Home

3600 Series - IP Office Info

1. e NETWORK Connects to wired Ethernet LAN The AVPP auto negotiates to the type of port on the Ethernet switch and supports 10Base T 100Base T full duplex and half duplex port types e ERROR LED Lit when the system has detected an error e STATUS LED s Indicate system error messages and status e 1 heartbeat indicates gateway is running e 2 if active calls e 3 4 5 currently unused e PWR Power jack for connection to the AC adapter supplying power to the system Only use the Avaya provided Class II AC Adapter with output 24VDC 1A 3600 Series Phone Installation Page 18 IP Office 15 601082 Issue 06a 21 February 2014 3600 Overview System Components 1 3 7 Handset Administration Tool This tool allows configuration of handsets It allows configuration of individual handset settings either by setting each option individually and thorough application of pre configured templates It can also be used to directly upgrade phones through the charging cradle rather than needing to using TFTP Refer to Avaya 3641 3645 Wireless IP Telephones Handset Administration Tool Installation Configuration and Administration manual The tool can be downloaded from the Avaya support website https support avaya com downloads download details action contentId C201291794796550 1 amp productiId P0258 1 4 Important Information Safety Information Follow these general precautions when installing phone equipment e Never install
2. AVAYA IP Office 3600 Series Phone Installation 15 601082 Issue 06a 21 February 2014 2014 AVAYA All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes For full support please see the complete document Avaya Support Notices for Hardware Documentation document number 03 600759 For full support please see the complete document Avaya Support Notices for Software Documentation document number 03 600758 To locate this document on our website simply go to http www avaya com support and search for the document number in the search box Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents serv
3. 21 February 2014 3 Installation This section covers an installation where an optional AVPP is included in order to perform quality of service control for the 3600 Series phones This is the installation that must be used if the site includes any 3616 3620 or 3626 phones Avaya Voice Priority IP Office Processor Control Unit a A IP Office Manager 3600 Series Phones 3616 3620 3626 3641 3645 DHCP Server Optional View Compatible Wireless Access Point 3600 Series Phone Installation Page 26 IP Office 15 601082 Issue 06a 21 February 2014 Installation 3 1 Required Software Both the AVPP if being used and the 3600 Series phones require the correct version of software to operate correctly with the IP Office They load this software during power up using a TFTP transfer from a TFTP server on the LAN Do not proceed with installation until you have obtain the necessary software for the AVPP and 3600 Series phones 1 IP Office Manager A PC on which the IP Office Manager application can run is required This can either be a customer PC or an installers PC for the duration of installation The PC should also provide a serial port for connection to the AVPP for its initial configuration 2 TFTP Server Software A PC with a fixed IP address and running TFTP server software is required While the IP Office Manager application can act as a TFTP server it is not supported for 3600 Series phone and AVPP installation 3
4. AVPP Software For 3641 3645 phones the minimum AVPP software level is 17x 028 Note that if deploying 3641 3645 phones to an existing AVPP network it is still be necessary to download and update the AVPP software See https support avaya com downloads download details action contentId C2009101217368884076 amp productId P0258 4 3600 Series Phone Software The H323 Release 3 117 058 software for 3600 Series wireless phones is available from the Avaya support website See https support avaya com downloads download details action contentId C2013117117413380_7 amp productId P0853 Load the latest version of the Avaya 3641 3645 Wireless IP Telephone software onto the TFTP Server The following files should be present 1 sink_cfg cfg 2 pi1400cc bin 3 pd14odcc bin 4 pd14shim bin 5 pd14udcc bin 6 pd14ccc bin 5 Handset Administration Tool This tool allows configuration and upgrading of phones using a PC connected to the phone s charging cradle See https support avaya com downloads download details action contentId C201291794796550_ 1 amp productId P0258 3600 Series Phone Installation Page 27 IP Office 15 601082 Issue 06a 21 February 2014 3 2 TFTP Server Installation A TFTP server is required to update the software in both the AVPP and in the 3600 Series phones Whilst the IP Office Manager application can provide basic TFTP support it is not supported for AVPP units and 3600 Series phones Any third party TFTP ap
5. Document History INGOXS eeaeee tee eases aha ahaa Seriee a nme gaes es ESS 3600 Series Phone Installation IP Office Contents Page 5 15 601082 Issue 06a 21 February 2014 Chapter 1 3600 Overview 3600 Series Phone Installation IP Office 15 601082 Issue 06a 21 February 2014 3600 Overview 1 3600 Overview This manual provide installation notes for the installation of Avaya 3600 Series telephones with an IP Office system 3600 Series phones are wireless IP telephones There are two types of installation supported for the 3600 Series telephones e Installation with an Avaya Voice Priority Processor AVPP This type of installation must be used for sites including any 3616 3620 or 3626 telephones In this installation information from the 3600 Series phones is routed to IP Office via an Avaya Voice Priority Processor AVPP The AVPP provides a Quality of Service QoS mechanism that gives preference to voice packets on the wireless medium Avaya Voice Priority IP Office Processor Control Unit m IP Office Manager 3600 Series Phones EEE 3616 3620 3626 3641 3645 DHCP Server Optional View Compatible Wireless Access Point e Installation with WMM or CCXv4 Access Points This type of installation can be used if the site only includes 3641 or 3645 telephones In this type of installation QoS is achieved by using access points that support either WMM or CCXv4 IP Office Oo CO 3600 Serie
6. e No dashes spaces or punctuation marks alphanumeric only 3 Select Set Password or press S 3600 Series Phone Installation Page 66 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the AVPP Menus 4 5 6 System Status Information about system alarms and network status are displayed on various screens which can be accessed via the System Status menu 1 From the AVPP main menu select System Status A screen similar to the following is displayed System Status Menu Hostname SUPU2_ 1 Address 16 8 6 61 Error Status Network Status Software Versions Gatekeeper Database Enter Select ESC Exit Use Arrow Keys to Move Cursor 2 The screen displays e Error Status 685 Displays alarm and error message information e Network Status 69 gt Displays information about the Ethernet network to which the AVPP is connected e Software Versions 715 Lists the software version for the Avaya component e Gatekeeper Database Not used 3 Options on the System Status menu provide a window into the real time operation of the components of the system Use this data to determine system function and to troubleshoot areas that may be experiencing problems 3600 Series Phone Installation Page 67 IP Office 15 601082 Issue 06a 21 February 2014 4 5 7 Error Status The Error Status screen displays any alarms that indicate some system malfunction Some of these alarms are easily remedied and
7. 3600 Series Phone Installation Page 38 IP Office 15 601082 Issue 06a 21 February 2014 Installation Phone Installation 3 5 2 3 Phone Registration Messages As part of phone registration the phone will be requested by the IP Office to enter a extension number and password The password requested matches the IP Office user Login Code The following messages may be displayed as part of that process isplay 56789 Ext XXX OK New Password OK Extension Error Password Error to continue Extension in use to continue to Retry to Restart 3600 Series Phone Installation IP Office Possible Cause and Action Cause and Action Gal ed phone has located and authenticated and associated with at least one access point Not shown for WMM installations The phone is either configured for static IP or if configured for DHCP has started DHCP discovery If DHCP is configured a DHCP response was received which contains a good DNS server configuration Used for AVPP installations only Not shown for WMM or CCX installations Indicates one of the following possibilities e Static IP configuration e AVPP address found in DHCP response e AVPP address found via DNS lookup the link to the AVPP Several conditions new phone Extension Error Password Error and Extension in use can result in the wireless phone asking the user for a new extension and password The entry process is descr
8. Documentation Software or hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Virtualization Each vAppliance will have its own ordering code Note that each instance of a vAppliance must be separately ordered If the end user customer or Avaya channel partner would like to install two of the same type of vAppliances then two vAppliances of that type must be ordered Each Product has its own ordering code Note that each instance of a Product must be separately licensed and ordered Instance means one unique copy of the Software For example if the end user customer or Avaya channel partner would like to install two instances of the same type of Products then two Products of that type must be ordered Third Party Components Third Party Components mean certai
9. Fast Secure Roaming FSR mechanism uses a combination of standards based and proprietary security components including Cisco Client Key Management CCKM LEAP authentication Michael message integrity check MIC and Temporal Key Integrity Protocol TKIP FSR provides strong security measures for authentication privacy and data integrity on Cisco access points e WPA and WPA2 Personal WPA_PSK WPA PSK2 The handset supports WPA and WPA2 Personal as defined by the Wi Fi Alliance WPA2 which is based on the 802 11i standard provides government grade security by implementing the Advanced Encryption Standard AES algorithm WPA which is based on a draft version of the 802 11i standard before it was ratified uses Temporal Key Integrity Protocol TKIP encryption The Personal version uses an authentication technique called Pre Shared Key PSK that allows the use of manually entered keys to initiate security e WPA2 Enterprise The 3641 and 3645 phones supports WPA2 Enterprise as defined by the Wi Fi Alliance WPA2 which is based on the 802 11i standard provides government grade security by implementing the Advanced Encryption Standard AES algorithm The Enterprise version of WPA2 uses 802 1X authentication which is a port based network access control mechanism using dynamic encryption keys to protect data privacy Two 802 1X authentication methods are supported on the Wireless IP Telephone EAPFAST and PEAPvO MSCHAPv2 Both of these methods requ
10. IP address settings automatically puts the AVPP into Maintenance Lock The AVPP must be reset in order to set the configuration options 10 Press Esc You will be prompted to reset the AVPP At the reset prompt press Y Yes 11 The AVPP restarts Following the restart the AVPP menus can be accessed using Telnet 60 to complete configuration to match the wireless network 3600 Series Phone Installation Page 31 IP Office 15 601082 Issue 06a 21 February 2014 3 4 2 IP Office AVPP Setup This process is used to add the network location of the AVPP unit to the IP Office configuration 1 Start IP Office Manager and receive the configuration from the IP Office control unit 2 gt J 2 Click on System 3 Select the System tab 4 Set the AVPP IP Address to match the static IP address of the AVPP unit e If the IP Office is being used for DHCP support of the 3600 Series phones set the TFTP Server IP Address to match the IP address of the TFTP server from which the 3600 Series handsets should get their software e If otherwise the location of the TFTP server for the 3600 Series phones should be set through the DHCP server or through the configuration of the handsets if using static IP configuration 5 Click OK Click al or select File Save Configuration to send the updated configuration back to the IP Office control unit Click OK 3600 Series Phone Installation Page 32 IP Office 15 601082 Issue 06a 21 February 2014 Installation AV
11. Start IP Office Manager and receive the configuration from the IP Office control unit 2 j 2 Click on System 3 Select the LAN1 tab 4 Select the VoIP sub tab 5 To allow 3600 series phones to auto register check that the options H323 Auto create Extn and Auto create User options are enabled 6 If any changes are made click OK Click al or select File Save Configuration to send the updated configuration back to the IP Office control unit 7 Click OK 3600 Series Phone Installation Page 35 IP Office 15 601082 Issue 06a 21 February 2014 3 5 2 Phone Registration At this stage it should be possible to register the phones with the access points and then to the IP Office system The following processes cover manual configuration and registration through the administration menu of each individual phone It is strongly recommended that if installing several phones the Handset Administration Tool 19 is used 3 5 2 1 3616 3620 3626 Registration Use the following process to register 3616 3620 and 3626 phones 1 2 5 6 8 Set the phone into administration mode a With the phone powered off simultaneously press and hold the Start Call and End Call buttons b After hearing two beeps release the Start Call button then release the End Call button c If an administration password has been set it must be entered to display the Admin menu If no password is set the Admin menu is displayed d To scroll through the
12. TFTP server address Multiple addresses can be entered with each address separated by a comma and no spaces Microsoft DHCP servers only support dot decimal IP addresses then a DNS lookup of SLNKSVP2 if the DHCP options 6 DNS Server and 15 Domain Name are configured OAI Gateway The IP address of the OAI Gateway is one is installed Avaya Specific Options Sets the IP address of the H323 Gatekeeper MCIPADD xxx xxx xxx xxx MCPORT 1719 e MCIPADD xx xxx xxx xxx is the H323 Gatekeeper Callserver address Normally this is the IP Office Unit s LAN1 address e MCPORT 1719 is the RAS port address for initiating phone registration rs The IP address of the master AVPP The wireless phone will try the following in order the DHCP option 151 3600 Series Phone Installation Page 29 IP Office 15 601082 Issue 06a 21 February 2014 3 4 AVPP Installation Materials Required The following equipment must be provided by the customer 1 Power Outlet Must accept the Avaya provided AC adapter 2 Backboard space The AVPP is designed to be wall mounted to 34 plywood securely screwed to the wall The AVPP measures approximately 4 x 12 5 x 7 inches and weighs about five pounds The unit can be wall mounted vertically or horizontally over 34 plywood e Alternate Mounting The AVPP can also be rack mounted using a rack mount kit sold separately 3 Screws Required to mount the AVPP to the wall Four 8 34 panhead woo
