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Polycom 72-1065-09 Cordless Telephone User Manual

1. Indicates an index into the list of other APs where n is equal to 1 2 or 3 e mmmm This hexadecimal number is the last 2 octets of this AP s MAC address e ch Channel number the AP is configured on e ss Signal strength for the AP in dBm e aid The Association ID for the currently associated AP e mnem A mnemonic that indicates why the handset didn t hand off to this other AP Unkn Reason unknown Weak Signal Strength too weak Rate One or more basic rates not supported PN 72 1065 09 J doc Page 32 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Pull AP can not handle bandwidth requirements AthT Authentication Timeout AscT Association Timeout AthF Authentication Failure AscF Association Failure SecT Security Handshake Timeout SecF Security Handshake Failure Cnfg AP not configured correctly for security QoS mode or infrastructure network Screen 4 Association count since power up AssocCount e Re association count since power up ReAssocCount e Association failures since power up AssocFailure e Re association failures since power up ReAssocFail AssocCount nononn ReAssocCount nnnnn AssocFailure nnnnn ReAssocFai nonnn Screen 5 e Security error count since power up Sec ErrCount e MAC sequence number of frame with la
2. Available at http www spectralink com resources interface_guides jsp Polycom WLAN Compatibility Table 1725 36040 001 Access Point Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point Available at http www spectralink com resources wifi_compatibility jsp Best Practices for Deploying Enterprise Grade Wi Fi Telephony white paper Available at http www spectralink com resources white_papers jsp Customer Support Hotline SpectraLink wants you to have a successful installation If you have questions please contact the Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time Icons and Conventions This manual uses the following icons and conventions Note these instructions carefully A Caution Follow these instructions carefully to avoid danger NORM This typeface indicates a key label or button on the NetLink Wireless Telephone handset PN 72 1065 09 J doc Page 5 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 2 2 1 2 2 NetLink Wireless Telephone Overview The NetLink e340 h340 and i640 Wireless Telephones are mobile handsets for workplace telephone systems The handset operates over an 802 11b wireless Ethernet LAN providing users a wireless voice over IP VoIP
3. MissedRecevCnt nnnnn MissedXmt Cnt nnnnn RxRetryCount nnnnn TxRetrycCount nnnnn PN 72 1065 09 J doc Page 31 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Screen 2 e Jitter average error or wobble in received packet timing in microseconds e lLastRate Last successful transmit data rate e GatewyType Gateway type Jitter nnnn n Last Rate nnnn n GatewyType mnemo Where e mnemo A mnemonic that indicates what type of gateway is being used e SawA2 All handsets are rate limited to 2Mb because a 500 series NetLink Wireless Telephone is on the network e 11Mb Gateway with SVP Server and no 500 series NetLink Wireless Telephones This system can run at the full 11Mb speed Screen 3 Screen 3 contains a list of the APs that are heard and the following parameters from each AP e Indicator as to whether this is the current AP or an index into the list of other APs heard e Last 2 octets of the MAC address of the AP e Channel number e Signal strength e Either the 802 11 Association ID from the current AP or a mnemonic for the reason code indicating why the handset didn t hand off to this other AP c mmmm c h ss aid 1 mmmm c h SS mnem 2 mmmm c h SS mnem 3 mmmm c h SS mnem Where e C Indicates the AP that the handset is currently using e n
4. Replace the Battery Pack with a new or with handset confirmed SpectraLink Battery pack Any non SpectraLink Battery Packs will not work Cant Renew DHCP y y DHCP server IP address Configuration problem Check the IP address Yyy YVY YYy YVy DHCP server is not responding to initial configuration in the DHCP server renewal attempt Charging The handset is charging in the Desktop No action needed Charger Charge Complete The handset is now fully charged No action needed Checking Code Handset is contacting the Download None this message should only last for Master to determine if it has a newer version of software that should be downloaded approximately one second If message remains displayed power off and contact customer support for a replacement handset Checking DHCP IP The handset is retrieving DHCP information from the DHCP server None This is informational only CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Try the download again it is possible the software was corrupted during download If the error repeats check that the download image on the TFTP server is not corrupted Code Mismatch The software loaded into the handset is incorrect for this model handset Verify the License Management value is correct Replace the software image on the TFTP server with software that is correct for the handset model DCA Timeout The handset
5. Gateway and SpectraLink Radio Protocol 4 ESSID components on a different subnet If configured on the DHCP server use option 3 for the Default Gateway and option 1 for the Subnet Mask Contact your network administrator for the proper settings for your network NetLink Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present Certain AP Ethernet switch combinations establish a layer 2 tunnel across subnets that enables the handsets to roam Without this capability any call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Ensure that all your access points are attached to the same subnet for proper operation The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of access points on the new subnet Please see Best Practices for Deploying Exnterprise Grade Wi Fi Telephony for detailed configuration information Subnets are not recommended in NetLink Telephony Gateway environments Syslog Server IP The IP address of the syslog server See section 6 Diagnostic Tools for more information Select the option that will enable the handset to acquire APs with the correct ESSID Extended Service Set ID aka SSID each time it is turned on Note about Automatic Learn options Broadcast ESSID must be enabled in the ac
6. call is answered the caller hangs up or the call transfers to voice mail If End Call is pressed the first call is terminated and the handset reverts to a full ring The active modes utilize the most bandwidth and battery power To conserve these resources return the handset to the standby mode when a call is completed by pressing the End Call key PN 72 1065 09 J doc Page 11 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 2 8 Handset Displays Status display Displays information from the PBX in two lines of text and displays available softkeys in the softkey display area The PBX text may be truncated as some PBXs send 24 characters and the handset display area is 16 characters LINE display Most but not all PBXs allow for more than one line appearance The line appearances are mapped to corresponding line icons across the top of the handset display MENU display Most but not all PBXs have expanded features that are programmed to the softkeys on the handset Pressing the MENU key from the active state displays the full list of features that have been programmed to the softkeys and their shortcut OAI features if assigned will also be displayed with their shortcuts If configured pressing MENU in an active state will display the diagnostic menus FCN display The FCN key is used to scroll through the so
7. configuration options for system group and user levels A configuration plan may be set up in the program and downloaded into a handset or a configured handset may be placed in the cradle and its configuration may be uploaded and edited or saved Please see your service representative or contact SpectraLink Customer Service for more information about this time saving device The Admin Menu The Admin menu contains configuration options that are stored locally on each handset Every handset is independent if the default settings are not desired the admin options must be set in each handset requiring different settings Opening the Admin menu 1 With the handset powered OFF simultaneously press and hold the Power On and Power Off keys 2 Release the Power On key wait for a single beep then release the Power Off key The first option on the Admin menu displays If an admin password has been set the display will require its entry before opening the Admin menu If no password is set the display will proceed directly into the Admin menu PN 72 1065 09 J doc Page 13 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Entering and editing Admin menu options An asterisk next to an option on the display indicates that the option is selected Use the Up Down and Select side buttons and the softkeys to navigate and
8. extension By seamlessly integrating with the NetLink Telephony Gateway and the site PBX handset users are provided with high quality mobile voice communications throughout the workplace The handset gives users the freedom to roam throughout the workplace while providing all the features and functionality of a desk phone The handsets reside on the wireless LAN with other wireless devices using direct sequence DS spread spectrum radio technology The handset radio transmits and receives packets at up to 11 Mb s All SpectraLink products use our LinkPlus digital integration technology to integrate with various digital switch platforms Using LinkPlus technology handsets emulate digital telephone sets to deliver advanced capabilities such as multiple line appearances and LCD display features See the LinkPlus Interface Guide for your PBX for information about mapping the PBX features to the handset SpectraLink Voice Priority SVP SVP is the SpectraLink quality of service QoS mechanism that is implemented in the handset and AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted efficiently and with minimum or no delay SVP is fully compatible with the IEEE 802 11b standards QoS and Security The NetLink SVP Server is an Ethernet LAN device that works with the AP to provide QoS on the wireless
