Talk exe operator 0 login m7 xyz bridge34 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 215 Administrator Tasks Lock and release of Bridge Talk areas An administrator can set and lock the size and location of key task areas to prevent an operator from customizing the Bridge Talk interface If an operator tries to move a locked window the window instantly reverts to its former position Table 59 describes what happens when your workstation is locked Table 59 Bridge Talk locked window attributes User Interface Area Operators Help Enter or Pending queues Chat Cannot customize minimize resize or close Conference Navigator and Conference these windows Room windows Conference Room Can open only one Conference Room window at a time View Menu commands Cannot access the Enter or Pending queues He
77. AVAYA Meeting Exchange 5 1 Bridge Talk User s Guide 04 602733 Issue 1 November 2008 O 2008 Avaya Inc All Rights Reserved Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing Avaya Inc can assume no liability for any errors Changes and corrections to the information in this document may be incorporated in future releases Documentation disclaimer Avaya Inc is not responsible for any modifications additions or deletions to the original published version of this Documentation unless such modifications additions or deletions were performed by Avaya Link disclaimer Avaya Inc is not responsible for the contents or reliability of any linked third party Web sites referenced elsewhere within this Documentation and Avaya does not necessarily endorse the products services or information described or offered within them We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT http support avaya com Licenselnfo GENERAL LICENSE TERMS IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS YOU MUST RETURN THE PRODUCT S TO THE POINT OF PURCHASE WITHIN TEN 10 DAYS OF DELIVERY FOR A REFUND OR CREDIT
78. Base State Selecting a Q amp A Priority Selecting additional line options Using a dial list to supply caller information Keyboard shortcut keys for the Line Detail dialog Chapter 5 Recording Conferences Overview of recording Types ofrecordings Legal notification regarding conference recordings Creating an analog recording Playing back an analog recording Creating a digital recording Playing back a digital recording Deleting a digital conference recording Chapter 6 Using Dial Lists and Dialing Out Working with diallists Creating a new dial list Modifying a dial list Changing entries in a dial list Overview of dialing out Using FastDial lt lt lt 0 lt 00 lt lt Using BlastDial oa 64 ed ae eee Additional information about Blast Dial Using a DNIS DDI Blast Dial Using manual one time dial Additional information about manual dial Meeting Exchange 5 1 Bridge Talk User Guide November 2008 67 67 69 70 71 76 76 76 76 77 77 78 79 80 80 82 83 85 86 86 87 87 88 89 89 90 91 92 93 96 97 97 98 102 106 106 107 107 5 Adding a delay in a dialing sequence 108 Chapter 7 Conduct
79. Bridge Talk User Guide November 2008 55 Creating a Conference e For flex conferences the system automatically turns off the music when the leader joins the conference Note When music is playing the Current status column in the conference room window changes to Music To remove music from a conference 1 From the Conference Navigator right click on the conference 2 Select Details 3 In the Music Source field select Off 4 Click OK Linking conferences Link lines are used to join several active conferences running on different conferencing servers bridges You can use a link line to dial in to or dial out from a bridge An operator assigned to a particular bridge adds the link line to the specific conference Me _ A X Tip Make sure that you establish a link line audio path first See Setting up auxiliary audio paths on page 21 Table 12 provides a brief comparison of the two types of link lines 56 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Table 12 Link line types Virtual Link Linking conferences Dedicated Link Select this link type if your bridge does not have a dedicated link line or if you want to link two or more conferences KAAS An additional link can be added at either end of the chain Unlimited number of lines Uses any participant line temporarily defined as a link line and then released Requires a revenue line Add link using Place command Remo
80. CING s a ae Ee rw a a oas eo aa a a 91 settingnoanswermode 62 CDR accounting code description scheduling field 166 caller information 73 passcode lastentered 33 phone number extension 77 VolP call data a oa o 81 Change Conf Opt description scheduling field 168 Channel placing to record aconference 201 setting up recording audio path 22 Chat area location on UI 35 command in Options submenu 205 messages displayed 28 messages howtosend 141 messages using Conference Viewer 142 Clear Indicator inLinesubmenu 4 T1 Clearing all features command button 201 all features from Conference Room 161 CLPG definitionof 106 features additional information 161 line modification indicator aooaa Tal Clock setting 12 hour or 24 hour 28 Code conferee description scheduling field 168 moderator description scheduling field 169 optional passcode 95 Code Duration scheduling for o o 181 CODR conference ID 45 conference minutes 160 conferencename 45 confirmation number 168 VolP call data 81 Color Coding Properties 220 Colors Customr
81. Channel Selection box 4 Click Close when finished Viv _ Sd Tip If you detect noise on an auxiliary Aux line you should remove the line from the conference To remove a link line see Removing a dedicated link line from a conference on page 60 Scanning conferences You can scan all conferences except secured on the entire bridge for a specified time interval 1 59 seconds Bridge Talk displays a message that you are in scan mode and the Conference Scan dialog displays the conference room number to which you are listening 34 Tip Use scan to quickly determine the sound quality in each individual conference To scan conferences 1 From the menu bar choose Conference gt Scan Inthe Conference Scan dialog select the conferences that you want to scan Click Apply The selected conferences are listed under Conference Listen List Select the number of seconds that you want to scan and click Set Click OK in the Scan Time dialog O a A o N 152 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Applying gain to a conference 7 Click Start Scan Or e From the main tool bar Click Options gt Scan Follow steps 2 7 in the menu bar procedure To stop the scan operation press any key Scanning multiple conferences Follow this Windows based procedure to listen to multiple conferences 1 Press Ctrl or Shift on your keyboard 2 Click on several conferences in the Conference Selection list of
82. Conference Scheduler menu bar choose View gt Print Options The Conference Scheduler displays the Print Options dialog Meeting Exchange 5 1 Bridge Talk User Guide November 2008 187 Scheduling a Conference 2 Choose one of the following options described in Table 48 Table 48 Printing scheduled conferences Click Procedure Print Schedule To print the total number of lines that have been reserved for a specific date or a range of dates 1 Click Print Schedule and click OK 2 In the Date Range dialog enter date criteria 3 Click Print to print the report 4 In the Print dialog click OK Print Expanded To print both the total number of lines that have been reserved Schedule and the number of available lines for a specific date or a range of dates 1 Select Print Expanded Schedule and click OK 2 Inthe Date Range dialog enter date criteria 3 Click Print to print the report 4 In the Print dialog click OK Print Conference To print the complete conference reservation for a specific conference to the default print device for your workstation 1 Choose Print Conference and click OK 2 In the Conference Search dialog enter search criteria to find the conference 3 In the confirmation dialog click one of the following Yes to view each matching conference in sequential order before printing The Scheduler displays each conference that matches your criteria No to print all matching conferences automa
83. Menu Bar and Main Tool Bar Windows menu The Windows menu lists commands for arranging multiple Bridge Talk windows described in Table 55 Table 55 Windows menu Menu Command Cascade To overlap all running windows in Bridge Talk Cascade 5 6 o Tile Horizontal Tile To arrange all running windows side by side Tile Vertical Horizontal Docked A Tile Vertical To arrange all running windows vertically Docked To place all running windows in the same position in Bridge Talk after reboot Help menu The Help menu provides Bridge Talk Help access as well as release and copyright information listed in Table 56 Table 56 Help menu Menu Command Topics To launch the Help e About To display Bridge Talk version release and copyright About 198 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Main tool bar overview Main tool bar overview The main tool bar includes all the commands in the menu bar but uses a command line format for entering commands from a keyboard You can activate tool bar commands by clicking on a command button or using shortcut keys Main tool bar shortcut keys Use shortcut keys to enter tool bar commands from the keyboard Bridge Talk displays a capitalized letter hot key in the button name You can activate the commands only if the Main status displays green Main The Main status displays green when the focus is on the tool bar If focus is
84. Moderators can press 91 to modify codes at any time during the conference To select an annunciator message for an automatic unattended BlastDial 1 Click Browse 2 Inthe Annunciator Messages dialog you can select one of the following options A message from the list and click Use Selected Message Use Default Message To select a specific annunciator message with the BlastDial use the default annunciator message 242 or 243 or use a customized annunciator message recorded for each conference ly Tip You cannot change the default Blast Annunciator when using a Scheduler only login vy You can block or permit moderator ODO on a per conference basis If Block Dialout is selected the bridge does not initiate dialing when the moderator tries to dial out during the conference The settings are e ON A moderator cannot dial out during the conference using either DTMF commands or Auto Blast e OFF Default A moderator can dial out during the conference 2 of 7 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 167 Scheduling a Conference Table 41 Scheduler fields continued Option Description Change Conf You can block or allow changes to flex conference options on a per Opt conference basis The settings are e ON Default A leader can press 1 to start the conference or 2 to modify conference options before the conference starts e OFF The system does not prompt the leader to press 1 t
85. November 2008 Starting Bridge Talk Additional information about operator audio path Here are some important reminders e Ifthe system does not establish an operator audio path successfully the Link Line Music Record Playback and operator number fields under Line remain unavailable If this occurs click Hang up in the Audio Path dialog and repeat steps 3 to 6 listed in Establishing an operator audio path on page 20 using a valid telephone number If an operator at another workstation cannot establish an audio path you can dial an operator channel remotely from your workstation once you have established your own audio path For example if you are logged in as 02 and set up an audio path for operator 4 the operator can log in as 04 with an active audio path channel Viv ASX Tip If you select another operator s line the Hang up button is made unavailable Setting up auxiliary audio paths You must establish a separate audio path for an auxiliary line such as music or analog record playback before you can add the line to a conference Viv _ A Tip Make sure that you have established your operator audio path first To set up an auxiliary audio path 1 From the menu bar choose Line gt Audio Path 2 Under Line click a non operator line option as shown xl Line Phone 5555 C Operator Link Line C Music Dial C Record Playback Link Line 1 ha Close Help Meeting Exchange 5 1 Bri
86. OFF Default Leaders do not enter a code Me A X Tip Leaders can enter up to 40 characters from a Web based interface Change Conf You can block or allow modification of flex conference options Opt on a per conference basis The settings are e ON Default A leader can press 1 to start the conference or 2 to modify conference options before the conference starts e OFF The system does not prompt the leader to press 1 to start the conference after the leader enters the Leader PIN The system automatically proceeds to the next step Conference Type Select DAILY which includes the Weekend option End Date Leave blank 1 of 2 176 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Table 43 Flex conference settings continued Option End Time Auto Extend Ports Auto Extend Duration Start Time Weekend Description Select 12 00 AM Use this end time to activate the schedule from midnight to midnight Auto Extend Ports is not supported in Flex conferences Auto Extend Duration is not supported in Flex conferences Select 12 00 AM Note that AM starts immediately after Midnight Note A 24 7 conference starts at 12 00 a m If you schedule a code duration for 60 minutes participants can only enter the conference from 12 00 a m to 1 00 a m Therefore set the Code Duration to either O duration off or 1440 1440 24 hours Select YES 2 of 2
87. OPER _ Silence Plays tone Plays Someone has Plays default Plays current to operator entered left the message or participant conference to allows browse count operator OFF Silence Plays tone Plays Someone has None Plays current entered left the participant conference count The sections that follow describe the how to set up on going conferences 178 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Defining one time or recurring conferences Use recurring options for scheduling conferences that occur once or as daily weekly or monthly conferences Table 45 describes the procedures for scheduling one time or on going conferences Table 45 Conference Scheduler date and time options Option Description DAILY Schedule a conference that occurs at the same time each day over a includes specified or indefinite time period The system books a conference for the Weekend same time for each day in the date range that you specify option To schedule a daily conference 1 Select DAILY for Conference Type 2 Choose a Weekend option NO to schedule the conference only Monday through Friday Default YES to schedule a conference seven days each week 3 In the Start Date field enter the date to schedule the first conference 4 In the End Date field enter the date to schedule the last conference 5 Select the conference mode for example ATTENDED or Note that the format c
88. Op Help button 2 Click Op Help The Operator Help dialog displays as shown in Figure 4 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 123 Conducting Polling and Q amp A Sessions Figure 4 Operator help dialog box operator Help xi operator Help xj Conferee Tina Riordan Conferee Tina Riordan Company Fast Runner Company Fast Runner kesi Q ume m Op Talk Close Op Talk Close Figure notes 1 Muted Moderator line 2 Moderator line 3 Choose any of the moderator help options listed in Table 30 Table 30 Moderator help request options during Q amp A Click Description Access Choose one of the following Release e Access To access the line so you can speak privately with the moderator The system deactivates the Mute button and turns on the operator s audio path e Release To release the line back into the conference NA A ZTN Tip You can toggle Mute on or off for the line or toggle your talk path on or off Mute Unmute To mute or unmute a moderator This button only displays when the line is a moderator Op Talk To toggle your talk path on or off e Click Op Talk to ensure that all participants can hear your comments Check to see if your talk path indicator is on or off in the Operator status bar 4 Click Close when finished Responding to participants who request help If a participant requests help the system displays a check mark in the Help Req
89. The language identified by the number 2 used in Prompt Set For example enter German The language identified by the number 3 used in Prompt Set such as Portuguese The language identified by the number 4 used in Prompt Set such as French Note The maximum is 20 languages Sets the maximum number of seconds allowed for any action such as search or purge before the bridge drops the connection to the Scheduler Note The schapi_ timer C parameter only appears after you open and close the Scheduler and then exit Meeting Exchange S i A CAUTION Modifying this value may affect Meeting Exchange 5 1 performance or connectivity to the bridge 3 English 600 seconds 6 of 10 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 227 Administrator Tasks Table 62 template xml file parameters continued Parameter Description Default Value schedulerApp Ni ZTN Tip Do not change setting Ni schedulerNoPrompt l Vy AY Tip Do not change setting showLineModifylndicator showTimelnHelpQueue SSchedPath showResGroup Sets the type of scheduler used The options are e BTSched Classic Displays or hides the Scheduler Selection dialog The settings are e False Hides the dialog Bridge Talk launches the scheduler defined in the schedulerApp parameter Sets the Line Modification Indicator The settings are e False Hides the Line Modification
90. US ns a cos rd rr ede tate 37 Enter command description of 202 using keyboard shortcut 38 Enter queue audio promptheardin 70 November 2008 247 Index continuous beep 185 DNIS DDI filtered 2 2 67 DNIS DDI number of callers 2 37 DNIS DDI using Show All toggle 68 DNIS DDI using Show Filtered toggle 68 number of callers 37 Show All toggle description of Enter queue 28 Show Filtered button description of 28 Time inQueue 2 2 ee 33 Entry Tone Exit Tone scheduling for o 182 Enty tones aoc oe a sees s waa A 46 additional information 47 command for Conference submenu 201 in subconferences aoao 145 scheduling for oaoa a o 182 EPV overview creating new conferences 44 Excluding in Dial list Q amp A priority 2 ee 94 in Line Detail Q amp A priority 2 80 votes during poll 113 Exit application from Options submenu 205 Exit tones additional information 47 command in Conference submenu 201 insubconferences 0 145 schedulingfor s cs a eos e o a oio a a o 182 Exporting public keys oao a 241 Extension dialing during Fast Dial 2 100 dialing during Manual Dial 2 107 dialing from Line Detail
91. a conference Listening to an auxiliary channel Scanning conferences Scanning multiple conferences Specifying a scanning interval Applying gain to a conference Additional information about gain Faulting a line Additional information on faulting a line aaau Adding an audio prompt Chapter 11 Performing Post Conference Tasks 2 005 ee Overview of post conference tasks Hanging up lines Hanging up a conference Clearing conference information Clearing call counts Clearing disconnected lines Clearing minutes per conference statistics Clearing total time statistics Clearing all features from a conference o eee 4 Additional information about clearing all features Deleting expired reservations Deleting reservation Working with status information and reports eee Types of reports Printing or viewing a conference status report Printing past conference reports Appendix A Scheduling a Conference Overview of the Conference Scheduler Scheduling an attended conference Scheduling an unattended conference Scheduling an on demand conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 143 144 147 148 148 149
92. a gt Bridge Talk from the desktop Windows The lt Bridge Talk install path gt for example Explorer C Program Files Avaya Bridge Talk setup exe and double click on the Bridge Talk executable 2 In the Sign In field enter your sign in name for example andrew 3 In the Password field enter your password 4 In the Bridge field enter an audioconferencing system name or IP address such as sales555 or 12 12 12 12 5 In the Operator field enter the operator station number that you want or select Next Available to allow the system to automatically assign the operator number Viv NI Tip You can type a number over Next Available if you want to enter a particular operator number that is not listed 6 Click OK If the logon is successful the Bridge Talk splash screen displays Ifthe logon is unsuccessful Bridge Talk displays an error message An unsuccessful logon might be due to any of the following reasons You entered an invalid sign in or password You entered an operator number or sign in that is currently in use Your network connection was lost and the system is not receiving channel information You tried to connect to a bridge that is not compatible with Bridge Talk 5 1 The audioconferencing system is offline For more information on sign ins see the next section Sign in privileges 18 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Starting Bridge Talk Sign i
93. acked in the Call Detail Record CDR Table 15 Caller information in the Line Detail dialog box Information Description Name The first and last names of the caller up to 20 alphanumeric characters Company The company name of the caller up to 20 alphanumeric characters Phone The caller s telephone number up to 40 alphanumeric characters LineAux1 Optional caller information up to 60 alphanumeric characters such as the caller s E mail address LineAux2 Optional caller information up to 60 alphanumeric characters LineAux3 Optional caller information up to 60 alphanumeric characters Caller ID A telephone number automatically displays if caller ID is available on an incoming line This information is non editable Conference The name up to 60 alphanumeric characters or number of the conference in which you want to place the caller 1 of 3 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 73 Dialing In Table 15 Caller information in the Line Detail dialog box continued Information Description Prompt Set The system plays private messages to participants in their own language Note that Bridge Talk can list up to 20 prompt sets if configured on the system Some participants may dial a DNIS based number to preselect a language which displays in the Prompt Set box For more information on DNIS see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Serv
94. age as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to securityalerts avaya com For additional support telephone numbers see the Avaya Web site http www avaya com support Trademarks Avaya and the Avaya logo are registered trademarks of Avaya Inc in the United States of America and other jurisdictions Unless otherwise provided in this Documentation marks identified by 6 TM and SM are registered marks trademarks and service marks respectively of Avaya Inc All other trademarks are the property of their respective owners Documentation For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents Prefac oo bee Sh eK e se SS Intended audience Related documents Conventions 4 Contacting Avaya Technical Specifications Chapter 1 Getting Started Pre installation procedures Installing Bridge Talk Uninstalli
95. al adding to conference description of main tool bar in BlastDial scheduling for 81 106 setting up audio pathfor 22 turning on or off manually 204 Mute lines additional information 51 moderator by operator 79 participant command from Access submenu 200 toggle command Line submenu 204 N Name command Conference submenu 201 command from Access submenu 200 command Linesubmenu 204 description scheduling field 170 Name Record Playback additional information 170 participantcount 4 184 Naming a conferences cos ea a ta sii ee 45 NAT configuring workstations 234 NatConnection parameter in bridge properties 225 NatTcpBridgePort parameter in bridge properties 226 NatTcpKeepAliveMSec parameter in bridge properties 226 NatUdpBridgePort parameter in bridge properties 226 NatUdpKeepAliveMSec parameter in bridge properties 226 Network Address Translation NAT configuring workstations 233 Next accessing lines during BlastDial 106 Nighttime command 62 No answer PODOMMS eso see e eld do a Be Bs cd Ge ds th A 193 SONO ica ee ee A ee 62 setting individual lines 202 Normal priority in dial list 94
96. al Conference IDs Billing codes Auxiliary fields Cross reference IDs and all participants who were in the conference including their start and end times Includes Conference Detail Record CODR information for non current conferences See Printing past conference reports on page 164 2 of 2 Note Meeting Exchange 5 1 records the time that you print the report on your PC not the time that the conference takes place on a remote bridge Printing or viewing a conference status report To print or view a conference status report 1 Choose View gt Reports from the menu bar 2 Select Conference Status Bridge Talk opens the Conference Status Report dialog 3 Enter the conference number for which you want to print a report and click View 4 Click Print to print the report Meeting Exchange 5 1 Bridge Talk User Guide November 2008 163 Performing Post Conference Tasks Printing past conference reports Similar in content to Conference Activity reports Past Conference Reports display data for non current conferences You can search for past conferences by entering the date Note that Meeting Exchange 5 1 truncates the Conference Name and Conference ID to 12 characters for conferences booked with the Scheduler To search for past conferences 1 Choose View gt Reports from the menu bar 2 Select Past Conferences 3 In the Past Conference Reports dialog select a conference date and click OK 4 Bro
97. alized settings Start Date Enter the date that you want to start the conference in mm dd yy format Note that the format changes based on the localized settings Viv _ AK Tip If you leave the Start Date field blank the system schedules the conference for the first day and time that meets your other scheduling criteria End Date Enter the date that you want to end the conference in mm dd yy format vV Ay Tip If you want to schedule the conference for an indefinite period leave the End Date field blank 20f2 180 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Defining conference features Under Conference Features choose from the conference settings listed in Table 46 Table 46 Conference features Option Procedure Auto Extend Duration Auto Extend Ports Code Duration Choose one of these options e Select ON to extend the conference beyond the end time if scheduled ports and security codes are available in the next 25 minutes and this feature is configured on the connecting bridge Default Just before the conference is scheduled to end the system plays a Your conference will be extended 25 minutes message e Select OFF to end the conference at the scheduled time Choose one of these options e Select ON to allow additional participants to enter a conference if ports are available for the duration of the conference and this feature
98. allers can request and receive operator help Normal Place the caller after Top priority participants in the order in which they pressed 1 or 1 Default Note If moderators use the Conference Viewer application to reorder caller priorities in a conference do not use Q amp A Priority The system will ignore any resetting of priorities through Meeting Exchange 5 1 Starting a Q amp A session During a Q amp A session a participant who wants to ask a question presses 1 or 1 on a touchtone telephone The system then places the participant in the Q amp A queue but the line remains muted When an operator selects a line and clicks Ask the operator allows a participant who has a question to speak to the conference Note Be sure to set caller priorities before starting a Q amp A session For instructions see Table 28 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 119 Conducting Polling and Q amp A Sessions To start a Q amp A session 1 From the Conference Room window click Q amp A The Q amp A dialog displays O 362010 Muted Amos Tangi Front Runner Top Op Help Caller Detail Retrieve Print Clear QBA Oly A Help Qty fo Cv Chat Close Online Help Vv 1 7 Tip When opened the Q amp A dialog remains prominent in Meeting Exchange 5 1 until you click Close therefore exit out of Q amp A before accessing other dialogues 2 Select a line and then click Caller Detail t
99. already on the tool bar press a hot key For example press a to view the Access command line Main The Main status displays red when the focus is not on the tool bar Click on any button to return the focus to the tool bar Using the tool bar To use the tool bar 1 Click on a command button One of the following options displays Command line text box for entering keyboard commands Or Submenu tool bar which is a set of subcommands specific to the chosen command If you click a button that has a set of subcommands Bridge Talk switches to the subcommand and displays submenu commands For more detailed descriptions see Table 57 My AX Tip Note that the status level text changes to Main plus the selected submenu Meeting Exchange 5 1 Bridge Talk User Guide November 2008 199 Menu Bar and Main Tool Bar 2 Enter information in the command line text box or click on a submenu button To cancel press Esc or click Back a on a submenu tool bar Table 57 describes the command line commands and how to use them Table 57 Main tool bar Menu Command Description Access To dial out change the status of a line or speak to a caller 1 Click Access or press a if status line is green 2 Enter the line number and press Enter The Access submenu displays D de di cO name Moderator Release gt Call type tS Dial A Fault Ep Hang up gt Place ZA roSter mUte Z
100. an input to join passcode the conference as a moderator Ne a AK Tip The moderator passcode must be different from the conferee passcode If the system is set for Automatic Security Codes this field is filled in automatically when the reservation is saved However you can change the code 4of7 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 169 Scheduling a Conference Table 41 Scheduler fields continued Option Description Name and Enter contact information or other pertinent information for the conference Telephone for example Optional e Contact Name up to 40 alphanumeric or extended ASCII characters e Telephone number up to 40 numeric or extended ASCII digits This information does appear in the Contact Name and Contact Telephone number fields in conference reports generated by a system administrator Name Record Use the NRP feature to schedule annunciator messages that prompt callers Playback to record their names and other relevant information when dialing into an NRP and unattended or on demand conference Caller Detail Caller Detail Schedule NRP for a conference to allow an operator to listen to a participant s recorded information without accessing the line To schedule a message 1 Select one of the following NRP settings INDVL The system plays a recording only to the individual CONF The system plays a recording to the conference if initiated by the moderator or leader
