1 5 F, 172-1, Sec.2 Ji-Lung Rd., Taipei 106, Taiwan, R.O.C. h t t p
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1. Distributors repair centers or contract distributors Note 1 For mobile phone damage not due to normal usage the pick up time may be delayed to the following day of the customer s consent to repair and a repair fee will be charged Note 2 Not limited to regular holidays and national holidays2. s Qu i To check status 0 0r 0O01 Oo amp WE lo change ring duration setting DO OO 1 Wd Moire mai Ccoa 123 0 0 Ring Duration in seconds 0 Qo S To inquire for voicemail service code follow the steps under check status To listen to voice messages follow the voicemail usage instructions below ASANA TAIWAN CELLULAR CORP Value Added Services J MFig 1 Listening to Voice Messages Dial 123 from your mobile phone essssessseseeesesesseeee Dial 0935888123 from any phone when abroad dial 886935888123 Enter mobile phone number then press Enter your password then press ee gt Z oO 3 mu O w Co en 5 14H 2 O cD cD uo uw D uo oBessew ejejap OL eBessow jeedas oL ess w salesel OJ o essau xau y 0 uasi OL Bundwoid wass Bull nbai uays 4 a D 5 D 5 mm Z an _ a a a Q D Value Added Services J MFigure 2 Setting Voice Mail SIM sseld wey WweIs s ew 8210A ay SSSIIE 0 auoyd ajiqow nos wo EZ 181g T ET 3 ge ct 4 o T 2 Z D w el w T n D 3 p omssed s ueya oL S910A 19998 OL 2 mj ge 5 te 3 w Ne D 5 o LA T O 2 3 T i 7 S T So T i aBessew Bunssi eGueys oL Bund wold SSOUEMIEL wejs s Buuinbes uay B
3. Payment section for further detail Please see the Payment section for further detail Please see the Payment section for further detail For your monthly bill payment you can select from among an array of payment methods including deposit automatic transfer drop in payment bank post office counter payment ATM transfer check payment telephone payment and convenient store payment Customer Complaint For any inquiries or to file a complaint you may dial 188 toll free service hotline directly from your mobile phone or call our customer service hotline at 02 6606 2999 for representative service Troubleshooting Should you encounter system malfunction while using TCC network services you can dial 188 toll free service hotline from your mobile phone or call our customer service hotline at 02 6606 2999 to inform us so that we can remove the system trouble as soon as possible and ensure smooth and high quality communication services for you Phone Repair E Procedure ABABA TAIWAN CELLULAR CORP Service a To inquire about the causes and remedies for common cell phone malfunctions simply call our service hotlines b Drop in any repair shops of the Taiwan Tele Shop Co Ltd service centers for repair services c Drop in any of TCC s franchisees or contract distributors for repair services E Time required Please see the Repair and Maintenanction of this Guide for details General Inquiry service center
4. crossed check of the payment amount with restrictive endorsement for negotiation and specifying Pay to Order of Taiwan Cellular Corporation and indicating on the back your mobile phone number and bill number together with the Mobile Phone Payment Form attached to the payment notice to Taiwan Cellular Corporation at Postal Box 108 432 Tun Nan Post Office Taipei via a registered mail one week prior to the due date Your check will be cashed and entered into your account Convenient Store Payment You can bring your payment notice to any of the convenient stores listed on the notice to make payment before the due date Please note that when paying at a convenient store you need to make full payment of the specified amount under Total Amount Payable and retain the slip that says Payment Certificate for Payment Collection Only issued by the collecting convenient store in case you should need to place a payment inquiry later Online Payment To make your bill payment online visit TCC website at www tcc net tw and enter My Telecom Web section After logging onto the section select Online Payment under Bill Inquiry menu Click on the bill amount you wish to pay for and enter your credit card information to complete the transaction If your deposit transfer application has already been granted do not use this online payment function or else you may be making double payments for your bill a N Other Reminders Past Due Payment If
5. matters Welcome Letter SIM Card Card Tips een 1 Crisis Treatment se aussen a aa 2 Warranty and Repair rennen 3 Basic Services General Services a cers Opec a send ace cea ace ak aaah Bae es 4 Special Number Services oneness 4 Dialing Instruction ehesten 5 General Value Added Services Call Waiting Multi Party Call Call Forwarding Voice 6 Mail Barring of Outgoing Calls Barring of Incoming Calls Caller Identification Presentation Caller identification Restriction Short Message Service International Roaming Service A Simple Service Guide IR an ahs EISEN CARTER E Santas moras 16 Hotline and Website Service 20 Payment How to Pay Your Bills een 22 Other Reminders e ars u a or ii 23 Repair and Maintenance Reminders on Phone Use c o 24 Repair and Maintenance Warranty ceecee 24 ABABA TAIWAN CELLULAR CORP SIM Card Card T ype SIM card serves two purposes one to verify user s legality and two to facilitate call connection and phone billing TCC customers will obtain a Subscriber Identity Module card or SIM card after completing mobile phone service subscription SIM card normally comes in two sizes of large and small Make sure you select the right type of SIM card for your mobile phone legality and two to facilitate call connection and phone billing TCC customers will obtain a Subscriber Identity Module card or SIM card after completing mobile phone service subscript