9. has detected a fault from which it cannot recover possibly due to a failure to acquire any network Turn the handset off then on again If error persists contact SpectraLink Technical Support and report the error PN 72 1065 09 J doc Page 41 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol memory in the handset This operation will retry Message Description Action DHCP Error 1 5 DHCP Error 1 The handset cannot locate a DHCP server It will try every 4 seconds until a server is located DHCP Error 2 The handset has not received a response from the server for a request for an IP address It will retry until a server is found DHCP Error 3 The server refuses to lease the handset an IP address It will keep trying DHCP Error 4 The server offered the handset a lease that is too short The minimum lease time is 10 minutes but SpectraLink engineers recommend at least one hour minimum lease time The handset will stop trying Reconfigure the server and power cycle the handset DHCP Error 5 Failure during WEP Key rotation process proprietary feature DHCP Lease Exp y y DHCP server IP address The handset failed to renew its DHCP lease YYY YYY YYY VVY DHCP is not responding to renewal either because the DHCP server is not running attempts at least one renewal or because
10. has no effect on its operation but serves to easily identify it Other configuration problems like having incorrect menu items or inability to connect or access telephone system features affect the handset s functioning Configuration problems are generally corrected by changing the configuration at the NetLink Telephony Gateway the NetLink SVP Server or on the handset See the SpectraLink 8000 Telephony Gateway Administration Guide for SRP document for specific configuration steps There may also be incorrect programming of the PBX PN 72 1065 09 J doc Page 38 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 9 3 9 4 or access point See the appropriate LinkPlus Interface Guide or the Configuration Guide for the access point in use at the site Infrastructure Problems Calls ringing on the wrong handset or multiple handsets not working are likely to be caused by faulty installation The wires that connect the demarcation demarc block to the NetLink Telephony Gateway could be installed incorrectly Contact your wireless LAN and or PBX vendor for more information about troubleshooting infrastructure problems Dialtone Problems A dialtone problem exists if the handset has no dialtone or if the user is unable to hear the other party s voice hears echo or hears dead air Dialtone problems can be caused by a
11. inadequate Note any system difficulties and work with your wireless LAN and or LAN system administrator to determine the cause and possible remedy See section 9 Troubleshooting for clues to possible sources of difficulties If any adjustments are made to the system re test the device in the same vicinity to determine if the difficulty is resolved The SpectraLink field service engineer should not leave the site before performing installation verification These tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to a SpectraLink service engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all access points 7 1 Conducting a Site Survey Conduct a Site Survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuration 1 Referring to section 6 1 Run Site Survey put a handset into Site Survey in the Any ESSID mode Smry display Walk throughout the site checking for any expected APs or other ESSIDs 2 Then walk the site again in MyID ESSID mod
12. is used for usual telephony functions The Auxiliary Rings may be used to set different ringing patterns for OAI applications Telephone Ring Auxiliary Ring 1 Auxiliary Ring 2 Telephone Ring Telephone Ring allows the user to set a distinctive ring style volume and sequence Select from an audible ring or a vibrate only ring or a vibrate ring along with or followed by an audible ring Ring Cadence Ring Tone Ring Volume i640 Vibrate Cadence Ring Delay Ring Cadence The cadence is the rhythm of the ring It may be set to a pre programmed ring cadence or it may be set to obtain its cadence from the PBX The PBX option is designed to utilize any distinctive rings sent by the PBX while allowing the user to set unique rings for auxiliary applications Off PBX Continuous Short Pulse Long Pulse OK pre Up Off silen PN 72 1065 09 J doc Page 22 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PBX PBX determines ring cadence e g the PBX may send rings that differentiate between internal and external calls Continuous rings continually until answered Short Pulse rings in short bursts Long Pulse rings in long bursts Ring Tone Select from five available tones scroll to Tone 5 option The Play softkey allows the user to preview the tone before selecting If Ring Caden
13. key are available and may be used if supported by the access points in the facility Select either Passphrase and enter a passphrase between 8 and 63 characters in length or Direct Entry and enter the 256 bit key code WPA2 PSK The security features of WPA2 using PSK are available and may be used if supported by the access points in the facility Select either Passphrase and enter a passphrase between 8 and 63 characters in length or Direct Entry and enter the 256 bit key code Consult the Configuration Guide for the access points installed in your L facility for information on which of the WPA versions are recommended by SpectraLink engineering Configure the recommended version on the AP and select the corresponding option on the Admin menu Regulatory Domain The Regulatory Domain will default to North America on the handset display FCC requirements dictate that the menu for changing the domain be available by password which in our case is the LINE key To change the domain press LINE and then enter the digits that represent the site s domain Note that both digits must be entered 01 North America 02 Europe except Spain and France Japan channels 1 13 04 Spain 05 France As of this writing Spain and France are adopting the general European L Regulatory rules Check with your wireless LAN administrator or supplier for which domain to enter in these countries Transmit Power Default transmit power is Maximum It m
14. last three octets of the BSSID for a discovered AP e sn Signal strength in dbm e ch Channel e ben Beacon interval e eeeeeeeeeee ESSID Up to first 11 characters e DGHI Standards supported e rrrrrrrr Rates supported Basic rates will have a b following the rate e more rates are supported than those displayed e xxxx WMM or UPSD if those QoS methods are supported e mmm Security mode e G gggg Group key security e P pppp Pairwise key security e Any MyID Softkey to toggle between single ESSID and any ESSID modes e Detl Smry Softkey to toggle between the multiple AP display summary and the single AP display detail Numbers racing across the handset display indicate AP information is being obtained A Waiting message indicates the system is not configured properly and the handset cannot find any APs PN 72 1065 09 J doc Page 30 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 6 2 Solving coverage issues Coverage issues ate best resolved by adding and or relocating access points Overlap issues may be resolved by reassigning channels to the access points or by relocating the access points See section 9 1 Access Point Problems for more information Diagnostics Mode The Diagnostics Mode is used to evaluate the overall quality of the link between the hands
15. load the appropriate software into the handsets Most installations choose to take advantage of the TFTP server that accompanies the NetLink Telephony Gateway making a separate TFTP server unnecessary e Finally ensure that the Battery Pack on the handset is fully charged PN 72 1065 09 J doc Page 26 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 4 2 Configuration Process 1 4 Download the latest NetLink Wireless Telephone software from http www spectralink com softwareUpdates Place the latest version of the NetLink e340 h340 or 1640 Wireless Telephone SRP code on the TFTP server and ensure the TFTP server is started The four files that are needed must be named pd11spc bin pd11gl3 bin pd11spc3 bin phintl24 bin See SpectraLink 8000 Telephony Gateway Administration Guide for SRP to set the TFTP server information and or use the NetLink Telephony Gateway s built in TFTP server If statically assigning IP addresses ensure that the Phone IP Subnet Mask and Default Gateway information are accurate in the Admin menu If using a DHCP server ensure that the DHCP option is set See section 3 NetLink Wireless Telephone Configuration for detailed configuration instructions Ensure the handset has properly configured ESSID and Reg Domain Information within the Admin menu If you are accepting broadcast ES
16. number of different situations and should be investigated by following these steps 1 Power on the handset in an active service area If the handset does not get a dialtone in an active area continue with the steps below If the no dialtone problem is limited to a certain area see section 9 1 Access Point Problems Any initialization or error messages should turn off a few seconds after the handset is powered on 2 Swap the Battery Pack with a Battery Pack from a functional handset power the handset back on and check for dialtone If this corrects the problem charge the Battery Pack that was removed 3 Turn the handset off then on again and then test again for dialtone If OK place a call and determine voice quality 4 While maintaining an active call walk through several access point areas If fluctuation occurs see section 9 1 Access Point Problems 5 Check for alarms on the NetLink Telephony Gateway or the NetLink SVP Server via System Status If there are alarms see SpectraLink 8000 Telephony Gateway Administration Guide for SRP or SpectraLink 8000 SVP Server Administration Guide for SRP for information 6 Make sure the handset s gateway port is connected to a working phone line Check the line at the demarc block You may need to contact your vendor to perform this check 7 Check the cabling between the gateway and the demarc block and between the demarc block and the telephone system ports 8 Move the han
