User`s Manual
Contents
1. The Configure Hardware page lists the available telephony ports in your system You can configure the hardware to comply with your local telephony environment 5 3 Trunks Trunks are used to make outbound call to the real world There are different trunks we can set here Create PSTN trunks PL 600 IPPBX User Manual how Adi Tunt Now IPPBX has 4 FXO analog PSTN connection Click Trunks get window as below Click New Analog Trunk and select Analog Port 1 3 5 7 in sub option show in the follow picture set all value accordingly then click Save to confirm We have put the IPPBX with 8 FXSor 8FXO ports so there are four analog trunks in this setting page Create VolP trunk VolP trunks SIP amp IAX2 are also available in the IPXX i _ Analog Trunks VOIP Trunks Type Pv Provider Hame D woip Hostname iP www proolin com Usemame 8888 Password 173456 Cancel Type to chose SIP or IAX based IP server or upper PBX Provider Name IP relay name Hostname IP server DNS or IP address Username account name Password account password Click Save to exit More info about how to set up the trunks please refer the application notes PL 600 IPPBX User Manual 5 4 Outgoing Calling Rules Outgoing Calling Rules defines the calling permission sand the routing rules when making Calls Calling Rule Name Pattern T Send to Local Destination D Destination S2. The crontab file locats in etc config More info for how to use cron in linux please search in the internet 6 8 Backup and restore file 1 In the page back up to create new back up 2 You can restore this back up file to your computer 3 to transfer this back up file to another IPxx 1 Put the file in your tftp server 2 Use putty to connect to the IPPBX via SSH Run below commands 3 cd persistent var lib asterisk gui_backups 4 tftp g r YOUR_BACKUP_FILE YOUR_TFTTP_IP 5 go to the backup page and select the file to restore 6 Reboot the device 6 9 Call queue agent Login and Logout There are two kinds of login and logout for the agent First you need to enable the is agent in users page for the extensions 1 Agent Log in use your extension to dial Agent Log in extension and enter the username and password to log in you need to keep the line on for log in if you hang up the extension It will log out 1 Agent Call Back Log in use your extension to dial Agent Call Back extension and enter the username and password and new agent extension to log in you don t need to keep the line on When there is a call in the call queue it will ring your extension To log out use your extension to dial Agent Call Back extension and enter the username and password and 4 PL 600 IPPBX User Manual 6 10 DISA DISA this application allows you to make calls from outside the PBX as if you are inside it Purpo
3. 3 1Check List PL 600 IP PBX 1pc Straight Ethernet cable 1 pc one universal power adapter 1 pc one CD 1pc user manual 1 pc 3 2 Power on unit all LED flashing till unit boot LED 1 3 5 7 light as red which means port 1 3 5 7 connected to PSTN line 3 3 connect internet cable to WAN port connect LAN cable to LAN port both LED light on front panel 3 4 connect PSTN line to FXO port 1 3 5 7 connect analog phone extension line to FXS ports 2 4 6 8 Note on front panel green LED indicating extension line state red LED indicating PSTN line state While extension line connected pick up phone handset dial tone shall get 4 Login For first configuration please connect PC to LAN port of IP PBX and default P LAN is 192 168 0 100 Set the same range IP address at PC side to make Sure we can access IP PBX PL 600 IPPBX User Manual Internet Protocol I1CP IP Properties General You can get IF settings assigned automatically if pour network supports thi capability Othenwise you need to ask your network administrator for the appropriate IP settings 0O Obtain an IP address automatically Ce Use the following IF address IP address 192 168 Subnet mask Default gateway Obtain OMS server address automatically Ce Use the following ONS server addresses Preferred ONS server Slbernate DWS server Figure PC IP address setting 5 Basic configure 5 1 System Status While
4. Voicemail Group A Hew Voic New Voice Mail Group VoiceMail Group s Extension 6600 Label User MailBoxes gang Cancel M save 5 17 Voice Menu Prompts Record or Upload custom VoiceMenu prompts 22 PL 600 IPPBX User Manual Record a dew Yone Mei Precept Fila Name d dial thts User Extension to record a newe walce prompt 6000 w G Cancel Recon or dick on ihe Upload a Vake Mem prompt bwtan to upload 4 cusiqm veie menu 5 18 BackUp Backup or Restore the configure files Backup Restore Contiyuratiyas Manage Configuration Backups Graae Mew Backup Liat af Previous Configuration Backup i beck Oi 0S A OS 2D Restore Prevaus Contg Dele Note Restored the backup won t take effect on the network setting You need to modify the network setting in the GUI and save reboot 5 19 Active Channels Displays current Active Channels on the PBX with the options to Hangup or Transfer 23 PL 600 IPPBX User Manual Monitor active calls Piah Meu hah Nen Active Channels 0 Refreshing Active Channels in 1 Seconds No Channels pent 5 20 Options Click button Option on left panel to enter basic configure page as below R PAN er u Seelam Bolus Genel Preteen Genera Preference Shape Por eared Ramani Adarra Corte E G E O E SSS SSS SS Se u Dukarg Calig Fules n lial es shoal uitou er D ti digest auerenn D
5. Address tou may need to e o oa establish a static IP address http2 e090 ko 92 168 1 209 E with your ISP in order to properly rua an internet se For added securty O K 4569 192 165 1121 IAK2 4569 4569 1921681121 m More Step 2 Set up the service provider and calling rule in IPPBXB to make it register to IPPBXA This method is almost the same as above EXCEPT you need to use the 202 8 16 98 as the service provider instead of 192 168 1 21 Step 3 Use the same method do port forwarding in routerB for IPPBXB Your public address from network provider maybe a dynamic ip which will be changed periodically To overcome the problem of dynamic ip you may need to use the DDNS service for more info please google the internet 6 5 Voicemail to Email Configure example The IPPBX will send a notify Email to your mail box when you have set up the Voicemail to Email function 1 Set up the preference 39 PL 600 IPPBX User Manual 2 Configure your SMTP server If your SSMTP server needs Authentication you need to put your username and password in the file ssmtp conf via SSH access as below etc ssmtp ssmtp conf root PROOLIN PROOLIN com mailbox account mailhub mail PROOLIN com smtp server rewriteDomain PROOLIN com hostname PROOLIN PROOLIN com AuthUser PROOLIN PROOLIN com mailbox account AuthP ass Xxxxxxx mailbox password AuthM ethod LOGIN FromLineOverride YES 3 Enable the v
