Zhone 3920Plus Instruction manual
Contents
1. PARADY NE COMSPHERE 3920Plus Modems Model Number 3920 A2 xxx Installation Instructions Document Number 3920 A2 GK47 10 February 2002 Overview The COMSPHERE Model 3920Plus modems are full feature high speed leased modems providing reliable asynchronous and synchronous operation over leased or dial line networks with data rates as high as 33 600 bps The COMSPHERE 3920Plus modem is available in several models This document refers to model numbers in the 3920 A2 series which are singleport modems with single rate power supplies Modems in the 3920 A1 series have universal power supplies and are described in the COMSPHERE 3900 Series Modems Models 3920Plus and 3921Plus Installation Instructions Document No 3920 A2 GK41 Through downloading capability any Model 3920Plus modem is upgradable to the latest firmware requiring no new hardware investment or on site personnel with little or no downtime For more information on downloading capability refer to the Automatic Firmware Download section in Chapter 3 of the COMSPHERE 392xPlus Modems Models 3920Plus and 3921Plus Technical Reference Manual Document No 3920 A2 GH30 NOTE Do not download firmware with a release number lower than 4 0 to a Model 3920 A2 xxx modem Model 3920Plus modems support a wide range of modulation schemes and offer control using either AT commands the diagnostic control panel DCP or the optional COMSPHERE 6700 and 6800 Series Network Management Systems2. NMS The NMS performs extensive monitoring testing reporting and restoral functions to assist in managing your network Model 3920Plus modems are compatible with a number of dialing methods and protocols such as asynchronous AT commands CCITT V 25bis dialing and the DCP The DCP allows you to use the Model 3920Plus modem in a variety of applications and environments while also providing control over modem configuration dialing and diagnostics The Model 3920Plus modems come with preset factory configurations that are the most often used modem settings This document provides the following information e A description of the 3920Plus modem e A list of equipment supplied with the modem e A list of customer supplied equipment e Installation instructions e A 392xPlus Menu tree e Important safety instructions Regulatory notices e Government requirements and equipment return information 3920 A2 GK47 10 February 2002 1 This document is intended to be used in conjunction with the COMSPHERE 392xPlus Modems Models 3920Plus and 3921Plus Technical Reference Manual Document No 3920 A2 GH30 This manual is available online at www paradyne com Select Library gt Technical Manuals gt Business Class Analog Modems Ordering Information Call your sales representative to order additional product documentation or to verify the correct model number for your geographic area COMSPHERE 3920Plus Modem The Model 3920Plus singleport
3. message and the telephone number of such business or other entity or individual In order to program this information follow the steps outlined in the manual supplied with your fax software 10 An FCC compliant telephone cord with modular plugs may be provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant Canada Notice to Users of the Canadian Public Switched Telephone Network The Canadian Department of Communications label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection In some cases the company s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly telephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations 12 February 2002 3920 A2 GK47 10 Japan Repairs to certified equipment should be made by an authorized Canadia
4. modem is a standalone modem Figure 1 capable of either 4 wire 2 wire leased line or dial operation This modem is controlled using either AT commands or the DCP The DCP consists of a liquid crystal display LCD three function keys four directional keys and a row of 13 LED status indicators For a better understanding of DCP operation refer to Chapter 3 DCP Operation in the Technical Reference Manual DIAGNOSTIC CONTROL SUPPLY STATUS INDICATORS LEASED DIAL DTE 1 NMS POWER IN POWER 97 14678 02 ON OFF Figure 1 Model 3920P us Modem North America Model 2 February 2002 3920 A2 GK47 10 392x Plus Modem Package After opening the modem s package check for damage and verify that the following items are present e Installation instructions e Model 3920Plus modem e Power supply e One 6 position 4 wire modular cord in selected models e One 8 position 8 wire modular cord in selected models If any hardware components are damaged notify your sales or service representative Return equipment using the procedures described in Government Requirements and Equipment Return on page 11 Customer Supplied Equipment The following customer supplied equipment is required to complete a data communications system using the Model 3920Plus modem ADTE with available EIA 232 D serial port e Astandard EIA 232 D cable with a DB 25 P plug connector at one end to attach to the modem e One or more of the followi
