Plextor PlexWriter 4/12 Burner
Contents
1. CHAPTER 10 Using CD ROM Discs and Caddies YOUR TASK Learn how to use a caddy and how to handle and care for your discs YOUR OBJECTIVE Protect your discs Insert and eject caddies properly so your drive operates without interruption YOURMETHOD Practice loading discs into caddies and caddies into drives Plextor s CD ROM drives use an industry standard disc caddy to protect the disc from scratches and contamination A standard caddy is made of plastic and has a metal shutter on its bottom which slides open and shut Use of a non standard caddy e g one which lacksa metal shutter on its bottom isnotrecommended Fortheirprotection CD ROM discs should be stored in their original packaging or in a caddy Inserting the Disc into a Caddy 1 To open the lid of the caddy press the tabs at the side as shown 2 Place the disc into the caddy with the label facing UP Be sure to place the disc beneath the edge of the caddy under the arrow mark Handle the disc by the sides Don t touch its surface 46 PX 43CE PX 45CE OPERATION MANUAL Caution CHAPTER 10 Using CD ROM Discs and Caddies 3 Close the lid firmly But not too hard If the caddy appears defective e g warped cracked or bent do not insert it into the drive A defective caddy can become stuck inside the drive requiring the drive s return to your dealer for service If your caddy appears defective promptly replace it with a new2. Device Found e Drive Not Responding Possible Cause and Solution SCSI Address Conflicts W ith the Hard Disk Drive This usually can be corrected by selecting another SCSI address normally addresses 1 to 6 for your CD ROM drive Note the Macintosh s hard disk uses address 0 and its internal SCSI adapter uses address 7 Symptom e Computer Does Not Respond Possible Cause and Solution INIT Conflicts Remove all INITs except those absolutely needed from your System Folder and the ones copied from the CD ROM device driver disk If the CD ROM drive functions correctly reinstall the INITs one at a time restarting the Macintosh after each one until the problem is solved Symptom e Low Performance of CD ROM Application Software Possible Cause and Solution System Set for Virtual Memory If your Macintosh isusing System 7 and isin Virtual M ode itmay exhibitslow performance during real time graphics and animation This is because your hard disk drive and CD ROM drive must use your computer s SCSI bus almost simultaneously To remedy this remove Virtual M ode from the system and restart the Macintosh 66 PX 43CE PX 45CE OPERATION MANUAL
3. one Handle the caddy as you would any precision component Do not Hint x x x x N e 09 Carefully insert the caddy in Push the caddy into the drive Allow moisture or dust contamination either in or on the caddy Store the caddy in a location subject to direct sunlight high temperature or high humidity Drop the caddy or subject it to shock Open the shutter manually The caddy s shutter opens automatically when the caddy is inserted into the CD ROM drive Loading the Caddy into the Drive Open the drive s door the direction shown with the arrow mark facing the drive until the caddy drops into place You need use only one hand to insert the caddy into the drive This is easily accomplished by placing A Arrow Mark the front portion of the caddy on top of the lip of the drive s door You can press down lightly to open the drive s door then slide the caddy into the drive PX 43CE PX45 CE OPERATION MANUAL 47 CHAPTER 10 Using CD ROM Discs and Caddies Removing the Caddy from the Drive 1 Push the Eject button The caddy will eject from the drive in 2 3 seconds 2 Pull the caddy straight out of the drive 3 If the caddy will not eject from the drive after pushing the Eject button you should be able to remove the caddy from the drive by using the Emergency Eject button Turn off power to the drive Insert a paper clip into the Emergency Eject hole The caddy should now eje
4. recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red stripe side of the ribbon cable plugs into pin 1 on both the drive and the interface board Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is set to Music CD Player Mode see Chapter 11 However since audio compact discs do not have computer data typing computer commands while an audio CD isin your drive will result in an error message Disc in Caddy U pside Down Remove disc from caddy and reinsert label side up 12 2 PC Compatibles Existing Installations Symptoms Additional Symptom e Invalid Drive Specification Interface Board Driver Fails to e No Device Found Recognize the CD ROM Drive e Drive Not Responding Possible Causes and Solutions Drive IsNotOn If you have a PX 45CE external drive check that its front panel power switch isON If the drive isthe PX 43CE internal model ensure the power cord from your computer s power supply is plugged firmly into the drive power connector Power is applied correctly if one of the front panel LEDs is on Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Ensure the red strip