101. and plays Subconference lt x gt is secured a participant of another conference is trying to enter this subconference e lf the moderator presses 1 the system unlocks subconference lt x gt The participant hears Entry to subconference lt x gt is now allowed e Ifthe moderator presses star the system plays Sorry subconference lt x gt cannot be unlocked to the participant Moderators Moderators can move from one secured conference to another If the last or only moderator leaves a secured subconference participants can continue the secured meeting until the last participant hangs up or returns to the main conference 2 of 2 146 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 10 Using the Listening Commands This chapter describes the following e Overview of listening e Scanning conferences e Applying gain to a conference e Faulting a line e Adding an audio prompt Meeting Exchange 5 1 Bridge Talk User Guide November 2008 147 Using the Listening Commands Overview of listening The listening commands let you assess the audio quality of participant lines in a conference without disturbing the conference In addition you can mute or fault disruptive lines However you cannot listen to lines in a secured conference If you specify a range of lines in secured conferences the system plays music for these lines Unlike the Access Line c
102. art scheduled unattended or on demand conferences immediately Hidden Ifthe system administrator hides the Res Group box the system uses a default value that is defined in the Template xml file Note Administrators can set visibility and default values for the Reservation Group feature For more information see the showResGroup and resGroupDefault table entries in the Customizing Bridge Talk on page 219 See Using the Start Conference option on page 78 for instructions on using reservation groups to start unattended or on demand conferences Meeting Exchange 5 1 Bridge Talk User Guide November 2008 69 Dialing In Placing incoming lines into a conference When participants dial in their lines temporarily appear in the Enter or Pending queue Based on your system configuration you may hear an audio prompt one beep or a continuous beep alerting you that participants are in the Enter queue Before you can access a line speak to a caller and place the line into a conference you must first establish an audio path If you did not set an audio path see Establishing an operator audio path on page 20 To place the caller in a conference 1 Choose one of the following methods listed in Table 14 to access incoming lines Table 14 Methods of accessing a line To Access the next line Create a filtered Enter queue Select a line Click M Get Next Enter M Get Next Filtered Enter Double c
103. ating 5 Enter and confirm passphrase password Passphrases are optional 3 E Tip Jot down the passphrase to use as a SSH login to the bridge If you forget the password you will have to generate new keys However be aware of security issues when writing down passwords 6 Click on the Save public key button in the Actions panel to save the public key 7 Name the file putty pub_key and save the key in the Bridge Talk installation directory 236 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Setting up PuTTY SSH Note Contact your system administrator to install the putty pub_key file in the PuTTY SSH accounts folder There may be some minor format modifications required before installing the file 8 Click on the Save private key button in the Actions panel to save the private key 9 Name the file putty priv key and save the key in the Avaya Meeting Exchange 5 1 installation directory After the system administrator creates an authorized_keys file on the bridge you can export the public keys to the bridge into the authorized_keys file using FTP Table 64 displays the basic PUTTY format Note that you have to edit the PuTTY format to create the OpenSSH format which removes line breaks and specified key information as detailed in the following instructions Table 64 Basic PuTTY format Type Format PuTTY 1024 37 existing line break 1200219282166154179068441455452413787685841979 013314258
104. aying back the recording see the next section Playing back a digital recording on page 89 or Deleting a digital conference recording on page 90 Note The system assigns the letter D Digital plus an automatically selected channel number for the recording such as D1 or D22 The channel number displays in the Record Playback dialog Conference Room title bar and Conference Navigator if you include Record in the list of visible properties of the Customize User Interface dialog Playing back a digital recording You can play back an entire conference or part of a conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 89 Recording Conferences To play back a digital recording 1 In the Record Playback dialog click Play in the Digital area 2 In the Digital Play field select the file you want to play Note If you want the playback to begin at a specific point after the recording began enter the amount of time that you want to skip expressed in the number of minutes and seconds Note that the system increments in 8 second intervals For example if you enter 9 seconds the system skips 8 seconds if you enter 17 seconds the system skips 16 seconds Playback begins and the Play button switches from gray to green Note that all lines are in listen only mode 3 To stop the playback click Stop in the Digital box The playback stops and the Play button switches from green to gray Deleting a d
105. ber 2008 Customizing Bridge Talk Customizing Bridge Talk Each instance of Bridge Talk obtains its display and operating information from a Template xml file and btconfig xml file located in the Bridge Talk installation directory These xml files are available to Bridge Talk users with Administrator or Maintenance level privileges to customize conference room and other Bridge Talk attributes Global customizations can be made directly in the Template xml file Customizations are added to the btconfig xml file for a specific conferencing server Overview of Template xml Administrators can configure key Meeting Exchange 5 1 options on workstations from the Template xml file located in the Bridge Talk installation path Table 62 lists the Template xml parameters that can be customized l J Tip Working with Template xml and btconfig xml files requires a knowledge of editing tags using Extensible Markup Language xml For each Bridge Talk instance the application looks first at the btconfig xml file for the attributes configured for the specific conferencing server For any attributes not listed in the customized btconfig xml file the application obtains it information from the Template xml file A Important Administrators should exercise caution when resetting certain parameter values in an xml file as this may directly impact Meeting Exchange 5 1 performance or connectivity to the bridge Overview of btconfig xml Wh
106. ber 2008 Managing active conferences Additional information on providing help Depending on the system configuration you can use one of the methods of providing help described in Table 33 Table 33 Individual and conference wide help Type Description Individual help Bridge Talk displays the Line Detail dialog when you access a participant s line in the Help Requests queue The system temporarily removes the participant from the conference so that you can speak privately without disrupting the conference If enabled entry tones will play after you release the line back into the conference Conference wide help Bridge Talk displays the Conference Detail dialog when you access a conference in the Help Requests queue The system lets you enter the conference and speak to all of the participants Note The system cannot provide conference wide help to a secured conference Providing conference wide help in secured flex conferences When a participant requests conference wide help during a secured flex conference the system places the line in the Help Requests queue as individual help When the leader requests conference wide help the system plays a Conference is locked press 1 to unlock your conference message to the leader The leader has two choices e lfthe leader presses 1 the system unlocks the conference and places the conference in the Help Requests queue e lf the leader presses star the system
107. c identified Server Database License DL Customer may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same database Copyright Except where expressly stated otherwise the Product is protected by copyright and other laws respecting proprietary rights Unauthorized reproduction transfer and or use can be a criminal as well as a civil offense under the applicable law Third party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available on Avaya s web site at http support avaya com ThirdPartyLicense For full information please see the complete document Avaya Third Party Terms Document number 04 601558 To locate this document on the website simply go to http www avaya com support and search for the document number in the search box Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty langu
108. c channels if configured on the system M1 M4 Note the following e For attended conferences the operator manually turns off the music e For unattended and on demand conferences the system automatically turns off the music when the first moderator joins the conference e For flex conferences the system automatically turns off the music when the leader joins the conference My A Tip If Automatic Security Code Generation is turned off on the bridge be sure to add a moderator passcode which signals the bridge to stop playing music once the first moderator enters an unattended conference For more information on selecting a music channel see Providing music for a conference on page 55 Start Time Set the time that the conference begins The time you specify is the local time of the bridge Remember to adjust the time accordingly if you are calling from a different time zone 3 of 4 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 183 Scheduling a Conference Table 46 Conference features continued Option Procedure Prompt Set Specifies a prompt set for all conference wide annunciator messages The system plays all public conference messages in this language Default is English Note The system installed prompt sets are 1 English 2 Canadian French 3 French 4 Latin American Spanish 5 Spanish 6 German 7 Russian can list up to 20 prompt sets if configured on the system The sys
109. caller from asking questions during a Q amp A session e Normal Default To give a caller that same priority level as other callers Telephone Enter the person s telephone number in the field 5 To delete an entry select the entry and click Remove 6 To sort entries choose one of the following sort options under Conferee List Click Display As Entered to view the dial list in the order that you entered the names Clear Display As Entered to view the list in alphabetical order 94 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Working with dial lists 7 To use the dial list for a Blast Dial choose one of the following options in the Optional Access Code field listed in Table 20 Table 20 Optional access code options Choose To With access Enter a passcode in the field The called parties are required to codes enter a passcode up to 16 alphanumeric characters before they Blast Dial can join the conference setting Without access codes Blast Dial setting Directly to Conf Blast Dial setting Me A X Tip For Blast Dials you can use the same passcode for several conferences because the system places the participants directly into the specified conferences Leave the field blank if you want the called parties to enter the conference without a special passcode The called parties can enter the conference by pressing 1 unless the system is set up to place dialed participan
110. cancels conference wide help and the secured conference continues When a leader tries to secure a flex conference that is in the Help Requests queue the system plays a Your conference is in the help queue press 1 to lock your conference message The leader has two choices e lf the leader presses 1 the system removes the conference from the Help Requests queue and locks the conference e lf the leader presses star the conference remains in the Help Requests queue Meeting Exchange 5 1 Bridge Talk User Guide November 2008 135 Assisting an Active Conference Viewing Conference Details From the Conference Navigator you can view or modify conference details by accessing the Conference Detail dialog In addition you can view but not edit the Global ID Billing Code Mute All or Cross reference data displayed at the top of the dialog Table 34 describes the functions for each of these fields Table 34 Viewable Conference Details Feature Description Global ID optional The ID assigned to a conference active across multiple conferencing servers Billing Code optional Entered by moderator upon conference entry Mute All OFF ON A moderator mutes all other lines including other moderators via a DTMF command Muted callers can unmute their individual lines Cross Reference A unique number assigned to each conference instance based on room number date and the time the conference started Modify
111. ce room window Moderators and participants can mute and unmute their lines using the 6 command A muted moderator retains moderator status and can still use touchtone commands Operators can override self mute unmute at any time by toggling Mute on or off Moderator and participant mute is a configurable feature To see if this feature is enabled on your system ask your administrator Meeting Exchange 5 1 Bridge Talk User Guide November 2008 51 Creating a Conference Working with base and current line statuses Base and Current are two line identifiers which replace the single Status field in the Conference Room Enter and Pending queues Line Detail Q8A Polling and View All Lines dialog boxes These identifiers help you keep track of a line s basic status as well as temporary status changes triggered by action based commands like Q8A or lecture Table 11 provides an overview of the Base and Current statuses Table 11 Base and current line statuses Status State Description Base The states are A modifiable line status not influenced by a particular feature or action e Mute Base status options appear on submenu items e Normal for example when you right click on a line in the Conference Room window or View All Lines e Moderator dialog e Muted Moderator Note Participants and moderators can mute or unmute their lines during a conference However operators can override self mute unmute at any time When operators
112. cipant answers the phone place the person in the appropriate conference BlastDial To dial out to a list of pre programmed numbers As each participant answers the telephone the system automatically plays an annunciator message that provides conference instructions Manual To dial phone numbers from the Dial dialog that are not on your list or if one time you reached an automated system and must enter additional digits to dial out continue processing the call For more information on manual dialing see Using manual one time dial on page 107 Using FastDial 98 Using FastDial you can dial out to participants using a previously created dial list When the participant answers the phone place the person in the appropriate conference To dial out to participants using a dial list 1 Choose Fast Dial gt Dial from the menu bar Or Click the Fastdial button on the tool bar and click Dial Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of dialing out 2 In the Dial dialog select a dial list from the Select Dial List x Select Dial List FrontRun 2d Select Conference lt Next available Starting line Music Ko Status Name Company Moderator Q amp A Priority Te A123456789011121314 FrontRunner1 21314151 M 5551234 Brendan M 5555 Kate n 5255 Cassie O 5134 Michael O 5354 Matt O 5146 gt Dial Status in conference on hold V Display As Entered
113. conds E Tp NIN Visible after A CAUTION NatConnection Modifying this value may is set to true affect Meeting Exchange 5 1 connectivity to the bridge NatUdpBridgePort The NAT UDP status port used by the 20008 bridge ie NIN a Visible after A CAUTION NatConnection Modifying this value may is set to true affect Meeting Exchange 5 1 connectivity to the bridge NatUdpKeepAliveMSec The keep alive interval in milliseconds for 30000 Se yes Tip Visible after NatConnection is set to true the UDP session A CAUTION Modifying this value may affect Meeting Exchange 5 1 connectivity to the bridge milliseconds NightTime If set to true NightTime mode can be set false hidden from File gt Management noEnterQueueSelection If set to true requires operators to click Get false Next Enter button to access line 5 of 10 226 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Customizing Bridge Talk Table 62 template xml file parameters continued Parameter Description Default Value numConfRoomWindows numPromptSetLangs promptSetLang1 promptSetLang2 promptSetLang3 promptSetLang4 schapi_timer_C The number of conference rooms that can be opened simultaneously The number of languages used for Prompt Set The language identified by the number 1 used in Prompt Set Note Verify that each prompt set language you define is consistent across multiple bridges
114. criptive text and click OK Print the vote total that each tag To print individual votes and the vote total digit received and how each 4 Click Print Results individual voted 2 Select Complete in the Print dialog 3 Enter optional descriptive text and click OK Save the vote total that each tag To save the vote total to a file digit received to a file Individual 1 Click Save Results participant votes are not included 2 Select Summary in the Print dialog 3 Enter a filename and click OK Save the vote total that each tag To save individual votes and the vote total to a file digit received and how each 1 Click Save Results individual voted to a file 2 Select Complete in the Print dialog 3 Enter a filename and click OK Note The system automatically generates a polling name based on the conference name and date up to 60 alphanumeric characters for example Front Runner Monday Morning Meeting Jan08 The system stores the polling files in the lt bridge installation gt usr dcb dbase polprnts directory or another location specified in your btconfig xm1 file Therefore do not include a pathname with a slash when you save polling results Meeting Exchange 5 1 Bridge Talk User Guide November 2008 115 Conducting Polling and Q amp A Sessions Allowing a participant to change a vote If a participant asks to change a vote for example if the participant pressed the wrong digit you must first clear t
115. ct Line gt Release from the menu bar 2 of 2 2 Click one or more of the following related functions and then click Place Button To Roster Enter dial in caller information from a preset dial list that automatically fills in the Line Detail dialog Release Release an accessed line back to its previous location such as Access a conference or help queue The Release Access button toggles to release or access the line Note The Accessed Line field in the Operator status bar indicates what line you are accessing Hang Up Hang up the line Fault Fault the line For instructions on removing lines see Faulting a line on page 154 The system closes the Line Detail dialog and places the caller in the conference Note If the conference is secured a Conference is Secured dialog displays when you click Place Click Yes if you want the system to play a message to the moderator to remove security so that the participant can join the conference A participant cannot join a secured conference until the moderator turns off security 3 Proceed to the next section Using a dial list to supply caller information on page 82 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 81 Dialing In Using a dial list to supply caller information You can use a dial list roster to display caller information in the Line Detail dialog or if you need to dial out to participants on different dial lists If your company has several f
116. d documents This guide is designed for use with the following Meeting Exchange 5 1 documents e Meeting Exchange 5 1 Administration and Maintenance Guide for the CS700 780 Servers e Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers For information on using Meeting Exchange 5 1 see the Meeting Exchange 5 1 online help Y Tip Use Internet Explorer 6 0 with SP1 or later for optimum Meeting Exchange 5 1 online help performance A Important When connecting BridgeTalk to systems under heavy load the application may consume more CPU time on the client machine To improve performance disable the Statistics feature For more information see EnableLineStatusUpdates in Table 62 November 2008 11 Preface A Important On a typical Client machine running Windows with a 2 5GHz single CPU BridgeTalk can consume up to 40 of the CPU time with the statistics feature turned ON under heavy load The same application will consume roughly 20 of the same CPU with the statistics feature turned OFF Conventions Table 1 describes conventions commonly used in this book Table 1 Writing conventions Convention Indicates Choose Click Enter Keyname ASCII text Bold Italic Link A command from the menu bar For example choose File gt Exit An item selection in GUl based dialogs or Web pages For example click OK or Print Text input from a keyboard For exampl
117. ddress Translation NAT mode About Network Address Translation NAT mode Using the Network Address Translation NAT mode multiple workstations running Meeting Exchange 5 1 can share a single IP address or several IP addresses Specifically NAT maps an internal IP address and a TCP or UDP port to a different external IP address and port In NAT mode Bridge Talk initiates all sessions Modapi TCP events and UDP status events from the client side and keeps the connections active by sending keep alive messages In turn the server outputs event and status messages over all types of NAT routers as shown in Figure 9 Figure 9 Meeting Exchange 5 1 with NAT mode enabled Network NAT router Z III IIL Modapi Li eae TCP ee ee A E ae L Status messages 2 a Bereme Saus messa aa e o Workstation Event messages NAT enabled and standard Meeting Exchange 5 1 sessions can run concurrently on the same bridge Note if Bridge Talk does not detect NAT mode on a connecting bridge the session reverts to the standard Non NAT mode The basic steps are 1 Bridge Talk initiates the main command and reply TCP session 2 Bridge Talk starts another TCP session to a designated port 20008 tcp on the bridge Viv a AX Tip Port 20008 can be changed to another port by the system administrator The first session command over this channel indicates to the bridge that it is a TCP status session associated with a spec
118. de Moderator Passcode Name Record Playback PIN Mode and PIN list 5 To select conference features such as conference start and end times Defining conference features on page 181 6 Click OK to save the reservation If the Scheduler finds no errors the reservation is booked and the Scheduler displays a confirmation number If the Scheduler finds any errors it displays an error message explaining the problem You can then correct the problem and repeat this step Scheduling an on demand conference On demand is a type of unattended conference that can start or end at any time and uses a profile to keep track of all the selected conference features such as Hang up or Name Record Playback Note Your system administrator must set up the necessary port allocation to support on demand conferences for your system Viv a SX Tip Set up a separate conference for each desired scheduling profile To schedule an on demand conference 1 Under Conference Information select ON DEMAND mode 2 For Conference Type specify a DAILY conference which includes the Weekend option For more information see Defining one time or recurring conferences on page 179 3 Select the appropriate conference settings listed in Table 42 For more information see Meeting Exchange 5 1 Bridge Talk User Guide November 2008 173 Scheduling a Conference e Table 41 which lists conference settings like accounting codes and moderator or c
119. default location click Restore Default Folder and click Next 5 The Pre Installation Summary dialog lists the selections for intended installation 6 Click Install The installation program displays a progress bar 7 Click Done to complete the installation The installation is complete Uninstalling Bridge Talk Use the Add Remove Programs located in the Control Panel folder to uninstall Bridge Talk In addition manually delete the Bridge Talk icon from your desktop For more detailed information on customizing Bridge Talk using xml files see Appendix D Administrator Tasks on page 213 Starting Bridge Talk To launch Bridge Talk you need to have a user name sign in password and the name of the audioconferencing system to which you want to connect Note If you do not know one or more of these items contact your administrator Me ee A Tip Your sign in and password can each be up to eight alphanumeric characters in length Sign ins and passwords are case sensitive Do not use underscores _ hyphens spaces or other special characters in the sign in name or password fields Use the following procedure to log on Meeting Exchange 5 1 Bridge Talk User Guide November 2008 17 Getting Started 1 Select one of the methods of starting Bridge Talk as described in Table 2 The Bridge Talk login dialog displays Table 2 Methods of launching Bridge Talk Use Navigate to Icon Start Programs gt Avay
120. descriptionof dialingout 0 106 excluding from vote counts faulting s a wake oie A ee wk ee Hangup submenucommand hangup using Line button hangup using Line submenu tool bar ignoring calls 00 0040 4 indicator of accessed line indicator in Polling indicator in QUA linking using tool barfor listening to moderator command Line submenu mute toggle command number of available number of disconnected number of faulted reserved within a 24 hour period resetting times to Zero retrieving o 0005 starting point during BlastDial starting point during FastDial status keyto transferring link lines virtual linking to other systems 59 Line Connect Times command on Display submenu report Menu bar Line Detail dialog CANE MIDE s aka ce caso space ato eta E gora choosing Call type 80 November 2008 249 Index defining a virtual link line 80 dialing anextension it DTMF passcode descriptionof 75 faulting a line in 81 filling in fields using Associate button 82 Find Conference function 76 Hide Find functio
121. dge Talk User Guide November 2008 21 Getting Started See Table 4 for information on setting up auxiliary audio path options Table 4 Audio path options Line option Description Operator Link Line Music Record Playback Analog Establish an operator audio path by dialing your telephone number You must have an audio path before you can perform operator tasks Set up a link line audio path by dialing a telephone number assigned as a link line channel to another conferencing server For more information on using link lines see Linking conferences on page 56 To insert a music line into a conference before participants join 1 Right click on the conference in the Conference Navigator and choose Details 2 Select a music source M1 to M4 and click OK For more information on adding music see Providing music for a conference on page 55 To add an analog record playback line into a conference before participants join 1 eae Conference gt Record Playback from the menu ar 2 In the Record Playback dialog select a conference and click Analog 3 Choose an assigned analog music channel and click OK iy E A X Tip You can pause the Record Playback feature until you are ready to record For instructions on using Record Playback see Chapter 5 Recording Conferences on page 85 3 Click Dial or press Enter When the system dials the number and establishes the audio path a dialog informs you that
122. dicated link line 1 From the main tool bar click Transfer 2 From the Transfer submenu tool bar click Link Lines 3 In the prompt area enter a link line number from 1 48 for example 2 a space and the conference room number The operator on Bridge A in the example would enter 2 12 The operator on Bridge B would enter 2 8 4 Press Enter Note You will not see an increase in the number of lines for the conference because the system uses non revenue channels to set up link lines However Bridge Talk displays a LL lt x gt status in the conference room title bar when the link is successfully transferred into the conference room See Figure 5 i Tip Use the same number for the link line on both bridges to avoid accidentally placing the wrong link into a conference For example Link Line 1 on Bridge A should connect to Link Line 1 on Bridge B rA Meeting Exchange 5 1 Bridge Talk User Guide November 2008 131 Transferring Calls Figure 5 Dedicated link line Room 10 Prompt Set English SalesMtg TP 2 LL 1 Entry Tone Exit Tone Gain Lecture Lock Talk Line Name Conf Company Phone Caller ID ig 556 John Smith C10 5555 k 558 Abigail Ada C10 5656 132 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 9 Assisting an Active Conference This chapter includes the following e Managing active conferences e Conducting a participant search e Abo
123. difying scheduled conferences You can use the Conference Scheduler to view or modify conference reservations You can click Next or Prev to loop around from the first found record to the last record and back to the first again You can change the settings for a conference reservation that you scheduled or a conference that someone else scheduled However you may need to modify conference information while the conference currently taking place or in progress To modify a conference reservation 1 In the Conference Scheduler choose one of the following options Option Click Procedure Modify conference Modify a prescheduled conference reservation Modify in progress Change the settings for any scheduled conference that is currently running While an unattended conference is in progress you can change only the End Time Code Duration and Maximum Lines 2 In the Modify Type dialog for prescheduled conferences only select Change Conference and click OK 3 In the Conference Search dialog search for an existing conference using one of the following options Search Criteria Enter Conferee Moderator passcode Conference Name Conference Type Confirmation No Conference ID A passcode For example if you want to search for a conference that has a conferee passcode of 1357 enter that passcode in the Conferee Moderator Passcode box and click OK Note When searching for fle
124. e The bridge records the total number of calls per line The number is reset when you purge call counts or when an administrator reboots or restarts bridge Line Connect Displays the number of minutes each line was active Times Nof ote Each time a new caller uses a line the bridge resets the line connect time to zero 0 and restarts the count 1 of 2 162 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Working with status information and reports Table 39 Report types continued Report Description Conference Lists the total number of minutes for an active conference Minutes Operator Status Total Line Times Conference Status Conference Activity Past Conference Displays information on operators specifically which operators are logged in what conferences they are in and whether their talk path is on or off Shows the accumulated minutes total for each line as well as the system time total The bridge increments this value for every minute that a line is in use The number is reset when you purge total line times or when an administrator reboots or restarts bridge Lists the participant lines as well as enabled and disabled features selected for the conference In addition this report includes Global Conference IDs Billing codes Auxiliary fields and Cross reference IDs Displays enabled and disabled features selected for the conference In addition this report lists Glob
