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Symantec LiveState Recovery Manager 3 (10356218)

1. You can also use the Windows Event Viewer on the remote computer to view events from the application logs To view events on a computer 1 Inthe Assets view of the console do one of the following m Click Managed Computers to display a list of computers in the right pane Double click Computer Groups and then click a group name to display a list of computers in the right pane 2 Select a computer in the upper right pane whose events you want to view 3 Click the Events tab in the lower right pane to view 4 Select an event in the Type column to display specific information about it in the bottom of the right pane Viewing the status on a computer You can use the Status tab to view status information about such things as Symantec LiveState Recovery the Symantec LiveState Recovery license scheduled backup jobs and client information You can also cancel a failed backup job or retry a failed backup job or install package from the Status tab Computer names with a white X inside a red circle indicate an error such as a failed backup job To view the status on a computer 1 Inthe Assets view of the console do one of the following m Click Backup Jobs then click a backup job in the right pane In the lower right pane click the Status tab Administering backup jobs 75 Monitoring computers Double click Computer Groups and then click a group name to display a list of computers in the right pane Select a computer na
2. Symantec LiveState Recovery Manager Implementation Guide 9 symantec l Symantec LiveState Recovery Manager 3 0 Implementation Guide The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the agreement Documentation version 1 0 PN 10356221 Copyright Notice Copyright 2005 Symantec Corporation All Rights Reserved Any technical documentation that is made available by Symantec Corporation is the copyrighted work of Symantec Corporation and is owned by Symantec Corporation NO WARRANTY The technical documentation is being delivered to you AS IS and Symantec Corporation makes no warranty as to its accuracy or use Any use of the technical documentation or the information contained therein is at the risk of the user Documentation may include technical or other inaccuracies or typographical errors Symantec reserves the right to make changes without prior notice No part of this publication may be copied without the express written permission of Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 Trademarks Symantec the Symantec logo Symantec LiveState LiveUpdate and Symantec pcAnywhere are U S registered trademarks of Symantec Corporation Microsoft Windows Windows NT MS DOS and the Windows logo are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Other brands an
3. You add a remote computer to the first console through the first server then shut down the server Troubleshooting 81 Troubleshooting the product Now you add the remote computer again but this time to the second console through the second server The remote computer should be added to the Managed Computers tree view in the second console but instead the remote computer appears in the Unmanaged Computers tree view with an error status As a result you will not be able to manage the remote computer on the second server This is because you are attempting to install the LiveState Agent twice from two different server installations The second installation of the agent is unable to update the database and configure the agent to communicate with the second server There are two solutions 1 You can perform a move workstation to transfer the database into the second server and configure the LiveState Agent to communicate with that server 2 Or you can perform an update of the LiveState Agent by removing the computer from the server then re adding it through the second server thereby changing its configuration to communicate with the second server Unknown username error when adding a remote computer When a remote computer is running Windows XP in a workgroup the default local security policy on the computer forces any connection to the share usually C by using the Guest account Therefore when you try to add the compute
4. ccecesseseseseeceseseeceseeeeseseeeeseeeeeseeees 86 Removing backup jobs from backup job categories cceeseseeseeees 86 Deleting backup job categories cccceceessssesessecesesseceseeeesesenetseseseeseeees 87 Monitoring computers selben ma a a E 87 Viewing drive details of a computer oo eesesssseseseseceeeeeseseseseseeeeeeees 88 Viewing backup jobs on a computer oo eee eceeecseseseeseseeceseseeceseseeeeseeeeeesens 89 Viewing the backup history of a computer ceeeeseseseeeseseteteteteeeeeeees 89 Viewing events ON a COMPUTED eee eeeeescesseseseeseeseeceeeeseeseeceeeseeaeeneeeenees 90 Viewing the status on a computer 2 0 ee eeeeeeceseeeeseseeeeseseeeeseeeteeseeeeeeees 90 Processing pending jobs on computers cceeeesseseseteeeeceeeeeseeeeseseeeees 91 Request updated client information 20 0 0 ccccccecsscessescsesseseseteeseneesees 91 Viewing a computer log oo eceecesesseseseeseseseeseseceseseeceseseeecseseeceseeetseseseesees 92 Viewing a s rver log tscsc ce ccccisccccvecsckeeseengeacisticiesecedieesegiecadiesetetiesuiendnernees 92 Exporting a console table to a file oo ccccssesessseseceseseseseessssseseeessesesess 92 Recovering files OF disks cccccessssesssssesesesesesessesssssecescsesesesesseseeessesesesesesenseees 93 Starting Symantec pcAnywhere from the console cccsseseseseeeeeeees 94 Troubleshooting Troubleshooting the product cceccssssessssesesseseseeeeseseeeeseeeesese
5. managed computers See Discovering computers with LiveState Recovery components on page 29 28 QuickStart Discovering computers Table 2 3 lists the information that is displayed about discovered computers Table 2 3 Discovered computer information Name View the name of each running turned on computer found in the domain or workgroup Domain View the name of the domain where the computer resides on the network Provider View the general type of network operating system that the computer resides on Comment View a computer description if one was added in the Windows Computer Name tab Status View the state of the computer LiveState Recovery Version View the version of Symantec LiveState Recovery that is installed on the computer If you have not added the computer to the console or installed Symantec LiveState Recovery this will appear as Unknown Version Management Console Version View the version of the Management Console agent that is installed on the computer If you have not added the computer to the console this will appear as Unknown Version Note Before you continue have you created install packages See Creating install packages on page 24 Discovering unmanaged computers Discover Computers lets you select multiple unmanaged computers either by typing the computer names or IP addresses or by browsing for computers across domains QuickStart 29 D
6. Logging off from the server When you log off from the console the starting console view will remain open until you exit the program or until you log on to the console again Any backup jobs you have deployed to computers will continue to function as usual You can also log off from the console by exiting the program To log off from the server 1 Onthe File menu of the Symantec LiveState Recovery Manager console do one of the following m Click Log off to log off from the server and have the console remain open m Click Exit to log off from the server and close the console 2 Click OK QuickStart 17 Using the console Changing the agent user account password If policies at your site require that you change all passwords on a regular basis you may need to change the password for the agent user account When you installed Symantec LiveState Recovery Manager server the setup program stored the agent user account name and password in a local account or a domain account and in the operating system where the server is installed The password in both locations must be identical Therefore if you change it in one location you must also change it at the other location If the two passwords are not identical it could result in a distribution error as displayed in the console Computers that you are managing with the product have agent user accounts and passwords automatically assigned to them by the LiveState Agent When you change
7. When you delete a computer group the group name and any computers under that group are removed from the tree The computers inside the group including any backup jobs assigned to them remain in the Managed Computers tree of the Assets view See Removing managed computers on page 31 To delete computer groups 1 Inthe Assets view of the console click Computer Groups to display the list of groups in the right pane of the console 2 Select the names of the computer groups you want to remove 3 On the Computers menu click Delete Computer Groups 4 Click OK Adding computers to a group After you have created a computer group you can customize the group by adding or removing computers that you have added to the LiveState Recover Manager database You use traditional file selection methods in the console to select one or more computers that you want to add to a computer group To add computers to a group 1 On the View menu click Assets 2 Click Managed Computers to display a list of computers you can add in the right pane of the console 3 Select the computers you want to add to a group 4 On the Computers menu click Add Computers to Group 5 Inthe Add computer to Group dialog box select a computer group from the drop down list 6 Click OK Removing computers from a group When you remove a computer from a group the computer will still appear in the Managed Computers tree in the Assets view because it is already
8. make the changes you want 4 Click OK Removing a link from the Tools view You can use Remove link to delete one link at a time from the Tools view To remove a link from the Tools view 1 Inthe Tools view of the console select a link that you have created 2 On the Tools menu click Remove link 86 Using the Tools view Removing a link from the Tools view Symbols csv file creating 92 SV2i files 66 A activating LiveState Recovery 49 advanced options for backup images 66 agent uninstalling 47 agent user account password 33 Assets view 37 backing up dual boot systems 59 backup history 89 backup images advanced options 66 consolidate 75 encrypting 67 filenames 76 full 73 history 89 incremental 73 running command files 68 see also backups backup job categories adding backup jobs to 86 adding to console 85 deleting 87 removing backup jobs from 86 renaming 86 backup jobs assigning to computer groups 84 assigning to computers 84 assigning to computers about 83 cancel 90 existing run now 80 organizing about 85 retry 90 scheduling incremental about 72 scheduling options 63 scheduling about 57 viewing assigned 89 Backup Now 81 backups checking integrity of 78 compressing 65 consolidating 75 create with no schedule 81 database non VSS aware 70 database VSS aware 59 deciding where to save 61 delete scheduled 83 dual boot systems 59 editing scheduled 82 history 89 limiting the number of bac
9. Backing up VSS aware databases Symantec LiveState Recovery Manager can co exist with Microsoft VSS Volume Shadow Copy Service to automate the process of backing up VSS aware databases like production Exchange 2003 and SQL 2005 databases transaction logs on Windows Server 2003 Active Directory and the latest versions of Oracle VSS aware databases are auto enabled and cannot be turned off 43 44 Administering backup jobs About backup jobs Note Licensing Symantec LiveState Recovery on remote computers does not give users any right to use VSS VSS must be licensed separately from Microsoft and users must conform to any license agreement or documentation that accompanies VSS For information about backing up non VSS aware databases see Backing up non VSS aware databases on page 54 VSS allows IT administrators to create a shadow copy backup of volumes on a server The shadow copy includes all files including open files When a Symantec LiveState Recovery backup job starts Symantec LiveState Recovery alerts the VSS that a backup image is about to be created VSS then communicates this information to the VSS aware databases and puts them into a quiesced sleep state Symantec LiveState Recovery always attempts to communicate with VSS if it is installed on a desktop or server and tries to provide VSS with information to quiesce databases While in this quiesced state the databases continue to write to transactio
10. LiveState Recovery Manager console When you uninstall the Symantec LiveState Recovery Manager console product files are automatically deleted including program shortcuts on the desktop and Windows Start menu If you do not uninstall the Symantec LiveState Recovery Manager server any computers computer groups backup jobs or backup job categories that you have added to the console will remain in the Symantec LiveState Recovery Manager database If you decide to reinstall the console later the computers groups and backup jobs in the database will re populate the console interface To uninstall the Symantec LiveState Recovery Manager console 1 On the Windows taskbar click Start gt Settings gt Control Panel 2 Inthe Control Panel window double click Add or Remove Programs 3 Inthe Add or Remove Programs window click Symantec LiveState Recovery Manager 3 0 4 Click Change Remove 5 Inthe Uninstall Symantec LiveState Recovery Manager 3 0 window click Uninstall 6 Click Done to exit the wizard Restart your computer if prompted to do so This step is necessary to ensure that all components are properly removed Installing Symantec LiveState Recovery Manager 29 Uninstalling the product Uninstalling the Symantec LiveState Recovery Manager server If you are uninstalling the Symantec LiveState Recovery Manager server be aware that it will not uninstall Symantec LiveState Recovery from any computers that you have added to t
11. Symantec LiveState Recovery Manager Best practices for backup protection Before a backup During a backup After a backup The following strategies can help ensure successful full backups Simplify recovery and reduce the time it takes to create backup images Where possible separate the boot operating system from the business data Put the boot operating system and the data on their own respective volumes This separation speeds the creation of backup image files and narrows what needs to be restored Backing up computers in different time zones When you are using the console to back up computers that exist across one or more time zones the backup will run on the day and local time where the computer is physically located Run Windows Disk Defragmenter and chkdsk utilities before full backups Symantec LiveState Recovery Manager greatly simplifies the creation of backups To take advantage of this consider the following strategies Create backup images often and regularly Use the Create Backup Job Wizard to schedule the consistent creation of backup images Save backup images to the proper location This product supports saving backup image files to a network hard disk or to a local hard disk including USB FireWire REV Zip and Jaz drives and magneto optical It does not support saving backup image files directly toa tape drive To save backups to tape save the backup to another drive and then use your existing tape
12. a given point in time the baseline image plus all the incrementals taken up to that point in time are used for the restore For example suppose you have a baseline image with eight incremental backups You decide to restore to the point in time that the fourth incremental was taken When you restore the baseline image and the first four incrementals are used to restore the backup m When you create a base with incrementals if you select a hidden drive partition and a non hidden partition in the same backup job the hidden partition will only be backed up when a base image is specified no incremental backup images will be created m Incremental images can be consolidated thus reducing the restore to the baseline image and a consolidated incremental image See Consolidating incremental backup images on page 59 Note The baseline image and all associated incremental backups must be kept together in the same folder If any image is missing the backup image set becomes invalid and you will not be able to restore the data When you create a base with incrementals backup job you can select which events will trigger the automatic creation of incremental images For example at the time you log off of a remote computer or install an application you can have Symantec LiveState Recovery create an incremental image Note This feature may not be available on the remote computer in your version of Symantec LiveState Recovery T
13. backup job in the table m Click Managed Computers in the left pane select a computer in the table and then click the Backup Jobs tab Select the backup job in the table 3 On the Backup Jobs menu click Edit Backup Job and then complete the scheduling step in the wizard General options for creating backup images When you schedule a backup job you can set the following general options for the backup images m Setting the compression level for backup images m Verifying a backup image m Dividing a backup image file into smaller files Limiting the number of backup images that are created Administering backup jobs 49 About backup jobs Setting the compression level for backup images When you create a schedule for a backup job you can choose the compression level for the images Table 3 3 describes the available compression levels available Table 3 3 Compression levels for backup images None Uses no compression This is most useful if storage space is not an issue However if you are saving the backup image file to a busy network drive using high compression may be faster than no compression because there is less data to write across the network Standard Uses low compression for a 40 average data compression ratio on backup image files This is the default Medium Uses medium compression for a 45 average data compression ratio on backup image files High Uses high compression for a 50 average
14. data compression ratio on backup image files This is usually the slowest method When a high compression backup image is created CPU usage may be higher than normal Other processes on the computer may also be slower Verifying a backup image If this option is selected in the wizard at the time you create a backup the backup image file or set of files will be checked to see that all of files are available the internal data structures in the backup image match the data that is available and the backup image can be uncompressed to create the expected amount of data if you selected a compression level at the time of creation For steps on how to verify a backup image file after it has been created refer to the Symantec LiveState Recovery product documentation Note Be aware that verifying an image doubles the time approximately required to create the backup image Dividing a backup image file into smaller files You can split a backup image file into two or more smaller files This feature is useful if you are creating or exporting a backup image file that you want to copy 50 Administering backup jobs About backup jobs to removable media later for safekeeping The backup image is split into smaller more manageable segments You can then copy the segments onto separate removable media Note If Symantec LiveState Recovery creates an sv2i file in addition to the v2i files you need to save the sv2i file on
15. information about LiveState on the Symantec Web site m Discovering computers you want to add to the console See Discovering computers on page 27 m Deploying backup jobs to computers you are managing See Assigning backup jobs on page 67 m Running LiveUpdate See Updating Symantec LiveState Recovery Manager on page 23 m Requesting updated information on a remote computer See Request updated client information on page 75 m Logging off from the console server See Logging off from the server on page 16 QuickStart 21 Using the console Making the Home Page view the default You can make the Home Page view the default view when you log on to the console The next time you log on to the console the Home Page replaces the Quick Start at the default view To make the Home Page view the default 1 Inthe console click the QuickStart tab 2 Select Don t show this page after log on at the bottom of the QuickStart page Assets view The Assets view available as a button in the left pane of the console is used to display all the computers that are currently being managed or not managed by the server From the Assets view you can m Use the Discover Computers feature to scan a specified network domain or workgroup When the scan is complete the console will list all visible turned on unmanaged computers in an entire network domain workgroup or IP address range A computer is considered