6. Callback Login Dial the same extension used to login specify your extension and password when prompted and hit when asked for your callback extension This will successfully log you out of all queues you are a part of Agent Login Extension Extension to be dialed for the Agents to Login to the Specific Queue This is an extension that all the Agents can Call to Login to their specified Queues Agent Callback Login Extension Extension to be dialed for the Agents to Login to the Queues they are apart of Same as Agent Login Extension except you do not have to remain on the line Agent Logout 5 9 Voice Menu IVR Menus allow for more efficient routing of calls from incoming callers Also known as IVR Interactive Voice Response menus or Digital Receptionist PL 600 IPPBX User Manual Advanced Edit Extension 7000 lt M Allow Dialing Other Extensions Actions Add new Step E Select an Option v O Allow KeyPress Events Q Cancel FI Save Name Name of this Voice Menu Extension If you want this Voicemenu to be accessible by dialing an extension then enter that extension number Dial other Extensions Is the caller allowed to dial extensions other than the ones explicitly defined Actions A sequence of actions performed when a call enters the menu Adda new step Add additional steps performed during the menu Keypress Events Allow key press events will cause the system to l
7. Here introducing basic of operation based on 1 FXS 1FXO version This article is the user manual for the PL 600 series products It also includes the application notes for how to use PROOLIN products to build a telephony system for small office Through this article we hope that users can build the IP telephony system via PL 600 series products The PL 600 series PBXs include 1 8 FXS FXO model 2 Ready for Installation Before configuration and operation the administrator of PBX needs to check and confirm the follow items in advance 2 1 Confirm IP address of IP PBX to be static or DHCP strongly suggest as static one for static both IP address for WAN port and LAN port need to be assigned Meanwhile message of gateway and DNS server should be collected 2 2 Define number length of extension line extension number group and which extension line connected to analog phone 2 3 How many PSTN lines to connect to PBX and how extensions to dialing out like directly or with pre digit number 9 O or other 2 4 Which ports supporting lifelive function that is in case of power fail these ports will PL 600 IPPBX User Manual connected and normal PSTN line available 2 5 VoIP server message like server IP address port account and password 2 6 One PC installed Mozilla Firefox or IE which used to access IP PBX LAN port 192 168 0 100 255 255 255 0 2 7 SIP IAX or soft phone connected to LAN 3 Hardware Installation
8. die tele oe Erg Imewu D ty zial Dea Fatensiin preterencec Uscrkeenaens SEID a 0209 Correre Eendens SIWI p 5059 Worse crn Porendans FWI ay FV Smyirenp eas 2 AAW a BPA Goce eeenaens MAWI aa ST Yoorrail irop eetenaens SAIN u SA Bisel La wef Le Eytan Bl sav aay Kelinga Global OutBound CID default outgoing call number for outgoing VoIP call This setting will active only while caller ID setting not done in Caller ID number set in extension Caller ID number set for relay line Operator Extension to assign one extension as IP PBX operator Ring Timeout to define ringing duration for extension line Extension preferences to group extension line for different feature such as in above page extensions line number are between 6000 6299 extension line in conference room are between 6300 6399 and which extension number applied 24 PL 600 IPPBX User Manual features as Voice Menu Ringing Group Queue line Voice Mail Change Password to changing the Admin password General Preferences Advanced Options Change Password Enter New Password Retype New Password Reboot to reboot unit or set unit to factory configuration General Preferences Change Password Advanced Options Leen Reboot Appliance Warning Rebooting the appliance will terminate all active calls Reboot Now Factory Default 5 21 Advance Options In the Options Panel choose Advanced Options
9. finished set in PC in IE or Firefox input IP PBX address as http 192 168 0 100 and got window as below R PBXer oo Home Welcome to the P Xer Configuration Panel Flease login FB er Configuration Engine Password Login The default username and password both are admin login and got below configure page When you have entered the IPPBX setting page the system status will be showed and you can see the system status as below PL 600 IPPBX User Manual PBXer Plagse click ona panel to manage related eabigg Svetem Stavus iy em JLA Uptime XiT lf op l iT Load average ib 0 00 Oo oo Tuaka Il srmnaiat Part Eoolensn I teat Analog Farts isi DT igenta a a a a BOO9 BOGE fee i ii Laghi Lind he Lene heii a aa a pimi fe Gis Goan gle Loge fit Ei Hoos gik Hii Canferenos Rome ih S060 fot in ure Figure configuration start page The left panels is menu navigation middle window showing the state and configure options middle top is message state panel showing present state or configure result In case of help needed move cursor on that button to get instant message window as below Busy Detection Busy Detection is used to detect far end hangup or for detecting busy signal Enable to turn this feature on Busy Detection Figure help window There is a button Active Change at up right area to be clicked to carry out all 5 2 Configure HardWare
