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4610SW SIP IP Telephone R2.2 User Guide

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1. 13 Navigating Application Screens 17 4610SW SIP IP Telephone Applications 2 eee 19 Phone Application gt sos arabas ro sed kon R wo RUE RR a 19 Speed Dial Application lt lt sx om m Rowok ox E E EO R9 OE OR y m msc 19 Call Log Application llle 20 Web Access Application Optional 20 4610SW Telephone Options a 20 Additional 4610SW Functionality o ee 21 Automatic Backup Retrieval Feature 21 Chapter 2 Using Your 4610SW SIP IP Telephone 23 introduction s cc a we RO ew GO ek we we Sm BORO em we A 23 Session ADDEALAHCBS uu us sao RS ee ee a EOS Se 23 e BAEK SAMA SEERA LOE DEEDS BEDE A 23 Manual Dialing o gt a R 0 g eR OD ae ee ee AA 24 Automatic Dialing 4 666s ko RR Ne Oh ee ee ee ESD 25 Redialing a pay 2 229 eww beens adds OR twee ween 26 Speed Dialing A PANY oc cu saccade kr we ee ha ER 27 Calling a party from the Call Log 27 Calling a party from the Web Access Application 28 RECON CIS oorr e a a a AA A a LR 29 Call Handling Features lt 0 1 lt 1 29 CONICNCE su sono eor Roo Ero ox aa 29 1 MM ec Sac ee npe 30 Issue 2 2 August 2005 5 Contents Mute iria AR A AA ANS o TTTITTTTTM Retrieving a Voice Mail Message Logging Off t
2. Interpreting Display ICONS lt lt RR a Testing Your Telephone cc e ii mode e A e OS Ge Testing the Telephone Lights and Display Area Basic Troubleshooting Chart Troubleshooting 4610SW Applications Resetting and Power Cycling the SIP IP Telephone Resetting Your Telephone Power Cycling the Telephone eee eee ee Index a ss a ek A a de os de A A a o R 8 4610SW SIP IP Telephone Release 2 2 User Guide 81 81 81 82 83 83 83 85 85 85 86 88 89 89 90 91 About This Guide Overview This guide covers how to use your new 4610SW SIP IP Telephone The 4610SW is simple to use while offering the latest advances in telephony systems Session Initiation Protocol SIP Internet Protocol IP telephones obtain their operational characteristics from the telephone unit itself and from your central telephone server Updates and new features download to your telephone without the need for telephone replacement This guide contains eight chapters geared to how you actually use the telephone each of which is described in the section titled Document Organization Intended Audience This document is intended for telephone users with a 4610SW SIP IP Telephone It is not intended to be a technical reference guide for System Administrators or telephone tec
3. An outside party is anyone who is not a corporate employee agent subcontractor or is not working on your company s behalf Whereas a malicious party is anyone including someone who may be otherwise authorized who accesses your telecommunications equipment with either malicious or mischievous intent Such intrusions may be either to through synchronous time multiplexed and or circuit based or asynchronous character message or packet based equipment or interfaces for reasons of N Utilization of capabilities special to the accessed equipment N Theft such as of intellectual property financial assets or toll facility access N Eavesdropping privacy invasions to humans N Mischief troubling but apparently innocuous tampering N Harm such as harmful tampering data loss or alteration regardless of motive or intent Be aware that there may be a risk of unauthorized intrusions associated with your system and or its networked equipment Also realize that if such an intrusion should occur it could result in a variety of losses to your company including but not limited to human data privacy intellectual property material assets financial resources labor costs and or legal costs Responsibility for Your Company s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you Avaya s customer system administrator your telecommunic
4. 2 4 Navigating Web Pages cocoa rra eR Navigating the Home Page and Other Standard Size WebPages 6 4610SW SIP IP Telephone Release 2 2 User Guide 30 31 32 33 33 34 35 35 35 35 35 36 36 37 38 39 40 41 43 45 45 45 46 47 49 49 50 50 51 51 52 53 53 Contents Entering Text on Web Pages o 54 Using the Dialpad to Enter Characters ees 55 Adding a Speed Dial Button for a Web Site Telephone Number or URI 56 Chapter 6 4610SW SIP IP Telephone Options 59 Insee ogas edo o A a ERA A eS 59 Accessing the Options Main Menus lll 60 Application Options gt lt s ss lt lt lt tbt khoa ona komo 61 Setting the Redial Option gt 61 Setting the Phone Screen on Answer Option 62 Setting the Phone Screen on Calling Option 62 Setting the Display Call Timers Option 63 Setting the Message Display Rate 63 Seting Visual Alerting ia onm rm RR meom L R R ee 64 Enabling Disabling the Call Log llle 64 Personal Ringing Options eee ee eee 65 Status Screen Viewing Options ee eee 65 Viewing IP Address Status et 66 Viewing Quality of Service QoS Status
5. 66 Viewing Interface Status o 66 Viewing Miscellaneous Status 67 Viewing the Network Audio Quality 67 Changing the Display Contrast eee 67 Feature Button Labeling se cee eh ee eee eee E Ra R 68 Logging Off the 4610SW SIP IP Telephone 70 Logging On to the Telephone 70 Backup Restore Options 2 2 6 6 ee ee bv errar rra 3 71 Settings Saved During a Backup 72 Setting the Automatic Backup Option 72 Retrieving and Restoring Data from a Backup File 73 Setting a User ID Password and Other File Transfer Protocol Options 75 Selecting a Display Language a 77 Changing a Telephone PC Ethernet Interface 78 Changing the Transfer Type oy on oo om mm css 79 Issue 2 2 August 2005 7 Contents Chapter 7 Headsets and Handsets Introduction sose ook RC Rok XOU X RAR a we XXE EUER EUR GRO RN Headsets for 4600 Series SIP IP Telephones Handsets for 4600 Series SIP IP Telephones Chapter 8 Telephone Management and Troubleshooting Introductol uus Z 6 d o a AA AA Re d o Interpreting Ringer Tones o
6. Chapter 7 Headsets and Handsets Introduction This chapter provides information about headsets and specialized handsets that are compatible with your SIP IP telephone Headsets for 4600 Series SIP IP Telephones Avaya supports only those headsets and headset adapters that carry an Avaya brand or logo There are a variety of Avaya headsets that are compatible with your 4600 Series IP Telephone To see the available headsets go to http www avayaheadsets com index html Headsets require headset adapters connectors to operate Avaya offers three types of headset adapters for 4600 Series IP Terminals e The MIP 1 provides remote call answering and call initialization features with the Avaya Cordless Headset e The Modular base amplifier M12LUCM which is a high performance solution for users who continuously wear headsets and e The HIP cord which allows basic direct headset connection to your Avaya IP Telephone Avaya also offers a cordless headset solution LKA 10 with up to a 150 ft mobile range from the base In combination the LKA10 and the MIP 1 provide remote call answering and call initialization features on these IP telephones e 4610SW e 4620SW e 4620 e 46305W Issue 2 2 August 2005 81 Headsets and Handsets The MIP 1 must be ordered separately Without the MIP 1 the LKA10 operates with other Avaya IP Telephones but cannot be used for remote call answering or call initialization The following table sum
7. 1 2 CONFERENCE c GHI AKL X DROP TUV 7 8 B 0 14 4610SW SIP IP Telephone Release 2 2 User Guide The 4610SW SIP IP Telephone Table 1 4610SW SIP IP Telephone Button Feature Descriptions Callout Button Button Feature Number Feature Name v Description 1 Message When lit indicates you have a message waiting on your voice Waiting Lamp messaging system This indicator can also be optioned to flash for incoming calls 2 Display Area When the telephone is idle the top area displays the current date and time When someone is calling you the name telephone number of that person displays in the top area The display area has five lines Three lines are devoted to the current application One line shows softkey labels for the current application and the top line shows Help and other procedural messages Four grayscale colors indicate telephone application activity 3 Line Feature Six Line Feature buttons provide lines for incoming and buttons outgoing calls and application specific functionality 4 Softkeys Navigate to or start application specific actions such as Call a number Cancel the current activity Save entered data such as XD a Speed Dial label 5 Phone Exit Displays the Phone screen or if applicable exits the current lt gt call related feature and normalizes the display 6 Options Displays the first Options screen to set and update display and TD application settings 7 Page Left
8. Federal Communications Commission Statement Part 15 Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Part 68 Answer Supervision Signaling Allowing this equipment to be operated in a manner that does not provide proper answer supervision signaling is in violation of Part 68 rules This equipment returns answer supervision signals to the public switched network when answered by the called station answered by the attendant or N routed to a recorded announcement that can be administered by the customer premises equipment CPE user This equipment returns answer supervision signals on all direct inward dialed DID calls forwarded back to the public switched telephone network Permissible exceptions are N A call is unanswered N A busy tone is received N A reorder tone is received Avaya attests that this re
9. The Speaker and the corresponding indicator light turn off Voice control reverts to the handset headset Ending a call while the Speaker is active Press the Speaker button The Speaker and the corresponding indicator light turn off and the call terminates Issue 2 2 August 2005 31 Using Your 4610SW SIP IP Telephone Transfer Use the Transfer feature to transfer a call from your telephone to another extension or outside number Based on the Transfer Type option setting SIP IP telephones perform one of two types of transfers e Attended Transfer You control the transfer Press Transfer to put the caller on hold and dial the party to which you want to transfer the call Either announce the transfer or hang up after pressing the Transfer button again e Unattended Transfer The SIP telephone controls the transfer after you dial the number to which you want to transfer the call Press Transfer dial the party to which you want to transfer the call and hang up or go on hook The transfer automatically occurs without speaking to the receiving party or pressing the Transfer button a second time The following procedures describe each transfer type in detail To verify or change your Transfer Type option setting see Chapter 6 4610SW SIP IP Telephone Options Sending a call to another telephone Attended Transfer To perform attended transfers the Transfer Type option setting must be Attended as described in Chapter 6 4610SW S
10. e Options qe used to access the Options function to set certain telephone parameters and view telephone server connection status and other information for troubleshooting The Page Left and Page Right buttons G between the Phone Exit and Options buttons are also considered telephone buttons Use the Right Arrow to move forward or the Left Arrow to move backward from one display screen to another These paging buttons work in conjunction with the paging indicators mmm you might see on an application screen Paging indicators show that a screen has more than one page and help you navigate forward and back through those additional pages To activate the function or feature represented by a telephone button just press the appropriate button Line Feature buttons D appear on both sides of the display area These buttons provide call appearance Lines and other call related features in the Phone Applications administered by your System Administrator Line Feature buttons also serve as application specific buttons in the Call Log or other applications For example pressing a Line Feature button in the Call Log Application selects the corresponding entry so you can take further action with your selection When you enter text on a screen for example labeling a Speed Dial button several Line Feature buttons provide editing features like backspacing or hyphenation Here is an example of the difference between Line Feature button functionality in
11. press the Line Feature button next to the field you want to change Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove that character and reenter that character Alternately to erase a field entirely press the Line Feature button on either side of that field then press the Clear Line Feature button You can then enter new data in the cleared field and press the Done softkey when the change is complete 9 Press the Save softkey to add the information to a Speed Dial button Press the Cancel softkey to exit without saving The entry is added to the Speed Dial list in alphabetical order by name The Speed Dial Main screen redisplays for you to verify that the new Speed Dial label is now available for automatic dialing 10 To add another Speed Dial button repeat this procedure from Step 2 11 To exit the Speed Dial Application press the Phone Exit O button Note To position an entry at the beginning of the list out of alphabetical order precede the name with a space asterisk or other nonalphabetic character For example Bruce is placed before Aaron on the sorted list Updating Speed Dial Button Labels Use the following procedure to change the name number or URI associated with a Speed Dial button 1 Access the Speed Dial Application by pressing the SpDial softkey The telephone displays the Speed Dia
12. 17 92 4610SW SIP IP Telephone Release 2 2 User Guide Logging Off the 4610SW SIP IP Telephone 33 70 Logging On to the Telephone 34 70 M MakingCalls a 23 Manual Dialing 24 Message Display Rate Setting the 63 Miscellaneous Status Viewing 67 Mute button llle 16 Mute feature mex 30 Mute LED Indicator cess 16 N Navigating Application Screens 17 Web Pages ll ens 53 Navigating Web Pages Home Page and Other Standard Size Web Pages 53 Network Audio Quality Viewing the 67 Numeric Dialing Pad 16 O Options Alternate Language TT Application o 61 Automatic Backup T2 Backup File retrieval restore 73 BackuplRestore TT Call Timiers lt p a oa ii Le e mme RR 63 Display Contrast 67 EEP asia mom our ae ee de 75 Interface Status 66 Labeling Feature Buttons 68 Message Display Rate 63 Miscellaneous Status 67 Network Audio Quality 67 Password setting ls 75 Personal Ringing 65 Phone ScreenonAnswer 62 Phone Screen on Calling 62 Quality of Service QoS Status 66 Redial 4 s e ts we Ba Qe UE we
13. Dial Application Your Telephone Administrator can turn off the ability to create Speed Dial buttons from the Web application In this case the telephone does not display the AddToSD softkey 2 Choose one of the following options If you want to Change the name Change the telephone number Then Press the Line Feature button next to the Name field The Speed Dial Name Entry screen displays the prompt Use dialpad to enter Name Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 Press the Line Feature button next to the Number field The Speed Dial Number Entry screen displays the prompt Use dialpad to enter Number Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The Number field allows up to 24 characters For more information see Entering a Number on page 36 1 of 2 56 4610SW SIP IP Telephone Release 2 2 User Guide Adding a Speed Dial Button for a Web Site Telephone Number or URI If you want to Then continued Change the URI Press the Line Feature button next to the URI field The Sp
14. Dial button No deletion occurs and the telephone displays the Speed Dial Main screen Complete deleting this Press Delete Speed Dial button The label is removed The remaining Speed Dial buttons are sorted by name The Speed Dial Main screen displays the page from which the entry was removed Issue 2 2 August 2005 43 Using the Speed Dial Application 44 4610SW SIP IP Telephone Release 2 2 User Guide Chapter 4 Using the Call Log Application Introduction This chapter describes the three Call Logs available on your 4610SW SIP IP Telephone It also provides procedures for adding a Call Log entry to a Speed Dial button and deleting one or all Call Log entries To call a party listed in any Call Log see Making Calls in Chapter 2 Using Your 4610SW SIP IP Telephone Note Your Telephone Administrator can turn off the Call Log Application or block Call Log entries from being added to Speed Dial buttons If the Call Log feature is turned off the Call Log softkey is not labeled Pressing the blank softkey has no effect If the ability to transfer an entry to a Speed Dial button is turned off the telephone does not display the Add to SD softkey About the Call Log Call Logs are helpful for e tracking who called while you were away from the telephone e redialing the number or URI of a previous call you made or e obtaining telephone numbers URIs from previous calls You can also set up a Speed Dial button for any call li
15. Label 7 When the update is complete press the Save softkey to add the information to a Speed Dial button Press the Cancel softkey to exit without saving The name number or URI entry is updated and all Speed Dial buttons are sorted in alphabetical order by name The Speed Dial Main screen redisplays 8 To update another Speed Dial button repeat this procedure from Step 2 9 To exit the Speed Dial Application press the Phone Exit O button Deleting a Speed Dial Button Label To delete a Speed Dial button label 1 Access the Speed Dial Application by pressing the SpDial softkey The telephone displays the Speed Dial Main screen Use the Page Left or Page Right buttons as appropriate until the screen displays the entry you want to delete Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons In this case you are not shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions Press the Delete softkey The top line displays the prompt Select label to delete Press the Line Feature button associated with the button you want to remove The Speed Dial Deletion screen displays the prompt Press Delete again to confirm Visually verify that you want to delete that name and number or URI then choose one of the following options If you want to Then Cancel the deletion without Press Cancel removing this Speed
