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Gateway 9315 Network Router User Manual

1. es Bank 3 Bank 2 Bank 1 When using Dual Rank double row DIMMs a maximum of four loads per memory channel is supported therefore a maximum of four dual rank DIMMs can be populated on this system board 65 Supported DDR266 DIMM populations Bank 3 DIMMs 3A and 3B Bank 2 DIMMs 2A and 2B Bank 1 DIMMs 1A and 1B Single row Empty Empty Double row Empty Empty Double row Double row Empty Single row Single row Empty Double row Double row Empty Single row Double row Double row Single row Single row Single row Double row Double row Double row Single row Single row Single row Supported DDR333 DIMM populations Bank 3 DIMMs 3A and 3B Bank 2 DIMMs 2A and 2B Bank 1 DIMMs 1A and 1B Single row Empty Empty Empty Empty Double row Empty Single row Single row Empty Double row Empty Single row Double row Memory online sparing 66 Single row Single row Single row Double row Double row Single row Single row The chipset on the system board in the Gateway 9315 supports memory online sparing which can provide a way to prevent data loss in case of DIMM failure Memory online sparing is configured in the BIOS Using memory online sparing one DIMM per channel selectable in the BIOS setup utility is used as a memory spare the spare DIMM must be equal to or larger than the largest DIMM in that channel If a DIMM begins to fail
2. 66 Removing and Installing PCI expansion cards 69 Removing and installing the PCI riser assembly 69 Removing and installing a PCI expansion card 71 Removing and installing a PCI riser connector 72 Replacing a system fan nananana 75 Installing a processor 76 Replacing the power supply 80 Installing or replacing the hot swap backplane 82 Replacing the CMOS battery 84 Replacing the control panel 20 86 Replacing the system board 88 Using the BIOS Setup Utility 91 Opening the BIOS Setup utility 92 Updating the BIOS swe sis meme name mi ma ee do SO ee ee os 93 Rolling BIOS aici chee thee Robbe te Ghee ee de bbe PEE ae bats 93 Recovering the BIOS 94 Resetting the BIOS oret aiei oE flan on eas RR ee Ne ea eel a ns eee hs 97 Resetting BIOS passwords 98 Troubleshooting 2 21 22 28 dima De ee A 101 Telephone SUPPO
3. 36 Gathering the tools you need 36 Getting Help 2 0 edd eh eS On La digas ah ase dad ee GE aa 36 Preventing static electricity discharge 37 Opening the server case 38 Closing the server case 39 Removing and installing air ducts air dams and baffle 41 Removing the processor air duct 41 Installing the processor air duct 42 Removing the air baffle 0 0 tees 42 Installing the air baffle 44 Installing and removing drives 45 Installing a diskette in a converted hard drive bay 45 Removing a diskette drive from the converted hard drive bay 49 Installing a CD or DVD drive 50 Removing a CD or DVD drive 0 eee 52 Installing or replacing a hard drive 53 Configuring your onboard RAID solution 61 Filling empty drive bays 64 Installing Memory 2 22 4 4440008 ee ee Re eek Rad de aes 65 Memory online sparing
4. 9 Open the connector on the back of the diskette drive by pulling up on the connector cover 10 Insert one end of the 26 pin diskette drive flat flex cable into the connector then push down on the connector cover to lock it into place 11 Insert the new drive assembly into the hard drive bay until it clicks into place 47 48 12 Open the connector labeled Floppy Con on the backplane by pulling up on the connector cover 13 Insert the other end of the diskette flat flex cable into the backplane connector then push in on the connector cover to lock the cable into place 14 Reinstall the bezel if required by snapping it into place on the front of the chassis 15 Follow the instructions in Closing the server case on page 39 16 Reconnect all power cords and peripheral device cables then turn on the server Removing a diskette drive from the converted hard drive bay To remove a diskette drive from the converted drive bay 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Caution The diskette drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is A unplugged 2 Follow the instructions in Opening the server case on page 38 Unlock the bezel if necessary and remove it by pulling
5. on page 131 For information on the RAID BIOS console utility see Configuring your onboard RAID solution on page 61 For information on a specific RAID console for an add in RAID solution see the documentation on that hardware which accompanied your server Chapter 3 Maintaining Your Server cat m Caring for your server m Recording the BIOS configuration m Managing your server and network 25 Caring for your server To extend the life of your server m Be careful not to bump or drop your server m When transporting your server we recommend that you put it in the original packaging materials m Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded speakers m Avoid subjecting your server to extreme temperatures Do not expose your server to heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you m Keep all liquids away from your server When spilled onto server components almost any liquid can result in extremely expensive repairs that are not covered under your warranty m Avoid dusty or dirty work environments Dust and dirt can clog the internal mechanisms and can cause the server to overheat e Cleaning your server Keeping your server clean and the vents free from dust helps keep your server performing
6. If an error message appears on the screen write down the exact message before calling Gateway Customer Care For instructions see Telephone support on page 102 Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Check your configuration settings When diagnosing problems press the non maskable interrupt NMI button with a straightened paper clip to put the server into a halt state For the location of the button see Control panel on page 2 If an error occurs in a program see its documentation or online help Warning To avoid bodily injury do not attempt to troubleshoot your server problem if O The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician or Gateway Customer Care Battery replacement If you have problems after installing a new CMOS battery try each of the following items closing the case and restarting the server after each try Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Correct any discrepancies 107 m Remove the top panel by following the instructions in Opening the server case on page 38 then make sure that all cables inside the case are attached securely Also make sure that the colored cable edges are aligned correctl
7. avoid dusty areas Is a low static environment avoid carpeted areas Has a stable surface on which to set your server Has enough room to place all of your server parts Is near a grounded outlet so you can test your server after installation Is near a telephone in case you need help from Gateway Customer Care The telephone must be directly connected to a telephone jack and cannot be connected to your server Gathering the tools you need Some tools and supplies that you may need to work on your server are A notebook to take notes A Phillips screwdriver A small flat blade screwdriver Small containers to store various types of screws A grounding wrist strap available at most electronic stores Getting Help If you have questions about performing any of these procedures contact Gateway Customer Care For more information see Getting Help on page 7 36 Preventing static electricity discharge The components inside your server are extremely sensitive to static electricity also known as electrostatic discharge ESD Warning To avoid exposure to dangerous electrical voltages and moving parts turn off your server and unplug the power cord and modem cable D before opening the server case Caution ESD can permanently damage electrostatic discharge sensitive components in the server Prevent ESD damage by following ESD A guidelines every time you open the server case Before working with server components follow th
8. follow the instructions in Removing and installing a PCI riser connector on page 72 6 Position the PCI riser assembly over the PCI sockets on the server board lining up the four hooks at the back of the riser assembly with the four slots in the back of the chassis 7 Press the PCI riser assembly back into the server 8 Follow the instructions in Closing the server case on page 39 9 See the card s documentation for software installation instructions 70 w gateway com Removing and installing a PCI expansion card P To remove and install a PCI expansion card Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 3 If you are replacing a card disconnect any cables that are attached to the old card 4 Lift the PCI riser assembly from the system board by lifting the two blue latches on the assembly 5 If you are replacing a card remove the old expansion card You can slightly rock the card end to end to loosen and remove the card do not bend the card sideways then proceed to Step 6 Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card OR If you need to change out the PCI riser connector fol
9. nuts equipped with spring clips that come with most server cabinets into the holes in the front posts of the cabinet 5 Push the server into the cabinet again 18 www gateway com 6 Use a screw through each handle to secure the server to the cabinet posts 7 Remove the bezel lock keys from the inside of the bezel then snap on the bezel with the control panel area at the right 8 To lock the bezel insert the key into the lock and rotate it 4 turn clockwise To unlock it rotate the key 1 4 turn counter clockwise Removing the server from a cabinet To remove the server from a cabinet Warning Screws are required to support the front of the server You must support the server while removing the front screws and while sliding D the server off the cabinet rails If the server is not supported damage to the server or injury may result T Remove the screws through the handles that hold the server in the cabinet 2 While supporting the server slide the server out from the cabinet gateway com 19 Starting your server Before you start your server for the first time m Make sure that the server and monitor are plugged into a power outlet or surge protector and that the surge protector if you are using one is turned on m Make sure that all cables are connected securely to the correct ports and jacks on the back of the server Caution When you connect peripheral devices to the server make sure that your
10. 29 4 Type the password and press ENTER then type it again and press ENTER 5 Save your changes and close the BIOS Setup utility To remove a BIOS security password 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select the Security menu then select the password to remove 3 Enter the current password then press ENTER 4 For the new password leave the password field blank then press ENTER The password is removed Tips amp Tricks Passwords can also be cleared using jumpers on the system board Fy For instructions see Resetting BIOS passwords on page 98 30 Identifying your server While you are working on a cabinet that contains several slim servers it can be difficult to keep track of which server or servers you are currently working on The System ID indicator is a blue LED that you can turn on to help you locate the correct server Your server has a System ID indicator in the front and in the back In addition to the following procedure the ID LED can also be turned on by using the Gateway Systems Manager software To turn on the System ID LEDs 1 Press the System ID button The two blue System ID LEDs turn on System ID LED System ID button System ID LED For the System ID LEDs to turn on the server does not need to be turned on but it does need to be plugged in 2 To turn off the LEDs press the System ID but
11. Perform keyboard controller BAT test Check if waking up from power management suspend state Save power on CPUID value in scratch CMOS R R Off R Go to flat mode with 4 GB limit and GA20 enabled Verify the bootblock checksum R R G R Disable CACHE before memory detection Execute full memory sizing module Verify that flat mode is enabled R R G O If memory sizing module not executed start memory refresh and do memory sizing in Bootblock code Do additional chipset initialization Re enable CACHE Verify that flat mode is enabled R O Off R Test base 512 KB memory Adjust policies and cache first 8 MB Set stack R O Off O Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM Check point D6 D7 D8 D9 DA E1 E8 EC EE Diagnostic LED decoder G Green R Red O Orange R O G R O R Off R O R Off O Description Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS checksum is tested If BIOS recovery is necessary control flows to checkpoint E0 See Bootblock Recovery Code Checkpoints section of document for more information Restore CPUID value back into register The Bootblock Runtime interface module is moved to system memory and control is given to it Determine whether to execute serial flash The Runtime module is uncompressed into memory CPUID information is stored in memory Store the U
12. S5 117 BIOS The settings in the BIOS Setup utility are not retained m Replace the CMOS battery For instructions see Replacing the CMOS battery on page 84 CD drive Your server does not recognize a CD or the CD drive m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the IDE controllers are enabled For more information see Using the BIOS Setup Utility on page 91 m Reinstall the device driver For instructions see Using your System Companion CD on page 33 m Make sure that the drive is configured correctly by following the instructions in the drive s documentation m To check the installation see Installing a CD or DVD drive on page 50 and Removing a CD or DVD drive on page 52 Your CD drive tray does not open m Press a straightened paper clip wire into the CD drive s manual eject hole The drive tray opens m If this problem happens frequently while the server is turned on the drive may be defective Diskette drive 118 The diskette drive is not recognized m Restart your server m To check the installation see Installing a diskette in a converted hard drive bay on page 45 and Removing a diskette drive from the converted hard drive bay on page 49 The diskette drive LED is lit continuously m Remove the diskette from the drive If the light stays on try restarting your server m To check
13. To mount your server in a cabinet 1 Remove the two screws from each handle then set the handles and screws aside 2 Align the slots in a server rail with the studs on the side of the server then engage the slots with the studs and slide the rail back until it stops Your server may be different than the server shown in the example Locking screw hole Server rail Slot Locking screw hole Mounting stud Locking screw hole Slot 3 Align the locking screw holes in the rails with the threaded screw holes in the server then install the two locking screws through each rail 14 www gateway com 4 Place a disk guide over the disk guide screw hole towards the back of the server Disk guide screw hole 5 Install a small screw through the disk guide and tighten the screw Attach the remaining disk guide on the other side of the server Disk guide Disk guide screw www gateway com 15 6 Attach a nut bar to the inside of the two back cabinet posts using medium screws but do not completely tighten the screws leave them loose enough to allow insertion of the cabinet rail in the next step 7 Insert the slotted foot at the back of each cabinet rail between the nut bar and the post then tighten the screws 16 www gateway com 8 With the front of the server facing you lift the server and insert it into the cabinet from the front then position the disk guides so they fit into the cabinet rails You
14. a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at your own expense Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the A product Telecommunications per part 68 of the Code of Federal Regulations CFR 47 applicable to products fitted with USA modems 150 Your modem complies with Part 68 of the Code of Federal Regulations CFR 47 rules On the computer or modem card is a label that contains the registration number and Ringer Equivalence Number REN for this device If requested this information must be provided to the telephone company A telephone line cord with a modular plug is required for use with this device The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details The Ringer Equivalence Number REN is used to determine the number of dev
15. and modem cables from the wall outlets before cleaning the system Unplug the system from the wall outlet and refer servicing to qualified personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the cabinet is damaged The system performance changes Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway 148 Important Do not use Gateway products in areas classified as hazardous locations Such areas include patient care areas of medical and A dental facilities oxygen laden environments or industrial facilities Warning To reduce the risk of fire use only No 26 AWG or larger D telecommunications line cord 149 Regulatory compliance statements United States of America Federal Communications Commission FCC Unintentional emitter per FCC Part 15 FCC Part 15 Class A Statement The server is designated as complying with Class A requirements if it bares the following text on the rating label This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation This device has been tested and found to comply with the limits for
16. expansion card 69 71 PCI riser assembly 69 PCI riser connector 72 power supply 80 processor 76 processor air duct 42 SATA drive 53 system board 88 system fan 75 Internet connection troubleshooting 120 intrusion switch connector location 5 6 J jacks see connections jumper location 5 6 K keyboard cleaning 27 157 port 3 troubleshooting 120 L LAN jack 3 LED diagnostic 110 indicators 2 21 information 110 system board 110 line conditioners 11 location CPU sockets 4 fan module 4 memory slots 4 power supply 4 lock Kensington 3 key 2 29 38 location 2 3 M Main menu BIOS Setup utility 92 maintenance cleaning 26 cleaning case 26 cleaning keyboard 27 cleaning screen 27 Gateway Systems Manager 29 general guidelines 26 recording BIOS configuration 28 master boot record 120 memory installing 65 location 5 6 online sparing 66 troubleshooting 120 memory slots location 4 messages 105 modem connection speed 122 troubleshooting 120 monitor cleaning 27 158 port 3 troubleshooting 122 motherboard see system board mounting server 13 mouse port 3 N network jack 3 NMI 107 non maskable interrupt 2 107 O onboard RAID configuring 61 online memory sparing 66 opening case 38 operating system setup 24 P password clearing 98 resetting 98 resetting BIOS 98 supervisor 29 user 29 PCI card see card PCI riser assembly installing 69 removing 69 PCI riser connector installing