10. is available in call queue Pick up Group Specify the call pick up group Call Group Specify the call group for the user 5 7 Ring Groups Define the Ringroups to dial more than one extension simultaneously or to ring more than one phone sequentially 13 PL 600 IPPBX User Manual RingGroup Name Extension for this ring group 6400 Ring Group Members Available Users Ring Group Options Strategy Ring in Order v Seconds to ring each member 20 If not answered Goto Cancel FI Save 5 8 Call queues Call queues allow calls to be sequenced to one or more agents i t Create Ne Extension 6500 Name Strategy Music On Hold LeaveWhenEmpty no JoinEmpty ves Queue Options TimeOut 15 Wrapup Time 15 MaxLen 0 C Auto Fill C Auto Pause W W Report Hold Time KeyPress Events Agents You do not have any users defined as agents click here to manage users Cancel Update Extension This option defines the numbered extension that may be dialed to reach this Queue 14 PL 600 IPPBX User Manual Name This option defines a name for this Queue i e Sales Name is a label to help you see this queue in the queue list Strategy This option sets the Ringing Strategy for this Queue The options are RingAll Ring All available Agents simultaneously until one answers RoundRobin Take turns ringing each available Age
11. line After setting you can get the following configure page Banage Galliog Eulec Bar irg Els Faaterd Iil Celog Zalan Du lpoiup Callin lobes for gutgezig ralling rcis paist w sxcteaurion pattem with 2 triw weed te Jal the pattem THis aL yar differs P TAILS to se delet tarang otters otimrks Te g lecza 1 dagit ciar choeegh a tl bet CLs diri saal lipi Vor te Maple Coes SOF beh Yii can np deere ae a Tn gern La a aler ob 4oorimsacsy emk fe Ca Hn e URE Dais pare ocauapax air p alinir cat ninpas 7 a dag Fee Daa Tial FO ee san iai l associate maltiple cetro caller cules tc E esd Soz Desr yr borre itsling Culliog Eule Fusleres Iruok ur torts oal A4 zast fine wasectec EJ W Delete rat xal EL ast eine caysctec Blt ow elate TER A bil Man Fete tel Het D141 Note above calling rules shall be well designed like the turn set as 900 90 9 the last one is most simple Finally Click Dial Plan select the Dial Plan and select the out calling rules that we created 5 5 Dial Plans A Dial Plan is a collection of Outgoing Call Rules Dial Plans are assigned to Users to specify 11 PL 600 IPPBX User Manual the dialing permissions they have For example you might have one Dial Plan for local calling that only permits users of that Dial Plan to dial local numbers via the local outgoing calling rule Another user may be permitted to dial long distance numbers and so would have a Dial Plan that includes bot
12. wver Trunk Baa fail over Trunk test Strip digits from front and Frepend these digits before dialing CJ Cancel Save That is all dialed number started as 900 will be delete 900 then send to IP relay If IP relay is invalid the number will be sent to PSTN relay Second create DDD calling rules Edit Calling Rule Calling Rule Name Mational Pattern OO l Send to Local Destination E 1an Destination send this call through trunk Use Trunk test Strip 1 digits from front and Prepend these digits 1795 before dialing Use FailOver Trunk SS SY fail over Trunk D test Strip digits from front and Prepend these digits before dialing CJ Cancel Dave That is all start as 90 will be process as DDD call remove 9 and add 17951 dialing via FXO PSTN line Last create local calling rules 10 PL 600 IPPBX User Manual Edit Calling Rule Calling Rule Name Goutside Pattern 5 Send to Local Destination g A SN Destination aj Send this call through trunk Use Trunk test Strip 1 digits from front and Prepend these digits before dialing l Use Failover Trunk fail over Trunk rest a Strip digits from front and Frepend these digits before dialing CJ Cancel F Save That is all number start as 9 will be processed as local call remove 9 and dial out via PSTN
13. 2 8 16 98 4569 will be forwarded to the IPPBXA 192 168 1 21 4569 Below is the setting page in a linksys router Applications amp Gaming ort Triggering UPnP Forwarding R Gaming Setup Security Adminis tration Status z Eir CE wr CLEEN I UPnP Forwarding UPnP Forwarding Application Ext Port TEP UDP int Port IP Address Enabled UPnP Forwarding Can be use to set up public services on FTP 1 0O 21 192 168 1 a EJ your network When users gt the inlernet make ceriair Tenet 23 23 192 168 1 0 E requests on your network Router can forward those SUTP z 25 192 166 1 0 E requests fo computers equip to handle the requests if fo DUS 53 O 53 192 168 1 0 E example you set the port a e number 80 HTTP te ba sees l forwarded to F Address FIP i 192 168 5 O 18 192 168 110 192 158 1 2 then al HTTP perir EERS i requesis from outside users d 1 73 J 19216810 E be forwarded to 192 163 1 3 j la recommented thal th HHF i a0 192 168 1199 E computer use static IP address Pops 110 O iio 132 18810 E a r CEE PE You may use thie function NNTP 18 113 192 168 1 0 a establish a Web server or Fi Zz sever vig an P Galeway SNMP 151 O 161 192 168 1 0 CJ this format Windows XP ca used to configure this throu eh 2020 22 192 166 1235 UPnP communication Be sure that you enter a vald FP ht tpl s080 a0 132 168 1129 e
14. 68 1 100 extendign bos IP 192 168 1 103 rls2 168 L04 Outgoing Call To PSTN Network Bstension 6003 Step 1 Create FXO trunk Go to page Trunks gt Add New Analog Trunk 31 PL 600 IPPBX User Manual Channels ah oT 3l 4 Trunk Name PSTN Advanced Options usy Detection Busy Count 3 Busy Pattern 500 500 Ring Timeout 8000 Answer on No w Hangupon No Polarity Switch D Polarity Switch D Call Progress Progress Zone Use CallerIp Caller ID Start Callerip Pulse Dial CID Signalling Mailbox Flash Timing 750 Receive Flash Timing 1250 G Cancel Fi Add Note The porti and port2 of IPPBX are slotted with FXO modules Always click Apply Changes in the right top corner when you do some changes Step 2 Create Outgoing Calling Rules Go to page Outgoing Calling Rules Calling Rule Name OUT_PSTN Pattern _9 Send to Local Destination Send this call through trunk Use Trunk StripD 1 digits from front and Prepend these digits before dialing T Use FailOver Trunk fail over Trunk Strip and Prepend these digits before dialing i Cancel WI Save 32 PL 600 IPPBX User Manual The pattern _9 and strip 1 digits means all calls start with 9 will be cut the first digit and sent out via this rule for example if you dial 983018049 the IPPBX will send 83018049 to port1 or port2 Step 3 Ad