6. phone dial 0001 000 AADRRRRAR Sx Hong Kong international prefix number or alternatively press on your mobile phone ROC country code mobile phone number call button When the receiving end is an ordinary city phone dial 000 0001 Bo HANDA H amp K S Hong Kong international prefix number or alternatively press on your mobile phone ROC country code mobile phone number call button The button can replace the international dialing prefix number of the local country Please refer to the Use s Guide of your mobile phone for instructions on dialing the button Note For customers traveling to Thailand and Macao please dial 188 from your mobile phone to allow TCC customer service personnel to activate the roaming function prior to your departure to ensure proper functioning of this service BBARA TAIWAN CELLULAR CORP Value Added Services 2 Receiving calls when roaming Callers can get through to your mobile phone using the dialing method they are accustomed to as if you were still in the home country For example A When Taiwan users call you on your mobile phone they can dial your number directly OIG ETS 3 313 33 A When international users including users of local roaming networks call you on your mobile phone they can dial the local international prefix number ROC country code the receiver s mobile phone number For instance if your friend from Hong Kong is calling you he s
7. through your printer TCC website is constantly striving to provide more considerate services to our customers and will continue to develop more services to better facilitate customers needs and to incorporate a greater wealth of information to share with customers Certainly we always welcome you to provide comments and suggestions through the feedback section on our site Payment E How to Pay Your Bills There are a variety of ways to make your monthly bill payment that you can choose from which include deposit transfer drop in payment bank credit cooperative post office convenient store payment check payment ATM transfer etc Deposit Transfer If you have a demand deposit account at any of the financial institutions listed below you can apply for automatic transfer of your bill payments by dropping in your nearest TCC service center or dialing 85242 toll free service hotline directly from your handset to request for the deposit transfer authorization agreement which can also be downloaded from our corporate website Complete the form and mail it back to TCC It takes approximately 45 days to complete the processing of your transfer request Taiwan Cooperative Bank Hua Nan Commercial Bank Fubon Commercial Bank Bank of Taiwan Chang Hwa Bank Grand Commercial Bank Land Bank of Taiwan Taiwan Business Bank First Commercial Bank International Commercial Bank of China Chiao Tung Bank Taipei Bank EnTie Commercial
8. your bill is already past due please make the payment immediately at any of the convenient stores listed on the payment notice or at Chang Hwa Bank First Commercial Bank Hua Nan Commercial Bank and Taiwan Cooperative Bank including branches island wide or at your nearest TCC service center or via ATM machine For details please dial 85231 from your mobile phone Alternatively you may visit our website to make past due bill payment online Bill Inquiry If you are not sure of the bill amount you can visit our service center or dial 188 toll free service hotline from your mobile phone and apply for a bill check within 60 days of the end of the billing period The bill amount is deemed correct once this 60 day period is passed The bill amount listed on your payment notice should be paid within the payment period Otherwise your mobile communication service will be suspended according to the service agreement The liabilities arising from this suspension should be born solely by the user him herself Please be advised that service resumption is a time consuming process which may cause great inconveniences to you Repair and Maintenance Reminders on Phone Use To ensure best working conditions of your mobile phone please pay special attention to the following E Avoid severe shocks Severe shocks can cause damage to internal components of your mobile phone If your phone accidentally sustains a severe shock immediate
9. 200 250 30 W To activate unconnected call forwarding o1 OOO 1 Area Code n oOo To activate line busy call forwarding 0 O Wn Cea coue n me 0 S EM To temporarily cancel above individual call forwarding settings Oo Gemet 1 Oo S EM To reactive above individual call forwarding settings Ou 1Oo 5 EM To delete above individual call forwarding settings Oo Gewicecode 0 Qo S Value Added Services EM To check status of above individual call forwarding settings OOo Geeta oOo S mM To cancel all of the above call forwarding settings OWWWWOHr Note Service codes Unconditional call forwarding 21 Unanswered call forwarding 61 Unconnected call forwarding 62 Line busy call forwarding 67 Voice Mail When your mobile phone is under the following conditions e The power is turned off e Unable to receive signals e The line is busy or e The ring tone has exceeded set ring duration the system will automatically forward the incoming calls to your personal voicemail box and a message alert will appear on your screen If you have simultaneously activated designated forwarding function the system will proceed with the designated forwarding instructions Usage Instructions lo activate the service Once you ve subscribed to TCC networks the system will automatically set this function in the activated mode Wi lo suspend the service 0 001 0 W To reactivate the service after suspension Oo