5. vying for the same DOS address space Please read the next two paragraphs on software and hardware conflicts Software Conflict with O ther Device Drivers The SCSI interface board normally designates the CD ROM driver as the first device driver loaded by the computer When the computer has a memory manager e g HIM EM SYS 386M AX SYS or QEMM SYS in most cases the memory manager is loaded first and the CD ROM driver loaded directly thereafter 56 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 12 Troubleshooting If other device drivers are loading before the CD ROM driver place them after the CD ROM driver If the memory manager tries to load the CD ROM driver into high memory e g DEVICEHIGH or LOADHIGH disable the function so that the driver is loaded into conventional memory Hardware Conflict Between the Interface Board and Your Computer The SCSI interface board may be in conflict with another peripheral in your computer Normally this conflict can be settled by selecting a different address for the SCSI interface board In some cases you may wish to select a different address for the conflicting peripheral If the driver still does not recognize the interface board follow these steps 1 Remove all non essential peripherals from your computer e g network boards fax boards etc and their device drivers from the CONFIG SYS and AUTO EXEC BAT files 2 Rebootthe computer and ensure thatthe CD ROM device driver recog
6. CD ROM disc you are playing may require the use of a soundboard in order to hear sound If possible check the manual that came with the CD ROM disc and see if the use of a soundboard is recommended or required If you have a soundboard and can hear an audio CD when it is played but cannot hear sound when you play a CD ROM disc you may have configured your sound board incorrectly Check the troubleshooting section of your soundboard manual for further advice If you have a soundboard but you cannot hear an audio CD when it is played check the following points 54 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 12 Troubleshooting Improper Missing Audio Cable If you use a soundboard you must connect the soundboard to your CD ROM drive with an audio cable See page 33 to ensure you have properly installed this audio cable If you have a soundboard and CD ROM drive butlack an audio cable contact one of the companies listed on page 69 or Plextor s Technical Support Department for information on where a cable can be purchased Device Drivers Need to be U pdated If you can hear an audio CD in yourCD ROM drive when itisin Audio CD play mode see Chapter 11 but you cannot hear an audio CD with another music CD utility e g Animotion s M CS CD Master Trantor s M usicBox CorelCD your device drivers may need to be updated Contact Plextor Technical Support for assistance Soundboard Volume Low If when playing an audio CD yo
7. SI Interface Board Found or Interface Board No Response from SCSI Interface Board Possible Cause and Solution Drive Not Resetting In some cases even if you restart the computer by pressing its reset button or the Control Alt and Del keys simultaneously the drive does not appear to respond Try turning the power switches on the drive and computer OFF then ON This complete shutdown should fully reset the drive and computer Symptom Additional Symptom e CDR101 Not Ready All Commands Sent to the Drive Reading Drive X Result in CDR101 Error Possible Causes and Solutions Defective Caddy A warped or damaged caddy can cause a CDR 101 error message Try using another caddy and see if this eliminates the problem Also be sure to use only an industry standard caddy This is a caddy made of plastic with a metal shutter on its bottom If you use another type of caddy e g all plastic but with no metal shutter on its bottom just an opening you may experience problems Defective CD ROM Disc A fingerprintor other contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 65 PX 43CE PX45 CE OPERATION MANUAL 59 CHAPTER 12 Troubleshooting Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for
8. UAL 55 CHAPTER 12 Troubleshooting Possible Causes and Solutions Device Drivers Need to be U pdated Contact Plextor Technical Support for device driver information Bad Photo CD Disc If you can see a list of files from your Photo CD after issuing a DIR command but cannot read them or experience errors while reading them you may have a bad Photo CD disc Try another Photo CD disc If it works you should have the defective disc replaced Symptoms Additional Symptom e Invalid Drive Specification Error Appears upon Initial Installation e No Device Found of the CD ROM Drive and Device e No SCSI Interface Board Found Driver Software or No Response from SCSI Interface Board e No Drives in Use Possible Causes and Solutions Improper SCSI Device Driver Installation Your computer needs a SCSI software device driver to link the SCSI interface board to the CD ROM drive If this driver cannot be loaded properly an error message will normally be displayed on the screen Try rebooting the computer Watch as the CONFIG SYS file executes and look for an error message to appear You can press the Control and S keys simultaneously to freeze the display in order to read the error message use the Control and S combination again to continue If the SCSI device driver cannot be loaded properly either a software or hardware conflict exists Software conflicts are generally caused by memory managers hard ware conflicts by two peripherals