15. Caller ID If this option is enabled the Caller ID of the party that left the message will be played back before the voicemail message begins playing Say Message Duration in minutes If this option is set the duration of the message in mintues will be played back before the voicemail message begins playing Allow callers to Review Checking this option allows the caller to review their message before it is submitted as a new voicemail message Play Envelope Turn on off playing introductions about each message when accessing 19 PL 600 IPPBX User Manual them from the voicemail application Voicemail to Email with this function configured when there is anew voicemail for users the IPPBX will automatically send the voicemail to the user s email address set in the user sprofile 5 13 Conferencing MeetMe conference bridging allows quick ad hoc conferences with or without security Extension 6300 Marked Admin user Extension Password Options Pin Code Admin PinCode Conference Room Options r Play hold music for first caller Close conference when last marked user exits M gt Enable caller menu C Announce callers M Quiet Mode C Wait for marked user Cancel FI Update Extension This is the number dialed to reach this Conference Bridge Marked Admin user Extension If the conference bridge Is to have marked users or admin users then those users should enter the conf
16. Extensions under IPPBXA can make calls to extension under IPPBXB use format 5X XX 6 Extensions under IPPBXB can make calls to extension under IPPBXA use format 6X XX 7 The two IPPBX links each other via IAX2 trunk Step 1 Set up a extension 6005 in IPPBXA Extension 6005 Phone number of this extension Name User_IPPBXB Password 6005 AX2 Log on password Caller ID 6005 Caller ID 36 PL 600 IPPBX User Manual Step 2 Set up an AX trunk in IPPBXB to link to IPPBXA via this User_IPPBXB extension In the page Trunks gt Add Voip Trunk ha _Edit SIP trunk aniceman x P New SIP 1E a Provider Name To IPMA Hostname IP 192 168 1 2 1 username 6005 Password 6005 Codecs First udaw_ Second ataw Third GSM Fourth G 726 Fifth v CallerID FromDomain FromUser Insecure no a Enable Remote MWI amp Cancel MI Add Step 3 Set Calling Rule in IPPBXB all calls start with 6 will be sent to IPPBXA In the page Outgoing Calling Rules gt Add New Calling Rule Calling Rule Name Out_IPO4A Pattern D _6 I Send to Local Destination Destination Send this call through trunk Use Trunk To_IPO4A w Strip 0 digits from front and Prepend these digits before dialing l use Failover Trunk fail over Trunk D Strip and Prepend these digits before dialing Cancel FI Save Step 4 Add this new calling rule Out_
17. Hold class that the caller would hear while tracking the user DialPlan DialPlan that would be used for dialing the FollowMe numbers By default this would be the same dialplan as that of the user Destinations List of extensions numbers that would be dialed to reach the user during FollowMe FollowMe Options F Peyback tha incaming stabus message prior ta stating the falam ma stepa Racord the calars norme 39 it con be annqunced to bhe caleg on each step f Playhack the unreachable status message if we ve rin out of steps to reach the or the callee has elected not to be a cance E Save 5 15 Directory Preferences for Dialing by Name Directory 21 PL 600 IPPBX User Manual Directory Settings Dialing the farectory Fatension would present to the ender a direciory af users listed in the sytem teleghone directory from which they can search be Fi q p i i F p i from the system telephone directory edit the In Directory field of the weer Directory Extension Aso read the extension mmber F Use first name instead of last name T 6 Gacal LEL Directory Extension Extension to dial for accessing the Name Directory Read Extension number In addition to the name also read the extension number to the caller before presenting dialing options Use first Name instead of Last Name Allow the caller to enter the first name of a user In the directory instead of using the last name 5 16
18. IPPBXA to the exist dial plan In the page DialPlan gt 37 PL 600 IPPBX User Manual Edit DialPlan1 Tankian Mame DuPoni Indude Outgoing Caling Rules T gyt Psh l Out voip F Out pode Indude Local Contests M defauk M partedzais conferences ringgroupa valcemanua Y queues W voicamailgroupa directory G cana Fl Savi Active the change and apply the test 1 Register an IP phone BW210 to IPPBXB with 5001 extension 2 Register an IP phone BW210 to IPPBXA with 6001 extension 3 Use 5001 to dial 6001 And you can see 6001 is ringing and you can pick up the calls Above is the way to router IPPBXB s call to IPPBXA the method to link IPPBXA to IPPBXB is the same as above 6 4 2 Link two IPPBXs in different location The generally environment for two IPPBX in different location is two IPPBX are both behind router and using the private IP Since the IPPBX doesn t have the public IP we need to do port forwarding in the router and make IPPBX is reachable to others IAX trunk WAN IP 202 8 16 98 WAN IP 115 9 30 54 Office A Office B IP 192 168 1271 IP 192 166 1 31 IP 192 166 130 Extensions 5001 IF 192 168 1 20 Extensions 6041 Step 1 Set port forwarding in the router for IPPBXA The IPPBXA is behind the router to register to IPPBXA via the internet you need to forward the 38 PL 600 IPPBX User Manual IAX2 port in your router so all the packets received on the router WAN port 20
