GN Netcom GN 9330 Network Card User Manual
Contents
1. 00 0 006 c eee e eee 11 4 3 Conference galliNE eya a rea e a e e e na Aa Ea eai 11 4 4 Emergency calling via VolP 2 2 0 aaa naaanaaaa nanana nnana e eee eee 12 4 5 Switching a call from headset to desk telephone handset 2 00002 12 4 6 Switching a call from desk telephone handset to headset 222 22 0 0 13 4 7 New master headset pairing to base 22 eet e erreneren 13 Use with DECT cordless telephones 000 cece eens 14 Replacing battery pack GN Netcom accessory 0 000000 eee 14 6 1 Adding extra battery charging facility 000 00 cece cee cece eet e nee en eens 14 6 2 Replacing battery pack ee iten a EE UREE ERED UE NEEE EEE ETN 15 Audio and visual indicators sueusuu suaren eee 15 7 1 Headset s audio indicators 0 0 2 eect tte eect nee teens 15 7 2 Headsets Visual INCICATONS ayns oonan oare e a a aa aa 16 7 3 Base SVisilal INCICAtOMS sc onic tenipetti e a E E AE 16 Troubleshooting 5 02 35 pcccieeede seeded eee aia eae EEE bee eae 17 Maintenance safety and disposal 0 cee eee eee 18 1 Product information The GN 9350 GN 9330 GN 9330 USB are fully wireless robust headset solutions They all share hands free working efficiency wireless mobility useful features and many customizing and accessory options Below is an overview of the primary features and functions offered within each model number Compariso2. LGN 9330 USB Q When I press the talk button the GN 1000 RHL lifts but the call is not connected A Make sure that you are using the telephone s handset port and not the headset port if your telephone has one when using a GN 1000 RHL for remote answering Q I have heard there is a GN Netcom wireless headset which has no need for a GN 1000 RHL to answer calls remotely A Yes this is known as the EHS electronic hookswitch feature on the GN 9350 which some telephone systems support Check with your supplier for compatibility with your phone and or consult our support site at www gnnetcom com gn9120 ehs setup Q have moved desks at work Is it possible to put my headset onto another base A Yes this is possible The headset only needs to be paired to the new base Just follow the procedure as described in section 4 7 of this guide 17 Q My telephone should be able to operate with the EHS version of GN Netcom but I cannot make it work A Please refer to www gnnetcom com gn9300 support for more information including compatibility and the correct clear dialtone switch setting 9 Maintenance safety and disposal Maintenance The headband boom arm and ear hook can be wiped with a dry or slightly damp cloth The cords and base unit can be dry dusted as required The leatherette ear cushion s can be cleaned or replaced When cleaning remove them and rinse with water Leatherette ear cushions and ear plates c
3. be attached to your base to allow you to charge an extra battery To add the extra battery charging facility cover 1 Remove the blind cover from the base by sliding it upward until removed 2 Slide the extra battery charger into the base charge tower until it clicks in place The extra battery can be charged in its receptor on the back of the charge tower An indicator above the receptor will light when the battery is placed correctly and is charging The indica tor will turn off when battery is fully charged A Important During everyday use the base s leftmost indicator will flash when there is less than 30 minutes of talk time left 14 MA EA REECE 6 2 Replacing the battery pack The headset s battery pack can be changed when required To replace the battery pack on a wearing style 1 Unclip the wearing style from the battery pack 2 Slide the battery pack off the headset 3 Slide the new battery pack from the extra battery charging facility onto the headset The headset s link indicator will light for 2 seconds to confirm successful replacement of the battery pack 4 Replace the wearing style 5 Recharge the empty battery by sliding it into the extra battery charging facility 7 Audio and visual indicators The headset and base have audio and visual indicators that represent various functions associated with setting up and using the product A A KEE 7 1 Headset s audio indicator H
