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3Com 4000 Network Card User Manual

1. CONFIGURATION WORKSHEETS This Appendix provides sample configuration worksheets as a convenience in assisting you to successfully configure the TABM workstation the AccessBuilder 4000 servers and the remote user s AccessBuilder Remote Access Client software This information can then be transferred to the screens that appear during the configuration procedure and may be photocopied and filled in for each workstation server or remote user Instructions TABM Workstation Worksheets Photocopy a page for each PC workstation on which you plan to install TABM Once the information has been defined it can be used as a ready reference when you perform the actual TABM installation AccessBuilder Server Worksheets Photocopy a page for each server you plan to configure or maintain using TABM Once completed the form can be used as a ready reference when you perform the actual configuration using TABM You may wish to retain the form in a secure place of course as a record of specific AccessBuilder configuration details AccessBuilder Client Worksheets Once each applicable page or screen has been completed for a specific user it may be mailed faxed or otherwise communicated to the remote access user for use during the AccessBuilder Client configuration procedure PC based users only You may also wish to keep a copy of the completed form as a record of that user s configuration Refer to the AccessBuilder Remote
2. AccessBuilder Server General Information Server MAC Address Server Physical Location Server Name Super User Password Network Security System Type Sign on Greeting Message Login Options Normal Asynchronous Port Setup 3 Modem Disable Login Speed Compression No Password Data Type WO CO NI DD OY m WwW N e m m m mmn N m mm Un 16 Console 9600 No N A AccessBuilder Server D 5 ISDN Information Interface U S T Switch Type 5 55 1 DMS100 INS64 NET3 Point to Point If yes no SPIDs or RNs required in North America Yes No SPID Numbers Directory Number Rotary Hunt Group Number if used Slot 1 Ports Port 1 Ch 1 Port 1 Ch 2 Port 2 Ch 1 Port 2 Ch 2 Port 3 Ch 1 Port 3 Ch 2 Port 4 Ch 1 Port 4 Ch 2 V 120 Directory Number SPID Router Auto Or Edw Slot 2 Ports Port 1 Ch 1 Port 1 Ch 2 Port 2 Ch 1 Port 2 Ch 2 Port 3 Ch 1 Port 3 Ch 2 Port 4 Ch 1 Port 4 Ch 2 V 120 Directory Number SPID Router Auto or faw D 6 APPENDIX D CONFIGURATION WORKSHEETS IP Network Information Server IP Address Server Net M ask Default Router IP Address Telnet Admin Port default 2 3000 Dial out Enabled Yes Remarks IPX Networ
3. From the Configuration menu choose Guided Configuration The Guided Configuration procedure displays each required dialog box in sequence Complete each dialog box choose the Help button in each dialog box for detailed instructions When you have finished filling out the last dialog box the AccessBuilder server is ready to use for individual to LAN operation Be sure your remote clients are configured to connect to the AccessBuilder Also note that the AccessBuilder must be reboot in order for the new values to take effect Remote Client Configuration AppleTalk Clients Once you have finished configuration of the AccessBuilder server you will want to ensure your remote clients have successfully installed their remote access client software Refer to the AccessBuilder server Release Notes for current information regarding the various client type supported The AccessBuilder supports AppleTalk clients using the Apple Remote Access ARA software Refer to the Apple documentation provided with the ARA software for installation details Remote Client Configuration 3 17 PPP SLIP Clients AccessBuilder supports UNIX or PC based PPP or SLIP clients Refer to the documentation provided with these packages and the AccessBuilder Server Release Notes for specific types and versions supported PC Clients AccessBuilder Remote Client software is provided for use by PC based clients requiring remote LAN access Refer to
4. 9600 baud autoanswer m disable results code ignore no flow control PC Terminal Emulator Setup At your PC it is first necessary to setup the telephone number of the remote AccessBuilder site the modem AT command string that initializes your modem and the communications parameters of your Windows terminal emulator accessory Once established this information can be saved in a specified file for convenience This procedure can be done either directly from Windows or from the Transcend AccessBuilder M anager application which automatically loads the Windows Terminal accessory Whichever way you go perform the initial setup From Windows double click on the Accessories icon then double click on the Terminal icon From TABM choose the Remote Download Image selection in the System Dialog M enu Go to the Settings pull down menu and select Communications Set the Baud Rate to 9600 the Flow Control to Hardware and the COM port to the port to which your PC modem is connected B 8 APPENDIX B REMOTE SOFTWARE UP DOWNLOADING PROCEDURES 3 4 Console Port Procedures v Next go to the Modem selection and enter the AT string required to initialize the modem you have connected to your COM port Select the Telephone Number selection and enter the phone number of the modem connected to the remote AccessBuilder At this point this information should be saved in a filename related to the target remote
5. AccessBuilder 4000 3 Installation Guide http w w w 3com com Part No 09 0753 001 Published April 1997 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 Copyright 3Com Corporation 1997 All rights reserved No part of this documentation may be reproduced in any form or by any means or used to make any derivative work such as translation transformation or adaptation without permission from 3Com Corporation 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change 3Com Corporation provides this documentation without warranty of any kind either implied or expressed including but not limited to the implied warranties of merchantability and fitness for a particular purpose 3Com may make improvements or changes in the product s and or the program s described in this documentation at any time UNITED STATES GOVERNMENT LEGENDS If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following restricted rights For units of the Department of Defense Restricted Rights Legend Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii for Restricted Rights in Technical Data and Computer Softwar
6. Inspect the card for shipping damage If you find any damage contact the shipping company to file a report If the I O card must be returned to the factory ship it in the original shipping carton and antistatic bag If the original carton was damaged in shipment repack the card in a carton that provides equivalent protection If you have not already done so write down the serial number shown on the component side of the card You will need this information if you have to contact your supplier for a replacement 4 Select a slot for the I O card either slot 1 or 2 Remove the face plate from the slot you have selected To remove the plate loosen the captive screws and slide the face plate away from the slot as shown in Figure C 4 Installation Procedure C 5 Figure 4 Removing a Face Plate Only remove the face plate from the slot you are planning to use All unused I O slots must have the face plate installed to maintain proper cooling of the unit and regulatory compliance Failure to cover open slots can result in overheating and void the warranty 6 Insert the I O card into the uncovered I O slot as follows a With the connector end toward the backplane and the card panel facing you grasp the left and right sides of the back panel and fit the card into the card guides in the I O slot opening The card fits in only one way the labels on the back panel should be right side up b Slide the card into the
7. unopened at the sender s expense To obtain an RMA number call or fax Country Telephone Number Fax Number U S A and Canada 1 800 876 3266 option 2 408 764 7120 Latin America 1 408 326 7801 408 764 7120 Europe South Africa and 44 1442 438125 44 1442 435822 Middle East Outside Europe U S A 1 408 326 7804 1 408 764 7120 and Canada 02 06 97 6 APPENDIX E TECHNICAL SUPPORT 3Com Corporation LIMITED WARRANTY HARDWARE 3Com warrants its hardware products to be free from defects in workmanship and materials under normal use and service for the following lengths of time from the date of purchase from 3Com or its Authorized Reseller Network adapters Lifetime Other hardware products unless otherwise specified above 1 year Spare parts and spares kits 90 days If a product does not operate as warranted above during the applicable warranty period 3Com shall at its option and expense repair the defective product or part deliver to Customer an equivalent product or part to replace the defective item or refund to Customer the purchase price paid for the defective product All products that are replaced will become the property of 3Com Replacement products may be new or reconditioned Any replaced or repaired product or part has a ninety 90 day warranty or the remainder of the initial warranty period whichever is longer 3Com shall not be responsible for any software firmware information or memory data of
8. 4 General Information D 4 Asynchronous Port Setup D 4 ISDN Information D 5 IP Network Information D 6 IPX Network Information 0 6 AppleTalk Network Information D 6 User Table 0 7 Remote Client D 8 TECHNICAL SUPPORT Online Technical Services 1 World Wide Web Site E 1 3Com Bulletin Board Service E 1 Access by Analog Modem 1 Access by Digital Modem E 2 3ComFactsSM Automated Fax Service 2 3ComForum on CompuServe Online Service 3 Support from Your Network Supplier 3 Support from 3Com E 4 Returning Products for Repair 5 3CoM CORPORATION LIMITED WARRANTY INTRODUCTION This chapter provides brief introduction to the AccessBuilder 4000 system Unpacking instructions are also provided General The AccessBuilder 4000 series family are RISC based multiprotocol multiport networking devices offering a simple and cost effective solution for remote users to access the corporate network for data transmission or retrieval using the Public Switched Telephone Network PSTN or the Integrated Services Digital Network ISDN The system is designed for individual to LAN operation which supports situations where M acintosh PC and workstation users need to access their corporate network from home or another remote location The AccessBuilder 4000 can also be used to connect two distant remote LANs over the PSTN ISDN or leased line facilities CHAPTER 1 INTRODUCTION Configuration The A
9. Customer contained in stored on or integrated with any products returned to 3Com for repair whether under warranty or not SOFTWARE 3Com warrants that the software programs licensed from it will perform in substantial conformance to the program specifications therefor for a period of ninety 90 days from the date of purchase from 3Com or its Authorized Reseller 3Com warrants the media containing software against failure during the warranty period No updates are provided 3Com s sole obligation with respect to this express warranty shall be at 3Com s discretion to refund the purchase price paid by Customer for any defective software products or to replace any defective media with software which substantially conforms to 3Com s applicable published specifications Customer assumes responsibility for the selection of the appropriate applications program and associated reference materials 3Com makes no warranty or representation that its software products will work in combination with any hardware or applications software products provided by third parties that the operation of the software products will be uninterrupted or error free or that all defects in the software products will be corrected For any third party products listed in the 3Com software product documentation or specifications as being compatible 3Com will make reasonable efforts to provide compatibility except where the noncompatibility is caused by a bug or defect in the