125. e View expanded schedule e Scheduler gt Modify a scheduled 7 Print options conference E Modify a conference in To hide the Conference progress Scheduler tool bar temporarily To display the tool bar again choose View gt tool bar Purge expired conferences View online help Meeting Exchange 5 1 Bridge Talk User Guide November 2008 165 Scheduling a Conference 1 Define the conference mode For more information see Scheduling an attended conference in the next section Scheduling an unattended conference on page 173 Scheduling an on demand conference on page 173 Scheduling a flex conference on page 174 When your conference is scheduled displays a confirmation number Note If you select attended unattended or on demand mode moderators and participants can use the default keypad commands For more information see Meeting Exchange 5 1 Administration and Maintenance Guide for the CS700 780 Servers or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Table 41 lists the following conference fields that can be scheduled Table 41 Scheduler fields Option Description Accounting Similar to a Billing Code flex conference leaders can enter accounting Code codes using DTMF commands or a Web based interface This field appears in the leaders s CDR Me A Tip Leaders can enter up to 40 characters from a Web based interface Auto Blast When a moderato
126. e Line Find Line Help uc an a e a Line Listen 2 004 Line Operator Talk aoa aaa aaa Line Release Line Retrieve Line Transfer Line on main tool bar Moderator toggle Music on main tool bar MUIE aea m a he eee E ch ate Seok ea aes a na Options on main tool bar Retrieve on maintoolbar set nighttime Set on main tool bar Tools Annunciator Tools Chat 2 2 eee ee Tools Continuous Beep Tools Customize Tools Options Tools PUrge o Tools Set Answer using hotkeys 0 View AllLines View Conference Navigator View Conference Scheduler View Enter queue View Help Requests ooa aaa aa View Pending queue View Reports View Tool bar Windows Cascade Windows Docked Windows Tile Horizontal Windows Tile Vertical Company name command in Access submenu name insubmenucommand Conf PIN conference PIN list definition of Conferees assiSiiMgino 106 poo a dk a Be A 113 November 2008 206 197 197 197 197 197 197 192 191 193 191 191 191 245 Index blast dialing all simultaneously 102 changing
127. e Operators cannot use the Hide Find button to search for conferences The Hide Find button is hidden This is the maximum number of color pairs Bridge Talk should look for Default of 0 means Bridge Talk will ignore color settings Set this in increments of 1 Sets the maximum number of operators 12 allowed When set to true all moderators will be false listed first in the open conference room Enables multiple workstations running False Meeting Exchange 5 1 to share a single IP address or several IP addresses The settings are e True Uses NAT mode if supported by the connecting bridge e False Does not use NAT mode A CAUTION Modifying this value may affect Meeting Exchange 5 1 connectivity to the bridge For more information on NAT mode see About Network Address Translation NAT mode on page 233 4 of 10 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 225 Administrator Tasks Table 62 template xml file parameters continued Parameter Description Default Value NatTcpBridgePort The NAT TCP status port used by the 20008 bridge S Tip AN O Visible after A CAUTION NatConnection Modifying this value may is set to true affect Meeting Exchange 5 1 performance or connectivity to the bridge NatTcpBridgePortSSL Integer Status port for communication with 20010 NAT enabled bridges when useSSL is true NatTcpKeepAliveMSec The TCP session keep alive interval in 60000 millise
128. e enter pmadm r p Keyboard keys for example Esc or Enter In certain cases keynames refer a combination of keys such as Ctrl Enter Specific Ascii based keys or key sequences macros commands fields or items and lines or strings in a file or system display For example Open the file in the text editor of your choice and locate the following term TemplateDir GUI based items such as menu commands buttons box labels and fields as well as numbers letters symbols on a keyboard or keypad For example when you click Configure the Administration Configuration dialog displays Titles of books and CD ROMs or verbatim exactly as shown text passages Provides emphasis on terms where needed For example e See the Bridge Talk User s Guide e Verify that the switch is in the off position before removing the high voltage transformer URLs cross references and other hypertext fields For example see Installing XYZ on page 123 12 Bridge Talk 5 1 User s Guide Contacting Avaya Contacting Avaya The following table lists telephone numbers and E mail addresses For information about Meeting Exchange servers and features US and Canada Technical Support 1 800 242 2121 1 720 444 0734 E mail MXCustomerSupp avaya com Fax 1 978 677 5134 International Technical Support 353 1 207 5666 353 1 207 5667 E mail MXSupport avaya com Avaya Support Web site www avaya com support For the latest informa
129. e Conference Activity window Exit To end the Bridge Talk session Listen To listen to individual lines or conferences to assess audio quality Print To print the current status for a specific conference Scan To listen to the audio quality of conferences system wide scHeduler To open the Conference Scheduler so you can schedule or modify conferences Purge To purge reset submenu values to zero 1 Click Purge or press p if status line is green The Purge submenu displays 2 Click on one of the following Purge submenu commands Call counts Shows the number of calls dialed on each line Disconnects Removes disconnected lines from a single conference or from the entire system Mins conf Resets the total minutes for a particular conference back to zero Total line times Resets all the line times on the entire system back to Zero 6 of 8 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 205 Menu Bar and Main Tool Bar Table 57 Main tool bar continued Menu Command Description Set y Set Transfer Transfer To set conference scan times or switch the system to nighttime mode 1 Click Set or press s if status line is green The Set submenu displays Y E a Acs ansWer Nighttime Scan time El 2 Back Help 2 In the Set submenu click on one of the following submenu commands Acs Configures selected lin
130. e Conference Room on page 34 System Displays operator chat and system alarm messages See System Message and Message and Chat area on page 35 Chat area 1 of 2 28 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Bridge Talk Interface Table 5 Meeting Exchange 5 1 task areas continued Section Description Help Requests Lists participants who are requesting help queue For an overview see Help Requests queue on page 36 or for instructions on using this dialog see Responding to help requests on page 134 Operator status Located at bottom of the Bridge Talk interface the operator status line bar includes line operator and bridge information For details see Operator status bar on page 37 Operator The operator conference area is a behind the scenes conference room conference reserved for operator use only 20f2 Viv _ Ay Tip You can rearrange the Bridge Talk display to suit your preferences For more information on changing the size or content of various windows and dialog boxes see Modifying Bridge Talk windows on page 40 Note Certain non standard cursors such as an animated cursor might cause a disruption of the Bridge Talk display For a list of shortcut keys for the major Bridge Talk areas see Keyboard shortcut keys on page 37 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 29 Understanding the User Interface Figure 1 Overview of the Bridge Tal
131. e Talk sessions need to be connected for the above traffic scenario then you can e Switch off the line statistics counters in the operator status bar a second BT connection can then be established or e Increase CPU on the client machine If the traffic scenario is less intensive than the above scenario e A lower spec client machine can be used e further BT sessions can be connected Bridge Talk 5 1 supports the following operating systems e Microsoft Windows XP SP2 e Microsoft Vista Business Bridge Talk 5 1 supports the following browsers e Microsoft Internet Explorer 6 7 e Mozilla Firefox 2 0 Bridge Talk 5 1 installs with Java 1 6 02 14 Bridge Talk 5 1 User s Guide Chapter 1 Getting Started This chapter provides the following information on e Sign in privileges e Pre installation procedures e Starting Bridge Talk e Exiting from Bridge Talk Meeting Exchange 5 1 Bridge Talk User Guide November 2008 15 Getting Started Pre installation procedures Before you install Bridge Talk use the Add Remove Programs located in the Control Panel folder to uninstall any previous version of Bridge Talk In addition you should manually delete the Bridge Talk icon from your desktop Note The uninstall utility only deletes files in the Bridge Talk folder that were provided with the default installation A Important If you customized your Bridge Talk settings for a 4 1 or earlier release make sure to copy
132. e Transfer command All lines that were transferred as a group via Line Transfer are returned to their original conference with the the Undo Line Transfer command Only the operator who performed the original line transfer can use the Undo Last Line Transfer command To undo a line transfer 1 From the menu bar choose Line gt Undo Last Line Transfer 2 If you still have the transfer dialog open select the Undo button When you initiate the Undo command a confirmation dialog lists the original destination conference for the last lines transferred and which lines will be and will not be transferred back to their original conference Note The Undo Line Transfer feature does not work for lines transferred via the Line Detail dialog box or for transferred link lines Note Undo LineTransfer is available only to the operator who originally transferred the lines Meeting Exchange 5 1 Bridge Talk User Guide November 2008 129 Transferring Calls Transferring a conference to a new conference room You can transfer an entire conference to another conference room For example participants in one conference may want to join another conference Transfer Conference x From Conference Selection pTo Conference Selection E Y Always confirm before transferring Transfer Close Help To move all participants from one conference to another 1 From the menu bar choose Conference gt Transfer 2 Under F
133. e Use the ssh keygen tool located on the bridge which generates keys and configures OpenSSH formats automatically e To configure an OpenSSH format manually a Remove the specified key information for example ssh2 rsa key 20030923 b Remove line breaks to create a single continuous line c Save and close the authorized_keys file 240 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Launching PuTTY SSH from Bridge Talk Converting an SSH2 Public key Use the ssh keygen tool located on the bridge to convert a public key to a format that works with OpenSSH by entering the following command ssh keygen i f putty public key gt gt ssh authorized keys Exporting public keys to the bridge using FTP To export the public keys to the bridge 1 Connect to the bridge using FTP 2 Locate the home directory of the account you want to access dcbadmin or dcbmaint 3 Verify that the authorized_keys file exists using ssh authorized keys If the file does not exist see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers for instructions on setting up an authorized_keys file 4 Modify the public key if you want PuTTY to work with OpenSSH depending on the protocol selected for example SSH1 RSA SSH2 RSA or SSH2 DSA Launching PuTTY SSH from Bridge Talk To launch the administrator software using the PUTTY SSH option 1 Launch Bridge Talk and choose File gt Session from
134. ecifically the system can e Dial out to an operator e Play a recording if no operator is available e Send the line to the Help Requests or Enter queue when operators are present As an example a system may provide an operator assistance schedule similar to the one described in Table 6 Table 6 Examples of time intervals for operator assistance Time interval The system 9 00 a m to 5 00 p m Places callers into the Help Requests or Enter queue 5 00 p m to 12 00 a m Dials out to an operator assistant such as 222 555 1234 12 00 a m to 9 00 a m Plays an annunciator message such as Dial 1 800 ASSIST Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Bridge Talk Interface Operator status bar The Operator status bar includes the following information AVL Number of lines available not including disconnects DC Number of lines in disconnect mode ENT Number of callers in the Enter queue This field is highlighted in blue when callers are in the queue DNIS ENT Number of callers in the DNIS filtered Enter queue Note that DNIS ENT only appears if DNIS filtering is set This field is highlighted in blue when callers are in the queue FLT Number of faulted lines including those that are out of service HLP Number of callers in the Help Requests queue OPR The conference to which the operator is currently connected TLK Talk toggle On or Off When this sw
135. ed Table 63 describes the NAT specific parameters contained in the Template xml file Table 63 NAT Parameters in Template xml Parameter Description Default Value NatConnection The settings are False e False Default Does not use NAT mode e True Uses NAT mode if supported by the connecting bridge NatTcpBridgePort The NAT TCP status port used by the bridge 20008 If you change this port be sure that the system administrator changes the modapi nattcp port on the bridge 1 of 2 234 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Table 63 NAT Parameters in Template xml continued Parameter Description Setting up PuTTY SSH Default Value NatTcpKeepAliveMSec NatUdpBridgePort NatUdpKeepAliveMSec PingMSecInterval TcpStatusPort UdpStatusPort The TCP session keep alive interval in milliseconds The NAT UDP status port used by the bridge If you change this port be sure that the system administrator changes the modapi natudp port on the bridge The keep alive interval in milliseconds for the UDP session The keep alive interval in milliseconds for the main session This is a Meeting Exchange 5 1 parameter used with NAT mode Although Meeting Exchange 5 1 does not use this port in NAT mode set this parameter to a non zero value to receive TCP status messages from the bridge Although Meeting Exchange 5 1 does not use this port in NAT mode set this value to a n
136. edicated link lines in a conference You can use a virtual or a dedicated link line or a combination of the two to link several conferences as shown e Conference Room 12 q Conference Room 8 Pi Bridge A Bridge C Dedicated link line Cina 22 gt gt M eN Bridge B llo eee T lt 2 gt viL b 6 C Conference Room 14 60 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Linking conferences Setting the system to handle calls automatically You can set the system to do any of the following options automatically e Placing callers automatically in a specified conference e Setting lines to not answer incoming calls e Setting the system to not answer incoming calls Placing callers automatically in a specified conference You can use the Automatic Conference Select ACS to set certain lines to place callers in a specific conference automatically Note ACS is not available on a system configured for DNIS or DDI To place callers in a specified conference 1 From the menu click Tools 2 Select Set ACS 3 In the prompt area enter a conference number followed by a space and a range of lines that you want to place 4 Press Enter Setting lines to not answer incoming calls By default the system answers all incoming calls However you can change specific lines to No Answer if you want to reserve certain lines for dial
137. eetings sending chat messages to other operators purging system settings customizing your Bridge Talk software and adding audio prompts Table 54 describes the available commands Table 54 Tools menu Menu Command Description Tools Window Help Annunciator Chat SetAcs Set Answer Set DNIS Filter Purge Customize Options Annunciator Chat Set Answer Purge Customize Options Continuous Beep To record and play back greetings and audio prompts To send messages to other operators on the system To set individual lines to Answer or No Answer When the No Answer option is enabled the system ignores incoming calls To reset Call Count Disconnects Minutes per Conference and Total Line Time settings to zero 0 on the system To change the visual properties of the Conference Navigator Enter or Pending queues Help Requests queue or Conference Room windows To set multiple conference rooms to be open simultaneously and to place moderator lines first in a conference room In addition allows administrators to set lines visible per column and to lock or unlock the workstation To add an audio prompt warning you that a participant is in the Enter Help Requests or Pending queues or if a line is in disconnect mode DC This option must be enabled on your conferencing server by an administrator Meeting Exchange 5 1 Bridge Talk User Guide November 2008 197
138. en customizing properties for specific conferencing servers enter the new properties in the btconfig xml file in the property listings for the specific server Each server that requires specific customizations will have a listing in the btconfig xml file When a new instance of Bridge Talk is launched the application looks for customized files for the connecting server and the login ID first in btconfig xml For any customizations not located in btconfig xml for the specified login Bridge Talk properties will be extracted from Template xml Meeting Exchange 5 1 Bridge Talk User Guide November 2008 219 Administrator Tasks Customizing Conference Room Colors Colors for conference rooms and for security and lock can now be customized on a room by room basis For each color coded conference name there must be a pair of properties with the same color number These properties are ConfColorX and ConfColorNamexX If only one property contains the new color number the color coding will not occur In addition there is a property that states the largest number allowed for a color pair If that number is exceeded color coding will not occur Available Colors The default colors of red for security and yellow for lock will be loaded with the initial Bridge Talk installation Available custom colors are cyan blue red gray green orange magenta pink white and yellow Color Coding Properties Table 61 defines the customized color c
139. en to individual lines within a conference to determine audio quality This option is very useful for troubleshooting noisy lines Scan To listen to each active conference on the system for a specified time period This option is useful for determining the system wide sound quality Record To start a recording or a playback into a conference Playback Analog channels are available on all systems Digital channels are available on systems that have Record Playback hard drives Transfer To transfer entire conferences from one conference room to another Hang up To disconnect all lines in a specified conference simultaneously when the conference ends Meeting Exchange 5 1 Bridge Talk User Guide November 2008 195 Menu Bar and Main Tool Bar FastDial menu The FastDial menu provides commands for creating new dial lists editing dial lists and dialing out options as shown in Table 53 Table 53 FastDial menu Menu Command Description New To create a new dial list for FastDial or BlastDial New operations aL Edit To modify an existing dial list Eb Dial To dial out using a FastDial list Blast To dial out a pre programmed list of telephone numbers simultaneously Hold Dial To hold your position in a dial list when you must interrupt the dial out process temporarily 196 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Tools menu Menu bar overview The Tools menu contains commands for recording gr
140. er To hang up non sequential lines 1 Click Line on the main tool bar 2 In the Line submenu tool bar click Hangup 3 Enter line numbers separated by a single space such as 68 1 5 4 Press Enter Hanging up a conference Use Hang up when you want to simultaneously disconnect all lines that are connected to a conference Choose one of the following methods to hang up a conference 158 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of post conference tasks e From the menu bar choose Conference gt Hang up Or e From the main tool bar a Click Conference b From the Conference submenu tool bar click Hang up c In the prompt area enter the number of the conference that you want to hang up d Click Yes in the Confirmation dialog to hang up the conference Clearing conference information You can prepare a conference room for the next conference by e Clearing call counts e Clearing disconnected lines e Clearing minutes per conference statistics e Clearing total time statistics Clearing call counts To clear the call counts to reset the accumulated calls for each line to zero 1 Click Purge from the main tool bar 2 From the Purge submenu tool bar click Call Counts Meeting Exchange 5 1 Bridge Talk User Guide November 2008 159 Performing Post Conference Tasks Clearing disconnected lines Disconnect mode is essential for freeing up disconnecting lines immedia
141. er status If you click Show Filtered the Enter queue lists only those lines that meet your search criteria Meeting Exchange 5 1 Bridge Talk User Guide November 2008 33 Understanding the User Interface For information about handling incoming calls or using the Filtered Enter queue see Chapter 4 Dialing In on page 65 For an overview of the timed operator assistance feature see About time sensitive operator assistance on page 36 Conference Room A Conference Room window displays information about features and attributes for individual conferences as well as participants and moderators and their status Note that columns and ordering depend upon modifications made in the Customize User Interface dialog Print Detail TA Name Conf Company Phone Caller ID Network Current Base QA Priority 361 Ann Porter C12 Front Runner 5551234 PSTMISDN Muted Normal Top 367 Bob Johnson C12 Front Runner 5557890 PSTN ISDN Moderator Moderator Top Figure notes Conference room number Call flow such as flex Prompt set for conference wide annunciator messages Conference name Total number of participants TP Link Line LL if active Music M1 4 if active Recording channel Play Rec DigRec or DigPlay plus lt channel number gt if active Polling or Q amp A session if active OMNONRWN Viv ASX Tip To open the Conference Room window for any conference double click on a line in the Conference Nav
142. erformance slows down Avaya recommends shutting down the application every day Select one of the following methods to exit from Bridge Talk To choose another sign in while Bridge Talk is still running 1 Select File gt Logout from the menu bar 2 Click Yes Meeting Exchange 5 1 Bridge Talk User Guide November 2008 23 Getting Started 3 In the Login dialog choose one of the following sign ins Sign in To log on Operator session Using a different sign in or if another operator wants to log on from your machine Administrator or With an administrator or maintenance sign in to maintenance session configure or manage the system To close Bridge Talk 1 Hang up your audio path using the Line gt Audio Path method 2 Select File gt Exit from the menu bar 24 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Exiting from Bridge Talk Meeting Exchange 5 1 Bridge Talk User Guide November 2008 25 Getting Started 26 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 2 Understanding the User Interface This chapter covers the following topics e Overview of the Bridge Talk Interface e Modifying Bridge Talk windows Meeting Exchange 5 1 Bridge Talk User Guide November 2008 27 Understanding the User Interface Overview of the Bridge Talk Interface You can create schedule and manage attended unattended on demand and flex conferences using Bridge Talk Table 5 gives an
143. ers The settings are e Conference When you place a line into the conference the line inherits the language of the conference e Prompt Set When you place a line into the conference the selected prompt set remains associated with the line The line does not assume the language of the conference e If you transfer participants to another conference room all lines with a Conference prompt set inherit the language of the new conference room However lines with a preselected prompt set via the call branding table do not inherit the language of the new conference room Note The system installed prompt sets are English Canadian French French Latin American Spanish Spanish O Or A NS German 7 Russian Keep in mind that there may be several different prompt sets for participant lines which may not match the prompt set selected for the conference To view or change the prompt set of a conference see Modifying conference information using Conference Details on page 136 20f 3 74 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog Table 15 Caller information in the Line Detail dialog box continued Information Description Passcode The Line Detail dialog displays the last DTMF passcode that a moderator or participant enters You can view but not edit this code The system logs only the last entered passcode in the CDR Note This is an optional field that yo
144. es to enter a conference automatically upon dialing in This option displays only with an administrator or maintenance sign in ansWer Sets specific lines to ignore incoming calls Nighttime Places the system in a no answer mode and prevents access to operator based commands Scan time Specifies the interval in seconds between conference switches during a scan To transfer participants from one conference to another conference or establish link lines 1 Click Transfer or press t if status line is green The Transfer submenu displays e nferees Link lines ae coNference o Back y 7 Help 2 In the Transfer submenu click on one of the following submenu commands Conferees Moves one or more participants from one conference to another Link lines Creates a physical connection between two conferences on two or more systems CONference Moves all participants from one conference to another 7 of 8 206 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Main tool bar overview Table 57 Main tool bar continued Menu Command Description Retrieve To retrieve a line that was released back into a 5 conference or re access a line placed in the wrong conference retrieVe 1 Click Retrieve or press v if status line is green The Access submenu displays For more information see the Access table entry in Table 57 2 Click Place enter t
145. ess or double click on the line if this functionality is available on your system Depending upon the fields selected in the Customize User Interface dialog the Pending queue may display e Talk An asterisk in the column means that the caller is talking e Line The line number e Name The caller s name if available e Progress The status of the call For example Op7 if the caller is currently speaking with Operator 7 Ann10 if the caller is currently listening to Annunciator message 10 e Company The caller s company name if available e Caller ID The DNIS telephone number ANI CLI e Phone The caller s telephone number if available e PIN The PIN code that the caller entered if any e Network View the caller s line type such as PSTN ISDN e Current Line status currently impacted by a feature like Lecture or an action like operator help 32 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Bridge Talk Interface Enter queue The Enter queue displays lines awaiting placement into conferences by operators Depending upon the fields selected in the Customize User Interface dialog the Enter queue may display Talk An asterisk in the column means that the caller is talking Line The line number Name The caller s name if available Progress The status of the call For example Op7 if the caller is currently speaking with Operator 7 Ann10 if the
146. eter in bridge properties Subconferences affecting Q amp A in main conference applying moderatorhangup applying security Auto Extend Duration non supported feature Auto Extend Ports non supported feature cross reference number OVERVIEW lt aos a aoa a 24 os FOI Call oo aa a eee a transferring participants into using entrytonesin using exittonesin viewing a billing code viewing from Conference Navigator Sys PIN 229 146 145 146 145 145 143 144 145 128 145 145 145 143 system wide PIN codes definition 171 System clearing features 0 0 159 clearing information 160 displayed Messages 28 message area location on Ul 35 T Talk to participants 37 TalkMSecinterval parameter in bridge properties 229 TcpStatusPort parameter in bridge properties 230 Technical support contactinformation 12 Telephone description scheduling field 170 extension dialing during Fast Dial 100 extension dialing during Manual Dial 107 extension dialing from Line Detail TZ using multiple line setting up audio paths 23 Time in Queue EME ia ar o 33 Help Requests i soucs acaos su omor oa a ona 36 Time intervals displayed within a 24 hour pe
147. ference 6 In the Notes box enter text and an optional hypertext link up to 60 characters as shown in Figure 6 For example enter Use the questionnaire found at http www avaya com before placing the caller into the Front Runner conference Note Ifthere is more than one hypertext link in the Notes box Bridge Talk launches the first found URL 4 E Tip Click Launch URL to test a defined link before clicking OK in the Conference Detail dialog Once defined the Launch URL button can be used at any time to launch a browser for the URL 7 When finished click OK to save your changes 138 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting a participant search Conducting a participant search Operators can search through all currently running conferences on the system for a specific active line By entering the name in the Find Line dialog shown in Figure 7 operators can quickly locate and view the Line Detail dialog for that line or similar named lines To search for a participant line 1 Choose Line gt Find from the menu bar 2 In the Find Line dialog enter the name of a participant line in the Search For box Ye a A Tip Enter a partial name to search for lines for example Kath which will return all lines that include the names Kathleen Kathy Katherine or Kathryn Figure 7 The Find Line dialog Find Line Sen e Lines Found Line Name Company Base Conf Conf Nare