17. in the captive screws on the corners of the heat sink gently tightening diagonal screws screw in one screw then the screw located diagonally to the first screw Do not fully tighten one screw before tightening another 12 Gradually and equally tighten each captive screw until each is firmly tightened Do not over tighten the screws 13 Follow the instructions in Installing the processor air duct on page 42 14 Follow the instructions in Closing the server case on page 39 79 Replacing the power supply Warning The power supply in this server contains no user serviceable parts Only a qualified computer technician should service the power supply Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the connector on your surge protector UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord To replace the power supply 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 3 If you have a hot swap backplane installed follow the instructions in Removing the air baffle on page 42 4 Disconnect the power signal cable ma
18. inches 15 cm around the system for ventilation when you set up your work area Never insert objects of any kind into the computer ventilation openings Some products are equipped with a three wire power cord to make sure that the product is properly grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this system make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your system is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use Do not walk on the power cord or allow anything to rest on it Do not spill anything on the system Some products have a replaceable CMOS battery on the system board There is a danger of explosion if the CMOS battery is replaced incorrectly Replace the battery with the same or equivalent type recommended by the manufacturer Dispose of batteries according to the manufacturer s instructions When the computer is turned off a small amount of electrical current still flows through the computer To avoid electrical shock always unplug all power cables
19. it from the chassis 4 Pull up on the top of the connector on the backplane marked Floppy Con to release the flat flex cable 5 Push in on the lever at the back of the drive carrier to release the drive carrier from the drive bay then slide the diskette drive carrier out through the front of the server 6 Pull up on the top of the connector on the back of the diskette drive and remove the flat flex cable 7 Remove the four screws securing the rails to the carrier then remove the rails 8 Remove the two screws securing the diskette drive in the carrier then slide the drive out of the carrier 9 Follow the instructions in Installing a diskette in a converted hard drive bay on page 45 if you are installing a new diskette drive OR Follow the instructions in Installing or replacing a hard drive on page 53 to install a hard drive 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Follow the instructions in Closing the server case on page 39 12 Reconnect all power cords and peripheral device cables then turn on the server 49 Installing a CD or DVD drive To install a CD or DVD drive 1 50 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Caution The CD or DVD drive is not hot swappable Befor
20. runtime language module Display the system configuration screen if enabled Initialize the CPUs before boot including the programming of the MTRRs Prepare CPU for operating system boot including final MTRR values Wait for user input at config display if needed Uninstall POST INT1Ch vector and INTO9h vector De initializes the ADM module 113 Check point AB AC B1 00 61 70 Diagnostic LED decoder Description G Green R Red O Orange O Off O G Prepare BBS in Int 19 boot O G R Off End of POST initialization of chipset registers R Off R O Save system context for ACPI Off Off Off Off Pass control to OS Loader typically INT19h OEM POST Error This range is reserved for chipset vendors and system manufacturers The error associated with this value may be different from one platform to the next Bootblock initialization code checkpoints The Bootblock initialization code sets up the chipset memory and other components before system memory is available The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the bootblock initialization Check point Before D1 D1 DO D2 D3 D4 D5 114 Diagnostic LED decoder Description G Green R Red O Orange R R Off O Early chipset initialization is done Early super I O initialization is done including RTC and keyboard controller NMI is disabled R R Off O
21. screen If your computer screen is a flat panel display use only a damp soft cloth to clean it Never spray water directly onto the screen Caution The computer screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia based glass cleaners OR If your computer screen is not a flat panel display use a soft cloth dampened with glass cleaner to clean the screen Never spray cleaner directly onto the screen 27 Preparing for system recovery If your system files are corrupted you may not be able to start the server from the hard drive Startup diskettes are diskettes that let you start the server and attempt to fix the problem See your operating system s documentation or online help for instructions on creating startup diskettes Some operating systems also let you create an emergency repair diskette to back up critical operating system files See your operating system s documentation or online help for instructions on creating and using an emergency repair diskette Recording the BIOS configuration To help keep track of your custom changes to BIOS settings and to prepare for system recovery you should record your BIOS configuration after you have your server set up and working To record your BIOS configuration 1 Print the appendix for BIOS Settings on page 131 2 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup util
22. server and devices are turned off and the power cords are unplugged To start the server 1 Turn on any peripheral devices connected to the server 2 Press the power button Power LED Power button System fault LED Reset button 20 www gateway com When the power LED It means IS Green steady on The server is turned on Green blinking The server is in sleep mode Off The server is turned off When the system It means fault LED is Green steady on The server is operating normally Green blinking The server is operating in a degraded condition Orange steady on The server is in a critical or unrecoverable condition Orange blinking The server is in a noncritical condition Off POST failure or full system stop If nothing happens when you press the power button m Make sure that the power cable is plugged in securely and that your surge protector if you are using one is plugged in and turned on m Make sure that the monitor is connected to the server plugged into the power outlet or surge protector and turned on You may also need to adjust the monitor s brightness and contrast controls m Wait 5 10 seconds after plugging the power cord into the server before pressing the power button This allows the internal monitoring and control hardware to initialize a If you cannot find the cause of the power loss contact Gateway Customer Care For more information see Getting Help on pa
23. sure meer Pee eed ee nd eared see due de meta ss ald Beaute eb ed 102 Before calling Gateway Customer Care 102 Telephone Support 5 ced eee eden ere beeen thet Geet model aa iv ves 103 Putoring and training 242248 Lae me ASA ak Raid eae oe Ole ed eats del 103 Safety Guidelines mae fm ae se Ga sente RAS ne ee ie OMe ate eee neers 104 Enor Messages rennes art gene era due wily alone a pharaon and eae 105 Troubleshooting caner nr teeatecine wei pom amino age eed Oe dune had th 107 First EC A ER a AEE R 107 Batiery replacement 4443460 a e Sold A E A a a a SAA aa ben bh 107 Beep CodeS A EE men ae EEE EAE ENEKEN I EEEN E AE BR ak aoa ele eee 108 LED information 2 4 2320 ete an e ETEN K E a E e A be Ades 110 Diagnostic LEDS wc tec santas asad EERE Abra e e A EE AEE Be 110 BIOS 4 5 EE NE OE EK R T N A A Sa ate Mart aa RE A ge AA 118 GDS ee ait ya A a A AA A E MO AR DANN n a 118 Diskete drive earar iaee es EAE a de AEA E e a AE et 118 Expansion cards ns berena date aean E E o E ram nie O aaah Bee tte 119 Hard CIV Sinise ire e a a AS wate OREORE OE EAE An 119 IMTS FOE E cre E E E Green E E EA E EEE S E E EE 120 Keyboard oera ois EEA A E AN a bee Sheba don Es 120 M mory see eae eka E bias Aube e ene Le EA AL eee 120 Modem telephone dial up 120 Monl oaea en a he coh gett ete RME AE ERA Ane Waa Gale ERES 122 POWE i s sabi Snap ben ne eee a Do
24. through your telephone to get answers to your questions Resource Service description NEW Gateway s Get tutorial assistance for software issues fee based software tutorial service Gateway Customer Care Sales accounting and warranty Talk to a Gateway Customer Care representative about a non tutorial technical support question Get information about available systems pricing orders billing statements warranty service or other non technical issues Tutoring and training Gateway s Customer Care professionals cannot provide hardware and software training Instead Gateway recommends the following training resource Resource Gateway Learning Libraries Service description A variety of courses and tutorials are available on CD Select from several easy to use learning libraries 877 485 1464 US option 6 800 846 3609 Canada and Puerto Rico 605 232 2191 all other countries 800 846 2000 US 888 888 2037 Canada For more information www gateway com training 103 Safety guidelines While troubleshooting your server follow these safety guidelines 104 Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected Do not attempt to open the monitor To do so is extremely dangerous Even if the power is disconnected energy stored in the monitor components can be dangerous Also opening the monitor voids its warranty Make
25. 72 removing 72 ports see connections POST power on self test 21 POST code checkpoints diagnostic LEDS 111 power auxiliary connector 5 6 button 2 20 22 connector 6 cord connector 3 5 indicator 2 21 LED 2 21 line conditioners 11 main connector 5 6 protecting from surges 11 reset button 2 source problems 11 static electricity 37 surge protectors 11 troubleshooting 123 uninterruptible power supply UPS 12 power distribution board location 4 power supply installing 80 location 4 manageability connector 5 6 replacing 80 uninterruptible 12 power on self test 21 processor heat sink 76 installing 76 location 4 replacing 76 troubleshooting 123 processor air duct installing 42 removing 41 PS 2 port 3 R rack installing in server 13 removing server from 19 rack mount kit 13 rack mounting server 13 RAID drives installing 53 rail installation 13 RAM see memory recovering BIOS 94 removing see also installing server from cabinet 19 replacing see installing reset button 2 resetting the BIOS 97 riser card 4 5 6 69 RJ 45 serial port 3 configuring 23 rolling BIOS 93 S safety general precautions 10 148 guidelines for troubleshooting 104 static electricity 37 SATA backplane 82 connectors 5 drive location 2 4 installing drives 53 screen cleaning 27 troubleshooting 122 SDRAM see memory security locking server 29 set passwords 29 setting up in BIOS 29 supervisor password 29 system 29
26. 7C 84 85 87 8C 8D 8E 90 AO Al A2 A4 A7 A8 A9 AA Diagnostic LED decoder G Green R Red 0 0range Off Off Q O O O D D D O QO Q DDD D R 9 OOD OD D9 DMD OO D DVO Off Off Off Off Off Off G D O D D Off Off Off Off Off R D DDO Off Off Off Off Off Off Off Off Description Update CMOS memory size from memory found in memory test Allocates memory for Extended BIOS Data Area from base memory Initialize NUM LOCK status and programs the KBD typematic rate Initialize Int 13 and prepare for IPL detection Initialize IPL devices controlled by BIOS and option ROMs Initialize remaining option ROMs Generate and write contents of ESCD in NVRam Log errors encountered during POST Display error to the user and gets the user response to error Execute BIOS setup if needed requested Late POST initialization of chipset registers Build ACPI tables if ACPI is supported Program the peripheral parameters Enable disable NMI as selected Late POST initialization of system management interrupt Check boot password if installed Clean up work needed before booting to operating system Take care of runtime image preparation for different BIOS modules Fill the free area in FOOOh segment with OFFh Initializes the Microsoft IRQ Routing Table Prepares the runtime language module Disables the system configuration display if needed Initialize
27. 8 IRQ4 2E8 IRQ3 Disabled Enabled Disabled Keyboard only Auto Keyboard and Mouse Disabled Enabled Enabled Disabled FullSpeed 12Mbps HiSpeed 480Mbps Selects USB Mass Storage Device Configuration submenu with USB Device enable Disabled Enabled Enabled Disabled Disabled Enabled 135 136 BIOS menu BIOS submenu Memory Configuration Setting Onboard NIC 1 ROM Onboard NIC 2 Right Onboard NIC 2 ROM Slot 1 Option ROM Slot 3 Option ROM Slot 4 Option ROM DIMM 1A Information DIMM 1B Information DIMM 2A Information DIMM 2B Information DIMM 3A Information Value Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare Installed Not Installed Disabled Spare BIOS menu Boot BIOS submenu Boot Settings Configuration Setting DIMM 3B Information Extended Memory Test Memory Retest Memory Remap Feature Memory Sparing Disabled provides the most memory space Sparing reserves memory to replace failures Quick Boot Quiet Boot Bootup Num Lock PS 2 Mouse Support POST Error Pause Hit lt F2 gt Message Display Value Installed Not Installed Disabled Spare 1 MB 1 KB Every Lo
28. BMC 32 Boot menu BIOS Setup utility 92 bootblock initialization code checkpoints diagnostic LEDs 114 bootblock recovery code checkpoints diagnostic LEDs 115 C cabinet removing server 19 card installing 69 71 slot location 4 5 69 troubleshooting 119 case closing 39 opening 38 CD Gateway Systems Manager 29 System Companion 33 troubleshooting 118 CD drive installing 50 location 2 troubleshooting 118 checkpoints ACPI runtime 117 bootblock initialization code 114 bootblock recovery code 115 DIM code 117 POST code 111 155 cleaning case 26 keyboard 27 screen 27 closing case 39 CMOS battery see battery configuration jumper 5 6 configuring onboard RAID 61 RJ 45 serial port 23 connections diskette drive 5 6 IDE 5 6 keyboard 3 LAN 3 monitor 3 mouse 3 network 3 power 3 5 6 PS 2 3 RJ 45 5 6 SATA 5 serial 3 USB 2 3 VGA 2 3 control panel 2 location 2 replacing 86 cover panel removing 38 replacing 39 CPU installing 76 CPU sockets location 5 D DDR SDRAM see memory device drivers installing 33 diagnostic LEDs 110 ACPI runtime checkpoints 117 bootblock initialization code checkpoints 156 114 bootblock recovery code checkpoints 115 DIM code checkpoints 117 POST code checkpoints 111 DIM code checkpoints 117 DIMM see memory DIMM slots location 6 diskette drive connector 5 6 installing 50 location 2 replacing 50 troubleshooting 118 display troubleshooting 122 docu
29. CTS RTS CD PC ANSI VT100 VT UTF8 Disabled Serial A Serial B Serial A Serial B Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled 141 142 BIOS menu Server Cont d BIOS submenu Setting FSB Error Logging Hublink Error Logging Assert NMI or SERR Assert NMI or PERR Resume on AC Power Loss FRB 2 Policy Late POST Timeout Hard Disk OS Boot Timeout Value Disabled Enabled Disabled Enabled Disabled Enabled Disabled Enabled Stays Off Power On Last State not supported When set to Stays Off Power Switch Inhibit is disabled Disable BSP not supported Do not disable BSP not supported Retry on Next Boot Disable FRB2 Timer Disabled 5 minutes 10 minutes 15 minutes 20 minutes Disabled 5 minutes 10 minutes 15 minutes 20 minutes BIOS menu Value BIOS submenu Exit Setting PXE OS Boot Timeout OS Watchdog Timer Policy Platform Event Filtering Save Changes and Exit F10 Discard Changes and Exit ESC key Discard Changes F7 Load Setup Defaults F9 Load Custom Defaults Disabled 5 minutes 10 minutes 15 minutes 20 minutes Stay On Reset Power Off Enabled Disabled Save Custom Defaults The following 2nd level submenus are accessed from the submenu indicated in the first column BIOS submenu BIOS 2nd level IDE Configuration Cont d Setting Val
30. FB F4 FC FD FF 116 Diagnostic LED decoder G Green R Red O Orange O D D D D O O O D O R R R O O O 0 Oo D D O O D D J G R O R O O O D D Description Read error occurred on media Jump back to checkpoint EB Search for pre defined recovery file name in root directory Recovery file not found Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file Start reading the recovery file cluster by cluster Disable L1 cache Check the validity of the recovery file configuration to the current configuration of the flash part Make flash write enabled through chipset and OEM specific method Detect correct flash part Verify that the found flash part size equals the recovery file size The recovery file size does not equal the found flash part size Erase the flash part Program the flash part The flash has been updated successfully Make flash write disabled Disable ATAPI hardware Restore CPUID value back into register Give control to F000 ROM at F000 FFFOh DIM code checkpoints The Device Initialization Manager DIM gets control at various times during BIOS POST to initialize different system buses The following table describes the main checkpoints where the DIM module is accessed Checkpoint 2A 38 ACPI runtime checkpoints Description Initialize different buses and perform the following functions Reset Detect and Disab