19. PL 600 IPPBX User Manual PL 600 IPPBX V3 0 User Manual To reduce the risk of fire electric shock and or personal injury please read this manual before using this unit PL 600 IPPBX User Manual t JFORWAr sssecessesiteessases 2 Ready for Installation 3 Hardware Installation Ae IEOS Missina 5 Basic configure 6 Application Setting Contents PL 600 IPPBX User Manual 1 Forward PROOLIN shall not be liable for any direct indirect consequential or incidental damages about the use of this equipment manual or any related materials The information in this technical manual is advisory in nature and is subject to change PROOLIN may make improvements and changes in the products described in this manual without notice Changes will be periodically made to the information in the new editions Efforts have been made to ensure that the contents of this manual are correct Should you find any error PROOLIN welcomes your comments to improve our communications Please contact PROOLIN on www PROOLIN com Contents of this manual are subject to change without prior notice at the discretion of PROOLIN Ltd This document has been prepared for the use of employees and customers of PROOLIN co Ltd and may not be reproduced without prior written approval of PROOLIN co Lid PL 600 IP PBX Hereinafter referred to IP PBX is based on Asterisk system supplying 1 8 FXO FXS or 1 8 ports GSM or any combination of FXS FXO
20. d New DialPlan Go to page Dial Plans gt Crear New Dial Plans t peme opre senpe e ee a CesnFian Name DiaPiani Include Outgoing Caling Rules OUT PSTN Include Local Contests W default P parkedealls conferences ringgroups F weicemenue Y queues Y voicemwilgroupe Y directory Cancel El Save Set the DialPlan1 to default dial plan so every new extension will use this dialplan in default Then you can use your extensions to dial out via the port and port2 6 2 2 VoIP trunking Via the voip trunking we can dial call via the voip service to reduce our cost when making international calls Internet POS Conmec ie PIE meneore stim FRO pet Slit extention enD 2 197 167 1 101 Pel 191 1623 MI Kite eetcnsian ta IP 152 163 1 107 tal ene t iT exdonsion PKN E BA L oe P20 167 Limni Outgoing Calls Network Step 1 Add Voip trunks Go to page Trunks gt Voip Trunks gt Add New Sip trunks 33 PL 600 IPPBX User Manual Anatog Trunks VOIP Trunks P New SIP IAX Trunk Create New SIP TAX trunk Type Provider Name voipbuster Hostname IP sip voipbuster com Username aniceman 2 RR RR AR amp Cancel FI Add We use the Voipbuster as our voip service provider here Password Step 2 Add voip calling rule Go to page Outgoing Calling Rules Calling Rule Name D Out_wvoip Pattern _00 l Send to Local Destinatio
21. end this call through trunk Use Trunk strip digits from front and Prepend these digits before dialing M Use Failover Trunk fail over Trunk Strip and Prepend these digits before dialing EJ Cancel FI Save Calling Rule Name The name of your calling rule Pattern Describe what numbers should use this rule X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any Digit in the brackets in this example 1 2 3 4 5 6 7 8 9 Wildcard matches anything remaining i e 9011 Matches anything starting with 9011 excluding 9011 Itself Wildcard causes the matching process to complete as soon as it can unambiguously determine that no other matches are possible For example the extension NXXXXXX would match normal 7 digit numbers while _INXXNXXXXX would represent a three digit area code plus phone number proceeded by a one Use Trunk Describe which trunk should be used in this rule Strip Define how many digits should be removed from the dialstring Two samples for calling rule setting 1 Cut the first digit for all dialstring start with 9 and make outgoing call via port1 Calling Rule Name Out 9 Pattern 9 Use Trunk Ports 1 PL 600 IPPBX User Manual Strip 1 digits from the front In this case if you dial 983018806 in your extension 83018806 will be sent via port1 2 Cut the first digit for all dialstring start with 0 and prepend 86
22. erence bridge using a separate extension Admin conference users can lock and unlock the conference and can kick the most recent conference participant Marked users are special users whose entrance and exit if the Wait for Marked user or Close conference when last marked user exits can either begin or end the conference altogether Pin Code set an optional pin code Ex 1234 that must be entered in order to access the Conference Bridge Administrator PIN Code Defining this option sets a PIN for Conference Administrators Play Hold Music for First Caller Checking this option causes Asterisk to play Hold Music to the first user in a conference until another user has joined the same conference Enable Caller Menu Checking this option allows a user to access the Conference Bridge menu by pressing the Asterisk key on their dialpad Announce Callers Checking this option announces to all Bridge participants the joining of any other participants Quiet Mode Do not play enter leave sounds Wait for Marked User Prevent conference participants from hearing each other until the marked user has joined 20 PL 600 IPPBX User Manual 5 14 Follow Me FollowMe Preferences for Users FollowMe Options Status Enabled Disabled Music On Hold Class DialPlan Destinations Not Configured Add FollowMe Number Cancel M Save Status Enable Disable FollowMe for this user Music On
23. gt show Advanced Options then the advanced options will be showed in the left menu General Preferentes Change Password Reboot Advanced Options te Fii Aare ond rnt ri cl h TT 7 M Ae Fr oc Thy a Tana ES Fi TOR OV Adwanced UpTOons Dutton below provides tme additional menu mem ri fi D Lr E Show Advanced Options it show as blow The advances options include Call Detail Records 25 PL 600 IPPBX User Manual Active Channels Bulk Add File Editor Asterisk CLI AX Settings SIP Settings Network Settings Firmware update x Oe X X X 5 22 Advance Options Network Setting As mentioned in above initially we set IP PBX as static address now set IP address as desired save and go to reboot menu to reboot unit WAN Setting DHCP Host Name pbxer Domain pbxer com IP Address 192 168 1 100 Subnet mask 255 255 255 0 Gateway 192 168 01 DNS 202 96 134 133 NTP pool ntp org LAN IF Address 192 168 0 100 Subnet mask 255 255 255 0 Country CN china Time Zone CST 8 SSH M Cancel FI Save Note you need to reboot the device to make the ip and timezone take effect 5 23 Advance Options Call Detail Records Shows the call details 26 PL 600 IPPBX User Manual GHA Viewer CDRS Call Detail Report F Inbound aell F Qutbuund cals F internal calle F ermal cals Show all felis T Show system calle 3 Total records Viewing 1 3 OF 35elected
