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1 Introducing the 430HD and 440HD IP Phone

1. Save Cancel http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone Tones Volume 4 EREEEEEEEELL r UKL m I Lancel 3 Press the VOL F or VOL key to adjust the volume After adjusting the Tones Volume bar disappears from the screen 4 12 3 Adjusting Handset Volume The volume of the handset can be adjusted during a call or when making a call After changing the volume the newly adjusted level applies to all subsequent handset use gt To adjust handset volume 1 During a call or when making a call ensure that the handset is off the cradle 2 Press the VOL i or VOL key the Handset Volume bar is displayed on the screen ka 00 08 A Handset Volume 4 EEEE OOOO amp Hold Lont Aa End 3 Press the VOL r or VOL key on the keyboard After adjusting the Handset Volume bar disappears from the screen 4 12 4 Adjusting Speaker Volume The volume of the speakerphone can only be adjusted during a call After changing the volume it applies to all subsequent speakerphone use gt To adjust the speakerphone volume 1 During a call press the SPEAKER key 2 Press the VOL r or VOL key the Speaker Volume bar is displayed on the screen gii 00 06 ee 97239765162 Speaker Volume lt a EEEEEUUUUUL Hold Lont End 3 Adjust the volume using the VOL r or VOL key After you have completed a
2. Dial Call on behalf Clear Cancel 2 Enter the rest of the destination number and then press the Call on behalf softkey the Bosses List screen opens bosses List 1 wm Alan Roberts 3 Navigate to the boss on behalf of whom to call the screen above shows only one configured boss Alan Roberts as an example and then press the Dial softkey the called party s phone shows an INCOMING CALL on behalf of Alan Roberts 6 11 6 Answering a Call on the Boss s Phone When a call comes in the boss s phone and the admin phone s ring simultaneously The boss can answer the call independently of the admin s gt To answer a call on the boss s phone 1 When the boss s phone rings the boss will view INCOMING CALL 2 Press the Accept softkey this screen is displayed on the admin s phone tT ANSWERED EY boss 3 Click the OK softkey 6 11 7 Forwarding to the Boss s Voicemail Send to voicemail is performed on an active call when the admin decides to route the caller directly into the boss voicemail 1 Your phone rings simultaneously with the boss s phone when the call comes in INCOMING CALL lior 2 Press the Accept softkey or lift the receiver to take the call ANSWERED EY admin Version 2 0 11 69 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru a VT AudioCodes 480 and 440HD IP Phone 3 Press the OK soft
3. Sign in 23 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru AudioCodes 430HD and 440HD IP Phone 3 Displayed Messages Messages indicating processes in progress displayed in the LCD include Table 3 3 Displayed Messages Indicating Processes In Progress Message Initializing Discovering LLDP Discovering CDP Acquiring IP Initializing Network Signing in Signing in Contacting time server Discovering Lync server Registering Downloading Firmware File Upgrading Firmware Signing out User s Manual Description Initializing Discovering VLAN using Link Layer Discovery Protocol LLDP Discovering VLAN using Cisco Discovery Protocol CDP Acquiring an IP address from a DHCP server Initializing the network Signing in to the Lync server Get the time from the NTP server Auto discovering the Lync server on the network Registering to a SIP proxy server after booting up the phone Downloading a firmware file Upgrading the phone s firmware Signing out of the Lync server 24 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 Customizing Your Phone This section shows you how to customize your phone for enhanced usability 4 1 Changing the LCD Language The LCD supports multiple languages English is the default but you can change it to another gt To c
4. Midway Is San C GNT 10 00 Hawaii Alaska OlGNT 08 00 Pacific Time gt To configure the time format 1 Navigate to the Time format option and press the Select softkey 1 Ntp Server Enabled Teh E Pone p 5 lime tormat 2 Navigate to the format of your choice and press the Select softkey Note To configure the NTP server see the Administrator s Manual A Version 2 0 11 29 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 7a T L wi AudioCodes 430HD and 440HD IP Phone Table 4 1 Time Zones Time Zone Place GMT 12 00 Eniwetok Kwajalein GMT 11 00 Midway Is Samoa GMT 10 00 Hawaii Alaska GMT 08 00 Pacific Time US amp Canada GMT 07 00 Chihuahua Mazatlan Mountain Time US amp Canada GMT 06 00 Central Time US 8 Canada GMT 05 00 Eastern Time US amp Canada GMT 04 00 Atlantic Time Canada GMT 03 30 Newfoundland Buenos Aires Georgetown Brasilia Greenland GMT 03 00 Buenos Aires Georgetown Brasilia Greenland GMT 02 00 Mid Atlantic GMT 01 00 Azores Cape Verde Is GMT 00 00 Greenwich Mean Time Dublin Edinburgh Lisbon London Casablanca Monrovia GMT 01 00 Amsterdam West Central Africa Madrid Paris Vilnius Berlin Bern Rome Vienna Prague GMT 02 00 Cairo Jerusalem Bucharest Helsinki Riga Tallinn Athens Istanbul Minsk Harare Pretoria GMT
5. To detach the phone s stand push this button b Attach it again as you did for a desktop mounting see Section 2 4 1 on page 15 only now make sure that it s flatly aligned to lie flush against the wall i e slide the inner rails of the phone stand onto the phone base s inner notches 2 Connect the AC power adapter LAN and PC cords 3 In the wall drill two horizontal holes at a distance of 3 15 16 inches 100 mm from one another in line with the template 4 Insert two masonry anchors into the holes if necessary 5 Thread two screws not supplied into the two masonary anchors ensure that the heads extend sufficiently about 3 16 inch or 5 mm from the wall for the phone stand s keyhole slots to hang on 6 Hang the phone stand s keyhole slots on these screws User s Manual 16 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 3 Getting Started 3 Getting Started This section gets you started with the phone The phone features an LCD providing an intuitive menu driven user interface for configuring the device and viewing call information This section shows how to use the phone s LCD but before using the LCD you must sign in 3 1 Getting Acquainted with the LCD A This section gets you acquainted with the LCD Note e Screenshots of the 440HD LCD are shown in this manual e 430HD LCD screens are identical unless indicated otherwi
6. site at www audiocodes com support Abbreviations and Terminology Each abbreviation unless widely used is spelled out in full when first used Documentation Feedback AudioCodes continually strives to produce high quality documentation If you have any comments Suggestions or errors regarding this document please fill out the Documentation Feedback form on our Web site at http www audiocodes com downloads Your valuable feedback is highly appreciated Version 2 0 11 7 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru 7a Yai ji AudioCodes 80D and 440H IP Phone Related Documentation Document Name 400HD Series IP Phone with Microsoft Lync Release Notes 400HD Series IP Phone with Microsoft Lync Administrators Manual 430HD IP Phone with Microsoft Lync Quick Guide 440HD IP Phone with Microsoft Lync Quick Guide 400HD Series IP Phones for Lync Hosting Partner LHPv2 Environment Configuration Note User s Manual 8 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 1 Introducing the 430HD and 440HD IP Phone 1 11 1 2 Introducing the 430HD and 440HD IP Phone AudioCodes 430HD and 440HD IP Phone is based on AudioCodes High Definition voice technology providing clarity and a rich audio experience in Voice over IP VoIP calls The phone is a 1 line 2 concurrent calls per line premium model
7. 03 00 Kuwait Riyadh Nairobi Baghdad Moscow St Petersburg Volgograd GMT 03 30 Tehran GMT 04 00 Abu Dhabi Muscat Baku Tbilisi Kabul GMT 05 00 Islamabad Karachi Tashkent Yekaterinburg GMT 05 30 Bombay Calcutta Madras New Delhi GMT 05 45 Kathmandu GMT 06 00 Almaty Dhaka Colombo Almaty Novosibirsk GMT 06 30 Rangoon GMT 07 00 Bangkok Hanoi Jakarta Krasnoyarsk GMT 08 00 Beijing Chongqing Hong Kong Urumgi Perth Singapore Taipei Irkutsk Ulaan Bataar GMT 09 00 Osaka Sapporo Tokyo Seoul Yakutsk GMT 09 30 Darwin Adelaide GMT 10 00 Canberra Melbourne Sydney Brisbane Guam Port Moresby Hobart Vladivostok GMT 11 00 Magadan Solomon Is New Caledonia GMT 12 00 Fiji Kamchatka Marshall Is Auckland Wellington GMT 13 00 Nuku alofa 30 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 6 Changing LCD Contrast Level The phone s LCD supports 36 different contrast levels The range is 0 35 The default is 14 You can choose the level that suits you best gt To define the LCD s contrast level 1 Access the LCD Contrast submenu MENU key gt Settings gt LCD Contrast ings 15 56 c Ring Tone Ringil gt 3 Call Waiting Enabled LED Contrast 14 boa Sha i gt S NEEECOOOOOOD00 LCD Contrast lt Leuel 14 gt 2 Press the navigation control
8. 12 2 Adjusting Tones VOIUMEC cccccccccseeeeccecceeeeeeeeceeeeeeeeeeeeeeeeeeesaaaeeceeeseeaeeeeessaaseeeeessageeeseeeas 36 4 12 3 Adjusting Handset Volume ccccccccccccsseeeeeeeeeesceeeceeeeeeeeeesaeeeeeeeeeeaeeeeeessaaseeeeessageeeeeeeas 37 KIZA Adjusting Speaker IA Wa 37 4 12 5 Adjusting Headset IN aa 37 AD Deining Cal Forwarding IN 38 4 14 Managing Your Personal DIreCtOry wwwwwwsmemanwwanwnnwwanununu munini kununu niku nin ninini 39 Ve Accessing ihe EG rains daca ean agueptastdchh aniticmensacinrs iaa aira ariaa ia nade wedi 39 4 14 2 Adding Contacts to the Personal DireCtory cccccccccccssssssseeeeeecceeeesseeeeeeeeseeasseeeeeess 39 4143 Eding Contact WA IN AA aa ee 40 KAKA KIINI WA ai Wai 40 tida BIA CO AA 41 4 15 Searching for a Contact in the Corporate Directory USING T9 ww wwwee 42 BASI Sle las Bee ga WA AA 42 Version 2 0 11 3 430HD and 440HD IP Phone Table of Contents http arttel ru shop ip telefony ip telefon audiocodes 430hd hitp arttel ru Ta T wi AudioCodes 430HD and 440HD IP Phone 4 16 Defining a Function Key aS a Speed Dial wwmmmamananwwnnanwwwnanuwunanununanawnznuwua 43 le E A ee CAG E A I IE A TNE E A E ene 44 AGa Deling SAU 44 4 17 Defining a Programmable Key as a Speed Dial cccccceeeeeeeeeeeeeeeeaeeeeeeeseeeeeeeeeeeeeeas 45 AI SUNGA reod AAA 45 4 18 Defining a Programmable Key as a Ke
9. 3 way conferencing when BTOE Is installed see Section 6 10 3 gt To establish a 3 way conference call 1 Call participant 1 Tomer and press the Conf softkey the CONFERENCE WITH screen is displayed COMFEREMCE ITH 2 Enter the number of participant 2 Mike and press the Dial softkey that s enabled after entering the first digit Mike s phone rings and then Mike answers CONFERENCE WITH ka TALKIHG T 93723976541 0 Fress Cont to join conference Clear Cancel Conf End 3 Press the Conf softkey a 3 way conference call is established and the numbers or names of all participants are displayed on the screen CONFERENCE 0 03 97 2397651 6c 97 25976541 Ho End 4 To end the conference call hang up the phone or press the End softkey 6 9 Muting Calls You can mute the microphone of the handset headset or speakerphone during a call so that the other party cannot hear you While the call is muted you can still hear the other party Muting calls can also be used during conference calls gt To mute unmute 1 During a call press the mute key 2 To unmute press the mute key again and resume the conversation User s Manual 62 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations 6 10 Using BToE Functions This section shows how to use you
