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Vertical Communications 8012S Telephone User Manual

1. 60 to 64 Line Pick Up From INTERCOM Any Station Zones 65 to 68 1 4 Line Pick Up From INTERCOM 69 Any Station All Zones Meet Me Answer INTERCOM 78 Page Message Waiting INTERCOM 3 INTERCOM 3 extension number extension number Message Wait 00 Retrieval Operator Access INTERCOM 0 Paging All Call INTERCOM 70 Paging Zones 2 8 INTERCOM 71 to 77 Paging Meet Me INTERCOM 78 Park Orbit Retrieve INTERCOM 2 2 2 Park Orbit Send INTERCOM Personal Ringing INTERCOM 4 Tones tone code 1 to 8 Redial Last Dialed Number Remote Station INTERCOM 05 INTERCOM 05 Disable extension number extension number October 02 Comdial 109 Enable Code Disable Code Response Message INTERCOM 6 button 01 to 30 Service Observing INTERCOM 03 extension number Speed Dial Station Keypad l 2 gt 4 5 6 7 8 9 or 0 Speed Dial System 100 to 599 000 to 999 0000 to 1999 Dial code varies with system programming Speed Dial INTERCOM Programming Station Lock INTERCOM 04 code Volume Save INTERCOM 7 7K INTERCOM 2 INTERCOM 2 Block Note The dialing codes provided in this quick reference guide are default values Your system installer has the ability to renumber these codes 110 Comdial October 02 iPrimo Speakerphone Station User s Guide APPENDIX B DISPLAY ABBREVIATIONS This chart identifies
2. Automatic Route Selection ARS ARS allows the system to automatically select the least costly line group available to a station to route a call The system modi fies the dialed number if needed to match the selected line group ARS makes routing decisions which lines to route a call over if and how to modify a number and costing information based entirely upon the programming of the system Automatic Station Relocation Process by which the system automatically recognizes particular stations if they are relocated to a different station port the same class of service and station features are provided the station at the new port B Block Programming To eliminate the need to program each station individually pro grammers can assign features or functions to groups of stations Button Query Feature which allows users to display the functions of program mable buttons on LCD telephones C Call Forward Designating another telephone to receive intercom calls normally directed to the user s telephone Call Forward Outside System CFOS Allows station users to forward incoming or transferred line calls to telephone numbers outside the system Call Park Placing an active call at a particular telephone in system hold park orbit and retrieving it by any telephone 120 Comdial October 02 iPrimo Speakerphone Station User s Guide Call Pick Up Answering a call at one telephone when it is ringing at another
3. Listen for dial tone 4 Dial the number 5 Lift the handset if privacy is desired e To Dial An Intercom Number Manually 1 Press INTERCOM 2 Dial the extension number called telephone will ring or tone will be heard 3 Speak toward telephone or lift the handset if privacy is desired October 02 Comdial 7 Getting Started 1 8 Understanding the Basic Functions Your speakerphone provides many versatile features for your use These features are explained in terms of what they allow you to do Alphanumeric Display Liquid Crystal Display LCD e Displays time day date and active call information e Keeps you apprized of the status of your telephone e Provides programming prompts Headset Jack Your iPrimo LCD speakerphone is equipped with a headset jack that provides an interface for a headset Message Waiting Light TIndicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone speak clearly toward microphone opening Speaker e Sounds distant party s voice e Sounds ringing and call in progress tones 8 Comdial October 02 iPrimo Speakerphone Station User s Guide 1 9 Your Speakerphone s Buttons Hold Button HOLD e Places a line or intercom call on hold e Stores pauses in number sequences during programming e If available scrolls through LCD response messages e If multiple held calls feature is available scans or scrolls
4. telephone Call Transfer Transferring a call from one station to another The transfer can be screened 1 e you find out who is calling and announce them to the party being called or unscreened 1 e you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer that establishes the basic operating parameters of the system and indi vidual stations D Departmental Station Operation The operation of stations that are organized into departments October 02 Comdial 121 Dial By Name This feature allows users to employ any two line display LCD speakerphone and its interactive buttons to search through an index of names locate a desired station name or system speed dial name and automatically call the located item Digital Voice Announcing DVA The DVA is a line powered device that provides voice prompts for auto attendant
5. 7 OTHER ADVANCED FEATURES 7 1 Background Music If the telephone system supplies background music you can turn it on at your IP speakerphone while on hook and idle The system automat ically turns background music off during calls and voice announce ments e To turn the music on 1 Select OPTIONS 2 Select Programming Background Music 1 Voice Announce Block OFF Do Not Disturb OFF Contrast Level 6 SET CLR EXIT AD AD OAJ Figure 7 1 Setting Background Music 3 Select Background Music 4 Select Background Music interactive button and toggle between or 2 5 Select EXIT 6 Adjust the music volume with the volume buttons October 02 Comdial 85 Other Advanced Features e To turn the music off Select OPTIONS Select Programming Select Background Music BR Ww N me Select the Background Music interactive button and select OFF 5 Select EXIT 7 2 Line Groups Some systems have telephone lines arranged into line groups which may be accessed for outside calling instead of selecting an individual line button e If your system has line groups access them as follows 1 Press INTERCOM 2 Dial the desired line group access code Line Group Access Codes Line Group Default Code Active code 2 through 11 80 through 89 12 through 16 60 through 64 If your system attendant has reassigned your line group access codes write them here for future reference 3 Listen f
6. Alert 1 Reminder Alert 2 EXIT PREV AD AD OAJ Figure 6 7 Setting an Alert 3 Select NEXT until the Reminder Alert option appears 80 Comdial October 02 iPrimo Speakerphone Station User s Guide 4 Select Reminder Alert Reminder Alert 1 Time 04 00 EXIT PREV AD AD OAJ Figure 6 8 Setting the Alert Time 5 Select Reminder Alert 1 or Reminder Alert 2 to select avail able alert designation if you have already programmed an alert for 1 select 2 to set a second alert condition 6 Dial reminder time using the numbers on the dial pad remember to add a zero 0 before single digit times 01 for one o clock 02 for 2 o clock etc 7 Toggle interactive button between AM or PM 8 Select Reminder Alert interactive button to select ON 9 Select EXIT October 02 Comdial 81 82 Programming When an alert sounds at the set time you hear four short tone bursts which will continue until acted upon If you are not at your station to hear the alert when it sounds your telephone s ring tone changes to the alert tone for every incoming call until you respond to the alert Wednesday 19 11 36am Alert 1 04 00 AM CLEAR VMAIL OPTIONS LAJ AD WH Figure 6 9 Respond to an Alert e To respond to an alert after it sounds choose one of the following 1 Select CLEAR to turn off the alert 2 Select SET to reset the alert for the same time the following day Comdial October 02 iPrimo
7. BLF button called telephone will ring October 02 Comdial 33 Making Calls Note The following instructions assume a voice first default setting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF but ton again e To voice announce manually 1 Press INTERCOM 2 Dial the extension number 3 Speak your announcement e To voice announce automatically 1 Press the DSS BLF button 2 Speak your announcement 3 3 Automatic Dialing This feature provides one or two button speed dialing using pro grammable buttons at which you have previously stored numbers Two levels of number storage are available at each storage location and you can use one or both levels as needed Further since you usually store a line choice as part of a speed dial number line selection is automatic with speed dialing There are two types of speed dial numbers 1 numbers that you store for your own use personal speed dial numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers e To automatically dial a number stored at one of the programmable buttons on your station choose one of the following Press the programmed speed dial button or press SHIFT and the programmed speed dial button 34 Comdial October 02 iPrimo Speakerphone Station User s Guide e T
8. Code INTERCOM 08 authorization code Automatic Callback INTERCOM 6 INTERCOM 6 and Call Waiting Background Music INTERCOM INTERCOM 1 ll or 12 Call Divert Station INTERCOM 55 extension number Call Forward INTERCOM 51 INTERCOM 5 Personal extension number Call Forward Ring INTERCOM 54 INTERCOM 5 No Answer All extension number Calls Call Forward Ring INTERCOM INTERCOM 5 No Answer 53 extension Personal Calls number Call Forward All INTERCOM 52 INTERCOM 5 Calls extension number October 02 Comdial 107 Enable Code Disable Code Call Park Orbit INTERCOM 910 990 910 to 999 Call Park Pickup INTERCOM 910 to 999 Call Pickup INTERCOM 4 Directed extension number Call Pickup Group INTERCOM 4 Clear Major Alarm INTERCOM Ring 09 DISA Access Installer Assigned Do Not Disturb INTERCOM INTERCOM 01 01 repeat Do Not Disturb extension number Override 3 DSS BLF INTERCOM 3 Programming Executive Override Ext Number 03 Hold Manual HOLD Hold Exclusive HOLD HOLD Hold Directed INTERCOM 90 Hold Directed INTERCOM 90 Pickup LCD Messaging INTERCOM INTERCOM 02 02 message Line Group 1 INTERCOM 9 Line Groups 2 11 INTERCOM 80 to 89 108 Comdial October 02 iPrimo Speakerphone Station User s Guide Enable Code Disable Code Line Groups 12 16 INTERCOM
9. Each press of the button makes the display darker until you go past level eight and return to level one 5 Select EXIT to end 1 5 Setting a Personal Ringing Tone You can choose one of eight different ring tones for your tele phone Often when several telephones are located close together each user chooses a different personal ring tone e To Select One Of The Ring Tones Proceed As Follows 1 Select OPTIONS 2 Select Programming 3 Select NEXT 4 Select the Ring Tone interactive button to the right of the LCD to scroll through the eight ring tones 5 Select EXIT to end The next time your telephone rings you will hear the new ring tone October 02 Comdial 5 Getting Started 1 6 Setting Volume Levels The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset There are four ringer loudness levels plus an off position e To Set The Ringer Loudness Level 1 While your telephone is on hook and idle press the VOL UME UP or VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting 2 SELECT SAVE to end NOTE Ifyou set the ringer to the OFF position your tele phone sounds a short ring burst once for each call you receive at your Station e To Set The Speaker And Handset Loudness Levels l 2 Press the INTERCO
10. Local Node Station Privacy Terminating None Local Node Station On 142 Comdial October 02 iPrimo Speakerphone Station User s Guide Type Feature D wud Lsi te Feature Program Originate Network Name Parameters Feature Terminate Support Both Query Originating None Local Node button Station Queue Terminating Comdial Local Node Station T Quick erminating Comdial Across Node COS Transfer Network with limitations Recall Call Across Node Forward Network Station with limitations Recall Terminating Comdial Across Node Timing QSIG Network Hunt Group Record Both Comdial Across Node Network Station Response Both None Local Message Ring Terminating Comdial Local Node Monitoring Station Serial Terminating Comdial Local Transfer QSIG Service Originating None Local Node Observe Station Shift for Both None Across Node Speed Dials Network Station 143 October 02 Comdial Type Feature AMOT S emote Feature Program Name CATS INGEST Parameters Feature Terminate Support Both SLPS Brokers Mode SLPS Originating None Dial Saved Number SLPS erminating None Across Pick Up Network Last Line SLPS Originating None Across Save Network Number SLPS Both None Across TAP Network SMDA Both Comdial Across SMDR Network with limitations Softkey Both Comdial Across Network with limitations SOHVA Termina
11. Paging System When available a wireless paging system option allows you to send call back and parked call messages to pager units assigned to station extension numbers of the system to which your IP speakerphone is in contact Along with the parked call message the system parks the call in orbit for retrieval by the paged party The type of message that the system delivers either alphanumeric or numeric only is dependent upon the pager model in use at the station When outside callers call into a system that have both a paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling e To page a called party after receiving a ring no answer 1 Make an intercom call to someone and receive no answer 2 Select TRACK 3 Hear the confirmation beep page accepted or hear a busy tone page not accepted October 02 Comdial 91 Other Advanced Features 4 Press SPEAKER to end Wednesday 19 11 36am Callback Track Message Calling J Smith AD AD OAJ Figure 7 4 Initiating a Tracking Page e To page a called party without first calling them 1 Press INTERCOM AND DIAL 8 2 Dial an extension number or select the LIST NAMES interac tive button The LCD display shows several letters beside each interactive button SELECT the interactive button next to the letter of the person s name whom you wish to call The L
12. before your telephone sounds the tone bursts Press INTERCOM and dial 6 or select CLEAR e To camp on at a station with a Do Not Disturb condition set Select Camp On A call back will occur when called station is no longer set in the Do Not Disturb mode Wednesday 19 11 36am Camp Gn J Oga CLEAR YMAIL OPTIONS AD AD WH Figure 3 4 Clearing Camp On 38 Comdial October 02 iPrimo Speakerphone Station User s Guide 3 6 Advanced Camping On Options 3 6 1 IDLE STATION AUTOMATIC CALLBACK If you call another station and hear ringing but receive no answer you can press a button that will cause the system to ring your telephone when any activity is initiated at that station Wednesday 19 11 36am Call Back Yoice Mail Message Yolce Announce Ringing J Doe AD AOD OAJ e To camp on at a station for which you hear ringing but receive no answer Select Call Back Callback will occur after any activity 1s initiated at dialed station e To cancel the camp on condition Press INTERCOM and dial 6 or select CLEAR October 02 Comdial 39 Making Calls 3 6 2 BUSY STATION WAIT FOR AN ANSWER CALL WAITING If the telephone you have called is busy you can send a call waiting tone to the telephone and wait on the line for an answer you must be using the handset for this feature to work e To activate call waiting when you hear a busy signal 1 Dial 6 called party hears tone 2 W