10. Menu Bar 152 67 65 222 System Configuration Control Monitor Help Jes ee i Tool Bar LAN INTERFACES Front Panel of ey Send e A O Receive Double click this O Collision area to view the LAN statistics dialog box SC Jes Jes Jes Jen Rear Panel of e 8 9 9 AccessBuilder Double click this area to view the Asynchronous Port dialog box for the desired port Figure 3 9 External View Ethernet LAN Adapter shown Tool Bar Icons The icons in the tool bar shown above are convenient shortcuts to selecting commands from the Menu bar They are defined in Figure 3 10 Copy Server Verif Download System Protocols Modam Async Remote SNMP Configuration Config Upload Scripts Ports Users Figure 3 10 Tool Bar Icon Definitions Copy Server Configuration Copies the current server configuration to a specified AccessBuilder Verify Configuration Displays current status of critical AccessBuilder configuration information 3 12 CHAPTER 3 CONFIGURATION UsING TRANSCEND ACCESSBUILDER M ANAGER TABM Conventions Dow nload Upload File IP only Allows 1 AccessBuilder configuration parameters to be uploaded to a specified TFTP server 2 configuration parameters to be downloaded from a specified TFTP server to a specified AccessBuilder 3 AccessBuilder server image to be downloaded form a TFTP server to a specified AccessBuilder System Configuration Para
11. PROCEDURES This appendix describes the procedures involved in performing remote AccessBuilder software image downloading and configuration file uploads and downloads These functions can be accomplished using one of three methods TABM over an IP network preferred Telnet over an IP network Using the Windows file transfer protocol to up download into the remote AccessBuilder 2000 s console port This procedure may be performed through TABM s Remote Download dialog box or directly from Windows This section describes each of these procedures The AccessBuilder TABM Version 3 0 is furnished on two diskettes The second diskette contains the following contents The files in the TFTP directory are required to download the new image software onto the AccessBuilder server using TFTP The file in the Console directory is used to download the latest release of software using the AccessBuilder console port Also included is an SNMP directory that has the AccessBuilder M IB extensions and traps B 2 APPENDIX B REMOTE SOFTWARE UP DOWNLOADING PROCEDURES TABM TABM Procedures v This method preferred uses TABM to perform the desired upload download function over an IP network requires a TFTP server to be available normally specified as part of the TABM installation procedure You must have TABM installed on your workstation and can see the target AccessBuilder on the All Servers View list You will also n
12. Server Administrator s Guide 09 0750 000 optional provides detailed information about all AccessBuilder command line menus individual commands parameters and examples of specific configurations CONTENTS ABOUT THIS GUIDE Introduction iii How to Use This Guide iii Conventions iv Related Documentation iv INTRODUCTION General 1 1 Configuration 1 2 System Description 1 3 Hardware Description 1 4 Front Panel 1 4 Rear Panel 1 4 GETTING STARTED AccessBuilder Configuration Windows or Command Line UI 2 1 Preparation 2 2 Modems ISDN TAs 2 3 User List 2 4 Network Basics 2 4 AccessBuilder Management 2 5 Unpacking the System 2 5 Hardware Installation 2 7 Stand Alone 2 7 Rack Mounting 2 7 LAN Connection Mandatory 2 8 Ethernet 2 8 Token Ring 2 9 PowerUp 2 9 Console M odem Configuration Optional 2 10 For Terminal Connection 2 10 For Modem Connection 2 11 Telnet Users 2 11 SNMP Management 2 11 CONFIGURATION UsiNG TRANSCEND ACCESSBUILDER MANAGER TABM General 3 1 System Requirements 3 2 Hardware 3 2 Software 3 2 TABM Software Installation 3 3 About the TABM Application 3 9 Autodiscovery 3 9 IP Networks 3 9 IPX Networks 3 9 Main Window All Servers List View 3 9 AccessBuilder Server External View 3 10 Tool Bar Icons 3 11 Conventions 3 12 Port Color Conventions 3 12 9 Symbol 3 13 Starting the TABM Application 3 13 Starting Up a New AccessBuilder Server 3 14 IP Networks 3 14 IPX Networks 3 1
13. Singapore up to 14400 bps 65 534 5693 Taiwan up to 14400 bps 886 2 377 5840 U K up to 28800 bps 44 1442 438278 U S A up to 28800 bps 1 408 980 8204 Access by Digital Modem ISDN users can dial in to 3ComBBS using a digital modem for fast access up to 56 Kbps To access 3ComBBS using ISDN use the following number 408 654 2703 3Com Corporation s interactive fax service 3ComFacts provides data sheets technical articles diagrams and troubleshooting instructions on 3Com products 24 hours a day 7 days a week Call 3ComFacts using your Touch Tone telephone using one of these international access numbers Country Telephone Number Hong Kong 852 2537 5610 U K 44 1442 278279 U S A 1 408 727 7021 Local access numbers are available within the following countries 3ComForum on CompuServe Online Service Support from Your Netw ork Supplier Support from Your Network Supplier 3 Telephone Telephone Country Number Country Number Australia 1800123853 Netherlands 060228049 Belgium 0800 71279 Norway 800 11062 Denmark 800 17319 Portugal 0505 442 607 Finland 98 001 4444 Russia Moscow only 956 0815 France 05 90 81 58 Spain 900 964 445 Germany 0130 81 80 63 Sweden 020 792954 Italy 1678 99085 U K 0800 626403 3ComForum is a CompuServe based service containing patches software drivers and technical articles about all 3Com products as well as a messaging section for peer support To use 3ComForum you need a Co
14. by the TFTP server s IP address For example gt load absrvr 192 142 72 80 Where 192 142 72 80 is the IP address of the TFTP server The AccessBuilder server then resets and resumes normal operation The download upload procedure is now complete In the event a TFTP image download fails perform steps 4 through 8 of the Console Port Download procedure page B 9 Console Port Download upload operations may also be performed through the AccessBuilder s console port Two methods may be used m On site a local PC running a terminal emulator is attached to the console port a Remotely the same as above but with modems in between This technique is based on using a PC with a terminal emulator using the Windows file transfer protocol to either directly connect to the local AccessBuilder s console port or initiate a call into the remote AccessBuilder 4000 s console port Once connected to the AccessBuilder s command line interface an appropriate transfer command may be issued to perform the desired upload download function B 6 APPENDIX B REMOTE SOFTWARE UP DOWNLOADING PROCEDURES Initial Setup 1 Use null modem cable here Telephone Network AccessBuilder 4000 Series Use straigth thru PC cable here CT MOS Figure B 3 Remote Download Upload Using The AccessBuilder Console Port At the AccessBuilder 4000 remote site you
15. must have a modem connected to the AccessBuilder 4000 s console port Use a male DB 25 to male DB 25 null modem cable to connect the modem to the AccessBuilder 4000 s console port If a dedicated phone line is not used make arrangements to have an available line connected to the modem Be sure to obtain the phone number of the line used Local PC On your local PC you will need a terminal emulation program capable of supporting the Windows X M odem file transfer protocol The terminal emulator accessory supplied with Windows provides this functionality This function is also provided through TABM If you plan to download a new AccessBuilder 4000 server software image be sure the new server software image has been loaded onto the local PC from the 3Com provided AccessBuilder 4000 Software distribution diskette General Connect a PC directly to the console port using a straight through cable or Connect a modem to the console port using a null modem cable Then have a PC connected to a modem dial in to the console port Console Port B 7 For the PC terminal emulator the setup for either direct or modem connection is the same wm 0600 baud m 8 data bits 1 stop bit no parity m hardware flow control m X Modem binary file transfer For the modem connected to the PC use the following configuration wm 9600 baud m hardware flow control For the modem to the AccessBuilder console port use the following configuration
16. on the OK bar The following table lists the AccessBuilder file names associated with each function Table B 1 AccessBuilder Download Upload Filenames AccessBuilder Software Configuration Configuration Model Image Download Upload 2000 ntksrvr ntkdncfg cfg ntkupcfg cfg 4000 absrvr abdncfg cfg abupcfg cfg In the event of a failed file transfer a failed transfer message prompt will be issued by the AccessBuilder The AccessBuilder server then resets and resumes normal operation The download upload procedure is now complete The image download procedure is handled by the AccessBuilder s internal executive monitor firmware called nindy Normally when an image download is completed the new image is copied into Flash memory and the AccessBuilder automatically resets In the event an image download fails the AccessBuilder should reset with the old image There is a possibility however that during the download attempt a failure could occur which would erase the old image Should this occur the AccessBuilder remains in the nindy mode and cannot automatically reset To recover perform the procedures on page B 9 4 APPENDIX B SOFTWARE UP DOWNLOADING PROCEDURES Telnet 14 Telnet Procedures v This method allows you to telnet into the target AccessBuilder s command line user interface as a superuser and issue the load command to perform the desired transfer function Although you telnet int
17. parameter or group requires the AccessBuilder be reboot in order for the new values to take effect Starting the TABM Application 14 The first time you start the TABM application follow these steps If the host table of your TCP IP stack contains the IP address of the system running the TABM software TABM program will use that IP address If the IP address is not available the TABM program will ask you to supply the IP address of the management system the first time you run the TABM application see step 2 below and will save the IP address for use thereafter From the Transcend AccessBuilder M anager program group double click on the TABM icon c The Transcend AccessBuilder M anager Login box then appears asking for a password Enter the factory default password admin IP Only If the IP address of the system running the TABM tool is not available in the TCP IP host table a dialog box appears in which you are requested to enter the management system s IP address Type in the IP address in dot delimited form that is separating each group of numbers with period characters i e 129 147 72 20 Then choose the OK button 3 14 CHAPTER 3 CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER TABM 3 At this point you will want to change TABM 5 login password from the default to your own From the Administration menu choose Change Password Alt A C The Change Password dialog box appears In the Old Pass
18. that indicate potential problems detected by the software The system may continue to function but it is recommended that you take the action specified in the following section to correct the problem m Error level displays messages that indicate a configuration error condition The system may not function unless the error is corrected by reconfiguring and rebooting the system wm Panic level displays messages that indicate a severe problem has been detected The system is halted and enters monitor mode You must take the specified action and reboot the system to bring the system up again All messages are displayed with a time stamp and the text of the message A detailed list of these error messages along with a brief description and suggestions for any action you should take may be found in the optional AccessBuilder Administrators Guide M essages in each category are listed in alphabetical order 4 6 CHAPTER 4 TROUBLESHOOTING SPECIFICATIONS This appendix contains the hardware specifications for the AccessBuilder 4000 system Hardware NE Specifications Table A 1 Environmental Specifications Condition Minimum Maximum Storage 40 F 40 C 168 F 78 C Temperature Operating Temperature 32 F 0 C 122 F 50 C Altitude Sea Level 15 000 ft 4 570m Humidity 0 95 Heat Output N A 272 BTU hr Table A 2 Real Time Clock Battery Specifications Battery Specification Type Ni Cad rechargeabl
19. the AccessBuilder Remote Client Quick Installation Guide and the on line help for instructions As a convenience a remote client configuration worksheet is provided in Appendix D This worksheets can be customized and faxed to your clients to aid in configuring the AccessBuilder Remote Client software 3 18 CHAPTER 3 CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER TABM TROUBLESHOOTING This chapter provides troubleshooting information which can be used if the AccessBuilder or one of its components fails to operate correctly If after reviewing the information in this chapter you cannot correct the problem contact your AccessBuilder supplier for further assistance System Does Not If the system fails to operate after you power it on try the following Power On procedures one at a time until the problem is solved 1 Power off the system Unplug the power cable from the wall outlet and plug it in again then power on the system 2 Test for power at the wall outlet by plugging in another device Select another outlet on a different circuit if necessary TABM Not If the unit does not appear on the list of AccessBuilders found Communicating following the autodiscovery process check the front panel LEDs for with an activity The Ethernet or Token Ring cable connections should then be AccessBuilder checked for proper electrical connections 14 When operating dual protocols IP and IPX over the network segme