17. per section 8 Software Maintenance Bad Program File Handset software download files are incorrect or corrupted Download new software from the SpectraLink site per section 8 Software Maintenance PN 72 1065 09 J doc Page 40 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action battery icon Low battery In call the battery icon displays and a soft Battery Low beep will be heard when the user is on the beep audio handset and the battery charge is low User has 15 30 minutes of battery life left The Battery Pack can be changed while the Call is still in progress Do not press Power Off End Call Quickly remove the discharged battery and replace with a charged battery power on the handset and press Power On Start Call to resume the call in progress Not in call The battery icon displays whenever the Battery Pack charge is low The message Low Battery and a loud beep indicate a critically low battery charge when user is not on the handset The handset will not work until the Battery Pack is charged Battery Failure The Battery Pack is not functioning Replace the Battery Pack with a new or confirmed SpectraLink Battery pack Any non SpectraLink Battery Packs will not work Battery Failed Battery Pack is damaged or incompatible
18. properly functioning In range out of range Service will be disrupted if a user moves outside the area covered by the wireless LAN access points Service is restored if the user moves back within range If a call drops because a user moves out of range the handset will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular access point may be filled If this happens the user will hear three chirps from the handset The user can wait until another user terminates a call or move within range of another access point and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another access point Due to range limitations this may be the same as moving out of range Transmission obstructions Prior to system installation the best location for access points for optimum transmission coverage was determined However small pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area ot by adding access points Configuration Problems Certain problems are associated with improper configuration of either the NetLink Telephony Gateway NetLink Wireless Telephone or NetLink SVP Server For instance no extension displayed or wrong extension displayed on the handset
19. site Upgrading handsets After software updates are obtained from SpectraLink they must be transferred to the NetLink Telephony Gateway or other TFTP server See SpectraLink 8000 Telephony Gateway Administration Guide for SRP for an explanation of how to update the NetLink Wireless Telephone software in the NetLink Telephony Gateway so that it can then be downloaded into the handsets NetLink Wireless Telephones allow over the air transfer of software updates from the NetLink Telephony Gateway to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update Normal download messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal message progression is Message Description Checking Code Handset is contacting the TFTP server to determine if it has a newer version of software that should be downloaded Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory This message also displays a progress bar When the progress bar fills the display line the erase operation is complete Updating Code Handset is downloading new software into memory The number icons at the bottom of the display indicate which fi
20. 1 2 8 Handset Displays 12 3 NetLink Wireless Telephone Configuration 13 3 1 The Admin Menu 13 3 2 User defined Preferences 20 4 License Management 26 4 1 Requirements 26 4 2 Configuration Process 27 5 Testing a Handset 28 6 Diagnostic Tools 29 6 1 Run Site Survey 29 6 2 Diagnostics Mode 31 6 3 Syslog Mode 34 7 Certifying the Handsets 36 7 1 Conducting a Site Survey 36 8 Software Maintenance 37 9 Troubleshooting 38 9 1 Access Point Problems 38 9 2 Configuration Problems 38 9 3 Infrastructure Problems 39 9 4 Dialtone Problems 39 9 5 Handset Status Messages 40 PN 72 1065 09 J doc Page 4 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 1 1 1 1 2 1 3 1 4 About This Document This document explains how to configure and maintain the NetLink e340 h340 and 1640 Wireless Telephones handsets when used with the NetLink Telephony Gateway SpectraLink Corporation Model Numbers This document covers the following registered model numbers SNP2400 RNP2400 Related Documents SpectraLink 8000 Telephony Gateway Administration Guide for SRP 1725 36028 001 SpectraLink 8000 SVP Server Administration Guide for SRP 1725 36032 001 Available at http www spectralink com resources manual_netlink jsp LinkPlus Interface Guide 1725 361xx 001 where xx indicates a number corresponding to the type of PBX
21. Download updates to the NetLink SVP Server software if the NetLink SVP Server is installed per SpectraLink 8000 SVP Server Administration Guide for SRP Chapter 5 section on Software Updates Download updates to the NetLink Telephony Gateway software per SpectraLink 8000 Telephony Gateway Administration Guide for SRP chapter 18 Software Maintenance Configure your handset to ensure that it associates with the wireless LAN has the appropriate software and is registered to the appropriate NetLink Telephony Gateway IP multicast addresses are used by the NetLink 1640 Wireless Telephone This requires that multicasting be enabled on the subnet used for the NetLink Wireless Telephones SVP Server and Telephony Gateways Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains The wireless LAN can be placed on a separate VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments PN 72 1065 09 J doc Page 7 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 2 4 NetLink Wireless Telephone Specifications Line indicators Left Down arrow Earpiece haear S pasan Right Up arrow Signal strength Up Wr ek ed T Battery Select ____ Shortcut Menu amp Main display area __ Softkey Function dis
22. LAN Voice packets to and from the handsets are intercepted by the NetLink SVP Server and encapsulated for prioritization as they are routed to and from an IP telephony server or gateway See SpectraLink 8000 SVP Server Administration Guide for SRP for detailed information about this device NetLink Wireless Telephones support basic Wi Fi Multimedia XMM as part of the 802 11e protocol If the AP supports WMM the handset automatically discovers and uses it WMM does not replace the NetLink SVP Server as described in the following paragraph WMM settings must be configured on the NetLink Telephony Gateway and on the NetLink SVP Server When the system employs four or fewer NetLink Telephony Gateways and no NetLink SVP Server the NetLink Telephony Gateways provide SpectraLink Voice Priority SVP SVP is required for handling voice packets on an 802 11 WLAN In this configuration the handsets are limited to a maximum of 2 Mb s If the 11 Mb s transmission rate is desired a NetLink SVP Server must be added to the system Note that if any 2 Mb s NetLink handsets are in use PTB500 s the NetLink e340 h340 i1640 Wireless Telephones will automatically limit speed to 2 Mb s to maintain compatibility PN 72 1065 09 J doc Page 6 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol The NetLink e340 h340 i640 Wireless Telephones support W
23. Phintl phintl24 bin Extension Displays the extension currently assigned to the handset This number is for display purposes only entering it does not assign the extension in the host telephone system Push to talk The NetLink i640 Wireless Telephone incorporates push to talk functionality PTT may be allowed or disallowed in the Admin menu If allowed the user may enable or disable locally and may set the channel tone volume and audio volume The menu for push to talk does not appear if PTT is disallowed on the Admin menu or if no channel is enabled on the Admin menu Channel Enable Disable Audio Volume Tone V olume PN 72 1065 09 J doc Page 24 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Channel The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad If PTT has been enabled in this handset the default channel is the lowest allowed channel as set in the Admin menu Current Channel X 12345678 New Channel Enable Disable The user may enable or disable PTT on this handset PTT is disabled by default PTT Enabled PTT Disabled If PTT is allowed in the Admin menu and enabled by the user Battery L Pack life when the handset is in standby mode is decreased to about 30 hours Audio Volume
24. SIDs at your access points the handset will automatically learn the ESSID information when powering on See section 3 NetLink Wireless Telephone Configuration for detailed configuration instructions Using the Admin menu on the handset ensure the License Option menu option is set to 007 This ensures the handset will check for the proper SRP files each time it powers on Ensure security settings are properly programmed See section 3 NetLink Wireless Telephone Configuration for detailed configuration instructions Exit the Admin menu The SRP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware For future software upgrades simply update the files that are stored on the TFTP server Each time the handset is powered up it will check with the TFTP server to ensure it has the proper software version PN 72 1065 09 J doc Page 27 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 5 Testing a Handset Verify proper registration and operation of each handset by performing the following tests on the handset in an active wireless area 1 Power on the handset by pressing Power On You will see a series of messages displayed as the hand
25. Tone Volume The user may select volume levels by pressing the Up and Down side buttons and then pressing the OK softkey The graduated volume bar indicates the levels The Audio Volume setting may be overridden by adjusting volume while the handset is in a push to talk call Additional options may be present Contact your system administrator for information PN 72 1065 09 J doc Page 25 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 4 License Management The NetLink Wireless Telephone system supports a number of different IP protocol integrations All NetLink e340 h340 and 1640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server The handsets may not function properly without downloading appropriate software The following details the process to properly configure handsets and download software via over the air file transfer 4 1 Requirements e A wireless LAN must be properly configured and operational through the use of 802 11b wireless access points e Netlink Telephony Gateway must also be connected to your network and completely operational and the handset must be registered to it e The NetLink Telephony Gateways have a TFTP server and must be available on the network in order to
