Commander BN308 / BN512 / BN824 User Manual
Contents
1. 1 4 19 then an account code can be entered anytime during a call To enter an account code Quickly depress and release the switchhooks The special facility tone will be heard Dial 9 Enter an account code Quickly depress and release the switchhooks to return to your call Call Details Recorder The call details recorder facility provides call data printouts via a printer Details of calls made and received on the BN systems are printed in five categories The call categories and abbreviations are e Outgoing call OTG e ncomingcall INC All trunks busy ATB e Barred outgoing BRD Buffer full BFL The details for each category will include the date time line number or group number duration station number number dialled ring duration before answer incoming calls only and 11 required an account code Refer to Section 2 5 6 for installation instructions and Sections 2 7 4 3 2 7 4 36 and 2 7 4 37 for programming instructions 44 55 01 OTG 0 2 INC 03 ATB 040TG 05 BRD 06 OTG 07 BFL 08 OTG The details of 55 calls per page will be printed The page number is printed on the top right hand side of the page and the call number 01 55 is printed in the first column CDR Printout Example PAGE 001 DATE TIME LINE DUR ST DIALED RING AC 28 4 83 15 50 05 01 00 00 11 20 60655 28 4 83 15 51 10 01 00 00 10 10 00 01 28 4 83 15 50 42 03 00 05 00 28 4 83 15 55 43 01 00 00 06 20 02 60683 28 4 83 15 552. Dial the month and date e g 0927 27th September Dial Dial the number corresponding to the day of the week 0 Sunday 1 Monday 6 Saturday Dial Dial the time in 24 hour time e g 1315 1 15p m Dial Return the handset or press SPKR key BN 37 Issue 1 1 4 14 5 1 4 14 6 1 4 14 7 1 4 14 8 BN Issue 1 Alarm Clock Two alarm clocks are available and when set will go off at the set time every day To set the alarms Lift the handset or press SPKR key Press the ALARM key Dial 1 for alarm 1 or dial 2 for alarm 2 Dial the required time in 24 hour time e g 1305 1 15p m Dial Replace the handset or press SPKR key again The symbols 1 for alarm 1 or for alarm 2 will be displayed to signal that one or both alarms have been set The alarm can be silenced by pressing the ALARM key If the ALARM key is not pressed the tone will continue for approximately one minute To clear the alarms Lift the handset or press SPKR key Press the ALARM key Dial 1 for alarm 1 or dial 2 for alarm 2 Dial Replace the handset or press SPKR Key again Incoming Intercom Call Check The station number of the station originating an intercom call will be automatically displayed when the display is in the clock mode When the display is displaying the dialled number then pressing the CHECK key will display the station number originating the intercom call If the display is in a Timer mo
3. e Replace the handset or press SPKR key again when finished NOTE 1 If your system is an extension from a PABX and a pause is required within the telephone number press the RL key and continue to enter the remaining digits 2 Athree second pause 16 automatically inserted between the trunk access code and the telephone number when the trunk access code is programmed refer to Section 2 7 4 30 4 for programming instructions and the outside line is programmed as a PABX line refer to Section 2 7 4 1 a 3 If the system comprises any PABX lines the PABX access code must inserted onto all external telephone numbers to be stored The PABX access code must also be programmed in accordance with section 2 7 4 30 4 The PABX access code will be automatically removed when dialling out on a direct exchange line 4 Numbers stored in the common use abbreviated dial 00 to 89 are not subject to access barring However numbers stored as independent use abbreviated dial numbers 90 to 99 are subject to access barring depending upon the class ot service of the station refer to Section 2 7 4 30 for access barring programming 20 1 4 5 5 1 4 5 6 1 4 5 7 1 4 6 1 4 6 1 Repertory Dialling Stations are provided with 10 DSS keys which are used to store frequently used abbreviated dial numbers 00 to 99 To call a Repertory Dial Number e Seize a line e Press DC key e Press the required DSS key The stored number
4. KEY SET KEY C SPEAKER KEY DIAL CONTROL KEY FEES VOLUME DSS REPERTORY CONTROL DIAL KEYS MICROPHONE DIAL RING INWARD KEY RECALL MON KEY NOTE LINE KEYS 1 TO 8 AVAILABLE ON TS BN824 HF LINE KEYS 1 TO 12 AVAILABLE ON TS BN1236 HF LINE KEYS 1 TO 24 AVAILABLE ON TS BN2464 HF FIG 1 4 1 b TS BN824 HF TS BN 1236 HF AND TS BN2464 HF HANDSFREE STATIONS BN Issue 14 INTERNAL ZONE PAGING KEYS ie a ALARM LAMP ALL CALL u PAGING KEY ALARM pt ci c 4 m E c rita REB DSS KEYS TRANSFER KEY nm SIGNAL CALL VOICE CALL KEY g ym d MESSAGE WAITING KEY DOOR STATION KEYS _ NIGHT TRANSFER DOOR DOOR2 SG VC X NT KEY C C gt FIG 1 4 1 DSS BN824 DSS CONSOLE BN 15 Issue 1 INTERNAL ZONE PAGING KEYS ALARM LAMP PED 72 055 5 N we QU HR G3 1040 E21 EZ EAZ TRER JC JE E J DOOR STATION KEYS BN Issue I LJ T TD J U J J JL J J LE JE DEJES JU 2 HESE 22 p cd IMWR1 DOOR2 SG VC NT j a FIG 1 4 1 d DSS BN 2362464 DSS CONSOLE FIG 1 4 1 e DS BN DOOR STATION 16 EXTERNAL ZONE PAGING KEYS ALL CALL PAGING KEY TRANSFER KEY SIGNAL CALL VOICE CALL KEY MESSAGE WAITING KEY NIGHT TRANSFER KEY CALL BUTTON 1 4 5 1 3 1 4 5 1 4 1 4 5 1 5 1 4 5
5. Line Hold An intercom call can be placed on hold Ask the internal party to wait Press the HOLD key The ICM lamp flickers BN 33 Issue 1 While holding an intercom line the holding station must remain off hook and cannot perform any other operation The intercom line may be reanswered by pressing the ICM key Music on hold is sent to the held station The intercom hold facility is lost when the number of intercom lines 1s increased by programming Refer to Section 2 7 4 34 14 113 Transferring Intercom Calls Intercom calls may be transferred to another station by utilising the intercom conference facility During an intercom call between you and another station e Press the AD ON key e Listen for intercom dial tone e Dialthe station number to which the call will be transferred and ensure that the called party answers using the handset e Inform the second party that there is a call to be transferred e Press the AD ON key again Replace the handset The intercom call has been transferred to the second party Transferring of intercom calls is not possible when the number of intercom lines is increased by programming Refer to Section 2 7 4 34 1 4 11 4 Room Monitor Optional The monitoring of sound in the vicinity of any key station by any other station is possible Refer to Section 2 7 4 22 for programming instructions At the key station to be monitored Lift the handset orspress SPKR key e Press the MO
