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Promise Array Management Utility, Ver. 2

1. 9 11 35 E mail notification 10 13 28 Enclosure monitoring 46 Installation scenarios 4 Message Agent 11 Message Server 10 24 Setting password 37 System access ees ee ee 4 TOOBAR sema tyme er Re aaa 21 User administration 11 35 User Administration 27 USING PAM od es se ed oe 15 Passwords Accessing Message Agent 27 Changing User 36 SONNO EE REED ii 37 Promise Array Management 1 Pull Down Menus CONNECTION is es EE sopas SE SE 18 Help EER RE N EAT 19 PreferenCe sesse ee Ee ee 19 de EER Ee 18 Rebuild Garneer ed De 51 Manual se NI 48 Using Rebuild Wizard 49 Software Installation PAM ss sie ee ee alae ese 4 Status BAM esse nat 17 Synchronization AMAVO RE ee ee nan 51 PICMG PERRET 52 SCHEGUIING ss DES 30 34 Tree View GolapsInek ese ai 15 DISDIAVING ER SE EE EE GE 16 Promise Array Management User Manual EXDandifid asse human 15 Changing Passwords 36 MAING RR qn oe esse 16 GES ATG ESE a Ee 35 Refreshing display 16 Deleting corsa ia ie a 35 Renaming levels 16 Windows NT ans te 3 BREER E E E 15 Services Troubleshooting 10 Message Agent 2 11 Users Message Server 2 10 Ass
2. Selecting Confirm saves the entries in these fields after they have been modified Selecting Reset clears the text boxes and allows the user to modify old information These buttons are grayed out unless you change the Label Message Agent Functions The Message Agent icon s in the PAM utility main screen represent the RAID servers connected to the Message Server in a particular RAID system There may be only one member in a network the server itself or there may be additional servers connected remote systems The Message Agent allows you to create new users establish events for notification create e mail addresses for notification and schedule array synchronization Accessing Message Agent 1 By clicking on any Message Agent icon in Tree View or Message Server Object View if you are not already accessing the Agent you will be prompted for password entry Login to promise hs wluf BE ia ES Username administrator Password Cancel Figure 31 Setting Password Screen 2 Enter the account password for this system to access the Agent and gain permission to the RAID system 3 Click OK to submit the password and access the Message Agent NOTE This Message Agent will remain accessible for the duration of the PAM session The utility will NOT automatically log out You must perform this manually Creating A New User 1 Log into the Message Agent for which you would
3. User Manual J o F chi FUJITSU ch2 FUJITSU ChatFLIITSU MPGsZ046H MPG3204AH MPasz04 H Figure 66 Array Object View Information View Left click on the array icon in the Tree View to reveal the Information View pertinent to the Mame E Commit RAID level RAIDS PARITY DISTRIBUTED Block Size KE F4 Reset Array Size 6293 ME 74 505 GB Array Status Functional Buffer Setting MM Automatic Sequential Random Access Detection Write Cache Policy Setting M Enable Write Back operation of that array such as shown below Figure 67 Array Information View The fields displayed on the previous page are defined as follows Name This field contains the name of the array RAID Level The RAID level text box contains the RAID level information of the array Pressing on the arrow along on the right edge of the text box operational only when creating a new array displays a list of choices RAID levels 0 1 0 1 3 5 or spanning Block Size KB The Block Size reflects the stripe block size information used by this array This value cannot be modified here Array Size Describes the size of the array in megabytes 53 Promise Array Management User Manual Array Status Indicates the current array status Buffer Setting This allows you to enable or disable Automatic Sequential Random Access Detection When enabled the read ahead cache will determine if sequential or random I
4. gt Assigned to an array SMART Status Disabled Figure 55 Hard drive Information View This Information View simply displays information about the drive None of the fields may be modified The field descriptions are as follows Disk Model This field shows the make and model of the disk Disk Status This field shows the disk s operational status Disk Size This field reflects the disk s total physical capacity Mode Setting This field identifies what transfer mode the disk is set for read writes Configuration This field shows whether the drive is free hot spare or is assigned to an array SMART Status Indicates whether attached hard drive implements Self Monitoring Analysis amp Reporting Technology to predict drive failure Enclosure Functions The Enclosurex icon s represent the server level monitoring capabilities of PAM From this icon users may choose to enable alerting alarms during rebuilding and synchronizing of arrays In addition they may monitor enclosure status if the user has mounted the hard drives inside optional FastSwap or SuperSwap hot swap boxes one drive per box manufactured by Promise FastSwap permits monitoring fan and housing temperature status SuperSwap allows monitoring fan temperature and power Enabling Rebuild Synchronization Beeper System administrators may wish to enable or disable an audible beeper alert that the RAID emits during rebuild of drives and synchronizatio
5. 00 Hard are SuperTrak S6000 Figure 13 Using Information View Using Status Bar For Help press Fl ladministrator NUM E Figure 14 Using Status Bar PAM s status bar is no different than any other Windows program The status bar is located just below the Main Window of PAM and provides status information of various administration functions such as Ready Rebuilding etc The Status Bar can be displayed or hidden using the View pull down menu PAM Pull Down Menu Toolbar PAM uses a context sensitive pull down menu and optional toolbar with icons located at the top of the PAM Utility Main Menu They provide access to all major PAM functions Using Pull Down Menu Items In addition to the options accessed from Tree View and the Information View users may access the same functions from pull down menu selections located at the top of the PAM utility Main menu The options available are context sensitive depending on which icon in the Tree View is highlighted see example below Certain functions that are unavailable will appear grayed out Directions on implementing functions and options in this manual are based on the Tree View unless otherwise indicated a7 Promise Array Management User Manual 1 ie Rebuild Synchronize Delete Cantine Stop PAUSE Refresh Rename Expand Eallapse Hide Pane Figure 15 Array Pull Down Menu Using View Pull Down Menu RAID system utility Promise Array Management My
6. 89 Figure 33 Setting E mail Alert box 2 Check the Email alert on error box in the Information View if it is not already checked 3 Type in the SMTP server address for your mail server in the SMTP server field Your network administrator will have this information if you do not know it 4 Click the Change button next to the input field to update the PAM configuration for the SMTP server 5 Next set the email address for this machine in the Email ID of Alert Sender field This address will show up in the From field of the e mail alerts Recipients of these messages may reply to this address ifitis a valid address 28 Promise Array Management User Manual Email ID of Stora e Admin lt admin medomain corn Change Alert Sender 2 i _Ehange Input the email id recipient for this machine which iz name lt replyemail gt or name lt cemail For example Administrator s admin mydomain com Figure 34 Setting Email ID window 6 Click on the Change button next to the input field to update the PAM configuration for the Email ID Adding a User to an Email Receiver List 1 Double click on the Message Agent to which you wish to add a user for email alert notification This will reveal the Message Agent main screen Find the section of the Message Agent Information View screen similar to Figure 35 2 If you have not done so already set up email alert notification Ale
7. Email Receiver List Adding Removing Events to from Email Alert Notification Scheduling Array Synchronization Viewing Message Agent Object icons Message Agent Information View User Management Functions Creating A New User Deleting an Existing User Changing Passwords Assigning User Rights Viewing User Admin Object icons User Information View LO RAID Functions Viewing LO RAID Object icons Information View Controller IOPx or FTPx Functions Creating a New Array Reading Clearing Events from the RAID Memory Buffer Using The Event Viewer Viewing Controller IOPx or FT Px Object icons Controller Information View SuperTrak Options Rebuild Setting Controller Setting Cache Setting Setting Disk Parameters Option FastTrak Options Setting Rebuild Options Setting PCI Bus Utilization Option Setting Disk Parameters Option Promise Array Management User Manual Channel chx Functions Viewing Channel Object icons Hard Drive Functions Hard Drive Information View Enclosure Functions Enabling Rebuild Synchronization Beeper Viewing Enclosure Object icons Enclosure Information View Array Functions Deleting an Existing Array Rebuilding An Array Using Rebuild Wizard To Stop Rebuild Array Synchronization Halting Synchronization Viewing Array Object icons Information View Index Promise Array Management User Manual Manual Conventions Common identifiers si a Key g Note Press the Enter key Press the key s
8. New Server available when the Console icon is active It allows the user to create a New Server on the RAID system The user must have User Account Rights see page 22 for details oa Connect available when a particular Server icon is active It allows the user to recognize the server on the RAID system The user must have User Account Rights see page 24 for details no Disconnect available when the Server icon is active It allows the user to take the server offline from the RAID system The user must have User Account Rights Disconnect is the only proper way to shut down the RAID server in order to perform physical maintenance This also logs off the server from being recognized by any other PAM monitoring utility online see page 24 for details ER Rebuild array available when an Array icon for a RAID Level 1 0 1 3 or 5 is Sone active This begins the process of restoring data to a replaced drive from remaining drives in the array The user must have User Account Rights see page 48 for details 21 il R Promise Array Management User Manual Synchronize available when an Array icon for a RAID 1 0 1 3 or 5 level array is active This allows user to write data from primary mirrored drive s to secondary mirrored drive s to assure both have identical data as a maintenance procedure The user must have User Account Rights see page 51 for details Delete Array available
9. Ox00000001 was attache Li 02 2400 18105 Information Dve installed Dre Seagate Techmobtogy 00000000 wat attached ta O 2240 151459 warning Sync Halted Senchronization hallad by user on Anay 00000018 at 26 Th i di Blare ET En Lid m nm b A Pi Th TO A L Pn A ET 4 Gear Save to Fi Clem Events Close Figure 51 Events Viewer Screen Viewing Controller IOPx or FTPx Object icons Double clicking on the controller icon w generates the components connected to the controller card from left hard drive channels first six icons below enclosure components 7th icon below and arrays 8th icon below in Object View Clicking on these icons will generate different information screens ch1 ch2 ch3 ch4 ch5 ch6 enclosurel AAIDS Figure 52 Controller Object View Icons Controller Information View The Information View displays the Controller Information View as seen in Figure 53 Depending on which Promise RAID controller you are using there will be different options in this Window The fields displayed in the Controller Information View are defined as follows System Information The System Information section contains a list box that holds information concerning the controller s name version number timestamps and size of file Below are three text fields Processor Memory size and Hardware They show the type of CPU running on the controller the amount of memory present on the controller and