20. third party s product STANDARD WARRANTY SERVICE Standard warranty service for hardware products may be obtained by delivering the defective product accompanied by a copy of the dated proof of purchase to 3Com s Corporate Service Center or to an Authorized 3Com Service Center during the applicable warranty period Standard warranty service for software products may be obtained by telephoning 3Com s Corporate Service Center or an Authorized 3Com Service Center within the warranty period Products returned to 3Com s Corporate Service Center must be pre authorized by 3Com with a Return Material Authorization RM A number marked on the outside of the package and sent prepaid insured and packaged appropriately for safe shipment The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after receipt of the defective product by 3Com WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE CUSTOM ER S SOLE REM EDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEM ENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION TO THE FULL EXTENT ALLOWED BY LAW THE FOREGOING WARRANTIES AND REM EDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES TERMS OR CONDITIONS EXPRESS OR IM PLIED EITHER IN FACT OR BY OPERATION OF LAW STATUTORY OR OTHERWISE INCLUDING WARRANTIES TERM S OR CONDITIONS OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND SATISFACTORY
21. when wm local configuration using a dumb terminal or computer communications emulation program is desired or a remote software downloading is desired CHAPTER 1 INTRODUCTION Hardware Description Front Panel Rear Panel The following sections describe the system hardware components The AccessBuilder 4000 system consists of a chassis assembly which contains one of two available main processor boards power supply indicator lights and two slots for I O cards of your choice The main processor board is available with either an Ethernet or a Token Ring LAN interface Figure 1 2 shows the front and back of the system HE 5 c s EE Rear Panel Ethernet Figure 1 2 The AccessBuilder 4000 Front and Rear Panels The front panel of the AccessBuilder chassis has three LEDs which indicate Power Status and Activity as shown in Figure 1 2 Main Processor and 1 0 Card Slots AccessBuilder has three slots in the rear The top slot contains the main processor board Ethernet or Token Ring and the two smaller slots below are for the I O cards The position of the slots and their numbering scheme are also shown in Figure 1 2 The main processor board has Flash ROM for program storage DRAM for software operation NVRAM non volatile RAM for configuration storage and built in Eth
22. 1 0 cards Power Supply The power supply module consists of the power supply itself which adjusts autoranges the supply voltage to the AccessBuilder chassis automatically No operator intervention is required for switching between 90 and 240 VAC operation CHAPTER 1 INTRODUCTION Power Switch and Receptacle The AC power switch is marked according to international 1 0 convention when the 1 side is pressed the switch is on when the 0 side is pressed the switch is off The switch and power receptacle are accessible from the right rear of the chassis The international CEE 22 AC power receptacle is approved for 6 amp operation The chassis ground is on the middle prong of the connector All systems are shipped with power cords if your power cord does not match your local requirements contact your AccessBuilder supplier for assistance Flash Memory Flash memory on the processor board is used to permanently store the AccessBuilder operating software There are no installation disks involved unless upgrading to a newer version of the operating software Each system arrives from the factory with all of its server software already loaded into flash memory Console Port A built in RS 232 console port DCE is also provided on the chassis rear panel Should you wish to use the command line user interface for installing configuring and monitoring your server a terminal or workstation running a terminal emulation program can be connect
23. 340 exe Super TCP Frontier Technologies CASUPERTCP wping exe vtterm exe Chameleon NetM anage CANETM ANAG ping exe telnet exe 10 At this point you are prompted to replace the first diskette with the second distribution diskette 11 After the application files are copied to your hard disk the Installation Complete dialog box is displayed Figure 3 6 Installation Complete 17 Installation is complete For information on AccessBuilder server configuration using Transcend AccessBuilder Manager please refer to the on line help system available from the HELP menu within Transcend amp ccessBuilder Manager Do you want to View Help File now Figure 3 6 Installation Complete Dialog Box 12 To view the help file choose the Yes button To bypass the help file choose the No button The TABM setup utility creates a Transcend AccessBuilder M anager program group in the Program Manager window TABM TOOL icon not present if IPX 3 8 CHAPTER 3 CONFIGURATION USING TRANSCEND ACCESSBUILDER M ANAGER ta 4 ABM TABMTOOL Help Figure 3 7 AccessBuilder Manager Program Group not in IPX The AccessBuilder Manager program group contains three icons a TABM Starts the AccessBuilder M anager application a TABMTOOL IP Only Starts the AccessBuilder M anager Tool TABM TOOL application and identifies newly installed AccessBuilders so they can be given a network identity This applic
24. 4 Whats Next 3 15 Basic Configuration 3 15 Configuring an AccessBuilder Using Guided Configuration 3 16 Remote Client Configuration 3 16 AppleTalk Clients 3 16 PPP SLIP Clients 3 17 PC Clients 3 17 4 TROUBLESHOOTING System Does Not PowerOn 4 1 Not Communicating with an AccessBuilder 4 1 IP Networks 4 2 IPX Networks 4 2 Attached Terminal or Modem Does Not Operate 4 3 System Does Not Respond to Terminal Commands 4 3 LED Functions 4 4 Error Messages 4 4 A SPECIFICATIONS Hardware Specifications 1 NOS Support 2 Internet Protocol Support 3 B REMOTE SOFTWARE UP DOWNLOADING PROCEDURES Getting Started 1 TABM B2 TABM Procedures 2 What To Do If An Image Download Fails 3 Telnet 4 Telnet Procedures 4 Console Port B 5 Initial Setup 6 General 6 PC Terminal Emulator Setup 7 Console Port Procedures 8 AccessBuilder 4000 Software Image Download Procedure B 8 C INSTALLING I O CARDS Descriptions of I O Cards C 1 Asynchronous I O Cards 1 Synchronous I O Card 2 ISDN Cards 3 Installation Overview C 4 Installation Procedure 4 vii Attaching I O Cables 6 Asynchronous Cards 6 Synchronous Card C 7 ISDN C 8 CONFIGURATION WORKSHEETS Instructions D 1 TABM Workstation Worksheets D 1 AccessBuilder Server Worksheets D 1 AccessBuilder Client Worksheets D 1 TABM Workstation on IP Network D 2 TABM Workstation on IPX Network D 3 AccessBuilder Server D
25. AccessBuilder AccessBuilder 4000 Software Image Download Procedure This procedure is used to copy a new version of AccessBuilder system software image from the local PC into the flash memory of a remote AccessBuilder without affecting the existing configuration Note that the server is automatically reset upon successful completion of the image download CAUTION Whenever an image or configuration file download transfer occurs the remote AccessBuilder suspends any user session in progress and automatically resets upon completion thus disconnecting any active users For this reason maintenance downloads should be announced to the system users well in advance of the event and scheduled at a time that minimizes network disruption Downloading the software through the console port will take approximately 25 minutes to perform From the local PC running either the TABM application or the Windows terminal emulator dial into the modem connected to the AccessBuilder s console port Navigate through the login prompts by entering the SU SuperUser command and your password as described in the following example Login su Password type in your password here Within the UI type the following command to enter the nindy mode gt nindy system will enter the nindy mode Within nindy type the following commands nh start nindy header rs reset the system Console Port B 9 If you are doing this via a modem you have to redia
26. AccessBuilder You will want to consider how the AccessBuilder 4000 will be Management managed Figure 2 1 illustrates the methods of managing the AccessBuilder family Transcend AccessBuilder Console accessed Manager for Windows m via telnet SNMP w GUI Console accessed remotely via dial up connection 3 Console mea muscas via console port aa LET m Am 4000 or 2000 AccessBuilder 4000 2000 Central Site Remote Site AccessBuilder s AccessBuilder Figure 2 1 Managing the AccessBuilder Unpacking the To unpack the system System 1 Remove the unit from the original shipping carton 2 Inspect the chassis for shipping damage If you find any damage contact the shipping company to file a report If the chassis must be returned to the factory repack and ship it in the original shipping cartons CHAPTER 2 GETTING STARTED If the original carton was damaged in shipment repack the system in a carton that provides equivalent protection before returning it to 3Com Verify that you have received all items included with the unit Hardware AccessBuilder 4000 Chassis Rack Adapter Kit Power Cable BNC Connector Software 1 CD ROM Documentation Information Roadmap AccessBuilder 4000 Installation Guide Remote Client Installation Guide AccessBuilder Server Release Notes Remote Client Release Notes If you have not received all items on the packing list first check the Release Notes
27. Client on line help for details on specific fields within each screen D 2 APPENDIX D CONFIGURATION WORKSHEETS TABM Workstation on IP Network IP Server Address Name Server Location Workstation PC running TABM IP Address What is the TABM password default 2 admin What are the directory paths on this workstation for the following Where TABM resides TFTP Server see Note 1 Ping or equivalent see Note 2 Telnet or equivalent see Note 2 Note 1 If no directory is defined for a TFTP server press Return to proceed Note 2 Optional in your TCP IP stack not required for TABM operation AccessBuilders to be managed from this TABM PC must be on the same Ethernet segment as this workstation see TABM on line help for information on managing AccessBuilders on different subnets Server SU Passw ord WO o NS N e m e mm m mn N m Ww m m Un TABM Workstation on IPX Network D 3 TABM Workstation on IPX Network Workstation PC running TABM IPX Address What is the TABM password default 2 admin AccessBuilders to be managed from this TABM PC Server SU IPX Server Name Server Location Passw ord WO o NI A 5 w N e e mm m mmn N m Un D 4 APPENDIX D CONFIGURATION WORKSHEETS
28. GURATION USING TRANSCEND ACCESSBUILDER M ANAGER 14 If your server is installed on different computer be sure to the following files from the Transcend AccessBuilder M anager for Windows installation diskette to the hard disk directory that contains the server application files ABUPCFG HDO ABUPCFG HD1 ABUPCFG HD2 ABDNCFG HD0 ABDNCFG HD1 and ABDNCFG HD2 IP Only The AskPath dialog box appears Figure 3 5 and requests the path of the Ping and Telnet utilities included with your TCP IP stack Note that both program files must be in the same directory Enter the full path of the directory containing the Ping and Telnet utilities If the program names of the utilities differ from those shown in the Ping and Telnet utility file edit boxes make the necessary changes now Choose the OK button to proceed with installation AskPath Please enter directory of PING and TELNET PING utility file TELNET utility file Cancel Figure 3 5 AskPath Dialog Box Table 3 1 list this information for a few popular TCP IP packages For additional information refer to the documentation provided with your TCP IP package TABM Software Installation 3 7 Table 3 1 Common TCP IP Package Path Information Application Manufacturer Path Ping Telnet PCTCP FTP Software Inc CAPCTCP wping exe wtnvt exe LAN Workplace Novell Inc C NET BIN ping exe tnvt220 exe PATHWAY Wollongong CAPATHWAY winping exe pwvt