6. key The ICM lamp will glow and intercom dial tone will be heard e Dial and then the pilot number 0 to 9 If the station called does not answer dialling will call the next available station in the pilot group Exchange line calls can be transferred to a pilot group Intercom Calls Incoming Incoming Intercom Call Voice Incoming intercom calls are signalled by a single burst of tone followed by the calling party s voice through the speaker The ICM lamp will fast flash indicating that there is an incoming intercom call The call may be answered handsfree without lifting the handset The microphone may be turned off by pressing the MIC key The MIC lamp will light steadily indicating that the microphone is off Pressing the MIC key again will turn the microphone back on which is indicated by the MIC lamp going out If the status of the microphone is changed during an intercom call then the microphone will automatically switch back to its original status at the end of the call Incoming Intercom Call Signal Incoming intercom calls can be signalled by a short repeating ring tone and the ICM lamp fast flashing The call can only be answered by lifting the handset 32 1 4 10 3 1 4 11 1441 1 4 11 2 Alternative Point Answering An intercom call to a particular station can be answered by any other station in the system To answer another station s intercom call e Lift the handset e Dial the called stati
7. music is automatically suppressed when incoming or outgoing calls are in progress Alarm Detection Optional The system has two alarm inputs that when triggered activate an alarm tone at preassigned stations and external speakers There are two different tones to signal the two alarms Alarm 1 activates a short repeating tone while Alarm 2 activates a repeating triple tone burst Refer to Sections 2 7 4 15 2 7 4 23 and 2 7 4 33 for programming instructions The alarms are automatically cancelled when the alarm trigger condition is cancelled 1 4 14 Handsfree Station Handsfree stations feature a display and the display control keys in addition to the other facility keys found on the On Hook station The following facilities are available in addition to the facilities described earlier 1 4 14 1 Handsfree Operation BN Issue 1 The station may operate in Handsfree mode for every type of call To place the station in Handsfree mode press the SPKR key with the handset on hook This is equivalent to lifting the handset To terminate the call press the SPKR key again Lifting the handset during a Handsfree call will automatically switch the conversation to the handset If you wish to change from the handset conversation to Handsfree mode press the SPKR key before replacing the handset The microphone may be disabled at any time during a Handsfree conversation by pressing the MIC key The MIC lamp will glow to indicate that the m
8. to obtain hold and transfer features PABX recall or switchhook flash 1s selected for each line in the system with the recall or flashing time being programmable Refer to Sections 2 7 4 1 e and 2 7 4 19 for programming instructions Music On Hold Optional When an outside line or an intercom line 15 placed on hold the caller will hear music while the call is held The music on hold may be the internal electronically synthesised tunes an external music source There are two internal electronically synthesised tunes available They are 1 Home on the range 2 Greensleeves Station 10 can select either of the two tunes as the music on hold for the entire system To select the tune from station O Lift the handset or press SPKR key Press SET key then the HOLD key Dial for Home on the range or dial 2 for Greensleeves Replace the handset or press SPKR key again Do Not Disturb Optional Preassigned stations may enter Do Not Disturb DND mode to cancel audible signalling for incoming exchange line calls or for all calls including intercom calls depending upon the programming Refer to Section 2 7 4 7 d for programming information There are three modes of operation Mode 1 cancel audible signalling for incoming exchange lines Mode2 cancel audible signalling for all calls Mode 3 station may have a choice of DND mode 1 or 2 To activate DND modes 1 and 2 e Press DND key with the handset on h
9. 1 4 1 41 1 4 2 1 4 3 1 4 4 1 45 1 4 7 1 4 9 OPERATING INSTRUCTIONS Station Nomenclature Station Lamp Signals DSS Console Lamp Signals System Tones Outside Calls Outgoing 1 4 5 1 Seizing a Line 1 4 5 1 1 Off HookSeizure 1 4 5 1 2 On Hook Seizure 1 4 5 1 3 1 4 5 1 4 1 4 5 1 5 1 4 5 2 1 4 5 3 1 4 5 4 1 4 5 5 1 4 5 6 1 4 5 7 Outside Line Request Idle Exchange Line Preference Single Access On Hook Dialling Optional Outgoing Calls On Hook Dialling Abbreviated Dialling Repertory Dialling Last Number Redial Last Number Saved Outside Calls Incomming 1 4 6 1 1 4 6 2 1 4 6 3 1 4 6 4 1 4 6 5 1 4 6 6 Incoming Calls Automatic Incoming Exchange Line Answer Optional Follow Me Call Forwarding Optional Off Hook Signalling Optional Night Transfer Optional Outside Calls Holding and Transferring 1 4 7 1 1 4 7 2 1 4 7 3 1 4 7 4 1 4 7 5 Holding an Outside Call Exclusive Hold Transfer After Announcing Automatic Transfer After Announcing Transfer Without Announcing Ring Inward Outside Calls Other Facilities 1 4 8 1 1 4 8 2 1 4 8 3 1 4 8 4 1 4 8 5 1 4 8 6 1 4 8 7 1 4 8 8 1 4 8 9 Outside Call Conference Simultaneous Outside Line Calls Priority Break in Optional Change Decadic Dialling to DTMF Signal PABX Recall Switchhook Flash Optional Music On Hold Optional Do Not Disturb Optional Data Calls Power Failure Interco
10. 2 Outside Line Request When all outside lines your group are busy you may request the next free line refer to Section 2 7 4 1 for programming instructions Lift the handset or press SPKR key Press the HOLD key The ICM lamp will light and the internal dial tone is heard Dial your outside line request group number 0 to 4 Replace the handset or press SPKR key again If the request is accepted the the HOLD lamp will flicker If the request is denied then a fast repeating tone 15 heard When a line becomes available a fast repeating warbling tone will sound and the line lamp will flicker e Lift the handset or press SPKR key e Pressthe line key NOTE If the free line is not accepted within 20 seconds the request is automatically terminated Idle Exchange Line Preference Idle exchange lines may be selected automatically by either of the two methods listed below METHOD 1 e Dial An idle exchange line is seized and station is placed into on hook dialling mode METHOD 2 e Press SPKR key e Dial outside line request group number 0 to 4 An idle exchange line in line request group is seized and station is placed into on hook dialling mode NOTE Method 1 must be performed with the handset on hook Single Access On Hook Dialling Pressing an idle exchange line key will seize that line and place the station into the on hook dialling mode e Press idle exchange line key The exchange line is seized dial t
11. 53 02 00 00 03 0 28 4 83 15 56 09 02 00 00 30 10 001112136502311 28 4 83 16100 00 14 28 4 83 16 42 54 01 00 00 05 11 60666 12345678 Outgoing Calls OTG A maximum of 20 digits dialled can be printed However the last 2 digits will not be printed in order to maintain privacy The timing of the call commences 1 or 5 seconds after the 1st digit is dialled set at installation NOTE Call duration provided by the Call Details Recorder is not used by Telecom to determine call charging Incoming Calls INC The time in the DURation column hours mins secs indicates call duration after answer The time in the RING column mins secs indicates the time the caller waited before answer The entry in the ST column indicates the station number that answered the call If there is no entry the ST column then the call was not answered All Trunks Busy ATB When all lines in group are in use the entry in the LINE column indicates the line group number See call number 3 of sample printout Barred Outgoing BRD Option When this option is selected the printout will indicate the station number line number and the barred code attempted Buffer Full BFL 9 buffer memories per outside line are provided to store information while the printer is out of service This will occur when changing the paper When the printer is back in service the call details will be printed If the printer is out of service for a lengthy peri
