Home

Bushnell 119477 Digital Camera User Manual

1. ee eese eeee eee eee enne enne nnn nnn n nnnm n nana nnn nnn 16 Entering and Updating Data Fields e lleeeeee eL Leeeee ecce eeee enne nennen nnn nnns 17 Usina the Dialbad IKGVS suisse isas ues dsapetS a lcge ia dias 18 pizelti lnfeBir darel m A a 19 Configuring Your Phone Using the Web Configuration Utility 19 USING Basic Features 2052 0 2 19 03920 9 29 0 312 00 0 90 0 02 0 93v ci GU Rea 21 Managing Call ACUVIV uc m Tc DIRE 21 Answering Incoming Calls ec isus ssa diera Eum E ad rca 22 Answerndg Additional alls torso 23 Answering Calls on Shared Lines 2 cccs cccssseeeeecesecccseeeeeeeeecseceessaeeeesesesccesseneerencsscossedeeeensseees 23 Answering Calls Automatically 1 cose tan icono b stated ita ica te ba e Stat Ita oco b n 24 Managing M ltiple GCallS 5 onem ren co eec a s aaa aaa ca eu o ana a Dee co da ac ava ox daia 24 PAGING Gallica 25 Galing ronm the Diale tesa P E 26 Placing Calls from Favorites Recent Calls and Directories oooocccccccconncnnncoconncnnnnnonononnnononos 27 Redang INGUIN CES e a REN 28 ejerce 28 Using OASIS 28 Enabling Headset Memory Mode ssssssssssssssseeeen nenne enne nnn nnn nnns nnn nnns nan nnns nenas 29 Responding to Incoming Calls ion A a 29 NOTRE COMIN Calls II a a A E 29 Recimo Incomi
2. From Home view press to display Lines view The buddies who are favorites display as shown next 2 31 PM Friday March 15 A 2333 Helen Cooper 2340 Marie Jones 2342 j Forest Teresa Swift Al Dion Lisa Wong Francois Clement 7 William Sharp Z Wong My Status Buddies More Integrating with Microsoft Lync Server 2010 Your system administrator can configure your phone to work with Microsoft Lync Server 2010 and communicate with others using Microsoft Lync From your phone you can monitor the status of your Microsoft Lync contacts For more information on integrating with Microsoft Lync Server 2010 refer to one of the following documents available by navigating to your phone from the Polycom Business Media Phones web page e For users Using Polycom Phones in a Microsoft Lync 2010 Environment e For administrators Deploying Polycom UC Software for Use with Microsoft Lync Server 2010 Using the Browser You can view an idle browser and a main browser on your phone Ask your system administrator if your phone is configured to view the main and idle browser The idle browser shows non interactive web content on the idle screen that displays when your phone is idle You cannot display the Idle Browser during an active call When your phone is idle you can view an Idle Browser as you navigate between Home and Lines view To see the Idle Browser you need to set up the screen saver See Displaying Screen Savers for in
3. To answer the call pick up the handset press 49 press or pressing the line key of the incoming call From Calls view you can also press Answer to use the speakerphone Note Answering Calls When Your Phone is Locked If your phone is locked the way you answer calls is different For more information on answering calls from a locked phone see Calling and Answering from a Locked Phone 14 Answering Additional Calls If you are on an active call and you receive an incoming call on the same or a different line a call waiting tone beeps and the Incoming Call window displays To answer an incoming call Press Answer The active call you are currently on is held If you don t answer the incoming call within 10 seconds the Incoming Call window disappears and Calls view displays as shown above Answering Calls on Shared Lines If you share a line with another phone you and another person can answer hold and resume calls on the same line If you answer the call and hold it anyone who shares your line can resume the held call For more information about shared lines including what you can and can t do with shared lines see Managing Shared Lines Polycom Inc 23 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Answering Calls Automatically You can enable auto answer on your phone to answer calls automatically so that you don t have to pick up the handset or press a key to answer
4. 1 From Home view select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen select Group Subscriptions 3 From the Group Subscriptions screen select the group you want to subscribe to and press Yes Allowing Pages to Play During Active Calls The Accept While Busy option determines what happens when you re in a call and receive a page If you enable the option a page interrupts telephone calls and you can hear the audio of both the telephone call and the page If you disable the option the incoming page is held in a Pending state it doesn t disrupt the telephone call and you don t hear the page To hear the pages during an active call Select the page and press Accept The telephone call is automatically held You can also hold or end the active call to listen to a page To enable or disable pages to play during an active call 1 From Home view select Settings gt Basic gt Preferences gt Paging PTT Configuration gt Group Paging 2 From the Group Paging Configuration screen scroll to Accept While Busy and enable or disable the setting The default setting is Disabled When enabled your phone accepts and plays pages while you re in an active call When disabled your phone doesn t play pages while you re in a call but does hold the pages as Pending Using the Calendar If your phone is configured to connect to the Microsoft Exchange Server yo
5. Reversible tab Fer for wallmount Fol d installation EC O Home key Speaker S Soft keys o Navigation keys Dialpad Select key Transfer O Headset key Messages Speakerphone key Hold 2 Mute key Volume keys to Microphone Polycom Inc 10 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Table 1 VVX 400 and 410 Hardware Features Feature Speaker Dialpad Security slot Message Waiting Indicator Home key Screen Navigation keys Select key Headset key Speakerphone key Mute key Volume keys Microphone Description Provides ringer and hands free speakerphone audio output Enables you to enter numbers letters and special characters You can also use the dialpad keys to select menu items that have index numbers The connector on the back of your phone that enables you to attach a laptop cable lock to your phone so that you can secure it to a desktop For more information on locking your phone to the desktop see Security Slots on Polycom Phones Technical Bulletin 64654 Flashes red to indicate new messages Press 5 from any screen to display Home view From Home view press to display other phone views The 3 5 inch diagonal screen is backlit Scroll through displayed information or options Select a field of displayed data Enables you to place and receive calls through a headset The key glows green w
6. the Emergency channel If you have enabled Do Not Disturb you can only receive Emergency pages Non emergency pages don t display or play on your phone Receiving Pages If you receive a page and you re not in an active call the page immediately plays regardless of the paging priority While a page plays you can e Hold the page e End the page e Place a new call Polycom Inc 62 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Receiving Pages During Active Calls How you handle a page when you re in an active call depends on the page priority and whether you have enabled the feature to receive a page when you re in an active call If the page is a Normal page e f your phone is enabled to receive pages during active calls the page immediately plays You can hear both the original call and the page To hear only the page hold or end the call e f your phone isn t enable to receive pages during active calls the page displays as a Pending page To listen to the page select the page and press Accept You can also hold or end the call If page is a Priority or Emergency page the page immediately plays and you hear both the original call and the page To hear just the page hold or end the call Adjusting the Volume of Pages You can adjust the volume of pages while they play by using the Volume keys CT T5 to raise or lower the page volume If you adjust the volume of a non emergency page your p
7. Al Dion ined Edit Delete Back All your Favorites display in your Favorites list However only nine favorites display in Lines and Home view for VVX 400 and 410 phones The following figure shows a sample Favorites list Figure 17 Viewing the Favorites List 1 Teresa Swift 2 Lisa Wong 2326 3 William Sharp 5222 4 Helen Cooper 9870 5 Marie Jones 2227 Call Info Polycom Inc 47 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 The following figure shows favorites in Lines view Favorites display beneath the phone lines Figure 18 Viewing Favorites in Home View 1 21 PM Thursday May 2 1333 Helen Cooper wa 2340 Milton Stone 2342 J Forest Favorites Teresa Swift Lloyd Russell Michael Smith Al Dion William Sharp Francois Clement New Call Forward DND Favorites display consecutively according to their index number The contact with the lowest number displays first To reorder your favorites change your contact s index number in the Contact Directory To see your Favorites Press select Directories gt Favorites To call a Favorite From your Favorites list or from Lines view select the favorite you want to call The call is automatically placed To reorder your Favorites 1 From your Contact Directory select the contact and press Edit 2 From the Edit Contact screen select Favorite Index and enter a new favorite index number 3 Press S
8. Managing a Corporate Directory The Corporate Directory is set up and populated with contacts by your system administrator The Corporate Directory is non editable and your administrator determines which contacts you can see From the Corporate Directory you can do the following e Search for contacts e Dial contacts e Add contacts to your local Contact Directory To view the Corporate Directory From Home view select Directories Corporate Directory By default a blank search screen displays To view entries search for a person You can set your Corporate Directory to save your search results to view each time you search the Corporate Directory To save Corporate Directory search results 1 From Home view select Settings gt Basic gt Preferences gt Corporate Directory gt View Persistency 2 From the View Persistency screen select Enabled Each time you view the Corporate Directory your last search results automatically displays To search the Corporate Directory e From the Corporate Directory perform a quick search or an advanced search gt To perform a quick search enter the first few characters of the contact s first or last name and press Submit gt To perform an advanced search press AdvFind enter your search criteria and press Submit Polycom Inc 44 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 The screen displays a list of contacts starting with the most succ
9. This equipment will not operate when mains power fails Warning for all Polycom Phones that use handsets With respect to section 5 4 3 11 of the Australian Communications Authority as Telecommunications Technical Standard AS ACIF S004 2006 You should be aware that under certain operating conditions the handset earpiece may retain small metallic objects If this occurs these objects should be removed before using the handset Operating Ambient Temperatures e Operating temperature 32 to 104 F 0 to 40 C e Relative humidity 5 to 95 noncondensing e Storage temperature 40 to 160 F 40 to 70 C Hearing Aid Compatibility HAC This product is hearing aid compatible Waste Electrical and Electronic Equipment WEEE All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e waste Polycom Inc 93 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Restriction of Hazardous Substances Directive RoHS All Polycom products comply with the requirements of the EU RoHS Directive Statements of compliance can be obtained by contacting RoHSinformation polycom com Polycom Take Back In addition to any mandated take back requirement Polycom offers free recycling of its branded products to business users Detailed information is
10. VIEWING Recent Call Se a icons 40 Managing Your Contact Directo Vii a ae 41 Managing a Corporate Directory eee Doiisac se PEE Cue Saee s i rin eo Dose anexo REVO S euD chert ces Diu uo us E CENE QU Dd 44 Controlling Audio and Vol Mecanica 45 Updating the Incoming Call RINGUOME escocia ii 45 Updating a Contact s Ringtone iii ii 46 Changing the Ringer Volume oocccccncccnccccnnccnnnnccccnononnnnnnnnonononannnnnnnnnnonnnannnnnnnnnnnnnnnnennnnnnnnnnnannennns 46 Mutande Micropno Neira c 46 Changing the Audible RINGS SIN ia it A A A 46 MANAGING AV ONS SEDE Eme 47 Managing Shared REI I E 48 Using Advanced FealUles aiii 50 Using Buddy LISIS c Ta 50 Updating feli el ci cc A adan 51 Managing a BUGGY EIS nr c T 52 BIOCKING COMACIS susi ia fact ceni punte udis 53 MONITORING BUGGICS casino ill 53 Integrating with Microsoft Lync Server 2010 ccccccceeccsssseeeeeeeeeeeeeeesnseeeeeeeeeeeessseeeeseseeooeenns 55 USING Me Browser A o PPe 55 Navidaling ne Maint BrOWS E Fisica dsd tiro 56 Entering Information in the Main BroWS TF occcccconcnncccnccncccnncnnononcnnonnnnononnnnnnnononcnnnnonrnnnnnnnnnnonaneness 57 Broadcasting Messages Using Push to Talk and Group Paging 57 Pusnato Tale Mode ri iia 58 Using Group Paging ole Mo o mL 61 Using the Calendar 3 d eric A A naveiavenie 64 Opening and Closing the Calendar ooocccncccccccco
11. if your phone is idle press DND Using Do Not Disturb with Multiple Lines By default the Do Not Disturb feature applies to all lines on your phone However your system administrator can configure your phone to enable the feature on a per line basis Enabling Do Not Disturb Polycom Inc 38 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 on shared lines disables ringing only You can still see a visual notification of an incoming call and have the option to answer the call in Do Not Disturb To enable or disable Do Not Disturb for a line 1 From Home view select DND 2 From the Line Select screen use the up and down arrow keys to select the line on which to enable or disable Do Not Disturb 3 From the Do Not Disturb screen select Enable or Disable Power Tip Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines press Set All To automatically disable the feature for all lines press Clear All Listening to Voicemail Your phone indicates when you have new voicemail messages in the following ways e A message in the status bar as shown next The message indicates the number of new messages you have The count is a total of all messages on all lines on the phone new message e Aflashing Message Waiting Indicator located at the top right of your phone e An audible alert if your phone is on hook Note Temporarily Remo
12. kad Sis VVX 400 VVX 410 atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart Polycom UK Ltd dat het toestel VVX 400 VVX 410 in overeenstemming is met de essenti le eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk Polycom UK Ltd jiddikjara li dan VVX 400 VVX 410 jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alul rott Polycom UK Ltd nyilatkozom hogy a VVX 400 VVX 410 megfelel a vonatkoz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Norsk Norwegian Polycom UK Ltd erkleerer herved at utstyret VVX 400 VVX 410 er i samsvar med de grunnleggende krav og vrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejszym Polycom UK Ltd o wiadcza e VVX 400 VVX 410 jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Portugu s Portuguese Polycom UK Ltd declara que este VVX 400 VVX 410 est conforme com os requisitos essenciais e outras disposi es da Directiva 1999 5 CE Slovensko Slovenian Polycom UK Ltd izjavlja da je ta VVX 400 VVX 410 v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Slovak Polycom UK Ltd t mto vyhlasuje e VVX 400 VVX 410 sp a z kladn po iadavky a v etky pr slu n ustanoveni
13. press Next e oview details for a specific meeting select the meeting e To see the day s meetings scroll up and down using the up and down arrow keys e To return to Month view press Month Polycom Inc 67 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Navigating Meeting View You can view meeting details from Meeting view as shown below To see Meeting view select a meeting in Day view Figure 24 Viewing the Calendar in Meeting View Project Progress Start 10 30 AM Today End 11 00 AM Today Location Ignish Huddle room Organizer Peters Tara Required Attendees Peters Tara Anders Andrew Kirkens Anthony Tripton Chandra Sanders Patrick Thomas Kirk Sunters Cameron Patterson Sandra Roberts Sarah Baker nita Medina Melissa Kirkland Jessica From Meeting view you can do the following e View the meeting s start and end time location and organizer required attendees and meeting description e View the numbers that you can call to join the meeting e Select a meeting number to join the meeting Do one of the following to navigate in Meeting view e o seethe meeting details scroll up or down e o return to Day view press Day Managing Meeting Reminders By default your phone displays a meeting reminder 15 minutes before a meeting starts as shown below Every minute before the meeting starts the phone emits an alert tone and updates the m
14. select one of the numbers Using a Mouse and Keyboard with Your Phone You can use your computer s mouse and keyboard to enter information select keys and navigate screens on your phone using the Polycom Desktop Connector PDC The PDC enables you to control your phone using the keyboard and mouse on your computer Using a Mouse and Keyboard with Your Phone You can use your computer s mouse and keyboard to enter information and navigate screens on your phone For example you can enter phone numbers contact directory information and select touchscreen objects without using the phone s keypad You can move the mouse pointer back and forth with ease between your computer and your phone depending on your task Before you can use your mouse and keyboard with your phone ensure that the Polycom Desktop Connector PDC application is installed and running on your computer While the PDC application is running you can move your mouse pointer back and forth between your computer and phone Web Info Detailed Information About PDC For more information about using your computer s mouse and keyboard to navigate and enter information on your phone see Extend Your PC to Your Phone with the Polycom Desktop Connector Feature Profile 52855 Polycom Inc 70 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your pho
15. Go back to the previous Web page Polycom Inc 56 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Press this To do this Refresh the current Web page Stop refreshing Return to the Main Browser s home page Return to the phone s Home screen 4 Tab UNS Move to the previous or next tab stop on the page P Entering Information in the Main Browser The editing icons enable you to enter information in text boxes in the Main Browser The editing icons display when you select a text box in the Main Browser The following table lists the editing icons that display in the Main Browser Table 9 Using the Editing Keys Tap this To do this Select lowercase uppercase or numerical mode or a special character encoding Hide the editing icons and display the navigation icons Broadcasting Messages Using Push to Talk and Group Paging A page is a one way audio announcement The Group Paging feature enables you to page users subscribed to a page group The Push to Talk PTT feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel much like a walkie talkie Ask your system administrator about setting up both features on your phone Your system administrator can define up to 25 paging groups for Group Paging mode or Channels for PTT mode The administrator can assign a label to each group or channel that easily identifies the phones in the g
