User Manual - Headset Helpers
Contents
1. Jabra GO 6470 User Manual www jabra com WELCOME Congratulations on purchasing your new Jabra GO 6470 We are sure you will enjoy its wide range of features and find the headset comfortable to wear and easy to use Jabra GO 6470 includes a touchscreen base enabling connectivity with desk phones and softphones PC and the Jabra GO headset is compatible with nearly all types of Bluetooth mobile phones The Jabra GO 6470 package also includes the Jabra LINK 350 USB Bluetooth Adapter and Jabra GO Travel Charger The Jabra LINK 350 USB Bluetooth Adapter plugs into to your computer and connects to your headset via Bluetooth enabling you to use your headset together with softphones on your PC The Travel Charger includes compartments for both the headset and Jabra LINK 350 USB Bluetooth Adapter for easy transportation Jabra GO 6470 Headset features Dual Noise Blackout microphone Direct Bluetooth mobile phone connectivity Lightweight under 18g Fast recharge Touch panel volume and mute control Intuitive headset multi function button for easy call handling Earhook and headband wearing style neckband accessory available Up to 100 meters range Jabra GO 6470 base features 2 4 color touchscreen Desk phone softphone PC and Bluetooth mobile phone connectivity Touchscreen guided setup for desk phone softphone PC and mobile phone connections Touchscreen call control for all connected phones On scr2. The headset settings allow changes to be made individually to desk phones softphones or mobile phone settings as well as access to the setup wizard and the factory default reset configurations setting There are three sub categories with individual settings specific to the phone type Desk phone Softphone PC and Mobile phone PHONE SETTINGS Desk phone Softphone PC Mobile phone Desk phone settings Setting Description Base ringtone volume Adjust the desk phone ringtone on the base PEIUS ON Automatically open the phone line when the headset is undocked undock Setup desk phone Start the setup wizard to connect and configure the desk phone Disable the desk phone connection The desk phone can be connected again Disable desk phone by opening the settings menu and tapping Phone settings Desk phone Enable Desk phone DESK PHONE DESK PHONE Open phone Base ringtone volume mu sock Open phone line dock Setup desk phone gt Setup desk phone gt Disable desk phone gt lt 27 Softphone PC settings Setting Description Base ringtone volume Adjust the softphone PC ringtone on the base Open phone line on Automatically open the phone line when the headset is undocked undock Enable wideband audio Enable disable wideband audio Automatic Audio detection Enable disable Automatic audio detection Setup softphone PC Start the setup
3. The setup wizard automatically starts the first time the base is turned on however the setup wizard can also be accessed at any time via the touchscreen menu 1 Tap the tool icon E amp on the touchscreen to open the settings menu 2 Tap Phone settings gt Setup wizard 3 Tap Confirm to start the Setup wizard and then follow the instructions SETUP Please note during setup you are unable to make or receive calls The base will restart to save and apply settings before you can resume normal use Confirm 13 3 CONNECTING TO A PHONE MANUALLY 31 CONNECT TO POWER Connect the power adapter to the base 1 Plug the supplied power adapter into the port marked on the base 2 Connect the power adapter to the mains power socket 32 DOCK HEADSET Dock the headset as illustrated When the headset is docked correctly the docking icon will light up and the headset battery will begin charging if needed Keep the headset docked while connecting the Jabra GO or when not in use 33 CONNECT TO SOFTPHONE PC Connecting to a PC will allow connectivity with a PC softphone such as Skype Supported softphones have full functionality with the Jabra GO headset such as answering and ending calls with the headset multi function button Unsupported softphones have only audio functionality with the Jabra GO headset and have no interactivity with the Jabra GO headset call functions For the latest list of supported softphones
4. After three seconds the adapter LED will indicate the current status of the Jabra GO 6470 Adapter LED Description The headset and adapter are paired and connected and the PC softphone is the Solid green current target Go to step 4 The headset and adapter are paired and connected and the mobile phone is the Solid yellow current target Go to step 4 The headset and adapter are paired but not connected Connection will occur automatically if the headset is powered on and within range The headset indefinitely attempts connection when powered on and the adapter LED will change to green or yellow when connected When connected go to step 4 Flashing green The headset and adapter are not paired The adapter is in pairing mode To pair the solid blue headset and the adapter see the Pairing the Jabra GO 6470 and the Jabra LINK 350 USB Bluetooth Adapter below Go to step 4 when successfully paired and connected solid green or yellow LED 5 The Jabra GO 6470 is now ready to use with your softphone PC 15 Pairing the Jabra GO 6470 and the Jabra LINK 350 USB Bluetooth Adapter The Jabra GO 6470 headset and Jabra LINK 350 USB Bluetooth Adapter are already paired from the factory The pairing procedure below is only necessary when the pairing is lost 1 Attach the Jabra LINK 350 USB Bluetooth adapter to the PC and turn the PC on 2 Put the Jabra LINK 350 USB Bluetooth adapter in pairing mode by pres