13. call after you ve dialed the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers e To enter account code on an outgoing call 1 Dial 9 or other line button the display will prompt for Account Code if programmed to do so 96 Comdial October 02 iPrimo Speakerphone Station User s Guide 2 Press INTERCOM call is automatically placed on hold 3 Dial 04 AND account code or press the programmed ACCOUNT CODE button 4 LISTEN for dial tone AND DIAL number you are calling Note See page 79 for instructions on programming a dedi cated ACCOUNT CODE button 7 8 Dial By Name The Dial By Name feature provides an index of names for you to search through When you select a name in the index the system will automatically dial that person s extension number e To use Dial By Name 1 Select OPTIONS to enter the dial by name menu 2 Select Internal Dial by Name interactive button for intercom calling or select External Dial by Name for speed dial call ing Internal Dial By Name External Dial By Name Programming Call Log EXIT AD AD Figure 7 8 Selecting Dial By Name October 02 Comdial 97 Other Advanced Features 3 Select ALL to view all entries
14. flashing 1 Select the CID button on your telephone Your LCD will dis play the calling number date and time the call came in The most recent call appears first in the list 2 Select the CID button each time you wish to display the next most recent ring no answer call to your line 3 To dial one of the numbers in the redial queue select the SAVED NUMBER REDIAL button The system will auto matically dial the number Depending on your system programming when a call is returned it might remain in the ring no answer queue or the system might delete it from the ring no answer queue Your system installer can tell you how the feature is programmed If the system is programmed to leave a returned number in the redial queue the display will show a S next to numbers that have been returned e To determine who viewed the number and returned the call DIAL 30 Comdial October 02 iPrimo Speakerphone Station User s Guide 3 MAKING CALLS 3 1 Making Outside Calls You can manually dial a number over any telephone line you select Or if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone the system automatically selects a line for use when you lift the handset or press the speaker button e To dial an outside number manually 1 Press INTERCOM and dial 9 or select a line button 2 Listen for dial tone Wednesday 19 11 36am Dial Number Figure 3 1 Out
15. help October 02 Comdial i ABOUT THIS BOOK This user s guide serves as both an introduction for new IP speaker phone users and a reference for experienced users Introduction The first chapter of the manual describes the initial setup and adjust ments necessary to begin using your speakerphone 1 Getting Started The following chapters describe the basic and advanced features available to you from this speakerphone 2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Non Verbal Messaging 6 Programming 7 Other Advanced Features Following the advanced feature descriptions are two reference tables a glossary that defines many general phrases and abbreviations which may not be familiar to users tips on speakerphone use for the new users and system feature sets available for various system configura tions ii Comdial October 02 iPrimo Speakerphone Station User s Guide Appendix A Quick Reference guide Appendix B Display Abbreviations Appendix C Glossary Appendix D Speakerphone Characteristics Appendix E Feature Networking Support Finally at the end of the publication an index provides a detailed ref erence to the feature locations Index Note Throughout this book al references to fixed buttons keypad DSS BLF SPEAKER HOLD etc are printed in upper case italic type for example PRESS INTERCOM Al references to interactive buttons which are used to make selections
16. it again even if you turn off the feature and then reactivate it 100 Comdial October 02 iPrimo Speakerphone Station User s Guide 7 9 2 MUTING YOUR SPEAKERPHONE By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker To mute your station Press MUTE mute function and light turn on You can still hear the distant party but he or she cannot hear you e To speak to the distant party Press MUTE again mute function and light turn off October 02 Comdial 101 Other Advanced Features 7 10 Programmed Button Display 7 10 1 BUTTON FUNCTIONS DISPLAY BUTTON QUERY You can cause the display to identify the function of each button on your telephone To button query your telephone 1 Select OPTIONS 2 Select Programming Speed Dial DSS Feature Button Button Query EXIT PREV AD AOD WH Figure 7 10 Button Query Select NEXT until the Button Query option appears Select Button Query Press the button in question NH nA HR W Read the displayed information display will hold for few seconds before the telephone returns to idle 7 10 2 BUSY DSS BLF BUTTON INQUIRY You can use this feature to identify the station that is busy on a line or the line on which a station is busy 102 Comdial October 02 iPrimo Speakerphone Station User s Guide e To identify the statio
17. locations DSS level 1 EXIT PREV AD AD OAJ Figure 6 1 Designating an Extension October 02 Comdial 67 Programming 3 Select NEXT until the DSS option appears 4 Select DSS BLF 5 Press the programmable button to choose DSS BLF button location 6 Dial the extension number 7 Repeat the previous steps or select EXIT 8 PRESS SPEAKER to end 68 Comdial October 02 iPrimo Speakerphone Station User s Guide 6 2 Speed Dial Numbers Speed dialing is a feature that lets you store and dial frequently called numbers using one or two buttons You can store numbers for speed dialing at any programmable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers Note The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers 1 Remain on the line and briefly explain to the dispatcher the reason for the call 2 Perform such activities in the off peak hours such as early morning or late evening e To store an outside number as a speed dial number follow the display prompts and proceed as follows 1 Select OPTIONS 2 Select Programming 3 Select NEXT until Speed dial option appears 4 Select Speed Dial to choose speed dial programming Select Location Show Empty Locations Show All Locations Autodial Level EXIT PREV AD AO OAJ Figure
18. of the following steps if made available at your telephone by the installer programming Wednesday 19 11 36 am Reconnect Message Callback Voicemail Calling Ext 1234 AD AD ONJ 1 Select Reconnect to reconnect the call to your station 2 Select Message to leave a message waiting indication at the called station 3 Select Callback to camp on at the called station 4 Select Voicemail to connect the caller to the busy party s Voicemail e If the intercom party does not answer their telephone when ringing take on of the following steps 1 Select RECONNECT to reconnect the call to your station 2 Select MESSAGE to leave a message waiting indication at the station 3 Select CALLBACK to leave a message waiting indication at the station 4 5 2 UNSCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you transfer the call without first announcing it you have made an unscreened transfer 56 Comdial October 02 iPrimo Speakerphone Station User s Guide e To transfer an unscreened call to another system telephone 1 Answer the call 2 Press TRNS CONF or select Transfer call is automatically placed on hold 3 Dial the extension number of the telephone to receive the transfer or press DSS BLF button for that extension 4 Press SPEAKER to disconnect if in speakerphone mode or hang up The transfer will ring at the called telepho
19. on the line 2 Select MESSAGE 3 Hang up October 02 Comdial 63 Nonverbal Messaging 64 e To turn off the message waiting light at a busy or idle station 1 Press INTERCOM 2 Dial 3 3 Dial the extension number or press the DSS BLF button of the station that was alerted The message waiting light of called station will turn off e To turn off the message waiting light during message delivering conversation Press INTERCOM once 1f off hook twice if on hook e To receive a message at an alerted station Wednesday 19 11 36am Call J Doe CALL CLEAR AD AD OAJ Figure 5 3 Receiving a Message 1 Observe the flashing message waiting light and the LCD message indicating who called for you 2 Select CALL to dial the messaging station automatically 3 Select CLEAR to clear the message from your station Comdial October 02 iPrimo Speakerphone Station User s Guide 5 3 Response Message Delivery By programming one or more RESPONSE MESSAGE buttons on your LCD speakerphone you can respond with a variety of messages to many calling situations A scrolling RESPONSE MESSAGE button allows the sender to select from several different messages which have been programmed by the system attendant A fixed RESPONSE MESSAGE button sends the same message you previ ously select each time it is pressed See page 83 for instructions on programming a dedicated RESPONSE MESSAGE button e To send an LCD mess
20. the interactive button abbreviations that appear in your display Abbreviation Feature ACCT Account Codes Stores a button that enables account code entry Set Reminder Sets two reminder alerts that will sound at your station at specified times All Calls Forward Route all of your calls to a different station location Answer Answers any call ringing at your station Automatic Redial Redials a busy call once a minute for 10 minutes While programming a speed dial number erases an incorrect entry Calls a station that turned on your message waiting light October 02 Comdial 111 CAMP Camp On Has system call you when busy station becomes idle When chosen as a feature stores a button that enables the function CFWD Call Forward Forwards all of your calls to a different station location When chosen as a feature stores a button that enables the function CALLBK I Will Call Back Respond to a SOHVA call with a non verbal message CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLR Clear Cancels a call forward condition CONF Conference Establishes a conference DARK Dark contrast Makes display screen darker DISP Display Adjusts the contrast of your display screen 112 Comdial October 02 iPrimo Speakerphone Station User s Guide DND Do Not Disturb Makes your station appear busy to other stations When chosen as a feature stores
21. the system allows or denies out going calls to selected users over selected lines Tone Call A ringing intercom call TRNS CONF A fixed feature button that allows you to transfer outside calls and set up conference calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised connec tion with the remaining parties V Voice call A verbal intercom call 128 Comdial October 02 iPrimo Speakerphone Station User s Guide Voice Announce Blocking VAB A telephone can be set to block voice calls sent to it over the speaker Z Zone Paging Paging through the intercoms of some stations or departments in the system October 02 Comdial 129 This page intentionally left blank 130 Comdial October 02 iPrimo Speakerphone Station User s Guide APPENDIX D SPEAKERPHONE CHARACTERISTICS When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened When microphones and loudspeakers are close together such as in a speakerphone additional amplification typically gen erates a ringing sound public address systems do this if the v
22. 07081502020000 for the number 978 2200 e Select Out to lunch to display Out to lunch on the LCD display e Select Take a message to display Jake a message on the LCD display e Select J will be back to display J will be back on the LCD display 6 Select EXIT 60 Comdial October 02 iPrimo Speakerphone Station User s Guide e To turn off the message and your intercom light Select CLEAR Table 1 1 Dialing Code Table Dialing Dialing October 02 Comdial 61 Nonverbal Messaging LCD Message List Write the attendant supplied message here Message 62 Comdial October 02 iPrimo Speakerphone Station User s Guide 5 2 Message Waiting Light and Messaging If the system installer designates your IP speakerphone to have message wait originate ability you can turn on the message waiting light of any other telephone e To turn on the message waiting light and a broken dial tone if installer programmed at another station that is idle or busy 1 Press INTERCOM 2 Dial 3 3 Dial the extension number or press DSS BLF button of sta tion to be alerted The message waiting light of called sta tion will flash Wednesday 19 11 36am Calling J Smith CALLBK MSG AD AD OAJ Figure 5 2 Select MSG to leave a message e You can also turn on the message waiting light and broken dial tone at another station when that station is busy 1 Hear the busy tone and remain
23. 4 Automatic Redial If your station has the multiple automatic redial feature enabled you can place up to ten numbers in your telephone s redial queue Note The AUTOMATIC REDIAL button described in the fol lowing steps must be programmed by your system installer or attendant Individual users DO NOT have access to program ming of this feature e To use the automatic redial feature to redial a busy or unanswered number Wednesday 19 11 36am L123 Figure 7 3 Initiating Auto Redial 1 While on the call select Auto Redial or press the AUTO MATIC REDIAL button programmed by your installer 2 The system repeatedly dials the number until you cancel the feature or the system has dialed the number a pre pro grammed number of times determined by your system installer 3 The AUTOMATIC REDIAL light flashes between redials and turns on steady during redialing October 02 Comdial 89 Other Advanced Features 4 If your installer has enabled answer supervision on your line the system automatically cancels automatic redialing and turns the AUTOMATIC REDIAL light off 5 If answer supervision is NOT enabled select Auto Redial or the programmed AUTOMATIC REDIAL button while on the call to cancel automatic redialing 6 If your system installer has enabled the redial multiple num bers feature you can have up to ten numbers in your redial queue To add numbers to your redial queue REPEAT step 1 in the above procedur
24. 456789 Pause P Flash F ENTER ERASE DONE AD AD OAJ Figure 6 5 Dialing a Speed Number 9 Select DONE to store the number 10 Repeat the previous steps until all numbers are stored or select EXIT 11 Press SPEAKER to end 72 Comdial October 02 iPrimo Speakerphone Station User s Guide 6 3 Feature Access Codes In addition to the system features which may be programmed using the interactive buttons several other features may be programmed by using their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone Access codes are listed in Appendix A Feature Access Codes found on page 107 e To store a system feature access code 1 Select OPTIONS 2 Select Programming 3 Select NEXT until Feature Button option appears 4 Select Feature Button Select Feature Location Show Empty Locations Show All Locations Feature Level EXIT PREV A A October 02 Comdial 73 Programming 5 Select the programmable button at which you wish to store the feature remember if there is anything else programmed at this button the new programming will overwrite it For help in selecting a button select SHOW EMPTY LOCA TIONS to display unused feature buttons green lights To display all feature buttons used and unused red lights select SHOW ALL LOCATIONS Account Code Auto Redial Call Forward Entry Call Forwa