13. click on the matching row to display a form through which you can select the required action and enter the required data for the selection action 5 Click OK to save the button settings 6 Click OK to save the user settings 7 Select and repeat for any other users requiring button programming changes 8 Click OK 9 Click al or select File Save Configuration to send the updated configuration back to the IP Office control unit Click OK 3600 Series Phone Installation Page 46 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration IP Office Button Programming 4 3 Wireless Phone Status Messages Wireless phone status messages provide information about the wireless phone s communication with the access point and host phone system The following table summarizes the status messages in alphabetical order e 3 chirps The wireless phone is not able to communicate with the best access point probably because that access point has no bandwidth available Action None This is only a warning the call will hand off to the best access point once it becomes available e Address Mismatch Wireless IP telephone software download files are incorrect or corrupted Action Download new software e Assoc Failed The wireless IP telephone association was refused by the access point MAC address of the access point is displayed Action Check the wireless IP phone and access point security settings e Assoc Timeout The wir
14. configure the SSID through the Admin options No SVP IP The phone is configured for static IP and no valid AVPP has been entered Action Enter a valid AVPP address No SVP Response The phone has lost contact with the AVPP The IP address of the AVPP is also shown Action This may be caused by bad radio reception of a problem with the AVPP The phone will keep trying to make contact for 20 seconds during which the message may clear itself if contact is established No SVP Server The phone cannot locate the AVPP Action Check the address configured in the phone is using static addressing Check the AVPP e No SVP Server No DNS Entry The phone cannot perform DNS lookup of the AVPP Action Verify that a proper address has been entered for the AVPP on the DNS sever e No SVP No DNS IP The phone cannot perform DNS lookup of the AVPP as it has no IP address for the DNS server Action Check the operation of the DHCP server e No SW Found A required software component has not be found Action Check that the phone license type has a corresponding entry in the sink_cfg cfg file on the TFTP server and that the files list are present on the TFTP server e Not Installed A required software component is missing Action Check that all required software files are on the TFTP server if over the air downloading is being used If the error repeats contact Avaya Technical Support e Password Error The phone is not encrypting the challenge
15. configured with a fixed IP address information The IP Office control unit can be used as a DHCP server if no other DHCP server is present on the network The method and process for configuration depends on the DHCP server software being used Refer to the manufacturers information for details 1 Information Required You will need the following information from the customer s network manager e The IP address range and subnet mask the phones should use e The IP Gateway address e The DNS domain name DNS server address and the WINS server address e The DHCP lease time e The IP address of the IP Office unit e The IP address of the PC running the TFTP server that should provide software to the devices Option Notes Ex Default Gateway DNS Server If this option and option 15 Domain Name are set server names rather than IP addresses can be used in other options On the Windows 2000 DHCP server this is set through the scope Other DHCP servers may allow or require it to be set through Option 6 with multiple addresses separated by a comma and no spaces At least one address must be a dot decimal IP address Domain Name On the Windows 2000 DHCP server this is set through the scope Other DHCP servers may allow or require it to be set through Option 15 This option is necessary if the TFTP server is indicated by name rather than address not supported on Windows DHCP Vendor Extensions Vendor Class ID TFTP Server Specifies the
16. has occurred All handset operation is halted and any call is lost Action This message appears during Halt on Error mode An error message is displayed below Error Note the details of the message and restart the handset e Extension Error Displayed for 5 seconds when all of the IP Offices contacted indicate that they do not recognize the current extension as valid Action The user will be asked to enter a valid extension and password e Extension in use The phone is trying to register with an extension that is already registered on IP Office e Files Too Big The phone software files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone e Flash Config Error The phones internal configuration is corrupt Action Select Restore Defaults from the phone Admin menu e Incompatible The switch is rejecting the software version presented by the phone Action If this condition persists contact the system administrator e Initializing The wireless phone is performing power on initialization Action None This is information only 3600 Series Phone Installation Page 48 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Wireless Phone Status Messages e Internal Err The wireless phone has detected a fault from which it cannot recover Action Record the error code so that it can be reported Turn the wireless phone off and then on again If the error persist
17. menu options press Up Down and Select e To change the selected option press OK or press Up to return to the previous menu level Select Network Config The default mode for IP address operation is DHCP The following is only required if the phone needs to be switched to static IP address operation a Select IP Address and then Static IP b Set the IP Address TFTP Server IP Default Gateway and Subnet Mask information as required c Set the Call Server IP to the LAN address of the IP Office d Set the Call Server Port to 1719 e Set the AVPP IP address Select ESSID If you are accepting broadcast SSID s at your access points the handset will automatically learn the ESSID information when powering on If there are multiple wireless networks in range it will be necessary to enter the SSID of the wireless network that the phone should use Select Security Enter the wireless security settings that match those configured for the access points Select Phone Config Select License Option The phones needs to be configured with a telephony protocol number which then ensures the handset checks for the proper software files each time it powers on Set the value to 009 e To change the displayed number press Select e To scroll through the options press Up or Down e To select the displayed number press Select Power cycle the phone a If the phones software needs to be updated the new software will now be downloa
18. much of the AVPP configuration as possible is done at this stage 1 Using a DB 9 female null modem cable connect the AVPP to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration e Bits per second 9600 e Data bits 8 e Parity None e Stop bits 1 e Flow control None 3 To display the AVPP login screen press Enter 4 Enter the default login admin and default password admin These are case sensitive The NetLink SVP II System 614 menu is displayed 5 Use the cursor keys to select Network Configuration and press Enter Network Configuration Hostname SV PO20_ 1 Address 10 8 0 61 Ethernet Address fixed 00 90 74 02 8F iB IP Addr 10 8 0 61 Hostname svpozo_ 1 Subnet Mask 255 0 0 0 Default Gateway 10 0 0 90 SVP II TFTP Download Master 10 0 0 3 Primary DNS Server NONE Secondary DNS Server NONE DNS Domain NONE WINS Server 10 13 0 1 Workgroup WORKGROUP syslog Server 10 0 0 31 Disable Telnet service N Maintenance Lock N Enter Change S SendAll ESC Exit Use Arrow Keys to Move Cursor 6 Select IP Address and press Enter Enter the static IP address for the AVPP unit 7 Select Subnet Mask and press Enter Enter the subnet mask that matches the static IP address 8 Select Default Gateway and press Enter Enter the IP address of the default gateway for the subnet on which the AVPP is located 9 Changing the
19. others require a call to Avaya s Customer Support 1 From the AVPP main menu select System Status 2 Select Error Status 3 The screen displays active alarms on the AVPP The following table displays the list of alarms and a description of the action to take to eliminate the alarm xt Action Maximum payload usage reached 3 To clear all clearable alarms press C Alarm Te 3600 Series Phone Installation Page 68 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the AVPP Menus 4 5 8 Network Status Information about the AVPP s connection to the LAN is provided through the Network Status screen 1 2 From the AVPP main menu select System Status Select Network Status A screen similar to the following is displayed Network Status Hostname SUPU2_ 1 Address 16 8 6 61 Ethernet Address 66 96 7A 660 77 15 Net 166 full System Uptime 6 days 62 34 Max calls 86 RX bytes packets errors drop fifo alignment multicast 432891547 4112196 5 6 6 6 1321217 TX bytes packets rrors drop fifo carrier collisions 1478261799 1311194 8 8 8 6 8 SUP II Sockets in Use Last Max SUP II Access Points in Calls Last Max SUP II Telephones in Use Last Max SUP II Telephones in Calls Last Max SUP II SRP Audio Delay Lost ESC to Exit Ethernet Address MAC address of the AVPP hexadecimal System Uptime The number of days hours and minutes since the AVPP was
20. revealed by a thorough site survey e In Range Out of Range Service will be disrupted if a user moves outside the area covered by the wireless LAN access points Service is restored if the user moves back within range If a call drops because a user moves out of range the wireless phone will recover the call if the user moves back into range within a few seconds e Capacity In areas of heavy use the call capacity of a particular access point may be filled If this happens the user will hear three chirps from the wireless phone The user can wait until another user terminates a call or move within range of another access point and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another access point Due to range limitations this may be the same as moving out of range e Transmission Obstructions Prior to system installation the best location for access points for optimum transmission coverage was determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding access points 3600 Series Phone Installation Page 22 IP Office 15 601082 Issue 06a 21 February 2014 Performing Site Surveys 2 1 Using a 3616 3620 or 3626 Phone Use the following process to perform a site survey using a 3616 3620 or 362
21. to one of the Learn modes e Bad Phintl File The phone software files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone e Bad Program File The phone software files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone e Can t Renew DHCP The DHCP server is not responding to the initial renewal attempt Action Check the IP address configuration in the DHCP server e Charging The wireless phone is charging in the desktop charger Action No action needed e Charge Complete The wireless phone is now fully charged Action No action needed e Checking Code The wireless phone is contacting the TFTP Server to determine if it has a newer version of software that should be downloaded Action None this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement phone e Checking DHCP IP The wireless phone is retrieving DHCP information from the DHCP server Action None This is information only e CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Action Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted e Code Mismatch The software loaded into the wireless phone is incorrect for this model p
22. to report a problem with your Avaya product For a list of support telephone numbers and contact addresses go to the Avaya Support website http support avaya com scroll to the bottom of the page and select Contact Avaya Support Page 4 3600 Series Phone Installation 15 601082 Issue 06a 21 February 2014 IP Office Contents 1 3600 Overview 1 1 Quality of Service Control eeceeeeeeeeeeeeetteeeneeeees Wi2 SOCUMLY E E E T 1 3 System Component ccceecceeeeeereeeeeeeeeeeeeeesseeeeeeeaes 1 3 1 3616 Wireless Telephone 1 3 2 3620 Healthcare Wireless Telephone 1 3 3 3626 Ruggedized Wireless Telephone 1 3 4 3641 Wireless Telephone 1 3 5 3645 Wireless Telephone 1 3 6 Avaya Voice Priority Processor AVPP 1 3 7 Handset Administration Tool 1 4 Important InformMation eee eeseeeeeeeeeeeeneeeeenererenaes 2 Performing Site Surveys 2 1 Using a 3616 3620 or 3626 Phone ceeeeees 2 2 Using a 3641 or 3645 Phone eeeeseeeeenteereneeees 3 Installation 3 1 Required Software eeceeeceeeeeeeeeeseeeeeeeeeeneesteeeeeeeaes 3 2 TFTP Server Installation ccccccseseeeesseeeeesseeeeneeees 3 3 DHCP Server Installation ccccccsceeesseeeeesseeeeeteees 3 4 AVPP Installation c cccccccccceeeeeseseesessssssssesssssceseees 3 4 1 Initial AVPP Configuration 00 ceeeeeeeeeeees 3 4 2 IP Office AVPP Setup 3 4 3 AVPP Maint
23. 0bit and 128 bit WPA PSK WPA2 PSK e 5x16 character alphanumeric plus status indicators e 4 hours talk time and 80 hours standby Extendable with optional battery packs to 8 hours talk time and 160 hours standby 3600 Series Phone Installation Page 15 IP Office 15 601082 Issue 06a 21 February 2014 1 3 5 3645 Wireless Telephone The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H 323 This type of phone is supported in installations that use an AVPP or WMM or CCXv4 for QoS control The 3645 supports the following features Lightweight innovative design Simple to use 802 11a 802 11b and 802 11g standard compatible Transmission type Direct Sequence Spread Spectrum DSSS FCC certification Part 15 247 Management of telephones via DHCP and TFTP Voice encoding G711 Wired Equivalent Privacy WEP 40bit and 128 bit WPA PSK WPA2 PSK 5x16 character alphanumeric plus status indicators 4 hours talk time and 80 hours standby Extendable with optional battery packs to 8 hours talk time and 160 hours standby Can be enabled for Push to talk walkie talkie feature for broadcast between employees 3600 Series Phone Installation Page 16 IP Office 15 601082 Issue 06a 21 February 2014 3600 Overview System Components 1 3 6 Avaya Voice Priority Processor AVPP An AVPP is mandatory for installations that include 3616 3620 and or 3626 telephones However an installation with an AVPP can stil
24. 15 601082 Issue 06a 21 February 2014
25. 6 IP Wireless Telephone is a WiFi 802 11b telephone that runs using H 323 e This type of phone is only supported in installations that use an AVPP for QoS control It in not supported in installations where WMM or CCXv4 are used The 3616 supports the following features e Lightweight innovative design e Simple to use e 802 11b standard compatible e Radio Frequency 2 4000 2 835 GHz SMI e Transmission type Direct Sequence Spread Spectrum DSSS e FCC certification Part 15 247 e Management of telephones via DHCP and TFTP e Voice encoding G711 e Transmit Power 100mw peak lt 10mW average e Wired Equivalent Privacy WEP 40bit and 128 bit e 2x16 character alphanumeric plus status indicators e 4 hours talk time and 80 hours standby 3600 Series Phone Installation Page 12 IP Office 15 601082 Issue 06a 21 February 2014 1 3 2 3620 Healthcare Wireless Telephone 3600 Overview System Components The Avaya 3620 IP Wireless Telephone is a WiFi 802 11b telephone that runs using H 323 e This type of phone is only supported in installations that use an AVPP for QoS control It in not supported in installations where WMM or CCXv4 are used Val qassssena Aaaa Bbbb Cccc Dddd The 3620 supports all of the features of 3616 with the following differences e Designed for health care environments e Waterproof durable design e Display Backlight e Manufacturer s Liquid damage warranty 3600 Series Phone Inst