10. Bank Cosmos Bank Farmers Bank of China United World Chinese Commercial Bank Bank of Overseas Chinese Taishin International Bank Cathy United Bank E Sun Bank Shanghai Commercial amp Savings Bank Jihsun International Commercial Bank Central Trust Bureau post offices and credit cooperatives nationwide Bank Credit Cooperative Post Office Counter Payment Please bring your payment notice and have cash ready for bill payment at any of the financial institutions or post offices including their branches listed on the notice prior to the due date specified Drop in Payment You may bring your payment notice to a TCC service center and make the payment by cash or with a credit card For the address of the service center nearest you dial 188 from your mobile phone or the 0809 000 852 toll free service hotline ATM Transfer 1 Find an ATM machine that provides inter bank transfer function 2 Enter the code of your designated bank of transfer e g 812 for Taishin Bank 3 Enter your account number 8098 mobile phone number e g 8098 09 4 Enter the amount of payment 5 Confirm the amount to complete the transaction Telephone Payment 1 Dial 579 from your mobile phone 2 Enter your ID number 3 Enter the bank code number a BEAR TAIWAN CELLULAR CORP Payment E 4 Enter your bank account number Reminder Credit card payment via telephone is not yet at service Check Payment Please send a
11. Network Subscription Bill Inquiry service center Itemized Bill Request service center Bill Reissue service center Phone Repair Malfunction Inquiry service center Personal Information Change service center Name Change service center Number Switch Selection service center Payment Method Change Rate Plan Change service center service center Service Item Change service center SIM Card Loss Report SIM Card Reissue Replacement Call Suspension Resumption Lease Termination Lease Exchange Password Unblocking service center service center service center service center service center service center Mobile Banking Application service center Postpaid Prepaid Card user Switch service center Notes All of the above services are available at TCC service centers For network Service Hotline and Website Service 24 Hour Hotline Service To ensure convenient mobile telephone services for every customer TCC has opened several customer service hotlines to provide round the clock real time inquiry services such as change and billing services TCC s 24 hour customer service hotlines for real time inquiries include the following Cell Phone Direct Access Toll Free Service Hotline 188 To ensure easy and convenient access to TCC s hotline services all our customers are allowed to dial 188 directly from their mobile phone to connect wit
12. Special service item change c Tariff change h SIM card loss report d Mobile phone number switch i SIM card reissue replacement e Self initiated call suspension j Other change services E Procedure a Except Item d for change of mobile phone number that should be processed via dialing 185 from your handset or on TCC s website all other service changes can be done over the phone by dialing either our toll free number 188 from your mobile phone or our service hotline at 02 6606 2999 b Alternatively you can visit the TCC service center nearest you for service changes m Lease Termination and Exchange Procedure The applicant may apply or have a delegate to apply for lease termination or lease exchange by filling out the corresponding application form Document required Personal ID signature or seal This service is available at all TCC service centers island wide SIM Card Loss Report For protection of your rights and benefits please proceed with loss report immediately upon SIM card loss or theft TCC will temporarily suspend your communication service to prevent possible financial losses to you Procedure a Telephone report Dial TCC loss report hotline at 02 6606 2995 b Drop in report Visit any of our TCC service centers to report loss Time required A simple phone call can complete the loss report procedure and effective immediately Note After having reported loss if in need of inquiring or chan
13. TAIWAN CELLULAR CORP BF zz k m zjpo Z zz zzmzmz p k iz z kh mmzzpmz 2 Ji Lung Rd f ear Customers On Penal of TCC I would like to welcome you to a range of premier telecom services offered by T aiwan Cellular Corporation In order to keep up with the rapid pace of worldwide telecommunication development TCC has displayed great flexibility in adjusting to the changing business realities and is constantly striving to bring about innovative solutions to meet all of your telecommunication needs As a front runner in the industry we are fully award of the growing importance and people s increasing reliance on telecom services Therefore we will continue to utilize state of the art telecommunication technologies to develop top quality systems with region wide mobile coverage and to keep adding new and improved value added services for your convenience It is our ultimate belief that with everything you need easily accessible from one single mobile handheld device your life will be made easier and certainly a lot lighter TCC aims for top quality We demand the highest standards of ourselves and deliver a full commitment to customers Our team of high caliber professionals and our wealth of field experience together ensure the most convenient amicable services to you TCC not only provides a wide variety of value added telecom services but also offers an array of advanced peripherals developed around mobi