24. h the local and longdistance outgoing calling rules 4 M Darei ane Dapa Include Gutqoing Calling Rules f vaip Incude Local Contents F defuit F parkedcalle conferences nnggroupe F wokemanus F queues F walcemakyoup direcion 5 6 Users This page allow administrator to create extensions for every user wi kad t Create New User Bulk Add New Users Modify Selected Users Delete Selected Users l Create New User General Extension 6000 D Name DialPlan al CallerID 6000 OutBound CID I Enable Voicemail for this User VoiceMail Access PIN code Email Address Technology F sr nx Analog Station fash 750 nflash 1250 Codec Preference First Judaw Second GSM Third None 4 Fourth None Fifth None ov VoIP Settings MAC Address Line Number SIF IAX Password wat M Can Reinvite O DTMF Mode insecure Other Options I 3 Way Calling I tn Directory I call waiting I crr F is Agent Pickup Group Cancel FI Update General Extension The number you can dial to reach this user 12 PL 600 IPPBX User Manual Name Caller D name of the user Caller D The CID string when you dial to other internal users Outbound Caller D Specify the public Caller D for outbound calls it is only available when your digital or voip provider support this feature VoiceM ail Voicemail Access PIN code The password of you
25. he extensions under pabx can use all the fxs functions from pabx the functions include make calls to the pabx s other extensions make PSTN via pabx s PSTN trunk 6 4 Intercommunication between two IPXX Introduce This application note shows how to link two IPPBX in different location With this function we can link branches together with IPPBX Same method can be used when connect more than 2 IPPBX in different branches 6 4 1 Link two IPPBXs in the same network The simplest case to link two IPxx together is in the same network We start from this and 35 PL 600 IPPBX User Manual then try to expand to different network We use IPPBX here same method for other IPXXs products Below is the structure of how to link two IPPBXs in the same LAN IAX irunk IP 192 168 1 21 IP 192 168 1 31 IP 197 168 1 30 Fxlansions 5001 IP 192 168 1 20 Extensions 6001 The method of connecting two IPPBXs in different location is 1 register the IPPBXA as an extension in IPPBXB via AX2 trunk so the extensions in IPPBXA can make calls to IPPBXB s extensions via this special trunk 2 use the reverse method in IPPBXB to register to IPPBXA In above structure 1 BW210A registers to IPPBXA IP 192 168 1 21 as an extension 6001 2 BW210 B registers to IPPBXBCUP 192 168 1 31 as an extension 5001 3 All the extensions under IPPBX A are in the format 6X XX 4 All the extensions under IPPBXB are in the format 5X XX 5
26. isten for DTMF input from the caller and define the actions that occur when a user presses the corresponding digit 5 10 Time Intervals Time Intervals are defined ranges of time that will be used by call routing features 17 PL 600 IPPBX User Manual C By day of week E By Days of a Month Time Interval Name Date Month Time Entire Day Start Time End Time Cancel FI Update Name Name of the time Interval By day of week Define the day range by week for time interval By days of amonth Define the day range by Month for time interval Time Entire day Define if the time interval is available for the whole day or only for the specified hours ke X 5 11 Incoming Calling Rules Create modify prioritize and delete incoming call rules for handling Incoming calls based on service provider and or the number called based on Time Intervals Hew Incoming Rule Trunk test Time Interval Pattern a Destination fVoiceMermu welcome i Cancel F Update Trunk Which service provide should use this trunk for its incoming calls Time Interval ranges of time that will be used in this rule Pattern Incoming call pattern Destination where should the incoming call is routed x X 5 12 Voicemail General settings for voicemail function 18 PL 600 IPPBX User Manual General Settings Extension for checking mageages l BOS Direc
27. ith a new call The default is 0 which is no delay MaxLen How many calls can be queued at once This count does not include calls that have been connected with Agents it only includes calls that have not yet been connected Default is 0 which is no limit When the limit has been reached a caller will hear a busy tone and advance to the next calling rule after attempting to enter the queue AutoFill Defining this option causes the Queue when multiple calls are in it at the same time to push them to Agents simultaneously Thus instead of completing one call to an Agent at a time the Queue will complete as many calls simultaneously to the available Agents AutoPause Enabling this option pauses an agent if they fail to answer a call This means that the agent is still logged into the queue but they will not receive calls from the queue Once paused an agent can unpause by logging into the queue using the regular agent login extension Report Hold Time Enabling this option causes Asterisk to report to the Agent the hold time of the caller before the caller is connected to the Agent KeyPress Events If a caller presses a key while waiting in the queue this setting selects 15 PL 600 IPPBX User Manual which voice menu should process the Key press Queues Agent Login Settings Agent Login Extension Agent Callback Login Extension To logout of Agent Login Hangup your phone To Logout of Agent
28. lication Setting 6 1 Make free internal calls Making internal calls are the base requirement for a telephony system Below are the settings for this usage It is base on IPPBX but setting is the same in other IPXX products System Setup 197 163 1 100 eaten an 4 oremi aH IF 137 1AU8 Im IP12 168 LICH internal calls in the same office At the beginning we need to add some extensions to make internal calls Each extension acts as an internal number There are three types of extensions we can add SIP IAX2 and ZAP Before set up the extensions we need to go to the Options gt General Preferences to set the user extensions range The default user extensions range is from 6000 6299 The extension 6000 is used for auto attendant so don t register on this extension 29 PL 600 IPPBX User Manual General Preferences Language Change Password Reboot Advanced Options Global OutBound cD Global OutBound CID Name Operator Extension Ring Timeout D 20 Extension preferences User Extensions 6000 6299 Conference Extensions 6300 4 6399 VoiceMenu Extensions 7000 7100 RingGroup Extensions 6400 6499 Queue Extensions 6500 6599 VoiceMail Group Extensions 6600 6699 Reset to defaults Cancel MI Save Then go to page Dial Plan gt Create New Dialplan to create a default Dial Plan Then go to page Users gt Create New User to create the extensions 6001 General Extensio