5. Tick the preferred tone setting Normal is default selected 4 When finished press the back arrow to exit the menu Change tone settings using Jabra Control Center 1 Launch Jabra Control Center and select the Headset tab 2 Tick the relevant setting under Tone setting and then click Apply 10 5 LISTENING TO MUSIC OR AUDIO ON PC To listen to music or audio played on a PC an audio link between the Jabra GO base and the PC must be opened When an audio link is open and no calls are active any music or audio played on the PC including music from a media player will play in the headset The Jabra device must be selected in Windows Sound and Audio control panel Automatic audio link is default enabled Open Close an audio link between base and PC 1 Launch Jabra Control Center 2 Click the open close audio link button in the top toolbar Alternatively right click the Jabra icon in Windows taskbar and select Open Audio Link or Close Audio Link 10 6 FIRMWARE UPDATES Firmware updates improve performance or add new functionality to your Jabra GO 6470 and the Jabra LINK 350 USB Bluetooth Adapter Update firmware Launch the Jabra Firmware Updater installed with Jabra PC Suite and follow the Firmware Updater wizard or Check for the latest version via Jabra Control Center gt Help gt Check for Updates 10 7 THEFT PROTECTION The base includes a Kensington Security Slot for attaching a security
6. please visit the Jabra website at www jabra com pcsuite There are two ways to connect to a softphone PC Connect using the Jabra GO base Connect using the Jabra LINK 350 USB Bluetooth Adapter 14 Connect the Jabra GO base to a PC li Plug the supplied USB cable into the port marked BS on the base 2 Connect the USB cable to any free USB port on the PC 3 4 Tap the tool icon EZB on the touchscreen to open the settings menu and tap Phone Settings gt Enable Install Jabra PC Suite onto the PC using the supplied installation CD Softphone If your softphone is not supported select None audio only during the setup wizard Launch softphone software on the PC and set the Jabra GO as speaker and microphone in the audio configuration Refer to specific softphone documentation for assistance in setting audio configurations Connect the Jabra LINK 350 USB Bluetooth Adapter to a PC 1 2 3 4 Install Jabra PC Suite using the supplied installation CD Refer to the Jabra PC Suite section of this manual for further information Plug the Jabra LINK USB 350 Bluetooth Adapter into any available USB port on the PC The adapter will install automatically when plugged in During the first three seconds the adapter LED will flash to indicate the current softphone mode Microsoft Lync is default selected To toggle between Microsoft Lync and standard softphones tap the adapter button during the first three seconds
7. E FFR CRY FFR Y FA FF EDIFAR 34 Listening tO Music OF AUGO Or Pun RL FEDDU GO 34 ROTW US MINER ES 34 scd ior ENS PNE FR TN NN 34 FAQS AND TROUBLESHOOTING eret 35 12 12 1 12 2 123 12 4 125 12 6 12 7 12 8 TECHNICAL SFECIF IC ON Senece e aeui OT SAD 36 NG TN eE ee 36 Jatoba SO ESSO et Dalle O T Y _ YET ENTERED FEN NWFN 37 VAC Par OUIC GC ei ee HF NN WWF 37 Jabra LINK 350 USB Bluetooth Adapter serrer 38 Bel 2 9 SET _ FR uM tr HR NF ere EE 38 Materials and Allergies wui scsssssssssssssssssessesssssssssssssessssssssssssseessessssssssseessessssssssseesssesssssssssesssesssssesses 39 gres was Breer mene enn RYN HR Fn 39 Ceruncations andg 5areb ADDIO al S onune seinen 39 1 PRODUCT OVERVIEW 1 1 PACKAGE CONTENTS Headband Attachment Earhook Attachment small medium and large earbuds o Ear buds Ouick Start Guide Base and Headset Cradle Travel Charger Installation CD User Manual Warning amp Declaration Booklet JABRA GO 6470 Jabra LINK 350 USB Bluetooth Adapter x Base Power Adapter for Base y Telephone Cable x Travel Charger Power Adapter 1 2 JABRA GO 6470 HEADSET Multi function Button Volume Touch Panel Noise cancelling Microphone LED Indicator Earbud Earhook Attachment Recharge contact JABRA GO 6470 1 3 HEADSET ATTACHMENTS The
8. Jabra GO 6470 headset can be worn in the headband earhook or neckband wearing styles The headband and earhook attachments are included with the Jabra GO 6470 The neckband attachment can be purchased separately Wearing styles can be worn on the left or right ear Regardless of wearing style ensure the microphone is positioned close to the mouth to maximise noise cancelling and speech quality Attaching the earhook 1 Remove the current wearing style attachment if any 2 Assemble the earhook wearing style attachment for left or right ear use If necessary remove the earbud and replace with another size for best fit 3 Slide the attachment up or down in its fitting until the headset fits comfortably to the ear Attaching the headband 1 Remove the current wearing style attachment if any 2 Align the headset earbud with the matching holes of the headband wearing style as illustrated and press firmly until they click into place snap to click 3 Adjust the length of the headband to fit against the head 4 Position the microphone as close to the mouth as possible Attaching the neckband optional accessory 1 Remove the current wearing style attachment if any 2 Align the headset earbud with the matching holes of the neckband wearing style as illustrated and press firmly until they click into place snap to click 3 Position the microphone as close to the mouth as possible 1 4 JABRA GO 6470 BASE Touchsc