14. ULAR CORP Value Added Services Usage Instructions Changing the password for all incoming and outgoing call barring operations service code 330 1 OO ei Grenz Ps 0 Qi New Passard Di Rew Password 0 DE Calling Line Identification Presentation This function allows you to see the number of the incoming call on the screen when it gets through Usage Instructions Upon acceptance of your application TCC service specialist will set up the function for you from inside the system WM Status check 01 G O 0 Notes 1 This service is only working when the calling end switch provides the caller number 2 This service will be invalidated if the calling end mobile phone has activated outgoing call barring function Calling Line Identification Restriction This function restricts your number from appearing on the receiver s phone screen Upon acceptance of your application TCC service specialist will activate this function for you from inside the system so that your number will not be presented on the screen of the receiver s phone Note When the function is set on the OFF mode to reveal the calling end number of a particular call Press 0 0 Jo Oo Wo Mobile Phone Identification Number Receiving End Phone Number g Sw Value Added Services Short Message Service This service enables you to send short text messages through mobile phone networks It is particularly useful when your mobile ph
15. addition to TCC service benefits centers you can also visit our franchisees and contract distributors island wide for service e handset inquiry TCC offers an array of mobile phones for your selection To learn all about the features of these products as well as corresponding SIM card usage just give us a call BBARA TAIWAN CELLULAR CORP Service B e International roaming service To ensure fast and easy mobile communication throughout the world with TCC you can access our international roaming service to check out the latest information on geographical coverage and country specific information of TCC s international roaming service SIM card loss report and reissue In the event of SIM card loss please call immediately our loss report hotline at 02 6606 2995 We will suspend all usage of your original number and reissue a new SIM card and unlock your password lock Just as easy as a simple phone call you can safeguard your lawful rights and benefits e Problem solution inquiry When your mobile phone is unable to make or receive calls just give us a call We will find out the causes and resolve it as soon as possible e Feedback Customer feedback has always been a valuable driving force behind our development Any suggestions or comments regarding our services are extremely welcome HM Website Service To better serve customers who are regular Internet users we have launched a membership program on TCC corporat
16. ansmission time and enhance meeting efficiency Usage Instructions m While speaking on the phone you can always add in a third party by pressing the call button and then dialing the number of your intended third party After the call is connected press u to include the third party in the conversation E To add a forth party press the call button and then dial the number of the forth party After the call is connected press to include the forth party in the conversation E To add a fifth and a sixth party repeat the same steps above You may then arrange a small conference call of up to six parties E To cut off any of the participating parties during a multi party call simply press 4 Call serial number to be cut off exclude that party BBARA TAIWAN CELLULAR CORP Value Added Services E To cut off multiple parties from a conference call just press the red end call button m Call serial number The serial number of the first call you dial out is 1 the serial number of the second call you dial out is 2 and so on and so forth Call Forwarding You can designate incoming phone numbers for automatic forwarding Usage Instructions W To activate unconditional call forwarding oo 0 Baw Area Code o o E To activate unanswered call forwarding poo oo Area Code cto S Mm To set ring time for forwarding of unanswered calls poo OON Area Code 0001 Oo M Oo amp TIME 5 109 150
17. arest you or call our service hotline we will be more than happy to assist you Network Subscription We provide an array of handsets and numbers for your choice E To apply a Visit any of the TCC direct service centers island wide b Visit any of TCC s franchisees or contract distributors island wide m Documents required a Individual application The original copy of personal ID or drivers license passport overseas Chinese residence permit and signature or seal b Corporate application A photocopy of the company s profit making business enterprise certification a photocopy of personal ID of the company s responsible person and the registered seals of the company and of the responsible person c Government own institutions corporate institutions and schools Official application letter to TCC requesting TCC telecom services d Application through authorized delegate The original copy of the applicant s personal ID or driver s license passport overseas Chinese residence permit and signature or seal and the delegate s ID and signature or seal ABABA TAIWAN CELLULAR CORP Service Change You may change your customer s data or service coverage as you wish through simple application procedures Changes are usually divided into Routine Change Lease Termination and Lease Exchange E Routine Change a Personal information change f Call resumption b Payment method change g