10. Promise Array Management Setup PAM Installation Custom Installation PAM Installation PAM Administration Creating Message Servers and Agents Adding Deleting New Users Setting Up A New Array Array Administration Setting Up Email Notification Identifying Problems PAM Quick Reference To Create a New Message Server Accessing Message Agent Creating a New User Deleting an Existing User Creating a New Array Deleting an Existing Array Setting Up E mail Alert Notification Adding a User to the Current Recipients List Removing a User from the Current Recipients List Adding Removing Events to from Email Alert Notification Using PAM Main Window Using Tree View Using Object View Using Information View Using Status Bar PAM Pull Down Menu Toolbar Using Pull Down Menu Items Using View Pull Down Menu Using Connection Pull Down Menu 15 Promise Array Management User Manual Using Preference Pull Down Menu Using Help Pull Down Menu Using Help Topics Using PAM Toolbar Console Functions Creating a New Message Server Viewing Console Object icons Message Server Functions Deleting a Message Server Disconnecting a Message Server Connecting the Message Server Switching to another Server Viewing Message Server Object Icons Viewing Message Server Information Message Agent Functions Accessing Message Agent Creating A New User Setting Up E mail Alert Notification Adding a User to an Email Receiver List Removing a User From an
11. buttons to go forward through events To capture all events contained in the buffer prior to printing click on the Get All button To save the Events log to a file click the Save As button Input a filename and click Close button Press Finish button to close the Event Viewer and return to the PAM Main Menu 41 Promise Array Management User Manual Date Time Level Name Description ma ars 7 2 25 00 105545 Waning Sync Halhed Synchronization halted by user on Anay Aryl Chora O 12 2500 105535 Waning Anay Degraded Anay uy 00000001 8 has entered degraded mode 02 25 00 105535 Em Drive Failed Drive C 00000000 failed o 12 25 00 1 55 33 Warning Fety Die Retry dive access in Array An OO000007 8 for Cer 02 25 00 10557 Waning Diva RAS Emo Drive QUANTUM FIREBALL T5504 DDD of O 02 5 00 10 55 29 Informaton Sync Begun Synchronization begun for Amay Ary 0000000 Bj 02 24 00 132315 warning Sync Halted Spnchronization halled by user on Amap Aryl 00000 02 24 00 132415 Warming Bad Sector Auray day 00000007 8 has bad sector at LBA O 02 24 00 13 23 15 Waring Drive AAs Emor Drive VENDOR UNENOWN IBM D404 33240 Dx000000 O 0224 00 18 17 35 Information Cure installed Drive FUJITSU MPBSO21TATU Ox00000001 was attache O 02 2400 18175 Information Curve Installed Drive Seagate Technology 000000000 was attached to O 02 24 00 18 17 35 Information Drive linstalled Drive FUJITSU MPBIOZATU
12. choose Synchronize from the pull down menu 51 Promise Array Management User Manual 3 This will initiate the process Click Yes 4 You will be returned to the main PAM screen A progress bar will display at the bottom of the window Rebuild Synchronize Delete Refresh Rename Expand Collapse Hide Pane Figure 64 Array Synchronization Pull Down NOTE During Array Synchronization users may continue to access the working array and perform normal PC functions However system performance will be slightly degraded and the process will take longer Halting Synchronization 1 To halt the drive synchronization process right click the Array again The pull down menu will appear showing the Stop option as shown below You may also temporarily pause the synchronization process and then continue 2 Once Stop is selected you will be asked to verify Cancel Synchronization 3 Click OK to Stop or Cancel to continue Synchronization NOTE You may also start continue pause or stop the process using the Toolbar icons Continue Refresh Rename Expand Collapse Hide Pane Figure 65 Halt Synchronization Pull Down Viewing Array Object icons In the Object View icons for the hard drives that are connected to the current array selected will appear Clicking on these icons will display hard drive information See page 45 EDE Promise Array Management
13. com Lhange E by Minute Prange By Hour GET By Week f By Month Figure 40 Message Agent Information View AD Promise Array Management User Manual DNS Name IP Address amp Version Info These three fields correspond to the ServerName IP Address and Version information fields in the Message Server Information box They cannot be modified from here See Figure 30 on page 26 Enable NT System Event Log By selecting this box you enable the application events recording to Windows NT 2000 Event Viewer Events are recorded in AppEvent evt Email Alert on Error By checking this option notification through email can be implemented when an error occurs on the currently highlighted RAID Message Agent You will then need to enter the email address information of the RAID server in question in the two boxes directly below SMTP server and Email ID Repeat Error and Event Message Blocking By selecting this box you block repeated error messages that occur within the selected time SMTP Server Enter the SMTP server name or IP address of your mail server Contact the System Administrator if you need this information If you need to change information already entered press the Change button next to the text box after typing in any new information Email ID or Alert Sender Enter the email ID of the email location for the specific machine that is housing the RAID in this field Em
14. like to add a New User 2 Right click the Users icon in the Tree View area of the PAM Main menu Then left click on New and select User from the pop up selection see below DP Promise Array Management User Manual Eed MyConsole Eg RAIDSERVER2 TEST STATION Ee 120 RAID EER IOP 1 E EE 5 admin Refresh Rename Erpand Collapse Hide Pane Figure 32 Creating New User screen 3 A New User icon will appear in the Tree View Click on it to see the User Information View 4 Modify all the user information according to the desired access level for the new user see page 38 for more details on User Account Rights 5 If the user has any level of administrative control and the server is connected to a WAN make sure to set a password 6 Click the Commit button to update the user information Setting Up E mail Alert Notification 1 Double click on the Message Agent icon from where you want to receive email alert notifications This will reveal the Message Agent main screen Find the Information View of the Message Agent screen similar to below E Mail Server M Email alert on error MM IF eror and or event repeats send new message every fi hrs Limits repeat error or event message to set time interval ie once per hour SMTP server mip magdomain com Change SMTP server name or IF For example smtp mpdomain com or 123 45 67
15. monitor your arrayed hard drives rebuild arrays and check the operation of server level components fans etc There are three basic software components to PAM the Message Server the Message Agent and the Remote Monitoring Utility Before moving on to the actual installation process we will describe where the PAM components should be installed in a typical network what hardware they should be associated with and what function each component performs en orkstation orksiation with PAM Utility with PAM Utility 0 InterNet File Server nn PAM Utility Message Server IntraNet LAN PAM Utility E Message Agent Controller Driver Im aard Mn gt e Controller O Controller Aray gt Workstation Amay A Hard Drives with PAM Utility Hard Drives Figure 1 Typical PAM Component Installation PAM Utility Message Agent Controller Driver N O Vd Promise Array Management User Manual A typical installation of the PAM software components on a network might look like Figure 1 on page 1 The major elements of this network are from top to bottom o Remote Monitoring Stations via Internet o Main Network File Server with direct Internet access via a Fir
16. show in figure below El My Console RAIDSERVER2 G A TEST STATION Se 120 RAID E Es che Read Events fa cha Clear Events cha chs Betresh n che Henane enclos Expand ed Users Collapse Hide Pane Figure 48 Creating New Array Pull Down 1 Enter the pertinent information in the Name RAID Level and Block Size fields see figure below Name MY RADE ARRAY Commit RAID level RAIDSIPARITY DISTRIBUTED Block Size KB Ft H __ Best Array Size OME Array Status functional Figure 49 Labeling New Array Window 2 The new array icon will be created in the Tree View titled with the text entered into the Name field 3 Drag and drop any unassigned drive icon within the Tree View area on top of the array icon that you have just created in order to add the drive to the array unassigned drive icons do not have a red arrow in the upper left corner Hard drive s will then be assigned to the array in the order that they are dragged on to the array icon 39 Promise Array Management User Manual If you have incorrectly selected a disk for this array highlight that disk in Tree View right click mouse and select Delete The disk will be removed from this array Repeat step 3 until the array is completed Press the Commit button and reboot the Operating System to establish the new array AQ Promise Array Management User Manual Reading
17. shown within the brackets Supplementary note containing important information Common expressions Left click Right click Double click Drag and drop Move the mouse cursor over the specified target then click once with the left mouse button Move the mouse cursor over the specified target then click once with the right mouse button Move the mouse cursor over the specified target then click twice rapidly with the left mouse button Position the mouse cursor over the indicated icon depress and hold the left mouse button while moving the cursor Release the left mouse button to drop the icon at the new location Promise Array Management User Manual yi Promise Array Management User Manual Introduction Promise Technology Inc Promise Technology Inc was founded in San Jose California in 1988 and established a proven track record for leading edge storage controller products With an innovative product line the company has pioneered ATA RAID storage allowing users to configure RAID arrays using low cost Ultra ATA drives Promise Technology was the first to introduce caching controllers to MFM and then IDE drives first to fully support Ultra ATA 33 66 and Ultra ATA 100 drives and the first to develop a RAID 0 1 card for Ultra ATA drives What is Promise Array Management Utility Promise Array Management PAM utility is Promise Technology s array and system monitoring utility With PAM you can