9. be displayed on the mobile phone icon on the touchscreen Tap the greyed out mobile phone icon to begin re connecting the mobile phone with the base 3 When successfully reconnected the mobile phone icon will appear connected 16 17 3 5 SELECT AND CONNECT TO A DESK PHONE Select which desk phone you are connecting to from the following four options OPTION 1 Desk Phone with Headset Port This type of desk phone has a dedicated headset port usually at the back of the phone These phones typically have a button on the front panel for switching between handset and headset 1 Plug the supplied telephone cable into the port marked EJ on the base 2 Connect the telephone cable to the headset port on the desk phone OPTION 3 OPTION 2 NN SS 559 SS Sy E ees GNESNENSIS Desk Phone with GN1000 Remote Handset Lifter The GN1000 remote handset lifter manually lifts the desk phone handset to make or answer a call For mounting instructions refer to documentation supplied with the GN1000 1 On the desk phone unplug the handset cable from the phone body 2 Connect the handset cable to the port marked Em on the base 3 Plug the supplied telephone cable into the port marked E on the base 4 Connect the telephone cable into the handset port on the desk phone 5 Connect the GN1000 cable into the port marked Bill on the base Desk Phone with Jabra Link ada
10. cable To secure the base to your desk purchase any safety cable usable with the Kensington Security Slot and follow the instructions included with the cable 34 Q A Q A Q A Q A gt DO gt O gt PO gt DO Q A Q A Q A Q A FAQS AND TROUBLESHOOTING Why won t my headset pair with my mobile phone Check the following Make sure that the headset is charged and in pairing mode If the headset is already turned on use the multi function button to turn it off press and hold down for 4 seconds then turn it back on in pairing mode press and hold for 4 seconds In pairing mode its LED should be a constant blue color If the headset LED is red the headset needs charging Make sure that Bluetooth is active on your mobile phone and put it into Bluetooth pairing mode Why won t my headset pair with the Jabra LINK 350 USB Bluetooth Adapter Check the following Make sure that the headset is charged and in pairing mode If the headset is already turned on use the multi function button to turn it off press and hold down for 4 seconds then turn it back on in pairing mode press and hold for 4 seconds In pairing mode its LED should be a constant blue color If the headset LED is red the headset needs charging Make sure the Jabra LINK 350 USB Bluetooth adapter is in pairing mode Plug the adapter into a PC and then press and hold the adapter button until the adapter LED turns blue Why doesn
11. using the touchscreen 1 Tap the tool icon E amp on the touchscreen to open the settings menu 2 Tap Phone settings gt Softphone PC 3 Tap Enable wideband audio to enable 4 When finished press the back arrow to exit the menu Change wideband audio settings using Jabra Control Center 1 Launch Jabra Control Center and select the Softphone tab 2 Tick the checkbox under Enable wideband audio for and then click Apply 10 3 VOICE ANNOUNCEMENTS Choose to hear an English voice announcement or a musical tone to indicate switching between a desk phone softphone or mobile phone Change voice announcement setting using the touchscreen 1 Tap the tool icon E on the touchscreen to open the settings menu 2 Tap Headset settings Voice Announcements 3 Tap to select English voice or Off tones only Off tones only is default selected 4 When finished press the back arrow to exit the menu Change voice announcement setting using Jabra Control Center 1 Launch Jabra Control Center and select the Headset tab 2 Tickthe relevant setting under Target change indication and then click Apply 55 10 4 TONE SETTINGS Choose between three equalizer presets available for all sounds Treble Normal default and Bass Change tone settings using the touchscreen 1 When on a call tap the call options icon Efl on the touchscreen to open the call options menu 2 Tap Tone Setting to open the tone setting menu 3
12. wizard to connect and configure the desk phone Disable the softphone connection The softphone can be connected again by Disable softphone PC opening the settings menu and tapping Phone settings Softphone PC Enable softphone PC SOFTPHONE PC SOFTPHONE PC SOFTPHONE PC Automatic audio 7 detection Enable wideband Base ringtone volume audio El Open phone k Automatic audio line on undock gt alon Setup softphone PC Enable wideband E Tio Disable softphone PC gt Setup softphone PC b d lt Mobile phone settings Setting Description Base ringtone volume Adjust the mobile phone ringtone on the base Setup mobile phone Start the setup wizard to connect and configure the mobile phone MOBILE PHONE Base ringtone volume gt Setup mobile phone 5 ABOUT Firmware version and copyright information 8 CALL MANAGEMENT 8 1 MAKING A CALL OR ENDING A CALL 1 Ensure the relevant phone type is selected as the target phone large foreground icon on touchscreen If necessary lift the desk phone handset and set aside desk phone without electronic hookswitch or GN1000 only 2 Put on the headset and dial the phone number using the desk phone softphone or mobile phone Alternatively tap the softphone or mobile phone icon on the touchscreen and select dial pad in the menu to use the touchscreen dial pad 3 Tap the green handset icon or tap the he
13. Center PC Call Manager and softphone drivers Jabra Firmware Updater Updates Jabra GO firmware Online Help Jabra PC Suite help section Jabra PC Suite additionally includes drivers for various softphones For a list of supported softphones visit www jabra com pcsuite 4 1 INSTALL JABRA PC SUITE To install Jabra PC Suite launch the Jabra PC Suite setup file on the installation CD or download the latest version from the Jabra website at www jabra com pcsuite 4 2 PC CALL MANAGER PC Call Manager is PC software that replicates some of the touchscreen call handling functionality on the PC allowing the user to make calls answer calls merge calls etc using their PC PC Call Manager is installed as part of Jabra PC Suite 19 5 JABRA GO 6470 HEADSET FEATURES 5 HEADSET MULTI FUNCTION BUT TON The headset multi function button can answer calls end calls switch between held calls and more using a combination of taps double taps or presses Multi function button Press Function Tap Double tap hold 1 2 seconds Answer incoming call End current call Enable voice activated dialing mobile phones only S Si SS Open phone line on target phone Call last number dialed vA Reject incoming call when on a call v Reject incoming call when not on a call Put current call on hold and accept incoming call Switch between target phones PESE SES STE S Power headset