4. conference calls for all participants 1 Place primary headset in its base or press its talk button gt The conference call is now terminated for all participants Note If the conference call was made via VoIP you may need to perform additional steps to end your call See your VoIP application s user instructions Ending conference calls for a secondary headset only 1 Place secondary headset in its own base or press its talk button gt This participant is now terminated from the conference call Emergency calling via VoIP Your headset supports quicker emergency calling via VoIP applications softphone If the headset is connected to a PC and the PC is screensaver locked you can still use the headset to dial emergency services To call emergency services via VoIP 1 Put on headset 2 If the PCis on even if screensaver locked press the base unit s telephone mode button and USB mode button simultaneously for 5 seconds gt The base will automatically dial the emergency services number Note This emergency services feature works only with certain VoIP applications Please refer to www gnnetcom com gn9300 support for more information Switching a call from headset to desk telephone handset It s possible to switch a call in progress from the headset to the telephone s handset 1 Lift the telephone s handset to your ear 2 Do one of the following e Place the headset into the charging cradle 12 4 6 4
5. preferring a bass rich sound Note The Normal mode is the default setting Sound mode Effect Benefits Fixed Speech quality in headset loudspeaker as known from traditional telephones narrowband Improved talk time in USB mode Switch Automatically switches between wideband or narrowband sound quality In conference call mode automatic switching is disabled Enhanced USB sound quality Note Switch is the default setting To change the sound mode 1 Use 4 gt to locate the sound mode menu Bf on base display 2 Use a v to select one of the 3 modes from the menu and choose between fixed switched from the menu 3 Press OK to confirm the setting 2 5 5 Protection level selection Your headset offers a choice of 4 protection levels plus its additional basic protection level These levels protect you against sudden overly loud sound spikes that may come from the phone network such as shrill telefax signals or network interference and provide a limit to the maximum noise exposure from the headset during your workday The number of hours on average you spend on the telephone per day determines the set ting you should select All 4 protection levels meet and exceed de facto global protection levels and are compliant with NIOSH standards and EU health and safety codes of 85 dB A The TT4 protection level is compliant with pertinent Australian recommendation Important In some ju
6. 00 full charge Rightmost lit diode flashes when charging leftmost diodes are lit Leftmost diode flashes when lt 30 minutes of talk time remaining When headset placed in cradle for charging all diodes light for 1 second Battery indicator chargecradle for additional battery accessory Lit when charging green diode 16 8 Troubleshooting E KANEEEDH GN 9330 USB Q Nothing happens when try to adjust the clear dialtone A Make sure the base is set for telephone mode and the link is established telephone button s indicator on base is flashing Also ensure that the telephone is activated handset is off the hook or line button is pressed Q I am getting a buzzing sound on my headset A If the unit has been correctly set up your telephone may not be fully immune to the radio signals the headset uses To overcome this problem move the headset base at least 30 cm away from the telephone On GN 9350 you may want to reduce the range of your unit instead KNEE N Q My customers say they cannot hear me A Ensure the base unit is in the correct system setting by adjusting the clear dial tone switch You should experience a high quality dial tone from the headset Then call a friend and adjust your headset s microphone as described in the Guide for basic set up and use For setting information on your telephone system please also refer to www gnnetcom com gn9300 support RANE RANE
7. 7 e Press the headset s talk button e Press the base s telephone mode button gt The headset s link indicator will stop flashing to indicate that the headset base link has been closed Important If using electronic hookswitch on your telephone do not place the headset into the charging cradle and do not press the headset s talk button or press the base s telephone mode button as this will disconnect the call If the headset runs out of battery power the headset base link will remain active for up to 2 minutes to allow for battery changing Switching a call from desk telephone handset to headset It s possible to switch a call in progress from the telephone s handset to the headset 1 Remove the headset from base or if already out press the headset s talk button This establishes a link gt The headset s link indicator will start flashing and the call will be switched to the headset Note Do not place handset before the call is over as this will end the call New master headset pairing to base You may designate a new master headset for your base Important Before designating a new master headset ensure that the original headset s link to the base unit is closed by pressing its talk button The telephone or USB indicator should not flash To designate a new master headset 1 Place the new master headset into the charging cradle of the base 2 Press the base s pairing button gt Both the t