18. 2 Attached components 39 Cache Pole Visite 42 Firmware info 42 E mail Events list 14 30 Notification 10 13 28 Receiver list 13 29 REMOVING user 13 29 Enclosure Management 46 Beeper functions 46 Event Log eie EE HEART 41 Event Viewer 41 Ee AT RE OE bt 41 Hard drives Assignment Of 46 Model info saanane 45 VIEWING es RE en 15 45 Hardware IZO SUD DOW canton sata ass 38 Help Menu Finding TOPICS sis EER N 20 Viewing Autodemo 19 Viewing contents 20 20 Version info 38 Information View 17 Message Agent 2 11 ACCESSING 27 Message Server 2 10 CONNECIAO assassinas 25 Index 55 CHEATING an RE 22 Deleting RR EE DEE 24 Disconnecting 24 Switching Servers 25 Networking E mail notification 10 13 28 LAIN VV AN EG Ee ee 4 User administration 9 Object View ee ee EE EE ee 16 PAM Se EES eo 1 Adding users 9 11 27 35 AAV n ie AE tains 48 Array Synchronization 51 Component installation 5 Creating arrays 11 39 Deleting arrays 13 48 Deleting users
19. Clearing Events from the RAID Memory Buffer PAM allows the user to read alarm maintenance events maintained by the RAID s onboard memory log print a listing of these events save the log to a file or clear all events from memory Clearing events should be performed on a periodic basis in order to reduce the length and size of the event buffer log 1 2 3 To read events from the log make sure the controller icon of the correct RAID controller card in Tree View is highlighted Right click on the Controller icon to view the drop down menu shown in Figure 50 Left click Read Events or Clear Event or use the Controller pull down menu at top Click Read Events to reveal the Event Viewer screen ER MyConsole fy RAIDSERVERA RAIDSER VERS El H chi Read Events Clear Events 3 w Beeper ch i chs Refresh ae ch Rename E Enclo EES ary Expand EA Users Collapse EB BENCHMARK ER Figure 50 Read Clear Events Pull Down Using The Event Viewer After Read Events has been selected the Event Viewer window appears see below The Event Viewer lists events according to type date status and array status The entire events log is not shown or accessed from the memory buffer since it can be quite large 1 2 3 4 5 To sort the list according to category click on the heading names To navigate through the events listing use the Next 10
20. Console view Connection Preference Help Toolbar w Status Bar w Outline Figure 16 Using View Pull Down Menu By checking or unchecking items with the mouse this pull down menu selects or deselects the appearance of the Toolbar icons Status Bar and or Tree View window Using Connection Pull Down Menu RAID system utility Promise Array Management My Console View Connection Preference Help New Server Connect Disconnect Figure 17 Using Connection Pull Down Menu The Connection pull down screen is always available regardless of which icon is highlighted in the Tree View of the PAM utility From here a user may select from the following functions New Server Creates a new server see section Console Functions on page 22 Connect Establishes a connection with an already created RAID server see Connecting the Message Server on page 24 Disconnect Temporarily halts the connection with a RAID server see Disconnecting a Message Server on page 24 18 Promise Array Management User Manual Using Preference Pull Down Menu RAID system utility Promise Array Management My Console View Connection Preference Help Font Background Figure 18 Using Preference Pull Down Menu The Preference pull down menu allows users or administrators to change the way the PAM Main Window is displayed Font Selecting Font allows you to select a different font and or font color to display text Bac
21. M s display of the server environment shown in Tree View at any time to immediately see system changes anywhere in the network The default refresh rate is once every 10 seconds The refresh function is accessed either by right clicking icons in the Tree View and selecting Refresh or by using the pull down menu with the appropriate icon highlighted in Tree View It can also be accessed using the F5 function key Using Object View The device icons generated by double clicking the mouse in the Tree View will be displayed in this portion of the window Double clicking an icon in the Object View highlights the item corresponding to it in the Tree View and changes the Object View to include any items directly connected to the icon 16 Promise Array Management User Manual k kk ky kk mY my E chi che ch cha chs ch Enclosure myarray Figure 12 Using Object View NOTE Icons shown in this pane of the window which have a red X over them represent an error or failed device Using Information View The lower right portion of the PAM main window is the Information View The Information View contains different items text boxes list boxes information fields and buttons depending on which device is highlighted in the Tree View System Information DEE du e EN sWarks 1 1 FCS om PROMISE RAID ISM 57AM 09 30 2001 273507 PROMISE IDE HDM 57AM 09 30 2001 90095 Processor Intel 80960 series Memory Size ME 64
22. Management User Manual monitor If you are installing PAM on the same workstation that contains a PAM compatible array then use the default IP address 127 0 0 1 Install Message Server for Monitoring Utility a x Setup will use the following information for connecting to pour RAID server Server Description PAIDSERVERT IP address 127 jo fo fi Corect the Server Description and IF Address as needed and then click Mest Click Skip if the information is already correct E sk Figure 7 Install Message Server for Monitoring Utility Window 14 Complete the Add User Account for Administration information see Figure 8 You may accept the default name or you may enter a new name in the Name field Enter a password in the Password field and enter the same password in the Confirm Password field Click Next after you have completed all of the fields Add User Account for Administration ee xj Setup wishes to create a User Administrator account on your computer If vou already have other accounts created and do HOT want to add this User Administrator account click the Skip button Marne acmiristrator Password Contirm Password WARNING Adding a new user will delete all existing users and initialize the user database Figure 8 Add User Account for Administration 15 Select View readme txt now to read the latest product release information and select laun
23. O is occurring and optimize itself based on the type I O taking place Under most circumstances enabling this will provide better performance Turning On Off Write Back Cache Write back cache affects system performance depending on server and application type However write back cache data will be lost in the event of a system power outage or other event where the data has not yet been saved to disk Turning off write back caching will force the RAID to immediately save all writes to the drive To turn on off write back caching from PAM double click the Array icon in Tree View Left click the arrow next to the Write Cache selection box and choose Write Back This will enable write and write back caching functions from RAID see page 53 54 Promise Array Management User Manual Administration Assigning user rights 36 Password protection 37 Arrays Administration of 10 Creating 11 39 Dele NO ass densas ER N 13 48 Deleting drives 48 Fault tolerance in RAID 1 13 48 Rebuild Wizard ee ee ee 49 Rebuilding sas suas Ee ee 48 Synchronization 34 51 Viewing status Of 48 Beeper Enable Disable 46 Block Size Vie Wind ES nan 53 Cache Controller info ee ee ee 54 User rights si RE NR ee 37 COMMU OMG Mss RE EE EE EE
24. PROMISE TECHNOLOGY INC Promise Array Management User Manual Promise Array Management User Manual Copyright Copyright by Promise Technology Inc Promise 2001 No part of this manual may be reproduced or transmitted in any form without the expressed written permission of Promise Trademarks All trademarks are the property of their respective holders Notice Although Promise has attempted to ensure the accuracy of the content of this manual it is possible that this document may contain technical inaccuracies typographical or other errors Promise Technology Inc assumes no liability for any error in this publication and for damages whether direct indirect incidental consequential or otherwise that may result from such error including but not limited to loss of data or profits Promise provides this publication as is without warranty of any kind either express or implied including but not limited to implied warranties of merchantability or fitness for a particular purpose The published information in the manual is subject to change without notice Promise reserves the right to make changes in the product design layout and driver revisions without notification to its users Promise Array Management User Manual Table of Contents Introduction Promise Technology Inc What is Promise Array Management Utility Key Features System Requirements Operating System Support
25. User Administrator may create delete other user accounts Array Administration Rights and Adapter Maintenance Rights boxes allow access to specific functions of the system NOTE Dont forget to set a password for any user who has anything more than viewing privileges on a secure network Setting Up A New Array Setting up an array is considered a simple task Consideration should be given as to the type and configuration of the array Promise Array Management User Manual Array Administration Array administration is the ability to create view modify and delete arrays The ability to view the status of an array through the utility allows identification of problems that may require user intervention to prevent the array from going down or to restore fault tolerance NOTE For security reasons actual maintenance of the array deleting rebuilding creating etc may be performed only from the system housing the array PAM grays out the maintenance functions for remote monitoring stations The VO information IOP or Controller subpanes see page 43 of PAM allow you to see that all drives are functioning correctly If any drive has failed PAM will indicate which drive s has failed You also can see the array status to determine if it is functioning or if it requires critical attention or if it has begun an automatic rebuild etc The array page allows modification of the cache settings for fine tuning your server s per
26. User Information View Adapter Maintenance Rights By checking the Enabled box the user will be able to modify cache and performance tuning parameters for the RAID controller card SuperTrak On the SuperTrak maintenance rights enables the user to change the following parameters Set the rebuild settings to High Rebuild Priority Enable battery backup support Set the Automatic Flush Frequency in seconds Enable S M A R T Check 47e Promise Array Management User Manual e Enable hard disk s write cache FastTrak On the FastTrak maintenance rights enables the user to change the following parameters Enable hard disk s write cache Enable S M A R T Check Disable hot spare auto rebuild Adjust the rebuild rate Adjust the PCI bus utilization User Account Rights By checking the Enabled box the user will be able to assign or modify user rights such as Array Administration or Adapter Maintenance rights of the user listed This user will also be able to add or remove other users Commit Reset If as an administrator or user you need to change your password change it as described above If a mistake is made press the Reset button to revert to previously saved values After correctly typing the new password text press the Commit button The new password will then be operational LO RAID Functions EF The LO RAID icon s in the Tree View represents the LO component installed