12. N key The MON key lamp fast flashes Replace the handset or press SPKR key again At the stations monitoring the sound e Press the MON key The MON lamp will flicker When room monitoring is in progress an intercom line is used for the monitoring Outside calls and intercom calls can still be made at any of the stations involved However room monitoring will be automatically suspended during the progress of the call and will resume when the call is completed Repeat the above procedures to cancel room monitor BN Issue 1 34 1 4 12 Paging 1 4 12 1 1 4 12 2 There four types of paging calls that be made 1 Internal Zone Paging to make an announcement to stations in one of four internal paging zones 2 External Zone Paging to make an external public address announcement over one of two external zones 3 All External Zone Paging to make an external public address announcement over both external zones 4 Call Paging to make an announcement to all stations and both external zones For Internal zone paging programming refer to Section 2 7 4 7 For external zone paging programming refer to Section 2 7 4 15 and 2 7 4 16 Making a Paging Call To make a paging call e Lift the handset e Press the ICM key The ICM lamp will light and intercom dial tone will be heard Dial the paging code required and make the announcement Return the handset Paging Codes All Call Paging 80 Internal Z
13. NE key or press the LINE key first and then lift the handset within 3 seconds BN 2 Issue 1 1 4 6 5 1 4 6 6 Off Hook Signalling Optional If you are engaged on an exchange line call or an intercom call the audible signal on incoming exchange lines and intercom calls Gf off hook signalling priority break in 1s invoked will sound through the station speaker Refer to Sections 2 7 4 4 and 2 7 4 13 for programming instructions If you are engaged on an exchange line call and an intercom call comes in then your outside call is held automatically when the ICM key is pressed If another exchange line call comes in you may either hold the existing outside call and then answer the new call by pressing the incoming LINE key or release the existing outside call by answering the new call by pressing the incoming LINE key If you are engaged on an intercom call and an exchange line call comes in then your intercom call will be terminated automatically when the outside call 1s answered It another intercom call comes in then the ICM lamp will fast flash and the existing intercom call will be terminated automatically when the new intercom call is answered Night Transfer Optional When required the system may be placed into a night service mode disallowing preassigned stations access to exchange lines for outgoing calls In addition the audible signalling for incoming exchange lines is reassigned to pre determined stations allocated by s
14. a AMI HLO CY aa ata CY CA Lo Om ava v u V y y 6 v a V LI SYSTEM COMPONENTS General The system is made up of the following items Main Equipment ME Expansion Rack ER if BN 2464 system Power Supply if BN 1236 2464 system Stations and Powerfail Bells In addition the following are available Call Metering Unit CMU Two Wire Extender Unit 2WEU AN Tie Line Unit RTIU and the Ring Generator Unit RGU AN 1 BN 824 Main Equipment The main equipment consists of a two shelf rack The lower shelf houses plug in PBA s described in Table 1 5 1 i Amp CHAMP connectors to provide connection of the SDF to the backplane The top shelf houses a removable power supply for the BN 824 and the removable SDF The power supply is connected to the backplane via a multipin socket 11 BN 1236 Main Equipment The Main Equipment consists of a one shelf rack which houses plug in PBA s Table 1 5 1 i contains details of the printed circuit boards housed in the main equipment and the expansion rack In addition the main equipment has AMP CHAMP connectors below the shelf rack to provide connection between the main equipment and the SDF A multipin socket is provided for connection of the BN 1236 2464 Power Supply to the main equipment 46
15. at your station the message waiting has been unsuccessful A maximum of one station and one DSS console may leave a message waiting at any one station When a called station which has more than one message waiting answers the message waiting then the DSS console will be answered first To answer the message waiting at the called station e Lift the handset e Press the ICM key The intercom dial tone is heard e Dial An intercom signal call will be automatically connected between the station leaving the message and the station answering the message waiting BN 3 Issue 1 1 4 9 8 1 4 10 1 4 10 1 1 4 10 2 BN Issue 1 The message waiting condition is automatically cancelled by the answering of the intercom call by the station leaving the message waiting condition The message waiting can be cancelled by the station originating the message at anytime If the MW lamp continues to fast flash then more than one message waiting was left at the called station To cancel e iftthe handset or press SPKR key e Dial and 0 e Replace the handset or press SPKR key Pilot Number Call Stations may be divided into a maximum of 10 groups of up to 4 stations for pilot number calls Refer to Section 2 7 4 9 for programming When the pilot number call is implemented the first available station in the group is called in the same manner as a normal intercom call To establish a pilot number call e iftthe handset e Press the ICM
16. d and transfer facilities of the PABX can be obtained e Quickly depress and release the switchhooks The special facility tone will be heard e Diall Intercom Calls Outgoing e 1 handset listen for special facility tone e Dial 7 to connect to an intercom line e Dial the required station number If all intercom lines are busy then the busy tone will be heard Intercom Calls Incoming e Lift the handset to answer incoming intercom calls BN 43 Issue 1 1 4 18 9 Intercom Camp On If the busy tone is heard when making an intercom call e Dial 2 and remain off hook Provided the handset remains off hook an intercom signal call will be automatically established when the called station becomes free Dialling changes the intercom signal call to an intercom voice call 1 4 18 10 Intercom Call Back 14 18 11 1 4 19 BN Issue 1 If the busy tone is heard when making an intercom call e Dial 2 and replace the handset When the called station becomes free your station will ring e Lift the handset An intercom signal call is automatically established with the called station NOTE If the call back is not answered within 20 seconds then the call is automatically cancelled To cancel Intercom Call Back e 1 handset The special facility tone will be heard e Dia 8 and replace the handset Entering An Account Code If the call details recorder facility with the account code option is provided Refer to Section