29. QUALITY 3COM NEITHER ASSUM ES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE OR USE OF ITS PRODUCTS 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER S OR ANY THIRD PERSON S MISUSE NEGLECT IM PROPER INSTALLATION OR TESTING UNAUTHORIZED ATTEM PTS TO REPAIR OR M ODIFY OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE OR BY ACCIDENT FIRE LIGHTNING OR OTHER HAZARD LIMITATION OF LIABILITY GOVERNING LAW TO THE FULL EXTENT ALLOWED BY LAW 3COM ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY WHETHER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAM AGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORM ATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION M AINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEM ENT OR REFUND OF THE PURCHASE PRICE PAID AT 3COM S OPTION THIS DISCLAIM ER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REM EDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE Some countries states or provinces do no
30. Technical Services World Wide Web Site 3Com Bulletin Board Service 3Com offers worldwide product support 24 hours a day 7 days a week through the following online systems a World Wide Web site m 3Com Bulletin Board Service 3ComBBS m 3ComFacts automated fax service m 3ComForum on CompuServe online service Access the latest networking information on 3Com Corporation s World Wide Web site by entering our URL into your Internet brow ser http www 3Com com This service features news and information about 3Com products customer service and support 3Com Corporation s latest news releases NetAge M agazine and more 3ComBBS contains patches software and drivers for all 3Com products as well as technical articles This service is available via modem or ISDN 24 hours a day 7 days a week Access by Analog Modem To reach the service by modem set your modem to 8 data bits no parity and 1 stop bit Call the telephone number nearest you 2 APPENDIX E TECHNICAL SUPPORT 3ComFacts Automated Fax Service Country Data Rate Telephone Number Australia up to 14400 bps 61 2 9955 2073 Brazil up to 14400 bps 55 11 547 9666 France up to 14400 bps 33 1 6986 6954 Germany up to 28800 bps 4989 62732 188 Hong Kong up to 14400 bps 852 2537 5608 Italy fee required up to 14400 bps 39 2 27300680 Japan up to 14400 bps 81 3 3345 7266 Mexico up to 28800 bps 52 5 520 7853 P R of China up to 14400 bps 86 10 684 92351
31. ager for Windows Diskette 1 into a diskette drive on the Windows workstation From the File menu choose Run Alt F R 4 In the Run dialog box edit box type A SETUP and choose OK to invoke the installation utility If you used a diskette drive other than drive use that drive s designator instead of A before the SETUP command for example BASETUP The AccessBuilder M anager Setup dialog box appears with a message indicating initialization is occurring After the initialization process has finished the Welcome dialog box appears Choose the Continue button to proceed with installation 3 4 CHAPTER 3 CONFIGURATION USING TRANSCEND ACCESSBUILDER M ANAGER EM Welcome to Transcend AccessBuilder Manager Software 4 0 Installation Program can manage your AccessBuilder s over a TCP IP network Before continuing with the TABM installation make sure that on this PC you have properly installed the following A TCP IP stack if you want to use TABM over a TCP IP network Press Continue to proceed or Exit to exit the installation Exit Figure 3 1 Welcome Dialog Box 6 The Registration dialog box appears Enter your name and company name and then choose the Continue button to proceed with installation Registration Type your full name in the box below You may also specify the name of your company if this product will be used for business purposes The entries you type will be used by
32. aight through cable to the AccessBuilder s console port DCE Default settings are 9600 Baudrate 8 bits 1 stop bit and no parity After powering up the AccessBuilder power up tests and the 3Com copyright notice should appear on the screen If you are not attached to a NetWare LAN right now i e you are on an IP network you may see the following message The IPX Network for LocalPath ethernet couldn t be learned this is due to AccessBuilder s autoconfiguration function in a NetWare environment you can ignore this message Press the CR key once or twice to produce the login prompt If the login prompt fails to display check the following m Proper power service by confirming that the power light on the front of the AccessBuilder unit is on wm Proper cabling configurations m Proper terminal parameters If you still cannot obtain the login prompt call your AccessBuilder supplier or 3Com for technical assistance 14 Telnet Users 14 SNMP Management Console M odem Configuration Optional 2 11 For Modem Connection Remote AccessBuilder Management Only Connect the modem a DCE device to a null modem cable conforming to the VT 100 specification to the AccessBuilder s console port also DCE on the rear panel The modem should be set to power up with default settings of 9600 Baudrate 8 bits 1 stop bit and no parity It may be necessary to first connect the modem to a terminal in order to reconfigure th
33. all the server on your network cards provide an interface between outside users and the network Physically each of the card ports is connected to a modem or a switched or dedicated digital line for connection to the outside world Three types of I O cards are available asynchronous cards for dial up telephone line connections three models ISDN cards U and S T interfaces asynchronous card for connections to high speed leased lines Descriptions of 1 0 Cards Asynchronous I O Cards This section provides a brief description of each of the available I O cards The asynchronous cards are available in three versions A 4 port asynchronous card has four RJ 45 connector jacks with port status LEDs a an 8 port asynchronous card that has eight RJ 45 connector jacks and supports operation to 57 600 bps an 8 port high speed asynchronous card that has eight RJ 45 connector jacks and supports operation to 115 400 bps Figure C 1 shows the asynchronous I O cards and the external ports on the back panel for the 4 port and 8 port asynchronous cards since the 8 port cards look similar only one is shown APPENDIX C INSTALLING I O CARDS Synchronous I O Card Figure C 1 Asynchronous I O Card Major Components and Ports The synchronous card provides a V 35 RS 449 RS 232 or X 21 synchronous interface that can be used to interconnect the AccessBuilder to a synchronous modem for digital lease line
34. ation is started automatically when you run the TABM application so you do not need to start it manually TABM TOOL runs in the background listening for BootP requests issued by a newly started AccessBuilder Upon hearing a BootP request from an AccessBuilder on the same network segment or across a router TABM TOOL displays a dialog box enabling the new AccessBuilder to be assigned a network IP address and secured with a unique Superuser password The icon is included in the program group so that you will recognize it when it appears on the screen during an TABM session TABM Help Launches Windows help for the TABM application You can also launch Windows help from the TABM application from the Help menu or by pressing the F1 key About the TABM Application 3 9 About the TABM Application Autodiscovery Main Window Servers List View The TABM application is an easy to use graphical environment for configuring and monitoring AccessBuilder servers that are reachable from your network In addition to TABM TOOL listening for new AccessBuilder BootP requests an autodiscovery facility is included This facility issues a proprietary UDP request to discover previously configured AccessBuilders on the same network segment as the TABM workstation This request occurs automatically when TABM is launched or when the Autodiscover icon is clicked while TABM is running A previously configured AccessBuilder residing on th
35. ccessBuilder 4000 is designed for enterprise organizations having remote LAN access requirements It is well suited for situations where up to sixteen analog phone lines or up to eight ISDN lines one line supports two B channels providing up to 16 concurrent ISDN connections are required to support remote users who may include business travellers or telecommuters The AccessBuilder 4000 is capable of routing IP and IPX protocols while protocols supported in the bridging mode include m TCP IP m PX m AppleTalk Remote Access m NetBeui m DECNet m Banyan Vines a DECNet m XNS The AccessBuilder 4000 can be configured for individual to LAN LAN to LAN operation or both depending on your needs Figure 1 1 shows the two different configuration options Specific configurations are easily accomplished using 3Com s easy to use Transcend AccessBuilder M anager TABM a Windows based graphical user interface configuration utility TABM features a detailed graphic depiction of the hardware configuration of your selected AccessBuilder which serves as a navigational roadmap of AccessBuilder functions Built into TABM is a comprehensive on line help system providing in depth context sensitive help on demand A convenient cue card facility is also provided to display procedural information in a separate window TABM also includes a tool that automatically discovers AccessBuilders on your network Configuration can also be performed using
36. chassis until the card engages the backplane connectors Secure the 1 0 card in the slot by tightening the captive screws shown in Figure C 5 C 6 X APPENDIX C INSTALLING I O CARDS Figure C 5 Fastening I O Card Captive Screws A solid connection of the I O card to the chassis is required for proper operation but the screws should not be used to force the card into place CAUTION If the resistance is too great as you slide the card into position it may mean that the card and backplane connectors are not aligned Forcing the card can cause damage If necessary remove and reinsert the card making sure the card is properly aligned in the card guides Check that the face of the newly inserted card is flush with the AccessBuilder chassis and is aligned with the adjacent slot Once the card is inserted and secured in the slot you are ready to attach the external cables Attaching 1 0 Cables Asynchronous Cards To cable an asynchronous card Attaching I O Cables 7 1 Connect the RJ 45 end of the cable to the asynchronous port on the card then attach the DB 25 end of the cable to the modem as shown in Figure C 6 Figure C 6 Connecting a Cable to an Asynchronous I O Card Synchronous Card 3Com makes four types of cables to accommodate your network requirements Each cable has a DB 50 connector that plugs into the synchronous I O card and a synchronous connector at the other end for connection to the net
37. connections Figure C 2 shows the major components of the synchronous card and the external port on the back panel ISDN Cards Descriptions of I O Cards 3 Figure C 2 Synchronous I O Card Major Components Port The S T and U AccessBuilder ISDN adapter cards each have four ports The U version with an integrated NT1 is designed for direct connection to ISDN lines in North America while the S T version is designed for use in Europe and Japan The S T card connects to a network terminator unit which in turn connects directly to the ISDN line Three status indicator are located to the left of each port because both cards look similar only one is shown Figure C 3 ISDN Basic Rate Interface BRI Module C 4 APPENDIX C INSTALLING I O CARDS Installation Overview All of the I O cards are installed in either Slot 1 or Slot 2 below the main processor board The installation procedures for all cards is basically the same and involves these steps a Removing the card from its protective bag a Removing the filler panel over the desired card slot m Inserting the card into the slot so it connects with the backplane m Fastening the card to the backplane Connecting the I O card connections to the network or modem s Installation Procedure To install an I O card Remove the card from its antistatic bag Do not touch pins leads or solder connections on the card Handle the card by the edges only