9. ble at most computer and audio supply stores 50 Px 43CE PX 45CE OPERATION MANUAL CHAPTER 11 How to Play Audio CDs on Your Drive PLEASE The volume control wheel on the front panel of your drive adjusts only NOTE the sound level of the headphone jack It has no impact on the volume level of the rear panel audio outputs PX 43CE or PX 45CE ALPLEM Pus Stereo Mini Plug To Headphone Jack Audio Amplifier Audio Input RCA Type Plugs PX 45CE I Our e J Jj i gt l in hi N To Audio O ut Audio Amplifier Audio Input RCA Type Plugs PX 43CE PX45 CE OPERATION MANUAL 51 CHAPTER 12 Troubleshooting YOUR TASK Review some of the common problems you may encounter when installing or operating your 4Plex Plus drive YOUR OBJECTIVE Gain a better understanding of how your drive YOUR METHOD Read this entire section M any of the problems operates Attempt to prevent problems before they occur Quickly fix on your own many simple problems rather than wait for assistance from a Plextor representative discussed happen only rarely Many may seem as if they do not pertain to you However if you are familiar with the variety of problems that can occur you will be better prepared to deal with them if they happen to you If you experience trouble with your 4PleX Plus drive follow these guidelines 52 PC U
10. ct from the drive Please contact Plextor s Technical Support Department before attempting to rein sert the caddy into the drive Cleaning the Disc If the disc is merely dusty you may use a commercially available dust removal spray such as Dust O ff or Vari Air to blow dust particles off the disc After removing the dust particles you may wipe the disc using a clean soft cotton cloth Use a straight line motion wiping from the center out Do not wipe the disc in a circular motion If a disc becomes dirty or soiled with grease or other contaminants not removable by wiping you may clean the disc with a CD ROM disc cleaner available at most computer dealers Follow the directions packaged with the cleaner Hint Keeping your CD ROM disc in a caddy at all times will prevent the disc from becoming dirty or damaged 48 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 11 How to Play Audio CDs on Your Drive YOUR TASK Learn how to use your CD ROM drive so that it can also play audio CDs YOUR OBJECTIVE Increase functionality of your drive Provide musical accompaniment for presentations G oof off at work YOUR METHOD A variety exists for you to choose from You can use anything from front panel controls or very basic bare bones audio CD software utilities up to software utilities which rival or surpass the capabilities of the CD player attached to your stereo system 1 The most basic method is to use th
11. d send you the message One CD ROM drive detected Installation complete If this step fails verify that the CD ROM drive is operating properly Once the driver is successfully loaded you can run Media Player in your Accessories group Select M edia Player then pull down the menu under the DEVICE heading and select CD Audio You now can use Media Player s basic controls to play music CDs on your CD ROM drive If you are aPC owner and want greater functionality than what M edia Player can provide you can use a program such as Animotion s MCS CD Master which usually comes bundled with Future Domain SCSI interface boards CD Player which usually comes bundled with Adaptec SCSI interface boards or CD Audio which is part of the CorelSCSI software package These utilities allow you to control your CD ROM drive much like a fully featured audio CD player e g you can program tracks fast forward see the length of each track in minutes and seconds etc Mac users can run a program such as CDT Remote which typically is included with FW B s CD ROM device driver or M usic Box which typically is included with Trantor s CD ROM device driver In order to hear the audio CD your drive is playing you can plug a pair of stereo headphones or self powered speakers into the headphone jack on the drive s front panel You also can connect your drive to an audio amplifier as shown on the next page The audio cables shown are availa