17. de then the display must be placed into the Clock mode before pressing the CHECK key to display the station number originating the intercom call Message Waiting Check If the MW lamp is indicating that there is a message waiting by fast flashing then the station numbers of the stations originating the messages can be displayed To display the station numbers e Press the CHECK key with the handset on hook e Press CLOCK key to return the display to the clock mode Abbreviated Dial Number Check The abbreviated dial numbers can be displayed e Press the CHECK key with the handset on hook e Dial the abbreviated code 00 to 991 The stored number will be displayed If the number exceeds 11 digits press the key to display the remaining digits Press the CLOCK key to return the display to the clock mode 38 1 4 14 9 1 4 14 10 Repertory Dial Number Check To display the abbreviated dial codes stored for repertory dialling e Press the CHECK key with the handset on hook e Press the required DSS key The abbreviated dial code will be displayed Press the CLOCK key to return the display to the clock mode DSS Station Number Check The station numbers assigned to the DSS keys can be displayed e Press the CHECK key with the handset on hook then the ICM key e Press the required DSS key The station number assigned to the DSS key will be displayed Press the CLOCK key to return the display to the c
18. fer to Section 2 7 4 27 for programming instructions If a station goes off hook that 15 lifts the handset during the ringback period then the held call will be automatically reanswered without the need to press the appropriate LINE key The facility is dependent upon system programming Refer to Section 2 7 4 3 programming instructions 24 1 4 7 2 1 4 7 3 1 4 7 4 1 4 7 5 1 4 8 1 4 8 1 Exclusive Hold Pressing the HOLD key twice places the outside line on Exclusive Hold The line lamp will flicker at your station and light steadily at all other stations In this condition other stations cannot take over the held call The outside call may be re answered by pressing the LINE key Once an outside call has been placed on Exclusive Hold for a pre programmed length of time an audible recall tone will remind you of the held call If the line on exclusive hold is not reanswered within a pre programmed time the line will automatically revert to normal hold allowing any station to answer the line Refer to Section 2 7 4 25 and 2 7 4 26 for programming instructions Transfer After Announcing e Ask your outside party to wait Intercom the station to which the call will be transferred Refer to Section 1 4 9 The outside line 1s placed on hold automatically e Announce the call e When the transferred station has taken the call the line lamp will glow steadily The transferred station takes over the call by lifting
19. icrophone is off To enable the microphone press the MIC key again 36 1 4 14 2 1 4 14 3 1 4 14 4 If the status of the microphone is changed during an intercom or exchange line call the microphone will automatically switch back to its original status at the end of the call If the microphone is initially off and an intercom or exchange line is seized the microphone will be automatically switched on At the completion of the call the microphone status will return to the off condition Dialled Number Display When dialling out the number dialled will be shown on the display The last 11 digits will remain displayed during the progress of the call or can be cleared by pressing the CLOCK or TIMER keys Timer The timer can be used either as a stopwatch or to time a call s duration in hours minutes and seconds To start the timer e Press the TIMER key To stop the timer e Press the TIMER key OR e Replace the handset or press SPKR key if hands free when the duration of a call is being timed Press the CLOCK key to return the display to clock mode Clock When in the clock mode the display will show the month date day of the week and the time in hours and minutes The clock can only be set by a Handsfree station or the Test and Programming Unit plugged into station TO socket To set the clock Lift the handset or press SPKR key Press SET key Press CLOCK key Dial the year e g 19861 Dial
20. ill be heard at the door station and the stations programmed to receive a door station call The ICM LED will fast flash at stations receiving the door station call To answer a door station call e iftthe handset while the ICM LED is fast flashing The ICM LED will light steadily indicating an intercom call is in progress with the door station To call a door station e Lift the handset and press the ICM key The ICM lamp will light and intercom dial tone will be heard e Dial 88 for door station 1 or 89 for door station 2 NOTE Only one door station can send or receive calls at any one time The other door station not in use cannot initiate a door station call and the door station appears busy to calling stations 1 4 18 Standard Telephone Station 1 4 18 1 Outside Calls Outgoing e Lift the handset listen for special facility tone e Dial 0 to connect to any free line e Listen for outside dial tone then dial the wanted number To seize a line allocated to a line request group dial the line request group number 1 to 4 after obtaining the internal dial tone To seize a particular line dial 5 then the two digit line number 01 to 08 for BN 824 01 to 12 for BN 1236 01 to 24 for BN 2464 1 4 18 2 Outside Calls Incoming e Lift the handset to answer incoming calls 1 4 18 3 Outside Line Request When all outside lines in your group are busy the next free line may be requested when the busy tone 15 heard e Dial the outside line
21. ion is called a continuous ring signal can be transmitted to the station by dialling 1 The continuous ring signal can be cancelled and the voice call re established by again dialling 1 If the system is programmed in the signal call mode continuous ring is transmitted in the first instance Dialling 1 reverts the call to a voice call Direct Station Selection DSS Calls The Direct Station Selection keys are designated 1 to 10 Ten frequently called station numbers can be allocated to the DSS keys and can be called by pressing only one of the DSS keys To Store a Station Number Lift the handset or press SPKR key Press DC key The ICM lamp will light and the intercom dial tone will be heard Press ICM key The intercom dial tone will cease and the ICM lamp will remain alight Press the required DSS key where the station number is to be stored Dial the station number To store more station numbers in other DSS key locations press DC key and repeat the above procedure To make an intercom call e Lift the handset e Press the required DSS key All the normal intercom tones will be received when using Direct Station Selection Intercom Step Call When the called station is busy or does not answer the idle station with the next highest station number be called automatically by dialling after receiving the busy tone or receiving no answer 30 1 4 9 5 1 4 9 6 1 4 9 7 Intercom Camp On If a busy t