26. 6 phone 1 With the phone powered off simultaneously press and hold Power On Start Call and Power Off End Call 2 After hearing two beeps release Power On Start Call then release Power Off End Call 3 If an admin password has been set it must be entered to display the Admin menu 4 Scroll to and select Diagnostics Select Run Site Survey 5 Walk the entire coverage area while viewing the display 6 Numbers racing across the wireless phone display indicate access point information is being obtained A Waiting message indicates the system is not configured properly and the wireless phone cannot find any access points 7 The FCN key toggles between the three coverage modes described below a Detect dBm Coverage Press FCN to display dBm on the base of the display The phone is now showing the signal strength of the top four access points it can contact XXX1 YY XXX2 YY XXX3 YY XXX4 YY dBm e XXX1 through XXX4 are the last four digits of the MAC addresses of the access points The access point with the strongest signal to the phone is displayed first followed by the next three access points in order of signal strength e YY is the power level in dBm at which this wireless phone heard the associated access point YY represents negative dBm and lower numbers represent stronger signals At least one access point s reading should be stronger than 70 dBm in all areas e Note any areas that have inadequate dBm readings Coverage issues are b
27. 8 When completed proceed to Site Certification 4 before handing over any phones to the users 3600 Series Phone Installation Page 40 IP Office 15 601082 Issue 06a 21 February 2014 Installation Phone Installation 3 6 Site Certification The installer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to an Avaya engineer The coverage test will also require you to put the wireless phone in Site Survey mode and walk the entire coverage area to verify all access points Important The installation is not complete until these certification steps have been performed Do NOT hand out wireless phones at a site that has not been certified 3600 Series Phone Installation Page 41 IP Office 15 601082 Issue 06a 21 February 2014 Chapter 4 Maintenance and Administration 3600 Series Phone Installation IP Office Page 43 15 601082 Issue 06a 21 February 2014 4 Maintenance and Administration Both the AVPP and the 3600 Series phones check and obtain their software via TFTP Therefore TFTP transfer must be supported across the
28. All AVPP s will lock and all calls will be lost and no calls will be able to be placed Therefore if the master AVPP needs replacing be sure that the system can be brought down with minimal call interruption Be sure to reset all AVPP s after the master has been replaced If the IP address of the master is changed it must be changed in all AVPP s 3600 Series Phone Installation Page 33 IP Office 15 601082 Issue 06a 21 February 2014 3 5 Phone Installation This section covers registration of the 3600 Series phones following setup and configuration of the wireless network AVPP TFTP server and if necessary DHCP server Pre Installation Requirements 1 Battery Charge Ensure that the battery pack on the wireless phone is fully charged 2 TFTP Server The TFTP server has been setup and tested 3 Phone Software The required 3600 series phone software has been placed onto the TFTP server Alternatively use the Handset Administration Tool 19 to configure and upgrade the handsets prior to installation 4 AVPP The AVPP has been configured 5 Wireless Network The wireless access points are operational and that a thorough site survey has been conducted 6 DHCP Server if being used The DHCP server if being used is running and has the necessary scopes configured to provide the same information as listed for static IP address configuration listed below Tools Required 1 PC with IP Office Manager Information Required 1 TFTP Serv
29. Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support website http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners Linux is the registered trademark of Linus Torvalds in the U S and other countries 3600 Series Phone Installation Page 3 IP Office 15 601082 Issue 06a 21 February 2014 Downloading Documentation For the most current versions of Documentation see the Avaya Support website http support avaya com Contact Avaya Support See the Avaya Support website http support avaya com for product notices and articles or
30. DNS server 3600 Series Phone Installation Page 62 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the AVPP Menus e First Alias IP Address Last Alias IP Address Enter the range of IP addresses this AVPP may use when acting as a proxy for the wireless phones Alias IP addresses are not necessary in Avaya systems Note All alias addresses must be on the same subnet as the AVPP server and cannot be duplicated on other subnets or AVPP s There is no limit to the number of addresses that can be assigned however the capacity of each AVPP is 500 wireless phones e Enable H 323 Gatekeeper This function is not supported Enter N No e Ethernet link The AVPP will auto negotiate unless there is a need to specify a link speed e System Locked This option is used to take the system down for maintenance The default entry is N No To prevent any new calls from starting set as Y Yes To restore normal operation return to N e Maintenance Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting This option is automatically set by the system and cannot be changed by the system administrator To clear the Maintenance Lock reset the system at exit e Inactivity Timeout min Set the number of minutes the administrative module can be left unattended before
31. LAN between these devices and their configured TFTP server Both types of device check their current software against that available whenever they are restarted When necessary Avaya or it authorized distributors will provide information about software updates and how to obtain that software That software should be unpacked to the appropriate TFTP server and the devices restarted e 3600 Series Wireless Phones The wireless phones use proprietary software programs The software versions that are running on the wireless phones can be displayed during power on by holding down Power On Start Call button For 3600 Series phones the location of the TFTP server is allocated by the DHCP server or if statically addresses set through the phone s Admin 534 menu e AVPP The AVPP uses proprietary software programs The software versions that are running on the system components can be displayed via the System Status Software Version menu At startup the AVPP uses TFTP to check the software version it is running against the version in the TFTP location If there is a discrepancy the AVPP will download the version in the TFTP location For the AVPP the location of its TFTP server is set by the SVP II TFTP Download Master field in its Network Configuration 654 settings 3600 Series Phone Installation Page 44 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration 4 1 Upgrading Wireless Phones After software updates are obt
32. No Net Access This indicates one of the following e Cannot authenticate associate with access point Action Verify the access point configuration e Incorrect WEP settings Action Verify that all the WEP settings in the wireless phone match those in the access points e No Net Found No APs This indicates one of the following e No radio link Action Verify that the access point is turned on e No SSID Autolearn not supported or incorrect SSID Action Verify that the SSID of the wireless LAN and enter or Autolearn it again if required e AP Does not suppot appropriate data rates Action Check the access point configuration against the configuration documentation for the access point e Out of range Action Try getting close to an access point Check to see if other wireless phones are working within the same range of an access point If so check the SSID of this wireless phone e Incorrect security settings Action Verify that all the security settings match those of the access point No Net Found The phone cannot find a suitable access point The MAC address and signal strength of the best non suitable access point are also shown Action Check that the phone and the access point SSID and security settings match No Reg Domain Regulatory Domain not set Action Configure the Regulatory Domain of the wireless phone No SSID Attempting to run site survey mode without an SSID set Action Restart the phone and statically
33. PP defined by your system administrator e Hostname optional Change the default host name if desired This is the name of the AVPP to which you are connected for identification purposes only You cannot enter any spaces in this field e SVP II TFTP Download Master This entry indicates the source of software updates for the AVPP Valid source locations are NONE disables e IP Address the IP address of the network TFTP server that will be used to transfer software updates to the AVPP e DNS Server and DNS Domain These settings are used to configure domain name services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP e WINS servers These settings are used for Windows Name Services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the AVPP to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP e When the name services are set up correctly the AVPP can translate hostnames to IP addresses Using Telnet it is also possible to access the AVPP using its hostname instead of the IP address e Workgroup As set in WINS e S
34. PP Installation 3 4 3 AVPP Maintenance Using SendaAll In an IP system with multiple AVPP s the SendAll option is provided to speed configuration and ensure identical settings The S SendAll option allows you to send that configuration parameter to every AVPP on the LAN SendAll can only be used after the IP address is established on each AVPP via the serial connection If you anticipate identical settings across the LAN set the IP address and custom hostname if desired for each AVPP using the initial serial connection Connect via the LAN and use SendAll to set identical configuration options for all AVPP s If SendAll is to be utilized in your system all passwords must be identical e Warning Do not change the password at the initial configuration if SendAll is desired Use the default password and change it globally if desired after a LAN connection is established for all AVPP s If independent administration of each AVPP is desired the passwords may be set at initial configuration e The IP address of the master AVPP can be changed in this menu After rebooting the system you can change alias IP addresses in each of the other AVPP servers without error Adding an AVPP Whenever an AVPP is added to the system the change is seamless and does not affect the wireless phone calling functionality In the IP PBX environment a new AVPP is detected within two seconds of being added to the system booted configured connected When
35. SpectraLink Wireless IP Telephones SVP requires the Avaya Voice Priority Processor AVPP Server which is an Ethernet LAN device that works in conjunction with Wi Fi access points to ensure QoS over the WLAN Voice packets to and from the Wireless IP Telephones are forwarded through the AVPP Server to ensure voice prioritization as they are routed between the handset and an IP telephony server e Wi Fi Standard QoS Wi Fi Multimedia WMM WMM WMM Power Save and WMM Admission Control are Wireless Multimedia Extensions WME from the Wi Fi Alliance based on IEEE 802 11e The combination of these three standards provides enterprise class QoS in terms of voice quality battery life and call capacity The access points must support and enable each of these QoS mechanisms in order to ensure they are utilized These options are only supported for 3641 and 3645 handsets e Cisco Compatible eXtension CCXv4 The CCX program allows WLAN client devices operating on Cisco access points to take advantage of Cisco specific features When the CCXv4 operating mode is selected on the handset it operates using the required set of Cisco specific and industry standard QoS mechanisms This option is only supported for 3641 and 3645 handsets 1 2 Security The following security methods are supported by the handsets e WEP The handset supports Wired Equivalent Privacy WEP with both 40 bit and 128 bit encryption e Cisco Fast Secure Roaming Cisco FSR Cisco s
36. Using the Phone Admin Menus 4 4 3 IP Address There are two modes in which the wireless phone can operate DHCP enabled or static IP Use DHCP Default Will use Dynamic Host Configuration Protocol DHCP to assign an IP address each time the wireless phone is turned on If DHCP is enabled the wireless phone also receives all other IP address configurations from the DHCP server Static IP This option allows you to manually set fixed IP address for the phone and for the various network servers and services it needs If selected the phone will prompt for the IP address of each of the configurable network components When entering addresses enter the digits only including leading zeroes No periods are required The various IP addresses and related settings used are Phone IP Phone IP refers to the IP address of the wireless phone This is automatically assigned if DHCP is used If using static IP configuration you must obtain a unique IP address for each phone from your network administrator Default Gateway and Subnet Mask Default Gateway and Subnet Masks are used to identify subnets when using a complex network which includes routers Both of these must be configured not set to 0 0 0 0 or 255 255 255 255 for the wireless phone to contact any network components on a different subnet They can be set using either static IP configuration or via DHCP options 3 default gateway and 1 subnet mask respectively Contact your network admin
37. a beacon interval of 100ms ab7bc8 28 02 100 2ae578 48 06 200 2ae596 56 11 100 Any Detl 9 3600 Series Phone Installation IP Office When Any SSID mode is selected the summary display contains the first six characters of the access points SSID instead of the beacon interval as in the example below ab7b 28 02 ALPHA 2ae5 48 06 WSMTES 2ae5 56 11 voice MyID Detl In the Det detail mode the display would appear as follows The Left Right arrow keys to change access point i bbbbbb sn ch ben eeeeeeeeeee DGHI rrrrrrrrrrrrr xxxx mmm G gggg P pppp Any Smry i e Index of selected AP value will be from O to 3 inclusive bbbbbb e The last three octets of the BSSID for a discovered access point sn e Signal strength in dBm ch e Channel bcn e Beacon interval eeeeeeeeeee e SSID the first 11 characters DGHI e Standards supported rrrrrrrr e Rates supported Basic rates will have a b following the rate e more rates are supported than those displayed XXXX e WMM or UPSD if those QoS methods are supported mmm e Security mode G ggg9g e Group key security P pppp e Pairwise key security Any MyID e Softkey to toggle between single SSID and any SSID modes Det l Smry e Softkey to toggle between the multiple AP display summary and the single AP display detail Page 24 15 601082 Issue 06a 21 February 2014 Chapter 3 Installation 3600 Series Phone Installation Page 25 IP Office 15 601082 Issue 06a