31. Gateway User Guide Gateway 9315 Server Contents 1 Checking Out Your Gateway Server 1 FON yt rime jules bh hee ele Dane ee en tees nol ol oe tees nde bbe 2 Controlipanell issus ak eae ed bigs sera whedon tae hei dap lade tt 2 BACK RE EO eee Salad GO te aa anaes eta neta te 3 VO panel a intg a en each ee AU NE daha en non ne le de 3 iteng ge send e patte eee ae Pe ale be hed Oe bap e Hed 4 SYSIOM Board 2226284 peed aes baw aaagins wilted dhabs Gad eme daim aie 5 Connectors right side 5 Connectors left side paee ane near eee ve dn Green gad nae net 6 Getting Help scans Late ent dedans pe rase he nus H patite 7 System Companion CD 2 2 7 Gateway Web Site ss us aioe en are Pee ee bee ee a Dre oe aE 7 Telephone Supports ede ra E es eat EER A E an et AO gt Rete ene ween 7 2 Setting Up Your Server 4 0 hotbed oe eee 4 9 Setting up the hardware 2 10 Protecting from power source problems 11 Mounting your server into a cabinet 13 Installing the bezel 2 2 2 2 0 2 00 cece tenes 18 Removing the server from a cabinet 19 Starting VOur SCONE 523 ashe ne ean oe Peds Ao Pe eng Ent Ne ee 20 Understanding the power on self tes
32. LED can be Off Green Orange or Red Orange Green Description Flashing Server identification enabled On No fault Green blink Degraded Orange Critical error or non recoverable Orange blink Non critical Blinking Drive active On Fault See Diagnostic LEDs on page 110 On 5v standby power on Off Power is off or S5 On Power is on or SO Slow blink Low power state S1 S3 POST code checkpoints The following table shows the checkpoints LED codes and task description of events that may occur during the POST portion of the BIOS Check Diagnostic LED decoder Description point G Green R Red O Orange 03 Off Off G G Disable NMI Parity video for EGA and DMA controllers Initialize BIOS POST Runtime data area Also initialize BIOS modules on POST entry and GPNV area Initialized CMOS as mentioned in the Kernel Variable wCMOSFlags 04 Off G Off Off Check CMOS diagnostic byte to determine if battery power is OK and CMOS checksum is OK Verify CMOS checksum manually by reading storage area If the CMOS checksum is bad update CMOS with power on default values and clear passwords Initialize status register A Initialize data variables that are based on CMOS setup questions Initializes both the 8259 compatible PICs in the system 05 Off G Off G Initialize the interrupt controller in hardware generally PIC and interrupt vector table 06 Off G G Off Do
33. ON Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Remove the bezel by unlocking it then pulling it straight off the front of the chassis Follow the instructions in Opening the server case on page 38 Follow the instructions in Removing the air baffle on page 42 Remove all drives and drive carriers by following the instructions in Installing or replacing a hard drive on page 53 Make note of which bay you remove each drive from If you are installing a hot swap backplane for the first time go to Step 9 Otherwise go to the next step Disconnect all cables from the backplane 7 10 11 12 13 14 15 Loosen the blue captive screw on the right side of the backplane then slide the backplane to the right until it stops Lift the backplane from the server and place it in a static free bag for future use Caution Lift the backplane by the edges only Damage may result if you pull on any board components Align the new backplane s keyhole slots with the mounting posts on the floor of the server case then slid
34. R W test to CH 2 count reg Initialize CH 0 as system timer Install the POSTINT1Ch handler Enable IRQ 0 in PIC for system timer interrupt Traps INT1Ch vector to POSTINT1ChHandlerBlock 08 G Off Off Off Initialize the CPU The BAT test is being done on KBC Program the keyboard controller command byte is being done after Auto detection of KB MS using AMI KB 5 Co R R Off Off Early CPU Init Start Disable Cache Init Local APIC C1 R R Off G Set up boot strap processor information C2 R R G Off Set up boot strap processor for POST C5 R O Off G Enumerate and set up application processors C6 R O Off Re enable cache for boot strap processor C7 R O G Early CPU Init Exit OA G Off G Off Initialize the 8042 compatible keyboard controller 0B G Off G G Detect the presence of PS 2 mouse OC G G Off Off Detect the presence of keyboard in KBC port 111 Check point OE 13 24 30 2A 2C 2E 31 33 37 38 39 3A 3B 3C 40 50 112 Diagnostic LED decoder G Green R Red O Orange G Off Off Off Off Off Off Off Off G Off Off Off Off Off Off Off Off Off G O D D Q Off Off Off Off Off Off Off Off Description Testing and initialization of different Input Devices Also update the Kernel Variables Trap the INTO9h vector so that the POST INTO9h handler gets control for IRQ1 Uncompress all available language BIOS logo and
35. R to select the array The Logical Drive Configuration screen opens dded RAID Configuration Utility Ver 5 14 May 19 2004 10 1 77180MB 2 64 KB ONLINE Managem Stripe Size Accept SPAN NO Logical Drive O RAID Size 154360MB 6 Select the physical drives to associate with the current array then press the SPACEBAR 7 Set the RAID level for the logical drive by highlighting RAID and pressing ENTER The available RAID levels for the current logical drive are shown 8 Select a RAID level then press ENTER 9 Set the RAID logical drive size and stripe size 10 When you have defined the current logical drive select Accept then press ENTER 11 Repeat Step 7 through Step 10 to configure additional logical drives 12 Save the configuration when prompted then press ENTER to return to the Management menu Caution Initializing the RAID array destroys any data on the hard drives in the selected array 13 Select Initialize from the Management menu 14 Use the SPACEBAR to highlight the logical drive to initialize then press F10 15 Select Yes at the prompt then press ENTER to begin initialization A graph will show the progress of the initialization process 16 When the initialization process is complete press Esc to return to the previous menu 17 Exit the RAID Configuration utility and reboot the server www gateway com 63 Filling empty drive bays Empty drive bays in the server must be filled by filler panels
36. Silent logo modules Early POST initialization of chipset registers Uncompress and initialize any platform specific BIOS modules Initialize System Management Interrupt Initialize different devices through DIM See DIM code checkpoints on page 117 for more information Initialize different devices Detects and initializes the video adapter installed in the system that has optional ROMs Initialize all the output devices Allocate memory for ADM module and uncompress it Give control to ADM module for initialization Initialize language and font modules for ADM Activate ADM module Initialize the silent boot module Set the window for displaying text information Displaying sign on message CPU information setup key message and any OEM specific information Initialize different devices through DIM See DIM code checkpoints on page 117 for more information Initialize DMAC 1 and DMAC 2 Initialize RTC date time Test for total memory installed in the system Also check for DEL or ESC keys to limit memory test Display total memory in the system Mid POST initialization of chipset registers Detect different devices parallel ports serial ports and coprocessor in CPU and so on successfully installed in the system and update the BDA EBDA and so on Programming the memory hole or any kind of implementation that needs an adjustment in system RAM size if needed Check point 52 60 75 78 7A
37. UPS or wall outlet do not attempt to modify the plug in any way Use a surge protector UPS or wall outlet that is appropriate for the supplied AC power cord Avoid subjecting your server to extreme temperature changes Do not expose your server to direct sunlight heating ducts or other heat generating objects Damage caused by extreme temperatures is not covered by your warranty As a general rule your server is safest at temperatures that are comfortable for you Keep your server and magnetic media away from equipment that generates magnetic fields such as unshielded stereo speakers Strong magnetic fields can erase data on both diskettes and hard drives Even a telephone placed too close to the server may cause interference Important Keep the server boxes and packing material in case you need to ship A the server Protecting from power source problems Surge protectors line conditioners and uninterruptible power supplies can help protect your server against power source problems Surge protectors During a power surge the voltage level of electricity coming into your server can increase to far above normal levels and cause data loss or server damage Protect your server and peripheral devices by connecting them to a surge protector which absorbs voltage surges and prevents them from reaching your server Warning High voltages can enter your server through the power cord and the modem and network connections Protect your
38. Video 2 LAN 2 RJ 45 One slimline bay for a CD drive standard or a DVD drive optional One USB diskette drive not installed in server Supports one full length full height and one low profile PCI expansion card 450 W Supports Windows Server 2003 Windows Small Business Server 2003 Novell Netware and SuSE Linux Compatible with Windows 2000 Server Novell NetWare 6 5 FCC Class A UL cUL System board specifications Processor Dual socket 604 package 800 MHz front side bus Supports as many as two Intel Xeon CPUs 2 8 GHz minimum Chipset Intel E7320 800 MHz FSB Intel E7320 MCH memory controller Northbridge Intel 6300ESB ICH I O controller Southbridge Memory Six DIMM slots support from 256 MB to 12 GB using DDR333 or DDR266 DIMMs total memory Use only DDR266 or DDR333 compliant x72 ECC registered 184 pin low profile LP SDRAM modules Memory sparing optional PCI device slot PCI riser assembly featuring One full length full height 64 bit PCI riser PCI PCI X or PCI Express One low profile LP 64 bit PCI X riser up to 66 MHz VGA On board ATI Rage XL 8 MB SDRAM Up to 1600 x 1200 2D Up to 1024 x 768 3D LAN Intel 82546EB controller Dual onboard 10 100 1000 network interface IEEE 850 3u auto negotiation support Full duplex support Hard Drive Ultra ATA 100 support 1 connector 2 channels Up to 3 SATA fixed drives RAID level 0 or 1 su
39. able to reset the password through system board jumper settings For instructions see Resetting BIOS passwords on page 98 Memory errors were detected while the system started up m See Memory errors were detected during server start up on page 120 for a possible solution Memory size error m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Save the memory configuration Missing operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 120 System Event Log Full m Clear the event log To clear the event log restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Select the Server menu then select the Event Log Configuration menu Troubleshooting First steps Try these steps first before going to the following sections Make sure that the power cord is connected to your server and an AC outlet and that the AC outlet is supplying power If you use a surge protector or a UPS make sure that it is turned on and is rated to handle the power required by your server If you added or removed server components before the problem started review the installation procedures you performed and make sure that you followed each instruction You may need to remove the device uninstall the device s software then reinstall the device
40. active partition For more information see The master boot record is corrupted on page 120 You are having problems with a SATA drive m For normal SATA drives not SATA RAID check the BIOS setup utility to see if the BIOS has recognized the drive Make sure that the power cable and SATA cables are attached securely to the drive cage If the drive is not detected try a different SATA port Try swapping SATA cables between drives to determine if the cable is defective Try listening to the drive to determine if the drive is spinning up If not the drive may be defective 119 The master boot record is corrupted m Ina Windows network operating system repair the master boot record using FDISK To repair the master boot record m Ata DOS command prompt type fdisk mbr then press ENTER Internet See also Modem You cannot connect to the Internet m Make sure that your account with your Internet Service Provider ISP is set up correctly Contact your ISP technical support for help m Make sure that you do not have a problem with your modem For more information see Modem telephone dial up on page 120 Keyboard Liquid has been spilled into the keyboard m If you spilled liquid in the keyboard turn off your server and unplug the keyboard Clean the keyboard and turn it upside down to drain it Let the keyboard dry before using it again If the keyboard does not work after it dries you may need to replace
41. assis until it clicks into place Important For correct airflow the hard drive carrier must be replaced in the WA chassis even if no hard drive is installed in it Reinstall the bezel if required by snapping it into place on the front of the chassis Follow the instructions in Closing the server case on page 39 Reconnect all power cords and peripheral device cables then turn on the server Installing a hot swap hard drive To install a hot swap hard drive 1 Unlock the bezel if necessary and remove it by pulling it from the chassis Caution Before you remove a failed drive use the appropriate software and utilities installed on the server to stop all activity on the failed drive A Instructions for using the software are provided by the software manufacturer Failure to do so may destroy the data on the drive 2 Press the green release button on the hot swap tray lever then swing the lever open all the way 3 Pull the drive carrier straight out of the server 4 if you are replacing a hard drive remove the four screws that secure the old hard drive to the drive tray then remove the drive from the tray OR 59 If you are adding a new drive remove the four screws that secure the hard drive spacer to the drive tray then remove the spacer from the tray ae wo 5 Line up the screw holes in the new drive with the holes in the side of the drive tray then secure the drive to the tray with the fou
42. at its best Your server cleaning kit could include A soft lint free cloth Glass cleaner An aerosol can of air with a narrow straw like extension Isopropyl alcohol Cotton swabs A CD drive cleaning kit Cleaning tips 26 Always turn off your server and other peripheral devices before cleaning any components Warning When you shut down your server the power turns off but some electrical current still flows through your server To avoid possible D injury from electrical shock unplug the power cord and all other cables connected to the server m Use a damp lint free cloth to clean your server and other parts of your server system Do not use abrasive or solvent cleaners because they can damage the finish on components m keep the cooling vents free of dust With your server turned off and unplugged brush the dust away from the vents with a damp cloth but be careful not to drip any water into the vents Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow straw like extension to remove dust and lint trapped under the keys If you spill liquid on the keyboard turn off your server and turn the keyboard upside down to let the liquid drain Let the keyboard dry completely before trying to use it again If the keyboard does not work after it dries you may need to replace it Keyboard damage resulting from spilled liquids is not covered by your warranty Cleaning the
43. aution Do not force the heat sink from the processor Doing so could damage the processor Y oat C7 Mazsssssse 6 Rotate the processor release lever a full 135 to release the processor then lift the processor out of the socket 78 7 If you are installing a second processor for the first time remove the air dam from the processor air duct Caution If you do not remove the air dam from the processor air duct the second processor may overheat resulting in loss of data and possible A damage to your server 8 Before inserting the processor into the socket make sure that m The processor release lever is open all the way 135 from the closed position m The triangular arrow on the corner of the processor aligns with the triangular icon on the corner of the CPU socket Important If you install two processors onto the system board the processors A must be the same speeds revision core voltage and bus speed 9 Install the new processor into the CPU socket then press the processor locking lever down until it lays flat against the CPU socket 10 Place the heat sink over the processor lining up the four captive screws with the four posts surrounding the processor Caution The heat sink has Thermal Interface Material TIM located on the bottom of it Use caution when you unpack the heat sink so you do A not damage the TIM 11 Loosely screw
44. cation Disabled Enabled Disabled Enabled Disabled Spare Disabled Disabled Enabled Disabled Enabled Off On Disabled Enabled Auto Disabled Enabled Disabled Enabled 137 BIOS menu BIOS submenu Setting Scan User Flash Area Boot Device Priority 1st Boot Device nth Boot Device Hard Disk Drive ist Drive nth Drive Removable Drive ist Drive nth Drive ATAPI CDROM Drives 138 Value Disabled Enabled Varies Specifies boot sequence from the available devices A device enclosed in parenthesis has been disabled Varies Specifies boot sequence from the available devices A device enclosed in parenthesis has been disabled Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices Varies Specifies boot sequence from the available devices BIOS menu Security BIOS submenu Setting 1st Drive nth Drive Administrator Password is Installed Not installed User Password is Installed Not installed Set Admin Password Set or clear Admin password Set User Password Set or clear User password User Access Level Clear User Password Fixed disk boot sector protection Password On Boot Secure Mode Timer Value Varies Specifies boot sequence from the available devices Varies Specifies boot
45. cations company cause to request the user to disconnect the equipment 151 152 Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself Contact the appropriate inspection authority or an electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5 Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards including IEC 825 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance Standard Should the unit ever need servicing contact an authorized service location Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation D exposur