8. ENG Guide for additional functions GN Netcom UK Ltd Sales office Runnymede House 96 97 High Street Egham Surrey TW20 9HG United Kingdom Tel 44 0 1784 220140 Fax 44 0 1784 220141 GN Netcom Inc 77 Northeastern Boulevard Nashua NH 03062 USA Tel 800 826 4656 Tel 1 603 598 1100 Fax 1 603 598 1122 www gnnetcom com US EN www gnnetcom com 2005 GN Netcom All rights reserved GN 9350 GN 9330 GN 9330 USB Guide for additional functions This Guide for additional functions supplements the GN 9350 GN 9330 GN 9330 USB Guides for basic set up and use It provides instructions and information on the GN 9350 s GN 9330 s GN 9330 USB s additional functions features accessories and maintenance The Guides for basic set up and use provide the basic instructions for setting up and using your GN 9350 GN 9330 GN 9330 USB This Guide for additional functions contains information common to the GN 9350 GN 9330 and GN 9330 USB Each subchapter is clearly marked to which products they concern When the feature does not apply it will simply have a wire frame box and no grey fill i e 1 Product information 0 0 0 0 ccc cc eee eee eee e eens 3 2 Setting Up s ca7aicsntedndiaceatene ols daraanewes nae eawe nr edad ewes 4 2 4 Headset OMG scscehisadessateveadetaadeleads nigdsniedaniedohdet ented a aa E 4 2 2 Default Outbound Call mode 2c0 k sce ee scene ees sees tae tones ent a
9. an be wiped with a damp cloth with only a little dishwashing liquid if required Avoid getting moisture or liquids into any button sockets receptors or other openings Avoid exposing the product to rain Children and product packaging The packaging including plastic bags and wrapping parts are not toys for children The bags themselves or the many small parts they contain may cause choking if ingested Materials and allergies The headband is made of stainless steel which does not have a nickel coated surface The stainless steel alloy has been tested for nickel release in accordance with the European standard EN 1811 1998 According to EU Directive 94 27 EF the nickel release must be below 0 50 pgram cm week The release from the headband was 0 02ygram cm week The leatherette ear cushion s do not contain vinyl Batteries and product disposal Do not expose batteries to heat or puncture them Dispose of the product and or batteries according to local standards and regulations 18
10. art position for the LCD display After adjusting any of the other settings via the display it will revert to the transmit volume menu position Important For USB applications the volume settings are fixed and need no adjustment 2 5 2 Hookswitch selection The GN 9350 enables you to answer and end calls remotely by using the GN 1000 RHL or its built in electronic hookswitch EHS modes EHS is only possible on certain telephone sys tems In order to determine which telephones have the EHS feature enabled please refer to our website www gnnetcom com gn9120 ehs setup Please also refer to your telephone s user manual for clarification 4 modes are available GN RHL non EHS works with the GN 1000 RHL DHSG e g Siemens and Elmeg desk telephones AEI e g with Tenovis desk telephones MSH e g with Alcatel desk telephones Note By default the GN 9350 is set to the RHL interface which also is the correct setting if you manually operate your handset when answer ing ending calls as described in the Guide for basic set up and use To select the appropriate interface 1 Use 4 gt to locate the hookswitch selection menu on base display 2 Use a v to select one of the 4 interfaces from the menu 3 Press OK to confirm the interface Note To use the DHSG AEI or MSH function connect the connec tion cord accessory to your desk telephone and the AUX port of the GN 9350 2 5 3 Range power selecti
11. cted handset lifts telephone line connection opens Important During an incoming call your headset will automatically change to the required mode depending on whether the call is coming via the desk phone telephone or via VoIP USB After the call it will revert to the default mode you selected earlier The initial factory set mode is the telephone mode Conference calling Conference calling lets several headsets join together for a call The primary headset A 3 extra headsets B can join a conference call initiated by the primary headset See illustration Making conference calls 1 Remove primary headset from base make sure link is established Indicators on base and headset are flashing 2 Place secondary headset in primary headset s base gt Primary base s telephone and USB mode indicators and secondary headset s link indicator will light for 2 seconds 3 Remove secondary headset from primary headset s base 4 After a 4 pitch tone is heard in the primary headset press its talk button 11 A 4 4 4 5 Important Steps 2 to 4 may be repeated twice for 2 more secondary headset participants 5 Use the primary headset s telephone VoIP application to dial desired number and initiate conference call Atany point duringa callin progress you may add secondary headsets to forma conference call A maximum number of 4 headsets 1 master plus up to 3 secondary may join a conference call Ending