22. ithout Announcing 1 4 16 6 Message Waiting 1 4 16 7 Night Transfer Door Stations Standard Telephone Station 1 4 18 1 Outside Calls Outgoing 1 4 18 2 Outside Calls Incoming 1 4 18 3 Outside Line Request 1 4 18 4 Enquiry Call 1 4 18 5 Transferring an Outside Call 1 4 186 Recall Switchhook Flash 1 4 18 7 Intercom Calls Outgoing 1 4 18 8 Intercom Calls Incoming 1 4 18 9 Intercom Camp On 1 4 18 10 Intercom Call Back Call Details Recorder 1 4 1 Station Nomenclature HANDSET MESSAGE WAITING LAMP MONITOR LAMP ADD ON Commander j INTERCOM 6 7 8 LINE KEYS Se ees A HOLD KEY DSS REPERTORY DIAL DESIGNATION FOLLOW LABFL A ME KEY MICROPHONE ii KEY mea SET KEY SPEAKER KEY DIAL CONTROL RING INWARD KEY RECALL MON KEY _ VOLUME DSS REPERTORY raue DIAL KEYS MICROPHONE DIAL NOTE LINE KEYS 1 TO 8 AVAILABLE ON TS BN824 OH LINE KEYS 1 TO 12 AVAILABLE ON 5 1236 LINE KEYS 1 TO 24 AVAILABLE ON TS BN2464 OH FIG 1 4 1 a TS BN824 OH TS BN1236 OH AND TS BN2464 OH ON HOOK STATIONS BN 13 Issue 1 CLOCK KEY ALARM KEY DISPLAY TIMER KEY HANDSET MESSAGE WAITING LAMP MONITOR 2 LAMP Pi ADD ON rd DND KEY INTERCOM KEY LINE KEYS 055 REPERTORY DIAL DESIGNATION LABEL HOLD KEY 2 FOLLOW m ui ME KEY MICROPHOnc
23. light steadily and conversation is possible via the headset BN 39 Issue 1 1 4 16 DSS Console 1 4 16 1 1 4 16 2 Up to two DSS consoles can be used with the BN 824 and BN 1236 systems and up to six DSS consoles can be used with the BN 2464 system Each DSS console is assigned to a station Refer to Section 2 7 4 11 for programming instructions DSS Call An intercom call to any station can be made with a single key operation using the DSS console e Lift the handset on the associated station e Press the required direct station selection DSS key to establish an intercom call To change an intercom voice call to a signal call or an intercom signal call to a voice call press the SG VC key Automatic Hold of Exchange Line Pressing a direct station selection key or paging key while having an outside call will automatically place the outside call on hold 1 4 16 3 Paging 1 4 16 4 1 4 16 5 BN Issue 1 A paging call to any of the internal or external zones be made with a single key operation in a similar manner to a DSS call The internal zones are labelled 1Z1 41Z2 1Z3 1 2 while the external zones are labelled EZ1 EZ2 and EAZ for external all zone The All Call paging key is labelled AC To make a paging call e Lift the handset on the associated station e Pressthe required paging Key to establish paging call Automatic Transfer After Intercom Call After announcing a transferred call usi
24. lock mode 1 4 15 Headset Station 1 4 15 1 Headset stations can be either Handsfree On Hook stations which the Headset Interface Board installed refer to Section 2 3 5 4 for installation instructions A Handsfree station loses the handsfree facility when the headset interface 15 installed Headset Operation The Headset station can operate in headset mode for every type of call To place the station into headset mode press the SPKR key with the handset on hook This is equivalent to lifting the handset To terminate a call press the SPKR key again Lifting the handset during a headset call will automatically switch the conversation to the handset If you wish to change from using the handset to the headset press the SPKR key before replacing the handset 1 4 15 2 Incoming Calls Incoming intercom calls voice are received via the headset and can be answered without touching the station The ICM lamp fast flashes Incoming intercom calls ring are signalled through the station speaker and by the fast flashing of the ICM lamp answer e Press the SPKR key The SPKR lamp will light e Press the ICM key The ICM lamp will light steadily and conversation is possible via the headset Incoming outside line calls are signalled through the station speaker and by the slow flashing of the LINE lamp To answer e Press the SPKR key SPKR lamp will light e Press the incoming LINE key The LINE lamp will
25. m Ensure the called party answers by using the handset Press the AD ON key The outside line lamp lights steadily BN 25 Issue 1 1 4 8 2 1 4 8 3 BN Issue A conference is now established To add more stations to the conference repeat the above procedure for each station to be included into the conference If any party replaces the handset the conference will continue between the remaining parties Simultaneous Outside Line Calls Two outside line calls can be conducted simultaneously at a station After establishing an outside call the second call is established as follows Ask the first party to wait Press the SET key then the AD ON key The outside line lamp flickers Place the second outside call after seizing an idle exchange line Press the AD ON key The line lamps for both calls light steadily The simultaneous outside line call 1s now established To redial the number if the second party is busy or does not answer e Press another LINE key and redial on receipt of dial tone To return to your first party 1f the second party is unavailable Press the AD ON key e Press the first party s LINE key Either party can be released from the conference by pressing the line key of the party the user wants to continue the conversation with Priority Break In Optional Stations can be assigned a priority break in level for the purpose of breaking into busy outside or intercom conversations depending upon programmi
26. m Calls Outgoing 1 4 9 1 1 4 9 7 1 4 9 3 1 4 9 4 1 4 9 5 1 4 9 6 1 4 9 7 1 4 9 8 Making An Intercom Call Continuous Ring Signal Direct Station Selection DSS Calls Intercom Step Calls Intercom Camp On Intercom Call Back Message Waiting Pilot Number Call BN 1 Issue 1 1 4 10 1 4 11 1 4 12 1 4 13 1 4 14 1 4 15 1 4 16 1 4 17 1 4 18 1 4 19 BN Issue 1 Intercom Calls Incoming 1 4 10 1 Incoming Intercom Call Voice 1 4 10 2 Incoming Intercom Call Ring 1 4 103 Alternate Point Answering Intercom Calls Other Facilities 1 4 11 1 Intercom Conference 1 4 11 2 Intercom Line Hold 14 11 53 Transferring Intercom Calls 1 4 11 4 Room Monitor Optional Paging 1 4 12 1 Making a Paging Call 1 4 122 Meet Me Paging Call 1 4 123 Meet Me Conference Paging Other Facilities 1 4 13 1 Background Music Optional 1 4 13 2 Alarm Detection Handsfree Station 1 4 14 1 Handsfree Operation 1 4 142 Dialled Number Display 1 4 14 3 Timer 1 4 14 4 Clock 1 4 14 5 Alarm Clock 1 4 14 6 Incoming Intercom Call Check 1 4 147 Message Waiting Check 1 4 148 Abbreviated Dial Number Check 1 4 149 Repertory Dial Number Check 1 4 14 10 DSS Station Number Check Headset Station 1 4 15 1 Headset Operation 1 4 15 2 Incoming Calls DSS Console 1 4 16 DSS Call 1 4 16 2 Automatic Hold of Exchange Line 1 4 16 3 Paging 1 4 16 4 Automatic Transfer After Intercom Call 1 4 16 5 Transfer W
