3M 9900 Series Oxygen Equipment User Manual
Contents
1. System power input for all systems RMS is 100 240 V AC 50 60 Hz Internal consumption of 500 mA 2000 mA output max 2500 mA max Total Fuse on AC Schurter FST 5 x 20 mm Time lag T H 250 V AC 500 mA Fuse on DC supply Schurter SPT 5 x 20 mm Time Lag T H 300 V DC 2 A Maximum power requirements for each detection lattice is 25 W Maximum power requirements for each system are as follows e Model 9901 Single corridor system 2 lattices 50 W e Model 9902 Dual corridor system 3 lattices 75 W e Model 9903 Three corridor system 4 lattices 100 W e Model 9904 Four corridor system 5 lattices 125 W Power cord 18 gauge 3 wire S rating 9 74 feet 3 0 m long NEMA 5 15P plug with an IEC 320 connector Electrical outlet an electrical outlet is required within reach of the system power cord A dedicated circuit is not required but is recommended to prevent overloading and loss of security e Circuit loading must not exceed 50 of the rated circuit current to help ensure voltage stability To reduce the risks associated with hazardous voltage Do not use the product if the case covers or power cord are damaged Do not attempt to modify service or repair no user serviceable parts inside contact 3M Service for repair Environmental specifications Operating temperature range 32 F 0 C to 104 F 50 C Storage temperature range 4 F 20 C to 140 F 60 C Humidity 0 to 852. Attention Read accompanying documentation Risk of electric shock Safety messages contained in this manual To reduce the risks associated with hazardous voltage Do not use the product if the case covers or power cord are damaged Do not attempt to modify service or repair no user serviceable parts inside contact 3M Service for repair CAUTION To reduce the risks associated with environmental contamination at the end of service life of the product At the end of service life dispose of or recycle the product in accordance with applicable federal state and local requirements Copyright 2009 3M All rights reserved 1 Safety information Label locations The following illustration shows where labels are located on the detection system lattice The product identification label is affixed to a metal plate inside the base of the lattice inside the plastic lattice base cover e For lattices distributed in the U S an additional product identification label is also affixed to the bottom of the lattice mounting flange Serial number label number of corridors 1 4 3M Serial Number Product identification label P N MODEL 9900 LATTICE u c US E303220 O TAGSYS RFID C LISTED e connecting goods GDT P N DDP12913 CIR N20683 ITE S N Made in France FCC ID QHKLSP3CLEAR Power Input 100 240 V AC 50 60 Hz C 7562A LSP3CLEAR Internal consumption 500 mA 2000 mA out
3. relative humidity non condensing To reduce the risks associated with environmental contamination at the end of service life of the product At the end of service life dispose of or recycle the product in accordance with applicable federal state and local requirements 8 Copyright 2009 3M All rights reserved Cleaning instructions Figure 2 3M Detection System Model 9900 Series cleaning Clear pe Photocell lens reflector other side Patron counter Base Foot or baseplate rail DT 9900 Overview 1 Cleaning detection lattices A CAUTION Tum off unplug the detection system before using liquid cleaners and take care to not allow liquid into the lattice base as this can damage the system electronics Do not use harsh chemicals cleaning solvents or strong detergents which may warp discolor craze or otherwise damage lattices particularly the large clear panels Use a damp soft clean cloth or chamois to gently clean lattices Dirt particles or excessive pressure can scratch the lattice panels If surfaces become soiled clean the affected area with a cloth moistened with a solution of mild soap or detergent and lukewarm water Rinse with clean water and dry any residual moisture with a clean dry soft cloth or towel Several antistatic cleaners for acrylic are available to reduce static electricity and dust attraction Wiping with a soft damp cloth or chamois is all that is necessary to
4. 8900 9900 Series Administrator s Guide The following procedure provides a way to reset the patron count displayed in the patron counter window of each lattice Tip To keep track of the total patron count record the number displayed in the patron counter display window before resetting the patron counter To reset the patron counter 1 Locate the access hole for the reset button next to the patron counter window 2 Partially straighten a paperclip 3 Gently push the paperclip straight into the access hole Figure 5 Use a paperclip to reset the patron counter approximately 1 4 in 6 mm until the reset button clicks and then remove the paperclip Tip Direct the paperclip straight into the hole to contact Photocells the reset button DT_9900_ Reset_counter 4 Confirm that the patron count displayed has been reset to zero 5 Repeat for each lattice 12 Copyright 2009 3M All rights reserved Troubleshooting No alarm no patron count Unit not plugged in to power outlet Make sure the unit is plugged in wait 10 seconds for full operation Circuit breaker off Reset facility circuit breaker wait 10 seconds for full operation Tag unsecured Test system with another library item known to have a secured tag Infrequent unwanted alarms Protected material from another Identify material that caused the library alarm Failure to unsecure tags properly Follow correct checkout procedures outlined in