16. If your phone has multiple calls or one held call you can access the Home Lines and Calls view by pressing o At the top of each view is a status bar which shows the date and time and important phone messages as shown next Figure 2 Viewing the Status Bar Home View You can display Home view by pressing At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays as shown next Figure 3 Viewing the Page Indicator e Ss Messages Directories Forward o am Settings Applications Calendar Page Indicator To view more menu options in Home view Press the down or up arrow key to navigate the pages in Home view To select a menu option Press the right or left arrow key to choose a menu option and press Select The following icons display in Home view on your phone e New Call Displays the Dialer so you can place a call e Messages Provides you with access your voicemail Polycom Inc 12 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 e Directories Enables you to access your Contact Directory Favorites Recent Calls list Corporate Directory and Buddy Status List e Forward Sets up forwarding options for incoming calls on your line e DND Enables Do Not Disturb for your phone When DND is enabled your phone doesn t ring and incoming calls go to voicemail e Settings Provides you with access to phone features and settings you can
17. If your system administrator has set up the User Login feature you can view your personal phone settings such as contacts and call list information from any phone in the organization This means you can access your contact directory and speed dial numbers as well as other phone settings even as you temporarily change work areas If you change any settings while you re logged in to a phone the settings are saved and displayed the next time you log in to a phone When you log out your personal phone settings no longer display You can log in to a phone by entering your user ID and password Default passwords are preset at the factory to the numerals 123 Note Placing a Call from a Phone in the Logged Out State If a phone is in the logged out state and requires a user login you can use the phone to place emergency calls to standard emergency numbers such as 911 and other pre configured phone numbers These numbers are configured by your administrator For information on how to place authorized calls see Placing Calls from Phones that are in the Logged Out State If the User Login feature is set up on your company s phones you can accomplish any of the following tasks e Login to a phone to access your personal phone settings e Log out of a phone after you finish using it e Place acall to an authorized number from a phone that is in the logged out state and requires a user login e Change your user password Logging In and
18. Login Credentials cccccccccssseseeeeeeeeeeeeeenseseeeeeeseeeensnseeeeeeeenns 78 Customizing the Phone s Display sccesscesseeeeeeesenseensecessenseeeseeseonssonssnssenss 80 Changing the Language on Your PRONG c occccacoiciracacioccn nana ca 80 Changing the Time and Date Display 1111 cLleeeeeee eee LL reeeeeee enne e nnn n nanus nana nnns 80 Changing the Backlld turis ti 81 Changing the Phone s Background Picture ccccccssesseseeeeeeeeceeensnseeeeeeeeeeeensneeeeeseeeoensneeeeees 82 Changing Ihe Background PS tico lala 83 Using a Personal Photo as a Background Picture eese nennen 83 Displaying Screen SaVOES 5c idecuc cie ner eeu Da dida DV ecu o ae rigs A eas 84 GHhooSIrd d Screen SAV EN cuoi disuats A tut Linc pp dinde E U dU Aaah 84 ACMIDISTAUVO TASKS cscs t 85 Understanding Phone Warnings cocina aaaea aaa Kabadi 85 Restarting the PROME fente 85 Updating Phone Configuration ccssssceceeeeeeecceesseeeeeeeseeceensnseeeeeeeeeeesssseeeeseeooesseeeeseseaoonnnes 86 TESTING Phone Hardware t iio 86 erui eC 87 Related DOGUIMG INS dsc 87 The Polycom COMMUN Visas A A 88 Copyright Safety and Regulatory Notices eese 89 Polycom Inc 5 About This Guide This guide uses a number of conventions that help you to understand inf
19. and then choose a method to use by picking up the handset pressing 49 pressing or pressing the line key of the person you want to call or you can choose a method to use first and dial the number You can place calls in these ways e Manually from the Dialer e Automatically by tapping a favorite in Lines view e Automatically from your Favorites list Recent Calls list or Contact Directory Note Calling from a Locked Phone If your phone is locked see Calling and Answering from a Locked Phone for information on placing calls on a locked phone Polycom Inc 25 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Calling from the Dialer The Dialer displays a list of previously placed calls Either select an entry to automatically enter it or start entering a number As you enter numbers the Dialer displays a list of similar numbers as shown next Use the up and down arrow keys to select a match and automatically enter it Figure 11 Placing a Call Using the Dialer To display the Dialer Do one of the following From Home view select New Call From Lines or Calls view press New Call The New Call soft key doesn t display if you have an active call If your phone is idle start entering a phone number Y Y Y WV Pick up the handset or press Or This method only works if you don t have an active call Y In Lines view press a line key that doesn t have any calls Po
20. call you have access to the conference management feature This feature enables you to manage each person in the conference call so that you can mute hold and remove participants Your system administrator enables this feature on your phone For more information see Managing Conference Call Participants Initiating Conference Calls You can initiate a conference by calling two people and using the Confrnc soft key or by joining two existing calls using the Join soft key To initiate a conference call Call the first person From Lines or Calls view press More Confrnc The active call is held Using the Dialer call the second person bb c N a When the second person answers press More gt Confrnc or press Join to add everyone ina conference The Active Conference screen displays as shown next 3 57 PM 3 missed calls typ Line 2333 1 call 9 Active Conference 0 23 Os ex 2342 J Forest 2 Teresa Swift Al Dion Lisa Wong Francois Clement William Sharp Z Wong Hold End Call Split Lines Polycom Inc 32 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Holding and Resuming Conference Calls When you place a conference call on hold you place all the participants in the call on hold No one ina held conference call can hear each other To hold just one person see Managing Conference Call Participants To place a conference call on hold From Lines or Calls view press Hold
21. calls When you enable auto answer your phone automatically answers incoming calls using the speakerphone Ask your system administrator about enabling auto answer and setting how many times your phone rings before the call is answered If Auto Answer is enabled and you receive an incoming call while you re in an active call the incoming call is automatically answered when you end or hold the current call Your phone s default setting mutes the microphone for all auto answered calls so that the party calling you can t hear you until you are ready to talk The mute button amp glows red when the microphone is muted You can press to unmute the microphone when you are ready to talk To enable your phone to automatically answer calls 1 From Home view select Settings Basic Preferences Auto Answer 2 From the Auto Answer screen do the following Toenable your phone to automatically answer SIP calls select Auto Answer SIP Calls and select Yes The default setting is No gt To mute the microphone for all auto answered calls so the incoming caller can t hear you select Microphone Mute and select Yes The default setting is Yes 3 Press Save After you have enabled auto answer your phone answers all incoming calls after the set amount of default rings using the speakerphone Managing Multiple Calls You can manage multiple calls from the Calls and Lines views Calls view displays all the calls for each phone line as sho
22. can store a large number of contacts in your phone s local Contact Directory as shown below Contact your system administrator for the maximum number of contacts you can store in the Contact Directory Figure 15 Viewing Contacts in the Contact Directory Al Dion Ben North 8765 Dave Mitchell Dave Mitchell 1 Grant McConachie Way Francois Clement 2589 George Chen Sh IR Dial Search Polycom Inc 41 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 From your local Contact Directory you can e View contact information Search for contacts e Dial contacts Add contacts Update contact information Delete contacts Note Accessing a Corporate Directory Ask your system administrator if there is a Corporate Directory available on your phone If you have access to a Corporate Directory you can dial people in the Corporate Directory as well as save them to your Contact Directory For more information see Managing a Corporate Directory To view your Contact Directory Select Directories from Home view and select Contact Directory From your Contact Directory navigate to view contacts or enter search criteria to find a contact To view contact information From your Contact Directory select the contact and press Info The contact s information screen including the contact s name and phone number displays as shown next Additional information such as a job title label or
23. displays the icons and indicators used on the VVX 400 and 410 phone screen Table 2 Icons Used on the VVX 400 and 410 Description Icon Description Registered line Phone warning Unregistered line Login credentials invalid Placing a call Shared line Active call using Polycom HD Shared line with a held call NM Ed pg IE Voice Held call ee Call forwarding is enabled Incoming call You have messages Active conference Presence status Available Placed call Presence status Busy or In a Call Polycom Inc 15 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Icon Description O Received call LJ Missed call Ld Favorite EY Do Not Disturb enabled Icon Description f Presence status Away o Presence status Do Not Disturb Presence status Offline Presence status No information Navigating Your Phone Interface Your phone has a number of keys and soft keys you can use to navigate menus and phone views on your phone The following table shows you how to use keys and soft keys to perform tasks and navigate your phone Table 3 Navigating Your VVX 400 and 410 Phone If you want to Return to Home view from any screen Return to the previous screen Switch phone views Place a call Highlight calls in Calls view Polycom Inc Do this Press Press Back as shown next Or press the left arrow key 1 Preferences 2 Backlight Intensity 3
24. email address also display Edit Delete Back To search for a contact 1 From your Contact Directory press Search 2 From the Search screen enter search criteria and press Search A list of search results is displayed Press Back to display your Contact Directory again Polycom Inc 42 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To dial a contact 1 From your Contact Directory select the contact you want to call and press Info 2 From the contact s information screen press Dial as shown next Al Dion Edit Delete Back To add a contact 1 Select Directories from Home view and select Contact Directory gt Add 2 From the Add Contact screen enter the contact s information and press Save You can enter the following information when adding contacts Vv VV WV Y VV VV WV First and Last Name The name of your contact Contact Your contact s phone number Job Title Your contact s position Email A personal or work email address Favorite Index An index number that displays in your Favorites list For more information about favorites see Managing Favorites Label A label or title for your contact Ring Type An assigned ringtone for calls from your contact Divert Contact The phone number you want to forward calls from the added contact to Auto Reject Enables sending calls from the added contact to voicemail Auto Divert Enables sending calls to the assigned Divert
25. how to change call volume forward incoming calls in a special way or divert calls from a contact But what if you want to customize the display This chapter shows you how you can customize your phone s screen Basic customizations include changing the time and date format and updating the screen brightness If you want to get fancy you can set up a screen saver or change the background picture This chapter shows you how to do the following e Change the language on your phone e Change the display contrast e Change the time and date display e Change the backlight settings e Change the background picture e Display a screen saver e Use the phone as a digital picture frame e Set up power saving mode Changing the Language on Your Phone Your phone supports several languages To change the language 1 From Home view select Settings gt Basic gt Preferences gt Language 2 From the Language screen select the language you want The language on your phone updates automatically Changing the Time and Date Display The time and date display in the status bar If the phone cannot obtain a time and date the time and date display area flashes Contact your system administrator if the display flashes or either the time or date is incorrect You can choose from a variety of time and date display formats including options to display the day month or year You can also turn the time and date display off so the display doesn t show at a
26. ignored your phone still displays the incoming call notification so you can answer the call To ignore or silence a call From the Incoming Call window press Ignore for individual lines or Silence for shared lines Your phone stops ringing and the Incoming Call window is replaced with Home or Calls view Polycom Inc 29 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Rejecting Incoming Calls You can reject a call to stop your phone from ringing and send the call directly to your voicemail Calls you reject display in your Recent Calls list You cannot reject calls on shared lines To reject an incoming call From the Incoming Call window press Reject You can also reject an incoming call from Lines and Calls view The call goes directly to voice mail Forwarding Incoming Calls You can forward incoming calls to another person without answering the call To forward an incoming call to another person 1 While your phone rings press Forward 2 From the Call Forwarding screen enter the forwarding number and press Forward Power Tip Other Ways to Forward Calls You can forward all incoming calls to another person see Forwarding All Calls to Another Person or forward all calls from a certain contact to another person see Diverting Calls from a Contact Managing Active Calls When your re in a call you can do the following e Hold the call e Transfer the call to another person e S
27. is fixed Each time your phone has a warning that you haven t viewed the Warning icon displays Restarting the Phone Your system administrator can ask you to restart your phone if your phone malfunctions or to assist in troubleshooting Polycom Inc 85 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Caution Restarting Your Phone Before you restart your phone contact your system administrator If your phone is malfunctioning try to restore the phone to normal operation without restarting the phone In addition ask your administrator if the phone needs troubleshooting before restarting If you need to update your phone s configuration don t restart your phone To update the phone s configuration see Updating Phone Configuration To restart the phone 1 From Home view select Settings gt Basic gt Restart Phone The message Are you sure displays 2 f you still want to restart the phone press Yes The phone restarts and the default Home screen displays when the phone hast finished rebooting Updating Phone Configuration If your system administrator asks you to update your phone s configuration you can update the phone s configuration without restarting your phone To update your phone s configuration 1 From Home view select Settings Basic Update Configuration The message Are you sure displays 2 To update the configuration press Yes The configuration is updated Your phone
28. must be installed near the equipment and must always be readily accessible La prise lectrique laquelle l appareil est branch doit tre install e pr s de l quipement et doit toujours tre facilement accessible Industry Canada IC This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CE and VCCI Mark This VVX 400 and 410 phone is marked with the CE mark This mark indicates compliance with EC Directive 1999 5 EC A full copy of the Declaration of Conformity can be obtained from Polycom Ltd 270 Bath Road Slough Berkshire SL1 4DX UK CE Mark R amp TTE Directive EU only Cesky Czech Polycom UK Ltd t mto prohla amp uje Ze tento VVX 400 VVX 410 je ve shod se z kladn mi po adavky a dal mi p slu n mi ustanoven mi sm rnice 1999 5 ES Dansk Danish Undertegnede Polycom UK Ltd erkl rer herved at f lgende udstyr VVX 400 VVX 410 overholder de v sentlige krav og vrige relevante krav i direktiv 1999 5 EF Deutsch German Hiermit erkl rt Polycom UK Ltd dass sich das Ger t VVX 400 VVX 410 in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab Polycom UK Ltd seadme VVX 400 VVX 410 vastavust direktiivi 1999 5 EU pohinduetele ja nimetatud direktiivist tulenevatele teistele asjakoh
29. necessary parameters so that the phone is registered and ready to set up before you receive your phone If your phone is not part of a large phone deployment your phone is registered after you set up your phone Make sure that you or your system administrator registers the phone before you set up and begin using your phone Web Info How to Register Your Phone For detailed information on how to register your phone after you install it see Registering Standalone Polycom Phones Quick Tip 44011 Configuring Your Phone Using the Web Configuration Utility This section explains how to update your phone s settings using the phone s menu commands You can also update these settings remotely with the Polycom Web Configuration Utility The Web Configuration Utility enables you to view and configure your phone s software features from a computer using any compatible web browser The utility provides a browser friendly view of the settings you can configure on your phone Using the utility you can perform many of the same updates from your computer that you can perform using your phone s menu system Web Info Using the Web Configuration Utility For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide Before you begin using the Web Configuration Utility you need to know the IP address of your phone and the user password to log in to the utility To find your ph
30. restarts depending on the phone settings that have changed Testing Phone Hardware If your system administrator asks you to access a diagnostics menu on your phone to test your phone hardware you can access the diagnostic menu to test your phone s microphones speaker handset third party headset if present keypad mappings touchscreen and LEDs See your system administrator for instructions about performing these tests To test your phone hardware 1 From Home view select Settings gt Status gt Diagnostics gt Test Hardware 2 From the Test Hardware screen select one of the following Audio Diagnostics Keypad Diagnostics Display Diagnostics Brightness Diagnostics Y Y NV WV LED Diagnostics Polycom Inc 86 Getting Help This chapter provides resources where you can access useful Polycom or partner documents and web links Related Documents For additional information about the VVX 400 and 410 phones see the following documents e User Documents gt Polycom VVX 400 and 410 Business Media Phone Quick User Guide A quick reference on how to use the phone s most basic features It also briefly describes how to navigate the phone and enter information It is available from the VVX 400 and 410 Business Media Phone Support web page e Setup and maintenance documents gt Polycom VVX 400 and 410 Business Media Phone Quick Start Guide Describes the contents of your phone package and how to assemble and conn