14. ET esteem edet EEUU FN 19 JABRA GO 6470 HEADSET FEATURES eere 20 Read cL IV UII TORU TC BUO NN 20 gs eres dici RN 20 mecum PATIO Sire MR 2 Headset Audio IndiCatoOrs ttt tenet 22 6 1 6 2 2 8 1 8 2 8 3 8 4 8 5 21 92 9 3 10 10 1 10 2 10 3 10 4 10 5 10 6 1907 11 JABRA LINK 350 USB BLUETOOTH ADAPTER FEATURES 23 Jabra LINK 350 USB Bluetooth Adapter Button ee 23 Jabra LINK 350 USB Bluetooth Adapter Visual Indicators sss 25 TOUCHSCREEN INTRODUCTION eere eere entente ntn 24 VOSS SI 1 M c 24 Change Settings using the Touchscreen uueuu IH 25 CALL MIANAGENIEN TY GFTN DYRFA 29 Making a Call crending a Call scccresesett rettet eterni estote FAD FFF Fd 29 Accepting or Rejecting an Incoming Call LLI 29 Adjust Headset Speaker Volume eeeu AAA UU HN 30 Adjust Headset Micropone Level scott te Y ti ptr 30 Putinga Calon Hole AudIO Hold csetera b ace reet YFC FN 3 ADVANCED CALL MANAGEMENT 32 Switching call s between Headset and Handset sss 52 Last SY Te CU a eiut Um FERRY 22 Automatic Disconnect Prevention Unsupported Softphones s s 32 ADVANCED JABRA GO 6470 FEATURES eres 33 Saietone Healing PIOUS CUO Ms rti trier culter rod pte tits 33 Ve o c 1g 6 8 E a o RR I 29 VOCE ANOUN MNE es YY AYN RY NEN RT YN oceans 33 TOn AG RF
15. Windows taskbar Make sure softphone PC is enabled in Jabra PC Suite Does Wi Fi interfere with Jabra GO 6470 No The Jabra GO 6470 uses adaptive freguency hopping avoiding channels that are blocked by Wi Fi Is it possible to listen in on calls with the Jabra GO 6470 The risk of unauthorized access to communication via a Bluetooth headset is very limited The Jabra GO 6470 uses 128 bit encryption What is the range on the Jabra GO 6470 The Jabra GO 6470 headset supports the following maximum ranges When connected to the Jabra LINK 350 the range is up to 100m When talking on most mobile phones the range is up to 25m What is the talk time for a Jabra GO headset Approximately 6 hours Talk time depends on the device the headset is connected to 35 12 TECHNICAL SPECIFICATIONS 12 1 JABRA GO HEADSET Wearing styles Ear hook headband neckband supplied or available as optional accessories Dimensions 18mm x 76mm x 22 5mm Weight lt 18g Talk time Up to 6 hours Standby time At minimum 100 hours Charge time Charging from mains power 0 80 in 25 minutes Charging from car cigarette lighter socket 0 80 in 25 minutes providing the charger has USB fast charge termination Charging from PC USB from 0 80 in 60 minutes Operating environment 10 C to 60 C when charging 0 C to 45 C Up to 95 RH non condensing Call control Headset multi function button support for answer cal
16. adset multi function button to make the call 4 To end a call tap the red handset icon or tap the headset multi function button or dock the headset 8 9 TUV WXYZ 82 ACCEPTING OR REJECTING AN INCOMING CALL Tap the ringing phone icon to answer an incoming call or tap the headset multi function button To reject the call tap the red handset icon 29 8 3 ADJUST HEADSET SPEAKER VOLUME Adjusting the headset speaker volume when on a call can be done using the headset volume touch panel or by using the touchscreen 1 When on a call tap the call options icon Ell on the touchscreen to open the call options menu 2 Tap Speaker Volume and adjust the volume as needed by tapping the or icons 3 When finished press the back arrow to exit the menu SPEAKER VOLUME 8 4 ADJUST HEADSET MICROPHONE LEVEL Adjusting the headset microphone level when on a call can be done by using the touchscreen Adjusting the headset microphone level using the touchscreen 1 When on a call tap the call options icon EM on the touchscreen to open the call options menu 2 Tap Microphone level and adjust the level as needed by tapping the or icons 3 When finished press the back arrow to exit the menu Microphone level Set microphone level 30 8 5 PUTTING A CALL ON HOLD AUDIO HOLD To put a current call on hold or audio hold tap the current call phone icon and tap the pause icon hold or the audio hold icon in the touchscr
17. adset to a desk phone handset with remote call control 1 Lift desk phone handset 2 Referto specific desk phone documentation on how to activate remote call control In some cases a button must be pressed on the desk phone while in others it will be automatic Mobile phone Switch call from mobile phone to the headset 1 Tap the headset multi function button to transfer audio from the mobile phone to the headset 2 Do not end the call on the mobile phone until the call is finished Alternatively audio can be transferred between mobile phone and handset by using the mobile phone s menu Refer to your mobile phone documentation for further information 9 2 LAST NUMBER REDIAL The Jabra GO can redial the last number dialed supported softphones and mobile phones only Check specific softphone or mobile phone documentation for last number redial compatibility Last number redial 1 If necessary press the softphone mobile phone button on the touchscreen to set softphone mobile phone as target phone 2 Double tap the headset multi function button to redial the last number called 9 3 AUTOMATIC DISCONNECT PREVENTION UNSUPPORTED SOFTPHONES When on a call using an unsupported softphone any incoming calls on a desk phone or mobile phone will automatically disconnect the softphone call To prevent disconnection tap the softphone icon on the touchscreen to open the softphone sub menu and then tap PC Audio Communication before making th