25. 6 2 Choosing a Button October 02 Comdial 69 Programming 5 Press a programmable button or dial pad button 0 9 to choose storage location remember to access second level storage at a programmable button press SH FT first Keypad Dial desired num DSS BLF ber for per Button sonal speed Press button dial or dial of desired and number station to dial for system directly speed dial Figure 6 3 Speed Dialing Options 6 Select EDIT 70 Comdial October 02 iPrimo Speakerphone Station User s Guide 7 Make your speed dial route selection choice from the list on the LCD by pressing the appropriate button Select Line Select Line Group Select Prime Last Line Select Intercom ARS EXIT PREV AD AD OAJ Figure 6 4 Selecting Line or Intercom e Press a line button to select outside line e Dial 00 to select prime line or last line used e Dial 01 to 16 to select line group e Press the INTERCOM button or dial 8 to select intercom Note You may need a pause between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host system that needs a hookflash to access a feature PRESS TAP to store a hookflash then continue dialing October 02 Comdial 71 Programming 8 Dial a number up to 16 digits long include and if needed 0123
26. CD display shows the first existing name to match to the letters you selected or shows a No Name Match message if the system cannot find a match Note All the names starting with the letters you selected will appear but they will not be in alphabetical order 3 Select NEXT to display the subsequent names in the index until you reach the name you need 4 Hear the confirmation beep page accepted or hear a busy tone page not accepted 5 Press SPEAKER to end 92 Comdial October 02 iPrimo Speakerphone Station User s Guide e To transfer a call to a pager park orbit for retrieval and transmit the call s park orbit code and caller ID information if available 1 Answer the call and select Transfer 2 Dial an extension number 3 If the called station does not answer or is busy select TRACK 4 Hear the confirmation beep page accepted or hear a busy tone page not accepted 5 Press the SPEAKER button to end Note Parked pager calls will recall to your station after a pre programmed time out You can either place the call into another page orbit or retrieve the call e To retrieve a call that you parked using the paging option 1 Press the HOLD button to scroll your held calls display shows PAGE and extension number of each parked call 2 Press TAP to retrieve the displayed parked call e If you receive a parked call message on your pager unit 1 Go to any system station 2 Press INTERC
27. COMDIAL iPrimo Speakerphone Station User s Guide iPrimo Speakerphone Station User s Guide This User s Guide is for the following proprietary common equipment FX Digital Communication Systems This user s guide applies to the following telephone model e 8900 IP Rev A and later Contact your Comdial dealer for updates of this as well as other Comdial publications NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide rea sonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed in accordance with the instructions may cause harmful interference to radio com munications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause inter ference to radio or television reception which can be deter mined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for
28. ES 89 T S Wireless Paging SYStCM escenes a 91 Lo Heido t JACK opiera a ee a E E eens 94 LI ACCON CodeS taxis duals a AO 96 Te DIDNI eea T AE 97 Deo Nole CODO liens cs siert E tier 99 7 9 1 Setting Current Volume Level eee 99 7 9 2 Muting Your Speakerphone cece 101 7 10 Programmed Button Display cccccccceeseeeeeeeeeeeees 102 7 10 1 Button Functions Display Button Query 102 7 10 2Busy DSS BLF Button Inquiry ceeeeeeeeees 102 Tal L 2 0 2 ee eee ne ee ee 103 TAZ Viewing The Call 08 ereenn AEn 105 Appendix A Feature Access Codes sccssccccsssssssseeoes 107 Appendix B Display Abbreviations sscsssssccceees 111 Appendix Glossary sssssssccccccssssssceccooossseseecesoscsssssseee 119 Appendix D Speakerphone Characteristics 131 Appendix E Feature Networking Support 135 vili Comdial Jun 02 iPrimo Speakerphone Station User s Guide 1 GETTING STARTED Welcome Congratulations and thank you for using a Comdial telephone Your Internet Protocol IP large screen display speakerphone is supported by a communication system with hundreds of built in standard fea tures This manual serves as a helpful guide for using these various functions The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators The remaining
29. M button Press the VOLUME UP or VOLUME DOWN button once for each change in speaker volume that you desire Select SAVE Lift the handset Press the VOLUME UP or VOLUME DOWN button once for each change in handset volume that you desire Select SAVE NOTE When a call ends the system resets the speaker and handset volume of all future calls to the programmed setting For instructions in setting your speakerphone default volume see Volume Control section in the system specific Other Advanced Features chapter on page 99 Comdial October 02 iPrimo Speakerphone Station User s Guide 1 7 Answering and Making Calls Your speakerphone is now properly configured to answer and make calls to both stations within your system intercom calls and outside lines Remember that when dialing an outside num ber you must first select a line to connect your system to the local exchange e When You Hear Outside Ringing Long Bursts 1 Press the flashing line button 2 Speak toward the telephone or lift the handset if privacy is desired e When You Hear Intercom Ringing Two Short Bursts 1 Press INTERCOM 2 Speak toward the telephone or lift the handset if privacy is desired e To Dial An Outside Number Manually 1 Press INTERCOM 2 DIAL 9 or press a line button to select a specific line See Line Groups in the system specific Features chapters for more information on selecting an outside line 3
30. OM 3 Dial the pager orbit code 800 to 899 4 Retreive the call e To enable or disable a pager unit at your station 1 Press INTERCOM 2 Dial 07 to enable or dial 06 to disable 3 Press SPEAKER to end October 02 Comdial 93 Other Advanced Features 7 6 Headset Jack Your IP Speakerphone is equipped with a headset jack that provides an interface for a headset In order to properly operate a headset you must program a blank programmable button location on your IP Speakerphone as a headset button This headset button will perform the enable disable function for the headset When the headset button is enabled all communications through your IP Speakerphone will be done through the headset If the headset button is disabled the tele phone will perform as normal CAUTION With the exception of a headset micro W phone do not connect the audio output of any external device to the headset jack Also do not connect the tip and ring leads of a telephone line to the headset jack Do not connect any devices to the headset jack other than those mentioned above Connectors on Bottom of Telephone Handset Headset Jack l J J AuxjckIP Figure 7 5 Headset Jack Location e Program the headset button at any blank programmable button location as follows 1 Select OPTIONS 2 Select Programming 3 Select NEXT until the Feature Button option appears 4 Select Feature Button Pro
31. S Programming of the feature access buttons may require several selec tions involving many LCD screens If an abbreviation used is not familiar to you consult Appendix B Display Abbreviations on page 111 e To create a feature access button 1 Select OPTIONS Select Feature Location Show Empty Locations Show All Locations Feature Level EXIT PREV AD AD WH Figure 6 6 Selecting a Feature Select Programming Select NEXT until the Feature Button option appears Select Feature Button Mm A Ww N Select the Feature Level interactive button to toggle between 1 and 2 6 Select one of the three options e Show Empty Locations green lights e Show All Locations red lights e Feature Level 7 Select the button you want to assign as a feature button October 02 Comdial 79 Programming 8 Select the feature you want to assign to by selecting the cor responding interactive button Select NEXT to scroll through the list of available feature 9 Repeat steps 1 through 7 for other features 10 Select EXIT to end programming e To clear a feature button assignment Repeat the above procedure but select CLEAR before selecting storage location button 6 5 Reminder Alert You can set up to two reminder alerts to sound so that you will remember important regular events or occasional events e To set a reminder alert at your telephone 1 Select OPTIONS 2 Select Programming Reminder
32. Speakerphone Station User s Guide 6 6 Response Message Button You may program a RESPONSE MESSAGE button which allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD speakerphone or to send an LCD message to another LCD speakerphone that you call and receive a busy signal or no answer e To store a fixed RESPONSE MESSAGE button delivers the same message each time it is pressed l Select Programming na A U N ON Select OPTIONS Select NEXT until the Feature Button option appears Select Feature Button Select the programmable button you wish to use as a response message button Select NEXT until the Response Message option appears Select Response Message Select from the list of displayed messages Select NEXT to scroll through the list of messages If you use the Back at or Call options add to them as follows e For Back at message dial the code for the time numbers and colon from dialing codes table For example dial 0001290405 for time 01 45 e For the Call message dial the code for telephone number where you can be reached For example dial 090708 150202 0000 for number 978 2200 9 Repeat steps 5 through 8 for other features or select EXIT to end programming October 02 Comdial 83 Programming 84 This page intentionally left blank Comdial October 02 iPrimo Speakerphone Station User s Guide
33. a button that enables the function DSS BLF Direct Station Select Stores a personal intercom number at a DSS BLF button EXIT Exit Selection Ends a current programming Session System Speed Dial Selects system speed By Name dial numbers to access through the dial by name interface 2 Line LCD FEAT Feature Presents several different features you can store at programmable buttons for later use GPLSN Group Listen When chosen as a feature stores a button that enables loud speaker broadcast of distant party s voice HDSET Headset When chosen as a feature stores a button that enables headset operation October 02 Comdial gt 113 02 Comdial 113 HAVE HOLD Ask Caller To Hold Send a non verbal response to a SOHVA caller so he or she will know to place the outside caller on hold Internal Dial by Selects speed dial Name intercom numbers to access through internal dial by name 2 Line LCD LIGHT Light contrast Makes the LCD screen lighter MSG Message Turns on message waiting light at another station Background Music Turn on the background music at your station When chosen as a feature stores a button that enables the function NEXT Next Display Shows the next display No Answer Forward Forwards calls that ring at your station but receive no answer OPTIONS Options Selects interactive button features 114 Comdial October 02 iPrimo Speakerphone Station User s Guid
34. age when you call and receive busy signal or no answer 1 While still on the call press the appropriate RESPONSE MESSAGE button to send a preselected message to the other telephone 2 Ifa scrolling Response Messaging was programmed con tinue to press RESPONSE MESSAGE button and dial when your display shows the message you wish to send e To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone 1 Hear the SOHVA tone or voice announcement in your hand set or headset 2 Press the appropriate fixed RESPONSE MESSAGE button to send a preselected message to the calling telephone 3 Ifa scrolling Response Messaging was programmed con tinue to press RESPONSE MESSAGE button and dial when your display shows the message you October 02 Comdial 65 Nonverbal Messaging This page intentionally left blank 66 Comdial October 02 iPrimo Speakerphone Station User s Guide 6 PROGRAMMING 6 1 DSS Numbers Storing another station extension number at a DSS BLF program mable location allows you to monitor that station dial with the press of one button or pick up or hold calls at that station quickly and con veniently e To store an intercom number as a DSS number NOTE Storing DSS numbers at button locations will over write any previously stored numbers 1 Select OPTIONS 2 Select Programming Select a DSS Location Show empty locations Show all DSS
35. ait on line for reply 3 Called party can place the current call on hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current conversa tion Wednesday 19 11 36am CampOn J Doe MAIL OPTIONS AD AD ONJ e To cancel call waiting 1 Press INTERCOM and dial 6 2 Hang up or press SPEAKER to end 40 Comdial October 02 iPrimo Speakerphone Station User s Guide e To answer a call waiting tone if you receive one while on a call 1 Hear a short tone burst in receiver 2 Place the current call on hold or complete the call and hang up waiting call will ring at your telephone 3 Lift the handset to answer call October 02 Comdial 41 Making Calls 3 7 Sending Subdued Off Hook Voice Announcements You can make a private voice announcement to another station that is off hook and busy on a call if the installer has arranged the system to provide this feature e Make a SOHVA announcement using the SOHVA button as follows Wednesday 19 11 36am J Doe Ext 21 1s Busy SOHVA CAMP NEXT AD AD OAJ 1 Make an intercom call and hear busy tone If called station is on outside line ring back tone is heard but SOHVA is still available 2 Select SOHVA and hear several quick tone bursts Make the announcement 4 Wait on line for reply either verbal or LCD reply If your station returns to idle the called party has b
36. all calls e Select Forward Personal to forward prime line and intercom calls e Select Forward RNA All to forward all calls that ring at your station but receive no answer after a programmed number of rings Wednesday 19 11 36 am Hold Conference Transfer Auto Redial Record 2441234 More AD AD OAJ Figure 4 4 Call Forwarding Options October 02 Comdial 47 Advanced Call Handling e Select Forward RNA Personal to forward your prime line and intercom calls that ring at your station but receive no answer after a programmed number of rings e Select CFOS to forward your calls to outside the system 6 Dial extension number or press DSS BLF button of telephone 7 Select EXIT to end e To cancel call forwarding Select CLEAR to disable call forwarding FWD RNA to J Doe CLEAR Figure 4 5 Call Forwarding Active 4 3 2 DIVERTING ALL CALLS TO ANOTHER STATION 48 Call diverting permits you to send an incoming call to another station that you have previously designated You can divert an incoming call to the designated station whether you are busy or idle e To identify the station to receive diverted calls 1 Press INTERCOM 2 Dial 55 3 Dial the extension number of the station to receive the diverted call Comdial October 02 iPrimo Speakerphone Station User s Guide e To divert calls to the designated station 1 Hear ringing and or see the flashing line status light 2 Select Divert s