148. ferences on the two systems can now interact with one another although they maintain their separate billing records e If you receive a VLL dialed out from another system 1 Select the VLL from the Enter or Pending queues 58 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Linking conferences 2 In the Line Detail dialog name the link line for example Link to Bridge B 3 Select both the VLL and Moderator features The system assigns the line a VLL status 4 Under Find Conference select the conference that you want to link and click Place The VLL remains linked to the other bridge until it is hung up or disconnected When disconnected the line returns to its previous status To remove a virtual link line see the next section Removing a virtual link line from a conference Me SS dX Tip Be sure to assign moderator status to a VLL to prevent Meeting Exchange 5 1 from automatically muting the line during lecture Q amp A or polling A line assigned as a VLL does not process DTMF Removing a virtual link line from a conference To remove a virtual link line 1 Right click on the link line in the Conference Room and choose Details 2 In the Line Details dialog click Hang Up and then click OK Additional information about virtual link lines Here are some important reminders e VLLs appear on Polling and Q amp A windows In polling printouts a VLL counts as one line in the total participants categor
149. firmation that you want to close the Blast Dial session When you click OK the system hangs up all lines in CLPG state Viv _ sd Tip For information on scheduling a moderator initiated unattended Blast Dial see Auto Blast on page 166 in Table 41 Additional information about Blast Dial Here are a few important reminders e f you want to create a new dial list for a Blast Dial be sure to create and save the dial list before you begin the Blast Dial e Participants must press 1 to enter the conference if no passcode is assigned unless Directly to Conf is selected for the dial list Using a DNIS DDI Blast Dial Usually operators launch a Blast Dial However you can set up moderator initiated blast dials for unattended and on demand conferences if configured on the connecting bridge For more information on how to schedule this feature see Auto Blast in Table 41 106 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of dialing out Using manual one time dial Use the Manual function to dial out to a number that is not in your dial list For example a moderator might ask to add a caller as a one time participant To dial out to participants manually 1 From the Dial dialog click Manual 2 In the Manual Dial dialog enter the caller name company name and number 3 Click Dial to dial the number If you do not need to dial an extension go to step 5 J Tip You must click Dial first in the Man
150. g Digital recording is the process of recording a conference to a file stored on the bridge Digital channels are available on systems that have an installed removable hard drive The system supports up to 1 000 simultaneous digital recordings and playbacks The system can store up to 12 hours of digital recording per conference or up to 770 hours on the system s removable hard drive or RAID 5 disk drive depending upon how the system is configured For example if you use the removable hard drive to back up your system or save voice rosters the number of available hours decreases Me A Tip You can place a record channel into a conference before participants join the conference Digital record and playback for an attended conference will not begin until the first participant enters the conference To create a digital recording 1 Choose Conference gt Record Playback from the menu bar The system displays the Record Playback dialog 2 In the Record Playback list select the conference that you want to record 3 Click Record in the Digital area 4 In the Digital Record dialog enter a filename up to eight characters with no extension The Digital Record dialog displays the amount of time available for recording The recording begins and the record button switches from gray to red 5 To stop the recording click Stop in the Digital area The recording stops and the Record button switches from red to gray For information about pl
151. g incoming and outgoing audio for operator and participant use To set up an audio path 1 From the menu bar choose Line gt Audio Path 2 Under Line verify that the default operator option is selected See Table 4 for additional information 3 In the Audio Path dialog enter your telephone number in the Phone field 4 Click Dial When the system dials the number and establishes the audio path a Dial Status dialog displays stating that the line was dialed successfully If the system is configured to dial your phone will ring Audio path O x Line Phone 55512384 Operator J Dial Hang up Close Help 5 Pick up your telephone receiver and click OK in the Dial Status dialog 6 Click Close in the Audio Path dialog The Operator status bar shows that your audio path is placed automatically in Conference Room one C1 Se Tip To move your operator audio path from room to room in the Conference Navigator place your cursor to the left of the conference room that you want to enter and click once To find out more about the Navigator see Overview of the Bridge Talk Interface on page 28 7 Press Alt Spacebar to toggle your operator audio path on or off Talk status appears in fuschia when your talk path is on For information on setting up link line music or record playback audio paths see the next section Setting up auxiliary audio paths 20 Meeting Exchange 5 1 Bridge Talk User Guide
152. g lines per column in All Lines dialog box From the User Interface Options dialog Figure 8 you can set the number of lines per column that appear in the View gt All Lines dialog For example if you are using a NA ISDN system you can select 23 lines per column Figure 8 Number of line per column setting for View All Lines window es User Interface Options x Option Selections Moderator Lines Shown Firstin Conference Room Window 9990 Number of Lines per Column in View All Lines 24 v Workstation Unlock C Lock Close Help Figure notes 1 23 lines for NA ISDN 2 24 lines for T1 3 30 lines for E1 Euro ISDN To set the number of lines per column 1 Choose Tools gt Options from the menu bar 2 From the Number of Lines per Column list select the number of lines per column that you want displayed in the View gt All Lines dialog and click OK Using the ACS option You can use the Automatic Conference Select ACS to set certain lines to place callers in a specific conference automatically To place callers in a specified conference 1 From the main tool bar click Set 2 From the Set submenu tool bar click Acs 3 In the prompt area enter a conference number followed by a space and a range of lines to place Press Enter For more information on ACS see Chapter 13 Using Automatic Conference Select on page 225 218 Meeting Exchange 5 1 Bridge Talk User Guide Novem
153. g steps 1 2 E 9 Select the profile confColorNameX Change the X to a number in this case 1 Replace YourConfNamehere with the name of the conference to customize for example Test Save the changes Select the profile confColorX Change the X to 1 Set the value to a color for example pink Save the changes Select the profile maxCustomConfColors Set the value to 1 Save the changes Any conference named Test will now display in pink Follow these steps for any additional customized colors replacing X in maxCustomConfColors with an incremented number For example if you want to use different custom colors in 3 rooms set maxCustomConfColors to 3 Customizing Secured Conference Color To customize the color for all secured conferences shown on Bridge Talk for all conferencing servers being used find confSecurityColor in Template xml Edit the value to select one of the supported colors as described in Customizing Conference Room Colors Save the changes Meeting Exchange 5 1 Bridge Talk User Guide November 2008 221 Administrator Tasks Customizing Locked Conference Color To customize the color for all locked conferences shown on Bridge Talk find confLockColor in Template xml Edit the value to select one of the supported colors as described in Customizing Conference Room Colors Save the changes template xml File Values Table 62 shows values assigned to the Template xml file
154. ge Please stand by for Operator help a Select the line b Respond to the help request c Before releasing the line remind the participant to press 1 1 again so the system can place the line back in the Q amp A queue Meeting Exchange 5 1 Bridge Talk User Guide November 2008 125 Conducting Polling and Q amp A Sessions 4 In the Ask dialog choose any of the following options listed in Table 32 Table 32 Participant Ask options during Q amp A Click Description Op Talk To toggle your talk path on or off Release To return the participant to the conference and mute the line again Resume To return the participant to the end of the Q amp A queue and mute the line again XE Tip Click Resume if the participant wants to ask another question or if you inadvertently selected the wrong line 126 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 8 Transferring Calls This chapter provides instructions on e Overview of the transfer process e Transferring one or more participants e Transferring a conference to a new conference room e Transferring a dedicated link line Meeting Exchange 5 1 Bridge Talk User Guide November 2008 127 Transferring Calls Overview of the transfer process Use the transfer feature when e Transferring one or more participants e Transferring a conference to a new conference room Note You can transfer a link line into conferences to join one o
155. gePort 226 NatUdpKeepAliveMSec 226 numPromptSetLangs 227 promptSetLangi 227 promptSetLang2 227 promptSetLang3 227 promptSetLang4 227 schapi_timer_C 227 schedulerApp gt lt o sa soa toe 228 schedulerNoPrompt 228 showLineModifyIndicator 228 showTimelnHelpQueue 228 SSchedPath oo 228 statusTCPKeepAliveMsgWait 229 statusTCPLastMsginterval 229 TalkMSecinterval 229 TepStatusPoOrt ee ee 230 timelnQueuelnterval 230 UdpStatusPort o 230 Participants ASSISUNG ce ia a A he ae BS Pes 133 talkkingto 2 2 oa pua ie a a 37 transferring into smaller groups subconferences 128 transferring oneormore 206 virtual link two conferences 59 See also Callers or Conferees Passcode last entered description of 75 second level scheduling for 172 Past Conference reports from Menubar 193 reports viewing and printing 164 Paths of default installation 211 214 Pending queue audio prompt heard i 70 continuous beep o o 155 line indicator description can number of callers 37 252 Bridge Talk 5 1 User s Gu
156. hanges based on the localized settings ONE TIME Schedule a conference that occurs only once Enter the date in the Date field Default WEEKLY Schedule a conference that occurs on the same day and time each week includes Day of Over a specified or indefinite time period in mm dd yy format Week option To set up a weekly conference 1 Select WEEKLY for Conference Type 2 Select the day of the week that you want to schedule a conference 3 In the Start Date field enter the date to schedule the first conference 4 In the End Date field enter the date to schedule the last conference 5 Select the conference mode for example ATTENDED or UNATTENDED Note The format changes based on the localized settings 10f2 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 179 Scheduling a Conference Table 45 Conference Scheduler date and time options continued Option Description MONTHLY Schedule a conference that occurs on the same week day and time each includes Day of Month over a specified or indefinite time period in mm dd yy format Week and Week To schedule a monthly conference of Month 1 Select MONTHLY for Conference Type options 2 Select the day of the week that you want 3 Select the week that you want 4 In the Start Date field enter the date to schedule the first conference 5 In the End Date field enter the date to schedule the last conference Note that the format changes based on the loc
157. he correct conference name and press Enter Update To refresh all Bridge Talk status information Note Bridge Talk displays a progress bar while an update is in progress Bridge Talk may take several minutes to refresh depending on bridge activity Once underway you cannot cancel the update process To update click Update or press u if status line is green Help To launch Bridge Talk help click Help gt or press if 9 status line is green Help gt About provides the following information for your Till Bridge Talk connection e Version Bridge Talk version Server version version of ModAPI Bridge Platform MX Bridge operating system Linux S6X00 or Unixware S7X0 e Web Avaya website address 8 of 8 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 207 Menu Bar and Main Tool Bar 208 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Appendix C Predefining Login and Operator Information This appendix provides instructions on e Creating a Bridge Talk shortcut e Predefining login information Meeting Exchange 5 1 Bridge Talk User Guide November 2008 209 Predefining Login and Operator Information Creating a Bridge Talk shortcut You can create your own customized Bridge Talk shortcut for your desktop Me ee A Tip Before adding a new shortcut you should delete any previous Bridge Talk shortcuts from your desktop To add a Bridge Talk shortcut on the desk
158. he cursor to the optional Access Code field and enter a change passcode Message 243 plays by default for this option passcode for a Blast Dial Place callers Select Directly to Conf to direct the system to ignore the called directly into the party s voice mail filter Any device that automatically answers conference the telephone is placed into the conference including voice mail modem and fax Display the dial Leave the Display As Entered check box selected Default list in For more information see step 6 in Creating a new dial list as entered order Print Click Print In the Dial List Reports dialog click Print again 96 Meeting Exchange 5 1 Bridge Talk User Guide 3 Click Close or X to exit from the Dial List Navigator dialog November 2008 Overview of dialing out Changing entries in a dial list To modify a dial list 1 Choose Fast Dial gt Edit from the menu bar 2 In the Dial List Navigator dialog select the dial list you want to modify 3 Click Edit Bridge Talk displays the selected dial list xi Name FrontRun Optional Access Code 7 Directly to Conf Conferee List Y Display As Entered Add Name Company Moderator Q amp A Priority Telephone Vv Tina Riordan Front Runner 5551423 Jim Palmer Front Runner 5552287 Teri James Front Runner 5559854 Mike Jones Front Runner 5558867 4 Choose one of the following options in Table 22 Table 22 Modifying entries in a
159. he participant s original vote To allow a participant to change a vote 1 From the Polling dialog select the participant who wants to change a vote 2 Click Clear Vote Meeting Exchange 5 1 clears the vote so that the participant can make a new selection Clearing all votes To clear votes on all conference participate lines 1 Make sure that you have saved or printed any vote information that you need 2 Click Clear All Votes Ending a polling session When the polling session is complete do the following 1 Be sure that you have saved or printed any vote information that you need For information see Saving or printing the polling results on page 115 2 3 Click Clear All Votes to remove all votes 4 To edit or remove labels that are not from a saved tag digit file you can Click To On the tag you want to change Remove or retype the label text for a digit or digits Clear Tags Remove all of the labels 5 Click Clear Tags and select a different list in the Tag File list to start a new poll 6 When finished click Stop Polling The system unmutes all participant lines except for any lines that you explicitly muted and ends the current polling session Other operators viewing the Polling dialog should note that the Stop Polling button switches back to Start Polling 7 Click Close and choose one of the following options to end the polling session 116 Meeting Exchange 5 1 B
160. ial List Navigator dialog select the dial list that you want to use 3 Select Edit to modify or Duplicate to copy an existing list For more information see Changing entries in a dial list on page 97 Duplicate an existing Use this procedure dial list 1 Choose Fast Dial gt Edit from the menu bar 2 In the Dial List Navigator dialog select the dial list and click Duplicate 3 In the name field replace the name of the existing dial list with the name of the new dial list that you want to create 4 Modify the dial list entries that you want to change and click Save Delete a dial list Follow these steps 1 Choose Fast Dial gt Edit from the menu bar 2 In the Dial List Navigator dialog select the dial list and click Delete 3 Click Yes in the confirmation dialog Print a dial list Do the following 1 Choose Fast Dial gt Edit from the menu bar 2 In the Dial List Navigator dialog select the dial list and click Print 3 In the Dial List Reports dialog click Print 92 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Working with dial lists Creating a new dial list To create a new dial list 1 Choose Fast Dial gt New from the menu bar 2 Enter a dial list name up to eight alphanumeric or extended ASCII characters The dial list name must begin with alpha characters for example FrontRun or FrtRun22 Note Do NOT use special characters in front of participant names
161. ialing sequence The system inserts a one second dial delay for each comma that you enter For example if your telephone system requires you to dial 9 and wait for a dial tone before dialing the number use the dialing sequence 9 5551234 The bridge dials 9 waits one second and then dials the number 555 1234 Viv AK Tip To insert a longer delay enter more than one comma Contact your system administrator to find out how your telephone system is configured for dialing 108 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 7 Conducting Polling and Q8A Sessions This chapter covers the following topics e Conducting polling sessions e Conducting Question and Answer Q amp A sessions Meeting Exchange 5 1 Bridge Talk User Guide November 2008 109 Conducting Polling and Q amp A Sessions Conducting polling sessions You can conduct a polling session that lets participants cast votes or express opinions based on a predefined tag digit list Before polling make sure that you e Select at least one participant to be a moderator to ask questions during the polling session During a polling session all lines are muted except for moderator lines Moderators can mute and unmute themselves using the 6 command if this feature is enabled by the administrator A muted moderator retains moderator status and can still use moderator based touchtone commands Note You can override the 6 command
162. ick the Regional Settings icon located in the Control Panel of your machine vi ASX Tip To convert to a 24 hour format select a European country such as the United Kingdom or France Menu bar The menu bar includes pull down menus for both Bridge Talk specific and Windows based commands For a comprehensive description of each command see Menu bar overview on page 190 Main tool bar The main tool bar includes all the commands in the menu bar but uses a command line format for entering commands from a keyboard For an in depth description of each button command see Main tool bar overview on page 199 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 31 Understanding the User Interface Conference Navigator The Navigator displays conferences that are currently running on the bridge Use the scroll bars to see all of the conferences on the system Note After entering a conference name or other data click outside the field to apply changes By default Bridge Talk displays the Conference Navigator on the left hand side of the console To change the size or the location of the Conference Navigator see Modifying Bridge Talk windows on page 40 Pending queue The Pending queue lists all lines that are active and are not in a conference or the Enter queue for example ODO Scan Op or CLPG The Pending queue does not include a Get Next button To access a line right click and select Acc
163. ide Phone extension dialing during Fast Dial 100 extension dialing during Manual Dial 107 extension dialing from Line Detail it numbers characters used in 107 PIN codes and lists definition of 171 PIN List description scheduling field 171 PIN Mode description scheduling field 171 Place command from Access submenu 200 Placing callers during Blast 106 callers using Get NextEnter 70 callers without an access code 95 participants unlocking a secured conference 81 Play playback command analog 88 playback command Conference submenu 201 playback annunciator messages 54 Poll command in Conference submenu 201 Polling adding caller details from audio A line indicator description 111 muted lines in lectured conference 112 Polling sessions conducting 2 2 eee eee 110 o 45 en os ice ee Ae a ele se as GS a 116 resuliS has Gat a eee o Sih es 115 starting e e ae Ah aoe ade and ands oh 111 Population of Line Detail dialog box from roster 81 Ports Auto Extend scheduling for 191 Predefined application executable 211 214 Print command in Options submenu 205 Printing CDRs CODRS 46 Conference Activity report 193
164. ific command reply Bridge Talk reissues this keep alive command every 60 seconds default 3 Bridge Talk initiates a UDP session to a designated port 20008 udp on the bridge Although UDP does not have a session concept as such the first session command over this channel informs the bridge that it is a UDP status session associated with a specific Meeting Exchange 5 1 Bridge Talk User Guide November 2008 233 Administrator Tasks command reply Bridge Talk reissues this keep alive command every 30 seconds default to maintain the NAT channel mappings Configuring NAT on a workstation To set up NAT on a workstation 1 Install Bridge Talk 2 Launch Bridge Talk and change NatConnection to true in Template xml Close and reopen Bridge Talk to populate the xml file with the default values for the remaining NAT properties For descriptions and default values see Table 63 3 Save and close Template xml 4 Log out and connect to a bridge that is NAT enabled Bridge Talk installation or upgrade procedures provide NAT capability by including the following lines in the etc services file modapi nattcp 20008 tcp This port must match the NatTcpBridgePort in the xml file modapi natudp 20008 udp This port must match the NatUdpBridgePort in the xml file Viv a AK Tip The system administrator should verify that the NAT lines are included in the etc services file on each bridge designated as NAT enabl
165. igator Note the following e Current displays the line status temporarily impacted by a feature such as Music or an action such as operator help if selected as a viewable field e Base displays the line status not influenced by a particular feature or action if selected as a viewable field e An AUTOVLL audio line appears in the conference room of an active global conference e If external recording is enabled on the system a Conference Record line appears in the conference room when a moderator presses 2 or uses a Web based interface to start an external digital recording e Right click on a line to view line options such as Mute and Moderator If you select both Mute and Moderator the moderator will be a muted moderator 34 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Bridge Talk Interface e You can start a Conference Viewer chat session by clicking on CV Chat if configured on the system For Conference Viewer instructions see Sending messages to operators or moderators using the Conference Viewer on page 142 By default the Hang up button in the conference room window is unavailable To make this command available please contact Avaya Conferencing Support Note that there are 1999 available conference rooms Room 2000 is reserved for music on hold Me ee AK Tip Do not interfere with or modify the Conference Record or AutoVLL line System Message and Chat area Syste
166. igit list use Meeting Exchange 5 1 displays the tag digit list associated with that file For information about creating tag digit list files see Creating a tag digit list on page 117 Create a Click in the Tag field of a digit and enter the label text you want temporary tag to use for that tag Repeat this for each digit that you want to digit list use Viv _ sd Tip After entering the text click outside the text box to apply changes Click Start Polling to begin polling The polling session begins and the system mutes all non moderator lines Meeting Exchange 5 1 clears all previous votes and totals Note All lines excluding moderators are muted in a lectured conference However you can select a moderator line and click Mute to mute or unmute the line Ask a polling question and list the possible responses Prompt participants to press a key on their telephone keypads that corresponds to their selection As participants vote the system displays the votes in the Polling dialog Click Save Results to save or print the polling results Note Participants can request help from the operator by pressing 0 or 0 When Users request help they hear the annunciator message Please stand by for Operator help 112 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting polling sessions Performing operator polling tasks You can perform one or more of the following tasks during
167. igital conference recording You can delete digital recordings that you do not want to save To delete a digital recording 1 In the Record Playback dialog click Delete X The Delete File dialog displays 2 In the File Name box select a file and click OK 3 Click Yes in the Confirmation dialog to delete the file For more information the record playback feature see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers 90 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 6 Using Dial Lists and Dialing Out This chapter provides information on e Working with dial lists e Overview of dialing out Meeting Exchange 5 1 Bridge Talk User Guide November 2008 91 Using Dial Lists and Dialing Out Working with dial lists A dial listis a phone list created by operators for use during BlastDial FastDial or Roster tasks Individual dial list entries include a participant name phone number and optional company name Table 18 provides a summary of dial list options Table 18 Dial list options To Procedure Create a new dial list Select one of these commands from the menu bar 1 Choose Fast Dial gt New 2 Choose Fast Dial gt Edit 3 In the Dial List Navigator dialog select New For detailed instructions see Creating a new dial list on page 93 Edit an existing dial list Follow these steps 1 Choose Fast Dial gt Edit from the menu bar 2 In the D
168. ilable lines Option Click Procedure View Display the total number of reserved available and schedule on demand lines for a specific date See the next section Using the View Schedule option View Display the total number of reserved available and expanded ESB on demand lines including the percentage of line use schedule for a specific date For more information see Using the View Expanded Schedule option on page 185 Using the View Schedule option The View Schedule option displays the total line and on demand line availability including the number of time intervals and reserved lines for 24 hours of a specified date The number and length of the intervals depend on the conferences that have been scheduled for that date Note The system subtracts Flexible Digital Auxiliary Port Interface FDAPI lines from the total number of available lines For example if there are 13 FDAPI ports which cannot be scheduled the total number of available lines is 1139 on an 1152 port bridge 1152 13 1139 Using the View Expanded Schedule option The View Expanded Schedule option displays the total line availability including on demand lines You can view the time intervals and reserved lines for 24 hours of a specified date including the number of available lines for each interval as shown Meeting Exchange 5 1 Bridge Talk User Guide November 2008 185 Scheduling a Conference Viewing or mo
169. in Enter status and includes a Show Filtered Show All toggle button If you click Show All the Enter queue displays all lines in Enter status If you click Show Filtered the Enter queue lists only those lines that meet your search criteria To list all callers who have dialed in and have not been placed in a conference for example ODO Scan and CLPG The Pending queue does not include a Get Next Enter button To list caller lines requesting help To display the tool bar The tool bar comprises all the commands in the menu bar but uses a command line format for entering keyboard commands To dock the Conference Navigator on the top bottom left or right To refresh all Bridge Talk status information Bridge Talk displays a progress bar while an update is in progress 1 of 3 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 191 Menu Bar and Main Tool Bar Table 50 View menu continued Menu Command Description ma AllLines To show the status of all lines on the audioconferencing v system v 1 Choose View gt All Lines from the menu bar and a select the line 2 Right click and choose one of the following commands from the shortcut menu Access Fault Hang up Updat a a Mute or Line Detail All Lines Reports Line status key Conference Scheduler DC disconnected line FL faulted MS music OS out of service MO moderator MU muted Current line sta
170. in the order in which they pressed 1 or 1 Default Excluded Prevent participants from asking questions during a Q amp A session Excluded participants are not shown in the Q amp A queue however they can request and receive operator help For information about setting caller priority during a Q amp A session see Conducting Question and Answer Q amp A sessions on page 118 2 Proceed to the next section Selecting additional line options Selecting additional line options The Line Detail dialog can include additional information about the caller s line 1 Select one or more of these options Option To VLL Define this line as a virtual link line The default is not VLL Call Type Identify what kind of line is in use Accept the default value unless you want to enter a new call type such as dial_in or ODO The default is dial_ out 1 of 2 80 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog Option To Network View the caller s line type such as Voice over Internet Protocol Telephony VoIP or PSTN ISDN The telephony network type is tracked in CDR and CODR reports Release on Close Release the line back to its previous location automatically when you close the Line Detail dialog Note Clear Release on Close if you want to continue talking with a participant while opening other Bridge Talk windows The line remains accessed until you sele
