4602/4602SW IP Telephone Release 1.8 User`s
Contents
1. Sending a call to another telephone 1 With the call active or with only one held call and no active calls press the Transfer button The call is placed on hold and its associated indicator light blinks the Hold Saal icon displays and you hear a dial tone while the next line activates 2 Dial the number to which you want to transfer the call The call is sent to the extension or number you dialed 3 If you do not want to announce the call press the Transfer button again If you wish to wait for an answer remain on the line then press the Transfer QD button after announcing the call A two second display message indicates the transfer is complete 4 Hang up your handset 2 4 Issue 1 8 November 2003 Using Your 4602 4602SW IP Telephone Logging Off the Phone Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox the red Message Indicator at the top middle of the phone illuminates To retrieve your voice mail press the Message button above the numeric dial pad The 4602 4602SW IP Telephone automatically dials your voice mail system Once connected to your corporate Voice Mail follow your standard voice mail retrieval procedures If you have voice mail related questions contact your Telephone System Administrator gt NOTE It is possible to disable the Voice Mail feature If voice mail retrieval does not operate as indicated contact your System Administr2. gt button while dialing this sequence 8 3 7 8 The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be replaced Contact your System Administrator for assistance or additional troubleshooting information 3 4 Issue 1 8 November 2003 Telephone Management and Troubleshooting Basic Troubleshooting Chart Basic Troubleshooting Chart Problem Symptom Suggested Solution Phone does not activate after Unless your System Administrator has connecting it the first time already initialized your telephone you may experience a delay of several minutes before it becomes operational Upon plug in your telephone immediately begins downloading its operational software its IP address and any special features programmed by your System Administrator from the server to which it is connected Report any delay of more than 8 10 minutes to your System Administrator Phone does not activate after Allow afew minutes for re initialization after a power interruption unplugging powering down the phone server problems or other power interruption causes Phone worked earlier but Contact your System Administrator does not currently seem to work Characters do not appear on See Phone does not activate after the Display screen connecting it the first time above Check all lines into the phone
3. AVAYA 4602 4602SW IP Telephone Release 1 8 User s Guide 555 233 780 Issue 1 8 November 2003 Copyright 2003 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to
4. Turning on during a call 2 4 IN 2 Issue 1 8 November 2003
5. call 4 Repeat Steps 1 3 for each party you want to conference in to the call Adding a held call to the current call 1 Press the Conference button The icon on the current line changes to the Soft Hold Wam icon 2 Press the line button of the held call 3 Press the Conference Q button again All parties are now connected Dropping the Last Person Added to a Conference Call Press the Drop button The last party connected to the conference call is dropped from the call 2 2 Issue 1 8 November 2003 Using Your 4602 4602SW IP Telephone Call Handling Features pgp Hold The Hold feature puts a call on hold until you return to it Placing a call on hold Press the Hold 6 button The icon on the current line changes to the Hold Wam icon Returning to the held call Press the line button of the held call The call is retrieved Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you Use this feature to hold an off line conversation at any time during a call Preventing the other person on the line from hearing you 1 Press the Mute gt button The other party cannot hear you The indicator light next to the Mute button lights when Mute is active 2 To reinstate two way conversation press the Mute lt gt button again Speakerphone A one way Speakerphone lets you listen to calls without lifting the handset When you press the S
6. 233 128 For information on desk wall mounting the 4602 4602SW see the 4602 4602SW IP Telephone Stand Instructions Document Number 555 233 147 For information related to maintaining an IP Telephone System on a Local Area Network see the 4600 Series IP Telephone LAN Administrator s Guide Document Number 555 233 507 Standard telephone features are described in Chapter 17 Telephony of the Overview for Avaya Communication Manager Document Number 555 233 767 Issue 1 8 November 2003 ix Related Documents About This Guide OO OTT x Issue 1 8 November 2003 Introducing Your 4602 4602SW IP Telephone Introduction This chapter introduces you to the layout of the 4602 4602SW IP Telephone It provides a description for each functional button and other phone characteristics The 4602 4602SW IP Telephone The 4602 4602SW IP Telephone has two Line Call Appearance buttons ten dedicated feature buttons a 2 line by 24 character display area and a one way listen only speakerphone Issue 1 8 November 2003 1 1 The 4602 4602SW IP Telephone Introducing Your 4602 4602SW IP Telephone Figure 1 1 4602 4602SW IP Telephone 1 2 Issue 1 8 November 2003 Introducing Your 4602 4602SW IP Telephone The 4602 4602SW IP Telephone SE Table 1 1 4602 4602SW IP Telephone Button Feature Descriptions Callout Button Feature Button Feature Number Name Description 1 Message When lit indicates you ha