18. communication Damage Malfunction E f your mobile phone indicates Bad Card or SIM Error on the screen after SIM card has been inserted this means your SIM card is damaged and thus no longer unusable If this happens within the one year warranty period you can have a free replacement upon return of the damaged SIM card at any TCC service center Card Switch WE f you require switching to a different type of SIM card i e from large card to small card or vice versa due to mobile phone change all you have to do is go to a TCC service center and complete relevant formalities Please refer to the subsection titled Change under the Service section of this Guide for details amp BEAR TAIWAN CELLULAR CORP SIM Cara Other Reminders E Before inserting or removing SIM card switch off the power of your mobile phone to prevent the memory device of the card from being damaged E Do not bend the SIM card and prevent the golden chip on the card from such damages as scratching smearing and coming into contact with liquids E Do not insert or remove the SIM card unless necessary m For SIM card storage avoid high temperature places in excess of 85 C m TCC SIM cards are designed to work exclusively with GSM1800 digital cellular phones certified by MOTC Directorate General of Telecommunications Using them with other types of cell phones may cause card damage To ensure security against SIM card fraud due to loss or
19. de User number For example Calling from Taipei to the U S 008 7 Zoe a Taiwan international prefix number U S country code area code user number call button m Calling a pager radio paging service user Pager identification number call button call back number Value Added Services In addition to basic services TCC also provides a wide range of value added services to facilitate your mobile communication needs available by application Value Added Services Call Waiting This service allows you to receive a new incoming call while staying connected with the still ongoing previous call so that you can prioritize your calls to make sure that important phone calls always get through Usage Instructions E When speaking on the phone if you hear a toot a second call has come in W To take the new incoming call ask the first caller to hold Don t hang up just press to connect to the second call mm E To resume the original call simply press You may switch back and forth between calls as many times as you wish W To cut off the original call and switch to the remaining call press E To refuse the second call just press 0 u Multi Party Call To speak with multiple parties simultaneously you can reserve the original call while calling a third party a forth party etc and arrange a small conference call for up to six parties to reduce tr
20. e website at http www tcc net tw which is called My Telecom Web We welcome you to join this program and explore fast and easy online services open exclusively to members including bill amount checking various service applications mobile phone ring melody change etc e My Rate Plan This section utilizes the smartest worksheet programming for rate planning All you need to do is enter your intranet calling fee internet calling fee and city call fee amounts of the month TCC will come up with the most economical and beneficial rate plan proposals for you My Constellation In this section you can find an incisive analysis for all star signs and blood types If you are interested to learn more about the personality of your newly met friend just type in your friend constellation sign and blood type and you will unravel all the mysteries below the surface of the friend Surely you don t want to miss out on this section My e News The page includes introductions on popular value added services and website links as well as a new forwarding function so that you can easily share good information with your friends e Online info request With this section you don t need to dial 188 to TCC s customer service center for information Simply select online info request under the Customer Services menu on TCC home page or enter My Telecom Web and click on info request and printing you will be able to acquire the information you need
21. ease refer to your mobile phone s user manual for PIN setting If you are setting your PIN code for the first time enter the default password of 1234 first before setting your new password Please note that entering the wrong PIN three times in succession will cause your SIM card to be irrevocably blocked SIM Card TE vErisis Treatment Blocking m f you enter the wrong PIN three times in succession when the phone is on the ON mode your SIM card will be irrevocably blocked When this happens you will see the word Blocked on your phone screen which means your SIM card has been disabled and you will be prompted to enter a PUK Code the password prompt line may vary from one mobile phone to another to unblock it E When the above happens call the TCC service hotline or drop ina TCC service center nearest you for assistance Our customer service personnel will walk you through the steps of SIM card unblocking Loss T heft m Although SIM card does possess a password based authentication function in case of loss or theft it is still imperative that you contact TCC service center or dial our service hotline immediately to report the loss in order to prevent possible financial losses due to unauthorized use of your SIM card Our loss report hotline is 02 6606 2995 m Right after you reported SIM card loss you can apply for a reissue of your SIM card from our TCC hotline operator to ensure uninterrupted mobile