31. setup and or affect phone or network performance Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Name Web Info Timesaver Power Tip Troubleshooting Settings OU E QUE Description Highlights supplementary information available online such as documents or downloads on support polycom com or other locations Highlights a faster or alternative method for accomplishing a method or operation Highlights faster alternative procedures for advanced administrators already familiar with the techniques being discussed Highlights information that can help you solve a relevant problem or to refer you to other troubleshooting resources Highlights settings you need to choose a specific behavior enable a specific feature or access customization options Typographic Conventions A few typographic conventions are used in this guide to distinguish types of in text information Typographic Conventions Convention Bold Italics Blue Text Courier Description Highlights interface items such as menus soft keys file names and directories Also represents menu selections and text entry to the phone Emphasizes text to show example values or inputs and to show titles of reference documents Highlights cross references to other sections within this document and for hyperlinks to external sites and documents Indicates code fragments and parameter names What s in This Guide Th
32. the option a PTT broadcast interrupts telephone calls and you hear the audio of both the telephone call and the broadcast If you disable the option the incoming broadcast is held in a Pending state where the broadcast doesn t disrupt the telephone call and you don t hear the broadcast until you choose to listen to the broadcast To hear the PTT broadcast during an active call Select the PTT broadcast and press Accept The telephone call is automatically held You can also hold or end the active call to listen to a PTT broadcast To enable or disable PTT broadcasts to play during an active call 1 From Home view select Settings Basic Preferences Paging PTT Configuration PTT Push to Talk 2 From the PTT Channel Configuration screen press Accept While Busy and enable or disable the setting When enabled your phone accepts and plays broadcasts while you re in an active call When disabled your phone doesn t play broadcasts while you re in a call but holds them as Pending instead Using Group Paging Mode Your phone can be enabled to operate in a broadcast mode called Group Paging mode In this mode you can broadcast one way announcements to a specified group of phones called a Paging Group In Group Paging mode users must subscribe to Paging Groups to send and receive pages To send and receive pages you need to subscribe to certain paging groups By default you re subscribed to Paging Groups 1 24 and 25 meaning
33. use to customize your phone The following are additional icons available on your phone e Applications Provides you with access to a menu of custom applications See your administrator for information about any applications available for your phone e Calendar Show a calendar with your meeting details You can also join meetings from your phone using the calendaring feature Lines View Lines view is your phone s default phone view and displays your phone lines your favorites and conditional soft keys as shown next Figure 4 Viewing Lines View 1 21 PM Phone Line 2333 Helen Cooper 2340 Milton Stone 2342 J Forest l Favorites gt Teresa Swift Lloyd Russell gt Michael Smith Al Dion gt William Sharp Francois Clement New Call Forward DND Soft Keys Polycom Inc 13 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 In Lines view you can press a line key to access the Dialer and view the number of active or held calls on your phone as shown below In Lines view the phone line indicates the number active and held calls on your line If the phone line has an active call the call color is dark green as shown below If the phone line has one or more held calls the call color is dark blue as shown next The number of total calls is shown above the calls Figure 5 Viewing Active and Held Calls in Lines View 2 25 PM Thursday October 4 Held R 2333 Helen Cooper Acti
34. you can monitor from your phone You can view when your contacts update their presence setting such as Be right back Out to lunch or Busy and in real time from your Buddy list You can also view your buddies statuses from Lines view and Home view This section shows you how to do the following e Update your presence status e Set up and manage a Buddy list e Block people from monitoring your status e Monitor buddies from your phone Note Contacts and Microsoft Lync Server 2010 If your phone is configured to work with Microsoft Lync Server 2010 the way you manage buddies or Lync contacts is different For information about the differences when registered with Lync Server see Integrating with Microsoft Lync Server 2010 Polycom Inc 50 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Updating Your Status You can update your status on your phone to allow people to monitor your status from their phones When you update your status on your phone your new status is visible to others You can update your status to one of the following e Online e Busy e Be right back e Away e On the phone e Out to lunch e Do not disturb Your phone also automatically updates your status information when you re in a call have enabled Do Not Disturb on your phone or your phone is offline For example if you enable the Do Not Disturb feature on your phone your availability automatically updates to Do Not Disturb W
35. 22 E Audio Tx Codec G 722 Hold No ALLEM Ala 1 2 3 4 5 6 7 Q Far Mute Hold Remove More gt Press Back to exit the conference management function Changing the Way Calls are Answered You can change the way you answer calls by doing one of the following e Forwarding all calls to another person e Rejecting calls from a contact e Diverting calls from a contact to another person e Temporarily refusing all calls by enabling Do Not Disturb Forwarding All Calls to Another Person You can set up your phone to forward all calls to another number even if the Do Not Disturb feature is enabled Call forwarding is not available on shared lines Power Tip Forwarding Calls on a Call by Call Basis You can choose to forward a call as your phone rings For more information on forwarding calls on a call by call basis see Forwarding Incoming Calls to Another Person Note Call Forwarding and Microsoft Lync Server 2010 If your phone is configured to work with Microsoft Lync Server 2010 your call forwarding options are different than those described below For more information on forwarding calls with Microsoft Lync see Using Polycom Phones with Microsoft Lync Server 2010 Quick User Guide available from the VVX 400 and 410 Business Media Phone Support web page To forward all calls to another person Do one of the following Polycom Inc 35 Polycom VVX 400 and 410 Business Media Phones User Guide Versi
36. Backlight Timeout 4 Ring Type 5 ogin Credentials Select If you are in an active call press to switch between the Home view Lines view and Calls view If you are not in an active call press to switch between Home view and Lines view Press Dial or use the right arrow key from a call list Use the up and down arrow keys to select a call The soft keys like Hold or Resume apply to the highlighted call Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 If you want to Select a menu item or option Close an option box without selecting anything Select a soft key menu item or option Select a soft key that s not in view Do this Use the up and down arrow keys to highlight the menu item or option and press Select If the menu is numbered press the dialpad key to enter the corresponding menu For example press 4 to enter the Backlight Timeout menu as shown above Use to page up and to page down in the menus Press the left arrow key or the Back soft key Use the up and down arrow keys to highlight the menu item or option Press the appropriate soft key If an item in a list has a number next to it press the corresponding number on the dialpad to select the item If a More soft key displays in the far right of the soft key area as shown next additional soft keys are available Press More to view the additional soft keys New Call Forward DND More Enterin
37. Calls list or the left arrow key for the Received Calls list 2 From the Recent Calls list select the person you want to call and press Dial To call from your Favorites list 1 Choose one of the following options gt From Home view select Directories gt Favorites From Line view press the up arrow key to access the Favorites list 2 From your Favorites list select the favorite you want to call and press Dial To call from your Directory 1 From Home view select Directories and select Contact Directory 2 From your Directory select the contact you want to call 3 Place the call by doing one of the following From the contact s information screen press Info select the contact and press Dial Select the contact and press Dial Polycom Inc 27 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Redialing Numbers To dial the last number you called press the right arrow key for the Placed Calls list The first number in the list is the last call you placed To redial a number From the Placed Calls list shown next press Dial Use the up and down arrow keys to select the other previously placed calls Lisa Wong Catherine Woods 14 2339 Marie Jones Sip 172 23 8 217 Marie Jones ip 172 23 8 217 Catherine Woods 14 2339 Dial Sort Type Clear 2 03 PM Last Mon Mon Sep 17 Thu Aug 30 Ending Calls You can end an active call in the following ways e Place the han
38. Contact Watch Buddy Enables monitoring for the added contact For more information about monitoring status see Using Buddy Lists Block Buddy Enables the setting for blocking the added contact from monitoring your status For more information about monitoring status see Using Buddy Lists Note Directory Fields are Administrator Set If your phone does not display all the listed contact fields ask your administrator about additional contact fields The only required field is the Contact field which is the contact s phone number Polycom Inc 43 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Timesaver Saving Recent Callers and Corporate Directory Contacts to Your Directory You can automatically save a recent caller to your Directory See Viewing Recent Calls If a Corporate Directory is available on your phone you can add contacts from the Corporate Directory to your Contact Directory For information on how to update your Contact Directory see Managing a Corporate Directory To update a contact s information 1 From the Contact Directory select the contact you want to update and press Info gt Edit 2 From the Edit Contact screen update the contact s information and press Save To delete a contact 1 From your Contact Directory select the contact you want to delete and press Info gt Delete A confirmation message displays confirming that you want to delete the contact 2 Press Yes or No
39. DVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY Polycom warrants to the end user Customer that this product is expected to be free from defects in workmanship and materials under normal use and service for one year from the date of purchase from Polycom or its authorized reseller Polycom s sole obligation under this express warranty is at Polycom s option and expense to repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or if neither of the two foregoing options are reasonably available Polycom may on its sole discretion refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of Polycom Replacement products or parts may be new or reconditioned Polycom is expected to warrant any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of the pa
40. If you re in Calls view be sure to highlight the conference first The other two people in the conference are held The following example shows a held conference in Calls view 5 33 AM 2 missed calls 1 Line 1065 1 call Mo Hold Conference 0 19 Resume New Call Split To resume a held conference call From Lines or Calls view press Resume Ending Conference Calls To end a conference press End Call By default when you press End Call the other people remain connected unless your Systems Administrator sets your phone to end all connections when you end a conference call To end a conference call From Lines or Calls view press End Call The conference call ends By default the other two people remain connected Splitting Conference Calls You can split an active or held conference call When you split a conference you end the conference and place the call participants on hold To split a conference call From Lines or Calls view press Split The conference call ends By default the other two people are held Polycom Inc 33 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Managing Conference Call Participants When you initiate a conference call you can manage call participants in a variety of ways e Mute a participant e Hold a participant e Remove a participant from the conference e List information and call details about a participant such as the participan
41. O Polycom USER GUIDE Software 5 0 0 August 2013 1725 49090 001 Rev C Polycom VVX 400 and 410 Business Media Phones Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Copyright 2013 Polycom Inc All rights reserved No part of this document may be reproduced translated into another language or format or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc 6001 America Center Drive San Jose CA 95002 USA Trademarks Polycom Polycom the Polycom logo and the names and marks associated with Polycom products are trademarks and or service marks of Polycom Inc and are registered and or common law marks in the United States and various other countries All other trademarks are property of their respective owners No portion hereof may be reproduced or transmitted in any form or by any means for any purpose other than the recipient s personal use without the express written permission of Polycom End User License Agreement By installing copying or otherwise using this product you acknowledge that you have read understand and agree to be bound by the terms and conditions of the End User License Agreement for this product Patent Information The accompanying product may be protected by one or more U S and foreign patents and or pending patent applications held by Polycom Inc Open Source Software Used in thi
42. Out of a Phone If the User Login feature is enabled and required on your phone you have to log in to your phone before you begin using the phone However if you want to see your personal phone settings from the phone you have to log in If you don t log in you can only see the phone s default phone profile While logged in you have full access to your personal phone settings and your directory After you log out of the phone you can no longer view this information about the phone After you use a phone be certain to log out of the phone to prevent access to your personal settings Note Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and want to access features that require your login credentials you must enter your login credentials again to enable the features to work For more information see Accessing Features with Your Login Credentials Polycom Inc 74 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To log in to a phone 1 Do one of the following gt From Lines view press Log in gt From Home view select Settings gt Features gt User Login gt Log in 2 From the User Login screen enter your user ID and password and press Log in The default password for Polycom phones is 123 However check if your system administrator has changed the default passwords for security reasons If your login credentials ar
43. UND OF THE PURCHASE PRICE PAID AT POLYCOM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IMPLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERMS OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE SATISFACTORY QUALITY CORRESPONDENCE WITH DESCRIPTION AND NON INFRINGEMENT ALL OF WHICH ARE EXPRESSLY DISCLAIMED POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY INCONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS Safety Compliance and Disposal Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules Operation is subject to the following two conditions e This device may not cause harmful interference and e This device must accept any interferences received including interference that may cause undesired operation Class B Digital Device or Peripheral Note This equipment is tested and complies with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to rad
44. a Smernice 1999 5 ES Suomi Finnish Polycom UK Ltd vakuuttaa t ten ett VVX 400 VVX 410 tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen Svenska Swedish H rmed intygar Polycom UK Ltd att denna VVX 400 VVX 410 star verensst mmelse med de v sentliga egenskapskrav och vriga relevanta best mmelser som framg r av direktiv 1999 5 EG ZORE PIABHRARARETCT CORE JERA C fb HH FSZCLEEBRELTVETM COBBPIVFAOFLEV a gt HBO HELTRE SEMEEtSEREITICSASUET BUFR HAAS CES TELL UR ELT FAL VCCI B WARNING Electrical Safety To avoid electric shock do not connect safety extra low voltage SELV circuits to teleconference station network TNV circuits LAN ports contain SELV circuit and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables This product is rated 48Vdc 0 25A When used with the optional external power supply PSA15A 480PV or similar rated PSU the power supply shall be a Listed power supply with a LPS output rated 48V min 0 25A Russian Compliance VVX 400 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity Q CI1 1 6089 valid till 01 March 2016 VVX 410 Ministry of Information Technologies amp Communication of the Russian Federation Declaration of Conformity Q CNA 6092 valid till 01 March 2016 New Zealand T
45. alls by entering your user password To call an authorized number from a locked phone e Doone of the following Press New Call From the Place an Authorized Call screen select the number you want to call and press Dial Polycom Inc 77 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 gt Place a call to an authorized number by using the handset headset or speakerphone or by pressing the line key of the number you want to call The call is placed Note Which Termination is Used When Placing a Call to an Authorized Number When a call is placed to a number in the authorized list the call is placed through to the last used termination handset speakerphone or headset You must first press the speakerphone or headset key or lift the handset to trigger the display of the authorized call list If you press the same key a second time the idle screen displays To answer a call on a locked phone 1 From the Incoming Call window press Answer 2 Enter your user password and press Enter The call connects Accessing Features with Your Login Credentials Your system administrator assigns your login credentials a domain user name and password to you You must sign in to your phone using your login credentials to access the Calendar feature or work with Microsoft Lync Server 2010 If you experience a problem with your login credentials you aren t able to access your phone s Calendar or use featu