5. regulatory agencies and inspection authorities to ensure compliance Input power to this product must be provided by one of the following 1 a UL Listed CSA Certified power source with a Class 2 or Limited Power Source LPS output for use in North America or 2 a certified power source with a Safety Extra Low Voltage SELV output for use in the country of installation In addition if the equipment is to be used with telecommunications circuits take the following precautions Never install telephone wiring during a lightning storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines Avoid using a telephone other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning Do not use the telephone to report a gas leak in the vicinity of the leak February 2002 3920 A2 GK47 10 Notices WARNING THIS EQUIPMENT HAS BEEN TESTED AND FOUND TO COMPLY WITH THE LIMITS FOR A CLASS A DIGITAL DEVICE PURSUANT TO PART 15 OF THE FCC RULES THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERATED IN A COMMERCIAL ENVIRONMENT THIS EQUIPMENT GENERATES USES AND CAN R
6. ADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTALLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL MAY CAUSE HARMFUL INTERFERENCE TO RADIO COMMUNICATIONS OPERATION OF THIS EQUIPMENT IN A RESIDENTIAL AREA IS LIKELY TO CAUSE HARMFUL INTERFERENCE IN WHICH CASE THE USER WILL BE REQUIRED TO CORRECT THE INTERFERENCE AT HIS OWN EXPENSE THE AUTHORITY TO OPERATE THIS EQUIPMENT IS CONDITIONED BY THE REQUIREMENTS THAT NO MODIFICATIONS WILL BE MADE TO THE EQUIPMENT UNLESS THE CHANGES OR MODIFICATIONS ARE EXPRESSLY APPROVED BY PARADYNE WARNING TO USERS OF DIGITAL APPARATUS IN CANADA THIS CLASS A DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN INTERFERENCE CAUSING EQUIPMENT REGULATIONS CET APPAREIL NUMERIQUE DE LA CLASSE A RESPECTE TOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA Government Requirements and Equipment Return Certain governments require that instructions pertaining to modem connection to the public switched telephone network be included in the installation and operation manual Specific instructions are listed in the following sections United States Notice to Users of the Public Switched Telephone Network 1 This equipment complies with Part 68 of the FCC rules On the equipment is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment The label is located on the bottom of the modem If requested this information
7. Remote when using Remote mode Reset Security Admin Password Set Answer Sec I Set_Orig_Secur Set_Admin_PsWd Does not appear in TMp Control mode Does not appear in Remote mode A Self Loc_Digital_Loop and Pattern appear if the secondary channel is used Rem_Digital_Loop does not appear in TMp mode 97 14651 04 Important Safety Instructions 1 2 Read and follow all warning notices and instructions marked on the product or included in the manual Slots and openings in the cabinet are provided for ventilation To ensure reliable operation of the product and to protect it from overheating these slots and openings must not be blocked or covered Do not allow anything to rest on the power cord and do not locate the product where persons will walk on the power cord Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous high voltage points or other risks Refer all servicing to qualified service personnel General purpose cables are provided with this product Special cables which may be required by the regulatory inspection authority for the installation site are the responsibility of the customer When installed in the final configuration the product must comply with the applicable Safety Standards and regulatory requirements of the country in which it is installed If necessary consult with the appropriate
8. ce Log Choose Mode Major Ser Line Pri 4W APL Display Choose Mode AbortA Self A Rem_Digital_Loop A Pattern A Minor Mod Tx Rx Line Pri 2W APL Clear Status FRev I Line Bkup 2W APL Control x Dial HPt DTE Rate Line Dial Backup Answer Trib Loc Analog Loop A Loc Digital Loop A Thresh FPtit Cmp Ratio Line Dial ONLY Originate I Security Country Efficiency Line No Sync Port1 Set Access Ctrl Port2 TxR LSD xnale 3921 Plus Porta DIR RyRate oniy or 1 p NR Choose Function I oat Clear TXD Asymhate Reset d Tibi one i i RXD r ownloadSoftware Sgae RTS Speaker Data Stream RemoveMakeBusy EditPassWdTable qvid CTS Edit StrapGroup Save Sig Noise NrEchLv EIA LEDS Service Line VF Thresh Update FarEchLv or FarEchDel Active Customer Customer DiscServLine EchoFreqOff Saved Phase Hts Riese Singleport mode Singleport mode Singleport mode Retrains only only only Phas Jtr I I NonLnear DTE Interface Line Dialer Leased Line Test Security Freqo set Gan tits DTE_Dialer Dial Line V42 MNP Buffer Misc Mux Enabled only MUX Copy Porti Port2 Port3 Port4 1 1 Rate Async EIA Not shown when the Digital Bridge configuration option is enabled Choose Address TMp Control only Choose Password TMp only fg Secondary Prim data blckd ExitRem appears instead of