46. d in the PCI riser connector You can slightly rock the card end to end to loosen and remove the card do not bend the card sideways Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card 72 5 Push back on the blue release lever at the end of the PCI riser connector While holding the lever back push firmly on the other edge of the board to disengage the board from the riser PCI riser connector Riser retention pin Riser locking lever 6 Place the PCI riser connector in a static free bag for future use 7 Line up the screws on the riser assembly with the slot and the large hole on the new PCI riser connector 8 Press and hold the blue riser locking lever then place the PCI riser connector onto the retention pins www gateway com 73 74 10 11 12 Slide the PCI riser connector to the right to lock it into place then release the blue locking lever Install PCI expansion cards by following the instructions in Removing and installing a PCI expansion card on page 71 Install the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 Follow the instructions in Closing the server case on page 39 Replacing a system fan Caution The system fans are not hot swappable Before installing or removing a system fan make sure that power is turned off an
47. d the power cord A is unplugged To replace the fan module 1 25 oO Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Follow the instructions in Opening the server case on page 38 Follow the instructions in Removing the processor air duct on page 41 Trace the cable from the failed fan to the fan distribution board then disconnect the cable from the board Lift the failed fan from the fan distribution board and remove it from the server Important Note the orientation of the failed fan before you remove it There are two raised arrows on the replacement fan One arrow should point to the left and the other arrow should point to the back of the server Make sure that the arrows are oriented correctly then insert the replacement fan into the fan module Connect the fan power cable to the fan distribution board Follow the instructions in Installing the processor air duct on page 42 Follow the instructions in Closing the server case on page 39 75 Installing a processor The 9315 server is compatible with Intel Xeon processors with a front side bus frequency of 800 MHz and a minimum speed of 2 8 GHz The server automatically detects the processors each time you turn it on Whenever you install new processors you should first install the most c
48. e To prevent exposure to laser beams do not try to open the enclosure of a CD or DVD drive California Proposition 65 Warning Warning This product contains chemicals including lead known to the State D of California to cause cancer birth defects or reproductive harm 153 Notices Copyright 2005 Gateway Inc All Rights Reserved 7565 Irvine Center Drive Irvine CA 92618 2930 USA All Rights Reserved This publication is protected by copyright and all rights are reserved No part of it may be reproduced or transmitted by any means or in any form without prior consent in writing from Gateway The information in this manual has been carefully checked and is believed to be accurate However changes are made periodically These changes are incorporated in newer publication editions Gateway may improve and or change products described in this publication at any time Due to continuing system improvements Gateway is not responsible for inaccurate information which may appear in this manual For the latest product updates consult the Gateway Web site at www gateway com In no event will Gateway be liable for direct indirect special exemplary incidental or consequential damages resulting from any defect or omission in this manual even if advised of the possibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at an
49. e a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent an identification of the business other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual Refer to your fax communication software documentation for details on how to comply with the fax branding requirement FCC declaration of conformity Responsible party Gateway Companies Inc 610 Gateway Drive North Sioux City SD 57049 605 232 2000 Fax 605 232 2023 Product Gateway 9315 Server For unique identification of the product configuration please submit the 10 digit serial number found on the product to the responsible party This device complies with Part 15 of the FCC Rules Operation of this product is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the A product Canada Industry Canada IC Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class A limits for
50. e in an anti static bag 53 5 Remove the four screws that attach the plastic retention device or the previously installed hard drive to the drive carrier Two screws are at each side of the retention device or the hard drive Store the plastic retention device for future use a 6 With the drive circuit side down position the connector end of the drive so that it is facing the back of the carrier 7 Attach the hard drive to the carrier using the four screws removed from the carrier 8 Insert the drive into the bay until it clicks into place 54 9 If it is not already installed connect the SATA power cable adapter supplied with the fixed drive kit to the 3x2 power supply cable from your power supply 10 For each drive you install route one SATA data cable from the server board or add in card to the hard drive with the right angle end of the SATA data cable connected to the server board or add in card SATA connector See your server board documentation or add in card documentation for assistance in locating the SATA connectors on the board or add in card Important Data cables for drives installed to the right of the air baffle must be routed through the two cutouts in the top of the air baffle and under A the tab The data cable for a drive installed to the left of the air baffle must be routed through the back cutout of the air baffle and under the tab You may need to remove the air baffle to route the cables u
51. e installing or removing the drive make sure that power is turned off and the power A cord is unplugged Follow the instructions in Opening the server case on page 38 Unlock the bezel if necessary and remove it by pulling it from the chassis Remove the slim line drive bay filler panel OR Remove the CD DVD drive carrier by pressing the blue lever at the back of the carrier and pushing the carrier out the front of the server Place the CD or DVD drive in the drive carrier included with your server by aligning the two holes in the left side of the drive with the two alignment pins in the carrier then lowering the right side of the drive into the carrier until it clicks into place Interposer board Screws CD or DVD drive Drive carrier 6 Align the connector on the interposer board with the connector on the back of the CD or DVD drive then attach the board to the drive with two screws included with your server 7 Attach the 44 pin CD drive cable to the back of the interposer board 8 Slide the CD or DVD drive assembly into the slim line bay until it clicks into place 9 Connect the other end of the 44 pin cable into the connector on the backplane or the system board 10 Reinstall the bezel if required by snapping it into place on the front of the chassis 11 Follow the instructions in Closing the server case on page 39 12 Reconnect all power cords and peripheral device cables then turn on the s
52. e instructions in Opening the server case on page 38 4 Press the blue latch at the back of the control panel then slide the control panel forward far enough to reach the front panel and USB cable connectors at the back of the panel Tips amp Tricks You may need to disconnect the ends of the front panel and USB cables from the system board or backplane to create enough slack a in the cables to reach the connectors 5 Disconnect the cables from the control panel 86 Slide the replacement control panel into the server far enough to connect the front panel and USB cables If you disconnected the cables from the system board or backplane reconnect them Slide the control panel the rest of the way into the server until it clicks into place Follow the instructions in Closing the server case on page 39 Replace the bezel on the front of the server 87 Replacing the system board To replace the system board 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 5 Follow the instructions in Removing the processor air duct on page 41 4 Remove the memory modules by following the instructions in Installing memory on page 65 5 Remove the PCI riser assembly by following the
53. e power supplies Use an uninterruptible power supply UPS to protect your server from data loss during a total power failure A UPS uses a battery to keep your server running temporarily during a power failure and lets you save your work and shut down your server You cannot run your server for an extended period of time while using only the UPS To buy a UPS visit accessories gateway com Mounting your server into a cabinet The cabinet mounting hardware included with your server should be used with EIA 310 D standard 4 post cabinets that have front and back vertical posts The L shaped cabinet mounting brackets can be used for mid mounting on a 2 post cabinet but that procedure is not covered here If your cabinet is a different type obtain mounting hardware from the cabinet manufacturer Caution Before attaching cabinet accessories make sure that the server is turned off and all power cords are unplugged Caution The cabinet must provide sufficient airflow to the front of the server to maintain correct cooling It must also include ventilation sufficient A to exhaust a maximum of 1200 BTUs per hour for this server Rackmount kit contents Server rails 2 Cabinet rails 2 L brackets 2 not used for this type of installation Fastener pack 1 m Small screws 4 6 32 x 3 16 inch m Medium screws 8 10 32 x 12 inch m Large screws 2 10 32 x 7 8 inch m Disk guides 2 m Handle spacers 2 m Nut bars 4 13
54. e the backplane to the left until it stops Tighten the blue captive screw at the right side of the board to secure the backplane to the server Connect all cables to the backplane Follow the instructions in Installing the air baffle on page 44 Follow the instructions in Closing the server case on page 39 Install the drives back into the server If you are replacing the backplane make sure that you replace the drives in the same bays you removed them from in Step 5 Reinstall the bezel if required 83 Replacing the CMOS battery If the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off the server replace the CMOS battery with an equivalent battery Warning Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer D Dispose of or recycle used batteries by taking them to a hazardous waste facility Follow all local regulations for correct battery disposal To replace the battery 84 1 2 Print the appendix for BIOS Settings in this guide Open the BIOS Setup utility For instructions see Opening the BIOS Setup utility on page 92 Record the BIOS settings on your printout then close the utility Turn off your server then follow the instructions in Preventing static electricity discharge on page 37 Follow the instructions in Opening the server case o
55. ed FDD Hard Disk CDROM Displayed if a device is detected Includes a DevicelD string returned by the USB device Auto Floppy Forced FDD Hard Disk CDROM Appendix C Safety Regulatory and Legal Information m Safety information m Legal and Regulatory Information 147 Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment However to ensure safe use of this product it is important that the safety instructions marked on the product and in the documentation are followed Warning Always follow these instructions to help guard against personal injury D and damage to your Gateway system Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system Retain all safety and operating instructions for future use Do not use this product near water or a heat source such as a radiator Set up the system on a stable work surface The product should be operated only from the type of power source indicated on the rating label If your computer has a voltage selector switch make sure that the switch is in the proper position for your area The voltage selector switch is set at the factory to the correct voltage Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6
56. ed inside the case so they will not be pinched when you close the case 2 Slide the top panel s edges into the server 39 40 3 Slide the top panel toward the front of the server until it clicks into place 4 Replace the shipping screw if required 5 Replace the bezel if required 6 Reconnect the power cord and all other cables Removing and installing air ducts air dams and baffle Your server has been engineered to provide correct airflow in the chassis for sufficient cooling of drives processors and power supplies As your server configuration changes the airflow within the chassis will need to be modified to accommodate those changes Caution To ensure continued reliable operation always operate your server with the appropriate air ducts air dams and baffle in place Failure A to do this could result in equipment damage due to incorrect cooling Removing the processor air duct The processor air duct normally covers the portion of the system board that includes the processor s and the memory The duct will need to be removed if you need to add or remove a processor Or memory in your system or if you need to replace the system board To remove the processor air duct 1 Follow the instructions in Preventing static electricity discharge on page 37 Make that sure you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Openin
57. empty drive carriers or empty drive trays as appropriate With the bezel removed install the appropriate carrier or filler panel then replace the bezel by snapping it into place on the front of the server 64 Installing memory Your server supports from 256 MB to 12 GB of total DDR333 or DDR266 memory Supported DIMM sizes include 256 MB 512 MB 1 GB and 2 GB Caution Modules must be installed in banks in identical pairs Use only DDR266 or DDR333 compliant 184 pin SDRAM registered x72 A ECC LP low profile DIMM memory modules Install memory first into Bank 1 then Bank 2 then Bank 3 If memory is installed incorrectly your server will not start The BIOS configures the memory controller to run in either single channel or dual channel mode depending on the following m If one or more fully populated DIMM banks are detected the memory controller will run in dual channel mode DIMM banks must be populated using the following guidelines m DIMM banks must be populated in order starting with Bank 1 Single rank DIMMs must be populated before dual rank DIMMs m When using DDR333 DIMMs a maximum of four DIMMs can be populated when all four DIMMs are dual rank double row DIMMs m DDR266 and DDR333 memory can be mixed on the server board but when mixing DIMM types DDR333 memory will be treated as DDR266 ru be Zz 0 me Zz 0 PN S270 wn zz 0 gt zz 0 wa zz 0 di
58. en place the jumper across pins 1 2 7 J1H2 Pass Clr L Protect Erase J1H3 Revr Boot Recovery Boot Normal Boot 1 O oll O J1H5 CMOS Clr E BMC Control Force Erase 4 Reconnect the power cords and turn on the server The BIOS password s is cleared 5 Turn off the server then disconnect the power cords and all other cables connected to the server 6 Place the jumper back onto pins 2 3 7 Follow the instructions in Closing the server case on page 39 99 100 www gateway com Chapter 6 Troubleshooting o m Getting telephone support and training m Interpreting error messages and codes m Troubleshooting If the suggestions in this chapter do not correct the problem see Telephone support on page 102 for more information about how to get help 101 Telephone support Before calling Gateway Customer Care 102 If you have a technical problem with your server follow these recommendations before contacting Gateway Customer Care Make sure that your server is connected correctly to a grounded AC outlet that is supplying power If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cable
59. erver 51 Removing a CD or DVD drive To removing a CD or DVD drive 52 1 oF ON ON OO 10 11 12 13 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Caution The CD or DVD drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power A cord is unplugged Follow the instructions in Opening the server case on page 38 Unlock the bezel if necessary and remove it by pulling it from the chassis Disconnect the 44 pin CD drive cable from the backplane Push in on the blue lever at the back of the drive carrier to release the drive carrier from the drive bay then slide the drive carrier out through the front of the server Press down on the side of the drive carrier to release the drive from the carrier Disconnect the 44 pin CD drive cable from the back of the interposer board Remove the four screws securing the rails to the carrier then remove the rails Remove the two screws securing the interposer board to the back of the CD or DVD drive then remove the interposer board Follow the instructions in Installing a CD or DVD drive on page 50 if you are installing a new CD or DVD drive OR Install a slim line drive bay filler panel into the empty bay Reinstall the bezel if required by snappi
60. ese guidelines m Turn off the server then unplug the power cords and all other cables m Press the power button to drain any residual power from the server m Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of the server You can also touch a bare metal surface on the back of the server with your finger Warning To prevent risk of electric shock do not insert any object into the vent D holes of the power supply m Avoid static causing surfaces such as carpeted floors plastic and packing foam m Avoid working on the server when your work area is extremely humid m Remove components from their antistatic bags only when you are ready to use them Do not lay components on the outside of antistatic bags because only the inside of the bags provide electrostatic protection m Always hold expansion cards by their edges or their metal mounting brackets Avoid touching the edge connectors and components on the cards Never slide expansion cards or components over any surface 37 Opening the server case Because the components inside your server are extremely sensitive to static electricity make sure that you follow the instructions at the beginning of this chapter to avoid static electricity damage Caution For correct cooling and air flow always reinstall the top panel before you turn on the server Operating the server without the panel in place A will cause the server to overhea