38. e 3 6V 50mah Duration 2 weeks without power Recharge Capability Fully charged within 2 days under power Table A 3 Power Supply Specifications Type Value AC Input 115V or 230V autosensing 22 to 10 single phase 48 to 66 Hz 100 watts maximum DC Output Vl 45w8 0Amps V2 12V 3 0Amps V3 12V 0 5A 4 5V 0 5A Fuse 230V 3Amps 2 APPENDIX A SPECIFICATIONS Table A 4 Console Specifications Type Requirements or ASCII VT 100 compatible ASCII code emulation Data Framing Rate 8 bit data no parity one stop bit 9600 baud rate Flow control Xon XOff DCE Configured for direct terminal connection Console connection to a modem requires null modem cable Table A 5 Asynchronous Port Specifications DB 25 RJ 45 Pin Number Pin Number Signal Name Direction 20 1 Data Terminal Ready Output 3 2 Received Data Input 2 3 Transmitted Data Output 7 4 Signal Ground 22 5 Ring Indicator Input 5 6 Clear to Send Input 4 7 Request to Send Output 8 8 Carrier Detect Input 6 Not Used Data Set Ready Input Table A 6 Agency Approvals UL CSA FCC Class B CISPR22 NOS Support Refer to the AccessBuilder 4000 Release Notes for specific version numbers currently supported Internet Protocol Support 3 Internet Protocol Support RFC Name 791 Internet Protocol IP 768 User Datagram Protocol UDP 792 Internet Control Message Protocol ICMP 793 Transmission Control Protocol TCP 826 Etherne
39. e Clause at 48 C FR 52 227 7013 3Com Corporation 5400 Bayfront Plaza Santa Clara California 95052 8145 For civilian agencies Restricted Rights Legend Use reproduction or disclosure is subject to restrictions set forth in subparagraph a through d of the Commercial Computer Software Restricted Rights Clause at 48 C F R 52 227 19 and the limitations set forth in 3Com Corporation s standard commercial agreement for the software Unpublished rights reserved under the copyright laws of the United States If there is any software on removable media described in this documentation it is furnished under a license agreement included with the product as a separate document in the hard copy documentation or on the removable media in a directory file named LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you Unless otherwise indicated 3Com registered trademarks are registered in the United States and may or may not be registered in other countries 3Com Boundary Routing CardFacts LANplex LinkBuilder NETBuilder NETBuilder Il NetFacts Parallel Tasking EtherLink SmartAgent Star Tek TokenLink TokenDisk Transcend and ViewBuilder are registered trademarks of 3Com Corporation 3TECH EtherDisk EthernLink Plus EtherLink FDDILink FM S NetProbe and SuperStack are trademarks of 3Com Corporation 3ComFacts is a service mark of 3Com Corporation Other brand and product names
40. e modems default settings to autoanswer etc refer to your modem documentation for this procedure Once this is accomplished the modem connection can be moved to the AccessBuilder 4000 s console port IP Only If you wish to use Telnet to perform configuration the must first have an IP address This can be accomplished two ways Using TABM TOOL to detect the AccessBuilder s BootP request then assigning the IP address through 5 AccessBuilder Configuration Parameters dialog box Note the TABM management station and the AccessBuilder must on the same subnet Using the AccessBuilder s command line user interface via a modem or local console Refer to the section Setting the AccessBuilder s IP Address the Procedures section of 5 on line help or Chapter 2 of the AccessBuilder Configuration Guide The Telnet default port in TABM and the AccessBuilder is 3000 If you need to change the default use the System dialog box in TABM to change the selected AccessBuilder To change the default on your workstation refer to your Telnet third party documentation for procedures If you wish to manage or obtain operational statistics for the AccessBuilder via an SNMP based network management station such as HP OpenView or SunNet Manager an AccessBuilder Enterprise MIB is included on the backup diskette for this purpose Refer to the documentation provided with your network management M IB compiler parser software for instr
41. e opposite side of a router on the same network segment as the TABM management station cannot be discovered by TABM because the router cannot bridge TABM s special UDP requests In this case the IP address of the target AccessBuilder must be manually entered into IP Networks New servers that are connected to the network send configuration requests BootP requests to the TABM TOOL application Upon receiving such a request the application automatically displays a dialog box so you can enter the required information After you enter the required information the application TABM adds the new server to the All Servers List which is described in the next section IPX Networks In IPX networks the AccessBuilder M anager can auto discover the AccessBuilders on the LAN without knowing the IPX address of the management workstation on which it is running All servers including those on different subnets that respond are added to the All Servers List which is described in the next section The main window appears when you first start the application The main window lists all servers known to the application by IP IPX address and user defined name Menu Bar Transcend AccessBuilder Manager Toolbar Exit System Administration Options View Help Info read from IP Address 139 87 240 179 MAC Address 00 C0 2C 02 B8 00 server highlighted in Server List AccessBuilder All Server List Displaysthe Single Server Ex
42. ed to the console port using a straight through cable The console port is DB 25 Error messages and remote user connection information are output to the console port as these events occur Attachment of this port to a line printer or PC running a terminal emulator with a screen save utility can be used to capture these messages for diagnostic use A modem may also be attached to this port using a null modem cable to enable software updating from a remote server AccessBuilder Configuration Windows or Command Line UI GETTING STARTED This section is designed to help you to quickly perform the installation of an AccessBuilder 4000 network remote access server Once you have planned your installation and set up the hardware you are then ready to install and launch the Transcend AccessBuilder M anager TABM configuration utility From there you ll configure your AccessBuilder using 5 on line help information as required to perform specific configuration items Before the Transcend AccessBuilder M anager configuration utility can be used the following condition must be true IP Networks Your third party TCP IP stack must be installed and you can ping a known host on the network IPX Networks Your NetWare Windows client software must be installed and you can attach to a NetWare server A NetWare server must also reside on the network to which the AccessBuilder is attached Nearly all AccessBuilde
43. eed to know the password for the target AccessBuilder Target AccessBuilder TABM on TFTP Server Work Station Figure B 1 Remote Download Upload Using TABM Before starting TABM on your workstation be sure the files you plan to download into the remote AccessBuilder image or configuration are loaded on the TFTP server These files are provided on one of the TABM distribution diskettes Copy the files ntksrvr cde ntksrvr hdO ntksrvr hd1 and ntksrvr hd2 to the host s directory CAUTION Whenever an image or configuration file download transfer occurs the remote AccessBuilder suspends any user session in progress and automatically resets upon completion thus disconnecting any active users For this reason maintenance downloads should be announced to the system users well in advance of the event and scheduled at a time that minimizes network disruption What Do If Image Dow nload Fails 1 Launch TABM and allow the autodiscovery process to occur Locate the target AccessBuilder in the View All Servers list and double click on the unit 2 Enter the superuser password for the selected AccessBuilder 3 Under the TABM System menu select the Download Upload dialog box 4 Enter the appropriate IP address of the TFTP server on which you have placed the AccessBuilder files 5 Select the desired function from the Download Upload dialog box by clicking on the appropriate radio button then click
44. em is in self test or boot mode If the Power LED is also off indicates that there is no power to the system Always lit as long as the system runs normally Blinks only if the system fails its boot sequence or there is an unrecoverable problem detected by the software after the system is operational If this happens contact your AccessBuilder support representative for further instructions Indicates there is no current network activity through the main processor board s LAN port If the Power LED is also off indicates that there is no power to the system Indicates heavy network traffic through the main processor board s LAN port Indicates there is light intermittent network activity Error Messages b The AccessBuilder automatically generates an error message at the console port whenever an error occurs These messages are useful in determining problems causes These messages are displayed only on the local AccessBuilder management console or the SNMP management station They are not available to the Transcend AccessBuilder M anagement station You can set the level of messages you want displayed according to the following categories m Status level includes messages displayed by the system about the status of hardware and software These messages are usually for information only and do not impact your ability to continue working Error Messages 4 5 a Warning level default displays only messages
45. ernet or Token Ring capability The Ethernet version provides AUI BNC and 10BaseT connectors switch selectable as shown in Figure 1 3 to connect to the on board Ethernet port The Token Ring version provides connectors for shielded twisted pair STP System Description 1 5 and unshielded twisted pair UTP media connections Ring speeds of 4M bps or 16M bps can also be selected A built in RS 232 console port DCE is also provided on the main processor boards pinout information is provided in Appendix A A terminal or workstation running a terminal emulation program can be connected to the console port for installing configuring and monitoring your server TOKEN RING STP UTP Port Port CONSOLE 4 16 m UTP D e Eje SLOT2 SLOT 1 Console Connector Ring Speed DCE Switch Media Type AUI ETHERNET Switch Connector CONSOLE zm D oa G SLOT2 SLOT 1 Console Connector BNC 10BaseT DCE Connector Connector Figure 1 3 Main Processor Boards The I O card slots shown in Figure 1 2 are shipped from the factory with cover plates which must be removed before installing I O cards For instructions on installing 1 cards refer to Appendix C Installing Cards The chassis assembly contains a bus that rests vertically against the backplane of the card cage DIN connectors secured on the backplane mate with DIN connectors secured to the main processor and
46. for any late changes then contact your AccessBuilder supplier for assistance Verify that the AccessBuilder 4000 system s power specifications listed in Appendix A corresponds to your facility s available power source If the available power source does not correspond to the acceptable range contact your AccessBuilder supplier for assistance Write down the serial number of the chassis and the MAC address The serial number and MAC address are listed on labels on the bottom of the unit The label contains the UL listing FCC numbers and the serial number with a bar code WARNING Before powering on the system make sure that the cover is properly secured in place Powering on the system without the cover in place can result in overheating the system and the potential for electric shock Hardware Installation 2 7 Hardware Installation Stand Alone Rack Mounting The following is a step by step procedure for performing the AccessBuilder 4000 hardware installation Pick a suitable location for the AccessBuilder 4000 Either a desktop or similar level surface may be used You may also want to locate the modems near the unit Be sure there are no obstructions on the sides of the AccessBuilder to permit adequate airflow for cooling If rack mounting is desired attach the rack adapter ears included as show in Figure 2 2 The AccessBuilder 4000 requires 1 5 RU rack unit of height in the rack Be sure there are no obstruction
47. hernet connection may have become disconnected or defective 3 Someone else may have reset the AccessBuilder or altered its 1 configuration or SNM P community name via a telnet connection Check to be sure you have your Novell Windows NetWare client software installed correctly You should be able to attach to server on the network Check your cabling and connections Be sure your Ethernet connections are correct and secure Make sure there is a NetWare server on the network to which the AccessBuilder is attached The AccessBuilder will automatically learn its address from the NetWare server Be sure you have assigned a common SNMP community name to the AccessBuilder and your workstation The default community name is abconfig Attached Terminal or Modem Does Not Operate 4 3 Attached Terminal or Modem Does Not Operate System Does Not Respond to Terminal Commands Only if a local console or modem is attached If a terminal or modem is attached to the console port and does not seem to be operating properly follow the troubleshooting procedures recommended by the terminal modem manufacturer Also perform the following steps 1 Make sure that the cable connections at both ends are secure Ensure that the cable attached to the AccessBuilder is the proper cable straight through for a terminal PC and null modem for a modem If connecting to a terminal a straight through cable conforming to the VT 100 specificatio