16. Telephone Number or URI 56 Deleting a Label 43 Updating Label Information 41 Speed Dial Screens Editing During or AfterEntry 37 Entering Characters Using the Dialpad 35 Entering Data on 35 Speed Dialing a c cao cce wo ioe ad ea o a 27 Status Screen 2 2 s ee 65 Status Screen Viewing Options 65 T Telephone Button Feature Descriptions 15 Telephone Feature buttons 17 Telephone Lights and Display Area Testing the 85 Telephone Management and Troubleshooting 83 Telephone PC Ethernet Interface 78 Testing Your Telephone 2 4 85 Text Entry Enteringa URI ls 36 Text entering 35 37 54 55 Transfer Attended c ss R a a 32 Sending a call to another telephone 32 33 Unattended c s e o oaoa e oma aa a a ls 33 Transfer button a a oaoa a 0 16 Transfer feature o 32 Transfer Type Changing T9 Troubleshooting 4610SW Applications 88 Troubleshooting Chart Basic 86 Troubleshooting and Telephone Management 83 U Updating Speed Dial Button Label Information 41 User 1D s aM Z uw m E uL RE Ee A 75 Using the Call Log Application 45 Issue 2 2 August 2005 93 Index Using the Speed Dial Application 39 Using the Web Acce
17. Your 4610SW SIP IP Telephone 4610SW Telephone Options Access the Options function using the Options 77 button below and to the right of the display area Using Options menus you set certain telephone parameters such as e display area contrast e how you want the Redial button to work e when you want your saved information backed up or restored the language in which the telephone displays information or e how you want your Feature buttons labeled You can also review telephone status screens to get information or troubleshoot Chapter 6 4610SW SIP IP Telephone Options covers all options 20 4610SW SIP IP Telephone Release 2 2 User Guide Additional 4610SW Functionality Additional 4610SW Functionality Automatic Backup Retrieval Feature If your telephone is appropriately administered you can store the following information on a File Transfer Protocol FTP server in your network e Speed Dial button data e options settings and e other personal settings The telephone you use regularly displays your settings and preferences When you log in to another 4610SW SIP IP Telephone that telephone attempts to retrieve your data from that server Assuming both telephones are properly administered the second telephone displays your data and settings even if you have never used that telephone before Your System Administrator has more information about how this feature operates If the telephone is administered to
18. and future incoming outgoing calls are not logged 64 4610SW SIP IP Telephone Release 2 2 User Guide Personal Ringing Options Personal Ringing Options Your telephone has eight ringing pattern options You can hear the patterns and select the one you prefer using the Personal Ringing option 1 Select Personal Ringing from the fourth Options Main screen The Personal Ringing screen 1 displays the first four ring patterns 2 To hear any of the first four ring patterns press the Line Feature button to the left or right of any numbered pattern To hear additional ring patterns proceed to Step 3 The Current Pattern number changes to the selected pattern which rings once 3 To display the second Personal Ringing screen and hear the remaining four ring patterns use the Page Right or Page Left Indicator buttons To hear any of these ring patterns press the Line Feature button to the left or right of any numbered pattern The Current Pattern number changes to the selected pattern which rings once 4 Repeat Step 1 or Step 2 until you hear your preferred ring pattern 5 Save the new ring pattern by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the fourth Options Main screen Note Going off hook receiving a call or losing power during ring pattern selection interrupts the process and you must start over from Step 1 Use the Volume Control bu
19. displays the Default Feature Button View screen Review the default labels then select Return to redisplay the Feature Button Labeling Options screen Repeat Step 2 selecting a different option Select Relabel Feature buttons The telephone displays the Feature Button Relabeling screen Proceed to Step 3 1 of 2 68 4610SW SIP IP Telephone Release 2 2 User Guide Feature Button Labeling If you want to Then continued Restore the default Select Restore default labels labels to all your Feature The telephone displays the Restore Default Feature Button buttons Labels screen The top line prompts Restore all Feature Button labels to default settings and Press Default to confirm To restore the default labels select Default To return to the Feature Button Labeling Options screen without making a change select Cancel The telephone displays the Feature Button Labeling Options screen Return to the second Select Return Options Main screen without making a change 2 of 2 If Right Left Page indicators appear in the softkey button area your telephone has more than one page of Feature buttons Use the Right or Left Page button to move to the page on which you want to relabel one or more Feature buttons As you move from page to page the top display area shows the current page number Note Your System Administrator might have locked one or more labels so that you cannot edit them Locked labels
20. in the network Other parameters can be unique to a specific site department or group of telephones Those settings which can be unique to your telephone appear on the FTP Setup screen They are e Server IP Address the specific server to which your 4610SW SIP IP Telephone is connected for backup restore and other network related functions If your telephone was repaired this value was set to zero and must be reestablished e Directory Path the server location to which your telephone data is sent during a backup and from which data is restored e User ID and Password unique identifiers assigned to a telephone user for server security purposes Note All FTP settings are set to blank on telephone manufacture and repair Because FTP information can impact server operation and the proper backup of your telephone data contact your System Administrator before updating any settings The user ID and password in the following procedure provide access to your server With server access you can perform backup and other future server related features This user ID password is not the Avaya Communication Manager registration ID and password The Avaya Communication Manager registration ID and password identify you as an authorized user of your respective system 1 To update any of the FTP settings select FTP Setup from the Backup Restore Main screen The telephone displays the first FTP Settings Main screen Issue 2 2 August 2005
21. position Comma Inserts a comma at the cursor position In a Number field a comma creates a short pause when the telephone automatically dials that number Hyphen Inserts a hyphen at the cursor position Space Inserts a blank space at the cursor position Slash Inserts a slash at the cursor position Apostrophe Inserts an apostrophe at the cursor position Note Some of the editing commands such as Case appear only when there is data in the field in which the cursor is positioned Pressing one of these buttons causes the respective action to be taken at the current cursor position The Symbol softkey is not shown if the text string already contains the maximum number of characters Issue 2 2 August 2005 37 Using the Speed Dial Application Name Entry Example To add a Speed Dial button for Jane O Hara press the following dialpad number button Right Arrow softkey in sequence 5 J 2 a 66 n 33 e 666 0 44 h 2 a 777 r 2 a After you enter this sequence the display shows Janeohara By incorporating the editing Line Feature buttons and softkeys during entry you format the name as Jane O Hara Your actual key press sequence must be 5 J 2 a 66 n 33 e Use the Right Arrow softkey to move the cursor one character to the right 666 0 Case softkey 2 to change the o to uppercase Symbol softkey 3 to display the Symbol Character screen Line Feature b
22. the Call Log Application If you want to Then continued Change the telephone Press the Line Feature button next to the Number field number The Speed Dial Number Entry screen displays the prompt Use dialpad to enter Number Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The Number field allows up to 24 characters For more information see Entering a Number on page 36 Change the URI Press the Line Feature button next to the URI field The Speed Dial URI Entry screen displays the prompt Use dialpad to enter URI Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The URI field allows up to 256 characters For more information see Entering a URI on page 36 Save the new Speed Dial Proceed to Step 7 label without making changes 2 of 2 6 Press the Done softkey The telephone displays the Speed Dial Field Selection screen 7 When the update is complete press the Save softkey to add the information to a Speed Dial button Press the Cancel softkey to exit without saving The Name Number or Name URI entry is added to a Speed Dlal button label and all Speed Dial buttons are sorted in alphabetical orde
23. the Phone Application as opposed to other applications To call someone from the Phone Application which is the default display screen you press the first Line Feature button and dial your party But in the Call Log Application pressing the first Line Feature button selects or highlights the first call log entry and displays detailed call information Issue 2 2 August 2005 17 Introducing Your 4610SW SIP IP Telephone Table 1 explains call related icons and features The icons and background display colors in Table 2 relate to certain administrable features and can also appear on the display Table 2 Icons Background Colors for Features Administered on the 4610SW Feature Button Display Icon Description Condition Background Color None Feature is on active Light Gray None Feature is off inactive Light Gray None Feature denied Broken Flutter A temporary Light Gray condition accompanied by an error beep on the first occurrence This condition then changes to the off inactive state Idle Indicates a call appearance line is available White Ringing Indicates an incoming call is arriving on White this line Active Indicates the line is in use Light Gray On Hold Indicates a call is on hold on this line Dark Gray Soft Hold Indicates this call was put on hold pending Dark Gray a conference or a transfer Flash Used for visual alerting and self testing Light Gray Flutter Used for self testing Light Gra
24. 75 4610SW SIP IP Telephone Options 2 Choose one of the following options If you want to Add or update the Server IP Address Add or update the directory path to which backup saves your data Add or update the server user name Then Press a Line Feature button on the row immediately under Server IP Address Directory Path The telephone displays the FTP Server Address Input screen The top display area prompts Enter IP Address if no server name is currently assigned If you are modifying an existing server address the top display area prompts IP Address or DNS name 17 Use the dialpad and any applicable Line Feature buttons to enter the 16 character or fewer server address name For data entry information see Using the Dialpad to Enter Characters and Editing During or After Entry in Chapter 3 Using the Speed Dial Application Select Save to save the setting and return to the first FTP Settings Main screen Press a Line Feature button on the bottom row under Server IP Address Directory Path The telephone displays the FTP Directory Path Input screen The top display area prompts FTP Directory Path 23 Use the dialpad and any applicable Line Feature buttons to enter the path provided by your System Administrator The path must be 22 or fewer characters For data entry information see Using the Dialpad to Enter Characters and Editing During or After Entry in Chapter 3 Using the Speed Dial Applicati
25. AVAYA 4610SW SIP IP Telephone Release 2 2 User Guide 16 300472 Issue 2 2 August 2005 Copyright 2005 Avaya Inc All Rights Reserved Notice Every effort was made to ensure that the information in this document was complete and accurate at the time of printing However information is subject to change Warranty Avaya Inc provides a limited warranty on this product Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this product while under warranty is available through the following Web site http www avaya com support Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there may be a risk of toll fraud associated with your system and that if toll fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support in the United States and Canada call the Technical Service Center s Toll Fraud Intervention Hotline at 1 800 643 2353 Disclaimer Avaya is not responsible for any modifications additions or deletions to the original publi
26. IP IP Telephone Options 1 With the call you want to transfer active and one other line available press the Transfer ED button The call is placed on hold That session appearance line displays the Hold Wal icon and you hear a dial tone while the next available line activates The top line displays Attended Transfer Enter Number or Attended Transfer Enter URI as applicable 2 Dial the number to which you want to transfer the call You might have to press the Send softkey before transferring the call The top line display prompts Press transfer to complete 3 If you do not want to announce the call press the Transfer C 73 button again and proceed to Step 6 If you want to wait for an answer and announce the call see Step 4 The call is sent to the extension or number you dialed A two second display message indicates the transfer is complete 4 Remain on the line and announce the call 5 Press the Transfer Z button again The call is sent to the extension or number you dialed A two second display message indicates the transfer is complete 6 Hang up your handset 32 4610SW SIP IP Telephone Release 2 2 User Guide Retrieving a Voice Mail Message Sending a call to another telephone Unattended Transfer To perform unattended transfers the Transfer Type option setting must be Unattended as described in Chapter 6 4610SW SIP IP Telephone Options 1 With the call active and one other
27. Line Feature buttons To do so use the Feature Button Labeling option described in Chapter 6 Note You can enter text while on a call However you automatically exit text entry mode if you go off hook either by the headset handset or a fixed button like Transfer You automatically exit text entry mode if you display another screen for example by pressing Save or Cancel or pressing the C2 button 36 4610SW SIP IP Telephone Release 2 2 User Guide Entering Data on Speed Dial Screens Editing During or After Entry You can find editing commands below the Name Number or URI field next to certain Line Feature buttons When more than one screen of editing commands exists use the More softkey to see one or more additional screens of commands Examples of some editing commands and their actions are Backspace Deletes the character to the immediate left of the cursor Clear Removes all characters from the field in which the cursor currently resides Case softkey 2 Changes the character to the right of the cursor from lowercase to uppercase or vice versa depending on its original case Note that when entering a name the first character entered is in uppercase with subsequent characters in lowercase letters When you enter a URI all characters are in lowercase Symbol softkey 3 Displays the Symbol Character screen from which you can select one of the following attributes Period Inserts a period at the cursor
28. P IP Telephone Release 2 2 User Guide Chapter 5 Using the Web Access Application Introduction One of the exciting aspects of the 4610SW SIP IP Telephone is its optional Web Access Application You can actually use your telephone to access your Corporate intranet and the World Wide Web Your System Administrator can optionally design a Home page on which your Web options reside or use a Home page Avaya provides For security purposes your System Administrator can optionally display an authentication screen when you select the Web Access Application In this case you must submit a user name and password before gaining access to the Home and other Web pages sites Note that the Web Access Application offers a basic browser capability The application does not support all Internet data types nor is it intended to replace your PC browser Like a Personal Data Assistant PDA or cellular telephone Web functions are geared towards use on a small three line display screen This chapter describes the basic functions available with the Web Access Application These functions include e accessing and navigating pages linked to the Home page e entering text on applicable Web pages and e setting up a Speed Dial entry for a name and associated telephone number URI found on applicable Web sites Because your System Administrator can customize the Web Access Application for specific business use not all features described in this chapter migh
29. Shifts from one page to another in the same application when Right the display presents the paging indicator These buttons ap have no effect when the Paging Indicator is not shown 8 Speaker LED Lights steadily when the Speaker is active Indicator 9 Speaker Accesses the Speaker feature 10 Headset LED Lights steadily when the headset is active Indicator 1 of 2 Issue 2 2 August 2005 15 Introducing Your 4610SW SIP IP Telephone Table 1 4610SW SIP IP Telephone Button Feature Descriptions continued Callout Button Button Feature Number Feature Name Description 11 Headset With a headset connected changes audio control from the TP handset or Speaker to the Headset 12 Mute LED Lights steadily when the Handset Headset or Speaker is Indicator muted 13 Mute Turns off the active Speaker Handset or Headset microphone TD to prevent the other person from hearing you 14 Volume Adjusts the Handset Speaker Headset or Ringer volume Control depending on which item is in use When you increase or decrease the volume the top display area shows an icon to TS indicate the item for which you are adjusting the volume A visual volume meter that shows the volume level follows the ED icon This button also controls the volume of the key click sounds Key clicks sound when you press fixed buttons on the telephone such as the dialpad or softkeys 15 Headset Jack Provides a port for connecting a headset on the underside
30. ain screen redisplays with the Backup Restore setting Enabled Retrieving and Restoring Data from a Backup File Restoring data from your most recent backup file is a two step process First you start backup file retrieval usually following a system failure or telephone replacement Then you confirm that you want the retrieved data to replace the current data Note Retrieving and restoring backup data takes only a few seconds however while in progress no other telephone activity is allowed Issue 2 2 August2005 73 4610SW SIP IP Telephone Options 1 Select Retrieve restored data from the Backup Restore Main screen The telephone attempts to start File Transfer Protocol FTP to retrieve the latest backup file from the server The top line displays the message FTP Retrieval in progress The telephone can display any one of the following additional messages as appropriate If Following server connection the backup file is retrieved with data in the proper format Connection to the FTP server cannot be made Connection is made with the FTP server but the file is not in the specified directory or cannot be retrieved for any reason backup file select Cancel Then The top line displays the messages File successfully retrieved and Press Save to replace current data with data from retrieved file Select Save All previous values are replaced with the backup file data The Backup Restore Main screen