37. and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward System Access DISA An enhancement option that allows outside callers to directly call a station or access certain internal system features including all line groups and ARS To prevent fraudulent access and unautho rized use the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to other stations within your system the button 1s sometimes referred to as a DSS button Busy lamp field or BLF is a term for a light that identifies current call status of DSS station See telephone layout drawings in Chapter for location Do Not Disturb A mode that disables incoming call ringing and intercom calling Dual Tone Multiple Frequency DTMF The tones made by your telephone when you dial 122 Comdial October 02 iPrimo Speakerphone Station User s Guide DXP DXP Plus FXS and FXT Common Code Based Systems DXP DXP Plus FXS and FXT Comdial Communication Systems so named because the pro grammed function codes of these systems are interchangeable Dynamic Line Bu
38. ansfer of an incoming line call without pressing the TRNS CONF button e To do a quick screened transfer l 2 3 Answer the call Dial the intercom number for the transfer location When the party at the transfer location answers announce the call Hang up select RELEASE or press the SPEAKER button Comdial October 02 iPrimo Speakerphone Station User s Guide 5 NONVERBAL MESSAGING 5 1 LCD Message Delivery You can set system supplied messages at your station to be received and displayed by a calling LCD speakerphone e To turn on a message from your telephone 1 Select OPTIONS 2 Select Programming 3 Select NEXT 4 Select LCD MESSAGING Back at Call Out to Lunch Take a message will call back EXIT PREV NEXT AD AD WH Figure 5 1 Select an LCD Message October 02 Comdial 59 Nonverbal Messaging 5 Select the message you would like to appear in a calling party s LCD by selecting the corresponding interactive but ton In addition to the five options shown below there are 25 more options available to be programmed Refer to the Dial ing Code Table on the next page e Select Back at and enter the time you will be back to display Back at xxxx on the LCD display For example dial 00 01 29 0405 for the time 01 45 e Select Call to and enter the extension number to call to display Call and the extension number on the LCD display For example DIAL 09
39. answered from any station even though it may not have a line appearance for the call You accomplish this by plac ing the call in one of many park orbits where the call remains until it is answered e To park a call in orbit 1 While on an outside call press INTERCOM and dial or press TRNS CONF if intercom call 2 Dial the code for park orbit 910 999 for orbit 10 99 3 Remember the code for later use or make it known to those who need to know it in order to retrieve the call e To park a call using a programmed PARK button While on the call press the programmed Park button the system places the call in a preselected park orbit and lights the PARK light e To retrieve a call that was placed on hold in the system parked 1 Press INTERCOM 2 Dial 3 Dial the code for the orbit 910 999 for orbit 10 99 or press the programmed PARK button 4 4 2 HANDLING PARK RECALLS When a parked call times out of the system it returns to your tele phone in the form of a park recall you hear four short tone bursts at 12 second intervals October 02 Comdial 53 Advanced Call Handling To answer a park recall Select Answer The call will then connect to your station e To place a park recall on hold at your station Select Hold After the call remains on hold for a period of time it rings back to your telephone as a hold recall Wednesday 19 11 36 am Prk 14 RCL J Doe Figure 4 11 A Park Recall e T
40. coming calls 96 entering for outgoing calls 96 Advanced Options 39 All Call Paging 119 Answering Calls 7 Assist Button 119 Attendant 119 Authorization Entry Code 76 Auto Redial 76 Autodialing 119 Automatic Callback 119 Automatic Dialing 34 119 Automatic Redial 89 Automatic Route Selection 120 Automatic Station Relocation 120 B Background Music 76 85 Block Programming 120 Button Inquiry 102 Button Query 102 120 C Call Forward 120 Call Forward All 76 Call Forward Outside System 76 Call Forward Personal 76 Call Forward Ring No Answer All 76 Call Forward Ring No Answer Personal 76 Call Log 105 Call Park 120 Call Pick Up 121 Jun 02 INDEX Call Pickup 23 Call Transfer 121 128 Call Waiting 40 Caller ID 29 Camp On 37 Camp On Call Waiting 77 Camp On With Automatic Call Back 76 CFOS 49 120 Clear Feature 77 Conference 128 D Dial By Name 97 122 Directed Call Hold 21 Directed Call Pickup 23 Display Abbreviations 111 Do Not Disturb 77 87 122 DSS programmable buttons 9 Storing Numbers 67 E Exclusive Hold 123 exclusive hold 19 Executive Override 77 F Feature Codes 73 Feature Access Codes 107 Feature Codes Clearing 74 flashing hold lamp 52 G Group Call Pickup 23 Comdial Index 1 Group Listen 77 H Headset 77 Headset Connectors 94 Headset Jack 8 94 Hold Button 9 Holding Calls 18 Interactive Buttons 9 Intercom 124 INTERCOM Button 13 In
41. correctly to indicate their unique features The MUTE Button On steady called party cannot hear your conversation The INTERCOM Button e Steady green or red you are using your intercom e Fluttering red an LCD message is set on your telephone for others to receive when calling e Flashing orange someone is calling your extension or a call is being transferred to you The HOLD Button Winking green a line is on hold at your station The MESSAGE WAITING Button Winking red message awaits pick up The SPEAKER Button e On steady with the telephone on hook and busy speakerphone mode e On steady with telephone on hook and idle background music 1s turned on October 02 Comdial 13 Getting Started 1 11 Understanding The Large Screen Display Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line This provides you with much more system information than can be presented on two line dis plays This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone Your speakerphone has 13 interactive buttons for selecting or programming features When your speakerphone is idle the first line in your display shows the day date and time while the sixth line displays the word OPTIONS If your system is using the voice mail option this is also indicated in the sixth l
42. d ringing anywhere in the system 1 Lift the handset 2 Press INTERCOM 3 Choose the ringing zone e Dial 65 through 68 to select ringing zone 1 4 e Dial 69 to answer for any zone 2 4 Holding Calls You can place a call on hold and retrieve it later With a regular hold you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance 18 Comdial October 02 iPrimo Speakerphone Station User s Guide e To place a call on hold Press HOLD station button or select Hold interactive button e To retrieve a held call 1 Press the line button of the held call with winking green light or IVTERCOM for intercom call held or press TAP 2 Speak toward the telephone or lift the handset if privacy is desired Wednesday 19 11 26am Hold Group Listen Transfer Record Contarance J Doe Ext 1234 AD CAJ OAJ Figure 2 4 Holding a Call Note Unless you use your HOLD button to scroll through the calls on hold TAP always retrieves the last number placed on hold regardless of whether you have line appearance for the line on which the call is holding With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call e To place a call on exclusive hold Press HOLD twice October 02 Comdial 19 Answering Calls e To retrieve exclusive hold 1 Press the l
43. de Network Auto Pause Terminating None Across Node Network 136 Comdial October 02 iPrimo Speakerphone Station User s Guide Type Feature D wud Lsi te Feature Program Originate Network Name Parameters Feature Terminate Support Both Auto Redial Originating None Across Node Network Aux Line Across Node Network o oa e Block Across Incoming Program Network DID Node Button Both Comdial Across Node Programma Network Station ble with limitations Call Originating None Across Node Costing Network Station with limitations Call Divert Terminating Comdial Local Node Station Call Terminating Comdial Across Node Forward Network Station Default Forward Call Terminating Comdial Across Node Forward All Network Station Immediate Call Terminating Comdial Across Node Forward All Network Station RNA October 02 Comdial 137 Type Feature NEL OLS ETL Feature Program Originate Network Name Parameters Feature Terminate Support Both Call Pickup Terminating Comdial Across Node Directed Network Station Call Pickup Terminating None Local Node Group Station Call Time Originating None Across Node Network Station Call Both Comdial Across Node Transfer Network Station Call Terminating None Local Node Waiting Station Tone Camp On Terminating None Local Node Station CFOS Both None Local Node Station Fecal fe Conference Both Comdial Across Stati
44. dial 99 Other Advanced Features e There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerphone mode press the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire e There are eight headset loudness levels that you can set for the current call as follows While on a call and in headset mode press the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire e There are at least eight handset loudness levels that you can set for the current call as follows While on a call and in the handset mode press the VOLUME UP or VOLUME DOWN button once for each change in loudness that you desire Note When that call ends the system resets the loudness of all future calls to the programmed default setting For instruc tions in setting your speakerphone s default volume see the next section of this chapter e There are eight group listening loudness levels Set the level for the current call as follows While on a call and in the group listening mode press VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire e There are eight background music loudness levels To set the level While background music is on at your station press VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire This level remains set for background music until you change
45. dial October 02 iPrimo Speakerphone Station User s Guide Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems or other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstruc tions come between you and the microphone Your telephone s pedestal is adjustable in height to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against the pedestal e To Adjust the Pedestal 1 Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the telephone upward with your other hand Telephone were A s First Notch wo Second Notch a Third Notch Supporting Arm For Highest Position PEDO1 2S Pedestal Base Figure 1 2 Adjusting the Pedestal 2 Lift the telephone upward with one hand and raise the tele phone supporting arms upward with your other hand Notice there are three sets of notches under the telephone corresponding to the three positions available 3 When the telephone is at the desired height select the closest pair of notches and insert the supporting arms in the notches Press down slightly on the telephone until you feel the sup porting arm
46. display prompts you to dial a number 2 Dial the number that you wish to save the system immedi ately saves the number for later redial it does not dial it over the line you are on now e To redial the saved number 1 Press a line button to select a line 2 Press the programmed SAVE NUMBER REDIAL button sys tem automatically dials the number that you saved earlier 36 Comdial October 02 iPrimo Speakerphone Station User s Guide 3 5 Camping On Busy Station Automatic Callback If you call another station and receive a busy signal or a Do Not Disturb tone you can press a button that will cause the system to ring your telephone when the station is available This is called camping on at a station Please note that you can camp on to only one station at a time e To camp on at any busy station Wednesday 19 14 36am CAMP On Message Yolee Mall J Doe Exta21 Is Busy AD CAJ OAJ Figure 3 3 Setting Camp On 1 Select Camp On 2 Your telephone immediately hangs up When the station you called becomes available your telephone will ring with five short tone bursts e When you hear five short tone bursts Press INTERCOM or select Answer The other telephone will start ringing Note If you do not press INTERCOM after the ring back tones within the time limit set by the installer the call back is can celed October 02 Comdial 37 Making Calls e To cancel the call back
47. dle monitored station or to answer one that is ringing 1 Note the BLF light condition 2 Press the assigned DSS BLF button 3 Speak toward the telephone or lift the handset if privacy is desired If ringing telephone is within your designated calling group Dial 4 For any ringing telephone Your a Station DIAL 4 extension pavoro If you have PRESS programmed a DSS BLF flashing button for the ringing DSS BLF button Note Ifyou place this call on hold or if you transfer it to another telephone the BLF light flashes a hold signal You can retrieve the call by pressing TAP October 02 Comdial 25 Answering Calls 2 6 Receiving SOHVA Announcements 2 6 1 HANDLING AN INCOMING SOHVA Subdued Off Hook Voice Annoucements SOHVA allows an intercom caller to break into your call by making an announcement through your handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller e To respond to a SOHVA verbally 1 Select and hold the REPLY interactive button 2 Speak into the handset The distant party cannot hear your response 3 Release REPLY after response is complete to return to dis tant party Wednesday 19 11 26am J Doe Ext 321 Calling Figure 2 7 Handling an Incoming SOHVA Call 26 Comdial October 02 iPrimo Speakerphone Station User s Guide e To respond to a SOHVA non verbally through Response Mes
48. e e To scroll through numbers in your redial queue if your telephone is currently idle 1 Select Auto Redial or the programmed AUTOMATIC REDIAL button The display shows the last number dialed 2 Choose one of the following e Select REMOVE to remove the number from the redial queue e Select NEXT to scroll to the next number in the queue e Select EXIT to exit from the redial queue e To interrupt the redialing procedure so that you can scroll through numbers in your redial queue 1 While your telephone is in the process of dialing a number Select Auto Redial or the programmed AUTOMATIC REDIAL button twice This treats the number as answered cancels automatic redialing for that number and puts the number back in the automatic redial queue The display shows the last number dialed 2 Choose from one of the following e Select REMOVE to remove the number from the redial queue e Select NEXT to scroll to the next number in the queue e Select EXIT to exit from the redial queue 90 Comdial October 02 iPrimo Speakerphone Station User s Guide e To cancel the automatic redial feature choose one of the following 1 Perform any user activity at the station go on hook select the speaker button etc 2 Dial 72 to delete all numbers from the redial queue 3 Select Auto Redial or the programmed AUTOMATIC REDIAL button while the number you wish to remove from the redial queue is ringing 7 5 Wireless