22. ging any of the value added services under your mobile phone subscription you can do so on TCC s website at www tcc net tw SIM Card Reissue Replacement In the event of SIM card loss or malfunctioning that necessitates reissue or replacement of a new card we will expedite the process to ensure uninterrupted communication service Service E Procedure a Telephone application Dial 188 toll free service hotline from your mobile phone or our customer service hotline at 02 6606 2999 b Drop in application Visit any of our TCC service centers island wide to apply for card reissue replacement E Time required a With drop in application you can acquire a new SIM card right away b With telephone application TCC will deliver the new card in registered postal mail Billing Service If you have any questions regarding your phone bills such as payment inquiries and bill reissue requests our service center will be most delighted to provide you with the most convenient and friendly services E Procedure a Telephone inquiry Dial 188 toll free service hotline from your mobile phone or our customer service hotline at 02 6606 2999 b Drop in inquiry Visit any of our TCC service centers island wide to process your bill inquiries E Time required a With drop in inquiry you can fulfill your requests right away b With telephone inquiry TCC will deliver the result of your request via postal mail P ayme Nt Please see the
23. h our toll free service hotline The three digit hotline number is easy to remember and use Customer Service Hotline 02 6606 2999 This dedicated 24 hour service hotline 02 6606 2999 is opened exclusively for TCC customers to provide fast and easy inquiries and problem solutions E Procedure We provide various application procedures application fees rate plans service coverage and latest promotional activity inquiry services through our hotlines so that you can let your needs met at the nearest available facility and within the shortest time period possible e Latest promotional activities To keep you updated of TCC s promotional activities e Bill inquiries Including bill inquiries payment methods fee inquiries delay payment inquiries and bill reissue requests This service can help you keep a good track of your personal account e Change services TCC provides you rapid and convenient change services including change of personal information rate plan and special service item and processing of call suspension resumption e Special services and rate plans We provide you with a variety of special services and flexible service combinations which are designed especifically to meet our customers needs You are welcome to inquire upon the content and relevant fees of special services to help you keep abreast with market trends and turn market opportunities into real subscription and mobile phone repair services in
24. hould dial HOT H06 OBIE k kkk k Hong Kong international prefix ROC country code receiver s cell phone number Notes Please be aware that when receiving calls on roaming you will be charged with the international phone rates for connecting the calling end to the roaming network plus the mobile phone communication charges of the roaming network and a markup fees A For more value added services information please refer to the Value added Service Guide Service TCC attaches top priority to customer satisfaction Should you have any inquiry or suggestion feel free to call our 24 hour service hotline Our well trained highly qualified staff constantly strive to provide you with the most seamless and friendly services to your greatest satisfaction It is our ultimate goal to ensure convenient and efficient use of mobile phones for our customers A Simple Service Guide TCC s comprehensive and considerate line of service includes inquiry subscription change loss report SIM card reissue replacement billing payment customer complaint troubleshooting and phone repair Inquiry We answer various service inquiries including TCC service center addresses telephone numbers and opening hours network subscription procedure bill verification mobile phone loss report procedure SIM card reissue procedure mobile phone number change and malfunction cause and solution inquiries Drop in the TCC service center ne
25. ion SIM card normally comes in two sizes of large and small Make sure you select the right type of SIM card for your mobile phone WE Large card Has the size of a regular credit card For use simply insert the card into your mobile phone in direction of the arrow indicated on the card m Small card Is the chip cut off from the large card For use just install the card into your mobile phone Note For details on SIM card insertion or installation refer also to the User s Guide provided by your mobile phone manufacturer Usage Notes E To activate your SIM card follow these steps 1 Switch off your mobile phone 2 Place the SIM card into your mobile phone handset according to the instructions of the mobile phone manufacturer 3 Switch the phone back on and wait while the phone is searching for networks After successful connection you can start placing and receiving calls from your mobile phone E To set your PIN Personal Identification Number do the following 1 The SIM card you receive from us is protected by a default password of 1234 To ensure security against unauthorized use of your phone or SIM card in case of loss or theft we suggest you change this default password and lock your phone with a PIN code of your own choosing so that the phone will perform PIN based user authentication check with each phone use 2 PIN code can be set in a variety of ways according to your mobile phone specifications Pl