16. integrated with the Symantec LiveState Recovery Manager console and server See Removing managed computers on page 31 QuickStart 39 Where to go from here To remove computers from a group 1 Onthe View menu click Assets 2 Double click Computer Groups to display a list of computer groups in the tree 3 Select a computer group name that contains the computers you want to remove from the group 4 Select the computers you want to remove in the right pane of the console 5 On the Computers menu click Remove Computers from Group Where to go from here After you have integrated computers into the console you can create and deploy backup jobs to those computers See Creating backup jobs on page 60 or Assigning backup jobs on page 67 40 QuickStart Where to go from here Administering backup jobs This chapter includes the following topics About backup jobs About incremental backup jobs Creating backup jobs Assigning backup jobs Organizing backup jobs Monitoring computers Recovering files or disks About backup jobs This section contains the following Information to help you create backup images See Tips for creating backup images on page 42 See Backing up dual boot systems on page 43 See Backing up VSS aware databases on page 43 See Backing up non VSS aware databases on page 54 Information about storage locations for backup images and their advantage
17. jobs on page 60 Creating install packages Symantec LiveState Recovery Manager does not include install packages for deploying the full Symantec LiveState Recovery product to computers If you want to deploy the full Symantec LiveState Recovery product you must first create install packages using the Create Update LiveState Recovery Files wizard and the Symantec LiveState Recovery product CD Note Symantec LiveState Recovery Manager ships with three pre built install packages of Symantec LiveState Recovery agent only for the Advanced Server Standard Server and Desktop versions Unless you intend to install full versions of Symantec LiveState Recovery on computers there is no need to create install packages of Symantec LiveState Recovery In which case you can proceed to Discovering computers on page 27 An install package is a single installation that contains the Management Control component and either the Symantec LiveState Recovery agent or the full Symantec LiveState Recovery product Install packages are stored on the QuickStart 25 Creating install packages Symantec LiveState Recovery Manager server You can deploy install packages at any time to computers you have added to the console Symantec LiveState Recovery Advanced Server full product Management Control component W A Package A Symnatec Symantec LiveState Recovery Manager server 7 Symantec LiveState Recovery agent onl
18. jobs from your workstation and manage and view the complete status of those backup jobs on all computers Using the console you can connect to the agents on any number of computers in a network domain or workgroup that already have the agent installed Starting the console You can start the console from the Windows start menu or from the Windows desktop After the console is opened you need to log on to the console to complete tasks 16 QuickStart Using the console To start the console Doone of the following m On the classic Windows taskbar click Start gt Programs gt Symantec gt LiveState Recovery gt LiveState Recover Manager m On the Windows XP taskbar click Start gt All Programs gt Symantec gt LiveState Recovery gt LiveState Recover Manager m On the Windows desktop double click the Symantec LiveState Recovery Manager 3 0 Console icon Logging on to the server through the console During the installation of the Symantec LiveState Recovery Manager server you had to specify a server administrator account password After you start the console you must specify this case sensitive password to access the server through the console s interface To log on to the server through the console 1 On the File menu of the Symantec LiveState Recovery Manager console click Log on 2 Inthe Log on dialog box type the computer name or IP address of the server 3 Type the password to the console 4 Click OK
19. managed if it has the LiveState Agent installed on it If a computer has Symantec LiveState Recovery and the LiveState Agent installed it is considered recovery enabled m Add computers to the console from the Discover Computers list that you want to manage and protect m View acomputer s drive details like the drive s used and free space last backup and last backup location backup history or event details to verify that Symantec LiveState Recovery is functioning properly m Deploy install packages of Symantec LiveState Recovery to computers you have added to the console m Create a custom group of computers with a specific name for easier management This new group is added to the Computer Groups tree m Create backup job categories to organize frequently used backup jobs For example you can create a Daily backup job category that can represent various required or mandatory backup schedules that have been approved for particular computers in your organization m Install license files to activate deployed installations of Symantec LiveState Recovery on computers 22 QuickStart Using the console Incidents view You can use the Incidents view to get information on the health of a selected computer in the network domain or workgroup that you have added to the console The Incidents view available as a button in the left pane of the console is used to alternately display Computers with failed backup jobs N
20. resends information back to the Symantec LiveState Recovery Manager server regarding the state of the computer backup status hard drive information and so forth As the remote computer responds to the request any information that needs to be updated will appear within a brief period of time in the console interface Symantec LiveState Recovery must already be installed on the managed computer to use this feature To request updated client information 1 Inthe Assets view of the console do one of the following 76 Administering backup jobs Monitoring computers Double click Computer Groups in the left pane to expand the tree and then select a group In the right pane select a computer that already has Symantec LiveState Recovery installed m Click Managed Computers in the left pane then in the right pane select a computer that already has Symantec LiveState Recovery installed 2 On the Computers menu click Request Updated Client Information You may need to press F5 to refresh the information that is displayed in the console 3 Click OK Viewing a computer log You can use View Computer Log to open a selected computer s LiveState Agent install log in the default installed browser window To view a computer log 1 Inthe Assets view of the console do one of the following Double click Computer Groups in the left pane to expand the tree and then select a group In the right pane select a computer m Click Man
21. s Guide It is important to note that the Symantec LiveState Recovery Manager console does not include the standard console Backup Image Browser or Symantec Recovery Environment Pre built install packages of Symantec LiveState Recovery agent for Advanced Server Standard Server and Desktop are included with Symantec LiveState Recovery Manager The product console includes the same features as the standard console and the additional enterprise features listed earlier You will need access to your Symantec LiveState Recovery Advanced Server Standard Server or Desktop edition installed program or product CD for the following m Using the Symantec Recovery Environment to perform bare metal recovery of an operating system or files and folders m Using the Backup Image Browser to mount backup images or restore individual files and folders from a backup image m Using the Symantec LiveState Recovery product CD in the Symantec LiveState Recovery Manager console to create install packages Introducing Symantec LiveState Recovery Manager Components of Symantec LiveState Recovery Manager Components of Symantec LiveState Recovery Manager An installation of Symantec LiveState Recovery Manager consists of several main components for managing backups on computers and the ability for you to create and update install packages of Symantec LiveState Recovery on computers Note To get started using Symantec LiveState Recovery Manager
22. see QuickStart on page 15 Table 1 1 describes these main components Table 1 1 Components of Symantec LiveState Recovery Manager Symantec LiveState The console which can be installed on any computer Recovery Manager console Windows 2000 or higher lets you remotely run and manage backup tasks on remote computers from a central location It serves as the main interface to the Symantec LiveState Recovery Manager server From the console you can create install packages of Symantec LiveState Recovery and backup jobs and deploy them to target computers See Starting the console on page 15 Symantec LiveState The server and database provide the support files that are Recovery Manager server needed to integrate with the console and database The database stores each computer s backup information history location file size consolidation schedule disk layout events See Starting the console on page 15 7 8 Introducing Symantec LiveState Recovery Manager Components of Symantec LiveState Recovery Manager Table 1 1 Components of Symantec LiveState Recovery Manager LiveState Agent The LiveState Agent is a necessary component for deploying install packages of Symantec LiveState Recovery It also polls the Symantec LiveState Recovery Manager database for backup jobs that need to be downloaded and reports status information back to the console When you add computers to the console the Live
23. the agent user account password the LiveState Agent reads the new password from the server s smelogin file and automatically assigns it to all the computers you are managing from the console you do not need to manually change the agent user account password on each remote computer To change the password in the operating system and the Symantec LiveState Recovery Manager server complete the following steps To change the agent user account password 1 On the Windows taskbar of the server where Symantec LiveState Recovery Manager server is installed click Start gt Settings gt Control Panel gt Administrative Tools gt Computer Management 2 Inthe left pane double click Local Users and Groups to expand the tree 3 Click the Users folder to display a list of user accounts in the right pane 4 Select the agent user account you created when you installed Symantec LiveState Recovery Manager server 5 On the Action menu click Set Password then follow the on screen instructions provided by Windows You will now change the password on the Symantec LiveState Recovery Manager server 6 On the server where Symantec LiveState Recovery Manager server is installed open ccm_pw exe default location is C Symantec LiveState Config dbin 7 Inthe User drop down list select a user 8 Inthe Server text box specify the path to the Symantec LiveState Recovery Manager server 9 Type the old password 10 Retype the new password to confir
24. the same media as the first v2i file If you are creating a backup of thousands of files on a computer that has low memory splitting the backup image into smaller segments may help speed the process If a backup image is divided into multiple files the filenames for subsequent files will be appended with S01 S02 and so forth For example if the default filename were C_Drive v2i the second filename would be C_Drive_S01 v2i and so on Limiting the number of backup images that are created When this limit is reached each successive backup image whether full or base is first created and stored and then the oldest previously created backup image file is deleted including all associated incrementals if it is a base image from the same storage location Be sure you have enough hard disk space to accommodate the number of backup images you specify plus one additional backup image If you run out of hard disk space before the number of specified backup images is reached the recurring backup image process will not complete successfully and a current backup image will not be created Advanced options for creating backup images When you create or schedule a backup job you can set the advanced options for the backup images Administering backup jobs 51 About backup jobs Table 3 4 describes the advanced options that are available for backup images Table 3 4 Advanced options Use password If you select this option
25. the script For example you could create a batch file called STOP BAT that contains the following syntax Cscript script_filename vbs Make sure that cscript precedes the Visual Basic script filename Warning The command files you install and use cannot depend on any user interaction or have a visible user interface while they are running during a backup You should test all command files you intend to use outside of the product before using them in a backup image process When the actual backup image creation begins the command file runs during the specified stage If an error occurs while a command file is running or the command file does not finish in the time you specified regardless of the stage the entire backup image creation is ended the command file is stopped if necessary and the error information is logged and displayed 54 Administering backup jobs About backup jobs Table 3 6 describes the three stages of backup image creation Table 3 6 Backup image file creation stages Before datacapture This stage occurs before the virtual volume image is created Running a command during this stage lets you prepare for the backup image creation process by stopping or notifying any open applications that are using the volume for example Note If you use this stage option be sure the command file has an error recovery mechanism built into it If the computer has one or more services that must be stopped at this sta
26. 2000 2003 Server XP computers across your local area network or wide area network Depending on your needs you can create install packages of the full Symantec LiveState Recovery product the Symantec LiveState Recovery agent only or both The install package which also contains a Management Control component is deployed to target computers you select in the console Note Symantec LiveState Recovery Manager ships with three pre built install packages m Symantec LiveState Recovery 3 02 Advanced Server agent only m Symantec LiveState Recovery 3 02 Standard Server agent only m Symantec LiveState Recovery 3 02 Desktop agent only You can use these existing packages and if you already own Symantec LiveState Recovery product you can create packages of the full product if desired See Creating install packages on page 24 and Deploying install packages on page 32 LiveUpdate The Symantec technology that lets any installed Symantec products connect to a Symantec server automatically and receive program and virus definition updates This ensures that you have the most current software updates that are associated with your version of Symantec LiveState Recovery Manager console Figure 1 1 illustrates a basic use scenario for Symantec LiveState Recovery products 10 Introducing Symantec LiveState Recovery Manager What you can do with Symantec LiveState Recovery Manager Figure 1 1 A basic
27. Manager you may already have existing installations of Symantec LiveState Recovery on computers throughout your enterprise If so you can use Symantec LiveState Recovery Manager to search for those computers and add them to the console for unified management of backups and backup schedules To discover computers with Symantec LiveState Recovery components 1 On the Computers menu click Discover Computers 30 QuickStart Adding unmanaged computers 2 Click Domain to scan for computers then select a domain or workgroup from the drop down list 3 Inthe Discover Versions group box select Scan for LiveState Recovery and Management Control versions 4 Type the domain administrator user name and password to the domain you want to scan 5 Click OK The results are displayed in the right pane of the console Adding unmanaged computers You can use Add Computers to integrate one computer or multiple discovered computers into the Symantec LiveState Recovery Manager console See Discovering computers on page 27 if you need to discover multiple computers When you add one or more computers to the console m It becomes recognized by Symantec LiveState Recovery Manager as a computer that can accept install packages of Symantec LiveState Recovery m It appears in the Managed Computers tree of the Assets view m You must have an administrator user name and password for the computers you want to add and the administrator user na
28. State Agent is automatically deployed from the Symantec LiveState Recovery Manager server and installed on the computers as a traffic light tray icon g in the Windows system tray The different colored indicators on the tray icon mean the following m Red The agent is currently running an install package m Yellow The agent is communicating with the Symantec LiveState Recovery Manager server to get job information m Green The agent is idle You can also hover the mouse pointer over the tray icon to get status information See Adding unmanaged computers on page 30 Management Control Management Control is a component of Symantec LiveState Recovery Manager that gets installed when you deploy an install package of Symantec LiveState Recovery to the computers you added to the console After the component is installed it publishes a variety of information back to the server regarding the state of the computer including the status of backups See Creating install packages on page 24 and Deploying install packages on page 32 Introducing Symantec LiveState Recovery Manager 9 Components of Symantec LiveState Recovery Manager Table 1 1 Components of Symantec LiveState Recovery Manager Symantec LiveState Recovery install packages Symantec LiveState Recovery Manager lets you create and update installation packages of Symantec LiveState Recovery for deploying to one or more Windows NT
29. aged Computers in the left pane and then in the right pane select a computer 2 On the View menu click View Computer Log Viewing a server log You can use View Server Log to open the Symantec LiveState Recovery Manager server log in the default installed browser window To view a server log Inthe console on the View menu click View Server Log Exporting a console table to a file You can export the computer information listed in the table that appears in the upper right pane of the console to a comma separated value csv file You can then open the file in a spreadsheet or database application To export a console table to a file 1 Inthe Assets view of the console do one of the following Administering backup jobs 77 Recovering files or disks m Click Backup Jobs in the left pane and then select any backup job in the right pane to place focus on the table Double click Computer Groups in the left pane to expand the tree and then select a group In the right pane select any computer to place focus on the table Click Managed Computers in the left pane and then select any computer in the right pane to place focus on the table Click Unmanaged Computers in the left pane and then select any computer in the right pane to place focus on the table 2 On the File menu click Export 3 Inthe Save As dialog box specify the name and location of the file 4 Click OK A message is displayed telling you how many
30. ally be installed The NET Framework is a required component to run the product Supported operating systems Table 2 2 describes the Windows operating systems that are supported by the Symantec LiveState Recovery Manager console and server installations Table 2 2 Supported operating systems for console and server installations Server 2003 Small Business Server 2003 2000 Server SP4 or later 2000 Small Business Server SP4 or later X X 2000 Advanced Server SP4 or later X X X P PS PS a OM Installing Symantec LiveState Recovery Manager 21 Preparing for installation Table 2 2 Supported operating systems for console and server installations XP Professional SP1 or later X 2000 Professional SP2 or later X Note The Symantec LiveState Recovery Manager software and documentation is in English Symantec has verified that you can deploy and remotely configure Symantec LiveState Recovery on English French and German servers and desktops There are no known limitations that prevent you from using the product to deploy and remotely configure servers and desktops in other languages excluding double byte character languages However language environment support is limited to internationalization issues found on English French and German operating systems System requirements for installation packages Installation packages of Symantec LiveState Recovery that you create usin