12. eadset action Audio indication Low battery 5 rapid beeps 20 second pause Volume up down 1 quick beep in increasing decreasing intensity Volume max min reached 1 rapid shrill low beep Incoming call with RHL functionality Rapid multi tone 2 second pause repeats Incoming call with VoIP call Depends on VoIP application Conference call request 4 pitch tone Conference call accept 1 beep Telephone line open close 1 beep Headset out of range 3 pitch tone Mute activation deactivation 1 beep Mute activated 2 pitch tone 10 second pause repeats 15 7 2 Headset s visual indicators Visual indication Headset action Link indicator blue Flashing when linked up Lit for 2 seconds Successful pairing including adding headsets in conference mode Lit during adjustment Receive volume reorientation is being adjusted Flashing rapidly Headset in DECT GAP mode 7 3 Base s visual indicators Base action Visual indication Telephone mode button s indicator Base talk button Lit when in telephone mode and flashing when linked up USB mode button s indicator Base talk button Lit when in USB mode and flashing when linked up Mute functionality indicator red Lit when mute is activated Battery indicator 4 green diodes 1 indicator light 25 of a full charge 4 indicator lights 1
13. elephone and USB mode buttons on the base and the headset s link indica tor will light for 2 seconds This indicates successful pairing of the new master headset 13 5 Use with DECT cordless telephones KALEH GN 9330 GN 9330 USB Your headset can also be used with DECT cordless telephones Digital Enhanced Cordless Telecommunication which are GAP compatible Generic Access Profile You must first pair the headset to the base unit of the cordless telephone A Important Your headset s authentication code is 0000 which is the same code as for most DECT cordless telephones Your headset will only work with cordless telephones with the 0000 code To pair your headset to your DECT cordless telephone 1 Press and hold down the headset s talk button and mute button at tip of volume control for 5 seconds gt The headset s link indicator will flash rapidly 2 Activate the cordless telephone s GAP mode Consult your cordless telephone s manual GAP compatibility pairing instructions gt The headset s link indicator will light for 2 seconds to indicate successful pairing Your headset is now ready to use with your cordless telephone Consult your cordless telephone s user manual for using your headset with your cordless telephone 6 Replacing the battery pack GN Netcom accessory D REED KEE 6 1 Adding extra battery charging facility An extra battery charging facility is available as an accessory This can
14. kers Navigate through the LCD display s 5 menus horizontally using the display control s 4 gt ar rows Within each of the 5 menus navigate vertically with the display control s arrows Press the OK button to confirm a specific choice value within the 5 different menus A star beside a selected choice value indicates the current setting Default start position The LCD display is always on and ready to use The permanent default start position for the LCD display is the leftmost transmit volume setting MJ The LCD display will always revert to this default start position if not operated for 30 seconds Within each of the 5 menus there is also a factory set default This default remains until you change it The last selected choice value within each of the 5 menus is always displayed in the first line of its menu Changing the settings 2 5 1 Transmit volume The transmit volume must be adjusted properly so your voice is heard clearly If you haven t already adjusted the transmit volume during your initial setting up do so now by completing the following 1 Put on headset 2 Use 4 gt to locate transmit volume menu EJ on base display VY 3 Make a call to someone who will act as a test person 4 Use a v to scroll through 12 setting transmit volume menu W until your test person confirms your voice is at the appropriate volume 5 Press OK to confirm new setting The transmit volume menu is the permanent default st