171. ine you may faintly hear parts of the conference This is a limitation of the standard two wire telephone that most people use and is not an indication of noise e You can listen to a line that is muted If you attempt to mute a line that is already muted you will actually unmute the line e f you do mute a noisy listen line you should follow up by accessing the line and informing the participant If the problem is the line itself you can ask the participant to call in on another line You can also fault the suspect line to prevent other participants from calling in on that line It is important to determine the cause of the noise Many calls originate from cell phones where there is background noise due to the caller s location In such a case ask the caller to mute their line unless they need to speak into the conference e If the participant on the line you are currently listening to leaves the conference you continue hearing that line with no display update until you select Next Line or Previous Line Listening to specific lines The listen option lets you listen to a specific line or a range of lines To listen to a specific line or a range of lines 1 Choose Line gt Listen gt Listen Line from the menu bar 2 Under Line Selection List in the Line Listen dialog choose one of these options Select a single line that you want to listen in on Entera range of sequential line numbers for example 3 12 Meeting Excha
172. ing Polling and Q amp A Sessions 109 Conducting polling sessions mm 110 Starting a polling session gt s s astes srera ense ae 111 Performing operator polling tasks 113 Excluding certain lines from the vote count 113 Providing help to a participant 113 Saving or printing the polling results 115 Allowing a participant to change a vote 116 Clearing all votes ne ee ee Re RR ORS Dee we 116 Ending a polling session 2 eee eee o 116 Creating a tag digit list 2 002 2 eee es 117 Conducting Question and Answer Q amp A sessions 118 Starting a QUA session et 119 Assisting callers during a QUA session o 123 Responding to moderators who request help 123 Responding to participants who request help 124 Allowing participants to ask a question ee eee 125 Chapter 8 Transferring Calls 2 127 Overview of the transfer process es 128 Transferring one or more participants 128 Undo Last Line Transfer c 664 el e RS ala a RR 129 Transferring a conference to a new conference room
173. ing conference information using Conference Details To view the Conference Detail dialog 1 In Conference Navigator click on a conference Right click and choose Conference gt Details Alternately choose Conference gt Details from the menu bar The Conference Detail dialog displays as shown 136 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Managing active conferences Figure 6 Conference Detail dialog Conference detail for 1 Global ID Cross Ref Billing Code Mute All OFF Q Name Avaya Test O Aux 1 Aux 2 Conf ID 231313 Note http support avaya com 9 Features Entry Tones Lecture Q C Exit Tones C Lock C Gain C Security Allowed o Prompt Set English Y Music Source Off o Figure notes 1 Mute All Indicator 2 Name Aux1 Aux2 Aux3 and Conf ID 3 Notes 4 Conference features 5 Prompt set 6 Music source 2 If conference data from a previous conference displays click Clear All to clear the fields 3 Enter up to 60 optional characters in the Name Aux1 Aux2 Aux3 and Conf ID fields 4 Under Features select the options that you want for your conference such as a music channel 5 From the Prompt Set box select a language for the conference Note Unless changed the prompt set is linked to the conference room for the duration of the conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 137 Assisting an Active Con
174. ing out All incoming calls on these lines receive a ring no answer l 3 E Tip This setting may or may not be visible depending on your Bridge Talk configuration To change this setting see Overview of Template xml on page 219 To specify that specific lines ignore incoming calls 1 From the menu bar click Tools 2 Select Set Answer Meeting Exchange 5 1 Bridge Talk User Guide November 2008 61 Creating a Conference Me A Tip If you do not know the answer status of a line use View gt Reports gt Answer before running Set Answer 3 To change the answer state of one or more lines enter a line number or a range of line numbers and press Enter Setting the system to not answer incoming calls Use the Set Nighttime command to prevent the system from answering any calls This command places all channels in No Answer mode and prevents access to operator menus and commands gt E Tip This setting may or may not be visible depending on your Bridge Talk configuration To change this setting see Overview of Template xml on page 219 Using this command does not affect active conferences but does prevent operators from viewing and assisting participants in those conferences When the system is in no answer mode incoming callers receive the ring no answer RNA signal Choose one of the following methods to set a system to Nighttime mode e Set the system to no answer mode by choosing File gt Nighttime fr
175. ining one time or recurring conferences on page 179 Select the appropriate conference settings For more information on conference options see Table 41 Skip over the unattended conference settings such as Conferee Passcode Moderator Passcode Name Record Playback PIN Mode and PIN list To select conference features such as conference start and end times see Defining conference features on page 181 Click OK to save the reservation If the Scheduler finds no errors the reservation is booked and the Scheduler displays a confirmation number If the Scheduler finds any errors it displays an error message explaining the problem You can then correct the problem and repeat this step 172 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Scheduling an unattended conference Unattended is a type of conference that does not require an operator Callers must enter a passcode before they can join the conference which can be chaired by a moderator To define settings for an unattended conference 1 Under Conference Information select UNATTENDED mode 2 Specify the conference as a one time or on going repeat conference For more information see Defining one time or recurring conferences on page 179 3 Select the desired conference settings For more information on conference options see Table 41 4 Enter unattended conference settings such as Conferee Passco
176. ir Load an existing private key file Save the generated key m Parameters Type of key to generate SSHI RSA C SSH2 RSA C SSH2 DSA Number of bits in a generated key 1024 Verify that the SshProt value is set to dword 0000000 lt x gt in the puttyS700 reg file located in the Bridge Talk installation directory For example change the value to 00000002 if you select the SSH2_RSA protocol Change the value to 00000003 if you select the SSH2_DSA protocol Distribute the modified putt yS700 reg file to all workstations 3 Click the Generate button in the Actions panel Note 4 Hover your mouse over the empty area of the new dialog while the random key is generating 5 Enter and confirm passphrase password Passphrases are optional Jot down the passphrase to use as a SSH login to the bridge If you forget the password you will have to generate new keys However be aware of security issues when writing down passwords 6 Click on the Save public key button in the Actions panel to save the public key 7 Name the file putty pub_key and save the key in the Bridge Talk installation directory Note Contact your system administrator to install the putty pub_key file in the PuTTY SSH accounts folder There may be some minor format modifications required before installing the file 8 Click on the Save private key button in the Actions panel to save the private key 238 Meeting Exchange 5 1 B
177. is configured on the connecting bridge Default e Select OFF to prevent new participants from entering the conference e Auto Extend Ports is not supported in Flex conferences After the conference starts the number of minutes that the conferee and moderator passcodes remain valid If set to 0 the PINs are always valid Default is 0 You can set code duration to any value between 0 duration off and 1440 1440 24 hours but less than the length of the conference Note A 24 7 conference starts at 12 00 a m If you schedule a code duration for 60 minutes participants can only enter the conference from 12 00 a m to 1 00 a m Therefore set the Code Duration to either 0 duration off or 1440 1440 24 hours Conference Adds a Conference Viewer flag which appears in the CODR Viewer End Time Set the time that the conference ends Note If the end time is earlier than the start time the system assumes the conference ends on the day after the conference begins 1 of 4 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 181 Scheduling a Conference Table 46 Conference features continued Option Procedure Entry Tone For Entry Exit Tones choose one of the following options for participants Exit Tone entering or exiting the conference e OFF Default Omit tones or voice messages e System Use the pre configured default setting e Tone Sound a tone e Message Play a voice message
178. itch is set to On you can speak to participants The text changes from black Off to pink On To toggle talk press ALT Spacebar ACCESSED LINE The line number you are currently accessing When the Bridge Talk console is locked a Workstation Locked message appears on the status bar as shown hw 350 po o JONISENT 0 FLT 24 HLP 0 foPr 019 ACCESSED LINE Workstation Locked You can place your operator line in a conference by clicking on the conference in the Conference Navigator Keyboard shortcut keys Bridge Talk includes keyboard shortcuts hot keys to initiate certain commands Table 7 lists the keyboard shortcuts you can use to turn your voice path on or off or access lines in the Enter Meeting Exchange 5 1 Bridge Talk User Guide November 2008 37 Understanding the User Interface or Help Requests queue Table 8 and Table 9 list the shortcuts for some of the major Meeting Exchange 5 1 task areas Table 7 Basic shortcut keys Command Shortcut keys To Voice path Alt Ea Toggle your operator voice path on off Access E Specify a line or access the next available line Enter Access a selected line and display the Line Detail dl E dialog This is identical to clicking the Enter button from the tool bar Help Access the line of a participant requesting help a EN identical to clicking the help reQuests button from the tool bar Table 8 lists the shortcut keys for the men
179. ized forrooms 220 Columns changing in Ul windows 40 Command line mode using the main toolbar 199 commandPort parameter in bridge properties 222 Commands Access on main tool bar 200 Clear CLPG aoaaa o 106 Conference Audit 195 Conference Details 195 Conference Hang Up 195 Conference Help n oaoa oaa 195 Conference Listen 195 Conference NeW o 195 Conference Polling 195 Conference Q amp A o 195 Conference Record Playback 195 Conference Scan 195 Conference Transfer 195 Conference onmaintoolbar 201 Details modifying participant information 140 Display description of tool bar commands 163 Enter on main tool bar 202 FastDial Blast 196 FastDial Dial 196 FastDial Edit 196 FastDial Hold Dial aoaaa aaa 196 FastDial New aoaaa a 196 Fastdial on Maintoolbar 98 Fastdial on maintoolbar 98 203 Files EXits o ioa i a ic a eh tea 190 File Logout File Nighttime File Opens 4 a ica e a o re e a File Print Setup File Session aoaaa Help About Help Topics Hold Dial List 0 Unes Emerg a ee ari e A a we
180. k Music On from the Dial List dialog to add music to a conference in which no music is playing if available e Click Music Off to stop music in a conference in which music is already playing Dial out to a person who is not on the dial list Do not create a blank entry no telephone number in the dial list Display the dial list in as entered order Default For instructions see step 6 in Creating a new dial list Exit out of the FastDial temporarily and save your position in the dial list To place a dial list on hold 1 Click Hold Dial List in the Dial dialog 2 Click Yes Meeting Exchange 5 1 closes the Dial List window so that you can perform other tasks To resume the FastDial click Hold Dial from the Fastdial menu Note You can hold your position only in one dial list at a time Meeting Exchange 5 1 Bridge Talk User Guide November 2008 101 Using Dial Lists and Dialing Out 9 Repeat steps 6 8 for each name in the dial list Note If you close the dial list while you are accessing a line you remain accessed to that line Using BlastDial During a BlastDial the system dials out using a dial list of pre programmed telephone numbers As each participant answers the telephone the system automatically plays an annunciator message which provides instructions to the participants being called You can use more than one dial list for each blast dial to the same conference however you must specify
181. k interface E Bridge 80 800 080 bee Operator 1 7 15 02 8 44 48 AM yp loj xj File View Line Conference FastDial Tools Window Help Confa Conf Name Te Conf ID Confirm Mod Code 1 Front Runner 17722345 013243567 0 Sec Talk Line Name Conf Company Phone Caller ID LF 169 Susie Smith C1 5555 Help Requests S Get Next Help Line Cont Conference Name pe 16 pe 0 ENT 0 Pris ENT 0 Fa 168 HLP 0 jOPR C1 JACCESSED LINE Figure notes Title bar Menu bar Main tool bar Enter queue Pending queue Conference Navigator Conference Room System Message and Chat area Help Request queue Operator status bar FLONDOR ANS Title bar The Bridge Talk title bar includes the system name operator line number as well as the date and time on the bridge as shown 30 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Bridge Talk Interface You can set Bridge Talk to display either a 12 hour or 24 hour time format Your particular Bridge Talk time format may vary from one bridge to another However Bridge Talk converts the time format internally to match that of the conferencing server when necessary For example you can schedule a conference for 1 30 p m 12 hour on a server that is configured for a 24 hour format Internally the server converts the time to 13 30 To display a different time format for your Bridge Talk session double cl
182. l connected Bridge Talk displays an error message Deleting expired reservations The conferencing server automatically purges expired conferences based on the configuration setting in Administrator Menu gt Configure Scheduler It is recommended that the purge command not be run from Bridge Talk Deleting reservation To delete reservations from the Scheduler choose Modify Conference gt Delete Conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 161 Performing Post Conference Tasks Enter the search criteria needed to locate the desired reservation 1 Choose one of the following To delete the scheduling record click Delete The bridge deletes the record and Meeting Exchange 5 1 displays the next record that meets your criteria To display not delete the next record that meets your criteria click Next To return to the Conference Scheduler click Cancel Working with status information and reports This section includes instructions on e Types of reports e Printing or viewing a conference status report e Printing or viewing a conference status report Types of reports Meeting Exchange 5 1 generates the following reports listed in Table 39 Table 39 Report types Report Description ACS Shows what lines are set as Automatic Conference Select ACS Answer Displays the lines that are set to Answer or No Answer Call Counts Shows the number of calls dialed on each lin
183. lick on a line if enabled on the system Description The Get Next Enter button in the Enter queue accesses the next line and displays the Line Detail dialog for the line Get Next Enter is available only if one or more callers are in the Enter queue You cannot use Get Next Enter if you are currently accessing another line or if you have not yet established an audio path The Get Next Filtered Enter button in the Enter queue accesses the next line for a particular company or group based on DNIS DDI digits Get Next Filtered Enter is available only if one or more callers are in the Enter queue If activated in the Template xml file double click on a line in the Enter queue to display the Line Detail dialog for the line Vv a dx Tip An administrator sets noEnterQueueSelection to false to activate this option 2 Complete the Line Detail dialog either by filling in the fields in the dialog or by using a dial list roster to supply information 3 Click Place or Transfer in the Line Detail dialog to place the line into a conference 70 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog 4 Proceed to the next section Using the Line Detail dialog If you use a dial list you can skip over the following procedure that describes how to enter line detail information For information about using a dial list see Using a dial list to supply caller information on page 82
184. lipsis to specify a range Option_2 or 1 3 Use a tag with a colon Option 2 Use a tag with single or double digits Option 12 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 117 Conducting Polling and Q amp A Sessions Viv yes Tip A IN Do not use a hyphen for example Option 2 You can create a standard tag digit list for the most common responses such as Digit Tag Label 1 Yes 2 No 3 Undecided If you want to create the tag digits for mixers the tags might like this example Digit Tag 1 Supremo Mixer 2 Mix o Matic 3 Mixing Master During a polling session participants who want to vote for Supremo Mixer can press 1 on their telephone keypads those who want to vote for Mix o Matic can press 2 As participants vote Meeting Exchange 5 1 displays the votes in the Polling dialog as shown 5 Repeat this step for each digit that you want to use and click Save As 6 In the Save As dialog enter a filename for the tag digit list file up to 8 characters and click OK NS ee SX Tip When a conference requires many polls you can assign the tag files sequential names that correspond to the number of the question For example the ACME conference might use tag files named ACME1 ACME2 and ACME3 7 Click Close to exit from the Polling dialog and then confirm that you want to leave polling Conducting Question and Answer Q amp A ses
185. lk User Guide November 2008 Overview of the Conference Scheduler The system automatically prompts callers dialing into the conference to press star if they are a leader and if so to enter a Leader PIN code When the first caller enters a valid Leader PIN the system defines the caller as a moderator or leader of the conference After the leader joins the conference the system only prompts for participant passcodes and registers all subsequent callers as participants Leaders can change profile settings before a conference begins and create control and end a conference call using DTMF telephone commands For example leaders can e Specify a conference password If scheduled previously leaders can add another layer of security by specifying a optional passcode that participants must enter before they can join the conference This password is valid only for the duration of the conference and is not stored on the system Note If music is turned on for the conference participants who arrive early wait on standby If the moderator specifies a passcode upon arrival the waiting participants must enter the passcode before they are allowed into the conference However if music is turned off participants who arrive before the moderator can enter the conference without the passcode e Change conference options When a participant enters a leader PIN code and assumes moderator status the system immediately prompts the leader to press 1 to
186. lorX Conference color piece of the conference yourConfName color pair Replace the X with a color pair Here number Enter the color to be used for this conference color pair confLockColor Color displayed for all locked conferences yellow confSecurityColor Color displayed for all secured red CVBrowser CVServerPath enableHangupButton conferences Defines the browser for launching the Conference Viewer application Will be the same as the default browser Note If you are using Windows NT systems change explorer exe to iexplore exe The Conference Viewer server Enables the Hang up button in the Conference Room window The settings are e True Operators can use the Hang up button to hang up the conference e False Operators cannot use the Hang up button to hang up the conference The button is made unavailable explorer exe lt ServerName gt False 2of10 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 223 Administrator Tasks Table 62 template xml file parameters continued Parameter Description Default Value EnableLineStatusUpdates lineDetailDialogEnableShow ConfDetails Allows the AVL DC and FLT line counters in the status bar to be disabled NA ZTN Tip Turning off these line counters will improve the performance of BridgeTalk on busy systems To reduce the amount of CPU time the Bridgetalk application consumes set EnableLineStatusUpdates t
187. lp Requests main tool bar and Conference Navigator commands from View Menu v Enter Queue v Pending Queue v Help Requests v ToolBar Conference Navigator gt Update All Lines Reports gt Conference Scheduler Window Menu Cannot access the Windows menu Tools Menu commands Cannot access the Customize commands Tools Help Viv _ ste A X Tip at Set Acs The Options command is available Set Answer only if you have an administrator Set DNIS Filter Purge or maintenance level sign in Options To lock Bridge Talk windows 1 Log in to Bridge Talk with an administrator or maintenance level sign in 2 Arrange windows to suit your preferences VV AS Tip Be sure to open and position a single conference room window 216 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Administrator and maintenance options 3 Choose Tools gt Options from the menu bar 4 Select Workstation gt Lock The Operator status bar displays a Workstation Locked message If you want to lock multiple Bridge Talk sessions you can choose to Auto replicate this profile in the btconfig xml file for each server connection When you select Lock the other Option Selections such as Multiple Conference Room Windows become unavailable To unlock Bridge Talk windows 1 Log in to Bridge Talk with an administrator or maintenance level sign in 2 Choose Tools gt Options from the menu bar
188. m messages and operator chat messages appear at the lower portion of the Conference Navigator area Meeting Exchange conferencing servers provide for application server and Media Processing Card MPC failover or redundancy Operators can create several Bridge Talk sessions by connecting to one or more active conference servers as well as the standby server and display both the active and standby sessions on their workstations In the event of a failover a system message appears in the System Message and Chat area of the standby Bridge Talk session e For application server failovers Bridge Talk displays the following message O Standby Server standby taking over for apsl If this message appears dial in and establish an audio path to the newly active application server Note that the IP address appears on the Bridge Talk title bar e For MPC failovers Bridge Talk displays the following message Media Server On Key XXX Unregistering Contact Support If this message appears notify Avaya Conferencing Support However the media server resumes conference recording or playback automatically To create several Bridge Talk sessions see Establishing multiple Bridge Talk sessions on different bridges on page 23 For instructions on using the Chat option see Sending messages to other operators using Chat on page 141 or Sending messages to operators or moderators using the Conference Viewer on page 142 Meeting Exchange 5 1 B
189. music before conference starts FECOFGING a a lacas dio ao ee a ee a report Menu bar FEPOMS ca ce we a a we a retrieving lines from SCANNING a Se Se ke ae as Baha ae et aaa scheduling attended scheduling on demand 2 scheduling a Flex conference scheduling a Flex conference call securing from outside listeners 48 setting up music audio path that operator is connected to AAA ee Ge A Ee aa transferring link lines to 2 transferring using tool bar using Conference Scheduler viewing information about voting during 2 04 Conference wide help description of Confirmation number additional information ON description scheduling field Continuous beep descriptionof 4 Converting public keys to OpenSSH format Cost center associating with conference Counts Changing vote 113 clearing call 159 non English language support for 184 participants Name Record Playback 184 Cross reference display in Conference Detail 136 number for subconferences 143 Current line status description of 52 Cursor animated problems with 2 2 2 29 Customer identifier associating with conference 46 C
190. n 76 placingacaller 81 placing participants in secured conference 81 Release button o 81 Release on Close option 81 Release on Close definition of 2 81 ShortcutkeyS goa oa aa i 83 viewing selected language based on DNIS 74 Line menu description of 2 o o 194 LineDetailDialogShowFindButton parameter in bridge properties 225 Lines dialingout o o 108 Link lines defining a dedicated 59 hunt group workaround for 55 setting up audio pathfor 22 using tool bar oaoa a 206 Listen command in Options submenu 205 Listening commands additional information 148 overview ofcommands 148 to music in a conference 55 to recorded audio PE to specific lines 149 Lists See also Dial lists Lock conference additional information 48 conference command Conference submenu 201 LOGINS niga aS eae So es Baek eh Ae 17 Look up scheduled conferences 186 M Main tool bar description Of e ocio cc a es 28 shortcutkeys sosoca ans i nos i aie koaa 39 using buttons o a o 199 Maintenance opening a telnet session 190 privileges 19 Manual dial additional information
191. n length of DNIS filter setting 3 Add DNIS box The Set DNIS Filter dialog displays the Min Length of DNIS filter number on the connecting bridge for example 4 digits Meeting Exchange 5 1 Bridge Talk User Guide November 2008 67 Dialing In Me ee A Tip If you do not use DNIS filtering select No DNIS Filter DNIS filtering may slow down Enter queue processing because the system maintains both lists whether you show or hide the filtered list 3 Enter search criteria as follows The wildcard character is always last in a series If the number of DNIS DDI digits is set to 4 the default last entry in the table is The system uses this entry for any line that does not match specified DNIS DDI numbers For every wildcard that you enter the system displays 0 through 9 for that placeholder For example if you enter 555 the system displays 5551 5552 and 5553 4 Click Add to add the DNIS DDI digits to your DNIS Filtered List 5 Click OK to create a filtered Enter queue Note Each Bridge Talk session maintains its own DNIS filtered list The Enter queue only displays lines that are in Enter status and includes a Show Filtered Show All toggle button If you click Show All the Enter queue displays all lines in Enter status If you click Show Filtered the Enter queue lists only those lines that meet your DNIS DDI search criteria ENTER QUEUE WAITING 6 ixl M Get Next Enter Show Filtered Talk Line
192. n a workstation Setting up PUTTY SSH Generating an SSH1 RSA key Generating an SSH2 RSA or SSH2 DSA key Procedures for creating an OpenSSH format 2 Converting an SSH2 Public key Exporting public keys to the bridge using FTP Launching PuTTY SSH from Bridge Talk ndek 0 irritada GE GES Meeting Exchange 5 1 Bridge Talk User Guide November 2008 219 220 220 220 221 222 222 231 233 234 235 236 237 240 241 241 241 243 9 10 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Preface Use Bridge Talk to create schedule and manage audio conferences on a conferencing server In addition you can assist moderators and participants during Question and Answer Q amp A and polling sessions Note Meeting Exchange 5 1 supports up to 140 simultaneous operator connections with the S6200 6800 platform and up to 70 simultaneous operator connections with the S700 780 platform The total allowed for Bridge Talk connections will be reduced by the number of external application channels configured for the system For example if a Client Reservation Server CRS is used for scheduling reservations the CRS uses one operator channel to connect to the conferencing server Intended audience Use this guide if you want to manage or schedule conferences for Meeting Exchange 5 1 Relate
193. n groups to start unattended or on demand conferences See the Meeting Exchange 5 1 Administration and Maintenance Guide for the CS700 780 Servers or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Serversfor instructions on configuring reservation groups 6 of 7 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 171 Scheduling a Conference Table 41 Scheduler fields continued Option Description Security Participants can be required to enter a security passcode before they can Passcode enter a conference The leader adds the second passcode using DTMF commands prior to conference start The settings are e ON A leader can add a second security code e OFF Default A leader cannot add a second security code Sign In Name The system displays the sign in that you used You cannot modify this field Status The settings are e ENABLED To schedule a conference e DISABLED Default To retain the scheduling information without actually scheduling the conference 7 of 7 Scheduling an attended conference Attended is a type of conference in which an operator places callers into a conference and remains available to them for the duration of the conference To define settings for an attended conference 1 2 Under Conference Information select ATTENDED mode Specify the conference as a one time or on going repeat conference For more information see Def
194. n privileges Sign ins determine what system features a particular user can access Table 3 describes the available sign ins for the system Table 3 Sign in privileges Sign in Description of Privileges Scheduler You can only create search modify or delete attended unattended on demand and flex conferences created by this sign in Operator You can manage conferences handle incoming and outgoing calls System administrator System maintenance monitor audio quality and print reports You can schedule conferences if the Bridge Talk Scheduler is active You can configure system software settings manage files and reports and configure conference parameters In addition this sign in can perform operator tasks You can configure trunk lines and system hardware and you can start up and shut down the system In addition this sign in can perform administrator and operator tasks For detailed information about administrator and maintenance tasks see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers You can log on automatically to Bridge Talk by predefining your sign in and operator number information For more information on presetting your sign in see Predefining login information on page 211 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 19 Getting Started Establishing an operator audio path An audio path is a software and hardware connection providin