10. 6 5 Transferring Calls You can transfer a call to another party You can perform a consultative or a blind transfer Transfer Method When Consultative Connect a second party to a third party after the third party answers and agrees to take the call from the second party Blind Connect a second party to a third party before the third party answers 6 5 1 Performing a Consultative Transfer You can perform a consultative transfer using the TRANSFER key on the phone gt To perform a consultative transfer 1 In a call with Bryant he asks you James to transfer him to Jordan Press the TRANSFER key on the phone James is put on hold and Music on Hold is played to him You hear a dial tone and the TRANSFER TO field opens bryant 00 23 97239764091 TRANSFER TU TRAHSFER TO Hold Conf Clear Cancel 2 Enter Jordan s number as shown above and press the Dial softkey Jordan s phone rings and Jordan answers ka TALEING T 97239764093 Ho Fress Trans to transfer 3 Consult with Jordan and then press the Trans softkey Jordan is transferred to Bryant Gb 97279764093 call 1 Was transterred to bryant call 2 OK 6 5 1 1 Performing a Consultative Transfer using Softkeys Only You can perform a consultative transfer using only softkeys gt To perform a consultative transfer using only softkeys 1 In a call with Bryant he asks you James to transfer him to
11. Ethernet cable draws power from either a spare line or signal line RJ 45 port to connect the phone to a PC 10 100 1000 Mbps downlink 12V DC power jack that connects to the AC power adapter Headset jack i e RJ 9 port that connects to an external headset 13 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Ya ji AudioCodes 80D and 440HD IP Phone 2 3 Cabling This section shows how to cable your phone Figure 2 3 Cabling Action Description Connect the short straight end of the cord to the handset Connect the longer straight end to the jack RJ 9 port for the handset on the phone Connect the RJ 45 LAN port to your LAN network LAN port or LAN switch router using a CAT 5 5e Ethernet cable Connect the RJ 45 PC port to a computer using a CAT 5 5e straight through Ethernet cable Connect the connector tip of the AC power adapter to the phone s power socket labelled DC 12V Connect the two prong AC adapter directly to the electrical wall outlet When the phone powers up all the LEDs momentarily light up Connect the RJ 9 headset jack to a headset optional Note If the LAN to which the phone is connected supports Power over Ethernet PoE no AC adapter is required the phone receives power from the Ethernet network Prior to connecting power refer to the Compliancy and Regulatory Information at www audiocodes com li
12. New contact Alan 2 Press the Detail softkey Contact details Mame Alan Oftice 4263 Home 036047 958 Mobile 0545664606 Delete Back 3 Press the Edit softkey D Modify contact Abc BER Ala Office 4 63 x Clear Arar Saue Cancel 4 Modify the contact s details and press the Save softkey A Note The Corporate directory cannot be modified 4 14 4 Deleting a Contact This section shows how to delete a contact from the directory gt To delete a contact 1 Access the Personal directory and navigate to the contact to delete User s Manual 40 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone E 18 25 hew contact Alan Raoul 2 ZE Dial Detail Arari Back 2 Press the Detail softkey the contact details are shown 3 Press the Delete softkey a Delete current contact warning message appears la mir Ha j j l Warning Delete current contact 4 Press the Yes softkey to remove the contact from the phone directory or No if you want to keep the contact in the directory the contact is removed from the directory A Note Contacts in the Corporate directory cannot be deleted 4 14 5 Searching for a Contact The search feature enables you to quickly and easily locate a contact in the directory The feature is especi
13. The phone indicates an incoming call as follows m LCD displays together with the caller s phone number or contact name if listed in the phone directory YA INCOHING CALL Tomer Keshet 97 2397651 b2Blaudioco Accept Silent Reject m Phone rings m Ring LED flashes blue gt To answer m Pick up the handset OR press the headset key ensure that the headset is connected to the phone OR press the speaker key OR press the Accept softkey the speaker is automatically activated When you answer the LCD displays the amp icon and the callers details and call duration gt ED Meee 97 2397651 62 Blaudioc Note A Version 2 0 11 HD in the LCD indicates a high definition call using a wideband voice coder lf a contact is in a call and they re listed in your phone s BLF list the red BLF LED flashes on and off to indicate that the contact is in a call If that contact is in a call with another contact listed in your phone s BLF list the red BLF LEDs of both the calling contact and the called contact flash on and off on your phone When two incoming calls occur simultaneously the names of the calling parties appear on the LCD and the adjacent incoming call icons flash If a user is in a call and a third party calls the name of the calling party appears on the LCD and the adjacent incoming call icon flashes 53 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430h
14. a Key Event 1 _Long press the Programmable Key until this screen is displayed D Line Key 17 4 Line Key 2 Key Event fe 2 Press the navigation control s left or right rim to navigate to and select Empty you re returned to the idle LCD the Programmable Key is removed User s Manual http arttel ru shop ip telefony ip telefon audiocodes 430hd D Line hey Tie Available 17 43 Mike Dubb 97239 Line Key 2 Monday i z 3 CI Missed Forward Status 48 Document LTRT 11934 http arttel ru User s Manual 4 Customizing Your Phone 4 19 Changing your Presence Status You can assign a presence status to control whether you want people to contact you or not and if so how By default your status is based on your Lync client Note Presence status can be changed by your Lync client running on your computer This status is reflected on the phone s LCD After n minutes configured in the Lync server by your administrator presence status automatically changes to Inactive n minutes after this also configured in the Lync server by your administrator presence status automatically changes to Away all calls are then automatically forwarded to the RGS Response Group Service if it is configured gt To set change presence status 1 In the idle screen press the Status softkey Status Busy Oo not disturb La Away Sig
15. answered Enables keying a number or URL to transfer the call to URL Displayed after lifting the handset after pressing and selecting New Call Trans after pressing Conf and after keying the key Enables calling a URL Displayed after lifting the handset Also displayed after New Call Trans or Conf is selected Presents menu items All Calls Missed Calls Received Calls Dialed Calls Detail Displayed for example after selecting a Call Log submenu All Calls Missed Calls Received Calls or Dialed Calls Displays the submenu s details Time Date etc End Displayed for example after pressing the Dial softkey and when the called party lifts the handset accepts the call Also displayed after accepting an incoming call or lifting the handset to answer Ends the call Back Displayed for example after pressing the MENU key as well as after selecting any of the submenu s under it Returns you to the previous screen state or menu level Start Displayed after pressing Forward gt selecting an extension line to which to forward Activates call forwarding Edit Displayed after you select a contact for example to be edited Delete Displayed after pressing the MENU key gt selecting Call Log softkey gt selecting submenu All Calls Missed Calls Received Calls or Dialed Calls gt pressing the Detail softkey Before deleting a call item a warning prompt is displayed User s Manual 18 Document LTRT 11934 http arttel ru shop
16. by pressing the Clear softkey to delete letters Navigate down and select Select from Directory and then Personal directory Navigate to and select a contact Navigate down to the Call Type field and press the navigation control s left or right rim to navigate to and select either Speed Dial or Speed Dial BLF Press the Save softkey to save the edit 4 16 2 Deleting the Speed Dial You can delete the Speed Dial gt Se S User s Manual To delete a Speed Dial Access the Function Key screen MENU key gt Keys Configuration gt Function Keys Navigate to and select the Speed Dial to delete 1 in the example below In the Number field delete the entire number using the Clear softkey Press the Save softkey the Speed Dial is now listed as Empty in the Function Keys screen Function key BEA 16 10 D Function Keys 1k 1 Empty 2 50 0523958026 3 Empty 4 Empty c Key Label Clear Arar Save Cancel 44 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 17 Defining a Programmable Key as a Speed Dial Three Programmable Keys are located on either side of the LCD making six in total Note The left uppermost key opposite the LCD is the preprogrammed Line It cannot be defined as a Speed Dial A You can define the other five keys as Speed Dials just as yo
17. http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru Cud AudioCodes 430HD and 440HD IP Phone Figure 2 1 Front View f i AudioCodes 430HD o 4 _i _ia gt lo gt eHO Item Label Name 1 Ring LED 2 Speed Dial 4 BLF 3 LCD 4 Softkeys 5 Navigation Control OK 6 VOICE MAIL 7 CONTACTS 8 MENU User s Manual Table 2 1 Font View Description Description Flashing blue light visually indicates an incoming call Twelve Speed Dial buttons to quickly call the contact whose name is displayed adjacent to it You can configure these speed dial buttons with Busy Lamp Field BLF functionality On the 440HD phone a dedicated electronic screen displays contacts names On the 430HD phone you can attach to a paper strip handwritten contacts names Liquid Crystal Display Interactive screen displaying calling information letting you to configure phone features See Section 3 2 on page 18 for details on the four softkeys and the available functions they offer Press the upper rim to scroll up menus items in the LCD display screen Press its lower rim to scroll down Press its left or right rim to move the cursor left or right when editing a contact number for example Press the OK button to select a menu item option Retrieves voice mail messages Press to directly access the Personal directory and Corporate directory Accesses menus 1 Call Log 2 Directory 3 Speed Di
18. the administrative secretary s phone s idle screen gt To make a call on behalf of the boss 1 In the administrative secretary s phone s idle screen press the boss s line key this screen Version 2 0 11 67 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru 7a VT AudioCodes 480 and 440HD IP Phone opens boss iT Cal Call on behalt 2 Navigate down and select the Call on behalf option the NEW CALL screen opens 3 Enter the number of the destination to call and press the enabled Dial softkey the number is dialed the other end rings k CALLING 97 239764004 On Behalf of boss 4 The called party views an incoming call from admin on behalf of boss YA INCOHING CALL admine 5 The called party answers the phone displays this screen ii 97239764004 00 26 On Behalf of boss Hold Cont User s Manual 68 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations 6 11 5 2 Using the Destination Phone Number s Keys You can make a call on behalf of the boss by pressing the destination phone number s keys gt To make a call on behalf of the boss 1 On the phone s dial pad press the first digit key of the destination number the NEW CALL screen opens displaying the Call on behalf softkey
19. to and select the device Speaker or Headset and press the Select softkey Document LTRT 11934 http arttel ru User s Manual 4 Customizing Your Phone 4 10 Defining Location This feature enables the called party to identify the geographical location of the calling party For example if a caller in the U S makes an emergency call to E911 the feature extracts the caller s information for the police department to immediately identify the caller s location The network administrator configures geographical location for each subnet see the Administrator s Manual After you sign in your geographical location is downloaded via inband provisioning If geographical location is not provisioned by the server a popup opens in the phone s LCD enabling users to either Set the location manually Skip the popup closes but pops up every few hours or Dismiss kills the popup Location look up failed Flease Enter Your address Dismiss Skip gt To manually set location m Access the Location screen MENU key gt Settings gt Location D settings 13 04 Select your location 6 BLF LCD Contr Level 16 gt 7 Backlight Timeout lt 10 5 gt _ 5 Answer Device a 4 11 Defining an Outbound Proxy Lync Server Multitenant Hosting Pack is a Microsoft Unified Communications UC hosting solution for telecommunications and hosting providers The solution enables Microsoft hosting partne