15. lume con trol is pushed up to increase the volume and pushed down to decrease the volume If you change the wearing ear of the headset you may also want to change the orientation of the volume control so that volume is still increased by pressing the volume control up To change the headset s volume control button orientation 1 Make sure there is no link between the headset and the base indicator on headset is not flashing 2 Press the headset s mute button for 10 seconds gt The headset s link indicator will light 3 Determine how you prefer to increase volume pushing the control either up or down 4 Press the volume control either up or down according to preference until the headset s link indicator turns off 4 Operating the headset KEN RANKED GN 9330 USB 4 1 Making ending calls via telephone with RHL EHS function 10 4 2 4 3 1 Ensure telephone mode is selected Remove headset from base or press headset s talk button if already wearing it gt RHL EHS function will activate handset lifts telephone line connection opens 3 Dial desired number 4 Replace headset in base or press the headset s talk button gt RHL EHS function will deactivate handset lowers telephone line connection closes Answering calls via telephone with RHL EHS function 1 The telephone rings 2 Remove headset from base or press the headset s talk button gt The call will be conne
16. n of features by model type Features GN 9350 GN 9330 GN 9330 USB Desk telephone connectivity VoIP USB connectivity GN 1000 RHL enabled Electronic hookswitch enabled Display for set up Adjustable range Sound refinement DSP Conference call On line indicator connectivity DECT GAP enabled not applicable for US version for connecting to your PC the headsets only work with the Windows 98 SE Windows 2000 and Windows XP operating systems A Important When using your GN 9350 or GN 9330 USB with a VoIP application consult the application s user manual for complete information and instructions or visit our web site www gnnetcom com gn9300 support This section contains set up and connection instructions for your headset s accessories and optional functions Note Your Guide for basic set up and use contains the primary set up and connection instructions EEA RSNEEECH cn 9330 USB 2 1 Headset port If your telephone has a port for headset it is recommended to leave the handset cord in the telephone Connect the telephone s headset port to the telephone port on the base This will enable you to use the call button on your telephone if there is one and will limit the number of cords coming out of your base GN 9330 GN 9330 USB 2 2 Default Outbound Call mode The base is default set for telephone use If you want to use y
17. on Your headset offers 3 range power modes Normal Low and Very Low The Normal mode is ideal for most users However if you experience interference from other communication devices during your calls you may want to switch to the Low or Very Low modes Changing to Low or Very Low power modes will reduce the range of your headset Power mode Range DECT Range US DECT Normal Up to 100 m Up to 300 Low Up to 50 m Up to 150 Very Low V low Up to 20 m Up to 60 ft In typical office environment Note The Normal power mode is the default setting To change the range power mode 1 Use 4 gt to locate the range power mode menu on base display 2 Use a to select one of the 3 modes from the menu 3 Press OK to confirm the new mode 2 5 4 Sound mode selection This menu is split into two sections Treble Normal Bass and Fixed Switch These two sections are separated by a blank line It is possible to choose one mode in each of the two sections Your headset offers 3 treble bass modes Treble Normal and Bass You can change these to suit your personal preferences or needs and seperately determine the USB sound quality Sound mode Effect Benefits Treble Accentuates high tones Ideal for users with slight high frequency hearing loss Normal Accentuates all tones evenly Ideal for all users Bass Accentuates lower tones Ideal for users
18. our VoIP application as default calling media press the USB EJ button for 5 seconds If you want to change it back again press the Telephone E button for 5 seconds KEA EEN Gn 9330 USB 2 3 Connecting to the GN 1000 RHL Remote Handset Lifter GN Netcom accessory You may purchase a GN 1000 RHL as an accessory which lets you answer and end telephone calls while away from your desk Please contact your vendor or visit www gnnetcom com gn9300 support for further details To connect your GN 1000 1 Mount the GN 1000 to your telephone as described in its user manual 2 Plug RHL s connection cord into headset base s AUX port The GN 9350 enables you to use electronic hookswitch EHS to answer and end calls while away from your desk Feature is described in section 2 5 2 The remote answering and ending of calls is also available on certain softphone VoIP applications 2 4 2 5 Connecting to external Online Indicator OLI GN Netcom accessory An external online indicator accessory can be placed on your desk or near your telephone to indicate when you re on a call To connect to an external OLI Plug cord from OLI to base s OLI port LCD display Your base unit has a LCD display and display control with which you control 5 settings E Transmit volume setting Hookswitch selection Range power selection Sound mode selection B Protection level selection IntelliTone Navigation and mar