38. a second and ensures that all wireless phones in your network are kept up to date with the same version of software OAI Server IP OAI Server refers to the IP address of the NetLink OAI gateway If using static IP configuration this is the IP address of the NetLink OAI Gateway If DHCP is being used the wireless phone will try the DHCP option 152 Syslog Server IP The IP address of the Syslog server Use of Syslog itself is controlled through the Diagnostics Syslog section of the phone administration menu Time Server IP The address of the time server from which the phone should obtain the time that it displays when in standby mode The time displayed is further adjusted through the Phone Config Time Zone and Phone Config Daylight Savings sections of the phone administration menus 3600 Series Phone Installation Page 57 IP Office 15 601082 Issue 06a 21 February 2014 4 4 4 ESSID ESSID Extended Service Set ID is an option used by 3616 3620 and 3626 phones to establish the SSID of the wireless network Broadcast ESSID must be enabled in the access points for ESSID learning to function Overlapping wireless systems complicate the use of ESSID learning as the wireless phone in an overlapping area could receive conflicting signals If this is the situation use Static Entry or Learn Once e Learn Once Default The Learn Once option allows the wireless phone to scan all ESSIDs for a DHCP server and or TFTP server Once either is foun
39. ained they must be transferred to the appropriate location in the LAN to update the code used by the wireless phones The wireless phones allow over the air transfer of software updates from the designated TFTP server to the wireless phones The downloading function in the wireless phone checks its software version every time the wireless phone is turned on If there is any discrepancy the wireless phone immediately begins to download the update Normal Download Messages When the wireless phone is powered on it displays a series of messages indicating that it is searching for new software checking the versions and if necessary downloading The list below shows the normal message progression 1 Checking Code The wireless phone is contacting the TFTP server to determine if it has a newer version of software that should be downloaded 2 Erasing Memory The wireless phone has determined that a download should occur and is erasing the current software from memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete 3 Updating Code The wireless phone is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the wireless phone displ
40. allation IP Office Page 13 15 601082 Issue 06a 21 February 2014 1 3 3 3626 Ruggedized Wireless Telephone The Avaya 3626 Wireless Telephone is a WiFi standard 802 11b telephone that runs using H 323 e This type of phone is only supported in installations that use an AVPP for QoS control It in not supported in installations where WMM or CCXv4 are used The 3626 supports all of the features of 3616 with the following differences e Designed for industrial environments e Ruggedized durable design e Push to talk walkie talkie feature for broadcast communications between employees Note 3626 supports both R1 0 and R2 0 firmware on the set itself However as of R3 1 of IP Office only 3626 phone R1 0 firmware is supported 3600 Series Phone Installation Page 14 IP Office 15 601082 Issue 06a 21 February 2014 3600 Overview System Components 1 3 4 3641 Wireless Telephone The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H 323 e This type of phone is supported in installations that use an AVPP or WMM or CCXv4 for QoS control e lJ J000 OOK 00000 The 3641 supports the following features e Lightweight innovative design e Simple to use e 802 11a 802 11b and 802 11g standard compatible e Transmission type Direct Sequence Spread Spectrum DSSS e FCC certification Part 15 247 e Management of telephones via DHCP and TFTP e Voice encoding G711 e Wired Equivalent Privacy WEP 4
41. ants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya Avaya is not responsible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support website http support avaya com Please note that if you acquired the Product s from an authorized Avaya Channel Partner outside of the United States and Canada the warranty is provided to you by said Avaya Channel Partner and not by Avaya Software means computer programs in object code provided by Avaya or an Avaya Channel Partner whether as stand alone products or pre insta
42. ays the extension number and is ready to use Download Failure or Recovery Messages The list below shows the display messages which indicate a failure or recovery situation during the download process e Server Busy The wireless phone is attempting to download from a TFTP server that is busy downloading other phones and refusing additional downloads The wireless phone will automatically retry the download every few seconds e TFTP ERROR x yy A failure has occurred during the TFTP download of one of the files x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are e 01 TFTP server did not find the requested file e 02 Access violation reported from TFTP server e 07 TFTP server reported No such user error Check the TFTP server configuration e 81 File put into memory did not CRC The wireless phone will attempt to download the file again e FF Timeout error TFTP server did not respond within a specified period of time e Erase Failed Download process failed to erase the memory in the wireless phone This operation will retry e Warning The wireless phone has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again 3600 Series Phone Installation Page 45 IP Office 15 601082 Issue 06a 21 February 2014 4 2 IP Office Button Programming Most Avaya phones including 3600 Se
43. covered Action Fatal error arrange for the phone to be replaced e Trying XXX XXX XXX XXX The phone is attempting to register with IP Office at IP xxx xxx xxx xxx Action None The display is a progress indicator and may not appear long enough to recognize during a normal check in e Undefined Error The system is rejecting the registration of the wireless phone with an unrecognized error code Action If this condition persists contact the Avaya system administrator e Unknown xx yy zz The phone software files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone e Unreachable Dialed number does not exist e Updating The wireless phone is internally updating its software images Action None The wireless phone may do this briefly after a download This is information only 3600 Series Phone Installation Page 51 IP Office 15 601082 Issue 06a 21 February 2014 e Updating Code The wireless phone is downloading new software into memory The number icons at the bottom of the display indicate which file number is currently being downloaded Action None When the progress bar fills the display line the update operation is complete on that file e Updating Options This messages appears the first time the handset is powered on and following restoring it to default settings e Waiting The wireless phone has attempted some operation several times and failed Action None The wire
44. d the wireless phone retains the ESSID from whichever access point it associates with at that point When overlapping wireless systems exist the Learn Once feature allows the wireless phone to use only the ESSID established at first learn at all subsequent power on This ESSID is retained by the wireless phone until the ESSID option is re selected e Learn Always The Learn Always option allows the wireless phone to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the wireless phone will be used at more than one site e Static Entry If your access points do not accept broadcast ESSID or if there are overlapping wireless systems in use at the site enter the correct ESSID manually e On the keypad press the first digit letter of the ESSID The digit is displayed e Press the first digit letter of the ESSID again to scroll through the letters associated with that key For example if you press 2 repeatedly you will see 2 A B and C a b and c e The following table shows keys that you use to enter non numeric characters or other characters not represented on the keypad To Enter Press _ amp rl e When the correct entry is displayed press Up or Down to move on to the next character Repeat for each digit letter of the ESSID e To save the entry and return to the menu press Select To abort and return to the menu without saving any change
45. d screws or similar device are required 4 Cat 5 Cable RJ45 connector at the AVPP Used for connection to the Ethernet switch 5 AVPP Software Using a web browser browse to http www polycom com usa en support support html For 3641 3645 phones the minimum AVPP software level is 17x 028 Note that if deploying 3641 3645 phones to an existing AVPP network it is still be necessary to download and update the AVPP software Tools Required 1 Drills and Screwdrivers Tools for mounted using the materials listed above 2 DB 9 Female null modem serial cable Required for initial PC serial port access to the AVPP configuration 3 PC with the following a Terminal Emulation Program Required for initial PC access to the AVPP configuration b IP Office Manager Application Required to configure the AVPP IP address in the IP Office configuration Information Required 1 AVPP IP Address Subnet Mask and Default Gateway The first AVPP must be given a fixed IP address This address must also be on the same subnet as the access points 2 TFTP Server IP Address For software updates the AVPP checks the software it has against that found at the specified IP address for its TFTP server 3600 Series Phone Installation Page 30 IP Office 15 601082 Issue 06a 21 February 2014 Installation AVPP Installation 3 4 1 Initial AVPP Configuration This process covers the basic initial configuration of the AVPP However it is recommended that as
46. ded from the TFTP server The status bar will increment across the display for each function that is being performed in the download process b Upon completion of the update process the handset will re boot with the new firmware The phone will ask for the extension and password Enter the values required for the user on the IP Office Once these have been entered the phone will register with IP Office Note The password requested matches the IP Office user Login Code 3600 Series Phone Installation Page 36 IP Office 15 601082 Issue 06a 21 February 2014 Installation Phone Installation 3 5 2 2 3641 3645 Registration Use the following process to register 3641 and 3645 phones 1 Set the phone into administration mode a With the phone powered off while pressing the START key press and release the END key b When the administration menu appears release the START key c If the phone s administration password has been enabled the phone will require that password to be entered before it displays the administration menu The default password is 123456 This step is not required if the administration password has not been enabled 2 Select Network Config The default mode for IP address operation is DHCP The following is only required if the phone needs to be switched to static IP address operation a Select IP Addresses and then Static IP b Set the IP Address TFTP Server IP Default Gateway and Subnet Mask information as requi
47. detected any wireless phone that is not active in a call will immediately be forced to check out and check in again Any wireless phone in a call will immediately switch to the AVPP that should provide its timing function This switch should not be noticeable to the user since it is similar to a normal handoff between access points When the call is ended the wireless phone will be forced to checkout and checkin again Removing an AVPP Whenever an AVPP is removed from the system wireless phones that are using the system will be affected If the removal of the AVPP is intentional the administrator should lock and idle the system prior to removing an AVPP When a AVPP is removed from the system it is detected within two seconds Wireless phones not active on calls are immediately forced to check out and check in again During the two seconds while the loss of the AVPP is being detected the audio for the call will be lost For wireless phones active in calls two possible scenarios can occur e If the AVPP that was removed was providing the gateway function for the wireless phone then the call is lost and the wireless phone is forced to check in again e If the AVPP that was removed was providing the timing function for the call then call will switch to the AVPP that should now provide the timing function Changing the Master AVPP In the event the master AVPP loses communication with the network the wireless phone system will fail
48. e 27 Ruggedized Wireless Phone 14 S Security 59 Software Maintenance 44 Software Versions 71 Survey 22 SVPP II Configuration 62 System Overview 26 System Status Menu 67 T Testing Wireless Phone 40 TFTP Server Installation 28 U Upgrading Wireless Phones 45 Using Admin Menu 53 3600 Series Phone Installation IP Office Index W Wireless Phone Status Messages 47 Wireless Phones Testing 40 Upgrading 45 Wireless Telephone 12 Page 75 15 601082 Issue 06a 21 February 2014 3600 Series Phone Installation Page 77 IP Office 15 601082 Issue 06a 21 February 2014 Template 29th August 2013 Performance figures and data quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract The company reserves the right to make alterations or amendments to the detailed specifications at its discretion The publication of information in this document does not imply freedom from patent or other protective rights of Avaya or others All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements 2014 Avaya Inc All rights reserved 3600 Series Phone Installation Page 78 IP Office
49. e software versions on your system will be different from the versions displayed in the above sample screen Name Major Version Number Filename Table of Contents svp100 toc File System flashfs e The minor version numbers for these three files must all match e The required AVPP software version for the 3641 3645 handsets is 17x 028 3600 Series Phone Installation Page 71 IP Office 15 601082 Issue 06a 21 February 2014 Chapter 5 Document History 3600 Series Phone Installation Page 73 IP Office 15 601082 Issue 06a 21 February 2014 5 Document History pate Issue Changes 21st February 2014 EEE a a aa a aa e Update to clarify support for installation methods without requiring an AVPP 3600 Series Phone Installation Page 74 IP Office 15 601082 Issue 06a 21 February 2014 Index A Admin Menu 54 55 Using 53 AVPP Connecting 60 Overview 17 AVPP Installation Requirements 30 AVPP Maintenance 33 Cc Certification 41 Change Password 66 Connecting AVPP 60 D DHCP Servers 29 E Error Status 68 ESSID 58 H Healthcare Wireless Telephone 13 l Important Information 19 Initial Configuration 31 Installation Requirements 34 IP Address 57 IP Office Auto Registration 35 IP Office AVPP Setup 32 IP Office Button Programming 46 N NetLink SVP II System Menu 61 Network Configuration 65 Network Status 69 O Overview AVPP 17 P Phone Registration 36 Q QoS Configuration 64 R Required Softwar