7. 4602 has an internal shared repeater Only the 4602 4602SW non SIP IP Telephones are covered in this guide The 4602 4602SW SIP IP Telephones are covered in the 4602 4602SW SIP IP Telephone User s Guide Document Number 16 300035 available in December 2003 on Avaya s support website Issue 1 8 November 2003 vii Issue Date About This Guide Intended Audience This document is intended for IP telephone users who have a 4602 4602SW IP Telephone at their desks It is not intended to be a technical reference guide for System Administrators or phone technicians issue Date This document was issued for the first time in August 2002 The document was revised for Version 1 7 in June 2003 and for Version 1 8 in November 2003 How to Use This Document This Guide is organized to help you find topics in a logical manner Read it from Start to finish to get a thorough understanding of how to use your 4602 4602SW IP Telephone or review the Table of Contents or Index to locate information specific to a task or function you want to perform Document Organization This guide contains the following chapters Chapter 1 Introducing Your 4602 4602SW IP Telephone Chapter 2 Using Your 4602 4602SW IP Telephone Chapter 3 Telephone Management and Troubleshooting vill Issue 1 8 November 2003 Describes each button and feature on the face of the telephone Covers all call related information such as ini
8. Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class B product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to
9. take corrective actions OBL FRUA ES ERRE A ERA VCCI OR TEGS A FRA RRRIMEECT OHEL AER CERTA amp Bk HER EL TILED EF COBAITIHEASRBIRHREBT FEDIBRENSZLLEMBHVET To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Ue Contents SpS__ About This Guide Vii Overview vii m Issue Date Vill How to Use This Document viii Document Organization viii Conventions Used iX Symbolic Conventions ix Typographic Conventions IX Related Documents iX ee 1 Introducing Your 4602 4602SW IP Telephone 1 1 m Introduction 1 1 m The 4602 4602SW IP Telephone 1 1 TE 2 Using Your 4602 4602SW IP Telephone 2 1 m Introduction 2 1 a Making Calls 2 1 Redialing the last number called 2 1 Call Handling Features 2 2 Conference 2 2 Dropping the Last Person Added to a Conference Call 2 2 Hold 2 3 Mute 2 3 Speakerphone 2 3 Transfer 2 4 m Logging Off the Phone 2 5 Reinstating the Phone After a Logoff 2 5 Issue 1 8 November 2003 v E Contents 3 Telephone Management and Troubleshooting 3 1 m Introduction 3 1 m Personalizing Your Telepho
10. when Basic Troubleshooting does not resolve a problem For all other IP Telephone questions or problems contact your System Administrator Issue 1 8 November 2003 3 1 Introduction Telephone Management and Troubleshooting Interpreting Ringer Tones As you become more familiar with your IP Telephone you will recognize the various tones you hear in response to an incoming call or while using the handset The chart below provides an overview of the tones you hear check with your system Administrator to verify if the descriptions are accurate for your system Ringing Tones accompany an incoming call Feedback Tones are those which you hear through the handset receiver or the speaker Ringing Incoming Tones Half Ring ring ping Feedback Handset Tones Call Waiting Ringback Tone _ Confirmation Coverage 3 2 Issue 1 8 November 2003 Meaning Call from another extension Call from outside or the System Administrator Priority call from another extension or from an Automatic Callback call you placed A call is being redirected from your phone to another because Send All Calls or Call Forwarding All Calls is active Meaning Low pitched rapid tone repeated 60 times per minute signifying the number dialed is in use A ringback tone with lower pitched signal at the end indicates the extension called is busy and the called party has been given a call waiting tone Three sho
11. Management and Troubleshooting SLY S ST a Power cycling the phone Use the power cycle with your System Administrator s approval only if the basic or programmed reset procedure cannot be performed or does not correct the problem 1 Unplug the phone and plug it back in The phone connection is re established 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle routine by unplugging both the phone and the Ethernet cables Ay WARNING Because the type of power cycle mentioned in Step 2 involves reprogramming certain values it should only be performed by your System Administrator 3 8 Issue 1 8 November 2003 Index Numerics 4602 4602SW IP Telephone About the 1 1 Button Feature Descriptions 1 3 Illustration 1 2 Introduction 1 1 Using 2 1 A About This Guide vii Adding a held call to the current call 2 2 Adding another party to a call 2 2 Audience for this document viii B Button Feature Descriptions 1 3 C Call Handling Features 2 2 Conference button 1 4 Conference feature 2 2 D Display area description of 1 3 Display Icons Interpreting 3 4 Document Organization viii Documents Related ix Drop button 1 4 Dropping the Last Person Added to a Conference Call 2 2 E Ending a call while the speaker is active 2 4 H Handset Changing from the Speakerphone to 2 3 Hold button 1 4 Hold feature 2 3 How to Use This Document viii Ic
12. agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of e Utilization of capabilities special to the accessed equipment e Theft such as of intellectual property financial assets or toll facility access e Eavesdropping privacy invasions to humans e Mischief troubling but apparently innocuous tampering e Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunications peers and your managers Base the fulfillment of your respons
13. ansfer and Speakerphone This chapter also includes information on retrieving messages left in your voice mailbox Making Calls 1 To make a call pick up the handset The Handset icon appears in the display 2 Dial your party Connection proceeds Redialing the last number called The Redial or Last Number Dialed feature automatically initiates dialing of the most recent extension or outside number dialed Press the Redial button The last number dialed is automatically redialed Issue 1 8 November 2003 2 1 Call Handling Features Using Your 4602 4602SW IP Telephone a Receiving Calls When someone calls you the Bell icon appears in the display as the phone rings To receive the call press the Line button for the incoming call pick up the handset and talk The Handset icon appears in the display to indicate an incoming call Call Handling Features The features described in this section are available while calls are in progress Conference The Conference feature allows you to conference up to the maximum number of parties set by your System Administrator Adding another party to a call 1 Dial the first party then press the Conference Q button The current call is placed on hold the Soft Hold Wam icon displays and you hear a dial tone 2 Dial the number of the next party and wait for an answer 3 Press the Conference QQ button again to add the new party to the
14. ator to be sure your telephone s voice mail connection is enabled Logging Off the Phone Log off your 4602 4602SW IP Telephone to prevent unauthorized use during an absence or to protect your unique set of administered features when the phone is shared by multiple users 1 To log off your phone press the Mute lt gt button then press the following numbers on the diaload 56 4633 A request to un register the phone is sent to the server The phone is now in a logoff state and displays Ext Reinstating the Phone After a Logoff 1 Using the dial pad enter your Extension number then press the pound key The display prompts for entry of your password 2 Using the dial pad enter your Password then press The 4602 4602SW is now ready for use Issue 1 8 November 2003 2 5 Logging Off the Phone Using Your 4602 4602SW IP Telephone OO TS 2 6 Issue 1 8 November 2003 Telephone Management and Troubleshooting Introduction The 4600 Series IP Telephones are relatively trouble free This chapter provides helpful information for Interpreting the different ringer tones you hear Personalizing your phone s ringing pattern Interpreting the 4602 4602SW s display symbols Testing your telephone to be sure it is operating correctly Basic Troubleshooting this chart provides the most common problems an end user might encounter and suggested resolutions Resetting or power cycling your phone
15. e user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 and EN55022 1998 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including e Electrostatic Discharge ESD IEC 61000 4 2 e Radiated Immunity IEC 61000 4 3 e Electrical Fast Transient IEC 61000 4 4 e Lightning Effects IEC 61000 4 5 e Conducted Immunity IEC 61000 4 6 Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with he limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to prov
16. ed Callout Number 1 4 5 10 11 12 13 14 15 Issue 1 8 November 2003 Button Feature Name Speaker LED Indicator Voice Message Button D Mute gt Mute LED Indicator Volume Control ay Numeric Dialing Pad Hold 6 Transfer amp Conference GD Drop gt Redial Button Feature Description Lights steadily when the listen only one way Speakerphone is active Accesses your Voice Messaging System Turns off the active handset microphone to prevent the other person from hearing you Lights steadily when the handset is muted Adjusts the handset or ringer volume depending on which item is in use Standard 12 button pad for dialing phone numbers Red button used to place a call on hold Transfers a call to another phone With the phone on hook also used to test lights and the display screen Sets up conference calls with more than one other person With the phone on hook also used to select a personal ringing pattern Drops the last person added to a Conference call Redials the last number dialed from the phone Using Your 4602 4602SW IP Telephone Introduction This chapter covers making calls receiving calls and using call handling features You can use call handling features when making a call or while a call is in progress These features have dedicated phone buttons such as Conference Drop Hold Mute Redial Tr