18. dling for Skype Microsoft Office Communicator Avaya and Cisco IP Communicator for other softphones see headset as a standard sound card support for additional softphones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web 12 5 TRAVEL CHARGER Dimensions 34mm x 83 5mm x 26 5mm Storage compartments Holds both Jabra GO headset and Jabra LINK 350 USB Bluetooth adapter Capacity 5V 500 mA Power and data port Mini USB Connectivity Mains power socket using supplied mains power adapter PC USB using supplied mini USB to USB cable Car cigarette lighter socket using car charge adapter optional accessory 38 12 6 MATERIALS AND ALLERGIES The headband attachment is made of stainless steel and does not have a nickel coated surface Nickel release from the headband is 0 02 ug cm2 week which is below the 0 50 ug cm2 week limit established by EU Directive 94 27 EF The stainless steel alloy was tested for nickel release in accordance with the European standard EN 1811 1998 Other wearing style attachments are made of plastic and contain no known allergens The leatherette ear cushions do not contain vinyl The products contain no nickel chrome or natural rubber that can come into contact with users skin 12 7 PRODUCT DISPOSAL Please dispose of the headset according to local regulations and recycle when possible Do not dispose as household waste Do not dispose of th
19. e call PC amp SOFTPHONE PC Audio Communication Dial Pad 32 10 ADVANCED JABRA GO 6470 FEATURES 10 1 SAFETONE HEARING PROTECTION SafeTone provides effective hearing protection against potential risks such as acoustic shock and noise exposure SafeTone consists of two components PeakStop and IntelliTone PeakStop acoustic shock protection PeakStop automatically suppresses sounds over 118dB A protecting hearing from acoustic shock PeakStop is only available from Jabra IntelliTone noise exposure protection IntelliTone offers four levels of protection against acoustic shock and noise exposure IntelliTone settings can be changed via the Jabra Control Center under the Audio tab or via the touchscreen settings menu gt Headset settings gt Intellitone IntelliTone is only available from Jabra Protection level Criteria Level O default Basic protection over 118dB A Level 1 Less than 4 hours on phone day Level 2 4 8 hours on phone day Level 3 More than 8 hours on phone day Level 4 TT4 Recommended Australian protection level Telstra Compliant with Directive 2003 10 EC of the European Parliament and Council of 6 February 2003 10 2 WIDEBAND AUDIO The Jabra GO 6470 supports both wideband and narrowband audio Wideband audio is supported for Softphones PC and offers better sound guality at a reduced battery time Change wideband audio settings
20. e headset in a fire as the battery may explode Batteries may also explode if damaged 12 8 CERTIFICATIONS AND SAFETY APPROVALS CE This product is CE marked according to the provisions of the R amp TTE Directive 99 5 EC Hereby GN declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC For further information please consult http www jabra com Within the EU this device is intended for use in Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Poland Portugal Slovakia Slovenia Spain Sweden The Netherlands United Kingdom and within EFTA in Iceland Norway and Switzerland FCC This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Users are not permitted to make changes or modify the device in any way Changes or modifications not expressly approved by Jabra will void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a
21. een caller ID mobile phones and softphones PC only Headset recharge docking cradle Jabra LINK 350 USB Bluetooth Adapter features e Enables headset connection to any PC using Bluetooth wireless technology Connects to PC via USB Softphone PC support and control Wideband audio LED indicators Up to 100 meters range Jabra GO Travel Charger features Recharges headset from mains power socket or car cigarette lighter socket when used with car charger Holds the Jabra GO 6470 and the Jabra LINK 350 USB Bluetooth adapter for easy transportation CONTENTS 1 1 1 13 14 Rs 1 6 17 2 2 1 2 2 3 3 1 Su a 34 aD 4 4 4 2 E 2 1 dud 23 5 4 PRODUCT OVERVIEW Sect nre EE EE 6 Package CODI S osacesa totiens d x eee 6 JABRA GO 0470 ESO Su ttu ertt ttd eint REM Ee YO 7 Headset AtachMen cR 8 TO 270 E E a A A A A 10 Janr UNK 350 0 SB UCIT AQE aese 11 2201 56 8316 a 19 E Em 11 Soen Fo aze NN E E CONNECTING TO A PHONE USING THE SETUP WIZARD 13 a1 UL ON M 13 UME ine UO NIZ oed iucuiesi od ded DNI Cep E 13 CONNECTING TO A PHONE MANUALLY esee 14 CONNSCETOXPOUBE ae HYNA YR FAR emer eee enn TN IPRC HUP A A 14 Bios euo HRN IR 14 TNC SOTO 20 mE 14 Connect to Mobile phone with Bluetooth eerte 16 Sel e cESd Connect toa Desk PONG aac mme etm mehs mee 17 DOR p 19 iuc Bec i Gis i c RA YN YF DYRNU FFI 19 EEE E
22. een menu The phone icon will display the relevant hold symbol to indicate the call is on hold or on audio hold To resume the call tap the phone icon again Setting Description When hold is enabled the telephone company will stop all audio between the Hold softphone or mobile phone The listener on the other end of the call can see they have been put on hold When audio hold is enabled the Jabra PRO mutes the headset microphone and Audio hold the headset speaker The listener on the other end of the call cannot see they have been put on audio hold ON CALL MENU amu pr Dial pad Ig E ES 31 9 ADVANCED CALL MANAGEMENT 9 1 SWITCHING CALL S BETWEEN HEADSET AND HANDSET When on a phone call it is possible to switch audio between the Jabra GO headset and a desk phone handset or mobile phone without interrupting the call Desk phone Switch call from desk phone to the headset 1 Lift headset from docking cradle If necessary press the headset button on your desk phone The audio will be transferred from the desk phone to the headset 2 Do not return desk phone handset to receiver as this will hang up the call Switch call from the headset to a desk phone handset without remote call control 1 Lift desk phone handset 2 Dock headset or tap the headset multi function button or tap the desk phone icon on the touchscreen The audio will be transferred from the headset to the desk phone Switch call from the he