29. mi liin Click on column header to aort by thet column Glick on row to display full record otari ie Vora al The Vince ei Caley M 1 MOOOLCt ohti 00 30 DAN a 07552647502 2 07 01 01 ONLA AORE 0 3 2007 01 01 O0 01308 O00 10 N 7562475902 5 24 Advance Options Firmware Update Update the firmware of your device Update Appliance Firmware Downing mnie from a G MTTFURL TRIP Server TFTF Server Bwe Fila iwriee HTTP and TFTP update is available for the firmware update TFIP server TFTP server which include the update firmware File Name name of the new firmware please make sure that you are using a md5 firmware for the updating Reset Configs enable this if you want to reset the networking and asterisk configs after upgrade 27 PL 600 IPPBX User Manual 5 25 Advance Options File Editor Config Files new i Config Files ladsi conf agents conf jappiyzap conf asterisk conf cdr conf Icdr_custom conf cdr_manager conf codecs cont dnsmar conf kk enum cont etena extensions cont features cont followme cont guipreferences con http conf liax conf iaxprov conf indications cont logger cont manager cont meetme cont modules conf musiconhald cant Weenies lprivacy conf providers conf queves conf w Note Please make sure you know what the meaning in the files before trying to modify these files 28 PL 600 IPPBX User Manual 6 App
30. n 6001 T Name Edn ss DialPlan D CallerID 6001 OutBound CID I Enable Voicemail for this User VoiceMail Access PIN code Email Address GD Technology F sP O F wl Analog Station None flash 750 flash 1250 Codec Preference First Jutaw Second esM w Third Mone Fourth None Fifth None VoIP Settings MAC Address D Line Number 1 i SIP TAX Password 600i NAT M can Reinvite DTMF Mode RFC2833 insecure Other Options F 3 Way Calling I th Directory r call Waiting Drio e Agent Pickup Group 1 Cancel FI Update Use the same method to add the extensions 6002 6003 and 6004 In our system picture we use softphone x lite to register on 6001 and 6002 Use SINOV 100B IP phone to register on the extensions 6003 and 6004 Then these four extensions can communicate with each other use the numbers 6001 6002 6003 and 6004 30 PL 600 IPPBX User Manual 6 2 Make outbound calls to PSTN There are many kinds of trunking you can use to make outgoing calls It includes Analog FXO trunk GSM Trunk SIP trunk AX trunk etc 6 2 1 Analog FXO trunking For the IPPBX you can install FXO module and use the FXO trunking to make outgoing call via your local PSTN line The set up is as per below PSTN ih a al AE r T a netaert via FRO po Kite eteta on oO IP 192 IEZ 1 101 wite erte shi Deno IF 192 16E 1 102 Piet 137 1
31. n D Send this call through trunk Use Trunk voipbuster stripD 2 digits from front and Prepend these digits D before dialing M Use Failover Trunk fail over Trunk Strip and Prepend these digits D before dialing amp Cancel Wl Save All calls start with 00 will be sent out via our voip service provider Step 3 Add this new calling rule to the dial plan1 All extensions which use dialplan1 are able to use the voipbuster service now 34 PL 600 IPPBX User Manual 6 3 Combine the IPPBX with exist traditional PBX Introduce Assume that we already havea traditional PABX in our office and we want to add more pstn lines extensions or use voip solution in the exist solution We can combine the IPPBX with the exist PABX solution use below structur Internet WO PAR GP PSTS PSTN i lits aulbecian Ari P192 158 1 101 lite mension i EXS EBT ESHU IP 292 168 1 102 ext LU ext P 19 168 1 103 IPS Des 1104 Combine the IP04 with exist traditional PBX 1 Connect the FXO port of the PABX to IPPBX s FXS port so the PABX will be one of the IPPBX s FXS extensions and all the extensions under pabx can use all the fxs functions from IPPBX the functions include make calls to the IPPBX s other extensions make calls use the IPPBX voip trunk make PSTN via IPPBX s PSTN trunk 2 Connect the FXS port for the PABX to IPPBX s FXO port So the IPPBX will be one of the PABX extensions and all t
32. nt LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory RoundRobin with Memory Remembers where it left off in the last ring pass Agents This selection shows all Users defined as Agents in their User conf Checking a User here makes them a member of the current Queue Music On Hold Select the Music on Hold Class for this Queue Music on Hold classes can be managed from the Music On Hold panel _LeaveWhenEmpty This option controls whether callers already on hold are forced out of a queue that has no agents There are three options Yes Callers are forced out of aqueue when no agents are logged in No Callers will remain in a queue with no agents Strict Callers are forced out of a queue with no agents logged in or if all logged in agents are unavailable Join Empty This option controls whether callers can join a call queue that has no agents There are three options Yes Callers can join a call queue with no agents or only unavailable agents No Callers cannot join a queue with no agents Strict Callers cannot join a queue with no agents or if all agents are unavailable Queue Options Timeout How many seconds an Agent s phone will ring before the Queue tries to ring the next Agent Wrapup Time How many seconds after the completion of a call an Agent will have before the Queue can ring them w