26. ay and SpectraLink Radio Protocol For WEP WPA PSK and WPA2 PSK set each of the following options to L match exactly the settings in your APs Encryption codes display as they are entered For security reasons codes L will not display when a user returns to encryption options in the Admin menu WEP Wired Equivalent Privacy A wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in the wireless network If WEP is required at this site you must configure each handset to correspond with the encryption protocol set up in the access points Select the entries from the options below to enable the handset to acquire the system Authentication Select either Open System or Shared Key WEP On Off Select either WEP Off or WEP On Key Information Default Key Enter the key specified for use by the handsets This will be 4 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal characters Use the 2 and 3 keys to access hexadecimal digits A through F use the right arrow key to advance to the next digit and the left arrow key to backspace For 40 bit keys you will need to enter 10 digits for 128 bit keys you will need to enter 26 digits The display will scroll as needed R
27. ay be set to a lower number if necessary If changed from the default ensure the Transmit Power setting is the same on all handsets and all APs Power is limited to 30mW in regulatory domains other than North L America Diagnostics Run Site Survey The Site Survey mode is activated by selecting this option Site survey starts running immediately upon selecting this option See the Diagnostic Tools section for more information about Site Survey Diagnostics Mode See section 6 2 Diagnostics Mode for a detailed explanation of the Diagnostics Mode options Syslog Mode See section 6 3 Sys og Mode for a detailed explanation of the Syslog Mode options PN 72 1065 09 J doc Page 19 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Option to their factory defaults 3 2 User defined Preferences The following user defined preferences are also covered in the NetLink e340 h340 i1640 Wireless Telephone user guides The system administrator can refer to this list for more information about customizing handset settings To configure the following options the handset must acquire the system no error message may display and be in standby mode at the extension display This is the standby mode While in the standby mode p
28. ays a progress bar When the progress bar fills the display line the erase operation is complete None When the progress bar fills the display line the erase operation is complete Do not turn the handset off during this operation PN 72 1065 09 J doc Page 42 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol initialization Message Description Action Files too big Handset software download files are Download new software from the SpectraLink incorrect or corrupted site per section 8 Software Maintenance Flash config error Handset internal configuration is corrupt Perform Restore Defaults operation via administrator menus or reprogram with Configuration Cradle Initializing The handset is performing power on None This is informational only Internal Err The handset has detected a fault from which it cannot recover OE Error while writing the Flash return handset to factory OF No functional code contact SpectraLink Technical Support Record the error code so it can be reported Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact SpectraLink Technical Support and report the error without an ESSID set Multiple GW Reg y y Gateway IP a
29. ce is turned off the Ring Tone option will not appear on the menu Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Ring Volume NetLink 1640 Wireless Telephone only The user may select a volume level by pressing the Up and Down side buttons and then pressing the OK softkey The graduated volume bar indicates the levels This setting may be overridden by adjusting volume while the handset is ringing Ring Volume does not display if Ring Cadence is turned off Vibrate Cadence Vibrate Cadence options are the same as for Ring Cadence Ring Delay Ring Delay determines how long the vibrate cadence will play before the audible ring starts If the Ring Cadence or Vibrate Cadence is turned off the Ring Delay option will not appear on the menu No Delay 5 Second Delay 10 Second Delay Auxiliary Ring 1 and 2 Ring Auxiliary rings are designed to be utilized by OAI applications enabling the user to set a distinctive ring for these applications Phone Options Noise Mode Provides options that describe the noise level in your environment Changing this mode to High or Severe adjusts the handset s microphone and in ear speaker volume to account for background noise Select Normal for most office environments High for moderate background noise or Severe for extremely noisy conditions If you use High or Severe modes in a quiet environment the person on the other end of the line may find it difficult to hear your voice Key Tones K
30. cess points for ESSID learning to function Refer to the Configuration Guide for your access point or call your access point vendor for specifics Overlapping wireless systems complicate the use of ESSID learning as the handset in an overlapping area could receive conflicting signals If this is the situation at your site use Static Entry or Learn Once in an area without overlapping ESSIDs Security Static Entry If your access points do not accept broadcast ESSID or if there are overlapping wireless systems in use at the site enter the correct ESSID manually Learn Once Allows the handset to scan all ESSIDs for a DHCP server and or the NetLink Telephony Gateway Once either is found the handset retains the ESSID from whichever access point it associates with at that point When overlapping wireless systems exist the Learn Once feature allows the handset to use only the ESSID established at first learn at all subsequent power ons This ESSID is retained by the handset until the ESSID option is reselected Learn Always Allows the handset to automatically learn the ESSID at each power on or loss of contact with the wireless LAN out of range This may be useful if the handset will be used at more than one site NONE Disables any 802 11 encryption or security authentication mechanisms PN 72 1065 09 J doc Page 17 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gatew
31. ctraLink for any purpose or give rise to any liability of SpectraLink whatsoever In no event shall SpectraLink be liable for any incidental indirect special or consequential damages whatsoever including but not limited to lost profits arising out of or related to this document or the information contained in it even if SpectraLink has been advised knew or should have known of the possibility of such damages Trademark Information SpectraLink LinkPlus Link NetLink SVP Are trademarks and registered trademarks of SpectraLink Corporation The SpectraLink logo is a registered trademark in the United States of America and in other countries All other trademarks used herein are the property of their respective owners SpectraLink Corporation 5755 Central Avenue Boulder CO 80301 303 440 5330 or 800 676 5465 www spectralink com Copyright 1998 to 2008 SpectraLink Corporation All rights reserved Information in this document is subject to change without notice and does not represent a commitment on the part of SpectraLink Corporation The software described in this document is furnished under a license and may only be used pursuant to the terms of 1 SpectraLink s software license agreement available at http www spectralink com softwareUpdates OR 2 the terms and conditions previously agreed to in writing between the user and SpectraLink Corporation OR 3 the terms and conditions previously agreed to in writi
32. d and the display will not OG require it before displaying the Admin menu Network Config IP Address There ate two modes in which the handset can operate DHCP enabled or Static IP Select the mode for operation from the IP Address menu Use DHCP Will use Dynamic Host Configuration Protocol to assign an IP Address each time the handset is turned on If DHCP is enabled the handset also receives all other IP Address configurations from the DHCP server Static IP Allows you to manually set a fixed IP Address If selected the handset will prompt for the IP Addresses of each configurable network component When entering addresses enter the digits only including leading zeroes No periods are required Regardless of the mode in which the handset is operating the following components must be configured Phone IP The IP Address of the handset This is automatically assigned if DHCP is used If using Static IP configuration you must obtain a unique IP Address for each handset from your network administrator Default Gateway and Subnet Mask Used to identify subnets when using a complex network which includes routers Both of these must be configured either with an IP address under Static IP not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network PN 72 1065 09 J doc Page 16 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony
33. d in the Admin menu Run Site Survey Site Survey is used to evaluate the facility coverage before certifying that an installation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of ESSID The information available through Site Survey includes e ESSID e Beacon Interval e Information regarding support of 802 11d 802 119 802 11h and other 802 11 amendment standards as required e Current security configuration e Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the test is started it is by default in single ESSID mode When the Any soft key is pressed softkey A all APs regardless of ESSID are displayed and the softkey changes to say MyID Pressing the MyID soft key will revert to the single ESSID mode and change the softkey back to Any The display would look like the following for the multiple AP mode errre ererre erererhre r NO ND BN PN NO ND BN bd WwW WwW WH WwW WwW HW rPrPrPrP PRP SP RP RPP lt eehehe I AAAA opp rp SPH HL Where e 111111 The last three octets of the on air MAC address for a discovered AP e 22 The signal strength for the specified AP e 33 The channel number of the specified AP e 444 The beacon interval configured on the specified AP e Any MyID Softkey to toggle bet