46. astele s tetele English Hereby Polycom UK Ltd declares that this VVX 400 VVX 410 is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Espa ol Spanish Por medio de la presente Polycom UK Ltd declara que el VVX 400 VVX 410 cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE EAAnvikr Greek ME THN MAPOY2ZA Polycom UK Ltd AHAONEI OTI VVX 400 VVX 410 2YMMOP ONETAI NPO2 TI OYXIOAEIZ ANAITHZEIZ KAI TI AOITIEX 2XETIKE2 AIATAZEIXZ TH OAHTIAZ 1999 5 EK Francais French Par la pr sente Polycom UK Ltd d clare que l appareil VVX 400 VVX 410 est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente Polycom UK Ltd dichiara che questo VVX 400 VVX 410 e conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE slenska Icelandic H r med lysir Polycom UK Ltd yfir pv a VVX 400 VVX 410 er samraemi vi grunnkr fur og a rar kr fur sem ger ar eru tilskipun 1999 5 EC Polycom Inc 91 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Latviski Latvian Ar So Polycom UK Ltd deklare ka VVX 400 VVX 410 atbilst Direktivas 1999 5 EK b tiskajam prasibam un citiem ar to saistitajiem noteikumiem Lietuviy Lithuanian Siuo Polycom UK Ltd deklaruoja
47. available at Polycom Takeback and Recycle Program Polycom Inc 94 Polycom Inc 95
48. ave To remove a Favorite from the list 1 From your Contact Directory select the contact and press Edit 2 From the Edit Contact screen select Favorite Index and delete the contact s favorite index number 3 Press Save Managing Shared Lines If your phone shares a line with another phone all phones ring for an incoming call to one of the shared line The call can be answered on any of the phones of the shared line You can transfer hold or set up a conference with active and held calls on shared lines If you have an incoming call on a shared line you can silence your ringer by pressing Silence The incoming call stops ringing on your phone but the call s visual notification continues to display on your phone and you can still answer the call Polycom Inc 48 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 The following table shows the icons and status indicators that display for shared lines in Lines view depending on whether the line is idle for an active or held call Table 6 Viewing Shared Line Icons in Lines View Shared Line Status Icon and Status Indicator Status Indicator Idle dy 2342 No indicator Active call Wi 2340 HD voice icon Held call Hold icon WN 2342 Note Unsupported Features on Shared Lines ga Call Forwarding is not available on shared lines Enabling Do Not Disturb on shared lines disables ringing only You can still see a visual notification of the call a
49. change your password from any phone that you re currently logged in to Note User Password Security Best Practices By default user passwords are set to 123 Polycom recommends that you change your password when you first log in to a phone Polycom Inc 75 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To change your user password 1 Log into any phone on your network 2 From Home view select Settings gt Features gt User Login gt Change User Login Password 3 From the Change User Login Password screen enter your old password enter a new password and confirm it and press Enter Your password is changed The next time you log in to a phone you need to enter your new password Locking Your Phone You need to lock your phone to do the following e Prevent unauthorized outgoing calls e Allow only authorized people to answer calls e Prevent people from viewing or modifying phone information such as your directory call lists or favorites When your phone is locked e You can only make an outgoing call to a number from a list of authorized numbers e You must enter a password to answer incoming calls e All keys and screen items are disabled except those that enable you to unlock the phone make an authorized call or view the browser if enabled e he messages The phone is locked and Authorized calls only display on the status bar in Lines view The messages that displayed before the phon
50. character Enter a number Enter a special character Enter a space Delete one or more characters Polycom Inc Do this Select Encoding or Mode and select one of the alphabetic Abc ABC or abc options Select Encoding or Mode and select the numeric 123 option Select Encoding and select one of the language options Press a dialpad key repeatedly to view the character options and stop to select When the character you want to enter displays in the field wait one second and enter the next character Press a dialpad key repeatedly depending what mode you re in to enter the number that displays on that key Select Encoding and select one of the alphabetic Abc ABC or abc options Then press the 1 0 or key one or more times to enter one of the following special characters 1key V Q 1 key amp 96 5 Okey 4 2 0 Hkey gt lt Note You can t access special characters when you re in numerical 123 mode Select Encoding and select one of the alphabetic Abc ABC or abc options and then press the 0 key Note You can t enter a space when you re in numerical 123 mode Use the arrow keys to position the cursor to the right of the character s that you want to delete and then press the Backspace soft key EM Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Registering the Phone Your system administrator configures your phone with the
51. ck We are striving to improve our documentation quality and we appreciate your feedback Email your opinions and comments to DocumentationFeedback polycom com Polycom Visit the Polycom Support Center for End User License Agreements software downloads product documents product licenses troubleshooting tips service requests and more Polycom Inc 2 Contents About This Guide aioe teeta ee eee eee ee ee ae eee ee 6 CONVENTIONS Used in this GUIAS ici never actin ra AE 6 Terms and Writing Conventions seeeeesessssssseeeeen eene nnne nennen nnne nsns nhan nnns nnn nna 6 Information Elements ccccccccccesccceeececeeeeeceeeeceuceeseueeceaeeeseaeeeseaeessaueessaeeesseeesaueessneessaseessneeesanees 7 Typographie GONVENUONS uu ouais tesque abends del 8 Whats in AIS GUIGO e 8 Getting Help and Support RESOULCEGS cccccceseeseeeeeeeeeeeeeensneeeeeeeeeeeessnseeeeeeeeooesssseeeeeseeooessneeeeees 9 Getting Started nuera daa 10 Viewing Your Phone Keys and Hardware ooooonccconcncccononncccnnonoconnnanonennancnennnnnornnnanrrennnnrrennanrrrnnaanos 10 Understanding Phone VIeWS ici 11 PROMENI Pe E P T MIN 12 HNES C M 13 C SIS MIS W sess eaters inea Deben PLoS ean um ne uto ia oe pup ER US 14 Understanding Phone Icons and Status Indicators eeeeees sss 15 Navigating Your Phone Interface
52. ckage Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom The repaired or replaced item will be shipped to Customer at Polycom s expense not later than thirty 30 days after Polycom receives the defective product and Polycom will retain risk of loss or damage until the item is delivered to Customer The product software comes with 90 day software warranty providing for software updates minor releases bug fixes To continue to receive support purchasing a maintenance contract is the most economical solution Polycom Inc 89 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Exclusions Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from e Failure to follow Polycom s installation operation or maintenance instructions e Unauthorized product modification or alteration e Unauthorized use of common carrier communication services accessed through the product e Abuse misuse negligent acts or omissions of Customer and persons under Customer s control or e Acts of third parties acts of God accident fire lightening power surges or outages or other hazards Warranty Exclusive IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOMER S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REF
53. creen select the intensity you want and press Back The default is High 4 From the Backlight Intensity screen select Backlight Idle Intensity 5 From the Backlight Idle Intensity screen select the intensity you want and press Back The default is Low 6 From the Backlight Intensity screen select Maximum Intensity 7 From the Maximum Intensity screen select Up or Down to increase or decrease the maximum intensity the screen can display and press Back To change the backlight timeout 1 From Home view select Settings Basic Backlight Timeout 2 From the Backlight Timeout screen enter the number of seconds the phone can be idle before the backlight dims The default is 40 seconds Changing the Phone s Background Picture You can change the background picture that displays on your phone By default your screen displays a light gray background Your system administrator sets up the background images for your phone If no background images are set up only the default light gray background is available If you want you can use a picture of your own as the background image For more information see Using a Personal Photo as a Background Picture Web Info Adding a Web Page as the Background on Your Phone You can add a Web page as the background on your phone For more information see Customizing the Display Background Feature Profile 62470 Polycom Inc 82 Polycom VVX 400 and 410 Business Media Phones User Guide V
54. down arrow keys to locate the buddy and press Dial Polycom Inc 52 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To view the status of your buddies From Lines view press the More soft key and press Buddies as shown next 2 31 PM Friday March 15 a 2333 Helen Cooper a 2340 Marie Jones ey 2342 J Forest Teresa Swift Al Dion Lisa Wong Francois Clement William Sharp ZWong My Status Buddies More The list of buddies displays Blocking Contacts Any of your contacts can add you to their buddy list and monitor your status You can prevent certain contacts from monitoring your status by blocking the contact in your Contact Directory To block a contact from viewing your status 1 From your Home view select Directories gt Contact Directory and select a contact 2 From the contact s information screen press Edit 3 From the Edit Contact screen press Block Buddy gt Enable gt Save When enabled the blocked contact cannot monitor your status and displays in your Blocked List You can view a list of contacts that can monitor your status or you have blocked To view a list of contacts that can monitor your status or you have blocked From Home view select Settings gt Features gt Presence gt To view contacts that can monitor your status select Watcher List To view contacts that are blocked from monitoring your status select Blocked List Timesaver How to Quickly U
55. dset on the cradle e From Lines or Calls view press End Call e In Calls view highlight the call before you press End Call To end a held call From Calls view select the held call and press Resume End Call Using Headsets You can connect an analog headset to your phone If an analog headset is connected and in use glows green If you use a headset you can set up your phone so that all calls use your headset see Enabling Headset Memory Mode If you use a headset that supports electronic hookswitch EHS you can press the hookswitch button to place answer and end calls In addition you can to mute calls and control volume from your headset For information about how to connect a headset to your phone see the Quick Start Guide for your phone which is available on the Polycom Business Media Phones web page For information about your headset s features and how to sync your headset with your phone see your headset s documentation Polycom Inc 28 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 For a list of supported headsets see the Headset Compatibility List Technical Bulletin 37477 For detailed information about how to use electronic hookswitch see Using an Electronic Hookswitch Technical Bulletin 35150 All of these documents are available on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications Support pages Enabling Headset Mem
56. e Calendar either of the following ways e Froma meeting reminder e From Meeting view To join a meeting from a meeting reminder From the reminder press the meeting number that displays at the far left of the reminder as shown next Code Review Meeting will start in 14 minutes at 03 00pm Bridge 3 Detail Snooze Dismiss If you want to use another number to join the meeting and the meeting organizer has specified alternate meeting numbers you can call press Detail from the reminder The Calendar displays Meeting view which lists any available alternate numbers you can call To dial these numbers press More Actions and select one of the numbers To join a meeting from Meeting view 1 Do one of the following From Day view select the meeting you want to join Polycom Inc 69 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 gt From Meeting view press the meeting number as shown next Start 3 00 PM Today End 4 00 PM Today Location Conference Room Five Organizer Jones Marie Required Attendees Swift Teresa Cooper Helen Wong Lisa Blue Don Davies Tom Chen George Description Page by page review of Administrators Guide Bridge 5 Day More Actions To use another number to join the meeting and if the meeting organizer has specified alternate numbers you can call press More Actions to display a list of numbers you can dial To join the meeting
57. e accepted the phone updates to display your personal phone profile If your credentials are not accepted the message User login failed is displayed and the User Login screen displays again If you need to confirm your credentials ask your system administrator To log out of a phone 1 From Lines view press Log out You can also select Settings from Home view and select Features gt User Login gt Log out The Logout screen displays with a confirmation message 2 Press Yes Your personal profile is no longer accessible and the phone displays either the User Login screen for the next user login or the default phone profile for anonymous users Placing Calls from Phones that are in the Logged Out State If your phone doesn t require a user login you can use the phone to place calls to any number even if the phone is in the logged out state If a phone requires a user login you can place calls to authorized numbers when the phone is in the logged out state If your system administrator has set up emergency numbers on the phone you can place calls to the standard emergency number such as 911 and up to five other authorized numbers You aren t able to call any other numbers until you log in to the phone To place a call to an authorized number from a phone in the logged out state 1 Press New Call 2 From the Place an Authorized Call screen select the number you want to call and press Dial Changing Your Password You can
58. e was locked don t display You can unlock the phone by entering your user password If your phone restarts for any reason while the phone is locked the phone is locked when the phone restarts unless your phone is configured to start up unlocked About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone By default your user password is 123 You can change your user password at any time To change your user password 1 From Home view select Settings Advanced 2 From the Password screen enter your user password and press Enter 3 From the Advanced screen press Change User Password 4 From the Change User Password screen enter your password information and press Enter Polycom Inc 76 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when the phone is locked If you set up your phone to allow incoming calls when it is locked which is the default setting incoming calls ring on your phone and you can answer those calls by entering your user password If you set up your phone to ignore incoming calls Do Not Disturb is applied to all lines on your phone and your phone doesn t ring To lock your phone 1 From Home view select Settings gt Basic gt Lock Phone 2 From the Lock Phone screen select how you want incoming calls handled when you
59. ect the phone to the network The quick start guide is included in your phone package Also available from the VVX 400 and 410 Business Media Phone Support web page gt Polycom VVX 300 310 400 and 410 Business Media Phone Administrators Guide Provides detailed information about setting up and configuring your phone including how to configure features Available from the VVX 400 and 410 Business Media Phone Support web page gt Polycom VVX 300 310 400 410 500 600 Business Media Phone Wallmount Instructions Provides detailed instructions for mounting your phone on the wall To install your phone on the wall you need the optional wallmount package which includes the wallmount instructions Also available from the VVX 400 and 410 Business Media Phone Support web page e Feature Descriptions and Technical Notifications for Polycom phones Describe workarounds to issues and provide expanded descriptions and examples for phone settings and features These documents are on the Polycom Support Web site on the Polycom Profiled UC Software Features and Polycom Engineering Advisories and Technical Notifications support pages For more information about installing configuring and administering Polycom products refer to Documents and Downloads at Polycom Support Polycom Inc 87 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 The Polycom Community The Polycom Community gives you access to the latest developer and sup
60. eeting timer If a meeting starts and you haven t joined in the reminder alerts you when the meeting is overdue Figure 25 Displaying Meeting Reminders Code Review Meeting will start in 14 minutes at 03 00pm Bridge 3 Detail Snooze Dismiss From the reminder you can do the following e Press the meeting number on the far left of the reminder to join the meeting e Press Detail to view specific information about the meeting Polycom Inc 68 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 e Press Snooze to temporarily remove the reminder from the screen The reminder displays every minute until the meeting starts e Press Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting To enable or disable meeting reminders 1 From Home view select Settings gt Basic gt Preferences gt Calendar Settings 2 From the Calendar Settings screen select Reminder and enable or disable the setting The default setting is Enabled When enabled your phone displays reminders for all meetings When disabled the phone won t display reminders for any meeting Troubleshooting Why Don t My Meeting Reminders Display If you ve enabled meeting reminders but your phone isn t displaying them make sure that your Login Credentials are correct see Accessing Features with Your Login Credentials Joining Meetings from the Calendar You can join meetings from th
61. elepermit VVX 400 PTC 220 12 087 VVX 410 PTC 220 12 088 Polycom Inc 92 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Special Conditions for this User Guide e PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model nor does it imply that any product is compatible with all of Telecom s network services e Echo Cancellation Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where CPE return loss is maintained within Telepermit limits However those private networks making use of Voice over IP technology are required to provide echo cancellation for all voice calls The combined effect of audio VoIP conversion delay and IP routing delay can cause the echo cancellation time of 64 mS or more to be required e Software Version in this Polycom VVX 400 and 410 VoIP Desktop Telephone When Used on the Telecom Network This telephone must be equipped with the software installed during the PTC testing version 6 4 1 0008 for compliance to be guaranteed Australia Warning