27. ng Refer to Section 2 7 4 4 for programming instructions The priority break in levels are Level 1 Station can break into another station s outside or intercom call In addition the station can send off hook signalling to busy stations Level 2 break into another station s intercom call only In addition the station can send off hook signalling to busy stations Level 3 Station can send off hook signalling to a busy station After receiving the busy tone when making an intercom call e Press the RL key The intrusion tone will be heard by both parties and conversation will be possible if the station breaking in has the necessary priority break in level assigned levels 1 or 2 Stations with priority break in levels 1 2 or 3 can send off hook signalling to a busy station After receiving the busy tone when making an intercom call e Diall Off hook signalling will commence at the called station 26 1 4 8 4 1 4 8 5 1 4 8 6 1 4 8 7 Change Decadic Dialling to DTMF Signal While dialling out on an exchange line assigned decadic dialling the user can change to DIMF dialling at any stage by dialling Once decadic dialling has been changed to dialling it cannot be changed back to decadic dialling while the call is in progress PABX Recall Switchhook Flash Optional If the system is an extension from a PABX the RL key can be used as an earth recall or switchhook flash key
28. ng intercom and ensuring the transferred station has B answered using the handset the call can be transferred automatically by pressing the TRFR key without the need for the transferred station to press the held LINE key This 1s a similar method to Automatic Transfer after Announcing Section 1 4 7 4 Transfer Without Announcing e Ask the outside party to wait e Press the required direct station selection DSS key The outside line is automatically placed on hold e Press the key The line lamp will change to a steady glow Replace the handset At the station to which the call is being transferred a fast warbling tone is heard and the line lamp flickers 4 If the call remains unanswered for a predetermined time it will recall to your station with a fast warbling tone heard over the station speaker The line lamp will show I HOLD at your station and HOLD at all other stations Refer to Section 2 7 4 28 for programming instructions of the ringback timer This transfer method is similar to Section 1 4 7 5 Transfer Without Announcing 1 4 16 6 Message Waiting The DSS console may leave a message waiting at another station if the station does not answer e Make an intercom call e Press MW key if the called party does not answer e Replace the handset The MW lamp on the associated station will flicker and the station lamp on the DSS console will slow flash The MW lamp on the message waiting station will fast flash To cancel
29. o connect modems to the Commander BN systems Refer to Sections2 4 13and2 4 14 Shared Exchange Lines Modems facsimile machines or other data transferring equipment sharing an exchange line with the system can take control of the exchange line for the duration of the data or other calls Refer Sections 2 4 13 and 2 4 14 for installation instructions and Sections 2 7 4 3 and 2 7 4 23 for programming To give the modem or facsimile machine control of the idle exchange line e Apply the control voltage to the control input for the shared exchange line The shared exchange line LED will light at all stations indicating that the line is busy When the modem or facsimile machine is finished with the line Disconnect the control voltage from the control input for the shared exchange line The line LED will go out at all stations indicating that the line is idle 28 1 4 8 9 Power Failure i When a power failure occurs outside lines are automatically switched through to preassigned stations as follows OUTSIDE POWERFAIL LINE STATION OUTSIDE POWERFAIL STATION 2 j 4 5 6 TABLE 1 4 8 9 POWERFAIL STATION CONNECTION BN 824 1236 2464 il Powerfail stations if equipped are able to make incoming and outgoing calls during power failure iii Incoming calls are signalled via a powerfail bell which 15 equipped with both audible and visual signalling One powerfail bell may be provided for each line required f
30. od the buffers may become full The number of calls for which information is lost is printed out on an hourly basis The entry the LINE column indicates the number of calls not printed See call number 7 of sample printout BN 45 Issue 1 1 4 20 Account Code If it is necessary to charge calls to a department individual extension or a client account codes are entered when calls are made and received The account facility can be compulsory optional or not available and is decided upon at installation refer to Section 2 5 6 for installation instructions Account codes are selected from a range of 1 to any 8 digit number The person making or receiving the call enters the account code by dialling account code from a key station To enter an account from a standard telephone station quickly depress and release the switchhooks dial 9 enter the account code and then quickly depress and release the switchhooks to return to your call The account code can be entered at any time during the call NOTE If your company has selected the option of inserting the account code before dialling outgoing calls cannot be made until the account code is entered Service Difficulties and Assistance 1 4 20 1 Service Difficulties If difficulties are encountered call Service Diffieulttes on H009 1 4 20 2 Assistance 1 5 1 5 1 BN Issue 1 a ad Wa 1 LI 6 6 6 V V V E y D ataakaa na
31. on number The intercom call is now connected to your station If the called station number Is in the same paging group as your station then the intercom call can be answered by a simpler method to the one described above To answer another station s intercom call when the other station 15 in the same paging group as your station e Lift the handset e Dial The intercom call is now connected to your station NOTE If a Meet me paging call is heard at your station at the Same time you wish to answer an intercom call to another station then the above operating procedure will answer the Meet me paging call Intercom Calls Other Facilities Intercom Conference A maximum of six stations can be connected together to form a conference Call the first party and ensure that the called party answers using the handset Press the AD ON key Listen for intercom dial tone Dial the second station and ensure that the called party answers using the handset Press the AD ON key A three station conference is now established To include more stations into the conference repeat the above procedures If an attempt to include more than six stations into a conference is made then a long single tone will be heard If any party replaces the handset the conference continues between the remaining parties The intercom conference facility 1s lost when the number of intercom lines is increased by programming Refer to Section 2 7 4 34 Intercom
32. one 1 81 Internal Zone 2 82 Internal Zone 3 83 Internal Zone 4 84 All External Zone Paging 85 External Zone 1 86 External Zone 2 87 A double splash tone is optional when a paging announcement is made For splash tone programming refer to Section 2 7 4 32 Meet Me Paging Call After making an Call or Internal Zone paging announcement for a called party to Meet me e Press and wait with the handset off hook for the called party to respond The called party establishes an intercom connection by lifting the handset and dialling at any station receiving the paging call BN 35 Issue 1 1 4 12 3 Meet Me Conference Paging After making an All Call or Internal Zone paging announcement for the called parties to Add On and form a conference of up to six stations e Press AD ON key and wait with the handset off hook for the called parties to respond To respond to the meet me conference call e Lift the handset e Press the AD ON key at any station receiving the paging call The called parties must respond to the meet me conference call within 30 seconds otherwise they will be excluded from the conference 1 4 13 Other Facilities 1 4 13 1 1 4 13 2 Background Music Optional On systems where background music is provided the music may be heard over a station s speaker by dialling The background music may be turned off by again dialling Refer to Section 2 7 4 21 for programming instructions NOTE Background