20. with Microsoft Lync Information contained in this document is believed to be accurate and reliable at the time of printing However due to ongoing product improvements and revisions AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions Updates to this document and other documents can be viewed by registered customers at http Awww audiocodes com downloads Copyright 2015 AudioCodes Ltd All rights reserved This document is subject to change without notice Date Published June 15 2015 Trademarks AudioCodes AC HD VoIP HD VoIP Sounds Better I Pmedia Mediant MediaPack What s Inside Matters OSN SmartTAP VMAS VolPerfect VolPerfectHD Your Gateway To VoIP 3GX VocaNOM and One Box 365 are trademarks or registered trademarks of AudioCodes Limited All other products or trademarks are property of their respective owners Product specifications are subject to change without notice WEEE EU Directive Pursuant to the WEEE EU Directive electronic and electrical waste must not be disposed of with unsorted waste Please contact your local recycling authority for disposal of this product Customer Support Customer technical support and services are provided by AudioCodes or by an authorized AudioCodes Service Partner For more information on how to buy technical support for AudioCodes products and for contact information please visit our Web
21. wwwwwmemamenumanwmanwmaninununununanunawu ninini uniwie 71 z Ugo io goto tg E 73 User s Manual 4 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual Contents List of Figures P E iE 12 BA EA WA WA N E AEA PEAN AEE AE A EA E A A A I E 13 a ecto sag A EE E E AA 14 POS EE O WA a AA Aa 17 LEA i EA E TI E EE E stan g A E IE EEIE A A A E AE E A IE E 19 Figure 3 3 Alphanumerical SelectioN wwwwwwmmmmamamwmunananamunu manana nani unis etee euaooneanseaueararniedersssiansieanse 20 Faure 3 4 MI AU 00D eerie tree reeset 21 PIUS 2 9 Pre ver TO Cele 60 ADE cries ennai nena 21 Version 2 0 11 5 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd hitp arttel ru 7a T WW AudioCodes 430HD and 440HD IP Phone List of Tables Tape 2i Fon ien Desci OT neiaint iaae aiaia eiaa 12 Tabie A2 Roar View UU ai aeann rS AEA AA SAE E AT EA ANDAA AT EA A PSR ERAR S 13 KADA AI WA AA EE E EE A E R SS 17 TO T AA AA E WA 18 Table 3 3 Displayed Messages Indicating Processes IN Progress cccccsseseecceeseeecseeeeeceeeseeeseseeessaaeess 24 TERR TE AA AA AI 30 UNA ee Oe Wa AA 49 TEE 1 AAA E E 73 User s Manual 6 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual Notices Notice This document shows how to use the AudioCodes 430HD and 440HD IP Phone
22. 10 seconds gt To define LCD backlight timeout 1 Access the Backlight Timeout screen MENU key gt Settings gt Backlight Timeout D settings Th z 4 Date and Time LED Contrast Level 14 gt 6 BLF LCD Contr Level 16 gt T Backlight Timeout lt 10 5 gt 2 Navigate to and select Always on or 10 20 30 40 50 60 seconds D Backlight Timeout 1 52 MAWES on 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings Version 2 0 11 33 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru AudioCodes 4 9 Selecting an Answering Device You can select which audio device speaker or headset is activated when you answer calls by pressing the Accept softkey or lifting the handset or when you dial calls by pressing the number keys on the keypad and then pressing the Dial softkey The default device is the speaker gt 1 User s Manual Press the Save softkey To select the answering device D settings 12 51 c LED Contrast tLevel 4 gt 6 ELF LCD Contr Level 16 gt 7 Backlight Timeout lt 10 gt 8 Answer Denice lt 5 Answer Device 12 55 E Headset 34 http arttel ru shop ip telefony ip telefon audiocodes 430hd 430HD and 440HD IP Phone Access the Answer Device screen MENU key gt Settings gt Answer Device Navigate
23. 765162 gt To end dialing a call before it s answered m Press the End softkey or the speaker key Note For advanced dialing using the phone directory see Section 4 14 on page 39 For defining a Speed Dial key see Section 4 16 on page 43 Dialing This section shows how to dial To dial either 1 key in the number on the keypad 2 press the speaker key and enter the number 3 press the speaker key or lift the handset and enter a URL address e g host and domain name or IP address or alphabetical letters e g tvservice gt To dial a regular digits phone number 1 On the keypad key the first digit of a regular phone number the LCD displays the digit in the NEW CALL field key in the remaining digits To delete from right to left entered digits press the Clear softkey To cancel the call press the Cancel softkey Version 2 0 11 51 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440H IP Phone HEM CALL Clear Cancel 2 Do any of the following e Don t do anything dialling is automatically performed after a few seconds e Press the Dial softkey dialing is performed e Pickup the receiver dialing is performed e Press the Speaker button dialing is performed e Press if you switched on speaker handset headset before keying in the digits of the phone number dialing is performed gt To dia
24. Event 1 Access the Programmable Keys screen MENU key gt Keys Configuration gt Programmable Keys B Pro qrammable heys 17 22 2 Navigate down to an Empty key and select it D Line hey 17 24 Line Key 2 Empty gt 3 Press the navigation control s left or right rim to navigate to and select Key Event D Line key 17 25 Glinekey 2 MA 28 Line Key 2 Key Event je gt Key Event Dialed Calls 4 Inthe Key Label field define an identifier that you ll easily identify in the LCD e g Dialed G Line Key 2 Ab 1 230 Diale Key Event Dialed Calls 5 Navigate down to the Key Event field and then press the navigation control s left or right rim to navigate to and select the Key Event you want to define for example Dialed Calls Version 2 0 11 47 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru AudioCodes D Line key 2 32 Key Label Dialed Key Event i Dialed Calls ie 430HD and 440HD IP Phone 6 Press the Save softkey the LCD reverts to idle mode displaying the Dialed Key Event you defined Dialed in this example Available Mike Dubb 97239 Dialed Monday 11 34 4 18 1 Deleting the Key Event This section shows how to delete a Programmable Key defined as a Key Event gt To delete a Programmable Key defined as
25. Jordan Press the softkey the Call Menu screen opens bryant 00 10 Call Menu Tres 972397640191 Trans gt Blind transfer Transfer to Parking lot Hold Conf Version 2 0 11 59 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru a VT AudioCodes 480 and 440HD IP Phone 2 Select Trans James is put on hold and Music on Hold is played to him You hear a dial tone and the TRANSFER TO screen opens TRAHSFER TO Transfer to Parking lot 3 Enter Jordan s number as shown below and press the Dial softkey Jordan s phone rings and Jordan answers TRANSFER TO CALLING Ku TALKING TO 97239764093 97239764093 HO Fress Trans to transfer Clear Cancel o End Trans End 4 Consult with Jordan and then press the Trans Softkey Jordan is transferred to Bryant ER 497279764093 call 1 Was transterred to bryant call 2 DK 6 5 2 Performing a Blind Transfer You can perform a blind transfer gt To perform a blind transfer 1 Jordan asks you James to transfer him to Bryant a Ifthe blind transfer softkey BXfer is configured on the phone press it To configure it consult your network administrator See the Administrator s Manual BJ Jordan 00 06 HO fee LE Enfer Cont b Ifthe blind transfer softkey BXfer is not configured on the phone press the softk
26. al 4 Settings 5 Status 6 Administration 12 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual Item 9 10 11 12 13 14 15 16 17 18 2 2 2 Label Name REDIAL TRANSFER HOLD Alphanumerical Keypad SPEAKER HEADSET MUTE A VOL VOL Rear View 2 Setting up the Phone Description Accesses a list of recently dialed numbers one can be selected to redial Transfers a call Places an active call on hold Keys for entering numbers alphabetical letters and symbols e g colons Activates the speakerphone allowing a hands free conversation Activates a call using an external headset Mutes a call Increases or decreases the volume of the handset headset speakerphone ring tone and call progress tones Cancel an action such as dialing a number after beginning it Programmable keys located on each side of the LCD to which you can assign functions The rear view of the phone is shown in the figure below and described in the table below Label io Ja o O N lt a Version 2 0 11 Figure 2 2 Rear View Table 2 2 Rear View Description Description Handset jack i e RJ 9 port to connect the handset RJ 45 port to connect to the Ethernet LAN cable for the LAN connection uplink 10 100 1000 Mbps If you re using Power over Ethernet PoE power to the phone is supplied from the
27. ally forwarded to your Voice Mail 3 To forward to a number In the Automatic Forward screen navigate to Forward to a Number and press the Select softkey G Automatic Forward 13 54 Do not forward calls Do not forward calls Forward to Voice Mail gt Forward to Voice Mail Forward to a Humber Forward to a Number SaAutomatic Forward BIRR 13 57 OS4566960 Select from Directory Clear Arar Start Cancel 4 Enter the number and press the Start softkey you re returned to the idle screen calls will be automatically forwarded to the number gt To deactivate call forwarding When the LCD is in idle state press the Forward softkey and in the Automatic Forward screen select Do not forward calls User s Manual 38 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 14 A 4 14 1 Accessing the Directory Accessing the directory is necessary to perform the management operations subsequently described gt To access 1 Press the CONTACTS key on the keypad OR press the ma softkey when the LCD is in idle state OR press the MENU key on the keypad select Directory and then select Personal directory l Mew contact Fersonal directory 2 Add a contact search for a contact dial a contact edit contact information or delete a contact see below 4 14 2 Addin
28. ally useful if you have a long list of contacts gt To search for a contact 1 Access the phone directory 2 Search for a contact e Navigate to the contact in the list OR e Key the first letter in the contact s name the directory locates contacts whose names begin with that letter For example as you press he j key to search for contact Jonathan the directory locates contacts whose names begin with j As you key in the next letter i e O contacts whose names begin with jo appear etc E 1 3 Jonathan 5899 Detail Clear Dial Detail Clear Back Version 2 0 11 41 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440HD IP Phone 4 15 Searching for a Contact in the Corporate Directory using T9 A Note The T9 feature only applies to searching for a contact in the Corporate directory The T9 Text on 9 keys feature enabled by default lets you press the 2 key for example on the dial pad to input the letter C You only need to press it once So to input Charles you can press 2427537 T9 supports predictive search so as letters are entered T9 displays possibilities before you finish entering the name If the name Alex for example appears multiple times in the corporate directory users can enter ALEX space and then the first letter of the family name or the first letter of the middle n
29. ame if there is one gt To access a contact in the Corporate Directory using T9 1 Open the Corporate Directory press the CONTACTS hard key or in the idle screen press the amp soft key or press the MENU hard key gt Directory gt Corporate directory P 13 3 2 Note that T9 is enabled by default On the dial pad press the key containing the first letter in the contact s name for example A You only need to press it once Then press the key containing the second letter for example L You only need to press it once Pe 14 05 3 pcos 1 14 13 L JA rano DA Alex Lifshitz Alex Rodikou Detail Clear Back 4 Use the key on the dial pad to enter a space and then enter the first letter of the family name if necessary 4 15 1 Changing from T9 to A a 1 You can search for a contact in the Corporate directory using T9 default or A a 1 gt Tochange from the default to A a 1 1 Open the Corporate Directory press the CONTACTS hard key or in the idle screen press the amp soft key or press the MENU hard key gt Directory gt Corporate directory 2 Inthe directory press the A a 1 softkey and choose your preference 13 42 User s Manual 42 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 16 Defining a Function Key as a Speed Dial This section shows how to set up p