27. ail alerts will originate from this address If you need to change information already entered press the Change button next to the box after typing in any new information Alert Recipients Email Address List Enter the email addresses of all individuals that need notification when an error occurs in a particular RAID station in this field If you are monitoring multiple RAID stations you must create a separate email list for each RAID station After entering an email address press the Add button to confirm the entry Current Recipients List This area of the Information View contains all email addresses that an alert will be sent in the event of an error occurring on the RAID system To add a new address see Alert Recipients Email Address List above to remove an address highlight it and then press the Remove button 33 Promise Array Management User Manual Alert Events change Drive Fail Drive Installation Reserve Sector Bad Sector Rebuild Begin Rebuild Completed Array Rebuild Begun Rebuild Halt Synchronization Begun Use mouse Click on the item then select TES or NO Array Synchronization Schedule Enabled By Minute every F i Change E By Hour every By Day start at By Week every By Month on the Figure 41 Alert Events amp Schedule Synchronization Screen Alert Events This area See above allows you to choose which types of events will generate an email
28. ailure AA Promise Array Management User Manual Cache Setting Enter number to change the maximum number of seconds in which data in SuperTrak s cache memory is held before being written to disk This option only applies when Write back cache is enabled Setting Disk Parameters Option Enable Hard Disks Write Cache Checkbox allows user to enable disable write caching for hard drives that include this performance feature PAM automatically recognizes such drives and enables the feature as the default setting For drives that do not use write caching this option is automatically grayed out Enable S M A R T Check Checkbox tells PAM to regularly monitor each drive to assure that drive failure prediction is functioning FastTrak Options Setting Rebuild Options Disable Hot Spare Auto Rebuild Turns off the use of a hot spare drive and automatic rebuilding if a mirrored array The default is unchecked or enable Hot Spare Auto Rebuild Rebuild Rate Assigns the amount of importance that FastTrak gives to mirroring data from one drive to another in the background A high setting assigns most of FastTrak s resources to the rebuild process at the expense of responding to ongoing read write data requests by the operating system A low setting gives priority to ongoing read write data requests by the operating system at the expense of the rebuild process and will typically result in longer rebuild
29. alert and or report To do this highlight a particular event in the Event column then click once in the same row on either the Email or Popup columns to toggle their active states between Yes and No The email notification sends email to the alert recipients Events checked in the Popup column will generate a Windows dialogue box when the checked events occur The Event list may be retrieved by right clicking the controller N here item It may also be deleted from Array Synchronization Schedule Array synchronization is a periodic maintenance procedure for mirroring RAID 1 0 1 3 and 5 arrays to maintain data consistency on all drives In operation array synchronization compares data on the drives for any differences If there are differences detected for RAID 1 and 0 1 arrays data from the primary drive s is automatically copied to the secondary drive s For RAID 3 and 5 arrays parity is recalculated This assures that all mirrored drives will contain the exact information Click Enable to enable array synchronization then choose an appropriated interval Click the Change button to set the new parameters 34 Promise Array Management User Manual User Management Functions Pi The Users icon in the Tree View is a folder containing a list of users and administrators who are permitted access to a particular RAID system s status Creating A New User 1 Right click t
30. because of a physical move or system change the Message Server must be deleted and a new Message Server created with the new IP address and Server name 1 Right click on the Message Server icon fig in the Tree View area of the PAM main menu or left click Server from the pull down selections at the top of the main menu with the Server icon highlighted in Tree View 2 Left click on Delete in the pull down pop up menu haiti Delete Connect Disconnect Refresh Rename Beard Collapse Hide Pane Figure 27 Deleting Message Server pull down 3 Click the OK button The Server name and icon will be removed from the PAM Main menu screen This change will take effect on the next system reboot Disconnecting a Message Server 1 Right click on the Message Server icon in the Tree View area of the PAM main menu or left click Server from the pull down selections at the top of the main menu with the Server icon highlighted in Tree View 2 Left click on Disconnect in the pull down pop up menu 24 Promise Array Management User Manual LOCALHOST EE RAMS_COME EI Delete BEREG Disconnect Refresh Rename Expand Collapse Hide Pane Figure 28 Disconnecting Message Server Pull Down NOTE Disconnecting the Server from the RAID system prevents all PAM utilities from accessing information from the Server array s This allows server main
31. ch Promise Array Management now if you wish to run utility directly from setup Click on the Finish button to complete the install process Promise Array Management User Manual Promise Array Management Installation n Bris Setup has finished installing Promise Array Management on your computer Setup can launch the Read Me file and Promise Array Management Choose the options you want below Launch Promise Array Management now Click Finish to complete Setup Figure 9 Setup Finished PAM Administration Once installation is complete you may begin using the PAM utility However there are still a few things that need to be configured before your PAM installation and administration are complete This section will outline the tasks necessary to complete PAM Administration After you have reviewed and implemented each task below your PAM installation will be complete Creating Message Servers and Agents Once the Message Server has been connected successfully double click on the Message Server icon to expand the hierarchical tree to show all attached Message Agents Log into an attached Message Agent for access to the particular RAID system under the Agents control Adding Deleting New Users If additional users require access to a Message Agent the system administrator must create a new user under the Message Agent Each user may be given access to various levels of control by an administrator
32. ck Yes and agree to the licensing terms to the use the PAM utility Clicking No will exit the PAM setup 9 When the Choose Destination Location window see Figure 4 below comes up choose a directory to install this component 10 Click Browse to select a Destination folder other than the folder suggested by default Click the Next button to accept the location selected Choose Destination Location x Setup will install Promise Array Management in the following folder To install to this folder click Next Ta install to a different folder click Browse and select another folder Tou can choose not to install Promise Array Management by clicking Cancel to exit Setup Figure 4 Choose Destination Location Window 11 The Select Program Folder window comes up next shown in Figure 5 below Choose a Start menu folder to list this item under by entering a folder name and selecting a parent folder from the list under which this new folder s contents will reside Click the Next button to proceed Promise Array Management User Manual x Setup will add program icons to the Program Folder listed below You may type new folder name or select one from the existing Folders list Click Next to continue Program Folders Existing Folders ahead Nero AutoCad 2000 Corel MacDrive 2000 Macromedia Fireworks 4 Microsoft Office Tools Network A
33. e below Make sure you select the blank new or replacement drive The unselected drive s will contain good data This will be the remaining working drive s of an array or a system drive containing existing data that you wish to mirror NOTE Make absolutely sure and double check which drive is which If data exists on the target drive it will be over written 2 Click the Next button to proceed to Step 2 or Cancel button to stop 49 Promise Array Management User Manual 5 elect disk in array sak Eed cha FUT SU MPBS0214TU Select a disk on the above pane 4 Back Cancel Help Figure 60 Rebuild Wizard Step 1 Step 2 1 Confirm the Target or Rebuild disk by drive identification 2 Click Finish button to initiate physical Rebuild click the Back button to review Step 1 or Cancel button to Stop see figure below Finish ou have selected to rebuild the following disk chi Maxtor 82560 To confirm that vou want to do so please press FINISH button if vou want to select another disk please press BACK if you change your mind please press CANCEL Back Cancel Help Figure 61 Rebuild Wizard Step 2 3 Once Array Rebuild has begun you will be returned to the PAM window A progress window will appear below the Array icons in the Object View see below A similar progress bar will also appear in Tree View 50 Promise Array Manageme
34. e click on the Message Agent icon whose alert email notification events you wish to modify This will reveal the Message Agent main screen Find the Information View of the Message Agent screen similar to Figure 37 Alert Events Res Sector Use mouse Bad Sector click on the tem then select TES or HO Figure 37 Adding Removing Events for Email Alert Select the event you wish to modify in the Event column Right click on the Email column and select Yes to have this event send alert email notification Otherwise select No to remove it as an alert event When you are finished making changes click the Change button next to the event selection scroll box to update the PAM configuration for email alert notification Scheduling Array Synchronization The Schedule Array Synchronization section see below allows the administrator to perform synchronization on a regularly scheduled basis by minute by hour by day by Array Synchronization Schedule M Enabled Change By Minute every Jo min By Hour every Fil hrs By Day start at 12 00 PM O By Week every on the By Month week or by month 1 2 3 NOTE During Array Synchronization users may continue to access the working array and perform normal PC functions However system performance will be slightly degraded and Figure 38 Scheduling Array Synchronization To schedule synchronization ch
35. eck the Enable box Select the scheduling options appropriate to your timetable Click the Change button for the new schedule to take place 30 Promise Array Management User Manual the process will take longer Scheduling allows synchronization to take place at off peak time periods Viewing Message Agent Object icons Double clicking on a Message Agent icon will generate LO RAID and Users icons in the Object View Double clicking the LO RAID icon will reveal specific Agent information in the Information View see next section Double clicking Users icon s will reveal User information se dl Iza RAID Users Figure 39 Message Agent Console Icons Message Agent Information View The Message Agent Information View see Figure 40 below is a very long screen and requires the use of the scroll bar to view all of the contained fields Descriptions of the sections within the Message Agent Information View are as follows NOTE To see all the fields in the Information View pane minimize the Console View by placing the mouse cursor between the two panes so that the cursor changes to the window control cursor hold down the left mouse button and drag the boundary up until it disappears 31 Promise Array Management User Manual smtp mydomain com Change Storage Admin lt admin mydoma Lange Recipienti lt user3 mydo main com Recipient2 lt user3 mydo main