5. checked out 3 Allow the patron to exit the library Many patrons will learn from the experience and will not carry items that may cause alarms into the library Alarm log The alarm log is used to keep a record of details involving alarms that occur See the Detection system alarm log form on page 15 For each alarm record the information in the log Keeping this log up to date provides a key tool for monitoring system activity An up to date alarm log provides useful information for library management and your 3M service representative Tip If patron count is a concern use the Alarm log frequently to record patron count The patron counter on each lattice is backed up by battery power so it will not reset to zero anytime power to the system is shut off disconnected or otherwise interrupted for example a power outage For more information about patron counting see Patron counting on page 11 Copyright 2009 3M All rights reserved 7 System specifications Detection zone The primary zone of detection between detection lattices extends from 6 in 15 cm above the surface of the floor to 72 in 1 82 m above the floor The electronic coverage in this zone is not 100 however the rate of detection is effective to deter the loss of protected materials It is also important to watch for suspicious actions such as holding materials above or outside of the detection lattices when passing through the system Power requirements
6. keep the clear lattice panels dust free between application of these cleaners Do not use window cleaning sprays kitchen scouring compounds or solvents such as ammonia alcohol turpentine paint thinner or lacquer thinner Photocell lens and reflector At least once a month wipe the photocell lens and reflector with a soft cloth dampened with water or diluted mild soap or detergent solution as described above Copyright 2009 3M All rights reserved 9 System operation Turning your system on and off There are two possible methods of powering the system Figure 3 Detection lattice with AC power cord The system may be hard wired into the power distribution panel of the facility s electrical system in which case the m system is switched on or off at a power disconnect switch or at the circuit breaker for the circuit that supplies power to it The system may be equipped with an AC power cord or two AC power cords one at each end of the detection system in which case the system is on while power cord s are connected to live power outlet s and off when power is disconnected In the second case the system can of course also be switched on or off at the circuit breaker for AC power outlet s to which the system is connected Note If the detection system is connected to power at both ends you must connect or disconnect power at both ends of the system Power outlet AC power cord DT 9900 Overview A
7. support staff we are committed to providing you with the support you require to help ensure your satisfaction The system has been designed to detect the unauthorized removal of materials concealed within book bags briefcases or under clothing While a 100 electronic net does not exist the system provides effective protection and significant reduction in the loss of library materials With a little attention and care your system should provide you with many years of service and help to protect your library against thousands of dollars in losses Call our toll free 800 number any time of the day or night for service to order supplies or to contact your sales representative at 1 800 328 0067 Figure 1 3M Detection System Model 9900 Series Panel supports with alarm indicator lights Nr Lattice base with photocell lens patron counter reflector and audible alarm inside lattice base DT 9900 Overview 2 4 Copyright O 2009 3M All rights reserved Introduction Detection system overview The 3M Detection System Model 9900 Series works by detecting RFID tags in books or other media items and reading their secured or unsecured status The system detects secured ISO 15693 RFID tags such as 3M Basic and Premium RFID tags The system is typically placed at the exit point of a library such that patrons must walk through it when exiting the building or facility and it provides an audio and visual alarm if ma
8. 3M Detection System Model 9900 Series Owner s Manual Copyright 2009 3M All rights reserved 3M Detection System Model 9900 Series Owner s Manual 78 8129 3930 0 Rev A 3M Tattle Tape and SelfCheck are trademarks of 3M TAGSYS is a registered trademark of TAGSYS S A S All other trademarks are property of their respective owners Contents Safety informatlon osseseskmoerssenksemksedena asend cuss E saceveecesneediedewaines 1 Le ee TE ERE EE EE Tarren Terres 1 Explanation of signal word CONSEQUENCES cccusiarscasscaarsacsydearsadsnddecsatsiadseseesy deus aacnssauateuayecuaeann tbe aw ads 1 Explanation of product safety label symbols Luunuvvvasmmramiusransnieramsmsrasmer mmimrremeneneivvrni 1 Safety messages contained in this manual ae 1 Label I06AtIDNS wis csiticscccsaairestesaarnteneneneeaenancvezarsnes ae de ee se et ke 2 Regulatory Compliance smadret EEE E 3 EMG compliance USA and Canada sine rake pek ne A AR te auras hal 3 FCC Radio Frequency Rules and Regulations is 3 FCC intentional radiator Certification wiic ccicvedescnevevdecenesevevscnesyveecenowe weecunasyveeciavivuvestev iv EEEE bau se 3 Industry Canada radio frequency rules and regulations 3 EMC compliance Europe saved Ne 3 Introduction siceiccisdcteccavissccccaesiccdcnavevece cade nn ENERE EErEE EEEE EEE ARRE seas 4 A global leader in library System products 2 0c2cccecssseresicecseresaeeszeccsieesenusaeease