49. e OVER Override Overrides either a do not disturb condition or a busy signal at a station you have called PAGE Paging Zone When chosen as a feature stores a button that provides one button access to paging PARK Park Orbit When chosen as a feature stores a button that provides one button parking of calls PCKUP Pick Up When chosen as a feature stores a button that allows you to pick up a call ringing elsewhere PERS Personal Route your personal intercom calls to a different station location PRIV Privacy When chosen as a feature stores a button that releases privacy for a current call QUERY Button Query Displays program status of any button RECON Reconnect Reconnect you to a transferred call October 02 Comdial RING Ring Tone Select different ringing tones SAVE Save Number Permanently saves last number you dialed When chosen as a feature stores a button that provides the function SDIAL Speed Dial Programs a number for one button calling Send Transfer Re transfers a previously transferred call that returned to your Station SET Set Feature Enable call forwarding Secure Off Hook Sends a subdued off Voice hook voice Announcement announcement to another station SRC Music Source Selects which music source will supply background music 116 Comdial October 02 iPrimo Speakerphone Station User s Guide TAKE MSG October 02 Take A Message Voice An
50. e caller ID the LCD will also display incoming calls Incoming calls are designated with an I next to the number and outgoing calls are designated with an O e To view the call log 1 Select OPTIONS 2 Select Call Log Internal Dial By Name External Dial By Name Programming Call Log EXIT AD A OAJ Figure 7 11 Viewing the Call Log The LCD displays the last 10 phone numbers you dialed or the numbers that called you if you have caller ID Incoming calls are designated with an I to the left of the number and outgoing calls are designated with an O 3 To scroll through the lists of numbers press the NEXT or PREV buttons 4 To display the time of a call press the corresponding button to the right of the LCD 5 Press EXIT when you are done October 02 Comdial 105 Other Advanced Features This page intentionally left blank 106 Comdial October 02 iPrimo Speakerphone Station User s Guide APPENDIX A FEATURE ACCESS CODES This chart provides you with a quick reference guide of the feature dialing codes If you wish you can detach these pages and keep them near your telephone to serve as a stand alone reference On page 73 the Feature Access Code section describes a method to program these codes on your telephone at unused programmable buttons Enable Code Disable Code Account Code INTERCOM 04 account code All Call INTERCOM 70 Attendant Calling INTERCOM 0 Authorization
51. ear outside ringing two long bursts and observe a red flashing light 1 Press the flashing line button or Select Answer 2 Speak toward telephone or lift the handset if privacy is desired 3 Select Do Not Disturb if you do not wish to answer the call at this time NOTE For more information on setting Do Not Disturb at your station see section titled Do Not Disturb Condition on page 87 2 1 1 USING CALL HANDLING BUTTONS e After you have answered an outside call at your station your LCD will display HOLD TRANSFER CONFERENCE GROUP LISTEN and RECORD 1 Select Hold to place the call on hold at your station or 2 Select Transfer to initiate a transfer to another station then dial the station number announce the call or hang up to com plete the transfer or Wednesday 19 11 26am Hold Group Listen Transfer Record Contarance J Doe Ext 1234 AD AOD WH Figure 2 2 Selecting Hold Transfer or Conference 3 Select Conference to initiate a conference call Comdial October 02 iPrimo Speakerphone Station User s Guide 4 Select Group Listen to activate the speaker while using the handset or headset so a group can listen to the conversation but not interact with the calling party 5 Select Record to record the call if VMAIL is installed 2 2 Answering Intercom Calls An intercom call is one that is made from one system telephone to another Your station receives intercom calls in one of t
52. en select Done or do nothing and let previously selected destination remain in effect 9 Select EXIT Select Line Select Line Group Select Prime Last Line ARS ARS 18042458028 EXIT PREV OFF AD CAJ OAJ Figure 4 9 Selecting Line October 02 Comdial 51 Advanced Call Handling e To deactivate CFOS Select CLEAR Wednesday 19 11 23 am CFOS Item CLEAR VMAIL OPTIONS A AD OAJ Figure 4 10 Deactivate CFOS e To join an active CFOS call from the CFOS enabled station Note the flashing HOLD light indicating an active CFOS call and press TAP Join the CFOS forwarded party and CFOS destination in a conference call Comdial has taken reasonable steps in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore Comdial disclaims any and all liability and makes no warranty express or implied relating to unauthorized or fraudulent access or use or unaccounted for access or use 52 Comdial October 02 iPrimo Speakerphone Station User s Guide 4 4 Call Parking 4 4 1 PARKING A CALL You can place an intercom or outside call on hold in the system so that it can be
53. esaaneeeetes 54 4 5 1 Screened Call Transfers 200 000 cece cceeeeccceeeseceeeeees 54 4 5 2 Unscreened Call Transfers c cccceceeeessseeeeeeeeeees 56 4 6 Other Call Transferring Options ccceeeesseeeseeeseeeeees 58 46 1 HOU Transiter sicte ints tsccsasetsassuindes daasenndieeintsavaavise niin 58 AOD Quick Trans ler areon E 58 5 NONVERBAL MESSAGING eeesesesssssssssssssssssssessssssesssee 59 SA ELC D Message DEVEN arcen a S 59 5 2 Message Waiting Light and Messaging cccccceeeees 63 5 3 Response Message Delivery cccccccccssssssessssseeeeeeeeeeeees 65 6 PROGRAMMING we sacieteccesciccceteicicscccctenteesticsecctcdeteeseie es 67 Ol DSS Numbers cect hae lel eer ewe 67 62 Speed Dia NuUMDETS xccscaacveovcesssscucdsnveducensubarecstuesteresSences 69 6 3 Feature ACCESS C0068 ec saci craaccesdvvsaccancedsendar aut RES 73 6 4 LCD Feature Buttons as sutccnwnosadeveensisomsndutaenvadeuns 76 6 4 1 Programming Feature Access Buttons 0008 79 OS Reminder Aleit arrieiro e a 80 6 6 Response Message Button cc eecccseccceeeeeeeseseeseeeeees 83 7 OTHER ADVANCED FEATURES eeeeeeeececcccecccccccccccceee 85 Jun 02 Comdial vii Contents TAY Back eround Music sys cossesonrstweesensgimidassenara irvine 85 Ta MAING CHROUDS aae a T N 86 7 3 Do Not Disturb Condition 2 0 0 ccesessesssssseeeeeeeeeeeeeees 87 LA Automate BCCI tit iotsivasacatateditntecedanetietedacstawbatehe
54. ghted and in use until one or both outside parties disconnect when only one party drops out of an unsupervised conference the other party remains on hold until he hangs up or the line is answered October 02 Comdial 45 Advanced Call Handling e To rejoin an unsupervised conference between two outside lines Press TAP e To drop a party out of a conference call 1 Select Drop Party 2 Select the party you wish to drop from the conference call by pressing the interactive button beside the appropriate line 4 3 Call Forwarding 4 3 1 FORWARDING A CALL You can forward the calls that normally ring at your telephone to another telephone To remind you that your calls are being for warded your telephone will sound a short ring burst each time the system forwards a call You can forward calls that ring at your telephone but receive no answer this feature is valuable if you are frequently away from your desk for short periods of time and find it inconvenient to permanently forward your calls every time you leave e To forward your calls 1 Select OPTIONS 2 Select Programming 3 Select NEXT 46 Comdial October 02 iPrimo Speakerphone Station User s Guide 4 Select Call Forwarding Call Forwarding Reminder Alert LCD Messaging Ring Tone 4 EXIT PREV NEXT AD AD OAJ Figure 4 3 Selecting Call Forwarding 5 Choose one of the following call forwarding options e Select Forward All to forward
55. gramming Button 94 Comdial October 02 iPrimo Speakerphone Station User s Guide 5 Press a blank programmable button location to serve as enable disable button for the feature you ve selected 6 Select NEXT until the desired feature appears e Headset to choose headset Executive Override Group Listen Headset Meet Me Message Wait EXIT PREV NEXT AD AD WH Figure 7 6 Programming Headset Button 7 Return to previous steps to add another device or select SPEAKER to quit e To enable headset mode Select enable disable button to enable mode Light associated with button turns on and display denotes feature e To disable headset mode Select enable disable button Light associated with button will turn off and display no longer denotes the feature October 02 Comdial 95 Other Advanced Features 7 Account Codes If the installer has arranged your system for account code entry your display may prompt you to enter an account code after answering a call e To enter account code on an incoming call 1 If available press the programmed ACCOUNT CODE but ton the call in progress is not interrupted 2 IF not available press INTERCOM and dial 04 call is automatically placed on hold Account Code Auto Redial Call Forward Entry Call Forward Personal EXIT PREV NEXT AA ws Figure 7 7 Account Code Entry 3 DIAL account code Your telephone automatically returns to the
56. ights next to a Direct Station Select Busy Lamp Field or DSS BLF programmable button Steady red station is in use Flashing red station is receiving a call Winking Fluttering red message waiting light set for you by station associated with that DSS BLF button Next to a line button Steady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalled from hold Fluttering red the line put on hold by another station has recalled Note You can find the programmable buttons that the installer designates line buttons in the same location as the DSS BLF buttons Ensure that these buttons are labeled correctly to indicate their unique features Comdial October 02 iPrimo Speakerphone Station User s Guide Next to a fixed feature or programmable feature button e Steady red the feature is on e Steady off the feature is off Note You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF programmable buttons Ensure that these buttons are labeled
57. ine button of held call with winking green light or press TAP 2 Speak toward the telephone or lift the handset if privacy is desired 2 4 1 HANDLING HOLD RECALLS After a call has been on hold for the period of time set by the installer of your system the system causes four quick hold recall tone bursts to sound at your telephone the flash rate of the line button becomes faster and the light becomes orange If the call is on exclusive hold it will revert to manual hold after the hold recall period Wednesday 19 11 26am Held ACL J Doe Figure 2 5 A Recalling Held Line e If a held line is recalling choose one of the following 1 Select Hold to place the call on hold at your station and restart hold timer 2 Lift the handset press the line button with flashing orange light or select Answer to retrieve the call 20 Comdial October 02 iPrimo Speakerphone Station User s Guide 2 4 2 USING DIRECTED CALL HOLD The installer can add a directed station hold feature to your telephone With this feature you can place a call on hold at another station You can also pick up the held call that has been waiting the longest length of time at another telephone e To place a call on directed station hold 1 Answer the call 2 Press INTERCOM or TRNS CONF if intercom call 3 Dial 90 4 Dial the extension number of the station to receive the held call 5 Hang up e To retrieve a held call at another
58. ine by the word VMAIL If your voice mail has four messages for you for example the VMAIL display is replaced by 4MSG Wednesday 19 11 36am VMAIL OPTIONS AD AD OAJ Figure 1 4 Idle Display Lines two through four are used on the idle display to indicate fea tures that may be active flashing enabled or set 14 Comdial October 02 iPrimo Speakerphone Station User s Guide 2 ANSWERING CALLS 2 1 Answering Outside Calls When an outside call rings at your station the LCD screen displays the system line number of the incoming call e g L123 and any caller ID information that your ringing line is programmed to receive In addition to simply lifting the handset your other options for answering the call are displayed above the interactive buttons e When you hear outside ringing two long bursts and observe an orange flashing light 1 For speakerphone press the flashing line button or select Answer and speak toward the telephone 2 For privacy lift the handset Select Do Not Disturb if you do not wish to answer the call at this time Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller The associated BLF will continue to flash until the caller disconnects Wednesday 19 11 36am Do Not Disturb Divert Answer Voice Mail L339 Figure 2 1 Answering an Outside Call October 02 Comdial 15 Answering Calls e When you h
59. ker while you use the handset or headset the distant party can hear only the conversation transmitted through the handset or headset microphone Headset allows you to use the Headset Meet Me provides the capability for you to page with the instruction to meet you on line Message Wait allows you to be notified that there is a message waiting Page Zone provides one button access to paging Park Orbit parks calls in preselected park orbit Pick Up Direct allows you to pick up a call ringing elsewhere in your system Pick Up Group allows you to pick up a call ringing in your group Privacy Release allows other telephones which share a line appearance for current call to join Response Messaging allows you to send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD telephone Saved Number Redial redials the last number saved Service Observe allows you to monitor a conversation or activity at another telephone in an undetected manner October 02 Comdial 77 Programming e Tracker Paging System Tracker Access allows you to enter tracker pager numbers pickup a tracker page and either enable and or disable a pager number e Voice Announce Block blocks voice announcements e Volume Save allows the preset volume level to be saved 78 Comdial October 02 iPrimo Speakerphone Station User s Guide 6 4 1 PROGRAMMING FEATURE ACCESS BUTTON
60. ll with outside lines and internal telephones you must call the outside lines first e To set up a conference call that includes any combination of outside lines and intercom parties 1 Make the first call 2 Select Conference using the interactive button The call is automatically placed on hold Wednesday 19 11 36 am Hold Conference Transfer Auto Redial Record 2441234 More AD AO OAJ Figure 4 1 Establishing a Conference 3 Select next line and make the next call 4 Select Conference to establish the conference 5 Press the TRNS CONF button to add more parties 44 2222 Comdial October 02 iPrimo Speakerphone Station User s Guide e To continue conversation on remaining line after other outside lines have dropped out of conference 1 Press HOLD 2 Press the line button of the remaining party e To retrieve a line from hold and bring that party back into the conference 1 Press TRNS CONF 2 Press line button 3 Press TRNS CONF Wednesday 19 11 36 am J Doe J Smith Conference AD AO OAJ Figure 4 2 A Conference If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsupervised conference call e To drop out of a conference call you initiated involving outside lines creating an unsupervised conference Dial lines remain li