50. e unit will not properly resolve the registration conflict due to the presence of the AVPP Both wireless phones may fail to operate properly Some errors will result in the following display once is pressed to continue To immediately retry registering with IP Office press To restart the wireless phone press which will take about 20 seconds Page 39 15 601082 Issue 06a 21 February 2014 3 5 3 Testing a Wireless Phone Verify proper registration and operation of each wireless phone by performing the following tests on each wireless phone in an active wireless area 1 To power on the wireless phone press Power On Start Call A series of messages are displayed as the wireless phone acquires the system The wireless phone should display the user extension Any error messages should clear 2 Press Power On Start Call The extension number should be replaced by information from the IP Office unit and you should hear a dial tone Place a call and listen to the audio quality To end the call press Power Off End Call Place a call to the wireless phone and verify ring answer clear transmit and clear receive audio Press Power On Start Call Press Power Off End Call Any line indicators should turn off and the extension number display will return Register any further phones N ODO w A U If necessary the IP Office configuration can be altered as required for the user setup for example user names and button programming
51. ecimal digits A F use the right arrow key to advance to the next digit and the left arrow key to backspace For 40 bit keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed e Rotation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system e WPA2 PSK The security features of WPA2 Wi Fi Protected Access using PSK Pre Shared Key are available and may be used if supported by the access points in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre Shared Key and enter the 256 bit key code e WPA PSK The security features of WPA Wi Fi Protected Access using PSK Pre Shared Key are available and may be used if supported by the access points in the facility Select either Passphrase and enter a passphrase between eight and 63 characters in length or Pre Shared Key and enter the 256 bit key code e Cisco FSR Fast Secure Roaming A proprietary security mechanism devised by Cisco Systems to overcome some shortcomings in the 802 11 Standard WEP encryption without impacting the ability of the wireless phones to roam from one access point to another with seamless voice Cisco FSR requires advanced configuration of the Cisco access points in your site To configure Cisco FSR on your wireless phon you must enter a Radius server user name and password in
52. eless IP telephone did not receive an association response from the access point The MAC address of the access point is displayed Action Check the wireless IP phone and access point security settings e Auth Failed Phone authentication was refused by the access pint The MAC address of the access point is displayed Action Check the wireless IP phone and access point security settings e Auth Timeout The phone did not receive an authentication response from the access point The MAC address of the access point is displayed Action Check the wireless IP phone and access point security settings e ASSERTxxx c Line yyy The phone has detected a fault from which it cannot recover Action Record the error code so it can be reported Turn the wireless phone off then on again If error persists try registering a different wireless phone to the phone port If error still persists contact Technical Support and repeat the error e Bad Code Type xx The phones current loaded software does not match the selected license type Action Download the correct phone software and restart the phone e Bad Config Some needed configuration parameter has not been set Action Check all required wireless phone configuration parameters for valid settings e Bad SSID The wireless phone is configured for static SSID as opposed to Learn once or Learn always and no SSID has been entered Action Enter an SSID in the configuration settings or change
53. en set the wireless mode can be selected 802 11a 802 11b or 802 11b g The modes available may vary according to the regulatory domain If 802 114 is selected the frequency band or bands to use can also be selected b Once the wireless mode is selected depending on that selection and the regulatory domain the Transmit Power can be selected 6 Select Phone Config 7 Select Telephony Protocol The phones needs to be configured with a telephony protocol number which then ensures the handset checks for the proper software files each time it powers on Set the value to 033 a To change the displayed number press Select b To scroll through the options press Up or Down c To select the displayed number press Select d Select IP Office and set this to Enable 8 Power cycle the phone a If the phones software needs to be updated the new software will now be downloaded from the TFTP server The status bar will increment fully across the display for each function that is being performed in the download process 3600 Series Phone Installation Page 37 IP Office 15 601082 Issue 06a 21 February 2014 b Upon completion of the update process the handset will re boot with the new firmware 9 The phone will ask for the extension and password Enter the values required for the user on the IP Office Once these have been entered the phone will register with IP Office Note The password requested matches the IP Office user Login Code
54. enance ccccccccccceeeeeeeeeeesseseseseees Phone Installation cccccccccccccccccceeeeeeeeseseesesessseseeneaaes 3 5 1 IP Office Auto Registration cceesceeeeee 3 5 2 Phone Registration 3 5 3 Testing a Wireless Phone cccseeeeeneeeeeees 3 6 Site Certification ccececccceccceeeseeeeeseeeseeeeesneeseeeeees 3 ol 4 Maintenance and Administration 4 1 Upgrading Wireless Phones 4 2 IP Office Button Programming c cccesceeeseeseeeeeeees 4 3 Wireless Phone Status Messages cccceseeeseeees 4 4 Using the Phone Admin MenuS scceesereeeeees 4 4 1 3616 3620 3626 Admin Menu ceee 4 4 2 3641 and 3645 Admin Menu 4 4 3 IP Addres S ara is ee a eke AAA ESSIDS inset eons wee adi ae eels 4 4 5 Security ng sc ease nce eee dete 4 5 Using the AVPP MeMUuS eeseeeeeeeeeeneeeeeneereneeees 4 5 1 NetLink SVP Il SySteM cece eeeeeeeeeeeeeneees 4 5 2 SVP II Configuration ceeeceeeeeeeeeeeeeeeeeeeneees 4 5 3 QOS Configuration ecceeceeeseeeeeeeeeeteeeeeeeeneees 4 5 4 Network Configuration ccccceeeeeseeeeeeeneees 4 5 5 Change PaSSword cccccescesseeeseeeeeeeneeeeteees 4 5 6 System Status cece ceeeeeseeeeneeeseeteneeeeeeeeees 4 5 7 Error Statusictiiit acrfeit esate aii eeg tile 4 5 8 Network Status eececeeseeeseeeeeeeeeeeeeneeeeeeeeeees 4 5 9 Software VerSiONnS cccceeceeeseeeeeeeeeeteteeteeeeees 5
55. er IP Address 2 AVPP IP Address 3 Wireless Network The wireless access points are operational and that a thorough site survey has been conducted Ensure that you have the following information about the wireless network a SSID b Frequency For example 802 11a or 802 11b c Security information For example WEP key and key length if that is the security method being used by the wireless network 4 Static IP Address Information If not using a DHCP server ensure that you have the following network information a IP Address for each phone b Sub net mask c Default gateway d Call Server IP IP Office e Call Server Port 1719 5 Phone User Details For each phone ensure you have the following information a Required extension number 3600 Series Phone Installation Page 34 IP Office 15 601082 Issue 06a 21 February 2014 Installation Phone Installation 3 5 1 IP Office Auto Registration The IP Office can allow IP phones including 3600 Series phones to automatically register During that registration the IP Office will request the extension number required by the phone and a password Those details are used to auto create a new user and extension within the IP Office configuration e WARNING The auto create options should only be enabled during installation Following installation of any phones you must ensure that the auto create settings are disabled Checking the IP Office IP Phone Auto Create Settings 1
56. est resolved by adding and or relocating access points b Detect Overlaps and Conflicts Press FCN to display Chnl on the base of the display The phone shows the channel each access point is using Ideally each access point should use a unique channel It is preferable that no overlaps exist If that is not possible then any location that shares two access points with the same channel should also show at least two access points with stronger signals that do not conflict XXX1 ZZ XXX2 ZZ XXX3 ZZ XXX4 ZZ Chnl e ZZ is the channel number that the access point is using c Confirm Supported Data Rates Press FCN to display Det1 on the base of the display The phone shows details for an individual access point Use this to confirm signal strength and supported data rates Use the right and left arrow keys to display different access points Full MAC dB Ch 1b2b5b11b Det e the number 1 4 of the access point e Full MAC the MAC address of the access point e dB the signal strength of the access point e Ch the channel of the access point e 1b2b5b11b is an example of the data rates that may be displayed Each data rate 1 2 5 5 or 11Mbit sec supported by the access point is shown Those rates in the Basic Rate set sometimes referred to as required rates are indicated by a b following the rate number The Supported and Basic data rate s should be the same on all access points 8 When testing is complete to power
57. f the above DHCP errors 1 4 e DHCP NACK error A NACK Negative ACKnowledge was received from the DHCP server Action The DHCP lease currently in use by the wireless phone is no longer valid which forces the wireless phone to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server e DL Not On Sector The phone software files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone e DO NOT POWER OFF The wireless phone is in a critical section of the software update Action None Do not remove the battery or attempt to power off the phone while this is displayed Doing so may require the phone to be returned to Avaya to be recovered e Duplicate IP The wireless phone has detected another device with its same IP address Action If using DHCP check that the DHCP server is properly configured to avoid duplicate addresses If using static IP check that the wireless phone was assigned a unique address e Erase Failed Download process failed to erase the memory in the wireless phone Action Operation will retry but may eventually report the error int error OF Power cycle the phone e Erasing Memory The wireless phone has determined that a download should occur and is erasing the current software from memory Action None When the progress bar fills the display line the erase operation is complete e Error A fatal software error
58. ftware files loaded are incorrect or corrupted Action Download the correct phone software and restart the phone e No Gateway IP The phone is configured for static IP addresses and no valid unicast IP address is assigned for gateway configuration Action Configure a valid IP address in the Admin menus e No Host IP The wireless phone is configured for static IP as opposed to use DHCP and no valid host IP address the wireless phone s IP address has been entered Action Enter a valid IP address in the configuration settings or change to use DHCP e No IP Address Invalid IP Action Check the IP address in the configuration settings or change to use DHCP e No IP Office The No IP Office message may include an error indication 3600 Series Phone Installation Page 49 IP Office 15 601082 Issue 06a 21 February 2014 e The wireless phone is not administered on IP Office Action The wireless phone is not properly configured Verify that the extension and password in the wireless phone match those administered on the IP Office unit e IP Office is not working Action Verify that IP Office is operational If so follow standard troubleshooting procedures for IP Office e No LAN connection at the access point or the IP Office Action Verify the IP Office connection to LAN and all access points e The wireless phone cannot locate the IP Office Action IP address configuration of IP Office is wrong or missing e
59. he phone is in the process of storing changes to its configuration e SVP Service Rej The AVPP has rejected a request from the phone Action The phone will restart and attempt to re register with the AVPP e System Busy AVPP is busy or out of resources The IP address of the AVPP is also shown Action All call paths are in use try calling again in a few minutes e System Error An internal failure has occurred in AVPP Action If this condition persists contact the system administrator e System Locked with Busy Tone AVPP is locked Action Try calling again later e TFTP ERROR x yy A failure has occurred during a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are e 01 TFTP server did not find the requested file e 02 Access violation reported from TFTP server e 07 TFTP server reported No such user error e 81 File put into memory did not CRC e FF Timeout error TFTP server did not respond within a specified period of time e Action Error code 01 02 or 07 check the TFTP server configuration e Action Error code 81 the wireless phone will attempt to download the file again e Action For other messages power off the wireless phone then turn it on again to retry the download If the error repeats note it and contact Technical Support e Too Many Errors The phone continues to reset and cannot be re
60. hone Action Replace the software image on the TFTP server with software that is correct for the phone model 3600 Series Phone Installation Page 47 IP Office 15 601082 Issue 06a 21 February 2014 e DCA Timeout The phone has detected a fault for which it cannot recover possible due to a failure to acquire any network Action Restart the phone e DHCP Error 1 Action The wireless phone cannot locate a DHCP server It will try every 4 seconds until a server is located e DHCP Error 2 Action The wireless phone has not received a response from the server for a request to an IP address It will retry until a server is found e DHCP Error 3 Action The server refuses to lease the wireless phone an IP address It will keep trying e DHCP Error 4 Action The server offered the wireless phone a lease that is too short The minimum lease time is 10 minutes but Spectralink recommend at least one hour minimum lease time The wireless phone will stop trying Re configure the server and power cycle the wireless phone e DHCP Error 5 Failure during WEP key rotation process e DHCP Lease Exp The wireless phone s DHCP lease has expired and the call if any cannot continue Action The wireless phone failed to renew its DHCP lease either because the DHCP server is not running or because the configuration has been changed by the administrator The wireless phone will attempt to negotiate a new lease which will either work or change to one o