61. eway com Interior CPU 2 socket Processor air duct DIMM slots CPU 1 socket Fan module a litiiij PCI riser Drive bays assembly Power supply www gateway com System board Connectors right side CPU 2 CPU 2 fan header CPU 1 socket CPU 1 fan header socket ai ai a ae Je 12V CPU power connector Fan board connector Diskette connector PCI fan connectors IDE connector 100 pin floppy front panel ATA connector IDE power connector Main power connector 50 pin front panel connector 34 pin front panel connector Front panel USB header SATA 1 connector OEM RMC connector Configuration jumpers Power supply connector SATA 0 connector www gateway com Connectors left side DIMM slots Mouse top and Keyboard Serial port B RJ 45 LAN 1 LAN 2 lee Be Les NL i nolllikgs Video USB 1 USB 2 PCI riser card low profile Diagnostic LEDs 4 PCI riser card full height ID LED Battery Serial port A header Chassis intrusion header BIOS select jumper 6 www gateway com Getting Help In addition to your operating system s documentation you can use the following information resources to help you use your server System Companion CD Use the System Companion CD to access file utilities Windows 2003 Server drivers and documentation for your server and its components For more information see Using Your Syste
62. f the video adapter is integrated into the system board the board may be faulty Try using an add in card Same as for 4 beeps Same as for 4 beeps Same as for 4 beeps 109 LED information The system board in this server includes LEDs that can assist you in troubleshooting your system See the following table for a description of these LEDs and the information they provide LED Name System ID System Fault ATA Activity DIMM Fault POST Code diagnostic LEDs 1 4 LSB bit1 bit2 MSB 5v Standby Power LED Function Aids in server identification Visible fault warning Front panel Identify failing memory module Display boot 80 POST code Identify 5v standby power on state Identify the power state of the system Diagnostic LEDs The BIOS sends a 1 byte hex code to port 80 prior to each POST task These codes are displayed on four tri colored LEDs located on the system board and available at the back of the server chassis These codes can provide troubleshooting information in the event 110 of a system hang during POST Location Control panel and left back of system board Front panel and left back of system board Front panel and left side of system board On the system board at the back of each DIMM socket On the left back of the system board At the front left of the system board Front panel Color Blue Green or Orange Green Orange Each
63. g box opens 2 Make sure that all settings are correct Make sure that you are not using a digital rollover or PBX line These lines do not work with your modem Check for line noise scratchy crackling or popping sounds Line noise is a common problem that can cause the modem to connect at a slower rate abort downloads or even disconnect The faster the modem the less line noise it can tolerate and still work correctly Listen to the line using your telephone Dial a single number such as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone jack are secure You can also call your telephone service and have your telephone line checked for noise or low line levels Try connecting with the modem at a lower connection speed If reducing the connection speed lets you connect contact your telephone service The telephone line may be too noisy Try another telephone line either a different telephone number in your business or a telephone line at a different location If you can connect on this line call your telephone service 121 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K Other factors such as line noise telephone service provider equipment or ISP limitations may lower the speed eve
64. g the server case on page 38 3 Lift the processor air duct from the chassis 41 Installing the processor air duct To install the processor air duct Place the processor air duct over the CPU sockets The front edge of the air duct should contact the fan module and the top of the installed air duct should be flush with the top of the power supply 2 Follow the instructions in Closing the server case on page 39 Removing the air baffle Caution To ensure continued reliable operation always operate your server with the appropriate air ducts air dams and baffle in place Failure A to do this could result in equipment damage To remove the air baffle Follow the instructions in Preventing static electricity discharge on page 37 Make sure you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 42 Important Take note of the cable routing under and around the air baffle You A will need to re route these cables when the baffle is reinstalled 3 Pull up on the air baffle to remove it from the server chassis www gateway com 43 Installing the air baffle Caution To ensure continued reliable operation always operate your server with the appropriate air ducts air dams and baffle in place Failure A to do this could result in equipment damage To install the air baff
65. ge 7 3 The first time you turn on the server any pre installed operating system may begin asking you for configuration settings See your operating system s documentation for instructions on configuring advanced settings for your specific network Understanding the power on self test When you turn on your server the power on self test POST routine checks the server memory and components If POST finds any problems the server displays error messages Write down any error messages that you see then see Error messages on page 105 and Beep codes on page 108 for troubleshooting information 21 Turning off your server Every time you turn off your server first shut down the operating system You may lose data if you do not follow the correct procedure To turn off the server 22 1 See the operating system s documentation or online help for instructions on shutting down the operating system Whenever possible you should use the operating system s shut down procedure instead of pressing the power button Warning The power button on the server does not turn off server AC power To remove AC power from the server you must unplug the AC power cord from the wall outlet or power source The power cord is considered the disconnect device to the main AC power If your server did not turn off automatically press the power button OR Press the reset button to reset the server Configuring the RJ 45 se
66. hat the hard drive cable is connected securely m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the correct drive type is selected Hard disk controller failure press F1 to try reboot m The drive controller may be defective Press F1 to try to restart the server For more information about running diagnostics on your hard drive see your operating system s documentation Insert bootable media device m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct m See The master boot record is corrupted on page 120 for a possible solution Invalid configuration information m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the settings are correct m Reset the BIOS For instructions see Resetting the BIOS on page 97 Invalid partition table m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 120 Invalid password m Enter your password again Some passwords are case sensitive 105 106 m If youdo not know the password you may need to reinstall the software you are trying to access m System startup passwords are stored in BIOS If this password has been set and you do not know it you may be
67. ices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local telephone company If this device causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required The telephone company may request that you disconnect the equipment until the problem is resolved The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject to state tariffs Contact the state public utility commission or public service commission for information When programming or making test calls to emergency numbers Remain on the line and briefly explain to the dispatcher the reason for the call Perform such activities in the off peak hours such as early morning or late evenings The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to us
68. in power cable and the CPU power cables from the system board 5 Disconnect the flex cable and the 2x3 power cable from the backplane Flex cable 2x3 cable 80 6 Lift the front edge of the power supply then pull it toward the front of the server to disengage it from the retention clips at the back of the server 7 Lift the power supply out of the case 8 Place the replacement power supply into the chassis then slide it towards the back of the server to engage it beneath the two retention clips at the back of the chassis 9 Connect the power signal cable the main power cable and the CPU power cable to the system board 10 Connect the flex cable and the 2x3 cable to the backplane 11 If you have a hot swap backplane installed follow the instructions in Installing the air baffle on page 44 12 Follow the instructions in Closing the server case on page 39 81 Installing or replacing the hot swap backplane Your server may not have a hot swap backplane If your server was ordered with fixed drives it will not have a hot swap backplane P To install or replace the hot swap backplane 82 1 oF
69. ing the server case on page 39 67 68 6 Turn on the server then make sure that the operating system completely loads If you receive an error see Memory on page 120 7 Follow the instructions in Updating the FRU SDR on page 32 Removing and Installing PCI expansion cards Caution The PCI riser assembly and individual PCI expansion cards are not hot swappable Before installing or removing the any part of the A assembly make sure that power is turned off and the power cord is unplugged Removing and installing the PCI riser assembly To remove and install the PCI riser assembly 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 25 If necessary disconnect any cables that are attached to installed PCI expansion cards 4 Lift the PCI riser assembly from the system board by lifting the two blue latches on the assembly 69 5 If you are installing or replacing a PCI expansion card follow the instructions in Removing and installing a PCI expansion card on page 71 Caution Do not touch the contacts on the bottom part of the expansion card Touching the contacts can cause electrostatic damage to the card OR If you are installing or replacing the PCI riser connector
70. instructions in Removing and installing the PCI riser assembly on page 69 6 Remove the heat sinks and processors by following the instructions in Installing a processor on page 76 7 Disconnect all cables from the system board noting their locations and orientation You will reconnect the cables after you install the new board 8 Remove the 9 screws that secure the system board to the server Screw Screw below processor air duct 2 screws ni below PCI aie Screw riser a F assembly Screw Screw Screw Screw 88 www gateway com 9 Slide the system board toward the front of the server If the board is difficult to move push on the back I O port panel for added leverage 10 Lift the board away from the case 11 Insert the new system board into the case then slide the board toward the back of the case until the holes in the board line up with the threaded standoffs on the case 12 Replace the 9 system board screws you removed in www gateway com 89 90 13 14 15 16 17 18 19 20 21 22 Reinstall the memory by following the instructions in Installing memory on page 65 Reinstall the processors by following the instructions in Installing a processor on page 76 Reinstall the fan module by following the instructions in Replacing a system fan on page 75 Reattach the cables you removed in Step 7 Reinstall the PCI riser assembly by following the instruc
71. into your server you must install the diskette drive in one of the hard drive bays Important An internal diskette drive can only be installed in a converted hard A drive bay if the optional hot swap backplane is installed in your server To install a diskette drive in a converted hard drive bay 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Caution The diskette drive is not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is A unplugged 2 Follow the instructions in Opening the server case on page 38 3 Unlock the bezel if necessary and remove it by pulling it from the chassis 4 Remove the left hot swap hard drive carrier from the server 45 5 Remove the rails from the diskette drive conversion kit carrier by removing the four screws that secure the rails to the carrier 6 Slide the diskette drive into the drive carrier The back of the drive should go into the carrier first with the bottom of the drive facing down 7 Align the holes in the sides of the diskette drive with the holes in the carrier and attach the drive to the carrier with the two screws that came with the diskette drive conversion kit 46 8 Reattach the rails to the sides of the carrier with the four screws you previously removed
72. it This type of damage is not covered by your server s warranty Memory Memory errors were detected during server start up m Open your server and make sure that the memory modules are installed correctly For instructions see Installing memory on page 65 m A memory module may be defective If possible try another memory module and see if the error repeats Modem telephone dial up See also Internet 120 Your modem does not dial or does not connect Make sure that your server is connected to the telephone line and the telephone line has a dial tone Make sure that the modem cable is less than 6 feet 1 8 meters long Remove any line splitters or surge protectors from your telephone line then check for a dial tone by plugging a telephone into the telephone jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set correctly If you purchased the modem from Gateway contact Gateway Customer Care P To check the dialing properties in Windows In Windows Server 2003 click Start then click Control Panel The Control Panel window opens 1 Click Double click the Modems icon then click Dialing Properties The Dialing Properties dialo
73. ith modules you know are good Parity error in the first 64 KB of memory Same as for 1 beep Base memory read write test error Same as for 1 beep Beeps 10 11 Description System board timer not operational A processor on the system board generated an error The keyboard controller 8042 may be defective The BIOS cannot switch to Protected mode General exception error processor exception error Display memory error system video adapter The ROM checksum value does not match the value encoded in the BIOS The shutdown register for CMOS RAM failed The cache memory test failed Troubleshooting steps Possible system board malfunction To eliminate the possibility of an add in card problem remove all expansion cards f the beep code occurs even when all expansion cards have been removed the system board is at fault If the beep code does not occur when the expansion cards have been removed one of the cards is causing the problem Install the cards one at a time until the problem happens again When the beep code returns the most recent card you installed is at fault Try replacing the processors with known good processors Same as for 4 beeps Remove the keyboard to see if the error goes away If it does try a known good keyboard Same as for 4 beeps Same as for 4 beeps Same as for 5 beeps If the system video adapter is an add in card replace or reseat the video adapter I
74. ity opens 3 Record the BIOS settings on your printout 28 System administration Gateway Systems Manager Gateway Systems Manager lets you manage multiple computers on a Windows network from a single window then implement commands and policies across the network with a single action With Gateway Systems Manager you can run system management tasks which are triggered by certain events or conditions Printed documentation comes with the Gateway Systems Manager CD You can find additional documentation in the program s online help Server security Locking the server To lock the server 1 Remove the bezel lock keys from the inside of the bezel then snap on the bezel The handles must be installed for the bezel to snap on For instructions see Installing the bezel on page 18 2 Insert the key into the lock and rotate it 4 turn clockwise To unlock it rotate the key turn counter clockwise Using BIOS security passwords To prevent unauthorized use of the server you can set server startup passwords Set up an administrator password to prevent unauthorized access to the BIOS Setup utility For information about resetting BIOS passwords see Resetting BIOS passwords on page 98 0 To set the BIOS security passwords 1 Restart your server then press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 2 Select the Security menu 3 Select Administrator Password
75. le 1 Place the air baffle into the chassis between the power supply and the hot swap drive backplane routing the cables as noted in the removal process 2 Fit the tab that extends from the front of the baffle under the drive bay area 3 Line up the guide pins on the baffle with the matching holes in the chassis and in the backplane 4 Push down firmly on the air baffle to secure it to the chassis Caution Make sure that you do not pinch any cables under the baffle as you are reinstalling it Failure to do this could result in misalignment of A the baffle and incorrect airflow in the server 5 Follow the instructions in Closing the server case on page 39 44 Installing and removing drives Your server s basic configuration includes one CD or DVD drive and as many as three SATA fixed hard drives SATA hot swap hard drives and a hot swap backplane are optional A USB diskette drive is also included but not installed in the server As you prepare to install drives remember You must install a diskette drive in the left converted hard drive bay m Before you install a drive see the drive s documentation for information on configuring the drive setting drive jumpers and attaching cables m You may need to configure the drives you install using the BIOS Setup utility Press F2 at startup to open the BIOS Setup utility Installing a diskette in a converted hard drive bay If you need to install a diskette drive