61. locked your SOHVA Note If the called station is currently in speakerphone mode or if the SOHVA has been denied by system programming inter active button selection for SOHVA will not be available 42 Comdial October 02 iPrimo Speakerphone Station User s Guide 4 ADVANCED CALL HANDLING 4 1 Waiting for a Line Queuing If all the lines in a line group are busy you can place your tele phone in a queue to await an idle line e To Queue for a line group 1 Press INTERCOM 2 Dial the line group access code see Line Group Access code table on page 86 for your systems s codes 3 Hear busy tone 4 Dial 6 e If you have line appearance for a particular line and with to queue for it 1 Observe the busy status light LED 2 Press INTERCOM 3 Dial 6 4 Press the line button 5 When the line group is free your telephone sounds several short tone bursts When you hear this lift handset hear dial tone and place the call e To cancel line queuing or line group queuing 1 Press INTERCOM 2 Dial 6 October 02 Comdial 43 Advanced Call Handling 4 2 Conferencing When your telephone is joined together with several other tele phones on the same call the effect is called conferencing You can make conference calls that involve up to five parties includ ing you as the originating party in any combination of outside lines and intercom parties Note When setting up a conference ca
62. mming option allows users to enter an in progress call in an unannounced muted mode to monitor the call Speed Dialing Autodialing using the keypad buttons Speed dialing can be sta tion calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the sys tem Station A single system telephone with an individual identity and feature set assigned by the programmer Station Message Detail Accounting SMDA Station message detail accounting provides a record of the incom ing and outgoing calls handled by the system on selected lines This record provides information for accounting and traffic anal ysis studies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the vari ous system alarms and the stations with which those alarms are associated October 02 Comdial 127 System Speed Dial System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system The installer or the attendant is responsible for storing the system speed dial numbers I TAP Flash Recall Depending on your system s programming this button gives you a fresh dial tone or activates a hookflash Toll Restriction Class of service feature by which
63. mo Speakerphone Station User s Guide INCOMING o SOHVA Pw oss i nig SOHVA RESPONSES SOHVA Delivering Station Station NS A Select and Hold REPLY IDAS he Speaking Select MSG And NONVERBAL Choose Message A To Deliver Select BLOCK BLOCK To Disconnect Figure 2 9 SOHVA Responses 2 7 Caller ID Automatic Number Identification When installed by system programming the Caller ID feature allows you to view incoming call numbers before you answer them Incoming call numbers flash in the left half of the LCD If the name of the calling party is available it will display in the second half on the right side of the LCD If you answer the call the number appears steady in the left half of the LCD October 02 Comdial 29 Answering Calls The system also stores numbers that ring on your line but receive no answer The system indicates that it has stored ring no answer numbers by causing the programmed Caller ID CID light on your telephone to flash Pressing the CID button allows you to view the stored numbers one at a time Pressing the programmed SAVED NUMBER REDIAL button causes the system to dial the displayed number If the call has been returned by someone else selecting the T key reveals who returned the call Everyone sharing your line can scroll through the stored numbers and choose which calls to return e To scroll through ring no answer numbers stored on your system CID light is
64. n that occupies a busy line 1 Press the DSS BLF button for busy line 2 Read your display for intercom number of station that is busy on line e To identify the line that a busy station occupies 1 Press the DSS BLF button for busy station 2 Read your display for the busy station s line number 7 11 Paging Your system provides an all call or a zone page feature that you access by dialing special codes This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit e To send a paging announcement 1 Lift the handset 2 Press INTERCOM 3 Dial 70 through 77 for zones 1 8 Note Zone I code 70 provides an all call function in the default mode 4 Make the announcement 5 Remain on the line if awaiting a reply known as a Meet Me page or hang up the handset October 02 Comdial 103 Other Advanced Features At times other telephone users may page you with instructions to meet them on line This is known as a Meet Me page You can go to the nearest telephone dial a code and be in contact with the paging party e To reply to a Meet Me page 1 Lift the handset of the nearest telephone 2 Press INTERCOM 3 Dial 78 4 Meet paging party on line 104 Comdial October 02 iPrimo Speakerphone Station User s Guide 7 12 Viewing The Call Log The Call Log feature allows you to view the last 10 outgoing calls made from your station If you hav
65. ne Note Unscreened transfers ring at the busy telephones and wait to be answered e If an unscreened transfer call is not answered and recalls to your telephone you can take one of the following steps 1 Press HOLD or select Hold to place the call on hold at your telephone 2 Select Answer to return to the call 3 Select SEND to retry the transfer Wednesday 19 11 36 am RCL L123 J Doe Ext 321 October 02 Comdial 57 Advanced Call Handling 4 6 Other Call Transferring Options 4 6 1 HOT TRANSFER A hot transfer is a type of screened transfer This feature is useful for transferring calls to people who need to work in a hands free mode Once you announce the call and the system completes the transfer the person receiving the transfer can simply begin speak ing toward his or her speakerphone to answer the call e To make a hot transfer to another telephone in the system l 2 Answer the call Press TRNS CONF or select Transfer the system automati cally places the call on hold Dial the extension number of the telephone to receive the transfer or press DSS BLF button for that extension Announce the call Press TRNS CONF or select transfer Press SPEAKER to disconnect if in speakerphone mode or hang up The person receiving the transfer then has the call 4 6 2 QUICK TRANSFER 58 When the installer programs the quick transfer method on your telephone you can deliver an automatic tr
66. ne A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one sta tion to access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone or station has buttons that can be user pro grammed for autodialing numbers or feature codes or other spe cial purpose dialing requirements Pulse Tone Switching Changing from pulse rotary dial signals to tone DTMF signals Q Queue Method by which a station user waits for an available line by dial ing a code and waiting for the system to call back R Response Messaging Responding non verbally to a calling station by pressing a pro grammed button that sends a message to the calling station s dis play Ringing Line Preference An automatic connection to any outside line ringing at the station when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones 126 Comdial October 02 iPrimo Speakerphone Station User s Guide S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to another Service Observing Class of service progra
67. ng Comdial Across Node QSIG Network Station Terminating Across Node Network Hunt List Terminating None Local Node Station 140 Comdial October 02 iPrimo Speakerphone Station User s Guide Type Feature aeons remote Feature Program Name CATE INGEST Parameters Feature Terminate Support Both Incoming Both Comdial Across Call Network Routing Intercom Local Node Numbering Intercom Originating None Across Node Speed Dial Network Station Last Number Dialed LCD Both None Local Station Node Contrast Only Station LCD Both None Local Node Messaging Line Group Both None Local or Node Network Channels Line Both Comdial Local Node Monitoring Line Names Both Comdial Across Node QSIG Network Lock Both None Local Node Station Location Both None Local Node Codes October 02 Comdial 141 Type Feature AMOT S emote Feature Program Name CATS INGEST Parameters Feature Terminate Support Both Mark Both None Local Node Station Message Both Comdial Local Node Deposit Station Message Terminating Comdial Across Node Waiting Network Station Music Both None Local Background Music On Both None Local Hold Mute Both None Across Node Network Station Operator Both Comdial Across Hub Network Network Operator Both Comdial Local Node Node Personal Terminating None Local Station Node Ring Tone Only Station Prime Line Originating None
68. ng constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone Rooms with hard flat surfaces that reflect sound may affect the sound activated switches If you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches October 02 Comdial 133 In some situations such as when either you or the distant party is in a noisy environment you may have to lift your handset to ensure a clear conversation When using your speakerphone the microphone and loudspeaker are farther away from you than when you use a handset Both the signal from the loudspeaker and the signal to the microphone must be strengthened 134 Comdial October 02 iPrimo Speakerphone Station User s Guide APPENDIX E FEATURE NETWORKING SUPPORT The system that your IP speakerphone works into can be either a local stand alone system or part of a system to system network System to system networking connects several systems together in an arrangement that allows unified communications throughout the network Depending upon the networked system to which
69. ng a Personal Ringing Tone ccccceceeeeeeeeeeeees 5 LO Setting Volume Leye lS esaii aE 6 1 7 Answering and Making Calls cc ceeccescseesseeeeeeeeeeeeeees 7 1 8 Understanding the Basic Functions cccccccceeeeeeeeees 8 1 9 Your Speakerphone s ButtOns cccccccccessssseeeeeeeeeeeeees 9 1 10 Your Speakerphone s Display Lights eee 12 1 11 Understanding The Large Screen Display 14 Zc ANSWERING CALLS oisg enren 15 2A Answered Outside Calls arroen a eeaiestnaoess 15 2 1 1 Using Call Handling Buttons eee eeeceeeeeeeees 16 2 2 Answering Intercom Calls ccccccccccceeececceeeeeeeeeeeeaeees 17 2 3 Answering Night Transferred Calls 18 2 4 TAO LAU CANS se ass etn scuba provincia thn ileann cen tnededaens 18 241 Handling Hold Recalls 24cccecisaetcrse iierducsaetuterds 20 242 Usine Directed Call Hold sivsiivacccssdvcedsvaideeterdareaueoncs 21 243 Specihe Held Calls cds donc sscedscsedccavehoducdsavescsaacvousecs 22 2S Call PICK sorne A 23 Z OUP AU PICKUP serere T E 23 Jun 02 Comdial V Contents 2 92 Directed all Pick Pee e 23 2 5 3 Pickup For Monitored Stations ccccccccsseeeeees 24 2 5 4 Servicing a Monitored Station 00000ssssssssssssssseeee 25 2 6 Receiving SOHVA Announcements eeeeeeeeeeeeeeeerrereeen 26 2 6 1 Handling an Incoming SOHVA cceeeeeeeeeees 26 2 6 2 Voice Announce Blocking n
70. nounce Block Comdial Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party Inhibits your station from receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the function 117 118 This page intentionally left blank Comdial October 02 iPrimo Speakerphone Station User s Guide APPENDIX C GLOSSARY A Account Code A group of numbers up to 16 digits in length entered by station users during incoming or outgoing calls the system uses account codes to identify the calls by category or special grouping for call accounting purposes All Call Paging Paging through the intercoms of all stations in the system Assist Button A button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minutes October 02 Comdial 119
71. o re park a park recall and restart the park timer 1 Answer Retrieve the call 2 Select Park the system places the call back in its original park orbit where it remains until it is answered or recalls again 4 5 Call Transferring 4 5 1 SCREENED CALL TRANSFERS You can answer a call at your LCD speakerphone and transfer it to another telephone If you first identify the caller to the party receiving the transfer giving that user the opportunity to prepare for the call you have made a screened transfer 54 Comdial October 02 iPrimo Speakerphone Station User s Guide e To screen and transfer a call to another telephone in the system 1 Answer the call 2 Press the TRNS CONF button or select Transfer call is auto matically placed on hold 3 Dial the extension number of the telephone to receive the transfer or press the DSS BLF button for that extension 4 Announce the call when the intercom party answers 5 Press SPEAKER to disconnect if in speakerphone mode or hang up Wednesday 19 11 52 am Hold Group Listen Transfer Record Conference J Doe Ext 1234 AD AOD OAJ The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the transfer over the speaker the intercom party s telephone will ring with the transferred call after you hang up October 02 Comdial 55 Advanced Call Handling e If the intercom party is busy take one
72. o speed dial a personal speed dial number While on hook dial the speed dial number on the dial pad 0 to 9 e To speed dial a system speed dial number While on hook dial and the system speed dial number Note If you are already on a line you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad Also if a speed dials preselected line is in use the speed dial will not engage Note Due to programming action the available system speed dial codes on some systems can be either 100 599 000 999 or 0000 1999 3 4 Redialing For instruction on using your system s Automatic Redial feature see page 89 in the Other Advanced Features chapter 3 4 1 REDIAL LAST DIALED NUMBER e To redial the last dialed number 1 Press SPEAKER or hang up the handset to disconnect the current ringing or busy tone 2 DIAL 3 Listen for ringing or busy tone over the telephone speaker October 02 Comdial 35 Making Calls 3 4 2 REDIAL PROGRAMMING STORING NUMBERS e To permanently store a number you ve just dialed choose one of these methods 1 While the number is still ringing select MORE then select SAVE 2 Press an unused programmable button location Wednesday 19 11 36am Call Timer Call Cost Group Listen Save e To store a number while you are on a call if available 1 Press the programmed SAVE NUMBER REDIAL button twice the
73. old etc on the speaker phone while in full duplex mode causes the system to perform the speech training test again For example if you press MUTE while in full duplex mode when you release the call from mute the system will perform the entire speech train ing test To maximize the usefulness of your full duplex speakerphone take note of these following observations about full duplex speakerphone operation e The full duplex operating mode requires a small amount of time to adapt to changes in echo therefore you should avoid making any movements in the vicinity about a one foot radius of the speakerphone e There are certain echo limits beyond which the speakerphone cannot effect canceling These limits are as follows room echoes beyond 39 milliseconds standard configuration and line echoes beyond 24 milliseconds standard configuration e The speakerphone may automatically reduce the volume in each direction when both you and the distant party talk at the same time double talk This volume reduction is necessary to control the echoes at high volume levels It is possible for surrounding conversations and other sounds to trigger double talk even when you are not speaking This condition may lower the loudspeaker volume at your speakerphone e You must adjust the loudness of your voice to match that of the distant party s voice This action is necessary to cause full duplex operation to take place Su