30. amp HD VoIP Based on AudioCodes advanced robust and field proven VolPerfectHD software AudioCodes IP Phones are designed to utilize wideband coders The phones feature enhanced proprietary capabilities such as packet loss concealment high quality wideband acoustic echo canceler and low delay adaptive jitter buffers to enrich the HDVoIP experience Version 2 0 11 9 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru aa VT K AudioCodes 480 and 440HD IP Phone This page is intentionally left blank User s Manual 10 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 2 Setting up the Phone 2 Setting up the Phone 2 1 Unpacking When unpacking ensure that the following items are present and undamaged IP Phone Stand Handset Cord n HD Ss AudioCodes 4 1 2 3 4 Sa 6 7 8 9 O T A We y KA i wo O i TU z HW JA ji Cat 5e Ethernet Cable AC Power Adapter Optional If anything appears to be missing or broken contact the distributor from whom you purchased the phone for assistance 2 2 Device Description Use the graphics below to identify and familiarize yourself with the device s hardware functions 2 2 1 Front View The front view of the phone is shown in Figure 2 1 and described in Table 2 1 Version 2 0 11 11 430HD and 440HD IP Phone
31. berts m U oo ms DIAL PAD DEVICES TRANSFER CALL Invite More People This callisonhold Resume Call Ci na 97239764533 audiocodes affiliate com 1 07 PARTICIPANTS 97239764533 audiocodes affiliate com Alan Roberts Invite More People Version 2 0 11 65 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru 7 ji AudioCodes 80D and 440HD IP Phone 6 11 Using the Boss Admin Feature This section shows how to use the Boss Admin feature The feature allows a relationship to be established between a boss s phone and an administrative secretary s phone The feature streamlines office workflow and enhances efficiency Note Each phone can support up to five Bosses or Admins For setup information see the Administrator s Manual A To remove an Admin the Boss must remove the Admin in the Call Forwarding Delegates screen open the Lync client gt click Call Forward Settings gt click Edit my delegate members gt select the Admin gt click Remove It s not enough to turn off call forwarding 6 11 1 Viewing who the Bosses are on the Admin s Phone After the Boss Admin feature is configured you can view who the bosses are This can be useful for an administrative secretary replacing another during a lunch break In the admin phone s idle screen the boss alan line is indicated like this if Line Alan R gt To alternatively vie
32. brary User s Manual 14 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 2 Setting up the Phone 2 4 2 4 1 Desktop Mounting This section shows how to place the phone on a desk or flat surface gt To mount the phone ona desk or flat surface 1 Off hook the handset if on hook and place the phone upside down i e base up on your desktop 2 Onthe phone s base identify outer rails 3 Onthe phone s stand identify outer notches 4 Invert the stand and align its outer notches with the base s outer rails 5 Insert the stand s outer notches into the base s outer rails and slide the notches along the rails until the stand click locks into the base 6 Revert the phone and stand it on the desktop 2 4 1 1 Routing the Handset Cable The phone features a groove for routing the handset cable 2 4 2 Wall Mounting This section shows how to mount the phone on a wall gt To mount the phone ona wall 1 Attach the stand of the phone for the purpose of a wall mounting a Detach the base Version 2 0 11 15 430HD and 440HD IP Phone Mounting the Phone The phone can be mounted on a m Desk see Section 2 4 1 below m Wall see Section 2 4 2 on page 15 See also https Awww youtube com watch v oGe9STBYIFE to assemble the base stand http arttel ru shop ip telefony ip telefon audiocodes 430hd hitp arttel ru Ae ji AudioCodes 80D and 440HD IP Phone
33. call was logged e Duration the duration of the call Version 2 0 11 55 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru a ji AudioCodes 80D and 440H IP Phone Notes e The call history lists are stored from the newest to oldest entries The maximum number of entries for each call history type is 200 Once this maximum is attained the oldest entry is A deleted and replaced with the new entry J The call history lists are saved on a daily basis In the case of a power outage some of the received information may be lost e f you view missed calls by pressing the Missed softkey the missed calls notification no longer appears on the screen and reappears the next missed call User s Manual 56 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations 6 Performing Advanced Operations This section shows how to perform advanced operations 6 1 Answering Waiting Calls You can accept a call on an extension on which there already is an active call gt To answer a waiting call a A call with Mike Dubb is in progress We Mike Dubb 00 37 Mee 9723976541 05 audioc b Acall comes in from Tomer Keshet YA INCOHING CALL Tomer Keshet 4972239765 62 laudioce Silent Reject call waiting gt To answer Tomer Keshet 1 Press the Acc
34. d press the key successively to navigate in the menu 2 Press the 1 key on the keypad a period full stop is entered Immediately press the 1 key again a backslash is entered Pressing successively produces Symbol Explanation Symbol Dot Backslash At l Semi colon Colon Pound Dollar Yo Percentage d Caret amp Ampersand Exclamation mark Question mark gt Plus lt Hyphen _ Underscore i Approximates Explanation Star sign Equal sign Separator Open parenthesis Close parenthesis Open parenthesis Close parenthesis Open square parenthesis Close square parenthesis Double quotation marks Single quotation mark Greater than Less than Comma Forward slash Note that the asterisk symbol is entered directly using the star key Figure 3 4 Entering a Symbol e g a dot IS Sign in PH 1 71 alan User name gt To revert to letters e g abc m Press the A a 1 softkey or the key on the keypad and navigate to abc mode Figure 3 5 Reverting to Letters e g abc IS Sign in EH wi alan User name Version 2 0 11 21 http arttel ru shop ip telefony ip telefon audiocodes 430hd 430HD and 440HD IP Phone http arttel ru ya Yai ji AudioCodes 80D and 440HD IP Phone 3 5 Signing In This section shows how to sign in gt To sign in with your user password default sign in method N
35. d http arttel ru 7a Yai ji AudioCodes 80D and 440HD IP Phone 54 5 6 Rejecting Incoming Calls You can reject an incoming call the caller hears a busy tone from your phone if you do gt Toreject an incoming call m Press the Reject softkey YA INCOHING CALL Tomer Keshet 497229765 62 laudioce Silencing Incoming Calls You can silence an incoming call s ringing When you do the caller hears normal ringing but no answer gt To silence the ringing of an incoming call m Press the Silent softkey YA INCOHING CALL Tomer Keshet 4972239765 62 laudioce Answer a silenced call by pressing the Accept softkey or picking up the handset Ending an Established Call You can end an established call gt Toend an established call m Return the handset to the phone cradle if it was used to take the call or m Press the headset key or m Press the speaker key or m Press the End softkey User s Manual 54 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 5 Performing Basic Operations 5 7 Viewing Missed Received and Dialed Calls Your phone logs missed received and dialed calls In idle state the LCD displays the number of missed calls if any In the example below 3 missed calls are indicated Available 11 35 Alan Roberts 97 3 Missed Calls gt To view missed calls m P
36. diocodes com 00 08 E Call Menu 18 22 Call Menu 18 36 gt New Call Trans Trans gt Blind transfer p Blind transfer Transfer to Parking lot ransfer to Parking lot The LCD notifies you of the retrieval number to dial to retrieve the call on another phone Ra tomer keshet 00 02 Call 878 to retrieve 2 On another phone dial the retrieval number 878 in the example above the call is pulled to that phone 3 You can pull the call back to the phone which it originally was on by pressing the Retrieve softkey 6 7 Configuring Group Call Pickup GCP GCP capability lets an employee take a call coming in on a colleague s phone on their phone If an employee in an open space hears a colleague s phone ringing and knows that colleague is unavailable instead of having the call go unanswered and routed to Voice Mail the call can be redirected and answered by the available employee Only employees configured in the Lync server s GCP parameter can pick up the call Consult your system administrator if required Version 2 0 11 61 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru 7a Yai ji AudioCodes 80D and 440H IP Phone 6 8 Hosting 3 Way Conference Calls You can establish a 3 way conference call with two other parties Note e This section describes 3 way conferencing when Better Together over Ethernet BTOE is not installed e For details on
37. djusting the volume the Speaker Volume bar disappears from the screen 4 12 5 Adjusting Headset Volume The volume of the headset can only be adjusted during a call Once you have changed the volume level the volume applies to all subsequent headset use gt To adjust the headset volume 1 During a call press the HEADSET key 2 Press the VOL i or VOL key the Headset Volume bar is displayed on the screen an 00 16 HO 97239765162 Headset Volume 4 KUINOA F Hold Lont End 3 Adjust the volume using the VOL ih or VOL key After adjusting the volume the Headset Volume bar disappears from the screen Version 2 0 11 37 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440HD IP Phone 4 13 Defining Call Forwarding This feature enables you to automatically redirect an incoming call to another phone number if a user defined condition is met e g if the line is busy gt To define call forwarding 1 Access the Automatic Forward screen MENU key gt Settings gt Forward settings or press the Forward softkey when the LCD is in idle state GAutomatic Forward BREI 13 57 Select from Directory Start Cancel 2 To forward to voice mail In the Automatic Forward screen navigate to Forward to Voice Mail and press the Select softkey you re returned to the idle screen calls will be automatic
38. e s m Ring m Tones e g dial tone m Handset E Speakerphone m Headset 4 12 1 Adjusting Ring Volume You can adjust the volume of the ring indicating an incoming call gt To adjust ring volume 1 When the phone is in idle state i e not in use press the VOL i or VOL key the Ringer Volume bar is displayed on the screen Available 13 24 Hike Dubb 37239 Ringer Yolume lt a AKUNA F Cd Missed Forward Status 2 Press the VOL Fi or VOL key on the keypad to adjust the volume After adjusting the Ringer Volume level disappears from the screen 4 12 2 Adjusting Tones Volume You can adjust the phone tones including dial tone ring back tone and all other call progress tones gt To adjust tones volume 1 Off hook the phone using handset speaker or headset 2 Press the VOL r or VOL keyboard key the Tones Volume bar displays on the screen User s Manual 36 Document LTRT 11934 D Outbound Prosy 17 08 Use Hosted Proxy si Enabled f Frosy Address Saue Cancel 3 In the Proxy Address field enter the hosted service provider s domain name FQDN D Outbound Frosy Em 17 24 D Outbound Frosy P 17 45 Use Hosted Prony Use Hosted Prony Enabled Enabled gt audiocodes _ Clear Arar Saue Cancel 4 Navigate down to the Port field configure the port default 0 and then press the Save softkey D Outbound Frosy Wed Frosy Address audiocodes com