31. antec LiveState Recovery Manager because the ports must be open in order for the console and server to communicate with the remote computer How results of Backup Now are displayed in the console When you use the Backup Now feature on a managed computer a desktop computer for example that does not have a backup job assigned to it the backup status in the Events tab of the computer will indicate that it was successful However in the Home Page view the Desktop pie chart will categorized the computer as No Backup Jobs Scheduled instead of Successfully Backing Up This status is accurate For a computer to appear in the Successfully Backing Up category of the pie chart it must have a backup job assigned to it Adding the server to the console If you are adding the computer where the Symantec LiveState Recovery Manager server is installed to the Symantec LiveState Recovery Manager console you must reboot the server manually after adding the computer Following the manual reboot of the server the computer will appear in the Managed Computers tree of the console See Adding unmanaged computers on page 30 Adding a remote computer twice from different installations of the Symantec LiveState Recovery Manager server Scenario You have an installation of the Symantec LiveState Recovery Manager server on two different Windows servers and Symantec LiveState Recovery Manager console on two different Windows workstations
32. backup strategy to save the backup image file to tape The following strategies can help you successfully manage backups once they are created Maintain duplicate backup images for safety Store backup images elsewhere on the network and create CDs DVDs or tapes of the backup images for storage off site in a safe and secure place Verify that the backup image file or set of files is stable and usable Document and test your entire restore process by doing regular restores of backup image files using the LiveState Recovery console and single files Introducing Symantec LiveState Recovery Manager 13 Where to find more information using the Backup Image Browser in LiveState Recovery Doing so can uncover potential hardware or software problems Use Verify backup image at the time you create a backup image file m Consolidate incremental backup images Combine incremental backups to reduce the number of files you have to maintain This strategy also uses hard disk space more efficiently m Review the Events tab Periodically review the contents found in the Events tab to ensure stability in the computer system In the Assets view of the console click Computers in the left pane then select a computer in the right pane The Events tab is displayed in the lower right pane m Review the contents of backup image files Ensure that you are backing up essential data by periodically reviewing the contents of backup image files using Backu
33. covery Manager server 29 QuickStart Using the console ccccccsssssssesesesseseseseesesessesesesecaeseesesseeesesesseseeesaeeesseeeeecaeeesees Starting the console Logging on to the server through the console cccscsseseeseeseeeeeeees 32 Changing the agent user account password ccceseseecesesseeeeeseeeseeeees 33 Changing the console password cccscesssesseseseeseseseeceseeeeceecsecsetseeseeeees 34 Console VIEWS siciccs scseek eeens iiiar a S ASEENA EE EErEE NEES 34 6 Contents Chapter 4 Changing server Options cccccssesesesseseseeseseseeceseeeeseeeseseeeeeseneeseeeeeeaes 39 Updating Symantec LiveState Recovery Manager cccsceseeseseeeeeees 39 Integrating computers into the console eeeeeeeseeseceseeeeseseeeeseeeeeeseeeeeesees 39 Creating install packages 0 cccccsssssssseseseseeseseeeeseseeeeseseesesesecseseeseseeeeseeeseees 40 Discovering COM PULLS mnes r E EE 43 Discovering unmanaged computers s s ssssssssessesessssssestsstseststeestsessesesesee 44 Discovering computers with LiveState Recovery components 45 Adding unmanaged computers 0 cccecesesesseseseeseseeeeseseeeeseeeeeseeeeseseeeeseeeeeeaes 46 Removing managed computers s ssssssssesesssseseserseseserersssestsssststsssneneseste 47 Deploying install packages s snssesesesssseseeeesssesesesstsesnssesesessesesesensrseseseesrnrsrsesnen 48 Activating Symantec LiveState Recover
34. d or you forget the password you will not be able to open the backup image Store the password in a secure place Symantec has no method for opening encrypted backup image files Running command files during backup image creation To integrate with any backup routines you may be running on the remote computer or to integrate with applications that may be using a volume on the remote computer you can specify command files exe cmd bat to run at three different stages during the creation of a backup image Administering backup jobs 53 About backup jobs Before data capture m After data capture m After image file creation You can also specify the amount of time in seconds that a command file should be allowed to run The most common use for running command files is to stop and restart non VSS aware databases that you want to back up See Backing up non VSS aware databases on page 54 for more information Note Any command files that you specify in the Command Files dialog of the wizard must first be copied to the Symantec LiveState Recovery Manager server The default path is Symantec LiveState depot CfgVPro 001 command When you deploy the backup job to remote computers any command files you specified are also deployed with the backup job Be sure you have the necessary rights to run each command file To use a Visual Basic script file VBS during a backup you can create a batch file BAT that will run
35. d product names mentioned in this manual may be trademarks or registered trademarks of their respective companies and are hereby acknowledged Printed in the United States of America 10 9 8 7 6 5432 1 Technical support As part of Symantec Security Response the Symantec global Technical Support group maintains support centers throughout the world The Technical Support group s primary role is to respond to specific questions on product feature function installation and configuration as well as to author content for our Web accessible Knowledge Base The Technical Support group works collaboratively with the other functional areas within Symantec to answer your questions in a timely fashion For example the Technical Support group works with Product Engineering as well as Symantec Security Response to provide Alerting Services and Virus Definition Updates for virus outbreaks and security alerts Symantec technical support offerings include m A range of support options that give you the flexibility to select the right amount of service for any size organization m Telephone and Web support components that provide rapid response and up to the minute information m Upgrade insurance that delivers automatic software upgrade protection m Content Updates for virus definitions and security signatures that ensure the highest level of protection m Global support from Symantec Security Response experts which is available 24 hours a da
36. d to the Tools view These program shortcuts are active if you have Symantec pcAnywhere or Snap Server Manager installed on the same computer as the console See Using the Tools view on page 83 QuickStart 23 Integrating computers into the console Changing server options You can customize certain aspects of the Symantec LiveState Recovery Manager console and server to suit your working environment Changes to options remain in effect even if you exit Symantec LiveState Recovery Manager until you change them again See Ports that must be open in a firewall on page 79 To change server options 1 On the Tools menu click Options 2 Inthe Options dialog box specify the following Secure server port Used to communicate to Web services by way of https Unsecure server port Used to communicate to Web services by way of http Session timeout in minutes Specifies the number of minutes of inactivity before the current session prompts you to either log back on to the server or remain logged off Updating Symantec LiveState Recovery Manager You can receive software updates associated with your version of Symantec LiveState Recovery Manager console by connecting to the Symantec LiveUpdate server and selecting the updates that you want to install To obtain updates using LiveUpdate 1 On the Help menu in Symantec LiveState Recovery Manager click LiveUpdate 2 Inthe LiveUpdate window click Next to locate updates 3 If
37. e Resolve issues using a centralized path to each computer s details including volume name size amount of space used last backup backup location and file system type Backup job history and events are also available including agent information m Verify backup integrity When you create a backup job for local or remote servers and desktops you can specify that the resulting backup image file be verified for integrity m Link to Symantec pcAnywhere directly from the console Resolve problems and recover files and folders on remote servers and desktops from any remote location LiveState Recovery Manager includes a license for installing one pcAnywhere host and client pcAnywhere must be installed on the same computer where the console is installed Refer to Symantec pcAnywhere documentation for installation instructions and how to use the product m Link to a Network Attached Storage interface directly from the console Configure archive space for SNAP appliances only Snap Server Manager must be installed m Add shortcuts to the Tools view Use the LiveState Recovery Manager console to add links or shortcuts to external programs URLs or files that are outside of the console Best practices for backup protection The following list represents some best practices for creating full backups You should implement this list whenever possible m Before a backup m During a backup m After a backup 12 Introducing
38. e 65 m The security remains intact on an NTFS volume when you mount the volume using Backup Image Browser Security is maintained for all volumes when mounting If however you are simply viewing folders and files inside the backup image file using Backup Image Browser tool that is the v2i iv2i or pqi file is not mounted there is no security on the volume folders or files m Do not run a disk defragmentation program on the managed remote computer while a backup image is being created or unexpected results may occur m Ifyou have two or more volumes that are dependent on each other or they are used as a group by a program like a database service you should back up the volumes together With Symantec LiveState Recovery Manager you can back up multiple volumes simultaneously by selecting two or more volumes in the Create Backup Job wizard Backing up dual boot systems You can back up dual boot systems or systems that are running more than one operating system even if you have volumes that are hidden within the operating system where you run the product Everything on the volume you select is included in the backup so it will be bootable later if you restore it An exception is if you back up a bootstrapped operating system you must back up and then restore every volume that includes operating system boot information for your computer to boot the same from a restored system as it did from the original configuration
39. e Recovery Manager Post installation tasks 3 Read the license agreement click I accept the terms in the License Agreement and then click Next 4 Inthe Select Installation Folder panel do one of the following m Toinstall Symantec LiveState Recovery Manager console in the default folder path click Next m To change the installation folder click Choose locate the folder where you want to install the console and then click Select Then in the Select Installation Folder panel click Next m To reinsert the default folder path click Restore Default Folder and then click Next 5 Inthe Select Locations for Program Shortcuts panel deselect the locations where you do not want to place a program shortcut the Desktop and Start Menu program shortcut locations are selected by default and then click Next 6 Review the summary information and then click Install to begin installing the Symantec LiveState Recovery Manager Console 7 When the installation is complete click Done to exit the installation wizard Post installation tasks After you install the product you can modify certain installation settings or perform a task that you might have skipped during the installation process You can perform the following post installation tasks m Starting the console m Keeping current with LiveUpdate Starting the console If you accepted the default program shortcuts locations at the time of installing the Symantec LiveState Recov
40. e backup job on the selected computer Viewing the backup history of a computer You can view the backup image history of a computer and general status information like the backup and compression type and where the image is stored You can also view a chronological history of all the backup images taken of selected drives even if the backup image has been deleted from the storage location including the original location of each backup image file The picture icon next to each drive letter gives you a quick visual indication about the type of backup that is being created full baseline or incremental See Viewing events on a computer on page 74 See Consolidating incremental backup images on page 59 To view the backup history of a computer 1 In the Assets view of the console do one of the following m Click Managed Computers to display a list of computers in the right pane 74 Administering backup jobs Monitoring computers Double click Computer Groups and then click a group name to display a list of computers in the right pane 2 Select a computer in the upper right pane whose backup history you want to view 3 Click the Backup History tab in the lower right pane to view historical backup details for the selected computer Viewing events on a computer You can use the Events tab to display information errors or warnings that have occurred on a computer that has Symantec LiveState Recovery
41. eUpdate are automatically added to the Tools view These program shortcuts are active if you have pcAnywhere or Snap Server Manager installed on the same computer as the console You cannot edit or remove the default program shortcuts In addition if you have any Symantec LiveState Delivery 6 0 products installed such as Command Center Enterprise Manager or Package Manager program shortcuts will automatically be added to the Tools view Links are displayed in the order that you add them to the Tools view Adding a link to the Tools view You can add links to external program URLs or files and launch the link from the Tools view in the console In the Tools view you can display links with a 84 Using the Tools view Adding a link to the Tools view graphical icon of your choice and the link s name below the icon When you hover the mouse pointer on a link the name link location and description are displayed in a pop up To add a link to the Tools view 1 3 In the Symantec LiveState Recovery Manager console on the Tools menu click Add link In the Location text box of the Add Tools dialog box complete the following options Location Description Display name Display image Start in Click OK Do one of the following m Specify the full path to a program file that exists on the computer For example an exe file If necessary click Browse to locate the file m Specify the full path to a f
42. ed architecture Table 2 5 Compatibility and integration 3 0 iCommand 3 0 Yes 3 0 iCommand 1 x 2 x No User rights requirements Users on Windows NT 2000 2003 Server XP must have administrator rights to install and use Symantec LiveState Recovery Manager or to deploy and install installation packages of Symantec LiveState Recovery Installing the product The Symantec LiveState Recovery Manager installation program checks for the required software and hardware resources lets you select the installation folder updates registry settings and copies the required files to the hard disk The console installation program also checks for Windows NET Framework 1 1 If NET 1 1 is not installed the installation program installs it See Installing the Symantec LiveState Recovery Manager server on page 23 See Installing the Symantec LiveState Recovery Manager console on page 25 Note Because the console uses data it receives from the server to populate the user interface it is generally recommended that you install the Symantec LiveState Recovery Manager server first and then install instances of the Symantec LiveState Recovery Manager console where you want in your enterprise Installing the Symantec LiveState Recovery Manager server Before you begin make sure you have carefully reviewed the requirements for installing the Symantec LiveState Recovery Manager server See System requirements for the pr
43. ee Monitoring computers on page 71 See Incidents view on page 22 20 QuickStart Using the console Table 2 1 Home Page view information Server Status and Displays a pie chart showing the proportions of certain status Desktop Status pie types for all recovery enabled servers and desktops A charts computer is considered recovery enabled if is has Symantec LiveState Recovery and LiveState Agent installed on it Status types include m Successfully Backing Up Number of recovery enabled computers that are successfully being backed up by an assigned backup job with a schedule m No Backup Jobs Scheduled Number of managed computers that have no backup jobs assigned to them m Unlicensed Number of managed computers that do not have a Symantec LiveState Recovery license file installed or have an expired license file m Incidents Number of managed computers that have backup failures distribution errors disconnected status or multiple issues computers that have one or more problems See Incidents view on page 22 Symantec LiveState Displays the number of computers that have had Symantec Recovery Errors LiveState Recovery events over the past seven days You can click a bar to the right of a date to jump to the Incidents view for a more detailed review of event and status information See Incidents view on page 22 Quick Links Provides hyperlinks to commonly used tasks like m Getting
44. eeeseeeseeseeeeseeees 95 Ports that must be open in a firewall oo cc cccceescecseeeeseseeeesetseseseeeees 95 How results of Backup Now are displayed in the console 008 96 Adding the server to the Console 0 ccccsecessssssesssseceseeseseseeeeseeeeeeseeeeaeeees 96 Adding a remote computer twice from different installations of the Symantec LiveState Recovery Manager Serve esseere 96 Unknown username error when adding a remote computer 97 Discovery of computers gives incorrect status in console 0 97 Using the Tools view About the Tools View ois vavscccanteenntenenseler treme e EE ENE R 99 Adding a link to the Tools View o cccecccccesesesesssseseeseseseeseseeceseeeeeseeeeseseeeeseeees 99 Editing a link 2 1 cccccsctlsecadeeetsbschod hia teed deddee sent indeeecdsesndeio 101 Removing a link from the Tools view cccssssesesesecesesesesesesssseseseseseseseseeees 101 7 8 Contents Introducing Symantec LiveState Recovery Manager This chapter includes the following topics About Symantec LiveState Recovery Manager Components of Symantec LiveState Recovery Manager What you can do with Symantec LiveState Recovery Manager Best practices for backup protection Where to find more information About Symantec LiveState Recovery Manager Symantec LiveState Recovery Manager is designed to work with Symantec LiveState Recovery Advanced Server Standard Server and De
45. er log on at the bottom of the page The next time you log on to the console the Home Page becomes the default view QuickStart 19 Using the console Home Page view The Home Page view available as a tab next to the QuickStart tab in the main window provides a visual overall status of servers and desktops that are being protected Actual data regarding computer incidents will populate this view when you have added computers to the console and assigned backup jobs to those computers Table 2 1 describes the information available from the Home Page view Table 2 1 Home Page view information Quick Status Displays servers and desktops status You can click a hyperlink in this area to open the Incidents view and get detailed information about a selected computer in the table This is especially useful for troubleshooting purposes Quick Status types include m Failed backups Displays the number of desktops and servers that have failed backups out of the total number of desktops and servers you are managing m Disconnected computers Displays the number of managed desktops and servers that are disconnected out of the total number of desktops and servers you are managing See Server Status below for an explanation of disconnected computers m Successfully backing up Displays the number of desktops and servers that have scheduled backup jobs being run successfully out of the total number of desktops and servers you are managing S