48. installed on your PC Be sure your TCP IP stack is installed before installing the TABM application Within your TCP IP stack you will also need to set the TCP connections to a minimum of 12 IPX Networks This utility requires that you have Windows version 3 1 or later installed on your PC and Novell NetWare Windows Client version 3 12 or later You must also have a NetWare server on your network TABM Software Installation 3 3 TABM Softw are Installation Version 4 0 of the Transcend AccessBuilder M anager application is provided on CD ROM An extraction utility is provided to automatically install the TABM software from the CD ROM to your local hard drive a network server hard drive or onto two diskettes Once installed TABM is then used to configure your AccessBuilder remote access servers For convenience basic configuration information can be collected using the Configuration Worksheets provided in Appendix D The following functional key conventions are used within TABM Key Label Function Apply Apply changes made to the AccessBuilder but leaves the dialog box open Change Store the changes made locally without sending them to the AccessBuilder The following procedure assumes installation from diskettes If you are installing from CD ROM refer to the instructions in the CD ROM insert 1 Start Microsoft Windows and open the Program Manager window 2 Insert the diskette labelled Transcend AccessBuilder M an
49. k Information Local IPX Network Address Ethernet Data Link Type 802 3 802 2 Ethernet SNAP Autolearn Remarks AppleTalk Network Information Dial in Zone Name must be an existing zone name on the network Remarks User Table 0 7 User Table Users assign to AccessBuilder Name User Name Passw ord Callback Number Privilege Remarks Access Type Auto or ARA 1 0 512 users maximum on the AccessBuilder 4000 Callback is only supported when the remote user is running the AccessBuilder Remote Client softw are ARA 1 0 remote users must be assigned to a dedicated ARA 1 0 port D 8 APPENDIX D CONFIGURATION WORKSHEETS Remote Client Remote User Name Date Location PC Type COM Port UART Type COM Port Used for Remote Access Modem Type and Speed Client NOS Client Telephone Number Callback Number Client Telephone Number Additional Phone Book Numbers Remarks TECHNICAL SUPPORT 3Com provides easy access to technical support information through a variety of services This appendix describes these services Information contained in this appendix is correct at time of publication For the very latest we recommend that you access 3Com Corporation s World Wide Web site as described below Online
50. l to the AccessBuilder unit if the modem on the console port was not set to ignore DTR After system reset type the following command to start xmodem downloading in nindy C do start xmodem downloading Insert the AccessBuilder server software diskette to be download into the PC Within the Windows Terminal emulator click the Send Binary File item under the Transfer menu and then select the file usually it is a file called absrvr cfo At this time a progress meter appears to show the status of downloading After the progress meter disappears the xmodem downloading is completed if you get no error messages reported otherwise you will need to repeat steps 4 and 5 If not successful after several repeats type the commands ch and rs as in step 7 to reset the system to its original state Press the Enter key to get the gt prompt in nindy then type the following commands to complete upgrading C ef erase flash rom C uf update flash rom C ch clear header C rs restart The system will reset and the AccessBuilder server resumes normal operation The software upgrade is now complete If you have any problems call 3Com technical support at 1 800 NET 3COM B 10 APPENDIX B REMOTE SOFTWARE UP DOWNLOADING PROCEDURES INSTALLING I O CARDS This appendix describes how to install the WAN interface I O cards the cards should be installed before you inst
51. may be registered trademarks or trademarks of their respective holders Guide written and produced by Gary Halverson Technical illustration by Chris Beatrice ABOUT THIS GUIDE Introduction This guide describes how to install the AccessBuilder 4000 It will also tell you what information you need to obtain in order to prepare for installation how to perform the hardware installation and how to install the Transcend AccessBuilder M anager TABM configuration utility Once you have installed TABM you will then configure your AccessBuilder using the on line help information available within If the information in the Release Notes shipped with your product differs from the information in this guide follow the Release Notes How to Use This The following table shows where to find specific information Guide If you are looking for Turn to An overview of the AccessBuilder 4000 Chapter 1 Unpacking the AccessBuilder 4000 Chapter 2 An overview of the installation process Chapter 2 Electrical installation Chapter 2 Installing Transcend AccessBuilder M anager Chapter 3 An overview of Transcend AccessBuilder M anager Chapter 3 Troubleshooting the installation Chapter 4 AccessBuilder 4000 specifications Appendix A Software updating procedures Appendix B Installing 1 0 Cards Appendix C Configuration Worksheets Appendix D Technical support information Appendix E iv ABOUT THIS GUIDE Conventions The following tables lis
52. meters Opens a dialog box to configure system related parameters such as server name date time greeting etc Protocols Allows specified protocol related parameters to be enabled or disabled Modem Scripts Allows modem scripts to be added created edited or deleted Async Ports Allows the specified asynchronous port related parameters to be changed Remote Users Allows remote user related parameters such as phone number password etc to be added deleted or changed SNMP Allows defining or redefining of the set of SNMP managers related parameters or copying them to another AccessBuilder server Port Color Conventions The asynchronous ports are color coded to show status as shown in the table below Table 3 2 Port Color Conventions Color Meaning White Not in use Green In session dial in Cyan Greenish blue In session dial out Blue Disabled Yellow Router LAN to LAN Starting the Application 3 13 Double click any asynchronous port in the graphical image to configure asynchronous port parameters for that port Use the Configuration menu to access other configuration dialog boxes for the displayed server The single server port status update process is automatically repeated at an interval of n seconds where n can be set to any value from 0 to 120 the default time is 16 seconds Symbol Throughout 5 dialog boxes the symbol is used to indicate that the respective
53. mpuServe account To use 3ComForum 1 Log on to CompuServe 2 Type go threecom 3 Press Return to see the 3ComForum main menu If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready wm Diagnostic error messages m A list of system hardware and software including revision levels m Details about recent configuration changes if applicable If you are unable to contact your network supplier see the following section on how to contact 3Com E 4 APPENDIX E TECHNICAL SUPPORT Support from 3Com Regional Sales Office If you are unable to receive support from your network supplier technical support contracts are available from 3Com Contact your local 3Com sales office to find your authorized service provider using one of these numbers Telephone Number Regional Sales Office Telephone Number 3Com Corporation U S 3Com ANZA East West 3Com Asia Limited China Hong Kong India Indonesia Korea Malaysia Singapore Taiwan Thailand 3Com Benelux B V Belgium Netherlands 3Com Canada Calgary Montreal Ottawa Toronto Vancouver 3Com France 3Com GmbH Austria Czech and Slovak Republic
54. n must be used This applies only to the AccessBuilder 4000 Check the console port configuration Refer to the AccessBuilder Software Configuration Guide for more information Verify that the terminal PC or modem is configured as 8 data bits no parity one stop bit 9600 baud rate with flow control parameters set to Xon and Xoff software flow control Only if a local console is attached If the AccessBuilder power is on but the terminal fails to respond to commands entered at the keyboard try the following procedures Verify that a straight through cable is used between the AccessBuilder and the terminal or workstation running the terminal emulator 2 Power off the terminal wait 30 seconds and then power it on again 3 If the system still does not respond to commands power off the AccessBuilder and terminal and check the keyboard cable connection to ensure it is secure 4 Power on the AccessBuilder and the terminal again Check the state of the LEDs on the front of the AccessBuilder as shown in Table 4 1 4 4 CHAPTER 4 TROUBLESHOOTING LED Functions The following table provides additional troubleshooting information that may be obtained through observation of the front panel LEDs Table 4 1 LED Functions LED Name Behavior Function Power green On Status yellow Off On Blinking Activity green On Blinking Always lit as long as the system is turned on Off while the syst
55. ncluding those on different subnets that respond are added to the All Servers List View window What s Next Basic Configuration 3 15 Basically an AccessBuilder only needs to be discovered in an IPX network in order to proceed with it s configuration Once this occurs you are ready to perform either the Basic or Guided Configuration Once the AccessBuilder has been discovered and you have entered the initial configuration parameters itemized above and click the OK button this information is downloaded into the new AccessBuilder which then appears in the All Servers List View You now are ready to proceed with a more specific AccessBuilder configuration From the All Servers List View double click on the AccessBuilder you wish to configure The SuperUser Password Dialog Box then appears asking for the superuser password for your selected AccessBuilder If this is a new AccessBuilder that has never before been configured simply press the Return key no SuperUser password You now have two choices Basic Configuration or Guided Configuration At this point refer to TABM s on line help and cue cards for further instructions in performing the configuration procedure We recommend that you complete the Configuration Worksheets provided in Appendix D prior to performing either Basic or Guided Configuration for fastest and most accurate results Basic Configuration The TABM Basic Configuration selection is the quickest mean
56. nstall Apple s ARA client software on each user s Macintosh computer For PC users please refer to the AccessBuilder Remote Client Quick Installation Guide for client software installation procedures If your remote users will be using the AccessBuilder Remote Access Client software on their PCs to access the network a convenient fill in the blank form an exact screen shot of what they will see is provided in Appendix D of this Guide This form may be photocopied and customized for each user to include all the information they will need to configure their AccessBuilder Remote Client software The form may then be sent or faxed to the user and filed for future reference You will need to know the network address IP networks which will be assigned to each AccessBuilder being configured the protocols used on the network and whether any automated network functions are used such as RIP or ARP in the case of IP Unpacking the System 2 5 If you plan to use SNMP functions such as trap reporting or remote device management you will also need to know the community names and IP addresses of the management station s You may also wish to define the greeting message the remote users will see when they log onto the AccessBuilder If the AccessBuilder greeting message will be more than one line use the vertical bar character as a carriage return Refer to the Transcend AccessBuilder Manager System Dialog box on line help for details