9. 3M literature Check operator training procedures Frequent daily unwanted alarms Failure to unsecure tags properly Follow correct checkout procedures outlined in 3M literature Check operator training procedures System failure Place service call to 3M Reduced coverage no alarm Metallic objects too close to the Remove the object and maintain a system distance of 31 5 in 80 cm from the detection system lattices Books not properly secured Retest with a properly secured book System failure Place a service call to 3M Patron counter did not increment Incomplete walk through test Retest by walking through the corridor The light beam between the photocell and the reflector in the corridor must be interrupted to increment the patron counter Patron counting is configured for Retest by walking through the counting in the other direction corridor in the opposite direction for example exiting instead of entering System failure Place a service call to 3M Patron count too high or too low Patron counting is configured See Patron counting on page 11 differently than expected Retest to verify patron counting is configured correctly for your library and the system orientation In a multiple corridor installation Power to only part of the detection For detection systems with more some lattices seem to be working than four corridors both ends while other lattices do not of detection system must be conn
10. C cord Verifying system operation Your system should be inspected daily for proper operation To verify the system walk through the system corridor with a secured library item This should result in an audible alarm and flashing alarm lights in the detection lattices There is no need for repetitive walk through testing During normal operation the current patron count is displayed Walking through each corridor should increment the patron counter as expected depending on how patron counting is configured by the technician for the system e If patron counting is configured to count patrons as they enter the patron count should increment the patron count by one as you enter and not increment as you exit through the corridor If patron counting is configured to count patrons as they exit the patron count should not increment as you enter but it should increment by one as you exit through the corridor e If patron counting is configured to count patrons as they enter and exit the patron count should increment by one as you enter through the corridor and then increment by one again as you exit through the corridor All lattices in the system should be configured to count patrons in the same way If the detection system is to be used with the optional 3M Stats amp Status Software for 3M Detection System Model 8900 9900 Series the patron counting method should be both 10 Copyright 2009 3M All rights reserved System operatio
11. EAR This equipment contains an intentional radiator approved by the FCC under the FCC ID number shown above This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Industry Canada radio frequency rules and regulations This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigences do Reglement sur le materiel brouilleur du Canada CANADA 7562A LSP3CLEAR Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device EMC compliance Europe This equipment meets the requirements of the RTTE and EMC directives Copyright 2009 3M All rights reserved 3 Introduction global leader in library system products 3M pioneered the concept of electronic protection of library materials more than 35 years ago We are still leading the way Today thousands of libraries around the world use 3M detection systems to protect their valuable collections What this means to you From our field service organization to our technical service group and customer
12. Systems go to http www 3M com us library 16 Copyright 2009 3M All rights reserved 3M Library Systems 3M Center Building 225 4N 14 St Paul MN 55144 1000 www 3M com library