46. ery Manager For additional troubleshooting information see the Readme txt file on the product CD or refer to the Symantec website This appendix includes the following information Ports that must be open in a firewall How results of Backup Now are displayed in the console Adding the server to the console Adding a remote computer twice from different installations of the Symantec LiveState Recovery Manager server Unknown username error when adding a remote computer Discovery of computers gives incorrect status in console Ports that must be open in a firewall If you are running the Symantec LiveState Recovery Manager console with remote computers behind a local firewall or using Windows XP Service Pack 2 you must manually configure certain ports so that Symantec LiveState Recovery Manager can communicate with the remote computers See Changing server options on page 23 80 Troubleshooting Troubleshooting the product You will need to configure the following ports on each remote computer that is behind a firewall or running Windows XP SP2 m Port 453 Used by the Symantec LiveState Agent m Port 8443 Used by the Symantec LiveState Recovery Manager console for communicating with the Symantec LiveState Recovery Manager server m Ports 138 and 139 Used by the File and Printer Sharing service located in the Exceptions tab of Windows Firewall Windows XP SP2 only You cannot configure these ports remotely from Sym
47. ery Manager console you can start the console from the Windows taskbar or from the Windows desktop To start the console Doone of the following m On the classic Windows taskbar click Start gt Programs gt Symantec gt LiveState Recovery gt LiveState Recover Manager Installing Symantec LiveState Recovery Manager 27 Uninstalling the product m On the Windows XP taskbar click Start gt All Programs gt Symantec gt LiveState Recovery gt LiveState Recover Manager m On the Windows desktop double click the Symantec LiveState Recovery Manager icon After the console is started you need to log on by specifying the computer name or IP address of the server and typing the password you specified during the installation of the Symantec LiveState Recovery Manager server Keeping current with LiveUpdate Using your Internet connection you can receive software updates associated with your version of the product When you run LiveUpdate you connect to the Symantec LiveUpdate server and select the product updates that you want to install Updating the product Run LiveUpdate as soon as you have installed the product Once you know that your files are up to date run LiveUpdate periodically to obtain program updates To obtain updates using LiveUpdate 1 On the Help menu click LiveUpdate 2 Inthe LiveUpdate window click Next to locate updates 3 If updates are available click Next to download and install them 4 W
48. ery Manager server Click Use Local Account You can use the default account name smeclnt Type a password and confirmation password in the text boxes The password requires a minimum of three characters and it must meet the password criteria where the account is being created There is no password validation done Click Next Click Use Domain Account Select a domain from the drop list where where an account has already been created Type the password and the confirmation password The password requires a minimum of three characters and it must meet the password criteria of the domain where the account has been created There is no password validation done Click Next Installing Symantec LiveState Recovery Manager 25 Installing the product 5 Inthe Server Administrator Account panel type the password and confirmation password to the server The password must contain 3 60 characters using uppercase and lowercase alpha characters or numerics 0 9 or a combination of both No special characters are permitted This password is used to access the server when you log on to the console Note You will not be able to access the server via the console if you do not enter the correct password or you forget the password In such cases you must uninstall then reinstall the software Store the password in a secure place Symantec has no method for restoring a password to the server 6 Inthe Select Installation Folder panel d
49. ery Manager server This component publishes event information to the console about such things as the drives and volumes on the computer a list of backup images and their storage locations and the backup job assigned to it including the backup and restore history The console is also notified if the configuration of the computer changes When the Symantec LiveState Recovery product is deployed the computers are automatically rebooted Following reboot a Symantec LiveState Recovery tray icon appears in the Windows system tray of each computer QuickStart 33 Deploying install packages If Symantec LiveState Recovery already existed on a computer prior to adding it to the Symantec LiveState Recovery Manager console any backup jobs including command files created by a user are deleted For each install package of Symantec LiveState Recovery that you deploy onto managed computers you will also need deploy a license file to activate the software See Activating Symantec LiveState Recovery on managed computers on page 33 Note Before you continue have you created install packages and added computers to the console See Creating install packages on page 24 or Adding unmanaged computers on page 30 To deploy install packages 1 Inthe Assets view of the console do one of the following m Click Managed Computers in the left pane to display a list of computers in the right pane Double click Computer Grou
50. face The agent does however have a tray icon available from the Windows system tray to provide feedback of current conditions and to perform common tasks For example using the tray icon on the computer a user would be able to view assigned backup jobs reconnect the agent or cancel a task that is currently running Full product If you select to copy the full product it will include the agent as described above and the Symantec LiveState Recovery graphical user interface To create install packages 1 Depending on the install package you want to create make sure you have one or more of the following products CDs available before you continue m Symantec LiveState Recovery Advanced Server 3 02 m Symantec LiveState Recovery Standard Server 3 02 m Symantec LiveState Recovery Desktop 3 02 On the Tools menu click Create Update LiveState Recovery Files then click Next Select the products whose install packages you want to create or update based on the product CDs you have available then click Next Click From product CD QuickStart 27 Discovering computers 5 Insert the appropriate product CD into the media drive when prompted then click Next The install browser window may appear after you insert the CD In such cases click Exit to return to the wizard 6 Select the files you want to copy into the install package then click Next to begin copying the files from the product CD and placing the install
51. g backup jobs About backup jobs Table 3 1 Backup image storage locations USB FireWire m Fast create and restore m Additional expense for the REV drive m Can schedule unattended drive itself local backups m Must have supported m Inexpensive because drive storage device drivers to space can be overwritten restore from Symantec repeatedly Recovery Disk could m Off site storage is possible require additional media m Reserves hard drive space for along with the Symantec other uses Recovery Disk CD Selecting a storage location for backup images When you create or schedule a backup job you can choose the location where the backup image will be stored The available backup image storage location options are m Network file Local file Network file If you select Network file the backup images are stored on the network You need to specify the UNC path server share to the folder on the network where you want the backup images stored Alternatively you can click Browse to navigate to the appropriate network folder Because backup image file names are unique and include the name of the computer you can use the same network storage location for multiple computers or for groups of computers that you have created in the console When you click Next in the wizard the Connect As window appears Type a domain or computer name a user name and password and then click OK to continue with the wizard The user name you type mus
52. g the product can be installed on a variety of Windows operating systems The specific hardware requirements for installation packages vary depending on the package contents full product or agent only Refer to Symantec LiveState Recovery product documentation for complete requirements This product supports up to 2 500 installations of Symantec LiveState Recovery However because network performance varies greatly among organizations the total number of supported installations of Symantec LiveState Recovery may be more or less Network performance should be monitored to ensure that installations of Symantec LiveState Recovery are not extended beyond the capacity and capability of your network This product ships with three pre built installation packages for the following products m Symantec LiveState Recovery 3 02 Advanced Server agent only m Symantec LiveState Recovery 3 02 Standard Server agent only m Symantec LiveState Recovery 3 02 Desktop agent only However if you want to create installation packages of the full product you need access to one or more of the above product CDs depending on the package you are creating 22 Installing Symantec LiveState Recovery Manager Preparing for installation See Creating install packages on page 40 for more information Symantec LiveState Recovery Advanced Standard Server Table 2 3 describes the supported installation packages of Symantec LiveState Recovery Ad
53. ge and the command file does not contain any form of error recovery one or more of the stopped services may not be restarted This will cause the entire backup image creation process to end immediately no other command files will run For more information about virtual volume images and how they are created with Symantec LiveState Recovery see the Symantec LiveState Recovery documentation After data capture This stage occurs after the virtual volume image is created Running a command during this stage is typically a safe point for allowing you to resume normal activity on the volume After image file This stage occurs after the actual backup image file is created creation Running a command during this stage lets you act on the backup image file itself by copying it to an offline location for example Backing up non VSS aware databases With Symantec LiveState Recovery you can create manual or automatic cold backups or hot backups of non VSS aware databases Creating a cold backup manually A manual cold or offline backup ensures that all database transactions are committed to the hard disk You can then use Symantec LiveState Recovery to create the backup then restart the database To create a cold backup manually 1 Stop the database manually 2 Use Symantec LiveState Recovery Manager to run a backup immediately using the Backup Now feature See Running a backup once on page 65 Symantec LiveState Recovery
54. ge on the console and check the status information or select the computer in the Assets view Note Symantec LiveState Recovery Manager supports saving backup image files to a network hard disk or to a local hard disk including USB Firewire Zip Jaz and REV drives and magneto optical devices It does not support saving backup image files directly to tape CD or DVD Tips for creating backup images The following information may help when you create backup images m Symantec LiveState Recovery Manager console does not need to be open for a backup to take place Therefore after you create a backup job you can exit the console The remote computer that you are managing however must be running so a backup or backup job can occur To verify that a backup was made check the information in the Backup History tab or the Events tab both available in the Assets view when you click Managed Computers then select a computer in the table Administering backup jobs About backup jobs m To test a backup job click the Backup Jobs tab in the Assets view of the console click Managed Computers then select a computer in the table and then select a backup job listed in the table Click Backup Jobs gt Run Backup Job Now m All backup jobs except backup jobs that you created by running Backup Now are saved in the Symantec LiveState Recovery Manager database so that you can edit or run them later See Running a backup once on pag
55. he console To uninstall Symantec LiveState Recovery and its associated agents from computers you should first remove the computers from the console before you uninstall the Symantec LiveState Recovery Manager server See Remove Managed Computers in Chapter 3 QuickStart To uninstall the Symantec LiveState Recovery Manager server 1 2 3 On the Windows taskbar click Start gt Settings gt Control Panel In the Control Panel window double click Add or Remove Programs In the Add or Remove Programs window click Symantec LiveState Recovery Manager 3 0 Server Click Change Remove In the Uninstall Symantec LiveState Recovery Manager 3 0 Server window click Uninstall Click Done to exit the wizard Restart your computer if prompted to do so This step is necessary to ensure that all components are properly removed 30 Installing Symantec LiveState Recovery Manager Uninstalling the product QuickStart This chapter includes the following topics Using the console Integrating computers into the console Creating install packages Discovering computers Adding unmanaged computers Deploying install packages Organizing groups of computers Where to go from here Using the console If you are new to Symantec LiveState Recovery Manager you may find it helpful to first review this information before integrating computers into the console and deploying backup jobs The console lets you create and deploy backup
56. hem are blank in the Last Backup column To view drive details of a computer 1 In the Assets view of the console do one of the following m Click Managed Computers to display a list of computers in the right pane Double click Computer Groups and then click a group name to display a list of computers in the right pane Select a computer in the upper right pane whose drive details you want to view Click the Details tab in the lower right pane to view specific drive details for the selected computer Administering backup jobs 73 Monitoring computers Viewing backup jobs on a computer You can use the Backup Job tab to see what backup jobs are assigned to a selected computer or computer group See Viewing the status on a computer on page 74 To view backup jobs on a computer 1 In the Assets view of the console do one of the following m Click Managed Computers to display a list of computers in the right pane Double click Computer Groups and then click a group name to display a list of computers in the right pane Select a computer in the upper right pane whose assigned backup jobs you want to view Click the Backup Job tab in the lower right pane to view backup jobs that are currently assigned to the computer Click the Details tab within the Backup Job tab to view detailed information about what is included in the backup job Click the Status tab within the Backup Job tab to view status of th
57. hen select a group Click the Backup Jobs tab in the lower right pane and then select a backup job name m Click Managed Computers in the left pane and then select a computer Click the Backup Jobs tab in the lower right pane and then select a backup job name 2 On the Backup Jobs menu click Rename Backup Job 3 Type anew name for the backup job 4 Click OK Administering backup jobs 67 Assigning backup jobs Deleting backup jobs Deleting a backup job removes it from the console and any remote computers that you have assigned it to To delete backup jobs 1 Inthe Assets view of the console do one of the following m Double click Backup Jobs in the left pane and then select a backup job name Double click Computer Groups in the left pane and then select a group Click the Backup Jobs tab in the lower right pane and then select a backup job name m Click Managed Computers in the left pane and then select a computer Click the Backup Jobs tab in the lower right pane and then select a backup job name 2 On the Backup Jobs menu click Delete Backup Job 3 Click Yes Assigning backup jobs You can assign a backup job to multiple computers or you can assign multiple backup jobs excluding incremental backup jobs to a single computer or to computer groups Note Make sure that any backup jobs you assign to a computer or computer group do not overlap in time otherwise a backup error will occur Also only one
58. hen the installation is complete click Finish Some program updates may require that you reboot your computer before the changes will take effect Uninstalling the product You can uninstall Symantec LiveState Recovery Manager console server or both The uninstallation program removes the files and registry settings that it copied to the computer s hard disk during installation You uninstall the product using the Add or Remove Programs option in the Windows Control Panel Once the removal process begins you cannot cancel it Symantec LiveState Recovery Manager automatically deletes product files including program shortcuts on the desktop and Windows Start menu if you are uninstalling the console 28 Installing Symantec LiveState Recovery Manager Uninstalling the product See Uninstalling the Symantec LiveState Recovery Manager console on page 28 See Uninstalling the Symantec LiveState Recovery Manager server on page 29 Note If you are uninstalling the Symantec LiveState Recovery Manager server be aware that it will not uninstall Symantec LiveState Recovery or LiveState Agent from any computers that you have added to the console To uninstall Symantec LiveState Recovery and its associated agents from computers you should remove the computers from the console before you uninstall the Symantec LiveState Recovery Manager server See Removing managed computers on page 47 Uninstalling the Symantec
59. ile that exists on the computer For example a txt or doc file If necessary click Browse to locate the file m Specify the full path to a Web link The Web link path must begin with http https or www so that it can open correctly using the browser that is installed on the computer Type a description for the link The text will appear in a pop up when you hover on the link A description is optional Type the name that you want displayed below the link s graphical icon A display name is optional Specify the path to a graphic image file that you want to represent the link Valid graphic image file formats include jpg gif or png Icon files ico are not supported If you do not specify an image file or if the file you chose is invalid or not available Symantec LiveState Recovery Manager will supply one of three default images based on the type of link you are creating an executable URL or file Specify a folder path that contains files that the program may need to use If this box is left empty the default install directory path for the program is used Using the Tools view 85 Editing a link Editing a link You can edit links that you have created Default links that were installed with Symantec LiveState Recovery Manager cannot be edited To edit a link 1 Inthe Tools view of the console select a link that you have created 2 On the Tools menu click Edit link 3 Inthe Edit Tools dialog box
60. in the right pane 2 Select a computer in the right pane 3 Click the Backup History tab displayed in the right pane below the list of computers to view specific backup details for the selected computer 4 Inthe list box right click on a selected a backup image name 5 Click Consolidate Incremental Backups 6 Select a range of incremental backups you want to consolidate and then click OK 7 Click Yes to consolidate the selected range of incrementals into a single incremental image file See Consolidating incremental backup images on page 59 Creating backup jobs You can automate the creation of backup images using a daily weekly or monthly schedule If you are creating a base with incrementals instead of a full backup you can also specify that certain events like logging on or off of a computer or installing a program See Working with full backups and incrementals on page 57 By default filenames for scheduled full backup or base images will be appended with 001 v2i 002 v2i and so forth Filenames for incremental backups based on the base image will be appended with _i001 iv2i i002 iv2i and so forth For example if your base image were called C_Drive001 v2i the first incremental backup would be called C_Drive001_i001 iv2i To create backup jobs 1 Inthe console do one of the following m Inthe Assets view of the console click Backup Jobs in the left pane The backup job you create can later be as