17. hone Operator Consumers Act of 1990 Means of Connection Connection of this equipment to the telephone network is shown in the following tables Canadian Department of Communications DOC Interference Information This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme a la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handset equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the
18. ibility on acquired knowledge and resources from a variety of sources including but not limited to e Installation documents e System administration documents e Security documents e Hardware software based security tools e Shared information between you and your peers e Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure e Your Avaya provided telecommunications systems and their interfaces e Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces e Any other equipment networked to your Avaya products TCP IP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that changes or modifications not expressly approved by Avaya Inc could void th
19. ide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates ses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful nterference in which case the user will be required to correct the nterference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when e answered by the called station e answered by the attendant or e routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are e A call is unanswered e A busy tone is received e A reorder tone is received Avaya attests that this registered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telep
20. ne s Ringing Pattern 3 3 Selecting a personalized ringing pattern 3 3 Testing Your Phone 3 4 Testing the telephone s lights and display 3 4 Basic Troubleshooting Chart 3 5 Resetting your phone 3 7 Power cycling the phone 3 8 eT Index IN 1 vi Issue 1 8 November 2003 eC ee About This Guide Overview This guide covers how to use your new 4602 4602SW IP Telephone The 4602 4602SW is simple to use while offering the latest advances in telephony systems IP Internet Protocol telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself Updates and new features are downloaded to your phone without intervention or the need for phone replacement Although the 4602 4602SW is a basic IP telephone model it shares many characteristics with higher end IP telephones including ease of operation for its users This guide contains three chapters geared to how you actually use the phone It covers the buttons and features on the phone itself making and receiving calls getting your voice mail messages and phone tests troubleshooting you can perform to ensure your 4602 4602SW IP Telephone is operating properly gt NOTES e The 4602 and 4602SW are identical phones from the point of view of user interface capabilities administration etc The only differences between the sets are due to differing electrical design the 4602SW has an Ethernet switch while the
21. oblems may be causing the problem Contact your LAN Administrator with as complete a description of the problem as possible Make sure both the handset and line cords into the phone are securely connected Note that there may be a slight operational delay if you unplug and reconnect the phone Reset the phone See the section titled Resetting and Power Cycling the IP Telephone for details See your System Administrator if the above steps do not produce the desired result Set your ringer volume to a higher level using the Up Down Volume keys From another phone place a call to your extension to test the above suggested solution Ask your System Administrator if your Speakerphone has been disabled Note The Speakerphone is one way listen only when it is on you can hear the other party but he or she cannot hear you Verify the procedure and retry For certain features you must lift the handset first or place the phone off hook See your System Administrator if the above action does not produce the desired result your telephone system may have been specially programmed for certain features applicable only to your installation Also some functionality may have been disabled at the call server Contact your System Administrator Telephone Management and Troubleshooting Basic Troubleshooting Chart Resetting and Power Cycling the IP Telephone Reset your IP Telephone when other Troubleshooting suggesti
22. ons Interpreting Display 3 4 Illustration of phone 1 2 Introducing Your 4602 4602SW IP Telephone 1 1 Issue Date for this document viii Line buttons 1 3 Logging Off the Phone 2 5 Logoff Reinstating the Phone After 2 5 M Making Calls 2 1 Message Waiting Lamp 1 3 Mute button 1 4 Mute feature 2 3 Mute LED Indicator 1 4 Personalizing Your Telephone s Ringing Pattern 3 3 Placing a call on hold 2 3 Power Cycling and Resetting the IP Telephone 3 7 Preventing the other person on the line from hear ing you 2 3 Issue 1 8 November 2003 IN 1 4602 4602SW IP Telephone R T Receiving Calls 2 2 Telephone Management and Troubleshooting 3 1 Redial button 1 4 Testing the telephone s lights and display 3 4 Redialing the last number called 2 1 Testing Your Phone 3 4 Reinstating the Phone After a Logoff 2 5 Transfer feature 2 4 Related Documents ix Troubleshooting 3 1 Resetting and Power Cycling the IP Telephone 3 7 Troubleshooting Basic Chart 3 5 Retrieving a Voice Mail Message 2 5 Returning to a held call 2 3 Ringer Tones Interpreting 3 2 U Ringing Pattern Personalizing 3 3 Using Your 4602 4602SW IP Telephone 2 1 V Sending a call to another telephone 2 4 Speaker 1 3 Speaker LED Indicator 1 4 Voice Mail Message Retrieving a 2 5 Speakerphone feature 2 3 Voice Message Button 1 4 Speakerphone Ending a call while active 2 4 Volume Control button 1 4 Speakerphone Turning off during a call 2 4 Speakerphone