33. oicemail for users and put the corresponding Email Address General Extension 6001 Name Alice DialPlan DialPlan1 CallerID s0010 OutBound CID o M Enable Voicemail for this User VoiceMail Access PIN code 6001 Email Address Alice atom com cr 6 6 Call Features 6 6 1 Call Pick Up The default feature code to pick up a call is 8 If there is an incoming call for a user in the call group 2 then the users in the pickup group 2 is able to pick up this call by dialing 8 The pickup group and call group can be defined in the user setting page 6 6 2 Call Park The default call park extension is 700 The call park features code can be found in the file etc asterisk features conf Park a call on eye beam 40 PL 600 IPPBX User Manual Press XFER button then it will shows Enter Number press XFER Enter the default park extension 700 and press the XFER button again The call will be parked to the extension range 701 720 dial 701 720 to get the parked call in another extension 6 7 Cron Cron is the name of program that enables Linux users to execute commands or scripts groups of commands automatically at a specified time date It is normally used for sys admin commands like makewhatis which builds a search database for the man k command or for running a backup script but can be used for anything You can start the cron service for IPPBX by etc init d cron enable etc init d cron start
34. r voicemail box Email address The email address for the voicemail to email function Technology SIP enable this option so the extension can be a SIP device IAX2 enable this option so the extension can be an IAX2 device Analog Station If you have analog FXS ports in your IPPBX you can select the port here for your extension flash rxflash flash parameter for the users Codec preference specify the preference codec for the users Voip Setting MAC address used for polycom phone provisioning Line Number used for polycom phone provisioning Linekeys used for polycom phone provisioning SIP AX2 password user password for SIP 1AX2 registration NAT enable this when you use the IPPBX in public network and the sip devices are in private network Can Reinvite enable this and the IPPBX will try to negotiate the endpoints to route the media string directly not through IPPBX This can reduce the CPU load of the IPPBX and you will get better voice performance because the media string are sent directly from endpoint to endpoint DTMF mode DTMF uses on conversation the RFC2833 is the most common Insecure method of authentication Other Options 3 Way Calling enable disable 3 way calling In directory check this if the user is listed in the directory Call waiting enable disable Call waiting CTI Computer Telephony Integration allows access to 3rd party applications over asterisk Manager Interface Is Agent check this if the user
35. se and usage With this application you can allow calls from outside your PBX to be interpreted as if they are inside the PBX The principle is the following somebody from outside the PBX system place a call to one of our numbers The caller will hear a continuous signal He she has to enter a password followed by the pound key If the password is correct then the caller will hear again a signal which this time is coming from inside the PBX system Below is the process to use DISA in IPOX 1 in the voicemenu gt create a new voicemenu add two steps step1 Answer step2 DISA Password xxxxx DIALPLAN 2 in the incoming rule point your analog trunk to the DISA voice menu Test process 1 make incoming call to your analog port 2 you will hear the dial tone and then press the password followed by 3 you will hear dialtone again then press the number followed by to dial the number you wish to dial 42
36. t Voicemail Dial T Max greeting in seconds 60 Dial 0 for Operator 7 Message Options Maxiniurn messages par folder w Max message time J Min message lime T 7 Playback Options Sey message caler WL M Say massage duration M Fiay envelope Wor Allove users to review W Fi ma J Gy Caned General Voicemail Settings Extension for checking Message This option i e 2345 defines the extension that Users call in order to access their voicemail accounts Direct VoiceMail Dial Check this to enable direct voicemail dial For instance if John s extension is 6001 you would be able to directly dial into John s voicemailbox by dialing 6001 to leave him a message Max Greeting Set the maximum number of seconds for a User s voicemail greeting Dail O for Operator Enable Callers to exit the voicemail application and connect to an operator extension The operator extension must be defined from the Options panel Maximum messages per folder This select box sets the maximum number of messages that a user may have in any of their folders Maximum Message Time This select box sets the maximum duration of a voicemail message In seconds Message recording will not occur for times greater than this amount Minimum message Time This select box sets the minimum duration of a voicemail message In seconds Messages below this threshold will be automatically deleted Say Message
37. then dial via voipbuster trunk Calling Rule Name Out _voipbuster Pattern 0 Use Trunk Voipbuster Strip 1 digits from the front And prepend these digits 86 In this case if you dial 075583018806 in your extension 8675583018806 will be sent via volpbuster trunk Click Calling Rules to create dialing regulation Here supposing calling rule as below call directly between extension all outbound call start with 9 FXO line connected to another PBX and dialing out needing 0 firstly for local PSTN call via PSTN line pre code of 0 needed for DDD call via PSTN line pre code of 17951 needed IDD call via VoIP server outbound code of 9 need to remove detail showing as below form Extension to dial Outbound number p remark 9 0086 0755 8380 0086 0755 8380001 IPPBX remove 9 dialing other to SIP server 001 9 0755 8380001 0 17909 0755 8380001 IPPBX remove 9 add 017909 dialing to FXO line LOCAL 9 8380001 0 8380001 IPPBX got 98380001 remove 9 add 0 then send to FXO line Inner 1003 1003 Dialing directly Call Now configure unit as below Firstly create dialing rules for IDD call PL 600 IPPBX User Manual Edit Calling Rule Calling Rule Name Gieemmaewonel Pattern gt 900 Send to Local Destination Co Destination send this call through trunk Use Trunk test j Strip D1 digits from front and Prepend these digits before dialing E Use Fail
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