13. TY CONTRACT NEGLIGENCE OR STRICT LIABILITY Guarantee and Warranty Claims For guarantee and warranty claims and for service contact our service representatives at 1 800 328 0067 Track and Trace Solutions Ver121205 3M Center Building 225 4N 14 St Paul MN 55144 1000 14 Copyright 2009 3M All rights reserved Detection system alarm log Alarm Alarm Value of Patron reason recovered Date Time count Reported by 1 5 materials Description of recovered materials Alarm reason 1 Test 2 Upon entering 3 Failure to un secure 4 Undetermined 5 Real alarm Copyright 2009 3M All rights reserved 15 3M Service Information to gather Before you call for service please have following information available The name address and telephone number of your facility A description of the problem or the issue you want addressed The model number and serial number of the equipment located on the serial label if the call is in regard to a system problem Model Number Serial Number 3M Service phone numbers For questions regarding your system call one of the following numbers In the United States In Canada In other countries 1 800 328 0067 English 1 800 268 6235 Call your local 3M office Frangais 1 800 567 3193 3M Library Systems Web Site The 3M Library Systems Web site can be located at http www 3M conv library For additional information in the United States about 3M Library
14. ay be adjusted manually Note To adjust the speaker volume you will need a small 4 mm 0 16 in maximum diameter flat blade screwdriver To adjust speaker volume 1 Locate the speaker volume adjustment knob inside the opening for the speaker in the lattice base cover next to the speaker 2 Use the small 4 mm 0 16 in maximum diameter flat Figure 4 Speaker volume adjustment blade screwdriver in the adjustment knob slot to turn the speaker volume up or down to the desired level Tip Use a secured book to trigger the alarm so you can hear it as you adjust the volume 4 Photocells Speaker SA Volume Note Adjusting the volume may also affect the frequency pitch of the alarm sound DT_9900_ Volume_control 3 Confirm that the alarm can be heard and is set to a volume level that is effective and appropriate for the library 4 Repeat for each lattice Copyright 2009 3M All rights reserved 11 System operation Resetting the patron counter Note This procedure explains how to reset the patron count that is displayed externally at each lattice on the LED screen next to the photocell lens This is different from the patron count that each lattice maintains internally and appears in the 3M Stats amp Status Software for 3M Detection System Model 8900 9900 Series For information about the internal patron count refer to the 3M Stats amp Status Software for 3M Detection System Model
15. ctice securing and unsecuring materials Review of your library s security policies Before practicing how to respond to alarms staff should be familiar with the library s security policies as they relate to theft of materials It is important that staff become familiar with state and local laws governing patron s rights and responsibilities and the response should be consistent for all patrons caught in an alarm To help staff stay informed of security measures your policy should be in writing and kept with your training kit along with any other procedures you follow Note It is particularly important for staff members to know what procedures the library follows when theft is suspected or when it is necessary to contact a local law enforcement agency A critical phase of staff training concerns the proper steps to take when the security system alarm sounds The value of tact and courtesy when handling this delicate situation cannot be overemphasized Your staff members should receive as much preparation as possible to make them feel comfortable With the proper training your staff will be more likely to effectively deal with patrons who activate the alarm Responding to alarms can be a sensitive situation but can also be handled confidently and effectively as long as your library has established procedures and your staff members are fully trained in following them What to do when the alarm sounds Generally remain calm and co
16. cuieveaecuieeaesecaievatecaievease 4 BEE STE EEE SE ENE RE EEE ET 5 Training YOUR STAN ude skokk GS ca ec 6 PIANOS OM P Lava 6 Review of your library s security policies wii cccceescsaccceesesanretenenacveerarsan veteran krenkede kikk 6 What to do when the alarm SOUNdS Et nas dat eni a a AAA iRNR 6 Possible alarmrvSCenarlos reciia A ean arien eta 7 UVAWAned Al mSu sans ansiacaasaneeteandndacnadnanene examiners dneepenaaaenecnaaaaientsangedeidaaagenenamuanacioany 7 PE OGG 222 gidde paean pek A E EEEE E EEE E ET 7 System Specifications 24526c2rr scsarr srcaretencantereeneanesr ane dar rensednre NTAN EA E Seda EATE 8 Detection ZONG aserreak E E E N T TEE EEE TE vaksin 8 POWER requremens sarcosine E A 8 Environmental Sp CMCAtIGNS 3e 4m anna distante tasses matins Oea 8 Cleaning instructions ii cccsicciccccececcctccecenschetesssectecasndectccuans A AA EEEREN eens dete SAREE UAA 9 Cleaning detection lattices uuuvrvnvmmninmvemmrvnmnvmsikmeraiskvieekrAraddktddideiivsdhevnvetdt 9 Photocelliensand ieeciorsnass eine ren intrants 9 SALE LR OP 215 LUC PR SR Re 10 Turning your system on and OM ir ten it en ed ei en 10 Verifying System operatlbn aununvasnusredniurednmraninvkenirs sisievsinvvsiakrakukedrsktnkedreeddekvdrd 10 FANG NN 11 Adjusting speaker VOUM E se degn aaney cogs asken dg way ceded ean ennemies se 11 RESCUING th paron Goune vrede 12 Troubleshooting wiciiicccccccccceccestccessesctacestecadecesnesaacestneceacedececuacesncc