57. nt to which the TABM workstation is attached TABM can manage AccessBuilders only for the protocol selected Once the Transcend TABM application has been installed for either an IP or IPX network type it cannot be used to manage the other i e when installed for TABM cannot manage IPX AccessBuilders CHAPTER 4 TROUBLESHOOTING IP Networks IPX Networks 1 Check to be sure you have your third party TCP IP stack installed correctly You should be able to ping a known host such as a router or existing workstation Be sure the AccessBuilder and the TABM workstation are on the same subnet If the AccessBuilder and your TABM workstation are not on the same subnet you will need to assign a common SNMP community name to the AccessBuilder and set up your workstation as the SNMP community management station see the TABM on line help for further information Verify that the AccessBuilder has been assigned an IP address If the BootP request issued by the new AccessBuilder when it was initially powered on was not heard by TABM you may need to power cycle the new AccessBuilder Be sure TABM is running before the new AccessBuilders are brought on line If an AccessBuilder has been discovered appears on the All Servers list but will not communicate when selected one of the following may have occurred The AccessBuilder may have been powered off Power it on and allow one to two minutes for the BootP process to complete The Et
58. o the AccessBuilder the load command uses TFTP as the transfer mechanism requires a TFTP server to be available for either the upload or download functions The IP address of the TFTP server and the target AccessBuilder must be known as well as the SuperUser password for the AccessBuilder Target AccessBuilder Work Station on network TFTP Server Figure B 2 Remote Download Upload Using Telnet The header file name selected dictates the action that occurs direction of flow Refer to Table B 1 for filenames Be sure you have set up a TFTP server Refer to Table B 1 for filenames CAUTION Whenever an image or configuration file download transfer occurs the remote AccessBuilder suspends any user session in progress and automatically resets upon completion thus disconnecting any active users For this reason maintenance downloads should be announced to the system users well in advance of the event and scheduled at a time that minimizes network disruption Copy the files absrvr cde absrvr hdO absrvr hd1 and absrvr hd2 on the AccessBuilder distribution diskette to the TFTP host s TFTP directory Console Port B 5 2 Verify that the AccessBuilder IP address and default router address have been properly configured see TABM on line help or the optional AccessBuilder Software Configuration Guide If you are updating from software version 5 0 or above use the Load command followed by the desired filename followed
59. orksheets are provided in Appendix D as a convenient means of collecting and organizing this information Table 2 1 AccessBuilder Management Environments and Options Manager Environment AccessBuilder 4000 Management Options Workgroup Management a Transcend AccessBuilder Manager for Windows bundled with product Enterprise Management Transcend Enterprise anager for Windows Console M anagement Console port access RS 232 DCE VT 100 character mode Dial in access a Telnet access default port 3000 Third Party SNMP GET SET supported Manager with MIB Browser such as Traps defined MIB Il and private MIB extensions AccessBuilder SunNet Manager MIB included with product m HP OpenView NetView 6000 Check to be sure the modems or terminal adapters you intend to use are on the built in modem list or check the modem list in the Release Notes This list contains all modems or terminal adapters that have been tested by 3Com and are supported for use with the AccessBuilder If your modems terminal adapters are not on the list you may need to contact the manufacturer for assistance if script information is not provided in the modem documentation For ISDN installations refer to the AccessBuilder 4000 ISDN Basic Rate Interface BRI Module Installation Guide for ISDN installation procedures All modems have unique AT command sets even those claiming to be AT compatible Use of an imprope
60. ormation you will need to obtain before actually performing an installation are 1 Modem TA compatibility Verify that the modems terminal adapters you intend to use with the AccessBuilder 4000 s WAN ports are compatible with the unit In the case of an ISDN application be sure to your phone company has furnished you will all necessary line provisioning information 2 User list Determine all required information for each of the remote users who will be calling into the AccessBuilder 4000 3 Network basics You will need to know your network protocol IP or IPX the address that will be assigned to the AccessBuilder 4000 and your Transcend management workstation and the address of your SNMP management station if used 4 AccessBuilder 4000 management method M ethods include Using Transcend AccessBuilder Manager on a Windows over the network recommended method Using Transcend AccessBuilder Manager on a Windows running the AccessBuilder Remote Client software over a modem into one of the AccessBuilder s asynchronous ports a Using a third party network management application such as HP OpenView IBM s NetView etc in conjunction with the AccessBuilder M supplied Using the AccessBuilder s command line user interface through the local console port remotely through a modem on the console port or by using telnet over the network 14 Modems ISDN TAs 1 Preparation 2 3 Configuration w
61. r configuration can be performed using the Transcend AccessBuilder M anager TABM configuration utility in a Windows environment There are however situations where it is necessary to use the AccessBuilder s command line interface to perform specialized configurations These situations include a When a Windows platform with a third party TCP IP stack networks or NetWare Client is not available on the network to which the AccessBuilder is attached a When it is more convenient to use a local console on the AccessBuilder s asynchronous port a When using telnet IP networks to configure the AccessBuilder When configuring bridging filters refer to the Release Notes for any other special circumstances 2 2 CHAPTER 2 GETTING STARTED Should any of these special circumstances apply to your situation information about performing the software configuration using the command line interface is provided in the AccessBuilder Command Line Interface Quick Reference part number 09 0208 000 and the optional AccessBuilder Configuration Guide part number 09 0962 000 and the AccessBuilder Administrators Guide part number 09 0963 000 You can obtain a copy of these guides through your normal 3Com ordering channel Preparation Be sure to read the Release Notes included in this package They contain important late breaking information about this software release of which you should be aware Briefly the basic categories of inf
62. r modem script may result in transmission disruption loss of carrier failure of modems to answer slow response time and other serious problems that will hamper overall performance 3Com highly recommends using modems on the AccessBuilder s built in modem list CHAPTER 2 GETTING STARTED User List 14 Network Basics For and non AppleTalk users to share the same ports the use of AppleTalk Remote Access version 2 0 or later is recommended If however you plan to support ARA 1 0 you will need to determine which asynchronous serial ports to use since these ports will be dedicated to ARA 1 0 only You will need a list of telephone numbers for each modem or ISDN line or hunt group connected to the AccessBuilder s ports these are the numbers your remote users will use to dial into the AccessBuilder If you plan to use a modem on the AccessBuilder s console port for remote management you will also need the telephone number associated with this modem If you plan to use the AccessBuilder for individual to LAN service it s a good idea to have a list of your remote access users including m user name and password wm callback number if used or modem line phone number you wish to assign to each user note that callback only works when the client is using the AccessBuilder Remote Client software or ARA m type of access required restricted third party security device used etc For AppleTalk ARA users be sure to i
63. ropriate ring speed and attach the AccessBuilder to your ring 2 Install and connect your serial card or cards to your modems CSU DSU ISDN line etc Refer to Appendix C for details Power Up If you plan to use TABM to manage the AccessBuilder over an IP network be sure the TABM software has been installed and launched on your management workstation before you power up the AccessBuilder 4000 Otherwise the BootP requests for assigning an IP address issued by the newly installed AccessBuilder will not be heard by TABM Proceed to Chapter 3 to install the TABM software on your Windows Workstation Once TABM has been installed and launched newly installed AccessBuilders on the network will be identified by the TABM TOOL utility IP only 2 10 CHAPTER 2 GETTING STARTED 14 When more than AccessBuilder is installed on the network IP or IPX record the MAC address of each unit located on the rear panel so you will know which one you are configuring from TABM The Power indicator on the front panel will glow when the AccessBuilder has been powered on Console M odem Configuration Optional If you have decided to configure the AccessBuilder locally using a console or wish to perform remote downloading of configuration or system software or wish to monitor the AccessBuilder perform the following For Terminal Connection Connect a terminal or a PC running terminal emulation DTE with a user supplied str
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65. s of getting an AccessBuilder up and running with a minimum configuration for individual to LAN access for both IP or IPX networks Assuming you have entered the initial configuration parameters the Basic Configuration procedure can be completed 1 From the Configuration menu choose Basic Configuration Enter the System Greeting and the Time and Date information into their respective edit boxes use the on line help as required Click on the Remote Users button Enter the requested information for each remote user use the on line help as required Click on the Async Ports button Enter the requested information for each port use the on line help as required 3 16 CHAPTER 3 CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER TABM Configuring an AccessBuilder Using Guided Configuration Guided Configuration enables a more comprehensive configuration of the AccessBuilder than does the Basic Configuration When an AccessBuilder server is displayed in the external view window choose Guided Configuration from the System menu Each of the following dialog boxes are then displayed in sequence m System m Protocols m Asynchronous Ports m Remote Users To perform a Guided Configuration follow these steps refer to the on line help as necessary Double click the new server s name address in the list of servers displayed in the All Servers List View The single server external view appears for the server you selected
66. s on the sides to permit adequate airflow for cooling Figure 2 2 Rack Ears Installation 2 8 CHAPTER 2 GETTING STARTED LAN Connection This connection is required in either Ethernet or Token Ring Mandatory environments Ethernet 1 Connect your Ethernet LAN to the appropriate interface connector for your media type 10BaseT BNC or AUI These connectors are located on the rear panel If a 10Base5 thick Ethernet connection is required use a third party AUI to coax transceiver M ove the media selector switch to the appropriate position When using an external 10Base5 thick Ethernet transceiver the p AccessBuilder s LAN controller test will fail if the BNC interface is NOT terminated If this happens be sure that a 50 ohm BNC termination resistor is installed on each end of your cable run and reboot the system 2 Install and connect your I O card or cards to your modems CSU DSU ISDN line etc Refer to Appendix C for details 3 Console connection optional step Connect a terminal or a PC running terminal emulation DTE with a straight through cable to the AccessBuilder s console port DCE Default settings are 9600 Baudrate 8 bits 1 stop bit and no parity Thin Ethernet Connection Figure 2 3 AccessBuilder Ethernet Thin LAN Connection Hardware Installation 2 9 AUI Connection Figure 2 4 AccessBuilder Ethernet AUI LAN Connection Token Ring 1 Setthe Token Ring 4M 16M speed switch to the app