26. ion m Cancellation Press I Service code n o Password n Do Sw Press 1 0 Service Code o G o Password o o S m Status check W Status check 5 es Din D S Press O G 0 Service code o o S esse DU UDU Ge CAO Si Note To activate incoming call barring function your voicemail box must Note To activate outgoing call barring function your voicemail box must be be temporarily switched off Make sure you do that before setting temporarily switched off Make sure you do that before setting your your phone on call barring mode phone on call barring mode 2 Barring of outgoing international calls 2 Temporarily barring of incoming calls when service code 331 roaming in a foreign country service code 351 E Function setting E Function setting 0 O1 Gemiee Coden Ga Password a Co S 0 0 Gervice code Di Password o Di S m Cancellation m Cancellation 0 0 Service Coden Gu Password o o S 0 On Gervice code Mn Password Jn G S W Status check W Status check 10 Oo ei Oo Se oO Oo wa Oo Se 3 Barring of outgoing international calls but Changing call barring password allowing for outgoing domestic ones l l l l service code 332 When you first access outgoing and incoming call panning TUNENON use the default password 0000 However to ensure privacy we E Function setting encourage you to change that password 0 0 Service code o Wu Fasswora o G o S m Cancellation 0 0 Cems cs Do Fwod Qo Se BBARA TAIWAN CELL
27. le phones Choose TCC you are guaranteed the greatest ease of use and the highest value that modern telecommunication technologies have to offer ace of worldwide telecommunication development W ith our greatest honor and strongest passion we will continue to work toward our goal of providing the best telecom services for you We thank you for your support and recognition over the years If you should require Our assistance you may call our toll free hotline 188 from your mobile phone or contact our customer service center at 02 6606 2999 You can also visit our website at www tcc net tw for details of TCC s line of services Lastly I wish you good health and all the best for the future Yours sincerely Harvey Chang President Taiwan Cellular Corporation Mobile phone may be an advanced high tech product but its user interface design is strictly consumer oriented For user convenience each mobile phone design strives to achieve easy operations and simple and fast connections This Guide is particularly prepared by Taiwan Cellular Corporation to make sure just that Everything you need to know about your mobile phone is contained in this little Guide So please read it carefully and place it somewhere handy for later use Let us lead you to the world of TCC s seamless services and help you make the most use of your mobile phone handset and make sure that you won t miss out on any important message that
28. ly remove the battery and the SIM card and send the phone to a repair center for a damage check EM Avoid exposure to moisture and liquids In the event that your mobile phone is accidentally exposed to heavy moisture or soaked in liquid dry your phone carefully with a dry cloth and remove the battery and the SIM card and then immediately send the phone to a repair center for a damage check m Avoid high temperature environments High temperatures can cause damage to both your mobile phone and its battery m Do not dissemble the external case or the antenna of your mobile phone so as to avoid possible damage to your phone m For safety reasons please don t speaking on a mobile phone while driving Repair and Maintenance Warranty E First year free warranty service TCC provides you with an array of cell phone models to choose from each affixed with a warranty label of Taiwan Tele Shop Co Ltd which gives you access to our one year free testing and repair services available at all TCC service centers island wide mM Repair service from the second year onward If you have already passed the one year free service warranty period you can drop in our TCC service center or our contract service center or contract distributor for repair services Note For each mobile phone handset handed back to TCC for repair we will perform a pre repair check for which we will charge a fixed checking fee of NT 300 even if you should decide not t
29. mobile phone Pager TCC mobile phone International long distance call TCC mobile phone Home country direct call TCC mobile phone Public payphone TCC mobile phone Toll free receiver pays number 0800 081 TCC mobile phone Bulk announcement and telephone voting service TCC mobile phone Chunghwa Telecom personal number 099 TCC mobile phone Super e call 016 Special Number Services 110 Police service 119 Fire ambulance service 105 Directory assistance 117 Time report 166 167 Mandarin Taiwanese weather report 188 TCC mobile phone direct access service hotline Note Except 110 and 119 other special numbers supported are paid services e When calling 105 for directory assistance please identify yourself as mobile phone user upon connected e 112 is the standard emergency service number for GSM mobile phones hence it is restricted from being used for telephone repair service ASANA TAIWAN CELLULAR CORP Basic Services N fi Dialing Instruction m Calling a city phone user Press 0 Area code Receiving end user number Sw For example 0 2 4 Area code user number call button m Calling a mobile phone user Press Mobile phone identification number Receiving end user number For example Calling TCC 0935 TCC mobile phone number call button WE Making an international call Press 006 Country code Area co