31. are shaded in white When you cannot change a locked button an error beep tone sounds when you select that button Press the Feature button you want to relabel or for which you want to restore the default label The telephone displays the Feature Button Label Editing screen For reference the current label appears next to the first Feature button To relabel a Feature button use the dialpad and any applicable Line Feature buttons Use 13 or less characters to enter the new label To restore the default label to the selected Feature button select Clear to remove the label you previously defined For more information about data entry see Using the Dialpad to Enter Characters in Chapter 3 For more information also see Editing During or After Entry in Chapter 3 Select Save to save the new modified label or to restore the default label as applicable Alternately select Cancel to exit the screen without saving a change or restoring the default label The Feature Button Labeling screen redisplays Note Some Feature buttons might be provided as part of your telephone software As part of a software upgrade such standard Feature button labels can be overwritten with a new standard label In this event any relabeling you performed on those standard Feature buttons is erased Issue 2 2 August 2005 69 4610SW SIP IP Telephone Options Logging Off the 4610SW SIP IP Telephone Log off your telephone to prevent unauthorized use
32. ased features speed dialing e a Call Log and e a Wireless Markup Language WML browser This last feature is covered in Chapter 5 Using the Web Access Application The WML browser provides access to Web sites tailored specifically for devices with smaller display screens like cell phones and Personal Data Assistants In addition to these features and applications the 4610SW provides a robust menu of options to customize your telephone preferences The telephone display area coincides with how your System Administrator sets up the Line Feature buttons These features provide ease of use and flexibility e 4 softkeys which assist you in using telephone applications and features e 14 standard labeled buttons which assist in telephone operation and call handling and e a built in two way Speaker The telephone has an adjustable stand that moves to optimize your viewing position by means of the button on the back Figure 1 shows the face of the 4610SW SIP IP Telephone This diagram contains numbered callouts which identify the primary features and buttons If you are viewing this guide online you can click the callout to jump to the corresponding feature or button description Otherwise Table 1 describes each callout in detail following the diagram Issue 2 2 August 2005 13 Introducing Your 4610SW SIP IP Telephone Figure 1 4610SW SIP IP Telephone l E PAGE PTIONS ore RIGHT g SPEAKER MIN q HEADSET TRANSFER et
33. ata Entry aa 37 Enabling Disabling the Call Log 64 Enhanced Dialing 25 28 88 Entering a URI cscs omic ca a a e 36 Entering Characters Using the Dialpad 35 55 Entering Data on Speed Dial Screens 35 Entering Text on Web Pages 54 F Feature and Telephone Button Descriptions 15 Feature Button Labeling 68 Feature buttons ee 17 File Transfer Protocol See FTP FIP Options 4 o wok ce Ae UR Beales Gea 75 H Handsets and Headsets 81 Headset Headsetbutton 16 Headset Jack 2 2 d osa doi a s 16 Headset LED Indicator 15 Headsets and Handsets 81 Hold Placing a callon 30 Retrieving a held call 30 Hold button lll rn 16 Holdfeature 30 Icons Background Colors for Features Administered on the 46109W i 2 x os a eo oom P eei Illustration of phone c 14 Interface Status Viewing the 66 Interpreting Display ICONS 85 Interpreting Ringer Tones 2 2 83 Introducing Your 4610SW SIP IP Telephone 13 IP Address Status Viewing 66 L Labeling Feature Buttons 68 Language Selecting an Alternate TT Lights and Display Area Testing 85 Line Feature buttons 15
34. ation or authentication options screen 52 4610SW SIP IP Telephone Release 2 2 User Guide Navigating Web Pages Navigating Web Pages The Web Access Application browser performs similarly to those on your PDA or cell phone Use a combination of Line Feature buttons and softkeys to navigate Web pages Note Calls made or received while working with the Web Access Application have no impact on Web access Web page navigation or Web page text entry Navigating the Home Page and Other Standard Size Web Pages To navigate the Home page and other standard size Web pages 1 Access the Web Access screen by selecting the Web softkey at the bottom of the display area The telephone displays the Home page 2 If a line is not selected highlighted press the Line Feature button to the left of that line before proceeding Selecting the line brings it in focus 3 Navigate the Home page and other Web pages as follows If you want to Then Redisplay the Home page Press f Line Feature button 5 Any Web page loading processing stops and the telephone displays the Home page Move the Web page down one Press x Line Feature button 6 page to see the next three lines Move the Web page up one page Press 4 Line Feature button 4 to see the previous three lines Traverse multiple pages Press the Page Right or Page Left button to navigate to the next or previous page respectively Use a link to go to another page Press the Li
35. ations peers and your managers Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to Installation documents N System administration documents N Security documents Hardware software based security tools N Shared information between you and your peers N Telecommunications security experts To prevent intrusions to your telecommunications equipment you and your peers should carefully program and configure Your Avaya provided telecommunications systems and their interfaces N Your Avaya provided software applications as well as their underlying hardware software platforms and interfaces N Any other equipment networked to your Avaya products TCPIIP Facilities Customers may experience differences in product performance reliability and security depending upon network configurations design and topologies even when the product performs as warranted Standards Compliance Avaya Inc is not responsible for any radio or television interference caused by unauthorized modifications of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Avaya Inc The correction of interference caused by such unauthorized modifications substitution or attachment will be the responsibility of the user Pursuant to Part 15 of the Federal Communications Commission FCC Rules the user is cautioned that change
36. ature button the line displays a cursor if it is a text entry box Pressing a right side Line Feature button produces the result indicated by the symbol next to that button Pressing Done deactivates the text entry mode Erase any data Press the appropriate application specific softkey for example entered and Clear restore the text Any characters entered are removed entry line to its Note Application specific softkeys are determined by the original format application developer therefore the method of erasing or clearing entered text is subject to the application design Save the text you Press the appropriate application specific softkey for example have entered Submit or Save Note Application specific softkeys are determined by the application developer therefore the method of saving entered text is subject to the application design 1 of 2 54 4610SW SIP IP Telephone Release 2 2 User Guide Entering Text on Web Pages If you want to Then continued Change the case Press the Mode softkey until that softkey displays ALPHA of an alphabetic uppercase or alpha lowercase as appropriate Then use the character to from dialpad to select the characters you want to appear in that case lowercase the Mode alpha displays all characters entered in lowercase and is the default to default mode Mode ALPHA displays characters in uppercase uppercase Pressing the softkey toggles from one mode to the next Enter a n
37. ckground appears shaded If the Phone screen is not active the top display line provides call related messages If applicable the top of the display area shows the Call Timer Note Displaying the Call Timer is optional and is set using the Options button See Chapter 6 4610SW SIP IP Telephone Options for information 2 Choose one of the following options If you want to Then Dial a telephone number Use the dialpad to enter the number you want to call Dial a URI Press the URI softkey The display prompts Use dialpad to enter URI Use the dialpad to enter the URI you want to call and press Send If you are not familiar with entering characters or using symbols see Entering a URI on page 36 24 4610SW SIP IP Telephone Release 2 2 User Guide Making Calls A Important If your administrator has set up a dialing plan structure the telephone recognizes completion of dialing and automatically proceeds with the connection In other cases and when dialing a URI you might need to press the Send softkey to direct the telephone to proceed with the connection If the Phone Screen on Calling option is set to Yes the Phone screen redisplays The active session appearance line displays the number or URI entered and the telephone starts the call 3 To end the call hang up the handset deactivate the headset press the Speaker button or Drop TD button Automatic Dialing Automatic dialing includes e redialin
38. cle only with the approval of your System Administrator and only when a reset does not resolve the problem Power cycling might cause stored information such as options and settings to be lost Resetting Your Telephone This basic reset procedure resolves most problems A reset is also used to download new software and to activate or deactivate certain features 1 Press the Mute button 2 Using the dial pad press the following keys in sequence 7 37 3 8 The display shows the message Reset values no yes 3 Choose one of the following options If you want to Then Reset the telephone without Press asterisk resetting any assigned A confirmation tone sounds and the display prompts values Restart phone no yes Reset the telephone and Press pound key any previously assigned The top display line shows the message Resetting programmed values values Your telephone resets its programmed values Use this option only if your like the IP Address to its default values and reestablishes telephone has the server connection The display then prompts Restart programmed static values phone no yes 4 Press to restart the telephone or to terminate the restart and restore the telephone to its previous state Note Any telephone reset restart can take a few minutes Issue 2 2 August 2005 89 Telephone Management and Troubleshooting Power Cycling the Telephone Use the power
39. current application screen The top display line however provides an appropriate message No is the default setting for this option 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without changing it press the Cancel softkey The telephone displays the first Options Main screen 62 4610SW SIP IP Telephone Release 2 2 User Guide Application Options Setting the Display Call Timers Option Your 4610SW SIP IP Telephone has two types of Call Timers The Call Timer is in the top display area and shows the elapsed call connection time in hours minutes seconds h mm ss format The applicable session appearance area displays the Hold Timer to show how long a call is on hold When the Display Call Timers option is set to Yes the call timer shows on either the active call appearance line or top display line If the Phone screen is active the Call Timer is on the active call appearance line If a screen other than the Phone screen is active the top display line shows the timer Likewise when a call is on hold the Hold timer follows the same display rules depending on which application screen is active If the Phone screen is active the Hold Timer is on the corresponding call appearance line If another application screen is active the Hold timer show
40. cycle only at the request of your System Administrator Use power cycling only if the basic or programmed reset procedure cannot be performed or does not correct the problem 1 Unplug the telephone and plug it back in The telephone connection is reestablished 2 If power cycling does not correct the problem your System Administrator can perform a more severe power cycle by unplugging the telephone and Ethernet cables A WARNING Because the type of power cycle mentioned in Step 2 involves reprogramming certain values only your System Administrator can perform that step 90 4610SW SIP IP Telephone Release 2 2 User Guide Index Index Numerical C 4600 Series SIP IP Telephones Call Appearances see Session Appearances 23 Handsets eo osos oko RR Rom 82 Call Handling Features a 29 Headsetsfor lt iio acc ia ons 81 Call Log 4610SW Applications Troubleshooting 88 About thes c sce A eo a TRU 45 4610SW SIP IP Telephone Calling a Party from the 27 aboutth8 au 2x xoxo ox x UR ROBO x RO 13 Deleting a Single Entry 49 Additional Functionality 21 Deleting All Entries 50 Application Options 61 Disabling co a s sos aos ROR SA Aaa 50 Applications a o 19 Troubleshooting 88 Button Feature Descriptions 15 Viewinga le 46 Icons Background Colors for administered featur
41. ding of all calls is active Feedback Handset Tones Busy Call Waiting Ringback Tone _ Confirmation Coverage Intercept Time out Recall Dial Reorder nm Ringback Meaning Low pitched rapid tone repeated 60 times per minute signifying the number dialed is in use A ringback tone with lower pitched signal at the end This tone indicates the extension called is busy and the called party was given a call waiting tone Call waiting ringback tone generation depends on the type of telephone being called Three short tone bursts indicate a feature activation or cancellation was accepted One short tone burst indicates your call is being sent to another extension for a covering user to answer Coverage tone generation depends on the type of telephone being called Continuous tone indicating dialing can start Alternating high and low tone This tone indicates either e a dialing error e denial of a requested service or e failure to dial within a preset interval usually 10 seconds after lifting the handset or dialing the previous digit Three shorts tone bursts followed by a steady dial tone indicate a feature request was accepted and dialing can start Fast busy tone repeated each half second indicates all telephone trunk lines are busy A dialing error or the type of telephone being called might cause a Reorder tone Low pitched ton
42. dset if one is connected to your telephone or use the Speaker e on the Phone screen press an idle line regardless of whether the telephone is on or off hook e use an automatic dial feature like speed dial redial or calling directly from the Call Log or e press the Drop button to disconnect an active session appearance and use that line to start another call Issue 2 2 August2005 23 Using Your 4610SW SIP IP Telephone This section describes these calling methods Your SIP IP telephone accepts either a telephone number or a Uniform Resource Identifier URI for dialing Note You can opt to see the Phone screen when you make an outgoing call or to keep the current screen when you dial For more information see Application Options in Chapter 6 4610SW SIP IP Telephone Options Manual Dialing Dial a call manually by e picking up the handset activating your headset pressing the Speaker button e pressing an idle session appearance with the telephone on or off hook or e pressing the Drop button to disconnect an active session appearance and using that line to start a new call 1 Use any method listed to obtain a dial tone You can also start dialing with the telephone on hook In this case the telephone automatically goes off hook and activates the Speaker after you press the first keypad digit If the Phone screen is active the first available call appearance line displays the off hook icon and the ba
43. during an absence or for privacy purposes Locate the Log Off option on the second Options Main screen CAUTION Logging off deletes all Call Log entries and unless automatic backup restore is enabled returns any options you might have changed to their default values 1 To log off your telephone from any application screen press the Options button to the right of and below the softkeys Then press the Page Right button The telephone displays the second Options Main screen 2 Select the Line Feature button on either side of the Log Off option The Log Off screen displays the prompt Do you want to log off 3 To proceed select the Line Feature button on either side of Yes To return to the Options Main screen select the Line Feature button on either side of No Selecting Yes unregisters your telephone from the call server Your Call Log entries are deleted and any options you might have set return to their default values Selecting No displays the second Options Main screen Your telephone remains logged on to the network and your Call Log and options values remain unchanged Logging On to the Telephone When your telephone is logged off the top line displays Ext 1 To reinstate your telephone following a log off use the dialpad to enter your extension number then press the Pound key The display prompts for entry of your password 2 Using the dialpad enter your PBX switch password then press the Po
44. e calls e Displaying the Call Timer e Selecting attended or unattended call transfer e Changing the rate at which the telephone displays messages e Changing the display area contrast e Logging off e Backing up and restoring Speed Dial button data Feature button labels and Options settings e Personalizing Feature button labels e Selecting a different language for the 4610SW user interface e Allowing the Voice Message light to flash when the telephone rings e Disabling or reenabling the Call Log This chapter also covers how to verify the status of certain telephone server interactions This information can be useful in troubleshooting problems or when discussing telephone operation with your System Administrator Note Your Telephone Administrator can turn off all user settable options If you press the Options button while on hook and the only option is View IP Settings you cannot change any current settings Issue 2 2 August2005 59 4610SW SIP IP Telephone Options Accessing the Options Main Menus To access the Options main menus 1 To access the Options application press the Options button LD to the right of and below the softkeys The telephone displays the first of four Options Main screens 2 Use the standard paging indicators to move between the four Options Main screens e The three options categories the first Options Main screen displays are as follows Application Options provides access to allow yo