34. ddress Check each NetLink Telephony Gateway for YYY YYY YYY VVY Handset received responses from the handset s MAC address on the Telephone multiple gateways displays IP address of Line Configuration screen Delete any one responding gateway duplicate entries leaving only one entry on the correct Telephone Gateway and port for this handset Must Upgrade SW Handset software is incompatible with Download new software from the SpectraLink hardware site per section 8 Software Maintenance Net Busy x X AP MAC address Try the call again later XXXXXXXXXXXX Handset cannot obtain sufficient bandwidth to support a call displays MAC of failing AP No DHCP Server Handset is unable to contact the DHCP Check that DNCP is operational and server connected to WLAN or use Static IP configuration in the handset No ESSID Attempted to run site survey application Let handset come completely up Statically configure an ESSID in the Admin menu No Func Code Handset software download files are incorrect or corrupted Reconfigure the handset to gain access to the WLAN and download new code No GW Response y y Gateway IP address Handset has lost contact with the NetLink Telephony Gateway Handset cannot find an NetLink Telephony Gateway Handset not registered on NetLink Telephony Gateway Verify that the NetLink Telephony Gateway is properly configured NetLink Telephony Gateway is not working No LAN connection a
35. displays MAC of failing AP Guide Try another AP Assoc Timeout x X AP MAC address Check handset and AP security settings XXXXXXXXXXXX Handset did not receive association Ensure AP is configured per Configuration response from AP displays MAC of failing Guide AP Try another AP Auth Failed x X AP MAC address Check handset and AP security settings XXXXXXXXXXXX Handset authentication was refused by Ensure AP is configured per Configuration AP displays MAC of failing AP Guide Try another AP Auth Timeout x X AP MAC address Check handset and AP security settings XXXXXXXXXXXX Handset did not receive authentication Ensure AP is configured per Configuration response from AP displays MAC of failing Guide AP Try another AP Bad Code Type xx Xx yy software license types Download new software from the SpectraLink Expected Code Type yy Handset software does not match current site per section 8 Software Maintenance handset license selection Bad Config Some needed configuration type has not Check all required handset configuration been set parameters for valid settings Bad ESSID The handset is configured for static Enter an ESSID in the configuration settings or ESSID as opposed to Learn once or change to one of the Learn modes Learn always and no ESSID has been entered Bad Phintl File Handset software download files are Download new software from the SpectraLink incorrect or corrupted site
36. dset to a different port location and test again PN 72 1065 09 J doc Page 39 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 9 5 Handset Status Messages Handset status messages provide information about the NetLink e340 h340 and 1640 Wireless Telephone s communication with the access point and host telephone system The following table summarizes the status messages in alphabetical order Message Description Action 3 chirps audio Handset is not able to communicate with the best AP probably because that AP has no bandwidth available None This is only a warning the call will handoff to the best AP once it becomes available Address Mismatch Handset software download files are Download new software from the SpectraLink incorrect or corrupted site per section 8 Software Maintenance ASSERT xxx c Handset has detected a fault from which Record the error code so it can be reported Line yyy it cannot recover Turn the handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact SpectraLink Technical Support and report the error Assoc Failed X X AP MAC address Check handset and AP security settings XXXXXXXXXXXX Handset association was refused by AP Ensure AP is configured per Configuration
37. e Smry display This time check that every location has adequate coverage there should be at one AP stronger than 70dBm in all areas and has good channel allocation at any point the strongest AP shown should be on a different channel than the next best choice 3 Finally use the single AP MyID and Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method 4 Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the Site Survey shows adequate coverage and correct configuration at every location The installation is not complete until these certification steps have been performed Do not hand out Wireless Telephones at a site that has not been certified PN 72 1065 09 J doc Page 36 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 8 Software Maintenance The NetLink e340 h340 and 1640 Wireless Telephones use proprietary software programs written and maintained by SpectraLink Corporation The software versions that are running on the handsets can be displayed during power on by holding down the Power On button SpectraLink or its authorized dealer will provide information about software updates and how to obtain the software for example downloading updates from a Web
38. ecs Audio error threshold exceeded Yes Yes Yes Radio stats No No Yes every 5 secs Radio error threshold exceeded Yes Yes Yes All syslog messages will include Date and time to 1 100th of second since handset power on currently set to Jan 1 00 00 00 Handset s MAC addtess Handset s IP address Sequence number The table below lists the additional items in each Message type Failed Handoff Sent whenever the handset attempted to handoff but failed trying Failed AP MAC Failed AP signal strength Current AP MAC Current AP signal strength Failure reason PN 72 1065 09 J doc Page 34 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Successful Handoff New AP MAC New AP signal strength Old AP MAC Old AP signal strength Reason for handoff Other candidate APs MAC Signal strength Reason not used Security Error AP MAC AP signal strength Security mode Error details mode dependent Call Start Call type telephony OAI PTT AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size in msec Payloads sent Payloads received Payloads missed not received Payloads missed rate over last 5 seconds Payloads late Payloads late rate over last 5 seconds Average ji
39. et AP and infrastructure side equipment such as PBX SVP Server and gateways Unlike Site Survey the Diagnostics Mode is used while the functional code is running and during a call When Diagnostics Mode is turned on in the Admin menu the handset can display diagnostic screens any time it is active in a call The display of information is instigated by pressing the MENU key Only four of the diagnostic counters listed below can be shown at a time Pressing the MENU key multiple times will cycle through the various counters and the normal off hook PBX display The numeric icon at the top of the display indicates what screen number is being displayed For example the first time the MENU key is pressed the 1 icon is shown and the first four counters are displayed the next time it is pressed the 2 icon is shown and the next four counters are displayed the counters will be cycled through in this fashion until there are no more counters to be displayed After all the counters have been displayed the screen returns to the normal off hook PBX screen Note that the normal used of the MENU key is not available if Diagnostics Mode is enabled The information provided by the Diagnostics Mode includes Screen 1 e Missed receive packet count since power up MissedRcvCnt e Missed transmit packet count since power up MissedXmtCnt e Receive retry count since power up RxRetryCount e Transmit retry count since power up IxRetryCount
40. ey tones may be turned on or off and determine if tones play when keys are pressed Key tones are enabled by default Warning Tones The handset plays various warning tones such as system up or down out of range etc These tones may be turned on or off and are enabled by default PN 72 1065 09 J doc Page 23 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Display Contrast The display may need to be adjusted for different lighting situations Contrast may be set by pressing the Up and Down side buttons until the desired contrast is displayed and then pressing the OK softkey Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode The automatic locking function of the keypad may be disabled the default or adjusted for a 5 10 or 20 second delay before locking System Info Phone IP Addr Displays the IP address currently assigned to the handset Gateway IP Addr Displays the IP address currently assigned to the NetLink Telephony Gateway Firmware Version Displays the software version running the handset The MAC address is the hardware identification number and is set at the factory Three code numbers correspond to the three files that each version uses MAC address downloader code functional code phintl file OK _ Downloader pd11gl3 bin Functional pd11spc3 bin
41. ftkey display area Pressing the FCN key will display the next level of programmed softkeys Pressing it repeatedly will scroll through all four levels or as many levels as have been programmed PN 72 1065 09 J doc Page 12 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 3 3 1 NetLink Wireless Telephone Configuration Prior to configuring a NetLink e340 h340 or 1640 Wireless Telephone it must be associated with one and only one line on one of the NetLink Telephony Gateways Then it must be configured per the instructions in this section The following instructions assume that the handset has been properly associated with a line on a NetLink Telephony Gateway See SpectraLink 8000 Telephony Gateway Administration Guide for SRP for additional information While handsets are being associated the system will continue normal operation Use the Wireless Device Planning Worksheets filled out by the network or system administrator to be sure you are correctly assigning telephone parameters The NetLink Configuration Cradle is an accessory device designed to automate configuration of e340 h340 and i640 models of the NetLink Wireless Telephone The Configuration Cradle is connected to a PC via a serial cable A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store
42. ge remaining in the Battery Pack It is always present on the display in the upper right corner There are three levels and when only one level remains there is limited talk time remaining and the Battery Pack needs to be charged Voicemail The Voicemail icon is activated when a new voice mail message is received if the feature is supported by the phone emulation It appears to the right of the Signal Strength icon Download Indicates that the handset is checking for or downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the Signal Strength icon in the same location as the Voicemail icon Ringing and tones The ringing types normal or vibrate are selected by the handset user and are not accessible or changeable by the PBX The audible and vibrating ringer on the PN 72 1065 09 J doc Page 9 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 2 6 handset will follow the protocol command provided by the PBX if the user selects PBX cadence described in section 3 2 User defined Preferences Audio features Speaker phone features are not available on the handset unless using the NetLink Docking Station Line indicators The Line Indicator bullets on the handset will convert to a solid or flashing number to mimic the Line LEDs on the deskset based on