74. olume is too high or the microphone is too close to a loudspeaker The 8900 IP speakerphone can function in a full duplex or half duplex mode Full Duplex Speakerphone Guidelines The 8900 IP speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speak erphone call to speak simultaneously half duplex speakerphones carry only one person s voice at a time and will operate in either full duplex or half duplex mode depending on the current line condi tions For example satellite calls or calls with a delay involved may prevent the telephone from operating in full duplex mode To operate in full duplex mode the telephone must perform a speech training test at the beginning of each call To achieve optimum per formance from the full duplex speakerphone Comdial recommends that each user in turn speak about 10 consecutive words to allow the telephone to train itself Note that during the speech training test the speakerphone is operating in half duplex mode Depending on the telephone line conditions and the type of speaker phone at the other end it may not be possible to operate in full duplex mode If the speakerphone at the other end is a half duplex speaker phone and both parties are in speakerphone mode the half duplex speakerphone is the controlling factor preventing full duplex mode October 02 Comdial 131 Note Pressing any button mute h
75. on QSIG Network with limitations Day Night Both Comdial Local Node Class of Service Delay Hot Terminating None Local Node Line Station 138 Comdial October 02 iPrimo Speakerphone Station User s Guide Type Feature D wud Lsi te Feature Program Originate Network Name Parameters Feature Terminate Support Both Dist Ring Terminating None Local Node Station Dial by Originating None Local Node Name Station Directed Both None Local Node Station Station Hold Disable Local Node Station Station Disconnect Both None Across Notification Network DND Terminating Comdial Local Node inhibit QSIG override DNIS Both Comdial Local Node passed display across the phones Network but must be enabled per node DSS BLF Both Comdial Across Node Network Station with limitations DTMF Both None Across Signaling Network October 02 Comdial 139 Feature Name Enhanced Night Mode Enhanced Ringing Executive Override Extended DTMF Feature Numbering Group Listen Hands Free Hold Hunt Group can access Hunt group across Network but members must be local to each other Type Network Originate Terminate Both Terminating None Across Network Terminating None Across Network None Across Node Network Station Across Node Network Station Remote Network Support Feature Parameters Program Feature Terminating Terminati
76. on the speakerphone display are printed in upper case bold italic type for example SELECT OPTIONS Also to eliminate confusion the text of this guide instructs users to PRESS fixed buttons of the telephone and SELECT interactive buttons as in the examples above Instructions to DIAL refer to numbers or sym bols on the keypad System to System Network The system that your IP speakerphone works into can be either a local stand alone system or part of a system to system network System to system networking connects several systems together in an arrangement that allows unified communications throughout the network Depending upon the networked system to which your IP speakerphone contacts either the host system or one of the node systems feature set capability differs For a complete list of features and their properties see Appendix E Feature Networking Support Contact your installer to determine whether your system connection is to a hub or a node system October 02 Comdial ili This page intentionally left blank Comdial October 02 iPrimo Speakerphone Station User s Guide TABLE OF CONTENTS Le GETTING STARTED srroisninia ieee 1 1 1 Setting Up Your Speakerphone cccccceeeeeeeeeeeeeees 2 1 2 Positioning Your Speakerphone ccccscseeeeeeeeeeeeees 2 L3 Using Your Speakerphone rerien irna a EEO 4 LA Setin Display Contras tocrran iTe A EE 4 1 5 Setti
77. or outside dial tone 4 Dial the desired number 5 Lift the handset to talk 86 Comdial October 02 iPrimo Speakerphone Station User s Guide 7 3 Do Not Disturb Condition This feature keeps calls from ringing at your IP speakerphone and makes your station appear to be busy to intercom calls As a reminder a station that is set in Do Not Disturb mode will display this infor mation on the display e To enable DND proceed as follows 1 Select OPTIONS 2 Select Programming Background Music 1 Voice Announce Block OFF Do Not Disturb ON Contrast Level 6 EXiT PREV NEXT AD CAJ OAJ Figure 7 2 Setting Do Not Disturb 3 Select Do Not Disturb 4 Select Do Not Disturb interact button to toggle between ON and OFF 5 Select EXIT e To disable the DND condition Repeat the above procedure but select OFF instead of ON at step 4 October 02 Comdial 87 Other Advanced Features 88 e To set a Do Not Disturb condition at your telephone when a call rings at your station 1 Hear ringing and notice incoming call information in display Select OPTIONS Select Programming Select Do Not Disturb Select the Do Not Disturb interact button Ringing will stop caller will hear the do not disturb tone and your tele phone will remain in DND until you disable the feature described above 6 SELECT EXIT Mm BB Ww N Comdial October 02 iPrimo Speakerphone Station User s Guide 7
78. or select an interactive button corresponding to the letters in the name you want to locate for example dial ABC for Comdial There is no limit to the number of digits you can dial 4 The display shows the first existing name match to the dialed digits or shows a NO MATCH message if the system can not find a match Figure 7 9 Entering Search 5 Select NEXT to display the subsequent names in the index until you reach the name you need 6 Select interactive button corresponding to the name you want to call 1 2 3 QZ ABC DEF 4 5 6 GHI JKL MNO PRS TUV WXY Comdial October 02 iPrimo Speakerphone Station User s Guide 7 9 Volume Control 7 9 1 SETTING CURRENT VOLUME LEVEL The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker the handset the headset background music and the group listening mode Volume Buttons UP Down e There are four ringer loudness levels plus an off position Set these levels as follows While your telephone is on hook and idle press the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting Note If you set the ringer to the OFF position your telephone will sound a short ring burst once for each call you receive at your station while the ringer is off October 02 Com
79. ou are on a hands free call e Ends or cancels programming Tap Button TAP e Recalls dial tone or generates a hookflash e Retrieves held calls or last call placed on hold e Places flash while programming speed dial number Transfer Conference Button TRNS CONF e Transfers calls e Sets up conference calls 10 Comdial October 02 iPrimo Speakerphone Station User s Guide Volume Control VOLUME UP or VOLUME DOWN Regulates the volume of the ringer speaker handset headset background music and group listening mode LCD Graphic ay Display Interactive Buttons 1 5 Interactive Buttons 6 10 Handset Interactive Buttons 11 13 Telephone Speaker DSS BLF Buttons rIntercom Button Message Waiting Light Shift Button MTAP Button Transfer Conference Button Speaker Button Mute Button Hold Button Dialpad AAAHHH W Volume Up Volume Down NOTE These are default button locations Microphon e Open j ng Your system installer may have reprogrammed these buttons to better suit your application Figure 1 3 8900 IP Large Screen Display Speakerphone October 02 Comdial 11 Getting Started 1 10 Your Speakerphone s Display Lights The lights LEDs on your LCD speakerphone indicate the status of lines features and intercoms Busy Lamp Field BLF l
80. rd Personal EXIT PREV NEXT AD AO WH 6 The speakerphone will now display a list of features which you can scroll through by selecting NEXT 7 Select the feature you want to assign to the programmable button 8 Repeat the previous steps until all numbers are stored 9 Select EXIT 10 Press SPEAKER to end e To clear a feature button assignment Repeat the above procedure but select EXIT once you have selected the feature button As you program numbers fill in the identification strips on your tele phone as well as these tables 74 Comdial October 02 iPrimo Speakerphone Station User s Guide Speed Dial Numbers Features or DSS BLF Locations Programmable Buttons Personal Speed Dial Numbers Keypad Buttons October 02 Comdial 75 Programming 6 4 LCD Feature Buttons You can create feature access buttons to make operation easier To do this use the interactive buttons to select the feature you want to store and then store it on a programmable button see the instructions on page 79 76 Account Code allows you to enter an account code for call record purposes Auto Redial allows you to redial the last dialed number Authorization Entry Code allows you the mobility to use your class of service features prime line assignments and exception numbers on any telephone in the system Background Music MUSIC allows you to enable or disable background music also allows yo
81. s snap into place October 02 Comdial 3 Getting Started Also remember as with any piece of electronic equipment your tele phone may be damaged by contact with liquids Please try to place the telephone in an area that is free from the danger of spills 1 3 Using Your Speakerphone e To manually place a call using your speakerphone 1 Press Intercom or Line button 2 Dial the number 3 When party answers speak toward the telephone e To automatically dial a number using your speakerphone Press the pre programmed speed dial or DSS BLF button and speak toward the telephone when your party answers e To answer a call with your speakerphone 1 Press the ntercom or line button with flashing red or orange light 2 Speak toward the telephone to answer the call 3 Press the Speaker button to end NOTE For more tips and information on speakerphone oper ation including the use of a Full Duplex Speakerphone see Appendix D Speakerphone Characteristic on page 131 1 4 Setting Display Contrast You can darken or lighten the contrast of the display for best viewing e To adjust the display contrast 1 Select Options 2 Select Programming 3 Select Contrast Level 4 Comdial October 02 iPrimo Speakerphone Station User s Guide 4 Select the Contrast Level interactive button to the right of the LCD on the same row as the words Contrast Level once for each change of darkness you desire
82. saging 1 Select Message 2 Select one of the messages appearing in your LCD by select ing the corresponding interactive button Message appears in the display of the telephone making the SOHVA 3 Continue your current call with distant party SOHVA caller is automatically disconnected from your telephone Wednesday 19 11 26am J Doe Ext 321 Calling HV HLO TKMSG CLEK AD AO ONJ e To respond to a SOHVA by blocking see Voice Announce Blocking for more information Select BLOCK when you hear the SOHVA tone SOHVA call is disconnected Note A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA October 02 Comdial 27 Answering Calls 2 6 2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available you can prevent voice announcements from sounding over your tele Background Music OFF Yoice Announce Block OFF Do Not Disburb OFF phone speaker if you wish This a ee F feature also blocks Subdued Off Hook Voice Announce EXIT PREV EXIT ments SOHVA and will refuse any attempted SOHVAs AIA WI Figure 2 8 Selecting Voice Announce Block e To block unblock all voice announced calls Select OPTIONS Select Programming Select Voice Announce Block Select ON interactive button to block or OFF to unblock Select EXIT to end a BB Ww N e 28 Comdial October 02 iPri
83. sections are titled as follows e Setting Up Your Speakerphone e Understanding the Basic Functions e Your Speakerphone s Buttons e Your Speakerphone s Display Lights October 02 Comdial 1 Getting Started 1 1 Setting Up Your Speakerphone When your new speakerphone arrives you or the system installer must unpack it and make the necessary connections Comdial publi cation IMI81 082 Installing the IP Speakerphone discusses the tech nical installation requirements PC Throughput Jack MDX Connection System Connection Jack Connect to PC s MDI Connection network jack Connect to IP network IP Speakerphone Pedestal Power Connection Jack Connect wall transformer here Figure 1 1 IP Speakerphone Pedestal The following paragraphs in this chapter of the user guide describe a few initial adjustments that once the station is properly installed you can make to allow you to quickly begin making and answering calls with some of the more basic features 1 2 Positioning Your Speakerphone You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features When using your speakerphone the microphone and loudspeaker are farther from you than when you use a handset Some positioning tips to consider include For the microphone to best detect your voice speak within three feet of it and face the speakerphone 2 Com
84. side Dialing Display 3 Dial the number 4 Lift the handset if privacy is desired October 02 Comdial 31 Making Calls If your station has an assigned prime line you will not have to select a line before dialing outside your system e To dial an outside number using your prime line 1 Press SPEAKER or lift the handset if privacy is desired Out side line is automatically selected 2 Listen for dial tone LCD displays Dial Number 3 Dial number 32 Comdial October 02 iPrimo Speakerphone Station User s Guide 3 2 Making Intercom Calls There are two methods for making an intercom call One causes the called telephone to ring tone first The other causes your voice to sound out at the called telephone voice first Your installer can set the system to deliver either tone first or voice first calling Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again e To manually cause the other telephone to ring tone calling 1 Press INTERCOM or select Dial by Name 2 Dial the extension number called telephone will ring Wednesday 19 Dial by Name Voice Mail Dial Extension or Cade Ext KXKK PAAA d Smith AD AOD WH Figure 3 2 Intercom Call Screen e To tone call automatically Press DSS