45. e disabled or limited to one way operation If your Speaker does not operate as indicated contact your System Administrator to ensure that your telephone Speaker is properly administered Placing or answering a call without lifting the handset or using the Speaker with any feature 1 Press the Speaker D button The indicator next to the Speaker button lights and the Speaker handles voice control The first available call appearance line activates 2 Place or answer the call or access the selected feature 3 Adjust the Speaker volume if needed by pressing the Volume Control DD ED button until you reach the desired volume level As you press the Volume Control button the top display area shows the volume level Changing from the Speaker to the handset or headset Pick up the handset or activate the headset The Speaker indicator next to the Speaker button goes off and audio control reverts to the handset or headset as applicable Changing from the handset or headset to the Speaker Press the Speaker Ep button then hang up the handset Note that the headset is automatically deactivated The indicator next to the Speaker button lights and the Speaker handles voice control Turning on the Speaker during a call Press the Speaker pp button The Speaker indicator next to the Speaker button lights The Speaker is now operational Turning off the Speaker off during a call Lift the handset or activate the headset at any time
46. e incoming session appearance line displays call information If the Phone screen is not active call information appears on the top display line To receive the call pick up the handset activate the headset or press the Speaker button and talk Note You can opt to display the Phone screen or keep the current screen when you receive an incoming call You can also set an option to flash the Message Waiting Lamp when the telephone rings For more information see Application Options in Chapter 6 4610SW SIP IP Telephone Options Call Handling Features The features described in this section are available while calls are in progress Use either the dedicated Feature buttons on the telephone or administered softkey Feature buttons at the bottom of the display area as applicable Conference Use the Conference feature to conference two additional parties for a three way conference call Adding another party to a call 1 Dial the first party then press the Conference E button That line changes to white text with a dark gray background The current call is placed on hold That session appearance line displays the Soft Hold W icon and you hear a dial tone 2 Dial the number of the next party and wait for an answer 3 Press the Conference button again to add the new party to the call Issue 2 2 August 2005 29 Using Your 4610SW SIP IP Telephone Adding a held call to the current call 1 Press the Conference aT bu
47. e repeated 15 times a minute indicates the number dialed is ringing 84 4610SW SIP IP Telephone Release 2 2 User Guide Interpreting Display Icons Interpreting Display Icons As you become more familiar with your telephone you will recognize the icons associated with the state of a call or the telephone This chart provides an overview of the icons you might see Check with your System Administrator to verify if the descriptions are accurate for your system Icon Meaning No Icon Shown Idle Indicates the line is available t Active Indicates the line is in use On Hold Indicates a call is on hold on this line Soft Hold Indicates this line was put on hold pending a Ringing Indicates an incoming call is arriving on this line a conference or a transfer Testing Your Telephone The Test feature helps you verify that your telephone lights and display are operating properly Testing the Telephone Lights and Display Area 1 With the telephone idle on hook press and release the Mute button Then press the following numbers on the dialpad which stand for TEST 8 3 7 8 The display indicates the self test has started If the test is successful the top line displays the message Self test Passed end If the test is unsuccessful the top line instead displays the message Self test Failed end 2 Press to return to the Phone screen If nothing appears on the display area and the telephone is rec
48. each of the three types of call logs Includes procedures to add a log entry to a Speed Dial button and delete call log entries Explains how to use the Web Access functions Provides setup and maintenance procedures for 4610SW Telephone options Also covers troubleshooting certain telephone functions Provides a list of headsets and handsets compatible with 4600 Series SIP IP Telephones and ordering information Covers testing telephone operation and provides basic troubleshooting actions if you encounter errors or experience problems Conventions Used This guide uses the following textual symbolic and typographic conventions to help you interpret information Symbolic Conventions Note This symbol precedes additional information about a topic 10 4610SW SIP IP Telephone Release 2 2 User Guide Related Documentation Typographic Conventions This guide uses the following typographic conventions Document Underlined type indicates a section or subsection in this document containing additional information about a topic Document Italic type enclosed in quotes indicates a reference to a specific chapter section of an external document italics Italic type indicates the result of an action you take or a system response in step by step procedures Italic type also indicates the title of an external document Conference In step by step procedures words shown in bold represent a single telephone butto
49. ed Dial button Chapter 3 Using the Speed Dial Application describes how to set up update and remove labels from Speed Dial buttons Calling using a Speed Dial button is covered in Chapter 2 Using Your 4610SW SIP IP Telephone Issue 2 2 August 2005 19 Introducing Your 4610SW SIP IP Telephone Call Log Application The Call Log Application provides three lists each showing up to 15 outgoing incoming answered or missed calls Use this application to e Call a person directly from the Call Log or e add the name and telephone number of a log entry to a Speed Dial button Chapter 4 Using the Call Log Application covers log viewing deleting log entries and adding a Call Log entry to a Speed Dial button Making a call from the Call Log is covered in Chapter 2 Using Your 4610SW SIP IP Telephone Web Access Application Optional The Web Access Application provides access to Web pages reachable through links from a Home page and connected pages This application is optional Your System Administrator must specifically administer the Web Access Application for your business environment Depending on the Home page links available you can browse Corporate intranet sites or browse the World Wide Web Chapter 5 Using the Web Access Application covers navigating Web access screens and pages and provides information about entering text on Web pages Making a call from the Web Access Application is covered in Chapter 2 Using
50. edes 61 Transfer Type lll sls 79 User ID setting 75 Viewing IP Address Status 66 Visual Alerting o 64 Options button o 15 Options Main Menus Accessing the 60 Options Screens Troubleshooting 88 Options for 4610SW SIP IP Telephone 20 P Page Right Left buttons 15 Paging indicator 4 15 Password a s guos ae eb oa ones gta pne Sap e tue 75 Personal Ringing Options 65 Phone Application 4 19 Phone Application Troubleshooting the 88 Phone Screen on Answer Option 62 Phone Screen on Calling Option 62 Phone Exit button o 15 Placing a call on hold 30 Power Cycling the Telephone 90 Q Quality of Service QoS Status Viewing 66 R Receiving Calls 29 Redial button cr 16 Redial Option Setting the 61 Redialing a party 26 Redialing the last number called 26 Redialing using a list of the last three numbers called 26 Related Documentation 11 Resetting and Power Cycling the 4610SW SIP IPTelephone d s e aC X lll lens 89 Resetting Your Telephone 89 Restoring Data from a Backup File 73 Retrieving a held call 30 Retrie
51. eed Dial URI Entry screen displays the prompt Use dialpad to enter URI Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The URI field allows up to 256 characters For more information see Entering a URI on page 36 Save the new Speed Proceed to Step 3 Dlal label without making changes 2 of 2 3 Press the Done softkey The telephone displays the Speed Dial Field Selection screen 4 When the update is complete press the Save softkey to add the information to a Speed Dial button Press the Cancel softkey to exit without saving The Name Number or Name URI entry is added to a Speed Dlal button label and all Speed Dial buttons are sorted in alphabetical order by name The Speed Dial Main screen redisplays 5 To exit the Speed Dial Application press the Phone Exit DO button or select another application as applicable Issue 2 2 August2005 57 Using the Web Access Application 58 4610SW SIP IP Telephone Release 2 2 User Guide Chapter 6 4610SW SIP IP Telephone Options Introduction This chapter describes how to set or view telephone parameters including e Displaying the Phone screen on dialing answering e Personalizing the ringing pattern e Determining if you want the Redial feature to redial the last number called or select from a list of the last thre
52. eiving power your telephone might need to be replaced Contact your System Administrator for assistance or additional troubleshooting information Issue 2 2 August 2005 85 Problem Symptom Telephone does not activate after connecting it the first time Telephone does not activate after a power interruption Telephone worked earlier but does not currently seem to work Speaker does not operate Telephone does not ring Display shows an error informational message Telephone Management and Troubleshooting Basic Troubleshooting Chart Suggested Solution Unless your System Administrator has already initialized your telephone you might experience a delay of several minutes before the telephone becomes operational On plug in your telephone immediately starts downloading the following from the server to which the telephone is connected e Operational software e an IP Address and e any special features programmed by your System Administrator Report any delay of more than 10 minutes to your System Administrator Allow a few minutes for reinitialization after unplugging powering down the telephone server problems or other power interruption causes Contact your System Administrator Ask your System Administrator if your Speaker was disabled Use the Up Down Volume keys to set your ringer volume to a higher level From another telephone place a call to your extension to test this suggested solution M
53. em Administrator Various potential network problems might cause this problem Access the Network Audio Quality screen described in Viewing the Network Audio Quality in Chapter 6 4610SW SIP IP Telephone Options Then provide your System Administrator with specific information related to this problem Contact your LAN Administrator with as complete a description of the problem as possible Ensure that both the handset and line cords into the telephone are securely connected Note that there might be a slight operational delay if you unplug and reconnect the telephone Reset or power cycle the telephone with the assistance of your System Administrator For information see the section titled Resetting and Power Cycling the SIP IP Telephone Contact your System Administrator if these steps do not produce the desired result Verify the procedure and retry For certain features you must lift the handset first or place the telephone off hook Contact your System Administrator if this action does not produce the desired result Your telephone system might be specially programmed for certain features applicable only to your installation Contact your System Administrator 2 of 2 Issue 2 2 August 2005 87 Problem Symptom GENERAL A feature does not work as indicated in this guide or does not work as it had previously worked You are logging on to a new telephone and that telephone does not display your old data a
54. es 18 Call Log Application 20 Ilustrationof o 14 Call Log Application Using the 45 Introduction 202004 13 Call Log Enabling Disabling 64 Logging Off 4 33 70 Call Log Entries Logging One a tae atu ok aoa a a ntm E a 34 70 Deleting a um cs 7 iaoa a a Se 49 Options i e ice a Ne eos 59 Deleting a Single Entry 49 Resetting and Power Cycling 89 Deleting all entriesfromalog 50 Telephone Button Feature Descriptions 15 Call Log Entry Adding to a Speed Dial Button 47 Telephone Options 20 Call Timers Option sss 62 Troubleshooting 83 Calling a party from the Call Log 27 Using YOU s o 2 a Ro Rx 23 Calling a party from the Web Access Application 28 Changing the Display Contrast 67 Conference A Adding a held call to the current call 30 About the Call Logs 1 02594 euo ER Rn 45 Adding another party lo a call ics siso aseo i 29 Accessing the Options MainMenus 60 Dropping the last person added to the call 30 Adding a Call Log Entry to a Speed Dial Button 47 Conference button lees 16 Adding a held call to the current call during m Conference feature lees 29 Conference o s a s p aore o res 30 Adding a Speed Dial Button 40 Adding a Speed Dial Button for a Web Site Telephone D N
55. essing that button For information on setting up Speed Dial buttons see Chapter 3 Using the Speed Dial Application The 4610SW SIP IP Telephone has advanced capabilities that allow up to 48 Speed Dial entries making speed dialing convenient and efficient 1 Press the SpDial softkey at the bottom of the display screen The first six Speed Dial buttons display one name and number URI per button The prompt Select entry to dial appears at the top of the display area 2 If the party you want to call appears on the display proceed to Step 3 If the party you want to call is not shown press the Page Right 5 button to display the next page of entries Continue until the screen displays the number party you want You can also press the Page Left button to display the preceding page of entries 3 Press the Line Feature button associated with the name and number URI of the person you want to call The number of the selected person dials automatically 4 Pick up the handset activate the headset or use the Speaker to proceed with the call 5 Hang up the handset deactivate the headset or press the Speaker Dp button to end the call Note Usually you can label administered Feature buttons as you see fit as described in Feature Button Labeling on page 68 Calling a party from the Call Log Your 4610SW SIP IP Telephone maintains a log of up to 45 outgoing incoming answered and incoming unanswered calls to from
56. f these options select Backup Restore from the third Options Main screen The Backup Restore Main screen contains all related backup restore options and settings Note On the Backup Restore Main screen check the Automatic Backup setting to determine if your telephone is already set for automatic backups The default setting is Disabled meaning automatic backup does not occur unless you change the setting to Enabled If your System Administrator has disabled your Backup Restore Options through administration you cannot enable them yourself Issue 2 2 August 2005 71 4610SW SIP IP Telephone Options Settings Saved During a Backup When the Backup Restore Option is properly administered Backup Restore saves the following settings and preferences e Speed Dial settings e Personalized Ring setting e Redial setting e Phone Screen on Answer yes no e Phone Screen on Calling yes no e Display Call Timers yes no e Message Display Rate slow fast e Visual Alerting yes no e Contrast setting e Display Language e Ethernet setting e Automatic Backup yes no e Transfer Type setting e FTP Server IP Address e FTP Directory Path e FTP User Name e User defined Feature button labels Setting the Automatic Backup Option You must change the Automatic Backup setting to Enabled to automatically back up data whenever you change any of these values e your options settings e Feature button labels and e Speed Dial butt
57. g a previously called number or URI e speed dialing a number or URI programmed on a Speed Dial button e dialing a party listed on your Call Log or e dialing a party from a Web page Note The 4610SW SIP IP Telephone often receives telephone numbers or URIs through the Call Log or Web Access Application that are not immediately dialable For example the Call Log might contain an incoming call from the following U S telephone number 732 555 1234 Usually if you try to dial that number as is the call cannot go through You must dial one or more digits for an outside line access your corporate telephone network or add some other code to return the call The 4610SW SIP IP Telephone can if appropriately administered automatically dial those extra digits for you So with one touch the telephone automatically dials 91 732 555 1234 Your Telephone Administrator has information on setting up this Enhanced Dialing capability If all lines are in use automatic dialing does not work Issue 2 2 August 2005 25 Using Your 4610SW SIP IP Telephone Redialing a party Depending on your Redial option setting selecting Redial either e automatically dials the most recent number or URI dialed or e brings up a list of the last three outgoing calls for selection of the number to be dialed Chapter 6 4610SW SIP IP Telephone Options covers setting the Redial feature Both redial procedures follow Note Your Telephone Administrator can
58. g the Save softkey or to restore the previous setting without changing the contrast press the Cancel softkey The telephone displays the second Options Main screen Feature Button Labeling Line Feature buttons D appear on both sides of the telephone display area These buttons provide call appearances Lines and other call related features Line Feature button functionality is provided with your telephone or administered by your System Administrator in the Phone Application Line Feature buttons serve as application specific buttons in other applications such as the Call Log You can use the Feature button labeling option to relabel any of the Phone Application Line Feature buttons For example one of your Feature buttons might be labeled CFwd for Call Forwarding but you want it to read just Fwd Alternatively if you have relabeled several Feature buttons you can view the original default label values and restore them if desired 1 Select Feature Button Labeling on the second Options Main screen The telephone displays the Feature Button Labeling Options screen 2 Choose one of the following options If you want to Relabel one or more Feature buttons View the default labels for your Feature buttons Restore the default label to a single Feature button Then Select Relabel Feature buttons The telephone displays the Feature Button Relabeling screen Proceed to Step 3 Select View default labels The telephone