62. en saver from starting even if your phone has been idle for the specified period of time by disabling the Screen Saver setting To disable the Screen Saver setting 1 From Home view select Settings gt Basic gt Preferences gt Screen Saver 2 From the Screen Saver screen select Screen Saver and select Disabled 3 Press Save Polycom Inc 84 Administrative Tasks If your phone is unable to operate properly you need to find or troubleshoot known issues To solve issues with your phone your system administrator can ask you to restart your phone update the phone s configuration or test phone hardware This chapter shows you how to perform all these tasks Understanding Phone Warnings If your phone is unable to perform certain tasks a warning icon a displays in the status bar as shown next The warning icon lets you know that your phone has one or more important issues You can view details about the issues from the Warnings screen Figure 27 Viewing a Warning Icon in the Status Bar 8 44 AM i To view a detailed list of phone issues From Home view select Settings gt Status gt Diagnostics gt Warnings The Warnings screen displays listing any phone issues as shown next Warnings 1 E AEEA ET E Clear Icon Back Details After you view the phone warnings you can press Clear Icon to remove the warning icon from the status bar However the warning displays in the Warnings list until the phone issue
63. ersion 5 0 0 Changing the Background Picture To change the background picture 1 From Home view select Settings gt Basic gt Preferences gt Background gt Select Background The Background screen displays Your screen displays the default option or other options that your administrator has added to your phone 1 v Default Select 2 Select the background image you want Using a Personal Photo as a Background Picture You can use a personal picture as the background picture on your phone When you choose a personal photo as your phone s background the picture displays as a Local File in the Backgrounds list Note Restrictions for Background Images When you use one of your own pictures as the background image keep in mind e Progressive or multiscan JPEG images are not supported e The phone screen size is 220 x 108 pixels Smaller images are centered and surrounded with black space Larger images are scaled proportionally to fit the screen and horizontal or vertical black bars are added to preserve the original aspect ratio Web Info Changing the Background Picture Using the Web Configuration Utility You can use the Web Configuration Utility to change the background picture on your phone If you do not have access contact your system administrator For detailed information on accessing navigating and using the utility see the Polycom Web Configuration Utility User Guide To add your own picture to the lis
64. essful matches To view information for the contact Press View To erase your search criteria and enter a new criteria Press until you have cleared your previous search entry To dial a Corporate Directory contact 1 From the Corporate Directory search for the contact you want to dial 2 From the search results select the contact and press Dial To add a contact to your local Contact Directory 1 From the Corporate Directory search for the contact you want to add to your Contact Directory 2 From the search results select the contact and press View 3 From the contact s information screen press Save Only the first name last name and phone number are saved Go to the Contact Directory to add additional contact information or edit the saved entry Controlling Audio and Volume You can change ringtones phone volume and audio on your phone by doing the following e Updating the incoming call ringtone e Updating a contact s ringtone e Changing the speaker volume e Changing the ringer volume e Muting the microphone e Changing the Audible Ring setting Updating the Incoming Call Ringtone You can personalize your phone s ringtone and pick unique ringtones for the different lines on your phone The default ringtone for Polycom phones is Low Trill To select an incoming call ringtone for your phone or a line 1 From Home view select Settings gt Basic gt Ring Type 2 Select the line you want to apply a new ring
65. etup a conference call with the person you re talking to and another person Polycom Inc 30 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Holding Calls You can place any active call on hold A held call displays in Calls and Lines view as shown next Figure 12 Viewing Held Calls in Calls and Lines View 1 26 PM UN Line 2333 1 call 9 Hold Lisa Wong 0 24 Helen Cooper A Marie Jones ey 2342 J Forest J Forest Teresa Swift Al Dion Teresa Swift Al Dion Lisa Wong Francois Clement Lisa Wong Francois Clement 2 William Sharp Z Wong 2 William Sharp Z Wong Resume New Call Transfer More Resume New Call Transfer More To hold a call From Lines or Calls view press Hold If you re in Calls view be sure to highlight the call first To resume a held call Do one of the following gt From Lines view press Resume If there s more than one held call on the line the last call that you held is resumed If you have multiple lines and you press Resume the last call that you held on either line is resumed gt From Calls view use the up and down arrow keys to highlight the call and press Resume Transferring Calls When you transfer a call to another person you have the option to talk to the person before the transfer completes If your phone supports a blind transfer you can automatically transfer a call without talking to the other person The call is automatical
66. figuration and testing the phone s hardware Getting Help This chapter provides you with links to Polycom or partner documents and web sites You can also find links to the Polycom Community which provides a number of discussion forums you can use to share ideas with your colleagues Copyright Safety and Regulatory Notices This section provides important safety and compliance information relating to your phone End User License Agreement The End User License Agreement outlines important safety and compliance information for your phone Getting Help and Support Resources This user guide includes a Getting Help section where you can find links to Polycom product and support sites and partner sites You can also find information about The Polycom Community which provides access to discussion forums you can use to discuss hardware software and partner solution topics with your colleagues To register with the Polycom Community you need to create a Polycom online account The Polycom Community includes access to Polycom support personnel as well as user generated hardware software and partner solutions topics You can view top blog posts and participate in threads on any number of recent topics Polycom Inc 9 Getting Started This user guide helps you to navigate and use your Polycom VVX 400 and the Polycom VVX 410 business media phones gives you an overview of your phone and walks you through tasks so you can successfull
67. formation on setting up a screen saver The Main Browser enables you to search and navigate web pages on your phone Polycom Inc 55 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To view the interactive Main Browser From home view select Applications as shown next S New Call Messages Directories Forward Settings Applications Calendar You can do the following from the Main Browser e Select hyperlinks to view more web pages e Select a text box and enter information using the dialpad keys on the phone console or the editing icons e Navigate pages using the arrow keys on the phone s console The Main Browser displays scrolling indicators on screen show your position on the web page The Main Browser displays navigation and editing icons that display in a toolbar along the bottom of the Main Browser as shown next Figure 20 Viewing Navigation Icons in the Main Browser Id Tab Tab bl More CI More x C You can use the navigation and editing icons to navigate between web pages and enter information into text boxes in the Main Browser Navigating the Main Browser The navigation icons enable you to view previous web pages refresh the current page return to the Main Browser s Home page or return to your phone s Home screen The following table lists the navigation icons that display in the Main Browser Table 8 Using the Navigation Keys Press this To do this
68. g Type Select screen select the forwarding type to disable and select Disable Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system Polycom Inc 36 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Note Rejecting Calls and Shared Lines You can t reject calls on shared lines You can only silence them For more information see Managing Shared Lines To send incoming calls from a contact to your voicemail system 1 From Home view select Directories gt Contact Directory 2 From your directory select the contact whose calls you want to reject and press Info 3 From the contact s information screen press Edit 4 From the Edit Contact screen select Auto Reject select Enabled and press Save Diverting Calls from a Contact The Divert option enables you to transfer all incoming calls from a particular contact to another person To divert incoming calls from a contact to another person 1 From Home view select Directories gt Contact Directory 2 From your directory use the up and down arrow keys to select the contact whose calls you want to send to another person 3 From the contact s information screen press Edit 4 From the Edit Contact screen do the following gt Use the up and down arrow keys to select Divert Contact and enter the number of the person you want the call to go to gt Select Auto Divert and select Enabled g
69. g and Updating Data Fields You can enter information into text fields on your phone using the dialpad keys on the phone s console You have two options on your phone for entering information Mode and Encoding e Mode Enables you to enter numerical and text characters in title case lowercase or uppercase e Encoding Enables you to enter alphanumeric and special characters including numbers text and characters in special languages The following table lists the available Mode and Encoding options on your phone Table 4 Mode and Encoding Options on VVX Phones Options Available When You Select Mode Options Available When You Select Encoding Abc Abc ABC ABC abc abc 123 123 ASCII Polycom Inc Latin to enter accented characters Katakana for Japanese characters Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Options Available When You Select Mode Options Available When You Select Encoding Unicode to store characters as double bytes Cyrillic for Russian characters Using the Dialpad Keys You can use the dialpad keys on your phone console to enter field information The following table shows you how to enter information in text fields using the dialpad and text options on your phone Table 5 Entering Information on the VVX Phones If you want to Enter numbers or characters in uppercase lowercase or titlecase mode Enter only numbers Enter text in a special language Enter a
70. hen an analog headset is activated Enables you to place and receive calls using the speakerphone The key glows green when activated Mutes local audio during calls and conferences The key glows red when activated Adjust the volume of the handset headset speaker and phone s ringer Transmits sound to other phones Web Info Attaching Phone Hardware t For information on attaching phone hardware including how to connect your phone to the network see the Quick Start Guide for your phone available by navigating to your phone from the Polycom Business Media Phones Web page Understanding Phone Views Your phone has three main views Home Calls and Lines view which is the default view Home view displays your messages settings and information Lines view is your phone s default phone view and displays your phone lines your favorites and conditional soft keys In Calls view you can see all your active and held calls To change views For Home view press to display either Lines or Call view Polycom Inc 11 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Troubleshooting Why Can t Access a Certain View The views you can access depend upon the number of calls your phone has and whether your phone has an active call If your phone is idle you can access the Home and Lines view by pressing If your phone has only one active call you can access Home and Lines view by pressing o
71. hen you enable Do Not Disturb on your phone your presence status automatically changes to Do Not Disturb When you disable Do Not Disturb on your phone your presence status automatically changes to Online or On the Phone When you update your presence status to Do Not Disturb incoming calls go to voicemail and My Status Do Not Disturb displays in the status bar Updating your status to Do Not Disturb does not enable Do Not Disturb on your phone and the Do Not Disturb icon does not display next to your phone lines When you change your presence status on your phone from Online to another status the new status displays in the status bar instead of the date as shown next Figure 19 Viewing the Presence Status in the Status Bar 2 41 PM My Status Away A 2333 Helen Cooper a 2340 Marie jones ey 2342 J Forest Teresa Swift Al Dion Lisa Wong Francois Clement William Sharp Z Wong New Call Forward DND More To update your presence setting 1 From Lines view press More gt MyStat You can also select Settings from Home view and select Features gt Presence gt My Status 2 From the My Status screen select the status you want Your new status displays in the status bar on your phone and is visible to others Polycom Inc 51 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 You can also enable your phone to automatically change your status to Away when your phone becomes id
72. hone uses the adjusted volume for subsequent non emergency pages However only your system administrator can change the volume of an Emergency page owitching to Handset Headset or Speakerphone during Pages While you send a page you can switch to the handset headset or speaker phone by picking up the handset or pressing or O You can also press to mute your audio so that the people receiving your page don t hear audio Note that pages are always played through the phone s speakerphone and cannot be changed to play through your handset or headset Updating the Default Paging Group If you press and hold Paging your page automatically goes to the default paging group Paging Group 1 If you want you can change the default paging group To update the default Paging Group 1 From Home view select Settings Basic Preferences Paging PTT Configuration Group Paging 2 From the Group Paging Configuration screen select Default Group and select a new paging group number The default paging group is 1 Updating Paging Group Subscriptions By default you re subscribed to Paging Groups 1 24 and 25 meaning that you can send pages to and receive pages sent to these groups You can change which groups you re subscribed to but you can t disable your subscriptions to Paging Groups 24 and 25 Polycom Inc 63 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To update your Paging Group subscriptions
73. ightness of the screen when there is phone activity Backlight Idle The brightness of the screen when there is no phone activity gt Maximum Intensity The brightness scale that applies to both Backlight On and Backlight Idle intensities e Backlight Timeout The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity The backlight timeout period begins after your last key press or the last phone event such as an incoming call You can change the Backlight On intensity and the Backlight Idle intensity separately You can choose a high medium or low intensity or turn off the backlight entirely When you change the Maximum Intensity you modify the entire backlight intensity scale For example if you decrease the Maximum Intensity the low medium and high levels for both Backlight On and Backlight Idle intensities decrease The backlight automatically turns on with any phone activity By setting the Backlight Timeout you can determine how long the phone is idle before the backlight dims to its Backlight Idle intensity By default after the phone is idle for 40 seconds the backlight dims To change the backlight intensity 1 From Home view select Settings gt Basic gt Backlight Intensity Polycom Inc 81 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 2 From the Backlight Intensity screen select Backlight On Intensity 3 From the Backlight On Intensity s
74. ing period During this period you can respond to the broadcast see Replying to PTT Broadcasts If you receive a broadcast and you re not in an active call the broadcast immediately plays regardless of the broadcast priority Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you re in an active call depends on the broadcast priority and whether you have enabled the feature to receive a broadcast when you re in an active call When you receive a broadcast the broadcasts play in the following ways e f your phone is set to receive broadcasts during active calls the broadcast immediately plays You can hear both the original call and the broadcast To listen to only the broadcast hold or end the call e f your phone isn t enabled to receive broadcasts during active calls the broadcast displays as a Pending broadcast To listen to the broadcast hold or end the call or select the broadcast and press Accept If the broadcast is a Priority or Emergency broadcast the broadcast immediately plays and you hear both the original call and the broadcast To listen to only the broadcast hold or end the call Replying to PTT Broadcasts When a broadcast ends the broadcast enters a 10 second waiting period During this period the channel remains open to receive or send additional broadcasts Polycom Inc 59 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 During a waiting period y
75. io communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio TV technician for help Polycom Inc 90 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Modifications In accordance with Part 15 of the FCC Rules the user is cautioned that any changes or modifications not expressly approved by Polycom Inc could void the user s authority to operate the equipment This equipment may not be used on a coin service or party line Installation Instructions Installation must be performed in accordance with all relevant national wiring rules L Installation doit tre ex cut e conform ment a tous les r glements nationaux applicable au filage lectrique When using Power over Ethernet PoE the equipment is to be connected only to PoE networks without connections to the outside plant Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected
76. is guide is organized into six chapters The beginning chapters introduce the phone and explain how to use the phone s basic features The next few chapters describe advanced features and how to customize your phone to suit your needs The final chapters show you where to get help and outline known issues and workarounds The guide also includes safety and legal information Polycom Inc Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Getting Started This chapter contains general information about your phone that is helpful before you start using your phone This chapter also describes phone hardware and phone views and how to navigate menus and enter data Using Basic Features This chapter describes all the basic features that your phone offers such as how to add contacts and favorites or transfer or forward calls Using Advanced Features This chapter describes the advanced optional features available for your phone which includes recording calls locking your phone monitoring buddies and accessing a Browser Customizing Your Phone This chapter describes the ways you can customize your phone including setting up a screen saver or changing the backlight choosing a background picture or setting the time and date format Administrative Tasks This chapter describes tasks that your administrator can ask you to perform These tasks include investigating phone issues restarting the phone updating the phone s con