61. ibed below When a new extension or password is being entered the asterisk key can be used to back up and correct an error Enter the required extension or if is pressed the wireless phone will retain the current extension it last used After a new extension is entered press to continue A new password can be entered at this time or if is pressed the wireless phone will continue with its current password After a new password is entered press to continue Shown if the IP Office unit does not recognize the extension that the phone is trying to register with This will last 5 seconds and then the wireless phone will ask the user to enter a new extension and password To enter a new extension and password press to continue IP Office will detect when a wireless phone tries to register with the same extension as any phone that is already registered to that extension To continue press If the user chooses to continue on with the override information the wireless phone will register with the override bit set Any phone currently registered with the given extension will be unregistered and any activity on the currently registered phone will be stopped If that phone is in a call it will be dropped If the user does not want to override the existing extension either enter a different extension and password or simply power off the wireless phone If two wireless phones are assigned to the same extension the IP Offic
62. ignated System License The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a different number of licenses or units of capacity is specified in the documentation or other materials available to you Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users License type s Designated System s License DS End User may install and use each copy of the Software only on a number of Designated Processors up to the number indicated in the order Avaya may require the Designated Processor s to be identified in the order by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that pe
63. igured Telnet access can be disabled if required through the Network Configuration 65 menu Many terminal emulation programs support Telnet connections alternately a basic Telnet client can be run within Windows 1 Select Start Run and enter Telnet 2 Enter open XXX XXX XXX XXX Where xXX XXX XXX XXX is the IP address of the AVPP 3 Enter the login name and password 4 If accepted the NetLink SVP II System 614 menu is displayed 3600 Series Phone Installation Page 60 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the AVPP Menus 4 5 1 NetLink SVP II System When you connect via the serial port for the first time the following main menu is displayed Once a name for the AVPP has been entered on subsequent accesses a screen confirming the name and IP address of the unit is displayed until Enter is pressed NetLink SUP II System Hostname SUPU2 1 Address 16 8 6 61 System Status SUP II Configuration Network Configuration Change Password Exit Enter Select ESC Exit Use Arrow Keys to Move Cursor e System Status 7 Menu for viewing error messages status of operation and software code version You can check the version currently installed on AVPP through the System Status menu see Software Versions 7 e SVP II Configuration 62 Allows you to set the mode and reset the system e QoS Configuration 6 This sub menu of the SVP II Configuration menu is used to alter the Q
64. ire a RADIUS authentication server to be available on the network and accessible to the phone e Normal 802 1X authentication requires the client to renegotiate its key with the authentication server on every access point handoff which is a time consuming process that negatively affects time sensitive applications such as voice Fast access point handoff methods allow for the part of the key derived from the server to be cached in the wireless network thereby shortening the time to renegotiate a secure handoff The 3600 Series phones support two fast AP handoff techniques Cisco Client Key Management CCKM for Cisco access points and Opportunistic Key Caching OKC One of these methods must be configured for support on the WLAN to ensure proper performance of the handset 1 3 System Components The installation may require or include the following components 3600 Series Phone Installation Page 10 IP Office 15 601082 Issue 06a 21 February 2014 3600 Overview System Components e Avaya 3600 Series Wireless IP Phones This is a range of wireless IP phones Using the 802 11a 802 11b and 802 11g standard they can be used with a wide range of wireless IP equipment The 3600 Series phones supported with IP Office are listed below 802 11b 3616 12 Basic lightweight wireless VoIP phone 3620 135 Wireless phone designed for healthcare environments 3626 1A Ruggedized wireless phone with push to talk functionality 802 11a b g 3641 15 Multi s
65. istrator for the proper settings for your network The wireless phones cannot roam across subnets since they cannot change their IP address while operational Ensure that all your access points are attached to the same subnet for proper operation The wireless phone can change subnets if DHCP is enabled and the wireless phone is powered off then back on when within range of access points on the new subnet Call Server IP and Call Server Port This is the IP address of the H323 gatekeeper which in this case is the IP Office unit The port to use is 1719 If DHCP is being used the phone will first check option 43 then option 176 and if options 6 and 15 are also enabled it will use DNS lookup of server name set in the option 43 or 176 is name rather than IP address is used AVPP IP AVPP IP refers to the IP address of the AVPP If using static IP configuration this is simply the IP address of the AVPP The AVPP must be statically configured to have a permanent IP address TFTP Server IP TFTP Server refers to the IP address of a TFTP server on the network that holds software images for updating the wireless phones If this feature is configured not set to 0 0 0 0 or 255 255 255 255 with either static IP configuration or using DHCP option 66 TFTP server or the Boot server next server siaddr field the wireless phone will check for newer software each time it is powered on or comes back into range of your network This check takes only
66. l support 3641 and 3645 phones The AVPP is connected to the same LAN sub net as the wireless access points being used for wireless phone operation The AVPP requires a Cat 5 cable connection between its network port and the Ethernet switch The AVPP auto negotiates to the type of port on the Ethernet switch and supports 10Base T 100Base T full duplex and half duplex port types AVPP Type Simultaneous Calls per Maximum Number of AVPP s on AVPP Network 4 AVPP010 10 AVPP020 20 2 AVPP100 80 16 With the AVPP100 the maximum simultaneous calls per AVPP varies with the number of AVPP s on the network See AVPP100 Capacity 17 e The AVPP s within a network must be all be the same type e The AVPP measures approximately 4 x 12 5 x 7 inches and weighs about five pounds The unit can be wall mounted vertically or horizontally over 34 plywood e The AVPP can also be rack mounted using a rack mount kit sold separately e Initially AVPP configuration requires a serial port connection However once basic administration has been performed further configuration can be done via Telnet access across the LAN In a system comprised of multiple AVPP s using an IP protocol a master AVPP must be identified The master AVPP server must have a static IP address The wireless phones and the other AVPP s locate the master by using a static IP address DHCP or DNS The loss of a non master AVPP does not significantly affect the operation of the re
67. last reset Net The type of connection to the Ethernet switch currently being utilized e Data is transmitted over Avaya components by proprietary technology developed by Avaya The Avaya Radio Protocol ARP packets and bytes can be differentiated from other types of transmissions and are used to evaluate system functioning by Avaya customer support and engineering personnel RX Ethernet statistics concerning the received packets during System Uptime e bytes bytes received e packets packets received e errors sum of all receive errors long packet short packet CRC overrun alignment e drop packets dropped due to insufficient memory e fifo overrun occurred during reception e alignment nonoctet aligned packets number of bits NOT divisible by eight e multicast packets received with a broadcast or mulitcast destination address TX Ethernet statistics concerning the transmitted packets during System Uptime e bytes bytes transmitted e packets packets transmitted e errors sum of all transmit errors heartbeat late collision repeated collision underrun carrier e drop packets dropped due to insufficient memory e fifo underrun occurred during transmission e carrier carrier lost during transmission e collisions packets deferred delayed due to collision SVP II Access Points in Use Access points in use by wireless phones either in standby or in a call Last is current Max is
68. led party did not answer Action No action not an error e No AVPP IP The wireless phone is configured for static IP as opposed to use DHCP and no valid AVPP address has been entered Action Enter a valid AVPP IP address in the configuration setting or change to use DHCP e No AVPP Response The AVPP is not responding to requests from the wireless phone Action This may be caused by bad radio reception or a problem with AVPP The wireless phone will keep trying to fix the problem for 20 seconds and the message may clear by itself If it does not the wireless phone will restart Report this problem to the system administrator if it keeps happening e No AVPP Server This indicates one of the following e The wireless phone cannot locate AVPP Action IP address configuration of the AVPP is wrong or missing e AVPP is not working Action Check error status screen on the AVPP e No LAN connection at the AVPP Action Verify the AVPP connection to LAN e No Call Server This indicates that while there has been a response from the H323 Gatekeeper the IP Office it is not responding to the Registration Request message e No Call Server IP The phone cannot obtain an IP address for the H323 Gatekeeper the IP Office e No DHCP Server The phone is unable to contact the DHCP server e No Extension The phone has not obtained or been set with a an extension number Action Enter a valid extension e No Func Code The phone so
69. less phone is waiting for a specific period of time before attempting that operation again e Wrong Code Type Internal consistency check failure Action Check that the license type is set to 09 3616 3620 and 3626 phones or 33 3641 and 3645 phones e Wrong Set Type The set type administered on IP Office disagrees with the set type for the wireless phone e No message shown There is no voice path Action Verify that the audio codec is set correctly either G 729a or G 711 e No message shown Messages are left at the principal station but the MSG icon is not lit on the wireless phone Action Verify that Message Lamp Ext on the station form for the wireless phone is set to the extension of the principal station 3600 Series Phone Installation Page 52 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Wireless Phone Status Messages 4 4 Using the Phone Admin Menus The phone administration menu contains configuration options that are stored locally on each wireless phone These include network and wireless network settings that must be set to match the network and wireless network e Note that the options available vary according to the particular model of phone 3616 3620 and 3626 Phones 1 With the phone powered off simultaneously press and hold the Start Call and End Call buttons 2 After hearing two beeps release the Start Call button then release the End Call button 3 If an administ
70. lled on hardware products and any upgrades updates bug fixes or modified versions Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA CHANNEL PARTNER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA CHANNEL PARTNER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED AVAYA CHANNEL PARTNER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants you a license within the scope of the license types described below with the exception of Heritage Nortel Software for which the scope of the license is detailed below Where the order documentation does not expressly identify a license type the applicable license will be a Des
71. maining AVPP s However the loss of the master AVPP results in a loss of all communication between all of the AVPP s This also means that the loss of the master AVPP results in the loss of all active calls and wireless phones cannot check in until communication with the master is re established 1 3 6 1 AVPP100 Capacity The following table shows the capacity of the AVPP100 Note that these are the limitations are for AVPP100 s only Each IP Office model has its own limitations for the maximum number of supporting extensions Number of Maximum Calls Total Number of Maximum Calls Total Calls AVPP100s per AVPP Calls AVPP100s per AVPP 1 80 80 9 55 495 2 64 128 10 55 550 3 60 180 11 55 605 4 58 232 12 54 648 5 57 285 13 54 702 6 56 336 14 54 756 7 56 392 15 54 810 8 55 440 16 54 864 3600 Series Phone Installation Page 17 IP Office 15 601082 Issue 06a 21 February 2014 1 3 6 2 AVPP Front Panel The AVPP s front panel contains ports to connect to the LAN and an administrative computer via an RS 232 port Status LED s supply information about the AVPP s functionality 1 2 3 4 5 ooooo Le Status NETWORK e RS 232 Port Male DB 9 connector DTE used for RS 232 connection to a terminal terminal emulator or modem for system administration e Link LED s e LNKOK Link OK Lit when there is a network connection e ACT Activity Lit if there is system activity e COL Collision Lit if there are network collisions
72. n software programs or portions thereof included in the Software that may contain software including open source software distributed under third party agreements Third Party Components which contain terms regarding the rights to use certain portions of the Software Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the Documentation or on Avaya s website at http support avaya com Copyright You agree to the Third Party Terms for any such Third Party Components Note to Service Provider The Product may use Third Party Components that have Third Party Terms that do not allow hosting and may need to be independently licensed for such purpose Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service
73. nable Dial Plan Rules Disable Enable Dial Plan Oar __ Disable Enable i IRTLS Disable Enable Transmit Interval 15 seconds 30 seconds 1 minute 5 minutes 10 minutes Location Server IP ELP Port 8552 IP Addresses Use DHCP Static IP Phone IP Default Gateway Subnet mask TFTP Server IP Syslog Server IP Time Server IP Call Server IP Call Server Port AVPP IP OAI Server IP Security Authentication Open System Shared Key WEP Enable Disable 3600 Series Phone Installation Page 55 IP Office 15 601082 Issue 06a 21 February 2014 3641 3645 Admin Menu Key 1 4 Cisco FSR Username WPA2 Enterprise Authentication _ EAP FAST PEAP Username Password Delete Cert PAC DSCP Tags WT in call 46 WT standby 46 Other 0 Wi Fi Standard DSCP Tags Voice 46 Control 46 Other 0 Admission Control WPA2 Enterprise QoS DSCP tags Voice 46 Control 46 Other 0 Reg Domain 01 802 11a 5 150 5 250 5 250 5 350 DFS 5 470 5 650 DFS 5 470 5 725 DFS 5 725 5 825 5 725 5 850 802 11b Transmit Power 5mW 7dB 10mW 10dB 20mW 802 11b g 13dB 30mW 15dB 40mW 16dB 50mW 17dB 100mWw 20dB Diagnostics Run Site Survey Diagnostics Disabled Enabled lSyslog Disabled Errors Events Full Error handling Halt on Error Restart on Error Mode Restore Defaults 3600 Series Phone Installation Page 56 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration
74. oS settings applied to different signals e Network Configuration 65 Allows you to set network configuration options including IP address and hostname e Change Password 66 Allows you to change the password for AVPP access 3600 Series Phone Installation Page 61 IP Office 15 601082 Issue 06a 21 February 2014 4 5 2 SVP II Configuration The SVP II Configuration screen allows you to set the mode of the AVPP for an IP environment It is also where you can lock the AVPP for maintenance and reset the AVPP after maintenance If the IP address is changed the AVPP will automatically lock for maintenance and the AVPP must be reset upon exit All active calls are terminated during a reset 1 From the main menu scroll to SVP II Configuration and press Enter SY P II Configuration Hostname SVPII 1 Address 10 6 0 52 SVP II Mode Netlink IP Ethernet link auto negotiate System Locked N Maintenance Lock N Inactivity Timeout min 20 QoS Configuration Reset Reset all SVP servers Enter Changqe S Sendall ESC Exit Use arrow Keys to Move Cursor e SVP II Mode Defaults to NetLink IP for an IP environment Press enter to select and the screen is immediately redrawn with additional options for the IP environment S P II Configuration Hostname SVPII 1 Address 10 6 0 52 Phor 602 11 Automatic SVP II Master 10 8 0 52 First Alias IP Address 0 0 0 Last Alias IP Address 0 0 0 Enable H 323 Gatekeeper SVP II M
75. ode Netlink IP Ethernet link auto negotiate System Locked N Maintenance Lock N Inactivity Timeout imin 20 Q05 Configuration Reset Reset all SVP servers Enter Change S Sendall ESC Exit Use Arrow Keys to Move Cursor e Phones per Access Point Enter the number of simultaneous calls supported for your type Access point specifications are detailed in the configuration notes for each brand and type 802 11 Rate Select 1MB 2MB to limit the transmission rate between the wireless phones and access points To allow the wireless phone to determine its rate up to 11Mb s select Automatic e SVP II Master The master AVPP must be identified in an IP system Select one of the following identification options e To statically configure the IP address of the master AVPP in each of the AVPP s enter the IP address e To statically configure the IP address of the master AVPP in a DHCP server and configure each of the AVPP s to get the information from the DHCP server enter DHCP If DHCP is used the IP address of the master AVPP server must be configured in the DHCP server For more information about DHCP integration factors see the wireless phone interface guide for your IP environment e To statically configure the IP address of the master AVPP in a DNS server and configure each of the AVPP s to retrieve this information from the DNS server enter DNS If DNS is used the IP address of the master AVPP server must be configured in the
76. off the wireless phone press Power Off End Call 3600 Series Phone Installation Page 23 IP Office 15 601082 Issue 06a 21 February 2014 2 2 Using a 3641 or 3645 Phone Use the following process to perform a site survey using a 3641 or 3645 phone 1 With the phone powered off simultaneously press and hold Power On Start Call and Power Off End Call 2 After hearing two beeps release Power On Start Call then release Power Off End Call 3 If an admin password has been set it must be entered to display the Admin menu 4 Scroll to and select Diagnostics Select Run Site Survey gee starts in single SSID mode Use the Any and MyID to toggle between single SSID and any SSID modes 6 The display looks like the following for the multiple AP mode 111111 22 33 444 111111 22 33 444 111111 22 33 444 111111 22 33 444 Any Det 1 1 1 1 1 1 The last three octets of the on air MAC address for a discovered access point 2 2 The signal strength from the access point 3 3 The channel number of the access point 444 The beacon interval configured on the access point Any MyID Toggle between single SSID and any SSID modes Detl Smry Toggle between the multiple access point summary display 7 The following screen shows how the display would look when there are three access points configured with an SSID that matches that of the phone For example the first has a signal strength of 28dBm is configured on channel 2 with
77. one IP TFTP Server IP Default Gateway Subnet Mask Syslog Server IP Call Server IP Call Server Port AVPP IP OAI Server IP Learn Once Learn Always Static Entry None WEP Cisco FSR WPA PSK WPA2 PSK None Authentication Open System Shared Key WEP On Off Off On Key Information Default Key Key Length 40bit 128bit Key 1 Key 2 Key 3 Key 4 Rotation Secret Username Password Passphrase Pre shared Key Passphrase Pre shared Key Maximum S5OmW 30mW 20mW 15mW 10mW SmWw Diagnostics Mode On Off Disabled Errors Events Full Syslog Mode 3600 Series Phone Installation IP Office Page 54 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the Phone Admin Menus 4 4 2 3641 and 3645 Admin Menu The following table lists the Admin menu items Default settings are indicated by a 3641 3645 Admin Menu Phone Config Language E English Francgais Deutsch Espafiol Italiano ere _ Protocol i T ben PTT Disable Enable __ O Allowed Channel 1 Channel 24 Channels Name Channels Priority Channel Off On Name Channel Time Zone _ list GMT Daylight DST No Adjust DST Auto lt USA gt DST Auto lt AUS gt DST Auto lt EURO gt Savings Protected Enter number Speed dial Password _ Disable Enable Change Password Speakerphone Disable Enable Clear Extension IP Office _ Disable Enable Auto Ext _ _ Disable Enable Call Log Dial Disable E
78. or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Shrinkwrap License SR You may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009 The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at http support avaya com Licenselnfo under the link Heritage Nortel Products For Heritage Nortel Software Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level solely for the purpose specified in the Documentation and solely as embedded in for execution on or in the event the applicable Documentation permits installation on non Avaya equipment for communication with Avaya equipment Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice Copyright Except where expressly stated otherwise no use should be made of materials on this site the
79. other If routers and multiple subnets are in use the wireless phones must only use access points attached to a single subnet or be powered off and back on to switch to a different subnet e The 3626 and 3645 phones can use IP multicast addresses This requires multicasting to be enabled on the subnet used for the wireless phones and AVPP servers Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments e Administrative Computer A computer is required for setup and maintenance of the AVPP Initial AVPP configuration requires a serial port connection This computer can be temporarily connected directly to the component or to the network a dedicated computer is not required Some installations use a laptop to configure and maintain system components e TFTP Server A TFTP server is required to distribute software to the wireless phones and the AVPP The AVPP does not support the IP Office system s internal TFTP server e DHCP Server Optional The AVPP requires a static IP address However the 3600 Series phones can use either static addresses or they can use a DHCP server to obtain their addresses 3600 Series Phone Installation Page 11 IP Office 15 601082 Issue 06a 21 February 2014 1 3 1 3616 Wireless Telephone The Avaya 361
80. pectrum wireless phone 3645 16 Multi spectrum wireless phone with push to talk functionality e Avaya Voice Priority Processor AVPP 17 An AVPP provides QoS control for calls going to and from the wireless network The AVPP applies a proprietary QoS protocol called SpectraLink Voice Protocol SVP to the 3600 Series phone voice traffic An AVPP is mandatory for installations that include 3616 3620 and or 3626 telephones An separate AVPP is required on each sub net being used for wireless phone access e Access Points Supplied by Avaya or third party vendor access points provide the connection between the wired Ethernet LAN and the wireless LAN The access points used must be VIEW compliant see http www spectralink com product information wi fi view voice interoperability enterprise wireless program The number and placement of access points is critical and must be the result of a site survey 224 e For installations with an AVPP the wireless access points must be VIEW compliant and must support the SVP QoS protocol e For installations without an AVPP the wireless access points must be VIEW compliant and must support either the WMM or CCXv4 Cisco Compatible Extension QoS protocols e If Wi Fi Standard QoS is used then each access point must be configured for such features as WMM Power Save WMM Admission Control proper EDCA parameters DSCP mapping for voice and control traffic call admission control and Proxy ARP Consult
81. phone wiring during a lightning storm e Never install phone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the network interface e Use caution when installing or modifying phone lines Shielded Cables Avaya recommends the use of shielded cables for all external signal connections in order to maintain FCC Part 15 emissions requirements Avaya Voice Priority Processor AVPP The AVPP 10 20 and 100 have been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense 3600 Series Wireless Phones These devices comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesi
82. plication can be used to provide TFTP support If the IP Office is being used for DHCP the IP address of the PC running the TFTP software should be set in IP Office configuration If using a alternate DHCP server the IP address of the PC running the TFTP software should be set in the 176 options scope for the H 323 IP phones Materials Required e TFTP Server Software e Server PC With fixed IP address and meeting specification of chosen TFTP software Tools Required e Access to an additional network PC from which TFTP server operation can be tested Information Required e IP Address of the TFTP server PC Process 1 Download and install on a suitable server PC the selected TFTP server software This PC should have a fixed IP address within the network Note that address if not already known The address is required for both AVPP and phone configuration 2 Unpack the AVPP and 3600 Series phone software files 2 and place them into the folder setup on the TFTP server as its root folder 3 Test and check TFTP operation from another PC on the network A TFTP client can be run from the Windows by select Start Run and enter cmd Then enter TFTP for instructions 3600 Series Phone Installation Page 28 IP Office 15 601082 Issue 06a 21 February 2014 Installation TFTP Server Installation 3 3 DHCP Server Installation Use of a DHCP server is optional The 3600 Series phones use DHCP by default However they can also be individually
83. quire voice quality WT In call WT Standby In call traffic requires voice quality and may be set to a higher priority than standby traffic RTP Audio traffic to the IP PBX It requires voice quality PBX Traffic not audio to the PBX Inter SVP2 The information passing protocol the AVPP servers use to communicate with each other Page 64 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the AVPP Menus 4 5 4 Network Configuration The IP address and other network settings are established via the Network Configuration screen This is also where you may optionally establish a hostname and enter the IP address of the location of any software updates For more information about installing software updates via TFTP see Software Maintenancel 444 1 From the main menu scroll to Network Configuration and press Enter A screen similar to the following is displayed Network Configuration Hostname SVPO020 1 Address 10 8 0 61 Ethernet Address fixed 00 90 78 02 8SF 4B IP Address 10 8 0 61 Hostname sv POzO 1 Subnet Mask 255 0 0 0 Default Gateway 10 0 0 90 SVP II TFTP Download Master 10 0 0 3 Primary DMS Server NONE Secondary DNS Server NONE DNS Domain NONE WINS Server 10 135 0 1 Workgroup WORKGROUP syslog Server 10 0 0 31 Disable Telnet service N Maintenance Lock N Enter Change S Sendall ESC Exit Use Arrow Keys to Move Cursor e IP Address Enter the IP address of the AV
84. ration password has been set it must be entered to display the Admin menu If no password is set the Admin menu is displayed 4 To scroll through the menu options press Up Down and Select 5 To change the selected option press OK or press Up to return to the previous menu level 3641 and 3645 Phones 1 With the phone powered off while pressing the START key press and release the END key 2 When the administration menu appears release the START key 3 If the phone s administration password has been enabled the phone will require that password to be entered before it displays the administration menu The default password is 123456 This step is not required if the administration password has not been enabled 3600 Series Phone Installation Page 53 IP Office 15 601082 Issue 06a 21 February 2014 4 4 1 3616 3620 3626 Admin Menu The following table lists the Admin menu items Default settings are indicated by a 3616 3620 3626 Admin Menu Phone Config Network Config Diagnostics Restore Defaults License Option Ext Password IP Office OAI ON OFF Push to Talk 3626 only Admin Password IP Address ESS ID Security Reg Domain Transmit Power Run Site Survey Set Current IP Ofc Enabled IP Ofc Disabled Enable OAI Disable OAI Allowed Channels Allow Disallow Use DHCP Static IP Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Channel 6 Channel 7 Channel 8 Allow PTT Disallow PTT Ph
85. red c Set the Call Server IP to the LAN address of the IP Office d Set the Call Server Port to 1719 e If installing with an AVPP for QoS control set the AVPP IP address 3 Select SSID Enter the SSID of the wireless network that the phone should use 4 Select WLAN Settings e For installations using an AVPP a Select Custom and then Security Enter the security settings that match those configured for the access points b Select QoS and then SVP Check that the QoS settings match those set for the AVPP The defaults used by the AVPP are 46 for WT in call and WT standby O for Other e For installations using WMM a Select Custom and then Security Enter the security settings that match those configured for the access points b Select QoS and then Wi Fi Standard Check that the QoS settings match those set for the access points The defaults are 46 for Voice and Control O for Other e For installations using CCXv4 a Select CCX Select WPA2 Enterprise Enter the security settings that match those configured for the access points b Select QoS Check that the QoS settings match those set for the access points The defaults are 46 for Voice and Control O for Other 5 Select Reg Domain The regulatory domain must be set before the wireless frequency and transmit power can be selected Press LINE and then select the appropriate regulatory domain 01 North America 02 Europe a Once the regulatory domain has be