61. incremental backup job per volume can be assigned on a remote computer If you assign a second incremental backup job to the same volume a backup error will occur After a backup job is assigned the computers will create backup images according to the schedule in the job After you have created a backup job you can assign it in the following ways m Assign backup jobs to computers See Adding backup jobs to computers on page 68 m Assign backup jobs to computer groups See Adding backup jobs to computer groups on page 68 68 Administering backup jobs Assigning backup jobs Adding backup jobs to computers You can assign backup jobs to computers that have the Symantec LiveState Recovery agent or full product installed Note Make sure that any backup jobs you assign to a computer or computer group do not overlap in time otherwise a backup error will occur Also only one incremental backup job per volume can be assigned on a remote computer If you assign a second incremental backup job to the same volume a backup error will occur See Deploying install packages on page 32 See Creating backup jobs on page 60 To add backup jobs to computers 1 Inthe Assets view of the console double click Backup Jobs in the left pane 2 Inthe Backup Jobs tree select a backup job 3 Doone of the following m On the Backup Jobs menu click Add Job to Computer and then select a computer name from the d
62. ing Database corruption may occur if the computer is low on hard disk space when you are rebuilding a database at the same time you are running a backup image job To avoid database corruption you should quiesce the database before backing it up and you should not rebuild or restore the database at the same time you are backing it up Finally to avoid possible conflict Symantec LiveState Recovery does not allow you to take VSS snapshots and Symantec LiveState Recovery snapshots at the same time Storage options for backup images You can save backup images to a local hard drive a network drive or a local USB FireWire or REV drive Table 3 1 shows the advantages and disadvantages of using different locations for storing backup images Table 3 1 Backup image storage locations Hard drive m Fast create and restore m Uses valuable drive space m Can schedule unattended m Vulnerable to loss if the backups hard drive fails m Inexpensive because drive space can be overwritten repeatedly Network drive Fast create and restore m Must have supported NIC m Can schedule unattended drivers to restore from backups Symantec Recovery Disk m Inexpensive because drive m Must understand and space can be overwritten assign the appropriate repeatedly rights for the users who will m Protection from local hard perform backups and drive failure restores m Off site storage through existing network backup strategies 46 Administerin
63. ing 90
64. instantaneously snaps a virtual volume image of the database Administering backup jobs 55 About backup jobs 3 Manually restart the database anytime after the backup progress bar appears in the Progress and Performance dialog box of Symantec LiveState Recovery While the database is restarted the backup image is already being created from the virtual volume image Creating a cold backup automatically When you automate a cold back up of a non VSS aware database you run a command file in the backup job before data capture to stop the database momentarily and commit all transaction logs to the hard disk This action quiesces the database Symantec LiveState Recovery will then instantaneously snap a virtual volume image A second command file is run in the backup job to automatically restart the database while the backup image is created from the virtual volume image Because the virtual volume snapshot takes only a few seconds to create the database is in the backup state momentarily resulting in a minimal number of created log files To create a cold backup automatically 1 Create a backup job that includes command files that you have create for the following stages of the backup Before data capture A command file that stops the database After data capture A command file that restarts the database 2 Use Symantec LiveState Recovery to run the backup job that includes the command files Creating a hot backu
65. ion for the backup job then click Next 19 Inthe Completing the Backup Job Wizard dialog box review the backup options you have selected 20 Click Finish to add the backup job to the Backup Jobs tree in the Assets view You can now assign the backup job to a computer a computer group or you can add it to a backup job category See Assigning backup jobs on page 67 See Organizing backup jobs on page 69 Running an existing backup job immediately After you assign a backup job to computers you can use Run Backup Job Now to create on demand a full backup image a baseline backup image or an incremental backup image of the drive s most recent changes For example you can take a full backup image of a drive even when that drive is currently being tracked using a base with incrementals job Note To use the Run Backup Job Now feature you must have already created a backup job and assigned it to at least one computer See About incremental backup jobs on page 56 See Running a backup once on page 65 To run an existing backup job immediately 1 Inthe Assets view of the console do one of the following m Double click Backup Jobs in the left pane and then select a backup job name Double click Computer Groups in the left pane and then select a group Click the Backup Jobs tab in the lower right pane and then select a backup job name m Click Managed Computers in the left pane and then selec
66. is backup method is useful if you want to create full backup images during off hours when you are not present or if you want to create a baseline with incremental backup images without interrupting your normal workflow While the remote computer must be turned on to perform a backup at the scheduled time the console does not need to be open for the scheduled backup job to take place nor does a user have to be logged onto the computer You can back up a database See Backing up VSS aware databases on page 43 To verify that a backup completed as scheduled you can check the information in the Backup History tab or the Events tab both available in the Assets view when you click Managed Computers and then select a computer in the table Or you can see backup status results when you click the Home Page tab in the Home view Administering backup jobs 57 About incremental backup jobs Working with full backups and incrementals There are two types of backup images that you can schedule Full backups and base with incremental backups Full backups A full backup has the following advantages and disadvantages A full backup image backs up the entire selected volume or volumes A full backup image is not associated with incremental backup images in any way Full backups stand on their own so using full backups is a less complicated backup method than using a base with incrementals You can take a full backup image of a drive usi
67. iscovering computers If you choose to scan for computers across domains all computers in your Network Neighborhood appear in the browse list regardless of their operating systems Discover Computers supports only Microsoft 32 bit operating systems for example Windows NT 2000 XP If you select a computer that has another operating system deployment to that computer will fail Note If you are adding just one computer you do not need to discover computers Instead you can add the computer directly See Adding unmanaged computers on page 30 To discover unmanaged computers 1 On the View menu click Assets 2 On the Computers menu click Discover Computers 3 Doone of the following m Click Scan entire network It may take a few moments for the Select Computers dialog box to appear m Click Domain to scan for computers and then select a domain or workgroup from the drop down list m Click Scan specific IP address range and then type the IP address range you want to scan in the Start and End text boxes 4 Click OK The results are displayed in the right pane of the console You are now ready to add computers to the console See Adding unmanaged computers on page 30 Discovering computers with LiveState Recovery components Besides discovering unmanaged computers you can discover computers that already have Symantec LiveState Recovery installed on them For example prior to installing Symantec LiveState Recovery
68. istribution error 33 dividing a backup image into smaller files 78 dual boot systems backing up 59 DVD see removable media E editing backup jobs 82 encrypting backup images 67 error distribution 33 errors viewing 90 events viewing 90 exporting data from tables 92 F failed backup job or install package retrying 90 filenames base and incremental backups 76 spanned backup images 66 find computers about 43 firewalls troubleshooting 95 FireWire drive advantages and disadvantages for storing backups 62 full backups creating 73 G gent LiveState 12 groups of computers adding 53 54 deleting 54 editing 53 H hard drive advantages and disadvantages for storing backups locally 61 history backup 89 Home Page view 35 iCommand integration with 22 Incidents view 38 incremental backup jobs about 72 incremental backups consolidate 75 creating 73 install console 25 server 23 install packages creating 40 LiveState Recovery deploy 48 retry sending 90 integrating computers with console 39 integration with iCommand 22 integrity of backup checking 78 IP address scan range 44 J jobs backup run existing now 80 L license status LiveState Recovery 50 limiting the number of backups for a drive 78 LiveState Agent 12 LiveState Recovery activating on remote computers 49 discover computers with 45 install packages creating 40 install packages deploying 48 license status checking 50 system
69. kups for a drive 78 passwords 67 renaming scheduled 82 benefits of different storage options 61 best practices 15 c cancelling failed backup job 90 categories backup jobs adding 85 CD see also removable media client information update 91 command files running during backup 68 components of LiveState Recovery Manager 11 compression level 65 compression setting for backups 65 computer groups adding 53 adding computers to 54 assigning backup jobs to 84 deleting 54 editing 53 organizing 52 removing computers from 54 computer log viewing 92 104 Index computer protection best practices 15 computers adding to acomputer group 54 assigning backup jobs to 84 integrating with console 39 remove from groups 54 unmanaged adding 46 update information about 91 viewing backup jobs on 89 viewing drive details 88 console computers integrating 39 install 25 password changing 34 starting 26 31 uninstalling 28 console view 34 consolidating incremental backup images 75 consolidating incrementals 79 creating backup images deciding best place to save backups 61 options 78 tips 58 D databases backing up non VSS aware 70 backing up VSS aware 59 default path for backups choosing the best location 61 default view setting 37 delete backup jobs 83 computer groups 54 deploy install packages 48 details viewing remote computer 88 discover computers about 43 LiveState Recovery already installed 45 unmanaged 44 d
70. left pane to display a list of computers in the right pane m Double click Computer Groups in the left pane to expand the tree 2 Doone of the following m Inthe Managed Computers table in the right pane select one or more computers that have Symantec LiveState Recovery installed then click Computers gt Uninstall LiveState Recovery m Inthe Computer Groups tree select a computer group name In the Computer Group table in the right pane select one or more computers that have Symantec LiveState Recovery installed then click Computers gt Uninstall LiveState Recovery m Inthe Computers Group tree in the left pane select a computer group then click Computers gt Uninstall LiveState Recovery from Computer Group 36 QuickStart Organizing groups of computers 3 Click Yes to continue 4 Doone of the following m Click Yes to save backup jobs backup histories and command files associated with the remote computer or if you intend to upgrade or reinstall Symantec LiveState Recovery in the future m Click No to delete all backup jobs backup histories and command files associated with the remote computer 5 Click OK Organizing groups of computers You can organize computers that you have added to the console by creating computer groups Though it is not a necessary step in integrating computers into the console grouping computers simplifies the backup management of large numbers of computers For example if there a
71. location where you want the backup images stored by doing one of the following m Select Network file and then click Next In the Connect As dialog box specify the domain name user name and password to access the location with create read write privileges m Select Local file and then click Next If there is not be enough available space at the specified location where the backup image is being stored the backup will fail and an error will be reported in the Incidents view and the Home Page view of the Symantec LiveState Recovery Manager console See Storage options for backup images on page 45 See Selecting a storage location for backup images on page 46 Specify the frequency and time of the backup images and then click Next Your options are m Once applies to full backups only 62 Administering backup jobs Creating backup jobs 10 11 m Weekly Monthly m No schedule save for later See Scheduling image options on page 47 If you are creating a base with incrementals select the events that will automatically create an incremental backup Your options are m Any user logs on to the computer m Any user logs off of the computer m Any application gets installed m The changes on a volume in this job exceed x number of megabytes See Event options on page 58 In the Options dialog box from the Compression drop down list select the compression level for the backup image m No
72. ly m Click Managed Computers in the left pane and then in the right pane select a computer that has Symantec LiveState Recovery installed on it 2 On the Backup Jobs menu click Backup Now 3 Followed the steps in the Volume Backup wizard then click Finish to begin the backup 66 Administering backup jobs Creating backup jobs Editing backup jobs You can edit any of the schedule properties for a backup job except the selected drives The resulting backup job schedule will be updated on any computers that it is assigned to To edit backup jobs 1 Inthe Assets view of the console do one of the following m Double click Backup Jobs in the left pane and then select a backup job name Double click Computer Groups in the left pane and then select a group Click the Backup Jobs tab in the lower right pane and then select a backup job name m Click Managed Computers in the left pane and then select a computer Click the Backup Jobs tab in the lower right pane and then select a backup job name 2 On the Backup Jobs menu click Edit Backup Job to open the selected job in the Backup Job wizard and change its properties Renaming backup jobs You can change the name of any backup job you have created To rename backup jobs 1 Inthe Assets view of the console do one of the following m Double click Backup Jobs in the left pane and then select a backup job name m Double click Computer Groups in the left pane and t
73. m it 18 QuickStart Using the console 11 Click OK Changing the console password Console views You can change the log on password to the console after you have logged on Passwords are case sensitive Note You will not be able to access the server by way of the console if you do not enter the correct password or you forget the password In such cases you must uninstall then reinstall the software Store the password in a secure place Symantec has no method for restoring a password to the server To change the console password 1 Make sure you are already logged on to the console 2 On the Tools menu click Change Password 3 Type the password you want to change in the Old Password text box 4 Type the new password in the New Password and Confirm New Password text boxes 5 Click OK The console consists of five main views Quick Start Home Page Assets Incidents and Tools Quick Start view The Quick Start view available as a tab next to the Home Page tab in the main window is the default starting view when you first log on to the product It is the best place to start if you are new to Symantec LiveState Recovery Manager The Quick Start view helps you get started using the console by listing tasks to complete in a recommended order Once you become familiar with using the console and navigating the different views you can turn off the opening QuickStart view by clicking Don t show this page aft
74. main If you are removing one computer from the console you can do so by simply using an administrator user name and password 32 QuickStart Deploying install packages To remove managed computers 1 Onthe View menu click Assets 2 Inthe left pane do one of the following m Double click Managed Computers to display a list of computers in the right pane Double click Computer Groups to display a list of groups and then click a group See Organizing groups of computers on page 36 3 Inthe right pane select the computer names that you want to remove from the console 4 Onthe Computers menu click Remove Managed Computer 5 Inthe Remove Computer dialog box select Remove the agent before deleting the computers to uninstall the LiveState Agent This option is selected by default 6 Doone of the following m If you are removing multiple computers type the domain administrator name and password to the domain m If you are removing one computer you can type either the domain administrator name or a local administrator name and the password 7 Click OK Deploying install packages You can deploy install packages of Symantec LiveState Recovery to computers that you have added to the Symantec LiveState Recovery Manager database Management Control a component that also gets installed when the install package of Symantec LiveState Recovery is deployed to the computer communicates with the Symantec LiveState Recov
75. me and password must be the same for all unmanaged computers you are adding at one time The easiest way to accomplish this is for all unmanaged computers to be in the same domain and for you to use a domain administrator user name and password for authentication m Anadministrator share must be enabled on the unmanaged computers you are adding The default share is C m It automatically deploys and installs the Symantec LiveState Agent for Windows Windows agent to the selected computer and reboots The LiveState Agent resides on the managed computers It is used by the Symantec LiveState Recovery Manager server to poll for backup jobs that need to be downloaded and reports status information back to the console When the LiveState Agent is deployed to the computers you are adding to the console the computers are automatically rebooted Following reboot a traffic light icon appears in the Windows system tray of each computer See Components of Symantec LiveState Recovery Manager on page 7 QuickStart 31 Adding unmanaged computers To add unmanaged computers 1 On the View menu click Assets 2 Click Unmanaged Computers in the left pane 3 Inthe right pane of the console select the computers you want to add to the Managed Computers tree of the Assets view No computers appear in the right pane of the console You may need to first discover computers See Discovering computers on page 27 4 Onthe Computers men
76. me in the table whose status you want to view and then click the Status tab in the lower right pane to view m Click Managed Computers to display a list of computers in the right pane Select a computer name in the table whose status you want to view and then click the Status tab in the lower right pane to view 2 Select a row in the Status table to display specific information about it in the bottom of the right pane Depending on the status type you have selected for example a failed backup job you can click Cancel or Retry in the lower right corner of the Status tab window to cancel the failed operation or try again Processing pending jobs on computers You can use Process Pending Jobs to have the LiveState Agent on the remote computer check the Symantec LiveState Recovery Manager server for any jobs that are waiting If jobs are found they are processed at once To process pending jobs on computers 1 Inthe Assets view of the console do one of the following m Double click Computer Groups in the left pane to expand the tree and then select a group In the right pane select one or more computers m Click Managed Computers in the left pane and then in the right pane select one or more computers 2 Right click on the selected computers and then click Process Pending Jobs Request updated client information When you use the Request updated client information option the Management Control component on the remote computer
77. n applies only to Full Backups Weekly Full Backups A full backup image is created at the time and days of the week you specify for the remote computer Base with Incrementals A base backup image is created at the time and days you specify incremental backup images are created at the time and interval you specify Monthly Full Backups A full backup image is created at the time and days of the month you specify for the remote computer Base with Incrementals A base backup image is created at the time and days of the month you specify for the remote computer incremental backup images are created at the time and on the days of the week you specify for the remote computer 48 Administering backup jobs About backup jobs Table 3 2 Backup image schedule options No schedule Save all of the backup settings except the schedule You can later run save for later the backup job at your convenience To run the backup job later 1 In the Assets view of the console do one of the following m Click Backup Jobs in the left pane and then select a backup job in the table m Click Managed Computers in the left pane select a computer in the table and then click the Backup Jobs tab 2 Select the backup job in the table 3 On the Backup Jobs menu click Run Backup Job Now To assign a schedule to the backup job 1 In the Assets view of the console do one of the following m Click Backup Jobs in the left pane and then select a