77. lays an icon to indicate that you have a voicemail message to notify you of the current status e Soft key This term describes the context sensitive keys that display at the bottom of the screen and that update depending upon the task you re performing To see additional options press More if available The More soft key displays on the far right of the soft key area New Call Forward My Status Buddies Press to see more options e Soft key area The soft key area is the area along the bottom of the screen that displays context sensitive soft keys as shown above e Status bar The status bar is the top most part of the screen It displays the time date and other messages as shown next Information Elements This guide includes any of the following icons to alert you to important information Icons Used in this Guide Name Note Administrator Tip Caution Warning Polycom Inc Icon E G D ES Description The Note icon highlights information of interest or important information you need to accomplish a procedure or to understand a concept Highlights techniques shortcuts or productivity related tips Highlights information you need to know to avoid a hazard that can impact device performance application functionality or successful feature configuration Highlights an action you must perform or avoid to prevent issues that may cause you to lose information or your configuration
78. le To enable your status to automatically change 1 From Home view select Settings gt Basic gt Preferences gt Presence gt Idle Timeout 2 From the Idle Timeout screen enable an office hours or off hours timeout period and enter the number of minutes your phone can be idle before your status changes to Away Your phone is now set to change your status to away after the designated amount of time Pressing any key on your phone returns your status to Online You can also view a list of the people you are watching and see their statuses from the Lines view on your phone Managing a Buddy List If you want to monitor other people s status from your phone you need to add contacts to your Buddy list You can add people to your Buddy list from your Contact Directory You must make sure you add contacts to the Contact Directory to add them as buddies and monitor their status To add a contact to monitor on your Buddy list 1 From your Contact Directory select a contact 2 From the contact s information screen press Edit 3 From the Edit Contact screen navigate to Watch Buddy and select enable or disable When enabled the contact is added to your Buddy list so you can monitor the contact s status When disabled the contact is removed from your Buddy list and you won t be able to monitor the contact s status 4 Press Save Power Tip Dialing Buddies You can quickly dial a buddy by accessing your Buddy list Use the up and
79. le the Num Lock function on your keyboard you can also use the numeric keypad on your keyboard Copy information from your computer screen and paste it onto your phone screen using your keyboard s shortcuts to cut copy and paste You can t copy information from your phone screen and paste it onto your computer screen Copy and paste information between fields on your phone screen by right clicking the field and choosing a clipboard command such as Cut Ctrl X Copy Ctrl C and or Paste Ctrl V Use your mouse pointer to highlight information on the phone Delete information on your phone by highlighting the information using your cursor and pressing the Delete or Backspace keys on your keyboard Use the Home and End keys on your keyboard to position your cursor at the beginning or the end of fields on your phone Use the Arrow keys to move within text fields Hold Alt Up Arrow key to increase the volume and Alt Down Arrow key to decrease the volume Use the mouse scroll wheel to navigate through lists and menus Note Placing Calls from Your Computer Keyboard 14 If you re using PDC you can t place a call using New Call from Lines view To place a call select New Call from Home view enter the phone number and press New Call Or just enter the phone number and press New Call You can also use the function keys on your keyboard as shortcuts for completing tasks on your phone The following table lists the function key
80. lk You can also press to mute your audio so that the people receiving your broadcast don t hear any audio Updating the Default Channel If you press and hold Talk your broadcast automatically transmits on the default channel Channel 1 You can change the default channel for broadcasts on your phone To update the default channel 1 From Home view select Settings Basic Preferences Paging PTT Configuration PTT Push to Talk 2 From the PTT Channel Configuration screen select Default Channel and select the number of the channel you want to use Polycom Inc 60 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Updating Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list When you subscribe to a channel you can send and receive PTT broadcasts on that channel To subscribe to additional PTT channels 1 From Home view select Settings gt Basic gt Preferences gt Paging PTT Configuration gt PTT Push to Talk 2 From the PTT Channel Configuration screen select Channel Subscriptions 3 From the Channel Subscriptions screen select the channel you want to subscribe to and press Yes By default you re subscribed to Channels 1 24 and 25 Allowing PTT Broadcasts to Play during Active Calls The Accept While Busy option determines what happens when yourre in a call and receive a PTT broadcast If you enable
81. ll Select and set options that are right for you The following figure shows the default display for the time and date Figure 26 Displaying the Time and Date in the Status Bar Thursday May 24 Polycom Inc 80 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To update the time and date display 1 From Home view select Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen do one of the following gt To change the date format press Clock Date Tochange the time format press Clock Time gt To change the order of the time and date display press Clock Order 3 From the Clock Date Clock Time or Clock Order screen select the format you want The time and date format options are reduced if you change the language displayed on your phone Note Reduced Time and Date Format Options for Certain Languages to Simplified Chinese Traditional Chinese and Japanese To enable or disable the time and date display 1 From Home view select Settings gt Basic gt Preferences gt Time amp Date 2 From the Time amp Date screen select Enable or Disable to turn on or off the time and date display Changing the Backlight Your phone s backlight has two components Backlight Intensity and Backlight Timeout e Backlight Intensity The brightness of the screen during phone activity and inactivity Backlight intensity has three settings gt Backlight On The br
82. ly transferred after you dial the number you re transferring the call to To transfer a call 1 From Lines or Calls view press Transfer The active call is held 2 From the Dialer place a call to the person you want to transfer the call to 3 When you hear the ring back sound press Transfer to complete the transfer Or if you want to talk with the person before the transfer completes connect and talk with the person and press Transfer To cancel the transfer before the call connects tap Cancel To perform a blind transfer 1 From Lines or Calls view press Transfer The active call is held 2 From the Dialer press Blind and place a call to the person you want to transfer the call to If you don t see Blind press More gt Blind Polycom Inc 31 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 The call automatically transfers to the person you specified Timesaver Completing a Transfer If you re using a handset complete a transfer by replacing the handset Managing Conference Calls You can initiate a conference call with two other people Depending on your phone system you can add more than two people to a conference call Ask your system administrator about the maximum number of conference call participants You can hold and resume conference calls You also have the option to split a conference call end the conference and place the people you were talking with on hold During a conference
83. lycom Inc 58 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 If you release Talk while you re sending the broadcast the broadcast temporarily stops and enters a 10 second waiting period During this period the channel remains open to give people a chance to reply At any time during the waiting period you can resume your broadcast by pressing and holding Talk If no one broadcasts during the waiting period the channel closes and the broadcast ends To end a PTT broadcast Release Talk or press End PTT After you press End PTT you can immediately initiate another broadcast on another channel even if the previous broadcast is still in its waiting period Receiving PTT Broadcasts To receive a broadcast sent on a particular channel you need to be subscribed to that channel To subscribe to a channel see Updating Channel Subscriptions How you receive a PTT broadcast depends on the broadcast priority and whether you re in an active call or have enabled the feature to receive broadcasts during active calls You can receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25 the Emergency channel If you ve enabled Do Not Disturb on your phone you can only receive Emergency broadcasts Non emergency broadcasts aren t displayed or play on your phone When a broadcast ends your phone emits an end of transmission beep and enters a 10 second wait
84. m Authorized Reseller for information about service agreements applicable to your product Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California U S A and by the laws of the United States excluding their conflicts of laws principles The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability All rights reserved under International and Pan American Copyright Conventions No part of the contents of this manual may be copied reproduced or transmitted in any form or by any means or translated into another language or format in whole or part without written consent from Polycom Inc Do not remove or allow anybody else to remove any product identification copyright or other notices Limitations of Liability LIMITATION OF LIABILITY TO THE FULL EXTENT ALLOWED BY LAW POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN A
85. nblock a Contact You can use your Blocked List to unblock a contact rather than updating the Contact Directory Select Settings from Home view and select Features gt Presence gt Blocked List From the Blocked List select the contact you want to unblock and press Unblock The contact can now watch your phone and displays in your Watcher List Monitoring Buddies You can monitor your buddies from your Buddy Status list If a buddy is a favorite you can also monitor the buddy from Home and Lines view Polycom Inc o3 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Each buddy in your Buddy Status list displays a status icon next to his or her name The following table shows the icons and the status they represent Table 7 Viewing Buddy Status Icons Buddy Status Icon Buddy Status Icon Available e Do Not Disturb o Busy A Offline Away f No information You can monitor your buddies and their statuses from your Buddy Status list Home view and Lines view To monitor buddies from your Buddy Status List From Lines view press More gt Buddies or from Home view select Settings gt Features gt Presence gt Buddy Status Your Buddy list displays as shown next 3uddy Status amp Lisa Wong Do Not Disturb Marie Jones Available Polycom Inc 54 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To view the status of your favorite buddies in Lines view
86. nd have the option to answer the call If you are running Polycom UC Software version 5 0 0 missed calls on shared lines are displayed in the Missed Calls log in Recent Calls on all the phones of the shared line However received incoming calls that were answered on one of the shared line phones are not logged in the Recent Calls log on any of the phones Ask your system administrator about configuring the phones to display all calls on shared lines in Recent Calls on all of the phones of the shared lines Polycom Inc 49 Using Advanced Features This chapter describes the advanced features available on your Polycom phone Advanced features available for Polycom VVX 400 and 410 phones include joining Microsoft Outlook meetings on your phone using your computer s keyboard and mouse to control calls viewing web content and viewing other phone users presence statuses on your phone Ask your system administrator about which advanced features are available for your phone This chapter shows you how to e Manage buddies e Integrate with Microsoft Lync Server 2010 e View the browser e Broadcast messages using Push to Talk and group paging e Use the Calendar feature e Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone e Loginto other phones e Lock your phone e Access features with your login credentials Using Buddy Lists A buddy list is a list of users and devices whose status or presence
87. ne you need to start the PDC application from your computer You can close the application at any time to prevent your mouse pointer from moving to the phone If you stop PDC you can restart the application again at any time To start Polycom Desktop Connector 1 From the Start Menu select Programs gt Polycom gt Polycom Desktop Connector After a few seconds the Polycom Desktop Connector icon displays on the Windows system tray and the message Allow remote control of device MAC address of phone displays on the computer This message displays only the first time the application is started 2 Click OK When your phone is configured to work with PDC the Polycom Desktop Connector icon updates to C When this icon displays the application is enabled and connected to your phone and can use your mouse and keyboard with your phone If the icon doesn t change contact your system administrator Note When Your Computer Restarts The Polycom Desktop Connector application restarts automatically when your computer restarts To quit Polycom Desktop Connector 1 Right click the Polycom Desktop Connector icon e on the Windows system tray and select Exit 2 The message Are you sure you want to stop Polycom Desktop Connector Server displays Click Ok to confirm your action The icon is removed from the system tray the application is terminated and you aren t able to use your mouse and keyboard with your phone Using Your Compu
88. nes which is the default view A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks Dialpad The dialpad is the area of the keypad you use to enter numbers and characters The dialpad consists of all the number keys as well as the asterisk and pound keys Key This term refers to any button on the phone console Phone keys include the dialpad keys amp 9 6 and CLT Option An option is one of a series of items you can select for a phone setting such as Enabled and Disabled Held call This term describes any call including a conference call that is on hold Audio for held calls cannot be heard Active call This term refers to a call including a conference call you re currently in An active call has audio associated with the call Setting The name of a field for which you can define information or choose an option Field This term describes the area of the screen next to a setting in which you can enter information or select an option Polycom Inc 6 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 e Icon A picture on the screen There are two types of icons Select to access a function feature setting or application For example when you re in Home New Cail gt Provides phone information or status only Selecting this type of icon doesn t access another function For example your phone disp
89. ng Gals ix ds T 30 Forwarding Incoming alls ia tddi 30 Managing Active Call ais 30 A A e eee eee 31 ea eR P 31 Polycom Inc 3 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Managing Conf rence Calls sssrin ooo ruin a tero a ua vedo iEn 32 Initiating Conference CAllS ooooonnnccnnnccccocoonnccnnnncnonnonanncnnnnnnnononannnnnnnnnnonnnnnncnnnnnnnnnnnnanrennnnnnnss 32 Holding and Resuming Conference GallS ccccooccnncccnncccccccnoncconnnnnnnnonannnnnnnnonononanncnnnnnnnnnnnnos 33 Ending Gomerence Calla pP dies enantio 33 Splitimg Conference alls i aaa ld tini M eda e tuat 33 Managing Conference Call ParticipantS occcccccccnoconnnccnnnccnnnnnonnnnnnnnnnnononnnnnnnnnnnnonnnnnnnnnnnnnnnnnanos 34 Changing the Way Calls are Answered 111 ceiceeeeee eee eei ieeeee eene n nnn n nana nn nana ann n nta 35 Forwarding All Calls to Another Person sessi nnne nenne nnn nnne nnn nnns 35 Rejecting Calls from a GOmlaCl 5 5c adu di vase Rr hd arate ace tede ol 36 Diverting Calls from a Contarini ettet ono b rette aa ese ta Oe un octies deeded 37 Using Gr NOU Dill gor c seas 37 Using Do Not Disturb with Multiple LINES cccccccconncnncccconcconcnononcnoncnonanononononannnnnnnonannnnnnnnnnos 38 Listening tO V OICCIM AN mets 39
90. noncconnncconononnncnnnnnononnnnnnnnnnnnononnnnnnnnnnnnnnnnnenanenenss 66 Navigating MODI MEW lusus vare duct UN aides Leo pus UD e diane dp dusd Medora xn COUP EU D icq 66 Navidaling PV m cS 67 Navigating Meeting VIEW caxaceccastantcavavenncadsbanccdarvetodagel aoc hadz ico gendi Davus tetas qui nde deo tepdr ave da risa 68 Managing Meeting Reminders sees nennen nennen nennen nnne nnns anna nnn nna nnn 68 Joining Meetings from the Calendar oocccccccccccccnnnccnnncccccononnccnnnnnonononnnnnnnnnnnonnnnnnnnnnnnnnnrnnnnnnennnnnnnns 69 Using a Mouse and Keyboard with Your Phone 1e cceeeee eee ceeeeee rennen enn nnns 70 Using a Mouse and Keyboard with Your Phone sse nnne nnne nnns 70 LOGGING INTO YOUP POMC tc R 74 Polycom Inc 4 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Logging mand OUTOA PRONG sinire etae aom boc ute ttd Ugo a eios 74 Placing Calls from Phones that are in the Logged Out State cccccoconncnnccccconconccononncnnnnonannnnnonnnnns 75 Changing Your Password aii ho EE 75 LOCKING YOU PRONG ia 76 About YOU User PassWOFGu xcu seeded unt bots onto irat els ota usta onera ee bou us Coin uibus sos Re M CR ERI iet 76 Locking and Unlocking Your PRONE sroine aa ai a a aeiae 77 Placing and Answering Calls on a Locked Phone ccccccceccceeeeseeeeeeeeeeaaeeseeeeeeeeeseuaaseeeeeeeeeeaaas 77 Accessing Features with Your
91. on 5 0 0 e From Home view select Forward e From Home view select Settings and select Features gt Forward e f your phone is idle press the Forward soft key from Lines view gt If your phone is set up with multiple lines select the line to apply forwarding to From the Forwarding Type Select screen select the forwarding type you want Always To forward all incoming calls No Answer To forward all unanswered incoming calls Busy To forward calls that arrive when you re already in a call gt Enter the forwarding number and select Enable If you selected the No Answer option you can enter the number of rings before your phone forwards the call Polycom recommends that you enter a value of 2 The forwarding number you chose displays in the status bar as shown next In this example the line is forwarded to 2327 Figure 13 Displaying the Call Forward Number in the Status Bar If a phone line is idle Lines view displays the forwarding icon next to the phone line as shown next Figure 14 Viewing the Call Forwarding Icon in Lines View 3 48 PM 4 missed ca t A EEE Helen Cooper Forwarding M 2340 Marie Jones enabled ex 2342 J Forest 2 Teresa Swift Al Dion Lisa Wong Francois Clement William Sharp ZWong New Call Forward More To disable call forwarding 1 From Home view select Forward 2 If your phone is set up with multiple lines select the line you want to disable 3 From the Forwardin