9. ctly for any help needed For additional information concerning warranty sales service repair installation documentation training distributor locations or Paradyne worldwide office locations use one of the following methods e Internet Visit the Paradyne World Wide Web site at www paradyne com e Telephone Call our automated system to receive current information via fax or to speak with a company representative Within the U S A call 1 800 870 2221 Outside the U S A call 1 727 530 2340 3920 A2 GK47 10 February 2002 13 8920 A2 GK47 10
10. e To change a factory template from the Sync Leased preset configuration using the DCP perform the following steps 1 Press the function key below Configure to select the Configure branch The LCD now displays Ld EditArea frm 2 Press the key until Factory comes into view then press the F1 key to display the factory preset configurations Factory preset configurations are Sync Leased Async Leased TMp Trellis Multipoint Async Dial Sync Dial and UNIX Dial If Sync Leased or Async Leased is selected you must choose either Answer or Originate mode If TMp is selected you must choose either Control or Trib Tributary mode 3 Press the key until the appropriate factory preset appears on the LCD and press the corresponding function key to select your choice For certain factory presets you will also need to choose the appropriate mode 4 Choose Function appears and displays the Edit and Save functions 5 Press the F3 key Save to save the new factory preset configuration to one of three configuration areas Active Saved Customer 1 or Customer 2 These three configuration areas are nonvolatile memory locations Active Saved contains the most recently saved changes to any configuration options In the event of power loss the modem retrieves these configuration options Customer 1 and Customer 2 are user defined configuration areas The LCD now displays Sav EditArea to 6 Press the key until the appropr
11. e modem is to be removed for service return it to the company using the procedures described in Government Requirements and Equipment Return on page 11 5 Install the replacement modem as described in the Model 3920Plus Modem Installation section and configure it the same way as the modem being replaced 6 February 2002 3920 A2 GK47 10 Model 3920P us Modem Power Up Once your modem is properly connected to the power supply leased and or dial lines and the DTE press the modem s back panel power switch to the ON position The modem begins a power up self test in which all DCP LEDs light This test takes several seconds to perform and verifies the operation of most hardware components within the modem If successful the LCD displays Power on Selftst Passed and continues to the Top Level menu screen Baw On Selftst A Passed A aj 1 b L8 CJ If a failure occurs during the self test the LCD displays Power On Selftst Failed for several seconds The LCD then displays the Top Level menu screen with the message Power on Fail appearing on the top line of the LCD Although a failure has occurred the modem will attempt to operate This allows you to activate a more thorough self test using the Test branch Refer to the Test Branch section in Chapter 3 of the Technical Reference Manual Selecting Factory Configuration Options After the modem passes the power up self test configure it for operation using one of the
12. engths less than fifty feet as specified by the RS232 standard Power Supply Connection Use the following steps to connect the modem to an ac power outlet 1 Make sure the modem is powered OFF 2 Insert the power supply s cylindrical connector into the modem s back panel dc power receptacle labeled PWR Figure 2 3 Connect the power module to an ac power outlet Leased Line Network Connection Use the following steps to connect the leased line network interface 1 Insert the 8 position 8 conductor modular plug into the jack labeled LEASED Figure 2 2 Insert the other end of the modular cord into the leased line network interface 3 If the Model 3920Plus has a backup line follow the steps listed in the Dial Backup Connection section Dial Network Connection The telephone company provides the line termination jacks for the permissive service you request Advance coordination with the telephone company is suggested when connecting the modem to telephone dial lines PSTN In the Permissive mode the modem s transmit output level is fixed at 9 dBm The telephone company assumes that the line loss is 3 dB and no compensation is provided for additional losses A Permissive mode telephone line is usually terminated with a USOC RJ11C jack 3920 A2 GK47 10 February 2002 5 Leased Backup Connection Use the following steps to connect the modem to the 2 wire leased backup network interface 1 Insert the 8 position 8 c