12. e DEVICE C DO S SETVER EXE 2 Switch to the DOS prompt 3 Type the following SETVER M SCD EX EXE 4 01 then press the enter key 4 Reboot your computer Conflict Between MS DOS 6 0 and Microsoft s CD ROM Extensions file name MSCD EX EXE Version 2 21 or Lower MSCDEX EXE ver 2 22 or higher must be used with DOS 6 0 Use of an earlier version will result in an INCORRECT DOS VERSION message A copy of MSCDEX EXE ver 2 22 is included with DOS 6 0 You can find this file in your C DOS directory If you previously had loaded M SCD EX EXE ver 2 21 or lower your computer might still be recognizing this lower version rather than 2 22 or higher To correct this problem you must edit your AUTO EXEC BAT file using a text editor or word processor Your AUTO EXEC BAT file will probably contain a line that looks something like this C TSCSI M SCD EX EXE D TSLCD M 10 In this example C TSCI is the path to MSCDEX EXE The path name will vary depending on the type of SCSI device driver software you use Change only the path of this line in your AUTOEXEC BAT file so that it finds the updated M SCD EX EXE file in your DOS directory This line should be edited to read C DOS MSCDEX EXE D TSLCD M 10 Save the AUTO EXEC BAT file and reboot your computer 58 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 12 Troubleshooting Symptoms Additional Symptom e No Device Found Driver Fails to Recognize the SCSI e No SC
13. e 4PleX Plus front panel audio controls N lt No special drivers are needed to operate this feature Once an AUDIO CD is inserted into the drive simply push the button to begin AU DIO play O nce the AUDIO is playing push the play button once for track advance or hold down the button for more than 1 second to begin a fast forward search ffwd To eject the caddy from the drive press the Stop Eject button once to stop AUDIO play and a second time to eject the CD While in audio CD play mode you can read a CD ROM data disc by simply removing the audio CD and inserting a data CD into your CD ROM drive If you are a PC owner running Windows you can use the Media Player found in the Accessories group To do so you must first load the MCI CD Audio driver Find the disks on which you received Windows then follow these steps a Insert an audio CD into your CD ROM drive b In Windows select Program M anager c In Program M anager select the Main group d In the Main group select Control Panel e In Control Panel select Drivers PX 43CE PX45 CE OPERATION MANUAL 49 CHAPTER 11 How to Play Audio CDs on Your Drive 09 E f Select Add g Move the highlight bar down to MCI CD Audio h Select O K You will then be instructed to insert one of your Windows disks into your floppy drive After loading the proper device driver Windows shoul
14. e side of the ribbon cable plugs into pin 1 on both the drive and the interface board Improper SCSI Bus Termination Ensure that only the peripheral at the end of the internal SCSI cable and or the last peripheral in a daisy chain of external devices is terminated see Chapter 7 Some 60 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 12 Troubleshooting peripherals have a setting marked termination power instead of terminator Ensure their termination power switches are set correctly Symptom Additional Symptom e CDR 101 Not Ready CD ROM Drive Responds to Directory Reading Drive X DIR Command But Cannot Run a Program Possible Causes and Solutions Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface board for recessed broken or bent pins If a ribbon cable is used inspect for any signs of distress such as kinking Improper SCSI Bus Termination Ensure that only the last peripheral on the SCSI bus is terminated see Chapter 7 Some peripherals have a setting marked termination power instead of terminator Ensure their termination power switches are set correctly Defective CD ROM Disc A fingerprintor other contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 65 Conflict W ith a N
15. ermination switch is ON Always turn the drive O FF before changing the setting of the rear panel switches See Chapter 7 Symptom Additional Symptom e CDR101 Not Ready All Commands Sent to the Drive Reading Drive X Result in CDR101 Error Possible Causes and Solutions Audio CD Disc in the Drive Plextor CD ROM drives are capable of playing high quality audio when used with appropriate audio playback software or when the drive is setto Audio CD play mode see Chapter 11 However since audio compact discs do not have computer data typing standard data commands when an audio CD is in the drive will result in an error message Defective CD ROM Disc A fingerprint or other contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to leam how to clean CD ROM discs You should also review the low performance symptom discussed on page 65 62 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 12 Troubleshooting Bad Connection Between the CD ROM Drive and the SCSI Interface Board Inspect the cable drive and interface card for recessed broken orbentpins Ifa ribbon cable is used inspect for any signs of distress such as kinking Disc in Caddy U pside Down Remove disc from caddy and reinsert label side up Symptom Additional Symptom e CDR103 NotHigh Sierra Format Occurs With Certain Discs Only Possible Cause and Solution Incorrect Disc The disc might be intended for an