30. o proceed with the repair after receiving our quotes for repair we BEARS TAIWAN CELLULAR CORP Repair and Maintenance e Repair Status Check p E Using a TCC mobile phone Dial 188 from your handset and then press 122 after connection gt Enter your contact number on the repair sheet plus area code in front of a city call phone number gt Enter the last seven digits of the repair sheet serial number E Using a city phone Dial 0809 000 852 gt Enter your TCC subscriber number gt Dial 122 gt Enter your contact number on the repair sheet plus area code in front of a city call phone number gt Enter the last seven digits of the repair sheet serial number m Online inquiry Please enter www twngsm com tw customers service cell phone repair status check to place an online inquiry Check Payment TCC Service Mondays thru Fridays By the end of f the repair cannot Centers During opening hours of the day be done within the see Appendix respective service centers Note 1 same day of drop Saturdays off customers may 10 00am 12 00pm lend a mobile phone from our service center Saturdays The following Repair status check After 12 00pm day can be performed at e Sundays regular and Note 2 any time during the national holidays e Pick up on working hours non holidays TCC Contract Within the opening hours Within three Service Centers of respective contract working days
31. one is turned off or having trouble connecting to the network because short messages keep transmitting within a preset time period until your mobile phone receives the message your mobile phone can also be the pager Usage Instructions E Sending short messages Select the short message sending function from the main menu from your mobile phone and enter your message and the receiver s phone number according to the instruction and then press the call button to complete message transmission International Roaming The international roaming service of TCC fulfils your communication needs while traveling abroad You can operate the phone the same way you do while in Taiwan and the fees accrued from phone use abroad will be automatically charged to your monthly phone bill With this service you can easily make and take phone calls at any time and place even during overseas travel while making bill payments domestically Usage Instructions W Dialing procedure 1 Placing calls when roaming To place a call when you roam in a foreign country dial in the same way as local callers dialing a domestic or international call For example A When in Hong Kong to make a local call within Hong Kong on roaming mode simply dial the local user number 1 S Local user number in Hong Kong call button A When in Hong Kong to make a call to Taipei follow the steps of dialing an international call in Hong Kong When the receiving end is a mobile
32. theft please store your SIM card and the password separately m Entering the wrong SIM card password three times in a roll can cause SIM card blocking For each wrong password entered afterwards the SIM card will prompt you to enter your personal unblocking key by showing PUK on the screen Note that entering incorrect PUK for ten times will permanently cancel the card When this happens you will need to purchase a new SIM card for replacement at your own cost A Warranty and Repair E First year warranty All TCC network subscribers are entitled to a one year free SIM card repair service In the event that your SIM card is damaged under normal usage and within one year of purchase you may bring the damaged SIM card to the nearest TCC service center for a free replacement of a new card Note We deem the usage normal when there is no trace of scratches smudges or liquid stains on the surface of the card and when the instrument test rules out exposure to strong electric currents or magnetic power as the cause of malfunction m Repair and replacement from the second year onward In the event of a malfunction after the expiry of the one year warranty you can bring your damaged card to the nearest TCC service center and trade it for a new card with a surcharge Basic Services TCC provides the following basic services a N General services TCC mobile phone City phone TCC mobile phone Mobile phone TCC
33. uiinbes uays XOQ IBLU poal OL Bulidwoid wejs s SSOJd usy s uly5 UepuRly eBessew Bulesib jeuosied s ueya ol peje a essau yous SIIQOL O JNO IED 5 D fe D gt 5 D w a General Special Note 1 Personal greeting message and password change can only be done through dial 123 from your mobile pone 2 The default password for the voicemail system is 1234 To ensure confidentiality of your voice messages please follow the above instructions to change the default password ys Bug ASARTA TAIWAN CELLULAR CORP Value Added Services Value Added Services Barring of Outgoing Calls m Status check When you roam in a foreign country you can use this function to bar Press 0 i oi U Go certain types of outgoing calls Barring of Incoming Calls This function is available for 1 Barring of all outgoing calls 2 Barring of outgoing international calls 3 Barring of outgoing international calls but allowing for outgoing domestic ones Usage Instructions When you roam in a foreign country you can use this function to avoid unwanted interference 1 Temporarily barring of incoming calls Usage Instructions I service code 35 1 Barring of all outgoing calls service code 33 Function settin E Function setting m g Press 0 0 Service Code 0 M Password o o S Press 1 Service Code Q o Password o Q o Sw m Cancellat
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