39. e uppermost right corner of the device flashes Version 2 0 11 27 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440H IP Phone 4 4 1 Configuring Busy on Busy This feature rejects an coming call if you re already in an active call on either the IP phone or Lync client It plays a busy signal to the caller ali Waiting 15 35 O Disabled O Enabled E User s Manual 28 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 5 Setting Date and Time Date and time is automatically retrieved from the deployed Network Time Protocol NTP server enabled by your administrator gt To enable the NTP server 1 Access the Date and Time screen MENU key gt Settings gt Date and Time D settings 16 44 Date and Time 15 46 1 Language 1 tp Seruer lt Enabled gt Ring Tone Ring gt c Time zone 3 Time format 3 Call ETK Enabled If not already Enabled notify your network administrator To configure the Time Zone Navigate to the Time zone option and press the Select softkey Navigate to and select the time zone relevant to your geographical location See Table 4 1 below for a list of all Time Zone options wy N Time Zone 18 50 PUGH T 1 2 00 Eniwetok Ewa COlGMT 11 00
40. een is displayed G Line key 16 55 Line Key 2 si Speed Dial BLF je Version 2 0 11 45 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru a VT AudioCodes OO 430HD and 440HD IP Phone 2 Press the navigation control s left or right rim to navigate to and select Empty G Line Key 16 57 Line Key 2 Empty fe 3 You re returned to the idle LCD the Speed Dial is removed Available 16 54 Mike Dubb 97239 Monday CO Missed Forward Status User s Manual 46 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 18 Defining a Programmable Key as a Key Event You can alternatively define the five Programmable Keys as Key Events For example in the figure below a Programmable Key has been defined as a Dialed Key Event Pressing the key opposite Dialed opens the Dialed Calls screen Available 17 05 Mike Dubb 97239 i es ee ed EE Note The left uppermost key opposite the LCD is the preprogrammed Phone Line It cannot be defined as a Key Event Other Key Events you can define in addition to Dialed Calls are Missed Calls Received Calls DnD All Forward All The section below shows how to define a Programmable Key as a Key Event E E m Directory E E gt To define a Programmable Key as a Key
41. ept softkey the waiting call from Tomer Keshet is answered the previous call from Mike Dubb is put on hold Mike Dubb 00 16 P 9723976541 O18 on woe We Tomer Keshet 00 03 ee 972397651 623 3udioc Hold Conf Mike Dubb TEE 972297654105 on wou We Tomer Keshet 00 56 ee 9723976551 623 3udioc Note To enable disable the call waiting feature see Section 4 3 on page 27 A Version 2 0 11 57 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440HD IP Phone 6 2 Placing Calls On Hold You can place a call on hold in order to answer an incoming call see Section 6 1 on page 57 or to make another call The party put on hold will hear music played Music on Hold MOH gt To place a call on hold m Accept an incoming call and then press the HOLD key on the keyboard or press the Hold softkey the call is put on hold v To retrieve a call on hold Press the HOLD key again OR press the Resume softkey Note When using the handset in a call if the handset is on hooked after putting the call on hold the call is not disconnected and the audio is switched to the speaker For the call to be disconnected as it was in earlier versions refer to your network administrator 6 3 Calling a Contact Listed in the Directory This section shows how to call a contact listed in your directory g
42. erver see the Administrator s Manual e The Personal Directory and the Corporate Directory display the presence status of contacts if your system administrator set them up in the Microsoft Lync Server see the Administrator s Manual e Corporate Directory contacts in your phone cannot be edited or deleted http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru a C AudioCodes 480 and 440HD IP Phone 6 Optionally navigate down and enter the contact s SIP URI e g mike dubb audiocodes com You may find this option useful if you don t know their phone number 7 Press the Sp Dial softkey to assign a speed dial key if required D Modify contact Be lizi D Assign to Speed Dial Hame Alan p 1 Empty Empty 426 3 Empty Clear 5p Dial Saue Cancel 8 Navigate to the first Empty speed dial and press the Select softkey a speed dial key is assigned to the contact 9 Press the Save softkey Contact Saved is displayed 10 To view the assigned speed dial navigate down to the contact s name and press Detail navigate down to this screen Contact details 14 34 Home 05604 958 Mobile 0545663606 Dial 4 14 3 Editing Contact Information This section shows how to edit contact information gt Toedit 1 Access the Personal directory and navigate to the name of the contact to edit P 15 20
43. ey and in the Call Menu that opens navigate down to and select the Blind transfer option We Jordan 00 03 G Call Henu A Call Menu Ho 497239764093 Mew Ca Trans Blind transfer lind transfer Transfer to Parking lot Transfer to Parking lot Hold Cont Select Cancel 2 Inthe TRANSFER TO screen that opens enter Bryant s number 4091 and then press the Trans softkey TRANSFER TO TRANSFER TQ gt 4051 Clear Cancel 3 TRANSFERRING Be DISCONNECTED Jordan Jordan to 409 97239764043 User s Manual 60 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations 6 6 Parking a Call You can park a call i e you can transfer a call to a parking lot for it to be picked up on any other phone in the enterprise by a party who must dial a retrieval number in order to retrieve it on that phone The retrieval number is configured in the Lync server s parking lot parameter Your system administrator can change the retrieval number if required Tip Don t park a call unless you know precisely who you want to answer it If you park a call it can be answered by anyone in the enterprise listed in the Lync server s parking lot parameter A gt To park a call A When you re in the call press the softkey and then navigate to and select the Transfer to Parking Lot option Ph 26 au
44. ezinski 6 11 3 Viewing Bosses and Admins You can be a boss but you can also have a boss You can be an admin in charge of the other admins in the office i e you can be their boss but you can also report to a boss above you You can therefore have two lists displayed in your IP phone bosses and admins To view them access the Directory screen as described in the previous sections 6 11 4 Handling an Incoming Call for the Boss The administrative secretary can handle an incoming call for the boss gt To handle an incoming call for the boss 1 Your phone rings simultaneously with the boss s phone when the call comes in INCOHING CALL lior 2 Press the Accept softkey this screen is displayed on the boss s phone ANSWERED EY admin 3 Press the OK softkey Press the MENU key on the device and from the Call Menu screen that opens select the Handoff option the call is transferred to the boss TRANSFERRING andott Redirect call to boss YA 9123976431 3 Wew Call to 4313 Trans 4 When the boss answers you ll view this screen tT ANSWERED EY boss 6 11 5 Calling on Behalf of the Boss The administrative secretary can make a call on behalf of the boss The admin can press the boss s line key or optionally press the digit keys of the destination number 6 11 5 1 Using the Boss s Line Key You can make a call on behalf of the boss by pressing the boss s line key in
45. f you haven t signed in yet Sign out The Sign out softkey is only displayed after pressing the Status softkey after signing in cea Opens the phone s Directory Lets you select a contact in the Corporate directory or Personal directory Displayed in idle state Also displayed for example after lifting the handset and after selecting gt New Call Trans or Conf see below Select Selects a menu or menu option Identical to the OK key either can be used BToE Generates a pairing code to use when setting up Better Together over Ethernet A a 1 Enables switching between input modes abc ABC Abc or numbers Save Saves settings Cancel Cancels the currently initiated call or configuration Dial Displayed after a number is keyed a directory contact is selected or a logged call is selected Dials the phone number directory contact logged call Clear Displayed for example after entering a digit of a phone number Deletes from right to left Displayed after a number is dialed and the call is answered on the other side Also shown after you answer a call Accesses the New Call Transf screen in which you can key a number or URL Conf Displayed after a number is dialed and the call is answered on the other side Also shown after you answer a call Accesses the NEW CALL screen in which you can key a number or URL Transf Displayed after a number is dialed and the call is answered on the other side Also shown after a call is
46. fony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 3 4 4 Enabling Call Waiting You can enable or disable the call waiting feature gt To enable or disable call waiting 1 Access the Call Waiting screen MENU key gt Settings gt Call Waiting D settings 15 32 1 Language c Ring Tone lt Ringil 2 Navigate to and select e Disable disables call waiting OR e Enable enables call waiting OR e Busy on Busy see Section 4 4 1 below Ei call Waiting 15 33 O Disabled UE abled Busy on busy 3 Press the Select softkey to apply your settings 4 Press the Save softkey to save your settings Managing Simultaneous Incoming Calls If two calls simultaneously come in on a phone or if a user is in a call and a third party calls the phone s LCD displays them in a graphically user friendly way E Simultaneous incoming calls both calling parties flash rE Bryant y 97239764091 Jordan 97239764093 Silent Reject m When one of the incoming calls is answered Jordan 97 2S 9764093 We Bryant 00 13 HO fee el Silent Reject m When a phone is in a call and another comes in We Jordan 00 13 HO fee EE rE bryant rd 97 2S 9764091 Silent Reject Additional visual indications on the device m The red Programmable Key LED flashes adjacent to the incoming call displayed in the LCD m The blue Ring LED in th
47. g press 3 to E y E y navigate to Speed Dial To select a menu or menu item Press the Select softkey or press the navigation control s OK button To cancel and move to a previous menu level Press the Back softkey 3 4 Entering Numbers Alphabetical Letters and Symbols The phone s keypad allows you to enter alphabetical letters numbers and symbols and to switch from one mode to another gt 1 User s Manual To select a mode e g lower case letters When signing in for example press the A a 1 softkey and navigate in the mode menu to e abc lower case letters OR e ABC upper case letters OR e Abc first letter upper case the rest lower case OR e 123 numerical mode i e numbers Figure 3 3 Alphanumerical Selection IS Sign in PH wi ala Uzer name Select abc the selection is displayed see the figure above Press the MNO key for example on the keypad m is entered Press the GHI key three successive times pressing it once produces g twice produces h i is entered see the figure above Enter k and e 20 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 3 Getting Started gt To enter a symbol e g dot or or hyphen 1 If you re not in lower case alphabetical mode press the A a 1 softkey and navigate to abc mandatory You can also access the mode menu by pressing the key on the keypa
48. g Contacts to the Personal Directory This section shows how to add a contact to the Personal Directory You can enter the contact s home number office number mobile number and or SIP URI You can also define a Speed Dial to place calls quickly to the contact see Section 4 16 on page 43 gt To add a contact to the phone directory 1 Access the Personal directory 2 Select New contact press the Select softkey G Modify contact uu 19 26 Office Saue Cancel 3 Inthe Modify contact screen key in the Name of the new contact see Section 3 4 on page 20 for detailed instructions 4 Navigate down and key in the new contact s office phone number see Section 3 4 on page 20 for detailed instructions 5 Optionally navigate down and key in the new contact s home and mobile numbers as well Version 2 0 11 39 430HD and 440HD IP Phone Managing Your Personal Directory You can add contacts to the Personal Directory and edit and delete them if necessary After adding a contact you can call the contact directly from the directory see Section 6 3 on page 58 If you receive an incoming call from a contact listed in the directory the LCD displays the name listed If you assign a speed dial key to the contact you can press it to call them Note e You can add a maximum of 1 000 contacts to your Personal Directory e Your phone also features a Corporate Directory set up by your system administrator in the Microsoft Lync S