16. etwork Card Temporarily remove the network card and all related drivers from the AUTO EXEC BAT and CONFIG SYS files Reboot the computer and check that the CD ROM drivers load successfully Conflict With DOS 5 0 EMM386 EXE The DOS memory manager may be using the address area required by the interface board This situation does not apply to interface boards that do not use high memory addressing such as the Trantor s T 130b T 160 If you suspect this problem edit your CONFIG SYS file as follows Before DEVICE C DO S EMM 386 SYS After DEVICE C DO S EM M 386 EXE X C800 EFFF This argument prevents EM M 386 SYS from using the address space required by the interface board or using the specific address your board requires PX 43CE PX45 CE OPERATION MANUAL 61 CHAPTER 12 Troubleshooting Symptom Additional Symptom e CDR 101 Not Ready Errors O ccur Intermittently Reading Drive X Possible Causes and Solutions Defective CD ROM Disc A fingerprint or other contaminants or deep scratches on the disc s surface may prevent the drive from reading data Read Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 65 Drive Not Terminated If yourCD ROM drive is the only SCSI peripheral attached to your computer or is the last SCSI peripheral in a daisy chain i e a cable connecting multiple SCSI peripherals to a single SCSI interface board check that its t
17. ging the setting of the switches See Chapter 6 64 PX 43CE PX 45CE OPERATION MANUAL CHAPTER 12 Troubleshooting Symptom e Low Performance of CD ROM Application Software Possible Cause and Solution Drive Automatically Set to Standard Throughput 150KB sec Plextor s drives are designed to automatically switch from 4 5 speed throughput 675KB sec to double speed 300KB sec and then single speed 150KB sec when they encounter a defect or a scratch on your disc The drive then will continue to read data from the disk at double or single speed until a new read command is transmitted to the drive The drive will then return to 4 5 speed mode Itis also possible that the disc is dirty Please refer to page 48 for instructions on how to clean your CD ROM disc Symptom e Disc is Ejected After Being Inserted e ON BUSY Light Flashes 4 Times Possible Cause and Solution CD is unreadable Plextor s drives are designed to automatically eject any unreadable CD Please be sure that the CD ROM disc or audio CD is label side up in the caddy If not this will cause the drive to eject the CD A blank or incorrectly written CD R blank media a damaged scratched or otherwise unreadable CD will cause this same symptom Inserting a known good disc will correct this problem PX 43CE PX45 CE OPERATION MANUAL 65 CHAPTER 12 Troubleshooting 12 3 Apple Macintosh gt D Symptoms e Invalid Drive Specification e No
18. nizes the SCSI interface board 3 Turn off the computer and reinstall each peripheral and its device drivers one ata time 4 Repeat steps 2 and 3 until the problem reoccurs Improper MSCD EX Installation The Microsoft CD ROM Extensions filename M SCD EX EXE or equivalent files from Corel CO RELCD X EXE are required to run your CD ROM drive under MS DOS or DR DOS If the SCSI driver was successfully loaded check for proper installation of MSCD EX EXE by rebooting the computer and watching the AU TO EXEC BAT file as it executes for an error message SCSI Interface Board Not Properly Seated If the SCSI interface board is not fully seated into the computer s expansion slot the device driver software will not recognize it Inspect the interface board where it seats into the connector on your computer s motherboard There should not be more than a small gap between the interface board and the connector PX 43CE PX45 CE OPERATION MANUAL 57 CHAPTER 12 Troubleshooting Symptom e incorrect DOS Version Possible Causes and Solutions Conflict Between MS DO S 5 0 and Microsoft s CD RO M Extensions Version 2 2 or Lower MS DOS 5 0 users should use Microsoft s CD ROM Extensions file name MSCDEX EXE Version 2 21 or 2 22 If you do not have either of these versions and plan to useDOS5 0 with MSCDEX EXEVer 2 2 or lower you can resolve this conflict by doing the following 1 Type the following line into your CONFIG SYS fil
19. ormation on how to prepare for and then make contact with Plextor s technical support staff PX 43CE PX45 CE OPERATION MANUAL 53 CHAPTER 12 Troubleshooting 12 1 PC Compatibles Initial Installation Symptoms Additional Symptom e No sound when running a No sound when playing an audio CD CD ROM program Possible Causes and Solutions Application D oes Not U se CD Audio There are two types of audio you may encounter when using CD ROMs 1 Sound Card Audio This comes from data e g WAV or MID files which is transferred from your CD ROM disc into your computer and is translated by your sound board into sound If you do not have a soundboard you will not be able to hear this form of audio CD Audio This comes from audio discs like the ones used by your home stereo that are translated directly by your CD ROM drive into sound You do not need a soundboard to hear this audio You can hear this audio by plugging a set of headphones or powered speakers into the headphone jack on the front of your drive N One reason then that you might not hear sound when playing a CD ROM disc is that a soundboard is required These discs use only sound card audio notCD audio To help you determine if you are having a soundboard problem or a CD Audio problem try playing an audio CD in your CD ROM drive If you can hear music through headphones or speakers connected to the headphone jack on the front of your drive the