19. oves the sound quality of incoming calls by removing impurities transmitted with the signal such as background noise from your caller s environment 3 Wearing styles Your headset offers headband neckband and ear hook wearing styles Note GN 9330 and GN 9330 USB come with an ear hook and a headband Neckband is available as an accessory KNEE EA 3 1 Headband wearing styles You can choose to wear the headset on either the left or right ear The headset can be rotated 360 Changing boom arm wearing side headband 1 Rotate boom arm unit 90 A KNEE KNEES 3 2 Neckband wearing style With the neckband the headset is worn on the right ear Note This wearing style is available as an accessory for GN 9330 and GN 9330 USB LGN 9350 GN 9330 GN 9330 USB 3 3 Ear hook wearing styles You can choose to wear the headset on either the left or right ear The headset can be rotated 360 Changing ear hook wearing side 1 Flip the ear hook over 2 Rotate the ear hook 180 EA KANEEECH 3 4 Changing wearing styles All wearing styles headband neckband and ear hook are inter changeable To change any wearing style for example from headband to ear hook 1 Unclip headset from the current wearing style 2 Affix the new wearing style Gi KNEE EA 3 5 Receive volume button reorientation By default the headset is set up for wearing on the right ear This means the vo
20. risdictions applicable regulations or laws may mandate the required setting you use The Default level provides a protection level of 118 dB A Your headset protects you against overly loud sound spikes If you use the telephone s handset for calling you will not have this protection Protection level Criteria for selecting Level 0 Basic protection against overly loud sound spikes 118 db A Auto volume disabled Level 1 Less than 4 hours on telephone day Level 2 4 8 hours on telephone day Level 3 More than 8 hours on telephone day Level 4 TT4 Recommended Australian protection level Telstra Compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 To change the protection level 1 Use 4 gt to locate the protection level menu B on base display 2 Use a v to select one of the 5 modes from the menu 3 Press OK to confirm the new mode Automatic volume adjustment and noise reduction Your headset offers two built in features which give you optimum sound levels and quality Both features operate automatically so you need not make any adjustments to the headset Automatic volume adjustment The automatic volume adjustment feature automatically sets the volume levels of all calls so that each call is heard at the same consistent volume you have set Autovolume is not enabled in protection level 0 Noise reduction The automatic noise reduction feature impr
21. s antes haria en 4 2 3 Connecting to the GN 1000 RHL Remote Handset Lifter GN Netcom accessory 4 2 4 Connecting to external OLI GN Netcom accessory 0000 cece cece e eee ee 5 2 SLED GISPlAY cexsvedeicarnaceensederedaed a a oneecundeeatansateneatesinmeaaat canes 5 2 5 1 Transmit VOUM eiin ed ited nieve heed sive dated seandalaaulentebes 5 2 5 2 HOOKSWITCH SCIECHION o 4 2 00c00 ccc0reheentessardesanboban eg tae antag bai si onde ean 6 2 5 3 Range power selection 0 6 00 e eee c eee eee e eee ees 6 2 54 Sound Mode SCIECION i56 esse aica de dea Dedced eared aeee ds eee nee A end eunk eee 7 2 5 5 Protection level selec yo 0 4 cer nksevsovevadsereiserhivesietesseseehatiaks ted nos 8 3 Wearing Styles ii i icine ied eieen eine i Eii areas BES DENO DERE UE 9 3 1 Headband wearing styles 0 0 cee ccc eee cece etree EA eee e tne e tenn eee ee 9 3 2 Neckband wearing styles 20 2 6c cece cect c eet tence teen ee ee 9 3 3 Ear hook weanhe Styles cai seccseudeiGniasguarsevesiauwatoavaieganiateniawtahaced ds 10 34 Changing Wearing Styles so gcd csresccuritenmacee demande EE A antes E ane nee 10 3 5 Receive volume button reorientation 0 00 0 00 c ccc ccc e eee eee 10 Operating the headset 0 cece ccc cette eee 10 4 1 Making ending calls via telephone with RHL function 2 202222 esse ee 10 4 2 Answering calls via telephone with RHL function
Download Pdf Manuals
Related Search