92. one s IP address From Home view Select Settings gt Status gt Platform gt Phone and use the arrow keys to navigate to your phone s IP address To access the Web Configuration Utility for your phone 1 Launch a Web browser from a computer on the same network as your phone 2 Inthe address bar of your web browser enter the IP address of your phone and press the Enter For example if your phone s IP address is 123 22 3 4 enter this information in the address bar Polycom Inc 19 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 3 From the Web Configuration Utility login screen select User enter the user password and click Submit The default user password is 123 The Web Configuration Utility Home screen is displayed After you log into the Web Configuration Utility you can begin setting up different features on your phone under Preferences Polycom Inc 20 Using Basic Features Now that you re familiar with your phone s user interface you re ready to perform basic phone tasks that that you can do on a daily basis This chapter explains how to handle multiple calls at one time how to manipulate incoming and active calls and how to access directories and lists so you can perform tasks quickly and efficiently This chapter includes information about the following tasks e Calling answering holding and ending calls e lgnoring rejecting forwarding and transferring calls e Setting u
93. ormation and perform tasks Conventions Used in this Guide This user guide contains terms graphical elements and a few typographic conventions Familiarizing yourself with these terms elements and conventions to help you successfully perform tasks Terms and Writing Conventions The Phone your phone These terms refer to either the VVX 400 or VVX 410 phone Unless specifically noted in this guide both phones operate in the same way and the information in this guide applies to both phones Throughout the guide VVX 400 is used to represent both the VVX 400 and VVX 410 phones Press This action refers to pressing a key on the keypad a line key an arrow key a hard key like Hold or Microphone Mute or pressing and holding soft key Select Submenu gt Submenu gt Submenu This convention describes how to access submenus Each submenu name is in boldface and separated by a greater than gt symbol If the instructions indicate to select Basic gt Preferences gt Language select the Basic submenu select the Preferences submenu and select the Language submenu Highlight This action refers to selecting an item on the screen so that its appearance brightens Soft keys apply to highlighted items Select Selecting an item on the screen refers to using the up down left and right arrow keys to highlight an item Press the central Select key so that another screen opens Views Your phone has four views Home Calls Active Call and Li
94. ory Mode This feature is useful for full time headset users You can set up your phone so that all incoming and outgoing calls use your headset At any time you can switch to handset or speakerphone mode To use Headset Memory Mode you must enable and activate Headset Memory Mode When Headset Memory Mode is activated flashes either green for analog headsets or blue for USB or Bluetooth headsets To enable Headset Memory Mode 1 Select Settings from Home view and select Basic gt Preferences gt Headset gt Headset Memory 2 From the Headset Memory Mode screen select Enabled 3 Press To activate Headset Memory Mode Press twice The Headset key flashes to indicate that the phone is in Headset Memory Mode Now whenever you answer a Call the call connects to your headset automatically If you switch to the speakerphone or the handset you deactivate Headset Memory Mode Calls no longer automatically go to your headset unless you choose this mode To have calls go to your headset again activate Headset Memory Mode by pressing twice Responding to Incoming Calls When your phone rings you can respond to incoming calls in one of the following ways e Temporarily ignore the call before answering it e Reject the call so it goes directly to voicemail e Forward the call to another person Ignoring Incoming Calls You can briefly ignore or silence a call to stop your phone from ringing Even though the call shows as
95. ou can press and hold Talk to speak to all the people listening on the channel When you finish talking release Talk The broadcast enters another waiting period until someone broadcasts again If no activity occurs within the waiting period the channel closes and no more broadcasts can take place Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk or by pressing End PTT After you end a broadcast the channel remains open so others can respond If you release Talk without pressing End PTT e You can resume the broadcast by pressing and holding Talk if the broadcast is in a wait period e You cant initiate another broadcast on another channel until the waiting period ends If you press End PTT e You can t resume the broadcast by pressing and holding Talk e You can immediately initiate another broadcast on another channel Adjusting the Volume of PTT Broadcasts You can adjust the volume of PTT broadcasts by pressing one of the Volume keys CT T 5 to raise or lower the volume of the broadcast If you adjust the volume of a non emergency broadcast your phone retains the adjusted volume for all subsequent non emergency broadcasts However only system administrators can adjust the volume level of an Emergency broadcast Switching to Handset Headset or Speakerphone during Broadcasts During a broadcast you can switch to the handset or press Or and continue speaking and listening to a broadcast without holding Ta
96. p conference calls e Enabling Do Not Disturb e Listening to voicemail e Handling Directories Recent Calls and Favorites e Customizing ringtones e Controlling phone volume e Using headsets e Managing shared lines Managing Call Activity Your system administrator can set up your phone to have up to six lines with unique extension numbers or the same extension number as other lines on your network Your phone can manage a maximum of 24 active incoming and held calls at a time on all registered lines However you can only have one active call in progress with numerous other incoming calls or calls on hold You can place and answer calls using the following e The handset e he speakerphone e A headset To alternate between the handset headset and speakerphone During a call pick up the handset press Or press 4 For example if you re using the handset you can switch to headset mode by pressing Or switch to speakerphone mode by pressing 4 When yourre in speakerphone mode glows green When you re in headset mode O glows green if an analog headset is connected Polycom Inc 21 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Troubleshooting Why Doesn t the Speakerphone Work If your speakerphone doesn t work ask your system administrator if the speakerphone is disabled You must handle calls using the handset or a headset If your system administrator disables the speaker
97. phone on your phone Handsfree mode disabled appears on the screen after you press Power Tip Setting Up the Phone to Automatically Use Your Headset for All Calls If you frequently use a headset you can make the headset the default call path To set this up see Enabling Headset Memory Mode Answering Incoming Calls All incoming calls display in an Incoming Call window as shown next Figure 7 Viewing the Incoming Call Window From Lisa Wong 2326 Answer Reject Forward More You can answer incoming calls by e Picking up the handset e Pressing Answer The call is answered using the speakerphone e Pressing 4 The is green when in use e Pressing The is green when in use e Pressing the line key of the incoming call The line key of the incoming call blinks green and the call is answered using the speakerphone If you re already in handset speakerphone or headset mode press Answer and the phone automatically uses the mode you re in Polycom Inc 22 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 If you don t answer the call within 10 seconds the Incoming Call window disappears and Calls view displays as shown next Figure 8 Viewing Incoming Calls in Calls View 1 42 PM Friday February 22 ENS Line 2333 1 cal 9 From Lisa Wong 7 Oy 2326 Ay 2342 J Forest Teresa Swift Al Dion Lisa Wong Francois Clement William Sharp Z Wong Answer Reject Forward More
98. port information Participate in discussion forums to share ideas and solve problems with your colleagues To register with the Polycom Community simply create a Polycom online account When logged in you can access Polycom support personnel and participate in developer and support forums to find the latest information on hardware software and partner solutions topics Polycom Community v Advanced Learn Share Connect The Polycom Community Community Home Register Sign In Help Contact Us Community Homepage Top Kudoed Posts Hello and Welcome to the Polycom Community Re Updated 4000 now can t 2 We ve created this community site so you can connect and interact with your access colleagues and industry experts to exchange ideas post questions answers and Re Updated 4000 now can t share information Come join the discussions Happy Posting access gt Re Telepresence M100 not Xe Support Community A Developer Community working Y a FAQ VoIP frequently asked questions Y Click on one ofthe Forum links below to sign in or register and accept our SDK Agreement Re Browser Environment error 1 Voice Audio Video for RMX PSTN Video Endpoints Polycom Infrastructure Forum VolP Telepresence Polycom End Points Forum View All SpectraLink integrated Audio DECT RealPresence Mobile Polycom Inc 88 Copyright Safety and Regulatory Notices Service Agreements Please contact your Polyco
99. r phone is locked gt Allow ringing when locked Select this option if you want your phone to ring when you have an incoming call If you choose this option you can answer a call by entering your password gt DND when locked Select this option if you don t want your phone to ring You won t have the option to answer incoming calls All incoming calls go to your voicemail if enabled and display as a missed call in your Recent Calls list Note that enabling this option on shared lines disables ringing only You still see a visual notification of the call and have the option to answer it The default setting is Allow ringing when locked 3 Press Lock Your phone is locked Timesaver A Quick Way to Lock Your Phone Your phone is set up so that you can quickly lock it by tapping Lock from Lines view If you do this however you can t choose how to handle incoming calls Your phone uses the default setting which is Allow ringing when locked or the last setting you selected To unlock your phone 1 Press Unlock 2 Enter your user password and press Enter The phone unlocks Placing and Answering Calls on a Locked Phone From a locked phone anyone can dial the standard emergency number such as 911 and up to five other authorized numbers that an administrator can set up You can t call any other numbers from a locked phone If you set up your phone so you can answer incoming calls when your phone is locked you can answer c
100. res associated with Microsoft Lync Server 2010 When your phone has incorrect login credentials the following happens e Anicon Ba displays on the status bar e The message Login Credentials have failed Please update them if information is incorrect displays for 10 seconds e Your phone displays a Warning message For information about phone Warnings see Investigating Phone Warnings To access the features again re submit or enter your login credentials Note Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and you want to access features that require your login credentials you must enter your login credentials again to enable the features to work To re submit or enter your login credentials 1 From Home view select Settings Basic Login Credentials 2 From the Login Credentials screen press Submit Your credentials are resubmitted and you have access to the features again Polycom Inc 78 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Troubleshooting What Happens if Can t Access Features If you still don t have access to the features try entering your credentials and pressing Submit If you still don t have access or you lock your account see your system administrator Polycom Inc 79 Customizing the Phone s Display In the previous chapters you ve learned how to customize calls such as
101. roup or channel such as All HR Dept Shipping Staff or Executives Each page group or PTT channel has one of the following priorities e Normal By default broadcasts sent to Groups Channels 1 to 23 are considered Normal broadcasts If two users begin a broadcast on the same group channel at the same time the phone with the lower serial number continues to transmit while the other phone enters the receiving state By default all phones are configured to receive broadcasts sent to Group Channel 1 Polycom Inc 57 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 e Priority By default broadcasts sent to Group Channel 24 are considered Priority broadcasts A Priority broadcast interrupts Normal broadcasts or active calls All phones receive Priority broadcasts unless Do Not Disturb is enabled Phones play Priority broadcasts at the phone s current audio level e Emergency By default broadcasts sent to Group Channel 25 are considered Emergency broadcasts An Emergency broadcast interrupts Normal broadcasts Priority broadcasts and active calls Phones play Emergency broadcasts at near maximum volume even if Do Not Disturb is turned on Push to Talk Mode Your system administrator can enable your phone to operate in a broadcast mode called Push to Talk PTT To send and receive PTT broadcasts you must subscribe to PTT channels PTT broadcasts are collaborative which means you can transmit messages and listen
102. s Product This product may contain open source software You may receive the open source software from Polycom up to three 3 years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you To receive software information as well as the open source software code used in this product contact Polycom by email at OpenSourceVideo polycom com Disclaimer While Polycom uses reasonable efforts to include accurate and up to date information in this document Polycom makes no warranties or representations as to its accuracy Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document Limitation of Liability Polycom and or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose Information is provided as is without warranty of any kind and is subject to change without notice The entire risk arising out of its use remains with the recipient In no event shall Polycom and or its respective suppliers be liable for any direct consequential incidental special punitive or other damages whatsoever including without limitation damages for loss of business profits business interruption or loss of business information even if Polycom has been advised of the possibility of such damages Customer Feedba
103. s and corresponding shortcuts on your phone Table 10 Using the Function Keys Press this on your keyboard To do this on your phone F1 F2 Press the left most soft key Press the second soft key from the left Polycom Inc 72 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Press this on your keyboard F3 F4 F6 F7 F8 F9 F10 F11 F12 Alt F2 Alt F3 Alt F4 Alt F5 Alt F6 Alt F7 Alt F8 Alt F9 Alt F 1 1 Alt F12 Alt Up arrow Alt Down arrow Polycom Inc To do this on your phone Press the third soft key from the left Press the fourth soft key from the left Press Open Directories Open Messages Press Talk if PTT enabled Press Automatic Call Distribution ACD Sign In if enabled Open Applications Press Press Redial Press Transfer Press Conference Press Hold key Enable or disable Do Not Disturb Enable of disable Microphone Mute Press New Call Press End Call Press Press Automatic Call Distribution ACD Sign Out if enabled Press Volume Up key Press Volume Down key Troubleshooting Why Aren t My Mouse Pointer and Cursor Responding If your computer has multiple programs open or is unresponsive the mouse pointer or cursor does not respond quickly on your phone Try closing any unnecessary programs 73 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Logging into Your Phone
104. t Press Save Using Do Not Disturb Enabling Do Not Disturb DND stops your phone from ringing and sends all incoming calls directly to voicemail All calls you receive while DND is enabled are logged to your Recent Calls list When you enable Do Not Disturb the following happens e The Do Not Disturb icon displays in the status bar as shown next Polycom Inc 37 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 e f your phone is idle the Do Not Disturb icon Fa displays next to your phone line in Lines view as shown next If you have new messages or forwarding enabled the messages or forwarding icon displays instead 12 14 PM o Mr kk Helen Cooper 2340 Marie Jones ex 2342 J Forest 2 Teresa Swift Al Dion Lisa Wong Francois Clement 2 William Sharp Z Wong New Call Forward More e The DND icon in Home view the DND icon changes from white to red when enabled as shown next Wm Messages Directories Forward New Call Messages Directories Forward m cn e d Settings Applications Calendar DND Settings Applications Calendar Troubleshooting Why Doesn t the DND Icon Display If you ve set your presence status to Do Not Disturb as well as enabled DND for your phone the message My Status Do Not Disturb displays instead of the date display and the DND icon doesn t display in the status bar To toggle Do Not Disturb on and off From Home view select DND Or
105. t of background images 1 Log into the Web Configuration Utility See Configuring Your Phone Using the Web Configuration Utility 2 From the menu bar select Preferences gt Background 3 Click adjacent to Add a new background image 4 Click Choose File and browse to the desired location Polycom Inc 83 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 A preview of the file displays 5 Click Save The file is added to the list of possible backgrounds To select the new file see Changing the Background Picture Displaying Screen Savers Another way to personalize your phone is to use the idle browser as a screen saver The screen saver automatically starts each time your phone is idle for a configurable amount of time Choosing a Screen Saver Your phone has two screen savers you can choose from To set up a screen saver 1 From Home view select Settings gt Basic gt Preferences gt Screen Saver 2 From the Screen Saver screen select Screen Saver and select Enabled 3 Select Wait Time and enter the number of minutes the phone can wait after no activity before displaying the screen saver You can enter a minimum of one minute and a maximum of 9999 minutes The default is 15 minutes 4 Select Type and select either Default or Idle Browser 5 Press Save You can stop a screen saver at any time by pressing a soft key line key or hard key You can disable a screen saver and prevent the scre
106. t s name number and whether the call is muted held or is video enabled To manage a person in a conference call 1 Setup an active conference call 2 From Active Call Lines or Calls view press Manage If you re in Calls view highlight the conference first The following figure shows the screen that display when you manage a conference 11 45 AM 1 missed call Conference ty 8 Lisa Wong UE Marie Jones v 5 Lisa Wong Francois Clement William Sharp ZWong Hold End Call Manage More 3 Use the up and down arrow keys to highlight the person you want to manage 4 Do one of the following gt Press Far Mute to mute the person The muted person can hear everyone but no one can hear the muted person gt Press Hold to hold the person The held person can t hear anyone and no one can hear the held person gt Press Remove to remove the person from the conference end the conference call and create an active call between you and the person still in the call Polycom Inc 34 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 gt Press Info to view information about the person and their call status When you press Info a popup displays listing the person s information as shown next You can navigate through the popup using the up and down arrow keys 2 13 PM la 28 Conference Name Lisa Wong Number 2326 Line 1 MediaFlow Send Receive Audio Rx Codec G 7