76. le function 0 Disables all device nodes PCI devices and PnP ISA cards It also assigns PCI bus numbers Static Device Initialization function 1 Initializes all static devices that include manual configured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved Boot Output Device Initialization function 2 Searches for and initializes any PnP PCI or AGP video devices Initialize different buses and perform the following functions Boot Input Device INitialization function 3 Searches for and configures PCI input devices and detects if system has standard keyboard controller IPL Device Initialization function 4 Searches for and configures all PnP and PCI boot devices General Device Initialization function 5 Configures all onboard peripherals that are set to an automatic configuration and configures all remaining PnP and PCI devices ACPI checkpoints are displayed when an ACPI capable operating system either enters or leaves a sleep state The following table describes the types of checkpoints that may occur during ACPI sleep or wake events Checkpoint AC AA 01 02 03 04 05 10 20 30 40 50 Description First ASL checkpoint Indicates that the system is running in ACPI mode System is running in APIC mode Entering sleep state S1 S2 S3 S4 or S5 Waking from sleep state S1 S2 S3 S4 or
77. low the instructions in Removing and installing a PCI riser connector on page 72 6 Insert the new PCI card into the card slot You can slightly rock the card end to end to help insert the card but do not bend the card sideways 7 Connect any cables to the card following the instructions in the card s documentation 71 8 Install the PCI riser assembly back into the server by following the instructions in Removing and installing the PCI riser assembly on page 69 9 Follow the instructions in Closing the server case on page 39 10 See the card s documentation for software installation instructions Removing and installing a PCI riser connector You received your server chassis with your choice of one of two PCI riser connectors m A full height PCI Express riser with one PCI Express x8 slot m A full height PCI X riser with one PCI X slot The PCI riser connector can be replaced if it fails or if a different option is required To remove and install a PCI riser connector 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 3 Remove the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 4 Remove any expansion cards installe
78. low the instructions in Closing the server case on page 39 23 Setting up the operating system If you ordered your server with the operating system already installed by Gateway in most cases it is completely installed and the basic settings are already configured The Windows Small Business Server operating system may require additional installation depending on the version you ordered See your operating system s documentation for instructions on completing the installation or configuring advanced settings for your specific network If you are installing an operating system because it was not already installed by Gateway see the appropriate installation guide for instructions Initial hardware settings 24 Your server comes from the manufacturer with the correct initial hardware settings to operate your server as configured However at some point you might want to change settings to reflect a tasking change a change in security requirements or the addition of new resources to your server General hardware settings as well as enabling or disabling the onboard LSI RAID solution can be changed by using the BIOS Setup utility and the RAID solution can be configured by using the RAID BIOS console or the specific RAID console which accompanied a customized add in RAID solution For information on the BIOS Setup utility see Using the BIOS Setup Utility on page 91 For information on BIOS settings see BIOS Settings
79. lt 2 3 Force to Lower Bank 4 Follow the instructions in Closing the server case on page 39 5 Reconnect the power cords and turn on the server The BIOS is forced to boot from the lower partition 6 Turn off the server then disconnect the power cords and all other cables connected to the server 7 Follow the instructions in Opening the server case on page 38 Place the jumper back onto pins 1 2 9 Follow the instructions in Closing the server case on page 39 C Recovering the BIOS If you encounter a problem while you are updating the BIOS such as a power outage the BIOS update may not be successful If the system continues to try to boot from the new corrupted BIOS you can manually recover the old BIOS so you can try another update 94 To recover the old BIOS 1 Turn on or restart the server 2 Press and hold CTRL HOME The old BIOS is recovered To manually recover the BIOS 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 44 Caution Moving the jumper while the power is
80. m Companion CD Gateway Web site Gateway provides a variety of information on its Web site to help you use your server Visit the Gateway Web site at support gateway com for Technical documentation and product guides Technical tips and support Updated hardware drivers Order status Frequently asked questions FAQs Telephone support You can access a wide range of services through your telephone including customer service technical support and information services For more information see Telephone support on page 102 www gateway com Chapter 2 Setting Up Your Server z m Using your server safely m Installing your server into a cabinet m Starting and turning off your server m Setting up your operating system Setting up the hardware To make sure that your working environment is safe 10 Use a clean dry flat stable surface for your server Allow at least 6 inches at the back of the server for cabling and air circulation Use the instructions on your server s setup poster to set up your hardware Use a grounded three prong surge protector A surge protector helps protect against AC power fluctuations For additional protection from power outages we recommend that you use an uninterruptible power supply UPS Warning Your server comes with a 3 wire AC power cord fitted with the correct plug style for your region If this plug does not match the connector O on your surge protector
81. mentation Gateway Web site 7 System Companion CD 33 drive bays location 2 drivers installing 33 drives CD 2 50 configuring 45 diskette 2 50 hard drive 2 53 hot swap 2 4 53 installing 45 53 RAID 2 4 53 removing 45 replacing 45 SATA 2 53 troubleshooting 118 119 DVD drive installing 50 E electrostatic discharge ESD preventing 37 empty drive bays filling 64 environmental specifications 128 error messages 105 eSupport 129 Exit menu BIOS Setup utility 92 expansion card see card F fan module connector 5 6 location 4 filling empty drive bays 64 finding specifications 126 129 firmware updating 32 front panel connector 5 6 G Gateway Customer Care 102 Learning Libraries 103 Web address 7 Web site 7 Gateway Systems Manager 29 H hard drive indicator 2 installing 53 LED indicator 2 replacing 53 troubleshooting 119 heat sink installing 76 help telephone support 102 tutoring 103 hot swap drives fan 4 5 6 installing 53 location 2 l I O panel 3 IDE connectors 5 6 drive configuration 45 identifying your server 31 indicators 2 3 21 31 information LED 110 initial hardware settings 24 installing add in card 69 air baffle 44 backplane 82 battery 84 bezel 18 card 69 CD drive 50 CD or DVD drive 50 diskette drive converted hard drive bay 45 DVD drive 50 expansion cards 69 hard drive 53 heat sink 76 hot swap backplane 82 hot swap drive 53 memory 65 PCI
82. n further If your system has a v 90 modem the speed at which you can upload send data is limited to 33 6K If your system has a v 92 modem the speed at which you can upload data is limited to 48K Your ISP may not support 48K uploads The modem is not recognized by your server m If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use m Shut down and restart your server m Reinstall the modem device driver For instructions see Using your System Companion CD on page 33 m Open your server and reseat the modem For instructions see Removing and Installing PCI expansion cards on page 69 Monitor 122 Your server is running but there is no picture m Adjust the brightness and contrast controls to the center position m Make sure that the monitor is plugged in and turned on If the monitor is turned on the power LED should be lit m Check the port and cable for bent or damaged pins m Connect your monitor to another computer or connect a monitor that you know works to your server The color is not uniform Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity Make sure that m The monitor is not positioned too close to another monitor fan or fluorescent light m You demagnetize the screen using the monitor s degauss feat
83. n page 38 Locate the old battery on the system board and note its orientation You will need to install the new battery the same way 7 Push the battery retention clip away from the battery until the battery lifts up then remove the old battery You can use a screwdriver to help lift the battery 8 Make sure that the positive side of the new battery is facing up then press the new battery into the socket until it snaps into place 9 Follow the instructions in Closing the server case on page 39 10 Turn on your server then press F2 when the Gateway logo screen appears during startup 11 Restore any BIOS settings that you wrote down in Step 3 12 Save all your settings and close the BIOS Setup utility 85 Replacing the control panel Caution The control panel is not hot swappable Before installing or removing the control panel make sure that power is turned off and the power A cord is unplugged To replace the control panel 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Unlock the bezel then remove it by pulling it straight off the server 3 Follow th
84. n the server to the original configuration With the exception of the power cord disconnect all external cables including the keyboard and mouse When you turn on the server it makes several short beeps m The short beeps indicate the server has encountered some type of error See Beep codes on page 108 Processor Your server does not recognize a new processor m Make sure that the processor is fully seated in its socket The processor should be recognized automatically if it is installed correctly m If you have upgraded your server from one processor to two you may need to reconfigure your operating system so it recognizes the additional processor For instructions see your operating system s documentation 123 124 www gateway com Appendix A Server Specifications The following specifications are for the standard configuration Your server may contain optional equipment All specifications are subject to change 125 System specifications 126 Case size Weight Fans Ports Drives standard Card sizes Power supply Operating systems Certifications 26 46 x 16 93 x 1 7 inches 67 21 x 43 x 4 32 cm without handles Varies by configuration A fully loaded server weighs about 31 Ibs 14 06 kg Four 40x40x55 mm dual rotor fans One 40x40x28 mm single rotor fan Two 40x40x28 mm single rotor fans in the power supply PS 2 keyboard or mouse 2 USB 3 Serial 1 RJ 45
85. nate ane a Oe MONA aR 123 Processo orderns d e a E E T a a e r EDE E EO K A mange 123 Server Specifications 125 System specifications 126 System board specifications 127 Environmental specifications 128 Additional specifications 129 BIOS Settings 262 4 se ec coe eee eee pee nn one 131 Safety Regulatory and Legal Information 147 MAER hia a E E A E na oan te eo eee eee EN 155 www gateway com Chapter 1 Checking Out Your Gateway Server a m Locating drives ports jacks and controls m Locating system board components m Available help resources Front CD or DVD Control drive Hard drive Hard drive Hard drive panel Control panel LAN 1 activity indicator Power Hard drive System ID button activity LED button Power ee sleep System System ID LAN 2 activity indicator LED fault LED LED Video port Reset button Non maskable interrupt USB port button recessed 2 www gateway com Back Low profile PCI Full height PCI f expansion card expansion card Serial number I O panel Power connector Power supply Keyboard LAN jacks USB ports t port i Diagnostic wen LED PS 2 mouse RJ 45 Video port E port serial port www gat
86. ncompressed pointer for future use in PMM Copying Main BIOS into memory Leaves all RAM below 1 MB Read Write including E000 and F000 shadow areas but closing SMRAM Restore CPUID value back into register Give control to BIOS POST ExecutePOSTKernel See POST code checkpoints on page 111 for more information OEM memory detection configuration error This range is reserved for chipset vendors and system manufacturers The error associated with this value may be different from one platform to the next Bootblock recovery code checkpoints The bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the update or the BIOS checksum is corrupt The following table provides the diagnostic LED codes for these checkpoints and describes the type of checkpoints that may occur during the Bootblock recovery portion of the BIOS Check point EO E9 EA EB Diagnostic LED decoder G Green R Red O Orange R R R Off R O Off Description Initialize the floppy controller in the super I O Some interrupt vectors are initialized DMA controller is initialized 8259 interrupt controller is initialized L1 cache is enabled Set up floppy controller and data Attempt to read from floppy Enable ATAPI hardware Attempt to read from ARMD and ATAPI CDROM Disable ATAPI hardware Jump back to checkpoint E9 115 Check point EF FO F1 F2 F3 F5 FA
87. nderneath it To see how to remove and then install the air baffle see Removing the air baffle on page 42 and Installing the air baffle on page 44 gt Way com 55 56 11 Connect the loose end of the data cable to the rear of the SATA drive Air baffle back cutou Air baffle www gateway com Important Power cables for drives installed to the right side of the air baffle must be routed beneath the front cutout in the underside of the air baffle A The power cable for a drive installed to the left of the air baffle does not need to be routed under the air baffle You may need to remove the air baffle to route cables underneath it Ja o ae C C C Air baffle T Le Air baffle cutout E 12 Connect the SATA power cable adapter end s to the rear of the SATA drive 13 Reinstall the bezel if required by snapping it into place on the front of the chassis 14 F
88. nfiguration submenu with additional device details settings Selects IDE Device Configuration sub menu with additional device details settings Selects IDE Device Configuration submenu with additional device details settings 133 134 BIOS menu BIOS submenu Floppy Configuration Super I O Configuration Setting Secondary IDE Slave Third IDE Master Fourth IDE Master Hard Disk Write Protect IDE Detect Time Out Sec ATA PI 80 Pin Cable Detection Floppy A Onboard Floppy Controller Serial Port A Address Value Selects IDE Device Configuration submenu with additional device details settings Selects IDE Device Configuration submenu with additional device details settings Selects IDE Device Configuration submenu with additional device details settings Disabled Enabled 0 5 10 15 20 25 30 35 Host amp Device Host Device Disabled 720 KB 3 1 2 1 44 MB 3 1 2 2 44 MB 3 1 2 Disabled Enabled Disabled 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 BIOS menu BIOS submenu USB Configuration PCI Configuration Setting Serial Port B Address USB Devices Enabled List of USB devices detected by BIOS USB Function Legacy USB Support Port 60 64 Emulation USB 2 0 Controller USB 2 0 Controller Mode USB Mass Storage Device Configuration Onboard Video Dual Monitor Video Onboard NIC 1 Left Value Disabled 3F8 IRQ4 2F8 IRQ3 3E
89. ng it into place on the front of the chassis Follow the instructions in Closing the server case on page 39 Reconnect all power cords and peripheral device cables then turn on the server Installing or replacing a hard drive Use this procedure to add or replace hard drives in a drive bay Your server supports as many as three 1 inch high 3 5 inch fixed or hot swap SATA hard drives You can purchase additional drives through your Gateway Sales representative Important Gateway tests and verifies the operation and compatibility of the drives it sells Especially in a hot swap or mission critical A environment additional or replacement drives must conform to Gateway standards Installing a fixed SATA hard drive Use these instructions only if you have installed the fixed drive kit Caution Fixed drives are not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is A unplugged To install a fixed SATA hard drive 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 Unlock the bezel if necessary and remove it by pulling it from the chassis 4 Press the latch on the back of the fixed drive carrier and slide it out of the bay Store the driv
90. ollow the instructions in Closing the server case on page 39 15 Reconnect all power cords and peripheral device cables then turn on the server Removing a fixed SATA hard drive Use these instructions only if you have installed the fixed drive kit Caution Fixed drives are not hot swappable Before installing or removing the drive make sure that power is turned off and the power cord is A unplugged To remove a fixed SATA hard drive 1 O O1 fF N J 10 11 12 58 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server Follow the instructions in Opening the server case on page 38 Unlock the bezel if necessary and remove it by pulling it from the chassis Disconnect the SATA data connector and power cables from the rear of the SATA drive Press the latch on the back of the fixed drive carrier and slide it out of the bay Remove the four screws that attach the hard drive to the drive carrier Lift the drive from the carrier Store the drive in an anti static bag If you are not installing a new drive place the plastic retention device into the drive carrier using the four screws you removed from the hard drive Insert the screws that held the drive in the carrier into the screw locations on the carrier for future use Slide the drive carrier back into the ch