86. red operation A Warning e Changes or modifications to this equipment not approved by Avaya may cause this equipment to be non compliant with part 15 of the FCC rules and void the user s authority to operate this equipment e Avaya products contain no user serviceable parts inside Refer servicing to qualified service personnel 3600 Series Phone Installation Page 19 IP Office 15 601082 Issue 06a 21 February 2014 Chapter 2 Performing Site Surveys 3600 Series Phone Installation Page 21 IP Office 15 601082 Issue 06a 21 February 2014 2 Performing Site Surveys Installation of the wireless network access points is largely dependant on the manufacturers instructions That will include instructions on the location of access points in order to ensure sufficient wireless coverage in the required areas of usage e Perform a Site Survey Do not proceed with AVPP and 3600 Series phone installation unless a thorough site survey has been performed Perform a site survey following the instructions provided by the access point manufacturer Most wireless phone audio problems have to do with access point range positioning and capacity Performing a site survey can isolate the access point causing these types of problems If the wireless phone itself is suspected conduct a parallel site survey with a wireless phone that is known to be properly functioning Potential Problems The following are the most common problems encountered which would be
87. ries phones support a number of programmable buttons These can be used for a range of IP Office functions e 3616 3620 and 3626 Phones These phones support 6 programmable buttons When the phone is on but idle the button functions can be accessed by pressing LINE and then a key from 1 to 6 e 3641 and 3645 Phones These phones support up to 12 programmable buttons only support 6 programmable button are available if the phone administration option IP Office is disabled Only the first 9 can be used for appearance functions Buttons can be accessed in two ways e For the any of the first 9 buttons when the phone is on but idle by pressing LINE and then a key from 1 to 9 e When the phone is on but idle press LINE The four soft keys below the display will match the first 4 programmable buttons To access the next set of 4 programmable buttons press LINE again Programming Buttons By default every user added to the IP Office system has their first three programmable buttons set as Call Appearance buttons It is recommend that these are not changed Note that changes to button programming settings only take effect after the wireless phone is powered off and back on again 1 If not already done start IP Office Manager and receive the configuration from the IP Office control unit 2 Click on i User to display the current users and the settings of the first user 3 Select the Button Programming tab 4 To program a particular button double
88. rmits one user to interface with the Software Units may be linked to a specific identified Server Database License DL End User may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicates with no more than a single instance of the same database CPU License CP End User may install and use each copy of the Software on a number of Servers up to the number indicated in the order provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not reinstall or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee 3600 Series Phone Installation Page 2 IP Office 15 601082 Issue 06a 21 February 2014 Named User License NU You may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function e g webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function
89. s press FCN 3600 Series Phone Installation Page 58 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the Phone Admin Menus 4 4 5 Security Note that while the phone displays keys and passwords as they are entered they are not displayed after the administration menu is exited and then returned to If wireless security is in use at a site you must configure each wireless phone with security settings that match that being used by the wireless access points e None Default Disables any 802 11 encryption or security authentication mechanisms e WEP WEP Wired Equivalent Privacy is a wireless encryption protocol that scrambles wireless signals for security in the wireless network Select the entries from the options below to enable the wireless phone to acquire the system e Authentication Select either Open System Default or Shared Key e WEP On Off To enable the use of WEP select WEP On The default is WEP Off e Key Information To scroll through the options press Up and Down e Default Key Enter the key specified for use by the wireless phones This will be 1 through 4 e Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location e Key 1 4 Scroll to the key option that corresponds to the default key that was entered above Press 0 and enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexad
90. s try registering a different wireless phone to the phone port If error still persists contact Avaya Technical Support and report the error e Low Battery and beep Action On call the battery icon displays and a soft beep will be heard when the user is on the wireless phone and the battery charge is low User has 15 30 minutes of battery life left Action Not on call The battery icon displays whenever the battery pack charge is low The message Low Battery and a beep sound indicate a critically low battery charge when user is not on the wireless phone The wireless phone will not work until the battery pack is charged e Multiple GW Res More than one SVP server has responded Action Caused by two or more wireless phones sharing the same IP address Assign unique IP addresses to each wireless phone e Multiple SVP Reg The phone has received responses from multiple AVPP s Action This can happen if the phone has been configured to use a different AVPP and then powered up before the previous server has had time to determine that the phone is no longer connected to it The problem should resolve itself after about 30 seconds e Must Upgrade SW The phone software is incompatible with the hardware Action Download the correct phone software and restart the phone e Net Busy The phone cannot obtain sufficient bandwidth to support a call The MAC address of the access point is displayed Action Try calling again later e No Answer The cal
91. s Phones 3641 3645 only Control Unit IP Office Manager DHCP Server View Compatible Wireless Optional Access Point with WMM or CCXv4 3600 Series Phone Installation Page 9 IP Office 15 601082 Issue 06a 21 February 2014 1 1 Quality of Service Control In an installation with just one or two wireless IP phones it is possible that adequate call quality occurs without any QoS control However as further devices are added call quality is very likely to diminish rapidly Therefore to maintain call quality some mechanism for QoS control must be implemented For 3600 Series phones the QoS mechanism can be either the use of an Avaya supplied AVPP which uses SVP or the use wireless access points configured for WMM or CCXv4 In all cases only one of the three methods should be used the methods cannot be mixed in the same installation For installations that include any older 3600 Series telephones the 3616 3620 and 3626 only the use of the AVPP is supported For installations that only include newer 3600 Series telephones the 3641 and 3645 the use of either an AVPP or WMM or CCXv4 is supported In all scenarios the wireless access points must also be Voice Interoperability for Enterprise Wireless VIEW compliant e SpectraLink Voice Priority SVP SpectraLink Voice Priority is a proprietary method of WLAN QoS developed by Polycom to ensure enterprise grade voice quality battery life and call capacity for
92. string correctly This indicates that the password set in the phone disagrees with the password administered in IP Office Action Enter the correct password in the phone e Press END Your call has ended Action To return to standby mode press Power Off End Call 3600 Series Phone Installation Page 50 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Wireless Phone Status Messages e Restarting The wireless phone is in the process of rebooting There will be a 20 second delay in an attempt to let potential network system errors clear Action None e Retry Restart The wireless phone is waiting for user input prior to retrying the registration process or restarting after a delay Action See Avaya IP Office Integration Factors e Select License The correct protocol has not been selected from the license set Action Using the administrative menus select one license from the set to allow the phone to download the appropriate software e Server Busy The wireless phone is attempting to download from a TFTP server that is busy downloading other devices and refusing additional downloads Action None the wireless phone will automatically retry the download every few seconds e Service Unavailable Restarting An error has caused the handset to lose the call It is now attempting to restart and return to standby Action This occurs when Restart on Error operation has been selected e Storing Config T
93. the appropriate VIEW Configuration Guide for settings e IP Office Control Unit Use of 3600 Series phones via an AVPP is supported on all types of IP Office control unit The IP Office is the telephony switch and each 3600 Series phone is configured as a user and an extension on the IP Office e The IP Office control unit must provide voice compression VCM channels The number of available channels at any time may restrict the number of calls between 3600 Series phones and other non IP phones and lines The method by which voice compression channels are provided depends on the type of IP Office control unit and the IP Office software release e Ethernet Switch Connects the multiple network devices including the AVPP IP Office and the access points For small site the IP Office control unit may act as the switch however for larger sites a dedicated switch is recommended e Although a single Ethernet switch network is recommended the wireless phones and the AVPP can operate in larger more complex networks including networks with multiple Ethernet switches routers VLANs and or multiple subnets However in such networks it is possible for the Quality of Service QoS features of the AVPP to be compromised and voice quality may suffer Any network that consists of more than a single Ethernet switch should be thoroughly tested to ensure any quality issues are detected e The 3600 series wireless phones cannot roam from one subnet to an
94. the maximum number in use at one time SVP II Access Points in Calls Access points with wireless phones in a call 3600 Series Phone Installation Page 69 IP Office 15 601082 Issue 06a 21 February 2014 e SVP II Telephone in Use Wireless phone in standby or in a call e SVP II Telephone in Calls Wireless phone in a call e SVP II ARP Audio Delay ARP audio packets whose transmission was momentarily delayed e SVP II ARP Audio Lost ARP audio packets dropped due to insufficient memory resources 3600 Series Phone Installation Page 70 IP Office 15 601082 Issue 06a 21 February 2014 Maintenance and Administration Using the AVPP Menus 4 5 9 Software Versions The AVPP and wireless phones utilize Avaya s proprietary software that is controlled and maintained through software versions The Software Version screen provides information about the version currently running on the AVPP This information will help you determine if you are running the most recent version and will assist Avaya engineering and or customer support in troubleshooting software problems 1 From the AVPP main menu select System Status 2 Select Software Version A screen similar to the following is displayed software Version Numbers Hostname SVPO020 1 Address 10 6 0 61 SVP Type Hardware Versions Factory Page Downloader 99cd73ee Table of Contents 45530976 Functional Code f4ae1d58 File System 4bfc9a09 Note that th
95. the system closes it This number can be from 1 to 100 If it is set to zero 0 the administrative module will not close due to inactivity e QoS Configuration Select this option to set the DSCP tags and the 802 1p tags See QoS Configuration 644 e Reset System If this option is selected you will be prompted to reset the AVPP upon exiting this screen Resetting the AVPP will terminate any calls in progress 3600 Series Phone Installation Page 63 IP Office 15 601082 Issue 06a 21 February 2014 4 5 3 QoS Configuration If QoS Configuration is selected from the SVP II Configuration screen From the main menu scroll to SVP II Configuration and press Enter 2 Select QoS Configuration QoS Configuration Hostname slnk 63e396 Address 16 13 6 127 Traffic Class DSCP Tag Administration Default WT In call Default WT Standby Default RTP Default PBX Default Inter SUP2 Default Enter Change S SendAll ESC Exit Use Arrow Keys to Move Cursor Tags set packet priorities for QoS Either DSCP or 802 1p tags may be used e DSCP Tag DSCP Differentiated Services Code Point is a QoS mechanism for setting relative priorities In the IP header packets are tagged with a DSCP field for type of service e Traffic Class 3600 Series Phone Installation IP Office Administration Tags set the priority for Telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not re
96. to each phone e Username Enter a user name that matches an entry on your Radius server User names are alphanumeric strings and can be entered using the same technique as described above for ESSID entry e Password Enter the password that corresponds to this user name 3600 Series Phone Installation Page 59 IP Office 15 601082 Issue 06a 21 February 2014 4 5 Using the AVPP Menus The initial connection to the AVPP must be made via a serial connection to establish the AVPP s IP address After the IP address is established connection to the AVPP can be done via the network using Telnet It is recommended that the basic setup actions occur while the serial connection is made Connecting via the Serial Port This method is required for initial access to the AVPP Once it has been configured with an IP address future access can be done via Telnet see below 1 Using a DB 9 female null modem cable connect the AVPP to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration e Bits per second 9600 e Data bits 8 e Parity None e Stop bits 1 e Flow control None 3 To display the AVPP login screen press Enter 4 Enter the default login admin and default password admin These are case sensitive The NetLink SVP II System 614 menu is displayed Connecting via Telnet Telnet can only be used after the AVPP s IP address is conf
97. yslog Server Logging can be set to Syslog or NONE If Syslog is set a message is sent to the Syslog server when an alarm is triggered e Disable Telnet service Prevents Telnet access into the AVPP server Reset the AVPP server for the change to take effect Upon reset the Telnet protocol server is not started The AVPP must be reset in order to set the configuration options If the AVPP is in Maintenance Lock and you press Esc you will be prompted to reset the AVPP At the reset prompt press Y Yes To manually reset AVPP select Reset in the SVP II Configuration screen and then press Y Yes 3600 Series Phone Installation Page 65 IP Office 15 601082 Issue 06a 21 February 2014 4 5 5 Change Password The password to access the AVPP may be changed if desired From the Main Menu select Change Password A screen similar to the following is displayed A Caution Remember to keep the password safe as it cannot be reset remotely 1 From the main menu scroll to Change Password and press Enter Change Password Hostname SUPU2_ 1 Address 16 8 6 61 Old Password HH HH HHH HHH HHH HH New Password HHH HHHHRHHRHRHRHMHRHE Confirm New Password xxx xxx xxx xxx eKH Set Password Set Password on all SUP servers Enter Select ESC Exit Use Arrow Keys to Move Cursor 2 Enter the information The password parameters are e More than four characters e First character must be a letter other characters may be numbers and letters

3600 Series - IP Office Info

Contents

Download Pdf Manuals

Related Search

Related Contents