195. nce 55 Animated cursor problems with 29 Annunciator command in Options submenu 205 Annunciator messages additional information 54 default used with Directly to Conf 105 non English support for 184 playing back aoaaa a 54 Answer command for in Display submenu 202 reports menubar 193 Application copying bridge properties file to workstations 217 failovermessage 35 keyboard shortcut keys 37 modifying windows oaoa a a 40 operator conference description of 29 server failovermessage 35 setting up several sessions on different bridges 23 table describing sections of 28 table listing Conference commands 195 table listing FastDial commands 196 table listing Line commands 194 table listing Menu bar options 190 table listing Tools commands 197 table listing View commands 191 table of sign in privileges 19 using the maintoolbar 199 Ask button in Q amp A oaoa a 125 Assistance responding to help requests description 36 Associate in Roster List dialog a a oaoa aa 82 Audio assessing quality 148 link line establishing 22 November 2008 243 Index music establishing pathfor 2
196. nce ID 46 Setting entry or exit tones and Messages 46 Additional information about entry and exit tones 47 Adding voice foster accio aia eee ew a 47 LOCKING SCONIRISNCE 5 6S 6 RSE KER RDA ARS AAA a 48 Additional information about locking 6 20 ee eee ee es 48 Securing a conference 2 a 48 Additional information about Security lt 49 Setting up a lectured conference 0002 ene 50 Additional information about lecture ee eee 50 Muting a iNe sae we eR Se ERA RES Se Oe OT ee ES ORD 51 Additional information on muting aline 2 2 ee eee ee es 51 Working with base and current line statuses 2 52 Using annunciator messages ao 53 Recording an annunciator Message 53 Playing back an annunciator Message 2 e 54 Additional information about annunciator messages 54 Providing music for a conference e 55 Adding an analog or digital music line 55 To remove music from a conference n 56 Linking CONMISFEICOS 246d thaw ie eee A e e ld A e 56 Adding a virtual link line o co ees ab crisis isa eee ad wu 57 Removing a virtual link line from aconference 5 59 Additional information about
197. ng external overview 86 recording external reserving lines 182 Directly to Conf default annunciator message 105 optional access code 95 Disconnect AMAN a ana dido ha rd ir ot thy 59 all lines from Menu bar 195 an entire conference 201 audio prompt on Menu bar 197 hangup all lines in a conference 158 hangup oneormorelines 158 mode audio prompt for 155 number of lines on status bar 37 purge lines from Menubar 197 re establishing disconnected line 107 removing disconnect mode 205 when moderatorhangsup 182 Display As Entered check box 101 description of tool bar commands 163 DNIS Direct mode in Pending queue definition 67 ENT caller status 37 filtered Enterqueue 67 using with on demand conferences 174 177 DTMF overview of in subconferences 143 passcode last entered Line Detail 75 subconferences Overview Of 144 See also Touchtone Duplicate adialllist pe e sw a ea beds 92 96 Duration Auto Extend scheduling for 181 E Edit command FastDial submenu 203 enableHangupButton parameter in bridge properties 223 End Time scheduling for o 181 ENT Caller Stat
198. ng Bridge Talk Starting Bridge Talk Sign in privileges Establishing an operator audio path Setting up auxiliary audio paths Establishing multiple Bridge Talk sessions on different bridges Exiting from Bridge Talk Chapter 2 Understanding the User Interface Overview of the Bridge Talk Interface TIME Dad 66 eR wR EEE RA Mema Bar ns he ee ea o a o a Maintoolbar Conference Navigator Pending queue Enterqueue Conference Room System Message and Chat area Help Requests queue About time sensitive operator assistance lt lt Operator status bar Keyboard shortcut keys Modifying Bridge Talk windows Changing the size of a window or a field Displaying or hiding fields Displaying afield Hiding a field Changing the field order Meeting Exchange 5 1 Bridge Talk User Guide November 2008 11 11 11 12 13 13 15 16 16 17 17 19 20 21 23 23 27 28 30 31 31 32 32 33 34 35 36 36 37 37 40 40 41 41 42 42 3 Chapter 3 Creating a Conference eee ee ee ee es 43 Creating a new conference eee ee 44 Naming conference seca iaa AAA 45 Specifying a conference ID aaao ee es 45 Additional information about confere
199. ng the Annunciators dialog Playing back an annunciator message You can replay an annunciator message that you just recorded to verify that it is correct To replay an annunciator message 1 From the main tool bar click Options 2 From the Options submenu toolbar click Annunciator 3 In the Annunciator Message window select the message you want to play back 4 Click Playback Bridge Talk displays the Playback dialog while the system plays the message into your headphones If you need to re record the message repeat steps 3 9 in Recording an annunciator message on page 53 5 Click Stop when finished Additional information about annunciator messages 54 Here are some important reminders e You can use an annunciator message to inform callers of the currently scheduled available conferences e You can use an annunciator message to provide instructions to called parties on a BlastDial For information about prerecorded annunciator messages see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Providing music for a conference Providing music for a conference When you add a music line to a conference the system automatically mutes all lines in the conference so that participants can listen to music before the conference begins There are two types of music channels digital and analog i Tip Be sure
200. nge 5 1 Bridge Talk User Guide November 2008 149 Using the Listening Commands Enter non sequential line numbers separated by a single space such as 6 8 1 5 x Line Selection List Line Listen List Or enter line numbers to monitor and choose Apply 6815 Line Number 30 Conferee Name 555555555555 Conference C2 Listen Line Selection Actions Next Line Hang Up Line Previous Line Mute Line Close Help 3 Click Apply 4 Under Listen Line Selection Actions choose one of the following options Option Description Next Line Lets you listen to the next line Previous Line Lets you listen to the previous line Hang Up Line Use the hang up command only when absolutely necessary You cannot warn a participant that you are about to hang up the line when you are in listening mode Mute Line Mutes the line 5 Click Close when finished Listening to all lines in a conference Using Conference Listen you can listen sequentially to each line including muted in an active conference so that you can detect any noisy or defective lines This way you can alert an operator or participant who may be unaware of the audio problem To listen sequentially to each line in the conference 1 Choose Conference gt Listen Line from the menu bar 150 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of listening 2 Under Conference Selection List in the Conference Listen dialog
201. o false 2 Defines when the Show Conf Details button in the Find Conference area of the Line Detail dialog is enabled or disabled This button gives operators access to additional instructions or information related to a conference The settings are Always The button is made available in the Find Conference group of the Line Details dialog and the Notes field of the Conference Detail dialog NotesOnly The button is only available in the Find Conference group of the Line Details dialog when the Conference Notes field has text entered This is useful for operators to know if there is text or a URL in the Notes field See Locating conferences using Find Conference on page 76 True Always 3 of 10 224 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Customizing Bridge Talk Table 62 template xml file parameters continued Parameter Description Default Value LineDetailDialogShowFind Button maxCustomConfColors default 0 Set to number of custom colors needed maxNumOpers moderatorFirstinConferenceR oomwindow NatConnection This is the only visible NAT property until you set the Value to True save the change and close and reopen Bridge Talk Enables the Find Conference function in Always the Line Detail dialog The settings are e True Operators can use the Hide Find function to search for conferences The Hide Find button is visible e Fals
202. o see and if enabled hear caller information without accessing the line 120 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting Question and Answer Q amp A sessions Note Caller Detail can be heard only if you schedule an unattended conference with the NRP set to OPER For more information see Name Record Playback NRP and Caller Detail in Table 41 An abbreviated Line Detail dialog displays A line modification indicator green line displays in the Conference Room and Q amp A windows when an operator clicks Caller Detail as shown FRXQ amp A for conference 40 Front Run Help Talk Line Conf Current Company QA Priority 2 C40___Muted Mod Teri Mathe Front Run x Caller Information Name Mike Riordan Company Front Runner Phone 555 1234 Lineauxt Retrieve LineAux2 LineAux3 Print CallerID Passcode Clear OK Cancel Help Close Online Help The indicator shows that the operator is viewing or modifying caller information 3 If NRP OPER is scheduled for the conference and the caller responded to the name prompt click Click Play to hear what the caller recorded The system plays caller information only to the operator The conference does not hear the recording Click StopX to stop the recording 4 When finished click OK to close the abbreviated Line Detail dialog 5 In the Q amp A dialog select any of the following commands from Table
203. o start the conference after the leader enters the Leader PIN The system automatically proceeds to the next step Conferee Add a code up to 16 alphanumeric characters that a caller must input to passcode join the conference as a regular participant Conference ID Conference Name Conference Type Confirmation No If the bridge is set for Automatic Security Codes this field is filled in automatically however you can change the code Add an optional conference number up to 12 digits or extended ASCII characters The conference ID appears in the Conference Detail Report that the system generates at the end of the conference Enter a name for the conference up to 12 alphanumeric or extended ASCII characters Viv Tip When scheduling attended conferences avoid using the same name for conferences that may run concurrently If several are identically named displays only one conference in the Conference gt Startup List on the menu bar A Select a one time or series conference For more information see Defining one time or recurring conferences on page 179 Enter an optional confirmation number up to 12 digits to identify the conference The confirmation number you specify must be unique Note If you do not specify a confirmation number the system automatically assigns one for you 3 of 7 168 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler
204. oding properties located in Template xml that can be set up in the btconfig xml file for a specific conferencing server n Table 61 Conference Colors Property Definition confSecurityColor confLockColor confColorNameStartsWith Matching confColorNameX X number starting at 1 The color defined for a secured conference Default color is red The color defined for a locked conference Default color is yellow Boolean that defines whether a color can be displayed based on a partial match of the conference name Default is false match must be exact Conference name piece of a conference color pair Replace the X with a color pair number Replace YourConfNameHere with name of conference to which color is to be applied 220 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Customizing Bridge Talk Table 61 Conference Colors Property Definition confColorX Conference color piece of the conference color pair Replace the X eun persianng ar with a color pair number Enter the color to be used for this conference color pair maxCustomConfColors This is the maximum number of color default 0 pairs Bridge Talk should look for Default of O means Bridge Talk will Set to number of custom ignore color settings Set this in colors needed increments of 1 Normally when editing a profile change the Value only However when setting custom colors as shown above use the followin
205. om the Blast Dial To re enable dialing for an excluded entry clear Exclude for that entry 7 Click Blast reBlast to begin the Blast Dial As the called parties answer their telephones and join the conference the Meeting Exchange 5 1 Status column displays the following Called party has been placed in the conference CLPG Call is in progress Note If not enough lines are available for the blast Meeting Exchange 5 1 displays an error message Meeting Exchange 5 1 Bridge Talk User Guide November 2008 105 Using Dial Lists and Dialing Out 8 Under Blast choose one or more of the following Blast Dial options Click To Display As Entered Display the dial list in as entered order Default For more information see step 6 in Creating a new dial list Blast reBlast Redial any participants except for those you excluded in step 6 Blast and reBlast is a toggle Clear CLPG Clear all lines that the system used for dialing that were not placed in the conference The Blast Dial dialog remains open as system hangs up all lines in CLPG status Next Place Access the next line in CLPG state from the Enter queue After speaking with the caller place the line into the conference by clicking Place Next and Place is a toggle Music On Music Off Play music in the conference Music On and Music Off is a toggle 9 To end the blast session click Close Meeting Exchange 5 1 prompts for con
206. om the Tools item on the menu bar If this feature is unavailable contact your system administrator For more information on the continuous beep option see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Meeting Exchange 5 1 Bridge Talk User Guide November 2008 155 Using the Listening Commands 156 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 11 Performing Post Conference Tasks This chapter discusses the following topics e Overview of post conference tasks e Working with status information and reports Meeting Exchange 5 1 Bridge Talk User Guide November 2008 157 Performing Post Conference Tasks Overview of post conference tasks Clearing all system information and conference features prevents overbilling and makes cleared lines available After a conference ends you can free up system resources by Hanging up lines Hanging up a conference e Clearing conference information e Deleting expired reservations Hanging up lines You can hang up one or more specified lines To hang up one or more lines 1 Click Line on the main tool bar 2 In the Line submenu tool bar click Hangup 3 Enter the line number in the text box and press Enter To hang up sequential lines 1 Click Line on the main tool bar 2 In the Line submenu tool bar click Hangup 3 Enter a range of line numbers for example 3 12 in the text box 4 Press Ent
207. om the menu bar Or e From the main toolbar a Click Set b From the Set submenu toolbar click Nighttime Additional information on ACS The ACS status remains in effect until one of the following occurs e You or another operator changes the ACS status e The system administrator changes any setting for any channel and saves the changes e The system administrator re initializes or shuts down the audioconferencing system or resets the power on the audioconferencing system 62 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Linking conferences Use No Answer carefully because callers receive a ring no answer on telephone systems lacking a hunt group setup which uses the next available line Check with your system administrator to determine whether your telephone system hunts beyond a ring no answer RNA signal Meeting Exchange 5 1 Bridge Talk User Guide November 2008 63 Creating a Conference 64 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 4 Dialing In This chapter includes the following topics e Overview of dialing in e Placing incoming lines into a conference Meeting Exchange 5 1 Bridge Talk User Guide November 2008 65 Dialing In Overview of dialing in When a caller dials into Meeting Exchange 5 1 it plays a prerecorded welcome message based on the DNIS DDI number In addition the system may prompt callers to state their names and company related information which
208. ommand participants are unaware that you are listening on the lines Viv ASX Tip It is good practice to listen to lines in the Hold conference before you place them in active conferences to ensure that only quality audio lines are used To listen to one or more lines in a conference 1 From the menu bar click Line gt Listen 2 Choose one of the following options Option Description Line To listen to a specific line or range of lines Aux To listen to an auxiliary channel such as a music channel or link line In addition you can optimize audio quality using any of these options Option Description Scan Choose Conference gt Scan from the menu bar to determine the sound quality in each individual conference Gain Right click on the conference in the Conference Navigator and select Gain in the Conference Detail dialog to equalize the voice levels Fault Right click on the line and select Fault in the Line Details dialog to take noisy or non functioning lines temporarily out of service off hook to prevent other participants from calling in on those lines Additional information on listening commands Here are some important reminders e You cannot hang up or mute auxiliary or operator lines If an operator line is noisy immediately send an explanatory message to that operator 148 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of listening e When listening to a l
209. on ordered list November 2008 103 Using Dial Lists and Dialing Out 3 In the Select Conference field choose one of the following methods to place the participants Conference Name Description New To create a new conference Default 1 Select lt Next available gt in the Select Conference list 2 Meeting Exchange 5 1 displays the Conference Name dialog and prompts for a name for the conference 3 Enter the conference name up to 60 alphanumeric characters and click OK Ae a AK Tip The system uses the default prompt set for the bridge Existing Choose an existing conference from the Select Conference list Note The system uses the prompt set scheduled for the conference Viv A Tip A JS You can enter a line number that the system can use as a starting point for the dial out If you leave this field blank the system starts at line number 1 4 To add music to the conference a Select one of the following music channels 1 4 b Click Music On 5 To change the default annunciator message a Click the Annunciator Message Browse button b In the Annunciator Messages dialog click Use Selected Message Click Description Use Selected To specify an annunciator message select the message Message you want and then click Use Selected Message Use Default See Table 25 for a detailed description of the available Message default Blast Dial messages 104 Meeting Exchange 5 1 Bridge Talk User
210. on zero number to receive UDP status messages from the bridge 60000 20008 30000 30000 5021 5020 2 of 2 For information on NAT related error messages see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Setting up PuTTY SSH PuTTY SSH provides a secure remote connection to the system administrator software when accessed through Bridge Talk by using encryption secure tunneling capabilities and authentication methods Note The system supports OpenSSL version 9 6 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 235 Administrator Tasks Generating an SSH1 RSA key To create public and private keys for SSH1 RSA 1 From the Bridge Talk installation directory double click on puttygen exe 2 In the PuTTY Key Generator dialog select the SSH1 RSA option under Parameters as shown File Key Conversions Help Key No key Actions Generate a public private key pair Load an existing private key file Save the generated key Parameters ype of key to generate f SSHI RSA SSH2 RSA C SSH2 DSA Number of bits in a generated key 1024 Not e Verify that the SshProt value is set to dword 00000001 in the puttyS700 reg file located in the Bridge Talk installation directory 3 Click the Generate button in the Actions panel 4 Hover your mouse over the empty area of the new dialog while the random key is gener
211. onferee passcodes e Table 46 which describes conference features such as start and end times and prompt sets Table 42 On demand conference settings Option Conference Type End Date End Time Start Date Start Time Weekend Description Select DAILY which includes the Weekend option Leave blank Select 12 00 AM Use this end time to activate the schedule from midnight to midnight Leave this blank Select 12 00 AM A 24 7 conference starts at 12 00 a m Leave the Code Duration atO duration off to allow callers to enter at any time during the 24 hour period Select YES 4 Click OK to save the profile ly Tip VV To enable customized greetings based on the number dialed for the conference use dedicated telephone numbers and the Dialed Number Identification Service DNIS Scheduling a flex conference Flex flex flow is a type of unattended on demand conference in which callers can join directly based on a predefined DNIS or DDI number This reservationless conference uses a profile to keep track of all the selected conference features such as Hang up or Name Record Playback Note that Q amp A and Polling are not supported in flex conferences Once the system administrator has defined the settings in a profile participants can join flex conferences on a first come first served basis However there can be only one moderator leader 174 Meeting Exchange 5 1 Bridge Ta
212. onference e f you are dialing out a VLL to another bridge 1 Choose Line gt Access from the menu bar and enter a line number or click OK to access the next available line 2 In the Line Detail dialog enter an identifiable line name such as Acme Sales 3 Select Moderator and VLL as shown Line Detail 170 Caller Information Name jAcme Sales Company Acme Power Tools Phone 5551234 Dial Dial Ext LineAuxt LineAux2 PromptSet Conference v LineAux3 Caller ID Passcode Conference Sales2 Hide Find Start Conf Find Conference Search for V Show All Conferences Show Conf Details Conf ConfName TP ConfID Confirm Mod Code 1lenfi0002 000000000 000000000 11002 ial 2 cnf10002503 000000000 3 El gt Base State Q amp A Pho PME C Normal C Mute Cc Call type dial_out E C Muted Mod Network PSTN ISDN E Current State Normal V Release on Close Roster Release Hang Up Fault Cancel Help 4 Enter the phone number of the bridge to which to link and click Dial When the other bridge s operator answers ask the operator to place the VLL in the appropriate conference 5 The other bridge s operator defines the line as a virtual link line with moderator status and places the VLL in the conference 6 Click Place to place the VLL in the appropriate conference on your bridge The con
213. onference Navigator window 28 changing locationof 32 modifying conference information 136 viewing subconferences 143 Conference Note a aoa oa a a 142 Conference Recording line in Conference Room description of 34 Conference Type description scheduling field 168 Conference Viewer description scheduling field 181 scheduling for lt sa e ea sore c rasa o 181 USING A E E E E E E ee 142 Conferences adding callers o oo o 61 70 adding gain to voice levels 153 246 Bridge Talk 5 1 User s Guide adding operator channel auditing lt e s s saoe o e automatically placing callers in checking line audio quality creatingnew EPV deleting records description of dialliStS aa Via Se we A a dialing a single number during 106 foroperatorsonly 4 hanguplinesin hanging up all lines PARA Ea a es includinganote IOGKING oa ke a Pig Boat eek aa tee ew managing 2 5 menu description of modifying lines for modifying schedules of music during FastDial NAMING 2 6 ateck a ae whos a Ale as placing callers in preventing entry locking printing schedule information providing
214. ou do not need to run this procedure for completed conferences if your system uses Automatic Conference Clear or if you run Conference Clear all for completed conferences 160 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of post conference tasks Clearing total time statistics You can clear the total time statistics to reset all line times on the system to zero To reset the total time statistics for a conference to zero 1 Click Purge from the main tool bar 2 From the Purge submenu tool bar click Total times Clearing all features from a conference You can clear all features from a conference that has ended using the Clear All command Choose one of the following methods to clear all features from a conference e From the Conference Room window click the Clear All button Or e From the Conference Navigator select a conference Right click and choose Details from the submenu Viv Ay Tip To clear the features from more than one conference enter the conference numbers in the prompt area Additional information about clearing all features Here are some important reminders e f your system uses Automatic Conference Clear you do not need to clear the features manually The bridge automatically clears the conference room when all participants disconnect e If you attempt to use Clear All for a conference that has not ended that is a conference in which one or more of the participants are stil
215. overview of the main Bridge Talk task areas Table 5 Meeting Exchange 5 1 task areas Section Title bar Menu bar Main tool bar Enter queue Pending queue Description Displays the system name operator line number as well as the date and time For more information see Title bar on page 30 Includes menus for both Bridge Talk specific and Windows based commands File View Line Conference FastDial Tools Window Help For more instructions on using the menu bar see Appendix B Menu Bar and Main Tool Bar on page 189 Includes commands for entering command line text For detailed instructions on each tool bar button or using shortcuts see Appendix B Menu Bar and Main Tool Bar on page 189 Displays lines that are in Enter status For an overview see Enter queue on page 33 Lists all lines that have dialed in and are not in a conference or Enter queue for example ODO Scan or CLPG The Pending queue does not include a Get Next button For details see Pending queue on page 32 Conference Displays a portion of the conferences currently running on the bridge as Navigator well as individual conference attributes or features See Conference Navigator on page 32 Conference Shows information about features and attributes for individual Room conferences and lists participants moderators and their status depending on what items you select in the Customize User Interface dialog Se
216. p 22233445 Off 7Sales Mtg 44522233 Off 8FrontRun 24533 Off 9 Me a AK Tip Click outside the conference name field to view the name you entered The conference name registers on the system when the first person enters the conference Specifying a conference ID A conference ID is an optional conference number up to 60 alphanumeric characters used for generating reports You can determine a conference by its ID number even if several conferences have the same name The conference ID displays in reports such as the Call Detail Record CDR and Conference Detail Record CODR if entered when booking a conference or if your system is configured for Automatic Conference ID Note Use a conference ID if you want to generate a CODR or conference report The system does not generate a CODR if the conference ID is left blank Meeting Exchange 5 1 Bridge Talk User Guide November 2008 45 Creating a Conference If your system is not configured to assign IDs automatically you can set a conference ID by following these steps 1 From the main tool bar click Conference 2 From the Conference submenu tool bar click ID 3 In the prompt area enter a conference number followed by a space and an ID 4 Press Enter Additional information about conference ID Here are some important reminders e f your system is configured for Automatic Conference ID the system automatically generates a unique ID for each conference when the
217. perator 12 noscheduler To disable the Bridge Talk Scheduler enter noscheduler Creating a customized Bridge Talk shortcut To create a customized Bridge Talk shortcut for your desktop 1 From your desktop right click and select New gt Shortcut 2 Click Browse and navigate to the Bridge Talk installation directory 3 The default Bridge Talk installation path is C Program Files Bridge Talk 4 Locate and select Bridge Talk exe 5 Click OK and Next 6 Enter a shortcut name and click Finish to add the Bridge Talk shortcut to the desktop 7 Right click on the Bridge Talk shortcut and select Properties 214 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Predefining login information 8 In the Shortcut dialog select the Shortcut tab General Shortcut Security NetWare om BridgeT alk2 0d Target type Application Target location BridgeT alk Target BridgeTalk2 0d Properties 2x1 Version j C AProgram Files SpectelBridgeT alk BridgeT alk Z Runin separate memory space FU Run as different user Start in Bun Comment 9 In the Target field add a space and then add login name password bridgeIP For example enter c Program Files I C Program Files Spectel BridgeT alk Shortcut key None Normal window z Eind Target Change Icon Cancel Apply the following to the end of the line Bridge Talk exe login m
218. r dials a phone number the system automatically dials the list without additional commands Select one of the following unattended Auto Blast settings e OFF Default Disables the automatic BlastDial feature e Manual Initiates an unattended Auto Blast when a moderator presses 92 e Automatic Triggers an unattended Auto Blast when the first moderator enters the conference The system activates the Dial List and Blast Annunciator Browse buttons if you select Manual or Automatic For information on selecting a specific blast annunciator message see the Dial List table entry 1 of 7 166 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Conference Scheduler Table 41 Scheduler fields continued Option Description Billing Code Prompt Blast Annunciator Block Dialout Select one of the following settings e ENABLED To track billing codes for unattended and on demand conferences The system prompts the moderator to enter a billing code upon entering the conference Moderators can press 91 to modify codes at any time during the conference however only the last code entered appears in various system reports e DISABLED Default The system does not prompt a moderator to enter a billing code however moderators can press 91 to modify codes at any time during the conference e BOTH ENABLED This setting prompts for both billing codes and client matter codes for conferences
219. r i oac oe eon ara 70 Get Next Help description of a a a a a a a 134 Global conferences AUTOVLL line description of 34 Global ID display in Conference Detail dialog 136 Groups reservation scheduling field 171 transferring participants into subconferences 128 H Hang up conference lines 195 201 conference when moderator leaves 182 during adialin 81 faulted line removing 155 in Dial List dialog box 101 insubconferences 04 145 line using Access button 200 line using Line button 2 204 line using Line submenu tool bar 158 moderator scheduling for 182 virtual link line 59 Help accessing line using keyboard shortcut 38 conference wide description of 135 individual description of 135 Help Requests queue additional information 135 conference wide help description 135 description n aoa a oa a a a 29 number of callers 37 providing assistance 134 Time in Queue aooaa a 36 whentouse o sod o OE a 134 Hide Find function in Line Detail dialog 76 HLP callerstatusinHelp 37 Hold Dial List command s a ska Ge toad ae a ee aeaa 101 command FastDialsubmenu 203