33. one is heard when making an intercom call you can wait for the intercom call to be automatically established when the busy station becomes free e Dial after receiving the busy tone and wait with the handset off hook until the called station becomes free The continuous intercom ring tone will be heard through your station handset when the called station becomes free To cancel the Intercom Camp on e Replace the handset then lift the handset again e and 1 e Replace the handset Intercom Call Back If a busy tone is heard when making an intercom call you can wait with the handset on hook for the intercom call to be automatically established when the busy station becomes free e Dial after receiving the busy tone and replace the handset When the called station becomes free your station will ring Upon answering continuous intercom ring tone will be heard at your station until the called station answers If the call back is not answered within 20 seconds then it will be automatically cancelled To cancel Intercom Call Back e Lift the handset or press SPKR key e Dial andl e Return the handset or press key again Message Waiting A station may leave a message waiting at a called station if there is no answer e Make an intercom call e DialO if the called party does not answer e Return the handset The MW lamp will flicker at your station and fast flash at the called station If the MW lamp does not flicker
34. one will be heard and station is placed into on hook dialling mode Outgoing Calls e Seize a line e Dial the wanted number BN 19 Issue 1 1 4 5 3 1 4 5 4 BN Issue 1 On Hook Dialling To make a call Seize a line e Dial the wanted number When the called party answers lift the handset to speak e Replace the handset when the call is completed To release the line before the connection is established or the handset is lifted press the SPKR key Abbreviated Dialling A maximum of 90 numbers 00 to 89 up to 18 digits each can be stored as common use abbreviated numbers In addition 10 numbers 90 to 99 can be stored as independent abbreviated dial numbers for each station To call a stored number e Seize a line e Press DC key e Dial the appropriate abbreviated code 00 to 99 The stored number will be automatically dialled Only station 10 can store numbers for the 90 common use abbreviated dial numbers 00 to 89 However all stations may store 10 numbers as independent use abbreviated dial numbers 90 to 99 To store numbers e Liftthe handset or press SPKR key e Press DC key The ICM lamp will light and the intercom dial tone will be heard e Press the HOLD key The ICM lamp will remain alight but the intercom dial tone will cease e Dialthe abbreviated dial number e g 95 e Dialthe telephone number to be stored e To store more numbers press DC key and repeat the above procedure
35. ook The DND lamp will flash for mode 1 and remain steady for mode 2 BN 27 Issue 1 1 4 8 8 BN Issue 1 To cancel DND modes and 2 Press DND key with the handset on hook The DND lamp will go out for both modes To activate DND mode 3 Data Calls 1 Press the DND key once with the handset on hook The DND lamp will flash indicating that the station is in DND mode 1 Press the DND key a second time with the handset on hook The DND lamp will glow steadily signalling that the station is in DND mode 2 Press the DND key a third time with the handset on hook to cancel the DND modes The station is returned to the normal mode of operation Guarded Data Calls Modems connected in parallel with the A pair of a key station can make data calls without interference when the station is placed into the Guarded Data Call mode The user originates an outside or intercom call using the key station and then passes control of the A pair to the modem Once the station is placed into Guarded Data Call Mode the station is disabled until the call finishes and the station is taken out of the Guarded Data Call Mode To place a station into Guarded Data Call Mode after a call has been established Press the SET key and then the HOLD key The HOLD LED will light continuously To take the station out of Guarded Data Call Mode NOTE 2 Press the SET Key and then the HOLD key The HOLD LED will go out For instructions on how t
36. or use during power failure iv other facilities provided by the system are inoperative during power failure 1 4 8 10 Confidence Tone Optional A confidence tone provided at the station each time a key is pressed refer to Section 2 7 4 7 for programming instructions To activate the confidence tone Dial with the handset on hook and the speaker off Each time a key is pressed a short tone will be heard through the station speaker To deactivate the confidence tone e Dial with the handset on hook and the speaker off BN 29 Issue 1 1 4 9 1 4 9 1 1 4 9 2 1 4 9 3 1 4 9 4 BN Issue 1 Intercom Calls Outgoing Making An Intercom Voice Call e Check that the ICM lamp is out the ICM lamp will glow if all intercom lines are busy Lift the handset and press the ICM key ICM lamp will glow and intercom dial tone will be heard e Dial the wanted station number e Speak after hearing a single tone burst If a double tone burst 15 heard the called station has the microphone switched off Remind the called party to switch the microphone on to reply If a slow repeating tone 15 heard then a continuous ring signal is being sent to the called station Busy tone means that the party 1s engaged on another call A medium repeating tone means that the called station 15 in the Do Not Disturb mode Section 1 4 8 7 Continuous Ring Signal If there is no immediate response when a stat
37. request group number 1 to 4 The special facility tone will be heard e Replace the handset NOTE If the busy tone is still heard after dialling the line request group number then the outside line request has been denied BN Issue I 42 1 4 18 4 1 4 18 5 1 4 18 6 1 4 18 7 1 4 18 8 When a line in the group becomes available the station will ring e Lift the handset The outside dial tone will be heard NOTE If the free line is not accepted within 20 seconds the request is automatically terminated Enquiry Call Holding An Outside Call To make an internal call while holding an outside call Ask the outside party to wait Quickly depress and release the switchhooks Listen for special facility tone Dial 7 Listen for intercom dial tone Dial the required station number for the enquiry call Depress and release the switchhooks again to return to the held call Transferring an Outside Call Ask the outside party to wait Quickly depress and release the switchhooks Listen for special facility tone Dial 7 Listen for intercom dial tone Dial the required station number to whom the call will be transferred Announce the call Replace the handset the call is automatically transferred If the called station is busy or does not answer then you may return to the held line by quickly depressing and releasing the switchhooks PABX Recall Switchhook Flash If the system 1s an extension from a PABX the hol