91. on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 3 Remove the jumper across pins 2 3 of jumper J1H3 Rcvr Boot then place the jumper across pins 1 2 oa J1H2 Pass Clr L Protect Erase J1H3 Revr Boot Recovery Boot L Normal Boot J1H5 CMOS Clr EL BMC Control L Force Erase 4 Follow the instructions in Closing the server case on page 39 95 96 10 11 12 Insert a DOS bootable USB disk on key or DOS bootable CD containing a valid BIOS image Reconnect the power cords and turn on the server The BIOS recovery is initiated While the BIOS is being recovered the monitor displays a blue screen and the server will beep continually The process is complete when the server stops beeping Remove the bootable USB disk on key or CD Turn off the server then disconnect the power cords and all other cables connected to the server Follow the instructions in Opening the server case on page 38 Place the jumper back onto pins 2 3 Follow the instructions in Closing the server case on page 39 Plug in the AC power cords and turn on the server then verif
92. orce Erase pins 1 2 of jumper J1HS CMOS Clr aan J1H2 Pass Clr L Protect Erase J1H3 Revr Boot Recovery Boot L Normal Boot J1H5 CMOS Clr L BMC Control L Force Erase 8 Reconnect the power cords and turn on the server The BIOS settings are cleared 9 Turn off the server then disconnect the power cords and all other cables connected to the server 10 Place the jumper back onto pins 2 3 11 Follow the instructions in Closing the server case on page 39 Resetting BIOS passwords To reset BIOS password s you must either reset and clear all BIOS settings or use the Password Clear jumper To reset BIOS passwords follow the instructions in Resetting the BIOS on page 97 To clear the BIOS password s 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 98 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 3 Remove the jumper across pins 2 3 of jumper J1H2 Pass Clr th
93. pendix then record your custom BIOS settings on the printout Only settings which can be changed are listed For a complete list of viewable BIOS settings run the BIOS Setup utility 131 To view all BIOS settings 1 Restart your server 2 Press F2 when the Gateway logo screen appears during startup The BIOS Setup utility opens 3 Select menus and submenus to display setting information BIOS menu BIOS submenu Main Advanced Processor Configuration 132 Setting Value System Overview AMIBIOS Version Build date Processor Type Speed Count System Memory Size System Time HH MM SS System Date DAY MM DD YYYY Language English French German Italian Spanish Manufacturer Brand String Frequency FSB Speed CPU1 CPUID Cache L1 Cache L2 Cache L3 CPU2 CPUID Cache L1 Cache L2 Cache L3 BIOS menu BIOS submenu IDE Configuration Setting Max CPUID Value Limit Hyper Threading Technology Intel Speed Step Tech Onboard P ATA Channels Onboard S ATA Channels Configure S ATA as RAID S ATA Ports Definition Mixed P ATA S ATA Primary IDE Master Primary IDE Slave Secondary IDE Master Value Enabled Disabled Enabled Disabled Automatic Disabled Disabled Primary Secondary Both Disabled Enabled Disabled Enabled A1 3 A2 4 M A1 41 A2 31 M Selects Mixed P ATA S ATA submenu for configuring mixed P ATA and S ATA Selects IDE Device Co
94. pported Up to 3 SATA hot swap drives optional RAID level 0 or 1 supported ACPI ACPI compliance Supports SO S1 S4 S5 127 Environmental specifications The following specifications identify maximum environmental conditions At no time should the server run under conditions which violate these specifications 128 Variable Temperature Altitude Humidity Shock Electrostatic discharge ESD Requirements Maximum rate of change 18 F 10 C per hour Nonoperating 40 to 158 F 40 to 70 C Operating 50 to 95 F 10 to 35 C derated 0 9 F 0 5 C for every 1 000 feet 305 meters Use of 2 GB DIMMs derates the server to 86 F 30 C 10 000 feet 3 048 meters maximum Nonoperating 90 relative noncondensing at 86 F 30 C Operating 2 0 g 11 msec 1 2 sine Packaged operational after an 18 fall Tested to 15 kilovolts kV no component damage Additional specifications For more information about your server such as memory size hard drive size and processor type visit Gateway s eSupport page at support gateway com The eSupport page also has links to additional Gateway documentation and detailed specifications for your own server 129 130 www gateway com Appendix B BIOS Settings If you ever need to restore your BIOS settings such as after a system board change a record of the settings will make the process much easier You can print this ap
95. r server may be different than the server shown in the example 9 Install a nut bar or mounting nuts on the front cabinet posts Nut bar or mounting nuts 10 Push the server toward the back of the cabinet until the front of the server rails touch the front cabinet posts then secure with two screws through each server rail OR Follow the instructions in Installing the bezel on page 18 to attach both handles and secure the server into the cabinet Warning You must support the server while installing or removing the front screws and while sliding the server on or off the cabinet rails If the D server is not supported damage to the server or injury may result www gateway com 17 Installing the bezel Important The bezel is held in place by the server handles The handles are also used to slide the server in and out of the rack cabinet when A mounted using the optional rails To install the bezel With the server pulled out from the cabinet align the holes in the handle with the holes in the front side of the server 2 Attach the handles to the sides of the server with two mounting screws on each side Your server may be different than the server shown in the example Mounting screw Mounting screw 3 Push the server with the handles attached into the cabinet to determine which holes in the front posts of the cabinet that the holes in the handles will line up with 4 Install the mounting nuts
96. r screws you removed in Step 4 6 Make sure that the tray s release lever is open then slide the new drive into the empty hot swap bay 7 When the drive carrier lever begins to close by itself push on the lever to lock the drive assembly into the drive bay 8 Reinstall the bezel if required by snapping it into place on the front of the chassis 60 Configuring your onboard RAID solution Your server comes equipped with an onboard chipset SATA RAID solution which supports RAID levels O striping and 1 mirroring The onboard RAID solution can be enabled in the BIOS page 133 and configured by launching the RAID BIOS console during the boot process Configuring the onboard SATA RAID solution Level Description and use Data divided into blocks and distributed sequentially pure striping Use for non critical data that requires high performance Data duplicated on another disk mirroring Use for read intensive fault tolerant systems Pros High data throughput for large files 100 percent data redundancy providing fault tolerance launch the SATA RAID BIOS console Restart your server Cons No fault tolerance Data is lost if a drive fails More disk space required Reduces usable disk space to the size of the smallest drive Reduced performance during rebuilds Number of drives One or two Two Fault Tolerant No Yes Press F2 when the Ga
97. radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le pr sent appareil num rique n met pas de bruits radio lectriques d passant les limites applicables aux appareils num riques de Classe A prescrites dans le r glement sur le brouillage radio lectrique dict par Industrie Canada Telecommunications per Industry Canada CS03 for products fitted with an IC compliant modem The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operation and safety requirements The Department does not guarantee the equipment will operate to the users satisfaction Before installing this equipment users should make sure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the inside wiring associated with a single line individual service may be extended by means of a certified connector assembly The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommuni
98. rial port The RJ 45 serial port connector can be configured to support either a Data Set Ready DSR or a Data Carrier Detect DCD signal The default configuration for your server supports DSR signals To change the configuration from DSR to DCD signal support a jumper J8A3 must be changed on the system board P To change the RJ 45 serial port configuration to DCD signal support 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure you turn off the server then unplug the power cord and all other cables connected to the server Follow the instructions in Opening the server case on page 38 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper Remove the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 Remove the jumper across pins 1 3 of jumper J8A3 then place the jumper across pins 2 4 Re 1 3 DCD to DTR Default 2 4 DSR to DTR S hOU A Oo 0 0 5 Reinstall the PCI riser assembly by following the instructions in Removing and installing the PCI riser assembly on page 69 6 Fol
99. s are plugged in securely and plugged into the correct port or jack If you have recently installed hardware or software make sure that you have installed it following the instructions provided with it If you did not purchase the hardware or software from Gateway see the manufacturer s documentation and technical support resources If you have how to questions about using a program see m The program s online Help m The program s documentation m Your operating system s documentation m The software or hardware manufacturer s Web site See Troubleshooting on page 107 Have your client ID serial number located on the back of your server case and order number available along with a detailed description of your issue including the exact text of any error messages and the steps you have taken Make sure that your server is nearby at the time of your call The technician may have you follow appropriate troubleshooting steps Consider using Gateway s online technical support Gateway s Web site has FAQs tips and other technical help You can also use the Web site to e mail Customer Care For more information visit Gateway s Customer Care Web site at support gateway com Telephone support Gateway offers a wide range of customer service technical support and information How to reach 800 229 1103 charged to your credit card services Telephone numbers You can access the following services
100. sequence from the available devices No Access View Only Limited Full Access Clears user password Disabled Enabled Disabled Enabled 1 minute 2 minutes 5 minutes 10 minutes 20 minutes 60 minutes 120 minutes 139 140 BIOS menu Server BIOS submenu System Management Setting Secure Mode Hot Key Ctrl Alt Secure Mode Boot Front Panel Switch Inhibit NMI Control Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware Revision BMC Device Revision PIA Revision SDR Revision HSC FW Revision HSBP Value 2 L Disabled Enabled Disabled Enabled Disabled Enabled Varies Varies Varies Varies Varies Varies Varies Varies BIOS ID string excluding build time date Varies Varies Varies Varies Varies Firmware revision of the Hotswap controller N A if not present BIOS menu BIOS submenu Serial Console Features Event Log Configuration Setting BIOS Redirection Port Baud Rate Flow Control Terminal Type ACPI Redirection Port Serial Port Connector Clear All Event Logs BIOS Event Logging Critical Event Logging ECC Event Logging PCI Error Logging Value Disabled Serial A Serial B 9600 19 2K 38 4K 57 6K 115 2K No Flow Control CTS RTS XON XOFF
101. server by using a surge protector If you have a modem use a surge protector that has the appropriate type of modem jack During an electrical storm unplug the surge protector and the modem and network cables When you purchase a surge protector m Make sure that the surge protector meets the appropriate product safety certification for your location such as Underwriters Laboratories UL m Check the maximum amount of voltage the protector allows to pass through the line The lower the voltage that the protector allows to pass through the better the protection for your server m Check the energy absorption dissipation rating The higher the energy absorption rating the better the protection for your server m Check for line conditioner capabilities A line conditioner smooths out some of the normal line noise small voltage fluctuations of an electrical supply Line conditioners A line conditioner protects your server from the small fluctuations in voltage from an electrical supply Most servers can handle this variation called line noise without problems However some electrical sources include more line noise than normal Line noise can also be a problem if your server is located near or shares a circuit with a device that causes electromagnetic interference such as a television or a motor Some surge protectors and uninterruptible power supplies include simple line conditioning capabilities 11 12 Uninterruptibl
102. server to DOS using a DOS bootable diskette CD or USB disk on key device 2 Put the System Companion CD in the CD drive and change directories to the CD drive to access it 32 3 When the System Companion CD menu opens select the FRU SDR utility 4 Select one of the following options if in doubt choose the second option and update both Update just the SDR repository Select this option when sensor information needs to be changed For example if the CPU is upgraded to a higher speed or if memory is replaced OR Update the FRUs and the SDR repository Select this option if have installed additional hardware For example additional memory 5 Exit the utility remove the System Companion CD then reboot your server Using your System Companion CD You can use your System Companion CD to m Install hardware drivers m Install programs m View server documentation Instructions for using the CD are provided in Using Your System Companion CD 33 34 www gateway com Chapter 4 Installing Components m Opening and closing the server case m Installing and replacing major server components 35 Preparing to install components Important You must open your server case to install components If you are not comfortable with these procedures get help from a computer service A technician or contact Gateway Customer Care Selecting a place to work Work on your server in an area that Is clean
103. sure that you are grounded correctly before opening the server For more information about preventing damage from static electricity see Preventing static electricity discharge on page 37 After you complete any maintenance task where you have to open the server case make sure that you close the case and reconnect all cables before you restart your server Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician If your server was damaged during shipment from Gateway contact Gateway Customer Care For more information see Telephone support on page 102 Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write protected diskette Some messages however may indicate a problem that requires further troubleshooting Diskette drive 0 seek to track 0 failed m Restart your server then open the BIOS Setup utility by pressing and holding F2 while your server restarts Make sure that the drive settings are correct Error loading operating system m The master boot record may be corrupt For troubleshooting information see The master boot record is corrupted on page 120 Hard disk controller failure m Make sure t
104. t 21 Turning off your server 2 22 Configuring the RJ 45 serial port 23 Setting up the operating system 24 Initial hardware settings 24 3 Maintaining Your Server 25 Caring for your Server 0 00 tees 26 Cleaning your server 26 Preparing for system recovery 28 Recording the BIOS configuration 28 System administration 29 Gateway Systems Manager 29 Server security 29 Identifying your server 31 Updating the baseboard management controller firmware 32 Updating the FRU SDR 4 440440240 2 32 Using your System Companion CD 33 4 Installing Components 35 Preparing to install components 36 Selecting a place to work
105. t To open the server 38 Follow the instructions in Preventing static electricity discharge on page 37 Make sure you turn off the server then unplug the power cord and all other cables connected to the server 2 If the bezel is installed unlock it then pull it off 3 If the server is mounted in a cabinet remove the server from the cabinet For instructions see Removing the server from a cabinet on page 19 Warning Screws are required to support the front of the server when using the standard cabinet rails You must support the server while removing the front screws and while sliding the server off the cabinet rails If the server is not supported damage to the server or injury could result 4 Place the server on a stable non skid surface 5 Remove the shipping screw if one is installed 6 Press and hold the panel release button then slide the top panel toward the back of the server about 1 2 inch Panel release button 7 Lift the top panel away from the server Closing the server case Caution Whenever you add or remove components from your server make sure that the various cables both data and power are routed correctly A before reinstalling the top panel Incorrectly routed cables could result in cable damage fan blockage misalignment of baffles and ducts and incorrect airflow within the server To close the server case 1 Make sure that all of the internal cables are arrang
106. teway logo screen appears during startup The BIOS Setup utility opens From the Main BIOS menu select the Advanced menu Select the IDE Configuration sub menu For the Configure S ATA as RAID option select Enabled Exit the BIOS Setup utility Restart your server During the boot process you will see the following message Press lt Ctrl gt lt E gt for BIOS Console 61 9 Press and hold the CTRL key then press the E key The RAID BIOS console will open Important When you press CTRL E to configure the SATA RAID you will see the following error message Error 0146 Insufficient Memory A to Shadow PCI ROM This error message can be ignored 10 Configure the RAID options then exit the RAID BIOS console 11 Reboot the server To configure the SATA RAID solution 1 Open the BIOS Setup utility as described in the previous procedure Easy Configuration Management New Configuration View Add Configuration Initialize Clear Configuration Select Boot Drive Check Consistency Defines Physical Arrays An Array Will Automatically Become A logical drive 2 Select Configure from the Management menu then select Easy Configuration 3 Press the SPACEBAR to associate the selected physical drives with the current array The indicator changes from READY to ONLINE 4 Press Enter when you finish creating the current array then press F10 to select configurable arrays 62 www gateway com 5 Press the SPACEBA