59. gistered equipment is capable of providing users access to interstate providers of operator services through the use of access codes Modification of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990 Means of Connection Connection of this equipment to the telephone network is shown in the following tables Canadian Department of Communications DOC Interference Information This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications This is confirmed by the registration number The abbreviation IC before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Declarations of Conformity United States FCC Part 68 Supplier s Declaration of Conformity SDoC Avaya Inc in the United States of America hereby certifies that the equipment described in this document and bearing a TIA TSB 168 label identification number complies with the FCC s Rules and Regulations 47 CFR Part 68 and the Administrative Council on Terminal Attachments ACTA adopted technical criteria Avaya further asserts that Avaya handse
60. he Telephone ee Logging On to the Telephone Chapter 3 Using the Speed Dial Application troduction o e o osaa os A a qx E E Rede OS OHH AA Entering Data on Speed Dial Screens Using the Dialpad to Enter Characters ln Entering a NO uua do ko ow IA AAA Enteringa Number E lll TH E amp uu ace dee ure ON Editing During or After Entry ess Name Entry Example 2650624 bom orn NR R RO x ee we 0 URL Entry Example sommo ooo a 938 a Adding a Speed Dial Button lcs n Updating Speed Dial Button Labels Deleting a Speed Dial Button Label Chapter 4 Using the Call Log Application IT q ia acc oe al oR A AA AA E A ie hod About the Call Log i o ac EER A ARA A ARA A WViewinga Call LOG ns xo IRR ORE n ER RS RE ES RE EAR Adding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries 62 gt E 0 9 9 OR RNS Oe CX woo Deleting a Single Call Log Entry eee Deleting All Entries from a Call Log lt lt Disabling the Call Log 2 Chapter 5 Using the Web Access Application INGFOGUENION 9 e qoos OE SG a Se AOS OES DS a EES Web Access Authentication
61. he new language you selected The four softkeys are labeled respectively Yes and No in the currently active language and in the selected new language 4 Choose one of the following options If you want to Then Proceed to change Select either Yes softkey the current language The active language changes to the new language you selected to the new language The third Options Main screen redisplays All screens now display the new user interface language Retain the currently Select either No softkey active language The language remains unchanged and the telephone redisplays without changing the the Language Selection screen user interface display Repeat the procedure from Step 2 to select a different language language or select Return to return to the third Options Main screen Changing a Telephone PC Ethernet Interface The 4610SW SIP IP Telephone usually communicates with any optionally attached PC in auto negotiation mode This basically means the PC and telephone together decide how to communicate when they are connected Although unlikely there might be an occasion where you or your System Administrator want to force the communication to a particular setting 1 Select PC Ethernet interface from the third Options Main screen The telephone displays the first PC Ethernet Interface screen which shows the current setting 2 If the setting to which you want to change appears on the first screen see Step 3 If the set
62. he standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio disturbance may occur in which case the user may be required to take corrective actions CORBIN HARARE BRS ERM VCCI odi CESS 2 2 A NRA CT COREA AUER CIS IT 2 t Ek pxS EtIdLEAA0XzY DRE IIE HERREG TR RT DETERINDTENDI E To order copies of this and other documents Call Avaya Publications Center Voice 1 800 457 1235 or 1 207 866 6701 FAX 1 800 457 1764 or 1 207 626 7269 Write Globalware Solutions 200 Ward Hill Avenue Haverhill MA 01835 USA Attention Avaya Account Management E mail totalware gwsmail com For the most current versions of documentation go to the Avaya support Web site http www avaya com support Contents About This Guide lt lt 3 24 6484 ira A AAA 9 VerVICAV uos ox Kok RA RR RRA CR UR LUE UR CR a 9 tended AUUIBEB o o R a ce acd ERE cR Oe ni e E ne X R ee e cte 9 Iesus Date 2000 ovo wes vor ASA AAA 9 How to Use This Document c lll rn 9 Document Organizali ol x a 222 2 RR RR raw eR 10 Conventions Used l l l n 10 Symbolic Conventions ee ee ee 10 Typographic Conventions ee 11 Related Documentation rerom moror omo ok e 11 Chapter 1 Introducing Your 4610SW SIP IP Telephone 13 uspsngo TT 13 The 4610SW SIP IP Telephone
63. hnicians Issue Date This document was issued for the first time in August 2005 How to Use This Document This guide is organized to help you find topics in a logical manner Read it from start to finish to get a complete understanding of how to use your 4610SW SIP IP Telephone Or use the Table of Contents or Index to locate information specific to a task or function you want to perform Issue 2 2 August 2005 9 About This Guide Document Organization This guide contains the following chapters Chapter 1 Introducing Your 4610SW SIP IP Telephone Chapter 2 Using Your 4610SW SIP IP Telephone Chapter 3 Using the Speed Dial Application Chapter 4 Using the Call Log Application Chapter 5 Using the Web Access Application Chapter 6 4610SW SIP IP Telephone Options Chapter 7 Headsets and Handsets Chapter 8 Telephone Management and Troubleshooting Describes each element on the face of the telephone Also covers telephone navigation applications and features Covers all call related information Describes making calls receiving calls speed dialing calling a party on the call log conferencing and transferring calls logging off the telephone for security purposes and logging back on to the telephone Describes how to add update and remove Speed Dial buttons to facilitate quick dialing of frequently called numbers Describes how to view entries on
64. ialpad key displays the first alphabetic character associated with that key This character is shown to the right of the current cursor position in uppercase The cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key Once you press a key three times the telephone displays the number assigned to that key For example pressing the 2 on your dialpad displays the letter A Pressing the 2 key again replaces the A with a B Pressing the key again replaces the B with a C and pressing it again replaces the C with a 2 Pressing the same key again redisplays the letter A and so on Pressing a different key moves the cursor one position to the right and displays the first alphabetic character associated with that key All letters after the first display by default in lowercase Any letter following a space hyphen or apostrophe is uppercase Repeat this key press entry process to enter the rest of the name In addition you can use the Left Arrow dwa and Right Arrow m softkeys to move the cursor to the left or right respectively Use the Space Line Feature button to place a space between characters for example between a first and last name For more information see the Name Entry Example later in this chapter if you need help entering a name Issue 2 2 August 2005 35 Using the Speed Dial Application Entering a Number When you ente
65. kup file or set up and verify the status of your File Transfer Protocol FTP Select display language you can change the display from the current language to any of seven alternate languages PC Ethernet Interface allows you to specify communications settings between your telephone and PC if attached 60 4610SW SIP IP Telephone Release 2 2 User Guide Application Options e The two options on the fourth Options Main screen are Personal Ringing provides access to the Personal Ringing Selection screens to set a ring pattern other than that provided with your telephone Transfer Type allows you to select either attended transfers or unattended transfers Note You can reach the fourth Options Main screen from the first Options Main screen by pressing the Page Left paging indicator 3 To select an option press the Line Feature button on either side of the desired option The telephone displays the respective Options screen 4 To change the current setting press the corresponding Line Feature button The option setting toggles to and displays the next option 5 To exit the Options application press the SpDial Log or Web softkey To return to the Phone Application press the Phone Exit fp button Application Options Use Application Options to change call related default options You select this option from the Options Main screen accessed by pressing the Options button Three Application Options scree
66. l Main screen Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you are not shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions 2 Use the Page Left or Page Right button as appropriate until the screen displays the entry you want to update Note Your Telephone Administrator can turn off the ability to make changes to Speed Dial buttons In this case you are not shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions Issue 2 2 August 2005 41 Using the Speed Dial Application 3 Press the Edit softkey The top line displays the prompt Select entry to edit 4 Press the Line Feature button associated with the button you want to update The Speed Dial Field Selection screen displays the prompt Select field to change Note For assistance with entering information on either the Name or Number Entry screen see the previous section titled Entering Data on Speed Dial Screens 5 Choose one of the following options If you want to Then Change the name Press the Line Feature button next to the Name field The Speed Dial Name Entry screen displays the prompt Use dialpad to enter Name Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reen
67. line available press the Transfer Z button The top line displays Unattended Transfer Enter Number or Unattended Transfer Enter URI as applicable 2 Dial the number to which you want to transfer the call The call is sent to the extension or number you dialed A two second display message indicates the transfer is complete 3 Hang up your handset Retrieving a Voice Mail Message When someone leaves a message in your voice mailbox the Message Indicator Wim the red light at the top middle of the telephone illuminates Follow your standard voice mail retrieval procedures to retrieve your messages If you have voice mail related questions contact your Telephone System Administrator Logging Off the Telephone Log your 4610SW SIP IP Telephone off to prevent unauthorized use during an absence Logging off erases your unique set of Options deletes your Call Log and restores any relabeled Feature buttons to their default values Logging off does not change your Speed Dial entries You can also log off directly through the Options menu See Chapter 6 4610SW SIP IP Telephone Options Logging Off the 4610SW SIP IP Telephone for details Note Before you can log off ensure that the telephone is on hook and idle with no session appearance lines in use 1 To log your telephone off press the Mute button Then press the following numbers on the dialpad 5 6 4 6 3 3 which stand for the word LOGOFF A reques
68. lready in use If all lines are in use wait until a line is available to make your call You have 48 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Verify that all call appearances incoming outgoing lines are not already in use If all lines are in use wait until a line is available to make your call You have 48 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults Many events can clear the Call Log including power failures restarting the telephone after logging off and so on Check with your LAN Administrator to determine if the Web server is not operating if there are network connectivity problems or other network problems Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults You have 48 Speed Dial entries the maximum allowed You must delete at least one entry before adding a new entry Your administrator has turned off all user settable options 88 4610SW SIP IP Telephone Release 2 2 User Guide Resetting and Power Cycling the SIP IP Telephone Resetting and Power Cycling the SIP IP Telephone Reset your telephone when other troubleshooting suggestions do not correct the problem or after being advised to do so by your System Administrator CAUTION Use a Power Cy
69. marizes the Avaya corded headset connectors and cordless headset options and provides ordering codes Headset Connector Type Ordering Code M12LUCM Corded 407639715 HIP Cord Corded 700212442 LKA10 includes Headset Cordless Solution 408271385 MIP 1 Accessory 700281074 Note Your System Administrator must administer IP telephones without a fixed headset button for headset operation when using the HIP Cord Handsets for 4600 Series SIP IP Telephones Specialized handsets are available for noisy environments hearing impaired users and other special purposes The following table describes specialized handsets and replacement handsets for your telephone Handset Connector Type Ordering Code AK1A 2001 Replacement Handset 700203797 AK5A 1001 Push to Talk 700229727 AK6A 1001 Amplified 700229735 AK8A 1001 Noisy Location 700229743 82 4610SW SIP IP Telephone Release 2 2 User Guide Chapter 8 Telephone Management and Troubleshooting Introduction The 4600 Series SIP IP Telephones are relatively trouble free This chapter provides helpful information for Interpreting the different ringer tones you hear Interpreting the telephone display symbols Testing your telephone to ensure that it is operating correctly Basic Troubleshooting This chart provides the most common problems a user might encounter and suggested resolutions Application specific troubleshooting This chart describes problems and solutions specific t
70. n that can be pressed selected Related Documentation This guide and other related documentation is available online at the following URL http www avaya com support For a quick reference to 4610SW SIP IP Telephone features and applications see the 4610SW SIP IP Telephone Quick Reference Document Number 16 300473 For information about installing a SIP IP telephone see the 4600 Series IP Telephone Installation Guide Document Number 555 233 128 For information on desk wall mounting the telephone see the 4610SW IP Telephone Stand Instructions Document Number 555 233 165 Issue 2 2 August2005 11 About This Guide 12 4610SW SIP IP Telephone Release 2 2 User Guide Chapter 1 Introducing Your 4610SW SIP IP Telephone Introduction This chapter introduces you to the layout of the 4610SW SIP IP Telephone It provides a description for each functional button and other telephone characteristics briefly describes each 4610SW application and provides basic instructions for navigating display screens The 4610SW SIP IP Telephone The 4610SW SIP IP Telephone is an innovative telephone that gives you access to the World Wide Web while offering the latest features and applications The display area allows up to six application specific buttons to be presented and labeled at one time Additionally six Line Feature buttons and four softkeys provide access to powerful capabilities such as e local telephone and call server b
71. nd settings PHONE APPLICATION SPEED DIAL APPLICATION You cannot dial out using any Speed Dial button You cannot add an entry to the Speed Dial list CALL LOG APPLICATION You cannot dial out after selecting a Call Log entry You cannot add an entry to the Speed Dial list Dialing from this application does not go through The Call Log is empty WEB ACCESS APPLICATION Pressing the Web softkey does not display a Web site Dialing from this application does not go through You cannot add an entry to the Speed Dial list OPTIONS The telephone displays no Options other than View IP Settings Telephone Management and Troubleshooting Troubleshooting 4610SW Applications Suggested Resolution Verify the procedure and retry Check troubleshooting for the specific application with which you are working Ensure that any options have not been changed Contact your System Administrator if these actions do not produce the desired result Your new telephone is not retrieving data from the same location as your original telephone or you need to provide a user name and password Follow the procedure in Setting the Automatic Backup Option to administer your current telephone with the necessary parameters If this procedure does not solve the problem contact your System Administrator Review the previous section Basic Troubleshooting Chart Verify that all call appearances incoming outgoing lines are not a
72. ne Feature button to the left of the line that displays an underlined link Note You can view and scroll through both text and images if any are presented Issue 2 2 August 2005 53 Using the Web Access Application Entering Text on Web Pages Text entry pages are those on which you can enter data for example a name a Web address URL or other identifying information A set of square brackets possibly with text in between identifies text entry areas 1 To enter data first press the Line Feature button to the left of the line on which you want to enter text The telephone displays four new softkeys Done Bksp and Space with the fourth softkey labeled alpha by default This softkey is called the Mode softkey because it changes the mode of text being entered Any reference in this manual to the Mode softkey refers to the fourth softkey when entering text on Web pages 2 Use the dialpad to enter text Use the softkey functions to facilitate text entry If you want to Then Enter text If you are unfamiliar with 4610SW Web text entry see Using the Dialpad to Enter Characters When you complete the current field text line take one of the following actions e press the Line Feature button to the left of the next text line you want to enter or e press one of the Line Feature buttons on the right side of the display to move to a different line or page or e press the Done softkey If you press a left side Line Fe