220. r more active conferences running on different bridges For instructions on transferring link lines see Transferring a dedicated link line on page 131 Transferring one or more participants You can transfer some of the participants in a conference to another conference For example participants in a large conference may want to break into small groups Franstertne A Select Transfer Line s pTo Conference Selection 5 M Always confirm before transferring Transfer Close Help To move all participants from one conference to another 1 From the menu bar choose Line gt Transfer Line 2 Under Select Transfer Line s select the lines that you want to transfer 3 Under To Conference Selection choose the conference destination 4 Click Transfer If you select Always Confirm before transferring Meeting Exchange 5 1 displays an Are you sure message before allowing you to transfer lines using the menu bar or tool bar 128 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the transfer process Note If you transfer participants to another conference room all lines with a Conference prompt set inherit the language of the new conference room Lines with a preselected prompt set via the call branding table do not inherit the language of the new conference room Undo Last Line Transfer Undo Last Line Transfer allows you to revoke the last transfer done with the Lin
221. rence Administrators can configure Bridge Talk so that this button is enabled or disabled based on the presence of text or URL in the Notes field for a particular conference Note that this feature is set in the Template xml file To view conference information select a conference from the Find Conference list and click the Show Conf Details button Assigning lines to conferences To assign the line to a conference select the desired conference from the Find Conference list and single click to fill the Conference field 76 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog Assigning and placing lines into conferences To assign and place a line into a conference select the desired conference from the Find Conference list and double click This action is the same as if you click Place which closes the Line Detail dialog Vv WK Tip If the caller is a moderator be sure to select moderator status before placing the line into the conference Dialing a telephone number To dial a telephone number or an extension 1 Enter a phone number and click Dial to dial the number 2 Click Dial Ext 3 In the Dial Extension dialog enter the digits in the Phone Extension field and click Dial Dial Extension x Caller Information Name Company Phone Extension Dial Help Close The audioconferencing system dials the number 4 Click Close Note that the CDR includes both the
222. requent callers who attend a variety of conferences you can create a roster of recurring names To use the roster function 1 From the Line Detail dialog click Roster Bridge Talk highlights the last dial list used 2 From the Roster List dialog select the correct dial list x Name SalesQ nd Conferee List Y Display As Entered Name Company Moderator Q amp A Priority Telephone Brendan Y 5555 Kate Cassie Michael Oooo a a a ES Matt 3 Under Conferee List click an entry on the dial list Bridge Talk highlights that entry Viv Ln Sd Tip To sort a dial list column in ascending or descending order click on the header of the column that you want to sort To display the dial list in the order that you entered the names select Display As Entered 4 Click Associate Bridge Talk automatically fills in the Line Detail dialog with information from the dial list entry For more information on using Display As Entered see step 6 in Creating a new dial list on page 93 82 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using the Line Detail dialog Keyboard shortcut keys for the Line Detail dialog Table 17 gives an overview of the Line Detail dialog shortcut keys Table 17 Line Detail dialog shortcut keys Shortcut key To Alt Alt Alt Alt D Alt E Alt F Alt gt It gt It Alt
223. ridge Talk User Guide November 2008 Conducting polling sessions Yes to stop conference polling after you exit No to allow conference polling to resume after you exit If you are the only active operator in the conference the polling session ends however if there are other operators currently polling the conference the polling sessions continue Cancel to return to the Polling dialog Me a SX Tip If you muted any lines during polling to exclude from voting remember to unmute them Creating a tag digit list Here are some important reminders on tag digits e Operators can access all tag digit lists stored on a bridge regardless of who created them More than one operator can use the same tag digit list at the same time e If several operators are polling a single conference make sure that all the operators use the same tag digit list To create a tag digit list 1 Choose Conference gt Polling from the menu bar 2 In the Input dialog enter the number of your conference and press Enter The bridge uses tag digits to match votes to the items participants vote on A tag digit includes a tag descriptive text and a digit from 1 to 9 maximum is 9 Viv _ Sd Tip After entering the text click outside the text box to apply changes 3 Click on a digit in the Digit field 4 In the Tag field select one of these numbering conventions Description Example Use a tag with an underscore _ or an el
224. ridge Talk User Guide November 2008 Setting up PuTTY SSH 9 Name the file putty priv key and save the key in the AvayaBridge Talk installation directory After the system administrator creates an authorized_keys file on the bridge you can export the public keys to the bridge into the authorized keys file using FTP Table 65 provides a format example for the SSH2_RSA protocol Table 65 SSH2 RSA_ protocol Type Format PuTTY Comment ssh2 rsa key 20030923 AAAAB3NzaClyc2EAAAABJQAAAIEAhkpem14P d37hC 4 5TOEz4wmWX1fNOs S5C0d83tgIRbsXnruPEm KmKcj 9YUN8JFEFJ 8FVal1f2uVaz pJIEbD7EM9ZfWkRrPbXv5brRo0fLXj4HX00x4B4j8GELUe uLlvt0QI i zZAbAua3SdmpymCJwA50HDFbmC ul 3wdA1i8 OpenSSH ssh rsa AAAAB3NzZaC1yc2EAAAABJOAAATEAhkpcml4P J7hC 4 5TOEz4wmWX1fN0Os 5C0d83tgIRbsXnruPEm KmKcj 9YUN8JFEJj 8FVal1f2uVaz pj IEbD7EM9ZfWkRrPbXv5brRo0fLXj4HX00x4B4j8GELUe uLlvt0Q1 i zZAbAua3SdmpymCJwA50HDFbmC ul 3wdA1i8 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 239 Administrator Tasks Table 66 provides a format example for the SSH2_DSA protocol Table 66 SSH2_DSA protocol Type Format PuTTY Comment dsa key 20030923 AAAAB3NzaC1kc3MAAACAY 9A4Gcb brCOxL2hmS C61b91X3dk0slqiCPh7kuAvCZvmvp9eNa7y gZ8Ld36xeSN5XzkLKS23d7BWsrkoNXmemRBUKPzwMh 8w66 GDprTM5YUmyWnmGSUV
225. ridge Talk User Guide November 2008 35 Understanding the User Interface Help Requests queue The Help Requests queue lists participants who want to ask a question Participants temporarily enter the Help Requests queue while waiting for operator help but remain in the conference Note that the lines display in yellow in the Conference Room window The Help Requests queue displays e Line Conf The line number or the conference room number e Conference Name The name of the conference e Conferee Name The name of the conference participant e Time in Queue The hours minutes and seconds that a line remains in the Help Requests queue If a line is accessed and then returned to the queue the system resets the time to zero System administrators can update timing using the timelnQueuelnterval parameter located in the Template xml file For details on Template xml see Customizing Bridge Talk on page 219 The Get Next Help button is available only if one or more callers are in the Help Requests queue You cannot use the Get Next Help button if you are currently accessing another line or if you have not established an audio path For details on handling help requests see Responding to help requests on page 134 About time sensitive operator assistance 36 If the time sensitive operator assistance feature is enabled on the conferencing server the system can respond to help requests at a specified time in the day week or weekend Sp
226. riod 185 in Expanded Schedule 185 setting 12 hour 24 hour format 28 Time sensitive Operator assistance 36 timelnQueuelnterval parameter in bridge properties 230 Title bar description of soe e co omo ais 28 TLK operator talk toggle 37 Tones Enti e o do oe BA ea 46 TOON Dale cia a a o a a a 28 using hot keys 199 Tools menu descriptionof 197 Top priority Inmdial lists s e io cc a a a 94 IN QBA ema a dae a 80 Total Line Times report Menubar 193 Line Times command in Display submenu 202 Line Times resetting to zero 205 time statistics clearing 161 Transfer command from Access submenu 200 Transferring Clica a AA 128 conference usingtoolbar 206 definition of o o o o oo o 195 link lines using tool bar 206 one or more participants 206 participants into smaller groups 128 U UdpStatusPort parameter in bridge properties 230 UI User Interface 4 28 application sections of 28 changing window orcolumnsize 40 components of 0 4 28 logging in aoa aa a 17 Main tool bar description of 28 modifying WINdOWS 40 Sardina a 17 Unattended conferences table listing conference features
227. rmation 106 automatic triggered by moderator 106 Blast Annunciator description scheduling field 167 clearing all lines 106 placing callers 106 starting line number 104 using reBlaSt oo s coa os s rao aou 106 244 Bridge Talk 5 1 User s Guide Block Dialout description scheduling field 167 Bridge setting up severalsessions 23 Bridge properties file copying to workstations 217 DNIS DDI filter option 67 Browser parameter in bridge properties 222 C Call counts command for in Display submenu 202 command in Purge submenu 205 report Menu bar 193 Call transfers oaoa a a ee ee 128 Call type command from Access submenu 200 command Line submenu 204 in Line Detail dialog 80 Callers adding details during Polling 111 handling dial ins from aooaa aa 65 ID displayed in Line Detail dialog 73 listening to recorded audio 77 placing into conferences 61 70 See also Conferees or Participants Calls answering 2 2 ee ee ee 70 automatically answering 61 blast dialing all conferees 102 clearing counts 4 159 FastDial dialing one atatime 107 IQNOPINGs 00 ua AD e Ee Rw 61 PIA
228. roll calls do not affect the main conference 1 of 2 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 145 Assisting an Active Conference Table 37 Optional subconference features continued Feature Effect in main conference Effect in subconference Q8A Meeting Exchange 5 1 amends the If a participant in a subconference Q amp A queue when a line presses 1 or1 presses 1 and then 930 or 930 the from the main conference system returns the line to the main conference and adds the line to the Q amp A queue Security To rejoin a secured main conference To join a different subconference If a participant tries to rejoin the main conference the system plays a The main conference is secured message The system then finds the first moderator in the main conference or any of the subconferences and plays The main conference is secured A participant is trying to enter Press 1 to unlock your conference e f the moderator presses 1 the system unlocks the main conference The participant hears Return to main conference is now allowed e If the moderator presses star the system plays Conference cannot be unlocked to the participant trying to enter the conference Participants The system plays a Subconference lt x gt is secured moderator has been notified message The system then finds the first moderator in the main conference or any of the subconferences
229. rom Conference Selection select the conference that you want to transfer 3 Under To Conference Selection select the number for the targeted conference 4 Click Transfer If you select Always Confirm before transferring Bridge Talk displays an Are you sure message before allowing you to transfer lines using the menu bar or tool bar NS ee X Tip If there is only one moderator in a conference and moderator hangup is enabled transfer the moderator line last or contact the moderator to disable Moderator Hang up prior to transferring the conference to prevent the system from disconnecting lines after the moderator is transferred 130 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the transfer process Transferring a dedicated link line Operators working on different bridges can add a dedicated link line between conferences to link the two conferences together Specifically both operators transfer the same numbered link into the respective conferences As shown in the following example the operator on bridge lt A gt transfers a link line into Conference 12 Operator on bridge lt B gt transfers the link line into Conference 8 using the same procedure and link line number The two conferences on the two systems are now combined into one conference Conference Room 12 C Conference Room 8 Bridge A Bridge B lt 2 gt lt 2 gt Dedicated link line To transfer a de
230. rval The maximum interval in seconds to wait 60 seconds for a TCP status message After the interval ends Meeting Exchange 5 1 sends a keep alive status message At this point the statusTCPKeepAliveMsgWait timer begins A CAUTION Modifying this value may affect Meeting Exchange 5 1 performance or connectivity to the bridge TalkMSecInterval The interval in milliseconds that talk bits 500 are sent from the bridge half second A CAUTION Modifying this value may affect Meeting Exchange 5 1 performance 8 of 10 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 229 Administrator Tasks Table 62 template xml file parameters continued Parameter Description Default Value TcpStatusPort tcpStatusPortSSL timelnQueuelnterval UdpStatusPort Set this parameter to a non zero value to receive TCP status messages from the bridge Note Meeting Exchange 5 1 does not use this port in NAT mode A CAUTION Modifying this value may affect Meeting Exchange 5 1 performance or connectivity to the bridge Integer Determines the status port on bridge when useSSL is true Periodically updates EnterQueue window to show the length of time a line has been in the queue Enables Meeting Exchange 5 1 to receive UDP status messages from the bridge A CAUTION Modifying this value may affect Meeting Exchange 5 1 performance or connectivity to the bridge 5021 5022 1
231. s Bridge Talk exe operator 0 login m7 xyz 123 45 678 9 212 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Appendix D Administrator Tasks This appendix includes the following e Predefining login information e Administrator and maintenance options e Lock and release of Bridge Talk areas e Customizing Bridge Talk e About Network Address Translation NAT mode e Setting up PuTTY SSH Note Meeting Exchange 5 1 Bridge Talk User Guide November 2008 213 Administrator Tasks Predefining login information If you want to use the same sign in information each time you start Bridge Talk you can create a shortcut or batch script using one or more of the predefined command line variables described in Table 58 To locate the properties file right click on the Bridge Talk icon located on the desktop Table 58 Command line login variables Value Description login Use the following comma delimited format login name password bridge For example enter login m7 xyzzy bridge34 where Login is a sign in based on a predefined set of user privileges for example maintenance administrator or operator Password is the password for that user name Bridge is the name of the bridge that you want to use Operator number is a number between 1 and the number of operators that your bridge can accommodate operator Enter an operator number or zero 0 for next available OPSAT in For example enter o
232. s Caller Detail Help Line Digit Total Tag Clear Tags eteaseline 1 Dired Tag File Mie me 2 Olyellow gana SU 3 a colors y 4 it Print Results 5 o Delete 6 ol Save Results 7 o Save File 8 D a 9 0 Start Polling Save File As Include Moderator Mute votes Online Help Line Detail 362 xl Caller Information Name Company Front Runner Phone 551234 LineAuxt y LineAux2 LineAux3 Passcode 149 Caller ID Teri Morse Play Stopx OK Cancel Help A line modification indicator green line displays in the Polling and Conference Room windows when an operator clicks Caller Detail The indicator shows that the operator is viewing or modifying caller information Note The indicator does not prevent other operators from modifying the same line Meeting Exchange 5 1 Bridge Talk User Guide November 2008 111 Conducting Polling and Q amp A Sessions 3 If NRP OPER is scheduled for the conference and the caller responded to the name prompt click Play to hear what the caller recorded The system plays caller information only to the operator The conference does not hear the recording StopX to stop the recording 4 When finished click OK to close the abbreviated Line Detail dialog 5 Choose one of the following tag digit options Option Procedure Use an existing In the Tag Files field select the tag digit list file you want to tag d
233. s PIN list names up to 30 alphanumeric or extended ASCII characters PIN Mode If selected participants must enter a PIN as well as a passcode before joining the conference Choose one of the following PIN list settings on systems that have the PIN code option installed e Sys PIN To allow all PIN codes in the system wide PIN code database e Conf PIN To allow only the PIN codes in a specified PIN list e OFF Default To omit a PIN code Note Message 247 and 247a are the default PIN code messages PIN code information is included in various system reports For more information see Working with status information and reports on page 162 Res Group Participants can use duplicate passcodes on the system if all conferences Optional within the same reservation group have a unique passcode Specifically if the system e Uses reservation groups enter the exact reservation group number for each conference as defined in the DNIS table on the bridge Contact the system administrator for a list of conferences that are mapped to specific reservation groups e Does not use reservation groups accept the default 0 ho v Tip The Res Group box may or may not appear depending on the system configuration as defined in the Template xml file vy For more information see About reservation groups on page 69 for an overview of this feature or step 3 in Using the Start Conference option on page 78 for instructions on using reservatio
234. select or clear Mute callers cannot alter their mute status using touchtone commands Current The states are A view only non modifiable line status impacted e Mute by a feature like Lecture or Music or a temporary e Normal action like operator help When completed the line reverts to the Base status e Moderator 5 a Muted Moderator If selected as a viewable field Current status x displays in the Conference Room window Enter e Polling or Pending queues Q amp A and Polling dialog e Music boxes 52 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Using annunciator messages Using annunciator messages Annunciator messages are prerecorded system messages played to participants who dial into a system or who answer the phone during a dial out You can customize these messages to include specific company information or translate the messages into other languages Note The conferencing servers include several prerecorded annunciator messages Contact your system administrator before recording over any prerecorded messages Recording an annunciator message You can record messages that apply to individual callers or entire conferences Meeting Exchange 5 1 provides up to 60 seconds for any message Viv X Tip AAN Make sure that you have established your operator audio path before recording messages To record an annunciator message 1 Write down the text of the annunciator message that you want to record
235. sions Question and Answer Q amp A sessions provide an orderly method of letting participants ask questions or make comments during a lecture or large conference An administrator can configure the bridge to prompt for one or two digits for help 1 or 1 or operator 0 or 0 118 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Conducting Question and Answer Q amp A sessions During a Q amp A all lines are muted except e A participant asking a question e Moderators Moderators can mute and unmute themselves using the 6 command A muted moderator retains moderator status and can still use moderator based touchtone commands Note Set participant priorities before starting a Q amp A session and verify that there is at least one moderator line in the conference To change the priority of a participant 1 Click the Q amp A Priority field of the participant s line in the Conference Room window 2 Select the new priority that you want to assign to the caller as listed in Table 28 Table 28 Setting caller priorities in Q amp A Option To Top Place callers at the beginning of the queue in the order in which they pressed 1 or 1 Moderators are placed at the beginning of the caller queue For more information on setting priorities see step 1 in the Selecting a Q amp A Priority on page 80 Excluded Prevent callers from asking questions during a Q amp A session and are not shown in the Q amp A queue However excluded c
236. sktop Right click on the Bridge Talk shortcut and select Properties In the Shortcut dialog select the Shortcut tab BridgeTalk2 0d Properties 2 x General Shortcut Security NetWare Version om BridgeT alk2 0d Target type Application Target location BridgeT alk Target C Program Files S pectel BridgeT alk BridgeT alk IZ Runin separate memory space Run as different user Start in C Program Files Spectel BridgeT alk Shortcut key None Bun Normal window hd Comment Find Target Change Icon Cancel Apply In the Target field add a space and then add the following to the end of the line login name password bridgelP For example enter c Program Files Bridge Talk exe login m7 xyzzy bridge34 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 211 Predefining Login and Operator Information Me a A Tip To login to a specified bridge using the next available operator enter Cc Program Files 3 4 Bridge Talk Bridge Talk exe login lt your username gt lt your password gt lt bridgelP gt operator 0 If you want to disable the Scheduler add a space then add the following to the end of the line noscheduler For example enter c Program Files Bridge Talk exe noscheduler 10 Click Apply and OK to save the changes Using a batch script Use a batch script similar to the following c Program File
237. t the current subconference number e Meeting Exchange 5 1 carries over a line status from the main conference to a subconference For example if the operator mutes a line entering a subconference the line remains muted However if a participant mutes his her own line before entering a subconference the participant can unmute the line manually e Subconferences can inherit many of the main conference features as listed in Table 35 How tracks subconference activity The system identifies a subconference by the same cross reference number as that in the main conference Meeting Exchange 5 1 tracks lines that join subconferences or rejoin main conferences as transferred lines Note The system displays subconference data in conference reports such as Conference Activity Conference Status CDRs and CODRs Meeting Exchange 5 1 Bridge Talk User Guide November 2008 143 Assisting an Active Conference Starting or joining subconferences If configured on the system a participant or moderator can start or join up to nine unattended subconferences at any time by entering 93 or 93 for flex call flow followed by a number from 1 to 9 Note Administrators can enable or disable subconferences as a bridge wide setting Check with the system administrator to find out how this feature is configured on your system For more information see e Table 35 to view subconference touchtone commands e Table 36 to browse inherited
238. tUOcxOy9KJatu8mmT5buHg9Ey8Yn6 Uq8KesFUy60fL6LJ7 7wPWkVuUOAAAAVAI1SDJusRS4t OyZ3uFd2 yw3FWGtAAAAgAFk J Jd KVH5uFAhV9RH8Zf CoQ1LPdDrv4icSxTTuRCRCtDOurtwO0 VDuRSasJAn3NnxIghR18qzIpQjjGkKHIVIVTUfIoi2s97oy DZExMgqq2Jiran0SH HVSZx1Lh1f Fmg7rONBEGwNKoTB9e bmuGb3nSnM7nNpBDt dUAi gNu6EAAAAGCVB930HigyXxrXY qXc 902EFCEYPUS 3AZSU0SOoHc2n9XoO1ANt MsNCTfmDT5YPoqle8sB2BIQeLUlCayuWtM3WMAGaFYKzFe 69 tnho7Y6U1WdAJcYm05UJ17eck7oyDfsw8DLHDc1HhLNNd r38wc213G3WVaAitvbb1CoNM37P53 OpenSSH ssh dss AAAAB3NzaC1lkc3MAAACAY 9A4Gcb brCOxL2hmS C61b91X3dk0slqiCPh7kuAvCZvmvp9eNa7y gZ8Ld36xeSN5XzkLKS23d7BWsrkoNXmemRBUKPzwMh8w66 GDprTM5YUmyWnmGSUVtUOcxOy9KJatu8mmT5buHg9Ey8Yn6 Ug8KesFIJy60fL6LJ77wWPWkVu0AAAAVAT1SDJUSRS4t 0yZ3uFd2yw3FWGtAAAAgAFk J J KVH5uFAhV9RH8ZfCoQ1LPdDrv4icSxTTuRCRCtDOurtwQ0 VDuRSasJAn3NnxIghR18qz1IpQjjGKHIVIVTIUfIoi2s970y DZExMqq2Jiran0SH HVSZx1Lh1 Fmg7rONBEGwNKoTB9e bmuGb3nSnM7nNpBDt dUAi gNu6EAAAAGCVB93 0HigyXxrXY qXc 902EFCEYPUS 3AZSU0SOoHcC2n9XoO1ANt MsNCTfmDT5YPoqle8sB2BIQeLU1CayuWtM3WMAGaFYKzFe 69tnho7Y6UlWdJcYm05UJ17eck7oyDfsw8DLHDcLHhLNNd r38wc213G3WVaAitvbb1CoNM37P53 Procedures for creating an OpenSSH format Use one of the following methods to create an OpenSSH format
239. tdial Help Q Requests help reQuests To dial out to participants using a previously created dial list 1 Click Fastdial or press f if status line is green The Fastdial submenu displays E T Edit Dial Blast hold dial Back Help 2 Click on one of the Fastdial submenu commands Edit Displays available dial lists Dial Shows dial list information Blast Displays BlastDial list information hoLd dial Toggles between pause or resume on a FastDial To provide help to a participant 1 Click help reQuests or press q if status line is green 2 Click on a line in the Help Requests queue Se ee Enter to access the line and speak with the caller The Access submenu displays For more information see the Access entry in Table 57 4 of 8 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 203 Menu Bar and Main Tool Bar Table 57 Main tool bar continued Menu Command Description VY Line To change line information without actually accessing a line 1 Click Line or press if status line is green Line The Line submenu displays 2 Click on one of the following Line submenu commands Call type To indicate that the call is a dial in or dial out cO name To identify the caller s company name Fault To make the line unavailable to callers if a problem is detected For more information see Faulting a line on page 154 Hangup To hang up specified
240. tely for new calls This mode is primarily used for attended conferences where operators continually monitor bridge activity By contrast disconnect is rarely used for unattended conferences where there are no operators to purge the disconnects To clear disconnected lines 1 Click Purge from the main tool bar 2 From the Purge submenu tool bar click Disconnect 3 In the Purge Disconnects lt conf A gt prompt area enter a conference number or type a to purge all disconnected lines in all conferences 4 Press Enter Viv lt C Tip ASS Use this procedure only on systems with Disconnect enabled Clearing minutes per conference statistics Clearing the minutes per conference statistics resets the total minutes for a conference to zero Since the system starts tracking conference minutes as soon as the first person joins the conference the tracked minutes may not match the actual conference minutes and may lead to overbilling VV A Tip Ni O To prevent overbilling run Purge Mins conf when the moderator officially begins the conference The system resets the conference minutes to zero and the Conference Report and CDRs reflect the actual conference minutes To reset the total minutes for a conference to zero 1 Click Purge from the main tool bar 2 From the Purge submenu tool bar click Minutes per Conference 3 In the prompt area enter the number of one or more conferences 4 Press Enter Note Y
241. tem uses the default language for non scheduled ad hoc conferences Note A administrator can set up the prompt set selection list from the Template xml file For more information see Customizing Bridge Talk on page 219 You can view the selected prompt set for the conference from the Conference Detail dialog Security In a secured conference a moderator can prevent outsiders from listening to or joining the conference Specifically operators cannot enter record scan or listen to the conference The moderator hears a tone or voice message to indicate that the conference is secured or unsecured Choose one of these options e Select ON to let the moderator secure the conference e Select OFF to make security unavailable for the conference Default For more information see Securing a conference on page 48 4 of 4 184 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Viewing or printing conference information Viewing or printing conference information Use the Conference Scheduler to view or print conference schedules and lines that are available for use You can use the Conference Scheduler to determine the number of lines that have been reserved as well as lines that are available for use for any specified date within the next year To view or print conference schedules 1 In the Conference Scheduler choose one of the following 2 In the Date dialog enter the date for which you want to check ava
242. temporarily removed from the conference to hear the roll call Viv _ AK Tip To hear a current conference voice roster enter 8 from a telephone keypad For more information on the Name Record Playback feature see Name Record Playback NRP and Caller Detail on page 170 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 47 Creating a Conference Locking a conference When lock is enabled the system displays a Conference is locked warning message preventing operators from accidentally placing participants into the wrong conference You can click Yes to place the participant in the locked conference or click No to cancel To lock or unlock a conference select Lock in the Conference Room window EntryTone Exit Tone Gain Lecturel Lock SecAllowed No Sd Tip A locked conference appears in yellow by default in the Conference Navigator Administrators can change the color in files located in the Bridge Talk installation directory Additional information about locking Here are some important reminders e A locked conference does not impact callers dialing in with a security code e Any operator can gain access to a locked conference To prevent an operator from accessing a conference a moderator can secure the conference For more information see Additional information about security on page 49 e lf you access a line from a locked conference you can return the line to the conference b
243. tered description of Enter queue 28 toggle in DNIS DDI Enter queue 68 showLineModifylndicator 254 Bridge Talk 5 1 User s Guide parameter in bridge properties showTimelnHelpQueue parameter in bridge properties Sign in as administrator or maintenance exiting from current login invalid sign in Or password login procedure name description scheduling field Operator session o table of privileges 19 Sort dial list entries alphabetically or as entered 82 Speed dialing table that lists types of 98 SSchedPath parameter in bridge properties SSH exporting public keys SSH1_RSA protocol SSH2_DSA protocol SSH2_RSA protocol Start Time scheduling for Starting line during BlastDial 4 during FastDial Statistics 2 clearing preventing overbilling Status bar operator 2 description scheduling field line description of Base line description of Current of line when viewing letters reports printing and viewing status TCPKeepAliveMsgWait parameter in bridge properties statusTCPLastMsginterval param