17. dsdeerscadsccetncdanecsencadsecssncateecssedenseets 13 E E A A E E E E T 14 Detection system alarm log sseavseesneaanvrnsnanan vennen ek coscesvectieces vececcasvedseccasverscccevedeeastecediee RE 15 JET a a ER 16 Information to Gael 22208 aidera a era aan en tr ire ne nette ad gade made 16 SM Semice phone NUMBER savn 16 3M Library Systems Web SE aparte dead 16 Copyright O 2009 3M All rights reserved i Contents Copyright O 2009 3M All rights reserved Safety information Intended use The 3MTM Detection System Model 9900 Series is intended for use in detecting books and other media items marked using RFID tags that have not been checked out by library patrons The system is typically placed at the exit point of a library such that patrons must walk through it when exiting the building or facility and provides an audio and visual alarm if unchecked materials are detected The system must be installed as specified in the 3M Detection System Model 9900 Series Architect s Contractor s Information Package document number 78 8129 3931 8 and is intended for use in an indoor library environment It has not been evaluated for other uses or locations Explanation of signal word consequences Indicates a potentially hazardous situation which if not avoided could result in death WARNING or serious injury and or property damage re ee per Ka if not avoided may result in minor Explanation of product safety label symbols
18. ected to power Patron counting direction or whether patrons are counted entering and exiting must be configured by a 3M trained technician Copyright 2009 3M All rights reserved 13 Warranty Effective 12 12 05 One Year Library Systems Product Performance Guarantee Subject to the Limitation of Liability below 3M guarantees your satisfaction with the performance of any 3M Library System Product for 12 months from the date of installation provided that a you are the original purchaser b you have executed a one 1 year 3M Service Agreement for maintenance of the Library System product and c the product has not been subjected to abuse misuse accident or neglect Performance means the product meets 3M published product specifications If you are not completely satisfied with the performance of your Library System Product you may return the Library System product for a prompt refund 3M will pay all reasonable de installation and shipping charges to return the product to 3M Note that all claims under this guarantee must be submitted to 3M within 12 months from the date of installation of the 3M Library Systems Product Failure to submit a claim within this time frame will invalidate this guarantee IMPORTANT Consumables and non 3M branded products are excluded from this Guarantee Warranty and Limited Remedy for Non Software Library Systems Products Not Covered by Performance Guarantee Unless stated otherwise in 3M product literat
19. hey don t accuse the patron of theft Be sure to smile and ask the questions in a friendly nonthreatening manner Process and unsecure all items again If you discover an item that hasn t been properly checked out never accuse the patron of stealing Simply act as if the error was an oversight it more than likely was and you can resolve the situation easily in this manner If the patron is uncooperative or causes the alarm to sound again follow the policy that your library has established for possible theft of materials Unwanted alarms Your detection system is virtually free of false alarms Occasionally your system may alarm and your staff may find that the patron does not have unauthorized library materials Unwanted alarms may be caused by tags on items carried into the library such as books from another library Unwanted alarms are generally infrequent and will vary depending on the patrons and the proximity of your library to facilities that are releasing items containing tags Because it is not possible to distinguish between unwanted alarms and alarms with potential item loss all responses to alarms must be consistent and follow your management policies If patrons see no response to alarms the system becomes less effective When you decide that a tag on an item from outside your library caused an alarm follow these steps 1 Explain the problem to the patron 2 Verify that all of the patron s library materials are properly
20. n Patron counting A patron counter is mounted on each lattice Each patron counter will increment only for the corridor it is facing Since there is always one more lattice than there are corridors the patron counter facing out away from the system will under normal circumstances always have a zero patron count Patron counting is set by the technician at installation to either Count patrons as they enter through a corridor e Count patrons as they exit through a corridor e Count patrons as they enter and count patrons as they exit through a corridor Each patron counter counts independently There is not a display for a total running count of all corridors for the system for 2 3 or 4 corridor systems For a total patron count for multiple corridor systems you will need to record and add together the patron counts on the individual patron counters If the system is configured to count patrons as they enter and as they exit you will need to divide this total in half as the system is in effect counting each patron twice once as they enter and then once as they exit Each patron counter is backed up by battery power so it will not reset to zero anytime power to the system is shut off disconnected or otherwise interrupted for example a power outage Adjusting speaker volume Each lattice has a speaker inside its base that will make the alarm sound if an alarm condition occurs If the alarm is too loud or too soft the volume m