67. t Address Resolution Protocol ARP 854 Telnet Protocol TELNET 855 Telnet option specification 857 Telnet Echo option TOPT ECHO 858 Suppress Go Ahead option TOPT SUPP 894 IP Datagrams over Ethernet Networks 903 Reverse Address Resolution Protocol RARP 919 IP Broadcast Datagrams 922 IP Broadcast Datagrams in the presence of subnets 950 Internet Standard Subnetting Procedure 951 Bootstrap Protocol BootP 1042 IP Datagrams over IEEE 802 networks 1055 Transmission of IP over Serial Lines 1058 Routing Information Protocol RIP 1144 Compressing TCP IP Headers over Serial Lines 1155 Structure of Management Information SM 1157 Simple Network Management Protocol SNMP 1212 Concise MIB Definitions Concise MIB 1213 Management Information Base Il MIB II 1286 Bridge MIB note that RFC 1286 has been superseeded by RFC 1493 1332 PPP Control Protocol IPCP 1334 PPP Authentication Password Authentication Protocol PAP 1350 Trivial File Transfer Protocol TFTP version 2 obsoletes RFC 783 1351 SNMP Administrative Model 1420 SNMP over IPX 1542 Clarifications and Extensions for the Bootstrap Protocol 1552 PPP Internetworking Packet Exchange Control Protocol IPXCP 1570 PPP LCP Extensions 1618 PPP over ISDN 1638 PPP Bridging Control Protocol BCP 1661 Point to Point Protocol PPP 1717 PPP Multilink Protocol PPP MP 4 APPENDIX A SPECIFICATIONS Getting Started REMOTE SOFTWARE UP DOWNLOADING
68. t allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation for personal injury so the above limitations and exclusions may be limited in their application to you This warranty gives you specific legal rights which may vary depending on local law This Limited Warranty shall be governed by the laws of the state of California 3Com Corporation 5400 Bayfront Plaza Santa Clara CA 95052 8145 408 764 5000 9 1 96
69. t conventions that are used throughout this guide Table 1 Text Conventions Convention Description Enter vs Type When the word enter is used it means type your input then press the Return or Enter key Do not press the Return or Enter key when an instruction simply says type Keys When specific keys are referred to in the text they are called out by their labels such as the Return key or the Escape key or they may be shown as Return or Esc If two or more keys are to be pressed simultaneously the keys are linked with a plus sign for example Press Ctrl H Alt Del Italics Italics are used to denote new terms or emphasis Table 2 Notice Icons Icon Type Description Information Information notes call attention to important features Note or instructions Caution Cautions contain directions that you must follow to y avoid immediate system damage or loss of data Warning Warnings contain directions that you must follow for A your personal safety Follow all instructions carefully Related The following additional AccessBuilder documentation may be of value Documentation to the system administrator and is available through your normal 3Com ordering channel m AccessBuilder Remote Client Quick Installation Guide 09 0752 000 m AccessBuilder Server Configuration Guide 09 0751 000 optional contains information about configuring the server using the command line interface m AccessBuilder
70. t the various parameters and procedures involved in setup 3 2 CHAPTER 3 CONFIGURATION USING TRANSCEND ACCESSBUILDER M ANAGER TABM System Requirements Hardw are For best performance the following system resources are recommended m 486 or better platform m A hard disk with at least 3 5M b of available space m At least 16M b of RAM m A VGA video card VGA compatible color monitor or better SVGA recommended m network adapter card compatible with your TCP IP or IPX software If you plan to use this application with a laptop computer that does not include a color VGA display be sure the display supports at least 16 shades of greyscale Bear in mind however that you will lose certain color highlighted information such as the async port status etc Software TABM 4 0 for IP is a 32 bit application which is compatible with Microsoft Windows 95 and Windows NT TABM 4 0 for IPX is a 16 bit applicaiton which is compatible with Windows 3 1 and Windows 95 3Com also offers a UNIX version of TABM Before installing TABM be sure your network client software is functional on your workstation For IP networks you should be able to ping a known host on the network For IPX networks you should be able to attach to a host on the network Successful connection from the workstation on which you plan to install TABM to the network is required IP Networks This utility requires that you have Windows 95 or Windows NT
71. ternal view ofthe highlighted AccessBuilder Total No Of Servers Status 139 87 240 75 No Response Here I m 4000 Active 5 4000 5 177 AB4000 E Active NMS 178 AB4000 E Active NMS 179 AB40007E Active NMS_180 2000 Aclive NMS 181 AB2000 E Active Shows specific information about highlighted server Choose to add a server Server List shows all servers that respond to auto Choose to delete discovery H highlighted Status Bar 4000 Active 2 Useto change Status Bar AccessBuilder info describes current Accesses the online unction in hel process NUM p Figure 3 8 AccessBuilder Manager Main Window IP version shown Highlighting any server in the All Server List displays information about that server in the top half of the main window The IP address and name data fields in the statistics dialog box are editable allowing you to change the server s name and add a new IP address To display the external view of any listed server double click that server s address name in the server list of the main window AccessBuilder Server The external view displays a graphical image of a single AccessBuilder External View remote access server About the TABM Application 3 11 IP address of server Double click the logo for info on the current software version Name of server d
72. the AccessBuilder 4000 s command line interface from either a locally connected terminal or over the network via telnet for those more comfortable with a DOS UNIX like command structure requires optional support documentation net 1 System Description 1 3 pc __ po _ EE Individual Individual to to LAN LAN LAN to LAN File Server 3 L 3 Work Station Work Station Figure 1 1 AccessBuilder 4000 Configuration Options System Description The AccessBuilder 4000 series servers consists of hardware and software that provides a cost effective solution to your remote access networking needs Both the Ethernet and Token Ring versions offer the same high performance RISC based engine Optional plug in line interface modules may be installed to provide connections to a variety of WAN types These interface modules include 4 port 8 port and 8 port high speed serial cards for connection to analog modems a 4 port ISDN Basic Rate Interface BRI interface U or S T and a high speed synchronous interface for leased lines Connection to the LAN supports three Ethernet media types 10BaseT BNC thin and AUI A three position switch selects the desired interface connection The Token Ring version supports 4 or 16 Mbps ring speeds A console port preconfigured for 9600 bps is provided as a convenience
73. the Setup program for installation of the product You may use up to 52 uppercase and lowercase characters or spaces for each string Name Doug Pluta Company Figure 3 2 Registration Dialog Box 7 The Installation Path dialog box appears Figure 3 3 If you want to change the directory or drive choose the Change Path button and enter the desired destination refer to your Configuration Worksheets When you are satisfied with the installation path choose the Install button to proceed with installation TABM Software Installation 3 5 Install to po Change Path Installation Drive Space Required 1476KB Space Available 348640KB Exit Figure 3 3 Installation Path Dialog Box IP Only The TFTP Server Directory box appears Figure 3 4 and requests the path of the TFTP server which is used to upload and download AccessBuilder configuration and system files from and to the AccessBuilder server from a computer s disk file TFTP Server Directory 3 Please enter server directory CATABM Cancel Figure 3 4 Server Directory Dialog Box If the TFTP server is on the same computer on which you are installing the TABM software enter the path to the TFTP server now then click the OK button If the TFTP server is on a different system or you do not plan on using the upload download feature click the Cancel button now 3 6 CHAPTER 3 CONFI
74. uctions on how to integrate the AccessBuilder M IB Note that in the case of an IP network you must have previously assigned an IP address to the AccessBuilder s you wish to manage 2 12 CHAPTER 2 GETTING STARTED eet 9 CONFIGURATION USING TRANSCEND ACCESSBUILDER MANAGER TABM General The Transcend AccessBuilder M anager TABM application is a M icrosoft Windows based tool for configuring and managing AccessBuilder remote access servers Features include m Automatic discovery of all AccessBuilder servers that respond on the network m At a glance list of all servers known to the application m External view of an AccessBuilder server showing status of any installed ports Menu driven quick installation of new AccessBuilder servers m Password protection m Detailed on line help This section contains the following m System Requirements Installing the TABM Application m About the TABM Application and its on line help m Starting the TABM Application m Starting Up a New Server wm Configuring a Server Using Guided Configuration or Basic Configuration Basically the purpose of this chapter is to help you get TABM installed and launched then pass you to TABM 5s on line help for configuration procedures If you plan to perform the AccessBuilder configuration through the AccessBuilder s command line interface refer to the optional AccessBuilder Server Configuration Guide for detailed information abou
75. word edit box type the default password admin 5 n the New Password and Confirm Password edit boxes type the new password you want to assign to the TABM application Choose the OK button Starting Up a New AccessBuilder Server IP Networks When you run the TABM application in a window or minimized as an icon it launches TABM TOOL to listen in the background for configuration requests from new AccessBuilder servers that is servers that have not yet been configured When you connect such a server to the network and power it up the server sends configuration requests BootP requests to the network which are intercepted by the TABM TOOL Make sure the AccessBuilder is powered on after TABM is running If TABM is launched after the AccessBuilder has been power on the AccessBuilder s BootP request will be missed Upon receiving a request for configuration parameters the TABM TOOL utility displays the AccessBuilder Configuration Parameters dialog box Use this dialog box to provide the following basic configuration parameters m address of the AccessBuilder wm address of the system running the TABM application m Subnet mask for the AccessBuilder wm Default gateway for the AccessBuilder optional m Super user password IPX Networks The AccessBuilder M anager can auto discover the AccessBuilders on the LAN without knowing the IPX address of the management workstation on which it is running All servers i
76. work The four cable types are shown in Table C 1 Table C 1 Types of Synchronous Cables Cable Type Description V 35 cable The network connector is a male 34 pin V 35 block connector for access to modem or data service unit CSU DSU interfaces RS 449 cable The network connector is a male 37 pin RS 449 connector for access to modem or data service unit CSU DSU interfaces RS 232 cable The network connector is a male 25 pin RS 232 connector for access to modem or data service unit CSU DSU interfaces C 8 APPENDIX C INSTALLING I O CARDS Table C 1 Types of Synchronous Cables Cable Type Description X 21 cable The network connector is a male 15 pin X 21 connector for access to modem or data service unit CSU DSU interfaces If you have mistakenly received the wrong synchronous cable with your card contact your supplier for a replacement To cable a synchronous card 1 Connect the DB 50 end of the cable to the synchronous port on the card then attach the other end to the CSU DSU or modem connector as shown in Figure C 7 Figure C 7 Connecting a Cable to a Synchronous I O Card ISDN Card To connect either the U card to the ISDN line or the S T card to the NT1 which in turn connects to the ISDN line use the RJ 45 to RJ 45 cables 3Com supplies with the each card C 9 Attaching I O Cables ISDN Card Connection Figure C 8 C 10 APPENDIX C INSTALLING I O CARDS

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