36. ect User from the pop up selection 3 A New User icon will appear Click on it to view the user Information View 4 Modify all the user information according to the desired access level for the new user 5 If the user has any level of administrative control and the server is connected to a WAN make sure to set a password 6 Click the Commit button to update the user information Deleting an Existing User 1 Select the icon R representing the user you wish to delete 2 Right click the icon and select Delete from the pop up menu 3 Choose Yes if this is a user you wish to delete NOTE PAM will not allow deletion of the last account with admin privileges This protects the admin from being locked out of the system and having to re install PAM Creating a New Array 1 Select the controller icon SM on which you want to create an array 2 Right click the icon Click New then select Array from the pop up menu 3 Enter the pertinent information in the Name RAID Level and Block Size fields Available RAID level selections are based on number of drives to be used Block Size is selectable from a pull down list or use the default 64K 4 A new array icon ES will be created in the Tree View titled with the text entered into the Name field 11 5 6 7 Promise Array Management User Manual Expand the channels that contain the free d
37. ewall o Internal RAID stations connected via Intranet LAN e Internal Monitoring Station As shown different components of PAM are installed on each of the network elements 1 PAM Monitoring Utility The PAM Monitoring Utility the GUI that you will be using may be installed on any system element with a TCP IP connection where you want to perform monitoring As shown in Figure 1 the PAM utility is installed on the main File Server on both RAID stations on two remote systems over the Internet and on one internal system NOTE For security reasons array maintenance features can only be performed at the actual server location of a RAID and are unavailable at all other consoles 2 Message Server The Message Server software component serves as the main link between all of the PAM compatible arrays residing on the network the internal Intranet LAN via TCP IP protocols and remote monitoring stations communicating via the Internet For remote Internet monitoring the Message Server component must be installed on a machine with a unique IP address that is visible to the Internet as in our example From its central communications position the Message Server software interfaces with all of the PAM compatible arrays located on the LAN and allows all system elements with the GUI installed to see those arrays The File Server where the Message Server software is installed may or may not house a PAM compatible array such as the FastTrak o
38. formance The enclosure pane allows you to verify that the drives are operating within temperature specification and that the enclosure cooling fans are operational NOTE Never delete an array unless you have backed up all data that is needed on the array It may be possible to restore access to an array after the deletion by re creating the array exactly as it was defined previously Though the product allows for this procedure Promise Technology does not recommend it Setting Up Email Notification PAM allows the administrator or user to check on array status at anytime You can also set up e mail notification so that PAM will notify you of any problems via e mail messaging services The notification feature is recommended for any type of array that is to be accessible over a network The administrator can add or remove events from the e mail alert notification as desired Identifying Problems There are a variety of problems that can be detected by PAM allowing you to possibly prevent a system crash or data loss due to a hardware problem The software can determine if an array member has failed show whether the housing temperature is within operational parameters or identify a problem with the housing cooling fans Refer to the Troubleshooting Guide for a recommended course of action if you experience any failures PAM Quick Reference The following section is a listing of initial steps necessary to complete each task during administra
39. gainst it because the same arrays will be visible from every instance of the Promise Message Server thus causing confusion To access a PAM compatible system locally e Install the Message Server and Monitoring Utility onto this system To access a PAM compatible system remotely across a LAN o Install the Message Server software in one or more systems on the LAN The system s chosen for the Message Server may also include a PAM compatible RAID an independent station on the LAN or act as a network server for the LAN All Message Agents connected on this LAN will be visible from each instance of the Message Server o Install the PAM Monitoring Utility software on to each LAN station from which you wish to monitor the PAM compatible RAID s When you begin PAM you will need to perform Creating a New Message Server see page 10 for each Message Server installed in step 1 that you want to monitor To access a PAM compatible system remotely on a WAN e If you have not done so already install a Promise Message Server on a system on the LAN The system chosen for the Promise Message Server installation may house a PAM compatible RAID be an independent station on the LAN or house a network server for the LAN For remote Internet monitoring the Message Server component must be installed on a machine with a unique IP address that is visible to the Internet All Message Agents connected on this LAN will be visible for each instance of the Pro
40. he Users icon in the Tree View area of the PAM Main menu Then left click on New and select User from the pop up selection Ei MyConsole Ef RAIDSERVER2 TEST STATION ER 120 RAD or ot E numas os admin Refresh Rename Expand Collapse Hide Pane Figure 42 Creating New User Pull Down 2 A New User icon will appear in the Tree View Left click on it to view the user Information View See Figure 45 on page 37 3 Modify all the user information according to the desired access level for the new user 4 If the user has any level of administrative control and the server is connected to a WAN make sure to set a password 5 Click the Commit button to update the user information Deleting an Existing User 1 Select the User icon in the Object View or Tree View representing the particular user you wish to delete ER Users va x administrator Ben Franklin Delete Refresh Rename Expand Collapse Hide Pane Figure 43 Deleting User menu 2 Right click the icon and select Delete from the pop up menu 35 Promise Array Management User Manual 3 Choose OK if this is a user you wish to delete NOTE PAM will not allow deletion of the last account with admin privileges This protects the admin from being locked out of the system and having to re install PAM Changing Passwords 1 Double click the administrator s User icon
41. hx icons represent particular drive channels where x is a sequential number on the RAID controller card Viewing Channel Object icons Double clicking on the icon Kd displays the icons of the hard drives connected to the channel in the Object View There is no Information View for Channel chx Double click on the drive icons in the Object View to obtain a drive s Information View see page 46 chi tMaxtar chA FUJITSU che M astor 560 MPB302147TU 82560 Figure 54 Channel s Object View Assigned drive icon indicates a drive that is already part of an existing array wl Unassigned drive icon indicates drive is not a part of an existing array User may choose to leave drive to be used as a hot spare for a RAID 1 0 1 3 or 5 level array Unassigned drives may be assigned to create new arrays Hard Drive Functions ire The hard drive icons represent hard drives connected to the RAID controller E card The icons arer identified by the drive s make model status size DMA mode and array configuration Hard Drive Information View Since the hard drives are the last level in the PAM Tree View the Object View will not contain any information Double clicking on a hard drive icon updates the Information View with information regarding the particular drive as depicted below 45 Promise Array Management User Manual Disk Model gt Maxtor STO4A0H4 Disk Status gt Functional Disk Size Mode Setting Configuration
42. igning Rights 36
43. ilable to the array or when a new hard drive is assigned to the array The Rebuild Wizard screens see page 49 will appear at this point 48 Promise Array Management User Manual When rebuilding manually data from the remaining working drive s can be reconstructed on to the target drive until data is restored During rebuild users may continue to access the working array and perform normal PC functions However system performance will be slightly degraded and the rebuild process will take longer NOTE Remember that during an array rebuild the array does NOT provide data redundancy It is recommended that all rebuilds be carried to completion MEI Ead es Rebuild oe ch Synchronize Users Delete Refresh Rename Expand Collapse Hide Pane Figure 59 Array Pull Down Menu 1 Identify the location of the target failed drive within the RAID housing based on the PAM GUI It will show which array is critical and identify which drive has failed 2 Physically remove the failed drive and replace with an identical drive or one with the same capacity or larger 3 Click the Array icon of the array where the drive is attached and where you wish to perform rebuild within the Tree View 4 Right click the icon and choose Rebuild from the pop up menu This will open the Rebuild Wizard Step 1 screen see Figure 60 Using Rebuild Wizard Step 1 1 Select the correct Target drive that will receive data se
44. kground Allows changing the color of the PAM View panes Using Help Pull Down Menu RAID system utility Promise Array Management My Console View Connection Preference Help ta i Help Topics Keyboard Auto Demo Run On Startup About Promise rray Management Figure 19 Using Help Pull Down Menu Activated from the pull down menu the Help menu allows users to access an online help index of how to topics and functions provides PAM version build identification and can activate a demonstration of all Main screens About Promise Array Management This is a pop up window that provides information about the version and build number of the PAM utility Click the OK button to close Auto Demo Provides a level by level automatic display of each screen in the PAM Main window starting at the Console level in Tree View You may also control the Auto Demo via the keyboard as shown in Figure 20 19 Promise Array Management User Manual Keyboard This is a pop up window shown in Figure 20 depicting a list of keyboard shortcuts x Meaning ShortCut F12 Start Stop Auto Demo Ho Demo Next F11 Demo Frew lt Ctrl gt Tab Tab to Next Dialog Ctrl Arow Kers Soroll Property view PgUp PgD orrn Scrall Property view Figure 20 Keyboard Shortcuts Using Help Topics Activated from the pull down menu or toolbar icon online help offers information on functions and how to item