78. n logs and Symantec LiveState Recovery takes an instantaneous snapshot that also includes any open files When the snapshot is complete VSS is notified the databases are activated and the transaction logs continue writing to the database To verify that there are no errors and that VSS is running you should check Microsoft error logs While the backup image is being created from the snapshot the databases and applications return to an active state and continue to write data This kind of integration means that you can back up business critical databases at anytime during the day without affecting productivity Additional points for backing up and restoring VSS aware databases m Symantec LiveState Recovery prevents VSS snapshots from occurring during the time Symantec LiveState Recovery is creating a backup image m Ifa full system restore is done from a Symantec LiveState Recovery backup image file individual files can be restored from a VSS snapshot However the recommended restore process is to use Symantec LiveState Recovery to mount the backup image file as a virtual drive using Backup Image Browser and then restore the files you need m After a full system restore from a Symantec LiveState Recovery backup image a VSS snapshot that was taken prior to the date and time of the Symantec LiveState Recovery snapshot can no longer be used to restore the entire system Administering backup jobs 45 About backup jobs Warn
79. ne m Standard Medium m High See Setting the compression level for backup images on page 49 Results may vary depending on the types of files saved in the volume you are backing up To determine whether a backup image file or set of files is valid or corrupt immediately following its creation select Verify backup image after creation To break the backup image file into small segments select Divide the backup image into smaller files to simplify archiving and then type the maximum size in MB for each file For example if you plan to copy a backup image to CDs specify a file size of 700 MB or less See Dividing a backup image file into smaller files on page 49 To limit the number of full or baseline backup images saved for each drive select Limit the number of backups saved for each drive and then type a number in the text field 12 13 14 15 16 17 Administering backup jobs 63 Creating backup jobs When this limit is reached each successive backup image whether full or base is first created and stored and then the oldest previously created backup image file is deleted including all associated incrementals if it is a base image from the same storage location Be sure you have enough hard disk space to accommodate the number of backup images you specify plus one additional backup image If you run out of hard disk space before the number of specified backup images is reached the recurri
80. ng backup image process will no longer complete successfully and a current backup image will not be created In the Consolidate incrementals drop down list select how often you want incremental backup images consolidated m Never m Every twelve hours m Every four hours See Consolidating incremental backup images on page 59 Click Advanced In the Advanced Options dialog box select the options you want to use like encrypting the backup image and then click OK Your options are m Use password m Use Encryption m Ignore bad sectors during copy m Disable SmartSector Copying See Advanced options for creating backup images on page 50 Click Next If appropriate specify a command file exe cmd bat from each drop down list to run during a particular stage in the backup image creation process and then specify the amount of time in seconds you want the command to run before it is stopped If you just added command files to Symantec LiveState depot CfgVPro 001 command default path you may need to restart the wizard to see the files in each stage s drop down list m Before data capture m After data capture m After backup file creation See Running command files during backup image creation on page 52 See Creating a cold backup automatically on page 55 Click Next 64 Administering backup jobs Creating backup jobs 18 Inthe Job Name and Description dialog box type a name and descript
81. ng the Run Backup Job Now feature even if that drive is currently being tracked using Base with Incrementals See Running an existing backup job immediately on page 64 Incrementals Note This feature may not be available on the remote computer in your version of Symantec LiveState Recovery To upgrade to a version that supports this feature visit sea symantec com An incremental backup has the following advantages and disadvantages An incremental backup image saves only the hard disk sectors that have changed since the baseline image or the previous incremental backup was created A baseline image is the same as a full backup image except that it has incremental tracking turned on for the selected drive A baseline image is associated only with its own incremental backup files Incremental backup images require less time to create than full backups and make better use of storage media Event monitors can be used to trigger the automatic creation of incremental images When using incremental backup images on a monitored volume if the computer loses power or is shut down abnormally then on reboot an attempt is made to create an incremental backup image based on the last incremental backup image The reconciliation could take as long as a full backup 58 Administering backup jobs About incremental backup jobs Event options m Ifyou use a base with incrementals to back up a hard drive when you restore to
82. o one of the following m To install Symantec LiveState Recovery Manager server in the default folder path click Next m To change the installation folder click Choose locate the folder where you want to install the server and then click Select Then in the Select Installation Folder panel click Next m To reinsert the default folder path click Restore Default Folder and then click Next 7 Inthe Ready to Install panel review the install path and then click Install to begin installing the Symantec LiveState Recovery Manager server Installing the Symantec LiveState Recovery Manager console Before you begin make sure you have carefully reviewed the requirements for installing the Symantec LiveState Recovery Manager console See System requirements for the product on page 20 You can install the console anywhere in your enterprise where you will need access to the Symantec LiveState Recovery Manager server and database To install the Symantec LiveState Recovery Manager console 1 Insert the Symantec LiveState Recovery Manager console product CD into the media drive of the computer m If CD auto run is enabled the installation program for the console launches automatically m If the CD auto run is not enabled click Start gt Run then type drive autorun where drive is the drive letter of your media drive and then click OK 2 Inthe Installation Introduction panel click Next 26 Installing Symantec LiveStat
83. o upgrade to a version that supports this feature visit sea symantec com Table 3 7 outlines the event options you can enable when you create a base with incrementals Table 3 7 Event options Any user logs on tothe An incremental backup is created at the time a user logs on to computer the computer Any user logs off the An incremental backup is created at the time a user logs off of computer the computer Administering backup jobs 59 About incremental backup jobs Table 3 7 Event options Any application gets An incremental backup is created at the time a user installs an installed application on the computer The changes on a drive An incremental backup is created when changes to the hard in this job exceed X drive on the computer exceed a specified number of number of megabytes megabytes Consolidating incremental backup images The baseline image and all of its incrementals taken up to a specific point in time are required when restoring a backup image to a given point in time Depending on the duration of the backup job there could be a lot of incremental backup images You can reduce the amount of storage space for the backup by consolidating multiple incremental backup images to a single incremental backup image The baseline image is still required for a restore Note This feature may not be available on the remote computer in your version of Symantec LiveState Recovery To upgrade to a version
84. obs to backup job categories on page 70 Change the name of an existing backup job category See Renaming backup job categories on page 70 Remove backup jobs from a backup job category See Removing backup jobs from backup job categories on page 70 Delete existing backup job categories even if they contain backup jobs See Deleting backup job categories on page 71 Adding backup job categories You can add any number of backup job categories to the console to help you organize multiple backup job schedules that you use frequently For example you could create categories for daily weekly or monthly backup jobs or categories for computer brands or departments in an organization To add backup job categories 1 In the Assets view of the console on the Backup Jobs menu click Add Backup Job Category In the Category name text box type the name of the category that will contain backup jobs In the Category description text box type a description of the category and the types of backup jobs it will hold Click OK 70 Administering backup jobs Organizing backup jobs Adding backup jobs to backup job categories You can assign a backup job to one or more backup job categories that you have already created To add backup jobs to backup job categories 1 In the Assets view of the console do one of the following m Click Backup Jobs in the left pane and then select one or more backup job name
85. oduct on page 20 24 Installing Symantec LiveState Recovery Manager Installing the product Note This product uses Symantec s LiveState unified architecture as its foundation Therefore if you have an existing installation of Symantec iCommand 3 0 you should install the server on the same computer This will allow you to share the existing iCommand database structure agent architecture and server architecture If you are installing Symantec LiveState Recovery Manager server into a new environment where Symantec iCommand and Symantec LiveState Recovery do not exist this server installation will create a new database structure to store data about computers and backup tasks To install the Symantec LiveState Recovery Manager server 1 Insert the Symantec LiveState Recovery Manager server product CD into the media drive of the computer If CD auto run is enabled the installation program for the console launches automatically If the CD auto run is not enabled click Start gt Run and then type drive autorun where drive is the drive letter of your media drive and then click OK In the Installation Introduction screen click Next Read the license agreement click I accept the terms in the License Agreement and then click Next In the Agent User Account panel do one of the following the agent user account is used when a remote computer downloads agents or install packages from the Symantec LiveState Recov
86. p If a cold backup is not possible in your organization the next best available option for backing up non VSS aware databases is a hot or online backup Symantec LiveState Recovery takes a crash consistent backup Such a backup is equivalent to the state of a system that was running when the power failed A database that can recover from this type of failure can be recovered from a crash consistent backup To create a hot backup Use Symantec LiveState Recovery to create a backup without stopping or restarting the database 56 Administering backup jobs About incremental backup jobs Symantec LiveState Recovery instantaneously snaps a virtual volume image from which the backup image is created About incremental backup jobs This section contains the following information m Information to help you create incremental backup images See Working with full backups and incrementals on page 57 m Information about general options that you can use when creating incremental backup images See Scheduling image options on page 47 See Event options on page 58 See Consolidating incremental backup images on page 59 m Information about advanced options that you can use when creating incremental backup images See Running command files during backup image creation on page 52 You can create backup jobs to automate the creation of backup images using a daily weekly or monthly schedule Th
87. p Image Browser in LiveState Recovery Where to find more information This product s documentation includes online Help a Readme file and the Implementation Guide In addition to the product documentation check the Symantec Web site and the Knowledge Base for answers to frequently asked questions troubleshooting tips online tutorials and the latest product information On the Internet go to www symantec com techsupp You should also have one or more of the following documentation resources already available m Implementation Guide userguide pdf and Readme file readme txt on the Symantec LiveState Recovery Advanced Standard Server Edition CD m User s Guide userguide pdf and Readme file readme txt on the Symantec LiveState Recovery Desktop Edition CD Note Viewing the online manuals in PDF format requires Acrobat Reader 5 1 or later 14 Introducing Symantec LiveState Recovery Manager Where to find more information Installing Symantec LiveState Recovery Manager This chapter includes the following topics m Preparing for installation m Installing the product Post installation tasks m Uninstalling the product Preparing for installation Installation procedures might vary depending on your work environment and and how you want to install the Symantec LiveState Recovery Manager console and server You can install the Symantec LiveState Recovery Manager console and server on the same com
88. packages on the Symantec LiveState Recovery Manager server If you selected more than one product near the start of the wizard you will be prompted to insert the next product CD You are now ready to discover unmanaged computers in preparation for adding them to the console See Discovering computers on page 27 Discovering computers You can use Discover Computers to discover and identify multiple unmanaged computers in a domain or workgroup that you want to manage from the Symantec LiveState Recovery Manager console Discovered computers are considered unmanaged computers because they have not yet been added to the database of Symantec LiveState Recovery Manager Note Discovering unmanaged computers is a necessary step before you can add multiple computers to the console at the same time or deploy install packages to them If you are adding just a few computers you do not need to discover computers Instead you can add computers directly using a comma to separate each specified entry See Adding unmanaged computers on page 30 After computers are discovered the results are displayed in columns in the right pane of the Assets view You can select a computer to view its displayed information in the bottom pane for easier reading Besides discovering unmanaged computers you can use Discover Computers to identify computers that have Symantec LiveState Recovery already installed on them Such computers are known as
89. pology Router gateway and IP address information Problem description m Error messages log files m Troubleshooting performed prior to contacting Symantec m Recent software configuration changes and or network changes To contact Enterprise Customer Service online go to www symantec com select the appropriate Global Site for your country then choose Service and Support Customer Service is available to assist with the following types of issues Questions regarding product licensing or serialization Product registration updates like address or name changes General product information features language availability local dealers Latest information on product updates and upgrades Information on upgrade insurance and maintenance contracts Information on Symantec Value License Program Advice on Symantec s technical support options Nontechnical presales questions Missing or defective CD ROMs or manuals Contents Technical support Chapter 1 Chapter 2 Chapter 3 Introducing Symantec LiveState Recovery Manager About Symantec LiveState Recovery Manager cscscesssssessseeseseseeseseeeeees 9 Components of Symantec LiveState Recovery Manager cccscseceeeees 11 What you can do with Symantec LiveState Recovery Manager 5 14 Best practices for backup protection 0 cccccsescssssescseeecscsscseseescseseesesesseeeaes 15 Before a Da Ck Wp enrenar EAE 16 During a backup cceecssese
90. ps in the left pane to expand the tree 2 Doone of the following m Inthe Managed Computers table in the right pane select one or more computers that have Symantec LiveState Recovery installed then click Computers gt Install Update LiveState Recovery m Inthe Computer Groups tree select a computer group name In the Computer Group table in the right pane select one or more computers that do not have Symantec LiveState Recovery installed then click Computers gt Install Update LiveState Recovery m Inthe Computers Group tree in the left pane select a computer group then click Computers gt Install LiveState Recovery on Computers in Group 3 Click Yes to continue 4 Inthe LiveState Recovery Type dialog box click the appropriate install package you want to deploy and install 5 Click OK Activating Symantec LiveState Recovery on managed computers Product activation is a technology that protects users from pirated or counterfeit software by limiting use of a product to those users who have 34 QuickStart Deploying install packages acquired the product legitimately Activation of Symantec LiveState Recovery requires the installation of a license file for each install package of Symantec LiveState Recovery that you deploy You must activate Symantec LiveState Recovery within 30 days of installation otherwise the software will stop working You can activate it after the 30 days have elapsed without redeploying the sof
91. puter or customize the installation by installing the console and server on separate computers You can have multiple installations of the console Before you install the product make sure your computer meets the system requirements Review the Readme file on the installation CD for any known issues Note Installation of the product is not supported on encrypted file systems 20 Installing Symantec LiveState Recovery Manager Preparing for installation System requirements for the product To install and use this product your computer must meet the minimum requirements described in Table 2 1 Table 2 1 Minimum system requirements Processor Pentium 3 1 GHz or higher Pentium 4 1 8 GHz or higher recommended Operating System See Table 2 2 Supported operating systems for console and server installations on page 20 RAM m Server 1 GB m Console Dependent on the operating system Hard Disk Free m Server 2 GB 4 GB recommended Space m Console 250 MB m Microsoft NET Framework 1 1 110 MB of hard disk space required on the server 40 MB additional hard disk space required for installation program 150 MB total if not already installed Requires Internet Explorer 5 5 or greater m Storage space on the network for the backup images Software When you install the console the wizard checks for an installation of Microsoft NET Framework 1 1 If NET Framework does not exist it will automatic
92. r to the Symantec LiveState Recovery Manager console you will get an unknown username or bad password error You can avoid this error if the remote computer is in a network domain For more information on how to accomplish this so you can add the remote computer to the Managed Computers tree in the console see the following Web link http www windowsnetworking com pages article_p asp id 266 Discovery of computers gives incorrect status in console When a computer account is disabled in Active Directory Services the change is not immediately apparent or updated in the Symantec LiveState Recovery Manager console during discovery of computers in a domain or entire network The change is propagated only after you reboot the remote computer and then you run Discover Computers from the console again 82 Troubleshooting Troubleshooting the product Appendix Using the Tools view This chapter includes the following topics m About the Tools view m Adding a link to the Tools view m Editing a link m Removing a link from the Tools view About the Tools view You can use the Tools view in the Symantec LiveState Recovery Manager console to add links or shortcuts to external programs URLs or files that are outside of the console You double click the link to launch the program or open the associated file When you install the console default program shortcut icons for Symantec pcAnywhere Snap Server Manager and Liv