23. er timeout Adjust the base idle time before the touchscreen is dimmed Touchscreen click sounds Adjust the touchscreen click sounds volume Language Set the language for all text on the touchscreen Enable power save mode Enable disable power save mode BASE SETTINGS Screen brightness Screendimmer timeout Touchscreen click sounds b d 3 HEADSET SETTINGS BASE SETTINGS Touchscreen click sounds gt Language Enable power save mode The headset settings allow changes to be made to the headset There are six headset settings that can be changed Setting Description Headset intro A guided tour of how to use the headset functions such as answer end calls and volume control Intellitone Adjust the intellitone noise protection level Voice announcements Select the target phone announcement type Enable mute reminder tone Enable disable the mute reminder tone Enable touch volume control Enable disable the touch volume control on the Jabra GO headset Enable touch mute control Enable disable touch mute control on the Jabra GO headset HEADSET SETTINGS Headset intro IntelTone Voice announcements HEADSET SETTINGS HEADSET SETTINGS Voice Enable mute gt 7 j announcements reminder tone Enablemute Enable touch reminder tone z volume control Enable touch mute control Enable touch volume control 26 4 PHONE SETTINGS
24. ge for at least 6 months in the off state before recharge is required Replacement The battery cannot be replaced 12 3 JABRA GO TOUCHSCREEN BASE The Jabra GO base meets the following specifications Dimensions 160mm x 94mm x 82mm Touchscreen 2 4 inch touch sensitive TFT Q VGA resolution Touchscreen functions Advanced call handling system configuration and setup wizard Recharge cradle Fits supplied Jabra GO headset features magnetic coupling Audio Built in speaker provides ring tones and or audio feedback for touchscreen operation Audio bandwidth Narrowband or wideband Desk phone connections RJ 11 for handset RJ 11 for phone body or headset port RJ 45 for AUX for electronic hookswitch or GN1000 handset lifter Remote call control standards GN1000 Jabra IO EHS Cisco DHSG and MSH Each requires additional cabling and or equipment available separately more may become available in future and added via firmware upgrade GN1000 is supported by default and requires no additional configuration Busy light indicator 2 5mm jack connector available as an accessory PC connector Micro USB Firmware update Downloadable from web or via Jabra PC Suite Language packs also available for touchscreen PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Softphone support Full call handling for Skype Microsoft Office Communicator and Cisco IP Co
25. ivity window is main area of the touchscreen and displays the currently connected phones allows phone selection and also the merging of multiple calls Target phone foreground icon The large foreground phone icon indicates the current target phone To switch target phone tap on the relevant small background phone icon or press the headset multi function button when not on a call to cycle through the available phones The phone icons will change depending on status e g incoming call outgoing call 3 Call control bar The call control bar indicates the options available for the target phone such as make call end call and mute headset MSH desk phones have a unique call control bar see below 7 2 CHANGE SETTINGS USING THE TOUCHSCREEN There are a number of settings that can be changed using the settings menu on the touchscreen The setting menu is accessed by tapping the tool icon El on the touchscreen e Disconnect headset e Base settings Headset settings e Phone settings e About SETTINGS SETTINGS Disconnect headset Headset settings Base settings Phone settings Headset settings 25 1 DISCONNECT HEADSET Disconnects the primary headset from the base 2 BASE SETTINGS The base settings allow changes to be made to the touchscreen and base sounds There are six base settings that can be changed Setting Description Screen brightness Adjust the screen brightness Screen dimm
26. l end call voice activated dialing reject call redial swap held calls Volume control and microphone mute Controlled via touch panel on headset Visual indicator Multi colored LED indicates call status battery level pairing status and other events Audio indicators Tones indicate incoming calls low battery volume level microphone muting and other events target phone can be indicated by English voice tag or target specific melody Bluetooth version BT 2 1 Bluetooth range Up to 100m when paired with a Bluetooth wireless technology Class 1 device up to 25m when paired with a Bluetooth wireless technology Class 2 device Bluetooth profiles Headset HSP 1 1 hands free HFP 1 5 device identification DIP 1 3 Bluetooth pairing table Up to 8 trusted devices Microphone Dual Noise Blackout microphones Sound quality DSP noise reduction echo cancellation tone control narrowband and wideband audio selectable per phone type Firmware update Downloadable from PC Recharge While docked in the Travel Charger and connected to the mains power PC or car cigarette lighter socket PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment 36 12 2 JABRA GO HEADSET BATTERY Battery type Lithium lon Battery capacity 125 mA h typical Battery lifetime Minimum 500 charge cycles over 3 years when used for 8 hours a day Shelf life The battery holds a char