13. iate configuration area appears on the LCD then press the corresponding function key to select your choice Saving configuration options to the Active Saved configuration area automatically saves them to the Active Operating configuration area The LCD displays Command Complete 7 The modem is now configured with the selected factory template Press the G key to return to the Top Level menu Refer to Chapter 4 DCP Configuration in the Technical Reference Manual for more information regarding default factory configuration options Menu Tree The following page provides a graphic representation of the general menu structure of the front panel or SDCP display Use the Menu Tree for reference when performing the modem s various functions 8 February 2002 3920 A2 GK47 10 OI LVAD TV O0C6E TOOT Arensqo data rate and error control mode Displays current status of modem along with Singleport mode only Ld iiis frm Tributary See only ont y r T Activ Display Cl h Add Acqui I Operating Customeri T ipay iClear Changa SARE Requie Dial A Answer A Change_Directory Active Active Saved Customer2 De se Disconnect A Pia Standby A f Ret l Return to Dial A ultiport Directory Locations 1 24 T mone T T Sync_Leased TMp Sync Dial y DeviceHS Identity SDC Backup Record Async_Leased Async Dial UNIX Dial d et C VF DTE V 34 Options Servi
14. must be provided to the telephone company 2 The Universal Service Order Code USOC for Permissive mode is RJ11C The Canadian equivalent to the USOC is CA11 3 The Ringer Equivalence REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined by the total RENs contact the telephone company to determine the maximum RENS for the calling area 3920 A2 GK47 10 February 2002 11 4 Ifthe 3920Plus modem causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the telephone company will provide advance notice in order for you to make the necessary modifications in order to maintain uninterrupted service 6 If you experience trouble with this equipment please contact your sales or
15. n maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone line and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Load Number for this equipment is on the label on the modem The Load Number LN assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device to prevent overloading The termination on a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all devices does not exceed 100 If your equipment is in need of repair refer to the procedure in Government Requirements and Equipment Return on page 11 TOREN BLAH CSAS NANSSA MARRECT ESM Micke OIF L7CHMMCEAT ZED YA TUE a VREER IC Reha BASAZAAZLCEMHBOVETF YOO 7 Warranty Sales and Service Information Contact your local sales representative service representative or distributor dire
16. ng modular leased or dial network interfaces JMS for leased line configurations RJIIC for dial permissive configurations One 8 position 8 wire modular cord for leased backup purposes Model 3920P us Modem Installation Before installing your modem read the Important Safety Instructions on page 10 Make sure your installation site is clean and well ventilated Allow space around the modem for installing cables and telephone cords and make sure the modem is located within reach of the ac power outlet The distance between your modem and DTE should be minimized if DTE data rates exceed 19 200 bps Also low capacitance cables may be necessary for speeds greater than 19 200 bps or distances greater than 50 feet The back panel of the Model 3920Plus modem Figure 2 has the following switches and connectors An ON OFF power switch e A cylindrical power receptacle PWR for the dc power supply e An 8 pin modular keyed jack LEASED for 4 wire 2 wire leased lines e An 8 pin modular keyed jack DIAL for backup lines 2 wire dial or 2 wire leased e A 4 pin modular jack NMS for the Network Management System connection e A 25 pin DB 25 S receptacle for the DTE interface 3920 A2 GK47 10 February 2002 3 Model 3920Plus Input Voltage Requirements The power supply used with model number 3920 A2 201 is a wall mount transformer designed for 110 vac Additional models are available for other voltages and plug types U