43. ges power off the handset then turn it on again to retry the download If the error repeats note it and contact SpectraLink Technical Support Too many errors The handset continues to reset and cannot be recovered Fatal error Return handset to SpectraLink into memory The number icons at the bottom of the display indicate which file number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file Unknown A phrase is missing from your phint file Download new software from the SpectraLink XX yy ZZ site per section 8 Software Maintenance Updating The handset is internally updating its None The handset may do this briefly after a software images download This is informational only Updating Code Handset is downloading new software None When the progress bar fills the display line the update operation is complete on that file Do not turn the handset off during this operation Use Deskset Handset is inserted in Docking Station cradle Not an error Use the Docking Station or remove handset from cradle several times and failed and is now waiting for a period of time before attempting that operation again Wrong Code Type The software loaded into the handset is Verify the license type is set correctly the ron gpetorthismodellandset If the license type is correct replace t
44. ges or modifications to this equipment not approved by SpectraLink Corporation may cause this equipment to not comply with part 15 of the FCC rules and void the user s authority to operate this equipment WARNING SpectraLink products contain no user serviceable parts inside Refer servicing to qualified service personnel IMPORTANT SAFETY INFORMATION Follow these general precautions while installing telephone equipment e Never install telephone wiring during a lightning storm e Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations e Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface e Use caution when installing or modifying telephone lines Please visit spectralink com to view regulatory declarations PN 72 1065 09 J doc Page 3 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Table of Contents 1 About This Document 5 1 1 SpectraLink Corporation Model Numbers 5 1 2 Related Documents 5 1 3 Customer Support Hotline 5 1 4 Icons and Conventions 5 2 NetLink Wireless Telephone Overview 6 2 1 SpectraLink Voice Priority SVP 6 2 2 QoS and Security 6 2 3 Quick Start Guide 7 2 4 NetLink Wireless Telephone Specifications 8 2 5 Handset Display 9 2 6 Startup Sequence 10 2 7 Handset Modes 1
45. he software image on the TFTP server with the software that is correct for the handset model Waiting Handset has attempted some operation None The handset is waiting for a specified period of time before attempting that operation again PN 72 1065 09 J doc Page 45 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Access point Coverage 31 Coverage test 36 Audio problems 39 Automatic Learn 17 Capacity 38 Checking code 37 Customer Support Hotline 5 Dialtone 39 Download messages Failure or Recovery 37 Normal 37 Erasing memory 37 High noise option 23 Hotline 5 Modes Wireless Telephone 11 No dialtone 39 Obstructions 38 Out of range 38 Index Preferences user defined 20 Regulatory Domain 19 Restore Defaults 20 Site Certification 36 SpectraLink Voice Priority SVP Description 6 Standby menu 20 Status messages 40 Transmission obstructions 38 Updating code 37 User Preferences 13 Wireless Telephone Audio problems 39 Configuration problems 38 Configure Preferences 13 Dialtone problems 39 Display IP address of 24 Infrastructure problems 39 Problems with 38 Status messages 40 PN 72 1065 09 J doc Page 46
46. hone is shown The NetLink h340 Wireless Telephone s specifications are identical to the NetLink e340 Wireless Telephone s specifications PN 72 1065 09 J doc Page 8 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 2 5 Handset Display Line indicators Left Down arrow Earpiece Voicemail or i Download amp Right Up arrow Signal strength Up Dal Z Ai i Battery Select i Shortcut Menu amp Main display area Dow Aaaa Bbbb Cccc Dddd a E Softkey A Softkey D Softkey B Softkey C See the LinkPlus Interface Guide for your PBX for information about how the handset emulates the features of the PBX utilized at your site The following general explanations may not apply due to differences in PBX configurations Alphanumeric Display information provided by the PBX when the handset is off hook will be passed directly to the handset main display Certain characters may be used by the PBX that are not implemented in the handset such as definable and special characters Signal strength The Signal Strength icon indicates the strength of the signal from the access point and can assist the user in determining if the handset is moving out of range It is always present on the display in the upper left corner Battery charge The Battery icon indicates the amount of char
47. ired Equivalent Privacy WEP as defined by the 802 11 specification SpectraLink offers the product with both 40 bit and 128 bit encryption NetLink Wireless Telephones also support the 802 111 protocol including Wi Fi Protected Access WPA and WPA2 pre shared key PSK As vendors introduce access points APs that are eligible to become Wi Fi Certified for WPA PSK and or WPA2 PSK SpectraLink will determine their compatibility with the handsets and include them on the Polycom WLAN Compatibility Table 4 The latest software versions are required to support the features described in this document 2 3 Quick Start Guide 1 A wireless LAN must be properly configured and operational through the use of 802 11b wireless access points A NetLink Telephony Gateway must be available on the network and the handset must be registered to it in order to load the appropriate software into the handsets Most installations choose to take advantage of the TFTP server that accompanies the NetLink Telephony Gateway making a separate TFTP server unnecessary The NetLink Telephony Gateway or NetLink SVP Server which controls the QoS on the wireless LAN for the handsets must be on the same subnet as the handsets and have the proper versions of software Download the correct NetLink Wireless Telephone software per section 4 2 Configuration Process Ensure the software is properly loaded on the NetLink Telephony Gateway or a separate TFTP server
48. isable warnings Ypi aon s Display Contrast Contrast lt Keypad Autolock Disable 5 seconds 10 seconds 20 seconds System Info Phone IP Addr iGatewayIPAddr ff Firmware Version P Extension Push to talk Channel Current Channel X 12345678 New Channel Enable Disable PTT Enabled 0 PTT Disabled Audio Volume t Bas Tone Volume Bas EO default setting 2 Ring volume setting is available only on the NL 1640 Wireless Telephone 3 Push to talk is available only on the NetLink 1640 Wireless Telephone PN 72 1065 09 J doc Page 21 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Main Menu Scroll through the list of options by pressing the Up and Down side buttons Select an option by pressing the Select side button Lock Keys Language Ring Options Phone Options System Info Extension Push to talk i640 OK Exit Lock Keys When enabled the Keypad Lock option will lock the keypad immediately If the keypad is locked it may be unlocked by the end user pressing the Unik softkey and then the key Language If the system supports multiple languages the language option will list what languages are available Select the language from the list Ring Options The Ring option allows the user to set the ring for three separate functions Telephone ring
49. le number is currently being downloaded This message also displays a progress bar When the progress bar fills the display line the update operation is complete on that file When the update is complete the handset displays the extension number and is ready for use Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process See section 9 Troubleshooting for more information about each message Server Busy TFTP ERROR yy Erase Failed Waiting Internal Errors PN 72 1065 09 J doc Page 37 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 9 9 1 9 2 Troubleshooting NetLink e340 340 and 1640 Wireless Telephones can exhibit transmission problems in several ways They can cease functioning properly display error messages or display incorrect data When using and troubleshooting handsets consider the following problem sources to determine the best method of approaching any specific situation Access Point Problems Most but not all handset audio problems have to do with access point range positioning and capacity Performing a Site Survey as described above can isolate the access point causing these types of problems If the handset itself is suspected conduct a parallel Site Survey with a handset that is known to be
50. ng between the user and an authorized SpectraLink reseller each the Agreement The software may be used only in accordance with the terms of the Agreement No part of this manual or the software described herein may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose except for the sole intent to operate the product or without the express written permission of SpectraLink Corporation PN 72 1065 09 J doc Page 2 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Note concerning the NetLink Wireless Telephones This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Rhein i l z j 5 2 y TUV Rheinland of North America is a Nationally Recognized Testing Laboratory NRTL in the United States and is accredited by the Standards Council of Canada to test and certify products to Canadian National Standards Clients can demonstrate compliance for both U S and Canadian markets through a single mark CTUVus on their product s which denotes compliance to U S and Canadian National Standards WARNING Chan