49. hange the default 1 Access the Languages screen MENU key gt Settings gt Language D settings 15 08 Ring Tone Ring 3 Call Waiting lt Enabled gt 4 Date and Time 2 Navigate to the language you require D Language 15 10 COP ycckHA a Deutsch CY RpAaTHChE A Francais P 3 Press the Select softkey to select it 4 Press the Save softkey to save the setting Version 2 0 11 25 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440H IP Phone 4 2 Selecting Ring Tone You can choose from a selection of ring tones to indicate incoming calls gt Toselecta ring tone 1 Access the Ring Tone screen MENU key gt Settings gt Ring Tone D settings 15 18 es 3 Call Waiting lt Enabled gt 4 Date and Time 2 Navigate to and select a ring tone A sample of each ring tone is played as you navigate through the list D Ring Tone 15 14 Ringo D SI Ringo3 Ringo 3 Set ring tone volume by pressing the VOL r or VOL key D Ring Tone 15 20 Ringil Ringer Yolume KUNOGA P A few seconds after adjusting the volume level the Ringer Volume indication is hidden 4 Press the Select softkey to apply your settings 5 Press the Save softkey to save your settings User s Manual 26 Document LTRT 11934 http arttel ru shop ip tele
50. hitp arttel ru AudioCodes 400HD Series of High Definition IP Phones C HD VolP 430HD and 440HD IP Phones User s Manual 430HD and 440HD IP Phones with Microsoft Lync Version 2 0 11 M Lync Microsoft Partner Gold Communications A f 3 AudioCodes DFO voir http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual Contents 1 Introducing the 430HD and 440HD IP Phone ssssssmamananznaanananananasazanzaanzaanaana 9 1 1 About AudioCodes Series of High Definition IP PRONES sssssssssnesnnnnennsnnnnsennernrsenrenennes 9 12 Culina Bags Voke Qualy amp HD VOIP ussspnee i eeenieen 9 2 Setting up the cg 12 seen ern enn erent Senora renee eee ere Terran e 11 WA aa 11 WA EIA AAA AA 11 AA P WA emer pepe mn ore ce er ee N E E AE oner one Oren rer 11 ILA te repertoires aero estes ape teaser aia ee ei 13 I vases recreates E EEEE AEE EER 14 2 4 Mounting the PRAone cccccccccccceeeceeeeseeeceeeeceeeceeceeeceueeseeessueeseesseeseueeseeesseseneeesageegas 15 E N E aie die Pina a PPE E I EP ass ees eae eae 15 2 4 1 1 Routing the Handset Cable wmmamwmwwnnamanawwwwnanzmaawunununaninuwi ninani 15 WAL o E e T a a AAA 15 Noe EEEE EE WE 17 3 1 Getting Acquainted with the LI rescsassscse state antsnsessrsnccusnsereansseaccsaiacnvsaseiasannenn
51. ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 3 Getting Started 3 3 Navigating to Menu Items Menus are used to access information and to configure the phone For example select the m Personal directory item under the Directory menu to add contacts m Missed Calls item under the Call Log menu to view missed calls and to reply to them E Network Status item under the Status menu to view the phone s IP address The figure below shows the phone s menus and submenus Figure 3 2 Menus Call Log All Calls Missed Calls Received Calls Dialed Calls Corporate directory Personal directory Keys Configuration Function Keys Programmable Keys Language Ring Tone i Call Waiting Forward settings Date and Time LCD Contrast BLF LCD oo Backlight Timeout Answer Device Location L Outbound Proxy Network Status Firmware Version Release Information Administration Note The Administration menu is intended for system administrators only It is password protected See the Administrator s Manual for details Version 2 0 11 19 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru Na T wi AudioCodes 430HD and 440HD IP Phone gt Toaccess the menus m Press the MENU key located on the device gt To navigate to menu items m Press the navigation control s lower rim OR press the menu item s number e
52. key Press the MENU key on the device and from the Call Menu screen that opens select the Redirect call to boss VM option the call is forwarded to the boss s voicemail call Henu 11 20 Handott edirect call to boss YA Mew Call Trans User s Manual 70 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations 6 12 Retrieving Voice Mail Messages New messages are in your Voice Mail if m The Ring LED on the front of the phone is permanently lit blue see Figure 2 1 label 1 m An envelope icon is displayed in the phone s LCD m A stutter dial tone is heard when you pick up the handset m The voice mail key on the phone is illuminated red When you have at least one new message in your voice mail box you can listen to it gt Tolisten m Press the VOICE MAIL key the phone dials your voice mail box Follow the instructions of your voice mail provider as required KY CONNECTED 29999995 If you re prompted with the message below contact IT in order to configure enable your private voice mail Your account is not configured for Exchange Unified Messaging Note If the voice mail box phone number has not been configured by your system administrator then after pressing the VOICE MAIL key enter the mail box phone number and then press the Save softkey Press the VOICE MAIL key again to listen to voice mes
53. l field and enter the contact s name to be displayed 0523955026 Ragi Clear Arar Saue Cancel OR Skip the Number and Key Label fields and navigate down to and select Select from Directory gt Personal Directory or Corporate Directory gt the contact to whom to assign the Speed Dial 43 http arttel ru shop ip telefony ip telefon audiocodes 430hd Function key BEA 18 54 430HD and 440HD IP Phone http arttel ru 7a VT L wd AudioCodes 430HD and 440HD IP Phone D Function Key 3 1b P 16 05 c Key Label E Alan c Personal directory Jake 4265 Jonathan Raoul 3 Select from Directory 3 Select from Directory Alan 4 Call Type Speed Dial ELF f Save Cancel e Navigate to and select Speed Dial or Speed Dial BLF if you re unsure whether or not the contact is a Lync contact it s advisable to leave this parameter s default value unchanged Press the Save softkey the SD is created it is displayed in the BLF LCD 440HD phone only and listed in the Function Keys screen both phone models The BLF will turn on if it s a Lync contact 4 16 1 Editing a Speed Dial You can edit a Speed Dial gt 1 6 To edit a Speed Dial Long press the Function Key defined as a Speed Dial the Function Key screen is displayed In the Number field edit by pressing the Clear softkey to delete digits Navigate down to the Key Label field Edit
54. l ru User s Manual 3 Getting Started To sign in with your PIN code In step 4 of the previous method instead of entering your Password navigate down to the Switch sign in method screen 15 Sign in 14 5 Fassword Switch sign in method Press the Select softkey the sign in method switches to signing in via PIN code Enter the phone number IS Sign in BFA 14 54 972397654 Fin code Cancel Navigate down to the PIN code screen 15 Sign in EFE 14 55 Fhone number 972397654910 Cancel Enter the PIN obtain it from your system administrator and press the Sign in softkey that s enabled after entering the first character of the PIN you ll then be signed in 3 6 Signing Out This section shows how to sign out gt 1 2 Version 2 0 11 Note If a user signs out and another signs in the phone presents empty Speed Dials and empty Call Logs to the newly signed in user The Speed Dials and Call Logs of the signed out user are not saved on the phone To sign out In the idle screen press the Status softkey In the Status screen press the Sign out softkey d busy 14 58 Status ike Dubb 97239 Available Thursday gt ter Do not disturb Uct D Away CO Missed Forward Status Sign out Cancel You re now signed out You re returned to the idle screen displaying the Sign in softkey Offline 15 00 Thursday
55. la URL 1 Press the speaker key or lift the handset the LCD displays the NEW CALL field and the URL softkey 2 Press the URL softkey and enter a URL address see Section 3 4 for switching letters numerals and symbols To delete from right to left entered letters numerals symbols press the Clear softkey To cancel the call press the Cancel softkey URL DIALING alan 0 2 11 33 Clear Cancel 3 Press the Dial softkey 5 2 2 Redialing You can redial a number previously dialed gt To redial 1 Press the REDIAL key the Dialed Calls screen is displayed listing in chronological order recently dialed numbers Maeda Ths C Alan Roberts C2Shai Shemesh 2 Navigate to and select the number to redial 3 Press the Dial softkey or press the OK key User s Manual 52 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 5 Performing Basic Operations 5 2 3 Dialing a Missed Call The phone logs all missed calls The LCD in idle state displays the number of missed calls 3 Missed Calls CO Missed Forward Status To dial a missed call Press the Missed softkey the Missed Calls screen is displayed D Missed Calls mean lsh Shalorm Dial gaue Detail Back Navigate to the missed call to dial if there are more than one listed Press the Dial softkey or press the OK key 5 3 Answering Calls
56. lacing a call to a contact by pressing a Function Key defined as a Speed Dial You can define each of the 12 Function Keys on the phone s BLF sidecar as a Speed Dial Speed Dials for 12 contacts can therefore be defined An additional five can be defined using the Programmable Keys see Section 4 18 on page 47 Version 2 0 11 Note These are your own private Speed Dials They are preserved even if you sign out of the phone sign in with another user sign out as that user and then sign in again as your own user The Speed Dials are preserved irrespective of whether configured on the BLF sidecar or on the Programmable Keys adjacent to the LCD To define a Function Key as a Speed Dial Access the Function Keys screen MENU key gt Keys Configuration gt Function Keys E keys Configuration 15 44 1 Function Keys Programmable Keys Navigate to and select an empty undefined Function Key the selected Function Key is displayed 2 in this example 4 Customizing Your Phone c Key Label Function Key 1 is the topmost of the 12 Function Key 2 is second from the top Function Key 12 is the lowermost You can also access a Function Key screen by long pressing one of the twelve Function Keys In the Number field enter the contact s phone number Function key 2 REY 15 59 052395802 c Key Label Clear Arar Saue Cancel Navigate down to the Key Labe
57. lefony ip telefon audiocodes 430hd http arttel ru User s Manual 5 Performing Basic Operations 5 1 5 2 1 Performing Basic Operations This section shows basic phone operations Using Audio Devices You can use one of the following audio devices on the phone for speaking and listening E Handset To make a call or answer a call lift the handset off the cradle E Speaker hands free mode To activate it press the speaker key during a call or when making a call To deactivate it press the speaker key again m Headset hands free mode When talking on the phone you can relay audio to a connected headset To enable it press the headset key To disable it press it again You can easily change audio device during a call m To change from speaker headset to handset Activate soeaker headset and pick up the handset the speaker headset is automatically disabled m To change from handset to speaker headset Off hook the handset and press the speaker headset key to activate the soeaker headset Return the handset to the cradle the speaker headset remains activated Making Calls The phone offers multiple ways of making a call After dialing a number m LCD displays and the called party s phone number or contact name if it s listed in the phone directory m LCD displays the line extension number on which the called party is dialed m The phone plays a ring back tone LCD indications CALLING 97239