93. re desktop computers that you want to backup just once a month you can create a group for those computers regardless of where they reside on the network You can then assign a monthly backup job for that group You can group computers by department network location physical location backup schedules or any other grouping criteria you establish and then assign one or more backup jobs to that group This saves you time by not having to create a backup job for each computer in the console Note Make sure that any backup jobs you assign to a computer or computer group do not overlap in time otherwise a backup error will occur Also only one incremental backup job per volume can be assigned on a remote computer If you assign a second incremental backup job to the same volume a backup error will occur You can create any number of groups for computers that are added to the console and you can add computers to one or more groups Computer groups cannot be nested within other computer groups See Adding unmanaged computers on page 30 You can organize groups of computers in the following ways m Add computer groups to the console See Adding computer groups on page 37 m Edit a computer group name and description See Editing computer groups on page 37 QuickStart 37 Organizing groups of computers m Remove computer groups from the console See Deleting computer groups on page 38 m Add computers
94. requirements 21 uninstalling 51 LiveState Recovery Manager components 11 console install 25 console uninstalling 28 overview 9 14 server install 23 server uninstall 29 system requirements 20 LiveUpdate 39 LiveUpdate using 27 log viewing remote computer 92 viewing server 92 logging on 27 managed computers how to add 46 management control component 12 network drive advantages and disadvantages for storing backups 61 no schedule backups 81 non VSS aware databases backing up 70 Index 105 0 operating systems backing up computers with multiple 59 options 39 options creating backup 78 organize computer groups 52 organizing backup jobs about 85 overview of LiveState Recovery Manager 9 14 P packages creating 40 password adding to backup image 67 agent user account changing 33 console changing 34 server changing 33 pcAnywhere starting from console 94 using to recover 93 port 138 95 139 95 453 95 8443 95 port secure or unsecure setting 39 process pending jobs 91 pros and cons of different storage options 61 Q quality of backup checking 78 Quick Start view 34 R recovery remote 93 removable media creating backups for copying to removable media later 66 rename backup jobs 82 rename computer group 53 request updated client information 91 retrying failed backup job or install package 90 S scan for unmanaged computers 44 scheduling options for backup jobs 63 106 Index
95. rop down list m Drag the backup job from the Backup Jobs tree onto a computer in the Managed Computers tree or the Computer Groups tree 4 Click OK Adding backup jobs to computer groups When you assign backup jobs to a computer group all computers within that group will have the same backup schedule Note Make sure that any backup jobs you assign to a computer or computer group do not overlap in time otherwise a backup error will occur Also only one incremental backup job per volume can be assigned on a remote computer If you assign a second incremental backup job to the same volume a backup error will occur To add backup jobs to computer groups 1 Inthe Assets view of the console double click Backup Jobs in the left pane 2 Inthe Backup Jobs tree select a backup job 3 4 Administering backup jobs 69 Organizing backup jobs Do one of the following m On the Backup Jobs menu click Add Job to Group then select a computer group name from the drop down list m Drag the backup job from the Backup Jobs tree onto a computer group in the Computer Groups tree Click OK Organizing backup jobs You can organize your backup jobs in the Symantec LiveState Recovery Manager console in the following ways Add backup job categories to the Backup Job tree in the Assets view of the console See Adding backup job categories on page 69 Assign a backup job to a backup job category See Adding backup j
96. roperties of the file 52 Administering backup jobs About backup jobs Encryption strengths are available in 128 bit 192 bit or 256 bit While higher bit strengths require longer passwords the result is greater security for your data Table 3 5 explains the bit strength and required password length Table 3 5 Password length 128 Standard 8 characters or longer 192 Medium 16 characters or longer 256 High 32 characters or longer You must enter the correct password before you can access or restore an encrypted backup image file Besides bit strength the make up of the password can improve the security of your data For greatest security backup image passwords should use the following general rules m Avoid using consecutive repeating characters for example BBB or 88 m Avoid using common words that you would find in a dictionary m Use at least one number m Use both uppercase and lowercase alpha characters m Use at least one special character like lt gt gt amp _ m Change the password after a set period of time using the Export Backup Image File feature in Backup Image Browser See the Symantec LiveState Recovery product documentation for more information about using Backup Image Browser Note Passwords are case sensitive When you access or restore a password encrypted backup image file the product prompts you for the password If you do not enter the correct passwor
97. rows were exported Recovering files or disks You can use Recover Files or Disks from inside the console to start Symantec pcAnywhere and connect to a remote computer that you are managing This connection allows you to restore files on a remote computer using Backup Image Browser or restore an entire volume using Symantec LiveState Recovery Table 3 9 describes the software that should be installed so you can use the Recover Files or Disks feature in the Symantec LiveState Recovery Manager console Table 3 9 Recovery on remote computer Symantec LiveState m Symantec pcAnywhere 11 5 ships on a separate CD with Recovery Manager Symantec LiveState Recovery Manager console Remote computer m Symantec pcAnywhere host m Symantec LiveState Recovery full product Note The remote computer cannot be a pcAnywhere host if it is currently under XP Remote Desktop or Terminal Services control If you connect to a remote computer that only has the Symantec LiveState Recovery agent installed as opposed to the Symantec LiveState Recovery full product you must use the Symantec Recovery Environment to recovery files or 78 Administering backup jobs Recovering files or disks disks See the Symantec LiveState Recovery product documentation for more information about Symantec Recovery Environment After pcAnywhere is installed you can launch the program directly from the console to deploy pcAnywhere hosts to all managed compu
98. s and disadvantages See Storage options for backup images on page 45 Information about general options that you can use when creating backup images See General options for creating backup images on page 48 42 Administering backup jobs About backup jobs m Information about advanced options that you can use when creating backup images See Advanced options for creating backup images on page 50 See Running command files during backup image creation on page 52 You can create backup jobs to automate the creation of backup images using a daily weekly or monthly schedule This backup method is useful if you want to create full backup images during off hours when you are not present or if you want to create a baseline with incremental backup images without interrupting the normal flow of work While the managed computer must be turned on to perform a backup at the scheduled time the console does not need to be open for the scheduled backup job to take place nor does a user have to be logged on to the computer You can temporarily override a backup job schedule in Symantec LiveState Recovery Manager to create a backup image immediately See Running an existing backup job immediately on page 64 You can backup databases See Backing up VSS aware databases on page 43 See Backing up non VSS aware databases on page 54 To verify that a backup completed as scheduled you can view the Home Pa
99. s in the table m Double click Backup Jobs in the left pane to expand the tree and then select a backup job On the Backup Jobs menu click Add Backup Jobs to Category Select a backup job category from the category drop down list Click OK Renaming backup job categories You can change the name of an existing backup job category Any backup jobs that are assigned to the renamed category are not affected To rename backup job categories 1 In the Assets view of the console do one of the following m Double click Backup Jobs in the left pane to expand the tree and then select a category name m Click Backup Jobs in the left pane and then select a category name in the Name column of the right pane On the Backup Jobs menu click Edit Backup Job Category Make the changes you want to the category name or description Click OK Removing backup jobs from backup job categories You can remove or unassign one or more backup jobs at once from a backup job category The backup job becomes reassigned to the root of the Backup Job tree it is not deleted from the console or unassigned from any computer To remove backup jobs from backup job categories 1 In the Assets view of the console double click Backup Jobs in the left pane to expand the tree Administering backup jobs 71 Monitoring computers Do one of the following m Inthe Backup Jobs tree double click a backup job category that contains backup jobs and
100. scripts running during back up 68 sectors ignore bad 66 security setting in backups 67 server install 23 password changing 33 uninstall 29 server log viewing 92 server options 39 server port secure or unsecure setting 39 session timeout setting 39 SmartSector disabling copying of 66 67 Snap Server Manager 38 99 spanned backups 66 status viewing 90 storage options pros and cons of different 61 Symantec pcAnywhere starting from console 94 using to recover 93 system requirements LiveState Recovery 21 LiveState Recovery Manager 20 T table data exporting 92 timeout session setting 39 tips and pointers for backup protection 15 tips for creating backups 58 Tools view 38 troubleshooting backups are consuming all the space on my hard drive 63 firewalls 95 ports 95 product expired 49 U uninstalling agents 47 console 28 LiveState Recovery 51 server 29 unmanaged computers adding 46 discovering 44 updating automatically with LiveUpdate 27 USB advantages and disadvantages for storing backups 62 V verify backup image after creation 78 verifying backup images 78 view Assets 37 console 34 default setting 37 Home Page 35 Incidents 38 Quick Start 34 Tools 38 viewing assigned backup jobs on remote computers 89 backup history on remote computers computer log 92 events errors warnings 90 remote computer details 88 server log 92 status of computer 90 VSS backing up databases 59 W warnings view
101. seeesetsteeeeeees 64 Advanced options for creating backup images ccccseseseeeseesesesees 66 Running command files during backup image creation c008 68 About incremental backup jobs c ccccccsesesseseseeseseseeceseeeeseeeeeeseeeeseeeeeseeeeseees 72 Working with full backups and incrementals cccesesseseeseseeseees 73 Event options sacsccsecessccecesussecdie case EE EEEE a EENE EE EEEE NN 74 Consolidating incremental backup images cccsessceseeeeeteeeeseteeeeees 75 Creating backup jobs rnin EE EEEE E EEEE 76 Running an existing backup job immediately cccceeeeseeeeeeeeee 80 Running a backup ONCE eeeeeesesessescseeeeseeceseseecesesceseseecesesceseseseeseeeeseeeseees Editing backup jobs ccccesccsesessscesesssseseeeeseseeceseeseseseeseseeeseseeeeseeeeseseeeas Renaming backup jobs oo ceceescssesesseseseeseseseeceseeceseseecesesesseseseeseeeeeeseeees Deleting backup jobs eeccesessssesesseseseessceseeseseseeecseeeeseseeeeseseeeeseseeseeeees Assigning backup jobs ics scscdesaeecvs eect eE E NREN E Adding backup jobs to computers Adding backup jobs to computer groups Appendix A Appendix B Contents Organizing backup jobs noverint inii E EEE 85 Adding backup job categories 0 ccecccssssssesesseseseeseseeeseseseeseseeeeseeeeesees 85 Adding backup jobs to backup job categories cccccceeseeeeeseeeeseeeeees 86 Renaming backup job categories 0
102. sesseseseesesesceseseeeesesceecseseeseseeeseseeeeseeesaeseeeeaeeeees 16 After a backup taieinis nancinteicircie seit E N 16 Where to find more information 2 0 0 0 ccececeeseseceseeeeeeeeeseceeeeeeecseaeseseseeeeeeeeeeas 17 Installing Symantec LiveState Recovery Manager Preparing for installation 0 ccccsssssssssesecsseseseseseessssseseseseseseseseseeeseseceseesesees 19 System requirements for the Product ccccesessseseseseseseeseseeeeesesesesesees 20 System requirements for installation packages c cssssseseceseeseeees 21 Integration with Symantec iCommand 3 0 0 ee ceeeeseeesesseeeteeeeseeeteees 22 User rights requirements ececcssesesessesesseseseeceseececeseeeeseseeeeseeeeseseeaesees 23 Installing the Product cccceccesessssesssseseseesesceceseessceseeeeseseeecseseeseeeeeseeeeeeseeeeees 23 Installing the Symantec LiveState Recovery Manager server 23 Installing the Symantec LiveState Recovery Manager console 25 Post imstallation tasks pisanie reent rere rE T EINNI ETE ea onus 26 Starting the console s s ssssssssesesesssssssessssststsnsstsestsnesesssseseseenntsrsrseessnesesee 26 Keeping current with LiveUpdate ccccsssseseseeceseeeeseseeeeseteeeeseeees 27 Uninstalling the product ccccecccssssesessesesseeeseeseseseeseseseeecseseeseseeeeseseseeseeeeaes 27 Uninstalling the Symantec LiveState Recovery Manager console 28 Uninstalling the Symantec LiveState Re
103. signed to the computer or groups of computers you want Administering backup jobs 61 Creating backup jobs m Double click Computer Groups in the left pane and then select a group name The backup job you create will automatically be assigned to all computers in the group On the Backup Jobs menu click Create Backup Job and then click Next In the Backup Type dialog box click one of the following and then click Next Base with Incrementals m Full Backups See Working with full backups and incrementals on page 57 Do one of the following and then click Next m Click All Mounted Volumes on Targeted Computer to back up all volumes that exist on the remote computer excluding hidden and unmounted volumes m Click By Drive Letter and then select the drive letter you want to back up on the remote computer If you are creating a backup job for a single computer you will also be able to select any hidden and unmounted volumes A separate backup image file will be created for each volume you select If a volume is selected but it is not available for backing up on a particular computer usually because the volume has been deleted or the entire hard disk has been removed from the computer since Symantec LiveState Recovery was installed when the backup image is created it will not include the volume However if the program is not aware that the volume is missing the backup job will result in a backup error Select the
104. sktop editions to provide enterprise level management tasks for server or desktop protection Using the product you can centrally monitor backup status for thousands of remote Windows servers and desktops across your organization all from a single console You can view the status of backups on the network and quickly see which computers are protected and which computers need Symantec LiveState Recovery for protection Note To get started using the product see QuickStart on page 15 6 Introducing Symantec LiveState Recovery Manager About Symantec LiveState Recovery Manager Symantec LiveState Recovery Manager includes most of the core backup job features of Symantec LiveState Recovery and the following enterprise feature m The Create LiveState Recovery Files wizard to create a one time package of the Symantec LiveState Recovery agent or the entire Symantec LiveState Recovery product for storage on the Symantec LiveState Recovery Manager server You can later deploy those packages to computers or groups of computers in your enterprise The version of Symantec LiveState Recovery that you may already own Advanced Server Standard Server or Desktop edition has the following components m Symantec LiveState Recovery standard console m Symantec LiveState Recovery agent m Backup Image Browser m Symantec Recovery Environment For more information about these components see the product s Implementation Guide or User
105. status of Symantec LiveState Recovery on managed computers See Activating Symantec LiveState Recovery on managed computers on page 33 QuickStart 35 Deploying install packages To check license status of Symantec LiveState Recovery on computers 1 Inthe Assets view of the console click Managed Computers in the left pane to display a table of computers in the right pane 2 Check the License Status column for one of three status messages None A Symantec LiveState Recovery license file has not been installed on the computer Product license expires in x days A Symantec LiveState Recovery license file is installed on the computer and expires in a specified number of days Product license has expired A Symantec LiveState Recovery license file is installed on the computer and is more than 30 day old Uninstalling Symantec LiveState Recovery on managed computers You can uninstall Symantec LiveState Recovery from one or more selected computers or from all computers in a computer group that you have created When Symantec LiveState Recovery is uninstalled the remote computer will automatically be rebooted If you want to remove a managed computer from the Symantec LiveState Recovery Manager database and console only see Removing managed computers on page 31 To uninstall Symantec LiveState Recovery on managed computers 1 Inthe Assets view of the console do one of the following m Click Managed Computers in the
106. t a computer Click the Backup Jobs tab in the lower right pane and then select a backup job name 2 On the Backup Jobs menu click Run Backup Job Now Administering backup jobs 65 Creating backup jobs 3 Inthe Run Backup Job Now dialog box click the option you want A full independent backup Creates a full backup image using the options saved in the job Available for full backup and base with incremental jobs A baseline backup Creates a baseline backup image of the selected drives See Working with full backups and incrementals on page 57 Available for base with incremental jobs only Anincremental backup of Creates an incremental backup image using the options recent changes saved in the job Available for base with incremental jobs only 4 Click OK Running a backup once You can use Backup Now to create a backup job that is run once on selected computers that have Symantec LiveState Recovery installed A backup job that you have created using Backup Now is not scheduled it is run immediately after you finish the wizard Also the backup will not appear in the Backup Jobs tree of the Assets view because it is not saved in the Symantec LiveState RecoveryManager database for future use To run a backup once 1 Inthe Assets view of the console do one of the following Double click Computer Groups in the left pane to expand the tree and then select a group name whose computers you want to backup immediate
107. t have read write access to the network folders where the backup image files will be stored The product uses this login information to access the network when you create a backup image Local file If you select Local file the backup images are stored on the hard drive of the computer that is being backed up You need to specify the drive and folder for example E Data_Backups where you want the backup images stored Administering backup jobs 47 About backup jobs Warning It is highly recommended that you save backup images to a secondary hard drive or a network location While it is possible to save the backup image to the same partition or volume that you are backing up it is not recommended for several reasons As the number or size of backups grows you will have less disk space available for regular use Also the backup image file itself is included in subsequent backups of the partition or volume increasing the size of those backups And finally if the computer suffers a catastrophic failure like a primary hard drive going bad you may not be able to recover the backup image you need even if you save the image to a different partition or volume on the same hard drive Scheduling image options Table 3 2 describes the backup image schedule options that are available Table 3 2 Backup image schedule options Once One full backup image is created at the date and time you specify for the remote computer This optio