51. oint displays MAC and signal strength of best non suitable AP found as ESSID Security Reg domain and Tx power Ensure APs are configured per Configuration Guide Try Site Survey mode to determine more specific cause No Reg Domain Regulatory Domain not set Configure the Regulatory Domain of the handset No PBX No communication with host telephone Displays before the system has synchronized system ports with the host telephone system Should disappear when the ports are correctly wired and programmed Make sure the proper PBX switch has been selected within the NetLink Telephony Gateway No SW found A required software component has not Check that the correct software has been been identified downloaded and is available Server Busy Handset is attempting to download from None The handset will automatically retry the a Download Master that is busy downloading other handsets and refusing additional downloads download every few seconds SKT Open Failed Socket open fail Occurs when the handset tries to connect to the PBX but there is no response If resiliency is active the handset will keep trying If the PBX is inoperative and resiliency is not active or the handset cannot locate a backup PBX turn off the handset and repair the primary PBX Note that it may be advisable to reconfigure the backup PBX to be the primary PBX if the repair is more time consuming than the reconfiguration S
52. one NetLink Telephony Gateway and SpectraLink Radio Protocol Phone Config License Option License Option lets you select the VoIP protocol that your site is licensed to download and run The SpectraLink Radio Protocol SRP used for the NetLink e340 h340 i1640 Wireless Telephones in a NetLink Telephony Gateway system requires License Option Selection 007 Any other protocol will cause the handset to malfunction Push to talk All eight push to talk channels are allowed by default To toggle the allowed status of any channel select Allowed Channels scroll to the channel to be disallowed and press the Select side button Allowed channels are displayed with an in the left column Only those channels allowed in the Admin menu will appear on the Standby menu where they can be enabled or disabled by the end user To disallow push to talk entirely select Allow Disallow scroll to and select Disallow PTT Admin Password The Admin Password controls access to the administration functions in the Admin menu The password must be set in each handset for which controlled access is desired Handsets are shipped without any Admin menu password Data entry for the password uses the alphanumeric string entry technique Type the password and press the Save softkey A confirmation prompt will appear Type the password again and press the Save softkey If the passwords match the Admin password has been set If you Save with no entry the password is erase
53. orporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Admin menu Admin Menu Items 2nd Level 3 Level 4th Level 5th Level Phone Config License Option Set Current l List per download i Push to talk Enable Channels Channel 1 Channel 2 Channel 3 gt Channel 4 gt Channel 5 Channel 6 Channel 7 Channel 8 Allow Disallow Allow PTT k Disallow PTT l Admin Password Enter PW Re enter Password Network Config IP Addresses Use DHCP Static IP Phone IP Default Gateway Subnet Mask SyslogSerwerlP ESSID Learn Once i Learn Always i Static Entry Security None i WEP Authentication Open System Shared Key WEP On Off i Key Information Default Key Key Length Key 1 4 Rotation Secret Cisco FSR Username Password WPA PSK Passphrase Direct Entry WPA2 PSK Passphrase Direct Entry Reg Domain xx Transmit Power Maximum l 50 mW 30 mW gt 20 mW 15mW 10 mW f 5mW Diagnostics Run Site Survey l Diagnostics Mode DiagnosticsOn Diagnostics Off z Syslog Mode Disabled Errors Events Full Restore Defaults default setting PN 72 1065 09 J doc Page 15 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Teleph
54. otation Secret This is used for proprietary WEP key rotation Refer to your custom document if this feature is supported in your system Cisco FSR Fast Secure Roaming In order to provide the highest level of security without compromising voice quality on Cisco Aironet wireless LAN access points SpectraLink and Cisco Systems have cooperated to implement the Fast Secure Roaming mechanism FSR is designed to minimize call interruptions for NetLink handset users as they roam throughout a facility Existing Aironet 350 1100 and 1200 APs may require a firmware upgrade to support FSR Cisco FSR requires advanced configuration of the Cisco access points in your site See your Cisco representative for detailed documentation on configuring your access points and other required security services on your wired network To configure Cisco FSR in yout NetLink Wireless Telephone you must enter a Radius Server username and password into each handset Username Enter a username that matches an entry on your Radius server Usernames are alphanumeric strings and can be entered using the alphanumeric string entry technique Password Enter the password that corresponds to this username PN 72 1065 09 J doc Page 18 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol WPA PSK The security features of WPA Wi Fi Protected Access using PSK pre shared
55. play area Line Microphone Charging contacts NetLink e340 h340 Wireless Telephone Headset jack Radio frequency Transmission type Line indicators Earpiece Left Down arrow Voicemail or Right Up arrow Download Signal strength Battery Shortcut Menu amp ATTA Main display area Push to talk radio control Softkey Function display area Softkey A Softkey B Power On Start Call End Call Menu Battery release Battery release Function Charging contacts NetLink i640 Wireless Telephone Headset jack 2 4000 2 4835 GHz Direct sequence spread spectrum DSSS Transmit data rate Up to 11 Mb s Radio QoS SpectraLink Voice Priority SVP WMM Wireless security Wired Equivalent Privacy WEP 40 bit and 128 bit Cisco FSR WPA PSK WPA2 PSK FCC certification Part 15 247 Management DHCP TFTP Voice encoding ADPCM Proprietary Transmit power Display up to 100 mW peak lt 10 mW average U S N A Pixel based up to 4 line x 18 character alphanumeric plus line and status indicators 5 5 x 2 0 x 0 9 14 0 x 5 1x 2 3 cm 5 9 x 2 2 x 1 0 15 0 x 5 6 x 2 5 cm e340 h340 dimensions i640 dimensions e340 h340 weight 4 2 ounces 119 0 g i640 weight 6 0 ounces 170 1 g Battery capacity 4 hours talk time 80 hours standby 30 hours standby if PTT is enabled The NetLink e340 Wireless Telep
56. ress and hold FCN briefly to open the user options menu Use the following keys to display and select options Up Down buttons Select button OK softkey Save softkey Bksp softkey Cncl softkey Up softkey Exit softkey End Call key Display previous next menu item Selects the menu item or option Selects the menu item or option Saves the entry Backspaces to allow editing of entry Cancels edit and returns to previous menu level Returns to previous menu level Exits the menu at the top level exits to standby mode from any level PN 72 1065 09 J doc Page 20 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Standby menu Standby menu item 2 4 Level 3 Level 4th Level Lock Keys Language List per download Ring Options Telephone Ring Ring Cadence Off PBX Continuous Short Pulse Long Pulse RingTone Tonel Tone 2 Tone 3 Tone 4 Tone 5 RingVolume2 Bars Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse RingDelay No Delay 5 Second Delay 10 Second Delay Auxiliary RN ar ihe eee eo Auxiliary Ring2 en IITA a i Phone Options Noise Mode Normal High Severe i KeyTones Enablefones CS Disable Tones i WarningTones Enablewamings PRE D
57. select Up Down buttons Display previous next menu item Select button Selects the menu item or option OK softkey Selects the menu item or option Save softkey Saves the entry Bksp softkey Backspaces to allow editing of entry Cncl softkey Cancels edit and returns to previous menu level Up softkey Returns to previous menu level Exit softkey Exits the menu at the top level End Call key Exits to standby mode from any level Alphanumeric string entry 1 Press the first digit letter The digit displays Press the key again to scroll through the letters associated with that key Example If you press 2 repeatedly you will see 2 A B and C a b and c The following table shows which key will allow you to enter non numeric characters or other characters not represented on the keypad To Enter Press LHS E t 2 1 Space 0 Qa i Zz 9 2 When the correct entry displays press the right arrow key to move on to the next character Repeat for each digit letter of the entry To erase press the left arrow key or Bksp softkey to erase the previous character 3 Press the Save softkey to save the entry Press the Cnel softkey to abort and return to the menu without saving any changes The following table lists the Admin menu items The default settings have an prior to the option Detailed descriptions of each item appear below the table PN 72 1065 09 J doc Page 14 SpectraLink C
58. set acquires the system The handset should display the user extension or dashes if no extension is programmed Any error messages should clear 2 Press the Start Call key The extension number should clear and you should hear dial tone On some digital systems depending on how the telephone system is programmed you may have to select a line to get dial tone Place a call and listen to the audio quality End the call by pressing the End Call key 3 Place a call to the handset and verify ring answer clear transmit and clear receive audio 4 Use the FCN key to verify all softkey programmed features on the handset Use the MENU key and scroll through the Shortcut menu Ensure the features displayed on the Shortcut menu match those displayed in the softkey function display area 5 Press the End Call key Any line indicators should turn off and the extension number display will return If any of these steps fails to operate as described refer to section 9 Troubleshooting for corrective action PN 72 1065 09 J doc Page 28 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 6 6 1 Diagnostic Tools Run Site Survey Diagnostic Mode and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it Diagnostic Tools are enable