73. ng and return to the first FTP Settings Main screen Return to the Select Cancel Backup Restore No change is made and the telephone redisplays the most recent Main screen without FTP Settings Main screen changing the selected FTP setting 2 of 2 Repeat this procedure from Step 1 for each FTP setting you want to add or modify Selecting a Display Language The 4610SW is factory set to display English language characters Users can change the user interface language to any one of the following options English the default display language Frangais Italiano Japanese Katakana only Espa ol Deutsch Nederlands Portugu s Select Select display language on the third Options Main screen The telephone displays the first Language Selection screen If the language to which you want to change is shown proceed to Step 3 If the language to which you want to change is not shown use the Page Right indicator to move to the second Language Selection screen Issue 2 2 August 2005 77 4610SW SIP IP Telephone Options 3 Select the Line Feature button next to the language you want your telephone to use If the currently active language was selected the third Options Main screen redisplays and no action is taken If any language other than the currently active language was selected the telephone displays the Language Confirmation screen The prompt Are you sure displays in the currently active language and in t
74. ns are available The first screen provides the functionality to change call related settings On the second screen you can set visual alerting Use the third screen to disable or enable the Call Log Use the paging indicators to move between the Application Options screens To change or set any application screen option press the Line Feature button on either side of that option For example if an option is set to No pressing the corresponding Line Feature button changes the setting to Yes Setting the Redial Option The Redial feature provides one of two redial options e Automatically redial the last number called when the Redial button is pressed or e Display a list of the last 3 unique numbers called when the Redial button is pressed so you can choose the number you want redialed This option is the default Redial setting 1 To change this option press the corresponding Line Feature button Issue 2 2 August 2005 61 4610SW SIP IP Telephone Options 2 Press the Line Feature button for the next setting you want to change if applicable Save this setting by pressing the Save softkey To restore the previous setting without changing press the Cancel softkey The telephone displays the first Options Main screen Setting the Phone Screen on Answer Option When the Phone Screen on Answer option is set to Yes the Phone screen appears in the display area whenever you answer a call You lose any unsaved work in pr
75. o 4610SW applications Resetting or power cycling your telephone when Basic Troubleshooting does not resolve a problem Additionally Chapter 6 4610SW SIP IP Telephone Options describes several status screens to use to troubleshoot certain problems as requested by your System Administrator For all other IP telephone questions or problems contact your System Administrator Interpreting Ringer Tones As you become more familiar with your telephone you will recognize the various tones you hear for an incoming call or while using the handset The following chart provides an overview of the tones you hear Check with your System Administrator to verify if the descriptions are accurate for your system Ringing Tones accompany an incoming call Feedback Tones are those which you hear through the handset receiver or the Speaker Note Either the telephone or the PBX generates some of these tones for example Reorder When the PBX generates these tones they can differ from this list This difference is especially true when the PBX is outside the United States Issue 2 2 August 2005 83 Telephone Management and Troubleshooting Ringing Incoming Tones Meaning Half Ring ring ping Call from another extension Call from outside or the System Administrator Priority call from another extension or from an Automatic Callback call you placed A call is being redirected from your telephone to another because Call Forwar
76. of the telephone 16 Hold Red button used to place a call on hold 17 Transfer Transfers a call to another telephone 18 Conference Sets up conference calls with more than one other person 19 Drop Drops the last person added to a Conference call or ends the qu current call if you are not on a Conference call 20 Redial Redials the last number dialed from the telephone or displays a list of the last three numbers dialed for selection Set using the ED Options button described in Chapter 6 4610SW SIP IP Telephone Options 21 Numeric Standard 12 button pad for dialing telephone numbers Dialing Pad 2 of 2 16 4610SW SIP IP Telephone Release 2 2 User Guide Navigating Application Screens Navigating Application Screens Your 4610SW SIP IP Telephone uses telephone Feature buttons Line Feature buttons and softkeys for maximum flexibility in operating the telephone and working with its applications While reviewing this section see Figure 1 4610SW SIP IP Telephone on page 14 Telephone Feature buttons are used in the Phone Application and appear on the face of the telephone around the dialpad Telephone buttons have an icon on the top to indicate the button function These buttons provide mostly call handling features like e Transfer e Conference e Hold and e Redial Two additional telephone Feature buttons are e Phone Exit used to exit call related features and restore the Phone screen to the display and
77. og entry is created for this call Note If your administrator has set up the Enhanced Dialing feature selecting Call causes the 4610SW to add any appropriate digits to the selected telephone number The additional digits are for example those required to get an outside line If the call does not go through after pressing Call ask your Telephone Administrator to ensure that the Enhanced Dialing feature is set up properly 6 Proceed with the call as usual See Chapter 4 Using the Call Log Application for more information about the Call Log Calling a party from the Web Access Application The optional Web Access Application can automatically dial Web links designated by the Web page author as telephone numbers To use a Web link to call a party just select that link Note If your administrator has set up the Enhanced Dialing feature selecting a link causes the telephone to add any appropriate digits to that telephone number The additional digits are for example those required to get an outside line If you select a call link but the call does not proceed ask your Telephone Administrator to ensure that this feature is set up properly 28 4610SW SIP IP Telephone Release 2 2 User Guide Receiving Calls Receiving Calls When someone calls you and the Phone screen is active the Bell 4 icon appears as the telephone rings Additionally if so administered the Voice Message light flashes When the Phone screen is active th
78. og remain sorted in chronological order The telephone displays the Call Log Main screen 6 To exit the Call Log Application press the Phone Exit D button Issue 2 2 August 2005 49 Using the Call Log Application Deleting All Entries from a Call Log To delete all entries from a Call Log 1 Access the Call Log Application by pressing the Log softkey The telephone displays the Missed Calls Main screen 2 To clear the Missed Calls Log proceed to Step 3 To clear the Incoming Answered Calls Log press the InAns softkey and proceed to Step 3 To clear the Outgoing Calls Log press the Outgo softkey and proceed to Step 3 3 Press the Delete All softkey The telephone displays the prompt Press Delete again to confirm 4 Visually verify that you want to delete all entries for the Call Log then choose one of the following options If you want to Then Cancel the deletion without removing Press Cancel all of entries for this Call Log No deletion occurs and the telephone displays the Call Log Main screen Complete the deletion of all entries for Press Delete this Call Log The entries are removed The telephone displays the Call Log Main screen 5 To exit the Call Log Application press the Phone Exit D button Disabling the Call Log If desired you can disable your Call Log For more information see Enabling Disabling the Call Log in Chapter 6 4610SW SIP IP Telephone Options 50 4610SW SI
79. ogress when the telephone displays the Phone screen For example if you are adding a new Speed Dial button when you answer a call any unsaved data is lost The only exception is the Web Access application which remembers the current Web page on which you are working when the telephone rings When the Phone Screen on Answer option is set to No answering an incoming call has no impact on the current application screen The top display line however provides an appropriate message No is the default setting for this option 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change or save this setting by pressing the Save softkey To restore the previous setting without changing it press the Cancel softkey The telephone displays the first Options Main screen Setting the Phone Screen on Calling Option When the Phone Screen on Calling option is set to Yes the Phone screen appears in the display area whenever you make a call You lose any unsaved work in progress when the telephone displays the Phone screen For example if you are adding a new Speed Dial button when you answer a call any unsaved data is lost The only exception is the Web Access Application which remembers the current Web screen on which you are working when you make a call When the Phone Screen on Calling option is set to No making a call has no impact on the
80. on Select Save to save the setting and return to the first FTP Settings Main screen Alternately you can select Clear to remove the current path prior to entering a new path Or you can select Cancel to return to the Backup Restore Main screen without changing the current path Press the Right Page or Left Page button to display the second FTP Settings Main screen Select User Name The telephone displays the FTP User Name Input screen The top display area prompts FTP User Name 16 Use the dialpad and any applicable Line Feature buttons to enter the user name that gives you access to the server The user name must be 15 or fewer characters Either your System Administrator provides the name or you select the name using parameters provided by the administrator For data entry information see Using the Dialpad to Enter Characters and Editing During or After Entry in Chapter 3 Select Save to save the setting and return to the first FTP Settings Main screen 1 of 2 76 4610SW SIP IP Telephone Release 2 2 User Guide 3 Selecting a Display Language If you want to Then continued Add or modify your Select Password server password The telephone displays the FTP Password Input screen The top display area prompts FTP Password lt 13 Using parameters provided by your System Administrator use the dialpad and any applicable Line Feature buttons to enter the password Select Save to save the setti
81. on labels names and numbers 72 4610SW SIP IP Telephone Release 2 2 User Guide Backup Restore Options If this setting is Disabled you might have to first provide additional information before you can change the setting The required information includes the FTP server on which you want your backed up data to reside 1 Check below the FTP Status line for one of the following messages and proceed as directed If Then The telephone displays Proceed to Step 2 to change the automatic backup setting no message from Disabled to Enabled or select Return to display the second Options Main screen The telephone displays You must first provide the server FTP address and FTP the message An FTP directory in which to store your backup data Server IP Address must Contact your System Administrator for the correct address be provided for this and directory and any specific instructions for your feature telephone system Then add the server address as described in Setting a User ID Password and Other File Transfer Protocol Options before proceeding to Step 2 2 Select the Line Feature button to the right or left of Automatic Backup Once set any options settings Feature button labels and your Speed Dial information are always backed up following a save to any of these values The setting changes from Disabled to Enabled 3 To save your selection select Save To exit without making a change select Cancel The third Options M
82. ost messages involve server telephone interaction If you cannot resolve the problem based on the message received contact your System Administrator for resolution 1 of 2 86 4610SW SIP IP Telephone Release 2 2 User Guide Problem Symptom Basic Troubleshooting Chart Suggested Solution continued Characters do not appear on the Display screen Audio quality is poor specifically e you hear an echo while using a handset e static e sudden silences or gaps in speech e clipped or garbled speech and so on No dial tone A feature does not work as indicated in this guide For example the Redial button does not operate as described All other telephone problems See Telephone does not activate after connecting it the first time e Check all lines into the telephone to ensure that it is properly connected e Check the power source to ensure that your telephone is receiving power e Perform the following Test procedure With the telephone idle on hook press and release the Mute button Then press the following numbers on the dialpad 8 3 7 8 which stand for TEST The display should indicate the self test has started then report if the test was successful or failed If nothing appears on the display and the telephone is receiving power your telephone might need to be replaced If these suggested solutions do not resolve the problem reset or power cycle the telephone with the help of your Syst
83. problems Although technical in nature these screens provide information that can help identify causes of poor audio quality Note The telephone displays the Network Audio Quality button only when you are on a call off hook 1 Select Network Audio Quality from the Options Main screen accessed by pressing the Options button If administered the telephone displays Audio Status screen 1 The bottom line presents a nontechnical summary of network audio quality 2 To return to the first Options Main screen press the Return softkey Changing the Display Contrast On first time startup the display area contrast is set to a mid level To adjust it to better suit your work environment and lighting 15 contrast levels are available Note Some of the upper and lower contrast level settings can appear identical to adjacent settings which is normal 1 Select the Contrast Control option from the Options Main screen accessed by pressing the Options button 2 To brighten the contrast press the Right Arrow softkey until you reach the desired contrast level To dim the contrast press the Left Arrow softkey until you reach the desired contrast level Each softkey press results in the level being increased or decreased depending on which arrow softkey you press Chevron symbols provide visual confirmation of the current level Issue 2 2 August 2005 67 4610SW SIP IP Telephone Options 3 Save the contrast level you set by pressin
84. ption is set to the default of No ringing is the only notification of an incoming call When set to Yes your telephone rings and your message indicator flashes to alert you to an incoming call 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change if applicable Save this setting by pressing the Save softkey To restore the previous setting without changing it press the Cancel softkey The telephone displays the first Options Main screen Enabling Disabling the Call Log Your Call Log is a standard application that saves incoming and outgoing calls in one of three logs e Incoming Answered calls e Incoming Unanswered calls and e Outgoing calls Call Log Enabled meaning active is the default For privacy purposes you can change the status to Disabled to stop call logging and delete any calls currently logged 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change if applicable Save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the first Options Main screen If you changed the status from Disabled to Enabled all incoming and outgoing calls will now be logged If you changed the status from Enabled to Disabled all calls from each Call Log are deleted
85. r a telephone number in the Number field the telephone recognizes a key press as a number or typographic character like The telephone automatically moves the cursor to the right A telephone number can be up to 24 characters Use any of the editing Line Feature buttons to insert appropriate spaces in the number being entered Remember to include any trunk number s needed to obtain an outside line Entering a URI Enter a Uniform Resource Indicator URI the same way you enter a name SIP URIs usually take the form employee name company com The only difference from entering a name is that your entry shows in all lowercase characters instead of uppercase and lowercase Use the Case Line Feature button to change the case if necessary When you enter a URI the Line Feature buttons below the URI field display several common characters symbols and text strings These items like com and org are there to help you enter URIs By selecting the corresponding Line Feature button you can place the character symbol or text string in your URI at the cursor position Thus you do not have to use the dialpad to enter each character If available the More softkey displays one or more additional screens of characters symbols or text strings from which to choose A URI can be up to 256 characters If you need help entering a URI see the URI Entry Example later in this chapter You can also assign text entry strings for example Get Messages to
86. r by name The telephone redisplays the Speed Dial Main screen 8 To exit the Speed Dial Application press the Phone Exit button 48 4610SW SIP IP Telephone Release 2 2 User Guide Deleting Call Log Entries Deleting Call Log Entries You can delete a single Call Log entry or all entries on a specific Call Log Deleting a Single Call Log Entry To delete a single Call Log entry 1 Access the Call Log Application by pressing the Log softkey The telephone displays the Missed Calls Main screen If the entry to be deleted is shown proceed to Step 3 If the entry to be deleted is not shown use the Page Left or Page Right buttons to scroll through the Missed Calls Log Alternately press the Outgo or InAns softkey for a different Call Log With the entry to be deleted displayed press the Line Feature button that corresponds to that entry The telephone displays the Detail screen for the selected entry Press the Delete softkey The prompt Press Delete again to confirm displays at the top of the screen Visually verify that you want to delete the Name and Number URI shown then choose one of the following options If you want to Then Cancel the deletion without Press Cancel removing this Call Log entry No deletion occurs and the telephone displays the Call Log Main screen Complete deleting this Call Press Delete Log entry The entry is removed and the remaining entries on this Call L