27. lashing green Paired but not connected Constant blue Pairing mode Quintuple 5x blue flash Pairing succeeded Moderate blue flash On a call or audio streaming Triple blue flash Ringing Constant red Muted 23 7 TOUCHSCREEN INTRODUCTION The Jabra GO 6470 touchscreen is a color touchscreen that enables you to connect and configure the Jabra GO 6470 manage calls and manage base headset and phone settings Tap the screen with a finger to activate icons scroll up down a menu select a target phone and make answer or end calls NOTE Touchscreen settings may be locked by an IT administrator Locked settings will not be available on the touchscreen 7 1 TOUCHSCREEN OVERVIEW The touchscreen is divided into three areas status bar top activity window middle and call control bar bottom Status bar Activity window Call control bar 1 Status bar The status bar is the row of icons at the top of the touchscreen Icon Description Indicates the current battery level Indicates the headset is docked Indicates an open audio connection between the base and the headset If the headset icon has an WB on it it indicates wideband audio is active Tap E to open the settings menu The tool icon is only visible when not on a call Tap EIN to open the call options menu The call options icon is only visible when on a call 24 2 Activity window The act
28. mmunicator for other softphones see headset as a standard sound card support for additional softphones may be added via driver updates for the PC For the latest updates see jabra com pcsuite on the web Theft protection Kensington Security Slot standard This product contains font software progams which generate human readable typeface designs on base display The font software family is Frutiger Next licensed to GN Netcom by Linotype 37 124 JABRA LINK 350 USB BLUETOOTH ADAPTER Dimensions 18 5mm x 53mm x 7 7mm Operating environment 10 C to 60 C Up to 95 RH non condensing PC Connection Standard USB Bluetooth version BT 2 1 Class 1 Bluetooth range Up to 100m when paired with a Bluetooth wireless technology Class 1 device up to 25m when paired with a Class 2 device Bluetooth profiles Headset HSP 1 1 hands free HFP 1 5 device identification DIP 1 3 Bluetooth pairing table Up to 8 trusted devices Simultaneous Bluetooth connections Up to 2 Bluetooth audio bandwidth Narrowband or wideband Firmware update Downloadable from PC Adapter button Bluetooth pairing Bluetooth connections and some call management Visual indicators Multicolor LEDs indicate pairing status connection status on call status and other details PC based configuration All settings can be stored and loaded from a PC for backup and mass deployment Softphone support Full call han
29. on Power headset off v 5 secs Activate Bluetooth pairing mode when power is off v 5 secs 52 HEADSET TOUCH PANEL The touch panel is a touch sensitive panel that controls the headset speaker volume and microphone mute Changes made to the speaker volume apply independently to softphone PC or mobile phone Touch panel Increase Speaker Volume Decrease Speaker Volume Mute Microphone Slide finger up the touch panel Slide finger down the touch panel ADAF away from mouth toward the mouth P 20 53 HEADSET LED INDICATOR The LED indicator indicates the headset status Led indicator LED when battery is full LED when battery is low Headset state click to view click to view Idle p O p O Not connected p O p O Call active S O O O Ringing O O Power on p Q p O Power off p O p O pairing O O Pairing succeeded p O p O Charging 9 Q P O Fully charged O O 5 4 HEADSET AUDIO INDICATORS The headset plays a variety of audio tones to indicate headset status and actions Audio Sample Audio sample Action click to listen eon click to listen Power on CS Incoming softphone call C Power off Incoming mobile phone call Incoming call on another Button tap phone while on call call collision Button double tap Target phone changed to mobile phone Button press Targe
30. pter A Jabra Link adapter enables an incoming call to be answered or ended by the headset multi function button Contact your local Jabra dealer to purchase a Jabra Link adapter for your specific desk phone 1 Connectthe Jabra Link adapter as shown in adapter documentation mw supplied with the Jabra Link On some phones the telephone cable will also need to be connected 2 Call your connected desk phone using another phone to enable the Jabra Link adapter Wait 10 seconds before answering the phone OPTION 4 Desk Phone without Headset Port This desk phone does not have a dedicated headset port 1 On the desk phone unplug the handset cable from the phone body 2 Connect the handset cable to the port marked Ed on the base 3 Plug the supplied telephone cable into the port marked E on the base 4 Connect the telephone cable into the handset port on the desk phone 18 4 JABRA PC SUITE Jabra PC Suite is a collection of software designed to support the Jabra GO 6470 For optimal functionality and management of the Jabra GO it is highly recommended to install Jabra PC Suite Jabra PC Suite consists of PC Call Manager Manages call handling on your PC monitor and enables call and settings management via PC Jabra Control Center Settings management and monitoring of the Jabra GO 6470 Jabra Device Service Manages the interaction between the Jabra GO 6470 and Jabra Control