85. srewecgacrere nina 28 2 7 Caller ID Automatic Number Identification 29 Ds MEATCING CALLS cecsscsccciceaceetiucesdeeetstcaiettvecds vetvscciseateacesiee 31 5 1 Making Outside Calls sannri E O 31 32 Making Intercom Calls ceinion ia aG 33 30 Au tomatie Dialing esiin e n 34 P E a A AE E O AE NAE E T A 35 3 4 1 Redial Last Dialed Numbet cc cceeccccccceeeeeees 35 3 4 2 Redial Programming Storing Numbers 36 3 5 Camping On Busy Station Automatic Callback a7 3 6 Advanced Camping On Options cccccceeeeceeeeeeeeeees 39 3 6 1 Idle Station Automatic Callback eee 39 3 6 2 Busy Station Wait For An Answer Call Waiting 40 3 7 Sending Subdued Off Hook Voice Announcements 42 4 ADVANCED CALL HANDLING ze eecssesessneees 43 4 1 Waiting for a Line QUCUING ccccccccccceeeeeeeeeeeeeeees 43 AD COMICTCNCING sedate sta tebadcelis Bavnete austen toute edu dae tee 44 AS Call Forwardness e A dekexsdausto 46 ADA Forwarding a allssecrenineini ier 46 yi Comdial Jun 02 iPrimo Speakerphone Station User s Guide 4 3 2 Diverting All Calls to Another Station 48 4 3 3 Call Forward Outside System CFOS 0 49 BO CaN ay AD Oi See sie ied a ctaed cath eki ae 53 BAAN Parke AC alkon 53 4 4 2 Handling Park Recalls acccireccscccseeiascesngs caves aedasselecveee 53 Ba UG AUT PATS WSU TIN es oa tote a esas De onedahiece
86. stained double talk or excessive echo may cause the speakerphone to drop back into half duplex operation This happens because the speakerphone s echo cancel circuits cannot adapt during the double talk situation 132 Comdial October 02 iPrimo Speakerphone Station User s Guide If both you and the distant party are using full duplex speakerphones the sensitivity to both echo path changes and volume reduction during double talk is doubled from the sensitivity when just one full duplex speakerphone is involved Half Duplex Speakerphone Guidelines The speakerphone user guidelines in this section do not apply when your speakerphone is operating in full duplex mode However they are applicable when operating in half duplex mode or in speech training mode Background noise may prevent the sound activated switches from operating properly Avoid placing the speakerphone where it will detect sounds from typewriters keyboards printers paging systems and other equipment Speak slightly louder than normal and in a clear voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switchi
87. station 1 Press INTERCOM 2 Dial 90 3 Dial the extension number of the station where the call is currently on hold 4 Press TAP to answer call October 02 Comdial 21 Answering Calls 2 4 3 SELECTING SPECIFIC HELD CALLS Often you will have more than one call on hold at your station You know you can retrieve the last call placed on hold simply by pressing TAP however if you do not have line appearance for a line on which another call is holding the system provides a way for you to access that call before servicing the last call you placed on hold e To scan your held calls and retrieve a specific one 1 Repeatedly press HOLD to scan held call list 2 Press TAP to retrieve call Wednesday 19 11 26am Calls on Hold L339 Figure 2 6 Scan Calls on Hold 22 Comdial October 02 iPrimo Speakerphone Station User s Guide 2 5 Call Pickup The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations 2 5 1 GROUP CALL PICKUP The installer often arranges several telephones together in a user group If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group e To answer a call that is ringing within your group 1 Press INTERCOM 2 DIAL 4 3 Speak toward the telephone or lift the handset if privacy is desired 2 5 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any
88. t line groups which users must dial a certain code to access Line Queuing When several telephones share a line and that line is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring 124 Comdial October 02 iPrimo Speakerphone Station User s Guide M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a tele phone that gives information on your status Mute A fixed feature button that keeps a distant party from hearing your conversation This button also lets you adjust the telephone display contrast from light to dark N Night Transfer Transferring incoming calls to a particular station s for off hour answering O Operator Station Also known as the attendant station this system station is pro grammed to ring when users dial the operator usually considered the central message desk of the system although multiple atten dant stations are possible P Paging This feature allows station users to dial up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones if any a station can page over October 02 Comdial 125 Prime Li
89. telephone in the system if you know the ringing telephone s extension number e To answer a call that is ringing at any telephone in the system 1 Press INTERCOM 2 Dial 4 3 Dial the extension number of the ringing telephone 4 Speak toward the telephone or lift the handset if privacy is desired October 02 Comdial 23 Answering Calls 2 5 3 PICKUP FOR MONITORED STATIONS Your telephone may have the personal intercom number of another telephone appearing at a programmable button location You can use the light associated with this button to monitor the status of that tele phone and you can press the button to make a call to that telephone if you wish The associated light is known as the Busy Lamp Field BLF light and the button is known as the Direct Station Select DSS button If the installer arranged for your telephone to have the station monitoring feature the BLF light shows activity status at the monitored telephone e To monitor another telephone Observe the BLF light indications next to the Direct Station Select DSS BLF button e Off Station is idle e Flashing if enabled Station has an incoming call e On Station is busy Note If you do not have the station monitoring feature the BLF light shows just the following information Off idle On busy 24 Comdial October 02 iPrimo Speakerphone Station User s Guide 2 5 4 SERVICING A MONITORED STATION e To call an i
90. tercom Button 9 Intercom Calls Answering 17 L LCD 124 description 8 Feature Buttons 76 Message Delivery 59 Message List 62 setting display contrast 4 Line Groups 86 Making Calls Intercom 33 Outside Calls 31 Meet Me 77 Message Wait 77 Message Waiting Light 63 Message Waiting Light 8 Microphone Opening 8 Monitored Stations 24 MUTE Button 13 Mute Button 9 Index 2 N Networking Support 135 Night Calls Answering 18 Night Transfer 125 P Page Zone 77 Paging 103 Park Orbit 77 Pedestal Adjusting 3 Privacy Release 77 R Redial Last dialed number 35 Redialing 35 Reminder Alert 80 Ring Tone setting 5 Ringing Line Preference 126 S Saved Number Redial 77 Service Observe 77 Shift Button 10 SOHVA 26 42 127 Speaker 8 Speaker Button 10 Speakerphone buttons 9 Display Lights 12 Lamp status 12 Muting 101 placing acall 4 Speed Dial Programming 69 storing numbers 36 Comdial Jun 02 iPrimo Speakerphone Station User s Guide System Speed Dial 128 T TAP 128 Tap Button 10 Tracker Paging System 78 Transfer Conference Button 10 V Voice Announce Blocking 28 Voice Announce Block 78 Volume Control 11 99 Volume Level setting 5 Volume Save 78 W Wireless Paging 91 Jun 02 Comdial Index 3 Index 4 Comdial Jun 02 GCA70 377 03 Printed in U S A September 02 COMDIAL
91. through calls placed on hold when hold light is flashing Interactive Buttons located below alphanumeric display e Provide quick and easy access to system features e Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable Intercom Button INTERCOM e Selects an intercom line e Allows you to initiate many of the telephone s features Mute Button MUTE e Keeps the person on the line from hearing your conversation e Allows reply to a Subdued Off Hook Voice Announcement SOHVA Direct Station Select Busy Lamp Field DSS BLF Programmable Buttons e Allow you to store numbers for automatic dialing functions e Allow you to store telephone extension numbers for Direct Station Selection DSS e May be programmed as a feature button e May be designated a line button by your system installer October 02 Comdial 9 Getting Started Shift Button SHIFT Allows you to enter a second tier for storing and or automatically dialing speed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier Speaker Button SPEAKER e Turns your speaker on or off e Disconnects a call when y
92. ting Comdial Local Node Station 144 Comdial October 02 iPrimo Speakerphone Station User s Guide Type Feature aeons remote Feature Program Name Goiene INCITS Parameters Feature Terminate Support Local Node Station Both SOHVA Originating Service Observe Dial Originating None Across Node Network Station System Both None Across Node Speed Dial Network Station Both Comdial Across Monitoring Network DSS BLF with Hub only limitations Station Both None Across Node Names Network Station Station Originating Comdial Across Node State Query Network Station Subdue Terminating Comdial Local Node Ringing Station System Both None Local Manager Prog System Both None Local Node Parameters TAFAS Both None Local Node line answer Station from any station October 02 Comdial 145 Type Feature NEL OLS ETL Feature Program Originate Network Name Parameters Feature Terminate Support Both Toll Both None Across Node COS Restriction Network Transfer to Both Comdial Across Node Voice Mail Network Station Trunk to Both Comdial Across Trunk Network Transfer Voice Terminating Comdial Across Node Announce Network Station Block Serial WP Across Hub and Integration Network VM VVP Across Hub and Network 146 Comdal October 02 iPrimo Speakerphone Station User s Guide A Account Code 76 119 Account Codes 96 entering for in
93. tton System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations E E amp M Tie Lines In telephony a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes Exclusive Hold Only the telephone placing the call on hold can retrieve it Executive Override Breaking into a conversation at a busy called telephone This intrusion is announced by several quick tone bursts over the con versation H Hands Free Answer Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call October 02 Comdial 123 I Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system K Keypad Buttons 0 through 9 and used for dialing L Last Number Redialing Automatically dialing the last number dialed LCD Liquid crystal display the alphanumeric display of several Com dial Digital Telephone models Line Groups Programmers assemble and program outside lines into distinc
94. u to choose from two pre programmed music sources Call Forward All allows you to forward all of your calls to another telephone Call Forward Outside System CFOS allows you to forward incoming or transferred calls to telephone numbers outside the system Call Forward Personal allows you to forward all of your prime line calls to another telephone Call Forward Ring No Answer All Call Forward RNA All allows you to forward all calls that ring at your station but receive no answer after a pre programmed number of rings Call Forward Ring No Answer Personal Call Forward RNA Personal allows you to forward all prime line calls that ring at your station but receive no answer after a pre programmed number of rings Camp On With Automatic Call Back CAMP allows you to camp on to a station The system calls you back as soon as the called station becomes idle or occupied Comdial October 02 iPrimo Speakerphone Station User s Guide Camp On Call Waiting CAMP when calling a busy station this feature allows you to send a call waiting tone to the station and to wait on line for a reply Clear Feature CLEAR clears a currently active or engaged feature Do Not Disturb DND prevents other telephones from ringing your telephone Executive Override allows overriding a call or a Do Not Disturb condition at another telephone Group Listen allows others to hear a conversation over the telephone spea
95. wo ways depending upon system programming In a voice first setting a short tone 1s followed by the caller s voice heard on the speaker With a tone first setting the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer As with an outside call your screen displays the line number of the incoming call e g L123 and any caller ID information that the ringing line is programmed to receive e When you hear an intercom tone followed by a caller s voice Speak toward the telephone to answer or lift the handset if privacy is desired Wednesday 19 11 26am Do Not Disturb Divert Answer Yoite Massaging Messages J Doe Calling AD AD OAJ Figure 2 3 Intercom Call from J Doe October 02 Comdial 17 Answering Calls e When you hear intercom ringing two short bursts 1 Press INTERCOM or select Answer 2 Speak toward the telephone or lift the handset if privacy is desired 3 Select Do Not Disturb if you do not wish to answer the call at this time NOTE For more information on setting Do Not Disturb at your station see section titled Do Not Disturb Condition on page 87 2 3 Answering Night Transferred Calls The system attendant can transfer incoming calls to a particular station or stations for off hour ringing e If your telephone rings 1 Press the line button with the flashing light 2 Lift the handset to talk e When you hear lou
96. your IP speakerphone connects either the host system or one of the node systems feature set capability differs For a complete list of features and their properties see Appendix E Feature Networking Support Contact your installer to determine whether your system connection is to a hub or a node system The table below identifies the features to which Comdial provides remote networking support and identifies whether each feature is for a local stand alone system or for a system to system network Type Feature ING Hork Bomid Feature Program Originate Network Name Parameters Feature Terminate Support Both Abandoned Terminating Across Hold Network Release Account Both None Across Node COS Code Network falas eat Ne o Alternate erminating Comdial Local Node Attendant October 02 Comdial 135 Type Network Remote Feature tome Neironk Feature Program Terminate Support Both ANI Terminating Comdial Local Node passed QSIG display across the telephones network but must be enabled per node Name Parameters Feature ANI DNIS Originating Comdial Local Node passed QSIG display across the telephones network but must be enabled per node ANS Detect Originating Comdial Across Network ARS Both Comdial Across Node Network Attendant Both Comdial Local Node Programing Authorizati Originating None Local Node on Code Auto Hold Terminating None Across No
97. ystem immediately forwards ringing call to the station you previously designated Wednesday 19 11 36 am Do Not Disturb Divert Answer Voice Mail L339 AD AD WH Figure 4 6 Diverting Incoming Calls 4 3 3 CALL FORWARD OUTSIDE SYSTEM CFOS If enabled by your installer the Call Forward Outside System CFOS feature allows you to forward incoming or transferred line calls to telephone numbers outside the system e To activate CFOS with your LCD speakerphone 1 Select OPTIONS 2 Select Programming 3 Select NEXT October 02 Comdial 49 Advanced Call Handling 4 Select Call Forwarding Forward All Forward Personal Forward RNA All Forward RNA Personal CFOS EXIT PREV AD AD OAJ Figure 4 7 Selecting CFOS 5 Select CFOS 6 Select NEXT 7 Choose a type of CFOS by selecting the top right hand inter active button to scroll through the list of call types CFOS Type ARS 18042458028 EXIT PREV NEXT AD AD OAJ Figure 4 8 Choose CFOS Type e Select Line for prime line calls e Select Line Group for and dial access code for outside calls 50 Comdial October 02 iPrimo Speakerphone Station User s Guide e Select Prime Last Line for the last line used for prime calls e Select ARS for calls utilizing the least costly line group available to route a call e Select ARS programmed number for selecting a programmed button for ARS calls 8 Follow the instructions on the LCD display and th

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