23. ons do not correct the problem or after being advised to do so by your System Administrator Ay CAUTION Use a Power Cycle only with the approval of your System Administrator and only when a reset does not resolve the problem Power cycling may cause stored information such as options and settings to be lost Resetting your phone This basic reset procedure should resolve most problems 1 Press the Mute gt button 2 Using the dial pad press the following keys in sequence 73738 The display shows the message Reset values no yes 3 Choose one of the following If you want to Then Reset the phone without Press asterisk resetting any assigned values A Confirmation tone sounds and the display prompts Restart phone no yes Reset the phone and any Press the pound key previously assigned programmed values The display shows the message Resetting values while your IP Use this option only if your Telephone resets its programmed phone has programmed static values such as the IP address to its values default values and re establishes the connection to the server The display then prompts Restart phone no yes 4 Press to restart the phone or to terminate the restart and restore the phone to its previous state gt NOTE Any reset restart of your phone may take a few minutes Issue 1 8 November 2003 3 7 Basic Troubleshooting Chart Telephone
24. peaker button the indicator light illuminates to remind you that the listen only Speakerphone is engaged gt NOTE The 4602 4602SW IP Telephone Speakerphone is a one way listen only device The party at the other end of the call will not be able to hear your voice even though you can hear theirs Changing from the Speakerphone to the handset Pick up the handset and talk The Speaker Indicator Light goes off Issue 1 8 November 2003 2 3 Call Handling Features Using Your 4602 4602SW IP Telephone Turning the Speakerphone on during a call Press the Speaker GD button The Speaker indicator next to the Speaker button lights Both the speaker and handset are now operational You can hear the person on the other end of the call through the Speakerphone but they cannot hear you Turning the Speakerphone off during a call Lift the handset at any time The speaker and the corresponding indicator light turn off voice control reverts to the handset Ending a call while the speaker is active Press the Speaker GD button The speaker and the corresponding indicator light turn off and the call terminates gt NOTE lt is also possible to disable the Speakerphone feature If your Speakerphone does not operate as indicated contact your System Administrator to be sure your telephone s Speakerphone is enabled Transfer The Transfer feature lets you transfer a call from your telephone to another extension or outside number
25. rt tone bursts indicates a feature activation or cancellation has been accepted One short tone burst indicates your call will be sent to another extension to be answered by a covering user Continuous tone indicating dialing can begin Personalizing Your Telephone s Ringing Telephone Management and Troubleshooting Pattern I Feedback Handset Tones Meaning Intercept Time out _ Alternating high and low tone indicating either a dialing error denial of a requested service or failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit Recall Dial Three shorts tone bursts followed by a steady dial tone to indicate a feature request has been accepted and dialing can start Reorder Fast busy tone repeated every half second to indicate all phone trunk lines are busy Ringback Low pitched tone repeated 15 times a minute to indicate the number dialed is ringing Personalizing Your Telephone s Ringing Pattern The Select Ring feature lets you choose your own personalized ringing pattern from among eight different patterns Selecting a personalized ringing pattern 1 With the phone on hook press the Conference button The current ringing pattern sounds and repeats every three seconds 2 Continue to press and then release the Conference button to cycle through each of the eight ring pa
26. the original published version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are e Within the United States click the Escalation Management link Then click the appropriate link for the type of support you need e Outside the United States click the Escalation Management link Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party 66 Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment An outside party is anyone who is not a corporate employee