45. mise Message Server Install the PAM Monitoring utility on to each remote station where the PAM compatible system will be monitored When you begin PAM you will need to add a 4 Promise Array Management User Manual new Message Server for the Promise server installed in Step 1 that you wish to access see Creating a New Message Server on page 22 If the WAN that the Monitoring utility will be connected has any firewall protection measures you must open the IP address for the system or systems containing the Promise Message Server software in order to connect to them over Internet WAN TCP IP port number 710 and 711 are used by the Message Agent to accept in bound connections PAM Installation This section outlines the installation procedure for a component of the PAM software package See the Custom Installation outlined on page 4 to determine which components to install NOTE If you are re installing PAM you must first stop the services for the Message Server and Message Agent for installation to work For each component to be installed do the following 1 2 3 4 5 6 Insert the PAM Install Diskette Number 1 into the floppy drive From Windows go to the Start button and click on Run from the Start menu Type in A PAMSetup exe The main PAM component installation menu will come up as seen below 2 Setup x Promise Array Management Installation Wizard The Pr
46. n of drives The beeper warns the administrator that the system is in a degraded status during these processes and alerts the administrator when the process is complete 46 Promise Array Management User Manual 1 Double click the Enclosure icon in Tree View 2 In the Information View see Figure 57 check or uncheck the Rebuild synchronization Beeper box Viewing Enclosure Object icons Left clicking on the Enclosure icon rm in Tree View displays enclosure icons in the Object View and the enclosure status in the Information View superswapl superswap2 superswap3 Figure 56 Enclosure Object View Enclosure Information View The Information View shows a graphical representation of the FastSwap or SuperSwap enclosures along with the monitored components fan temperature or power as shown below TTT Channel 1 Encl Type SuperSwap 7 E Working OO SES ra 1 o Channel 2 Encl Type SuperSwap Channel 3 Encl Type SuperSwap Voltage SV 4 945 Temp 85 6 F 29 5 C Voltage 12 12 160 Voltage BV 5 026 Temp 84 7 F 290 C Voltage 12V 12 464 Working Voltage BV 5 026 TRIER 05T me IN ao Mm Working Figure 57 Enclosure Information View The fan icons will display either a working fan or a failed error fan The temperature icon will display a working thermometer with the internal temperature or an error thermometer if the temperat
47. ng on the Message Server icon fig will display the RAID system server icons connected to the highlighted message server within the Object View see top of figure below Clicking on the individual icons here reveals the Message Agent Information View TEST STA Label RAIDSERVER2 ServerName IP Address ETE Version Information 4 4 31 build 46 2 23 2000 cri nouser NUM g Figure 30 Message Server Information View Viewing Message Server Information In the Information View of the PAM window several text boxes will appear The fields for the Message Server Information view are defined as follows Label In the Label text box the name of the message server can be entered or modified and will be displayed within the Tree View ServerName The ServerName text box contains the internal operating system name of the message server currently highlighted This entry is obtained from the server itself and cannot be modified IP Address This series of four text boxes contains the IP address of the message server currently highlighted The IP address field is grayed out so you cannot change the IP address 26 Promise Array Management User Manual Version Information This field contains information pertaining to the build version of PAM currently operating This field cannot be modified Confirm Reset These buttons relate to the text boxes titled Label ServerName and IP Address
48. nt User Manual chi che chs chad Ch amp ch 6 enclosurel RAIDT M IR Rebuildino Figure 62 Array Rebuild Progress Bar To Stop Rebuild 1 To halt the Rebuild process right click the Array again 2 The pull down menu will appear showing the Stop option as shown below see below 3 Once Stop is selected you will be asked to verify the Stop request 4 Click OK to Stop or Cancel to continue Rebuild NOTE You may also start continue pause or stop the process using the Toolbar icons ee EET ch Continue Refresh Rename Expand Collapse Hide Pane Figure 63 Stop Rebuild Pull Down Array Synchronization Synchronization is a periodic maintenance procedure for Mirroring RAID 1 0 1 3 and 5 arrays to maintain data consistency on all mirrored drives In operation array synchronization compares data on the mirrored drives for any differences If there are differences detected data from the primary drive s is automatically copied to the secondary drive s This assures that all mirrored drives will contain the exact information NOTE Users may choose to schedule synchronization during unattended off peak hours see page 34 1 To manually synchronize drives from PAM choose the icon of the mirrored Array in Tree View 2 Right click the array icon and choose Synchronize from the pull down menu see Figure 64 or select Array from pull down menu at top and
49. ntents and index see page 19 for details Console Functions st The MyConsole icon in the PAM utility main screen represents the system from which you are monitoring your RAID system s Its icon appears at the top of the Tree View see below When this icon is highlighted you may also access all Console functions from the pull down menus at the top of the main menu or context sensitive menus enabled by a right click of the mouse Creating a New Message Server 1 Right click on the MyConsole icon in the Tree View area of the PAM main menu or left click MyConsole from the pull down selections at the top of the main menu DD Promise Array Management User Manual 2 Left click on New in the console menu then choose Server in the pop up menu This adds a new RAIDSERVERx icon where x is a sequential number Refresh Rename Expand Collapse Hide Pane Figure 24 Creating New Message Server Pull Downs 3 Click on the new RAIDSERVERx icon In the Message Server Information View see below enter Label and IP address information If you are not sure of the actual Server name try just entering the IP address of the machine where the Message Server is installed Enter 127 0 0 1 for a local machine connection 4 Click the Confirm button Label RAIDSERVER Server ame New Server IP Address 127 0 0 1 Version Information Confi
50. nu 3 Click the OK button if this is an array you wish to delete Reboot Setting Up E mail Alert Notification ul 1 Double click on the Message Agent icon from where you want to receive email alert notifications This will reveal the Message Agent main screen 2 Check the Email alert on error box in the Information View if it is not already checked 3 Type in the SMTP server address for your mail server in the SMTP server field Your network administrator will have this information if you do not know it 4 Click the Change button next to the input field to update the PAM configuration for the SMTP server 5 Next set the email address for this machine in the Email ID of Alert Sender field This address will show up in the From field of the e mail alerts Recipients of these messages may reply to this address if it is a valid address 6 Click on the Change button next to the input field to update the PAM configuration for the Email ID Adding a User to the Current Recipients List Pr 1 Double click on the Message Agent icon Add any new user s needed for email alert notification This will open the Message Agent main screen Find the Information View of the Message Agent screen 2 If you have not already done so set up email alert notification s 3 In the Alert Recipients Email Address List type in the email address es of the user you wish
51. of the person whose password you want to change 2 In the Information View type the new password in the labeled box and confirm the password in the box below it 3 Click Commit to enable the change or continue with other selections Assigning User Rights 1 Double click the administrator s User icon of the person that you want to assign Array Rights 2 In the Information View see Figure 45 you may select from the following rights Create Array Delete Array Array Statistics Maintain Array Adapter Maintenance Rights and User Account Rights Click the appropriate boxes to enable disable these rights See Array Administration Rights on page 37 fora more detailed explanation of these rights 3 Click Commit to enable the change Viewing User Admin Object icons Double clicking on the Users icon will generate User and administrator icons in the Object View see figure below Clicking on the individual User and administrator icons will reveal their access rights see page 36 M R R R R administrator Ben Franklin Lewis Morris Thomas Samuel Adams Jefferson Figure 44 User icons in Object View The administrator icon in the Tree View represents the configuration of a user who has User Account Rights on a particular RAID system Double clicking on the icon will display an administrator s Information View as sh
52. omise Array Management Setup program will guide you to install the correct and appropriate components for your system SuperTrak O FastTrak Custom A do Choose an option For more information and update about your product please visit our web page at http www promise com PROMISE TECHNOLOGY INC Cancel Figure 2 PAM Component Installation Menu Select SuperTrak FastTrak or Custom installation by clicking it Then click the Next button to display the installation you have chosen When you see the Setup Needs the Next Disk pop up window shown in Figure 3 below insert the PAM install diskette number 2 in the floppy drive Click on the OK button when it is ready You may use the Browse button if your installation software resides anywhere other than the floppy diskette to choose the correct source location Promise Array Management User Manual Setup Needs The Next Disk Please Insert the next disk Disk 2 IF the files on this disk can be found in another location for example in another drive enter ite Full path or click the Browse button to select its path Path Em Browse a Figure 3 Setup Needs the Next Disk Pop Up Window 7 Review the installation settings If the settings are correct click Finish and proceed to the license agreement window otherwise click Back and return to Step 4 8 You must cli
53. on a Message Agent Through here you can identify model information and hardware firmware versions Viewing LO RAID Object icons Double clicking on an O RAID icon generates the contoller IOPx or FTPx icon in the Object View see below Figure 46 LO RAID Object View Information View In the Information View see below two fields are displayed Type and Version Information which reflect the model number name of the controller installed in the system and version information concerning the hardware and firmware No fields may be modified here Type PROMISE 120 RAID 56 Compatible Version Information Version 2 2 build 5 08 07 2001 Figure 47 1 0 RAID Information View 38 Promise Array Management User Manual Controller IOPx or FTPx Functions The controller VO Platform x icon s represent individual RAID controller cards which may be installed as part of a single or multiple RAID server system as seen by PAM From here users may create a new array and can view information on specific servers and RAID controller cards In addition the user may choose to alter how often and what conditions of all RAID controller cards onboard memory will flush their data during operation Creating a New Array 1 Select the controller MP icon in the Tree View where you want to create an array 2 Right click the controller MI icon Click New then select Array from the pop up menu as