108. ters you will want to connect to for recovery tasks using Symantec LiveState Recovery For more information about using pcAnywhere and deploying hosts see the Symantec pcAnywhere product documentation Starting Symantec pcAnywhere from the console To start Symantec pcAnywhere from the console make sure you have installed the product on the same computer on which you are running the Symantec LiveState Recovery Manager console Note The pcAnywhere host needs to be installed and running on the remote computer before you can remotely recover files or disks After you connect to the remote computer through pcAnywhere you can either open Backup Image Browser to recover files or folders or you can open Symantec LiveState Recovery to recover disks To start Symantec pcAnywhere from the console 1 Inthe Symantec LiveState Recovery Manager console do one of the following m Click Tools in the left pane and then click the Symantec pcAnywhere icon in the right pane m Click Managed Computers in the left pane and then in the right pane select a computer that has the Symantec LiveState Recovery full product installed on it 2 On the Computers menu click Recover Files and Folders Appendix Troubleshooting This chapter includes the following topics Troubleshooting the product Troubleshooting the product Use the troubleshooting information to find solutions to problems that might occur when using Symantec LiveState Recov
109. that supports this feature visit sea symantec com Depending on the number of incremental image files that are being consolidated additional memory may be required for restoring or browsing a consolidated incremental image file Additionally consolidating backup images over the network may increase network traffic significantly Table 3 8 outlines the consolidation options you can set when you schedule a base with incrementals or manually consolidate incremental images Table 3 8 Consolidation options None No consolidation of incremental images is performed Every twelve hours A consolidation of incremental images that are 12 hours old or older is performed every 12 hours Also after the first incremental of the day is taken all incremental files from two days previous are consolidated to a single file Every four hours A consolidation of incremental images that are 4 hours old or older is performed every 4 hours Also after the first incremental of the day is taken all incremental files from the two days previous are consolidated to a single file 60 Administering backup jobs Creating backup jobs See Creating backup jobs on page 60 To consolidate incremental backup images 1 Inthe Assets view of the console do one of the following m Click Managed Computers to display a list of computers in the right pane Double click Computer Groups and then click a group name to display a list of computers
110. then select a backup job you want to remove m Inthe Backup Jobs tree select a backup job category and then in the right pane select one or more backup jobs you want to remove On the Backup Jobs menu click Remove Backup Jobs from Category Click OK Deleting backup job categories When you delete a backup job category from the console you have the choice of deleting all the backup jobs that are assigned to that category or to have the backup jobs automatically moved to the root of the Backup Jobs tree To delete backup job categories 1 In the Assets view of the console double click Backup Jobs in the left pane to expand the tree In the Backup Jobs tree select a category name you want to delete On the Backup Jobs menu click Delete Backup Job Category Select Delete any backup jobs that are associated with the category to erase all backup jobs that appear under the category name If you do not select this option all the backup jobs within that category are moved to the root of the Backup Jobs tree Click Yes Monitoring computers You can use Symantec LiveState Recovery Manager console to do any of the following Review information about a selected computer s drive See Viewing drive details of a computer on page 72 Review backup jobs assigned to a computer See Viewing backup jobs on a computer on page 73 Review information about a selected computer s backup history See Viewing the back
111. to computer groups See Adding computers to a group on page 38 m Remove computers from a computer group See Removing computers from a group on page 38 Adding computer groups When you create a group for computers the name is added to the Computer Groups tree in the Assets view You can double click Computer Groups in the left pane of the Assets view to display or hide the groups that you have created You can add a computer to more than one group but you can only have one incremental backup job per volume assigned at a time on the selected computer does not apply to full backup jobs To add computer groups 1 Inthe Assets view of the console on the Computers menu click Add Computer Group 2 Inthe Group Name text box type the name that you want to use for the group 3 Type a description for the computer group 4 Click OK Editing computer groups You can change the name or description of an existing computer group in the console To edit computer groups 1 Inthe Assets view of the console do one of the following m Click Computer Groups in the left pane and then select a group in the right pane Double click Computer Groups in the left pane to expand the tree and then select a group name 2 On the Computers menu click Edit Computer Group 3 Make the changes you want to the group name and description 4 Click OK 38 QuickStart Organizing groups of computers Deleting computer groups
112. tware See Checking license status of Symantec LiveState Recovery on computers on page 34 The 30 day evaluation of Symantec LiveState Recovery agent or full product lets you create backup images of system and data volumes You can also perform restorations of data volumes and files folders You also have open access to Symantec s online technical support library You can view up to date support information including a searchable knowledge base software library files frequently asked questions customer to customer news groups and additional technical information at the Symantec Support Knowledge Base When you purchased Symantec LiveState Recovery Advanced Server Standard Server or Desktop you should have received a license file slf You will install this license file on computers To activate Symantec LiveState Recovery on managed computers 1 Inthe Assets view of the console do one of the following Double click Computer Groups in the left pane and then select a group In the right pane select a computer in the table m Click Managed Computers in the left pane In the right pane select a computer in the table 2 On the Computers menu click Install Update LiveState Recovery License 3 Inthe Install License dialog box click Browse to locate and open the license file 4 Click Install Checking license status of Symantec LiveState Recovery on computers You can use the Assets view to check the license
113. u click Add Computer 5 Doone of the following m If you are adding multiple computers type the domain administrator name and password to the domain m If you are adding one computer you can type either the domain administrator name or the administrator name and the password 6 Click OK Removing managed computers Use Remove Computers to delete selected computers from the Managed Computers tree in the Assets view and the Symantec LiveState Recovery Manager database When a managed computer is removed the following components are uninstalled from the remote computer m Symantec LiveState Agent optional If you choose to leave this agent on the remote computer only its entry in the Symantec LiveState Recovery Manager database is removed and therefore will not appear in the Managed Computers list of the console However if you choose to have the agent removed it will be uninstalled from the remote computer before its entry is deleted from the Symantec LiveState Recovery Manager database The following component remains on the remote computer m Management Control component inactive m Microsoft NET Framework m Symantec LiveState Recovery To uninstall Symantec LiveState Recovery see Uninstalling Symantec LiveState Recovery on managed computers on page 35 If you are removing multiple computers they must all reside within the same domain and you must have a domain administrator user name and password to that do
114. umber of managed server and desktop computers that have backup failures Backup failures can be caused by running out of hard disk space at the backup storage location or the backup job is unable to connect to the specified backup storage location usually a non local storage location m Disconnected computers Number of managed server and desktop computers that are disconnected from the Symantec LiveState Recovery Manager server A computer is considered disconnected if the remote computer has a backup job assigned and the server has not heard from the computer at the next scheduled backup time This is often caused by network connectivity issues like the computer or laptop not being connected to the network or simply being turned off Computers with distribution errors Number of managed server and desktop computers with distribution errors Distribution errors include situations where an install package or a backup job is deployed but the remote computer is unable to receive the package or job The hyperlinks in the Quick Status area of the Home Page are linked to the Incidents view to help you with troubleshooting Tools view You can use the Tools view in the Symantec LiveState Recovery Manager console to add links or shortcuts to external programs URLs or files that are outside of the console When you install the console default program shortcut icons for Symantec pcAnywhere and Snap Server Manager are automatically adde
115. up history of a computer on page 73 Review information about a selected computer s events like errors or warnings 72 Administering backup jobs Monitoring computers See Viewing events on a computer on page 74 Cancelling a failed backup job or retrying a failed backup job or install package See Viewing the status on a computer on page 74 Have the LiveState Agent on the remote computer check the Symantec LiveState Recovery Manager server for any jobs that are waiting See Processing pending jobs on computers on page 75 Update information that is displayed in the console about a remote computer See Request updated client information on page 75 Review remote computer and Symantec LiveState Recovery Manager server log files See Viewing a computer log on page 76 or Viewing a server log on page 76 Export the computer information listed in the table that appears in the upper right pane of the console to a comma separated value csv file See Exporting a console table to a file on page 76 Viewing drive details of a computer You can use the Details tab to review specific information about the computer s hard drive like the file system used and storage capacity the storage location for backup images and when the last backup occurred You will also notice in the Details tab window that any unprotected drives that is computers that have not yet had a backup job run on t
116. updates are available click Next to download and install them 4 When the installation is complete click Finish Some program updates may require that you reboot your computer before the changes will take effect Integrating computers into the console Before you can begin to backup computers on a network the computers must first be integrated into the Symantec LiveState Recovery Manager database through the console Integrating computers is a multi step process that begins before you add computers to the Symantec LiveState Recovery Manager server 24 QuickStart Creating install packages and ends when you have deployed install packages of Symantec LiveState Recovery to those computers you have added To integrate computers into the Symantec LiveState Recovery Manager console do the following m Optionally create install packages of Symantec LiveState Recovery See Creating install packages on page 24 m Discover and identify computers in a domain or workgroup that you want to protect See Discovering computers on page 27 m Add the discovered computers to the console See Adding unmanaged computers on page 30 m Deploy the appropriate install package of Symantec LiveState Recovery to the computers you added to the console See Deploying install packages on page 32 After you have integrated computers into the console you can create and deploy backup jobs to those computers See Creating backup
117. use scenario for Symantec LiveState Recovery products Symantec LiveState Recovery Manager server a Cc 2 Symantec LiveState Recovery Manager D database Symantec LiveState Recovery Manager console Symantec LiveState Recovery Advanced or Standard server Symantec LiveState Recovery Desktop Y 000 CTL What you can do with Symantec LiveState Recovery Manager Symantec LiveState Recovery Manager lets you protect the data of remote server desktop and laptop computers from a consolidated view You can use LiveState Recovery Manager in the following ways m Home Page status screen with resolution options From a consolidated view you can monitor the overall status of backups for an entire network Introducing Symantec LiveState Recovery Manager 11 Best practices for backup protection You can also see at a glance the number of successful backups disconnected computers and computers that have no backup jobs schedule Total status numbers are shown graphically Click hyperlinks to resolve any identified issues m Deploy servers and desktops agents Remotely install or remove LiveState Recovery software agents and upgrades to Windows servers and desktops you want to protect m Deploy backup jobs Define immediate daily weekly or monthly backup jobs for groups of computers and deploy the jobs through a drag and drop interface Monitor remote computer backup performanc
118. vanced Standard Server 3 02 on Windows operating systems Table 2 3 Supported installation packages on Windows operation systems Server 2003 Small Business Server 2003 2000 Advanced Server SP2 or later 2000 Server SP2 or later mM P PS P lt OS 2000 Small Business Server mf P PR PS RS OM NT 4 Server SP6a with Internet Explorer 5 5 or later Symantec LiveState Recovery Desktop Table 2 2 describes the supported installation packages of Symantec LiveState Recovery Desktop 3 02 on Windows operating systems Table 2 4 Supported installation packages on Windows operation systems XP Professional SP1 or later X X XP Home SP1 or later X X 2000 Professional SP2 or later X X Integration with Symantec iCommand 3 0 If you already have Symantec iCommand 3 0 installed you should install the Symantec LiveState Recovery Manager server on the same computer Doing so will allow you to take advantage of existing iCommand 3 0 based technologies on the same host server and database structure If you do not have iCommand 3 0 installed you can install the Symantec LiveState Recovery Manager server on a supported Windows server Installing Symantec LiveState Recovery Manager 23 Installing the product Compatibility and integration with Symantec LiveState unified architecture Table 2 5 identifies the current and future compatibility and integration with Symantec s LiveState unifi
119. y it AER Management Control component Package B k Package A g gk ia Package B E00 CO E Typically you create install packages only once and use them until a new or updated version of Symantec LiveState Recovery is released At that time you simply run the wizard again to update the appropriate packages on the Symantec LiveState Recovery Manager server You can create up to six different install packages depending on the Symantec LiveState Recovery products you are licensed to use You can create 26 QuickStart Creating install packages Agent only install packages for Symantec LiveState Recovery Advanced Server Standard Server and Desktop versions This is only necessary if you need to create agent only install packages for a newer version of Symantec LiveState Recovery Full product install packages for Symantec LiveState Recovery Advanced Server Standard Server and Desktop versions Whether you deploy an install package that includes just the agent or the full product either package permits you to manage the computers through the Symantec LiveState Recovery Manager console Table 2 2 describes the two types of files you can copy into an install package Table 2 2 Files to copy Agent The agent is the unseen engine that does the actual creating and restoring of backup images on a computer Because the agent functions as a service it does not have a graphical user inter
120. y 7 days a week worldwide in a variety of languages for those customers enrolled in the Platinum Support Program m Advanced features like the Symantec Alerting Service and Technical Account Manager role offer enhanced response and proactive security support Please visit our Web site for current information on Support Programs The specific features available may vary based on the level of support purchased and the specific product that you are using Licensing and registration If the product that you are implementing requires registration and or a license key the fastest and easiest way to register your service is to access the Symantec licensing and registration site at www symantec com certificate Alternatively you may go to www symantec com techsupp ent enterprise html select the product that you wish to register and from the Product Home Page select the Licensing and Registration link Contacting Technical Support Customers with a current support agreement may contact the Technical Support group via phone or online at www symantec com techsupp Customers with Platinum support agreements may contact Platinum Technical Support via the Platinum Web site at www secure symantec com platinum When contacting the Technical Support group please have the following Customer Service Product release level Hardware information Available memory disk space NIC information Operating system Version and patch level Network to
121. y on managed computers 49 Uninstalling Symantec LiveState Recovery on managed computers 51 Organizing groups of computers o ecccessssesesesecesesesesessessssceeesesesesesseeeeseseees 52 Adding computer groups cccececescsssseseseeseseeeesesesceseseeseseseeaeseseeseeeseseneees 53 Editing computer groups ee eeeesesseseseseeceseceseseeceseseeseseeeseseseeseeeeseeseees 53 Deleting computer groups cceeecescessseseeseseeeeseseecesceeeseseeeeseeeseseeseseeteees 54 Adding computers to a group s s sssessssssesessssesesssseseseseeseseseeseseseeeseseseserses 54 Removing computers from a group o cesesssssseseseseseseseseseseseesseseeesseeesesees 54 Where to go from here o e cecesecssesesssesessssessesescesesesesessscscscscesseseseseseeeseeseeseeseaeas 55 Administering backup jobs About backup jobs ssessssssssesessssesesssssstsesssnesesessessseseesesrsrstessstsesssseseseseeneseseseesesest 57 Tips for creating backup images c ccccesesssesesesesesesseseseseeeseseseseseseeseees 58 Backing up dual boot systems cccescesesesseceseeseseseeceseeeeseseseeseeseseeeseees 59 Backing up VSS aware databases cccccsssssesesseseseeceseseeeeseseeseseneeseenees 59 Storage options for backup images cccccceseseesesseseseeeeeseseseseseseeeees 61 Scheduling image options s s ssssesssesesssseseessestssssrstsessesesessenesesesneseseseseesese 63 General options for creating backup images ccccee
122. you can specify a password for the backup image A user must type the password before restoring a backup or opening it in Backup Image Browser You can specify specific password criteria if you are encrypting the backup image Use Encryption See Encrypting a backup image on page 51 Ignore bad sectors during copy If you want the ability to create a backup even if there are bad sectors on the hard drive select this option Although most drives do not have bad sectors the potential for problems increases during the lifetime of the hard drive Disable SmartSector Copying SmartSector technology speeds up the copying process by only copying clusters and sectors that contain data However in some cases it may be desirable to copy all clusters and sectors in their original layout whether they contain data If you want to copy both used and unused clusters and sectors select Disable SmartSector Copying Note Selecting this option increases processing time and usually results in a larger backup image file size Encrypting a backup image You can enhance the security of your data by using AES Advanced Encryption Standard to encrypt backup image files that you create This is especially useful if you are storing backup image files on a network and need a high level of security protection against unauthorized access and use You can view the encryption strength of a backup image at any time by viewing the p

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