27. tiating calls conferencing and transferring calls accessing and retrieving voice mail messages logging off the phone for security purposes and logging the phone back on Covers setting a personalized ringing tone testing your phone s operation and provides basic troubleshooting actions if you encounter errors or experience problems About This Guide Conventions Used Conventions Used This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions These symbols gt NOTE Of gt NOTES precede additional information about a topic Typographic Conventions This guide uses the following typographic conventions Document Underlined type indicates a document chapter or section in this document containing additional information about a topic Document Italic type enclosed in quotes indicates a reference to an external document italics Italic type indicates the result of an action you take or a system response in step by step procedures Conference In step by step procedures words shown in bold represent a single telephone button that should be pressed selected Related Documents This guide and other related documentation is available online at the following URL http www avaya com support For information related to installing an IP Telephone see the 4600 Series IP Telephone Installation Guide Document Number 555
28. to be sure it is properly connected Check the power source to be sure your telephone is receiving power Perform the following Test procedure with the telephone idle on hook press the Mute hy button while dialing this sequence 83 7 8 The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the phone is receiving power your phone may need to be replaced If the above suggested solutions do not resolve the problem contact your System Administrator To reset or power cycle the phone see Resetting and Power Cycling the IP Telephone later in this chapter Display shows an Most messages involve server phone error informational message interaction If you cannot resolve the problem based on the message received contact your System Administrator for resolution Issue 1 8 November 2003 3 5 Basic Troubleshooting Chart a Problem Symptom Audio quality is poor specifically you hear an echo while using a handset or Static sudden silences gaps in speech clipped or garbled speech etc No dial tone Phone does not ring Speakerphone does not operate A feature does not work as indicated in the User Guide for example the Message button doesn t operate as described All other IP Phone problems Issue 1 8 November 2003 Telephone Management and Troubleshooting Suggested Solution Various potential network pr
29. tterns 3 To save a ringing pattern as it plays do not continue to press the Conference QQ button for at least seven seconds You hear the selected ringing pattern two more times after which it is automatically saved A confirmation tone two rising tones sounds and your new ringing pattern is set gt NOTE Going off hook receiving a call or losing power during ring pattern selection interrupts the process and you must start over from Step 1 Issue 1 8 November 2003 3 3 Testing Your Phone Telephone Management and Troubleshooting a Interpreting Display Icons As you become more familiar with your IP Telephone s display you will recognize the icons or symbols associated with the state of a call or the state of the phone The chart below provides an overview of the icons you may see check with your System Administrator to verify if the descriptions are accurate for your system Icon Meaning No Icon Displayed Idle indicates the line is available Active indicates the line is in use On Hold indicates a call is on hold on this line Ringing indicates an incoming call is arriving on this line 5 Soft Hold indicates this line s call was put on hold pending a conference or a transfer Testing Your Phone The Test feature lets you verify that your telephone s lights and display are operating properly Testing the telephone s lights and display With the telephone idle on hook press the Mute
30. ve a message waiting on your Waiting Lamp voice messaging system 2 Display The display screen has two lines of 24 characters each During phone usage the top line shows the name phone number you are calling or the name phone number of the person calling you while idle it displays the current date and time The second line displays volume control when a volume arrow is pressed and the call interval time when on an active call or for a held call During transfers and conference calls the second line may also show the name and phone number of the person being called The top line also may display any of the icons shown immediately below depending on the current state of the phone No Icon Shown Idle indicates the line is available Active indicates the line is in use On Hold indicates a call is on hold on this line Soft Hold indicates this line s call was put on hold pending a conference or a transfer ed as 4 Ringing indicates an incoming call is arriving on this line 3 Line buttons The two line buttons are dedicated to incoming and outgoing calls and are labeled with an Ca a first Line button and b second Line button 4 Speaker Accesses the listen only one way Speakerphone feature if administered Issue 1 8 November 2003 1 3 The 4602 4602SW IP Telephone Introducing Your 4602 4602SW IP Telephone eS Table 1 1 4602 4602SW IP Telephone Button Feature Descriptions Continu
Download Pdf Manuals
Related Search