107. the contents of the failing DIMM is copied to the spare DIMM in that channel When all of the data is copied the primary DIMM is automatically removed from service Since one DIMM per channel is always maintained as a spare only 75 of the installed memory is usable For example if six 2 GB DIMMs are installed only four are actively used the other two are used as spares so the maximum usable memory for this configuration would be 8 GB A DIMM fault LED adjacent to the DIMM slot will light orange to indicate the failed memory module To install or replace memory 1 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 3 Pull the plastic tabs away from the sides of the memory module slot If you are replacing a memory module lift the old module out of the slot DIMM 2A DIMM 2B DIMM 3B DIMM 1A DIMM 3A DIMM 1B PE T o 1 Smananinr 4 Align the notch on the new module with the notch in the memory module slot and press the module firmly into the slot The tabs on the sides of the memory slot should secure the memory module automatically 5 Follow the instructions in Clos
108. the installation see Installing a diskette in a converted hard drive bay on page 45 and Removing a diskette drive from the converted hard drive bay on page 49 Expansion cards Your server does not recognize an expansion card m Restart your server m Make sure that you have installed the necessary software or driver For instructions see the card s documentation m Reseat the expansion card and riser card For instructions see Removing and Installing PCI expansion cards on page 69 m If another slot of the correct size is available install the card in a different slot Hard drive The hard drive cannot be accessed or you receive a General failure reading drive C error message m Ifa diskette is in the diskette drive eject it and restart your server by pressing the reset button m Restart your server by pressing the reset button m If you have hot swap drives turn off your server then remove all hard drives and push them in again to make sure that the drives are seated correctly For instructions see Installing or replacing a hard drive on page 53 m Reseat the drive cables on the backplane m If your server has been subjected to static electricity or physical shock you may need to reinstall the operating system You receive a Non system disk or disk error error message m Eject the diskette from the diskette drive then press ENTER m Make sure that your hard drive has an
109. tions in Removing and installing the PCI riser assembly on page 69 Follow the instructions in Installing the processor air duct on page 42 Follow the instructions in Closing the server case on page 39 Turn on your server then press F2 when the Gateway logo screen appears during startup Check BIOS settings to make sure that they detect the server s new hardware then save your changes if any and close the BIOS Setup utility If your server does not start after installing the new system board contact Gateway Customer Care For more information see Getting Help on page 7 Chapter 5 Using the BIOS Setup Utility m Opening the BIOS Setup utility m Updating the BIOS m Resetting the BIOS settings to their factory defaults m Resetting the BIOS passwords 91 Opening the BIOS Setup utility The BIOS Setup utility stores basic settings for your server These settings include basic hardware configuration resource settings and password security These settings are stored and saved even when the power is off Caution The options in the BIOS Setup utility have been set at the factory for optimal performance Changes to these settings will affect the A performance of your server Before changing any settings write them down in case you need to restore them later You can record the settings on a printout of this guide s appendix for BIOS Settings on page 131 To open the BIOS Se
110. ton www gateway com 31 Updating the baseboard management controller firmware The baseboard management controller BMC performs several system management functions such as Monitoring server components FRU and sensor data records SDR the information provided depends on the option selected m Managing nonvolatile storage for the system event log and sensor data records Interfacing with the emergency management port to send alerts and interact with remote management systems m Fault resilient booting the extent depends on the option selected You should update the BMC firmware when Gateway Customer Care has instructed you to update it To update the BMC firmware 1 Create a DOS bootable USB Disk on key device or a DOS bootable CD 2 Download the BMC update file from support gateway com 3 Follow the instructions included with the update file C Updating the FRU SDR The FRU SDR must be updated whenever you add additional hardware to your server that must be monitored by the BMC or whenever you update the BIOS Each time you update the FRU SDR we recommend that you check support gateway com for the most current version of the utility If a newer version is available than the one included on the SCCD download the newer version and use it instead of the SCCD Follow the instructions in the readme txt file that accompanies the utility or proceed with the following To update the FRU SDR 1 Boot your
111. tte drive 118 error messages 105 expansion card 119 general guidelines 107 general safety guidelines 104 hard drive 119 Internet connection 120 keyboard 120 LED information 110 master boot record 120 memory 120 modem 120 monitor 122 power 123 power source problems 11 processor 123 safety guidelines 104 technical support 102 telephone support 102 video 122 turning off server 22 turning on server 20 U uninterruptible power supply UPS 12 updating baseboard management controller firmware 32 BIOS 93 firmware 32 UPS 12 USB ports internal connector 5 6 location 2 3 user password 29 utilities BIOS Setup 91 V VGA port 2 3 Video connectors 6 W Web site Gateway 7 161 162 www gateway com A MAN 9315 1U USR GDE RO 01 05 8510262
112. tup utility 1 Restart your server then press F2 when the Gateway logo screen appears during startup 92 When you select menu items the Item Specific Help box on the right side of the screen displays specific information about the selection The command bar across the bottom of the screen shows the keys you press to access help navigate through the menus and perform other tasks 2 Select one of these menus Main gives you access to basic information and settings related to your server s hardware and configuration Advanced gives you access to information and settings for PCI cards peripheral devices memory and the chipset Boot gives you access to information and settings for startup features and startup sequences Security gives you access to settings related to system access passwords For more information see Server security on page 29 Server gives you access to settings for system management console redirection event log configuration and fault resilient boot settings Exit gives you access to options for closing the BIOS Setup utility Updating the BIOS If you need a new version of the BIOS you can download the BIOS update from Gateway then install the new version from a diskette To update the BIOS 1 Print the appendix for BIOS Settings on page 131 2 Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printo
113. ue submenu Mixed P ATA S ATA First ATA Channel P ATA M S S ATA M S Second ATA Channel S ATA M S None 143 144 BIOS submenu BIOS submenu IDE Configuration Cont d BIOS 2nd level submenu BIOS 2nd level submenu IDE Device Configuration Setting 3rd and 4th ATA Channels Setting Device Vendor Size LBA Mode Block Mode PIO Mode Async DMA Ultra DMA S M A R T Type LBA Large Mode Block Multi Sector Transfer Mode Value A1 3 A2 4 M A1 4 h A2 39 M None Value Device information Device vendor Device size Device LBA mode Device block mode Device PIO mode Device Async DMA mode Device Ultra DMA mode Device S M A R T support Not Installed Auto CDROM ARMD Disabled Auto Disabled Auto BIOS submenu BIOS 2nd level submenu Setting Value PIO Mode BIOS submenu USB Configuration Cont d BIOS 2nd level submenu USB Mass Storage Device Configuration DMA Mode S M A R T 32Bit Data Transfer Setting USB Mass Storage Reset Delay Device 1 Auto D Auto SWDMA 0 2 MWDMA 0 2 UWDMA 0 5 Auto Disabled Enabled Disabled Enabled Value 10 Sec 20 Sec 30 Sec 40 Sec Displayed if a device is detected Includes a DevicelD string returned by the USB device 145 146 BIOS submenu BIOS 2nd level submenu Setting Emulation Type Device n Emulation Type Value Auto Floppy Forc
114. ure For more information on degauss see the monitor s documentation A horizontal line or wire is visible across the monitor screen The monitor may use thin damper wires located approximately 1 3 of the way from the upper and lower screen edges to stabilize the internal aperture grille These wires are most obvious when the monitor displays a white background The aperture grille allows more light to pass through the screen for brighter colors and greater luminescence The damper wire is a critical part of the overall monitor design and does not negatively affect the monitor s function Power You press the power button but the server does not turn on If the power button LED is green the server is turned on but you may not be seeing an image on the monitor For monitor troubleshooting see Monitor on page 122 If your server is plugged into a surge protector or UPS make sure that the surge protector or UPS is connected securely to an electrical outlet turned on and working correctly One way to check this is to plug the server directly into a wall outlet bypassing the surge protector or UPS Make sure that the electrical outlet is working by plugging a working device such as a lamp into the outlet then turning it on to test the outlet Open your server and make sure that the power supply module cage cable is connected correctly to the system board If you recently added or upgraded any hardware on your server retur
115. urrent version of the BIOS For instructions see Updating the BIOS on page 93 Warning Processors and heat sinks may be hot if the computer has been running Before replacing a processor or heat sink allow them to cool D for several minutes Caution A heat sink must be installed on the processor Installing a processor without a heat sink could damage the processor Important You must have a processor in the CPU 1 socket or your server will not start A If you are upgrading your server from one processor to two you may need to reconfigure your operating system so it can recognize the additional processor For more information see your operating system s documentation To install or replace a processor 76 1 Install the most current BIOS version For instructions see Updating the BIOS on page 93 2 Follow the instructions in Preventing static electricity discharge on page 37 Make sure that you turn off the server then unplug the power cord and all other cables connected to the server 3 Follow the instructions in Opening the server case on page 38 4 Follow the instructions in Removing the processor air duct on page 41 5 If you are installing a processor proceed to Step 7 OR If you are replacing a processor loosen the four captive screws on the corners of the heat sink then twist the heat sink slightly to break the seal between the heat sink and remove it from the processor C
116. user passwords 29 using password 29 Security menu BIOS Setup utility 92 security switch connector location 5 6 serial number 102 serial port 3 server back 3 front 2 interior 4 starting 20 turning off 22 Server menu BIOS Setup utility 92 159 setting up hardware 10 operating system 24 safety precautions 10 26 148 settings initial hardware 24 Setup utility see BIOS Setup utility slots memory 5 6 sparing memory online 66 specifications additional 129 environmental 128 system 126 system board 127 starting the server 20 static electricity 37 status indicator 21 supervisor password see administrator password surge protector 11 system 126 administration 29 control 29 ID indicator 2 3 31 management 29 security 29 specifications 126 startup 20 system board components 5 6 installing 88 left side 6 replacing 88 right 5 specifications 127 system board connectors location 5 6 system board LEDs 110 System Companion CD 7 33 system configuration protecting with passwords 29 system fan installing 75 160 system ID 31 system ID LED 31 system recovery preparing for 28 recording BIOS configuration 28 T technical support Customer Care 102 resources 102 tips before contacting 102 telephone support 102 training CD 103 Gateway Learning Libraries 103 troubleshooting add in card 119 battery 107 beep codes 108 BIOS 118 card 119 CD 118 CD drive 118 diagnostic LEDs 110 diske
117. ut Download the BIOS update from support gateway com Follow the instructions in the self extracting BIOS update file O of OQ Enter any custom BIOS settings you recorded in Step 3 then save your changes and close the BIOS Setup utility 7 Follow the instructions in Updating the FRU SDR on page 32 Rolling BIOS The BIOS flash memory of this server is divided into two partitions a primary active partition from which the server boots and a secondary partition to which BIOS updates are diverted When a BIOS update occurs the existing BIOS image is preserved on the primary partition and the system is automatically prompted to attempt to boot from the new BIOS on the secondary partition If a boot failure occurs with the new BIOS the system will revert to the old BIOS on the other partition To manually select the BIOS boot partition 1 Turn off the server then disconnect the power cords and all other cables connected to the server 2 Follow the instructions in Opening the server case on page 38 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cords and all other A cables before changing the jumper 93 3 Remove the jumper across pins 1 2 of jumper J1A4 at the left back of the system board then place the jumper across pins 2 3 J1A4BIOS Select 1 2 Normal Operation Defau
118. y and that the connectors do not miss any pins Warning To avoid bodily injury do not attempt to troubleshoot your server problem if D The power cord or plug is damaged Liquid has been spilled into your server Your server was dropped The case was damaged Instead unplug your server and contact a qualified computer technician or Gateway Customer Care m If you have the correct test equipment make sure that the new battery has power Although unlikely your new battery may be defective Beep codes Whenever a recoverable error occurs during the power on self test POST the BIOS displays an error message that describes the problem The BIOS also sounds a beep code one long tone followed by two short tones during POST if the video configuration fails a faulty video controller or if an expansion card is not functioning correctly One short beep indicates the BIOS will boot the operating system No error found A PCI expansion card for example a RAID controller can also issue audible errors by itself usually consisting of one long tone followed by a series of short tones For more information on the beep codes issued check the documentation for that device The following table shows POST error beep codes Prior to system video initialization BIOS uses these codes to inform users of error conditions Beeps Description Troubleshooting steps 1 108 Memory refresh timer error Reseat the memory modules or replace w
119. y that the recovery was successful Resetting the BIOS You can use two methods to clear all BIOS Setup settings and return them to the factory defaults Press the power and reset buttons on the front of the server Move the Clear BIOS jumper on the system board To reset the BIOS using the power and reset buttons 1 2 Print the appendix for BIOS Settings in this guide Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Press the reset button and hold it down for four seconds or more then press the power button while continuing to hold down the reset button Release both buttons at the same time The BIOS is reset To reset the BIOS using the system board jumper 1 2 A Print the appendix for BIOS Settings in this guide Restart your server then press F2 when the Gateway logo screen appears during startup Record any custom BIOS settings on your printout Follow the instructions in Preventing static electricity discharge on page 37 Turn off the server then disconnect the power cord and all other cables connected to the server Follow the instructions in Opening the server case on page 38 Caution Moving the jumper while the power is on can damage your server Always turn off the server and unplug the power cord and all other A cables before changing the jumper 97 7 Place a jumper across the F
120. y time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries SpotShop Spotshop com and Your Ware are trademarks of Gateway Inc Intel Intel Inside logo and Pentium are registered trademarks and MMX is a trademark of Intel Corporation Microsoft MS MS DOS and Windows are trademarks or registered trademarks of Microsoft Corporation All other product names mentioned herein are used for identification purposes only and may be the trademarks or registered trademarks of their respective companies 154 Index A accessories safety precautions 148 ACPI runtime checkpoints 117 add in card see card adding see installing removing see also installing administrator password 29 Advanced menu BIOS Setup utility 92 air baffle installing 44 removing 42 air dams installing 41 removing 41 air ducts installing 41 removing 41 B backplane installing 82 location 4 baffle removing 41 baseboard management controller 32 battery location 6 replacing 84 troubleshooting 107 beep codes 108 bezel installing 18 BIOS recovering 94 resetting 97 resetting passwords 98 rolling 93 settings 131 troubleshooting 118 updating 93 BIOS Setup utility 91 menus 92 132 navigating through 92 opening 92 passwords 29 98 recording configuration 28 settings 132 submenus 143 144 145 troubleshooting 118

Gateway 9315 Network Router User Manual

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