59. soeectraLink NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol SRP Configuration and Administration Part Number 72 1065 09 Issue J SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Notice SpectraLink Corporation has prepared this document for use by SpectraLink personnel and customers The drawings and specifications contained herein are the property of SpectraLink and shall be neither reproduced in whole or in part without the prior written approval of SpectraLink nor be implied to grant any license to make use of sell equipment manufactured in accordance herewith SpectraLink reserves the right to make changes in specifications and other information contained in this document without prior notice and the reader should in all cases consult SpectraLink to determine whether any such changes have been made The terms and conditions governing the sale of SpectraLink hardware products and the licensing of SpectraLink software consist solely of those set forth in the written contracts between SpectraLink and its customers No representation or other affirmation of fact contained in this document including but not limited to statements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by Spe
60. st security error LstSecErtSeq ro no o ro wn om Oo s m 0 xo ns os Qs ss ss ss ss 3 5 PN 72 1065 09 J doc Page 33 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 6 3 Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved The syslog server will be found with DHCP option 7 if the handset is using DHCP If static addresses are configured the syslog server s IP address can be configured statically in the Admin menu 4 If the syslog server address is blank 000 000 000 000 or 255 255 255 255 or the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin menu options e Disabled turns syslog off e Errors causes the handset to log only events that we consider to be an error see below e Events logs all errors plus also some other interesting events see below e Full logs all the above plus a running stream of other quality information see below The table below lists the syslog messages and which level of logging will produce them Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error Yes Yes Yes Call Start End No Yes Yes Audio stats No No Yes every 5 s
61. t the AP or NetLink Telephony Gateway Verify that the NetLink Telephony Gateway is powered on If so follow standard NetLink Telephony Gateway troubleshooting procedures Verify NetLink Telephony Gateway connection to LAN and all APs PN 72 1065 09 J doc Page 43 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action No IP Address Invalid IP Check the IP address of the handset and re configure if required No Net Found This indicates the handset cannot find any access points due to No radio link Verify that the AP is turned on No ESSID Auto learn not supported or Verify the ESSID of the wireless LAN and enter Incorrect ESSID or Auto learn it again if required See VetLink Wireless Telephone Configuration section AP does not support appropriate data Check the AP configuration against rates Configuration Guide for AP Out of range Try getting closer to an AP Check to see if other handsets are working within the same range of an AP If so check the ESSID of this handset Incorrect Security settings Verify that all the security settings in the WT match those in the APs No Net Found x x AP MAC address Check AP and handset network settings such XXXXXXXXXXXX YY yy AP signal strength Handset cannot find a suitable access p
62. th application specific initialization 123 The link between the handset and the NetLink Telephony Gateway is established no icons Initialization is complete The handset is in standby mode ready to receive and place calls EXT XXX PN 72 1065 09 J doc Page 10 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 2 7 Handset Modes Standby on hook In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call The extension number is shown on the display and there is no dial tone In this mode the handset is conserving battery power and wireless LAN bandwidth When an incoming call occurs the handset enters a transitional state and will ring until the call is answered by pressing the Start Call key or the End Call key is pressed to silence the ringing Active off hook To place a call press the Start Call key This transitions the handset to active off hook mode There is a dial tone the handset is in communication with the PBX and the display shows information as it is recetved from the PBX The user may place a call or press the FCN MENU or LINE key to access operations The handset is also in the active mode when an incoming call is answered When an incoming call occurs during an active call the handset will play the second line ringing sound until the
63. the assignment made at the PBX Startup Sequence The handset goes through an initialization sequence at startup The line icons 1 through 9 display and count down as the handset steps through this sequence This is usually very rapid If there is any difficulty at any step that prevents initialization from continuing an error message will display and the related icon s will stay on Please see the Handset Status Messages table at the back of this document for instructions on how to handle error messages that occur during initialization Icon The icon s shown in bold turns off when 123456789 The handset has located and authenticated and associated with at least one AP and is proceeding to bring up higher layer networking functions 12345678 The handset is either configured for Static IP or if configured for DHCP the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Note Only valid on non SRP protocol Indicates one of the following Static IP configuration or SVP Server address found in DHCP response or SVP Server address found via DNS lookup 12345 All networking functions are complete notably DHCP and the handset is proceeding with establishing the SRP link to the NetLink Telephony Gateway 1234 The SRP link is established all network stack initialization is complete proceeding wi
64. the configuration has been succeeded changed by the administrator The handset will attempt to negotiate a new lease which will either work or change to one of the above DHCP errors 1 4 DHCP NACK Error y y DHCP server IP address The DHCP lease currently in use by the YYy YVY Yy VVy DHCP server explicitly refused renewal handset is no longer valid which forces the handset to restart This problem should resolve itself on the restart If it does not the problem is in the DHCP server DL not on sector Handset software download files are Download new software from the SpectraLink incorrect or corrupted site per section 8 Software Maintenance DO NOT POWER OFF The handset is in a critical section of the None Do not remove the Battery Pack or software update attempt to power off the handset while this is displayed Doing so may require the handset to be returned to SpectraLink to be recovered Duplicate IP The handset has detected another device If using DHCP check that the DHCP server is with its same IP address properly configured to avoid duplicate addresses If using Static IP check that the handset was assigned a unique address Erase Failed Download process failed to erase the Operation will retry but may eventually report the error int error OF Power cycle the handset Erasing Memory Handset has determined that a download should occur and is erasing the current software from memory This message also displ
65. toring Config Handset is storing changes to handset configuration None Informational only The handset may display this briefly following a configuration change or software download PN 72 1065 09 J doc Page 44 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFIP server did not find the requested file 02 Access violation reported from TFTP server 07 TFP server reported No such user error 16 No TFP server address 81 File put into memory did not CRC FF Timeout error TFTP server did not respond within a specified period of time Message Description Action System Busy y y SVP Server Telephony Gateway IP All call paths are in use try the call again in a YYY YYY YYY VVY Address few minutes Gateway or SVP server has reached call capacity displays IP address of Gateway SVP Server System Locked Gateway is locked Try the call again system has been locked for with Busy Tone maintenance TFTP ERROR x yy A failure has occurred during a TFTP Error code 01 02 07 or 16 check the TFTP server configuration Error code 81 the handset will attempt to download the file again For other messa
66. tter Audio error threshold exceeded Sent if payloads missed rate or payloads late rate exceeds 2 or if the average jitter is over 2 msec Same as audio stats Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate over last 5 seconds TX retry count TX retry rate over last 5 seconds RX retry count RX retry rate over last 5 seconds Radio error threshold exceeded Sent if TX drop rate exceeds 2 or TX or RX retry rate exceeds 5 Same as radio stats Messages are formatted like the following example 578 1 2 RX retry 1217 1 6 Jan 1 00 01 26 72 0090 7a02 2a1b 172 16 0 46 00 1a RStat AP 00 40 96 48 1D 0C 56 dBm Sent 783523 Recvd 791342 MSnt 245 MRcd 5674 BSnt 43 BRcd 10783 TX drop 43 0 0 TX retry PN 72 1065 09 J doc Page 35 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol 7 Certifying the Handsets Prior to determining that an installation is complete test the handsets following the sequence given in section 5 Testing a Handset and conduct a site survey mode test according to the directions given in section 6 Diagnostic Tools Note any areas where coverage is conflicting or
67. ween single ESSID and any ESSID mode e Detl Smry Softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following screen shows how the display would look when there are three APs configured with an ESSID that matches that of the handset The first has a signal strength of 28dbm is configured on channel 2 with a beacon interval of 100ms The second has a signal strength of 48dbm is configured on channel 6 with a PN 72 1065 09 J doc Page 29 SpectraLink Corporation Configuration and Administration NetLink e340 h340 i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol beacon interval of 200ms The third has a signal strength of 56dbm is configured on channel 11 with a beacon interval of 100ms ab7bc 8 28 02 100 2ae57 8 48 06 200 2ae596 56 11 100 Any Det When the any ESSID mode is selected the summary display contains the first six characters of the APs ESSID instead of the beacon interval as in the example below a b7b 28 0 2 ALPHA 2ae5 48 06 WSMTES 2ae5 5 6 11 v oi ce MyID Detil In detail mode the display would appear as follows The left right arrow keys will move between AP indices i bbbbbb son c h bcn eeeeceececee DGHI rrregrrrrrrrrrr xxXx x x mmm G gggg P ppp p Any Smr y Where e i Index of selected AP value will be from 0 to 3 inclusive e bbbbbb The

Polycom 72-1065-09 Cordless Telephone User Manual

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