87. redisplays The top line displays the message Cannot access FTP server Select Retry If the connection is made review the messages in the previous row for a successful retrieval and proceed accordingly If the connection still cannot be made the server might be busy or not functioning Select Cancel to return to the Backup Restore Main screen and try the Restore procedure again later Optionally verify with your System Administrator that the Server IP Address is correct The top line displays the message Cannot obtain file Contact your System Administrator for instructions on how to proceed 2 If you want to return to the Backup Restore Main screen without retrieving or restoring the The retrieval or restoration of backup data is cancelled and any partially retrieved data is discarded The Backup Restore Main screen redisplays Note Your Telephone Administrator can turn off the ability to make changes to Speed Dial buttons In this case you can retrieve the backup file as normal However any changes you might have made to Speed Dial button data in that backup file are ignored 74 4610SW SIP IP Telephone Release 2 2 User Guide Backup Restore Options Setting a User ID Password and Other File Transfer Protocol Options Your System Administrator establishes certain parameters for each 4610SW SIP IP Telephone in your network Most parameters are established at the network server and apply to all telephones
88. s on the top display line Yes is the default setting for this option When the Display Call Timers option is set to No the telephone displays neither the Call Timer nor the Hold Timer The telephone still maintains call time data for Call Log purposes 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change if applicable Save this setting by pressing the Save softkey To restore the previous setting without changing it press the Cancel softkey The telephone displays the first Options Main screen Setting the Message Display Rate Although rare the call server can send messages to your telephone that are longer than the display area If this occurs the first and the second parts of the message display separately for a specific time interval The Message Display Rate can be either e Fast a two second display interval or e Slow a three second display interval which is the default for this option 1 To change this option press the corresponding Line Feature button 2 Press the Line Feature button for the next setting you want to change if applicable Save this setting by pressing the Save softkey To restore the previous setting without changing it press the Cancel softkey The telephone displays the first Options Main screen Issue 2 2 August 2005 63 4610SW SIP IP Telephone Options Setting Visual Alerting When this o
89. s or modifications not expressly approved by Avaya Inc could void the user s authority to operate this equipment Product Safety Standards This product complies with and conforms to the following international Product Safety standards as applicable Safety of Information Technology Equipment IEC 60950 3rd Edition or IEC 60950 1 1st Edition including all relevant national deviations as listed in Compliance with IEC for Electrical Equipment IECEE CB 96A Safety of Information Technology Equipment CAN CSA C22 2 No 60950 00 UL 60950 3rd Edition or CAN CSA C22 2 No 60950 1 03 UL 60950 1 Safety Requirements for Information Technology Equipment AS NZS 60950 2000 One or more of the following Mexican national standards as applicable NOM 001 SCFI 1993 NOM SCFI 016 1993 NOM 019 SCFI 1998 Electromagnetic Compatibility EMC Standards This product complies with and conforms to the following international EMC standards and all relevant national deviations Limits and Methods of Measurement of Radio Interference of Information Technology Equipment CISPR 22 1997 EN55022 1998 and AS NZS 3548 Information Technology Equipment Immunity Characteristics Limits and Methods of Measurement CISPR 24 1997 and EN55024 1998 including N Electrostatic Discharge ESD IEC 61000 4 2 N Radiated Immunity IEC 61000 4 3 Electrical Fast Transient IEC 61000 4 4 N Lightning Effects IEC 61000 4 5 Conducted Immunity IEC 61000 4 6
90. se one of the following options If you want to Review the next three calls Review the last three calls Review outgoing calls you made Review calls you received and answered Review missed calls Delete one or all entries from a log See detailed information about a call Return to the Call Log Main screen from a Detail screen Call a party listed on a log Then Press the Page Right button Press the Page Left button Press the Outgo softkey Press the InAns softkey Press the Missed softkey For information about deleting entries see the section in this chapter titled Deleting Call Log Entries Press the Line Feature button to the left or right of that entry Press the Return softkey Press the Line Feature button to the left or right of that entry On the Detail screen press the Call softkey The Call Log displays incoming telephone numbers URIs as they are received from the call server The Call Log displays outgoing telephone numbers URIs as you dial them or as they are stored in the Speed Dial Application 46 4610SW SIP IP Telephone Release 2 2 User Guide Adding a Call Log Entry to a Speed Dial Button Adding a Call Log Entry to a Speed Dial Button To add a Call Log entry to a Speed Dial button 1 Access the Call Log Application by pressing the Log softkey The telephone displays the Missed Calls Main screen If the party for whom you want to create a Speed Dial button is listed on
91. shed version of this documentation unless such modifications additions or deletions were performed by Avaya Customer and or End User agree to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by the Customer or End User How to Get Help For additional support telephone numbers go to the Avaya support Web site http www avaya com support If you are Within the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the appropriate link for the type of support that you need Outside the United States click the Escalation Contacts link that is located under the Support Tools heading Then click the International Services link that includes telephone numbers for the international Centers of Excellence Providing Telecommunications Security Telecommunications security of voice data and or video communications is the prevention of any type of intrusion to that is either unauthorized or malicious access to or use of your company s telecommunications equipment by some party Your company s telecommunications equipment includes both this Avaya product and any other voice data video equipment that could be accessed via this Avaya product that is networked equipment
92. sor one position to the right and displays the first alphabetic character associated with that key Repeat this key press entry process to complete the text field You can also use the Bksp or Space softkeys to delete the character to the left of the cursor or to insert a space respectively When the Mode softkey displays Num the telephone recognizes a key press as a number or a typographic character like or The cursor then advances one position to the right When the Mode softkey displays Symbol use the Line Feature buttons to select the desired symbol Use either the More softkey to access additional pages of symbols or the Page Right or Page Left buttons on the telephone When you select a symbol the telephone automatically inserts it to the right of the last character in that field After insertion the telephone automatically returns to the alpha mode Issue 2 2 August 2005 55 Using the Web Access Application Adding a Speed Dial Button for a Web Site Telephone Number or URI Some Web sites might include the ability to pass names and associated telephone numbers to the telephone In such cases applicable Web pages display an AddToSD softkey as provided by the Web site author 1 Press the AddToSD softkey The Speed Dial Field Selection screen displays the prompt Select field to change Note For information on entering data on this screen see Entering Data on Speed Dial Screens in Chapter 3 Using the Speed
93. ss Application 51 Using Your 4610SW SIP IP Telephone 23 V ViewingaCalllog 46 Viewing the Network Audio Quality 67 Visual Alerting Setting 64 Voice Mail Message Retrieving a 33 Voice Message Light 15 Volume Control buttons 16 94 4610SW SIP IP Telephone Release 2 2 User Guide W Web Access Application Calling a party from the Troubleshooting ss Using the i eos uoo mmm x Ee Web Access Authentication 52 Web Pages Entering Characters Using the Dialpad Entering Text on Navigating Web Site Telephone Number or URI Adding a Speed Dial Button for 56
94. sted facilitating dialing of frequently called numbers URIs All calls made to or from your telephone are added to one of three Call Logs Outgoing Calls Incoming Answered Calls and Missed unanswered Calls The Missed Call Log shows automatically whenever you access the Call Log Application but you can quickly access a different log if desired Each log has a main screen which lists the calls in newest to oldest chronological order and a details screen The main screens provide the name and the number URI of the calling or called party if available The main screens also provide a time for the current date or date for calls prior to the current date The details screen provides this information in a wider format shows what type of call it was and provides you with additional actions Issue 2 2 August 2005 45 Using the Call Log Application Each Call Log can contain a maximum of 15 entries When a log contains more than three entries Page Right and Page Left buttons help you scroll through the log three entries at a time Calls are listed in order from top to bottom the most recent call first Viewing a Call Log To view a Call Log 1 Access the Call Log Application by pressing the Log softkey The Missed Call Log Main screen displays the Caller name number or URI as applicable and time date of the first three unanswered calls Note All Call Log screens have the same fields characteristics and softkeys 2 Choo
95. support the automatic retrieval feature your telephone automatically stores changes you make to Line Feature buttons and other settings For information see Backup Restore Options in Chapter 6 Issue 2 2 August 2005 21 Introducing Your 4610SW SIP IP Telephone 22 4610SW SIP IP Telephone Release 2 2 User Guide Chapter 2 Using Your 4610SW SIP IP Telephone Introduction This chapter describes how to make calls receive calls retrieve voice mail messages and log off your 4610SW SIP IP Telephone This chapter also covers the telephone Line Feature buttons that assist in call handling Session Appearances What is referred to as a call appearance for an IP telephone is called a session appearance for a SIP IP telephone In the Phone Application both session appearance lines and administered Feature buttons take up half the display width The half width display area allows more Line Feature buttons per screen With half width session appearances use only the Line Feature buttons on the appropriate left or right side of the button to select that session appearance Any call associated messages for that session appearance show on the top display line Depending on how your telephone is administered you might have some blank Line Feature button labels Pressing a Line Feature button associated with a blank button label has no effect Making Calls You have several ways of making calls You can e liftthe handset activate a hea
96. t apply Other features that result from customizing might not be described here For this reason contact your System Administrator for specific information about your Web Access Application before proceeding Because customizing might affect the flow of Web related activity this chapter describes only the primary Web screen types Issue 2 2 August2005 51 Using the Web Access Application Web Access Authentication Depending on how your Web Access Application is administered you might have to provide identification before gaining access to Web pages If you do not know your user ID or password contact your System Administrator for assistance 1 If the telephone displays the Web Authentication input screen after you select the Web softkey use the dialpad to enter your user ID or name Note For information about using the dialpad to enter text see the section in this chapter titled Using the Dialpad to Enter Characters 2 Press the Line Feature button to the left of the Password field and enter your password 3 Choose one of the following options If you want to Then Authenticate the ID Press the Submit softkey and password When your ID and password are authenticated the telephone displays the next page If your ID or password cannot be authenticated the top line displays appropriate error messages Exit the Web Access Press the Cancel or Back softkey Application without The telephone displays the previous applic
97. t equipped terminal equipment described in this document complies with Paragraph 68 316 of the FCC Rules and Regulations defining Hearing Aid Compatibility and is deemed compatible with hearing aids Copies of SDoCs signed by the Responsible Party in the U S can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support All Avaya media servers and media gateways are compliant with FCC Part 68 but many have been registered with the FCC before the SDoC process was available A list of all Avaya registered products may be found at http www part68 org by conducting a search using Avaya as manufacturer European Union Declarations of Conformity CE Avaya Inc declares that the equipment specified in this document bearing the CE Conformit Europe nne mark conforms to the European Union Radio and Telecommunications Terminal Equipment Directive 1999 5 EC including the Electromagnetic Compatibility Directive 89 336 EEC and Low Voltage Directive 73 23 EEC This equipment has been certified to meet CTR3 Basic Rate Interface BRI and CTR4 Primary Rate Interface PRI and subsets thereof in CTR12 and CTR13 as applicable Copies of these Declarations of Conformity DoCs can be obtained by contacting your local sales representative and are available on the following Web site http www avaya com support Japan This is a Class B product based on t
98. t to unregister the telephone is sent to the server The telephone is now in a logged off state and displays Ext Issue 2 2 August 2005 33 Using Your 4610SW SIP IP Telephone Logging On to the Telephone To log on to the telephone after a logoff 1 Using the dial pad enter your Extension number then press Pound The telephone prompts for entry of your password 2 Using the dial pad enter your Password then press the key The 4610SW is now ready for use Note You can log on to more than one SIP IP telephone at a time The call server usually offers incoming calls to the telephone to which you most recently logged on 34 4610SW SIP IP Telephone Release 2 2 User Guide Chapter 3 Using the Speed Dial Application Introduction This chapter describes how to add update and delete a Speed Dial button label Up to 48 Speed Dial buttons are allowed each containing a name and corresponding telephone number or Uniform Resource Identifier URI Entering Data on Speed Dial Screens Review this section if you are unfamiliar with entering data with a telephone dialpad or with using softkeys for editing functions Using the Dialpad to Enter Characters Use the dialpad keys O through 9 and to enter characters in a Name Number or URI field To select a field press the Line Feature button on either side of the field to which you want to move Entering a Name When entering a name the first press of a d
99. ter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 Change the Press the Line Feature button next to the Number field telephone number The Speed Dial Number Entry screen displays the prompt Use dialpad to enter Number Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The Number field allows up to 24 characters For more information see Entering a Number on page 36 Change the URI Press the URI softkey The Speed Dial URI Entry screen displays the prompt Use dialpad to enter URI Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The URI field allows up to 256 characters For more information see Entering a URI on page 36 6 Press the Done softkey The telephone displays the Speed Dial Field Selection screen Note Pressing Delete while in the Name or Number field deletes the entire Speed Dial label as covered in Deleting a Speed Dial Button Label Alternately pressing Cancel at any time returns you to the Speed Dial Main screen without updating the label 42 4610SW SIP IP Telephone Release 2 2 User Guide Deleting a Speed Dial Button
100. the Missed Calls Log proceed to Step 3 If the Missed Call Log does not list the party you want press the Outgo or InAns softkey for a different Call Log The telephone displays the Outgoing or Incoming Answered Call Log Main screen as applicable Press the Line Feature button to the left of the party for which you want to create a Speed Dial button The telephone displays the Detail screen for that entry If the AddToSD softkey is not shown your Telephone Administrator might have blocked changes to Speed Dial buttons Or the maximum number 48 of Speed Dial buttons have labels In the latter case you cannot add a new entry until you remove an existing entry Press the AddToSD softkey The Speed Dial Field Selection screen displays the prompt Select field to change Note For more information on this screen see Entering Data on Speed Dial Screens Choose one of the following options If you want to Then Change the name Press the Line Feature button next to the Name field The Speed Dial Name Entry screen displays the prompt Use dialpad to enter Name Use the Left Arrow softkey or the Right Arrow softkey to move the cursor to the right of the character s to be changed Press the Backspace button to remove the character s and reenter the character s The Name field allows up to 13 characters For more information see Entering a Name on page 35 1 of 2 Issue 2 2 August 2005 47 Using