38. s FW ME key twice e Replace the handset or press key again The FW ME lamp on all the stations and the NT lamp on the DSS consoles will go out 2 Group Night Service Mode Any station may place itself and the stations within the same incoming line group into and out of night service mode To place your group into night service mode Lift the handset or press SPKR key Press FW ME key Dial Replace the handset or press SPKR key again The FW ME lamp on all the stations with the same incoming line group will light The NT lamp of any DSS consoles associated with stations in the group will also light To take your group out of night service mode e handset or press SPKR key e Press FW ME key twice e Return the handset or press SPKR key again The FW ME lamp on all the stations with the same incoming line group will go out The NT lamp on DSS consoles associated with stations in the group will also go out Outside Calls Holding and Transferring Holding an Outside Call Ask your outside party to wait e Press the HOLD key The line lamp will fast flash showing HOLD al your station and will flash showing at all other stations Any other station can take over a held call The outside call may be reanswered by pressing the LINE key while oft hook Once an outside call has been placed on Hold for a pre programmed length of time an audible recall tone will remind you of the held call Re
39. the handset and pressing the held LINE key Automatic Transfer After Announcing After announcing a transferred call and ensuring the transferred station has answered using the handset the call can be transferred automatically by pressing the INW key without the need lor the transferred station to press the held LINE key This method can be used to transfer calls to standard telephone stations Transfer Without Announcing Ring Inward e Ask the outside party to wait Intercom th station to which the call will be transferred Refer to Section 1 4 9 The outside line is placed on hold automatically e Press A INW Theine lamp will change to a steady glow e Replace the handset At the station to which the call is being transferred a fast warbling tone 15 and the line lamp flickers If the call remains unanswered after a predetermined time it will recall to your station with a fast warbling tone heard over the station speaker The line lamp will show I HOLD at your station and HOLD at all other stations Refer to Section 2 7 4 28 for programming instructions This method can be used to transfer calls to standard telephone stations Outside Calls Other Facilities Outside Call Conference A maximum of six stations and one outside party can take part in a conference To establish a conference e the outside party to wait Press the AD ON key The outside line lamp flickers Call the second station via interco
40. the message waiting e Press the MW key with the handset on hook e Press the DSS key of the station which you want to clear the message waiting condition The message waiting is similar to Section 1 4 9 7 Message Waiting 1 4 16 7 Night Transfer The DSS console can place the system or the group that the DSS console is a member of into night service mode Refer to Section 1 4 6 6 Night Transfer To place the system or group of stations into night service mode e Pressthe NT key with the handset on hook The NT lamp on DSS console and the FW ME lamp of the stations placed into night mode will light To take the system or group of stations out of night service mode Press the NT key again with the handset on hook The NT lamp of DSS consoles and FW ME lamp of the stations previously placed into night mode will go out 1 4 17 Door Stations Door stations provide a chime tone and Handsfree talkback to assigned key stations Refer to Section 2 7 4 10 for programming instructions A maximum of two door stations may be connected to the system with each door station having a different chime tone Door station 1 has a slow chime tone while door station 2 has a quick chime tone The length of the chime 15 selectable between a short tone and a 30 second repeating chime tone Refer to Section 2 7 4 24 for programming instructions BN 4l Issue 1 To initiate a door station call e Press the CALL button The chime tone w
41. will be automatically dialled To Store Repertory Dial Numbers Lift the handset or press SPKR key e Press the DC key The ICM lamp will light and the intercom dial tone will be heard e Press the HOLD key The ICM lamp will remain alight but the intercom dial tone will cease Press the required DSS key corresponding to the location of the number to be stored Dial the abbreviated dial code 00 to 99 corresponding to the number to be stored To store more numbers press the DC key and repeat the above procedure Replace the handset or press SPKR key again when finished Last Number Redial e Seize a line e Press DC key and dial The last number called will be automatically dialled again Last Number Saved A frequently called outside number which does not answer or is engaged can be saved for automatic redial To save the number after receiving busy tone or no answer e X Press the DC key twice e X Replace the handset To call the last number saved e aline e Press DC key and dial The saved last number will be automatically dialled Outside Calls Incoming Incoming Calls e The exchange line lamp will slow flash and ring signalling will be heard through the station speaker Two different incoming ring tones are available for ring signalling of each exchange line Refer to Sections 2 7 4 2 2 7 4 3 2 7 4 6 and 2 7 4 35 for programming instructions e To answer lift the handset and press the LI
42. ystem programming Refer to Section 2 7 4 1 d 2 7 4 6 and 2 7 4 7 a for programming instructions The entire system may be placed into night service mode by a single station or DSS console system night service mode Alternatively separate groups of stations may be placed into night service mode group night service mode depending upon system programming Refer to Section 2 7 4 14 for programming instructions The station groupings for group night service mode are the same as for the first assigned incoming line groups as programmed in Section 2 7 4 6 l System Night Service Mode The entire system may be placed into night service mode by station 10 or by any DSS console and its associated station To place the entire system into and out of night service mode a from a DSS console Press NT key The NT lamp will light on all the DSS consoles and the FW ME lamp will light on all the stations Press NT key again to take the system out of night mode The NT lamps on the DSS console and the FW ME lamps on the stations will go out b from station 10 or an associated station to a DSS console Lift the handset or press SPKR key Press FW ME key Dial Replace the handset or press SPKR key again The FW ME lamp on all the stations and the NT lamp on the DSS consoles will light BN 73 Issue 1 4 7 1 4 7 1 BN Issue 1 To take the system out of night service mode e Lift the handset or press SPKR key e Pres
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