54. own in Figure 45 next page Le US elf NOTE No Object View will appear since this is the lowest level in this portion of the Tree View User Information View The User Information View screen see Figure 45 offers the admin user the ability to assign passwords array maintenance adapter maintenance and user account rights What follows is a description of the fields in the Information View 36 Promise Array Management User Manual User Name This text box contains the name of the administrator or user Password The Password text box contains the mask hidden password of the administrator or user Confirm Password The Confirm Password text box is used when changing the password After entering the new password in the Password text box enter it again in the Confirm Password text box to ensure accuracy Array Administration Rights By checking these boxes the user will be able to create delete and maintain arrays and view array statistics NOTE Array maintenance creation and deletion must be performed locally on the actual machine where the RAID controller card is physically located Such functions are grayed out on a remote monitoring station User Mame Ben Franklin Password Contin Password Array Administration Rights MW Create Array M Delete arap EE M Array Statistics M Maintain Array Adapter Maintenance Rights M Enabled User Account Rights Figure 45
55. r Manual Promise Array Management Setup PAM Installation The installation setup process installs the various PAM components needed for remotely monitoring PAM compatible arrays The installation setup process may follow either an automated process by selecting SuperTrak or FastTrak at the Installation Wizard screen see Figure 2 or by selecting Custom Regardless of your selection the Installation Wizard follows the same general path with the only difference being that with the Custom process you will need to manually select the various PAM components that will be installed Most installation setups are completed by selecting either SuperTrak or FastTrak proceed to PAM Installation on page 5 if you are using this method Otherwise you need to familiarize yourself with following Custom Installation process before continuing Custom Installation A custom installation allows you to choose the necessary software components to install on your workstation The following installation scenarios detail separate software installation model and should meant to help you manage a custom installation NOTE All systems with the RAID controller will require the Message Agent software Additionally the component installations that follow require TCP IP to be already properly installed on the server system NOTE While you may install multiple systems with the Message Server software Promise Technology recommends a
56. r SuperTrak RAID controllers In our example on Figure 1 it does not 3 Message Agent The Message Agent software component must be installed on each file server that will house a PAM compatible array The Message Agent communicates with both the Message Server and the PAM compatible controller Key Features The following are key features of the Promise Array Management PAM utility RAID system System Requirements Windows NT 4 0 Windows 2000 or later on workstations Windows NT 4 0 Windows 2000 or Windows 95 or later on remote workstations A PAM compatible array must be installed on a Windows NT or Windows 2000 Operating System Support While PAM is designed to specifically support Windows NT 4 0 2000 and later users may employ other operating systems to access many of its operational features What follows is a brief description of the different support levels available for each operating system Promise Array Management User Manual Windows NT Windows2000 Windows NT 4 0 or Windows 2000 is recommended to take full advantage of all the features of the Promise Array Management Utility The PAM utility installed on the file server or PAM compatible RAID will only function on a Windows NT Windows 2000 system Windows 95 98 Me The PAM utility may be implemented on a Windows 95 Windows 98 station or remote terminal to remotely monitor PAM compatible arrays that exist on a network Promise Array Management Use
57. rive that you want to assign to the new array Drag and drop any unassigned drive icon i on top of the array icon that you have just created in order to add the drive to the array unassigned drive icons do not have a red arrow in the upper left corner Hard drive s will then be assigned to the array in the order that they are dragged on to the array icon If you incorrectly selected the wrong disk for the array at this time simply highlight that disk in Tree View right click the mouse and select Delete from the pop up menu The disk will be removed from this array Repeat step 6 until the array is completed Press the Commit button and reboot the Operating System for a new array You will be given the option to Enable Initialization and Enable Gigabyte Boundary Initialization Once initialization is started it will zero out all drives Gigabyte Boundary If you enable gigabyte boundary this will round off the drive to gigabyte such that 1 gigabyte equals 1000MB instead of 1024MB NOTE For more information regarding the Initialization and Gigabyte Boundary options refer to your Promise RAID controller manual 12 Promise Array Management User Manual Deleting an Existing Array NOTE Deleting an array may result in the loss of all data contained on it Be sure to back up any needed data before deletion 1 Right click the icon of the array ES you wish to delete 2 Click Delete from the pop up me
58. rm Heset Figure 25 Labeling New Message Server Viewing Console Object icons Once a Message Server has been created double clicking on the Console icon will display the associated Message Server icon s in the Object View These represent the message server s connected to the RAID console see figure below Clicking on the server icon s will display the Information View screen for the Message Server see above Main View Connection Preference Help SHR ORES SAL SET b E EH Mulonsola Fifa RAIDSERVER2 ER test station promise com Figure 26 Console Object View DOS Promise Array Management User Manual Message Server Functions is The Message Server icon in the PAM Tree View represents the server that acts as a gateway into a particular PAM compatible RAID system The system may be composed of one server the gateway server itself or multiple servers Message Servers may or may not have a RAID controller card and hard disk array installed Once created the Message Server will automatically recognize all associated Message Agents that exist on the network Through the Message Server icon users can delete a Message Server and connect disconnect the Message Server from system When this icon is highlighted you may also access all Message Server functions from the pull down menus at the top of the main window Deleting a Message Server NOTE If the server s designated IP address is changed
59. rt Recipients Email Address Recipient lt usersmy domain com Add List Input the email address like nametemail gt or name s email gt For example Joe Recipient s myemalaimyisp com gt Figure 35 Setting Email Address Window 3 Under the Alert Recipients Email Address List segment of the Information View type in the email address of the user you wish to receive email alert notification in the Email address field 4 Click on the Add button to add this user to the list Removing a User From an Email Receiver List 1 Double click on the Message Agent from which you wish to remove a user for email alert notification This will reveal the Message Agent main screen Find the Information View of the Message Agent screen similar to figure below Current Recipients Heclpient lt usersimpdomain com gt Remove Recipiente lt usersampdomain com Figure 36 Removing User from E mail Alert 2 In the Current Recipients segment select the email address in the scroll box that you wish to remove 3 Click on the Remove button to remove the address from notification 00 4 NOTE The Report column is used for event reporting to the utility Events may be accessed by right clicking the IPOxor FTPx item and choosing Read Events from the menu Promise Array Management User Manual Adding Removing Events to from Email Alert Notification 1 Doubl
60. s or hide display the Tree View pane entirely 15 Promise Array Management User Manual console ER Modif Delete Connect Disconnect Refresh Rename Expand Collapse Hide Pane Figure 11 Using Tree View Expanding Collapsing Tree View Items To open the items below a listed device click once on the I to expand the tree H to collapse it Double clicking an item will not only cause the tree to expand down but will also add the sub items as icons in the Object View You may also right click a listed device and select Expand or Collapse from the drop down menu See Figure 11 above Hiding Displaying Tree View You may hide or show the Tree View pane of the PAM Main interface at any time Navigation can be performed via the Object View and or pull down menus The hide show function is accessed either by right clicking any icon in the Tree View and selecting Hide or Show The same function may be used with the pull down menu with any icon highlighted in Tree View see Figure 11 above Renaming Displayed Levels You may rename the array and server names at the Tree View depending on their administration rights The renaming function is accessed either by right clicking the appropriate icon in the Tree View and selecting Rename or by using the pull down menu with the appropriate icon highlighted in Tree View Refreshing PAM Monitoring Users may manually refresh PA
61. s accessible from the PAM utility There are two major areas Contents and Find Contents Lists PAM functions either by Interface Component i e Tree View level item or Information View Menus or by how to actions Starting Up Managing Arrays etc Help Topics Promise Array Management Application Help ee ajx Contents Er Click a topic and then click Display Or click another tab such as Index PAM User Interface Compon PAM How To Guide Figure 21 Using Help Contents Window Find Creates a comprehensive index based on each word and topic found in the Help file 00 lt Promise Array Management User Manual Help Topics Promise Array Management Application Help E ajx Contents Find 1 Type the word s vou want to find Clear 2 Select some matching words to narrow pour search Options Find Similar ability able about About above Eind How A Rebuild 3 Click a topic then click Display About Information wiew About Object View About Promise Array Management Accessing Message Agent Adding User to an Email Receiver List Adding Removing Events to from Email Alert Notification Array Menu Entries Using PAM Toolbar Ex ln a SESEREPAN Figure 23 Toolbar Icons Toolbar icons and their associated functions are available depending on which of the items in the Tree View is highlighted as described in the descriptions below E