17. onductor modular plug into the jack labeled DIAL Figure 2 2 Insert the other end of the modular cord into the leased line network interface Dial Backup Connection Use the following steps to connect the modem to the dial network interface 1 Insert the 6 position 4 conductor modular plug into the jack labeled DIAL Figure 2 2 Insert the other end of the modular cord into the dial network interface Network Management System Connection Use the following steps to connect the modem to the network management system NMS interface 1 Insert the sub miniature 4 conductor modular plug of the 3600 Hubbing Device into the jack labeled NMS Figure 2 Refer to the 3600 Hubbing Device Feature Number 3600 F3 300 Installation Instructions Document No 3610 A2 GZ45 for a description of the 3600 Hubbing Device Installation for the 3920Plus is the same as for the 3610 DSU 2 Connect the 3600 Hubbing Device to the network management system Figure G 5 in Appendix G of the Technical Reference Manual Removing and Replacing the Model 3920Plus Modem To remove and replace the Model 3920Plus modem perform the following steps 1 Make sure the modem is offline Press the modem s back panel power switch to OFF 2 Disconnect the dc power cable from the connector on the back of the modem 3 Disconnect the leased line and dial modular cord s from the modem s back panel 4 Disconnect the DTE interface cable s from the modem s back panel If th
18. se only the power supply included with your modem Connecting Cables to the Model 3920P lus Modem Figure 2 illustrates the Model 3920Plus modem cable connections For pin assignments refer to Appendix C in the Technical Reference Manual L LEASED 0000000000000 boo0o00000000 O DTE 1 8 POSITION PLUG FOR LEASED LINE NETWORK OPERATION 6 POSITION PLUG FOR PERMISSIVE DIAL NETWORK OPERATION DB 25 P CONNECTOR FOR DATA TERMINAL EQUIPMENT OPERATION SUB MINIATURE 4 POSITION PLUG FOR NETWORK MANAGEMENT SYSTEM OPERATION POWER SUPPLY 97 14677 01 Figure 2 Model 3920Plus Back Panel and Power Supply February 2002 3920 A2 GK47 10 Data Terminal Equipment Connection Use the following steps to connect an EIA 232 D cable from the modem to a DTE 1 Make sure the modem is powered OFF 2 Connect the DB 25 P plug connector on the cable to the DB 25 S socket connector Figure 2 on the modem s back panel labeled DTE 1 Use a small screwdriver to secure the cable to the modem NOTE DTE rates above 19 2 bps require cable l
19. service representative as appropriate for repair or warranty information If the product needs to be returned to the company service center for repair contact them directly for return instructions using one of the following methods Via the Internet Visit the Paradyne World Wide Web site at http www paradyne com Via Telephone Call our automated call system to receive current information via fax or to speak with a company representative Within the U S A call 1 800 870 2221 International call 727 530 2340 If the trouble is causing harm to the telephone network the telephone company may request that you remove the equipment from the network until the problem is resolved 7 The user is not authorized to repair or modify the equipment 8 This equipment cannot be used on public coin service provided by the telephone company Connection to Party Line Service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information 9 The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such a message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the
20. six factory preset configurations The Model 392xPlus modems have six factory preset templates that contain the most commonly used configuration options straps for Synchronous Leased Answer or Originate Asynchronous Leased Answer or Originate Trellis Multipoint Control or Tributary Asynchronous Dial Synchronous Dial and UNIX Dial hardware network configurations Your modem is shipped from the factory with the Synchronous Leased Answer default configuration options stored in memory If Synchronous Leased Originate Asynchronous Leased Answer or Originate Trellis Multipoint TMp Control or Tributary Async Dial Syne Dial or UNIX Dial is more appropriate for your configuration then you must change the factory setting using either the modem s DCP as described in the following sections or the AT command set The purpose of having preset configurations is so that you can have a head start in getting your modem operating and reducing the amount of time required to configure your modem For a better understanding of DCP operation and factory preset configuration options refer to Chapter 4 DCP Configuration in Technical Reference Manual 3920 A2 GK47 10 February 2002 7 Using the Diagnostic Control Panel DCP The DCP s liquid crystal display LCD consists of two 16 character lines which display modem status control functions and configuration options as well as indicating your location in the Top Level menu tre
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