244. the Scan dialog and click Apply Specifying a scanning interval The scan interval is the length of time that you listen to each conference before moving to the next conference To set or modify the scan time interval 1 From the main tool bar click Set 2 From the Set submenu toolbar click Scan 3 In the prompt area enter the scan interval and press Enter Me a AX Tip You can enter any scan interval value from 1 to 59 seconds Applying gain to a conference You can apply gain to a conference to equalize the voice levels in a conference To apply gain to a conference 1 From the Conference Navigator right click on a conference 2 Click Gain from the Conference Detail window Meeting Exchange 5 1 Bridge Talk User Guide November 2008 153 Using the Listening Commands Additional information about gain Here is an important reminder Your system may be configured to allow callers to apply gain by pressing 4 or 4 on their telephones To determine if this is available on your system ask your administrator Faulting a line Fault a line when you want to take a line out of service off hook For example you can fault a noisy line to prevent other participants from using that line A faulted line is not the same as an out of service line which is absolutely unusable and cannot be made available by the operator Choose one of the following methods to fault or unfault lines e To fault a single line 1 From
245. the existing bridge properties file to another location before proceeding with the installation Starting with Bridge Talk 5 1 bridge properties has been replaced with Template xml and btconfig xml If you customized settings for Bridge Talk 5 1 copy the existing btconfig xml and Template xml files to another location before proceeding with the new installation Once the new installation is complete copy your customizations to the XML files in the Bridge Talk installation directory For details on using the Template xml file see Appendix D Administrator Tasks Installing Bridge Talk To install Bridge Talk 1 Perform one of the following actions If you are installing Bridge Talk from a CD ROM insert the CD ROM in the drive of your machine If you are installing Bridge Talk from a network device select the network that contains the distribution software 2 Double click on setup exe The installation program displays the Installer dialog 3 Click Next The installation program prompts you to select the folder location in which to install Bridge Talk 4 Perform one of the following actions To use the location currently displayed click Next To use a different folder from the default or currently displayed location 16 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Starting Bridge Talk a Click Choose b Select the folder you want and click Next c If you do not want to use the non
246. tically Cancel to view but not print any conferences Viv _ sd Tip Click Next to go to the next matching conference without printing the currently displayed conference Print Daily To print a list of conferences scheduled for a specific date or a Conferences range of dates to the default print device for your workstation 1 Select Print Daily Conferences and click OK 2 In the Date Range dialog enter date criteria and click OK 3 In the Print Daily Conferences dialog click Yes if you want to sort the conferences by start time 4 Click Print to print the report 5 In the Print dialog click OK 188 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Appendix B Menu Bar and Main Tool Bar This appendix provides detailed descriptions of the following e Menu bar overview e Main tool bar overview Meeting Exchange 5 1 Bridge Talk User Guide November 2008 189 Menu Bar and Main Tool Bar Menu bar overview The menu bar includes pull down menus for both Bridge Talk specific and Windows based commands File View Line Conference FastDial Tools Window Help Me ee A Tip Some commands may become unavailable if an administrator locks the size and location of the windows Using Menu commands Choose a command by clicking on the name or pressing Alt underlined letter File menu The File menu lists system administrator or maintenance sessions nighttime mode log off and exit commands as
247. tion about this product and accompanying documentation see the product link located on this site Avaya Web site www avaya com Technical Specifications As part of Avaya quality control testing on Bridge Talk in 5 1 was conducted on the following specification machine e 1 73GHz processor with 1G RAM Fast Ethernet connection Bridge Talk performance depends on the following e Traffic scenario running on the bridge call rate number of open conferences number of lines in pending queue e Specification of client terminal e Whether SSL is used e Whether NAT is used So as a benchmark if the following traffic scenario is running on the bridge one Bridge Talk session should be used from the client machine e Call rate 20cps e Call Flow Flex e Number of Conferences 400 November 2008 13 Preface e Number of lines per conference 10 e Name record Playback On e Tones and Message on Entry and Exit On e Conference duration 300 seconds If a lower specification client machine is used for the above traffic scenario Avaya recommend switching off the line statistics counters in the Operator status bar This is a new feature added to allow Bridge Talk to optimize CPU performance The following counters will remain at 0 e AVL Number of lines available not including disconnects e DC Number of lines in disconnect mode e FLT Number of faulted lines including those that are out of service If further Bridg
248. tion in the LineAux3 field 2 of 2 84 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Chapter 5 Recording Conferences This chapter includes instructions on the following e Overview of recording e Creating an analog recording e Creating a digital recording Meeting Exchange 5 1 Bridge Talk User Guide November 2008 85 Recording Conferences Overview of recording Operators can start stop and play back conference recordings initiated through Bridge Talk as well as those initiated by moderators who use touchtone commands The system announces that the recording is about to begin Subsequent callers hear a message stating that conference recording is in progress Note Moderators can record and play back a conference that they secure By contrast operators cannot record a secured conference If an operator starts recording a conference that the moderator later secures the system immediately stops the recording Types of recordings You can record an entire conference or only a segment using the following recording types if configured on the connecting bridge e Analog This feature is available only on S700 780 conference servers Operators or moderators can record to an analog device such as a tape recorder See the next section Creating an analog recording on page 87 e Digital Operators or moderators can record digitally to a file on the system For instructions see Creating a digital
249. to Call Branding table 66 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of dialing in When to use a filtered Enter queue You can set up a filtered Enter queue for up to 50 particular companies groups or conferences based on the Dialed Number Identification Service DNIS or Direct Dial In DDI process If you set up a filtered DNIS DDI Enter queue the bridge displays DNIS DDI lines in your customized Enter queue and displays a DNIS ENT status with the current line count on the Operator status bar You can toggle back and forth between the Enter queue and the DNIS Enter queue The Operator status bar displays both Filtered and All Enter totals For details see the next section Creating a Filtered DNIS DDI Enter queue You can create a filtered Enter queue if the connecting bridge supports DNIS DDI For example if you set up a specific Enter queue for Front Runner Inc you can greet the participants with Welcome to the Front Runner Conference May have your name please before placing them into the conference Creating a Filtered DNIS DDI Enter queue To create a filtered DNIS DDI Enter queue 1 Choose Tools gt Set DNIS filter 2 In the Set DNIS Filter dialog select Use DNIS filter as shown xl Use DNIS filter Min length of DNIS filter 4 Q C No DNIS filter Add DNIS DNIS Filter List lt lt Delete OK Cancel Help Figure notes 1 Set DNIS filter 2 The Mi
250. top 1 In My Computer or in the right pane of Windows Explorer and navigate to the Bridge Talk installation path 2 Select the Bridge Talk exe 3 On the File menu click Create Shortcut 4 Drag the Bridge Talk shortcut icon onto the desktop If the Bridge Talk icon does not display 1 Right click on the generic shortcut icon and select Properties 2 Click Change Icon and click Browse 3 Navigate to the Bridge Talk installation directory and select the Bridge Talk exe 4 Click Finish The Bridge Talk icon displays on your desktop To change any settings for the Bridge Talk shortcut 1 On the desktop right click the Bridge Talk icon and click Properties 2 Enter the new installation path in the Target field of the Shortcut window 3 Click OK To delete drag the shortcut to the Recycle Bin The Bridge Talk program still exists on the disk 210 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Predefining login information Predefining login information To create a customized and predefined Bridge Talk login shortcut for your desktop 1 oOo N DO FW DY 9 From your desktop right click and select New gt Shortcut Click Browse and navigate to the Bridge Talk installation directory The default Bridge Talk installation path is C Program Files Bridge Talk Locate and select Bridge Talk exe Click OK and Next Enter a shortcut name and click Finish to add the Bridge Talk shortcut to the de
251. ts directly into a conference as soon as they answer their phones Place callers directly into the conference without entering any DTMF commands The system ignores the called party s voice mail filter Any device that automatically answers the telephone is placed into the conference including voice mail modem and fax 8 Click one of the following Save to save the dial list The system saves the dial list using the list name that you specified in step 2 Print to print out the dial list Meeting Exchange 5 1 Bridge Talk User Guide November 2008 95 Using Dial Lists and Dialing Out Modifying a dial list To modify a dial list 1 Choose Fast Dial gt Edit from the menu bar 2 In the Dial List Navigator dialog select one of these options listed in Table 21 Table 21 Modifying list features in a dial list To Procedure Edit an existing dial list Duplicate an existing dial list Delete a dial list Select the dial list and click Edit See Changing entries in a dial list on page 97 Use this procedure 1 Select the dial list and click Duplicate 2 In the name field replace the name of the existing dial list with the name of the new dial list that you want to create 3 Modify the entries within the dial list that you want to change and click Save Follow these steps 1 Select the dial list and click Delete 2 Click Yes in the confirmation dialog Create or Move t
252. tus MM muted moderator PO polling VL virtual link line To view commands for a group of lines 1 Choose View gt All Lines from the menu bar 2 Using standard Windows command keys press SHIFT to select the first and last line in a sequential range or press Ctrl to select non sequential lines 3 Right click and choose one of the following commands from the shortcut menu Fault Hang up or Mute To select the number of lines per column that you want displayed in the All Lines dialog see the Options table entry in Table 54 2 of 3 192 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Table 50 View menu continued Menu Command Menu bar overview Description ACS Answer Call Counts Line Connect Times Minutes per Conference Operator Status Total Line Times Conference Status Conference Activity Past Conferences Reports Conference Scheduler To generate several different report types including e ACS To show what lines are set as Automatic Conference Select ACS e Answer To display the lines that are set to Answer or No Answer e Call Counts To show the number of calls dialed on each line e Line Connect Times To display the number of minutes each line was active e Minute per Conference To list the total number of minutes for an active conference e Operator Status To display information on operators specifically
253. u bar Table 8 Menu bar shortcut keys Shortcut key To Alt Display the File menu Show the View menu Alt View the Line menu Open the Conference menu Display the Fast Dial menu Show the Tools menu iBE EE RE Alt Alt W Open the Windows menu Alt H Display the Help menu 38 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Overview of the Bridge Talk Interface Table 9 lists the shortcut keys for the main tool bar You can use the commands only if the Main status displays green as shown Main The Main status displays green when the focus is on the tool bar If focus is already on the tool bar just press a capitalized letter hot key in the button name For example press a to view the Access command line _ The Main status displays red when the focus is not on the tool bar Click on any button to return the focus to the tool bar Table 9 Main tool bar shortcut keys Shortcut key To Open the Access command line Display the Conference command line Show the Display command line Access the next line in the Enter queue Display the Fastdial command line Access the next line in the Help Requests queue Open the Line command line View the Music command line Display the Options command line Show the Purge command line View the Set command line Display the Transfer command line BREE EEREREEE EH
254. u can select as viewable from the Enter and Pending queues 30f3 2 Ifyou need help entering the conference name or number in the Conference field proceed to the next section Using the Find Conference option in the Line Detail dialog on page 76 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 75 Dialing In Using the Find Conference option in the Line Detail dialog The Hide Find button toggles to show or hide the Find function Locating conferences using Find Conference To locate the name or number of a conference 1 Click Hide Find 2 Under Find Conference choose one of the following search options to locate the exact name or number of a conference Show All Conferences Browse through a list of all active conferences running on the bridge Search For Automatically displays matches for conferences from fields such as conference number name ID or code as you type each character To use deselect Show All Conferences and enter a few letters or numbers in the Search For box See e Viewing conference information e Assigning lines to conferences e Assigning and placing lines into conferences Viewing conference information From the Line Detail dialog operators can view but not modify information contained in the Conference Detail dialog Specifically operators can click the Show Conf Details button to access additional instructions or information related to a confe
255. ual Dial dialog to make the Dial Ext button available 4 To dial an extension for a main number that you are dialing a Click Dial Ext b In the Dial Extension dialog enter the digits in the Phone Extension field and click Dial The system dials the number c Click Close 5 In the Manual Dial dialog click Place To place the called party into the conference Hangup To hang up the line without placing the line into a conference if no one answers the phone Note that the CDR includes both the main phone number and the extension Additional information about manual dial Here are a few important reminders e Phone numbers can contain up to 40 characters that include the digits 0 9 and star or pound sign 4 e If you access a disconnected line and click Dial the system displays a dial prompt with the line name and phone number if this information was entered previously Click OK to dial the phone number and re establish the connection Meeting Exchange 5 1 Bridge Talk User Guide November 2008 107 Using Dial Lists and Dialing Out Adding a delay in a dialing sequence You can insert a temporary delay when dialing if your bridge is configured to accept commas in the dialing sequence A phone number can include one or more dial delays commas Table 26 describes the delay procedure Table 26 Inserting a delay in a dialing sequence Insert Procedure Delay Use a comma to insert a delay in the d
256. ue and Conference Room windows by display or hiding a field or changing the field order in the Customize User Interface dialog o o x x Navigator Enter Queue Pending Queue Conference Room Navigator Enter Queue Pending Queue Conference Room Available Properties Visible Properties Available Properties Visible Properties Entry Tones TP Current Name al Exit Tones E Conf ID F Base mee Conf R SecAllowed Confirm LineAux1 Company Lecture Mod Code LineAux2 Phone Gain Conferee Code LineAux3 Caller ID PIN Mode lt lt Delete Music Source y de TN y Aua Network Ana gt QA Priority Cancel Help OK Cancel Help Figure notes Navigator Enter Queue Pending Queue Conference Room tab RON gt Displaying a field To display a field 1 Open double click on a conference room in the Conference Navigator if you want the Conference Room tab to appear in the Customize User Interface dialog 2 Choose Tools gt Customize from the menu bar 3 Select a tab such as the Navigator 4 In Available Properties select the field that you want to add to the selected window Note Some fields in the Enter and Pending tabs cannot be deleted hidden such as Name and Line 5 Click Add Bridge Talk moves the item to Visible Properties which means that it displays this field in the selected window Meeting Exchange 5 1 Bridge Talk User Guide November 2008 4
257. ur recording device 5 To stop the recording click Stop in the Analog area The recording stops and the Record button switches from red to gray 6 Press Stop on your recording device For information about playing back the recording see the next section Playing back an analog recording Note The system assigns the letter A Analog plus an automatically selected channel number for the recording such as A1 or A22 The channel displays in the Record Playback dialog Conference Room title bar and Conference Navigator if you include Record in the list of visible properties of the Customize User Interface dialog Playing back an analog recording You can play back an entire conference or part of a conference Here are some important reminders e Do not rewind a tape while the record channel is active Rewinding may add noise to the conference e You cannot apply gain while playing back an analog tape To play back an analog recording 1 In the Record Playback dialog click Play in the Analog area 2 In the Select Channel dialog select a channel number and click OK Playback begins and the Play button switches from gray to green 3 Press the Play button on your recording device 4 To stop the playback click Stop in the Analog area The playback stops and the Play button switches from green to gray 88 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Creating a digital recording Creating a digital recordin
258. ustomizing Conference Room Colors 220 Customizing conference room colors 220 Customizing Locked Conference Color 222 Customizing Secured Conference Color 221 CV Chat starting Conference Viewer session from Q amp A 122 CVBrowser parameter in bridge properties 223 CVServerPath parameter in bridge properties 223 D DC disconnected line status 37 See also Disconnect DDI filtered Enter queue 67 Dedicated link line defining 59 Delay adding to dialing sequence 108 Details conference accessing or modifying 136 modifying caller information 140 Dial command FastDialsubmenu 203 command from Access submenu 200 Dial in placing callers into conferences 66 Dial lists CREALING s a ae ct a ek aes ee a a a 93 CGIGTIAG ciones Sheth gh de Ze 92 duplicating o 92 96 modifying o 92 96 naming character limitation on 92 PANUNG an o bo d a a i a ws 92 using multiple a a a 2 102 Dial out adding 9 to a phone number 107 108 Blasts ATi rl da ds do de u fin Ao a i h ees 102 FastDial dialing one at a time 107 OVEIVIOW o a os oe a noe aop e a g e a 97 table that lists types of 98 Digital music channel adding to conference 55 recordi
259. ut subconferences Meeting Exchange 5 1 Bridge Talk User Guide November 2008 133 Assisting an Active Conference Managing active conferences You can manage a conference that is in progress by responding to help requests modifying conference or participant information listening to or speaking to conferences sending messages to other operators or adding notes about the conference Responding to help requests During a conference participants can request operator help by pressing 0 or 0 on their telephones The system places the participant s line in the Help Requests queue To access the line to assist a participant who requests help 1 Choose one of the following Click Location To access Help The next participant who requests help Requests queue Note You cannot use the Get Next Help button if you are currently accessing another line or if you have not yet established an audio path Main tool A specific participant who requests help Type in the line bar number of the participant and press Enter Meeting Exchange 5 1 displays the Line Detail dialog for the participant 2 After speaking with the participant click Release to return the participant to the conference Note If a muted moderator or muted participant requests help Meeting Exchange 5 1 lets you speak privately with the requester even if the system is set to conference wide help 134 Meeting Exchange 5 1 Bridge Talk User Guide Novem
260. ve link with Hang Up function Select this link type if your bridge is set up with a dedicated link line and you want to link two conferences ps Limited number of lines Requires a dedicated link line with a telephone number assigned by a service provider Uses a non revenue line Add link using Transfer function Remove link with Remove Link Line function For detailed instructions see e Adding a virtual link line on page 57 e Adding a dedicated link line on page 59 e Using virtual and dedicated link lines in a conference on page 60 vi AK Tip connections If a bridge is rebooted or shut down you must re establish any dedicated link line For more information on configuring link lines see the or Meeting Exchange 5 1 Administration and Maintenance Guide for the S6200 S6800 Servers Adding a virtual link line Using Bridge Talk you can join several active conferences running on different bridges by adding one or more Virtual Link Lines VLLs To accomplish this define an available participant line as a VLL and link the line to another bridge The system processes a virtual link line much like any participant The number of Virtual Link Lines is limited only by the number of available revenue ports Meeting Exchange 5 1 Bridge Talk User Guide November 2008 57 Creating a Conference vi SK Tip Apply moderator status to the line Choose one of the following methods to place a VLL into a c
261. wing Conference submenu commands Clear all Clears features from a conference such as lecture entry exit tones or music Entry tone Sets entry tones for a conference Exit tone Sets exit tones for a conference Gain Equalizes the audio volume of all lines in a conference Hangup Disconnects an entire conference Id Lets you create a unique identification number up to 60 numeric characters for the conference Lecture Mutes all participants except moderators listen only mode locK Warns you about placing a participant in a locked conference Name Lets you add a conference name up to 60 alphanumeric characters noTe Associates a text message with the conference Play Starts a playback into a conference pOll Initiates a polling session Q amp a Starts a Q amp A session Record Places a record channel into a conference so that the operator can record the conference Security Prevent all operators from listening to a conference or new participants from entering a conference 2 of 8 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 201 Menu Bar and Main Tool Bar Table 57 Main tool bar continued Menu Command Description Display To display conference or system statistics 1 Click Display or press d if status line is green The Display submenu displays 2 Click on one of the Display submenu commands Acs Lists lines that are set
262. wing status 162 total line times 193 Reservation Group scheduling for o o 171 Results conference name requirement 45 POING ae ae cs ae he we Ye A ee AE WA ee AG 115 Resume button in Q amp A 04 126 Retrieve description of a a a a a a a 207 line from wrong conference 207 scheduled conferences 186 Roll call insubconferences 145 using voice roster 47 Roster command from Access submenu 200 for voice roll call o oa aa 47 populating in Line Detail dialog box 81 using to supply information to dial list 82 S Scan command in Options submenu 205 mode in Pending queue definition 67 Scanning conferences 152 schapi_timer_C parameter in bridge properties 227 Scheduler command in Options submenu 205 privileges a aa 19 Scheduler Reservation Group 171 November 2008 253 Index schedulerApp parameter in bridge properties 228 schedulerNoPrompt parameter in bridge properties 228 Scheduling a daily conference 179 a Flex conference Call 174 a monthly conference 180 a one time conference 179 a weekly conference 179 an on demand Conference 173
263. wse the list of conferences scheduled on the selected date The system lists conferences chronologically by disconnect time 5 Select one date at a time from the list and click View Note This process make take several minutes 6 Click Print to print the report 7 Click OK in the Print dialog 8 Click Close and Cancel to close the Past Conferences Reports dialog 164 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Appendix A Scheduling a Conference Scheduling conferences for your Meeting Exchange server can be done on the Scheduler from Bridge Talk or on an external reservation platform such as the Avaya Client Reservation System or CRS This appendix describes how to schedule modify or delete conference reservations directly from Bridge Talk To access the Scheduler from the menu bar go to View gt Conference Scheduler Overview of the Conference Scheduler If the Conference Scheduler is activated from Bridge Talk you can book conferences modify scheduled settings and display and print scheduled conference reports with the Scheduler To book a conference from the menu bar choose View gt Conference Scheduler The Scheduler launches and displays the Scheduler tool bar Table 40 describes the Conference Scheduler tool bar buttons Table 40 Conference Scheduler tool bar buttons Button Description Button Description a Schedule a conference View schedule EN Exit from the Conferenc
264. x conferences use the conferee passcode rather than the leader PIN The conference name ALL DAILY ONE TIME WEEKLY or MONTHLY The confirmation number The conference ID 186 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Viewing or modifying scheduled conferences Search Criteria Enter Date mm dd The date Mode ALL UNATTENDED ON DEMAND ATTENDED or FLEX Sign in Name The sign in name Viv _ AK Tip Make sure to narrow your conference search by including several criteria such as Conference Name and Date 4 Click OK The Conference Scheduler displays a conference that meets the search criteria you entered If more than one conference meets your search criteria the Conference Scheduler indicates the number of matches in the top line 5 Choose one of the options listed in Table 47 Table 47 Search results options Option Procedure Save Saves your changes to the current conference record The Scheduler displays a confirmation number Previous Displays the previous conference Next Displays the next conference that meets your search criteria if the displayed conference is not the one you want to modify Cancel Starts a new search Printing scheduled conference information The Conference Scheduler lets you print information about scheduled conferences on the default print device for your workstation To print the complete conference reservation for a specific conference 1 From the
265. y e AVLL displays as one line in conference reports For billing purposes you can set up two conferences on separate systems with identical conference names and IDs Adding a dedicated link line You can use a dedicated link line to join two active conferences running on different bridges To set up a dedicated link line 1 From the menu bar choose Line gt Audio Path 2 Select Link Line 3 Dial out using the assigned telephone number Once you establish the connection the system displays a Link Channel lt x gt Available message in the System Message and Chat area of both bridges Meeting Exchange 5 1 Bridge Talk User Guide November 2008 59 Creating a Conference Note To complete the process you must transfer the line into the conference running on your bridge Unlike VLLs a dedicated link line does not appear in the Enter or Pending queues and is NOT automatically placed into a conference 4 To transfer the line into the conference see Transferring a dedicated link line on page 131 Viv AK Tip Open the Audio Path dialog to see the available link lines Removing a dedicated link line from a conference To remove a dedicated link line 1 From the main tool bar click Transfer 2 From the Transfer submenu toolbar click Link Lines 3 In the prompt area type r followed by a space and the number of the link line that you want to remove from the conference 4 Press Enter Using virtual and d
266. y clicking Release which prevents Bridge Talk from displaying the lock verification prompt Securing a conference In a secured conference a moderator can prevent anyone from listening to or joining the conference Operators cannot enter record scan or listen to the conference During the conference moderators must press 7 on their telephone keypads to toggle this feature on or off Moderators hear a tone or voice message to indicate that the conference is secured or unsecured i Tip A secured conference displays in red by default in the Conference Navigator Administrators can change the color with files located in the Bridge Talk installation directory AN 48 Meeting Exchange 5 1 Bridge Talk User Guide November 2008 Creating a new conference To enable security for a conference 1 Designate one or more conference participants as moderators 2 Select SecAllowed in the conference room window as shown a Entry Tone Exit Tone Gain Lecture Locky SecAllowed Polling The Security feature toggles on and off 3 Remind the moderator to secure the conference by pressing 7 from the keypad Note A moderator can only secure a conference if security is enabled for the conference When a moderator has turned on security you cannot disable security for that conference until the moderator turns it off If you need to contact the moderator click on the conference in the Conference Navigator If the conference

a conference

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