58. n out Cancel 2 Navigate to a presence status Table 4 2 Presence Statuses Presence Status Description Available You re online and available for other contacts to call Busy You re busy and don t want to be interrupted Do not disturb You don t want to be disturbed Stops the phone from ringing when others call you If DnD is activated callers hear a tone indicating that your phone is busy the call is blocked and your LCD s idle screen indicates Missed Calls Away You want to hide your status and appear to others you re currently away Be right back You are away briefly and will return shortly Reset Automatically updates your status received from the Lync 2010 server 3 Press the Select softkey the status you selected is displayed in the idle screen Available TET Hike Dubb 97239 Sunday CO Missed Forward Status 4 To reset your presence status navigate to Reset in the Status screen and press the Select softkey your status is received from the Lync 2010 server and automatically updated Note If a contact listed in your phone s BLF list is in a call the red BLF LED on your phone flashes on and off to indicate it Version 2 0 11 49 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd hitp arttel ru 7a VT KW AudioCodes 40D and 440HD IP Phone This page is intentionally left blank User s Manual 50 Document LTRT 11934 http arttel ru shop ip te
59. nform your system administrator Increase the volume see Section 4 12 1 Adjust the phone s screen contrast level see Section 4 6 Adjust the screen s backlight timeout see Section 4 7 Verify that your headset is securely plugged into the headset port located on the side of the phone Verify that the headset volume level is adjusted adequately see Section 4 12 5 Version 2 0 11 73 http arttel ru shop ip telefony ip telefon audiocodes 430hd 430HD and 440HD IP Phone hitp arttel ru AudioCodes 400HD Series of High Definition IP Phones ii HD VolP 430HD and 440HD IP Phones User s Manual 430HD and 440HD IP Phones with Microsoft Lync Version 2 0 11 fud AudioCodes www audiocodes com http arttel ru shop ip telefony ip telefon audiocodes 430hd
60. ng Advanced Operations 6 10 5 Transferring a Call You can transfer a call to another party either from your PC Lync client or IP phone whichever is more convenient for you at the time for an enhanced unified communications experience gt To transfer a call 1 From your PC Lync client or IP phone make a call calling is indicated on both PC Lync client and IP phone 2 When the called party answers you can perform either a consultative transfer or non consultative blind transfer e From your IP phone user interface press the softkey and perform a non consultative transfer as follows Pm 972545669606 miss D Call Menu eee oe amp TRANSFERRING 972545669606 New Call rans Transfer to Parking lot to 37233765533 Cancel Clear Cancel OR perform a consultative transfer as follows G Call Menu 13 50 coats an RI CALLING 972545669606 Riise 97239765533 Phy Grad Brzezinski 0023 97239764533 Transfer to Parking lot Trans Dial Clear Cancel G Call Menu rans Transfer to Parking lot 497239765533 call 1 was transferred to 972545669606 call 2 Cancel e From your PC Lync client you can also perform a consultative transfer or non consultative blind transfer The operation is mirrored in your IP phone i Hold 1 07 A PARTICIPANTS 972545669606 audiocodes affiliate com pua t i ya 972545669606 audiocodes affiliate com Alan Ro
61. oins a Lync meeting the phone is muted and the red MUTE bution is lit The user can unmute using the phone s MUTE button or using the Lync client gt Tomake a conference call 1 In the Lync client make a call and then invite others the IP phone s user interface mirrors the PC Lync client You can add an unlimited number of participants to the call 2 You can use the IP phone s speakerphone handset or headphones to continue the conference 3 You can end the call from the IP phone by pressing the End softkey Answering a Call You can answer an incoming call on the Lync client or IP phone whichever is more convenient for you at the time providing an enhanced unified communications experience and optimizing enterprise efficiency When answering an incoming video call with a paired phone the call is established The default device is the PC speaker microphone rather than the phone Subsequent audio calls will be unaffected the paired phone will still be the default device gt To answer a call on the IP phone 1 When the INCOMING CALL screen is displayed in the IP phone s user interface press the Accept softkey the call is answered INCOHING CALL BJ Alan Roberts TEE HO fee TE Alan Roberts KITI 2 You can end the call by pressing the End softkey User s Manual 64 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performi
62. ote provided by your IT administrator e lf you select the PIN code method and then sign out PIN code will be presented the next time you sign in in which case you can switch back to the password method if you need to e You can sign in with your user password default sign in method or with your PIN code 1 In the idle screen press the Sign in softkey on the device the LCD displays the Sign in screen 14 07 Sign in Fim 14 05 Sign in address namelidarnain car Thursday 2 Enter your SIP URI To switch from lower case alphabetical letters to numbers and symbols see Section 3 4 on page 20 3 Navigate down to the User name screen and enter your domain name backslash and User Name IS Sign in PH 11 Sign in address domainname audiocodes alan Om Cancel 4 Navigate down to the Password screen IS Sign in PH 1 Uzer name audiocodes alanr Cancel 5 Enter your Password the same password you use to access your PC For information on switching from lower case alphabetical letters to numbers and symbols see Section 3 4 on page 20 Press the Sign in softkey that s displayed Sign in med 14 14 User name x audiocodes alanr gt Signing in see Asasi Clear Sign in Cancel You re now signed in User s Manual 22 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http artte
63. r IP phone as an extension of your Lync client and how to use your Lync client as an extension of your IP phone for enhanced unified communications and optimized efficiency Before using BToE functions you need to install BToE See the Administrator s Manual for detailed information on installing BToE Before using BToE functions make sure in Lync client that the Primary Device selected is Handset AudioCodes BToE 6 10 1 Signing In You can sign in to the IP phone from the Lync client gt To sign in to the phone from the Lync PC client 1 Sign out from the IP phone a Inthe phone s idle screen press the Status softkey james 9092 a Status Li t JAuailable O OOOO Busy 1b Do not disturb Away Sign out Cancel Co Missed Forward Status b Inthe Status screen press the Sign out softkey the phone goes offline and the Lync client on the PC prompts you for Logon information Missed Sign in Logon information needed A connection has been detected between your desk phone and Lync To complete the connection type your network logon password Sign in address james audiocodes info User name james Password 2 In the Lync client Logon information prompt enter the same Password you use to access your PC and then click OK the IP phone s user interface displays the registration process the phone is signed in and after a few seconds the two interlocked rings are displayed indicating that
64. ress the Missed softkey Note After viewing the indication disappears from the screen The next time a call is missed the indication will reappear gt To view call history 1 Access the Call Log screen MENU key gt Call Log 2 Inthe Call Log screen navigate to and select the call log you require B Call Loq 16 51 c Missed Calls 3 Received Calls 4 Dialed Calls e All Calls calls that were missed received and dialed e Missed Calls calls that were not answered e Received Calls the most recently answered numbers e Dialed Calls the most recently dialed numbers 3 Navigate to the option you want and press the Select softkey a list of the logged calls is displayed for example Dialed Calls D Dialed Calls 12 00 C Alan Roberts C2Shai Shemesh Dial Sale Detail Back 4 Press the softkey you need e Dial dials the number of the selected logged entry e Save saves the related information about the call entry in the personal directory for adding a contact in the directory see Section 4 14 on page 39 e Detail accesses the Call Details screen which displays details of the call entry Call Details Tite Humber 97239764263 Time 16 29 Date 03711 72013 Duration 00 00 00 The Call Details screen displays the following logged call information e Number phone number logged e Time the time the call was logged e Date the date on which the
65. rs to deploy a single instance of the Lync Server software to securely and economically host multiple tenants with a rich fully integrated UC solution To connect the AudioCodes Lync compatible phone to a hosted Lync environment LHP a dedicated Outbound Proxy parameter is available which is used to configure the hosted service provider s domain name FQDN Note e In hosted environments it s common practice that this hosted domain name is different to the enterprise s domain name e Refer also to 400HD Series IP Phones for Lync Hosting Partner LHPv2 Environment Configuration Note To configure a phone for an LHP environment configure the address of the Outbound Proxy as the hosted service provider s domain name FQDN gt Toconfigure the address of the Outbound Proxy 1 In the phone s LCD access the Outbound Proxy screen MENU key gt Settings gt Outbound Proxy G Settings 17 04 5 Backlight Timeout 10 5 gt 9 Answer Device Speaker 10 Location gt 11 Outbound Proxy D Outbound Prosy 17 06 Use Hosted Proxy Disabled fe Save Cancel 2 Press the right rim of the navigation control to set the Use Hosted Proxy field to Enabled Version 2 0 11 35 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440HD IP Phone 4 12 Adjusting Volume You can adjust the volume of the phon
66. s left or right rim to navigate to the contrast level that suits you best 3 Press the Save softkey to apply your settings Version 2 0 11 31 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru 7 ji AudioCodes 80D and 440HD IP Phone 4 7 Defining BLF LCD Contrast A N Note Applies only to the 440HD IP Phone The BLF LCD supports 40 different contrast levels The range is 0 39 The default is 16 You can choose the level that suits you best gt To define the BLF LCD s contrast level 1 Access the BLF LCD Contrast submenu MENU key gt Settings gt BLF LCD Contr D Settings 16 18 3 Call Waiting lt Enabled gt i 4 Date and Time 5 LED Contrast lt Level 4 gt 6 BLF LCD Contr lt Level 16 gt 2 Press the navigation control s left or right rim to navigate to the contrast level that suits you best BLF LCD Contrast 16 lt TEREEIOO00000000 3 Press the Save softkey to apply your settings User s Manual 32 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 4 Customizing Your Phone 4 8 Defining LCD Backlight Timeout You can define how long the phone s backlight will stay on when the phone is idle When this duration times out the backlight switches off For the backlight to never time out you can select the Always on option The default is
67. sages Version 2 0 11 71 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd hitp arttel ru 7a VT KW AudioCodes 40D and 440HD IP Phone This page is intentionally left blank User s Manual 72 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 7 Troubleshooting 7 Troubleshooting Use this section if a problem with your phone occurs If this section does not facilitate resolving the issue contact your system administrator Table 7 1 Troubleshooting Symptom Problem Phone is off Phone is not no LCD displays receiving power and LEDs LAN Link Failure No LAN a message displayed connection on LCD screen Phone is not ringing Ring volume is set too low LCD display is poor LCD settings Headset has no Headset not s audio connected properly Corrective Procedure Verify that the AC DC power adapter is attached firmly to the DC input on the rear of the phone Verify that the AC DC power adapter is plugged into the electrical outlet Verify that the electrical outlet is functional If using Power over Ethernet PoE contact your system administrator to check that the switch is supplying power to the phone Verify that the LAN cable is connected securely to the LAN port on the rear of the phone Verify that the other end of the LAN cable is connected to the network switch If it s not i