107. ter s Mouse and Keyboard with Your Phone When PDC is enabled you can use your mouse and keyboard to navigate menus make option selections and enter text and numeric values as an alternative to using your phone s keypad interface For example you can use your mouse and or keyboard to select and copy text from your computer and paste it into the editable fields on your phone s screen To display the mouse pointer on your phone s screen drag the mouse pointer beyond the edge of your computer screen in the direction of your phone screen When you see the mouse pointer on your phone screen you can start selecting items and entering data in fields that have a flashing cursor To enter information on your computer again drag the mouse pointer back to your computer screen Polycom Inc 71 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Troubleshooting Why Can t Use My Computer Keyboard to Enter Information in Certain Fields If you can t use your computer keyboard to enter information in a field on your phone check to see if the field has a flashing cursor Entering information using your computer keyboard only works if the field has a flashing cursor When you use your mouse and keyboard with your phone you can do the following Use your keyboard to enter information on your phone screen Use the number keys above the alphabetic characters to enter numeric information such as phone numbers If you enab
108. that you can send and receive pages to Paging Groups 1 24 and 25 Polycom Inc 61 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Sending Pages By default group page are sent using Paging Group 1 which is the default group for your phone You can change your default paging group to another group which is described in Updating the Default Paging Group If you change your default paging group you re automatically subscribed to the new default group Note that you can t send a Page mode page during active calls To send a page 1 From Lines view press and hold Paging 2 From the Paging Groups List screen select the paging group to send the page to 3 To begin a page press Page An alert tone plays before you can begin sending a page 4 Begin speaking 5 Press End Page to end sending a page Timesaver Automatically Sending a Page To automatically send a page to the default paging group press and hold Paging and go to step 4 Receiving Pages To receive a page sent to a particular paging group you need to be subscribed to that group To subscribe to a paging group see Updating Paging Group Subscriptions How you receive a page depends on the priority of the page whether you re in an active call or if your phone is set to receive a page during an active call You can receive broadcasts on the channels you re subscribed to as well as Channel 24 the Priority channel and Channel 25
109. the following gt From Day view press Month to access Month view gt From Day view select a meeting to access Meeting view To close the Calendar Press Navigating Month View Month view shows all the days in the month and displays a dot next to the days that have meetings as shown below The date of the current day is indicated in black until selected If the day is selected the date is highlighted in gray Figure 22 Viewing the Calendar in Month View October Mon Tue Wed Previous Polycom Inc 66 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Do one of the following to navigate in Month view e To view the previous month press Previous e To view the next month press Next e oselect another day use the up down left or right arrow key to select the day e To close the Calendar and display the Home screen press or Exit Navigating Day View When you select a day in Month view Day view displays Day view shows all the meetings scheduled for the selected day including the time subject and location of each meeting as shown below Figure 23 Viewing the Calendar in Day View Today 10 30 AM Project One 11 30 AM Conference Room One 12 00 PM Doc Review 1st Draft 1 00PM Conference Room Five Month Previous Next D one of the following to navigate in Day view e To view the meetings for the previous day press Previous e oview the meetings for the next day
110. to replies By default you re subscribed to Channels 1 24 and 25 so you can send and receive PTT broadcasts on Channels 1 24 and 25 When you end a PTT broadcast the channel remains open and enters a waiting period This waiting period gives people who received the broadcast a chance to respond If no one responds within the waiting period the channel closes Sending PTT Broadcasts Before you can send a PTT broadcast you need to choose a channel to broadcast on Or you can hold the Talk soft key to immediately begin broadcasting on Channel 1 the default channel You can change your default channel to any channel you want see Updating the Default Channel When you change the default channel you re automatically subscribed to it To send a PTT broadcast 1 From Lines view press Talk Timesaver Automatically Sending a PTT Broadcast To automatically send a PTT broadcast on the default channel press and hold Talk and go to step 4 2 From the PTT Channels List screen select the channel to send the broadcast on The list displays the default channel the most recent channel you sent a broadcast on and other channels you can broadcast on 3 To start the broadcast press and hold Talk Be sure to press Talk throughout the entire broadcast A transmitting beep plays and the phone displays the channel s information such as the channel label 4 Begin speaking Make sure to hold Talk throughout the broadcast Po
111. to ring on your headset instead of the speaker By default the audible ringer plays from the speaker To choose where the audible ringer plays 1 From Home view select Settings gt Basic gt Preferences gt Audible Ringer 2 From the Audible Ringer screen select where you want to hear the ringer gt To hear the ringer only from the phone s loudspeaker select Speaker gt To hear the ringer only from the handset select Handset gt To hear the ringer only from the headset select Headset gt To hear the ringer only from the device you re currently using select Active The default destination is Speaker Polycom Inc 46 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Managing Favorites Favorites are contacts in your Contact Directory that you have marked as a favorite To make a contact a favorite you need to assign a contact a favorite index number To assign a contact as a favorite 1 From Home view select Settings gt Contact Directory 2 Select a contact and select More gt Add A screen asking Add to Favorites with an index of number displays 3 Select Yes to add the contact with the chosen index number or select Edit Index to choose a favorite index number for your contact and press Save A star displays next to the contact s name in the Contact Directory Contacts that have a favorite index number display L4 as shown next Figure 16 Viewing a Favorite in the Contact Directory
112. tone to 3 From the Ring Type screen select a ringtone To hear the ringtone before you set it Select a ringtone and press Play Polycom Inc 45 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Updating a Contact s Ringtone You can select unique ring tones for contacts in your Contact Directory to quickly identify individual callers when your phone rings To select a ringtone for a contact 1 From the Contact Directory select a contact and press Info gt Edit gt Ring Type 2 Select the ringtone you want and press Save Changing the Ringer Volume You can change the volume for your phone s ringer and the incoming audio during a call To change the volume of your ringtone or during a call Press the Volume keys C119 to lower or raise the speaker volume Muting the Microphone You can mute the microphone to silence audio from your side of a call Microphone Mute applies to all modes handset headset and speakerphone You can still hear all other parties in a call when you mute your microphone To mute the microphone During a call press The Mute key glows red and the other parties can t hear audio from your side of the call To disable Mute press again Changing the Audible Ring Setting You can choose where you hear the audible ringer on your phone You can set the audible ringer to play from the handset headset or speaker For example you can set your phone
113. u can view and join meetings scheduled in your Microsoft Outlook application from your phone The Microsoft Exchange Server and the Polycom Conferencing for Microsoft Outlook software feature enables you to schedule meetings using Polycom Conferencing for Outlook Polycom Inc 64 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Your system administrator has assigned you login credentials a domain user name and password so you can access the Calendar from your phone If enabled the Calendar icon displays in Home view as shown below To use the Calendar feature you must enter your Login Credentials Figure 21 Viewing the Calendar Icon in Home View New Call Messages Directories Forward Se TF DND Polycom Inc Settings Applications Calendar Troubleshooting What Happens if My Phone Has the Wrong Login Credentials If your phone has incorrect Login Credentials or you need to re submit them the following happens e The message Login Credentials have failed Please update them if information is correct displays on the screen e Anicon m displays under the time in the status bar to warn you that your credentials have failed e The message nvalid login credentials displays instead of the date in the status bar e The Calendar icon that displays on the Home screen won t be available To learn more about your Login Credentials and how to re submit or update them see Accessing Features
114. ve lio 2340 Marie Jones 2342 J Forest es Teresa Swift Al Dion 2 Lisa Wong Francois Clement William Sharp Z Wong Hold End Call Transfer More Troubleshooting Why Can t Access the Idle Browser If your phone has calls you can t access the Idle Browser To access the Main Browser select Applications from Home view For information about the Browser see Using the Browser Calls View You can access Calls view shown next if your phone has multiple calls in progress or you have one held call Use the up and down arrow keys to see all your calls If your phone has multiple lines calls display under the associated line The following colors indicate the call statuses on your phone e Dark green Active call e Bright blue Incoming call e Dark blue Held call Polycom Inc Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 You can use the up and down arrow keys to highlight a call When you select a call available soft keys display for the call Figure 6 Viewing Calls View 1 27 PM ed 2 Line 2333 1 2 calls Number of Calls mp ol 3 1 2 ca Active Call w From George Chen 0 20 uh 2346 Held Calls Hold Lisa Wong 1 38 2326 es gt ETE 2VVIHL Al VIUN Lisa Wong Francois Clement William Sharp Z Wong Hold End Call Transfer More Understanding Phone Icons and Status Indicators The VVX 400 and 410 has a number of icons that display on your phone screen The following table
115. ving Message Indicators To temporarily remove the message counter press and select Message Center or select Messages from Home view and select Message Center and press Clear The message indicators doesn t display again until after a period of time which is set by your administrator To listen to voicemail messages 1 Press and select Message Center or from Home view select Messages Message Center If your phone has multiple lines the Line Select screen displays 2 Use the up and down arrow keys to select the line that has new messages 3 From the Messages screen press Connect and follow the prompts Polycom Inc 39 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Viewing Recent Calls Your phone maintains a Recent Calls list which is a list of missed received and placed calls Each list can hold up to 100 entries From the recent calls list you can do any of the following e Select an entry and place a call e Sort order and filter calls e Remove certain calls from the list e Select a call record to view call details or manage the entry e Save an entry to the Contact Directory To view your Recent Calls list From Home view select Directories gt Recent Calls The Recent Call list displays as shown next 2 PM George Chen Last Tue TT E Last Mon George Chen 2346 Marie Jones querra sip 172 23 8 217 ast MO Dial Info More The following icons display ne
116. wer Tip Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer tap URL To exit URL mode and enter numbers tap Number Note No New Call Icon when Maximum Calls Reached The New Call soft key is not displayed when the maximum number of calls is reached 24 Polycom Inc 26 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 When you access the Dialer an active call is held To call from the Dialer e Enter the number and then pick up the handset press a line key press 49 Or press e f youre already in handset speakerphone or headset mode enter the number and press Dial Note Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits If your phone doesn t automatically place the call press Send If a call is placed before you enter all the digits enter the phone number and press Send Placing Calls from Favorites Recent Calls and Directories In addition to the Dialer you can place calls from the Recent Calls list Favorites list or from your Directory You can also call a favorite from the Lines view To call from the Recent Calls list 1 Access your Recent Calls list by doing one of the following From Home view select Directories and select Recent Calls From Lines view press the right arrow key for the Placed Calls list the down arrow key for the Missed
117. with Your Login Credentials Troubleshooting Why Doesn t the Calendar Display If you don t see the Calendar icon in Home view or you re not receiving meeting reminders your phone is not connected to the Microsoft Exchange Server To re connect to the server and use the Calendar feature again select Settings from Home view and select Features Calendar From the Calendar screen select Connect to the server You can also check to see if your Login Credentials are correct To re submit or update your Login Credentials see Accessing Features with Your Login Credentials Note Accessing the Calendar When the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled and you want to access the Calendar you need to enter your login credentials so that the Calendar works For information about entering your login credentials see Accessing Features with Your Login Credentials 65 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 Opening and Closing the Calendar The Calendar displays meetings in three views Day Month and Meeting view To open the calendar From Home view select Calendar The Calendar displays in Day view as shown next and shows your meetings for the day Today 10 30 AM Project One 11 30 AM Conference Room One 12 00PM Doc Review 1st Draft 100 PM Conference Room Five Month Previous Next To access other Calendar views Do one of
118. wn below All the active and held calls for a line display under the associated phone line Use the arrow keys to navigate between your lines and the calls on each line Figure 9 Managing Calls in Calls View Thursday january 1 Held Call YO Maria Jones Active Call Line Betty Cooper 6 Hold 3934106399 Hold End Call Transfer More Polycom Inc 24 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 To switch to Lines view from Calls view Press More gt Lines or press a Lines view shows you each line on your phone and how many calls each line has as shown next In the example below line 2340 has one active call and line 2333 has one held call Figure 10 Viewing Calls in Lines View Thursday October 4 Held Call 3 Helen Cooper Active Call Marie Jones j Forest Teresa Swift Al Dion 2 Lisa Wong Francois Clement 2 William Sharp Z Wong Hold End Call Transfer More If you press a line key that doesn t have an active call the most recent call on that line becomes active The current call is held To highlight a call use the up and down keys to select the call You can press one of the soft keys to hold resume end or transfer the highlighted call or set up a conference with the highlighted call Placing Calls You can place a call using the handset speakerphone headset or by pressing the line key of the number you want to call You can dial the number first
119. xt to entries to indicate the call type LJ Indicates a placed call O Indicates a received call LJ Indicates a missed call The following soft keys display at the bottom of the Recent Calls screen e Dial Use to call a contact e Info Use to view detailed call information e Type Choose to display only missed received or placed calls e More Choose to display additional soft keys e Save Use to save a recent caller to the Contact Directory e Clear Use to delete all entries from the call list e Sort Use to sort entries by name or call time in ascending or descending order Polycom Inc 40 Polycom VVX 400 and 410 Business Media Phones User Guide Version 5 0 0 You can view and edit the details of previous calls in the Recent Calls list or call a recent call To manage a call record From your Recent Calls list highlight a call and press the right arrow key to view the details of the call The call entry details display as shown next Lisa Wong a gt Placed Call 3 34 PM Today Edit Delete Back You can do the following in the call entry details window e Press Dial to call the contact You can also press the right arrow key on your phone to automatically call the contact e Press Back to return to the Recent Calls list e Press Edit to change the phone number of the contact before you dial the number e Press Delete to remove the entry from the call list Managing Your Contact Directory You
120. y use your phone to perform basic and advanced functions This guide contains overview information for people just starting to learn about their VVX 400 or VVX 410 phone or who have experience but need a quick refresher It is intended for beginner through advanced users who want to learn about their phone s features Before you start using your VVX phone you need to become familiar with the phone s features and user interface This chapter outlines your phone s components and the screen layout This chapter also shows you how to configure your phone remotely using the Polycom Web Configuration Utility Note Accessing Features and Options As you read this guide keep in mind that certain phone features are configurable by your system administrator or determined by your phone environment As a result some features are disabled or operate differently on your phone The examples and figures in this guide do not always reflect what displays on your phone screen Viewing Your Phone Keys and Hardware Use the following figure to understand your Polycom phone s hardware features For more information about attaching phone hardware including how to connect your phone to the network see the Quick Start Guide for your phone available your phones web page on Polycom Business Media Phones Figure 1 Understanding VVX 400 and 410 Hardware Features Security slot on ixi 3 a 32 Message Waiting o Indicator Hookswitch u

Bushnell 119477 Digital Camera User Manual

Contents

Download Pdf Manuals

Related Search

Related Contents