31. reen Headset Cradle Security Slot Speaker Telephone Port Handset Port _ Power Adapter Port AUX Port L__ USB Port JABRA GO 6470 10 1 5 JABRA LINK 350 USB BLUETOOTH ADAPTER The Jabra LINK 350 USB Bluetooth Adapter connects to a PC and enables the Jabra GO 6470 headset to function with a softphone on the PC USB Plug Adapter Button LED Indicator 1 6 JABRA GO TRAVEL CHARGER The Jabra GO Travel Charger charges the Jabra GO 6470 and has compartments for storing the Jabra GO 6470 and the Jabra LINK 930 USB Bluetooth Adapter Headset Cradle Power and Data Port 11 1 7 OPTIONAL ACCESSORIES The following Jabra GO 6470 accessories are available separately GN1000 Electronic Hookswitch Adapter adapter may vary from illustration Neckband Attachment Car Charger Replacement Ear Cushions u Travel Kit JABRA GO 6470 2 CONNECTING TO A PHONE USING THE SETUP WIZARD The easiest way to connect and configure your Jabra GO product is to use the setup wizard on the touchscreen The setup wizard will guide you through connecting and configuring the desk phone softphone and or mobile phone 21 CONNECT TO POWER Connect the power adapter to the base 1 Plug the supplied power adapter into the port marked HS on the base 2 Connect the power adapter to the mains power socket 2 2 START THE SETUP WIZARD
32. residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connectthe equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada Operation is subject to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device The term IC before the certification registration number only signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met It does not imply that Industry Canada approved the equipment Patents and design registration pending international 39 A BRAND BY GNI Netcom 2011 GN Netcom A S All
33. rights reserved Jabra is a registered trademark of GN Netcom A S All other trademarks included herein are the property of their respective owners Design and specifications subject to change without notice MADE IN CHINA X TYPE S9400HS BS D o www jabra com 32 00683 RevE
34. sing holding the adapter button until the adapter LED turns blue 3 If the Jabra GO 6470 headset is on turn it off by pressing and holding the headset multi function button until the headset LED flashes red three times and turns off 4 Put the Jabra GO 6470 headset into pairing mode by pressing and holding the headset multi function button until the headset LED turns blue 5 Place the Jabra GO 6470 close to the Jabra LINK 350 USB Bluetooth adapter and wait until pairing is successful When pairing is successful the adapter and headset LEDs will flash blue 5 times 6 The Jabra GO 6470 and Jabra LINK 350 USB Bluetooth adapter are now paired and connected 34 CONNECT TO MOBILE PHONE WITH BLUETOOTH Connect to a mobile phone using Bluetooth 1 Tap the tool icon El on the touchscreen to open the settings menu 2 Tap Phone settings gt Mobile phone gt Setup mobile phone 3 Tap Confirm to start the Mobile phone connection wizard and follow the instructions SETUP Please note during setup you are unable to make or receive calls The base will restart to save and apply settings Confirm How to reconnect to mobile phone with Bluetooth If the base loses the Bluetooth connection with the mobile phone it will attempt to reconnect To force reconnection 1 Ensure the mobile phone is in range of the base and that Bluetooth is activated on the mobile phone 2 If there is no connection a Bluetooth logo will
35. t my computer detect the Jabra LINK 350 USB Bluetooth Adapter Try connecting the USB Bluetooth adapter to another USB port on the PC Also please note that it must be a direct connection i e with no USB hub in between Why doesn t the headset work with my mobile phone or softphone PC Check the following Make sure the headset is charged The LED is a constant green when fully charged Make sure the headset is within range of the USB Bluetooth adapter or mobile phone The adapter mobile phone and the headset may no longer be paired Why can I not hear anything in my headset when using my mobile phone Check the following Make sure the headset and mobile phone are paired and within range Increase the speaker volume on the headset by sliding your finger along the touch panel on the headset My earhook headband neckband is broken How do I get another one Contact your local Jabra supplier to place an order Why do I hear a low noise in the headset when there is silence at the other end The headset speaker volume might be too high To decrease the volume slide your finger down the headset touch panel Why can I not hear any sound or listen to music from my PC in my headset Check the following Make sure the Jabra LINK 350 is selected as the current audio device both in Windows sound control panel and in the application you are using Make sure the audio link to the PC is open Right click the Jabra Device icon in the
36. t phone changed to softphone Maximum volume reached Call ended Minimum volume reached Battery low Microphone muted DY Di DI DI o o Call placed on hold call waiting Pairing succeeded DID DI DI DI voii 22 6 JABRA LINK 350 USB BLUETOOTH ADAPTER FEATURES The Jabra LINK 350 USB Bluetooth Adapter connects to a PC and enables the headset to function with a softphone on the PC 6 1 JABRA LINK 350 USB BLUETOOTH ADAPTER BUTTON The Jabra LINK 350 USB Bluetooth Adapter has a single button that has three functions depending on what mode the adapter is in Adapter Button e Jabra Function Tap ETE Switch between Microsoft Lync softphone default and the standard vA softphone mode first three seconds after adapter is plugged in Enter pairing mode when not in pairing mode Vv Cancel pairing when already in pairing mode 4 6 2 JABRA LINK 350 USB BLUETOOTH ADAPTER VISUAL INDICATORS The Jabra LINK 350 USB Bluetooth Adapter has an LED to indicate the status of the adapter and its connections Led Indicator LED Indicator USB Adapter Status Flashing red Microsoft Lync softphone mode is selected in the adapter Double flashing red Constant green Standard softphone mode is selected in the adapter Connected and ready for use softphone is current target Constant yellow Connected and ready for use mobile phone is current target Slow f
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