21. put max 2500 mA max Total This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation DT 9900 Label locations 2 Copyright 2009 3M All rights reserved Regulatory compliance EMC compliance USA and Canada FCC Radio Frequency Rules and Regulations This equipment has been tested and found to comply with the limits for a Class A device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can emit radiated radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense NO MODIFICATIONS Modifications to this device shall not be made without the written consent of 3M Company Unauthorized modifications may void the authority granted under Federal Communications Commission Rules permitting the operation of this device FCC intentional radiator certification FCC ID QHKLSP3CL
22. terials that have not been unsecured are detected The 3M Detection System Model 9900 Series is compatible with optional 3M Stats amp Status Software for 3M Detection System Model 8900 9900 Series from which system alarm and patron counting information can be viewed and reports can be generated if desired Copyright O 2009 3M All rights reserved 5 Training your staff A key element of any media loss prevention effort is a successful staff training program Your system will be much more effective with the active cooperation and participation of your entire library staff We recommend that you periodically conduct formal training sessions including the following elements to help ensure its success e Reviewing the owner s manual e Practice tagging materials with 3M RFID Tags Reviewing your library s security policies Reviewing how to respond when the alarm sounds e Using the system alarm log e Addressing patron concerns Hands on practice After reviewing this manual your staff will benefit from actual hands on experience with the detection system products they are expected to use We suggest you start by demonstrating the proper techniques for each tagging procedure You may wish to conduct the actual practice as follows 1 Make sure that all the other 3M Library Systems products are installed and functional 2 Let each staff member practice installing the tags on library items 3 Let each staff member pra
23. ure or packaging 3M warrants that each 3M Library Systems Product meets the applicable specifications for a period of ninety 90 days from the date of shipment or in the case of hardware installed by 3M from the date of installation Any warranties related to 3M software are contained in separate 3M software licenses Consumables and non 3M branded products are excluded from this Warranty and Limited Remedy 3M MAKES NO OTHER GUARANTEES WARRANTIES OR CONDITIONS EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING CUSTOM OR USAGE OF TRADE You are responsible for determining whether the 3M product is fit for a particular purpose and suitable for your application If the 3M product is defective within the warranty period and provided that a the product has not been subjected to abuse misuse accident or neglect and b you have notified 3M within thirty 30 days after the defect was discovered your exclusive remedy and 3M s and seller s sole obligation will be at 3M s option to replace or repair the defective 3M product Limitation of Liability EXCEPT WHERE PROHIBITED BY LAW 3M AND SELLER WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM 3M LIBRARY SYSTEMs WHETHER DIRECT INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL REGARDLESS OF THE LEGAL THEORY ASSERTED INCLUDING WARRAN
24. urteous Don t panic and don t rush to assumptions about the person who triggered the alarm It s not possible to be immediately certain of the thoughts or motives of the person Never accuse anyone of theft by word by facial expression or by tone of voice In rare occasions the alarm may have triggered falsely In other cases an item may not have been 6 Copyright 2009 3M All rights reserved Training your staff unsecured properly or the person holding the item that caused the alarm may not even be aware it is in their possession Always respond in a positive nonthreatening manner Possible alarm scenarios In simple terms a patron might respond to a triggered alarm in either of three ways 1 The patron might stop in the corridor 2 The patron might be unaware they have caused the alarm disregard it and casually continue to exit 3 The patron might run for the exit In the third scenario the answer is obvious follow your library s policy for theft The solution for the first and second scenarios may not be so clear cut and you will want to exercise courtesy and tact because you will want the patron s cooperation and in most cases the patron will want to cooperate After asking the patron to return to the counter you might typically ask Excuse me did I forget to check out one of your items or Did you perhaps pick up one of the library s books with your own things These are courteous questions and t
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