68. se The figure below shows the phone s LCD in idle state Figure 3 1 LCD in Idle State Reference Table 3 1 LCD in Idle State Reference Description Presence status Available Busy Do not disturb Away or Be right back See Section 4 19 on page 49 for details 1 User name configured by your system administrator using the Web interface and phone number Day Date and Month automatically retrieved from the Network Time Protocol NTP j server enabled by your system administrator Time automatically retrieved from the Network Time Protocol NTP server enabled by your system administrator 3 Softkeys to activate a softkey press the key on the device below the LCD corresponding to the softkey See Table 3 2 for softkey descriptions Version 2 0 11 17 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru AudioCodes 430HD and 440HD IP Phone 3 2 Softkeys The table below describes softkeys displayed in the LCD according to menu level currently accessed To use a softkey press the key located on the device directly below it Table 3 2 Softkeys Softkey Description Missed Displays missed calls Forward Defines and activates call forwarding Status Displayed in idle state Activates presence status Available Busy Do not disturb Away Be right back Reset Sign in The Sign in softkey is only displayed in the idle screen i
69. snssnnacauuane 17 3 2 SoftkeyS oo nn onennnneennnnnennnnnnnnnnrrnrrrrnrrrrnrrrrrrrrrrrrrrresnrrrnsnrrinsnnrrnnnreronnrrerrnrerennrrenennreenneene 18 3 3 Navigating to Menu Hems wA WA KAWA ENE EEA EANA AA 19 3 4 Entering Numbers Alphabetical Letters and Symbols w wwmmmmwmmamwnmwwnnawwmwawina 20 AA AA AA AAA 22 WA UA AA 23 Wi AA 24 A CUSlomizing me Xo 6 PA eee ieia a anika nn errno 25 ki Ohandno heL O Bd siasii SEE AEAEE EEEE 25 WA ERNO TONE Aa 26 4 3 Enabling Call WAiting ww wwmmmammamamuwanamuwanuwunawanuna namuna nukunazukunazununananinanaa 27 4 4 Managing Simultaneous Incoming CAllS ww wemwmmamwmnwnmwwnanuwunananunananunanuwwa 27 dl COMON BUS On BUS F aa eisai 28 4 5 Setting Date and TIMe ww wwmamamamamanuwanamuwanamunawa kunawa tununununazukunanununana kinana 29 46 Changing LOD Contrast Level ia nenien nna iR SENAERA 31 Ar Deining BLF LD COn II 32 4 8 Defining LCD Backlight TIMmeout wwmmemwmamwunanwnzamunzanunanunanuwunanunanimanunuzanunznu aa 33 4 9 Selecting an Answering Device cccccccccsesecceceeeeeeeceeeceeeaeeeceeeeeeeeeesaeeeeeeseaeeeessaaeeeeeeas 34 Br a WA O AWA 35 ATT Dennna an Oubound PEO eeii eian a SEE Bere er ere TE 35 IA a AI IAEA 36 4 12 1 Adjusting Ring VOIUME cccccccccssssececcceeseeeecceeaueeeeceeaseeeeeeeeaseeeeeseaaeeeseseaaseeesessageeesesaas 36 4
70. t Tocall 1 Press the CONTACTS key on the keyboard navigate to Personal directory and press the Select softkey to access it 2 Navigate to a contact to call see also Section 4 14 5 on page 41 ja 17 34 Jake a Jonathan Raoul Tomer 5l Bc Dial Detail Arari Back 3 Press the Dial softkey or the OK key 6 4 Using a Speed Dial to Place a Call You can press a Function Key or a Programmable Key that you defined as a Speed Dial to quickly place a call To define a Function Key as a Speed Dial see Section 4 16 To define a Programmable Key as a Speed Dial see Section 4 17 gt To place a call using a Speed Dial m Press a Function Key 1 12 on the right side of the phone that you defined as a Speed Dial the phone dials the defined contact s number OR m Press a Programmable Key the six flanking the LCD with the exception of the uppermost left key that you defined as a Speed Dial the phone dials the defined contact s number Note If you haven t defined Function Key 8 for example as a Speed Dial and you press it the LCD displays the Function Key 8 screen enabling definition If you haven t defined a Programmable Key and you long press it the Line Key screen is displayed enabling definition See Section 4 16 and Section 4 17 User s Manual 58 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations
71. the IP phone is paired with the PC BToE application KA Missed Forward Status Note that the phone s IP address may change during the registration process Version 2 0 11 63 430HD and 440HD IP Phone http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru ya Yai ji AudioCodes 80D and 440H IP Phone 6 10 2 6 10 3 6 10 4 Making a Call Click to Dial You can make a call from the PC Lync client or from the IP phone in both cases the one Operation mirrors the other providing an enhanced unified communications experience and optimizing enterprise efficiency gt Tomakeacall 1 In the PC Lync client click the digit keys of the person s number to call Alternatively you can call them from Outlook the IP phone s user interface displays the CALLING screen shown below while the PC Lync client simultaneously displays the conversation screen CALLING Brad Brzezinski 97239764533 2 When the called party answers you can use either your IP phone or PC Lync client to talk whichever is more convenient for you at the time You can use the IP phone s speakerphone handset or headphones Making a Conference Call Note e After installing BTOE use your Lync client to make conference calls The IP phone no longer displays the Conf softkey e You can invite an unlimited number of participants to join in the conference e When a user whose phone is connected to BToE j
72. u defined the 12 Function Keys as Speed Dials as shown in Section 4 16 on page 43 You can therefore define a total of 17 Speed Dials on a phone gt To define a Programmable Key as a Speed Dial 1 Long press a Programmable Key that hasn t been defined or press MENU gt Keys Configuration gt Programmable Keys and select an Empty this screen is displayed G Line Key 16 02 Line Key 2 Empty J gt 2 Press the navigation control s left or right rim to navigate to and select either Speed Dial or Speed Dial BLF B Line Key 16 07 Line Key 2 i Speed Dial BLF je 3 Press the Select softkey this screen opens D Line hey 2 123 16 15 2 Key Label Saue Cancel 4 Define the Number and Key Label field or navigate down to select the Select from Directory option as you did when defining a Function Key as Speed Dial see Section 4 16 on page 43 and press the Save softkey the LCD reverts to idle mode displaying the Speed Key icon tu next to the name of the contact you defined Raoul in this example Available 16 2 Mike Dubb 97239 Raoul Monday WI Missed Forward Status 5 To quickly place a call press the key on the phone opposite Raoul the number is dialed 4 17 1 Deleting the Speed Dial gt To delete a Speed Dial 1 Long press the key opposite the Speed Dial displayed in the LCD Raoul in the previous example this scr
73. using Softkeys ONIY wwwwwwmmmmeaaa 59 Gas Foromnga Rinad TSI GE AI 60 oe Mm as 4S Oe eaee enn nee een E EE mene meer eet eee 61 67 C migunng AGOA UPI ALF AI 61 6 8 Hosting 3 Way Conference CaAllS www wwwemmamwma namuna ma munananwwanuniwanumunawaminanua 62 6 9 Muting CAlIlS wwwmwamemamanwnamununanununananunanumunznu una wunanununazununanununanu ninani terre 62 KAA WANA NA AI eet 63 BII NA AA WAA reer eer errr 63 BIA MA iia 64 WI keka AA Oai aa 64 WA WA AA A ee eem tise ae einai ences 64 cme WAA ei 65 6 11 Using the Boss Admin FeatuFre wwmmmmwmmwwnnwumunumunanwwnaww mzani nanina namuna winanu nena 66 6 11 1 Viewing who the Bosses are on the Admin s Phone ccccseeeceeeseeeeeeaeeeeeeeeeeeeesaaeeesens 66 6 11 2 Viewing who the Admins are on the Boss s Phone cccccseeeeeeeeeeeeeeeeeeeeaeeeeeeeeeaaeeeees 66 6 11 3 Viewing Bosses and Admins wincsesjerasassininiconiernrsanieraviermennianteieaionenstmmneniaerionens 67 6 11 4 Handling an Incoming Call for the BOSS aa kaaa 67 Paiko SANS ESHA WA BOR IIIA 67 Ol icon Uong ie BoSS LINE II 67 6 11 5 2 Using the Destination Phone Numbert s KeYS ccccccsssseeeeeeeeseeeeseeaeeeeeeeees 69 6 11 6 Answering a Call on the Boss s PHO cnsecidcteceweeeidedeikieneeeeee 69 GIL Tronwardind o Mme Boss S VOCS esi a 69 6 12 Retrieving Voice Mail MesSsageS
74. w who the bosses are 1 Press the MENU key on the administrative secretary s phone and navigate down in the Menu screen to select the Directory option the Directory screen opens directory 18 43 2 Admins List 3 Corporate directory 4 Personal directory 2 Navigate to and select the Bosses List and view the boss bosses displayed SBosses List 1 Alan Roberts Dial Detail Call on behalf Back 3 Select a boss and press the Dial softkey to dial or press the Call on behalf softkey to dial a destination number on behalf of the boss You can also dial a boss or dial on behalf of a boss from the idle screen using their line key 6 11 2 Viewing who the Admins are on the Boss s Phone After the Boss Admin feature is configured you can view on the boss s phone who the admins are In the boss s phone s idle screen the admin mike line is indicated like this if Line mike d gt To alternatively view on the boss s phone who the admins are E Access the Directory screen as shown in the previous section User s Manual 66 Document LTRT 11934 http arttel ru shop ip telefony ip telefon audiocodes 430hd http arttel ru User s Manual 6 Performing Advanced Operations A Directory 18 51 1 mike dubblalaudiacodes 2 brad brzezinskil laudiac 3 Corporate directory 4 Personal directory You can see that two admins are configured in this instance mike dubb and brad brz
75. which includes a large monochrome multi language graphic liquid crystal display LCD The phone is a fully featured telephone that provides voice communication over an IP network allowing you to place and receive phone calls put calls on hold transfer calls make conference calls etc Read this User s Manual carefully to learn how to operate this product and take advantage of its multiple features About AudioCodes Series of High Definition IP Phones AudioCodes Series of High Definition IP Phones offers a new dimension of voice call quality and clarity for the IP Telephony market This new series of IP Phones further expands AudioCodes VoIP product offering for the service providers hosted services Enterprise IP telephony and Enterprise contact centers markets As a natural addition to the AudioCodes Mobile Clients Media Gateway Media Server amp Multi Service Business Gateway products the AudioCodes Series of High Definition IP Phones enable Systems Integrators and end customers to build end to end solutions that rely on AudioCodes technological advantage and proven track record in providing state of the art products The AudioCodes Series of High Definition IP Phones meet a growing demand for High Definition VoIP solutions in end user phones and terminals improving the productivity and efficiency of business communications with new quality standards set by the High Definition voice technology Cutting Edge Voice Quality
76. y EVent ccccccsssceccesececeeeeeceeesesseaeeeseuseessaaees 47 AIl KS Do Fe ai 48 4 19 Changing your Presence StatuUS w wwwamamwnawamunanamunznununanununanuninanuminawaninanununa 49 5 Performing Basic Operations cccccssseesesseeesseeeesseseeseeeeeseeeonseeeenseesonseesensessoneees 51 I AUS AA IA A Prenat eee ete 51 e AA E E EAE ER EIEEE N EAEE EEEN 51 Sal O AA 51 e Fo AI 52 oaa Piang a bonn i Mi Ai 53 Ca AA AAA 53 o4 We A I 0 A AA AA UA EA EREA n arkaan 54 5 5 Silencing INCOMING CAllS ww w wwmemamemamunuwananunananunawununanununazununanununanu nuna nu wa 54 26 ANGA AA Aaaa 54 5 7 Viewing Missed Received and Dialed CaAllS w wwmmmwmmama nama wamznamanimaniwana 55 6 Performing Advanced Operations cccscscccssseecessescesseseeseesenseesenseesenseesenseeseneess 57 GT Answering Vanno Bae Aa 57 6 2 Placing Calls On AGG vrsieisicrincsscanasatsannssccenancescnnedenivasevarnerabsasnssietnarnevanausbannedensadesaestanences 58 6 3 Calling a Contact Listed in the DIrectoOry ww wmmwmmmamunwnwwmanuwwunanununanamunananwnzna 58 64 Using 6 Speed Dial to Place a Call acer cccen ntiarniiernncspsdesserindexiineideire ae eineieisuiaion 58 Da WA IA 59 6 5 1 Performing a Consultative Transfer ccccccccceccscssssssceeeeceeeeeessseceeseeseeeassseeeeseeeeaeeaases 59 6 5 1 1 Performing a Consultative Transfer

1 Introducing the 430HD and 440HD IP Phone

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