101. ting to which you want to change is not shown use the Page Right indicator to move to the second screen 3 Press the Line Feature button on either side of the desired setting The Current setting on the first screen changes to your selected setting 78 4610SW SIP IP Telephone Release 2 2 User Guide Changing the Transfer Type 4 To save your selection select Save To restore the original setting without changing it select Cancel The third Options Main screen redisplays Changing the Transfer Type The 4610SW SIP IP Telephone allows two types of transfers Attended When transferring a call you can optionally announce the call to the transfer recipient Unattended You dial the number of the transfer recipient The call transfers automatically without an announcement or further intervention on your part 1 Select Transfer Type from the fourth Options Main screen The telephone displays the Transfer Type Options screen with the current setting The prompt Select transfer type appears on the top display line 2 To change the current setting press the Line Feature button that corresponds to the desired Transfer Type 3 Save this setting by pressing the Save softkey To restore the previous setting without making a change press the Cancel softkey The telephone displays the fourth Options Main screen Issue 2 2 August 2005 79 4610SW SIP IP Telephone Options 80 4610SW SIP IP Telephone Release 2 2 User Guide
102. tton The icon on the current line changes to the Soft Hold Wa icon 2 Press the Line Feature button of the held call 3 Press the Conference button again All parties are now connected Dropping the last person added to the call Press the Drop TD button The last party connected to the conference call is dropped from the call Hold The Hold feature puts a call on hold until you retrieve it Placing a call on hold Press the Hold button That line changes to white text with a dark gray background and shows the Hold 9 5 icon gt Retrieving the held call Press the Line Feature button on which the call is being held or press the Hold button The call is now active Mute During an active call the Mute feature prevents the party with whom you are speaking from hearing you In most situations you use this feature in conjunction with the Speaker but you can hold an offline conversation at any time during a call Preventing the other person on the line from hearing you 1 Press the Mute C 75 button The other party cannot hear you The indicator next to the Mute button lights when Mute is active 2 To reinstate two way conversation press the Mute TD button again 30 4610SW SIP IP Telephone Release 2 2 User Guide Call Handling Features Speaker You can use the two way built in Speaker to place and answer calls without lifting the handset Note The Speaker feature can b
103. ttons to adjust the ringer volume as discussed in 4610SW SIP IP Telephone Button Feature Descriptions Status Screen Viewing Options Two Status Main screens provide views of telephone and system information You usually do not need to view this information However if problems occur your System Administrator might ask you to report certain values from any status screen Note Status screen data can be viewed but cannot be changed 1 Select View IP Settings from the Options Main screen accessed by pressing the Options button The telephone displays the View Status Main screen 1 This screen provides options to view IP Addresses the quality of service or interfaces Issue 2 2 August 2005 65 4610SW SIP IP Telephone Options 2 To select any option on this screen press the Line Feature button on either side of that option Use the Page Right or Page Left Indicator buttons to scroll from one screen to another as applicable The telephone displays the View Status Main screen 2 This screen provides access to additional settings and telephone information 3 To select any option on this screen press the Line Feature button on either side of that option To view additional screen s use the Page Right or Page Left Indicator buttons to scroll from one page to another as applicable 4 To return to the first Options Main screen from any status screen press the Return softkey Note Each option is described in the follo
104. turn off the Redial feature or can restrict your telephone to dial only the last number dialed If the Redial feature is turned off pressing the Redial button generates an error tone If the Redial feature is restricted to only the last number dialed follow the instructions for redialing the last number called Redialing the last number called Press the Redial Feature button The last number or URI dialed is automatically redialed Redialing using a list of the last three numbers called 1 Press the Redial Feature button The Redial screen displays the last three unique numbers or URIs dialed and the prompt Select number to dial appears on the top display line 2 Press the Line Feature button associated with the number you want to redial If the call can be dialed the telephone displays the Phone screen The selected number dials automatically If the selected number cannot be dialed for example if all call appearance lines are currently on Hold all Redial entries are disabled If you press a number for redialing while in this state an error beep tone sounds and no further action occurs 3 Proceed with the call A Call Log entry is created for this call 26 4610SW SIP IP Telephone Release 2 2 User Guide Making Calls Speed Dialing a party Automatic dialing of stored numbers or URIs is the most common method of automatic dialing You can set up Speed Dial buttons and select the party you want to call by pr
105. u to set the Redial option set the Phone screen display upon answering or calling options set the display of Call Timers set the rate at which messages display across the top of the screen set Visual Alerting flashing message light on incoming calls and disable or enable the Call Log View IP Settings provides access to the View Status Main screen 1 from which you may view IP Address information status quality of service audio and signaling status and interfaces status and the View Status Main screen 2 from which you may view miscellaneous telephone status data Network Audio Quality provides access to the Audio Status screen 1 on which you can troubleshoot received coding packet loss and packetization delay and the Audio Status screen 2 on which you can troubleshoot network delay and audio quality Note that this option is available only when you are on a call e The three options categories the second Options Main screen displays are Contrast Control provides access to the Contrast Option screen on which you adjust the 4610SW display area contrast Feature Button Labeling allows you to customize a label on a Feature button if desired Log off allows you to log the telephone off for privacy and security purposes e The three options on the third Options Main screen are Backup Restore provides access to the Backup Restore Main screen You can then set automatic data backups restore the previous bac
106. umber or URI deep A A A dnm d 56 Deleting a Speed Dial Button Label 43 Alternate Language Selecting an 17 Deleting Call Log Entries 49 Application Options 61 Dialing Application Screens Navigating 17 Automatic occ oo do ca odio di 25 Applications for 4610SW SIP IP Telephone 19 Calling a Party from the Call Log 27 Authentication for Web Access 52 Calling a Party from the Web Access Application 28 Automatic Backup Option Setting the 72 Manual LLL 24 Automatic Backup Retrieval Feature 21 Redialing 0 eee ee ee ee 26 Automatic Dialing 25 using a Speed Dial button ss 27 Dialpad Entering Characters Using the 35 B Disabling the Call Log 50 64 Display Area and Lights Testing 85 Backup File Retrieving and Restoring Data from 73 Display Contrast Changing the 67 Backup Restore Options el Display description a oaoa a a 15 Backup Restore Settings Saved During 72 Display Icons Interpreting 85 Basic Troubleshooting Chart 86 Documentation Related 11 Issue 2 2 August 2005 91 Index Drop Dutton s x oon mom RR aa mm 16 Dropping the last person added to the call during Conference 5 o ui bos wl R wy Xe eoe s 30 E Editing During or After D
107. umeric Press the Mode softkey until that softkey displays Num then use character s the dialpad to select the appropriate number s Place a symbolin Press the Mode softkey until that softkey displays Symbol If the the text entry field desired symbol is not shown press the More softkey to view additional symbols To insert a symbol press the Line Feature button to the right left of the desired symbol as appropriate 2 of 2 Using the Dialpad to Enter Characters Use the dialpad keys 0 through 9 and to enter characters in a text entry field line When entering a name or other alphabetic text the first dialpad key press displays the first alphabetic character associated with that key The character appears to the right of the current cursor position This character is shown in the same case as the alpha softkey The cursor does not move A subsequent press of the same key replaces the character shown with the next alphabetic character assigned to that key You can use the and keys to display those symbols even in alpha and ALPHA mode For example when the Mode softkey displays ALPHA or alpha pressing 2 produces the letter A or a depending on which alphabetic mode is active Quickly pressing 2 again replaces the A with a B or b pressing it again replaces the B with a C or c Pressing the same key again replaces the C with an A or a and so on Pressing a different key moves the cur
108. und key The telephone is now ready for use Note You can log on to more than one SIP IP telephone at a time The call server usually offers incoming calls to the last telephone to which you logged on 70 4610SW SIP IP Telephone Release 2 2 User Guide Backup Restore Options Backup Restore Options The backup and restore options provide a way to e Back up your options preference settings your Speed Dial button labels names and numbers and Feature button labels This occurs automatically whenever you save a change to any one of those settings or buttons Automatic backup protects this data against system failure by providing a way to restore your backup file of active settings and button labels e Restore options settings Speed Dial button labels names and numbers and Feature button labels following a telephone failure or replacement e Establish or modify File Transfer Protocol FTP settings FTP settings include the network server address directory path for saving backed up data and a user ID and password for server access through your telephone e Verify whether an automatic backup has occurred Because each telephone system has unique characteristics and settings modifying the Backup Restore options usually require assistance For example it is unlikely that you know the specific Server IP Address to enter when setting up FTP parameters without consulting your System Administrator To verify or change any o
109. ursor in the Name field and with the prompt Use dialpad to enter Name Note For assistance with entering information on this screen see the previous section titled Entering Data on Speed Dial Screens 3 Use the dialpad to enter the name of the person being added to a Speed Dial button Use up to 13 characters or press Cancel to return to the Speed Dial Main screen without adding a name 4 After completing the Name field press the Done softkey The Speed Dial Field Selection screen displays the prompt Use dialpad to enter Number The cursor is positioned at the start of the Number field 5 Choose one of the following options If you want to Then Add a telephone number Use the dialpad to enter the number of the person for whom you are establishing a Speed Dial button For more information see Entering a Number on page 36 Add a URI Press the URI softkey The Speed Dial URI Entry screen displays the prompt Use dialpad to enter URI Use the dialpad to enter the URI of the person for whom you are establishing a Speed Dial button If you are not familiar with entering characters or using symbols see Entering a URI on page 36 6 Press the Done softkey The telephone displays the Speed Dial Field Selection screen 40 4610SW SIP IP Telephone Release 2 2 User Guide Updating Speed Dial Button Labels 7 Verify that the name and number URI entered in Steps 3 and 5 are correct 8 To change an entry
110. utton 6 Apostrophe 44 h Case softkey 2 to change the h to uppercase 2 a 777 r 2 a 38 4610SW SIP IP Telephone Release 2 2 User Guide Entering Data on Speed Dial Screens URI Entry Example To add a Speed Dial button for the URI tsmith web com press the following dialpad buttons and select the Line Feature buttons and softkeys indicated Note If you or your administrator have relabeled the Line Feature buttons your Line Feature button array can differ from those in the example Use the appropriate counterparts on your display 8 T 7777 s 6 m 444 i 8 t 44 h Line Feature button 5 if the symbol is not shown press the More softkey as applicable to locate this symbol 9 w 33 e 22 b Line Feature button 10 com If you do not see a com Line Feature Button press the More softkey as applicable to locate this symbol Issue 2 2 August 2005 39 Using the Speed Dial Application Adding a Speed Dial Button To add a Speed Dial button 1 Access the Speed Dial Application by pressing the SpDial softkey The telephone displays the Speed Dial Main screen Note Your Telephone Administrator can turn off the ability to make changes to the Speed Dial buttons If this is the case you are not shown softkeys labeled Add Edit or Delete and you cannot perform any of those actions 2 Press the Add softkey The telephone displays the Speed Dial Name Entry screen with a c
111. ving a Voice Mail Message 33 Retrieving and Restoring Data from a Backup File 73 Ringer Tones Interpreting 83 S Sending a call to another telephone Attended Transfer ls 32 Session Call Appearances 23 Session Appearances 23 Setting a User ID Password and Other FTP Options 75 Setting the Automatic Backup Option 72 Setting the Display Call Timers Option 63 Setting the Message Display Rate 63 Setting the Phone Screen on Answer Option 62 Setting the Phone Screen on Calling Option 62 Setting the Redial Option 61 Setting Visual Alerting 64 SOffKGyS o o ul voL dc o x PE a 15 18 Index Speaker Changing from the handset or headset to the Sp aker co 6 o9 od 9 how aw 31 Changing from the Speaker to the handset or headset 4 3 4x d e 4 AUR Red 31 Ending a call while the Speaker is active 31 Turning the Speaker off during a call 31 Turning the Speaker on during a call 31 Speaker button l l s s 15 Speaker feature 31 Speaker LED Indicator 15 Speed Dial Application 19 Troubleshooting 88 Using th uc orm o eo eos 35 Speed Dial Button Addinga 40 AddingaCallLogEntrytoa 47 Adding for a Web Site
112. wing subsections Viewing IP Address Status IP Internet Protocol address information encompasses two screens and identifies certain components and connections IP Address information includes e the location address of your telephone on your telephone system SIP Registrar e the location and port connection of the SIP Proxy Server itself e the call routing and mask addresses and e the identification of the File Server with which your telephone interacts This information is technical in nature However your System Administrator might need this information to track questions about or problems with telephone functions or connections Viewing Quality of Service QoS Status QoS refers to several mechanisms used to improve audio quality over the network Viewing Interface Status Your telephone interacts with several system hardware devices and system software This screen provides information about three of the main interfaces 66 4610SW SIP IP Telephone Release 2 2 User Guide Viewing the Network Audio Quality Viewing Miscellaneous Status Five miscellaneous status screens provide additional information about your telephone and its connections such as the model serial number and MAC address Viewing the Network Audio Quality If you experience poor audio quality during a call the problem is likely with your network Your LAN Administrator might ask you to display these screens to diagnose or troubleshoot audio
113. y kk Cl o Four softkeys TD appear directly below the display area Softkeys provide access to the other 4610SW applications In an application softkeys perform application specific functions like add save edit delete or cancel The labels above the softkeys reflect their function relative only to that specific screen 18 4610SW SIP IP Telephone Release 2 2 User Guide 4610SW SIP IP Telephone Applications 4610SW SIP IP Telephone Applications Your 4610SW SIP IP Telephone provides four applications e Phone e Speed Dial e Call Log and e Web Access Additionally use the Options function to define settings personalize your telephone and troubleshoot certain functions All applications appear in the display area accessed by the softkeys appearing below the display A brief description of each application follows Phone Application The Phone Application is the primary application Use this application to make and receive calls Also use this application to perform call handling operations like conference calls or transferring calls to another telephone Chapter 2 Using Your 4610SW SIP IP Telephone provides information on using the Phone Application Speed Dial Application The Speed Dial Application provides access to Speed Dial buttons which facilitate automatic dialing Use this application to e set up buttons for speed dialing e update Speed Dial button labels or e remove the label from a Spe
114. your telephone Each log can have up to 15 calls Note You or your Telephone Administrator can disable the Call Log Application If the Call Log Application is unavailable selecting the Log softkey generates an error tone 1 To call a party listed in the Call Log press the Log softkey at the bottom of the display area The first three missed calls display a name and number URI The prompt Select entry for details appears at the top of the display area 2 If the party you want to call is in a different Call Log press the softkey that represents either the Outgo or InAns Call Log The display area shows the selected Call Log Issue 2 2 August 2005 27 Using Your 4610SW SIP IP Telephone 3 If the party you want to call is shown proceed to Step 4 If the party you want to call is not shown press the Page Right 5 gt button to see the next page of entries Continue until you find the number party you want You can also press the Page Left Gj button to display the preceding page of entries 4 Press the Line Feature button associated with the name number or name URI of the person you want to call The display areas shows the associated Call Detail screen 5 Select Call The telephone goes off hook and the number is dialed If the Phone Screen on Calling option is Yes the telephone displays the Phone screen For more information on setting this option see Setting the Phone Screen on Calling Option A Call L

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