62. ssociates VirusScan NT Powerlesk 4 0 PRO Promise Array Management Back Cancel Figure 5 Select Program Folder Window 12 The Start Copying Files window will then be displayed see Figure 6 below Verify that the proper component s destination folder and program folder you selected for installation are correct then click on the Next button to proceed otherwise click the Back button to go back and make changes Start Copying Files x Setup has enough information to start copying the program files IF vou want to review or change any settings click Back IF you are satished with the settings click Mest to begin copying files Current Settings Component to be installed Promise Array Management Destination Folder C Program Files Promise UU bility Program Folder Promise Array Management r Cancel Figure 6 Start Copying Files Window 13 At the Install Message for Monitoring Utility shown in Figure 7 enter an appropriate name for the Server Description and complete the IP address information and then click Next Click Next if the information is already correct Contact your system administrator if you do no know the IP address Note When asked for an IP address during the installation or log process always use the IP address for the system that contains the remote PAM compatible array that you wish to EE Promise Array
63. tenance to be performed but does not require deleting and re creating the Message Server data This is also the only way to officially log out the RAID Server from the system The utility will still see the Message Server but in a disconnect status Connecting the Message Server 1 2 To connect a Message Server that has been taken offline right click on the Message Server icon in the Tree View area of the PAM main menu see below or left click Server from the pull down selections at the top of the main menu with the Server icon highlighted in Tree View Left click on Connect in the pull down pop up menu OCALHOST Hadit Delete Connect piegas Refresh Rename Ernani Collapse Hide Pane Figure 29 Connecting Message Server Pull Down Switching to another Server 1 2 To connect to a Message Server in a different location make sure the Message Server icon is highlighted then enter the IP Address and Label name of the desired server in the Information View see Figure 25 Click the Confirm button You will now be connected to another RAID system location s Message Server and perform administrative functions assuming you have password authority NOTE You would switch Message Servers if the physical location of a Server or IP address has changed DES Promise Array Management User Manual Viewing Message Server Object Icons Double clicki
64. the type of interface chip on the controller respectively Fields may not be modified 42 Promise Array Management User Manual System Information Name Version Dao Size works 1 1 FCS 0201 i PROMISE RAID ISM 47m 02 24 2000 272490 PROMISE IDE HOM 47m 03 13 2001 95223 Processor Intel 80960 seres Memory Size MB 32 00 Hardware SuperTrak S6000 Rebuild Setting T High Rebuild Priority Controller Setting Battery Backup Support Cache Setting Automatic Flush Frequency Seconds fi DO EE Disk Parameters Enable SMART Check IM Enable Hard Disks write Cache Reset Eommit Figure 53 Controller Information View SuperTrak Options Rebuild Setting Assigns the amount of importance that PAM gives to rebuilding an array in the background When High Rebuild Priority is checked PAM assigns most of SuperTrak s resources to the rebuild process at the expense of responding to ongoing read write data requests by the operating system When unchecked PAM gives priority to ongoing read write data requests by the operating system at the expense of the rebuild process and will typically result in longer rebuild times Controller Setting Check this box if your SuperTrak has an optional battery backup unit BBU When BBU is on SX6000 will always try to recover cached data from SDRAM when it is started otherwise it will discard any unflushed data BBU Support is useful in case of accidental power f
65. times Setting PCI Bus Utilization Option NOTE In most cases a user does not need to change this setting since FastTrak s data handling rarely conflicts with another PCI device However certain brands of video capture cards can produce a glitch on playback of A V files that may require adjusting the default setting devices see Tips for Audio Video Editing for more information This section of the Options Window allows a user to change how much time the FastTrak holds on to the PCI bus to transfer data The default setting of High on the slider bar means FastTrak holds on to the PCI bus longer for data transfers to occur A setting of Less reduces the time which FastTrak occupies on the PCI bus and frees that time for use by other PCI devices Once a bus setting has been selected click the Apply button on the Options window to implement changes immediately 44 Promise Array Management User Manual Setting Disk Parameters Option Enable Hard Disks Write Cache Checkbox allows user to enable disable write caching for hard drives that include this performance feature PAM automatically recognizes such drives and enables the feature as the default setting For drives that do not use write caching this option is automatically grayed out Enable S M A R T Check Checkbox tells PAM to regularly monitor each drive to assure that drive failure prediction is functioning Channel chx Functions The c
66. tion of a RAID server system using the PAM utility These tasks are not listed in any particular order nor are they intended to be a complete step by step guide to setting up the software successfully Please refer to PAM Administration on page 9 for details on what tasks to execute for basic operations To Create a New Message Server 1 Right click on the MyConsole ico 3 located in the Tree View area of the PAM main menu or left click My Console from the pull down selections at the top of the main menu 2 Click on New then Server in the expanded pop up menu This adds a new RAIDSERVER x icon where x is a sequential number 10 Promise Array Management User Manual 3 Click on the new RAIDSERVERx icon in the message server Information View enter Label and IP Address information 4 Click the Confirm button Once a new Message Server is created it will create a Es Message Agent icon automatically Accessing Message Agent Ese 1 While in the TreeView right click on the Message Agent and select Login 2 Enter the Username and Password information 3 Click OK to submit the password and access the Message Agent Creating a New User 1 Log into the Message Agent for which you would like to add a new user 2 Right click the Users icon a by expanding the Tree View of the Message Agent Then left click on New and sel
67. to receive email alert notification s 4 Click the Add button to add any users to the list Removing a User from the Current Recipients List sd 1 Double click on the Message Agent from which you wish to remove a user for email alert notification s This will open the Message Agent main screen Find the Information View of the Message Agent screen 2 Under the Current Recipients segment select the email address in the scroll box that you wish to remove 3 Click the Remove button or press the Delete key to remove the address from notification 19 gt Promise Array Management User Manual Adding Removing Events to from Email Alert Notification Fr 1 Double click on the Message Agent icon Ef to change the alert email notification events you wish to modify This will open the Message Agent main screen Find the Information View of the Message Agent screen 2 Select the event you wish to modify from the Event column 3 Right click on the Email column and select Yes to have this event send out an email notification Select No to remove the item as an alert event 4 When you are finished making changes left click the Change button next to the event selection scroll box to update the PAM configuration for email alert notification NOTE The Report column is used for event reporting to the utility Events may be accessed by right clicking the con
68. troller icon SP 14 Promise Array Management User Manual Using PAM This section is an in depth software functionality reference for the PAM RAID Manager It contains step by step instructions on activating events modifying values and executing all major tasks Main Window Upon starting PAM the main window will be displayed RAID system utility Promise Array Management e E oj x My Console View Connection Preference Help Sea Sses zgeen RAIDSERVER1 Object View Tree View Information View Promise Array Managemen NUM Z nouser Figure 10 PAM Utility Main Window For Help press F1 Along the left side of the window is the Tree View that begins with MyConsole and can display the entire array system s down to individual hard drives within arrays and server level components At the top right corner is the Object View which displays icons representing lower level devices that appear below the highlighted device in the Tree View The PAM splash screen is displayed in the Information View of the window the lower right hand section of the window Using Tree View The Tree View can display every element of your RAID system This menu behaves like the Tree View in Windows Explorer Explorer shows logical drives and folders etc in a hierarchical menu structure You may also choose to expand or collapse Tree View item
69. ure inside the enclosure exceeds 122 F The power icons not shown here will display a working voltmeter with voltages 47 Promise Array Management User Manual Array Functions The Array icon in the Tree View represents the architecture of a particular array From here admin users can delete an existing array rebuild data to a replacement disk synchronize data on mirrored drives rename the array turn on off read and write back cache and view cache statistics Deleting an Existing Array NOTE Deleting an array may result in the loss of all data contained on it Be sure to back up any needed data before deletion 1 Right click the Array icon of the array you wish to delete in Tree View see figure below fa RAIDSERVERZ TS ST100 EHS 120 RAID 10P1 3 chi erence area a gt H wind PTIUS PROMISE Delete Refresh Rename Expand Hide Pane Figure 58 Deleting Array Pop Up Menu Click Delete from the pop up menu Click the OK button if this is an array you wish to delete Reboot the system Rebuilding An Array You will want to rebuild an array whenever a drive has failed and been removed from a RAID 1 0 1 3 or 5 array For continuous operation a replacement drive can be hot swapped while the attached system is operational NOTE In most cases the rebuild process is initiated automatically either when a hot spare drive is ava
70. when an Array icon is active This allows the user to delete the array from the RAID system The user must have User Account Rights see page 48 for details Create Array available when a Message Agent icon is active This allows user to create a New Array on the RAID system The user must have User Account Rights see page 39 for details Delete User available when a User icon is active This allows an administrator to delete the user from RAID monitoring alert e mail rights access Only administrators may delete a user see page 35 for details New User Account available when a Message Agent icon is active This allows the administrator to create and add a new user to the RAID system for monitoring alert e mail The user must have User Account Rights see page 27 for details Start Continue available when Array icon is active This allows start continuation of rebuild see page 51 for details or array synchronization process see page 52 for details Pause available when Array icon is active This allows pausing of rebuild see page 51 for details or array synchronization process see page 52 for details Stop available when Array icon is active This allows start continuation of rebuild see page 51 for details or array synchronization process see page 52 for details About provides information on the version and build number of the PAM interface see page 19 for details Help loads PAM s Help co

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