20. other type of computer such as a Macintosh or Sun or itis not mastered in the High Sierra or ISO 9660 formats Symptom Additional Symptom e CDR103 NotHigh Sierra Format Occurs Regardless of the Discs U sed Possible Causes and Solutions Incorrect Jumper Setting You might have the block jumper set to ON See page 17 Hardware Conflict If the SCSI interface board uses DMA channels try changing the selected DMA channel See the instruction manual for your SCSI interface board Memory Manager Conflict If the SCSI interface board uses memory mapped addressing or has a BIOS exclude the addresses from the memory manager See the instruction manual for your SCSI interface board Incorrect Version of Microsoft CD RO M Extensions Version 2 00 orhigher of M SCD EX is required to read a High Sierra orISO 9660 format disc PX 43CE PX45 CE OPERATION MANUAL 63 CHAPTER 12 Troubleshooting Symptom Additional Symptom e Excessive Noise CDR101 Error Message e Disc Heard Jumping Possible Causes and Solutions Defective Caddy Replace caddy Defective CD ROM Disc A fingerprint or other contaminants or deep scratches on the disc s surface may prevent the drive from reading data See Chapter 10 to learn how to clean CD ROM discs You should also review the low performance symptom discussed on page 65 CD ROM Drive Set to Test Mode Turn this switch O FF The test mode is for factory use only Always turn the drive O FF before chan
21. sers 1 Most SCSI interface boards can sense when a problem has occurred and will generate an error message on your computer Take note of this message Then run the test diagnostic program that probably isincluded with the device drivers for your SCSI interface board Follow the instructions given in the SCSI interface board s manual If the information provided by the error message and test program is not sufficient for you to fix the problem proceed to step 2 N If your problem occurs during or immediately after the drive s installation read Section 12 1 PC Compatibles Initial Installation If your problem occurs after you had run the drive successfully for an extended period read Section 12 2 PC Compatibles Existing Installations 3 Attempt to match the problem you are having with the entries listed beneath SYMPTOMS Then narrow your search by checking to see if the ADDI TIONAL SYMPTOMS apply to you as well Because different SCSI interface boards generate differently worded error messages the messages displayed by your computer may differ from those shown on the following pages PX 43CE PX 45CE OPERATION MANUAL Zl CHAPTER 12 Troubleshooting Apple Computer U sers Read Section 12 3 Apple Computers ar Technical Support If you still cannot solve your problem after reviewing the relevant sections of this chapter please contact Plextor s Technical Support Department See Chapter 13 for inf
22. u do nothear sound even though everything appears to be functioning normally busy lighton drive flickers the time counter on your audio CD utility is advancing you may have the mixer settings for your soundboard set too low Each soundboard has different settings for each input source including one for CD Audio Run your soundboard s mixer program and verify thatthe volume is turned up Bad Soundboard Audio Cable If you have verified that you have made the proper cable connections between your 4PleX Plus drive and soundboard and you have the correct device drivers installed but you still do not hear sound when playing an audio CD the problem may rest with your audio cable It may be defective and need to be replaced You can check to see if this is the case by doing the following unplug the audio cable from the rear of your 4PleX Plus drive Plug a set of headphones or speakers that you know are good into the jack on the front of the drive Try to play an audio CD If you can now hear music you may conclude that you do in fact have a bad audio cable Symptoms e Cannot view Photo CD discs e Can read only first session of a multisession disc e Receive error messages while reading Photo CD images Your 4PleX Plus drive is capable of reading Kodak Photo CD multisession discs if you use the appropriate device drivers and you run a Photo CD viewing program e g Magic Lantern Kodak s Photo CD Access PX 43CE PX45 CE OPERATION MAN
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